Tesla Reviews

Extremely disappointed with my experience at the Savannah, GA Tesla location. Purchasing a nearly $50,000 vehicle should not require customers to beg for communication, clarity, or basic customer service. After repeated last-minute cancellation threats, hours waiting for responses, being unable to reach anyone by phone, and driving 51 minutes to the showroom during chemotherapy treatments just to confirm whether my appointment still existed, I expected far better from a company representing itself as a premium technology brand.

Tesla will RIP you off. They promised me a warrantied item and RENIGGED on it….I pay $130K for a Tesla Model S Plaid, and the steering wheel is peeling. Come on!! Don’t be so FRICKN CHEAP! The Customer Service is horrible! So dissatisfied! I have no respect when they don’t honor these things….

I’ve been a loyal Tesla customer, with multiple Tesla vehicles in my household. On April 17, 2026, I ordered a Cyberquad for my son’s birthday. It arrived damaged, and I reported it immediately. Since then, I’ve been stuck in a cycle of emails for over three weeks with no replacement and no resolution. Tesla’s customer service is unacceptable. They demand I return the item, which is over 300 pounds and the size of a small vehicle, by taking it to the post office myself. This is absurd—no vehicle I own can transport it, and I physically cannot carry it. For a company of Tesla’s scale, this is unreasonable and ridiculous.

I’ve had a very frustrating experience with Tesla Powerwall. The unit I purchased completely failed within just one year of installation. While the warranty technically covered replacing the Powerwall itself, that’s where the support ended. I was still forced to pay out of pocket for diagnostic fees just to have an electrician confirm the unit was dead, as well as additional labor costs for the replacement. In total, I spent around $800 just to continue using a product that should have been fully supported—especially this early in its lifespan. There should not be ongoing costs to the customer just to maintain basic functionality on a warrantied product. It’s unreasonable and disappointing that Tesla does not fully stand behind their Powerwall system when it fails. Based on my experiences, I’d suggest steering clear of this Tesla product.

Bad descriptions on the EPC website. Ordered a new windshield for a 26 Model Y, nowhere in the parts listing did it say it came with a molding attached. Ordered the W/S & molding, realized once the parts arrived the molding was no longer needed. It took over a month, and multiple tickets open to get our return label - only to find out I was being dinged with a $53.00 restocking fee. I asked for the restocking fee to be waived only to have the ticket closed with no response. The return was received at Tesla and they denied my parts return, saying "According to our inspection team, the seal looked used, the adhesive peel was not intact. Therefore, your return was rejected." I never even took the molding out of the box. So very frustrating, difficult to deal with, barely any communication, horrible customer service. Now they have the original part, will not return my money OR give me the molding back.

Excellent. On the last Sunday in March my wife and I picked up our new Model Y, exciting. We drove straight home that Sunday afternoon, no problems. Early Tuesday morning, I was supposed to take my wife to the airport. I was excited to drive the new Y. We got in the car and my wife looked over to the right and saw that the front passenger side window towards the front was cracked. There was glass dust on the windowsill right next to the window. There was no way I was gonna take the new car to the airport. I took my wife’s car and dropped her off at the Tucson airport around 7:30AM.

Very disappointed in Tesla quality standards and engineering. Purchased a 2020 Tesla Y with 50000 miles and now, less than a month later, we need to replace the onboard computer to the tune of $2300. Former owner had no issues. Odd(or not) that the warranty is 4 years or 50000 miles whichever comes first. One would think such an important part of a car would be engineered to last longer than that and or have a better warranty.

Hi, I am extremely disappointed with my experience so far with my Tesla Model Y. I’ve had the car for just 10 days, and it is already experiencing multiple serious issues. After updating to FSD 14.3, the entire Full Self-Driving system and sensors stopped functioning. The display no longer detects surrounding vehicles—only my car appears, along with distorted and inaccurate road layouts. On top of that, there is a very noticeable air leak noise when driving at highway speeds (around 65 mph), and the climate control fan produces an irritating whining sound.

I’m extremely frustrated with my lease return experience with Tesla. I was hit with an unreasonable wear-and-tear charge, and trying to get clarity has been nearly impossible. I’ve attempted to contact the lease-end department multiple times with no success. I even went in person to a Tesla location, only to be told they couldn’t help me and that everything has to go through the lease department—which, again, is basically unreachable. This lack of support and accountability is unacceptable. As a customer, you expect transparency and assistance, especially when it comes to final charges. Based on this experience, I will never lease a car from Tesla again, and I strongly encourage others to think twice before doing so.

I had my worst experience on Tesla dealer. Poorly customer service and laying customers.