DISH Network Reviews

It is just afternoon here. It's a little cloudy no bad weather and my Dish has gone out again. It also goes off every hour on the hour so I have to use the remote to let Dish know that someone is watching the TV. It really gets annoying and has been going on since I got a new cable box. I'm switching to DirecTV, if you have alternative don't use DISH on any of TDS products.

I requested a full refund of 61.00 that my 15 yr old daughter illegally spent to open an account. When I let them know she did not have permission to do so, they informed me that they do not refund your money. That is not their policy.

I discontinued Dish service in October of 2015. Dish said they would send me boxes for the receivers to be returned. I received the boxes and sent the equipment back to Dish. Three months later I received additional charges from Dish on my credit card. Dish stated they never received the equipment back and that they had never even sent me the return boxes. After getting a supervisor to agree to listen to the phone call I had with Dish, she agreed that the agent said he would send out the equipment return boxes, but they have no record that he did, or that they ever received the receiver's back. After dealing with these morons for 4 months, I speak to a customer service manager who tells me that I can resolve the whole issue if I pay 49 dollars per receiver for a total of 98 dollars. I agree and she tells me I will be receiving a invoice via email. I finally receive a email invoice. It's for $249.00!

BEWARE!! If you order your DISH Network over the phone please be aware of all of the terms and agreements you are agreeing to. My husband and I recently lost our jobs, we could not afford rent let alone our Dish bill. They would not let us out of our contract even though we had no service. 2 months after losing our service they took $400 that they called their termination fee straight out of our bank account without our permission which put us in the red.

It is ludicrous to live in New Jersey and to never be able to access local news stations. Yet, as a New Jersey resident I am forced to watch Pennsylvania news stations. However, DISH PROVIDES AL JAZEERA NEWS to New Jersey residents instead.

Back in January we sign up for this stupid service that first did not give me the right amount of channels that they offer. After calling them after the installation they act like they did not know what I'm talking about. Second they promise me a discount for six month but instead my bill went higher. Last Internet who in the world uses limited Internet? They never mention that it was a limited, in that case I would stay with Comcast. I try to get out of my contract but they say I'm contracted into one year. So my advice to everyone out there, don't get Dish. They lie to you, let you sign a contract and they you stuck for one year OR MORE... I would NEVER RECOMMENDED this COMPANY to NO ONE.. They are WORST ever.

We just signed up for DISH Network today, and after 2 hours of having the service, we realized that the sports channels that we thought we were getting (and paying extra for) were not included. We called to try to cancel the service and were told we had to pay an early termination fee. Now we are stuck with this service for 2 years that doesn't have the only channels we were trying to get! No one in Customer Service would help us and told us we were stuck! We find this absolutely ridiculous and want to warn everyone NOT to sign up for DISH Network!!!

I'm not a customer - thank God. My problem is I do not want service. I do not use TV. STOP, stop filling my mailbox with solicitations for service. Stop junk mail. Do you understand what No Solicitation of any kind means... No people at my door, No mail and No phone calls. I own and reside at my home. My name is not current resident. I've returned mail, called and faxed... THE POOR PEOPLE THAT USE YOUR SERVICE.

I have had DISH TV and Internet for about two months and have had nothing but problems with the internet portion. I finally got a tech to come to my house and he indicated that the router box that Dish initially installs (for free) is useless but that is what they give you. So this leads me to purchase (for $50.00) a better router. This now seems to have corrected the internet problem. Now the TV is not working properly. Been on the phone -- no satisfaction. They need to contact their "engineers" with the problem and maybe will get back to me but I can always call again. So no TV service in the interim. This company has so many hidden charges, it is unbelievable. They tell you that you will be very happy with the internet service because it is fast. I have found just the opposite. I would never, ever recommend DISH to anyone. I am very dissatisfied with DISH. In the meantime, I am still paying for service that I am not getting.

I requested for Dish tv cable service (200 channels + few international) when I was in NY. Dish guy came and could not find the right location to get a good signal for the main CHANNELS for which I had requested the Dish tv. Though Dish guy installed the international dish in my porch as signal for it was ok. I said that let me check whether my apartment owner allows me to install the main dish somewhere else apart from the assigned location in my porch. Within one week, I informed Dish that I can't install the dish anywhere else. They said that "you have to complete the 24 months contract." I kept paying them without using their 200 channels service. I also kept paying my other service provider Time Warner. Several times, I called them to settle it. They keep charging me without I even use their service.

I cancelled their substandard services. They continued assessing charges to my account after I had notified them of cancellation. My payment was 49.95 a month. They kept raising my payments while they were advertising 49.95 monthly deals. They need to be prosecuted for elderly abuse. Close to 5000 other abused consumers share my testimony. Thank you for reading this. Be safe. God bless America. Death to Dish.

We signed up for a 2 year contract with Dish Network based on what we are now finding out was a flat out lie. We were told that we could suspend our Dish Network services in our second home for $5 per month for a maximum of 9 months in a calendar year and that there were no other fees involved. What we discovered in our first call to take advantage of this "vacation mode" service that was promised to us was that using this vacation mode permanently negated all discounts given in the contract. So, in effect, it costs us considerably more to use this service than to pay full price for months in which we will not be even physically present in this home. Please beware!! Do not trust anything Dish Network tells you when they are trying to sign you up for a contract!!

I called to upgrade my services and they said "no problem". When I called to do it there was a fee. Come on. And I would have to start all over with my contract and they won't save their early termination fee. They charge me $240 for nothing like that money would break them. I hate Dish and want out of my contract.

When I sign up for Dish network I told them not to install the dish on my roof. Well the service tech did and said it was his fault and they would take care of it. When he was done with the rest of the installation he told me that I need to sign the contract. I informed the tech that no I wasn't going to sign the contract because he put the dish on the roof. I said I would sign it if he could put a comment on the contract about his mistake. He said he could not do that and he was going to remove all of my equipment If I didn't sign. I called Dish network and they informed they would take care of the problem. Well that was my first mistake. I trusted Dish network. I called over 50 times in 3 weeks and they told me I sign so they would not fix the problem. And if I want to get out of my contract it would cost me 500 dollars. Well I paid the 500. I would never do business with Dish network. Do yourself a favor, stay away from Dish network.

I purchased Dish service on 9/2015. From December 2015 through February 2016 I started having problems with my signal. After 5 visits, numerous calls and over a month the problem was fixed. Dish service changed the position of the Dish receiver at which time I found out that the initial installer placed the dish on top of my roof of a brand new house built on 9/2015. I specifically told the installer to place the dish on the side fascia board. He took it upon himself to install it on my roof and open several holes which could lead to a roof leak. I file a damage report and explained that I never authorized for Dish to place the dish on my roof and they refuse to remove it and repair the holes they made.

I don't receive internet in my area. However I am locked into a 2 yr contract with them. I spoke with 8 people today, explaining situation all 8 times. They will charge my acct 480.00 to get out of it. Although I SPECIFIED I needed internet, wifi, and was promised. I am in shock at the audacity. I was offered no help, only apologies that the csr who took my order misled me!!! Ad says; "high speed internet available no matter where you live."

In November 2015 we moved to a new house and I contacted DISH Network to get service. They offered me a bundle with Cable TV and Internet and that the service will be great. I explained that my wife has a home business. They gave me a bundle price. A technician came to install the new service. He stated we would get 59 GB of service. I told him I worked from home and had to have internet and was not sure if 59 GB would be enough. He also offered me to buy a Wi-Fi Router which I did buy. I explained also that I have 2 kids and they were on the internet all the time.

Continuous problems with faulty DVR boxes. No one seems to have a answer. I repeatedly have had DVR box replaced. While every time losing all recorded movies programming etc. I'm sick of DISH. Sick of the junk they peddle. The lame excuses they have. Mostly waiting four hours each time for one of their techs to show up and leave without fixing the problem, all the while DISH has their hand out for money they do not deserve. I told the lady tonight, "I'm paying for a service they have not been providing." I'm tired of being ripped off. Goodbye DISH! I hate everything about you and your junk.

I asked for new remote... Old one had many years. They tried to sell me new one. Why?? I have to return it if I switch providers. Thought seriously simply because of this. Signal is clear/strong. Goes out few times during stormy weather. Decent value, but when they sign up new customers, it's MUCH less. If existing customers 'lock in' NEW 2 year contracts, they should pay somewhat less. On 95% of time - few outages during bad weather. Love the 30-second fast forward DVR.

If there's a problem with viewing a tech is available for help or any other problems you're experiencing. Slight little rain fall, programs go out and cable loses signal. The value of my cable is I would be lost if I didn't have it. Dish is very reliable when tech is bringing new equipment out, rewiring inside, outside lines, and fixing problem you may have with tv. I would like for my cable to offer TV1 and games again.

Get no help. Just keep raising prices because they have you hooked on a contract. They go off the air, you have no TV service. They do not credit you for it so you pay for a blank screen. 250 plus channels rerun after rerun. You receive maybe 10 or 11 channels that you watch and pay for 200 that are worthless. Audio up and down depending on which channel you watch. Interference that cause you not to be able to hear or see. Use internet streaming video like Hulu or Netflix. Dump the Dish or cable.

It is very difficult to get to talk to a real person and their customer service is greatly lacking. There are very few channels out of the hundreds that they provide that we watch. We don't care for the sports, spanish, evangelical, shopping, or reality TV stations. That leaves little else to watch. I think we are paying for more than we get. We have very few problems with our system. We would like to be able to choose the stations for which we would like to subscribe to. We do not like bundles.

Automated services are good. When a customer service agent is needed, their comprehension is very good. When there are no contract-related programming disruptions, service is great. Otherwise, customer's do experience reduced service with no reduction in cost. The cost of Dish Network increases often and dramatically. The way the packages are setup, you will pay for channels you do not watch. Only severe weather disrupts signal. It would be nice not to have to pay for channels I do not watch.

Always answer promptly and knowledgeable. Too costly but we have no choice where we live. We had the big C dish for years and paid $300 yearly for same programs we get with Dish which is $100 month. Hardly ever lose programming. We seem to be more satisfied with our service than people with the other service. We just don't like the cost or being forced to have this service by the Government. We cannot get digital service here without Dish. We loved our big C band dish!

With the exception of one hiccup early on, the rare event we need to contact customer support has been easy and the representative has been friendly, helpful, and knowledgeable. We do not often get service interruptions during bad weather, and programming has been consistent. DISH has provided by far the better customer support and reliable service for us. The occasional weather-related outage has been due to snow accumulation on the dish. Otherwise not many service outages at all. I like how Netflix is integrated as a channel, and the only negative is a better guide and search interface.

I've been with Dish now for over 10 years and have never had any trouble with the service or their customer service. Very clear picture, almost never goes out except under severe weather and then is usually right back up. Unlike cable, when it does go out, it could be out for days. Great prices. Never had any problems with the company or the quality of the picture. The only drawback to Dish (and DirecTV) is that here in PA, we cannot get the Flyers, Sixers or the Phillies as Comcast had their crappy lock hold on them and will not allow Dish to carry CSN East.

Pretty much always available and easy to deal with. Very good! In the beginning, the bill was way too much (in my opinion). Then, as my contract neared the ending date, they reduced my bill by $30/month. I didn't even have to ask for that. But... now my monthly bill has gone up $5. No explanation, nothing different on my billing other than an increase price for the package I have. My guess is, this will just keep happening until they get my bill (which used to be $90/month) back up to where it was. Tech support and techs are pretty good.

There are scripted answers to our calls, and no resolution until I ask to speak to a manager or an advanced technician. Weather determines a lot of what we can watch. There are a ton of channels we never ever watch (nor would we want to), but we continue to have to pay for them. The movies generally suck really bad, but again, we have to pay for them. Even pay-for-view movies suck. Rarely a rating above 2 stars. Just paying through the nose for nothing. Too high of a cost for very low quality programming. I don't watch sports, or most of what is offered - but pay we must. Also, the DVR skips and jumps when we record something.

They keep increasing the subscription rate. They fail to understand existing customers complain and make customer to terminate the subscription for being long time customer. If you are not their customer they keep sending promotion material and offer discounts etc. Too many useless channels. More than 70% of channel are worthless full of commercials. During the commercials volume changes and you have to keep adjusting the volume. Whenever it rains you lose the signal. They should be free because of commercials.

Every time I have called for support they are always very helpful and considerate. I have never had a bad experience in the 20 years I have been a customer. Only time I have had any problem is when we are having horrible weather. Otherwise I always get a great picture. I think it is too expensive and that is for any provider. We have to pay for local channels which are free using a regular antenna. To have to pay so much for entertainment is horrible. Once the dish is set in place nothing else is done. I have been paying for a lease for my DVR and have paid for it more than once.

They put you off and will not answer your calls or read your letters. Any inclement weather shuts it down since it is a Dish outside the house. The programming is very limited and most of it is old movies, old sitcoms, or sports events that I am not interested in. It is way too expensive for what you get and you must watch on their timetable or pay extra for a recorder which is a lot of bother and too expensive for what we get out of the service.

They always come and fix any problem I'm having in a very reasonable amount of time, and are very courteous. The problem is fixed the first time, but they always tell me to call back if something isn't right. I don't get most of the programs and shows I'd like to have and it's very expensive for no more than I get. I don't have it when I need it -- a minor storm or major storm when I need it most, I don't have anything. That's a big problem. Perfect picture. I wish they would stop raising rates and giving nothing. The new subscribers get a highly discounted rate while their old reliable customers who have been loyal for years get nothing -- but an increase in their bill.

Most of the time you get someone who either you can't understand or doesn't understand you. If you're lucky you get through in under ten minutes. And most of the time you get the runaround when you question prices. Service has been ok but as with any provider, prices are always going up and service is less. It is just too high considering at one time I had my own personal dish and was able to get any feed east or west coast along with any channel there was for free. And never worried about certain channels being shut off because your provider claimed they were fighting a cost increase to save you money, and in the end raised your cost anyway, while charging you the same price even when you weren't getting those channels they were fighting with over a cost increase.

They helped me with tech issues in the past but as far as giving me choices for programs, well they only let you choose packages that include a long list of crap I never watch, hate, or cannot stand. It's expensive and ridiculous. When I cancelled my subscription after paying thru the nose for 13 yrs, they did everything to sell me on a cheaper deal still including crap I don't care for and would only get down to approx. $33 a month without including the 2 channels I watched mostly, Al Jazeera America (now being cancelled) and the comedy channel. I refused and now use the internet and ROKU to watch Amazon and Netflix.

Frequent outages and technical problems requiring resetting equipment by Dish and visits from technicians which I had to pay for despite having a service contract. Customer service people frequently couldn't speak understandable English and often rude. When it worked, it was fairly good, although the so called High Definition programs they charged extra for were really standard definition that was upconverted. The programs also frequently had motion artifacts. The cost was advertised as a good value but after paying for all of the service calls and equipment failures and extra costs like their charging extra for high definition and service contract it wasn't that good.

Every time I call for service or help, I get a third world person. 99% of the time the person speaks very broken english. Even when I say goodbye and call back, I get the same issues - third world person, bad english. When I do get a person who speaks decent english, they try to either sell me more or most of the time have to get their supervisor or they pass me on to the so called tech person, who runs me through many different routines. After an hour or more things get resolved. Reason I tolerate them, is that based on my location, Dish Network is the cheapest and will travel into the hills to install their stuff.

The customer support is all about money. My internet started getting slow and wouldn't stay connected. Had a serviceman to come out check the phone line for a charge of 35.00 to only find nothing and tell me "It's the main branch. Call them up and tell them it's on their end." They push a button of some sort. Everything was fine for a couple of weeks then it started the same process over again but this time the service guy said that I wasn't getting the high speed that I was being charged for 5 years. Well called customer support. They tell me I needed a router upgrade. Ok. "How much is this gonna cost me?" CS said "Oh it's free shipping included." Just a run around next month 99.00 added to my bill but I got the speed I was paying for 5 yrs.

When I send an e-mail their response doesn't even address the issue. When you call because the receiver is not working they make you go through all these steps even though you told them you already tried them. They are like stupid robots. They don't listen or have any reading comprehension. I pay for HD but several times a week a message appears that HD lost so switching to SD. You are paying for over 200 channels. Many of them are duplicated because they appear as HD and SD with different channel numbers. You pay for a bunch of shopping channels and many other channels that no one would pay for if they didn't put them in a bundle. It seems to be reliable, but there are problems when there is heavy rain. I wish they would allow you to pick your own bundle. I have been switching little by little to watching shows via TV using Apple TV.

They charge too much. Every receiver has additional fees, and they want to charge $100 anytime I need a service call or an additional service hooked up. I also hate that I can't pick and choose only the channels I want and actually watch. Why am I having to pay for unwanted packages? Certain channels I specifically want I can't get unless I upgrade my whole package, at significant increase in cost. Good picture quality, 24 hour customer service phone support. Too expensive. Usually always works except in bad snow weather, and except for the Slingbox dish anywhere service which almost never ever works. I want to choose my own channels. I don't want my channels packaged with channels I don't want.

Every time you call or get transferred to a higher level support you have to go through all of the basic fixes first. You are already talking to someone that their first language is not English. It takes between 30 minutes to over an hour to just get a reset done when you have lost power. They have a script to go through and don't seem to listen to you when you tell them you have already done certain steps. You don't know all of this when you sign up for the service but I will not be guilty again when the contract is over. They waste my time. Way too overpriced. Service goes out any time there is a storm or even heavy rain. The satellite service is bundled with Windstream internet which is overpriced as well but works ok.

I called to cancel Dish because we were switching to another company. The guy kept me on the phone for an hour trying to keep me from leaving. I finally agreed to stop the service for a month and then we would have a dish installed at our beach home. He said I would not have to pay for the month that it was stopped. Well guess what, we did and needless to say I did not get it installed anywhere else. I am so tired of big companies being able to lie and rip people off. We as citizens can't get by with this, but it seems big companies can just tell you anything that they want to and get by with it. I just don't understand.

I agreed to Dish Network. My package included one free year of Netflix. They installed their equipment. I tried to use Netflix and couldn't. I called Dish and they said I needed a Hopper box, $15 more per month. That was not what I was told. They are being fraudulent. This type of business should be allowed to consumers. If you don't handle this, who does???

I signed a two year contract a year ago. Promised the best selection of channels. For the best price. Lost several channels now replaced by duplicate channels - as many as 6 of the same infomercials at the same time. RIPOFF!!! They lie!

Well, I have been a Dish customer for 4 yrs now. I have been behind a time or two on my bill but always catch up quickly. So, when I called I was routed to this dept. So I am now being told that if I call their customer service dept. more than 1 time a month for anything other than technical issues I will be disconnected!!! Isn't this their job? So they tell me I need to go online, use their apps, or speak to an online representative. I don't know if anybody has tried that route, but they don't know their butt from a hole in the ground. They have done their fair share of screw ups on my account, but bragged how they always made it right! Bragged how I wouldn't ever trade Dish and recruited so many people to their business!!! Not no more. This is ridiculous. They act like I call every day. Besides today it's been at least 2 months since I called there because I do a lot online! Well good luck to anyone else.

Dish Network cheat me that I do not expect from a corporation! After having a loyal customer of Dish Network for near about 4 (four) long years, now I should think. I was completely bluffed by that network. I have been using Dish since June 2012 which initiated with a 02 years commitment. Soon after starting with the service, my DVR came across some problem and Dish replaced that DVR. The replacement DVR was working fine and I have so many important recordings on it.

We had a man come out to adjust our Dish network and while here we ask him about Dish net. He was all over that... He stated we would get 59 gb of service. I told him I worked from home and had to have internet and was not sure if 59 gb would be enough. He stated he had 4 Kids and they were on the internet all the time and never had to buy more. Well how stupid am I... Fell for it, hook, line, and sinker. I do get 59 gbs a month, but what he didn't tell me was 49 were between the hours of 2 am and 8 am. LOL So all I have is 10 gb to work with. Which in a given day of work, NOT streaming I use all 10 gb. It now takes me 3-5 minutes to load a page and I have to deal with that for the next 2 weeks. I might add, I've been on vacation for 2 weeks and did not use any data to that period of time.

I have tried to get Dish Network to stop harassing me. My roommate was drunk and used my info to sign up. When the bill came and I saw my name I called right away and said I had not signed up for their service. They were rude and very evil. The person who actually signed up told them what had happened and they still won't leave me alone. They sent me paperwork with my name spelled wrong and said I had signed it. I have told them I will be happy to see them in court. I have worked very hard to protect my credit and I am sick of this. One of their professional (not) customer service workers even asked me for my social security # and other private info - I can only imagine it was to sell it to someone to do further damage. I hate them!!!!!

I've been with Dish Network for 3 months and I HAD, the pay as you go plan. I travel for my work so it was the way to go. Customer representative at the time did his thing, advised me to keep track of my end date cycle and all the good stuff. Also told me how to go about if I was gone out for more than a month that ALL I had to do is pay my monthly fee and I'm good. Well until now! My bill was fixed at $66.56. Not bad since I subscribed to all the soccer channels available. Well now; because their "system" says I was cut off yesterday when in-fact it was off since January 15! The experience was totally the opposite, employee even insulted me and told me that next time I go out of town that I need to let them know and also let them know if I have a monthly phone plan as well! I guess its employee of the month season at Dish Network... so sad but good riddance!

DISH is by far the worst cable service I have ever had. When setting up my account I was promised a lot of wonderful things, free no less. The rep promised a no contract deal with $50 for both TV and Internet services. I was delighted at the sound of all this, but it gets much worse. I found out that I was tricked into a contract and I received a bill after just a few days without actually using anything.

Dish Network has the nastiest, rudest personnel working for them. Their customer service is the worst by far. They will never have return clients with the way they service. Their contract is ridiculous and you end up paying hundreds more than what was originated. They actually obtained money from my account without permission and stated... "oh well ma'am it was in the contract". I will tell everyone I know NEVER to obtain Dish... I will write reviews to tell my story over and over again... The WORST company I've ever had to deal with. They know nothing of loyalty nor nothing of customer service. I have switched to U-verse with AT&T. Perfectly understandable why they don't have a review page on their site. It would be nothing but trash talk about them. Don't be stupid!!! DO NOT SIGN UP FOR DISH!!!

I have had to send the receiver back 3 times. Today I rebooted 8 times. No customer support 24hr at 90$ a month. Am sick and tired of no programming choices. I'm cutting the cord. WiFi and Netflix is a better choice.

I ordered Dish when I moved to Santa Fe because my neighbors and a friend had their service for years. Guess they don't know what they're missing. Once the service was installed, I tried using the remote which had braille keypads that were so painful to use, it was excruciating. My fingers were not in good shape from the move and in addition, it was difficult to see anything on the keypads which were dark and counter intuitive. Once I was able to get the tv on, I couldn't find any of my usual channels. I tried for the longest time and couldn't find my way around. The only channels I could find were pay channels. Everything seemed foreign. I was so unhappy with the service, I called the next day and asked them to cancel it and come pick up the equipment. They said I would owe $526 for termination fee if I cancelled. I said "I didn't like the service" and they said, "You signed a contract, therefore, you are liable."

DO NOT CONTRACT WITH DISH. They will screw you. Satellite Internet max at 50 mbps and continually buffering. Tech charged us for a new router and still paid monthly fee and he took our old router with him. They charge $10 per box to ship equipment back. Customer service sucks. Don’t use Dish!!!

I called to upgrade my services and they said "no problem". When I called to do it there was a fee. Come on. And I would have to start all over with my contract and they won't save their early termination fee for nothing like that money would break them. I hate dish and want out of my contract.

Two years is just too long to sign up for a television contract but I did so anyway because, in my brand new subdivision DISH Network and DirecTV were the only television options I had. I took a chance on DISH after reviewing pricing for both. Twelve months into my contract, we decided to relocate because of job opportunities in a different state. I called customer service and attempted to explain my dilemma only to find out that they fully intended to charge me a $240.00 early termination fee! I spoke with two different customer service reps. and they both said that's what my contract states and that's what they were going to charge me.

Do not get into their contract, because there is no guarantee you will get the service in all places. And if you move and do not get service you are stuck in their contract. They will ask you to pause and all goodies stuff, but basically they will be sucking $5+ taxes out of your pocket every month and your contract will be on hold too. They do not have policy where customer can come out of contract if the reception (DISH Reception issue) is not there. So basically you are stuck with paying.

Started the switch from Comcast to DISH January 2015. Hook up day the guy had a work order for all three--phone, tv, internet. Didn't bring anything for the phone or internet, all we got was the tv. Said he had to come back. Feb 2 2015 still trying to get service. I set up times and days for hook up. Took time off work--3 different times and they never showed. Ported my number of 40 years over and they still screwed up. Long nightmare and tons of stress later yesterday Feb. 9 2016 I just got a phone and internet. Of course not my phone number of 40 years. Their monthly rate they gave me that wouldn't be raised ever, never ever got. They are 40 more a month than Comcast! The most lies and dysfunction I have ever seen. CenturyLink is also a third party and is just as much to blame. Save yourself a lot of stress, don't use either one. I won't be staying here and giving them my money.

I called to order internet service from DISH and was quoted a $37.99 price for Internet and basic television. When the tech arrived the following week he installed the TV service and when I asked about "how the box streamed the a signal to my computer?" he told me that it did not and that internet was an entirely separate service. So I called DISH and learned only now that their Internet service is not available in my area. I was outraged that DISH would try to stick me with TV service when I ordered internet, this stinks, talk about deliberate misrepresentation.

Never ever get this ** service whatever you do. Two weeks into my service I ran out of the 10G they give you as a standard. They explain thru their lame ** customer service that streaming music or movies eats up your time - "only after the fact of you getting the service." What a bunch of **!! Your service will slow down to nothing and won't even open a page fully. I contacted them three times before they gave me the only available 5G more and ran out of that four days later. Of course they're just full of apologies and told me to not stream and it won't eat up the data. I thought moving over from HUGHES.NET would be a better move because I could bundle my payments but it turned out to be the biggest pain in the ** and cannot get out of the ** contract for less than $400.00. Stay the ** away from DISH internet whatever you do. Their service sucks the big one!!! Hey DISH??? Kiss my **!!!

We have a 6 unit apartment building in an area where cable service isn't offered. As a result, our most of tenants decided to use Dish Network. While as the owner, I never authorized any drilling or installation into my roof, I honestly would have if I was ever contacted but also would have checked the installation after. The installs were done many years ago.

When I first signed up for Dish, everything was fine. I should have realized something was not right when they took off with the DirecTV disk. Anyhoo, it was about 1 month in when an upgrade to Dish Anywhere reduced the service. So, I decided to take a look through Fiddler and say all of the connections they make to Google Analytics and various adware for some reason. Then the service continued to blink in and out. I called several times and after they go through their troubleshooting spiel they always fall back to old reliable, it's my ISP.

This company thinks it's okay to swindle and scam their customers for every single month they are with them. They are liars, they are rude, they are unprofessional, and unhelpful. I put in a complaint with BBB and the man from DISH who called me was the worst person I've ever spoken with. He harassed me, was rude to me, belittled me, and did nothing to solve my issue. They also will remove channels at whim and pretend like they didn't. Stay far, far away from DISH!

So I took advantage of a bundle offer between dish and frontier communications back in 2013. I cancelled with frontier and they told me to notify dish. I paid frontier and they said they pay dish any fees. Yet dish out the account in collections. I paid the collection not even thinking so they'd leave me alone. I had to call frontier because of a late payment issue. I asked if it was because of the dish account. They said customers don't actually interact with dish about fees and the etf was paid by frontier. So they got paid by frontier and by me. Moral of the story if you have a bundle check with both parties about these calls. And #2 don't do business with dish.

I canceled Dish within the 2-year contract period. I was told the cancellation fee would be around $180 at the time of sign up by salesperson, though nothing was given in writing. That fee went up to $240 and ultimately charged $280 when I finally canceled their service. Dish is refusing to send me cancellation invoice/statement stating the amount saying "they don't normally do that" despite two calls to their customer service. I also expected they would remove the dish installed on the roof as well as repair all the holes they drilled in the walls to get the cables into the home. Now, I am stuck with all these wires and dish even though I no longer use their service. Please think twice before signing up for their service.

I had Dish Network install the dish on top of my roof. I would have thought they would be careful on where they place the dish and where they would drill the brackets to stabilize the dish. I don't know if this was a normal practice on installing of the dish, but the person that did it, drill directly into the shingles on my roof. I would notices some dripping in my room when there was any rain storm and thought that maybe the leak is cause by a crack somewhere else. It never really occur to me to go up to the roof and see what was the problem, until one day, I decided not to continue with Dish Network and a technician came over to remove the dish on my roof.

I wish I could leave a rating with no stars whatsoever. I have had numerous issues with Dish. It is by far the worst decision I have ever made! Problem 1, I call dish customer service to add an additional cable box for another room. "Sure no problem we can do that for you, in order to proceed I need to run your credit and your contract would extend another two years." What??? You ran my credit when I opened the account and even took a $100 dollar deposit. Needless to say I am not extending my contract for another 2 years for an additional cable box.

My Grandma is 90 years old and had dish for 18 months and apparently signed a 24 month contract. She is hearing impaired and disabled. They charged her $20 per month to disconnect her service. Plus every time it rains the signal goes out. This company is a horrible example of big business in America. I would not use them again for any service.

My boyfriend wanted to start services with Dish network once we saw a promotion on TV for cable internet and phone. I was told they didn't have it and I can only get the cable and phone. He called back and decided to continue with the services anyway. He didn't have a credit card and he was told if he wanted to start services he needed a bank debit card, not prepaid so I allowed him to use my debit card for the one time deposit fee of $1.00. I told him he could use my email address for the electronic bill since he never ever checks his email and he needed help staying on top of the bill.

I've been a loyal Dish customer for 20 years. Today I asked for the special as advertised on website which was Top 200 for $64.99 for a three year lock. I was told I did not qualify!? I asked why not. Audra (ID **) would not let me speak to a supervisor nor could she explain why a loyal customer is treated like a second class citizen. It makes absolutely no sense to me why a company would alienate a 20 year customer. If they can offer to a new customer, they can offer to a loyal customer. Audra was smug and indifferent. All she could state was "That is the policy." Who wants to hear that? Finally she offered me one year at that price. I asked "Why not 3 years like a new customer." She could not explain. Unbelievable!

What exactly have you done DISH to make this increase acceptable. The competitors are lower! Thanks for the nice card explaining you are better than the rest but what you miss is that you are no different. Sorry TV is not that important to justify the $100 you charge me per month. Hello digital antenna.

Had a great experience with Dish. Then when my contract was up, they decided to tack on a $60 cancellation fee, plus charge me $30 to ship back their equipment. Apparently this company is built on nickel and diming people. I'm positive Comcast takes care of all those fees as long as you aren't in a contract with them. They also seem to use their words very well which is deceitful for some people. They kept telling me my credit would pay for the cancellation fees. But, the credit I have on my account is from me paying for 3 days of a billing cycle, then cancelling. He kept insisting that "My cancellation fee was only $10" because of the credit I had on the account. This guy must've thought my IQ was that of a goldfish. I can't express it enough but, do not use DISH!!

I signed up for Dish Network TV about two years back. I did not get the rates which I was told on phone while I was signing up. When installer completed the work the paper which I had to sign had a different amount than what I was told over phone. After one year the rate were doubled. I was waiting for the contract to be over. When called for cancellation, they started offering me to reduce the rate. When I insisted on cancelling the service. They charged me for return the box to them. I would advise all individuals to be very careful while dealing with them. Try to have everything in writing. Better yet don't have their services.

Unethical. That's an understatement. My bill 3 months ago was $113, 2 months ago it increased to $114 a month, last month it was $115, this month it's $121. Unethical. Not a chance. There should be a class action lawsuit filed against Dish Network. Consumers need to get together and put people like this Dish Network out of business for good. Capitalism. This is more than capitalism. These people are just plain thieves. They have specials every month and when they don't sell enough they pass it off to their customers and I have been a loyal customer for over 10 years. No more. Dish is gone.

I had helped a friend last year to get Satellite Service with them and they didn't have a credit card. So they didn't charge me for helping them get service started. But they called them December 29th to disconnect and leave them and they didn't know that they had that much longer till they would be able to leave and the son of my friend told them not to take the $160.00 out of their checking account. And the Dish employee told them that he would do something else and not to worry. Oh he did do something. He took it out of our Checking account and it was taken out on Jan. 11th and I didn't catch it till last week. And I told them they was not authorized to go into my bank account and take nothing for it was not our service.

I had to close account--moving and could not have satellite where I was going. So I talked to a Mark with operator ID-** (doubt that's real). He was RUDE. Insisted that he needed to charge my account immediately. I asked to pay in 3 installments he said no and I told him had NO money in account at that time so my ss check came in and they pulled $511.83 from my account left me with $50.00 FOR REST OF MONTH. I told him NOT to do that from my account but they did anyway. I will never ever recommend them to anybody and stop any of my friends from getting DISH--- Very, very, very disappointed.

This is the WORST Internet service I have ever had.. It will cost me 300.00 to get out of this and I will never recommend this company to anyone... I give this Internet service a 0.

Called Dish Network to ask for a quote on adding their internet service to my account (already a Dish Network customer). They insist upon getting your name, address, phone #, and get this, "what type of gaming system you have." After asking what the heck the type of gaming system has on their prices, they tell you they will not give you rates unless you answer their question. Asked to speak to a Manager at that point. Then get told that Dish does not offer any internet service in Cheyenne, WY. I'm like, "but I have your Dish for tv, why not for internet." She could not or would not answer. Given that a friend of mine who also lives in Cheyenne had checked on their internet service a few months ago, I believe that they are lying. So, now they have all my information so they can sell it to some identity thief??? Stay away from this company -- they appear to be crooks.

Referred a friend and didn't receive the benefits.

Dish network is a unethical company that will take advantage of consumers at any chance it gets. I called Dish to cancel my service and decided to put my service on hold instead. BIG MISTAKE!!! Nine months later, without my knowledge, they turned my service back on and racked up a $400 bill. This entire policy is designed to confuse customers and see how long they can get away with ripping off customers. Beware of this company!!!

We were in the process of a complete renovation. I called to find out what wiring was required for the Dish TV and Internet. I was told both used coax cable. We paid to have the house wired as they instructed. When they arrived for installation we were told the internet required copper wire and they would charge us $50 to run that wire. After I complained they dropped that. But they could not run the wire to the location I wanted. I was also originally told they could mount the dishes to the roof or chimney. When the guy arrived he told me he didn't have the right mounts. So now I'm stuck with two very ugly dishes at the end of my patio and wires running up the side of the house instead of them being on the roof.

I have had Dish Satellite internet for several years without problems until 5 months ago. I started receiving emails that I had used my data cap allowance for the month at about midway through the month. We checked all devices and tried to find the problem. We were not using it more than usual and we actually cut way back but each month we capped out at mid month. Finally installed glass wire to track usage and we are not using half of what Dish says. Called them and they deny a problem on their part and tried to persuade me to buy a bigger package. It finally hit me that I was being taken advantage of. This is such a devious and fraudulent practice. When I asked them to give me their tracking record they said they could not due to privacy laws. If anyone doubts how low our usage is I will be happy to provide our tracking record. Dish is ripping us off!

I signed up for Dish TV at one of their booths at the County Fair. They said there is no contract. When I go to terminate services 16 months later they say I will be charged an early termination fee. What??! They said when I allowed them to bill my credit card that I authorized the contract. Balderdash.

I signed up for Dish Network thru a family member back in or around September. In December I used my mom's debit card to make a one time payment and I made it clear it was a one time payment. On Jan. 1 I moved and called and asked Dish to suspend my account till I could pay the bill. I got told I would have to call back in 3 days so I did that and again I was told the same. Finally the 2nd week of Jan. I got an email stating that my account was terminated due to non-payment. I was relieved that my service was off finally till I could pay it. On Jan.18 at 3:55 pm I received an email stating that my payment had been received. I did not make a payment so I looked at the last 4 digits on the card and called my mom. It was her card so I called Dish with her on the phone. I was told that the person used my password so nothing could be done without a police report.

I signed up with Dish 6 months ago. What the salesperson stated was not what I got. I have called Dish representatives over and over again. I decided to cut my bill back because of the increased bill. This company is a nightmare to deal with. I had the hopper and Joey removed and replaced with regular receivers. The technician came today. He left and stated everything was working fine. I had to get back to work. Came home and the tv in my living room was not working. Call Dish several times and they blamed me because the technician put in the wrong receiver.

Back in 2014 they ran a promotion that if you refer 3 people that get the Hopper then you get a free PS4. Well I referred 10 people that got the Hopper within the time frame of the promotion and I never got it. I called them every single month since then and they keep saying they are going to look into and submit ticket so it can be researched and nothing has happened. I did not get what I earned from the promotion. Also once I had 10 people referred I had 4 more that wanted get TV. So I called in and asked if I get anything for those extra 4 people that I referred. They said no. So I told them that I was just going to tell them to go to DirecTV (which looking back I should have just sent them there) because my brother had DirecTV and he would benefit from those 4 referrals.

My husband and I were sent a notice of a $5/month price increase. Our account has been on auto pay for about 15 years and we were surprised to find that our bill will be $85/per month. As we very rarely watch the satellite channels because we have a rooftop antenna for regular tv, we made the decision to remove the satellite service. I called customer service and was connected to a representative in Manila who spoke very broken English. This woman did everything but stand on her head and spin to retain our service. She advised we were a part of the Dish "family" and family did not leave; she made various offers of price reduction. When that did not sway me she asked if I would assign account to a relative if I could not afford to continue service. After 40 minutes she advised that she had cancelled the service effective the next day, but that we were paid thru 2/3.

I was a Dish customer for 12 years. When I moved, we decided to cancel and try DirecTV. Upon canceling Dish, we were sent a box to return the receiver and other equipment. We did so promptly. After receiving an email from Dish acknowledging receipt of the box, we heard nothing further for 2 months until we got a call from a debt collector claiming we owed $160 for unreturned equipment. In the meanwhile, we received NO communication from Dish indicating that we owed anything.

to prove it but they wouldn't even look it up. I had called on 1-13-16 to see if I could move the appointment to the PM and they said they couldn't but offered a 1-12-16 installation date. I asked them to confirm that "recorded conversation" also and they refused. I have contacted the loyalty department on phone and email and they are not willing to get someone out any sooner. They will not try to escalate this to meet their commitment and keep referring to the signed contract.

We HAD Dish up until recently. Our service was disconnected on Dec 3 for non payment. On Jan 7 they tried to debit our acct for the past due and the next month bill. When I called they stated we were set up on auto pay and had been that's why the acct had been charged. I explained that we have NEVER been in auto pay and the acct history would show that, nor could they tell me who authorized the auto pay.

Before I start, I want to change the one to no star!!! These people are horrible! From the representatives to management!!! I was lied to, to open the account with them. We got nothing that was told and promised!!! Upon opening the account for 3 days, I asked to cancel and the manager told me I was contracted and cannot cancel. I have had issues with the cable company since I have had them and constantly calling them every other week. Just yesterday I called and they were suppose to send out a technician the next day from 8-12; at 1:30 I called and asked and she told me no one is scheduled for a service at our place. I was.

I was looking for a satellite company that could install a dish on my tv antenna. DirecTV couldn't so I called Dish network and they said they could do it... Great... But when the installer came to do it he said they don't install on antennas anymore. Ugh. So he said he would write a note and that I should get my deposit back in a couple weeks. Well that was Dec 24, it is now Jan 16 so I called Dish and they said they have no record of my account. They use a third party so I need to get a hold of the "third party" to get my 50$ deposit back. Well I don't even know who the third party was because I called Dish network Costumer service, was no help I couldn't understand the person trying to speak English on other end.

The encounter I just had with trying to get DISH Network service reestablished/upgraded at my Mom's house in Crossville. Okay, this is going to be a bit lengthy, but it might be worth a read if you are a current DISH customer or thinking of switching to them. First, as most know, the family property in Crossville has been under renovation for some time. There are two adjacent houses on the same property - my parent's house, and my grandparent's old house, the latter of which has been my primary place of residence for several years. After Dad passed away several years ago, we began renovating that house and due to different circumstances it is only just now being one hundred percent completed.

17 years with Dish Network and I'll never use them again, because of a prissy, rude, obnoxious customer service rep! First off DO NOT allow them to talk you into going on "pause" if you are going to be off for more than a few weeks, after 9 months they will restart your service, and if you miss their email to you about that, they will charge you and demand you pay them, even though you didn't have a dish installed and your receiver was in storage! This company doesn't care about you and even though you had no way of receiving their signal they don't care about that either. They just want your money that they, in my opinion, didn't earn! They don't care that a 17-year customer will walk away from them and never look back, and that tells me I made the right decision.

I am so fed up with Dish Network. They constantly are lying when they are on the phone. When I originally signed up for Dish when I bought my new house, I was told that they worked with At&t for a bundling package. I was told by two gentleman (who were passing the phone back and forth) that they were doing a promotion with Dish Cable and AT&T Internet for roughly $50-$60 a month (TOGETHER). This obviously was the best thing I had heard yet. So I signed up immediately.

Also filed with the FCC. https://consumercomplaints.fcc.gov/. Dish Satellite Company needs to be investigated. They are totally incompetent, lie, are rude and just plain ignorant. The service is terrible. You're good for about 6 months, then everything is a repeat. When I first got the service, they said you had to have a Hopper. Every TV needs a box and didn't I even have a box with my old cable service at my previous address? He NEVER said I had an option. Well, I'm not a technician so I agreed. It wasn't until much later that I found out a hopper is a special device for technology that I didn't use and would never use. Plus they installed the hopper in my bedroom which made a loud hum all night long and kept me awake. They were going to charge me a huge sum to have someone switch the hopper and joey in the living room, so I let it go.

We had DISH with two years under contract. The dish most of the time would not work in the weather cloudiness, whatever. It was out a lot of the times during the month and you basically no resolving the problems. I had called him several times about billing and it was no resolve to it. They change services around and charge me $15 to change the service around and I wasn't aware of it until I got the bill. I ended up running to the end of the contract and I ended up cancelling service. I would never use this company again even if they gave the service for free. It is horrible, it does not work properly and is a total ripoff. When they installed it the installer stole medication from our house and we weren't aware of it until later on. They really need to be really put out of business where they're lying and ripoff artist all the time.

I signed on with DISH 18 months ago. I am not a big TV watcher so I signed on to America's Top 120 for a total bill (with all the fees) of 54.83. After I signed on to the America's Top 120, I got sick for awhile. A year after I signed on to Top 120 they took the liberty to change my plan to America's Top 200! The fee (with all the fees) for that America's Top 200 is $88.10. Because of my illness I could not handle all it took to get to the customer service - via phone or net - that is so insulated you cannot even find a place to contact them for anything other than an upgrade.

Ok, so I was shopping around different cable\satellite companies. One of my main objectives was to get the Pac-12 Network. I currently have Cox and they only offer a regional broadcast and not the main network. I had been a Directv customer for years before and was likely going back, Pac-12 or not. Dish, however, looked like a very attractive alternative. I first called on January 4, 2016 and was informed that for the Hopper, four tvs with HD, three premiums and a two year price lock I would pay $113 a month without anything down. It sounded good, but I was still price shopping so I said I would call back. At that time they did not run a credit check.

Installed Dish in October, paid first bill in full. Received next bill and it was over double of what it should have been. Called them and they assured me it was taken care of and to pay 95.00 to pay in full... which is still more than the bill was suppose to be at 49.99 locked rate for 2 years (I did have 1 movie rental). I called back in a couple of days to make payment when I got paid and the bill was up to 300.00! Paid the 95.00. I was first told to pay and was assured the bill was fixed. Two weeks later they shut off our service saying I owed 29.99! Paid the 29.99 and once again the bill is over 300! This has been going on since November and they refuse to fix it! Do not use their service. They refuse to fix their errors and won't fix them. SIMPLY A RIPOFF COMPANY!

BEWARE. I signed up for DISH thru a special with Frontier who is my ISP and phone provider. Sign up was easy, cost was fair and everything went well to initiate. I was happy. My husband got home and saw the note I had left the DISH installer was coming and he was not happy. He did not have a very good opinion of DISH and did not want their cables strung across our house. So I called to cancel. The representative was very courteous and understood the situation and cancelled the installer's appointment. I asked about the $49.99 initial set up fee if that will not be charged because of the cancellation (although, I would have not known if it was a refundable fee or not, no email with the contract terms sent as told). 'Chris' said the $49.99 is not showing on his end and to call back if I see the charge hit my account. TOO GOOD TO BE TRUE. This morning the charge was there and I called back to notify and request refund.

I was moving from Maryland to Ohio when I signed up for DISH. I picked the package with 200+ channels with HD. I moved to Cincinnati and rented a townhouse, where it was initially installed. After 9 months I bought a house in Cincinnati and called for technical assistance to transfer my service to my new home. The technician and subsequent supervisor could not get reception on my property because of all of the trees in my property and the neighbors. I cancelled the service and even though I had 14 more months on the contract, I told them NOT to charge me the cancellation fee ($300) because they were the one's who could NOT provide the service, so as far as I was concerned--THEY broke their agreement with me.

Just want to recommend that you do not use Dish Tv. They charge too much and their service sucks. Just wasted an hour fixing my TV with their tech support. This is about the 20th time. I'm stuck in a contract that I know is criminal but I can't get out of it. Bottom line is that Dish is a greedy pathetic company run by a bunch of lawyers who excel in ripping regular people off. They do not care. I don't have time to go into all the details. Why should I waste more time on this issue. They just suck. Stay away.

Trust me I do not have the time to write reviews but I need let others know the danger and trouble they will be getting their self to by signing up with Dish Network. This company is the worst, I mean the most terrible company I have ever seen. They have no respect for their customers. They are not bothered about their customers at all. What they care about is enriching their company by defrauding others. I complained about my cable machine and customer representative said they were going to send me a new machine at no cost. After some couple of months I suddenly noticed my bill went up. To my surprise they charged me for the machine.

So my boyfriend at the time and I decided to choose Dish as our cable and internet provider. We used his information because at the time I wasn't qualified but I did use my bank card as I would be paying the cable bills as we agreed. Anyhow, everything about the service was great. Everything was fine. A couple months went by and unfortunately we broke up. We agreed we would call Dish and change the payment information so he would be billed, not me. OK. It's been about 2 and a half months and I haven't heard from him or Dish. So I'm thinking everything went well, him and Dish are great friends, yadda yadda yadda.

Dish TV has the most egregious sales and prospecting service. All the callers are from India, downright rude and they keep calling even though I had added my number to the Do Not Call registry several years ago. Today was another rude encounter. I received a call from a guy with the name of Michael from the number **. When I told him I was on the DNC and do not wish to talk he uttered 'Pagal Hai' Hindi for 'Are you crazy'. He hung up then called me three times in rapid fashion, hanging up every time I picked up the phone. Dish Network should not exist in business. It does not have any real employees just a bunch of low grade phone terrorists operating from India.

The DISH Network Hopper search feature has been broken for 213 days as of today (according to advance support technician Alesha ID = **. Many frontline support techs are not aware of the issue or let on that they are not. It is a known issue with a work around of pressing the blue remote button while in search to close the keyboard, then pressing it again to show the keyboard. That works about half the time. Otherwise random letters on the search keypad turn blue and cannot be selected.

Having been a loyal customer with DISH Network for approximately 15 years, I am disgusted with the current treatment we have received this past year. We have had several occasions where our service went out. It started as hours at a time then went to days at a time without our TV. I complained and finally got a repairman to show up between noon and 5 pm which meant an afternoon off from work. (They refused to give me a 2:30 to 5 pm window so I wouldn't have to miss work.)

The service that Dish network provides is extremely poor quality. The Wi-Fi never worked, I could not connect to Netflix or anything and I ended up having to pay extra data on my mobile device each month because it would constantly disconnect. After trying to cancel, the customer care was horrible, they were very rude and wanted me to pay out my contract. Of course I feel as though I shouldn't have to pay since the problem lies on their end. They would not even work with me or listen to what I have to say. I am extremely disappointed with the people that are working for this shady company. I will never go back to DISH and I am praying that the company goes out of business so nobody else has to endure the same treatment and unfairness that I had.

If watch Netflix or YouTube then DISH internet service is not for you. They only offer up to 15 GB of data per month and once you go over it slows down to like dial up speed. Now, you can pay an additional $10 for 1 more GB of data but you'll eat that up watching a couple of YouTube videos. My complaint is that I would like to cancel my service but they want $350 for me to cancel. Why should I have to pay for something I'm not happy with? I know I signed a contract but it's not like I want to cancel for the heck of it. The service sucks and it doesn't work for what I need it for. About the only thing DISH Internet is good for is surfing the web. If you have kids who like watching videos and if you like Netflix and online gaming, this will not work for you.

Have Dish service for about one year out of the two-year contract. I was interested in taking advantage of the offer Dish Anywhere which has been advertised. My first contact on this issue was the sale stand at Kmart - Guaynabo. I was told that there was not any extra charge for the service, but that I had to pay $80.00 to the technician that came to install the equipment for the equipment and installation. The equipment was installed and the technician was paid the $80.00. When I tried to access Dish Anywhere, got a message stating that I needed a Sling Adapter. Called Dish Network, they told me that the equipment I had was not capable of doing what I needed to do. They sent another technician to change the equipment. Again, I was told that there was not any extra charges for the equipment or service. Equipment installed, Dish Anywhere worked, but once bill arrived, it was doubled from what I was paying - $66.02 from $33.75.

Dish had a referral program and if you referred three new customers you were suppose to receive an X-Box one. We referred three new customers, but they claimed one of the referrals went to someone else and we would not be getting credit for the referral. I talked with Dish for approximately one month but they refused to work and correct the problem. They even admitted that the wrong person got the credit, but said there is nothing they can do to fix it. Nothing they can do? How hard is it to create a new work order and give the proper referral? How can someone refer someone they don't' know? Very unhappy with the lack of respect and willingness to drive home the proper solution.

Our bill is due the 1st of every month. The first week in December I called customer service and let them know our bill was going to be late with Christmas and things. I explained I'd pay it all on the 1st of January, which I was told, no problem and thanks for letting them know. Then the morning of the 27th of December I find that the Dish had been disconnected. I called them and was told it was due to lack of payment. I explained that I'd already made arrangements at the beginning of the month. I was told that didn't matter and I'd have to pay the bill immediately to restore service. I had no choice but to overdraw my account to pay the bill.

Hope the new customers have a chance reviewing my comments before they sign any contract with Dish. Hope they don't experience the frustration like me during the service with Dish. I think it should not be me facing the punishment ($600). Dish should be punished by their cheating advertisement and so poor internet service and immature technology.

We had DishNet installed when we switch to Dish Network. After a couple months we noticed our speeds were extremely slow. I called and they bumped up our package without an additional charge. That was great. However recently we changed some stuff in our house and misplaced our password. Called to have them reset it and they are not able to do so. So now we are having to pay over $300 to disconnect this service and find a new internet provider!!! DO NOT USE DISH!

I called DISH network to put in cable for a new place. They came out, drove up the driveway, and did not even get out of the truck. Just told me that we had too many trees and we could not get it. They left but they still set up an account and charged me for the service along with a few other things involving AT&T and a small store in New York!!! When I called they said I did have an account and because I gave them my debit card number they set up a regular payment due. When I explained they said, "Ok." Now this took about 3 hours just to get them answer me, getting past all the electronic set-ups. etc., and said they would refund the money. Then the bank gave it back to me.

I had DISH starting last year. I moved due to emergency situation, put my service on hold, reinstated service after about 2 months. My bill was $116 or close. OK, no big deal. Now, my bill is over $300 since they now decide to charge a month in advance plus last month's bill and whatever other fees. I am on a limited income which they knew I could pay my bill on a specific day. Now, they decided to change my billing by 8 days sooner. They are the worst I have dealt with. This is nonsense and completely unfair. I do not recommend them as I once did until their jack up on my bill and they are crazy to charge people for services you haven't used yet. I have since contacted an attorney and all others should do the same. Go back and look at all your bills. They changed rates billing dates etc. My bill includes for January to February. This is wrong. Do not do business with them. When it's too good to be true. IT IS. You'll pay for it later.

I disconnected my service 10/11 the same day my account was debited. I wasn't under contract, I also paid a month in advance. I requested my refund at the time of disconnect. I was told I would have to pay 10.00 to return the equipment before I could be refunded. They sent the box and I returned immediately. They received it 10/20. I still haven't been given my refund. I've phoned 5 times and each time they act like its the first and inform me I will receive it in 5-10 business days. It never ends. I phoned 12/20 and again it will be 5-10 business days. I don't know what to do next.

I first got Dish year ago. I moved so I had my service on hold for a few months. The service was good at first. Once I moved the second day after having a tech come out I received a bill for $116 and a week after that another bill, so all together over $250. Needless to say at that point I cancelled my service. I sent back all my equipment, (on time) so I would not be charged. Today (two days before Xmas) they take $340 out of my account without any warning. That's all the money I had for Xmas. Who in the hell does that at Xmas? I talk to manager and ask him to please understand my circumstances. They didn't even have any empathy. Merry Xmas Dish Network. Hope you guys sleep well at night. Never again and I will tell everyone I know. Dish Network sucks.

I have been with Dish for 7+ years. In November 2014 we moved and they moved us using the same equipment we had always had. In July 2015 our DVR began messing up and I called in to troubleshoot the issue and while I had the girl on the phone asked about the new Hopper and all the special deals they had for it and the ones I had seen advertised. She said, "The Hopper would be an upgrade and cost more and that all the offers I was seeing was only for new customers." So I asked "someone who has been with you for over 7 years gets nothing other than to pay more?" "Sorry that is just the way it is." She says.

Unable to get field technician to service our DISH Network because it's a portable dish although they have sent a technician set us up originally and then when we're in Washington they came out and set us up again. Now back in our original service area and cannot acquire signal. They refuse to come out and service our system because they say they don't service portable DISH in an RV yet they will set up your dish when you order their service knowing you travel with your RV all over the United States with your job. If possible I would recommend another provider that's honest even if it costs a bit more.

Dear DISH Network users. I've recently filed a complaint with the Colorado Attorney General. You have failed to produce a contract in over 5 months, and still insist on charging me an exorbitant cancellation fee, you also never provided me with the $150 sign up bonus, and this year, you've raised my rate by 100%. Problem is, you are unable to provide a contract and are trying to charge me $360 to cancel my service. Shame on you! This is fraud, clean and simple. Boycott DISH!

We called Dish TV/Frontier to see about getting their TV and internet package advertised on internet. After spending 45 minutes on the phone we agreed to the service and gave them our credit card. Frontier came out and said they couldn't find our telephone line so no service available! Strike one. Then we got charged an additional $30 by somebody called IDish who is NOT Dish. They claimed to be Dish TV but when I contested the charge, said they are a 3rd party. And Dish TV somehow has my credit card too and is charging it as well! I have called and called and no explanation. Beware!

I was a good customer by DISH Network for the past 24 months contract with automatic debit from my credit card and satisfied of what they offer but when I called to disconnect to cut some cost due to economic issue, I was held by the customer service multiple times, passed from one operator to another. The last operator I got was offering me to cut my monthly bill $<40 less for the next 6 months, then offered to extend to 12 months. I was still firm on my decision then finally offered again to cut my bill <$50 per month for another 12 months. Why all of these offers came out during my disconnection request??? This is not right? Why they did not offer this before so I don't have to stay a hour in my phone. Also I was asked by the customer service to return all of the equipment and that's fine but lastly asked to make sure I will return the IP instrument mounted on the top of my roof where the dish is located. Pull a couple of bolts and return.

I have an issue with cancellation of service. My ex has the boxes and refuses to give them back. I have a restraining order against him, so requests are ignored to return them. To take him to court would cost more than the receivers themselves. Dish absolutely has no sympathy. I can't return something I don't have and he won't return or give them back. I was given options that didn't provide any benefit.

Spent over 40 hours talking to their so-called technical support. First it knocked out my landline phone so the only way I could talk to someone was through my laptop. Next my cell phone would not connect. Finally my two printer/fax machines would not work. I stated it was non-disclosure. They stated I should have asked about all my equipment before I signed up. I stated take it out. They stated it would cost me $420. This company should be shut down. As far as I am concerned what they are doing is illegal.

Called Sierra in customer service who told me to do a couple things. Each time after I had completed the task, I told her and there was no answer, I had to say " Hello are you there"? She would come back on the phone not apologizing that I had been waiting. She told me the box needed to be replaced (this will be the second time). She said 2-4 business days. I ask her if they could expedite and she said, “Ok, two days”. It is not just their customer service. It's the service and product. They are way behind the times in what they offer you. I will NEVER recommend DISH to anyone, and will definitely put the word out about how bad they are. As soon has my two year contract is over, I'm out there. I hate this company.

Prior to scheduling service to be installed, I asked about a station's availability since it's a channel I watch all the time. I was told I could get this channel for an additional $2.00 a month... Super no problem, sign me up. The system was installed and I could not find the channel, the tech said give it 24 hrs to update. The next day I still did not find the channel so I talked to customer service and was then told that I was misinformed, that they no longer offer that channel and that I am subject to a cancellation fee of $480.00. I was lied to about the service I would receive. And because they can't offer what they told me they would, I don't want the service. I don't see how they can charge me a cancellation fee when they are the one who breached the contract.

I changed the Dish package to a cheaper one. I was told by the representative it would go into effect immediately even though I had already paid for the service they were turning off. Then I was told I would have to pay for the next month also even though I would not be getting it. This is a complete rip-off and they will not change things.

I have had issues with Dish Network for months. The connection goes out when there is no weather conditions. The connections suddenly reboots itself and you wait 10 minutes for another signal to finish reprogramming. When I call Lindsey Communications, who has the contract at our apartment complex (who sends out the billing statements) they of course refer us to Dish Network. These guys have banker's hours of M-F, 8-5pm and no weekend service. So naturally when I call on a Friday late afternoon complaining my box is defective, I'm told they can send someone out on Tuesday late afternoon. So no TV over the weekend and no credit to my account either. Are you serious? What a bunch of **! Don't ever use this service at all. The most unreliable, expensive, garbage you'll ever pay for. Stay away from these guys. I wouldn't recommend them to anybody!!!

We have been with DISH for about 4 years with no major problems. We combined our internet with another provider and decided to cancel our DISH service. I had just paid the upcoming bill so when I called to cancel I asked how I would receive the refund. They told me it would have to be refunded to my MC card that I paid the bill with. The fact is - I paid my bill through bill pay on my checking account as I had since the beginning and I do not even own an MC with the last 4 digits they provided.

Please do not ever use this service! The technician came to my house telling me I had to pay a $50 fee that he couldn't give me a reason for. When I tried to dispute this he only argued with me. I asked to speak with a supervisor, he only called one of his co-workers trying to pass him as the supervisor. When I finally did speak with a supervisor nothing was done. I had to call the police to my home, after doing so the technician left my home an absolute wreck. When I told the supervisor all he could tell me is that they would have to INVESTIGATE this. I had to take pictures of how he left my home. All of this while here it is the holiday season and we have family coming in. I cannot express enough how DISSATISFIED I was with this company. Please do not use them.

I had the installer come to my house. They put a hole in my wall. They left their mess all over my house in the yard the wires were sticking out everywhere. They refused to fix any of their mess. I asked to speak with their supervisor and the man called in one of his coworkers which did nothing for me. I had to call the police department and file a police report on them. Now I have contacted a manager which is refusing to do anything to solve this situation. The supervisor says they need to review the incident before they know what they can do. As of now my house is in a major mess. It is the holidays and I am very furious. Please be aware of this company and do not use them now or ever.

My family has been a DISH customer for several years. We have had three TVs and two receivers plus the other one that just does the viewing.. not recording etc. A while ago DISH had to upgrade their equipment in our area as they had gone with another provider of something. They told me that they would need to put the receiver on the other end of the house. They could not do this because it was towards a lot of trees. They came in and put in the equip that needed to be changed out because of their upgrade.

I have been a loyal DISH customer for 13 years, 11 of those without a contract. I overlooked little things but the service and the customer service was pretty good. However, in the past couple of years they have steadily declined in both. No 2 customer service reps have the same answer to a question and they have repeatedly sent me the wrong equipment when I tried to upgrade. Three times in the past 2 years they have sent the exact same equipment out when an upgrade was ordered. The Hopper randomly works and the remediated credit for life of use of $35.00, was suddenly dropped without notice because they don't do that anymore. I have that credit offer for life in writing. I don't care if it isn't offer to people now, it was offered then and I'm not dead.

We have been with Dish Network for 15 years and loyalty obviously means nothing to them. We were at same home for 14 years. We moved last December 2014 and asked for the free move service they offer. The technician they sent seemed very knowledgeable and we are not so this would have been a plus. It wasn't until our Air Force son came home almost nine months later and talked to us about HD because it is so much more clear. He looked on our bill and it shows we have been paying for an HD receiver since our December 2014 move, but he assured us the TV obviously did not have HD.

This company is the worst is the worst. What disgusting people. Charged $310.00 to have my deceased grandmother's dish canceled. I talked to several people. Basically, "sorry she's dead. You owe us $310.00." The attitude from management was "just get over it and cough up the money." Even the reps who I spoke to first were totally appalled by the attitude. I offered a death certificate with her address. That did not help. Again basically "just pay up and get over it." You people suck!!

I did the research and chose DISH. Turns out, every time it rains, you have no TV, Internet & phone. I live in a very tropical climate, so rainy season = dark ages!!! A week after installation I called to say "It doesn't work." (Non-English speaking support by the way.) They had to send a tech, who if he was the last person to get the service to not work, would be responsible for an "uninstall " therefore forfeited a previous install that he DID do, and losing a commission on a job he did to say he couldn't get my service to work. You can't control tropical torrential downpouring rain! So I called back, of course he didn't enter it as bad service.

The sales representative named John sold me a package deal, no contract, and said the hopper was included. When I got home, I find another receiver that looks like a giant VCR, and it's not the hopper that the guy said.

Dish has unfair representation of their company! They added a 2 yr. extension on my son's account when they came out to upgrade my system to HD and purchased a surge protector. They have put a hold on my checking account for $124.58 which is for a bogus account. You see I don't even have a account with Dish! The money will be deducted within 24 hrs from my checking account. At the time of their visit the technician offered me to purchase a surge protector for my new TV. I paid with my credit card for the surge protector and made it clear to the technician I was signing for the credit card purchase (surge protector) and verifying his service call only. I am not the account holder, not the signatory on the account, nor would I ever have allowed Dish to add a 2 yr. extension to my son's account!

In the past 2 months I have not been able to watch ball games on high definitions. It always says HD is not available. My question is why. I understand during bad weather but this service is never available in perfect weather. If football ever starts streaming Dish will go bankrupt.

I called Dish because they were listed as internet provider. They told me yes but I had to get cable as a package to get internet deal. I have cable but no internet, after 2 days of installation I called to see when internet would be hooked. It's not in my area and now I'm in a 2 year contract with a service I didn't want and still have to find an internet provider. Liars to get sales!

When I signed up with Dish the operator told me that I would be able to see Dodger games. I found out that was not true. Only Time Warner has a Dodger contract. Then, after my 3 month promotional movie offer was up I signed up to keep the movie channels for $185 a month. The phone operator at Dish repeated that my bill would be $185 per month. My very next bill was $226. Once again, dishonest. I have finally dropped all movie channels and I'm being told my bill will be $171. I would drop Dish all together but I'm locked in a two year contract. Unacceptable customer service.

This company just like all the other utility companies and cable companies are a big rip off, and the main problem is that our wonderful government here in the great USA does nothing to stop these crooks from continuing to bill customers for bogus tax fees, and high rates. We had a movie that we never even rented on our bill and we called them up and told them about it. The lady on the phone of course a foreign person can not even understand her told us she took it off. Well of course we got the bill emailed to us and not only was it not taken off they double taxed us too. So my wife called them up and had to waste our time once again on the phone to resolve it. Well the lady another foreigner told her that she can not make the adjustment because she does not know how. Then why in gods creation are you even working there then. CRAZY.

I have been a Dish customer for almost 6 yrs. I recently called them to tell them I wanted to cancel my service as I was moving to another state and would be in company housing for a while and would not able to use my Dish for a few months. So they start the double talk about "Hey keep your account active and only pay $10 a month." I keep saying "No. I want it cancelled." Then they say "Hey we moved your equipment so we started a new contract and now you owe a $480 cancellation fee." I said "I never started a new contract and was not notified and would not pay it," and said "Well if I have a new contract why are you charging me full price?"

Hello. I recently sold my house. We contacted Dish to close our account. Our balance was zero. They said they would send shipping labels to our new address to return our modem. We never received these labels and in our hectic moving process we had forgotten about this piece of mail that was promised to us. We were almost closing on a construction loan to build our new home when we found out that we were put into collection by dish!

I have been a customer of Dish for the past three years and I'm beyond satisfied. They respond quickly to issues and have a great chat feature for customer service which is super convenient. Their online account management system is super easy to navigate and making changes without penalty has been on point. The only issue I've had is that their equipment seems to be somewhat sub-par, I've been through three Hoppers and two Joeys since becoming a customer. They've sent replacements very quick but averaging one replacement every six months is a bit more than I expected. Overall, great experience.

They lied to me and I end up paying for insurance on equipment that I didn't own and had to pay $400 dollars to end a 2 year contract. If they try to get you to sign up run away and do not sign a contract.

Dish turned me over to AFNI collection service. I did not have service with Dish and when I contacted them they said they could not find any information on me and I asked them to contact AFNI since they told me Dish contacted them. They still told there was no information on me and I asked them how it was possible for Dish to turn me over to AFNI if there was no information on me and never was! This went on for a while. I contacted BBB and never got any help from BBB. But when I contacted BBB, Dish Network all of a sudden came up with my information! I live in a southern state and they say I had service in a northern state. I have lived here since the 1980's.

Well within the first few days of my service TV auto turned and these where the ones without a box channels where recording and before my bill was due I had asked to be disconnected. You have to keep the service for 2 years there is no 7 day or 14 day or 30 day grace period, no nothing. You have to keep your services as soon as you can turn them on. Where is the fairness in that? I have not even receive a bill yet so I was not even 15 days in.

I am so disappointed with Dish network. I’ve had them for almost 2 years and previously had them several years before but had to cancel my service due to a move. They charged me over $200 after I cancelled because I didn't complete a two year contract. But i paid it and started a new contract with them almost 2 years ago. After the first year, we bought a house and put our account on a freeze because we were trying to get our budget together with all our new bills. They only charged us $5 a month until we took the freeze off our account and lowered our service to save money for a while.

Ever since they installed equipment never got full signals. Always had signal lost prompt. Called them within 2 days of service. Had technician come over 5 times in 5 weeks, asked to look into matter. I was told to return the equipment and told me my account was closed. Got bill in mail for services we never watched after calling multiple times. They never resolved or send my account to collection?? Not sure what do I PAY FOR? NEVER RECEIVED ANY DISH SERVICE... FRAUD COMPANY.

Long Story. Used local installer to use local money. They had a $200.00 credit card deal. Called day before and asked if it was OK. Didn't put the right code on the install bill. Wouldn't give me the 2 hundred. Used the chat to complain. Said "No problem". I would get deal. Called next day as directed told, "No way". Did everything over again same thing. Complained no use. Wrote IA att. general. Took over a year and after complaining about my complaint to the Governor. I got a call and said it was their problem and and if they could just add it to my account. I said yes.

I called DISH to order services and they said that they would be out within two hours to activate the account. Within 30 minutes I called back and cancelled the service telling them that I would prefer not having several bills for a variety of services. They told me that they cancelled the service and no one showed to activate services. But they have been billing me ever since. They have been running a payment through my bank account no matter how often I call.

I pay through mail, and Dish network constantly terminates my service Tri monthly. None of the supervisors seems to be on the same page with each other, one will tell you one thing and the other tells you the opposite. Safe to say when my BINDING contract has expired I will gracefully and happily cancel my service. (Not to mention balloon fees, growing bills, and horribly misinterpretation of introductory prices.) But I was willing to live with that, but I refuse to pay for service I do not receive! From 60$ to 150$ in a few months lol.

I call to see how much a new customer deal would be because when I called 4 months ago they said I wasn't eligible for 2 more months. I get a lady from India with a thick accent, and a cold. It's impossible to understand her and I have to ask the same question 3 times and still no answer. Finally she transfers me to someone else. Momentary relief. Then more anxiety due to the fact that the next lady also has a thick Indian accent.

After the first year of my 24 month contract my bill double. Dish stated that I would have to buy out if I wanted to cancel. So I changed my package so that I would be able to afford the cost. I lost a lot of the channels that I watched. So for the last year I had basically no channels I enjoyed... all Home shopping channels mostly. The one channel that I did watch on a regular the yanked without warning. Literally I was watching it and then it was gone. I called CS believing it was an outage of some kind. They informed me that I would need to upgrade to get the channel again. Sigh. Now it is time for me to move and where I going I will not need to transfer. So I have to return their equipment at a fee of 10 per required box in which they are charging to my account.

Was very disappointed. After I sign up with Dish internet over the phone as mentioned anything about a 24 months contract. After 4 months been having issues of the slow internet. I called and they say if I ever run a speed test then I found out 7mbs for $49 a month then I switch back to CenturyLink. Now when I called to discontinue their service they mentioned the 24 months contract that I never knew about. Now they're charging me $262 for penalty fees. There. I kinda argued back and explained that I didn't know about a 24-month contract. Now I need help.

Last night, we switched from DirecTV to Dish TV. What a mistake that was! We liked that they had better pricing and a 2 year lock on the monthly bill amount. Installer came last night. He left saying that their joeys being new out of the box would take up to 24 hours before they would be synced up... Well, we are over 24 hours and every few minutes, the boxes are still locking up. Nobody available for 3 days to come "fix" our TV's. Really? That is good service. I want out of my contract if this is how it is going to be for the next two years. Any suggestions from anyone?

Have only had this service since August 14th 2015. Made my 7th call yesterday November 23rd 2015. DVR not working, Internet not working, cable out. Very rude customer service reps. Try to tell me they had tried to call me to resolve these issues. Nope, sorry, lies, I have a cellphone and a house phone with an answering machine. No reason for them to not be able to get a hold of me, they never called. Have reported them to BBB. They are a very terrible service.

I had an appointment with Dish on 11/23/2015. I called to make sure that the appointment for the technician to come was still on. Everyone said it was ok and the appoinment was from 2:30 to 4:00 and someone will come help. After waiting for 2 hours and no one came I called dish to complain, but their answer was that someone did come and fixed an outdoor problem when the problem was clearly the receiver not the satellite. What I don't understand is if they did come then they would have follow through to see if the problem was fixed, and asked before leaving.

Buyer Beware. My experience with Dish starts like this. I had been a customer for three years. I called in and said that and asked if there was anything I could do to lower the bill. See I wanted to discontinue service and save some money. They offered to lower my bill by $35 if I were to stay a customer with them. Of course I took that deal. Then to find out a few months later that they were returning my rate to the previous rate. So I of course called in to find out why. In the end they took $248 out of my account by direct deposit without my approval and all they are saying is that it was in my contract. Just buyer beware with these people. How they think it's ok to have access to my bank account to withdraw whatever they please is beyond me.

I have had Dish for roughly 6-8 months now. The service at my home is OK. But as far as the Dish Anywhere, It is horrible. It is completely choppy going in and out and skipping, makes watching any TV show or movie very aggravating. It worked for about a week in the middle of my service. It didn't work for the first couple months then for about a week it was working great, but then it went right back to being choppy and horrible reception.

Switched to Dish after their representatives convinced me they had Nick Jr. in Spanish. Called them back on installation day when found out they don't have it, to cancel the contract, but they wanted to charge me the cancellation fee I didn't have. This is THE ONLY channel we needed - we don't watch TV otherwise. Instead, they pressured us into signing up for premium channels 'free of charge" because of the stated problem. Despite we never watched those premium channels and I called to make sure they cancelled subscription past the "free" months, they still charged me for those months. I got reimbursed the fees but not taxes.

So this is happened to me. I got a contract with DISH for Internet and cable. They said, "ok, it's gonna be $88." So I said, "yes." They said on Thursday, cable guy will show up so I was waiting but nobody show up and no call. After that we find out they changed schedule also plan by themself!!! I didn't agree about that!! So I call to them for cancelled immediately. Because I know if cancelled in three days after contract, don't need pay for cancel fee. But they tried me to pay $480!!!

Dish installed in my 87 year old father's house. The installers ran a cable 15 feet across the floor, between his oxygen bottles, up the wall and out the top of the window. Window does not fully close and screen now out. They stood on the central air unit, crushing the top, ran the cable up the brick wall, stapled to cornice and ran the cable across the roof to an antenna attached to the shingle roof with no flashing or water seal. They were in and out in less than an hour. This would not have been the case if the customer was young, in a upscale home or able to recognize crappy work. This is simply an example of the type of treatment given to those that can not defend themselves, elder abuse. I'm saving pictures as these would be good marketing material for DirecTV and the local cable provider.

I had an installation appointment scheduled for November 19, 2015 between 12 and 5pm. The appointment was confirmed on November 18. I called at 11am to get a more accurate time of installation. I was told that they couldn't give me a time but I would get a call before they come. I called back at 2pm and was told the same thing. When no one had contacted me by 4:15pm, I called Dish back to find out that my appointment was rescheduled for Sunday, November 22, between 8 and 12. No one ever called and notify me. I asked why and I was told that someone had changed it, and asked who had access to my account, then after 30 minutes on the phone trying to get this figured out I was discontinued. I called back and was then told that when the installer came out no one was home so it was rescheduled. We were home all day waiting for the installation.

Thanks fellow unhappy patrons of DISH for making me feel like my complaints have merit. I, too, have experienced much of the same type of problems already posted. Pricing: fluctuations and, at this time, almost double what I was originally promised. Channels: yanking channels off and on like playing with a light switch; very few channels to watch w/o paying extra $ and many, many, many infomercials. Customer service: "my way or the highway" attitude. Billing, fees and $ overall: don't get me started on this. Scams: latest is the HBO "deal." Resolution with DISH? Hasn't happened and most likely will not. So, I'm just serving my time and with no hope of early release. Hopefully, I don't need to take out a 2nd mortgage to pay for whatever they throw at me at the end of the contract.

Every time I make a service call, I have made three the last month, I get someone on the phone in the Philippines that can barely speak English. Why aren't there calls centers here in the United States? Not only is the customer service poor, at best, but what about American jobs???

We had DISH 2 yrs ago and when we moved to a new house we were informed last minute that DISH cannot provide service. This caused us great inconvenience. We had to return the machines ourselves and had to really fast find another provider. The reason for their inability to provide service was a tree. We now move to a new house again and wanted to try to get DISH service again. To my surprise we were denied because of unpaid bill. We could not recall such unpaid bill.

I had dish installed on November 13 by a contract installer for dish. He showed me how the system worked and left. I later was trying to find shows I wanted to record in the future and attempted to locate them with their system. I was unable to. I received a message Dish was unable to connect to the internet and to try later. I waited and tried it again with the same results. I called Dish customer service and she walked me through the process through the settings. This didn't work. She put me on hold for a while then came back on the line and said since it was a new install I had to wait overnight for the download could finish.

Be careful. This company states that they accept summer service only. We went to NJ for the vacation for the summer. We needed TV service for the summer time only. When they came to install service they said "please sign here" stating that all work was completed. Turned out to be a contract which we didn't know about. All calls to rectify this situation have been rejected. The company says one thing and does another. Notes were deleted. Call history was unavailable and nothing was done to verify that we were a summer contract only. DO NOT SIGN UP with them. Their quality is terrible and they are crooks, thieves and a bunch of liars.

After dealing with Dish TV I would go without tv and movies when I movie. I've dealt with this company for far too long after trying to disconnect from their service. I'm being fair when I say I have never dealt with a company that has been so horrible to deal with. Extra charges here and there, absolutely NO customer service, lack of convenience and extremely difficult to deal with. I've never written a review, but their service was so horrible I had to warn others: BEWARE!

I live in rural Virginia where there is no cable or good internet services. I decided to get Dish because of their internet service. I was going to get TV as well since we only have an antenna. In October the Dish tech, named Buddy came out. He screwed the dish into our roof through the shingles on the house. Then he said that a huge cherry tree in the back yard was in the way. He said that if we chopped down that tree we could get the signal. We hired someone to take down that tree and all other trees around it. The expense was considerable. We can now see two neighboring houses and traffic on the road that was bitten by the trees before. The fire department is going to come burn the debris pile for a training exercise because it is so large. Our secluded lot is not private anymore, but like I said, there aren't a lot of choices of you want internet in rural Virginia.

Cable and satellite tv are among the most common over-inflated products we consume. Because of this, the owners of these companies are among the richest people in the world. Many are richer than oil company executives. I recently cut the cord. No more cable or satellite tv. The company I was with, Dish made it hard. First, they didn't cancel account as agreed. I had to call back and demand a cancellation. Second, the next day, before sending me a box to return the equipment, they sent an email saying I was being charged $400 for the equipment.

After signing up with Dish my bills started increasing. I called and they promised to reduce the bill. The next bill I received was even higher. I called again and once again they made changes that also increased the bill when I clearly said I wanted to reduce the monthly bill. Finally, after asking dozens of time they closed the account. Since they lied to me twice I was forced to close. Then they sent me a bill for $290. I wrote to them twice and asked for written responses. I never heard from them. I then wrote complaints to the BBB and also the state Attorney General. I have still heard no response from them.

Consumers, whatever you do, never accidentally overpay Dish. They have kept nearly $500.00 of our money that they shouldn't have received. They do not call back when they say they are going to call back and they have claimed to reissue the check 3 times now. Their "Escalation" department and "Call Center for the President of Dish" is a black hole of useless information and people who cannot help you. We will be going on 8 weeks without our money, possibly 11. We will never do business with this company again. Beware!

My family has been using DISH for over 7 years, and I used to pick DISH over DIRECTV any day! After my recent experience with cancelling my account and bringing my dad’s account off suspension, I have now changed my opinion. I have DIRECTV at my new house, due to the boyfriend’s opinion, but DIRECTV has been wonderful compared to this crap.

I really hate the fact that I pay $200.00 a month to watch a crap ton of commercials! I'm sick of watching commercials. 10 minutes of whatever show you're watching and 8-10 commercials in between. Seems like someone is just rolling in the dough with our monthly payments and all the cash from advertisements.

I was injured in an accident at work. I called Dish to explain my situation. They only said they can lower my bill for 3 months by 20.00. I stated I have no income and were not willing to work with me. They disconnected my service and asked for their equipment back which I did. Now I receive a bill for 570.21. I spoke to someone in billing. They now told me they could have froze my account for 5.00 a month or changed the plan. I was never told this when I called. They transferred me to the president's office and pretty much was like I have to pay this bill because of early termination. I didn't terminate the service. They were not willing to work with me. Due to a severe injury they terminated me. Now want me to pay 570.21 For terminating my service? Crooks!!! Kick a person when they are down.

I found out today 11/9/2015, that Dish had taken it on their own to enroll me in "auto pay." If it happened to me, it could happen to you or millions of others. The representative (name: Raymond), said "the system" automatically enrolled me, which is illegal. Please all beware of this practice.

I cancelled my Dish services because they were expensive, and I rarely watch TV. I mailed back all my equipment within a month of cancellation. I was told the equipment never arrived, and even though I have the receipt showing where I mailed the equipment from USPS I was still charged $458. After several angry phone calls, I, out of foolish pride decided not to pay the bill. Over a year later I decided to resolve the debt with the collection agency that held my account. I made an agreed settlement with the agency of $320. I made a payment on 10/30/15 and called on 11/06/15 to make the final payment, at which point I was informed that Dish had taken my account back on 11/03/15, and I had to contact them.

Dish installed a satellite dish on a building for a tenant who signed a form stating they had my permission, "attempts" were made by the tenant stating they couldn't reach me. The tech called BlueSky in Cedar Rapids, IA and the manager approved the installation. It was attached to MY building, and cable was slid under a storm window and under the original window (this building has three foot stone walls and historic windows). In the process screws were removed from the storm - and not all were replaced. The tenant moved next door and took it upon himself to relocate the cable through a screen window and a window pane busting it out. All this without any conversation or permission from me.

Ever since we got Dish, almost a year ago, the service is horrible. Our internet is the slowest I've ever encountered anywhere. You can't watch anything on demand unless you're willing to watch it 2 minutes at a time with constant interruptions from in not being able to load. These interruptions are roughly 5 minutes long. I'm canceling and never referring anyone to Dish.

I signed up on DISHTV for NFL games. They have less TV and NFL games available than the guy across the street with a cheap antenna. I would say customer service is a bunch of **, but that would be rude and unfair to **. I am very dissatisfied with DISHTV, and will be telling everyone I know to avoid them in the future. I am currently seeking redress by trying to get DishTV to disconnect their gear, and to discontinue their "service".

I've been a DISH customer for about 2 yrs now. Haven't had many problems with the service before other than increasing prices which I had to cancel some movie channels and some problems with my search options not showing results for future movies that I want to record. I had someone come out for it and he fixed it. Well this time that happened again. Only this time I had to spend over an hour and a half on the phone with customer service trying to explain to them what was wrong and begging them to send someone out to fix it. Which costs me money too, but anyway, he finally switched me to an account specialist who got me so frustrated but did send me out a tech.

I canceled my service to go with another company and asked for them to send me a label to return the boxes. It took four tries to get the information I needed. After yelling to speak with a so called supervisor - he was rude, tried to talk over me and threatened to transfer me. I hate this company!!!

On November 4, 2015, I stopped by the local Dish Network/Dish TV store to inquire about getting a satellite dish for my apartment. I live in Cedar City, Utah and it's the only store in town. I am desperate to get rid of my cable, TDS, but do have maybe a few complications (does my porch face the right direction? I would need a pedestal and a cord through the window to the TV right there) and the gentleman I spoke to said he would have to take a look. I never heard from him again until yesterday when I caught him at the office. He promised to come over after lunch and look at my back porch but he lied and never showed up. He has no office answering machine nor does he answer the phone. You are a telecommunications company, surely this guy, whose name escapes me, (I am an old lady) carries a cell phone to answer missed calls.

I repeatedly told the Dish salesman that my husband had to be able to get our local sports teams and games. He repeatedly assured me that we would be able to see our local teams games... no problem. Outright lies. Signal came and went with the wind. I called and cancelled the service after 36 days and I was told by the customer service person and the legal department that I would owe them $400.00 because I cancelled the service before 2 years was up. I had no idea what they were talking about because the salesman did not mention this in our conversation.

I lost my job November of 2014. Our contract was supposed to end on November 7, 2015. We called to cancel our contract on March 23rd 2015. While speaking to the Dish representative he told us we could put our service in vacation mode for $5.00 per month for nine months. We "SPECIFICALLY" asked the representative if this would affect the length of our contract and the representative "SPECIFICALLY" said no, it would not. The representative told us that we would be able to cancel on November 7, 2015. He also stated that since we paid our last bill and applied 100.77 to our account if we cancelled by the original end of contract date we would have a credit to our account. This was a lie.

Dish Network paints this picture of no hidden fees and has a commercial with the property brothers to hide behind them. I have news for everyone. Do not get involved with dish network. They tell you you signed a 2 yr contract which I never seen. Every month they up your rates which make you have to keep calling them to tell them "why are my rates steady going up" and they fast talk you.

I contacted Dish in June 2015 to end contract after only 1 year due to increase in price and dissatisfaction with internet services. Dish representative offered a package that would reduce my remaining contract to 6 months, which would mean my contract would END completely in DECEMBER 2015, at a reduced cost per month in order to offset the high cost of cancelling services early. Seemed too good to be true, so I called Dish back twice more within the following month to verify the new plan, both times I was told this was accurate. In November I called to make final December payment and arrange to have equipment picked up and AMAZINGLY!!! no one knew what I was talking about!!!

I have been a customer of DISH. I had no complaints until November 22, 2014. Jan. @ 2014, We were homeless. I tried to cancel my service agent ask me if I would want to be on hold for nine months. I did agree, as I thought I would have a place to live by then. In November 2014 I called to explain that where we moved WOULD NOT LET US HAVE A DISH ON THEIR PROPERTY. I asked to be discontinued - Send me a box to return DVR and remote. Then nine months later my bank account was overdrawn because there was no record of that conversation.

After having bad service with Broadstripe (now WOW), I was totally off guard when I received the best customer service from Dish TV. I signed up through a flyer, and not from a local business. When I signed up, and spoke with the customer service unit, I just couldn't believe how accommodating they were. I received a $50.00 gift certificate. The gentleman who installed the Dish was so delightful. He was really good natured and he worked quickly. He was quite comfortable to be around and I asked questions. He was quite patient. Then when I had problems with my Dish DVR component, I called Dish. They took me through the steps to accomplish what I needed: not once, twice, but more like three times.

I have been a subscriber of DISH for over 9 years. My local HD stations have been sporadic at best, until lately, when they have become nonexistent. I have been in contact with DISH on numerous occasions for over 2 1/2 months now, trying to get these issues fixed. To date, absolutely nothing has been done. They keep scheduling appointments, at 2-3 week intervals, and either not showing up at all, or they will have a local contractor, Home Entertainment and Security, contact us, expecting us to be home within minutes, or they cancel the appointment. My wife and I both work, and cannot just be at their beck and call, just to conform to their schedule.

I was a Dish customer and cancelled in Oct 2014. I advised them I did not want TV/Internet anymore. TV went off then 2 wks later internet. I asked what I owed and paid. I now am in collections because of Dish. Their inept customer service did not give me correct information and led me to believe I had it all paid off. I started getting calls from collections and in turn would call Dish. Each time I was told I didn't owe them, put the blame on DishNet who had me active but cancelled the whole time. I had to pay more and thought it was done but kept getting calls from collections. I took my argument to Dish legal who charged me more again and I paid. Yet I was still in collections.

We got a flier in the mail saying that Dish tv joined with Frontier. We have been pleased with Frontier and Directv just raised our prices about 50%, so I called in to Dish. We were told we would get 240 channels (on THEIR FLIER!!) for $24.99 plus $5.00 for the hopper DVR things. And was locked in for 2 years she told us, with first month free. Then we got our 1st bill and see we were charged $183.00 for the first month!! I tried calling several times and spent HOURS of frustrating futile time on the phone being transferred back and forth, with no resolution. So I complained to Better business bureau. I finally got a call from a supervisor, who told me I must have misunderstood because they don't offer those prices. Really? Then why did they mail me a flier offering that?? I have wasted many hours on the phone with them, but they refuse to give me what they offered us!! So I am cancelling.

I promise that I will spend the next years of my life trying to get whoever I may, to get rid of their Dish network service! Dish network debited money from my account without permission and I did not sign the contract that had my name on it! Stay Away!!! THEFT!

I called and informed to them that my bank account was overcharged & they stated that my one year was over. I never received a letter of noticed via mail or via phone etc. I called and all they stated was that I should of remembered the terms I agree to over a year ago!! Poor customer service.

I can only say. I WISHED I NEVER GOT THEIR SERVICES. TV AND INTERNET. It's the worst service I ever had. And I signed up for 60 months. I am a fool for thinking that Dish was #1.

Called and cancelled a pause of service but they did not acknowledge the cancellation and started sending bills which my 84 year old mother started paying, then after 9 months restored service and began increasing bills and will not acknowledge the cancellation. We do not have any equipment and have received no service from DISH since December 10, 2014, yet we are being billed and their spurious actions are going to result in a credit report that has no merit. I spent over ten years with DISH and thousands of dollars and this is the treatment they give a long term customer after a cancellation. Like a parasitic organism DISH will not let go and continues to grasp for something when they deserve nothing.