ADP Payroll Services Reviews

Service provided by ADP is great and Jessica **, our contact at ADP always find a way to help when we need it. The follow-up and global understanding of our situation make us happy with the level of service provided.

I had a great experience with the Rep who assisted me with the installation of our Time Clocks. The young lady was knowledgeable, professional and polite. She was the kind of person that is very resourceful.

Outstanding service! It has made our business more efficient and productive! The direct deposits are a blessing! The online data entry has been very reliable and user friendly! Problems are resolved effectively with a call to professional staff!

Jenna ** has been outstanding. She responds very quickly when we reach out to her. She is very knowledgeable about the products she sells and I feel she always has our best interest in mind. She presents herself very professionally while making you feel very comfortable.

ADP has made processing payroll and managing our Simple IRA unbelievably easy! Their website is easy to navigate; should I have any questions, their customer services is fast and knowledgeable. I never have to worry processing payroll on time or if I've missed a step along the way. ADP takes the stress and worry out of payroll so I can focus on my job.

I have been happy with ADP's ability to answer each question I have had quickly and in a kind and helpful manner. The app has made payroll easy and fast. End of year was also easy, though the wait time on the phone was extensive as compared to mid year phone wait times.

Great Experience with ADP. They take all the worry out of our payroll by handling that process for our business which leave us to continue doing our work without concern for that part of our office work. Thank you all very much.

ADP is simply the best Payroll company out there for the small business. They offer excellent Customer Service, easy payroll processing, excellent mistake-free quality... and they file our taxes for us on top of everything else! I'm busy enough running my business, and having a trusted source that takes all of the guesswork out of the entire Payroll & Employee relations process. I couldn't be happier with them, their excellent Customer Service people and their products.

I had a dependent care reimbursement account set up in which ADP would automatically withhold funds and submit them to Discovery Benefits for my withdrawal for childcare expenses. However, during one pay period ADP withheld the funds from my check and they were never remitted to Discovery Benefits. I don't know if my money is in limbo somewhere. I have been calling ADP for the past two months and every time I call I just get a message saying "due to unforeseen circumstances we cannot answer your call at this time". I have not been able to reach anyone despite my phone calls and e-mails.

I must say, our customer specialist Michelle ** is incredible. Her professionalism and prompt response to questions that arise has been a first class service that our business appreciates. Her support allows our business to run smoothly. Thank you.

New employee was not included in pay period. I called to have him added to next pay schedule. First ADP rep Tamara did not understand the issue and miss advised me on how to proceed. She issued a special pay and that meant he was going to get paid twice. When realized her mistake, I called again and Alexander took the time to understand the problem. He fixed everything and everything was resolved to my satisfaction. He was a true professional.

Excellent. Thank you. Good service. Great job. Satisfaction quality. No problem. Thank you. Today received saving income and TDS statements. This amount is much less than last year. How many FD we have and amount of each and maturity date to all? I will call tomorrow.

We are very happy with our service, especially the service from Emily ** our account rep. We have received conflicting or confusing information on several items and Emily was able to get the answer for us. She also explained it in an easy to understand manner. She keeps us up to date on new products offered from ADP.

I got set up for automatic payments and don't have to do a thing. Everything is taken care of. All I have to do is call in the new pay amounts once a year. During the setup process I got several emails requesting paperwork that I already submitted but that was the only issue.

I have been thoroughly pleased with ADP's services so far. The site is very intuitive to use and has helped streamline the payroll process at my company. I especially appreciate the online portal for employees to check their paystubs, and the integration with ADP's 401k plan. Customer service has been top notch and have been able to address any issues we've had in a timely manner.

ADP payroll system has made processing payroll, reporting, year end tasks simple and efficient. The support from ADP has been very helpful and issues are easily and quickly resolved. I also appreciate having Workers Compensation integrated in the payroll.

Great customer service. Employee was very helpful and helped me in a timely manner. I have had great service every time I call. This is the sole reason I continue to stay with ADP even though many companies have tried to get my business.

I’m very satisfied with ADP for my payroll and IRA services. I’ve been using ADP for these services for about four years and it’s been great so far. The website is very easy to navigate for payroll and staff are awesome.

I am very happy with the service that ADP provides for my company. Being that I'm an independent consultant, I can't afford to pay much when it comes to paychecks and tax deductions. I appreciate the effort to keep me as a customer and would highly recommend ADP to others. I really should use the online service more but haven't gotten into that regularly. They have helped walk me through that experience about once a year because I forget how to access. LOL. Thanks for your patience and service.

Totally happy with the service that ADP gives us each month. Don’t know how we ever got along without them. Everything about this company is impressive. I love my implementation person named Caitlyn **! She is always ready and willing to help me resolve all issues and follows up till it is completed. One amazing young lady. Thank you ADP for your wonderful service and for proving us with terrific implementation people just like her.

I sincerely like having the "control" over our company's payroll. The ADP team is always available for support when I have a question, and I appreciate that. When I input payroll data, I can see it immediately. I very much like being able to input info or to make changes myself, without having to wait for a representative to respond to an e-mail or phone message. I don't have to go back and forth several times with a rep. I can do it myself. I love using ADP for our payroll! Thank you.

Every time I have a question for ADP, they are very knowledgeable about the situation and can always answer my questions and it's always an easy fix. The ADP program is very easy to use and very user friendly. Thank you.

While our company is small and our payroll is not overly complicated, we have questions and sometimes make mistakes, including not accounting for federal holidays and incorrectly reporting cash draws by employees. Every time I've had a question they've had an answer and were able to help me rectify any resulting mistakes. The staff is so helpful and wonderful. Honestly can't say enough wonderful things! If you are looking for competent payroll and accounting providers, I highly recommend ADP.

Excellent service. Easy to use. Always solve any issue I bring to them. I have been using them for 10 years, company I work for over 15 years. True to their word. Prompt with annual paperwork. Will continue to use them.

Amazing ease of service, and friendly employees. Pretty sure I have not had an easier payroll experience until ADP came along. Our other service was ok, but that was until I experienced all that ADP had to offer.

I left your company because I got 3 fines this year for the way I entered my payroll. They showed me how to do it on a different day, but not to change the date. I talked to legal twice and customer service several times. NO ONE EVER TOLD ME HOW TO INPUT IT WITHOUT GETTING THE FINE WHICH I PAID. I paid more in fines than for payroll and never got a call until after I left. The people I talked to after I quit have been super nice so they get 5 stars minus 3 stars for three fines you get a 2, because as a whole you suck.

In the six months I have been on this new job, I have been blessed in my association and business relationship with ADP. Their staff is always willing to go the extra mile no matter what my problem or question is and everything always gets resolved in a quick and timely manner. They make my job regarding payroll matters so easy.

We do have a good relationship with ADP and are very happy with the service they provide to us. They have been able to take care of all of our payroll needs, our taxes and our unemployment needs. We are happy with all they do for our company.

We are happy with the service we receive from ADP. Thank you. We have not had any problems and your good service is consistent. We have been a customer of ADP for many years. Please keep up the good work.

Everything through ADP is quick and easy. Customer service is always helpful. They are always keeping up to date with all the changes. Great communication as well with clients. I recommend their service.

I really like the online ease of navigating through the site and reporting and able to find needed information at any time. Monthly rates are competitive and I would recommend to other small business owners.

The site is easy to maneuver and find most things I need & easy to enter payroll and run reports. Much better than my previous payroll service! Two little things drive me nuts - the "run payroll" payroll entry doesn't have "rolling" column titles + my PTO report isn't quite what it needs to be but I save it in excel and modify each time.

We are very pleased with the service and that is why we have been with ADP for so many years. When we call, we get answers. When we need changes, they are done accurately. I would highly recommend ADP to other businesses.

We appreciate that the customer service reps are experienced and knowledgeable about HR. They also do not hesitate to find an answer to any question we have ever had, but usually they already know the answers. We like that the delivery is always on time with the exception of the few inclement weather delays. Any reports we need are at our fingertips; the website is set up that information is easy to find. We could not hire someone in house to do all that ADP does for us for the fees we are charged by ADP; and for that we are very appreciative and thankful to ADP.

ADP has good sales and support people. They send out useful updates and are very helpful when you call for help. I have been working with them for about a year now and very happy with the decision and choice that I made. I would recommend them for small business starting up.

Help in adding new employee very helpful. Changing address and making sure local tax was correct. Service is always helpful and cheerfully gracious. Little time spent waiting on phone. Always make sure customer is completely satisfied before ending phone conversation. All of this very much appreciated.

100 % fast and efficient service. Customer service always very professional. The best is always sent me my payroll checks on time although submitted it a day before??? I’ll always follow highly recommended you. Some of my friends who has business already are using your services??? Thank you very much for the good services you have given me during these years and for the years to come. May God continue to bless always to all executives and staff.

I always have received excellent tech support service, he is courteous, knowledgeable and never had to wait too long for an agent. My experience with ADP is excellent. This is the way to keep customers.

Good company to work with especially if you are a small mom &pop operation like my business. I tried getting my previous employer to use them, but, it was their loss. ADP is great, would not change to no other company.

ADP has saved me valuable time with my Real-estate business and are very efficient. They continue to serve my business in a very professional manner year after year. I would highly recommend using them to all my friends and clients.

Almod Corporation is ADP customer for many years. All our requests always processed appropriately and quick. ADP staff always informed us about any changes in Tax Law and provided with necessary recommendations. We appreciate your business and thank you for your help.

When I was offered a lower rate, ADP adjusted my rate so that it made sense to continue with ADP. Also when my CT SUI rate changed for YTD, ADP credits my invoices to offset deductions made at the previous rate.

Very satisfied, Payroll is delivered on a timely basis and the ease of submitting payroll is very easy. Everything runs smoothly and efficiently. The help desk is always there to answer any questions I have.

We started using ADP RUN in November of 2017 and we are thrilled that we did. Any time that we needed assistance, we would reach out by email and get the response very quickly. ADP RUN is extremely user friendly. I would highly recommend ADP to any business. We have had a wonderful experience so far!!

With ADP Run, doing payroll is easy anywhere, anytime and is always accurate. If you ever have any questions or issues ADP's support team is polite, knowledgeable and will get you the answers you need quickly.

I enjoy working with ADP. I feel that the customer service that I have received has been invaluable. The call back feature instead of remaining on hold is also great. I am confident that the representatives are able to help me with any issue I encounter.

When filing my taxes through Turbo Tax I later realized I put the wrong account number to my ADP card. (Turbo Tax wouldn't let me enter the other numbers). After realizing the account number was wrong and the funds will later be rejected I called SBGT who partners with Turbo Tax to inquire about the funds if ADP rejected them yet. The funds were sent on the 27th and weren't rejected yet. Although I was informed to wait one more day (the 28th), ADP informed that they haven't ever received any funds. Speaking to a representative is hard. I kept getting bounced around and when asked for ADP to track the ACH tracking IRS provided me with they could not. Horrible horrible service. Will try again tomorrow. Hopefully everything turns around!

Ease of use, timely physical checks delivery back (ahead of pay date), timely supply of payroll reports - all great. Prior payroll services sometimes missed pay dates. ADP is a better arrangement for us.

ADP provides excellent customer service... whether it be the product, the usability of the ADP website or the resolution of problems via phone. I have always been very satisfied with all aspects of ADP. Thank You!

I have not had an issue that was not handled quickly and efficiently. I have no issues getting into payroll account each week and the processed checks arrive here in two days. Perfect.

I am currently looking for a full time maintenance person. While looking I still need ADP to do what it does. I need to keep everything in place. ADP explained what I need to do very clearly. I appreciate not having to submit files and forms. ADP does that for me.

Great service, very timely, tax service is awesome. Customer service is very helpful to all my business needs. The delivery service of my payroll is on time and will inform me if it will be late. I am glad that I signed up with ADP.

I’m really happy on the RUN platform. It’s easy to use and makes so much information available. I can use my cell phone, laptop or desktop to do all my work. Thanks for a great system. I really like when the system tells me my payroll has been processed. It’s like a safety net.

We love ADP! Our ADP representative always prompt service if I have a problem. The ADP team is great about correcting any issue no matter how large or small, but I must say we have had very few issues since joining the ADP team 2 years ago. Very user friendly system

Everyone who assisted me in setting up my new account was very kind and helpful. They made the entire process very easy and stress free. I was already an existing customer and am still pleased with their services, ease of availability and help when I need it.

I've been using ADP for several years. The service is always great, and I appreciate the accuracy and promptness with which I'm kept informed about my account. Even though I am my company's only employee, I feel there's great value in using ADP's payroll services.

I run a very, very small consulting firm, operating throughout the U.S. but only occasionally hiring temporary employees besides myself and my business manager. Our contract load fluctuates wildly from year to year. It would be a real pain for the two of us to manage payroll and related functions, and I'm sure I'd make costly mistakes. ADP takes all that off our shoulders. I don't think I could be happier.

Wouldn’t look anywhere else for better service. 5 Years never had anything but good experiences with ADP. Looking forward to doing more business together in the near future. Don’t know if anything else need be said.

Satisfied by accuracy and CS always are helpful. Sometimes the wait time is long especially on Ezlabor. The time clock's time will off a few minutes after a period of time. Tried to fix it in server ourselves but sometimes has to go through CS to fix it.

The online platform for managing our payroll is extremely reliable and user-friendly, and the customer service reps are readily available and helpful. We are a small religious non-profit and it is a great help for us to have professional service at a reasonable rate.

Our representative is a TRUE professional who is knowledgeable and pleasant, will go the extra mile to get the job done. Tremendous ease in getting payroll done accurately & always reliable and on time. Highly recommend doing business with ADP.

My overall opinion of working with ADP is satisfied. The service for the price is mediocre, at best. The staff is helpful but not always thorough, and the salespeople can be pushy. With that said, our services are basic payroll, so maybe we're not a priority customer. We've had our checks sent to incorrect locations, more than once, after repeat calls to correct. And most recently, a salesman contacted me to offer a promotion which resulted in "combative behavior", requiring his supervisor to email an apology to me. Still, I received a notice that our fees will increase at least 5% on the next billing cycle. The only reason I vote 3 stars/satisfied, and not less, is because I am thankful for an automated payroll system. I would rather have ADP than none. But there are MANY automated systems out there, these days. I would like to see ADP lower their prices for basic payroll, or offer more service for the price increase.

On January 22, 2018 I sent an email to ADP regarding a tax notice received from the IRS. That same day, ADP sent back a response that I would get a reply once my request was complete. I did NOT! Since no response was received, I called ADP to inquire about the status of my request. I was informed that the person I needed to speak with was on another call and would call me back in an hour. This, also, did NOT happen! On February 13, 2018 I sent another email to ADP regarding quarterly taxes that were not filed. I also referenced my original email from January 22, 2018. That same day, ADP again sent back a response that I would get a reply once my request was complete. I have still gotten no response from ADP regarding these tax issues. This is totally unacceptable!

ADP is the worst company I have ever dealt with. I have a garnishment against my ex. Before ADP took over her company's payroll in November, I would receive my garnishment check the week after she got paid. Now, I have received 2 checks from them since Nov. (6 checks behind now) I have called umpteen times to find out where my money is and every time they say they will reissue the check (4th time they have reissued these checks) finally I get 3 checks in the mail, and I think to myself FINALLY! I deposit the checks and within a couple days I receive a message from my bank that the checks have been charged back to my account and I am being charged $15 because of it. So AGAIN I'm on the phone with ADP trying to find out what is going on... Turns out those were 3 of the checks they cancelled to reissue.

Always on time. I never have issues with payroll and hope I never have to deal with payroll issues. I guess nowadays we can go find other places that handle payroll but it's just as easy and my office manager does not have to argue with anyone. Works for me.

When I am trying to get hold of ADP with a problem it takes forever to get through to someone. I am put on hold for anywhere from twenty minutes and sometimes as long as an hour on hold. Once I get through ADP is very helpful.

Not shocked to see I'm one of many. My ex's company switched to ADP late in 2017. Since then it's been a nightmare to get CS. First they held over a month's worth. Until the courts here called and demanded to know what was going on and whoops yep we have it. Then weeks go by. Nothing. Courts again call and are told it was an error that they had put the money into his retirement account. They were given a week to correct the situation. 2 more weeks have gone by without sending the money. I have a child to you know SUPPORT while you idiots can't handle simply passing on child support payments.

My husband has a garnishment that was set up back in November 2017, for a start of December 2017. The first payment was taken December 15 and is still being taken out. When my husband received his income tax return this year, he called the attorney's office that oversaw the order of the garnishment to pay off the balance and stop the money from coming out of his check. The attorney's office said they have not received a payment. Remember payments started coming out in December. It is now February. This phone call was made oh, maybe a few weeks ago. My husband then called ADP. ADP said they've been taking the money out of his check but has not received a notification to release the funds to the attorney's office. LIES! The attorney's office verified that they sent it.

Sat on the phone with an employee for an hour yesterday, and she promise to give me an update by this morning. Now sitting on the phone for over an hour and half and counting. Can't seem to find the case. They messed up our entire company's W2s and making us pay for their error! Dragging it out and telling us now it is more work. Our employees are furious that it is February 22, and they can't get this resolved.

I started a new job and for the first paycheck they were unable to get pay setup so they gave me this (ALINE) card. Website - Horrible - the card has a website that forwards you to a site that then wants verification and way too much information. I tried to extract money at the bank and they would not support it due to bad experience and fees. After three calls to support I finally spoke to a rude woman who would not help me transfer money. It ended up being a nightmare but after 6 weeks I was finally able to get the money. Complete scam. They want you to use the card like a ATM card or credit card and keep putting money on the card. I feel bad for people without bank accounts as ADP are stealing from them and giving bad support.

I am extremely disgusted with the service I have been receiving with ADP for the last month. I'm an employee at a well known hospital and for almost 2 months I have not had insurance due to ADP's irresponsibility. Each time I am on the phone with someone, I get different reviews, different answers, or different stories as to why I do not have insurance but NOT A SINGLE PERSON HAS DONE ANYTHING TO HELP ME. My health is EXTREMELY important to me and I have a newborn child that I have to attend to. I have been turned away MULTIPLE times due to no insurance at urgent cares/hospitals. I am sick and cannot be seen anywhere because STILL after my return date I have no insurance. Looking to sue ADP, EXTREMELY DISGUSTED.

Just tonight, I tried to access my W-2 through the ADP website. There were three verification questions. On the first question, it was impossible to answer correctly as NONE of the possible responses were correct, and no, there wasn't a "none of these" option. My account is now suspended because they couldn't verify my information because someone on their end made an error with possible answers. I answered the other two questions correctly, and it still acted like I gave wrong answers. The choices I made were correct, and it said they were wrong!!! Somebody needs to fix this immediately so that I can get my taxes done. I've never had an experience like this, and I plan on spreading the word far and wide to everyone to avoid ADP at all costs.

We have been having an issue since October 2017 with integration between ADP Run Payroll and our PC Law software. Every time I call ADP support I get sent back to a level 1 support technician and have to begin explaining the problem from square one. Ultimately the technician tries a few tests and then proceeds to blame the PC Law software application even though it is obvious that it is an ADP issue. I've spent hours on the phone with PC Law support technicians and everything we do points to some issue in the ADP connection. Whenever we conference in with an ADP technician they start playing the PC Law blame game within a few minutes.

I have been having a problem logging in for 2 months and every time I call I just get a recording telling me to contact my employer. The problem is a technical one, seeing as I do login successfully followed by a continuous spinning circle in the center of the site. The phone system at ADP is absolutely useless and I feel like they honestly don't care about customer service whatsoever.

What a joke of a company. They mailed my check (receiving 401K distribution) to the wrong address? Then had to wait for the check to be returned before they could issue a new check. They would not do a wire transfer or overnight it? They assured me that my check would be mailed out the following Monday. That was two Mondays ago and I still do not have my check? When I call them I thought that I was speaking with someone from China. I asked them where the check was mailed from and they said New Hampshire. I was assured that the check was going to be mailed out on 2/5/2018. It only takes three day for mail to arrive in North Carolina from New Hampshire. I have been waiting for MY MONEY for over a month! Enough Said!

I found out that ADP Benefits Portal waived my insurance coverage (health and dental) while working with ADP Verification Service on approving my reported life event. The life event was to report that my wife and child has their own insurance coverage. ADP waived my insurance coverage without any form of notice, prompt or valid reason. Leaving me with no insurance when the time I need it. Conflicting email response from ADP (via benefitsgroup@inventivhealth.com), tells me that I needed to have my life events report approved before I was able to proceed to open enrollment. Meanwhile, on the ADP Portal site - it states that life events reporting is not needed when it's Open Enrollment.

ADP has been great for our little church. We have never had an issue. The only time we've asked for help is when we changed Treasurers. I just hope the fees don't continue increasing. Increased fees will force us to change vendors.

This problem is resolved. They worked with me and my company to resolve my issue. Thank you ADP for your help and peace of mind.

I have been working for Fallas Paredes for over six months now. I have not been able to access the portal. I also receive an error message that says that my account is locked. Every time I ask my employer, he states that he is too busy to assist me. When I call ADP, I get an automated messages saying, "contact your employer". I am twenty-four years old, with limited English skills. I am in need of access to my employment information for school admission, medical and financial assistance. I wish that someone will be so kind as to help me. I am in the process of maybe having to file an EEOC (feeling discriminated against) complaint because of this. I am extremely frustrated. PLEASE HELP.

My ADP garnishment services received an order from the court in Maryland where my divorce was, on December 6th 2017. My ex husband gets paid weekly therefore they were to send checks every week. I received three checks for the last weeks of December and everything was great I thought. Well now it is the 9th of January 2018 and I have not received another penny since the last check dated 12/29/2017. So the first week I attributed it to bad weather and the holidays etc and the second week I just couldn't imagine and now here it is an entire month almost month-and-a-half later and still no money. I finally called ADP garnishment services on January 8th and again today on January 9th and was told that my ex-husband switched departments which caused the payments to stop but they said that as of yesterday it was brought to their attention by whom I don't know and the payments would begin again after his next paycheck.

Today is payday. I received notice from a collector of a debt that I owed from when I was 19 was going to start garnishing my wages. I contacted the collector and settled the account on 01/23/18. The release was faxed by my employer, to ADP on 01/25/18. Checked my payslip today and ADP went ahead and garnished my wages. This is unacceptable. If I were to drop the ball like this at my job, I wouldn't have one. The collector is now redirecting me back to ADP, since they will refuse the payment. I expect my money to be returned as soon as possible, without additional taxes being withheld, or I'm going to have to hire an attorney.

We have been very pleased with ADP's services. Their responses to inquiries and questions are timely, and we especially appreciate Alex ** who was our original account representative. We would definitely recommend ADP to other companies. Thank you for all you do for us ADP.

This is as simple as it can get: ADP is debiting my account monthly for payroll service that they do not provide. Why would any company want to charge its customer when the company is not performing a service. I have a small business and revenue is not guaranteed and comes in periodically. I run payroll only when needed and I have the revenue. ADP seems to only be interested in creating a re-occurring monthly cash flow stream and not desirous to listed to its customer. So they charge monthly for doing no work for my business. That is simply so unacceptable in the way we do business in the US.

I am having a horrendous experience with this company. I had issues with the paycheck I received on January 5th. I am expecting a refund, but that has not occurred yet nor have I been told when it will. In the past few weeks, I called a couple of times to see what's going on with my refund and each time I was told I should expect a resolution within 3 to 5 days. Well, this has not happened and no one is able to tell me anything beyond "We are sorry, our research team is working really hard to resolve this". Literally, that is the only thing I've been told! In my case, there was a VERY CLEAR mistake and no research should be necessary. It is absolutely ridiculous that I have to call in every week, spend about an hour on the phone each time, and still be nowhere near having this case closed.

I have been in contact with Erin and she is taking care of me as we speak. thank you

Whenever I contact your company with questions or information that I need, everyone is always very helpful and knowledgeable. Our paychecks are always processed timely. It is a pleasure interacting with your staff. They answer my multiple questions without hesitation, and I am never made to feel my questions are silly or unimportant.

I have never had a negative experience with ADP. I am not really good with computers and have had to request assistance from ADP several times. They do not treat me like an idiot and are always cheerful and helpful. I would not hesitate to call whenever I have questions.

While business conditions have forced me to end my relationship with ADP for the time being, I found that your interfaces were clear, reports useful, accounting accurate, and most importantly, that your customer service has been excellent.

I am very happy with the response I get via email rather than having to wait on hold on the phone. Very helpful. I had questions regarding end of year 1099 forms and I emailed a couple of times and got the answer I needed.

I had canceled my entire account with ADP and everything was fine until about 5 months after that, when I started getting billed AGAIN for a "maintenance" fee. They didn't want to help me resolve this issue and cried about $80. I explained my situation to them and we went back and forth, pointing fingers at who's to blame. As a business owner myself, this is unacceptable and should not be tolerated - especially from a larger firm like ADP. They have lost all possible referrals and future business from me and all of my business partners (I own an industry leading company). I personally do not recommend ADP if you care about their Customer Service and if you want a company that stands behind their policies. If you want a company that cares about their customer satisfaction, look elsewhere.

I have this company doing our minority run company doing our ACH payrolls. Sometime ago they started increasing their fees which were not agreed upon when we started using them for our payroll needs. The worst however are $50 ACH debits that are fraudulent that this company started deducting from our business account for some months. Despite numerous calls and email requests the money has not been returned to us.

On December 24th I gained a week of vacation through the company I work for. ADP Has still FAILED to apply it to my account so I could use it. Almost 2 months later. I think this very large corporation is wasting money on this ADP crap.

I was a Paychex customer for many years. A former accountant of mine recommended ADP and I thought I would try them. We are a business of about 20 people. The implementation went bad quickly. They didn't transfer employee categories, the deductions were messed up, they didn't ask the right questions - long story short - they ended up sending two deposits to my employees on the first payroll and then had to take the money out of the employees' accounts. Many apologies and lots of aggravation later I switched back to Paychex just in time to salvage my accounting and standing with my employees (who were all worried and upset). And by the way - this is the USA based implementation team. After the first 90 days I would be transferred to a call center in the Philippines or India. I am surprised they are still in business. Stick with or go to Paychex and don't look back.

I'm unable to speak to a live person as an employee. I call the 1800 numbers and it says to contact my HR. Dept. I don't have an HR dept. Only the owner. Payroll in my office has not been deposited on the day of payday more than once. Owner states it's ADP with system issues. Tried calling ADP if that's the case. If not then we know it's the owner that didn't process the payroll in a timely manner. We just need to know one question... If payroll is processed during the day, will we have our payroll deposit that night at midnight in our bank account? Can't talk to anyone, it says on the 800 number to talk to ADP client rep, which we don't know who that is, or HR. Guess we need to report ADP and owner to the state labor board because someone is lying.

As part of a pre-hire screening, my prospective employer contracted ADP to verify my employment history. They have spent 7 days requesting forms and a pay stub, only to call again this morning and say I have still not provided sufficient information. I worked for a large national retailer for 8 years, and these people can't just pick up the phone and do their jobs? I filled out the required paperwork, they have the company name, a pay stub with corporate contact info, my employee number, SSN etc, and they still cannot figure it out? It's nice to know that my financial future rests on the shoulders of outsourced fools from ADP.

This is by far the worst company I have ever dealt with! To get something fixed they make you call India literally India who then has to email somebody back in the US who will get back to you later with the correction. They told me my payroll would be fixed within the next two weeks. It wasn't. I called them back. They said this was India again. They're going to email the US. It's a very frustrating. You do not talk to anybody who can fix anything. Their customer service is terrible. It is without a doubt the worst company I have ever dealt with in my life.

After meeting with the District Manager on January 15 and explaining we had only 10 employees, everything seemed to be moving along. I was asked to provide ADP information (most of it sensitive) and repeatedly called to provide more and more information (which I promptly provided). Until after giving all they needed, ADP provided nothing but crickets! No response! Finally, January 30th I demanded I receive a quote! At that point, they advised they could not help us with the healthcare portion of the service because only 3 families were enrolled. So much for helping small business! Then I was given a Workers Compensation quote that was significantly more than my current WC insurance. Finally, the cost for payroll alone was astronomical compared to their competitors. Do not waste your time! They are not for small business!!! Very disappointing. Shame on you ADP!!!

ADP is holding funds. They are very likely collecting interest on those funds. When I call, they cannot tell me exactly where the money is being held, nor why. I have called multiple times to ADP wage garnishment at (866) 324-5191. I am not able to access my garnishment info through their website, and they cannot/ will not fax the records to me with dates they receive the actual funds and then disburse them. When I make the selection on their automated phone system, I am told that option is not available to me. Perhaps a subpoena would compel?

Ever since my husband began his current job, ADP has made managing our family insurance plans impossible. The employer itself states that only ADP can add or remove an employee or family members from insurance plans at that company. ADP states on the employer can direct them to add or remove an employee from insurance plans. When my husband began his job, because of this conflicting direction by both parties, he spent MONTHS trying to sign up for his own company's insurance plan. Later, ADP then stated he's "missed the deadline" to do so, but only because each person contacted sent him to another person to contact. Finally he had to write an official appeal to beg to be added to his own company's insurance plan. Eventually, months after beginning his job, he was finally added, after a lengthy appeal process.

The Retirement sections that appear in multiple areas of the ADP site always show an error in red stating we had a problem or try again later. I used the support email link to ask about the issue and after a week of no response I made a call. The person on the phone had no idea what I was referring to and tried to tell me to contact the owner of my company to resolve this. I said he could not possibly resolve this ADP website issue so they reluctantly opened a ticket. In the meantime the owner of my company gave me a contact to try and I see the same thing, even after supplying screenshots of the issue, they have no clue what's going on and they tell me it's not an ADP issue and I should use the Voya site to see my retirement stuff.

I am having the WORST experience with these people. I have called a total of 14 times in less than two weeks. For one, why does it take two pay periods for my direct deposit to go through when any other job it takes a day? And two, everyone I speak to seems to not understand what is said to them and not know much. I was told several different things and come to find out online it is completely different than what I was told when I log in.

My previous employer used ADP for their payroll service. When I filled out my new hire paperwork, I elected to have an additional $10 to be withheld in order to maximize my tax return. When I filed my taxes it showed I owed the IRS over $4,000! After reviewing my pay stubs, it showed that the $10 was entered as an override for federal withholding. I didn't even know that was possible. I have called both my previous employer and ADP in order to correct the mistake. All they do is refer me to each other instead of helping me correct the issue. My attorney will be the next to call them. I should not be held responsible for their mistakes. I hope that I receive a reply like everyone else so that may get this problem fixed. Tax time is running out!

The customer service department after having you wait for hour to get one agent transfers you around in seconds without even listening to your request. The agents are just trying to get rid of you and they do it as fast as they can. This is the worse customer service I have gotten in my life. Even the customer service phone number many of the options are dead ends that cut off the call. After hours and hours and even having my HR Department in the phone with me we never got any help.

My daughter has had an absolute nightmare with her COBRA conversion coverage that ADP has failed to handle, putting her in extreme financial, physical and emotional turmoil. She can't get treatment now because of ADP's incompetence. ADP has dropped the ball in every way imaginable and some I couldn't have imagined. I've been in the insurance industry 37+ years and have never seen a company consistently hurt people the way they do with their inept service. My daughter's continuation paperwork (and premium) was sent in via certified mail and received 3 weeks prior to the deadline.

Switching payroll systems to ADP was a complete nightmare. Once you get started with ADP, your sales consultant dumps you on an implementation team. The team may be nice but everything is last minute and no organization. Our first payroll was on a Friday. The week leading up to payroll was hard to get someone to help me process payroll. I was at the bank wiring money on Thursday morning to make sure payroll was in our employees accounts the following day- talk about last minute.

I tried to sign up through a new company I work for now which I have had ADP account before. But this time I tried and I get to identify yourself page. I fill it out as it says and click confirm. It comes up as, "Your account is locked. Contact your organization's administrator for assistance. Transaction ID: **", I have contacted them and they have emailed you and still a week later I have not been able to finish my registration. If you could give any tips or comment on the issue I'm having to maybe able to finish my registration.

At the point of my of my hiring, I was asked to give direct deposit info by the general manager of my workplace. I was told that the process would take about 2 pay periods (which is 4 weeks). First of all, that in itself is ridiculous considering I've seen payroll be done in 5 minutes by an accountant then have it sent for review. It took 2 days for the bank's confirmation to go through. I've been working at a company who uses ADP for around 4 months now. (PSA: I consider myself to be a rather tech savvy person, so it isn't just me being technologically inept).

So, my ex is supposed to have child support withheld from his check. His employer uses ADP. He was paid Jan 1, and Jan 15. The child support office in Texas has seen nothing from ADP. I HAVE READ THAT ADP HOLDS THE FUNDS SO THEY CAN COLLECT INTEREST ON THEM. It’s not ADP’s money to be holding, they should be sending it straight to child support. There is no wait time for the Texas disbursement unit, so where are the funds???

On December 26th, 2017 I called the customer service department to have my card cancelled and reissued to due fraud charges. My card never arrived. I've called 11 times in the past 3 weeks. I was told by several different reps that my card should arrive in 7-10 business days. I was told I would receive it on 1/08, then by another rep no later than 1/10 and another said by 1/11. Every time I called I verified my address. I started receiving emails that my card had been updated. When I called back to ask why it was updated because I had never received it, the rep told me it was an address change... but that they had only added the word street to the address.

We have been using ADP for 3 years, we like the product but unfortunately the quality of customization, programming and response from ADP is the worst I have seen. I shared by frustrating experience concerning the first pay discrepancies of 2018 with two senior executives from ADP, Zeenat ** and Amar Sidhu and despite a very disappointing email with full details sent to them and the client services team there has been no response from anyone in ADP for over 48 hours. I am at a loss of words to describe my experience and hope this will catch someone's attention.

ADP was sent garnishment for 65$ middle of December 2017 so in one week it would have been taken care of!!! So they can't read court order and take 10 percent out of my check for last four weeks after I contacted them and told me it would stop and I get a refund. They haven't done neither!!! ADP SUCKS.

I've always used ADP and never had a problem until last month. I reported my card stolen (December 17th) and they went ahead and sent me a replacement card and told me it would take 7-10 business days which was fine. I also understood that there was holidays going on such as Christmas and New Year's which I also had no problem with. I called two days after Christmas just to see when I should be getting my card in the mail and the gentleman said the 4th.

Child support does not get direct deposited for almost 14 days. The next child support is usually in 4 days. Child support is needed and should not be held by ADP. Prior to ADP my support was in 4 days after it was taken out of my ex's check. This is wrong. I have asked my ex about this. He said it is immediately taken out when he is paid. It does not take two weeks for ADP to get the money. Why is it held for so long?

My company ** was scheduled to be terminated on 12/31/2017. As of Jan 8, 2018 I still have employees that have not had checks issued. Every time I called in to verify all was on track I was given a different answer. As of 12/27/17 I spoke with Mary ** and she ensured me everything was in order with the except of 2 forms that the processing center could read. I resent those forms directly to her and she emailed to say the forms were received and the plan was set to terminate on 12/31/17. Obviously another lie to get a customer off the phone because when I called in to see why employees had not received checks and was amazed to find there was another form the processing flagged on 12/22.

Long period of waits when wanting to speak to a customer representative (over 45 min). Keep telling you that an issue would get resolve in the next 24 hours and 3 months have passed and nothing has been resolve. Ask to speak to management and had to wait another hour. Any corporation should avoid ADP as their benefits handlers.

I was told my card was on hold two days ago when I called to activate my new card. This has never happened to me after almost two years with this company. They decide to disable me from getting into my account to access my money. I’m a college student who needs every dollar that I work for. I was on hold for what seemed for hours to get the same response. The last time I called after I faxed over documents to get my hold expedited representative Jen confirmed my information; however, when she transferred me to a supervisor Michael he couldn’t confirm my documents. This company is lacking communication within the company as well as with their partners. It’s been 5 hours already and no one can help me. I’m irritated and I’m broke. Thank you for telling me I just worked for free.

Our ongoing struggles to have our ADP questions answered on a timely and accurate basis reached an all time low this week when we migrated to a newer version of the system. Despite repeated promises that my staff would be fully supported during the transition, emails and phone calls went unanswered on a number of challenges that we encountered. It is clear that ADP places no value on customers of our relatively small size (250 employees). Their culture of incompetence is unlike any other I've ever seen. And by the way, one of the paychecks they got wrong was mine - the CEO.

I have had emergency problems twice. You have to hold on the phone for hours before any help. If you try to leave number, they don't get back to you. I GUESS BECAUSE WE ARE A SMALL COMPANY - WE DON'T MATTER AT ALL. And I wished just once in my lifetime that one of the phone options applied to my situation!!! The best communication is finding another company to help us with our payroll.

They lie about receiving receipts. They admit they made a mistake and suspend your card so you can't use it and steal 1,400$. That's your Flexible Spending program. Just horrible to steal people's hard earned money. A bunch of criminals. I bet this won't get posted.

I run a small non-profit corporation who has worked with ADP for a few days shy of a year. We have had problems from the start but none as large as the one we are currently encountering. ADP ran multiples charges to our bank in one day causing the bank to flag the charges for fraud - very common practice. We wire transferred the money to ADP per their instructions to ensure payment was received in a timely manner. During this time, unbeknownst to our company, ADP terminated our account and froze all of our access to the account.

ADP is the worst customer service, every time I called got a different answer. Try to add my son for insurance and they denied because was past the 50 days that my son lost insurance from his mom. Every time I called to check up with it they said, “You need one more thing, send it,” then next time needs something else. After all even a guy told me, “You need this paper of lost of insurance.” Paper wasn’t there that I have sent already, then after checking in all my paperwork the paper is there I sent out. The guy just say that to me should be fired! Thanks ADP.

ADP Run runs completely off the website. Which works great unless the website doesn't work. Which happens a lot. 6 hours to complete payroll when the website bogs down. Please find an alternative if you value your time.

I'm on my second ADP card inside of 6 months and now need a third. Card will not read at any card machine, with the exception of one, and only if it is ran backwards, then it only runs as credit, I can't get my money off the card. I'm so done with this company. I called and they couldnt transfer my remaining balance to anywhere for 24 hrs.

This is the crappiest card I've ever had... The only way I can check my balance is over the phone. The text notification doesn't work... It continues to say that my balance associated with my card is unavailable. The app is full of crap as well. When I make a purchase, instead of removing the funds right away, they wait 4 days later to remove it. I hate this company and wish my job didn't deal with them.

We switched from ADP Workforce Now to a PEO on 5/16/16. Requested ADP issue W2s for the period of time our employees were being processed through their system. We all received our W2s, so done deal, right? NO. ADP did not report our taxes (fed, state, SS). We discovered this in a very roundabout way. Have been emailing and calling our ADP contact (Bonnie **) for over a month with no response. Unacceptable. I work in HR and will avoid ADP like the plague moving forward.

ADP made an incorrect deposit, then penalized me for their error. I had asked my manager to cancel a request to direct deposit my paycheck into a bank I was having issues with. She did so and I began receiving my checks at my new bank. However, ADP somehow used my old bank account (which I no longer use) to deposit payment to a co-worker. Because my old bank had a balance in the negative they couldn't retrieve the funds. I had no idea this was happening until a month later when my manager told me my paycheck would be deducted for their erroneous and illegal deposit. They refused to discuss the matter with me since I am an employee and not "authorized" to speak with them. I am now getting over $250.00 deducted from my paycheck and have no recourse.

In early September, I asked for a cash distribution out of a Roth 401k account in a very specific amount and a rollover (to a Roth IRA) of the balance left in the account after the cash distribution. I have received five different checks so far, all of them wrong. I have spoken with four "supervisors," none bother to call back or strive to resolve the issue: Dana ** (who didn't believe me and had to take two weeks to listen to the tapes of my phone calls to admit the error was with their staff), Clark ** (who seems to have decided to wash his hands of my situation), John ** (who was very nice and proactive, but whom I've never been able to reach again because of the company's idiotic policies), and Michael ** (who has so far failed to ask his processing team a simple question: how can there be $44 worth of federal withholding on $17.68 worth of earnings, despite me leaving messages after messages to try to get an answer).

This was the 3rd time to run my payroll with ADP. I am totally frustrated. None of the departments work together. They need one person to handle all aspects. I waited for 40 min. to get someone to call me back. Employees sitting waiting for checks. I wish I had never changed.

I signed up for an Health Spending Account on behalf of my husband in 2016, using the ADP website. At the end of the fiscal year in March 2017, I discovered that money was being withdrawn from my husband's paycheck for a FSA and a Dependent Care account. We always get variable paychecks, so I didn't notice, and my husband, who checks his actual paycheck didn't notice that withdrawals were going to the wrong accounts. I called ADP and told them I wanted the FSA changed to the HSA as it should have been, and the money from the dependent account refunded.

Your representative Arianna ** took care of my problem promptly and professionally. I communicated with her via telephone and then later through email. She responded quickly and we were able to solve my problem. Give her a fat Christmas bonus will ya? She has to deal with neanderthals like myself. My main problem being that I am an imbecile, and didn't fully read the form that I had received from my employer. I thought that I had a problem with my account, but simply needed to activate it to use the mobile application. It turns out that you guys aren't liquid garbage.. I am. Thank you for having someone get back to me the next business day. I would delete my post, but I do not know that I can. Instead, I will mark this as resolved and post a five star review.

I'm convinced that ADP is holding my child support money that goes to my ex for their own benefit. It is deducted from my paycheck on a Wednesday. It then takes 10 days to make it into my NYS Child Support account to be paid out another 2 days later. Every other payroll company processes and sends the money within 2 days. ADP should be ashamed of themselves holding/delaying the money to get to my kids. ADP clearly holds millions of dollars in child support to gain the interest from the bank. I've called multiple times and no one can give me a decent answer. Disgusting company.

I have been using ADP for about 15 years now. The old website was easy to use and understand, had all the information readily available and downloadable. The new site seems to be more about being pretty than giving me the information I need or being at all user friendly, I have yet to be able to view past the last 2 paystubs because the pdf will not download and the customer service sucks.

We recently upgraded to the newest version of Workforce Now. The product itself is much better than the old version, however, ADP did not provide much training and they changed their customer support model so that we now are assigned a designated account manager. We can no longer just call into a support center and receive help from any of the customer service people. We can only call our account manager. The account manager we were assigned never answered her phone so we could just leave voicemail messages. We could also email her, but she didn't respond to those. It would take several voicemail and email messages over the course of a week or two in order to get a response. Once she did respond, it was only about 50% of time that she was actually able to help.

Worst experience with a card I have ever had. Go with rapid! PayCard. They are much better and get you YOUR money as soon as you need it. ADP is a joke… Worst customer service ever... Poorly ran company. I wish I could say something about the lady I spoke with but she used 4 different names and employee numbers…

I'm a small business owner, and have been using Run ADP online to process payroll for 3 years. For the most part, things have gone smoothly, but this last pay date, 12/1/17, our paychecks weren't delivered by UPS. In calling ADP about the issue, their attitude was "Oh well, we've done our part." When UPS said they'd deliver our checks Saturday and didn't, I called ADP to find out what other options there were, such as printing checks directly from RUN. The rep I spoke to was the rudest, most non-helpful, customer service rep I have ever had the displeasure of speaking to, from any company - period. I asked, at what point does ADP take responsibility? UPS is the delivery service contracted with your company, and they've failed to fulfill their duty. Why am I the one that's having to communicate and coordinate with them to get this resolved? She legitimately did not care. Her exact words were, "It's the weekend here, there's nothing anybody can do."

We have been a client using EZ Labor Technology for more than 2 years. Each time there is a change or new action that needs project management, ADP Time and Attendance is unreliable and errors and issues appear. They cannot be relied upon for managing reliability without constant follow-up from the client who has to uncover errors and then try to find a person to create fixes. Very low level of support and low quality testing of their own configurations on behalf of the client.

I am trying to reach a representative. So far, I have been waiting on the phone for 20 minutes. I have more money with another firm and I was going to transfer some to Blackrock, but not now. Shame on you, rich company, who won't hire more people to help your customers.

I am a manager for Hot Box Cookies. We recently switched to ADP payroll services and it is not going well. Multiple employees are getting their money late and definitely not when we are due our money. Sure, holidays come around which may account for a day or so of inactivity. However, there have been numerous account's of workers not getting their checks, multiple days AFTER a holiday and on a reasonable day to deposit our checks. This is money we are due and have bills to pay. There is a specific day on which we are supposed to have the direct deposit in our account. Just in case anyone from ADP reads this. It seems like you need to take a class/course on your own job. I seriously recommend NOT using ADP as your payroll service.

Glitch in garnishment system = late payments on credit report. Just what the title states. Called ADP to try to get some sort of document faxed to me so I can take it up with the credit agencies to get this corrected. ADP would not provide anything in writing to assist. This is very frustrating.

Turned in a COURT ORDER to immediately have garnishment stopped. Faxed it twice to ADP'S garnishment department along with my payroll department faxing yet another copy to them! It has been ignored and they are continually taking money from me. Deliberately ignoring a JUDGE'S order. I think it’s time to contact an attorney!

Honestly, ADP has been pretty awful. The direct deposit set-up was such a hassle, took me weeks. Also, I haven't even got paid my paycheck yet when I was supposed to the 17th. On ADP, it clearly states I've already been paid, but no money in my account.:/

I have been attempting to resolve a simple question about benefits for my employees for the past three weeks. Our rep has been unresponsive, the call center refers us to another department, and that department has an average wait time in the eighty minute range to speak with a benefits specialist. This could have been a simple answer to a simple question, and it has eaten at least twenty hours out of my production. Seriously considering bringing the entire process back in house at the next renewal period.

I started working for Red Lobster at the end of Sept 2017. They told me my check was to be deposited on a ADP ALINE card. I received the card. Went to activate it. The system told me that it was an incorrect security #. From there I called customer service to try to get it repaired. The customer service rep was obviously in a different country. It felt like she was trying to rush me off the phone the entire time I spoke with her. She kept giving me very unclear answers. She started sounding extremely rude when I asked her for clarification. She even got an attitude when I asked her to spell out the email because I couldn't understand a word she was saying. It was a horrible experience all around and all I'm trying to do is get paid.

They sent me through all kinds of loopholes just to get my money back! they were holding information from me about my account and made it almost impossible for me to get my money back. I was very frustrated and they couldn't understand why. I was assured 7 days ago that my money (from an unauthorized purchase) would be back into my account within 7 days. When my money wasn't in my account they wouldn't tell me that the transaction was pending, I had to talk to a corporate manager to override the false information ADP had given me. It's my account. If there is an unauthorized purchase, they should do whatever they can to get to the bottom of the issue. I don't feel that my money is safe with ADP and therefore, as soon as I can, I will be closing my account and putting my funds elsewhere.

ADP Totalsource - It is sold as an all in all PEO package, pay thousands of dollars to have them set everything up and then receive hundreds of email demands from numerous ADP personnel who demand you answer them immediately. Would have been easier to set up myself but even trying to add new employees is a nightmare, constant error messages that tell you to call because it is an unexpected error.

I had a direct deposit be rejected by my bank from my employer. I was advised by said bank that the DD rejected on 11/01/17 and returned to my employer on 11/03/17. My employer has not received any notification from ADP that the DD was sent back to them. It's been a week now and still no money for me. I was told again that it takes two days for ADP to send the monies back to my employer once it's been received.

My payroll and other related company information stopped showing up on my ADP online account after 3 months at my new employer. I went through the channels at my HR department. They did what they could do and when that didn't work, they put a call in to ADP who said that it wasn't just my account that had a problem and that they are working on it. My account stopped working in January 2017, it's now November 2017. How long does it take? A very unprofessional company, not attentive or responsive to their client’s needs. I'm curious how much my employer is paying ADP. A 1 star rating is too much in my opinion. I would rate ADP 1/2 a star at this point. Their online software is basically useless. ADP should stand for Always Do Paper.

I used to work for a company that went under, our payroll was done by ADP, and I need my stubs and W2. I tried to contact ADP many many times, but it does not matter what option I choose. I am always greeted with the automatic message to contact my HR department. It is not possible as an employee to talk with a human being in the support department. This is a terrible experience and as a business owner I will never put my employees through the horrible experience that is dealing with ADP.

I called because I was missing 40 hours of pay on my paycheck. The person who answered said my time was never entered into the system. And said he could not fix my paycheck. Then changed his story and said it was entered wrong and he couldn't fix it. I was in the phone with him over a half hour. Finally I asked for a manager. He said he was a manager and refused to pass me any higher. Then he told me his supervisor name was Karen but would not pass me to her, or give me her extension or email to contact her. I asked for the corporate address and he refused. I asked him if his business is based on customer service be he his not giving me the service I am requesting and said, "No, I do not care about customers. I'm just here to do payroll." Finally I was getting nowhere and I hung up. A week later still not fixed. I do not recommend this company go elsewhere if you can.

I used to log into my ADP account and I must confess I didn't do it monthly, nor did I print my statements very often. Why not? Good question. I was resting assured that my account and payroll data it contained would be available to me, even if I left the current employer. On the ADP website it states that the information would be available for several months after it is posted to an account. In the interest of accuracy, I'll find this info and will update the review later.