ADP Payroll Services Reviews

I called ADP today because I did not receive my W2s for 2025 when I received an email saying it was delivered but not to my address. I called and spoke to 4 different reps and stayed on the phone for 2.5 hours only to have been disconnected. My problem was not resolved.

Processing payroll is pretty easy with ADP and their reports are good. However, their tax department is terrible. If a notice is anything other than "pay this amount," they cannot or will not figure it out. Several times, I have figured out what happened for them, and they still do not understand or follow through. They do not read notices or documentation, and they themselves are unreachable. You cannot call them, add notes to an uploaded document, or email them. They also close cases that are not resolved, which means we have to re-upload documents and start all over again.

I tried reaching someone at ADP yesterday but gave up after an extended hold time. Now I've been on hold for over an hour waiting for customer support to answer. This is the second time I've been transferred. I have a payroll issue that needs resolution. Picture attached showing time so far.

ADP made a huge mistake setting up our account with work comp and it cost us a hunk of money. The mistakes made were 101 for their "expertise" and not only did they on onboard us incorrectly, they lied and dodged when it came down to the real issue. While the sales rep finally admittedly made the mistake in onboarding us, she ghosted us, was told not to take our calls, and ADP refused to make it right. Then, they pointed the finger at the actual work comp underwriters. They bounce you off one department to another, delete documents they sent to avoid their own mistakes being proven, and refuse to give out a phone number to anyone. ADP is on it when sending out a sales rep. But then, once you're hooked, they are impossible to reach, you are forwarded to an 800 number, you sit for hours to get help, and no local person to speak of. I would say run, and run as fast as you can, away from this customer service circus.

I received a tax bill in the mail for underpaid city employer taxes. I could not find a phone number to get in touch with anyone. And I couldn't sign in since I have already switched to a different company. I did, however, find an email address. So, I uploaded the tax letter and emailed it to them. I got a response stating that it was not a tax letter and to resubmit the correct form. I double-checked that I had sent the correct letter and emailed it back. I then received another email from ADP stating that they don't have any record of my company. Horrible company, and the customer or lack thereof of is ridiculous!

Awful service! If you have 401k in it, they make a labyrinth for you to rollover your money from their account! It makes you wait for eternity on call until you give up on calling them. The most terrible service for any employee!

Absolutely the most unreliable delivery team I have ever dealt with from this company. I’ve been a customer for five years, and every single year we face the same delivery problems. Every payroll cycle I brace myself for issues—I call multiple times, follow up constantly, and still have to worry about whether our checks will even arrive.

Adp is the worst company. Do not ever use them for anything. They are not trustworthy. Recently tried to withdraw what I've paid into this poor excuse of a scam rip-off company. ADP was supposed to of cut my check and had it in the mail and to me on Friday, 11/14/2025. I have some immediate bills due. That must be paid by 11/14/2025. Due to complete misrepresentation, breach of contract, causing undue financial hardship and a lot of emotional distress. They completely lied to me and failed to issue my check due to a minor issue.

The app sucks, tried signing in 50 times to view my paycheck, it keeps bringing you to sign in page & never lets you in & I'm using the correct password. They need to fix this. It's unfair to the employees that work for the companies that use ADP for payroll

I have been using ADP for my business for about 2 years now and have not one good thing to say about them. It's impossible to speak to someone on the phone. You can leave phone messages, email messages and nobody returns your calls. They made a mistake on my State Unemployment tax information which cost me $32K. We used Paychex for 25 years before switching to ADP. Paychex did make its fair share of mistakes but all the mistakes they made in 25 years, ADP can make in one payroll. I also contacted them to handle my insurance and benefits and that department hasn't called back ever.