ADP Payroll Services

ADP Payroll Services

 4.2/5 (2269 reviews)
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ADP Payroll Services

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Overall Rating4.2 out of 5
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About ADP Payroll Services

ADP helps companies manage payroll, employee benefits, taxes, retirement and other services. The company has solutions for small, medium, large and multinational businesses. Its specialists work with businesses to reduce costs and develop human resources strategies that align with the business’s goals.

Pros & Cons


  • Easy to use
  • Mobile app
  • Flexible options


  • No free trials
  • No pricing info without a quote

Bottom Line

ADP is a highly rated payroll and human resources provider that offers flexible service packages. Its services are easy to use, but it doesn’t advertise pricing without a customized quote.

Top ADP Payroll Services Reviews


Great service. No crazy fees and very happy with my service. Customer service is wonderful and never had issues. I'm sticking with this card for a long time. Never hassled and the...

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I've used ADP card for years. Never a problem. Never been locked out. Easy to check balance. When I needed a new card they sent it pretty quick. Never had a problem using it eithe...

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What is ADP Payroll?

ADP Payroll is a service provider for companies of every size that offers payroll, human resources and other services. It works with businesses across many industries to help them save time and operate more efficiently.

Its additional service offerings include time and attendance tracking, talent management, employee benefits and outsourcing. ADP also offers a marketplace of apps and a library of resources and tools to help companies. Quotes and demos are free, which gives you the chance to find out more about how its HR services can work for your company without spending any money.

What does ADP do?

ADP replaces a traditional human resources or payroll department within a company and provides remote services to manage these tasks. Its basic plans offer payroll coverage for companies ranging from one to more than 1,000 employees. You can then add HR services, including guidance, process improvements and dedicated HR support. It also offers outsourcing solutions or co-employment services.

Mid-sized companies and larger may benefit from additional services. Its time and attendance option includes basic tools for full workforce management. For talent management, it offers recruiting, hiring, management and growth services. Its employee benefits packages include benefits administration, retirement, group health insurance, business insurance and workers’ compensation. The company can integrate its solutions with top software systems and other apps.

ADP pricing

Pricing is based on your company's size and the services you require. You can schedule a demo with an ADP professional or request a quote online. It offers several package tiers, starting with basic payroll services and ranging up to include full payroll and HR coverage.

ADP’s plans for larger companies include recruiting and hiring services, employee benefits and other services. Smaller companies may qualify for special promotions, including up to three free months of services.

ADP Payroll FAQ

Can I access ADP after termination?
Yes. After your separation from the company, you will have access to ADP for three years. However, it cannot provide login information or assistance, so be sure to keep track of your information.
Can I print my pay stub from ADP?
Yes, you can print your pay stub through ADP’s iPay service. You can view, download and print your statements through this online self-service kiosk.
Is ADP worth it?
If you devote a lot of time to HR and payroll management, ADP might be a worthwhile investment to improve efficiency and save time. You can also take advantage of its streamlined process and industry knowledge to help you provide the best service to your employees.
Does ADP pay early?
ADP does offer early pay, but it depends on whether your employer has opted for this service. If so, you’ll have instant access to your paycheck once your employer submits it.
What bank does ADP use?
ADP cards are issued through Fifth Third Bank. Its paycards have a variety of banking features and fewer fees than traditional accounts.

Is ADP safe?

ADP is a reputable, safe payroll and human resources service provider. It offers a variety of services to improve the efficiency of your small-to-large business, saving time and money along the way. Its customized approach doesn’t let it provide transparent pricing before speaking to a representative, so you need to schedule a demo or a quote for more cost information.

ADP Payroll Services Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 31, 2023

Absolutely awful. I was given an ADP card from Blaze pizza and put the card in my wallet. I tried to use it when I needed to a month later and it said it wasn't activated. I have called ADP customer service so many times I have their phone number and my card number memorized. They told me in order to activate my card, I need to send in a picture of my license and social security card. I sent it and they said they couldn't open it because it wasn't a PDF. I sent it as a PDF and they said they couldn't open it because it wasn't a document. I sent it as a document and they said they couldn't open it so I should fax it. I faxed it and they said they can't see it. This company wants to keep the money on my card since it expires soon. They are so unhelpful and I suggest that no one ever uses a ADP total pay card. It is such a waste of time to call them, and they refuse to activate a card where I earned so much money on. It frustrates me so much I want to scream.

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    Customer increased Rating by 2 stars!
    Verified Reviewer
    Resolution response: March 28, 2023

    Updating my latest review for the company, simply for Michelle **; she called immediately to rectify the situation and is truly taking the time to make sure all the documentation is being done properly. Thank you for being a great human! <3

    Original review: March 28, 2023

    ADP has been and continues to be one of the worst companies to ever exist for payroll. We switched away from them a year and a half ago and unfortunately we still have to run after their customer service for employees and their T4s or RL1, because they weren't done properly in 2021. This is horrible for everyone involved and such a waste of time. Staying on a call for 45 minutes with someone breathing on the other line and putting me on hold every two seconds cause they don't want to do their job. Horrendous services each and every time.

    ADP Payroll Services response
    Thank you for bringing this to our attention Sarah, and thank you Consumer Affairs for providing an avenue for ADP to address our client's concerns. We're happy we could link up with you and help resolve this issue.

    Thank you, NW-ADP Client Experience

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    Verified Reviewer
    Original review: Feb. 23, 2023

    I had 23 Apple fraud transactions on my account and Wisely let all of them through and didn't stop any of them, I contacted them the day after I noticed and they told me it would be 90 days for me to get my money back, I then said, "Okay fine, $400 I have to wait on," then something told me to contact them back and come to find out they only filed a dispute for 2 of the 23 transactions I called about. I am VEXED! And will never be using any other banks other than credit unions! They have a awful policy and I have 3 kids. Now have to wait 90 days for $400, I have spoken with 7 representatives and they all are awful, hard to understand, and they are offshore, I asked to speak with a supervisor and have been hung up on 3 times. I am so angry.

    I really don't understand how this can happen when my funds should be secured, and they weren't at all. Any other day I have ever had I was able to call and they put my funds back until the investigation is complete! Now I'm left hopeless until I get paid again and, when I called back the 5th time I believe they told me when I called the first time the representative only put 2 disputes on there. I am OVER THIS COMPANY and the only reason I didn't close is because I have my tax check going into the account but as soon as I get that money out I will be closing my account!

    ADP Payroll Services response
    Hello Kenesha,
    We are sorry to hear about your experience surrounding your customer service experience and your open dispute. We received your BBB complaint and will be addressing your concern through the BBB.

    Thank you, CV

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    Verified Reviewer
    Original review: Feb. 21, 2023

    I had my first problem with ADP in December. My HSA deduction was taken from my paycheck, but did not get deposited in my account. After about 10 days and phone calls, I was placed in a conference call with ADP and the bank. The bank rep asked us to hold and came back and said without a doubt, we have not received a deposit. After that call, I get an email from the same ADP rep stating that the bank just hasn't gotten to it yet. Unbelievable! My other problem is I changed my HSA deduction per their guidelines and they did not deduct the changed amount. After complaining, I was told by email that the proper amount would be deducted on my next paycheck. It was not. Now after going back and forth with them for two months, they try to tell me that I can only deduct $3650 and there are safeguards in place to make sure you can't deduct more for the year so too bad. Really, then why did your website state I could and accept it?

    When I point out that there is another $1000 catch up deduction for people over 55 and their website even stated that, they say yeah you are correct, but that has be approved by our spending account team and entered manually. Really? Then why does your website not state that? Then why does you website TODAY allow me to enter over $3650 and tell me my annual contribution can be any amount up to $4350, just like it did last year when I entered it? They just keep changing their story and when you point out to them that they are giving incorrect info, they just keep changing their story. I have wasted so much time on this trying to get them to correct their mistake, but they just keep being dishonest and never admit they are wrong. Even though I have the email proof of them telling me this would be corrected on my first January paycheck!

    ADP Payroll Services response
    Hello Greg,
    I'm very sorry to hear about the frustration this issue with HSA deductions is causing. I've located your account and asked our service leaders to look into this and reach out.

    Thank you, NW-ADP Client Experience

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    Verified Reviewer
    Original review: Jan. 17, 2023

    We have been using ADP for about 2 years, they re-vamped the dashboard to be more "user friendly" however it is not the case. The time cycles are often off, sometimes you have to push them forward, sometimes you don't. They paid everyone 16 hours of holiday pay by mistake and didn't even apologize for it, so they had to get the money back from all our hourly employees on their next check. When you finally get someone on the phone you get different answers. We were assigned a new HR rep that is great, I try to get her directly with my issues, however I feel if they updated their system to be more user friendly I wouldn't have to bug her so much.

    They have good training resources, but assigning them and tracking them can be confusing. So far besides their crazy hold time, the staff at ADP does try to do their job, but I don't think they have enough people to cover the clients and need to hire some folks so we don't have to wait upwards of an hour to get help on urgent issues. AND they should listen to the feedback about their platform and direct it to their Tech people to fix the problems. We are thinking about changing companies as soon as our contract is up if there is no improvement on the problems. It seems we are not the only ones having these issues.

    ADP Payroll Services response
    Hello Heather,
    I'm sorry to hear about the frustrations the new dashboard setup has caused but happy to hear your new HR rep is working out well for you. We have relayed your feedback to our product team and thank you for taking the time to provide it.

    Thank you, NW-ADP Client Experience

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    Verified Reviewer
    Original review: Jan. 16, 2023

    I inherited this service when I took over a business that’d been using this service for years. I haven’t made it a priority to research or switch. I’ve been sticking with the demon I know so to speak. No departments communicate with one another nor do they share the same database so when you’ve discussed a topic with one department which relates to another topic in another department, you have to repeat the entire situation. You’ll find yourself doing that numerous times to resolve one issue. Workman's Comp department may as well be an entirely different company because payroll department didn’t even know WC department even exists. They didn’t report my W2/3 to SSA resulting in a civil penalty fee one year. I plan to shop Quickbooks and one other popular service. I suggest you do the same.

    ADP Payroll Services response
    Hello BT,
    I'm sorry to read that you've had so much difficulty. I will forward your review to the leadership team of your ADP Service Center. They will arrange for someone to contact you who can partner with you to determine how they can best assist you now.
    Kind regards,

    RP - ADP Client Experience


    01/19/23 Update: The aligned ADP Service Representative confirmed that he did connect with BT and was able to address concerns. ADP considers this matter closed.

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    Verified Reviewer
    Original review: Dec. 20, 2022

    I needed to transfer money from my 401K to an IRA. I called their listed number. Their listed number, after running through a lengthy phone tree, directed me to call a different number. I called that number and spoke to a representative who thanked me and transferred me to an "account specialist" who could help. That person took all of my information, then asked me if I had a financial advisor on the line. I said, "No." He told me he couldn't perform the transaction without a financial advisor on the line and that he'd need to transfer me. I asked how long it would be. He said, "Just a couple of minutes." It's been 40 minutes. I'm still on hold, needing to go back to work shortly, but sitting on hold. I work in corporate America in New York City, and I will share this experience with others who work in Human Relations elsewhere. ADP gave me this time to review them, and I am more than pleased to share this nightmarish and thoughtless experience.

    ADP Payroll Services response
    Hello Home Borrower,
    I'm sorry to hear of the challenges that you experienced with this process. I will forward the transcript of your review to our Retirement Services Participant's Service Center and have them arrange for a Service Specialist to contact you to either verify that you eventually got the help you needed or assist you, if not.
    Kind regards,

    RP - ADP Client Experience

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    Verified Reviewer
    Original review: Nov. 14, 2022

    I need help getting paystubs from my former employer. There is no way to do this and there is no live customer support. Company is a joke. 1 star. I recommend to improve your service you include live support.

    ADP Payroll Services response
    Hello Ryan,
    I apologize for the frustration this has caused. We are not authorized to provide direct support to current or former employees without specific permission from the employer as they are the ADP Client. You can try to download paystubs and tax information at If you aren't able to there, you'll need to contact your previous employer's HR/Payroll person. They can help you directly or authorize their ADP Service Team to work with you.

    Thank you, NW-ADP Client Experience

    2 people found this review helpful
    Verified Reviewer
    Original review: Oct. 24, 2022

    If you are a small business and elect to do business with ADP, please be prepared- to deal with people who cannot be trusted or relied upon, do not take responsibility for their errors, not be made a priority, say one thing and then renege, not deal with someone who knows the status of an ongoing problem or make a decision and that if you do have an ongoing problem you will spend hours and hours of your precious life in automation hold, being placed on hold and getting the run around.

    Over the course of 9 months ADP created a liability for our clinic of over $20,000 in unemployment taxes, penalties and late fees and interest because they failed to pay the CA-EDD as biweekly taxes are supposed to be paid. I notified ADP after I received the first notice from CA when the amount due was around $2-3,000.00 and they informed me that they were handling it and to ignore the statements being sent- that it was likely a mistake by the state of CA but reassured me multiple times that their tax department was handling it. Over the course of the next 7 months I continued to call them as the statements kept getting higher and higher. I was told 4x "not to worry about it that this was normal for these things to get ironed out." Finally, exacerbated, I called again and told them that this was on them- due to mistakes they had made and that we should not be liable for any of it.

    In July, the state of CA garnished our bank account for $7350.00. After relentless and time consuming insistence that they pay this and not us they finally admitted all this was their error and that they would take financial responsibility for whatever was owed. I was so relieved!! Two weeks later, I received an invoice for another $3200.00 that they took the liberty of debiting from our account! When I called to confront them and ask what in the heck was going on- they simply said that they couldn't be responsible for our taxes and that they were authorized to take it out of our account. DON'T TRUST THEM! THEY ARE POOR STEWARDS.

    ADP Payroll Services response
    Hello Martin,
    I'm very sorry to hear about this experience with our service and the frustration it has caused. I've relayed your message to our service leaders and asked them to look into this and reach out.

    Thank you, NW-ADP Client Experience

    5 people found this review helpful
    Verified Reviewer
    Original review: Oct. 6, 2022

    We moved from one large payroll company to ADP payroll services, since the monthly costs were going to be about half the current costs. Significant savings, really...Savings??? Little did we know what we were getting ourselves into. The ADP payroll giant, has been such a bad experience, from start to finish, just one story of the many... They were trying to blame us for not paying our quarterly unemployment taxes for both state and federal!!! Then claimed they paid and settled all the penalties and fees which they were responsible for as well, only to find out they didn't and we've had multiple collection letters sent to our office and even getting one delivered by a state representative serving a collection notice taped to our door because ADP didn't pay it and dropped the ball.

    Please!! Please!! Do yourself a favor, learn from other people's mistakes, like mine, please do your best research and find a firm that actually cares about your business and who you are and that you are not just another number to the firm. With ADP you are just another number, automated by their computers not people, trust me I know more about ADP today than when I signed up. Please work with a company that they actually give you a phone number to call if you have questions or a problem, good luck getting a phone number to a direct representative in a specific department at ADP when you have a problem, such as taxes, you will never see one. I bet my life savings on it, you won't get that direct phone number and you don't and never will have a personal rep to work with, just a computer or text services which by the way you are number on that too.

    ADP Payroll Services response

    Hello Joe,

    I apologize for the frustration transitioning to our services has caused, and the resulting tax issue. I'm having a service leader look into this and asked them to reach out and connect.

    Thank you, NW-ADP Client Experience

    3 people found this review helpful
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    ADP Payroll Services Company Information

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    Company Name:
    One ADP Boulevard
    Postal Code:
    United States