ADP Payroll Services

Absolutely awful. I was given an ADP card from Blaze pizza and put the card in my wallet. I tried to use it when I needed to a month later and it said it wasn't activated. I have called ADP customer service so many times I have their phone number and my card number memorized. They told me in order to activate my card, I need to send in a picture of my license and social security card. I sent it and they said they couldn't open it because it wasn't a PDF. I sent it as a PDF and they said they couldn't open it because it wasn't a document. I sent it as a document and they said they couldn't open it so I should fax it. I faxed it and they said they can't see it. This company wants to keep the money on my card since it expires soon. They are so unhelpful and I suggest that no one ever uses a ADP total pay card. It is such a waste of time to call them, and they refuse to activate a card where I earned so much money on. It frustrates me so much I want to scream.

ADP has been and continues to be one of the worst companies to ever exist for payroll. We switched away from them a year and a half ago and unfortunately we still have to run after their customer service for employees and their T4s or RL1, because they weren't done properly in 2021. This is horrible for everyone involved and such a waste of time. Staying on a call for 45 minutes with someone breathing on the other line and putting me on hold every two seconds cause they don't want to do their job. Horrendous services each and every time.

I had 23 Apple fraud transactions on my account and Wisely let all of them through and didn't stop any of them, I contacted them the day after I noticed and they told me it would be 90 days for me to get my money back, I then said, "Okay fine, $400 I have to wait on," then something told me to contact them back and come to find out they only filed a dispute for 2 of the 23 transactions I called about. I am VEXED! And will never be using any other banks other than credit unions! They have a awful policy and I have 3 kids. Now have to wait 90 days for $400, I have spoken with 7 representatives and they all are awful, hard to understand, and they are offshore, I asked to speak with a supervisor and have been hung up on 3 times. I am so angry.

I had my first problem with ADP in December. My HSA deduction was taken from my paycheck, but did not get deposited in my account. After about 10 days and phone calls, I was placed in a conference call with ADP and the bank. The bank rep asked us to hold and came back and said without a doubt, we have not received a deposit. After that call, I get an email from the same ADP rep stating that the bank just hasn't gotten to it yet. Unbelievable! My other problem is I changed my HSA deduction per their guidelines and they did not deduct the changed amount. After complaining, I was told by email that the proper amount would be deducted on my next paycheck. It was not. Now after going back and forth with them for two months, they try to tell me that I can only deduct $3650 and there are safeguards in place to make sure you can't deduct more for the year so too bad. Really, then why did your website state I could and accept it?

We have been using ADP for about 2 years, they re-vamped the dashboard to be more "user friendly" however it is not the case. The time cycles are often off, sometimes you have to push them forward, sometimes you don't. They paid everyone 16 hours of holiday pay by mistake and didn't even apologize for it, so they had to get the money back from all our hourly employees on their next check. When you finally get someone on the phone you get different answers. We were assigned a new HR rep that is great, I try to get her directly with my issues, however I feel if they updated their system to be more user friendly I wouldn't have to bug her so much.

I inherited this service when I took over a business that’d been using this service for years. I haven’t made it a priority to research or switch. I’ve been sticking with the demon I know so to speak. No departments communicate with one another nor do they share the same database so when you’ve discussed a topic with one department which relates to another topic in another department, you have to repeat the entire situation. You’ll find yourself doing that numerous times to resolve one issue. Workman's Comp department may as well be an entirely different company because payroll department didn’t even know WC department even exists. They didn’t report my W2/3 to SSA resulting in a civil penalty fee one year. I plan to shop Quickbooks and one other popular service. I suggest you do the same.

I needed to transfer money from my 401K to an IRA. I called their listed number. Their listed number, after running through a lengthy phone tree, directed me to call a different number. I called that number and spoke to a representative who thanked me and transferred me to an "account specialist" who could help. That person took all of my information, then asked me if I had a financial advisor on the line. I said, "No." He told me he couldn't perform the transaction without a financial advisor on the line and that he'd need to transfer me. I asked how long it would be. He said, "Just a couple of minutes." It's been 40 minutes. I'm still on hold, needing to go back to work shortly, but sitting on hold. I work in corporate America in New York City, and I will share this experience with others who work in Human Relations elsewhere. ADP gave me this time to review them, and I am more than pleased to share this nightmarish and thoughtless experience.

I need help getting paystubs from my former employer. There is no way to do this and there is no live customer support. Company is a joke. 1 star. I recommend to improve your service you include live support.

If you are a small business and elect to do business with ADP, please be prepared- to deal with people who cannot be trusted or relied upon, do not take responsibility for their errors, not be made a priority, say one thing and then renege, not deal with someone who knows the status of an ongoing problem or make a decision and that if you do have an ongoing problem you will spend hours and hours of your precious life in automation hold, being placed on hold and getting the run around.

We moved from one large payroll company to ADP payroll services, since the monthly costs were going to be about half the current costs. Significant savings, really...Savings??? Little did we know what we were getting ourselves into. The ADP payroll giant, has been such a bad experience, from start to finish, just one story of the many... They were trying to blame us for not paying our quarterly unemployment taxes for both state and federal!!! Then claimed they paid and settled all the penalties and fees which they were responsible for as well, only to find out they didn't and we've had multiple collection letters sent to our office and even getting one delivered by a state representative serving a collection notice taped to our door because ADP didn't pay it and dropped the ball.