DISH Network Reviews

Anytime it rains we lose channels. Their lower cost package has more useless programming so that you will purchase a higher monthly priced program. Good weather & easily entertained and you’ll love the basic program package.

I had Comcast cable and switched to Dish Network. They made it easy and saved me over 100 dollars. We had a storm and everyone lost cable but my satellite dish was up and running first. The snow slid off the dish while I was shoveling the walk and I was watching TV when I got back inside.

The only problem I've ever had with Dish is when I moved it took two weeks for a technician to come out and when he did show up he said that the satellite could not be installed because the apartment in front of mine was blocking the signal, without even trying or considering other options. I was furious. Called customer support and they made it right immediately.

I like DISH. I had DISH for 5 years and I love the shows are real good. DISH is very well, they could lower the price and not have to buy a Spanish tv need more shows.

Dish overall is has a good service. This is the first time I have used a satellite company. At times the signal does have issue and they do drill holes in your roof to attach the dish which I don't like.

I currently am no longer a customer. No part of my own. But due to the Ex wife. But when I was a customer I have no complaints and when I did they were fixed right away. But when I get back on my feet. I will be looking forward to being a customer again. Thanks for your service.

I enjoy the service, not thrilled about the cost, wish it was more reasonable. Love prime time and Fox Sports Midwest. Almost switched to Directv recently but decided to stick it out with Dish.

Dish Net is the only service in my area that provides access to a range of French and European news and programming. Comcast is more expensive and provides a more narrow range of programming, but otherwise quite reliable.

I have had DISH for years, but lately it goes off a lot. Perhaps the system is getting old, but it can be very annoying. It loses signal about two to three times a week.

They charge 108.00 for channels they don't let you get rid of. Flex pack is THEIR choice of channels; not ours; and a new 2 year contract. Thank goodness we don't have pay movie channels!

For what we are being charged each month, we should be able to get rid of the channels we don’t use or need. And the price should be adjusted. I don’t think it’s fair if you're a loyal customer you should pay more than someone who just signs up.

weekend viewing of premium channels such as HBO, Showtime, National Geographic, Animal Planet, etc. Their remote control offers the same benefits as Comcast and Verizon at a better rate. As a senior citizen on a fixed income, I found a home in which I don't feel price gouged as I did at Comcast and Verizon who are also trying to abscond with our Net Neutrality.

DISH customer service is virtually non-existent. I have tried to return equipment to DISH for 4 months now. In order to return equipment, you are required to use boxes and shipping labels provided by DISH. I called every month for 4 months and was told it takes 18 to 20 business days to send the box to me. When I finally got the box, I packed the equipment and took it to a UPS dropoff location the next day. It has been over 5 days and DISH can't determine whether UPS delivered the box to its facility in El Paso, TX. So DISH is going to bill me $200 for non-return of equipment when the delay in returning the equipment was totally DISH's fault.

I messed up my tv programming with my remote, I am not very technical astute so had a problem with trying to get back on track. The lady that assisted me at Dish was very helpful and took a lot of time to tell me what I needed to do to correct the problem and answered all of my questions.

Several months ago we cut back our service to lower our monthly cost. They did the cut but then the bill went up the following month and then again up the next month as well. It took almost thirty minutes for the online chat person to figure out that - oh yeah, I guess that is wrong. Dish customer service used to be great, that is one of the reasons we have stayed with them for almost 10 years.

Their customer service is exceptional because I used to have DirecTV and I would never get a live person for at least 15 or 20 minutes. And every time I call Dish Network I get a live person in just a matter of one or two minutes.

Overall we love Dish Network. We just dislike the times in bad weather that the signal is lost and we have lost at times a whole day. Sometimes some channels come through and others do not. The local channel CBS is the worse in that regard.

When Dish forced us to pay for local channels which we don't want or need, this is not good customer support or value. We are paying a lot of money for programming which is of no value to us. It's just too expensive!

They lied, were rude and used crass language. Promises were not kept. We canceled and they told us to get up on the roof and take down their equipment. Told them to come take it down. They sent us a box and we mailed the cable box back. The dish is still on the roof.

The Netflix app is a bust, I have to disconnect the Joey every day to start Netflix and after watching 2-3 shows everything freezes. They are "working on the problem". Doesn' t help me any!

I don't like hidden fees and contracts. I HATE speaking to people whose English is so bad you don't even know what they are saying! I need to speak with an American.

I have been with DISH Network for 20 years and have been treated very good, if I need help with something they have taken care of it right away. I have been with cable companies and they raise their prices all the time. I was with Directv and they are so bad I told them if they were the only choice I had to get my programing I would put up an anntena.

Dish customer service is lacking. Communication between service and customer service needs to improve. The company lacks on follow through also. I was told on 4 different occasions to expect a call from the service technician. Never received call.

I enjoy the advances that DISH has made to their infrastructure. However there seems to be a fee for everything. Otherwise dish has a very good customer service department and they listen to the customer. Which is why I don't want to leave them.

I had DirecTV before and wasn't happy with it, switched to Dish about 7 years ago and happy ever since. They have raised the price several times but I think everyone else has to, still a good company.

Dish is a lot better than Directv. They have a lot better selection of channels. They are so much better to do business with and they have a very helpful staff in customer service.

Overall had no major problems with DISH. As with all cable and Satellite providers the service is overpriced. They offer passable customer service, but be careful when you decide to leave they will hook you with an easy re-subscription fee and bill you for it 90 days later.

They put you in contract and you are tied. The price is too high for the service and give too little not enough channel. Also, when it rains no service.

The worst possible service available. The slightest wind, a drop of wind, a bird or butterfly passing over the dish would cause a service outage. Reps were rude. Their website was also not user friendly.

Bad program selection, close caption is terrible, words appear on the screen and at times it does not disappear for at least a minute even after the scene changes. Also, at times the program I am watching will start pixelating and when I call all they tell me is to reset my receiver box. If I could get out of my contract I would but to cancel my contract would cost $480 which I cannot afford. Last thing any time you do anything (change program set up the contract renews for 24 months) so user be aware.

Inconsistent technical support; one technician very good, another very unreliable. Customer service seemed more like sales pressure. Satellite reception unreliable, affected by storms.

The service and quality are outstanding. I referred several friends and would recommend this company to anyone. They are very reasonable and I will be happy to recommend them.

Increasing costs are going to make me switch or dump satellite altogether. As technology advances now products and services will be available.

We had DirecTV for 2 1/2 years. Service was horrible. We finally got to switch to Dish. We had Dish before but when we moved was unable to have them as provider. So as soon as could we switched. I can't say how great service has been. I love Dish TV. Great channels, service, and great customer service. I would gladly recommend them over all others.

We did not like the Dish Network user interface. Channel selection was ok but the cost after the initial switch time period to them from DirecTV skyrocketed. We went back to DirecTV.

Way better than DirecTV. At least can talk to live persons who I can understand. Most of the time customer service good. Never going back to DirecTV. Still wish it was cheaper.

After your 2 year contract they really jump up their rates. You can count on them to raise the prices by 60%. They show promotions for new customers only.

Dish Network has too little variety and WAY too many pay-per-view (shown under a variety of names) and shopping and music (listening only) channels! There are constant reruns, duplicate channels, and an unbelievable amount of advertisement channels. Where are the shows? What are we paying for?

The service, reliability and selection of channels is good. But I do not really watch most of the channels I am offered and I wish it was more affordable. I am bound by a contract until May of this year and will check into their flex pack then which is way more affordable than what I am paying now. The package I have now is very expensive for what I get. I pay over ninety dollars a month. This does not even include any premium channels.

Good value but DirecTV worked a little simpler for me. I do not like the Dish remotes for secondary locations. Buttons are in a terrible layout.

I have had good experiences with Dish. I love how my dish does not go out unless it's really stormy. I have never had problems with it going out when it's cloudy or just a slow rain. The Customer Service also has been very good. The only problem I have is the bill keeps going up.

They could have at least a better selection of channels without paying extra for premium channels. And another thing that sucks is that we basically lose service everytime the wind blows.

I have been a Dish Network customer since 1996. The cost has gone from a meager $40 a month to a whopping $160 for pretty much the same service. My feeling is they are more concerned with getting new customers and not considering the loyalty of current customers.

I had DISH Network for about 10 years. I recently switched to another cable company and it has been a complete disaster. With Dish network I was a 100% satisfied with the service and the customer service. I highly recommend it.

Dish has been awesome to me. The bill is always the same every month not like Direct where it was always higher every month. I've had great service with my dish.

Price is awful for senior citizens. Need to give senior citizens on a fixed income some kind of break. Also when we have snow or rainstorm we have to go outside and clean the satellite off.

We've been with DISH for only 3 month at this point, but overall we're quite happy. I like it better than the cable company, before we moved, that we were with for many years. We've never had to contact DISH's customer service but I'll be contacting them to unsubscribe from the 3 months Free Premium Channel lineup so we'll see how that goes.

They did an update last year that was NOT an improvement. Slowed down response time with remote. After I called, they sent me new remote, helped but still was better before update.

DISH Network's offerings of cable boxes are not supportive of general use and monthly charges are skyrocketing. No value for the dollar.

I find the cost to be ridiculous, planning on shutting down my service next month. 100$ a month for 60 channels we don’t watch and 35 we do...

I was given the wrong information to make my choice. And then was not helped by customer service to make corrections. They wanted 459.00 to cancel contract.

Disgusted everyday with Dish... They stuck me with a reconditioned box that has to shut off once a day so it can be updated. It always seem to happen when you least want it to, like right at a time you don't want to break the flow of the moment. I've called Dish so many times and never once got to talk with anyone who would be of help. Been with Dish 17 years ($106.00 month). Suppose I could/should change to DirecTV but I hear complaints about them too. I'm 76 yrs old and trying to adjust to the declining values in our once great country... no one seems to care anymore. P.S. Now the remote is acting up, I know they'll have a 50.00 charge for that too!

When Dish was having pricing battles with FOX News and discontinued carrying that channel, they were not very concerned about reducing costs to customers or listening to complaints. Only when I told them to discontinue my service did they offer a price reduction and it was for a limited time and coupled with the provision that I sign a new 2-year contract. Obviously, they did not need my business.

Dish Network has been great to work with, even when we got rid of the super slow internet with Frontier. However I would like to see a cafeteria style selection of programming, there are just some channels I don't use, but need because they come in the bundle.

I had Dish for 15 years. I recently canceled because of constantly increasing prices. It took me an hour to cancel because they had to tell me how stupid I was and that I would come crawling back. Then, I would be paying more. On and on. They told me how much I would miss them because of all the prime time series. Well, the series have all been ruined with PC B.S. They're infiltrating Netflix but, I have around 350,000 choices for the price I paid for one month of DISH, for the whole year. They also screwed me out of money when I returned their garbage.

Installation was relatively straightforward, but included too much unnecessary equipment upselling; i.e. HDMI cable, sound surround. Too many channels I don't want or watch, but Hopper is a welcomed addition.

Dish is very professional when coming to the home and even cover their shoes which I appreciated very much. Service is good most usually, but when it snows you do have to go outside and sweep off the dish. Channels are not bad, but they could include a few more in the lowest package. Customer service is good to work with. The bill is the same each month with no surprise charges like some other providers.

Dish Network gives you a real good rate when you first sign up, but then your bill goes up an unbelievable amount. If you drop down to a lesser package than you have hardly any good channels. Also the dish goes out even if the weather isn't that bad.

I have had DISH since April 1998. At that time I bought the 'Everything Pac'. In 2006 the cost was $90 per mo; the same plan now costs me $203. Services that used to be free now cost extra. Local channels now cost $10 per mo., HD channels cost $10, and a 'service contract' has been added to what used to be free for their own equipment now costs between $8 and $9 per mo. (and that is for a "reduced fee" for any repairs) Heaven only knows what my share of the costs might be. I have told myself if my monthly costs ever exceeded $200 I was switching services but now that it has happened I don't know what to do. I don't want to switch to DirecTV because they are worse. My daughter and her husband had DirecTV for over 10 years and their costs and service got so bad that they switched to Dish Network and although they are satisfied now should something happen where they separate from DISH where will they go?

DISH has dependable service and informed customer service if you win the CSR lottery - otherwise it is a tedious script driven process. Good channel selection in the higher priced brackets but on-demand is downloaded by Internet and with a slow ISP, the on-demand movies are jerky and chopped up by frozen video screens. Generally there are no surprises and overall this is a pretty good choice.

Subscription rates go up steadily. Latest increase blamed on CBS. When each of these companies can make you a deal for two years and then double the price - what do you think?

Once you get a box from them you're stuck with it for 2 years. It be nice if they were a little more lenient on that policy and their customer service agents are not very polite.

The signal is good unless it storms, that's common with any satellite service. I think it's more expensive than it's worth but I have no cable options. Customer service is poor, when you call with a problem, you get a non English speaking individual that you can't understand.

Fewer first-rated channels a senior wish to watch and the monthly premium continue to increase without them adding new stations. I will be dropping them so.

They readjust the channels so you have to buy the next higher priced "package" just to regain those that were taken away. They show the same programs over and over. Very little they say they can do about any of it.

We have had DISH for 11 years and are very satisfied with all services and have used many of them and will continue to do so. I have two adult with special needs with me and the heartland package is loved in our house and so is National Geo and Animal Planet and my favorite is house and garden.

They do lock you into a 2 Year contract so at this time all is well. However, I’m really close to that 2 year mark, so I’m curious to see how much of a raise they may raise my bill after my contract is up.

I had Dish years ago, not a problem. Recently I switched from Xfinity to go to Dish, worse move I ever made, asked if they can kindly drop the early termination -they wouldn't do. TV is interrupted at 1 am, constantly freezing up and having to reboot the system, channels just go silent. Ridiculous. I'm paying more than I was with Xfinity package, the girl that signed me, lied about getting wifi through Xfinity, told me it would be 39.99. I said I am a customer still, will it be 39.99, oh it should be. Hell no, I'm having to pay 79.99, total of 124.00 then a Dish bill of 147.00. Paying 50 a month higher for less channels.

I have been a loyal Dish customer for many years now. I am a sports fan and enjoy the many games that one could view on Dish Network. I subscribe to the America's Top 250 package. Up until recently I could pretty much watch about 90% of the professional sports on at any given moment. I don't know what has changed within the last week but now over 50% of the games are "unavailable." Most annoying is that nearly all of the NBA playoffs are unavailable. Can't be because of where I live because we don't even have a pro basketball, football, or baseball team in my state. I am SERIOUSLY considering switching to DirecTV.

Anyone considering DISH for TV service. Their Sales talk and technical support are in two totally different worlds. My 14-year-old receiver stopped working on 04/23/2018. I call DISH technical support. I spent 39 minutes on the phone, about 30 of it being on hold. While waiting on hold, they played multiple recordings. One of which stated I was eligible for a free upgrade to the Hopper. A technician gets on the line and tells me I need to upgrade because my equipment is obsolete. The upgrade will cost $150.00. I tell him of the recording I just heard and remind him I have also paid $5.00 per month on my bill for EQUIPMENT MAINTENANCE. Over a 14-year period is about $840.00.

A little over a week ago I contact DISH Network with regard to faulty/failing equipment and the size of my bill. The consumer service person was very nice, he said my equipment would be changed and he could give me a much better rate for 2 years. I agreed to it and signed electronically. I then called Century Link (this who I pay Dish through as well as cable and phone). While discussing how I could lower my bill for computer and internet I explained the deal I had got through DISH. The representative told me she could do way better if I would be willing to use a different provider. I told her I had already signed up but she said it wasn't an issue as long as I called right back to cancel. She was able to get me all 3 services for about half of what they had been. Immediately upon the conclusion of the call I called DISH back and told them I didn't want to proceed with the plan at this time. They cancelled the installation of new equipment and I thought all was good.

I have had nothing but issues with this company. I have called them numerous times due to different people telling me different things over and over again. I was stressed by this for days and my cardiologist called me and said they needed to see me due to my Pacemaker sending in bad reports for the days I was talking to these people. I would not recommend them to anyone.

We enquired about DISH in Feb of this year, online via chat. I was given a quote of 112.00 including our TVs and movie channels. This was suppose to be for 2 years. DISH requires a way to charge your account monthly. I complied. The technician installed DISH but it did not work properly so after calling DISH to schedule a tech coming out. In the mean time, we got our bill from DISH for $184.00. So I called DISH explaining our situation that we are not satisfied with our service with DISH and want a way to return their equipment. The customer service rep said we are not fulfilling our contract and they will be taking over 400.0O out of our bank account. I said, "Hold on and let me talk to my husband". I went in my bank and cancelled that card! They cannot get our money! They are thieves!

DISH told us we would get the NHL playoffs and we did not as they are blacked out in Las Vegas (Knights games). When we complained, they said we could purchase additional service for the LV Knights playoff games. We purchased it and could not get the games. They are still blacked out. DISH lied to us twice. They said we would have to pay $350 to cancel all of DISH. We told them we would think about it. When we hung up, our service went out completely. DISH is a fraud and service is ALWAYS intermittent. It goes out every night for 10 minutes or so. By the time we can call, the service comes back. So we never successfully get them to do their jobs.

I switched from DirecTV to DISH last fall (2017). At that Time I purchased the CenturyLink modem as long term. It is less costly. I have been charged a rental fee for the modem ever since I signed up and when I called the DISH I spoke with several people for over an hour and ended up getting charged for another modem AND having some sort of line insurance for 2 years added on at a price of $100. So for this company has robbed me of $200 plus rental fees since September of 2017. The customer service people all say they want to help but so far I have been unable to get one with enough common sense to understand what happened. I strongly recommend you have nothing to do with DISH TV and especially do not use them if CenturyLink is involved. CENTURYLINK AND DISH TV IS A PARING OF BUSINESS MADE IN HADES!!!

I have been a customer of DISH for over 17 years. I am finally fed up. The automated scheduling of phone call-back for support seems great, but doesn't work. After scheduling a call-back in 15 minutes, I actually had to call back an hour later due to no call AND wait another 14 minutes. Then, I spoke with a rude supervisor 'Mick' (ID **). He did not care that I stated that I wanted to cancel my account and did not apologize for the failures of the initial rep to answer questions about my account nor the service received.

Since day one we had issues with The Joeys cutting off and had many service tech coming and never solving a damn thing. We decided to cut the services and they offer us the same services we had for $50 a month for 12 month under contract and if we cancel we would have to pay $10 a month for the remaining of the contract, which we are fine with. After a while we decided to cut off the contract (we have been in services between WA and CA for about 15 years) so they charge us 11 x $10 then put our monthly fee to regular price and charge us $15 per box to return the equipment for a total bill of $180. The service suck and they really don't care about you if you decide to leave, After giving them my money for 15 years I can only say that I will never be a DISH Network customer for the rest of my life and after this experience I would gladly pay more somewhere else before I would ever get back to them.

I've been with Dish Network for about 2 months now and I'm not impressed with the quality of service. The Hi Def is not hi def quality, the picture is choppy and has cut out especially when watching Netflix. The movies stop after loading and I have to restart, it buffers then I have to restart the movie. Spectrum was a little expensive, but the quality was so much better!

After being with them about 1 month, I received a letter today that was extremely confusing. First of all I was not even aware I had been signed up with them for a month. It then goes on to say that because of a report "from one or more consumer reporting agencies" that "you did not qualify for our best offer due to one or more of the following reasons." It then gives 4 lines of possible reasons referring to NCTUE, whatever that is.

I discontinued my Dish service on 3/11/18. I received a e-mail stating I would receive boxes for shipping back equipment. These boxes were never received. Then on 4/09 I received an email stating my account would be charged for the equipment because they never went back. When I called today 4/10/18 they said it was my job to call if boxes were not received. I told rude associate that it wasn't my job to secure this equipment and they should have followed up. I asked for a receipt for shipment of boxes to me she said she couldn't do that. So I stated because someone at your company didn't follow up I get charged. Please do yourself a favor and never hook up with this company. They don't care about ruining your credit and just make false charges. Tell all people you know not to buy this product. Once they have your information they got you. Even if it's not your fault.

After 18 years as a customer, I couldn't stand DISH anymore! My television went blank, and after calling and waiting forever for technical support, they refused to send a tech out or even to send me a replacement HDMI cord, which is what the problem was. They wanted to charge me for the cord because it was "part of your television, so it is your expense." I pointed out they had installed both the receiver and the cord at the same time, and my TV did not need the HDMI cable, and all Dish equipment is the property of Dish and needs to be maintained by Dish. The guy refused to do anything for me. I called back the next day and got someone who said they would send the HDMI cable right out at no charge. They never did. I ended up with no service from Dish, they wouldn't fix the problem, they wouldn't send the replacement equipment, but they still sent me bills! That is the best way I know to get rid of a long-term customer.

I suspended my DISH service for six months at the suggestion of a customer service rep. They didn't tell me that after six months my account would be re-activated and I would start receiving charges, even if I didn't request it. That's what I get for being a 10 year loyal customer with direct bill pay. When I discovered they were charging me for the service I called them and requested a full refund, or credit if I reinstated my service that day. A nice girl put me on hold several times to try and get a resolution for me from her supervisor. No deal. They would only agree to refund $40 out of $260 they withdrew from my checking account. I never got the refund and how can I dispute that? I stopped service and I no longer have an account number. I'm done with corporate media thugs.

There was a false account created under my information. When I called DISH they offered very little assistance and they stated that they don't even require ID to open an account. Poor business practices!!!

I have been a Dish customer for over 3 years and never ever late with payments. I must have inadvertently renewed my subscription when I went on to take off services to lower the costs and took off the local channels, which they charge $10 to have, not including fees and taxes and in doing so I inadvertently renewed and didn't mean to but we wanted to cancel the service because we just don't watch TV much anymore & on limited income.

I received a marketing call at 7:06 am. When I asked to be removed from their call list, they hung up on me with no response. I called Dish's customer service line 6 times to confirm removal from the call list. The CSR who answered 3 of my calls was the one who spam called me. Each time I asked to file a complaint or speak with a manager, they immediately transferred me back into their phone menu loop. I have yet to speak with someone who can help me and am writing this review while still on hold.

My suggestion is that for any complaints you have you should contact: the Federal Trade Commission, the Federal Communication Commission and your State Attorney General. Up until today we had TV Japan, without notice they changed the service to a crappy Japanese Channel that programming dates back to the 1970 and 1980's. We are being charged for TV Japan for $24.99 per month therefore we are now being charged for a service we did not order.

I had DISH service for over 10 years and was reasonable happy except for the ever increasing price and outages in storms. I was moving to a new area and there were other options for me so I decided to cancel the service. I went through what I thought was the cancellation process, confirmed that they did not want the old equipment back, and then was transferred to another service representative for final processing. He kept trying to push transferring the service to my new address and then he wanted to put the account on hold for a $5 a month fee. I told him I didn't need the service anymore and didn't want to pay $5 a month for something I didn't need, but he kept pushing and I must have given in to the hold with the understanding that I would be contacted to see if I had changed my mind about hooking up service at my new address.

I have been with DISH for 7 years and everything fine till I call to cancel. They informed me that I was in contract and could not cancel. I told them it should not be. I never agree to it. The one I talk to told me I could agree without knowing. That wrong if that what happen. I think that is bad business. Can some please help with this?

I moved and do not get the free move. They told me if I want to have my Dish installed at my new location it will be 100.000. They also told me I called customer service too much so my account has a mark against it and I won't qualify for any offers and moreover I shouldn't even call Dish because no one will help me. I only called a couple times to verify things about my move. Dish: pull down your Property Brothers' commercial. It's all a lie!!!

We had DISH for 5 years, after the initial two years they kept raising the price up and gouging us. You have to call in and beg for a better price and accept less in programming than what you had from the very beginning to keep a reasonable price. We decided to cancel 03/29/18 with 24 hours left that we prepaid for. They charge you $15.00 to return their old outdated boxes. We call it a cancellation fee. To put the frosting on the cake they turned off our DISH tv signal only 5 3/4 hours into the last day, keep in mind we had Prepaid for the entire day up until 11:59 PM.

I was Dish Network customer since 2004 but every six month I have to call customer service to reduce my bill, every other six months they said promotion ends now your bill is 50 % more. Finally I close account today. Nowadays Sling, Netflix, YouTube are best option to watch TV episodes.

I've been with Dish for many years, that is until today. Every month for the last 5-6 months I noticed my bill was different. Some months it was higher by $5, some month by $10, and some months it was higher by $15. So I began contacting the customer service group to get answers and to get it resolved. Each month they would tell me that it was all taken care of and it won't happen again. That is until the next month's bill arrived. It's a shell game with Dish. They tell you that some credits have come off and that some have been added. It's their way of controlling your account fees and increasing your bill. Although their technical support group that deals with the internet and other technical areas was good, the television side is very unethical.

After personal research I found my monthly bill ridiculous. Dish, after a few denials, lowered my monthly bill substantially. It seems my suggestions in the Dish survey got some attention. I will have to negotiate further, at a later date (costs fluctuate daily), but have no plans to discontinue service for a while. Keep your wits about you, when calling (do not "chat" or use the app), and remember negotiating takes time. Be courteous. Most customer service reps are underpaid without decision-making power. Nothing is gained by your anger/frustration. Wait until you are calm(er) before contact. If you get no satisfaction initially. Call again. The easiest answer is "no." Work beyond this reality. There IS a person who can help you; it just might take time finding some. "Ryan" and "Amber," Dish survey reps, assisted immeasurably keeping my budget intact. Good luck!

I just had an unbelievable day with people at DISH Network. Absolutely the worst experience of my 64 years on this planet. I have been a customer for many years and I am considered a 5 star customer. I put my program on pause while I sold my house and bought another. When I went to set up the new house I called and talked to a rep about the service I needed including Internet. He was a hard sell and I didn't trust him so I called back and got another person who told me the last person was wrong on what Internet I could get and told me I could get a certain one only. Well different info from 2 different people so I decided to call a third. I was then told I could not get any internet at all. I knew that was wrong so I talked to a supervisor who said the person was wrong but I could only get satellitte internet.

I signed a 2 yr contract with DISH. Dish installed a Hopper (main) receiver and 1 Joey (slave) receiver along with the satellite dish. This was a new learning experience on how their programming worked, it took a little time to master. Once we started to use some of the options such as downloading shows, movies, etc. and how to record shows/movies, this is when all the trouble started. Dish advertised 'Watch Shows/Movies ON DEMAND', immediately I thought, didn't know it may take up to 15 minutes (depending on the program) to download, a little false advertising in my opinion.

My 94 year old mother-in-law had to be moved to an assisted living facility that already uses Spectrum. I called DISH and was told that they couldn't stop the service until I completed the following: Send a letter containing account number, account name, point of contact, desired disconnection date, an address where they should send a box to return their equipment and a letter from the facility explaining why she couldn't continue to use DISH. I asked the representative, "Are customers not allowed to cancel DISH for whatever their reasons without these requirements?", she replied, "We are required to do this and to prove you spoke to me here is your confirmation number 1212570307." I requested the service be cut off June 19, 2017.

I have been have problems with my Dish equipment. The dvr would not record. I couldn't watch anything on demand because something was wrong with the box. Also prices would change without a notification. I called Dish to see when my contract was up. They told me I was no longer under a contract. So I switched services. After I switched I called Dish to disconnect service. They told me I had an ETF because of my contract. After I told the rep I called a week earlier about my contract, he told me that the system was pulling up all of my information. Because I was provided the incorrect information I had to call my new provider and cancel service with them, because it was after 24hrs, I had to pay an ETF with my new provider. I wouldn't had the issue if the rep would have taken the time to pull up all of my information.

They tell you are being charged one thing (on phone), and actually do another. Been overcharging me for a long time. One month charged me about $200.00. This month already paid $85.00 (supposed to be $84.09 a month for 2 years). Claim I owe another $50.00. Never missed a payment, rarely if ever late. Long time customer, but I may end up leaving them soon. Tired of it.

Don’t get DISH SERVICE!! The quality of television is very low, the video will come back pixelated and skip forward when freezes. You CANNOT record more than 5 shows at once, you are obligated to watch one while others record “PrimeTime Anytime” which NOBODY watches. If the receiver is slow it WILL shut down on you and start from when it finally restarts and powers on. You cannot rewind at that time. Even on recorded shows the screen will black out and not come back until you reset the receiver AGAIN. I have very unhappily stuck with this cable company with promises that things would get better but rather I am charged for every question I ask. I am very obligated to turn this off and be on Netflix & Hulu.

We have 3 Dish accounts. 1 is 11 years old, the one for my 92 year old mother who has around the clock sitters is 9 1/2 years old and both are bundles with a phone company. The other is a single TV, single box at a rental property, not a bundle, different town service address. The oldest acct has a Hopper and 5 TVs. My Mom's acct originally had 2 TVs but a few months after opening it had 1 TV was turned off and I was assured it could be turned on with a simple call at any time.

Sometimes will appear a "no refundable" charge when you check. They add PPV events in your acct and even calling and fighting and having all the proof that you didn’t buy. They will tell you that was a home purchase and they can’t do nothing. I'm the 3rd person in my knowledge that complaint about. I would suggest not to try DISH Network!!!

We called to inquire on the cost of service packages. I wrote down who I was speaking to, the time of my call and all other information pertaining to the package that we were interested in. I knew that the call was being recorded. The salesman stated the monthly price with taxes as well as a free $200.00 gift card that was supposed to arrive about 2 weeks after installation. He also provided me the number to call regarding the gift card along with the new account number. The installer also stated that the $200.00 gift card would arrive in about two weeks.

I had to call to disconnect the service for an older gentleman that I take care of, and they gave me the third degree. I asked if they wanted me to fax copies of my guardian papers. They said NO. Then I gave last four of soc. And got on our way finally. Only for them to tell me that he had earned $180 in credit and did I want to transfer that to someone else. I said NO I would like them to send me a check. Then the woman on the phone got nasty. “You don’t get it, that’s not how it works.” I told her, "You just told me that we had $180 in credit, then why can’t I just have a check mailed to the house?" I asked for a supervisor. Put on hold forever. He comes on and was a fast talker. The same spiel, "You don’t understand, this credit is only available to people who stay with Dish." I told him, "You knew right off the bat that I was calling to cancel... then why did you offer it to me if I couldn’t have it?"

I should've read the reviews first before signing up with them. I got a call from their salesperson who gave me one price and on the first bill you get a different price. I cancelled the service under 72 hours and was charged $400.00 for canceling. Base on the reviews and my own personal experience, this company does not really care about their customers. Run if you see them coming and hold on to your wallet.

Okay. So I cancelled my service with DirecTV because it was the "PITS." It cost me $655 to get out of the contract. I paid $155 then I made arrangements to pay the balance of $500 at $100/month directly out of my bank account. Then 4 months later I get another call from another credit collection agency that I owe them $100. Well due to the fact that I do have a credit rating of 720, I hit the roof. REALLY AT&T? REALLY! So what do I do now? I will make them WAIT for that $100. I will pay $25 for the next 4 months. How can a Company charge outrageous fees for piss-poor service. WARNING: whenever it rains, thunders, snows or whenever there is inclement weather, YOU WILL NOT GET DIRECTV. If they say it is always available, then they lied to you just like they lied to me. I went back to my previous vendor. It is not 100% but anything is better than AT&T and DirecTV. Go elsewhere. It is NOT worth the headache.

I was charged one full year of service by Dish Network without having any service. I had requested my service be canceled 1 year ago, disconnected the receiver, and they never terminated my account, and they charged me 1 full year of service. They refused to refund me the money. Horrible experience. The guy I spoke to told me that it was legal to charge me 1 full year even though I didn't have any service, said he would listen to the tapes of my calls a year ago, and refused to pay me my money back. Totally demoralized by this experience.

I had made the worst mistake of my life to go for Dish service in 2015-2016. I got the Dish service and they installed the equipment, due to job change I had to move to Chicago from Oklahoma City. I talked to them and they said instead of paying early termination fees, they can put my account on hold for $5/month. Their customer service reps are trained to NOT take no for an answer. I did that and now it's 2018 and I have moved due to another job change in Virginia, so I finally paid the early termination fees in Jan and close the account, because I had paid $5/month for basically no service, which would have been the early termination fees if I had not fallen prey to their sales reps.

I would like to warn folks about a very shady practice Dish Network uses to screw people. Over a year ago I cancelled my Dish account and went to Comcast. At the time I completely paid off my Dish balance and was under no further commitment obligations to them. During the phone call to cancel I was told by a Dish rep that I could keep my service open for 12 months, in case I changed my mind. I informed him numerous times that my contract with Comcast was for 2 years and the "pause" in my service was not needed. He was relentless in his insistence that I suspend my Dish bill for 12 months, and the $5 fee would be paid by Dish to cover the year-long monthly charge. I insisted that I would not be back within a year having already signed a 2 year contract with Comcast.

The equipment is slow and repeatedly breaks and when you try to get it fixed the customer support is beyond terrible, even combative and opportunistic. Bottom line is after they determine that the equipment is broken they tell you the equipment is past warranty and you need to spend $90 to replace it. In short, that means the customer will pay Dish $90 to restore their monthly revenue stream. What a joke. I can't even watch TV as the receiver just goes to black and/or resets while in the middle of playback. The Netflix option no longer works, and it can take up to 10 seconds just to execute an action from pressing a remote button. Trust me, choose ANY other carrier than Dish. They are absolutely the worst - something I have told them but they just don't care.

Over a year ago I began having trouble with my DVR's automatically deleting recordings. I called tech support and they said it was a known issue and they would get back with me. I called in a few months later and they acted as if they didn't know what I was talking about even though they could see where I called in before. So they decided to swap out my receivers. A few months later I was charged over 600 dollars for new receivers that I never received. When I called they said they never received the old ones back. That makes total sense because I didn't sent the old ones back because I didn't have new ones.

I got DISH a year ago 2 year contract. In first year replaced both boxes 3 times and now non working app. I asked for a discount. They said an app not working does not count? If it does not work it's broken. I just got the box. It worked 1 day. Now they continue to say they are working on it, but they take my money every month. They are crooks. What can be done about this.

I've been DISH customer since 2000. I just wrote a negative review about a totally different business, so I felt inclined to write a good review, and DISH TV fits the bill. Everything from programming to prices to customer service, this outfit should stand out as a model for other businesses to emulate. In my opinion, and with years of being a customer, even though not perfect, (and who is) this is the best company I have ever done business with. Bar none. Excellence deserves recognition!

Switched to a different provider to save money, Dish made it very hard to ship the equipment back. When Dish did not receive it speedily, they took money out Of our account in minutes. I have shipped everything back and it has taken weeks and still no refund. Never allowed in my house again.

I have been a customer for 4 years now. First off their prices are less expensive than their competitors, but so is the service. You do get what you pay for. Back in 2015, I noticed a charge on my credit report from Dish. Mind you I have a prepaid account, meaning everything that is done on my account is paid up front. I also own my equipment. There was a 98.00 delinquent on my report. They did take care of it after a lot of deliberation and hours of being passed to this person to the next. Fast forward to present day. I'm still a no contract customer and since I am prepaid I have 48 hours to pay my bill before it is interrupted. I was told that if you are late more than 4 times in a 6 month period. You can't speak to a supervisor. Now I am still paying my bill, they're still taking my money.

I had less than two months remaining on my two year Dish contract. I have not been happy with the quality of their compressed video – the artifacts and blurriness are particularly evident on today's large screen TVs. I also do not like the very slow-to-respond user interface that really lags after button presses, not to mention the loss of signal in rainy weather that satellite signals are prone to. Earlier today, I accepted an offer from my internet provider that has identical channels for less money, with a free premium channel for 1 year, and no contracts – you may quit at any time. Hard to compete with that.

I had the service for almost 2 years and had nothing but issues the whole time. The receivers had to be reset almost every day. While watching live tv, the screen would go black and say "live tv" in the corner for about 10 seconds or more each time and not because of the weather. Extremely frustrating when it happens during ot or a shootout during a hockey game. Technicians came to the house many times and every single one said something different as to what the problem was and that they fixed it.

Bad practice consumer to sharing about 20$ For 2 years to do not use their services become they have affairs agreement to there’s conveniently only I use for one day not even a few hours to check the programs. I don’t like the system they use and I canceled same day to installation. They charge 20$ for each month for two years. Dish bad practice. Do not used.

We have had Dish for a short time now and honestly don't watch it very much but when we do, we like to enjoy a clear picture. The picture quality is TERRIBLE especially when watching sports. The players look very blurry and it's terrible to watch, you can't even make out who they're. We called several times to complain but just kept dismissing it because we didn't have the time to sit on the phone for an hr for them to say nothing is wrong. WELLL, the All-Star game came and we were so excited to watch it but couldn't enjoy it at all. It hurts your eyes. I finally was fed up and decided I wanted them to send a Tech out to fix it, even though they wanted to charge me for them to come out and they give you a 5 hr window!!!!

Called and inquired about Dish Anywhere, I have 2 homes and I explained that I have Dish but no internet at 1 and Suddenlink at the other with internet. After explaining this to the service rep what I was trying to do which was use Dish Anywhere at the home with the internet she said it would work and scheduled a service call to set it up. When the tech arrived I again said this is what I am trying to do before we start and he calls his supervisor that says it will not work without having internet at both locations. He then informs me that my boxes are outdated and need upgraded and I told him as long as my price doesn’t change I’m fine. Then my bill arrives and my bill has went up, I called Dish only for them to say they will do nothing and to inform me that after being a 11 year customer that I still have 16 months on my contract.

Don't get Dish!!! Or their Sling TV service!!! The corporate office is a joke and you can't get in touch with them and they deny they own Sling. This company is dishonorable in that they do not provide you with the contractual service you signed up for (due to problems on their end), but they still charge you for the service. They underhanded in that they won't give you a refund for charging for the service you've requested but don't get due to malfunctions on their end. It is deceitful by trying to get you to buy more of their services by crediting you into additional months after your contract (instead of refunding you).

THE WORST... DO NOT DO BUSINESS WITH THIS COMPANY!!! I was a customer for 8 years. Paid my bill on time. 6 years into my contract, I added internet. It DID NOT WORK. I called to complain several times. They ultimately admitted that their service in my area wasn't as good as they thought it would be. When I canceled, they charged me $184.00 for 'early cancellation fee'...I HAD BEEN WITH THEM FOR 8 YEARS!!! I ended up switching to Comcast, and their Xfinity system is WAAAY better, and their internet speeds blow Dish away! Don't say you weren't warned.

Called Dish Network to cancel the service. After a long time on the phone, finally connected to a person. Questions started - Why are you canceling it? Are you moving out? Are you selling the house? Can't you afford the service? Are you telling the truth? Have you audacity to lie to me? Is this how you treat me? You told earlier agent that you can't afford it and now you are telling me you are moving!

I was with Dish for nearly 3 years. Have not called to renew contracts, only change I made was packaging which was clearly stated that there is no new contracts with a change in package. I decide to change my service and Dish customer (not) support says I renewed price lock in August 2017 via automated messaging!? Now I am responsible for $198 early termination. Who the heck renews a contract with a machine?! Super unhappy right now.

I just moved from DirecTV to DISH with a 190 channel package deal for $59.95/mo. I watch Turner Classic Movies - TMC channel all the time. I didn't think that it wouldn't be included in this basic package. They never asked me what channels I watch, like they've done in the past when I've signed a 2yr contract. I had basic packages with DISH and DirecTV before and TMC was always included. So DISH put TMC on a more expensive package in order to charge more for the contract and for those of us who like TMC. They wanted $20 extra per month just so I could have TMC, but after haggling with them they reduced it to $10 per month or an extra $120 per year. I am not satisfied with DISH and will go back to DirecTV as soon as my contract expires. One last thing DISH did not post my order number for the 2 year contract. They did post an order for a 4K HDMI cable so I had to reference it the order number.

Canceled service with DISH Network on Jan.11th 2018. Paid ending bill and just received a brother bill. Called DISH. Was transferred to account representative (Jacob). Was told I never canceled on the 11th and I owed invoice, told him he was incorrect and he agreed. Why would I cancel with DISH, let him know I had sold home and no longer needed service. Still argued with me what I wouldn't continue at another date and just hold account open since I had been with them for twelve years. Explained to him that after listening to him argue with me for this long I'd never do business with DISH again. He then abruptly put me on hold and let me know I didn't owe anything and had a credit of $48.00. Found out from some different friends who also canceled with DISH Network, they had the same tactic done to them. BAD CUSTOMER RELATIONS! WON'T USE THEM AGAIN.

I have Dishnet internet service and have had Dish network as a TV and internet provider for 12 plus years. As of lately within the past 6 months my service has been terrible for download speed. I recently switched to a bigger better plan and still have found the service is terrible. Have had two techs come out and check equipment and everything checks ok. I have called DISH several times and always get the run around about it. Last time I called I told them I wasn't paying $80 a month for service that they can't provide. After numerous speed tests I receive between .55mbps and 2mbps depending on the time of day which is pathetic. I'm paying for a service that is supposed to be between 9mbps and 15mbps. As you can tell it's not even close to what it's supposed to be. This internet sucks and I would never tell anybody to get it.

Dish's claim of no hidden costs is a lie - We had DISH for 2 yrs, when we moved out of state we notified them and they saw the abrupt non use of service. According to the phone rep I spoke to at that time, instead of paying early termination we could save money by going idle on the service until the end of the term which was October 2017. His words, not mine, so I agreed. We sent their electronics back in December, 2 months after the agreed 2 yr term. Now they keep harassing us for an early termination plus late fees that seem to change every time I speak to someone else. I've spoken to 3 different reps on the phone and none of them will listen. I refuse to pay for service I'm not getting and I didn't terminate early.

Every year for 6 years Dish Network put the receivers at my friend’s Airbnb on seasonal suspend for Jan, Feb and March. 14.95 per month per receiver. When the senior couple returned to reopen the Airbnb April 1st the account was once again charged per month per receiver. Hundreds of dollars per month in business to Dish. The receivers were rental units. This past December Dish agreed to same exact deal. Receivers would go into seasonal suspend. 14.95 per month. I spoke with Dish as well as the owners. Yep seasonal suspend, ok from manager. Nothing was said in ANY year including this one about returning receivers or being charged for them. Suddenly a bill arrives for $99 each receiver due to not being returned. Wtf one might say? So calls to Dish ensue. Dish shuts down entire systems with all receivers going inactive. Dish managers then lie to my face and say, “We never said this?” What I say. "Get out your recording."

I've been a customer for close to 20 years. Ran into a financial hardship. Ask them to lower my bill. They did not. As promised I canceled my service which I only had installed because I had to finish six months of a contract that I was in. But I was not informed that if I chose to cancel my service that returning their equipment would not be an option for me because they did not provide a return label for someone less than 2 hours away from me. So not only did they lose my business after almost 20 years and the bragging I have done on them because they could not adjust my rate to that of a new customer but I'm not going to go through this crap to try to return the equipment when they can't have a shipping option that is available to everyone.

I have had Dish for 7 years now. I have contacted them and recorded each call as well as pull all emails from the last two years where they have charged me double and for equipment returned to them on May 17, 2016. Today I called to cancel and have been told to pay outlandish termination fees and again trying to charge me for a Joey that we have email confirmation they received May 17, 2016 from their technician. I have not signed ANY agreements with them since September 2015, of which ran out September 2017. I have now been on the phone trying to get this canceled for 1 hour and 14minutes and keep being passed around and put on hold. The last gentleman proceeded to argue with me as to why I should not cancel with what great savings they will give me and I'm not a "smart woman".

I called Dish Network customer service to have the Dish Network service disconnected (2/1/18), customer service rep spent 1/2 hour trying to talk me out of this placing me on hold 3 separate times. Received box to return Dish equipment on 2/7/18. The note received from Dish was to return equipment including LBFN which is located on the dish and on the roof. Again I called customer service and informed the customer service rep of this. I requested that a service installer be sent to my home to uninstall the unit. Dish wants a service fee to uninstall equipment they were more than happy to install for free. Do not subscribe to Dish Network, I have had Dish Network service for eleven years, to disconnect service has been nothing but a fight with customer service and the account rep.

I got Dish Network in June 2016. I never signed any contract so I thought. I got Dish through an Infinity agency who promised me that I was never signing a contract. Within 5 months in between my price begins to changed without warning. Dish Network boldly went into my account to withdrawing money monthly from the account I used with Affinity, while I am mailing in my monthly bills to them. When I called them and demanded explanation, they never assume responsibility for stealing and that was when I learned that I have a contract with them through Affinity.

When initially ordering DISH, did not receive correct channels we were told. Then told they weren't in our package. No copy of contract or agreement. Called multiple times on no service and constant interruptions. Over the next few months 3 different Dish receivers sent to house and two techs out to house besides initial install. Dish receiver keeps shutting down and rebooting. Called Dish to inquire about cancelling due to poor service. Cust service rude. Never told them to cancel or authorized a cancellation fee. Yet they took it upon themselves turn off service. So we canceled our payment card and will never do business with them again.

6 months ago our bank account was frozen for suspicious activity, so I called all of my creditors and explained their payments would be late. The DISH rep said, "No problem. I will put a note on your account." Next thing I knew my service was disconnected for nonpayment. Well I still could not access my accounts so my son in law paid the full amount and it was turned back on. When the new bill came there was a charge for almost $200 on it, when I called Dish again I was informed it was a reconnect fee and due to human error it would be taken off. Never happened. I had also spent over 3 hours setting up a new service contract that would lower my bill to 1/2 of the $150 I was paying, guess what, it never happened. Don't bother to sign up for Dish Network. They only want more money and don't care about customer service. I will be looking for a different TV service.

I believe that when you sign a 2 yr contract for Dish service, you are obligated to pay the agreed upon price for service on time. That being said, they are obligated to provide that service and all channels agreed upon, throughout the 2 yr contract, whether or not they are going through Contract Negotiations. When they cut off Fox News to their customers due to a contract feud when I was under contract, I felt they broke their contract with me. Now they spring this five dollar increase a month, and once again they blame it on their contract negotiation increases. This right after their tax rate went from 35% to 21%. I'm a free market conservative. But this is bad business, shady contracts, and bad customer service.

I am beyond tired of the ** partial monopoly satellite tv providers have over "public television" programming! We paid for the NHL package as an addition to our already excessive and expensive programming from Wish Nutwork (their new name, amongst other derogatory ones I have for them), and recently have had nothing but problems from the antiquated equipment they've had us using. When we call, we get to enjoy 30-120 minutes of our lives being stolen from us, only to get to the part they should've figured out in 5 minutes, that they need to send a tech out. This last visit from a tech after one of our Joeys went south got us a replacement Joey, mind you we have 2 Hoppers and 4 Joeys in our system, all of the same generation (old). The next day our #2 Hopper basically goes out, we get to reset power between 3 and 10 times to maybe get it to work, for a bit.

Dish Network is such a rip off. Never have them come out to service your equipment because they will put you in another 2 year contract with this scumbag business. Don't ever trust anything they say. This company does not hold up their end of the contract but say you have to. I have never received the full service I was promised.

I never got any of my free gifts. The channel selection sucks unless you're twelve. I only get about 20 channels for $70.00 monthly. Two years is a long time to pay for something I don't watch. My choices are to either pay them $1,680 in $70 installments or about $350 in fines. Unless you like my choices stay away from DISH!

I tried to estimate what the cost of Dish would be as a new customer. I could not get the actual price without giving them all my information for them to do a credit check. What a piece of malarkey. I just wanted to know the monthly price difference between a Duo Hopper and a much extensive Hopper 3. After several chat sessions, I was told anywhere between $0.00 and $350 Monthly. Nice way to lose me as a customer. I could only view this as blatant dishonesty. Good going Dish. Now I will always view you as dishonest.

Have 3 tv's and can't watch any of them. The picture and audio keep going out on all 3 tv's. Called Dish and they want to charge me $95 dollars to come out. Not happening. If it was a problem that I caused I would gladly pay for it to be fixed, but it is a problem with their network, so am not paying. Will cancel my Dish when it gets down to $200 as I have 16 more months of this crap. They told me if I cancelled now that I would have to pay $325, that's not happening either. Do not sign up with Dish Network.

Since the fatal software update by DISH in early 2017, its services sunk to a new low. I am joining millions of customers, who curse DISH on a daily basis. My most recent experience (today) was finally calling DISH about inability to access Internet or stream movies on demand over the last 5 days. It just happens that today, unlike the last 5 days when I simply did not have two hours to waste on DISH Customer Disservice, suddenly everything works. The CSR refused to issue a refund for the five days that I could not use their services while paying for it. Instead she offered to connect me to an account rep, which is really an account rip-off, whose only intent is to upsell you instead of offering any refunds, and claiming that allegedly that new set up will resolve my problems. I am not dumb, I did my online research, and even their new, more expensive setup is not working with this awful software update.

I was notified by email that DISH NETWORK are raising their prices by $5.00 a month. I am still under a 2 year contract. This is a breach of contract on DISH NETWORK! If I choose to breach my contract with DISH NETWORK I have to pay the remaining months left in my contract with them! This is not fair to the consumers that use DISH NETWORK as their cable provider! Something needs to be done!

I moved so I had to cancel my service after being a faithful customer for four years. I have a credit on my account which they say they are not required to give me back. Then they charged me $16 so I can return my equipment to them and have to return it to them within a certain time period or I'm fined more money! This has been over a week and I still haven't received my box to return it! Took my money out of my account right away though! This company is scam artist and I can't believe they are still allowed to be doing business! Please don't ever go with Dish Network, you will regret it!

Dish is unable to provide 100% service that is expected... Too many problems with signal and customer service is the worst... will recommend to all to go with somebody else other than Dish... they make it sound very good but is not. Now they are advertising with the Latinos because they can get nobody else.

I have had nothing but problems with Dish Network. When we signed up a little over a year ago, we were promised the best of everything, the latest channels, best hardware and software, come to find out over a year later we were given the most bottom line hopper or DVR, it has extremely slow service because of how outdated it is. Dish Network refuses to fix their mistake so now they want to charge me and my family 350.00 to upgrade our service. The technician that came to our home today even stated off the record of course he thinks it is b.s. we were given the equipment we got being such new customers.

Trying to cancel my mother's Dish TV once she was unconscious on her deathbed was impossible. Over the course of two months, six phone calls from me to Dish as well as a letter both from hospice and her doctor to Dish and they still wouldn't stop charging her. Even upon her death, with proof of her death certificate, they still continued charging her account. Unbelievable. DO NOT ENTER A CONTRACT WITH THIS COMPANY.

After software "upgrade" DVR became very slow and unreliable. Menu selection response inconsistent and extremely slow, almost like browsing the Internet with a dial-up connection. Dish says they can't help and that it's because of where we live. But, this problem arose AFTER a software upgrade.

I ordered and received Dish TV service in January 2017. After 8 or 9 months I noticed that one of the receivers was rebooting very often. I called Dish and explained the situation, went through various troubleshooting steps over a period of days, until finally a customer service representative agreed that a replacement was needed. The replacement box came and worked well for a few weeks.and then the rebooting issue started happening again. I again called the customer service number and reviewed what had been done before. This technician said the earlier representative should not have sent me out a replacement as the software wasn't updating as it should. He went on to explain that my house may have older RJ59 wire and the standard is RJ6 and this required a technician visit. He also implied that the software version in the receiver was faulty and that could be causing the issue as it couldn't be updated.

Don’t ever go to DISH for service. They don’t care about their customers satisfaction. They tell you that a tech will be there to help or be by to uninstall your satellite and boxes but never send them. They tell you they will put your services on pause during the move but never do so and then charge you for the time instead of admitting their mess up. They state they log all of your calls but then once you have a problem they tell you no log was recorded and try to make you look like an idiot. They mess up and you pay for their mistakes. I will NEVER say a good thing about DISH services again and I will NEVER recommend them to anyone again. Thanks again for the terrible service.

Dish offers internet and dish TV services to rural areas. Their marketing materials talk about wonderful customer service which is simply untrue and far from accurate. They charged us for over 11 pay-for movies which we never ordered and amounted to over $100. They flatly refused to do more than to suggest preventative actions and expected us to pay for movies we never ordered or watched. Appalling business practices.