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Buick Reviews
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Reviewed Sept. 3, 2024
Let me tell you what I have had to go through with my 2020 Buick Encore. First the turbo went out in February 2024. I called the Buick company and they info me that I would need to take it to the Buick dealer. So I did. They charge me 286 to tell me the turbo was out. Then told me that it was going to cost me 2500.00 to fix it. I called and got a new one from Autozone for 669.00 and 600.00 to have a licensed mechanic to put it in. With then a will 6 months later it went out again. I call the Buick place again and info them of this. She said keep my receipts. Auto Zone did stand behind it and gave me a new one. Then the fan was running non stop so I had to replace the temperature sensor.
The next day the purge valve went out. Now I called the Buick and let them know what was going on and the lady was very rude to me and hung up on me. I called back and talked to a new lady and she was very nice. She told me to check my email and put all the receipts attached to the email. So I did. Well got a call back from the lady that hung up on me the first time and she was rude again. I asked to speak to the supervisor and she said, "They will not help you." She was very rude. A week later I get a call from he said he was Supervisor but no luck there. So If this is how Buick treat people when it comes to Buick they do not stand behind the Product and what they say. So I give them a big fat F.
Reviewed Aug. 27, 2024
Do not buy a Buick that shifts the gears with levers in the console!! Omg what a messed up product! Spilled 2 tablespoons of a drink in this area and aggressively cleaned it up and the lever mechanism systems still failed. A retired GM mechanic told me that these shifters are designed to take rainfall from open sunroofs. Not. The Buick support system was quite polite, but was also just as empty any update or information to help guild us through this Fiasco. Almost to the point to where the frustration built so high, it forced us to trade the vehicle in because after seven weeks, we still had no knowledge if or when part was coming in stock. Remarkably about 10 days later, the part showed up.
Why they couldn’t have told us that part was coming in on a certain date tells me that they were just trying to get us to buy another vehicle. GM‘s inability to provide customer satisfaction must give them One of the lowest rating of customer retention!! GM seems to be a company that runs a lot like the federal government. Buyer beware.
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Reviewed Aug. 6, 2024
Laura Buick GMC is where I purchased my 2021 GMC Sierra Denali in May of 2021. Since I purchased the vehicle it has been serviced at Laura Buick GMC with the exception of consumer replaceable, such as cabin air filter, and air filter. In the I mentioned to the service advisor the play in the gear shifter which the found no issues with. Now that the vehicle is out of factory warranty it's an expense for me to correct the issue. This is after taking my vehicle in for diagnostic service which also has a cost that can be applied to the maintenance or repair of the vehicle. One would think that a diagnostic would involve a road test. Had they driven the vehicle they may have detected more.
KEEP IN MIND THAT ALL VEHICLE MANUFACTURERS CLAIMED A CHIP SHORTAGE WAS THE REASON FOR LOW AND SLOW PRODUCTION. Now if the vehicle had been truly diagnosed these two issues should have been easily detected. Not only that with the many oil changes something should have appeared.
At this point we know what the billing is for the gear shift. We still don't know the what in regards to the turning issues. The service advisor suggested rust on brake rotor as if the vehicle sits for extended periods. Now if rust is an issue then where was the vehicle prior to purchase. It has never been off-roaded or in a flood to my knowledge. As a result, cost should not fall on the owner.
The service advisor suggested that I contact General Motors at which time I did. It took three and a half days for someone from General Motors to contact me back at a which time I was advised of some process. A week later I was contacted by the individual whose handling my claim and the best that they could offer at the time was an apology. They had attempted to reach out to the dealerships service department to no avail. Three weeks in and still no response, not even a good faith offer.
Reviewed May 10, 2024
I only want to say I loved my Buick Encore. My husband was in a accident and thankful he walked out of car. We were impressed how well the front end after hitting a boulder at 45miles per hr withstood the impact. When the car hit the rock it literally sounded like an explosion. Thank you buick
Reviewed Jan. 24, 2024
Upon purchasing a 2022 Buick Envision from Palem Buick in Kenosha WI, I was railroaded with extended warranties and other items I verbalized I did not want to purchase but the Mafia type personnel refused to provide me with a contract without them. I got the car then cancelled them myself because the dealership staff refused.
My spouse just purchased a Buick Envision from Ziegler Buick and the finance manager was told we did not want to purchase additional warranties and so on. He became hostile and stated the state of Illinois mandated him to offer those items to us. I spoke up and mandates we would not buy them and he stated "you can just leave the office, you're not the customer anyway." We were present as a married couple. To date, GM nor Buick administrative staff have taken appropriate action on our behalf regarding the verbal abuse and lies about the financing options.
You must ask yourself why a company chooses to allow its employees to treat customers badly that literally feeds them. The answer is that they are so self secure in the fact that we basically have no legal protection from them that they just really do not care. We are an older couple and have been loyal customers to GM for many years but that is now finished and I am asking anyone that reads this to please not buy a GM product. They just do not deserve to be allowed to remain in business.
Reviewed Nov. 30, 2023
I purchased my vehicle new on Monday 11/27/23, the check engine light came on the vehicle slowed to about 55 mph. The dealer had to send someone to pick it up and give me a loaner. I am waiting on repairs.
Reviewed Nov. 8, 2023
I have a 2019 Buick Encore. I have been waiting 4 weeks for parts! I had to resign from my employment! I live in a rural area. I called GM and even spoke to an 'alleged' executive division. I Do NOT BUY!!!!
Reviewed Sept. 24, 2023
I recently purchased a 2024 Buick Envista Sport Touring. 10 min. after leaving the dealership I was hit by a oncoming driver in the driver’s side front-end. The car went airborne and flipped and rolled over. I am here to talk about it, which is due in part to Divine intervention and the phenomenal safety feature of the new Envista. I can’t say enough about the safety performance of the vehicle and the fantastic partnership with OnStar. Thank you Buick and OnStar for saving my life!!! As soon as I get the insurance settlement I will be buying another Envista.
Reviewed March 21, 2023
I purchased a 2020 Buick Enclave red quartz tint in color. Performance and mechanically wise I am very satisfied but the paint on the vehicle has a problem. The past two and a half year I've been noticing small paint chips all over the vehicle about 30 or so on the front hood alone. At first I chalked it up to stones doing the damage but it's impossible that could be the problem, I drive the car all the time on well paved roads. Interesting checking this website today I see someone else has posted a review with the exact same experience. I just started this complaint today writing to general motors. I don't know how this will turn out.
Reviewed Aug. 24, 2022
I own a 2017 Buick Enclave. Bought it used and in great condition. I currently have been experiencing weather strips that are peeling on both passenger side doors and they are not covered any longer under warranty. These little weather strips are approx 500 a piece to repair. I am not satisfied that this would peel in only 5 years and therefore leave opportunity for water to leak into my vehicle. I believe this should be a recall situation or at the very least a repair locally.
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