ADP Payroll Services Reviews

Every customer service rep I have had the pleasure of working with has affirmed over and over that ADP is a company that cares about its clients. I received helpful answers with kindness & enthusiasm.

The product is very easy to use. It allows me a lot of flexibility. If I need help the staff is great and can walk me through any changes. The reporting tools are easy to use and meet my requirement. I do wish that ADP would add the tool to work with the NYS Insurance Fund.

It's very simple and easy to run payroll every month... Everything is streamlined and all necessary IRS filings are taken care of. Makes my accountant's job so much easier. All reports can be obtained at any time without going through our accountant.

The payroll service is so convenient, consistent and accurate. I'm very pleased with the customer service when I need it, and the cost for the service is a great value. I would recommend ADP to any business, large or small.

Very dissatisfied employee. I am a employee so my work uses ADP. I have nothing but problems. This company uses my old mailing address to mail my card and checks if last not back enough they close my account without authorization and mess up my paycheck. Every time I have an issue it take several phone calls to get anything done. If you ask for a supervisor or keep you on hold and not return. I have no choice to use this company because my employer has chosen them.

I work for Bob Evans and they use ADP as payroll company. Well I have a personal bank account and still trying to get direct deposit for my pay to my bank account so I called customer service for ADP. They looked on my account. Said I had filled everything out right for the transfer but every payday it never makes it to my bank account. So I called back and was told again that it was filled out correctly and should work. I did see a button on there to transfer funds to my bank account but when I click it it says wait 2 to 5 days for transfer. Well after 2 weeks who wants to wait another 5 days. Ridiculous. I would not recommend this company to an enemy.

Incorrectly deducted online commuter benefits from my paycheck. They deducted 420 in one month even though the limit I could use is 260. Even after I left the company and could no longer use the online commuter benefit, my last paycheck had 130 deducted. I have a total of 390 balance that I've called multiple times to refund. I'm forwarded to one life advisor with no one who seem to know what to do. And there is rarely any follow up on issues.

Our company has used ADP for 7 years and I have never had a good experience dealing with them. Their website would not allow me to access healthcare options and when I call, the automated system rarely works at all. Then I get transferred to India, where the phone reps can never answer any question, and if they do it is always erroneous information.

I've been with ADP for at least the last 25 years. ADP has provided reliable and accurate payroll services! The phone agents are very courteous and professional. I will continue to use ADP and would most definitely. Recommend them.

Rachel is the best! She follows up and stays in touch with me because as an accountant I have several clients that use ADP and it is important to me that they all are happy with the service. She has the best customer service skills!

Best Payroll Service out there! Customer service is excellent! Product works as it should. I love this program. I have never had an issue that they couldn't fix and they have been my issues. The product is perfect! Title says it all.

It is a huge deal to switch payroll providers. We had several people come out and give us quotes and presentations. We finally decided to switch from Paychecks to ADP in November 2018. One of the worst decisions we have ever made. Please do not use ADP and make the same mistake we did. Please read on to see just some of the issues we had. We do payroll every 2 weeks for approx. 60 people. As of April 10, 2019 we have yet to have a payroll be processed correctly. Adp paid out a bereavement pay to an employee at 2 times wages. They deleted the PTO balances and didn't pay the PTO time out to employees. They debited our account 2 times for the same payroll. They didn't process the 401k upload to our provider. They paid a new employee 2 weeks when the time card system clearly showed only 40 hours worked.

Our company has had on on-going issue regarding Unemployment Tax filings for 3 separate quarter filings dating back to 2015. It is almost impossible to receive any communication updates from the tax department. My emails and phone messages are not returned. It has gotten to the point that the state is now fining our company quarterly for the missing quarterly tax filings. Additionally the state also put a garnishment on our taxes with IRS because of this. ADP has admitted responsibility in the matter, but does not appear to be doing anything to resolve the issue.

My company has been using ADP total source for payroll and healthcare benefits for 9 years. Worst company I have ever dealt with in my life. Automated system that you dial in to very rarely works properly. You then can transferred to India, where no one can help you, or if they do give you an answer, it is always incorrect. The website that you use to log in to never has correct information either. Do not know why any employer would sign up with this group of misfits...

As a medium-sized business, we use ADP for payroll processing and have always had a great experience. They have very responsive customer service and have always solved any issues we've had quickly. If we have inquiries regarding our services, they come to our office personally and provide detailed presentations on ways to help our business.

I've found ADP to provide accurate, easy payroll and tax processing for our small corporation. Updates to our state or federal information (e.g., SUI) are simple to enter as are unusual payroll occurrences. We have a lot of contractors who are temporary from one month to another and it's easy to add/drop them from monthly payroll. Telephone support when needed is available and super helpful.

We have been with ADP for more than 10 Years and could not be happier with the quality of professionalism performed. I never have to worry about my payroll being handled accurately and completely. It's such a load off my mind.

Easy to navigate web pages, get reports, etc. If have problem always get helpful info with phone call to ADP. If I make a mistake contact has always been able to walk me through correction or make correction for me.

My former employer submitted a form on 3/29/19 authorizing a partial distribution. On April 5th I called ADP to check on the status of the distribution, wanting to know when I would get it. The customer service agent first told me the check had been mailed to me and then she told me that it in fact had not been mailed to me, and that there was a problem with the distribution. So instead of getting my money, the agent had to escalate the issue to some higher ups. But of course, the agent can’t connect you to the people who are investigating the issue.

I had a great experience working with the rep, Chandler **. Not only would I recommend her but ADP as a whole. She was able to assist me whenever I needed and in a timely manner. So glad to be a part of the ADP family. :)

What a joke! I spent 10 minutes trying to log in to no avail. I'm not sure why my boss uses this company as I could do a better job then ADP. Their automated assistant does everything they can to try to prevent you talking to a real person... Oh wait, as an employee you CAN'T talk to a real person or live chat. How many hours should I spend trying to log in? Horrible experience. Horrible customer service.

My first check was supposed to be mailed out on 3-27-19. It is currently 04-06-19 almost time for my next payday which is every two weeks. I contacted my employer. They say it was mailed out on that Wednesday. Well I called my post office. They said they probably didn't mail my check. That I was supposed to get it on the 2nd of April. Well guess what? My power is about to be cut off this Wednesday because I couldn't pay my bill from their mistakes!!!! Thanks so much.

Our company transitioned our in house payroll to ADP with the hopes that it would save us time and resources. Boy, were we wrong, after 25 years of doing payroll on various payroll systems, ADP's system is not user friendly and much more complicated than it needs to be. It's obvious there are major infrastructure problems. After 3 months of working with ADP in our implementation, there are still many loose ends and I still can't get anyone to tell me when my taxes are being paid and have seen no payroll tax reporting.

I logged in today as I needed physical copies of my pay stubs. Why on earth is there a new layout? It won't print on 1 sheet and also doesn't have my name on the printout. This is so inconvenient when needing proper proof of income. Even the computer screen doesn't show my full name as it should. Why mess with a layout that had no issues?. This was very disappointing to deal with. So now I have to bother my employer for proper income verification when I never had to before. Please go back to the old format that will print on 1 page that actually includes my name. The printout I had looked as if I simply typed a list of dates and pay amounts using Word on my own. No proof that it's my income at all. Completely wasted my time for what I needed physical copies for.

We switched to ADP in mid-November. I was hesitant to switch mid quarter, near year-end, but was assured it wouldn't be a problem, and there was a special rate for November. It has been a nightmare since Jan 1. The 4th quarter reports are incorrect. The W-2 issued for our single employee (me) is wrong. At set-up, we established that I am not subject to Federal Unemployment Tax (spouse of sole proprietor). ADP filed a FUTA and deducted the tax from our payroll account.

The issue was resolved to my satisfaction

Whenever I have to call, everyone has been very helpful with whatever I need. I would recommend your people and ADP to everyone. I am an older person and things do not come that easy to me. Everyone I have had to deal with was very patience with, explained things twice or more if I needed them to.

We've been dealing with ADP for about 7 years. We are SICK of ADP deciding when they want to give us our money. We will be going to human resources today. STAY AWAY FROM THEM!!! They have caused us to be late more than once.

We are a small business and ADP was very helpful in managing our payroll in 2018, taxes and preparing documents for the tax return. The easy to operate website allows to quickly produce the necessary documents and changes. Joe ** and Dave ** were always easy to reach and ready to help with our questions. We shall definitely continue with ADP for the next year.

I started a one-person operation in the fall of 2018. I was aggressive with my goals to expand and hire people. So I hired ADP in the anticipation that I would need to have the infrastructure to process payroll. I also really enjoyed the access to human resource information and templates. I would have fight the sales rep to contact me when she saw my account was inactive & payroll was not being run so that you could recommend putting it on hold rather than me in incurring costs as my business grow very slowly. I take full accountability for not watching my own costs but I wanted it to be a partnership.

So far in the time that we have been with ADP we have had no problems and when I have needed help everyone has been very helpful. We would be happy to recommend to anyone in need of this service.

We are happy with our entire experience with ADP! Customer service is great. No problem with tax filings. No problem with payroll calculations. No problem with payroll direct deposits. The website platform for entering the payroll data is efficient. The website platform for keeping records and make changes to the personal data of the employees is efficient.

I have never had a bad experience with ADP. All of the customer service representatives that I have dealt with have been very courteous and sensitive to my needs. I would definitely recommend ADP to anyone looking for a payroll solution.

It was totally awesome. Mary made everything so simple and she was so understanding and very smart with the knowledge of knowing everything. Her behavior was the most professional anyone could expect. Anyone would be lucky to work with her and I highly recommend her.

It will help saving time and paperwork when you use DP payroll. I have been use them for more than 6 years. Anytime there is issue, the account manager respond email really quick. I am very happy with their service.

Al-Ikhlas Training Academy would just like to take time out to Thank ADP so much for such a wonderful job. ADP does so much to make our life at Al-Ikhlas Training Academy easier. The service is very dependable and accurate; just what a business need.

We've been with ADP for a few years now, and are very happy with the service they give our company. Very easy to operate and their service is outstanding. All questions are answered immediately. Customer service has also been outstanding. Great group of people, willing to help us any time we make mistakes or just need some questions answered.

All of the ADP staff that I came in contact with from the beginning to the end of the set-up process were very professional and very helpful. The online payroll processing is extremely easy to use. I would recommend ADP without hesitation.

ADP allows the client to feel secure about what it does. They are efficient, timely and always available to answer any questions I might have. I would recommend ADP service to any company of any size. I am just one person and I love to have them handle my payroll and end of year taxes. One less thing I have to think about! Thanks ADP.

A woman helped me and took her time and also gave me her full attention and explained to me all aspects of the transaction I was trying to do. I felt like all my questions were answers, she was patient and very Pleasant to me and my needs.

I appreciate the easy access to our account online and the easy-to-understand reports. Any changes that we need to make are handled professionally via a phone call or via the online account. Even a password recovery is quick and easy to correct.

Last week when running payroll, my husband noticed that the dept code for one of our employees was incorrect. It was set to "1-North". However, the employee was scheduled to be in the south branch. So, Jim changed the dept to "1-South". He saved it and checked it when viewing payroll. He also took a screen print to show that it was set to the south branch.

We switched over to ADP after our small payroll processing firm closed. As a very small business, the owner and I were very concerned about our minimal needs being taken seriously. We are unique in that as a business there are actually two separate businesses. The first being oil and gas investments with only three salaried employees and the second a cow/calf operation with mixed salary and hourly. From the beginning everything has worked smoothly. Due to the structure of our businesses we do not utilize all the features that ADP offers, however I certainly would recommend ADP to any size business small or large. Everyone that we have dealt with has been friendly, professional and has followed up to make sure the problem was resolved.

Everything has been great, except for delivery. Live checks have been put in our mailbox out on the road. That is not acceptable, anyone could come by and take them. We have had this happen twice and both times have called.

We have been with ADP for a number of years. Their customer service assistance has always been stellar, even when the mistakes are on our end. The communications are always clear and timely. For a small nonprofit, it takes care of an area that we do not have to worry about, ever. Would highly recommend them!

We are very pleased with the service we receive from ADP. Notices of reminders are given via email and checks are posted correctly and on time. If there are changes that must be made, the courteous agents are very willing to help. We just got a new time clock from ADP and they walked us through the entire setup process.

I utilized ADP business payroll services for a year and was generally pleased with the quality of their services during that time. The only dissatisfaction I experienced was the extended delays and wait times I encountered to reach Client Services. There were times I had to wait several days for a response to my inquiry.

One of the best payroll companies that our office ever associated with. They are always available to provide Prompt answers to our questions, provide end of the year additional w9 forms for other contractors that were paid by our office. And fair pricing and then highly recommend.

I received a call from Ellen that our bank rejected an ADP debit. I was unaware that this happened. She sounded indifferent and just spouted company policy. I researched the situation and found it was caused by ADP since it was an unexpected charge in the payroll account which is kept on an imprest basis, i.e., a minimum balance is maintain and is funded biweekly to cover payroll. I told her we were a customer of ADP for over 19 years. She was unphased. The woman needs to be trained that not all NSF situations are the same. We are not deadbeats. In fact, we have two other payroll entities that we added last year, .Co. Codes ** & **. Fortunately, when I called back I spoke with a lady named Angel who was much more reasonable and sympathetic with the situation and a resolution was worked out more amicably so that a continuing working relationship would be possible.

I have had ADP for a few months now and absolutely recommend. Payroll made easy, the RUN app is a great on the go tool, the desktop version is simple and has all the features and tools that you need as a business owners.

ADP Time & Attendance is the perfect product for our small business. And anytime we have a problem we are always to get customer support on the line to solve the issue. I would recommend this product for any new small businesses.

When I processed payroll, there was one person that was not processed. ADP staff worked with me and explained that the taxes would be taken out and the amount of payroll check to the employee needed to be issued in the correct amount. It was very simple and easy. No headache over it. Did not take long, actually, it was handled and I was off the phone in the normal amount of time payroll normally takes. The one request I would have is that the employees speak better English. At times it is very hard to understand what they are saying. I do not want to offend anyone by constantly saying excuse me I did not hear what you were saying. I heard it, I just could not understand them.

Our company started using ADP about 5 months ago and in 25 years of doing payroll this is the absolute worst experience I've ever had. The implementation was grossly sloppy and it took 2 months just to get all the crucial problems with the set up fixed. Now all these months later I'm still having problems with their errors. Even after notifying them numerous times they still keep reporting our unemployment taxes with the wrong account number! I have never seen a less knowledgeable staff. It has felt like I was training their employees the entire time! Utterly ridiculous! I'm so sorry we changed to ADP and I would never recommend them to other companies.

I did not receive my annual and 4th Qtr reports along with the W-2's for 2018 until 03/22/2019. This occurred in spite of several contacts to report the problem and at least two attempts by ADP to provide the information to me. This resulted in Tax returns delays - the problem has since been corrected.

There have been numerous incidents over the past 8 months during which we've had ADP when I've been frustrated because you simply cannot get anyone to respond to an email and if you do, they refer you to the customer service line where you are helped and you believe your problem has been fixed, only to find out absolutely nothing was done - every time. But my most recent problem is a serious one and I cannot even get the District Manager to phone me back or email me back. He simply ignores me like he always has.

I have had a couple reps call offering to do a WC quote. I finally agreed to a quote and talked to a rep that ask a lot of questions. I emailed our loss. Run report the beginning of March. Today is March 20th. I haven't received an email or a call with quote information so I have currently renewed with my prior carrier.

I worked for a large utility corporation that has ADP as a vendor supporting payroll and related benefits support matters. That means the company already pays ADP on a regular bases. Today, the HR from the utility company told me to contact ADP 800 number and told me to tell ADP to cancel the check and reissue another check to me because I never received a check.

Hello, I would like to complain in order to find a resolution to our issues and have someone from the Company give me a call. I have 2 open cases that have been open for a week and I cannot receive a response. Additionally, every time I call I am transferred to another department because the current department cannot answer my questions. The representatives are great people and try to help where they can. Our company is multi-state and I cannot seem to find a representative that is well trained in local jurisdictions.

All is find until you need help to resolve an issue with the 401 and I can't access the account, I can't talk to anyone live and the chat is useless as it does not help to answer your specific challenges you and the the solution - I followed step by step and it still does not work! automation is great and if you go through certain steps there should be a live person available - great for big companies but for smaller ones I don't recommend.

I recently transitioned from RUN to Workforce Now because our company is expanding. We have had the worst implementation experience and the customer service to rectify all ADP’s errors is horrendous. I honestly don’t believe the managers in implementation have escalated any of my requests, because of the consequences they would face for significant errors along the way.

I have always relied on ADP to remind of the payroll due. And, the accuracy of the payroll, with taxes, deductions and Medicare filings are spot-on. The reports regarding the payrolls that ADP processes are accurate and provide me with the back-up I need. Thanks ADP. Wayne

Due to a 'glitch' with ADP's software our Illinois returns have been incorrect and ADP still doesn't understand the issue. Frustrated with dealing with correcting their work. Submitted another notice and it's been 3 weeks with no response from ADP.

After getting fines from the DOR I did some research and found out that ADP Sales Reps forged my signature on my Department of Revenue Application. That is a federal offense and I guess it happens a lot here at ADP. Anyway not happy!

This is a very great company to work with. They keep me up to date and gave me good informations. My experience was very good with this company. Lets me know when my billing is up with all the documents,

From the onset of us coming on board, I will say that this has been a learning process for us. We have had some instances in which we had some hiccups with your company. However, from our original representative Amanda to our Acct. Rep. Melanie, you have been above board in correcting everyone of the hiccups! For that I highly commend you. It was done with accuracy and your representatives have always been kind, courteous and concerned about each issue. They made sure that there was a positive resolution made for us! Additionally, you took away the overwhelming concerns about being compliant with the taxes! Major relief for us!!! We appreciate the concern and care given to our new company! We are forever grateful!

Since joining ADP I have had a good experience with each team member. However, my concerned is with the Human Resource department. Numerous of times, I have reached out to HR to discuss certain employee issue, like written warning, how to terminate an employee, etc. But every time I needed more information on a certain matter I would contact HR and would get different representatives, given me different suggestions on how I should resolved a matter. But to give them credit, each representative would asks me what state that my business is located and would reflect on the state laws in my region.

They are professional and seem very caring about their clients. They are easy to work with. My only dissatisfaction is the monthly emails from a salesperson asking me to come back to ADP. Even though I responded to that person, the emails keep coming.

Thanks for always doing your best and for making sure things are always in order for us. Everyone there shows us, they care about Astro Courier Service, Inc. Anytime we have a question, there is always someone making sure we find our answers. Thanks!!

ADP has always been professional and efficient in handling our payroll matters. Additionally, it is reassuring to have the level of communication in the processing that allows us to know when we can expect the delivery of checks and proof of delivery. As a result of this proficiency, we are able to communicate with our employees the availability of payroll and better serve them.

I recommend ADP to all my clients needing payroll services because they always perform. They are compassionate about client's problems and concerns and always timely communicate with clients. Since I have been with ADP, I have never had to think about looking for another payroll service provider. Their processing and service fees are very reasonable and economical for small businesses. Their answers and communications are spot on and concise and direct.

They do a great job with my payroll. I can complete it online and it's very accurate. Good customer support as well. I have tried other payroll companies and they don't have a great system like ADP does for processing payroll.

ADP provides services needed to run business payroll. I just wish I could help myself better when it comes to taxes and the correct categorization of transactions being made throughout the year on behalf of ADP. Payment, taxes, deductions, garnishments etc.

I have had very good experience with ADP. Had a few problems, but they were fixed promptly. I have recommended several people to ADP. I have been using ADP since 2005, & have been very happy with the service. Anytime I have called for assistance if they can't help, they will forward me to the correct person.

The Client Services Department as well as the Workers' Comp Department have both consistently delivered exceptional customer service. All questions are answered in a timely and professional manner, the staff is extremely knowledgeable, help is provided regarding payroll and the RUN system... and always with a friendly approach! Thank you, ADP for being such a great business partner!

My experience with ADP was great. Each time I may have needed customer service it was excellent and helpful. The system was user-friendly and made me process payroll very easily. I have used many payroll programs and this was by far the best especially for the price. I would recommend ADP to a friend or a colleague.

I have used ADP for payroll services for the past year and I couldn't be happier. My local staff person is incredibly helpful and kind, and when I've worked with the folks over the phone, they have been very helpful and great at answering my questions. I highly recommend working with ADP!

They all truly try to make every aspect of the business as easy and friendly as possible! I cannot recommend them and their services enough. From start to implementation, every team member made me feel special and valued! I would never use another company.

What more can I say than what’s in the subject title (Easy to use system and great customer service)? It has been a great experience and my rep Taylor ** is awesome. She was able to help me come back after another payroll company dropped me without telling me after I signed up with them because I wasn’t a big fish. Thank you ADP.

Your service makes doing this job a breeze. I have been using your services for a long time now and doing the taxes and everything is really worth it. Thank you very much for doing our job much simpler than expected.

Implementing ADP has really streamlined our payroll and made it very easy. My complaint is with the customer service side of the company. Any time I have an issue I get bounced around to multiple departments. Not having one point person is really ineffective. I would prefer to be able to call/email one person and have them direct me to where I need to go instead of being passed off to different representatives for every stage of the process.

For a small business owner this is a convenient service. I think it's a little overpriced, however, and to add insult to injury, users get charged whether they run a payroll each month or not. Small businesses with an owner-operator as the sole employee do not necessarily run payroll every month as it can be feast or famine during year-end and tax time in terms of accounts receivable. I also find ADP's online platform rather confusing for certain purposes. It's not necessarily intuitive.

I love the Run experience with ADP. It has saved me time and gives me better access to info than I used to have. I have added workers comp and medical to the system. But, I get so many emails from many different people at ADP wanting to upsell me on the same products that it is ruining the experience for me. I get emails from people wanting to sell me products that I already have. it's really getting old.

Needed to get some help on adding employee voluntary deductions for federal and state taxes. The first person I spoke to state their computer froze and would have to call me back. Never received a callback. I called back and spoke to another person, who helped me right away and made the necessary changes. Everything was processed correctly.

As a small company, I have been really pleased and excited that ADP will work with me on product solutions that fit our needs. Their support staff has always been easy to contact, good to listen and willing to help! They even follow up to make sure the solution provided is working for us. Thank you!

I spoke with Mark ** today for an hour regarding my Retirement account. Mark was patient and extremely knowledgeable. I appreciate the time and kindness Mark showed for me and my lack of knowledge. Thanks Mark!

MY Sales rep (that I loved) left the company after a 4 mths. We switched from Paychex. After the my amazing Sales rep left the only person I could count on was my Payroll rep. He is amazing but can only do so much. Have to fight about pricing that was quoted but not honored. No calls back from supervisors. I wish I had never changed because it is no been different from Paychex! Same old run around.

I'm old school and prefer to communicate by telephone and I have yet to be disappointed with any service that I have received from ADP whether payroll questions, HR questions, unemployment claims etc. I have always been extremely satisfied. The phenomenal customer service began the first day I met Mr **, the gentleman who signed me up for service.

Called with an "emergency." Had to get payroll out on time. Called ADP. The rep was quick to answer question and gave me useful helpful information. Was polite courteous and friendly. Definitely recommend ADP. Keep up the great work. And I love the ease of use of the actual app.

Our company has been using ADP for our Payroll Processing for many years. They have always been good but as the years go by they get better and better. They are always fast in their processing but they are also accurate. Their services are reasonable and their customer services is amazing. I especially appreciate their chat options for questions. I've never been disappointed by my experiences with ADP.

Great Asset for My Business. ADP does everything and eases the paperwork. Thank you, ADP. I’m an Independent Owner and this allows me more time with family. Never thought it would be so easy to have ADP as my partner.

I recently moved out of California and needed to make the necessary address change for my ADP payroll, etc. The customer service representative whom I contacted via phone was thoroughly professional, and took care of my needs quicker and efficiently.

Firstly, as a CEO of the company, I feel that ADP has made my life very easy! I would recommend it. ADP saves my time and there is no headache. Secondly, some of the ADP employees need to improve communication please. They need to be patient when replying questions.

Customer service reps are knowledgeable, competent and personable. Questions are answered promptly and accurately. Explanations are always easily understood. I can rely on issues' being handled timely and accurately.

I have had a very good experience with ADP. The payroll information is sent in a on Wednesday and the checks and vouchers are delivered on Thursday with the direct deposit made on Friday morning. Getting reports and changing any information is easy.

ADP has been a great partner with my business. It has taken a huge burden off of me as a small business owner making sure my payroll is done accurately and promptly. They also handle my workman's comp insurance making audits so much easier.

Received audit request from Hartford. Referred to ADP. ADP suggested faxing or email to Hartford. Reason changed to ADP pay as you go, was to avoid having to do audit. Turned out not to be so convenient after all. Oh well.

ADP has been doing our payroll for 20 years which means that for 20 years I never needed to worry about payroll compliance or be concerned for a government inquiry regarding payroll practices or workers comp or anything regarding payroll. And as CEO and president of a small high tech company, one less worry is a great feeling.

Ever since I started using ADP I have had peace of mind. They take all of the worry out of my "to do" list. They file needed documents to the IRS. Running a payroll is very easy. I should have started using ADP when I started my business.

Katherine ** helped me and my team to update our profiles. She was extremely helpful and patient - we truly enjoyed working with her. I especially loved her follow up email offering to help explain our issue further anytime. That was the first time I received a follow-up email and truly appreciated it.

Running payroll in ADP very best experience with no issues. No tax issues. Customer support is best. I am totally satisfied with service, support and flexibility. Just small concern about rates especially for small business like mine. If you could not increase too much, that would be great helpful.

We are very happy to have our payroll and weekly payroll taxes done by ADP. Takes a lot of stress off my bookkeeper and makes things run a whole lot smoother! Your services are greatly appreciated! We have recommended y'all to other companies and they said they would look into hiring yall's services! Thank you again!

We have tried to get information on why our charges are so high with managing the 401k account. It took weeks to have the account rep to get back to us and only when we threatened to call upper management did we get an email. No district manager called even though the account rep said they would. We never should have switched our plan from State Farm. To be honest, this has been the most disappointing experience in dealing with financial matters ever. It is as painful as the IRS!! I would never recommend ADP for 401k and I will not work to switch our payroll service. I realize we are very small, but ADP doesn't care or have any empathy when solving problems. All we got was, that's the way we charge and there is nothing we can do about it.

I received help from someone that forwarded my name on to someone that could answer all of my questions and give me some updated pricing. I do wish at ADP that we had a rep that we could call if needed.

ADP is the best. The professionalism, knowledge and respect is next to none. I am very very happy with ADP and the services you provide. I will always recommend ADP to others, your ease of processing payroll is very very commendable and good for clients. Continue to provide excellent service that you are known for.

I use ADP for both payroll and 401k management. The payroll side has been great - everyone is always very helpful, quick to respond to questions or requests, knowledgeable. The Run portal is easy to use and has made submitting payroll much easier. However, on the 401k side, I haven't been as impressed. It takes several days to receive a response from my dedicated rep to a question or request. Sometimes I have to follow up several times over the course of a couple weeks before I get the answer I need.

The transition experience has been horrible. Information from the prior payroll company had to be sent multiple times. The last payroll was sent on 10/18/18 but was not included in the W-2s, and ADP blames it on me and told me it would take 6-8 weeks to correct! The transition dept was also VERY UNRESPONSIVE, not returning phone calls repeatedly. VERY DISAPPOINTED!

Being a family owned business we find ADP Services very useful. Whenever I have a question they do the best to provide me with the information I need and they explain it to me in simple terms. They make my job a lot less stressful.

Excellent! All customer service reps are courteous and efficient. Other Payroll companies have been soliciting my business and I will not change. We have been a customer of ADP for many years and I also appreciate the customer loyalty discounts for billing. ADP reports are accurate and the staff is helpful when I have GL interface questions.

I very much appreciate the products and service provided by ADP. Both are world class. The only turn off for me is the intense, high pressure sales effort for new products and products I don't yet use. One example of this is the effort to get me to switch to ADP as my workmans' compensation insurance agent. I did give ADP a change and they were nowhere near competitive. But ADP still calls me or writes to me at least weekly about this up to the date when my renewal is effective.

Workforce Now itself is amazing. However, expect to have no response from the service team, let alone sense of urgency. Their customer service line normally has a 30 minute wait and then cross your fingers to get assigned to someone who has served a similar client to you, otherwise you'll be back to the starting point. There's no one to contact directly for support and the majority of the time despite having your "own and designated service reps", your requests go to random people who might or might not get them solved. In an example, I´ve been on hold on the service line for over 1 hour with the person who responded to the call not knowing how to solve the issue and putting me on hold all the time until I hung up.

ADP is full of answers. Not just to questions but to the questions you forget to ask. They give you more information to help your situation out. It's great to know they are there when I need help. ADP also fix the mistakes I make.

As a small business owner I appreciate the advice and weekly HR tips ADP offers along with excellent service. I feel confident that our tax filings and payroll are being managed professionally and on time which frees my time for running my business.

I am the Treasurer of a small non-profit. I could simply not do it without ADP. Everything is done on time and is very accurate. They file all the state and federal forms as well. It saves me a great deal of time. Thank you!

Initially, when I had a personal rep the service was great. Since that time and the Chat-Online or email response I’ve been fairly disappointed in response time and assistance. Service is helpful for my business but now lacks the personal touch.

Absolutely the most unorganized, unprofessional payroll company we ever worked with. Constant overbilling, failure to forward to workers comp. When trying to resolve a problem no one knew anything. Literally had to contact Wells Fargo fraud investigation and have them not allow ADP to bill account, because they fraudulently billed account for services not performed. HORRIBLE COMPANY. USE ANYONE ELSE.

So easy to access to system. Rep. Valantin is extremely professional and helpful. She provides solution and information when I have questions. I love to recommend her and ADP to my friends and family! ADP totally helps to reduce my stress every month!

We used ADP and we have not had any problems. They are very responsive. If I have issues I can call customer service and they are always able to help. We are a small business with one employee. I am happy with their services so far.

I am soo glad I went with ADP when I first started my plumbing business. With all the value-added services for the right price, it was a no brainer for me. I first signed up to receive assistance with payroll but, ended up being my go-to for invoice tracking, reports, wc insurance, and more! ADP helps me stay compliant with all the ever-changing rules in the employer game.

When I had trouble with a major problem, I was never contacted to tell me the end results. It was very hard to get in contact with anyone who could give me a clear answer. I still have not heard anything about the situation.

As a small business owner, I utilize a few service providers with expertise in areas I do not so I can focus on my business. I rely on ADP for payroll and tax reporting. The service is reliable and I can conduct my business worry-free in these areas. When my tax professional needs information, the reports ADP creates for me get the job done. Their service is seamless and the quality is outstanding.

Customer service is pretty lame. It takes forever (sometimes weeks) to get a response to any question, even after trying to connect repeatedly. The other features seem okay although it would be nice to have a feature where one could attach receipts (pds) to support the supplemental codes section.

I am the CFO & COO of an educational services firm with fluctuating payroll, but I am very tech savvy, and ADP had some solid options for me to consider. I was at Paychex and they got too costly and services didn't warrant that premium vs. ADP. Sales team at ADP knew my needs before I even asked based on a quick survey call and provided me with a no pressure proposal and let me make the decision. My experience with ADP has been fantastic. Every client has their own story, and this is mine. It will take a strong force to pull me away from ADP. We have a strong relationship where my sales rep knows me now personally and what I need and look for in ADP. This is invaluable and something other firms miss as after the sale is closed as the contact drops after 90 days.

My payroll rep is a nice guy, though he is not often available when I call. He does respond to my emails usually within 24 hours which I believe is reasonable. It's just when I call in I would like to be able to speak with him instead of another rep. ADP did make a rather egregious mistake on my account. They fixed it but took about a week to refund me roughly $85,000. Not the end of the world, but would have like to have that money back sooner. They did help me in a great way when I had to move a 2018 payroll into 2019 which I imagine was a rather manual process. All in all, I do like to have them on my side, but wish they would respond to inquiries quicker.

ADP handles all your payroll needs from taxes to reporting. They make it quick and easy and the cost is very reasonable. They also offer pay as you go workers compensation insurance which can be very useful to keep from being over or underinsured.

I work for a bank that uses ADP as its payroll provider. I have have numerous very simple issues since being hired by this bank in November - mostly related to not getting paid on time. Every one of these issues that I've had could've been resolved in about 5 seconds if they would just pick up the phone and answer, instead of sending us straight to voicemail. There is absolutely no excuse whatsoever for this company to not be able to answer incoming phone calls.

Really happy overall. When I call, Customer service always take care of me! Best payroll Co. ever! I have used other companies before and I have paid the dues. I always recommend ADP to everyone I know that have companies.

I always have good customer service with ADP. Nothing negative to say! I have always had the help I needed and all my questions answered to my satisfaction. My payroll is always so easy to do now. I just wish I had used ADP a lot sooner!

ADP customer service is always there for me. Thank you so much for being so patient with me and so kind when I don't understand sometimes and you all take the time to make sure I do understand. I have not had any bad experiences at all.

Once I got set up and going, and after a couple weeks of tweaking things with an online helper, this system is easy to use and affordable. I can navigate the system quite well. It is very easy to learn and that is perfect for me. Payroll literally takes 5 minutes and that is after viewing all time punches. It is a breeze compared to another company I used to use and MUCH more affordable for my small business.

I have been using ADP for years and I found them to be very helpful, cost-effective, easy to use and contact. Their payroll processing is fast and accurate. I would highly recommend ADP to any business. ADP offers many products that can actually help your business grow and retain employees. I have used other payroll companies in the past, but ADP exceeds my expectation far greater than any others.

We have been using ADP for processing our payroll for the past 6 years and are very happy with them. They have made my job so much easier because now I don't have to process weekly payroll, transmit payroll taxes, and prepare quarterly and annual tax returns. I would recommend them to any business for all their Human Resources needs.

I'd like to thank Jay ** and the rest of the ADP team for assisting me in creating my payroll for my small business. Unfortunately my business never got started due to circumstances and ended up selling it. However, I must address that ADP personnel whom I dealt with did an excellent job performing their duty, and would like to thank all of you.

I've used ADP for almost a decade now and am very satisfied. They offer services that fit any company size, and they're fair with pricing. In fact they reached out to me when they found a more cost-effective package that suited my business needs.

Profession website but completely self-service. Not sure the service is worth the fee for 1 payroll check every other week. They are even raising my fees next month, not sure why when it’s self-service. Will be reviewing other options.

Every time I had a question it was solved on the first call. When I sent an email I've got a fast reply. The help was available when needed. The system is easy to use. Payroll batches are processed quick. I recommend.

It seems that with all the technical features there would be an a way to set-up automatically for the payroll information to transfer seamlessly to Quick-books... the steps are cumbersome. This one important item is giving me cause to change my payroll to one that can handle this very important item.

The computer model for generating accurate data for payroll is great. However, every time I have to call customer service I cringe. It is greatly understaffed. Always requiring a wait of 15 minutes and often more. When I do get someone on the line it is always a foreign born person whom I can scarcely understand. It is absolutely maddening. Often it takes overly long to get the simplest thing done. It once took me an hour to get my password changed, I was on vacation. You really should be a customer in your own system with the damn voice mail options. The whole process is terrible and nauseating. I can't say anything bad enough about it. It is really too bad because the actual payroll system is quite good and the people who helped me set up the payroll when I formed my corporation were really smart.

ADP is a Great company to work with. Everything is always handled in a timely and professional manner. I have not had any issues with the work performed and will continue to use their services and would highly recommend them.

Payroll for Yankee road first church of god you have done everything we asked and did it well. On time every time and done correctly, it has been a pleasure to have you doing business with ADP. I would highly recommend ADP.

I needed to turn off my payroll off for a few weeks and then turn it back on again. ADP did a great job of making that an easy and quick process. Thank you. ADP has been doing a great job with our payroll for many many years.

I am disappointed with the fact that I could not speak with HR only if I update my package for $35 more per payroll (twice a month). This is quite outrageous to get this info, always thought highly of ADP but simple question will cost me 840 per year? No need for all the "benefits" just wanted one answer, which I ended up researching online with State Board. This was bad customer service and I was bitter & disappointed. Been with ADP more than 10 years... wow.

We have been a happy customer of ADP for over 30 years! Definitely recommend for any size business. Very easy to use. Customer service reps are very professional, handles all of our needs. Love the app. Can be used on all/any device.

When starting up I was assured things were in order and everything was going where it needed to and payroll was being run smoothly. At the end of the year I was told that zero taxes were being pulled for the company and nothing was filed to appropriate agencies. No W2's for my employees. I needed to approve a large amount of funds to be debited from my account that day and told to consult a CPA (at my expense) in order to get W2's, that ADP doesn't do that and cannot help me figure out how and what to do next. The whole reason I went with ADP was to file the taxes and generate the W2's!! It is now March and everything is still up in the air. I can't file taxes for the company until this is resolved. Shocked and waiting in limbo. The IRS is unforgiving and I'm sure penalties will follow. So disappointed.

I work with a woman named Dora; payroll for my company and I have to say she is an absolute pleasure to work with. She responds to my needs almost immediately and is kind, efficient and cheerful. Always. I feel extremely fortunate to have been connected with a single representative to work with.

I love ADP, they make everything so simple on the computer, especially for someone like me who is not computer savvy! We have had them for 10 years now, our other payroll service charged way more, made mistakes & made me feel like they controlled everything. ADP is always there if I need help, but all the tools are right on there on my payroll page, I rarely have questions, I feel I'm in control. Thank you, ADP for being so efficient!

It's more up little down that explains my relationship with ADP. Our relationship goes back to when the company main office was on Route 3 in Clifton. ADP have the sources and the complete package to beat similar companies in the market but also have some problems when changes needed to be done but overall they are the best company doing payroll and handling payroll taxes. I have a great experience dealing with customer support and I am lucky they assign me a nice person taken my data every two weeks. The reason I never give the max points myself included is there always room to improve. As far as recommending the company to everyone there is no questions. Yes there might be other companies offers less cost but I always believe you pay for the product you get as long as it's reasonable.

Got precise communication dates from the ADP rep and was able to locate the email in question and distribute material as needed. She advised me on how to fix the problem for future communication and was willing to help if I needed to call back.

I have had to call support several times over the last 4 years since I've been with ADP. Each time I've called, my problem has been resolved by the first representative I spoke with. I never had to be transferred to two or more people in order to resolve my issue. The platform is always being upgraded for customer ease of use. I am very satisfied with the service and don't intend to switch companies.

In general we are happy with RUN; it has made handling payroll very easy and quick. I wish we could change the frequency of the pay so she gets paid once a month, at the beginning of the month, for the next month but by the weeks in a given month. If the first day of the month falls on a Monday, and there are 4 weeks to the month but 3 extra days at the end, she gets 4 weeks pay for the month and the extra three days are paid on the next pay. I was told if someone gets paid for the month, ADP can only paid the first through the last day of the month. Too complicated in some cases, like ours! We went with a payroll company so it would be easier, not more difficult. I believe I am charged much to run pay for the one employee I have. Updated 03/11/2019

I have no incentive to keep using ADP. It's expensive to run pay for 1 person.

I signed up for deputy and was told it was integrated with ADP for payroll. I have tried it twice now and it is not working. I cannot even speak to a person, I have to use chat and they are not helpful. I paid for a service that does not work and nobody will call me to help me make it work.

This process began Jan 25. Jan 31 I submitted documentation our daughter had gained health insurance through her employer. The ADP site showed the document was accepted. Feb 22 I phone the benefits hotline. Rahul tells me in 3-5 business days I should hear something. Feb 24 I get an e-mail that an email response will come in 24 hours. Feb 27 Jordan phones me and says in 3-5 business days someone should be phoning me to let me know our daughter has been removed from coverage. Feb 28 a Service Ticket is put in with the Company HR Corporate Service Desk. March 1 I get an e-mail stating: “Hi Bruce, We are contacting ADP and will circle back as soon as we have more info.” I would be unemployed if my performance was like ADP's.

This company is garbage, I’ve been trying to get my registration code for my ADP app from last year when my work company changed to them! I’ve been getting the runaround for weeks, when you do talk to them, it’s always the same line "someone will reach out to you via email in 1-2 business days, or someone will call you in 5 business days or call back the next day." I’m so frustrated with this company lousy customer service, y’all suck!!! Please run from this company. They are terrible!!! Wish I could give them negative stars. That’s how bad it is!

Every time I call the customer service I get the same answers. I’ve contacted Apple and they tell me there is no issue on their end. My card is declined every time I try and use Apple Pay. I have money in my account. I’ve called ADP over this issues at least 20 times and they never can tell me the issue. It’s always the same answer. In fact a couple of them have been very very rude!!!

Our previous payroll company stopped offering payroll services and transferred all their accounts to ADP. Since the switch, we have had non-stop frustration. ADP provides the absolute minimal amount of service. If you have any question at all when running payroll you have to call their 1-800 number, the wait could be anywhere from 1 to 45 minutes, and then the person who answers might be able to help, but there is a good chance they can't assist either. We have had multiple payroll errors caused by ADP, including an employee being underpaid by $900 and one being overpaid by $1,000. But the absolute WORST part about ADP is the non-stop sales calls! Once they have your contact information, you will be inundated with ADP people calling to add other HR services. But trust me, once you try their payroll service you wouldn't dream of using them for anything else. They are TERRIBLE.

If I could select zero stars I would!! I have an ongoing wage garnishment from years ago, always the same. 35/wk, 70 biweekly. Switched employers and order was sent to ADP TotalSource. They did not follow the court order, but instead decided to deduct 35% of my disposable income, roughly over 400.00 each pay period. Numerous emails and phone calls to them did nothing. They refuse to understand that this is not a NEW order, only a new employer. I am forced to seek legal counsel to stop this.

I have been trying to get an issue resolved with my employee ROE's for over a month!!! I think this is absolutely ridiculous. I have spoken to managers and countless staff two or three times a week, each person I speak with is "very sorry" and says they will fix it and email me when it is completed. A day or two go by so I call back and ask about my claim and they tell me "another department is handling it and it looks like work is in progress. We will notify you when this is fixed".

Summarize in one sentence. Incompetent passive aggressive group of people. Unpleasant to deal with over the phone or email, not problem solvers, problem exacerbators. My company W2 constant mistakes cost me 2 employees who decided to leave this month. Based on this information I have all the grounds to sue to reimburse the damages. Which I recommend everyone who had same problem to do.

I worked for a company that used ADP for their payroll. I worked through September 1, 2018. As of February 26, 2019 I have not received my W2 form. There is no way to contact ADP and any attempts to ask about my w2 end with an automated response that I have to contact the employer. The employer has told me that since they are no longer with ADP they have to pay a separate fee to have them sent. Since I cannot talk to ADP I do not know true this is. The W2 is a legally required document that is to be sent by January 31st. The relationship between ADP and those it contracts with to provide services should not allow ADP to withhold sending a W2.

My experience with ADP has been beyond frustrating. I have had fraudulent transactions on my account consecutive times. I have called to complain, having to change my card multiple times and still no safety guaranteed. Customer Service is not helpful at all, I've had to wait over two weeks to get my new card unless I pay an extra fee for faster delivery when I shouldn't have to. I would never recommend anyone to get an ADP Aline card.

This company is biased towards employer and helps to steal federal return money by not withholding federal tax. Never attempted to correct a mistakes they constantly make on filling forms out. Never update their info with IRS, bunch of lying crooks. Stay away, go with Someone else.