ADP Payroll Services

Overall, ADP does a relatively good job with their Payroll and HRIS capabilities in Workforce Now. The areas where ADP is lagging compared to other competitors (i.e., Paycheck, Paycom, Paycor, Paylocity) has been their inability to get with the times for HR reporting, customer service, and Point of Sale integration. When it comes to HR Reporting, simple information like turnover rates, average length of service are not reports already made available by ADP. Rather you have to create a custom report or piece together several ADP reports to get the answers most HR professionals look for.

The program platforms with ADP can be at times a bit of a challenge - The system will not keep the archived employees off the master control report - (I have asked for this to be looked at by the ADP IT Dept and see if this can be reformatted) - When the employees are archived and blocked on the main platform where you hire/rehire and term employees. The system is now adding in FLI and MLI to employees who are exempt from the WA FLI and MLI taxes on manual checks and is delaying the payroll preview and giving employee level errors. I called ADP and the ADP reps are very friendly and helpful - trying to figure out why this is happening. It appears to be mainly the programing that can get a bit frustrating when previewing the payroll.

We recently implemented your Essential Learning LMS module. The implementation was fairly smooth, although I would have liked some documentation to accompany the "training" I received on how to administer the system. I understand the LMS module is still very new to ADP, and I'm hopeful that more functionality will be added in upcoming releases. Things like the ability to customize and suppress emails on ILTs, to have assigned courses appear in the "Things to Do" tile on the home page, and the ability to proxy as a user to see what they are experiencing are all standard LMS functions that will need to be incorporated to successfully complete with other systems. Also, there are certain reports that LMS admins need to run, so rather than make me have to create custom reports, they should be available as standard reports.

I would say my experience is between 3.5 and 4 stars. There are constant updates and changes that don't always make things easier or create less clicks. Once I have certain things figured out they get updated again and I need to refigure my process out. For example, time off page has changed. Instead of it being one page with one submit click it's know 2 pages and few more clicks. Explaining this to our employees is not the easiest either when we don't have an understanding on why it changed. Anytime there are updates there are bugs that need worked out and in that downtime the Admins are hammered with questions about why this part in ADP isn't working and so on. When I call to get help they are always very helpful and can generally answer my question fairly quickly. Overall the website is intuitive and it tracks information that I require well. I try not to call and figure the system out on my own, but I do wish there wouldn't be as many changes.

I have worked with ADP for many years, and I can say that the ADP WorkForceNow product is one of their best. They are really making a lot of improvements to add self-service tools and customers can fix issues on their own. The payroll processing is very fast and reliable. The benefits is probably their best module. I appreciate the chat features to answer quick questions but I can also call in if needed. I have a great account manager who is always there to help me when I have a question or I'm stuck. As I do see a lot of improvement there is still room to grow. For example, internal communication still seems to be a mess when trying to talk to someone about adding a new feature or service. Overall I enjoy the tool and find it a powerful and useful tool to make my job easier. I look forward to new updates and built-in automation in the future.

I chose to switch from using Quickbooks to run payroll for myself only to save time filing state and federal payroll taxes, and reduce the errors I was making that was costing me money. Only problem is, ADP hasn't saved me any time with all the issues getting set up, then tried to charge me for State tax penalties after repeatedly saying they wouldn't, and were not upfront with increases in prices for cost of payroll services. After 18 months of having the service, I still have to take as much time calling them to find out why prices have changed, what they're doing to fix state filing issues, and it's costs me more than using quickbooks.

Even though I reported over a year ago that there is a bad federal tax charge, they still do a bad job. They also block access to login from various sources, asking a phone number that I reserved for spam.

The government should take these people down. The number of issues they caused to my company is beyond comprehension. 1. They switched my payroll period dates three times and cause issues and confusion for all employees. 2. They arbitrarily sold and bought another 401k investment plan for one of the employees because 'ADP employees thought it would be better' despite disagreement of this change by employee. 3. 401k salesperson would not answer a single question regarding 401k, instead they will send you to 'customer service' dept that has no idea what they are doing. They arbitrarily took $18k from my account causing investment loss. Reporting them to Department of Labor for egregious mistakes that cost me loss of money, time and reputation.

Fix your system so we can select several reports at one time to delete vs. having to click one at a time. Fix your system so when we choose to view 100 records vs. 10, the setting stays there. This would make my life a lot easier.

I think the individuals I connect with want to do a good job and are well intentioned. We have also had some excellent experiences with some of our point people and when calling into customer service. But far too often the people we speak with for help are not confident in what they are doing, make incorrect recommendations or changes and complain about the ADP system. It is a robust system with a lot of potential, but if proper guidance isn't given when customers call they will likely look elsewhere for this service to be provided.