ADP Payroll Services Reviews

If you are looking to ADP to run your 401K plan my advice to you is to RUN as fast as you can away. They are quite simply HORRIBLE. Here is my experience: I work for a small company. We have ADP run our payroll and they do a good job with that. ADP then put the hard sell on to have our small company use their 401K services as well. My employer, thinking they were doing the right thing set up a company 401K plan with ADP including a modest employee match. For the first several months everything was fine. Then starting in June of 2018 and continuing ever since, I was charged OVER $400 in fees EVERY month (OVER $4600 to date) out of my individual account. Once I discovered this I brought it up to my plan administrator and they tried to contact ADP to work through the issue. After literally months of run-arounds, non-answers and escalations with little response, the issue was not resolved.

Very upset with the customer service I was on - long wait time & only had half my problem solved. Really want somebody to help me out. I've had ADP for over a year now. Rather really had to call in but the one time I did it was horrible I. I couldn't get a hold of the managers nor did the reps 100% help me. I still really need help so if someone could reach out to me **.

ADP's Wisely Pay is a complete and total mess. Ever since the transition from Aline on April 30th (which I have used since 2015) it has been nothing but a headache. There was nothing wrong with Aline and I never had any issue with accessing my money until now. Where do I begin? Well for starters my initial Aline card, that I reported lost 6 months ago and got a replacement a week after, for reasons unknown to me but God, all my direct deposits and being funded to my lost card and not my replacement card. I have to call customer service EVERY pay day to have them transfer my funds to my other card, that's if, IF, I can get ahold of anyone which is damn near impossible.

This is the absolute worst company to deal with. They are very willing to sign you up through sales but once the account is active there is no way for the employees to get help. There is no 800-number and the system is continually throwing employees out of the system saying that they are invalid. I feel that this site is a security risk. I would not use this site for your business. You are putting in sensitive information including Social Security numbers and you do you not have a way to verify that you are in the system and where your information has gone. This is a security breach!

The website is easy to navigate and reports are comprehensive and informative. Year end processes are simple and we value the 401-K module as well. If we have queries these are dealt with promptly and effectively.

I had a question about the interfaces on the ADP Run Portal and was able to quickly find a support chat that could answer my questions very timely. Having knowledgeable staff on your support is very helpful.

Very happy with ADP. I'm a small business that has been with ADP for years! The cost for ADP to do our payroll has been good. Always are willing to work with when I have any question! Thank you so much.

They called to schedule a sales call. I never agreed to a date and they put something up on my calendar then were angry at me when I tried to decline it. Then came an aggressive round of extremely rude and aggressive phone calls from one salesman. I repeatedly asked them to stop contacting me but he would contact me multiple times per week. It was all very bizarre and off putting. I was never going to buy the product they were selling. Now I have an alternative lined up that I just need to configure.

I’ve had this card not quite a year. Never had any problems until recently when my card was compromised on May 17 2019. Was sent an email that fraudulent activity was taking place and if I did not reply they would stop all transactions. On May 18th I saw two transactions that were not mine. We do not even have those businesses here in our state- I called customer service and sat on hold for TWO HOURS before speaking to anyone. Was then transferred to a different department and sat another HOUR on hold before speaking to someone. Was told they would contact me.

Lied to over and over by customer service. Now can't get my uh money off my card. If they can get the direct deposit they should have a way I can take it off. Beyond annoyed that I spent literally all day on the phone with crappie attitudes just to be lied to.

Yesterday someone charged $100 to my card at a Target in a state halfway across the country from me. After a $100 charge was denied because I had less money than that left they proceeded to charge smaller charges until I had no money left. I called customer service and after an hour was given the claims dispute line and told I would have to wait until Monday to call. Two times I have been on hold for a customer service representative for over two hours today, they come on, say, "No one is responding" and hang up within 10 seconds. I have yet to speak to a human being today. I would like my money back and to resolve this issue. Why can’t I send an email. This is beyond pathetic.

Worry Free! While some may feel the fees are a little too high, the peace of mind that comes from leaving all the filings, etc to ADP is worth it! The customer service has always been great when help was needed.

I Have no complaints only positive experience. What can I say. When a company does their job, everything goes well. I have only good things to say. Keep up the good work. I highly recommend this company.

Today, Ron ** - THE BEST! I've worked with him several times. Smart, professional SO HELPFUL and FAST! AND he laughs at my jokes. He's awesome. The wait time on the phone was long but Ron called me because I had an email out requesting a call back too. Thank you.

I am very happy with ADP. The entire staff is very professional and eager to help me with my Payroll and Retirement needs. I am always able to contact someone to help me. ADP is also helping me with my retirement needs. The 401k Department does an excellent job.

I happy with the services that ADP offers, but I do feel that the cost for 3 people is somewhat high. There are a lot of services that we do not use or are not necessary for our line of work. When I have had to call for support/help the team has been very helpful in showing me where I need to navigate to find what I am looking for. I wish that you would still mail the quarterly reports, however.

They have no SMS notification to inform you of fraudulent activity. When I called the dispute hotline concerning 3 or 400 dollars ADP has been completely unhelpful and unresponsive. If by some lucky miracle you do get someone be prepared for holds out this world and no resolution. My true difficulty is that bills are due and who doesn't want to feel their financial institution back and support them the way the customers feed support their paychecks.

I have worked with ADP, off and on, since 1981 when I lived in Houston, Texas. My first company code was ZSA. ADP is a good product and has kept up with a myriad of changes/updates over the years. Thanks!

I submitted a rollover request to move my ADP 401K funds to Fidelity. ADP deducted the $55 distribution fee. A short time later distributions were posted and I rolled these funds out as well but was subject to a second $55 distribution fee. Contacted ADP but they will not refund the second fee nor provide a physical address so I can file a complaint with the US Department of Labor. Do not recommend doing business with this company.

I closed my office and they had forwarding address and email. They sent the W2 form to the forwarding address but when it came to the bill for W2s, they failed to send the bill to my email or forwarding address. Since the office was closed the email of that office was discontinued. They kept sending the invoice and email to the closed office and finally I received a notice from collection agency for $85. They are very unorganized. They are big and very unorganized. I paid my bill with interest and it didn't go on my credit report. But I thought it was very unprofessional to do that when they had my forwarding address.

My complaint is on the ADP APP. I have provided many days of documentation to my employer about the clock in/out times either being accepted or it goes to the previous minute. How can you clock in at 5 pm and 25 minutes and 20 seconds and as the "thinking process" is being done in about 3 seconds, your time is accepted at 5 pm and 24 minutes! Why does it go backwards??? It should be clocking me in at 5 pm and 25 minutes. Then on your 30 minute break which must be precise, you get the same problem thus showing you took 29 minutes. I clock in watching the seconds to ensure I really am clocking in/out at the specific time needed.

Being a small business this is a time saver for me. I can concentrate on other tasks and not worry about payroll, state and federal filings and W’2 at the end of the year. Also my worker’s compensation insurance audits are quick and accurate with the ADP forms I can download.

We have been a long time customer and have always had great customer service. If possible please remove us from the marketing list so we do not receive calls regarding insurance. We are an Insurance Agency. If anything is needed from me please let me know. Thank you!

ADP has always been a product and service that provides great value to our small business at an affordable price. Customer service and the quality of the product have always been outstanding and reliable as well.

With many responsibilities in our small business I know I can depend on ADP Payroll Service to take some of the burden off my shoulders and they are reliable and professional. I also like the fact that I can call them if I have any questions and concerns and they are always very knowledgeable and helpful.

I’ve had the ADP card for about 4 years now. I thought it was very convenient until recently. In the beginning of April 2019 my card would decline for no reason (this happened about 6 times in a matter of three days), whenever I called for imformation on the issue all they would tell me was that “there was nothing wrong with the card and I should try the transaction again in 5 minutes”. Then my card got compromised April 28th 2019 and I called to get the issue handled. The customer service representative cancled my old card but never transferred me to the disputes department.

I’ve been using ADP payroll services through work for 3 years. I received an alert of an unauthorized charge that I certainly didn’t make. Actually I had just started a 5K I do with my family every year!! I literally finished the race still on hold. I was put on hold a for 1:18:22 the FIRST time. Next thing I hear is call ended. This happened again after being on hold 48 mins. Finally I spoke with someone. Was told that the transaction would be disputed and I had to wait until May 9, 2019. I was told by the lady who was extremely kind by the way that I didn’t have to worry.

We have been with ADP for a few years. They process our payroll and they have been able to maintain their pricing for quite a while. They also handle our Workers Compensation Insurance. I would recommend ADP.

Processing on Run is great. But I keep getting emails about NY Sexual Harassment and how it must be in the handbook etc. I have already taken care of the entire thing months ago and I still get sales emails. Very annoying especially when they sound like they have no idea I already have taken care of this.

Clay County Savings Bank has been with ADP as long as I have worked here, which will be 23 years when I retire in about a year & a half. We have gone through many changes in recording employee's time and I have loved every improvement. We are now using the Web Clock and employees are pretty faithful. The newest feature, for us, is Time Off and that is really popular. We do not use all your products, but I love the ones we do use. I am happy with Customer Service, my questions' answers are easy to understand and are answered the first time. The webinars are very helpful as well.

I have been using ADP for almost 8 year now and there are are many reasons I have stayed with them. The response to entered data is instant, reports are instant, there are multiple options for deductions in the payroll to customize it to fit my business. I am also able to enter data fairly late in the day and still make direct deposits into the employee accounts the next day. I have never had any negative experience with them. They also matched the competition's fees so I have received superior service without paying extra for it. I am a happy customer.

We use ADP Run for our company payroll. We run our business on Quickbooks so after processing payroll we run a GL report which then gets loaded into Quickbooks. With no notice, warning or training, ADP decided to change the GL structure and menu paths. Now when I run payroll and attempt to create the GL files for upload in Quickbooks I get error messages. Went through hold hell trying to get it resolved. They lied to me about hold times and problem resolution. Now I'm waiting on a call back. Who has time for this!?!? I will be switching from ADP. Let this be a warning to others who are thinking of using them. Terrible company and terrible service.

This past Friday May 3, 2019, we had several employees whose funds were not available to them when they should have been. This issue seemed to be site-wide with ADP. We spend nearly 2 hours on hold waiting to speak with someone about the issue. There was no announcement sent acknowledging this issue until hours had past and we had already spoken with a representative 2 hours later who informed us funds would be available in the next few hours and to advise employees to wait and check their accounts at that time. I am currently having issues with employees' funds being available to them still, seems to be associated with this update as well, so far have spent OVER 30 minutes trying to get some information about this while our employees are unable to pay their bills.

Updated on 06/04/2019: On 5 different occasions, my ADP card was compromised. All of these came from a place in VA, a place I have NEVER been. I have the details, such as the addresses, and dates. ADP could not, or WOULD not tell me how this could have happened. The only conclusion I can reach at this point, is that it may be an internal security issue at ADP, and that someone there may be involved in a possible fraud situation. I have all the addresses, should ADP wish to take action, and report this. If not, I will reach out to the fraud prevention dept. in my area. I don't know how else to handle this.

I have already written a complaint but based on the situation one voice is never enough. My boyfriend works for a company that uses ADP and the company messed up on his profile that was sent to ADP. They wanted documents to prove who he was. Sent them in and we have been calling for the last 4 days to get the money released and no one seems to know what’s happening - holding his hard earned money hostage and when we call ask for a supervisor we’re put on hold for hours! Who’s running this place? Being a supervisor in the banking industry myself we take customer calls within 2 min of a customer asking for a supervisor, so what’s the issue where they can’t take ours? It’s ridiculous and disgusting how we have been treated and he still can’t access his money! Also one star only because I can’t choose 0!

I followed the steps to deposit a check and made it through the entire process on the app. I was specifically told I was "approved" and all I needed to do was VOID the check and take a photo of it. After I did so, I was told the deposit was NOT approved Well, now I have a voided check and their customer service is closed. I can't deposit this check anywhere else now that's its voided so I'm stuck either paying an egregious fee to get my funds quickly, waiting weeks for approval or waiting for another check to be issued. I feel like I've been tricked into having to get my check deposited through this service and it is extremely deceptive business practice. If I don't receive a positive response from this company, I will be reporting them to the Minnesota Attorney General, the BBB and every Federal regulatory banking authority I can think of.

The user interface for employees is horrible. It takes 5 or 6 steps to enter each charge number and I have to repeat that process every 2 weeks. I work multiple charge numbers so this is a very time consuming process. Most typical PC controls do not work, such as a double click or the arrow keys. Maybe this application works for the payroll department but for employees it could not be worse.

I received a notice in the mail stating they were changing to Wisely Pay and that I didnt really need to do anything even my direct deposit would still be the same no need to call my employer. Well I wake up today head to gas station to get gas and my check didnt get deposited. Frantically call my job and HR and no problem on their end. Call wisely pay I was on hold for one hour and 38 minutes, finally talked to someone and she said it was because my name was in different formats that I needed to call HR and tell them to fix it because the system isnt recognizing it.

I would love to use their online services to see anything related to my pay and history, but I can never log in. Once you're stuck in this cycle of not being able to log in, they provide 0 help and you're basically done. Good luck if you need to reset your password, they are about as helpful with that as a brick wall.

I still have my old payroll card from my previous employer who issued their pay cards through ADP. On 4/29 they switched the system the card is on and during this switch over $400 just disappears! It's now 5/1 and I have been calling for days and I still do not have my money back. I have bills that are due and I am now getting late fees charged because my bills were not paid on time. Not only has my money disappeared but this is actually costing me more money! $125 in late fees on top of my bills. I want this fixed now.

I have been forced to deal with the ADP Total Pay Card for over 12 years. During those twelve years there has been numerous issues with ADP Total Pay Card. I travel 40 plus weeks a year. The per diem for travel is put on the card. When there is a discrepancy, they send you to a foreign country where communication is lost. I have complained to my company several times.

We have been with ADP since 2015. In September of 2018, we received a notice from our State Unemployment office stating they were charging us with a late payment fee. We uploaded it to ADP, they paid it and we thought that was the end of it. In February of 2019, we received another notice from our state unemployment office, stating we owed them several hundred dollars for short paying 3rd and 4th Q of 2018. We uploaded it to ADP as well. In the meantime we called the state unemployment office and were told that they couldn't give us any information because ADP was the Admin on our account. They did tell us that our state unemployment rates had changed each year (as happens in our state), and it "appeared" that ADP had been filing with the same rate as 2015.

If you call with a question, it takes them 30 minutes to pull up your account. Even then, they still have no idea what they are doing. I emailed and called and said they would get in touch with me with a response. No callback, no email. They have messed up my pay multiple times and can't give answers. They approved my maternity leave but when I call they said they didn't have a record of my leave of absence. Not sure how they are still in business.

I never leave bad reviews because I am the one that works in Customer Service as well. The year is 2019, and back in 2014 I worked for a company that paid me through ADP. Since then, I don't know why but I keep getting email notifications about my ADP statements. On their website I'd prefer to email them about this issue, rather than call them. Their "support chat" doesn't even help as I want to CHAT not select topics through a drop-down text box. Anyway, I ended up calling and I can't remember her name, maybe it started with an E or something? I don't know, but every time I tried to speak, she kept cutting me off and it was rude.

ADP did an "upgrade" to the system. I have had multiple technical issues since the update. If troubleshooting was involved, they failed. Go back to the old system. I had no issues with it. I gave feedback several weeks ago and no one has acknowledged that I exist.

Called to request a copy of my W-2. I tried to order it through the automated system but was kicked to a rep as the transaction was completing. The obscenely incompetent rep charged me $25 for expedited shipping, telling me my total AFTER she'd put the order through. I authorized $7 for the duplicate, but they charged me for the expedited shipping without my consent. I asked to speak to a manager who explained it should have been $7 and tried to cancel it, but said it was impossible. He said he'd escalate the situation to push a refund and would be done within a few days. Was in contact once over email before they blew me off.

My past paychecks bear wrong address. I am an immigrant to travel to India and get my visa stamped. I have to produce 6 pay stubs. The recent one bears the correct address. The past pay stubs does not have the correct City Name. I need at least past 6 pay stubs to show correct city name. My HR says they could not help. Tried to contact 8442275237 and could not not get help. They say, "Contact your HR." I tried to chat through self service boat, and there is no provision to make this request. Can you have some human from ADP respond to this message? I need to travel next week and I have only one pay stub bearing correct address, even though I joined the current employer in Oct 2018. Even my W2 bears the wrong address.

The hotel I work for uses ADP payroll. In the past 5 years, I have NEVER had an issue - except for paychecks not arriving until the afternoon of our payday a few times. Today, my hotel & EVERY ONE of my colleagues, myself included, did not receive our paycheck or direct deposit. We were told the mistake was made by ADP & not within my company's payroll dept. However, 5 other hotel properties owned by my company's owners did not receive their paychecks either, and they use ADP as well. Can someone PLEASE respond & let me know if ADP is having an issue or if the mistake is elsewhere. Thank you.

Since I switched from Paychex to ADP my experience has been great, from day 1 Luke is always ready to help me with my questions. He handled the setup and made it as painless as possible, will also save you money.

My first issue with this company is their customer service. When will companies learn to hire people THAT SPEAK ENGLISH instead of these cheap outsourced call centers that can't speak a lick of anything but Indian? I have nothing against Indians or non English speaking people. I actually come from a non English speaking family. My dad was born in the US but my mom was born in Vienna, Austria. Only her, my oma and my opa speak English at least partly. The rest of my family only speak Austrian and German. But when you're dealing with my money something that I need to survive in this world then I should be dealing with someone who understands me and vice versa, because someone's money and livelihood isn't something to be played around with.

Was supposed to get paid today at 9 am and called in 2 times to ADP ALINE. They told me talk to my work so I did and my job says they sent it out and I can see that they did on my job log in info so if you can resolve this problem that would be greatly appreciated! Also for your card ADP ALINE log in needs to be fixed asking me security question that I did not pick.

We have been with ADP since October 2018. There has always been complete Professionalism with regards to any questions or problems that may have occurred. Anytime that I have needed to speak with either my local Representative or Customer Services it has been a pleasant experience and the situation has been resolved immediately. We are very happy to have ADP take care of our Payroll needs.

The staff at ADP is always helpful, patient, knowledgeable and friendly. In this instance, my issues were addressed in a timely fashion and the person handling my call listened well to my concerns and addressed them in an efficient and professional manner.

Excellent customer care! User friendly program, self explanatory, new to payroll duties and human resources, I am very happy with the choice of obtaining your services nothing negative, will definitely recommend.

All calls to me from ADP are professional and consistent with our company needs. While we do not need all of the ADP services, your staff has been very helpful in meeting the needs we do have. Again, we are very satisfied with ADP.

Julian was great. I feel like for the first time I was assisted by a knowledgeable person since my 90 day interactions with the assistant specialist I have called several times concerning the same issue.

They take care of our needs easily and simply and are always available when we have questions. Our business is a single proprietor business so our needs are minimal. They're there no matter how small the issue.

Used the ADP online chat feature for the first time because I had a quick and somewhat simple question about my payroll, I was very satisfied with the ease of use and the quickness overall. I would say that it is a very convenient feature.

Very satisfied with the service. Helpful and friendly. Looking to explore time clock options. I like the suggestions posted when entering information into the program. Why the compliance testing is necessary.

There is a certain comfort factor when having a reputable payroll processing company such as ADP, at the helm of the ship! Hollywood Park Automotive has been with ADP for many years and they have ALWAYS been there in solving different issues that are sure to come up in the payroll processing environment. ADP's HR resources are next to none, and we will be with them for many more years to come.

Good service, we love the convenience and features that are offered through QB online. We will continue to use this product for a very long time. We also like the fact that you provide support 24 hours a day.

I don't have to worry about anything with ADP. I spend 5 minutes a week entering payroll & they take care of the rest from Direct Deposits to filing & paying all tax (Federal to States to Municipalities) reports.

I decided to hire ADP back in December because I had gotten to know Anthony (a salesperson for ADP) over the previous year. From the moment I received the contract, I should have known that this was a bad move. Since that day, here is what has happened: The proposal I received offered 4 months of free payroll within the first year. The contract, offered only 3 months - the excuse - "I didn't realize the promotion expired". Really? And you are in sales?

ADP takes care of all taxes & is very quick to handle any questions we may have. All of the hassles of doing payroll are taken care quickly. Extremely happy with all of the services. Thank you ADP for all that you provide!

I understand you want to sell me more services, and maybe I should use some of them, but maybe a fewer calls. Everyone is nice but they are still sales calls. Some emails you send are important, many are not. Maybe identify the importance in the heading. Thanks.

I had fraud on my ADP card, and when I called customer service they issued a new card and then said I need to contact them back in seven days to get "refunded". It seemed like they were trying to get me off the phone without actually providing any real support. I also asked the fraud department to read off the transactions so I could make sure there wasn't any more, but they didn't do that for me.

The product is very easy to use. It allows me a lot of flexibility. If I need help the staff is great and can walk me through any changes. The reporting tools are easy to use and meet my requirement. I do wish that ADP would add the tool to work with the NYS Insurance Fund.

Every customer service rep I have had the pleasure of working with has affirmed over and over that ADP is a company that cares about its clients. I received helpful answers with kindness & enthusiasm.

It's very simple and easy to run payroll every month... Everything is streamlined and all necessary IRS filings are taken care of. Makes my accountant's job so much easier. All reports can be obtained at any time without going through our accountant.

The payroll service is so convenient, consistent and accurate. I'm very pleased with the customer service when I need it, and the cost for the service is a great value. I would recommend ADP to any business, large or small.

Very dissatisfied employee. I am a employee so my work uses ADP. I have nothing but problems. This company uses my old mailing address to mail my card and checks if last not back enough they close my account without authorization and mess up my paycheck. Every time I have an issue it take several phone calls to get anything done. If you ask for a supervisor or keep you on hold and not return. I have no choice to use this company because my employer has chosen them.

I work for Bob Evans and they use ADP as payroll company. Well I have a personal bank account and still trying to get direct deposit for my pay to my bank account so I called customer service for ADP. They looked on my account. Said I had filled everything out right for the transfer but every payday it never makes it to my bank account. So I called back and was told again that it was filled out correctly and should work. I did see a button on there to transfer funds to my bank account but when I click it it says wait 2 to 5 days for transfer. Well after 2 weeks who wants to wait another 5 days. Ridiculous. I would not recommend this company to an enemy.

Incorrectly deducted online commuter benefits from my paycheck. They deducted 420 in one month even though the limit I could use is 260. Even after I left the company and could no longer use the online commuter benefit, my last paycheck had 130 deducted. I have a total of 390 balance that I've called multiple times to refund. I'm forwarded to one life advisor with no one who seem to know what to do. And there is rarely any follow up on issues.

Our company has used ADP for 7 years and I have never had a good experience dealing with them. Their website would not allow me to access healthcare options and when I call, the automated system rarely works at all. Then I get transferred to India, where the phone reps can never answer any question, and if they do it is always erroneous information.

I've been with ADP for at least the last 25 years. ADP has provided reliable and accurate payroll services! The phone agents are very courteous and professional. I will continue to use ADP and would most definitely. Recommend them.

Rachel is the best! She follows up and stays in touch with me because as an accountant I have several clients that use ADP and it is important to me that they all are happy with the service. She has the best customer service skills!

Best Payroll Service out there! Customer service is excellent! Product works as it should. I love this program. I have never had an issue that they couldn't fix and they have been my issues. The product is perfect! Title says it all.

It is a huge deal to switch payroll providers. We had several people come out and give us quotes and presentations. We finally decided to switch from Paychecks to ADP in November 2018. One of the worst decisions we have ever made. Please do not use ADP and make the same mistake we did. Please read on to see just some of the issues we had. We do payroll every 2 weeks for approx. 60 people. As of April 10, 2019 we have yet to have a payroll be processed correctly. Adp paid out a bereavement pay to an employee at 2 times wages. They deleted the PTO balances and didn't pay the PTO time out to employees. They debited our account 2 times for the same payroll. They didn't process the 401k upload to our provider. They paid a new employee 2 weeks when the time card system clearly showed only 40 hours worked.

Our company has had on on-going issue regarding Unemployment Tax filings for 3 separate quarter filings dating back to 2015. It is almost impossible to receive any communication updates from the tax department. My emails and phone messages are not returned. It has gotten to the point that the state is now fining our company quarterly for the missing quarterly tax filings. Additionally the state also put a garnishment on our taxes with IRS because of this. ADP has admitted responsibility in the matter, but does not appear to be doing anything to resolve the issue.

My company has been using ADP total source for payroll and healthcare benefits for 9 years. Worst company I have ever dealt with in my life. Automated system that you dial in to very rarely works properly. You then can transferred to India, where no one can help you, or if they do give you an answer, it is always incorrect. The website that you use to log in to never has correct information either. Do not know why any employer would sign up with this group of misfits...

As a medium-sized business, we use ADP for payroll processing and have always had a great experience. They have very responsive customer service and have always solved any issues we've had quickly. If we have inquiries regarding our services, they come to our office personally and provide detailed presentations on ways to help our business.

Easy to navigate web pages, get reports, etc. If have problem always get helpful info with phone call to ADP. If I make a mistake contact has always been able to walk me through correction or make correction for me.

We have been with ADP for more than 10 Years and could not be happier with the quality of professionalism performed. I never have to worry about my payroll being handled accurately and completely. It's such a load off my mind.

I've found ADP to provide accurate, easy payroll and tax processing for our small corporation. Updates to our state or federal information (e.g., SUI) are simple to enter as are unusual payroll occurrences. We have a lot of contractors who are temporary from one month to another and it's easy to add/drop them from monthly payroll. Telephone support when needed is available and super helpful.

My former employer submitted a form on 3/29/19 authorizing a partial distribution. On April 5th I called ADP to check on the status of the distribution, wanting to know when I would get it. The customer service agent first told me the check had been mailed to me and then she told me that it in fact had not been mailed to me, and that there was a problem with the distribution. So instead of getting my money, the agent had to escalate the issue to some higher ups. But of course, the agent can’t connect you to the people who are investigating the issue.

I had a great experience working with the rep, Chandler **. Not only would I recommend her but ADP as a whole. She was able to assist me whenever I needed and in a timely manner. So glad to be a part of the ADP family. :)

What a joke! I spent 10 minutes trying to log in to no avail. I'm not sure why my boss uses this company as I could do a better job then ADP. Their automated assistant does everything they can to try to prevent you talking to a real person... Oh wait, as an employee you CAN'T talk to a real person or live chat. How many hours should I spend trying to log in? Horrible experience. Horrible customer service.

My first check was supposed to be mailed out on 3-27-19. It is currently 04-06-19 almost time for my next payday which is every two weeks. I contacted my employer. They say it was mailed out on that Wednesday. Well I called my post office. They said they probably didn't mail my check. That I was supposed to get it on the 2nd of April. Well guess what? My power is about to be cut off this Wednesday because I couldn't pay my bill from their mistakes!!!! Thanks so much.

Our company transitioned our in house payroll to ADP with the hopes that it would save us time and resources. Boy, were we wrong, after 25 years of doing payroll on various payroll systems, ADP's system is not user friendly and much more complicated than it needs to be. It's obvious there are major infrastructure problems. After 3 months of working with ADP in our implementation, there are still many loose ends and I still can't get anyone to tell me when my taxes are being paid and have seen no payroll tax reporting.

I logged in today as I needed physical copies of my pay stubs. Why on earth is there a new layout? It won't print on 1 sheet and also doesn't have my name on the printout. This is so inconvenient when needing proper proof of income. Even the computer screen doesn't show my full name as it should. Why mess with a layout that had no issues?. This was very disappointing to deal with. So now I have to bother my employer for proper income verification when I never had to before. Please go back to the old format that will print on 1 page that actually includes my name. The printout I had looked as if I simply typed a list of dates and pay amounts using Word on my own. No proof that it's my income at all. Completely wasted my time for what I needed physical copies for.

We switched to ADP in mid-November. I was hesitant to switch mid quarter, near year-end, but was assured it wouldn't be a problem, and there was a special rate for November. It has been a nightmare since Jan 1. The 4th quarter reports are incorrect. The W-2 issued for our single employee (me) is wrong. At set-up, we established that I am not subject to Federal Unemployment Tax (spouse of sole proprietor). ADP filed a FUTA and deducted the tax from our payroll account.

The issue was resolved to my satisfaction

Whenever I have to call, everyone has been very helpful with whatever I need. I would recommend your people and ADP to everyone. I am an older person and things do not come that easy to me. Everyone I have had to deal with was very patience with, explained things twice or more if I needed them to.

We've been dealing with ADP for about 7 years. We are SICK of ADP deciding when they want to give us our money. We will be going to human resources today. STAY AWAY FROM THEM!!! They have caused us to be late more than once.

We are a small business and ADP was very helpful in managing our payroll in 2018, taxes and preparing documents for the tax return. The easy to operate website allows to quickly produce the necessary documents and changes. Joe ** and Dave ** were always easy to reach and ready to help with our questions. We shall definitely continue with ADP for the next year.

I started a one-person operation in the fall of 2018. I was aggressive with my goals to expand and hire people. So I hired ADP in the anticipation that I would need to have the infrastructure to process payroll. I also really enjoyed the access to human resource information and templates. I would have fight the sales rep to contact me when she saw my account was inactive & payroll was not being run so that you could recommend putting it on hold rather than me in incurring costs as my business grow very slowly. I take full accountability for not watching my own costs but I wanted it to be a partnership.

So far in the time that we have been with ADP we have had no problems and when I have needed help everyone has been very helpful. We would be happy to recommend to anyone in need of this service.

We are happy with our entire experience with ADP! Customer service is great. No problem with tax filings. No problem with payroll calculations. No problem with payroll direct deposits. The website platform for entering the payroll data is efficient. The website platform for keeping records and make changes to the personal data of the employees is efficient.

I have never had a bad experience with ADP. All of the customer service representatives that I have dealt with have been very courteous and sensitive to my needs. I would definitely recommend ADP to anyone looking for a payroll solution.

It was totally awesome. Mary made everything so simple and she was so understanding and very smart with the knowledge of knowing everything. Her behavior was the most professional anyone could expect. Anyone would be lucky to work with her and I highly recommend her.

It will help saving time and paperwork when you use DP payroll. I have been use them for more than 6 years. Anytime there is issue, the account manager respond email really quick. I am very happy with their service.

Al-Ikhlas Training Academy would just like to take time out to Thank ADP so much for such a wonderful job. ADP does so much to make our life at Al-Ikhlas Training Academy easier. The service is very dependable and accurate; just what a business need.

We've been with ADP for a few years now, and are very happy with the service they give our company. Very easy to operate and their service is outstanding. All questions are answered immediately. Customer service has also been outstanding. Great group of people, willing to help us any time we make mistakes or just need some questions answered.

All of the ADP staff that I came in contact with from the beginning to the end of the set-up process were very professional and very helpful. The online payroll processing is extremely easy to use. I would recommend ADP without hesitation.

ADP allows the client to feel secure about what it does. They are efficient, timely and always available to answer any questions I might have. I would recommend ADP service to any company of any size. I am just one person and I love to have them handle my payroll and end of year taxes. One less thing I have to think about! Thanks ADP.

A woman helped me and took her time and also gave me her full attention and explained to me all aspects of the transaction I was trying to do. I felt like all my questions were answers, she was patient and very Pleasant to me and my needs.

I appreciate the easy access to our account online and the easy-to-understand reports. Any changes that we need to make are handled professionally via a phone call or via the online account. Even a password recovery is quick and easy to correct.

Last week when running payroll, my husband noticed that the dept code for one of our employees was incorrect. It was set to "1-North". However, the employee was scheduled to be in the south branch. So, Jim changed the dept to "1-South". He saved it and checked it when viewing payroll. He also took a screen print to show that it was set to the south branch.

We switched over to ADP after our small payroll processing firm closed. As a very small business, the owner and I were very concerned about our minimal needs being taken seriously. We are unique in that as a business there are actually two separate businesses. The first being oil and gas investments with only three salaried employees and the second a cow/calf operation with mixed salary and hourly. From the beginning everything has worked smoothly. Due to the structure of our businesses we do not utilize all the features that ADP offers, however I certainly would recommend ADP to any size business small or large. Everyone that we have dealt with has been friendly, professional and has followed up to make sure the problem was resolved.

Everything has been great, except for delivery. Live checks have been put in our mailbox out on the road. That is not acceptable, anyone could come by and take them. We have had this happen twice and both times have called.

We have been with ADP for a number of years. Their customer service assistance has always been stellar, even when the mistakes are on our end. The communications are always clear and timely. For a small nonprofit, it takes care of an area that we do not have to worry about, ever. Would highly recommend them!

We are very pleased with the service we receive from ADP. Notices of reminders are given via email and checks are posted correctly and on time. If there are changes that must be made, the courteous agents are very willing to help. We just got a new time clock from ADP and they walked us through the entire setup process.

I utilized ADP business payroll services for a year and was generally pleased with the quality of their services during that time. The only dissatisfaction I experienced was the extended delays and wait times I encountered to reach Client Services. There were times I had to wait several days for a response to my inquiry.

One of the best payroll companies that our office ever associated with. They are always available to provide Prompt answers to our questions, provide end of the year additional w9 forms for other contractors that were paid by our office. And fair pricing and then highly recommend.

I received a call from Ellen that our bank rejected an ADP debit. I was unaware that this happened. She sounded indifferent and just spouted company policy. I researched the situation and found it was caused by ADP since it was an unexpected charge in the payroll account which is kept on an imprest basis, i.e., a minimum balance is maintain and is funded biweekly to cover payroll. I told her we were a customer of ADP for over 19 years. She was unphased. The woman needs to be trained that not all NSF situations are the same. We are not deadbeats. In fact, we have two other payroll entities that we added last year, .Co. Codes ** & **. Fortunately, when I called back I spoke with a lady named Angel who was much more reasonable and sympathetic with the situation and a resolution was worked out more amicably so that a continuing working relationship would be possible.

I have had ADP for a few months now and absolutely recommend. Payroll made easy, the RUN app is a great on the go tool, the desktop version is simple and has all the features and tools that you need as a business owners.

ADP Time & Attendance is the perfect product for our small business. And anytime we have a problem we are always to get customer support on the line to solve the issue. I would recommend this product for any new small businesses.

When I processed payroll, there was one person that was not processed. ADP staff worked with me and explained that the taxes would be taken out and the amount of payroll check to the employee needed to be issued in the correct amount. It was very simple and easy. No headache over it. Did not take long, actually, it was handled and I was off the phone in the normal amount of time payroll normally takes. The one request I would have is that the employees speak better English. At times it is very hard to understand what they are saying. I do not want to offend anyone by constantly saying excuse me I did not hear what you were saying. I heard it, I just could not understand them.

Our company started using ADP about 5 months ago and in 25 years of doing payroll this is the absolute worst experience I've ever had. The implementation was grossly sloppy and it took 2 months just to get all the crucial problems with the set up fixed. Now all these months later I'm still having problems with their errors. Even after notifying them numerous times they still keep reporting our unemployment taxes with the wrong account number! I have never seen a less knowledgeable staff. It has felt like I was training their employees the entire time! Utterly ridiculous! I'm so sorry we changed to ADP and I would never recommend them to other companies.

I did not receive my annual and 4th Qtr reports along with the W-2's for 2018 until 03/22/2019. This occurred in spite of several contacts to report the problem and at least two attempts by ADP to provide the information to me. This resulted in Tax returns delays - the problem has since been corrected.

There have been numerous incidents over the past 8 months during which we've had ADP when I've been frustrated because you simply cannot get anyone to respond to an email and if you do, they refer you to the customer service line where you are helped and you believe your problem has been fixed, only to find out absolutely nothing was done - every time. But my most recent problem is a serious one and I cannot even get the District Manager to phone me back or email me back. He simply ignores me like he always has.

I have had a couple reps call offering to do a WC quote. I finally agreed to a quote and talked to a rep that ask a lot of questions. I emailed our loss. Run report the beginning of March. Today is March 20th. I haven't received an email or a call with quote information so I have currently renewed with my prior carrier.

I worked for a large utility corporation that has ADP as a vendor supporting payroll and related benefits support matters. That means the company already pays ADP on a regular bases. Today, the HR from the utility company told me to contact ADP 800 number and told me to tell ADP to cancel the check and reissue another check to me because I never received a check.

Hello, I would like to complain in order to find a resolution to our issues and have someone from the Company give me a call. I have 2 open cases that have been open for a week and I cannot receive a response. Additionally, every time I call I am transferred to another department because the current department cannot answer my questions. The representatives are great people and try to help where they can. Our company is multi-state and I cannot seem to find a representative that is well trained in local jurisdictions.

All is find until you need help to resolve an issue with the 401 and I can't access the account, I can't talk to anyone live and the chat is useless as it does not help to answer your specific challenges you and the the solution - I followed step by step and it still does not work! automation is great and if you go through certain steps there should be a live person available - great for big companies but for smaller ones I don't recommend.

I recently transitioned from RUN to Workforce Now because our company is expanding. We have had the worst implementation experience and the customer service to rectify all ADP’s errors is horrendous. I honestly don’t believe the managers in implementation have escalated any of my requests, because of the consequences they would face for significant errors along the way.

I have always relied on ADP to remind of the payroll due. And, the accuracy of the payroll, with taxes, deductions and Medicare filings are spot-on. The reports regarding the payrolls that ADP processes are accurate and provide me with the back-up I need. Thanks ADP. Wayne

Due to a 'glitch' with ADP's software our Illinois returns have been incorrect and ADP still doesn't understand the issue. Frustrated with dealing with correcting their work. Submitted another notice and it's been 3 weeks with no response from ADP.

After getting fines from the DOR I did some research and found out that ADP Sales Reps forged my signature on my Department of Revenue Application. That is a federal offense and I guess it happens a lot here at ADP. Anyway not happy!

This is a very great company to work with. They keep me up to date and gave me good informations. My experience was very good with this company. Lets me know when my billing is up with all the documents,

From the onset of us coming on board, I will say that this has been a learning process for us. We have had some instances in which we had some hiccups with your company. However, from our original representative Amanda to our Acct. Rep. Melanie, you have been above board in correcting everyone of the hiccups! For that I highly commend you. It was done with accuracy and your representatives have always been kind, courteous and concerned about each issue. They made sure that there was a positive resolution made for us! Additionally, you took away the overwhelming concerns about being compliant with the taxes! Major relief for us!!! We appreciate the concern and care given to our new company! We are forever grateful!

Since joining ADP I have had a good experience with each team member. However, my concerned is with the Human Resource department. Numerous of times, I have reached out to HR to discuss certain employee issue, like written warning, how to terminate an employee, etc. But every time I needed more information on a certain matter I would contact HR and would get different representatives, given me different suggestions on how I should resolved a matter. But to give them credit, each representative would asks me what state that my business is located and would reflect on the state laws in my region.

They are professional and seem very caring about their clients. They are easy to work with. My only dissatisfaction is the monthly emails from a salesperson asking me to come back to ADP. Even though I responded to that person, the emails keep coming.

Thanks for always doing your best and for making sure things are always in order for us. Everyone there shows us, they care about Astro Courier Service, Inc. Anytime we have a question, there is always someone making sure we find our answers. Thanks!!

ADP has always been professional and efficient in handling our payroll matters. Additionally, it is reassuring to have the level of communication in the processing that allows us to know when we can expect the delivery of checks and proof of delivery. As a result of this proficiency, we are able to communicate with our employees the availability of payroll and better serve them.

I recommend ADP to all my clients needing payroll services because they always perform. They are compassionate about client's problems and concerns and always timely communicate with clients. Since I have been with ADP, I have never had to think about looking for another payroll service provider. Their processing and service fees are very reasonable and economical for small businesses. Their answers and communications are spot on and concise and direct.

They do a great job with my payroll. I can complete it online and it's very accurate. Good customer support as well. I have tried other payroll companies and they don't have a great system like ADP does for processing payroll.

ADP provides services needed to run business payroll. I just wish I could help myself better when it comes to taxes and the correct categorization of transactions being made throughout the year on behalf of ADP. Payment, taxes, deductions, garnishments etc.

I have had very good experience with ADP. Had a few problems, but they were fixed promptly. I have recommended several people to ADP. I have been using ADP since 2005, & have been very happy with the service. Anytime I have called for assistance if they can't help, they will forward me to the correct person.

The Client Services Department as well as the Workers' Comp Department have both consistently delivered exceptional customer service. All questions are answered in a timely and professional manner, the staff is extremely knowledgeable, help is provided regarding payroll and the RUN system... and always with a friendly approach! Thank you, ADP for being such a great business partner!

My experience with ADP was great. Each time I may have needed customer service it was excellent and helpful. The system was user-friendly and made me process payroll very easily. I have used many payroll programs and this was by far the best especially for the price. I would recommend ADP to a friend or a colleague.

I have used ADP for payroll services for the past year and I couldn't be happier. My local staff person is incredibly helpful and kind, and when I've worked with the folks over the phone, they have been very helpful and great at answering my questions. I highly recommend working with ADP!

They all truly try to make every aspect of the business as easy and friendly as possible! I cannot recommend them and their services enough. From start to implementation, every team member made me feel special and valued! I would never use another company.

What more can I say than what’s in the subject title (Easy to use system and great customer service)? It has been a great experience and my rep Taylor ** is awesome. She was able to help me come back after another payroll company dropped me without telling me after I signed up with them because I wasn’t a big fish. Thank you ADP.

Your service makes doing this job a breeze. I have been using your services for a long time now and doing the taxes and everything is really worth it. Thank you very much for doing our job much simpler than expected.

Implementing ADP has really streamlined our payroll and made it very easy. My complaint is with the customer service side of the company. Any time I have an issue I get bounced around to multiple departments. Not having one point person is really ineffective. I would prefer to be able to call/email one person and have them direct me to where I need to go instead of being passed off to different representatives for every stage of the process.

For a small business owner this is a convenient service. I think it's a little overpriced, however, and to add insult to injury, users get charged whether they run a payroll each month or not. Small businesses with an owner-operator as the sole employee do not necessarily run payroll every month as it can be feast or famine during year-end and tax time in terms of accounts receivable. I also find ADP's online platform rather confusing for certain purposes. It's not necessarily intuitive.

I love the Run experience with ADP. It has saved me time and gives me better access to info than I used to have. I have added workers comp and medical to the system. But, I get so many emails from many different people at ADP wanting to upsell me on the same products that it is ruining the experience for me. I get emails from people wanting to sell me products that I already have. it's really getting old.

Needed to get some help on adding employee voluntary deductions for federal and state taxes. The first person I spoke to state their computer froze and would have to call me back. Never received a callback. I called back and spoke to another person, who helped me right away and made the necessary changes. Everything was processed correctly.

As a small company, I have been really pleased and excited that ADP will work with me on product solutions that fit our needs. Their support staff has always been easy to contact, good to listen and willing to help! They even follow up to make sure the solution provided is working for us. Thank you!