Buick Reviews

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About Buick

Pros
  • Spacious interior
  • Smooth ride and handling
  • Good fuel efficiency
Cons
  • Frequent mechanical issues
  • High repair costs
  • Poor customer service experiences

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Buick Reviews

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    Page 1 Reviews 0 - 10
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    Customer ServicePunctuality & Speed

    Reviewed Feb. 10, 2026

    If i could give a -0 I would. I purchased a 2025 Buick Envista recently and have regretted it since. After getting it home I decided to wash it about a week later. Through the drying process I realized that the inside frames of all the openings had lots of water on them. Concerned I called the dealer and brought it in. After looking at it they explained to me that these vehicles were engineered and manufactured this way. In disbelief I arrived home and called Buick corporate, the receptionist agreed with me and had to check and put me on hold. When she got back on the phone she stated that it was true. So, now I'm stuck. Everytime I wash this vehicle or it rains I have to open the doors and rear hatch to wipe all of the water inside, and its alot. Don't purchase this model, save yourself a headache in the future. If you want a GMC or Buick, I would ask if the other models are like that. Be sure to check out the photos I posted.

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    Customer Service

    Reviewed Dec. 20, 2025

    I bought a 2025 Buick Envision in Fort Collins, Colorado one year ago. Overall we like the car very much but are trying to deal with our Markey Motors Buick dealer because after the sits overnight or a longer few hours during the day when we put the car in reverse the brakes make a very loud squeaking noise for a period of time. As I spoke with our customer service person he said it has to do with a finish they put on the brake shoes and basically said there is no repair for this unless Buick produced replacement brake pads and to date have not done so. The noise is embarrassing and very loud.

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      Staff

      Reviewed Nov. 17, 2025

      I was in a car accident with my 2021 Buick Envision and could not be more thankful. It saved my life I believe. Such a touch vehicle and I walked away and the car appears to have minor damage but was drivable. I took impact on driver side and passenger side doors and bumpers after hitting black ice and being pinned against a guard rail. I couldn’t be more thankful for my buick.

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      Contract & TermsPriceMaintenance

      Reviewed Sept. 25, 2025

      My husband and I purchased two brand new Buick Enclaves, both of which experienced significant issues, including emission problems and, eventually, complete engine failure due to transmission issues and faulty fuel injectors. After just one hundred thousand miles, these vehicles became unreliable. They were frequently in the shop, and there were times when we went weeks without a vehicle. I would not recommend them for long-term reliability, as the repairs cost us thousands of dollars.

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      PriceRefunds & PayoutsMaintenanceStaffBillingTransparency

      Reviewed Aug. 14, 2025

      I purchased a 2025 Buick Enclave in March 2025. From the start, it had electrical problems. The wipers and headlights stopped working the day I took it home. We returned it, only to have to bring it back again because the volume control stopped working. At 600 miles, the transmission failed and needed replacement. After having it back for about a month, all electrical components failed, and the vehicle went haywire. My dealership finally helped me trade it out after only 4 months, but I had to put more money down. I requested reimbursement of my initial down payment, which was denied without explanation after 2 weeks. This has been the worst car purchase experience ever.

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      PriceMaintenanceValue

      Reviewed April 9, 2025

      Buick Envision Preferred 2024. Beautiful luxurious car, everything is working well, just the adaptive cruise is very wild, yesterday I was driving with the adaptive cruise control and when it was breaking, everything fell off from the seats... But other than that it is a nice modern car. All equipped, with a very smooth drive. Was worth every penny.

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      Reviewed March 15, 2025

      I have a 2024 Envista that has to be seen because my caution sensors aren’t working, speakers aren’t working, lane assist assisting too much almost causing an accident, bluetooth and wifi aren’t working! Don’t waste your time getting this car!!! My 2016 Hyundai Elantra was WAY better than this vehicle and I’m sad I traded it in for an unsafe garbage vehicle. Wasted my money on something that could cause harm to myself or others around me. So sad :(

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      Customer ServiceContract & TermsCoveragePricePunctuality & SpeedMaintenanceStaffTimeliness

      Reviewed Sept. 3, 2024

      Let me tell you what I have had to go through with my 2020 Buick Encore. First the turbo went out in February 2024. I called the Buick company and they info me that I would need to take it to the Buick dealer. So I did. They charge me 286 to tell me the turbo was out. Then told me that it was going to cost me 2500.00 to fix it. I called and got a new one from Autozone for 669.00 and 600.00 to have a licensed mechanic to put it in. With then a will 6 months later it went out again. I call the Buick place again and info them of this. She said keep my receipts. Auto Zone did stand behind it and gave me a new one. Then the fan was running non stop so I had to replace the temperature sensor.

      The next day the purge valve went out. Now I called the Buick and let them know what was going on and the lady was very rude to me and hung up on me. I called back and talked to a new lady and she was very nice. She told me to check my email and put all the receipts attached to the email. So I did. Well got a call back from the lady that hung up on me the first time and she was rude again. I asked to speak to the supervisor and she said, "They will not help you." She was very rude. A week later I get a call from he said he was Supervisor but no luck there. So If this is how Buick treat people when it comes to Buick they do not stand behind the Product and what they say. So I give them a big fat F.

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      Punctuality & SpeedMaintenanceStaffRatesTransparency

      Reviewed Aug. 27, 2024

      Do not buy a Buick that shifts the gears with levers in the console!! Omg what a messed up product! Spilled 2 tablespoons of a drink in this area and aggressively cleaned it up and the lever mechanism systems still failed. A retired GM mechanic told me that these shifters are designed to take rainfall from open sunroofs. Not. The Buick support system was quite polite, but was also just as empty any update or information to help guild us through this Fiasco. Almost to the point to where the frustration built so high, it forced us to trade the vehicle in because after seven weeks, we still had no knowledge if or when part was coming in stock. Remarkably about 10 days later, the part showed up.

      Why they couldn’t have told us that part was coming in on a certain date tells me that they were just trying to get us to buy another vehicle. GM‘s inability to provide customer satisfaction must give them One of the lowest rating of customer retention!! GM seems to be a company that runs a lot like the federal government. Buyer beware.

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      Customer ServicePricePunctuality & SpeedMaintenanceStaffBillingResolutionTimeliness

      Reviewed Aug. 6, 2024

      Laura Buick GMC is where I purchased my 2021 GMC Sierra Denali in May of 2021. Since I purchased the vehicle it has been serviced at Laura Buick GMC with the exception of consumer replaceable, such as cabin air filter, and air filter. In the I mentioned to the service advisor the play in the gear shifter which the found no issues with. Now that the vehicle is out of factory warranty it's an expense for me to correct the issue. This is after taking my vehicle in for diagnostic service which also has a cost that can be applied to the maintenance or repair of the vehicle. One would think that a diagnostic would involve a road test. Had they driven the vehicle they may have detected more.

      After the alleged diagnostic was completed the service advisor call and said the vehicle was ready for pickup. When I asked about the gear shift the advisor says he will have to have a specialist take a look. Tech advisor calls back and reached my wife who advise him of the difficulties in turning the vehicle at slow speeds.
      KEEP IN MIND THAT ALL VEHICLE MANUFACTURERS CLAIMED A CHIP SHORTAGE WAS THE REASON FOR LOW AND SLOW PRODUCTION. Now if the vehicle had been truly diagnosed these two issues should have been easily detected. Not only that with the many oil changes something should have appeared.

      At this point we know what the billing is for the gear shift. We still don't know the what in regards to the turning issues. The service advisor suggested rust on brake rotor as if the vehicle sits for extended periods. Now if rust is an issue then where was the vehicle prior to purchase. It has never been off-roaded or in a flood to my knowledge. As a result, cost should not fall on the owner.

      The service advisor suggested that I contact General Motors at which time I did. It took three and a half days for someone from General Motors to contact me back at a which time I was advised of some process. A week later I was contacted by the individual whose handling my claim and the best that they could offer at the time was an apology. They had attempted to reach out to the dealerships service department to no avail. Three weeks in and still no response, not even a good faith offer.

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      Buick Company Information

      Company Name:
      Buick
      Website:
      www.buick.com