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Reviewed Nov. 30, 2023
I purchased my vehicle new on Monday 11/27/23, the check engine light came on the vehicle slowed to about 55 mph. The dealer had to send someone to pick it up and give me a loaner. I am waiting on repairs.
Reviewed Nov. 8, 2023
I have a 2019 Buick Encore. I have been waiting 4 weeks for parts! I had to resign from my employment! I live in a rural area. I called GM and even spoke to an 'alleged' executive division. I Do NOT BUY!!!!
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Reviewed Sept. 24, 2023
I recently purchased a 2024 Buick Envista Sport Touring. 10 min. after leaving the dealership I was hit by a oncoming driver in the driver’s side front-end. The car went airborne and flipped and rolled over. I am here to talk about it, which is due in part to Divine intervention and the phenomenal safety feature of the new Envista. I can’t say enough about the safety performance of the vehicle and the fantastic partnership with OnStar. Thank you Buick and OnStar for saving my life!!! As soon as I get the insurance settlement I will be buying another Envista.
Reviewed March 21, 2023
I purchased a 2020 Buick Enclave red quartz tint in color. Performance and mechanically wise I am very satisfied but the paint on the vehicle has a problem. The past two and a half year I've been noticing small paint chips all over the vehicle about 30 or so on the front hood alone. At first I chalked it up to stones doing the damage but it's impossible that could be the problem, I drive the car all the time on well paved roads. Interesting checking this website today I see someone else has posted a review with the exact same experience. I just started this complaint today writing to general motors. I don't know how this will turn out.
Reviewed Aug. 24, 2022
I own a 2017 Buick Enclave. Bought it used and in great condition. I currently have been experiencing weather strips that are peeling on both passenger side doors and they are not covered any longer under warranty. These little weather strips are approx 500 a piece to repair. I am not satisfied that this would peel in only 5 years and therefore leave opportunity for water to leak into my vehicle. I believe this should be a recall situation or at the very least a repair locally.
Reviewed April 20, 2022
2020 Buick Enclave. The SUV itself has been great. The paint is awful…. From day 1 the paint has chipped. And it’s in areas that it shouldn’t be chipping. There’s lots of people out there having the same problems with the red quartz color. But the dealerships are either not reporting it or GM doesn’t care. My car looks like I live on a gravel road. The chips are down to the metal, so I’m going to have rust happen. It’s a shame for what these vehicles cost that the paint doesn’t last. My last vehicle drove the same route to work and never had these chips.
Reviewed Nov. 19, 2021
I am driving a 1992 Buick that is undoubtedly one of the finest cars ever made in America. My older brother, an engineer, worked for GM for many years. He's the source of some of my information, the fact that with proper preventive maintenance, this vehicle is as powerful today as it was when it was produced.
Reviewed Nov. 4, 2021
This is a very smooth ride with little to no outside noise. I love the stereo with Boise speakers. The double moon roof is awesome. The heated and cooled seats with the heated steering wheel were what really sold me on it. It comes with plenty of leg room for my grandsons that are all tall basketball and football players. I have the Enclave with a 3rd row seat. It gets good gas mileage.
Reviewed Sept. 23, 2021
I purchased my 2021 Buick Encore on 7/29/21 with only a few miles on it. In less than 2 months, I have paint chipping off the hood of the vehicle. I went to the dealership who said that it must be rocks or maybe I hit something. I drove the same route to and from work for the last 3 years in my previous vehicle, a BMW 328i and never had problems like this. Also the last area that has begun chipping off started after the Encore was washed and while I was wiping the water off with a soft towel. The paint just began chipping off. The dealership stated to me on 9/22/21 that they weren't sure if it would be covered under the warranty. Unbelievable! I chose to purchase a GM product due to my dad being a retired GM employee and my sister a 36-year employee of GM. If they do not do something about this issue, I will never purchase another GM product.
Reviewed May 19, 2021
I purchased a brand new 2021 Buick Encore GX AWD just back in February 27th, 2021 with 12 miles on it at signing. As of May 14th, 2021 it has been at the Belleville, IL Cardinal Buick dealership shop due to a check engine light that occurred that day. After 5 days they've yet to call me to tell me what's going on nor how long it will take to fix or replace. I only drove 960 miles and filled the tank twice since I got it. The car upon starting made a rumbly sound shaking the left side of the car violently and the check engine light went on immediately after. Not to mention the car was sounding like a 20 year old car a few weeks prior to that but no light ever went on for that reason. I never even had that car running above 3,000rpm so it's not like I was abusing it.
I figure it was just because it's a 3 cylinder. It sounds like a rattling can after starting it. Way too loud for a new car. I noticed there was a bolt missing on the turbo block which when I checked to see if anything liquid was leaking under the hood from the rumble. The shocks and struts are terrible, too. You go over a slight asphalt repair in the road at 10 miles per hour and you're glad you got a seat belt on. Imagine what it's like on the highway. They also sold me one with a flawed paint job with poorly done spot touch ups. There's a huge scratch that looks like some moron scratched it with a key or snow scrapper by the driver-side rear window and a huge notch by the hood like a mechanic dropped a tool on it. Why a mechanic would be under the hood of an unpurchased car with 12 miles on it is something to wonder. Makes me think some previous test driver messed it up and they tried to fix it.
I didn't see any of this when I test drove it due to the dealership holding us hostage there for 8 hours with our credit credentials. By the time we actually got to test drive, it was already getting dark. This is a common theme for this dealership I later found out. I asked if they could give me a replacement when I took it in to have it looked at and they said they can't because it's already financed. Translation: "We know we sold you trash, that we tried to mask a previously damaged car as new that we failed to report to carfax or authorities, and we're not taking it back because that admits guilt and we can be legally liable and subject to possible civil or criminal charges punishable by fines or imprisonment". They didn't even give me a loaner car while it's being in their shop.
I'm stuck paying $25,000 on this overpriced garbage thanks to the useless Lemon Law of Illinois because it has to break a certain number of times in a 12 month period. New cars shouldn't be failing at all...period. If it breaks early on that means somebody at the factory didn't do something right and there's obviously more problems lying in wait soon due to lack of quality control. I don't want it back. I only made two payments on it and it failed. I don't trust any of their products or dealerships now. Maybe I can sell it to an art museum if I'm stuck with it. "Experience Buick...The Trash of the Future...Today" now showing at the St. Louis Art Museum.
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