Subaru Reviews

My engine blew when the turbo sump bolts just fell out. Subaru agreed to cover the tear down cost so that they could conduct a “3rd party” review. They concluded that it was my fault that the bolts fell out due to undercarriage impact damage. If someone wants to explain how running over a tire tread unscrews 2 bolts please be my guest! Subaru obviously can’t or they would let me see the report.

I purchased a new 2024 Forester. I walked into the dealership and was greeted by a well-dressed young man, with perfect customer service etiquette. I was appreciative at the fact that he was personable attending to my needs and wants for a vehicle. I explained to Shawn that I would look around at other dealerships. He advised that I do so and I did, but couldn't shake the professionalism of Shawn. I returned two days later and bought my car. And it was all due to a great young man, with impeccable salesmanship.

I will never buy another Subaru after seeing how they treated a close friend. Her vehicle developed a severe stop-and-go/shuddering problem that appears to have been related to the transmission. The symptoms started long before the vehicle reached 100,000 miles, but the issue was intermittent and was not correctly diagnosed. During that same period, her family was dealing with her father's terminal illness, so repeatedly pursuing the problem was understandably not her top priority. Now that the transmission issue has finally been identified, Subaru's response is essentially, "You're over the mileage limit, so you're on your own." Never mind that the symptoms reportedly began while the vehicle was still within the extended warranty period.

One star. Subaru canceled my Starlink Safety & Security subscription early without my permission and issued an unauthorized prorated refund. Despite being a loyal owner, their customer advocacy was completely unhelpful and claimed they have 'no supervisors' to handle service errors. Disappointed in the lack of accountability for a safety service.

Subaru Forester has a very bad warning lights issue, unfit battery, and many other fuel issues. Very costly charged for services every time you take your car for a diagnostic test. Don't ever buy this car again unless you want to buy extend warranty to cover for the cost of services.

This is not a review of the Subaru dealership where I bought my 2026 Outback or the car itself. Have about 700 miles and love the car. What I am upset about is the poor response I have had with their advocacy department. Let me explain. In December of 2025 I responded to an offer of a $50. to test drive a Subaru. I received the $50.

Car itself is decent but on 3 year anniversary you get hit with car communication and security charges plus if you want remote start to work an extra access package for a total of around $250 a year, a lot for your remote start to work. None of this explained at purchase. Feeling violated!!!

I won't be able to drive my 2026 Subaru Outback that I purchased in January 2026 until June 2026 (and that is a guess) because Subaru cannot provide parts. It was in an accident in early February. HOW CAN A COMPANY THAT MAKES CARS NOT HAVE PARTS???? My car is depreciating month after month after month, and I can't even drive it.

Whatever you do do not buy a Subaru. I am so disappointed the touchscreen totally burnt out on my car, taking away all of the special things that I liked and features that I wanted. It was so bad. The screen actually cracked. There was a recall on a Subaru as well aware, however, 2016 was not covered a recall as a recall come on. Additionally they’re very well aware that the control unit burns out the pigtail wiring and so you can’t use your air conditioner or your heater and it’s a $500 fix and the touchscreen is up to $3000 fix. I will never ever ever buy a Subaru. Be warned. They will not fix your recalls.

This is completely and utterly disgusting and ridiculous. When I went to pick up my vehicle didn't even have it a block away from the dealership and a bunch of lights were coming on the dash - the tire pressure light was on the -, and the transmission is slipping and the rpms would not shift into the correct gear. So clearly my vehicle was not even looked at. I want out of this ** lease and I'm not going to keep paying for a vehicle that I'm not able to drive. This is disgusting, and I would never recommend a Subaru for anybody. All your vehicles are pieces of s***. Fix this problem now. I'm seeking legal action! So once again, I'm back in a loaner vehicle. Why can't you guys figure this out? And get your s*** together?

Blown transmission at 63k miles. $11,000 repair. Subaru's response ‘oh we’re sorry about that.’ Supposed to be a good manufacturer? I even bought Subaru over Toyota/Honda/etc. due to the belief that they are a better manufacturer. It’s very disappointing. I will for sure never purchase a Subaru ever again.

I was having a problem with my 2019 Crosstrek battery draining, Turns out it had something to do with the DCM connected to Starlink, diagnostic test from Nate Wade Subaru in SLC UT, when they run the VIN number for my 2019 Crosstrek there is no warranty. However up to 2018 Crosstreks are covered and other Subaru models thru 2021. I see there is a lot of info on the web about the problem and a lawsuit for DCM failure. Subaru knows this is a problem and continues to ignore my claim and says it’s not on the VIN number for warranty, how convenient for Subaru and also very poor customer service from Subaru of America.

My 2019 Subaru Ascent developed rod knock at 82K miles after breaking hard on the highway and now needs a new engine. In my opinion, the torque converter did not disengage properly when I hit the brake thus allowing braking force to translate back through to the crankshaft and damage the bearing. Why do I think this? Well, the knocking developed immediately upon letting off the brake. It was there immediately.

Problems with car from day one. Dealer wants to charge you for parts and $100 to look at the vehicle. 500 miles the issues start. It took 1.5 years for the advocates to get the ball rolling. Now the battery is finally down and out. $2000 of extra coverage doesn’t help. What the **. Now I have to pay $150 for a cab ride round trip to jeopardize the car off. They will look at it in 5 days maybe. Instead of just testing the battery which is all they have to do if I drop off the battery. Super creepy company and problems with a brand new $40.000 car. Less than 20 thousand miles. Not a good company all the way around.

I recently bought a new Subaru, and while I love the car, I’m not happy with the price I ended up paying. I received an email advertising a great deal—$2,999 down and $197 a month—which seemed fair. Unfortunately, that wasn’t the reality. Despite my excellent credit and putting $4,000 down, my monthly payment ended up at $400. They claimed it was due to fine print, legal fees, taxes, and other charges. So instead of $197, I’m stuck with this much higher payment. I was frustrated and upset, and once my lease is over, I won’t be doing business with them again. I’ve already warned friends and posted on social media about their misleading ads. I feel cheated and am now struggling to make ends meet. Shame on them for taking advantage and charging more than necessary.

I finally found out what the common denominator is and determines the reputation and success of a car name brand and a given dealership; it is the Service Department. It is how the flaws of a given motor vehicle and repair issues, are handled, and how the the customers are treated. I have owned many cars in my 83 years of existence. My very best experience ever at a new car dealership has been at a Subaru store in Houston, Texas. My family owns thee Subaru SUVs.

After bought a Outback on Oct 14, 2025, I received a letter on Nov 04, 2025 saying my credit was rejected... and there was a box checked saying my score at Equifax was 828.... not bad.... tried to talk to Angie ** but she does not answer her phone. Called Rafael ** and then she talked to me, apologizing for this wrong letter. On Nov 15, I paid my first installment due on Nov 13, 2025 amount $530.39. This week I received 3 phone calls from Chase Subaru (and not Chase Bank) saying I am past due. Tried to talk to Angie ** but she NEVER answer the phone. One more time Rafael ** was the one to help me and I'm waiting Angie return my call. Now, ask me if I'll buy Subaru again.....

So sick of having to replace simple parts designed to be done by shops! Just replacing a ** headlamp requires pulling the battery, removing a tire and removing the inner fender well AND/OR removing the entire ** bumper to pull the entire headlight housing. At least an hour's worth of work to change a lightbulb! And don't think it gets easier anywhere else! Every stupid thing that should be easy, everyday fixes is designed like this with the purpose of forcing people to pay their dealerships hundreds of dollars to replace a bulb! And of course even the most expensive bulbs won't last a year.

I own a 2023 Subaru Ascent. From new the then passenger side airbag did not recognize my 90 lb. wife, even though the settings set at 80 lb. After many collaborations with the dealer and Subaru of America, we were told the system works. My wife isn't sitting in the seat properly and she has a seat belt, so she is protected. A week ago I was hit broadside by another car on the passenger side and no airbags deployed. The passenger in the back passenger seat hit his head into the window and got quite a bump. I contacted Subaru of America for a reason why no airbags deployed. They reviewed pictures of the car and said because of the angle of impact the airbags didn't deploy. For vehicles with #1 safety ratings I find this TOTALLY unsatisfactory.

BUYER BEWARE! New Subarus are built with more and more cheap plastic parts, and when they melt on your brand new car, Subaru will refuse to fix it under warranty. Subaru is in the business of selling cheap cars and settling lawsuits rather than admit any liability for their poor designs and craftsmanship. A LIFE LONG SUBARU FAN IS DONE WITH THIS BRAND.

This is a review only for customer service. I love my Crosstrek and have only positives to say but dealing with customer service is a nightmare. I tried to settings up. So I could use the my Subaru app in my car only to discover I needed to go through a monthlong process to get the car transferred to my name. I finally got that taken care of and went to create an account only to be met with a failure to receive a verification code. I called an hour and a half ago to get help with this and was transferred to four different people only to be cut off. I don’t have the stamina to try again. It appears they gave a different department for everything and in the end I received no help. I don’t understand why such a good car has such terrible customer service. Father goal is to get people to cry and then give up they fee 5 stars.

2025 Subaru Outback Touring XT Same issue with car for 9 months. Never fixed, reached out to customer advocacy (Brittney) Never returned calls. Berman Subaru had my Vehicle for over a month. problem never rectified. Brand new car in the show 9 times in 1 year for same issue. Even reached out to the Vice president of CA (Renette) No response. Got so bad and was so disappointed I traded it in on a better car. I know, Subaru won...I just couldn't deal with dealing with them and no outcome in sight.

If I were you I would never buy a Subaru. The company is trash and won't even take action for their own trash builds. I had a 2017 WRX well taken care of with 95k miles on it and the engine went. Note they had a class action lawsuit against them for this car and they wouldn't even help out with fixing it. They wanted me to pay around 15k to replace the whole engine and said I didn't fall under the class action warranty. These cars are trash and the company itself is even worse. I will never buy another car from subaru again and honestly you shouldn't either.

If something goes wrong with a brand new car like bubbles in the window tint it should be reported publicly on a platform so it is documented and ultimately fixed. Should not happen. Now I’m waiting 3+ hours on a moon roof tint replacement from the dealership. So here it is. (Bad review)

Brand new 2024 Crosstrek. 15,000 miles and both front tires are worn to the radial belt on the inside of the tire. Told that Subaru won’t reimburse the dealership for alignments and the tires “are soft”. So, no help from the service manager to correct a factory issue. Going to try US customer service but the reviews leave little hope. 12 Subarus bought by my family over the years. Might be time to look at Honda.

I called Subaru's customer service and had the pleasure of talking to Leonard from Miami. He is the sweetest and nicest person. He helped me and related to me and was just such a great experience. I would recommend him to anyone!

I purchased a certified pre-owned 2018 Subaru Impreza with only 500 miles on it. From the start, I experienced repeated issues with the check engine light, slippery road warning, and hill start assist warning. At one point, the engine even shut off completely while I was stopped at a red light. Other times, the warnings would disappear on their own, but the problems kept returning. Most recently, the issue didn’t go away. The engine had to be flushed in an attempt to resolve it, at about $150 plus diagnosis, but that didn’t work either. I ultimately had to pay $2,400 out of pocket to fix the issue. Very disappointed with this experience—I will never purchase a Subaru again.

In May 2024, I took my 2019 Subaru Forester to Speedway Subaru in Indianapolis to have the passenger-side mirror replaced after confirming the correct color (Dark Grey Metallic) using my VIN. I was charged $215.74 for the parts and an additional $607.74 after installation, totaling $823.48. When I picked up my vehicle, I immediately noticed the replacement mirror was the wrong color— Off-white and clearly mismatched. The dealership admitted they ordered the incorrect part but then told me I would need to pay out of pocket if I wanted it painted to match. I contacted them multiple times after the fact and received no response. I opened a case with Subaru of America, who confirmed the issue but ultimately offered only a $100 service credit. That does not come close to addressing the cost or the principle of the situation.

I had an incredibly demoralizing experience with both my local Subaru dealership and Subaru of America. As a woman and a minority, I felt disrespected and dismissed throughout the car-buying process. I was told my vehicle had been inspected “that day,” only to later discover that the inspection was actually completed months earlier, according to the paperwork. This misinformation made me feel misled from the beginning. Since the purchase, the vehicle has had several serious issues—including engine stalling, rumbling, and shaking. Despite these problems happening with the original battery and at only 40,000 miles, Subaru has refused to take any responsibility.

I bought a Subaru based on what I thought would be a very safe and reliable vehicle. In the past year I have had three different occasions where a wheel stud failed and had to be replaced during basic tire rotation and maintenance. According to my tire store this is a very common complaint about Subarus. Yesterday I went in to buy new tires and one wheel had two wheel studs fail. I had to go to a brake store to have them replaced before one of my tires could even be mounted. They ended up replacing 4 of the 5 studs on that wheel. Subaru uses inferior materials in manufacturing their wheel studs which puts consumers in danger. Last year I had to have my car towed to a dealer due to this same problem which has now happened three times in the past year.

From the initial phone call to driving my Crosstrek away, Ramon ** of Subaru White Plains made the entire process pleasant, easy and informative. Everyone I encountered at several Subaru dealerships (I researched and visited four) was courteous and friendly, but Ramon was a true guiding light and Michelle, who patiently walked me through the inner workings and settings for the car, made it a win-win situation. Love my car, and very pleased with the Subaru process!

Owned a 2017 Subaru Outback for the last 8 months and has been nothing but problems. Car was in garage and next morning there was a huge crack from the passenger side of the windshield that went half way across the windshield. I had an expert, who replaces these for local dealers, come out to see why this happened and he said there was no impact at all and it was due to a defect with the windshield. I brought to Subaru dealer after calling Subaru of America since there was a class action suit for this issue. Dealer said car was not included in scope for class action but did confirm the crack was not due to impact but rather a defect. Subaru of America responded after receiving the quote and assessment from the dealer and said the car was just too old to stand by the product. I just submitted a concern with the NHTSA as having a fragile windshield like this that the eyesight system relies on is a safety issue.

The Customer Advocacy/Customer Service group at Subaru is an absolute dysfunctional disaster!!! After being a loyal customer for over 20 years, I had an issue with the front hood of my Subaru Forester. Their authorized body shop deemed the hood to be DEFECTIVE! I first had the displeasure of speaking with an individual named Grant. After asking for my full name, address and contact information, he would not even provide his last name. Isn't it amazing that someone can ask for all of your personal information, and never even provide their full name.

You need to provide alternatives to Starlink. Starlink technology lags and is not reliable. Car is great but Starlink technology is disappointing. Also what is even more disappointing is that Starlink’s Elon Musk is a N@zi sympathizer. I am ** and my grandmother is a WW 2 survivor. Subaru, you need to do better. Until this technology issue is fixed I will not purchase another Subaru. There are many options out there.

Son purchased 2024 WRX last summer and unfortunately had a 20k fender bender less than 2 months of ownership. Accident happened in early September, it’s now almost March and still waiting on 1 part a seatbelt restraint, no fault of repair shop. We also have tried getting our hands on part through Subaru of America and nothing. 6 months and counting. I recently purchased a Sorento but originally wanted the Forester but not after seeing this lengthy disaster!

I really enjoy the vehicle. Some cool features at a good price. Very reliable. They keep the prices low to compete but their major competitors are not as reliable as Subarus. I would definitely recommend.

I bought in 2017 a new premium Subaru Crosstrek. I mostly done all the manufacture requirements at the Subaru dealership. Only 2 times because the dealership was too booked I done the oil change at a Lube Express. Yesterday I went to the dealership for the 90k service and I was totally blown away by the news that my car needs engine repair and estimate is $7000 +. I am a mature woman and I am a very safe driver. If I put in balance how much money I put in this car and how much money is still need it I almost buy another car.

I purchased a new Subaru Outback in 2019. I have had problems with the battery dying periodically. I purchased a new battery outside of the Subaru Dealership December of 2023. The battery has died approximately 10 times since then. This December of 2024 the battery has been jumped 6 times. Long story short, Subaru is aware of the issue. They have a class action suit against them for the issue. I was FINALLY able to get my car repaired after doing online research to discover that some model Subaru's have a problem called parasitic draining of the battery. I presented this info to Dealership and they FINALLY admitted to the issue and have hopefully taken care of this. A recall should be done. I should have been notified of the issue. The Dealership said they are only going to correct this issue up until February 5th, 2025, which is dead wrong and why I am posting this problem.

I bought a 2019 Subaru Forester since the beginning, I had issues with paint feeling, Subaru has the worst quality of cars please stay away! I spoke to Jorge from Subaru of America but he refused to help me because the car has over 62,000 but I have the text that I reported last year to La Puente dealers and they never open the case.

My 2021 Subaru Forester has had “check engine” alerts of unknown origins since May of 2024, the vehicle is 3 years old, purchased brand new, no accidents. All of its service has been done at Open Road Subaru Service in Union, NJ. I have been in 6 loaner vehicles since June with my vehicle STILL at their service department since 9/8/2024. The staff has continued to replace the car piece by piece via a “process of elimination” - how is this acceptable? I have been charged nearly $3,000 thus far & am no closer to a resolution. Would this be happening to a man?