ADP Payroll Services Reviews

I worked with ADP workforce up North, and believed I would have the same customer service I had prior. The transition was pushed through and my first payroll was a HORRIBLE experience. I had 3 employees not get paid on time and none of the bank accounts were prenoted. I just found out 3 days ago, ADP does not prenote bank accounts. I still have issues with the reporting and 401K deductions. You can not create your own reports from scratch with only certain data. Only the fields they provide. They can create a custom report, but it is the same fields you have access to and you still have to manually enter data.

I contacted ADP customer service to file a dispute that my card was stolen/lost and I had charges and ATM withdrawals that I did not authorize (my pin was written in an envelope which if someone found that envelope my card was also in the envelope). I spoke with a representative named Wendell. Wendell told me that he would put a priority on my claim and also put in a request for provisional credit since my card was stolen while I was out of town and I had no, none, zero money!

Don’t do business with this company! I signed with ADP and before the ink was even dry they were go with no replacement rep provided. They never came back to show me how to do payroll online. Second my weekly fee was quoted at one price and they charged me over $20 a week more than I signed my contract for. They claim they can’t reimburse on old invoices. Don’t do business with them. Once you sign on the dotted line they leave you high and dry.

For over a year, ADP has been unable to process our payroll correctly. Every week, I place approximately 2-3 calls resulting in hours of wasted time trying to get payroll correct. Every week I have to calculate gross wages manually because ADP's system cannot be trusted. What worked last week, probably won't work this week. I would not recommend ADP services for anyone - keep shopping for a different payroll service.

My company uses this"service". They withheld over $600 in a garnishment that they had no direct order to start it for. I have attempted to contact them for a refund and just get the runaround! The attorney has also contacted them and no resolve, just the runaround and no response! I will continue to post reviews everywhere until they refund the money they took from me unlawfully. If anyone wants more details and proof of this review I'll be happy to provide details.

We used ADP for about 7 months. They are HORRIBLE! Worst customer service, every time we called it took them 30 minutes just to get a representative on the phone. The worst part is they paid duplicate to all employees for 1 day. We complained about it, they assured us that someone will investigate the issue and get back to us. No one did. Every time we asked for an update about our duplicate pay they ignored us.

ADP doubled my federal tax withholding on my last bonus check for 2018 and so I only received a fraction of what I should have received due to their error. After spending 3 hours on customer service their only response is that there is nothing that they can do since the money was taken out and I need to wait for my federal tax refund. Company has no accountability. Our company will be taking our payroll services to another company.

Our company chooses to use ADP to complete payroll services, with the new update we have experienced numerous issues. Every time that support is contacted to resolve these issues the representatives are very sarcastic and rude. It seems pretty clear that they do not care about their customers OR how they speak to them. If this happened once or twice I would not be writing a review but this is consistently every time we call for support. It is bad enough that we cannot access what we need on the website we pay for, being talked down to when asking for help just makes it that much worse. Would love to see customer service improve.

I am terminating ADP services as of payroll week October 23 to 29th/Pay Date October 5, 2018. I am also requesting a refund of the monies I have paid for payroll processing and other services. The entire process was extremely poorly executed and I continuously experience problems/lack of problem resolution when contacting support.

Using ADP's Totalsource interface, I attempted to increase the state tax withholding for my wife's paychecks. I entered the amounts in the "additional withholding" and successfully saved the changes. Now that I have done some end of the year reviewing, it turns out that ADP only withheld the amounts I entered. Now we are thousands of dollars short on our state tax payments.

All churches were forced to use ADP for payroll services in January 2018. ADP continually charges fees for services not provided such as courier services and unexplained services (no invoices provided even when requested multiple times). They charge $200 in late fees if payroll is submitted after 3pm even if payroll turned in 7 days early. Fees are automatically taken out of our checking account without review and agreement of fees being accurate. I have opened multiple tickets for review and resolution, and it's to no avail. I can't understand how a payroll company and the archdiocese can agree to giving direct access to a church's bank account to allow and support billing errors. It's like stealing from God.

Our company has been an ADP partner for years. However, over the recent years in 2017 & 2018, ADP has dropped the ball numerous times in filing our taxes properly. I reported the problems as soon as we were notified by the state, and it took months to resolve, repeated emails with either no response or a simple "we're working on it." I finally had to resolve part of our problems myself because ADP was unable to provide the proper reporting to our state.

I trusted that ADP was doing all the state and federal filings. I recently received a letter from the IRS that my 941 filings were not done. I also received several past due notices from the state stating my unemployment payments were missing and that detail reporting was no done. After calling ADP I was told to call the agency directly. I am no getting help from ADP. The customer service personnel are no knowledge. They can only read a script. It is like talking to a recording.

It's been about a month since I've ordered my replacement ADP card. I misplaced my old one, but this card has ALL of my funds on it. I ordered my 1st one on November 26th. They told me it would arrive by December 10th. I waited until December 12th and still no card. I called the customer service hotline and they told me they would put a new order in for me WITH A $6 CHARGE. They also told me they would send me a check which would arrive 5 days after my phone call. It still has not arrived and to make matters worse Customer Service cannot tell me why my card or check has not been mailed.

I have called multiple times trying to find out information about 2 overpayments after my wages were being garnished without even receiving paperwork. I called and the woman couldn't or wouldn't even answer my questions, when I asked if my employer needed to send the release to them all she would say was, "I haven't received anything for you." I also tried seeing if they had received the overpayment since it had been over two weeks and I confirmed with the law firm the date 11/29/18 and address when and where it was mailed to and of course to a PO box in El Paso Texas. Apparently it must be the stone age still in El Paso where you have to ride a horse to deliver a message or mail. She said it hasn't been received and I needed to get the check numbers.

I went through ADP to have them do my payroll. I believe that ADP tries to upsell you in working with them just to make money without understanding you or your line of work to make sure it is a good fit. They suggested that I get my Worker's Comp insurance through them. In doing so I had to get paid every 30 days which we are real estate agents who work on commission and we don't get paid every 30 days. Since we were paid at times and not in that 30 days window they kept threatening me with fees and cancellation.

Updated on 12/21/2018: WHOEVER CALLED ME TOLD ME THE SAME THING - THAT YOU CAN'T GET YOUR MONEY AND THEY PASSED IT ON TO ANOTHER COMPANY. All I ever wanted was to extend my loan. I had to sell everything just to pay for my furnace. Now my wife has no rings and we have no beds, sofas, etc. We are sitting on lawn chairs! These people need to get some souls and stop pissing on people's lives! I never thought this would happen but a company like this should not do this and help people. My wife and kids are going to have the worse Christmas ever because of this too! Thanks for nothing!

ADP LOST my COBRA check. Like their dog ate their homework? Yep, you heard correctly. Their response was like, "Whoa, that sucks for YOU, I guess we will just go and cancel your insurance." After pressuring them, they finally admitted that they have ONE month of checks that are uncashed (meaning they canceled insurance for a whole bunch of people). They promised to call back and resolve this issue, but nothing. Emails go unanswered as well. I called again and they still haven't found it. They also offer no solution.

I lost my card and placed an order for a new one and waited about a week and some days before calling the payroll reps and get told, it's been a mistake with the card so they sent so they're sending me a new card. I then wake up the next morning to money withdrew out my account, and when I call they tell me it was a fee for the "NEW" replacement card even though they NEVER told me there was a fee for a replacement card and even though I NEVER actually received the card at all. So they DID fix the issue and reimburse me the money they withdrew, AFTER wasting about an hr speaking to different reps and explaining my situation because almost NONE of them actually understand English and it was very apparent they didn't have any regards of transferring me to a American worker (either that or didn't have an American worker and tried to cover it up with offering to speak to their supervisor, who also doesn't speak much English!).

Love the payroll service - but we CONSTANTLY get phone calls trying to sell us all sorts of other products. I have asked to note on my account we are not interested, but the calls keep coming. Calls to management and my staff. They do not respect a simple Not Interested. Unfortunate, because I like the payroll service. Don’t need 401ks, health insurance, unemployment insurance, time clocks, etc.

Unhelpful reps who could care less about the inconvenience they cause after shutting down your card. I’ve had to wait over two weeks for a replacement card. And when reading the reviews the responses to their undervalued customers is pathetic. This company has no regards for their customers. It’s a shame. I’ll be taking my business to American Express!

I have had nothing but problems from day one with this card... I can't get my money manually even if the strip is messed up. I should be able to still purchase or get my money. And I can't get a new card because the money will be lost cause they can't transfer it. So I am stuck with no money for two weeks. And they take money off your card every time you turn around. Think this company should be out of business.

I was quoted a much lower rate but signed for a rate that was double what I was told. The rep said she needed to listen to her call logs and then just never called back. You can't seem to get through to anyone for service or to resolve issues. OH WAIT... SHE JUST EMAILED... THERE IS NO RECORDING FOR THAT CONVERSATION THAT DAY!! HOW IRONIC. I would just like an explanation how things doubled up. Not asking for much... just for someone to explain it to me.

I called because there was a charge on my card to see what I could do. The rep put me on hold came back, said she deactivated my card without my consent. I talk to three different rep even a supervisor who kept apologizing but couldn't or wouldn't do anything to help. I proceed to beg for help cause my bills was due. They told me they could send it 3-5 days but I would have to pay the $15 fee. But it wasn't my fault. The customer service is wrong and no helpful. They messed it up and told me they couldn't have help until I paid $15. Then they would go listen to my call. If the rep was wrong then they would reimburse my $15. But my whole thing is if I never asked to deactivate why should I have to pay at all. Now I'm waiting 7-10 days. My rent is late cause of ADP mistake.

As business owners we strive to simplify our payroll solutions and contracted ADP for just that. We closed/sold a previous entity and again enrolled with ADP for our payroll needs. Unfortunately the implementation person was very unresponsive to our needs, extremely tardy in getting back to us if ever, and dragged out the whole situation for now almost 2 months when I was told it would have all been done in two weeks. Time and attendance still have not been updated to new profile, even when I was promised it to be done and handled by 27th November.

ADP is fine if you have no payroll issues. Ever. Once you do you're screwed. They messed up a local tax issue for one of our employees a year ago and STILL haven't fixed it and tried charging us to fix their mistake. Our staff accountant calls them weekly for an update and is told someone will contact her...no one ever does. An ADP rep actually called her this morning only to tell her they have never started the fix for this even though we have a few different e-mail strings and a case number. We've had case numbers several times where we've had to reach out again and again to ADP only to find out they didn't do what they needed to on their end. Then you get to explain for the 849th time and to yet another new rep what the original issue was.

I am a recent hire with a business that does ADP for their payroll. I lost the first card I was given, and enacted a bit of common sense by calling to have ADP cancel the lost card. For some reason, they translated that as "cancel the new card", so when my manager got the NEW card to me, THAT was cancelled. So now I'm left with no funds on our day of payment and have to push back my schedule further to accommodate the inconvenience. I just wish ADP would hire more personnel that spoke English at a fair level, as I think misunderstandings due to language barriers caused this issue. I would not recommend ADP at this time. There are far better payroll options out there.

ADP is known to be major payroll service provider in the world but under covered debt collector. There is a lot of manipulation going with court order. I am working with two different companies. Both uses ADP for payroll services. In both cases, ADP garnished my wage without my knowledge using unverified court documents. Now I am learning that ADP does Debt collection without employee knowledge regardless of any authenticity. There is conflict of interest doing payroll services and debt collection under the same company by the name of ADP garnishment. This is heads up for employer and victim employees by ADP payroll services. I suggest employer to try different alternatives in order to retain employees.

Updated on 02/12/2019: I've had/have a previous issue that has not been resolved yet this issue has been going on since November of 2018. Money has been deducted from my check after my insurance policies where terminated. I have received one refund and I'm due another. No one seems to know what the issue is and honestly I'm beyond frustrated. I would greatly appreciate it if there would be some consistent communication and a timely resolution to my issue.

I'm a custodial parent, that had to fight with my spouse for child support for over 3 yrs, and eventually, the court stepped in and got his wages garnished. I had no issues ADP in receiving my payments every month until now; they are refusing to pay the month of Oct. and Nov. 2018. They are coming up with excuses that are the postal service fault. What I perceived what happing is that ADP is taking the money out of the employee's paychecks, and holds as long they can to bear interests (another way to generate income). Their call center is in India, and, when asked to be transferred to a US agent, they purposely put you on hold for 30 minutes or longer. For the past 2 months, I'm not able to talk with anyone at ADP US office. I filed a complaint with the Los Angeles District Attorney's Office, and now I'm trying to locate the Federal and/or State Agency that regulate their services. Any help, please?

ADP does payroll for the company for which I work. Recently, my company merged with another. First paycheck later ADP paid everyone twice what they were owed which means a lot more taxes were taken out than would normally have been paid. The next week ADP paid us what I assume was the difference in taxes in addition to our regular paycheck. We were told that for the next three paychecks 1/3 of the original overpayment would be taken out. The first week went as planned, the expected 1/3 was paid back.

I had very few problems with ADP running my payroll; they were helpful, professional and easy to work with. I signed up for a Simple IRA thinking that I would have a similar experience, not so! I changed providers for my payroll needs and begrudgingly left ADP, I notified the subgroup administering my IRA and have had numerous times they send me monthly invoices, debited my account after I ceased my business with them and broke promises that I would no longer be billed. This is clearly a case of a company that strayed from what they are good at only to cast doubt on their overall business practices. I strongly recommend you not do business with ADP!

I strongly advise anyone NOT to enroll in the ADP COBRA or any health insurance program, my insurance has been terminated by them because of their system failed to take my payment, their irresponsible customer service and their cover up action afterwards. Here's the incidents: I've enrolled in their COBRA since Aug 2018, and start paying online every 2 months. My Aug-Sep payment went through, but the Oct & Nov one didn't went through and the system didn't give me any notice. No error page, no email, no warning, nothing. I somehow found that out near Nov when I want to pay the next two months. I notice that didn't went through, and I tried to pay back the Oct & Nov as well as Dec & Jan 2019, and the system say payment not available.

I have an ADP account from my one job and when I started at my newest job they go through ADP as well. However, I'm unsure if I have to create two accounts because of my two jobs or I have to get them merged. I've tried calling on Saturday and today and I get NO ONE! All I get is the phone runaround and hung up on by a computer!! I've talked to my boss at my one job and she told me to call customer service. I've also tried to go into support. All I get is an automated email and that still doesn't help!

With a normal login to the ADP site I get the following message: “Failed to finding the backend server” but from this link ** I was able to change my address, but then I go to the 401K subsystem and still I see my old address. How long does it take to update it there? Are not all your systems connected? I can recommend you great software engineers if you want. I think you need a few, or better managers.

If you are the owner of a small company please do more research before siding with a payroll company of this stature. If you want help or any assistance when running payroll or even learning about the process DO NOT CHOOSE ADP. They do not care about your small company or how it is handled or what laws they comply with, it is up to you the owner to choose certain fates that could potentially hurt you and ruin your business. ADP might be better for large corporations with thousand of employees, because when it comes down to fine tuned finesse a and unique problems ADP will not help you, let alone display any sort productive manner in the process. Customer Service is filled with tracks and loops that you can navigate for hours and get nowhere.

I have been a member of a company for years, but they recently tried adding me to the payroll. I need the information to apply to schools, but despite multiple efforts and the reassurance of company's Accountant I still have not received an email to enroll. I was assured to receive one in 24 hours, but never did. In going to the ADP website seeking help I found everything saying they can not provide such information. It has been over a week and I still have not had a situation to the situation.

We have always done payroll in house without issues. We needed a third-party payroll provider when our employees needed approval for a home loan. ADP seemed the highest recommended so we chose them. However, ADP did not register us with the state taxation department correctly. We received letter after letter about their mis-filings. When we asked for ADP to fix their errors, they forwarded me to six departments who told me to re-file it ourselves. I explained that the only reason that we hired them was so that they would handle this aspect of our business. Still, they refused to do their job. We explained that if they didn't do their job, we would cancel. In response, the employee provided the information to close our account. They continue to bill us after we canceled. A retention person got in touch and we asked her to fix these remaining issues. She ignored us. I would have loved a good payroll partner. Do any exist?

Whoever got ADP please don't use this card. I waiting for a month and still didn't get my card yet they keep saying 5-10 days and still nothing. It going on for a month and a half now and now I'm going take this to court because nobody play with my money. I try and try but they keep on giving me different days and keep saying maybe it got lost but now I HAVE to sue.

Slow, unresponsive, continuously erroneous, and overall extremely frustrating. Feels like they have about 2 people that work within their support and services team. They screwed up payrolls over the 4 years our company used them and took weeks to resolve an issue that was their fault. Complete incompetence.

My employer uses ADP to pay us on instead of paychecks, I had been working at this company for a few months before I finally received my ADP card last week, after receiving my card I set it up immediately. I went on the website and tried to transfer the money from my ADP card to my bank account because the booklet I was given about this company said I was allowed to do that. After trying a few times the website kept saying it was unable to transfer money at this time so I figured just the website wasn't working. I decided to go to one of the ATMs that the website says I can go to, to get money off the card. That ATM said my card doesn't work and so did the two other ATMs I went to afterwards.

I requested to have the card with a chip inside in March because I was told it helps with lower theft, the company charged me for it but I never got it. I said fine and considered the card a wash and stupidly I thought they refunded me my money. Fast forward 2 days ago, recently someone stole my card info and I requested another card and told the rep I wanted the chip but they charged me again. I asked them why were they charging me again. They said “Oh because it says on our end it was issued.”

I had fraud on my card and my account login was compromised. When calling they acted like I was the criminal. I wanted to go over all recent charges but they would only go over a couple and told me to call back if I saw anything else to dispute the charges. They said they would do an internal investigation and get back to about that within 10 business days. Then they tried to charge me for the card replacement. Then they wanted me to go over all the recent transactions from my account online which I do not have access to. I told the now supervisor that I cannot see transactions to go over because my login was compromised. She then asked me to tell her what transactions that I saw that were fraud. I about just my mind.

There was a clerical error when I was hired and I never received a single email to enroll in benefits. All of my colleagues received multiple emails to enroll. I called ADP several different times to alert them about my situation and I was told - sorry we can't do anything about it, we don't send emails to enroll - you just have to know. I asked my HR contact and they just kept telling me to check my email to enroll. I asked ADP to research why I never got the information at all and why was I singled out when all of my colleagues received several emails. They just kept closing my case and I still have no resolution. I can't believe I am in this situation due to a clerical error and no one will help me.

I terminated services with ADP to go to Paychex due to a better rate. I was happy with the service, but Paychex offered me a better deal. I have notified ADP that I wanted to terminate services for both of my businesses. They have been billing me for three months when they shouldn’t be and now they claim that I am not an authorized user on the businesses that I own 100% of. Seems a little ridiculous to me. It looks like I will have to change bank account numbers. ADP does not seem to want to correct this on their own.

I was working in a company that uses ADP payroll for checks. I stopped working for that company back in February. Again I started working for the same company last month, but when I was trying to login to my ADP account today, there was a message my password is considered "temporary password" and I must click "forgot password" to change it. When I tried to change the password I got a message that I need a security code that ADP will send me. Then I was prompted to chose either my old phone number for a texted code or my old email address for an emailed code. But the phone number and the email address were changed 3 years ago. I called ADP customer service to talk to an operator. But it was only a recorded message saying you either need to click on forgot password or call your employer. I called my employer they told me they have no way of changing my password.

I am enrolled in auto pay, my money shows to be with ADP on 10/31/2018, is not supposed to be available until 11/02/2018, ok I get that, all clear so far, but here's the deal, I check balance at 12:30am on 11/2, no money available, I check again at 1:30am, no money available, and again at 2:30am, not available, 3:30am, not available, 4:30 am, not available, 5:30am, not available!!! REALLY!!! So frustrated, sitting at gas station waiting by prepay pump to get gas, freezing, on empty, store is closed, just need funds on card so I can refuel!!! What can possibly be the issue, terrible, terrible, customer service, call customer service and they tell me that they can wait until as late as 9 am to make funds available!!! Really?!?! Thanks a lot, I sure hope my employer can offer a different means/method of payment after this experience, because ADP obviously doesn't give a darn!!

ADP has always been there for our business needs. Thank you! I enjoy being a part of your service. Whenever we contact you you are always there to service our needs. We have tried other companies, but your service always come through for us.

ADP took out the wrong amount for me in taxes. I clearly stated this information twice both written on paper with my W-4 as well as in their system this was stated. Day 1, speak to a representative that admitted that he sees my information and I’m right. It was correct but couldn’t tell me why it was wrong and what happened. I requested this money back to be told that it had to come from our HR to void the check and reissue a new one. After going in circles about this issue my HR contacted ADP to do just that who stated to her to relay to me that I could cash the check instead and a new one would be issued for the difference. Sounds accurate and easy right??? WRONG! It’s been almost a week later and neither ADP nor my HR representative know where this check is and if it was a live check or direct deposit!

Using ADP Run is fast and efficient. Direct deposit works every time. Plenty of room to expand and grow our business. Great help is available online for HR and other needs. Call service personnel are very helpful and very knowledgeable about their system.

Great from the start. Easy and user friendly system. Fast set up. Customer service staff is very knowledgeable and helpful. Great response time. Happy with service and would recommend to a new business.

Everyone I've spoken to very courtesy and friendly. Every problem I've had was taken care of very quickly. I never give anyone a five or ten cause there is always room to improve. Thank you for your service.

Entering payroll is a breeze, not to mention adding or editing personnel. We have been using ADP for 20+ years. I have no complaints. I do miss the personal contacts from years past. I enjoyed speaking to your reps.

I am very happy with ADP for all my clients. I no longer have to do quarterlies and am up to date on all requirements. So happy with the time entry system too. Easy to use and no longer have to babysit everyone to get it done! Woohoo!!!

My overall experience with ADP is fabulous! Everyone that I've ever dealt with has been professional and able to efficiently help me through whatever payroll issue I experience. The only complaint I have has to do with what seems to be constant sales calls regarding other products that ADP offers and what also appears to be a frequent turnover in representatives for my area. We are happy with the product that we use, but are not looking to add any other services. Thank you for having a top-notch customer service team!

Very timely and thorough response by our assigned ADP representative to any inquiries or needed support. Additionally, our ADP representative has made us aware of other offerings besides payroll and brought in other ADP experts from time to time. It has resulted in a great experience for us and our clients.

A number of my employers over the years have used ADP and I've always had a good experience until recently. It started out simply enough - I needed to get my son added to my insurance plan, since he was losing coverage under my wife's plan. We knew this was going to happen several months in advance, so we'd been calling and discussing it with ADP to make sure that everything went seamlessly.

Needed to have my mailing address be my post office box number in order to receive our cards. The website said that a post office box in not a valid address for Pennsylvania. We only have mail delivered to the p.o box. This is unacceptable.

I have been actively pursuing reimbursement for a judgment I have been awarded for about six months now. Every time I find a new employer for the payor I file a garnishment. I was initially excited when ADP contacted me to tell me about the garnishment. When I could finally understand the message that was left on my voicemail I figured out it was ADP garnishment services calling. When I attempted to call back however the number provided did not work!!! The ADP employee spoke so quickly and had such a thick foreign accent I only understood about half of what the voicemail said.

We switched our payroll from Paychex two years ago and my only regret is that I wish we would have done it sooner!! The customer service is incredible! Every time I call, I'm treated with kindness, respect and patience. If they don't have an answer for me, the person on the other line will make sure I get to the right department before disconnecting! They have and HR department that is knowledgeable and that is willing to answer all your questions! I feel safe and protected with ADP! Keep up the good job! I hope you continue to strive for great customer service!

Today my card was hacked and my entire paycheck $1100 wiped out. This is the second time in a year this has happened. Both times funds were withdrawn in Florida within an hour of me using the card in Washington State where I live. This apparently raises no flags. The thieves somehow were able to change my pin, so I could not verify it with the automated customer service. It would not even let me get through to a representative to report the card stolen since I could not tell them the new pin though the website says that is the number to report a stolen card.

Want to see if I can contact them to see if they know of their problems, cause I know. Where I work they talk about how bad they are. But no can't contact them, they say contact HR. HR has nothing to do with ADP site, how about seeing any payroll. You know like last 10 checks I received.

How can we do our job well without you? We greatly appreciated all the work you have done. Please do not leave us even if we only have 2 caregivers right now. We are very happy w/ your services, your kindness, and understanding. God loves you and more blessings to you all!!!

We've been using their web application and we absolutely LOVE it. We run two companies and it's super easy to use and very reasonably priced. I can do payroll in about 5 clicks and get all the reports I need, including year end W2's, Year End Account and they take care of all our tax filing. It's awesome and I highly recommend it for any business, but especially for small ones. Takes all the worry and stress out of dealing with payroll.

My business has run far better by using ADP. I used Quickbooks Assisted Payroll and other was ever correct or paid on time. ADP helps me track benefits, changes in the law, where I am on what's required. Well worth the association.

My representative is very attentive and helpful to my needs and those of my clients! The payroll processing team is great. They are able to fix any problems very quickly and efficiently! I am thoroughly satisfied.

Very helpful when I have employee time issues. They always make the adjustments for me. I also feel very confident that my employer tax obligations are taken care of. Thank you! Everything is going good for my business.

ADP is accurate, always up-to-date and prompt. They know what they are doing and I'm thankful for them. Whenever I submit a case for them to review, I always get a response promptly and ADP takes care of it.

Run Payroll - Timely, professional with remote assistance. I have also taken advantage of the HR aspects and loved the resources. The site itself is easy to maneuver and although there is so much information to access, it seems to be presented in a way that is easy for the user.

ADP has turned a once-cumbersome chore into a breeze. Payroll and all the related tax filings are no longer a headache for us. It literally takes me less than two minutes to process our weekly payroll.

The client services offered by ADP are excellent. The people are always friendly, helpful and extremely knowledgeable. The HR department has helped me numerous times. When on hold, if the wait time is going to be excessive, they give you an option to get a callback.

When I call in our payroll, agent who is excellent, professional, helpful, answers all my questions. Explains any questions, allows me to understand the process And reassures me, of what we just completed and if they can help in any other way.

ADP is doing great. Love the website, it's easy to navigate and relatively intuitive. Glad to have someone else handling all the payroll and not have to deal with the headache of doing all the tax forms.

ADP is consistently great. We are long-time clients and are absolutely thrilled with ADP's professionalism! ADP remains committed to unparalleled service and is a very responsive company. They are very communicative and always want to know how they can improve.

I don't have anything bad to say about this company. It is accurate and if I have a problem, there is always someone that will go the extra mile. It is rare for us to ask for any help because they have it all under control. I would recommend this company to anyone in business.

Today is my daughter's 16 birthday. My only daughter, my youngest. I lost my card. I ordered a new one. I got rush delivery. They assured me I would receive it in 5 days, today. I get paid every two weeks. I am a single mom. I had one bill. A small one to pay. Then I planned a mother daughter's day, her hair, nails, a little shopping, cake, dinner, she didn't want a party, then she could hang out with her friends. Didn't happen. I took the day off work. Wasted my PTO. You can see she's disappointed but she's trying hard to pretend she's not. The day's almost over, it will never be her 16th birthday again. Now they say 3-5 more days. Today is Tuesday and they don't count weekends so it's really 5-7 more days which is next week. I'm done with ADP!

My employer decided to change from in-house handled HR to the services of ADP. I have worked for other employers who used them and they were always great! The keyword in that sentence is WERE. So during the election of benefits, a rep from ADP came out and did a slideshow, pretty standard stuff really, about benefit info. She then left and we were to fill out benefit elections electronically on our own. I am a single mom with 2 boys and we are on our state Medicaid program, which my income level definitely qualifies me for. I must also note that I have received Medicaid since 2016. I received no other help from any person or agency. I elected a life insurance policy for the deduction of a few bucks per paycheck. I also thought that I signed up for just an HSA that my employer contributed money to. Done deal. Forgot about that stuff because it just accrues anyway!

After 18 months of TriMet and tax reporting failure, we were forced to terminate our relationship with ADP. We were charged almost $1000 in penalties and interest by the State of Oregon for ADP's delinquencies. After an estimated 6+ hours on the phone attempting to resolve these issues, they still were unable to make good on their mistakes. They continued to automatically drafting their monthly payroll fees from our bank account four months after we had moved onto a different payroll company. Gusto has been treating us well over the past 3 months. Don't think I'll ever encourage the next startup I work for to utilize ADP for their payroll services.

The first I got my card everything was normal. Until one day I couldn’t use my card anymore so I called customer service. They told me they blocked my card because of a fraud on the card so I asked for a new card and they said they will ship it to me in 7 to 10 business days and that was 3 months ago, I’m calling them constantly since then. I gave them 3 different address so far, last time I called was today and they said 7-10 business days!! Hopefully I’ll get the card. I AM GETTING PAID ON one day!

I filed for bankruptcy August 20th, 2018. The paperwork to cease garnishment was filed August 22nd. I continued to be garnished. I have repeatedly emailed my employer and was assured this would stop and I would be reimbursed. My most recent paycheck I was reimbursed $71.42 (half of what was owed) but also garnished $140.77. So now I am owed $213.19. I am really sick of this.

I wanted to review my history of my pay and hours that I've worked. My employer told me to check online on the ADP website. I've entered my user id and password but I am not authorized to access my account. I called ADP. I spoke with someone. They guided me to go into my account but I was denied access again so now my account is locked. I told ADP it was locked now. ADP told me to try again in 30 min. By then it should be unlocked and I should have a chance to enter my info to access my account. I waited 30 min. Tried accessing my account and I was denied access again. I don't know what to do. It's very frustrating.

I called ADP a week ago about a transaction from an unknown merchant that charged my card. I have no business with them and they were from out of state. They sent documents in the mail that I sent back via email. I called to check and see if they received it, they did. Even asked if there was anything else I could possibly send to report my claim and I was told “no”. Here it is a new week, I called about the claim, only for them to tell me it was denied because there wasn’t enough information. I’m pissed. How in the hell am I supposed to prove I have NO ties with a merchant that I have as to NO CLUE who they are?

I am extremely disappointed with this company. I do not have a physical mailing address, and they do not send cards out to a P.O. box, so I decided to have it delivered to my place of employment. It takes 7-10 business days to get a replacement card. I still have yet to receive my card, and I cannot pay my bills and am about to lose my home because I cannot receive my card. A company that handles somebody's money should be trusted to do what they can to help a get the customer's money. I will probably be using a different company for my money from here on out... $1200 down the drain because I can't get a simple card... Thanks ADP.

We were trying to switch work comp insurer. Our request for the policy cancellation was denied by ADP rep in March due to no proof of active coverage, and we could not get a new coverage because new provider was requiring a cancellation proof from current insurer. Since we were given a runaround we decided to keep coverage with ADP. We notified ADP rep about it and kept paying the work comp installments. When we noticed we were not charged for the Work Comp in the beginning of May we contacted ADP and were assured that our policy was in a good standing. We have not been notified about the cancellation by any means. We learned about it from NV department of business and industry notice. First they admitted that the request was processed erroneously but when they were not able to reinstate our coverage they backed up.

ADP made a HUGE mistake withholding more than $700 from my pay weeks after a garnishment modification was received by their offices. ADP admitted to being at fault and a resolution was offered by a supervisor over two weeks ago due to the extreme hardship it created for my family. We are now 1 mo into this process and I still have not been reimbursed. The escalation supervisor who accepted my call yesterday was short in tone, discourteous in her demeanor and disconnected the call prior to asking if I had further questions/concerns. I believe this entire matter was mismanaged and ADP failed me as a consumer.

I am an international student who was working with a small company in Denver. I am exempt of the federal taxes and the Medicare. I updated my documents to the company but the taxes were cut from my first paycheck. When I contacted ADP, I was informed that they will send me a check for the tax amount that was cut from my previous pay. Unfortunately, I moved to a new apartment in Denver and I lost my job. I am trying to contact them to send me a new check to the new address. Please help me connect with a representative so that I can get my check.

Here’s the short version. I told them I did not want a health savings account, they give me one anyway and put 300 dollars into the account that I can't retrieve. When I called to correct this, they inform me that I can cancel it next year in June after they rob me of another 300 dollars. Don’t choose ADP. Thieves.

I own a new female small business that got forced into taking their workman's comp ins because my new ins company didn't have my new policy finished so our rep told me to take the insurance and cancel it so we could process the payroll and he assured me that there would be no charge to cancel. Fast forward a couple of weeks and I contacted employers pay and they told me that I will be fined for canceling the policy and the rep lied to me. I sent the paperwork in to cancel and they insured my workman's comp for 5 days and then they sent me a bill for 699.00 dollars and that's for only 5 days. Steer clear that a bunch of thiefs and I will be filing a suit with Attorney General for false promise and taking advantage of a women. ADP itself has been great to deal with and this a complaint against Pay-by-Pay not ADP.

One star is too much for this company, I would rated MINUS 10 stars!! For years I used ADP for my monthly payroll. They kept calling me offering "affordable workers Comp." They sent me a very reasonable quote "pay as you go" of $271 PER YEAR. So I canceled my previous policy and signed with ADP. What a mistake!!! They started charging me $75 weekly!!! For account "maintenance", as I mentioned, I was doing Monthly payroll for years! I was forced to close my payroll account and insurance in order to stop the bleeding. NOW THEY STILL TRYING TO CHARGE ME $75 even though the account has been closed for over a month!!! There is no way to stop this people!!! The good thing is that I ended getting a much more affordable company for my payroll. Gusto online is awesome!! Great customer service and very easy to use.

My child’s father's job participates with ADP, does direct deposit and things of that nature. He recently had to cancel his ADP card because he thought it was stolen. He recently got paid this past Thursday but cancelled the card on SUNDAY the week prior. He was told it takes 3 days for the card to be completely canceled... it’s currently still in pending closure status. His money is just sitting there and has absolutely no way to access it! We have bills to pay and cannot because we have no solution to this problem. They said that they would send him a check in 7 business days but no check. WHY can he be expedited a new replacement card so he can immediately access his funds? He has been told by several reps there’s nothing they can do but send a check but they don’t really know when he’s get it. They all GUESS it will be to him in 7 business days. This company is a whole wreck. I’m so glad I don’t have to deal with them.

I was suggested to switch to ADP for doing my business taxes by my bank and my whole experience was just horrible! I am not the type of person who writes bad reviews at all, I try to either give a nice feedback, or if something was not good just say nothing... Because I understand we all make mistakes... But this was SO HORRIBLE!!! IT WAS MY WORST CUSTOMER EXPERIENCE EVER! DO NOT USE ADP FOR YOUR BUSINESS!!!

I’m so confused using ADP. I set my direct deposit up on Sept 7. That’s the day I was supposed to receive a check. It’s been 2 week and there’s are 2 checks that are just out there. And I double checked my direct deposit information.

ADP is a terrible company. If I had an option to give this company a negative ten stars, I would. They dropped my FSA without properly notifying me. Transferred the service to another crappy company called WageWorks. Then they moved the remaining balance to another company. Their customer service has yet to contact me regarding my FSA. They haven't reinstated my account yet. #PoorCustomerService.

Easy to work with especially Online access. I am happy with the service. They're on time delivery. Will email you when is your payroll will due. First time customer they give me almost 4 months free payroll.

Excellent client services, polite, knowledgeable, resolves issues timely with detail explanation. Very friendly, even if you need guidance a rep will walk the customer through the steps with explanation, need a report that is not available they will assist in creating one all good.

Very helpful, answers my questions, returns my calls in acceptable time, delivers paperwork in reasonable time. I have used ADP for many years and have been pleased with your professionalism and accuracy. Thank you much.

Payroll is very easy and user friendly as to make it easy to avoid errors. Changing information is well protected, but not time consuming at all. I find that getting payroll complete saves half the time with ADP in comparison to other payroll programs I have used.

As a small business with 16 employees, ADP is a lifesaver! It is great that I do not have to figure the taxes that need to be deducted from each employee's paycheck. I would highly recommend ADP for a small business.

The different ADP employees that were involved in getting the payroll set up and running smoothly had the training and knowledge to be very helpful and the whole process was not painful but extremely easy. Thanks.

We were notified that there was an issue with reporting our unemployment taxes. I asked our accounting company (Gonzalez Associates) to work with ADP to resolve a tax reporting issue. I don't know for sure, but I believe it has been resolved.

I have a very small not for profit business and use ADP for payroll. So far I have only good things to say. I am happy to say that I have no complaints whatsoever. Their reminders are helpful and the paychecks always arrive promptly. The times that I have had a question the people that were helping me on the phone were very knowledgeable and answered the phone promptly. Customer Service is better than most companies I deal with nowadays. Thank You.

Customer service is always helpful whenever I call with questions and concerns. The program is very easy to use the calculations are fast and accurate. My check stubs arrive promptly and early in the day.

My client started receiving below par service when he added a second location. Employees were erroneously deleted, hourly rates and hours were wrong. Client attempted to reach someone at ADP to correct and find out what happened. The only answers he got were we don't know what happened and we don't know how to correct it. I thought he was misunderstanding the process until I just had my own first hand experience. He finally closed his account and moved on to another company and the got a termination notice for his worker comp insurance. ADP was the broker of record and handled every detail for the client from day one.

I have used ADP for payroll for about 15 years now. They are accurate, prompt, and I have never had any trouble with them filing the correct payroll taxes. My accountant is actually the person that recommended ADP to me. I now have RUN online payroll, which is extremely convenient and cuts down on the amount of paper that I need to file. Much easier to put a pdf into a folder on my computer. Highly recommend.

The software is pretty easy to follow but I have had a positive experience every time I have had to contact ADP for support! The price is very affordable and ADP was exactly what our small business was looking for, thank you ADP!!!

Ongoing account services good, still trying by to navigate all the resources to utilize them as much as possible. Week to week the platform is user friendly and extremely informative. I do wish the health insurance link was showing error message. Not sure if that will allow to track/pay group health or not.

The sales representative from client services always answers my questions quickly, accurately and always seems to be smiling with their voice. If I don't understand they review the whole problem with me and give me suggestions on how to complete my task.

Meeting with Karina - Reviewed Employee Handbook, set stage for exempt/non-exempt criteria, job descriptions and posters, bulletin board requirements. Need follow-up access to ADP Resource site and look forward to working with ADP.

I have been an ADP client for many years and very happy with their service! ADP communications are always on time and they keep me up to date with any changes that may occur! I never had any issues and all their reports are always accurate! Thanks ADP.

Staff extremely helpful and knowledgeable. System easily used. Reports and updates are easily accessible and formatted. Contact of main office: HR & Support answers the phone and provide answers to my questions.

I was always having issues with my Payroll until I got ADP. Great Service for a small Business that needs help Payroll and Dealing with Taxes. No I don't worry about it and all the paperwork that goes with it is handled by ADP. If I need to know something just call them or go online and get the info from my account.

All of the customer service representatives have been very helpful and patient. That is exactly what is needed sometimes when things are not correct, being reassured the problem is going to be corrected for your employee.

I love the RUN system. It is easy to use. I also love their new Chat feature which allows you to access help from a representative when you just have quick questions rather than having to go through the phone system. I have been using RUN since its inception and it has just gotten easier and more refined with each update.

Always on target when I have a question about anything, best decision made to control our operation. They keep me up to par with any new laws and guidelines in running our business. Always available when I have called them at any time.

ADP is always friendly and ready to help when I call them. They remove all the stress from the payroll operation. I have everything set up automatically so there is never a need to contact them unless I am distributing bonuses.

Having used other payroll systems, I am incredibly impressed with ADP. They are the most comfortable and user-friendly of all. The reports are automatic and precise. I am extremely pleased with the quality of customer service ADP has provided to me.

I tried to access to my data in their database and it usually down for 1 year that I used it so far. "Error: An Error Occurred: **. Caused by: java.io.IOException - Async IO operation failed (3), reason: RC: 104 Connection reset by peer."

Take the burden off of me so I can concentrate on other important details. The filing of my taxes and paying unemployment tax are hassle free. When time to filing taxes at the end of the year, my employee's W2 form —- taking care of for me.

I had no idea how to do a garnishment on one of our employees. I called and was very happy that I called as I was going to do it wrong. ADP walked me through the procedure in a very short amount of time. Thank you.

ADP Client service people are Always courteous and expedient in helping with issues. Thank you Team ADP. I appreciate the security process, as well, when I call to get help. This month we have been with ADP for 7 years.

ADP was sent an order to stop wage garnishment for child support due to my child turning 19. 2 weeks later my check is still being garnished. After calling one day and being told they never received the order I called the next day and was told they received it and it had been processed and that I have not had child support deducted from my check since July 24th. I told her I'm looking at my last 2 pay stubs and it had. After arguing with her for about 5 minutes I finally called my employer and they contacted ADP and told me that ADP was investigating the matter. I could barely understand the lady on the line from ADP. Horrible accountability and customer service. STOP GARNISHING MY WAGES. YOU HAVE THE COURT ORDER.

Aline card: Horrible company! They take money out of your account and say they will mail you a check and they never do. They took out $1,500 from my account and is saying they mailed the check. It has been a month now yet no check. They cannot explain why not. They have stolen my money and somehow they don't get in trouble for it. If anybody else steals your money they get in trouble, who in the world holds them accountable? They took my $1,500 out of my account a month ago and I have no way to get it back other than to call them and get told that it has been mailed which is a lie. This is the worst company I have ever dealt with or even ever heard about. I disagree with the one star that I have to put on here.

UPS occasionally lets both ADP and its clients down by not making "on-time" deliveries. Also, on occasion, the wait time is totally unreasonable and the offer of a callback for your place in line doesn't work in my business. I am not available at the back and call of ADP to interrupt conferences with clients, phone calls, or court appearances just to accommodate an ADP callback. Otherwise, my experience with ADP, once I get to a representative has been very positive.

The experience with ADP has been relatively trouble free in terms of changing payroll and staff. The opportunity to go through and make instantaneous changes has been very positive. I will refer others to ADP.

We have been dealing with ADP for many years. It is great that we can pay our work's compensation thru PayGo weekly. Reports are easy to read. Reps are very helpful and professional and the overall experience is quite pleasant. We would recommend ADP to anybody with a small business like ours - makes my end of bookkeeping much easier!

I have been with ADP for over a decade now. Their customer service is amazing and I find RUN ADP so user friendly and convenient! It really helps with accounting and bookkeeping to have all the reports available to me. Happy ADP customer.

Full service company, always available, always kind, always helpful... Highly recommend them for payroll. Can answer any questions and or direct to the correct side of the team to accommodate any request.

They were patient and understanding with all my questions. Service was excellent. My agent was helpful with the application process. He went out of his way to meet me on my job site. Thanks for the support.

From the Month of June first week I was not able to see any of my pay stubs in ADP portal and the July pay stub started generating freshly after the issue got reported to ADP through my HR team. So the Year To Date Earning component got reset Zero and started calculating from Month of July which is lesser than the previous month. So whatever new pay stubs are getting generated are useless for me as it has incorrect information on Year to date earnings field.

I have always gotten good service. One time I was going to be out of the office for medical procedure when it was payroll day. And I called ADP and they were able to process payroll and made sure the check would be deliver at a schedule time.

This is our first year using ADP for payroll and couldn't be more pleased with the experience. I am especially pleased with the pay as you go Worker's Comp program. I strongly recommend it to anyone that is tired of going through WC audits and receiving large bills. This is by far a much better way to handle it.

ADP provides excellent service and makes doing payroll a positive experience. My representative is always available to answer any questions, at all times and is always willing to help in finding a solution should one be required.

Sarah ** has been great! Anytime I have a question she is quick to assist me or refer me to the correct area or contact person. Please note that I would like a new contract person for Time & Attendance. I was working with someone and they are no longer there and I have not had another one on one contact. I prefer having one contact in each area, as it makes it easier for everyone! Thank you!

The biggest issue I had was creating the QB General Ledger. When I contacted ADP the representative was patient and walked me through the process. I would not hesitate to recommend ADP to other offices. Always helpful & quickly available.

After being with another company for about five years we were given a recommendation for ADP. The transition has been very seamless with your support all the way. Our church also appreciates the lower cost to do business with ADP. The first two quarters have been very satisfactory. Thanks so much!

Every time I contact Customer Service I'm always impressed by the Customer Service Team. They are extremely helpful and professional. They really know their stuff. I'm currently in the process of starting a new company and I've been so impressed with the team from the Small Business Division that has been helping me through the process. ADP has quality professionals!

I find the ADP portal very easy to use. I am so glad we gave ADP a try, just sorry we didn't try it sooner. There are so many features I have not had an opportunity to even use as of yet. I recommend you give them a try.

Any problem I've ever had has been handled quickly and efficiently. Great customer service! AutoRun makes running payroll a breeze. I have used other payroll companies and ADP has been the easiest to work with. ADP also saved us a ton of money on our Worker's Comp insurance.

Been using ADP now for about 6 months. I am new to payroll and everything related to it, including the employee hiring, set up and processing of weekly earnings/taxes. ADP couldn't be more helpful when it comes to getting this done with ease. From day one I've had a great support team that has guided me every step of the way from entering all employees into the system to running payroll every week. I am now more acquainted with the system in general and feel more confident all thanks to the great layout and platform they have in place for me. Will not do it any other way!

ADP RUN system very easy to use, the RUN staff and Customer Service staff are knowledgeable and courteous. If they don't immediately know the answer they will check further or will redirect you to the appropriate agency.

We started out with autorun, but realized it won't be best suited for us. The team was able to work with us and we've been on a good routine so far. Definitely recommended to other churches. Satisfied thus far.

The person that helped me with my question was very professional as well as friendly. He answered my questions clearly and reviewed our convo be for ending the call. Support staff should be properly trained and speak clearly when communicating over the phone.

I had recently rehired an employee... I forgot to confirm her direct deposit information... so the error was quickly reversed and taken care of. The agent was very pleasant, kind and professional. I like the fact that they understand that these errors are easily overlooked. Thank you!!!

I always feel confident using ADP. I know that the process and calculations will be accurate. I also appreciate how ADP is always on top of understanding ever-changing laws that may affect our payroll. And, how they always inform us in advance. Great Service!

Very Helpful and have resolved any questions I have had. This past week was the first time I ran a payroll and realized I had made an error - customer service was very kind and guided me through the correction.

I really appreciate ADP's 24 hour services and your phone in, or online payroll options, especially for late nights, early mornings. Also, always having tax information and documents available for audits, or option of putting them into our vault if needed!!! :) ADP's employees are knowledgeable, personable, professional. Thank you.

All of our records are always done correctly. Anytime I need to ask questions, I can get the answer within seconds, or at the least a minute or two. We recommend ADP whenever we are given the opportunity to do so. Thank you for providing such great service.

I very much appreciate the ease in which I am able to submit questions related to our ADP accounts, and the prompt response from ADP every time! I have been using ADP for years now, they have refined their systems to be very customer friendly.

I have been trying to get a garnishment order figured out for two weeks now. I have called over 15 times, that is at least once a day, trying to figure out why ADP has taken almost 2000 dollars from my check but has not sent the funds to the ones garnishing me. The people garnishing me are accruing interest since April, and because ADP has not sent any of the 2000 dollars to them, the garnishment amount has increased almost 500 dollars. The garnishment accrues interest on the judgment amount, and since the judgment amount has not decreased due to not delivering the payments, I will have to pay that amount. I have been trying to get ADP to release the funds, and I have been getting the runaround for two weeks.

I have a child support that terminated on July 11 2018. Sent in the court order. No response, So I've called 5 times now (talked to 4 different people), always ADP says it is in process. Now, finally one rep says it can take up to 30 days. That means I will have now have paid at least 2 payments more, who knows by the end maybe 3 or 4 payments more than I should have. I have overpaid and have to try to recoup my money. Looks like I'll be going back to court!!! Thanks ADP.

On 7-31 I noticed fraudulent charges that drained my account. I called to dispute them. I was told that I would get a replacement card in 7-10 business days. I'm am trying to review my bank statements but I can't log into my account without the security code on the new card! Are you telling me that there is no way that I can see about MY MONEY. I have to wait for over a week! This is very disrespectful and insulting to your customers! After I receive my card I will be closing my account!

Sales team presented a picture of what our world would look like with ADP and it wasn't close. Too many people, too many departments that do not communicate with each other. In one department alone, there are 6 different people that the business owner is responsible for making sure that they are all on the same page. A lot of extra work. There is not one person who provides coordination of care. The attempt was made to escalate issues to improve communication and efficiency to no avail. Payroll alone is a lot more work than we've previously experienced. It is all manual. The only thing that ADP does is cut the check. Very disappointing.

I have a child support that term on July 14 2018. The State of Florida sent ADP a release notice on July 2 in order to stop garnishment per court order on July 14. ADP took 22 days to process the state request creating overpayment to a case of child support that closed. Now because of ADP I have overpaid and have to try to recoup my money. Thanks ADP FOR MAKING THINGS WORSE AND CREATING NOW ANOTHER LEGAL ISSUE.

I was able to access my ADP Aline Card money after my payday, when I was unaware of the fact that I had previously set up the account apparently. When I went to check my balance on mycard.adp.com it required a username and password. I realized then that I do not have a username and password, and if I did I was unaware of receiving it during the process of setting up my account which I hadn't done to my understanding. I then called ADP helpline and their only advice was to try the "forgot username" or "need username" buttons.

I have spent two hours today on the Phone today (1 877 959 0026) without anyone picking up even they say the working hours are 8 am to 8 pm. Just stupid music and answer machine an agent will be with you shortly, and above that the email provided in the answering machine is also not working. The email also did not go through. I registered my account with ADP to access my Paystubs and Tax forms. The registration was done. However, unfortunately, I skipped the screen where they provide the username, assuming that it will be mailed to me as I had provided the mail ID during registration. This is one of the worst services I have encountered in my life. If there was -ve star I would have given that. If you guys don't work until 8 pm then don't say it in the answering machine. Time is precious. Simply you guys suck!

On June 25 I made a call to customer service in regards to my being able to put money into my account via other sources. I was told I was able to do so if I upgraded my account. After agreeing I was then told it would take 2-3 days for the account to be upgraded. Come the 5th of July my account was put on hold. I called to ask why and I was informed that it was because they needed verification of identity to lift the hold. I send in verification via a email given to me but it was insufficient. I sent the final sufficient document on July 11 and it was finally put into review on the 17th.

Thank You Christine. 5 stars for the way you handled my situation.

You can't just talk to one person for your account. You have to deal with 4-5 and you can't always reach them. Then they use a false dialer so you can't tell it's them. I have too much to deal with to try and figure out everything. That's why I hired someone for payroll. Worst decision ever. Then try and cancel services. That's a whole different issue.

My employer allows direct deposit. I opted in. I expected a live check the first time and I got it. ADP pinged my bank account five times to verify and I have still not gotten one direct deposit check. This company has no customer service. They have no contact to call. My payroll administrator is going crazy just trying to find someone at ADP to help. I'm about to find a lawyer to sue them for their incompetence and the inconvenience to me for something as simple as a payroll direct deposit. Very angry and frustrated.

I recently contacted ADP customer service via phone to assist with an incorrect transfer from Aline ADP card to a bank account not in my name on July 10, 2018 (I called the following number: 877-237-4321.). The transfer was processed July 8, 2018. When I called the customer service line, I was told via phone from one of the customer service personnel that the issue would be resolved. I have not received any confirmation on the matter (I.e, email or confirmation number) that notes the matter will be dealt with as soon as possible. I contacted my bank, Skyone FCU, to inform them of my issue and they stated that there is no account existing with the incorrect account numbers I input on via the ADP prepaid card website (visaprepaidprocsssing.com) in return my funds should have been reversed back to my Aline ADP card.

I don't normally write reviews, however if I can caution any small business owners, please do not switch to ADP for your payroll processing. ADP didn't input my filings in their system correctly and in turn has taken 20+ hours of my time. The account rep who sets you up who over promised and under delivered will not return a call or email to find the best point of contact when they mess up and not file your quarterly tax filing. Of the multiple calls that I've made to ADP for resolution, I'm routinely routed 4 or more times to someone that tells me it will be handled right away and that I will get a phone call to confirm the tax return was sent.

ADP systems and personnel made it extremely complicated to get our small company set up. From unethical sales practices to trying to get us to pay more after agreeing on pricing. They messed up our second payroll delaying our employees from getting paid. The EXTREMELY unapologetic representative tried blaming ADPs own vendor. They make it very difficult to get a hold of customer service to resolve issues and answer questions.