ADP Payroll Services

Hi Team, We reached out to ADP's team for an update on case number ** and spoke with a representative named Kelvin. During our conversation, we inquired about the status of the case. Kelvin, the ADP representative, informed us that resolution should occur within 8 weeks from the date the ticket was raised. Although we called several times, finally the ticket was initiated on June 26, 2023, making the 8-week deadline on or before August 21, 2023. We relayed this information back to Kelvin, that the 8 weeks were over, and we are still waiting for the update.

Very fast and brief introduction to ADP upon signing up. Was told there were going to be several meetings/training to begin with. One was on retirement plans. Signed up for that one. Due to all of the confusion with training and meetings, after a month, we decided it was too time consuming so we ended the service. Upon receiving a bill the next month, I called my contact and explained that I had been billed. She said it was probably for the IRA Retirement contributions that we could keep contributing to it.

RUN FAR AND FAST!!! I have been with ADP for four years, the first year they sent in random and wrong T4 updates causing my staff to owe taxes on nonexistent income. I spent six months asking for help to be told "sorry we can't help you". You will spend hours and hours and hours on the phone trying to get help with something only to reach someone who has no clue. They won't respond to calls or emails for days, screwing up your payrolls. They will remove your services due to their own ineptness and inability to respond to emails before your payroll goes through, causing mistakes and then blaming it on you.

Since 2017 my employer has forced us to use ADP's payroll services to clock in/out for our hours. Dealing with ADP is one of the WORST parts of my job. Often it is impossible to clock in or out when needed, forcing my supervisor to waste time to adjust my timecard. At the moment I'm totally locked out of the payroll system. Yesterday it was working (sort of, there were still problems) and today it will NOT load at all. Totally useless. My supervisor has come up with some sort of complex work-around that will waste even MORE time. Who knows how long that will even work? Not to mention that ADP provides NO support! To me, it is amazing that such a big and probably lucrative company is able to find customers that will use such ** software. Absolutely pathetic. If it were up to me, ADP would be fired and replaced with a company that actually cares about customer service. This is a big, abusive monopoly that needs a regulation enema.

WARNING. Terrible payroll company. They have never provided quality service in the many years we have utilized this company. Recently they yet again negligently handled payroll and when we spoke to customer service representative named "Gisela" she laughed. I told her there are many employees who will not have money to take care of their families because of ADP mistake and she still laughed!

Absolutely awful. I was given an ADP card from Blaze pizza and put the card in my wallet. I tried to use it when I needed to a month later and it said it wasn't activated. I have called ADP customer service so many times I have their phone number and my card number memorized. They told me in order to activate my card, I need to send in a picture of my license and social security card. I sent it and they said they couldn't open it because it wasn't a PDF. I sent it as a PDF and they said they couldn't open it because it wasn't a document. I sent it as a document and they said they couldn't open it so I should fax it. I faxed it and they said they can't see it. This company wants to keep the money on my card since it expires soon. They are so unhelpful and I suggest that no one ever uses a ADP total pay card. It is such a waste of time to call them, and they refuse to activate a card where I earned so much money on. It frustrates me so much I want to scream.

Updating my latest review for the company, simply for Michelle **; she called immediately to rectify the situation and is truly taking the time to make sure all the documentation is being done properly. Thank you for being a great human! <3

I had 23 Apple fraud transactions on my account and Wisely let all of them through and didn't stop any of them, I contacted them the day after I noticed and they told me it would be 90 days for me to get my money back, I then said, "Okay fine, $400 I have to wait on," then something told me to contact them back and come to find out they only filed a dispute for 2 of the 23 transactions I called about. I am VEXED! And will never be using any other banks other than credit unions! They have a awful policy and I have 3 kids. Now have to wait 90 days for $400, I have spoken with 7 representatives and they all are awful, hard to understand, and they are offshore, I asked to speak with a supervisor and have been hung up on 3 times. I am so angry.

I had my first problem with ADP in December. My HSA deduction was taken from my paycheck, but did not get deposited in my account. After about 10 days and phone calls, I was placed in a conference call with ADP and the bank. The bank rep asked us to hold and came back and said without a doubt, we have not received a deposit. After that call, I get an email from the same ADP rep stating that the bank just hasn't gotten to it yet. Unbelievable! My other problem is I changed my HSA deduction per their guidelines and they did not deduct the changed amount. After complaining, I was told by email that the proper amount would be deducted on my next paycheck. It was not. Now after going back and forth with them for two months, they try to tell me that I can only deduct $3650 and there are safeguards in place to make sure you can't deduct more for the year so too bad. Really, then why did your website state I could and accept it?

We have been using ADP for about 2 years, they re-vamped the dashboard to be more "user friendly" however it is not the case. The time cycles are often off, sometimes you have to push them forward, sometimes you don't. They paid everyone 16 hours of holiday pay by mistake and didn't even apologize for it, so they had to get the money back from all our hourly employees on their next check. When you finally get someone on the phone you get different answers. We were assigned a new HR rep that is great, I try to get her directly with my issues, however I feel if they updated their system to be more user friendly I wouldn't have to bug her so much.