ADP Payroll Services Reviews

Great customer service, very user friendly software, delivery of checks always on time. Time and attendance works very well and all employees love it. Reporting and tax information is always there if you need it.

The reason we have ADP is not to worry about our payroll. With ADP everything is seamless and online. Most importantly, great customer service. Whenever we have an issue, they are professional and most importantly resolve our issue expediently.

Very easy to calculate, change, add or delete employees. If I have questions that need answered, the staff is friendly and helpful. Only thing I wish that could be changed is the payroll charge for when payroll is not needed for a particular month. Thanks.

I always get great support and helpful answer to my questions. I need to spend my time on other parts of my business and having ADP allows me to do just that. Happy we switched! Thanks ADP for making my life easier!

We get late tax filing notices from the state routinely. ADP says don’t worry. Then we get penalties. ADP says don’t worry. But this keeps happening. Plus our charges for payroll up 15%??? Not a great service.

Great company, experience with enrollment agent a few years back was great, every time I call I rarely have problems reaching the appropriate person although they are so big, experience with insurance carrier they attached to payroll is excellent as well.

Overall I rate ADP excellent. They are very good at answering all my questions and assisting me timely and professionally. I really appreciate the emails I receive regarding new services available and suggestions for my growing practice. I would highly recommend ADP for your professional needs.

Very user friendly application and it meets all my requirements to run my payroll. Easy navigation through the application and has lots of features even though we don’t use all of them but it meets all my requirements and expectations. Regards.

ADP handles our payroll, workers compensation and 401(k). Having all 3 with one company makes my life as an administrator so much easier! Every time I have called their customer service has always been on point. They answer my questions or have found someone who can help resolve my issue.

I have been very satisfied with the payroll services. I have had difficulties reaching the health insurance person earlier though my last attempt proved much better. I was able to speak with the concerned person who took prompt action and took care of my needs. I am hoping that I will continue to receive the same level of prompt service in the future as well.

Anytime I have had an issue with something with ADP it is fixed immediately. They are a great company to use for our small business payroll and they are very accommodating. Website is very easy to navigate and we are always up-to-date with all of our federal and state posters that need to be hung in our office.

ADP is always extremely helpful whenever call for any payroll issues. I have used ADP for 5 years for our company payroll without incident. Customer service representatives are competent, reliable, and friendly.

ADP makes it very easy to complete the bi-weekly payroll for our company. The ADP RUN webpage is very helpful and has a lot of great resources and reports. It's easy to find past information regarding employees previous pay periods, etc. ADP makes getting payroll done a breeze.

They are the most incompetent careless company. I spent hours on the phone with the reps who don't seem to care about resolving the issues and I am still trying to clean up the mess created by their mistakes. I have to talk to different reps every single time I call and they don't have a follow-up. Got fined by the state because of their lack of care and delay. They also try to push products/services on you and waste time talking about it. Does ADP require their employees to be incompetent and careless? It's clearly evident that ADP does NOT care about customer care. I'm sick and tired of trying to resolve issues because of ADP's mistakes. If I could, I would give them ZERO star rating.

I became an ADP customer about 2 months ago when Wells Fargo sold their payroll division to ADP. Since onboarding with ADP, the process has been painful. There seems to be endless disconnects with the various people I am working within the company. I needed a customer CSV file to import my 401K withholding and employer contributions to my 401K company. This took over 1 month to get. I also requested a fairly basic custom report which shows each employee's PTO balances which are sent to each manager within my company.

We made the switch back to ADP after Wells Fargo discontinued their payroll services. We were assured it would be a smooth transition. We have had one problem after another with our first 3 payroll periods with ADP. I have called and emailed, repeatedly, both reps who helped set us up; they have yet to respond to my requested. My last phone message was a desperate plea for help. Yesterday, I received a phone call "wanting to get your business back". When I responded that we were currently an unsatisfied customer, I was told "thank you. I'll update the record".

Technical support for payroll has been insanely frustrating as the technical support staff doesn't escalate the case/ticket when they recognize that they don't have the skills to fix the problem. Instead they waste your time going on a wild goose-chase. I would not recommend this software to anyone unless they are an extremely small business not needing anything other than the basics. Trying to get ADP to accommodate our business with 403(b) company match successfully has been an absolute nightmare.

The situation has been resolved and I am happy to say ADP has regained my confidence! JC was very professional and addressed all my concerns. Thanks again.

This company is a joke. They sell you this great product and then there is a bait and switch when you actually purchase the product. Brittany and her boss Heather have terrible response times, and blatantly disregard concerns of business owners. The company is so poorly run that we had to switch to a different payroll provider. Without any notice they also cancelled all of our ZipRecruiter accounts leaving all of my resumes lost. Any business owner knows how devastating this can be when you are actively trying to grow your business. I have now been on hold for 2 hours and essentially have been told tough luck. DO NOT WASTE OUR HARD EARNED MONEY AND TIME ON THIS JOKE OF A COMPANY!!!

The online payroll processing is a quick and smooth process. I've used other payroll processing companies and I've enjoyed using ADP. You will always be my first choice. I'm looking forward to adding online timesheets next!

We are a small business and we hired ADP to do our payroll for 2 employees. When they sent us our W2 forms for the tax year of 2018 they had one of the employee's social security number wrong. I called and made them aware of this error and I double checked the W4 forms we submitted to them when we first hired them. All numbers were correct. Having the wrong social security number on a W2 tax form is a serious mistake. They reissued the W2 with the correct Social Security number and then they charged us for correcting their own mistake and debited our account without our permission to do so.

Any time that I called, phone is pick up very quick, I mean, very quick. Two or three minutes, that is fast If we take in account the size of the company. Wouldn’t be nice if AT&T or Mortagage companies provide this time of services? I will be very happy. Thank you guys for all hard work.

1). After the sales rep exited two years ago I got dropped like a hot potato. 2). I brought to the attention of Genesis ** an issue of an error in reporting. She said she was forwarding the issue to the Tax Department. I did not hear anything for quite a while, so I followed up. She no longer works for you and did not pass my need to some else in your organization to whom I could communicate with.

Overall quite reliable. Sometimes delays in withholdings declarations resulting in penalties and interests, resulting in long resolution turnover. Good and courteous customer service. Globally satisfactory services.

It's friendly & clearly for small business payroll process, especially for HR standard policy like sick leave, PTO, vacation information are very well support. Also direct deposit for funds release are perfect. only one thing will recommend, more training assistance for new user regarding manual check issue...

We have been extremely pleased with the ADP service and the Human Resource services. My biggest complaint is continuing to get sales calls after we've already subscribed to the service - and continue to receive these sales calls; then try to discuss the product with the salesperson and they are nonresponsive.

We've been with ADP for almost 5 years. However we decided to try another payroll company for a cheaper price but the service was not good at all, therefore we came back to ADP and will be a customer FOREVER!!! Their service cannot be beat at all.

ADP has been a good company to use for our payroll and tax services. We ran into some roadblocks with the yearly tax documents but otherwise we've had a pretty good experience. Their online employee access definitely makes things easier for our team.

We started using ADP about a year and a half ago. They made our transition very easy and stress free! I also love that I can use their app for our payroll if I’m not at home! They are a great company!

When making phone calls, sometimes it holds so long. Also, the customer representatives sometimes not enough knowledge to answer the questions properly. Had a hard time to change the information requested. Too many departments.

Very user friendly. Anyone could use this service. I love how they calculate everything for me. It reduces a lot of stress as a small business owner. However, when you need answers to a question it’s a transfer game and you’ll be lucky to get the right answer. I had one personal representative for a moment. Since then I have never had anyone else call to check on us. Or have a direct phone number I can make contact with. It’s always a customer service thing.

ADP has been our company's payroll company for years. I cancelled my health ins since May to be terminated on June first. After cancellation of the policy they continued not only to take out the amount they were used to take out but they doubled it. I have called several times regarding a refund and have had no success. It is now July 19th and I still have not received my refund.

This is the absolute worst ** company ever. I was forced into their card for workers pay. Anyways - It didn't let me create a username, so I didn't remember it. I have gone on both their website and app to the "forgot username" page, entered in my card number, social, name, etc. All for it to say "user not found". Needless to say, worst ** experience of my ** life. Would love to get my username back or just terminate the stupid card and switch my payroll over to my already existing Bank of America account (NO COMPLAINTS AND BOA).

It is a really good system, as a micro business employee, it is really convenient to get the monthly salary, and the agent who works for ADP is well trained and get feedback very soon. it is great experience to work with ADP.

We have worked with ADP Payroll and almost all its other services for 6 years. We have had fairly good service. The tax department has screwed up three times in filing during this time, but they fixed things in time. I think ADP is having issues now and we are going to have to move on. We had an error on our part, and ADP did not notify us of the problem - just froze our payroll. We jumped through every hoop they required, but they would not unfreeze our payroll for an additional two days. Managers were unavailable to talk with me, clerks were rude and dismissive and we could get zero help.

My husband's company switched to ADP May 1,2019. The first check of that month, they took out the right amount of child support, but has somehow lost the payment! The child support office, has never received it! The money was taken from my husband's paycheck, did not go to where it was supposed to. It's on ADP, but he is the one who has to deal with the repercussions of it! ADP says have child support office call them. Child support never calls anyone! It's a runaround, very unprofessional! Think it they have 7.9% of people that pay child support and they take 1 paycheck from each of them. They lining their pockets!! Gonna have to call an Attorney... sad. Only gave 1 star cuz I had to, they deserve a -5.

Someone easily stole money from my card while the card itself was in a safe place. No I never shared my info with another human being. I stay in Texas and the withdraw was in California. The proof is there. Where is my money back? Or did ADP corporate have a play in this as well? Not sure how my information can easily be copied. My rent is due in 2 days. My estimated time of getting any kind of information around 80 to 90 days. Do not use this company!!!! *** Will not compensate a dime even if you have been a long term customer. If any can help to get some any type of information.

I am very satisfied. ADP is quick to respond when there is a question. Helpful friendly staff. All issues resolved with minimal effort. Very supportive and informative when there at HR issues as well. I have had a wonderful experience.

I have never had a negative experience when it comes to ADP. Any time I have an issue or a question, I call the customer service line and it is always a good experience. The wait time is never very long, and if you are put on hold, they get back to you fairly quickly. They are also very helpful and always have an answer, and they send a follow up email to make sure that everything was taken care of. Overall ADP it a wonderful payroll service!

Over the last year, I have had nothing but positive experiences when speaking with ADP support staff. I have been helped with questions I have in a timely fashion. Staff members have been knowledgeable and courteous.

ADP is always easy to get ahold of and also very professional and friendly when I need to ask any questions. My company ordered time clocks and then decided we did not wish to use them. ADP was understanding and helpful in returning the timeclocks.

Our interactions with our ADP representative has been informative and is always responsive within only a couple hours. This allows us to be informed of any changes there may be or need be. We are very pleased with our experiences so far.

I called ADP to try to figure out why my benefits were blocked off and a woman named Priya picked up and she was extremely rude. I understand English isn't her first language but when she couldn't understand what I was saying and I tried explaining it to her she kept interrupting me and then told me to calm down. I'm the customer - don't tell me to calm down. Collect yourself. Her only job is good customer service and she failed miserably at it. Kept putting me on hold every 1-2 minutes and when I asked for a supervisor because she clearly didn't know what she was doing and had to go look something up every 1-2 minutes she wouldn't put the supervisor on. Such terrible experience. I will be giving my company this feedback as well because they pay plenty of money to take our business to them.

I switched to ADP for payroll a little over a year ago and am very pleased with how simple the program is to use. I love that I don't have to calculate taxes and government deductions, and that I don't have to worry about mistakes as ADP takes full responsibility for corrections. It has made our small business much more professional.

Since coming over to ADP from another payroll company, I've had a great experience. I can now process payroll in about 5 minutes, a quarter of what it used to take. All for less money per month, too. Very pleased.

ADP is quick to resolve any issues. I value their professionalism. Whenever I have a problem it is relatively easy and quick to get someone on the phone or in an online chat to resolve whatever issue comes up.

ADP Run is easy to use and when there has been a correction needed to a paycheck ADP Client Services was very helpful and made the problem easy to resolve. A+. We are working on getting general ledger.

Pleased with ADP system and service. One request... allow client to prepare payroll in advance and request a specific check date. Payroll admin will be on vacation and we need to prepare payroll in advance.

ADP is a wonderful source for payroll that is simple and takes less responsibility from you. If you have a question, you can call and they will answer every question. Extremely helpful. Great Choice for your needs.

Everyone is always very friendly and helpful. They seem to go out of their way to ensure everything is correct and that you have all the information needed. I would recommend them to anyone. You will not be disappointed.

I know I can go online and submit my payroll and it gets paid on time. It makes it easier for me. Also I like that I don’t have to do quarterly taxes. They do them and I never have to worry about the deadlines.

ADP has always been attentive to our needs. Their timely responses are very much appreciated! They are a vital partner to our organization. Although we don't take advantage of all the services they provide, it's comforting to know that those services are available should the need arise.

I have used ADP for payroll and a 401k with my company since I opened (over 1 year). I was amazed at how easy it is and how helpful they are when you have questions. It is well worth the expense to have someone manage this part of my business.

Great service and easy interface. The app is super easy to use when in a crunch to get payroll done. Reps are very knowledgeable and friendly. Anytime questions are needed the representative always has an answer.

Payroll is a tough part of running a company- Many different aspects to it and choosing ADP has helped my business well by making the website easy to use and work with to complete my payroll needs. Calling customer service may experience long wait times during certain times of the month, but they also call back within the suggested time which is fine with me. They care about their customers and actually follow up with suggestions/criticism from clients. I am happy with the service and will continue to use them.

As an owner of a small business, I use ADP for my payroll and compliance needs. They also provide me a solution for insurance. I love their portal, as it makes it easy to onboard new employees. There is robust reporting capabilities, and every question I have is answered quickly. My local support team reaches out proactively with products and services they feel would enhance my business.

Payroll is simple, easy and so fast. I used to pay a firm to do the payroll-related calculations, received them an hour later---the comprehensive payroll reports now take one second to receive from ADP.

Simple and user friendly to process payroll for our employees. Customer service is always helpful and courteous when needed. Pricing for payroll is fair and many other benefits are included in the payroll package.

We recently switched to ADP for 2 of our stores. They have done a great job helping set us up and answer all of our questions. We are working having our other 2 stores in Colorado switched as well. We are still earlier in our time with ADP and will continue to monitor how the customer service and system function hold up over time.

I have had a great experience with ADP: ease of use, service, performance—all of it was top notch. If I had to voice one criticism, it would be the service charge assessed to the account even if payroll is not issued. Maybe an exception for single employee businesses or something????

Fast, efficient resources. Fast and ease of your payroll needs. No more headaches. No more wasted time. They do all the work for you. 24 hours help with all your questions, obstacles or problems you may come across.

Happy with ADP until I need to contact them for anything. I can count on being on the phone 20 minutes to 30 minutes every time I need to talk with someone. My account managers usually cannot help with my issues and refer me to call the main office. I don't believe this is them being lazy but restrictions on what they can do and not do. Recently I had a tax problem with the state and I want to say Sabin ** went way above the call of duty to help me. It was a pleasure working with her. Sabin stuck with it till we had a solution.

We love your services! The support is good too. It's a tad pricey, but other than that we are very satisfied. The setup process was thorough and custom tailored to what we needed which was extremely important to us and very appreciated.

I love how easy ADP is. I’ve been a using ADP for just over a year and I love it! Never had any problems with it and the customer services is great. They have always helped in a timely manner anytime I needed it.

I was having issues with my previous payroll company and ADP made the transition very smooth. The local representative was amazing. They are extremely helpful with everything! Website for payroll is extremely easy to use and makes the process so much easier for me. There is definitely a reason why they are the most used payroll company out there!

ADP is always very helpful with answering my questions and fixing any errors. The setup is very user-friendly and easy to figure out where the functions I need are. Each time I go through setup for new clinics, the process is smooth. I always get ADP employees checking up on me to make sure I have everything I need.

They make my business to run more smoothly. Thank you for all the quick service and respond to all my question. Your company is very good taking care of all my question and helping with my paycheck. Thank you.

ADP has friendly staff to help with any questions or concerns about payroll. I have also received great customer service with workers comp policy questions. I have yet to be disappointed by ADP staff. They are always helpful, they make sure they are understanding your question or concern and they are never in a hurry to get you off the phone. Great service.

Takes the headache out of payroll for a reasonable cost. Love the online features. Makes it easy for the accountant to get the information they need. The sales rep has been helpful and responsive through the process.

We've had a great experience with ADP. Checks are delivered lightning fast! Any issues we have had to contact them for have been resolved quickly and efficiently. We are very satisfied with the service and product we receive.

ADP has been efficient and does a very good job with my payroll each month. Everything is clear and very easy to understand. If I need help with anything or have questions customer service is usually available fairly quickly except last month when your systems were down but stuff happens. Overall it's been a good experience.

ADP has great customer service. Always extremely responsive and quick to answer any questions or resolve any issues that I may be having. They also offer an array of services to fit anyone's needs. I would absolutely recommend them.

So the company that I work for issues these cards to us and they load our per diem on them, so therefore they’re pretty important for us when we work out of town. Today I had a fraudulent charge on my card of $180 in a town that’s 4 hours away from where I am and when I called to try to get it taken care of, they told me to call the merchant or wait 10 days for the charge to fully go through. This is pure laziness on their part.

I got an ADP card through work because forgot my routing number for my bank. I live off week to week paychecks but today I have to walk 5 miles to borrow money for gas to make it to work because ADP didn't put my money on the card even though the employer sent it. What a joke. I'm immediately switching to my bank. At least then I know I can depend on my money to be there. Bet they wouldn't act like that was ok if you owed them money.

First I would like to thank you for your service. We been with you guys for many and many years and this is the first time I have a very bad experience with ADP over the phone. We was talking to Mriutech ** (**). We always process payroll over the website and we had to process the payroll over the phone for a few weeks. It took me over an hour to submit the payroll and they left me for 25 min on hold. They said that you are not authorize to submit the payroll and I did submit it for the past 4 weeks. How I am not authorize anymore? Please we don't wanna have these kind of problem anymore and we are not gonna submit payroll over the phone anymore.

Please save yourself time and money and don't sign up for ADP resource. Way overpriced and they give you a college kid with zero real world business experience that is supposed to help you with HR. The representative will just google your question because he does not know the answer himself. They exaggerate how they will be there for your business and will assist with all your HR needs. The ADP rep. responded late to most of my questions.

My man's company pays through ADP, his card was lost 34 days ago. He was sent a check in a welcome packet that could be verified. After calling to verify the check & going to the correct bank, he left without his money. They told him a replacement card would come in 7-10 days. It has not arrived. There are supposedly ATMs where he can access his money with his phone. They won’t allow him to do that either because that isn’t his bank. It has been 8 work weeks, (4 checks) since we’ve had any money & we have two children to feed & rent coming up & no one will do anything about it. They just give us the runaround. DO NOT GO THROUGH THIS COMPANY!

We recently upgraded our payroll service with ADP and have been suffering ever since. The upgraded product is much more expensive and we have had a terrible customer service experience. Unfortunately multiple contacts within ADP remain either unresponsive or extremely difficult to get any support from. At this point, we are begging ADP for support and still getting nowhere.

We are a small business and have been using ADP payroll for the last 4 years. We have a full-service plan with them. Their customer service is prompt and helps out things in a nice manner. Initially, when we started with them 4 years ago, they were handling correctly (both payroll and filing the taxes to State and Federal). But, for the last 2 years, we are having a lot of problems and jeopardizing our business as good standing. Almost every month since 1-year receiving letters from different states or Federal for not properly filing the taxes almost every month. Their tax team is horrible. Our local ADP rep changed, the new rep is good, but, they have no control over what the ADP tax team does or does not do. We are monthly payroll, pretty easy process, they deduct the money every (employer and employee taxes) every month, but, they are not properly filing the taxes to the States and Federal agencies.

Really good about doing last-minute payroll for my very small company. Always comes through. Very good response this year when I had misfiled one of my year-end reports. My only substantial beef was a few years ago when someone I contacted in the insurance area regarding an error in computation of my Pay-by-Pay payment for Worker's Comp premium. The rep was uncooperative and unpleasant, and not at all forthcoming with information. The type of error I called about appears to have disappeared from the system, and the specific employee, I hope, is working somewhere else now.

I submitted a review, but chose the wrong category (?). I meant to choose the "happy". ADP support has always been available and assisted with issues or concerns we have had. I don't have any more to say.

They are thieves!!! I literally paid this company to steal from me!!!

In late April I got a letter asking what to do about my retirement. The very next day I filled out and mailed the letter back explaining what to do with it and in the letter it stated that I had until June 6th. The 6th came and went, I tried several times to call to find out if there was some kind of problem and kept getting hung up on. I went to the website and logged on and re submitted with success. On the 17th of June I called and finally talked to a human. They went through the process and told me that they would pay the remaining part of my loan and the remaining amount would be sent to me in 7-10 days.

Reps are always pleasant and the process of the system is accurate; whenever I need to call ADP my representative Connor ** is very helpful, and understanding, helps address the issues promptly and offers resolution to whatever problem I may have and always checks in with me on a weekly basis; very supportive for our company's needs. I am totally grateful for that. :)

We are a very small company; therefore I call in my payroll. I am satisfied with the courteous and accurate way your representatives respond to the data given them. I also like the ease in getting my reports.

For the first two years with ADP I had what I considered extremely high Workers Comp payments given I have one employee. It was $2,100 for a part-time employee making $18,000 a year. This year Nicholas ** of ADP listened to my complaint, researched and came up with a $718 a year policy. I am thrilled to finally be paying a fair rate. I am also grateful for Nicholas' help. He was very professional and empathetic in all our conversations and emails. I know compared to most ADP clients I am a very tiny fish, but I felt he was giving me excellent service and consideration of the sort a major company would expect. I would and will recommend ADP to any who ask. Thank you.

I have been using ADP Payroll Service for more than a dozen years, I have been very pleased with the ease of the service and the customer support I have received over the years. Thank You for assisting me with my payroll needs!

It has been a pleasure using ADP because it has been easy to use and if I have issues, I call and they resolve the issues quickly without any concerns. The customer service has been nice and I recommend ADP.

Being a former enrolled agent to appreciate how the payroll routine can waste time and resources. Being a corp need to delegate so not distracted. Now when ready can do a payroll in less than 5 minutes. Appreciate the additional Simple IRA option. Hopefully ADP will be able to "bundle" payroll and simple IRA so less cost. The one man business discount as a workaround to bundling "unrelated" services makes it doable.

Retired, closed account, very pleasant experience, no problems. Explained clearly that I must keep the checking acct open for my w2 forms in January. I was happy. The woman was very understanding and did not try to get me to keep the account open, thank you.

The product is good, very simple to use. Customer service is good as well. I just have one complaint when starting up with them from a previous company, they messed up our tax situation and it created a big mess. But they were helpful in finding a solution and getting to the bottom of it.

Chat is usually quick and accurate. They respond to a request for contact fast and usually help solve my questions or concerns. I can easily follow their instructions and get results. Thanks Chat group!

Being that we are still a relatively new business, over the last three years, HyQuest has encountered a myriad of questions, problems, and concerns, like learning how to set up payroll taxes in multiple states, or how to remove a dependent from an employee's health benefits. However, no matter whether the question was great or small, the Client Services Representatives have always been consistent in delivering top-notched Client Care! We greatly appreciate their professionalism in being patient, timely, detailed, and friendly with us!! These courtesies are also extended in other Client related areas, such as Enrollments, HR411, and more. High regards and many thanks to all of ADP Teams!!

Your online payroll product is very user friendly and your support groups are very knowledgeable. We also have your workman's comp. It is great that the pay to pay feature is there. We may review and add features in the future.

Since I started doing payroll with ADP it is quick and easy. I receive messages that my payroll has been accepted, submitted and on the way. With an estimated time that I should receive it. The other tools I've used, make getting things done efficiently ie: making an employee handbook helped me out tremendously!

I worked for a company in 2017 who used ADP to pay employees. I no longer work there but ADP said that my new employer can easily use my Info to direct deposit. Last week my funds were not available, I was told that the account number I had was not right. Mind you it was the same lady that gave me the wrong account number who told me my current employer could direct deposit my checks into my ADP account even though they do not use the system. So after numerous calls and being hung up on I was given the correct account number. I could not wait another 5 days for the check I was supposed to get that day because I have 3 kids, and didn’t have a speck of food in my home. I was counting on the check to feed my family and buy diapers, so luckily my boss just gave me the cash then and there.

I can't understand why the ADP Aline card switched. This is a disaster. Never had problems. My entire paycheck was not deposited. Customer service lie after lie. My employer gets on the phone with tracking confirmation and acct and routing number to track the paycheck deposited and no one knows what happened. How can a paycheck get misplaced?

I have found a solution to each and every one of my payroll problems. Tax filing, payroll, 401K, reporting is all done so easily with ADP. And their support is second to none. I get my problems solved every time.

ADP has been very helpful with all our needs regarding payroll and taxes. Very quick and efficient. Also very kind on the phone. The only thing I don't like is being on hold for too long or waiting for the callback. Other than that, they are great.

Am thankful for the service that has been given to my business over the year been new in business. It’s been a great help doing my payroll and when I miss items it’s been helpful with getting documents in order for the state.

Since ADP has taken overall payroll, I have had no significant issues and ADP has been helpful and responsive. I really can't think of anything worth complaining about. Just keep doing what you are doing.

ADP has been great to work with. Their customer support is wonderful with helpful staff that stays with you until your issue is resolved. I can't imagine why people would try and process payroll themselves when ADP does all the work for you!

We switched from doing payroll split between our in-house bookkeeper and our CPA firm to ADP's "Run" payroll platform. Setup couldn't have been easier. Our bookkeeper claims a 90% time savings processing payroll, and the platform's price tag is less than half our CPA's charges. The support staff is lightning fast. They're there when we need them. On a few occasions when it was best to talk specifically to our assigned setup agent, and they were already on a call, we had a call-back in under a half-hour. Along with the time and cost savings, our employees are thrilled with new features (for us) such as direct deposit, and an online portal. I'd recommend ADP to companies of any size.

Overall my experience has been good. My checks are processed as required taxes allocated as needed, and IRA savings maximized. Your staff is knowledgeable, helpful and easy to contact when I have questions.

In the beginning of May I noticed a fraudulent charge pending on my account. Called in and reported. Agent locked my card and ordered a replacement. I had to call back to talk to the Dispute Department. Called back 4 times. I was hung up on after holding for 3 hours each time. Chatted through the site. Someone called and supposedly left a voicemail. No they didn't.

We never have any issues - if I ever have any concerns or questions all I have to do is log on an do a chat or call or email and the issue or question is resolved. Been with them for a few years and not going anywhere soon.

Good job. Keep up the good work. Our access to important data assisted in our recent w/c audit. You have more services we haven't used as yet but will try in the near future. Hopefully, we can expand our reach in other areas this year.

I haven't ever had any problems. I have received great customer service. I really appreciated when someone reached out to me to inform me I wasn't using all of the services I was paying for, so they helped me choose a different plan and reduce my bill.

I spent a great deal of time on payroll and taxes that I should have been spending elsewhere. ADP took that pressure off me and continue to be accurate and timely. I also appreciate the follow up phone calls to check in. Very pleased with the service.

Love how easy it is to administer payroll. The website is user friendly and almost runs itself. It is easy to add and inactivate employees and to make changes to their tax with-holdings, hours, vacation, holidays, simple IRA contributions, etc. Thank you for such a great product and service!

The ADP version RUN is very easy to use and easy to set up new deductions and reimbursements. I like how you have the usual preset deductions before and after taxes and the not so usual deductions that you can customize and name. Furthermore, it's lightning fast.

I switched to ADP payroll processing about a year ago. Their system is very easy to use. Customer service is always great and on point and the price I pay beats all other payroll companies. Totally recommend them!!!! You will not be disappointed.

March 25, 2019 a garnishment order was received by employer, ADP received the order on May 2, 2019. On May 30th ADP gave us a confirmation number that a payment was sent. AS of June 10th, no payment received. I was told by an ADP rep, Tony, that a payment was just sent in on June 7th of $13x.xx (not close to a full payment) and due to a "technical issue" no payment was issued on or before May 30th as we were told. This is CRIMINAL!!!

They lied about when it be on my card, guaranteed it to be there June 7. It's now June 9. Where’s my money. One of your employees put the wrong check number down. I was at Bank of America for hours trying to cash a check you all said would go through. It did not clear. Now I still wait on my money of $642.00. Very pissed off about it....I got bills that are behind now. Waiting on you all's mess up to get right. "WHEN WILL I SEE MY $$$" and "WHERE IS MY $$$".

I was very disappointed that I had to wait 15 minutes on my phone to speak to a representative and had to constantly press one to hold or the other option was to press 2 and leave a detailed message. After waiting for the 15 minutes I spoke with a young lady. Was unable to get her name due to she hung up before I could ask. Very unprofessional customer service. I will not recommend this company, I believe when you speak with people that has problems or concerns it should be handled in a professionally way, even if she was unable to help me with my situation, she could've directed me to the place or people I needed to speak with. She basically said, "It's not our fault," which is your company because she is representing your company. I wasn't trying to point fingers, I was just trying to find out what needed to be done with someone not receiving their funds. I'm sure if the tables were turned she would be worried about her funds too.

I had fraudulent activity on my card on May 16th. Almost 300 dollars was used in 4 different transaction in California. I am from MN and I have never been to California. When I called to request a new card and speak to someone about the fraud charges, the girl was helpful. She said for a small fee they would have a new card sent immediately or I could wait for 2 weeks. I paid for the expedited shipping. Then she transferred me to the dispute department. No one answered. I waited on hold for 34 minutes. I called back. Got the direct number for the dispute dept. It kept hanging up after 4 rings. Thinking maybe they run on eastern time I left it alone and tried to call back earlier the next day. Collective hold time for the day over 3 hours, no answer.

Yesterday I got alert that my account was low. I checked and all of my funds had been drained from a different state. Customer service locked my account and said I had to dispute it with the dispute team. I'm now on my 4th call to the dispute line with times ranging from 15 min - 1 hr and NO ONE PICKS UP. It's simple, fraud occurred and I want my money back. To whom do I bill my hours of sitting on the phone waiting for someone?

A nightmare!!!! Wage garnishment division does not know how properly process paperwork. I had paperwork submitted numerous times and when I gave a followup call to check status they cannot find any evidence of paperwork. Customer service agents are rude and very unhelpful. I have asked to speak to onsite supervisor and agents refuse to connect me. They are more interested in getting me off the phone. To date problem is unresolved.

We have been trying to dispute transactions that were made in another state since May 24 2019 on my son's ADP card. He has been put on hold and left there for hours with no one answering his call. Today he was on hold for over an hour and then the call was disconnected. We called from another phone only to get the same response, which was NO RESPONSE. This has been a very frustrating experience to say the least. The worst I have ever experienced. I selected one star because “no star” was not an option.

I called ADP with a question about my benefits and after sitting on hold for 90 minutes they answered and promised to look into the question. They put me back on hold where 10 minutes later I was hung up on. This was the 3rd time calling and I had the same experience each time. Horrible company with worse customer service!

There are a few charges on my card I want to contest. I did not authorize these charges. I'm just trying to stop it while it's still pending. I need to get my money back and stop any kind of charges like that!! Someone may have my card info. Idk but RED FLAG and I've got no way of talking to anyone. Please help!!

Some weeks ago I've learned someone fraudulently took money off my card. I was told that a car will come in the mail 3 to 7 business days. On the 8th day I called, explain to them I had no card, they explain to me in their notes they had I one receiver for my employer. I spoke with my employer, they explain also corporate office that they misinformed me. They do not hand out a second ADP card.

I’ve had this card for years. Never had any problems until recently when my card was compromised on May 26, 2019. On May 26th I saw a transaction that was not mine. I do not live nowhere near where the transaction took place. So I called customer service and sat on hold for TWO HOURS. But was disconnected as soon as someone picked up. I called again Monday where I was then transferred to a different department and sat another HOUR on hold before speaking to someone. When I finally got though, they advised to call back Tuesday since the dispute Department was closed. I have been on hold everyday since without any luck getting through. As soon as this issue is fixed I plan to close my account and will advise my company to do so as well. Terrible service!

I am appalled with how horrible this customer service is. There was fraud charges on my card FIVE months ago, I have called about 30 times since then and get lied to by customer service reps every time I call. Every time I call I sit on hold for 2 hours and everyone is very hard to understand and very rude.

We've changed from Paychex to ADP in Oct 2018 and it has been a nightmare!! Payroll and 401k Dept do not communicate with each other, pointing fingers at the other person so you get the runaround and ultimately nothing gets resolved. The blackout period is still incorrect and no one has reached out to us. Try to get sales rep and manager involved and they all send an email to call client services because "they do it best". Note to ADP: Messing with people's wages (hard earned money) and their 401k retirement money is no laughing matter!! Take time out to train your back office employees! Update your process because it's not working. Rush to bring in new customers for meet quotas then leave them hanging is bad business!!!

I have not been able to find or access any of my money since the Wisely switch. My account was closed and my card made invalid without a single attempt to notify me about it. Because I no longer have an account or valid card number, there is no phone menu with either company that I can get through to speak to a human. I essentially don't exist as a customer and my money has disappeared. I have tried so many times to reach a person, and I've sent emails. This has caused me a lot of problems, and I'm no closer to a solution.

To whom it may concern, When I started my new business, my accountant convinced me to use ADP for my payroll service, even though I had a lot of problems with them before with my other business, and had to switch providers because of it. At the outset, ADP made a big mistake. My accountant had partially filled out a form to get started with ADP but had not put in my EDD number etc. In an effort to make his quick commission, the sales rep completed the form using the wrong EDD number from an old business that I sold. It has been more than two years that I've been trying to get the issue sorted out. ADP promised to help. Now they will not even return my emails. I am now in collections and have my bank account frozen by EDD because of ADP. Needless to say, I cannot recommend that anyone use this service.

ADP took money off card and won't put it back. Call after call Still no money on card. How can you take money off card and not put it back? Very unprofessional. I work hard for my money. Customer service had me on hold. Still no money. Talk to supervisor. Still no money. Very upset.

On March 25th I turned in new child support paperwork for a reduction. After 2 weeks no change. Gave it another week no change. Was finally able to get to my HR on April 18 who submitted an email asking why the new order hadn’t taken effect yet no response. 2 weeks later he submitted another email and was told they (ADP) would look into it. It is now May 28th and as of my last check still no change. That’s 9 WEEKS and thanks to ADP I’m out $351 and apparently I have no way of getting any of this back. And their website and customer service phone # they just give you the run around. Very frustrating poor service.

It is now May 24th and I still go without my w2 statements from ADP. I have been contacting ADP for months with zero resolution. It seems ADP has locked me out of their whole system. When I attempt to login to ipay as instructed it will not give me any access. ADP reset my password numerous times and still no access. You can see the screenshots and email thread I have had with ADP.

I never had a problem with ADP. Every time I called, call was picked up within minutes. Yesterday, I got a text notification on my phone that my account was low. I thought there is no way, as I just got paid the day before. Went onto the Wisely app. Three high transactions in a short period in Brooklyn, which wiped out every cent of my account. I live in south Jersey. I called the number of the app, was on hold for an hour before someone picked up. Then was told the disputes center was closed until Monday, to call back then. What company doesn’t help customers with fraud right away. Now I have to call back two days later after three fraudulent charges to try to get them to fight it.

Horrible company. Keeps you on hold for hours and then hangs up so you have to call back. Money was taken from my account from a different state and they blamed me for it happening instead of explaining any other way it could have happened. I said I must of gave my numbers out or told someone my PIN or made an online purchase. Nope nope and nope. Customer service was horrible and inexperienced. If you call to talk about getting something done, expect it to take hours.

Worst experience ever. Just how does a customer service manager hang up on customer after being on hold for 20 minutes? Her comments were very rude and she offered no assistance or bothered to refer me to someone else. So I call our sales rep with ADP on his cellphone, the number on his business card, his voicemail is full and of course it hangs up on me. WOW. Find a different company to use, ADP just doesn’t care.

My quarterly payroll execution is ALWAYS executed in a timely and accurate manner without exception! I feel like it is almost on automatic pilot requiring minimal effort from my side yet I trust it will always be on target.

If you are looking to ADP to run your 401K plan my advice to you is to RUN as fast as you can away. They are quite simply HORRIBLE. Here is my experience: I work for a small company. We have ADP run our payroll and they do a good job with that. ADP then put the hard sell on to have our small company use their 401K services as well. My employer, thinking they were doing the right thing set up a company 401K plan with ADP including a modest employee match. For the first several months everything was fine. Then starting in June of 2018 and continuing ever since, I was charged OVER $400 in fees EVERY month (OVER $4600 to date) out of my individual account. Once I discovered this I brought it up to my plan administrator and they tried to contact ADP to work through the issue. After literally months of run-arounds, non-answers and escalations with little response, the issue was not resolved.

Very upset with the customer service I was on - long wait time & only had half my problem solved. Really want somebody to help me out. I've had ADP for over a year now. Rather really had to call in but the one time I did it was horrible I. I couldn't get a hold of the managers nor did the reps 100% help me. I still really need help so if someone could reach out to me **.

ADP's Wisely Pay is a complete and total mess. Ever since the transition from Aline on April 30th (which I have used since 2015) it has been nothing but a headache. There was nothing wrong with Aline and I never had any issue with accessing my money until now. Where do I begin? Well for starters my initial Aline card, that I reported lost 6 months ago and got a replacement a week after, for reasons unknown to me but God, all my direct deposits and being funded to my lost card and not my replacement card. I have to call customer service EVERY pay day to have them transfer my funds to my other card, that's if, IF, I can get ahold of anyone which is damn near impossible.

This is the absolute worst company to deal with. They are very willing to sign you up through sales but once the account is active there is no way for the employees to get help. There is no 800-number and the system is continually throwing employees out of the system saying that they are invalid. I feel that this site is a security risk. I would not use this site for your business. You are putting in sensitive information including Social Security numbers and you do you not have a way to verify that you are in the system and where your information has gone. This is a security breach!

I had a question about the interfaces on the ADP Run Portal and was able to quickly find a support chat that could answer my questions very timely. Having knowledgeable staff on your support is very helpful.

The website is easy to navigate and reports are comprehensive and informative. Year end processes are simple and we value the 401-K module as well. If we have queries these are dealt with promptly and effectively.

Very happy with ADP. I'm a small business that has been with ADP for years! The cost for ADP to do our payroll has been good. Always are willing to work with when I have any question! Thank you so much.

They called to schedule a sales call. I never agreed to a date and they put something up on my calendar then were angry at me when I tried to decline it. Then came an aggressive round of extremely rude and aggressive phone calls from one salesman. I repeatedly asked them to stop contacting me but he would contact me multiple times per week. It was all very bizarre and off putting. I was never going to buy the product they were selling. Now I have an alternative lined up that I just need to configure.

I’ve had this card not quite a year. Never had any problems until recently when my card was compromised on May 17 2019. Was sent an email that fraudulent activity was taking place and if I did not reply they would stop all transactions. On May 18th I saw two transactions that were not mine. We do not even have those businesses here in our state- I called customer service and sat on hold for TWO HOURS before speaking to anyone. Was then transferred to a different department and sat another HOUR on hold before speaking to someone. Was told they would contact me.

Lied to over and over by customer service. Now can't get my uh money off my card. If they can get the direct deposit they should have a way I can take it off. Beyond annoyed that I spent literally all day on the phone with crappie attitudes just to be lied to.

Yesterday someone charged $100 to my card at a Target in a state halfway across the country from me. After a $100 charge was denied because I had less money than that left they proceeded to charge smaller charges until I had no money left. I called customer service and after an hour was given the claims dispute line and told I would have to wait until Monday to call. Two times I have been on hold for a customer service representative for over two hours today, they come on, say, "No one is responding" and hang up within 10 seconds. I have yet to speak to a human being today. I would like my money back and to resolve this issue. Why can’t I send an email. This is beyond pathetic.

Worry Free! While some may feel the fees are a little too high, the peace of mind that comes from leaving all the filings, etc to ADP is worth it! The customer service has always been great when help was needed.

I Have no complaints only positive experience. What can I say. When a company does their job, everything goes well. I have only good things to say. Keep up the good work. I highly recommend this company.

Today, Ron ** - THE BEST! I've worked with him several times. Smart, professional SO HELPFUL and FAST! AND he laughs at my jokes. He's awesome. The wait time on the phone was long but Ron called me because I had an email out requesting a call back too. Thank you.

I am very happy with ADP. The entire staff is very professional and eager to help me with my Payroll and Retirement needs. I am always able to contact someone to help me. ADP is also helping me with my retirement needs. The 401k Department does an excellent job.

I happy with the services that ADP offers, but I do feel that the cost for 3 people is somewhat high. There are a lot of services that we do not use or are not necessary for our line of work. When I have had to call for support/help the team has been very helpful in showing me where I need to navigate to find what I am looking for. I wish that you would still mail the quarterly reports, however.

They have no SMS notification to inform you of fraudulent activity. When I called the dispute hotline concerning 3 or 400 dollars ADP has been completely unhelpful and unresponsive. If by some lucky miracle you do get someone be prepared for holds out this world and no resolution. My true difficulty is that bills are due and who doesn't want to feel their financial institution back and support them the way the customers feed support their paychecks.

I have worked with ADP, off and on, since 1981 when I lived in Houston, Texas. My first company code was ZSA. ADP is a good product and has kept up with a myriad of changes/updates over the years. Thanks!

I submitted a rollover request to move my ADP 401K funds to Fidelity. ADP deducted the $55 distribution fee. A short time later distributions were posted and I rolled these funds out as well but was subject to a second $55 distribution fee. Contacted ADP but they will not refund the second fee nor provide a physical address so I can file a complaint with the US Department of Labor. Do not recommend doing business with this company.

I closed my office and they had forwarding address and email. They sent the W2 form to the forwarding address but when it came to the bill for W2s, they failed to send the bill to my email or forwarding address. Since the office was closed the email of that office was discontinued. They kept sending the invoice and email to the closed office and finally I received a notice from collection agency for $85. They are very unorganized. They are big and very unorganized. I paid my bill with interest and it didn't go on my credit report. But I thought it was very unprofessional to do that when they had my forwarding address.

My complaint is on the ADP APP. I have provided many days of documentation to my employer about the clock in/out times either being accepted or it goes to the previous minute. How can you clock in at 5 pm and 25 minutes and 20 seconds and as the "thinking process" is being done in about 3 seconds, your time is accepted at 5 pm and 24 minutes! Why does it go backwards??? It should be clocking me in at 5 pm and 25 minutes. Then on your 30 minute break which must be precise, you get the same problem thus showing you took 29 minutes. I clock in watching the seconds to ensure I really am clocking in/out at the specific time needed.

Being a small business this is a time saver for me. I can concentrate on other tasks and not worry about payroll, state and federal filings and W’2 at the end of the year. Also my worker’s compensation insurance audits are quick and accurate with the ADP forms I can download.

With many responsibilities in our small business I know I can depend on ADP Payroll Service to take some of the burden off my shoulders and they are reliable and professional. I also like the fact that I can call them if I have any questions and concerns and they are always very knowledgeable and helpful.

ADP has always been a product and service that provides great value to our small business at an affordable price. Customer service and the quality of the product have always been outstanding and reliable as well.

We have been a long time customer and have always had great customer service. If possible please remove us from the marketing list so we do not receive calls regarding insurance. We are an Insurance Agency. If anything is needed from me please let me know. Thank you!

I’ve had the ADP card for about 4 years now. I thought it was very convenient until recently. In the beginning of April 2019 my card would decline for no reason (this happened about 6 times in a matter of three days), whenever I called for imformation on the issue all they would tell me was that “there was nothing wrong with the card and I should try the transaction again in 5 minutes”. Then my card got compromised April 28th 2019 and I called to get the issue handled. The customer service representative cancled my old card but never transferred me to the disputes department.

I’ve been using ADP payroll services through work for 3 years. I received an alert of an unauthorized charge that I certainly didn’t make. Actually I had just started a 5K I do with my family every year!! I literally finished the race still on hold. I was put on hold a for 1:18:22 the FIRST time. Next thing I hear is call ended. This happened again after being on hold 48 mins. Finally I spoke with someone. Was told that the transaction would be disputed and I had to wait until May 9, 2019. I was told by the lady who was extremely kind by the way that I didn’t have to worry.

We have been with ADP for a few years. They process our payroll and they have been able to maintain their pricing for quite a while. They also handle our Workers Compensation Insurance. I would recommend ADP.

I have been using ADP for almost 8 year now and there are are many reasons I have stayed with them. The response to entered data is instant, reports are instant, there are multiple options for deductions in the payroll to customize it to fit my business. I am also able to enter data fairly late in the day and still make direct deposits into the employee accounts the next day. I have never had any negative experience with them. They also matched the competition's fees so I have received superior service without paying extra for it. I am a happy customer.

Clay County Savings Bank has been with ADP as long as I have worked here, which will be 23 years when I retire in about a year & a half. We have gone through many changes in recording employee's time and I have loved every improvement. We are now using the Web Clock and employees are pretty faithful. The newest feature, for us, is Time Off and that is really popular. We do not use all your products, but I love the ones we do use. I am happy with Customer Service, my questions' answers are easy to understand and are answered the first time. The webinars are very helpful as well.

Processing on Run is great. But I keep getting emails about NY Sexual Harassment and how it must be in the handbook etc. I have already taken care of the entire thing months ago and I still get sales emails. Very annoying especially when they sound like they have no idea I already have taken care of this.

We use ADP Run for our company payroll. We run our business on Quickbooks so after processing payroll we run a GL report which then gets loaded into Quickbooks. With no notice, warning or training, ADP decided to change the GL structure and menu paths. Now when I run payroll and attempt to create the GL files for upload in Quickbooks I get error messages. Went through hold hell trying to get it resolved. They lied to me about hold times and problem resolution. Now I'm waiting on a call back. Who has time for this!?!? I will be switching from ADP. Let this be a warning to others who are thinking of using them. Terrible company and terrible service.

This past Friday May 3, 2019, we had several employees whose funds were not available to them when they should have been. This issue seemed to be site-wide with ADP. We spend nearly 2 hours on hold waiting to speak with someone about the issue. There was no announcement sent acknowledging this issue until hours had past and we had already spoken with a representative 2 hours later who informed us funds would be available in the next few hours and to advise employees to wait and check their accounts at that time. I am currently having issues with employees' funds being available to them still, seems to be associated with this update as well, so far have spent OVER 30 minutes trying to get some information about this while our employees are unable to pay their bills.

Updated on 06/04/2019: On 5 different occasions, my ADP card was compromised. All of these came from a place in VA, a place I have NEVER been. I have the details, such as the addresses, and dates. ADP could not, or WOULD not tell me how this could have happened. The only conclusion I can reach at this point, is that it may be an internal security issue at ADP, and that someone there may be involved in a possible fraud situation. I have all the addresses, should ADP wish to take action, and report this. If not, I will reach out to the fraud prevention dept. in my area. I don't know how else to handle this.

I have already written a complaint but based on the situation one voice is never enough. My boyfriend works for a company that uses ADP and the company messed up on his profile that was sent to ADP. They wanted documents to prove who he was. Sent them in and we have been calling for the last 4 days to get the money released and no one seems to know what’s happening - holding his hard earned money hostage and when we call ask for a supervisor we’re put on hold for hours! Who’s running this place? Being a supervisor in the banking industry myself we take customer calls within 2 min of a customer asking for a supervisor, so what’s the issue where they can’t take ours? It’s ridiculous and disgusting how we have been treated and he still can’t access his money! Also one star only because I can’t choose 0!

I followed the steps to deposit a check and made it through the entire process on the app. I was specifically told I was "approved" and all I needed to do was VOID the check and take a photo of it. After I did so, I was told the deposit was NOT approved Well, now I have a voided check and their customer service is closed. I can't deposit this check anywhere else now that's its voided so I'm stuck either paying an egregious fee to get my funds quickly, waiting weeks for approval or waiting for another check to be issued. I feel like I've been tricked into having to get my check deposited through this service and it is extremely deceptive business practice. If I don't receive a positive response from this company, I will be reporting them to the Minnesota Attorney General, the BBB and every Federal regulatory banking authority I can think of.

The user interface for employees is horrible. It takes 5 or 6 steps to enter each charge number and I have to repeat that process every 2 weeks. I work multiple charge numbers so this is a very time consuming process. Most typical PC controls do not work, such as a double click or the arrow keys. Maybe this application works for the payroll department but for employees it could not be worse.

I received a notice in the mail stating they were changing to Wisely Pay and that I didnt really need to do anything even my direct deposit would still be the same no need to call my employer. Well I wake up today head to gas station to get gas and my check didnt get deposited. Frantically call my job and HR and no problem on their end. Call wisely pay I was on hold for one hour and 38 minutes, finally talked to someone and she said it was because my name was in different formats that I needed to call HR and tell them to fix it because the system isnt recognizing it.