Ship a Car Direct Reviews

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About Ship a Car Direct

Ship a Car Direct is an auto transport broker that sets customers up with one of its pre-screened car carriers and answers any questions clients have about vehicle transportation. The company offers open and enclosed vehicle transport and accommodates any size of vehicle.

Pros
  • Door-to-door shipping
  • No upfront deposit required
  • $500 built-in insurance
Cons
  • No terminal-to-terminal shipping

Ship a Car Direct Reviews

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    Page 9 Reviews 1240 - 1440
    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Nov. 19, 2017

    Ship a Car Direct had better ratings and customer experience. So I booked the service online and got a quote that was at par with the others. And it was 100% accurate. Everything went well and on the date that we requested. Eve, the rep, was very helpful and attentive. She emails us with updates and she's very good. We've never walked in the dark on anything. The carrier drivers were also very good. They were courteous and also stayed in contact with us. It took six days from pick up to drop off and it was faster than we expected. The last time we shipped the car, we had a broken windshield and in this one, there's no damage, whatsoever. So, we’re very happy.

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    Punctuality & SpeedStaff

    Reviewed Nov. 19, 2017

    I got relocated from my work so I had to ship my car. I contacted Ship a Car Direct online. I placed a request and then I got a callback. The rep, Scott, contacted me first. I asked him to send me the quote and he sent it to me in 10 minutes to my email. The driver updated me on the expected pickup and delivery and he was on time. The whole process took around five days. The service was excellent and I got things done pretty fast.

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    PriceStaff

    Reviewed Nov. 18, 2017

    My son goes to school in Arizona, so we wanted the car to be shipped back home. I looked up Ship A Car Direct online and I’ve read their profile. It’s a little bit better than the rest. But the initial quote was a little bit lower than the price I paid. On the other hand, the rep, Eva, I pretty much talked to her. She told me if I had any questions to e-mail or text her and she helped me all step of the way. The car also arrived in excellent shape. I would recommend Ship A Car Direct.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 18, 2017

    Scott needed the car that he was purchasing from Michigan shipped down to Florida. He had an awesome assistant named ‘me’, and after extensive research, Ship a Car Direct looked like the best option. I took advantage of the online quote calculator and it was good. I talked to Scott, the customer service representative, and he let me know what to expect, which was helpful. But then we had to put everything on hold because of hurricane Irma, and so after that was finished, we talked with the carrier directly who was really a great person. If we ever need to ship something again, our Scott would use that guy. Hurricane Irma kind of slowed things down but then everyone was back on track, and it took three or four days to complete the process. Ship a Car Direct was fast, friendly and convenient.

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    PriceDelivery & Shipping

    Reviewed Nov. 17, 2017

    Everything from quote generation to pick up and delivery was great. Ship a Car Direct was approachable and available at every point. I would definitely recommend this service to anyone shipping their car. It's great value for the price paid.

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    PricePunctuality & SpeedStaff

    Reviewed Nov. 17, 2017

    I purchased a vehicle on the other coast and needed to get it here. The quote from Ship a Car Direct was reasonable and everything was good. The driver was great and delivered the vehicle to the right spot right on time, even before I thought it would be here. I got lucky on Ship a Car Direct and I'd recommend it to anybody else.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 17, 2017

    I was online, looking for somebody to ship my high-end car and I wanted to make sure it was looked after. I chose Ship a Car Direct for the reviews that I read online about the way they took care of cars. We’re Canadians and my wife is tired of not having a vehicle so we brought this car down here in Arizona for the winter so that she can drive it, and she didn’t want to drive it down. We normally come down here every year. We play around and take a week to come down. It would have cost me around $350 in fuel to drive it down here plus the aggravation of it all, so it turned out really well.

    I talked to their rep, David, and he was very on top of it as far as communications. Then once I met the driver, I had his cellphone number. He had mine also. He kept in contact with me and let me know where he was each day so I knew that I’d better not quit driving and drive a little farther that day so I could be down here to accept the car. I had to drive another vehicle to keep up with the guy who picked the car up in Everett and brought it down to Arizona. He was a bit too quick for me but the car was well looked after. They were very personable. I was very pleased with them and I’d recommend them to anybody.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 16, 2017

    Ship a Car Direct was reliable and I would recommend them to a friend. They take a short amount of time from the time you contact them for your car to be picked up. I was moving from North Carolina to California and the process took six days which was very reasonable. I’ve initially looked at two companies but the reviews from Ship A Car Direct were much better. My interactions with the customer service reps were also very timely and I didn’t have to wait at any point in time. Plus the quote I got was the same amount I had to pay out.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Nov. 16, 2017

    My mother-in-law gave a car to my son but they lived in Oregon and I did not want her to drive the car from Oregon to Texas so we shipped it. My husband is in the army and we got referred to Ship a Car by one of the other army guys. But I was able to get multiple posts without feeling like I have to go with the company since I could get a quote without providing my personal information. And it made it feel less pressured. Ship a Car's was one of the best quotes we got and they also had better customer service.

    They were very accommodating about flexible dates because we told them a pick-up date but then found out my in-laws weren’t home that day. When I called up to ask if we could change it, they were super great. They were very upfront too. It was a holiday weekend and they told us that they didn't know if they could pick up but that they would do their best. Then they called back and said they got a shipper for the next day.

    The gentleman who dropped off the car was fantastic as well. When he got the car off of the truck, I got in but it’s a Mercedes and has all these buttons and I didn’t know what to push. It was embarrassing to admit but I did not know how to drive the car. He pulled the car into the garage for me, which was definitely above and beyond. We’d shipped a car previously with a different company when we moved to Texas and they literally left my car in the middle of the road because they didn’t want to have to squeeze down the road where my house was on. So I went from ditched in the middle of the road to literally putting in the garage for me. It was absolutely great service so if I need to ship again, I’ll definitely be using Ship a Car Direct.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 15, 2017

    I was online looking at different companies and I was going by reviews. I called Ship A Car Direct and talked to a fellow named Matt. They were very responsive and if I call them, they’d call me back. They’re brokers and if I had to deal directly with the company, I don’t know if it will be as good. I might pay a little more with a broker, but they give a little bit of help and protection. Ship A Car Direct gave me a price and I told them I was concerned about it changing. They said the only way that would happen is if I book way ahead of time and fuel prices change. If it was within a week or two, they said it shouldn’t and it didn’t. They stuck to their price.

    It was a flawless experience. There was no damage. The man who took it up was very nice. They picked it up Monday morning and it was delivered Tuesday morning. They took care of everything from beginning to end and I was very satisfied. The other thing that I liked about them which also helped me to choose them beside the ratings was they had a lot of videos explaining the process. To me, that was helpful. If I was going to ship another vehicle, I’d probably call Ship A Car Direct and use them again. If I had a friend or family member, I would recommend Ship A Car Direct to them.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Nov. 15, 2017

    I was moving and I got three different quotes for the transport of my vehicle. Ship a Car Direct has a better and fair pricing, and I was happy with it. Also, their rep, David, was good and responsive. I shipped two different vehicles and the drivers from both carriers that they selected were excellent. The drivers called and texted along the trip, so they kept me informed and I knew when the vehicles were going to arrive.

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    PriceStaff

    Reviewed Nov. 14, 2017

    I have a car that needed to be shipped across the United States. I found Ship a Car Direct's information on the internet and they seemed to know what they're doing. So, I picked them and I really felt okay with the quote that they've given me. Their reps have been very helpful and very hands on. I had an excellent service. Ship a Car Direct did a great job.

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    Customer ServicePriceStaff

    Reviewed Nov. 14, 2017

    I was moving and I saw online that Ship a Car Direct had a good rating. I also had a good experience with them and I’d definitely recommend them. The person I spoke to sounded honest. I booked it initially online and it cost me a bit more but it was close to how it is when dealing with carriers. But, they refunded me a little extra because the cost was beyond the initial estimate. The customer service rep explained everything and e-mailed me back. The rep was excellent and efficient. The carrier was good, too. He called and he came out even if it was raining. He made comments on the car where there was a little damage but it’s not a big deal since we’re getting it fixed. I asked the transport to be expedited and I got it in four days which wasn’t too bad. Everybody in Ship a Car kept me informed.

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    Verified purchase
    Staff

    Reviewed Nov. 13, 2017

    Am extremely happy with the quality of service provided by Ship a Car Direct. Jennifer is a valued asset and kept in close contact regarding the status of the car pickup and transport. She is very knowledgeable and professional. Billy, our driver, was communicative, friendly and professional also. I am a very satisfied customer! Would highly recommend this company for automobile shipment/transport.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Ellen, it is really hear-warming to know that you were extremely happy with the quality of service Ship A Car Direct was able to provide you. We are happy to know that Jennifer made you feel taken care of. Thank you for your recommendations.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 13, 2017

    Ship A Car Direct has the best customer service agents and their willingness to personally help you through every step is refreshing. They keep you informed of every step and immediately notify you of anything that changes along the way. Good job.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 13, 2017

    We had a daughter who's doing an internship that we needed to ship a car to that location. We saw the reviews online and we contacted them and they gave me a general range of the quote which was higher than I thought but it was in line with everybody else's. There were multiple emails and phone conversations with the reps but the surprising thing for me was they didn't give me an exact date and there was a very big window on when they would ship the car. But it all worked out. I had just one interaction with the driver on the day of delivery but the second time we used them we had multiple conversations with him and the delivery was much later that he had stated he was going to be there. Instead of being there at noon on one day he showed up at 5:00 PM the next day so we had to change our pickup schedule. So if you are considering to use them carefully make sure you have a week for the pick up and a week for the delivery. But overall their service has been adequate.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 13, 2017

    Our car broke down en route back home to Colorado, so we went home and had it shipped using Ship a Car Direct. They had the best reviews. Working with their rep was good and I always got notified. They were quick and efficient. Plus, they came early.

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    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Nov. 12, 2017

    Ship a Car Direct had the best quote. They also allowed me to put stuff in the car, which some of the other carriers were not allowing me to. Ship a Car Direct had the lowest delivery window time, too. The others were saying about 10 or 15 days, and Ship a Car Direct said that they'll deliver it in five days. So that was good. The driver was very good and very professional. He made note of any scratches and everything that was there on the car. Then he carefully loaded the car and drove it onto the carrier. My car was picked up and delivered on time. It was also received in good condition, same in which it was picked up. Ship a Car Direct is recommended and I would recommend them to others, too.

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    Verified purchase
    Staff

    Reviewed Nov. 12, 2017

    Ship a Car Direct had good reviews on the internet and I had a good experience with them. There were simple videos to explain everything and all the details on the internet. They were all very helpful, especially the people who did it, Chris and his brother. They were fantastic. We were taken care of and I have no complaints. David did quite well, too. We got all the help that we requested and we are very happy about that. I would definitely recommend Ship a Car Direct.

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    Verified purchase
    Staff

    Reviewed Nov. 12, 2017

    I needed to move a car from Denver to Nashville for my daughter who moved there. I checked with ConsumerAffairs site for independent non-trucking company reviews. Then I talked to a few other companies but felt the most comfortable working with Ship a Car Direct and Scott. I liked his openness and friendliness. He was also very honest and forthright. He tells it like it is. Plus Ship a Car Direct Is a Denver company and I also liked that. They kept in touch with me regularly. They almost over communicated, which is better. They connected me with the driver of the transport vehicle and then I communicated directly with him and his wife as far as date, time and location for pick up. They then communicated directly with my daughter for drop off and everything went smoothly. I would recommend Ship a Car Direct.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 11, 2017

    I relocated from California to North Carolina and I wanted to ship one of my vehicles. I initially contacted Ship a Car Direct online and the free quote that I received was good and competitive but not the best. But I keep the other factors against these and the ratings and it made me select them over other options. They had some good personal upfront interactions to respond to a couple of questions I had. Then I found that they had automatic reminders of the things that came out and many of them were helpful. When it got closer I had about two more questions that I emailed them about. We almost exclusively interacted over email but it was all good.

    I reached out to them a month before I needed it so it took that long until the pick up and then it took about four days to make the transfer. My interactions with the carrier driver were about 95% great. When their arrival was nearing I was expecting a call a little bit earlier but I ended up calling him, which he answered. It was a very minor thing and overall it has been very good. He got here earlier than planned and he met me in the location I asked him to. He was very professional. Ship a Car Direct performed to my expectations and they did great so I would use them again. They're communicative. They may have had only one person on the other end but I felt like they had a bunch of people. It has been a seamless experience.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 11, 2017

    I was buying a car from a relative and Ship a Car Direct has the best pricing compared to five transport companies that I've researched. Their customer service was great and their transport guy was efficient and on time. I thought their process was going to be way more complicated but it was so simple and easy. People did what they said and everything was on time and within the time frame. I had a great experience and I'm happy. I would recommend it to anybody and I wish everything in life was as easy as using their service.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Nov. 10, 2017

    The website of Ship a Car Direct was very clear and easy to deal with. Their brokers were more than willing to take any phone calls or email questions that I might have had about the process. I shipped a car cross country previously and their quote was very competitive compared to the amount I paid a couple of years prior. But at first it was a little shaky since I was a little bit concerned that I wasn't going to be able to make my pick up window.

    The carrier wasn't able to find a driver willing to take the car due to the unique location of where I was. I was shipping from Santa Barbara, which is out of the way for most drivers. The shipping from California is either Direct Bay area or LA or San Diego, Sacramento. It was hard to find someone to take it without upping the bid and I needed the car out and gone. I was fine with upping the bid after I communicated so they found me a driver and were able to do it. The driver was good and the delivery worked out fine.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Nov. 10, 2017

    Ship a Car Direct is very reliable and my car reached safely to Massachusetts. We shipped two cars since we are moving. I saw good reviews about Ship a Car online and I called them. Their reps were polite and responded back. They have good customer service. They gave me a higher price because they couldn’t find a shipper who would carry my vehicle at that initial price that was quoted. In the end, a few dollars didn’t matter because I needed my car to be shipped. Ship a Car could work on providing the quote closer to what it would cost. The first vehicle was delivered in eight days while the second one took almost two weeks. It should have been delivered quicker had it not been for the bad weather and the overall delays.

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    Verified purchase
    PriceStaff

    Reviewed Nov. 10, 2017

    I looked up Better Business Bureau ratings so I got an idea of which companies were recommended and I shipped my vehicle from Seattle to Chicago using Ship a Car Direct. The quote that I was given was good. It was a little higher than others but because I knew that Ship a Car Direct was highly rated, I wanted to pay a little bit more to know that I was getting a good deal in terms of quality. There was no damage when the car was dropped off and the carrier driver gave an assessment. The process took about a month but it was really easy and straightforward.

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    StaffDelivery & Shipping

    Reviewed Nov. 9, 2017

    I was extremely impressed with the way the whole process was managed from start to finish. Everyone I dealt with was courteous, informative and very helpful. The process went very smoothly and my car was delivered in perfect condition on the day they'd estimated. I will definitely use this company again.

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    Response from Ship a Car Direct

    Hello Peter, we are extremely happy to know that you were impressed with the whole process. Glad to hear as well that the transport went smoothly. Looking forward to help you with your transport again in the future.

    Verified purchase
    PriceStaffDelivery & Shipping

    Reviewed Nov. 9, 2017

    I moved and needed to ship my car so I used the service of Ship a Car Direct. They had better reviews and the quote they gave me was a good amount and was cheaper than others. While other companies take out money right away before they even have a shipping date, Ship a Car Direct didn’t take out money until they had my car shipped. The interaction with the sales rep was fine and the person who picked up my car was the one who worked. When he came, that’s when my service charged for the person. Also, the transporter was great. Ship a Car Direct is trustworthy and my experience with them was all good.

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    Response from Ship a Car Direct

    Hello Hector, we are happy to know that you found Ship a Car Direct trustworthy and that your experience with us was all good. Glad to know everything went well.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 9, 2017

    There’s a bunch of companies out there and I read a bunch of reviews. Ship a Car Direct's pricing was a little bit more expensive than the other guys that I was looking at. I read some reviews for Ship a Car Direct online and the reviews definitely helped. It adds a sense of security. I purchased I new car and shipped it from New Jersey to San Francisco. I bought it from a family member and I needed an economical way of getting it out here rather than driving it. I reached out to Ship a Car Direct a week and a half before I booked it. Then from there, it’s about two and half week process including a week and half of waiting to get them an answer as to what pickup date made sense.

    I worked with Jennifer, the scheduler, who was great. The communication was good. When I couldn’t get a hold of the carrier, Pride Transport, she followed up with them proactively and made it super easy. I didn’t have any kind of issues communicating with the driver. When the driver arrived, he came early which was awesome. Jennifer was really courteous and walked me through. I’d have a bunch of questions and she made sure I got answers. I’m happy I chose Ship a Car Direct because it was a seamless experience.

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    Verified purchase
    Staff

    Reviewed Nov. 8, 2017

    My classic car was shipped from St Louis to Austin by a hauler located by Eve of SACD. Eve did a fantastic job. She was very patient with me and answered all my (daily) questions. She literally worked overtime to find just the right hauler for my car. It took 7 days to locate a hauler, but the wait was worth it. My car was picked up on a Friday afternoon and delivered to my home the NEXT DAY. Chris, the driver, was a terrific help getting the car unloaded and into my garage. My experience with SACD was excellent.

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    Response from Ship a Car Direct

    Hello Doug, we are very happy to know that you had an excellent experience with Ship A Car Direct! It was our pleasure to assist you.

    Verified purchase
    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Nov. 8, 2017

    I was giving a classic car to my nephew but I was in California and he's in Massachusetts so I shipped it through Ship a Car Direct and they were excellent. It was no hassle and the price was reasonable. I found them online then I contacted them by phone. The rep set it up and explained to me a reasonable expectation then they did it. They had a helpful driver. He didn't speak much English but he got the car loaded with no problem and they delivered it a day early. I was satisfied with Ship a Car Direct -- no brain damaged.

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    Customer ServicePriceStaff

    Reviewed Nov. 8, 2017

    Ship a Car Direct's price was good but I also like that I inquired about a quote and they immediately responded. Customer service was perfect. Any question I had, they answered immediately. I only had to call once and they were able to answer my questions right away. They were fabulous to work with. I was very pleased with the entire process, from booking it to the time it was delivered, and the politeness of the driver and how hard he worked to get the car off the truck. Excellent customer service and response time.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 8, 2017

    I was moving from Arizona to Colorado and it was a very quick move. Ship a Car Direct had great reviews online and I had them take care of the car for me. I used their online quote calculator and it started me out with a number and then it changed a little by time things ended up because of the timing I needed. The quote was a little more than what I ended up paying and it was great. Customer service was all very responsive so it made me feel like I was taken care of, from the guy who picked up the car to the guy who dropped it off. They were all like real human beings who were very friendly. They provided excellent service and I'd use them again.

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    Response from Ship a Car Direct

    Hello Heather, We are very happy to know that our customer service was all very responsive making you feel being taken care of. It is heart-warming to know that we were able to treat you the way you want to be treated and that we were able to provide excellent service. It was our pleasure to assist you and looking forward to serve you again.

    Verified purchase
    PricePunctuality & SpeedDelivery & Shipping

    Reviewed Nov. 7, 2017

    I was very satisfied with Ship a Car Direct. They arranged for pickup and delivery of my car from Florida to North Carolina. It was picked up and delivered on time with no damage. Also the price they quoted me was the price I paid. I would recommend them to a friend or family member and if I need to transport a car again I would use them again.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 7, 2017

    The timeline that Ship a Car Direct gave made more sense and it's more convenient for me. Also, their price was reasonable. I communicated with their rep by email and by phone and he's very responsive. He's very knowledgeable because he told me what to expect and he's pretty accurate about the timeline. The driver who picked up the car was very courteous and helpful. When he delivered the car, he called ahead of time. From pickup to drop off, it took about five days. The whole process was very easy.

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    PricePunctuality & SpeedStaff

    Reviewed Nov. 7, 2017

    I was changing my job from Oakland to Atlanta and needed to ship my car. All the agents I talked to were quoting me nearly the same price. But since Ship a Car Direct had better reviews (5-star reviews) and good feedback, I went for them and called the agent. Their reps were very responsive and they delivered earlier than scheduled. They were supposed to deliver on 13th, and they gave my car on the 12th.

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    Response from Ship a Car Direct

    Hello Vishal, we are delighted to know that you had a great experience with us in transporting your vehicle. Glad it went really well. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Staff

    Reviewed Nov. 6, 2017

    Excellent service by Scott and Team at Ship a Car Direct. Shipped a 78MG Midget from AZ to NH and I wanted to be sure this car was well taken care of on this long trip. I was communicated with throughout the whole process and very pleased with the Transport Company and especially the Driver as well.

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    Customer ServicePriceStaff

    Reviewed Nov. 6, 2017

    I needed a vehicle shipped from Kentucky, where my daughter lives, to New York City, where I live. I saw Ship a Car Direct online and researched them on the Better Business Bureau, where they had an excellent rating. I strictly relied on that since I had no recommendations and it was my first time shipping a car. I called them and spoke with Scott, who was excellent. He responded to my e-mails promptly and when I called his phone number, he picked up the phone. He then walked me through the process and how it works. I then placed my order over the computer with a credit card. When I got assigned a carrier, which was Safari, Scott provided me with their direct dial number as well as the numbers of the two drivers who were with my daughter's car. It put me at ease since I could be in touch with them and ask them how much further away they were.

    The drivers were in contact with me because they needed directions to where I live. If they were not able to answer the phone, I leave a voicemail and they return my call. When they were an hour away from my house, they called me so I could be ready. I was so relieved and so happy when they pulled up on my street with the car. They were very professional when they unloaded the car. They took photos of the car in Kentucky before it left my daughter and they showed me those when they arrived. They let me inspect the car to make sure that it didn’t sustain any damage, which it did not. They picked the car up in Kentucky Friday evening and I got it Saturday evening. It was really impressive and it worked out really well.

    Also, the quote they gave me at the beginning was reasonable and was very accurate. Scott told me exactly how much money I’d have to pay the drivers once the car had been picked up in Kentucky, which was good because I got the cash and was ready for the drivers. Everything worked out very smoothly and it was a wonderful experience. I would definitely use Ship a Car Direct again and recommend them to others.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 6, 2017

    We were purchasing a vehicle from the dealer in Louisiana and it needed to be shipped to our home in outside of Atlanta. We were checking online for customer reviews and then we phoned up Ship a Car Direct. The person I talked to pretty much explained the whole process and he was very friendly. The driver was delayed because he got a flat tire about 20 miles from our house, and since we had to be somewhere and he was going to be about an hour late, he met me somewhere else so I could pick the car up closer to where we were. He was very flexible on that and communicated well so it was a good experience. The process took about four days from the first time I called until the delivery. I was pleasantly surprised at how quickly everything happened as it was faster than I expected.

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    Price

    Reviewed Nov. 5, 2017

    Everything about using Ship a Car Direct was excellent. They kept me up to date when they were searching for a transporter, once they found the transporter, and when the transporter would be contacting me. The transport went very well; it turned out the company uses an enclosed truck, which I hadn't even ordered. The price quoted was the price charged -- no changes or add-ons. The car arrived in perfect condition. All in all, a great experience.

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    Customer ServiceStaff

    Reviewed Nov. 5, 2017

    Ship a Car Direct had good reviews. I booked online and the reps were very pleasant and stayed in contact through email. However, the carrier driver wasn’t very pleasant but right before he delivered the car, he called where we should meet and then when he picked up the vehicle. The time it took from pick up to delivery was about a week and the move was about 3,000 miles.

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    Customer ServicePriceStaff

    Reviewed Nov. 5, 2017

    When we were moving to South Carolina from Texas we couldn't drive both our cars. We made the drive with one car and used Ship a Car Direct with the other and has a fantastic experience. The company had the most positive reviews and I could see why after speaking to them. Having them do the work all made sense. It was easy and I appreciated every step of it. Matt was the gentleman that helped me and even when I called him with a silly question, he helped me with that.

    Before I agreed to do the shipping with them, they were sending me links letting me know of situations or different companies, what services they offered. They never talked negatively about anyone. They only stressed the positive part of what they do and how they do it, which made it easy. Then, once we agreed to use them, they were good at giving me constant communication about what to expect next. I never had to place the call to find out what was going to happen. The quote was on the high side, but I understood it was because of the service. I'd recommend them in a heartbeat to anyone.

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    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Nov. 4, 2017

    We live in Houston and our daughter is a student at UCLA in Beverly Hills. She came up for the summer and wanted her vehicle so she could fart around. We shipped the car back and it was a new experience for us, but it went great. Overall, there were no struggles and everything was as it was explained to me. I had never done shipping a vehicle before and I wanted to do some vetting myself. I looked around on the internet, checked the things out and read some horror stories. I was apprehensive going in and I figured that if I have to pay a little bit more than the 600-dollar guy, maybe I could get a better job. The rep from Ship a Car Direct was great and very upfront. They let me know about everything and how everything would go down exactly.

    The driver contacted me and there's just no good place to pull over on the side of the road at Beverly Hills to do this. We were there and I saw a spot which was near a Jewish community center. It was like a bus lane but it was extra long and there was a lot of space. The driver went right to it and loaded up the car. And then a couple of days later, they called us at home back in Texas, went up to the front of our neighborhood then got the car off and it went fine.

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    Staff

    Reviewed Nov. 3, 2017

    We spent six months each on the East and West Coast and used Ship a Car Direct to ship the car out here last June because I don't want to drive. I spoke with Eve and she arranged with one shipper. There were some complications when that shipper’s truck broke down and she had to arrange with another shipper. But she was great and managed them plus kept me informed of what was going on. The people who picked up and delivered my car were fine. We had limited contact with them and it was simple and straightforward. They brought the car here for us and our experience was good enough that we're willing to do it a second time and use them again to ship the car back to California.

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    Staff

    Reviewed Nov. 2, 2017

    I chose Ship a Car Direct for my move because of the reviews, as well as the price. This combination was better than other companies. Also the actual driver was awesome. He was very communicative. He was always keeping in touch to make sure we know where he was. I had a great experience and I'd recommend them.

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    Response from Ship a Car Direct

    Hello Joshua, we are glad to know you had a great experience with Ship A Car Direct and thank you for recommending us to your friends and family.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Nov. 1, 2017

    I needed a car shipped from California to upstate NY. As I searched for a company I got a lot of people calling me with shady info and quotes -don’t fill out any online firms for services that say they’ll find you quotes. Ship a Car Direct was easy, the same person followed up with me the entire time from initial contact through the drop off. The driver was friendly and his dispatcher was easy to work with. Totally above board and no BS. I’d recommend this company to my family and friends.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Wenwen, it is great to know that you find Ship A Car Direct easy to work with. We are also glad that you find the driver friendly. Thank you for recommending us to your friends and family!

    Verified purchase
    StaffDelivery & Shipping

    Reviewed Nov. 1, 2017

    I am very pleased with the efficiency and service of Ship a Car Direct in transporting my Honda Accord to Arizona. The car was picked up and delivered as promised. I received communications from the company that explained how the process worked as well as updates on pickup and delivery dates. I was always able to reach Scott and he answered all of my questions. I would highly recommend Ship a Car Direct.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Ralph, we are overjoyed to know that you are very pleased with the efficiency and service we were able to provide. We are also happy to know that Scott was always reachable. We truly appreciate your recommendations to your family and friends!

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Nov. 1, 2017

    I was not going to stay in the apartment in Michigan anymore so I had the car shipped down to Florida where I have my home. Ship a Car Direct was the first auto transport I found when I looked and everything including their rates sounded good when I called them so I went with them. Their timing was right and the car arrived on time. I also had Zambonis inside and everything turned out good. They also held on to the quote which stayed the same at the end. I was kept up to date all the time and I was very pleased.

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    Punctuality & SpeedStaff

    Reviewed Oct. 31, 2017

    This is my first experience with car transport. Ship a Car Direct was an excellent choice. The contact person, Eve, was knowledgeable, courteous and thorough in explaining the process. The vehicle was picked up on time and delivered sooner than expected in perfect condition. I would definitely recommend this company to anyone.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Carol, we are so delighted to know when you mentioned that it was an excellent choice you have made. We are happy to know that you find Eve knowledgeable, courteous and thorough in explaining the process. We just want to provide you the best service you deserved. We truly appreciate your recommendations. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Oct. 31, 2017

    I moved and needed to ship a car. I did an online search for transport companies and there's one in California then there's Ship a Car. The quote I got from Ship a Car was $940 and it was a bit over the budget. But after I did the math, it's 40 cents per mile so I was okay with that price. Their rep, John, was excellent. It's my first time to do car shipping and I had to leave my car early for my cousin who could help me upload my car. When I had questions, I asked John and he answered all of my them professionally by email and as soon as he could. The driver dropped off the car at 6:30 and we live about 10 or 15 minutes away. He was nice and patient to wait for us to pick up our car. I'm sure I'll recommend Ship a Car when my friends ask if I know any car transporters.

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    Ship a Car Direct
    Response from Ship a Car Direct

    We are happy to know that you had an excellent experience on your first time transporting your vehicle. Glad to know John was able to assist you well and in a professional manner. Thank you for your recommendations and looking forward to serve you again.

    Verified purchase

    Reviewed Oct. 30, 2017

    I called in directly and Ship a Car Direct gave me quotes for the shipment of a couple of vehicles across the country. They were what I was looking for as it turned out in the end. I had a great experience and I'd be happy to refer them.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Dan, we are happy to know that you had a great experience with us. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Oct. 29, 2017

    My vehicle was broken down so I had it shipped. I worked closely with Ship a Car Direct to get information and compare them with some of the other companies as well. Afterwards, I thought that the quote I received was very reasonable. Their customer service reps were great. The gentleman with whom I spoke with at the beginning to help me get everything set up was very helpful. I've never shipped a car before so they helped me understand the process. They called and they helped me understand the difference between using them and possibly using somebody else. They were fine and I appreciated it.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 29, 2017

    I had just moved to Maryland so I needed a way to get my car from Alabama. I used Ship a Car Direct for their reviews and the good price they have compared to others. The customer service rep was very professional and the driver always kept up with where he was going to be and gave us an appropriate estimate of what time he would make it back into the area. It was a very easy experience and I didn't have to worry about anything.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Katricia, we are happy to know that you experience was very easy. We are also delighted to know that our customer service representative was professional as well as the driver. Glad that it was a worry-free experience!

    Verified purchase
    Staff

    Reviewed Oct. 28, 2017

    I originally contracted with another company that did a no show. Scott and the driver were outstanding! I received my car within 2 days! I would recommend this service to anyone, and am so glad I found them.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Marti, thank you for taking time to share your experience with us. We are happy to know that Scott and the driver was able to provide an outstanding service. And thank you for your recommendations.

    Verified purchase

    Reviewed Oct. 28, 2017

    Dave at Ship A Car Direct was awesome from initial contact for information, to pick up and status en route through drop off and follow up! Easy and enjoyable experience! Will definitely recommend to a friend and use again! Thank you! Be blessed!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Rion, we are happy to know about the awesome assistance David was able to provide you. Glad to hear as well that your transport experience was easy and fun. We truly appreciate your recommendations about our services to your family and friends!

    Verified purchase
    PricePunctuality & SpeedDelivery & Shipping

    Reviewed Oct. 28, 2017

    My experience with shipping my car was excellent. They kept in touch with me the whole time so I was never worried about my car. They told me a quote and that's what I got. They never charge me until they found someone to deliver. I would recommend shipping with Ship a Car Direct!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Lori, we truly appreciate your effort in sharing your excellent experience. We are happy to know that we did not give you any worries transporting your vehicle. Thank you for your recommendations.

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Oct. 28, 2017

    I was looking for safety and the way that they can deliver my car without any damage more than the slight difference in cost. I looked over the rates of people who had used Ship a Car Direct and I found good ones compared to others. The quote that they had given me was a good deal. They also have excellent customer service and they answered any questions on time. They never delay. Ship a Car Direct is a good company and I’m satisfied with it.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Sahar, we are delighted to know that we are able to provide you with an excellent service. Glad to know that your car has been delivered safe and sound.

    Verified purchase
    Customer Service

    Reviewed Oct. 27, 2017

    Ship a Car Direct looked like they offered the best customer service and their site looked very very informative. Also, they have some videos and they explained the process. They followed up with emails and gave me heads up on what was going to happen. They kept me out there along the way. Overall, it was great service.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Benjamin, we are happy to know about the great service you experience with Ship A Car Direct. Looking forward to do business with you again!:)

    Verified purchase
    Price

    Reviewed Oct. 27, 2017

    I moved from one place to another place. I looked at the reviews and I contacted a couple of other companies but I got the best quote from Ship a Car Direct. It was an overall good experience. Ship a Car Direct is a good car company and everything went in a smooth manner so I would definitely recommend to someone if someone asked me.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Ramchander, we are happy to know that the transport of your vehicle went very smoothly. Thank you for your recommendations. :)

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 26, 2017

    My son was going to college and he needed his car to go there. I looked into four companies and found Ship a Car Direct better compared to all the other providers. They also gave me the best price. The quote was also fair and their customer service representatives were very pleasant. Overall, I didn't have any issue with Ship A Car Direct. Everything went as planned.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Elizabeth, we are glad to hear that the transport of your vehicle went exactly as planned. Thank you for sharing your experience. We wish your son the best in college!

    Verified purchase
    PricePunctuality & Speed

    Reviewed Oct. 25, 2017

    I received an accurate, reasonable quote quickly. Pickup went smoothly, was on time, and at a convenient time for me. My car arrived within the time anticipated and in perfect condition. The whole process was so easy and smooth.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Celeste,

    We are so delighted to know that everything went smoothly. Glad to hear that your vehicle was delivered at your convenient time. Thank you for choosing Ship A Car Direct!

    Verified purchase
    PriceStaffDelivery & Shipping

    Reviewed Oct. 25, 2017

    My daughter got another job offer, transferred from Virginia to San Diego and needed to move her car. We checked the reviews and liked Ship a Car Direct because they offered a good and fair price compared to the other companies. I like the way the rep helped me. The shipping was smooth and the process was really good. I didn’t have to do anything. I just made a few phone calls and everything was done.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Thuan, we are so delighted to know that you find the process really good and that the transport of your vehicle was smooth. Thank you for choosing Ship A Car Direct! P.S. We wish your daughter success in her new job in San Diego.

    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Oct. 25, 2017

    My husband’s vehicle truck, a 2011 Toyota Tundra, was going to my son who lives in lives in Green Bay, Wisconsin. Initially, we wanted to drive it over there ourselves, but it was more expensive to do that - the gas and the wear and tear on the vehicle and hotel stays because of the 36-hour drive. It was more cost effective and better and safer to have it shipped over, so we did that instead. I went online to search for a way to do it. I checked the Better Business Bureau and I checked with the reviews, and Ship a Car Direct had a good reputation. And all the reviews were very positive, and the Better Business Bureau rating was high. So I trusted them.

    I talked with the customer service rep and the driver and they both alleviated my concerns and answered all my questions. I felt comfortable with what they were telling me, they were very pleasant and accommodating and it was great. Ship a Car Direct was very helpful. I was also glad that that I paid turned out to be exactly what I was quoted. There were no hidden fees and there was no surprise at the end. I was very pleased and very satisfied.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Velsa, we are very happy to know that you are very pleased and very satisfied with the service we provided. We are glad to know we made you feel comfortable. Please know that it was our pleasure helping you with the transport of your vehicle! :)

    Verified purchase
    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Oct. 24, 2017

    First time shipping a car, and anxiety was high. I had no idea how it worked but between the helpful videos and the customer service I felt pretty good about my choice. Things got delayed beyond my window, but only a couple of days. Scott went the extra mile to make it happen. My car arrived on time, safe and sound. I'll be recommending to my brother who is getting ready to make a move... Last time he went with a low bid he got himself from a carrier and ended up with a smashed windshield and no recourse with a carrier that went bankrupt. I think he learned his lesson! The prescreening of carriers is invaluable.

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    Delivery & Shipping

    Reviewed Oct. 24, 2017

    I was totally scared about shipping the car. There is so many horror stories. I went with Ship-a-Car for a few reasons. First they did not give me a hard sale. They were the only company who explained the industry not just their company. I was finally told honestly that none of the companies own their own trucks. How they weed out the poor rated movers. I told how the price was made and that it needed to be in cash. There was no surprises no extra cash needed.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Cynthia,

    We are thrilled that you are happy with our service! Sometimes, it can be a bit scary to transport a vehicle especially that you have heard a lot of horror stories about it. Thank you for choosing us to help with your move, you gave us the chance to turn things around for you and we are so grateful for that!

    Verified purchase
    Customer ServicePrice

    Reviewed Oct. 24, 2017

    My husband was working at Corpus Christi, Texas when his truck broke down. It’s really expensive to fix the car and we live in Pennsylvania so we had to put it in storage for a couple of months until we found a way to bring it back. I went online and Ship a Car Direct caught my attention after reading the customer reviews. I put a request and they called me right away and everything was good. The car was in an old town so they had to find out who can be able to go there and pick up the truck at a cheaper rate. My husband was talking with another company in Florida. I didn’t trust them because it was hard to find a good company and I don’t know what’s going to happen but Ship a Car Direct made me feel comfortable. Everything was perfect and I’m very satisfied. I’d definitely recommend Ship a Car Direct to a lot of people.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Norma,

    Thank you for taking time to share your wonderful experience. We are happy to know that you were satisfied with the service we provided in transporting your vehicle. It is also great to know that we made you comfortable. Thank you for recommending us to your family and friends!

    Verified purchase
    Punctuality & SpeedStaffDelivery & Shipping

    Reviewed Oct. 23, 2017

    I had to send my vehicle from Brooklyn, N.Y. to Tampa, Florida and my transporter Timothy was the best. He communicated with me every step of the way and made me feel comfortable. He was professional and very informative. It was reassuring for me. My vehicle arrived in excellent condition and a timely manner. I strongly recommend Ship A Car for out of state shipping. They are a reliable company.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Nelly,

    We are delighted to know that you had the best experience and that we made you comfortable with the process. Thank you for your recommendations, we truly appreciate it!

    Verified purchase
    StaffDelivery & Shipping

    Reviewed Oct. 23, 2017

    We chose this company to ship our car because they had good reviews. Our driver did an excellent job of picking car up, contacting on how shipment was going and when he would arrive. Company very organized and professional.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Mike,

    Thank you for sharing your wonderful experience. We are happy to know that the driver did an excellent job. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Price

    Reviewed Oct. 23, 2017

    I was moving because of my job transfer and based on online reviews, I decided to go with Ship A Car Direct. Their quote was fair. It was a bit less compared to the other vendors. My experience was all good and smooth.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Arun, thank you for choosing Ship A Car Direct. We are happy to know that your experience was smooth. We wish you well in your job transfer!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 23, 2017

    Communication was consistent. All my questions were answered & updates were given when asked. My vehicle arrived on time and no damages. This company is very trustworthy and honest. I really wish I didn't waste time with researching other companies because this experience was very efficient and did not waste my time. I will definitely use again in the future!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 23, 2017

    I was overwhelmed with offers to ship my car once I requested a quote. The phone was ringing and the emails were endless. I checked BBB ratings and reviews.

    Ship A Car Direct had great ratings and speaking with Eric reassured me. He walked me through it, explained carefully the process and what would happen at each stage. He was also always available by phone. As this is mostly a cash business upon delivery of the car, I was nervous but I can honestly say there were no issues and Eric was there to explain. I would use them again without hesitation.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Nancy,

    We are so happy to know that Eric was able to make your experience great! We are glad to know your car has been delivered safe and sound. We are delighted to know we made a very good impression, thank you for giving us the chance to provide our services to you.

    Verified purchase
    PriceStaff

    Reviewed Oct. 23, 2017

    I had used Ship a Car Direct once previously so I used them again when I moved. I checked their free quote calculator and it was okay. And their reps were really helpful. Initially, however, when I was trying to ship my vehicle, it was a holiday so I had to ship it by one day. But my experience was really good, and I would recommend friends to use Ship a Car Direct if they get a good quote.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Mithun, it is nice to know that your experience with us was really good. Thank you for recommending our services to your family and friends.

    Verified purchase
    Customer ServicePrice

    Reviewed Oct. 22, 2017

    My daughter moved, so I shipped her car to her through Ship A Car. Their quote seemed reasonable and their customer service was good.

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    Verified purchase
    Price

    Reviewed Oct. 21, 2017

    My customers had recommended Ship a Car Direct and I shipped my car through them for a relocation four months ago. They gave me a good quote and I received my car in very good condition.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Zilong,

    We are happy to hear about your wonderful experience with us! Thank you for taking time to share it.

    Verified purchase
    PricePunctuality & SpeedDelivery & Shipping

    Reviewed Oct. 21, 2017

    I move quite a bit for work and I've shipped several cars but working with Ship a Car Direct has been by far one of the best experiences I had. I was relocating from Maryland to Florida and it would take me too long to drive my car down. It was easier to ship it and I used Ship a Car Direct based on the reviews. The quote was very fair and in line with everybody else. Their timeframe was just as good, too. The service was top-notch and on point, and they did everything that they said they were going to do. They're a solid company and they kept to their word. My car arrived quickly, on budget and without damage. The car got there even before I had expected it to so that was very nice.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Anthony, you made our day by sharing that you had the best experience with us. Thank you for sharing that our service was top-notch. Looking forward to do business with you again.

    Verified purchase
    PricePunctuality & SpeedDelivery & Shipping

    Reviewed Oct. 20, 2017

    We’re an insurance carrier and our insured caused damage to someone’s vehicle. They were away from home, so we had to have it shipped back to their house after the repair. Someone else in our office has used Ship A Car Direct so we used them too. Their quote was good and it stayed the same price. I gave them the owner of the car’s information, they followed it up with the owner and they made all the arrangements timely. Everything was handled well and they did a good job.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Melanie, we are glad we were able to help you transport a vehicle. Thank you for your positive feedback.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 19, 2017

    Ship a Car Direct gave me a quote to ship my car from California to Ohio that was within reason and was close to what I ended up paying. Obtaining the price range without submitting personal information made the process very easy. Their customer service reps were very nice, friendly, helpful and kept me really informed in the whole process. They told me what to expect and what my responsibilities were and answered my questions whenever a question came up. It was an excellent service. If I ever have to move again, I'd use them again.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Cheryl,

    We are happy to hear from you. We are glad to know that we were able to properly set your expectations and that we were able to provide an excellent service. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Oct. 19, 2017

    I did quite a bit of research and Ship A Car Direct seemed to have their act together a little better than others did. I was able to take advantage of the online quote and it was pretty close to what they charged me. Their customer service representatives were very professional and were willing to help out. Ship A Car Direct did a nice job for me in shipping a vehicle from Washington State to Florida.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello William, thank you for choosing Ship A Car Direct! We are happy to know that our customer service representatives was able to show willingness to assist and that they were very professional. Glad to hear we were able to provide a very nice job transporting your vehicle.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Oct. 18, 2017

    I could not ask for better service. They were helpful, polite, keep me up to date. Gave me insurance contact. Advised me to photograph car. Pick up was one block away, Delivery very fast. Terrific driver, stayed in touch. Car in perfect shape. Very fair price.

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    Verified purchase
    Customer Service

    Reviewed Oct. 18, 2017

    I bought a car in another state and I needed it to be brought to my address. I did some research and I came up with Ship a Car Direct based on all the reviews. I put in my requirements and I got a quote back from them. They sent me a bunch of emails explaining exactly what was going to happen and when it was going to happen and then they let me know who my truck carrier was. They showed me some online tools that I can use if I needed to take pictures of the car before and after for damages. They also gave me their number in case I needed anything. If I have to ship a car again, I'd use them.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Oct. 17, 2017

    The first thing that popped on Google search for a transport company was uShip.com but there were tons of complaints which I was not impressed. I found a couple of companies that were a little bit lower than uShip but their reviews were a huge do’s or don’t for me so my ultimate decision was going with who had the highest rating. It took me a while to find Ship a Car Direct because they never popped up as the number one choice and then I found a review in ConsumerAffairs.com which was a huge driver of my opinion. I called Ship a Car before they closed for the day and got someone to answer immediately. I worked with Costa and immediately from the get-go, he put out the quote and looked for someone. It seemed like as long as I could be flexible then he could get somebody on it right away and we had no problem.

    The whole process was straightforward which was very important to me and I felt I didn’t have to worry about my car. Costa was very helpful and communicated the entire time. He told me how much it’s going to cost, how long the delivery would take and updates on the driver. I appreciated a lot that they had our second car picked up the next day and shipped from California to Colorado. Some companies gave me a quote for $1,200 but I felt that I could get it a little cheaper and Ship a Car Direct gave a very reasonable quote. I really wanted to make sure that I was getting the best deal for my money. I felt comfortable that my price wasn’t going up because I read reviews who used companies from uShip.com that they were asked for more money or hold to a fee so they could have their car.

    I’m super stressed with the move and the last thing I want to worry about is having to shell out more money and be worried that they’ll take somebody’s car. I recommended Ship a Car Direct this morning to somebody asking locally because it was one of the easier processes as compared to setting up utilities, getting a mail key. It was great because it was the least of my worries.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 17, 2017

    I co-owned a vehicle with my father-in-law and he lives up in Wisconsin. He wanted to have it for the summer to drive up there, so we wanted to ship it. I sent some information to three different places, requested a quote and Ship a Car Direct was the most prompt and the most responsive. Their quote was fair and they were right in the ballpark with other people. Their rep was really prompt and knowledgeable and was able to answer all my questions. They actually did a little better than what he had told me they were going to do. They picked the car up a day early. They had a good carrier and they didn't damage the car. Plus, there were no hidden costs -- everything was very upfront! I was pleased with the overall process and I would use them again.

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    Verified purchase
    Customer ServicePunctuality & SpeedDelivery & Shipping

    Reviewed Oct. 16, 2017

    Not the cheapest offer I got to have my vehicle shipped, but the excellent customer service, really top-shelf communication, prompt delivery and peace of mind was worth a little extra money. I would use Ship A Car Direct again without a second thought!

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    Verified purchase
    Delivery & Shipping

    Reviewed Oct. 16, 2017

    Ship a Car Direct. When relocating the pressure associated with a move is bad enough without any additional unnecessary problems. It is a Godsend to do business with a company that actually performs and does what it says it will do. Ship a Car Direct is that company. With the assistance of our Sales Rep John, we were able to have our car picked up, shipped and delivered as we initially agreed upon, with no misrepresentation, or hiccups through the entire process.

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    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Oct. 16, 2017

    Our daughter got to move to Florida and we're sending a car across the country. I had a friend who moved to Chicago and she had used Ship a Car Direct. Their rep, Scott, was professional and very courteous. Hurricane Irma was happening, so it was a stressful time. We were in a limbo about the time and not knowing what was going to happen but Scott was great. He was very patient with us not knowing what was going to happen.

    Roman, who transported the car, was very professional too. We were concerned about giving the car to somebody we don't know but he was very thorough. As soon as we met him, he took our hand. My husband probably felt at peace about it and that made it so good. I felt very comforted by everything and everybody. It would have cost me the same amount of money to drive out there and fly back. It also saved us about six days worth of travel, so it was definitely worth it. I didn't see the car when our daughter picked it up but she was happy with it.

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    Response from Ship a Car Direct

    Hello Annie,

    We are very happy to know that we were able to make your transport experience wonderful and less stressful. It has been our honor to have served you and your family. We are also glad to know that your experience with our rep Scott was great! :)

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    Price

    Reviewed Oct. 16, 2017

    I relocated and got a quote from Ship a Car Direct. I thought it was okay so I went with them. Once I’ve accepted, they located and assigned the carrier driver to me which I contacted directly. I could have gotten a better price after I received my car but I was satisfied nonetheless.

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    Response from Ship a Car Direct

    We appreciate your feedback and we are glad to know that you were satisfied with the transport of your vehicle. Please know that the quote is always an estimate of what the final price may be to get your car moved. There are times that availability, location, and other factors, can always affect the price. You can always give us a call with any questions you may have and we will be happy to help! Looking forward to serve you again.

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    Punctuality & Speed

    Reviewed Oct. 15, 2017

    I was moving so I googled for auto transport companies online and Ship a Car Direct just pops up. I’ve got higher bid from another company but the quotes given to me by Ship a Car Direct were fair. The reps were okay though they picked up my car and drop it off one day late. Other than that, they're great and I’m satisfied.

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    Response from Ship a Car Direct

    Hello Xue, we are happy to know that you are satisfied with the services we provided in transporting your vehicle. Thank you for choosing Ship A Car Direct!

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    Punctuality & SpeedStaff

    Reviewed Oct. 15, 2017

    Ship a Car Direct’s review and rate made me select them when I had to move to a different location due to a change of work. I received a call and an email from them once I was done filling out my online form and they told me that my driver would be assigned to me four days before I start the move. However, the driver was one day late to pick up the car but it's fine because I had three days on buffer when I planned all these things.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 14, 2017

    Jennifer customer service was awesome! She was patient, answered all my questions and kept me informed and up to date. Vinnie the driver did a good job as delivery was a few days early and my Nissan Maxima arrived in good condition! I definitely recommend Ship a Car Direct and would use them again!

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    Customer Service

    Reviewed Oct. 14, 2017

    This was my first time transporting a vehicle. The transport was from Kingston, Washington to Lady Lake, Florida. I would use ShipACarDirect again and recommend them to others. Having established, trusted, bonded, and insured carriers made me feel comfortable. Guaranteeing to cover any damage that the carrier would not, was also a selling point for me. ShipACarDirect was in constant contact with me by email. They provided me with their phone numbers. Also, ShipACarDirect put me in direct contact with the car carrier. Their carriers do the entire transport. They do not pass the cars from carrier to carrier. Rudy's Transport was the carrier. My car was loaded and stayed on Rudy's carrier for the entire 3,000 miles. The car was delivered without damage and was taken to a car wash first.

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    PriceStaff

    Reviewed Oct. 14, 2017

    I'm moving for work and I hired Ship a Car Direct. They are professional and reasonably priced. They charged me the exact amount and the rep, John, was very nice and very helpful. He even matched another price and he followed up with me to make sure that everything was done right and he did the same after he closed the deal which I was so appreciative of. The guy who picked up the car and the guy who dropped off the car were really thorough so it was great.

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    Response from Ship a Car Direct

    Hello Ashley,

    We are happy to hear that you had a great experience. Thank you for sharing that John was very helpful in making the transport smooth. Looking forward to do business with you again.

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    Customer ServicePrice

    Reviewed Oct. 14, 2017

    I was reading through a lot of reviews which I found to be important and I appreciated a feedback about Ship a Car Direct. I had to get the vehicle from my son’s home to my Colorado home so I took their online quote calculator and it was probably with $100 of what I want it to be. Ship a Car Direct’s customer service had great expediency to my request. They posted it the same day that I finalized with them and it was picked up that late afternoon of the same day. I used a different carrier to get one of my cars from California back here to Colorado Springs and they were far less efficient and reliable compared to Ship a Car.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 13, 2017

    I was giving a car to my sister-in-law in Manassas, Virginia to help her out. A friend had a good experience with Ship a Car Direct and recommended it so I called them on a Tuesday and they picked it up three days later here in California. Then it was delivered cross country the following Wednesday. They called and emailed me when they shortened the amount of time and I was lucky that it was completed within eight days from the initial call to deliver. Ship a Car Direct had good communication, good follow-up, and great service. I'll do it again next time I have to ship her another car.

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    PriceDelivery & Shipping

    Reviewed Oct. 12, 2017

    It was an easy experience shipping my car to Pittsburgh through Ship a Car Direct. I chose them over others for their price and reviews, and they have been great, especially the shipping company.

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    Customer ServicePrice

    Reviewed Oct. 12, 2017

    I was moving and I needed a company to ship my vehicle. Ship A Car Direct gave me the best price. They gave me a quote over the phone and I liked it. That's why I took it. Although their customer service was all fine, they sent me hundreds of emails. Other than that, I had a great experience.

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    Response from Ship a Car Direct

    Hello Becky, we are happy to know that you are happy with the price in transporting your vehicle and glad to hear you had a great experience. Looking forward to do business with you again in the future! Thank you for choosing Ship A Car Direct!

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    PriceStaff

    Reviewed Oct. 12, 2017

    I was moving from Virginia to California and I used Ship a Car Direct mostly because of the online ratings and the price. The quote they gave me was fair for a cross-country move. Their service was great and it was exactly what I needed. The rep was friendly and informative and usually had time for me.

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    Response from Ship a Car Direct

    Hello Jaylen, we are glad to know that you find our service great and that our customer service representatives were friendly and informative. Thank you for your efforts in sharing your experience. :)

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 12, 2017

    I was doing a relocation from my company and Ship a Car Direct was recommended by a friend who had used it out here, and the quote was pretty decent. Ship a Car was the only company that I contacted for transporting the vehicle because it came highly recommended. I didn’t compare it with other companies because it was the only one and I believe it was competitive. The reps were very helpful and effectively communicated. They described and explained the sequence of things that would happen and it was quick. They covered everything and they answered all my queries. Also, their website was very helpful and it had a very good FAQ section, so that was nice. My car was picked up three days later than the time that I had requested them to pick it up but overall, the service was excellent.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 11, 2017

    My son who lives in Tennessee was given a car here and we had it shipped by Ship a Car Direct. At first we thought we were going to drive it, however, the vacation plans couldn't put together, so we shipped it instead. Ship a Car Direct was the first to return our call after trying several companies for several days. They let me know how much I was going to have to pay them upfront.

    The only drawback we had was that they did not finish the transaction on the credit card. I paid their piece via credit card, and then I had to pay the driver with a certified check because the drivers don't take cards. That was a slight problem because we couldn't ship $1100 in time to make the Tennessee drop off, so we paid him in San Diego. It wasn't a big deal, but it was inconvenient. The driver showed up on time and was very thorough. He walked around the car, just like we did. The car had been safely checked just before he finished, the day before he showed up. They did a very good job and we're happy with them.

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    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Oct. 10, 2017

    We had to ship my son's car that he had at college so he would have it during the summer months up at our home. There were probably two companies that I was going between and Ship a Car Direct got back to me the fastest. Their prices were the most competitive as well. The reps provided all the details about what to do prior to pick up and photographing the car. I liked the fact that they were very specific because I'd never done this before. I was a little nervous about shipping a car.

    When it came down to the day when we were to meet the driver that was shipping the car, I got instant feedback when I was calling, wondering about the time because we wouldn't know it until the actual day. I had a really short window to work with them so I was very pleased they were able to meet me and my husband and get the car hooked up and sent. The driver Quinton was also very friendly and he delivered the car a day early. We went through inspection of the car before and after the transport. I felt like the car would be taken care of and it was very clear that there were policies in place to ensure that the car was safely handled on a long drive up.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Oct. 10, 2017

    My daughter went to school up in Baltimore, Maryland and instead of me and her driving, I shipped the car. I did research six months ago and Ship a Car was more responsive. I requested an online quote and the representative immediately responded back. Then we started back and forth ‘cause I asked questions. It took three months before I decided on going with them. Their rep periodically touched bases with me to see if I was still planning on using them, plus their the rate was reasonable. They were very friendly and I felt safe and comfortable with them.

    The delivery wasn't on time but I knew the nature of the beast was they will tell you within a 30-minute window and it ends up being an hour, and I prepared myself for that. They picked the car one mile from the house and put it on the back of the trailer and it ended up in Maryland in two days. Overall it was good and dependable service. My daughter will be coming back in four weeks so I’ll probably contact Ship a Car again and ship the car back here.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 9, 2017

    I looked at all the reviews of every transport company I could find online and selected Ship a Car Direct to move my daughter’s car from Atlanta to Santa Barbara, California for grad school. We were on a very tight timeframe of flying out there on Friday and it had to be timely so we really needed the car on Saturday or Sunday. And then we were leaving Monday to fly home and she needed to have a car. Ship a Car Direct was perfect and it was very well coordinated. We flew in on Friday night and my daughter's car was there on Saturday morning. The car went to LA and sat in there for a bit, waiting for us to get there. Then the guy brought another car up from LA that morning too on a smaller car carrier. In terms of the quote, it was higher than most, but I didn’t have a problem with that because I was looking for quality.

    Some of the other horror stories were, “Well, we’ll get your car there but we can’t guarantee anything.” It’s a six-day window, and these guys were good. Matt, the customer service rep, communicated really well with everything through email which included telling me when I needed to put the deposit in and what would happen after I put the deposit in as soon as they had assigned it to a carrier. The driver that picked up the car in Atlanta was very professional, nice, came when he said he would and picked it up. And the guy who brought it up from LA was great. It was the easiest move in the world. Everything worked out and I would use Ship a Car Direct again.

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    Delivery & Shipping

    Reviewed Oct. 8, 2017

    My experience when shipping my car was super. This was the first time that had ever needed to ship a car and I must say that shipacardirect.com put my mind at ease. I will definitely keep this company in my list of contacts and use their services in the future. Wish everything was this easy.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Oct. 8, 2017

    We were shipping a vehicle from Boise to Marlton, New Jersey, so I checked reviews online, and Ship a Car Direct's pricing was very competitive compared to other companies. When they recommended a particular company that would actually do the shipping, I had the opportunity to check that company out myself and if I wanted to object to that company, I could. I arranged a service from Ship a Car Direct for my sister-in-law and it all went very well. I got a quote beforehand and there was only a small monetary adjustment that needed to be made. Where my sister-in-law recently moved and with the company that had quoted her, it was several hundred dollars more but ours was a few dollars difference so that was okay.

    There were two people I communicated with at Ship a Car Direct and they both did their job that they were assigned to and helped me out. When I had questions, I called back. When I had some doubts about the one company, they sent me further records and reviews they had about the company and it was very helpful. When my husband and I moved from the East Coast to out here, we had a horrendous experience with a completely different company and that’s why we were concerned. I appreciate the people who worked with me through Ship a Car Direct since I had to go back and forth on whether I wanted to accept the company. They did everything they said they would do. Their service was excellent and it was a good experience. They were courteous, informative, punctual, and accurate.

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    Response from Ship a Car Direct

    Hello Deborah,

    Thank you for providing a review. We are happy to know that you had an excellent experience and that everything went really well. Thank you for choosing Ship A Car Direct!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 8, 2017

    We were moving from South Carolina to Tennessee and upon research, Ship a Car Direct’s reviews were better and I got more information on that company than I could with others. I got a quote over the phone and it was fair. There was one trucker who called me because his truck broke down and he had to cancel. But he said that if it sits there for too long, it’s because the quote is low and I could bump it up a little bit, which I didn’t. I wasn't in a hurry, so I didn’t bother. I have a family member back in South Carolina who could handle the pick-up for me, so I wasn't concerned. I was there at drop-off and it was the same driver from South Carolina. He was a nice old man, so I had no issues. He left in the morning and got in late in Tennessee but he doesn’t do drop-offs at night time and I was fine with that.

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    Punctuality & Speed

    Reviewed Oct. 7, 2017

    I am a returning customer of Ship a Car Direct and I spoke with a new representative for the move I needed. It's the same service I used before which was excellent and fast and I definitely will use Ship a Car Direct next time.

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    Reviewed Oct. 6, 2017

    They will give you a quote, higher than all... But will say the right things against other companies to make it worth the additional cost... As soon as you give them your credit card info you will get a steady e-mails stating only estimate price will probably be higher. Buyer beware. Def scam. Not honest on phone.

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    Response from Ship a Car Direct

    Hi Linda,

    We apologize if there was ever any miscommunication on our part regarding the quote and pricing. We try our best to be as up front as possible regarding the price and any possible price increases, especially when dealing with remote locations like Montana. You placed your order with us on 10/5 and then cancelled the next day 10/6. We usually need more time than this to help secure a carrier and finalize the price and dates. We only charge our customer's card when we dispatch a carrier for your car. Our apologies if we did not make this clear over the phone or in our emails, we will work on improving that moving forward, Thank you.

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    Punctuality & SpeedStaffDelivery & Shipping

    Reviewed Oct. 6, 2017

    Angela supported me through the process and she was extremely helpful and very professional. I selected Ship a Car based on web reviews, so I had "buyer beware" syndrome. She put me at ease, and my vintage '73 Triumph TR6 was shipped on time, delivered early and was in perfect condition. I highly recommended Ship a Car Direct.

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    PriceStaffDelivery & Shipping

    Reviewed Oct. 6, 2017

    I used Ship a Car Direct to move a car from Las Vegas, NV to Albany, NY. I found their pricing to be competitive and their service was excellent. Absolutely no problems. Their driver picked up the car when they said they would and delivered it the same way. They were able to move the car across the country in less than one week and the car was received in the same condition it was shipped.

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    PriceStaffDelivery & Shipping

    Reviewed Oct. 6, 2017

    When I moved to a better working location, I went to Ship A Car's website for a quote, which was good compared to other shipping companies. My interaction with the reps was good and they explained the process to me.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Oct. 5, 2017

    I had a great experience with Ship a Car Direct with no areas of concern throughout the whole process of my car being shipped across the country when I relocated. So, I was very happy with them. They had a stellar reputation in transport service. I was satisfied with what I read on the reviews and the conversations that I had with the staff. Their quote was accurate, there were no hidden costs and it was fair. From scheduling to receiving my vehicle, everyone was professional and courteous. They would answer any question, whether it was minute or large. They were always available anytime I had any concern about the timing, anything on the process. They helped to alleviate my fears along the way being the first time I've used a service like that.

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    Customer ServicePriceStaff

    Reviewed Oct. 5, 2017

    I'm a medical student. My car has been in the North East for a while and I needed my car shipped as I was moving back to Texas. I did a lot of search and reviews and Ship a Car Direct had a good history so I went with them. I got a lower quote from somebody else but Ship a Car was willing to match it so it was a good experience. Their rep, Jenifer, was awesome and good with keeping in contact. She was easy to get ahold of and if she gets anything, she always made sure to call back within half an hour or so. There were no disappointments and only great expectations in the level of service they provided. I highly recommend them.

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    PriceStaff

    Reviewed Oct. 4, 2017

    I was moving and picked Ship a Car off the internet. The reps were very helpful, informative and awesome. The quote I got was very good, and the price I paid was about the same as the quote. Their level of service was excellent too.

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    Punctuality & SpeedStaff

    Reviewed Oct. 4, 2017

    I needed to ship a vehicle from Detroit to Denver. The quote I got from Ship a Car Direct was high but I felt better that they would deliver. The representative I dealt with was excellent, friendly, prompt and efficient. The driver was especially good, patient, and on time. It has been an excellent experience.

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    PriceStaffDelivery & Shipping

    Reviewed Oct. 3, 2017

    Ship a Car Direct held my hand all the way through the process of shipping my car across country. They did very well anticipating every concern I would have as a newbie to this type of service and I never felt left out of the loop. I also appreciate that there were no hidden cost. I say just stop your search and use these guys. They are reasonable in every possible way!

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    Staff

    Reviewed Oct. 3, 2017

    I was moving from California to North Carolina. Ship a Car Direct answered all my questions and all the online reviews were good, that's why I decided to go with them. There were a lot of videos with questions and answers on their website and it was helpful. I also talked with Matt and he's the one that always answers all my questions. Everything was perfect and as I expected.

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    PriceStaff

    Reviewed Oct. 3, 2017

    I’m a soldier and I was moving from one state to another. I wanted to ship my car and Ship a Car Direct came highly recommended by two of my co-workers. I called them based on the trust I had on the recommenders and their quote was very fair. I also dealt with a man named Scott who was exceptional. There are a lot of shady characters in this industry, but Scott was a straight-shooter, above-board, and very helpful throughout the whole process. Overall, Ship a Car Direct was awesome and I’ll use them again.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 2, 2017

    My son decided to stay at a different location, relocated and needed a car sent. I checked two or three companies online and Ship a Car's price was definitely more competitive, and they had good consumer reviews. The quote was incredibly accurate and they have good customer service, very timely responses to any concerns or questions. My son didn't have a bank account set up, so the credit card was a nice option, but a separate party picks up the car and it would’ve been better if they had been apprised a little earlier and knew the situation. We had a little hiccup when I tried to pay using a credit card. When the driver showed up, he was unaware of that and got a little nervous. Ship a Car called his company and took care of it, but the experience could have been a little bit smoother. Overall, it was an excellent service and everything went smoothly. They did everything they said they were going to and they were always there.

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    Reviewed Oct. 2, 2017

    From the beginning of looking for a automotive transportation company, I conducted a lot of research and found that Ship a Car Direct was far more competent and informative than the others. From the moment I talked with John, I was informed and knew exactly how things were going. I would highly recommend this company!

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    Customer ServiceStaffDelivery & Shipping

    Reviewed Oct. 2, 2017

    I needed a car moved from Massachusetts to Florida. I really had no timeframe. I started the process 2 1/2 months before I needed the car. I got tons of emails and texts from companies. I narrowed it down to Ship a Car Direct based on other reviews. All I wanted was the car here with no damage. They sent me helpful videos on how to get the car ready, what needed to be done as far as the process (taking pictures with their time dated app etc...). I got emails and phone calls updating me on what was happening with the shipping. The first shipping company backed out, I got called right away. They put me back in the queue. It took some time but I also don't live in a high traffic part of Florida. The car, once picked up, arrived within 48 hours. The driver was great! Very courteous, called the night before and the morning of delivery. Car was exactly how it got put on the truck. I was very happy with the whole experience.

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    PriceDelivery & Shipping

    Reviewed Oct. 2, 2017

    I read some online reviews and Ship a Car Direct had way more positive reviews than other companies. They had 4,000 reviews versus their second competitor having 1,000 reviews, so I went with them. The quotes from other companies were $20 to $50 cheaper but I figured that wasn't enough compared to the service that Ship a Car's customers were raving about. The quote I got from Ship a Car was good. I had to pay a bit more because I had to pay the carrier to load up my car but I was fine with it. I had a problem with the carrier because they didn't fax over my summation to the final carrier. My car was shipped but I didn't receive it days prior. I was worried about that, but the Ship a Car rep Eric got on it and the carrier finally contacted me. Overall, Ship a Car was reliable.

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    Customer ServicePunctuality & SpeedDelivery & Shipping

    Reviewed Oct. 1, 2017

    In an industry not known for many good qualities, Ship a Car Direct stands out as exemplary. Great customer service in sales, pick up and delivery points. Any questions I sent out in email were answered amazingly promptly. Use of app for photos gave me a great sense of confidence that had anything happened to our car, I would have easy access to a good solution. I have already recommended them to others.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 1, 2017

    From the beginning, when I received my quote and was in communication with John, at Ship A Car Direct, to utilizing the app for photo documentation of the exact condition of my Mini, to having it dropped off across the country in great condition - I was assured all along the way of the status and timing. My questions were answered promptly and I was able to call the driver, RB, while he was en route. Great company!

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    Staff

    Reviewed Oct. 1, 2017

    Having never shipped a car previously, we were concerned about how it all worked and whether it would be a hassle. Ship a Car Direct immediately lined up our carrier. Pick up was seamless and every inch of the car was inspected and noted. We had a hiccup when the delivery driver needed to deliver it a day before we could accept it, but the company (Julie) worked the issue through quite easily and the resolution worked perfectly. Have another car to ship in a month and we will definitely use Ship A Car Direct again.

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 1, 2017

    My daughter will attend the PhD program in Indiana and she needs a car. I found Ship A Car Direct from the Consumer Affairs website and also, my friend said it's very good. Within one week, they sent me all the things, the rules, and the procedures but not the final people who would ship my car so I was worried because we will be going with the car the same day. But it all worked out in the end, and the service was excellent. If I was worried about anything, I could go online and talk with the representative.

    They're very helpful and tried to calm me down because I had the quote two weeks early and in the final two days, the price changed. We paid $200 higher than what they quoted. Eventually, they reduced it and gave me some of my money back. They paid half, and I paid half. I would recommend them because they're a trustable company. They really want to serve people and not only take their money.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Oct. 1, 2017

    We were moving from Seattle to North Carolina and we needed to ship our personal car. Ship a Car Direct had the best price and their salesperson was helpful and very clear with the process. I called them and he explained that they would try to get somebody to pick it up at our agreed price. And if they didn't, they would offer a little bit more and split the difference with me.

    The driver was super helpful, too. We had arranged to drop the car off at a dealership because they didn't have anybody who was going to be flexible when we were setting up the pickup. We called him on the day of the pickup and he was staying at a hotel closer to where we were staying so we could just bring it over at his location early. He made contacts several times during the trip.

    The company was very good and proactive about keeping us informed about what the next steps were and all the way through the process. The car was picked up on the 22nd and then it was delivered like nine days later. It was done on time and the person who shipped it was also very proactive. When he noticed that our grill was loose, he secured it and tightened it for us to make sure that there wasn't any damage on the trip. It was an excellent experience, great communication, and the people that I dealt with were very professional.

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    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 30, 2017

    I got a good reference from my friends who used Ship a Car Direct many times in the past. They said, “You can directly go with Ship a Car Direct.” So, I chose them and it turned out good. I used the online calculator for a quote and then someone reached out to me. The quote they gave was better than what I was expecting. The driver gave me updates about every situation, where he was and when he'll arrive. He was professional. I got my delivery on time and the experience overall was good.

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    Customer ServiceStaff

    Reviewed Sept. 30, 2017

    I shipped my van two years ago with the Ship a Car Direct. When I needed to ship a car for my daughter, I wanted to use the same company. She's in Virginia while I'm in California. I called Bruce from Ship a Car Direct and he gave me a quote. Ship a Car Direct was the cheapest and though not much, I was at least able to save by going with them. He was very helpful and he sent an email immediately. I was able to forward that email to my daughter and she was able to talk to the driver. They were in contact with each other which was really nice. It was an excellent service. My daughter told me the driver was very nice and whenever she called, she was able to talk to them and she was very pleased with the service. Ship a Car Direct is a pretty good company with excellent service.

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    Customer ServiceStaff

    Reviewed Sept. 30, 2017

    I was shipping a car from Houston to Wichita, Kansas. I've read about the reviews and found out that Ship a Car Direct is a good company. I also like the videos that they have because those explained to me what's going on. So I decided to go with them. Their customer service rep was very friendly and professional. And whenever I had questions, he would write to me right away or I would leave a voicemail and then he will call me back. However, when we received the car, it was so dirty because of the weather. I would have appreciated it if they would take it to a place and wash it. I don't know if this is something that they would do or you would command them to do or not. But other than that, it was a very good experience. I would recommend to a friend.

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    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 29, 2017

    Ship a Car Direct has the most awesome customer service reps I've ever dealt with. When they promise to have your car there that is being shipped on their trucks they hold true to the dates. My car arrived one day early and the truck driver kept me informed and was very, very polite. This company is top notch and I highly recommend them to take care of your auto shipping.

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    Staff

    Reviewed Sept. 29, 2017

    Ship-A-Car Direct made transporting my two vehicles simple and hassle-free. They explained the process very clearly and kept me up-to-date every step of the way. Also, the driver assigned to us was courteous and helpful. Because we had to meet him at a drop off point, he offered to drive us back to our home. I would highly recommend this company.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 29, 2017

    I was moving from California to Ohio for college. I needed to ship my car and Ship a Car Direct was the cheaper option out of all the other companies I looked at. My interactions with the customer service reps were pleasant too. I told them I needed to ship my car and they kept me up to date, about every other day. I liked working with Ship a Car Direct, the price was fair and the shipping was fast. I would recommend them to a friend.

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    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 29, 2017

    I was moving for a job and Ship a Car Direct had good reviews so I went with them. The initial quote was very good and the end price was cheaper. The rep Matt was good and he replied to whatever questions we had. They picked up the car one day before the scheduled date and then delivered it, almost five days before their promised delivery date. They also have a very good online app, too. You just put in your pictures and if something happens later, insurance claim would have been very easy because that app has your location when you took the picture and the timing before and after. It was a very good experience and I would definitely recommend it.

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    Reviewed Sept. 28, 2017

    Ship a Car Direct worked well as a broker. Their broker rates were competitive and they were very responsive and good about communicating each step of the process. I would recommend to a friend for sure. Thanks! : )

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    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 28, 2017

    Ship a Car Direct gave a very accurate quote when I transferred a car from Florida to my son in Missouri. The ability to obtain a price range independently was very important because I don’t like it when companies require all kinds of information to give me a quote. I liked the rep who did a great job, answered questions right away and helped me through the whole thing. The carrier showed up and delivered the car on time, and my son said it was in great shape. The service was excellent and I was very pleased that all promises were kept.

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    Punctuality & SpeedStaff

    Reviewed Sept. 28, 2017

    I got into a graduate program so I needed to ship my car to New Orleans. I Googled to compare prices. A lot of places were saying there are some additive fees or insurance was excluded from the rate. I was looking for something that was straightforward. I stumbled upon Ship a Car Direct and decided to ask for a quote and took it from there. I got an email from Angela. She was super relaxed and answered all my questions. She was always responsive. And considering the time difference, that was helpful too. They were very communicative and timely. It would have been nice to have a hard date as soon as possible but I completely understand that it depends on whether there's a driver or not. But the booking process itself was pretty easy.

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    Punctuality & SpeedStaff

    Reviewed Sept. 27, 2017

    Had a easy and professional experience with Ship a Car Direct. From pickup to delivery I was informed where the car was and when it would be delivered. Any question I had was answered right away and car was picked up and delivered on time. Would Highly Recommend Ship A Car Direct.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Sept. 27, 2017

    I moved across the country and I rented a tow dolly for my car behind the moving truck. The day I picked it up and tried to put it on to leave the next day, it would not sit. We ended up leaving without the car and left it with some friends where we lived. It's last-minute that I needed to ship my vehicle and I liked the many good reviews that I found on Ship a Car Direct. They also have really helpful videos which explained everything about how it works, especially since I didn’t know anything about the business. Because I understood how shipping a car works, I wanted to try it.

    I got a quote on the lower end and I felt good about it. Ship a Car Direct was also good about being open and saying that even though we're trying first with the number, the price may increase. And it ended up working out. I talked to the rep, Jennifer, every time and she was really helpful, open, and not pushy. I called one time and left a message and she called me soon after. It was her and I appreciated that I dealt with the same person every time. My experience with her was unlike most of the emails and calls I got from other people when I started the process of shipping my car. Ship a Car Direct has good customer service and they’re very clear about expectations. The service provided to me was excellent and I would use them again.

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    Customer ServicePriceStaff

    Reviewed Sept. 27, 2017

    I was making a long-term temporary move to Arizona, and I needed to have my car out here so I wouldn't have to continue renting all the time. I did a bunch of research on the internet and talked to several companies, and Ship a Car Direct seemed to be the only one that has a flat-out rate without a bunch of hidden extras. I took advantage of their online quote calculator and it was almost exact to what I ended up paying. There was one little hike extra when no one was picking up my car because it was underbid, but I was totally comfortable with the price. I've dealt with the same gentleman that originally contacted me in response to my request and he stayed in touch with me through the whole process on a daily basis until the car was picked up. He put me in touch with the actual carrier whom I've spoken too as well, and then he followed up with me when the car had been delivered. Ship a Car Direct's service was excellent.

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    Customer ServicePricePunctuality & SpeedDelivery & Shipping

    Reviewed Sept. 27, 2017

    I was moving from Colorado to California, but I had a family relative who was living in Boston, so I shipped the car from Denver to Boston through Ship a Car Direct. In researching different options, their price was very competitive and reasonable. The work they do on the entire back end was also included in that price, from sourcing a shipper to guaranteeing that the vehicle is taken care of and being with me throughout the process before, during and after, and that was really helpful. Plus, they provided videos and resources that any questions I had were answered and it made the whole process easy.

    If shipping cars could be cheaper, that’d be great overall but based off what and how the market was pricing the job, I'm happy with the prices. I received some emails and the communication was not burdensome. It was useful in understanding what I needed to do on my end in order to get the car shipped out. There're a couple of communications before and a couple of confirmations after. I was surprised at how easy, simple, fast and convenient the experience was. I also like their app where I could take photos of my vehicle before and after delivery and there was no damage. The service was great and I would use them again.

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    Punctuality & SpeedStaff

    Reviewed Sept. 26, 2017

    Shipped my son's car from MA to NV, picked up 2 days after first date available but arrived on time within 7 days. Was able to communicate with the truck driver direct. Would use Ship a Car again if needed.

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    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 26, 2017

    I shipped 2 cars from Mass to CA with no problems. I drove my other car to VA, left it there for shipping to CA, and we flew to CA with our dog Parker. All went well with the flight, but there was a small problem with the transport of my 3rd vehicle. A few emails and phone calls to Kosta straightened out the small problem and all was well. Kosta was available via email and phone throughout the whole process and was very professional with his handling of my situation. He did all the calling to the carrier and all I needed to do was wait for a resolution. If you think you could do this yourself, think again. Ship a Car Direct did everything necessary to ship my cars from MA, VA to CA with no major hassles. Use them as they are very professional and you can reach them easily via email and phone. They ALWAYS return calls quickly and I can't say enough good things about them.

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    PriceDelivery & Shipping

    Reviewed Sept. 26, 2017

    I needed to move a car for my daughter because she was going back to college. The quote that was given by Ship a Car Direct was good and when I questioned it, they were able to work with it. It was my first time shipping a car and the organizer explained good and was really helpful. The carriers were a fairly small outfit and I spoke to the driver's wife to make sure how they wanted to be paid. The delivery was fine and seamless.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 26, 2017

    We had to get my son’s car from Seattle to Michigan. Ship a Car Direct was a little more expensive than other transport companies, but because of their website, work, and communication, I was pleased and had more confidence in dealing with them. I also got a feedback from their customer service team asking if there was anything else they could do for me. Their email response was very quick as well. I asked a question and I would get a response within ten minutes and sometimes instantly. The online quote I got was okay and it was the price I ended up paying.

    The car got picked up in Seattle and was delivered five days later. The transporter was a primo. He found a niche in our country for transporting vehicles from one coast to the other, and his transport trailer was state of the art and has high quality. It wasn't like the junkers hauling Chevrolets from assembly plant to a dealer. At first, I was nervous because the transporter had gone to Seattle to move my son out of his apartment and he scheduled the car move at the same time. I was in a panic but the communication was good, and he called and told me where he was and what his expected time of arrival was. He was within 10 minutes of what he said he's going to be here. It went very smoothly, which was what I was hoping.

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    PriceStaff

    Reviewed Sept. 26, 2017

    We moved out of Florida and we shipped our vehicle through Ship a Car Direct because they had better reviews online. Being able to get a quote online helped and was definitely a key factor in our decision. The quote was very competitive and the final price is exactly what was given in the quote. I had several interactions with their reps and every one of them was very professional. They told me what the process would be and how much they would be charging me and when they would be charging me. Everything they said, they followed it to the team. I'm very happy.

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    Customer Service

    Reviewed Sept. 25, 2017

    My experience with Ship A Car Direct was Outstanding. From my first phone call throughout all the follow-up emails, I was kept informed on the scheduling and delivery process and dates. When it came time for my car to be picked up, that information was provided to the individual watching the vehicle. Once on the Car Carrier, I was provided a direct number to the driver and we exchanged text messages as the deliver day was getting close, and on the evening the car was delivered. I highly recommend Ship A Car Direct as a method of getting a vehicle across country.

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    Customer ServicePriceStaff

    Reviewed Sept. 25, 2017

    My son was attending college cross country and I was getting his car out there for him. None of the other companies I called for quotes could guarantee pricing and delivery times. They were sketchy. They were like, "If we do this now we can't guarantee this. We can't guarantee the price." But I needed to get that done. But when I called Ship a Car Direct, they were informative. They told me everything, every detail and that with very few variances that their carriers were so reliable they could come in on price and delivery date. I did an online tool and they called me. It's a comfort to not commit information when using those things. The quote came in right on the money but it was a bit more than the other carriers.

    Ship a Car Direct was communicative. They were good communicators and friendly to deal with. My main guy throughout the whole thing was John and he was informative. I did this two or three months in advance and he sent me emails letting me know where we were and it was very reassuring. He would email me examples of people who had shipped so I could see how they did. He was with me from the beginning until the end. And then he went on a vacation so he did a soft handoff while he was away. He said to call a certain gentleman if I had any questions.

    And then there was another gentleman who handled only the damage application, which is taking pictures of the vehicle and then submitting them so they have a record of what the car looked like. He was helpful as well guiding me through that, but he sent me emails and we chatted. I got 15 emails from them this period of time to reassure me everything was okay. Also, the driver was professional. I wanted to ship the car because we were already on the road, we talked on the phone and set up where the truck would be parked because it was an apartment complex, and he was friendly and nice. When he got to North Carolina I met with him and he was a nice gentleman. I was very satisfied.

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    PriceStaff

    Reviewed Sept. 25, 2017

    We have family out on the East Coast where we needed to ship a vehicle. We did some research on the internet and my husband made the decision to go with Ship a Car Direct. It was a couple of dollars more expensive than the other outfits, but everybody was nice when my husband talked with them. Also, all the questions were answered and they didn’t pester us until we made our decision, which we liked a lot. The young man who picked up the car was nice. Everything went well and we were pleased the car got there fine. They were nice people to deal with and they explained the timeline, which was important to us.

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    Customer Service

    Reviewed Sept. 24, 2017

    I did some general research of the different transport companies and Ship a Car Direct’s price was among the cheaper ones. Plus, their website is very well organized. They have videos that were helpful, explained things to you and they are listed as fully insured. So I chose them to ship the car for my daughter who's in college.

    I sent the request and then I received an email with a quote. A guy named Scott from customer service ended up replying to me and I worked off with him. I had called two months in advance before they asked me to ship the car. I called them twice during the whole time just asking. The ideal thing is to wait for a week before putting out the request. It was my first time to ship a car and I wasn't sure what to expect but everything was smooth. I recommend Ship a Car Direct and I will probably use them again but I will do my homework again to see if there's anybody else with equal credentials that can offer me a quote $50 or $100 cheaper.

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    Customer ServicePriceStaff

    Reviewed Sept. 24, 2017

    I searched on Google and found that Ship a Car Direct had many good reviews. The online quote was good and when compared to others, it was a little cheaper. Also, it was good that I didn't have to give out any personal information to obtain a quote. You usually get a lot of calls if you give your information. The customer service reps were very helpful and most of the times, they're very quick in responding and in answering my questions. My experience was good overall, and I'd probably use them again.

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    PriceStaff

    Reviewed Sept. 23, 2017

    I had a vehicle in Atlanta that needs to get to Georgia or Austin and I went with Ship a Car Direct for their price and reviews. Their quote was fair and accurate, and the rep that I interacted with was helpful and friendly. My experience was hassle-free.

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    Customer ServicePriceStaff

    Reviewed Sept. 23, 2017

    I was relocating from California to New Hampshire. I did a Google search and Ship a Car Direct came up, so I emailed them and started the email process. The agent had excellent customer service skills and he definitely put me at ease. I was very nervous so that did a lot. I email corresponded with him six times and every time I reached out to him, he reached out to me right away. Also, the price was the best. It beat every other quote by $300. I would definitely use them again.

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    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 22, 2017

    My son was moving from Atlanta to New York and we drove a truck up and another car. But then there's an 18-year-old car that is not road-worthy for 800 miles and needed to be shipped. I used Ship a Car Direct because of a personal recommendation by a guy who had his very fancy Corvette shipped from New Jersey to California. I used the online quote calculator while a guy from Ship a Car Direct handed out all the information in a call simultaneously. I looked at two other things online and Ship a Car Direct's quote was fair.

    The guy who took the reservation was with me even though he had a family emergency. There was a little bit of a misunderstanding about the pick-up time because I wanted to make sure that we’d be in New York in time to meet the car. It was a little confusing to me that they’re driving the same time I’m driving so I didn’t have time to play around. Yet the service was very good and they kept in touch. The driver was a little pricier than the original quote but he was very good. It was my first time and it was an interesting experience. I would recommend Ship a Car Direct.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 22, 2017

    I talked with another agency down in Florida and they were at least $50 less in their fee, but it's just the interaction I had with the girl at Ship a Car Direct, on how she kept in touch and communicated well that made the difference. They also had very high ratings that affected my decision as well, but she basically was the reason why I decided to go ahead and ship with them. She was very honest and forthright with me about what was going on in the industry.

    She sent me a quote and I'm a little older, so I'm a firm believer that you never go with the lowest quote. They weren't the lowest, but they had high ratings from the websites that I was on and she instilled confidence in me by explaining what was going on and how it was going to get picked up and delivered. The delivery guy was a former DOT agent and could not have been nicer. It was a long drive for him and he wants to try to make it in one day and literally delivered the car 11:30 at night. He was extremely polite and called me along the way at 7:00 o’clock and he said, “Is it okay if I delivered it later tonight?” I ended up making a motel recommendation for him along the way.

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    Customer Service

    Reviewed Sept. 21, 2017

    I had used Ship A Car Direct before, so we used them again when we shipped our cars from California to Massachusetts for personal use. Service provided overall is average. However, they should have better communication with the shippers. Our car was scheduled, then rescheduled, and then rescheduled. It was very difficult to find out what was going on and they were not very responsive. I had those issues, so I kept tracking everything down myself, which took a lot of my time.

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    Response from Ship a Car Direct

    We are sorry to hear about the experience you had with the carrier. We will discuss the rescheduling issues with them in order to improve our service. Thank you for taking the time to share your review!

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    Customer ServicePriceDelivery & Shipping

    Reviewed Sept. 21, 2017

    Thank You for making my first experience with shipping a vehicle an outstanding one. Price quote was reasonable. Your customer service is outstanding. Even though my pick up date came and went, Gaby and Ship a Car Direct was always in communication. The car transport company chosen was outstanding; despite some miscommunication the car transport company made it work. Thanks Again. I will use your service again next time it's needed.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Sept. 21, 2017

    My son was moving to Chicago and I went with Ship a Car because of their reviews online. The quote was comparable and the best part was the communication. The person I scheduled the transport with initially emailed me and the guy who insured it emailed me too. They sent me the information on who was going to carry the vehicle and I got an email, a call and in the morning, a text. He was really on top of it. The car was delivered and the service was excellent. It was flawless.

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    Staff

    Reviewed Sept. 20, 2017

    Ship a Car Direct reps are polite and courteous but the carrier they choose was a one-truck company which damaged our car to the tune of $6000. The damage free guarantee is limited to $500 and they have no leverage over Seahawk Logistics, the long-haul carrier, or its local carrier, who simply denied all responsibility. We received the Ship a Car Direct app after the car was shipped, effectively negating our ability to negate the unscrupulous claims of both carriers and the obscene behavior of the local carrier. The solution - Ship a Car Direct will not in future recommend Seahawk Logistics to you. Good luck on your assigned carrier and look to your own insurance for damage to your car. Best to do your own legwork and use a carrier known to you than to work with a broker and unknown carriers.

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    Response from Ship a Car Direct

    Hello Tom, we have reviewed your claim and you did not have any evidence that the carrier caused the damage, and that was why it was denied. There are no before photos of the car, and all of the damage was marked already on pick up which was signed by the pick up contact on release of the vehicle. You did receive our app prior to shipment as we have automated emails that go out before your car gets picked up. If your claim was legitimate it would have been accepted by the carrier's insurance, which we also sent to you, but we never heard back from you. We apologize for your experience, but we simply can not do anything without proof that the driver caused this damage to your car. Best of luck to you on future moves.

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    PriceStaffDelivery & Shipping

    Reviewed Sept. 20, 2017

    I relocated to the northeast from California and I used a different company and they were expensive. I’m a regional director, so I’ve been moving and relocating, and paying people that I know from Cali to come and work for me. I’ve relocated six people, so far. And I went through that old company for the first three. Then, I realized that they weren’t even trying to work with me even though I was referring people. They weren’t giving discounts at all.

    Then I reached out to one of my managers that I brought out here. He went through with Ship a Car Direct and he had a really good rate. Then I called John from Ship A Car Direct. I told him that I was referred by one of my managers and that I’m expanding. I’m opening up another 20 stores and what my price range was. He made it happen. It was fantastic. Anything I needed, I just emailed him and he took care of it. He also told me about the app to make sure I take pictures of the vehicle. He said that it will take a month and a half for that rate, which was fine with me. I bought the car from my brother, so I don’t need it in any rush time. He under-promised and over-delivered because he ended up shipping it within two weeks. Ship A Car Direct exceeded my expectations.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 20, 2017

    We needed to ship a vehicle to out of state and I chose Ship A Car Direct because they were more professional on the phone. It seems less mom-and-pop. They gave me a quote and when I checked it out, I saw that it was accurate. They also responded to emails, answered all of my questions and returned my calls when they weren’t available. We did have a little problem with the company that made the final delivery. It wasn’t anything major. They wanted to deliver the car late at night to my mother-in-law who’s 72 years old in a parking spot, so we said no to that. But that wasn’t Ship A Car Direct, that was the final delivery driver. Overall, Ship A Car Direct was very professional, trustworthy, easy to work with and did what they said. I will not be calling anybody else if I have another need.

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    PricePunctuality & SpeedStaff

    Reviewed Sept. 20, 2017

    I googled Ship a Car Direct and had a nice conversation with Eric. I felt confident so I signed up with them. The quote I got was not the lowest pricing but it was definitely competitive. Also, the driver was friendly and I knew the time he'd arrive. The timing was in the timeframe and even faster. My car was in a good condition and it was excellent service for the pricing. I definitely would recommend them again.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 19, 2017

    I was moving from coast-to-coast. I read a lot of customer reviews and the guy I talked to when I called Ship a Car was very informative and he sounded professional. They explained the details about the whole procedure and gave me a background which was helpful for a customer that hasn't shipped a car before. They tell me that the market can be very chaotic. Some may give me a lower quote but the driver will turn out to be asking for more. And that's why I chose them. They picked up my car and delivered it on time, and the price was as discussed. The driver was in contact during pickup and also during delivery. Overall, the experience is good and satisfying.

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    Reviewed Sept. 19, 2017

    My daughter was moving to Michigan and she needed transportation once she got there. I started searching through the Better Business Bureau and Ship a Car Direct came out as one of the businesses with A+ ratings. I read the reviews of people that used the service and I liked what I saw. I also love the website because it answered a lot of questions that I had even before speaking directly to the company. I went over the video several times and most of my questions were answered. After I spoke with one of the representatives, I was very happy with the answers and with the reassurances that I received. Also, I used the online quote calculator and it was the exact price that I was quoted for. The price is fine and it was comparable to whatever quote I looked at prior.

    I called customer service a few times to leave a message because I had additional questions. I always received a callback and my questions answered. Additionally, I sent a couple of emails with a couple of additional questions that I had and all my emails were answered so I felt very comfortable. I was also happy with the young man that delivered the car. He kept me informed in terms of where he was in the process. When we got to Michigan, we had to meet at a parking lot because the truck was huge and couldn't come in the community. He told me exactly where to come and what time he would be there waiting for me. Everything worked out perfectly. My vehicle was in the same condition when it was picked up. Ship a Car Direct was very professional and did exactly what they say they would do. It was an excellent experience and I would recommend them.

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    Punctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 18, 2017

    We can HIGHLY recommend Ship a Car Direct. Seamless, professional, competent transaction. The company was not among the many that contacted us -- very good sign -- we contacted them from great reviews. This was our first time shipping a vehicle, so were a little apprehensive, especially with all the offers we got. Follow the reviews if you do this. They tell the story. This company was honest from the start, kept us in the loop every step of the way, and the driver was on time, meticulous with the vehicle, and it got to my 95 year old mother safe and sound. The driver was extremely considerate and kind to her, which was the frosting on the cake. Should we ever need to transport a vehicle again, we will contact Ship a Car Direct.

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    PricePunctuality & Speed

    Reviewed Sept. 18, 2017

    Had a really great experience with Ship A Car Direct. Referred to by a friend and I was really nervous to hand my car over to someone and pay a lot of money. Got a good quote and they were very knowledgeable and nice - and were always in constant contact, so I never felt like they didn't care. Videos with any FAQ and they were super responsive via email and phone when I had questions. The carrier I was assigned was really nice and they took care of everything when they picked up my car. Got a text two days before expected delivery date and the car came a day early! Was pretty happy for that and the car was perfect - not even dirty or any damage. I was very satisfied with the experience and they made my stressful cross country move more pleasant because I didn't have to worry About my car. (I was really stressed about my car!)

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 18, 2017

    I was retiring from military and I needed my car shipped cross country at a short notice. I had a lot of help and quick response from Ship a Car Direct. I received a couple of emails but they seemed to have the best price so I went with them. Customer service was great. I had to leave within a certain time frame. They told me they don't necessarily put in the request until a couple days out but they assured me they're going to try and work their hardest to help me out, so I was really pleased with that. Their customer service rep assisted me and made sure I get my car shipped at that time frame. She broke down the process on how it works and tried to marry up time frames and pick up times which made me understand and appreciate how everything worked. So I wasn't having this super high expectation of what needs to happen. I was really impressed and pleased with them because they put an effort to make sure I meet my timeline.

    The shipper gave me a call to give me a warning about the driver's location. The driver was early which I didn't expect so I coordinated with his boss if they could wait for an hour or two and they were very accommodating. So the driver went off and did a couple of more pickups prior to mine. They kept in good contact with me through text and phone in reference to meeting because we already had a location but he said it'd be easier for him to meet at a certain location at a convenient time. And that made everything easier. Overall, my experience with them was gratifying.

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    Reviewed Sept. 17, 2017

    I am a picky person; however, this company met beyond my expectations! The communication was professional and maintained throughout the entire process. I received my car sooner than expected and the travel was from CA to Illinois. My experience was great because they stood behind their word and made sure everything went smooth! I highly recommend this company at this affordable price too.

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    Baer increased rating by 2 stars.
    Customer ServiceStaff
    After a positive interaction with Ship a Car Direct, Baer increased their star rating on March 8, 2018.

    Updated review: March 8, 2018

    The company is working with me to get this resolved. Will update with full review once complete.

    Original Review: Sept. 17, 2017

    These kind people destroyed my brand new Chevrolet Tahoe. It took 3 days to coordinate pickup with these people - once they finally called back they gave my GF 30 minutes to be at the pickup location. My GF told them on 4 occasions my truck was too large for their trailer, Larry - the genius driver told her they had done this thousands of times. My car arrived completely scratched - I am taking roof, side door, and roof rack. My car was turned on for 25 minutes during transport in Odessa Texas... Did Larry and Connie take my car out to cover the scratches? I think so. They have stated they will not honor my insurance claim!

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    Response from Ship a Car Direct

    Hi Baer, your claim was denied because you did not submit the proper documents, and you also did not note any damage when the car was delivered. You signed the Bill of Lading stating everything was received in good condition and did not report anything until after the fact. If your claim was legitimate it would be processed by insurance. Also, our app works fine, we were never contacted with any questions about it. If you were having trouble with our app we could have accepted photos emailed directly to us. Your car was more than likely on for 25 minutes as the carrier was moving vehicles on and off the trailer, it is actually a very common thing. We refunded you right away for this, even though you do not have sufficient proof for your claim, yet some how that makes us criminals. We are going to use the same response for the reviews you are posting everywhere so that everyone can see what the real story is. Best of luck to you on future moves.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 17, 2017

    We needed to ship a vehicle to Arizona from South Carolina because our daughter was going to college there. Our other daughter, who's huge into research, had looked into Ship a Car Direct. She saw that they didn't damage the cars and delivered the cars when they said they would. They were a little bit more expensive than the other companies but my daughter wanted her car there in one piece and she'd shipped it from Arizona to Fort Worth, Texas. We had just done that in April with her car. The quote I got online was reasonable and it was nice to be able to do that without being hounded.

    Customer service was good at keeping us up-to-date when the car was scheduled to be picked up. My husband who dealt with it preferred texting and emailing for his mode of communication and they were really great about that. We were surprised with how quick they picked the car up. The guy who came called us the day before to give us a time frame then called us later to ask if he could move it for a couple of hours later. Then he came on time and was nice and courteous. And I appreciated that instead of giving us excuses and runarounds. We were really impressed because one of the things he did was to drive straight through. He left Arizona on Wednesday and the car arrived at 1:45 a.m. during the weekend which worked perfectly because he was going to deliver it on Monday when our other daughter had class. It was great to work with people who value their commitment to service and their job. We were completely satisfied and we would definitely use them again or recommend them to other people.

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    Reviewed Sept. 16, 2017

    I saw online that Ship A Car Direct had better reviews overall. Their quote was a little higher than average but I was willing to pay a little extra because of the rating. I needed to have my car in New York and I had a small window but they accommodated me well. The customer service rep was not the easiest to get ahold of but when I did, he was super helpful. Ship A Car was efficient and direct and I would recommend to a friend.

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    Reviewed Sept. 15, 2017

    I was moving from the West Coast to the East Coast and I saw good reviews on Google about Ship a Car Direct. The online quote was accurate and it was a major help. The customer service reps kept me constantly updated on the status, and they were very good. Their level of service was excellent.

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    Customer ServicePriceStaff

    Reviewed Sept. 15, 2017

    I gave my car to my dad and I chose Ship A Car Direct to ship it because they had better reviews over other auto transport companies. I booked online and the quote given to me was reasonably fair and correct. It was like in the middle of a ballpark. Their customer service representatives answered all my questions and dealing with them was decent. However, the transport guy lacked communications. I called him 12 times to figure out when they were going to come. They didn't give me the 24 hours heads up. I would recommend Ship A Car Direct, but improvements could still be made.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 14, 2017

    I was shipping my son's car so he could use it in college. Ship a Car Direct had given me the best price and they returned my phone calls pretty rapidly. However, the price wasn't guaranteed. I got the quote from one of the representatives and the price increased. Initially, their service rep was great since he sent me emails but then I couldn't get a hold of him and I ended up dealing with another woman with the company and she was nice too and helped me. The process took a few months. The carrier had problems with his truck and I called them right away. They immediately got me another carrier so that the car could be delivered on time so it was all good. I'll recommend Ship a Car Direct though I just wish that the price that they quoted me in June is still the same price that I can get in August. Nevertheless, their customer service was good and the process was pretty easy.

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    Delivery & Shipping

    Reviewed Sept. 13, 2017

    Great first time experience with this company. Always in contact with you and came up with a terrific company that shipped my car from Florida to New York. Would use again, and also would use the same carrier.

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    Punctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 13, 2017

    The first time I used Ship a Car Direct, Stefan was the guy that helped me and I've dealt with him ever since. I've used them at least five times for moving and shipping. This time, it was for a buying situation. I've gone from Syracuse to Florida, Florida to Syracuse, Syracuse to South Carolina and Ship a Car Direct has always been perfect. Every time I had to use them, they were there. They hire good people and I enjoyed dealing with every one of the drivers. During good or bad weather, they're always on time and are nice people all the way around. Overall, my experience with Ship a Car Direct was fine.

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    PriceStaff

    Reviewed Sept. 13, 2017

    My daughter needed to get a car from one particular part of the country to another. I Googled and read reviews on Ship a Car Direct and thought they were positive. I inquired online and then I spoke to them after they responded. Their representatives and service were excellent. I was very reluctant to ship a car because of a previous experience where things change in terms of price and arrangement at the last minute. And in this case, everything went extremely smoothly and professional. It changed my mind. And if I had to ship a car again or recommend to anyone else, I would tell them to go to Ship a Car.

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    StaffDelivery & Shipping

    Reviewed Sept. 12, 2017

    I have two residences, one in Florida and one in Rhode Island. I couldn't drive two cars so we had to ship one from Florida to Rhode Island. I went through Consumer Reports to see ratings on people within the area and it sent me directly to Ship a Car Direct. I read the reviews and decided to go with them. The interactions with their rep went very well. This is the first time I've ever shipped my car. I had a lot of fears and unknowns with it. But they were able to talk to me and explained everything to me in a way where I felt very comfortable with shipping my car. The service I received was excellent.

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    PriceStaff

    Reviewed Sept. 11, 2017

    I was moving my daughter back East for grad school and Ship a Car Direct provided a lot of good information online. They have a really well-designed website so that seemed like a professional operation and it is really convenient because you can do everything online. Going through the process was really easy and smooth. It was mostly online but because I was still a little bit nervous on the checkout, a couple of times, I contacted the original guy that I had dealt with since I started looking into it months earlier. He reassured me we were in the window and that they'd find a carrier in the next couple of days. I submitted a request for an instant quote but the carrier's price ended up being even higher than the second quote. Ship a Car took it out of their service charge and made up for that part. They were really good at follow-up too. They were excellent and I was very happy with Ship a Car Direct.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Sept. 11, 2017

    I was moving across the country and needed to ship my vehicle. Ship a Car Direct was the cheapest, but they're the middleman that gets other shipping companies and I don't like that. I went to the people that were listed and the people that they used and got quotes from them. The others gave me a quote that was about $200 more. That was strange to me.

    I submitted the form and then they sent me an e-mail. I got connected with an agent. I had to change the location a few times so he gave me the new cost. I liked the quote that was given to me. Their rep always ended up getting back to me. When I would call, it seemed like he’s always busy or at lunch but he would respond to e-mails. The rep from the company that they hired was also nice. He called ahead and everything worked out perfectly. It has been good and they were efficient. I would suggest them to be a little bit more warm though, but if that cuts on the efficiency and the price, then I don’t care. I was satisfied and would recommend them.

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    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 10, 2017

    We're a military couple and a friend referred Ship a Car Direct to us (A lot of military families use them). They were great and I have no complaints about them. My vehicle was delivered earlier than expected. Because it came early, I was not yet in the state, but I was able to communicate with my roommate. The communication with the driver was great. He was extremely helpful and professional. The driver even communicated via telephone with my roommate. I would and I have recommended them to other people.

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    Customer ServicePriceStaff

    Reviewed Sept. 9, 2017

    I was moving from the east coast to the west coast. My sister had used Inter Cities and they recommended me to go on to a review board. Ship a Car Direct was on there and it had a lot of good recommendations. The quote I was given was a good one and I ended up paying pretty close to what I was quoted. It was also a thousand less than what my sister had to pay for. Additionally, the customer service reps were pretty good. I had scheduled my car to be picked up by another company but that fell through and they never called me back. But with Ship a Car, the experience was pretty good through the whole process. And they picked my car up. There wasn’t any issues or anything so I was very happy.

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    PriceStaff

    Reviewed Sept. 9, 2017

    My daughter was moving back for her senior year in college to Indiana and we needed to ship the car. I was searching and calling companies for pricing and then another friend of hers said that they had a good experience with Ship A Car Direct. I gave the company a call and they gave me a quote. Then we made a couple of changes, but their rep was very kind and patient and she stayed in contact with us throughout the whole process. The level of service was excellent and the price ended up exactly what they quoted us. I will definitely be calling them again to ship the car back when my daughter is done in May or June.

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    Customer ServiceStaff

    Reviewed Sept. 8, 2017

    I was shipping the car to my son so I did an internet search. Ship a Car Direct came up with good reviews and info so I went with them. My interaction with their customer service representatives was quick and easy. They gave me the details and everything worked out the way it was supposed to. So far, it's been a no hassle experience.

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    PriceDelivery & Shipping

    Reviewed Sept. 7, 2017

    Car shipped across the country from East to West - Great job. Did what they said they'd do at the quoted price, super professional. Don't use anyone else - especially if you get driver Chris and Matt coordinating the transfer. I had no worries at all and my daughter experienced the same excellence in service when she received the vehicle.

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    PricePunctuality & Speed

    Reviewed Sept. 7, 2017

    I moved from California to South Carolina. Ship a Car Direct had experience with multiple car shippers and they are like a referral service. I used their online quote calculator and the price was very reasonable. The service I received was excellent and I'm satisfied that the car came in a timely manner.

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    Customer ServicePriceStaff

    Reviewed Sept. 7, 2017

    I was moving and the reviews primarily made me choose Ship a Car Direct. I thought the online quote was reasonable compared to others. The driver was very good. The customer service team sometimes took more effort than it probably needed in order to get an update. They just couldn't find anybody even when it was getting to the last minute and didn't find out until after the expected pick-up date. It was a challenge because we had a close period request, and there aren't as many of those available. I would recommend Ship a Car Direct.

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    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 6, 2017

    Great price. Great service. On time pickup and delivery. Pleasantly surprised since the price paid quoted was about fifty percent cheaper than most of the quotes I had received. The driver was very informative and trustworthy. The truck and clean and I had no issue handing over my keys.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    I loved the nice person from Ship a Car Direct and there were good reviews about the company so we got them when we moved. The customer service was good. It took longer to get the car there than I originally thought but the driver let me know why once I found out who he was. There was a delay due to weather and truck issues.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 5, 2017

    I bought a car from California and I had to ship it to Virginia. Ship A Car Direct gave the best price and had good reviews. The quote that they gave me was accurate. Their customer service rep was very good and personal. It was nice that they stayed in touch with me throughout and it has been quick. They made the idea of shipping a car cross-country seem less of a problem. It was a good experience and I was satisfied. They were acceptable and great. I'd definitely use them again.

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    Staff

    Reviewed Sept. 5, 2017

    I was moving back home and Ship a Car Direct was recommended to me by a friend. I requested a quote and they emailed it to me. They were excellent and it was overall a really good experience.

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    Staff

    Reviewed Sept. 4, 2017

    The entire experience was professional. Every step of the way went like clockwork. From Stephan at Ship a Car Direct, to Dennis the transport driver, they take pride in their work and do what they promise. I highly recommend this company.

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    Customer ServicePriceStaff

    Reviewed Sept. 4, 2017

    The whole Ship A Car Direct experience was painless and stress free. They assigned me an awesome agent and he connected me up with a trucker after we firmed up a date. Communications was absolutely outstanding and I never had a problem getting in touch with my agent. Once he assigned me a trucker, that trucker dispatcher was friendly and got me in touch with the driver, who was also great to work with. If I ever need to ship a vehicle again, I am calling Ship A Car Direct. And their prices were the best of three companies I got quotes from! Couldn't have been happier.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 4, 2017

    Ship a Car Direct has better reviews than other transport companies. Their customer service representative was very upfront and helpful. He kept in contact and let me know what was going on. The driver was willing to work with our schedule and where we needed to get the car. He was also in contact a lot and he was an all-around good guy. I also got a rebate once it was done. And overall, their service was great.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 4, 2017

    This experience was rapid and simple. A lot of follow up emails were received once I had decided to book explaining the details of transport. I was lucky, my car was picked up the next day by a driver and received the following day. I was told this is not usually that quick, but the car made it safe and sound. The price was a bit more than others quoted.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 3, 2017

    I acquired a car in California and I needed it shipped to where I was in Virginia. I went with Ship a Car Direct because of their reviews and price. I was quoted something fairly accurate for what I ended up paying. The price was good. The customer service representatives were very helpful in answering all the questions I had about their service, what they guaranteed, and what they insured. Also the driver was good at communicating and got the car to me without any damages. Plus he worked with me to accommodate the schedule on both the pick-up and the drop off. Ship a Car Direct was overall helpful and reassuring.

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    Staff

    Reviewed Sept. 2, 2017

    I needed to get my truck from Oregon to Florida. I found that Ship a Car Direct's website with their videos answered most of my questions concerning how the process works. Company rep. Eric filled in the rest. The carrier they hooked me up with was very professional. They arrived at the agreed to pick up point when they said they would and delivered my vehicle to Florida at the quoted price I was given. I'd recommend Ship a Car Direct to anyone needing this service.

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    Customer ServicePriceStaff

    Reviewed Sept. 2, 2017

    I was relocating to a different state. I looked through the internet to see people's feedback about transport companies that had good reviews on the internet and Ship a Car Direct gave me a good quote. They have good reviews and their price is competitive too. The customer service rep was courteous and helpful and the collector service was a good lad as well. Ship a Car Direct is a good service. I'm happy with what I got and I will recommend it to any of my friends.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 1, 2017

    This was my first experience shipping a car this way. I did the research and Ship A Car Direct was the most impressive company. I was not the least bit disappointed, especially when my new baby was delivered early and with no damage. Customer service was superior. Highest marks possible.

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    PriceStaff

    Reviewed Sept. 1, 2017

    I’ve used Ship a Car Direct before when I moved from California to Texas and I had a good experience. I also went to ConsumerAffairs and saw they are rated very high so I used them again when I was moving from Texas to California. The quote that Angela gave me was higher than what it was last time but I don’t mind paying more for good service. The scheduling happened at the last minute because the Fourth of July holiday was coming up so there was a delay in getting the driver assigned, but it was okay. The driver was very good and he was a nice guy. It was an excellent service and I have no complaints. They kept me informed and the overall experience was very good. It was much better than what I have seen with my moving company. It’s very professional so, it is much appreciated. I recommended Ship a Car Direct to a couple of friends already.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 1, 2017

    Ship a Car Direct representatives were very responsive which was nice. I was moving from Texas to Washington and the quote and service were good. Overall they were helpful and quick to respond.

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    PriceStaffDelivery & Shipping

    Reviewed Aug. 31, 2017

    It went well! As a first time experience with shipping a car, I was very satisfied with the process and price. While there was increase with the drivers fees at the last minute, Ship a Car Direct resolved the matter and ensured I was satisfied. The driver communicated with me throughout the evening on delivery day and drop off was smooth. We will definitely use SACD with future shipping to Idaho and have already told friends about our experience.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Aug. 31, 2017

    I worked with Angela from Ship a Car Direct. Knew right away I made the right call. She was professional and confident that they would be able to get my car shipped from Michigan to Miami in the timeframe I needed. The rate was within the quoted price and further research showed that my price was fair. Driver was very accommodating on delivery. Met me within walking difference to my location. Would definitely recommend them.

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    Ship a Car Direct Company Information

    Company Name:
    Ship a Car Direct
    Year Founded:
    2008
    Formerly Named:
    Safe-Direct Car Shipping
    Address:
    150 Murray St Unit 224
    City:
    Niwot
    State/Province:
    CO
    Postal Code:
    80544
    Country:
    United States
    Website:
    www.shipacardirect.com