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Ship a Car Direct Reviews

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About Ship a Car Direct

Ship a Car Direct is an auto transport broker that sets customers up with one of its pre-screened car carriers and answers any questions clients have about vehicle transportation. The company offers open and enclosed vehicle transport and accommodates any size of vehicle.

Visit shipacardirect.com
Pros
  • Door-to-door shipping
  • No upfront deposit required
  • $500 built-in insurance
Cons
  • No terminal-to-terminal shipping

Ship a Car Direct Reviews

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    How do I know I can trust these reviews about Ship a Car Direct?
    • 4,962,754 reviews on ConsumerAffairs are verified.
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    Page 10 Reviews 1130 - 1280
    Verified purchase
    Staff

    Reviewed Jan. 19, 2018

    The people I dealt with at Ship a Car Direct were very efficient, very friendly, everything was straightforward and clear, easy to understand it. Whenever I ran into questions I would have them answered immediately. It was a great service. I would highly recommend it to others.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Jennifer,

    We are delighted to know that our representatives were friendly and efficient in assisting you. We are also happy to know that we were able to provide you with great service. We truly appreciate your recommendations! :)

    Verified purchase
    StaffDelivery & Shipping

    Reviewed Jan. 19, 2018

    We were changing winter quarters from St. Augustine to Scottsdale. I found Ship a Car online and it looked like it had high ratings. I talked to a guy who was very helpful. I had not shipped a car before, but he was very informative and he held my hand through the whole process. The driver's English was spotty, but he turned out to be quite trustworthy and reliable. We had a lot of stuff in the car that was undisturbed. He also showed up when he said he would. They're a great company.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello James,

    We are glad to know that you had a wonderful experience in your first time shipping a vehicle. It was our pleasure to assist you and thank you for choosing Ship A Car Direct! :)

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 18, 2018

    I checked Ship a Car Direct's reviews from the online website, and I went with them in moving my vehicle from Virginia to Texas because of work. I called the number from the website and the lady helped me with the quote, which was okay. Their customer representative was very pleasant and everything was explained clearly, so it was a very good experience. The service is excellent. It was very swift and I got the car in less than two days. Definitely, I will recommend.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Muhammad,

    We are glad to know that you find our customer service representative(s) very pleasant and helpful. I am sure they had a wonderful time assisting you to provide you an excellent service. Thank you for your recommendations! :)

    Verified purchase
    PricePunctuality & SpeedDelivery & Shipping

    Reviewed Jan. 16, 2018

    My auto transport was virtually painless. Pick and delivery were both timely and convenient. I was so happy to have my cars delivered in perfect condition. I took the time to slowly walk around each of the vehicles I had transported. The price and the service was reasonable, no stress!!!

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello William,

    We are delighted to know that the transport of your vehicles was painless and that it arrived in perfect condition. It has always been our goal to provide a stress-free experience to our customers. Thank you so much for your trust and positive comments!

    Verified purchase

    Reviewed Jan. 16, 2018

    I was looking for a car moving company, I got a lot of them but Ship a Car Direct stood out among all of them. I read their reviews and watched the videos too. I am proud to say that I chose the best company among all. They keep you updated every second. Scott and his crew are the best.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Rita,

    It has been our pleasure to have assisted you with the transport of your vehicle. I am sure Scott and the rest of the staff involved was happy to have served you. It is also heart-warming to hear that we are the best company. Thank you so much for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Jan. 16, 2018

    Ship A Car Direct provides great customer service. From the very first initial phone call they were pleasant and offered helpful information. Pricing was very reasonable. Phone calls were answered in a timely manner and messages were responded quickly. They show they really care about the progress of your car shipment after they get their payment. Their customer support line was very useful.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Mayra,

    It is an honor to have served you. We are so glad to know that we were able to show you we care about your car's transport and that you had a an excellent experience with us. Thank you for the trust and for sharing your experience. We will be more than happy to assist you in your future move(s).

    Verified purchase
    StaffDelivery & Shipping

    Reviewed Jan. 15, 2018

    I had bad experiences with car carriers before, so has a few of my friends. I was skeptical at first of this company, but then I decided to give it a try anyways. The rep I had was very responsive and thorough in terms of making sure that I understood the process. I like the transparency. My car was shipped in the time that I selected, and everything went very smoothly. Shout out to Eve!

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Susanna,

    We are delighted to know that everything went smoothly with the transport of your vehicle. We always strive to be responsive and be clear about the transport process. We will surely commend Eve for a job well done! Thank you for choosing Ship A Car Direct!

    Verified purchase
    Staff

    Reviewed Jan. 15, 2018

    I was relocating and I researched a bunch of auto transport companies. Ship a Car had a better rating both with the Better Business Bureau and another comments I read. I also called around, got a lot of other estimates, and the quote that Ship a Car gave me was within the ballpark of what everybody else was charging. Their service was excellent and I was happy with my experience.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Daniel,

    Thank you for the positive comments. We always strive to make sure that we are able to provide an excellent service and we are so happy to know that you are happy with your experience with us. We are looking forward to serve you again!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 14, 2018

    Everything worked out fine with Ship A Car Direct. The online stuff and communication were good. The CSR did pretty well with emailing. And then, working with the driver was fine. The car got in location on time. My experience was excellent!

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Rob,

    We are glad to know that you had an excellent experience with Ship A Car Direct! We will be more than happy to serve you again if there is a need for you to transport your vehicle again in the future. Thank you so much!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 13, 2018

    Two months before my cars got shipped I contacted Ship A Car Direct. They kept in contact with me, constantly asking me if I had any changes. Everything was great talking to the customer service rep. We originally wanted a close shipment because my wife had a brand new 2017 Lincoln MKZ. We didn't want to get that messed up. So we just talked to them and they said they'll make sure that there'll be no scratches. My wife felt at ease so we went that way and the car got delivered. The driver was awesome. He made sure he inspected the car for scratches and everything. Ship a Car Direct has great customer service and we had a great experience. I recommend them to anybody.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Byron,

    Thank you for sharing your experience. We are so delighted to know that our representatives were able to make your wife felt at ease and that everything went great!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 12, 2018

    This is my second time using Ship a Car Direct and I am highly satisfied with their service and would use them again in the future without hesitation. My car was picked up and delivered on schedule and without any damages and communication was excellent between the transporter and my representative.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Evelyn,

    Thank you for your review and for choosing Ship A Car Direct again. We are happy that you were highly satisfied with the service we provided. Looking forward to serve you again in the future! Have a great weekend!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Jan. 12, 2018

    Kostas, the gentleman I spoke with from Ship a Car Direct was fantastic all the way through. I also liked the videos that the owner posted on the website. I thought that they were easy for somebody to watch. I liked the triggers for the marketing and there was a human I could talk to. I’ve got a son who is 22 with a learning disability and had to get a car back over here, all the way from California to Florida.

    However, we had a little bit of difficulty with the secondary company. They couldn’t get us the day that they were supposed to because of the fires in LA, from what I’ve heard. But Kostas was really good at managing expectations and staying on top of the situation. He was available all hours at all days. The delivery process took seven days, which was within the timeframe they promised. The driver met me at 10:00 at night, which was within his shift and it was the same guy that my son had met when he picked up the car. Overall, the handholding was excellent. Kostas was as involved as I needed him to be. I’m in customer service to a certain extent so I’ve got high expectations and he was amazing. My experience was great.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Lizz,

    We will surely commend Kosta for a job well done! We are happy to know that in the end you had a great experience with Ship A Car Direct.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 11, 2018

    My husband and I were going to California for the winter and we didn't want to rent a car in California because it's expensive. It‘s about $2000 cheaper to just bring the car out and have the convenience and the comfort of your own car. I was going to use somebody else that was recommended to me by a friend but he was not able to take the car when we needed it taken. You have to kind of work with their schedule. They can't be in California or New York at the same time. Since he couldn't make it, I went online and looked. I happened to find Ship A Car Direct. I called them and I spoke with Stephan. From there, it went very smoothly. I told them what we needed and he asked the questions he needed.

    The ongoing communication with Ship A Car Direct was very good. It was interesting because I got all these contacts about how it was and how we were doing. It's almost too much. One thing I also really liked is that they have an app. It is used to take pictures of the car before you give it to the shipper so that if there's an issue on the other side, you've got proof of what the car looked like. They also have proof because the pictures go right to them. So, they can help you out in case there's an issue. The pickup of the car went very smoothly. The outfit they connected us with for getting the car across was absolutely excellent! It was a seamless experience. I would use them again, and I probably will be in a few months. I highly recommend Ship A Car Direct.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Pamela,

    We are glad to know that the transport of your vehicle went smoothly. We also appreciate your high recommendations and please know that we will be more than happy to assist you with your future moves! :) Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Jan. 10, 2018

    I heard a lot of really good things about Ship a Car Direct. They have a very good pricing compared to other prices that I would think. Being able to use the price calculator without having to put in any personal information made it a little bit easier like not being able to see the whole bunch of emails and other stuff. Because a lot of times when you do that you end up getting emails from all other places and random calls. Another deciding factor was the customer service and how quick they got back to me.

    I called their customer service once and they're friendly. They answered all my questions and the person I talked to, Eve, was really sweet. She takes her time to explain the process and how it was going to go. With that I found very important because it's the first time I've ever shipped the car and it's sketchy shipping a car across the country. She told me everything I needed to know.

    I basically set it up, I waited until the guy came and then when he came he contacted me a couple of times to let me know he was on his way, what day he'd pick it up. And then he picked it up and called. I met him down the street from my house, which is pretty cool so I could walk home. I had a couple of questions for him too and he answered all of them. He was really nice.

    My car came in seven days which is quick and easy. They got in contact with me two days before my car came and I picked a spot to pick my car up because there was no way he was getting down my road. Then I picked up my car and it was simple and easy. My car came with the same condition completely. Ship a Car is great and I would definitely use them again. I was very satisfied with the whole service, the pricing, through the customer service and how quick it was. I had a lot of concerns and they basically all vanished once I started talking to them, which is really cool.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Jan. 10, 2018

    I shopped around and got a good quote from Ship a Car Direct. I was more comfortable with them because they do car shipping and they know what they are shipping unlike other companies who arrange for a car shipper so their answers were not quite appropriate. I had to hand over my keys to my friend because I had a flight to catch. I was happy that the car came in one piece and on time. It was snowing out here all year, but as soon as car was picked up, the next day it was delivered. They were able to take care of it and the paper documents were inside. As soon as we reached the destination, the guy handed over the documents to me. The auto transporter was really nice and I said thank you to him.

    I had a good experience with Ship a Car Direct and have recommended them to two friends. I said to them that this was my first time working with Ship a Car Direct and it worked out well. Their staff called me and was constantly in touch with me, letting me know that there was a delay because of the holiday season which I understood.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 9, 2018

    The initial price that Ship a Car Direct quoted was pretty much accurate. They didn't increase anything. Customer service reps were friendly and on time in doing all the tracking things, given they keep on sending up to date information, like where's my car and other stuff. The vehicle arrived on time and in good condition. I didn't see any scratches when delivered.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Naresh,

    We are glad to know that your vehicle was delivered on time and in good condition. Thank you for sharing your experience. Please now that it has been our pleasure assisting you.

    Verified purchase
    Staff

    Reviewed Jan. 8, 2018

    Shipped a car from California to a family member in Omaha a couple of days after Christmas. Sergio the driver was very professional and took care of everything. No hassle, no damage. I'm very pleased with how easy it was to ship my car. Would definitely use this service again.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Sandy,

    We are delighted to know that you were pleased with the outcome of the transport of your vehicle. It will be our pleasure to be able to assist you again in your future move(s). Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 8, 2018

    I was moving back East. Ship a Car Direct was pretty quick on getting back to me with my invoice. The initial quote given to me was lower than the actual price, which compared to other people was the best rate. I've had fantastic interactions with customer service, and the driver was a really good guy. I enjoyed his company and we had a nice conversation. The vehicle arrived looking the same way I left it. I would recommend Ship a Car Direct based on my experience, and also for friends to contact them and see if they'd take care of them. It was my first time doing it and it was flawless.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Mark,

    We are happy to know that your first time experience transporting your car went flawless. We are also happy to know that you had a wonderful interactions with our representatives and I am sure they had an amazing time assisting you. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 8, 2018

    This is the second time I've shipped with Ship a Car Direct. I did it first a couple years ago to move out to Michigan from California for graduate school. So it's like a temporary like a year and a half program that I was going to be in Michigan for that long. I just moved back to California so I chose Ship a Car again because I really had a good experience them the first time.

    I knew I could trust the price of Ship a Car and that they were going to do their best to find a really high quality carrier with the price I had been quoted at. I've enjoyed it both times. It's been really easy. I really don't have to worry about my car, where it is, because they are always prompt when I'm calling. But the car gets dirty every time but that's because it's an open door container so no qualms besides that.

    I got calls and such from customer service representatives. We're trying to figure out like what time and what day my car would get picked up and where it would get dropped off and they were really under a tight kind of constraint because I had a specific date that I was flying to California and it was right around Christmas so the customer service representative was in steady contact with me, calling me and saying, "You know we still don't have a carrier yet. But what flexibility do you have around your date so we can work with?"

    It was really easy for me because they just would call me if they had more questions or if they found a carrier that was needed at the specific date. Ship a Car was super forward with all that stuff and I was super busy with moving, getting ready to move to California and graduate from grad school. So it was really helpful to kind of let them take the rein. It's really high quality service.

    If ever I need to ship my own car again I will use Ship a Car because I trust them and I know that my car gets there in one piece and in good condition. In the same condition as when I dropped it off and that they were really smart about the carriers that they choose. They treat my car like it's their car and that's really helpful for me. I would definitely recommend Ship a Car Direct if I have a friend who is moving and in need of this type of services.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Jan. 7, 2018

    I shipped my mother's car from California to North Carolina and everything went well. I did a little research online and Ship a Car Direct had good reviews, so I gave this company a shot. I originated the process, then I passed it off to my mom. It was good to be able to get some initial input before I made the decision, and the online quote given to me was helpful. The gal I dealt with was wonderful and very thorough. She made sure I had her contact, followed up with other emails and guided my mother through the process when she was ready to pull the switch.

    The driver had a delay because of traffic, but as soon as he realized that, he was very prompt in letting us know what was happening. So, there really were not any glitches that were within his control. The car was on time and they even picked it up earlier than we thought, as well as delivered a little earlier than we thought it was going be delivered. Everything was positive. We did not have anything that would prevent us from suggesting the company to other people as it worked really well for us.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Nikki,

    It is so heart-warming to know that you had a positive experience with Ship A Car Direct. We are happy to know that your car has been delivered safe and sound in a timely-manner. Thank you for recommending our services to others!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 7, 2018

    I was moving, so I needed to ship my Volkswagen Jetta. I found Ship a Car Direct on the internet, and they had good reviews, so I went with them. I put a quote online, then they contacted me, and their customer service representative did great. She was very informative. The quote they gave me was all right. I wasn’t cheap, but it wasn’t very expensive either. Ship a Car was honest. There were no hidden fees, and everything was on time.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Rashad,

    It has always been our practice to be honest to our customers and set proper expectations to our customers. We are glad to know that you were able to get all the information you needed before shipping your vehicle and that in the end, the transport went well. Looking forward to serve you again!

    Verified purchase
    Customer ServiceStaffDelivery & Shipping

    Reviewed Jan. 6, 2018

    John made my car shipping experience a breeze. I was a first time car shipper and I had no clue what to do. I let John take the driver seat and I rode shotgun. He stayed in constant communication with me throughout the entire process. I will recommend this company to all my friends and family.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 6, 2018

    I had a very good experience with Ship a Car Direct. I've never done something like this before, so I went online and did a lot of shopping between the different people who do it. I also asked around to see if anybody had any experience with it. I got a quote from Ship a Car Direct, and evidently, once you ask for a quote, everybody in the world that does this finds out about it because I had 20 calls asking if I got a car in Florida that needed to come to Virginia. As for the pricing, the top shippers were all just about the same with Ship a Car Direct. And then, there were some other ones that were $500 cheaper and something didn't sound right there. How could there be a $500 difference? So, I didn't pick the cheapest.

    I decided to go with Ship a Car Direct and I was nervous because I've never dealt with them before. It was a big move 'cause it was kind of an expensive car. I didn't know what was going to happen before it would get here but when it showed up, it was on time like they predicted it. The car was in an excellent shape and I was very pleased with the whole process.

    When I first called, I talked to a lady and she got the process started. The next day, she was off when I called back to confirm so I left a message and she called me back even though she was off. She talked to me about the process and answered all my questions. And then, she followed up the process all the way through. She would call in and check on this and that. So, I was impressed with that. But Ship a Car Direct worried me to death for about two weeks 'cause it took me about that long to get everything lined up before they set the transport. Other than that, everything went great and I will recommend them to my friends or anybody who wants to do a transport.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 5, 2018

    Ship a Car Direct is a good broker. I got them based on their reviews. Jennifer sent me a quotation and I told her that their pricing looked expensive. We compared with others and everybody else was giving it for a lot lesser price. She said she couldn't promise to bring the price down but she said she would try. Then, she came back with around $900 and I was around $700. She came up with a solution which was $800. The driver came late though. Whenever I called him he said the truck was having some problem and that he'd come the day after. After a day or two of delay, he finally came and collected my car in five minutes. I was expecting the car to come up on Friday, but it came here within three days. He handed out the car near my home. Everything else was really good. You can trust on Ship a Car Direct because they also have good talents.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Uday,

    We are glad to know that you had a really good experience. Thank you for trusting Ship A Car Direct!

    Verified purchase
    PriceStaffDelivery & Shipping

    Reviewed Jan. 4, 2018

    My company wanted to relocate me from Louisville, Kentucky to Atlanta, Georgia, and we were going to drive down as a family on one of our vehicles. I have another car, a little two-seat convertible, and I didn't want to drive it down. I also didn't want to drive separately and I wanted to drive all of us together in one car. So I decided to ship the convertible. I searched online and got a call from Ship A Car Direct. Then I got a quote from them and I felt like it was something that I was willing and able to do. I also liked the ease at which they made the transaction, and how they made the pick-up and delivery possible. Plus, the whole online aspect of setting everything up was nice and helpful. Other than that, their reps were friendly and easy to understand and get in contact with. They were professional, too. Ship a Car Direct met my expectation and it was a good experience overall.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed Jan. 3, 2018

    This was my third time using Ship A Car Direct, and I can attest they are the ONLY company I will entrust with my vehicles again and again (if only they could move my household goods too)! If you've moved as many times as I have from coast to coast, it is extremely stressful and difficult to find moving companies who you can entrust with your valuables. It was a blessing to have a company like Ship A Car Direct, where after accepting my quote, I didn't have to worry about anything. Pick-up, drop-off, DONE! Not a single scratch on my babies; and with their informative videos, customer friendly agents, and competitive pricing - Look no Further than Ship A Car Direct!

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 3, 2018

    I was moving and I used Ship a Car Direct for my vehicle. I've seen their good reviews. And I was given a fair quote, too. I worked with John and he was absolutely awesome. He was able to give me information and made sure that I was able to understand everything clearly. I had a clean line of communication with him. He also offered the ability to get updates through telephone, email or text. It was really good. Alex, the carrier driver, was great as well.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Todd,

    We are glad to know that John was able to provide you all the information you needed and that was able to communicate with you really well. We will surely give him a tap on the back! Thank you for choosing Ship A Car Direct.

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 2, 2018

    I got a quote from Ship a Car Direct to have my vehicle moved and it was good. My wife was the one who dealt with the customer service and overall, it was a good experience with Ship a Car Direct.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Anupam,

    Thank you for your positive feedback. We are very pleased to hear that you had a good experience. If you will be transporting a vehicle again soon, please do not hesitate to contact us and we will be happy to assist.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 2, 2018

    As I don't need to tell any of you researching car shippers, there are a ton of them out there and the whole process is nervewracking and can be very confusing. Although I found some shippers that were cheaper than Ship a Car Direct, Ship a Car Direct made me feel the most comfortable about trusting them with such a big decision and an important possession (my car!).

    From the very beginning, Ship a Car Direct always responded to me in a timely matter, adequately answered all of my questions and explained how the process would work. My representative Eve was with me the entire time, for which I could not be more grateful. The pickup and dropoff of my car were both on time and, despite a trip clear across the country in an open carrier, my car arrived unscathed.

    I would definitely recommend Ship a Car Direct to a friend or use them to ship a car again (although I'm hoping I won't have to :)). My only recommendation to make their service better is to have a way to track your car as it moves from point A to point B. I wanted to be able to see if my car was still on track to arrive on the West Coast when we thought it would, but the only way I could do that was by contacting my representative. Although she was very helpful and got me the information I needed, I would have rather been able to do it myself online or on the app. Overall, it was a good experience, hassle-free and worth the extra money.

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    Verified purchase
    Delivery & Shipping

    Reviewed Jan. 2, 2018

    Car move from Silicon Valley to Boston - I am first time customer to Ship a Car Direct. This company is really very customer friendly and performed the move extremely professionally keeping me informed all the way till delivery. I am very happy with this company. I will become customer again for my next move.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Kalyan, we are glad to hear that your first time transporting your vehicle with us went smoothly. It is heart-warming to know that you're very happy with Ship A Car Direct. Looking forward to do business with you again. Happy New Year!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Jan. 2, 2018

    Ship a Car Direct was professional and very helpful by providing information about the process of transporting a vehicle. Our agent David was very helpful and prompt at returning phone calls. Vehicle was picked up and delivered on scheduled days. We were contacted in advance for pick up and delivery. Car was received in perfect condition. I would highly recommend this company and will definitely use them in the future. I chose this company based on good reviews, and this is why I am taking the time to let you know what a great experience I had.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Jan. 2, 2018

    I have shipped cars and trailered my own in the past. All the time I looked for a broker to set up the move I was always inundated with phone calls, text msgs, and emails all asking for the same thing and wanting the same commitments but not really any from them. This time I did research and found this company that was straightforward, helped with all aspects, guaranteed what they promised and had a great driver. The price was comparable if not better so I tried and was thoroughly pleased. Yes I would get in touch with them again if I’m in the need.

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    Customer ServicePunctuality & SpeedDelivery & Shipping

    Reviewed Jan. 2, 2018

    This company is beyond 5 stars. The communication, the customer service and the delivery of vehicle early than anticipated was incredible. Jennifer was great and will def use again and recommend them to everyone. Thanks again guys!!

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    Response from Ship a Car Direct

    Hello Therese, we are delighted to know that Jennifer was great in assisting you and that you had an incredible experience with Ship A Car Direct. Thank you for your recommendations. Happy New Year!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 1, 2018

    After the initial payment, everything went fine to the pick-up and delivery of my car. I was moving from Maryland to California, and their estimate was about in the range which was shown up online on different calculators. I did the analysis and most of the websites were quoting me on that same range. After my initial request for a quote, I had a few questions about the rebate that they give if I submit an online review. I got a call from one of their customer service representatives and they explained the process and how that works. They have an application which you can download and basically take the pictures before your pickup happens and then at the delivery. So just in case there's anything happening to your car upon delivery, you have that proof handy and you can go to the claim.

    The drivers called me on the day of pickup and at what time they will be arriving. They also called me again to let me know that they would be reaching there in an hour. They were very good, and they picked up the car in time and they told me the estimated delivery time and they delivered the car right around that time. And then, an hour before delivery they called me again where I would be able to pick up my car when they were delivering it. The whole process was seamless and it was a good experience overall.

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    Response from Ship a Car Direct

    Hello Rupinder,

    Thank you for your positive comments. It was our honor to have served you. We are happy that your transport experience was seamless and we are looking forward to do business with you again.

    Verified purchase

    Reviewed Dec. 31, 2017

    I just got Ship a Car Direct's price and went with them. The pick up and drop off was easy and everything was great.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 31, 2017

    I would absolutely use Ship a Car Direct again. They made the process of transporting my car safe and easy. The communication was excellent. Within 1 minute of submitting my initial request, I had a phone call from Kosta - and every subsequent communication was equally easy. The car arrived without a scratch - and ahead of schedule with no surprises.

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    Staff

    Reviewed Dec. 30, 2017

    We have a home in Minnesota and and we needed to bring one car down to our home in California. Ship a Car Direct was honest and were very straightforward. Anything they said was honorable and believable, and it happened that way. Everybody was very professional, and the carrier who transported my vehicle did not try to get by something. It's been non-stressful and pleasant with Ship a Car Direct.

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    PriceStaffDelivery & Shipping

    Reviewed Dec. 29, 2017

    Ship a Car Direct had good reviews and I had a bad experience with another shipping company. I got a fair price from Ship a Car Direct's quote for shipping the car I bought in a different state. Their staff was very attentive, and I appreciated that a lot. They followed up well with what we had going on there. It was a nice experience.

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    Response from Ship a Car Direct

    Hello Keith,

    We are happy to know that you had a nice experience. We will surely commend our staff for their attentiveness. Looking forward to serve you again!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 28, 2017

    We were moving across the country. We had two cars and only one way to get one of them. Ship a Car Direct had the most reviews out of all the other companies that I found. Their customer service was good. They were very professional, answered all my questions, and provided us with all the information we needed. They also helped me find someone that was in the area at that time. Everything was on time. The carrier driver texted me and gave me up to date details and when he was scheduling an exact time, he would get there. And, the car was great. No damage. It got picked up on the 26th and delivered on the 30th.

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    Punctuality & SpeedDelivery & Shipping

    Reviewed Dec. 27, 2017

    The most important thing to me was on time in good condition and they met both of those. They kept me up to date on pick up and delivery. When they asked to deliver on Monday it was even better and let me schedule the sale of my existing vehicle. Thanks again.

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    Response from Ship a Car Direct

    Hello Cheryl, it is great to know that your vehicle arrived on time and in good condition. Thank you for trusting Ship A Car Direct. Have a wonderful holiday!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Dec. 27, 2017

    Someone from work recommended Ship a Car Direct like they had previously used. This was my first long distance move ever and the service was amazing. It was fast and of high quality, and I was so happy. The quote I got was pretty competitive to everyone else that I looked. The customer service rep was very efficient and had clear communication. She would alert me on any new details about the shipping.

    Ship a Car Direct has great quality of service. Whoever did the job were very flexible because I was able to rearrange delivery a couple of hours earlier. I moved my furniture and other stuff through a broker, and I had the most awful experience ever. Had I known, I'm like, "I wish Ship a Car would ship furniture as well." It was completely different. Ship a Car Direct was a little bit expensive, but it was worth it.

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    Customer ServiceStaff

    Reviewed Dec. 26, 2017

    Was in a bad situation with sudden death of a family member. Ship A Car Direct not only was empathetic, they went above & beyond to make sure all questions were answered and we were completely taken care of. A pleasure working with this company!

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    Response from Ship a Car Direct

    Hello Damien, our deepest sympathies! We are glad that we were able to take care of you. It has also been our pleasure to assist you. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer Service

    Reviewed Dec. 26, 2017

    We hired the services from Florida to Massachusetts, the driver name Jeff who works for JMS endeavors and was hired by Ship a Car. Lowering the car he left the door open and collided with the crane as well the car is not being able to close the door and Breaking and bending all the fender. Takes a month and does not answer calls. The insurance that has Progressive does not want to pay for that have a deductible and both companies do not respond. I don't recommend this company. USDOT number 703414 and 325294 MC. I hope you will not pass the same as my son.

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    Response from Ship a Car Direct

    Our sincere apologies for this situation and that the carrier is not responding to you. We have helped you through the steps for this damage claim and the carrier's insurance, Progressive, did approve the claim but their deductible is $2500 which is above what the damage repairs would be. The carrier, JMS, must pay anything that falls below the deductible amount. Since they have yet to respond, we have gone ahead and refunded you our fee of $225 and have authorized the remaining $275 of our Damage Free Guarantee coverage to be sent out to you for this so that you may either go through your insurance or pay the shop directly. We apologize that this has happened to you and we have removed this carrier from our list. We will continue to help you through this claim and get this resolved.

    Verified purchase
    StaffDelivery & Shipping

    Reviewed Dec. 26, 2017

    It was a great delivery experience and I want to share how friendly and helpful the driver was. When he unloaded the car it would not start. It went from Southern California to a very cold Indiana. The driver stayed and helped us start it and made sure we got going safely. He did not have to stay once he unloaded, but he even got his jumper cables out and got us started.

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    Response from Ship a Car Direct

    Hello Thomas, we are happy to know that you had a great experience. Thank you for choosing Ship A Car Direct. Looking forward to doing business with you again! Have a wonderful holiday!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 26, 2017

    I was moving my car from one state to another and there was a million people that contacted me. I didn’t realize that when I ask for a quote that I was getting everybody and their mother to call me and text me. So, that was a bit of a nightmare. The person that I initially spoke with at Ship a Car Direct went away and then another rep called me and said that she would be working with me moving forward. When we got to talking, she mentioned that she lived locally so I decided to go ahead with them.

    They gave such a large window of when they're going to come and deliver the car. They wanted to try and get the car Tuesday afternoon but it was snowing and freezing so we all agreed that it wasn’t the best combination to be picking up a car. And the next morning, it was sunny and dry. The driver didn’t speak a lot of English but he was very friendly. He knew what he was doing and he loaded up my car. They got the car here super fast, and they met my brother in their designated spot. It was easy-peasy.

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    Response from Ship a Car Direct

    Hello Cathy,

    We are glad to know that the transport of your vehicle was easy-peasy. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Dec. 25, 2017

    I was shipping a vehicle to my son in college in California. I did a little bit of research on the internet, read some of the reviews, and called a couple of people. All of the different price quotes were within a 20% ballpark of each other. But I also looked at performance and the delivery and pickup options, and Ship a Car Direct was the best fit for me. My communication with their rep was pretty much continuous from the time I booked the order until the order was fulfilled. I had repeated email communications, a text from the driver, an app to help me with documenting the condition of the vehicle, follow up emails, and a couple of phone conversation with them.

    The pickup driver that I dealt with was awesome. He met me at a convenient location to load the vehicle, and he was a top notch individual. He was courteous and helpful, and took his time with me and the vehicle. The process was very smooth from the electronic options through the execution of the pickup and delivery. So, I was very pleased with the service and I would use them again if I had to ship a vehicle.

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    Response from Ship a Car Direct

    Hello Stephen,

    I am so happy to know that you were pleased with the level of service we provided. I am sure the representative and driver enjoyed dealing with you, I will surely give them commendations for a job well done. Again, I am happy your transport went smooth from pick-up to delivery. Let us know if you need our service again, we are always here to assist!

    Verified purchase

    Reviewed Dec. 24, 2017

    Ship a Car Direct was pretty good. I've used them before so I used them again when I was giving my mom my vehicle. I'm moving across the country. So, I'm getting another car and I'll probably ship it with them again.

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    Delivery & Shipping

    Reviewed Dec. 23, 2017

    Ship A Car Direct actually listened to military families and delivered! While other TSP provided Quotes without any Confirmation, David actually found a bonded Carrier within a day and delivered on the Quote. Dependable TSP!

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    Response from Ship a Car Direct

    Hello Amitabh, it was our pleasure to assist you with the transport of your vehicle. We are glad it went smoothly! Thank you for trusting Ship A Car Direct!

    Verified purchase
    Punctuality & SpeedStaffDelivery & Shipping

    Reviewed Dec. 23, 2017

    I purchased a vehicle and I had to have it shipped from the seller's location to mine. The gentleman I spoke to was the more honest rep that I've talked to. Dealing with him was great. It was perfect. He's professional, courteous, and easy to work with. All in all, the service was quick, easy, and accurate.

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    PriceStaffDelivery & Shipping

    Reviewed Dec. 22, 2017

    When you go online and try to get a car shipping company, it's hit or miss. You'll never know what you're going to get. It's a valuable car and I did get lucky. Ship a Car Direct did a very good job. They made sure everything was done correctly. They only gave me two hours to get the car ready but it's been sitting off the road. A gentleman came here and he was knowledgeable. It turns out his lot is right by where my car was going in New York so I felt very comfortable. Moreover, the quote they gave was very fair. The car arrived pretty immaculate. My daughter tipped the driver a little extra because he picked it up Thursday and dropped it off Monday morning. I highly recommend them to anybody. They really stayed on the ball. They were tracking the car. I would definitely use them again.

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    StaffDelivery & Shipping

    Reviewed Dec. 22, 2017

    I liked what I saw on the website of Ship a Car Direct. I also liked the immediate callback, 24 by seven support. The person I dealt with was excellent. She kept me in the loop along the way because the process was new to us. We didn’t know that we had to wait for the vehicle to be shipped before we move on the 26th but she made it happen. The delivery was excellent as well and everything was clean. Ship a Car Direct is reliable and I'd definitely recommend them.

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    Response from Ship a Car Direct

    Hello Sumathi,

    Thank you for taking time to share your experience. I am sure Eve had a great time assisting you. We will surely give her a tap in the back for providing an excellent service. Thank you for providing us a perfect rating and for recommending us to your friends and family!

    Verified purchase
    PriceStaffDelivery & Shipping

    Reviewed Dec. 21, 2017

    My friends and colleagues were already using Ship a Car Direct's services and had a good experience so I went by their recommendation. I checked prices on the net, too. And when I called Ship a Car, theirs was competitive and much cheaper than what I saw on the net. Still, it was not that cheap. But more than the price, the feedback I got from my colleagues about the quality of their service and for the fact that they got the car to ship without any scratch on them in an on-time delivery were important factors for me.

    I spoke with John first about how much time the shipping was going to take and what the terms and conditions were. And immediately after my conversation with him, I had to fill out a few online forms which he has sent across. And there were some difficulties, too. I was traveling and I needed somebody to handle my car to be shipped on time. They were accommodating of all my requests. Once my car was shipped, I got a notification and there was a mail sent as well. And they also had a soft copy telling me about the person who took the car and handled it, and the condition. On a period of two days, I was kept on track on where the car was. And on the day of delivery which they promised, they were on-time so I was happy with their service.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 20, 2017

    Ship A Car Direct made what could have been a complicated situation fast and easy. Questions were easily answered either by phone or with on-line videos and pickup and delivery were scheduled and completed safely and efficiently. Would definitely recommend.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Keith, we are so glad to know that we were able to complete your car transport safely and efficiently. It has been our pleasure to have made things easy for you. Looking forward to do business with you in the future. Happy Holidays!

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 20, 2017

    Excellent service. I would recommend Ship a Car Direct to anyone who wants great service and professional courtesy. They maintain continual contact and explain what is occurring during your involvement with the company. They answer all questions and give you all the help that is required.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Anthony, we are totally delighted to that we were able to provide you a great service and showed professionalism in answering all your concerns. Thank you for choosing Ship A Car Direct, looking forward to do business with you again. Happy Holidays!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 20, 2017

    From the very first call to Scott, I was impressed with the way that Ship A Car Direct does business. Scott made me feel comfortable with the large decision that a lot of consumers are faced with: Once you have located a vehicle that you are interested in, in another state, is it cost effective to have it shipped to you? Ship A Car Direct quoted me what I felt was a very fair price for transport from California to Colorado. The rest of the process fell into place (thanks to Scott) and I could not be more pleased with my decision to go with Ship A Car Direct. The driver that delivered my vehicle was great, good communication throughout, and spot-on-time delivery as promised! I would not hesitate to recommend Ship A Car Direct and Scott to my friends.

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    Response from Ship a Car Direct

    Hello Patrick, we are happy to know that Scott made you feel comfortable. We are also happy to know that the driver that delivered your vehicle was great, was communicating with you all through out and as you also said "spot-on-time delivery as promised!" Thank you for recommending our services to your friends. Happy Holidays!

    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Dec. 20, 2017

    Ship a Car Direct's customer service representatives were really responsive and all my questions got answered. My friend shipped a car from Pittsburg to California last year, and he used Ship a Car Direct and everything has been smooth. And although their price was not the lowest, I took my friend's recommendation and used them, too, for peace of mind. I would definitely recommend them.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Dec. 20, 2017

    Shipping a car cross-countries is like buying a furnace. You do it once or twice in your life. I did it with Ship a Car Direct and everything worked well. My daughter moved from Bend, Oregon to the Boston area. We live out here in Redmond, which is part of greater Seattle area, and she got some clothes that she sent to me. We talked about it and she said it was going to be 3,000 miles in a little Honda Civic. I sent an email to Ship a Car Direct and talked to a guy named Costa. He was very professional and calming. He told me that he did it 30 to 40 times a month and he seemed to assure me that they'd take care of it. He answered all my questions and was very upfront with the cost. He said the price would be $800 bucks, and in the end it was $800. I also looked at the internet and figured that the company was pretty reputable.

    Then I was able to call the dispatcher, Allan, to come in, and that worked pretty well, too. He was really helpful and confident. He was great and I would recommend him. Everything was on time as well. They were a day off on the anticipated delivery and they said they went off for two or three days. That was cool. We were also concerned about how much we could load on the car and my daughter liked to have the thing loaded so you can't see out of it. I told her we couldn't do that because if they have to take the car out of the carrier for some reason, they couldn't do that. They have videos on their website and I looked at those. They said they ship cars and not households. But they let us put some stuff on the floor and on the back. They were nice on that. It would also be good if they give you an idea from their website on how long it would take to ship a car from coast to coast.

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    PricePunctuality & Speed

    Reviewed Dec. 19, 2017

    Ship a Car Direct is a cheap and quick way to get your car across country. It was cheaper than driving and getting a hotel. The transport took about two days and my car arrived undamaged. The carriers were from Mongolia and they didn't speak a whole lot of English but they were nice.

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    PriceStaff

    Reviewed Dec. 18, 2017

    A totally excellent experience from start to finish with Ship a Car Direct. Jennifer helped me through the entire process and Nick the carrier was very professional. I could not be happier with the service, price, and care. This was a fantastic experience and I will recommend Ship a Car Direct to friends and family.

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    Response from Ship a Car Direct

    Hello Meryl, thank you for all the good words. We are so happy to know that Jennifer helped you through the entire process and Nick the carrier was very professional.We are also happy to know that you had to quote "A totally excellent experience from start to finish with Ship a Car Direct." Happy Holidays!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 18, 2017

    I took a little vacation out of state. I wanted to fly there and I also wanted my car to be there. Ship A Car Direct was a top-rated company. They have very good reviews. I chose them and the results were excellent. The car came in just as expected, right on time, within the two hour window that they gave me. The car came in with no nicks and no scratches. Everything was nice, and I was very satisfied with that. The rep constantly emailed and called me. They kept me up to date on everything that was going to happen. After the car was picked up, they notified me again. They wanted to make sure the car was picked up and delivered on time. It was a pretty good experience. It's a pretty good company if they keep in contact with you. I would definitely use Ship A Car Direct again and I recommend them to anybody.

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    Customer ServiceStaffDelivery & Shipping

    Reviewed Dec. 17, 2017

    Ship a Car Direct was easy to deal with. I read their reviews and when I got a hold of the transport coordinator, Scott, he was very informative. I had a divorce and my ex-husband got the condo in California and I got the lake house in Michigan so I needed the car shipped to Michigan. Ship a Car Direct made everything very easy and simple. And my ex-husband took care of the pick up on his end. They had to meet with him. He took the car outside and gave it to them, and they brought it. And the car arrived great.

    The customer service team was terrific because I had to change the schedule once. And then, when I told them I could already do it, they were there for me within a day. They were able to make it happen. They stuck with me and didn’t bother me, and everything worked out fine. The guy who delivered my vehicle once we’ve got to my house on my end was super nice. I was worried when I was going to be shipping my car because my boxes and my clothes showed up at my house all broken and things were broken in them, but it went smoothly. It made a very stressful situation less stressful. Ship a Car Direct was fantastic and I would definitely refer them to anybody.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Dec. 16, 2017

    Our other car was on fire a little bit and had to go to an auto body shop. We were out of state and so we had to have another car shipped from Massachusetts to New York. I called Ship a Car Direct on the phone and the quote I was given was very good and reasonable. Everybody I talked to was good. They were accurate and quick.

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    Price

    Reviewed Dec. 15, 2017

    I moved to St. Louis. I looked at Ship a Car Direct online and they had good reviews. The quote they gave me was not that low but it was fair.

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    Response from Ship a Car Direct

    Hello Bharat, thank you for your feedback. We are happy to know that we were able to assist you in your car transport. Happy Holidays!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 14, 2017

    Matt from Ship a Car Direct was so nice on the phone. He explained several things to me, answered my questions and he assured me that the car would be shipped covered in a covered container or truck. He made me feel like he would take care of my car while others were really curt and didn't care whether they have my business or not. The price was a little higher than others but I had the peace of mind that my car would be well taken care of. Also, the driver was very nice and courteous. He rolled the car off of the trailer.

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    Response from Ship a Car Direct

    Hello Amy, we are so delighted to know that Matt made you feel taken care of which is not unusual of him as he always makes sure to make our clients comfortable. It is also great to know that the driver was very nice and courteous. Thank you for choosing Ship A Car Direct! Happy Holidays!

    Verified purchase
    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Dec. 13, 2017

    I was moving a car from Arizona to Connecticut, to another family member. I googled Ship a Car Direct and it felt like they have a good website. Plus, they have positive reviews and they answered my questions in a timely manner. The general price range of my transport was also in the ballpark. It was fast and professional. Jennifer, the transport organizer was excellent. She got back to me when I asked questions online, which I did in the middle of the night. Other than that, they wanted it in all cash at delivery, which I felt was a little bit clunky. And so I ended up paying extra for a Visa credit card fee. However, still, they have very strong service.

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    Response from Ship a Car Direct

    Hello Peter, we are glad to know that Jennifer was excellent in helping organize your car transport. Thank you for choosing Ship A Car Direct. Happy Holidays!

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 13, 2017

    My car was delivered quickly to my address and they met me at a time in the day when it was convenient for me. It was in excellent shape, with no new scratches or damage. I'm grateful because otherwise I'd have had to drive the car all the way across the country myself. I'd highly recommend this service to anyone looking to ship a car.

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    Response from Ship a Car Direct

    Hello Michael, we are happy to know that your car has been delivered safe and sound. It has been our pleasure to have helped you and thank you for your high recommendations. Looking forward to do business with you again! Happy Holidays!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 12, 2017

    I bought a car and Ship a Car Direct transported it from Georgia to Albuquerque. Their reps were great. We had some trouble with the scheduling so there was a delay. However, they, in turn, made up for the time with the shipper so the overall length of time was fine. They were exemplary. They were constantly in contact and always followed through. However, I put them in a situation too. I had trouble putting the money together. I thought I had it all sitting right there ready to go, but it turned out I didn't. In turn, I had to reschedule it numerous times, which they were ecstatic to take care of.

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    Response from Ship a Car Direct

    Hello Scott, it is great to know that our representatives were constantly in contact with you and always followed through. We appreciate your patience and we are happy to know that your car transport went great despite all the concerns along the way. Thank you for trusting Ship A Car Direct! Happy Holidays!

    Verified purchase
    Punctuality & SpeedDelivery & Shipping

    Reviewed Dec. 11, 2017

    Ship A Car Direct made the transport of my Toyota easy. They stayed in touch throughout the process and provided an easy to use app to document the car's exterior before shipping. There was no damage. The process was fast and efficient. I recommend using Ship A Car Direct.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello James, we are glad to know that the transport of your vehicle went smoothly. It's also nice to know that we were able to provide you a fast and efficient service. Thank you for choosing Ship A Car Direct! Enjoy the Holidays!

    Verified purchase
    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Dec. 11, 2017

    I purchased my SSR through a dealer in Austin, TX and needed it delivered to my home in Northwest Arkansas. Ship A Car Direct picked it up and delivered it on time and in excellent condition. Their driver kept in contact with me throughout the entire process and there were no surprises. The quote was fair and I paid what I was quoted. Couldn't be more pleased.

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    Response from Ship a Car Direct

    Hello Loren, we are happy to know that your car was delivered on time and in excellent condition. Thank you for trusting Ship A Car Direct!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 11, 2017

    My car was picked up and shipped in an open truck, midwest to coast. No problems, great service, driver called a few hours before picking up, so I could plan my day. He took great care, and was very professional. On the receiving end it worked the same, 2 hours notice to drop off. Everything was just as I had hoped, and I paid the price originally quoted.

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    Response from Ship a Car Direct

    Hello Margot, we are delighted to know that everything went smoothly with the transport of your vehicle. Thank you for choosing Ship A Car Direct!

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    Customer ServicePriceStaff

    Reviewed Dec. 11, 2017

    I needed to get a car out from Kansas City, Missouri to San Francisco, California and the representative from Ship a Car Direct was very pleasant and seemed very knowledgeable. Their quote was pretty accurate and I really like the ability to obtain a price range independently without having to provide any personal information. Their customer service kept me informed and contacted me several times while we’re waiting to get the car transported. They were very professional and courteous to me. The level of service was top-notch and I would definitely go back to them if I ever had to ship another car.

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    Response from Ship a Car Direct

    Hello Steven, it was our pleasure to assist you in transporting your vehicle. We are so glad to know that we were able to provide you a top-notch service. Thank you for choosing Ship A Car Direct! Happy Holidays!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 10, 2017

    Ship a Car Direct is really good and I would go with them again if I have to move. I used them when I moved to Florida because of the convenience and the quote they gave me was fair. Also, their customer service representatives answered all my questions, were very responsive and to the point.

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    Response from Ship a Car Direct

    Hello Mohammed, we are delighted to know that your car transport went smoothly. It's nice to know that our customer service representatives were responsive and answered all your concerns. Thank you for trusting Ship A Car Direct. Happy Holidays!

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 9, 2017

    I have a summer home on the East Coast and every four years, we move our car here to there. We have driven the other bunch of times but now we ship it if we can. Ship a Car Direct came up on this list of good-rated companies online. Also, I called a couple of people but Ship a Car Direct is pretty responsive. Because we’re in a gated community, getting the driver to the right spot is an issue. I had to call customer service a couple of times to try and work that out. In the end, it still didn’t work. The driver still came to the back-gate which he can’t get into. But he had my number and he called me, so I took the car out there and we loaded it in for the pack.

    This driver was pretty good. We were going to be the last one on this truck because we were going all the way to Boston. I told him to call me within eight hours off when he was going to get there. I live on an island so I have had to get off the island and meet him and it turns that he did. I happened to be out visiting my kids in Boston so we met on the highway going home from Boston and it was a tremendous transfer and he saved me a fortune. My experience with this company was excellent. They had good customer service and there was good contact with the phone guys. I’ve used a lot of shippers and the drivers are the real weak link in everybody’s system but Ship a Car Direct has pretty good drivers.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Richard, we are delighted to know that your experience with us was excellent. We thank you for your cooperation, patience and understanding. And thank you for trusting Ship A Car Direct! Happy Holidays!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 8, 2017

    I was very happy with the recent transport of my car. I would definitely use Ship a Car Direct again and I highly recommend them. The agent was extremely helpful and the driver was very courteous. They were prompt and the condition of the car was perfect!!

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    Customer Service

    Reviewed Dec. 8, 2017

    Do not use this company. Their carrier are unreliable wasting your time for pickup time that it might never happens. So look somewhere else if you are planning to ship your car. Communicating with them is almost impossible to get the right answer.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Vincenzo,

    Please accept our apologies on behalf of this carrier we assigned to your order for their lack of communication and not showing up when they were supposed to pick up your car. We always stand behind the great carriers that we use, and this is not the standard that we hold them to. We have removed this carrier from our list and will no longer be doing business with them. We have cancelled and refunded your order. As discussed over the phone, if you decide to go with another broker we will reimburse you their fee as our way of apologizing for the way this carrier mishandled your order. If you consider us in the future we will set you up with one of our great carriers that treat our customers right from start to finish. Thank you

    Verified purchase
    PriceStaff

    Reviewed Dec. 8, 2017

    I bought a vehicle and had it shipped about 600 miles with Ship a Car Direct. They handled it top to bottom and everything was great. I used them because of their price and reviews and they offered me a discount when I did something online. The process took about seven days and their service was top-notch. There were three parties involved and the driver kept everybody informed. If I ever had to do one again, I'd use them.

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    Response from Ship a Car Direct

    Hello Paul, we are happy to know that you had a great experience with us. Looking forward to do business again with you in the future! Enjoy the holidays!

    Verified purchase
    Customer ServiceStaffDelivery & Shipping

    Reviewed Dec. 7, 2017

    I got a hundred quotes from multiple car vendors who shipped cars but I went with Ship a Car Direct because I read some reviews and their price was good. I shipped from Virginia Beach to Redmond and everything went very smoothly and awesome. I talked to the representative and I liked that he was very confident. They have a good, streamlined process. He told me that they have to take pictures of the vehicle before and after and if there’s a claim then I could do that using the pictures. That was something that helped me a lot to choose them after I talked with them.

    The carrier driver came and made up the car in 5 to 10 minutes. He was a gentleman and he was able to answer all the questions we asked. I like the Ship a Car Direct customer service and they followed up with me. Whenever I had some questions I would give them a call or email them and they respond very quickly. I trusted my car with them so I thought that they should be exact and they were absolutely on the dot. I’m very satisfied with what I got and I will recommend Ship a Car Direct to my friends if somebody has to move.

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    Response from Ship a Car Direct

    Hello Prabhakar, it is nice to know that the transport of your vehicle went smoothly and that you're satisfied with the service we provided. Thank you for taking time to share details of your experience with us. Happy Holidays!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 6, 2017

    Ship a Car Direct's service was excellent. I usually check reviews when choosing a service and since they had good reviews, we used them when we moved from Washington to Texas. Their customer service reps responded quickly and answered our questions. They also stayed in contact with us throughout the process and let us know about the timeline.

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    Response from Ship a Car Direct

    Hello Kenneth, we are glad to know that our customer service representative was quick and stayed in contact with you all throughout the process. We are beaming with pride and happiness to know that we at Ship A Car Direct was able to provide you an excellent service. It has been our pleasure to do business with you, looking forward to assist you again in the future. Happy Holidays!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 5, 2017

    I was moving and I chose to use Ship a Car Direct through a friend’s recommendation. My interaction with their customer service was very good. Their rep was very professional and seemed to have a general interest in trying to get my call over as soon as possible. But the quote I got online is not accurate of the final quote I got. It was much lower than the actual price I have to pay at the end. Overall, my experience with Ship a Car Direct was very good.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Peter, we are happy to know that you had a very good interaction with our customer service team and that you also had a very good experience. Thank you for choosing Ship A Car Direct.

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 4, 2017

    Ship a Car Direct was competitive, on time and very professional during the week long process. I would not hesitate using them again, should the need arise.

    Using them was a huge stress relief. I highly recommend them.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Anthony, it was our pleasure assisting you in your car transport. We are delighted to know that you had a stress-free experience. We appreciate your recommendations. Thank you for trusting Ship A Car Direct!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 4, 2017

    I used Ship a Car Direct to ship my 2005 Dodge Ram from Michigan to California and my experience was great. I set it up over the phone and the customer service agent was accommodating. He was not carefully experienced, but I kept calling back to suggest how to get the vehicle. It was a long bed, four-wheel drive with a camper shell and all in all, the moving process took a number of weeks because it was difficult to get somebody to sign on to do it, but Ship a Car was able to work us in. We had a deal and we met the guy in Detroit. The quote they gave me was way off in a bad way since it was too low, but I understand that it is the competition. But other than that, their service was adequate. Ship a Car Direct has lots to improve on, but they're so much better than most of the others I used.

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    Response from Ship a Car Direct

    Hello Gary, thank you for the feedback we truly appreciate it. We are glad to know that our customer service representative was accommodating and that you had a great experience in the end. Happy Holidays!

    Verified purchase
    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Dec. 3, 2017

    Ship A Car Direct did an excellent job. Dave was very quick getting me a quote and had the best price. The app to take pictures of my car before shipment was really easy to use. Chris, the transport driver, came early after calling to make sure it was okay. He was very careful with my car and delivered it right on time. I would definitely recommend them.

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    Response from Ship a Car Direct

    Hello Julie, its great to know your car has been delivered safe and sound. We are happy to know you had a wonderful experience with us. Thank you for your recommendations. Happy Holidays!

    Verified purchase
    PriceStaff

    Reviewed Dec. 3, 2017

    Ship a Car Direct's price looked good to me. They have an online system where I entered the details and then I got a callback from one those representatives. The quote I got from them was good. Their reps also spoke to me very well. I will definitely recommend Ship a Car Direct to any of my friends who are getting their car transported. Their service was excellent.

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    Response from Ship a Car Direct

    Hello Pradeep, we are happy to know that our representatives was able take good care of you and that you had an excellent experience with us. Thank you for the recommendations. Happy Holidays!

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Dec. 2, 2017

    Our families experience with Ship a Car Direct was beyond what we expected! The car was safely transported on time, in the same condition it left in, by a polite transporter that kept in touch with us all the way, was much cheaper than expected and was transported earlier than expected. Everyone connected with the company was professional, curious and had class. No shady hard sell tactics or hidden fees!!! We’re very please thank you!!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 2, 2017

    I was transferring a vehicle to my parents and Ship a Car Direct’s website had enough information to make me trust that they knew what they needed to do. Their price was also within the range that I saw for some of the other companies. Those were the two things that I make sure that I felt comfortable with before I chose them. I called their customer service because I didn't get a response soon after the car was available. I called them just to kind of check on what the time frame was most likely and they were great. I also spoke to the driver on the phone and he seemed to be easygoing. He helped to pick up the car with my husband. The service that this company provided me was excellent.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Dan, we are so delighted to know that our website provided you information helpful to get your trust to go with us. We are also glad that you had an excellent experience with us! Looking forward to do business with you in the future. Enjoy the holidays!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Dec. 1, 2017

    Great communication and service from start to finish. Car was picked up and delivered as scheduled. Transport driver did a good job communicating, contacting me the day before pick up and delivery. Very satisfied and would use this company again.

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    Verified purchase
    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Dec. 1, 2017

    I did some research and Ship a Car Direct seemed good as I was moving across the country. They promised that they will not charge my card right away which they fulfilled. The quote that I got wasn't cheap or it wasn't too expensive. It was just about what the other options were. I had a few text exchanges with their rep and once a driver was found, they gave me all the details. From there on, I was in touch with the driver. The shipment was a couple of days late but the driver had let me know that he was running a couple of days behind. It was supposed to be seven days but it took about nine days. Still, I'll tell my friends that it was a good experience and if they need to ship a car, then they should look into Ship a Car Direct.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Rahul, we are glad to know everything went fine in the end. Thank you for your recommendations. Looking forward to do business with you again!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 29, 2017

    I was very pleased with the service I received from Ship a Car. They were always ready with an answer and were extremely easy to work with from my initial inquiry to the delivery of my car. They gave me an accurate date of delivery which was incredibly helpful as I was able to meet the driver at a location convenient to me. I highly recommend this company for long distance transport.

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    Customer ServicePriceStaff

    Reviewed Nov. 29, 2017

    Two family members had used Ship a Car Direct prior to me setting it up and they both had a good experience. Initially, I thought the quote was a little high but I know it's increasing going to Florida, so I just figured that it was the time of the year. But in the end, I paid the exact amount. The person that I initially dealt with followed up the whole process while we were waiting for them to set up a carrier, and let me know closer to the time that they were planning my date that I needed them to pick it up. He confirmed that I was going to get a carrier. The communication was very good from the beginning. The person who picked up the truck could not be any nicer. And when they dropped it off, we had no problem. Ship a Car Direct has excellent customer service. We will definitely use them again in the future.

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    Punctuality & Speed

    Reviewed Nov. 27, 2017

    Good service provided. I was provided with periodic updates on the status. My car was delivered on time with no scratch or dents. I have no hesitation in recommending this service provider to any of my friends going forward.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 27, 2017

    I looked online and Ship a Car Direct had good reviews. Their rates seemed reasonable, too. The free quote calculator helped me get a ballpark idea of how much it was going to cost, but the service ended up being more expensive than what I was quoted. Also, the driver didn't keep in contact with me and I didn't know where my car was from the time it left my house. Other than that, their customer service rep was good. It was a pretty seamless experience overall and I would recommend Ship a Car Direct.

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    StaffDelivery & Shipping

    Reviewed Nov. 27, 2017

    I connected with Kosta at Ship A Car Direct and he guided me through the whole process of shipping a car. He made it sound so easy and that was what we wanted to hear since this was our first experience doing this. We were shocked when our car arrived in Florida from Pennsylvania in two days. We plan on using Ship A Car Direct on our return home.

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    PriceStaff

    Reviewed Nov. 26, 2017

    I was moving because of my job and Ship a Car Direct's quote was much lower than a lot of the carriers. They also have better reviews and the reps were very helpful. The interactions were very good and they kept me updated with what's going on. However, the day was not fixed and that was a bit of a hassle. They gave a range of days and my car was supposed to be picked up between the 1st and the 5th. I left before my car left, so I had my friend give it to Ship a Car Direct for transportation. I moved from the location on the 4th and my car was picked up on the last day. Also, the price that was initially quoted went a little higher because there was no carrier to pick up my car, so they increased the price. Overall, Ship a Car Direct is a good company.

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    Punctuality & SpeedStaff

    Reviewed Nov. 25, 2017

    I hired somebody from the East Coast and part of the agreement was I would ship the vehicle. I wanted somebody credible and the people from Ship a Car Direct were really personable, engaging and very knowledgeable. They didn't oversell their abilities either and they let me know. They're brokers so they had to find somebody who's vetted by them to haul the car and they were able to complete that in a quicker time frame than their maximum lead time. The car showed up in one piece and was delivered earlier than what the worst-case scenario too. They were early on both sides and that was good.

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    PriceStaffDelivery & Shipping

    Reviewed Nov. 25, 2017

    I shipped two vehicles with Ship a Car Direct and they were outstanding. I called 10 other companies but Ship a Car Direct offered a better quote than anybody else. They picked up when they said they were going to and they dropped off when they said they would. The guy I worked with to set it all up was Stefan and he was great. I've referred Ship a Car Direct three different times to other people.

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    Staff

    Reviewed Nov. 25, 2017

    I was moving across country and dealing with the reps from Ship a Car Direct was straightforward and easy. The transport took about five days, and it was an easy and painless experience overall.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 24, 2017

    I was relocating and the quote I got from Ship a Car Direct was perfect. Everything was great. The customer service reps were really helpful. Their service was high quality and reliable. It was so fast and was done in about three days. They were great.

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    Staff

    Reviewed Nov. 24, 2017

    I was moving for work several months ago and used Ship a Car Direct since I've had experience with them before. I prefer talking to someone about quotes and getting them from a person directly which I was able to do with their reps. There was a little bit of anxiety around the lack of knowing when the driver has confirmed but I understood the nature of it. They can't confirm things too far out and explaining that a little better upfront would then remove some of that anxiety for future customers. Overall, it was a really great experience.

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    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Nov. 23, 2017

    My daughter was in school in Delaware. I needed to get the car from Marietta to Newark, Delaware and I didn’t want to drive it. If I pay for gas for me to drive it, the flight for me to fly home, the night in the hotel, and taking my daughter and her friends out to dinner, I saved money shipping the car. Ship a Car Direct was the first people I called and they were very nice. My wife liked the rep that she talked to as well. They were also easy to get hold of and the scheduling went too quickly. It went wonderful and better than expected. I had a good experience and if I had to ship another car, I’d definitely call Ship a Car Direct again.

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    Customer ServicePriceStaff

    Reviewed Nov. 23, 2017

    I was relocating to another state and I initially went with another company but they disappointed me. I then went to Ship a Car Direct, and it was pricey but it was at the last minute. I appreciated that they kept me up to date, unlike the other company. Communication was a key thing for me and Ship a Car Direct let me know everything that was going on from beginning to end. The dispatch office let me know that the driver was around, and the drivers and the agent were really nice. The transport took three days and everything stood out well. It was a nice experience.

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    PriceStaffDelivery & Shipping

    Reviewed Nov. 22, 2017

    I moved from Chicago and shipped my car using Ship a Car Direct. I went to Better Business Bureau and saw the good review and based from there, I went with them. I got a good quote from their online calculator and the actual price I paid was close to it. The person I was working with did very well. She helped me when I needed help. Everything’s been fine with the driver. They took the car in the time they have given and it came before the date they have given and in good condition. They’re professional and organized. Overall, it’s a very good experience. Whatever they have promised in the beginning, they delivered.

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    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Nov. 22, 2017

    My daughter is in Grand Rapids, Michigan and her car was at the end of its life. I had an extra car in the West Coast and it made sense for me to clean it up, throw it on a truck and send it there. Shipping a car is a scary thing if you’ve never done it. A broker sets it all up and there's a call about who the driver or the dispatcher will be. There will be two different people who will take the car and I have a fear I'll never see it again. However, I got past that and understood how the process worked. It’s my second time and I let my daughter look for companies. She came up with three possibles and Ship a Car was the middle price range so I followed her lead. I looked at their website and everything looked legit. They spent a lot of time sending emails, keeping me updated and telling me the process.

    They have a well-designed system. The guy spent a lot of time when he picked it up and indicated every possible scratch or dent and if anything happened on the other end, I couldn't complain because there's a sheet filled with nicks and marks on the form. On the tail end, I never know where the car will be delivered because it's on a big old truck and the driver can’t necessarily drive it to a residential area, so there has to be a big parking lot. That was coordinated well and the condition of the car was fine. Ship a Car was competent and it was quick and easy. The communication was good and I’ll recommend them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 22, 2017

    Ship a Car Direct’s communication with me was excellent. Their customer service was awesome and every time I asked a question, the rep called or immediately emailed me back. We got an initial quote online. And then, when we started talking about details, we got an official quote. The driver was eight hours early, and he texted when he was about an hour away and made sure it was okay to come in. Everything went perfectly.

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    Customer ServiceDelivery & Shipping

    Reviewed Nov. 21, 2017

    Shipping my car from NY to Florida was wonderfully non stressful from the time I called to the time my car was delivered I felt well taken care of. The communication was excellent and the car was shipped in a very timely fashion arriving in Florida in the same condition it was when loaded on the carrier in NY. Do yourself a favor and use these folks and it will be one less thing to worry about when you move.

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    Customer ServicePriceStaff

    Reviewed Nov. 21, 2017

    My daughter was going to medical school in Atlanta so we had to relocate our car there. I looked up Ship a Car Direct and called. They had a very competitive and very reasonable price because I had three quotes and Ship a Car was the best one. The rep I spoke with was very helpful. She told me when the driver was coming and he came at that time. Then, the driver picked up the car and told me that they were going to deliver it on a particular date and that was the day they actually delivered it. He called me as soon as he was getting close and he came. He was nice and everything went well. It was our first time to ship a car and I had an excellent experience with Ship a Car Direct. It was hassle-free, very enjoyable and reliable. When my daughter finishes her medical school and wants to come back, we can use Ship a Car Direct again to move our car back.

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    Customer ServicePrice

    Reviewed Nov. 21, 2017

    We got some work down in Texas and we’re shipping our vehicle from Texas back to Orleans. We found Ship a Car Direct on Google and the quote was competitive. It was in line with the other lower cost ones and everybody in customer service was pretty responsive. Ship a Car Direct did fine and the experience with them was easy, direct and straightforward.

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    PriceStaff

    Reviewed Nov. 20, 2017

    My car was sitting at my parents' and I wanted to bring it to where I am. I got Ship a Car Direct's services because they had really good reviews online. I used their online quote calculator and it made the process faster and easier. I also did an online auction where I got a bunch of bids from other carriers and Ship a Car Direct's prices were better than everyone else's. My rep Jennifer kept on top of everything and answered any questions that I had. A couple of their people also emailed me, informing me of what to expect and asking me if I have any questions. Ship a Car Direct follows up, is easy to deal with and is excellent.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 20, 2017

    The customer service reps are fantastic. I dealt with one guy mainly and he was excellent. His name was Costa. He was informative and stayed in touch with me the entire time. And he let me know that if I had any question, I could call them anytime even if it was after hours. I felt comfortable asking him questions and talking to him.

    What I also liked was that both drivers, the one who picked me up and the one who dropped the car off, gave me plenty of heads up that they were in the area. I was talking to the guy who dropped off the car in Florida quite frequently. I was visiting my mom in Pennsylvania so I had to coordinate a flight about the time that my car was going to get dropped off in Florida so I could quickly fly down and meet him. He was really good about giving me his time estimate and when he thought he was going to be there. He was talking to me the whole way so I thought that was really good. He really worked with me. About a year ago I shipped my car out to Washington from Florida and I used a different company. They were okay but it was really last minute that they called me and said they were going to be there in an hour. With Ship A Car Direct, it was excellent customer service on the preliminary quote, the initial carrier assignment, and with the drivers as well.

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    PricePunctuality & SpeedStaff

    Reviewed Nov. 20, 2017

    I was relocating from Texas to South Carolina so I wanted to have my car shipped. I got some good reviews and my roommate had used Ship a Car Direct in the past. I initially contacted them online and an executive sent me the quote that was quite reasonable compared to the other quotes that I got. Also, the delivery time was pretty good so I opted to go with it. I had a couple of transactions with the rep, Jennifer, on the phone and through the email. She was very helpful and knowledgeable about things. And I had an interaction with the driver when I got the car delivered and he was very good to use. The process took less than a week from beginning to end and it was quite fast as expected. The Ship a Car Direct team is great.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 19, 2017

    Excellent communication with Scott & Staff. Our 55 Ford arrived very quickly after it was pick up. A little dirty, but after traveling that far from Oregon it was okay. I would recommend Ship a Car Direct to friend. God bless & thank you.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Nov. 19, 2017

    Ship a Car Direct had better ratings and customer experience. So I booked the service online and got a quote that was at par with the others. And it was 100% accurate. Everything went well and on the date that we requested. Eve, the rep, was very helpful and attentive. She emails us with updates and she's very good. We've never walked in the dark on anything. The carrier drivers were also very good. They were courteous and also stayed in contact with us. It took six days from pick up to drop off and it was faster than we expected. The last time we shipped the car, we had a broken windshield and in this one, there's no damage, whatsoever. So, we’re very happy.

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    Punctuality & SpeedStaff

    Reviewed Nov. 19, 2017

    I got relocated from my work so I had to ship my car. I contacted Ship a Car Direct online. I placed a request and then I got a callback. The rep, Scott, contacted me first. I asked him to send me the quote and he sent it to me in 10 minutes to my email. The driver updated me on the expected pickup and delivery and he was on time. The whole process took around five days. The service was excellent and I got things done pretty fast.

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    PriceStaff

    Reviewed Nov. 18, 2017

    My son goes to school in Arizona, so we wanted the car to be shipped back home. I looked up Ship A Car Direct online and I’ve read their profile. It’s a little bit better than the rest. But the initial quote was a little bit lower than the price I paid. On the other hand, the rep, Eva, I pretty much talked to her. She told me if I had any questions to e-mail or text her and she helped me all step of the way. The car also arrived in excellent shape. I would recommend Ship A Car Direct.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 18, 2017

    Scott needed the car that he was purchasing from Michigan shipped down to Florida. He had an awesome assistant named ‘me’, and after extensive research, Ship a Car Direct looked like the best option. I took advantage of the online quote calculator and it was good. I talked to Scott, the customer service representative, and he let me know what to expect, which was helpful. But then we had to put everything on hold because of hurricane Irma, and so after that was finished, we talked with the carrier directly who was really a great person. If we ever need to ship something again, our Scott would use that guy. Hurricane Irma kind of slowed things down but then everyone was back on track, and it took three or four days to complete the process. Ship a Car Direct was fast, friendly and convenient.

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    PriceDelivery & Shipping

    Reviewed Nov. 17, 2017

    Everything from quote generation to pick up and delivery was great. Ship a Car Direct was approachable and available at every point. I would definitely recommend this service to anyone shipping their car. It's great value for the price paid.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 17, 2017

    I was online, looking for somebody to ship my high-end car and I wanted to make sure it was looked after. I chose Ship a Car Direct for the reviews that I read online about the way they took care of cars. We’re Canadians and my wife is tired of not having a vehicle so we brought this car down here in Arizona for the winter so that she can drive it, and she didn’t want to drive it down. We normally come down here every year. We play around and take a week to come down. It would have cost me around $350 in fuel to drive it down here plus the aggravation of it all, so it turned out really well.

    I talked to their rep, David, and he was very on top of it as far as communications. Then once I met the driver, I had his cellphone number. He had mine also. He kept in contact with me and let me know where he was each day so I knew that I’d better not quit driving and drive a little farther that day so I could be down here to accept the car. I had to drive another vehicle to keep up with the guy who picked the car up in Everett and brought it down to Arizona. He was a bit too quick for me but the car was well looked after. They were very personable. I was very pleased with them and I’d recommend them to anybody.

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    PricePunctuality & SpeedStaff

    Reviewed Nov. 17, 2017

    I purchased a vehicle on the other coast and needed to get it here. The quote from Ship a Car Direct was reasonable and everything was good. The driver was great and delivered the vehicle to the right spot right on time, even before I thought it would be here. I got lucky on Ship a Car Direct and I'd recommend it to anybody else.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Nov. 16, 2017

    My mother-in-law gave a car to my son but they lived in Oregon and I did not want her to drive the car from Oregon to Texas so we shipped it. My husband is in the army and we got referred to Ship a Car by one of the other army guys. But I was able to get multiple posts without feeling like I have to go with the company since I could get a quote without providing my personal information. And it made it feel less pressured. Ship a Car's was one of the best quotes we got and they also had better customer service.

    They were very accommodating about flexible dates because we told them a pick-up date but then found out my in-laws weren’t home that day. When I called up to ask if we could change it, they were super great. They were very upfront too. It was a holiday weekend and they told us that they didn't know if they could pick up but that they would do their best. Then they called back and said they got a shipper for the next day.

    The gentleman who dropped off the car was fantastic as well. When he got the car off of the truck, I got in but it’s a Mercedes and has all these buttons and I didn’t know what to push. It was embarrassing to admit but I did not know how to drive the car. He pulled the car into the garage for me, which was definitely above and beyond. We’d shipped a car previously with a different company when we moved to Texas and they literally left my car in the middle of the road because they didn’t want to have to squeeze down the road where my house was on. So I went from ditched in the middle of the road to literally putting in the garage for me. It was absolutely great service so if I need to ship again, I’ll definitely be using Ship a Car Direct.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 16, 2017

    Ship a Car Direct was reliable and I would recommend them to a friend. They take a short amount of time from the time you contact them for your car to be picked up. I was moving from North Carolina to California and the process took six days which was very reasonable. I’ve initially looked at two companies but the reviews from Ship A Car Direct were much better. My interactions with the customer service reps were also very timely and I didn’t have to wait at any point in time. Plus the quote I got was the same amount I had to pay out.

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    Reviewed Nov. 15, 2017

    I was online looking at different companies and I was going by reviews. I called Ship A Car Direct and talked to a fellow named Matt. They were very responsive and if I call them, they’d call me back. They’re brokers and if I had to deal directly with the company, I don’t know if it will be as good. I might pay a little more with a broker, but they give a little bit of help and protection. Ship A Car Direct gave me a price and I told them I was concerned about it changing. They said the only way that would happen is if I book way ahead of time and fuel prices change. If it was within a week or two, they said it shouldn’t and it didn’t. They stuck to their price.

    It was a flawless experience. There was no damage. The man who took it up was very nice. They picked it up Monday morning and it was delivered Tuesday morning. They took care of everything from beginning to end and I was very satisfied. The other thing that I liked about them which also helped me to choose them beside the ratings was they had a lot of videos explaining the process. To me, that was helpful. If I was going to ship another vehicle, I’d probably call Ship A Car Direct and use them again. If I had a friend or family member, I would recommend Ship A Car Direct to them.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Nov. 15, 2017

    I was moving and I got three different quotes for the transport of my vehicle. Ship a Car Direct has a better and fair pricing, and I was happy with it. Also, their rep, David, was good and responsive. I shipped two different vehicles and the drivers from both carriers that they selected were excellent. The drivers called and texted along the trip, so they kept me informed and I knew when the vehicles were going to arrive.

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    PriceStaff

    Reviewed Nov. 14, 2017

    I have a car that needed to be shipped across the United States. I found Ship a Car Direct's information on the internet and they seemed to know what they're doing. So, I picked them and I really felt okay with the quote that they've given me. Their reps have been very helpful and very hands on. I had an excellent service. Ship a Car Direct did a great job.

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    Reviewed Nov. 14, 2017

    I was moving and I saw online that Ship a Car Direct had a good rating. I also had a good experience with them and I’d definitely recommend them. The person I spoke to sounded honest. I booked it initially online and it cost me a bit more but it was close to how it is when dealing with carriers. But, they refunded me a little extra because the cost was beyond the initial estimate. The customer service rep explained everything and e-mailed me back. The rep was excellent and efficient. The carrier was good, too. He called and he came out even if it was raining. He made comments on the car where there was a little damage but it’s not a big deal since we’re getting it fixed. I asked the transport to be expedited and I got it in four days which wasn’t too bad. Everybody in Ship a Car kept me informed.

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    Reviewed Nov. 13, 2017

    Am extremely happy with the quality of service provided by Ship a Car Direct. Jennifer is a valued asset and kept in close contact regarding the status of the car pickup and transport. She is very knowledgeable and professional. Billy, our driver, was communicative, friendly and professional also. I am a very satisfied customer! Would highly recommend this company for automobile shipment/transport.

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    Response from Ship a Car Direct

    Hello Ellen, it is really hear-warming to know that you were extremely happy with the quality of service Ship A Car Direct was able to provide you. We are happy to know that Jennifer made you feel taken care of. Thank you for your recommendations.

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    Reviewed Nov. 13, 2017

    Ship A Car Direct has the best customer service agents and their willingness to personally help you through every step is refreshing. They keep you informed of every step and immediately notify you of anything that changes along the way. Good job.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 13, 2017

    We had a daughter who's doing an internship that we needed to ship a car to that location. We saw the reviews online and we contacted them and they gave me a general range of the quote which was higher than I thought but it was in line with everybody else's. There were multiple emails and phone conversations with the reps but the surprising thing for me was they didn't give me an exact date and there was a very big window on when they would ship the car. But it all worked out. I had just one interaction with the driver on the day of delivery but the second time we used them we had multiple conversations with him and the delivery was much later that he had stated he was going to be there. Instead of being there at noon on one day he showed up at 5:00 PM the next day so we had to change our pickup schedule. So if you are considering to use them carefully make sure you have a week for the pick up and a week for the delivery. But overall their service has been adequate.

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    Reviewed Nov. 13, 2017

    Our car broke down en route back home to Colorado, so we went home and had it shipped using Ship a Car Direct. They had the best reviews. Working with their rep was good and I always got notified. They were quick and efficient. Plus, they came early.

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    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Nov. 12, 2017

    Ship a Car Direct had the best quote. They also allowed me to put stuff in the car, which some of the other carriers were not allowing me to. Ship a Car Direct had the lowest delivery window time, too. The others were saying about 10 or 15 days, and Ship a Car Direct said that they'll deliver it in five days. So that was good. The driver was very good and very professional. He made note of any scratches and everything that was there on the car. Then he carefully loaded the car and drove it onto the carrier. My car was picked up and delivered on time. It was also received in good condition, same in which it was picked up. Ship a Car Direct is recommended and I would recommend them to others, too.

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    Staff

    Reviewed Nov. 12, 2017

    Ship a Car Direct had good reviews on the internet and I had a good experience with them. There were simple videos to explain everything and all the details on the internet. They were all very helpful, especially the people who did it, Chris and his brother. They were fantastic. We were taken care of and I have no complaints. David did quite well, too. We got all the help that we requested and we are very happy about that. I would definitely recommend Ship a Car Direct.

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    Staff

    Reviewed Nov. 12, 2017

    I needed to move a car from Denver to Nashville for my daughter who moved there. I checked with ConsumerAffairs site for independent non-trucking company reviews. Then I talked to a few other companies but felt the most comfortable working with Ship a Car Direct and Scott. I liked his openness and friendliness. He was also very honest and forthright. He tells it like it is. Plus Ship a Car Direct Is a Denver company and I also liked that. They kept in touch with me regularly. They almost over communicated, which is better. They connected me with the driver of the transport vehicle and then I communicated directly with him and his wife as far as date, time and location for pick up. They then communicated directly with my daughter for drop off and everything went smoothly. I would recommend Ship a Car Direct.

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    Customer ServicePriceStaff

    Reviewed Nov. 11, 2017

    I relocated from California to North Carolina and I wanted to ship one of my vehicles. I initially contacted Ship a Car Direct online and the free quote that I received was good and competitive but not the best. But I keep the other factors against these and the ratings and it made me select them over other options. They had some good personal upfront interactions to respond to a couple of questions I had. Then I found that they had automatic reminders of the things that came out and many of them were helpful. When it got closer I had about two more questions that I emailed them about. We almost exclusively interacted over email but it was all good.

    I reached out to them a month before I needed it so it took that long until the pick up and then it took about four days to make the transfer. My interactions with the carrier driver were about 95% great. When their arrival was nearing I was expecting a call a little bit earlier but I ended up calling him, which he answered. It was a very minor thing and overall it has been very good. He got here earlier than planned and he met me in the location I asked him to. He was very professional. Ship a Car Direct performed to my expectations and they did great so I would use them again. They're communicative. They may have had only one person on the other end but I felt like they had a bunch of people. It has been a seamless experience.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 11, 2017

    I was buying a car from a relative and Ship a Car Direct has the best pricing compared to five transport companies that I've researched. Their customer service was great and their transport guy was efficient and on time. I thought their process was going to be way more complicated but it was so simple and easy. People did what they said and everything was on time and within the time frame. I had a great experience and I'm happy. I would recommend it to anybody and I wish everything in life was as easy as using their service.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Nov. 10, 2017

    The website of Ship a Car Direct was very clear and easy to deal with. Their brokers were more than willing to take any phone calls or email questions that I might have had about the process. I shipped a car cross country previously and their quote was very competitive compared to the amount I paid a couple of years prior. But at first it was a little shaky since I was a little bit concerned that I wasn't going to be able to make my pick up window.

    The carrier wasn't able to find a driver willing to take the car due to the unique location of where I was. I was shipping from Santa Barbara, which is out of the way for most drivers. The shipping from California is either Direct Bay area or LA or San Diego, Sacramento. It was hard to find someone to take it without upping the bid and I needed the car out and gone. I was fine with upping the bid after I communicated so they found me a driver and were able to do it. The driver was good and the delivery worked out fine.

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    PriceStaff

    Reviewed Nov. 10, 2017

    I looked up Better Business Bureau ratings so I got an idea of which companies were recommended and I shipped my vehicle from Seattle to Chicago using Ship a Car Direct. The quote that I was given was good. It was a little higher than others but because I knew that Ship a Car Direct was highly rated, I wanted to pay a little bit more to know that I was getting a good deal in terms of quality. There was no damage when the car was dropped off and the carrier driver gave an assessment. The process took about a month but it was really easy and straightforward.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Nov. 10, 2017

    Ship a Car Direct is very reliable and my car reached safely to Massachusetts. We shipped two cars since we are moving. I saw good reviews about Ship a Car online and I called them. Their reps were polite and responded back. They have good customer service. They gave me a higher price because they couldn’t find a shipper who would carry my vehicle at that initial price that was quoted. In the end, a few dollars didn’t matter because I needed my car to be shipped. Ship a Car could work on providing the quote closer to what it would cost. The first vehicle was delivered in eight days while the second one took almost two weeks. It should have been delivered quicker had it not been for the bad weather and the overall delays.

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    StaffDelivery & Shipping

    Reviewed Nov. 9, 2017

    I was extremely impressed with the way the whole process was managed from start to finish. Everyone I dealt with was courteous, informative and very helpful. The process went very smoothly and my car was delivered in perfect condition on the day they'd estimated. I will definitely use this company again.

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    Response from Ship a Car Direct

    Hello Peter, we are extremely happy to know that you were impressed with the whole process. Glad to hear as well that the transport went smoothly. Looking forward to help you with your transport again in the future.

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    PriceStaffDelivery & Shipping

    Reviewed Nov. 9, 2017

    I moved and needed to ship my car so I used the service of Ship a Car Direct. They had better reviews and the quote they gave me was a good amount and was cheaper than others. While other companies take out money right away before they even have a shipping date, Ship a Car Direct didn’t take out money until they had my car shipped. The interaction with the sales rep was fine and the person who picked up my car was the one who worked. When he came, that’s when my service charged for the person. Also, the transporter was great. Ship a Car Direct is trustworthy and my experience with them was all good.

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    Response from Ship a Car Direct

    Hello Hector, we are happy to know that you found Ship a Car Direct trustworthy and that your experience with us was all good. Glad to know everything went well.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 9, 2017

    There’s a bunch of companies out there and I read a bunch of reviews. Ship a Car Direct's pricing was a little bit more expensive than the other guys that I was looking at. I read some reviews for Ship a Car Direct online and the reviews definitely helped. It adds a sense of security. I purchased I new car and shipped it from New Jersey to San Francisco. I bought it from a family member and I needed an economical way of getting it out here rather than driving it. I reached out to Ship a Car Direct a week and a half before I booked it. Then from there, it’s about two and half week process including a week and half of waiting to get them an answer as to what pickup date made sense.

    I worked with Jennifer, the scheduler, who was great. The communication was good. When I couldn’t get a hold of the carrier, Pride Transport, she followed up with them proactively and made it super easy. I didn’t have any kind of issues communicating with the driver. When the driver arrived, he came early which was awesome. Jennifer was really courteous and walked me through. I’d have a bunch of questions and she made sure I got answers. I’m happy I chose Ship a Car Direct because it was a seamless experience.

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    Reviewed Nov. 8, 2017

    My classic car was shipped from St Louis to Austin by a hauler located by Eve of SACD. Eve did a fantastic job. She was very patient with me and answered all my (daily) questions. She literally worked overtime to find just the right hauler for my car. It took 7 days to locate a hauler, but the wait was worth it. My car was picked up on a Friday afternoon and delivered to my home the NEXT DAY. Chris, the driver, was a terrific help getting the car unloaded and into my garage. My experience with SACD was excellent.

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    Response from Ship a Car Direct

    Hello Doug, we are very happy to know that you had an excellent experience with Ship A Car Direct! It was our pleasure to assist you.

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    Reviewed Nov. 8, 2017

    Ship a Car Direct's price was good but I also like that I inquired about a quote and they immediately responded. Customer service was perfect. Any question I had, they answered immediately. I only had to call once and they were able to answer my questions right away. They were fabulous to work with. I was very pleased with the entire process, from booking it to the time it was delivered, and the politeness of the driver and how hard he worked to get the car off the truck. Excellent customer service and response time.

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    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Nov. 8, 2017

    I was giving a classic car to my nephew but I was in California and he's in Massachusetts so I shipped it through Ship a Car Direct and they were excellent. It was no hassle and the price was reasonable. I found them online then I contacted them by phone. The rep set it up and explained to me a reasonable expectation then they did it. They had a helpful driver. He didn't speak much English but he got the car loaded with no problem and they delivered it a day early. I was satisfied with Ship a Car Direct -- no brain damaged.

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    Reviewed Nov. 8, 2017

    I was moving from Arizona to Colorado and it was a very quick move. Ship a Car Direct had great reviews online and I had them take care of the car for me. I used their online quote calculator and it started me out with a number and then it changed a little by time things ended up because of the timing I needed. The quote was a little more than what I ended up paying and it was great. Customer service was all very responsive so it made me feel like I was taken care of, from the guy who picked up the car to the guy who dropped it off. They were all like real human beings who were very friendly. They provided excellent service and I'd use them again.

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    Response from Ship a Car Direct

    Hello Heather, We are very happy to know that our customer service was all very responsive making you feel being taken care of. It is heart-warming to know that we were able to treat you the way you want to be treated and that we were able to provide excellent service. It was our pleasure to assist you and looking forward to serve you again.

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    PricePunctuality & SpeedDelivery & Shipping

    Reviewed Nov. 7, 2017

    I was very satisfied with Ship a Car Direct. They arranged for pickup and delivery of my car from Florida to North Carolina. It was picked up and delivered on time with no damage. Also the price they quoted me was the price I paid. I would recommend them to a friend or family member and if I need to transport a car again I would use them again.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 7, 2017

    The timeline that Ship a Car Direct gave made more sense and it's more convenient for me. Also, their price was reasonable. I communicated with their rep by email and by phone and he's very responsive. He's very knowledgeable because he told me what to expect and he's pretty accurate about the timeline. The driver who picked up the car was very courteous and helpful. When he delivered the car, he called ahead of time. From pickup to drop off, it took about five days. The whole process was very easy.

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    PricePunctuality & SpeedStaff

    Reviewed Nov. 7, 2017

    I was changing my job from Oakland to Atlanta and needed to ship my car. All the agents I talked to were quoting me nearly the same price. But since Ship a Car Direct had better reviews (5-star reviews) and good feedback, I went for them and called the agent. Their reps were very responsive and they delivered earlier than scheduled. They were supposed to deliver on 13th, and they gave my car on the 12th.

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    Response from Ship a Car Direct

    Hello Vishal, we are delighted to know that you had a great experience with us in transporting your vehicle. Glad it went really well. Thank you for choosing Ship A Car Direct!

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    Reviewed Nov. 6, 2017

    Excellent service by Scott and Team at Ship a Car Direct. Shipped a 78MG Midget from AZ to NH and I wanted to be sure this car was well taken care of on this long trip. I was communicated with throughout the whole process and very pleased with the Transport Company and especially the Driver as well.

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    Reviewed Nov. 6, 2017

    I needed a vehicle shipped from Kentucky, where my daughter lives, to New York City, where I live. I saw Ship a Car Direct online and researched them on the Better Business Bureau, where they had an excellent rating. I strictly relied on that since I had no recommendations and it was my first time shipping a car. I called them and spoke with Scott, who was excellent. He responded to my e-mails promptly and when I called his phone number, he picked up the phone. He then walked me through the process and how it works. I then placed my order over the computer with a credit card. When I got assigned a carrier, which was Safari, Scott provided me with their direct dial number as well as the numbers of the two drivers who were with my daughter's car. It put me at ease since I could be in touch with them and ask them how much further away they were.

    The drivers were in contact with me because they needed directions to where I live. If they were not able to answer the phone, I leave a voicemail and they return my call. When they were an hour away from my house, they called me so I could be ready. I was so relieved and so happy when they pulled up on my street with the car. They were very professional when they unloaded the car. They took photos of the car in Kentucky before it left my daughter and they showed me those when they arrived. They let me inspect the car to make sure that it didn’t sustain any damage, which it did not. They picked the car up in Kentucky Friday evening and I got it Saturday evening. It was really impressive and it worked out really well.

    Also, the quote they gave me at the beginning was reasonable and was very accurate. Scott told me exactly how much money I’d have to pay the drivers once the car had been picked up in Kentucky, which was good because I got the cash and was ready for the drivers. Everything worked out very smoothly and it was a wonderful experience. I would definitely use Ship a Car Direct again and recommend them to others.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 6, 2017

    We were purchasing a vehicle from the dealer in Louisiana and it needed to be shipped to our home in outside of Atlanta. We were checking online for customer reviews and then we phoned up Ship a Car Direct. The person I talked to pretty much explained the whole process and he was very friendly. The driver was delayed because he got a flat tire about 20 miles from our house, and since we had to be somewhere and he was going to be about an hour late, he met me somewhere else so I could pick the car up closer to where we were. He was very flexible on that and communicated well so it was a good experience. The process took about four days from the first time I called until the delivery. I was pleasantly surprised at how quickly everything happened as it was faster than I expected.

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    Price

    Reviewed Nov. 5, 2017

    Everything about using Ship a Car Direct was excellent. They kept me up to date when they were searching for a transporter, once they found the transporter, and when the transporter would be contacting me. The transport went very well; it turned out the company uses an enclosed truck, which I hadn't even ordered. The price quoted was the price charged -- no changes or add-ons. The car arrived in perfect condition. All in all, a great experience.

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    Customer ServiceStaff

    Reviewed Nov. 5, 2017

    Ship a Car Direct had good reviews. I booked online and the reps were very pleasant and stayed in contact through email. However, the carrier driver wasn’t very pleasant but right before he delivered the car, he called where we should meet and then when he picked up the vehicle. The time it took from pick up to delivery was about a week and the move was about 3,000 miles.

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    Ship a Car Direct Company Information

    Company Name:
    Ship a Car Direct
    Year Founded:
    2008
    Formerly Named:
    Safe-Direct Car Shipping
    Address:
    150 Murray St Unit 224
    City:
    Niwot
    State/Province:
    CO
    Postal Code:
    80544
    Country:
    United States
    Website:
    shipacardirect.com