ADP Payroll Services Reviews

ADP displays incorrect data frequently, close to all the time. It cuts your access randomly and frequently. False red flags on tedious stuff and more. It's just not worth messing with. Employers should stop using it.

The worst company ever to deal. No designated person, always a wait in the que. People you are connected to are in another country i.e. Philippines, India and there is a language barrier and connection issue. The system is not as straight forward. You have to always modify a task or if you need to create a report so many steps and time. Too much time wasted with this company and the whole process calling the 1-800 number with ID requests 2X. Once with the automated attendant the second with whoever answers. Should be more up to date with technology by now.

Changed to two stars because they responded to the review and got me refunded. I wish it hadn't taken this, but they did make it right.

Awful customer service. Cannot correct a problem since 12/20. W-2's are on hold. Have tried to get problem resolved (ADP set up a paycode incorrectly), and no one will help. Have been on hold for 2 hours and still no supervisor can help. I find it hard to believe that a supervisor or a Team Leader is not available. Have a service ticket open since 12/20 that seems to be getting passed to another person - now the service team has it, but still no response. I would never recommend this company to a small business. Overpriced for what little they do.

Working with ADP has been one of the worst experiences I have had with any company. ADP does not have departments that communicate. Do not expect the banking department to speak with the payroll department to ensure your funds are being withdrawn or disbursed correctly. Nor will they attempt to ensure that the calculations across all their reports to be accurate at any time.

If I could rate a 0, I would. As an unfortunate employee enrolled in this payroll service, trying to get this lousy company on the phone is impossible. When you finally get to a queue to get a live agent, forget. You are never getting through.

ADP payroll is worst company when it comes to support, service and technical support. On the website there is presence of sales phone number and chatbot etc. There are not separate phone numbers for technical support, account support etc. You have to go through multiple hoops to get to anyone. Their automated phone waste your time by telling unnecessary info before you make selection for example today it is talking about Martin Luther King Day, W2 and 1099 etc when I did't even need that info and called for technical support. For new client they have lot of people to call/email you day and night to get you sign for services. Once you sign for service then everyone disappears.

The biggest problem I had was with the retirement services. They were very expensive and they were horrible at any communication. I never could get a good explanation of the fees after asking multiple times. No matter how hard we tried I could never get them to deal with my manager so I (the owner) had to deal with all issues with them. When trying to cancel, they would not cancel the retirement until into 2025, making it impossible to switch to another plan rather than a 401 K which I would never do again based on the apparent high fees. The amount deducted monthly for the retirement was way more than the contributions and the matching amounts. And the cancellation fee was over 1000.00 (that is just standard for them they said- it was not an early cancellation fee).

Last two weeks was a nightmare for me because I started to work ADP. I was stressed out and called customer service many times. They are amazing. I talked to many people, but three of them went above and beyond, that needs appreciation: Wella, Rosetta and Yaqub. Thank you so much ADP for such a wonderful customer service. ** Ottawa ON

I opened a wine bar, in Spring TX in November 2021. I initially sought payroll help from Paychex and switched to ADP in November 2022. In retrospect, it was a huge mistake. On 4/3/23, I received an IRS notice that ADP filed Form 941 for the 4th quarter of 2022 and Form 944 should have been filed instead. I submitted notice to ADP and received a reply on 4/13/23, they would contact me about the next steps. On 4/20/23, I received an email from ADP indicating they resolved the problem. I received notice from the IRS on about 9/6/24, that I had not filed a 2022 Form 944 tax return. I submitted it online through the ADP portal. I then received an invoice (dated 9/6/24) in the mail (on or about 9/10/24) from ADP that I owed $11,182.06 in taxes for 2022, and they would be debiting my bank account on 9/16/24, for this amount.