ADP Payroll Services

When I processed payroll, there was one person that was not processed. ADP staff worked with me and explained that the taxes would be taken out and the amount of payroll check to the employee needed to be issued in the correct amount. It was very simple and easy. No headache over it. Did not take long, actually, it was handled and I was off the phone in the normal amount of time payroll normally takes. The one request I would have is that the employees speak better English. At times it is very hard to understand what they are saying. I do not want to offend anyone by constantly saying excuse me I did not hear what you were saying. I heard it, I just could not understand them.

Since joining ADP I have had a good experience with each team member. However, my concerned is with the Human Resource department. Numerous of times, I have reached out to HR to discuss certain employee issue, like written warning, how to terminate an employee, etc. But every time I needed more information on a certain matter I would contact HR and would get different representatives, given me different suggestions on how I should resolved a matter. But to give them credit, each representative would asks me what state that my business is located and would reflect on the state laws in my region.

I am the CFO & COO of an educational services firm with fluctuating payroll, but I am very tech savvy, and ADP had some solid options for me to consider. I was at Paychex and they got too costly and services didn't warrant that premium vs. ADP. Sales team at ADP knew my needs before I even asked based on a quick survey call and provided me with a no pressure proposal and let me make the decision. My experience with ADP has been fantastic. Every client has their own story, and this is mine. It will take a strong force to pull me away from ADP. We have a strong relationship where my sales rep knows me now personally and what I need and look for in ADP. This is invaluable and something other firms miss as after the sale is closed as the contact drops after 90 days.

It's more up little down that explains my relationship with ADP. Our relationship goes back to when the company main office was on Route 3 in Clifton. ADP have the sources and the complete package to beat similar companies in the market but also have some problems when changes needed to be done but overall they are the best company doing payroll and handling payroll taxes. I have a great experience dealing with customer support and I am lucky they assign me a nice person taken my data every two weeks. The reason I never give the max points myself included is there always room to improve. As far as recommending the company to everyone there is no questions. Yes there might be other companies offers less cost but I always believe you pay for the product you get as long as it's reasonable.

In general we are happy with RUN; it has made handling payroll very easy and quick. I wish we could change the frequency of the pay so she gets paid once a month, at the beginning of the month, for the next month but by the weeks in a given month. If the first day of the month falls on a Monday, and there are 4 weeks to the month but 3 extra days at the end, she gets 4 weeks pay for the month and the extra three days are paid on the next pay. I was told if someone gets paid for the month, ADP can only paid the first through the last day of the month. Too complicated in some cases, like ours! We went with a payroll company so it would be easier, not more difficult. I believe I am charged much to run pay for the one employee I have. Updated 03/11/2019

I have no incentive to keep using ADP. It's expensive to run pay for 1 person.

I had a question about the interfaces on the ADP Run Portal and was able to quickly find a support chat that could answer my questions very timely. Having knowledgeable staff on your support is very helpful.

The website is easy to navigate and reports are comprehensive and informative. Year end processes are simple and we value the 401-K module as well. If we have queries these are dealt with promptly and effectively.

Very happy with ADP. I'm a small business that has been with ADP for years! The cost for ADP to do our payroll has been good. Always are willing to work with when I have any question! Thank you so much.

I Have no complaints only positive experience. What can I say. When a company does their job, everything goes well. I have only good things to say. Keep up the good work. I highly recommend this company.

Worry Free! While some may feel the fees are a little too high, the peace of mind that comes from leaving all the filings, etc to ADP is worth it! The customer service has always been great when help was needed.

Today, Ron ** - THE BEST! I've worked with him several times. Smart, professional SO HELPFUL and FAST! AND he laughs at my jokes. He's awesome. The wait time on the phone was long but Ron called me because I had an email out requesting a call back too. Thank you.

I am very happy with ADP. The entire staff is very professional and eager to help me with my Payroll and Retirement needs. I am always able to contact someone to help me. ADP is also helping me with my retirement needs. The 401k Department does an excellent job.

I happy with the services that ADP offers, but I do feel that the cost for 3 people is somewhat high. There are a lot of services that we do not use or are not necessary for our line of work. When I have had to call for support/help the team has been very helpful in showing me where I need to navigate to find what I am looking for. I wish that you would still mail the quarterly reports, however.

They have no SMS notification to inform you of fraudulent activity. When I called the dispute hotline concerning 3 or 400 dollars ADP has been completely unhelpful and unresponsive. If by some lucky miracle you do get someone be prepared for holds out this world and no resolution. My true difficulty is that bills are due and who doesn't want to feel their financial institution back and support them the way the customers feed support their paychecks.

I have worked with ADP, off and on, since 1981 when I lived in Houston, Texas. My first company code was ZSA. ADP is a good product and has kept up with a myriad of changes/updates over the years. Thanks!

I submitted a rollover request to move my ADP 401K funds to Fidelity. ADP deducted the $55 distribution fee. A short time later distributions were posted and I rolled these funds out as well but was subject to a second $55 distribution fee. Contacted ADP but they will not refund the second fee nor provide a physical address so I can file a complaint with the US Department of Labor. Do not recommend doing business with this company.

I closed my office and they had forwarding address and email. They sent the W2 form to the forwarding address but when it came to the bill for W2s, they failed to send the bill to my email or forwarding address. Since the office was closed the email of that office was discontinued. They kept sending the invoice and email to the closed office and finally I received a notice from collection agency for $85. They are very unorganized. They are big and very unorganized. I paid my bill with interest and it didn't go on my credit report. But I thought it was very unprofessional to do that when they had my forwarding address.

My complaint is on the ADP APP. I have provided many days of documentation to my employer about the clock in/out times either being accepted or it goes to the previous minute. How can you clock in at 5 pm and 25 minutes and 20 seconds and as the "thinking process" is being done in about 3 seconds, your time is accepted at 5 pm and 24 minutes! Why does it go backwards??? It should be clocking me in at 5 pm and 25 minutes. Then on your 30 minute break which must be precise, you get the same problem thus showing you took 29 minutes. I clock in watching the seconds to ensure I really am clocking in/out at the specific time needed.

ADP has always been a product and service that provides great value to our small business at an affordable price. Customer service and the quality of the product have always been outstanding and reliable as well.

We have been a long time customer and have always had great customer service. If possible please remove us from the marketing list so we do not receive calls regarding insurance. We are an Insurance Agency. If anything is needed from me please let me know. Thank you!

I’ve had the ADP card for about 4 years now. I thought it was very convenient until recently. In the beginning of April 2019 my card would decline for no reason (this happened about 6 times in a matter of three days), whenever I called for imformation on the issue all they would tell me was that “there was nothing wrong with the card and I should try the transaction again in 5 minutes”. Then my card got compromised April 28th 2019 and I called to get the issue handled. The customer service representative cancled my old card but never transferred me to the disputes department.

I’ve been using ADP payroll services through work for 3 years. I received an alert of an unauthorized charge that I certainly didn’t make. Actually I had just started a 5K I do with my family every year!! I literally finished the race still on hold. I was put on hold a for 1:18:22 the FIRST time. Next thing I hear is call ended. This happened again after being on hold 48 mins. Finally I spoke with someone. Was told that the transaction would be disputed and I had to wait until May 9, 2019. I was told by the lady who was extremely kind by the way that I didn’t have to worry.

We have been with ADP for a few years. They process our payroll and they have been able to maintain their pricing for quite a while. They also handle our Workers Compensation Insurance. I would recommend ADP.

Processing on Run is great. But I keep getting emails about NY Sexual Harassment and how it must be in the handbook etc. I have already taken care of the entire thing months ago and I still get sales emails. Very annoying especially when they sound like they have no idea I already have taken care of this.

I have been using ADP for almost 8 year now and there are are many reasons I have stayed with them. The response to entered data is instant, reports are instant, there are multiple options for deductions in the payroll to customize it to fit my business. I am also able to enter data fairly late in the day and still make direct deposits into the employee accounts the next day. I have never had any negative experience with them. They also matched the competition's fees so I have received superior service without paying extra for it. I am a happy customer.

Clay County Savings Bank has been with ADP as long as I have worked here, which will be 23 years when I retire in about a year & a half. We have gone through many changes in recording employee's time and I have loved every improvement. We are now using the Web Clock and employees are pretty faithful. The newest feature, for us, is Time Off and that is really popular. We do not use all your products, but I love the ones we do use. I am happy with Customer Service, my questions' answers are easy to understand and are answered the first time. The webinars are very helpful as well.

We use ADP Run for our company payroll. We run our business on Quickbooks so after processing payroll we run a GL report which then gets loaded into Quickbooks. With no notice, warning or training, ADP decided to change the GL structure and menu paths. Now when I run payroll and attempt to create the GL files for upload in Quickbooks I get error messages. Went through hold hell trying to get it resolved. They lied to me about hold times and problem resolution. Now I'm waiting on a call back. Who has time for this!?!? I will be switching from ADP. Let this be a warning to others who are thinking of using them. Terrible company and terrible service.

This past Friday May 3, 2019, we had several employees whose funds were not available to them when they should have been. This issue seemed to be site-wide with ADP. We spend nearly 2 hours on hold waiting to speak with someone about the issue. There was no announcement sent acknowledging this issue until hours had past and we had already spoken with a representative 2 hours later who informed us funds would be available in the next few hours and to advise employees to wait and check their accounts at that time. I am currently having issues with employees' funds being available to them still, seems to be associated with this update as well, so far have spent OVER 30 minutes trying to get some information about this while our employees are unable to pay their bills.

Once again, ADP via a telephone call from a person (s) that were not properly identified, ordered a new card, and the ADP representative complied. They (ADP) did NOT ask for a password, that I had previously set up on my account to prevent this from happening. This is the 4th time in less than a year that this has happened. Every time it does, ADP has to cancel my current card, and send a new one. That means countless hours on the computer changing all of my accounts to the new card. At this point, I'm wondering if a lawsuit would be in order. I think it is reasonable that I ask for some type of monetary settlement to make up for all of the time I've spent upgrading all of my accounts, in addition to many sleepless nights worrying about my funds.

I have already written a complaint but based on the situation one voice is never enough. My boyfriend works for a company that uses ADP and the company messed up on his profile that was sent to ADP. They wanted documents to prove who he was. Sent them in and we have been calling for the last 4 days to get the money released and no one seems to know what’s happening - holding his hard earned money hostage and when we call ask for a supervisor we’re put on hold for hours! Who’s running this place? Being a supervisor in the banking industry myself we take customer calls within 2 min of a customer asking for a supervisor, so what’s the issue where they can’t take ours? It’s ridiculous and disgusting how we have been treated and he still can’t access his money! Also one star only because I can’t choose 0!