Tesla Motors

BILL ** call me to sell me a car Tesla used for $50000 dollars and I say need to see the car and he say, "NO. Please pay and after that you can see." TESLA stock is lose 100 points last 3 weeks - 360 now is 260. I UNDERSTAND WHY. CUSTOMER SERVICE TERRIBLE.

We signed up to purchase a Model 3 that was available in their inventory. The sales person explained to us that if we get the delivery of the vehicle before end of March, we will get what is known as "extended autopilot" for the price of regular autopilot ($3000). Extended autopilot is supposed to include self-park, lane change feature etc.

Nothin' is luxury about Tesla X. Cheap interior. Seats are uncomfortable. Making all kinds of sounds while driving. I don't feel I am driving a luxury SUV like Lexus and Mercedes Benz. Falcon doors are messed up.

I ordered a new model X. Three days before I was scheduled to pick it up Tesla reduced the price by over $8,000. As Tesla does not negotiate on price and "everyone pays the same" per their sales pitch I of course said I was willing to purchase the car at the new establish price by Tesla. What did they want? For me to pay more than market and suffer an immediate loss and depreciation of my new car beyond what one would expect in the market. Crazy, they did offer the usual, complete the sale, pay us an additional $115,000 and cancel the order and we will refund you 100% within 4-6 weeks which by reading the online forums from other victims it could be over 6 months if at all. Let's get this straight, to get my $2,500 deposit back I would have to put up 46X that number and hope that I see my money again before they go BK, and it gets better. I don't have a car or anything to show from it, yeah right.

I saw the car for the first time in the newspaper yesterday, over the years I have driven many different types of cars. Which most of them were Mercedes. My grandson is a car fanatic and he recognises any car companies and its models. As I design houses I have taken over my son's idea on taking in the different appearances of the cars and how they can be changed. I saw an image of the Tesla Model 3 in the newspaper (slightly thinking it was out of a kids' cartoon programme) I asked my grandson to give his opinion on the car and his view is the same as mine! We have both decided that the Model 3 has no character as the bodywork is too smooth and lacks design e.g no grill or sharp edges which of course you do not necessarily needed for cooling purposes etc. It is needed for appearance.

I bought a new Tesla X 12/18/18 at approximately 5 pm and drove it directly from Tesla Pickup Center in Coral Gables to Naples, FL. I gave sales rep a check made out to "Tesla" for the full amount. I found that the battery was insufficient for the highway drives I had to do, so I took it back. Tesla policy notes that a new Tesla can be returned within 24 hours for full refund. I returned this Tesla X to Tesla in Coral Gables before noon the next day, 12/19/18, well within the 24 hour window.

Tesla Topanga is one of the most unprofessional and dishonest dealerships I've ever encountered. They have lied to me from day one. They pushed and pushed to sell me a car right before the Christmas holiday. I explained that I didn't want to leave a deposit because I had read the horror stories of trying to get your money back. Sales rep Oliver ** along with 2 others repeatedly assured me that they would refund the deposit if I chose to wait 2 or 3 months. After getting my money I saw that all the reviews I had read were correct. The customer service falls off a cliff. I repeatedly called and sent emails requesting my $2500 deposit back but heard from no one.

I bought Tesla Model 3 three months ago and its screen crashes several times daily in the first week. It took us 3 services appointment right away and lot of patience to get to the current stable state. The service tech are nice but clueless and they often lies without checking into details. At the end, we have to use my own video recording and work with a competent engineer remotely to find out that the MCU is faulty and Tesla agrees to replace with a new MCU unit to fix the problem. For several other small problems, Tesla either fails to order parts or show up with wrong parts. They never call us back for many promises they made. If Tesla continue operate the service in this way, it will lose customer's confidence.

The paperwork Tesla sent to the DMV mistakenly listed the purchase as financed through my credit union, despite 3 pre-delivery phone calls from Tesla where I confirmed I would pay cash. Tesla refused to cover the additional $93 for the new title fee.

I'm pro-EV and I'm sorry I bought this car. It's very clear that Tesla's attempt to mass market cars is resulting in them skimping on quality and rushing. Car has been in for service almost as much as I've had it. There are still problems like water entering the trunk and a weird white residue it leaves on my garage, Tesla has a 2 month wait just to look at it. This is not worth it, I would sell this but I feel bad putting it on another buyer. Will be looking into lemon law soon.

My Tesla Model 3 was purchased in January of 2018 so, I have over one year of ownership. In that time, I have driven over 20,000 miles without any problems. The Model 3 performs like no other car I've ever owned. Smooth, very quick acceleration, precise handling and a lot of cargo space. One of the best features of Tesla is their ability for over-the-air software updates. I've had 4 updates since buying the car and with each, it is a better car than before. The Autopilot feature makes long drives much more relaxing since it follows along with traffic and advises me when to change lanes for passing.

The Tesla Model 3 is simply not comparable to any other vehicle (besides another Tesla). Certainly, no other car I have driven is even in the same ballpark. It’s truly revolutionary. The only way an electric vehicle stood a chance to survive against established automakers, oil companies, dealer networks, etc., is to make a car that is better in every single way. That’s what they did with the Model 3. It’s better in ways you haven’t even thought of, and will continue to get better through software updates. I could talk about the performance, phenomenal safety ratings, autopilot, superchargers, etc., but I’m sure you’ll read that elsewhere. All you need to know is one thing... Whatever your concerns might be with this vehicle, they have it figured out. And it’s better than you can imagine.

The ordering process was extremely easy and convenient since it only took a few minutes. Once the vehicle was ready I scheduled an appointment and once I arrived I was able to sign a few documents and in 20 minutes I was done. The car has performed amazingly and I would gladly purchase another Tesla.

I took delivery of my Model 3 on Sept 21, 2018 - delivered to my home by covered 18-wheel tractor trailer (2 other Model 3's were also on board for delivery after mine). Communication was very good, especially from the driver of the delivery truck. I've used the mobile service twice: Once for additional 'credit-card style key' for the car, and another time for tire rotation. Easy to set appointment, and service was excellent.

As the first all-electric vehicle I’ve owned over 30 years of car ownership, I can say with confidence that the Tesla Model 3 is an amazing vehicle. I live in a cold climate and the car performs wonderfully in the cold and snow (with winter tires of course). There is an impact to range when the battery is cold, but it is not substantial, so unless you are driving vast distances every day, it’s no cause for concern. The instant torque, smooth acceleration, and silent ride make this one of the best cars I’ve ever owned. I will never purchase another gasoline vehicle again, and this definitely won’t be my last Tesla. Do yourself a favour and test drive one. See what you are missing and experience the future at the same time.

The feeling I get from owning the Model 3 is unsurpassed by any vehicle I’ve ever owned. I received my Model 3 (Blue, Long Range, AWD, black interior) in November of 2018 and it has been my daily driver since day 1. I have installed a charger in my garage. Also, I own and have owned other premium luxury automobiles such as my 2016 Audi S3 which I could choose to drive any day I wanted. I’ve put less than 10 miles on the S3 since I have received the Model 3, and those 10 miles, used to keep the engine warm, become more and more shocking each time I have to drive it around the block for maintenance purposes. It’s just so horrible compared to the Model 3.

I purchased our Model 3 in September 2018 and took delivery 6 weeks later in Mid-October. I know a lot of folks have had horrible experiences with the delivery process (mostly with delays) but I cannot complain of mine. I was proactive and did make a number of calls to Tesla and was promptly transferred to someone who did some inventory match checks. I was told to text every week or so to have them search for matches and after a few weeks, they found mine. From then I started working with the Kansas City service team and they were terrific. They were professional and responsive each time I called.

I went (again) to get my car serviced in Peabody Mass, after standing by the big windows for 30 minutes someone finally addressed us. I cannot get my car to charge properly and the service guy had no idea how to fix it. I paid over $100,000 for this car and basic questions my service advisor could not even answer. We also have a Mercedes. When we are in there with our $100,000 car they take care of us! Every time we go into the store we are greeted and our concerns are addressed and our service needs are taken care of. I always feel when I am at Mercedes that my car is in good hands, and If I have any questions my service advisor knows how to answer it or how to find someone that can.

Has been towed twice in 7 months because power and all other functions are disabled so you can't drive it after using supercharger. Last time is screen blacked out so you can't do anything and know anything except the car still can be driven: no speed, no sound, no turning signals, no communication with phone, can't operate garage, nothing. Service is terrible: don't want to fix the problem and just say Tesla knows the issue and will be fix by next software update but it is not.

I would give a zero! Tesla sold us a default car. Problems include: 1) Indicator stops working (while driving!) 2) Autopilot doesn't start or stops working (while driving!) 3) Both screens freeze or turn black (while driving!) 4) Acceleration makes noise (while driving!) 5) Stuck seat. 6) Roof has an open space. Our biggest concern is with the messed up system. Sometimes I can't park it in my driveway because it says I'm going 20mph while stopped and won't let me park. I can be driving on the highway and the screen will freeze.

Much like the others - love the car but the experience of the purchase and everything since has been a disgrace. TESLA promised delivery by 12/31 for rebate. On 12/26 admitted they screwed up VIN number and we would not get car on time. Offered rent a car if we wanted to drive to Mt Kisco NY to pick up. Insisted we be there by 2 PM - 3 times I was told to be on time. We were there by 1:30 PM and sat and sat and sat and were ignored - total joke. We finally got car around 4:30 PM. To say we were angry was understatement. Best was getting car with only 130 miles of charge and we live over 300 miles away and by then it was dark out.

I was so excited to get this car. I really loved driving it...however I had issues with the car two weeks after I got it. 1. Condensation in rear lights. 2. Driver door motor broken. 3. Charge port not functioning properly. It took almost three weeks of service to get these issues resolved (remember I only had the car for TWO weeks). This is where it gets really bad! I got into an accident on September 30, 2018. It is now it’s January 28, 2019...I STILL DO NOT HAVE MY CAR!!! We are going on month 5 of it being in the shop.

We have an earlier production model VIN 72XX and have been quite pleased with it. We did have an issue with the glove box popping open but a quick visit by a mobile technician fixed that. Very easy and painless process.

Love the car, absolutely hate the customer service. Our car is in the shop since Dec 6th 2018 and no date in sight for when it will be ready. No answer from Tesla than an email. No customer service antiquates when you call the dealership. We have 2 Lexus vehicle in our home and Tesla definitely need to learn a lot from Lexus in regards to customer service. Here is hint for you Tesla service guys... When someone buys a 100+K vehicle, they don't expect to make an appointment for 3 to 5 weeks from the current day. They just walk into the dealership and expect it to be taken care of right away or walk away with a same model loaner. Don't believe me, go to a Lexus or Mercedes dealership and try it yourself. (They wont' put you in a beater WV from Enterprise like Tesla did one time when we went to get it fixed.)

Tesla is a nice car. No doubt. But their service sucks. Our car is in the repair shop after an accident for more than a month now. Tesla cannot even give us an approximate date of delivery of parts! No one answers the phone. You cannot talk to anybody. Tesla Parts representative simply emails, "Tesla is non-customer facing" so you have to email me. The number that appears at the bottom of his email goes nowhere other than a few automated options. I am stuck with one parts person who simply keeps emailing me. I cannot even talk to a responsible manager who can listen to our dilemma and find a solution. I hope this review will find its way to someone responsible at Tesla. Based on this experience, I will not consider a second Tesla for our family.

Every person was either extremely defensive, or indifferent. Had to deal with 6 or more people, each indifferent or became defensive if challenged. Every person. Not just one or 2 of them. Every. From the test drive person, to the salesperson, through delivery. HOW IS THIS UNNOTICED BY MANAGEMENT? Baffling. They suck at returning calls, getting information accurate, and not one person was consistent with their product or process knowledge. Quite nervous about any problems we may have down the road.

I do feel sorry and sympathize with those who had such bad experience with Tesla Motors. We now have two Tesla cars in the family, 2018 Model 3 and 2016 Model S. We absolutely love them, although sometimes one could feel after all this is a new technology and young car company, and desire some improvements especially in the service and customer support area. It took a while to get used to the simplicity, no more bells and whistles that we used to see in a car, no need to turn engine on and off, just get in, drive, and leave afterwards. :)

Previously owned a Lexus. Tesla needs to learn from them. Almost impossible to contact by phone. No response to multiple emails. Service failed to correct the problem. Complaints and request for call back ignored.

Worst experience from any purchase I did in my entire life. I ordered my vehicle Model 3 last week of Nov. 18, expecting to be delivered before 12/31/18, to take advantage of tax rebate. But very very bad communication, no responses to the emails by representative on timely manner, nobody picks up the phone, delivery schedule already postponed twice, even after confirming the delivery... I regret spending my money and time for this type of service... I don't know how to make Tesla to understand the Customer Service is the most important for people who were purchasing their vehicle without seeing and even without test-driving and Tesla already secured the money for the vehicle... By the time Tesla understand this, it may be late... A great concept but worst execution. I wish I had a better experience.

With 240k miles I can say this is the most reliable car I have ever had. The only issues I had was to do with the door handles but Tesla fixed it for free. Drives as well today the same it drove the first day. Amazing that the car improves with time with software updates. I love it.