ADP Payroll Services

ADP Payroll Services

ADP Payroll Services

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating4.3 out of 5
See all 2,244 reviews & ratings

About ADP Payroll Services

ADP helps companies manage payroll, employee benefits, taxes, retirement and other services. The company has solutions for small, medium, large and multinational businesses. Its specialists work with businesses to reduce costs and develop human resources strategies that align with the business’s goals.

Pros & Cons


  • Easy to use
  • Mobile app
  • Flexible options


  • No free trials
  • No pricing info without a quote

Bottom Line

ADP is a highly rated payroll and human resources provider that offers flexible service packages. Its services are easy to use, but it doesn’t advertise pricing without a customized quote.

Featured Reviews

New Castle, DE

Great service. No crazy fees and very happy with my service. Customer service is wonderful and never had issues. I'm sticking with this card for a long time. Never hassled and the...

Read full review
Colorado Springs, CO

I've used ADP card for years. Never a problem. Never been locked out. Easy to check balance. When I needed a new card they sent it pretty quick. Never had a problem using it eithe...

Read full review

What is ADP Payroll?

ADP Payroll is a service provider for companies of every size that offers payroll, human resources and other services. It works with businesses across many industries to help them save time and operate more efficiently.

Its additional service offerings include time and attendance tracking, talent management, employee benefits and outsourcing. ADP also offers a marketplace of apps and a library of resources and tools to help companies. Quotes and demos are free, which gives you the chance to find out more about how its HR services can work for your company without spending any money.

What does ADP do?

ADP replaces a traditional human resources or payroll department within a company and provides remote services to manage these tasks. Its basic plans offer payroll coverage for companies ranging from one to more than 1,000 employees. You can then add HR services, including guidance, process improvements and dedicated HR support. It also offers outsourcing solutions or co-employment services.

Mid-sized companies and larger may benefit from additional services. Its time and attendance option includes basic tools for full workforce management. For talent management, it offers recruiting, hiring, management and growth services. Its employee benefits packages include benefits administration, retirement, group health insurance, business insurance and workers’ compensation. The company can integrate its solutions with top software systems and other apps.

ADP pricing

Pricing is based on your company's size and the services you require. You can schedule a demo with an ADP professional or request a quote online. It offers several package tiers, starting with basic payroll services and ranging up to include full payroll and HR coverage.

ADP’s plans for larger companies include recruiting and hiring services, employee benefits and other services. Smaller companies may qualify for special promotions, including up to three free months of services.

ADP Payroll FAQ

Can I access ADP after termination?
Yes. After your separation from the company, you will have access to ADP for three years. However, it cannot provide login information or assistance, so be sure to keep track of your information.
Can I print my pay stub from ADP?
Yes, you can print your pay stub through ADP’s iPay service. You can view, download and print your statements through this online self-service kiosk.
Is ADP worth it?
If you devote a lot of time to HR and payroll management, ADP might be a worthwhile investment to improve efficiency and save time. You can also take advantage of its streamlined process and industry knowledge to help you provide the best service to your employees.
Does ADP pay early?
ADP does offer early pay, but it depends on whether your employer has opted for this service. If so, you’ll have instant access to your paycheck once your employer submits it.
What bank does ADP use?
ADP cards are issued through Fifth Third Bank. Its paycards have a variety of banking features and fewer fees than traditional accounts.

Is ADP safe?

ADP is a reputable, safe payroll and human resources service provider. It offers a variety of services to improve the efficiency of your small-to-large business, saving time and money along the way. Its customized approach doesn’t let it provide transparent pricing before speaking to a representative, so you need to schedule a demo or a quote for more cost information.

ADP Payroll Services Reviews

ConsumerAffairs has collected 2,244 reviews and 3,005 ratings.

  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

2 featured reviews
How do I know I can trust these reviews about ADP?
  • 4,307,388 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10
Customer ServiceStaff

Reviewed Aug. 23, 2023

Hi Team, We reached out to ADP's team for an update on case number ** and spoke with a representative named Kelvin. During our conversation, we inquired about the status of the case. Kelvin, the ADP representative, informed us that resolution should occur within 8 weeks from the date the ticket was raised. Although we called several times, finally the ticket was initiated on June 26, 2023, making the 8-week deadline on or before August 21, 2023. We relayed this information back to Kelvin, that the 8 weeks were over, and we are still waiting for the update.

However, Kelvin placed us on hold to consult someone else and returned to inform us that he did not possess an estimate for issue resolution. Upon requesting a connection to someone who could assist, Kelvin once again placed us on hold briefly before informing us that he had spoken to the individual handling the case and that we could expect a call back or an email. When we asked for the name of the case manager, Kelvin was not able to provide them. He wanted to get my cell phone number and promised me a call back. As we were already frustrated, I requested to speak with his supervisor. After a few minutes on hold, Kelvin informed us that his supervisor was in a meeting and the supervisor promised to give us a call back with an update immediately after the meeting.

We already lost our trust in Kelvin's credibility by now, we wanted to document the supervisor's information in case we didn't receive a response. Kelvin provided the following details: Supervisor Name: Liza **, Phone: **, and Case number: **. His hesitations at the time of sharing the details and the suspicious phone number beginning with 999 raised doubts about the accuracy of the information. Despite confirming, he insisted it was correct. To verify the details, I called the provided phone number from a different line and confirmed that it was indeed a fake number. Upon sharing this revelation with Kelvin, he abruptly terminated the call. This experience has been profoundly disappointing and unprofessional. We've made multiple attempts to reach out to ADP for case updates, only received vague responses and no help at all.

Our frustration is combined with the fact that over 4 months months have passed, and the deadline for filing taxes with an extension is soon to elapse. Please inform us if there is any information required from our end. If necessary, I am prepared to escalate this matter to the highest level of escalation., Potentially involving the ADP’s Corporate, BBB, report the experience online or an even higher authority. Your urgent attention to this matter is greatly appreciated. We Need the Updated W2 For 2020 ASAP And Is Very Urgent.

Thanks for your vote! Report
ADP Payroll Services
Response from ADP Payroll Services
Hello Mohini,
I'm very sorry to hear about the lack of follow-up and service on this ticket. I'm part of the corporate team, I've located the case and have relayed this message to our service leaders and asked them to look into this and reach out.

Thank you, NW-ADP Client Experience

Resolution In Progress

Not sure how to choose?

Get buying tips about Payroll Services delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thanks for subscribing.

    You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Punctuality & Speed

    Reviewed July 31, 2023

    Very fast and brief introduction to ADP upon signing up. Was told there were going to be several meetings/training to begin with. One was on retirement plans. Signed up for that one. Due to all of the confusion with training and meetings, after a month, we decided it was too time consuming so we ended the service. Upon receiving a bill the next month, I called my contact and explained that I had been billed. She said it was probably for the IRA Retirement contributions that we could keep contributing to it.

    So for 4 years we kept paying $42.64 on direct debit thinking it was paying it into the IRA. Come to find out that billing was sending a bill for payroll services. Billing was never told by payroll that we canceled the service. Billing also said that they were supposed to be told that we canceled so they would stop the billing. Now we are out of $2,046.72 that they have kept and says it’s our fault for not contacting billing in the first place after the generic bill was received. There is no one to complain to and nothing can be done about it as far as I can see.

    Thanks for your vote! Report
    ADP Payroll Services
    Response from ADP Payroll Services
    Hello Martie,
    I'm sorry to hear you're experiencing this issue with 401k billing. I've relayed your review to our Retirement Services leaders and asked them to look into this and reach out.

    Thank you, NW-ADP Client Experience

    Customer ServiceStaff

    Reviewed July 18, 2023

    RUN FAR AND FAST!!! I have been with ADP for four years, the first year they sent in random and wrong T4 updates causing my staff to owe taxes on nonexistent income. I spent six months asking for help to be told "sorry we can't help you". You will spend hours and hours and hours on the phone trying to get help with something only to reach someone who has no clue. They won't respond to calls or emails for days, screwing up your payrolls. They will remove your services due to their own ineptness and inability to respond to emails before your payroll goes through, causing mistakes and then blaming it on you.

    If they pay people by accident and need the money back they will hold your payroll hostage demanding you fix their mistake. They screwed up the t4 submissions again last year and now the CRA thinks I owe them 60k in payroll taxes and I'm being audited for the last four years of payroll. This is going to take months and likely thousands of dollars to fix. Also know Trust Pilot is erasing people's reviews based on feedback from ADP. So consider these reviews a small example of how many have actually been left. This has been the most costly, abhorrent experience working with an apparently professional payroll company.

    Thanks for your vote! Report
    ADP Payroll Services
    Response from ADP Payroll Services
    Hello Bree,
    We're sorry to hear about your experience with ADP and our Tax Services. I've asked a service leader to look into this and reach out.

    Thank you, NW-ADP Client Experience

    Reviewed June 30, 2023

    Since 2017 my employer has forced us to use ADP's payroll services to clock in/out for our hours. Dealing with ADP is one of the WORST parts of my job. Often it is impossible to clock in or out when needed, forcing my supervisor to waste time to adjust my timecard. At the moment I'm totally locked out of the payroll system. Yesterday it was working (sort of, there were still problems) and today it will NOT load at all. Totally useless. My supervisor has come up with some sort of complex work-around that will waste even MORE time. Who knows how long that will even work? Not to mention that ADP provides NO support! To me, it is amazing that such a big and probably lucrative company is able to find customers that will use such ** software. Absolutely pathetic. If it were up to me, ADP would be fired and replaced with a company that actually cares about customer service. This is a big, abusive monopoly that needs a regulation enema.

    Thanks for your vote! Report
    ADP Payroll Services
    Response from ADP Payroll Services

    Hello Richard,

    I apologize for the frustration. We are not authorized to provide direct support to employees without specific permission from the employer as they are the ADP Client. The employer controls all access to features. If you are missing features or having issues with features, please contact the administrator on the account (usually HR/PR) to check on the access. If they need further assistance resolving any issues, they have an ADP Tech Team they can contact to look further into the logs and address them.

    Thank you, NW-ADP Client Experience

    Customer ServiceStaff

    Reviewed June 9, 2023

    WARNING. Terrible payroll company. They have never provided quality service in the many years we have utilized this company. Recently they yet again negligently handled payroll and when we spoke to customer service representative named "Gisela" she laughed. I told her there are many employees who will not have money to take care of their families because of ADP mistake and she still laughed!

    Thanks for your vote! Report
    Customer ServicePunctuality & Speed

    Reviewed May 31, 2023

    Absolutely awful. I was given an ADP card from Blaze pizza and put the card in my wallet. I tried to use it when I needed to a month later and it said it wasn't activated. I have called ADP customer service so many times I have their phone number and my card number memorized. They told me in order to activate my card, I need to send in a picture of my license and social security card. I sent it and they said they couldn't open it because it wasn't a PDF. I sent it as a PDF and they said they couldn't open it because it wasn't a document. I sent it as a document and they said they couldn't open it so I should fax it. I faxed it and they said they can't see it. This company wants to keep the money on my card since it expires soon. They are so unhelpful and I suggest that no one ever uses a ADP total pay card. It is such a waste of time to call them, and they refuse to activate a card where I earned so much money on. It frustrates me so much I want to scream.

    Thanks for your vote! Report
    Sarah increased rating by 2 stars.
    After a positive interaction with ADP Payroll Services, Sarah increased their star rating on March 28, 2023.

    Updated review: March 28, 2023

    Updating my latest review for the company, simply for Michelle **; she called immediately to rectify the situation and is truly taking the time to make sure all the documentation is being done properly. Thank you for being a great human! <3

    Original Review: March 28, 2023

    ADP has been and continues to be one of the worst companies to ever exist for payroll. We switched away from them a year and a half ago and unfortunately we still have to run after their customer service for employees and their T4s or RL1, because they weren't done properly in 2021. This is horrible for everyone involved and such a waste of time. Staying on a call for 45 minutes with someone breathing on the other line and putting me on hold every two seconds cause they don't want to do their job. Horrendous services each and every time.

    Thanks for your vote! Report
    ADP Payroll Services
    Response from ADP Payroll Services
    Thank you for bringing this to our attention Sarah, and thank you Consumer Affairs for providing an avenue for ADP to address our client's concerns. We're happy we could link up with you and help resolve this issue.

    Thank you, NW-ADP Client Experience

    Reviewed Feb. 23, 2023

    I had 23 Apple fraud transactions on my account and Wisely let all of them through and didn't stop any of them, I contacted them the day after I noticed and they told me it would be 90 days for me to get my money back, I then said, "Okay fine, $400 I have to wait on," then something told me to contact them back and come to find out they only filed a dispute for 2 of the 23 transactions I called about. I am VEXED! And will never be using any other banks other than credit unions! They have a awful policy and I have 3 kids. Now have to wait 90 days for $400, I have spoken with 7 representatives and they all are awful, hard to understand, and they are offshore, I asked to speak with a supervisor and have been hung up on 3 times. I am so angry.

    I really don't understand how this can happen when my funds should be secured, and they weren't at all. Any other day I have ever had I was able to call and they put my funds back until the investigation is complete! Now I'm left hopeless until I get paid again and, when I called back the 5th time I believe they told me when I called the first time the representative only put 2 disputes on there. I am OVER THIS COMPANY and the only reason I didn't close is because I have my tax check going into the account but as soon as I get that money out I will be closing my account!

    Thanks for your vote! Report
    ADP Payroll Services
    Response from ADP Payroll Services
    Hello Kenesha,
    We are sorry to hear about your experience surrounding your customer service experience and your open dispute. We received your BBB complaint and will be addressing your concern through the BBB.

    Thank you, CV

    Reviewed Feb. 21, 2023

    I had my first problem with ADP in December. My HSA deduction was taken from my paycheck, but did not get deposited in my account. After about 10 days and phone calls, I was placed in a conference call with ADP and the bank. The bank rep asked us to hold and came back and said without a doubt, we have not received a deposit. After that call, I get an email from the same ADP rep stating that the bank just hasn't gotten to it yet. Unbelievable! My other problem is I changed my HSA deduction per their guidelines and they did not deduct the changed amount. After complaining, I was told by email that the proper amount would be deducted on my next paycheck. It was not. Now after going back and forth with them for two months, they try to tell me that I can only deduct $3650 and there are safeguards in place to make sure you can't deduct more for the year so too bad. Really, then why did your website state I could and accept it?

    When I point out that there is another $1000 catch up deduction for people over 55 and their website even stated that, they say yeah you are correct, but that has be approved by our spending account team and entered manually. Really? Then why does your website not state that? Then why does you website TODAY allow me to enter over $3650 and tell me my annual contribution can be any amount up to $4350, just like it did last year when I entered it? They just keep changing their story and when you point out to them that they are giving incorrect info, they just keep changing their story. I have wasted so much time on this trying to get them to correct their mistake, but they just keep being dishonest and never admit they are wrong. Even though I have the email proof of them telling me this would be corrected on my first January paycheck!

    Thanks for your vote! Report
    ADP Payroll Services
    Response from ADP Payroll Services
    Hello Greg,
    I'm very sorry to hear about the frustration this issue with HSA deductions is causing. I've located your account and asked our service leaders to look into this and reach out.

    Thank you, NW-ADP Client Experience

    Reviewed Jan. 17, 2023

    We have been using ADP for about 2 years, they re-vamped the dashboard to be more "user friendly" however it is not the case. The time cycles are often off, sometimes you have to push them forward, sometimes you don't. They paid everyone 16 hours of holiday pay by mistake and didn't even apologize for it, so they had to get the money back from all our hourly employees on their next check. When you finally get someone on the phone you get different answers. We were assigned a new HR rep that is great, I try to get her directly with my issues, however I feel if they updated their system to be more user friendly I wouldn't have to bug her so much.

    They have good training resources, but assigning them and tracking them can be confusing. So far besides their crazy hold time, the staff at ADP does try to do their job, but I don't think they have enough people to cover the clients and need to hire some folks so we don't have to wait upwards of an hour to get help on urgent issues. AND they should listen to the feedback about their platform and direct it to their Tech people to fix the problems. We are thinking about changing companies as soon as our contract is up if there is no improvement on the problems. It seems we are not the only ones having these issues.

    Thanks for your vote! Report
    ADP Payroll Services
    Response from ADP Payroll Services
    Hello Heather,
    I'm sorry to hear about the frustrations the new dashboard setup has caused but happy to hear your new HR rep is working out well for you. We have relayed your feedback to our product team and thank you for taking the time to provide it.

    Thank you, NW-ADP Client Experience

    Loading more reviews...

    ADP Payroll Services Company Information

    Social media:
    Company Name:
    One ADP Boulevard
    Postal Code:
    United States