ADP Payroll Services Reviews

Not shocked to see I'm one of many. My ex's company switched to ADP late in 2017. Since then it's been a nightmare to get CS. First they held over a month's worth. Until the courts here called and demanded to know what was going on and whoops yep we have it. Then weeks go by. Nothing. Courts again call and are told it was an error that they had put the money into his retirement account. They were given a week to correct the situation. 2 more weeks have gone by without sending the money. I have a child to you know SUPPORT while you idiots can't handle simply passing on child support payments.

My husband has a garnishment that was set up back in November 2017, for a start of December 2017. The first payment was taken December 15 and is still being taken out. When my husband received his income tax return this year, he called the attorney's office that oversaw the order of the garnishment to pay off the balance and stop the money from coming out of his check. The attorney's office said they have not received a payment. Remember payments started coming out in December. It is now February. This phone call was made oh, maybe a few weeks ago. My husband then called ADP. ADP said they've been taking the money out of his check but has not received a notification to release the funds to the attorney's office. LIES! The attorney's office verified that they sent it.

Sat on the phone with an employee for an hour yesterday, and she promise to give me an update by this morning. Now sitting on the phone for over an hour and half and counting. Can't seem to find the case. They messed up our entire company's W2s and making us pay for their error! Dragging it out and telling us now it is more work. Our employees are furious that it is February 22, and they can't get this resolved.

I started a new job and for the first paycheck they were unable to get pay setup so they gave me this (ALINE) card. Website - Horrible - the card has a website that forwards you to a site that then wants verification and way too much information. I tried to extract money at the bank and they would not support it due to bad experience and fees. After three calls to support I finally spoke to a rude woman who would not help me transfer money. It ended up being a nightmare but after 6 weeks I was finally able to get the money. Complete scam. They want you to use the card like a ATM card or credit card and keep putting money on the card. I feel bad for people without bank accounts as ADP are stealing from them and giving bad support.

I am extremely disgusted with the service I have been receiving with ADP for the last month. I'm an employee at a well known hospital and for almost 2 months I have not had insurance due to ADP's irresponsibility. Each time I am on the phone with someone, I get different reviews, different answers, or different stories as to why I do not have insurance but NOT A SINGLE PERSON HAS DONE ANYTHING TO HELP ME. My health is EXTREMELY important to me and I have a newborn child that I have to attend to. I have been turned away MULTIPLE times due to no insurance at urgent cares/hospitals. I am sick and cannot be seen anywhere because STILL after my return date I have no insurance. Looking to sue ADP, EXTREMELY DISGUSTED.

Just tonight, I tried to access my W-2 through the ADP website. There were three verification questions. On the first question, it was impossible to answer correctly as NONE of the possible responses were correct, and no, there wasn't a "none of these" option. My account is now suspended because they couldn't verify my information because someone on their end made an error with possible answers. I answered the other two questions correctly, and it still acted like I gave wrong answers. The choices I made were correct, and it said they were wrong!!! Somebody needs to fix this immediately so that I can get my taxes done. I've never had an experience like this, and I plan on spreading the word far and wide to everyone to avoid ADP at all costs.

We have been having an issue since October 2017 with integration between ADP Run Payroll and our PC Law software. Every time I call ADP support I get sent back to a level 1 support technician and have to begin explaining the problem from square one. Ultimately the technician tries a few tests and then proceeds to blame the PC Law software application even though it is obvious that it is an ADP issue. I've spent hours on the phone with PC Law support technicians and everything we do points to some issue in the ADP connection. Whenever we conference in with an ADP technician they start playing the PC Law blame game within a few minutes.

I have been having a problem logging in for 2 months and every time I call I just get a recording telling me to contact my employer. The problem is a technical one, seeing as I do login successfully followed by a continuous spinning circle in the center of the site. The phone system at ADP is absolutely useless and I feel like they honestly don't care about customer service whatsoever.

What a joke of a company. They mailed my check (receiving 401K distribution) to the wrong address? Then had to wait for the check to be returned before they could issue a new check. They would not do a wire transfer or overnight it? They assured me that my check would be mailed out the following Monday. That was two Mondays ago and I still do not have my check? When I call them I thought that I was speaking with someone from China. I asked them where the check was mailed from and they said New Hampshire. I was assured that the check was going to be mailed out on 2/5/2018. It only takes three day for mail to arrive in North Carolina from New Hampshire. I have been waiting for MY MONEY for over a month! Enough Said!

I found out that ADP Benefits Portal waived my insurance coverage (health and dental) while working with ADP Verification Service on approving my reported life event. The life event was to report that my wife and child has their own insurance coverage. ADP waived my insurance coverage without any form of notice, prompt or valid reason. Leaving me with no insurance when the time I need it. Conflicting email response from ADP (via benefitsgroup@inventivhealth.com), tells me that I needed to have my life events report approved before I was able to proceed to open enrollment. Meanwhile, on the ADP Portal site - it states that life events reporting is not needed when it's Open Enrollment.

ADP has been great for our little church. We have never had an issue. The only time we've asked for help is when we changed Treasurers. I just hope the fees don't continue increasing. Increased fees will force us to change vendors.

This problem is resolved. They worked with me and my company to resolve my issue. Thank you ADP for your help and peace of mind.

I have been working for Fallas Paredes for over six months now. I have not been able to access the portal. I also receive an error message that says that my account is locked. Every time I ask my employer, he states that he is too busy to assist me. When I call ADP, I get an automated messages saying, "contact your employer". I am twenty-four years old, with limited English skills. I am in need of access to my employment information for school admission, medical and financial assistance. I wish that someone will be so kind as to help me. I am in the process of maybe having to file an EEOC (feeling discriminated against) complaint because of this. I am extremely frustrated. PLEASE HELP.

My ADP garnishment services received an order from the court in Maryland where my divorce was, on December 6th 2017. My ex husband gets paid weekly therefore they were to send checks every week. I received three checks for the last weeks of December and everything was great I thought. Well now it is the 9th of January 2018 and I have not received another penny since the last check dated 12/29/2017. So the first week I attributed it to bad weather and the holidays etc and the second week I just couldn't imagine and now here it is an entire month almost month-and-a-half later and still no money. I finally called ADP garnishment services on January 8th and again today on January 9th and was told that my ex-husband switched departments which caused the payments to stop but they said that as of yesterday it was brought to their attention by whom I don't know and the payments would begin again after his next paycheck.

Today is payday. I received notice from a collector of a debt that I owed from when I was 19 was going to start garnishing my wages. I contacted the collector and settled the account on 01/23/18. The release was faxed by my employer, to ADP on 01/25/18. Checked my payslip today and ADP went ahead and garnished my wages. This is unacceptable. If I were to drop the ball like this at my job, I wouldn't have one. The collector is now redirecting me back to ADP, since they will refuse the payment. I expect my money to be returned as soon as possible, without additional taxes being withheld, or I'm going to have to hire an attorney.

We have been very pleased with ADP's services. Their responses to inquiries and questions are timely, and we especially appreciate Alex ** who was our original account representative. We would definitely recommend ADP to other companies. Thank you for all you do for us ADP.

This is as simple as it can get: ADP is debiting my account monthly for payroll service that they do not provide. Why would any company want to charge its customer when the company is not performing a service. I have a small business and revenue is not guaranteed and comes in periodically. I run payroll only when needed and I have the revenue. ADP seems to only be interested in creating a re-occurring monthly cash flow stream and not desirous to listed to its customer. So they charge monthly for doing no work for my business. That is simply so unacceptable in the way we do business in the US.

I am having a horrendous experience with this company. I had issues with the paycheck I received on January 5th. I am expecting a refund, but that has not occurred yet nor have I been told when it will. In the past few weeks, I called a couple of times to see what's going on with my refund and each time I was told I should expect a resolution within 3 to 5 days. Well, this has not happened and no one is able to tell me anything beyond "We are sorry, our research team is working really hard to resolve this". Literally, that is the only thing I've been told! In my case, there was a VERY CLEAR mistake and no research should be necessary. It is absolutely ridiculous that I have to call in every week, spend about an hour on the phone each time, and still be nowhere near having this case closed.

I have been in contact with Erin and she is taking care of me as we speak. thank you

Whenever I contact your company with questions or information that I need, everyone is always very helpful and knowledgeable. Our paychecks are always processed timely. It is a pleasure interacting with your staff. They answer my multiple questions without hesitation, and I am never made to feel my questions are silly or unimportant.

I have never had a negative experience with ADP. I am not really good with computers and have had to request assistance from ADP several times. They do not treat me like an idiot and are always cheerful and helpful. I would not hesitate to call whenever I have questions.

I am very happy with the response I get via email rather than having to wait on hold on the phone. Very helpful. I had questions regarding end of year 1099 forms and I emailed a couple of times and got the answer I needed.

While business conditions have forced me to end my relationship with ADP for the time being, I found that your interfaces were clear, reports useful, accounting accurate, and most importantly, that your customer service has been excellent.

I had canceled my entire account with ADP and everything was fine until about 5 months after that, when I started getting billed AGAIN for a "maintenance" fee. They didn't want to help me resolve this issue and cried about $80. I explained my situation to them and we went back and forth, pointing fingers at who's to blame. As a business owner myself, this is unacceptable and should not be tolerated - especially from a larger firm like ADP. They have lost all possible referrals and future business from me and all of my business partners (I own an industry leading company). I personally do not recommend ADP if you care about their Customer Service and if you want a company that stands behind their policies. If you want a company that cares about their customer satisfaction, look elsewhere.

I have this company doing our minority run company doing our ACH payrolls. Sometime ago they started increasing their fees which were not agreed upon when we started using them for our payroll needs. The worst however are $50 ACH debits that are fraudulent that this company started deducting from our business account for some months. Despite numerous calls and email requests the money has not been returned to us.

On December 24th I gained a week of vacation through the company I work for. ADP Has still FAILED to apply it to my account so I could use it. Almost 2 months later. I think this very large corporation is wasting money on this ADP crap.

I was a Paychex customer for many years. A former accountant of mine recommended ADP and I thought I would try them. We are a business of about 20 people. The implementation went bad quickly. They didn't transfer employee categories, the deductions were messed up, they didn't ask the right questions - long story short - they ended up sending two deposits to my employees on the first payroll and then had to take the money out of the employees' accounts. Many apologies and lots of aggravation later I switched back to Paychex just in time to salvage my accounting and standing with my employees (who were all worried and upset). And by the way - this is the USA based implementation team. After the first 90 days I would be transferred to a call center in the Philippines or India. I am surprised they are still in business. Stick with or go to Paychex and don't look back.

I'm unable to speak to a live person as an employee. I call the 1800 numbers and it says to contact my HR. Dept. I don't have an HR dept. Only the owner. Payroll in my office has not been deposited on the day of payday more than once. Owner states it's ADP with system issues. Tried calling ADP if that's the case. If not then we know it's the owner that didn't process the payroll in a timely manner. We just need to know one question... If payroll is processed during the day, will we have our payroll deposit that night at midnight in our bank account? Can't talk to anyone, it says on the 800 number to talk to ADP client rep, which we don't know who that is, or HR. Guess we need to report ADP and owner to the state labor board because someone is lying.

As part of a pre-hire screening, my prospective employer contracted ADP to verify my employment history. They have spent 7 days requesting forms and a pay stub, only to call again this morning and say I have still not provided sufficient information. I worked for a large national retailer for 8 years, and these people can't just pick up the phone and do their jobs? I filled out the required paperwork, they have the company name, a pay stub with corporate contact info, my employee number, SSN etc, and they still cannot figure it out? It's nice to know that my financial future rests on the shoulders of outsourced fools from ADP.

This is by far the worst company I have ever dealt with! To get something fixed they make you call India literally India who then has to email somebody back in the US who will get back to you later with the correction. They told me my payroll would be fixed within the next two weeks. It wasn't. I called them back. They said this was India again. They're going to email the US. It's a very frustrating. You do not talk to anybody who can fix anything. Their customer service is terrible. It is without a doubt the worst company I have ever dealt with in my life.

After meeting with the District Manager on January 15 and explaining we had only 10 employees, everything seemed to be moving along. I was asked to provide ADP information (most of it sensitive) and repeatedly called to provide more and more information (which I promptly provided). Until after giving all they needed, ADP provided nothing but crickets! No response! Finally, January 30th I demanded I receive a quote! At that point, they advised they could not help us with the healthcare portion of the service because only 3 families were enrolled. So much for helping small business! Then I was given a Workers Compensation quote that was significantly more than my current WC insurance. Finally, the cost for payroll alone was astronomical compared to their competitors. Do not waste your time! They are not for small business!!! Very disappointing. Shame on you ADP!!!

ADP is holding funds. They are very likely collecting interest on those funds. When I call, they cannot tell me exactly where the money is being held, nor why. I have called multiple times to ADP wage garnishment at (866) 324-5191. I am not able to access my garnishment info through their website, and they cannot/ will not fax the records to me with dates they receive the actual funds and then disburse them. When I make the selection on their automated phone system, I am told that option is not available to me. Perhaps a subpoena would compel?

Ever since my husband began his current job, ADP has made managing our family insurance plans impossible. The employer itself states that only ADP can add or remove an employee or family members from insurance plans at that company. ADP states on the employer can direct them to add or remove an employee from insurance plans. When my husband began his job, because of this conflicting direction by both parties, he spent MONTHS trying to sign up for his own company's insurance plan. Later, ADP then stated he's "missed the deadline" to do so, but only because each person contacted sent him to another person to contact. Finally he had to write an official appeal to beg to be added to his own company's insurance plan. Eventually, months after beginning his job, he was finally added, after a lengthy appeal process.

The Retirement sections that appear in multiple areas of the ADP site always show an error in red stating we had a problem or try again later. I used the support email link to ask about the issue and after a week of no response I made a call. The person on the phone had no idea what I was referring to and tried to tell me to contact the owner of my company to resolve this. I said he could not possibly resolve this ADP website issue so they reluctantly opened a ticket. In the meantime the owner of my company gave me a contact to try and I see the same thing, even after supplying screenshots of the issue, they have no clue what's going on and they tell me it's not an ADP issue and I should use the Voya site to see my retirement stuff.

I am having the WORST experience with these people. I have called a total of 14 times in less than two weeks. For one, why does it take two pay periods for my direct deposit to go through when any other job it takes a day? And two, everyone I speak to seems to not understand what is said to them and not know much. I was told several different things and come to find out online it is completely different than what I was told when I log in.

My previous employer used ADP for their payroll service. When I filled out my new hire paperwork, I elected to have an additional $10 to be withheld in order to maximize my tax return. When I filed my taxes it showed I owed the IRS over $4,000! After reviewing my pay stubs, it showed that the $10 was entered as an override for federal withholding. I didn't even know that was possible. I have called both my previous employer and ADP in order to correct the mistake. All they do is refer me to each other instead of helping me correct the issue. My attorney will be the next to call them. I should not be held responsible for their mistakes. I hope that I receive a reply like everyone else so that may get this problem fixed. Tax time is running out!

The customer service department after having you wait for hour to get one agent transfers you around in seconds without even listening to your request. The agents are just trying to get rid of you and they do it as fast as they can. This is the worse customer service I have gotten in my life. Even the customer service phone number many of the options are dead ends that cut off the call. After hours and hours and even having my HR Department in the phone with me we never got any help.

My daughter has had an absolute nightmare with her COBRA conversion coverage that ADP has failed to handle, putting her in extreme financial, physical and emotional turmoil. She can't get treatment now because of ADP's incompetence. ADP has dropped the ball in every way imaginable and some I couldn't have imagined. I've been in the insurance industry 37+ years and have never seen a company consistently hurt people the way they do with their inept service. My daughter's continuation paperwork (and premium) was sent in via certified mail and received 3 weeks prior to the deadline.

Switching payroll systems to ADP was a complete nightmare. Once you get started with ADP, your sales consultant dumps you on an implementation team. The team may be nice but everything is last minute and no organization. Our first payroll was on a Friday. The week leading up to payroll was hard to get someone to help me process payroll. I was at the bank wiring money on Thursday morning to make sure payroll was in our employees accounts the following day- talk about last minute.

I tried to sign up through a new company I work for now which I have had ADP account before. But this time I tried and I get to identify yourself page. I fill it out as it says and click confirm. It comes up as, "Your account is locked. Contact your organization's administrator for assistance. Transaction ID: **", I have contacted them and they have emailed you and still a week later I have not been able to finish my registration. If you could give any tips or comment on the issue I'm having to maybe able to finish my registration.

At the point of my of my hiring, I was asked to give direct deposit info by the general manager of my workplace. I was told that the process would take about 2 pay periods (which is 4 weeks). First of all, that in itself is ridiculous considering I've seen payroll be done in 5 minutes by an accountant then have it sent for review. It took 2 days for the bank's confirmation to go through. I've been working at a company who uses ADP for around 4 months now. (PSA: I consider myself to be a rather tech savvy person, so it isn't just me being technologically inept).

So, my ex is supposed to have child support withheld from his check. His employer uses ADP. He was paid Jan 1, and Jan 15. The child support office in Texas has seen nothing from ADP. I HAVE READ THAT ADP HOLDS THE FUNDS SO THEY CAN COLLECT INTEREST ON THEM. It’s not ADP’s money to be holding, they should be sending it straight to child support. There is no wait time for the Texas disbursement unit, so where are the funds???

On December 26th, 2017 I called the customer service department to have my card cancelled and reissued to due fraud charges. My card never arrived. I've called 11 times in the past 3 weeks. I was told by several different reps that my card should arrive in 7-10 business days. I was told I would receive it on 1/08, then by another rep no later than 1/10 and another said by 1/11. Every time I called I verified my address. I started receiving emails that my card had been updated. When I called back to ask why it was updated because I had never received it, the rep told me it was an address change... but that they had only added the word street to the address.

We have been using ADP for 3 years, we like the product but unfortunately the quality of customization, programming and response from ADP is the worst I have seen. I shared by frustrating experience concerning the first pay discrepancies of 2018 with two senior executives from ADP, Zeenat ** and Amar Sidhu and despite a very disappointing email with full details sent to them and the client services team there has been no response from anyone in ADP for over 48 hours. I am at a loss of words to describe my experience and hope this will catch someone's attention.

ADP was sent garnishment for 65$ middle of December 2017 so in one week it would have been taken care of!!! So they can't read court order and take 10 percent out of my check for last four weeks after I contacted them and told me it would stop and I get a refund. They haven't done neither!!! ADP SUCKS.

I've always used ADP and never had a problem until last month. I reported my card stolen (December 17th) and they went ahead and sent me a replacement card and told me it would take 7-10 business days which was fine. I also understood that there was holidays going on such as Christmas and New Year's which I also had no problem with. I called two days after Christmas just to see when I should be getting my card in the mail and the gentleman said the 4th.

Child support does not get direct deposited for almost 14 days. The next child support is usually in 4 days. Child support is needed and should not be held by ADP. Prior to ADP my support was in 4 days after it was taken out of my ex's check. This is wrong. I have asked my ex about this. He said it is immediately taken out when he is paid. It does not take two weeks for ADP to get the money. Why is it held for so long?

My company ** was scheduled to be terminated on 12/31/2017. As of Jan 8, 2018 I still have employees that have not had checks issued. Every time I called in to verify all was on track I was given a different answer. As of 12/27/17 I spoke with Mary ** and she ensured me everything was in order with the except of 2 forms that the processing center could read. I resent those forms directly to her and she emailed to say the forms were received and the plan was set to terminate on 12/31/17. Obviously another lie to get a customer off the phone because when I called in to see why employees had not received checks and was amazed to find there was another form the processing flagged on 12/22.

Long period of waits when wanting to speak to a customer representative (over 45 min). Keep telling you that an issue would get resolve in the next 24 hours and 3 months have passed and nothing has been resolve. Ask to speak to management and had to wait another hour. Any corporation should avoid ADP as their benefits handlers.

I was told my card was on hold two days ago when I called to activate my new card. This has never happened to me after almost two years with this company. They decide to disable me from getting into my account to access my money. I’m a college student who needs every dollar that I work for. I was on hold for what seemed for hours to get the same response. The last time I called after I faxed over documents to get my hold expedited representative Jen confirmed my information; however, when she transferred me to a supervisor Michael he couldn’t confirm my documents. This company is lacking communication within the company as well as with their partners. It’s been 5 hours already and no one can help me. I’m irritated and I’m broke. Thank you for telling me I just worked for free.

Our ongoing struggles to have our ADP questions answered on a timely and accurate basis reached an all time low this week when we migrated to a newer version of the system. Despite repeated promises that my staff would be fully supported during the transition, emails and phone calls went unanswered on a number of challenges that we encountered. It is clear that ADP places no value on customers of our relatively small size (250 employees). Their culture of incompetence is unlike any other I've ever seen. And by the way, one of the paychecks they got wrong was mine - the CEO.

I have had emergency problems twice. You have to hold on the phone for hours before any help. If you try to leave number, they don't get back to you. I GUESS BECAUSE WE ARE A SMALL COMPANY - WE DON'T MATTER AT ALL. And I wished just once in my lifetime that one of the phone options applied to my situation!!! The best communication is finding another company to help us with our payroll.

They lie about receiving receipts. They admit they made a mistake and suspend your card so you can't use it and steal 1,400$. That's your Flexible Spending program. Just horrible to steal people's hard earned money. A bunch of criminals. I bet this won't get posted.

I run a small non-profit corporation who has worked with ADP for a few days shy of a year. We have had problems from the start but none as large as the one we are currently encountering. ADP ran multiples charges to our bank in one day causing the bank to flag the charges for fraud - very common practice. We wire transferred the money to ADP per their instructions to ensure payment was received in a timely manner. During this time, unbeknownst to our company, ADP terminated our account and froze all of our access to the account.

ADP is the worst customer service, every time I called got a different answer. Try to add my son for insurance and they denied because was past the 50 days that my son lost insurance from his mom. Every time I called to check up with it they said, “You need one more thing, send it,” then next time needs something else. After all even a guy told me, “You need this paper of lost of insurance.” Paper wasn’t there that I have sent already, then after checking in all my paperwork the paper is there I sent out. The guy just say that to me should be fired! Thanks ADP.

ADP Run runs completely off the website. Which works great unless the website doesn't work. Which happens a lot. 6 hours to complete payroll when the website bogs down. Please find an alternative if you value your time.

I'm on my second ADP card inside of 6 months and now need a third. Card will not read at any card machine, with the exception of one, and only if it is ran backwards, then it only runs as credit, I can't get my money off the card. I'm so done with this company. I called and they couldnt transfer my remaining balance to anywhere for 24 hrs.

This is the crappiest card I've ever had... The only way I can check my balance is over the phone. The text notification doesn't work... It continues to say that my balance associated with my card is unavailable. The app is full of crap as well. When I make a purchase, instead of removing the funds right away, they wait 4 days later to remove it. I hate this company and wish my job didn't deal with them.

We switched from ADP Workforce Now to a PEO on 5/16/16. Requested ADP issue W2s for the period of time our employees were being processed through their system. We all received our W2s, so done deal, right? NO. ADP did not report our taxes (fed, state, SS). We discovered this in a very roundabout way. Have been emailing and calling our ADP contact (Bonnie **) for over a month with no response. Unacceptable. I work in HR and will avoid ADP like the plague moving forward.

ADP made an incorrect deposit, then penalized me for their error. I had asked my manager to cancel a request to direct deposit my paycheck into a bank I was having issues with. She did so and I began receiving my checks at my new bank. However, ADP somehow used my old bank account (which I no longer use) to deposit payment to a co-worker. Because my old bank had a balance in the negative they couldn't retrieve the funds. I had no idea this was happening until a month later when my manager told me my paycheck would be deducted for their erroneous and illegal deposit. They refused to discuss the matter with me since I am an employee and not "authorized" to speak with them. I am now getting over $250.00 deducted from my paycheck and have no recourse.

In early September, I asked for a cash distribution out of a Roth 401k account in a very specific amount and a rollover (to a Roth IRA) of the balance left in the account after the cash distribution. I have received five different checks so far, all of them wrong. I have spoken with four "supervisors," none bother to call back or strive to resolve the issue: Dana ** (who didn't believe me and had to take two weeks to listen to the tapes of my phone calls to admit the error was with their staff), Clark ** (who seems to have decided to wash his hands of my situation), John ** (who was very nice and proactive, but whom I've never been able to reach again because of the company's idiotic policies), and Michael ** (who has so far failed to ask his processing team a simple question: how can there be $44 worth of federal withholding on $17.68 worth of earnings, despite me leaving messages after messages to try to get an answer).

This was the 3rd time to run my payroll with ADP. I am totally frustrated. None of the departments work together. They need one person to handle all aspects. I waited for 40 min. to get someone to call me back. Employees sitting waiting for checks. I wish I had never changed.

I signed up for an Health Spending Account on behalf of my husband in 2016, using the ADP website. At the end of the fiscal year in March 2017, I discovered that money was being withdrawn from my husband's paycheck for a FSA and a Dependent Care account. We always get variable paychecks, so I didn't notice, and my husband, who checks his actual paycheck didn't notice that withdrawals were going to the wrong accounts. I called ADP and told them I wanted the FSA changed to the HSA as it should have been, and the money from the dependent account refunded.

Your representative Arianna ** took care of my problem promptly and professionally. I communicated with her via telephone and then later through email. She responded quickly and we were able to solve my problem. Give her a fat Christmas bonus will ya? She has to deal with neanderthals like myself. My main problem being that I am an imbecile, and didn't fully read the form that I had received from my employer. I thought that I had a problem with my account, but simply needed to activate it to use the mobile application. It turns out that you guys aren't liquid garbage.. I am. Thank you for having someone get back to me the next business day. I would delete my post, but I do not know that I can. Instead, I will mark this as resolved and post a five star review.

I'm convinced that ADP is holding my child support money that goes to my ex for their own benefit. It is deducted from my paycheck on a Wednesday. It then takes 10 days to make it into my NYS Child Support account to be paid out another 2 days later. Every other payroll company processes and sends the money within 2 days. ADP should be ashamed of themselves holding/delaying the money to get to my kids. ADP clearly holds millions of dollars in child support to gain the interest from the bank. I've called multiple times and no one can give me a decent answer. Disgusting company.

I have been using ADP for about 15 years now. The old website was easy to use and understand, had all the information readily available and downloadable. The new site seems to be more about being pretty than giving me the information I need or being at all user friendly, I have yet to be able to view past the last 2 paystubs because the pdf will not download and the customer service sucks.

We recently upgraded to the newest version of Workforce Now. The product itself is much better than the old version, however, ADP did not provide much training and they changed their customer support model so that we now are assigned a designated account manager. We can no longer just call into a support center and receive help from any of the customer service people. We can only call our account manager. The account manager we were assigned never answered her phone so we could just leave voicemail messages. We could also email her, but she didn't respond to those. It would take several voicemail and email messages over the course of a week or two in order to get a response. Once she did respond, it was only about 50% of time that she was actually able to help.

Worst experience with a card I have ever had. Go with rapid! PayCard. They are much better and get you YOUR money as soon as you need it. ADP is a joke… Worst customer service ever... Poorly ran company. I wish I could say something about the lady I spoke with but she used 4 different names and employee numbers…

I'm a small business owner, and have been using Run ADP online to process payroll for 3 years. For the most part, things have gone smoothly, but this last pay date, 12/1/17, our paychecks weren't delivered by UPS. In calling ADP about the issue, their attitude was "Oh well, we've done our part." When UPS said they'd deliver our checks Saturday and didn't, I called ADP to find out what other options there were, such as printing checks directly from RUN. The rep I spoke to was the rudest, most non-helpful, customer service rep I have ever had the displeasure of speaking to, from any company - period. I asked, at what point does ADP take responsibility? UPS is the delivery service contracted with your company, and they've failed to fulfill their duty. Why am I the one that's having to communicate and coordinate with them to get this resolved? She legitimately did not care. Her exact words were, "It's the weekend here, there's nothing anybody can do."

We have been a client using EZ Labor Technology for more than 2 years. Each time there is a change or new action that needs project management, ADP Time and Attendance is unreliable and errors and issues appear. They cannot be relied upon for managing reliability without constant follow-up from the client who has to uncover errors and then try to find a person to create fixes. Very low level of support and low quality testing of their own configurations on behalf of the client.

I am trying to reach a representative. So far, I have been waiting on the phone for 20 minutes. I have more money with another firm and I was going to transfer some to Blackrock, but not now. Shame on you, rich company, who won't hire more people to help your customers.

I am a manager for Hot Box Cookies. We recently switched to ADP payroll services and it is not going well. Multiple employees are getting their money late and definitely not when we are due our money. Sure, holidays come around which may account for a day or so of inactivity. However, there have been numerous account's of workers not getting their checks, multiple days AFTER a holiday and on a reasonable day to deposit our checks. This is money we are due and have bills to pay. There is a specific day on which we are supposed to have the direct deposit in our account. Just in case anyone from ADP reads this. It seems like you need to take a class/course on your own job. I seriously recommend NOT using ADP as your payroll service.

Glitch in garnishment system = late payments on credit report. Just what the title states. Called ADP to try to get some sort of document faxed to me so I can take it up with the credit agencies to get this corrected. ADP would not provide anything in writing to assist. This is very frustrating.

Turned in a COURT ORDER to immediately have garnishment stopped. Faxed it twice to ADP'S garnishment department along with my payroll department faxing yet another copy to them! It has been ignored and they are continually taking money from me. Deliberately ignoring a JUDGE'S order. I think it’s time to contact an attorney!

Honestly, ADP has been pretty awful. The direct deposit set-up was such a hassle, took me weeks. Also, I haven't even got paid my paycheck yet when I was supposed to the 17th. On ADP, it clearly states I've already been paid, but no money in my account.:/

I have been attempting to resolve a simple question about benefits for my employees for the past three weeks. Our rep has been unresponsive, the call center refers us to another department, and that department has an average wait time in the eighty minute range to speak with a benefits specialist. This could have been a simple answer to a simple question, and it has eaten at least twenty hours out of my production. Seriously considering bringing the entire process back in house at the next renewal period.

I started working for Red Lobster at the end of Sept 2017. They told me my check was to be deposited on a ADP ALINE card. I received the card. Went to activate it. The system told me that it was an incorrect security #. From there I called customer service to try to get it repaired. The customer service rep was obviously in a different country. It felt like she was trying to rush me off the phone the entire time I spoke with her. She kept giving me very unclear answers. She started sounding extremely rude when I asked her for clarification. She even got an attitude when I asked her to spell out the email because I couldn't understand a word she was saying. It was a horrible experience all around and all I'm trying to do is get paid.

They sent me through all kinds of loopholes just to get my money back! they were holding information from me about my account and made it almost impossible for me to get my money back. I was very frustrated and they couldn't understand why. I was assured 7 days ago that my money (from an unauthorized purchase) would be back into my account within 7 days. When my money wasn't in my account they wouldn't tell me that the transaction was pending, I had to talk to a corporate manager to override the false information ADP had given me. It's my account. If there is an unauthorized purchase, they should do whatever they can to get to the bottom of the issue. I don't feel that my money is safe with ADP and therefore, as soon as I can, I will be closing my account and putting my funds elsewhere.

ADP Totalsource - It is sold as an all in all PEO package, pay thousands of dollars to have them set everything up and then receive hundreds of email demands from numerous ADP personnel who demand you answer them immediately. Would have been easier to set up myself but even trying to add new employees is a nightmare, constant error messages that tell you to call because it is an unexpected error.

I had a direct deposit be rejected by my bank from my employer. I was advised by said bank that the DD rejected on 11/01/17 and returned to my employer on 11/03/17. My employer has not received any notification from ADP that the DD was sent back to them. It's been a week now and still no money for me. I was told again that it takes two days for ADP to send the monies back to my employer once it's been received.

My payroll and other related company information stopped showing up on my ADP online account after 3 months at my new employer. I went through the channels at my HR department. They did what they could do and when that didn't work, they put a call in to ADP who said that it wasn't just my account that had a problem and that they are working on it. My account stopped working in January 2017, it's now November 2017. How long does it take? A very unprofessional company, not attentive or responsive to their client’s needs. I'm curious how much my employer is paying ADP. A 1 star rating is too much in my opinion. I would rate ADP 1/2 a star at this point. Their online software is basically useless. ADP should stand for Always Do Paper.

I used to work for a company that went under, our payroll was done by ADP, and I need my stubs and W2. I tried to contact ADP many many times, but it does not matter what option I choose. I am always greeted with the automatic message to contact my HR department. It is not possible as an employee to talk with a human being in the support department. This is a terrible experience and as a business owner I will never put my employees through the horrible experience that is dealing with ADP.

I called because I was missing 40 hours of pay on my paycheck. The person who answered said my time was never entered into the system. And said he could not fix my paycheck. Then changed his story and said it was entered wrong and he couldn't fix it. I was in the phone with him over a half hour. Finally I asked for a manager. He said he was a manager and refused to pass me any higher. Then he told me his supervisor name was Karen but would not pass me to her, or give me her extension or email to contact her. I asked for the corporate address and he refused. I asked him if his business is based on customer service be he his not giving me the service I am requesting and said, "No, I do not care about customers. I'm just here to do payroll." Finally I was getting nowhere and I hung up. A week later still not fixed. I do not recommend this company go elsewhere if you can.

I used to log into my ADP account and I must confess I didn't do it monthly, nor did I print my statements very often. Why not? Good question. I was resting assured that my account and payroll data it contained would be available to me, even if I left the current employer. On the ADP website it states that the information would be available for several months after it is posted to an account. In the interest of accuracy, I'll find this info and will update the review later.

I have used ADP Payroll for many years with great satisfaction. However, the Worker's Comp "Pay-By-Pay" insurance department is seemingly non-existent, except when they want to make inaccurate charges. They have presented me with an audit that is incorrect. I have spent countless hours re-auditing my own policy with a lot of back-up documentation. In addition, my agent won't help; the audit department doesn't even answer the phone (on hold 4 different times for almost 45 minutes & hung up), and they are holding my payroll hostage as I'm afraid to use payroll until they correct their mistakes. It has been 19 days since I sent my request and I can't get anyone, even my agent, to reply or even have a conversation.

I was out of town struggling with new fraudulent attacks on my working check account. Cell phone connection was very poor and internet connection nearly nonexistent. I needed to set ADP payments to a different account. There was no selection in the telephone tree (at least none clear to me) to change the ADP payment account. Four times I got to the wrong department and was forwarded, but the forwarding went back to the telephone tree. On the fifth attempt I asked the man who answered to please not send me back to the tree. He was very helpful and helped search for the proper contact and solve my problems.

ADP takes care of wage Garnishment. They have an order to take 25% of my check. I do not make much money, so of course this will cause a hardship for my 9 year old son and I. I called the issuing party of the wage garnishment and they dropped the 25% to 10%. I, then called and emailed my place of business to make sure they have received the modification. Yes, they did receive it and forwarded it to ADP. Then it was time to get paid and they took out 25%. Called my place of business once again and they informed me that I will receive a refund from ADP and as soon as my company gets it they will add it to my next paycheck.

Since starting a job using the ADP Aline card system, it's been very disappointing. I cannot access my money even though I set up a direct deposit and then canceled the card, because it is the most inconvenient thing I have ever seen in my life. I would much rather get a paper paycheck or direct deposit like a REGULAR job. I hate this system for paychecks, it's so incontinent and I think only useful to younger kids who don't have a bank account, should be optional. I hate it.

I received a text and email stating my direct deposit information had been changed. I went straight to our payroll supervisor and she assured me she hadn't even logged in. I then called ADP to let them know and to figure out what happened. I was on the phone with them for a total of 1 hour and 14 minutes. I spoke with someone maybe 5 minutes of the entire call. They started a case number but cannot figure out why the information was changed or who changed it. This is worrisome to my privacy. I don't feel like any of the issue was resolved after wasting so much time on hold.

I have been trying to get in touch with ADP because at my last employer they failed to inform me of when I needed to submit my FSA claim by, and as a result, they refused my childcare claim. I think it's very dishonest that they know they can keep your money if you don't claim it and then as a result they don't tell you when the claims are due by. I was finally able to get someone on the phone in the spring who led me through a dispute claim and it has been 5 months and I have not heard back. Since I am no longer with the same employer so I can't even log into an account.

There is no ADP ATMs in Miami Oklahoma and me and my girlfriend go to different casinos down there and I've been using my ADP card to withdraw money. I agree to the $3 fee but I didn't agree to an extra $3. I've dated back since 2014 and they've taken out an extra $300 in $3 fees. That is total crap especially if there's no ATMs in the area.

My daughter called ADP for a month straight. She spoke 6 customer service Representatives within the span of one month. All staff sounded scripted. They told her to email a copy of her social security card to paycard.ops@adp.com including a subject line the full name and the last 4 digits of the card number. My daughter sent the information three different times on three different dates within the one month span. She followed up as complaint to her manager who sent the same information twice within a one-month span. As a parent I overheard my daughter on all conversations.

Frustration at not only the inability to access my accounts, but the complete lack of customer service on the part of ADP to assist in any way. Being told repeatedly over the phone that the problem is mine to solve and they won't help. Just awful.

I work for a company that has just moved from Small Group to Larger Group and we decided to transition to ADP based on the services that they have to offer for the growing company. The Sales Process was very smooth and the ADP Rep was great to work with. I felt confident that this would be a great change. Once we got to the implementation process with the ADP team it began to get very frustrating. We have an implementation team of about 6 ADP staff members including a lead and there are a lot of moving parts between them. We had to push back our start date because the implementation team was behind schedule. When one person fell behind it has affected the others and what they could complete.

It's difficult to use the software itself. It's very user unfriendly. Added to that customer support is unknown for ADP. My quarterly taxes report has not submitted by the ADP. Trying to call the helpline either the support is not available or it goes to voice recording service which doesn't standard English. It's so pathetic that I kept saying my state as North Carolina is possible all style but the software didn't know the state and hence it will hang up. Absolutely no idea whom to contact. Tried contacting the one who introduce us to this service. She replied back saying she will try to connect me to the right person. I am still waiting to get call from ADP. Regretting my decision to change from Intuit to ADP. Intuit was 1000% times way better than ADP with 24 x7 customer support which resolves your issue in one call.

First of all, having this card is such an inconvenience. So I had unauthorized charges on my card so as usual they deactivate the card and send another. That is fine. I've called on 3 separate occasions to have checks sent to me. (This is the 3rd time I've called for the same thing) and I never received my checks, meaning, I can’t access my money if I don't have checks. I can’t access my account online to transfer money to another account if I don't have my damn card! What the hell is wrong with this place. My bills can’t wait so I'm stuck with late fees up the butt because these people don't make things a bit easier to access MY DAMN MONEY! Keyword here is MY MONEY! They need to change this asap. When I get my card I'm just going to put my direct deposit somewhere else and never using this crappy account. It's BS.

I do payroll for multiple business and went with ADP after the rep assured me they would be able to save me time. I was unhappy with their services as I feel I was misled on the cost as well as the reports for all companies being all wrong and requested in June that we terminate everything. After that they charged me $700+ twice with promises from my rep that I would get a refund/credit back to my bank account and have gotten nothing. I've called an innumerable amount of times only to get nowhere with my reps. The termination only finally got done a few weeks ago when I called the customer service in tears from stress as I cannot afford to pay for things they aren't doing.

I have been fighting for months to get a mess straight with this company. Can't believe that they did not withhold required taxes and DID NOT INFORM ME THAT WE WERE MISSING PAYMENTS TO THE GOVERNMENT... Now we have a real mess on our hands. ADP says that we should have caught the problem. What were we paying them to do. Can't get in contact with anyone who has authority and get a constant runaround... Will sue when we finally get the mess straight because now they want to charge me to make the correct filings that they failed to make in the first place... Find another payroll company.

1.0 star rating 9/27/2017. This review is for ADP Camarillo Office. Do yourself a favor, read this review before going further (if you are a small business). It is the worst decision I have taken to my business. Sales rep lied to me (said workman's comp rate is 9% and in fact it was 17%). He came to my job site for me to sign and he know I have no time to read all paperwork. He did not mention for pay per pay fee every time I run a payroll (on top of payroll fee). Casing my license to be suspended because they failed to inform contractor state license board of the policy renewal. DID NOT inform me to file workman's comp special form on January 2017 so I have to pay close to $4500 for workman's fees. Left so many messages to the regional sales executive in Camarillo branch also did visit 3 times but he never call or contact me back. ADP only for big corporation not for small business.

ADP is always helpful when we have payroll questions or concerns. The 24 hour customer service team has always been able to help us anytime we call in, even when we need help running last minute payroll or special payrolls. Having ADP as part of our Company's resources was a great choice.

We are very happy with the service and accuracy provided by ADP and I would definitely recommend you to another person looking for payroll services. I did like when we had a dedicated person who would call and take my payroll information every two weeks, we formed a very good relationship. The new system gives me a new person each payroll but everyone has been friendly and willing to help.

ADP has been sending texts to my phone saying I owe them money. Have requested through their text response, telephone number included in their texts, etc. to stop their harassment. They apparently are a scam to gather personal information to steal identities. I have not and will not do business with them. Customer service is atrocious and seems to justify their behavior by saying they have company policies which prevent them from stopping harassing text messages.

Good customer service. Always there to answer your question and help with everything you need. All the service is smooth every time. Never had a problem. The website access is very relatable and you can manage everything on the go with the ADP mobile app. Thank you. Appreciate your business.

Processing payroll is quick and easy. All of my taxes are taken care of and the deposits are made right on time. Customer service even saved me money by switching me to a monthly payroll instead of bi-weekly. They put me in the best plan for what I do. Thanks.

I have been on hold with ADP for 1 hour and 30 minutes waiting to speak to a supervisor. I called Client support to ask several questions. After waiting on hold for about 15 minutes the person response to every question I asked that they need to research it. She told me that she can only see what I see online and it would have to be researched. Then why am I talking to her if she can't answer anything. I am calling support; they should be able to answer my questions some of my questions without research. Asked to speak with a supervisor.

We switched our payroll processing to ADP with our first live payroll in July. We have struggled with the implementation team and to date do not have a solution to our Compensatory Time policy. We have a standard policy that many agencies use and we've been told repeatedly that it is beyond the technological resources of ADP. The company we switched from was much smaller (and less expensive) and they accommodated our Comp Time policy with no issues. The solution that ADP finalized for our Comp Time is a manual override that requires six steps per person per pay period and is very time consuming.

I tried to get in touch with ADP for several reasons - when I called the telephone information desk they told me there was no listing for ADP in Bayside, I thought your office was in the bell plaza building. Secondly, I emailed several times because at 72 I do not need a 401k plan - especially that I am old enough to withdraw from my 401k plans.

Accurate and fast payroll processing. Payroll data easily accessible by myself and employees. Stores data on employees in 1 place and can access from home or office. Only problem is extra deductions for state unemployment taxes. It is nice to have payroll deposits and forms taken care of automatically.

Payroll Conversion - The first round went ok. The reports were a little difficult to get used to and the checks were not in envelopes. The data entry clerk was very responsive and the data entry went very quickly. I am sure we will iron out these problems in the next few weeks.

ADP has messed up every payroll they have processed for us. They process early or late. They withdraw double the payroll. They fraudulently withdraw money for services we have not authorized. Getting our money back is proving difficult. This causes us wasted time auditing their work and wasted money. The local managers and reps (Dennis ** and Brenden **) are next to useless. By their own admission their performance is terrible. They should be out of jobs by now.

I needed to find out how to input a new employee that has a work visa. I was informed of the information that was needed and where the form is for her to fill out. The rep helped me with this. I was able to download the information, but since our employee has a ss # it wasn't needed.

When calling client services for issues or problems, the staff is always professional and courteous. They take the time to help resolve the issue at hand and I never feel rushed off the phone. I receive follow up calls or emails to ensure that my problem was resolved.

Our HR specialist Kristie is a great help to our company. We really appreciate her knowledge and professionalism. Our Payroll specialist is not bad, although not as responsive and efficient as Kristie. The team leader Adrian is also a very good guy and very helpful. I will give him a five star too.

As a small business owner, I have been pleased with my ADP experience. The staff are always responsive when I have questions or concerns. If I'm traveling and have problems running payroll, there is always a courteous representative to assist me. ADP has been one of the best tools to add to my business.

The website is easy to use. For most questions, I get a quick and understandable response from ADP. However, there are a few instances where I get no response after months of repeatedly emailing ADP, and I still have no answer. Very frustrating. Also, some services to correct tax information with a state are very expensive.

I absolutely love all the things that ADP is doing. It has made my company's payroll experience so much better. I would highly recommend using their services for your payroll needs. I have never had an issue that I have had to contact them for any issues with their services.

Works very well. Easy to navigate. Features are easy to use and are conformable to your application. All processes are completed timely, transfers are seamless and reliable. Any issues have been addressed promptly and satisfactory. I would highly recommend ADP.

Nelson was the most patient, understanding person. He listened to my problem with my hand scanner and found the solution asap. Many thanks to him & ADP staff. I am not the most patient person to deal with and they calmed me down. Happy my company chose ADP again.

I think my only complaint with ADP run is the inability or ease of which to add notes or memos on printed checks for contractors. This seems simple enough that it should be able to be performed on a case by case basis rather than having to go through the contractor info screen.

Representative was very knowledgeable & friendly. She explained the changes coming but I told her that I STILL request paper. She said that she would note in our account to CONTINUE AS IS! NO CHANGES will be made to our account. She will keep me up to date. Thanks.

No problems with ADP. If we have any questions or problems, we just call them, and get a representative, to help us. If the person on the phone cannot help us, then they are able to direct us to the proper department.

The software we use is easy to set up for new employees and report payroll. The reports are useful. That app is also valuable as a quick tool for reference or finalize payroll. On the rare occasions I had to contact customer service, they were very helpful.

I have worked at my job now for about a year. Since being there have always received my DD late Wednesday night early Thursday morning. Woke up today... No DD. Talked to a few other coworkers... Same thing. We're in the process of switching to Paychex but this is the last check from ADP processing. Talked to HR twice today. She states ADP assures her they sent it. My day off and no money is really frustrating!!!

I have been waiting too long for my child support payments to deposit in my account, ever since ADP took over my ex's payroll, I don't know when I will receive my check. I have bills and ADP doesn't give a ** I see! You guys need to update your process, that ** sucks!

I received my paycheck and noticed it was also lower than expected. I checked with my manager and she noticed the same thing. So we had to look at our old pay stubs to find out that ADP took out double of the portion from social security and Medicare. We contacted the rep and she not only threatened me with the IRS, but told me that I owed them from a post tax that THEY MISSED and so I have to pay that back. I contacted the IRS and action line to give them my side and they green carded my petition which means it goes to the investigators desk. For a company this big, small mistakes like this don't happen. They are created to benefit them.

Very disappointed with ADP. Lots of unauthorized LARGE transactions taken out of my bank account putting the account negative without authorization. Lack of communication. Don't recommend this company at all. Payroll rate is high compared with other payroll companies.

I am a General Electric employee. ADP has repeatedly doubled the amount of my child support for no reason. It has happened four times now at least. If not for the good people at the local support office I would simply be out that money, well into the thousands of dollars. Highly irresponsible, and it KEEPS HAPPENING.

I called to get help and figure out why my card never came in the mail. They lied to me saying that they were going to send it. Never got it. I closed the account. 2 weeks before and my job sent the funds to the old account, I was told that my job had the money since the account was closed and they rejected the amount only to be lied to and find out that ADP in fact had the funds and was sending me a check to the wrong address. Now I am on hold fighting with them on an issue that was supposed to be handled by them. The lack of customer service is ridiculous and the lack of ownership that they displayed is disgusting. I didn't want to deal with this company after they lost the first two cards. Then to know that my check was in their hands I was beyond pissed. I do not recommend anyone to work with this company. They do not take care of the problems they themselves create.

This payroll company sucks!!! Royally!!! Customer Support poor, have been messing up and cancelling cards that they are not suppose to and I am unable to use my debit card. Keep promising to resend cards over a month and no card in mail, after providing address a millionth time. Dumb!!! I hate this company.

Horrible. Started for a new company, I registered the account just fine. The next day, I looked and found out that ADP has an email address in there that I used OVER 15 YEARS AGO at another company, and no sign of the proper personal email address anywhere in the account. Even though they did email me all the proper confirmations at the correct email. Also they have my physical mailing address completely wrong, it's some address I've never used in a state I've never lived. And I can't change a thing, I just get a forbidden symbol when rolling on anything that I SHOULD be able to easily update in the account! Both from home or work computers. No restrictions or anything that could possibly prevent this from my home computer. Yet it's just got me completely restricted from making any changes. Idiotic. DUH. The payroll people at my new job are trying to work it out and they're upset just like I am that something this lame could happen.

I hired ADP to be my payroll processor, meaning that they transfer money from my business' account to the employees' personal accounts so that they employees get paid. Sounds simple, right? Not according to ADP. Some of ADP's staff tells me that when you process payroll that the employees are paid the next day, other ADP staff members say that it takes two days for employees to be paid. Then, some of ADP's staff states that there is an "expedite fee" so that employees are paid the next day, other ADP employees say that they have never heard of that. Then, ADP staff says that if you run payroll on a Friday or the weekend that it is paid on the next business day, but other staff members "confirm" that it takes two full business days. What?!?! Isn't there any training internal to this company? Can they get their story straight?

I got married and needed to cancel benefits. Knowing my wedding date I tried to submit the life event early but it would not allow. I submitted the paperwork a few days before the end of the month only to find out my paperwork would not be processed until September. So I am stuck paying a full month of benefits I will not even use because my life event did not fall within their structured timeline. I cannot even receive a refund. Corrupt!

I own a company in the Denver area that has revenue over $10MM and we switched our payroll services in 2016 to ADP. In short, the sales team misrepresented the ADP fees. They misrepresented these fees by over 60%. My experience, as well as that of the other leaders in my company, is that ADP is unethical and has a business model that sells a service and hides the real fees of using their platform. And, the margin of misrepresentation is very large. Our position is ADP misrepresents their fees and lures you into using their services, which takes a great deal of resources to switch onto their platform. Once you are there, you are stuck with these higher fees. It is difficult to get off their platform because of the resources to switch away. We complained about our fees and actually hired legal counsel to resolve our complaint before taking legal action.

I have been working with ADP Aline Card dispute team since 7/27/2017 to dispute a transaction in the amount of $498. I have been getting the runaround from the dispute team since day 1 and I am very disappointed in the choices they have made to satisfy my issue in a timely manner. I was told by numerous of reps on several occasions that the issue would be handled in a timely manner, only to be told I had to fill out paperwork and send it back and wait possibly up to 60 days to get a decision.

Just contacted ADP with an existing case, the originally tech support of the case is offline, so they assigned me another tech support call **, Jacky (** in the remote support list). He is not polite and he does not seem to know the ADP program. he performed some check that not related to my problem and kept saying he can do nothing. It sound to me that he is not willing to help at all. I requested to speak to other tech available but he refused. Saying he can only transfer me to 2nd level support which will contact on Monday. As we have to proceed payroll on the weekend, I insisted to speak to another tech support or the manager on duty. After a long hold, he cut me off the phone and closed the remote session without saying a word. This is a horrible and one of my worst experience with tech support. If ADP HR or employee see this review, please contact me with your complaint department number. Thanks.

ADP cost our company time and extra expense after we attempted to save money for payroll and tax processing services. The ADP sales representative also misled us stating the first several months were free, which turned out to be untrue. We received notifications from both State and Federal tax officials that ADP used incorrect tax rates and failed to file other tax payments correctly. We had to have our CPA firm spend hours trying to correct this mess ADP created for our organization. We contacted ADP for assistance with their errors and had no success with resolution. We highly recommend other business entities to conduct search reviews on this organization to prevent costly and time consuming errors this organization created for our business. We wish we had.

Flex Spending Account - I was told my FSA funds would roll over from the previous year up to $500 and that the funds would be available 30 days after the year end. Our year ended on May 31 and my over $350 of funds from the last year are unavailable now because of "reconciliation" since July 26th. I was told not only that I cannot access my funds, they cannot give me a date on which they will be available. I need the funds for a dentist. I also want money available if I should get sick. I have been hung up on by a supervisor and never called back.

Adp is working with me on this issue and trying to quicken my ach deposits. They agreed it shouldn't be taking as long as it has been. I'm waiting to see how long I have to wait for next check before considering it resolved but I'm giving four stars because they were awesome at trying to help me. It's just sad it took me to report this to get the issue resolved. Their out of country customer skills are very lacking.

ADP is by far one of the companies with the worst possible customer service. The payroll platform is somewhat ok, but you need to understand it on your own, as their customer service is truly incapable of providing any assistance. With any issues, you will be redirected to different representatives for answers and most likely find yourself on a dead end with the issue never resolved. I would seriously recommend this company providing their staff with much needed training, not only to try to understand their own platform, but also to handle communication with clients in a respectful manner as they become easily frustrated with their own lack of understanding of the platform and end up directing the frustration to the client requesting assistance. Completely unprofessional and highly inefficient company.

Approximately 2 weeks ago I received a letter from ADP advising that they were garnishing taxes from my account, for the 2nd Qtr. of 2016. 2nd Qtr of 2016 I had services with another payroll company...taxes were already paid. ADP failed to contact me in reference to the tax filings, If someone would have reached out to me previously I would have provided proof that it was paid. I have since learned ADP took it upon themselves to amend my taxes that were already amended & paid by the previous payroll company.

My computer got fried and I received a new computer and did not remember my password. I just called customer service and I was back online in a jiff! They were very helpful, the service was fast and efficient. Not the personal service I have been used to over the last twenty years, but still great.

I really don't remember what I called you for, but no matter what my problem is, someone there is always very helpful. Everyone is very pleasant and helpful. I know I'll be calling near the end of August because there will be some staff changes starting the first of September and I know that I'll be taken care of as usual. Thanks for all your great service.

We use ADP RUN for our payroll and are very happy with the ease of use, convenience and accuracy. I like being able to run the payroll remotely when I am out of town or even out of the country and the ease of changing employees bank details, pay rates or deductions is great.

A close family member of mine lost her ADP pay card. She's spent multiple hrs on the phone almost everyday trying to get a new card...none of the rude customer service reps would help her in any way. She doesn't know the card number or the password to her acct, she did provide ALL other personal info and still nothing! They told her that she had to provide pay stubs, which she cannot because she doesn't have the number or password, then they said to provide the last few deposits. How is she supposed to do that when she can't get into the system. Each person is given their own acct because due to budget cuts there is no longer a payroll dept and managers/district managers cannot get into unless they also have the password! Completely ridiculous to have to go thru this with customer support bring no help at all!!

I called the ADP customer service line twice. Both times I had to repeatedly tell the rep that I do not have an ADP card and they kept on insisting that I do but they just can't find it. All I wanted was to receive a paper check instead of direct deposit due to a breach in my bank but they refused to listen to the problem or even try to help. Maybe hiring some employees that have basic customer service skills would help this company but as of right now this company sucks!

Please be advised before getting this Card. They will cancel your card without prior notification. They hold your reloads at times up to five days. Customer service is a nightmare, they repeat the same thing to you over and over like they are reading from a script. I reloaded my card on the 14th. On the 15th they told me it was pending wait until the 16th. The 16th came. They said it was cancelled and wait until the 18th. It was being investigated but it will be on my card. Today is the 18th. Now they are telling me to wait 3 to 5 more business days. They give no explanation on why the money is being held and no solutions to how it's being resolved. I've had my card a year and this is a recurring problem.

Had submitted exemptions since June 14. ADP India said they would escalate and had me fax my papers to a faster route takes only 24-48 hours to process and be reviewed. Everyday I called to check the status and they said everything’s good and that my next paycheck will not be garnished I have 4 exemptions. Come June 27 I called because I received an email I'm being garnish again for the 3rd time. ADP reason it did not get process because of a glitch in their system. Come my 4th check July 14 showing being garnish again.

We have had the most frustrating experience with ADP. Just beware and don't believe everything they promise you! I wish we would have looked around a little and realized you can find companies that do the exact same thing for a fraction of the cost! We were told that our payroll fee would be 38.00 a month when in reality we have been paying over 120 a month! We did our workers comp insurance through them and requested to just pay the premium up front, but they said it was easier to pay during payroll. They neglected to tell us that there was a 15.00 processing fee per payment, so we were paying 400 dollars in fees a year on a 300 dollar policy!

I am a teacher, which means that I barely make 40,000 a year after spending a lot more than that getting a degree that would ensure I affect the lives of hundreds of children throughout my career. It's not an easy job, but I love doing it, because it's worth it. I can't afford too much, so when I received a letter from ADP telling me that I had 2500 dollars in a flexible spending account that I needed to use within two months or lose it, I decided to undergo LASIK eye surgery. I figured at 2,000 an eye, I could finance the remaining $1500.

All processes worked smoothly until notice from IRS that report for 2nd quarter of start up year (2016) was not filed. All information was provided to ADP at the beginning of that quarter. Also affected the annual filing. Still waiting to hear if problem is being resolved. Overall rating would be much higher if not for this issue.

Overall the ADP payroll services are good but needs to improve a lot on user-friendliness, reports and support services like statement self-service. There is lot of difficulties in registering employees for Statement self-service. Also there are not good reports available for users.

I am trying to find a way to print an ROE for an ex-employee. I've asked my rep for this. His answers are short and aren't really helpful. I've asked 2 follow up questions and I still can't find what I'm looking for. What I want is a step-by-step process on how to print an ROE. I've changed selection to "ROE direct filing" per the little instructions I was given. I still don't see the ROE report for the employee. I don't find the answers I was given helpful if you are not an expert with ADP's website.

In the past few weeks we have been repeatedly hounded for more information from doctor. I've received Leave of Absence packets at least 3 time a week and my doctor's office receiving multiple faxed of the same form. UNUM approved my benefits with the same information and told them the same as I did ADP. ADP feels faxing and mailing LOA packets to harassment which further complicate the recovery of the employee.

We switched to ADP since the beginning of the year and the service has been great. Your website is easy to use and navigates. I don't have to call my Rep about any questions because the websites is built to help you.

Very disappointed with the customer service when canceling service that I decided not to need. The rep lied to me and then gave me attitude when I confronted her. Actually, I was given bad information 2 times. Decided to cancel entire service.

Worst company decision I have ever made! Company made many errors in filing of my taxes, that cost extra money. Company continued to debit and charge my account for three months after I had formally discontinued services. It took me almost a year to get my money back! Rates charged were much more than hiring a local CPA firm to do same work, but with accurate filing! You couldn't pay me to use them again!

I have found all the customer service reps to be very professional and efficient. They have answered all my questions and concerns or referred me to someone that could. The one issue I have is with the lack of real training for use of the online service; especially the use of the background check opportunity. I loved to use the full potential of services.

Whenever we have an issue and call ADP everyone is very helpful to resolve the problem and usually it is solved by the time the phone call is finished. Everyone seems extremely knowledgeable. This is really helpful when you have a busy schedule and have over 1500 employees.

I have used ADP for about 2 years now. I love them. They make payroll so easy. I used to do it on my own & it was a constant source of stress. Whenever I get stuck I call a representative & they always answer the phone & help with any challenges in a positive & professional manner.

An ADP small business payroll salesperson came into our business on a cold call. They provided a quote lower than what we currently paying so we signed up. It was a disaster from the beginning. I told ADP I had to give a 30 day notice to our old payroll provider and the ADP rep "AC" told me it was only a formality and common in their business and if I did not run a payroll they would not charge me so we ran the first payroll right away. Our old provider did not charge us as she had stated.

In the past few weeks we have been repeatedly hounded for more information from doctor visits stretching back over the past year. These 13 visits seem normal such as birth of a child, follow up visits at the pediatricians, dentist visits for cleaning and cavities, eye doctor visits where glasses and contacts were ordered. It makes no sense that ADP is not getting the information from the insurance company United Healthcare. These follow up requests require additional time and work for us to call around and for the busy offices to send information that was already sent to the insurance company. We would be better off using a health savings plan.

I canceled the commuter spending account online and these people say they don't have a record of me logging into the system for weeks. I was logged into the system while we were on the phone. I have called these people twice about canceling and receiving a refund, they refuse to give any type of a refund and trying to consume my money. I have talked to a manager twice and he appears to be more concerned about not admitting fault and maintaining a firm no, than trying to resolve the issue. He stated he would call me back within 48 hours, and two days later no response. I wish I had never participated in this parking account. They are a terrible company that doesn't care about the people using their product.

I use ADP flexible spending through my work. Have used WageWorks in past. ADP has never tried to validate any of my medical expenses. When asked two phone operators who were very courteous regarding what attempts they made to validate purchases they changed the subject and finally one said, "Well that's another dept." The problem with validating an expense is that medical offices now use offsite business office so to get itemized receipts you have to jump through hoops come back in a week etc. This is first ADP's responsibility and if they cannot get a receipt then the consumer should provide a receipt but they have made no attempts to validate any of my medical claims. Even as you wait on the phone for customer service their recorded msg says, "While we make every attempt to validate receipts." They do not.

ADP is the most incompetent and poorly managed flexible spending account processor that I have ever encountered. I operate a business with over 100 employees and have used several third party vendors to manage flexible spending. NEVER have I had an issue with any, except ADP. ADP does not respond within a reasonable time for customer issues.

HORRIBLE - with the flexible spending card you have to submit receipts and explanation of benefits for every transaction. I have to spend WAY TOO MUCH time keeping up with this nonsense. If I use the card at the doctor's office, ADP needs proof that it was for a medical reason. Do they think I am buying clothes at the doctor's office? I have started asking myself if it is really worth being able to use pre-tax dollars versus the time wasted providing them with the information that they need. Think about it!

I get paid bi-weekly, and every time I have to reset my password multiple time. I get messages say the system is down, the url is incorrect. This is a joke. And as of 3:30 pm today I am still unable to log in. As a manager I have worked with other payroll companies that are so much better than this company.

Brief and to the point, server is down more than up. People cannot log in half the time, and making thing very difficult. And no control over getting the issues resolved. They tell you they are working on it, which they maybe but been a month now and still. Definitely think twice before switching to cloud based ADP log in.

I tried to fill out an application and it kept stating that a required field had to be checked. No matter how many times I checked it I kept getting a required field message. The worst part of it all is there is no one to inquire about this. I also have their phone app for work and what a POS! Bloated, slow, locks up all the time.