ADP Payroll Services Reviews

Able to complete payroll online. Time efficient and run payroll program is easy to use. We get reports and cash requirements within seconds of submittal. Security for the program is sufficient and does not interfere with the ease of access. Easy to instruct others, if needed.

It was a very efficient payroll experience. I needed to change an address on one of our accounts and he handled it efficiently and then promptly finishing calling in my payroll and I was on my way in less than five minutes. Great service!

Received my W-2 and ADP stopped deducting MA Income Tax as of 2/12/16. Their site is impossible to manipulate and it took me a year to gain access to my account online. I did not have access to my pay stubs due to this. Now I owe MA Income tax. Why would they just stop deducting MA taxes when my W-2 shows my exemptions are zero?!

I have always have a good experience with ADP Payroll Services. They have a great website where you can get all your information from and pay your invoice. Keep up the good job and all your services and the wonderful people that work with you if you decide to call into the CSR or Sales, thank you!

ADP is very helpful when a problem arrive. They're there when you need them and help solve your problem immediately. ADP also look up info that you may not have correctly and they will correct it for you, if you're having problems with payroll they're good and helping you resolve any problems.

Fits my company budget on both pricing & service. Easy to use website, software and features. Would recommend to any company large or small. Quick processing and easy to edit software features make this a simple and easy task for both experienced and novice users. Thank you.

We have a small business that only requires seasonal employees. While I appreciate the tax forms and other required documents, I think the monthly maintenance fee is too high when there is no activity for months. Once ADP reaches a certain payment level for its costs/certain profit, it should reduce the monthly maintenance fee - as that becomes pure profit to ADP. It is a burden on small companies to pay hundreds of dollars a year for a payroll service that is inactive. The overall support and service are very good, but I think there must be a way to help small businesses pay less in fixed fees for service they don't use.

Excellent service. ADP is so helpful and so responsive. They have knowledgeable staff who are readily available to answer questions and help with any questions. They make my life so much easier! Their website is excellent and very easy to use. Their staff can help you find just what you need to accomplish the task at hand!

I am always very happy with the payroll processing done by ADP and its customer service. However, I have had a lot of trouble with delivery when ADP uses a service other than UPS. Other services have completely ignored the "signature required" on the package and either shoved it through our gate with no attempt to get access through our gate (we are a locked property with camera surveillance so I can see if they try to ring the gate or not) or stuck it in the mailbox. UPS is the only service I authorize ADP to use for our deliveries.

At the beginning of this year 2017, my worst nightmare came true. I switched to ADP from Paychex because of their relationship with CHASE Bank and their lower rates for payroll services and HR. AS soon as I made the switch it became a nightmare. Starting with extremely long waits to talk to someone to incorrect quotes for services to our system being hacked and losing $38,000. A fraudulent investigation was launched by ADP and they concluded that their system was not compromised, which left my company liable. After the investigation was complete we were told that the report was final and that there was no grievance process. In so many words we were told "OH WELL, YOUR LOSS!!!" WE continued to process our payroll in hopes that ADP would consider a grievance process. But on 1/31/17 ADP attempted to debit our account for $8,500 for the fraudulent payroll without any notice.

We have been with ADP for many many years. I especially appreciate the fact that when I call to speak to a live person with a question (usually urgent question), I can get through quickly. The ADP Customer Care person is always calm, patient, and helpful - very professional and I so appreciate that.

My employer just started using ADP for direct deposits and such. I was supposed to get mine almost 2 weeks ago. Not a biggie... first time can be a bit bumpy. Double checked the account details with my bank and everything seems to be fine on my part. Got in touch with the employer, he says somebody forgot to enter my bank details into the ADP system and according to Tayabella - ADP Senior Implementation Specialist my direct deposit would be transferred on Jan 30th, 2017. No luck so far. Now Tayabella is saying it might happen on Feb 2nd, 2017. It is my money, I worked for it. Why do I have to beg to get paid??? Is ADP going to pay me some sort of an interest or pay for my time I have wasted on this nonsense???

I have been using ADP Since 1996 and have been happy with the service. But since the beginning of last year their support has become deplorable. Late last year I had a client who was frantic about a charge made to their account by ADP. I called and was put on automatic hold and decided to disconnect after 25+ minutes. I called back a bit later and rather than sit on hold I left a message per their instructions.

My experiences with ADP have been, for the most part, exceptional, with the exception of their Tax and Financial Services department. Things kind of fell down there, which is why they are receiving 4 stars rather than 5. Aside from that hiccup, ADP is a wonderful company to do business with. They are very friendly, knowledgeable and helpful. I highly recommend them and would gladly work with them at any time in the future.

I wasn't sure how to submit Payroll over the Martin Luther King holiday weekend since I'm new to doing payroll. The Customer Service Rep helped me understand when I had to submit Payroll to ensure a timely Direct Deposit for our staff.

We have been using ADP for our company's payroll services for a year now and I am completely happy with the ease, efficiency, and pricing of ADP payroll services. I thought our prior service was great, but ADP is definitely much more cost effective and efficient.

ADP is professional and knowledgeable regarding the various tax deductions and pre-tax retirement and health care benefits reporting. ADP's online portal for processing payroll is user-friendly and convenient and provides access to payroll records that are easily downloadable. Quarterly and year end reporting is efficient and accurate based on our input of payroll information.

I entered new benefits for employees effective Jan 1. When I ran the Jan 15 payroll I realized it deducted the entire amount instead of half of it. I had no idea how to correct it but your customer service representative was very helpful and now everything is working great.

ADP is extremely user friendly. ADP customer service is fantastic and has been very helpful with every question I have had and every issue I have faced. I also appreciate that ADP sends newsletters to keep us current on all HR policies and provides training. ADP is a one-stop shop for all payroll needs.

I worked for Expert Global Services for a few days over 3 weeks. ADP has yet to get my paycard to me! This is the second card that has not come to my mailing address and I have never had an issue with my mail!!! I have spoken to chat service several times and yet another card is being sent as well as these blank checks that I have to call to have my funds "loaded" onto before I can cash them! And I have not received those either! ADP will not just transfer the funds to a bank account and I have literally had my compensation stolen! No help!!! Why? You are a payroll service! You can direct deposit the funds! But they refuse! It has been over 3 months and I have just wasted my time! What are you going to do about this ADP? Is legal action required? Has anyone ever had this issue? Yes they have! Resolve immediately! I will have to utilize legal services if I do not receive my money this week!

I have been very satisfied at how the run system works. We have had great service since bringing in ADP. The processing has never had a problem - direct deposits have always been timely. When it has been necessary to call the helpline everyone is always helpful and courteous.

I keep trying to log into the 401K website and I cannot. I was able to get in ONCE to sign up for my 401K and I cannot get in again. I'm stuck in this loop where I try to register and it says I already have an account so I try to log in and it tells me my credentials are incorrect. And YES, I'm using the correct credentials. I even reset my password to make sure I'm using the correct one. The regular ADP website is just as horrible. I can log into that site but most of the time my Dashboard is completely empty. This is worst personnel management system I have EVER encountered and it makes me want to quit my job so I don't have to use it anymore.

The way you handle missing money from my account is downright disgusting. I called in on 1/21/2017 to make a dispute for a duplicate charge at an ATM. Here it is a week and a day later and your customer services department can't even confirm if your dispute department has received my claim. This no way to handle anyone's money. I know you don't care but thanks to the super slow process I have no way to feed my child this week. I can't wait to receive my money back so I can cancel this card and never deal with this company again.

They are very patient. 2016 was our first year using their service so I had a lot of questions. They were great at explaining the process. Every time I call with a new question they are knowledgeable and professional. Their website is easy to follow and get the reports you need for payroll or taxes.

Called to ask why we received 2 sets of forms and charged twice. This is the 2nd year that I was charged twice for the forms. Not a fair practice. The person who answered my call was helpful and very professional. I appreciate her helpful attitude.

Only star they deserve is the secure website they have but it is also their downfall. Everything has to be balanced in a website. My employer chosen this service, and I have used for a while. Every time I tried to access, there is always an issue on password or user id. Their webpage is also not useful at all! Their functions are not supported on most used web browsers like Chrome. I have to do everything manually. They are not compatible with Chrome's auto fill options. For example, if Chrome fills your user in auto on your login, you will see the characters in input box but you will get wrong user Id error. So you know that you put right credentials but you get an error. Can you imagine how confusing it will be. They also send email about available forms but when you log in they are not there. Like my W-2 form. In summary, you will waste a lot of time in their website to overcome these issues.

ADP provide excellent service... I am very satisfied with the services that are provided from ADP payroll services. I am absolutely positive that I will recommend a family friends etc...that own small or large businesses... Very I mean very satisfied with the services provide.

I hate resorting to writing a review but I feel this may be the only way to get someone’s attention. As an ADP admin for almost a decade, I've felt so helpless at the mercy of this company countless times. Currently, ADP is giving me the run around with regards to producing our W-2's. This reflects poorly on me, and my company. No one will call me back. No one can fix the issue. And there is nothing I can do about it. When calling into customer service, there is almost always a 10-15 minute hold just to have your call answered and hold for another 30 minutes while they try to read a handbook and figure some response to get you off the line. If you are investigating new Payroll/HRIS vendors, I strongly advise that you think twice before signing up with ADP. Just read these horrible reviews.

Cant get my child, even though they Garnished his wages!!! First off let me tell you this is a COURT ORDER SINCE 1995. I have been calling the garnishment services line for a month now. I have all the information, and can’t seem to get anyone to help. The customer service rep tells me "We are waiting to hear from the employer" and I say, "No, the order came over in the wrong format, and it has been corrected, and sent to be paid." I get the same reply, “Can you give us 24-48 hours.” I did give them this time for the first 5 times I called. I spoke with Alex the floor supervisor yesterday and he assured me he would call me back within 3 hours. GUESS WHAT? No call back.

Excellent choice to set up your company human resource. You can set your payroll from anywhere and easy to use. Very friendly. ADP contact always takes my calls; customer service is at the point. I recommend this company 100%.

When we contracted with ADP I requested that the only services required was the ability to process our bi-weekly payroll. I have had numerous calls (very nice) inquiring about other services. I have received our W-2 forms which I specifically said we don't need as they will not be correct. Our CPA does these. I have also noticed we paid for these. I feel that since we specifically requested no additional services and the W-2 are not correct that this charge be waived and refunded. Thank you for your consideration. Other than the above, I am very happy with the service you have provided.

Anytime I placed a call for whatever reason things were resolved quickly and efficiently. The staff are very knowledgeable. I also like that reports are readily available, paystubs that are needed for our employees are available. We also get calls or emails from ADP offering new programs for consideration.

My employer just started using ADP at the beginning of 2017 to handle my child support garnishment. Twice now ADP has not sent the payments to the Child Support Enforcement so that my child can be cared for. TWICE!!!The money is coming out of my pay because it shows on my pay stubs. My HR said that ADP is responsible for sending over those payments. I'm livid because ADP thinks they have the right to hold onto people's child support funds. The payments that I'm responsible for and could face back pay because this incompetent company can't seem to do their jobs. People count on those child support payments on a weekly basis and as part of their income. So where is the money? Isn't this illegal to hold funds like that when it's a court order? Your company is terrible. I would never want this happening to anyone else and you people need to get your act together.

Angel **, the local representative, is so responsive. If I email her she responds in minutes. When I have questions she gets us on a conference call with the appropriate person and all of my questions are answered. I love working with your company and Angela. Everyone I have had contact with is very helpful and understanding. I always come away feeling respected and with an answer to my question.

We are a Real Estate administration service and we use ADP for our Payroll. Their service is always timely and accurate. The help desk are very knowledgeable and friendly and the HR services are very useful. I would have no hesitation in recommending this company.

Needed assistance in changing the GL Numbers from ADP to QuickBooks. We just needed to know how to change the GL number so it matched QuickBooks so it would transfer into the account properly and not created a new GL line. While the representative was helpful in showing me where to make the changes and how... She need to be more adverse in QuickBooks transfers from your GL... Representative wasn't aware that both the ADP and the QuickBooks GLs have to match exactly to transfer and wasn't aware of that.

So far we have not had any problems with ADP. I thank you that our delivery is on time and if I need to call for anything I am able to get a quick response and things are handled immediately. The employees have been very knowledgeable and helpful every time.

Have been very happy with payroll experience. Easy to process, love the reminders, has made life a lot easier from previous payroll company. Had a tax issue on startup which has taken many months to clear up. Still not sure it is completely taken care of. Communication on this not very good.

ADP makes doing payroll a breeze. Their online system is very easy to work with and if there is ever any problems or questions, their customer service is superb. You can print any reports necessary at the click of a button. Their delivery service is always on time and never any problems. We have been using them for years and would highly recommend them.

Though we did not receive delivery of live paychecks on Friday... after speaking with the ADP service center it turns out ALL of our employees are now on Direct Deposit and therefore we do not get a delivery, makes sense! Alexandria was pleasant, quick and intelligent and found the answer to my question. ADP has the best customer support service every time!

Contacted ADP regarding changing banks for payroll payments. Sarah ** of ADP was great in getting things set up on a very short turnaround. A process that (we found out) takes 24-48 hours was completed in less than 24 hours.

Problem with cashing a payroll check. Our bank would not cash check claiming no money in ADP account. Our employee was mad as he should of been and we were not happy either. I was told by ADP this would never happen again. We have never had a problem in the past so I do hope this is a one time only problem.

On-line/any time input is invaluable and very easy to use. Any questions I have are answered quickly, efficient, courteously and completely over the phone. Customer reps really want to help. Accurate, dependable - I am very secure in the integrity of my payroll. It's a huge load off my mind and my time.

We are extremely happy with the service and general pricing of ADP Payroll services. We are currently experiencing fiscal problems, or would still be paying employees, and using ADP to do so. They were helpful and prompt when we had a payroll mixup. We have no complaints.

Several of our clients (we are an accounting firm) have their payrolls processed via ADP. Over the years I have been impressed by the accuracy and customer service provided via ADP. Once in a while, if any adjustments need to be made to a payroll, the customer service staff are prompt in making the adjustment(s) and are courteous. I recommend ADP to clients that are in need of a payroll processing service.

I needed to know the nature of the W-2 'VPDI' deduction. Sarah was very helpful and professional with explaining what this was. She was able to clarify the nature of the deduction and assist with making sure that we are coded properly moving forward for existing employees, as well as new hires.

Very good price, their online service is very good to work with. Any questions I have they respond quickly. Other payroll company's quote and can't beat their price. Next day delivery with the payroll all included in our price. Thank you. Keep up the good work.

It's so nice to be able to call and have someone at ADP walk me through the process when needing to revise our regular payroll or including something out of the ordinary. I appreciate that customer service can confirm a change or fix an error I've made.

We have used ADP for our payroll for more than 20 years. There has never been a mistake with our payroll, we have always been treated like a valued customer, and our special service (IRAs, 401k's, special deductions, etc.) have always been handled carefully and perfectly. I would never consider changing payroll providers!

W2 change - They were very pleasant and helpful. The turn around time was very prompt. We have been using ADP for about 4 years now and it has been a very pleasant experience. I would recommend them highly. We were using another company and very glad we made the move to ADP.

ADP's customer service is what brought me over from PayCor. I appreciate ADP's attention to detail and referral program. I do wish their pricing was a bit lower as I am a one-man business, but am willing to pay more for better service. I do recommend ADP and will continue to do so.

I continue to be very happy with all services offered by ADP. I have been using ADP for 5 years and can say I have never had a problem with their customer service. I would definitely recommend them to any business big or small.

I love ADP. I would definitely recommend ADP to a friend. Everyone I have dealt with at ADP is knowledgeable, friendly, and patient. Our employees comment how fast their W-2's arrive every year. High praises from me. Keep up the great work.

I had a question and needed a quick resolution of my problem. Zac was very friendly and helpful. He took care of the issue right away. I appreciate that kind of support and prompt response. We are all so busy and speaking for myself, I dislike having to make a second or third call to resolve an issue.

I was billed for service of Maintenance Billing even though I did not process any payroll and I was told by customer support that all I had to do was stop submitting payrolls and the billing would stop too. This was obviously not true, since ADP continued to invoice me, even for pay-by-pay worker's comp insurance, which I had cancelled weeks ago. I did get it fixed in the end, but only after calling them to complain.

I have been with ADP for many years. ADP is great. They have always answered any questions that I may have or taken care of any problem that may have existed. Keep up the great work. Thank you for all you do to make my life easier.

ADP is a great program! I was so scared when I opened my own daycare. I had no idea how to do payroll. ADP makes everything so easy. All I do is pop in my employee's pay and hours and it calculates everything for me, even the taxes that I pay. My paychecks are hand delivered to me the next day. It is reasonably priced too! I would highly recommend ADP to anyone who owns a business.

Excellent service provider. The staff is courteous, knowledgeable and prompt in answering questions or providing guidance. The software programs are high quality, easy to use and accurate. Payroll and tax reports are always on time. Cost is reasonable. ADP's periodic workplace tips has been useful for staying abreast of regulations and industry practices.

My sales person at ADP promised me so much when she "lured me away" from Paycor and has delivered so little. First, she promised to include my BWC in the cost and take care of processing it... has not happened yet even when her boss was with her and heard the promise. I was promised that processing the W2's would never be an extra charge... and I was charged! She of course, never responds but I contact ADP and copy her on it after she ignores me... and they say they will fix it (yet the fee for W2 was taken from my bank account today... we will see if they reverse the charges as promised). It makes me feel ADP has an ethical problem as I have stated many times my issues.

Everything is ok. We like to do the payroll online. It is very easy to use. We have the possibility to use it international. It is fast and we have the possibility to make statistics, to print the W2 forms and so on.

I received the pre-paid direct deposit card through my employer 12/23/2016. I loved that the fees are simple and upfront. 12/30/2016 my permanent card was allegedly mailed to me. Today is 01/24/2017 I have yet still to receive it so I decided to call and see why that was which began the worst customer service interactions I've ever had. The lady I first spoke with seemed to understand and told me she would resend it. That was about 1:30 pm. Today while I was out running errands my card starts to decline. I called to ask what's going on just to find out that she canceled my card and activated the new one That I hadn't even been sent out yet.

The service is very professional and completely dependable. I am particularly impressed with the unfailing timely delivery of data generated after payroll period. The staff is very courteous and knowledgeable. The work is well-organized so that all aspects flow seamlessly. My hat is off to you for your excellence which is lacking so often in business.

I have been satisfied with support and I have had most of my questions handled without issue. I am concerned as I end the end of my gratis period, it appears the projected cost per pay period is going to be higher than the previously indicated $45 per pay period cost.

I had to call ADP customer service on a number of occasions regarding issues such as filing forms and mykplan issues. On every occasion, the representatives were very knowledgeable and patiently guided me through the steps that I needed to take. I never had to wait for a long time to speak to an actual person and would definitely recommend ADP services.

There were 2 debits from our checking for payroll taxes we'd paid prior to ADP taking over our payroll, without prior notification. Once we discovered that, we provided proof of our on-time payment of those taxes, only to be told we'd have to wait for refunds of the 'overpayment' from the state dept of revenue, which therefore ties up our cash for several months. Additionally, there was an unauthorized debit of over $1500 for a 401k program that we'd previously declined. Subsequently, we were told that it was an error on ADP's part, and that the funds could be expected to be credited back into our account the week of Jan 9. As of yesterday, that has yet to happen.

I was assisted by ADP's customer service in the editing and updating direct deposits amounts. Somehow a typed character has become illegal in the system and it refused my edits, over and over. But it got done. Your representative is very knowledgeable and pleasant and did an excellent job explaining and processing the changes needed at that time. She also help with the calculations of a manual check from the net amount. Another thing, I was not able to accomplish be that day, on my own. Thank you.

We have been working with Samantha and Jessica for the past few months and it has been a real pleasure working with them. They are very knowledgeable and informative about the payroll system. On several occasions they have gone above and beyond to work on issues we faced and overcame. We would and have recommended ADP to companies we work together with. Thanks for your service and keep up the great work.

So far I have been happy with the service at ADP. The customer service is great every time I have called to ask questions and the pricing is very fair. My only issue is sometimes when I call the wait time to speak to a customer service representative is anywhere from 8 min - 10 min.

ADP Current Charge is too expensive for one employee, can we request and expect a lower monthly charge for ADP services. What can we do for you to lower your monthly charge? Your prompt response is greatly appreciated.

ADP is always available, 24/7 to help if needed. Any issue is responded to quickly and completely! From my sales representative to the support staff, I would recommend ADP to anyone who wants a great experience with a product tailored to the needs and budget of your business. I am very impressed with the service.

The best customer service. Fast, friendly, helpful. I would recommend this service to anyone. Someone always answers the phone. Easy service to use. The website has step by step directions. All your payroll records at your fingertips. Very economical service. Well worth the money.

We have ALWAYS had WONDERFUL experiences with ADP! This company is TOP NOTCH with training their reps to be courteous, efficient, and knowledgeable. I would definitely recommend them to ANY size business looking for a payroll solution! Thumbs up all the way around!

My experience is good with exception of an open case I have had for 1 year with no response. This is in regards to our bank withholding for matching funds for our senior officer. Payroll is smooth and easy. The only service we use is payroll and Employee background checks.

They send me notices when payroll is due. Quick and easy to run payroll. All my taxes paid on time for each time I run payroll. I would recommend to anyone looking for a payroll service. Fast with end of year tax forms for employees.

I have found it quite easy and helpful to use ADP. I have recommended it to friends and business acquaintances. I have always had success with help if I needed it and it was always done in a timely fashion.

ADP has made payroll much easier for me because they do most of the work. They have great customer service and keep you updated with email reminders and newsletters. Very pleased with the service from bi-weekly paychecks to dealing with taxes.

Overall I am happy with ADP. It is easy to use and I like the email reminders. My only complaint is the 1 time I had to call in for customer service it was not a pleasant experience. It took me over 5 hours to reach the proper person. You sent me an email with steps to follow. I followed the steps, but it keep leading me to a dead end. Your customer service team then kept transferring me to the wrong person or following the steps similar to I did, but I could not get a hold of the right person. Finally I asked for a supervisor and was able to get to the right department and the issue was solved.

ADP has taken out all of the frustration with trying to keep up with payroll information, documentation, and reporting to the IRS. Their online website is very easy to use. Customer service is excellent. I HIGHLY recommend ADP to businesses for payroll needs and more.

The delivery is excellent. Run the payroll is very easy. We can get any report anytime. The services are excellent. The year-end reports are very useful. Employees W2s delivered pretty early so that it can be useful to apply tax refund or tax return. I can recommend ADP to anybody for their payroll services.

I am the owner of a busy hair salon and have 20 employees. I have been with ADP for a few years and they have never let me down. They are on time with my reports, questions and most important my paychecks. I would recommend them to anyone looking for someone that you can count on.

The service is always prompt and courteous. Each department I have worked with is well rounded and knowledgeable. ADP Run has proved to be invaluable. It has provided flexibility that I had never anticipated. Scheduling vacation time around payroll is now practically a thing of the past. Thank you!

ADP has been a tremendous asset to my company. They are always available to answer questions and walk me through any problems I have with payroll. The representatives are well trained and cordial, but know when to refer me to another level if they need to. I have recommended them to associates before.

ADP has such a great customer service team. If any problem arises, the solution is solved in a timely manner with a great understanding of my problem. The process and experience has been such an ease with ADP. I would highly recommend ADP to anyone that has to do payroll for any number of employees.

ADP does a great job every two weeks, every payroll is right. The withholding is right on. They do a great job. My sales rep is wonderful, bright young lady who help out very much. I have recommend them many times and even received free payroll for doing it.

I love how easy it is to use ADP to process our Small Business Payroll. After the initial set-up (that an ADP employee helps with) it's easy to do what is required to run our payroll on my own, but I also know that anytime I have a question or need help, all I have to do is call. I also love the convenience of ADP taking care of and paying my taxes. The money for taxes is deducted from our account every time we process payroll. I love the peace of mind I get knowing ADP "has my back" if we ever have a payroll tax issue!

They do everything efficiently - and I don't have to understand or prepare payroll, federal and state taxes, etc. Love the freedom of knowing it will be done on time and correctly. I only have one part-time employee so ADP saves me time to do my consulting - don't worry about payroll.

I have found your representatives courteous and competent whenever I have called about a problem. They always assist me in working through whatever issue I may have, answering my questions cheerfully, even if it turns out they are only waiting there as I figure it out myself.

My most recent experience with ADP was a simple processing of payroll. This process was handled in a friendly, efficient and effective manner. Since I have difficulty in sometimes hearing conversation with a strong accent (my problem), I appreciated dealing with someone without an accent. I also appreciate the patience of those who I sometimes have difficulty hearing.

As a customer of Run Payroll I made an error in the direct deposit number for one of my employees. ADP was efficient in getting the issue resolved satisfactorily for all parties. Only had to talk to one person, not transferred around like a hot potato.

Just a thought from a small customer. I have raised this concern previously. There are local Baltimore-based payroll vendors who charge less per payroll by $20 per. In the past 30 days I have been charged a $58 charge and now a $61 charge and no payroll has been processed. Admittedly you had an end of the year W-2 and this charge of the last week. I guess I am concerned about not processing payroll and still being charged. In the past you have been flexible with these charges and I would appreciate the same in this instance. If there is some flexibility on your part I would appreciate it. Thank you very much.

We have been using ADP for a year now. It is very user friendly and I have gotten great use out of the reporting. The software is a time saver. Whenever I have questions I just call and everyone is more than happy to help and I get my questions resolved quickly. I would definitely recommend to colleagues.

Signing up for ADP Payroll Services was the best thing I've ever done. I had done our Payroll in house for 38 years, which included taxes, workman's comp, etc. The past two years have been wonderful. I go online and enter the hours for each employee, then I'm done. Taxes are filed and paid, workman's comp is reported, all paperwork is completed, including W-2's at the end of the year. I am well pleased!

I've had very good experience during the year 2016 with ADP handling my company payroll. I'm happy with the way they handle the process and would surely recommend others to use their service for the business. The prices is fast and simple to use.

I have nothing negative to say about ADP. It's been a good service so far. I would recommend ADP to any business. Couldn't believe how fast we received our W-2s this year. Wish my husband's employer would take up my suggestion with going with this service. As it's almost the EOM and still no W-2. But, it's a family member there does their payroll and isn't willing to change.

We have always received very good service from every person we came in contact with at ADP. They are understanding, patient, and helpful. Any issue we have had has been addressed in a timely manner and they will not get off the telephone until the problem has been resolved to our satisfaction. I will be using them until I retire!

I would recommend ADP to other businesses because of the professionalism and accuracy that we have experienced in ADP processing our payroll. I really like being able to go online and get key reports. The ease of processing payroll is also fantastic!

Last week's payroll had some issues. I received the regular email stating that it was packaged and ready for delivery, only it never came. I called ADP and the representative said that there was an issue with the printing so it was never handed to the courier. He took care of it, rushed the new printing, even compensated us for the inconvenience. However the next day two packages arrived... Worrisome.

Overall, I love of ADP! I appreciate that they take payroll off of my plate so I can spend my time on growing my new business. I was just talking about payroll withholdings with my neighboring business owner and he was envious of the fact that ADP takes care of all of that for me! My only minor complaint is that they're always trying to get me to sell me on their retirement plans. We're all just trying to make a buck though, so I get it!

Always solves that issue at hand. Easy to manage. Up to date with improvements. Easy to access information and always up to date. Ordering checks and reminders are good and keeps us up with our needs. Easy operation of all aspects of service. Audit trail is important.

Very pleased with the services which have been provided over the years. Whenever I have any questions or concerns, a quick call to customer service resolves any issue. I would gladly recommend ADP to any of my colleagues anytime.

I have been an ADP client for 17 years. In 2000, our small business made the decision to "outsource" our payroll and I suggested ADP based on its overall industry reputation. I haven't been let down. In 17 years of using ADP, I can count on one hand the number of times I have had issues with their services or product. It would take 20 of my hands to count how many times ADP has stepped up to fix issues before they happen. The software is constantly improved, the tax service instructs on tax legislation before it becomes law, the very professional client service representatives (U.S. based!) are proactive in preventing any possible payroll mishap before it happens.

ADP has been extremely instrumental in helping me better manage my business by allowing me to focus on the things that matter. Their payroll services, HR services and time clock services have tremendously improved my business operations and allowed me to grow my business.

Have used your service for years and will continue to do so. I have recommended your service and will do so again. Your website is so easy to use and understand and the countless records at my fingertips makes my job so much easier. Your company is always spot on and on time with the reporting needed for various tax agencies. Thank you!

As reflected above, we are pleased with the services provided by ADP in all respects. ADP has always responded quickly with any issues and problems we may have. ADP has responded to all inquiries in a professional and timely manner.

We are a small agency and used to handle all of our payroll in-house from calculating paychecks to filing state & federal taxes. But in 2005 we switched to ADP. It's been easy, accurate and stress-free ever since then. Not to mention cost effective since I spend much less time on payroll. I'm not sure why any company (no matter the size) wouldn't choose to use ADP.

The customer service representative was courteous, listened carefully, understood my question and obtained an explanation promptly. At one point he had to put me on hold in order to research my question. The wait time was reasonable. The representative thanked me for waiting patiently.

We appreciate the service of ADP and highly recommend your company to others. Your accuracy and consistently competent work are a big help to us. We rely on ADP for our employees and always get the attention we need, when we need it. This is a highly-responsive company. Thank you ADP!

We have always been happy with the service we receive from ADP. If we ever have questions about the website anyone we have ever spoken to is knowledgeable courteous. We would not hesitate to recommend your service to other Banquet Halls. Thank you.

I love ADP. They are professional, helpful when I have a question. They do all our payroll reports to State and IRS which is a big help. I cannot say anything I do not like about ADP. I would not change payroll companies. Everything is done for me. They send out Federal and State Posters that need to be displayed at our office. They are wonderful.

The client services lack training. So much time waiting on hold and then reaching someone who doesn't know the answers. This problem happens too often. Very disappointed that my support number lacks support. Personnel can't answer questions about employee hours or know about overtime.

Very pleased with service and representatives, but would like to see 1 person assigned to us for payroll 2x/month (for consistency & familiarity). Also, this would ensure each payroll is scheduled so that there is an automatic reminder to run payroll. Thanks.

Whether it is calling in payroll, changes to payroll or asking for copies of reports all of the customer service personnel have been courteous, efficient and answered all of my questions. It is a pleasure dealing with them and I look forward to continuing our relationship with ADP.

I do have a question. Recently my invoices went up. I did add an employee, but not sure that justifies the increase. IF we had a rate increase then I was not made aware. Perhaps someone should reach out to me and let me know if that is the case. Thank you very much for your time.

ADP is a great company but I think the sales people that sign you up exaggerate about the costs savings, discounts, first year promos, etc. It was hard to keep up with and we are still paying more than I thought we were promised/told by the salesperson who of course is no longer in my loop. I also had someone call me and was going to come in person... my account manager supposedly. They flaked the appt and never showed.

ADP's website and payroll process (RUN) is easy to navigate. It takes only a few minutes to run weekly payroll. The reports that can be generated are also easy to find and print. On the rare occasion that I've had to contact ADP for help with an issue, not only does the representative walk me through the process patiently and professionally, s/he will offer tips on other functions that may be useful to me.

ADP's online system is so easy to use. Once it was set up, it was fairly effortless. Their customer service team has always been very kind and supportive when I call and are always able to answer my questions. I can't imagine doing payroll and processing W2s without them!

I have never had a bad experience with ADP. I have worked with them for over 12 years with 3 different companies. They have wonderful customer service and have prompt delivery. They seem very knowledgeable about payroll laws and make first time customers feel comfortable.

ADP Representative was quick, professional and I got my answer quickly. I was very satisfied with your service! So much better than Paychecks!!! Please keep up the good work and keep the prices so that they are affordable. We are really satisfied with your service as we have all of our companies with you now.

We have used ADP since 2006 and have few to no problems. When they did a changeover of their software, we experienced a minor glitch which was taken care of immediately. Communication is excellent. We believe good service requires loyalty.

We have used ADP for our full service payroll company for 4 years and are starting with our 5th year with them. ADP has been very easy to work with, their website is easy to use and we have had no issues with our payroll being on time. If I ever have a question, their Customer Service is always available and quick to help. I would definitely recommend ADP!

Due to an error on our part we overpaid an employee and needed assistance in determining the correct amount that she needed to return. Julian always makes the answers easy and thinks of everything that needs to be covered! He is awesome!

Being a small business, it has been wonderful to have a partner who can handle all of the payroll details, including workers' comp, at a reasonable price. There could be a few changes with regard to reporting and time sheet review, but otherwise it's been great and a relief.

Things have been good so far, accurate and efficient and friendly -- but it has only been a few years -- so time will tell :-). We have not had any problems or difficulties, and the service has always been correct and on time.

Everything has been great with ADP, anytime I have needed help they have done a great job. It was easy to set up, they got in touch with me for the extra FUTA charge and have helped manage any issues that I have had with workman's comp. I would recommend them to anyone asking.

I was with another company for almost 15 years prior to changing to ADP. I am most impressed with your delivery service being so accurate and timely. The overall experience is that you really care about the clients and I would gladly express this with anyone!! Thank you for the great service.

I have managed two businesses during my professional career, starting in the late 1980's, so one could say I've "grown up" with ADP. With the exception of one year, during which we tried another payroll service at a lower cost - and learned our lesson - I have worked with ADP. I now use many of the innovative HR tools and suggestions and as a result know more about Employment Law, have finally written a comprehensive Employee Handbook using the ADP template, and am a stronger, better-informed manager than ever before. I have not had a single interaction with any ADP representative that was not professional, friendly, and educational. Issues are resolved promptly and thoroughly. There is always follow up by ADP. I have and will only recommend ADP to anyone who might ask. ADP is the standard against which I hold the level of client service offered here by our staff and other companies with whom we do business.

Vicky ** is amazing. She is so great to work with. I have switched all my accounting clients with payroll for her to handle. She is always quick to respond. I have had some issues with your back office, but instead of just saying "Sorry," she tried to get things handled. Love her customer service!

ADP makes it extremely easy to process our weekly payroll. Everything is done in a matter of minutes using the online portal. I rarely have to contact a live agent for assistance because the process is seamless. In addition, our rate for weekly processing has not increased since we started with ADP 6 years ago. Very pleased customer!

I received new SUI rate November 2016. Emailed to ADP, so they could make the change. I set myself a reminder to confirm in January 2017. On 1/19/17 I checked and the rate had not been updated. On 1/23/17, I called and reminded Customer Service to update the SUI rate for 2017. Professional & exceptional service. Updated the rate immediately.

We've been customers for since 2009 and very happy with the service ADP provides. Never have to worry about filings for State, Federal and Workman Comp. It's all taken care of for us and at year's end W2's are delivered in a timely fashion.

Always easy to use and very affordable. Customer Service is knowledgeable as well. I will continue to use this service for as long as I am in business and/or as long as the service continues to be user-friendly.

I am writing to thank you for the quality of service provided by your company. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you demonstrated, and the way you conduct business as a whole. We have, and will continue to recommend your service to other companies and contacts. Our team could not be more satisfied with your service, and we look forward to continuing this relationship.

The payroll specialist who assist me is very courteous and knowledgeable in navigating ADP system. She guide me to the process, exchanging information, as simple as that. Africa Strategic Advisory Services is now a new client of yours. She help me to understand how simple to process payroll using ADP.

Very satisfied with customer service personnel -- they are courteous, respectful, and have boundless patience. They are friendly and informative, never seem to be impatient nor do they have the "attitude" of being bothered by their job. They seem to be happy to go that "extra mile."

I have a small business, with between 12 and 15 employees. I am very happy with the services provided by ADP. I enter and process the payroll myself. The software is easy to use and works well. The few times that I have made mistakes or had questions, I have always spoken to a representative quickly, and they always listen respectfully, understand the issue, and give me the solution while I'm on the phone. I know that they are filing all my taxes correctly, and I trust them to handle unemployment and workers' compensation. As a small business owner, I have many roles to juggle. I am happy to leave payroll to an experienced provider. I do recommend ADP to my friends and fellow small business owners.

ADP's system is very user friendly. I have enjoyed using the online account as well as the app. The app has come in very handy when I'm on the go. This is my first year doing payroll for my company and having ADP and the representatives to help has been great. Thank you.

I looove Jolynn and was so afraid once my time with her was done but EVERYONE is amazing! It takes a bit longer to get someone on the phone but like i said I LOVE ADP! You have made my business run so much more smoothly!!! Thank you!!

Everyone is always so professional, nice, knowledgeable and quick. I appreciate the entire service so much! Additionally, doing payroll and getting reports is easy online. The payroll is always delivered to my office within a day or two of processing it.

I started using ADP about 6 months ago and am very pleased with everything, especially the Customer Service. If I ever have a question about anything there is a real live person readily available that has solved each and every issue in 3 minutes or less. No call backs or hold time. Exceptional Customer Service.

I run a small business, and we have a small staff that get paid a regular salary. For my normal salaried payroll, it is so easy! It just takes three clicks and I am done! It couldn't be any easier! Thanks, ADP!

Our experience with ADP has been excellent with starting our company. They have kept us on track with all of our payroll and taxes. If you have questions they are always there to assist you. ADP is the way to go.

Every encounter with ADP, from their Sales Consultant to their Customer Service, has been so refreshing. We appreciate a good attitude and a knowledgeable communicator when we have questions or concerns. Their staff was wonderful and went beyond our expectations. Thank you!

ADP has been wonderful since the very beginning. All support staff and customer service has been a pleasure to work with. From processing payroll to getting my questions answered. All of my experience has been great. Definitely will recommend to other offices. Glad I chose ADP for our payroll service.

I think ADP is really easy to use, however, I am really bothered that I can not preview paystubs nor can I review vacation balances before I hit the approval button. It isn't until after payroll is processed that I can see if everything calculated correctly. It feels like I'm doing payroll blind more or less.

Very disappointed that ADP is now tacking on an additional $20 per payroll as an administrative fee for our health coverage. They already get approx. $90 commission each month or 2.5% of the monthly premium (which will go up upon renewal). We pay the billing directly and do everything direct with our Insurance. They just handle the renewal at each anniversary. They claim it's because we are too small. Shame on them!!

The start up to their service was so professional and seamless. Their staff is pleasant, knowledgeable and patient. I would recommend them at every opportunity. Their reports are very helpful and year end compliance and tax reports make my accountant ecstatic.

Unsatisfied with the way direct deposits are posted as a lump sum. Not a good audit trail & makes it harder to reconcile. Direct deposit on the statement is listed as EEPAY/GARNWC EEPAY/GARN, making it appear this is a deduction for a garnishment.

ADP is a great company for my payroll needs. They are thorough, timely, and accurate. I am a self-employed appraiser and use payroll services once monthly. Fees have increased, but still cheaper than doing myself. ADP came highly recommended and I am pleased.

I have always been pleased with ADP's professional service for the payroll services for my two companies. Customer service is always very knowledgeable and their RunADP online services are easy to understand and run. I feel for services offered, their fees are very acceptable.

Service is terrible! Hold times are even worse! I was on hold for over an hour last week trying to get a hold of someone. There are many times that I get transferred all around and I end up getting transferred to my original place that I called. The only good thing was my implementation specialist, Roslyn **.

ADP was the perfect solution for our growing nonprofit. Since we rely on a lot of volunteer help for administrative tasks, having ADP to ensure compliance with HR issues, payroll, and tax filings has provided peace of mind and a resource when questions arise.

Dealing with ADP has been a great thing for our operation. All your representatives are wonderful to work with and that makes our operation goes smoothly. It is very wonderful that when we call for any question there is someone on the line and not a computer to talk to us. Thank you.

Derek ** helped me set up my account with ADP and spent his valuable time to run me through the system. I have had to call him a couple of times since my account inception with questions, which he responded accurately and promptly. I have experienced nothing but positive with ADP and Derek **. The system is very easy to use and very convenient.

I am glad to give feedback. In fact, I demonstrated this service to another company to show how easy it was to use and how efficient it was to produce reports. I am concerned that you asked for my feedback that you had the name of the previous executive director who left the company in June of 2012. I recommend that you update all of the records connected to this account.

Payroll processing question - I needed to process an additional check without taxes and James assisted me with where to find the correct button for the taxes. He guided me to the correct drop-down button and showed me how to click the button.

Thank you so much for your service and your excellent team you have. I always get help when I need it. All my questions get answered. Please keep up the good work. I enjoy your services. Ashley is the best. She is very helpful.

I find that the ADP personnel who on the phones are well trained and extremely competent in fixing their customers' payroll records. I am a CPA and I confident that ADP will resolve the issue on the first try. Thanks.

This process of payroll entry online is a dream come true. Quick, accurate, simple, consistent, always available when I need it! The staff have always been helpful. Especially during end of the year processing. I would recommend this service to anyone. Thank you ADP.

I have been with ADP for 5 years and have had nothing but stellar service. My questions are answered promptly and accurately and their systems in place make running a business much easier. I have nothing but good things to say about this company.

At first I was connected with a rep Linus who did not know enough to be able to help me. He transferred me to Chris who was outstanding. No problem with Linus. He knew when it was time to transfer me.

ADP has been my payroll provider since I started my own company. They helped to train me and they have helped me through every step of starting up my new business. The system is very user-friendly and easy to use but, if I ever have questions they are always there for me.

Last month I went to the same gas station I've been going to for the last year. Their register declined my card but ADP TOOK THE MONEY. I've been in contact with store managers and store owners both trying to help me. ADP keeps giving me the runaround. The executive from the store actually gave me his personal cell number. ADP wouldn't even call the man to straighten the matter out. Advise don't use ADP. They are a scam!!! By the way still never got my money back. Getting papers to take them to court.

ADP contacted my company and provided the information that I had been inquiring about for the 3 years. Thank you.

This is the WORST website! Once you open something on the main page after logging in, it vanishes. Things are incredibly difficult to find & the pale font color makes it difficult for those with vision problems. Makes it harder to read things such as reference number. It should be easy to find what you are looking for as well as easy to read.

ADP canceled my transit funds card with over $100 still on it and I have now "forfeited" my own money. No one from HR said there was a specific timeframe to use the money and the card doesn't expire until 2018. If you don't want to hold the money anymore, fine, BUT GIVE IT BACK. It doesn't belong to you and came out of my paycheck. You're robbing people of their money. I cannot believe anyone would use this service. WageWorks and Benefit Resource tell you the money is available to you and the card continues to work until it is empty. YOU'RE THIEVES.

We moved to ADP a little over four months ago and were promised a system that would track time, HR, and payroll. Most work well. However, the time clocks are a nightmare. We have punch restrictions in place. Half the time it works, half the time it doesn't and people can't punch in or out, or both. The tech's advice? "Not many people use punch restrictions, you should probably take them off."

It's the new year and I went to the doctor for the first time this year. I gave them my card and of course it declined. I assume that it's because I haven't used the card since late last year when we ran out of money. Then I tried to call customer service on 2 occasions and sat on hold for over 10 minutes before hanging up. I assume they are not a certified call center and their average speed of answer sucks. I am a call center manager at a Health Insurance Company and this is POOR customer service. How am I supposed to get help if you don't answer the phone. I absolutely HATE having to call ADP. I wish my husband's company would pick a different vendor. I guarantee we will not be putting money into a FSA with ADP in the future. I would rather just pay taxes on my money and pay with my own cash. This is ridiculous.

I have spent 3 hours per day for the last 2 days trying to get through to ADP customer service. I have tried calling back at different hours, have waited on the phone for an hour plus at a time before needing to do something else, and when I thought I got through the call was ended on me abruptly before I could even talk to someone. Completely dissatisfied and need my customer service issue resolved ASAP.

It has been over a year since I got a refund/new card. They keep you on hold for hours. You tell your story then they transfer you to someone else who claims to know that they don't know your story. Then they transfer you to someone in "escalation" who gives you a fake name and phone number. They should all be in jail for fraud.

Apparently, there's been an issue with ADP's Aline website at mycard.adp.com redirect where ESET Nod32 Antivirus 9 along with Google Chrome would see their SSL as using an obsolete SHA1 cipher for HTTPS. The cipher was not, in fact, actually obsolete but SHA256 with RSA2048, which should be fine, but it didn't stop Nod32 and Chrome from killing the connection much of the time when I tried to check my account. After a bit of back and forth with a lovely lady named Shona from ADP, we got it bumped up the line until some unknown hero fixed something in the backend to fixed the issues myself and I assume others were having. Now the website is in fine working order.

My paycheck was deposited into my ADP account on Wednesday night 1/4/2017 and on Thursday 1/5/2017 my account was hacked. From the information I gathered someone was able to call in to ADP, change my address on file, have a new card issued, and drain my account of my paycheck making 4 withdrawals from an ATM in a Publix Supermarket. My entire paycheck was taken and I have to wait 10-15 days to hear the outcome of their investigation. This is really unfair to the customer. Their system was hacked like one reviewer stated back in May 2016 and I have to suffer. I have never heard of a bank making a customer wait almost 2 weeks to get reimbursed on possible fraud charges. I can't do anything. I HAVE NO MONEY.

We use ADP payroll and Pay-By-Pay workers comp and I must say we LOVE THEIR SERVICES!!! Very easy to use the RUN ADP on our computer or even the mobile app. When we call into ADP for certificates of insurance, we receive them very easily and quickly.

I got my new card to receive my paychecks from my employer. Talked with customer service to find out why paycheck not deposited. Told to call employer. 3 days later log into ADP Card website, it says a new card is being sent?? Why?? Didn't ask for it. Then get new card after 2 weeks, activate it, download app for phone. Website won't show me any balance, no info at all. Try to log into app, says my credentials not valid.

For almost two years, my Ipay has NOT updated with my pay stubs. There's next to no way to contact the company, and the ticket I put in to contact them, is still saying "please wait" and not actually submitting. I'm very dissatisfied and confused on how to fix any of this.

Over 2 months ago I filed a dispute on my ALINE card. I was told I would be receiving emails/mail regarding status and any information requested. Mail came late or not at all and I never received any emails. They requested a letter and supporting documents which I submitted within the required time frame. I never heard anything from them. I called to follow up and was told they never received my info which I told them I faxed. They then found it and said it would be processed by the end of the week.

My husband has been with GM for many many yrs. & all the sudden 7 weeks ago we got a wage garnishment letter saying that Indiana state IRS was garnishing for 1900 supposedly owed. ADP approved it & started taking 90% of each week's check for 7 weeks now. I owed supposedly 1900 total & they have taken 2800 so far & still haven't stopped. The IRS said they are not allowed to take that much of our pay because some act protects us for a max. taken of 25% each week until the 1900 is met & then is to be stopped immediately.

ADP sent me two debit cards and none of them works. My employers deducts the money out my paycheck for my FSA and my FSA and HSA cards from ADP doesn't work. I was given excuses such as the card wasn't active, I had two separate accounts so I needed two separate cards. I received the 2nd card and it didn't work. Their representatives hung up the phone. On multiple occasions I was told to submit my claim by forms. But my cards still don't work.

I have been trying to contact customer service with ADP for months and I am always on hold for almost 15 minutes and just hang up. My card was suspended and I lost $60 because I couldn't substantiate prescription co-pays on time. I never had to do this in my 3 years of having my account. Now I have $2600 in my account that I can't even use because I can't talk to anyone. I will not be doing this another year!

I had a ADP trip account and money was promptly deducted from my pay check and I was given a ADP debit card to purchase the metro card (MTA New York), which I was using for my commute to work. Sometimes ADP debit card didn't work and since I had to go to work, I purchased metro card using my personal credit card. So when I left that employer on June 30, 2016, $240 was left in my account.

Child Support order was reduced at the beginning of December 2016. I'm paid weekly by the same company it's been deducting the past 4 years. Since the order was updated, ADP has now continually withdrawn 2x the amount from my weekly check. I've called 7 times, each time saying I'm still paid weekly and nothing has changed, and told it's still an "open ticket" and everyone I've spoken to said it's fixed, they're "monitoring it" and I should have no further problems. I was reimbursed the 1st week "mix-up" but I'm waiting for the others to be reimbursed. Then today, another 2x withdraw amount. Unacceptable and can't get anyone to actually fix it!

I have been with ADP for two years. I own two small businesses & was referred to them by my accountant. The first problem I have had was a communications problem apparently when calling in payroll. An employee did not get her first direct deposit. I personally called and did not receive good service. Finally I found out they had the wrong checking account. This was for the payroll of 12/16. After much back and forth I thought it was resolved.

The ADP healthcare reimbursement process is so ridiculous and frustrating. I have spent countless hours on the phone trying to get resolution to an issue to which no one seemed to be able to help. Their website is so difficult to navigate. The process of substantiation is laborious at best and they hope that you don't take the time to navigate the process so they can keep your money. There is NO incentive for them to assist you because they have the power to keep your money if they don't find your documentation sufficient. It's a total scam company - thoroughly disgusted with their customer service and process! Stay away from them!

My FSA Debit card was presented for payment at a doctor's visit. Received notice that my FSA card with an available balance of over $1,600 was frozen and could not be used because the doctor charged and was paid $14.14 over the allowable charge. On more than one occasion I contacted ADP to rectify the problem. The last telephonic communication occurred on 12/29.

I started working at a big company 2 years ago. When I started I worked at one of their locations that didn't have parking so I was advised to get an expense account because it tax free. Since May I moved to another location that has parking and didn't the commute account anymore so I canceled it or so I was told. 6 months later I found out that they still deducting money from my check. I have $888 sitting in an account that I will never use. And they telling me I can't get that money back unless I use it for parking. I am very frustrated. It's a lot of money that I can use for my daughter's tuition.

I received a letter from ADP stating I was being garnished by the IRS for back taxes, which I didn't owe to begin with. Regardless, they took out 100% of my pay and when I called to discuss the problem, I was told since it is the government they can take as much as they want. (I confirmed with the IRS that is not true and it is illegal to take 100% of someone's pay). This has continued for 7 weeks now, no pay but still working and the IRS sent an emergency garnishment cancellation but they still have not paid me. Not only is the incompetence rampant here but their customer service is beyond stupid and extremely rude. I have no clue on what to do or how to get my earnings. They have said they are now refunding my money but that was over 3 weeks ago, still nothing.

Fraud Dept. called. Said "your card compromised," I said okay, standard sop, card cancelled. Sent a new one only it was sent on the 12/16/16. I got my direct deposit on 12/23/16. No ** card. Can't use stupid ** starter check. No one takes them. Can't wire transfer to new bank because I need the ** new card number and _ _ _, so now no ** $, no xmas for my kids, no bills paid.

Separated from job in June. I have been paying cobra FSA payments to continue the account. Paid in advance to reduce paperwork. Total of 1000$ paid. Website https://www.benedirect.adp.com confirms payment through 12/31/16. Keep submitting for reimbursement to https://myspendingaccount.adp.com. They keep denying claim because they say the account was closed in October. Case # **. Did not know this account was supposedly closed until the first submission in December. Only communication was the receipt of payment. Why can't one arm of the company talk to the other. Is it possible to take ADP to small claims court? Too small for a lawyer and too much to just give to a company that makes money off of their own incompetence.

These guys suck! I have money left on my card that they took out of my paycheck but they suspended the card waiting documentation that I have provided several times. Now they say the insurance EOB weren't in English. They were when I uploaded them, maybe if they had reps that could read English, that would be helpful. So frustrating to deal with.

Thank you for reading this review. I appreciate your customer service department taking the time to listen to what clients of your system have to say about it. Recently I began working at a company that gave me my first paycheck in the form of an ADP ALINE debit card. The card worked as well as a normal debit card--I bought gas and food with it the day I received it. Later that night I decided to transfer my $98.50 into my bank account, using the ADP website's transfer system. My routing number and account number went through, and I was told the money went over. But it didn't go over. My bank never received the money, and my attempts to find out where ADP really transferred the funds were fruitless. Whenever I clicked on the "statements" or "transactions" button on the website I was redirected to the main page and logged out.

I have a substantial amount of money that was deposited to my account on the previous Friday. It is still not showing as pending and when I contacted the customer service representative twice today, nobody has any information. All I want to do is confirm that the funds were sent Friday. But they claim they would have no knowledge of that which I know is not true. The customer service Representatives may not have that information but some Department in this company does. As a customer I would expect to get the answers that I need.

I had a weird moment at a store where the machine read back duplicate transaction. So I stopped my purchase altogether. I checked my history and I was still charged 3 times for that transaction. Then it happened again last night at a ATM. So I called and the lady I spoke to suggest I look back at the past month. I ended up going up to a year back and finding this has happened many times unnoticed. So I called again and asked to speak to management. Now I have called 3 times asking to speak to some sort of management and still haven't! I am very upset. I've been a long time customer who is now in fear of ADP!

ADP failed to file and submit payroll tax funds to the Fl Dept of Revenue for the 3rd quarter of 2015. After much correspondence with them, they FINALLY submitted in April 2016. However, they shorted the amount owed by $12.13 so $175.00 in penalty and fees and .75 in interest were added. I have tried to get ADP to respond to me - they have not. I have notified Fl Dept of Revenue of the issue, but they just want their $187.88. If payment isn't received within 22 days, they can seize our bank accounts, and place an injunction that prohibits us from continuing to employ workers. I would NOT recommend ADP to anyone!

We switched to them and from the minute we started we had issues. I should have known to not move forward with them when one of the account set up members started an argument with me over emails so bad that our account manager had to pull her off our account. They entered SSN incorrectly, deductions incorrectly. We have many that have 401K and they never sent the payments to the company so I spent 4 hours fixing the balances that hadn't been sent. They were taking the money out just not sending it. I ended up having to go the DWD site and calculating all money missed in interest and we ended up paying that not them. In the 4 months we had them we paid them 1 time because of the constant mess up.

The company I work for uses ADP for payroll services. I have child support that is payroll deducted, and ADP HAS NOT submitted these payments for the past 5 WEEKS!!! Therefore, I am looking at A LOT OF LEGAL ISSUES!!! Someone please tell me how this can happen, be tolerated... How can a company just "sit" on money??? I'm not the only one, there are at least 100 people going through this as well.

Was trying to settle a dispute that was suppose to cleared up on your end that resulted in my account being over drawn $-159.00. This dispute has been going on a month and I was under assumption it was being taken care of being as though I follow my end and did protocol. Customer service reps and supervisor has been very rude. I was being placed on hold for nearly 1 hr. And I have a screenshot of my phone call to let you know how long. Please this needs to be address. I should not be treated so rude with money that should not of been taken out in the first place.

I get a weekly direct deposit from ADP and there is always a issue with the deposit, I changed and updated my address 3 weeks prior to stopping my direct deposit and requested for a paper check via US mail. ADP stopped my direct deposit, issued me a paper check but sent it to my previous address 4 states away. I'm still waiting for my court-ordered child support.

ADP needs to bring its support back to the US. There is such a huge cultural difference, that the call center I dealt with couldn't problem solve off the script. And the fact that the only way to make a payment for unresolved invoices to MAIL A CHECK!?!?!? Really? MAIL A CHECK??? What year is this?

My paycheck was deposited into my ADP account on Friday and on Sunday I received a call from the "fraud department" advising of "unusual activity." My balance was ZERO - money was taken out in increments of $400 from five different ATM machines. ADP refuses to reimburse the money while performing their "investigation" which could take between 30-90 days. This is paycheck money! I can't pay my bills until the next pay period. Every major bank in the United States reimburses money missing due to possible fraud the next day. It is the company's responsibility to secure their network - my card never left my wallet. ADP was HACKED in May, 2016 due to their lack of security yet I have to wait up to 90 days to get my money back?

ADP is the worst company I have EVER worked with in my professional career. We used them due to a referral from a bookkeeper. They allowed employees to fraudulently put themselves on our healthcare program and now we are in lawsuits with these employees due to what ADP allowed. We could NEVER get anyone on the phone to answer any questions. ESPECIALLY when it came to healthcare. Now I just got a notice that they didn't pay any of my taxes for 2016 so far and I have to go to court and show where these were paid. Since I canceled ADP I don't have access to any of these reports and of course ADP is clueless. Just spent 1.5 hours on the phone AGAIN!!! We will never use this company EVER EVER EVER!!!

When my work gave me the option to use ADP I decided to give them a try and let me tell you that was a huge, huge mistake. Last month I had two fraudulent charges on my card, one for $175 and the other for $94... Since it's been over a month and I haven't heard anything back even though I call them at least once a week they just told me today it's now going to take another 45 to 50 days before a decision is made if I will get that money back! After looking at all of the reviews now I understand why ADP does NOT participate in the ConsumerAffairs authorized partner program... For the love of God stay away from this company and if you choose to use them pray to whoever your God is that you do not receive a fraudulent charge.