ADP Payroll Services Reviews

I have used ADP Payroll for many years with great satisfaction. However, the Worker's Comp "Pay-By-Pay" insurance department is seemingly non-existent, except when they want to make inaccurate charges. They have presented me with an audit that is incorrect. I have spent countless hours re-auditing my own policy with a lot of back-up documentation. In addition, my agent won't help; the audit department doesn't even answer the phone (on hold 4 different times for almost 45 minutes & hung up), and they are holding my payroll hostage as I'm afraid to use payroll until they correct their mistakes. It has been 19 days since I sent my request and I can't get anyone, even my agent, to reply or even have a conversation.

I was out of town struggling with new fraudulent attacks on my working check account. Cell phone connection was very poor and internet connection nearly nonexistent. I needed to set ADP payments to a different account. There was no selection in the telephone tree (at least none clear to me) to change the ADP payment account. Four times I got to the wrong department and was forwarded, but the forwarding went back to the telephone tree. On the fifth attempt I asked the man who answered to please not send me back to the tree. He was very helpful and helped search for the proper contact and solve my problems.

ADP takes care of wage Garnishment. They have an order to take 25% of my check. I do not make much money, so of course this will cause a hardship for my 9 year old son and I. I called the issuing party of the wage garnishment and they dropped the 25% to 10%. I, then called and emailed my place of business to make sure they have received the modification. Yes, they did receive it and forwarded it to ADP. Then it was time to get paid and they took out 25%. Called my place of business once again and they informed me that I will receive a refund from ADP and as soon as my company gets it they will add it to my next paycheck.

Since starting a job using the ADP Aline card system, it's been very disappointing. I cannot access my money even though I set up a direct deposit and then canceled the card, because it is the most inconvenient thing I have ever seen in my life. I would much rather get a paper paycheck or direct deposit like a REGULAR job. I hate this system for paychecks, it's so incontinent and I think only useful to younger kids who don't have a bank account, should be optional. I hate it.

I received a text and email stating my direct deposit information had been changed. I went straight to our payroll supervisor and she assured me she hadn't even logged in. I then called ADP to let them know and to figure out what happened. I was on the phone with them for a total of 1 hour and 14 minutes. I spoke with someone maybe 5 minutes of the entire call. They started a case number but cannot figure out why the information was changed or who changed it. This is worrisome to my privacy. I don't feel like any of the issue was resolved after wasting so much time on hold.

I have been trying to get in touch with ADP because at my last employer they failed to inform me of when I needed to submit my FSA claim by, and as a result, they refused my childcare claim. I think it's very dishonest that they know they can keep your money if you don't claim it and then as a result they don't tell you when the claims are due by. I was finally able to get someone on the phone in the spring who led me through a dispute claim and it has been 5 months and I have not heard back. Since I am no longer with the same employer so I can't even log into an account.

There is no ADP ATMs in Miami Oklahoma and me and my girlfriend go to different casinos down there and I've been using my ADP card to withdraw money. I agree to the $3 fee but I didn't agree to an extra $3. I've dated back since 2014 and they've taken out an extra $300 in $3 fees. That is total crap especially if there's no ATMs in the area.

My daughter called ADP for a month straight. She spoke 6 customer service Representatives within the span of one month. All staff sounded scripted. They told her to email a copy of her social security card to paycard.ops@adp.com including a subject line the full name and the last 4 digits of the card number. My daughter sent the information three different times on three different dates within the one month span. She followed up as complaint to her manager who sent the same information twice within a one-month span. As a parent I overheard my daughter on all conversations.

Frustration at not only the inability to access my accounts, but the complete lack of customer service on the part of ADP to assist in any way. Being told repeatedly over the phone that the problem is mine to solve and they won't help. Just awful.

I work for a company that has just moved from Small Group to Larger Group and we decided to transition to ADP based on the services that they have to offer for the growing company. The Sales Process was very smooth and the ADP Rep was great to work with. I felt confident that this would be a great change. Once we got to the implementation process with the ADP team it began to get very frustrating. We have an implementation team of about 6 ADP staff members including a lead and there are a lot of moving parts between them. We had to push back our start date because the implementation team was behind schedule. When one person fell behind it has affected the others and what they could complete.

It's difficult to use the software itself. It's very user unfriendly. Added to that customer support is unknown for ADP. My quarterly taxes report has not submitted by the ADP. Trying to call the helpline either the support is not available or it goes to voice recording service which doesn't standard English. It's so pathetic that I kept saying my state as North Carolina is possible all style but the software didn't know the state and hence it will hang up. Absolutely no idea whom to contact. Tried contacting the one who introduce us to this service. She replied back saying she will try to connect me to the right person. I am still waiting to get call from ADP. Regretting my decision to change from Intuit to ADP. Intuit was 1000% times way better than ADP with 24 x7 customer support which resolves your issue in one call.

First of all, having this card is such an inconvenience. So I had unauthorized charges on my card so as usual they deactivate the card and send another. That is fine. I've called on 3 separate occasions to have checks sent to me. (This is the 3rd time I've called for the same thing) and I never received my checks, meaning, I can’t access my money if I don't have checks. I can’t access my account online to transfer money to another account if I don't have my damn card! What the hell is wrong with this place. My bills can’t wait so I'm stuck with late fees up the butt because these people don't make things a bit easier to access MY DAMN MONEY! Keyword here is MY MONEY! They need to change this asap. When I get my card I'm just going to put my direct deposit somewhere else and never using this crappy account. It's BS.

I do payroll for multiple business and went with ADP after the rep assured me they would be able to save me time. I was unhappy with their services as I feel I was misled on the cost as well as the reports for all companies being all wrong and requested in June that we terminate everything. After that they charged me $700+ twice with promises from my rep that I would get a refund/credit back to my bank account and have gotten nothing. I've called an innumerable amount of times only to get nowhere with my reps. The termination only finally got done a few weeks ago when I called the customer service in tears from stress as I cannot afford to pay for things they aren't doing.

I have been fighting for months to get a mess straight with this company. Can't believe that they did not withhold required taxes and DID NOT INFORM ME THAT WE WERE MISSING PAYMENTS TO THE GOVERNMENT... Now we have a real mess on our hands. ADP says that we should have caught the problem. What were we paying them to do. Can't get in contact with anyone who has authority and get a constant runaround... Will sue when we finally get the mess straight because now they want to charge me to make the correct filings that they failed to make in the first place... Find another payroll company.

1.0 star rating 9/27/2017. This review is for ADP Camarillo Office. Do yourself a favor, read this review before going further (if you are a small business). It is the worst decision I have taken to my business. Sales rep lied to me (said workman's comp rate is 9% and in fact it was 17%). He came to my job site for me to sign and he know I have no time to read all paperwork. He did not mention for pay per pay fee every time I run a payroll (on top of payroll fee). Casing my license to be suspended because they failed to inform contractor state license board of the policy renewal. DID NOT inform me to file workman's comp special form on January 2017 so I have to pay close to $4500 for workman's fees. Left so many messages to the regional sales executive in Camarillo branch also did visit 3 times but he never call or contact me back. ADP only for big corporation not for small business.

ADP is always helpful when we have payroll questions or concerns. The 24 hour customer service team has always been able to help us anytime we call in, even when we need help running last minute payroll or special payrolls. Having ADP as part of our Company's resources was a great choice.

We are very happy with the service and accuracy provided by ADP and I would definitely recommend you to another person looking for payroll services. I did like when we had a dedicated person who would call and take my payroll information every two weeks, we formed a very good relationship. The new system gives me a new person each payroll but everyone has been friendly and willing to help.

ADP has been sending texts to my phone saying I owe them money. Have requested through their text response, telephone number included in their texts, etc. to stop their harassment. They apparently are a scam to gather personal information to steal identities. I have not and will not do business with them. Customer service is atrocious and seems to justify their behavior by saying they have company policies which prevent them from stopping harassing text messages.

Good customer service. Always there to answer your question and help with everything you need. All the service is smooth every time. Never had a problem. The website access is very relatable and you can manage everything on the go with the ADP mobile app. Thank you. Appreciate your business.

Processing payroll is quick and easy. All of my taxes are taken care of and the deposits are made right on time. Customer service even saved me money by switching me to a monthly payroll instead of bi-weekly. They put me in the best plan for what I do. Thanks.

I have been on hold with ADP for 1 hour and 30 minutes waiting to speak to a supervisor. I called Client support to ask several questions. After waiting on hold for about 15 minutes the person response to every question I asked that they need to research it. She told me that she can only see what I see online and it would have to be researched. Then why am I talking to her if she can't answer anything. I am calling support; they should be able to answer my questions some of my questions without research. Asked to speak with a supervisor.

We switched our payroll processing to ADP with our first live payroll in July. We have struggled with the implementation team and to date do not have a solution to our Compensatory Time policy. We have a standard policy that many agencies use and we've been told repeatedly that it is beyond the technological resources of ADP. The company we switched from was much smaller (and less expensive) and they accommodated our Comp Time policy with no issues. The solution that ADP finalized for our Comp Time is a manual override that requires six steps per person per pay period and is very time consuming.

I tried to get in touch with ADP for several reasons - when I called the telephone information desk they told me there was no listing for ADP in Bayside, I thought your office was in the bell plaza building. Secondly, I emailed several times because at 72 I do not need a 401k plan - especially that I am old enough to withdraw from my 401k plans.

Accurate and fast payroll processing. Payroll data easily accessible by myself and employees. Stores data on employees in 1 place and can access from home or office. Only problem is extra deductions for state unemployment taxes. It is nice to have payroll deposits and forms taken care of automatically.

Payroll Conversion - The first round went ok. The reports were a little difficult to get used to and the checks were not in envelopes. The data entry clerk was very responsive and the data entry went very quickly. I am sure we will iron out these problems in the next few weeks.

ADP has messed up every payroll they have processed for us. They process early or late. They withdraw double the payroll. They fraudulently withdraw money for services we have not authorized. Getting our money back is proving difficult. This causes us wasted time auditing their work and wasted money. The local managers and reps (Dennis ** and Brenden **) are next to useless. By their own admission their performance is terrible. They should be out of jobs by now.

I needed to find out how to input a new employee that has a work visa. I was informed of the information that was needed and where the form is for her to fill out. The rep helped me with this. I was able to download the information, but since our employee has a ss # it wasn't needed.

When calling client services for issues or problems, the staff is always professional and courteous. They take the time to help resolve the issue at hand and I never feel rushed off the phone. I receive follow up calls or emails to ensure that my problem was resolved.

Our HR specialist Kristie is a great help to our company. We really appreciate her knowledge and professionalism. Our Payroll specialist is not bad, although not as responsive and efficient as Kristie. The team leader Adrian is also a very good guy and very helpful. I will give him a five star too.

As a small business owner, I have been pleased with my ADP experience. The staff are always responsive when I have questions or concerns. If I'm traveling and have problems running payroll, there is always a courteous representative to assist me. ADP has been one of the best tools to add to my business.

The website is easy to use. For most questions, I get a quick and understandable response from ADP. However, there are a few instances where I get no response after months of repeatedly emailing ADP, and I still have no answer. Very frustrating. Also, some services to correct tax information with a state are very expensive.

I absolutely love all the things that ADP is doing. It has made my company's payroll experience so much better. I would highly recommend using their services for your payroll needs. I have never had an issue that I have had to contact them for any issues with their services.

Works very well. Easy to navigate. Features are easy to use and are conformable to your application. All processes are completed timely, transfers are seamless and reliable. Any issues have been addressed promptly and satisfactory. I would highly recommend ADP.

Nelson was the most patient, understanding person. He listened to my problem with my hand scanner and found the solution asap. Many thanks to him & ADP staff. I am not the most patient person to deal with and they calmed me down. Happy my company chose ADP again.

I think my only complaint with ADP run is the inability or ease of which to add notes or memos on printed checks for contractors. This seems simple enough that it should be able to be performed on a case by case basis rather than having to go through the contractor info screen.

Representative was very knowledgeable & friendly. She explained the changes coming but I told her that I STILL request paper. She said that she would note in our account to CONTINUE AS IS! NO CHANGES will be made to our account. She will keep me up to date. Thanks.

No problems with ADP. If we have any questions or problems, we just call them, and get a representative, to help us. If the person on the phone cannot help us, then they are able to direct us to the proper department.

The software we use is easy to set up for new employees and report payroll. The reports are useful. That app is also valuable as a quick tool for reference or finalize payroll. On the rare occasions I had to contact customer service, they were very helpful.

I have worked at my job now for about a year. Since being there have always received my DD late Wednesday night early Thursday morning. Woke up today... No DD. Talked to a few other coworkers... Same thing. We're in the process of switching to Paychex but this is the last check from ADP processing. Talked to HR twice today. She states ADP assures her they sent it. My day off and no money is really frustrating!!!

I have been waiting too long for my child support payments to deposit in my account, ever since ADP took over my ex's payroll, I don't know when I will receive my check. I have bills and ADP doesn't give a ** I see! You guys need to update your process, that ** sucks!

I received my paycheck and noticed it was also lower than expected. I checked with my manager and she noticed the same thing. So we had to look at our old pay stubs to find out that ADP took out double of the portion from social security and Medicare. We contacted the rep and she not only threatened me with the IRS, but told me that I owed them from a post tax that THEY MISSED and so I have to pay that back. I contacted the IRS and action line to give them my side and they green carded my petition which means it goes to the investigators desk. For a company this big, small mistakes like this don't happen. They are created to benefit them.

Very disappointed with ADP. Lots of unauthorized LARGE transactions taken out of my bank account putting the account negative without authorization. Lack of communication. Don't recommend this company at all. Payroll rate is high compared with other payroll companies.

I am a General Electric employee. ADP has repeatedly doubled the amount of my child support for no reason. It has happened four times now at least. If not for the good people at the local support office I would simply be out that money, well into the thousands of dollars. Highly irresponsible, and it KEEPS HAPPENING.

I called to get help and figure out why my card never came in the mail. They lied to me saying that they were going to send it. Never got it. I closed the account. 2 weeks before and my job sent the funds to the old account, I was told that my job had the money since the account was closed and they rejected the amount only to be lied to and find out that ADP in fact had the funds and was sending me a check to the wrong address. Now I am on hold fighting with them on an issue that was supposed to be handled by them. The lack of customer service is ridiculous and the lack of ownership that they displayed is disgusting. I didn't want to deal with this company after they lost the first two cards. Then to know that my check was in their hands I was beyond pissed. I do not recommend anyone to work with this company. They do not take care of the problems they themselves create.

This payroll company sucks!!! Royally!!! Customer Support poor, have been messing up and cancelling cards that they are not suppose to and I am unable to use my debit card. Keep promising to resend cards over a month and no card in mail, after providing address a millionth time. Dumb!!! I hate this company.

Horrible. Started for a new company, I registered the account just fine. The next day, I looked and found out that ADP has an email address in there that I used OVER 15 YEARS AGO at another company, and no sign of the proper personal email address anywhere in the account. Even though they did email me all the proper confirmations at the correct email. Also they have my physical mailing address completely wrong, it's some address I've never used in a state I've never lived. And I can't change a thing, I just get a forbidden symbol when rolling on anything that I SHOULD be able to easily update in the account! Both from home or work computers. No restrictions or anything that could possibly prevent this from my home computer. Yet it's just got me completely restricted from making any changes. Idiotic. DUH. The payroll people at my new job are trying to work it out and they're upset just like I am that something this lame could happen.

I hired ADP to be my payroll processor, meaning that they transfer money from my business' account to the employees' personal accounts so that they employees get paid. Sounds simple, right? Not according to ADP. Some of ADP's staff tells me that when you process payroll that the employees are paid the next day, other ADP staff members say that it takes two days for employees to be paid. Then, some of ADP's staff states that there is an "expedite fee" so that employees are paid the next day, other ADP employees say that they have never heard of that. Then, ADP staff says that if you run payroll on a Friday or the weekend that it is paid on the next business day, but other staff members "confirm" that it takes two full business days. What?!?! Isn't there any training internal to this company? Can they get their story straight?

I got married and needed to cancel benefits. Knowing my wedding date I tried to submit the life event early but it would not allow. I submitted the paperwork a few days before the end of the month only to find out my paperwork would not be processed until September. So I am stuck paying a full month of benefits I will not even use because my life event did not fall within their structured timeline. I cannot even receive a refund. Corrupt!

I own a company in the Denver area that has revenue over $10MM and we switched our payroll services in 2016 to ADP. In short, the sales team misrepresented the ADP fees. They misrepresented these fees by over 60%. My experience, as well as that of the other leaders in my company, is that ADP is unethical and has a business model that sells a service and hides the real fees of using their platform. And, the margin of misrepresentation is very large. Our position is ADP misrepresents their fees and lures you into using their services, which takes a great deal of resources to switch onto their platform. Once you are there, you are stuck with these higher fees. It is difficult to get off their platform because of the resources to switch away. We complained about our fees and actually hired legal counsel to resolve our complaint before taking legal action.

I have been working with ADP Aline Card dispute team since 7/27/2017 to dispute a transaction in the amount of $498. I have been getting the runaround from the dispute team since day 1 and I am very disappointed in the choices they have made to satisfy my issue in a timely manner. I was told by numerous of reps on several occasions that the issue would be handled in a timely manner, only to be told I had to fill out paperwork and send it back and wait possibly up to 60 days to get a decision.

Just contacted ADP with an existing case, the originally tech support of the case is offline, so they assigned me another tech support call **, Jacky (** in the remote support list). He is not polite and he does not seem to know the ADP program. he performed some check that not related to my problem and kept saying he can do nothing. It sound to me that he is not willing to help at all. I requested to speak to other tech available but he refused. Saying he can only transfer me to 2nd level support which will contact on Monday. As we have to proceed payroll on the weekend, I insisted to speak to another tech support or the manager on duty. After a long hold, he cut me off the phone and closed the remote session without saying a word. This is a horrible and one of my worst experience with tech support. If ADP HR or employee see this review, please contact me with your complaint department number. Thanks.

ADP cost our company time and extra expense after we attempted to save money for payroll and tax processing services. The ADP sales representative also misled us stating the first several months were free, which turned out to be untrue. We received notifications from both State and Federal tax officials that ADP used incorrect tax rates and failed to file other tax payments correctly. We had to have our CPA firm spend hours trying to correct this mess ADP created for our organization. We contacted ADP for assistance with their errors and had no success with resolution. We highly recommend other business entities to conduct search reviews on this organization to prevent costly and time consuming errors this organization created for our business. We wish we had.

Flex Spending Account - I was told my FSA funds would roll over from the previous year up to $500 and that the funds would be available 30 days after the year end. Our year ended on May 31 and my over $350 of funds from the last year are unavailable now because of "reconciliation" since July 26th. I was told not only that I cannot access my funds, they cannot give me a date on which they will be available. I need the funds for a dentist. I also want money available if I should get sick. I have been hung up on by a supervisor and never called back.

Adp is working with me on this issue and trying to quicken my ach deposits. They agreed it shouldn't be taking as long as it has been. I'm waiting to see how long I have to wait for next check before considering it resolved but I'm giving four stars because they were awesome at trying to help me. It's just sad it took me to report this to get the issue resolved. Their out of country customer skills are very lacking.

ADP is by far one of the companies with the worst possible customer service. The payroll platform is somewhat ok, but you need to understand it on your own, as their customer service is truly incapable of providing any assistance. With any issues, you will be redirected to different representatives for answers and most likely find yourself on a dead end with the issue never resolved. I would seriously recommend this company providing their staff with much needed training, not only to try to understand their own platform, but also to handle communication with clients in a respectful manner as they become easily frustrated with their own lack of understanding of the platform and end up directing the frustration to the client requesting assistance. Completely unprofessional and highly inefficient company.

Approximately 2 weeks ago I received a letter from ADP advising that they were garnishing taxes from my account, for the 2nd Qtr. of 2016. 2nd Qtr of 2016 I had services with another payroll company...taxes were already paid. ADP failed to contact me in reference to the tax filings, If someone would have reached out to me previously I would have provided proof that it was paid. I have since learned ADP took it upon themselves to amend my taxes that were already amended & paid by the previous payroll company.

My computer got fried and I received a new computer and did not remember my password. I just called customer service and I was back online in a jiff! They were very helpful, the service was fast and efficient. Not the personal service I have been used to over the last twenty years, but still great.

I really don't remember what I called you for, but no matter what my problem is, someone there is always very helpful. Everyone is very pleasant and helpful. I know I'll be calling near the end of August because there will be some staff changes starting the first of September and I know that I'll be taken care of as usual. Thanks for all your great service.

We use ADP RUN for our payroll and are very happy with the ease of use, convenience and accuracy. I like being able to run the payroll remotely when I am out of town or even out of the country and the ease of changing employees bank details, pay rates or deductions is great.

A close family member of mine lost her ADP pay card. She's spent multiple hrs on the phone almost everyday trying to get a new card...none of the rude customer service reps would help her in any way. She doesn't know the card number or the password to her acct, she did provide ALL other personal info and still nothing! They told her that she had to provide pay stubs, which she cannot because she doesn't have the number or password, then they said to provide the last few deposits. How is she supposed to do that when she can't get into the system. Each person is given their own acct because due to budget cuts there is no longer a payroll dept and managers/district managers cannot get into unless they also have the password! Completely ridiculous to have to go thru this with customer support bring no help at all!!

I called the ADP customer service line twice. Both times I had to repeatedly tell the rep that I do not have an ADP card and they kept on insisting that I do but they just can't find it. All I wanted was to receive a paper check instead of direct deposit due to a breach in my bank but they refused to listen to the problem or even try to help. Maybe hiring some employees that have basic customer service skills would help this company but as of right now this company sucks!

Please be advised before getting this Card. They will cancel your card without prior notification. They hold your reloads at times up to five days. Customer service is a nightmare, they repeat the same thing to you over and over like they are reading from a script. I reloaded my card on the 14th. On the 15th they told me it was pending wait until the 16th. The 16th came. They said it was cancelled and wait until the 18th. It was being investigated but it will be on my card. Today is the 18th. Now they are telling me to wait 3 to 5 more business days. They give no explanation on why the money is being held and no solutions to how it's being resolved. I've had my card a year and this is a recurring problem.

Had submitted exemptions since June 14. ADP India said they would escalate and had me fax my papers to a faster route takes only 24-48 hours to process and be reviewed. Everyday I called to check the status and they said everything’s good and that my next paycheck will not be garnished I have 4 exemptions. Come June 27 I called because I received an email I'm being garnish again for the 3rd time. ADP reason it did not get process because of a glitch in their system. Come my 4th check July 14 showing being garnish again.

We have had the most frustrating experience with ADP. Just beware and don't believe everything they promise you! I wish we would have looked around a little and realized you can find companies that do the exact same thing for a fraction of the cost! We were told that our payroll fee would be 38.00 a month when in reality we have been paying over 120 a month! We did our workers comp insurance through them and requested to just pay the premium up front, but they said it was easier to pay during payroll. They neglected to tell us that there was a 15.00 processing fee per payment, so we were paying 400 dollars in fees a year on a 300 dollar policy!

I am a teacher, which means that I barely make 40,000 a year after spending a lot more than that getting a degree that would ensure I affect the lives of hundreds of children throughout my career. It's not an easy job, but I love doing it, because it's worth it. I can't afford too much, so when I received a letter from ADP telling me that I had 2500 dollars in a flexible spending account that I needed to use within two months or lose it, I decided to undergo LASIK eye surgery. I figured at 2,000 an eye, I could finance the remaining $1500.

All processes worked smoothly until notice from IRS that report for 2nd quarter of start up year (2016) was not filed. All information was provided to ADP at the beginning of that quarter. Also affected the annual filing. Still waiting to hear if problem is being resolved. Overall rating would be much higher if not for this issue.

Overall the ADP payroll services are good but needs to improve a lot on user-friendliness, reports and support services like statement self-service. There is lot of difficulties in registering employees for Statement self-service. Also there are not good reports available for users.

I am trying to find a way to print an ROE for an ex-employee. I've asked my rep for this. His answers are short and aren't really helpful. I've asked 2 follow up questions and I still can't find what I'm looking for. What I want is a step-by-step process on how to print an ROE. I've changed selection to "ROE direct filing" per the little instructions I was given. I still don't see the ROE report for the employee. I don't find the answers I was given helpful if you are not an expert with ADP's website.

In the past few weeks we have been repeatedly hounded for more information from doctor. I've received Leave of Absence packets at least 3 time a week and my doctor's office receiving multiple faxed of the same form. UNUM approved my benefits with the same information and told them the same as I did ADP. ADP feels faxing and mailing LOA packets to harassment which further complicate the recovery of the employee.

We switched to ADP since the beginning of the year and the service has been great. Your website is easy to use and navigates. I don't have to call my Rep about any questions because the websites is built to help you.

Very disappointed with the customer service when canceling service that I decided not to need. The rep lied to me and then gave me attitude when I confronted her. Actually, I was given bad information 2 times. Decided to cancel entire service.

Worst company decision I have ever made! Company made many errors in filing of my taxes, that cost extra money. Company continued to debit and charge my account for three months after I had formally discontinued services. It took me almost a year to get my money back! Rates charged were much more than hiring a local CPA firm to do same work, but with accurate filing! You couldn't pay me to use them again!

I have found all the customer service reps to be very professional and efficient. They have answered all my questions and concerns or referred me to someone that could. The one issue I have is with the lack of real training for use of the online service; especially the use of the background check opportunity. I loved to use the full potential of services.

Whenever we have an issue and call ADP everyone is very helpful to resolve the problem and usually it is solved by the time the phone call is finished. Everyone seems extremely knowledgeable. This is really helpful when you have a busy schedule and have over 1500 employees.

I have used ADP for about 2 years now. I love them. They make payroll so easy. I used to do it on my own & it was a constant source of stress. Whenever I get stuck I call a representative & they always answer the phone & help with any challenges in a positive & professional manner.

An ADP small business payroll salesperson came into our business on a cold call. They provided a quote lower than what we currently paying so we signed up. It was a disaster from the beginning. I told ADP I had to give a 30 day notice to our old payroll provider and the ADP rep "AC" told me it was only a formality and common in their business and if I did not run a payroll they would not charge me so we ran the first payroll right away. Our old provider did not charge us as she had stated.

In the past few weeks we have been repeatedly hounded for more information from doctor visits stretching back over the past year. These 13 visits seem normal such as birth of a child, follow up visits at the pediatricians, dentist visits for cleaning and cavities, eye doctor visits where glasses and contacts were ordered. It makes no sense that ADP is not getting the information from the insurance company United Healthcare. These follow up requests require additional time and work for us to call around and for the busy offices to send information that was already sent to the insurance company. We would be better off using a health savings plan.

I canceled the commuter spending account online and these people say they don't have a record of me logging into the system for weeks. I was logged into the system while we were on the phone. I have called these people twice about canceling and receiving a refund, they refuse to give any type of a refund and trying to consume my money. I have talked to a manager twice and he appears to be more concerned about not admitting fault and maintaining a firm no, than trying to resolve the issue. He stated he would call me back within 48 hours, and two days later no response. I wish I had never participated in this parking account. They are a terrible company that doesn't care about the people using their product.

I use ADP flexible spending through my work. Have used WageWorks in past. ADP has never tried to validate any of my medical expenses. When asked two phone operators who were very courteous regarding what attempts they made to validate purchases they changed the subject and finally one said, "Well that's another dept." The problem with validating an expense is that medical offices now use offsite business office so to get itemized receipts you have to jump through hoops come back in a week etc. This is first ADP's responsibility and if they cannot get a receipt then the consumer should provide a receipt but they have made no attempts to validate any of my medical claims. Even as you wait on the phone for customer service their recorded msg says, "While we make every attempt to validate receipts." They do not.

ADP is the most incompetent and poorly managed flexible spending account processor that I have ever encountered. I operate a business with over 100 employees and have used several third party vendors to manage flexible spending. NEVER have I had an issue with any, except ADP. ADP does not respond within a reasonable time for customer issues.

HORRIBLE - with the flexible spending card you have to submit receipts and explanation of benefits for every transaction. I have to spend WAY TOO MUCH time keeping up with this nonsense. If I use the card at the doctor's office, ADP needs proof that it was for a medical reason. Do they think I am buying clothes at the doctor's office? I have started asking myself if it is really worth being able to use pre-tax dollars versus the time wasted providing them with the information that they need. Think about it!

I get paid bi-weekly, and every time I have to reset my password multiple time. I get messages say the system is down, the url is incorrect. This is a joke. And as of 3:30 pm today I am still unable to log in. As a manager I have worked with other payroll companies that are so much better than this company.

Brief and to the point, server is down more than up. People cannot log in half the time, and making thing very difficult. And no control over getting the issues resolved. They tell you they are working on it, which they maybe but been a month now and still. Definitely think twice before switching to cloud based ADP log in.

I tried to fill out an application and it kept stating that a required field had to be checked. No matter how many times I checked it I kept getting a required field message. The worst part of it all is there is no one to inquire about this. I also have their phone app for work and what a POS! Bloated, slow, locks up all the time.

I am trying to close my account and I am getting zero cooperation from ADP. They are refusing to send me a check for my vested balance, and are refusing to close the 401k account under my name. I called ADP and made a policy termination request confirmation #**. The lady said I had to fill out a form, so they sent a termination form #206 with a letter which instructed me to fill it out and give it to my plan administrator, which I did. A few weeks later we had a meeting, and the form was given back to me. The administrator told me he spoke with ADP, that they didn't want the form, and said I could just call and cancel at any time. He also gave me a number provided by ADP to call.

They say Preventive Health Care is Free, but it isn't. When they explain how health insurance works in their videos, they say preventive care is 100% covered. And yet, when one goes to get preventive care, one finds out that there are co-payments one must make. It infuriates me how this company lies for a cheap buck.

Where to Start, from Micheal ** and David ** through Jennifer ** and Keaton **, every time I had a questions or need help they were there to simplify and care about my company. As a young entrepreneur it helps to count on reliable people!

I strongly suggest any business not to hire ADP. The staff is completely incapable of handling any and all issues. Currently their HSA and FSA accounts. This company is holding funds deposited by both me and my employer. I have been given the runaround for 3 weeks and each time I call the agent has no clue what I'm talking about all the way up to their supervisor, escalation department, and HSA departments. Save yourself the headache trust me... the incompetence is beyond anything on this planet. Each time they have told me the issue was handled it wasn't, I have been transferred back and forth between departments, rudely hung up on. If I was a cancer patient I would be dead being that ADP TotalSource is holding my money captive. I will be seeking representation.

With ADP, I have no problem so far, they assist me during those times that we are starting with them, and how they help is really a big factor. It's easy, and the instructions are systematized that even the delivery of the check are FAST.

This Flexible Spending Account Card gets refused even for over-the-counter drugs prescribed by a physician. Unlike most other cards, very often it proves useless. ADP's customer service is helpless about it too. The last card refusal I had was at Costco pharmacy based on the fact that the prescribed drug was over the counter and ADP's FSA credit card did not cover it. I never heard such thing before. Our friends can use their FSA (non-ADP companies) on anything remotely relating to health and medical matters.

They do not pay on time! I have problems with this company multiple times! When I call they are always never able to help me, even when I was told to call! I will never work for another company who has ADP.

When starting with ADP for our payroll and quarterlies they asked for mounds of paperwork, which was fine, and gave me the impression that they had all the information they needed to perform their job properly. I was incorrect. The information I gave to the first person was not given in its entirety to the second department or the third department. It's been a ** show, pure and simple. Attempts to complain online or over the phone have been ignored (which is why I'm here).

My name is Kettia **. I work for YAI/Rockland County Association for the learning disabled. Their contact information is **. My cause for concern is when I started working here they sent out my very 1st paycheck out by mail but I never received it. When I check my ADP account, it's still pending, meaning no one has cashed it. This check was suppose to be for April 1, 2017 and it's now May 17, 2017. When I talk to my employer, they're telling me they're waiting on ADP to send a confirmation that they got the money back. But my question is if it's lost in the mail will they get their money back? Can someone from ADP contact me at ** or via email at ** or you can contact my employer with the number I provided up above. To better explain the situation and how this process works it would greatly be appreciated. Thank you for your cooperation.

Will have a temporary card soon.

I was promised the world by the rep, Adam **. I spent days explaining the complications of our payroll set up and he kept on assuring that ADP can and will handle it. Long story short they can't and worse than anything else is the way their service is set up. You get assigned to a person who is like a secretary. Knows nothing and you have to wait days to get answers to critical things. If you have a complex payroll set up stay away!

Automatic Data Processing or ADP, the company that manages my Flexible Spending Account money, will not pay out for eligible claims and locks my funds down unreasonably quickly for extended periods. They drag their feet processing claims to clear the issue and attempt to force me to purchase products from their website. Their representatives are difficult to understand and speak very poor English. They claim to have issues resolved and then the next month claim to have no knowledge of this resolution.

I have been on the phone multiple times with the ADP customer service representatives multiple times in the past month. On April 9th I opened up my mobile banking app to check how much I had in my account. I noticed that there was far less than there should have been. I looked into the transactions made and immediately called customer service to cancel my card. At this time they also had me list off the transactions to file for a dispute. After I was done with that I called the police to open a case with them as it had shown some of the transactions were local in state.

My fiancee just got paid on Friday to find out that someone was taking money off of it in Houston, TX. We are located in Tulsa, OK. So he goes back to work and calls the customer service line. First CSS told us that it could be as early as 24 hours to get a new card and be reimbursed for his paycheck and up to 45 days for the investigation. The next day we called and that lady said it could be up to 10 days after we mail back a signed form that they had not even mailed yet!!! Mind you the first call to them was at 3pm on Friday...plenty of time to get the mail. Since we need his paycheck asap...we asked for them to fax or email it to him. Now they say they can't do that. Asked to speak to a supervisor and she connected us to a another line that gave us options to talk to someone at 4 different branches?! So hard to communicate with these people and getting nowhere!!! Sooo frustrating!!!

I worked for a company who uses ADP as payroll. I was paid on May 5, 2017. I was never mailed a card that has my pay on it. I was given my card number with customer service and I used my pin to set up a transfer of funds to my checking account. I cannot transfer my funds when I call the (866) 402-1237 number. I get a recording, "Unable to process your request at this time." I will be filing a complaint first thing tomorrow with the labor board, and Consumer Affairs.

My check was garnished and I was never notified. It has taken me months to figure out what was going on and to get the garnishment stopped. The creditor Pioneer admitted that they had not notified me so therefore they would issue a refund. The company that handles the garnishments for my employer is ADP. When the stop order was sent to ADP they had taken an additional 259.88 from my check and stated that I would get it back on my next paycheck. Well that didn't happen.

I called ADP because I was informed by my accountant that my 1st quarter 941 was not filed as of date 05/3/2017. I was told by ADP that it was filed and my proof of deposits was proof of filing. That is incorrect, that is proof of funds being transferred but not that the Quarterly's were filed on time or at all. After explaining (several times) that I needed the electronic filing confirmation number that is issued when the forms are received. I was told that confirmation of the filing (that is always issued within 24 hours of submission) is something ADP does NOT add to the customer's account reports. If I need that information it will take 3 to 5 business days to receive. Also, it would need to be requested for each Quarterly if that is something my company requires. YES. It should be required by all companies, NO one wants to pay late fees and penalties!

I had enrolled for dependent care FSA with ADP for the year that begins on June 1st 2016 and end on May 31st 2017 for the maximum amount of 5000$. ADP made deduction of 208$ for dependent care FSA from 1st paycheck of Jun 1st 2016 but not from subsequent paycheck. I usually verify my first pay stub to verify if my benefit election took effect and it did. ADP falsely claims that I had asked them to cancel the FSA and had failed to provide any proof. Please advise what can be done in this situation. I was hoping that ADP would compensate for the loss I had because of missing FSA deduction for my 2 children.

While at work in NJ my account was used fraudulently in Yonkers and White Plains NY for a little under 400$! Unable to get pampers, wipes, and formula for my infant - every time I call a different story. I filed a police report with my local PD who said it was being kicked to the FBI because it's across state lines. Very unhelpful. Customer services has no idea what the other one is doing. They say ten business days - but don't call back before May 15th!! It happened on April 24th! Horrific, uncompassionate, unempathetic people! Just as evil as the crooks that took my hard earned money.

I have money deducted every pay to use this ADP for medical expenses. Nothing sent to me via US postal mail or email states that only certain cosmetics can be paid for. I had my teeth whitening and have sent in paperwork I know over 5 times, then my card was locked saying per the IRS they don't cover cosmetics. THIS IS MY MONEY. What gives you ADP a right to tell people how and what they can spend their money on.

ADP representatives have been most helpful in answering question regarding account information and also guiding me thru different skills. The Payroll process online is quick and easy. However I wish there was a second chance, (maybe an hour window) to correct or make changes to payroll after it is submitted.

Just as Torrance mentioned on the March 24th post, I too have had to run around with ADP Aline Services about refunding my paycheck that was stolen off my card. In the past, I have had calls when I have made high dollar amount purchases. However, the company allowed 9 transactions to be posted to my card from another country (Sri Lanka) without freezing my card. It just so happens that those 9 transactions were almost the exact dollar amount of my paycheck. (It was about $1 difference.) This tells me that there is some kind of breach in their system that leaked my payroll information. When trying to get this resolved, I was given the 2 to 3-week time frame before even knowing if they were going to refund my money and then told could take 90 days after that.

I am currently going through a divorce and have a wage garnishment for child support. I received my first two letters in the mail today and in the upper left-hand window it says, "Wage garnishments important," and has my name and address in the lower window. I was home today when the mail was dropped off and promptly went to the mailbox where I noticed both envelopes had been opened.

Payroll system is great and easy to use. Report are user friendly. We only use time & attendance for PTO and my employees seem to like it. I do wish that the PTO days were automatically deducted in the payroll system. I have to manually do this every pay period. But like the system!

I have a withholding order for child support. It is very specific and is only supposed to be a certain amount per month. ADP did not process it correctly and overpaid the State Of Arizona $366.72 more than the court order specified in 2016. My Company Administrator contacted our rep at ADP who said there was nothing she could do and it is a percentage of all of my wages. She is incorrect! That is not what the court order says.

My husband has been trying to get his 401K since August. In August no one was able to help him because the account was "old", and the following two months he called multiple times and no one could offer him any assistance still. We ended up getting an account with another company in January, and after my husband did a conference call with ADP and the new company to transfer the funds, we were told we would have our funds in the bank in 7-10 business days. This was the first week of March and we are still waiting. He went down to ADP but no one would offer him any information. It is hard to understand why it takes so long to get the proper answers and the money that actually belongs to us.

Horrible, terrible experience. We received a call on last Sunday that they suspected fraud pattern activity. After that we were told we would receive a letter within 7 days regarding our claim. Again we closed the card. Only one card now keep this in mind. Called in the morning and was told funds would be there. Called at 9 pm no filings yet on new card. Was told by an agent that claim is denied. How can a claim be denied when there is only one card and we reported it fraud pattern immediately after we received the call. Guess what. Another department is handling said dispute and they are conveniently closed. Do not trust them. They are no good. They are helping the thieves rob my livelihood.

It took ADP 2 months to set up my spending account for the benefits, they couldn't match my accounts for flexible spending account. On top of that I cancelled my order of benefits on Mar 17 and it was still processed for May (you have to order before 20th of 2 months before). When I called them they said I did it after the 20th. On top of that, they don't refund NJ Transit tickets. So if I buy NJ transit monthly passes I can easily return them for reimbursement, but they don't accept tickets bought through ADP. ADP customer support told me that I won't get refund, but I can destroy my ticket if I don't want to use it anymore (Very helpful!). Basically you have to know 2 months in advance if your living conditions change because they don't care and they won't give you any refunds.

I think ADP is a great payroll company to work with. I think everyone should use ADP the people that I have worked with are extremely helpful and very courteous. I would recommend them to anybody that needs a payroll company even if you have had the same payroll company for years, like our company did. Working with ADP has been a breath of fresh air!!!

I was hesitant to do business with ADP after a prior poor experience many years ago. Unfortunately, overall, ADP continues to underwhelm. This year, we had issues with ADP changing our tax rates (after we had supplied the updates for 2017) back and forth. When I contacted ADP on this, I was told there is nothing they could do about it as this was a systems issue that affected many accounts in Pennsylvania. I'm sorry, but there is no excuse for not going into the account and re-setting to the correct rate. As a result, we had excess taxes taken on a couple payrolls (which has since been corrected via a credit). For a firm such as yours, I view this as an absolute failure.

Trying to work with this company to resolve issue is frustrating. Kept on hold 16 minutes. When lady came back on phone she hung up on me after saying "May I help you." So far 6 calls to them because I am trying to settle up. Now I get calls from collection agency. Customer service is rude.

Our office has been using ADP since 2011; a small business 3 employees; we are a Mac Based business and ADP payroll service reports do not support MAC and for the first 5 years we never received any reports or paystubs. In April 2016 there was a business name change; I received my 2016 T4 at end of February, and there was no federal or provincial tax deducted!! The other two employees were okay; upon inquiring with CRA there must be a T1213 signed in order to "reduce or stop paying tax" this form was not signed.

ADP offers Aline card services for payroll. I signed up for the card and I did not receive my payroll check because it was stolen off the card. I called and reported the theft including a police report with filing number and a FTC report including filing number. I spoke with the 1st CSR and I was told that I would be sent over to the fraud department and then after holding for a long amount of time I was finally able to speak with the fraud department. We went over all the details and then I was told that I could not recover any of my funds until after a 15 day investigation. I explained that my payroll check is the only source of income in the household. My wife has epilepsy and her medication is needed then I further explained I have bills. I was told that it is nothing they can do even though my money is insured.

I have some billing error with my ex-employer to be fixed to avoid penalty, ADP is process their payroll system. I spent 1 hour every day for almost 2 months with ADP, ending up being advised with wrong guidance on how to resolve my issue and ADP pushed me to resolve the issue by directly contacting my ex-employer to forgive the amount caused by the wrong solution. I was able to get the forgiveness but they even have problem proceed the forgiveness instructions. To give an example, I spoke to 3 of their representatives, 2 of them told me there is a spreadsheet attaching to the ticket, and the 3rd couldn't even find the spreadsheet.

ADP has spoken to my employer and resolved the issue. Thank you !!

I have never had such a runaround with trying to get money that belongs to me. Almost 2 weeks now and still haven't been able to get a dime. You get the runaround when you call and even when they say they're doing something to take care of it, they weren't. They didn't do a thing. Like it's a ** joke. Bank even told me they've heard nothing but complaints about them and have had nothing but problems with them.

On March 2, 2017 I filed a dispute of unauthorized charges on my card. I was in the hospital from the dates of 02/19/17-02/28/17 and my card was in the possession of my fiance, and on the 20th of February our roommate took my card and went on a shopping spree it seems like. I called ADP, filed the report and my report was denied on the 6th of March because of "inconsistent conflicting information", but when I called customer service they told me that they didn't receive my dispute forms until the 10th of March.

ADP is awful. My company went with them back in October and from day 1 I have been unable to even get past registration. It says my account is locked for 24 hours after one attempt and I've been trying for months even my employer has no clue so to no avail I am unable to see my paystubs and things like that.

I am constantly getting new account reps. I have issues that I need taken care of and no one answers my emails or phone call. I always have to leave a message and no one answers the calls. My last rep's name was Hector ** and the current one is Jeanette **. What's going on?

I've worked with ADP services for 20 years and I've been super pleased with them. They have a very knowledgeable and professional staff. And are always available to help with any questions or problems I have. I would recommend them to anyone.

Big issue with this company and their payroll, I was employed by inbound call experts and all of a sudden barely any federal taxes were being taken out of my paychecks, as to making it appear as I now owe taxes due to something all of a sudden causing my tax deduction amount to be changed. I have no idea why it would be so inconsistent. Now I'm paying the price.

I have worked for the same company 15 years. In January 2017 I began being charged for a new benefit that I did not elect. Every year at this time, the company sends us an email telling us to double-check, which I did. I immediately contacted ADP to report the discrepancy. Today - a month and 4 days later - after I complained to our payroll dept - I received a call back stating that the reviews department had completed their review and determined that I have been receiving this benefit all along. This is incorrect. My paystubs on their website clearly show that we have never received this benefit, but the people who called to report their "FINDINGS" to me had no clue and no ability to review this information. They were rude and refused to provide any actual assistance - they simply want to keep stealing my money to for this benefit that I do not want and did not choose.

I was hired by a growing company to do their payroll and such with 50+ employees. Wanting to lighten my load so I can spend more time doing other things, they decided to go with ADP based on a Scotiabank's employee recommendation. Why are they bad? 3+ meetings to setup. First meeting to sign some papers, then some other guy comes in about a punch-clock system, saying there's an additional charge, AFTER we've already signed the contract and was told it wouldn't be an additional charge. Multiple emails later, it gets cleared up.

ADP is hands down the absolute worst payroll system I have ever used. I have used it in two separate companies in a period of 5 years and there has been no changes or upgrades to it except the screen looks a little different. It's so far behind the other payroll companies like Paychex, Paycor, and UltiPro in technology. The pay grid only allows groups of 50 at one time so payroll days I have to click back and forth through many pages, whereas with Paycor I can see everyone on one page. If I have an issue or a question I have to call and hang on hold for 49 mins only to be told they can't resolve my issue after several guesses don't work.

I always have a great experience with ADP. Personnel is very friendly and knowledgeable and always ready to help. In addition, the trainings they offer with specialized speakers are extremely helpful in this changing environment. I rely on ADP to answer any of my questions.

When I joined ADP it was during a particular busy time for me. The account representatives were very understanding towards my situation and set me up with the exact type of account I need. For that, I am truly grateful. As an ADP Customer, I have contacted customer assistance a few times. The representative who fielded my call each time was kind and professional and was able to help me solve my issue in very short order. I am very pleased with the quality of service and level of professionalism I receive from ADP. Thank you!

Your customer service department is top-notch. All the personnel are very familiar with all the phases of the business and very generous in making themselves available to help clients until the client has been served. Any time I have ever called customer service I have been graciously greeted and helped through my questions or issues.

They are very good services and they are always there to help us with any kind of service you need. They are open all the time any time 24 hours if you need them. They have all kinds of English or Spanish speaking so you could be more comfortable you feel.

My experience with ADP is very good in quickness, accuracy and very precise. Thanks to ADP my business is a success. I will continue to use ADP for my business and I would also recommend anyone who are in business or opening a business to go with ADP.

I requested a simple rerun of our periodic summary as the reports we received did not match. I was given the run around for 4 days. I asked my colleague to request the same and she received it within 14 minutes via email. The reps that I encountered said the report cannot be emailed and will have to be sent via mail only because we don't have a certain product. The imbalance in the reps not knowing what to do is incredible. It's hit or miss when you call ADP payroll support.

Able to complete payroll online. Time efficient and run payroll program is easy to use. We get reports and cash requirements within seconds of submittal. Security for the program is sufficient and does not interfere with the ease of access. Easy to instruct others, if needed.

It was a very efficient payroll experience. I needed to change an address on one of our accounts and he handled it efficiently and then promptly finishing calling in my payroll and I was on my way in less than five minutes. Great service!

Received my W-2 and ADP stopped deducting MA Income Tax as of 2/12/16. Their site is impossible to manipulate and it took me a year to gain access to my account online. I did not have access to my pay stubs due to this. Now I owe MA Income tax. Why would they just stop deducting MA taxes when my W-2 shows my exemptions are zero?!

I have always have a good experience with ADP Payroll Services. They have a great website where you can get all your information from and pay your invoice. Keep up the good job and all your services and the wonderful people that work with you if you decide to call into the CSR or Sales, thank you!

ADP is very helpful when a problem arrive. They're there when you need them and help solve your problem immediately. ADP also look up info that you may not have correctly and they will correct it for you, if you're having problems with payroll they're good and helping you resolve any problems.

Fits my company budget on both pricing & service. Easy to use website, software and features. Would recommend to any company large or small. Quick processing and easy to edit software features make this a simple and easy task for both experienced and novice users. Thank you.

We have a small business that only requires seasonal employees. While I appreciate the tax forms and other required documents, I think the monthly maintenance fee is too high when there is no activity for months. Once ADP reaches a certain payment level for its costs/certain profit, it should reduce the monthly maintenance fee - as that becomes pure profit to ADP. It is a burden on small companies to pay hundreds of dollars a year for a payroll service that is inactive. The overall support and service are very good, but I think there must be a way to help small businesses pay less in fixed fees for service they don't use.

Excellent service. ADP is so helpful and so responsive. They have knowledgeable staff who are readily available to answer questions and help with any questions. They make my life so much easier! Their website is excellent and very easy to use. Their staff can help you find just what you need to accomplish the task at hand!

I am always very happy with the payroll processing done by ADP and its customer service. However, I have had a lot of trouble with delivery when ADP uses a service other than UPS. Other services have completely ignored the "signature required" on the package and either shoved it through our gate with no attempt to get access through our gate (we are a locked property with camera surveillance so I can see if they try to ring the gate or not) or stuck it in the mailbox. UPS is the only service I authorize ADP to use for our deliveries.

At the beginning of this year 2017, my worst nightmare came true. I switched to ADP from Paychex because of their relationship with CHASE Bank and their lower rates for payroll services and HR. AS soon as I made the switch it became a nightmare. Starting with extremely long waits to talk to someone to incorrect quotes for services to our system being hacked and losing $38,000. A fraudulent investigation was launched by ADP and they concluded that their system was not compromised, which left my company liable. After the investigation was complete we were told that the report was final and that there was no grievance process. In so many words we were told "OH WELL, YOUR LOSS!!!" WE continued to process our payroll in hopes that ADP would consider a grievance process. But on 1/31/17 ADP attempted to debit our account for $8,500 for the fraudulent payroll without any notice.

We have been with ADP for many many years. I especially appreciate the fact that when I call to speak to a live person with a question (usually urgent question), I can get through quickly. The ADP Customer Care person is always calm, patient, and helpful - very professional and I so appreciate that.

My employer just started using ADP for direct deposits and such. I was supposed to get mine almost 2 weeks ago. Not a biggie... first time can be a bit bumpy. Double checked the account details with my bank and everything seems to be fine on my part. Got in touch with the employer, he says somebody forgot to enter my bank details into the ADP system and according to Tayabella - ADP Senior Implementation Specialist my direct deposit would be transferred on Jan 30th, 2017. No luck so far. Now Tayabella is saying it might happen on Feb 2nd, 2017. It is my money, I worked for it. Why do I have to beg to get paid??? Is ADP going to pay me some sort of an interest or pay for my time I have wasted on this nonsense???

I have been using ADP Since 1996 and have been happy with the service. But since the beginning of last year their support has become deplorable. Late last year I had a client who was frantic about a charge made to their account by ADP. I called and was put on automatic hold and decided to disconnect after 25+ minutes. I called back a bit later and rather than sit on hold I left a message per their instructions.

My experiences with ADP have been, for the most part, exceptional, with the exception of their Tax and Financial Services department. Things kind of fell down there, which is why they are receiving 4 stars rather than 5. Aside from that hiccup, ADP is a wonderful company to do business with. They are very friendly, knowledgeable and helpful. I highly recommend them and would gladly work with them at any time in the future.

I wasn't sure how to submit Payroll over the Martin Luther King holiday weekend since I'm new to doing payroll. The Customer Service Rep helped me understand when I had to submit Payroll to ensure a timely Direct Deposit for our staff.

We have been using ADP for our company's payroll services for a year now and I am completely happy with the ease, efficiency, and pricing of ADP payroll services. I thought our prior service was great, but ADP is definitely much more cost effective and efficient.