ADP Payroll Services Reviews

I have tried several times to get the required documents posted for the card I never got. So far nothing is good enough. Also to liven things up, you occasionally get a non English speaking person to truly make matters worse. I have shifted all of my pay to direct deposit. As soon as I get the misdirected cash out of the Wisely account I am closing it. 4 tries and so far no help. I can not unrecommend this company enough.

I liked that it was a fast and efficient experience. What I didn’t really like is the fact that it was all automated. But overall satisfied with the service. Other times I have called for customer service and have spoken with representatives and they helped me with ever my concern I had.

Love how ADP is now wisely. It let us do so much more than regular adp. Even let us put money on the side to save and now we get paid two days before pay day for direct Deposits now even has chip on the cards.

The app is very easy to use. The website is overly complicated and hard to get into though. I wish the app would let me see my pending deposits. I also wish they would send me a new widely card. I still have the ADP Aline card. Otherwise I am happy with my ADP experience.

The Adp app is very easy to setup and use and all my account information at the top of my fingertips! I can check my balance as well as transactions and contact customer service if needed. So happy to be using my adp.

Y'all did a great job on this ADP. I like this card. Best one I have used so keep up the good work. You all are do great so keep doing what you all are doing. Thank y'all for this experience to my life. Good job.

I have been dealing with Wisely now for just about a year. I love that anytime I have a question I have no issues getting someone to answer my questions and promptly too!!! Thank you guys for being there even during these uncertain times. God bless!!!

Always on time with deposits and never had a technical problem with ADP. Always able to retrieve money from everywhere. I’ve gone in USA and Mexico great service all around. Thanks for the service. Looking forward to the future.

This is the best app I’ve had in a long time. Very Simple and easy to use. Like the feature where you can save money for a rainy day and can receive it whenever you want. You can also set preference to text you your balance daily.

I use myWisely card everyday for all types of purchases and also get my paycheck direct deposited onto my card. I have not had the first problem with using my card since day 1! I LOVE my card and plan to keep using it for many years to come.

Always works, no trouble. Easy to see balance, and pending transactions. Never had unauthorized charges, or unknown fees. Was given as a pay card, and it has done everything I needed from it. Really happy.

I love my Wisely ADP card. I have several deposits coming in on it and I never have any issues. I love the fact that the bank connected is 5/3rd... always available and close. I would recommend the adp wisely card to everyone I know.

I was impressed with customer service when applying for a new card. I was also happy with the level of security that went into getting my new card. It was a pain, because my address had changed, but looking back, I’m glad for the extra preventative methods in receiving my new card. I’m also very happy with the myWisely app; it exceeds my expectations.

I love ADP because they are reliable and so versatile... I honestly would never use another card for anything except that some companies require an actual bank card. If this didn’t happen occasionally, I promise I would close my bank account and go with wisely 100%. I use the app to cash checks and keep track of all of my spending... Love being back to all of my paystubs anytime... ADP is the bee’s knees...

Allow us to click and review or transactions when we have purchased something. Also please make a way for us to do inner transfer into like a savings within the card... I saw This feature on another card, and I really Like it.

The card is effective in prepaid/debit functions. The app is effective and could use better vendor purchase details. There is some confusion as to any fees ATMs charge and if they are refunded or waived.

I love that I can have direct deposit for my paychecks as well as income tax. I love that I know about my pay 2 days before payday. Easy to use, read my statements. I couldnt ask for a better card, I use it just about everyday! So thank you!

Great app. Never had an issue with getting on to the app. Easy to understand and great customer satisfaction. Customer appreciate is also great. Will continue to use the card and ADP as long as I am working.

This has been an incredible way for me to get my pay without having to hassle with Bank trips and fees. It is something that is extremely easy to use and keep track of electronically and feel assured that my funds are safe. Will continue to use the service as long as possible.

I have had nothing but great experiences with my ADP solution. I use this as a secondary option and it fills the need I have with my financial situation. No issues to date with my card or any functionality.

I think the card and the app work great. I haven't had any problems. The only thing I'd like to be different is seeing all my transactions easier instead of searching for prior months. I'd like it to be shown. Other than that so far I've had no issues.

Works perfect, got all the options that I need, fast paycheck Payment, good transaction process and a nice app. I would definitely recommend this. Being able of how much I’d earn on the week is perfect.

I am always skeptical about bank cards. Even with the transition to Wisely Pay it was flawless and easy to manage. Early payday is a lovely feature as well! I am very happy with this company and I await for the new features if any that may come.

I get paid through this card and it’s been a good experience! Can always use the app to check how much my balance, transactions, and even a graph to show what I’m spending my money on. Overall would suggest.

There was some difficulty setting up my account because the ADP card was re-issued and then the new card converted to the MY WISELY website. Smoother on-boarding is highly recommended. Otherwise, it's been OK!

I have not had any trouble with my card or having access to my balance. I have had ADP card for 2 yrs. And have been very please with it. I don't need another card that you have sent me. And I like no fee at bank machines.

No hiccups of any sort, smooth operation. Could not complain at all. The only tip I can offer is make it easier to get a new card without having to call for one. Make it more accessible through your app.

I have not had any issues being with ADP. Service is always at my fingertips with the app. I can check my spend, my deposits and even review my work benefits. I receive texts with my balance so I never have to guess.

Y’all are the best card. Thank you for protecting my money. I love the direct dep and the times I swipe it and I get a text on my phone. Y’all are the best. Thank you. Thank you and when you call and talk to someone they know what they doing.

I like how convenient Wisely is. I was able to receive my stimulus easily with wisely with no issues at all. My direct deposit with my employer works great as well. They definitely eliminate the hassle.

The app is a little slow but the card is solid. No fees at certain ATMs. Chip for extra security, and the card looks great too! I got this card through my work, they load our incentives on this card and I have never had a single issue.

The website/app allows me to track my spending habits and focus on what I need not to spend. Customer service is easy to deal with. The direct deposit feature allows me to add funds from another account which is a great feature. I would recommend to all friends family and co workers and the early pay feature is GREAT!!

Favorite debit card I’ve ever owned. Very convenient, no atm fee. Money comes faster. Reliable. I would recommend this card to everyone. Easy to save money on the app. I love working with Wisely. Thank you.

Great program, easily navigable application. I have had ADP for quite a while and have enjoyed using it. Would definitely recommend the services to others. Switched jobs and still a smooth transition.

Never had a problem with my check being direct deposited. Always paid right on time. Customer service has always been helpful when I have needed them. I do wish that the alerts with balances was more than every Monday.

I have been using the ADP app for about a year and six months to track paychecks and tip money from work. I love the new feature with the Wisely app that allows you to transfer X amount of money into different accounts. It makes it much easier to transfer the money from a paycheck to my other account that bills are taken out of. I gave it 4 stars instead of 5 just because sometimes it glitches before pay day so I am unable to see how much I will be receiving. When that feature works it is awesome to be able to know for sure what I will be making. The ADP app breaks down where the money is coming from whether it is tips or hourly wage then what are taken out for taxes. Overall the two apps help me manage my money greatly.

This a great way to bank and not deal with all the nonsense from these other banks out there. Each time I call in with help with somi they always help me find the right solutions to all my needs. Thanks.

Very satisfied overall with the functionality, my only recommendation would be to bring back the total account balance when a purchase alert is sent. I used to get a text when I paid for something that would show me how much I spent and what my remaining account balance was after that purchase, it was incredibly helpful and allowed me to avoid having to log in to my bank and risk my account security. Now I am very apprehensive to check my account balance when connected to public wifi, and it has resulted in either embarrassing situations when my card is declined, or not purchasing an item.

I’m not happy with the customer service at this time because of Covid 19. I’m wanting 24 hour service for my convenience about my account and I am not able to receive this at this time due to the Covid 19...

I’ve never had a problem with ADP. Always available to fix problems and help me out. However, I’m having trouble setting up Apple Pay and when I called to validate my card it still didn’t work. Other than that it is fine.

Fast easy and very self explanatory. Never have any issues whatsoever! I Love it & would definitely recommend to everybody. Very reliable and I love being able to check my balance right on my phone anywhere instead of calling and jumping through hoops just to get basic card information.

ADP Wisely has been my primary account for about three years. In that time I've had no unexpected fees (something many other places do), no issues purchasing things and My paychecks are always on time. I would 100% recommend them to anyone who has had issues with similar places on the past.

I have used ADP for years. I love the changes made and the updating of your product. The app is useful and the customer service has been really great so far. Wisely has been a good branding change. Thanks!

With this AP you can use the spending record and colorful chart to track spending and it may help with budgeting. There are some nominal fees clearly posted. I use this ap to keep track of my paycheck and balances. There are options to us just like a bank account like, bill pay, transfer money, view documents & Customer service.

Wow, it’s really fantastic how they had a million bad reviews then they have a bunch of five stars now For wisely and their workforce? And they’re all in correct grammar? Didn’t experience this at all.

I have never had bad experience with my ADP card. In the last 3 yrs I might have called three times. Every time they have exceeded with great results. I use my ADP for everything and never had an issues that they were unable to help. Their Customer service is outstanding. Thank you ADP.

Hello, I enjoy my Wisely card. It's very convenient and easy to use the app. I've had issues with my card info getting out and had to dispute some charges and they however took a while to get back but my issue was resolved and they were nice and friendly when I talk to you all. Thank you, Have a good week! Christie **

I have been very happy with the service with my ADP Wisely pay account. It would be nice to have info where I can make a deposit or withdrawal from my account at a bank location. It would make my life a lot easier.

I have had an ADP card for over 4 years, and I have always a great experience. My money is always there on time and it's great to have as a saving on the side. So I do not have anything negative to say.

This card is convenient and easy to use. I have the card to make online orders. You cannot go over your limit and there are no hidden fees. The app is also easy to navigate, you can set up notifications.

It's very easy to log into. I can go to reach tab without a problem. I can download my check docs without any issues. I can update my info without any issues. Thank you for making the app easy for me.

The Wisely-card is great... Been using it for a year now... Changed jobs when relocating and the transition was really smooth... My pay is always on time and correct... And when I need something from customer service they are prompt and courteous!

I have used ADP for years as both a consumer and an employee. My experience has never been bad. Customer service is top notch and their HR and Payroll Dashboard is the most user friendly system I have ever used... Don't change a thing!

Wisely Card. I love the convenience of the card, how timely my funds are posted, and the fact that it's connected to a company I trust. I use the card for household expenses which makes it easier to track certain expenditures.

Easy to use and so convenient. I've been using the card for years now. Love the wisely app too. Customer service is always so friendly too, hold time is not long at all. I recommend using the Wisely card.

It is easy to use. I have never had a problem with inaccurate balances. Love having this card on hand. I use it for everything - grocery shopping, paying bills, etc. It has become a big part of my daily life.

Overall I have had a great experience! I received all my direct deposits on time and was reliable. Also used ADP Wisely for my Bills and tax return and everything is paid and received on time. Will use for a while.

I have really appreciated the service provided by Wisely/ADP. I have been using this card for over 5 years and love how easy it is to utilize the online services. Would love to see a few incentives for loyal account holders.

I can honestly say, I have never had an issue with the wisely card. They have great bank services and excellent customer service. The Wisely card is easy to use and I have not had any problems in the store or at any atm.

The Wisely card is an amazing card. I love it for my everyday purchases. I can also use it to pay my bills online which is great because I can do it from the comfort of my own home. I love how I'm able to withdraw money at my local Walgreens store.

ADP, who was hired strictly to issue pay stubs and checks. They were told that our charity would handle any payroll deductions. This was told to three people at ADP. The account was to mirror an account from the previous year. With all that is going on with the shutdown, we had to terminate our relationship with them and received an email confirmation to that effect. Then, a month later, ADP went into our bank account and withdrew first $245 and then, a few days later, $10,891.86 without authorization. Again, our relationship had been terminated a month before. We managed to put a stop payment on the $10,891.86, but not the $245.

Micah called and discussed my situation and walked me through step by step to help me better understand things. And also did a follow up call to better explain once she figured out the problem. ADP was not the problem at all. I disregard the bad review that I made before. Thank You.

I have to wait 20-30 minutes before I got to talk to live person. Once, I got to talk to real person they either can't answer or transfer to other units until my phone got cut off. I am really frustrated of clients service. I did not get my answer until I got on phone with manager.

No customer service at all. During difficult Covid-19 times as a small business owner I needed to terminate my 401k plan. Employees needed their distribution and as a business owner I could not afford the monthly fees. I was told and verified that ADP had the ability to waive the $1500 termination fee if I terminated the plan. Jorge a supervisor with ADP made the decision that ADP not waive the fee, however during a conversation with a previous company rep a supervisor verified that the fee would be waived. Very cold. No empathy, just worried about their $$. Wish I would have seen their 2.0- rating on Google before using them. If you are a small business owner, avoid them like the plague.

Our company with 10 employees switched to ADP June 2019. It has been one problem after another from day one. The continuously do “amendments” and just take money out of your banking account without advance notice. When you do get a Notice it simply states “your account has been credited/debited due to a previous tax adjustment/ error”. They do not tell you the error, the employee that was affected, the tax it affected, nothing. We finally stopped services Feb 2020 after several unauthorized bank withdrawals.

And here I thought Chemical Bank was bad until I had an experience with a direct deposit with Wisely ADP card. They are slow on giving money. Say they give it to you fast and it's not. If it was chemical bank I would have my unemployment today by now! You guys can't even tell me if I have pending transactions. You can't even give me my money on time. As for me I'm changing my direct deposit again and will not be using you. You lost my interest!

For the second time in two months my card has been locked for online transactions that I made and do not have any access to any of my money. Such a inconvenience at this time with everything going on.

After a bit of trial and error we managed to get me logged in. Software was buggy, but the tech on the phone was patient and walked me through it. But it doesn't make sense that you have to have my employer's permission to even talk to me. It's my paystubs I'm accessing, legally required to be able to access.

I Was lucky enough to Get A PPP loan but the Bank said I have to do from their account. I called ADP To Change my Account. They Said, "Email us account info." When I did it was a email I got from the bank, They said It had to be official account form, The Bank was closed so he said, "You have my email. When you get it just send it and I will take care of it." So I send it the next day and hear nothing. Send a Couple more emails and still hear nothing. Call the line again. Get a new person. Send him the info. He emails me back want account and routing number. Send it but no it not on the right form, But the account number was on the official form and you can just google any bank and get a routing number.

I must preface this by saying our Company has been doing business with ADP for 10 yrs. Never a problem we couldn't solve, until now. Our last two weekly payrolls did not clear our bank because of a "block" on our business checking. We were not notified of the first rejection for a week...until the next payroll was due. There was more than sufficient monies in our business account to process the payroll. We have been told a supervisor or local Manager would call us...5 days and counting - no call back. When we call in to Customer Service (more than 10 times) some representatives are rude, accusatory and completely without regard for our dilemma. We are pursuing other measures, unfortunately, to shed light on a payroll company that is uncaring towards our Company, employees and community.

I have been waiting over 34 days for my Check from ADP to be sent in the mail. They have expedited it twice which takes 5-10 days just to get approved to be expedited and then another 5-10 business days for it to be received! I am now being asked if I want to do it again as that is all they can do for me. It started March 3rd and it is now April 17th. I have asked for it to be wired to my other ADP card or my Bank account as they can't seem to get it to my mailbox. No response. I have made over 6 phone calls all being over 30 minutes. AND they just hung up on me for the second time saying they can't hear me - which to be is their cop-out of having to get this problem fix. Seriously one of the worst companies I have had to deal with as I have worked at a call center and know this is all BS.

I've never had a paycheck card before so perhaps all these problems are normal. The Wisely website offers No way to contact them concerning anything. You can't even logout. You just have to close the tab and hope to be automatically signed out. SMH. Every single thing I've tried to do with this card has been fraught with a need for further action. I just tried to pay a bill online and was denied. I have twice the amount on my balance that I need for the bill. No way to email them to be told the problem. First time in my life (from 15 - 60) that I've not had a bank account and I'm about to get one. SMH. Why can't I pay a bill folks? And why is my name Not on my card?

Best company ever! Next morning they have called me at 9:30, took care of the issue and by the end of the day they called me back and proposed a solution better than what I've asked and the next day the solution has been applied and resolved. Thank you so much ADP, you can count on them whenever there is a issue. Every company will have some issue, but ADP is the one that take liability and care with their customers!! I give 11/10 on customer service. :)

ADP has made a mistake running our company payroll. The company is based in Massachusetts and some employees live out of state. Massachusetts requires all people earning income in MA have state taxes deducted, even if they do not live in MA. ADP had the proper deductions taken from some employees, but not all. Employees now have large tax bills as a result of ADP's oversight. I contacted ADP and was told nothing can be done at this point. I have learned that ADP will promise that payroll will be done correctly. When you call them out, that promise means nothing. I requested a reimbursement for the tax bill based on their error. They refused. They will make mistakes and charge you for their services.

I had a dispute of 24.89. Apparently the representative Neve put it in so now I have to wait 45 to 90 days. This is ridiculously inconvenient and very upsetting. I'm a loyal customer and deserve to be treated as such.

Wisely ADP pay card. I received this card from my employer for my weekly pay to be deposited. It has been nothing but trouble since I received it. Not one check has been in my account on the Friday payday. I had to wait last Friday for 5 days after payday to get my pay even after receiving my processed pay stub on Wednesday. I had to call my HR Department to get them to try and get my pay released to my account. My other fellow employees get paid on Fridays but not me. And today it's the same thing again. I called card services last time and was told I had no deposits pending. I will be changing my direct deposit asap. This is an awful company for weekly paychecks. DONT get one. You will instantly regret it and will wonder if you will ever get your money. When this company was ran as ADP alone, my husband used these services and never had issues. Now this Wisely card is not good for employees wanting to actually get paid.

As any biz knows....early submission of the PPP app was critical. We worked all night Friday and into mid-Saturday morning 4-4-20 to complete our app to our bank and succeeded in being #229 on their list. We used ADP's Payroll report as one of many substantiating docs. By mid-day Monday 4-6-20 ADP had had significantly changed their report for our payroll. We had to contact our bank...tell them to toss our file, that we generating a new one. We succeeded by end of the evening that day....then seeing we were #2309 in line at our bank.

Terrible! I lost my COBRA because their information was not accurate. Now Aetna has requested refunds from any medical practitioners I saw and billed me for the difference. The DOL told me they didn't think there was much they could do as they only go by ADP's records. ADP has cost me almost $10000.00. ADP tells you one thing and does another. LIARS!

I bank with Wisely through ADP. I had a duplicate transaction of 22.79 that posted on Jan 10th 2020. I spoke with the merchant from Jimmy John's who confirmed only one transaction in that amount. I contacted Wesley to file a dispute on March 16th, the representative states that funds will be credited within 10 to 15 days. They also stated that I would receive a letter in the mail which I filled out and turned in. Here it is March 30th, I call in and still no funds. I inquire about it and the dispute rep states that they got a response from the merchant but everything was fine and to wait a little later in the day for a credit so I do so.

I’m very displeased with the customer service that was given to me. I recently lost my ADP Wisely card so I called the customer service hotline to make sure I could get issued a new card asap and to also make sure there was no unauthorized payments pending on my card. The lady who helped me was very understanding and polite and helped issue me a new card with no problems and answered all the questions I had. She then transferred me to the fraud department where the man that helped me was rude and made me feel as if my problem wasn’t important. He hurried me off the phone and hung up in my face. He didn’t ask me if I had any questions or concerns, which I did but I wasn’t going to call again and be placed on hold for another hour! The wait time to talk to a customer service representative is drastically too long and very inconvenient.

First I would like to start by saying THIS IS THE WORST ASSISTED PAYROLL COMPANY EVER!!! We decided to switch to in house payroll versus an assisted payroll service because we are a small company. Well in order to switch to Intuit payroll we had to wait until the 2nd Qtr of the year. Great. We did just that and notified ADP that we would be cancelling service effective April 1st of 2019. They never filed our 1st Qtr taxes!!! They just stopped everything after March 31, 2019 and that is why Intuit said that they could not onboard us until the 2nd Qtr because ADP was responsible for filing and paying our 1st qtr taxes.

I have been making the attempt to get our W2's correct for over 2 1/2 months. When we switched from Wells Fargo to ADP the process was incomplete and we did not find out until the 31st of December 2019. Our company has tried and worked every week to get this matter corrected and we still have no resolution or timeframe. Our sales rep has also done nothing to correct or help with this. My recommendation is to find a different service/company, one that takes care of their customers.

I just started using this APP for 8 weeks. When I set up my payroll I changed banks from the start. The system never recorded the change. I have worked for 8 weeks and still haven’t been able to get paid. The first bank never switched to the second bank. I never went back to the app to double check the Direct Deposit. I went to Walmart to buy a money card. I closed my first account. I once again had to go back to the app 3 times. I changed the direct deposit and it reverted back to the original deposit information. Many people in my company has had the same problem. I hope I can get paid on Friday. There is no need for me to continue working if I can’t even get paid on Friday. The bank gets paid then they can’t even send a debit card to my Commercial address. My credit card with Capital One is already going towards collections.

Seamless payroll for employees and employers. I have no complaints when it comes to managing it. I'm using it for a long time and can't say anything about it but perfect. I'm so happy about it. Kudos for the features and service.

Slow responses, offshore staff that are hard to understand, VERY outdated and slow online portal with very poor navigation, sophisticated terminology when setting up new employees. They never told us that super wasn't set up and it was a nightmare to sort that out. They say they make it easy but they do not. If you want a change to someone's pay or other simple requests they make you fill out forms and phone. Email support is slow and not reliable. When I complained it took days for someone to respond who then wanted me to call them! rather than them calling me. When I terminated our arrangement with them they enforce a 90 day termination clause in the contract for 3 months cost. FORGET THESE GUYS. YOU WILL BE VERY FRUSTRATED! WITH SIMPLE PAYROLL SOFTWARE LIKE XERO AND OTHERS THESE DAYS, ADP ARE VERY OUTDATED AND REDUNDANT.

ADP is horrible to navigate, overpriced, and the call centre is a nightmare. As I write this, I've been on hold for an hour, after paying $150 to get my T4s, and it took 2 weeks, which at this stage, is a week late for Canada Revenue Agency. Every day it is the same excuse; "My team is working on it". I also got told that there was no management to speak with, and the next day a different employee said that was untrue. The company nickel and dimes you, and after setting up your account, you have nobody to speak with about any issues. Stay away from this company if you value your sanity.

Updated on 03/01/2020: Still waiting on ADP to review my documents and turn my debit card back on..I barely have gas to get home tonight and to have to turn around and come back tomorrow got me worried..Look I need my money that I worked for and it should be illegal for y’all to just hold on to people's money like a hostage. I Ronnrell ** even sent a selfie, w2 and Nevada ID Cali ID. Hurry up before I starve. I am a diabetic and I have high blood pressure...

I was double charged from my Wisely card. The one transaction went through and even though we explained the situation and the billing company explained it they refused to make the second charge go away. They told us it had to expire so here it is Friday and my money won't show back up on my card till Tuesday which really puts us in a bind. Secondly I gave my wife permission to speak on my behalf and their agent got an attitude with her and told her she was impersonating the cardholder and locked my card. This was just about the worst experience in history.

I have been trying for nearly 2 days to get my money on my card I had gotten through a employer I worked for. I then used the same card for another company and the 1st direct deposit went and the 2nd one didn't. It was by far the worst that could've happened. Now I'm without any money. Racking up fees. I've sent document after document to them and if it doesn't work this time I will do whatever to settle with a lawyer and make sure they resolve this matter. They could at least send me a check of my deposit instead of holding it over my head saying, "It's gonna take maybe up till next week to process". If this place was local I would be there instead of having to play phone tag or email back and forth. I would highly not recommend this business to anyone to use.

Jan 27th my wife dispensed some money from a atm and the cash never came out but they took the money. I'm still waiting on investigation information. I have absolutely no access to any funds. I've been borrowing money, I have three kids. They took my whole check and now locked me out my account because of a birthdate that was incorrect. I've already uploaded the documents they need and I still am being told to wait. As a parent you don't have time to Wait for your money, if the claim ends up having another "no error" I'm gonna have to go to court tomorrow and get it all figured out. It's really upsetting that I'm constantly going through something all the time. I just want my money. Want to spend it comfortably.

I work for a company who uses ADP and I get paid on Fridays. On Wednesday January 15, 2020 I was told through telephone that ADP closed my account without my knowledge. Payroll then sent my paycheck to them and it was deposited in the supposed closed account that Friday for over $400 dollars. I call ADP and they tell me many different stories about my supposed ''closed'' account and that they would take the money out of the account and mail a check after 20 or so phone calls. The customer service was rude and hung up on me many times. I was told that corporate had to approve and blah blah blah. I was then told I would have the check by February 18th and the 20th at the latest. Here we are on February the 24th and still no check.

So my debit card was hacked somehow and they made a online account in the process. I called ADP and got no help the first 2-3 times I called. I tell them I have no access nor have I ever made an account with them before so whatever account my money was sent from wasn’t me. THE ACCOUNT SENT $850 to another account. This is the one and only transaction on the account. I talked to the supervisor and specialist just to be told I have to wait 45-90 days to maybe get my money back and my account is locked, but at least I get a new card. I spent an hour on the phone with them and absolutely nothing was done.

Called in on Feb 14,2020 to dispute a whole bunch of unauthorized Lyft charges that I saw on my account. The rep I spoke to was completely condescending. Asked me countless of times are you sure you don't recognize these charges. I answered, said no I didn't recognize any of these charges. The day that I called was a Friday, payday. I noticed the charges quickly went to the ATM withdrew all my money, then called them. I explained all of this to him. Asked him to send me a new card. I even asked is it possible to block Lyft completely so this wouldn't happen again in the future, Which he replied no. He then presumes to ask me, am I sure I didn't do any of these charges? Frustrated I said NO! once again.

Go with Gusto instead. I left Gusto who handled everything because ADP made a bunch of false promises. With Gusto all my back end payments were handled and everything was smooth. With ADP a lot of services were dropped and options weren't even there that I had with Gusto. Other services were "add Ons' for ADP but that I had included with Gusto. And I was already paying more for Gusto. Workman's comp got canceled because they never deducted and paid it. never told me they weren't doing that. Suddenly I get an end of year bill and a cancellation for not having paid it. I was then told they won't do that UNLESS we are using and paying for their own Workman's Policy. I will be switching away from ADP with my next contract that can afford the switch after I pay back the fees and penalties for things that suddenly weren't covered.

Okay so I usually don't write review but this has been THE worst card experience ever! I got this job through my place of work on my first week of work, 08/2019! In 09/2019 they blocked my card without my permission on my payday and I was not able to use the card, but yet and still they sent my direct deposit to the non working card (not sure how it's even possible). Still not able to use the card. I got a new card the same day from my job and they sent the funds over to my new card, it took 4 days for my funds to be open and available for me to swipe my card.

The customer service was absolutely horrible. I was just asking a few questions about payrolls and the representative was very rude and blunt. She even hung up on me in the end. I would never recommend ADP to anyone.

This has been the worst and most inconvenient card experience ever in my life and the customer service is a joke!!! I will never use the service again. Thanks for nothing but a hard way to go and not giving a damn about your customers.

Updated on 03/04/2020: So Feb 24 I checked my card to see it had been credited 80.00 and 32.92. So I called the customer care and they transferred my call to dispute department or the representative. Informed me that my claim was approved and that I will be receiving the rest of my money within 7 to 10 business days and I still haven't received any of that and when I call in to get more information or an update they tell me that I have to wait for something to be sent in the mail. Why is that when all of the transactions were disputed together. They should have all been disputed together. That doesn't make sense. There's a lot of shady and unprofessional stuff. Still going with no solution and this morning I was hung up on by the disputes rep. This morning they informed me that they I was approved for the claim but all the funds have not been refunded or situation has not been resolved correctly in a professional manner.

I have been trying to get ADP to fix an issue regarding a mistake they made in December 2019. Understandably people make mistakes however when they can't fix the issue that is an issue. I have called, emailed, left messages and nothing is resolved. I get bombarded by ADP with trying to sell me services and yet they still have not fixed this issue! I have worked with other payroll companies...find a small different company that will suit your needs and give personalized service.

This company provides payroll for my company. I was happy with Wells Fargo doing our payroll. It is unfortunate that Wells Fargo stopped such services and we tangled with ADP. On any occasion, ADP tries to charge between $300-$600.00 to correct the mistakes that should take responsibility. Please be aware of it.

Awful customer service. Waiting 7 weeks for the filing of a New York payroll tax return due to incorrect coding on change over of services. New service is making MISTAKES. Impossible to have anyone take responsibility for errors. I am a retired CPA and in the past never had the problems that have occurred in the last 6 months. Monthly summaries are terrible.

My child was born in Sept. 2019. We immediately went through the process of adding him to our insurance plan for which we received an approval from ADP. Everything looked good until we started receiving full medical bills a few months after his birth. It turns out ADP did not submit his dependent information to the insurance carrier.

I STRONGLY recommend you use someone local to you! ADP sold me on the fact that they had local customer service... That is a lie! No one local but the sales team. Almost every time I called customer service I got someone who DID NOT speak good English and communication is very important especially to a business. One of the customer service team told me that was a common complaint. They sent my W-2s to the wrong address 2 years in a row. I asked that this be corrected after the first year but nothing got changed and again my W-2s went back to the wrong address. Customer service couldn't understand why I was upset... Customer service could hardly understand me as I know that I couldn't understand them!!

My company offers the ADP money network card as a payment option for my paychecks. I thought it would be easy and convenient. I was wrong. For the past 6-8 months I have not been able to create an online account. I have called and been talked thru the steps by at least 10 different employees. All of which speak very poor English with a very heavy middle eastern accent. I have had 5 tickets placed because still unable to make an online account. Says "constraint violation in DB." No representative has been able to assist me. I still do not have an online log in.

It may be cheap but ADP is the worst thing to happen to any company. They have a 100 departments and the call gets transferred to different departments every single time. Please go with anyone but ADP. It slows your day to day work by a huge percentage because everything freezes on the system. Even for a small question or issue I was on call for 30 min and spoke to 4 people. This is just to change the name of a job posting which their system won't allow you to do by yourself.

Expensive in comparison with others, I am shopping around now. They give you promotions and then they do not follow up. They promised us 1 year payroll if we referred them 3 NEW CLIENTS, we gave them 4 and they gave us a $100 gift card. What a crook sales people. When we call is always a 30 minutes waiting on the phone to wait to talk to a human. When we call sales agent, they don't answer and if they do, they say they will call us back and never do. NOT recommend.

Tried to reach ADP for basic payroll support which wasn't addressed by any service representative. To even reach at point to talk to an associate you need to wait hours and hours from your working time. Pathetic service!

I am in the process of setting up our company on ADP (transferring from another large service provider after 10 years with them). If all goes well, I think the ADP services will be more robust and easier to access, and I'll save some significant money over the other company. My disappointment is with the transition of services, and my perception of the integrity of the sales staff. We can call it a "misunderstanding", but after being pressed to rush through our first payroll with ADP during a time I would be traveling (and after they assured me the payroll would exactly match my existing setup for withholdings and current (medical/dental) deductions for each employee), I found that none of the medical or dental was deducted from our paychecks.

I have 2 employers who both use ADP and both offer health insurance. I had Empire Blue Cross through ADP for a few years then decided to switch insurance to MVP with my other employer through ADP. I called ADP to cancel my Blue Cross insurance. They said I had to send proof of insurance, even though the information is right there in their system under my Ssn #. So I sent proof of insurance. They still haven’t canceled my other insurance and are still double charging me. I complained to them and then to the BBB. I’m currently waiting for a response. My next step is to contact my father in law’s lawyer who agreed to help us. This would be ridiculous if it turned into a legal matter.

I am so glad to be done with ADP. After numerous mistakes, incorrect tax filings, overcharging and terrible customer service, I am happy to move on. When I contacted them about overpaying both federal and state taxes, I was told that they would correct it and get back to me. After not hearing anything I was able to resolve this issue with my accountant. Then after everything was resolved, ADP wanted me to give them power of attorney so that they could look into it.

I have never in all my years of owning a business nor has my husband encountered a payroll company that doesn’t respond or understand how to rectify a problem that THEY made. No one understands tip share credit and for over six months paid my employees wrong!! Ok so now it’s 2020. W2s come and we realize the mistake. Correct it right? Weeks of calling explaining and NOTHING. My husband and I made a HUGE mistake switching from Paychex to this company. My employees are beyond annoyed and still it’s January 25th and no correction no response other than someone is working on it. TWO employees!!

I ordered a replacement card almost 2 months ago!!! And still yet have to receive it. I'm very annoyed and every time I call they tell me to call the post office or that they will send another card. I'm tired of it. I don't need you to send another card. I need you to send the one I ordered in the 1st place.

My debit card was hacked some how some way purchases were made in Ohio and West Virginia and I’m in CONNECTICUT. I CALLED ADP CUSTOMER SERVICE LINE 16 times before I spoke with a supervisor that was competent enough to help me. In turn they told me that I would have to wait 45-90 days for a investigation to be completed before I can maybe be refunded my funds when they can clearly see all my transactions since the first day I have ever had this account have always been in CT. I HATE Adp and would never recommend it to anyone.

Aline card was scammed. I was scammed recently and was alerted by ADP via call. I disputed the charge and my card was suspended. I called ADP to inform them of what transpired & was issued a new card. While on the phone I informed the customer service representative that an additional charge I discovered was also fraudulent. I checked the status of my card and noticed that a new card was issued but my balance was missing the $170.20 that was stolen despite me disputing the charges and being scammed.

We have been using ADP payroll services since 2012 and had no such issues, however, in 2019 the problem started. Two of our companies were closed without authorization, quarterly reports not filed for Q3 and Q4, and W2s were issued with incorrect Tax ID numbers and incorrect company names. We have been on the phone for hours and hours with teams in India and US - no resolution. Associates are telling us that the issue will be revolved and then we don't hear back from them ever again. Trying to get in touch with them and leave a voice mail - extension that they leave is us is not valid! States sent notices that the Quarterly reports were not filed and now we are being charged late filing fees and penalties - no response from ADP. Inclined to look for a different payroll processing company. Very unsatisfied with the level of service and lack of response and resolution. Still waiting for W2s to be corrected and reports filed.

They call me back and were very helpful. Thank you so much ADP for calling me back and understanding my question. The lady was very nice. ADP was there to help me and said I have credit to my account. Thanks so much for the help.

They take a whole week to transfer money to Pennsylvania which in turn makes me late which in turn has cost me an extra $250 each month FOREVER because they'll never catch-up. Thanks ADP. You are horrible. In this day and age why does it take so long to send money to another agency??? My last job did it ONE DAY. DISGRACEFUL.

Due to a small mistake of someone else's, I'm unable to get access to MY MONEY. It's literally a matter of ** instead of **. 2 digits in reverse. That part I get. People make mistakes. However, customer service was dismissive, rude, spoke in circles without really helping to resolve anything. Even after I gave the correct information, or the information they had that was incorrect. I verified both, but no one could give me a clear answer about activating my card. Then, finally after 3 calls to them and 2 to my job's payroll, and speaking to a "supervisor" I was told it couldn't be changed until the next business day, because they're at the end of their current business day. I'd been on the phone on and off since 9am est, calling and being on hold throughout my work breaks. So if the first person I spoke to was better informed or even a little more helpful I could've had my money by now.

We have two persons on payroll for a small business. On a small payroll ADP in place of pulling payroll and taxes from our account deposited the taxes??? Then they kept pulling them from our account over and over and over again until we were hit with overdraft charges. After several phone calls to straighten it out they told me everything was fine and fixed.

It says my card is closed from fraud, and I'm literally so confused on why. I have no clue what's going on in any way shape or form. I do not know how to fix it or d why in the first place it's closed.

My card was stolen in MD on Christmas Eve! I had been anticipating my check since all the holiday spending I did to catch back up on bills and to continue taking care of my family. I let the CSR know that I need my funds to pay my rent and feed my children and they say I have to wait almost 2 weeks to get my money back and this is ridiculous! I would NOT recommend at all!!!

So on December 20th I woke up to all my funds transferred out my account. Upon calling in the representative asked if I transferred the funds via online to a different one. I stated no. Representative asked for my email address which a different email address which listed on the account. I was told someone will call or email me. My card was canceled and no one call/email to inform me. I called in today only to be told they can't update me on investigation because someone else have been calling in on the account. And I need to send social security card and NY state id.

Before I give my negative feedback, the only good thing that I can say about ADP is that the customer service team is very helpful. That is the only reason I gave a star. I have worked using ADP for about a year and a half. During this period I came across many different glitches in the system, like retro pay calculation not calculating properly, unresponsive pages, etc. The last thing that happened to me using ADP is losing my job because of a glitch in the system while processing payroll. I created a databatch with a second pay and an extra column. While adding the extra information for pay 2, the total would not add up to what it was supposed to even though I checked twice for any missing amounts.

Being a go getter, as well as being done crying my little eyes out... I called the complaint line and quickly got the customer service I was attempting to get from the customer service line on the back of my card, from the wonderful Jackie. She not only reissued my card for free but set me up with a temporary card that is being sent asap, so I can get groceries soon. All was done in a few minutes and she was so pleasant as she wonder the same question I did … why could this not be done by the customer service end? Jackie not only understood the worries I had about the forgery but resolved it so well that I will be giving the company as a whole another chance. Sadly I am leery about the customer service number on the back of my card but now equipped with the complaint number am sure future issues will be resolved in a timely manner. Thank you Jackie and thank you consumer affairs for your support. Merry Christmas to all and a Happy New Year 0:)

I lost my Wisely card early September, it's now DECEMBER. I still have NO card. Now they're asking me for proof of address and a lease isn't enough? They have all my paychecks how am I supposed to live? This is ridiculous, I need my money.

I was an Amazon employee and was given the pay card by ADP/Wisely pay. I had an issue where I had to dispute an online transaction purchase and rather than explain anything to me about the dispute process, the representative turned my card off and decided to send me a new card! My issue was not due to a lost/stolen card, it was due to a 7 day trial that I was not aware automatically renewed that I had to take up with the third party anyway!

Could not give online consent for a new job application. The system didn't save the profile, there was no customer support available. I called over and over. What a waste of time! I would never use this company.

During my 12 months on Kobra, I have consistently paid every single month almost a full month in advance. Despite this, they have twice terminated benefits for 3 months and 2 months respectively (5 months total) and took 2 months to notify me of this both times. So, they ended up collecting over $12,000 for KOBRA payments in which they provided no service. I have spent over 10 hours with them on the phone to try to figure out what went wrong on their side. There is nowhere on their website to get any information from them, everything is conducted over the phone and is completely useless. From all of my conversations with them I realize that this is an institutional problem and the only way to fix it is to file in small claims court. I will never again use ADP. I would rather not have health insurance, because if they're not providing it why would I pay them anyways.

2 of my cards from ADP was hit by scammers. Both were caught with pending status and instead of putting a hold on the transactions ADP allowed them to be processed. Now I'm being told I have to dispute the transaction. When I called the first time the CSR said she could see it wasnt me because I'm in Florida and whoever accessed my card info was in NY then I was told to call back 5 days later if the money wasnt added back. It wasnt so I called. Now they are sending out a dispute form that I am to fill out and return and it can take up to 90 days for the issue to be resolved. The crazy thing is this same thing happened last year around the holidays with the Aline card from ADP. I received my money within a day or 2.

My previous employer started using ADP, who made a major error on my ROE. Because of ADP, my Employment Insurance benefits claim is now delayed by an extra month so I now have NO income! If ADP did their job properly this would not have been an issue. My previous employer actually had to fix their mistake for me. This has caused me huge financial stress and frustration. You need not reach out to me, ADP, as there is nothing you can do now to fix the mess you made with my current situation. I only hope you don’t cause this problem for any other people who rely on accurate ROEs for government claims. This is your job. Do better.

What a nightmare! My bookkeeper recommended switching my small business payroll from Paychex to ADP to try and save a little money. Sounded good to me. However, I only found out much later that the ADP account rep who created my account set it up in error, such that my payroll taxes were sent to the State of CA via under another businesses account number!! In other words, California has no record of my paying payroll taxes since switching my payroll to ADP, because my taxes are sent via another company! How did I become aware of this? Well, one morning I found that $11,000 in my business checking account was seized form the State! So, how did ADP respond? Well, it's been almost 5 months now and ADP still has not filed the amended DE9's to the State!

I had some returned checks from a court system returned to ADP in July. I have been trying to get my funds returned to me for over 4 months now and all I keep getting is ADP has not released the funds. I am no longer with my previous employer and every time I call all I hear is the same thing and is BS that I can’t call ADP to get this matter solved and my money returned to me. It shouldn’t take this long to get the money that is owed to me. Payroll is quick to take money but they will not pay you unless you keep harassing them. If it was the owner of whatever company or whomever they would want their money back ASAP but because I am a low on totem pole I have to just be patient when I have bills and a family to take care.

Two checks had money taken out to be returned from July. Since Aug they said it will be in next check. One check amount was finally paid back on NOV 1st, the second amount that was taken out in late July, the first amount taken out mid July is still out in limbo. I called back and they said it was escalated and I would hear back within 24 hours where the check money was. Still no word.

Employees cant change their login info on their own. So every week expect to be bombarded with a line of employees that need their password changed because they cant change their passwords on their own to get their online pay stub. Also be aware that if you leave ADP. 24 hrs after your service ends YOU HAVE NO ACCESS TO ANY PAST RECORDS. You want your last pay stub before you switched from ADP? Has it been 25 hrs since you ended your service? Yes it has. Ok then nope you get nothing. You want last years tax info. Nope. You get nothing. Want to have your employees call the support phone number to get help. Nope. There is no phone support for employees. They have no ability to talk to a live person about anything. You have to do everything for everyone. What a joke! But they do have a nice user portal design. So I guess you can look forward to that.

Recently my employer switched to the Aline ADP tip card. We were told the change was implemented to keep employees "safe" when we walk out of work. This seemed like a good idea and my company guaranteed that direct deposit would be an available feature but as I was trying to get my account set up, it became apparent that this would be no easy task.

I kicked ADP out of 2 different companies and migrated to a different payroll platform. ADP is the worst payroll provider in the world. Their customer service is the WORST. And I mean the absolute worst. I'm currently on hold after being transferred 6 times because I am getting the wrong information and the customer service people are inept. The fact is, ADP is too big and their support staff have inadequate training and will tell you different things when you call. It is inexcusable and I would NEVER select them.

If I could give a zero rating I would. Asked why the state taxes for 2nd qtr has not been paid and was told that they would review the issue and is could take 6 - 10 weeks. Waited and found after 6 weeks they still have not been paid. Why would paying state taxes need to be reviewed and why has it taken another qtr for someone to respond. I still do not know the answer and it concerns me that 3rd qtr is not paid either. Then they want to charge me a processing fee. What is going on?

ADP's poor mishandling of "Fraud Claims" is truly disappointing. Our payroll processing system was hacked over three weeks and even after contacted ADP less than 24hrs from the initial system breach they have offered no resolution! ADP transmitted over $40,000 dollars based on a fraudulent payroll that was processed by an unknown person. The fact that ADP released such a significant amount of money less within a few hours of transmittal and delayed the reversal/recall of the fraudulent funds for 2 days, makes me assume the system hack and theft of over $40,000 had to be executed by internal ADP personnel.

ADP is great as long as nothing goes wrong with the system setup, timeclocks, or you do not want to implement any changes or new functionality. If the current functionality, software, or hardware fails for any reason, you are at the mercy of their phone reps, many outside of the US, and it could take weeks up to months to resolve.

Our payroll was delivered to the wrong firm a number of miles away with a totally different address. It took me over an hour on the phone (95% on hold) to get someone to address this. They assured us that the payroll would be picked-up from the other firm early the next morning and delivered to us. This was not done. I picked it up a day later as we needed to pay our employees. Their prices are very high as well.

If you want to be treated and spoken to like crap, charged extra fees, get the run around over and over, then ADP is perfect for you! Stay away from... I am so upset by my experience with ADP and my 2 businesses. No one cares at all for you and never follows up.

My daughter (minor) lost her card. We called customer service on the 3rd of October for replacement card. We called the 18th to find out they had the wrong zip code. Nobody bothered to notify us. As of the 28th of October we are still waiting. In short my daughter has not had access to her paychecks since October 3rd. Customer Service should have offered to overnight her card. This is her paycheck. Customer service is obviously does not care about its customers. Wisely Pay was not our 1st choice to begin with!! Shame on customer service.

I cancelled my card October 9th 2019. I was suppose to be receiving my card between the 21st and the 24th of October. I called today because nothing came into the mail. They told me it possibly got lost through the sender and that they would have to cancel that card and send me another one again. I use this card through my employer and now I'm late and behind on my bills and they have no way to expedite the card or to provide any helpful service. Now I have to possibly wait till November the 7th!!!! An entire month I have no access to my funds and the only thing they can tell me is that they can send a check that will take 3 to 5 business days. I don't understand why it takes so long for this company to send people their cards or checks especially when you are dealing with people's money and payroll. I will my other services and I will never use this company again for anything. I am extremely upset right now!!!!

Nearly every person I have dealt with provides the worst service I have ever had. They make assumptions and act like clients are wasting their time or don't respond at all. During our implementation one of our "specialists" made an assumption about our job code table set up that was wrong and then told us she couldn't fix it which resulted in a year of additional work. Our account manager routinely will forget to complete items or respond to requests. As we have begun the move to comprehensive service, a decision made based on company needs not on our faith in ADP, our initial Project Manager was so rude and disorganized that we had to have her removed from the project. I don't know if it is that they have these people stretched too thin covering multiple clients or if they just don't feel that making a customer feel valued is important but it leave a ton to be desired.

The customer service is the absolute worst. I called to ask a question about their card and Apple Pay. The first rep spoke very little English and had a very thick Indian accent so I hung up and called back. To try to get someone who spoke English. After being on hold for 25 mins the female rep said she would have to call me back with an answer. Upon her return call she stated that I need to send my social security card and government ID, at which point I said never mind. Because #1 Apple Pay is not that important to me and #2 I don’t feel safe sending those documents. Prior to ending the call she asked if there was anything she could help me with, never mentioning that she would be locking my debit card. As soon as I hang up I got a text message informing me that my debit card has been locked. After 3 hrs in the phone and being sent to call centers and supervisors in the Philippines and California nothing was resolved.

My accountant recommended that I use ADP for my payroll when I first incorporated my business, though I am the only employee of my business. I had no idea how complicated payroll was and I am certainly glad that I chose ADP to handle that end of things for me -- I could never have figured it out on my own and it is nice to know that all off that is taken care of without me having to do it. Thank you, ADP.

I open a Payroll service account over two years with ADP, I wasn't happy with how much ADP was charging me, and I decided to go somewhere else. The new payroll company asks me for certain information I can obtain by logging into my account, I tried logging in, and I couldn't, therefore I called ADP after 46 minutes, I was basically informed that "they can’t really do anything for me" because ADP only deals directly with the firm (place where account was open).

Was promised a rebate after 3 months of processing. Once the 3 months passed, I was told that the promotion was to process for 6 months. My sales rep and his manager promised to look into it. After another few weeks the manager reached out to tell me that it was a mistake on sales rep side and my refund would be deposited after 120 days from processing and there is nothing she can do about it. I would expect a better service from a company of that caliber. I will be cancelling my service and few sister companies that currently process with ADP. There are better choices out there.

I can't wait to get rid of this card. My employer signed me up for this card to receive my first initial checks on it and it is the worst thing I have ever used. They make you pay fees to withdraw your money from ATMs. But not only that. I don't WANT my money in a physical form because I have to pay off credit card bills ONLINE. And the only way to do that is to set up an account for transfer, right? Should be easy enough. NOT!!!! They make you wait 3 business days to "confirm" the account. And guess what? It's already been 3 days and IT STILL ISN'T CONFIRMED YET!!!! This stupid card is going to make me get charged MORE interest because I CAN'T EVEN ACCESS MY MONEY. I hate that my employer signed me up for this and I would never recommend it to anyone.

I’ve been reading some of these recent (2019) reviews and feel the need to add my own similar experience. On June 7th, we notified ADP we would be switching to their payroll and time & attendance service, effective the start of the 4th quarter so we would have plenty of time for training all 100 employees on the new system (time clock, approvals, etc). The initial sales team (David ** and Erica **) reassured us that we would have a smooth transition from the small local firm we’d been using. Boy, were they wrong!

I posted earlier and I am happy to say a representative reached out to me and solved my problem immediately. I am very happy and definitely satisfied with the service I was provided. Thank You ADP.

I have had direct deposit with my employee for 6 months now and I have yet to receive my whole deposit. I have contacted my employer and each week she showed me where she reported my wages and time properly and what my direct deposit show have been and I showed her my online statement and it has been 75 to a 100 dollars off each time we added it up. As of today I am owed 1825 dollars. I have called customer service and they are rude and slick. I have tried asking if I can send snapshots and statements and I was accused of lying. My employer has called and she got the same disrespectful rude customer service. She said she will not try anymore and I have to deal with them and I have tried and each time I call they say there is no records where I called before. This is bs. I just want my money I worked for and my employer paid in to ADP. Can anyone help.

ADP tax services have misfiled both local and federal tax returns, causing me nothing but added time trying to prove to them that they screwed up. They filed an incomplete Schedule B and caused our company to incur late penalties and fines. I have been working for two months trying to get their errors corrected. You can never reach anyone in the "Tax Department" which was portrayed by our sales representative as the best in the business and has proven to be the WORST tax service I've ever used. I have been processing payroll since the 1980's and have never experienced such ineptitude and lack of communication. DON'T BE FOOLED BY THE GLORIOUS ADVERTISING - ADP hires young people with no experience who don't deliver on their promises.

First of all who is the person that decided that people should get paid every 2 weeks? I'd to get a hold of that person! Their Website is designed by people that shouldn't be working in that field, They should be doing time in prison. This is a very negligent company and should have their license revoked. Everybody that works they. Should go out and get a real job. They make our lives more complicated than it already is. Close your doors and give the work to competent payroll services.

We have used ADP for years now and any time I call I am helped. The staff are very well trained and knowledgeable. I am a small business owner and do not want to have to worry about submitting taxes, and ADP does that for me for withholding. I love it.

ADP is the slowest, single minded system on the market. Basic. I have employees filling out direct deposit 3 weeks before their first primary paycheck, and yet, they still wait a month for the first check because ADP for reason MAILS A CHECK. ZERO support, they tell you they will overnight a check as a replacement for the one that got lost somewhere else. Instead of just using the direct deposit and paying people, and what company mails things to people houses like this? Why wouldn't you just mail my employee batch to the store so I can just give them to them? How hard is that? I know for a fact there are other companies that actually give us better options, just gonna swap to something else at this point. ADP is outdated, seriously behind the curve.

This is the absolute worst payroll company ever, Wisely Pay. My husband gets paid through the Wisely Pay card and he cannot even use his card at 75% of stores and establishments. It comes back as not accepted. He ordered a card for me and mine didn't come with a chip so I cannot use of my card anywhere and less it has no chip arator. Trust me we've tried.

This place has the worst customer support I've ever seen. There is nobody you can email or call. Their hotline does not return a call like the prompt says they will, I cannot access my payroll information no matter what I do. They sent me codes that don't work and now they are ignoring my whole situation after numerous call for help or support. For years I have been able to access my payroll information and now I can't, I would think it would be against the law to keep this information from me. I am so aggravated at this point. It has been seven weeks since I could access my payroll information.