DISH Network Reviews

I have had Dish since I moved up here in the northern panhandle of Florida since round 2004 and have been a faithful good paying customer and am still currently with them fighting with them to get my local channels and local weather out of Panama City restored. I have been receiving them from Panama City since I signed my original first agreement. They did this same thing to me back in 2017. I had to file a complaint with the FCC in order to get them back then and I am now fighting the fight once again. Back in 2017 the guy that helped me in corporate was nice. He was the only one not to imply I was a liar because I had plenty in my DVR recorded and SAVED with the Panama stations when Dish techs on the phone kept insisting I NEVER HAD LOCALS from my state that I live in. Well same thing happened again. Only problem is they tell me that my county is not in the 2019 Nielsen DMA maps and I have looked it up and screenshot it.

Dish Network needs to HIRE MORE PEOPLE!!! I have had to call in multiple times for simple service requests (just to change my address and make an appointment for a service tech to set up my service at my new address), been given the total run-around by multiple agents (just transferring me back to the same automated system over and over again), and wait times to finally take to a real person of over FIFTEEN MINUTES ON HOLD. I'm tempted to cancel Dish altogether. I doubt that DirecTV is any better, though. These big corporations seem to care nothing for their customers, apparently overworked employees, or anyone except maybe their shareholders. Getting really tired of this. What the heck ever happened to good customer service in America?!

I was a huge fan of Dish. It is not the cheapest in my area so I actually paid more to have Dish as my provider. I did this because I loved the hopper and more importantly I loved the voice search feature on the remote. For handicapped people this was a lifesaver. Then, I had 3 DVRs die in a year and a half. I had problems with my signal. This had not happened before. This was new.

Dish is the worst company I’ve ever worked with. The technician was supposed to come setup our cable for us today at our new house. He never came to our house. When we called they said he did and said they couldn’t provide any service because of our trees.... Uh we don’t have any trees. Then they said that he canceled our account, the technician. Never use DISH. They are the biggest piece of ** company I’ve ever spoken with.

I purchased a 50 lcd tv 7 months ago and left side of screen is dark (Found out it has a bad lcd panel. Their tvs seem to have this issue.). I call Dish company that Samsung setup on 9-6-19. I called on 9-5-09 early morning to verify that my service call for 9-6-19 was scheduled. IAN at DISH CONFIRMED THIS. We waited until 7:00 pm then called dish company. After 30 minutes or more they first said the service call was not yet scheduled. I then told them I confirmed service with IAN on 9-5-19, then another 15 to 20 minutes later they told me IAN overbooked service calls. They never showed or call us to inform us with any status. This is horrible customer service, and terrible product support for Samsung lcd tvs. As a customer you should not be fooled by a nice picture, (SAMSUNG TVs ARE PROBLEM TVs) LG tvs the inventor of the OLEDTV is a much better buy and they stand behind their product and have a professional service network.

We scheduled an upgrade for today. The technician's name was Scott. He did the upgrade, but when he left he stoled our 2 sons' Xbox cords. He should've even touched their Xboxes. We called Dish and got the runaround. The technician is a liar and a thief. The cords on the Xboxes when Scott came in the and were gone when he left our.

I would not recommend this service to my worst enemy.. I keep losing my signal and the technicians are great but the cable service sucks. I plan on getting a Fire Stick and getting rid of this junk. I am tired of calling customer service every two days because my service goes out and not only that if I am recording two shows at the same time I have to watch one of them. In my opinion, Dish TV needs to become a thing of the past.

Today, because of an error in my last scheduled appointment In was getting an install. Dish called me yesterday to remind me it's between 12-5pm. They called me five times in the morning reminding me of the appointment, and the time...chatting it to 2:45 was the last I heard from them. I waited until 5:30 and no call and no show. When I called they told me he couldn't make it so they scheduled it again in three weeks. What??? You make an error and I have to wait three weeks. I can't believe it. They find not budge. I'm thinking Roku is the right path. If I do not get a return call from them. I'm done.

Dish will shut my services off for $12.65 past due! That is, unless I will agree to a $15 extension. I have already paid them $150 this month. I live on Disability and by the middle of the month, I am broke! I guess the moral of this is, if you live on a fixed income, don't signup with Dish!

After being a customer with DISH network for almost 10 years I came to realization that they are the most dishonest company I have ever dealt with. I was promised a $30 per month promo for a one year commitment. Not only they never honored the promotion but they told me that I was tied up to a 24 months commitment with the same monthly charge I was already paying in a month to month basis and after I canceled my services they said that I need to pay a $240 early termination fee and pay to ship their outdated piece of junk, equipments, what a scam. One star is too many for DISH network.

We have truly enjoyed the voice feature on the remote. It beat using the guide. Now DISH decided to continue using it you must sign the agreement with Google Assistant or disable the feature. Was told I could text what I’m looking for or use the guide. I know there is a lot of cool features but I don’t want to be forced to sign any agreements to CONTINUE to use a feature I was promised when I contracted with them. They have taken away my right to choose. They should have thought about all those customers that simply want to watch tv with the luxury of asking the remote to change a channel. DISH should have given me the choice to continue using voice as is or allow google into my home. VERY DISAPPOINTED looks like an antenna may be in my future.

DISH decided to use Google voice recognition tool to replace its existing one. This was done WITHOUT alerting customers or explaining why. Instead, DISH sent a software update. To use the voice recognition, customers are required to AGREE to allow Google to use the data it collects with other businesses and affiliates or you will NOT be able to use the tool. There is NO "opt out" option. After all what we have been through in this country with companies' illegal use of data they collect, you would think DISH would understand that this is outrageous.

Do not get Dish Network. They tell you lies to get you as customer. Tv signal goes out. They don’t send a bill. Next thing you know your service is disconnect. Pay the the bill and the same thing happens. You have to wait on the phone approx an hour or more just to speak to someone and don’t get anything resolve. Warning, do not get Dish.

Within the last 2 months they no longer have Fox Sports Southwest. No Rangers games, no Stars games and Mavericks games coming soon. I made a big deal to make sure we had this channel they want to offer me a $5.00 credit. What the? That wasn't the deal! They have totally broken their end of the agreement. To get out they want to charge me over $400.00. I hate them. Probably should take them to small claims court.

Truly the worst customer service I have ever experienced in my 50 years. I have never written a review before, but feel compelled to because I wish to save others the total frustration of dealing with this company. We have used Dish services for over 10 years and had multiple issues with reception, faulty equipment, billing and, oh yes, remotes. However, the last straw comes today with trying to transfer ownership of the account to the new owners of the property where the Dish service is provided. 5 calls, 10 plus conversations with representatives, and over 300 minutes of "on hold" time have resulted in the account still being in our name, yet the address, email and WITHDRAWAL of funds to pay the account are in the new owners information.

DISH has now forced consumers to use Google Assist and allow Google to track and share all the information about what you are requesting, your email address, etc. This is a new issue that just came up with an upgrade over the last couple weeks, at least for me. If you click "No Thanks" when asked if you will allow Google to collect and share all your information you are returned to the first screen to activate Google Assist and your voice activation option is not activated.

If you like to watch commercials this is your company. Every 4 minutes you get 7 commercials. Very hard to watch a program. They also discontinued Cinemax and HBO. Very few good movies to watch. They do have good customer support.

Our dish went out and completely lost signal, we have tried for days to get through to customer service. Wait times are 40+ minutes, then when you finally get through to somebody was disconnected not once but twice and no one called us back. Finally, got through to someone and set up a service appointment, rearranged my schedule so someone could be here, waited that morning and got an email that said it wasn’t scheduled until the following Tuesday, have gone a week and a half without service and it will be another week until we can get somebody to come out to our home. They claim to work 24/7 But, yet never have any availability for someone to come out for service.

I cancelled my service in May 2018, have returned all equipment at that time. Today August 15, 2019, I received an email stating that the smart card has been received, and two emails saying my service has been cancelled and they will be sending boxes to return my equipment. I have not paid since I have cancelled my service, and the credit card I used has been cancelled, so I know it can’t be charged. But I wonder about a company that takes over a year to acknowledge receipt of equipment and still has my account number showing up when I cancelled over a year ago. I now use Hulu live and have all channels I want and can cancel anytime.

I would not recommend Dish to anyone. I was lied to from the start. Before I signed I asked for the customer service phone #. I wanted to make sure I was calling a USA phone & would talk to an English speaking AMERICAN as I was told I would be able to do. That did happen with that number & was the last time I was able to understand anyone. I need a new remote but that has prompted being on endless being on hold with never resulting in speaking to any one that was in the correct department. I have well over 2 hours invested in a simple problem.

Switched to Dish 6 months ago. Been very unhappy since. They screwed up the installation first, had to go 3 days without TV. The stinking thing has to update every single day, in the middle of your shows. Tried to reset the time to middle of night and it won't update. Now we are going to lose our local channel we depend on for news and weather. Pandora that we have on constantly shuts off every 2 hours, with a message that asks if you're still listening and that they pay for us to listen. I DON'T THINK SO! Worst choice we ever made. I think we need a lawyer.

I have been a DISH customer for over 10 years and just called them to cancel my service and was informed that I would have to pay an early termination fee! Besides being grossly overcharged for monthly rental fees for THEIR equipment, now this! Not to mention that I have to box up all of the equipment to ship back to them...option to just take equipment to a local office isn’t an alternative. Refer a friend?!? I would only refer someone that I REALLY didn’t like.

Called to get bill reduced or something...anything...because they are in a dispute with CBS and dropped the station (it has been a month). My favorite channel. They would do nothing. Didn't care. I now love DirecTV!

Worst company ever. After being a customer for 2 1/2 years I recently moved and upgraded my equipment. They’ve recently stopped providing national and local channels that include my sports teams. After calling customer service explain to me I would go $400 early termination fee because my agreement was for the upgraded equipment. Absolutely insane! I will never sign up with this company again and will contact my lawyer to see if it’s worth fighting. If not I will still consider canceling going with another Service that can at least offer me the channels even at a higher price. Something Dish does not do.

They claim to be sensitive to the elderly's issues on contracts! BEWARE! They are not. My mom fell and cannot live in her house anymore and her assisted living facility won't allow Dish. I had to put her account in my name because of her credit issues and limited income. I had to pay a termination fee as they would not make an exception as they said they would. I will be looking into cancelling the two commercial accounts I have in Addison TX and going with Spectrum.

I was a Comcast customer for many years and got tired of the run around with their customer service. I kept hearing how about Dish Network and number one at customer service. The biggest mistake I've made so far this year was switching to Dish Network. With a little bit of rain and a cloud cover I get nothing but pixelation. I can only record two channels at one time and I have to watch one of those channels or something on my DVR where Comcast will let you record six channels at once. Dish Network said for $150 I could get another box that would allow me to record more channels at once. Plus $5 extra a month. I tried talking to customer service to try to waive the fee because I'm on a fixed income and I'm an old man. They said they couldn't do anything to help me.

After being a customer of Dish for about 8 years, I renewed my contract for another 2 years in order to get new equipment since they never replaced the old ones. Well, we agreed on renewing the service for the same package we had before. "Big surprise" they took off the local channels from us and now they want us to pay another $12 to reinstate them. When I called to complain they were answering in a very rude and stupid way and made me lose my temper (that's the way they do business with their long time customers). I don't recommend them!!!! And I don't do business with them anymore, ever!!!!

I have been a long time customer of Dish. In mid June I began to have issues with reception of local channels. Called service at Dish and was told would be three weeks before a service tech could come to my home. Appointment was set for July 4. Tech shows up and says he will fix the issue. Next thing I know is he is drilling holes in the roof and moved the dish to another location on the roof. Not happy he did not discuss as I just had the roof shingled that summer. He gets reception from the dish channels but not the local channels. He tells me that they will come in in about 20 minutes. He leaves but does give me his cell number. Next morning try it out but no local channels. Call the tech and find out he switched the dish to a different satellite and can not get the local channels. He tells me I need to call and get a new appointment, wait another three weeks.

I signed a 2 year contract on 7/28/17. The wireless equipment they installed did not work in my house at all. Service techs came to my house at least 6 times over the next 6 weeks trying to make it work - I was without service per my contract with the company for at least six weeks, but continued to be billed for service. Finally, the tech put in a hard wired system that worked ok so long as it wasn't raining. On 7/28/19 I received a bill for service that increased the fee by 40% ($140).

After being with Dish for 3 years, I entered a contract to lower my rates. Subsequently Dish dropped the CBS affiliate and then Fox sports. Even though Dish is not performing under the contract it still charged me an early termination fee when I cancelled. Don't do business with Dish!

I have had Dish for years and recently they have been betraying their customers. First they have not reached a deal with HBO and I still had to pay the same monthly price. Now my local sports channel left Dish because of high price negotiation. That channel is part of my package and with it being gone I still have to pay for it. I talked to a customer service rep and they told me that I can’t cancel because I signed an agreement but in reality they broke the agreement with my channels being taken away. The representative didn’t even want to listen to me about my problems and just said no I can’t cancel period. Horrible customer service and a horrible network in general. They do not care for their customers.

We just signed up for Dish Network last week. The agent that we spoke with over the phone told us that the contract will be 24 Months and we would get the newest hopper installed. Instead we received an old hopper, visible scratches from previous user, every time you flip the channels there is a blank screen for a few seconds. So I called the customer service to let them know of the problem. I was told to pay $150 if I wanted to get the hopper that I was promised. I said, never mind, please find a way to get me a working receiver since I have already signed the contract and I have to watch TV somehow. I am unhappy because I was expecting a hopper 3 as per our conversation and I got this old burnt out hopper something.

I've had Dish DVR in California for over 30 yrs; no problems that weren't corrected immediately. Moved to Utah where I have to have a Hopper (and pay more for it) and Joey in order to get it in my bedroom. I've been having pixelation, black screens, "no signal" messages, and trouble selecting programs (and keeping them on) for months. The Tech's say they have changed all the equipment (except the Joeys) and the TV in the front room is fine, but I still can hardly watch tv in the bedroom. Same problem. Called Tech support just now and was told "can't help you because you have a storm in your area right now." Told her the storm has passed (it's quiet now) and she said she couldn't do anything because "radar shows a storm in my area." I'm looking out a big window; just a slight breeze. I hung up and will try again, or see a lawyer.

Hello all. This is about my mother's account with Dish TV. She’s 83 years old/young actually and loves the Diamond Backs. She watches them every day. That’s the highlight of her life literally, if they score 5 points whether they win or lose she gets 3 free tacos at Taco Bell the next day. She loves to visit with the friends she’s made that all do the same. It gives her a good reason to get out of the house.

Where I live, DISH suddenly dropped one of my local channels (Channel 10, Mobile, Alabama) and FOX sports. Why do I subscribe to a service than can suddenly remove what I am paying for? I am looking for an alternative.

So, I signed up for the package with the MLB so I could watch the Cleveland Indians. It was $13 more per month, but I love my tribe! Suddenly Dish won't agree to Fox sports new pricing and I lost the ability to watch the games. Turns out, Fox even said they would continue under the current pricing during negotiations, but Dish said no. So I contact Dish and want my $13 removed until they get the channels back.. Their response..."How about $3/month." Then they tries to send me to Fox Sports to complain and then tried to get me to customer service for some more lip service. I might as well mention that when they brag about weather not disabling their service, they are wrong. I had to have my system "fine tuned" 4 times and it still goes out. BUYER BEWARE!!

I had health problems & was hospitalized & ended up with no income so my service was disconnected. After being a customer for over 8 years I was charged a termination fee because I had upgraded to the hopper. I was unaware I even had to restart a contract just by upgrading! When I called to make arrangements for payment of the fees I was told there was nothing they could do & the fees would be automatically drafted even though part of the fees had already been sent to collections! So not only did I end up with an overdrawn bank account, my credit will also be ruined! I was totally dismissed by the representative & she acted as if I was wasting her time. I will never go back to Dish & I recommend people know what they're signing up for before doing any upgrades!

Was guaranteed local channels and regional fox sports so we could watch Local Baseball, Football, Hockey, College sports, etc. Within two weeks of signing agreement Dish has dropped half of all local channels and has also dropped Fox Sports Regional Channel. So now we have no local sports and can’t even watch most of local channels. If anybody thinks this is acceptable business practice then give them your money. If not I would highly suggest spending your hard earned money with a company that will live up to their promises to their customers.

We pay $106 a month and keep losing stations with no reduction in our bill. I feel this is ripping off customers who have been loyal to their product. I am lodging a complaint against Dish Network and hope the BBB will look into their practices.

I had an Installation Appointment which was not kept by Dish. Speaking to the Dish Customer Service Department, all I was able to get from them is that my appointment would have to be rescheduled to another date 10 days later. Dish missed the appointment then put my new appointment to the BACK OF THE LINE. So I went from the front of the line to the back due to their problem. Terrible service!

I had their service for 3 days, my local channels were removed. They responded by saying, "We have no control." I get it. They said I still had to pay. I waited another 15 days, no change. I called to cancel service due to fact I was stuck paying for channels not getting. They are saying I have to pay full price for 30 days of service, while only having 17 days, and on top have to pay $448 for early termination fee. DISH Network is the worst tv provider for customer service.

Very poor customer service and now has taken Fox Sport Midwest off of the channels you are supposed to get. Foolishly did not read the legal stuff and now see that they have the right to remove any channels that they desire. My fault but still mad. Their system is quite difficult to operate and their customer service if you can understand them really know nothing and are mostly unable to help. I would strongly recommend never signing a contract with them as it looks I will be paying them about $400.00 to get rid of them. They have a deal whereby you can earn $50.00 by recommending them to someone. A person would have to be have to be a real low life to recommend them to anyone even your worst enemy.

Don't bother wasting your time with Dish cable because they change their fees without notifying you when you put your service on hold. We had Dish for a few years and recently moved. When we moved to an apartment we weren't sure we would be able to have Dish installed there. So, the customer service rep suggested we could put our service on hold for $5 a month fee and then pick up right where we left off when we decided to restart our service. That is all that was explained to us. Sounded good - easy peezy so we did that. Then, a few months later we decided to start up our service. Apparently, the promotion we had signed our 2 year contract with suddenly wasn't there anymore and we were told we would have a higher monthly rate as we reactivated our service. We were locked into a 2 year contract and now you are changing our rate even though we weren't told this when we put our service on hold.

We have had problems with this service since day 1. Issue after issue. A tech was sent out early in our 2 yr contract with little to no results. Every time after this, they attempt to troubleshoot to no avail. We have experienced multiple problems with the service. Everything from TV Joeys joining together and channels changing when others change their channel to BLACK screen with NO PIC to TV pic freezing when the channel is changed. Just to name a few.

We originally signed a 2 year contract, big mistake. I lost my job and was told we could put our account on hold for up to 3 months without breaking the 2 year agreement. Every single day we received at least 2 calls asking when we were reinstating our service. Then shortly after they sent boxes to my mother's house, TWICE, to send the equipment back and then try and charge us $400 for breaking the contract!! One, why are they assuming we are breaking contract when we paused our account!? Two, why in the world are they sending the boxes to my mother's house and not ours where the service is set up?? Everything about this company is sketchy. When the people call daily they can barely speak English and we tell them over and over IT’S ON PAUSE!

In my opinion Dish thinks it’s their own country with binding rules and demands. I signed up with Dish two weeks ago, excited to be leaving another provider who was purchased and their decline in customer service finalized my decision to move the Dish. I soon discovered one was no better than the other and am sorry I moved the service. I was aware they blacked out HBO prior to my move but was dismayed, now mind you within a two week period, lost Channel 4 KMOV, Fox Sports where I can no longer get the Cardinals and Blues games, FX, FXX, FXM, Nat Geo, Nat Geo Wild and Nat Geo Mundo. When I signed up they agreed to provide me with these channels and I pay to have them. I’d like to know why their contract is so binding that they can drop channels as they feel necessary but I’m still expected to pay and adhere to a binding contract they altered just two weeks later.

We will no longer be able to watch St. Louis Cardinals Baseball on Fox Sports Midwest. They also have taken away HBO and CBS. We can't even watch our local news. This sort of bad business practice and just getting away with it, has gone too far. This company needs to be held accountable for the customers sake. No business should be able to give you something then just take it away immediately and without explanation. Customers deserve better. Dish should be ashamed and honestly just get out of the market. No one wants you here anymore.

To start my monthly billing was 97.00 a month. Recently my house was broke in to. My TVs were stolen. Dish told me I could my account on hold which I did then when I went to restart my service they told me my bill was going from 97.00 to 142.00. I never told this and never was was discussed then without notice they started taking money out of my checking. These people are legal crooks. When ordering there’s no contact signed. The customer service people lie. Even when I tried to restore service I couldn’t even get anyone to come out.

We have had Dish Network for over 15 years and had basic service we could afford then. All of a sudden the bill increased 4 fold. Wow. I guess the new players (employees) want more profit and don't need us anymore. We tried to negotiate with them but no dice. They say take what we offer or leave it So we just have been disconnected by Dish. We still get 22 digital channels with our outside antenna at no cost.

I was one of the first Dish retailer installers. I installed many systems and serviced them for years. Dish started as a very reputable company, but as the company grew they lost contact with the people who helped build the base company. After several years as a dealer Dish contracted an outside company to do upgrades on all their systems. The contractor upgraded most of my customers without me even knowing it. The contractor did a very poor job an Dish was flooded with complaints of service loss etc. Dish would contact me and tell me that it was my duty to take care of the customers who had botched upgrades. The contractor had been paid for the upgrade and Dish wanted me to correct their mistakes. In fact they demanded that I correct the mistakes. This upset me and I resigned as a Dish Network dealer. I have continued subscribing to Dish services for years as the cost of programming has gone up and up.

We had terrible service from DISH. Our service would be interrupted approximately 2-3 times every hour. We had at least 3 people coming to our home attempting to repair the service but they were not successful. In addition, I called the company on several occasions. Although the equipment was returned, the company continued to bill me. When I called, the person on the phone, Edna, asked if I wanted to have the service disconnected. At that time, I had no equipment. Even though I had such terrible service, I had to pay a few hundred dollars to have it disconnected.

I have been a DISH Network subscriber for 14 years. I wanted to cancel my subscription with the company because after the promotion ended, the prices were increasing and there were no more discounts. When I went to cancel it in 2019, they told me that I would be breaking a two-year contract that I supposedly agreed to. In November 2016, I called to upgrade my equipment to the Hopper and Joey and they put me in a two-year contract which I knew about and agreed to. But in 2017, I called to add a TV but customer service did not tell me that it would be putting me in a contract. Even when the technician came to install the Wireless Joey for the additional TV, he did not tell me about a contract and told me to sign on an iPad which I thought was to confirm that he came and did the service.

I cancelled my Dish account this week after fulfilling my 2 year agreement. I found out today it has been mysteriously reinstated. Trying to pay final bill and be done with it. Trying to stop auto pay. The girl was ridiculous. I finally told her I was recording her. She refused to answer any more questions. I said, "So, you can record me but I cannot record you?" She said, "That's right." I wasn't recording her. Haha. Showing her true colors. One of the worst customer service experiences over these past 2 years. Moral: STAY AWAY FROM DISH NETWORK!!! I cancelled bc of bad signal; frequent pixelation and lost signal. And too expensive for the 2 or 3 channels I watch (all in different packages). The a la carte program is not a la carte.

This company is not worth it. Have been lied to all day by employees - many of them not in our country so you have to tell them the correct time. I'm in Texas and paid for prior and have been waiting since 8 am. Now 3:44 PM still no technician. No TV - same excuse. Tech is busy with the 1st job of the day... Guess this tech is not good at what he is expected to do because it's almost 8 hours. So again BUYER BEWARE. I have personally been lied to ALL DAY.

I call DISH Network last week around the 27th or the 28th because I was told by Frontier that DISH Network want me to sign up for a flex package. I don’t know what a flex package is, and that I needed to call Dish so I did and you know it’s not a good start when the first person to answer isn’t even English but from India or some place that’s not America, and doesn’t even listen to you when you tell them the reason for calling. Seriously what is the deal?!?

Dish TV stole $99 dollars out of my bank account without my permission after I cancel service. Got money back. 2 years later they sent it to a collection agency, filed with FTC, beware of Dish TV. Go with Sling or Pluto best choice.

I called a week prior to having installation set up. I set up a new account and an appointment for June 27th between 8-12. I received a phone call the night prior to remind me of the appointment and an email as well. At 12:30 I called to see what's up since no one ever called or showed up. They were so apologetic, offered more discounts and said someone from their local hub would call shortly. No one ever called. By 4 o'clock I called for the last time because I received an email for an appointment made for me for the next day. Mind you I took a vacation day prior. I was very unhappy. They showed up the next day at 10:45...an hour before I had to leave for work. I had to cancel everything. I will never deal with this company again. Very poor service and unapologetic!

The customer service representative was nice and went through all the necessary steps. However, my problem requires a service call to my home. This is Friday June 28th, 2019. The soonest service I can get is Wednesday July 3rd, 2019! Really? Six days is the best they can do? Looking for new provider ASAP.

Will not show where NEWSMAX NETWORK is on the channel guide 216 because they don’t want you to see it. They hide it so you won’t subscribe to it! I don’t think they should be treating the public this way, sounds very bias to me. When you push the guide button and bring up channels in red and yellow that you don’t get it won’t show NEWSMAX CHANNEL 216!

I moved a week ago. DISH told me there would be a $20 charge to move. I assumed it would be added to my next bill. I was watching TV this morning before work, and all of a sudden my TV picture froze. There was a notification on my screen that I was not subscribed to these channels, to unplug it, call customer service, etc. I pressed OK. Nothing happened. I checked the MYDISH app and it said restore services. It wanted the $20 right then and there or my services were interrupted. Are you kidding me??? Never had this happen with any other service. Why isn't it just added to your upcoming bill? I have never even been one day late paying my bill in over two years!!! And this is the way you do your customers??? I think this is absolutely appalling.

After receiving our promotional cc we had 24 hours to activate. We did as request. Made two retail purchases under $200.00 total. Third purchased a Walmart tire. Card was denied stating insufficient funds. Within 8 hours our free much needed card had been hacked. $200.00 in games and iTunes were stolen. The card didn't leave my pocket. I reported it and was given a run around. I expected nothing less. The guy who was explaining my overusing the card couldn't shut up long enough to understand me. English damn it. Not Arabic. I don't think I was ever intended to receive the full $400.00. Prove me wrong. I already hate DISH as much as the other. I'm out.

Called to cancel my service because I am moving. Tried to lower the bill, how come I have to cancel to get my bill lowered? Second, I’m moving to a rental for a few months and don’t need the service. Was satisfied with them up until this point and would have used again once I bought the next house. Instead they charge $15.00 a box to ship their old equipment back. I need 5! It would all fit in one box! Last time with DIRECTV. I dropped them off at a Verizon store. Easy and no fee! Sorry Dish Network. I won’t be back!

Signed up for Dish at my new home/state and had to do a 2 year contract, not once did they say getting a service appointment in my area would be an issue. Have problems today, call and I’m told due to where I live I can’t get a service technician out until next Wednesday. No tv service. Asked how I could cancel due to no service or customer service - pay the two years and then I can get out of their service. What a crock. Trust me - don’t go with Dish.

My 82 year old mother lives in a rural area, satellite TV is her only option. We cancelled the 3 month Showtime preview on their website and were still charged. They also say she ordered a $45 WWE Show PPV and refuse to remove the charge. This is all part of the scam for the elderly. I am very unhappy and can't get Dish to resolve these issues. If you don't scrutinize the each month they slip in a charge. NOT happy and Dish customer service says nothing they can do.

At the completion of my DISH contract I called to reconfirm the cancellation date and was told it would be May 25 instead of May 22. When I called on the 25th, I was told I was being billed 72.98 Which I objected to due to the fact that I had been given incorrect advice however it made no difference to DISH. They had billed my credit card on May 23 even though I had called to cancel on the 22nd. Upon receiving my credit card statement June 18, I actually had to call DISH in order to demand a credit to my card.

Do not sign up for DISH Network. They will promise you anything and lie to you to get you to sign up with them, and then the monthly fee just keeps on increasing and getting more and more expensive. Their customer service is the worst and they just do not care about their customers. It is impossible to get out of their contract and you will end up paying a monthly fee for the rest of your life!! Stay away from them and please go with any other cable provider - just NOT DISH!!

When I called to have Dish installed they told me one of my local channels would be CW. When it was installed their KNHL was MeTV, but the guide shows the Jimmy Swaggart network! The installer told me to unplug the DVR and wait and then plug it back in. Didn't work! I called customer service, she went in on the tv and did a bunch of trouble shooting and said there all fixed. Didn't work! She said she would refer it. I called back a week later, went through the whole thing again, no change. And when I insisted on talking to a supervisor they actually put me through to one!

My tv service was interrupted many times and when I'd contact them I was told probably weather related. I told it was a beautiful calm sunny day. Finally told them I wouldn’t pay a bill for such lousy service. They turned my service off, including internet and had the nerve to send me a bill for close to $400 for their equipment. A TOTAL RIP OFF!!!!

DISH Network is the epitome of why satellite service is going the way of the dinosaur. Shady unethical business practices, won't let you cancel service, then nickel and dime you to death about climbing on your roof to mail them their decade old equipment. Only an idiot would pay these people every month.

I sold my summer house December 2018 and the new owner was going to have the account transferred when they moved in March. In April I started receiving bills from Dish for 129.00 that was being directly charged to my credit card. I disputed the charge and in May received another bill and charge to my card for the month of May. When I called DISH I was told 3 different things from 3 different reps.

Signed up to change from DirecTV to Dish Network before 4/2/19. Mentioned the code for the $300 Prepaid gift card when I was signing up. The installation date they gave me was after 4/2. Called them back to verify that we would still receive the gift card and was told that we would. Called a few weeks later and they gave me 1-800-203-0008 to call (the third party that provides the cards). They said they had no record of my account and to call Dish and see why. Called Dish and they said the account had not been forwarded to the third party, but should be soon. Spoke with Dish again on 3/20/19 and was told everything was set and that I should receive the card in 6-8 weeks. Spoke with Dish just now and suddenly they have no record on my account of the offer, the code or notes of me calling previously. Bait and switch??!!

DISH cancelled my HBO so I have no use for DISH Network but they charged me a disconnect fee. I was told that they have the right to cancel every channel and you still have to pay for Dish, it is in the contract. BUYER BEWARE, THEY WILL SCAM YOU.

Find ANYTHING else before sign a contract with this bunch of thieves. They will try anything to make you cancel the contract and get your money from the termination fee. They would also change your prices without notice, suck your money from bank account. And treat you las...t over the phone. Service is horrible, and if you want to add any extra channel they will add another package for a lot more. Besides if you are dealing with Infinity Dish which is supposed to be the same company but they are not. Guess what? You pay double, and throw the ball to each other. KEEP YOURSELF AWAY FROM THEM!

On June 1st I made an appointment to have a dish installed, at the price advertised on TV - $84.99 with internet. When the dish was installed, I casually asked the technician if I had internet and he replied he was not installing it. At the time I called Dish Network who confirmed that it was not being installed, despite the fact that I asked for 2 primary things - cable and internet. I asked the technician to remove the dish since I the customer, was not getting what I paid for. He was very courteous and complied. I spoke to Dish Network and was put on to a Senior Resolution Specialist who offered to lower my rate by $20.00, without internet, but I refused the offer and instead asked if I called back the following week, if I would be able to get the same offer of $84.99, and the agent said yes.

Dish network is not a good company. My Mom passed away and they still billed her debit card for $347.00 although they were no longer providing service. They gave me the option to keep the service on for about $40 per month. This made absolutely no sense since she had passed away. When called to cancel the service and I gave the reason that I wanted to cancel it the customer rep did not have the decency to even give condolences. Every other company that I called gave condolences even if they were not sincere. I will never recommend or use Dish Network again.

I called Dish and they said no one could get out to move it until Sunday on 6/9/19. I called on Wednesday, they said that is the earliest I find. That very hard to believe. I called and ask for their corporate telephone and they said they do not have one in Colorado. My number is **.

I recently signed up for Dish Network four days ago (Saturday). The installer came out the next day and hooked everything up. The saleswoman on the phone told me that they would be able to remove two dishes that were on the roof of the house when coming to install their satellite dish. These were installed by the previous owner. That was one of the main reasons I signed up with them. For the convenience. They were not removed. I was also under the impression that I was going to be able to pay for an additional sports package to receive a channel Fox Sports San Diego (along with other Fox Sports channels) and that I would be able to access out of market games on there - blackouts notwithstanding. As it turns out, I am not able to watch any games on those Fox Sports channels. I signed up for $13/month to have access to that. That was one of my other main reasons for switching over.

BIG PROBLEM WITH DISH! On 01/22/2019 one of my two receivers stopped working. So I contacted Dish Customer Service Department (1-800-333-3474). They told me my existed boxes are too old and they are going to replace them with two newer WALLY boxes. The tech came and installed two REFURBISHED WALLY boxes even I told him I DON’T WANT REFURBISHED ones. I called Dish and I spoke to Carla, a senior agent from Dish, and she told me she was going to waive $95, service call for these two boxes. Also the tech told me it is nothing wrong with my old box which was not working anymore. It was Dish “scam” to get me in a NEW 24 MONTHS CONTRACT and to add to my contract a new service, DISH PROTECTION SILVER PLAN. I never ever agreed with any protection Plan. Period.

I had Dish Network for several years with no problems.Then I had a couple of issues that I could not get resolved and I cancelled my Dish. The gentleman said if I wanted to come back within 6 months and keep my same plan. I returned all the equipment except the dish on the top of the house. 6 months later I received a bill and they started charging me for Dish. I called and they told me that I owed for the 6 months that it was on hold at $5.00 a month and that I owned for 2 months after the 6 months was up at full price. We were able to get this workout after several phone calls. They said to return the equipment and I told them I had already did that.

I would like to file several complaints regarding Dish Network’s customer service representatives, salespeople, and your resolution department. I signed up for a Dish bundle package on April 27th of this year. The representative that I spoke with went over several bundle plans. The plan I selected includes tv, internet, and landline for $138.00/mo. I was charged $49.99 on April 27th for some type of service that would be applied to my account which it was not. I was also charged $29.99 for some other expense that was not applied to my account. I was then charged $77.28 on May 14th for the tv service. I was then charged $93.28 on May 29th for the internet service. I was told that a $50.00 credit would be applied towards my internet bill for the first month which it was not. So far, I have spent over $250.00 for a bundle package plan that should, and was told, would cost me $138.00 month.

5/15/2019 BUYER BEWARE. I, like so many others, was annoyed that Direct could not come to terms with the CBS and NBC local channels, so I decided that two months was enough time to wait for a settlement and opted to cancel my Direct subscription and change to Dish. What a mistake. I called and spoke with Dish customer service 5/3. I had gone on site and knew what “package” I wanted. I requested this and told them how many “joeys” I would need. They set up an installation for the following day and I thought it would be an easy change. The tech came out and installed a new satellite dish and the receivers. Little did I know that they carry several different “Hopper” and “Joey” receivers. As no one in customer service offered an explanation of the differences the tech installed the units that offered the least amount of tuners (the cheapest cost for Dish).

We did a house move, brought our RCVR to the new house, which had a dish but an obsolete product in a bad location for reception. The contractor hooked us to the obsolete dish anyway and said he'd be back to install a new pole mount. Never came back... or returned our calls. Finally got a Dish employee to come out. He sold us a second RCVR and a sound system and said he'd be back Fri to install a pole mount dish. Never showed. Found out he closed the ticket. Three more times after that they postponed our install date to the next week. No show. Still no service since April 1st. This is May 28. Called DirecTV today. Maybe they can get us service. Dish is the worst experience I've ever had with customer service. They flat out don't care if they lose a customer.

I called on on 5/18 to cancel my service and the nice rep told me I could pause the service and if I change my mind I could cancel. Well today, 5/28, I decided to cancel. I called and tried to do so and it I was attempted to be persuaded by the rep about 4 times. I wasn't leading on like I was thinking of keeping service. I was straight up saying to cancel it. When finally she stopped trying to persuade me she got to cancelling my service. While typing "notes" she said in a rude tone, "If I were you I would just keep the service....but that's just me." That is what made me irritated. I understand how retention departments work in a business and it is her job to try to keep me as a customer. It is not her job to criticize my decision.

My mother's television was showing no signal and so she called for tech support. The first person who answered, she didn't get his name, didn't listen to her and kept saying there was nothing he could do to help because it was obviously a problem with her TV. I called back for her and spoke with a lady named Joy and, yes, it did turn out out that the TV was on the wrong setting, but she took the time to listen and helped us figure out what the actual problem was. I don't know if this will get back to her employers but I really appreciate her patience and her taking the time to help with kindness.

So ready to switch from DISH to some other cable service. Have had multiple problems in the past and they are never completely solved! Have had a problem that whenever there is inclement weather we lose our signal, complete to partial signal loss. After several calls and attempts to correct this, we still had the same problem. The last time we reported this a tech was sent out hours after we were told they would be here. Finally arriving around six pm, the techs moved the satellite dish (in the dark) to another location and never left our home until nearly 10 pm.

Believe me, I have probably spoken to many of you. At first, I couldn't believe what I was seeing but after a few months, it's all clear. Customers are getting fees and price increases added to their bill that they are unaware of and did not agree to. If you have a non-DVR, you are being charged a 7.00 non-DVR fee. You have not been told about this and you will not be told. Their service is horrible and if you call for service, you are talked out of your problem even if you have the warranty plan. Their charges are unbelievable. There are so many live TV choices now for 50 to 30% savings. TIME FOR ANOTHER CLASS ACTION LAWSUIT OVER THESE UNAPPROVED FEES CHARGED BY DISH. IT ADDS UP TO MILLIONS OF DOLLARS.

I'm on the Federal Do Not Call Registry (DNCR). I got a call from Dish -- I have NOT done business with Dish or any of their subsidiaries. By talking to the agent, I find out he is calling me from Manila, the Philippines. I want to know why they called me. I requested transfer to his supervisor who was named Victor, in Texas. Victor claimed he knew nothing of the DNCR. I requested transfer to his supervisor. Her name was Mary (I did not ask where she was located). I asked, and was assured she was responsible for who Dish would call. But Mary said I was not on her INTERNAL do not call list. She also claimed she knew nothing of the Federal DNCR.

I have had numerous problems with my Dish Network and made numerous calls to tech service and had technicians come look at the problem but they are unable to fix it after many trips and tries. Finally told I need to get new equipment but would need to extend my contract in order to get the new equipment. The equipment hasn't worked correctly since it was put in and over time the problems have increased. I don't know if they are using rebuilt equipment and passing it off as new or not but when I am told I need to get even newer equipment each time and told I need to extend my contract period to do this I think it is a scam to keep you under contract indefinitely.

First, I am a full time RVer, traveling across the country. So if you're in a stationary home, your experience will differ from mine. Note, I don't think DISH is any better/worse than DIRECTV. I picked DISH over DIRECTV because (at the time) it was the only option that you could turn the service on/off based on need. Since some RV parks have decent cable, I thought I'd use this feature. The truth is, you pay for a full month at a time. So if I move about the country weekly, and my moves don't align with the Dish bill, then I'm paying all the time anyway.

I'm showing that $80.88 worth of movies was ordered. A Dogs Way home was ordered 5 times, Bumblebee was order twice, Spider-Man was ordered 3 times, Rise of the Guardians, and Smallfoot. Which yes I have 2 kids 2 and 5 but they can’t wipe their own back ends nevertheless remember a 4 digit code to buy movies. Everything is on parental lock.

Lost HBO My Fav Channel! And then they had the gall to charge me more money. Instead of saying, "Let us fix this for you..." they said that plan was no longer available and charged me more. I signed up to get HBO... Once they let HBO slip away my contract shoulda been null and void.

They offer a year at reduced rates, but if you cancel after a year, they will charge you $260 fee, and if you get on the phone, they will never let you cancel and it will take an hour on the phone with some rude person. I have had them all and Dish is the worst to deal with of all of them.

I urge you to read the reviews on Dish before committing. Picture quality is extremely poor compared to the incredibly expensive DTV. I made the switch to save a few bucks but now regret it. Dish is not worth it. Essentially rendered all of my televisions picture quality to the 80s. Blurry, lack of color, weird "artifacts". There is no detail on people's faces. Looks like half the color is missing. (On all sets). Tried adjusting TV settings like more contrast, increased sharpness and the usual adjustments with no satisfaction. I discovered that Dish compresses the formatting to save on bandwidth so no amount of adjusting the TV settings or satellite fine tuning is going to make up for data that is not there! Very dissatisfied customer with no recourse other than to put up with this for 2 years or pay $480 and go back to DTV. Costly lesson for not doing my due diligence ahead of time! I urge everyone reading this to do your research before committing to Dish.

Be warned when you cancel along with sending the hoppers and joeys back something from the dish is required too. It is up to Dish's discretion if it it safe or not to climb on the roof and retrieve it. If not returned you’re on the hook for $398. Thankfully I’m able to get it but for those who are older it could be a big problem. Also be warned about them trying to sneak in charges. I returned everything but was still sent an email saying I would be charged. When I called to question this I was told “it was a mistake that they had missed.” I’m willing to bet if I hadn’t called they never would’ve found their “mistake”. Dish was my only option for 5 years. Thankfully another option is now available and so much cheaper with unlimited fast internet. I will never have Dish services again.

$25 from Dish Network was taken out of my Billpay online without my knowledge. I do not have Dish! After many calls to Dish they say they have no record of it. I had my bank investigate and wanted to fax the information to Dish and they did not want it. They said they can not do anything about it. You would think they would want to know who is using their name to make fraudulent withdrawals!

I have been with Dish Network for two months. I had to have a tech to my house three times. I had to return a hopper and get a new one. Since I don't have internet I'm not able to rent movies unless I call wait on the phone then get to watch the movie I want to see and I'm not able to use the voice command on the remote. So now I'm stuck in a two year plan and I don't want to be in I should have read the reviews first before signing up with DISH NETWORK because if i cancel they will charge me 400 dollars because I am not satisfied with this service. For anyone thinking of getting DISH NETWORK DON'T DO IT. Because if you don't like the service you will be held HOSTAGE FOR 2 YEARS.

Every 20 minutes or so while watching a good tv show Wally the Dish box shuts down. It reboots or freezes up. It's continuous and very displeasing. We pay for 2 boxes and the one in the bedroom doesn't get used much but if it's not used every 30 days I have to call and re activate it which is a pain and it shouldn't have to be done. Once it's activated it shouldn't have to be done when not in use for a while. Now I have decided to. I also was displeased when certain channels were taken off after I have paid for them. So I'm gonna switch back to local cable now.

I started a DISH contract for $30 under promotion and a month later it went up. A few months later I was paying $35. I had called and I was told I could lower my bill $10 of I removed the dish protection. So I did and my bill went down to $20 but one month later I was back at $30. I called and I was told the pricing changed and I had to deal with it. In other words, if you are planning to get Dish, make sure you understand they can raise your bill to $100 and you can’t complain at all. If you were to cancel, like I did, you will be paying the current amount penalty, whatever it is at the time.

We received a flyer with a pretty good deal, so I called. Partway through the call it became clear that it was not as good as it appeared, so I said I wanted to wait and talk with my family. We were charged anyway for service we did not receive. When I called Dish about the charges, they said it wasn't them; it was their "retail partners" but they "couldn't" help figure out who that company is (a company that called itself Dish Network, so you don't know it's not the actual company), so I don't even know who to contact to get my money back. Dish, you can blame your business partners for ripping off your customers all you want, but if you are willing to continue to do business with them you are just as guilty.

I wanted television service for a summer cottage that I could cancel and restart when I wanted it, so I purchased (not rented) the receiver and dish from Dish TV. I selected the pay-as-you-go plan because this is how Dish represents the plan on their website, "Month to month TV packages let you turn service on and off, easy as a TV." However, you cannot pause the service and Dish will bill you every month. You have to keep the account current in order to have service. So if we don't use the cottage and don’t use TV in January, then we still have to pay Dish TV for the entire month of January in order to have the service turned back on.

Dish charged a $100 fee in lieu of credit on 1st bill. The website said nothing about it.. We got a pre approval code in mail and used it. It’s for $300 Master Card rebate. The operator said I got charged $100 because they didn’t check my credit.. But they never asked to check my credit on the website. Also the installer was late.

Installer at last minute rescheduled my installation. He did a poor job!! Used a rotten board on a porch I'd planned to replace to mount Dish. He didn't connect to my high speed internet so the voice feature doesn't work. Customer service fails to correct many issues I was left to tolerate. I'm 6 months into my 2 year contract so I'm stuck with this horrible service. The day my contract expires I'll go back to DirecTV that has superior customer service and wider channel selection. I went to Dish because I was promised upgraded equipment, disappointing lie!!

After 2 long years I canceled my contract. The very day it was turned off I paid $56.45 not realizing when you sign up you pay a month in advance. Anyhow I noticed the other day there was a credit of $2.89 in my checking acc't from dish. When I checked my account online it said -$37.79. I called and after 30 minutes waiting finally talked to someone. They said I don't owe anything and that the $37.79 was theirs for a non refundable programming fee. He couldn't tell me exactly what that meant so I said that was a bunch of bull since it wasn't an early cancelation. Sure glad I kept the receipt with shipping and delivery date of their precious things they want back so they can't say they didn't get them and charge for that too! Avoid dish at all costs.

I was a 20 year Dish TV user. I paid one of the highest rates. They suck. Wind or rain - no TV. They changed the receivers twice in 20 years. I paid a fortune for them. I was disgusted over the HBO situation. I signed up with Xfinity. From when they first hooked it up - amazing. 60% of the cost. My TV looks like it is brand new. I was conned. They spend more time trying to keep you when you leave than when you are there. They give brand new customers a much better deal. No reward for loyalty. Marginal customer service. The best at excuses. Don't be a fool like me. ANYONE BUT DISH. THEY ARE THE WORST OPTION OUT THERE.

Dish has made numerous promises that they don't refill unless I call and go through exasperating time consuming calls with their rude customer service reps. If I want results I have to wait while being transferred many times and waste time on hold to get get a reasonable rep that understands the issue. They have had to listen to recorded conversations to make sure I'm telling the truth before they can treat me as a loyal customer. The final straw was when my husband rented two movies in which one wasn't available after he paid for it and the other was half over. He called for a credit or asked only to be able to watch what he paid for and the rep left him totally exasperated refusing to accommodate him.

As a fairly new Dish Network customer, I have found their DVR system to be almost totally dysfunctional. Here is what I deal with trying to use their recording system:

I called to cancel my service and spent 25 mins on the phone with TY who would not listen to me nor allow me to cancel my service. It was by far the worse experience I've ever dealt with. I had to just hang up as the conversation was going nowhere. I asked politely to just give me a confirmation number and confirm my service would end on May 18th and he refused to do it. I even explained my intentions when he answered - he kept prying into personal questions... As everyone watches TV. I've had to ask my husband to call back - it's completely ruined my day and I hope that his supervisor listens to our recorded call. Only I fear he will get a pat on the back because he didn't cancel my service. #completelyexhausted

I called Dish Network April 29, 2019 to get a price on their full package bundle with TV, internet, and phone. I spoke to their rep a long time, he asked me all kind of questions to allow me to get the best possible price. He finally gave me quotes (bottom lines) of $75.03 for the TV (DISH primary satellite television provider) and $29.95 for internet and telephone (their partners) totaling $104.98. I then asked him to send me an email with all the infos we talked about and prices, in order to show to my husband before making a final decision. He said: "I will send it to you right away, take your time because those prices are valid until May 28, 2019."

I would give them a zero (0) rating if I could. I made the mistake of having Dish installed on the 9th April and have nothing but trouble and headaches since then. The keep pixelating and I get a bright yellow screen every so often. I call and they see nothing wrong after checking the system. To solve their problem with nothing I started sending picture of what was happening. They came out a played with things for a while told me it was fixed and 2 hours later the picture was pixelating and the yellow screen pops up. Set another appt. and Dish changed the time even after telling them time restraints would not allow.

After install, DISH charges $95 plus an additional $50 to send a tech out. Yes. Their customers PAY the tech fees for the company. I had a main receiver and a Joey. I canceled the Joey because I rarely was home to watch TV. So I had the main receiver in the Living Room. I decided to move my living room TV to my bedroom (I already had the hook up there where the old Joey was). It didn't work. A tech had to come out and do 5 minutes worth of work on the satellite and charge me $145. I complained. They don't care. They argue back with me on the phone. Horrible horrible company.

So I called Dish yesterday to pay my bill which was 125.00. I always pay with my card. I only had 121.00 on my card so I asked the lady where in town I could go to pay the rest in cash. She told me no need for that some of the balance and as long as I paid the rest by the 14th my service would not be interrupted. I said, "Ok I will pay the 120 then." She said, "You could just pay half and as long as you pay the rest by the 14th you will be fine." I said, "Ok I'll pay 70.00." She took my payment and I asked her again and she reassured me that my cable would not be interrupted as long as the rest of the amount was paid by the 14th.

I signed up for Dish one year ago. They automatically set you up with 6 months of their Silver protection plan but after that it is an extra $9.99 per month. I called customer support shortly after getting the account setup and asked them to remove the protection plan. The rep said they would set it up so it would automatically drop off once the 6 months was up. The payments are set up for auto draft so I didn’t notice I was being charge that extra $9.99 per month until today. I called customer service and explained that I previously called and asked for the protection plan to be removed almost a year ago. This rep now says they do not have a way to schedule that removal but they could remove it from this point forward. This is part of their scam. They hope you will not notice it so they can continue charging you for something you don’t want.

We scheduled an appointment on a Sunday for install, my husband's only day off for quite a while. Suppose to be a noon to 5pm appointment. We got called around 1:40pm to cancel appointment. Supposedly the tech called in sick. If he just wanted the day off then that's so irresponsible of him. Messed up our day. Then, we try to call to see if they have a backup. Nobody at all. Also very poor customer service. We had to reschedule for a time when my husband won't be here. I wanted us both to be here to learn the new system. They say the person whose name the account is under is suppose to be home for the appointment. He won't be here, however, they said the tech could still install. I've been reading quite a few bad reviews. Might not go with DISH. Might stay with DirecTV. DISH not getting off to a great start with us, that's for sure.

We were with Dish for almost 15 years. Price increases and watching less brought us to the conclusion it was time to shut it down. My wife called and asked to cancel. After almost an hour of arguing with the Customer CARE person, she was essentially bullied into putting it on hold as "we would certainly come back." She was sick of arguing, so said fine. What they DIDN'T tell us was they were going to bill us $5 a month for our 15 year old receiver for rental as we were not active. Come January (3 months later) we got a bill for $15. My wife called them, asking to cancel again and paid the $15.

Not even going into their service. I just want to cancel and leave. They won't let me. First you sit on hold for a while; can't they have an automated 'call back' like all other modern companies? Then when you finally get a service rep, they won't let you cancel. They keep interrupting and redirecting the conversation back to another package, another discount, another option.... and WILL NOT LET YOU CANCEL!

So I’ve been with Dish Network for almost 2 years now & I have never been treated so poorly in my life by a company. I pay my bill on time, I’ve never needed help from a technician, I pay extra for protection on my devices & I’ve never used it. I come up on hard times & I needed help. Well, let’s just say you can tell a lot about a company when you are struggling. I came a rep for some help because the extension that I originally paid for, I couldn’t pay until 5 days later so I wanted to pay for another one so my service wasn’t interrupted. I told the rep about what was going on only to be met with “we’re a cable company so you have to contact your water company for help on that issue.” I just told you I was struggling which isn’t the easiest thing to do & you decide it’s time to make a comment to humiliate me? I’m not asking for anything free, I wanted to pay for the extension until I could pay it in full but they could not help me.

Did not live up to their agreement then would not refund my money. I had to go to my bank to dispute the charges. I've received no service or installation. They told me an original install date. When I called back to confirm. They changed the date to a time when I could not be there. Before they did that they charged my account. They told me I did not have a scheduled date. Then I asked for a refund of my money since they could not do what they told me they WOULD do. I asked more than 10 times for a refund. To no avail. The choice was easy - live up to our agreement of install date or refund my money. They did neither. Continued to argue with me - offer discounts even called me a liar saying that I never had a date set up. All the while trying to get me to take a later date.

My satellite TV hasn’t been working right for weeks. Called and scheduled a repairman to come out, which I pay extra every month for outside and inside repairs, and scheduled for 8 am since I had to go to work around noon. Started getting calls before 8 and every time they just kept moving the time back more for him to be here. When he called he was over 45 minutes from being here if he would even be here by then and I couldn’t even hardly understand his talking. Needless to say, that time it was too late since I needed to go to work. Called Dish and they didn’t seem to care at all! I explained that I had scheduled my work around this scheduled repair and they just said I would need to reschedule. I am checking into other options for television service and will cancel my Dish as soon as I can!!! To further explain, no wind/rain/snow or anything and it’s not working right now! Poorest service!!!

My parents (aged in their late 70's) were interested in Dish Network TV and internet. We called and spoke with BROCK. He was nice at first and my mother gave him her SS# and address so he could check her credit. He said that he also needed a credit card number, before he even would give us a cost of the cable/internet. My mother said, "Can you please give me the cost of your service before you get my credit card information?" Brock said "NO, do you want the deal or not lady?!" She asked for a supervisor and he said he didn't have to allow us to talk to a supervisor because we were not customers. He continued to be rude and upset my elderly mother. No Dish network for us...EVER!!! Thanks, BROCK!

I have been a customer of Dish for years. Up until recently, a happy one. I was going to cancel because of the price going up. They offered to give me a smaller package, with a lot of channels plus local for 50$. I found out they were going to put it on a Roku. They never said anything about that. And you have to figure out local channels on your own. Also I called, and a guy said I refused a antenna and a guy setting it up. That NEVER happened! They other lady said, "No just the Roku was sent, check the owner's manual." Why sign up for a package, if your local channels are not through Dish? Not cool guys! I am dropping service very soon! Even if I have to pay!

Updated on 04/10/2020: I have been a Dish Network customer for several decades, first for their satellite TV services, and more recently for their internet services, now provided through HughesNet. For the past 15 years I have lived in a remote location that does not have cable or broadband available - only dial-up internet. Although Dish/Hughes' prices have been going up steadily, the quality of internet service, specifically speed, has been consistently deteriorating. I pay $90/month for 50 gigabytes on anytime service and another 50 gigabytes of off-peak (2 a.m. to 8 a.m.) service. Dish installed the equipment, and I recently had it checked when low speeds (1 or 2 Mbps) were common. Dish sent me a new modem which I installed, but the problem persists.

Dish will charge you a new processing fee after you get to the end of the call. My gift card was sourced out through a third party and they refused to send because they said I missed the deadline by a few days. They charge for a paper bill and insist on automatic debit on your credit card which you should never do. The Better Business Bureau should put them out of business for good.

We signed up for DISH by accident. We moved into a new house which we assumed had been using DISH as we saw a satellite dish on our roof. As it turned out, it was an DirecTV dish. The DISH technician installed a new dish and once we discovered we should have had DirecTV installed, we called DISH to cancel - less than 24 hours later. DISH's customer service dept. indicated we were locked into a 24 months contract and it would cost us $480 to cancel. We offered to pay for the technicians time however, DISH were adamant this was their policy. Even with less than 24 hours of install. We hadn't even tuned on the TV! DISH are a ripoff!

They have now sent me to collections. ** them! Talk to my lawyer (and you will be doing so).

I have a Mobile Dish I intend to use seasonally. I pay in advance for service. 109.28 per month. I was having terrible trouble with my service and their support reps could not get my Dish working after hours of calls. I contacted Dish regarding ending service. Their rep said, "Just don’t pay your next bill to discontinue your service." Which I did. Dish had not been operational for the last couple months that I did pay for. I followed their advice. Now they have sent me to collections and refuse to acknowledge that the account is pay in advance and their rep advised me not to pay. So they are destroying my credit for a month of service that I did not use.

On 4/3/2019 Gunther in the commitment department lied to me twice. 1) He told me that every one of their channels is 4K. Big Lie. The only dedicated channel they have is #540. Other than that one, it's on demand, once in a while, or one offs. 2) He told me that my commitment would not be extended for upgrading my receiver. Big Lie! They put a 24 month commitment on my contract. I talked to Bill and his supervisor Colt during my install on 4/6/2019 and neither one of them would remove the commitment extension. Dish should tell their employees to stop lying to their customers while they still have some customers left. Mike **, Longmont, CO.

Friday 4-5-19 unprovided service as scheduled. Customer service is a joke, lied about why service technicians did not come and provide service as scheduled. When new tech came a day later with supervisor I was informed private contractor refused order and order keep going back and forth. Needless to say work was never provided on this day as scheduled. Rather than letting me know ahead of time I lost a day's wage, 225.00 and 45.00 in gas. Don't offer service appointments if not capable of fulfilling appointment. I feel because of this I should have been offered something other than "I'm sorry". Something such as reimburse for my time and wage loss. Free dish for 4 months, a Visa gift card in amount of my loss, something equivalent to pay for my disruption by dish. Also representatives that a person can understand when talking on phone would be nice. Nothing was offered but an "I'm sorry".

Switched from DirecTV and had Joey/Hopper installed. CONSTANTLY having issues with freezing up, not communicating, etc. Called repeatedly for help and still have issues at least every 2-3 weeks. At almost $200/mo after promotion time ends, everything I care to watch (if the system works) is additional $$$. After the smoke and mirrors game of "what you get for your money per month" ends, prepare to re-finance your mortgage just to cover your monthly bill. I recommend watching the movie Anger Management to prepare yourself for your experience (DirecTV is no better).

Tried to get the Dish Network TV & Internet bundle. Was told on their website that the minimum Internet speed was 25 mbps everywhere. The representative then tells me that not only will have to pay significantly more than the listed price, but that the service available would only have 15 mbps maximum (which is also a lie, as that particular ISP has a maximum of 5 mbps in our area). Lying on the website and then directly lying to your customers? We will see what our attorneys have to say about this.

Yes, the television service is good, but no matter how long you've been a customer and good of a customer you've been, they charge you over $200 when you have to end the service. They charged us $240 because we sold our rental property and had to end the service because the buyer wouldn't accept their service. Very poor business practices and customer service to help them grow in the future.

Dish Network is the worst company to deal with. They charged me an early termination fee of $80 even though my contract with them expired a year earlier. They couldn't produce the newer contract that they claimed I signed but still would refuse to give me my $80. Run as far as you can from such companies.

I have been a customer with Dish for many years, pay my bill timely for years, so when weather changes service goes out. I heard about Spectrum tv, phone and internet services will one low price all the time and no contracts. So I called to really find out and it's true, my current high speed internet CenturyLink speed was slow, phone always went out. Spectrum set me up for an install on Friday March 8th. At the same time I was on the phone with them. They would take care of canceling CenturyLink for me. So the day came for install, the installer climbed the pole and ran the cable to my house, GREAT. The installer hooked everything up and went further and replaced so old cable.

We went to tune in the 2 hour special of Blacklist last night on NBC which has always been on channel 11 for us here in Branscomb. Nope!!! All sports all night. I searched all over in case they played musical channels which they often do. Nope. Gone is NBC the regular channel. NO Blacklist. We called Dish. No explanation. We were told, "Yes you have NBC sports channel." No explanation.

I had Dish TV put in 240 channels. What a joke. 64 channels = OFF THE AIR, 40 sports channels. The rest are PAY FOR MOVIES or PPV channels. Very few channels other than music that you can watch. What a rip off. STAY AWAY FROM DISH.

Called to get a price on a bundle deal. Spoke to representative for 45 minutes and finally asked for supervisor and/or manager. The representative danced me around for 45 minutes asking the same questions over and over again... address, service requesting, etc. Then told me he needed my date of birth, social security number and credit card number to quote me the best price. Why is personal information necessary to quote a price first of all???? Really... Advised him that I would ABSOLUTELY NOT give him that information when only calling for a quote. He said that this would allow him to qualify me for the best price.

I’ve been with Dish for over 5 years, absolutely no incentives to keep me as a customer, customer service was good but, I always paid my bill (direct deposit). Service was horrible. The dvr was automatically deleting my scheduled recordings and most of them only aired once so I missed out. A light rain knocked out service and to boot when I cancelled I had to remove the optics from the dish and a cable splitter. Thank god mine is the not on the roof but don’t worry because in the uninstall instructions they send you, it reminds you to use caution when climbing on your roof... Smh and shame on you Dish, make the homeowner climb on the roof to send your equipment back unbelievable, so happy I switched to Roku with Netflix, CBS and basically unlimited tv for less than half the price and to boot the picture quality was so much better.

I have been with Dish for 9 plus years and when I use their chat support they waist hours saying they will resolve my service issues but never do anything but ask questions over and over. Plus they claim to know what is needed in sales but I have been talked into upgrading to get what I want in programming and features live DVR and they told me after the upgrade was installed that the receiver does not offer DVR service. They seem to be more about the money and less about the customer. Although I really like dish services. I still think that my issue should have been resolved and any upgrade fees should have been waived.

When contacting Dish we had a concern that we would not be able to watch the Astros. We disclosed this to the customer service representative when we signed up. They assured us that we would be able to watch EVERY televised game. We told the rep that we read online that Dish is bad about calling these (BLACKOUT DAYS). Once again assured us that we would be able to watch every game.

DISH is on its way out. Make no mistake. Just go elsewhere. They are on their last breath which means you lose programming (HBO & Cinemax, plus others) BUT pay more and they don't offer discounts or movie vouchers or anything anymore. Been with them for so long, I couldn't tell you. At least 15 years, probably 20+. It's hard to say goodbye to such a long relationship, but they've changed and only for the bad. BUMMER. :-(

They got into contract disputes with a lot of television companies, every time they did channels that you pay for are blocked out. And then when the stations come back on the price would go up. They have a person on such a large package and 98% of what you have you don't even watch. It got to the point that I could not afford it anymore. When I switched to free TV that was the best thing that ever happened, but I had to argue with them over a half an our over the phone to drop me. A person should not have to go through such agony. Now they keep wasting paper and postage to send me all of their crap. I refuse to call them ever again. I am not going through that agony over the phone with them again.

If I could put no star I would. We moved to a new location and didn’t need all the TVs hooked up. When the technician came to our house and moved all our equipment he took one device with him that we didn’t need. Since, my husband passed away, I no longer want Dish service so I cancelled and I returned everything I have in my house including all remotes. I’ve had Dish for about 3 years and paid average of $200.00 a month.

I changed from AT&T to Dish for the pricing. I am not a stupid woman so when I called and their Rep quoted me a price for the services I was requesting I went over it step by step to make sure it was what she promised. On day of installation tech informed me they did not have HBO after he was done. I went through the whole story again. He called someone and I had to go through it again. He said they would be getting HBO soon and it would be added as soon as disagreement was negotiated.

Worst service - poor communication and will not call you even if they tell you that they will follow up. They will not honor what they tell you on the phone, they will not provide you with written copy of your contract, "you have to subpoena if you want to get your contract copy". They don't provide copy as they know what they are doing is illegal. Cut the cord with Dish.

I was a retailer for 16 yrs for Dish. The way there are running the biz for the last few yrs is beyond understanding. They are now in the biz of fee and fining. Not a tv service anymore. Here in the northeast there isn't anyone selling Dish as a pro. or a retailer. There are so many lawsuits against them. There too many to count. Dish can't survive much longer in biz but none will want to buy them because they a toxic co. Do not touch. Their legal problems are so bad. Who would the co.

As if we don't have enough sports channels!! First of all, we are not sports fans. Why, when we have so many sports channels, they even put sports on our other channels, and take away our shows to do this. ENOUGH IS ENOUGH!! I feel we pay too much already, and the reason for this is, they include sports channels that we don't even use. They won't even let you replace them with channels we would rather have. Give us our movie and shows, and leave the sports on the sport channels! This is cheating customers!! We are paying for all these channels that we don't use. Give us choices to replace them from sports, to other channels OR give us a break on our monthly bill!!! May just change from Dish, to regular cable, that carry OUR channels, OR may even check about going back to DirecTV!!!

Only connected to Dish about a month ago. 2 days after it was installed it totally quit working. It was a couple of days until they came out to fix it. Ever since then it is nothing but a nightmare. I can't even watch 1 program without it going off on some message of some kind. It tell you it needs to update and you can change the time which I've done but it still does this over and over. Now with only an inch of snow the thing is out. Watching dvr and that keeps going out too. DirecTV is definitely the way better option.

I have had Dish for a few months now and I have to tell you it is the worst mistake I have ever made. They lose channels every few months, just recently they lost HBO/Cinemax. A few months earlier Univision and a few others, they won't get them back. Their customer service is the worst. I recently had a signal lost so I called customer service and he told me to reset, of which I tried already, no luck, next he tells me he will send out a technician and it will cost me $95. I said, "WHAT!!?" Told him the problem was on his side, not my fault, he told me technicians cost money, so I told him, "Ok so If I were to crash your car and charged you to fix it, would that be fair?"

Our motel has been without The Weather Channel for over six months, which is part of the package we pay for each month. After 22+ hours on the phone and via email, along with complaints to the BBB, Dish Network has now backed out of their agreement to fix the issue by providing new dish equipment to our business. They fixed 3 rooms and then just ditched us.

Dish TV cuts out a lot. When you pause live tv, it does not always come back on as it freezes, so you need to change the channel to get tv back, then you've missed what you wanted to see! I've recorded shows, only to find another channel recorded instead of the one I wanted. You've got 3 open spots to watch 3 different shows, but sometimes if a recording is about to start, it will change your channel to the one being recorded, as if all tv slots are full. Customer service has been okay, but they've told me to reset the boxes regularly to keep these things from happening, and when they update receivers, it does not do it automatically to yours. I've reset mine a lot, and for the price we pay we should nor need to do this! Besides, resetting does not fix all these little flaws that are very irritating! This is the worse tv service ever, and I'm almost out of the contract so I've already lined up for something much better, should have never left DirecTV.

As of two years ago, prices have gone so high. I have no TV or internet due to the prices. Senior citizens are on a tight budget, for the most part. I am homebound and no outside contact. These companies are greedy!