ADP Payroll Services

Our payroll account manager and open enrollment specialist are both great to work with and they always help us out with any questions or issues that may arise. But sometimes when you talk to others from ADP you will get all different answers from them. So we wait for our account manager most of the times for their assistance. ADP website is great. But there tends to be a lot of lagging and screen errors at times. Some things don't make sense to me (like why we have to put in someone's job code and department in 4 different places on the employment profile). But for the most part it is easy to work with.

Overall, ADP does a relatively good job with their Payroll and HRIS capabilities in Workforce Now. The areas where ADP is lagging compared to other competitors (i.e., Paycheck, Paycom, Paycor, Paylocity) has been their inability to get with the times for HR reporting, customer service, and Point of Sale integration. When it comes to HR Reporting, simple information like turnover rates, average length of service are not reports already made available by ADP. Rather you have to create a custom report or piece together several ADP reports to get the answers most HR professionals look for.

Our company has been using ADP for our Payroll and Benefit management (for approximately 75 employees) for 6 years now. Overall, I would recommend ADP to other potential clients. The platforms are frequently being upgraded and are always user-friendly (for both the employer and the employee). The custom reporting feature is extremely useful. We also like that we can complete many of the tasks (i.e., manual check) on our own, without having to contact ADP. The training offered by ADP is frequent and beneficial. The service request feature is helpful and timesaving for non-urgent issues. The Bridge is also a great resource to ask questions and find answers from other users with similar experiences. Overall, especially as compared to other payroll systems I have used, I believe ADP is a great value.

The program platforms with ADP can be at times a bit of a challenge - The system will not keep the archived employees off the master control report - (I have asked for this to be looked at by the ADP IT Dept and see if this can be reformatted) - When the employees are archived and blocked on the main platform where you hire/rehire and term employees. The system is now adding in FLI and MLI to employees who are exempt from the WA FLI and MLI taxes on manual checks and is delaying the payroll preview and giving employee level errors. I called ADP and the ADP reps are very friendly and helpful - trying to figure out why this is happening. It appears to be mainly the programing that can get a bit frustrating when previewing the payroll.

We recently implemented your Essential Learning LMS module. The implementation was fairly smooth, although I would have liked some documentation to accompany the "training" I received on how to administer the system. I understand the LMS module is still very new to ADP, and I'm hopeful that more functionality will be added in upcoming releases. Things like the ability to customize and suppress emails on ILTs, to have assigned courses appear in the "Things to Do" tile on the home page, and the ability to proxy as a user to see what they are experiencing are all standard LMS functions that will need to be incorporated to successfully complete with other systems. Also, there are certain reports that LMS admins need to run, so rather than make me have to create custom reports, they should be available as standard reports.

We have been using ADP for about 2 years, they re-vamped the dashboard to be more "user friendly" however it is not the case. The time cycles are often off, sometimes you have to push them forward, sometimes you don't. They paid everyone 16 hours of holiday pay by mistake and didn't even apologize for it, so they had to get the money back from all our hourly employees on their next check. When you finally get someone on the phone you get different answers. We were assigned a new HR rep that is great, I try to get her directly with my issues, however I feel if they updated their system to be more user friendly I wouldn't have to bug her so much.

I inherited this service when I took over a business that’d been using this service for years. I haven’t made it a priority to research or switch. I’ve been sticking with the demon I know so to speak. No departments communicate with one another nor do they share the same database so when you’ve discussed a topic with one department which relates to another topic in another department, you have to repeat the entire situation. You’ll find yourself doing that numerous times to resolve one issue. Workman's Comp department may as well be an entirely different company because payroll department didn’t even know WC department even exists. They didn’t report my W2/3 to SSA resulting in a civil penalty fee one year. I plan to shop Quickbooks and one other popular service. I suggest you do the same.

I needed to transfer money from my 401K to an IRA. I called their listed number. Their listed number, after running through a lengthy phone tree, directed me to call a different number. I called that number and spoke to a representative who thanked me and transferred me to an "account specialist" who could help. That person took all of my information, then asked me if I had a financial advisor on the line. I said, "No." He told me he couldn't perform the transaction without a financial advisor on the line and that he'd need to transfer me. I asked how long it would be. He said, "Just a couple of minutes." It's been 40 minutes. I'm still on hold, needing to go back to work shortly, but sitting on hold. I work in corporate America in New York City, and I will share this experience with others who work in Human Relations elsewhere. ADP gave me this time to review them, and I am more than pleased to share this nightmarish and thoughtless experience.

I need help getting paystubs from my former employer. There is no way to do this and there is no live customer support. Company is a joke. 1 star. I recommend to improve your service you include live support.

If you are a small business and elect to do business with ADP, please be prepared- to deal with people who cannot be trusted or relied upon, do not take responsibility for their errors, not be made a priority, say one thing and then renege, not deal with someone who knows the status of an ongoing problem or make a decision and that if you do have an ongoing problem you will spend hours and hours of your precious life in automation hold, being placed on hold and getting the run around.