ADP Payroll Services Reviews

My daughter took a job with a local retailer over the Holidays and was paid through ADP Total Pay Card through MetaBank. She quit working after the 1st of the year and had a small balance left in her account of just over $100.00. She decided to continue to use the account provided instead of moving her money to her own bank account and everything seemed to work well until Mid March when MetaBank decided to turn the account off.

Stopped service with ADP Simple IRA about one month ago. Still taking fee from checking account even after sent my check from the IRA.

I paid the premium of Cobra and the insurance never get the payment. My son needs a prescription and the insurance deny the Claim because the only one with cover it was myself, but ADP keep the premium for a family of 4.

I have been trying to get an explanation of service charges that were deducted from my account on 6/9/2015, without my knowledge. It has become a full time job on my part. I have called the number on the initial invoice, left numerous messages and it seems the office is unattended and the people at the main office have no clue. I was told it may be an error on my banks part. I have called and E-Mailed the main office and the accounting office. No response or solution. I am quite frustrated that a company can deduct money from your checking account with no explanation and the deductions should have been taken at the time payroll was done not 6 months later.

I had my card stolen and the fraud department called me, after waiting days and hours to contact them. I then have a form I have to wait for fill out then wait on an investigation. All the while I have no funds in my account and charges they say will take 30 days to come off hold. Once my paycheck comes Friday I'm cancelling this card. But then they say I can't cancel the card with pending transaction but it is only their policy for the holds. Forget getting my money back, I'm done with this card. Walmart it is. I rather pay monthly fees than this bullish.

I received an email after posting on Craigslist for a job. The person email was **. He stated he was a market research company That uses mystery shopping Or mystery consuming To measure the quality of service Rendered or gather Specific information about products and services. These evaluations would take place at local retail stores such as Wal-Mart, Western Union, Walgreens etc.. Everything sounded legit until the man stated that he would be mailing me a check I should receive in a day or two.. I replied back "check? Don't you have to do work first before you get paid?" He replied "The company will be sending you a check for working materials." When I read that I was like “Um, yea, NO.” It's been only a day, he said that I should receive the check tomorrow. I pretty much know that this is a SCAM!!

I don't know if anyone else has had this problem with ADP but everytime I log in once if it's not the correct password I'm told to reset my password. When I go through the procedure to reset it, it tells me I have exceeded my log in attempts and that's only after my second attempt. Then I have to wait a whole 24 hours to try again. I wish my company had never switch to ADP.

On 05/01/2015, I was paid by my employer who uses ADP as their payroll company. ADP is responsible to send me my paycheck in the mail. They sent my paycheck in the mail to the address that I do have on file, but the problem is that they never put my unit/apt # on the check so as of June 04, 2015 I still have no paycheck. I tried to contact ADP but got no luck as they have no phone number for you to contact them. I contacted my employer, and they gave me a form to fill out, but mind you, now I'll be charged 15.00 to have my paycheck cancelled and reissued. So no luck there neither, I am not going to pay 15.00 for the error of the company. My address is correct, it's not my fault that ADP didn't put my whole address on the check so that it would get to me without a problem.

I have been contacting ADP Total Source for more than 6 weeks and not only is my issue still not resolved, they will not get back to me and the front line support does not have any access to the team who is responsible to resolve the issue. There are no managers or anyone at all to whom I can escalate the issue to. How can this be? I am told over and over that there is nothing I can do. The frontline support continues to document my calls and forward the information to the completely unresponsive team who is responsible. How can any company do business with such an organization who does not hold decision makers accountable for their contribution (or lack thereof)?

My paycheck was dispersed to ADP for my use from my employer. I am an occasional employee and when there was little activity on my card ADP changed the status of my card without my permission and started withdrawing a $2.95 a month maintenance fee. I no longer want my paycheck on the card because they refuse to refund me their unauthorized fees. I feel as if they are stealing my money.

I am a parent of a child who receives child support through this company. As of today May 19, 2015 the account balance is almost $500 meaning no payment has been made in 3 weeks. I am a single mother and I feel so sad that your company would hold my child support, when I know it comes out of the father check every other week. I cannot pay my bills because of your company holding on to what is rightfully mine! How can this be right? I will do all I can to ensure that your company be held accountable for this unjust act. Yours truly, a struggling single mother of two.

Our company switched to ADP everything was a hassle. My FSA was supposed to be paid to me two weeks ago after being delayed for a month. They take my money out of my pay every paycheck but keep lying about trying to pay it back. First it was something was wrong with my direct deposit (but my paychecks go through so that's a lie) so I asked to have a check sent to my house since the creditors are upset they tell me "Sure". I waited a week no check. So I call back and payments are not being released because ADP can't research if the money was ever received (WHAT IT'S AN ELECTRONIC PIN). They told me it can take up 90 days to verify The 1 direct deposit they pretended to make on 5 /7/15 and they can't begin that until I give them rights to go into my bank account. They wanted the name of my bank, my bank number and the name of a teller whom they could talk with (NOT LEGAL).

I have twins and I submitted a claim for 1 child for summer camp which was processed and paid. When I submitted the exact same claim for my other child, it was denied. I was told it was a duplicate claim, which it was not since they are twins and it was under a different child's name. I called and the person I spoke with said she would resubmit the claim and get it processed (after about 20 minutes on the phone). I then got a notice that the claim was now denied because it did not show the dates.

I started a new job a while back and was given this card. First of all if your card is gray and green and you pay bills online, this card will not work!! I had this problem and reluctantly called the number on the back of the card. I say reluctantly because they charge you to talk to tech support per minute when you call them. I called and laughed. The woman on the other end could barley speak English yet alone understand me. I'm pretty sure this is on purpose. She told me that the card I have is the Spanish version and it doesn't work online? I'm pretty sure all races can pay bills and order stuff online. That just rubbed me the wrong way.

I have had the ADP TotalPay card for about two months now. After upgrading and sending in all my information, the account management people told me that I was good and my account was upgraded. Then, after my second paycheck, my account was placed on hold because they found that the information was incorrect even though a week earlier I was told it was great. So I was unfortunate enough to be finding this out in a restaurant after I had already eaten and needed to pay. After haggling with Money Network, I then called Visa and spoke to a representative that told me if I wanted to get anything done, I needed to call Metabank. Too bad their office was closed. Once I get the account closed, I will never use Money Network for anything.

Adp was late updating my payroll and referred me back to my employer who does payroll on Monday. My bank provides direct deposits 2 days before payday. The run around caused me to lose my electricity. They lied about the turnaround time and had me on hold.

I sold my business and had the phones and everything switched to the new people, bank accounts closed, etc. Before I knew it I was in collections. I asked ADP why they never had my sales manager call me. They said they called and sent an overnight to the old location that I sold, so I never got any hint that anything was wrong. When I picked up my mail from the new owner, I got the overnight letter saying I had not paid my Jan taxes, and this was April 10th already. Not know what they were talking about, I called, and they had already turned me over to a collection agency. They say they only wait 5 days to turn over to collections. What kind of company are you ADP? Then find out when I called my old sales manager, who had quit, he said that it was stuff like that, that he left, and said the same thing. ADP is NOT FOR ANY SMALL BUSINESS.....

I had a medical support order that was terminated in Jan of 2013. Termination letter was sent and was never removed from my payroll. It is now April 2015 and I am still paying for something I don't have to pay. ADP states they never received the order. Now the dept has sent them the orders again and no removal yet. One customer service rep laughed at me when I told her I feel I should get compensated for these last two years. She said “We will not give you a refund. That is your problem.” I feel sorry for anyone that has an issue with ADP. I would get the media involved. And in my case I am seeking legal help. I feel that it was wrong.

My ex-employer from a 2nd job I had called me just after the 1st of the year concerning the error that ADP took out taxes while I was employed with them for the State of Maine. I live in Alaska. The HR director that called me said they would be amending their send to Maine and refunding the money to me. After that I found I was cut off from the ADP website for both my account for the 2nd job as well as my current employer who uses ADP. Also, when I call my former employer or e-mail them, none of them will reply or speak to me. I believe that ADP and my ex-employer are crooks. They won't send me a W2 and I am having to estimate my income and taxes from them this year.

On March 25th, my tax refund that I had waited almost two months for was finally deposited into my account two days before my paycheck was scheduled to be deposited. So I get home from work, drive to the gas station for some cigarettes and gas, and my card is declined...I call ADP "Customer Service" to find out why my card was declined when my entire tax refund was just deposited and am informed that my account had been placed on hold. I asked the Customer Service Rep., "Why?" and was told that it was "because we want to get to know our customers better." I explained to them that I was then stranded at a gas station with no gas in my car and every penny I had in a frozen account. How was I supposed to get home? How was I supposed to verify my identity? "I'm sorry, Sir, there is nothing we can do."

The company can never give you any direct phone numbers to contact any one individual. Instead they have some newbie answer the phone and promise a response from someone else and it is 50-50 whether it ever happens. One ends up wasting so much time attempting to get a response. They just probably give up, or move on to the next payroll company.

We signed up for ADP mid-Feb. The rep who showed up was flustered and unprepared for setup. She managed to incorrectly enter data on 4 of our employees resulting in delayed pay. She then failed to show up for multiple appointments and did not call. When I called ADP, no one could seem to locate her for over 4 days. In this time, I had to watch YouTube videos to figure out how to do payroll. The Customer Service line had a wait time of at least 30 minutes and would often disconnect during the wait so I had to call back and get sent to the back of the queue. I spoke to ** and ** who both gave me incorrect information that cost my boss money.

ADP made an error on W2 for my employee, we asked them to fix it. Every time we call them, they always promise to fix it by certain date, but never get it fixed, just keep delaying and delaying. Now my employee called IRS to report delay of W2, we get notice from IRS to provide W2 within 10 days. ADP is a horrible payroll service to work with, I strongly recommend all business to stay away from this scam company.

ADP low balled our company into using them and then after 12 months, thousands in fees started coming in. I have 12 employees??? You have been warned. DO NOT USE ADP.

We have had the misfortune of two bad scenarios with ADP Payroll Services. First, with the filing of W-2's for the year ended 2011, ADP incorrectly reported the earnings for two employees by reporting their earnings to each other's social security number. It took all of 2012 to get this corrected, when upon doing so, charged us $1,517.25 (for their error). I would not have paid, however, we were setup for ACH payments. It is now March 2015, and I have not received a refund, a phone call or even a thank you.

Why does ADP have issues pulling codes through pay specialist??? It's on the screen but doesn't show up on the paycheques!!!! Very frustrating!!! Apparently they don't even make updates for pay specialist anymore so if that's the answer, I can't!

Our company uses them for our checks and insurance spending accounts. Nearly every time I have tried to use my spending account card for medical it has declined. When it does work they require you to submit an EOB which is a pain because that takes time for the insurance to get so ADP puts a hold on the card until they get the EOB. So good luck trying to use your spending acct card more than once a few months. Oh the best part is having to call where no exaggeration, I was on hold for 38min 32sec. that’s a normal hold time. I have called during the week at different times and the same result. I have petitioned our company to get rid of them but like most of us working for a corporate giant that’s probably not gonna happen.

Please no more. I used ADP years ago and decided to give it another try. Second try was not a charm. They messed up on my payroll taxes big time. I had to check their work and catch their oversight. This was after numerous emails and phone calls repeating myself. They are worse than the DMV! On top of this, no one seems to care how they made these mistakes. NEVER AGAIN!

If you are in the unfortunate situation to be saddled with ADP Cobra with your former employer beware that ADP can severely mess-up any benefits you are entitled to receive through Cobra. Their goal is charge you full premium cost as soon as possible. ADP Cobra is bureaucratic and incorrect how it calculates premiums and will automatically deny benefits if you dispute amounts. They do while telling you are lucky to be eligible to cover by Cobra while they deny the benefits. You may be better to seek healthcare alternatives right off the bat, or else you will be saddled with astronomical premiums and be forced to talk to a call center in India, all the while being denied benefits in the worst case irrespective of what they claim as a "grace period".

ADP outsources their calls to the Philippines/India which creates a language barrier. The issue I encountered is when I requested an extra payroll run. I was not notified that I would be paying a certain amount of taxes and therefore caused an insufficient fee from my bank, Chase, and a $75 dollar charge from ADP. ADP has thousands of complaints. Why Chase chooses to use them as their vendor is dumbfounding to me. Bank of America has better services for small business customers.

Received a notice from UPS that we would not receive our payroll on time due to weather conditions. UPS is not my vendor, it is ADP's vendor. I contacted ADP and they informed me there was nothing they could or would do, it was a UPS issue due to inclement weather. My business is located in Texas. I submit payroll to ADP and expect my employees to be paid on time. I have a deadline, they should honor their deadline. Calls to my rep were not returned. The weather issue was in Louisville, KY but they insisted on making it my problem. Just learned they had a center in Dallas, TX 3 hours away capable of printing checks, BUT, that would have entailed serving the customer, something they are not used to doing. As a result, I am doing my own payroll, invested around $1,000 for checks, software, etc. I will control my employees ability to be paid and not rely on some third rate payroll service that is the biggest in the business and they certainly act like it.

I am very disappointed in my company and confused to why Capio Partners would switch to ADP from Oasis to handle their employees finances, benefits, PTO etc. My reasoning being that I started on Sept 8th 2014. Then I received a letter on Dec 7th that stated "I would have benefits taken out of my payroll for my children until they were provided a letter from the attorney generals office stating changes to an order that I do not have to carry medical coverage on my two boys" and I had until the 31st to provide such document. So disregard I'm having to deal with a state agency during the holidays. So during the month of December not only do I use my lunch break and forfeit about 20 hours of my hourly pay at $10 per hour. Sometimes being on hold for 52 minutes. I finally get the appropriate letter faxed to ADP on December 30th then I'm told ADP NEVER received the fax.

Tax Deduction made incorrectly. No response from team after addressing too many times. Not considering investment proof for tax calculation. Wrong TDS calculation all the time. Some of amount paid by Company is not mentioned in salary slip.

I really hate giving a company a bad review - However anyone considering ADP should run, not walk. Worst payroll company I have ever used. I used them for 20 months. It was 20 months more than I should have. The tax rate for UI Contributions was constantly incorrect and there were of MA taxes that were NEVER filed. I constantly called them to correct this. You can never seem to speak to the same person and had to re-explain that situation over and over again. I discovered I actually unpaid taxes, interest and penalties by over $7,000 in the course of 20 months. The 2014 W2s were printed with the wrong amounts and reprinted 2 weeks later. As a business owner - When you hire a payroll company, you want it done correctly and you don't have time to double and triple check a service you are already paying for. Do not choose this payroll company.

Their websites will spin you in loopholes for hours on end of the same pages so you cannot get any contact information. This is by far the WORST HR YOU CAN EVER HAVE. STEER CLEAR. I am normally not the one to take reviews 100% but how can almost 100 reviews of one star possess you to sign up. ADP locked out of account, very common. Absolutely no support or communication with employers. ADP needs to be shut down. Do not use them. I can't find ONE reason to use them.

I contacted ADP in early November 2015 to cancel my COBRA benefits. The representative was misinformed by telling me the only way to cancel my policy was to mail my cancellation notice via the US mail to where I pay my premium. I sent a letter on November 16, 2014. I requested ADP to cancel and send my over-payment of over $1000 to my home address. The representative said I was due over $1000 refund for an over-payment.

ADP tells us that they had trouble with their mainframe and that it messed up the codes that were supposed to be used to determine and deduct local taxes. As a result our employees have huge tax bills. This is outrageous and unacceptable. Then they wanted to charge us to send out amended w2's. Unbelievable!

Each time I have a question, there is a 20-30 minutes wait on the phone. When we had a simple W-2 issue, it took them 1 month to resolve it. I had to call more than 15x and explain the same issue again and again. They gave me a case number but they continued to be confused because there wasn't a person in charge. The manager never return calls. What a horrible experience.

On our 1/23/15 payroll, we entered O/T hours for salaried people with no problem. Doing EXACTLY the same thing for our 2/6/15 payroll resulted in hours showing, but they did not calculate the dollars of the overtime. This is infuriating and when I called, Melissa at ADP told me I had to "add a new line to anyone who is salaried and add the O/T hours on that line". Then I realized that I had paid overtime on the 1/23 payroll without adding any extra lines and things were fine. I called back and Andrew told me I did not have to add an extra line but I had to make sure the employee had a rate in the "rate" column. All these employees have 'rates' added to their employee directory file. But on the later payroll, and now, the rates do not show up on the same line as the salary unless you click on the pull down in the rate column.

An oversight on my part required ADP to amend one W-2 and W-3. This was a $200.00 fee!! Just another big corporation giving it to the little guy. Thanks ADP for helping me make my decision to NOT go with you for my next venture in couple of months.

I have struggled trying to understand why ADP is 2 mins off the world clock eastern time and my computer. I now realize what I believe is for the Employer. Those two mins can mean the difference of 15 min loss of time. This is no coincidence. If you try and fix the clock on your PC the ADP will correct itself to 2 mins ahead. I would like ADP to either admit they are doing this for the employer or correct the clock ASAP.

We can only reiterate what previous comments have been.... We met with reps who "sold" us on the ADP Run product only to disappear once the paperwork was signed. Even when we were still new to the services, the sales reps had no time or inclination to follow up with us to see how we were doing and what they could do to help. Issues and questions were referred to the (800) Reps, who needed to be brought up to speed every time we called. Misinformation is the norm, from one rep to another, with reps always "apologizing" for someone else giving us wrong information.

Today on January 22nd, 2015 the company I worked for uses ADP and for the first time since I've worked for the company every single person with Direct Deposit did not get paid today and ADP is blaming everyone's individual bank for the delay!!! One or two people maybe but a company with over 12,000 employees, really? The lame excuses of call your bank and find out what happened because they said they put their information in on time. Well for the first time in almost 3 years I find it utterly ridiculous that everyone with direct deposit is having an issue with collecting funds from ADP. They need to be honest with who screwed up!

Every year we receive our W-2 through ADP and every single year we have so many issues! We can't log in, we can view our W-2, we can't get any customer service for help! It says contact your administrator for help and when you do they are clueless! ADP is a huge waste of time. We have tried to log and even got our password reset but still can't log in to desktop or mobile version.

My company uses ADP, and it's been nothing but a headache. I'm not an accountant, so I rely on payroll services to make sure the correct incomes and deductions are made. I need to know that the numbers are correct every time, and I don't want to have to review every pay stub looking for errors. I don't have the time, nor do I have the tax knowledge. For me personally, I went over 2 months without my medical deductions being taken out of my pay (thank goodness I wasn't in an accident); my personal and sick times have been incorrect numerous times; on one paycheck, I received twice what I should have (I had to wait for a new check); on another paycheck, I only received one week's pay rather than two (I had to wait again for another check); and I got 2 W-2 forms in January, each with different amounts on it.

ADP has tried to withdraw money from our account causing fees and other problems with bank. We have told our bank to not honor any withdrawal attempts from them and still have problems. ADP puts you on hold so long that you eventually hang up. Who really waits over an hour to get a response? We are still trying to get this resolved.

We have utilized ADP for 8 years and until this year when we were converted to the RUN platform, have had good service. Since the conversion to RUN, service is non-existent. Every call to ADP - even to reset password requires more than 1 hour of hold time. Year end W-2's were run incorrectly again requiring an hour on hold. Year-end package of instructions never received. I only knew we hadn't received the package since we had used ADP for many years. Again another hour on hold to request year end package. Unless you enjoy listening to MUZAK and being thanked for your patience while on hold, look for another payroll provider. I know we are.

This has been by far, the worst experience in dealing with a premium payroll service provider. Upon initial presentation of the products and services they offer, we were made promises of dedicated customer service representatives to service our account with any/all issues that arise. Once we signed on, we were immediately referred over to a 1-800 call center, with an average wait time of 20-30 minutes to get even the most basic issues resolved and to call in payroll. This call center turned out to be the only customer service available to us, where you had to explain the issue from the start when calling to follow up on something.

I am so disappointed with this company. They continually make mistakes with my account and are absolutely without any care or responsibility for their mistakes and the fallout from them. For example, they mistakenly flagged a transaction for about 5 dollars as 'suspicious' then they disabled my account without even one single word said to me. NO contact was made to me to relay this at all. Not only did they disable the account without contacting me, they then tried to charge me for a replacement card after voiding the card I had. This was done one day before I was to travel out of the area and dearly needed the use of my card. They also tried to apply numerous other fees such as shipping a new card overnight after my adamant complaints and I forgot what the other 2 fees were that they tried to collect were. The point is they did all this without so much as even trying to contact me about the suspicious use of the card.

I have filed for Dependent care for the year 2014. ADP kept on deducting $208 each month from my paycheck until I left my employer in October. I filed a claim in the beginning of December thinking that I have till the end of the year. My claim has been denied because it was past the run out period. The run out period ended 2 weeks after I quit. When I called ADP, I was told to mail a letter. I have mailed 2 letters so far and haven't heard anything. I call them every week and I'm told to wait. I will not forgo close to $5000.

I called to make sure my money was available, was transferred to customer service and told there was a hold on my account. I was told I had to fax verification copy of SS Card and DL, I did so. After 5 days I called back and was told they could not read my DL information and that I needed to fax it again with a letter requesting that they take the hold off of my card and they needed my phone number, name, address, signature and copy of a utility bill, I faxed it. A week later I called back and was told they could not read it again and after talking to people for 3 days, finally got someone who told me to email it. So I emailed it, they could finally read it but am now being told that I have to send copy of my complete detailed electric bill.

I have never dealt with such an incompetent payroll services company in my career. ADP makes blatant mistakes at their own doing and yet hide fees to correct their mistakes on the customer's next payroll run. Their practices are unethical, unprofessional and ultimately illegal. Trying to speak to competent customer associates is next to impossible, and getting a hold of a competent manager or supervisor is even worse. I truly believe their goal is to have a workforce with an accumulated IQ of less than 60, or at least it seems that way. Ultimately, our company is out thousands of dollars that can't (or won't) be explained by any ADP staff member whatsoever. We are now looking at outsourcing our payroll to monkeys, as they will likely do a better job.

I use bill pay for paying all of my bills. I have had ADP Cobra since 10-2013 when I was laid off from the management company employer who sold the golf. I set up the reoccurring electronic payment to be sent on the 28th of each month. The payment has been received on time every month except for November 2014. There was even a credit on my account. I did fail to increase my payment by $25, but again there was a credit on my account of over $390. The November payment was one day late, I was told by service person (who was located somewhere in India), the account was closed because my payment was one day late and the system automatically closed the account. I was told I could fax an appeal to them and it would take 7 days to review. I did that on Friday explaining that it was the first time I had been late and I had changed my payment date to be sure it would be received in timely manner.

On November 22, I went to check my account balance on my ADP total pay card and was transferred to Customer service where they stated my funds were being held because there was an issue with my identifying information and that I would need to fax my identifying documents and then within 48-72 hours my money would be released to me. So the following day I asked my company to fax said documents, and at 9:50 am my documents were sent, and received. I called later that day and was told again, that 48-72 hours my funds would be released. So I called Monday because this is business hours I am waiting on. I was told that my fax was never sent, and that I would need to resend the information. I argued that it was sent, and this information was then verified by my employer to the individual on the phone.

It has been a nightmare since ADP began doing our payroll. It is very seldom not timely. Especially if there is a holiday looming. Compared to our last payroll service, ADP gets an F-. It seems that they have no care at all into getting your paycheck to you. Heaven help you if you have automatic payment set up in your bank account, you will incur terrible charges. Our checks are supposed to hit every two weeks. Well, they don't. I am waiting for my check now for 3 days. Still nothing. It is Thanksgiving and we have no turkey or goodies to eat because my paycheck is floating somewhere around ADP. Just terrible. I read so many bad complaints about this company, and a lot of them were about late paychecks, that I wonder how they stay in business. My employer cares about his employees and I intend to make a formal complaint to him regarding this payroll company.

I have had ADP for a little over a year now offered to me from my employer. Not only do I get overcharged and charged for things I have not purchased. There have been SIX TIMES in the past year that my balance has read $0.00 when I have had plenty of money. My Card also gets declined regularly at stores I frequently visit such as King Soopers or Safeway. What the HELL is wrong with this company.

I have been trying to get our COBRA coverage set up with ADP for 3 weeks now. Every time I try to login there is an error message. Every time I call in my account is still being processed and is escalated. When the processor has questions, then my account is placed on hold. ADP does not call me to get answers. My elections are the same as our previous insurance so why don't they know this. ADP doesn't know that our previous employer is paying for the 1st 3 months of premiums. It seems the 'processor' at ADP is not getting the election form entered in and the phone rep just apologizes for them.

ADP has been our payroll provider since 2001 through Present in 2014. As of last year they switched small business to a "RUN" system. Once they switched, all customer service went out the window. No longer are any payroll issues resolved. No longer do any CSRs, Managers, Admin fix or correct their mistakes. A few examples; False fees and charges, failure to pay employer taxes in the appropriate states creating late fees, Employees are paid under the wrong states even after 9 attempts to have the switched. This is an endless cycle of very kind Customer Service Reps and managers who never fix any of the ADP created errors no matter how large or small. Also, these errors has cost our company thousands of $$$$ and many hours upon hours of calling the non-existent client services team and managers. We are now switching payroll providers due to the overall incompetence. From the top down, this organization is far from capable to handle business needs.

We signed up with ADP for processing our payroll mid-year 2014. Biggest mistake we ever made. I thought ADP would be professional, and know everything there is to know about payroll. Though I quickly found out otherwise, we have stuck with them and it is now October. I have a four-page list of all the issues we've had with them.

Terminated without justified cause. There were circumstances beyond my control. Due to an honest mistake on the initial application I was terminated with no option of regaining employment. I thought ADP was an employee-driven company. Unfortunately I was wrong.

I had a wage garnishment through ECMC for a college loan. The loan was paid off and ECMC had sent my company the information to pay it off. The week that everything was finalized, instead of taking off the garnishment that they were supposed to, they took off an extra 6% of my pay. So they took 31% of my pay. Well after 6 weeks of calling and whatnot (or 3 pay periods), it was "fixed". By fixed they were only taking off the 25% they were supposed to do.

ADP WAGE GARNISHMENT SRVCS, took 3 times the amount of my child support out of my paychecks. I pay 171 monthly, they kept taking out 171 weekly. Then did not want to refund the money, when it was the fault of the person who inputted the information.

I strongly urge ADP/Voya to reevaluate their customer experience. While trying to roll over my 401K plan to a new employer, I spoke with 6 different representatives and the call lasted over an hour and a half, and my funds have still not been moved. I have to wait 7 days for a change of address confirmation to arrive in the main. In comparison, when rolling over my 401K from Fidelity to my new employer, the process took less than 10 minutes (change of address included!). The time I have wasted trying to have my 401K moved has been a complete waste of my time (as is this review). Get it together ADP/Voya! I am happy that I will soon no longer have to deal with this utter lack of customer service.

ADP is a terrible company for payroll and insurance services. Had them for only one year because they overcharge you to do payroll and also, they did our insurance wrong for the whole time period we were with them. They had us pay insurance on our owner when he should have been excluded and not on any of our employees. It ended up costing us over $10,000 to correct it at the end of the year when we were auditing our payroll. They also charged us for 2 accounts because we had an owner who was excluded and employees who weren't so we were paying double for payroll services for no reason. They also do not know how to work insurance certificates and understand if they cancel an insurance policy they need to alert all certificate holders and additional insureds. Horrible company, customer service, everything about them is bad news. DO NOT USE THEM FOR ANY SERVICES!!!!

Could not use my pay card for purchase. One rep told me that my account had no activity on it for over 6 months so it was deactivated. I use my card every week. I get paid on my card every week. Another said to go to a store and purchase something and I can get cash back!! The card says ISF when using it although there is a balance. Then a rep transferred me to a supervisor - which I was on hold for 20 min then disconnected. Finally a rep named Scott told me I had to reset my pin, which I did - however haven't been able to grit out to try the card.

ADP is for lazy managers. Having a scan card that clocks you in/out would be highly more efficient.

As a new employee, my small business mgr is unable to pay their staff for service rendered, 4 to 6 weeks out. Unethical, unprofessional and totally unnecessary. If data entry is the issue, hire and expand your staff.

ADP is a joke - they "fee" you to the point of being broke. If you don’t use the card in a certain amount of time, you are automatically "upgraded". Yes, that's right, I said "upgraded" and you are charged $2.95 per month - so they have your money that they are earning interest on plus they are taking $2.95 in addition – WOW. Upon calling and venting to customer service how angry this made me that nowhere on my paperwork does it talk about this "upgrade" and my employer had no knowledge of this, I was told a report had been filed and I would have a call for a supervisor in customer service within 48 hrs.... you guessed it, no call! I then called and spoke with a supervisor which was an absolute waste of my time.

ADP has not and will not obey the state law for GA. I currently bring home $21 a week due to their simple mistake. The state law specifies that any garnishment(s) cannot exceed more than 50% of disposable income. I make $300 a week and they are taking $279! I submitted all forms and proof needed to release garnishments (which should have never been taken to begin with because it exceeds the 50% state law) and they have the release from the issuing agency but they are continuing to take out the garnishment! Very unprofessional, had to call 5 times and talk to 2 customer service reps, 3 supervisors and finally spoke to the supervisor’s supervisor and now I'm waiting for them to call me back. Ridiculously unprofessional and if you are considering using these people for payroll then remember they can't figure out what 50% of $300 is!!!

I've had my Aline card for about 10 days. I've lost count of how many times I've had to call people over all sorts of things. Yesterday, I called to change my PIN which I had never set but couldn't set because of the verification system. It took the agent TWENTY MINUTES to do this and he asked me at least 5 times if he could place me on hold to do research. Then he said he was going to send me through the automated system which didn't work before. When I asked to speak to a supervisor, he said he was going to put me through the automated system. I had to ask at least ten times for a supervisor and DEMAND a yes or no answer from him as to whether he could get me the supervisor.

Horrendous experience with website and robotic moronic reps. I was not told that website not functional with Firefox until several calls. Was told to wait for payment option to appear on subsequent visits for several hours after registering. That too was incorrect info. If you have any choice, I don't recommend dealing with them. If you must deal with them and run into problems, call human relations dept at your employer and complain immediately, rather than risk further frustration and wasted time.

I have spent your trying to fix their mistakes on the last payroll and now they did it again on today's payroll. They deducted health premiums from my employees and shouldn't have.

I had ADP 25 years. They have become a terrible company. Customer service is rude, WAY too MANY errors. They took $$ out of employees chk when they shouldn't have. NOT file returns for states (and don't tell you). PUT employees in the wrong states, take months to be reimbursed for their errors. I HAD TO call 6 times (6 months) for 1 error!!!! Don't use them!

I cashed a check that was credited on 5/27/14. After using the funds the check was returned 5/29/14 causing my account to overdraft. How is it possible that a check is cashed then returned directly from it? My account has been negative since and as an employee can’t reach anything associated with ADP outside of the machine operators. It is now 7/7/14 and I still have not received a full reimbursement.

ADP reversed the direct deposit of the paycheck. It will now take 2 days to sort this out (plus the holiday weekend).

My company Yale University processes its COBRA through ADP. My account was suddenly terminated although I paid all premiums on time. When I contacted, they acknowledge their mistake however the matter was never resolved and I keep getting bills from the hospital during coverage period. Looks like everything is super uncoordinated in the company and everybody gives a different version of what is going on. I never had such a terrible experience with any other company I did business with.

I have so many passwords for everything, home, work, church, websites, that I can't keep up with them all! I try to relate each to the other in order to try to remember then all, but that does not work. Write them down and lose the paper that I wrote it on. They send me a temp pw & I enter it wrong trying to get it in before the site locks me out & am too late! I have 2 or 3 times to log in & I am not fast enough, so now I can't get logged in AT ALL!!! I am now 60 yrs old and this ADP log in to see my pay statement is a PAIN IN THE HEAD!!! I am getting to the point that I don't care to EVER see my check stubs or w-2 form! I am angry & beginning to HATE ADP!!!

My employer direct deposits my paycheck every other Friday. On 6/27/2014 the deposit was not showing. I tried at least 30 times to reach customer service but the recording said they were experiencing high call volumes and call back later. It is 5 AM and I'm going on vacation and my check is not available. I have debits that are supposed to be made today and they will be returned. What should I do when I am charged for these debits?

First, I was laid off 4/10 and didn't receive my paperwork from them until 4/29. I had to cancel and reschedule all appointments for April. I had to pay for April, even though I wasn't able to use it. I logged in online as soon as I could and paid 100% of what it was asking for to cover me from 4/11-5/31. Their web site won't let you pay less! Then I started receiving statements saying I owed another $13 for this period or I would lose my coverage for May. I called and the first person could not tell me what it was for. I tried to pay online, but since it was already in June, it would only let me pay the $13 plus June's payment, even though I didn't need coverage in June.

I work for Medical Illumination Inc in San Fernando, CA. My company is using the ADP Total Source for HR purposes. I would like to explain my situation to you. Back in the February 2014 my company changed the medical and dental insurances and we had a choice of 4 different medical insurance plans. At this time I spoke with someone from ADP to help me to enroll to the best insurance for me and she told me that the PPO is the only insurance which covers the Facey Medical Group and the doctor, which I wanted. She recommended me to enroll to one of the most expensive plans in my company ($500/month). After I enrolled I asked my doctors office and they told me this is not the truth. I went to see a doctor and I already paid co-payment 2 times of $ 50. Now, I need to pay additional about $350 more, because the previous insurance covered only 80%.

I have been paying premiums to ADP Cobra Health, Dental and Prescriptions for the last three months. As of today, I have not been able to utilize any of the benefits. Each time I call, which takes 10 - 15 minutes on hold, and talk to a representative they say everything is taken care of. The representative that you are talking to, by the way, is in India. When I go to the pharmacy to pick up long needed prescriptions, the pharmacy states that my insurance is inactive. I have sent multiple emails requesting information with no return emails. What a scam.

This company is the worst. I was laid off on 4/28. I didn't get my COBRA paperwork until May 19th. I sent payment in right away, but it wasn't credited until 5/29. They still haven't activated my coverage, so I have had to pay 100% out of pocket for doctor visits and prescriptions. Basically I paid for May for nothing and also paid for June and have no coverage. They just keep saying it will get done. WHEN??? What a joke and there is nothing I can do about it. Wonder why everyone hates insurance companies? This is why.

I paid for my Cobra insurance and my account was debited on 5/6 and as of today Blue Shield is unable to verify this with them.

In spite of the initial documents when we started with ADP, saying that ADP would pay EHT, they failed to do so from 2008 for our 5 employees. EHT was mentioned on all the monthly statements. We were audited by the ministry of finance in Ontario because of ADP's failure and have to pay back 12000 dollars in EHT and 8000 dollars in penalties and interest. ADP stated in writing that they would pay penalties and interest if they were derelict. They have refused to accept responsibility. I think they are deceitful and disgusting. They have not honored their written guarantee.

I lost my card and these idiot ** swear up and down that I called stating I had a problem at Target. May I remind you I did NOT have any such problem. For the problem is them. I have had my card stolen and replaced many times. The second time I had my card replaced, the sons of ** sent it somewhere else and when I got a bill with a whole bunch of charges on it, they called me a liar saying I am the one who is making these charges. How can I when I don't have my card? The third time I had my card with me the next morning not knowing my card had been stolen the night before out of my car. I have bills to pay. They cancelled my card without my consent and to this day they refuse to put the money back on my card that I did not spend. Are they pocketing my money? Wouldn't doubt it. This card company needs to be shut down because 1) they have no respect for the customers and 2) they're a sorry excuse for a company.

For two years now the State of Texas requires that I appear to fill out TX quarterly reports because ADP can't seem to figure out how to do their job. ADP says they will resolve the problem in 7-10 working days and never resolves them as well as not contacting me by phone or email. I am at the point of firing them. They actually charged me $90 for a fine the state of TX charged them for lack of filing a quarterly report.

I have repeated payment issues with ADP Cobra Health Insurance and United Healthcare resulting in health providers be informed that my health insurance has expired. I am effectively paying for health insurance but not receiving coverage. Using ADP guidelines, I sent my payment electronically to ADP. It posted from my bank account on the 31 of January. This is for coverage effective for Feb 1, 2014 and good for the month of February. However, today, 1/31/2014, I learned that in the United Healthcare computers, my health insurance shows as expired. Apparently it has been this way all month. I am unable to pickup prescription drugs. God knows what I will do if I need to go to the hospital. This is a recurring problem.

My employer went out of business. I have tried to log-in to ADP but my password doesn't work and it won't reset. ADP keeps saying call my employer. THEY ARE OUT OF BUSINESS!!!!!!!!!!! I have no W2 and can't file my taxes. Every prompt on their number hangs up on you.

Used ADP old green screen with secret code for years, then Web Suite, now the very latest called Drive. Without a doubt the worst yet! As a service advisor, have found some screens, no decimal is used, but are used in others. Get this, NO way the produce an acceptable document for a customer that has an Extended Warranty with a Deductible involved! So far two on site reps and the infamous Web Chat folks are clueless! To make matters worse, I was informed by Sultan (our last rep) that that is "not an issue"! Our old Arkona system was much easier to use and way faster to get a customer handled start to finish. ADP screens freeze, have to click the tap feature more than once to go to the desired screen, all for the low low low price of...the highest in the industry! ADP is one piss Poor excuse for a company! All Day on Phone!

ADP was charging me 66 dollars to write one check for payroll so I told them to cancel in October of 2013. It is now January 2014 and they continue to steal money out of my account. I sat on hold for over an hour then got the run around only to talk to no one. When I finally talked to someone, they acknowledged that it had been 3 months since I cancelled and could not explain why they were still taking money out of my account but that I owed them service fees for the money they stole! Do not use this company for payroll service, it is a scam and a joke!

Trying to get started with Cobra Coverage and Payment portal is always offline. I've seen it online one time. When you call help line, you get an apology and told to send in your payment. They tell you the portal is offered out of courtesy (but doesn't work). This could not lawfully be a legitimate offer for continuation of coverage according to mandated guidelines.

First of all, if you are the employee of a firm that uses ADP, you aren't allowed to talk to ADP, only your company rep can. Secondly I am a FORMER employee of a firm that used ADP and couldn't get in touch with anyone at my former employer because everyone in HR was quitting and no one would/could call me back to help me since they weren't there anymore so I had no way to get in touch with my the ADP rep.

On 10/14/13, I sent a claim to ADP for reimbursement of medical visits and prescription reimbursement. On 10/15/13, I called ADP to ask if they had received my claim and the agent stated yes but he then told me about a specific claim that will not be reimbursed. I have 2 claims, both from Northwestern Memorial Hospital. One is for $15.00 and the other for $20.00. The $20.00 claim will be reimbursed, however the $15.00 claim will not be reimbursed and their explanation is that the $20.00 claim says co-pay receipt while the $15.00 claim says payment receipt. They are to reimburse me for doctor visits, prescriptions, vision, dental and OTC medical or supplies. Both of my receipts look exactly the same and are from the same hospital.

They don't help whatsoever!!!! Spent 45 minutes on the phone just being put on hold and they couldn't even fix my problem. My card has a hold on it and I can't use the money that's there until they figure it out!! I can't wait to cancel my card with this worthless bank and their horrible customer services reps. It's all just **.

Your system sucks! From looking at the reviews of others, I think many agree!!! When trying to log in to pay to look at check stubs, it always says, "Denied, wrong info"! Then I'll do the questions and when it shows the user ID, it's the same as what I put in so I try to do the same with password and nope that don't work either! It's damn near impossible to even look at my check stubs! The system needs to be redone or fixed! This is ** and what's crazy is after calling customer service, it somehow works with the same info I've been putting in for the user ID and the password but!!!.... Only once if you log out and try again a few mins. later, it won't work! Ugh so mad. I mean really, how hard is it to recognize a damn ID and password when someone is trying to log in!

Our child, who is a minor, was given an ADP card by their employer. The company laid our child off after the holiday season of 2012 but has since been re-hired as of July 2013. During the lay-off period, the ADP pay card became deactivated by ADP for non-use. When our child was re-hired, the card was not reactivated by the employer prior to new wages being placed upon the ADP pay card. When our child contacted ADP, they were told that the only way to gain access to their money was to fax their Social Security Number, Driver's License Number, Date of Birth, and Address to ADP account management.

Would never recommend! Due to their errors and not submitting tax payments, lack of following up and sending inaccurate information to the States, we paid over $40,000.00 in fines, penalties, and interest to 3 states. I should have stayed with my PEO. Any savings has been lost in time spent trying to explain to them how to correct their problems, dealing with the States, the warrants that were placed on us, and excessive penalties. You are not allowed to talk to Sr. Management, Finance, or Tax staff, only the customer service staff that cannot answer your questions and must wait for another department to answer which at its best takes about 7-10 days! This was only 1 of the many problems we have!!!

Our company used ADP for its payroll services. Workers comp deductions are part of that service. ADP deducted the wrong amount for almost a year and then called telling us we had 1 month to come up with an extra $6,000.00 in premium money, and offered ABSOLUTELY NO help whatsoever, not even a return on fees charged for filing the premiums in the first place. Is there any recourse at all that someone can take for such blatant bad servicing of an account??

We had a company and ADP handled our payroll. They failed to file quarterly taxes for us in 2009 properly so the IRS hit us with a 10000-dollar penalty for a 900-dollar mistake by them which they claim that they dropped us but then continued to do our payroll for another year and a 1/2.

I called to report a transaction on my account that I did not authorize. They cancelled my current card and issued me a new one, then told me I had to dispute the transaction by faxing some forms they mailed me. I did what was told. It takes 24-48 hours to be reviewed. Well, now we are at 72 hours. There is no way of finding out if they received the fax and they can't get a hold of the department and I still don't have the money back!

We are still receiving constant spam from them begging us to come back with $$$$ even 2 years later after cancelling service. I am feeling that they do not honor privacy policies and do not acknowledge my emails when I ask them to stop calling and contacting me. I am still very concerned about the security of the payroll information we had on file with them. It was a horrible experience to use them as a small company. I absolutely do not recommend them or many other big box payroll providers. Hire a CPA or a smaller vendor so that you have greater control and better security of your payroll information ongoing.

I have contacted and faxed several papers to ADP. I have a lawyer and have filed bankruptcy. My lawyer also contacted them and faxed papers stating that they needed to stop garnishment asap. Of course, this was not done by ADP. Ample time was given to them to work this out. Now for the third pay check in a row, I am broke and have no money to live off. Tomorrow I will be contacting them and expecting a quick return on my money that was taken from me. Another employee had the same problem with this company and they continued to take money from her check for three months after she filed bankruptcy. This is poor business and is something that should be taken care of when they have legal documentation to stop a garnishment.

My job position was clearly salary non-exempt per California State Laws. My employer was headquartered in Virginia. The company used ADP for payroll services. The company did not pay me 1 1/2 hour overtime pay for hours worked. The employer really did not know the laws of the State of California, but ADP should know the laws for California and should pay the 1 1/2 hour. The matter has been reported to the state.

My business used ADP to process its weekly payroll and file all tax returns. The 3rd week of September, ADP did not deduct the federal tax payment from our checking account and send me a notice saying that I didn't pay the tax because it was returned for NSF. I checked with my bank, and that was not the case as the money was still in the account. I contacted ADP back, at which time, they had already cut off access for me to process payroll. Therefore the 4th week of September, I had to manually do payroll. I contacted ADP advising that the returns they filed were incorrect, because the 4th week of September was not included in the returns because I was no longer allowed access to the ADP system. As of today, November 27, 2012, the amended returns still have not been completed and I am being told it can take up to another 2 weeks for completion. We are trying to switch payroll over to Intuit Quickbooks, but they cannot process everything without the amended returns. ADP has been very rude and unwilling to help with this situation.

My husband and I opted for COBRA when I was laid off from one of the big 4 accounting firms. ADP was the administrator of the COBRA accounts. Before Hurricane Sandy, we paid our bill online, received a confirmation notice, and proceeded to prepare for the approaching storm. After the hurricane and trying to regroup, I received a letter that they had cancelled our insurance due to nonpayment. When my husband looked at his business account, we saw that indeed it had already been debited. When I called ADP to ask them to fix it, they said I needed to appeal because (and are you ready for this?) I "didn't speak to a human so there is no way to insure accuracy." What?!

I have to start by saying that my experience with ADP has been really terrible the last month. I had to set up direct deposit with them because I'm supposed to get my child support every 14 days. Nevertheless, I don't get to it until the 18th, 19th or 20th day. I can't count to pay any bill with this money or I will have overdraft fees which has happened several times. It's just a shame I have to deal with all this nonsense! I have asked my ex-husband to help and I have faxed over the forms with voided checks 2 times and another form with another voided check and they can't establish the direct deposit.

ADP took over payroll deductions for my company in Feb. 2012. Since then, they have caused tremendous financial hardship and strain on me and my ex-wife. First, they were sending payments to the wrong account number. My ex-wife and children received nothing. Then, they sent the wrong amounts. All the while, the correct amounts have been deducted from my check. After an unbelievable amount of phone calls and eight months of fighting with them, they started a new garnishment based off a court order that was six years old and not current. All of the short payments have resulted in the state issuing a new order with $2400 in arrears that I've already paid and they are the cause of. And in the past two weeks, they have deducted the new amount on a bi-weekly basis but as I'm paid weekly, they are taking out double. ADP has stolen $2400 plus from me and has offered no means of a refund, compensation or anything else and continue to rob me weekly. When I say I've exhausted all other avenues, I have. Unless this is resolved, my only recourse is to quit my job and sue for compensation. I sincerely hope some help can be provided.

Unprofessional Cobra Practices and Very Poor Service: One of the previous posts mentioned they were surprised ADP didn't have a class action lawsuit filed against them for their business practices. I couldn't agree more. I have never considered hiring a lawyer until now. I wish I would've read these complaints before using ADP to handle my Cobra services. ADP sent me a notice in July that my insurance was terminated on May 31, 2012 without my knowledge. I wasn't aware of this cancellation because I was still making electronic payments from my bank account and Aetna still was insuring me with all my medical bills and prescriptions. There had been a digital account error in my bank payment. I didn't know anything had changed and neither did Aetna. I never received a letter or phone call from ADP until nearly 7 weeks later.

ADP has been processing my monthly train ticket for several years. The money is taken out of my check and the ticket is then mailed to my home. Twice last year, I did not get my ticket. They only reimbursed me for one, so I had to eat the cost of the second. I, since then, have the monthly pass delivered to my place of employment. I did not get the July ticket, so I had to purchase my ticket for $174.25. I then filed a claim and was approved; however, again, I did not receive my check. ADP will not issue another check. They will put the money in my account. I do not want ADP to mail anything. They would not even look into why I did not get two pieces of mail in one month. I have since stopped service but at this point, I may have to eat $512.75 for something I have no control of, and they do not want to work with me.

I've been calling and talking to everyone at ADP. They are good at passing the ball around. I have $31k lien on my personal property due to unpaid withholding. ADP has ignored all my calls and faxes, or sends stupid letters saying that it is not their fault. Finally, Mr. ** helped. So, we thought they paid DOR $3,650 without explanation of the penalties and still on the same boat. The money is owed to the DOR from 2008 to 2012. I stopped doing business with them and use Intuit QuickBooks. Also, I paid some outstanding UI fees. I asked for reimbursement since it was from 2008. I got a letter that said, "We checked your account; no balance is due." Really? Then, I just mentioned that I paid it, and send you the invoice. I have retained a lawyer and he is looking over all the documents and letters. We'll see the results. They're not friendly, just a bunch of **. I have some names to supply if interested. Mr. ** of NJ is the best person at ADP.

ADP raised the health insurance with our company for over 40%. It was just under $200 per month and now it's up to $360 per month. When it was questioned to the Aetna Insurance Co., they referred me to ADP as the ones raising it that high. So, I guess we are helping our employer pay for ADP services, which to me is useless.

I changed my I.D. and went to get a copy of the check, which I cannot get. ABL said that they contacted me about the problem on 6/8/2012. I would like to get the problem fixed. Thank you.

I am a single mom of 2 going through a nasty divorce. My husband refused to pay court ordered child support so it had to be garnished from his check. I started getting payments back in January from ADP, and was thrilled because I depend on my children's father to help support them as I am out of work due to an injury. Everything had been going great until almost 3 weeks ago, when I stopped receiving payments. I spoke to several people at my husband’s work who ensured me the payments are being taken out of his check. I and his employer have spoken to someone with ADP on several occasions they swear the payments have been sent and suggest I speak to my postmaster, which I have done several times. I called his employer again today because I still haven't received a payment. They called ADP, and the same thing, checks have been sent they say and then they say they can stop payment on the missing checks if I first pay them a stop payment fee. Then they will reissue them.

My co-pay for a visit to my son's doctor was declined, because they said that the receipt was not sufficient (even though it said that it was for a co-pay). I tried numerous times to rectify the matter and even have a company-employed health advocate working on the matter to no satisfaction. This is over a $12 claim, and my card is suspended.

Dependent Care FSA: Multiple attempts to submit online claim and the ADP system will not accept. I attempted on Feb 4, Feb 19 and March 18.

ADP put my small business in jeopardy by withdrawing $56,000 that was not authorized. It took 3 weeks for them to return the money after endless hours on the phone with a variety of ADP employees. Once we received the funds back into our account, we terminated the services with ADP. A week later, we continued to get charged for payroll services. A month later, they tried to withdraw $46,000 and did not provide us with the appropriate paperwork for our taxes. Not only did they withdraw money that was not authorized, they also did not file our taxes correctly or provide us with the appropriate workers compensation. We apparently paid an overage of $2000.00 and we the owners were not even covered.

I had money taken out of my account, and I never authorized it. When I called to complain, they said they had to file a dispute, and that they were going to turn my card of,f and said they would send me a new one. All this for a total of $9.79, which would take from the money that should have been paid back to me. I understand if they're trying to avoid people stealing from them, fine, but why would I lie down to the cent? I would like my account to be credited for what was taken out! They said it was swiped at a gas station in another city, when I was never even out there.

They have charged me excessive fees for ATM usage. They tell me that they charge $1.50 for using an ATM. Fine, except that they charge it three or more times per ATM usage. They charge me the fee even if the transaction fails for any reason. They charge this fee even if I only request to see my account balance. They charge a monthly fee of $2.95 just to receive a statement in the mail.

I have been receiving child support payments from Cox Communication (dad's employer) which is then sent to the state and then me for the past 9 years without too much trouble other then the time delay. I have recently been informed that Cox Communications is now using a company called ADP to handle their wage garnishments. My support payment is now 13 days late. I called the company whose customer service is located in India and they were no help whatsoever! They say they have already forwarded the money to the state and yet the state says they have not received it. I asked where the heck my son’s money is. We are struggling because of this. I don’t believe something as important as child support should be outsourced.

Stay away from ADP! When I switched to ADP, the sales rep took all of my prior payroll info. Nonetheless, they did not include the numbers on the reports. Therefore, they showed on their records that I didn't pay state tax in the payroll quarter, when I was with the prior payroll service. They wanted to debit my account a few thousand dollars for the state tax I already paid. I caught it, and they still took the money out of my account, even after they said they would not. So far, I do not have the money, and I was advised that they sent it to the state, which will cause an overpayment! I caught it the next day from the withdrawal too!

I wouldn't give this payroll company the satisfaction of any stars. Why are they holding the W-2 forms up? I mean they are an automated payroll company. The online version should have been batched by the 14th of January. I am tired of speaking to foreign people in foreign countries that cannot answer anything regarding my questions because they follow a script! Are these people also preparing my W-2? This company needs to be audited! Worst payroll company ever.

Why in the world does ADP hold a child support payment for 3 business days, before submitting it to child support. This is causing a true financial burden on my children, and my income. The purpose, I thought for wage attachment, is to receive the money in an expedited way. Holding it for 3 business days is truly unheard of. Can someone please tell me where to go, and log this complaint. With ADP doing this; I am not getting the money for almost two weeks after it's taken. Truly insane. Its is a true financial nightmare for my children and I.

I would not even give a one star rating. The log-in for iPay is impossible to negotiate. Even if you put in the right information, it stone walls and you get timed out. Then, when you go to log on again, it tells you to contact your administrator to reset the password. This is a continuous problem with ADP iPay. I very seldom have to log on to check my stubs but, unfortunately, I have to get the last two stubs to prove my income with the bank and I cannot access the system. I will request that ADP send me hard copies via the U.S. Mail.

I signed up to have my child support directly deposited into my account around July 30th. I faxed in all of my account information and also included a voided check. I was told by the customer service representative that it should take at least 2 pay periods for this to go through. I contacted ADP around the middle of August and they stated that I should receive the September 2nd payment via direct deposit. It is now September 12th and I have not received a payment at all. I have been calling ADP daily and on September 6th, I found out they keyed in my account information wrong. I was told this could take another 5-6 business days to correct. As I type this complaint, I am holding for a supervisor to speak with me regarding my direct deposit or what my options are at this point. I can't believe they are in business with this kind of work ethic. Each time a "supervisor" says they will call you back, they never do.

ADP is the worst payroll company I have ever dealt with. First, our checks came with the wrong signature on them so our employees could not cash them. Then two payrolls after getting that fixed, our checks came with NO signature on them. Then, our checks came with the wrong signature again. When they sent new checks to replace them, the new checks had the wrong account number listed so all our payroll checks bounced! You can never speak to the same person and every customer service representative is very nice and apologetic, but nothing ever gets done.

I would really like to have an online petition to launch an investigation into the practices of ADP. Apparently, in searching the Internet for information in regards to this company, everyone has a similar complaint. I wonder why there has not been a class action suit up to this point. I will gladly sign one and in the event I do not find one, I will look into starting a petition myself. Paperwork and phone calls have still not prevented ADP from illegal practices.

I had a bankruptcy discharged on September 16th, 2010 and the state of Colorado immediately started garnishment of 25% of my income using ADP Garnishment Services. I went to the Colorado Department of Revenue on October 8th and they changed the garnishment amount to 2% of my gross pay and faxed the revised order to ADP Garnishment Services. I contacted ADP Garnishment Services on Oct. 18th to verify that the changes were in place so that I would have enough of my paycheck left to live on.

My employer has sent me two temporary passwords to log into the access website for ADP. Neither of them has worked. I know that my employer is busy and since he has reset the password twice, I know it's a problem on ADP's end. I called in to try to get some help or some technical support. I was told that they can't help me. They don't have a technical support department and that my employer, who is super busy, has to call in to try to straighten it out. No one will talk to me to help me. They can't give me the local office information. Basically, it seems like the only way you can get in contact with any person that this monolithic company is if you want to actually purchase a service. If you need help, you are on your own. They whined about confidentiality, but I'm not asking for any payroll information. I'm just needing to understand why my password doesn't work.

My (child support) wage garnishment was changed from $800/month to $480/month effective July 1, 2010. Unfortunately, this order came through on July 14, 2010 after $400 had already been garnished from my pay check on July 9th as per previous order.

We purchased a 2006 CRV in 2008. The door ajar indicator light came on indicating the back door is open. Since then the car has been back to numerous times. Sometimes it would take a few months, sometimes a few days. I have called to ask to speak to e GM with no response. I called Honda several times and so far the only thing I got was a case number. This is a serious issue because I am dealing with an unreliable door open indicator.

In July 09, I had erroneously started having child support payments garnished from my wages. ADP was instructed apparently by my payroll department to garnish my wages due to an outstanding fee with an oral surgeon. ADP erroneously coded the lien as "child support", hence my payments intended for the surgeon going to a clearing house in AZ, or so I have been advised. My doctor wasn’t receiving these payments due to the miscoding, therefore creating a new request for payment which resulted in being deducted twice from the same paycheck for the lien.

My bank missed a recurring bank payment and ADP Total Source quietly went ahead and canceled my COBRA coverage. When my prescription was declined, I called them and they said they sent many letters but I didn't receive a single one. I asked them why they couldn't send an email or call before canceling. They said they don't have to and the law allows them to cancel after 30 days. After paying on time for more than a year, I offered to retroactively pay any fees including any surcharge, but they said they weren't interested. On top of that, they kept $392 credit which they haven't yet returned. ADP Total Source COBRA coverage is a total source scam. I pleaded with them not to retroactively date my cancellation 2 months back, but they gave me some excuse which also caused my pre-existing condition not to be covered by any other insurer.

COBRA - cashing premium checks, yet consistent attempt to cancel my coverage. Cancellation following re-instatement upon (company's) agreement of wrongful cancellation. This has gone on for 6 months. I have had 3 case numbers regarding disputes with ADP TotalSource, COBRA division since June of 2009. (I believe COBRA is counting on individuals generally not "staying on top" of their policies. I have had to do a lot of work to make sure they are doing theirs.) I believe something is wrong here. Consequences: the result is inability to purchase necessary prescriptions for existing conditions.

I own a small Montessori preschool with about 14 employees. ADP reported my payroll taxes of about $10,000 that I owed for the second quarter of 2008 under the wrong EIN to the IRS. The IRS notified me that I had not paid my taxes, which I had. They just could not find my money. ADP, which I had dropped as my payroll processor, for obvious reasons, kept saying they would fix the problem every time a new notice came from the IRS. They never corrected the problem. They only made it horribly worse. The latest notice they sent to the IRS reported that I made 612 million dollars and owed 172 million! I believe I only had 45 student at that time and my total second quarter payroll for 2008 was $49,000. ADP just compounded mistake after mistake until now my return looks like Halliburton’s.

I have been paying Cobra $505.86 every month since April 08. I recently went to the dentist & was informed my policy was cancelled in May 08. I called Cobra on 04/01/09 & was informed they would correct it in 24-48 hrs. I have called everyday since and as of today, 04/20/09, it is still not fixed. I just keep getting the runaround. Why, if a policy is cancelled, do they continue to accept payments? I believe they are running a scam and keeping people's money and only giving to the carriers if a person becomes ill & needs the coverage. Needless to say, since I am out of work, I cannot afford to pay my dental bill and should not have to as I have been paying for coverage. I also then decided to check my medical coverage & that too is cancelled. Is there anything you can do to rectify this? I am going to write the Attorney General as well which I informed Cobra and that didn't do any good as well.

We need our April and May 2008 payroll registers. We have been asking for them for about a month and they do not answer our calls and tell us they are going to do it and they don't send us anything. We are starting a new payroll company to pay our employees and because of their noncooperation we can not sign a new contract with a new company. We need an urgent response regarding this matter. Thanks.

ADP offer a flexible medical spending account. Legitimate co-payments were denied. The documentation they requested was impossible to provide. They suspended use of the card and kept the money.