DISH Network Reviews

I live in Temple. Houston Astros and the Texas Rangers are blocked out. WTF? I pay for Dish, they make a fortune off advertising. That is obvious since about half of the time spent to watch a show is seeing advertisements. Someone please tell me how to get out of my Dish contract.

DISH added a protection package on my account without me knowing and they do that when you're do the paperless billing and you can't track it so they create a fraud and screw you over. They don't care anymore. They got so big where all the people just don't care and don't want to lose a customer.

I have had Dish Network for a few years. In that time, I have had techs out several times the first year due to signal loss. They fixed one thing. The rest of the time it was weather. I lose signal chronically due to "weather". Today was just another day of clear, sunny sky that lost signal "due to weather." Lasted about 15 minutes (still no clouds... just sunny sky). Even in a light rain, it loses signal often. My experience with Dish Network is that it is very unreliable and customer service can be difficult to get to via the website. Phone call is better but after you follow all their instructions, they say it is weather related and it will pass. That does not help the fact that my DVR recordings are interrupted or lost and if I'm watching live, it is interrupted. The service is pricey for the amount of interruptions it experiences. I do not recommend Dish Network to anyone.

First, I have to agree with many others; dealing with Dish can involve hours of phone calls with multiple "account specialists" only at the end to get no satisfaction. I have been a Dish Customer for many years and have had many frustrating experiences, however, the most recent, has been the very worse. When I first contacted Dish a month ago I was paying $102 per month but offered a better program by a competitor. I felt it was only fair to give Dish the opportunity to respond before disconnecting. I spent much time with a "specialist" who offered me a $40 per month discount which at that point brought my bill to $73 which was perfect for one year and I agreed to a 2-year contract; the 2nd year was $113.

I’ve been trying to upgrade my DishNET system for a very long time now, as they, Dish, said I am eligible for a free upgrade and I’m very happy about this, but unfortunately being disabled & chronically sick has caused me to have to cancel & re-sched my appt’s for the upgrades, & I always call and explain the reason I need to re-sched.

After cancelling Dish, decided to go back, they told me they had a Welcome Back Price, of at least 15.00 off and 5.00 off for direct pa. Called in, asking for a U.S. rep. was disconnected 5 times until someone who said they were in the U.S. answered. Was told they had a special program at like 22.50 to 33.00. But we had to sign up first for 69.95. Going thru all the questions, I was told we would be put into another Dept, to get this price, but not to worry we would not be charged 69.95.

I really like your remote voice command. With that being said I tried with three customer service reps trying just order your product and was stopped in my tracks. They told me I had to fill out a credit application to purchase a $59 product. I told him I am stunned and pissed off. Two male reps lashed out at me and talked over me. He said I would not have to perform an application but my rates would be light. My general opinion: Worst marketing (liberal). Talking over you (liberal). Sound like a scam (liberal). How would their caring attitude be in taking care of their customers (liberal)? I hope a lot of folks read this. I didn’t mean to turn this into a political statement but had to point this out.

Because of trees growth around our roof, satellite signal could not deliver HDTV any longer. This could not be fixed by two separate technicians and after several months of no HDTV we decided to cancel. That's when you discover a company's true soul. I spoke to two "supervisors" neither of whom could allow waiving the "early termination fee" because, technically, I could allow a pole to be installed by Dish in my front yard (don't have a backyard) and therefore it was my fault cancelling for the lack of HDTV since I opposed the "solution" that Dish offered, the Dish on a pole in my front yard. Impossible in our neighborhood, but OK for Dish. Very difficult experience, and painful for a company I had high expectations for when I signed up for them.

I recently cancelled my DISH account and it was the most difficult experience. I had the service over 5 years, I had to call customer service 4 times. After I canceled, DISH open a new account with a different account number and charged me a new setup fee. I ended up paying the charge. I know that I am Being ripped off but don't want to deal with them again. Now my account is finally cancelled and I'm still getting billed! Not sure why! When I called customer service, I got a different answer from the previous time. I had to stay on the phone for more than 50 mins to make sure that this account has been closed! Absolutely ridiculous! Stay away from DISH.

This has been the most horrible experience EVER with a company! I have been trying for weeks to terminate my service and cannot get ahold of a live person who WILL assist me. The first time I tried for two weeks and finally left a truthful survey and finally got a live person who didn't terminate my account but put it on hold and promised me the number provided would directly to a live person when I was ready to terminate. LIES! I called today and was on hold for 21 minutes. Hung up and tried again, on hold for another 21 minutes. Tried a 3rd time and was on hold for 45 minutes. I then called and selected I wanted to sign up for service and LESS THAN A MINUTE I have a live person who then transferred me and guess what I'm doing now? That's correct! Sitting ON HOLD!!! Poor customer service and overpriced!!! Buy a Fire Stick.

I have one of the premium packages. I went to watch a movie listed in the guide, and I could not watch it, the screen came up with BUY NOW. ($12.95) I already pay for this station. Just another gimmick for Dish to rip people off. This just started in the past month, and has happened many times. They have my credit card number, so I will have to cancel my card, get another issued, then spend a day updating ordering info in my database of other business I deal with. A lot of work because DISH is just a greedy corporation not interested in their customers! I also watched a movie, got tired and put it on record to finish the next day. GUESS what! Buy now, (the second half of the movie). Not only is this a rip but the movie has been on many times before.

I joined in Feb of 2017 and from day one my bill was NEVER what I was quoted. Unfortunately, for me, I joined over the phone and so had nothing to back me up. Even then, with the cost being more, almost every month the bill was different. I would call and they would "find" the problem. This continued until this month's bill when a "tax" showed up. I called and all they could tell me was it was a local government tax. I called city hall and they told me it was a PUC tax implemented in Jan. of 2017. Why was it not included in my quote? I called them back and they said there was nothing they could do because it was a tax. I let them know that since it was implemented prior to my subscribing that it should have been in my quote. They said they have never charged me, blah, blah, blah.

Have been a DISH customer for about 16 years, overall service has been ok, few bumps in the road until now. Have been trying to get their internet service. Where I live there is only DSL. Very slow. Have called Dish 5 times. Every time they tell me there is service available. But then send me to a internet person and while on hold it hangs up on me. Not going to try any more. Gave up. Very disappointed, guess they're not as tuned in to you as advertised.

Stay away! Not worth the headache! I recently cancelled my DISH account and it was the most difficult experience of my life. I had to call customer service 4 times and every single time I spoke with a different person and got a different answer. Plus I got a different amount charged and got total different fees for cancelling my service even though my two year contract had already ended. Now my account is finally cancelled and I'm still getting billed! Not sure why! When I called customer service, as expected I got a different answer from the previous time and on top of it had to stay on the phone for more than 30 mins asking her to remove my card from the account that has just been closed! Absolutely ridiculous! Stay away from DISH. The headache and pain of dealing with the Customer service reps is not worth it!

Do not sign up with Dish! This company is money hungry and does not care about the actual service they are to provide to the customers. I was a customer of theirs for 16+ years but decided to switch because they no longer offered the programming that I originally signed up for. When I inquired into this since I was still being charged the same amount of money I was told that they do not guarantee programming. Additionally after being their customer for 16+ years I did not think I was on a contract with them. However unbeknownst to me I was. After several calls trying to see if they would waive this they would not. I was basically told by the last person who I spoke to that it was my responsibility to call them first to confirm I was not in a contract prior to switching over. Really? These people kept telling me, “Well you agreed to this and you confirmed this 2 year agreement.”

Completely misleading with the advertising. As soon as we scheduled an install and entered information the bill came in significantly higher and charged immediately. Spent over an hour on hold and are still on hold to cancel. I thought DirecTV was bad. This is awful.

My brother in law is in the hospital and they had to take his one foot off yesterday. We have tried several times to cancel his service because he will not be coming home for quite some time. However, every time I talked to someone they just gave me the runaround or I was on hold for at least a half hour or more and no one answered the phone. This is getting so frustrating!! Why, if I am just another person complaining, are these people still in business?

I have an Over the Air antenna on my roof well I also had DISH install in February of 2017. The technician who first of all had nothing nice to say about the company in the first place and complained the whole time. Now I did tell him that I had the Antenna and to Please Do not touch or mess with anything related to that antenna. He then went out to install the DISH and was in my media box in my garage. So like all my other homes he was installing. But after leaving my father who is on the board at the TV District here in Elko had inspected to find out that the technician had disconnected it after being directed not to touch it and was directed by another company whom I had switched to which I was outside for to make sure nothing else was done he informed me that it appears as if the antenna had tried to be moved and there were marks on the top of it.

Yesterday a representative came door to door. Politely declined switching service, but said we would research it more. The representative said they'd be in the neighborhood again tomorrow, and would come by to set it up. Called them this morning declining the service again, so no one would come here, stating there was no interest. When he called back, he spent like 10 minutes arguing with me, asking why I wasn't interested, about how its a lower price (I have a Comcast bundle), to which I said just not interested, and there didn't have to be a reason.

Who has the time and mental energy to argue with these clowns? Dish TV is past tense. They've priced themselves out of the market. And what a complete aggravation having to call (((REGULARLY))) to adjust my bill. When my contract was up, I gladly cancelled. Note: it took 4 phone calls to get it done. I sent my equipment back, my bill was prorated and Dish owed me $93.00. That was 3 years and many phone calls ago. I'm still waiting for my refund. Folks, don't feel like you have to have satellite tv. There are so many good options to choose from. Do your research. I was spending $1600 yearly on Dish TV. With antennas and streaming, my annual cost is $195. Don't let anybody or any company tell you that they're indispensable. Good luck!

I have recently received an email from Dish telling me the charge for HBO was going up 5.00 per month. I have had HBO for the past three years for 10.00 per month. I was told by a representative for 10.00 a month it was for life of my service with them. I have been a loyal customer for the past 18 years. So I called them to complain about it and now they won't honor what I was told three years ago. I am very dissatisfied with their service. So I strongly urge people to find another programmer to do business with. Their word is no good and all they care about is their almighty dollar. Please think twice before signing up with Dish. A very dissatisfied customer.

I logged in online and tried to cancel my service. That is not an online account option. I tried using their live chat to cancel my service. That is also not a function their chat can provide - and I was told by the chatbot that in order to cancel I must call during business hours. I called and the voice prompt said it would be a 30 minute wait. There was no dial-back feature and I had an upcoming appointment, so I had to hang up. The following day, I called again, when I knew I'd have longer if needed. 48 minutes later, I finally get to speak to someone.

Besides the problem with install, no service once the rep left, now I set the hopper DVR to record today's double header Yankees vs Baltimore. Went to watch only to find out the hopper canceled the first game because the second game was set to record. Run as fast as you can from Dish. Called customer "disservice" and gave up after 30 min on hold. Every interaction with Dish is nothing but useless.

I have been a client of DISH Network for 5 plus years - no current binding contract. Called customer service to review bill, friendly trying to get the bill that has creeped up and up over the years adjusted back to reasonable rates. As soon as the representative realized I was calling about a question on a bill I was obviously placed on a never ending hold cycle. She said it was not something she could help with and therefore I needed to be transferred. I called back several times with the same result. PLEASE do not waste your time even signing up!

I had TV and Internet service installed. I had constant issues. Internet disconnecting, not working several times a day. I couldn't use the On Demand and lost service several times. I made several calls to try to fix it. They finally sent out a tech that told us we were just located in an area that doesn't get the signal and there was nothing they could do to fix it. Since Dish's service didn't work, I tried to cancel. No go... They said I had to pay over $800 for cancellation fees. The contract basically states you cannot cancel for any reason... even if they cannot hold up their end of the contract...

I have been trying to cancel my Dish Network service for some time now. I am aware that you have to call a service rep to cancel. The problem is I am put on hold for long periods of time. I have attempted several times at different times of day to no success. I was able to get someone to write to me on their website chat interface. I requested payment for lost wages is suffered while on hold. They denied that and told me to keep calling. I can't get through! I can not cancel! I have no option! I have no recourse! I have long since fulfilled my contract time limit, have everything disconnected and ready to send back. What are my options?

This company will not let you cancel your subscription without talking to a dedicated department that makes you wait for 30mins to an hour to get through!!! They make it as hard and painful as possible to cancel even when you have been a loyal customer for years!!!

5 months short of 2 years ago I contacted DISH to discuss their 2 year price lock guarantee. I told the sales rep all the particulars about our lifestyle ESPECIALLY that we leave for three to four months a year and want to put account on HOLD. "NO PROBLEM," the rep told me. "We'll just put everything on hold and when you get back we'll start it up again." I did not start the two year price lock guarantee at that time. I called again and got another rep. Same story, same outcome, "NO PROBLEM," they said. I'm here to tell you it is NOT TRUE.

After waiting for more than 45 min. I was able to talk to somebody who said they can't do nothing. I have to pay 180 to cancel the service. They promise a service that they are not providing. I don't think is fair I was left with no options either stay with them 9 more months or pay 180, when the channels I mostly watch are not working for Dish now.

I advise anyone if they are with Dish Network to get ready for a rude response if they ever try to cancel. I almost got to the point of crying tonight trying to cancel my service with Dish Network. They put me on hold a long time knowing they purposely made me wait. The woman I finally spoke with knew I was waiting a long time. When I told her I wanted to disconnect my service, she became hateful and then belittled me, laughed at me, talked down to me and was very condescending. I could not get her to stop harassing me and she refused to cancel the service and proceeded to chew me out.

Dish will wine and dine you all the way up til you sign on the dotted line. My tv is constantly going out and when you call it’s like pulling teeth to get someone and if you do their English is not that good and most of the time they tell you they know the service is down. If it even gets cloudy my picture fades and typically goes out. I can’t wait for my contract to run out!

Not only do they break up the packages, that you MUST go with the higher options for decent movies and shows, but then they nickel and dime you for everything on top of it. "Lease" fees for every Joey-box, but they also will charge a service fee to come to your house. When the weather gets bad your service will go in and out, but when you call, they will say it has nothing to do with the weather (even though it happens every single time). Their internet is awful, and again will be affected by the weather, if they aren't slowing you down because you went close to your allotted time in a month.

Hopper is supposed to have multiple channels. We have two. We chose to have one TV hooked up. We were not told that would limit us to 2 channels on the Hopper. We were trying to watch a ball game. We had 2 programs set to record at the same time. We lost the ball game. I tried to stop recording one of the programs but the system was screwed up. I had to reboot. When I came back, I found I missed a crucial part of the game.

After many complaints about poor quality reception and their inability to repair or improve the poor quality, I cancelled my service. Since it was automatic withdrawal, they owed me $53.00 at the time of cancellation. Refund was supposed to be made by 2/1/18. I have been lied to by their representatives 5 times now. The latest lie was by Geraldine **, Corporate Case Manager. Her lie was email telling me my refund was deposited to my bank account on 6/27/18. After having being lied to 4 times previously, I checked my bank account on 6/28/18 and no surprise no deposit. I resent being lied to and would encourage everyone not to have autopay with these people as they cannot be trusted.

We've been with Dish since October and have had maybe 3 months where we didn't have any problems at all. We knew that service may be interrupted if weather was bad but it went out even when the sun was shining! Call after call and nothing. They finally decided to send someone out but gave us the wrong day! They even offered us HBO but how can we have that when we can't even see a local channel?? They absolutely will not let us out of the contract even though we upheld our end. We paid on time every month and we nothing but a huge bill canceling. Never again!

Problem started last week with no picture. Called tech support. After resetting, pulling plugs etc. it was determined my HDMI cable was bad. Went out and bought another one. Plugged back in and had picture but was choppy with no sound. Recalled tech support and said I needed a technician to come to house. Was to cost $95 unless I paid for an insurance plan which was @ $8/month with a $10 service charge which I said OK. Then had to schedule an appointment of either 8-12 or 12-5. I'm working so chose 12-5 and took afternoon off. Robocall calls and tells me they'll be there 2-3:15 and to go to app which would also tell me when tech was coming.

When storms come through I have no service. Cannot watch weather conditions that could be dangerous. To cancel service DISH wants me to send back equipment then wait until they ok my request. When I first got DISH the company came to house to install so why can't they come back to retrieve their equipment. Not a happy customer plus they keep raising rates.

I have been on hold for over 3 hours trying to cancel my service. They keep passing me off to another department saying they can't help me after getting all my information. A scam! My bill was on autopay so it was current. They had no excuse! Awful!

They lure you in with pre-paid visa cards tthen try to charge you for everything!!! You can't even move or change the boxes in your home or relocate them to other TVs, they charge you a $150 technician visit fee. IT'S A SCAM. DON'T GET SUCKERED INTO A 2 YEAR CONTRACT!

I have been with DISH for 5 years and apparently if you have several lates, but still pay because if you don’t pay after like 2 day there temp disconnect. Also if you call them too much you will get transfer to office of president and they will call you and tell you that 1. You call too much. 2. You're couple day late every other month. 3. If you bug them too much they get mad.

I signed a contract for 45 dollars a month for 2 years. The bill started at 45 dollars (plus taxes) and it went up every month until I terminated the account at 77 dollars a month, plus taxes. They had the nerve to charge me 60 dollars for 2 month early terminated. Run from this company, they are total scam artist.

I have had Dish Network for less than 3 months. I am yet to receive a 24 hr day of uninterrupted service. The service tech has made 2 trips after installation, but still sorry service. DISH!!! DOES NOT CARE. ONCE YOU ARE ON CONTRACT, THAT IS YOUR -- REAR END.

I had an appointment on Friday 6/22/18 between 12:00 and 5:00 pm time slot, the tech did not show up. Got a call at 6:00 saying he is not going to come. I was told Saturday 6/23/18 was a rescheduled day, same time slot, again no tech. I called Dish at 5:00 pm and they informed me that appointment was not ever set. I have been getting the runaround ever since with constant lies! I paid the money for the service but still don't have it!

The NV State Contractor Board came to my home to assess a problem I have. They informed me the installation done by DISH was incorrectly done and DISH knew better. When I contacted DISH and asked them if they would please come out to correct the WIRING situation, they said they didn’t care. They went on to say, they have no responsibility for installation whatsoever!

The DISH Network allowed someone to open an account using my SS# even though they used their own name which is different than mine. Clearly there was no process in place to check if the SS# belonged to this individual. The account that they open is delinquent and it is now on my credit report. I am trying to get this fixed but DISH has been completely unhelpful. They do not have anyone on staff that seems to be able to help.

Despite the bad reviews, at the beginning I was quite happy with Dish. However, after a couple of months the TVs stopped working and the antenna had an issue. I called Dish and they told me that a tech must go to take care of the issue since they couldn't do anything remotely. I had to pay $95.00 for the tech to come and fix the issue, soon after 3 weeks it broke again and I called and they told me that it will be another $95.00 for them to come and fix the same issue. Therefore, I decided to obtain the cheapest package and just pay a monthly fee without TV because it was less than paying a cancellation fee.

Subscribed to DISH in June 2011. Autopay, Mid-Line Channel Line Up. Had several equipment issues requiring returns and replacements. Never received billing credits for lost service times. Tonight waited 90 minute X 2 for disconnected calls to their customer service line, plus one online chat which took 18 minutes to connect and the foreign based agent could not offer a solution (on error code 981). Evidentially they programmed a complicated computer upgrade of services that destroyed service for all too many, no notice and support, their online support didn't fix the issues. When I did reach a very helpful agent he offered me a $40.00 credit to my bill for next 12 months. Just so disgusted and exhausted, I said no and cancelled. 7yrs never a late payment on autopay, also paid for service agreement and was treated poorly. Perhaps this is the wave of the future but decided to shop elsewhere.

I have had nothing but problems with this sorry company and have, today, been on hold with tech support for hours on end with no answer. Any cable or satellite provider would have to be preferable to DISH. The minute I can get someone to answer the damn phone I’m canceling my service which is basically no service at all. Doesn’t work half the time and can’t get anyone on the phone to help. The worst service ever! There should be a law against them staying in business. Ugh!!!

We have had for 2 yrs which was a act of Congress with missed appts and wrong address. Scheduled a appt today, took off work and they still had wrong address. Now they are scheduling another and refuse to do it next day! This is the worst ever! Go somewhere else! It’s one lie after another and they don’t care about the customer.

As a new Dish customer, I have had nothing but tech problems. The service goes OUT every night and stays off for several minutes (apparently for updating their programming), which they never told me about beforehand. I have tried calling customer service and always have a WAIT TIME of MORE than 35 minutes!!! Right now, I have NO picture on one of my TVs but a GREAT picture on the other! This company is FOULED UP like a soup sandwich. I hope and pray that they go out of business, and the sooner the better!!

You can't get just the channels you want. Buy a package and pay for channels you never watch. Price keeps going up. Customer service sucks. I absolutely hate dealing with them. One of my set top boxes died. I did all of the logical stuff: TV works fine with another box, box does not work on another TV. Tried different cable. Box is obviously dead. Called support; on hold for 45 minutes. Rep insisted that I try all the same stuff. Turn it off and on, try different cable, make sure the TV works with another device, try box on a different TV. Another 30 minutes and same results. Transfers me to an "engineer", on hold again. Engineer asked me to power off and on, try different HDMI port, make sure the TV works, try box on another TV... same stuff again.

DO NOT BUY POLK SOUND SYSTEM FROM DISH! It is a ripoff. After 2 weeks my husband called because the system would go out after 10 minutes. Dish said call Polk. We did and they told us it was a power cord -- they would send one. Three weeks later, they did and guess what -- it did not help! Now Polk said call Dish. It will never work on our TV because we cannot shut off the TV sound. Dish says their warranty is only 30 days although Polk says 90 -- so now we are stuck with 500.00 worth of crap!!!

I have been with DISH since 8/18/2018. I opened the account paying 49.00 for two years guaranteed. They started billing me 60.00 shortly then it went up. I got it down to 53.00 by going on the flex pack which means I lost half of my package. I spent three hours on the phone 2 months ago with a shark trying to get it down. Now it is back up to 64.00. I am sure you know what is going on because so many people I know have trouble... MY QUESTION TO YOU IS WHAT ARE YOU GOING TO DO ABOUT IT!!!

I thought the salesman was nice. He offered us a great price for the same service we had with DirecTV. I asked him twice if we would have the same channels and he said yes twice. My husband also asked if he would have the Southwest Sports Houston Astros. and he said yes again. I DO NOT have any of the premium channels I had and my husband does not have his Astros channel. BEWARE! If the offer sounds too good to be true it is.

We recently canceled DISH, now for the last 2 weeks we have not been getting our favorite channels. I have called three times and all they say is, "You have to call a tech." Well I am moving in three days so why would I call a tech now? They know that we are moving then. This has never happened before, I have been with DISH for 3 years now, and all of a sudden we are having trouble getting our favorite channels. I told them that I think they are doing this on purpose and the girl said no they can't do that, but I know that they can. I used to build these boxes and they can get into your TV through these boxes. I have to pay an early cancellation fee of $255.00. I think that I should not have to pay this for the service that we have been given these last two or more weeks. We have been treated very unfairly. We are so mad that we can't watch our shows. This company needs to be investigated to the fullest. Thank you.

I have had DISH Network for about 20 years. I am missing my two local channels and only thing I hear is them talking about money. They're not even bringing up the customer and the service to the customer. However after all these years I've never been hung with a crazy contract like these Jokers have now. They are not going to let you cancel one way the other. They're holding a gun to their employee's head I guess. My contract is over in October I already have my box and I'm sending all their crap back to them. They're even telling you on TV to go down to RadioShack and get you a local antenna which is bull crap. Paying what you do these Jokers I can't believe that they're telling you to go get your own antenna.

Before signing up for Dish we asked everyone we spoke with at Dish and the installer if we should be concerned about signal loss. Everyone told us Dish did not have signal loss any longer due to signal and dish improvements. Our experience has not been up to their assurances. We have discovered that if we are in a weather alert area we will probably lose the signal. Thank heavens we have a cell phone to monitor the approaching Weather and Tornado alerts.

The two year price guarantee does not exist. They charge random amounts for their services without rationale. The customer service department bounces you around but you cannot find someone that is accountable or even has a logical answer. They require your credit card to begin service then they charge whatever they want. The company voided our agreement in the first 4 months by increasing the bill to more than the two year price guarantee amount. When I refused to pay the increase they cancelled service and charged me an early cancellation fee and immediately withdrew that amount from my account. Very expensive lesson that you can avoid by NOT subscribing to this service. Customer service representatives laugh at your predicament and transfer you to their supervisor who does the same. Do not get fleeced by this company.

I have no issues with service but I have price lock and service has never changed. My monthly billing varies by $5, $10, $15, and amounts in between every month... It makes no sense and I have to keep a total going to make sure the end amount isn't more than it should be. Nobody cares about a dollar or 2 from taxes or month length but this makes no sense to me and is the reason for 4 stars. Anyone know why this is done? My credit card company has contacted me about this because of fraud protections which is inconvenient.

I am a disabled person who receives a monthly income trying to have some kind of TV services for some kind of entertainment here in my home. I set myself up with DISH Network Service in the beginning of 2018 when I spoke to the people or person on the phone they quoted me one price for 12 months of $85.75. As the months continue I was slowly getting charged extra money $0.48 here and then it jumped up to a dollar and $0.68 extra. I contacted them on the phone and they told me that that was due to some kind of taxes which didn't make sense to me but okay I rented a movie on the 20th of May. When I rented this movie the first station that I rented it from did not work so I contacted the company and explain to them what was going on. The customer service worker at that time informed me that she would refund me the money and that I needed to reorder the movie on another station which was considered as on demand

I was charged 91.00 after cancelling my service and turning in my equipment. These people are lying thieves. They literally charged me when I did not live in the house. Had terminated service and had no equipment. I was with them for 15 years. Dont get caught in their trap. Horrible service. Horrible people.

After having to hold for 45 minutes, I was verbally accosted and had to basically argue with Patrick in Texas and defend my determination to cancel service. He went round and round trying to convince me that I should put my service on hold and use it when I move to California. I stated I was not interested numerous times and he proceeded to go on and on about $40 off and (like he knows) that the service can be used at my new location because they are a satellite service. I stated that we need to move on to the cancellation since I am not going to continue service no matter what, and he stated that he "just needs to do his job" and proceeded in trying to convince me not to cancel. Finally, he put me on hold because this is "a process", which took another 15 minutes. The customer service is non existent. If I were to get cable service again, I would definitely remember the exit treatment I had and would NEVER get DISH again.

Took me four hours, FOUR HOURS, to cancel my service. We have a new provider and I was given the run around by three different "customer service" agents who said I couldn't cancel until we 'unbundled' our account from HughesNet. I called HughesNet and they said they could not unbundle because the 'promotion was over.' Got hold of a 'specialist' who was obviously a specialist at trying to convince people not to cancel, and he warned me that DirecTV was being sued and would be out of business soon.

I called a couple of months ago to try and cancel our Dish network and the customer service lady was nice enough and I ended up just downgrading our services for by over $66. But after figuring out that we couldn’t get to our Netflix account through our Hopper we decided to contact Dish to troubleshoot. Long story short the technicians that my husband and I talked with via telephone and web chat were helpful and told us that the Netflix error was an ongoing issue that the Engineering Team was working on and we would just have to wait. They ran system checks on our Hopper and tried everything they could do to get it working. Later that evening we decided that since we couldn’t use a service that we were already paying for that we would just cancel Dish. Basically we decided that we were done. So we called customer service and after a 20 minute wait period we were connected to a representative, Robert.

I have been a LOYAL customer for 11 years. Recently, I called due to issues with my service... During that call I was offered a Preferred Customer deal where I can save $25.00 a month for TWO YEARS, can save $5 more for autopay, but upon checking my bill I am NOT saving the $25 I was promised. Contacting DISH is pointless due to blatant lies I keep getting told. You give your loyalty, but don't get the same in return! I'm seriously looking into joining one of their competitors, as this is INEXCUSABLE!

Been a customer since 2012 and decided to cancel my service. I can do anything online with this company except cancel service. Now am on hold going on minute 37 on an estimated 26 minute wait time. Since they want to waste my time I will spend the time writing negative reviews until they come on the phone and take care of my business. Let me not pay my bill and they can cut me off automatically but to voluntarily want to cancel and they make it almost impossible.

I have never been upset enough to write a review on a company before. I just spent almost 30 minutes on the phone with an idiot. He was cruel, belittling, and just plain mean. He yelled at me, told me how dense I was for wanting to cancel Dish Network. If I would have been a timid person or challenged with anxiety, I would have cried and hung up. Nobody should be treated that way. If this is how companies that have service subscription based customers treat someone that doesn't want their service any longer, then someone needs to step in. I am beyond disgusted. Don't you people have monitoring on your representatives? If he was in an office setting, someone had to have heard his language towards me and the yelling. Where was his supervisor? Do you pay them bonuses if they can bully customers from leaving? I will never NEVER use dish again. Just disgusting.

We had Dish network for four years, simply because we are in a rural area and it was either Dish or DirecTV and we already had the Dish satellite dish. Service wasn't that great and they charged an arm and a leg for it. Service went out anytime it snowed or stormed. We are moving to an area where there are a lot better options and called to cancel... what an ordeal! It was a half hour long phone call. Turns out, we should've called to cancel a long time ago, because they offered it to us for literally less than half the price we were paying and NO CONTRACT! I kept telling the guy that I really just wanted to cancel and I don't want to hear about his offers. He kept putting me on hold for lengthy amounts of time then coming back with better offers. Bottom line, the service isn't good, it's ridiculously expensive for what they offer and they make it very difficult to cancel. I won't be going with Dish or recommending it in the future.

Moved to North Carolina in April, the 12th. Had an appt for Dish to install my furniture. Did not arrive, I was told the furniture would arrive the following week. This went on for 2 more times. Each time I called prior to my appt. Well my furniture finally showed up yesterday. And today I find out Dish canceled my appt and said it was for frequent cancellation. No warning, no phone call just a email the night before. Another large company taking advantage of a senior citizen. I am 70 years old and I slept on the floor for 45 days and now another company is pushing me aside. Their response "there is nothing I can do." Tired of these people disregarding the elderly.

I was with Dish since 2002 and very pleased. It was first installed on the right back corner of my home on a pole. After about 3 years I began to have signal problems. I called them and they sent a tech out who said the dish needed to be moved for better signal. They move it to the front center of my yard. It stayed the for 3 years and again began to have problems. They again move it to the left back side of my home. Again 3 years later we began having signal problems. Called again. They again wanted to move it. This time back to the right side of my yard to the front corner on the county line. I told them I did not believe the county would allow it and I am tired of it being moved. I wanted to cancel. They are making me pay for cancellation. DON'T GET CAUGHT IN THEIR TRAP.

I called to get pricing information. They would not give any information unless I gave my address and social security number. I politely declined and tried to end the conversation. She said she could give information with just my address. I gave it to her. She put me on hold. Another person came on the phone telling me there are special deals for first time callers, he needs my social security number. Again I explained I was just looking for information. He became very angry and rude and hung up on me. (?) Guess I'll give my money to another company.

I own a rental home and the renter call Dish Network. Dish Network installer bolted a dish to the $8,500 roof. Putting four holes in the roof. I remove the dish. Patch the holes up temporarily. Hired a roofer. Had the roof repaired. Sent pictures to Dish Network of the damage, the bill and the repaired roof. They told me that they weren't responsible. Nobody contacted me the actual owner of $189,000 home to see if it was okay for Jim**, Billy ** idiot Dish Network installer to bolt a freaking dish to the roof. I suggest Dish Network changed their policy so that they have in writing signed by the actual property owner before the installer destroys roof. Just my opinion and a person that had to pay to fix the roof.

My satellite was initially installed improperly and as I had problems I contacted the techs to inform. They detected the problems and requested a technician come to resolve, eventually, after persuasion. I had the so so services for over a year and when the system went haywire, ie guide didn't match the channels, channels completely disappeared, etc. they ran the diagnostics then told ME to look at the satellite to detect if I needed a tech. I informed I'd just looked and had no idea so go ahead and make the request. I also informed that my son was thinking about connection in his room. The tech also informed me I needed my Joey replaced in my room and that it should be the new one like my son's. He informed of the differences in function.

Switch to Hopper back in March, having nothing but issue with it. I'm having to call customer service every day. This is very frustrating. If you are asked to upgrade to Hopper don't. Can't enjoy movie or any programming with getting 1305 message.

I have been a customer of Dish for a very long time. I have noticed that they keep pushing out new technologies to bring in customers. In the process they forgot something. TAKE CARE OF THE CUSTOMERS THEY CURRENTLY HAVE... It is apparent that in the Dish network offices, there are no humans working there! I spent two days calling and even the computers were hanging up on me. Really? Why is it so hard to get to speak to someone? I'm done! DirecTV will be here on Monday...

I have been battling Dish to fix a problem with their Hopper/Lines for many days. They have changed the service appointment without my knowledge. They finally send someone, and the problem reappears the next day. I spent way too much time on hold, being switched to different people. The problem is still appearing.

The company does not explain to you when they are having issues. They are having issues now for the last 7 months. Instead of notifying us customers about the problem they make us call it in. On top of that they want us to believe everything that they say which most of the time is a lie. If anybody has ever worked with a big company like Dish when you call in they are reading off a computer screen on what to tell you. They all expect us to believe everything they say for instance. My issue with them right now is I cannot hot anything that is on demand. I pay for HBO Cinemax, Showtime, Starz Encore but I cannot watch anything on them the main channels.

I was called DISH Network to pause my services a month. Customer services only told me it will charged $5 for pause. He did not tell me my monthly discount will removed if I pause my service. Now my account is in services and bill me original price. I called back again and complained about they did not tell me pause services will removed my discount. They do not take care my issue at once. Want me to wait a few days. I am so piss off their answer.

Everything about Dish Network is absolutely AWFUL. I would advise you stay away from Dish at all costs! They were awful with installation... The service was awful... And even cancelation is extremely difficult. We had constant problems with the service and our DVR service simply never worked. They will never do anything to credit you or actually to make their service any better.

DISH has been a great package and deal. It has Pac-12 sports and San Francisco/Bay Area sports which DirecTV does not have. The ability to record, store programs and watch without commercials is very nice for a busy lifestyle.

With today being 5/13/2018, Dish Network has screwed up my new service install 3 times in the past week. The most aggravating was yesterday and today. According to Dish the tech was supposed to arrive yesterday between 12:45 and 1:30 pm per Dish. I didn't hear anything until 4:30-5:pm when the tech called. It was then too late for the day. It was agreed upon for a 8 am install for Sunday 5/13. Again another no call/no show this morning. After calling Dish's Customer Service and explaining that this was the 3rd screw up this week all they would do was to reschedule for tomorrow 5/14. They wouldn't do anything to make up for their screw ups. Is this any way to treat a new customer? Is any indication of future service. At this point in time Dish TV is just as bad as DirecTV.

I am fairly satisfied with Dish. Weather interference has been minimal. I really love the Hopper system (used between my two tvs). My only problem is the lag time when switching programs on the second DVR. They have fairly good channel 'tiers' with one glaring exception; sports! It takes too many 'packages' to get adequate representation. They need to offer a dedicated sports package.

I am not satisfied with Dish. Their employees are not that knowledgeable as to most problems concerning with programming & etc which is annoying. They also slip in increases without notice.

Dish Network was a great company for its variety of tv channels but I did have issues with the wireless internet which was has very slow download speeds. Then with the increase in pricing, it was just hard to keep a budget.

I don’t like to have to sign up for two years and be changed for every upgrade and now I cannot get a better deal. I also did not like not being able to take over my sister account at my house when she lost her job.

I have had Dish for quite a while. Not particularly happy with them. They offer many channels but at a price. I pay over $170 when combined with phone and internet via Windstream. Windstream is not a bargain either. I would switch but it is not convenient for me to do so. I find all of the providers not so good!

Remote and on demand easy to use. Great programming. Good value. Customer service easy to reach and helpful. Easy quick install within a short window. Love PrimeTime Anytime.

I contacted Dish about my programming. A vast majority of my channels are advertisements, and very few new programs. If I want a couple better channel I like, I have to increase my entire package and yet the talk about flex pack. They said it will cost me 300.00 to leave however.

Ever increasing bills for unwanted channel "additions" that are not requested nor watched. Piss poor customer service by overseas boiler room. Any good programming is becoming a "premium" selection after adding another political, infomercial, or news (read communist propaganda) channel. Stick with a coat hanger and an analog TV.

First 5 years Dish was good, now there is nothing good at all to say about Dish satellite. They never work with you, don't care you've been with them since inception. Try to get you for every penny! They are a crap service now.

Too many channels that try to sell you something. Price too high for basic channels. Just want basic channels with several order cartels, can't without buying the whole package.

Have Dish. What a scam. I called them to go over my bill and asked, "If I wanted to cancel Dish what would it cost me?" They stated that I have had my service for 11 months and my agreement was for 24 months but I added a tv and 'cause of that my tv I added had a extended contract. What a bunch of scammers. Stay with Spectrum. At least they are contract free. Dish scams you. The monthly amount changes from what they tell you. They are not people friendly at all and will take you for every penny they can. I should of listened to other people who told me to stay away from them. Beware of their unfair practices. Just stay away from their services and do yourself a huge favor.

DISH is overpriced. The Hopper equipment is prone to failures, they frequently get into disputes with media companies over contracts that leaves you, the customer, not able to watch your favorite shows but instead serves to further pad their bottom-line. They have a ton of hidden fees, our monthly bill is double what the package price is. And... did I mention their equipment is horrible (by far, the worst set top boxes I have ever used).

My bill has insidiously gone up, up & up, just a little at a time. It has now reached $144/mo. I was told it would be around $90/mo. I am very unhappy. I had the exact same issue with DirecTV, which is why I left them. I don't have even ONE movie channel! As I prepare to contact (call) DISH, I am shopping for another service.

As with most providers, their price keeps going up! You can get stuck on the phone for a long time with multiple voices. A real inconvenience when you have a question.

The service was great but value was terrible... no problems with the customer service but there is no bartering with them. The selection of channels or packages was not that good either.

Dish has generally been good, but their rates keep increasing, even after I renegotiate a lower one. They seem to treat new subscribers better than loyal ones. I hate having to lock in with two-year contracts.

Lose signal in rain. Want 9000 dollars to realign sat Receiver. Pay around 125.00 a month. Still no internet. That's another 100.00 a month. Making it a staggering 225.00 a month for sat t.v. with internet. Without Netflix or Hulu cost. Very expensive and not dependable.

You have to get packages that have a lot of channels you won't watch. If you could just pick the channels you want it would be great. Also they offer free things to new customers but not their long time customers.

Dish has awesome entertainment for your money. I have had them for over 14 years. No problems with billing customer service. Absolutely the greatest!

Switched to Hopper on Dish, nothing but problems. Reason I switched was Netflix, did not get it for 6 mos, they told me I needed a new tv, which I purchased, still didn’t work, had a Dish service call, he blamed it on my internet server, had internet service technician, that wasn’t the problem... finally resolved. It was DISH SOFTWARE ON THE JOEY, all this time. The COST of my service has gone off the charts. As soon as I can, I am getting rid of DISH...

Please, Please offer internet! I live where cable internet is just across the street. They want $4500.00 to dig under the road for me to get it! I have a Verizon and they offer what is called a Cantenna. It is horrible and very expensive. It hangs on the side of the house. I really need Satellite Internet! Please Dish will you ever offer this?

When I signed up for this service I was supposed to have got 2 yrs same price and 1 yr reduced but they didn't honor my contract. I'm so glad it's over (contract).

Only complaint is when there are storms service is interrupted. Need to have a separate aerial to get local stations. Living in the Midwest there are frequent interruptions during snow storms and thunderstorms.

I’m feeling very sad to write you as I got my new Dish TV on 08/05/2018, the technician came to my home and installed DISH TV DTH. But getting the "101 Unauthorized Error". He tried for a while but not able to resolve the issue. He left away without resolving the issue saying that it is a back end issue and will get it resolved in 30 mins. It is not resolved on that day and again I contacted the customer care for the same, they arranged a technician to visit again on 09/05/2018. This time the technician replaced the Set Top box with VC # 02512710281, but this time getting the "102 Low Balance Error". He also left saying that it is a back end issue and will resolve it in 45 mins. Since 09/05/2018 I’m calling to the technician and he is not picking my call.

Their prices constantly changed from one month to the next. You did not know what your bill was going to be from one month to the next. Poor customer service as well as liars.

They move their channels constantly. They are good at reliability and their customer service and cost are also good. We have had Dish for years and have had no real problems with them.

They never stuck to their own contracts. My bill would go up every couple of months. Trying to work with their customer service was a nightmare too! I was going thru a temporary financial set back and tried to get my service downgraded for a few months. The Rep refused saying I had to pay my current rate for the duration of my contract before I was allowed to downgrade. When I tried to turn my service off the Rep said I had to pay for the return label and the box, each $17.00 plus my bill had to be paid in full, which included the next month's bill and a shut off fee of 2/3, or 66% of the balance of my contract BEFORE I could officially turn off my service. It was a 3 month nightmare!

I reside in a rural and heavy treed area. There is no cable here or other TV provider other than DirecTV. My service with Dish provides a maintenance program at a minimal fee. No other out of pocket expenses. If I need a service or repair, I'm accommodated quickly. If I need a repair or move the dish because of the growing trees, I can arrange for service the next day. They will also upgrade your receiver or other components while they are there, some without additional cost. My neighbor has DirecTV. It takes him up to 6 months to receive a repair service which he pays out of pocket, and it is expensive to just get someone out here. DirecTV also charges to move and set up your dish whereas Dish TV doesn't.

Dish is via satellite, so when storms come it runs interference with reception. Otherwise I have been pleased with the service and their customer service department.

We don't watch as much as we used to mostly because there are so few shows that catch our interest. The price is high and becoming a problem as our Social Security has stayed the same for the past 10 years but the costs haven't.

This was one of the best providers that I have ever used, I ever had any problems with my service. When I moved to a new home there wasn’t any problem transferring my service to that address!

I've been with Dish since I shut down C band system. Satisfied if this comment doesn't fit your bill as a working girl states, if you're done roll off!

They suck. They don’t help you when you need them. They have 1000 of excuses why and if it’s about your bill they are all dumb. So to wrap it up I been with them for 12 yrs so that makes me a **!!!

They overcharge for what you get and could do a lot better putting packages together. You get a lot of channels but, there are a lot of shopping channels and so many channels I do not watch.

On windy days the picture screens would be fuzzy, loss of signal, also didn't have internet, etc. They also was supposed to send me a gift card that was never received, and when asking about it customer service would tell me it's on its way Every time.

There are occasional (frustrating) glitches in service due to contract disputes with provider groups (CBS group of networks was the latest). But Dish has excellent customer service!

Do not believe what they tell you to get you to sign up. I was told I would get HBO for one year. They started building the after 6 months and after much aggravation they discontinued billing me and told me I could have three more months. After that three months they told me I was done and I would have to start paying. They did not care what I was told initially. After almost one hour of arguing they agreed to give me what they had originally promised me. That was my big bonus to stay on. In addition their cable box shuts down and will not operate and system must be totally rebooted constantly usually twice a day. They replaced the box after much aggravation and the new box is considerably worse than the last box. Bad equipment, bad customer service, constant lying. I will cancel the moment I am out of contract. Do not go with Dish. They lie.

As long as your Dish functions life is good. If it doesn't you become a temporary technician by phone as they guide you through how to troubleshoot. I spend 150.00 a month on DISH and when I call for help, I don't want to be the defectors technician. I'm a physician and no one ever asks me to call in how to take an appendix out. They expect me to do it... Need more descriptions of the shows (that's one thing DirecTV did well) with casts, plot lines, ratings. An updated closed caption would be nice too.

After a great deal of frustration several years ago with DirecTV, we switched to Dish. The Dish account had been in someone else's name but we had been paying the bills. When the other person passed away, they would not just switch the account to us, they wanted to charge us all sorts fees for turning off the service and opening up a whole new account. Since the switch, we have been very pleased.

I like DISH because I can always find something good to watch. We also have the Hopper attachment which makes the DISH deal even better!

The one thing I dislike about Dish is almost every year the company will increase their price on programming. I have been a Dish customer for almost 20 years. We are in a area where there is only 1 cable company Northland and I will not go with them. I will not change to DirecTV either. I wish some day we could get Spectrum in or area.

DISH Network do a fine job. I’ve never had to call them with a problem but I’m positive there would be no problems. However they seem to be like the other ones in raising their prices but all in all they’re not too bad.

Dish Network has high price and huge “non-watchable” channels. Pay per view old movies and pay for a lot of equipment that is old and obsolete and will not change it even after asking them to.

The cost is too high... The bundle requires you to accept channels you don't want to get the channels you do want. Seniors living on a fixed income cannot afford cable.

I have a small selection of channels that I like to watch. Dish has removed some of those channels (Discover, History, etc) and I do not like this. When Dish removed a History (His2) and replaced it with VICE I was very upset.

They raise their prices to outrageous amounts. Most of their great price packages are for new customers and not for existing customers. Every time it rains or gets windy we lose our signal for our dish which really is frustrating.

The cost for decent channel selection is ridiculous! Every time I tried to see if there was a way to reduce costs, the answer was always, “you can select a lower package”. The channels we often watch are not in the lesser package. Long time customers need incentives too!

A large selection of channels, great reception etc. I really don't have anything negative to say about Dish Network, except for one thing... I was very upset when several of the channels that I normally watched were pulled due to contract negotiations between Dish and the TV network. Since they couldn't find a way to come to terms together they pulled the network's shows from airing and said we should call the network to complain.

Reliable entertainment but limited selection for the cost. Several channels I commonly find on basic hotel plans are omitted on mine. I'm glad to know there are alternatives if/when I finally have enough.

Very poor customer service, they can't be reached by phone, site is always down for repairs. Quote 1 price then get first bill. It would be off by $50.00.

I call to switch because it was a lower price and they would pay off my contract. Come to find out it was a 3rd party service selling Dish Network and I never got my $100 gift card they offered for me to switch. I call and just got the runaround and they told me I was supposed to fill out paperwork and send copies of my dish bill to get the card. I had no Idea what they were talking about. They said nothing about this and then told me it expired. I never received the $100 gift card.

Dish has fought of ridiculous price hogs of the TV industry and kept our prices low while still giving us great programming. Despite the occasional storm outage, when the storm passes (about 20 -35 min max), we're up and running again. Downed poles and rain-soaked cables putting the competition down for days is not a problem with Dish. It's all good.

Prices seem to always go up and the channel seem to get less. Every time you turn around they're advertising another channel that is being dropped. I also don't like how the service goes in and out all day.

I paid Dish off 2 times and I am still getting a bill & it's on my credit report. I'll go to my grave not paying for it. Sometimes people just have to stand up for themselves.

Great picture, consistent service, great CS and more for the money. I 1st tried Comcast, horrible as always and though I have no complaints about DirecTV as far as service, they were about $30 more expensive

I was happy with my service until I had siding replaced and Dish was put onto the roof. Then If there was a rain or snow storm and bye bye tv. They did come out and reset it one time and things were a little better. I signed contract for 2 years and I advised I'm considering paying termination fee ($10) a month and moving on. Didn't lose it past several storms.

The cable sucks, when it rains when blowing cable goes out. Every month had new charges that anyone couldn't tell me what for. Sometimes it goes out for no reason.

I had DirecTV for years and, for some reason, decided to try Dish. Mostly it was price. I've had the equipment for about 10 months and have minor issues the entire time, but it wasn't enough to worry about so I just dealt with it. Suddenly, last month, both of my Hoppers started malfunctioning. When you press RW the will FF. When you FF, it should go thirty seconds, and will only go a few seconds, so it's almost useless. Pause does not work. While watching a recorded show, if I try to stop it, it says it's delayed live TV so the only way out is to put in a channel number. I've had multiple chats, and I'm told that it has been sent to engineers for resolution. When it first came up, they wanted to charge me $150 for the tech visit.

Like a fool I went back to Dish 8 months ago and was given a locked in price for two years. After about three months my bill went up a lot, and when I called them they said they added HBO for three months without me knowing it. I asked them when I signed up not to put it on my programming and was told they would not add it on so my bill would stay the same, and they said ok, but added it on anyway so they could steal more money. Then I asked them if I changed from the Hopper to regular receivers would it change my contract time and lower my bill, and was told it would save me some money and would not change my contract.

I called and canceled, the rep told me I had X amount of days left I could still watch. When my days was up it would disconnect and I would be receiving a refund. Instead I received a $70 plus bill. They refused to listen and was turned over to a collection office.

I have been very happy with Dish Network, I used to have Cox Cable and they were very unreliable and very bad workmanship. I would not recommend them. They are the only ones in the area so I decided to go with Dish and I have been very happy with their service installation and customer service.

DISH has great technology that is well ahead of any of its competitors. I've used their customer support on a few occasions and the results have been good thus far.

My problem is I have outdated equipment and refuse to upgrade because I have no contract. I love that I can pick my channels ala carte. Good value.

I have the Flex plan now because of cost, still a lot of channels that are NEVER watched. Should be able to select the channels I want and only pay for those.

The interface is ugly and slow. I would click the button to bring up the channel guide and it wouldn't show up until 5+ seconds later, same with manually entering channel numbers. The price is not a good value, the channels are limited. The dish can't handle the slightest bit of rain or wind. They have an app, but you have to buy an additional item to even use it to watch tv. And to wrap it all up, they have a ridiculous amount of Christian channels that come standard. You can't have them removed.

I’ve been with DISH for 8 years and for 8 years I have been told internet service is coming however, not in my area. I have paid nearly $10,000 over the 8 year period. I requested today to disconnect and go with the opposition where I can have internet coupled with tv for far less than the $145.00 I have paid monthly. Only to be told I have to pay $280.00 early termination fee. They have robbed me without a GUN.

Their program selection is terrific if you can afford all the channels. They have special that if you time it right, one can keep their rate fairly reasonable. But once, I received a customer rep. who was very hard to understand because of unclear English.

All they want to do is either try and sell you more, not addressing the issue and customer service rep wants to argue. I would not recommend this cable company to anyone.

Have been very pleased with their service. However it seems from time to time they give you channels then take them away? We are pleased with how much a month we're paying and don't want to upgrade because that means paying more per month and only to get a bunch of channels you don't want just to get the one you do. So when there's a channel you like... then it's taken away. Not very pleased, mmm maybe it's time they customized packages so one can pick what they want and not what's offered or feel they have to upgrade and pay more (especially to the existing customers). Just a thought...