ADP

With ADP, I have no problem so far, they assist me during those times that we are starting with them, and how they help is really a big factor. It's easy, and the instructions are systematized that even the delivery of the check are FAST.

Derek ** helped me set up my account with ADP and spent his valuable time to run me through the system. I have had to call him a couple of times since my account inception with questions, which he responded accurately and promptly. I have experienced nothing but positive with ADP and Derek **. The system is very easy to use and very convenient.

This process of payroll entry online is a dream come true. Quick, accurate, simple, consistent, always available when I need it! The staff have always been helpful. Especially during end of the year processing. I would recommend this service to anyone. Thank you ADP.

I have been with ADP for 5 years and have had nothing but stellar service. My questions are answered promptly and accurately and their systems in place make running a business much easier. I have nothing but good things to say about this company.

We use ADP payroll and Pay-By-Pay workers comp and I must say we LOVE THEIR SERVICES!!! Very easy to use the RUN ADP on our computer or even the mobile app. When we call into ADP for certificates of insurance, we receive them very easily and quickly.

I get paid bi-weekly, and every time I have to reset my password multiple time. I get messages say the system is down, the url is incorrect. This is a joke. And as of 3:30 pm today I am still unable to log in. As a manager I have worked with other payroll companies that are so much better than this company.

Brief and to the point, server is down more than up. People cannot log in half the time, and making thing very difficult. And no control over getting the issues resolved. They tell you they are working on it, which they maybe but been a month now and still. Definitely think twice before switching to cloud based ADP log in.

I tried to fill out an application and it kept stating that a required field had to be checked. No matter how many times I checked it I kept getting a required field message. The worst part of it all is there is no one to inquire about this. I also have their phone app for work and what a POS! Bloated, slow, locks up all the time.

I am trying to close my account and I am getting zero cooperation from ADP. They are refusing to send me a check for my vested balance, and are refusing to close the 401k account under my name. I called ADP and made a policy termination request confirmation #**. The lady said I had to fill out a form, so they sent a termination form #206 with a letter which instructed me to fill it out and give it to my plan administrator, which I did. A few weeks later we had a meeting, and the form was given back to me. The administrator told me he spoke with ADP, that they didn't want the form, and said I could just call and cancel at any time. He also gave me a number provided by ADP to call.

Well I just called, and they are refusing to close the account under my name. I instructed them that they did not have permission to make any deductions or to keep an account open in my name. I might add that all the letters and forms were lacking the ADP company name, logo, address or signature. The last letter was claiming it was from my own company, but was generated and mailed by ADP. The support agent I spoke to today did not know enough English to explain anything. Consumers beware, this 401k is not using up-front policies or procedures, and the investments made nothing at all. Both the company and myself are getting the run around from ADP representatives. Just now, the website was down, which is unacceptable. It is a financial server and should not have any downtime.

Where to Start, from Micheal ** and David ** through Jennifer ** and Keaton **, every time I had a questions or need help they were there to simplify and care about my company. As a young entrepreneur it helps to count on reliable people!

I strongly suggest any business not to hire ADP. The staff is completely incapable of handling any and all issues. Currently their HSA and FSA accounts. This company is holding funds deposited by both me and my employer. I have been given the runaround for 3 weeks and each time I call the agent has no clue what I'm talking about all the way up to their supervisor, escalation department, and HSA departments. Save yourself the headache trust me... the incompetence is beyond anything on this planet. Each time they have told me the issue was handled it wasn't, I have been transferred back and forth between departments, rudely hung up on. If I was a cancer patient I would be dead being that ADP TotalSource is holding my money captive. I will be seeking representation.

This Flexible Spending Account Card gets refused even for over-the-counter drugs prescribed by a physician. Unlike most other cards, very often it proves useless. ADP's customer service is helpless about it too. The last card refusal I had was at Costco pharmacy based on the fact that the prescribed drug was over the counter and ADP's FSA credit card did not cover it. I never heard such thing before. Our friends can use their FSA (non-ADP companies) on anything remotely relating to health and medical matters.

When starting with ADP for our payroll and quarterlies they asked for mounds of paperwork, which was fine, and gave me the impression that they had all the information they needed to perform their job properly. I was incorrect. The information I gave to the first person was not given in its entirety to the second department or the third department. It's been a ** show, pure and simple. Attempts to complain online or over the phone have been ignored (which is why I'm here).

I just received a notice from the Employment Security Department that the forms they sent in on our behalf for quarterlies were not filled in correctly. I sent the document to them asking if I should complete this form and send it in or if they would fix things on their end to ensure that it doesn't happen again. It's been a week and I've had no response. Seriously regretting this decision. Oh, and there were surprises in the billing for services as well. There were so many mistakes make, and so much time devoted to getting these mistakes fixed that I cannot list them here. Do yourself a favor and shop around!

My name is Kettia **. I work for YAI/Rockland County Association for the learning disabled. Their contact information is **. My cause for concern is when I started working here they sent out my very 1st paycheck out by mail but I never received it. When I check my ADP account, it's still pending, meaning no one has cashed it. This check was suppose to be for April 1, 2017 and it's now May 17, 2017. When I talk to my employer, they're telling me they're waiting on ADP to send a confirmation that they got the money back. But my question is if it's lost in the mail will they get their money back? Can someone from ADP contact me at ** or via email at ** or you can contact my employer with the number I provided up above. To better explain the situation and how this process works it would greatly be appreciated. Thank you for your cooperation.

Called just mins. ago. About my account being blocked. Wouldn't let me talk to a supervisor. The person talking to me stated that a fraudulent charge had been spotted, and asked me that if I wanted the card Blocked and a new one issued. Stated that that wasn't an option then confirmed that the charge wasn't recognized. Then was informed that I'd be receiving a new card. I need my money tomorrow, as every Friday I put gas in my car and take care of the things I need to. They are mailing convenience checks, which will take up to 5 business days... and the card up to 10.

Also this company states on its website that it reimburses the atm fees at their approved locations, which at this point totals up to 233 dollars which I haven't seen a penny of. Their website no matter what browser I use for ordering a custom card gets denied even though I drew the ** image myself. It says to read the guidelines which are not even there. When you're a company dealing with people's money, that isn't yours, and you don't let customers have control of their accounts you're going to fail. I will be transitioning to a different cardholder/company. After about 15 times of this treatment and lack of service...

Didn't have money on my card which shouldn't have even let the transaction process. I signed up with the card and included a ** phone number, ** call people and stop things like this from happening. If I lose my job because they can't do theirs, there will be another lawsuit worse than the 2014 debacle. I recorded all phone calls with the company and this is truly the last straw.

I was promised the world by the rep, Adam **. I spent days explaining the complications of our payroll set up and he kept on assuring that ADP can and will handle it. Long story short they can't and worse than anything else is the way their service is set up. You get assigned to a person who is like a secretary. Knows nothing and you have to wait days to get answers to critical things. If you have a complex payroll set up stay away!

Automatic Data Processing or ADP, the company that manages my Flexible Spending Account money, will not pay out for eligible claims and locks my funds down unreasonably quickly for extended periods. They drag their feet processing claims to clear the issue and attempt to force me to purchase products from their website. Their representatives are difficult to understand and speak very poor English. They claim to have issues resolved and then the next month claim to have no knowledge of this resolution.

When I upload documentation they argue about valid dates of service regardless of when I receive the bill saying that it isn't valid to have them spend from the next year's account for prior year's claims even when I don't get billed in that year and it is still an eligible claim that they covered the same way with funds from the next year in the prior year last year. They are argumentative and seldom listen to anything I have to say to them. I have several voice recordings proving these claims, which once they found out about this they all of a sudden could understand and be reasonable. They are trying to sit on my money so that I don't get it spent and they can keep it. Or they are try to get me to spend the money only on their website.

On their website I can order a sinus rinse product without a prescription, but if I attempt to get that same product from the manufacturer for the exact same price, they say it is ineligible and that I needed a prescription. So I got one of those, which they then refused to honor. So I called them again and they said I need a Letter of Medical Necessity from a doctor, even though their website claims neither of these are needed for this product. I mentioned it and they said their website is wrong! They still haven't changed this though and when I check it shows up as an item that should be covered without a prescription. So they are trying to force me to purchase it from them by making it next to impossible to get coverage for it from anyone else. They claim that I need to submit my Letter of Medical necessity every time I make a claim for a NeilMed Sinus Rinse kit, which is crazy! They already have a copy of the letter on file.

Basically they are committing fraud and trying to steal money from me that I already earned by making it so difficult to spend and taking so much time to process claims and by locking my card down that by the time everything is resolved I will have run out of time in the year to make claims and receive my money. I am a diabetic and need access to this money. I take $250 out per paycheck and as of right now they are sitting on $1000 of my money and I have a $600 bill on the way for diabetic supplies. This is the only way for me pay for my medical bills as I put all of my funds in this account for this so that it will be pre-tax. I have never had issues like this until this year when the company switched over to a foreign call center where there are few if any reps that speak English and are very rude and unhelpful. I have filled out numerous surveys with the company stating this and have never been contacted by them.

The only way I can get action from them is to tell them that I have recorded some of the conversations I have had with their representatives, which is sad. I shouldn't have to threaten a company to do its job and process claims. They told me after I uploaded documentation to validate a claim that I needed to call and tell them to process the claim. I never had to do so in the past, and the link itself says Claim Validation, which to me says they will then do the next step and review the claim. They are negligent and terrible to work with and are fraudulent to boot. I have never worked with a worse healthcare company, and if you look them up online you can see that there aren't any positive remarks by customers about them in regards to their FSA Administration.

I worked for a company who uses ADP as payroll. I was paid on May 5, 2017. I was never mailed a card that has my pay on it. I was given my card number with customer service and I used my pin to set up a transfer of funds to my checking account. I cannot transfer my funds when I call the (866) 402-1237 number. I get a recording, "Unable to process your request at this time." I will be filing a complaint first thing tomorrow with the labor board, and Consumer Affairs.

My check was garnished and I was never notified. It has taken me months to figure out what was going on and to get the garnishment stopped. The creditor Pioneer admitted that they had not notified me so therefore they would issue a refund. The company that handles the garnishments for my employer is ADP. When the stop order was sent to ADP they had taken an additional 259.88 from my check and stated that I would get it back on my next paycheck. Well that didn't happen.

Every time I call I get the runaround. I've been told that they sent the 259.88 back to my employer on 4-20-17 & my employer stated that they haven't received anything from ADP. In total ADP took over 1500.00. I have asked numerous times about the other 1300.00 & ADP states that they have not received any refunds from the creditor. I have spoken to the creditor on numerous occasions and they have stated many times that they have already sent the money back to ADP but ADP states that they have not received any funds from the creditor. I feel that ADP is the one holding up the refund process and when I call I get nothing but the runaround and more confusion.

Pioneer should have never issued the garnishment in the 1st place and I shouldn't have to fight this hard to get my money back. It was too easy for the creditor to take my money. Where are the checks & balances in this system??? No one verified that what was being done was correct. Not my employer, not ADP and certainly not Pioneer Recovery. If someone can help me with this it would be greatly appreciated. This should be illegal for companies to do this. It has taken me from February until April 11th to get the garnishment stopped & I have yet to receive a dime of the money that they stolen from me. Beyond frustrated!!!

I called ADP because I was informed by my accountant that my 1st quarter 941 was not filed as of date 05/3/2017. I was told by ADP that it was filed and my proof of deposits was proof of filing. That is incorrect, that is proof of funds being transferred but not that the Quarterly's were filed on time or at all. After explaining (several times) that I needed the electronic filing confirmation number that is issued when the forms are received. I was told that confirmation of the filing (that is always issued within 24 hours of submission) is something ADP does NOT add to the customer's account reports. If I need that information it will take 3 to 5 business days to receive. Also, it would need to be requested for each Quarterly if that is something my company requires. YES. It should be required by all companies, NO one wants to pay late fees and penalties!

I find it baffling that ADP would not want to put PROOF that not only did they file correctly but display it was received and on time!!! In our files a form is just a piece of paper until it is submitted to the correct dept. I'd like to add that at the end of my call I was informed that if I ever receive or my accountant receives a letter or request about our payroll funds or payroll taxes to send them to ADP and they will handle it. How can I be sure it will be handled, or in a timely manner. Why was the letter was sent in the first place? At the end of the day it is MY responsibility that the forms and funds are submitted, distributed, and filed correctly and on time. Think of it as checks and balances, if ADP is the only one with the time stamped forms and they have the ability to correct all the issues. How do you know you are getting quality service and not cover their butt service??

I had enrolled for dependent care FSA with ADP for the year that begins on June 1st 2016 and end on May 31st 2017 for the maximum amount of 5000$. ADP made deduction of 208$ for dependent care FSA from 1st paycheck of Jun 1st 2016 but not from subsequent paycheck. I usually verify my first pay stub to verify if my benefit election took effect and it did. ADP falsely claims that I had asked them to cancel the FSA and had failed to provide any proof. Please advise what can be done in this situation. I was hoping that ADP would compensate for the loss I had because of missing FSA deduction for my 2 children.

ADP representatives have been most helpful in answering question regarding account information and also guiding me thru different skills. The Payroll process online is quick and easy. However I wish there was a second chance, (maybe an hour window) to correct or make changes to payroll after it is submitted.

I am currently going through a divorce and have a wage garnishment for child support. I received my first two letters in the mail today and in the upper left-hand window it says, "Wage garnishments important," and has my name and address in the lower window. I was home today when the mail was dropped off and promptly went to the mailbox where I noticed both envelopes had been opened.

When I read what was on the letters it had my Social Security number, my kid's full names, and soon to be ex-wife's full name, it also had my employer's FEIN number and how much was being deducted, and probably other information the company I work for would not want to get out. I'm going through enough right now and shouldn't have to worry about identity theft. Any criminal would know what a wage garnishment title in the upper left window of an envelope would contain. I'm hoping someone at ADP could help me with identity/credit protection and change their practices.

Payroll system is great and easy to use. Report are user friendly. We only use time & attendance for PTO and my employees seem to like it. I do wish that the PTO days were automatically deducted in the payroll system. I have to manually do this every pay period. But like the system!

I have a withholding order for child support. It is very specific and is only supposed to be a certain amount per month. ADP did not process it correctly and overpaid the State Of Arizona $366.72 more than the court order specified in 2016. My Company Administrator contacted our rep at ADP who said there was nothing she could do and it is a percentage of all of my wages. She is incorrect! That is not what the court order says.

I contacted ADP myself and spoke with an individual who looked up the court order and agreed it was done incorrectly. He told me he was sending to a regional team to look at more carefully and they would contact our Company Administrator. They never did. Our Company Administrator again contacted our rep at ADP who said they will fix it this year so that it doesn't happen again, but I would not get any money back from 2016. This is unacceptable! ADP should reimburse me. It was their mistake. They are admitting there was a mistake and they will correct it this year, but not willing to make it right for previous year. NOT OKAY!

Horrible, terrible experience. We received a call on last Sunday that they suspected fraud pattern activity. After that we were told we would receive a letter within 7 days regarding our claim. Again we closed the card. Only one card now keep this in mind. Called in the morning and was told funds would be there. Called at 9 pm no filings yet on new card. Was told by an agent that claim is denied. How can a claim be denied when there is only one card and we reported it fraud pattern immediately after we received the call. Guess what. Another department is handling said dispute and they are conveniently closed. Do not trust them. They are no good. They are helping the thieves rob my livelihood.