Ship a Car Direct
ConsumerAffairs Accredited Brand
Choose Ship a Car Direct if you're in need of an honest, friendly, and fair priced Car Shipping Service. Every order comes with $500 in added insurance, free of charge. Our job is not just to set you up with one of our Pre-Screened Car Carriers, but also to answer any questions you may have about Vehicle Transportation. We offer both open and enclosed vehicle transport and will accommodate any size. Contact us to get a fair priced quote for shipping your vehicle.
In 2014, I used this company to ship my wife's BMW to Long Beach NY. She was definitely paranoid about her "baby" in the hands of the wrong Transport company. After extensive research on reviews, I called Ship a Car Direct and spoke with Matt. He was courteous, professional and a wealth of knowledge. He was NOT pushy or "sales-y". Car was delivered in time as promised! 3 years later, I needed to ship my BMW to Long Beach NY too. I looked in my cell phone for Matt. Yep, they impressed me so much that I kept their contact info to refer them.
Guess what, Matt was still there. He took care of everything and guided me through the process. There were even great enhancements on their process that made the experience even better. Their mobile app is great! Anyway, my car was picked on time and delivered on time. The driver had excellent customer service. Trust me I know great service when I encounter it. I am the Director of Customer Support for my company so this is a stickler for me! Use this company for your car transport needs, you will be satisfied.
Moving from the Midwest to the West Coast was full of daunting tasks, to say the least. Moving the contents of a home was stressful enough, let alone figuring out how to get my car to the West Coast. I started the process by looking up carriers and brokers, only to find one too many horror stories in the reviews. I was about to say the heck with it and just drive my vehicle to the West Coast, but I kept the faith, and thank God I did. I came upon Ship A Car Direct. Not only was the process of shipping a vehicle printed in black and white on their website, but there were colorful videos just in case black and white wasn't enough. And there was a phone number, and get this, a real live person named Gaby answered the phone. And to make it even better, Gaby had a real email address too; not some "No reply" generic email address that most companies offer.
I'm a tough consumer, so I still wasn't completely sold (just 99%). I talked to Gaby (a couple of times). She was so knowledgeable and confident that eventually I had nothing but peace in deciding to get a quote, then accepting the quote. So here is where my mistakes begin. I originally had the pick-up location for my vehicle at the home I was moving out of. I learned that my place on the West Coast wouldn't be available for three weeks after the closing on my house. So, I had to stay with my sister in a neighboring city until my scheduled departure to the West Coast. My new place is a suburb of Las Vegas. Well, mistake number two; when I requested the quote, I put in Las Vegas as the delivery address. So now I want the carrier to pick up my car and drop it off at two locations outside of my original request.
My mistakes began trying to catch up with me. No carrier was finding my job attractive because neither the pick-up location or final destination were major, recognizable cities. But thanks to Ship A Car Direct, the mistakes never caught me. Gaby and Dave (Dave was another live person who responded on Gaby's behalf when she went on vacation) intercepted the issue and worked aggressively with the carriers. Just a couple days after realizing the issue that was keeping carriers from wanting to take my job, my vehicle was on its way to me.
And here's where it gets even better, my quote, which was industry standard (because I checked), was still pretty much right on the money to what the carrier requested for going the extra miles so to speak in picking up and delivering my vehicle to locations that weren't on a regular driving route (or on the original quote). To make a long story short (although I know it's a little too late for that), it was worth every dime to allow Ship A Car Direct to find and vet the best carrier for me. Let's just say with the way my car is on mileage, I would have spent more in gas driving it to Nevada than utilizing the expertise and experience of Ship A Car Direct.
I cannot say enough good things about my experience with shipping my daughter's car from Los Angeles, CA to Louisville, KY with Ship A Car Direct. The entire process was easy, efficient and flawless. David was invaluable to me, getting everything in order and keeping me informed of what steps were next, every step of the way. The car was picked up within two days of us contacting them, and delivered a day early, in perfect shape for a very reasonable price - $800.
The following is how I made the decision to go with Ship A Car Direct in the first place - and clearly the hardest thing about shipping a car is figuring out how you're going to do it and who you're going to trust to handle it. I first found Ship a Car Direct via Yelp. After reading all the reviews I never researched another company. I went directly with them and was glad I did.
What set them apart was while they had 4 out of 5 stars, upon reading all the reviews I found that Ship a Car Direct responds to and appropriately addresses their reviews - the good, the bad and the ugly, of which there were not many lower star reviews, but they did address any and all problems and fixed them right then and there. They even gave refunds. In more than one instance I didn't even think the complaining person deserved one. This made a huge difference in my decision to go with them.
I realized by using a broker like Ship A Car Direct that I'd have a third party on my side during the process if anything went wrong, and I realized through the reviews that they work very hard to make sure nothing does go wrong. I found in MANY cases the incidence of lower stars was unfounded. The complaints were for small, insignificant things - like the driver didn't speak to them as friendly as they liked. Seriously? You'd deduct a star from the broker because the truck driver didn't speak to you with rainbows and butterflies in their voice? This ain't Nordstrom - you have a trucker bringing your car to you - and it arrived early and in good shape. Be real.
While sometimes things go wrong, or companies do bad things, reviewers also do bad things, are wrong, are unrealistic, unfair, or just plain clueless. Taken into account, and before I even booked with them, I realized they really should have 5 out of 5 stars based on my reading and this is why I selected this company. What mattered to me was the reviews showed the cars arrived, either on time or early, or even a few days later in a couple cases - seriously cross country travel is not an exact science - and they arrived in the same shape they left in.
THAT'S THE GOAL.THAT'S WHAT MATTERS. Not if you did something stupid like stow extra stuff behind the seats to save yourself the shipping cost of personal items when you were told to not do this under any circumstances, and not if a delivery driver didn't speak to you with rainbows and butterflies in his voice. This isn't Nordstrom - it's trucking companies moving your car across many miles of roadways, traffic, bad weather and sometimes unsafe conditions. BE REAL and BE FAIR.
If you want your car handled appropriately, and with another set of eyes and recourse on your side, go with this broker who will make the arrangements for a transport company they know and trust for you as well as follow the ENTIRE process along the way for you. Frankly, I don't think the President of the United States is as informed as we were throughout the process. Amazing customer service.
My daughter's car arrived in perfect shape. It was picked up when and where we needed it picked up, delivered not only a day ahead of time, but a half hour sooner than expected in order to help me with a work schedule issue exactly where we needed to pick it up - talk about great service. The transport truck was new, clean and in good shape and it held other high end cars on it as well - and they all looked perfect, too. The driver, Bobby, was positive, enthusiastic, kind, considerate, concerned about a schedule snafu I had, professional and very efficient.
We could not have been happier with a situation that can be filled with pitfalls over one of your most important and costly possessions. I have zero affiliation with this company, I'm the founder of a 15 year old non-profit who helps women through surgery all over the world, so I had no experience with this and was really worried about how to do this until I found them. I would give Ship A Car Direct 20 stars if I could. A million billion thank you's. I'd use them again in a heartbeat. Attached is a pic of my happy daughter in her car and the nice transport truck the car came across country on - perfect experience!
Thank you so much for the amazing review, Anni! And you bring up terrific points about what to value when reading online reviews! Happy to stand up to your research!
Not the cheapest offer I got to have my vehicle shipped, but the excellent customer service, really top-shelf communication, prompt delivery and peace of mind was worth a little extra money. I would use Ship A Car Direct again without a second thought!
Ship a Car Direct. When relocating the pressure associated with a move is bad enough without any additional unnecessary problems. It is a Godsend to do business with a company that actually performs and does what it says it will do. Ship a Car Direct is that company. With the assistance of our Sales Rep John, we were able to have our car picked up, shipped and delivered as we initially agreed upon, with no misrepresentation, or hiccups through the entire process.
Jennifer customer service was awesome! She was patient, answered all my questions and kept me informed and up to date. Vinnie the driver did a good job as delivery was a few days early and my Nissan Maxima arrived in good condition! I definitely recommend Ship a Car Direct and would use them again!
This was my first time transporting a vehicle. The transport was from Kingston, Washington to Lady Lake, Florida. I would use ShipACarDirect again and recommend them to others. Having established, trusted, bonded, and insured carriers made me feel comfortable. Guaranteeing to cover any damage that the carrier would not, was also a selling point for me. ShipACarDirect was in constant contact with me by email. They provided me with their phone numbers. Also, ShipACarDirect put me in direct contact with the car carrier. Their carriers do the entire transport. They do not pass the cars from carrier to carrier. Rudy's Transport was the carrier. My car was loaded and stayed on Rudy's carrier for the entire 3,000 miles. The car was delivered without damage and was taken to a car wash first.
I was giving a car to my sister-in-law in Manassas, Virginia to help her out. A friend had a good experience with Ship a Car Direct and recommended it so I called them on a Tuesday and they picked it up three days later here in California. Then it was delivered cross country the following Wednesday. They called and emailed me when they shortened the amount of time and I was lucky that it was completed within eight days from the initial call to deliver. Ship a Car Direct had good communication, good follow-up, and great service. I'll do it again next time I have to ship her another car.
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It was an easy experience shipping my car to Pittsburgh through Ship a Car Direct. I chose them over others for their price and reviews, and they have been great, especially the shipping company.
My son who lives in Tennessee was given a car here and we had it shipped by Ship a Car Direct. At first we thought we were going to drive it, however, the vacation plans couldn't put together, so we shipped it instead. Ship a Car Direct was the first to return our call after trying several companies for several days. They let me know how much I was going to have to pay them upfront.
The only drawback we had was that they did not finish the transaction on the credit card. I paid their piece via credit card, and then I had to pay the driver with a certified check because the drivers don't take cards. That was a slight problem because we couldn't ship $1100 in time to make the Tennessee drop off, so we paid him in San Diego. It wasn't a big deal, but it was inconvenient. The driver showed up on time and was very thorough. He walked around the car, just like we did. The car had been safely checked just before he finished, the day before he showed up. They did a very good job and we're happy with them.
My daughter went to school up in Baltimore, Maryland and instead of me and her driving, I shipped the car. I did research six months ago and Ship a Car was more responsive. I requested an online quote and the representative immediately responded back. Then we started back and forth ‘cause I asked questions. It took three months before I decided on going with them. Their rep periodically touched bases with me to see if I was still planning on using them, plus their the rate was reasonable. They were very friendly and I felt safe and comfortable with them.
The delivery wasn't on time but I knew the nature of the beast was they will tell you within a 30-minute window and it ends up being an hour, and I prepared myself for that. They picked the car one mile from the house and put it on the back of the trailer and it ended up in Maryland in two days. Overall it was good and dependable service. My daughter will be coming back in four weeks so I’ll probably contact Ship a Car again and ship the car back here.
My experience when shipping my car was super. This was the first time that had ever needed to ship a car and I must say that shipacardirect.com put my mind at ease. I will definitely keep this company in my list of contacts and use their services in the future. Wish everything was this easy.
We were moving from South Carolina to Tennessee and upon research, Ship a Car Direct’s reviews were better and I got more information on that company than I could with others. I got a quote over the phone and it was fair. There was one trucker who called me because his truck broke down and he had to cancel. But he said that if it sits there for too long, it’s because the quote is low and I could bump it up a little bit, which I didn’t. I wasn't in a hurry, so I didn’t bother. I have a family member back in South Carolina who could handle the pick-up for me, so I wasn't concerned. I was there at drop-off and it was the same driver from South Carolina. He was a nice old man, so I had no issues. He left in the morning and got in late in Tennessee but he doesn’t do drop-offs at night time and I was fine with that.
They will give you a quote, higher than all... But will say the right things against other companies to make it worth the additional cost... As soon as you give them your credit card info you will get a steady e-mails stating only estimate price will probably be higher. Buyer beware. Def scam. Not honest on phone.
We apologize if there was ever any miscommunication on our part regarding the quote and pricing. We try our best to be as up front as possible regarding the price and any possible price increases, especially when dealing with remote locations like Montana. You placed your order with us on 10/5 and then cancelled the next day 10/6. We usually need more time than this to help secure a carrier and finalize the price and dates. We only charge our customer's card when we dispatch a carrier for your car. Our apologies if we did not make this clear over the phone or in our emails, we will work on improving that moving forward, Thank you.
Angela supported me through the process and she was extremely helpful and very professional. I selected Ship a Car based on web reviews, so I had "buyer beware" syndrome. She put me at ease, and my vintage '73 Triumph TR6 was shipped on time, delivered early and was in perfect condition. I highly recommended Ship a Car Direct.
I used Ship a Car Direct to move a car from Las Vegas, NV to Albany, NY. I found their pricing to be competitive and their service was excellent. Absolutely no problems. Their driver picked up the car when they said they would and delivered it the same way. They were able to move the car across the country in less than one week and the car was received in the same condition it was shipped.
I'm a medical student. My car has been in the North East for a while and I needed my car shipped as I was moving back to Texas. I did a lot of search and reviews and Ship a Car Direct had a good history so I went with them. I got a lower quote from somebody else but Ship a Car was willing to match it so it was a good experience. Their rep, Jenifer, was awesome and good with keeping in contact. She was easy to get ahold of and if she gets anything, she always made sure to call back within half an hour or so. There were no disappointments and only great expectations in the level of service they provided. I highly recommend them.
I had a great experience with Ship a Car Direct with no areas of concern throughout the whole process of my car being shipped across the country when I relocated. So, I was very happy with them. They had a stellar reputation in transport service. I was satisfied with what I read on the reviews and the conversations that I had with the staff. Their quote was accurate, there were no hidden costs and it was fair. From scheduling to receiving my vehicle, everyone was professional and courteous. They would answer any question, whether it was minute or large. They were always available anytime I had any concern about the timing, anything on the process. They helped to alleviate my fears along the way being the first time I've used a service like that.
I was moving and picked Ship a Car off the internet. The reps were very helpful, informative and awesome. The quote I got was very good, and the price I paid was about the same as the quote. Their level of service was excellent too.
I needed to ship a vehicle from Detroit to Denver. The quote I got from Ship a Car Direct was high but I felt better that they would deliver. The representative I dealt with was excellent, friendly, prompt and efficient. The driver was especially good, patient, and on time. It has been an excellent experience.
Ship a Car Direct held my hand all the way through the process of shipping my car across country. They did very well anticipating every concern I would have as a newbie to this type of service and I never felt left out of the loop. I also appreciate that there were no hidden cost. I say just stop your search and use these guys. They are reasonable in every possible way!
I was moving from California to North Carolina. Ship a Car Direct answered all my questions and all the online reviews were good, that's why I decided to go with them. There were a lot of videos with questions and answers on their website and it was helpful. I also talked with Matt and he's the one that always answers all my questions. Everything was perfect and as I expected.
I’m a soldier and I was moving from one state to another. I wanted to ship my car and Ship a Car Direct came highly recommended by two of my co-workers. I called them based on the trust I had on the recommenders and their quote was very fair. I also dealt with a man named Scott who was exceptional. There are a lot of shady characters in this industry, but Scott was a straight-shooter, above-board, and very helpful throughout the whole process. Overall, Ship a Car Direct was awesome and I’ll use them again.
My son decided to stay at a different location, relocated and needed a car sent. I checked two or three companies online and Ship a Car's price was definitely more competitive, and they had good consumer reviews. The quote was incredibly accurate and they have good customer service, very timely responses to any concerns or questions. My son didn't have a bank account set up, so the credit card was a nice option, but a separate party picks up the car and it would’ve been better if they had been apprised a little earlier and knew the situation. We had a little hiccup when I tried to pay using a credit card. When the driver showed up, he was unaware of that and got a little nervous. Ship a Car called his company and took care of it, but the experience could have been a little bit smoother. Overall, it was an excellent service and everything went smoothly. They did everything they said they were going to and they were always there.
From the beginning of looking for a automotive transportation company, I conducted a lot of research and found that Ship a Car Direct was far more competent and informative than the others. From the moment I talked with John, I was informed and knew exactly how things were going. I would highly recommend this company!
I needed a car moved from Massachusetts to Florida. I really had no timeframe. I started the process 2 1/2 months before I needed the car. I got tons of emails and texts from companies. I narrowed it down to Ship a Car Direct based on other reviews. All I wanted was the car here with no damage. They sent me helpful videos on how to get the car ready, what needed to be done as far as the process (taking pictures with their time dated app etc...). I got emails and phone calls updating me on what was happening with the shipping. The first shipping company backed out, I got called right away. They put me back in the queue. It took some time but I also don't live in a high traffic part of Florida. The car, once picked up, arrived within 48 hours. The driver was great! Very courteous, called the night before and the morning of delivery. Car was exactly how it got put on the truck. I was very happy with the whole experience.
I read some online reviews and Ship a Car Direct had way more positive reviews than other companies. They had 4,000 reviews versus their second competitor having 1,000 reviews, so I went with them. The quotes from other companies were $20 to $50 cheaper but I figured that wasn't enough compared to the service that Ship a Car's customers were raving about. The quote I got from Ship a Car was good. I had to pay a bit more because I had to pay the carrier to load up my car but I was fine with it. I had a problem with the carrier because they didn't fax over my summation to the final carrier. My car was shipped but I didn't receive it days prior. I was worried about that, but the Ship a Car rep Eric got on it and the carrier finally contacted me. Overall, Ship a Car was reliable.
In an industry not known for many good qualities, Ship a Car Direct stands out as exemplary. Great customer service in sales, pick up and delivery points. Any questions I sent out in email were answered amazingly promptly. Use of app for photos gave me a great sense of confidence that had anything happened to our car, I would have easy access to a good solution. I have already recommended them to others.
From the beginning, when I received my quote and was in communication with John, at Ship A Car Direct, to utilizing the app for photo documentation of the exact condition of my Mini, to having it dropped off across the country in great condition - I was assured all along the way of the status and timing. My questions were answered promptly and I was able to call the driver, RB, while he was en route. Great company!
Having never shipped a car previously, we were concerned about how it all worked and whether it would be a hassle. Ship a Car Direct immediately lined up our carrier. Pick up was seamless and every inch of the car was inspected and noted. We had a hiccup when the delivery driver needed to deliver it a day before we could accept it, but the company (Julie) worked the issue through quite easily and the resolution worked perfectly. Have another car to ship in a month and we will definitely use Ship A Car Direct again.
My daughter will attend the PhD program in Indiana and she needs a car. I found Ship A Car Direct from the Consumer Affairs website and also, my friend said it's very good. Within one week, they sent me all the things, the rules, and the procedures but not the final people who would ship my car so I was worried because we will be going with the car the same day. But it all worked out in the end, and the service was excellent. If I was worried about anything, I could go online and talk with the representative.
They're very helpful and tried to calm me down because I had the quote two weeks early and in the final two days, the price changed. We paid $200 higher than what they quoted. Eventually, they reduced it and gave me some of my money back. They paid half, and I paid half. I would recommend them because they're a trustable company. They really want to serve people and not only take their money.
We were moving from Seattle to North Carolina and we needed to ship our personal car. Ship a Car Direct had the best price and their salesperson was helpful and very clear with the process. I called them and he explained that they would try to get somebody to pick it up at our agreed price. And if they didn't, they would offer a little bit more and split the difference with me.
The driver was super helpful, too. We had arranged to drop the car off at a dealership because they didn't have anybody who was going to be flexible when we were setting up the pickup. We called him on the day of the pickup and he was staying at a hotel closer to where we were staying so we could just bring it over at his location early. He made contacts several times during the trip.
The company was very good and proactive about keeping us informed about what the next steps were and all the way through the process. The car was picked up on the 22nd and then it was delivered like nine days later. It was done on time and the person who shipped it was also very proactive. When he noticed that our grill was loose, he secured it and tightened it for us to make sure that there wasn't any damage on the trip. It was an excellent experience, great communication, and the people that I dealt with were very professional.
I got a good reference from my friends who used Ship a Car Direct many times in the past. They said, “You can directly go with Ship a Car Direct.” So, I chose them and it turned out good. I used the online calculator for a quote and then someone reached out to me. The quote they gave was better than what I was expecting. The driver gave me updates about every situation, where he was and when he'll arrive. He was professional. I got my delivery on time and the experience overall was good.
Ship a Car Direct Company Information
- Social media:
- Company Name:
- Ship a Car Direct
- Year Founded:
- Formerly Named:
- Safe-Direct Car Shipping
- 150 Murray St Unit 224
- Postal Code:
- United States