ADP Payroll Services Reviews

My FSA Debit card was presented for payment at a doctor's visit. Received notice that my FSA card with an available balance of over $1,600 was frozen and could not be used because the doctor charged and was paid $14.14 over the allowable charge. On more than one occasion I contacted ADP to rectify the problem. The last telephonic communication occurred on 12/29.

I started working at a big company 2 years ago. When I started I worked at one of their locations that didn't have parking so I was advised to get an expense account because it tax free. Since May I moved to another location that has parking and didn't the commute account anymore so I canceled it or so I was told. 6 months later I found out that they still deducting money from my check. I have $888 sitting in an account that I will never use. And they telling me I can't get that money back unless I use it for parking. I am very frustrated. It's a lot of money that I can use for my daughter's tuition.

I received a letter from ADP stating I was being garnished by the IRS for back taxes, which I didn't owe to begin with. Regardless, they took out 100% of my pay and when I called to discuss the problem, I was told since it is the government they can take as much as they want. (I confirmed with the IRS that is not true and it is illegal to take 100% of someone's pay). This has continued for 7 weeks now, no pay but still working and the IRS sent an emergency garnishment cancellation but they still have not paid me. Not only is the incompetence rampant here but their customer service is beyond stupid and extremely rude. I have no clue on what to do or how to get my earnings. They have said they are now refunding my money but that was over 3 weeks ago, still nothing.

Fraud Dept. called. Said "your card compromised," I said okay, standard sop, card cancelled. Sent a new one only it was sent on the 12/16/16. I got my direct deposit on 12/23/16. No ** card. Can't use stupid ** starter check. No one takes them. Can't wire transfer to new bank because I need the ** new card number and _ _ _, so now no ** $, no xmas for my kids, no bills paid.

Separated from job in June. I have been paying cobra FSA payments to continue the account. Paid in advance to reduce paperwork. Total of 1000$ paid. Website https://www.benedirect.adp.com confirms payment through 12/31/16. Keep submitting for reimbursement to https://myspendingaccount.adp.com. They keep denying claim because they say the account was closed in October. Case # **. Did not know this account was supposedly closed until the first submission in December. Only communication was the receipt of payment. Why can't one arm of the company talk to the other. Is it possible to take ADP to small claims court? Too small for a lawyer and too much to just give to a company that makes money off of their own incompetence.

These guys suck! I have money left on my card that they took out of my paycheck but they suspended the card waiting documentation that I have provided several times. Now they say the insurance EOB weren't in English. They were when I uploaded them, maybe if they had reps that could read English, that would be helpful. So frustrating to deal with.

Thank you for reading this review. I appreciate your customer service department taking the time to listen to what clients of your system have to say about it. Recently I began working at a company that gave me my first paycheck in the form of an ADP ALINE debit card. The card worked as well as a normal debit card--I bought gas and food with it the day I received it. Later that night I decided to transfer my $98.50 into my bank account, using the ADP website's transfer system. My routing number and account number went through, and I was told the money went over. But it didn't go over. My bank never received the money, and my attempts to find out where ADP really transferred the funds were fruitless. Whenever I clicked on the "statements" or "transactions" button on the website I was redirected to the main page and logged out.

I have a substantial amount of money that was deposited to my account on the previous Friday. It is still not showing as pending and when I contacted the customer service representative twice today, nobody has any information. All I want to do is confirm that the funds were sent Friday. But they claim they would have no knowledge of that which I know is not true. The customer service Representatives may not have that information but some Department in this company does. As a customer I would expect to get the answers that I need.

I had a weird moment at a store where the machine read back duplicate transaction. So I stopped my purchase altogether. I checked my history and I was still charged 3 times for that transaction. Then it happened again last night at a ATM. So I called and the lady I spoke to suggest I look back at the past month. I ended up going up to a year back and finding this has happened many times unnoticed. So I called again and asked to speak to management. Now I have called 3 times asking to speak to some sort of management and still haven't! I am very upset. I've been a long time customer who is now in fear of ADP!

ADP failed to file and submit payroll tax funds to the Fl Dept of Revenue for the 3rd quarter of 2015. After much correspondence with them, they FINALLY submitted in April 2016. However, they shorted the amount owed by $12.13 so $175.00 in penalty and fees and .75 in interest were added. I have tried to get ADP to respond to me - they have not. I have notified Fl Dept of Revenue of the issue, but they just want their $187.88. If payment isn't received within 22 days, they can seize our bank accounts, and place an injunction that prohibits us from continuing to employ workers. I would NOT recommend ADP to anyone!

We switched to them and from the minute we started we had issues. I should have known to not move forward with them when one of the account set up members started an argument with me over emails so bad that our account manager had to pull her off our account. They entered SSN incorrectly, deductions incorrectly. We have many that have 401K and they never sent the payments to the company so I spent 4 hours fixing the balances that hadn't been sent. They were taking the money out just not sending it. I ended up having to go the DWD site and calculating all money missed in interest and we ended up paying that not them. In the 4 months we had them we paid them 1 time because of the constant mess up.

The company I work for uses ADP for payroll services. I have child support that is payroll deducted, and ADP HAS NOT submitted these payments for the past 5 WEEKS!!! Therefore, I am looking at A LOT OF LEGAL ISSUES!!! Someone please tell me how this can happen, be tolerated... How can a company just "sit" on money??? I'm not the only one, there are at least 100 people going through this as well.

Was trying to settle a dispute that was suppose to cleared up on your end that resulted in my account being over drawn $-159.00. This dispute has been going on a month and I was under assumption it was being taken care of being as though I follow my end and did protocol. Customer service reps and supervisor has been very rude. I was being placed on hold for nearly 1 hr. And I have a screenshot of my phone call to let you know how long. Please this needs to be address. I should not be treated so rude with money that should not of been taken out in the first place.

I get a weekly direct deposit from ADP and there is always a issue with the deposit, I changed and updated my address 3 weeks prior to stopping my direct deposit and requested for a paper check via US mail. ADP stopped my direct deposit, issued me a paper check but sent it to my previous address 4 states away. I'm still waiting for my court-ordered child support.

ADP needs to bring its support back to the US. There is such a huge cultural difference, that the call center I dealt with couldn't problem solve off the script. And the fact that the only way to make a payment for unresolved invoices to MAIL A CHECK!?!?!? Really? MAIL A CHECK??? What year is this?

My paycheck was deposited into my ADP account on Friday and on Sunday I received a call from the "fraud department" advising of "unusual activity." My balance was ZERO - money was taken out in increments of $400 from five different ATM machines. ADP refuses to reimburse the money while performing their "investigation" which could take between 30-90 days. This is paycheck money! I can't pay my bills until the next pay period. Every major bank in the United States reimburses money missing due to possible fraud the next day. It is the company's responsibility to secure their network - my card never left my wallet. ADP was HACKED in May, 2016 due to their lack of security yet I have to wait up to 90 days to get my money back?

ADP is the worst company I have EVER worked with in my professional career. We used them due to a referral from a bookkeeper. They allowed employees to fraudulently put themselves on our healthcare program and now we are in lawsuits with these employees due to what ADP allowed. We could NEVER get anyone on the phone to answer any questions. ESPECIALLY when it came to healthcare. Now I just got a notice that they didn't pay any of my taxes for 2016 so far and I have to go to court and show where these were paid. Since I canceled ADP I don't have access to any of these reports and of course ADP is clueless. Just spent 1.5 hours on the phone AGAIN!!! We will never use this company EVER EVER EVER!!!

When my work gave me the option to use ADP I decided to give them a try and let me tell you that was a huge, huge mistake. Last month I had two fraudulent charges on my card, one for $175 and the other for $94... Since it's been over a month and I haven't heard anything back even though I call them at least once a week they just told me today it's now going to take another 45 to 50 days before a decision is made if I will get that money back! After looking at all of the reviews now I understand why ADP does NOT participate in the ConsumerAffairs authorized partner program... For the love of God stay away from this company and if you choose to use them pray to whoever your God is that you do not receive a fraudulent charge.

I can't even write it out any better then my letter TO ADP can illustrate the issue. Recently I closed the bank acct into which I was getting direct deposit. I then changed the information on the ADP total source website so going forward my checks would get automatically deposited to my new account. Meanwhile, I spoke with someone at 2:43 pm on the 14th who told me what would happen was that the bank would reject my deposit and once they rejected it a paper check would be sent to my employer for me. The bank rejected it on the 17th. Not "once they rejected it AND...". Once they rejected it. That's it. Well, it was rejected on the 17th and did you issue a check? NO.

First of all, I'd like to begin by saying I have had ADP for many years, only because both jobs were paperless for pay and taxes. Long story short, after problems with a bank, I decided to try out Aline card, as it was offered for our pay if we didn't have a bank account for direct deposit. Biggest mistake of my life. I do not use gas pumps with any card, I always pay card or swipe at the cash register. On 10/28, I removed my rent from a Cardtronics ATM near my job. RARELY ever do that, but I wanted to pay my landlord early to help them out. 2 weeks later, I get another paycheck, go after work to get groceries and go home. Next day, I go into work, stop by the gas station, the cashier says my card declined. That was the 11th. I called several times over the last several days, most times holding is about 45 minutes. Finally got through to people who handle "disputes".

Terrible service. Don't use this company at all cost. My job ordered a pay card from them, I never received it. Then they ordered a second pay card which I was told I was going to receive on a specific date. Still haven't received my card. They then back-paddled and told me a different date. Every time I called and they refuse to give me any other access to my funds.

I setup my 3 businesses with ADP and received a written quote for the payroll services but I am surprised that they are charging way more than they quoted. On inquiring about the charges the main contact Barbara is not responding back and others are just making excuses on her behalf. I won't recommend anyone to use this company. Thinking of suing them for harassment.

$2,200 were stolen from my card in a lot of transactions outside of my work/live area and they don't care, no investigation, Nothing!! I have filed a dispute 2 times, for the second time I didn't even receive a call from them or anything... That makes me think this people is stealing our money. I'm very angry about all this situation, don't even use their services.

My card was used this morning at 6:42 am with the balance remaining on my card, and not by me. When I called customer service to dispute the charges, they told me I had to wait 3 business days before I could even file the dispute even though I was not the one to use my card. Now my funds will be tied up for 7-10 days because they are reissuing a new card. The worst part is that his job basically forces you to use this card because they won't do direct deposit, and they won't issue paper checks... :(

I don't even know where to begin here. I've never written a review about a company but I can't hold back on this one. Don't expect them to ever get anything correct. You'll be on the phone with them several times before they actually do what they say they will do. There is no accountability because you speak with a different person every time. Don't do it.

Our business was talked into switching payroll companies and this was the worst decision ever. Though their program is very user-friendly, they can't seem to get account details correct like payroll input dates, payroll dates, YTD information and YTD tax information. Because of their lack of detail our staff did not get paid twice, you cannot use this company and be stress free - you always have to be watching for a mistake they have made. The support staff only seems to know how to do half of their job and then you are told to call back so someone else can hopefully help you. The past 6 months has been a nightmare with only running 1 successful pay run. Avoid this company at all costs.

I have now been on Cobra through ADP since 6/2016. I have had to call this company every month after the first of the month to get them to update the prescription plan to my insurance. Every time we go to get my husband's meds a few days after the first we are denied because eScript says we have no coverage. I pay my $873.00 monthly payment on the 19th of the previous month, that is 2 weeks early!!! I call ADP on or around the 5th of the month so have them call eScript and resolve this. I send emails to ADP and file complaints with their supervisors as well. And nothing gets resolved, nothing. It's the same issue month after month. This has got to be the worst company I have ever had to deal with. And to think that I will have to continue to do this for the next 12 months!!! It is disgraceful.

I have this load card for my paychecks. I was overcharged at a fruit stand in Florida. I contacted the owner and customer service. I explain the situation and I kept getting, "I'm so very sorry for the issues you are having. We can reassure you that in 7 days your card will reflect the overcharge. Please contact the company..." Well at this point I'm boiling mad. I've done told the operator I was in touch with the owner of the fruit stand and I just needed to know my next move to get my money back. She goes right back into.. "I'm so very sorry..." STOP READING YOUR PAPER AND ASSIST ME. I called again and was asked my last four of my ss # three different times. I asked for a supervisor and was hung up on. Placed my second call and got a supervisor... Now if the call is monitored... look it up. I laid it out as plain as one could... hung up on again!

I have worked with this company as a 'new' small business owner. In that 12 month timeframe, my business had to move a new location. There are now collections accounts that have been filed against my business because ADP is 'handling' them. Monies transferred in and out of my account in the last 5 months has been in the THOUSANDS of dollars. And just last week, another set of THOUSANDS of dollars was taken out with no explanation.

Horrible!!! I'm very frustrated with ADP and their horrible glitches that constantly make us look incompetent with our employees. They have made mistakes almost every time I ask them to change/correct something on our payroll. On 09/28/16 I realized that 12 employees were not going to get pay for PTO hours... I was on the phone for almost 4 hours!! Not to mention that ADP employees seem like they have no idea what is going on. I've spent hours and hours regarding our data mapping and PTO earnings, every time the calls get picked up is by a foreign call center (India I believe). I spent so much time rejecting and uploading payroll, making sure it's perfect. It shouldn't be this difficult and painful!!!

Our company switched to them and it's been a nightmare! Something so simple. What do I need to submit to file a claim form for transportation to a doctor's appointment? Simple... Told me I need to print out Google Maps. Told me I needed Google Maps and a spreadsheet. Told me I needed a copy of my appointment card and one of their forms. Apologized for the people who came before her smh! I wish there was a way to get my money back because this company is HORRIBLE! Why does it take 4 people to get a simple answer? At this rate I probably should just give up.

Do not use under any circumstances. My representative Michelle ** was very friendly on the initial contact and set me up at my bank BB&T in Mount Pleasant. Then all of the problems began. I was being charged taxes on employees where there should not have been taxes. The call center was incompetent and I eventually paid my account to fix the problem. Several months later I received information that I was being find by the state of SC due to not filing forms (ADP was supposed to do this). When I contacted Michelle to pushed me to the call center and then stopped returning my calls. The call center pushed me to management who stopped calling. The most helpful office was the state of SC (who has now fined my company). 9 months later - still no resolution. Do not use ADP.

I have avoided ADP and companies like it for years because the reimbursement process is so cumbersome as to be extremely stressful and even more so time consuming. I was not able to register and they were not at all helpful in rectifying this. Being registered would have made my life much easier. Instead, I faxed requests, which they claimed never to receive. I then mailed (via USPS) and they quickly reimbursed me. If only I could register. I've called many times and I think I'm going to send a letter so that maybe they would take my request more seriously. I was alarmed because I have > $500 stowed away with ADP for health care reimbursement for the year. That's a lot of money to not have easy access to.

This review is for their flexible spending account system... You submit the claim for X dollars to ADP, your flexible spending account as X dollars as a balance and they end up reimbursing you x minus y dollars saying it's overpaid account. Really - How is it overpaid when I have a balance of x dollars and I'm making claim of x dollars? Their logic, I had an outstanding payment substantiation of y dollars therefore they withheld the money - wait. They should not have any right to hold my money, substantiating an existing charge should not be co-mingled with the outstanding balance. Keep in mind - the balance in the account is my money and not ADP's, they should have no right on determining that they need to subtract y dollars and call it overpaid. Frankly - they're acting like bullies and should get their act like a professional company.

In Nov. 2015 I called ADP and told them the two companies that they were processing payroll for were no longer in business and that they needed to make sure that the end of year processing completed. I again called their service center on January 28 and checked to make sure that they were sending out the W-2's. Before the end of the month my former employees had contacted me about not receiving them. They told me at that time that they had processed them. About a week later I received the hard copy in the mail and sent them to the employees. In March 2016 I received a bill from the state of Utah for penalties for not filing the W-2 with the state of Utah. I went to the Utah State Tax Commission office with the W-2 required by the state. A slight problem there were to be filled by ADP electronically and would not take a hard copy.

We discontinued services with ADP in Sept 2015. Actually they suspended the services and we moved forward. Right after that we began to receive GA Dept of Revenue notices that ADP had been submitting our State taxes under the wrong ID number. It took months to get right. ADP has continued to deduct their service fee monthly as if we were still processing payroll. When I called today they claim we did not give them notice of our intent to leave. Hello ADP you are the ones who suspended the service. Also during Sept 2015 we had several calls obtaining reports and information to move payroll to another company which we are very pleased with -- Paychex. Now they are offering 3 months refund. This is nothing more than theft. We will be contacting their corporate office and allow them the opportunity to refund the monies that were taken from our account unauthorized before proceeding with legal action.

First ADP set me up with a salesperson in Nov '15. They asked for wrong info so we had to go back to bank and re do much of initial app due to their lack of info. Salesperson set me up with a program. I chose the lowest cost option. She told me they had because I am a small startup with 1 -2 employees. Then they transfer you into the system of customer service agents... After running my first couple of payrolls I see my payroll acct going into the negative, oops I thought. I remedied the situation I thought. Nope - ADP is charging me some additional fee that I never authorized and it has caused a cascading chain of negative balances for my simple, old payroll account.

I've been with ADP for two months. In the last week I've received no less than six calls from different sales people trying to sell me the same services I've already denied. They are relentless. Meanwhile, I've had a tax issue that no one would help me with until I sent an email to Investor Relations. Now they are suddenly on top of the problem. The company is disconnected and automated to the point that you will need to work hard in order to get personal service. I'm dropping ADP after the next payroll cycle and writing a "do not call letter." The number of sales calls from ADP employees who have no clue you are already with ADP is ridiculous. One sales person tried to hide the sale call telling me he needed information that I knew they already had. Three sales calls were in the last 24 hours. This company simply wants sales, they have no interest in service.

We have now told a specific salesman over six times that we are not interested in ADP. He continues to come in and call, occasionally there are times when the office only has one female working. We are now afraid to leave the door unlocked because this individual continues to come to the office unannounced and unwelcome; even though we have made it blatantly clear we are not interested. It is now harassment and even further reasoning as to why we refuse to use this company.

I absolutely do not recommend ADP as a payroll provider. I am an accountant doing payroll for 3 separate companies and every time without fail when I call them it takes over an hour to actually speak to someone and get my problem resolved (when they can actually resolve the problem). I encounter problems with the 1 out of 5 times that I prepare payroll. The problems are either with login credentials, or data entry errors that they imputed etc... It is the MOST AGGRAVATING experience having to deal with them. You get transfer from one person to the next without them even telling you where they are transferring you to, so all you hear throughout your hour is "WELCOME TO ADP, BIENVENUE CHEZ ADP... for English press 1" etc... I know their answering system by heart. I will definitely change companies and never go back to them. They make some of my days miserable.

Don't sign up for ADP Payroll Services. Their refund policy is the worst!!! They informed me that my disputed transaction will take 90 days for them to investigate review and process if they're found if it's found that they owe me a refund.

During the last few days has been very hard on me. Depression and anxiety has kicked in on over time. I've had my ADP card for about 5 months now seem to be working perfectly fine. I get paid every other Tuesday at the job I work at. I recently got paid by my job and order pizza Friday as my gmail stated 19.92 cent to be taken. When the pizza man popped up he was asking if there was a problem because all my order charged was 3.94 cent. I said no, showed him my email to let him know I've paid. He said okay, left it alone, and it could be a issue with the computer...

I am a new HR manager at a company that uses ADP payroll and HR services. I have been here for two months and spend more time on hold with ADP customer support than on any other task. I have tried to be patient and understand that I need this service to provide some much needed automation to the company I'm working for, but at this point, I'm ready to give up. The people on the support line are not trained well at all. There are varying levels of expertise, so the correctness of your response depends on who answers the phone. You get a different person every time you call so one issue takes weeks and weeks to get resolved, if it ever does get resolved, before you tire of the runaround.

I've faxed authorization forms 3 times to their fax number. They always claimed they didn't receive it. I faxed the 'Lost Check' claim form to the number printed on their PDF form downloaded from their website, they never received it. Nightmare.

Every time I want to look at MY pay stubs or MY W2's, these ** jokers reject my login and password information. I then have to send an email to my company's ADP admin to get it unlocked. The FACT that ADP does not allow me to see MY personal information when I request it is OUTRAGEOUS. If you are a company administrator, look elsewhere. This company is crap and will just piss off your employees.

This company is the worst. If your company uses them for any kind of payroll services, I would recommend you not to use them for any commuter benefits. If you do not receive your commuter card in the mail, they will only reimburse you once per calendar year. They do not have this policy on their website. However their policy does state that if you submit your claim before the 10th of the month then you will get refunded. Then, they will turn around and say that they have to receive the card back to them before the 27th of the previous month. They are a fraudulent rip off. They basically have stole my money.

My boyfriend entered my social security number into the computer by mistake while filling out paperwork online for his new employer. He was half asleep and looking down at mine on one of our tax forms when this happened. He has made several attempts as well as his employer to rectify this and nada, nothing, no help from these bums. They pass the buck, stall and just down give a damn. Our next step is to go the SS administration to ask for help out of total frustration. They stink.

Omg! I hate this damn company. I had a garnishment that was complete and ADP sent back a refund check to my employer addressed to the garnishment department instead of in my name. I sent the check back 3/20/2016 and they received it 3/22/2016. I called adp on the following day 3/23/2016 and asked about the process. So I waited until April 8, 2016 to call back to ask about the whereabouts of my check. According to the sorry ** rep who answered the phone she advised I should receive my check one to two pay cycles via direct deposit. :(

Today I noticed a -33.33 debit from my business account stating something Pizza on the end and being applied by ADP Payroll. I immediately went over every statement and it dated back to 1/23/15!!! Thankfully we only use that account for payments to ADP Payroll. I called and explained the situation to them and after several holds and transfers I spoke with a lady Carol... who gave me her fax number and told me to send all copies of transactions. I asked her to make sure. Since she is sharing the fax machine with other team members could she please call and confirm she got all pages. She agreed and promised to call before the end of the day. Tried to fax... their machine wasn't working... said this number didn't work. So I called back again... same process.

I have just taken over the matter of my husband Michael's account. My husband hired ADP payroll services over a year ago. They have continually failed to report and pay our accounts. They claim it is not their fault and responsibility. My husband has spent most of that time receiving notices and trying to contact ADP, who never returned our calls or simply just passed us on to the next guy. I am thoroughly outraged and what has happened. I need information. Anything you have, late notices, communications, documents, and where our account stands. I need to know what I need to do with your office to take care of this matter. I have so many notices and so many letters from.

Created an account to specifically talk about how non-functional this website is. Unable to complete important payroll info for my new job because of a glitch on the emergency contact page. Won't even let me back out of it. Tried three browsers on two computers and it will refuse to let me do anything at all. When I called for help or to complain about this, was unable to get hold of an actual human being. I am beyond livid. Please don't use this service unless you absolutely have to. Currently making it impossible for me to get my paychecks on time.

Totalsource failed to notify me about change in FSA Account deadline causing me losing $1000+. This is the worst experience I had with any payroll provider, not admitting that they should have notified me, letting me use the remaining account.

I'm an IP for the state of Washington. They recently changed our payroll system. Using IPOne and ADP. I decided to use the ADP Aline card with direct deposit. My first payday with the Aline card, no card. They sent it to my old address from 4 years ago. They do have my current mailing address. I was told I had to cancel the first card and it would be 7 to 10 days for the new one to arrive. Well I haven't had a paycheck in over a month and just about broke. I asked if they could give me the numbers from the new card so I could transfer the money myself because they do not offer that. I was told they could not do that and that they would send me a check by mail in 5 days so I could use MY money. It's been 7 days and still no paycheck.

This site is a joke to say the least...can never access pay stubs. When my information is added at login says no person found. Ridiculous. No wonder this co. has a 2.0 rating. It's garbage.

Last year, they did not give me a correct W2 and I had to file after April 15th to correct them (fortunately, I was not charged a late fee or anything). This year, they still have me on file as an NJ resident when I live in NYC. They have my earnings listed as residents of both states, when I only lived in one. I asked them to correct it on the first day of March. They told me I'd get an updated hard copy in my mailbox; I haven't. Then, this past Tuesday, I called and emphatically explained to them that I needed a corrected W2 because when I enter the W2 they gave me in TurboTax, I got an error message and a NY state pay of over $900 (!). The woman I spoke to said she'd forward my information over to somebody else (Apparently, it was asking too much for her to just transfer me over to another department that could take care of it myself).

Automatic Data Processing Inc. Currently applying for work and this system is relaying personal information to and from my ISP. They just resulted in Facebook blocking me from using my social media account. If I can't connect to LinkedIn and I can't connect to Facebook and I can't connect to social sites on a computer with internet, then my guess is they are bypassing my computer's personal information along with whoever else. That can affect my eligibility for work.

I have spent 2 days on the phone over the course of 2 weeks with Voya - the 401k administrator of ADP - to roll my 401k over to an IRA. I called to move my 401k over to an IRA and although I verified my social security, address, employment info - anything you can think of - I was also required to offer a 4-digit pin which I supposedly received when I started payroll with my previous employer. Without the pin, they cannot move my money to an IRA. Did I mentioned how rude and patronizing the customer service rep was? At any rate, they were sending a new pin in the mail. Two weeks later, still no pin. So I call again (this rep was nice but ignorant) - "Sorry, we can't do this without the pin, we'll have to send it out again and that I should take any complaints up with the postal service."

I haven't received my W2s for 2015. I have went to my employer. We updated my address and it's been another two weeks and still no W2. They were received on time last year with no problems. But in 2014 I never received them after going to employer three times. I didn't have them on April 15th, tax deadline day. I went to get my taxes done and H&R Block sent me back to my employer who then got in touch with ADP. Finally they were faxed over to my employer within 5 minutes. I don't understand why it was a complicated process. It looks like it's going to be that way again. Enough is enough.

Due to ADP's atrocious and inaccurate records, I have not received vital information and have spent many hours unraveling the mess that ADP created. ADP has my correct mailing address and sent proof of health insurance to me for 2015 but DID NOT SEND MY W2 form (it is now March 2016). ADP still lists my FORMER email with my former employer and has not updated it after my many attempts. Because of this I cannot access my Voya retirement fund (for at least 1 week - awaiting an update).

I am a full time student as well as work full time. I have ADP for my paychecks for work. I called in January and spoke to a SUPERVISOR. I was told that my school could deposit my refund checks onto my card as long as they have my account and routing number. So I set up direct deposit for my school. My school issued 2 deposits totals 3000 dollars. I called ADP because they were not showing up. After waiting on hold for HOURS I was told "we can't take deposits like that." So now I have to WAIT for ADP to reject the money so my school can issue a check. That 3000 dollars helps pay my bills.

My husband and I enrolled in an $1800 a month Cobra medical plan. Literally EVERY month we've had to call ADP at least twice because either our insurance or prescription coverage showed that we were no longer covered. Each phone call to "turn our coverage back on" took an hour. We were never able to receive an accurate explanation as to why insurance that had been paid for way ahead of the deadline was not continued. In one egregious example, my insurance company was not covering me for January and February even though we'd paid through March. I only discovered this as providers billed my company. My husband and I were caused a great deal of stress, and in some cases did not go to medical appointments or receive medication while waiting for ADP to communicate with our insurance company. My husband has recently become disabled and the stress this had caused us is unconscionable.

There has been a change in how ADP does business and it was done without notifying the customers. We used to have a dedicated customer support person. I called with an issue last week. The phone # has been changed. Instead of a regional call, the facility is in Georgia. You deal with whoever finally answers your call. I called my sales rep. He pretended he didn't know what was going on. He said he would handle my issue. It has still not be remedied. And all I am trying to do is get them to correct my unemployment contribution rate. No one has any knowledge of receiving the first fax. I was told to ask for proof of receipt next time. Should this be so complicated and time-consuming? I switched from Paychex a year ago because they were getting lazy. Now if Paychex knocks on my door again, I will consider it.

A month ago I cancelled my Direct Deposit and set up a new one. The previous bank account was closed. I received two manual checks. My last live check had the correct new banking information on it with the statement that it was received and direct deposit would being upon account verification. Today when I checked, it turns out they attempted to deposit my check into the previous account. My company's ADP is in a different time zone so I waited until 9 am my time to call. I was on hold for 15 minutes. When I finally got to speak to someone she explained that I would have to wait for the old bank to reject the funds back to ADP and at that point they will send a manual check. This process can take 10 days. I then pointed out that this was their error, not mine. She checked things in her system and told me she did not know what happened and then said I couldn't speak to a supervisor.

I have been using ADP for 3 years now. I only have two employees but for just $50 a month I am able to run a monthly payroll and they pay all my taxes and handle be W-2s. I originally learned about them in a review at **, (where Intuit was #1). Ironically we tried 3 different services, including intuit, and ADP has outperformed them all.

This is the WORST payroll company I have ever had to deal with. The customer service is almost non existent. If you need any assistance, plan on being on the phone for a min. of an hour. Whenever I have had an issue I have been transferred back and forth between payroll and time attendance because neither department can figure out the issue. For the amount of money they charge, they should be assigning each company a dedicated support manager. I have been working with ADP since August (it is now almost March) to correct a PTO policy they set up for us (this policy was a mess and nothing was set up correctly) and I have been transferred between CS reps numerous times. They don't have a direct line that you can call to speak with them and it takes a week to hear back from them.

ADP did not correctly set up our payroll account. Did not have EI, CPP, Auto Vac. And taxes set up. We ended up paying lump sums to all employees and back payments to the Government. No customer service. Do not return calls. Hidden service fees.

I have been trying to get in touch with ADP to get a copy of my W2. I contacted their chat support to get a number to call. Their representative was rude. Deena ** is her name. She left the chat when I'm not even done asking questions. These representative needs to be trained Manners 101. If I can give it -5 stars I would. 1 is too much.

I spent 40 minutes on hold simply trying to change an error in my email address. I was transferred 3 times because no one in the department could help me or "didn't have access"...to fix an email address on my account. The automatic directory is trash and leads you in circles and then you sit on hold for 10-15 minutes depending on how long it takes for someone to feel like they want to answer the phone. Point is I wasted close to an hour for them to tell me that I need to go to my HR department to have them request to change my email address.

Have not received the funds from my Flexible Spending Account. Myself and another HR representative have spend countless hours on hold, only to hear that my case is still being researched. I filed the claims early November 2015 so I could have the extra money during the holidays. That was a disappointment and inconvenience. ADP states they process claims within 3 days however it's more like three months! I've always opted for Flexible Spending Accounts as I can see value as every dollar counts. Where is my money ADP? I'm wondering if I should get an attorney and or report ADP to the IRS. I set up an online account and provided information about my bank for direct deposit. As an HR representative I would never recommend Flexible Spending Accounts with ADP! I'm happy that my company has gone with another vendor. Hmm, wondering if that is why I don't have my money.

A mistake was made by me in not putting the funds into the right account for payroll at Christmas time. I was out of the office or I would have realized the mistake earlier. We have been using them for over 8 years without ever having made this mistake before. They charged me $75 along with making me do a bank wire. I decided to check on other payroll companies and found out that their fees are outrageous compared to what others want. Just be aware of all the extra fees they hit you with that is basically included in what other companies charge. When I canceled them, they hit me with another charge. Just keeps going on and on and on and on.

This company has lied to me from Day One. The fees they quoted me were not correct. They are triple and double billing my account. They were suppose to get my tax number from TWC. They did not. So then they charged me extra. I canceled the account months ago and they are still taking money out of my bank account. When I try to call, the wait is over an hour. Please run don't walk from this company.

I know Year end must be very stressful for everybody. I need always at this time make adjustments to T-4. Last year I experience very rude customer service. This time is not better at all. I don't know why woman has to be so unpleasant to another woman? This time I didn't get any help from ADP and me and Account we figure out how to do entry for adjustment (although ADP get pay for company service). Very negative experience I would recommend this company.

This company is to be avoided at all costs. Never informed me of changes in 401 k even after I had called them everyday for a week. Call center is in India and they do not go off script. Totally useless and incompetent. Still trying to get my money. This places smacks of fraud.

Our company uses ADP for payroll. I have a garnishment modification which was correct on my November and first December paycheck. However, on my 2nd December paycheck instead of taking out the $5.00 payment, they took almost $800! I opened my case with them on December 23rd and finally had to get my local payroll department involved after nothing was done by ADP. I contacted the payee and was told they sent 4 notices to ADP and were MORTIFIED when I told them what happened. ADP then lied to our local payroll department that they never received a notice until January 4 (which is a lie b/c my November checks were correct!). I called the payee back this morning and they said they haven't received a dime from my employer!! Not the $5.00 in November and not the almost $800 from December! Someone at ADP has my money!!

I usually do not write reviews but want to warn others. Not sure what the problem within the company is, but stay away! They make mistakes, treat accounts as if they belong to them and do not notify customers when mistakes are made. We used them for about 3 months and it cost us $7,200+ to get away from them. Glad to be rid of them.

Used this company for 7 years. Charges kept on ever increasing. They had a good operator in SA but she lost her job when they closed the SA branch. So their parameters and service level changed for us. Then introduced same day processing fee of $70. Another changed parameter. So we changed and guess what - got slogged over $500 for exiting on a 12 month original contract when we'd used them for 7 years. Glad to be out of their clutches.

Dear Lord this company must have a book that they read from of excuses for clients. We got the runaround on our card until the benefits on the card expired. Imagine that. Somebody went home with a 819$ bonus of money we couldn't use because it was tied up in the wrong card, the wrong account, the wrong setting and then expired. 6 phone calls and 7 hours later I get a supervisor and she was beyond more rude than the rest. What a waste of time. You must have zero skills to be employed at ADP.

After being an ADP customer for over 10 years, I am done with them. They have progressively become the worst as far as customer service is concerned. The wait time to speak to a customer service representative is over an hour. Their customer service team are unreliable. Only after multiple phone calls, including a customer service resolution specialist, are their errors corrected. The FSA team is the worse!! The new platform they moved to is extremely cumbersome. ADP services and products continues to decline while their prices continue to climb.

This is the worst company to deal with. I do not have access to my own money, money that I put in there. This last year 2015 I had a rollover from the previous year. I would be logical to use said money first before using the new account. Well, they did not touch the rollover money, I kept faxing different submission forms and they never used that money. Now they say that it is too late to use it. So they pocketed my money, I cannot get anyone to answer my phone calls or emails and if by a miracle I do get someone on the phone they either insist I give them my social security number over the phone or I simply cannot for the life of me understand what they are saying. Could someone help me with this? If not, and you are looking for a company to put in your hard earned money in a FSA account and they point at ADP, run in the opposite direction, not worth it.

The worst website and service. They must have a combined IO of negative 1. These people only want to hold your money and not give it to you. File things wrong. I could go on and on. Everyday just want to call someone and start yelling at them. I do. Now I wouldn't do that because the poor person on the other side has nothing to do with the no good for nothing business. It's the top brass sucking in all the money that are a bunch of good for nothings. They are a bunch of scammers. The ADP debit card is a joke and caused problems with everyone in the company that had it. People were going to stop using Flex spending because of them. That is bad that people are so frustrated they are willing to lose money. Luckily we are switching to Wage Works. We had them before and they were 100% better. I never write reviews but I despise this company. I hope they clean house and wake up one day.

I received 100 cards, a blank check via UPS from this company. Unsolicited, not addressed to me but my location. Trying to get a hold of them is ridiculous. I cannot imagine if I actually had to USE this company for my employees how terrible it would be.

One person at my employer put down my address wrong. From that point, I had to endure one phone call after another trying to get the card mailed to the correct address, canceling the card that had been mailed and returned, and getting the money from the old card onto the new one. Once I finally transferred it, after 3 calls to customer service, I was told it would take 24 hours to transfer the money. This fiasco has gone on for several weeks and no one has been helpful. It's a complete nightmare. Future employers who are considering using it, please issue your employees paper checks until they can arrange for direct deposit to avoid this. It's not worth the headache.

These people are actually criminals. The hidden management fees and exit fees are exorbitant. The platform is cumbersome and incredibly difficult to use for both managers and employees. Our "HR Business Partner" and "Payroll Representative" changed every month or so due to high turnover. We were misbilled multiple times and currently still waiting to receive our money back based on the latest misbilling. Do yourself a huge favor and avoid TotalSource like the plague.

We have used ADP for a number of years to process payroll, HRIS functions, time-off and other modules. Over the last few years the quality and service has diminished and we have MORE problems and wasted time than we have benefits from ADP. Their service is terrible and they do not seem to care if they satisfy our needs or not. We are looking for another solution. I DO NOT recommend ADP to any company considering a full service payroll and human resources solution.

For six years once or twice a year my local small bank which uses IPAY for the online bill pay the site goes down. I call the 800# and get the runaround. Because I run my 33,000 square foot store my husband was doing the bills a couple hours a week. ADP/IPAY says I am not on the account. It's my store for 13 years, the bank knows me and it's in a corp's name! My Corp. Wendy and her boss Robin are incompetent buffoons and that is the nicest thing I can say. 6 to 12 times in the last 5-6 years I have to add me to the account. Their system is dangerous and all banks should stop using them. There must be kickbacks the bank presidents because the site for online bill pay is ALWAYS DOWN EITHER FOR A DAY OR TWO OR AT LEAST INTERMITTENT AT BEST. I hope the bank presidents are getting richer because the customers are so frustrated.

I never write reviews. But, for ADP (Automatic Data Processing, Inc.) I will make an exception. ADP is the WORST company I have ever dealt with in my life. They cannot do anything right, and are apparently too incompetent to ever run a functional customer service line. I was supposed to be paid today via direct deposit, and I am not at all surprised that my money was not put in.

I am treasurer of a small United Church. Several months ago I wasn't paying attention and I failed to have the right amount of money in our account to cover payroll 3 days before the end of the month. I was able to quickly correct it but was charged the exorbitant fee of $75.00. Again this happened and the fee for default is now $200.00. Is this legal?

I have been forced to use this company due to the fact that it is the one my employer use. They are terrible with records and I always make mistakes. I have a garnishment that comes out every week and have to file a head of household to get a 10% deduction instead of 25%. I filed it 9 weeks before they started taking out any money and still screwed it up and took 25%. I contacted them and they said it was too late to get a refund 3 days later after they opened when my check comes on a friday. They said you have to call BEFORE you get paid and I asked her what my psychic abilities need to be to know that they didn't do their job BEFORE I can see my paycheck. This is not the first time either, and when I checked my check again they did it again! Crooks and terrible customer service!

Reloaded my card at Wal-Mart with cash... 150 dollars on the 14th of November. When I went to pay bills money wasn't available. Called customer service 20 times. Spoke to 4 supervisors all reading from the same script. 9 days later still no money and still no answers. Frustrating.

If you are starting a payroll service and want to learn what NOT to do when it comes to providing response to your customers, then call ADP. Placed on hold 30 minutes and speaking with inept representatives, I am frustrated with 888 557-3156.

We have an account in which my husband pays into every pay. We have faxed them the requested paperwork 5 times... 5!!! They put a hold on his account and basically are stealing $570.00 of his hard earned money because they cannot turn on their fax machine or answer their phone. They are horrible. If I could give them no stars I would.

I have been a customer with ADP since 2013, it has been nothing but a headache. Every time I have attempted to use my card it has been declined. I have called customer service numerous times and they were unable to assist. I had saved up to $2,000.00 on the card only to find out that they have lost all my account information and the money. They cannot locate my account or my money!!! On the phone as I type this and they are doing everything to get me to hang up. Do not use this company!

I'm in HR and my company upgraded to Version 8 for ACA in September, and it's been a nightmare. First of all, one of our locations was upgraded ahead of schedule and without any notice, so they just logged in one day and saw a whole new system. Then our implementation specialist was slow, unresponsive, and messed up all of our accesses. He then had the audacity not to return phone calls or follow-up on emails. Their call center has me on hold on average 20 minutes at a time. Every. Single. Time. I'm beyond frustrated with them and am recommending to my managers that we look at another payroll company.

So I enrolled with this company in hopes that it would save me time for processing payroll and facilitating taxes. NOPE!! I have been charged extra fees, received numerous unsolicited phone calls, had to set up my account with them multiple times and had to contact them a bunch of times to figure why my payroll wasn't processed, why I was being charged extra fees and why I can't log on to my account. Funny how this has been more work and costs than what it was intended to avoid! ADP has to get it together. Now have to look for another payroll company and start this whole thing over again. :(

I started contacting ADP a month ago about my HSA card showing insufficient funds and not being able to use my card. I continue to get passed around with no help! I have to be on hold for at least 30 minutes every time, as the 'attempt' to fix the issue with no avail. I asked multiple times for a call back to prevent having to be on hold during working hours, but of course never received one. I was told a week ago that the fund would be loaded in 7 business days. I call back today and was told it would be another 2-3 business days.

Horrible customer service. You call and ask a question you think a CSR can answer, but they are always asking to have someone call back. I have waited since January 6, 2015 for a call back regarding an issue with PTO and have not received that call. I did get an email stating that someone would contact me, that was in March, it is now NOVEMBER and still nothing. We spend over $10,000 annually for payroll services and we get nothing back but poor customer service and the runaround. Alex ** is a supervisor and knows nothing about what he is doing.

On Thursday October 22, 2015 my ADP payroll account through my employer was fraudulently accessed. The person called and identified themselves as me. They had all of my info- SS#, password and secret security questions answers. They had access to my bank account, my W-2's. They then changed my password and phone number associated with my account. I became aware of the intrusion through an automated email generated after my account password and phone number was changed.

I requested to add a second job on my account and was not informed that my current card was going to be suspended if I did that. I spoke to a rep on the day I was receiving my funds from my first job and he told me that card was suspended and that the funds would be on my new card and that my card will be mailed 7-10 business days. Card came and no funds were on new card. The rude rep said it's my employers fault that I need to contact them and that I have a different employer on file which I changed a few months back to the new employer which I have been receiving funds from new employer on same card. So what's the problem? They are rude reps from the Philippines that I can barely understand. I would not recommend anyone to them ever.

Cards are not sent out. All customer service calls are answered in the Philippines & they refuse to let you speak with someone in the USA. 1 1/2 months later, still no card and no access to funds! This company has stolen over $600! I'm helpless.

This is the only option offered at this company to contribute pre-tax dollars to use toward medical-related expenses. Due to the blatant incompetency of this company, they have turned off my card multiple times stating that I needed to verify expenditures. The issue is that I am very contentious about submitting verification of my transactions shortly after an expenditure.

Call customer service, they have too many rude people with language barrier and they can't care less about my benefits being stopped. Suppose to be canceled after they received a court order. They still not canceled. And still no refund 1000+ $.

ADP Payroll has been coding my employees in the wrong department. I've called so many times to resolve this issue and I get a different answer every time I call. I called on one occasion and was told by the ADP rep that it's just going to have to appear wrong because they can't change the employees default? This poses as a huge problem that I want to fix. I would never refer ADP to anyone.

NEVER USE ADP. If you close your account with them, they will keep charging you for life. They had charged me about $162.28 a month for 6 months straight, and I was not doing any payroll because our company went out of business. They were supposed to charge only $55 every time we submit the payroll, but since we haven't submitted any since March 2015, they kept charging us. We called them and requested to close our account and they still kept charging our company. Not only they were charging us the wrong amount, they did not even have the authorization to keep charging us any longer, and yet they still do.

This is the worst customer service ever!! I hate this company and am stuck with them because this is where my tips get deposited.. They deposit my money every night, same time every night.. except on now three occasions when they choose to hold MY MONEY!! And blame it my employer!! It's already deposited, and on one occasion took the money out for a bill and held it for 7 days!!! Really.. these people are scandalous!!

I have been contacting ADP since June 2015 for a Reimbursement application with zero to no response from them. They had me fill 3 application till date of which one has been closed, one is declined and another says incomplete. The customer service people do not know anything. Every time I call they ask me to submit the same thing I have already submitted 3 months back. And the worst thing, they ask you to call back after 3-5 days and when you do that they again ask you the same document. These people have no clue what they are doing and is the worst company you can deal with.

First off, I have used their services for over one year now. I have not had any issues until now, and this issue is unacceptable and unprofessional. The service of ADP ALine card has been great up to this point. I have received funds from my employer without complication and have used my card effectively and efficiently. There has not been an issue where my card was declined. However, their fraud team called me to verify some transactions. Apparently someone had my card number and tried to make several purchases over 1000 miles away from TN. Now that's awesome and I'm grateful that they were able to catch that and start the process to get me another card. I was ok with waiting 3-5 business days.

ADP has upgraded their commuter's benefit system to use Debit cards in July. They've allowed to use paper claims during transition period, but when I've submitted a claim they have stated that it would not be reimbursed without explaining any reason. I've called to their support, waited half an hour on the line, explained everything and they agreed to reimburse, but after waiting for two weeks I've got a letter from them saying that the claimed was denied. Escalated through our HR, they promised to reimburse again in 7-10 business days. It's September, but I still can't get anything for the purchase that I've made in the beginning of July.

I use ADP for payroll at my job for 3 different countries and I have never been put on hold more than when I call ADP US. I stay on hold at a minimum of 30 minutes every time and when I ask to be transferred to another team, it is another 30 min. It is terrible. They obviously do not want to invest any money into hiring more customer service reps or making their website more friendly so I will be pushing my company to change vendors ASAP.

My colleagues and I have had the worst customer experience with ADP handling our benefits and payroll. They are slow to respond and fail to provide effective solutions. For example, it can take over 3 days to get a response for resetting your password. In addition, the representative will close your case without ever verifying if the solution will work by confirming your email address or will provide instructions to use their "forgot password" feature when the system will generate administrative errors such as "We're unable to process your request. Contact admins with transaction ID" or "You've exceed the maximum number of attempts".

Recently ADP updated their online software to a new version which is terrible. I am very disappointed in the lack of professionalism and basic understanding of client’s needs. The new software is slow to run and requires many steps to find even basic information. The setup is hard to navigate and really makes no sense. I have tried to contact ADP many times about this issue and have yet to hear back. We have been clients of ADP for many years but once our contract is up we will find a new payroll service.

ADP took money from my account to pay themselves a little gift. The employees at ADP are the ones who stole my money. I've never used my card for online transactions nor over the phone and it's been in my possession the entire time. Every transaction made, I have made but magically money started getting missing, including an entire paycheck. Where did it go? Unauthorized transactions is where it went and when I denied those charges and received my refund, they took the money back out again to make sure they got what they ordered. Someone at ADP used my card and all evidence points to it. Even the local authorities have placed them as prime suspects. I am filing this with the local magistrate's office for a further investigation outside the corrupt company of ADP.

So on August 15th, 2015 I contacted ADP regarding a charge on my card that I did not authorize. Needless to say there were 3 $34.95. The first two the representative was able to rake care of. However, the most recent was still pending so I would need to call back. I explained I needed my card by the next Friday the 21st. I was told, "No problem. It never takes long."

The company I retired from outsourced retiree medical benefit payments to ADP. The interface for payments was always dismally slow, constantly wanting new passwords conflicting with the company access portal, if it even worked at all. Somewhere around June/July this year a transition over to PayFlex was done. I said "yippee the new interface was so much better," or so I thought. At least it was faster. Today I discovered my insurance was cancelled for lack of payment even though their new site says my account is current and even though I have sent thousands of dollars in payments for my insurance. They claim on the phone that my insurance has been cancelled since April, but a letter I received today says since July. They can't get anything straight.

Very dissatisfied with ADP. For 3 years I have had nothing but trouble. Employees who don't know their job, transferred to departments without knowledge, hours wasted on the phone, and now a tax issue that NO ONE will help with. Apparently they are so busy and backed up that after waiting 4 months still nothing!!! Not to mention supervisors that were supposed to call me back 2 weeks ago still haven't!!! I would not recommend ADP.

I hate Cobra and insurance companies! I have been on medical leave since April 1st. My employer sends me a letter on June 26th saying my health benefits will expire June 30th and terminated me. They said I would receive cobra information in 2 weeks. Well 2 weeks go by and I didn't receive anything. I email HR, call cobra and they tell me they have 30 days from my termination date to send it. So I wait the 30 days and still nothing. My employer didn't notify cobra for over 30 days. Then cobra tries to tell me it is alright because I have 60 days from my termination to sign up for it. It does ** matter. If I choose to go on my husband's plan I only have 30 days to enroll. Without knowing the cost of cobra I cannot even make that decision. I had already met my deductible and out of pocket max for the year so I knew I wanted to stay with cobra.

On July 31, 2015 I reported my card lost. The woman who could barely speak English said she will order me a new one and it will take 7-14 days to come. After the 11th day I decided to call to make sure it was on its way. Anyway a man answered this time and told me no card was sent out. I was fuming. My bills were now due. If that first dumb agent sent my card out when I called I would not have been worried about the bills. Anyway I asked to speak to a supervisor and I told her that they needed to send my card overnight. Because of them I was going to be late with my bill. I would not take no for an answer. She said she would send it express and as a courtesy she will not charge me. I told her "Well it was your fault that I didn't get my card on time so of course I'm not going to pay." She said the fastest express would be 2-3 days.

I've read all the reviews for ADP payroll. I would suggest anyone having a problem with ADP processing your direct deposits to contact the Department of Labor in your respective states, and also contact a labor lawyer or wage lawyer. That's what my wife and I are currently doing. She has a stay at home job with a reputable company, but recently that company switched their payroll from their own in house payroll to ADP. Since the switch, my wife has only gotten one paycheck, which was late, and hasn't gotten any since. ADP has been giving us the runaround for over a month as to why she is not getting paid. No real answers, just saying they are working on it.

I have called them more than ten times to activate my card and the representative keeps saying my card is not registered to talk to the job I work in... My checks are in limbo cause they don't see it on the account, I basically worked as a volunteer. Cause ADP won't has my cash hidden, they are just a mess that's all I can say. They are a huge mess and won't help... They won't even transfer me to the supervisor.

Alarm kept going off. It's weekend. No help available till Monday! Customer service non-existent. They are 24/7 for sales only.

This is the worse banking service to ever go through. Someone was taking money off my card so I called ADP and they cancelled my card and sent me another one out to my apartment. They said would take 7 to 10 business days. I've been waiting for that card for up to 4 full weeks. So I decided to call them back today and they told me I could transfer the funds from my account to a Aline check but I had to get one from my job. Once I did all of that they told me that they would have to cancel the card that I have been waiting for almost a month and now they have me on hold. I've been on hold for 46 minutes. This ridiculous.

My employer has been using ADP for the flex transit spending for a few years. I didn't have any issues until this July. Issue 1- I submitted a claim for my transit and accidentally did not include a copy of my receipt when I clicked the box that I had a receipt. I called and was told on 7/8 by Rep #1 she would correct the problem & resubmit my claim. When I hadn't received payment by 7/14 I called back and was told by Rep #2 that Rep #1 didn't do anything & now because ADP was going through a new system upgrade I was "BLACKED OUT" from filing any claims until 7/21. On 7/22 I called back, faxed my receipt & was told by Mindy, Rep #3 she would "walk my claim to the right department". Not trusting by then, I called the next day & was told by Rep #4 it was received & being processed. No money again.

Tried to get online access to my account. Account was locked out. Employer uses ADP for 401K because they don't know any better and performance is horrible. ADP is not a company with qualities to provide service or quality investment advice or options.

Do NOT ever hire that company to provide ANY services for you!!! It says on ADP's website: 26,000+ ADP experts are dedicated to implementation and support. Well I do not think that they have even one expert of staff and definitely they do not support anything or anyone. I am an employee of a company and I asked my management to change my salary into a draw. It is a very common practice and there should not have been any problems. Unfortunately, my company is working with ADP.

ADP has been drafting my payroll for six months for both HSA/FSA accounts, when legally you can't have both accounts. I've talking to them for 3 months and have not a answer from them yet. I submitted claims and they get denied. I sent formal letters and still have not answer. They are the worst company to do business with.

Unable to get paycheck or payroll calculations correct. Unable to quickly resolve the issues. Outrageous!!

ADP would not fulfill my claim despite several phone calls placed to try and get updates on my account. Each phone call I was on hold for a minimum of 30 minutes up to 58 minutes before the supervisor Charles immediately hung up on me. After trying to resolve this situation for 2 months, they then told me that my company did not renew their contract with them so they would not pay out my claim.

ADP's customer support, website and 401k retirements accounts are Horrendous! I've attempted multiple times to adjust my retirement account portfolio but support cannot assist and the website for self-service locks up every time. I cannot understand why I can't make adjustments to portfolios to stop the bleeding while my other retirement accounts are much more competitive along with seamless ease to make changes. And, to close on ADP's performance in comparable risk portfolios… 12-month Q2 with 2 Other Retirement accounts = +10% growth and +12% growth vs. 12-month Q2 ADP Retirement accounts = -4% growth. Please improve the Customer Experience and your financial portfolio expertise.

ADP froze my bank account for over two months. They did not give me a reason and I still have not been able to get my money, despite sending them numerous faxes. Why? Because of their incompetent customer service, they keep giving me different answers over WHAT to send them. As you can imagine, this has been extremely sad and frustrating. Avoid using this company at all costs, just use another bank, I guarantee anything is better than the stupidity this company has to offer.

I've been in business for almost 15 years and have worked with or associated with many companies. I have never experienced customer service like we did recently with ADP, I have been flabbergasted. I thought that with their reputation of being such a good national firm, I would have a good experience. We have remote employees in 8 states, so I figured ADP should be able to seamlessly handle our payroll and taxes. It hasn't even been 6 months yet, and the mistakes have been unbelievable - our payroll is a real mess now, and it wasn't when we first signed up. Many of our taxes have been filed incorrectly; we get notices almost weekly about state taxes being filed wrong. I have an employee who they didn't file her state tax all this time, they accidentally marked her exempt.

As of July 1, 2015 ADP removed the funds transfer option from their site for the Aline card. I can only guess why. So I am actually forced to use the card in transactions which causes ADP to earn fees. This is my empowers choice to use this for payroll payout instead of Bona fide direct deposit. I tried paying bills using the option made available by ADP But it limited how much of my money I could use to pay bills. Two thumbs down for ADP.

So since I've had this card (provided by my job), it's been more downs than ups. Recently I kept trying to use my card and it kept getting declined. Of course this frustrated me because I know I have funds available and I'm getting embarrassed. So I call in and it turns out they froze my account some days ago because one of the merchants where I made a purchase system was compromised. Now I'm all for keeping my money safe but why the hell didn't they call me to inform me of the issue?

I tried to help out a client with his payroll and chose to try out Run by ADP which is a wholesale system for CPAs. I was also interested to see what it was like. Things have not gone well in general, no it was actually dismal, but I have a lot of patience and we seemed to be getting things on back on track. However a two or three months ago, all of a sudden, I am faced with something I can't live with. ADP insists that in order to get reports, I have to use Adobe Reader and they won't let me use the PDF software that I prefer. This means I cannot review payroll tax filings or provide copies to my client which is a pretty serious problem.

I switched over to ADP a few years ago and over the course of 6 months, they managed to mis-file my state and city taxes using old account numbers. I got into serious trouble with the governing agencies and it took me almost a year to get everything back on track (after paying several of the taxes over again). Needless to say, I had switched back to Paychex after that disastrous experience. What really gets me now is that I get a sales call from them at least once a month and no matter what I say, they keep calling back, like they are some kind of awesome solution for me that I shouldn't be able to refuse!

I am a small business... ADP made an error in my payroll 2 weeks ago and after speaking to at least 10 people I have been ignored and spent at least 15 hours on hold or with different agents. I feel they are incompetent and have wasted so many hours of my family time with a run around that is beyond my belief. I am on hold now as I write this review. 10:26 on a Thursday night... save yourself.

My daughter took a job with a local retailer over the Holidays and was paid through ADP Total Pay Card through MetaBank. She quit working after the 1st of the year and had a small balance left in her account of just over $100.00. She decided to continue to use the account provided instead of moving her money to her own bank account and everything seemed to work well until Mid March when MetaBank decided to turn the account off.

Stopped service with ADP Simple IRA about one month ago. Still taking fee from checking account even after sent my check from the IRA.

I paid the premium of Cobra and the insurance never get the payment. My son needs a prescription and the insurance deny the Claim because the only one with cover it was myself, but ADP keep the premium for a family of 4.

I have been trying to get an explanation of service charges that were deducted from my account on 6/9/2015, without my knowledge. It has become a full time job on my part. I have called the number on the initial invoice, left numerous messages and it seems the office is unattended and the people at the main office have no clue. I was told it may be an error on my banks part. I have called and E-Mailed the main office and the accounting office. No response or solution. I am quite frustrated that a company can deduct money from your checking account with no explanation and the deductions should have been taken at the time payroll was done not 6 months later.

I had my card stolen and the fraud department called me, after waiting days and hours to contact them. I then have a form I have to wait for fill out then wait on an investigation. All the while I have no funds in my account and charges they say will take 30 days to come off hold. Once my paycheck comes Friday I'm cancelling this card. But then they say I can't cancel the card with pending transaction but it is only their policy for the holds. Forget getting my money back, I'm done with this card. Walmart it is. I rather pay monthly fees than this bullish.

I received an email after posting on Craigslist for a job. The person email was **. He stated he was a market research company That uses mystery shopping Or mystery consuming To measure the quality of service Rendered or gather Specific information about products and services. These evaluations would take place at local retail stores such as Wal-Mart, Western Union, Walgreens etc.. Everything sounded legit until the man stated that he would be mailing me a check I should receive in a day or two.. I replied back "check? Don't you have to do work first before you get paid?" He replied "The company will be sending you a check for working materials." When I read that I was like “Um, yea, NO.” It's been only a day, he said that I should receive the check tomorrow. I pretty much know that this is a SCAM!!

I don't know if anyone else has had this problem with ADP but everytime I log in once if it's not the correct password I'm told to reset my password. When I go through the procedure to reset it, it tells me I have exceeded my log in attempts and that's only after my second attempt. Then I have to wait a whole 24 hours to try again. I wish my company had never switch to ADP.

On 05/01/2015, I was paid by my employer who uses ADP as their payroll company. ADP is responsible to send me my paycheck in the mail. They sent my paycheck in the mail to the address that I do have on file, but the problem is that they never put my unit/apt # on the check so as of June 04, 2015 I still have no paycheck. I tried to contact ADP but got no luck as they have no phone number for you to contact them. I contacted my employer, and they gave me a form to fill out, but mind you, now I'll be charged 15.00 to have my paycheck cancelled and reissued. So no luck there neither, I am not going to pay 15.00 for the error of the company. My address is correct, it's not my fault that ADP didn't put my whole address on the check so that it would get to me without a problem.

I have been contacting ADP Total Source for more than 6 weeks and not only is my issue still not resolved, they will not get back to me and the front line support does not have any access to the team who is responsible to resolve the issue. There are no managers or anyone at all to whom I can escalate the issue to. How can this be? I am told over and over that there is nothing I can do. The frontline support continues to document my calls and forward the information to the completely unresponsive team who is responsible. How can any company do business with such an organization who does not hold decision makers accountable for their contribution (or lack thereof)?

My paycheck was dispersed to ADP for my use from my employer. I am an occasional employee and when there was little activity on my card ADP changed the status of my card without my permission and started withdrawing a $2.95 a month maintenance fee. I no longer want my paycheck on the card because they refuse to refund me their unauthorized fees. I feel as if they are stealing my money.

I am a parent of a child who receives child support through this company. As of today May 19, 2015 the account balance is almost $500 meaning no payment has been made in 3 weeks. I am a single mother and I feel so sad that your company would hold my child support, when I know it comes out of the father check every other week. I cannot pay my bills because of your company holding on to what is rightfully mine! How can this be right? I will do all I can to ensure that your company be held accountable for this unjust act. Yours truly, a struggling single mother of two.

Our company switched to ADP everything was a hassle. My FSA was supposed to be paid to me two weeks ago after being delayed for a month. They take my money out of my pay every paycheck but keep lying about trying to pay it back. First it was something was wrong with my direct deposit (but my paychecks go through so that's a lie) so I asked to have a check sent to my house since the creditors are upset they tell me "Sure". I waited a week no check. So I call back and payments are not being released because ADP can't research if the money was ever received (WHAT IT'S AN ELECTRONIC PIN). They told me it can take up 90 days to verify The 1 direct deposit they pretended to make on 5 /7/15 and they can't begin that until I give them rights to go into my bank account. They wanted the name of my bank, my bank number and the name of a teller whom they could talk with (NOT LEGAL).

I have twins and I submitted a claim for 1 child for summer camp which was processed and paid. When I submitted the exact same claim for my other child, it was denied. I was told it was a duplicate claim, which it was not since they are twins and it was under a different child's name. I called and the person I spoke with said she would resubmit the claim and get it processed (after about 20 minutes on the phone). I then got a notice that the claim was now denied because it did not show the dates.

I started a new job a while back and was given this card. First of all if your card is gray and green and you pay bills online, this card will not work!! I had this problem and reluctantly called the number on the back of the card. I say reluctantly because they charge you to talk to tech support per minute when you call them. I called and laughed. The woman on the other end could barley speak English yet alone understand me. I'm pretty sure this is on purpose. She told me that the card I have is the Spanish version and it doesn't work online? I'm pretty sure all races can pay bills and order stuff online. That just rubbed me the wrong way.

I have had the ADP TotalPay card for about two months now. After upgrading and sending in all my information, the account management people told me that I was good and my account was upgraded. Then, after my second paycheck, my account was placed on hold because they found that the information was incorrect even though a week earlier I was told it was great. So I was unfortunate enough to be finding this out in a restaurant after I had already eaten and needed to pay. After haggling with Money Network, I then called Visa and spoke to a representative that told me if I wanted to get anything done, I needed to call Metabank. Too bad their office was closed. Once I get the account closed, I will never use Money Network for anything.

Adp was late updating my payroll and referred me back to my employer who does payroll on Monday. My bank provides direct deposits 2 days before payday. The run around caused me to lose my electricity. They lied about the turnaround time and had me on hold.

I sold my business and had the phones and everything switched to the new people, bank accounts closed, etc. Before I knew it I was in collections. I asked ADP why they never had my sales manager call me. They said they called and sent an overnight to the old location that I sold, so I never got any hint that anything was wrong. When I picked up my mail from the new owner, I got the overnight letter saying I had not paid my Jan taxes, and this was April 10th already. Not know what they were talking about, I called, and they had already turned me over to a collection agency. They say they only wait 5 days to turn over to collections. What kind of company are you ADP? Then find out when I called my old sales manager, who had quit, he said that it was stuff like that, that he left, and said the same thing. ADP is NOT FOR ANY SMALL BUSINESS.....

I had a medical support order that was terminated in Jan of 2013. Termination letter was sent and was never removed from my payroll. It is now April 2015 and I am still paying for something I don't have to pay. ADP states they never received the order. Now the dept has sent them the orders again and no removal yet. One customer service rep laughed at me when I told her I feel I should get compensated for these last two years. She said “We will not give you a refund. That is your problem.” I feel sorry for anyone that has an issue with ADP. I would get the media involved. And in my case I am seeking legal help. I feel that it was wrong.

My ex-employer from a 2nd job I had called me just after the 1st of the year concerning the error that ADP took out taxes while I was employed with them for the State of Maine. I live in Alaska. The HR director that called me said they would be amending their send to Maine and refunding the money to me. After that I found I was cut off from the ADP website for both my account for the 2nd job as well as my current employer who uses ADP. Also, when I call my former employer or e-mail them, none of them will reply or speak to me. I believe that ADP and my ex-employer are crooks. They won't send me a W2 and I am having to estimate my income and taxes from them this year.

On March 25th, my tax refund that I had waited almost two months for was finally deposited into my account two days before my paycheck was scheduled to be deposited. So I get home from work, drive to the gas station for some cigarettes and gas, and my card is declined...I call ADP "Customer Service" to find out why my card was declined when my entire tax refund was just deposited and am informed that my account had been placed on hold. I asked the Customer Service Rep., "Why?" and was told that it was "because we want to get to know our customers better." I explained to them that I was then stranded at a gas station with no gas in my car and every penny I had in a frozen account. How was I supposed to get home? How was I supposed to verify my identity? "I'm sorry, Sir, there is nothing we can do."

The company can never give you any direct phone numbers to contact any one individual. Instead they have some newbie answer the phone and promise a response from someone else and it is 50-50 whether it ever happens. One ends up wasting so much time attempting to get a response. They just probably give up, or move on to the next payroll company.

We signed up for ADP mid-Feb. The rep who showed up was flustered and unprepared for setup. She managed to incorrectly enter data on 4 of our employees resulting in delayed pay. She then failed to show up for multiple appointments and did not call. When I called ADP, no one could seem to locate her for over 4 days. In this time, I had to watch YouTube videos to figure out how to do payroll. The Customer Service line had a wait time of at least 30 minutes and would often disconnect during the wait so I had to call back and get sent to the back of the queue. I spoke to ** and ** who both gave me incorrect information that cost my boss money.

ADP made an error on W2 for my employee, we asked them to fix it. Every time we call them, they always promise to fix it by certain date, but never get it fixed, just keep delaying and delaying. Now my employee called IRS to report delay of W2, we get notice from IRS to provide W2 within 10 days. ADP is a horrible payroll service to work with, I strongly recommend all business to stay away from this scam company.

ADP low balled our company into using them and then after 12 months, thousands in fees started coming in. I have 12 employees??? You have been warned. DO NOT USE ADP.

We have had the misfortune of two bad scenarios with ADP Payroll Services. First, with the filing of W-2's for the year ended 2011, ADP incorrectly reported the earnings for two employees by reporting their earnings to each other's social security number. It took all of 2012 to get this corrected, when upon doing so, charged us $1,517.25 (for their error). I would not have paid, however, we were setup for ACH payments. It is now March 2015, and I have not received a refund, a phone call or even a thank you.

Why does ADP have issues pulling codes through pay specialist??? It's on the screen but doesn't show up on the paycheques!!!! Very frustrating!!! Apparently they don't even make updates for pay specialist anymore so if that's the answer, I can't!

Our company uses them for our checks and insurance spending accounts. Nearly every time I have tried to use my spending account card for medical it has declined. When it does work they require you to submit an EOB which is a pain because that takes time for the insurance to get so ADP puts a hold on the card until they get the EOB. So good luck trying to use your spending acct card more than once a few months. Oh the best part is having to call where no exaggeration, I was on hold for 38min 32sec. that’s a normal hold time. I have called during the week at different times and the same result. I have petitioned our company to get rid of them but like most of us working for a corporate giant that’s probably not gonna happen.

Please no more. I used ADP years ago and decided to give it another try. Second try was not a charm. They messed up on my payroll taxes big time. I had to check their work and catch their oversight. This was after numerous emails and phone calls repeating myself. They are worse than the DMV! On top of this, no one seems to care how they made these mistakes. NEVER AGAIN!

If you are in the unfortunate situation to be saddled with ADP Cobra with your former employer beware that ADP can severely mess-up any benefits you are entitled to receive through Cobra. Their goal is charge you full premium cost as soon as possible. ADP Cobra is bureaucratic and incorrect how it calculates premiums and will automatically deny benefits if you dispute amounts. They do while telling you are lucky to be eligible to cover by Cobra while they deny the benefits. You may be better to seek healthcare alternatives right off the bat, or else you will be saddled with astronomical premiums and be forced to talk to a call center in India, all the while being denied benefits in the worst case irrespective of what they claim as a "grace period".

ADP outsources their calls to the Philippines/India which creates a language barrier. The issue I encountered is when I requested an extra payroll run. I was not notified that I would be paying a certain amount of taxes and therefore caused an insufficient fee from my bank, Chase, and a $75 dollar charge from ADP. ADP has thousands of complaints. Why Chase chooses to use them as their vendor is dumbfounding to me. Bank of America has better services for small business customers.

Received a notice from UPS that we would not receive our payroll on time due to weather conditions. UPS is not my vendor, it is ADP's vendor. I contacted ADP and they informed me there was nothing they could or would do, it was a UPS issue due to inclement weather. My business is located in Texas. I submit payroll to ADP and expect my employees to be paid on time. I have a deadline, they should honor their deadline. Calls to my rep were not returned. The weather issue was in Louisville, KY but they insisted on making it my problem. Just learned they had a center in Dallas, TX 3 hours away capable of printing checks, BUT, that would have entailed serving the customer, something they are not used to doing. As a result, I am doing my own payroll, invested around $1,000 for checks, software, etc. I will control my employees ability to be paid and not rely on some third rate payroll service that is the biggest in the business and they certainly act like it.

I am very disappointed in my company and confused to why Capio Partners would switch to ADP from Oasis to handle their employees finances, benefits, PTO etc. My reasoning being that I started on Sept 8th 2014. Then I received a letter on Dec 7th that stated "I would have benefits taken out of my payroll for my children until they were provided a letter from the attorney generals office stating changes to an order that I do not have to carry medical coverage on my two boys" and I had until the 31st to provide such document. So disregard I'm having to deal with a state agency during the holidays. So during the month of December not only do I use my lunch break and forfeit about 20 hours of my hourly pay at $10 per hour. Sometimes being on hold for 52 minutes. I finally get the appropriate letter faxed to ADP on December 30th then I'm told ADP NEVER received the fax.

Tax Deduction made incorrectly. No response from team after addressing too many times. Not considering investment proof for tax calculation. Wrong TDS calculation all the time. Some of amount paid by Company is not mentioned in salary slip.

I really hate giving a company a bad review - However anyone considering ADP should run, not walk. Worst payroll company I have ever used. I used them for 20 months. It was 20 months more than I should have. The tax rate for UI Contributions was constantly incorrect and there were of MA taxes that were NEVER filed. I constantly called them to correct this. You can never seem to speak to the same person and had to re-explain that situation over and over again. I discovered I actually unpaid taxes, interest and penalties by over $7,000 in the course of 20 months. The 2014 W2s were printed with the wrong amounts and reprinted 2 weeks later. As a business owner - When you hire a payroll company, you want it done correctly and you don't have time to double and triple check a service you are already paying for. Do not choose this payroll company.

Their websites will spin you in loopholes for hours on end of the same pages so you cannot get any contact information. This is by far the WORST HR YOU CAN EVER HAVE. STEER CLEAR. I am normally not the one to take reviews 100% but how can almost 100 reviews of one star possess you to sign up. ADP locked out of account, very common. Absolutely no support or communication with employers. ADP needs to be shut down. Do not use them. I can't find ONE reason to use them.

I contacted ADP in early November 2015 to cancel my COBRA benefits. The representative was misinformed by telling me the only way to cancel my policy was to mail my cancellation notice via the US mail to where I pay my premium. I sent a letter on November 16, 2014. I requested ADP to cancel and send my over-payment of over $1000 to my home address. The representative said I was due over $1000 refund for an over-payment.

ADP tells us that they had trouble with their mainframe and that it messed up the codes that were supposed to be used to determine and deduct local taxes. As a result our employees have huge tax bills. This is outrageous and unacceptable. Then they wanted to charge us to send out amended w2's. Unbelievable!

Each time I have a question, there is a 20-30 minutes wait on the phone. When we had a simple W-2 issue, it took them 1 month to resolve it. I had to call more than 15x and explain the same issue again and again. They gave me a case number but they continued to be confused because there wasn't a person in charge. The manager never return calls. What a horrible experience.

On our 1/23/15 payroll, we entered O/T hours for salaried people with no problem. Doing EXACTLY the same thing for our 2/6/15 payroll resulted in hours showing, but they did not calculate the dollars of the overtime. This is infuriating and when I called, Melissa at ADP told me I had to "add a new line to anyone who is salaried and add the O/T hours on that line". Then I realized that I had paid overtime on the 1/23 payroll without adding any extra lines and things were fine. I called back and Andrew told me I did not have to add an extra line but I had to make sure the employee had a rate in the "rate" column. All these employees have 'rates' added to their employee directory file. But on the later payroll, and now, the rates do not show up on the same line as the salary unless you click on the pull down in the rate column.