ADP Payroll Services Reviews

We have very few issues during our payroll processing, and if there is an issue, it is relatively easy and quick to get in touch with a customer service rep to resolve it. I also like the callback feature if call volume is high or if it's due to limited representatives.

I have never had a payroll company before and my experience has been great with ADP. They take care of my payroll and the employee taxes. They also handle my end of the year W-2s which is fabulous. I have never had any issues with the work they have done for me.

Very professional and trustworthy. I have had very few issues and when I ran into trouble ADP always helped me out immediately. I have recommended ADP to other people for use. ADP takes all worries away when it comes to filing Taxes and with our W2.

Hard to beat something that works so well and so consistently. ADP makes it easy to run my business from anywhere in the world and I love its ease of use. Handing my reports to my Accountant makes his job easier, too.

Everyone at ADP does a great job! Always answers the telephone with no hold time (or very minimal). I can call anytime and get the help I need promptly. Everyone at ADP are very knowledgeable. Thank you!

The transition to ADP was very smooth. The website is easy to navigate and running ADP is very simple. I also appreciate the continued communication and support I receive regularly. All of the ADP employees that I have encountered have been very friendly and professional.

Whenever I need to contact customer service, the rep always handles the situation professionally even when it is my lack of knowledge that is the issue. I have always had my issue resolved quickly and professionally.

I am very happy with the technical support I receive when I call the 24 hour contact line. They are efficient and very courteous. I never hesitate to contact them. Thank you for having that help available.

I am truly happy with the service ADP provides for our company and will always recommend their services. My experiences with client services has always been positive and they really go out of their way to assure they have handled all my needs.

Very easy to use, fast and efficient, when using client support help function, always receive quick accurate solutions. Easy to add and terminate employees, reports function is most useful, checking quarterly tax payments is a great feature. Overall ADP system processes are very good for my needs.

I have found the online payroll process to be seamless, accurate and very easy to understand. I have worked with other websites that were cumbersome and required a lot of back-and-forth with representatives. This has not been the case with ADP.

I have been doing payroll by hand for over 20 years. I have never used a service and I am very satisfied. Information easy to set up, easy to enter and the reports that are generated are easy to read and understand.

I am impressed by the level of engagement shown by your sales staff as well as your support staff. They were quick to respond and seek assistance if they didn't know the answer that I was looking for. Thank you.

Have answered any question fast. The software has been easy to understand and work with. It would be good if they could do a quarterly report for the state that they require us to do on the employees and payroll.

Payroll is so easy to process on a biweekly basis. And the ADP RUN user interface is very user friendly. The ADP customer service team is also great and has been able to answer all of our questions as a new business.

Whenever I have questions about payroll I get a very quick response via email or phone call. I'm also very happy with the helpful offers of additional services that are provided through ADP. Thank you.

Had misunderstanding about FUTA payments in 2017. No problems resulted. Aside from that, I have been very satisfied. ADP agents were very knowledgeable in assisting me when I had any questions. Would definitely recommend ADP for payroll needs.

We have been with ADP for about four months now and everything has been an easy transition from our old payroll service. The experience has been easily manageable, communication was always consistent with quick response times from representatives. The continued outreach during implementation and set-up was outstanding and appreciated.

Great attitude of executives and Easy access to the website. They always respond to each of my doubts and support me with every situation that comes my way. I am very happy with the service. Thank You.

Great Job. The reports are easy to find and print out. Now we can print all the reports in one click. And every time I have a question, and I called ADP I always get very professional answers and they are always happy to help.

My experience with ADP is very positive. All employees are very customer oriented and helpful. Whenever I have a question, I can reach a representative very easily and get my question answered. ADP is a great business partner.

Thanks for excellent software at site to easily do my payrolls, add employees, run payroll reports. Payroll has always been on time for delivery to employees. I run two companies through ADP. At year end it is nice to know W-2s are delivered on time after last payroll run for the year.

Two words: PHENOMENAL SERVICE! Everything from set-up to help with the "particulars" has made the entire experience/relationship with ADP smooth and professional. The service ADP provides us is invaluable. Another thing "off my plate" to worry about. Great service. Great people.

My experiences with each representative across many departments have all been professional and positive. They have made extra efforts on my behalf to ensure that my service needs are met and it has always been with a smile and a "Thank you." Excellent experience thus far!

We have just started to work with ADP since the beginning of the year because we had a unpleasant experience with our former payroll. We are very happy to have changed because the team is very responsive, attentive and treat us as a privileged client. We also enjoy ADP RUN which gives us lots of flexibility. So, we are very satisfied so far.

We are a small company. We love the personal touch the company provides to small business owners. We have been doing business with this company for about 8 years. Our needs are being addressed on an as needed basis. I have never had any concerns about this company. They provide wonderful customer services and support. We highly recommend them to others. We plan to maintain a relationship with this company. We also love the representative who introduced us to their company. We only have wonderful this to say about this company.

The pays and employee taxes are handled just great. They are up to date on everything and like that they keep me informed. Even inform on emails on how to handle other things beside what I need them for.

The process is simply to do and the website is easy to navigate. The reporting records work great for a smaller company like our. We also purchased our worker's compensation policy through ADP as well.

Everyone is very helpful and make this an easy task. I Look forward to trying some of the other programs that you offer once I expand a little bit and become even more comfortable. Thank you very much!!

Great support through implementation and beyond! Love the 24/7 support and having a local rep to ask questions to. The program is very user friendly and easy to use. All the ADP employees are always friendly too.

thanks for all you and your team do to support my business. Your tools are also extremely easy to use and very straightforward. It has been very easy to submit and process payroll twice a month. My needs are simple, but you guys have provided all the support required.

Our specialist has been a delight to work with - knowledgeable and responsive. Joe ** has been instrumental in setting up multiple companies that I work on and would highly recommend him. He completely understands the system functionality and the needs of small startups.

We have been nothing but pleased with our experience with ADP. Using payroll is the majority of the service we use but very happy. Any calls I make I am pleased with the professionalism and that my questions are answered to my satisfaction.

I am a new manager and have been working with ADP for the past year and a half. Whenever I am stuck or not sure if I am inputting items correctly all I have to do is call customer service and a rep with high level of patience will talk me through and help me understand why I am doing it in a certain way. I greatly appreciate and respect what they do.

I have nothing but positive things to say about the service I have received from ADP. From the implementation to any questions I may have about my payroll, ADP is always very responsive. I don't even have to call them. I can just email my payroll specialist and she responds very quickly.

Love how every time I call ADP that the customer support representatives are SO helpful. They offer to help get my payroll done if I'm having a problem, for example, logging into the system that's preventing me from submitting payroll. Best customer support reps I have worked with!

I’m very happy with ADP. For my company it’s nice to have ADP. I start using ADP in 2017 and now I use ADP for my service and I’m excited to use ADP for my company and hope everything is well in the future.

I have been trying to get my T4s for 2017 sorted and corrected. This has been going on for 3 months. Still not completed. Can't get any help. Just getting the runaround. I need to get this completed as ADP is putting in a bad situation where I am not able to get correct T4s to my employees.

Always able to assist and resolve whether it is payroll, HR issue or 401K Plan. Very polite, professional, courteous staff and knowledgeable every time I call with my issue or question. Usually my issues are from my own mistake when processing payroll, forms, etc and they always resolve making clear it is not at all an inconvenience for them to assist.

I am very happy with everything they do. The online information I can easily find and get to. It saves me a lot of time. Reports are easy to find and print. I couldn't ask for a better way to handle my payroll and taxes.

ADP is the master of customer service both for employees and business owners. They are attentive with clients, solve any request immediately and provide the most comprehensive service related to payroll. The best choice in class!

Whenever I need assistance with my payroll when I added a new employee, I called the help desk and the agent was able to walk with me on how to add an item on my own. The agent also offered to complete it for me. Other times when calling with a question, the agents are able to answer them on the same call.

I am very satisfied with ADP. I love the ease of using ADP to run my payroll. I have been using it for almost two years now, and there were very few problems setting it up. Any questions I had were always answered quickly and efficiently. I would recommend ADP to anyone looking for a payroll service.

The payroll is easy to do yourself, and if you find that you have made a mistake, or want to do something that you are not sure of, they are helpful and nice about, always make you feel comfortable about any mistake and will show you how to fix it, so that you understand for the next time. I have had to call them several times and was always satisfied and happy. I have a friend in California that has a big payroll, more than mine, that converted to your company last year and he loves them too.

By switching over to the ADP 401(k) program it has saved my company not only a significant amount in reduced costs but even more beneficial a lot less time processing the requirements of the weekly contributions and the annual Form 5500 filing as compared to the previous provider's plan.

Payroll processing is nice and easy with ADP. I rarely have issues or questions but the customer service people are always helpful and knowledgeable. If they don't have an immediate answer, they are always prompt in getting back to me. My payroll reports are instantaneous.

We have been with ADP for more than 15 years and are very happy with their service. The website is easy to use and if we ever have any questions not answered there, someone is available by phone to help us.

Easy and very user friendly payroll entry. Need to change anything or have a question, just call ADP's friendly, helpful, customer service and they will take care of your needs. Have never had anything left unresolved. Thank you for your service.

I have never had a problem running my monthly payroll. The process is effective and efficient with no technical difficulties. And the price is very affordable. I'm glad that I went with ADP for my payroll needs.

We have had nothing but great service from ADP. They handle all our payroll and tax payments in an accurate and responsible manner. It is easy for my office and the employees like the direct deposit. Whenever I have a question I call ADP. A knowledgeable and friendly person always comes on the line and resolves my issue. I refer all my clients to them.

ADP is holding over two months of my child support payments. They will not help me at all. I have been a Payroll specialist for 6 years. I have referred them to hundreds of clients over the year. Never again!!! Horrible experience. I am still fighting to get MY MONEY TO SUPPORT MY 2 CHILDREN! Eviction order in place. They do not care! I will be sharing this info on every website I can find. They are a horrible company!!!! The ONLY reason I gave them one star is because the review won't post without it. Disgusted.

While the payroll services ADP provides is convenient, I have been very dissatisfied with the way I have been treated. I was in search of a CPA to help me with both payroll and my taxes for my new business. Before ever providing any services to me, he was already asking for referrals. I did not give any as I had no experience yet to go on, so he asked for my friends’ contact info from a mutual friend, contacted them and used MY name. Extremely unethical!! He is not answering my emails about my taxes but is still trying to get me to set up new business with him. It is CLEAR that he is only worried about making money off me. I do not know if this is a representation of the entire company but I am VERY DISSATISFIED and will be taking my business elsewhere.

Worst service by any company ever. They have zero clue about tax payment and related filing. Have absolutely no knowledge about how their software work with a customer call center service which is strictly only during official hour on weekdays. So if they don’t do their job you need to take leave from your job to know and tell them what is going wrong with their service. Worst all they still don’t do anything about it. It’s been over six month and I am still stuck with delayed filing of taxes as well as tax report.

On February 2, 2018, a portion of my direct deposit went in the wrong account at my bank. The error occurred due to an extra digit I added to the account number. I informed my payroll department immediately. They responded telling me to “give it time to return.” It never returned. I contacted my bank. They informed me that it was up to my employer and ADP. I recently left the company, however, I repeatedly contacted my former employer regarding this matter.

ADP's service has been great! My only complaint is the repeated calls and emails asking about our upcoming Worker's Comp renewal. We don't have worker's comp as we have a small family business in a home office with just family members.

Problems with password. Representatives Chariesse, then Katlyn were patient, knowledgeable and eager to resolve my issue. Took their time, never giving the feeling of being in a hurry. Chariesse resolution should have worked, but didn't. Called back and got Katlyn who was able to walk me through the issue (user error). Thanks to both ladies. FYI: My experience with ADP as a new administrator has been very positive.

Our company has continued to have a good experience working with numerous helpful ADP employees, especially Chad ** who has been responsive to all our questions and by resolving problems of our own making. Quite happy we chose ADP.

Very easy to use and staff are very knowledgeable and helpful. Problems are easily resolved and the staff would stay online until all issues are resolved and they explain in details the step by step that needs to be done.

2017 Taxes reports for a company code that is no longer active were provided by ADP team upon request, nothing else to report on this matter, overall ADP has always delivered fast and accurate response.

Good experience every week for payroll services and our 401k plan. Both websites are User friendly with no issues. Great customer service when needed. Reps occasionally check up on us to make sure everything is going good and to see if we need any additional services.

I had a great experience with ADP. Easy to work with company that helps the business owner in every way. I'll use them in future if I need to. Customer service also a top notch. They help you with any way that they can.

I have had no issues with monthly payroll service. Everything has been done correctly and in a timely manner. However, at the end of the year the delivery of W-2's were lost and never found. I never received a follow up call or identity protection for my employees after multiple calls.

Love the quality product ADP has to offer with complete reliability on payroll processing! System is easy to administer and provides quality payroll processing for our employees. ADP is always looking for ways to streamline the process and make enhancements to continually offer a better product.

Very happy with the way ADP reached out to let me know about new products and services they provide. Following up with setting up a meeting for demonstrating. Representative was knowledgeable and polite.

Like I've said in the past I've tried other Payroll Services but none come anywhere close to ADP in product and service. I always tell people I rate other payroll companies at a 3 and ADP at a 9 to 10. Overall great job.

We have always received great customer service. They are knowledgeable and very helpful. The program is very friendly, easy to follow step by step instructions, easy report creator. We are very pleased with your service. Thank you very much.

My husband's W2s from ADP were incorrect. We've been told since January that they are getting fixed, now they just came out and told us they aren't going to make it by the deadline to file our taxes this year. How can this be? Why can't they get them fixed?

The issue has been addressed as you have highlighted. Tracey did a good job going through my concerns quickly.

There is an ongoing issue with whatever payroll manager ADP assigns to our corporate account in that they do not respond to emails. One of the payroll managers gave me incorrect info in an email on where to send the 2018 SUI notices from the various states we have employees in. This resulted in incorrect SUI taxes for the first two payrolls of 2018 and me having to send all of the information twice. We have had ongoing issues from the implementation which went horribly to even now. I recommended to our owners that we move from Paychex to ADP and I regret that decision all the time. At least Paychex was responsive and worked hard to resolve issues. If I weren't retiring in a few months, I would look at changing away from ADP.

PR Processing and Introduction of Time & Attendance system - both very well done! Payroll processed promptly and checks and Direct Deposits and W2's & all lGovt reports filed arrive on time. Amy and Nicole helped with the smooth intro of T&A system. Thank you!

Nicole ** has made and continues to make my experience with ADP an absolute pleasure. I could not ask for an easier or more flawless transition. All my questions were answered quickly and efficiently. I recommend ADP often.

I am very happy with your service, what I don't understand is we lost an employee a year ago and our rate didn't go down. We went from three employees to two employees but our fees stayed the same. As you know Paychex is always calling trying to get our business.

I would recommend ADP for your business payroll needs. I have not had any issues with them since switching from Paychex Jan 2017. The online portal is easy to navigate, making changes and additions to payroll is done internally and the company has been very responsive to my needs.

ADP is always on time with payroll and tax submissions. Whenever I do call with a question or problem, I always get good service and knowledgeable personnel. If I have a check that is not during regular payroll, It is always handled quickly and correctly.

Very professional and patient. A very good company, I can get what I want from your company. You not only provide the payroll service, but also provide very integrated payroll related service. I love your team. Thank you.

Always available and very proactive, everyone at ADP has got our backs. As a small business, it means everything to have partners on whom we can rely. ADP has our trust and admiration for a job well done.

I swear, doing payroll is the easiest thing I do thanks to ADP!!! Click in, put in the hours and I'm done. My employees can view their paystubs online. They all got their W-2s. And I don't have to deal with the CPA on this part of my job. It's amazing!

While I am very happy with the phone support I have received, I was not as happy with the lack of response regarding follow up email, even after I was given the rep's email address and assured I would get a confirmation email.

I have been very pleased with the integrated time keeping and payroll with ADP. It has definitely saved me time in processing since switching to your service. Your computer support is very intuitive and easy to manage.

Everything has been easy to navigate and everyone has been beyond helpful when I have needed to call in. Our client advisor Lyndsey ** has been wonderful and attentive. Couldn't ask for a better company to use for payroll. Thank you ADP.

Easy to communicate with and everyone has been very helpful with any issues I may have had. I can do everything I need to do through the website when it come to the payroll. Only problem I have had is with our local contact her in Jacksonville. He called to set up a meet and greet then had to cancel and haven't heard from him since.

Do not accept this card for a paycheck! Charges on a single purchase is 30.00. Visa APL is robbing the working people! When call to check your account you cannot get in touch with someone who speaks good English!

HR assures me it's ADP's fault and not hers. ADP will not assign us a rep, so calling them to get answers is ineffective - you speak with a different person every time. It seems certain our HR has been given incorrect information, creating problems for some of us. Worst part - I have to wait a full two weeks until ADP runs another payroll and resolves the issue. Here's the email HR just sent me:

Is there a way to avoid questions on ADP site, when confirming my identity is real? For example, I am new to ADP for its payroll stubs and w2 forms and trying to register. One of the question will list if I know a certain person, and it will provide about 4 to five answers for me to choose the correct answer. Most answers provided, I do not even know who they are. It then boots me out for answering wrong. I don't get it. I don't know those people. What can I do, so I can register fully and get into my paystubs? Should I click cancel will that option for confirmation of my identity comes on? It's frustrating. Now my registration is locked and I have to contact my employer. I just need help.

Everything works smoothly, support is very professional and satisfying. Documentation and preview of payroll makes it much easier to avoid mistakes. All in all it was the right decision to contract with ADP!

The person I spoke with from ADP was very helpful & friendly when I was trying to set up a medical deduction for my employee and I didn’t know how to do it. They were patient with me when I didn’t know what I was doing.

Been with ADP many years and ADP has always answered questions quickly and conscientiously when I telephoned. I have a little trouble with my voice being recognized with the automated menus, but otherwise I am happy with the service.

I have been on the phone with ADP customer service for almost two months trying to solve an issue. ADP staff has no idea what they are doing, all you hear is, "I am going to send this to the person in charge of this" and at the end nobody helps. This is my issue with ADP: I got married last August and since my new husband’s insurance is cheaper we all switched to his insurance, meaning me and my two kids from previous marriage. There was no problem there, I sent them the paperwork and they stopped taking the medical benefits. One day they I get a letter saying they received a court order from child support saying my kids need to be under my insurance and they are waiting for a release from the state. I never knew about that order but I guess since there is in the divorce decree is in the system. (I have custody of both of my kids and they always had insurance through me).

We have tried several payroll services and all fail in service and actually doing what they are suppose to. ADP has been on top of things since the beginning. I strongly attribute that to our representative Case **. He goes out of his way to take care of all of my stores (10 total) and doesn't miss a beat. We will have 25 stores by the end of the year and that is why I will trust him with all of them!! Payroll is very important, go with someone who will take care of you... ADP!!!

Since being with ADP 8 months, I have received excellent service in setting up my payroll and W-2 wage assignment, insurance deductions; in problems, customer service has gone above the average company and helped with reports and changes on a moments notice. I am glad that the District Manager, Christopher ** was so right and signed me up. The specialist Ray **, went over and above with helping me get started. Anytime I have a question I can call Chris and he directs me to the right person. The ADP Team is the most put together company with customer service, respect, callbacks and all around people. Feel like part of the family of ADP. Thank you for servicing my company.

When we have contacted ADP for assistance, the personnel have been very knowledgeable and helpful. We have not used any services other than payroll, however, we have spoken with personnel about other services they provide. Excellent follow-up.

Easy to use and quick response with issues. Excellent customer service and tech support. Good overall team of account reps and support for our business. Peace of mind with taking care of taxes. Enjoy the service.

Whenever I need to call ADP Customer Service, my problems always get resolved and the people are a pleasure to work with. All of the Customer Service reps are knowledgeable about all ADP payroll information and are always extremely helpful.

Overall the services that you provide are comprehensive and very good. I like the website at it is easy to navigate. The fees I pay seem a little high, which is the only drawback that I can think of. Otherwise, great job!

Saves me headaches with year end tax reporting and app is user friendly. Callbacks are prompt, friendly and knowledgeable. Confirmation emails are timely as well as physical checks delivered speedily.

Nidia answers all my questions and gives me the proper guidance with regard to our payroll. She has been our agent from practically the beginning (around 2002) and she's been an absolute rock in guiding thru the payroll/tax mazes.

ADP is a excellent way to keep organized at the time to do payroll, always helpful and quick process of W-2 and all other tax related payments. Customer support is great and experienced, We will refer ADP to any company.

The customer service is great. Whenever I call with any issue it has always been resolved quickly and accurately. I would recommend ADP to anyone. I appreciate all the help I receive and the wonderful people I speak with on the phone. I am very happy with the service ADP provides.

ADP RUN payroll service is easy to use. Every ADP representative I have spoken to is knowledgeable and nice. We have used ADP as our payroll service since the beginning. While we have spoken to other payroll services, we always stay with ADP because of the ease of use and the service.

Awesome, easy and convenient serve, allows me to do my payroll in an instant and then get back to making ice cream and money, much easier than QuickBooks or even hiring a helper with my books. It makes me feel the power of being a small businessman.

Everyone I speak to is knowledgeable of my questions or concerns. They are all very friendly and do everything to make sure I get what I need taken care of. I would definitely recommend ADP to everyone in need of payroll services.

From the first day Ashley ** walked into our office I was put totally at ease with your products and how they could help our business! She set everything up for me and other than a few bumps in the road on my end Everything Is Perfect! Thank you all so very much!

In case I forget to submit my payroll on time, you send me a reminder. I just send the money in for my taxes and everything else. It means much to know I don't have to worry if I am doing my taxes right or if I am sending the right amount on time.

ADP/RUN is user friendly, accessible, accurate, responsive and reasonably priced. What else could you ask for. Never have to worry about taxes being paid, W-2's coming out on time or new tax laws. Online functions work well and are easy to understand and get to.

Very, very dissatisfied with ADP, with their customer service, and with the overall service provided. There is no response from them. I was overcharged and never reimbursed. They have shorted the taxes paid and it's 9 months without a correction. Absolutely no confidence in them. I really wish someone would just respond.

We are extremely glad we have ADP for our payroll service. Any problem that may come up is quickly resolved and questions are answered by knowledgeable people. Software is User-friendly and deliveries are made on-time!

I needed a question answered about a payroll check that was destroyed by a dog (sounds like the old "the dog ate my homework" story) and the online chat was a quick and efficient way to get that done. No waiting on the phone on hold. Crystal helped me resolve the issue quickly.

The system is so easy to use. I do not have to worry about taxes getting paid in a timely manner. Since inception, I have never received a complaint from the SC Unemployment Commission, Internal Revenue Service nor SC Dept of Revenue.

ADP makes processing payroll so easy for me as a small business owner. As someone who not only takes care of payroll but also works full time at the salon, the format used to enter pay information and process on time is very helpful. Not to mention the help with tax filing. Overall very happy with their service.

I am so happy that you are the ones that have my payroll needs. I LOVE ADP and the people that work for you. I have never had an issue and everyone I talk with takes care of all my issues immediately. I have yet to have to call back and ask the same question twice.

Always great service and always great response time. They hop on a call with me if I need extra help... or they solve the easy things by simple emails. Really, really happy with ADP and they are leaps above our previous service.

My account manager Erin is great. Always helpful and knows how to resolve problems. The result is the payroll is always accurate. The amounts are easy to change too. I also like the newsletter that is emailed every month.

Since we switched to ADP for our payroll, life has been much easier and much less frustrating when running our payroll. The online input platform is easy to use and the ADP support team has been outstanding!

Online ADP to run payroll is intuitive and client service when needed is always knowledgeable and helpful. So far I have called a handful of times on various issues (how to run bonus payments, how to fix calendar dates, etc.) and each time I was greeted with courteous and knowledgeable staff.

no problems. I enjoy the hands off service that ADP provides. I have a small company and having ADP do my payroll is very helpful. I usually run on a sporadic schedule so regular tax filings and account maintenance is very important because I don't pay attention.

Great product for a small business! Customer service team is very responsive! Processing is extremely easy and the year end was a breeze! In addition to payroll processing, the background checks and other modules are great!!

ADP has been a great partner in regards of managing our payroll. Very professional and knowledgeable. Excellent customer service and a lot of time savings for our company. We just upgraded for the HR package which will take care of our hiring needs. We highly recommend it.

My payroll company was bought by ADP (the principal was retiring). I was initially fearful of using a large company for a small solo physician practice. I have been more than pleasantly surprised. NO REGRETS!!!

Excellent service. Profesional personnel. Good attitude. Very helpful and efficient. We are happy clients and highly recommended their services. Easy access online and phone lines. Check delivery is on time.

We trust ADP that our payroll will be accurate and taxes paid on time. Customer service personnel are very professional and helpful. They also offer workers comp insurance, Group insurance and Long Term, Disability Insurance to our employees. One place to do all your employees benefits.

I have always received the help needed when I have had to call for any assistance. Whenever I have had a problem or needed to make correction. The persons I have worked with have been very helpful by working with me or walking me thru.

They are now helping me like I wanted to and really grateful for them to get what I've been struggling with.

I was contacted by ADP and found out that the rounding method is selected by the employer. I am surprised that this method is allowed. However, ADP was very quick to answer my questions. So, the take-home message is CHECK YOUR HOURS before the pay period ends. You are likely being shortchanged.

We have been partnered with ADP for Payroll for over 2 years now. We use the Run platform, and we have found that ADP is consistent and reliable. We depend on them for smooth and seamless operation and have not been disappointed.

I have been having problems with ADP Aline Card customer service for the past few weeks. According to their customer service, my card initially closed last June. That's not the major complaint. The major complaint is that I have been given the runaround. Each of the customer representatives that I have spoken to have said different things. At least one of them have told me to send an e-mail. However, I haven't gotten a response. I just talked to a customer service representative earlier today and was told that someone had cashed my check. How is that possible? Was there an identity theft? I was now told that they would investigate and see what happens. And that someone will contact me. Hope so. I do have to say that they are terrible and am ripping me off.

When we do have a problem and we call for help or information, it is always handled very professional. We find everything done accurately and professional. I would for sure give ADP a five star rating. This is one Company that I do not have to worry about things not getting done or not done accurately.

ADP, in its basic form is the highest value spend I make in my business. The service is very good, responsive and available. I tried another service based on pricing of 401k which ADP quoted an exorbitant price to maintain. The other service was a national player, and it was absolutely, positively, atrocious in comparison. With a little negotiation I was able to get a price from ADP on 401k that I can tolerate, though find expensive.

ADP is one of the best decisions we ever made when it comes to managing our payroll tasks. The timely and accurate processing of payroll and submittals to IRS makes ADP indispensable asset. We have never had a problem that has not been quickly and easily corrected. I cannot imagine ever leaving ADP.

Always a prompt response. Very friendly, courteous and helpful. Always able to completely answer my questions. Very user friendly program for payroll on my computer and my ADP app on my phone. Can do payroll from anywhere with ease.

I am pleased with how ADP has been able to provide assistance with both our payroll, and 401k. As well any HR questions we have had they have been able to assist. To date I have not run into any major issue with ADP.

Always helpful and responsive to our needs. Reps are always courteous and willing to assist and answer questions. Great value for the services provided. I’ve called in several times and am always able to talk to someone. Would definitely refer ADP to others.

I called when I didn’t receive a paper check in the mail by today and I found out that this company mailed a direct deposit card (Aline card) to an address other than mine on the 23rd of February. In all my experiences with other companies, I have received a courtesy email saying a card will be arriving shortly in the mail with setup instructions. Simply put, if I never would have remembered that my employer automatically sets me up with direct deposit through them and called (if I didn’t provide my bank info), then I wouldn’t have never known they had my paycheck sitting on a card at someone else's address. Get this, while I was actually on the phone with them I received the first email ever from them. So they had my email right at least the whole. What was the excuse for absolutely no correspondence until I actually contacted them?

Outstanding service! It has made our business more efficient and productive! The direct deposits are a blessing! The online data entry has been very reliable and user friendly! Problems are resolved effectively with a call to professional staff!

Service provided by ADP is great and Jessica **, our contact at ADP always find a way to help when we need it. The follow-up and global understanding of our situation make us happy with the level of service provided.

I had a great experience with the Rep who assisted me with the installation of our Time Clocks. The young lady was knowledgeable, professional and polite. She was the kind of person that is very resourceful.

When I have a question, concern, make an error... they are there to help me and take care of anything I might be having an issue with. They are willing and ready to help me. I never feel as if I am "putting them out".

Great customer service. Whenever a question arises, we get quick, efficient, and effective guidance from ADP folks. All are clearly trained very well in supporting their customers. Also like the value. Their cost/benefit ratio is excellent. Hard to beat.

I have been happy with ADP's ability to answer each question I have had quickly and in a kind and helpful manner. The app has made payroll easy and fast. End of year was also easy, though the wait time on the phone was extensive as compared to mid year phone wait times.

Great Experience with ADP. They take all the worry out of our payroll by handling that process for our business which leave us to continue doing our work without concern for that part of our office work. Thank you all very much.

ADP has made processing payroll and managing our Simple IRA unbelievably easy! Their website is easy to navigate; should I have any questions, their customer services is fast and knowledgeable. I never have to worry processing payroll on time or if I've missed a step along the way. ADP takes the stress and worry out of payroll so I can focus on my job.

Jenna ** has been outstanding. She responds very quickly when we reach out to her. She is very knowledgeable about the products she sells and I feel she always has our best interest in mind. She presents herself very professionally while making you feel very comfortable.

ADP is simply the best Payroll company out there for the small business. They offer excellent Customer Service, easy payroll processing, excellent mistake-free quality... and they file our taxes for us on top of everything else! I'm busy enough running my business, and having a trusted source that takes all of the guesswork out of the entire Payroll & Employee relations process. I couldn't be happier with them, their excellent Customer Service people and their products.

I had a dependent care reimbursement account set up in which ADP would automatically withhold funds and submit them to Discovery Benefits for my withdrawal for childcare expenses. However, during one pay period ADP withheld the funds from my check and they were never remitted to Discovery Benefits. I don't know if my money is in limbo somewhere. I have been calling ADP for the past two months and every time I call I just get a message saying "due to unforeseen circumstances we cannot answer your call at this time". I have not been able to reach anyone despite my phone calls and e-mails.

New employee was not included in pay period. I called to have him added to next pay schedule. First ADP rep Tamara did not understand the issue and miss advised me on how to proceed. She issued a special pay and that meant he was going to get paid twice. When realized her mistake, I called again and Alexander took the time to understand the problem. He fixed everything and everything was resolved to my satisfaction. He was a true professional.

I must say, our customer specialist Michelle ** is incredible. Her professionalism and prompt response to questions that arise has been a first class service that our business appreciates. Her support allows our business to run smoothly. Thank you.

ADP payroll system has made processing payroll, reporting, year end tasks simple and efficient. The support from ADP has been very helpful and issues are easily and quickly resolved. I also appreciate having Workers Compensation integrated in the payroll.

We are very happy with our service, especially the service from Emily ** our account rep. We have received conflicting or confusing information on several items and Emily was able to get the answer for us. She also explained it in an easy to understand manner. She keeps us up to date on new products offered from ADP.

I got set up for automatic payments and don't have to do a thing. Everything is taken care of. All I have to do is call in the new pay amounts once a year. During the setup process I got several emails requesting paperwork that I already submitted but that was the only issue.

I have been thoroughly pleased with ADP's services so far. The site is very intuitive to use and has helped streamline the payroll process at my company. I especially appreciate the online portal for employees to check their paystubs, and the integration with ADP's 401k plan. Customer service has been top notch and have been able to address any issues we've had in a timely manner.

Excellent. Thank you. Good service. Great job. Satisfaction quality. No problem. Thank you. Today received saving income and TDS statements. This amount is much less than last year. How many FD we have and amount of each and maturity date to all? I will call tomorrow.

I am very happy with the service that ADP provides for my company. Being that I'm an independent consultant, I can't afford to pay much when it comes to paychecks and tax deductions. I appreciate the effort to keep me as a customer and would highly recommend ADP to others. I really should use the online service more but haven't gotten into that regularly. They have helped walk me through that experience about once a year because I forget how to access. LOL. Thanks for your patience and service.

Totally happy with the service that ADP gives us each month. Don’t know how we ever got along without them. Everything about this company is impressive. I love my implementation person named Caitlyn **! She is always ready and willing to help me resolve all issues and follows up till it is completed. One amazing young lady. Thank you ADP for your wonderful service and for proving us with terrific implementation people just like her.

Great customer service. Employee was very helpful and helped me in a timely manner. I have had great service every time I call. This is the sole reason I continue to stay with ADP even though many companies have tried to get my business.

I’m very satisfied with ADP for my payroll and IRA services. I’ve been using ADP for these services for about four years and it’s been great so far. The website is very easy to navigate for payroll and staff are awesome.

I sincerely like having the "control" over our company's payroll. The ADP team is always available for support when I have a question, and I appreciate that. When I input payroll data, I can see it immediately. I very much like being able to input info or to make changes myself, without having to wait for a representative to respond to an e-mail or phone message. I don't have to go back and forth several times with a rep. I can do it myself. I love using ADP for our payroll! Thank you.

Every time I have a question for ADP, they are very knowledgeable about the situation and can always answer my questions and it's always an easy fix. The ADP program is very easy to use and very user friendly. Thank you.

While our company is small and our payroll is not overly complicated, we have questions and sometimes make mistakes, including not accounting for federal holidays and incorrectly reporting cash draws by employees. Every time I've had a question they've had an answer and were able to help me rectify any resulting mistakes. The staff is so helpful and wonderful. Honestly can't say enough wonderful things! If you are looking for competent payroll and accounting providers, I highly recommend ADP.

Amazing ease of service, and friendly employees. Pretty sure I have not had an easier payroll experience until ADP came along. Our other service was ok, but that was until I experienced all that ADP had to offer.

Excellent service. Easy to use. Always solve any issue I bring to them. I have been using them for 10 years, company I work for over 15 years. True to their word. Prompt with annual paperwork. Will continue to use them.

I left your company because I got 3 fines this year for the way I entered my payroll. They showed me how to do it on a different day, but not to change the date. I talked to legal twice and customer service several times. NO ONE EVER TOLD ME HOW TO INPUT IT WITHOUT GETTING THE FINE WHICH I PAID. I paid more in fines than for payroll and never got a call until after I left. The people I talked to after I quit have been super nice so they get 5 stars minus 3 stars for three fines you get a 2, because as a whole you suck.

We do have a good relationship with ADP and are very happy with the service they provide to us. They have been able to take care of all of our payroll needs, our taxes and our unemployment needs. We are happy with all they do for our company.

Everything through ADP is quick and easy. Customer service is always helpful. They are always keeping up to date with all the changes. Great communication as well with clients. I recommend their service.

I really like the online ease of navigating through the site and reporting and able to find needed information at any time. Monthly rates are competitive and I would recommend to other small business owners.

We are happy with the service we receive from ADP. Thank you. We have not had any problems and your good service is consistent. We have been a customer of ADP for many years. Please keep up the good work.

In the six months I have been on this new job, I have been blessed in my association and business relationship with ADP. Their staff is always willing to go the extra mile no matter what my problem or question is and everything always gets resolved in a quick and timely manner. They make my job regarding payroll matters so easy.