ADP Payroll Services

ADP is a powerful tool. It is very frustrating as a practitioner to have things change in ADP with no warning or notification. For example - the Performance Review template change this year at some point with no clear communication sent to practitioners. We were ready to launch our annual review process when we noticed the screens and process flow are different from the previous year. These are not bad changes, it is just difficult to effectively advise our management teams on processes when the details have changed.

I would say my experience is between 3.5 and 4 stars. There are constant updates and changes that don't always make things easier or create less clicks. Once I have certain things figured out they get updated again and I need to refigure my process out. For example, time off page has changed. Instead of it being one page with one submit click it's know 2 pages and few more clicks. Explaining this to our employees is not the easiest either when we don't have an understanding on why it changed. Anytime there are updates there are bugs that need worked out and in that downtime the Admins are hammered with questions about why this part in ADP isn't working and so on. When I call to get help they are always very helpful and can generally answer my question fairly quickly. Overall the website is intuitive and it tracks information that I require well. I try not to call and figure the system out on my own, but I do wish there wouldn't be as many changes.

I have worked with ADP for many years, and I can say that the ADP WorkForceNow product is one of their best. They are really making a lot of improvements to add self-service tools and customers can fix issues on their own. The payroll processing is very fast and reliable. The benefits is probably their best module. I appreciate the chat features to answer quick questions but I can also call in if needed. I have a great account manager who is always there to help me when I have a question or I'm stuck. As I do see a lot of improvement there is still room to grow. For example, internal communication still seems to be a mess when trying to talk to someone about adding a new feature or service. Overall I enjoy the tool and find it a powerful and useful tool to make my job easier. I look forward to new updates and built-in automation in the future.

As a long time System Admin of ADP, with my current company as well as 2 past employers, the customer service is outstanding! Our assigned Payroll Account Manager is responsive, knowledgeable, and very supportive while always using the proper level of communication depending on who she is working with. If the issue is not in her realm of expertise, she will quickly point you in the right direction and make sure you get the issue resolved. ADP can't do everything as all systems have limitations. But they are constantly working to upgrade and improve the software and various options to accommodate the ever changing world of technology. Thank you to my PAM and everyone at ADP! YOUR SERVICE SHINES BRIGHT!

I have had my account for several years through my employer and I have to say that It has been working out really well. I'm able to get my direct deposit up to two day earlier if needed but I have not used that feature. I do wish there were more ways to make deposits to the account maybe something through the app like other banks have. I like the option of the online statements to cut down on paper and customer services has ALWAYS been very helpful and pleasant on the phone. Overall I'm very happy with my account!

I was late getting the correct information to them regarding my wife getting benefits with her company...and now they say I have to pay for the rest of the month. If I quit I wouldn't..not sure how this thievery is legal.

I cashed in my company 401k they say they sent out the check. 20 days later nothing, when I look at the info they left out the apartment number partial address. Post office said it was returned back to ADP. I have emailed with no response and called many times to get a message, "Sorry we can't help you." WTF adp. Looks like I won't see. Complete **.

My complaint is regarding the myWisely pay card services. I have used their services for years and they never issued a permanent card for my account. I have until recently gotten a permanent card that finally showed my actual name only after I called them about it. I finally get the card and realize that my name still shows as my maiden name even though I’ve been married over 2 years. For whatever reason that stopped accepting my direct deposit out of nowhere and I didn’t notice until the day I did not get my direct deposit.

ADP has contacted me multiple times over the past few years to try to get my business. Finally after some frustrations with my previous payroll company I decided to make the switch. The implementation was a nightmare. Information was not mapped correctly and the "Implementation specialist" really does not know the system well. Every payroll we processed brought another issue. There is also information that they did not bring over properly from the previous payroll provider (out of pure 100% laziness) and now I am in a position where there is information that I need that I have no way of getting. Don't expect anything that the sales rep tells you to be true as far as ease and professionalism of the implementation process. It is worth less than nothing.

My company has been using ADP for some time now. I used to get paper checks but that is no longer available so I was sent a WISLEY card to get paid on. I had used and trusted this card for almost 2 years. A month ago my card was cloned and my money was drained from my account. I called the fraud number on the back of the card and filled out the paperwork they asked me for. They are denying my claim to receive my money back an'd wont even give me a reason why. ADP Wisely sent me a card for my paychecks that was not SECURE! Now I am left holding the empty bag. I'm ruined because of this company. Somebody help.