ADP Payroll Services

I have had my account for several years through my employer and I have to say that It has been working out really well. I'm able to get my direct deposit up to two day earlier if needed but I have not used that feature. I do wish there were more ways to make deposits to the account maybe something through the app like other banks have. I like the option of the online statements to cut down on paper and customer services has ALWAYS been very helpful and pleasant on the phone. Overall I'm very happy with my account!

I got the card from my old employer and I didn't think it was going to be that good but have been very happy with the results. The only thing that I had a problem with was being told that I had to pay $30 to get a replacement card overnight but I just went with the regular deal that took a week but ended up I never needed to use it so at least I have one just in case I lose the card I have now. But overall I am very happy with the services and the app. The app is easy to use and I know what is going on with my account when I use my Wisely card.

For almost 2 years, I've used Wisely Pay Card. It's simple to use. I get paid and the money is on the card and ready to spend. It's easy to use everywhere I've shopped. It's free for me to track my paycheck and any spending expenses made with the card. I recommend the Wisely ADP Pay Card to anyone; it works well for me. I get all of the benefits of ADP for my paycheck and it's all neatly available for me to access what categories I'm spending. It's easy to use and I don't have to have a bank account to get paid and I use it like a debit/credit card (without typical monthly bank fees)!

I have been using the ADP app for about a year and six months to track paychecks and tip money from work. I love the new feature with the Wisely app that allows you to transfer X amount of money into different accounts. It makes it much easier to transfer the money from a paycheck to my other account that bills are taken out of. I gave it 4 stars instead of 5 just because sometimes it glitches before pay day so I am unable to see how much I will be receiving. When that feature works it is awesome to be able to know for sure what I will be making. The ADP app breaks down where the money is coming from whether it is tips or hourly wage then what are taken out for taxes. Overall the two apps help me manage my money greatly.

Very satisfied overall with the functionality, my only recommendation would be to bring back the total account balance when a purchase alert is sent. I used to get a text when I paid for something that would show me how much I spent and what my remaining account balance was after that purchase, it was incredibly helpful and allowed me to avoid having to log in to my bank and risk my account security. Now I am very apprehensive to check my account balance when connected to public wifi, and it has resulted in either embarrassing situations when my card is declined, or not purchasing an item.

This is the worst payroll service on the face of the planet. Constantly messing up L&I rates. Don't trust the quarterly reports as they can't add. They can't even fill out the reports correctly. You need to constantly recheck their work, so I mean if getting audited is a favorite pass time, sign right up. Trying to talk to anyone about the issues is like talking to a piece of cheese. So in short, RUN...RUN FAST.

ADP purchased our previous payroll company in mid 2020. They did not carry over the records from the previous company. I'm at 4 weeks now and the issue is still not resolved, placing me in a non-compliance position for filling. I've done the online requests, chat requests, phone request, etc. I've spent hours waiting on hold online and on the phone. I literally sent them a ledger on how to correct their errors and their correction was wrong again. Worst performing company that I've dealt with in a long time. Ironically, we left ADP because of their poor performance and then they bought the company we used after leaving them. Which also ironically is the part that can't get right. Here's a thought, when you purchase another company maybe you figure out how to transfer the data correctly first. I would warn any company to stay far away from ADP. Unless you like endless hold times and negligent work product.

Updated on 03/12/2021: Last week 4 thousand dollars was stolen from my husband's account. We reported it right away and asked for the card to be turned off. We filled a police report and forwarded all information to detective. We did everything we could do on our end. ADP has shown no empathy or competency whatsoever. We are being treated like criminals when we are victims. The dispute was closed because ADP reasoned that they checked the ledger at the ATM and the balance was on point meaning that money had to be dispersed. Guess what!? They checked the wrong ATM. WRONG ATM. WRONG COUNTY. What a thorough investigation right? No wonder the balance was on point. You are investigating the wrong ATM. The paperwork sent to us regarding the next two claims in which 2 more thousand dollars was withdrawn was full of errors, top to bottom. Wrong dates wrong amounts etc. It is very clear no such investigation was conducted.

I need to get in touch with ADP because of a payroll error. I will have to wait 4 hours for a reply. How can this be customer service for something as critical as payroll? This is totally unacceptable. There are laws about making payroll errors. I think that by law there should be some responsibilities that a payroll company has to adhere to. This is a failing grade in my book.

Updated on 03/03/2021: After telling ADP my former employer no longer uses ADP and can't get me the info I need ADP tells me to contact that same employer that already said they can't help. It's ridiculous, frustrating, and so it goes on and on.