ADP

Slightly concerned, something I didn't catch, when our bi-monthly pay date falls on a Sunday, the pay date should advance to the next day Monday. (If it falls on a Saturday, it has been appropriately paying on the previous day Friday.) So our recent pay date should have been 6/4/18, the system auto posted it as 06/01/18. Luckily everything was fine.

Maybe ADP USA services are better but I certainly can’t say anything good about ADP Canada. Our company had been using their services for years but they’ve just become so outdated now. Their websites and user portals are incredibly archaic and some still require ONLY Internet Explorer. (God help us.) Their account managers are horribly undertrained and uncoordinated. We constantly received emails from different employees asking the same questions!

We have no complaints... Our payroll is handled very well and customer service is very responsive when we do need assistance. Payroll is delivered timely and accurately. We would definitely recommend ADP.

I started using ADP when I started my company in 2016. The first thing I can tell you, is that the sales reps are only there for the sale. The only contact you have is that person, and they will only contact you if they can sell you another product. You are turned over to a customer service rep in another state and only have telephone and email contact. Normally resulting in leaving a message and waiting for a callback. A great example is I called my sales person with an issue in May. He texted me back and set up a follow up appointment to meet with me. He never showed up.

I have had a great experience with assertive and customer friendly service. I was provided assistance by phone taking me through the entire process and trained as such until I felt comfortable. The first call I made with an inquiry was attentive reviewed and resolved with detailed information.

Always available and helpful, with clear, concise instructions. Very easy website. Any time I call with a question, they know exactly how to help me. The website is easy to navigate. I would recommend ADP to anyone.

Every time that I have called upon ADP, it has been nothing but progress! Everyone that I speak with is very nice, soft spoken, patient, and cares about getting the business handled! I will be sure to refer ADP to anyone that needs the service, that's provided to me, thanks again!

I have been calling customer service since March for a very simple issue and despite my numerous calls it has yet to be resolved. I lost my card for my previous employer and called on March 22 to get a replacement to access the remaining amount of $85.54. On the first occasion my card failed to appear at the address I provided your representative with. So they resent my card. Once again it failed to be delivered. I was suggested to provide a new address, which I did. Still no card. Moving forward I moved so the next time I called I provided the representative with my address and they failed to add the apt number despite my mentioning that I had just moved to an apartment in Fresno.

Received an email regarding tax filings and called to verify all was correct. The agents with whom I spoke were professional, courteous and helpful. My call confirmed that ADP is handling our second quarter filings since we commenced with ADP on 4-1-18.

So ADP makes a BIG mistake a few weeks ago, which is still having ramifications. I spent 1 hour and 12 minutes on the phone with them last week, and that resulted in me getting dizzy since the conversation just continued to go in circles. The staff member was talking over me constantly, so she obviously did not hear everything I was saying. She had stated she would call me back by Thursday (yesterday) and as of today, there has been no return call, and no resolve on the issue I reported. They insisted on placing blame everywhere except on themselves. Please get your act together ADP and get this issue resolved.

After being hired almost 3 months ago. I was told that I cannot elect health benefits because I already elected through my previous employer, who also uses ADP. The problem with that is that I haven't worked for that employer in 6 years. After contacting said employer, they told me that these sort of "glitches" have been known to happen. Even after my previous employer admitted to fault, ADP has done nothing to rectify the situation. I have called several times and several times have had my case "escalated" to no satisfactory result. They pretty much just suggest that I wait for open enrollment in October for coverage in 2019. RIDICULOUS! They keep referring me back to my current human resources department, and HR keeps referring me back to SHBP/ADP.

I had lots of problem with ADP payroll, they messed up my wife's ROE, they created it wrong and also they took almost 2 months to create it and also they didn't send it to service Ontario. At the end we request them to send it to us and then when we had the ROE and we went to submit it, service Ontario employee mentioned that the ROE is wrongly created. With lots of mistake like they had a 13 day gap between the years my wife worked, and ROE is suppose to be of one page, they created 2 page, my wife who just delivered is going through a lot by running all around the place for this document, as I am writing this, we haven't received the ROE yet.

I have been trying for over a year to resolve payroll tax issues with ADP. Payroll taxes were deducted but the payroll forms weren't filed. I have received several notices from the IRS, have been fined by the IRS, the IRS is holding several thousand dollars in overpayments and yet there is still no resolution in sight. For over a year ADP has been "working on it". Their tax service is terrible. I can only give them one star but only because you can't give -stars.

I am in awe that my company has attempted to get payroll processed for a month and all we are getting is that it is not going through. ADP has collected the money but employees have not gotten their paychecks deposits and all we are getting from ADP is that they are running to "see" if it goes through. For the largest payroll processing company, I would think that they should be able to do more than that and correct an issue in a timely manner.

This company was supposed to pay me and other employees so far three times. It's always a runaround! Payroll glitch, can't get payroll processed in time. This case has been escalated more than once and still it's been two months with NO PAY! This company is the worst! They should be SHUT DOWN!!!! No one is trying to resolve this issue for over 50 employees that are suffering now with no pay. This company needs to be investigated thoroughly and I have hired an attorney to have that started!

They are easy to work with. They listen to your needs. Chris does an exceptional job checking in on us. If you need help with payroll they are the one to go with. I am very satisfied if what they have done.

I officially start this process of terminating the Time & Attendance Service we get from ADP on 3/13/18. After multiple email and calls I finally got our Historical Reports on 4/5/18, saying someone would call soon to terminate this database. Nobody has ever called and there is no direct number to TLM Support. I have email multiple time and called regular customer service for ADP. Nobody responds to email at TLMSupport@adp.com. Customer service constantly gives me a case number and says someone will get back to me with 24-48 hours. Nobody ever gets back to me and we are still being billed for this service as of 5/4/18. This is completely ridiculous.

Any questions I have are always answered promptly and in a friendly manner. They helped me set up a 401k between my personal financial advisor with minimal assistance from me. Website is easy to use and again, help is readily available.

Hourly input incorrect. Called and ADP Issued a new check that day. We received the check the following business day. The ADP associate was very helpful and answered all my questions. My request was handle with special care. Great Job!!!

I have not had any problems or concerns. They are always willing to help.They call and check up on me. Very friendly. I like the tidbits that are email blasted to me so I can easily keep up to date. Thank you.

Self serve is outstanding, I can get everything done in RUN, on my own time. If I ever need help, support picks up the phone in less than 2 minutes. Easy, intuitive, common sense design. Fairly complex features - various tip out applications, time off tracking, etc. - are all available and easy to understand. Love it!!

I am pleased to say that I am satisfied with ADP and the handling of my payroll. The team is pleasant and helpful and are willing to go over and above when necessary. Thank you to ADP and the Staff...

We were with another payroll company for over a year and every week I dreaded doing the payroll. It was very time-consuming. Now I have no problems at all. If I have a question everyone at ADP is so helpful. It is a pleasure to be with ADP. Thank you.

Quick to respond and always able to address my questions. Could not ask for a better service to help us with our payroll and retirement needs. We had quite a few different options for payroll service and am glad we chose ADP.

Very positive experience in dealing with the ADP support staff. Always someone available to take my call and assist with any question or concern. Also appreciate that an actual person reaches out periodically to check on how things are going with our payroll processing.

The ADP Payroll Centric District Manager at small business services Chicago Region came to my business saying he was partners with my accountant and was referred to me by him. During our conversation where he was trying to get me to change payroll companies he repeatedly asked for my bank account and EIN numbers. I left the room for a second and he had his tablet hooked into my laptop. I shut the program that was running down. Asked him if he was hacking my computer. He said he was charging his tablet... I then told him I wasn't giving him any account numbers until I spoke to my accountant. He said, "That's ok. I'll just get those numbers from your accountant." Can't think of anything trustworthy about ADP if this is who they hire. I think I was Hacked by this guy.

The transition process into ADP payroll service has been very smooth and the support service starting with Ms. Fiorella ** and the entire team in-house and remotely has been EXCELLENT! All our expectations have been met.