Consumer Complaints & Reviews
First ADP set me up with a salesperson in Nov '15. They asked for wrong info so we had to go back to bank and re do much of initial app due to their lack of info. Salesperson set me up with a program. I chose the lowest cost option. She told me they had because I am a small startup with 1 -2 employees. Then they transfer you into the system of customer service agents... After running my first couple of payrolls I see my payroll acct going into the negative, oops I thought. I remedied the situation I thought. Nope - ADP is charging me some additional fee that I never authorized and it has caused a cascading chain of negative balances for my simple, old payroll account.
I spent hours/days with different cust service agents finally getting credited back. Then just yesterday, July '16, I had called them for a couple of simple processing questions. The cust serv agent says "you know you could be paying a lot less for your monthly fees - about 40% less..." So I said "let's do it." Then agent sees another fee I was double charged for in a previous month. I then asked if it was fair to get a refund for the fees I was overcharged for? The agents responds by saying that I should have negotiated a lower price at the time of signing the original sales contract.
She transfers me to manager. Manager hears the story... Manager says she needs to talk to "customer retention" department. Says she will call me back. A day later I get a call from someone in the retention dept. She says that they can only lower the fee going forward. I point out the fact I didn't ever get an option to choose the lower fee nor do I accept the double charge. She points out the fees the refunded for previous mistake(s)!! The agent spoke as if I should be thankful for getting my money back from them in the first place.
I told the agent I would most surely take my business elsewhere. She more or less said "we don't care." If ADP gets away with overcharging on even just a few hundred of their thousands of accounts they stand to make hundreds of thousands of dollars in additional revenues and commissions. I was obviously placed into the higher priced program by the initial sales rep because it boosts her income, then I was repeatedly overcharged and/or mischarged by ADP which caused additional fees and headaches at my payroll bank. Then when their own customer service agent points out that I have been needlessly overpaying for services not received - the management decides it's just cheaper to keep my money and let the future business go. I am done with ADP payroll services for these reasons and advise other small and micro businesses to think twice.
I've been with ADP for two months. In the last week I've received no less than six calls from different sales people trying to sell me the same services I've already denied. They are relentless. Meanwhile, I've had a tax issue that no one would help me with until I sent an email to Investor Relations. Now they are suddenly on top of the problem. The company is disconnected and automated to the point that you will need to work hard in order to get personal service. I'm dropping ADP after the next payroll cycle and writing a "do not call letter." The number of sales calls from ADP employees who have no clue you are already with ADP is ridiculous. One sales person tried to hide the sale call telling me he needed information that I knew they already had. Three sales calls were in the last 24 hours. This company simply wants sales, they have no interest in service.
We have now told a specific salesman over six times that we are not interested in ADP. He continues to come in and call, occasionally there are times when the office only has one female working. We are now afraid to leave the door unlocked because this individual continues to come to the office unannounced and unwelcome; even though we have made it blatantly clear we are not interested. It is now harassment and even further reasoning as to why we refuse to use this company.
I absolutely do not recommend ADP as a payroll provider. I am an accountant doing payroll for 3 separate companies and every time without fail when I call them it takes over an hour to actually speak to someone and get my problem resolved (when they can actually resolve the problem). I encounter problems with the 1 out of 5 times that I prepare payroll. The problems are either with login credentials, or data entry errors that they imputed etc... It is the MOST AGGRAVATING experience having to deal with them. You get transfer from one person to the next without them even telling you where they are transferring you to, so all you hear throughout your hour is "WELCOME TO ADP, BIENVENUE CHEZ ADP... for English press 1" etc... I know their answering system by heart. I will definitely change companies and never go back to them. They make some of my days miserable.
Don't sign up for ADP Payroll Services. Their refund policy is the worst!!! They informed me that my disputed transaction will take 90 days for them to investigate review and process if they're found if it's found that they owe me a refund.
How do I know I can trust these reviews about ADP?
- 553,564 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
During the last few days has been very hard on me. Depression and anxiety has kicked in on over time. I've had my ADP card for about 5 months now seem to be working perfectly fine. I get paid every other Tuesday at the job I work at. I recently got paid by my job and order pizza Friday as my gmail stated 19.92 cent to be taken. When the pizza man popped up he was asking if there was a problem because all my order charged was 3.94 cent. I said no, showed him my email to let him know I've paid. He said okay, left it alone, and it could be a issue with the computer...
Saturday I went to work 2-10 and swipe my card to eat. My card declined. I was in shock when I heard so I rush to check my account on my phone as soon as possible... My card account balance was at 0.00 cent. I'm a Las Vegas Nevada citizen born and raised and transactions from Sacramento California from a ATM has pulled my money clean off my card... I gave this a 3 because the man I talk to was upfront and kind. What I don't understand is this being my first card with ADP and not having a duplicate and even the file says no duplicate was made. How can someone take money out a ATM without my card with it in my possession?
I believe electronically it's someone from the inside of the firm. I don't want to make assumptions but it's under fraud investigation and I have to wait 10 business days for a denial or acceptance letter to get my approval to retrieve my money. As they could clearly see I order food same time they swipe me clean from my account. Then I have to wait 5-7 business days for a new account. As I'm looking for a car and a place to stay. I have no money to my name. This is hurtful and makes this card to me not trustworthy as this shows anything can happen... even through a work pay card. To be continued... I will push forward and seek justice as this is not right. I am a victim of fraud.
I am a new HR manager at a company that uses ADP payroll and HR services. I have been here for two months and spend more time on hold with ADP customer support than on any other task. I have tried to be patient and understand that I need this service to provide some much needed automation to the company I'm working for, but at this point, I'm ready to give up. The people on the support line are not trained well at all. There are varying levels of expertise, so the correctness of your response depends on who answers the phone. You get a different person every time you call so one issue takes weeks and weeks to get resolved, if it ever does get resolved, before you tire of the runaround.
At this point, I feel as though ADP should reimburse my current employer for half my wages due to the amount of time I have spend fiddling around in their system trying to get basics set up so that we can provide the options that we were sold. I would not recommend this company to anyone looking to begin with an HRIS system or to switch from their current vendor to ADP. There are so many others out there that would be better. I only wish I had been involved in the decision making of this selection.
I've faxed authorization forms 3 times to their fax number. They always claimed they didn't receive it. I faxed the 'Lost Check' claim form to the number printed on their PDF form downloaded from their website, they never received it. Nightmare.
Every time I want to look at MY pay stubs or MY W2's, these ** jokers reject my login and password information. I then have to send an email to my company's ADP admin to get it unlocked. The FACT that ADP does not allow me to see MY personal information when I request it is OUTRAGEOUS. If you are a company administrator, look elsewhere. This company is crap and will just piss off your employees.
This company is the worst. If your company uses them for any kind of payroll services, I would recommend you not to use them for any commuter benefits. If you do not receive your commuter card in the mail, they will only reimburse you once per calendar year. They do not have this policy on their website. However their policy does state that if you submit your claim before the 10th of the month then you will get refunded. Then, they will turn around and say that they have to receive the card back to them before the 27th of the previous month. They are a fraudulent rip off. They basically have stole my money.
I have paid for monthly transit passes and I never received the passes in the mail for the months of January, February, and March 2016. This is $241.70 per month for a total of 725.10. I filed a "never received pass" claim form for all 3 months. I received credit on my account for 2 of the 3 months for $483.40, but for March the claim was declined. Here is the problem: ADP continued to debit my checks but also apply the credits to my bill at the same time. My pay check was still being deducted for $241.70 while I had the credits on my account but I was told that my pay check would not be debited because the credits were on my account. So they essentially did not give me my credit or took them back.
ADP stated they mailed a check to me for the 3rd claim. However I never received that check. ADP verified that the check had not been cashed and cancelled it but stated they could not reissue me another check because their policy is not to issue two checks in the same year. I faxed my claim for the March pass on March 3rd. They declined the claim because they said it was received past their cut off point. The policy on their website states that claims must be received before the 10th of the month. I met this deadline and they still refuse to refund me stating the claim was received after the due date but I see on their website where it was sent on March 3rd.
Of the 2 credits that they initially gave me, they did not credit me properly. They gave me a credit for December 2015 which was paid for with $130 pre-tax and $111.70 of after tax money. I never filed a claim for December. Only my January claim should have had a credit for pre-tax and post-tax. My February and March passes were paid for with $241.70 of all pre-tax money. They decided to take it upon themselves which credit to give me without checking with me. Their reason was they cannot issue a refund check twice in the same year per their policy.
I want all monies refunded to me. That would be the two months that continued to be debited from my check while I had the credits on my account ($241.7 per month) and also my refund for missing check credit for $241.7. This should be a total refund of $725.10. Their policy on not issuing a second check in the same calendar year needs to be removed.
My boyfriend entered my social security number into the computer by mistake while filling out paperwork online for his new employer. He was half asleep and looking down at mine on one of our tax forms when this happened. He has made several attempts as well as his employer to rectify this and nada, nothing, no help from these bums. They pass the buck, stall and just down give a damn. Our next step is to go the SS administration to ask for help out of total frustration. They stink.
Omg! I hate this damn company. I had a garnishment that was complete and ADP sent back a refund check to my employer addressed to the garnishment department instead of in my name. I sent the check back 3/20/2016 and they received it 3/22/2016. I called adp on the following day 3/23/2016 and asked about the process. So I waited until April 8, 2016 to call back to ask about the whereabouts of my check. According to the sorry ass rep who answered the phone she advised I should receive my check one to two pay cycles via direct deposit. :(
It is now 5/11/2016 and still no check nor direct deposit. I called them back and they said the check was mailed out and could not provide a date, a carrier or nothing about the check even where it was mailed to. I asked to speak with a supervisor. This dumb ** tells me “I have to create a ticket for the back office team to call you back!” I’m furious behind what’s mine and these people have been giving me the run around for too long. How the hell can any company use them to manage payroll. I wish there was a minus -five star button but there isn’t.
Today I noticed a -33.33 debit from my business account stating something Pizza on the end and being applied by ADP Payroll. I immediately went over every statement and it dated back to 1/23/15!!! Thankfully we only use that account for payments to ADP Payroll. I called and explained the situation to them and after several holds and transfers I spoke with a lady Carol... who gave me her fax number and told me to send all copies of transactions. I asked her to make sure. Since she is sharing the fax machine with other team members could she please call and confirm she got all pages. She agreed and promised to call before the end of the day. Tried to fax... their machine wasn't working... said this number didn't work. So I called back again... same process.
Finally another Fax number to try. It finally sent through... no CALLBACK. I called to confirm she got them. 5 hrs later and they said she wasn't in. My biggest concerns besides these payments that were made but about looking at every transaction that was listed on that statement didn't match up with my binders of ADP's Invoices. I have been contacting our Rep. Sienna to go over all the prices and see if there was a better policy for us before today. She said she might stop in tomorrow. But that is always her answer... I wish you had a no star rating for them!!! DON'T USE THEM!!! I better get some answers tomorrow if I don't get one back today.
I have just taken over the matter of my husband Michael's account. My husband hired ADP payroll services over a year ago. They have continually failed to report and pay our accounts. They claim it is not their fault and responsibility. My husband has spent most of that time receiving notices and trying to contact ADP, who never returned our calls or simply just passed us on to the next guy. I am thoroughly outraged and what has happened. I need information. Anything you have, late notices, communications, documents, and where our account stands. I need to know what I need to do with your office to take care of this matter. I have so many notices and so many letters from.
Check the status of workers' compensation CLAIMS or employer ACCOUNTS - file employer's QUARTERLY REPORTS. Going to get us audited. ADPs letters say if you have questions contact your representative. WELL WHO IS THAT? None of the letters have names on them. Hello, can you help with the following information. Is there anywhere online I can view them? If not can you email them or mail them to me or mail them. We have paid adp a lot of money. All communication is never signed or with any contact information. We have contacted adp and had 17 different people say they would help and most never got back to us, never responded to our messages. We were never able to find out what was going on or even who was handling our account. I have asked for billing statements and monies paid to the state. They continue to refuse. They have never told me anything.
Today I received a message from the latest district manager who says they can't give me any information and they can no longer help me. You are my only hope. I have no idea what has happened and I am and have been for many months been trying to get this information. ADP is negligent and I would like to be able to have this information to make them responsible for their actions and get the money back that they stole from me. And the money I paid for a service that was not only incompetent and has caused us so much time and money and pain. I also want to solve this issue with the state. Thank you and any help would be greatly appreciated.
Why were they late from adp and their reasons are? Were all the returns and monies owed late? Which return was filed last and which is next and the due date? What fees were we charged by adp, & I, and the state? What taxes were owed, how much adp paid? All late charges and an accounting of the accounts. All communication sent to ADP and received. How many notices were sent to adp about this matter?
Created an account to specifically talk about how non-functional this website is. Unable to complete important payroll info for my new job because of a glitch on the emergency contact page. Won't even let me back out of it. Tried three browsers on two computers and it will refuse to let me do anything at all. When I called for help or to complain about this, was unable to get hold of an actual human being. I am beyond livid. Please don't use this service unless you absolutely have to. Currently making it impossible for me to get my paychecks on time.
Totalsource failed to notify me about change in FSA Account deadline causing me losing $1000+. This is the worst experience I had with any payroll provider, not admitting that they should have notified me, letting me use the remaining account.
I'm an IP for the state of Washington. They recently changed our payroll system. Using IPOne and ADP. I decided to use the ADP Aline card with direct deposit. My first payday with the Aline card, no card. They sent it to my old address from 4 years ago. They do have my current mailing address. I was told I had to cancel the first card and it would be 7 to 10 days for the new one to arrive. Well I haven't had a paycheck in over a month and just about broke. I asked if they could give me the numbers from the new card so I could transfer the money myself because they do not offer that. I was told they could not do that and that they would send me a check by mail in 5 days so I could use MY money. It's been 7 days and still no paycheck.
I get a phone call from ADP telling me my next paycheck will not be deposited into the card and again another check in the mail. Technical issues of some sort. So here I sit, with my family, payday #2 and no money. And to make things worse, this was not my mistake but yet customer service was terrible and the wait was 30 minutes to be told there was nothing they could do. I'm going back to my old direct deposit if I ever get paid. PLEASE stay away from ADP!
This site is a joke to say the least...can never access pay stubs. When my information is added at login says no person found. Ridiculous. No wonder this co. has a 2.0 rating. It's garbage.
Last year, they did not give me a correct W2 and I had to file after April 15th to correct them (fortunately, I was not charged a late fee or anything). This year, they still have me on file as an NJ resident when I live in NYC. They have my earnings listed as residents of both states, when I only lived in one. I asked them to correct it on the first day of March. They told me I'd get an updated hard copy in my mailbox; I haven't. Then, this past Tuesday, I called and emphatically explained to them that I needed a corrected W2 because when I enter the W2 they gave me in TurboTax, I got an error message and a NY state pay of over $900 (!). The woman I spoke to said she'd forward my information over to somebody else (Apparently, it was asking too much for her to just transfer me over to another department that could take care of it myself).
That's ADP customer service in a nutshell. They'll give the phone operators basic training, nothing too advanced since they're not acquainted with tax terms, and you'll have to put up your end of the bargain by calling at least three times for a minimum of 30 minutes. Fortunately, I left my job that had ADP as a provider and I couldn't be happier to get away from them.
Automatic Data Processing Inc. Currently applying for work and this system is relaying personal information to and from my ISP. They just resulted in Facebook blocking me from using my social media account. If I can't connect to LinkedIn and I can't connect to Facebook and I can't connect to social sites on a computer with internet, then my guess is they are bypassing my computer's personal information along with whoever else. That can affect my eligibility for work.
I have spent 2 days on the phone over the course of 2 weeks with Voya - the 401k administrator of ADP - to roll my 401k over to an IRA. I called to move my 401k over to an IRA and although I verified my social security, address, employment info - anything you can think of - I was also required to offer a 4-digit pin which I supposedly received when I started payroll with my previous employer. Without the pin, they cannot move my money to an IRA. Did I mentioned how rude and patronizing the customer service rep was? At any rate, they were sending a new pin in the mail. Two weeks later, still no pin. So I call again (this rep was nice but ignorant) - "Sorry, we can't do this without the pin, we'll have to send it out again and that I should take any complaints up with the postal service."
An hour later the mail arrives with the pin. Two weeks it took to send me that pin... I call again and the lady says I should submit it through the system. I submit the pin online and the system does not accept it. I try again, and I am locked out. I call again and the rep tells me I used it too many times and I'm locked out for an hour. It was getting late on Friday so I tried again the next Monday. Again, the pin does not work. Instead of entering it a second time, I call a rep right away after try 1 as I'm not about to be locked out again! The rep is talking me through - "Am I on a landline?" (yes), "was I slow in entering the digits?" (no), "we try another landline" - still a no-go. She tells me to try it without the # sign and I lose the rep and am placed in another wait line. Wow, did it work? No, the next rep tells me I forgot the # sign and the system didn't take it, but that I'm now locked out again and that I need to try again in an hour.
I now demand to speak to a manager as there must be a way to override this system. This supervisor has now, in 2 seconds, figured out that the rep last Friday issued a new code (whereas I did speak with an IT supervisor whether this code would still work and he said it would!). So she's sending me the new code by express mail, apologized and acknowledged the reps need some additional training... Fingers crossed the code arrives SOON and it works... but I'm exhausted - I've told my entire story to a total of 7 people and only one could figure out the issue! To be continued...
I haven't received my W2s for 2015. I have went to my employer. We updated my address and it's been another two weeks and still no W2. They were received on time last year with no problems. But in 2014 I never received them after going to employer three times. I didn't have them on April 15th, tax deadline day. I went to get my taxes done and H&R Block sent me back to my employer who then got in touch with ADP. Finally they were faxed over to my employer within 5 minutes. I don't understand why it was a complicated process. It looks like it's going to be that way again. Enough is enough.
Due to ADP's atrocious and inaccurate records, I have not received vital information and have spent many hours unraveling the mess that ADP created. ADP has my correct mailing address and sent proof of health insurance to me for 2015 but DID NOT SEND MY W2 form (it is now March 2016). ADP still lists my FORMER email with my former employer and has not updated it after my many attempts. Because of this I cannot access my Voya retirement fund (for at least 1 week - awaiting an update).
My Flex Spending reimbursement was initially denied due to ADP'S INCORRECT LISTING OF MY EMAIL ADDRESS (again, ADP used the old email). This took me 3 attempts to correct and to receive reimbursement. When you call ADP Customer Service, your call is sent offshore where an ADP service agent tells you this may be the correct number to call, but "I'm not sure." Again, they have my address and sent proof of health insurance, but they can't send a W2 form. The IRS states that a W2 form must be sent by January 31. There is a disconnect within the ADP antiquated system and old information recycles. They do not make global updates to your records, so your employee record is mismatched. Bad company, bad business. You have to straighten out their mess and do their job.
I am a full time student as well as work full time. I have ADP for my paychecks for work. I called in January and spoke to a SUPERVISOR. I was told that my school could deposit my refund checks onto my card as long as they have my account and routing number. So I set up direct deposit for my school. My school issued 2 deposits totals 3000 dollars. I called ADP because they were not showing up. After waiting on hold for HOURS I was told "we can't take deposits like that." So now I have to WAIT for ADP to reject the money so my school can issue a check. That 3000 dollars helps pay my bills.
My husband and I enrolled in an $1800 a month Cobra medical plan. Literally EVERY month we've had to call ADP at least twice because either our insurance or prescription coverage showed that we were no longer covered. Each phone call to "turn our coverage back on" took an hour. We were never able to receive an accurate explanation as to why insurance that had been paid for way ahead of the deadline was not continued. In one egregious example, my insurance company was not covering me for January and February even though we'd paid through March. I only discovered this as providers billed my company. My husband and I were caused a great deal of stress, and in some cases did not go to medical appointments or receive medication while waiting for ADP to communicate with our insurance company. My husband has recently become disabled and the stress this had caused us is unconscionable.
There has been a change in how ADP does business and it was done without notifying the customers. We used to have a dedicated customer support person. I called with an issue last week. The phone # has been changed. Instead of a regional call, the facility is in Georgia. You deal with whoever finally answers your call. I called my sales rep. He pretended he didn't know what was going on. He said he would handle my issue. It has still not be remedied. And all I am trying to do is get them to correct my unemployment contribution rate. No one has any knowledge of receiving the first fax. I was told to ask for proof of receipt next time. Should this be so complicated and time-consuming? I switched from Paychex a year ago because they were getting lazy. Now if Paychex knocks on my door again, I will consider it.
A month ago I cancelled my Direct Deposit and set up a new one. The previous bank account was closed. I received two manual checks. My last live check had the correct new banking information on it with the statement that it was received and direct deposit would being upon account verification. Today when I checked, it turns out they attempted to deposit my check into the previous account. My company's ADP is in a different time zone so I waited until 9 am my time to call. I was on hold for 15 minutes. When I finally got to speak to someone she explained that I would have to wait for the old bank to reject the funds back to ADP and at that point they will send a manual check. This process can take 10 days. I then pointed out that this was their error, not mine. She checked things in her system and told me she did not know what happened and then said I couldn't speak to a supervisor.
I have been using ADP for 3 years now. I only have two employees but for just $50 a month I am able to run a monthly payroll and they pay all my taxes and handle be W-2s. I originally learned about them in a review at **, (where Intuit was #1). Ironically we tried 3 different services, including intuit, and ADP has outperformed them all.
This is the WORST payroll company I have ever had to deal with. The customer service is almost non existent. If you need any assistance, plan on being on the phone for a min. of an hour. Whenever I have had an issue I have been transferred back and forth between payroll and time attendance because neither department can figure out the issue. For the amount of money they charge, they should be assigning each company a dedicated support manager. I have been working with ADP since August (it is now almost March) to correct a PTO policy they set up for us (this policy was a mess and nothing was set up correctly) and I have been transferred between CS reps numerous times. They don't have a direct line that you can call to speak with them and it takes a week to hear back from them.
They will email you to tell you that things are taken care when in fact they have not been taken care of. I have reached out to their manager on numerous occasions and the only response I get from the manager is that she will have the rep. call me. I have never received an apology for the errors and lack of service. All I receive are excuses over and over again. This company says they offer all sorts of solutions for your business needs, but once you sign the papers they will leave you high and dry and they do not care about your needs. The customer service representatives need training on how to actually serve the customer (they have the worst attitudes) and they need training in what customer service actually is. I would never recommend this company to anyone.
ADP did not correctly set up our payroll account. Did not have EI, CPP, Auto Vac. And taxes set up. We ended up paying lump sums to all employees and back payments to the Government. No customer service. Do not return calls. Hidden service fees.