ADP Payroll Services Reviews

I am very disappointed that this was not corrected, with the only suggestion being that of our company having to change our whole system to accommodate a correction. It seems to me that a programmer would be able to take regular hours and transfer it to the paystub, without adding an OT number to it.

Our company switched over to ADP a few years ago after using other payroll processing companies. ADP's workforce now is simple to use and the team that set up the system was very helpful teaching our company the benefits of their software. Our first payroll ran without a hitch and for the past 2 years we have had no issues that customer support could not resolve. I look forward to continued service with ADP

I have had many tickets that were just left for me to continue calling in order to get help. After implementation you get lost in the shuffle and no one appears to care. Elizabeth ** is the only helpful person I have worked with thus far. The performance system is a bit old and needs a refresh in how reports print or download. The permissions section is super clunky and can't be figured out by a laymen using the system. I wouldn't recommend this to anyone!

I dedicated a lot of time and energy to implementing the ADP payroll and time and attendance. It was extremely frustrating, hard to follow, and at times, I was working with people that were not properly trained or educated on the system. It was horrible.

Horrible customer service and response time and would like to give "0" star. When a call is placed to Tax Department, they tell you to upload notice in SmartCompliance. Have a notice been in review since 12/07/21. When a ticket is created in Service Connect, no one responds, have to call back every 2 days and keep escalating the ticket.

From an implementation team who couldn't manage to communicate effectively to service tickets that can take 6+ weeks to get an initial response to staff who say they will do something and don't follow through ADP has been an extremely challenging company to work with. If you are a self starter and problem solver who can manage things independently, there is value the system can add to your business and/or department but don't expect ADP to respond to your emails or return your phone calls in the event you are looking for support, guidance, or help along the way.

My experience with ADP overall has been good. My biggest complaint is the fact that we do not have a dedicated account rep for assistance. We process 6 companies and that would help greatly to not need to explain our situation over and over and over again. I've tried to get one but apparently we do not qualify to have one yet other companies that process a single company have dedicated customer support rep.

What I was sold and I what I has been my experience with ADP are two different things. The amount of workarounds and glitches and time spent on the line with the helpdesk or waiting for the helpdesk to call back is atrocious. And now that we have made some big changes on our side and I am looking to have support for those changes, I am finding that tickets are closed without my knowledge and I'm left to fend for myself. Very disappointed in my experience here.

We recently implemented your Essential Learning LMS module. The implementation was fairly smooth, although I would have liked some documentation to accompany the "training" I received on how to administer the system. I understand the LMS module is still very new to ADP, and I'm hopeful that more functionality will be added in upcoming releases. Things like the ability to customize and suppress emails on ILTs, to have assigned courses appear in the "Things to Do" tile on the home page, and the ability to proxy as a user to see what they are experiencing are all standard LMS functions that will need to be incorporated to successfully complete with other systems. Also, there are certain reports that LMS admins need to run, so rather than make me have to create custom reports, they should be available as standard reports.

Very Black and White. I cannot view a full team page for employee profiles. Hard to get Data: Request Time Off, Sick Time Off. Not easy to Navigate and get basic employee information. Pros, the phone application

On-line support is terrible. Cases take forever to respond to and even harder to get resolution. Without even reaching out or getting all the facts they close cases and you are unable to re-open or contact that person.

Doing anything in ADP takes way too many steps, building a report is overly complicated, it just seems like there are so many layers and layers that everything is just so time consuming to use. As well as I spend way too much time calling ADP and asking how to do things and it consistently gets pushed to me using the learning platform which user friendly either.

Overall I've been pretty happy with ADP WFN but, there are still a few issues that need to be worked out. For example, the talent goals text that is entered in for an employee should automatically port over to the employee review, so it makes writing a review easier for the manager. Also when a leader puts in a goal, they should be able to weigh the employee's goal at that time instead of having to wait for the employee's annual review.

Lack of a timely response when I put in a Service Request has become a issue for me. It has been taking several days and sometimes weeks to get issues resolved. - Also I think that in the ADP registration instructions it should have a warning not to use an email address. I have had several employees that have used their email address for their user ID and then when they try to login later they get an error message. At this point I have to contact ADP via Service Request to have their user ID deleted and then they have to re-register. This typically takes a few days and in the meantime they are unable to anything in ADP. This is a real problem for hourly employees who need to be clocking in/out on a daily basis and for new employees to get their taxes and direct deposit set up. It seems that this should be included in the instructions or a warning would pop up when they are setting up their user ID

As a new payroll and benefits admin, I find ADP's customer service to be very helpful in walking me through and teaching me the system for my own benefit. The service center is top notch most days, and I've not had a problem they haven't been able to help with.

We have had a wonderful experience onboarding thus far. We are a very unique company and our team of specialists helping us through each and every step have been miracle workers! We just did our first payroll today and although there were some changes it was smooth and seamless! Can't wait to be completely onboard.

The team that gets you started is great!! Kim ** is great!!! No one else answers. Not service connect, not emails, not phone calls. Once you are started with ADP you are on your own. We have 16 companies with ADP.

I called to get helped with a termed employee, and the representative spent an hour walking me through it. So helpful, so patient. Thank you. My other job uses Paychex, and it's painful, if I can even get someone.

Lack of response from a customer representative. At first this person communicated with us constantly and even did meetings with our team to try to help us to use Recruiting more efficiently. But each meeting only seemed like a sales call. Trying to convince us to buy up or to buy another module. It so happened that we needed Onboarding, but as soon as we signed the contract for Onboarding, the representative went silent. I understand that she was sick for about 2 weeks but now it's been over two months & I finally have an answer. There are other reps copied on the email and it was silent for a few weeks. In regards to our recruiting, it was easier to call someone on the ADP line to help us with our recruiting needs and they were able to walk us through each step and meet with us and answer our questions. So to that person, he has been great!

I cannot possibly remember all the names of the ADP Representatives who helped me in the past but every time I need assistance or have some questions, they are always available to lend a hand. All of them courteous, and knowledgeable in their field. We are happy that we have ADP's support. Thank you very much.

ADP only allows for one Time & Attendance Manager however you can have multiple timecard Managers. This is not user friendly when we have multiple managers that have access to the same employees. Example: Managers and Assistant Branch Managers. ADP should allow for At least two managers whom can access also access time off requests as well as timecards. In addition, employees should be able to access their entire profile without any trouble by just using the website address since this is supposed to be a web based product.

The system will act like it is still working and seem to process items but when I log back in sometimes it acts as if nothing was entered. It makes me feel like a crazy person. I wish it would just say that you have been timed out.

Great experience with ADP and would recommend to anyone using and outside payroll service. The support and help desk is amazing and our account contact was always helpful and went above and beyond to get answers for any of my questions.

ADP services are top notch however, I feel that their implementation process needs much work! It has been over a year since we onboarded and the team still cannot fix issues from the beginning. Also, they do not listen when your company tells them to hold on submitting tax documents due to their mistakes.

My experience as a new customer, but not the main contact, has been lukewarm. Difficult getting answers to my questions or feeling like I was understood. Have not seen much in regards to training me to use the system.

I find it extremely easy to work with our Account Manager, he is very knowledgeable of Work Force Now. My experience with the Tax Department brought the rate down from 5 stars to 4 stars. I find it extremely hard to get a hold of Tax and getting their help. An example is the Minnesota SUI, tax kept changing our rate even after the rate notification was presented multiple times.

We have been with ADP since the early 90s and after a merger, had to move to a new CO Code. It hasn't been a good experience. Open enrollment was another experience I think could have been better. There were too many things that were not covered during the set up and a lot of hours spent trying to fix payroll errors or benefit errors.

So far ADP has been one of the best systems I have ever used. Everything about it is user-friendly except for the report writing. Quite often I find that I have a very hard time getting the info I need.

The products ADP offers have made my job a lot easier this past year or two during the pandemic. With the enhanced reporting features and including the Return to Work feature. The products have saved me a lot of time.

How about you stop changing stuff. You have made your program un-usable because your IT department wants to justify its budget. Your reporting dashboard is terrible to the point I can't find my master control reports. The second I can manage it you are going to be replaced.

We have a great account manager. Thank goodness. She gives us attention and is helpful- and knows the product, without her and having to use a service team, it would be another story. Been there, it was horrible.

Great experience and will gladly recommend ADP to anyone running payroll. Our service contact Melinda ** was/is exceptional and will always work through a problem or get an answer from others if she doesn't know the answer.

Our account manager Kayla ** is the best and most awesome person. She is quick to respond and she is always there to help us and to answer any questions we may have. I feel very lucky to have her as our account manager.

ADP is very accessible and easy to use. However, I have one slight pet peeve...When you have the calendar open for scheduling it doesn't let you view the whole calendar when entering information. You have to keep scrolling up and down. It's hard to explain but if you have more than 10 people you can't see the full screen. Can this be changed?? Thank you.

Our account manager is not responsive. If support tries to get Andrew **, he is not available. His responses to support tickets are lackluster and do not address the urgency of payroll needs. This seems to be an ongoing issue with this particular individual. I have two tickets currently in with him. The first one is asking him to review a new deduction to ensure it matches the code it is replacing but with a new frequency... that has sat and now payroll has run and this is still not verified. The second is in regards to setting up a new pay structure and wanting clarification of the order of steps and the impact to existing and historical records.

My experience has been great so far but lately when I am doing new hires and onboarding it gets stuck on loading the information. I will get the confirmation emails and everything but ADP will be stuck on refreshing the page until you hit the refresh button.

The system does not allow for many basic functions that is needing for HR related items such as not allowing negative time off balances. System has horrible connection issues and the fix is always to check browser and clear cache and cookies. This is not a fix to the system issue that is happening. New products are pushed out without fully functioning. Team Dashboard as an example.

I always have a good experience when I call in. I love when they will take the time to walk you through step by step and offer the co browse session. I especially love the ones who provide a follow-up email to make sure that the issue was resolved and everything is going good. I hope they continue to keep up the excellence customer service.

We received invoices billed to another company. This company was added to our billing profile in error. It's been weeks trying to get this resolved so we can pay our invoices. Still need invoices in our correct company name. Would like an explanation as to how another company could be added to our profile!

We use Workforce now and we love it! ADP is our one stop shop for our employees! All of our benefits are directly connected with our carriers, we do open enrollments only through the ADP system. We also use the recruitment platform through ADP and we love that as well. We have said over and over again how easy and efficient ADP's systems are! Thank you!

The implementation process has been long and frustrating with no estimated end in sight. Customer service is not accessible, and the communication overall from ADP has been inconsistent. Again, our biggest frustration is the customer service we have received.

Easy to navigate, quick links is a great tool, simple timesheet enter, adjust and approval process - ADP should be what everyone uses! I like that it can limit certain employees to having access to sensitive information, while giving them full access to their own documents.

I am new to ADP and am having a ton of trouble with reporting and trying to figure out what all the different options mean and what everything means...specifically when it comes to custom reporting. I think you need a Reporting 101 course.

ADP service connect is HORRIBLE. It takes less time for me to make a call and get the answers. Typically by the time I have waited I have figured out the issue myself. It would be nice to have a personal case manager and many times I have to go over the same service request issue multiple times because no one reviews the notes. However, every now and again, I get a really good rep on the line that makes my job easier and for that I am giving you a 3. I would give a little bit higher but I didn't have 3.5 as an option. ADP also changed their IP approvals, which doesn't approve until 3am, which means I have to manually enter employees' clockings, whenever we have a new hire with a new IP address.

Switched to ADP 10/2020. Setup isn't quite right, so it causes us to have to do extra work. The training wasn't the best as trainers do not have teaching ability. Unable to fix issues some issues and was told that it can't do everything, but calculating someone's overtime correctly is something it should do. The positive is that it is a very comprehensive program and can integrate many HR duties (at a cost, of course). Many problems in the beginning with tax issues and they will not help with what taxes are required in multiple states.

Not yet complete w/ implementation, response time to emails/calls is extremely poor or none. We've continued to express and document our concern but no change. Additionally, when during the sales pitch, we were told we would have more control over our processes. Instead, we often hear from the PMs, "we hear that a lot from other clients" when we express disappointment over a system issue. Would love to love your product but struggling.

Whenever I have a question, or problem or a new custom report to create, someone from ADP is always able to help - in a timely and efficient manner. I really appreciate having a dedicated customer service manager who understands our company.

Extended support hours are needed. While our company has experienced great support from our now former account manager, whom was replaced and we were not notified of unfortunately, there have been plenty of times where we have needed support after business hours. Most of the time, we need tech support because we are processing payroll and the system errors out, eTIME and/or WFN freezes up or some other system issue. 24 hour tech support would be tremendous however just an extension of hours would be wonderful as well.

I wanted to like ADP. We switched from QBs Payroll and I'm sorry we did. ADP is so very complicated and NOT user friendly. Finding basic reports like Payroll Tax Liability or taxes that were paid for a set period is like pulling teeth. More than once I've thrown up my hands in despair. Still considering leaving. This is NOT a review of our Account Manager. She is terrific.

The employee experience is good however the practitioner experience is not. There is a lot of manual work to build everything. The system should be smarter and intuitive. An examples being that we are switching all benefit carriers over. When creating our OE profile we then have to remember the name of all our plans for the new OE profile because it shows all the plans we ended for 04/30/2022 when the OE profile is effective 05/01/2022 and the new plans are effective 05/01/2022. Another example is we changed our company name. Our payroll team changed the name however it doesn't just "work" in one place but there are all these hidden crevices we have to change it. Our reps try, but it is obvious when working with them they even can't remember everything to do.

Overall I like ADP over most other Payroll platforms I have worked with. Each time I call, the knowledge varies from one rep to the next. Sometimes I have to call back in order to get someone else that knows how to help. Just the other day, a rep either was not understanding my needs, or could not locate what was needed. My request needed prompt attention because I had to submit payroll that hour. Once I could tell the rep wasn't knowledgeable enough to help quickly, I asked him to forward my call to another rep. He placed me on hold and then hung up on me. I had to call back and wait on hold again. Thankfully the next person was able to help super quickly.

Smart Compliance: We have had several issues with ADP-Smart Compliance/Taxes, we have had cases pending since early and mid-2021 and every time we call we get a different answer. We have been told cases are being reviewed and tax forms filed only to find out on the next call that it is not true. We used to trust ADP tax department, at this point we are concerned with fees and penalties and ADP not doing what they say they are capable of doing. GL: It has taken 4 pay periods to get an error on the GL corrected, not one employee in ADP was able to solve the issue until finally Betty went line by line and solved.

I have work with ADP softwares for many years, my experience has always been negative. The customer service is terrible, if there were a 0 star option I would have selected that. Every update to the system causes issues. Something always changes configuration or set up and we have to go through hoops and hurdles to try and fix it. For being such a leader in the industry ADP does the least to try and keep their clients happy. I honestly do not know how they have stayed at the top of the payroll industry. I can not wait to change to a provider that cares more about service and getting things right the first time around.

Lack of communication and knowledge on how to set up new medical rate deductions by age and lowest cost for ACA purposes. At first communication was great and initial guidance on set up was helpful, but when the rates were not matching the rates calculated by the broker that's when there was a delay in resolving and communication ended. I was able to get most of the rates to work with the exception of a few that are entered manually on the employee pay module. I called and spoke with someone to escalate the request, but nothing really happened. I think the ACA is being calculated properly.

Creating a report from zero, even with the field grabber is not that simple. They can't make calls to out of US phone lines so call backs for me are not an option since my phone line is based in Mexico.

I have been a Run ADP user for many years and this is my first experience with ADP Workforce. It is very difficult to navigate and extremely difficult to get a call back from our Account Manager. Always goes to voicemail and support tickets went unanswered for two months. It took over a month to finally connect with her on a call. It seems there are not enough Account Managers and they are overworked or something is amiss.

I was told ADP has worked with people on Guam and we wouldn't have any issues. Aside from numerous time zone issues, not hearing back about time sensitive issues, delaying in payroll filings, and complications with getting paychecks delivered on time, I'm now battling the IRS and Government of Guam because my taxes were filed wrong. I don't file with the Federal Gov - I made that very clear during my onboarding process. I was told ADP has experience with Guam and they knew what to do. Yet my taxes were filed federally and not in Guam.

I have noticed ADP is unstable at times, buggy, and crashes frequently. It is very bland, boring, and lacks color in its UI design. I would love to schedule a meeting with your team as I have many ideas and solutions to these issues. Thank you.

Pretty simple to use. Would be nice to be able to make batch edits to time cards & we cannot. Makes it difficult when you have a layoff and have to manually change each and every time card individually.

ADP is a good product. However, I don't understand why the time out session is so short. Even when you are actively working in ADP, it will still time out. This is very frustrating when you are waiting for a batch to process.

Reporting is not given in an Excel user friendly manner (it goes down by column instead of rows). Additionally, creating custom reporting with timeframes, I can't do it? Or it is hard to do and your training videos seem a bit outdated or hard to extract information on. In general it is hard to complete tasks.

RUN AWAY! I can't imagine having to deal with this nightmare with more than 50 employees. We have less than 20. Good luck reaching support (after purchase). No one knows enough to help with anything. Payroll filed wrong, repeatedly had late filings and penalties that we then had to spend our own time (time=money) to sort out. We used 1 year and QUIT. It has been a year since quitting and now I can't get our timeclock app to integrate with anything else because it is still integrated with ADP.

This is just another gimmick if you ask me as a payroll service for companies to get out of have to give an actual paycheck or even use direct deposit as a first option. Instead making things harder for both the pay role employees to make a transaction and for the employee themselves to get their pay to their banks. Honesty thanks this the payroll system I'm already thinking of leaving my job and getting one that works with my bank.

Not sure what has happened with ADP but wow has it gone to the toilet. Just received word, again, that ADP is not paying the Workforce Commission quarterly! Must be stealing the tax money they take out of my check. First attempt was 3rd quarter last year to get this right, still nothing. Called in January this year, still nothing, called this week, still nothing. $1000's of dollars in penalty and nobody wants to fix this. Called everyone we can find with this Company, nothing! Well, now the tax man wants to freeze my accounts until the back tax, that has been removed from my check, is payed. We hired ADP to DO THIS WORK FOR US! Now all my Employees are left without any recourse. Monday we are meeting with an Attorney to get a lawsuit started, at least, to recoup our stolen tax money and to collect enough to pay the penalties

Please have Chrissy in Dept. call me. I'm still waiting for my Alimony from January and Feb you promised to deposit into my account this past Monday. I'm on hold now with your company. You're always on hold. I need my alimony.

I was aggressively pursued to purchase 401 k services. When I was given the product it was completely not what I purchased. It ended costing my small business over $7000 to fix and about 120 hours of my time. Wait times are over 90 minutes to speak to someone in retirement services and they don't take ownership for their errors. I have emails that say which product I thought I was purchasing. They want to sell without having the knowledge of what they are actually selling. I had to terminate my plan and every hour I spend trying to fix this, I am reminded how angry it makes me that they have done nothing to make this right.

ADP is a terrible company. I cancelled my payroll service but it didn't cancel and they continued to charge me. Finally it was cancelled. Meanwhile, an ex-employee of mine had opened a 401K and they charged me $250 a month for that. Tried to cancel that and it didn't cancel. I've spent hours and months on the phone with them trying to get this done. Their attitude is "go ** yourself we have bigger attorneys than you" which is true and the reason I'm venting on a review site. I hate ADP. They are a terrible company and what they have done is criminal.

My company thankfully left ADP this past June. They were notoriously terrible at taking out the correct amount for Federal Income Tax. It didn't matter whether I claimed dependents or not. Whoever they hired didn't know what they were doing and were poorly trained to do payroll accurately. Every year ADP continually took out less from my paycheck with the last year being only 1%. It's like they didn't even bother to read my W4. This made me have to owe a substantial tax burden by the end of the year. Talking to them about it didn't help, so I am glad my company left them.

In 2020, ADP failed to submit Unemployment filings and payments to the state. I have been attempting to get this resolved since March 2021. Our account managers Quinn ** and Hilary ** are nonresponsive to emails and phone calls to assist in this matter. To date, they have submitted the filings, however, as of this morning have not submitted any payments for 2020 and Q1 of 2021. Bear in mind, they debited our account for these payments.

Let just say I am a pissed-off MOM! My son is mentally challenged and works hard for his money. Last week Christmas EVE I went to remove his money off his card and only could take off 100$. When I tried to remove funds it kept saying not authorized. I called ADP and told them the issue. They said the card was okay and to use one of their ATMs. I did that and it said that the institute restricted the use of my son's card. When my son Willie and I called back the next agent told me that the card was locked because I would not provide them with my email and phone number. Then they said it was because my son didn't give me the authorization to speak on his behalf when in fact he did way before the card was locked.

Always easy to get a answer. Very friendly. Would definitely recommend to my friends. Never had a problem logging in and finding my check stubs that I need. Easy to print them off as well.... Thank you so much!!

We switched from an LLC to an S Corp 4/1/21. ADP had us fill out our paperwork with them over again, new customer contract, etc. They then proceeded to exempt us from UI for the next 6 months. We received a notice regarding the "underpayment" and BIN inactivation which we forwarded to ADP. IT is has been 10 weeks, we still have no resolution, only one qtr's payment has even been filed AND they do not return calls, answer service requests, etc. They told us they would be paying the P&I that will follow, however, they deleted our service ticket after closing it out, despite the issue not being resolved! They make rookie errors with people's taxes and then act like it is no big deal.

If I could give this company zero stars, I would. It has been my recent experience that their customer service for card users is skeletal and limited at best, and includes callousness and uselessness at its worst. Their customer service protocols seem to be bereft of homogeneity across departments or training because one representative will tell you one thing, while later, another will apologize for that rep getting it wrong when they gave you sureties about when an issue would be resolved.

2. If ADP would allow 2 instances to be open at the same time work can get done more efficiently.

I love ADP. The website is easy to navigate. I always receive stellar service from my dedicated rep. I also receive outstanding service each time I call ADP for help. The company knows its business and is great!

It seems like every week, something isn't working right in ADP, as ADP is called on The Bridge, Another Daily Problem. And I have to go to the Bridge to find out why something isn't working. Customer service is gone at ADP other than my Account Manager, Elizabeth ** and she has the best customer service and is very responsive to all my needs.

Please improve your tax services. ADP should have a dedicated tax specialist for each client. Our CSM does not know taxes. Also improve your response time on tax notices, we have many unpaid accounts.

ADP is user friendly and functional. Because you can add modules and apps that work for you it can be highly personalized as well. The Payroll, Time and Attendance, Comprehensive Benefits and Performance modules are a must have for an HR office of 1 in an organization with more than 100 persons!

ADP has lost its personalized customer service with its smaller accounts over the years. Every time I've been contacted by an ADP representative they want to charge me money. It's never a call to see how we are doing with the services we have now and if there is anything ADP can help us with for FREE!

I gave you a 1 star rating which is 1 star higher than I would like to have chosen. I guess that is ADP's way to prevent looking like a total failure. Needs to be more user friendly.

The report dashboard is an improvement, but customizing reporting is still not great. What I really want is a page that always displays all employees at once, with a field chooser allowing you to select which data you want to display, such as employee number, Last name, first name, job title, salary, hourly rate, years of experience, location, etc. It should also have a filter capability, so you can view all employees, active employees, employees on leave of absence, benefit eligible employees, employees by location, etc. I'd also like to be able to order employees by pay rate, hire date, etc. This would make ADP workforce a much more useful HR tool. Thanks!

I have used ADP for at least 24 years in my career. What I most appreciate is that ADP is keeping us compliant with the ever changing labor laws, especially during covid. I also appreciate their product improvements.

Some ADP reps have mentioned we have a team that we specifically work with, but when I call, they say we are not assigned a team. There seems to be a lack of job knowledge when I call about issues I'm having. The majority of the time that I call with questions, either it's not resolved, or the rep does not understand what I'm asking and gives me other solutions that still don't meet my needs.

Good processes and structure. Updates are a pain when there are glitches and the updates haven't been tested. Improvements could be made, but overall a good payroll software. Supervisors are able to use it.

Client service personnel knowledge and grasp of the English language leaves a lot to be desired. The constant contradictory, incomplete and incorrect information costs our company many, many work hours that could be spent more productively. Your "upgrades" are too frequent and cause many things to go haywire costing us yet more money in work hours getting you to fix what you did not bother to thoroughly test prior to rollout. It is constant chaos with no recourse...

Whenever I call in to ADP Client Services I always get prompt, courteous and professional service. The reps are very knowledgeable and always willing to help. I love the team spirit within the Unit, If they cannot help they always see to it that I am connected to someone who can. Keep up the good work!!

ADP is very complicated to use, even as someone with quite a bit of payroll experience. For ex. I ran payroll today and have no idea to tell if it will make it to my employee on time or not. Also, I just noticed something that says taxes that are my responsibility. Are you paying them as I was told?

Customer service has improved a lot over the past couple of years. However, trying to make an appointment has not been very easy. Every time I try to use this feature I'm told there aren't any appointments available for at least the next 2 weeks.

I'm a new master admin user for our company account and I have tried to get support from ADP but have been unable to connect with the right source. It's very frustrating to fumble through the software teaching myself by my mistakes. An ADP contact to help support me would be very appreciated!

My customer service exec, Robin ** is tremendously helpful in resolving any and all issues I come up against. She is willing to go above and beyond in whatever the issue is. She works with other teams to resolve issues which is at times challenging. I highly recommend her.

The system is so great and so horrible at the same time. Random stuff works and doesn't work. Vacation accruals stop working for no reason. ADP representatives have no understanding of the other systems that tie into each other - payroll doesn't know what will affect timekeeping, that we have to call multiple times because a fix of one issue causes another issue. Our employees have to re-approve their time whenever we approve their vacation request. If they have approved it and we approve it, it shouldn't un-approve it. It should only un-approve it if we don't approve it.

I have been on both sides of ADP, one as a user and one as a programmer/tech analyst for ADP. The software is great to use and easy to understand. Yes, lots of updates are happening as they are still trying to completely update all the different screens, and seeing and reading about what update took place over the weekend can be a bit much at times, but overall LOVE this product!

I often have to follow up on issues multiple times before getting a response, or the appropriate answer. I called last week to solve a payroll issue. It turns out that it wasn't solved correctly, which meant I was on the phone for 90 minutes and three different representatives in the middle of payroll processing. I also submitted a year-end request in September, and was assured that my request could be completed in 2021. I responded to the service request multiple times looking for an update, and have not been satisfied with the response, and don't believe I'm being adequately helped. The individuals I speak to are kind and courteous, but it seems like there aren't enough representatives to provide satisfactory customer service to everyone who reaches out. I know there are labor shortages worldwide, so I am sympathetic, but I also have a job to do. Thank you for your time.

Almost no personal training. ADP is one of the most complex systems on the market today and ADP expects people to watch videos on how to operate in the system. Why wouldn't ADP be willing to spend time and resources to make sure their clients are fully comfortable using the platform, instead of their "hurry up and implement so we can bill them" mentality?

I have been working with Grisel ** in revamping our Performance Review page and she is amazing, accommodating, knows the product well and best of all very responsive to the Company's needs. Her follow ups are regular and reminders much appreciated.

ADP is a powerful tool. It is very frustrating as a practitioner to have things change in ADP with no warning or notification. For example - the Performance Review template change this year at some point with no clear communication sent to practitioners. We were ready to launch our annual review process when we noticed the screens and process flow are different from the previous year. These are not bad changes, it is just difficult to effectively advise our management teams on processes when the details have changed.

We've had 5 diff acct mgrs over past 12 mos making it very difficult to resolve open tickets. 1 ADP ticket error resulted in a $12K+ impound of improperly overpaid taxes, a promissory note and ticket still open.

ADP requests we go through Client Support, I never receive a phone call that issue has been resolved. Recently had a request deleted from the support system, and no one seems to know what happened? I really prefer to speak with someone versus entering a request. Poor system.

I feel customer service within ADP is lacking. Our customer representative rarely responds to emails unless her manager is copied. I have to call several times and talk to others just to get an answer.

I would say my experience is between 3.5 and 4 stars. There are constant updates and changes that don't always make things easier or create less clicks. Once I have certain things figured out they get updated again and I need to refigure my process out. For example, time off page has changed. Instead of it being one page with one submit click it's know 2 pages and few more clicks. Explaining this to our employees is not the easiest either when we don't have an understanding on why it changed. Anytime there are updates there are bugs that need worked out and in that downtime the Admins are hammered with questions about why this part in ADP isn't working and so on. When I call to get help they are always very helpful and can generally answer my question fairly quickly. Overall the website is intuitive and it tracks information that I require well. I try not to call and figure the system out on my own, but I do wish there wouldn't be as many changes.

Love the ADP products, however, their overall customer service needs improvement. When we need assistance we want to talk to a product "expert." It's frustrating to work with an inexperienced expert when we are in a time constraint. Even more frustrating when the expert doesn't fully listen to the issue and "jumps to conclusion" sending us down the rabbit hole FOR HOURS!

Informed, knowledgeable staff, intuitive problem solving tenacity. The best! Our Account Rep and her team are always willing to help solve my issues, and I appreciate that given the challenges of the times.

A little bit of me dies inside when I find out an employer I am interviewing with uses ADP. After 10 years, I have a love hate relationship with this company. If you get an account manager, hopefully you get a good one that is responsive. The programmers like to make changes for the sake of change. Recently they made some changes that require more menu clicks for some reason. They don't consult actual admins to discuss making the system better. On Monday, you never know if the website is going to work. It is frequently down after weekend maintenance. This is very problematic since payroll is time sensitive.

Our implementation manager was incompetent, and the team was not very good except for 2 people (each segment has a separate instructor). Our current account manager has horrible customer service: days later responses to an urgent question (even marked urgent), weeks later responses to non-urgent questions (though by that time they become urgent), closing requests before they are done/not waiting for any follow up questions. Plus, since our initiation was so bad, we have frequent glitches that need fixes. The software itself is not bad, but the service has been very poor to the point where we have been looking for a change for months.

Overall I am pleased with my experience with ADP. I do wish there was more management function with the mobile app. I am a practitioner. I sometimes find that there are many steps to get to certain things. Reporting is great. More ability on a mobile level would be great!

I have enjoyed working with ADP because we needed an organized way to keep track of people as well as run payroll more efficiently. As we grew, it helped us meet a need. Onboarding new employees has been a change for us and helped streamline the process for new people.

ADP has options for all of your business needs. When the system is all set up correctly and functioning, it's a powerful tool. Service is not always knowledgeable as various services are almost like stand alone products rather than fully integrated. They are also not available 24/7 which can leave you unmoored upon deadlines. They are also pricey, but it's worth it if all of your systems function properly.

I have worked with ADP for many years, and I can say that the ADP WorkForceNow product is one of their best. They are really making a lot of improvements to add self-service tools and customers can fix issues on their own. The payroll processing is very fast and reliable. The benefits is probably their best module. I appreciate the chat features to answer quick questions but I can also call in if needed. I have a great account manager who is always there to help me when I have a question or I'm stuck. As I do see a lot of improvement there is still room to grow. For example, internal communication still seems to be a mess when trying to talk to someone about adding a new feature or service. Overall I enjoy the tool and find it a powerful and useful tool to make my job easier. I look forward to new updates and built-in automation in the future.

ADP needs to look into McLeod software and take some helpful hints from them. I honestly believe that ADP is hard to manage, for instance, hired a new person with a future hire date. Why can't I just search for them like a normal employee? Instead I have to go around the moon it seems because I'm not used to having employees with future hire dates to locate. Never did find them.... I gave up and waited the couple of days so I could go in and update their tax information.

Sometimes you need to still keep the old way. Because some of us are just learning how to do things then you change and way we view things, and you miss a few things. I did a few feedbacks and I was wondering if you saw them.

ADP has been a godsend to our agency in helping to implement, track and distribute Covid-19 benefits and information to our employees. We really appreciate their research, development and expertise in disseminating this information to our greatest asset, our employees!

I love using WFN and service reps I speak to are professional, friendly and knowledgeable. WFN isn't perfect, it still needs improvement (I've provided Product Feedback) but overall, it's good to use.

It would be convenient and efficient if all the modules of ADP would integrate with each other. For example, the location field does not integrate with GeoLocation field in Time and Attendance. This is very inconvenient and inefficient. Additionally, your profile does not integrate with the talent module. When you went to single sign-on (even for practitioners), we are not able to apply for a job using our personal information. These asks for integration are not revolutionary, they are merely to enhance UI and UX. Not very difficult though. Other than lack of integration, it is a solid database system.

Other than my Payroll Rep the service I have received across the board in the past weeks is lacking. We are all understaffed, but SR's are being ignored. I have multiple requests for updates with no response, anything is better than radio silence.

At the moment a little frustrated with trying to get info to ADP and not hearing back on State Registrations. While I appreciate the efforts made on behalf of ADP and the fact that we are almost at the end of the year I can understand how everyone is stressed to close out the year. I am going to need assistance and probably will be on the phone here shortly. Thank you.

While looking over my review for payroll I notice one of my employees didn't have a 401K deduction. I was on the phone for over an hour. This issue is still not resolved. I was told it has to be check on the back end.

We use ADP not only for payroll, but for benefit enrollment and hiring. Every aspect of the ADP Workforcenow software is excellent, well thought out and user friendly for the employee, supervisor and practitioner. I value ADP as a partner for our business.

Although we don't use ADP for all of our needs, we are able to successfully accomplish successful payroll processing on a biweekly basis. Easy integration for the importing of hours. Interface between benefits & payroll is good.

Only Firefox will upload all WFN screens. Chrome is no longer working properly. That is crazy. I was locked out of time & attendance interface for no apparent reason, 1 hour to fix by back-end team. No one ever answers the phone, always goes to voice mail.

Every little thing we have to call ADP to set up or do for us. We can't do it ourselves. Then when we call, the rep sets it up wrong or doesn't know what to do. It creates more headaches than needed. The site is not easy to navigate at all. It's not intuitive. Too many clicks. Not customizable.

As a long time System Admin of ADP, with my current company as well as 2 past employers, the customer service is outstanding! Our assigned Payroll Account Manager is responsive, knowledgeable, and very supportive while always using the proper level of communication depending on who she is working with. If the issue is not in her realm of expertise, she will quickly point you in the right direction and make sure you get the issue resolved. ADP can't do everything as all systems have limitations. But they are constantly working to upgrade and improve the software and various options to accommodate the ever changing world of technology. Thank you to my PAM and everyone at ADP! YOUR SERVICE SHINES BRIGHT!

Excellent communication. Always there when you need them. Response back in timely manner. Solve all issue on a timely manner. Know what the problem is. They there to help. Would not change my anything about my service.

I have not received outstanding customer service support from ADP when in need. I do believe the representatives are knowledgeable, but the wait time, or having to call back several times to be waited on, are not satisfactory.

Our account managers are wonderful when we are able to get ahold of them. But it is very difficult to get a response and when I call the helpline for immediate assistance, they tell me to contact our account manager. Which can be very frustrating.

System still moves slow when you are accessing certain sections within ADP. This usually occurs on Monday mornings and around lunch time. I am not sure if the system does an update on the back end, however this is when I experience the worst of it.

I like being able to see my employees and if their paperwork is completed. With the changes our company has made this is wonderful. I am able to see my information and print it off when needed. I do not have to keep track of paper checks.

ADP is a good payroll system that's always updating. Sometimes the updates are changing so much we have to update some of our rules to some of our HR functions. I wish it would be user friendly where we don't have to reach out to a rep to set up some of the functions.

Over the years I have found getting help from ADP is getting worse and worse. I am either on hold for over an hour or I reach a human voice who does not speak very good english or who does not have knowledge of the ADP system. To get any assistance would require my company making an upgrade that is too costly at this time. All training on new systems that we purchase is completed too fast and without much follow up. Each year I become more frustrated with ADP customer service. I feel that my company size does not matter to ADP at all.

The new Time off entry system for Managers is not an improvement. Feels much more cumbersome than the old version. Will probably get used to it over time. It's the first upgrade that at the start I'm not happy using. Overall the current version is still an excellent tool. I am more than happy with the reporting features. Tracking employees is so much easier with ADP.

My biggest complaint with ADP is the lack of Customer Service that is typically provided whenever I have an issue. I think the product is comparable to what the competitors have out there...I've used Paychex and Paylocity in the past, but the issue is long wait times and issues not being resolved. I feel ADP keeps changing their product rather than focus on perfecting what they have and ensuring that the person on the other end of the call has the knowledge to help. This is my biggest frustration...I only call ADP if I absolutely have to, and luckily I use the Bridge (best support in ADP, sadly it's other clients that typically help me). There have been times when I've been given incorrect information and I've had to point that out. I think Customer Service is where ADP needs to focus their energy on at this point in time.

My wish list: access to more than one page at a time, a quick link from a hire to their applicable application, option to remove the pay card advertisement on the homepage, and a more thorough LOA tracking option. (We use an entirely different program.) I really wish the updated home page would return that debuted a few updates ago and never returned. I love the changes to recruitment lately, especially the new dashboard, updated offer letters and requisition options. Ultimately, ADP has a lot to offer, but sometimes changes are too frequent and unnecessary. There is something to be said for improvement, but constant change can sometimes hinder efficiency. Thank you for all you do to better our experience.

My experience with ADP over the years has been mediocre. I have found that if I don't keep up on the issues that we have they float away in ADP land and are never taken care of. I give the customer service 3/5. I feel the same way about most of their updates. The updates always mess up other areas of the website and we have to fix it.

The onboarding process and the performance evaluation process is quite complicated and is not user friendly. If there were step-by-step instructions on the onboarding process, that would be great. I haven't seen that on the Bridge.

I was late getting the correct information to them regarding my wife getting benefits with her company...and now they say I have to pay for the rest of the month. If I quit I wouldn't..not sure how this thievery is legal.

I cashed in my company 401k they say they sent out the check. 20 days later nothing, when I look at the info they left out the apartment number partial address. Post office said it was returned back to ADP. I have emailed with no response and called many times to get a message, "Sorry we can't help you." WTF adp. Looks like I won't see. Complete **.

My complaint is regarding the myWisely pay card services. I have used their services for years and they never issued a permanent card for my account. I have until recently gotten a permanent card that finally showed my actual name only after I called them about it. I finally get the card and realize that my name still shows as my maiden name even though I’ve been married over 2 years. For whatever reason that stopped accepting my direct deposit out of nowhere and I didn’t notice until the day I did not get my direct deposit.

ADP has contacted me multiple times over the past few years to try to get my business. Finally after some frustrations with my previous payroll company I decided to make the switch. The implementation was a nightmare. Information was not mapped correctly and the "Implementation specialist" really does not know the system well. Every payroll we processed brought another issue. There is also information that they did not bring over properly from the previous payroll provider (out of pure 100% laziness) and now I am in a position where there is information that I need that I have no way of getting. Don't expect anything that the sales rep tells you to be true as far as ease and professionalism of the implementation process. It is worth less than nothing.

My company has been using ADP for some time now. I used to get paper checks but that is no longer available so I was sent a WISLEY card to get paid on. I had used and trusted this card for almost 2 years. A month ago my card was cloned and my money was drained from my account. I called the fraud number on the back of the card and filled out the paperwork they asked me for. They are denying my claim to receive my money back an'd wont even give me a reason why. ADP Wisely sent me a card for my paychecks that was not SECURE! Now I am left holding the empty bag. I'm ruined because of this company. Somebody help.

This is the worst payroll service on the face of the planet. Constantly messing up L&I rates. Don't trust the quarterly reports as they can't add. They can't even fill out the reports correctly. You need to constantly recheck their work, so I mean if getting audited is a favorite pass time, sign right up. Trying to talk to anyone about the issues is like talking to a piece of cheese. So in short, RUN...RUN FAST.

ADP purchased our previous payroll company in mid 2020. They did not carry over the records from the previous company. I'm at 4 weeks now and the issue is still not resolved, placing me in a non-compliance position for filling. I've done the online requests, chat requests, phone request, etc. I've spent hours waiting on hold online and on the phone. I literally sent them a ledger on how to correct their errors and their correction was wrong again. Worst performing company that I've dealt with in a long time. Ironically, we left ADP because of their poor performance and then they bought the company we used after leaving them. Which also ironically is the part that can't get right. Here's a thought, when you purchase another company maybe you figure out how to transfer the data correctly first. I would warn any company to stay far away from ADP. Unless you like endless hold times and negligent work product.

Updated on 03/12/2021: Last week 4 thousand dollars was stolen from my husband's account. We reported it right away and asked for the card to be turned off. We filled a police report and forwarded all information to detective. We did everything we could do on our end. ADP has shown no empathy or competency whatsoever. We are being treated like criminals when we are victims. The dispute was closed because ADP reasoned that they checked the ledger at the ATM and the balance was on point meaning that money had to be dispersed. Guess what!? They checked the wrong ATM. WRONG ATM. WRONG COUNTY. What a thorough investigation right? No wonder the balance was on point. You are investigating the wrong ATM. The paperwork sent to us regarding the next two claims in which 2 more thousand dollars was withdrawn was full of errors, top to bottom. Wrong dates wrong amounts etc. It is very clear no such investigation was conducted.

I need to get in touch with ADP because of a payroll error. I will have to wait 4 hours for a reply. How can this be customer service for something as critical as payroll? This is totally unacceptable. There are laws about making payroll errors. I think that by law there should be some responsibilities that a payroll company has to adhere to. This is a failing grade in my book.

Updated on 03/03/2021: After telling ADP my former employer no longer uses ADP and can't get me the info I need ADP tells me to contact that same employer that already said they can't help. It's ridiculous, frustrating, and so it goes on and on.

I have used ADP to process payroll for my medical practice since its inception in 2014. We were informed in December by the State of Pennsylvania that we have not paid Employee Payroll Taxes since that time. It is clear the taxes have been deducted from my payroll account. While I am a reasonable person and understand that mistakes occur, it has been an absolute nightmare getting ADP to correct the error. ADP's mistake has resulted in the State placing a lien on my practice, and I have spent countless hours attempting to contact someone at ADP who will take this seriously. I have been given misinformation, empty promises and it has been made abundantly clear that ADP does not value its small business customers. The lien is preventing a transaction that is vital to the financial health of my practice. As if being a medical practitioner during Covid isn't hard enough, I have to deal with this nonsense. Absolutely unconscionable.

We have had nothing but problems with ADP since they acquired the payroll service from Wells Fargo. This is a very long list of events and as of this date still has not been resolved. I would like to start out that I have been running businesses for over 20 years and not once ever had a problem with a payroll service including Wells Fargo since they started after the acquisition of Wachovia.

The Wisely card is awesome, but ADP overall makes a lot of mistakes and it is very hard to reach their customer service. I would recommend using the Wisely card if your company uses ADP, but if you are looking for a payroll company, I would not recommend ADP.

This company set up our payroll with an incorrect company name. They could not fill in the blanks for our employees correctly. Our employees never got paid. They have no customer service. Finally a man named Gus, in India was able to unwind us from their clutches. ADP kept our sign up fees and never paid our employees. You would be better off getting a payroll company in India. Watch it...There is no customer service.

They responded to my questions clear and to the point and very polite. The best service that I experienced in the customers services department. Keep it up. No questions were left out and she mention website.

I've had my Wisely Pay card since October of 2020 and the only good thing about it is that I get paid one day early. I can't even use my card for services like Hello Fresh and Afterpay and other services. You are better off getting a checking account at a regular bank.

I love the ADP app. It is easy to navigate and gives me immediate access to all my docs when I need them. I love that I will never lose a W-2 because I can always go on my ADP app and just download it again.