Ship a Car Direct

The process went smoother than I thought it would go and the actual driver they had was phenomenal. It was super on my father’s end when he picked it up and it was also super on my end when he dropped it off. He gave my father a time when he’d show up and he gave a time for me as well. The driver was right on time and was phenomenal. He couldn’t have been a nicer guy. The whole process could have been a nightmare. I was stressed because I figured there were gonna be some problems, but it couldn’t have gone any smoother than it did. It turned out to be one of the best things and the easiest things I’ve done. The process almost took care of itself. It went so smoothly. It was one of the easiest things I’ve ever done considering there was distance involved in bringing something up that I had nothing to do with, and it went well. I couldn’t ask for anything more.

I was so thrilled with the transport people, the guy, and with Ship a Car Direct themselves. I never had an issue. The whole experience was great. I almost wanted to find another one to bring up. If I needed to bring a car up or bring a car or ship it somewhere, I would go through Ship a Car and I wouldn’t even think twice. If anybody’s gonna move a vehicle, I wouldn’t even hesitate.

Also, a couple of the videos from Ship a Car Direct that I watched were well done and those helped me understand the process as I was someone who had never done shipping a vehicle before. Then, I also spoke to another male rep and asked if I should contact the carrier driver as I haven’t heard from him and he told me to give him another day. And sure enough, he contacted me. So, I've had great interactions with them.

The pick up and delivery was so smooth and there were lots of communication with the dealership. There were two dealerships so I had two cars picked up at the same time from two different dealerships. I communicated with them, they communicated with me, and they communicated with the driver. The cars got picked up with no problem late Saturday and dropped off on Thursday. The driver had originally told me it would take six days and Jennifer also told me it takes six or seven days ‘cause it’s coming from all the way on the other side of the universe. So, the time estimate was spot on and he was earlier than what was said. He also communicated when he would be here and it was super accurate. Then he dropped the cars off, he shook my hand, I gave him some cash, and we were a done deal. The driver was so great that when I sold one of my vehicles about a week after getting them to someone in Ohio, I recommended him to them.

I called up the girl, her name is Jennifer, and told her what I want to do. She was awesome. I called her and she’d answer. If I emailed her, she answered as well, and that was tough. In addition, she was honest and she didn’t bash any other car shippers as everyone else did. She was just, “Here’s what we got,” and she didn’t put anybody down. She even gave me a price deduction. She was like, “Hey, we’ll only charge you this amount of fees.” Within less than a week, I had a driver. I talked to the driver and brought my car. He too was awesome. I called and he’d answer right away. I text him, he’d text me back. I have no anxiety about where my car is at. I was at the gym and so he dropped it off at the gym.

Since I live literally down the road, I asked him if he can help me drive my car and he helped me out. Back when I bought the car, I told the people there to be honest with me. I asked them to walk around the car and if there's minor damage, I need to know. After all, I'm expecting scratches. And they’re like, “Nope, there’s nothing wrong with it.” But when the driver got here, he brought all the scratches out and there was a lot more than I thought. But he already had them marked down and had the car lot sign off on them.

So, it’s nothing that he had later. It was before, like a pre-delivery check. The driver probably did it to cover his own. He didn’t wanna see something not on there and then get here, and then I see it and he can get blamed for it. But he did a good job. I had an excellent experience with Ship A Car Direct. I’m happy with them, 100%. They did a good job of finding me the right driver and interviewing them. If I have to use Ship a Car Direct again, I would call the same person back. I would definitely recommend them.

When I first set it up, I was given a quick quote but Scott called me and he let me know basically what he was guessing. I had been planning to move for a year and I called Scott three months before I actually set everything up. He made a quick estimate of what the cost might be, but he said that it was not even worth setting it up right at the time because the way that the whole system works, they don’t look at the actual appointments until like a week before. I would call and ask if it was a good time to do it but he told me to wait until December and it should be good.

The quote I was given was at $1,200 and it ended up like another 200 just because it was taking a while for the companies to send a person out to do it. He said that the first company to take it wanted another 200 extra which was fine with me and I think they can get it out as soon as we need it to. Then, we tried to get the vehicle picked up before I left California. But since there was stuff going on in the area, I ended leaving and then, it got picked up. All I had to do was to give the keys over to my girlfriend and she didn't need to sign anything. The guy picked it up, loaded up the cars and brought them halfway through.

There was a checkpoint where they switched off the cars and another person brought it the rest of the way. I was told that it would take up to like 10 to 11 days but it was quicker than that. When the guy came, I paid in cash and talked to him. He was super nice. The cars came perfectly fine, other than it was a little dirty, which makes sense because it was not an enclosed space. I got them washed and it was perfectly fine. Scott handled everything and was always helping me out the whole way. For me, he was the calm in the eye of the storm.

One thing I found from talking to someone from Ship a Car Direct was that they walked me through and told me what their cut was as well as the driver's cut. From that one conversation that I had, there was nothing left that wasn't covered. They were very transparent. A lot of times, from what I read, people would say that they agreed on such price but the driver who picked up their car expected more. The rep at Ship a Car Direct explained why that is and that it all goes out to a bid. Without that transparency, people would not know what they agreed to with the driver, so that was critical.

After a few days from posting, we weren't getting any bites in terms of anyone saying that they would pick up the car and it was because the price wasn't set up correctly. They said that they decreased their fees a bit to help offset that, which I thought was cool. Based on the fact that it was all transparency, everything worked out. I was made aware of the entire time when we had to increase the price. I had the ultimate say whether or not to keep it at the current price and let it go another day or two, or a week even, to see if any shipper would pick it up or not.

On the day of pick up, the driver was great. He called me in advance when he was on his way. He also called me when he was three minutes out. I had the car ready for him and he loaded it up in 15 minutes. We went through the entire vehicle to assess if there were any issues on the vehicle itself. There was nothing there and everything went very smooth.