
DISH Network Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About DISH Network
DISH Network delivers satellite television and Internet services. The company’s services include a wide range of TV channels, on-demand content and broadband Internet. Founded in 1980, DISH Network brings together flexible programming options and advanced DVR technology with the goal of providing substantive and varied options for home entertainment.
Visit www.dish.com- Good customer service experience
- Reliable equipment performance
- Affordable pricing options
- Frequent billing discrepancies
- Long wait times for support
- Limited channel availability
DISH Network Reviews
Filter by Rating
- (200)
- (131)
- (192)
- (503)
- (5,171)
Popular Mentions
- 4,942,310 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,942,310 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 21, 2018
Dish offers internet and dish TV services to rural areas. Their marketing materials talk about wonderful customer service which is simply untrue and far from accurate. They charged us for over 11 pay-for movies which we never ordered and amounted to over $100. They flatly refused to do more than to suggest preventative actions and expected us to pay for movies we never ordered or watched. Appalling business practices.
Reviewed Jan. 19, 2018
I'm a current Dish customer. Wanted to have Dish upgrade my old remotes to their new voice activated and back-lit remotes. They wanted me to buy them! Are they kidding? We also have Comcast at another home. They on the other hand will upgrade customer equipment for free.
Reviewed Jan. 19, 2018
I called DISH about TV services and programs. I talked to Nattaly. My main question was how good is reception. She said, "Great." Then we would not lose reception unless we were in a thunderstorm that was bad. So I ordered a package. The next day was installation. The installer called at 1 pm to be here at 2 pm. At 4 pm he came in saying he was late because he was at the first place from 9 am to 4 pm trying to get their system to work. That he had to run new wiring twice to get a signal strength that will let their TV work. I showed him the direct DISH on a post. He said needs to be on the house. I said, "That is fine but not on the roof." He never put one on a roof.
I went next door to close up my office. My wife was in the house. The installer was still working outside putting the DISH together. I went and sit down with my wife to wait. The installation and set up they say 45min. to 1hr. My wife and I were said, "It is after dark. He must be cold." When he came in we ask if he needed a warm drink or something to eat. He, "No. I'm fine." We talked about things waiting for the TV to come up. During this time his boss was calling wondering what is taking so long. He told his boss about the job before taking from 9 to 4 to get it working and how others they will not work and that the signal was too weak to get ours to work. So he used another sat. and the signal was weaker.
At that point they told, "I don't know if it will work but you can move the DISH to a different spot on the house and see if that works." At that point my wife and I said, "It is about 8:30. This is not going to work. They will poke holes all over the house just trying." At that point we told the installer, "The signal is too weak at this location and it will never work correctly. So please reconnect the direct DISH and cancel our order." His boss was on then telling us we cant. If we do they will charge a termination fee of $480. I told him, "You cannot give us the service we were sold so we do not owe for something you cant provide."
After a back and forth I told to get their crappy equipment and get off my property. So the installer did. That was yesterday 1/17/18. Today 1/18/18 I called DISH to try and get things straight. After getting passed around 6 or 8 times and O the frustration I got a lady. I lost track of names. If I cancel I will be charged the termination fee. I tell her what had happened. She said they want to come try again. I told her that it would be using a coat hanger and tinfoil just trying things. She said the termination fee will be charged because of the report turned in. I ask what was that. She said the installer I argued about the location of the DISH and was there all time arguing about the wiring outside.
I told her to stop there. I did lose my temper at that point. If that is the installer he is a ** liar. The only time outside I met him showed him the old he said he will put it on the house. I said just not on the roof and he no that he would put an thing on the roof and that was the last I talked to him until he came in the house. I told her I cannot believe he said that unless he is trying to save his job or his boss made it up. She said in the report that when he came in the house we argued with him over everything.
When he came we offered food and drink and my wife and I had a good friendly conversation with him. It was his boss that was ARGUING with him. So this lady told this the report so if we let them come try again they will. I said no. If they lie and make up a fabrication like that I do not want them back. So she said that is the report and "You will be charged the fee." So I guess DISH is selling a service they cannot deliver but find a way to still charge you. Now I know they lie just to save their jobs. What a bad deal. (I see you ask for receipts so far I have none.)
Reviewed Jan. 18, 2018
I made 2 payments prior to due date leaving the balance of my bill due to come out of my account on the auto pay date. Their system took out more than the amount causing my account to overdraft. I called to get help and they told me it was my fault for making early payments that I confused the system and there was nothing they could do. I told them they took more money out of my account than my bill and they continued to repeat themselves. The representative was more pleasant than the manager. The manager just kept talking over top of me and repeating himself over and over not saying anything or doing anything to fix the situation.
Reviewed Jan. 18, 2018
I was sold a plan that contained MSNBC News. This is not news! It is Anti-American/Anti-Trump propaganda B.S. DISH Network should be ashamed of themselves for selling this crap! All I want to do is watch real news. I spoke to a manager and he would not help me out. My two year contract is almost up and I will not be renewing.
Reviewed Jan. 17, 2018
When we moved into our home Dish Network was the only internet available to us so we were stuck. The first week of service was fine and it very rapidly went from bad to worse. They limit your internet data and once it is done they reduce your speed to dial up speeds. At one point it took us over 7 minutes to open an email with text only, no images. A 2 gb update to my computer was clocked to take place over 6 days and 16 hours (screen shot attached). I turned on the hotspot on my phone and completed it in 2.3 minutes. It is hands down the worst service and worst customer service I have ever experienced.
We FINALLY got alternative to switch to a decent provider and to cancel they charge $20 early cancellation for internet a month and $17 a month for tv cancellation as if we signed 2 different contracts and a shut off fee and a UPS fee almost to the tune of $500 when all is said and done. It is a horrendous scam, terrible service and the piled on fees for the cancellation of the terrible services is completely unacceptable and immoral.
Reviewed Jan. 15, 2018
Aug 2017 while changing my cable service to DISH, they sold me on using HUGHESNET internet provider. Dish assured the provider's service was stable/reliable! I have had nothing but poor service (worst ever). Can't drop HUGHESNET without breaking two year contract so I am stuck with very poor internet for two years! But when I get rid of the internet service I will also rid myself of the DISH service as well. I strongly believe that you are known by the product(s) you sell and push, so I place blame on DISH for the misrepresentation of HUGHESNET service. You both have to go!!!
Reviewed Jan. 13, 2018
With all DISH upgrades they are causing more issues than fixing them! My old box is not compatible now with the new upgrades in which the poor customer service I received wants a cc on file along with a new 2 yr contract. I’m in auto pay and haven’t had a contract for yrs. This will not be waived. My services worked just fine prior but now I’m going to be penalized. Way to lose a customer after 20 yrs DISH... Not very smart!
Reviewed Jan. 13, 2018
Took over 20 min and 2 phone calls to cancel Dish. I was paid up to the 15th and canceled on the 13th. They credit me two days and turned around and charge me $20 for early cancellation. I had to suspend my account for 3 months for relocation and was never told it would extend my contract. My advice is to stay away from this company. I was hoping I would have the option to go back to them. Not anymore. I will never do business with them again. I would think that they would be willing to work with you since they are losing customers.
Reviewed Jan. 12, 2018
DISH will not allow one time online payments to be scheduled. This means either paying in advance of the due date or risking missing the actual due date and incurring a late payment penalty. I believe DISH is the only vendor I use who does not allow scheduling payment on the date payment is due. I asked if I could call in and schedule payment on the due date and was told it is not allowed.
Reviewed Jan. 12, 2018
I contacted Dish Network to cancel my service, because they had steadily been increasing our monthly cost over the last 3 years and we were paying too much for the few channels that we watched. The agent who I talked with offered to give us a special deal, because we had been customers for over 4 years, which would only cost $13.00 per month after the $20.00 discount he was offering. I asked to get a list of the channels, because I didn't see the package on their website, but instead he named off a few channels and said "and a bunch more channels. It includes a lot of channels. It is a package that we don't even offer anymore" (This isn't word for word, but is as close as I can remember). After asking to get a list of the channels again, he said that he could send them to me after I signed up. This is where I should have said 'no' and canceled the service, unfortunately, I was suckered by the offer of a good deal and accepted.
Now we are stuck in a 1 year contract for $13.00 per month and a $120.00 cancelation fee... The new package includes 1 channel that we might watch occasionally, a bunch of shopping channels, and some other junk channels that nobody watches. I contacted Dish Network the next day and explained that their business practice of requiring someone to agree to a contract before giving them the list of channels was shady, at best. I asked for them to cancel this questionable contract without charging me the cancelation fee. They refused to waive the fee. I explained that this was an unfair arrangement and that it would ensure that I would never be a customer again, but this did not seem to matter. In the end, I did not cancel, because the cancelation fee is nearly the same as the paying the subscription...
This review is meant to warn others about Dish Network's shady practices and to let you know how they treat long-term customers. Once your introductory rate runs out they jack up the price and when you try to cancel they find any way possible to stick you with another worthless contract. If you get any value out of cable/satellite don't stick with one provider, because they won't reward you for your loyalty. Lastly, once you get tired of all this nonsense just buy a ChannelMaster DVR, sign up for some kind of streaming provider, and save yourself all of this trouble. It isn't worth it!
Reviewed Jan. 11, 2018
This company is terrible. They tell you one thing and charge another, I requested to cancel my service, they charged me 12.00 for the box to return it. Then I went to the UPS store and returned everything and they charged me 298.00 saying they never received my box. The UPS store said they do this quite often and yet they have no way to track it.
Reviewed Jan. 10, 2018
I was a Dish customer for 13 years. Discontinued my service when I moved in Nov. I've now been battling them for over 6 weeks. They tried to charge me $200+ for an installation (weeks to get that resolved). They then tried to charge me for equipment. (I had to call them 3 times for their shipping box. Was told each time they were sending it. ONE FINALLY showed after almost 3 weeks. Equipment sent, they denied receiving & tried to charge me another $200+. Until I gave them the tracking #). They charged me for Dec. when I moved in Nov. I called them MANY times to straighten out these problems. Each time being put on hold & finally getting a rude representative who seemed to care less and would say I had equipment & installation fees (too lazy to read my customer notes to see that these things had been resolved). I finally filed a complaint w/ the FCC.
Played phone tag for about 5 days with a gal responding to the FCC complaint. I felt she had an "attitude" like all the others I've dealt with. She said problems 1 & 2 had been handled. I then asked about my refund for the erroneous Dec. bill. Her reply was I had been bundled with Frontier, Dish had refunded Frontier & she had no idea how I would actually get the money owed to me. She said she would get back to me but I don't expect to hear from her. She wasn't apologetic for all of Dish's mistakes and even at one point said "you don't have to be upset". Where do they get these people? Do these corporations care if their employees are screw ups? I would DEFINITELY NOT recommend Dish to family or friends.
Reviewed Jan. 10, 2018
We had Frontier Communications in which we had internet, and Dish provided with them. We sold our home, and tried to have get service moved to up north. They did not Frontier did not provide service at the time, but they said Dish might so we called them. They never came out to check to see if Dish would set up to see if we could get service. They never showed up, I called them told them we do not Service. We got billed for service we never received. I wrote back on the bill never had service. Emailed them again. They asked for personal information. I told them if we had service with you it would be on file. They sent a disconnect service because of non payment. How can you disconnect something that never been connected. Finally got a box so I could return the equipment I got from Frontier. In November of 2017. How can I get this resolved?
Reviewed Jan. 8, 2018
I signed up for DISH in October with the promise of $150 gift card to be mailed 6 - 8 weeks later. I still have no gift card and no mailing date has been provided by DISH. This is FRAUD. They made a promise and willingly did not keep it. DO NOT SIGN UP FOR DISH- THEY LIE.
Reviewed Jan. 7, 2018
No flex in Flex Pack. Still get the same channels I don't want and have to pay extra for the ones I do want... And the equipment sucks!! Constant lying or better yet cannot speak or understand ENGLISH! THIS COMPANY SUCKS!
Reviewed Jan. 6, 2018
Inquiring for new service - I am appalled at the lack of customer service with this company. They want to ask you all sorts of questions and won't continue with your initial inquiry until you answer their questions. As a consumer, I don't need to give out my personal information to find out how fast their internet speed is. Be careful with Dish... If they are this demanding before you're even a customer, beware!
Reviewed Jan. 4, 2018
I called in to make a payment. They accepted my payment, informed me that I would not be on auto draft, 2 days later they drafted out the payment again. I called to inform them that they drafted out the payment anyway, they then said they were sorry and they would refund my money within 3 to 5 business days. After 48 hrs I called to check on it and the girl said they educated me on the fact that it wasn't guaranteed and she was not going to honor that. So I do feel as this was fraud and wrong of them. Thanks.
Reviewed Jan. 4, 2018
DISH is tied with DirecTV. Has the worse providers in the world. DISH lied about a start up fee but asked for my account info from bank. Said I was getting the top package for 117 a month for 2 years then my bill went up to 175. Took 49 95 out of my account when they said that they wasn't. Never got my voice activated remote. Promised a callback from supervisor. Never did but they called me because bill hadn't been paid. You couldn't give me DISH free and I still wouldn't take it. Very disappointed, what kills me when you are on hold the commercial says, "Are you tired of your cable bill going up? Get DISH. It stays the same." Lies lies lies.
Reviewed Dec. 29, 2017
Have been having trouble with one of our receivers and get no satisfaction from tech support, their excuse is that they'll send a tech out to service THEIR equipment at our charge... It's only 6 months old and they want us to pay a service call. It's not the weather or obstruction or us changing anything. It's their box. And they don't want to even consider it. These contracts suck. Otherwise I would cancel and go somewhere else, which will happen if they do charge me. Basically only the two games in town Dish and DirecTV, wish we had high enough speed internet and I'd get rid of them!
Reviewed Dec. 29, 2017
The first time when on Dish they took out more than what they said on my account. Now our dish bill is due on 12/31/2017 but my husband doesn't get paid till Wednesday. They claim which I don't buy it. They can't delay auto pay or stop it. Claim they're not a scam. However a legit company would work with you and help you. They refused to do either.
Reviewed Dec. 28, 2017
They told me I would get a $100 gift card after signing up. I call to find out why and they said the promotion expired, I had to fill out forms to get the card, I called them 6 times and got nowhere. Their installation person left wires hanging out of my drop ceiling and their signal goes out all the time. DON'T USE THEM. They sound amazing but are the worst company ever. I have been lied to before but these guys have it down, Their answer is it was a 3rd party sale. Stay away!!!
Reviewed Dec. 27, 2017
When I called their phone number to inquire about TV channel offers, I had to answer TONS of QUESTIONS about myself before they would EVEN tell me about the offers! IT WAS VERY ANNOYING!!! So, after getting thru all that, the person was VERY PERSISTENT in signing me up and getting my credit card # to get a tech out and said I could cancel anytime! I canceled the tech from arriving at my home on time after they tried to come a couple of times (after I called and SAID NO!!!) Then on my credit card statement shows they charged $49.99!!! So, when I called, she could ONLY credit me back $39.99!!! There is a processing fee!!!! BEWARE!!! Don't let them have your credit card number, UNLESS you are DEFINITELY planning on receiving their services!!!
Reviewed Dec. 27, 2017
They work with third party group called Infinity Sales who then works through another third party group called Elite Fulfillment group. This is a chain of companies who pass you off to the other when you complain and make it time consuming to receive your rebates that will expire. I was promised 150.00 in rebates. After jumping through a number of hoops I should receive 100 in 8 to 10 weeks!! The 50.00 one I have to submit an investigation as to why I didn't receive it which will take 7 to 14 days then I can submit for the rebate that will have expired by then. These companies are deceitful and are sleazy in their sales tactics. STAY AWAY FROM DISH!!!
Reviewed Dec. 26, 2017
I subscribed to Dish in June of 2016. I signed up for a 2 year contract. In February of 2017 I called and they sent me 2 Joey receivers because I added 2 TVs to house. I was charged $20.00 because I made a change to original contract. I now call to find out when my contracts end and I have been advised that because I made changes to the contract I added on to the time period. They are saying my contract restarted again in February 2017. The debit card that they offer for you to join $200.00. I never received it. They said I should have gotten it in the mail. The only thing that is true about Dish is that the monthly bill remains the same. But they screw you in many other little ways.
Reviewed Dec. 25, 2017
I had Dish for 6 years, bought a new house and had them install it here. First guy damaged window and left with the wires laying on the floor in the middle of the rooms. He also left a whole box of wire. Called Dish and they sent a new technician out. He ran a drill bit down across my drywall damaging it. I let it go. Is month they added a 15.00 fee on my bill for something they added to services. I called and had it removed. Next month the charge was still on there. I decided I had enough and after a long runaround I cancelled my service. Still being left to fix the damages on my home on my own and out of my pocket.
Reviewed Dec. 25, 2017
I contacted Dish TV through a chat line provided on the website under my account. The young person who responded said he could not help me as the internet service was in another department and gave me a number to call. I called the number and the young man who answered said that the internet issue was handled in another section who he contacted while I waited on the phone. He came back and told me that the other department showed I didn't have internet, only phone service. I assured him I had internet and it was working just 24 hours earlier when it suddenly stopped.
I had already tried restarting the modem so I was fairly sure the problem was on Dish's end. The person on the phone finally got the internet service contract straightened out but indicated that the technical people had ran some tests and they were blaming my wireless modem for the issue, even though he previously told me they showed I didn't have an internet account. The person also insisted that the internet was on the entire time. Being disgusted with his lack of fixing my issue I said goodbye and hung up.
I left the modem turned on without doing anything else and within a half hour the internet was back on, which is about the same lag time that it takes when they turn on the internet when it has been shut off. The worst part about the internet service is that it is extremely slow 300K upload and 700K download and Dish isn't interested in changing that. I will be looking for another internet provider.
Reviewed Dec. 20, 2017
Customer service is being provided from a different country where the service levels and ability to communicate is very limited. At one point during a recent call the individual became extremely offensive to the use of my surname by labeling me as Mr. **. When corrected, the individual continues the wrong usage which left me no other alternative, but to request to speak to the supervisor. When being placed on hold the connection terminated, no return call was received from the representative to ensure customer satisfaction. The company instead of saving a few dollars on the use of overseas workers whom do not speak the English language should instead invest in the country the customers live in and the communities where the company is conducting business. It only makes smart business sense to have English speaking customer service representatives speak with English speaking customers.
Reviewed Dec. 20, 2017
DISH NETWORK… Does the punishment fit the crime? You be the judge… Background… I am going through the toughest time of my life. My business stopped making money and I maxed out my credit cards trying to buy inventory to keep my business going. I have authorized a company to settle my debts and needless to say, I’m having a terrible time making the payments. To try and save money I have been trying to find ways of saving money by cutting things out that aren’t necessary and/or finding alternate, less expensive ways to keep a few items to make life bearable. Satellite TV is one of those areas.
I currently have DirecTV and am very satisfied with it. Changed from Dish many years ago. When contacting DirecTV with my problem and asking for a special set of just local network stations, they were unable to help me. Said they couldn’t offer that. Many years ago under similar circumstances Dish Network was able to supply me with exactly what I wanted at a very low price, and all worked out well. So, I called Dish and explained the problems I was having and they were very nice and went over everything with me and answered all my questions. We were on the phone for at least 30 minutes. I thought we covered everything.
There was never anything said about cancellation charges and the lady knew I was trying this out to see if it worked for me. All I was told was I would have to pay for the equipment to be returned to Dish. I thought that was actually more than fair. So I called Dish and explained my problem and after some negotiation was told if I took their smallest package for 30 days, I could then change to what I had had with them many years ago.
Dish came to install my equipment and all went well until we got to the Dish installation in my backyard. Couldn’t be done until the proper people came out and marked where any wires or anything were buried where they wanted to dig for the post installation. So the installation was incomplete. But the serviceman marked it complete, but didn’t tell me. Asked me to sign it, which I did under the condition that he would return the following Saturday to finish the installation. He did put it temporally on cement blocks and tune it in.
The balance of the installation went smoothly. I then turned it on and began to program my channels. It became apparent Dish was not like DirecTV in many ways. I needed a recorder and one wasn’t supplied, so I called to inquire. Talked to technical service and customer service. Was told it cost a lot more and it would not perform as the DirecTV unit I had. I asked specific questions about programming, number of channels recorded at any given time and general questions about ease of operation. From what she said, it was evident their recording equipment was not as advanced as the Dish system, not even close.
That ended everything in my mind since I was going to end up paying more for service, inferior to what I had with DirecTV. I was much better off with what I had with DirecTV. I started dismantling the entire system before calling Dish to cancel. The unit had been running less than 8 hours and has never run since. I called into customer service and canceled the service and explained the reasons why. We had a lengthy discussion because I was sure I had read or was told I had several days to check out the system, because of my circumstances and I didn’t sign any contract for service, only installation, which is incomplete.
Actually I don’t remember ever seeing anything like a contract. Everything except the dish and cable is sitting on my dining room table waiting to be picked up, which I told them to do at that time. In our discussions I was transferred to technical service and after explaining what I was told about their recording equipment, I was told the info I got was wrong. The Dish system runs circles around the DirecTV system. I said they needed better technicians who could answer questions correctly. That I had made up my mind based on the info I received.
Back at customer service I was now told I would have to pay $480.00 in cancellation fees. Now if I had waited a year and then quit, I could understand cancellation charges of some large amount. I can also say that a smaller amount of say $100.00 would have been closer to fair for the amount of time the equipment was used. (Less than 12 hours.) What I don’t understand is why Dish did not come right back when I canceled and pick up their brand new equipment. The indoor equipment is still new, but the dish is setting out and the wind has moved it. They have not called or tried to contact me in any way except to charge me around $40.00 each month, which I have now stopped by editing my payment method.
In parting with customer service I told the lady I was going to the internet with my story. Her smart answer was; “Everybody says that.” I said; “I’m not everybody, have a nice day.” So that’s my story and I’m sticking to it. I would really like to discuss this with someone at Dish Network who has an open mind and is reasonable in their views and decisions.
Reviewed Dec. 19, 2017
Well they don't have their stuff together. Was supposed to come Friday after 3. Someone showed up at 2. I don't get off till 230. Then was supposed to come Sunday after calling 5 times and being told someone was coming at 530 was told that who I spoke w didn't make my app... then today they came and put it in black screen in bedroom. Guy said would take 5 min and come back on as he was leaving. 2 hours later nothing and now have to wait some more. Wasted 2 days and no TV. Very mad. Get your ** together Dish.
Reviewed Dec. 16, 2017
I was a DISH Network customer for 7 years, I canceled my service 3 years ago and changed over to DirecTV. In October of 2017 while I was online making my bill payments, I accidentally made a payment of 165.00 to my old account at DISH Network and not DirecTV. I did not realize I had made this mistake for 3 more weeks. The payment was submitted and sent to DISH Network and accepted.
Once I realized my error I immediately called DISH and explained what I had done. I gave them my full name, phone number, address, and account number payment was submitted under. DISH has absolutely no record whatsoever I was ever a Customer with them. None whatsoever... I kept questioning them asking them aren’t you suppose to kept records of your customers for up to 7 years by law? Knowing it had not been 7 years. They refused to answer me. So I then took my claim to my financial institution for resolution.
Here’s what happened. It has been a month now since I reported my error to my Bank. It has been in resolution. On 12-15 my Bank and I did a conference call with DISH which lasted 1 hour 40 minutes going from one Supervisor to another. We spoke to Maria, Robert, Jennifer, Edwin and Eric. The rudest was Eric which refused to offer a fax number to my banker and kept telling my banker if he knew how to do his job properly he wouldn’t need a fax number. If the banker knew how to do his job properly he wouldn’t have the customer on the phone while disputing the claim. My Bank has proof of the payment to DISH but yet they have no records I was even a customer with DISH. DISH is refusing to resolve this issue and refuses to acknowledge I was ever even a customer. I have now taken my issue to the BBB and the Fraud Department through my financial institution. Do NOT use this company. They are CROOKS!!!
Reviewed Dec. 15, 2017
We got Dish and have been dissatisfied since day one. There are hundreds of programs and only a handful to watch. Had a technical problem and it took a week to resolve. No TV for a week! Now we were informed of a price increase. We are held hostage by a VERY long 2 yr contract. Have to accept it or face big buck charges to get out. If company was honest and stood behind their product, they would give customers 30 days to reconsider if not satisfied. Moral of story... don't do Dish.
Reviewed Dec. 15, 2017
The service I have had from their "CUSTOMER SERVICE" is the worst I have ever had from a company before, "VERY DISHONEST" and not helpful at all. Have had many times try to work with them but no one cares about anything except how much "MORE" money they can get from you. Had to stop my automatic bank payment as they keep taking it out sooner and sooner, each month (contacted them several time with no luck) bill keeps growing even on their guarantee fixed price lock (what a joke that is), half the time you can't connect to the internet, and they sent me "TWO" emails one saying I used 40% of my allotted time and then in 57 minutes sent another one saying I use 60%, all without the computer being on, "BUT" customer service said didn't know why but that's that. "WOULD NOT RECOMMEND THEIR SERVICE TO ANYONE."
Reviewed Dec. 15, 2017
My parents are seniors that live in an area where service is NOT at "99%, anywhere" (as they say). They have been taken advantage of for months. They pay over $150 a month for a service that doesn't even work. They keep being told they have to pay MORE to get better service. I JUST PAID THEIR BILL for the last 2 months because they can't afford it! Just finding their phone number online took me 20 mins, because the signal is so poor. Setting up this account to write a review took me another 20 mins.! My brother and I have called so many times to try and find something that would be a more fair deal for them. All they tell us is that they need to pay for a "better" router... Better than the one that they installed. But they can't install it for us. WE have to call the manufacturer of the router, and buy it through them. ANOTHER EXPENSE!
All this to say... Before buying into DISH, make sure that they can guarantee a good signal where you live, and the equipment you get from them is adequate. Oh yeah! They will also have to run a credit check on you (before even knowing if they can give you service). In short... Your credit will take a blow before you even get any kind of guarantee. My parents are old, and the aggravation it all causes them any time they try to simply watch a video online, is torture for them. I'm so mad about what they go through, I just felt I had to vent here for them. Totally taken advantage of, and have no way around it! That's what Dish has done for our household. OUR HOUSEHOLD PAYS MORE TO GET LESS THAN OTHER HOUSEHOLDS. Someone please tell me how this is fair! Does Dish care? Of course not.
This customer has kids that will pick up the $300+ bill that is due when they can't pay it. I know other customers (I'm sure), get what they pay for. But not us... We have no other choice. Dish has us by the **! P.S. After taking all this time to write this review, I clicked on "Submit Review", and a window popped up saying, "Can't connect to the server". Well...what a surprise! Luckily I know how this works, and will "copy and paste", so all this effort can be submitted again. This is how this works! (doesn't work). Now I can't even submit this review because my email has to be verified... BUT THE EMAIL DIDN'T EVEN COME THROUGH! Surprise! I will try to post this elsewhere.
Reviewed Dec. 14, 2017
So here was my first time buying internet, the rep told me that 10G/month would be PLENTY considering my needs of working at home and streaming movies. Clearly a huge lie. I had burned through my data after about 5 days, but I kept trying to stretch it in the following months by using my phone hotspot. Finally, I called in March to cancel and they said they couldn't do it without a $200 cancellation fee (which clearly I can't afford), and sold me a plan for $20 more a month with 50g. Still crappy, but it met my needs.
Fast forward to today, I cancelled my service for good because I've moved away from the house into a house that already has internet. I said I no longer authorized them to charge my card, and they basically said, "Screw you. We're charging you anyway." Apparently they can't wait to charge me another month until I'm done with all my other moving expenses. Terrible product, lying salesmen, and no compassion for people who are moving out of hardship.
Reviewed Dec. 13, 2017
On December 4, 2017 DISH Network took an unauthorized payment from my account. The representative stated "it looks like a payment was just processed from your account." When I asked her repeatedly who took the payment when and how much was taken she kept responding as if she didn't know how the payment was processed and tried to say it may have just been "a slip of the mouse".
Finally after asking her about 4-5 times she admitted to processing the payment but was willing to place a refund request and that I needed to wait 17 days to receive the funds she was not authorized to take in the first place. She finally got me to a supervisor, Ashley, who immediately stated I would be transferred to "the presidents' office" to have the request expedited. I then spoke w/ "Daisy" who stated she would be sending an email to request it be expedited as well as placing credit on my account for a free month of service. Once she heard back she would be giving me a call.
As of today, 12/13, I still have not heard from her. I called 12/11 and spoke with "Dave" who stated he was a supervisor and spoke very "as-a-matter-of-factly" almost to imply that I should have been happy they offered the free month of service. I took great offense to this as I pay my bill on time, in full each month through THEIR auto pay program! The issue was never the money. However the terrible customer service, lack of empathy, professionalism and consideration for an error that your company caused.
To add salt to the wound, when I called on 12/11 "Shannon" stated the refund hadn't even been approved yet, it was still in a pending state!!! There is no way I should still be waiting for a refund of funds that this company essentially stole in the first place and be treated as if I should just chalk it up. The moment this contract is up, I am running and never looking back! Unfortunately for them I would hate to ever be asked for my opinion of their company because I will not miss a chance to ever express how I feel.
Reviewed Dec. 9, 2017
Buyer beware. DISH is not living up to the promo they are offering for the holiday. They will cancel out order the day before and when you call back in the promo is over and will not honor it. I talked to 3 managers and none would honor it. They told me they have to run credit again and told me I had to pay for the Hopper 3 in which my promo was included for free. They are scamming people during the holidays. Do not fall for their holiday promo.
Reviewed Dec. 9, 2017
We Signed up a DISH Network almost a year ago. Everything was great good service until we had a charge on our account that we did not place. I call DISH Network to dispute the charge. Representative implied that PPV view events cannot be refunded because lots of customers take advantage By ordering pay per view and disputing the charges. They pretty much implied that I was a crook Even though that we paid every month for bill on time. Never ever had an issue with them before. When I told them happy for letters and you at the end and cancel my service they transferred me to a completely Different department. I knew representative by the name Irene Looked over my account and apologized for the previous representative's behavior and the supervisor's behavior told me that there will be a review and She will be more than happy to refund charges that we did not make. I honestly don't think I'll be continuing my service.
Reviewed Dec. 8, 2017
I've had Dish services for about 3 years. The connection would get interrupted with the slightest wind and rain. However I never really watched TV so I decided to cancel services. They charged me because I had went a week into my next billing cycle. This was Oct. 30. Then they said they would send a box for me to send my cable box & remote in but NEVER RECEIVED IT. I believe they never sent it so Friday Nov. 25 I call to say I didn't get it so they say since it's still in my 30 day limit to return it they will not charge me and start my 30 days over and send another box. Then I receive it Thursday November 30.
I send it Monday Dec. 4. I check my account and Dish has charged me $161.73!! I've called five times since Nov. 30 and each time someone has told me I won't be charged. Now I'm waiting for them to receive and process everything before I can get my money after another 72 hrs of processing... Dish are THIEVES AND ONLY TELL YOU WHAT YOU WANT TO HEAR TO GET YOU OFF THE PHONE INSTEAD OF TELLING YOU THE TRUTH FROM THE BEGINNING. Just trying to make an extra buck.
Reviewed Dec. 5, 2017
I specifically asked about the channel cancellation of network channels used by Dish and was told they don't cancel network channels. I agreed to their adhesion contract. Service was spotty, constant breaking up into pixels, not recording on-time, ordinary programs in the last minutes. Calls to correct were only temporarily successful and then within 6 months they cancelled CBS and attempted to use consumers as leverage in their negotiations with CBS (over Thanksgiving to cause as much distress as possible). So when I called to cancel service for their breach of contract they charged me $540. I would never do business with Dish again and think you should be aware of how they take advantage of consumers to the consumer's detriment.
Reviewed Dec. 5, 2017
Company charged my account after assuring me they wouldn't tried charging my account again. 6 days after I cancelled scheduled installation. Poor customer service, refund takes up to 17 days but they can send you $100 gift card in less than a week. Reason for review is they have cost me to miss work and cost me money and I consider them to be thieves lacking honesty and integrity.
Reviewed Dec. 3, 2017
I have Dish Tv, I moved from Oregon and had it reconnected in Montana. After 2 months of arguing about my system finally a manager contacted me and gave me a new one. I purchase a Polk sound with the new installation through Dish. Paid Dish for the system. The Polk system now doesn't work (Remote) and Dish states I have to call another company. I have several time tries to call them, Try to go through 9 prompts and then they say, "Sorry. Closed." I paid Dish for the system and David a Dish rep said, "Nothing I can do. Call Polk." Sorry I paid Dish for the system!! You call. I paid you not POLK.
Reviewed Dec. 2, 2017
I canceled my DISH account after being a customer for several years, and closely followed their instructions for returning all equipment. Then I got a bill for nearly $250 for "unreturned equipment". I spent nearly an hour on the phone with one rep who said "you'll have to wait at least another 1-2 hours before I can get you an answer", so I hung up. Then called again and got another rep, told her what happened with the first call, and she immediately said "Oh, sorry, it looks like we did received the equipment" (I had proof via UPS tracking numbers). Then about 3 weeks later I get a bill that was the same amount as my former monthly subscription. Called to complain and the rep said, "Oh it's because you haven't returned your equipment." This is either a) horrible, incompetent customer service or b) fraud. Stay away from DISH.
Reviewed Dec. 2, 2017
I had a technician come out and install services for me today and once he was finished setting thing up I noticed that picture on my TV was fuzzy so I ask him why and he said that my TV??? are HD... And I said I know that what I ordered. Dish assured me it would be HD in all rooms and the technician explained that he installed old cable boxes that only supports 780 megapixels??? So I asked him to just cancel service and I'll go with another provider that provides better quality TV??? He told me it was too late and that I cannot cancel. I'm locked into the contract? Mind you I haven't even signed the contract and this was just installed... Dish told me I can pay an additional 150.00 on top of the 200.00 I had already given them to get a upgrade on the cable boxes... This was such a disappointment. I would never go with Dish Tv. Buyers beware.
Reviewed Dec. 1, 2017
I called the people at DISH TV looking to get a new service provider. I spoke at length with one of their representatives about the cost of the services I wanted. I was quoted $69.99. I repeatedly asked them about any additional fees. I was told there were no additional but would be $69.99 + tax for the first three months. Again I repeatedly asked if there were any additional fees and I was told no there are not.
When I received my first bill I was stunned to see that there is a $20 monthly fee for the appointment. Call them up and told him that I have been told there were no fees. They promised to listen to the recording and will get back to me. No one got back to me and when I called they said, "Oh we had listened to the recording and you were told of those fees."
When I asked to listen to the recording I was told I could have a copy when I got a subpoena. I said, "Don’t send me a copy. Let's just listen to it together on the phone." I was told we can’t do that. Then I said cancel the account and I was told there would be a $400 cancellation charge. I had similar experiences with ?Spectrum and I find that everyone in this industry seems to be lying through their teeth.
Reviewed Nov. 30, 2017
Dish Website promised a full year of HBO free, along with other offers. I confirmed this with their customer service rep, then signed up. Found the year was only 3 months and the offer had "expired" in October (I activated October 6). They said they would contact corporate to see if my HBO could be extended, but I hold little hope of this. Just another of many reported rip-offs.
Reviewed Nov. 28, 2017
I call DISH Network about 2 weeks ago about my bill after paying it because they disconnected my services. I showed them proof of receipt of payment where it was paid November 11th 2017 my services was turned back on. Then as of last night 11/27/2017 my services was turned off again. When I call them last night they told me that they did not get my October bill. I told them that I did pay my bill and that I just went through this a couple of days after I paid it. They went on to say that they did not receive my payment where it was paid. Then said that they took the money from my account then a couple days later my bank took the money back from them and charge them for it. My bank said they do not do that and that it was on DISH Network.
DISH Network begin to say again that my money was returned and which it was not. I have them called my bank several times about this matter. The bank again tells me that this is not on them that it is with DISH. I have been with you all for years now and I paid my bill every month. I have not had any problems with y'all until now. I am a loyal customer that is being treated unfairly.
I am very upset that you all have taking my money and have turned off my services and are repeatedly giving me the runaround about it. I am to the point to where I want to return my equipment and no longer have services with you. I work hard for my money to have it taken and to be treated this way. My two children could have used that money if I known it was going to be taken and my services be disconnected and I've been lied to over and over again.
When I have recordings to where I've recorded phone calls from DISH customer service telling me lies after lies I have a recording of my bank telling me that the money is not in my account and that they do not do a reversal of taking money back once a payment is being processed and taken. I would very much appreciate someone to call me on this matter and get this resolved as soon as possible. My number is **. In regards to this I will be calling corporate and the way I feel I will no longer refer anyone to you and I will also let them know how I was treated with DISH Network.
Reviewed Nov. 28, 2017
So my wife and I were in the process of moving from New Mexico to Nebraska, but hit a snag in selling our home for now. So we dropped DirecTV and went to DISH when we found out we had to stay put for the time being. Took the Tech 6+ hours to get everything done and get the hopper and joey to sink. Mind you this was almost 3 months ago. Took me 8+ calls to tech to get someone out to look at the hopper, it got replaced fine. Works great now. Now I'm not stupid when it comes to what a receiver is and mind you this is an ongoing problem from day 1, the joey on at night, hopper off at night because I am a service connected disabled Vet and need the background noise to sleep. So the joey is freezing up on live TV and Netflix and they are telling me it is a software issue and they are working to fix it.
This has been the case now for 3 months. I tell them if this is the case why is it this does not happen with the hopper yet only the joey? Their reply is the joey has its own software, ok I buy that because it is a receiver yet it gets all of its information through the hopper, so 3 months now same problem and now when I try to watch Netflix on the joey I get error messages saying my network is not hooked up yet. I know it is and I have a strong signal. So I call tech again and they tell me there is a problem with an update Netflix did which is causing this error, yet I have no issues with the hopper watching Netflix only the joey. Why is it people don't get it I ask myself, this joey is bad, it took the original tech 6 hours to get it to synch with the bad hopper it was off for 5 days still no fix and to think I came back to DISH after 14+ years. I'm finding this might have been a big mistake.
Reviewed Nov. 23, 2017
It is Thanksgiving, and I am not able to watch the Dallas Cowboys game because Dish Network has refused to realistically negotiate with CBS. While it is accurate that CBS can decide to pull programming from a provider, Dish Network is using the tactic to attempt to strong arm CBS into a poor position. I dislike that my family tradition was interrupted. I now HATE DISH NETWORK.
Reviewed Nov. 22, 2017
Initially when I started their services they overcharged me over $300 from what was originally in writing and I filed a complaint with the BBB which did resolve it after multiple phone calls and weeks of stressful communication with people who did not seem to know what they were doing. Now at termination because I moved out of their service area I was told to pay $72 and return the equipment and everything would be zeroed out because it was a bundle and the Internet service was not offered in my new residential area. After multiple phone calls after getting a bill for 461$ And trying to explain to the loyalty customer rep she would not hear that I had already been told the bill would be 0 x 2 different people and insisted that I pay $360 for cancellation fee of Dish Network which is available in the area which is the opposite of what I was told.
Again had to file with BBB to try to resolve this issue because they have now turned me into the collection agency. And my credit rating is 816 FICO score so needless to say I pay my bills on time. They have been the most unprofessional incompetent company I have ever dealt with and apparently incapable of emailing you a Summary of the case numbers and or conversation that has taken place so every time you call you have to start over. If I could write them less than a zero I would. Also the Dish Network service went out every time the wind blew or we had a storm.
Reviewed Nov. 21, 2017
Dear DISH customers, what sorry service they have, I just cancelled my account and told them to take autopay off, was told that the early termination fees of 200.00 and 24.00 to return two receivers would be automatically taken off my debit card, told customer service not to debit my card at least 3 times, stated I consented, was just laid off my job and have no money coming in, but yet they debited my checking account 250.66, I received an email stating would debit on 11/24/17, but came off on 11/20/17, have gotten all sorts of runaround and different stories, filed fraud charges with bank, spoke to legal and stated they would not reverse, filing complaint with FCC and will sue!!! BUYER BEWARE.
Reviewed Nov. 21, 2017
I have been using DISH for international channels - but I am watching more advertisement than real programs, it is really frustrating after paying this much of money. I suggest not to use this and find something better - in which we can enjoy real programs.
Reviewed Nov. 20, 2017
We have been a customer of DISH Network for 9 years. We pay a monthly equipment charge with the understanding that is the equipment has any issues, they will take care of it. We have been told that a $99 service call fee, shipping charges for returned equipment, will be assessed to our account. This is after we have been dealing with their Technical Dept for over two months trying to figure out what an error message is that stops our service from working. Terrible customer service!
Reviewed Nov. 20, 2017
So my experience with DISH was OK during the time I had them. I never like dealing with these companies but hey if you want good TV what's the choices. So I am with them for the 2 year contract and at the end of the contract decided to go with cable since I already have phone and internet with Time Warner, Cable saved me 50.00 a month and no contract. These slugs now want money to return their equipment. First they hassle me once I tell them I want to terminate the service and now they charge me a fee to return their equipment. Folks don't give them your business. These people are low life scum.
Reviewed Nov. 20, 2017
I've been a Dish TV/Dish Net customer for a little over a month now and the first couple of weeks my internet worked perfectly. I've had to call numerous times over the last 2 weeks due to Dish Net connectivity issues which they told me to disconnect the power cable and reset the system. Dish has replaced my modem and I continued to have issues. After calling for the 5th time they agreed to send out a technician and the best they could do was send out a tech a week later! I then asked if this was a continued problem and there was no solution if my contract would be null and void, to which their response is I'm contracted for 24 months. I asked to speak to a manager twice on the last phone call and was ignored. DO NOT CHOOSE DISH TV. You will potentially have to pay for crappy service and even worse... SUBOPTIMAL CUSTOMER SERVICE. Hindsight is always 20/20.
I've been a Dish TV/Dishnet customer for a little over a month now and the first couple of weeks my internet worked perfectly. I've had to call numerous times over the last 2 weeks due to Dishnet connectivity issues which they told me to disconnect the power cable and reset the system. Dish has replaced my modem and I continued to have issues. After calling for the 5th time they agreed to send out a technician and the best they could do was send out a tech a week later! I then asked if this was a continued problem and there was no solution if my contract would be null and void, to which their response is I'm contracted for 24 months. I asked to speak to a manager twice on the last phone call and was ignored. DO NOT CHOOSE DISH TV. You will potentially have to pay for crappy service and even worse... SUBOPTIMAL CUSTOMER SERVICE. Hindsight is always 20/20.
Reviewed Nov. 13, 2017
After more than a decade of being a Dish customer - I had to disconnect due to moving to a new location with another provider. Not only was it an extended hassle to disconnect, but they disconnected my service a week before I requested. With everyone cutting the cord, it's so sad that loyal customers are treated so poorly.
Reviewed Nov. 11, 2017
When sales person tried to get your info and promised you all the good, at the end you declined the deals they should have no business to check credit report? Not on my case, I refused since the very beginning to go beyond few questions that I needed but sales person ignored my requested just kept trying instead. I found out later on that my credit report was inquired! My question was why? This is unacceptable practice, poor management, I will never again deal with such scams!
Reviewed Nov. 10, 2017
Another worker told me it would only be $139.00 dollars and said to call when I decided to change things.
Well the next day calls started from them. No one there seems to know what the other workers have set up to work things out. After the calls started I decided to send their equipment back and pay the $139. Even though I feel I shouldn't have to pay that either. I had internet through them also and that was a nightmare also. It would take over 3 hours on the phone or more sometimes getting countless transfers to different departments just to pay the bill. My time is very valuable to me and they could have cared less. After I get all this taken care of I will never ever use their services. There is a lot more to the story that I will tell about later on how I was talked into putting service into my name from my Girlfriend's name. No good deed went unpunished with the whole ordeal.
Reviewed Nov. 9, 2017
My daughter called DISH network to sign up for their service. They told her they couldn't do it unless she had a credit or debit card. I okayed them to use my debit card, and was assured several times, that my card would not be used, just needed to be on file. My daughter missed a couple of payments on her account. It was discontinued, and bills were sent to her PO Box in my name, which were probably returned. They called her home phone number looking for me. After six or seven years of her paying the bill, with a card, they all of a sudden decided that I was responsible for the bill. I contacted the State Attorney General's office for Minnesota and filed a complaint, since they had turned me over to 2 different collection agencies. The collection agencies dropped the collection process, but not before the collection went on my credit report.
There has been no resolution with DISH network at this time, since they insist I owe the bill. The service was set up in Oklee, MN, with my daughter's phone number, po box and other information on the billing, until it came time to collect, then my name, with my daughter's po box and other information, became the billing and collection.
I am disabled, have tried numerous times to get them to contact my daughter at her home and speak to her or her husband and to have them send out a box to get their equipment back, to no avail. I get the nasty, "this will remain on her credit report until she pays the bill in full." I can't tell you how many times the collection agencies tried to call me, before 9 am most of the time and after 9 pm. Thanks to the harassment by the collection agencies and DISH's refusal to take it up with my daughter, my depression has become a concern to me.
My recommendation: Do not use this company at all. Their customer service reps will lie through their teeth to get you to sign up. You may give them information and be promised and told several times, it will never be used and will be on file only, and you will end up with a hell of a bill, no resolution to the problem and even with them getting contacted by the State Attorney General's office, they dig their heels in and say you are wrong and responsible for the bill. They do not go back and check who paid the bill for six or seven years before shutting off the service. They go by what they have, because there is no leg work or research to do that way.
Reviewed Nov. 7, 2017
My ex husband had account with Dish and he had it turn off and I had let him use my debit card to pay his bill awhile back. Just a few days ago I go to bank to withdraw money off my card and they tell me Dish network took 248.00 off my card without my knowledge to pay a bill he owe. By all mean that theft. Stealing money from someone else is just not right. I don't even have hope account with Dish and I see why they are a ripoff. Hope everyone read this. DISH NETWORK IS A RIPOFF.
Reviewed Nov. 6, 2017
This service loses signals when it rains or snows or the tree is dew laden. When football and basketball are at their peak DISH loses signal for 30 minutes to 2 hours. Not able to watch the games or programs you want when the weather outside is bad is a big ripoff. Avoid signing Dish Network contracts because they will put your neck in a noose and only tighten it if you squawk. NOTE: IF you cancel because the signal is not reliable they still charge you 20 bucks per month for the remaining months as a separation RANSOM for them to go away!
Reviewed Nov. 5, 2017
Just so everyone knows, order you ppv movies online or with a representative if you have certificates. THEY DO NOT LET YOU KNOW THIS VERY CLEARLY. I am now paying 7$ for a movie I only ordered because I had these free certificates, well I ordered on the tv... So now I'm stuck paying for this movie. They said they will not cancel my order, will not refund me, will not do anything to fix this problem. I'm very disappointed in their poor customer service. And want everyone to know how to order these ppv certificates properly.
Reviewed Nov. 3, 2017
They lied about their products. You do not get internet, only Dish TV. They take your debit card number, bill you for something you didn't get. I put a stop on my bank. They lied. I wanted internet. I took a screenshot of the living they are delivering. Shame on you. You do not deserve to be in business.
Reviewed Nov. 3, 2017
My first three weeks of having DISH I continuously had issues with it. I spent roughly 9 hours of my personal time on the phone with their customer support and finally they sent out a rep to look at my system. He stated the boxes weren’t set up properly and reinstalled them. I had no issues for a few months and then I got a bill for $113 instead of my normal $69.99. I called to see what the issue was and DISH stated that I didn’t call to cancel HBO, STARZ, Showtime, and Cinemax after my free trial, even though when I initially signed up for DISH, I told the representative that I didn’t watch or want any of those channels in my package.
Reviewed Nov. 3, 2017
I've had the service over 4 years - signed up under a contract for 24 months at 29.99/mo for 120 channels. My bill has more than doubled since, to $77/mo, while the actual content has diminished; we've lost channels including both network and local programming... This on top of the fact that we've NEVER had anything like a real 120 channels of content - my "channels" include the DISH Preview Channel, roughly 25 HD TV duplicate channels, about 15 home shopping and infomercial channels, and dozens of channels which stream different playlists of music (ie. 80s, 90s, classic rock, classical, jazz, etc) but don't have ANY video programming. In total there are less than 24 channels that I actually watch.
Reviewed Nov. 3, 2017
My boyfriend decided to go with DISH Network after he received a phone call from them with a deal. He gave all his information and then they needed $25 Deposit. So I told him he could use my debit card. I got a text about a $250 purchase on my card while on the phone with them. I asked her about it and she said no it’s $25. I said I have an alarm on my account. She hung up and they wouldn’t answer the phone. Now my credit report shows me owing them money??? This is insane.
Reviewed Nov. 1, 2017
I signed up for DISH and was promised a free hopper we didn't get. First of all they would not even sign me up until I gave them a credit card number. I was told nothing would ever be changed to my card unless we cancel service and don't turn in the equipment. As soon as I got off the phone I checked my online account and was already charged 49.99. I was promised free installation and a free hopper. They also set up to where they was going to charge my credit card each month and I didn't even talk to the person about that when I signed up. I feel like DISH is misleading and tells people lies. Don't ever give them a credit card number. They will take your money. If anybody signed up for DISH and they tell you it's free installation that's a lie. They take the money from your card before you get off the phone. I'm going to contact the Better Business Bureau because they should not keep doing people this way.
Reviewed Nov. 1, 2017
They claim to gave the best customer service, but with 2 stars, their competitor must have only one. The incident took only 3 phone calls to resolve, so I should consider myself "serviced as the farmer has his heifers serviced". Due to my fault, and high stress level, I did not see the interruption notice until almost too late. Therefore I called on Friday to indicate that I was sending them the full balance $89.00 electronically via my bank, but the funds would not be withdrawn until Monday, at the earliest. I informed the guy that all would be paid, and requested that on that basis he waive the disconnect for two days until the funds came. All he did was argue with me and insist that I pay an additional $10.00 for an extension that I did not want nor did I want to pay for since I am in the process of cord cutting.
Monday comes, and I have nothing excepting channel 101 and perhaps weather. Therefore, I had to call again. Finally the young woman accepts that I am paying in full, and gives me an extension without charging me extra. Unfortunately, she neglected to state that I would get a confirmation email that I was charged the extra $10.00, but I should ignore it. Tuesday, I get the email, and I had to wait for a while to get through to a human who confirmed what the young woman stated. In all, I spent an hour on the phone with DISH trying to get a simple problem resolved. No wonder why so many of us screwed customers are cutting the cord!
Reviewed Oct. 31, 2017
Dish has been great for my husband and I for almost 18 years. Their customer service has been wonderful and Dish has tried to fix every problem that we have encountered. True if the weather is bad or if you have a lot of trees the reception is bad and you lose the signal, but this is not the fault of Dish. The cost of Dish is far better than most cable companies. I normally do not give positive reviews but in this case I would give Dish a five star.
Reviewed Oct. 31, 2017
I referred my sister to DISH when it was time to get my echo dot. I was told Dish would credit my account and I would have to go purchase an echo dot. I called several time to resolve this but each time I was told something different. Refer a friend is FALSE ADVERTISEMENT. I have been with Dish Network over 10 years and to be disrespect and lied to Dish could not give me reason why they would not give me echo dot.
Reviewed Oct. 30, 2017
Stay away from DISH tv or you will be sorry. They have people from other countries take your order and tell you that you will get channels you ask for. Then when they come out and set it up it all diffrent and they dont let you out of your 2 year contract which I have no intention of paying. So stay away if you dont want aggravation like I got. Go with DirecTV, they gave me what I asked for.
Reviewed Oct. 27, 2017
I am a new customer for about a month and a half. The Hopper 3 Television guide software is not working. The guide goes forward to highlight TV programs for two days, but the guide is supposed to go up to seven days. The Dish technicians have exchanged 3 new Hopper 3's and all are defective. I spent eight to ten hours on the phone with Dish and they can't resolve the issue.
Today, I was told to "be patient", even though the issue has occurred when I became a new customer. Initially, the Dish sales rep that came to my home, told me that I could get ME TV and I told him if that is true, I would sign up for the service. Consequently, what he told me was not true. I found out after the equipment was installed. In addition, I was to sign a contract. When I receive the contract in e-mail, the sales rep initialed his name on the blank where I should sign. I told the Office of the President that that action by the sales rep is illegal. This sales rep took my credit information and my social security number. Dish did not seem to be disturbed about this sales rep falsifying and giving me false information. This experience is very stressful and frustrating. I have been "shafted" by this company and I hope that an attorney can take contact me about these issues.
Reviewed Oct. 26, 2017
DISH's deal seemed too good to be true -- and it was. Because I relocated out of the area, I had to cancel my contract with DISH. Per DISH's direction, I mailed back the one piece of equipment that they requested and agreed to pay the early termination fee over a 12-month period. Fourteen months later, DISH billed me for $298, claiming I hadn't returned all of the equipment. Despite multiple call with DISH, they still insisted that I pay the $298 for the equipment -- even though they had told me I did not need to return it and I had moved from the house in which the equipment was located. Do not use DISH. They apparently make their money through fraudulent charge. I paid the earlier termination fee over a 12-mo, mailed back the equipment that I requested.
Reviewed Oct. 25, 2017
I have Frontier for internet/phone. Despite their partnership, and how DISH advertises its bundling with this provider, they refused to allow it. Apparently it is only "allowed" for certain accounts. The man at the DISH corporate office (have fun trying to find that info) told me that they don't have to disclose everything to customers, and that they are a privately owned company. Be careful... I wouldn't trust this Company for anything.
Reviewed Oct. 24, 2017
DISH Network is the same as the others - get you in on a great deal then when it's over up goes the price. Their package selection is no better than the others. Way too many channels that I don't even watch. Wish they would let the customer put their own package together.
Reviewed Oct. 24, 2017
Price keeps going up and up. I am ready to cut the cord and purchase a Roku. I also think I should get a discount when they are fighting with TV stations and so those stations that I am paying for are unavailable.
Reviewed Oct. 23, 2017
We had Dish Network 4 less than 6 months then all of a sudden we couldn't get internet service. They said it was my router. So I went out and spent over $200 on a high quality router. Still did not work, so they asked me if they come out. My wife stayed home from work all day. Their employees was in our home for over 8 hours. Equally on all brand new equipment and then said the problem is at there end. We call them again two days later, ask him see if they had it fixed. They said they needed to send someone out again which means my wife would have to stay home again (I told him no not unless they're willing to pay for my new router and my wife's time and they refuse). I told them they could not provide me with service as they promised. It has been a month of inconvenience. I sent their equipment back. They still kept billing me even though they had their equipment.
They couldn't provide me with Service as they promised. Wouldn't pay for the Lost Time so my wife being home. I run a business for 35 years. If I cannot provide the service to my customers don't get challenge. Dish Network violated their contract by not providing a service. This was over three years ago. They took it off my credit report and then put it right back on again this year as though it just happened. Not only are they dishonest but they are committing fraud by implying that this situation happened this year. I Sent a letter the first time it happen. Their own employees told me they wouldn't pay either.. All somebody would have to do is read the telephone report from the original. How do we get companies like this to act correctly?
Reviewed Oct. 23, 2017
I had Dish for 12 hours. When I realized that the satellite was put up front and was taking the view, I asked the employee to remove the Dish. We looked at alternatives. There were none, unless I cut 2 trees. I called Dish to explain and they told me to return all equipment. They did not send me the labels so it took a while. I had to harass them to get labels to return equipment. I thought I was done and was assured at least twice that I had nothing to pay.
3 months later I got a bill saying that I had 1 month of Dish. I called. They said they would cancel. They did not and now my credit is ruined. Bought a home later that year to learn that Dish had put a flag on my credit. I have been dealing with that for almost 2 years. Not sure if I have to hire an attorney or go to small claim. I see on the net that there are many cases like mine. I had excellent credit. I have dealt with 3 collection agencies and now my 4th since they see each other out. Every time I think I have gotten the solution. My case is sent to another collection. Dish is desperate and a big corporation who is dysfunctional, meanwhile they ruin people's credit. Not sure how far I will go with them, but they need to pay.
Reviewed Oct. 23, 2017
Due to weather conditions, it will affect the satellite and with cable it does not. If there was a way to do some adjustment for cost, it would benefit those of us using cable to have a way to make the satellite usage more beneficial than cable with no weather condition issues.
Reviewed Oct. 22, 2017
Called Dish to upgrade to Hopper, was told that all current services plus additional services came with renewed 2 year contract. Tech installed new equipment and later that evening discovered that the VOD (video on demand) would not work without internet. She insisted that we had to have had internet with old system in order to work... I have had old system since 2002 (15 years) and l also live in the country where we don't have unlimited internet and very limited plan with Verizon, one movie would have sucked up all my data. I told her to just bring back my old system and I would live with that.
They are now charging me to bring back old system and making me add the 2 year contract... I told her I did not want an additional 2 years, I was not upgrading. She said that I had already agreed and could not change without paying $20.00 mo. X 24 months to get out of it. So I had upgraded system for 3 hours and nobody told me that the internet was mandatory for many of the upgrades. I am not sure who to turn to over this dispute but once I figure it out I will NEVER use Dish and will tell everyone I know how shabby they are in their contract deals. Buyer beware!
Reviewed Oct. 22, 2017
I have been a loyal DISH customer for more than 10 years. The service and prices are great. Online and phone customer service is helpful. It is easy to change programming online. Reception is great too!
Reviewed Oct. 21, 2017
Dish Network has impeccable customer service. Calls are answered in a minute or less and they always want to help us. We are with Dish since 2008 and we moved once, they took care of it perfectly. Once we had a difficult, intermittent technical issue and they didn't give up until it was solved.
Reviewed Oct. 20, 2017
For anyone looking to get DISH TV service... be forewarned... my 83 yr old father listened to their sales pitch and agreed to try DISH service. Had service 10 days and called to cancel because he “hated” their service only to find out he owes $480 to cancel. I called customer service and was passed on to a supervisor & then president’s office only to be told the same party line 3 times, apparently there is no trial period or ability to cancel after ten days even if the service is beyond awful. As far as I’m concerned DISH is preying on consumers not aware of their policy and are out to rip off the public. If you choose to do business with DISH ask me for details. If they’ll rip off an 83 yr old man, they’ll rip you off too!!! Yes I’m contacting the Better Business Bureau tomorrow.
Reviewed Oct. 20, 2017
I'm paying a lot of money for practically nothing and so many channels I don't use! They've taken away good movie channels and charged more. Also an extra box had to be replaced and they're charging us twice as much for that as before. In other words we're getting a bad deal and we feel like captive audiences.
Reviewed Oct. 19, 2017
We do like DISH TV, but feel it is way too expensive for retired citizens. We live in Upstate NY and have weather conditions and it seems like the dish is always going out. I called to have our due date changed due to timing of our Social Security deposits and was told it would cost to change our current DUE DATE to a different date that would accommodate our direct deposits.
Reviewed Oct. 18, 2017
I think it is ridiculous that I have to package up all of my equipment and ship it off instead of them sending out a tech. I am moving, I have enough packing to do. I need to be on payroll with packing up their boxes. I was with them for 6 years and have paid for this equipment probably 5 times over. And they threaten to charge if you don't pack up their stuff and send it in. TV service wasn't horrible; internet was awful though. I got Xfinity and am happy with them.
Reviewed Oct. 18, 2017
My online account was hacked and over $975 of charges were incurred for channels and movies I did not order. The bill was over 12 times my monthly fee and no one had any brains to think that there may be a problem!!! It took many phone calls and wasted time to fix - had to talk to the "president's office". DISH is a worthless company peddling smut!!! Do not use. Do not waste your time or money and every time a leaf falls off a tree or a 1 rain drop falls you lose service. Crap crap crap!!! Wish I could rate this negative 1,000 stars!!!
Reviewed Oct. 18, 2017
Don't get many channels and the cost has gone up so much. I don't even have any movie channels on my package and I pay over $80.00 a month! I'm not a satisfied customer.
Reviewed Oct. 17, 2017
Dish service has gone up considerably which is extremely disappointing! We are satisfied with their customer service and service in general! However, we have been Dish customers for many years so I feel the cost should be kept reasonable &/or discounted for their loyal customers! Thank you!
Reviewed Oct. 17, 2017
My husband and I have a Dish for several years. We went to cancel it and Dish said that they would put it on a promise for 9 months. When I realized that 9 months had been up I called and ask for a packing box to send equipment back. Then I receive my bill that had been bundled with another company. They charged me like 200.00 dollars. When I called Dish to try and get this correct they refused to work with me saying that there was nothing they could do. I will never recommend this company to anyone.
Reviewed Oct. 17, 2017
Service is good, channel lineup is good. But I hate paying for all the channels I don't watch - mostly college sports. Would like to see that as a separate package.
Reviewed Oct. 17, 2017
I lose my signal too often and I pay way too much for what I get. They nickel & dime you to death! Also, when they say you get X # of channels, be prepared, many of those are funky shopping channels that you've never heard of - I'm not talking about QVC or HSN.
Reviewed Oct. 17, 2017
The basic DISH connection is very proper & very cheap when including their monthly charges. Their costs have initially attracted me the most, including many DIVERSIFIED channels & fully inexpensive to operate. I'll emphasize that once or twice per year I'm receiving minor Dish/satellite connection for not working properly, but that only included few minutes or hours while clearly working fine. I also know that our higher restrictions should also be included against our very expensive & fully corruptive COMCAST or VERIZON!!!
Reviewed Oct. 17, 2017
Former Cox subscribers, made the switch a little over a year ago. Much, much larger movie menu and we'll never go back. Still wish DISH Network would offer MAVTV. The weather blackouts are a non-issue.
Reviewed Oct. 16, 2017
The service that I have gotten from DISH Network is really good for its value and is a lot better than my previous service that I had at my previous house.
Reviewed Oct. 16, 2017
For the most part no complaints... however too many info commercials take up a lot of programming... and many shows are repeated 2 or 3 times in a row e.g. Mon, Tues and Wed.
Reviewed Oct. 16, 2017
This company is, at its core, dishonest. They will promise you all manner of things and then do whatever they can to weasel out of their promises. One of the worst things that you can do is to allow them to charge your checking account or credit card on a monthly basis. They will slowly increase your fees and charges until you are paying far more than you think for the service. So if you do not check on them every month you will one day find out that you have been paying far more than you think for the service you are getting. I was a DISH customer for nearly 20 years so I know whereof I speak.
Reviewed Oct. 16, 2017
We haven't had a lot of problems but when we have to call customer service it takes forever to get a real person. And then often times they switch you to others. Plus, getting sick of Say Yes to the Dress!! We pay a lot of money a month ($165) for seeing the same things over and over. Thinking about changing to a less expensive package. Too many sports channels also.
Reviewed Oct. 16, 2017
The service is better than the other companies I was with and the price is cheaper than most, I have recommended to friends. Get free channels each month.
Reviewed Oct. 15, 2017
Even opting out of the larger packages for a small one with options, the small package inundates you with a multitude of shopping and religious channels.
Reviewed Oct. 15, 2017
I'm satisfied with my service but would like more channel control, there are too many channels that I never even turn to. I also think the price could be better.
Reviewed Oct. 15, 2017
DISH Network has too many shopping channels and also goes out during heavy rain. There are some channels they do not carry such as MeTV, full time Cozi TV, This Channel and subchannels of network and local stations. But the good: 1080I picture and customizable sound.
Reviewed Oct. 15, 2017
Poor service, went one month without service due to problems they could not figure out, never received compensation for the loss. Customer service is very frustrating and not helpful. I don't believe they are able to think and respond beyond what is written on their troubleshooting scripts. Poor or no reception when skies are overcast or a bit stormy. Plus the technician that adjusted the equipment on garage roof, caused serious damage by pushing the excess cable in between the roof lines, didn't realize until we found water damage inside the garage/wall and outside ice dams which accumulated down the cable to the foundation of the house caused more water damage to the base of the house.
Reviewed Oct. 14, 2017
I would not use Dish Network as a TV provider. They are nothing but a bunch of rip off people. They asked for three pieces of information then read the information then they tell you after. I have already told them that there is no money in the account yet so they pull $0.75 a dollar another dollar and then I get charged $96 in bounced fees after I told the guy not to pull any money then they tell me when I call back to try to make them correct it that it's not their problem it's mine and I have to deal with it. This is wrong and I will make sure I tell everybody not to use Dish because all they are a bunch of rip off people.
Reviewed Oct. 14, 2017
Well, to start with, no matter who it is, the programming is awful! People in Hollywood are not as wonderful as they think they are. The best programs are the animal programs on Nat Geo Wild and Animal Planet. But same shows over and over and repeat program the next day. They have way too much control at way too high a price! So overpriced for what you get and paying for equipment rental that never stops goes up all the time and you could buy it and be done with it, If I could get the tv stations to put up larger antennas as we only live out 25 miles from the city we could get rid of these people all together. The worst thing is when it rains the dish goes off and if the wind blows it goes off again.
Reviewed Oct. 14, 2017
I have been a Dish customer for more than 30 years and have seen all the changes. Some of the changes are great and some are not. The cost is very expensive as I also have my internet with them. Both are all I have for the best service in the "country". They are very reliable if the weather is good but can be a pain when it isn't. All in all, for folks like us who live way out in the country, they are great!
Reviewed Oct. 14, 2017
Customer service very helpful when I call for help. Even though people give bad ratings I don't have any problem with customer service or with reception on the DISH.
Reviewed Oct. 14, 2017
DISH is all we can get and its cost was too much. They cram all these channels at us that are useless. For service you can't understand them on the phone.
Reviewed Oct. 14, 2017
Everything is great until you have issues with the DVR. Then, they only want to "reset" it causing you to lose any recorded programs you had and/or already set up. That is their answer for everything. Reset the DVR and any issue you have will be remedied. Just frustration! We have had the same DVR issues since the first week it was installed, the DVR has been "RESET" too many times to even count, and NOTHING has been fixed. Just lost recordings and DVR settings we previously had. :(
Reviewed Oct. 13, 2017
We have had Satellite TV for a long time now. I don`t know what life would be like without it. I look forward to watching every day. I have a few favorite channels that I watch weekly although look through the channel guide every day. My favorites are crime and nature shows.
Reviewed Oct. 13, 2017
DISH Network did not tell me the truth when we talked to them about what we wanted, I was told my internet. Would let us watch Netflix, we can watch one movie a month only. They won't fix this. We want out of our contract.
Reviewed Oct. 13, 2017
DISH used to be great with good customer service but both have changed dramatically. Ongoing issues with programming; shows set to record don't, others we skip record instead. Guide will say one program but something different actually records. Whenever we call, DISH 'blames' our dvr, even though they just gave us a new, upgraded dvr at a higher monthly fee and it is obviously an internal programming issue not a dvr issue. Except that I do not want to get into a contract anywhere, I would leave DISH in an instant as they refuse to take responsibility for their issues.
Reviewed Oct. 13, 2017
Costs and duplication of shopping channels. HD DVR are great! But I just decided to cut the cord and go with OTR Antennae and use a DVR to record local programming.

Reviewed Oct. 13, 2017
Whenever it rains, gets cloudy or too sunny the dish takes a break and service is interrupted for at least an hour or until the weather clears up. If you're watching something good you can forget it.
Reviewed Oct. 12, 2017
Pay to have your satellite adjusted every few months. It would be worth it. If you're a do-it-yourselfer you'd save a lot of money. Otherwise you gain a lot of "snow" or drop a lot of channels. Cost keeps going up and options keep going down, but if you're really savvy and aren't afraid to lose service for a few weeks, you may be able to negotiate for a better deal, but believe me, it won't last long. Of course, you lose service every time it rains hard, a storm moves by, it snow hard, it's really cloudy... need I go on. And getting changes and updates... you have the be the account owner, so if the account holder is too lazy to get things fixed... too bad for you. But it could be worse... you could have service through Verizon!
Reviewed Oct. 12, 2017
We are bundled with Windstream. Not a good idea. No one wants to take repair calls and ee frequently have service down, bad weather and such.
Reviewed Oct. 12, 2017
DISH Network's packages don't meet our needs. The service is expensive for what you get and there are a lot of channels that we never watch. I have looked into other providers but can't get one with reliable service in our area or I'd switch.
Reviewed Oct. 12, 2017
I don't understand why satellite companies can't just let customers subscribe to the channels they watch. Or at least, include the more popular channels in the lower priced packages. I HATE paying over $100 a month just to watch a few channels on tv. I do not subscribe to the premium movie channels and it still cost me over $100 a month.
Reviewed Oct. 12, 2017
This is not the company I wanted, but Charter would not run the cable up my driveway. I am happy with Dish Network but don't like the extra charge for the joey. And it is just too expensive.
Reviewed Oct. 11, 2017
Been with Dish for over 2 years. Box decided to go out one day and we called them up. They said they would send us one ASAP. Asked to be credited for those days without service and they sent one overnight. The new one froze during install. Called again. Said it was our fault! Would take 3 weeks for a serviceman to come to our house. We canceled. They were rude to us. Signed 2-year contract for a lower amount and after 1 year our bill doubled. Every time it rained, we would lose signal. We tried at one point to add Internet and they gave us the runaround and said they would call back in a few days and they never did. Now I'm waiting to see what kind of bills and crap they are going to charge us. Our contract was over months ago. They give new customers good deal then you sign contract for 2 years and and after a year jack your bill way up and don't care about customer loyalty at All! Worst service Ever!
Reviewed Oct. 11, 2017
I moved in December 2016 to an apartment complex and they don't accept antennas of any kind. So I called and they made me buy the "sling" which didn't work! I gave up and put it on hold for a while since they didn't give any solutions whatsoever. I moved last September, called, and got my service working and FREE! Well I just found out that I gotta move again and I said no biggie since the ** ad that supposedly the moving was free.
For my surprise there is a charge of $100 dollars since I haven't been in this address for more than 12 months. The great customer representatives decided to help me out giving me a "discount" because how they say "It is totally up to us and we want to help you all." It sounded fishy for me and called for second time and I got the offer to cut off the cost $30.00 dollars off!!! How awesome is that? When the first one offered the half! I am about to call for third time to see if I get just $30 dollars. LOL! My recommendation don't get DISH!!! It's a trap, horrible service and totally incompetent for solutions!
Reviewed Oct. 11, 2017
First there are too many commercials, no matter what channel. And at least the DISH offers a lower priced package, 35.00. In the past they would work with you, the others won't and that why I am with DISH.
Reviewed Oct. 11, 2017
I have had excellent service from Dish Network. With exception of my bill going up, I've had no problems with them. When I call, I've always had considerate and professional help. So far, so good!
Reviewed Oct. 11, 2017
Dish continues on the road to less and less value at higher and higher prices. At this point, I am reviewing other options - I have been a loyal Dish customer for 10+ years. Programming has gone downhill very fast over the past two years and it is at the point now where I literally cannot find a new program to watch - all of their channels basically re-run all old TV programming with the few exceptions of occasional new programming on the premium channels.
Updated review: Dec. 30, 2017
DISH resolved the issue and they waived the early termination fee. I’m very satisfied with the resolution.
Original Review: Oct. 10, 2017
I originally agreed to a 2-year contract with DISH Satellite TV service. I ordered a Joey extender several months ago to be able to view satellite TV in one of the bedrooms at my home. However, after the tech installed the Joey extender it never worked correctly. It disconnected constantly & displayed an error 404 message. I called customer service several times & they were never able to resolve the error message, so I canceled the Joey extender service & returned the Joey equipment back to Dish. Now I'm being told since I ordered extra equipment my service contract was extended. However, the Joey equipment was returned & extra service was canceled due to the service not working correctly.
I have already satisfied the original two-year commitment. I don't think it was fair to extend my contract for a service that never worked. Since the Joey Service never worked correctly and was returned this should have voided the agreement. Yet DISH is insisting I have to pay them an early termination fee of almost 300 dollars for Joey service & equipment that was canceled.
Reviewed Oct. 10, 2017
I have tried other companies and came back to Dish, I have never had any problems, has great customer service I have no complaints. Go Dish go.
Reviewed Oct. 10, 2017
| up for 2 yrs. After about 4 months started missing local channels and new channels. Had maintainability plan and called & begged them to come out and fix it. Would not service networks. Canceled account. Cost me 295.00. Real CROOKED. LIMITED INCOME and CHARGED to my CARD. NASTY PEOPLE, DON'T CARE ABOUT REPUTATION. Ripping off old people.
Reviewed Oct. 10, 2017
Dish changed their software and the lag time from screen to screen is horrible. The system is very hard to maneuver in. Not very happy.
Reviewed Oct. 10, 2017
I had no idea that a dish antenna was so weather sensitive. If we got anything more than a drizzle the water running over the dish prevented decent reception. And snow was even worse. As soon as an inch or more snow accumulated on the dish reception was nonexistent. We took turns bundling up and going out to brush the dish off. And they didn't install it in a very accessible spot either. Never again!
Reviewed Oct. 10, 2017
The cost is way too high and they make excuses for increases and blame other local network. Their customer service is lacking in what they can do over the phone. The signal is won't stay and I lose it about 50 times per day.
Reviewed Oct. 10, 2017
We have been so happy with the Dish. Not with Comcast. Tech support is so much better; and NOT OUTSOURCED!!! You can understand their tech support and they are sooo much better trained.
Reviewed Oct. 9, 2017
They have on demand feature and have the seasons of a series that's on TV let's. They are listed but never have The Season's episodes there. It drives me crazy. Comcast always has everything listed with all the season so you can go back to the very first time it started. Dish Network should do the same. If they claim to have on demand feature and put up the icon for the episode but don't even have all of the episode what's the point of an on demand. Even the current season that they're in they don't even have all of the episodes. They're usually missing like the first three.
Reviewed Oct. 9, 2017
It seems that the bill keeps creeping up every couple of months for the same service. With the 250 channels that are available to view, one would think there would always be something worth watching... Every month I wonder why I keep paying the bill when there is only about 1 maybe 2 months of the year that I manage to find program that catches my interest when I turn on the set.
Reviewed Oct. 9, 2017
I had Dish for a year and a half. I loved it. They always had specials on paid channels. Recently I had to change jobs, I called and spoke to several different customer service representatives letting them know and that my payments would be late and not in full. I was assured that, that was okay and nothing be would go wrong with my service. Then I start getting emails saying I was going to be disconnected so I call, and get told that they weren't going to work with me with my bill. I was given a deadline to make a payment and I made one, but instead of extending my cutoff, they shortened it. So I'm no longer with Dish.
Reviewed Oct. 9, 2017
We like Dish Network, but it's just ok. We pay way too much for 250 plus channels because the channels we like ONLY come in that package. Our dish loses signal very easily due to even just clouds. We live in the country where we have no access to high speed internet or reliable cell signal so Dish is about the best in that situation. We've had DirecTV, and switched because the customer service was much better with Dish.
Reviewed Oct. 9, 2017
I've been a customer of Dish for a lot of years and they just keep getting better. They are reliable, have great service and have many good channel choices. Love being able to record so many channels with their dvr/Hopper.
Reviewed Oct. 9, 2017
DISH Network has been good to work with over the years. However if you have a problem they instantly want you to pay for a technician to come out. But as for weather related disruption of the signal, we have never had that problem.
Reviewed Oct. 8, 2017
Every month I had to call to find out why this or that charge was on my bill when I should of been on 2-yr contact at the same monthly amount. Not worth the frustration.
Reviewed Oct. 8, 2017
Dish has responded to our call immediately and provided the programs that we decided to purchase. They have been honest with us and did everything they could to always do as we requested when we made decisions to change anything about our contract agreement. We like our cable provider, Dish! Thank you.
Reviewed Oct. 8, 2017
I've been a Dish customer since 2000. They have always given me great support. Customer service has continually improved since the early days. A few years ago they started using the Philippines as their customer service base. This has worked out very well. The reps that answer the phone are for the most part well versed on Dish when it comes to answering questions. And if they can not, make a serious effort to find a resolution to your problem rapidly. Above all they are very courteous all the time. Prices at Dish have stabilized more over the years, and programming choices have improved in terms of selection and quantity.
Reviewed Oct. 8, 2017
I switched back after a wretched experience with Comcast. And have had awesome service. One complaint. Well 2. One we need awesome internet and 2 the prices have gone through the roof!
Reviewed Oct. 8, 2017
I lost my good paying job and try to explain about it and could not pay my bill so instead of trying to help me they want their equipment back also been with them for 10 years.
Reviewed Oct. 7, 2017
Satellite TV is the only alternative in the rural area where I live. I got DISH Network when they first started and had to install the dish myself. About 5 or 6 years ago they upgraded the antenna dish and re-positioned it. I had an issue with the dish last year, they sent out a service guy who replaced a part he said had cracked due to UV damage. I was charged $80, even though the dish belonged to them. Earlier this year DISH dropped my local channels due to a contract dispute. 2 months later, they reached a settlement and I have my local channels back. The dish does black out during a heavy rainstorm or snowstorm. I have had to clear snow off it a few times.
Reviewed Oct. 7, 2017
Dish works for basic tv and local channels where I can't get them any other way, price is ok; but, not great! Limited number of TVs or the price is very trendy!
Reviewed Oct. 7, 2017
Half the channels you can't watch unless you order it and it's stupid you have to call and talk to someone to order it. When you do and then DISH Network charge The movie and an additional 5 Something for the call.
Reviewed Oct. 7, 2017
After suffering through Frontier Communications, specifically their Fios TV, any other provider would look good. That being said, I really appreciate DISH. I have had very few problems, but when I did I was able to get a DISH agent quickly and their service was quick - i.e. problem solved. Not at all like Frontier's infinite waiting times and rather poor service. The DISH DVR (Hopper) is outstanding. I highly recommend DISH!
Reviewed Oct. 7, 2017
The only thing I have issue with Dish Network is they all count music as part of your programming and price. I have tried other cable services and they keep taking programs off but still charge the same or more.
Reviewed Oct. 6, 2017
They package the shows so if you want 1 channel you have to go up to the next package, more expensive of course. If it rains forget it does not come in, or will go in and out.
Reviewed Oct. 6, 2017
The DISH Network customer service is reliable and professional. They have honored their claims with me and I feel they have been honest. Those two facts were not evident with prior companies.
Reviewed Oct. 6, 2017
Dish Network is awesome and never had any problems with customer service either. Much better than cable and never have outages either. Would recommend to everyone.
DISH Network Company Information
- Company Name:
- DISH
- Year Founded:
- 1980
- Address:
- 9601 S Meridian Blvd.
- City:
- Englewood
- State/Province:
- CO
- Postal Code:
- 80112
- Country:
- United States
- Website:
- www.dish.com