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Subaru

Subaru
Overall Satisfaction Rating 2.98/5
  • 5 stars
    15
  • 4 stars
    8
  • 3 stars
    1
  • 2 stars
    6
  • 1 stars
    20
Based on 50 ratings submitted in the last year

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Subaru is a Japanese car brand that makes coupes, sedans and SUVs. Read reviews for their models:

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Subaru Reviews

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Page 1 Reviews 0 - 10
Rated with 4 stars
Verified Reviewer
Original review: Feb. 14, 2020

I have had Subarus since in college, and find them the best option for tough terrain and reliability. But hearing about the design and promotion of larger and larger cars, I have to choose with my conscience. The planet I love to explore in my Subaru cannot sustain these giant cars. Get real and get a clue. Bring back the Justy...or the Baja. These were cars that got the job done. I would buy a Justy in a heartbeat...mine got 39 miles per gallon. What is the matter with the world? Don't we care?

4 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Dec. 8, 2019

Well I finally got to drive my 2019 in a descent storm that came through the Sierra Mountains on Saturday the 12/7/19. We started in a downpour and ended in a downpour and snowing in between, I am talking approx 1" of rain per Hour and heavy snow going over the Echo Summit. I have been living in the snow area for about 40 years so I considered myself kind of an expert with snow driving. What I dealt with so far -- First of all the car itself handle excellent on the snow didn't even have to put Crosstrek in XMode.

Know for the downfalls -- 1.) Headlights kept getting blocked by snow accumulation. I had to stop twice during the 80 miles through the snowing drive part and clean them off. 2.) Eyesight stopped working which didn't affect the car driving. 3.) The temp gauge was stuck on one temp probably due to the snow build up on the front of vehicle. 4.) the Fog lights were not an option due to snow accumulation on the front of the vehicle. 5.) Right side of windshield got snow build up due to the wiper wasn't built to clean that far over to the right.

6 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 3, 2019

    This is the best car I've ever owned. Although it's an SUV, it rides very well - not hard like my Jeep Renegade did. Passengers in the back seat tell me it is very comfortable. I have the "Limited" model, so it has some great features like Subaru's Eyesight. That feature is a game-changer for driving. I will never own another vehicle without that. I feel much safer since it keeps me from drifting into another lane, can brake quickly in an urgent situation and, best of all, driving on the highway with cruise control, the system adjusts your speed so that you never creep up too close to another vehicle. It's a must have for long distance driving. I love the fact it's all wheel drive. I feel much safer driving in rain and snow. Traction is awesome.

    I'm super happy with my gas mileage, too. Average driving around town is usually upper 20's. On the highway, it's always in the mid to upper 30's. I tested it one time on an open flat interstate -- no hills, steady speed of 63 mph with the AC on. The computer readout showed 44 mpg. I've compared the computer read-out to the old-fashioned way to determining mpg's and it's usually off by about 3. That means I got over 40 mpg with the Crosstrek!

    The Crosstrek has a CVT transmission (continuously variable, not gears) and, although a good number of people in Crosstrek social media groups complain about it, I've never had an issue. It's smooth and even feels like a regular automatic. The other typical complaint is that the engine doesn't have enough power. Is it the fastest car I've ever driven? No. Does it have incredible pickup? No. But it gets the job done. I've never had an issue, for example, pulling out onto a highway. Overall, 5 stars for this vehicle.

    11 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 18, 2019

    My first purchase, the one that instantly catapulted me into adulthood was my purchase of a brand new 2015 Subaru Impreza Sport Limited. I had researched the car ad nauseam. I had gone to many many dealerships around my state (MA) until I found the dealership that was able to make all this work come to fruition, Singer Subaru in Plaistow NH helped me sign on the dotted line and now I was the proud owner of a blue 2015 Subaru Impreza Sports Limited with black leather interior. I adored her. As it happens though a million devils follow the thing you love most, so a highway pothole claimed my first tire, so back to the dealership I went needing to replace the tire and the disk. And these past 3 years have followed suit with issues, a recall or two and more money spent on this love of mine. My dealership was bought by AutoFair and relocated to Haverhill MA.

    This past August I took the car in for a heck up and aside for the regular filter replacement and oil changes, it also needed its CVT transmission changed. Today, 3 weeks later I wake up to a check engine light on. And I was beyond upset and worried. I bought a brand new car however I feel like the money I have spent for maintenance and fixes has taken a toll. Facing another bill in the hundreds for a pressure valve, I called Subaru Customer Care at 800-782-2783 to just voice my frustration and basically have someone hear me out. The lady was AMAZING, I wish I had remembered her name. She was beyond patient and kind and UNDERSTANDING. She said she would look into the issue and see if she could help me. I was happy to hear that I could be getting a discount but honestly having someone on the other line hear you out was amazing.

    An hour or so later someone from customer loyalty department called me back and informed me that they had reached out to my dealership and would be helping alleviate the burden. I am glad I chose Subaru 4 years ago, and I will gladly be their customer for many years to come. I will pass this vehicle on to my father so he can finally retire his 98 Ford Windstar. Thank you Subaru!

    4 people found this review helpful
    Rated with 4 stars
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    Verified Reviewer
    Original review: Sept. 10, 2019

    We bought an '18 outback last year October. It was in the shop nearly every month for various things that was wrong with it but mainly the radio unit wasn't working properly. After about 6 months of taking it in and them trying everything to fix it, they replaced the radio unit. Still had problems. The service manager told me that the best thing to do is set up a claim with Subaru of America. They were incredible. They offered me either an even trade of the car or a buyback. We chose the buyback. It took a while, but that was my fault as we were out of town a lot. They were patient with me and today they took the car back after inspection.

    I would buy another Subaru because the car drove well, there was just other issues that couldn't be fixed with that particular vehicle. But mainly I would buy another one because of the way we were treated by them. They were so nice and helpful, it would be worth it just for the customer service. I hope they treat everyone like this.

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 6, 2020

    Bought this car brand new and am meticulous about maintenance. Cvt transmission was advertised as "no maintenance". Now they say it needs to be replaced at 150,000 miles and that this is a known defect! There was a horrible whining that started very quiet on and off in 2017 and became louder this year. We drove into a city intersection to turn, and the car stalled. We were lucky that we didn't get hit by another car. We took it to the dealership as we do all recommended maintenance and something was really wrong to make it stall like that. The dealership said that it is a CVT transmission, and they are known to have this problem. Told us to call Subaru. There was an extended warranty offered in 2018, but we never were notified of that and are the original owner. If we had the notification we would have had this fixed as it occasionally made the noise but it did not repeat when at our service center.

    We would have had the dealer check it if we knew about the problem and warranty. I expected a Subaru to last longer than this before needing an $9,000 repair. Called Subaru and they offered me $1,000 toward a new Subaru. I paid $36,000 for this car. I don't think $1,000 off one now is going to help me very much for a known problem with this transmission that put us in a very dangerous situation.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 19, 2020

    Spent a great deal of time looking for a car. Have had Hondas and one Toyota in the past- usually bought when two years old and kept till 200,000 miles- all still running when sold and great cars. This is a new car, too many electrical gadgets and little education on how to use them. Now major replacement is needed that was not caught before the car was on the market- poor quality control. Now I know why they tried to sell me repair add on insurance and sign something about lemons- I’ll have to review that.

    A new screen or computer: music, phone, etc is needed, supposedly affecting the battery. The “eye” (car correction) doesn’t work if there’s a little frost or snow on the upper shield covering the camera (the dealer says it’s fine- why have it if you can’t rely on it in storms?), occasionally doesn’t turn over first time and struggles the first time especially if the temperature is below 30 degrees (I live where it gets much colder), it’s kept in a garage and outside temp is 20-30 degrees and struggles starting. The restarting when stopped at lights feels like the starter will be run down in no time and sometimes it sounds like the transmission will fall out and there’s a grinding sound. The Subaru app says all is fine on its check up- not reliable or accurate.

    After several hours diagnosing at the dealer, they ordered a part (the screen) of which they failed to call me to schedule a time when it came in... After waiting over two weeks, I emailed. No words of confidence or apology about this. The purchasing was simple, but after the sale, this is a different experience with them. I’ll take my simple, reliable Honda. (I dislike Honda's dealerships usually- high pressure, but the used car dealer’s owner passed away and closed- where I purchased my cars in the past, so I thought a new car would be the best choice and I liked Subaru’s low selling pressure.) How do I get rid of a new car (now almost two months old) with a history? I thought it was a great car when I bought it- first new car in 30 years, but who knows what will happen next, I don’t feel safe driving distances in it and I travel a great deal, so this is a serious concern.

    6 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Jan. 30, 2020

    We purchased a 2019 Ascent and love many things about it. The one thing we DO NOT is the MPG. We have carefully monitored the MPG in all sorts of circumstances, even trying to drive at the speed limit on cruise control for several hours in 8th speed in the manual mode. That is where we got the best MPG at 19.2. At no other time have we been close to the quoted number. Our average has been 17.2 city and 18.8 highway, which are very different numbers from what the window sticker numbers showed. We have tried endlessly to work with Subaru of America and have had little to no help as they are not taking ownership of the discrepancy and they just keep trying to put it back on the dealership. Clearly this is a corporate issue as they build the vehicles and the dealership just sells them!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 27, 2020

    I leased this Impreza 3 days after my wife got her Subaru Ascent. I've been having issues since December with multiple warning lights showing up on my screen. Car was in the shop, they couldn't replicate issue so gave it back to me. Car went back again for same problem, even showed video of the warning lights, still couldn't figure it out and car was at the dealer for a week. Picked it up and next day lights came on again with all the warnings. Brought it back to the dealer again and it was there over a week. Just got it back on Saturday. I am requesting Subaru buy this lemon car back from me.

    10 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Jan. 21, 2020

    Due to limit of words everything in detail cannot be told. Car has had issue upon issue since new. Subaru knew this car was a lemon offered warranty. Now it has an internal engine PROB CLAIM BEING DENIED.

    14 people found this review helpful
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    Subaru Company Information

    Company Name:
    Subaru
    Website:
    www.subaru.com