ADP Payroll Services

Overall, ADP does a relatively good job with their Payroll and HRIS capabilities in Workforce Now. The areas where ADP is lagging compared to other competitors (i.e., Paycheck, Paycom, Paycor, Paylocity) has been their inability to get with the times for HR reporting, customer service, and Point of Sale integration. When it comes to HR Reporting, simple information like turnover rates, average length of service are not reports already made available by ADP. Rather you have to create a custom report or piece together several ADP reports to get the answers most HR professionals look for.

The program platforms with ADP can be at times a bit of a challenge - The system will not keep the archived employees off the master control report - (I have asked for this to be looked at by the ADP IT Dept and see if this can be reformatted) - When the employees are archived and blocked on the main platform where you hire/rehire and term employees. The system is now adding in FLI and MLI to employees who are exempt from the WA FLI and MLI taxes on manual checks and is delaying the payroll preview and giving employee level errors. I called ADP and the ADP reps are very friendly and helpful - trying to figure out why this is happening. It appears to be mainly the programing that can get a bit frustrating when previewing the payroll.

We recently implemented your Essential Learning LMS module. The implementation was fairly smooth, although I would have liked some documentation to accompany the "training" I received on how to administer the system. I understand the LMS module is still very new to ADP, and I'm hopeful that more functionality will be added in upcoming releases. Things like the ability to customize and suppress emails on ILTs, to have assigned courses appear in the "Things to Do" tile on the home page, and the ability to proxy as a user to see what they are experiencing are all standard LMS functions that will need to be incorporated to successfully complete with other systems. Also, there are certain reports that LMS admins need to run, so rather than make me have to create custom reports, they should be available as standard reports.

I would say my experience is between 3.5 and 4 stars. There are constant updates and changes that don't always make things easier or create less clicks. Once I have certain things figured out they get updated again and I need to refigure my process out. For example, time off page has changed. Instead of it being one page with one submit click it's know 2 pages and few more clicks. Explaining this to our employees is not the easiest either when we don't have an understanding on why it changed. Anytime there are updates there are bugs that need worked out and in that downtime the Admins are hammered with questions about why this part in ADP isn't working and so on. When I call to get help they are always very helpful and can generally answer my question fairly quickly. Overall the website is intuitive and it tracks information that I require well. I try not to call and figure the system out on my own, but I do wish there wouldn't be as many changes.

I have worked with ADP for many years, and I can say that the ADP WorkForceNow product is one of their best. They are really making a lot of improvements to add self-service tools and customers can fix issues on their own. The payroll processing is very fast and reliable. The benefits is probably their best module. I appreciate the chat features to answer quick questions but I can also call in if needed. I have a great account manager who is always there to help me when I have a question or I'm stuck. As I do see a lot of improvement there is still room to grow. For example, internal communication still seems to be a mess when trying to talk to someone about adding a new feature or service. Overall I enjoy the tool and find it a powerful and useful tool to make my job easier. I look forward to new updates and built-in automation in the future.

ADP has owed me money from a previous employer since Feb 2022. It's August 2022. They refuse to resolve the issue. Just keep this in mind if you are thinking of using ADP to handle your business payroll service. They are so inept, they can't process a single check for months and months. Horrible follow up and customer service. Do not use them.

This is an FYI for anyone who has ADP or is considering it for your business. I notified ADP I would be out on paid vacation for a lifesaving procedure. They informed me that any leave of any kind would terminate benefits if that time goes over at the end of a calendar month. I returned to work the same month 4 days prior to the end of the month. They still cancelled benefits.

I work for a company who uses ADP and ADP has the worst service when it comes to payroll tax related issue resolution. They messed up with filing taxes and my employer received multiple notices from the IRS which ADP was not able to resolve. It took them weeks only to restate what the notice says! So frustrated! Their response literally was “The inquiry indicates a discrepancy and/or missing information... Although we were responsible for... the year in question... Contact the... agency directly to resolve this matter.” Really?!!! You were responsible but we have to deal with the mess?! How about taking responsibility and helping your customers like a real company?

For two years, our company of 82 employees lived in the fiery pit of ADP. The sales call was glowy and spectacular. Then, reality. For the first few months we had to handwrite each check because despite multiple reassurances that it would process, they could not figure out how to raise the limit for our payroll amount (of about 180k per month). Over the past two years we spent 100s of hours, no exaggeration, of four of executive team members' time to deal with calls--being put on hold for 1 - 2 hours no matter the time of day, multiple transfers, and the primary goal of passing us off to someone else. When they say "someone will call you back"--that never happens. No single person can answer the question, they send you to "another department." They had to refund us over $4,000 of overcharges for billing us for employees who had been released for more than a full year for whom we were still being charged.

I chose to switch from using Quickbooks to run payroll for myself only to save time filing state and federal payroll taxes, and reduce the errors I was making that was costing me money. Only problem is, ADP hasn't saved me any time with all the issues getting set up, then tried to charge me for State tax penalties after repeatedly saying they wouldn't, and were not upfront with increases in prices for cost of payroll services. After 18 months of having the service, I still have to take as much time calling them to find out why prices have changed, what they're doing to fix state filing issues, and it's costs me more than using quickbooks.