Tesla

I called because the Tesla App on my phone had just updated itself and seemed to be running very slowly. The rep suggested I restart my phone and if that didn't help, uninstall and re-install the app. The restart worked.

Very good job. All the guys were great extremely hard working. It looks good. They were very professional and fast. I would recommend them to anyone. They finished in one day. Thank you for all the hard work.

They are not only the best solar panel/battery company but an excellent roofing company. We are off the grid and have a great new roof. Please go with Tesla. We are now selling power back to the grid.

I was at a complete stop awaiting the traffic light to go from red to green when a Range Rover SUV slammed into my back end doing between 50-60 mph. She told the police "I just wasn't paying attention." Needless to say, my Tesla Model 3 was totaled. Her vehicle drove what was left of my trunk all the way into my back seat. My only injuries are minor - bruised hands from the impact of the airbags. Even the insurance adjustor commented on how the impact must have been tremendous. Extremely grateful to Tesla for building such a safe car.

Tesla cars are one of the best cars in the world. To begin with, Teslas are electric cars so it helps the environment. Because they don’t use gas and instead of putting gas you charge them. Also, when you don’t wanna drive you can put the Tesla into self drive mode. Elon Musk announced that Teslas have a self drive mode which allows the car to self drive without any assistance. Critics may say that the Tesla is a bad choice in a vehicle because it's expensive; however, you can pay 20% of the price of the vehicle as a down payment.

While I cannot say enough great things about the car itself, the customer support department from beginning to end is the very worst I have ever experienced. They screwed up the delivery date, then wouldn't honor my trade in. They won't talk to you (no phone customer service) and it takes days if not weeks to respond to any inquiry that is not sales oriented. Their 3rd party payment process doesn't exist (such as if you want to get a loan to buy the car), or is broken. Their documentation management system fails MOST of the time and critical legal documents are not available.

We own a Tesla Model 3 2022 for about 9 months now. The car itself is good so far. The problem is on customer support. My wife got a flat tire today at 7pm at night, and she called me. At first I told her to call AAA. But then I googled, to my surprise, Tesla cars do not have spare tires. The roadside support page sent us to "roadside assistance" option on the app. The app responded "help is on the way", but we sat and waited for 50 minutes before they responded with a text. (There was no sign on the app that our request for assistance progressed anywhere, or if anyone is tending the request at all, during that entire 50 minutes. We got impatient and looked for a phone number to call, but there was not any live person to help anywhere!).

I leased a Tesla Model 3 (**) from Tesla, and after returning the vehicle on August 23, 2022, Tesla still charged my bank account $568 for September as if I had not returned the car. I have sent about 30 emails and called many times, but Tesla does not have a real person that answers any of their phones, and I had to leave voicemails.

I ordered a Tesla and because I'm salesman at a car dealership and they refused my sale after I sent them $106,000. It's been 3 months and I haven't gotten my money back. Every day is a new excuse to call back if I don't get my money in 48 hours. I do not recommend buying from them. There is a lot in the market and that's where I'm going.... Salesperson was also very ignorant and unprofessional.

I have owned a Tesla for 4 years so I have a lot of experience with the service centers. First, you are unlikely to have one near where you live. For me the closest is 30 miles away and it used to be even farther. Second, you can ONLY schedule and communicate with them via texting within the Tesla app. This makes communication cryptic and challenging at best. Reps almost never identify themselves by name so no accountability. They typically only give morning appointments and tell you it will be ready at or near closing time. They only provide loaners when the work is under warranty but even then only based in availability. They do offer “mobile service” which comes to your home.