ADP Payroll Services Reviews

ADP has not and will not obey the state law for GA. I currently bring home $21 a week due to their simple mistake. The state law specifies that any garnishment(s) cannot exceed more than 50% of disposable income. I make $300 a week and they are taking $279! I submitted all forms and proof needed to release garnishments (which should have never been taken to begin with because it exceeds the 50% state law) and they have the release from the issuing agency but they are continuing to take out the garnishment! Very unprofessional, had to call 5 times and talk to 2 customer service reps, 3 supervisors and finally spoke to the supervisor’s supervisor and now I'm waiting for them to call me back. Ridiculously unprofessional and if you are considering using these people for payroll then remember they can't figure out what 50% of $300 is!!!

I've had my Aline card for about 10 days. I've lost count of how many times I've had to call people over all sorts of things. Yesterday, I called to change my PIN which I had never set but couldn't set because of the verification system. It took the agent TWENTY MINUTES to do this and he asked me at least 5 times if he could place me on hold to do research. Then he said he was going to send me through the automated system which didn't work before. When I asked to speak to a supervisor, he said he was going to put me through the automated system. I had to ask at least ten times for a supervisor and DEMAND a yes or no answer from him as to whether he could get me the supervisor.

Horrendous experience with website and robotic moronic reps. I was not told that website not functional with Firefox until several calls. Was told to wait for payment option to appear on subsequent visits for several hours after registering. That too was incorrect info. If you have any choice, I don't recommend dealing with them. If you must deal with them and run into problems, call human relations dept at your employer and complain immediately, rather than risk further frustration and wasted time.

I have spent your trying to fix their mistakes on the last payroll and now they did it again on today's payroll. They deducted health premiums from my employees and shouldn't have.

I had ADP 25 years. They have become a terrible company. Customer service is rude, WAY too MANY errors. They took $$ out of employees chk when they shouldn't have. NOT file returns for states (and don't tell you). PUT employees in the wrong states, take months to be reimbursed for their errors. I HAD TO call 6 times (6 months) for 1 error!!!! Don't use them!

I cashed a check that was credited on 5/27/14. After using the funds the check was returned 5/29/14 causing my account to overdraft. How is it possible that a check is cashed then returned directly from it? My account has been negative since and as an employee can’t reach anything associated with ADP outside of the machine operators. It is now 7/7/14 and I still have not received a full reimbursement.

ADP reversed the direct deposit of the paycheck. It will now take 2 days to sort this out (plus the holiday weekend).

My company Yale University processes its COBRA through ADP. My account was suddenly terminated although I paid all premiums on time. When I contacted, they acknowledge their mistake however the matter was never resolved and I keep getting bills from the hospital during coverage period. Looks like everything is super uncoordinated in the company and everybody gives a different version of what is going on. I never had such a terrible experience with any other company I did business with.

I have so many passwords for everything, home, work, church, websites, that I can't keep up with them all! I try to relate each to the other in order to try to remember then all, but that does not work. Write them down and lose the paper that I wrote it on. They send me a temp pw & I enter it wrong trying to get it in before the site locks me out & am too late! I have 2 or 3 times to log in & I am not fast enough, so now I can't get logged in AT ALL!!! I am now 60 yrs old and this ADP log in to see my pay statement is a PAIN IN THE HEAD!!! I am getting to the point that I don't care to EVER see my check stubs or w-2 form! I am angry & beginning to HATE ADP!!!

My employer direct deposits my paycheck every other Friday. On 6/27/2014 the deposit was not showing. I tried at least 30 times to reach customer service but the recording said they were experiencing high call volumes and call back later. It is 5 AM and I'm going on vacation and my check is not available. I have debits that are supposed to be made today and they will be returned. What should I do when I am charged for these debits?

First, I was laid off 4/10 and didn't receive my paperwork from them until 4/29. I had to cancel and reschedule all appointments for April. I had to pay for April, even though I wasn't able to use it. I logged in online as soon as I could and paid 100% of what it was asking for to cover me from 4/11-5/31. Their web site won't let you pay less! Then I started receiving statements saying I owed another $13 for this period or I would lose my coverage for May. I called and the first person could not tell me what it was for. I tried to pay online, but since it was already in June, it would only let me pay the $13 plus June's payment, even though I didn't need coverage in June.

I work for Medical Illumination Inc in San Fernando, CA. My company is using the ADP Total Source for HR purposes. I would like to explain my situation to you. Back in the February 2014 my company changed the medical and dental insurances and we had a choice of 4 different medical insurance plans. At this time I spoke with someone from ADP to help me to enroll to the best insurance for me and she told me that the PPO is the only insurance which covers the Facey Medical Group and the doctor, which I wanted. She recommended me to enroll to one of the most expensive plans in my company ($500/month). After I enrolled I asked my doctors office and they told me this is not the truth. I went to see a doctor and I already paid co-payment 2 times of $ 50. Now, I need to pay additional about $350 more, because the previous insurance covered only 80%.

I have been paying premiums to ADP Cobra Health, Dental and Prescriptions for the last three months. As of today, I have not been able to utilize any of the benefits. Each time I call, which takes 10 - 15 minutes on hold, and talk to a representative they say everything is taken care of. The representative that you are talking to, by the way, is in India. When I go to the pharmacy to pick up long needed prescriptions, the pharmacy states that my insurance is inactive. I have sent multiple emails requesting information with no return emails. What a scam.

This company is the worst. I was laid off on 4/28. I didn't get my COBRA paperwork until May 19th. I sent payment in right away, but it wasn't credited until 5/29. They still haven't activated my coverage, so I have had to pay 100% out of pocket for doctor visits and prescriptions. Basically I paid for May for nothing and also paid for June and have no coverage. They just keep saying it will get done. WHEN??? What a joke and there is nothing I can do about it. Wonder why everyone hates insurance companies? This is why.

I paid for my Cobra insurance and my account was debited on 5/6 and as of today Blue Shield is unable to verify this with them.

In spite of the initial documents when we started with ADP, saying that ADP would pay EHT, they failed to do so from 2008 for our 5 employees. EHT was mentioned on all the monthly statements. We were audited by the ministry of finance in Ontario because of ADP's failure and have to pay back 12000 dollars in EHT and 8000 dollars in penalties and interest. ADP stated in writing that they would pay penalties and interest if they were derelict. They have refused to accept responsibility. I think they are deceitful and disgusting. They have not honored their written guarantee.

I lost my card and these idiot ** swear up and down that I called stating I had a problem at Target. May I remind you I did NOT have any such problem. For the problem is them. I have had my card stolen and replaced many times. The second time I had my card replaced, the sons of ** sent it somewhere else and when I got a bill with a whole bunch of charges on it, they called me a liar saying I am the one who is making these charges. How can I when I don't have my card? The third time I had my card with me the next morning not knowing my card had been stolen the night before out of my car. I have bills to pay. They cancelled my card without my consent and to this day they refuse to put the money back on my card that I did not spend. Are they pocketing my money? Wouldn't doubt it. This card company needs to be shut down because 1) they have no respect for the customers and 2) they're a sorry excuse for a company.

For two years now the State of Texas requires that I appear to fill out TX quarterly reports because ADP can't seem to figure out how to do their job. ADP says they will resolve the problem in 7-10 working days and never resolves them as well as not contacting me by phone or email. I am at the point of firing them. They actually charged me $90 for a fine the state of TX charged them for lack of filing a quarterly report.

I have repeated payment issues with ADP Cobra Health Insurance and United Healthcare resulting in health providers be informed that my health insurance has expired. I am effectively paying for health insurance but not receiving coverage. Using ADP guidelines, I sent my payment electronically to ADP. It posted from my bank account on the 31 of January. This is for coverage effective for Feb 1, 2014 and good for the month of February. However, today, 1/31/2014, I learned that in the United Healthcare computers, my health insurance shows as expired. Apparently it has been this way all month. I am unable to pickup prescription drugs. God knows what I will do if I need to go to the hospital. This is a recurring problem.

My employer went out of business. I have tried to log-in to ADP but my password doesn't work and it won't reset. ADP keeps saying call my employer. THEY ARE OUT OF BUSINESS!!!!!!!!!!! I have no W2 and can't file my taxes. Every prompt on their number hangs up on you.

Used ADP old green screen with secret code for years, then Web Suite, now the very latest called Drive. Without a doubt the worst yet! As a service advisor, have found some screens, no decimal is used, but are used in others. Get this, NO way the produce an acceptable document for a customer that has an Extended Warranty with a Deductible involved! So far two on site reps and the infamous Web Chat folks are clueless! To make matters worse, I was informed by Sultan (our last rep) that that is "not an issue"! Our old Arkona system was much easier to use and way faster to get a customer handled start to finish. ADP screens freeze, have to click the tap feature more than once to go to the desired screen, all for the low low low price of...the highest in the industry! ADP is one piss Poor excuse for a company! All Day on Phone!

ADP was charging me 66 dollars to write one check for payroll so I told them to cancel in October of 2013. It is now January 2014 and they continue to steal money out of my account. I sat on hold for over an hour then got the run around only to talk to no one. When I finally talked to someone, they acknowledged that it had been 3 months since I cancelled and could not explain why they were still taking money out of my account but that I owed them service fees for the money they stole! Do not use this company for payroll service, it is a scam and a joke!

Trying to get started with Cobra Coverage and Payment portal is always offline. I've seen it online one time. When you call help line, you get an apology and told to send in your payment. They tell you the portal is offered out of courtesy (but doesn't work). This could not lawfully be a legitimate offer for continuation of coverage according to mandated guidelines.

First of all, if you are the employee of a firm that uses ADP, you aren't allowed to talk to ADP, only your company rep can. Secondly I am a FORMER employee of a firm that used ADP and couldn't get in touch with anyone at my former employer because everyone in HR was quitting and no one would/could call me back to help me since they weren't there anymore so I had no way to get in touch with my the ADP rep.

On 10/14/13, I sent a claim to ADP for reimbursement of medical visits and prescription reimbursement. On 10/15/13, I called ADP to ask if they had received my claim and the agent stated yes but he then told me about a specific claim that will not be reimbursed. I have 2 claims, both from Northwestern Memorial Hospital. One is for $15.00 and the other for $20.00. The $20.00 claim will be reimbursed, however the $15.00 claim will not be reimbursed and their explanation is that the $20.00 claim says co-pay receipt while the $15.00 claim says payment receipt. They are to reimburse me for doctor visits, prescriptions, vision, dental and OTC medical or supplies. Both of my receipts look exactly the same and are from the same hospital.

They don't help whatsoever!!!! Spent 45 minutes on the phone just being put on hold and they couldn't even fix my problem. My card has a hold on it and I can't use the money that's there until they figure it out!! I can't wait to cancel my card with this worthless bank and their horrible customer services reps. It's all just **.

Your system sucks! From looking at the reviews of others, I think many agree!!! When trying to log in to pay to look at check stubs, it always says, "Denied, wrong info"! Then I'll do the questions and when it shows the user ID, it's the same as what I put in so I try to do the same with password and nope that don't work either! It's damn near impossible to even look at my check stubs! The system needs to be redone or fixed! This is ** and what's crazy is after calling customer service, it somehow works with the same info I've been putting in for the user ID and the password but!!!.... Only once if you log out and try again a few mins. later, it won't work! Ugh so mad. I mean really, how hard is it to recognize a damn ID and password when someone is trying to log in!

Our child, who is a minor, was given an ADP card by their employer. The company laid our child off after the holiday season of 2012 but has since been re-hired as of July 2013. During the lay-off period, the ADP pay card became deactivated by ADP for non-use. When our child was re-hired, the card was not reactivated by the employer prior to new wages being placed upon the ADP pay card. When our child contacted ADP, they were told that the only way to gain access to their money was to fax their Social Security Number, Driver's License Number, Date of Birth, and Address to ADP account management.

Would never recommend! Due to their errors and not submitting tax payments, lack of following up and sending inaccurate information to the States, we paid over $40,000.00 in fines, penalties, and interest to 3 states. I should have stayed with my PEO. Any savings has been lost in time spent trying to explain to them how to correct their problems, dealing with the States, the warrants that were placed on us, and excessive penalties. You are not allowed to talk to Sr. Management, Finance, or Tax staff, only the customer service staff that cannot answer your questions and must wait for another department to answer which at its best takes about 7-10 days! This was only 1 of the many problems we have!!!

Our company used ADP for its payroll services. Workers comp deductions are part of that service. ADP deducted the wrong amount for almost a year and then called telling us we had 1 month to come up with an extra $6,000.00 in premium money, and offered ABSOLUTELY NO help whatsoever, not even a return on fees charged for filing the premiums in the first place. Is there any recourse at all that someone can take for such blatant bad servicing of an account??

We had a company and ADP handled our payroll. They failed to file quarterly taxes for us in 2009 properly so the IRS hit us with a 10000-dollar penalty for a 900-dollar mistake by them which they claim that they dropped us but then continued to do our payroll for another year and a 1/2.

I called to report a transaction on my account that I did not authorize. They cancelled my current card and issued me a new one, then told me I had to dispute the transaction by faxing some forms they mailed me. I did what was told. It takes 24-48 hours to be reviewed. Well, now we are at 72 hours. There is no way of finding out if they received the fax and they can't get a hold of the department and I still don't have the money back!

We are still receiving constant spam from them begging us to come back with $$$$ even 2 years later after cancelling service. I am feeling that they do not honor privacy policies and do not acknowledge my emails when I ask them to stop calling and contacting me. I am still very concerned about the security of the payroll information we had on file with them. It was a horrible experience to use them as a small company. I absolutely do not recommend them or many other big box payroll providers. Hire a CPA or a smaller vendor so that you have greater control and better security of your payroll information ongoing.

I have contacted and faxed several papers to ADP. I have a lawyer and have filed bankruptcy. My lawyer also contacted them and faxed papers stating that they needed to stop garnishment asap. Of course, this was not done by ADP. Ample time was given to them to work this out. Now for the third pay check in a row, I am broke and have no money to live off. Tomorrow I will be contacting them and expecting a quick return on my money that was taken from me. Another employee had the same problem with this company and they continued to take money from her check for three months after she filed bankruptcy. This is poor business and is something that should be taken care of when they have legal documentation to stop a garnishment.

My job position was clearly salary non-exempt per California State Laws. My employer was headquartered in Virginia. The company used ADP for payroll services. The company did not pay me 1 1/2 hour overtime pay for hours worked. The employer really did not know the laws of the State of California, but ADP should know the laws for California and should pay the 1 1/2 hour. The matter has been reported to the state.

My business used ADP to process its weekly payroll and file all tax returns. The 3rd week of September, ADP did not deduct the federal tax payment from our checking account and send me a notice saying that I didn't pay the tax because it was returned for NSF. I checked with my bank, and that was not the case as the money was still in the account. I contacted ADP back, at which time, they had already cut off access for me to process payroll. Therefore the 4th week of September, I had to manually do payroll. I contacted ADP advising that the returns they filed were incorrect, because the 4th week of September was not included in the returns because I was no longer allowed access to the ADP system. As of today, November 27, 2012, the amended returns still have not been completed and I am being told it can take up to another 2 weeks for completion. We are trying to switch payroll over to Intuit Quickbooks, but they cannot process everything without the amended returns. ADP has been very rude and unwilling to help with this situation.

My husband and I opted for COBRA when I was laid off from one of the big 4 accounting firms. ADP was the administrator of the COBRA accounts. Before Hurricane Sandy, we paid our bill online, received a confirmation notice, and proceeded to prepare for the approaching storm. After the hurricane and trying to regroup, I received a letter that they had cancelled our insurance due to nonpayment. When my husband looked at his business account, we saw that indeed it had already been debited. When I called ADP to ask them to fix it, they said I needed to appeal because (and are you ready for this?) I "didn't speak to a human so there is no way to insure accuracy." What?!

I have to start by saying that my experience with ADP has been really terrible the last month. I had to set up direct deposit with them because I'm supposed to get my child support every 14 days. Nevertheless, I don't get to it until the 18th, 19th or 20th day. I can't count to pay any bill with this money or I will have overdraft fees which has happened several times. It's just a shame I have to deal with all this nonsense! I have asked my ex-husband to help and I have faxed over the forms with voided checks 2 times and another form with another voided check and they can't establish the direct deposit.

ADP took over payroll deductions for my company in Feb. 2012. Since then, they have caused tremendous financial hardship and strain on me and my ex-wife. First, they were sending payments to the wrong account number. My ex-wife and children received nothing. Then, they sent the wrong amounts. All the while, the correct amounts have been deducted from my check. After an unbelievable amount of phone calls and eight months of fighting with them, they started a new garnishment based off a court order that was six years old and not current. All of the short payments have resulted in the state issuing a new order with $2400 in arrears that I've already paid and they are the cause of. And in the past two weeks, they have deducted the new amount on a bi-weekly basis but as I'm paid weekly, they are taking out double. ADP has stolen $2400 plus from me and has offered no means of a refund, compensation or anything else and continue to rob me weekly. When I say I've exhausted all other avenues, I have. Unless this is resolved, my only recourse is to quit my job and sue for compensation. I sincerely hope some help can be provided.

Unprofessional Cobra Practices and Very Poor Service: One of the previous posts mentioned they were surprised ADP didn't have a class action lawsuit filed against them for their business practices. I couldn't agree more. I have never considered hiring a lawyer until now. I wish I would've read these complaints before using ADP to handle my Cobra services. ADP sent me a notice in July that my insurance was terminated on May 31, 2012 without my knowledge. I wasn't aware of this cancellation because I was still making electronic payments from my bank account and Aetna still was insuring me with all my medical bills and prescriptions. There had been a digital account error in my bank payment. I didn't know anything had changed and neither did Aetna. I never received a letter or phone call from ADP until nearly 7 weeks later.

ADP has been processing my monthly train ticket for several years. The money is taken out of my check and the ticket is then mailed to my home. Twice last year, I did not get my ticket. They only reimbursed me for one, so I had to eat the cost of the second. I, since then, have the monthly pass delivered to my place of employment. I did not get the July ticket, so I had to purchase my ticket for $174.25. I then filed a claim and was approved; however, again, I did not receive my check. ADP will not issue another check. They will put the money in my account. I do not want ADP to mail anything. They would not even look into why I did not get two pieces of mail in one month. I have since stopped service but at this point, I may have to eat $512.75 for something I have no control of, and they do not want to work with me.

I've been calling and talking to everyone at ADP. They are good at passing the ball around. I have $31k lien on my personal property due to unpaid withholding. ADP has ignored all my calls and faxes, or sends stupid letters saying that it is not their fault. Finally, Mr. ** helped. So, we thought they paid DOR $3,650 without explanation of the penalties and still on the same boat. The money is owed to the DOR from 2008 to 2012. I stopped doing business with them and use Intuit QuickBooks. Also, I paid some outstanding UI fees. I asked for reimbursement since it was from 2008. I got a letter that said, "We checked your account; no balance is due." Really? Then, I just mentioned that I paid it, and send you the invoice. I have retained a lawyer and he is looking over all the documents and letters. We'll see the results. They're not friendly, just a bunch of **. I have some names to supply if interested. Mr. ** of NJ is the best person at ADP.

ADP raised the health insurance with our company for over 40%. It was just under $200 per month and now it's up to $360 per month. When it was questioned to the Aetna Insurance Co., they referred me to ADP as the ones raising it that high. So, I guess we are helping our employer pay for ADP services, which to me is useless.

I changed my I.D. and went to get a copy of the check, which I cannot get. ABL said that they contacted me about the problem on 6/8/2012. I would like to get the problem fixed. Thank you.

I am a single mom of 2 going through a nasty divorce. My husband refused to pay court ordered child support so it had to be garnished from his check. I started getting payments back in January from ADP, and was thrilled because I depend on my children's father to help support them as I am out of work due to an injury. Everything had been going great until almost 3 weeks ago, when I stopped receiving payments. I spoke to several people at my husband’s work who ensured me the payments are being taken out of his check. I and his employer have spoken to someone with ADP on several occasions they swear the payments have been sent and suggest I speak to my postmaster, which I have done several times. I called his employer again today because I still haven't received a payment. They called ADP, and the same thing, checks have been sent they say and then they say they can stop payment on the missing checks if I first pay them a stop payment fee. Then they will reissue them.

My co-pay for a visit to my son's doctor was declined, because they said that the receipt was not sufficient (even though it said that it was for a co-pay). I tried numerous times to rectify the matter and even have a company-employed health advocate working on the matter to no satisfaction. This is over a $12 claim, and my card is suspended.

Dependent Care FSA: Multiple attempts to submit online claim and the ADP system will not accept. I attempted on Feb 4, Feb 19 and March 18.

ADP put my small business in jeopardy by withdrawing $56,000 that was not authorized. It took 3 weeks for them to return the money after endless hours on the phone with a variety of ADP employees. Once we received the funds back into our account, we terminated the services with ADP. A week later, we continued to get charged for payroll services. A month later, they tried to withdraw $46,000 and did not provide us with the appropriate paperwork for our taxes. Not only did they withdraw money that was not authorized, they also did not file our taxes correctly or provide us with the appropriate workers compensation. We apparently paid an overage of $2000.00 and we the owners were not even covered.

I had money taken out of my account, and I never authorized it. When I called to complain, they said they had to file a dispute, and that they were going to turn my card of,f and said they would send me a new one. All this for a total of $9.79, which would take from the money that should have been paid back to me. I understand if they're trying to avoid people stealing from them, fine, but why would I lie down to the cent? I would like my account to be credited for what was taken out! They said it was swiped at a gas station in another city, when I was never even out there.

They have charged me excessive fees for ATM usage. They tell me that they charge $1.50 for using an ATM. Fine, except that they charge it three or more times per ATM usage. They charge me the fee even if the transaction fails for any reason. They charge this fee even if I only request to see my account balance. They charge a monthly fee of $2.95 just to receive a statement in the mail.

I have been receiving child support payments from Cox Communication (dad's employer) which is then sent to the state and then me for the past 9 years without too much trouble other then the time delay. I have recently been informed that Cox Communications is now using a company called ADP to handle their wage garnishments. My support payment is now 13 days late. I called the company whose customer service is located in India and they were no help whatsoever! They say they have already forwarded the money to the state and yet the state says they have not received it. I asked where the heck my son’s money is. We are struggling because of this. I don’t believe something as important as child support should be outsourced.

Stay away from ADP! When I switched to ADP, the sales rep took all of my prior payroll info. Nonetheless, they did not include the numbers on the reports. Therefore, they showed on their records that I didn't pay state tax in the payroll quarter, when I was with the prior payroll service. They wanted to debit my account a few thousand dollars for the state tax I already paid. I caught it, and they still took the money out of my account, even after they said they would not. So far, I do not have the money, and I was advised that they sent it to the state, which will cause an overpayment! I caught it the next day from the withdrawal too!

I wouldn't give this payroll company the satisfaction of any stars. Why are they holding the W-2 forms up? I mean they are an automated payroll company. The online version should have been batched by the 14th of January. I am tired of speaking to foreign people in foreign countries that cannot answer anything regarding my questions because they follow a script! Are these people also preparing my W-2? This company needs to be audited! Worst payroll company ever.

Why in the world does ADP hold a child support payment for 3 business days, before submitting it to child support. This is causing a true financial burden on my children, and my income. The purpose, I thought for wage attachment, is to receive the money in an expedited way. Holding it for 3 business days is truly unheard of. Can someone please tell me where to go, and log this complaint. With ADP doing this; I am not getting the money for almost two weeks after it's taken. Truly insane. Its is a true financial nightmare for my children and I.

I would not even give a one star rating. The log-in for iPay is impossible to negotiate. Even if you put in the right information, it stone walls and you get timed out. Then, when you go to log on again, it tells you to contact your administrator to reset the password. This is a continuous problem with ADP iPay. I very seldom have to log on to check my stubs but, unfortunately, I have to get the last two stubs to prove my income with the bank and I cannot access the system. I will request that ADP send me hard copies via the U.S. Mail.

I signed up to have my child support directly deposited into my account around July 30th. I faxed in all of my account information and also included a voided check. I was told by the customer service representative that it should take at least 2 pay periods for this to go through. I contacted ADP around the middle of August and they stated that I should receive the September 2nd payment via direct deposit. It is now September 12th and I have not received a payment at all. I have been calling ADP daily and on September 6th, I found out they keyed in my account information wrong. I was told this could take another 5-6 business days to correct. As I type this complaint, I am holding for a supervisor to speak with me regarding my direct deposit or what my options are at this point. I can't believe they are in business with this kind of work ethic. Each time a "supervisor" says they will call you back, they never do.

ADP is the worst payroll company I have ever dealt with. First, our checks came with the wrong signature on them so our employees could not cash them. Then two payrolls after getting that fixed, our checks came with NO signature on them. Then, our checks came with the wrong signature again. When they sent new checks to replace them, the new checks had the wrong account number listed so all our payroll checks bounced! You can never speak to the same person and every customer service representative is very nice and apologetic, but nothing ever gets done.

I would really like to have an online petition to launch an investigation into the practices of ADP. Apparently, in searching the Internet for information in regards to this company, everyone has a similar complaint. I wonder why there has not been a class action suit up to this point. I will gladly sign one and in the event I do not find one, I will look into starting a petition myself. Paperwork and phone calls have still not prevented ADP from illegal practices.

I had a bankruptcy discharged on September 16th, 2010 and the state of Colorado immediately started garnishment of 25% of my income using ADP Garnishment Services. I went to the Colorado Department of Revenue on October 8th and they changed the garnishment amount to 2% of my gross pay and faxed the revised order to ADP Garnishment Services. I contacted ADP Garnishment Services on Oct. 18th to verify that the changes were in place so that I would have enough of my paycheck left to live on.

My employer has sent me two temporary passwords to log into the access website for ADP. Neither of them has worked. I know that my employer is busy and since he has reset the password twice, I know it's a problem on ADP's end. I called in to try to get some help or some technical support. I was told that they can't help me. They don't have a technical support department and that my employer, who is super busy, has to call in to try to straighten it out. No one will talk to me to help me. They can't give me the local office information. Basically, it seems like the only way you can get in contact with any person that this monolithic company is if you want to actually purchase a service. If you need help, you are on your own. They whined about confidentiality, but I'm not asking for any payroll information. I'm just needing to understand why my password doesn't work.

My (child support) wage garnishment was changed from $800/month to $480/month effective July 1, 2010. Unfortunately, this order came through on July 14, 2010 after $400 had already been garnished from my pay check on July 9th as per previous order.

We purchased a 2006 CRV in 2008. The door ajar indicator light came on indicating the back door is open. Since then the car has been back to numerous times. Sometimes it would take a few months, sometimes a few days. I have called to ask to speak to e GM with no response. I called Honda several times and so far the only thing I got was a case number. This is a serious issue because I am dealing with an unreliable door open indicator.

In July 09, I had erroneously started having child support payments garnished from my wages. ADP was instructed apparently by my payroll department to garnish my wages due to an outstanding fee with an oral surgeon. ADP erroneously coded the lien as "child support", hence my payments intended for the surgeon going to a clearing house in AZ, or so I have been advised. My doctor wasn’t receiving these payments due to the miscoding, therefore creating a new request for payment which resulted in being deducted twice from the same paycheck for the lien.

My bank missed a recurring bank payment and ADP Total Source quietly went ahead and canceled my COBRA coverage. When my prescription was declined, I called them and they said they sent many letters but I didn't receive a single one. I asked them why they couldn't send an email or call before canceling. They said they don't have to and the law allows them to cancel after 30 days. After paying on time for more than a year, I offered to retroactively pay any fees including any surcharge, but they said they weren't interested. On top of that, they kept $392 credit which they haven't yet returned. ADP Total Source COBRA coverage is a total source scam. I pleaded with them not to retroactively date my cancellation 2 months back, but they gave me some excuse which also caused my pre-existing condition not to be covered by any other insurer.

COBRA - cashing premium checks, yet consistent attempt to cancel my coverage. Cancellation following re-instatement upon (company's) agreement of wrongful cancellation. This has gone on for 6 months. I have had 3 case numbers regarding disputes with ADP TotalSource, COBRA division since June of 2009. (I believe COBRA is counting on individuals generally not "staying on top" of their policies. I have had to do a lot of work to make sure they are doing theirs.) I believe something is wrong here. Consequences: the result is inability to purchase necessary prescriptions for existing conditions.

I own a small Montessori preschool with about 14 employees. ADP reported my payroll taxes of about $10,000 that I owed for the second quarter of 2008 under the wrong EIN to the IRS. The IRS notified me that I had not paid my taxes, which I had. They just could not find my money. ADP, which I had dropped as my payroll processor, for obvious reasons, kept saying they would fix the problem every time a new notice came from the IRS. They never corrected the problem. They only made it horribly worse. The latest notice they sent to the IRS reported that I made 612 million dollars and owed 172 million! I believe I only had 45 student at that time and my total second quarter payroll for 2008 was $49,000. ADP just compounded mistake after mistake until now my return looks like Halliburton’s.

I have been paying Cobra $505.86 every month since April 08. I recently went to the dentist & was informed my policy was cancelled in May 08. I called Cobra on 04/01/09 & was informed they would correct it in 24-48 hrs. I have called everyday since and as of today, 04/20/09, it is still not fixed. I just keep getting the runaround. Why, if a policy is cancelled, do they continue to accept payments? I believe they are running a scam and keeping people's money and only giving to the carriers if a person becomes ill & needs the coverage. Needless to say, since I am out of work, I cannot afford to pay my dental bill and should not have to as I have been paying for coverage. I also then decided to check my medical coverage & that too is cancelled. Is there anything you can do to rectify this? I am going to write the Attorney General as well which I informed Cobra and that didn't do any good as well.

We need our April and May 2008 payroll registers. We have been asking for them for about a month and they do not answer our calls and tell us they are going to do it and they don't send us anything. We are starting a new payroll company to pay our employees and because of their noncooperation we can not sign a new contract with a new company. We need an urgent response regarding this matter. Thanks.

ADP offer a flexible medical spending account. Legitimate co-payments were denied. The documentation they requested was impossible to provide. They suspended use of the card and kept the money.