ADP Payroll Services Reviews

The biggest problem I had was with the retirement services. They were very expensive and they were horrible at any communication. I never could get a good explanation of the fees after asking multiple times. No matter how hard we tried I could never get them to deal with my manager so I (the owner) had to deal with all issues with them. When trying to cancel, they would not cancel the retirement until into 2025, making it impossible to switch to another plan rather than a 401 K which I would never do again based on the apparent high fees. The amount deducted monthly for the retirement was way more than the contributions and the matching amounts. And the cancellation fee was over 1000.00 (that is just standard for them they said- it was not an early cancellation fee).

Last two weeks was a nightmare for me because I started to work ADP. I was stressed out and called customer service many times. They are amazing. I talked to many people, but three of them went above and beyond, that needs appreciation: Wella, Rosetta and Yaqub. Thank you so much ADP for such a wonderful customer service. ** Ottawa ON

I opened a wine bar, in Spring TX in November 2021. I initially sought payroll help from Paychex and switched to ADP in November 2022. In retrospect, it was a huge mistake. On 4/3/23, I received an IRS notice that ADP filed Form 941 for the 4th quarter of 2022 and Form 944 should have been filed instead. I submitted notice to ADP and received a reply on 4/13/23, they would contact me about the next steps. On 4/20/23, I received an email from ADP indicating they resolved the problem. I received notice from the IRS on about 9/6/24, that I had not filed a 2022 Form 944 tax return. I submitted it online through the ADP portal. I then received an invoice (dated 9/6/24) in the mail (on or about 9/10/24) from ADP that I owed $11,182.06 in taxes for 2022, and they would be debiting my bank account on 9/16/24, for this amount.

They are going against contract. They are taking money they are not suppose to take. I suppose to get 3 months free and have not gotten it. I suppose to signed up biweekly. They be taking money out weekly.

I have been trying to speak with a live person to assist with our company 401K, but can NOT reach a live person. I have been put on hold (I think) for 20 minutes, no music, no acknowledgment that I am on hold. We do not have a representative to call, even though we have asked multiple times. When ADP was selling us their service, they said that they are always available. We were with PayChex, and they were great. Considering going back to them just due to ADP's lack of service and availability of a live person.

After many years with ADP, I am unfortunately going to move my business to a different provider as lately Client Services is dropping the ball and not providing the service they used to. Not sure if there's been a staff change or training gap but ADP is no longer what it used to be.

I regret that the minute I started working with ADP, I thought it would reduce my pressure, but in the end, it was just the opposite. It is so difficult to talk to an unsure rep, and the reps in the Philippines are unknowable, so you will just get overwhelmed. Look for a different company.

ADP has to be the worst payroll service I have ever seen! The fact that this is a company that deals with employer and employee pay and does not have support is unquestionably the worst business model. The company should have direct customer support instead of being cheap! The automated system is an absolute joke and offers no real support. Why are companies like this allowed to get away with this? There should be an oversight committee that they should have to answer for not being vigilant in offering the bare minimum for companies that pay this company. As much money as this company takes in from its consumers and not to offer the very best support tells how disgustingly inadequate this company really is! There are smaller companies that offer way better service for half the cost!

This company will take your money from Your account and then not send payroll checks in a timely fashion. Employee checks then have to be handwritten because it’s not their fault that ADP is completely inept. I now carry two payroll totals on the average of once a month, until ADP decides they will put the money back into my account. This normally takes 5 business days and a minimum of 5 hours on hold. Be prepared to be lied to and hung up on. The employees will think it’s a joke to jerk you around and leave you on hold “until you calm down”. Please, please, please don’t get yourself and your company involved with this bunch of “overseas” thieves.

I am being told by my employer that ADP is not working with them to give me my full PTO that I signed an Addendum for when I agreed to work. I can not talk to a human at all when I try to call, no option for this. All I want is what I was told I would get when I agreed to the employment.