ADP

After 18 months of TriMet and tax reporting failure, we were forced to terminate our relationship with ADP. We were charged almost $1000 in penalties and interest by the State of Oregon for ADP's delinquencies. After an estimated 6+ hours on the phone attempting to resolve these issues, they still were unable to make good on their mistakes. They continued to automatically drafting their monthly payroll fees from our bank account four months after we had moved onto a different payroll company. Gusto has been treating us well over the past 3 months. Don't think I'll ever encourage the next startup I work for to utilize ADP for their payroll services.

The first I got my card everything was normal. Until one day I couldn’t use my card anymore so I called customer service. They told me they blocked my card because of a fraud on the card so I asked for a new card and they said they will ship it to me in 7 to 10 business days and that was 3 months ago, I’m calling them constantly since then. I gave them 3 different address so far, last time I called was today and they said 7-10 business days!! Hopefully I’ll get the card. I AM GETTING PAID ON one day!

I filed for bankruptcy August 20th, 2018. The paperwork to cease garnishment was filed August 22nd. I continued to be garnished. I have repeatedly emailed my employer and was assured this would stop and I would be reimbursed. My most recent paycheck I was reimbursed $71.42 (half of what was owed) but also garnished $140.77. So now I am owed $213.19. I am really sick of this.

I wanted to review my history of my pay and hours that I've worked. My employer told me to check online on the ADP website. I've entered my user id and password but I am not authorized to access my account. I called ADP. I spoke with someone. They guided me to go into my account but I was denied access again so now my account is locked. I told ADP it was locked now. ADP told me to try again in 30 min. By then it should be unlocked and I should have a chance to enter my info to access my account. I waited 30 min. Tried accessing my account and I was denied access again. I don't know what to do. It's very frustrating.

I called ADP a week ago about a transaction from an unknown merchant that charged my card. I have no business with them and they were from out of state. They sent documents in the mail that I sent back via email. I called to check and see if they received it, they did. Even asked if there was anything else I could possibly send to report my claim and I was told “no”. Here it is a new week, I called about the claim, only for them to tell me it was denied because there wasn’t enough information. I’m pissed. How in the hell am I supposed to prove I have NO ties with a merchant that I have as to NO CLUE who they are?

I am extremely disappointed with this company. I do not have a physical mailing address, and they do not send cards out to a P.O. box, so I decided to have it delivered to my place of employment. It takes 7-10 business days to get a replacement card. I still have yet to receive my card, and I cannot pay my bills and am about to lose my home because I cannot receive my card. A company that handles somebody's money should be trusted to do what they can to help a get the customer's money. I will probably be using a different company for my money from here on out... $1200 down the drain because I can't get a simple card... Thanks ADP.

We were trying to switch work comp insurer. Our request for the policy cancellation was denied by ADP rep in March due to no proof of active coverage, and we could not get a new coverage because new provider was requiring a cancellation proof from current insurer. Since we were given a runaround we decided to keep coverage with ADP. We notified ADP rep about it and kept paying the work comp installments. When we noticed we were not charged for the Work Comp in the beginning of May we contacted ADP and were assured that our policy was in a good standing. We have not been notified about the cancellation by any means. We learned about it from NV department of business and industry notice. First they admitted that the request was processed erroneously but when they were not able to reinstate our coverage they backed up.

ADP made a HUGE mistake withholding more than $700 from my pay weeks after a garnishment modification was received by their offices. ADP admitted to being at fault and a resolution was offered by a supervisor over two weeks ago due to the extreme hardship it created for my family. We are now 1 mo into this process and I still have not been reimbursed. The escalation supervisor who accepted my call yesterday was short in tone, discourteous in her demeanor and disconnected the call prior to asking if I had further questions/concerns. I believe this entire matter was mismanaged and ADP failed me as a consumer.

I am an international student who was working with a small company in Denver. I am exempt of the federal taxes and the Medicare. I updated my documents to the company but the taxes were cut from my first paycheck. When I contacted ADP, I was informed that they will send me a check for the tax amount that was cut from my previous pay. Unfortunately, I moved to a new apartment in Denver and I lost my job. I am trying to contact them to send me a new check to the new address. Please help me connect with a representative so that I can get my check.

Here’s the short version. I told them I did not want a health savings account, they give me one anyway and put 300 dollars into the account that I can't retrieve. When I called to correct this, they inform me that I can cancel it next year in June after they rob me of another 300 dollars. Don’t choose ADP. Thieves.

I own a new female small business that got forced into taking their workman's comp ins because my new ins company didn't have my new policy finished so our rep told me to take the insurance and cancel it so we could process the payroll and he assured me that there would be no charge to cancel. Fast forward a couple of weeks and I contacted employers pay and they told me that I will be fined for canceling the policy and the rep lied to me. I sent the paperwork in to cancel and they insured my workman's comp for 5 days and then they sent me a bill for 699.00 dollars and that's for only 5 days. Steer clear that a bunch of thiefs and I will be filing a suit with Attorney General for false promise and taking advantage of a women. ADP itself has been great to deal with and this a complaint against Pay-by-Pay not ADP.

One star is too much for this company, I would rated MINUS 10 stars!! For years I used ADP for my monthly payroll. They kept calling me offering "affordable workers Comp." They sent me a very reasonable quote "pay as you go" of $271 PER YEAR. So I canceled my previous policy and signed with ADP. What a mistake!!! They started charging me $75 weekly!!! For account "maintenance", as I mentioned, I was doing Monthly payroll for years! I was forced to close my payroll account and insurance in order to stop the bleeding. NOW THEY STILL TRYING TO CHARGE ME $75 even though the account has been closed for over a month!!! There is no way to stop this people!!! The good thing is that I ended getting a much more affordable company for my payroll. Gusto online is awesome!! Great customer service and very easy to use.

My child’s father's job participates with ADP, does direct deposit and things of that nature. He recently had to cancel his ADP card because he thought it was stolen. He recently got paid this past Thursday but cancelled the card on SUNDAY the week prior. He was told it takes 3 days for the card to be completely canceled... it’s currently still in pending closure status. His money is just sitting there and has absolutely no way to access it! We have bills to pay and cannot because we have no solution to this problem. They said that they would send him a check in 7 business days but no check. WHY can he be expedited a new replacement card so he can immediately access his funds? He has been told by several reps there’s nothing they can do but send a check but they don’t really know when he’s get it. They all GUESS it will be to him in 7 business days. This company is a whole wreck. I’m so glad I don’t have to deal with them.

I was suggested to switch to ADP for doing my business taxes by my bank and my whole experience was just horrible! I am not the type of person who writes bad reviews at all, I try to either give a nice feedback, or if something was not good just say nothing... Because I understand we all make mistakes... But this was SO HORRIBLE!!! IT WAS MY WORST CUSTOMER EXPERIENCE EVER! DO NOT USE ADP FOR YOUR BUSINESS!!!

I’m so confused using ADP. I set my direct deposit up on Sept 7. That’s the day I was supposed to receive a check. It’s been 2 week and there’s are 2 checks that are just out there. And I double checked my direct deposit information.

ADP is a terrible company. If I had an option to give this company a negative ten stars, I would. They dropped my FSA without properly notifying me. Transferred the service to another crappy company called WageWorks. Then they moved the remaining balance to another company. Their customer service has yet to contact me regarding my FSA. They haven't reinstated my account yet. #PoorCustomerService.

Easy to work with especially Online access. I am happy with the service. They're on time delivery. Will email you when is your payroll will due. First time customer they give me almost 4 months free payroll.

Excellent client services, polite, knowledgeable, resolves issues timely with detail explanation. Very friendly, even if you need guidance a rep will walk the customer through the steps with explanation, need a report that is not available they will assist in creating one all good.

Very helpful, answers my questions, returns my calls in acceptable time, delivers paperwork in reasonable time. I have used ADP for many years and have been pleased with your professionalism and accuracy. Thank you much.

Payroll is very easy and user friendly as to make it easy to avoid errors. Changing information is well protected, but not time consuming at all. I find that getting payroll complete saves half the time with ADP in comparison to other payroll programs I have used.

As a small business with 16 employees, ADP is a lifesaver! It is great that I do not have to figure the taxes that need to be deducted from each employee's paycheck. I would highly recommend ADP for a small business.

Customer service is always helpful whenever I call with questions and concerns. The program is very easy to use the calculations are fast and accurate. My check stubs arrive promptly and early in the day.

The different ADP employees that were involved in getting the payroll set up and running smoothly had the training and knowledge to be very helpful and the whole process was not painful but extremely easy. Thanks.

I have a very small not for profit business and use ADP for payroll. So far I have only good things to say. I am happy to say that I have no complaints whatsoever. Their reminders are helpful and the paychecks always arrive promptly. The times that I have had a question the people that were helping me on the phone were very knowledgeable and answered the phone promptly. Customer Service is better than most companies I deal with nowadays. Thank You.

We were notified that there was an issue with reporting our unemployment taxes. I asked our accounting company (Gonzalez Associates) to work with ADP to resolve a tax reporting issue. I don't know for sure, but I believe it has been resolved.

My client started receiving below par service when he added a second location. Employees were erroneously deleted, hourly rates and hours were wrong. Client attempted to reach someone at ADP to correct and find out what happened. The only answers he got were we don't know what happened and we don't know how to correct it. I thought he was misunderstanding the process until I just had my own first hand experience. He finally closed his account and moved on to another company and the got a termination notice for his worker comp insurance. ADP was the broker of record and handled every detail for the client from day one.

I have used ADP for payroll for about 15 years now. They are accurate, prompt, and I have never had any trouble with them filing the correct payroll taxes. My accountant is actually the person that recommended ADP to me. I now have RUN online payroll, which is extremely convenient and cuts down on the amount of paper that I need to file. Much easier to put a pdf into a folder on my computer. Highly recommend.

Staff extremely helpful and knowledgeable. System easily used. Reports and updates are easily accessible and formatted. Contact of main office: HR & Support answers the phone and provide answers to my questions.

The software is pretty easy to follow but I have had a positive experience every time I have had to contact ADP for support! The price is very affordable and ADP was exactly what our small business was looking for, thank you ADP!!!

I have been an ADP client for many years and very happy with their service! ADP communications are always on time and they keep me up to date with any changes that may occur! I never had any issues and all their reports are always accurate! Thanks ADP.