ADP Payroll Services Reviews

I am being told by my employer that ADP is not working with them to give me my full PTO that I signed an Addendum for when I agreed to work. I can not talk to a human at all when I try to call, no option for this. All I want is what I was told I would get when I agreed to the employment.

I engaged ADP several years ago for simple payroll services (I am an wholly owned S Corp with quarterly payroll to myself only and no other employees). From the first month of the engagement to date (I terminated my engagement with them almost a year ago) I started receiving (and still receive to date) notices from the IRS and the state government for failure to file the payroll tax returns (part of the ADP service which I paid for) and failure to pay the tax. I have received collection notices, levy notices, warrant notices for the sale of my assets as a result of the failure on behalf of ADP to pay the proper taxes (although they certainly had no trouble debiting those amounts timely from my business account). I have complained all the way up to the CEO, CFO and General Counsel of ADP. I even filed a complaint with the New York State Attorney General.

This is the worst company I have ever used. They don't keep historical records, they are horrific at reporting taxes and they have no supervisors that are ever willing to help. I have never worked with a company so bad in my life.

ADP is horrible! The customer service is slow and not helpful at all. I cannot get information on who to contact above my account rep, who doesn't respond timely. Every time I use the chat or call in, they refer me right back to my account rep. I can't get anywhere. It is 4 PM on Wednesday - I have to get my payroll in today for direct deposit to go out correctly by Friday, and zero response from the rep. I'm going to have to send a payroll through to get people paid, then go back and do adjustments on my 401K match accumulators because ADP can't figure out my very simple match table. so frustrating!

RUN. ADP is the worst system that I have ever used in my 20+ years in HR/Payroll. Over the past year, it has progressively gotten worse. Most of the client representatives will tell you anything and not fix the problem. For the past 2 weeks, I have been talking to the client rep team about a tax withholding issue. Today, I had the pleasure of talking to Brandon (Manager) and Allison (Team Lead) regarding the issue that ADP put a default state in our account that affects the employees' state deduction. I was told that it was a part of a reciprocity agreement with MD and Tennessee. When I told them that Tennessee cannot be a part of the reciprocity and read the states that have reciprocity with MD they basically told me that what is on the MARYLAND COMPTROLLER WEBSITE is wrong.

Not a very honest and transparent company. I should've checked Google or BBB reviews before signing up with ADP, but I did not. And now, after just one month of being with the company, I have to move my payroll again. The following is very demonstrative. ** Or you can just Google "adp payroll services reviews".

This Company, as I said before will BEAT the little guy up with excessive and enormous fees, please stay away from ADP services. There are so many companies out there. Do your research. This will run you in the ground.

We started with ADP in January of 2023. They used to be the best. Unfortunately, their software is antiquated and services are disconnected. Two payrolls, some employees did not get paid because the benefits were set up incorrectly. To complete a payroll, could take up to 7 hours because of a software "glitch" If you have an HR situation, someone might get back to you in two weeks. Most importantly, my state payroll taxes were never paid.

Received a so called paycheck for a minuscule amount and the buffoons there don’t know why. People at the company don’t know why. Then it was the weekend so no one bothered to continue to research WHY this happened. Another company I worked for the same thing happened and YOUR EMPLOYEES were STEALING money from people. You REALLY NEED TO TAKE MORE PRIDE IN YOUR WORK ETHICS. Getting paid for working is a person’s livelihood, paying rent is something you have to do every month. Hard to do when you don’t get paid correctly. I would NEVER RECOMMEND YOUR COMPANY you must be part of Bidenomics, STEALING FROM PEOPLE TO PUT MONEY IN YOUR POCKET. Waiting 30 days to get an issue fixed is unacceptable, 2 days is unacceptable, it should be taken care of immediately. If it’s that hard for you to figure out then you shouldn’t be on business. I don’t want want to hear about the 100’s of companies that use your service I’m talking about 1 and that should be sufficient.

This company just drains your wallet. They do have hidden fees and when you ask about them, they try to come up with some reason that was never discussed beforehand. Don't use if you're a small business. I hired them because I thought they knew what they were doing. Instead, they put some 21 year old kid as our billing manager who messed us up so bad they had to debit our account back for his lack of accounting knowledge. They didn't send us our health and safety place-cards which are required in California until way later. Use Gusto or some other payroll service, this company is just profit hungry and will drain your wallet one way or another.