ADP Payroll Services Reviews
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About ADP Payroll Services
ADP helps companies manage payroll, employee benefits, taxes, retirement and other services. The company has solutions for small, medium, large and multinational businesses. Its specialists work with businesses to reduce costs and develop human resources (HR) strategies that align with the business’s goals.
- Flexible options and HR add-ons
- Mobile app
- Easy to use
- Lots of employee self-service features
- No free trials
- No pricing info without a quote
Featured Reviews
Our editor’s take
ADP offers a wide range of options for businesses of all sizes and industries. ADP is probably best for businesses needing a highly customized payroll service experience, since it emphasizes customer service from dedicated reps and provides a lot of options.
This service doesn’t publish pricing online, so it’s hard to make direct price comparisons and determine what you’ll pay for specific features. For businesses with no-frills payroll needs, ADP might offer more services and features than you’ll actually use.
ADP products
ADP’s payroll service software allows businesses to pay employees and keep track of payroll data for tax filings and compliance. The features and costs of ADP products depend on the plan you choose, the size of your business and the level of customization you need in your plan.
ADP services
ADP offers HR and payroll software. Many different products are available and can be accessed through a centralized platform:
- Payroll: Run payments for employees, navigating any applicable tax and regulatory standards.
- Time and attendance: Track clock-in and clock-out times as well as attendance and total hours worked.
- Talent: Organize recruitment, hiring, talent management and employee experience.
- Benefits and insurance: Administer employee benefits, business insurance, workers’ compensation, health insurance and retirement plans.
- Professional employer organization (PEO) and human resources (HR) outsourcing: Contract with ADP to have its team support your business with HR and payroll outsourcing.
These and other functions and features are available through ADP packages. Here are payroll and HR packages ADP offers its customers:
- ADP Essential Payroll: Businesses get basic payroll, taxes, compliance and people management features online, over the phone and through mobile access. It includes 24/7 customer support, tax filing, reporting, an employee portal, new hire reporting, payroll delivery, automatic payroll, direct deposit, a debit card program for consumers, multicompany management and multijurisdiction payroll functionality. You also get background checks, state and federal resources, employment verification, new hire self-onboarding, employee discount and wellness programs, a digital HR storefront and Google Ads setup and management features.
- ADP Enhanced Payroll: Everything in ADP Essential Payroll is included. Also, you get compliance posters you can post at your business, integration with ZipRecruiter software, payment service for employees with wage garnishment, state unemployment insurance management and ADPCheck checking. This package also helps you track and review expenses associated with particular jobs.
- ADP Complete Payroll & HR Plus: Everything in ADP Enhanced Payroll is included. You also get access to live support, software that helps you build an employee handbook, ideas to help with finding the right salary ranges for jobs, templates you can use in your human resource activities, a compliance database that’s updated regularly so you can follow laws and regulations in your local area, a tool that helps you create job descriptions, human resource forms and documents, human resource tracking, alerts and notifications, and a collection of forms and ideas you can use in hiring and managing your team.
- ADP HR Pro: Everything in ADP Complete Payroll & HR Plus is included. You also get an applicant tracking system, employee assistance program; learning management system, business and marketing tools with live advice; access to Upnetic legal services software; and access to a proactive HR support team.
In addition to these packages for payroll, ADP offers other apps and custom features. Many of ADP’s features are designed primarily for enterprise business needs. If your organization has other needs that aren’t listed in existing packages, you can ask ADP about its additional services.
How much does ADP cost?
Although these plans are detailed on ADP’s website along with information about your options as a customer, ADP doesn’t publish pricing online for its software and services. According to ADP, pricing isn’t published because quotes are customized based on features, package choice, number of employees and other factors.
You can contact ADP through its website to get specific pricing for your company. After submitting a few details such as how many employees you have, your ZIP code and your contact information, a representative from ADP will contact you to schedule a demo and provide a quote.
ADP FAQ
What is ADP payroll services?
ADP is a global company providing HR solutions for small, midsize and large enterprises.
How does ADP work?
ADP payroll and HR software helps companies manage payroll, employee benefits, taxes, retirement and other services. Users can log into ADP’s platform to access employer information and features.
Where is ADP available?
ADP offers services in more than 140 countries and markets to help organizations pursue their talent strategies.
Is ADP legit?
ADP is a global HR solutions provider offering payroll, benefits, taxation, retirement and other talent services support.
ADP Payroll Services Reviews
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- 4,681,718 reviews on ConsumerAffairs are verified.
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- 4,681,718 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 10, 2022
Our rep is outstanding. This is part of what makes ADP stand out from other vendors. I know I can count on her when I have a question! I could not be successful without my outstanding rep! ADP is lucky to have her.
Great to hear Lisa Thank you!
Reviewed March 10, 2022
I came into an HR position with very little experience with ADP, however, in the past year I've learned how to run all kinds of reports and how to use all the different hiring, terminating, transfers, and automated systems in ADP. It's been amazing for running imports to do mass transfers instead of manually doing each colleague, then you can simply run a report and double check the automated work! I would definitely recommend ADP to any large, or small businesses, as any time we have run into issues with latency, errors being thrown with how we do processes, etc., ADP has always been on the line with us, or even joining into video chats to screen share and show first hand what we are running into.
Great feedback thank you for taking the time!
Reviewed May 12, 2025
Recently my work switched to a new ADP system since the old did not allow us to request vacation time and luckily I took a screenshot of my accrued vacation hours because now that everything is in the new system I'm missing hours. Also I noticed that there was 1 week of new accrual missing and my HR person knew about the 1 week of accruals missing and she sent ADP a 2nd request with a spreadsheet but they still haven't updated it yet. Unfortunately my HR person was a little confused about my other note with the carryover balance missing hours but if I don't get those back I will submit a formal complaint against ADP because stealing accrued vacation hours is fraud.
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Reviewed May 12, 2025
I only wish no stars were an option. Two years of issues with no real help. We are tired of asking for help and having our 'specialist' send us instructions that are incorrect, not applicable, or completely unclear. This business is a joke. They will do nothing. They try to turn everything back onto the customer. ADP needs to remember that they work for me! Tax issues have been pending for 2 years. They said they couldn't move forward because of missing information; you don't need the information if the employees were not here at the time of the issue. Did the person 'helping' (I use this term loosely) even read what was sent to them?
I waste more time providing them with information about things they screwed up to begin with. One thing they know well is how to deflect everything. I know a few ADP employees who are at the Olympic level at this. When does this stop? How do we hold them accountable? They don't care; we will just be replaced by another business that was lied to repeatedly during the sales pitch. All of the answers to these complaints are just lip service. I can call 10 times daily and still have nothing to show for it!
Reviewed April 30, 2025
We are currently stuck in a 3 year contract with ADP, unfortunately promises made about what their system was capable of, and their customer service were very misleading. To date (8 months in) and the implementation and functionality of the system has been a nightmare. From missed/incorrectly filed taxes, to incompatibility with reports, or lack thereof, as well as lack of basic functionality is extremely frustrating as a practitioner. I would urge anyone looking for a new payroll provider to be very cautious in switching to ADP.
Reviewed April 28, 2025
I am annoyed I even have to put 1 star. This company is by far the absolute WORST. The rumors about poor customer service are true beyond belief. You literally get no responses from anyone, they charge your account with no notice fraudulently then if you notice they say they will refund but have yet to do so, after they sign you up, promise you the world, and implement you will never hear from them again. I am only writing this review to save other companies from the agony we have endured, and we only ran with them for 1 year. Can you imagine? DO NOT use this company!
I'm sorry to read of your disappointment with customer service.
Your email address doesn't come up in our databases, so I'm unable to determine which ADP Service Center you worked with. I will send you an email requesting more information about your company. If you respond, I would be happy to have a leader from your former ADP Service Center contact you to hear your concerns and see if there is anything they can help you with now.
Kind regards,
RP - ADP Client Experience
Reviewed April 24, 2025
Horrible company. Canceled our payroll and a year later they start billing us. Billed us 150.00 for insufficient funds because they couldn't pull out money. Hours on the phone filling out paper that cancel again. Do not recommend.
Hello Vicki, I'm very sorry to hear that you had this experience and would be happy to escalate to a team leader. Please respond privately using this site with your company information, your contact information, and any other details you would like to include. Once I have this information, I'll be able to move forward. Thank you, PD - ADP/Client Experience
Reviewed March 28, 2025
Nothing about ADP is transparent. You are definitely just a small cog in large machine, and your needs are really inconsequential for them. The only thing worse than working with them is cancelling with them. They just got NASTY and did everything that they could to make my experience hell. It worked! It was and even two months later continues to be a nightmare!
I am sorry to read of your dissatisfaction with your ADP experience. I will forward your review to the leadership team of your ADP Service Center. They will arrange for an ADP Associate to contact you to discuss your concerns and see if there is anything they can help you with now.
Kind regards,
RP - ADP Client Experience
Reviewed March 10, 2025
Worst business decision I ever made. They are overpriced, non stop trying to 'upsell'. 3 different logins for 3 different portals. One of which I have NEVER been able to access (one for payroll, one for the 401K and one for myself as an employee- that is the one I cannot get in to). My old payroll company had ONE login, and I could switch to employee view. Should not have left them. Customer Support is overseas of course. Absolutely despise this company, it gives me so much angst in trying to run my business.
Reviewed Feb. 18, 2025
ADP displays incorrect data frequently, close to all the time. It cuts your access randomly and frequently. False red flags on tedious stuff and more. It's just not worth messing with. Employers should stop using it.
Reviewed Feb. 14, 2025
The worst company ever to deal. No designated person, always a wait in the que. People you are connected to are in another country i.e. Philippines, India and there is a language barrier and connection issue. The system is not as straight forward. You have to always modify a task or if you need to create a report so many steps and time. Too much time wasted with this company and the whole process calling the 1-800 number with ID requests 2X. Once with the automated attendant the second with whoever answers. Should be more up to date with technology by now.
Updated review: Feb. 12, 2025
Changed to two stars because they responded to the review and got me refunded. I wish it hadn't taken this, but they did make it right.
Original Review: Feb. 10, 2025
I keep getting billed after canceling our account. I've had multiple phone calls and made multiple people claim this won't happen. They were very helpful in getting me signed up but then they gave very bad customer service.
I'm sorry to read that you've continued to be billed after you thought that all services were terminated. I am forwarding your review to the leadership team of your ADP Service Center. They will arrange for a leader / Senior Specialist to follow up with you to assist.
Kind regards,
RP - ADP Client Experience
ADP Payroll Services Company Information
- Social media:
- Company Name:
- ADP
- Address:
- One ADP Boulevard
- City:
- Roseland
- State/Province:
- NJ
- Postal Code:
- 07068
- Country:
- United States
- Website:
- www.adp.com