ADP Payroll Services

On the dashboard, it loads 5 reviews at a time. If I need to close out reviews #41 and #42, for example, it goes through 10 cycles of downloading. So then I close out Review 41, but then I have to start at the beginning to get to #42. 10 cycles of downloading - 5 per cycle. If I do a search for that person's review, it will not give me the option to close out review from search results. We only have 750 employees, so time wasted is only minutes per day. If we had thousands of employees, we would not be able to use Review module on ADP, as it would take hours per day. Is there any way to add the option to close review from search results? Thank you.

ADP got some really reliable staffs that are there to assist when you need help. There are also some staff who do not take time to hear you out. When my account manager is not available to assist with urgent matters I'm left with working with multiple staffs in order to get the right person to assist.

ADP employee was very professional and help me to understand the process. Sorry I don't remember the associate's name. I was able to share my computer as this made the process much easier to ask questions.

For 19 years I've schedule management reports based on our company GL needs. Now I'm told that it can't be done. I get a Dear Client letter every year, including 2022, asking me to make sure Management Report Groups are scheduled correctly. No they are not, but why ask if I have no control of when they run?

ADP does not have staff that can address complex issues without elevating the issues up to management, Responses take days/weeks for issues to be addressed. This is very frustrating when issues occur without support.

I don't think ADP is a solid ATS application - more of an HR/Payroll/Benefits/Taxes type of tracking system - it's not as vibrant and flexible as other ATS systems we've used in the past and I would prefer going back to something like Bullhorn which was more user friendly - I could add clients/partners profiles, along with candidates/jobs etc. tracking everything there - ADP has some of the capabilities, but not as robust.

My password needed updating and the customer service agent walked me thru how to recover. I appreciate his patience and expertise. Thank you Denise **. It's easy to navigate the site. That is very helpful.

ADP has a great system and the support team is good. I don't like the frequency of the updates as there are way too many to keep up with. Not a fan of the soon to be released new HOME page. As a practitioner it shows personal information that I would rather not be on the home page ex: disability coverage and amounts.

As a long time user of ADP, I am disappointed in both the system's limitations and the customer support. There are many limitations, but at the forefront for me would be Time & Attendance, Open Enrollment Customization, Inability to carrier connect with our 401(k) provider and the limited locations for custom fields. The customer service has never been a strength for ADP. We often wait days and weeks for answers, we often have to follow up on things, we often resolve things on our own before we even hear back and often times ADP just says it's fixed and never explains why it happened in the first place. Overall, we are disappointed with our experience.

In my experience with ADP so far, there have been highs and lows. The vastness and capability of ADP is remarkable. I am amazed at all we can accomplish through 1 system. However, I have had great challenges reaching out to support, some of the workers at ADP have lacked in responsiveness and address our concerns. The technology is incredible, but without appropriate customer service, I feel we are unable to fully utilize everything ADP has to offer.

The hold times for Time and Attendance are insane! Phone support is inconsistent with answers and knowledge. They tend to not listen and only provide the out of the manual answer, when that is not the circumstances you are describing. The brightest lights at ADP are Zachary **, Client Service Manager and Diane **, HR Rep. I would give 5 starts to them!

I've worked with ADP for @25 years, although with different employers. In years past I would have given a 5 star rating. There has been a noticeable difference in response/knowledge base/treatment recently, and not for the better. Plus the wait time on hold, if I have an urgent matter and my service team person is not available and I have to wait in queue for someone, is awful.

Your staff are always courteous, but I have been hung up on after long holds, without anyone speaking. This has happened multiple times. There are always problems. We have 23 locations on payroll with ADP - 23 different EIN's. Something is always not done at setting up a new company and it takes months to resolve. There have been too many times that we found out about a process or procedure we have to perform in Workforce Now that was never told to us at the beginning. It is extremely difficult to get ahold of our service rep as he must be extremely busy. So busy, that many of our requests take months to get done because they are less urgent than whatever else he has to do (I assume).

I absolutely love ADP as a payroll module. The set up and the ease it is to work with is great. My interaction when I do deal with support team they are ALWAYS professional, knowledgeable, and very helpful. My reason for a low star is the fact to get a hold of an Account Manager and get help is nearly impossible. I don't blame the Account Managers. I feel they have way too many clients and I personally feel you need much more support and help for the Account Managers. That is an ADP downfall. I get it with the bridge but I just want an answer on how to get something done or to get it to work. I do not want to be searching forever for an answer. I have spent HOURS trying to figure something out before I give up and call support. I am not a fan of the support queue waiting for an answer. I prefer a live person to walk me through or give me an answer so I can keep it moving.

Middle of the road, System adequate but not outstanding, my account manager is excellent, but other contacts are just so so. Platform works most of the time, but certainly not leading in its class. In a word, adequate.

For the most part all my questions are answered or problems solved quickly and the customer service has been great. My most issue is Carrier Connections, having issues getting a file date corrected. The phone connection has been spotting at times, to be expected with so many working remotely.

We've saved nearly 2 hours per new hire through electronic onboarding and paperwork, which is excellent. I believe a great product improvement would be the ability to customize forms to meet customer needs.

I like that if we ever encounter an issue, there's always a rep available to answer our questions. And if that Rep doesn't have the answer, it'll be researched with other coworkers or departments and get back with us.

I have processed payroll for my company for the past 10 years, and ADP has been our payroll service during that time. We have consistently enhanced our product selection with ADP over those years, first by adding HRB and then consolidating HRB, Payroll and Time and Attendance with the WorkforceNow portal. At first, ADP provided good service. I could even enroll in training that was in person. That went away, replaced by virtual services and the e-learning application. Whenever we called, we would get someone very quickly to answer our questions and help us out. We added services like Essential ACA, Garnishment processing and more recently Performance Management. However, in recent years, the availability of customer service has waned. Hold times when you have an immediate issue are long - sometimes well over an hour long.

Ryan was very helpful with setting up a new union deduction code, along with Ron from Reporting walking me through how to add it to an existing union deduction report. The last few days I have had to call ADP a number of times for different issues and every Client Support personnel has been extremely helpful.

ADP is not longer relevant for small companies. Their outline platforms are too complicated for the average small business owner to navigate and they no longer assign a dedicated customer team to help.

I am going to be short and sweet. ADP began as a payroll company and that is obvious all these years later. We were told that things like the compensation module were used by lots of companies so we implemented it and then no one knew how to use the module. We tried doing the implementation with the team and they barely knew how to use it and were testing things while we were watching. This was very frustrating. Also, the ability to use it in a sandbox environment is a must and we weren't able to do this. It can't be considered an HRIS like it wants to be without building out these products more.

I would like ADP to be able to separate the Employees, we have 2 businesses and the policies are different. I would like to be able to roll them out to only specific employees, I need to be able to pick and choose, who can see what Policies. The training due dates, I would like to be able to see an easier to read report, or even a report that show ALL of the past due trainings. Not just pop up once before they are due, and then they are gone.

Since our dedicated service rep left the company, we don't seem to get any support at all. I have opened several cases through Service connect with no reply. One was submitted on 2/4 and I have escalated it twice, still with no response.

When it involves simple activities such as recording punches, the ADP system is adequate. If there are problems, or assistance is needed, or a special report is needed, the system is very poor. It is difficult getting a response from account managers, reports that are created by ADP are either inaccessible, or do not function in concert with outside users. As an example, there was a federally required report that was created by ADP which could not interface with the federal site. The ADP user communication site (Bridge) was inundated with other clients complaining of the situation and stating that all the information had to be entered manually instead of a simple file import.

I don't feel there is enough payroll support. It is often hard to reach someone and there seems to be a lot of turnover which causes inconsistent or incorrect answers to questions. A live chat would be helpful.

No phone number for support. I need to know how to get a hold of ADP for WFN? I'm a new payroll processor and I don't have access to the Time, time & attendance. So I can't process hourly payroll. HELP.

I use ADP to onboard/hire new employees, to look up data, and for basic reports. New Hire data input screens don't flow as well as they could -- each entry feels choppy and separate, rather than a flow. My intuition is rarely right about where to find information. I understand that Bridge is supposed to have everything I need, but when I enter a search term, I don't get useable information.

ADP is a robust platform that I have been using for more than 10 years and can be tailored to a business individual needs. Some of the modules are better than others but overall the system is a great platform to run HR and Payroll on.

It is extremely difficult to integrate FTP reports into other systems. Your processes are alarmingly length, difficult to navigate, and when you make changes on your own system you fail to check other systems that are integrated into the old system to see if you might create failure for existing processes that your customers might have.