ADP Payroll Services Reviews

Not yet complete w/ implementation, response time to emails/calls is extremely poor or none. We've continued to express and document our concern but no change. Additionally, when during the sales pitch, we were told we would have more control over our processes. Instead, we often hear from the PMs, "we hear that a lot from other clients" when we express disappointment over a system issue. Would love to love your product but struggling.

Whenever I have a question, or problem or a new custom report to create, someone from ADP is always able to help - in a timely and efficient manner. I really appreciate having a dedicated customer service manager who understands our company.

Switched to ADP 10/2020. Setup isn't quite right, so it causes us to have to do extra work. The training wasn't the best as trainers do not have teaching ability. Unable to fix issues some issues and was told that it can't do everything, but calculating someone's overtime correctly is something it should do. The positive is that it is a very comprehensive program and can integrate many HR duties (at a cost, of course). Many problems in the beginning with tax issues and they will not help with what taxes are required in multiple states.

Extended support hours are needed. While our company has experienced great support from our now former account manager, whom was replaced and we were not notified of unfortunately, there have been plenty of times where we have needed support after business hours. Most of the time, we need tech support because we are processing payroll and the system errors out, eTIME and/or WFN freezes up or some other system issue. 24 hour tech support would be tremendous however just an extension of hours would be wonderful as well.

Smart Compliance: We have had several issues with ADP-Smart Compliance/Taxes, we have had cases pending since early and mid-2021 and every time we call we get a different answer. We have been told cases are being reviewed and tax forms filed only to find out on the next call that it is not true. We used to trust ADP tax department, at this point we are concerned with fees and penalties and ADP not doing what they say they are capable of doing. GL: It has taken 4 pay periods to get an error on the GL corrected, not one employee in ADP was able to solve the issue until finally Betty went line by line and solved.

I wanted to like ADP. We switched from QBs Payroll and I'm sorry we did. ADP is so very complicated and NOT user friendly. Finding basic reports like Payroll Tax Liability or taxes that were paid for a set period is like pulling teeth. More than once I've thrown up my hands in despair. Still considering leaving. This is NOT a review of our Account Manager. She is terrific.

Overall I like ADP over most other Payroll platforms I have worked with. Each time I call, the knowledge varies from one rep to the next. Sometimes I have to call back in order to get someone else that knows how to help. Just the other day, a rep either was not understanding my needs, or could not locate what was needed. My request needed prompt attention because I had to submit payroll that hour. Once I could tell the rep wasn't knowledgeable enough to help quickly, I asked him to forward my call to another rep. He placed me on hold and then hung up on me. I had to call back and wait on hold again. Thankfully the next person was able to help super quickly.

The employee experience is good however the practitioner experience is not. There is a lot of manual work to build everything. The system should be smarter and intuitive. An examples being that we are switching all benefit carriers over. When creating our OE profile we then have to remember the name of all our plans for the new OE profile because it shows all the plans we ended for 04/30/2022 when the OE profile is effective 05/01/2022 and the new plans are effective 05/01/2022. Another example is we changed our company name. Our payroll team changed the name however it doesn't just "work" in one place but there are all these hidden crevices we have to change it. Our reps try, but it is obvious when working with them they even can't remember everything to do.

Lack of communication and knowledge on how to set up new medical rate deductions by age and lowest cost for ACA purposes. At first communication was great and initial guidance on set up was helpful, but when the rates were not matching the rates calculated by the broker that's when there was a delay in resolving and communication ended. I was able to get most of the rates to work with the exception of a few that are entered manually on the employee pay module. I called and spoke with someone to escalate the request, but nothing really happened. I think the ACA is being calculated properly.

I have work with ADP softwares for many years, my experience has always been negative. The customer service is terrible, if there were a 0 star option I would have selected that. Every update to the system causes issues. Something always changes configuration or set up and we have to go through hoops and hurdles to try and fix it. For being such a leader in the industry ADP does the least to try and keep their clients happy. I honestly do not know how they have stayed at the top of the payroll industry. I can not wait to change to a provider that cares more about service and getting things right the first time around.

Creating a report from zero, even with the field grabber is not that simple. They can't make calls to out of US phone lines so call backs for me are not an option since my phone line is based in Mexico.

I have been a Run ADP user for many years and this is my first experience with ADP Workforce. It is very difficult to navigate and extremely difficult to get a call back from our Account Manager. Always goes to voicemail and support tickets went unanswered for two months. It took over a month to finally connect with her on a call. It seems there are not enough Account Managers and they are overworked or something is amiss.

I was told ADP has worked with people on Guam and we wouldn't have any issues. Aside from numerous time zone issues, not hearing back about time sensitive issues, delaying in payroll filings, and complications with getting paychecks delivered on time, I'm now battling the IRS and Government of Guam because my taxes were filed wrong. I don't file with the Federal Gov - I made that very clear during my onboarding process. I was told ADP has experience with Guam and they knew what to do. Yet my taxes were filed federally and not in Guam.

I have noticed ADP is unstable at times, buggy, and crashes frequently. It is very bland, boring, and lacks color in its UI design. I would love to schedule a meeting with your team as I have many ideas and solutions to these issues. Thank you.

Pretty simple to use. Would be nice to be able to make batch edits to time cards & we cannot. Makes it difficult when you have a layoff and have to manually change each and every time card individually.

ADP is a good product. However, I don't understand why the time out session is so short. Even when you are actively working in ADP, it will still time out. This is very frustrating when you are waiting for a batch to process.

Reporting is not given in an Excel user friendly manner (it goes down by column instead of rows). Additionally, creating custom reporting with timeframes, I can't do it? Or it is hard to do and your training videos seem a bit outdated or hard to extract information on. In general it is hard to complete tasks.

RUN AWAY! I can't imagine having to deal with this nightmare with more than 50 employees. We have less than 20. Good luck reaching support (after purchase). No one knows enough to help with anything. Payroll filed wrong, repeatedly had late filings and penalties that we then had to spend our own time (time=money) to sort out. We used 1 year and QUIT. It has been a year since quitting and now I can't get our timeclock app to integrate with anything else because it is still integrated with ADP.

This is just another gimmick if you ask me as a payroll service for companies to get out of have to give an actual paycheck or even use direct deposit as a first option. Instead making things harder for both the pay role employees to make a transaction and for the employee themselves to get their pay to their banks. Honesty thanks this the payroll system I'm already thinking of leaving my job and getting one that works with my bank.

Not sure what has happened with ADP but wow has it gone to the toilet. Just received word, again, that ADP is not paying the Workforce Commission quarterly! Must be stealing the tax money they take out of my check. First attempt was 3rd quarter last year to get this right, still nothing. Called in January this year, still nothing, called this week, still nothing. $1000's of dollars in penalty and nobody wants to fix this. Called everyone we can find with this Company, nothing! Well, now the tax man wants to freeze my accounts until the back tax, that has been removed from my check, is payed. We hired ADP to DO THIS WORK FOR US! Now all my Employees are left without any recourse. Monday we are meeting with an Attorney to get a lawsuit started, at least, to recoup our stolen tax money and to collect enough to pay the penalties

Please have Chrissy in Dept. call me. I'm still waiting for my Alimony from January and Feb you promised to deposit into my account this past Monday. I'm on hold now with your company. You're always on hold. I need my alimony.

I was aggressively pursued to purchase 401 k services. When I was given the product it was completely not what I purchased. It ended costing my small business over $7000 to fix and about 120 hours of my time. Wait times are over 90 minutes to speak to someone in retirement services and they don't take ownership for their errors. I have emails that say which product I thought I was purchasing. They want to sell without having the knowledge of what they are actually selling. I had to terminate my plan and every hour I spend trying to fix this, I am reminded how angry it makes me that they have done nothing to make this right.

ADP is a terrible company. I cancelled my payroll service but it didn't cancel and they continued to charge me. Finally it was cancelled. Meanwhile, an ex-employee of mine had opened a 401K and they charged me $250 a month for that. Tried to cancel that and it didn't cancel. I've spent hours and months on the phone with them trying to get this done. Their attitude is "go ** yourself we have bigger attorneys than you" which is true and the reason I'm venting on a review site. I hate ADP. They are a terrible company and what they have done is criminal.

My company thankfully left ADP this past June. They were notoriously terrible at taking out the correct amount for Federal Income Tax. It didn't matter whether I claimed dependents or not. Whoever they hired didn't know what they were doing and were poorly trained to do payroll accurately. Every year ADP continually took out less from my paycheck with the last year being only 1%. It's like they didn't even bother to read my W4. This made me have to owe a substantial tax burden by the end of the year. Talking to them about it didn't help, so I am glad my company left them.

In 2020, ADP failed to submit Unemployment filings and payments to the state. I have been attempting to get this resolved since March 2021. Our account managers Quinn ** and Hilary ** are nonresponsive to emails and phone calls to assist in this matter. To date, they have submitted the filings, however, as of this morning have not submitted any payments for 2020 and Q1 of 2021. Bear in mind, they debited our account for these payments.

Let just say I am a pissed-off MOM! My son is mentally challenged and works hard for his money. Last week Christmas EVE I went to remove his money off his card and only could take off 100$. When I tried to remove funds it kept saying not authorized. I called ADP and told them the issue. They said the card was okay and to use one of their ATMs. I did that and it said that the institute restricted the use of my son's card. When my son Willie and I called back the next agent told me that the card was locked because I would not provide them with my email and phone number. Then they said it was because my son didn't give me the authorization to speak on his behalf when in fact he did way before the card was locked.

Always easy to get a answer. Very friendly. Would definitely recommend to my friends. Never had a problem logging in and finding my check stubs that I need. Easy to print them off as well.... Thank you so much!!

We switched from an LLC to an S Corp 4/1/21. ADP had us fill out our paperwork with them over again, new customer contract, etc. They then proceeded to exempt us from UI for the next 6 months. We received a notice regarding the "underpayment" and BIN inactivation which we forwarded to ADP. IT is has been 10 weeks, we still have no resolution, only one qtr's payment has even been filed AND they do not return calls, answer service requests, etc. They told us they would be paying the P&I that will follow, however, they deleted our service ticket after closing it out, despite the issue not being resolved! They make rookie errors with people's taxes and then act like it is no big deal.

If I could give this company zero stars, I would. It has been my recent experience that their customer service for card users is skeletal and limited at best, and includes callousness and uselessness at its worst. Their customer service protocols seem to be bereft of homogeneity across departments or training because one representative will tell you one thing, while later, another will apologize for that rep getting it wrong when they gave you sureties about when an issue would be resolved.

ADP is user friendly and functional. Because you can add modules and apps that work for you it can be highly personalized as well. The Payroll, Time and Attendance, Comprehensive Benefits and Performance modules are a must have for an HR office of 1 in an organization with more than 100 persons!

I love ADP. The website is easy to navigate. I always receive stellar service from my dedicated rep. I also receive outstanding service each time I call ADP for help. The company knows its business and is great!

Please improve your tax services. ADP should have a dedicated tax specialist for each client. Our CSM does not know taxes. Also improve your response time on tax notices, we have many unpaid accounts.

It seems like every week, something isn't working right in ADP, as ADP is called on The Bridge, Another Daily Problem. And I have to go to the Bridge to find out why something isn't working. Customer service is gone at ADP other than my Account Manager, Elizabeth ** and she has the best customer service and is very responsive to all my needs.

ADP has lost its personalized customer service with its smaller accounts over the years. Every time I've been contacted by an ADP representative they want to charge me money. It's never a call to see how we are doing with the services we have now and if there is anything ADP can help us with for FREE!

2. If ADP would allow 2 instances to be open at the same time work can get done more efficiently.

Whenever I call in to ADP Client Services I always get prompt, courteous and professional service. The reps are very knowledgeable and always willing to help. I love the team spirit within the Unit, If they cannot help they always see to it that I am connected to someone who can. Keep up the good work!!

I gave you a 1 star rating which is 1 star higher than I would like to have chosen. I guess that is ADP's way to prevent looking like a total failure. Needs to be more user friendly.

Some ADP reps have mentioned we have a team that we specifically work with, but when I call, they say we are not assigned a team. There seems to be a lack of job knowledge when I call about issues I'm having. The majority of the time that I call with questions, either it's not resolved, or the rep does not understand what I'm asking and gives me other solutions that still don't meet my needs.

I have used ADP for at least 24 years in my career. What I most appreciate is that ADP is keeping us compliant with the ever changing labor laws, especially during covid. I also appreciate their product improvements.

Client service personnel knowledge and grasp of the English language leaves a lot to be desired. The constant contradictory, incomplete and incorrect information costs our company many, many work hours that could be spent more productively. Your "upgrades" are too frequent and cause many things to go haywire costing us yet more money in work hours getting you to fix what you did not bother to thoroughly test prior to rollout. It is constant chaos with no recourse...

The report dashboard is an improvement, but customizing reporting is still not great. What I really want is a page that always displays all employees at once, with a field chooser allowing you to select which data you want to display, such as employee number, Last name, first name, job title, salary, hourly rate, years of experience, location, etc. It should also have a filter capability, so you can view all employees, active employees, employees on leave of absence, benefit eligible employees, employees by location, etc. I'd also like to be able to order employees by pay rate, hire date, etc. This would make ADP workforce a much more useful HR tool. Thanks!

Good processes and structure. Updates are a pain when there are glitches and the updates haven't been tested. Improvements could be made, but overall a good payroll software. Supervisors are able to use it.

Customer service has improved a lot over the past couple of years. However, trying to make an appointment has not been very easy. Every time I try to use this feature I'm told there aren't any appointments available for at least the next 2 weeks.

I often have to follow up on issues multiple times before getting a response, or the appropriate answer. I called last week to solve a payroll issue. It turns out that it wasn't solved correctly, which meant I was on the phone for 90 minutes and three different representatives in the middle of payroll processing. I also submitted a year-end request in September, and was assured that my request could be completed in 2021. I responded to the service request multiple times looking for an update, and have not been satisfied with the response, and don't believe I'm being adequately helped. The individuals I speak to are kind and courteous, but it seems like there aren't enough representatives to provide satisfactory customer service to everyone who reaches out. I know there are labor shortages worldwide, so I am sympathetic, but I also have a job to do. Thank you for your time.

ADP is very complicated to use, even as someone with quite a bit of payroll experience. For ex. I ran payroll today and have no idea to tell if it will make it to my employee on time or not. Also, I just noticed something that says taxes that are my responsibility. Are you paying them as I was told?

The system is so great and so horrible at the same time. Random stuff works and doesn't work. Vacation accruals stop working for no reason. ADP representatives have no understanding of the other systems that tie into each other - payroll doesn't know what will affect timekeeping, that we have to call multiple times because a fix of one issue causes another issue. Our employees have to re-approve their time whenever we approve their vacation request. If they have approved it and we approve it, it shouldn't un-approve it. It should only un-approve it if we don't approve it.

My customer service exec, Robin ** is tremendously helpful in resolving any and all issues I come up against. She is willing to go above and beyond in whatever the issue is. She works with other teams to resolve issues which is at times challenging. I highly recommend her.

I have been on both sides of ADP, one as a user and one as a programmer/tech analyst for ADP. The software is great to use and easy to understand. Yes, lots of updates are happening as they are still trying to completely update all the different screens, and seeing and reading about what update took place over the weekend can be a bit much at times, but overall LOVE this product!

I'm a new master admin user for our company account and I have tried to get support from ADP but have been unable to connect with the right source. It's very frustrating to fumble through the software teaching myself by my mistakes. An ADP contact to help support me would be very appreciated!

I have been working with Grisel ** in revamping our Performance Review page and she is amazing, accommodating, knows the product well and best of all very responsive to the Company's needs. Her follow ups are regular and reminders much appreciated.

We've had 5 diff acct mgrs over past 12 mos making it very difficult to resolve open tickets. 1 ADP ticket error resulted in a $12K+ impound of improperly overpaid taxes, a promissory note and ticket still open.

ADP requests we go through Client Support, I never receive a phone call that issue has been resolved. Recently had a request deleted from the support system, and no one seems to know what happened? I really prefer to speak with someone versus entering a request. Poor system.

ADP is a powerful tool. It is very frustrating as a practitioner to have things change in ADP with no warning or notification. For example - the Performance Review template change this year at some point with no clear communication sent to practitioners. We were ready to launch our annual review process when we noticed the screens and process flow are different from the previous year. These are not bad changes, it is just difficult to effectively advise our management teams on processes when the details have changed.

Almost no personal training. ADP is one of the most complex systems on the market today and ADP expects people to watch videos on how to operate in the system. Why wouldn't ADP be willing to spend time and resources to make sure their clients are fully comfortable using the platform, instead of their "hurry up and implement so we can bill them" mentality?

I feel customer service within ADP is lacking. Our customer representative rarely responds to emails unless her manager is copied. I have to call several times and talk to others just to get an answer.

I would say my experience is between 3.5 and 4 stars. There are constant updates and changes that don't always make things easier or create less clicks. Once I have certain things figured out they get updated again and I need to refigure my process out. For example, time off page has changed. Instead of it being one page with one submit click it's know 2 pages and few more clicks. Explaining this to our employees is not the easiest either when we don't have an understanding on why it changed. Anytime there are updates there are bugs that need worked out and in that downtime the Admins are hammered with questions about why this part in ADP isn't working and so on. When I call to get help they are always very helpful and can generally answer my question fairly quickly. Overall the website is intuitive and it tracks information that I require well. I try not to call and figure the system out on my own, but I do wish there wouldn't be as many changes.

Informed, knowledgeable staff, intuitive problem solving tenacity. The best! Our Account Rep and her team are always willing to help solve my issues, and I appreciate that given the challenges of the times.

Love the ADP products, however, their overall customer service needs improvement. When we need assistance we want to talk to a product "expert." It's frustrating to work with an inexperienced expert when we are in a time constraint. Even more frustrating when the expert doesn't fully listen to the issue and "jumps to conclusion" sending us down the rabbit hole FOR HOURS!

A little bit of me dies inside when I find out an employer I am interviewing with uses ADP. After 10 years, I have a love hate relationship with this company. If you get an account manager, hopefully you get a good one that is responsive. The programmers like to make changes for the sake of change. Recently they made some changes that require more menu clicks for some reason. They don't consult actual admins to discuss making the system better. On Monday, you never know if the website is going to work. It is frequently down after weekend maintenance. This is very problematic since payroll is time sensitive.

Overall I am pleased with my experience with ADP. I do wish there was more management function with the mobile app. I am a practitioner. I sometimes find that there are many steps to get to certain things. Reporting is great. More ability on a mobile level would be great!

ADP has options for all of your business needs. When the system is all set up correctly and functioning, it's a powerful tool. Service is not always knowledgeable as various services are almost like stand alone products rather than fully integrated. They are also not available 24/7 which can leave you unmoored upon deadlines. They are also pricey, but it's worth it if all of your systems function properly.

I have worked with ADP for many years, and I can say that the ADP WorkForceNow product is one of their best. They are really making a lot of improvements to add self-service tools and customers can fix issues on their own. The payroll processing is very fast and reliable. The benefits is probably their best module. I appreciate the chat features to answer quick questions but I can also call in if needed. I have a great account manager who is always there to help me when I have a question or I'm stuck. As I do see a lot of improvement there is still room to grow. For example, internal communication still seems to be a mess when trying to talk to someone about adding a new feature or service. Overall I enjoy the tool and find it a powerful and useful tool to make my job easier. I look forward to new updates and built-in automation in the future.

ADP needs to look into McLeod software and take some helpful hints from them. I honestly believe that ADP is hard to manage, for instance, hired a new person with a future hire date. Why can't I just search for them like a normal employee? Instead I have to go around the moon it seems because I'm not used to having employees with future hire dates to locate. Never did find them.... I gave up and waited the couple of days so I could go in and update their tax information.

I have enjoyed working with ADP because we needed an organized way to keep track of people as well as run payroll more efficiently. As we grew, it helped us meet a need. Onboarding new employees has been a change for us and helped streamline the process for new people.

Our implementation manager was incompetent, and the team was not very good except for 2 people (each segment has a separate instructor). Our current account manager has horrible customer service: days later responses to an urgent question (even marked urgent), weeks later responses to non-urgent questions (though by that time they become urgent), closing requests before they are done/not waiting for any follow up questions. Plus, since our initiation was so bad, we have frequent glitches that need fixes. The software itself is not bad, but the service has been very poor to the point where we have been looking for a change for months.

It would be convenient and efficient if all the modules of ADP would integrate with each other. For example, the location field does not integrate with GeoLocation field in Time and Attendance. This is very inconvenient and inefficient. Additionally, your profile does not integrate with the talent module. When you went to single sign-on (even for practitioners), we are not able to apply for a job using our personal information. These asks for integration are not revolutionary, they are merely to enhance UI and UX. Not very difficult though. Other than lack of integration, it is a solid database system.

ADP has been a godsend to our agency in helping to implement, track and distribute Covid-19 benefits and information to our employees. We really appreciate their research, development and expertise in disseminating this information to our greatest asset, our employees!

At the moment a little frustrated with trying to get info to ADP and not hearing back on State Registrations. While I appreciate the efforts made on behalf of ADP and the fact that we are almost at the end of the year I can understand how everyone is stressed to close out the year. I am going to need assistance and probably will be on the phone here shortly. Thank you.

Sometimes you need to still keep the old way. Because some of us are just learning how to do things then you change and way we view things, and you miss a few things. I did a few feedbacks and I was wondering if you saw them.

I love using WFN and service reps I speak to are professional, friendly and knowledgeable. WFN isn't perfect, it still needs improvement (I've provided Product Feedback) but overall, it's good to use.

Other than my Payroll Rep the service I have received across the board in the past weeks is lacking. We are all understaffed, but SR's are being ignored. I have multiple requests for updates with no response, anything is better than radio silence.

Although we don't use ADP for all of our needs, we are able to successfully accomplish successful payroll processing on a biweekly basis. Easy integration for the importing of hours. Interface between benefits & payroll is good.

Only Firefox will upload all WFN screens. Chrome is no longer working properly. That is crazy. I was locked out of time & attendance interface for no apparent reason, 1 hour to fix by back-end team. No one ever answers the phone, always goes to voice mail.

As a long time System Admin of ADP, with my current company as well as 2 past employers, the customer service is outstanding! Our assigned Payroll Account Manager is responsive, knowledgeable, and very supportive while always using the proper level of communication depending on who she is working with. If the issue is not in her realm of expertise, she will quickly point you in the right direction and make sure you get the issue resolved. ADP can't do everything as all systems have limitations. But they are constantly working to upgrade and improve the software and various options to accommodate the ever changing world of technology. Thank you to my PAM and everyone at ADP! YOUR SERVICE SHINES BRIGHT!

While looking over my review for payroll I notice one of my employees didn't have a 401K deduction. I was on the phone for over an hour. This issue is still not resolved. I was told it has to be check on the back end.

We use ADP not only for payroll, but for benefit enrollment and hiring. Every aspect of the ADP Workforcenow software is excellent, well thought out and user friendly for the employee, supervisor and practitioner. I value ADP as a partner for our business.

Every little thing we have to call ADP to set up or do for us. We can't do it ourselves. Then when we call, the rep sets it up wrong or doesn't know what to do. It creates more headaches than needed. The site is not easy to navigate at all. It's not intuitive. Too many clicks. Not customizable.

System still moves slow when you are accessing certain sections within ADP. This usually occurs on Monday mornings and around lunch time. I am not sure if the system does an update on the back end, however this is when I experience the worst of it.

Excellent communication. Always there when you need them. Response back in timely manner. Solve all issue on a timely manner. Know what the problem is. They there to help. Would not change my anything about my service.

I have not received outstanding customer service support from ADP when in need. I do believe the representatives are knowledgeable, but the wait time, or having to call back several times to be waited on, are not satisfactory.

ADP is a good payroll system that's always updating. Sometimes the updates are changing so much we have to update some of our rules to some of our HR functions. I wish it would be user friendly where we don't have to reach out to a rep to set up some of the functions.

I like being able to see my employees and if their paperwork is completed. With the changes our company has made this is wonderful. I am able to see my information and print it off when needed. I do not have to keep track of paper checks.

Our account managers are wonderful when we are able to get ahold of them. But it is very difficult to get a response and when I call the helpline for immediate assistance, they tell me to contact our account manager. Which can be very frustrating.

My wish list: access to more than one page at a time, a quick link from a hire to their applicable application, option to remove the pay card advertisement on the homepage, and a more thorough LOA tracking option. (We use an entirely different program.) I really wish the updated home page would return that debuted a few updates ago and never returned. I love the changes to recruitment lately, especially the new dashboard, updated offer letters and requisition options. Ultimately, ADP has a lot to offer, but sometimes changes are too frequent and unnecessary. There is something to be said for improvement, but constant change can sometimes hinder efficiency. Thank you for all you do to better our experience.

My experience with ADP over the years has been mediocre. I have found that if I don't keep up on the issues that we have they float away in ADP land and are never taken care of. I give the customer service 3/5. I feel the same way about most of their updates. The updates always mess up other areas of the website and we have to fix it.

My biggest complaint with ADP is the lack of Customer Service that is typically provided whenever I have an issue. I think the product is comparable to what the competitors have out there...I've used Paychex and Paylocity in the past, but the issue is long wait times and issues not being resolved. I feel ADP keeps changing their product rather than focus on perfecting what they have and ensuring that the person on the other end of the call has the knowledge to help. This is my biggest frustration...I only call ADP if I absolutely have to, and luckily I use the Bridge (best support in ADP, sadly it's other clients that typically help me). There have been times when I've been given incorrect information and I've had to point that out. I think Customer Service is where ADP needs to focus their energy on at this point in time.

The onboarding process and the performance evaluation process is quite complicated and is not user friendly. If there were step-by-step instructions on the onboarding process, that would be great. I haven't seen that on the Bridge.

Over the years I have found getting help from ADP is getting worse and worse. I am either on hold for over an hour or I reach a human voice who does not speak very good english or who does not have knowledge of the ADP system. To get any assistance would require my company making an upgrade that is too costly at this time. All training on new systems that we purchase is completed too fast and without much follow up. Each year I become more frustrated with ADP customer service. I feel that my company size does not matter to ADP at all.

The new Time off entry system for Managers is not an improvement. Feels much more cumbersome than the old version. Will probably get used to it over time. It's the first upgrade that at the start I'm not happy using. Overall the current version is still an excellent tool. I am more than happy with the reporting features. Tracking employees is so much easier with ADP.

I was late getting the correct information to them regarding my wife getting benefits with her company...and now they say I have to pay for the rest of the month. If I quit I wouldn't..not sure how this thievery is legal.

I cashed in my company 401k they say they sent out the check. 20 days later nothing, when I look at the info they left out the apartment number partial address. Post office said it was returned back to ADP. I have emailed with no response and called many times to get a message, "Sorry we can't help you." WTF adp. Looks like I won't see. Complete **.

My complaint is regarding the myWisely pay card services. I have used their services for years and they never issued a permanent card for my account. I have until recently gotten a permanent card that finally showed my actual name only after I called them about it. I finally get the card and realize that my name still shows as my maiden name even though I’ve been married over 2 years. For whatever reason that stopped accepting my direct deposit out of nowhere and I didn’t notice until the day I did not get my direct deposit.

ADP has contacted me multiple times over the past few years to try to get my business. Finally after some frustrations with my previous payroll company I decided to make the switch. The implementation was a nightmare. Information was not mapped correctly and the "Implementation specialist" really does not know the system well. Every payroll we processed brought another issue. There is also information that they did not bring over properly from the previous payroll provider (out of pure 100% laziness) and now I am in a position where there is information that I need that I have no way of getting. Don't expect anything that the sales rep tells you to be true as far as ease and professionalism of the implementation process. It is worth less than nothing.

My company has been using ADP for some time now. I used to get paper checks but that is no longer available so I was sent a WISLEY card to get paid on. I had used and trusted this card for almost 2 years. A month ago my card was cloned and my money was drained from my account. I called the fraud number on the back of the card and filled out the paperwork they asked me for. They are denying my claim to receive my money back an'd wont even give me a reason why. ADP Wisely sent me a card for my paychecks that was not SECURE! Now I am left holding the empty bag. I'm ruined because of this company. Somebody help.

This is the worst payroll service on the face of the planet. Constantly messing up L&I rates. Don't trust the quarterly reports as they can't add. They can't even fill out the reports correctly. You need to constantly recheck their work, so I mean if getting audited is a favorite pass time, sign right up. Trying to talk to anyone about the issues is like talking to a piece of cheese. So in short, RUN...RUN FAST.

ADP purchased our previous payroll company in mid 2020. They did not carry over the records from the previous company. I'm at 4 weeks now and the issue is still not resolved, placing me in a non-compliance position for filling. I've done the online requests, chat requests, phone request, etc. I've spent hours waiting on hold online and on the phone. I literally sent them a ledger on how to correct their errors and their correction was wrong again. Worst performing company that I've dealt with in a long time. Ironically, we left ADP because of their poor performance and then they bought the company we used after leaving them. Which also ironically is the part that can't get right. Here's a thought, when you purchase another company maybe you figure out how to transfer the data correctly first. I would warn any company to stay far away from ADP. Unless you like endless hold times and negligent work product.

Updated on 03/12/2021: Last week 4 thousand dollars was stolen from my husband's account. We reported it right away and asked for the card to be turned off. We filled a police report and forwarded all information to detective. We did everything we could do on our end. ADP has shown no empathy or competency whatsoever. We are being treated like criminals when we are victims. The dispute was closed because ADP reasoned that they checked the ledger at the ATM and the balance was on point meaning that money had to be dispersed. Guess what!? They checked the wrong ATM. WRONG ATM. WRONG COUNTY. What a thorough investigation right? No wonder the balance was on point. You are investigating the wrong ATM. The paperwork sent to us regarding the next two claims in which 2 more thousand dollars was withdrawn was full of errors, top to bottom. Wrong dates wrong amounts etc. It is very clear no such investigation was conducted.

I need to get in touch with ADP because of a payroll error. I will have to wait 4 hours for a reply. How can this be customer service for something as critical as payroll? This is totally unacceptable. There are laws about making payroll errors. I think that by law there should be some responsibilities that a payroll company has to adhere to. This is a failing grade in my book.

Updated on 03/03/2021: After telling ADP my former employer no longer uses ADP and can't get me the info I need ADP tells me to contact that same employer that already said they can't help. It's ridiculous, frustrating, and so it goes on and on.

I have used ADP to process payroll for my medical practice since its inception in 2014. We were informed in December by the State of Pennsylvania that we have not paid Employee Payroll Taxes since that time. It is clear the taxes have been deducted from my payroll account. While I am a reasonable person and understand that mistakes occur, it has been an absolute nightmare getting ADP to correct the error. ADP's mistake has resulted in the State placing a lien on my practice, and I have spent countless hours attempting to contact someone at ADP who will take this seriously. I have been given misinformation, empty promises and it has been made abundantly clear that ADP does not value its small business customers. The lien is preventing a transaction that is vital to the financial health of my practice. As if being a medical practitioner during Covid isn't hard enough, I have to deal with this nonsense. Absolutely unconscionable.

We have had nothing but problems with ADP since they acquired the payroll service from Wells Fargo. This is a very long list of events and as of this date still has not been resolved. I would like to start out that I have been running businesses for over 20 years and not once ever had a problem with a payroll service including Wells Fargo since they started after the acquisition of Wachovia.

The Wisely card is awesome, but ADP overall makes a lot of mistakes and it is very hard to reach their customer service. I would recommend using the Wisely card if your company uses ADP, but if you are looking for a payroll company, I would not recommend ADP.

This company set up our payroll with an incorrect company name. They could not fill in the blanks for our employees correctly. Our employees never got paid. They have no customer service. Finally a man named Gus, in India was able to unwind us from their clutches. ADP kept our sign up fees and never paid our employees. You would be better off getting a payroll company in India. Watch it...There is no customer service.

They responded to my questions clear and to the point and very polite. The best service that I experienced in the customers services department. Keep it up. No questions were left out and she mention website.

I've had my Wisely Pay card since October of 2020 and the only good thing about it is that I get paid one day early. I can't even use my card for services like Hello Fresh and Afterpay and other services. You are better off getting a checking account at a regular bank.

I love the ADP app. It is easy to navigate and gives me immediate access to all my docs when I need them. I love that I will never lose a W-2 because I can always go on my ADP app and just download it again.

The experience was very educationally. The card name things easy when going to restaurants. I use my card pay bills online. I check balance on app. My card makes my life easier manage my money. I enjoy having my Wisely card.

Your payroll website is easy to navigate AND get the necessary documents, like tax info and pay stubs, when needed.. I mostly like that I can access and/or print records that are more than 1 year old.

I love ADP, especially the app and its ease of use. Very easy to find exactly what you're looking for whether it's statements or trying to update your information. Love that my workplace has chosen adp for its direct deposits!

Your system for notifications is superior. I appreciate the accuracy and promptness. It’s nice to have a company on top of my account and to give me up to date deposits and account balances so I know what’s available.

ADP is great! I’ve never had any problems with them. It is an easy way to get my pay check. My money is always available on pay day. I can always easily check my wisely balance with the app on my phone. Highly recommend!

Best decision I made, always on time no issues at all, got my pay 2 days before I got pay. Also customer services are always there to help. I remember I lost my card and I report it the same day then I receive it 2 days later. That was so fast.

No complaints, it does what’s it’s supposed to and I’ve had no frustrations, happy as can be! Great customer service and simple app to use. I would absolutely recommend. And very low frustration with it.

Having a wisely card has become very convenient. I’m able to get my pay a day ahead, so I’m able to pay bills in time or go grocery shopping early than rather than waiting till payday. Thank you. I love it!!

Easy to use and not too much junk mail. Have good customer service when calling in to the 1-800 telephone number on the back of my card. Always give me updated on the newest benefits of wisely pay card.

I have NO issues. There is nothing that should be changed. All is working out very well for all card holders, mainly me. I really like the future option. This option allows me to easily and quickly put money away for a rainy day.

I have had my account for several years through my employer and I have to say that It has been working out really well. I'm able to get my direct deposit up to two day earlier if needed but I have not used that feature. I do wish there were more ways to make deposits to the account maybe something through the app like other banks have. I like the option of the online statements to cut down on paper and customer services has ALWAYS been very helpful and pleasant on the phone. Overall I'm very happy with my account!

This is an excellent card to have. You have so many options such as saving money in a piggy bank, make transfers with other bank accounts, you can view your paystub in the app. Love this card and highly recommend it!!

I have been using ADP and then Wisely for more than 3 years and I love it. It just make lives more productive because you can use your card to pay bills or transferring money is very nice. Saves a lot time.

I like the interface. Very easy to use. I had no problems with product. Mobile app was also easy to use. I like ADP products and recommend them to friends and family to use. ADP is very good for what it does.

Very happy with card. Easy to load if I need to put loose money pay my bills and get my pay checks direct deposited. I like that I can view my balance and purchases. Get text alerts when something is purchased. All around I am really satisfied.

Since I have been using this card, I have not had any problems and being able to get paid early is really awesome. Only thing that should be improved is being able to use Apple Pay because it is quite difficult to use it and have it connected to my wallet on my phone.

The CSR was speaking clear, took me step by step process to get everything completed and did a wonderful job, everything was done in a fashionable time and was done correctly, thank you for your time????

Very helpful when my card was stolen and I reported, I still need to get a response from the email I sent... When I received the letter at home... hopefully I get my money back.. Worse time to experience stolen identity.

Especially like savings envelope. Also am pleased with ease of use for the app on mobile and online. I am very satisfied with the alert services that are offered especially through phone text part. Thank you.

I am satisfied with the card. It works every time I need it and with the online service it's fast and easy to check my current balance and to check my purchases. I would recommend this card and company.

Been using ADP for two years now and I have recently added a new card to my account and it’s been fantastic. I really never had a problem with it. If you thinking about getting one I would highly suggest it.

I love the card. It does exactly what I need. Provider a separate account for me to deposit money and keep separate. The app is simple and was easy to create. It was simple to get the account information to add as a deposit.

ADP notifications are really helpful and very swift. I’m always notified when my deposits are in my account and also a day before they deposit into my account. The app is also very helpful because I prefer to not have to call in.

I've had a great experience so far with ADP. I always get paid on time never have problems with my deposits and sometimes I even get them early. My only issue is the password expires and I have memory loss so it's hard to remember multiple passwords.

I love my experience with this business, I never had a problem, they strive for their customers in every way possible, I just call and they fix any problem you have in one phone call. Great experience.

ADP has been extremely useful for me personally, not having to open a bank account until well after I received my card. The functions provided such as transfers and 2 day early deposit work every paycheck, and are often times faster than expected. I will continue using my card until I no longer work at my current location.

Wisely pay card has worked very well for me. No delay in pay instead you get your pay a day in advance. Never had any issues with my deposits. First time using this card when I started my nursing job in 2019.

I’ve never had any issues with Wisely. The app is super easy to use and navigate. I did call about my stimulus payment last week and I was told I wasn’t getting it on my wisely card but ended up getting it yesterday.

I love how easy this card and app are to use. I take a small portion of each one of my checks and have it automatically deducted to save for Christmas each year. Definitely love it and appreciate the flexibility that it offers me. Adjustments from deductions are easily changed pay check to pay check if needed! Thanks Wisely!!!!

Have never had any issues. The app is great. The response team is quick and helpful. My account got locked. I got in touch with the company. They had my account fixed within 10 minutes. Great app. Very organized.

Due to covid I decided to become paperless. ADP and Wisely lets me see my paystubs and my W9 whenever, the best part is that it's all in one. I just click to one site and both information is there. It's convenient.

I’ve been using this website for years and love it! I’ve never had any issues and customer support is always so kind. My Wisely card has been great too, I can use it anywhere and never have had any issues.

All of my experiences have been great. There’s never a trouble with logging in or being able to contact someone within customer service. I would honestly give it a 10/5 star rating because of how great this company is.

ADP is great to have. The mobile app is super easy to navigate through. It clearly shows and explains every item listed. Customer service is fast and friendly and I’ve never had any security issues. My paydays come faster and I love the way it pie charts my monthly spending.

This is a great card! My school sends me money every 2 weeks through the card and I've never had any issues or problems. I will continue to use this card after I leave my school because of how great this card is!

Great, easy to to manage. I would recommend to my friends and family. It is easy to install. Helps save time. Always there when I need answers, I just ask and the app helps me. So glad I use ADP. I would rate 5 stars.

This app is very easy to use and incredibly easy to understand. Everything is laid out for you very conveniently. I've never had a single issue with it. It works perfectly as described. Thank you so much for the great app!

I like using the app to do my banking online. I sometimes get my paycheck early from having direct deposit on my account. But it could be better if we could change the employer on the card and on the account.

I think I've had ADP for 5-6 years. Best banking option I've ever had. It doesn't connect with all services as the card is recognized as prepaid but I've never had a bad experience. Everyone is always helpful and the application is very innovative and I love it. Very positive experience. Even as my income grows I will continue to bank with adp. Keep up the great work.

Easy to use. Simple. Better than any other bank I've used. The sms messages is a good tool. Also the early direct deposit is amazing! The app is easy and simple enough to quickly change anything on it.

I've never experienced this with any cardholder but Wisely. My card was hacked and all the money on my card was taken. I filed a dispute on Oct. 10. They told me 45-90 days.. Most places only make you wait 10 days. I don't feel like I should have to wait that long. When it wasn't my fault I just used the card at an atm then bam, hacked. I have a life to maintain. I'm not rich. I have kids and Bills that I'm way behind on now and was recently involved in a car accident so I haven't been able to work for a while.. Honestly I just want my refund so I can cancel that card. I'll NEVER use or recommend this card service to anyone.

We have used ADP for 4 years now, and they are not helpful in dealing with special tax circumstances or credits. We are a small business and felt all they wanted was to make money, without concern for helping the us when we needed it. They would pass the buck to someone else in the company, and let any concerns or problems fall through the cracks. We never really had an advocate in the company.

Been a member through my employer over 2 years. Today been on hold over 20 min. Keep getting automated return calls that hang up on me. Disputing a transaction- canceled a card and destroyed card that was misused on 11/9/11. Called back 11/14 only to have them ask for the card number that I was told to destroy upon explaining to agent I was told to destroy. Agent hung up in my ear after being on hold for 45 mins. Now I have to wait another 30 for a return call. Employers if you value YOUR employee DON'T CHOSE THIS COMPANY. Will be getting my job to change deposit to my WELL KNOWN WELLS FARGO CARD. THIS CARD WAS CONVENIENCE. NOW IT'S A PAIN.

If you want a payroll service that puts volume and the convenience of the corporation first and the customer last, this is the place for you. Your representative - get this - isn't allowed to email you. If you want to contact them YOU have to call THEM, for even the simplest question. I sat waiting on hold for my mine for 9 and a half minutes, the extension was answered by someone who wasn't the person I was calling, and they put me on hold again. Then she came back on the line to tell me she didn't have the correct extension number for my rep, had no access to it, and couldn't help me at all. And that was it. Sorry sucker. That's just one example of many. There is a 'service request' feature on my profile, which is supposed to allow me to contact my rep in writing. Except it doesn't work. Very helpful.

They locked my card for no reason. I waited on the phone for over an hour to find out the dept. I needed to speak with was closed. I'm very sick and needed to be at a doctors appt. 2 hours away from where I live and was unable due to my account being locked for no reason. This isn't an isolated incident. It's been happening more and more. Be safe, take your money elsewhere.

I was asked to give a review and I would receive a $25 Amazon gift card. Over 30 days ago. A lie. If I didn’t receive it within 30 days to email them. Again a lie. It’s a scam. Don’t do a review, let alone a good one. The actual ADP card is good but the email survey is a scam.

Absolutely Love ADP, Everything about it is so easy to use! And with updates to suit my everyday needs the constantly ever so adapting. ADP is excellent for my daily living! Thank you ADP for everything you do!

My money was always on time, No, Actually a few hours earlier than I was expecting to get my money. The customer service support team are Phenomenal and quickly help you with any needs that I have. And not to mention their mobile app is easy to use and quick. I definitely recommend ADP.

I love this card. Has had it for more than 7 years. Lets you take to any job and I also now get paid early. Takes a lil longer than usual but it’s always the day before. Wish I got paid on Wednesday instead of Thursday but I love the card.

I like that I can use it for different jobs and income. My check is usually there pretty fast and before others. I like how there is also no hidden fees for just using the card. Ten out of ten would recommend.

Great app! Easy to use, great features. Easy to manage money. I downloaded the app because I love being able to access my funds, balance and transaction history almost instantly. Download this app. You will not regret it!

Wisely provides a simple enough and decent pay card service. I am pleased with Simplicity of use and the fact that it is accepted by anyone who accepts Visa. The only thing I would change is some of the fees seem a tad exorbitant. It would also be nice to have an ATM locator where I could find ATMs without fees.

I love using the Wisely app to check my balance, do transactions & look at previous purchases. It is very easy to use & I continue to be impressed. The customer service is also very helpful unlike other prepaid card CS. I am also very pleased with the early direct deposit! It’s incredibly helpful, I am very satisfied with wisely!

Reliable friendly service. Mobile card service and my direct deposit is available 2 days early. I'm able to manage multiple cards under my single account which comes in clutch for saving and managing..

Adp has been an excellent experience for me. I'll continue to use them and know it will continue to be a solid and dependable performer. In my experience, all of my questions and concerns were handled in a timely manner and with kindness.

Real time transactions so I know my balance at all times unlike banks where transactions only get updated once a day... Also great customer service. If you ever have a problem they assist you quickly and get the problems resolved.

I've had good experience with my ADP card and Wisely. My funds always show up in a timely manner and I like feature of text alerts every time that you spend money with your card. I also like that you can view your tax information, W-2, and gross income on the app easily.

I love all the quick link. Helps to find exactly what I'm looking for. With constant updates and easy access to whatever help I need, the ADP app is wonderful! I really enjoy using it for all my ADP needs.

Works as intended and I am satisfied with it. My experience with ADP was good because I could check the app and find out how much I was paid with little to no trouble. The app would also give me monthly reports on how much I was paid and how much I spent.

I received a collection notice stating that VA state tax returns were not filed. I called the state tax agency they said the reports weren't filed. Upon contacting ADP they gave a bizarre answer telling me to pay an amount more than what was shown on the collection form to the Federal government, claiming there were insufficient funds. The money was taken out by ADP, it cleared the bank with no charge back - that was in April 2019. I have ample proof. I've asked to have this elevated because I think the person emailing me from ADP is totally clueless. State withholding is sent to the state, not the Federal government. ADP should pay the no filing fees since they were responsible for filing. I'm still waiting to hear back on who at ADP can help get this nonsense resolved. I do not recommend small businesses use ADP, there has to be a better payroll system out there.