ADP Payroll Services

When I processed payroll, there was one person that was not processed. ADP staff worked with me and explained that the taxes would be taken out and the amount of payroll check to the employee needed to be issued in the correct amount. It was very simple and easy. No headache over it. Did not take long, actually, it was handled and I was off the phone in the normal amount of time payroll normally takes. The one request I would have is that the employees speak better English. At times it is very hard to understand what they are saying. I do not want to offend anyone by constantly saying excuse me I did not hear what you were saying. I heard it, I just could not understand them.

Since joining ADP I have had a good experience with each team member. However, my concerned is with the Human Resource department. Numerous of times, I have reached out to HR to discuss certain employee issue, like written warning, how to terminate an employee, etc. But every time I needed more information on a certain matter I would contact HR and would get different representatives, given me different suggestions on how I should resolved a matter. But to give them credit, each representative would asks me what state that my business is located and would reflect on the state laws in my region.

I am the CFO & COO of an educational services firm with fluctuating payroll, but I am very tech savvy, and ADP had some solid options for me to consider. I was at Paychex and they got too costly and services didn't warrant that premium vs. ADP. Sales team at ADP knew my needs before I even asked based on a quick survey call and provided me with a no pressure proposal and let me make the decision. My experience with ADP has been fantastic. Every client has their own story, and this is mine. It will take a strong force to pull me away from ADP. We have a strong relationship where my sales rep knows me now personally and what I need and look for in ADP. This is invaluable and something other firms miss as after the sale is closed as the contact drops after 90 days.

It's more up little down that explains my relationship with ADP. Our relationship goes back to when the company main office was on Route 3 in Clifton. ADP have the sources and the complete package to beat similar companies in the market but also have some problems when changes needed to be done but overall they are the best company doing payroll and handling payroll taxes. I have a great experience dealing with customer support and I am lucky they assign me a nice person taken my data every two weeks. The reason I never give the max points myself included is there always room to improve. As far as recommending the company to everyone there is no questions. Yes there might be other companies offers less cost but I always believe you pay for the product you get as long as it's reasonable.

In general we are happy with RUN; it has made handling payroll very easy and quick. I wish we could change the frequency of the pay so she gets paid once a month, at the beginning of the month, for the next month but by the weeks in a given month. If the first day of the month falls on a Monday, and there are 4 weeks to the month but 3 extra days at the end, she gets 4 weeks pay for the month and the extra three days are paid on the next pay. I was told if someone gets paid for the month, ADP can only paid the first through the last day of the month. Too complicated in some cases, like ours! We went with a payroll company so it would be easier, not more difficult. I believe I am charged much to run pay for the one employee I have. Updated 03/11/2019

I have no incentive to keep using ADP. It's expensive to run pay for 1 person.

I have worked with ADP for 10 years without one issue. On time, accurate, no issues ever. Fast, easy to use platform for entering payroll, easy reports and downloads, W-2's arrive lightning fast and have never had one complaint from an employee. Several Payroll companies have been knocking down my door and decided to read the reviews here. I am staying with ADP. If it isn't broke, don't fix it. If you need a payroll provider, go with ADP. If you are with ADP, stay with them. Cheers.

As an independent, small CPA firm, it is not possible to offer all services to all clients. ADP is my go to for all things payroll related for all of my clients. When someone needs payroll or HR services, I hand them my rep's card. I have NEVER had a negative comment on the way they are treated or the exceptional service they receive.

I want to start by saying ADP is violating Arizona State laws by holding child support more than 2 days per the court order. My ex gets garnished for child support bi-weekly. It has been 2 weeks late again. This has gone on for 4 months. I have a special needs child. I have messaged them on social media, called corporate, emailed, and called over and over. They give me the same scripted response placing blame on their client my ex husband's employer. They have 0 transparency. It went as far as being 2 months behind and ADP held my son's money. It's illegal and ethically wrong.

Anytime I need help you all are very helpful. I don't ever feel unimportant. Customer service is most important to me. System is easy to navigate and make changes. Payroll is a breeze. If have questions it's usually quick and easy to get an answer.

I have found working with ADP team members to be helpful and easy. Sales to Client Services staff, my experience is has been excellent. I have and will continue to recommend ADP Services in the future.