Tesla

Excellent customer experience. Smooth installation. Very happy with the professionalism of the onsite staff. Finished their work within a day for a complex installation. Would recommend to others without a doubt.

I had issues with my Tesla Wall Charger and had previously called twice for assistance and neither one resolved my issue. I called a third time and spoke to Hannah. From the second she answered the phone I knew she was eager to help. She went through the notes that were written from my previous calls and told me we were going to get everything taken care of that evening. And guess what, she did. After being placed on hold for a brief minute, she came back with what I needed to do to take care of my problem. After a few minutes I received a confirmation e-mail that my replacement was being sent. It was such a pleasure to speak to someone that I could not only understand perfectly, but was knowledgeable and pleasant to deal with.

I was lucky enough to purchase a 2019 S Modal Tesla and though I often dreamed that I would live long enough to see a society progress to imitate the Jetsons Tesla has come very close to achieving my dream, what a car!!!

As my lease was coming to an end I was eager to get into a Tesla model Y, the perfect SUV in my eyes. I went forward and did my research. Finally, I went on their site and placed the order for the car. I spoke to an online representative that guided me through the process. Although there was an incentive to the car which was coming from the state I reside in the representative reassured me I qualified for about $2500 in incentives. To me it was like music to my ears, I placed the order that night. Two days later I received a call from my sales representative now telling me about my order and that I should apply to the Tesla finance to see where I stand as far as credit line and monthly payment. They ran my credit and I got approved.

We bought our model x in 2016. As soon as the warranty was up in 2019 the car seemed to fall apart. The backseat winged doors stopped shutting properly and I was told there was no fix, that the doors sometimes didn’t close properly in hot weather!!! Then the door handle on the driver’s side door started malfunctioning and when you press the handle it takes about 30 seconds for the door to open. I was told this was a $800 fix. Then the driver's side window stopped working and would get stuck down. I had this repaired for $300 and since then have had Tesla back 4 times to repair the same problem. The latest issue has been with the air conditioner in the car. If the temp outside reaches 95 or above the ac only blows hot air. I took it in to be repaired and found out I need a new compressor for $1,400. So I would think twice about this purchase.

I visited the Sunnyvale location twice with my parents to purchase a Model Y. First time we went there to test drive a the Y and 3. Steve helped us out and was polite and incredibly helpful. We came back a week later to place an order with Steve since he had helped us out the first time and we wanted to make sure he got credit. We then asked him to enter a referral code to ensure we got the free 1,000 free supercharging miles. After we received the car about 2 months later, we learned that the referral code was never entered on our behalf even though we were ensured the referral code was entered. Since we placed the order in person, we didn't have any documentation that we requested the referral to be added prior to delivery.

I ordered my Tesla at the end of April 2021. I was told that I would take 6 to 8 weeks for me to get my vehicle. I’m at the end of June and I receive an email, with contracts, insurance purchased, and extras purchased, all 2 days prior to my arrival date. I signed papers, I got a Vin number and the number of miles (15) on my odometer. The night before my car is supposed to be delivered I get a phone call telling me that my car will not be arriving and they have no explanation as to why. I sold my own car that same day thinking I was going to have a new car the next day and now that car is not arriving as stated in the contract. I have no way to get to work and does Tesla care? No. They even stated that they do not have any idea when I will see my Tesla. They said it could take another 9 to 13 weeks before I get a car.

Tesla has a serious communication problem. My project manager got changed, and I cannot get a hold of him or her. Scheduled for installation on Thur and Fri, and they couldn't finish the project due to poor planning. A supervisor was supposed to text me for a following-up. I never received a phone call or text message when I called Tesla; I was told that they schedule themselves on Fri without communicating with me. Very bad communication, and I do not recommend it.

We bought a Model X 2020 brand new. We noticed rattling when driving a few months later and took the car to Tesla dealership. They blew us off and said there was nothing wrong. The problem got worse and we then noticed the car pulling badly to the right. I had to use both hands on the wheel to center the car on the road. Checked the tire pressure and all ok. Tried to make an appointment to take the car in and they wouldn’t accept it until they did their own diagnostics over the air. You can’t talk to a human on the phone. Only text through Tesla app. It took 4 weeks to finally getting an appointment and we stopped driving the car since it felt incredibly unsafe with excessive rattling and pulling to the right. Basically had the car in the garage for 4 weeks waiting for an appointment. Tesla dealer is an hour and a half from our house and to get there you have to get on I-4 which is a crazy dangerous Interstate very busy and a ton of construction.

I did a $100 deposit for a Model X in February, early March with a delivery date of 6 to 8 weeks. I expected to get my by the end of April.... Maybe mid May. It is almost the end of June and I have yet to get my car. I requested my $100 refund since Tesla was not able to deliver the car and they have no clue when they will able to do so. Both Matt and Andrew from the Boca Raton site told me that I will not get that money back because they will eventually deliver a car to me. Just imagine, if Tesla gets $100 from a million customers and does not deliver any of those cars, that is $100 million dollars they get to keep in their pocket.... Why would they need to sell anything? Also, why should I wait indefinitely for a car that was promised within 6 to 8 weeks? If they do not have a car available at the time of purchase, I would not recommend purchasing anything from Tesla.... Buyers Beware!

I purchased Tesla Model X earlier in 2021 with the expected delivery date of March 2021. In March the delivery was pushed back to June. I contact Tesla and the representative, Mario, told me that for sure, it will be June. I told him that I have a rental car and this is not cost effective, if they delay further and I have abide by my contract, and Tesla has not. Now, it is June and the delivery date is pushed back to October. I contacted Tesla three times. I was told that someone will reach out to me within 24 hours and no one has.

I am leaving this review in hopes that I can prevent anyone considering a Tesla from purchasing their product. My husband was BADLY BURNED when his Tesla charger BURST INTO FLAMES! On May 31st at around 3:30am, I was searching the house for my cat and when I couldn't find her, I decided to open up the door to the garage just in case she might have gotten out there. That's when I discovered that my husband's Tesla charger that was plugged into the wall was on fire! The flames were licking the wall and I was afraid a spark would fall and set the boxes that we had on the floor aflame.

I just wanted to share my experience with fast loss of range of my 2018 Tesla Model 3 Long Range. My Model 3 is now 3 years old and when I recently, April 2021, completely charged my Tesla I only got 270 miles of range. That is a loss of more than 40 miles in 3 years. I contacted customer service and was told that nothing is wrong with my battery and they tried to explain that the on board computer is not precise and underestimates range. I drove until my battery was almost completely empty and was able to drive exactly 270 miles as predicted by the Tesla computer. I usually never charge more than 90% and discharge below 50% during my regular daily commute. A loss of more than 40 miles in only 3 years is pretty disappointing. Need to think twice if I would buy an expensive Tesla again.