Tesla Motors

We have an earlier production model VIN 72XX and have been quite pleased with it. We did have an issue with the glove box popping open but a quick visit by a mobile technician fixed that. Very easy and painless process.

Love the car, absolutely hate the customer service. Our car is in the shop since Dec 6th 2018 and no date in sight for when it will be ready. No answer from Tesla than an email. No customer service antiquates when you call the dealership. We have 2 Lexus vehicle in our home and Tesla definitely need to learn a lot from Lexus in regards to customer service. Here is hint for you Tesla service guys... When someone buys a 100+K vehicle, they don't expect to make an appointment for 3 to 5 weeks from the current day. They just walk into the dealership and expect it to be taken care of right away or walk away with a same model loaner. Don't believe me, go to a Lexus or Mercedes dealership and try it yourself. (They wont' put you in a beater WV from Enterprise like Tesla did one time when we went to get it fixed.)

Tesla is a nice car. No doubt. But their service sucks. Our car is in the repair shop after an accident for more than a month now. Tesla cannot even give us an approximate date of delivery of parts! No one answers the phone. You cannot talk to anybody. Tesla Parts representative simply emails, "Tesla is non-customer facing" so you have to email me. The number that appears at the bottom of his email goes nowhere other than a few automated options. I am stuck with one parts person who simply keeps emailing me. I cannot even talk to a responsible manager who can listen to our dilemma and find a solution. I hope this review will find its way to someone responsible at Tesla. Based on this experience, I will not consider a second Tesla for our family.

Every person was either extremely defensive, or indifferent. Had to deal with 6 or more people, each indifferent or became defensive if challenged. Every person. Not just one or 2 of them. Every. From the test drive person, to the salesperson, through delivery. HOW IS THIS UNNOTICED BY MANAGEMENT? Baffling. They suck at returning calls, getting information accurate, and not one person was consistent with their product or process knowledge. Quite nervous about any problems we may have down the road.

I do feel sorry and sympathize with those who had such bad experience with Tesla Motors. We now have two Tesla cars in the family, 2018 Model 3 and 2016 Model S. We absolutely love them, although sometimes one could feel after all this is a new technology and young car company, and desire some improvements especially in the service and customer support area. It took a while to get used to the simplicity, no more bells and whistles that we used to see in a car, no need to turn engine on and off, just get in, drive, and leave afterwards. :)

Previously owned a Lexus. Tesla needs to learn from them. Almost impossible to contact by phone. No response to multiple emails. Service failed to correct the problem. Complaints and request for call back ignored.

Worst experience from any purchase I did in my entire life. I ordered my vehicle Model 3 last week of Nov. 18, expecting to be delivered before 12/31/18, to take advantage of tax rebate. But very very bad communication, no responses to the emails by representative on timely manner, nobody picks up the phone, delivery schedule already postponed twice, even after confirming the delivery... I regret spending my money and time for this type of service... I don't know how to make Tesla to understand the Customer Service is the most important for people who were purchasing their vehicle without seeing and even without test-driving and Tesla already secured the money for the vehicle... By the time Tesla understand this, it may be late... A great concept but worst execution. I wish I had a better experience.

With 240k miles I can say this is the most reliable car I have ever had. The only issues I had was to do with the door handles but Tesla fixed it for free. Drives as well today the same it drove the first day. Amazing that the car improves with time with software updates. I love it.

Tesla has the worse service. We put a down payment on our car in October. We waited with no word for two months, then finally got a delivery date. Took off from work to be here. Delivery cancelled the night before. Rescheduled for today, took off work again, no car ever delivered. No word, text or e-mail as to its whereabouts. No one answering phones at Customer Service. Guess they don't need our money...

We purchase our S class 1 1/2 years ago and the service center in Burbank has been a nightmare! We have gone there 8-10 times for the same problem AC/Heater not working and for the first 4 times they did nothing, not one thing. Of course spoke with the GM about the issues and he gave the same thing we hear all over, "We are sorry and we will fix the problem, I promise." Lies!!! We took the car back for the same problem another 3 times and the same thing, not fixed. Then they told us to fix the issue they needed to take out the HEPA filter. They did but when we got the car back all kind of odor were coming into the cabin. We took it back and told them to put the HEPA filter back in and the GM said yes. But we still had the odor in the cabin.

Bought Model X in 2016. Ordering to delivery was easy and efficient. Ordered Model X in 2018. It is like a different company, ordering was a fiasco. Random calls from all different dealerships from Nevada to New York (I am in Delaware so Devon closest). Told about available car. Barely used they said. Wouldn’t tell me why returned. Charged $2000 to transport but got lost so didn’t arrive date they told me. Drove 280 miles for nothing. Then sent all paperwork. Waiting three hours for delivery which was, "Here is a key (one key only on a string). Goodbye." Drove 140 miles home. Car is totally unsafe braking and swerving randomly. Wrong speeds, no driver's manual, no radio, rain and wind coming in window.

Mistakes in your order, if you can not fix it on the website, have to wait on the phone on hold for more than 30 minutes to talk to someone, Mistakes in your trade in value, hard to fix even when you send them a picture of their prev email, mistakes in your payment method or amt, again 30 to 45 min waits to call and fix. Mistakes on your delivery date! More calls. Even when you have proof of money transfer to their Wells Fargo account, they have a hard time confirming it. Incompetence and mistakes seem to be the norm. Be ready for a lot of frustration and time spent to get your car. Don’t care attitude is pervasive in their call center in Nevada. If I didn’t love my wife, she wanted the car, I would have canceled my order. Beware.

I enjoyed buying the Model S 2014 and ranked it as a good experience so I naturally came back to buy a 2018 Model S. I have bought several cars thru the years and this was the worse experience. Some facts: If you trade in your car, get quotes that will be different when you go to sign. Make sure you watch fine print. You have to deal with 5 folks during the process. Sales, Sales Support, Delivery Specialist, Delivery coordinator, and finally the dealership to pick up car. None understand the whole picture. You have to be your own Project Manager. If you call them, you will wait 25-35 minutes and you might get hung up on.

I ordered a Tesla model 3 and the user experience has been a nightmare from the start. The website when ordering the car is very vague and it is very difficult to find details such as what features are included on the car. I called up Tesla to find out what features are on the car I ordered and they could not tell me. I finally found out by hunting long enough on the site. Prior to delivery you have to pay for the car however it does not tell you when or how. I called Tesla once again (takes about 1/2 hour to get someone on the phone and they said that within 24 hours of delivery they will send me a contract with the amount and ACH info. I got an email saying the information was online in my account but it wasn't. I called Tesla again (another 1/2 hour wait) and they said there was a technical glitch and they can email the information.

My experience at the Tesla showroom in Charlotte is the just simply the worst car buying experience. First it is only a showroom, the sales is handled by Raleigh.

I went to check out the Model S, they have people standing around and don't even bother to offer to help you while you try to figure out the features of the car. I placed an order online for a inventory vehicle, paid a deposit of $2500 for a car that was located in Massachusetts, transportation charge was $1000 on the website. I was told by the owner advisor guy in Raleigh that it is actually $2000. Then I was told because of some tax issue they are moving the car further south at no cost.

I cancelled my order on August 02 2018. Today November 26 2018 I still don't have my deposit of $1000 back. After multiple phone calls I was told that I have to wait. Now when I call they just hang up on me. I DON'T KNOW HOW AND IF I'M GETTING MY MONEY BACK ANYMORE.

The not a way to the future. I bought this heap of crap. It spent more days in the "shop" in 1 month than I used it. I used it a total of 3 days before it had issues then drive 5 miles and more issues. Lemon law for sure. I'll stick to my gas guzzling vehicle that gets me from A to Z. Dangerous POS that Tesla was. I want my kids safe not in Harm's way. Please save yourself. Look at other companies Electric cars first.

We own both model X and model 3 and both are experiencing problems of different kind. We continue to have quality issues with Model X that requires servicing. Very frustrating to set up service appointment, take time from work to drive to service center and then to pick up the car. Worst, the fix only last 5 days and the problem "Surround vehicle display limited" came back. In addition, I was very unfortunate to have been rear ended 2 months ago.

Great car, model 3, love it, but Tesla need to address service immediately. Called Tesla roadside service and found a wait time of 30 minutes to talk to anyone. Fortunately this was for a minor problem. But I am dreading the day when I have a flat tire or the car will not start in a isolated remote location and I have to wait 30 minutes just to register my call for help. Called for parts today for a key fob and got a voice recording to leave my info. Waiting for a callback. This is just to talk to the parts dept at the local dealer. I love the company and how they are disrupting the auto industry with innovations, and totally wish that they succeed. But Tesla please fix your service. This is not the formula for success.

Terrible customer service. I had to wait over 2 hours to pick up my car (I had an appointment) and the rep only had 10 minutes to show me it worked. The hands free system does not work. I can't answer the phone while it is in drive only in Park. The internet in the car doesn't work. I took the car for service and they couldn't fix it either. They actually told me that my car is not equipped with internet and I had to tell them that it does. The service center said they had contacted engineering about all of my issues with the car. I didn't hear from them and after 1 week, I called them to get an update and they just said they haven't heard back from engineering. This type of service is just unacceptable.

I have loved my Tesla S and had planned on getting a new one in 2019 until the events of this weekend. When I went to start my car Sat. morning a warning went up. My 12v battery needed service or replacement. The car would not start. I called emergency roadside service and a recording told wait time was 30 min. After the outrageous wait I was told that someone would contact me in the next 24 - 48 hours! I have been left with NO CAR for the entire weekend. Calling again Monday morning - same wait - I was told to hold while they connect me to Emergency service. Still holding. This is totally unacceptable. TESLA is seriously understaffed and unable to help you in any EMERGENCY.

If we didn't love the car, we would be outraged BUT Kevin ** (our salesperson) and presumably all the Tesla salespeople have misleading sales practices. The car does not even come close to the estimate range of 237 miles (we are lucky to get 200) but the charging time is longer than the 30-45 minutes they claim (not once have we charged the battery for less than 1.5 hours). Had we known this we probably would have opted for the 100D but not at $17,000 more for a measly 60 miles extra. And don't let them coerce you by telling you they only have free supercharging until a certain date, that date will pass and will still be free.

I ordered a Model 3 online, very easy process and I received a screen message that my car could be delivered to my home or a Tesla Store. I live about 20 miles from a showroom that is handling a high volume of deliveries. About 2.5 weeks after my order, I was told I had a car, and it was ready for me to pick up in Fremont where the cars are manufactured. I said I was told I would have the car delivered or I could pick up at a local showroom and I wanted to pick up in Rocklin. My deliver rep said that Rocklin is no longer taking deliveries and that I had to pick up in Fremont otherwise a delivery date was unknown.

I have always liked Tesla and support the concept of clean electric cars. Elon Musk is a visionary and I want to see this brilliant idea succeed. When my wife performed a test drive recently, the local Tesla representative in Salt Lake City touted how they do things differently from other manufacturers. I took that as a positive, but as it turns out from my sister's recent experience, it is the opposite. They are more deceptive than other automakers. When I was visiting my sister in LA at the end of September, after months of deliberation and driving an 18-year-old Lexus, I talked her into ordering the Model 3. While normally she is not impulsive, she went online, designed her new Model 3 and could not wait to get her BRAND NEW CAR.

Inside 14 hours of taking delivery of my Tesla 3 performance package. Got a call from the delivery manager PJ saying I no longer was going to get the car I ordered and had a VIN number for. Also had secured insurance for already paid for. She tells me she is sorry and goes on to offer me a different color than I ordered and a different date or my order will start all over again from CA. So very disappointed in Tesla as a company. How is it even an option for her to offer me a different colored car. It would have been my first ever brand new car. AJ ** | Associate Delivery Manager from Tesla had no answers to why or what had happened to my car. I got a delivery confirmation on Oct 2nd and yet a call from PJ a day later saying that it would not be here, SUPER DISAPPOINTED in PJ and in Tesla.

This is a customer of Tesla model 3 car of Tesla. I Booked car and paid $1000 for booking then $2500 another when everybody got emails to pay another amount and what Configuration to build your own car. I did too and around 20 days before I got a Call from Mr. Rodney ** to me that my car is ready for delivery. "Wire us the money." I said, "Let me go to bank and file the loan paperwork and will wire the money." I filed my loan and it got approved. I put the Nationwide Ins also on the same VIN No. Then my bank needed some proof of title to put their name on it. I made Mr. Rodney a call and he said all of a sudden the car is pulled out from the system and no VIN No. exists of the number provided before. Then he sent me message for another VIN No. ready to get ship to me.

I have ordered a Tesla Model S. In an email they indicated that the delivery date is 9/26. Then on 9/25, they asked whether I am late for picking up the car. They entered the wrong date in the system. They then offer to deliver the car to my home. They promised to call 30 minutes before arrival. They missed the whole time window without any calls. No one in their delivery department reply to my calls or text messages. Then there is no number to call to find out what happened. The company seems to be able to handle the volume of sales or they are just keen to push their product out to make their quarters.

So disappointed in Tesla today. I just cancelled my order for a Model 3 due to dishonest salespeople, poor management, and even poorer logistics. If you are even considering buying a car from Tesla GET EVERYTHING IN WRITING. I was told I would get Free Supercharging... even though I had it in a text message and covered with all of the "recorded phone calls".

Buyer beware!!! Model 3 cars delivered with damages to the bottom of car and when discovered 2.5 weeks later since normal people do not inspect bottom of the car. I found huge long scratches to on passenger side of bottom of car, and ball size dents to metal trim, tears in the rubber and scratches to battery unit. When taken into the support center and showroom in Fremont, they claim nothing can be done as they stated that I could have ran over a very high-speed bump. Please keep in mind that I had about 100 miles to the car, drove it 4 times, and given it is a brand new car, nobody in the right mind would run over high-speed bump at high speed to cause such damage (ball size hole in the metal part???).

Given the shape of the X, there's no way to look over the back and see your exact distance from an object. Unlike the excellent front warning system ("STOP" at 12"), there is none when backing up. Although you will see an object in the large center screen from the camera, there's no way of judging just how close you are. Carefully backing into a charging station, a low pole was visible but only a car 22" to the side registered in the warning system. Carefully backing in, I bumped the low pole and creating a crease in the rear door. The estimated repair cost from Tesla's preferred body shop: $8,300! I had tried to use the AutoPark function to no avail.