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Subaru

Subaru
Overall Satisfaction Rating 2.87/5
  • 5 stars
    13
  • 4 stars
    7
  • 3 stars
    2
  • 2 stars
    2
  • 1 stars
    12
Based on 36 ratings submitted in the last year

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Subaru is a Japanese car brand that makes coupes, sedans and SUVs. Read reviews for their models:

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Subaru Reviews

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Page 1 Reviews 0 - 10
Rated with 4 stars
Verified Reviewer
Original review: Feb. 14, 2020

I have had Subarus since in college, and find them the best option for tough terrain and reliability. But hearing about the design and promotion of larger and larger cars, I have to choose with my conscience. The planet I love to explore in my Subaru cannot sustain these giant cars. Get real and get a clue. Bring back the Justy...or the Baja. These were cars that got the job done. I would buy a Justy in a heartbeat...mine got 39 miles per gallon. What is the matter with the world? Don't we care?

7 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 14, 2019

I have owned Subarus since 1972. Of course, then you had to shift into AWD. I have had a 1996, 1999, 2011, and 2017 Outbacks and a 1998 Forester. My son has had two Subarus Impreza sport, and a Forester. and my daughter has a Forester. We all feel safe in these and love the way they drive and handle. Presently my wife and I have the 2011 and 2017 models that we bought after they we turned in off lease by other owners. Both cars have been trouble free.

6 people found this review helpful

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    Rated with 4 stars
    Verified Reviewer
    Original review: Dec. 8, 2019

    Well I finally got to drive my 2019 in a descent storm that came through the Sierra Mountains on Saturday the 12/7/19. We started in a downpour and ended in a downpour and snowing in between, I am talking approx 1" of rain per Hour and heavy snow going over the Echo Summit. I have been living in the snow area for about 40 years so I considered myself kind of an expert with snow driving. What I dealt with so far -- First of all the car itself handle excellent on the snow didn't even have to put Crosstrek in XMode.

    Know for the downfalls -- 1.) Headlights kept getting blocked by snow accumulation. I had to stop twice during the 80 miles through the snowing drive part and clean them off. 2.) Eyesight stopped working which didn't affect the car driving. 3.) The temp gauge was stuck on one temp probably due to the snow build up on the front of vehicle. 4.) the Fog lights were not an option due to snow accumulation on the front of the vehicle. 5.) Right side of windshield got snow build up due to the wiper wasn't built to clean that far over to the right.

    8 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 6, 2019

    I have an Outback...It is a fantastic car. Lots of room and no major blind spots. It has the power needed for highway driving and passing. A feature many miss is the luggage rack with the crossbars built right in! Helps the aerodynamics for fuel consumption which by the way is very good. It is interesting to note that the outback has more towing power than the Forester. The only dissatisfaction with Subaru is their packages - confusing and not always making sense.

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 3, 2019

    This is the best car I've ever owned. Although it's an SUV, it rides very well - not hard like my Jeep Renegade did. Passengers in the back seat tell me it is very comfortable. I have the "Limited" model, so it has some great features like Subaru's Eyesight. That feature is a game-changer for driving. I will never own another vehicle without that. I feel much safer since it keeps me from drifting into another lane, can brake quickly in an urgent situation and, best of all, driving on the highway with cruise control, the system adjusts your speed so that you never creep up too close to another vehicle. It's a must have for long distance driving. I love the fact it's all wheel drive. I feel much safer driving in rain and snow. Traction is awesome.

    I'm super happy with my gas mileage, too. Average driving around town is usually upper 20's. On the highway, it's always in the mid to upper 30's. I tested it one time on an open flat interstate -- no hills, steady speed of 63 mph with the AC on. The computer readout showed 44 mpg. I've compared the computer read-out to the old-fashioned way to determining mpg's and it's usually off by about 3. That means I got over 40 mpg with the Crosstrek!

    The Crosstrek has a CVT transmission (continuously variable, not gears) and, although a good number of people in Crosstrek social media groups complain about it, I've never had an issue. It's smooth and even feels like a regular automatic. The other typical complaint is that the engine doesn't have enough power. Is it the fastest car I've ever driven? No. Does it have incredible pickup? No. But it gets the job done. I've never had an issue, for example, pulling out onto a highway. Overall, 5 stars for this vehicle.

    13 people found this review helpful
    Rated with 3 stars
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    Verified Reviewer Verified Buyer
    Original review: Sept. 16, 2020

    I had to buy a new vehicle after my other paid off car was totaled by a person who ran a stop sign. I heard great things about Subaru so Just bought a 5-door Impreza with less than 15,000 miles on it. Did not notice it was a “base model” really as it had the Bluetooth and parking camera. The speedometer/tachometer cannot hardly be seen AT ALL except for a red arrow during daylight driving in sunlight. Can appear totally dark in bright sun! Very bad situation. Car does not have “auto” headlights but even turning parking or lights manually on in daytime does not help (as manual said could be done). This really is a unsafe design flaw. The higher option models have a better set up with the lights with lane assist. If you have a base model you are just stuck; cannot change the speedometer light level per the dealer. I wish I would have known this flaw before I bought this but I am happy with rest of car.

    At night all the speedometer lights and tachometer turn on red and can be seen easily but forget it during the day. I have vision issues and wear contacts so this sure doesn’t help. If I could have spent more for the higher option vehicle I would have now but was trying not to have a car payment still after I unexpectedly lost my other car and stay within my insurance payout. I may have to trade this in For the higher option later if I continue to like the rest of the car, we will see. I think Subaru needs to change this basic safety issue on its base models!! On Google there were other people who had complained about this. I noticed now too. I have only had this car 2 weeks and wish I would have test drive longer as I didn’t notice in the short test drive.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 26, 2020

    I currently own a 2015 Subaru WRX that I CANNOT DRIVE. I had an issue where the pitcher stopper mount. Literally tore itself off my firewall. I came to find out that is was a design error from manufacturing date. I called them to get this claim settled so I could go on about driving around and enjoying my vehicle. Well as of January 2020, they denied my claim stating "the air struts installed on my vehicle were determined to be the problem". Well... that's weird; I put those on 5 days prior to even going into the dealership. Well I went on about seeking ways to get this repaired until around late August of 2020 I saw a TSB posted by Subaru in 2017 showing that this repair was to be fixed under warranty no matter what.

    Well, I was lied to by the first rep who was taking care of that back in January, let me call again with this new info and see what they would be able to do for me. And so I did. I was told by this new rep that this TSB expired in June of 2019 (which I was not even mentioned or told about) and basically said, "Good luck, that isn't our problem to deal with." I can't drive my car without having any drivability issues and I am currently looking at my options because I can't afford a $2000-3000 bill for a problem I didn't do. Honestly, I am beyond upset with how Subaru handled this and wish they let their customers know when there is issues that have to be looked at before just kicking us to the curb. I've been a loyal customer for 10 years but this will be my last Subaru I ever own.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 6, 2020

    Bought this car brand new and am meticulous about maintenance. Cvt transmission was advertised as "no maintenance". Now they say it needs to be replaced at 150,000 miles and that this is a known defect! There was a horrible whining that started very quiet on and off in 2017 and became louder this year. We drove into a city intersection to turn, and the car stalled. We were lucky that we didn't get hit by another car. We took it to the dealership as we do all recommended maintenance and something was really wrong to make it stall like that. The dealership said that it is a CVT transmission, and they are known to have this problem. Told us to call Subaru. There was an extended warranty offered in 2018, but we never were notified of that and are the original owner. If we had the notification we would have had this fixed as it occasionally made the noise but it did not repeat when at our service center.

    We would have had the dealer check it if we knew about the problem and warranty. I expected a Subaru to last longer than this before needing an $9,000 repair. Called Subaru and they offered me $1,000 toward a new Subaru. I paid $36,000 for this car. I don't think $1,000 off one now is going to help me very much for a known problem with this transmission that put us in a very dangerous situation.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 19, 2020

    Spent a great deal of time looking for a car. Have had Hondas and one Toyota in the past- usually bought when two years old and kept till 200,000 miles- all still running when sold and great cars. This is a new car, too many electrical gadgets and little education on how to use them. Now major replacement is needed that was not caught before the car was on the market- poor quality control. Now I know why they tried to sell me repair add on insurance and sign something about lemons- I’ll have to review that.

    A new screen or computer: music, phone, etc is needed, supposedly affecting the battery. The “eye” (car correction) doesn’t work if there’s a little frost or snow on the upper shield covering the camera (the dealer says it’s fine- why have it if you can’t rely on it in storms?), occasionally doesn’t turn over first time and struggles the first time especially if the temperature is below 30 degrees (I live where it gets much colder), it’s kept in a garage and outside temp is 20-30 degrees and struggles starting. The restarting when stopped at lights feels like the starter will be run down in no time and sometimes it sounds like the transmission will fall out and there’s a grinding sound. The Subaru app says all is fine on its check up- not reliable or accurate.

    After several hours diagnosing at the dealer, they ordered a part (the screen) of which they failed to call me to schedule a time when it came in... After waiting over two weeks, I emailed. No words of confidence or apology about this. The purchasing was simple, but after the sale, this is a different experience with them. I’ll take my simple, reliable Honda. (I dislike Honda's dealerships usually- high pressure, but the used car dealer’s owner passed away and closed- where I purchased my cars in the past, so I thought a new car would be the best choice and I liked Subaru’s low selling pressure.) How do I get rid of a new car (now almost two months old) with a history? I thought it was a great car when I bought it- first new car in 30 years, but who knows what will happen next, I don’t feel safe driving distances in it and I travel a great deal, so this is a serious concern.

    8 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Jan. 30, 2020

    We purchased a 2019 Ascent and love many things about it. The one thing we DO NOT is the MPG. We have carefully monitored the MPG in all sorts of circumstances, even trying to drive at the speed limit on cruise control for several hours in 8th speed in the manual mode. That is where we got the best MPG at 19.2. At no other time have we been close to the quoted number. Our average has been 17.2 city and 18.8 highway, which are very different numbers from what the window sticker numbers showed. We have tried endlessly to work with Subaru of America and have had little to no help as they are not taking ownership of the discrepancy and they just keep trying to put it back on the dealership. Clearly this is a corporate issue as they build the vehicles and the dealership just sells them!

    6 people found this review helpful
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    Subaru Company Information

    Company Name:
    Subaru
    Website:
    www.subaru.com