Tesla Reviews

I honestly don't understand how Tesla rates 1.5 stars - I just recently switched to EV, and I bought a very slightly used Model Y and I LOVE THIS CAR! The process was very straightforward, and pretty easy to navigate. No pushy salespeople to deal with, the car was shipped to my local dealer, and I scheduled pick up myself. When I got there, the car was waiting, spotless, ready to go. The guy who handled the delivery was excellent, walked me through basics, helped me get my phone key set up, addresses added and saved - then volunteered info on some things I wasn't even thinking about. So far, I call this one of the best car buying experiences I've ever had.

Exceptional Service experience that I had last weekend, Last Friday morning, while my husband was driving to work on a section of freeway where three levels intersect, an unidentified object flew into our Tesla X’s windshield, creating a hole and shattering it. Many glass shards even flew into the front seats. Fortunately, my husband was using the autopilot system, which helped him navigate the situation safely. Another fortunate factor was the window tint, which held the shattered glass together and prevented injuries to his face or eyes.

The Tesla is a great car. Supervised Full Self-Drive works great 90% of the time. However, if you are coming into a zone where the speed limit goes from 55 to 45 to 35 to 25 mph you better be extra careful. The car will not slow down unless you manually reduce the speed. The car will set max speed at 48 mph when it enters the 35mph zone. Yes, you will get a ticket! It also likes to get into a turn only lane to go straight. Aside from that the car is great. Plenty of speed, supervised full self-drive is great 90 % of the time, no maintenance, plug it in when you go to sleep and you can go just about anywhere the next day. Please be extra cautious of your speed when in supervised full self-drive.

I’ve had my Tesla for about a year now, and overall I’m really happy with it. The driving experience is smooth, super quiet, and the acceleration still makes me smile every time I hit the pedal. The tech side is impressive—over-the-air updates keep adding little features I didn’t even know I wanted. That said, I can’t give it a full 5 stars. The service appointments can be hard to schedule, and when I did get in, the wait times were longer than expected. Nothing majorly wrong with the car, but it feels like the customer support side hasn’t fully caught up with the product itself. Bottom line: amazing car, decent but not perfect service. If you’re patient and love the EV lifestyle, it’s worth it.

After driving my Tesla for over two years, I can confidently say there’s no going back. I don’t miss anything about traditional cars. Not the dealerships, not the dealer fees, not the negotiations that feel like hostage situations, and definitely not the gas stations—ugh. Oil changes? Haven’t thought about them in years. And the “surprise” service costs at the dealer? Gone with the wind.

I purchased a new Tesla Model Y three years ago, and after extensive daily use, I feel compelled to share my honest ownership experience. Before this vehicle, I owned a Mercedes ML350 and an Acura MDX — two true SUVs that I still miss. In comparison, the Model Y simply does not meet the expectations of an SUV in capability, comfort, or practicality.

Love the cars. Service is atrocious. They don't even know what symmetric means and if they don't know how to do a proper tire rotation good luck when anything major happens. Service staff are rude and could care less about even attempting to conjure up even the slightest customer service. My year end bonus came in as expected for the down payment for preferred financing on a 2026 S plaid. I have since held off and am looking at alternatives. Lucid Sapphire, Rivian etc.

Terrible company. It’s impossible to speak to a human, and when you do, they are rarely able to help. The inspection process to return the vehicle must be done by YOU and uses AI to assess final charges. One of the tricks is having you stick a coin in the wheel tread and if the computer doesn’t think it hit the body of the coin at the right depth, they charge you for a new wheel without actually validating anything. I confirmed all my treads were fine when I returned at the dealership and they still sent me a bill to replace just 3 of the 4 (how does that even make sense…). After that, I have disputed and requested proof that they actually replaced and they refuse to respond.

Overall, I’m pretty happy with my Tesla. The performance and handling are amazing, and I love the technology and features like Autopilot. Charging has been convenient for my regular routes, though long trips can still be a bit of planning. I’ve had a couple of minor service delays, but customer support was helpful when I reached them. Not perfect, but definitely a fun and reliable car that I enjoy driving.

I got approval for a windshield replacement with Nationwide for stone damage. That was surprisingly the easy part. I thought Tesla Service would be the smart thing to do and that is where the nightmare begins. Tesla must think it is above any standard to treat customers properly. They started by ignoring all requests to contact me as the insurance carrier wanted to discuss the claim with them and get and approve their estimate. Tesla after multiple attempts, finally told me - oh we don't work with insurance you deal with them and we will not provide anything to help other than your bill which you will pay us fully for in advance.