
ADP Payroll Services Reviews
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About ADP Payroll Services
ADP helps companies manage payroll, employee benefits, taxes, retirement and other services. The company has solutions for small, medium, large and multinational businesses. Its specialists work with businesses to reduce costs and develop human resources (HR) strategies that align with the business’s goals.
Visit www.adp.com- Flexible options and HR add-ons
- Mobile app
- Easy to use
- Lots of employee self-service features
- No free trials
- No pricing info without a quote
ADP Payroll Services Reviews
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- 4,942,310 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Jan. 18, 2021
The experience was very educationally. The card name things easy when going to restaurants. I use my card pay bills online. I check balance on app. My card makes my life easier manage my money. I enjoy having my Wisely card.
Melissa,
Wow thank you for taking time to leave us a review and a kind rating!
Crystal / Social Service Specialist
Reviewed Jan. 18, 2021
Your payroll website is easy to navigate AND get the necessary documents, like tax info and pay stubs, when needed.. I mostly like that I can access and/or print records that are more than 1 year old.
Reviewed Jan. 15, 2021
Best decision I made, always on time no issues at all, got my pay 2 days before I got pay. Also customer services are always there to help. I remember I lost my card and I report it the same day then I receive it 2 days later. That was so fast.
Bryan,
Your feedback means alot to us, and we are so thankful you took the time to let us know. We are here for you anytime.
Thank you, Crystal / Social Service Specialist
Reviewed Jan. 15, 2021
ADP is great! I’ve never had any problems with them. It is an easy way to get my pay check. My money is always available on pay day. I can always easily check my wisely balance with the app on my phone. Highly recommend!
Laura,
Seeing that you have a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Wisely.
Crystal / Social Service Specialist
Reviewed Jan. 15, 2021
Your system for notifications is superior. I appreciate the accuracy and promptness. It’s nice to have a company on top of my account and to give me up to date deposits and account balances so I know what’s available.
Susan,
Thank you so much for this 5-star review. We really appreciate you being a Cardholder and helping to share the word about us. We’re here for you anytime.
Crystal / Social Service Specialist
Reviewed Jan. 15, 2021
I love ADP, especially the app and its ease of use. Very easy to find exactly what you're looking for whether it's statements or trying to update your information. Love that my workplace has chosen adp for its direct deposits!
Hello Sara,
We are incredibly grateful that you took the time out to leave us a review.
Thank you, Crystal / Social Service Specialist
Reviewed Jan. 15, 2021
No complaints, it does what’s it’s supposed to and I’ve had no frustrations, happy as can be! Great customer service and simple app to use. I would absolutely recommend. And very low frustration with it.
Jordan,
Thank you so much for taking the time to leave us a rating.
Crystal / Social Service Specialist
Reviewed Jan. 15, 2021
I have NO issues. There is nothing that should be changed. All is working out very well for all card holders, mainly me. I really like the future option. This option allows me to easily and quickly put money away for a rainy day.
Hello Isaac,
Thank you for your feedback and kind rating. We are happy to hear you are enjoying your savings envelope, just one of the many features that Wisely has to offer.
Crystal / Social Service Specialist
Reviewed Jan. 15, 2021
Easy to use and not too much junk mail. Have good customer service when calling in to the 1-800 telephone number on the back of my card. Always give me updated on the newest benefits of wisely pay card.
Hello Denise,
Thank you so much for this 5-star review. We really appreciate you being a Cardholder and helping to share the word about us. We’re here for you anytime.
Crystal / Social Service Specialist
Reviewed Jan. 15, 2021
Having a wisely card has become very convenient. I’m able to get my pay a day ahead, so I’m able to pay bills in time or go grocery shopping early than rather than waiting till payday. Thank you. I love it!!
Hello Amahthia,
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about your Wisely account.
Crystal / Social Service Specialist
Reviewed Jan. 14, 2021
I have had my account for several years through my employer and I have to say that It has been working out really well. I'm able to get my direct deposit up to two day earlier if needed but I have not used that feature. I do wish there were more ways to make deposits to the account maybe something through the app like other banks have. I like the option of the online statements to cut down on paper and customer services has ALWAYS been very helpful and pleasant on the phone. Overall I'm very happy with my account!
Hello Roma,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Crystal / Social Service Specialist
Reviewed Jan. 14, 2021
This is an excellent card to have. You have so many options such as saving money in a piggy bank, make transfers with other bank accounts, you can view your paystub in the app. Love this card and highly recommend it!!
Andrea,
Seeing that you have a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Wisely. We look forward to serving you for many years to come!
Crystal / Social Service Specialist
Reviewed Jan. 14, 2021
I have been using ADP and then Wisely for more than 3 years and I love it. It just make lives more productive because you can use your card to pay bills or transferring money is very nice. Saves a lot time.
Hello Julio,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Crystal / Social Service Specialist
Reviewed Jan. 14, 2021
Very happy with card. Easy to load if I need to put loose money pay my bills and get my pay checks direct deposited. I like that I can view my balance and purchases. Get text alerts when something is purchased. All around I am really satisfied.
Hello Danielle,
On behalf us all of us at Wisely, I would like to thank you for sharing this great review! We are thrilled that you are enjoying your account with us.
Crystal / Social Service Specialist
Reviewed Jan. 14, 2021
I like the interface. Very easy to use. I had no problems with product. Mobile app was also easy to use. I like ADP products and recommend them to friends and family to use. ADP is very good for what it does.
Lonnell,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
The CSR was speaking clear, took me step by step process to get everything completed and did a wonderful job, everything was done in a fashionable time and was done correctly, thank you for your time????
Naije,
Thank you for the 5 star rating! We are here for you anytime.
Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
Since I have been using this card, I have not had any problems and being able to get paid early is really awesome. Only thing that should be improved is being able to use Apple Pay because it is quite difficult to use it and have it connected to my wallet on my phone.
Hi Jayla,
We are happy you are enjoying the early deposit feature, which is one of the many great features that Wisely has to offer. If there is anything we can do to assist you with Apple Pay please do not hesitate to reach out, Customer Service can be reached 24/7 at 866-313-6901.
Thank you, Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
Especially like savings envelope. Also am pleased with ease of use for the app on mobile and online. I am very satisfied with the alert services that are offered especially through phone text part. Thank you.
Hello Thomas,
We are thankful for your review and are pleased to hear you are enjoying your Wisely account with us.
Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
Very helpful when my card was stolen and I reported, I still need to get a response from the email I sent... When I received the letter at home... hopefully I get my money back.. Worse time to experience stolen identity.
Hello Cardholder,
Thank you for your kind rating. If you would like an update regarding your claim please do not hesitate to reach out directly to the Dispute department. They can be reached at 877-696-5422.
Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
I am satisfied with the card. It works every time I need it and with the online service it's fast and easy to check my current balance and to check my purchases. I would recommend this card and company.
On behalf us all of us at Wisely, I would like to thank you for sharing this great review! We are thrilled that you are enjoying your account with us.
Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
ADP notifications are really helpful and very swift. I’m always notified when my deposits are in my account and also a day before they deposit into my account. The app is also very helpful because I prefer to not have to call in.
Victoria,
We are pleased to hear your feedback. Thank you for letting us know and helping to share it with our community.
Thank you, Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
Been using ADP for two years now and I have recently added a new card to my account and it’s been fantastic. I really never had a problem with it. If you thinking about getting one I would highly suggest it.
Hello Jesus,
Thank you for taking time to provide us your feedback, we are thankful.
Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
I love the card. It does exactly what I need. Provider a separate account for me to deposit money and keep separate. The app is simple and was easy to create. It was simple to get the account information to add as a deposit.
Tasha,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
I love my experience with this business, I never had a problem, they strive for their customers in every way possible, I just call and they fix any problem you have in one phone call. Great experience.
Hi Kayla,
Thank you for you this positive review. We appreciate your support.
RP - ADP Client Experience
Reviewed Jan. 13, 2021
ADP has been extremely useful for me personally, not having to open a bank account until well after I received my card. The functions provided such as transfers and 2 day early deposit work every paycheck, and are often times faster than expected. I will continue using my card until I no longer work at my current location.
Reviewed Jan. 13, 2021
I've had a great experience so far with ADP. I always get paid on time never have problems with my deposits and sometimes I even get them early. My only issue is the password expires and I have memory loss so it's hard to remember multiple passwords.
Matthew,
Thank you so much for taking the time to leave us a 5-star review.
Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
Wisely pay card has worked very well for me. No delay in pay instead you get your pay a day in advance. Never had any issues with my deposits. First time using this card when I started my nursing job in 2019.
Hello Kimberly,
We are so thankful for your feedback and kind rating. We are here for you anytime!
Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
ADP is great to have. The mobile app is super easy to navigate through. It clearly shows and explains every item listed. Customer service is fast and friendly and I’ve never had any security issues. My paydays come faster and I love the way it pie charts my monthly spending.
Gina,
We are happy to hear you are enjoying one of the many features that Wisely has to offer!
Thank you again, Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
Due to covid I decided to become paperless. ADP and Wisely lets me see my paystubs and my W9 whenever, the best part is that it's all in one. I just click to one site and both information is there. It's convenient.
Claudia,
Thank you for your kind rating, we appreciate you being a Cardholder!
Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
I love how easy this card and app are to use. I take a small portion of each one of my checks and have it automatically deducted to save for Christmas each year. Definitely love it and appreciate the flexibility that it offers me. Adjustments from deductions are easily changed pay check to pay check if needed! Thanks Wisely!!!!
Hello Chantel,
Thank you so much for taking the time to leave us a 5-star review.
Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
Have never had any issues. The app is great. The response team is quick and helpful. My account got locked. I got in touch with the company. They had my account fixed within 10 minutes. Great app. Very organized.
Brandon,
We are so pleased with your feedback and thanks for your kind rating!
Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
All of my experiences have been great. There’s never a trouble with logging in or being able to contact someone within customer service. I would honestly give it a 10/5 star rating because of how great this company is.
Tatiana,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
I’ve been using this website for years and love it! I’ve never had any issues and customer support is always so kind. My Wisely card has been great too, I can use it anywhere and never have had any issues.
London,
Thanks so much for taking time to provide us your feedback!
Crystal / Social Service Spielciast
Reviewed Jan. 13, 2021
I’ve never had any issues with Wisely. The app is super easy to use and navigate. I did call about my stimulus payment last week and I was told I wasn’t getting it on my wisely card but ended up getting it yesterday.
Hi Cassie,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
Great, easy to to manage. I would recommend to my friends and family. It is easy to install. Helps save time. Always there when I need answers, I just ask and the app helps me. So glad I use ADP. I would rate 5 stars.
Hello John,
We thank you for letting us know your feedback! We are here for you anytime.
Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
This app is very easy to use and incredibly easy to understand. Everything is laid out for you very conveniently. I've never had a single issue with it. It works perfectly as described. Thank you so much for the great app!
Hello Angela,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated
Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
This is a great card! My school sends me money every 2 weeks through the card and I've never had any issues or problems. I will continue to use this card after I leave my school because of how great this card is!
Ellis,
Wow thanks for the awesome feedback and helping to spread the word with our community.
Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
I think I've had ADP for 5-6 years. Best banking option I've ever had. It doesn't connect with all services as the card is recognized as prepaid but I've never had a bad experience. Everyone is always helpful and the application is very innovative and I love it. Very positive experience. Even as my income grows I will continue to bank with adp. Keep up the great work.
Hello Laurence,
Thank you so much for your 5-star review! We will share this with the Wisely team to let them know to keep up the amazing work!
Crystal / Social Service Specialist
Reviewed Jan. 13, 2021
I like using the app to do my banking online. I sometimes get my paycheck early from having direct deposit on my account. But it could be better if we could change the employer on the card and on the account.
Hello August,
Thank you for your feedback. I encourage you to call Customer Service, as your account may be eligible for 3rd party deposits other then the Employer who provided you this account. Customer Service can be reached 24/7 at 866-313-6901.
Crystal / Social Service Specialist
Reviewed Dec. 29, 2020
Easy to use. Simple. Better than any other bank I've used. The sms messages is a good tool. Also the early direct deposit is amazing! The app is easy and simple enough to quickly change anything on it.
Hello Trenton,
Thanks for taking the time to provide us your feedback on your Wisely account.
Crystal / Social Service Specialist
Reviewed Dec. 14, 2020
I've never experienced this with any cardholder but Wisely. My card was hacked and all the money on my card was taken. I filed a dispute on Oct. 10. They told me 45-90 days.. Most places only make you wait 10 days. I don't feel like I should have to wait that long. When it wasn't my fault I just used the card at an atm then bam, hacked. I have a life to maintain. I'm not rich. I have kids and Bills that I'm way behind on now and was recently involved in a car accident so I haven't been able to work for a while.. Honestly I just want my refund so I can cancel that card. I'll NEVER use or recommend this card service to anyone.
Hello Javonte, I am sorry that you had this experience with your pay card and I had a team member to contact you directly to review the situation. I was updated that a resolution is at hand.
Thank you,Pauline - ADP/Client Experience
Hello Javonte, I understand our representative Arianna connected with you to resolve your concerns. If you need any further assistance, please let us know. Stay safe!
Thank you,Pauline - ADP/Client Experience
Reviewed Dec. 10, 2020
We have used ADP for 4 years now, and they are not helpful in dealing with special tax circumstances or credits. We are a small business and felt all they wanted was to make money, without concern for helping the us when we needed it. They would pass the buck to someone else in the company, and let any concerns or problems fall through the cracks. We never really had an advocate in the company.
We finally cancelled services with them. In calling the IRS in 12/2020 to check on Q2 2020 filing (filed in 7/2020) and Q4 2019 amendment filing (also filed 7/2020), we discovered they had no record of either of these! After calling ADP, they told me the filing was rejected by the IRS, and ADP never made any attempt at notifying us or sending in the corrections back in to the IRS. This has cost our company numerous hours on the phone, thousands of dollars not received in tax credits, and much emotional stress, to put it lightly. I would NEVER recommend ADP to anyone else, and I urge anyone to look into smaller companies that will actually help their customers to resolve these matters. Thanks.
Hello Kelli,
We are sorry to hear of this challenge. Tax issues like this are never pleasant. I'm going to arrange for an ADP Relationship Specialist to contact you to discuss your concerns and see if you need any assistance from ADP at this time.
We will be in touch soon.
Kind regards,RP - ADP Client Experience
01/22/2022 Update:
ADP has processed amendments needed to resolve this issue for our former client. Refunds will come directly from the IRS. We have done what we can to resolve this issue for our former client. We thank Consumer Affairs for helping to bring this issue to our attention.
Reviewed Nov. 14, 2020
Been a member through my employer over 2 years. Today been on hold over 20 min. Keep getting automated return calls that hang up on me. Disputing a transaction- canceled a card and destroyed card that was misused on 11/9/11. Called back 11/14 only to have them ask for the card number that I was told to destroy upon explaining to agent I was told to destroy. Agent hung up in my ear after being on hold for 45 mins. Now I have to wait another 30 for a return call. Employers if you value YOUR employee DON'T CHOSE THIS COMPANY. Will be getting my job to change deposit to my WELL KNOWN WELLS FARGO CARD. THIS CARD WAS CONVENIENCE. NOW IT'S A PAIN.
Hello TeQuilla,
Thank you for the feedback, we are reviewing and looking into this further for quality assurance purposes.
Thanks again, Crystal / Social Service Specialist

Reviewed Oct. 23, 2020
If you want a payroll service that puts volume and the convenience of the corporation first and the customer last, this is the place for you. Your representative - get this - isn't allowed to email you. If you want to contact them YOU have to call THEM, for even the simplest question. I sat waiting on hold for my mine for 9 and a half minutes, the extension was answered by someone who wasn't the person I was calling, and they put me on hold again. Then she came back on the line to tell me she didn't have the correct extension number for my rep, had no access to it, and couldn't help me at all. And that was it. Sorry sucker. That's just one example of many. There is a 'service request' feature on my profile, which is supposed to allow me to contact my rep in writing. Except it doesn't work. Very helpful.
The only person who has been easy to reach is the sales guy who sold me the ADP services. Much like Spectrum, once they have you, you do as they say, or you're out of luck. Use a small local company instead!!!! (Interesting that this huge national company doesn't appear on Yelp. I added them, but they still don't come up in the search. Try searching 'ADP, Roseland, NJ' you'll find nothing. My review only appears on my profile. This is apparently a company big enough to manipulate Yelp. Avoid them at all costs.)
I am very sorry to hear about your experience and would like to help. I will reach out to the management team who oversees your account. Someone will be in touch to discuss your overall experience with the service, as well as address any other questions you might have. It is my sincere hope that in doing so, we can make progress in turning this around for you.
I appreciate you taking the time to provide this feedback.
Thank you,
Christine / ADP - Client Experience
Reviewed Oct. 14, 2020
They locked my card for no reason. I waited on the phone for over an hour to find out the dept. I needed to speak with was closed. I'm very sick and needed to be at a doctors appt. 2 hours away from where I live and was unable due to my account being locked for no reason. This isn't an isolated incident. It's been happening more and more. Be safe, take your money elsewhere.
Hello Julia,
We apologize for the inconvenience. The Team has confirmed to me that they spoke with you and records indicate you have access to your funds.
Thank you, Crystal / Social Service Specialist
Reviewed Oct. 7, 2020
I was asked to give a review and I would receive a $25 Amazon gift card. Over 30 days ago. A lie. If I didn’t receive it within 30 days to email them. Again a lie. It’s a scam. Don’t do a review, let alone a good one. The actual ADP card is good but the email survey is a scam.
Hello Kia,
Sorry for the trouble. The Team has confirmed to me that they have contacted you and the issue was resolved.
Thank you again, Crystal / Social Service Specialist
Reviewed Oct. 7, 2020
My money was always on time, No, Actually a few hours earlier than I was expecting to get my money. The customer service support team are Phenomenal and quickly help you with any needs that I have. And not to mention their mobile app is easy to use and quick. I definitely recommend ADP.
Hello Corbin,
We thank you for your feedback and kind rating! I will pass this along to the Team to let them know to keep up the great work.
Thank you, Crystal / Social Service Specialist
Reviewed Oct. 7, 2020
Absolutely Love ADP, Everything about it is so easy to use! And with updates to suit my everyday needs the constantly ever so adapting. ADP is excellent for my daily living! Thank you ADP for everything you do!
Reviewed Sept. 28, 2020
I love this card. Has had it for more than 7 years. Lets you take to any job and I also now get paid early. Takes a lil longer than usual but it’s always the day before. Wish I got paid on Wednesday instead of Thursday but I love the card.
Cheyenne,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated.
Crystal / Social Service Specialist
Reviewed Sept. 23, 2020
I like that I can use it for different jobs and income. My check is usually there pretty fast and before others. I like how there is also no hidden fees for just using the card. Ten out of ten would recommend.
Hi Frank,
Thank you for your feedback, we appreciate you taking the time to share your experience.
Kindly,Pauline - ADP/Client Experience
Reviewed Sept. 18, 2020
Great app! Easy to use, great features. Easy to manage money. I downloaded the app because I love being able to access my funds, balance and transaction history almost instantly. Download this app. You will not regret it!
Hello,
We are incredibly grateful that you took the time out to leave us a 5-Star review!
Crystal / Social Service Specialist
Reviewed Sept. 16, 2020
Wisely provides a simple enough and decent pay card service. I am pleased with Simplicity of use and the fact that it is accepted by anyone who accepts Visa. The only thing I would change is some of the fees seem a tad exorbitant. It would also be nice to have an ATM locator where I could find ATMs without fees.
Hello Evan,
We are so grateful for your review. I encourage you to reach out to Customer Service they will be able to guide you to avoid fees at the ATM.
Thank you, Crystal / Social Service Specialist
Reviewed Sept. 11, 2020
I love using the Wisely app to check my balance, do transactions & look at previous purchases. It is very easy to use & I continue to be impressed. The customer service is also very helpful unlike other prepaid card CS. I am also very pleased with the early direct deposit! It’s incredibly helpful, I am very satisfied with wisely!
Luressa,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our Cardholder.
Thanks again, Crystal / Social Service Specialist
Reviewed Sept. 10, 2020
Adp has been an excellent experience for me. I'll continue to use them and know it will continue to be a solid and dependable performer. In my experience, all of my questions and concerns were handled in a timely manner and with kindness.
Reviewed Sept. 10, 2020
Real time transactions so I know my balance at all times unlike banks where transactions only get updated once a day... Also great customer service. If you ever have a problem they assist you quickly and get the problems resolved.
Hello Cardholder,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Crystal / Social Service Specialist
Reviewed Sept. 10, 2020
Reliable friendly service. Mobile card service and my direct deposit is available 2 days early. I'm able to manage multiple cards under my single account which comes in clutch for saving and managing..
Derrick,
We thank you for taking time to let us know your feedback and kind rating!
Crystal / Social Service Specialist
Reviewed Sept. 10, 2020
Works as intended and I am satisfied with it. My experience with ADP was good because I could check the app and find out how much I was paid with little to no trouble. The app would also give me monthly reports on how much I was paid and how much I spent.
Adrian,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Crystal / Social Service Specialist
Reviewed Sept. 10, 2020
I've had good experience with my ADP card and Wisely. My funds always show up in a timely manner and I like feature of text alerts every time that you spend money with your card. I also like that you can view your tax information, W-2, and gross income on the app easily.
Hello Benjamin,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Crystal / Social Service Specialist
Reviewed Sept. 10, 2020
I love all the quick link. Helps to find exactly what I'm looking for. With constant updates and easy access to whatever help I need, the ADP app is wonderful! I really enjoy using it for all my ADP needs.
Reviewed Sept. 9, 2020
I received a collection notice stating that VA state tax returns were not filed. I called the state tax agency they said the reports weren't filed. Upon contacting ADP they gave a bizarre answer telling me to pay an amount more than what was shown on the collection form to the Federal government, claiming there were insufficient funds. The money was taken out by ADP, it cleared the bank with no charge back - that was in April 2019. I have ample proof. I've asked to have this elevated because I think the person emailing me from ADP is totally clueless. State withholding is sent to the state, not the Federal government. ADP should pay the no filing fees since they were responsible for filing. I'm still waiting to hear back on who at ADP can help get this nonsense resolved. I do not recommend small businesses use ADP, there has to be a better payroll system out there.
Hello Dawn,
I am sorry to hear of the situation you have described. I would like to escalate your concerns to service leaders from your ADP Service Center. I will private message you to request more information so I can get this to the correct service team.
Thanks,RP - ADP Client Experience
Reviewed Sept. 9, 2020
One is the best things about having my account with this company is the flexibility I have. I'm very lucky to have many free ATMs available. And no monthly charge to my account for using those machines.
Victoria,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Crystal / Social Service Specialist
Reviewed Sept. 9, 2020
Overall experience has been great. Website is easy to use and customer service has been really good as well. I really like that the website shows me all the info I need in just one location without having to go look for it elsewhere.
Hello Gracie,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Crystal / Social Service Specialist
Reviewed Sept. 9, 2020
Fast reliable service. I have never had an issue with my card deposits. I can turn my card off and on. Get text and email alerts when transactions are made. I have had an overall great experience using ADP.
Hello Nicholas,
Thank you so much for this 5-star review. We really appreciate you being a Cardholder and helping to share the word about us. We’re here for you anytime.
Crystal / Social Service Specialist
Reviewed Sept. 9, 2020
The money I receive is deposited directly into my account...and when it does I receive an email notification. The card simply works effortlessly...What could be better? The money I am paid also shows up quickly.
Hello Gary,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Crystal / Social Service Specialist
Reviewed Sept. 9, 2020
I would recommend this to everyone. Great and on time. I have no problem with understanding how to use the app. Easy to use and understand. A lot of people would find that it is easy to understand and use.
Juliann,
Thank you for taking time to let us know your feedback, it is truly appreciated!
Crystal / Social Service Specialist
Reviewed Sept. 9, 2020
I really like the card. I worked at Dunkin Donuts for 2 years and loved how easily this card worked. It made it easy for banking and getting my checks. I also love love love the app. It has helped me so much when needed. The app was also very easy to work with and easy to understand.
Logan,
The team here at Wisely is thrilled to receive such great rating!
Thank you, Crystal / Social Service Specialist
Reviewed Sept. 9, 2020
I got the card from my old employer and I didn't think it was going to be that good but have been very happy with the results. The only thing that I had a problem with was being told that I had to pay $30 to get a replacement card overnight but I just went with the regular deal that took a week but ended up I never needed to use it so at least I have one just in case I lose the card I have now. But overall I am very happy with the services and the app. The app is easy to use and I know what is going on with my account when I use my Wisely card.
Hello Lilo,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Crystal / Social Service Specialist
Reviewed Sept. 9, 2020
The app leaves a lot to be desired. It’s improved a lot in the past few months but it doesn’t list all transactions and I haven’t been able to discern a reason, nor has customer service been able to answer. Speaking of customer service I’d be a lot more confident about this product if you used call centers in the US.
Judy,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Crystal / Social Service Specialist
Reviewed Sept. 9, 2020
For almost 2 years, I've used Wisely Pay Card. It's simple to use. I get paid and the money is on the card and ready to spend. It's easy to use everywhere I've shopped. It's free for me to track my paycheck and any spending expenses made with the card. I recommend the Wisely ADP Pay Card to anyone; it works well for me. I get all of the benefits of ADP for my paycheck and it's all neatly available for me to access what categories I'm spending. It's easy to use and I don't have to have a bank account to get paid and I use it like a debit/credit card (without typical monthly bank fees)!
Hello Kendra,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our Cardholders.
Crystal / Social Service Specialist
Reviewed Sept. 9, 2020
I love it everything I need and nothing I don't. I do wish I could cash checks though. It's easy to use. Very easily accessible and I like that I can use my fingerprint to log in. Makes it that much more convenient.
Hello Amanda,
Thank you for taking time to provide us your review and kind rating. You can load a check to your card by downloading the Ingo Money app. For more info please feel free contact Customer Service.
Crystal / Social Service Specialist
Reviewed Sept. 9, 2020
Overall experience has been A1, everywhere from customer service and technical support, I would recommend this product to any & everyone. This product reaches both the standard of the way pay cards are set up & the way support is matched with the consumer.
Carey,
Thanks so much for giving us your take on how we are doing. We're glad that Cardholders like you are having a great experience with us.
Crystal / Social Service Specialist
Reviewed Sept. 9, 2020
Never had any issues with ADP!!!. I've taken it from employer to employer. They are very helpful when I needed new cards or help with activation. Customer care always seem to be available when needed.
Hello Evon,
We are happy as long as you are happy. Thank you for taking time to let us know how we are doing.
Crystal / Social Service Specialist
Reviewed Sept. 9, 2020
I am happy with the card. I do wish that all the cards on the account have access to the money equally. The access is easy to get to through 5/3rd ATMs. It is also quite handy to have my paycheck direct deposited to the account.
Hello Michael,
Thank you so much for this 5-star review. We really appreciate you being a Cardholder and helping to share the word about us. We’re here for you anytime.
Crystal / Social Service Specialist
Reviewed Sept. 9, 2020
I rather use the app to check everything that's going on with my card transactions. The app is very user friendly.. Easy to move around in the app.. Find what you need right away.. Easy menu to find things.
Ricardo,
We are so grateful for your review. Thanks for sharing your rating with us and the community.
Crystal / Social Service Specialist
Reviewed Sept. 9, 2020
Constantly updating for the better. Convenient and my experience has always been outstanding! I love the creativeness of the app! My experience with the app has been something I don't mind using to keep up with my information.
Jordan,
We are so happy to hear you are enjoying the many of the features that Wisely has to offer. Thank you being a Cardholder!
Crystal / Social Service Specialist
Reviewed Sept. 7, 2020
I have been using ADP for over six years and it has been a great experience since day one. They are always finding new ways to keep the customer service amazing! The app is also excellent! I cannot say enough good things about my experience with ADP, and highly recommend it.
Hello Adam,
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Crystal / Social Service Specialist
Reviewed Sept. 7, 2020
I have been using ADP for years and have not had any problems whatsoever. I have used my card to receive paychecks. Not only that I have received my tax refund on my card as well. I love how I receive an email before my money is loaded.
Hello Tondalia,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our Cardholders.
Crystal / Social Service Specialist
Reviewed Sept. 7, 2020
I been using ADP and it's very easy to navigate. I get text alerts with every transaction. Never had a problem. Never had a problem with it. Will continue to use it. Very secure. Never have worry about app crashes.
Tara,
Thank you so much for your 5-star review! We will share this with the Wisely team to let them know to keep up the amazing work.
Crystal / Social Service Specialist
Reviewed Sept. 7, 2020
I have used several banking services since I began working. Working minimum wage with bills definitely wasn't easy, especially when I would get hit with a $35 fee for overdrafts. The Wisely Card has made receiving my income much more convenient.
Hi Dalton,
Thank you so much for this 5-star review. We really appreciate you being a Cardholder and helping to share the word about us. We’re here for you anytime.
Crystal / Social Service Specialist
Reviewed Sept. 7, 2020
I have been a member of the ADP, Wisely card services since January 2020. Very courteous and helpful staff each and every time I have needed their assistance. Even now that I am unemployed I still continue to use their services.
Marion,
Thank you for your review and kind rating! We are pleased to hear you are enjoying your account with us.
Crystal / Social Service Specialist
Reviewed Sept. 7, 2020
I don't have any issues using the ADP website or the debit card. The website is very similar to my regular banking site. My paycheck is deposited into my account every payday. ADP also has direct deposit for tax returns.
Jennifer,
Thank you so much for this 5-star review. We really appreciate you being a Cardholder and helping to share the word about us. We’re here for you anytime.
Crystal / Social Service Specialist
Reviewed Sept. 7, 2020
I have never had any problems with my pay card. And the security is great! I am able to pay anywhere I like to go. I also like that I can attach other cards to my account. And I can add other people to my account too.
Hi Kirk,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Crystal / Social Service Specialist
Reviewed Sept. 7, 2020
When my card was lost I called the ADP customer service line. The customer service representative was very helpful and I received a new card in 7 day’s. I’ve never had problems using my card. Great!!!
Hello Deanna,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Crystal / Social Service Specialist
Reviewed Sept. 7, 2020
I love the service that this institution provides as well as the ease of the app. I always know days in advance that my payment is coming and within the app everything is easy to understand and navigate. I have other banking apps and sometimes those are slow to respond or are just flat out not easy to deal with. I definitely recommend using ADP as well as the app.
Hello Michael,
Thanks so much for giving us your take on how we are doing. We're glad that Cardholders like you are having a great experience with your Wisely account.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
I've had zero issues since using ADP and absolutely love the service. Streamlined and easy to use. The Wisely app is also super easy to use and straightforward. Im confident that my data is safe with ADP.
Hello Jacob,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
The money, I spend is always accurate and accounted for... The app and weekly text message are great.. I would highly recommend ADP and also easy to load cash, for a small fee, it's worth it, I had my income tax check loaded on to my card.
Tracy,
On behalf us all of us at Wisely, I would like to thank you for sharing this great review! We are thrilled that you are enjoying your account with us.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
I really like this card and nothing I would change about it. I have used it for months now and I enjoy it very much of using the card so thank you and keep doing what y’all are doing. It’s great to have a card.
Hello Nicole,
Thank you so much for this 5-star review. We really appreciate you being a Cardholder and helping to share the word about us. We’re here for you anytime.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
I like how I get paid two days in advance the all the rest of my coworkers. It helps when it's there on my Friday at work. And everyone else is still waiting. It has help me greatly because it works with all online transactions.
Shawn,
Thank you for your feedback and kind rating! We are pleased to hear you are enjoying the early deposit feature, just one of the many features that Wisely has to offer.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
No problems with using my ADP card or account over last several years. It helped me stay informed about business. All extra ideas were for great to keep track of different projects. Also kept access to sick and vacation days too.
Hello Willie,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Please let us know if there is anything we may improve on.
Thanks, Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
I love my Wisely card. The app is so easy to use and get around you are able to find all the information about your money very simply. I love how that there is an app for the card and that Monday your balance is texted to you or email whatever you choose.
Hello Christina,
Thanks for the 5-star review. The team here at Wisely is thrilled you’re happy with your account.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
Great experience for myself. Thanks for everybody who had a role in making that possible. Thank you. Thank thank you. You all are great people and I wanna see you guy growing up and moving up in the world. Thanks.
Hello Kendrick,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
This is a great product. Wisely is easy to use and to navigator. I love the app that is easy to use also. I like how all my information about my money is in one easy to use place. I like how it can text you your balance each Monday.
David,
Thank for taking time to provide us your feedback and kind rating! We are here for you anytime.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
I love the fact that I receive my paycheck 1-2 days early. I do have a problem with receiving transfers 24 hours later for example such as PayPal transfers. Other than that, I love Wisely pay card!!!!
Shahidah,
Thank you for your review and sharing your experience with us. We appreciate your business.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
Very good experience. So fast and easy. I can handle all of my work related items through the app and also my card status. Love how fast and easy everything was to set up as well. Would recommend ADP to everyone.
Hello Kendra,
Thank you so much for this 5-star review. We really appreciate you being a Cardholder and helping to share the word about us. We’re here for you anytime.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
Love how I can use my ADP card as a normal debit card for purchases and bill pay. My credit card tips from the prior day are deposited in a timely manner and I like how you can actually add funds to your card if needed at participating retails.
Kimberly,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
I love the ease of using the app. The card is accepted everywhere I shop and it’s safer to use for payments. I only load it with a small amount each week in case it gets hacked. It’s a wonderful card. I’m glad my employer went to the card instead of paper checks.
Kia,
We thank you for taking the time to provide us your feedback. We are here for you anytime.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
When I have called in to get help from one of the representatives they have always been very kind people. Always have an answer to my question and just a very enlightening tone to their voice. My experience with them has been amazing.
Hello Gonzalo,
Wow thank you for your kind review and rating! We really appreciate you sharing your experience, as we greatly value.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
I really like the early payroll feature in the app. My way to the app it works wonderful. I like that. I added a card for my family member which has her name on it. So far I’m very satisfied with the ADP and MyWisely! Thank you????
Hello Jorge,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our Cardholders.
Thanks, Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
I’ve had a wonderful experience with ADP. It’s always on time and I’ve never had a problem using my card. When there is something wrong all I have to do is call customer service and they will take care of it with no problem.
Julian,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
I am very happy with my Wisely Pay card experiences. The app has been great and easy to use. I love the receive your pay early feature. I also love that you are given a routing and account number so that you can use a checking account option for certain situations.
Hello Jaime,
We're happy to see that you have a 5-Star experience. Thanks for sharing and taking the time to let us know.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
In all honesty, I was entirely new to handling a bank account along with a debit card when I got my Wisely pay card. However, my experience with Wisely was extremely smooth and easy. I never had any issues, and everything was clear. For that, I'm extremely grateful.
Iran,
Thank you so much for this 5-star review. We really appreciate you being a Cardholder and helping to share the word about us. We’re here for you anytime.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
So easy to use and great service. Always so helpful. When I call in due to an issue it is normally resolved very quickly and before the end of the call. Reps are always willing to help and do not make you feel like a burden.
Hello Kendra,
Thank you so much for your 5-star review! We will share this with the Wisely team to let them know to keep up the amazing work.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
You guys a a company are doing a great job. Keep up the good work in innovation for your customers. I will always recommend this company to anyone deal with payments. Thank you ADP for all you do for me.
Hi Julio,
Thank you for taking the time to share this positive rating! We will make sure to share this with the Wisely team to let them know to keep up the amazing work.
Thank you again, Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
I love ADP because there's not a huge monthly fee and it shows you what you have available at all times. I do think that there should be a way to see if you have any pending direct deposits. But overall I'm happy.
Hello Dawn,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
I love your service. It’s had been an absolute joy to bank you guys. At the end of every day I tell all my friends and family to join. I love the 2 day early deposits and how fast I get text messages when I use my card.
Cesar,
Thank you so much for taking the time to share your experience. We take pride in knowing our Cardholders are happy with their account experience.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
I can use my card for everything, it's easy to find my balance, I can shop on the web, I like the notifications I receive when my balance is low or when I'm about to get a deposit, ADP team keep me well informed!
Hello Gricela,
Thank you so much for taking the time to leave us a 5-star review.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
I have had a good experience using the wisely ADP payroll debit card. I use it to pay all my bills online. I enjoy using the mobile app to keep track of all my purchases. ATM locations are always nearby and that's always a plus.
Tanya,
Thank you for taking the time to provide your feedback, your opinion is valued greatly and it helps us maintain excellent standard of service to our Cardholders.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
I like this card. I have had it for a long time. It has been helpful really like the new saving feature. Also like the way that it offers to get paid earlier. App works good and also like that I can get savings update to help me save.
Sylvia,
We are so happy to hear you are enjoying many of the features that Wisely has to offer. We are here for you anytime.
Thanks, Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
It is an awesome card. There are low fees at most atms and no fees at many. I get my paycheck loaded up every week a day early. I also get other deposits right away. I have had my card for two years!!
Katie,
On behalf us all of us at here at Wisely, I would like to thank you for sharing this great review! We are thrilled that you are enjoying your account with us.
Crystal / Social Service Specialist
Reviewed Sept. 4, 2020
I just love how all my needs are easy to navigate. Everything has always been accurate for me. I like the easy bank transfer function. So convenient. I like to see the balance decrease immediately after a transaction. There's never doubt of what my funds are.
Hi Julie,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our Cardholders.
Crystal / Social Service Specialist
Reviewed Sept. 1, 2020
I love this card service. It keeps my updated with everything so I always know what’s going on with my account. The app has also approved and I appreciate you guys for all your help. Keep up the good work.
Jamire,
Thanks for your feedback and kind rating! We appreciate your business.
Crystal / Social Service Specialist
Reviewed Aug. 27, 2020
I have been using the card for about a year, now I like it cause your paycheck is a day early. The only thing I don't understand is when you are at a store and you make a purchase. And try and swipe again.
Hello Beth,
Thank you for review and your kind rating! We greatly appreciate you taking the time to let us know you are enjoying your account. I kindly encourage you to reach out to Customer Service to see what the issue may be.
Thanks again, Crystal / Social Service Specialist
Reviewed Aug. 27, 2020
Easy to use, easy to save money. I also like that I can link it with Apple Pay so sometimes I don’t even have to actually pull the physical card out most of the time and the response is very quick if you have notifications on.
Dewayne,
Thank you for taking time to leave us a review and helping spread the word to our community.
Crystal / Social Service Specialist
Reviewed Aug. 26, 2020
From a Small business owner I would like to warn other new entrepreneurs to avoid this company. Their advice for me as a self employed and Sole proprietor of my business in Connecticut, was to place myself on payroll and pay CT's labor taxes. This went on for 2 and a half years until I moved out of the state on 12/31/2019 and had to close my business. Now, during this pandemic I find myself unemployed, so as I tried to collect unemployment which was the only reason I was told to pay that to begin with, Connecticut tells me that they do not see a sole proprietor as also an employee, and that I did NOT have to pay payroll or CT labor taxes for all that time. Furthermore, ADP was supposed to do my quarterly filings for the year 2019 which they only did the first quarter. I got charged late fees from CT for not filing and in one occasion had my account garnished.
As if that wasn't bad enough, ADP had submitted my SS number incorrectly since the beginning. By the middle of 2019 when I figured out my SS # was incorrect, they tried to charge me to fix it. After proving that my paperwork was correct and the error had come on their end they said "we will take care of it". Well, they did change my SS # on my paperwork, but they never went back to the previous year and a half to fix their error. Now I have to prove to CT that my SS is the one I claim it is.
I paid a few thousand dollars to this company to run the side of my business I didn't want to (and didn't know how to) run. Well, they did "Run" with my money. I have documentation to prove my claims. It's now 2020 and my business has been severely affected by Covid19 and I come to find out this company took advantage of me all along. I doubt they will do anything to remedy my situation. But if you're looking for a payroll company and you're a small business, do yourself a favor and go elsewhere.
I am sorry to hear about this and would like to help. I will have a specialist reach out to you today to review the CT tax situation, and see what we can do to assist.
Thank you,
Christine / ADP Client Experience
Reviewed Aug. 20, 2020
My experience has been great. I appreciate notifications of low balance. I like that I can lock my card to prevent it from being used if I were to lose it. I can use it almost anywhere when out of town.
Hello LaShonda,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Crystal / Social Service Specialist
Reviewed Aug. 5, 2020
I never had any problems with my card. I used it daily for purchases like gas and groceries. There were a lot of atm’s that were free. I would recommend This card to other people. Like I said I had no issues or hidden fees.
Hi Courtney,
On behalf us all of us at Wisely, I would like to thank you for sharing this great review about our your Wisely account! We are thrilled for such great feedback and rating.
Crystal / Social Service Specialist
Reviewed Aug. 4, 2020
The card is very convenient, as well as all the services offered. I like that it is a direct payment. The fees are very reasonable, unlike some other cards I have previously used. Overall, Wisely is great! Thanks!
Jennifer,
Seeing that you have a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Wisely. We look forward to serving you for many years to come!
Crystal / Social Service Specialist
Reviewed Aug. 3, 2020
I have been dealing with ADP for more than 5 years now, and my experience has always been a positive one. Any issues I have had were always handled promptly and the customer service was great. I am very pleased with the app.
Reviewed July 30, 2020
I've had nothing but good experience with ADP especially when I needed my stimulus money on my card. They were helpful in obtaining my acct # and routing # by mail quickly so I could have it automatically deposited.
Harold,
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about your Wisely account.
Crystal / Social Service Specialist
Reviewed July 30, 2020
Great app, very helpful. I have had ADP for about 4 years now, the customer service has always been superb. The app has been the biggest help when it comes to paying bills and giving me updates on my card.
Hi Dave,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our Cardholders.
Thanks again, Crystal / Social Service Specialist
Reviewed July 25, 2020
This sucks, keeping waking me up at 3:20 a.m. and I'm going to hunt you down. Get ready for your statement. What the hell is wrong with you? Don't you want to receive texts that wake you up in the middle of the night.
Hello,
You should be able to turn off notifications on your phone. I have an iPhone. I would simply go into Settings on my phone (not the app, but within the phone settings), find ADP Mobile, click into that, click on notifications & turn off the option that says "allow notifications." I assume the process is similar on an Android.
If you don't want notifications, you can turn them off.
Regards,RP
Reviewed July 24, 2020
I first signed up with ADP a few years ago with my employer. It was convenient to see my check stubs and easy to access the site. I really like my Wisely card too. I have 10% of my paycheck automatically loaded onto it, easy and safe.
Hello Lorey,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Crystal / Social Service Specialist
Reviewed July 23, 2020
Great service. No crazy fees and very happy with my service. Customer service is wonderful and never had issues. I'm sticking with this card for a long time. Never hassled and the no crazy fees is the best.
Danielle,
We're happy to see that you have a 5-Star experience. Thanks for sharing.
Crystal / Social Service Specialist
Reviewed July 23, 2020
I love this card. It’s very convenient and I barely pay any fees for all my transactions. Only problem I have is the daily card limit. Overall this card is very good. Even the direct deposit is good. Thanks Wisely.
Cierra,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Crystal / Social Service Specialist
Reviewed July 23, 2020
For Wisely I informed all the time. I really love the Wisely card. I can direct deposit my other stuff I have so I can have only two cards to deal with.. So this means a lot to a person aways on the go.
Patricia,
We thank you on behalf of ADP for taking the time to share your review and kind rating. We are here for you anytime.
Thanks again, Crystal / Social Service Specialist
Reviewed July 22, 2020
I've used ADP card for years. Never a problem. Never been locked out. Easy to check balance. When I needed a new card they sent it pretty quick. Never had a problem using it either. Thanks ADP for the years of service.
Richard,
We are so happy to hear your feedback and thank you for your kind review. We look forward to serving you for the years to come.
Crystal / Social Service Specialist
Reviewed July 22, 2020
I use the card for all my purchases. It works well and is accepted by everyone. Using the card is easier than having cash especially during Covid. Thank you making the card available to all employees.
Hello Vanessa,
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about your Wisely account.
Crystal / Social Service Specialist
Reviewed July 22, 2020
I like how supportive the Wisely people are and how helpful they are when I have an issues. I would definitely recommend this company to anyone looking for a reliable card company or bank alternative.
Hi Joseph,
Thank you so much for taking the time to share your experience. We take pride in knowing our Cardholders are happy with their Wisely accounts. We are here for you anytime.
Crystal / Social Service Specialist
Reviewed July 22, 2020
I love the card and especially the application... It allows me to make transfers and cash check just from my phone. I’m always up to date with the daily text alert notifications. They notify me of my balance and any pending withdrawals or deposit.
Hi Isaac,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our Cardholders.
Crystal / Social Service Specialist
Reviewed July 22, 2020
I love the graph of my expenses that this app automatically generates. The option to transfer money towards "Future" is awesome! If for any reason I need to withdrawal from my "Future" stash I can do so almost instantly through the app.
Hello Chelsea,
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Crystal / Social Service Specialist
Reviewed July 22, 2020
I like my card! Works everywhere I go, and if I change states, just need to let them know... A phone call away from freedom! Also recognized at all the ATM machines! Low fees, if any! A walk in the park!
Mihaela,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Crystal / Social Service Specialist
Reviewed July 22, 2020
It’s all very easy to use and my paychecks come early thanks to Wisely. It’s a fantastic app. I always get sent balance texts and transferring money is easy even if I have to find an atm they are all over the place.
Phillip,
The team here at Wisely is thrilled to receive such great rating.
Thank you, Crystal / Social Service Specialist
Reviewed July 22, 2020
Had some issues using my card in Europe in 2019. One call fixed the problem and I was able to enjoy my vacation without worrying! Customer service has always been more than willing to go above and beyond to help with any problems.
Hello Paul,
Thank you for taking time to provide us your feedback, and we are pleased to hear that your issue was resolved in quickly efficient matter. We are here for you anytime.
Thanks again, Crystal / Social Service Specialist
Reviewed July 22, 2020
My card Adp is my favorite way to get my weekly paycheck or even my tax return or any other possible form of monetary transaction thru a secure institution. I know it always trusted with ADP. Wouldn't choose anyone else.
Hello Forrest,
Thanks so much for giving us your take on how we are doing. We're glad that Cardholders like you are having a great experience with your Wisely account.
Thanks again, Crystal / Social Service Specialist
Reviewed July 22, 2020
I like the use of my ADP card. Especially Now that we can receive direct deposits up to 2 days faster. Whenever I have an issue with a unauthorized charges ADP investigate, protect my identity and my account.
Hi Everett,
Thanks for your feedback. We are pleased to hear you are enjoying one of the many features that Wisely has to offer.
Crystal / Social Service Specialist
Reviewed July 22, 2020
I’ve had this card since I first started my job and loved it ever since!! They have great customer service and always are here to help. I’ve never had a problem banking with Wisely. It’s an awesome way to bank!!
Makhalia,
Thank you on behalf of the team here at Wisely for taking the time to let us know how we are doing! We value your feedback and our thankful for your business.
Crystal / Social Service Specialist
Reviewed July 22, 2020
I am very happy and satisfied with my ADP card. I've never encountered any discrepancies and the one time that I had to speak with customer service because of a vendor error my problem was solved efficiently and effectively.
William,
Thank you for taking time to let us know how we are doing, we appreciate your business!
Crystal / Social Service Specialist
Reviewed July 22, 2020
I love my Wisely card. It is way better than a actual bank card. There are no overdraft fees and charges. I also like it because I can transfer money to other accounts if I need to and also I love the early payment.
Reviewed July 22, 2020
The new feature of getting paid 2 days earlier is really convenient these days and also easy when I go to bank to withdraw money, the app is very easy and friendly. I think you should offer checks to write against account to make bill payments would be a nice feature.
Hi Evelyn,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Thank you, Crystal / Social Service Specialist
Reviewed July 22, 2020
Life is so much easier with my ADP card. It’s convenient and accepted everywhere. It is also very easy to check my balance and transactions and deposits. I also love that every time I use my card my phone is alerted; which is especially important when my daughter takes my card to the grocery store!!
Hello Cathy,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our Cardholders.
Crystal / Social Service Specialist
Reviewed July 22, 2020
I used ADP when I didn’t have a debit card yet and now that I do.. It worked way better than my bank app does. ADP shows the day I got paid, how much I got and how much tax was taken out and even shows the tips I made. The app can be great for budgeting too.
Hi Makyah,
Thank you so much for this 5-star review. We really appreciate you being a Cardholder and helping to share the word about us. We’re here for you anytime.
Crystal / Social Service Specialist
Reviewed July 20, 2020
I like using ADP over any bank I have ever used. Overall it's great and I use the mobile app almost everyday. Quick and easy to use. I try and recommend it any chance I get. And the support is great as well.
Hello Kameron,
We're happy to see that you have a 5-Star experience. Thanks for sharing and help spread the word.
Crystal / Social Service Specialist
Reviewed July 20, 2020
I had ADP for around 2 years. It was easily accessed and I had a good time with it. I would recommend anyone to use Adp especially teens or younger adults looking for anything simple and easy to apply for. Thank you for being so great!!
Hello Shakira,
Thank you so much for taking the time to share your experience with us. We take pride in knowing our Cardholders are happy with their Wisely accounts.
Crystal / Social Service Specialist
Reviewed July 20, 2020
Great company/card. I’ve had ADP/Wisely for some years now and I over like this card. Never had any real problems with it and if I did the customer service when calling has also been above and beyond my expectations!!!.
Hi Nathaniel,
Thanks so much for giving us your take on how we are doing. We're glad that Cardholders like you are having a great experience at Wisely.
Crystal / Social Service Specialist
Reviewed July 20, 2020
Very happy and satisfied with ADP Wisely card. Enjoy every time using it especially due to all the fraud protection it has. No one is able to log into or use your card. Very well protected from all the scammers. Enjoy every usage.
Hi Veronica,
Here at ADP we thrive to provide the best Customer experience and that includes your security. We thank you on behalf of the Wisely Team for your review and kind rating.
Crystal / Social Service Specialist
Reviewed July 20, 2020
Never had any problems and it makes it easy to save money. I’ve been using for years now and the company is definitely one of the best debit cards for using direct deposit for work or whatever you want to.
Hi Dewayne,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our Cardholders.
Thank you, Crystal / Social Service Specialist
Reviewed July 20, 2020
ADP services has help me a lot. I am very satisfied with their customers service. Whenever I need assistance with my account they are right there to assist me with any issue I may have, I would recommend their services to friends and family.
Hi Annette,
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.
Thanks again, Crystal / Social Service Specialist
Reviewed July 20, 2020
ADP Wisely card is awesome. I've never had any issues and if they detect fraud they will call you immediately and the deposit show 24 hours before it hits your account and give you texts of what's in your account daily and as you spend.
Hello Karian,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Crystal / Social Service Specialist

Reviewed July 18, 2020
I got this card when I started a new job and didn't have a bank account. Before my second paycheck, I opened a new account so I called ADP customer service to close the account or so I thought. I asked the guy what I needed to do to close the account and he said he'll do it. I even asked him if my check will go on the card and he assured me that it will not. I was hoping to get direct deposit for my Chase account I just opened. Well payday comes and no check. I asked my boss if it could've went on the card, she said no, there was no pay stub there. So I wait a week emailing payroll and they finally tell me it went to the card. I call ADP to get my money, the guy says all I need is a convenience check that comes with it to be autorized.
I found one called back and this time the lady says no, I have to get another card and activate it to get my money. So I have to wait another 7 to 10 days cause for some reason I couldn't even get the one day delivery for 15 bucks which I was willing to pay because the card was canceled. WTF. Why wasn't I told the first time I called that I wasn't even closing an account just canceling the card. Why would they send my money to a canceled card then not let me get it out. I finally called wisely because the app told me I had to call them to activate the app and I finally got the right information from someone who spoke english. I'm getting my money 2 wks late because ADP didn't give me the information I needed. Any company that refuses to give you your hard earned money even when it's their fault are crooks. Beware. I will cancel the new card as soon as my bank account direct deposit starts.
Hello Christine,
We apologize for any inconvenience this may have caused. I attempted to reach you by phone on 07/20 and was only able to leave a detailed VM. I went ahead and ordered you an express card and the tracking number confirms the card will arrive by the end of the day 07/22. If you would like to obtain this tracking number please contact Customer Service. We thank you for bringing this up to our attention.
Crystal / Social Service Specialist
Reviewed July 17, 2020
They took my 401k money and charged me 1500.00 cancellation fee, then I signed contract not to garnish my account and they illegally charged me over 3000.00 in fees. And still tried garnishing my account.
Hello David,
I'm sorry to hear about your situation and will have your concerns escalated to a team leader. I will ask that they reach out directly to you to review your concerns. Thank you for reaching out.
Regards,Pauline - ADP/Client Experience