Ship a Car Direct Reviews

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About Ship a Car Direct

Ship a Car Direct is an auto transport broker that sets customers up with one of its pre-screened car carriers and answers any questions clients have about vehicle transportation. The company offers open and enclosed vehicle transport and accommodates any size of vehicle.

Pros
  • Door-to-door shipping
  • No upfront deposit required
  • $500 built-in insurance
Cons
  • No terminal-to-terminal shipping

Ship a Car Direct Reviews

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    Page 6 Reviews 640 - 840
    Verified purchase
    PriceStaff

    Reviewed Sept. 18, 2018

    We needed to transport a vehicle about 1,800 miles as we have two different homes and we go back and forth every year. Ship a Car Direct set up the transport and made all the arrangements before anybody else did. They also got back to us online on the quote which ended up exactly the same as the final price. When the vehicle was delivered, a friend picked it up as we were on a trip and the driver delivered it right to our driveway. It arrived in perfect condition.

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    Punctuality & SpeedStaff

    Reviewed Sept. 17, 2018

    I was very pleased with my Ship A Car Direct experience. They provided me with a personal representative throughout the process, and he was helpful from start to finish (guiding me on timelines, how the process would unfold, answering questions, etc.). The carrier was also communicative and timely, and my car actually arrived a day earlier than expected. It arrived in the same condition as when they picked it up from me. Good experience!

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Sept. 17, 2018

    I looked at about five different companies and it was all about the same as far as pricing. But being able to get a quote from Ship a Car Direct without providing personal information helped and made a big difference. I also chose them because of their customer service. They did well on the whole professionalism front and the follow-up. Plus the person I dealt with actually did what he said he was gonna do. The quote was accurate as well. I shipped the vehicle from LA to Ohio and the driver kept me updated. He actually delivered the vehicle sooner too. In the future, I will use Ship a Car Direct for any other shipping that I have to do.

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    PriceStaff

    Reviewed Sept. 16, 2018

    I was shipping a car from my house in the East Coast to my apartment in LA. I had used Ship a Car Direct before, so I didn’t go anywhere else. I worked with Jennifer the first time around. She was great. I went back to her directly and worked through her. I trusted that she would give me the right price. It was almost identical to what I had paid the first time around, so I figured it was good. Also, the final cost of was the same thing that they had quoted me, and then there was a rebate. From beginning to end, the transport took four days, which was what I expected. My car's condition was good when it came. It was dirty, but there were no scratches or damage. I’ve told other people that I know that are thinking about moving across the country to look online and go to Ship a Car Direct.

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    Verified purchase

    Reviewed Sept. 15, 2018

    We were relocating and we had Ship a Car Direct transport our 2008 Honda CR-V. The first company we looked at would not allow us to put anything in the car. We put a baby high chair in the car because we need it. We can use it as soon as possible when we move to our new house. When we asked Ship a Car Direct, they said, “If it’s not the bulky things or some heavy things, it’s okay.” We really appreciated that. We are very satisfied with Ship a Car Direct. Everything is so smooth, and all in our expectation.

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    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Sept. 14, 2018

    I used Ship a Car Direct's online quote calculator but I had sent them the wrong location for the vehicle when I started, so I went directly to the email for the second quote. Their quote wasn't the cheapest and I had quotes from 10 transport companies, but I went with them because of their overall reviews. I've never shipped a car before so I wasn't on top of what to expect but everything was as advertised and Ship a Car Direct did a great job. They exceeded the delivery by three days but it worked out for me. The car arrived a little dirty, but it was fine. Also, their reps were great and very responsive.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 14, 2018

    I purchased a car from out of state and had to have it transported from Texas to New Jersey. It's a long-distance transport with 1,500 miles or more and Ship a Car Direct was the best, hassle-free experience from looking at reviews online. Also, their business model definitely made sense for me. I wanted to make sure that in case something happened with the whole delivery process, I had someone reasonable that I could go after or a trustworthy company that I can fight back. Because Ship a Car Direct is a company trying to build a good reputation, they would definitely make sure that nothing would go wrong. Working with their representatives was great and they answered every question that I had. They explained the process to me and I was comfortable dealing with them. They also communicated well with me. I wanted the initial hand-off to be as smooth as possible, so they made sure of that.

    The process was handed over to the driver's company and from there, I was responsible for handling or communicating with driver entity. Because all the process was already detailed out, all I had to communicate with the driver's company was the pick-up date and the delivery date. They were definitely communicative and on time. Even if there was a delay, it was not possible for them to pick on the 8th and they wanna do it on the 9th, they communicated well in advance so that I was prepared for it. They gave me a timeline for the delivery date as well and they came. They shipped the car right at my doorstep, which was really great. Moreover, the quote was accurate in the end. It was mentioned to me that it might change but it did not. I was paying a little bit more for the whole transaction, but that comes with a peace of mind. So, overall, my experience with Ship a Car Direct was really great.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 13, 2018

    I bought a new Lexus in Fort Worth, TX and need to ship to Bothell, Washington, went to Transport Review website and looking for a transportation company. Decided to use Ship a Car Direct because they seem to have the best review, call them and spoke to a gentleman name Scott, he was very thoroughly and detailed. I place the order and received the confirmation of pick up in the same day.

    The driver called me 90 min before arriving the pickup location, got my car and placed on the trailer. 3 days later I got the call from the driver notify me he'll be at the drop off location in about 90 min. The car was in the same condition as when it was picked up. Driver was very courteous and polite. at the same time I received an email from the Ship a Car Direct and I was able to download an app if there should be any damage. This has been an unbelievable pleasant experience dealing with the entire team from the Ship a Car Direct... No question in my mind that they will be my 'only' choice when it comes to auto transportation need. And I'd highly recommend to everyone I know. Thank you Ship a Car Direct...

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    PriceDelivery & Shipping

    Reviewed Sept. 13, 2018

    We were booked with another company but when it came closer to the time for our move, they increased the price significantly by about 20%. We cancelled our shipment with them and went with Ship a Car Direct, and we had a great experience. They shipped our vehicle for the price that they quoted us on the day that they told us they would, and it arrived the day they told us it would arrive. There was no damage and the carrier was very friendly.

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    Verified purchase
    PriceStaff

    Reviewed Sept. 12, 2018

    My father passed away and I was shipping his car down from Indiana to Florida where I live. My husband did a lot of research on the internet and he said Ship a Car Direct had the best reviews. Their rep was really great. I was only up there for a week and I kept stressing that I needed the car going back by Friday. She did what she could and we got it out there by Friday. I was very pleased with them. However, the quote changed. Originally, it was supposed to be 775 total for everything and I ended up paying over $1000. She took some of her fee and put it towards the driver's fee so that more people would wanna pick up the car, but the driver's fee was more than what we were originally quoted. With the urgency, we went ahead and accepted it.

    The driver was friendly and great. However, his truck wouldn't fit at both locations. We had to bring the car to him and then we had to go pick it up because of the little bridges that his truck couldn't go over. Other than that, everything was fine with the car and the driver. They told us we were gonna get it on Thursday and then the driver changed it to Friday, but then ended up going back to Thursday and we were happy with that. Also, Ship a Car Direct has an app where you can go around and take pictures of the vehicle when you leave and when you pick it up. We had a good experience with them.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 12, 2018

    We were moving across the country from Seattle to Boston. We had to ship a Prius and an Audi. I connected with someone who had done extensive research and calling around, and they had had the best experience with Ship a Car Direct. Ship a Car undercut my expectation on the price, so that was even better. Their customer service reps were incredibly responsive. I called and chatted with them and they were super-helpful. They were managing a lot of cases, but they were able to pull up my case, know my concerns and needs might be, and then respond to them directly. They were really good. They did the pick up on the 23rd and we got them on the 1st. So we had to spend very little time at our new place. It was a number of hours before we got the cars, and it was awesome. The driver was very efficient, driven and reliable. It's a good and straightforward service. They're very professional and I recommend Ship a Car Direct.

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    Customer ServiceStaffDelivery & Shipping

    Reviewed Sept. 11, 2018

    Ship a Car was great! They were very professional and always got back to me with in minutes. The experience was smooth and easy. My car was picked up and delivered with any issues. I would highly recommend Ship a car!!

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    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Sept. 11, 2018

    My daughter had to transport her car from Houston to Miami. I looked at reviews and made some calls. Ship a Car Direct had the best reviews and the best price. I called them up, and Jennifer, the person who helped us was really good. Ship a Car Direct gave me a price and stuck with it. They sent emails, confirmation, and always followed up. Whenever I called, they would call back right away. The delivery of the vehicle went perfectly. They picked it up from my daughter and they brought it here. They even arrived earlier than expected but checked with us to make sure. We had an excellent experience with Ship a Car Direct. I have recommended them to a friend.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 10, 2018

    I used this service to ship a Mercedes E350 from Pennsylvania to California. I wanted it delivered by a certain date as I was giving it as a gift to my daughter. It arrived two days ahead of the committed date. John was very responsive and always returned my calls promptly which gave me a high level of comfort. Will definitely use them again.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 10, 2018

    I needed a car transport from Nebraska to California and I was in a hurry. I looked into other companies but Ship a Car Direct has this very good website and they send all these videos. They also have an app to take photos before the car is shipped and after the car is transported. One guy gave me a quote of 1,200, then I called. When I got a quote online, it was around 950 and I went with the 950 one, but he couldn’t find a carrier with me for the next two weeks so that was problematic.

    I abandoned the plan of transporting but a month later, I decided to do it again and went back with them. I got a quote of 1,200 but they found a carrier with 1,150 price so everything went fine then. The driver came to one of the parking spots and he delivered two days earlier than expected. I picked up the car and it was in good condition. It was a perfect experience. Ship a Car is a good company. They charge extra but it’s worth the money.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 10, 2018

    I was relocating from Delaware to Florida and needed to ship my car. I searched over the internet and saw a couple of things, but felt that Ship a Car Direct was the better one. They are very good and I'm okay with the service. I got my car on time and everything was fine.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 9, 2018

    I googled different companies and requested a quote from all of them. Ship a Car Direct seemed the best looking one, and from all the emails I got, theirs had the easiest interface. I was also called right away. During the delivery of my car, the driver called me a couple of hours earlier than the scheduled time. His truck wouldn't fit on New Haven's tiny road so he delivered the car to my apartment and I picked it up. Also, the final price was the same amount as the quote given to me.

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    Verified purchase
    PriceStaff

    Reviewed Sept. 8, 2018

    I was relocating and I needed to transport my vehicle. I've read the reviews and Ship a Car Direct got all good reviews so I went with them. The sales rep, Scott, was great and very knowledgeable. He put me at ease because it was my first time to do something like that. Their quote seemed reasonable and they were the same with the final cost of service. I got the vehicle the day I was supposed to and everything was fine. There were no dents nor scratches.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 8, 2018

    I used Ship a Car Direct's online quote calculator and then I received a follow-on email from Jennifer. I reached out and called her to have some questions answered. She was upfront that a portion of the price was the brokerage fee and the other part was going to the driver's, and everything seemed fair to me. Besides, the cost from the other company I looked at was $500 more. Jennifer was also very good at communicating the process and how things worked, and alleviating concerns. It was fantastic.

    There are a lot of military people who have to ship vehicles across the country though, and if Ship a Car Direct included a blurb that was military-friendly, it would draw further business. I’m in the navy and we were being transferred from New Jersey to San Diego. I was given an estimated delivery date but the driver arrived four days ahead of schedule and it caught us off guard. It would have been a little bit more helpful to receive a call in transit to tell us when he would be arriving. But it was fine. After all, it's better sooner than later. The driver was also very friendly, courteous and nice, and he did a really good job. The vehicle was dirty but that was expected and other than that, it was in perfect condition. The quote was also 100% accurate.

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    Verified purchase
    Customer ServicePriceDelivery & Shipping

    Reviewed Sept. 7, 2018

    We needed to get a car shipped from Denver to Massachusetts for my daughter's use. We used Ship a Car Direct since we've used them before and we had a good experience. We also had a great experience this time with their customer service, and the quote as well as the time frame were fine. However, I was disappointed that there was a dent on the car. My sister-in-law accepted the delivery and reviewed the car but she didn't notice it. It wasn't Ship a Car's fault that this happened though, it was the people that shipped it obviously. Next time, I will be more careful and make sure that we look at it before we let it go.

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    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Sept. 6, 2018

    Ship a Car Direct was moderately priced and had the fastest delivery date when I had to ship my four-door Dodge Dart from Florida to Washington State. I got a price range online and customer service emailed me the final quote. I got a quote that was not too much from the low end. There was a $300 difference from low to high and it closer to the lower side. When I put my quote in, they called me fast. I’ve never shipped a vehicle before, so they let me know how the process would go. While my car was shipped and leading up to it, they were always emailing me, letting me know tips and tricks, asking if there was something I was concerned about, and how to handle it. They were pretty professional in that aspect.

    It took six days from pick up to drop off. The driver let me know when he was gonna be there. When I saw him, he unloaded the car, we did a walk-around, and signed the paperwork. The car was dirty but that was expected from a cross-country move. It was delivered a day later the original schedule, but it was done first thing in the morning. Everything else went according to plan.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 6, 2018

    I had quotes from three transport companies to move my car 3,200 miles and I liked Ship a Car Direct’s responsiveness as well as the professional level in which they handled things. The customer service was above and beyond. The rep was in contact constantly during the time when they sent the request out and brokered for an actual carrier to let me know where the process was and how things were getting along. Once the carrier was contracted, they had all the processes in place in terms of giving me the platform in which they take all the pictures and file the condition of the car, both before and after, and all those kinds of things. So, the level of care was really great.

    The driver was great both on the pick-up and the delivery end. He turned up a day early and called well in advance to let us know that he was running early and if that would be okay. He got it exactly where it was supposed to be and in good condition. Plus, in the end, the price came down $25. My experience with Ship a Car Direct was fantastic and I highly recommend them. They were fair, honest and accurate. It was an experience that I had never dealt with before and had trepidation, but it turned out to be absolutely painless and perfect. So, I can't ask any more than that.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 5, 2018

    Ship a Car Direct was terrific with excellent communication and guidance throughout the whole process. This was my first time shipping a car. Stefan was my contact. He emailed regularly to update me and tell me what to expect. The quote was the final price. The company selected, UZB trucking, did an excellent job as well. The contact person called to let me know when the approximate pickup, date would be, and my car was picked u on time. The driver also called ahead to let me know he would be there within a half hour. I definitely recommend Ship a Car Direct.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 5, 2018

    I was over in Virginia and I needed the vehicle to be shipped far to Washington State. I looked at just one other company but I went with Ship a Car Direct for the customer service and the readiness by which they were able to communicate. They were effective in communicating early and often. They let me know all that was needed to be done and if something happened, then they would give me a call about increasing their bid. The other company, meanwhile, just sat on their phones. Ship a Car Direct's quote changed a bit but they were willing to absorb any additional cost that was greater than what they quoted. That was a very good mark of customer service.

    The shipping experience was good, however, the first part of the pick-up was a little bit more of a nuisance because the driver kept switching the times around based off the other customers that he had. When I kept calling the driver during the estimated date of pick-up, he kept saying, “Oh, I might be an hour or two. I can pick it up over here at this location maybe.” When that time would come around he would be like, “Oh, it might be another hour.” So I was constantly, “Am I gonna have a car today or not?” Finally it turned out that he was gonna be able to pick it up more readily the next day.

    We found a time that worked the next day a lot better because he was less busy. The receiving side of the experience was very straightforward. He gave a time window and said he was gonna be at this place and was able to get it done in one shot. Still, I didn’t like that he gave me an estimated time and wasn’t able to follow through with it. It would have been better if he played it on the safe side instead. Nevertheless, the vehicle came back exactly fine. It was a bit dirty but that is what you get when you go across the country. Everything was great.

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    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 4, 2018

    Quick, smooth, seamless, overall excellent service. All parties involved were very professional. Constant communication via email and through cell phone as shipping date drew close, so I was always in the know. Car arrived at destination in perfect condition. Would highly recommend. Thanks!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Noel,

    We are glad to know that your car transport went smoothly. We are also happy to know that you had a seamless experienced. We appreciate your recommendations. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 4, 2018

    I was moving to Rhode Island so I needed to transport my vehicle from Wisconsin. Because of Better Business Bureau and Ship a Car Direct's rating, I decided to go with them. I took advantage of their online quote calculator and I was satisfied with that. Their customer service representative and the delivery of my vehicle were outstanding. My vehicle's condition was great. I was very satisfied with Ship a Car Direct's service.

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    Customer ServicePriceStaff

    Reviewed Sept. 3, 2018

    I needed to use a transport service to move 2,000 miles. Ship a Car Direct has good reviews and a competitive price so I chose them. I took advantage of their online quote calculator which is very important because there are so many companies out there, and there's no way to differentiate them if you can't see the price. Moreover, I had excellent customer service experience. The rep I spoke with was very good and the delivery of my vehicle went very smoothly.

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    Customer ServicePriceDelivery & Shipping

    Reviewed Sept. 2, 2018

    Since all auto transport companies are working from the same clearinghouse, the only thing that distinguishes one from another is the reliability of their claims and their ongoing customer service. ShipACar Direct gave us a reasonable quote with an accurate estimate of shipping dates. Their e-mail software is fabulous and the immediate response to questions and concerns was appreciated. We were very happy with the transport company they found. I am really impressed with the comprehensive service and good info that they provided.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Barbara,

    We are glad that we made you very happy with the service we provided you. Thank you so much for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 2, 2018

    I moved from California to New Mexico and I'm disabled so I needed someone to bring my car out here for me. I called Ship a Car Direct and they were Johnny-on-the-spot. Within less than 24 hours, they had someone who picked up my car, put it on a truck, drove it out here, and got it here on the time that they said they would. They also gave me updates along the way and they were really fabulous! All the people that I spoke with on the phone were great and the guy who transported the car was really nice. He didn't speak a ton of English but he could tell by me smiling and jumping up and down that I was happy and he was happy. I was nervous at first because it is a brand new car. But it arrived in perfect condition. And they arrived early, so I was really happy because I was driving a really crappy rental at the time. I love Ship a Car Direct!

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    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 1, 2018

    My grandson moved to us in Texas and I wanted to help him get the car down there. I looked at three transport companies and I liked the way that Ship a Car Direct dealt with me. They were very open, very honest, had a good offer, and assured me that everything would be fine. I just liked the company, so I went with them. Their price was quite competitive, too. Then the driver had my grandson's number to call when they were ready to deliver. My grandson was very happy with the delivery and there was no problem with it. Ship a Car Direct's reps arrived on the expected time from pickup to delivery. We also had pictures taken before the car was shipped and after. Everything was fine.

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    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 31, 2018

    My father passed away and I had to have his car shipped from ARK to FL so I checked around and found Ship a Car Direct. The price was very fair and cheaper than others I checked on, and they picked the car up on Wed. afternoon and delivered it on Friday afternoon, no problems at all. The driver was a good guy, very professional and was exactly on time. I will use Ship A Car Direct from now on. Job well done.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Aug. 31, 2018

    I looked at three other transport companies but Ship a Car Direct stayed in contact and they had things in their email that made it seem more legit. I also read their reviews and they were positive. Their quote was the same as most of the other sites that I looked at and it seemed pretty reasonable to me. It was almost the same as the actual charge which was good. The actual company who ended up doing the shipping called me three times to check in and finalize things. Also, I was texted the day the driver was out. The driver came and dropped my car off at the right time. The transport took eight days. They also had to store my car for a day before I got there. I had a great experience and I would recommend Ship a Car Direct to anyone who's shipping across country.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 30, 2018

    I moved across the United States, from the West Coast to the East Coast. I looked at about 15 transport companies and I went on Consumer Affairs' website where Ship a Car Direct was second. Another transporter was first but when I called them, I was not impressed with them. So, I made the decision to go with Ship a Car Direct. I used them prior so I knew about them. That was years ago and it was a really horrible experience. I was very skeptical about using them again but this time, the experience was absolutely phenomenal and flawless. Apparently, things have changed and there was a representative that was no longer there. This time, the rep and the transporter that I used were early. I made a confirmation order and the pick-up time was six days prior, which was great. I had to get a rental car so I was kinda scrambling and my car was delivered within four and a half days.

    Also, the carrier contacted me on spot. If he said he was gonna call within an hour, he called right within that hour then he was on his way. And the night before he was to drop off here on the East Coast, he said he was gonna drop off between a three-hour window and ended up being earlier. So, he called me all the time and within that four-day period. Everything that the carrier company said they were gonna do, they did and so much more. The vehicle was dirty when it arrived here but that was expected from driving across West Coast to East Coast. When I first drove the car after the delivery, the transmission kind of locked up a little bit but it seemed to have kind of worked itself out. Also, there was a problem with the car's locking system but that is really an easy fix with the dealership.

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    Customer ServicePriceStaff

    Reviewed Aug. 29, 2018

    I bought my 17-year-old son his first car and since he lives in Seattle, I had to transport it from North Carolina, which is 3,000 miles away. My son said Ship a Car Direct had a high rating and made the decision to choose them. In addition, the customer service rep was excellent and the quote I received was reasonable. When his car was delivered, my son was there and he was fine with it. He said it was great, no scratch.

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    PricePunctuality & SpeedDelivery & Shipping

    Reviewed Aug. 28, 2018

    This was a very smooth process from my first interaction with John to the delivery of my son's car. They were in constant contact with me and set my mind at ease through the whole process. The price was exactly as quoted and the car was picked up on the day requested and delivered on time as well. I highly recommend Ship A Car Direct!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Howard,

    We appreciate your high recommendations. Glad to know your car transport went smoothly. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 28, 2018

    I was moving 1,100 miles away and I needed to transport a Toyota Camry. The pricing, the people and customer service made me go with Ship a Car Direct. Their rep was very nice, quick to answer and informative, and the quote that I was provided was fair. The pickup was great too. The driver came and got the car, answered all questions and inspected everything. The driver was at another location at that time, so I had to go and get it from him which was okay. The condition of the vehicle was just the way I left it. I would tell others to go ahead and use Ship a Car Direct.

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    Punctuality & SpeedStaff

    Reviewed Aug. 27, 2018

    Shipped my car from metro DC to New Orleans. Within 5 minutes of getting a price quote, I had an email that the carrier would arrive that day. Service was excellent. Car arrived a day early. Very pleased with the process.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Nancy,

    We are happy to know that you are very pleased with the transport process. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServiceStaffDelivery & Shipping

    Reviewed Aug. 27, 2018

    I was in Delaware and I got my job changed to Texas so I moved my family and my 2013 Toyota Corolla. I phoned four or five companies but I picked Ship a Car because my friend told me that he used it before. I had a conversation with the rep and everything went fine. She gave proper periodic updates, responded on emails immediately, clarified whatever questions I asked and followed up with me until pick up. Working with her was good and it was a hassle-free moment. Then, the pick up was on-time and the driver called me before delivery so I was ready. When the driver picked up the car, he did the inspection and took it out. The delivery was done within two days and I was really impressed on that. I feel good about Ship a Car. I've chosen the right mover and I'm really happy over that move.

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    Customer ServicePriceStaff

    Reviewed Aug. 26, 2018

    I got a new job and I moved so I needed to transport my vehicle from Buffalo, New York to Las Vegas, Nevada. I chose the top 5 transport companies which was rated the best and called all five of them and I ended up going with Ship a Car Direct. They were the top service and I enjoyed the customer service rep. The rep explained things to me very well because I had never done it before. It sounded like a very thorough approach to things and the price was good. I was able to compare the five companies I looked at initially and I saw that most of them were all on the same range except for one.

    Overall, Ship a Car's customer service was great. Their follow-up, making sure to let me know what was going on, was great. And the carrier they chose, Cars Inc., did a fabulous job. They were very good about everything. It took about a week to transport my vehicle. It was a long move and it definitely made things easier for me. It was a very pleasant experience.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 25, 2018

    I searched for a car shipping company for weeks and Ship A Car Direct was the one that I decided to give it a try. They were amazing! The price was reasonable and John was always there to answer my questions and to help me with little details. I was assigned to a carrier but the pickup date was few days earlier than I planned. So I asked John and he found me another carrier that had the perfect pickup date (without extra charge but with the same kind and friendly manner). I was assigned to Ace Auto Trans and the driver was awesome! He took pictures of every part of my car. Then the car was delivered in less than a week from VA to CA without a single scratch! I was expecting to wait another week to have my car but when I received a call from Ace Auto Trans I was thrilled! I’m extremely satisfied! Highly recommend Ship A Car Direct!!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Jin,

    We are happy to know that you are extremely satisfied with the service we provided. We appreciate your high recommendations. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 25, 2018

    I tried to find a transport online. I submitted all my details, got several calls, text messages, and emails. I also went to the Autotrade to find some reviews and I found out that Ship a Car Direct was one of the reputable and efficient companies. They also had pretty good service from the review comments. I contacted them and they told me how much it would cost. Initially, I thought that they were the ones who would provide the service, but later on, I came to know they ended up as the broker and they tied up with other transport organizations. They got Umbrella Transport from Pennsylvania to ship my car. But Ship a Car Direct still provided me an excellent service. They kept me updated with every action and I also got a prompt response from them.

    The driver was very friendly and he kept me updated when he started from the original location. Before the night, he called me and asked if 9:00 AM was fine with me and I said it would be fine. He came exactly at 9:05 AM, handed over the car and it was very quick. The best thing was my car got delivered before the actual schedule time. They said that it will take seven business days to deliver the car, but I got it in five days only. Also, I paid exactly the amount they said. I had a very good experience with Ship a Car Direct. I will recommend them to some of my friends who will be looking for car shipment.

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    Verified purchase
    PricePunctuality & SpeedDelivery & Shipping

    Reviewed Aug. 24, 2018

    Ship A Car Direct was informative and helpful prior to the shipment. They kept me fully advised during the shipment. My car arrived in SC on time and without damage. The price quoted was a fair price and represented good value. There were no hidden fees or surprises. I have no problem recommending them.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Philip,

    We are glad to know your car transport went well. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 23, 2018

    We looked at some other transport companies online and saw a bunch of negative reviews. I was ready to go to another company, but my wife researched and said that Ship a Car Direct got the best reviews and seemed legit. Their guy showed up ahead of schedule and kept in constant communication with us. Then he accommodated us when he came for the pickup. He is a professional, kind and very good young man. He got the car to Atlanta way earlier than we thought which is awesome because we arrived less able to rent a car.

    We flew out Saturday night and we weren't expecting to get the car until Tuesday, but the guy accommodated us. We wanted to meet them on a Sunday and the owner came out in his car with his two little kids in it, and our car came off. I've got high expectations and the service exceeded all my expectations. The car was clean with no marks and nothing wrecked. All the scary stories online turned out it could not have been a better experience. Their price was good and their service was timely and professional. I'd recommend Ship a Car Direct to anybody.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Gary,

    We are happy to know your car was delivered in a timely manner. We are also happy to hear that we've exceeded your expectations. It has been our pleasure to assist you. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 22, 2018

    We needed to transport a car for one of my children who is moving across country. We got Ship a Car Direct on the recommendation of our neighbor who had used the service previously. Their quote was in the middle considering a couple of other ones that I got. I dealt with Costa most of the time and he was excellent. He was very quick to respond every time I had a question. In the process, there were some back and forth about the delivery date and we really needed it to be delivered on a certain date. Costa gave us some options that ended up not working out, but he was really helpful.

    We had a concern after the car was delivered as it was making a funny sound and Costa addressed that right away. Other than that, the car was in good condition. It was a little muddy, as expected, coming across country. The whole thing took a week and a half, and it was a very good experience overall. Ship a Car Direct did a really good service and we got what we were promised for the exact price. I’d be proud to recommend them.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Yolanda,

    We are glad to know you had a very good experience transporting your vehicle with us. Thank you so much for choosing Ship A Car Direct!

    Verified purchase
    Staff

    Reviewed Aug. 21, 2018

    They offer the best service and knowledge. I compared them to others. They are available and follow thru. So refreshing to work with a company like that today. I would not go anywhere else. Hassle free experience.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Maria,

    We are happy to know that you had a hassle-free experience with your car transport. Thank you for choosing Ship A Car Direct!

    Customer ServiceStaffDelivery & Shipping

    Reviewed Aug. 21, 2018

    The first time I used this business, it went off without a hitch. So, I figured it was safe to use them again. I was wrong. While they were nice when I first started out, the lack of communication was ridiculous. Seems like no one could tell me when or where my car was after the driver's truck broke down. I had to do the legwork to find out where the car was, not Ship a Car Direct. I contacted the company, and they gave me the owner of the company's cell phone to call to find out. Why did I have to do this, and not them? What exactly was I paying for? After reaching out to Ship a Car multiple times and getting several pushed back dates (and never getting updates once again, I had to reach out to them to find out), they gave me another date that was a Saturday. This was after they had allegedly talked to the driver with an arrival date.

    But, interestingly enough, the driver told us there was no way he would have been there on a Saturday as his truck was still in the shop on that day. So, where were all these dates that they were coming up with? I have shipped cars 9 times and this had to be the most unprofessional experience I have ever had with a transporter. They never followed up except a call wanting to know if I ever got the car. No follow up or customer satisfaction survey about my experience. No apologies, no partial refund for all the legwork I had to do for them, which I have never had to do with any transport company. Huge disappointment compared to the prior experience I have had with Ship a Car Direct, it was night and day.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Jessica,

    We sincerely apologize for any communication issues that happened on your order. Sometimes trucks do break down and cause delays, but this should have been handled much better and you should have been communicated with every step of the way. We reached out to you discuss this experience and left you a message. We have also refunded you our fee for this poor experience. We are sorry to hear that your second order with us did not go as smoothly as the first, and we will do our best to improve with your feedback. Thank you.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 21, 2018

    The whole shipping process with AmeriFreight went smooth. I had to move from the East Coast to the West Coast. I looked into 5 different companies before Ship a Car Direct. Ship a Car's price was midrange and they have good reviews. They were reliable. The carrier drivers called and were able to deliver the vehicle in a timeline that I provided, so I thought that was great as well.

    It is understandable that the vehicle had dust, and that was just because they had to move it across the country in an open truck. Other than that, we were able to get our car with no issues whatsoever. The only issue was the trucking company. I actually had scheduled a delivery date but they were calling me to deliver the vehicle early than I scheduled, but John, the person I dealt with was able to handle that very well. They were responsive and did a good job. The agents were helpful and were able to help solve any problem throughout the whole process. I'm happy with them.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Kamel,

    We are glad to hear that John was able to handle your car transport very well. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePunctuality & SpeedDelivery & Shipping

    Reviewed Aug. 20, 2018

    This was a smooth and easy process. Car was picked up and delivered on time - everything was very professional. There was constant communication occurring before during and after delivery. I would highly recommend using Ship a Car Direct!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Andy,

    We appreciate your recommendations. Glad to know your car transport went smoothly. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Staff

    Reviewed Aug. 20, 2018

    I can not say enough on the outstanding service provided by Ship a Car Direct. They provided door to door service that was seamless. John was absolutely fantastic to work with. Thank you Ship a Car Direct for the outstanding service you provided.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Maureen,

    Thank you for taking time to share that you had a seamless experience. We are happy to know that John made your experience wonderful. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 19, 2018

    I'm moving and I needed to ship my Honda CRV from the East Coast to the West Coast, which is extremely far. I looked at two companies and Ship a Car Direct's reputation seems to be good. Their quote was definitely not the lowest of price that I can get from the market, but I wanted the transportation to be smooth, so their service looks okay. If you don't mind to pay about $100 more than other companies, go ahead and use them too. The transport was fast and the delivery went well. The driver called and scheduled a time with me before they arrived and they arrived on time. I also called their customer service several times. They were always there answering the phone call. I'm satisfied.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Xiang,

    We are happy to know that you were satisfied with the service we provided. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 19, 2018

    For my Boston to Tucson move, the pick-up date was only 1 day late and the return date was a whopping 3 days early! Would highly recommend. Almost everything about the experience as advertised in others' reviews was completely accurate. The ease of having the car picked up (including the accommodation I needed for my flight out of town) and having it returned without a scratch was outstanding. The frequent e-mail updates from the company are helpful. The only minor complaint is that you receive information from someone who seems to be a company employee until the deposit is taken, after which you are routed to call center staff (who are not very helpful).

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    Verified purchase
    Delivery & Shipping

    Reviewed Aug. 19, 2018

    I looked into four delivery services and reviewed the carriers before things were finalized. We declined the first carrier due to reviews and went with Ship a Car Direct because of the communication I had with their manager. The vehicle was transported for more than 2,000 miles yet the delivery went smoothly and was exactly what we needed.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Cynthia,

    It is nice to know that the transport of your vehicle went smoothly. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 18, 2018

    We were moving two cars from Las Vegas to North Carolina and one of them was a convertible. With Ship a Car Direct, I didn't need to reach out to them for anything. I submitted everything online and thought I was gonna get an online quote but I didn't. So I called and Matt, who I think is the owner, was super responsive and honest. He spent about 10 minutes on the phone with me getting everything right there, so I didn't have to wait anymore. The quote that I got was very fair, reasonable and candidly less than what we expected it to be. He also answered all of my questions and gave me some additional options that we hadn't considered. He made it just like that instant comfort after.

    Then when we needed to shift our dates around a little bit because closing dates got moved, they were super responsive and willing to help. They made the whole thing very easy, so my interactions with customer service were simply letting them know that we changed our dates around and confirming when those dates were locked in. The transport company that they hooked us up with, G & G, was amazing too! The delivery was two days ahead of schedule so from pickup to delivery, it only took about four days. I had no problems with either car.

    Given that this is not a great industry, reputation-wise, I would highly recommend Ship a Car Direct to anybody that was looking for the service. We've moved before from North Carolina to Las Vegas and had a miserable car transport experience with a different company. But if more people dealt with Ship a Car Direct, that wouldn't be the case. So don't hesitate. Make the phone call, have a conversation with Ship a Car Direct and book. You will not be sorry.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Dani,

    We are happy to know that we made the transport process very easy for you. We truly appreciate your recommendations. Thank you for choosing Ship A Car Direct! :)

    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Aug. 17, 2018

    I was googling best car shipping firms and I found an article that had Ship a Car Direct ranked really, really high, and their customer service team was one of their best selling points. When I called Ship a Car Direct, I had a really good experience with the guy that I talked to. He was very, very informed and he understood the business. He knew everything and did all the calculations for me and just let me know what was gonna cost me. It was perfect, and he was really good. Ship a Car Direct was a high-quality company with outstanding customer service and they made me feel comfortable and took care of me.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Harold,

    We are happy to know that we made you comfortable and we were able to take care of your concerns regarding the transport of your vehicle. It has been our pleasure to assist you and thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServiceDelivery & Shipping

    Reviewed Aug. 16, 2018

    I moved from Pennsylvania to Arizona and I needed to transport my father's Mercury Marquis. It's a pretty old car. I’ve used Ship a Car Direct before so they were the only company I looked up. Everybody was exceptional and I have no complaints about the communications back and forth. I also liked their timeliness and the fact that they were always accessible. The delivery went very smooth as well.

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    Verified purchase
    Customer Service

    Reviewed Aug. 16, 2018

    I use Ship a Car Direct company to ship my two cars to Houston. It was awesome. The carrier contacts and updates me the pick up and delivery time. The customer service is also wonderful. I will recommend this company for everyone.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Yi-Lan,

    We are happy to know that you had a awesome experience transporting your car. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 15, 2018

    I contacted Ship A Car Direct to get a quote on transferring my Mercedes from Ohio to Florida. Within a day or so I received a response with a fair quote which I accepted. I was then advised on a carrier and was provided their information. I then accepted the carrier. The same day I was then given a pick-up and delivery date. The driver called me ahead of time to and let me know the exact pick up time, he was EXACTLY on time. Dave from Ship A Car contacted me and assured me he would also help with any transportation needs or questions. The carrier then delivered the car EXACTLY on time once again. Ship A Car was quick to get me a quote, assign a carrier, kept in good contact, and everything went absolutely perfect. I was very impressed with Ship A Car and also with the carrier they provided. Very thankful for the great service, fair price, and perfection on pick-up and delivery. Thank you Ship A Car Direct!!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 15, 2018

    I went to different company websites to see what their processes were like. Ship a Car Direct has a video that describes their whole process which really made me go to them, and then I read that they have bonds. I also corresponded with one of their reps and he was very patient, professional and answered a lot of my questions.

    However, Ship a Car Direct wasn't able to confirm the pick up until a few days before the schedule, even though I have scheduled the car to be picked up a month prior to that. But my car was picked up and delivered safely so the end result was good. I texted and checked with Ship a Car Direct and they were very responsive. The person who picked up my car was very responsive as well. During the delivery, the truck wasn't able to come into the community I'm in so the driver worked with me as well. He was smart and he drove my car in to meet me halfway. And then I got in the car and dropped him off where his truck was at. Everything worked out well and I was happy with it.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Flora,

    It is good to know that everyone involved in the transport of your vehicle were responsive. We are glad to know that everything worked out well and we made you happy. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 14, 2018

    I will definitely use them again!! Everything was super seamless and everybody was so helpful. It was amazing from start to finish! Also, the customer service was next level all the way through the process.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Allie,

    It is nice to know that the transport of your vehicle was seamless all throughout. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 14, 2018

    Worked with this group for three shipments now. Everytime they've come through. Pickup on time and early deliveries. David is extremely resourceful, easy to contact, and easy to work with. Would recommend them to friends and family. Will use again.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Adam,

    We are delighted to know that David was easy to contact and easy to work with. We appreciate your recommendations and thank you for choosing Ship A Car Direct!

    Verified purchase
    PriceStaff

    Reviewed Aug. 14, 2018

    I sold a car in South Florida and needed to ship it. I looked at two other transport companies but the lady that responded from Ship a Car Direct was very helpful, so I went ahead with them. I was impressed with the rep that I spoke with and I was also comfortable with the quote that they gave me. The driver was very professional when he picked up the car and the car was in good condition when it arrived. I will recommend Ship a Car Direct.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello David,

    We are delighted to know that Jennifer was very helpful and the driver was very professional. Thank you for your recommendations and thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 14, 2018

    We’re relocating from one state to another about 1300 miles and we transported our Lexus GS30 through Ship a Car Direct. They had the best reviews from what I could see online. Their rep was very professional and any questions I had, he was able to answer right on the spot so I was really pleased. They established a pickup date, then the driver was there on time and delivered it a day early for us in Florida. The driver also kept us all informed and then the car arrived safely in town.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello James,

    We are delighted to know that you were very pleased with the service we provided. We are also happy to know that your car was delivered safely. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 13, 2018

    I chose another company and tried several times to reach them regarding a quote they gave me. Never returned my calls so I contacted Ship A Car Direct. Immediate response. Clear explanations as to the process. Found a terrific carrier to transport my car. The carrier stayed in touch and was on time both picking up and delivering. Process was very easy. Communication was good with both Ship A Car Direct and the carrier.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Sherry,

    We are glad to hear that we made the transport of your car easy for you. It has been our pleasure to assist. Thank you fro choosing Ship A Car Direct!

    Verified purchase
    Punctuality & SpeedDelivery & Shipping

    Reviewed Aug. 13, 2018

    I must say I a bit nervous for my first time shipping a car cross country. I researched many companies for a few months before I finally decided to use Ship a Car Direct. They had a lot of positive feedback and good ratings. I was still a bit nervous but all went well. The car was dropped on time to a hotel in Sacramento where my daughter stayed the evening her flight arrived. Scott at ship a car was honest and easy to work with. I will be using them to bring it back when the time comes.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Kevin,

    We are happy to know that you had a great time working with Scott in transporting your vehicle. Thank you for choosing Ship A Car Direct.

    Verified purchase
    PriceDelivery & Shipping

    Reviewed Aug. 13, 2018

    We were moving with the military and we needed to ship a personal vehicle from California to Virginia. We looked at 10 different companies and Ship a car Direct was pretty upfront and open about how the shipping process worked. We almost signed up with another company and they started to get a little bit demanding. So, we decided not to go with them and ended up with Ship a Car Direct. During the transport, we communicated with the person that picked up the vehicle in California and with the person that delivered it in Virginia. The final cost of their service was $350 more than the original quote they gave us but they let me know upfront that it might change a little bit. And before it changed, they asked me if that was okay.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Chelsea,

    We are happy to know that your car's delivered safe and sound. Thank you for choosing Ship A Car Direct!

    Verified purchase
    PricePunctuality & Speed

    Reviewed Aug. 12, 2018

    I was moving and I needed to ship a Toyota Previa from Boston, Massachusetts to Houston, Texas. I found Ship a Car Direct online and based on the good reviews, I decided to use them. Overall, the experience was quite positive and the cost of their service was reasonable to me. The whole transport took five days to about a week and the drivers were fairly prompt in reaching out when the vehicle was available for delivery.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 12, 2018

    I needed to move a vehicle for about 2,700 miles and looked at about 10 transport companies. I booked with the number one recommended transport company in the United States but they failed after six days to find a driver for my car. Ship a Car Direct was the number two rated company in the country and once I spoke to them, I felt comfortable. The lady that I spoke to on the phone was able to answer all of my questions and she was able to put my mind at ease on whether or not they would be able to find a driver for my vehicle. I liked their price but the quote was a bit high compared to some of the other companies. I was willing though to pay a higher price to make sure that the car actually would be delivered. Ship a Car Direct was great and everything went excellently.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Mike,

    We are happy to know that we made you comfortable. We are also happy to her that you had a great experience and everything was excellent. Thank you for choosing Ship A Car Direct!

    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 11, 2018

    I am shipping my car from Michigan to California through the service. I wasn't in US before Aug., so I left the agent my friend's phone number for emergency contact. And then I asked him to update my number After I arrived. He told me he updated soon. Unfortunately, the driver and the shipping company still called my friend all the time these days, although I contacted their assist team and the carrier's company again.

    And at the same time, the carrier supposed to pick up my car yesterday. But they announced that they need to change the time to one day after, which is today at 5pm. I totally understand that accident always happens, it is fine. But they r not sure when they r going to arrive until this evening. And I texted the driver this morning to double check, he didn't reply. Ok, then I called him hours later, he replied with "Can I call I back later". After half hour, still no reply. Then I text him back again, he replied "Hi, I know the exact time of arrival at this moment. We will let you know Thank you".

    Well, Ok. I think he tried to say "I don't know the exact time". Until now, TWO and HALF hours later, there is still no reply, and no exact or even estimate arrival time. And I am not even sure if they have updated my cellphone number or not. As a result, I was staying at home for WHOLE afternoon and maybe WHOLE evening just waiting for the picking up. What a good experience.And according to the unprofessional behavior of carrier, I started to worry if they can finish the shipment safely.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Will,

    Please accept our apologies for the way this carrier handled your order. We reached out to you about this prior to this review and refunded you the fee you paid us on this order for the inconvenience caused. If you have not received your refund please let us know. We have placed this carrier on our do not use list so that our future customers will not experience this with them. If there is something else that we can do to make this right for you please let us know. Thank you.

    Verified purchase

    Reviewed Aug. 11, 2018

    I have used these guys in the past and I will not hesitate to use them in the future if the need arises. They are very diligent and keep you informed every step of the way. Everything went very smooth throughout the whole process.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello David,

    We are delighted to know that everything went very smooth throughout the whole process. Looking forward to serve you again. Thank you for choosing Ship A Car Direct!

    Verified purchase
    StaffDelivery & Shipping

    Reviewed Aug. 11, 2018

    I bought a Lexus out of state and had to transport it about 800 miles. I got Ship a Car Direct for the job and everything was flawless. Before picking them, I Googled transport companies and looked at whatever the highest rated ones were. The combination of that and the quotes that I got, plus some interaction with a guy from Ship a Car Direct, got me decided on them. I had a lot of questions and Ship a Car Direct reps were able to steer me to information they had on their website. They put my mind at ease based on the answers that they had for me. Furthermore, the delivery was faster than I even thought; it was a two-day transit plus the July 4th holiday. I highly recommend Ship a Car Direct.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Jeff,

    We are happy to know that everything was flawless. We appreciate your high recommendations. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 10, 2018

    I was across the country and decided to fly rather than drive. However, I had cats that I didn’t wanna put in the car for 28 hours. It was a military move so it was very last minute. I started to panic and Ship a Car Direct was the first one I found that was able to book me quickly so it worked. I had my sedan transported for about 2,000 miles from New York to Texas. Everything was great. As soon as I submitted the request for quote online, I got an email. I was trying to figure out things back then so they sent a couple of follow-up emails. Their quote was fair and it was what I expected. When I had all of my information for the mover to coordinate, I called back their direct line, they gave me an email and they were able to get me connected with the transport service within a day.

    As soon as Ship a Car Direct connected me to the transport company, someone from there called to schedule the pickup. They rescheduled earlier which was okay. I didn’t need the car for the day so it was better to get it moving so it’d get there sooner. It took seven days to ship the car to me which was exactly how long they told me it was gonna be. They called me the day before the delivery to tell me when they were coming and then they called again about an hour before they dropped the car off. The whole process was easy and there was no damage to my car.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Lisa,

    It is nice to know that the whole transport process was easy and there was no damage to your car. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePriceDelivery & Shipping

    Reviewed Aug. 10, 2018

    I was shipping my car from San Jose to Houston, and I searched the internet and saw that Ship a Car is very good. Customer service was very useful, and they talked to me a lot about the situation of my car. The online quote was excellent as well. The car was a little bit dirty when I got it but it was in very good condition.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 9, 2018

    Ship a Car Direct was the second company I got an actual quote from and the biggest thing for me was the speediness of it all. Unfortunately, the first car company that I was trying to look at processed me and took way too long to link me up with a driver. On the other hand, as soon as I spoke to Ship a Car, I got my answer pretty much immediately. Most of my beginning interactions was all through email and that was done in a speedy process so that was nice.

    I was moving across the country and I shipped my SUV across about 2,500 miles. But the driver ended up coming a few hours later than the window they had given me and the time frame for the day the car was being delivered was a little messed up. But when I called to talk about it, the customer service was helpful again. The driver also gave me the call when he was supposed to on the day before the delivery and then on the morning of. So that all worked out really well. It was funny that he arrived at 7 o’clock on a Sunday but I was more than happy to finally be getting my car so I was okay with that. Besides, he was nice and friendly. He did it in a quick session and it was quiet too for being so early in the morning on a weekend. There was one little downside but I would still recommend them.

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    Reviewed Aug. 9, 2018

    I bought a a Volkswagen somewhere else and I needed a transport service to get it from where it was to here which was a thousand miles. I used Ship a Car Direct since I've had previous experience with them. Their customer service was very responsive. I got a quote from an agent and it was reasonable. The delivery was great and the driver was communicative, flexible and excellent. They picked up my car on Thursday and delivered it on Monday. I would definitely use Ship a Car Direct again.

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    Reviewed Aug. 8, 2018

    Go for Ship a Car Direct. You can trust them. When I moved from New York to Texas, one of my colleagues told me that they were good and that I could trust them. Then I did some review work on Google and decided to go for it. Ship a Car was quite expensive though. Other companies gave me better offers but I didn’t want to do it because I didn't know them. The reps at Ship a Car Direct were also very friendly and they kept their promises which is good. The guy from the delivery was also nice. The transport took about six days and I had no problem with getting my car. I called him for updates and he gave me updates as well.

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    Reviewed Aug. 8, 2018

    I was in a rush to ship my vehicle from east to west and Ship a Car Direct's service was pretty much door to door. Aside from being dusty, the car arrived in the same condition. The transporter also kept in contact with me for the pickup and the drop-off. I had a good experience dealing with Ship a Car's representatives as well.

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    Response from Ship a Car Direct

    Hello Maxwell,

    We are happy to know that you had a good experience transporting your vehicle with our assistance. Thank you so much for choosing Ship A Car Direct!

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    Punctuality & SpeedDelivery & Shipping

    Reviewed Aug. 7, 2018

    Ship A Car Direct worked very hard to find car carrier and came through as my relocation route was difficult. Kudos to Nikko with GGWT LLC contracted by Ship A Car for his professional and on time delivery of my car from CT to AL. I would highly recommend Ship A Car Direct.

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    Customer ServicePricePunctuality & SpeedDelivery & Shipping

    Reviewed Aug. 7, 2018

    Overall good experience. Price was very competitive. Communication was exceptional from bidding to delivery to post delivery. Car was 1 day late arriving but not a big deal. Car arrived in perfect condition.

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    Reviewed Aug. 7, 2018

    I was very satisfied with my experience transporting my Honda Civic with Ship a Car Direct. I moved from New Jersey to Texas and used Ship a Car Direct after looking at around 5 companies' reviews online. Also, a friend recommended them. Working with their organizer was pleasant and was lightweight. She took the information and then sent me the form to fill out online. I filled out the form, submitted the order and made the payment online. And though in the end the cost of the service was about $30 up and down compared to the quote, still, Ship a Car Direct gave me a fairly accurate quote. My car was delivered a day earlier than what they gave me and the driver called me about 45 minutes prior to arriving.

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    Reviewed Aug. 6, 2018

    Ship a Car Direct is really great. I shipped my Infiniti Q50 to Florida because I was moving. The total transport distance was 1500 miles. I’ve used them two other times to ship two different vehicles to my son in California. I loved their service. I really feel very at ease with Ship a Car because they send emails before, during, and after the whole process. John was my point of contact with them. He’s fantastic and I felt very, comfortable working with him. Even when I had scratches and stuff on my first car, John was on it. He said, “Get a quote. Don’t worry”. He was wonderful. I've recommended Ship a Car Direct on the next door now that I’m down here in Florida and I think John got a job out if it already.

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    Reviewed Aug. 6, 2018

    The other two companies I was looking at were more expensive than Ship a Car Direct and the latter also got back to me much faster. I requested a quote and it seemed human-generated, at least from the email. The experience was straightforward and professional. I had never shipped a car before and I was nervous but every time I called them, they were able to answer my questions. Where I was living in Maryland was a much smaller area so it was challenging for Ship a Car to find the actual car shipment people. But they kept me in the loop so I didn’t feel nervous. I was given a heads-up for when the driver was gonna roll into town and then they kept in contact too. Once the actual car shipment people got closer, it was like, "All right. We'll meet in a couple of hours."

    I dropped the car off with them on a Tuesday evening and they delivered it in San Diego four days later. It was surprisingly fast. I had been given me a much bigger window. They thought it would be anywhere from a week to two weeks so four days was nice. The quote was also exactly accurate and the car arrived in perfect shape. It was a little dirty from traveling 3,000 miles but there was not a scratch on it and the car ran fine. I was happy with Ship a Car Direct.

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    Reviewed Aug. 5, 2018

    Ship a Car Direct had a nice and speedy process. I needed my car transported 3,000 miles very quickly because I got a job across the country and they needed me there quickly. They also gave me a lot of information upfront that made me feel good about shipping with them. In addition to that, the interface for giving the quote was nice and simple. I could also go ahead and start the process and not be financially tied initially until something had already been decided on and agreed upon.

    When the reps got the carrier lined up, they handed me over, gave all the information I needed about the carrier, such as the contact information and when they would be arriving. While the car's condition was perfectly fine upon arrival, I had difficulty with the guy who delivered the car. The instructions of where he was weren’t the clearest. He was at Dunkin Donuts and we were literally right after New York City, so we ended up finding him at the third Dunkin Donuts that we went to. Still, I would recommend Ship a Car Direct to anyone who is shipping a car.

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    Response from Ship a Car Direct

    Hello Philip,

    We appreciate your time and effort in sharing your detailed experience. We will surely deal with the carrier internally regarding the driver who delivered your car. Glad to know in the end your car's delivered safe and sound. Thank you for choosing Ship A Car Direct!

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    Reviewed Aug. 4, 2018

    Working with Ship a Car Direct was awesome. The communication and information provided was so great! Response time was super fast and my car was shipped at a great and fair price. I would recommend and use them again in heartbeat.

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    Reviewed Aug. 4, 2018

    I first got a quote from Ship a Car Direct two months before I had to ship the car. When I called back a month later, the gas prices went up and they told me that if the gas price goes up, the quote varies a little bit. When I was ready to ship for sure and I gave them the date, they gave me the price with the little increase that it had and it stayed the same as then.

    Everyone at Ship a Car Direct was good. They talked to me, helped me out, answered all my questions, told me what to do, and how to do it. It all worked out the way they told me it would. Even the carrier was really good. I’m 60 miles from Pittsburgh and I thought I was gonna have to drive all the way into Pittsburgh, but it turns out that he came to my location. He called me on the evening before the scheduled pickup. He was dropping off a vehicle about 45 miles from where I was. He said that he could come and pick the car up that evening. It ended up being a better location.

    The transport took five days. The carrier was supposed to come Tuesday, but he picked the car up 7:00 in the evening Monday and it was delivered on Saturday, which was the day they told me that it would be delivered. Everything, as far as shipping the car, picking up the car, communicating with the people, and discussing the how, when, where and why, worked out well.

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    Response from Ship a Car Direct

    Hello Patrick,

    We are happy to hear that everything went really well. Thank you for choosing Ship A Car Direct!

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    Reviewed Aug. 4, 2018

    I moved from New York to California and I needed to ship a Honda Fit. I looked at a few transport companies. I went on an online website and they posted up different vendors, and they did some bids. Ship a Car Direct was the most competitively priced. I worked with a car shipping company in the past and I was really pleasantly surprised at how much communication that Ship a Car Direct has. They had multiple communication channels open. They had a lot of follow-up and feedback too. The delivery of the vehicle went as expected as well. The driver picked it up at the scheduled time and then he delivered it a day early, which was fine in my case because I was there before him. It worked out really great and the condition was the same as if when I dropped it off. I'd recommend them and if they're as competitively priced in the future, I would definitely use them again.

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    PricePunctuality & Speed

    Reviewed Aug. 3, 2018

    The process was without any surprises. While shipping a car from Rhode Island to Arizona. Jennifer was excellent at keeping me informed about the schedule and followed to see if there were any questions or problems. The price was the quoted price, pick up was on schedule and communication throughout the process. Highly recommend Ship A Car Direct.

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    Reviewed Aug. 3, 2018

    While visiting family in Alabama my husband fell and broke his right. Because of other complications we were unable to drive our car back home to Pennsylvania. I researched several car brokers online and chose Ship a Car Direct because of their great reviews and my conversation with Eve for an estimate. She explained the process really well and made me feel confident that this was right company. The carrier was on time in picking up the car and delivery with no damage or scratches. I would use them again if needed.

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    Reviewed Aug. 3, 2018

    Great experience. Both Ship A Car Direct and the actual shipper, ARV Express, were excellent. Both were there for my many calls and were pleasant and accommodating. The shipment was picked up on time, delivered on time and everything went smoothly. Couldn't ask for a better experience.

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    Reviewed Aug. 3, 2018

    My friend had already availed the services of Ship a Car Direct so I decided to use them when I moved from NJ to Florida. And I would recommend the company to someone else as well. I had a really good experience and they should also expect a good service. Their reps were spot on with the date and time.

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    Reviewed Aug. 2, 2018

    Working with Ship a Car Direct made moving my car across the country so easy! Renee and the whole Ship a car direct team were fantastic, but the best part was that they found a wonderful driver who was amazing! Thank you ship a car direct!

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    Rocio increased rating by 1 star.
    Staff
    After a positive interaction with Ship a Car Direct, Rocio increased their star rating.

    Reviewed Aug. 2, 2018

    Our family decided to go for another adventure and relocate on the opposite coast of the country. We hired Ship A Car to transport our car. Stefan was always helpful. It took longer than expected (this is the reason for the 4 stars) to assign a carrier. The carrier was courteous and professional. The car arrived at destination in mint condition. If we move again, I would not hesitate to hire these guys again.

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    Reviewed Aug. 2, 2018

    I looked at more than five companies to transport my car from New York to California and Ship a Car Direct looked good. I got a reasonable price and the reps that I dealt with were good too.

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    Response from Ship a Car Direct

    Hello Jiecheng,

    Thank you for choosing Ship A Car Direct. Glad to hear that everything went well with the transport of your car.

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    PriceStaffDelivery & Shipping

    Reviewed Aug. 2, 2018

    We relocated for a job and needed to have our vehicle transported from Arizona to Maryland. I used Ship a Car before, so I knew their service is good. Their reps are very friendly and helpful. Furthermore, the original quote given to me was accurate. I emailed the representative that helped me the last time and he gave me a quote too, and it was decent and comparable to the market. All in all, it took a week for my vehicle to be delivered. The shippers did a great job and were very personable. I would highly recommend Ship a Car.

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    Punctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 1, 2018

    Matt was very helpful getting me going with the process, this being my first time shipping a 2015 Altima. He also kept in touch with me as arrangements were made and carrier was sent. The freight company also was diligent keeping me and the party where the car was up to date on pick up and delivery times. Car was delivered on time and with no problems. Driver was courteous. Overall it was a good experience and I would use Ship-A-Car direct again if I need to.

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    Reviewed Aug. 1, 2018

    I was living in Maryland and I was moving down here to Texas. I couldn’t drive both the truck and the van. Since the van would use a whole bunch more gas than the truck, I decided to ship the van instead and drive the truck. I looked at about three or four transport companies.The Ship a Car Direct guy that I talked to on the phone was real professional and he sounded like he knew what he was doing and he did know what he was doing, so I felt comfortable with him. The price was in the range that I thought it should be while some of the other ones wanted $7,000 or more. Their price wasn’t the cheapest, but it wasn’t the highest either. The rep followed up and he kept me in with information, so I chose them.

    When I had to ship the vehicle, I was still in Maryland but the vehicle was taken to my son’s house which was about 15 miles from where I am. I sent my son the money and he paid the driver. I told my son that my car has some scratches but no damage to it. The driver of the company said that he’d be in contact with me. He went over my car, took pictures and identified when he saw scratches and things. They transported my van about 1500 miles. When they delivered the vehicle, they couldn’t get the trailer down in the street because it was an eight-car trailer. So, the guy called in and he made it in a parking lot in a shopping center. That was where my son picked the car from which wasn’t too far from his address. I felt like they did a good job since my son didn’t complain about anything. I was very pleased with the service from Ship a Car.

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    Reviewed July 31, 2018

    Had a great experience with the transportation. Excellent communication and very prompt service. The actual transportation time was less than expected. Car arrived in excellent condition and the transporter was great!

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    Reviewed July 31, 2018

    We were completely satisfied with Ship a Car Direct. My son was moving from California to Colorado and it was cheaper and more convenient to ship his car rather than driving it there. I looked at about four transport companies and Ship a Car Direct had a lot of information online that was more informative than others. Their stuff online informed us with what to look for, what to do and what not to do. Also, the reviews for them that I saw were all very good, whereas some of the others, the reviews were not so good. I also used Ship a Car's online quote calculator and the quote I was given was reasonable. And then, they were able to deliver the car in about four days.

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    Reviewed July 31, 2018

    I was relocating from New Orleans to Chicago and I needed to have a Camry shipped. I looked at around 15 companies, went through online profiles and ratings from websites and then got Ship a Car Direct for the job. They were straightforward and transparent. Among the people that I spoke with was John and he was excellent. And although their quote was more than other places, after talking, I realized that that’s a way to ensure that what I need gets done. The driver was initially difficult to get a hold of, but once we were connected, he was good and he got my car delivered on time. Ship a Car Direct is a reputable and reliable company that I would use again.

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    PricePunctuality & Speed

    Reviewed July 30, 2018

    When I was moving to Los Angeles, I had booked with a company to transport my car but they didn’t pick it up on time. So I went back and looked at a quote that I got from Ship a Car Direct. It was a good price and they were able to give me a date because I needed it to be picked up as soon as possible. Their quote was accurate at the end and how they handled the transport was great.

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    Reviewed July 30, 2018

    I needed to get a 2002 Saturn shipped from Tampa to Iowa for work. My transaction with Ship a Car Direct was smooth and everything went according to plan. Their rep was on point with everything. I used the online quote calculator and the final cost was around the same ballpark. It was cool. The guy who did the delivery picked the Saturn up and dropped it off. He looked out for me on a couple of things and kept in contact with me.

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    Reviewed July 29, 2018

    I was moving and needed to transport my Jeep Wrangler for about 1,000 miles. I looked at seven different transport companies and I went with Ship a Car Direct. Their price was reasonable and they were the ones who would be able to pick the car up the quickest. Their rep's helpfulness also made me go with them. He was very knowledgeable, he was answering my calls and I felt comfortable working with him. It was the first time I've transported a vehicle, so it was sketchy, but it all worked out good. I was still in California and the driver called my dad about two hours before he was gonna drop the vehicle off, and then he pulled up right to my dad’s house, and drop it off. The vehicle arrived only in three days, so that's good.

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    Reviewed July 29, 2018

    I was moving across the country and I needed to ship my Jeep Renegade. Among the four delivery companies that I looked into, Ship a Car Direct had the best reviews online so I used them. They have great service. Their reps were exceptional. We had a lot of communication and it was quick and really good. I got their quote through an agent and it was comparable to other quotes that I was receiving. The cost was great. I got what I paid for. The driver was professional. He picked the vehicle and dropped it off when he said he would. The delivery took seven days and my vehicle arrived in the same condition I left it in. I would recommend Ship a Car to anyone.

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    Customer ServicePricePunctuality & SpeedDelivery & Shipping

    Reviewed July 28, 2018

    Our son-in-law used Ship a Car Direct and he knew all about it, so we went with them when we shipped our Volkswagen. We talked to their rep and got the price and set it up. Then they called within the day they said they would and picked it up. Then they delivered it three days later. It was quicker than I thought and the condition of the vehicle was just like we sent it. Also, we paid exactly what they originally quoted. Ship a Car Direct did a good job.

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    Reviewed July 28, 2018

    I purchased an Audi out of state and needed to transport it. I read some reviews of transport companies and there were positive and negative about everybody. Ship a Car Direct wasn't the most expensive but they weren't the cheapest, so I decided to go with them. I was impressed most with their communication. They kept in contact with me at all times and made sure everything was good. They kept me up to date with any information such as the location of the driver and then they followed up when I was done. I was also in touch with the driver from the time he picked it up, and he got me updated and delivered the car a day early. So, it worked out great.

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    Reviewed July 27, 2018

    I needed to ship a 2013 Nissan Altima and companies would give me one quote then it would go up within a couple of days. They kept saying it was the peak season so the price kept going up. But with Ship a Car Direct, the rep was straightforward and direct. But after the first time I called, I was supposed to get an email with all the information at around 3:00 o’clock and I never got a callback. But when I called back the next day, I dealt with a gentleman who sent me the information and the email that I needed within an hour. So I was able to go ahead and get set up with them.

    When the guy came to pick up the vehicle, he took pictures and let me know everything that he saw. I also took pictures and the guy was able to point out to me any damages that I didn’t know. He was good. But I don’t know if when you get the car, the procedure is the same way where you check to see if there’s any damage. When I received the car back, the guy was like, “Okay. Here you go with the keys.” I gave him the money and that was it. I did notice a couple of things on the car but I didn’t know how to prove it and it was nothing major. Everything else was good too.

    The car was picked up on Thursday and then we received it Tuesday so shipping it from Chicago to Houston, Texas took five days. It was not too long. The driver let me know the day before that he was gonna be dropping the car off. He dropped it off a little earlier than the window I gave him but the good thing was that I was available. Besides, he kept in touch and let me know on the day that he was gonna be dropping it off and what time he would drop it off.

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    Response from Ship a Car Direct

    Hello Timothy,

    We are glad to know that everything went great with the transport of your vehicle. Thank you for choosing Ship A Car Direct!

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    Reviewed July 26, 2018

    Kosta and team, at ‘ShipACarDirect.com’ helped me to navigate the process from beginning to end. All of my questions were answered quickly and completely. The drivers were friendly and accommodating. My car was dropped off in the same condition as it was picked up. Thanks for the smooth move!

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    Reviewed July 26, 2018

    Shipped my car from Houston TX to Portland OR. Easy process to order online, reasonable price. picked up and drop off on scheduled date. No any damage, though I need wash my car since I choose open carrier. Book early so you have wide time window to select pickup or drop off date.

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    PriceStaffDelivery & Shipping

    Reviewed July 26, 2018

    We bought a Mini Cooper out of state and needed it shipped to our place. We talked to four transport companies. The deciding factors that made us go with Ship a Car were the price, the way that it seemed to work and the convenience. A lot of it really was the timing too. The delivery went well and the driver was courteous and professional too. However, we noticed that the quote went up 25 bucks, but we were happy with our experience with Ship a Car.

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    Reviewed July 25, 2018

    I was planning to drive my son to Mclean Virginia for his new job and leave my car for him & fly back. Well husband had his worst back pain so our plans changed. I couldn’t leave him and my son was worried about his first day of work in a unfamiliar town with out a car. From the moment I called Ship a Car Direct I knew I am in good hands. They kept me informed & updated and our carrier ARI TRANSPORT LLC was at my front door right on time. My car was delivered to my son at his apartment building. Professional and reliable from start to finish. I know exactly who to call when I need to transport a car again. Thank so much???

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    Reviewed July 25, 2018

    We needed to transport our car from Santa Fe, New Mexico to Durham, North Carolina. We looked at three transport companies and used Ship a Car Direct. They got a lot of good rating. Also, I've had excellent interaction with their representative. The car was picked up on a Thursday, and then it was delivered on Monday, and it was fine when it arrived.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed July 25, 2018

    I was moving across the country with the military and I needed to ship a Honda Fit from California to Delaware. At the time, I had one other transport company which I had a rough time working with so I switched over to Ship a Car Direct. I called them and their reps were very professional. They gave me the facts straight up so I could make a good decision. Though the quote was more than I had hoped, it was expected given the current demand in fuel prices and distance and location of where I was shipping from and to.

    Their driver texted us the day before and said that they would be at the drop-off location at a certain time. The next day, he re-confirmed the time that he would be at the drop-off location and then we went and picked the vehicle up it was very smooth. The condition of the car was the same when it arrived as when it was picked up. I was very satisfied with this company.

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    Reviewed July 24, 2018

    Ship a Car Direct has fantastic reviews online and I’ve used them to transport my car to Massachusetts and back. The first time I used them The first time went really well and I learned how the system works. So getting my car to me worked out perfectly this time. Their rep was able to quickly answer every question I had and I got my quote. But I came to them at a little more difficult time of the year and the price went up about $100, though I might have paid a little bit more anywhere. But I’m willing to pay a little bit more if I feel confident that I’m gonna get good service. The person who took my car was very nice and I felt confident that he was gonna do a good job, which he did. They came earlier than expected and they were able to move it up a little bit. I just had to meet them at a Walmart because I didn’t have a good space for a big car carrier. They were really good about communicating it and it was an easy experience with Ship a Car.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed July 23, 2018

    I was a little apprehensive about shipping my car from Georgia to California. However, John and the people at Ship a Car Direct made this experience a very good one for me. Their customer service is unsurpassed! They kept me updated every step of the way and were proactive in letting me know what to expect and how I might choose to proceed. They were honest and upfront; and even let me know about potential increases in estimated delivery date and cost of delivery. On top of that, their prices were the lowest of all the quotes I got. I got my car in very good time, the cost was less than I was expecting, and their customer service was great. I whole-heartedly recommend Ship a Car Direct! Thanks for making this a positive experience!

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    Reviewed July 23, 2018

    The service I received from Ship A Car was outstanding. My representative (David) made sure to keep in touch regarding obtaining my driver. After being picked up, they literally dropped my car off from Maryland in Indiana in just ONE day! I'd recommend them to anyone looking to move.

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    PriceStaffDelivery & Shipping

    Reviewed July 23, 2018

    The transport of my SUV went smoothly, with the exception of my initial concern that they might not have enough of a load demand near my vicinity of Asheville, NC to warrant picking up my vehicle. I'm glad I planned enough weeks in advance to allow for that. The driver David, was super friendly and down to earth, the kind of guy you would like to have as your next door neighbor. He notified me in advance of his estimated pick up time as well as for the delivery time, at the destination in California. My SUV arrived in the same condition as when it was shipped. It was not inexpensive but I am glad I followed my gut in going with this company rather than companies that gave low $$ estimates, and would definitely use them in the future if I needed to ship a vehicle.

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    Reviewed July 23, 2018

    Ship a Car Direct was about $100 cheaper than the other companies I looked into. It was for shipping a car that I bought out of state. The final price ended up being a little bit more, but it was pretty close to the original quote. The Ship a Car Direct reps were very helpful, but the driver wasn't the best at responding. He called me when he picked it up and then he called me the night before he was gonna deliver it. But, he got the car here before I was expecting it and everything was good. Also, he’s a really nice guy.

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    StaffDelivery & Shipping

    Reviewed July 22, 2018

    I was very impressed by the professional courtesy of Ship A Car Direct. They guided and followed me the entire process of shipping my cars across the country. I always felt secure in knowing my shipment was being cared for safely. Their third party driver was awesome and also stayed in contact with throughout the week... he even offered to help me drive the cars to the house since his 18-wheeler was too big to get down my street! Best company and service all around for shipping cars!!

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    Reviewed July 22, 2018

    We were trying to ship our car from Memphis to Los Angeles and the lady I spoke to from Ship a Car Direct was able to answer all my questions. Furthermore, they were able to find a driver within a day. In the beginning when they said they would deliver the car to my house, the driver said he could deliver it very late in the day. However, it won't work for me so I went to their lot to pick up the car. The delivery of my vehicle went okay, but the driver had to go to another location to pick up other cars. He called four hours before I picked up the car and told me that if I wanted the car early in the day, I would have to go to their lot to pick it up. They then reimbursed me the taxi fare to the pickup location. The car was in good condition when it was picked up.

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    Customer ServiceStaff

    Reviewed July 21, 2018

    I looked at a half a dozen shipping companies. I went with Ship a Car Direct because of their price as well as the online feedback. There were some quotes that were lower and there were some that were higher, and theirs was within the range. Their rep always answered all the calls and would call back. He was nice and easy to interact with too.

    The driver said he was gonna deliver in an hour which was a big surprise because I didn't get any information on when it was gonna be delivered, and that I wasn't ready. But then he said it was okay and that they could deliver the following day. And then on the following day, it was fine. it was a little bit of disconnect there but it was because I didn't check my email.

    It's a good thing that I can rely on Ship a Car as a provider than just trying to rely on the carrier themselves. People think that they can save a few hundred bucks by going to the transportation company but then the problem could arise with scheduling and meeting people and then keeping their word. Ship a Car told me that it's much easier to go through an intermediary brokerage than to just arrange things directly. I'd recommend Ship a Car.

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    Delivery & Shipping

    Reviewed July 20, 2018

    I was skeptical about shipping a car, but my husband assured me he had researched this company and it was legit. So, I went ahead and set everything up. Everything went as Scott said that it would. I was starting to get a little nervous as the day for pickup was nearing and I hadn’t been assigned a carrier. However, I was contacted two days before and after that everything was perfect! The car arrived in excellent condition.

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    Verified purchase
    PriceStaff

    Reviewed July 20, 2018

    I was moving about 1,200 miles and I shipped my 2017 Jeep Grand Cherokee with Ship a Car Direct. It took a few days to get a quote but it was great. It took five days to transport and the driver was very friendly and nice. It was a fine experience.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 19, 2018

    This company was straightforward, realistic and extremely helpful during this stressful process. There was always someone at the other end of the line offering excellent customer service along the way. The process went smoothly from the time of dispatch until the time of delivery and the driver was reputable and an excellent person as well. I highly recommend Ship a Car Direct.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Ricardo,

    We are glad to hear that you are happy that we provided a realistic expectation to you and that we were extremely helpful with the transport of your vehicle. We are also glad to know that the delivery went smoothly. We truly appreciate your recommendations. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed July 19, 2018

    I looked at two companies to ship my car from LA to East Hampton, New York and the online reviews became the deciding factor for me. I had phone conversations with the rep at Ship a Car Direct about him finding a person willing to accept the bid and there were follow-ups on where he was in the process. I had set the price so I felt good about the price that was accepted and the process that we went through. The delivery was good too. Due to the local roads, I had to go a little bit further away than I had anticipated to pick the car up. But the driver communicated very well and the car arrived in very good condition.

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    Verified purchase
    PriceStaff

    Reviewed July 19, 2018

    We had to have my car transported from Pennsylvania to California. We looked at a lot of transport companies and went with Ship a Car Direct for their good reviews. We contacted a rep for a quote and he called us. We told him that we had better offers somewhere else so he said that he would try to see if he could lower the cost and find a good transportation service. He got back to us within a day or so with a lower price. Also, the driver was very thorough, polite and courteous. The transport from beginning to end took 11 days, which was the exact timeframe I wanted.

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    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed July 18, 2018

    My son bought a car in Austin, TX & needed to get it to Dubuque, IA. After some searching, we settled on Ship a Car Direct. What an easy, quick, affordable process! Took all the worth right out. Great communication!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Ben,

    We are delighted to know that we were able to make the process easy and affordable for you. Thank you for choosing Ship A Car Direct!

    Verified purchase
    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed July 18, 2018

    I looked at about three companies. I found some good reviews for Ship a Car Direct and they were rated very well. Also, it was last minute so I needed something very quick and they were able to accommodate that. I got them to transport two cars from California to North Carolina and I had a very good experience. They were very timely and they got my cars there quickly. The rep that I worked with kept me informed about the pickup and during the process, if there was any question, I could reach out. The delivery was good as well. The cars got there in about four days and nothing was damaged. We had a slight issue towards the end because they wanted to deliver earlier than I expected, but that was okay. The cost was a little high because of where the cars were going but it was the same as their quote in the beginning.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed July 17, 2018

    I would recommend Ship a Car Direct. They have integrity and are easy to work with. Their communication was great and it was very clear what needed to be done, what our responsibilities were and what they recommended us to do before transporting the car, and then what to do on receiving the car. So it seemed things were clear cut. All of that made the whole process smooth. Also, the representatives were very professional and helpful. I shipped a car from Colorado to Ohio and it took two or three days, which was quick. It was a fair price as well. Another family member was in contact with the driver and said that everything went fine and that they were polite and helpful too.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Julie,

    We are delighted to know that the you had a wonderful experience. Glad to hear that we are easy to work with and that the communication was great! Thank you for choosing Ship A Car Direct!

    Verified purchase
    Delivery & Shipping

    Reviewed July 17, 2018

    Having not shipped a car before, I did quite a bit of research. The information, process and customer service available with Ship a Car Direct caused me to choose them. The car was picked up and delivered as promised. No problems.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Scott,

    We are glad to hear that you are happy with the service we provided you. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServiceStaffDelivery & Shipping

    Reviewed July 17, 2018

    I needed to ship my car from Philadelphia, Pennsylvania to El Paso, Texas. I put a request in to Ship a Car Direct and received an email back. Everything seemed pretty organized. They matched me with a company. I had Matt as my point of contact at Ship a Car Direct the whole time, and he was really helpful because I called him in the beginning and say that I needed to pay with a credit card instead of cash because I had to exempt it for a company move. But the company that was hired didn’t seem to be communicating with one another about the actual credit card payment so Matt would be telling me that I was fine to pay with a credit card. But then I’d be getting calls from the driver to be ready with the cash.

    I felt a little bit uncomfortable all the paperwork that I signed said that I have to pay with cash when it was eventually all settled. But I have it in writing from Matt that I could pay with a credit card and I was able to do so at the end. It wasn't said in any of the contracts and I had to take everyone’s word for it so I think if they were to make any improvements, it would be to change the language around the contract for the people that needs to pay with credit card and it's an available option even though it’s not the preferred one.

    Other than that, it was an easy process and Ship a Car is a good company to work with. We just need to be careful about the actual company that they go with and stay on top of things. My car was picked up in a local shopping center parking lot then it was dropped off right to my house and they didn’t have any trouble finding me. The car was shipped on Friday and it took them four days to deliver it to me. Everyone was professional. My car was in good condition and the whole experience was pretty seamless. Their communication was good and they seem to have strong relationships with trucking and shipping companies. I would overall recommend working with them.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Jacqueline,

    We are happy to know that your car was in good condition and that your experience was seamless. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed July 16, 2018

    I was selling a car and my friend was moving to Las Vegas and needed the car as soon as possible. Ship a Car Direct was simpler to get ahold of and their pricing seemed better, too. I called their rep at first and he told me to get my quote online and I was able to do it in about five minutes. The quote was very reasonable. The rep gave me a callback to give the authorization number and told me that if I wanna go through with it, I'd simply finish it online again and I'd be good to go. The driver was there the next day to take the car and he was very polite. I live in an apartment complex, so getting a truck in was a task itself, but the driver found a really simple solution and he helped me get it done. He picked up the car on a Friday, got it to the destination by Tuesday morning and the delivery went well. The cost was fair and the quote that I was given at the beginning was accurate.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Austin,

    We are glad to have helped you with the transport of your vehicle. We are also happy to hear that your car's transport went well. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 16, 2018

    I moved to a new city and shipped my vehicle from Virginia to Missouri using Ship a Car Direct. Ship a Car had a very convenient communication with their staff. I felt like I was working with a local company even though I knew he was out in California. I had a really easy customer interaction experience. They were able to handle my transport request in a timely manner and get things sorted in the proper time frame. I also had a good communication with the driver. He called me a day ahead and he was there at the time he said he would be. The transport took three days and I got my vehicle in the same condition. The final cost fluctuated $100 more than the quote but I thought it was fair.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Michael,

    It is nice to hear that you had an easy customer interaction experience. Glad the transport of your vehicle went very well. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 15, 2018

    My husband loves Ship a Car Direct. It was excellent. We couldn't be happier. He looked at a dozen of shipping companies and we hired Ship a Car Direct because of their Better Business accreditation and the reviews he read. He was happy with the quote he was given initially. It was within the range we were looking at. Everything met the standards that we wanted. The customer service was also very good. If they weren't available, they called back in a reasonable time period. Also the driver of the unit that picked up the car was wonderful. He kept in touch with us. It was a close carrier so we were really happy about that. Everything they said they would do, they came through. We thought it was gonna be the hardest to get the car transported and it went way more smoothly than we anticipated.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Debbie,

    We are happy to know that we were able to meet your standards and expectations. Glad to hear the transport of your vehicle went smoothly!Thank you for choosing Ship A Car Direct. :)

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed July 15, 2018

    I was in need of a transport service because I didn't want to drive my car across country. We were there for a month or two and just thought of bringing it over. We got quite a few quotes and Ship a Car Direct had better reviews. They were quick to respond to all of the emails. They were very thorough and easy to get a hold of if I had a question or I needed help. Everything went very well with them. The delivery service had a newer vehicle so I was very happy with it. The vehicle was picked up one day and then it was delivered a day early. The delivery took five days and the driver stayed in contact every other day. He was respectful, courteous and he didn't give me a no baloney times like somebody would try to. Their quote was a little bit higher than some other places but everything went fine so it didn't matter to me to pay extra 60 bucks compared to others. Everything was great with Ship a Car Direct and I'd recommend them.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello John,

    We are happy to know that everything went great with the transport of your vehicle. We truly appreciate your recommendations. Thank you for trusting Ship A Car Direct!

    Verified purchase
    Customer Service

    Reviewed July 14, 2018

    Once again, great and dependable customer service. David communicates frequently about the status of you order and is very responsive if you have a question. I would definitely use Ship a Car Direct again if I ever needed to Ship another car.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Jerry,

    We are so happy that David was very responsive to your concerns. Glad to hear your car has been delivered safe and sound. Looking forward to serve you again. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed July 14, 2018

    I was moving and I needed to get my car to be shipped 2,000 miles. I got Ship a Car Direct's services after I checked the Better Business Bureau. The other companies I looked at didn't have consistently good reviews. My rep John did a phenomenal job all the way through. The transport from beginning to end took six days and I had communication with the driver all throughout. He was professional. However, during the delivery, it was a little confusing because I got a call the day right before and was told and the car was gonna be dropped off. I had work then, but we made it work. I took advantage of the online quote calculator at the start and the cost that I got there was the same one I paid at the end of the whole thing. What I paid was a lot more expensive than all the other car shipment companies I looked at but I'd rather have peace of mind knowing that my car is in good hands.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Senait,

    We are glad to hear that John did a phenomenal job all the way through. We are also happy to know that you had a good experience transporting your vehicle. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePunctuality & SpeedDelivery & Shipping

    Reviewed July 14, 2018

    Had my car shipped from Michigan to Arizona and my experience could not have been better! Great customer service and fast shipping made the experience amazing! Look no further than Ship a Car Direct for a quick and easy transport!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Bill,

    It has been our pleasure to assist you, glad to hear you had a great experience transporting your vehicle. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Price

    Reviewed July 13, 2018

    I was quoted a fair price for my car transportation needs. David from Ship a Car Direct kept me in the loop constantly and answered any questions I had. This company was recommended to me and I am glad I chose Ship a Car Direct. My entire process was smooth and buttery. I would recommend Ship a Car Direct to anyone looking for car transportation needs. If you have a chance to work with David, I think you will be in good hands. I will need to move in the next few years and I look forward to working with Ship a Car Direct again.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Alex,

    We are happy to know that the transport of your vehicle went really smooth. We appreciate your recommendations. Thank you for choosing Ship A Car Direct!

    Verified purchase
    StaffDelivery & Shipping

    Reviewed July 13, 2018

    After lot of research, ratings and getting quotes from various companies, finally I choose Ship A Car Direct. I'm really happy with my choice. The way they organise the shipment is good and faster than my expectations. Also I need to thank for assigning very proficient dispatcher (Mike) and truck driver (Dan).

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Sai,

    It is nice to know that we made you happy and that we met your expectations. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed July 13, 2018

    Ship a Car Direct was easy and simple. I needed my car shipped to my house in Chesapeake, Virginia and I just filled in the online surveys and then they called me. I got a reasonable price and then the shipping was set up. The pickup and delivery were really smooth. The driver called, picked it up on the day he said it was, and it was delivered to my wife early.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Lanny,

    We are glad to hear that the transport of your vehicle went smoothly. Thank you for choosing Ship A Car Direct!

    Verified purchase
    PriceStaff

    Reviewed July 13, 2018

    When I moved to Texas, I had a bad experience with the movers I used, so I was nervous about my move to Georgia. But I appreciate that the guy from Ship a Car kept me updated on everything that was done and everything went smoothly. He was always available and he answered the questions I had. Then the driver was very nice, polite and comfortable to talk to. He made a very good impression. The transport took three days. I had to have the car delivered on June 1st and the driver delivered it earlier than that. Also, Ship a Car Direct gave me a reasonable quote. I would use their service again and definitely recommend them.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Eva,

    It is nice to hear that everything went smoothly! We appreciate your recommendations. Thank you for choosing Ship A Car Direct! :)

    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 12, 2018

    I was looking at four different transport companies and I went with Ship a Car Direct because of its reviews. I submitted a quote request online and then got an email. Everything went very straightforward. The guy who sent the email was nice and informative, although I already knew what to expect. When he contacted me, he told me a different price. It was $100 more than the quote online. My first thought was that it was a problem but since he explained why it was more, I thought that that was fair. I also liked that he made it a little bit better by going halfway with me on that. A car is an expensive item to ship to somewhere and I’ve never done anything like this before so I was a little bit nervous. However, the guy who picked up the car from me and delivered it was great. He was reassuring and everything went really smooth. It was comfortable. He was very personable and he did most of the talking. He was also very transparent and honest.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed July 11, 2018

    After doing some research on who would be best to ship a vehicle across country, I decided to use Ship a Car Direct. They were not the most expensive, not the cheapest (by a small amount), but the company had an excellent reputation. Stefan was quick to respond to my Nervous Nelly questions and after I put in the order, quick to get the car shipped. The car was picked up two days after my order. The car arrived one day later than the original ETA but that was not their fault. The contracted shipper did a great job and the driver, Dimitri, was pleasant and professional. Dimitri answered all of my calls to him and keep me informed of the status of the delivery date and time. After spending 1600 miles on open a car hauler, my car had done its share of killing bugs, but otherwise it arrived in exactly the some condition it left the dealer, just as you would want. I can recommend Ship a Car Direct without reservation for shipping your car.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Michael,

    I am happy to know that the transport of your vehicle went really well. Thank you for recommending us without any reservations. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed July 11, 2018

    I needed to ship my 2008 Ford Explorer from Maryland to California. I looked at other companies and I had an issue with one of them who wasn’t getting the car shipped. So I was waiting and then, I called and I just found Ship a Car Direct on a Google search. Ship a Car Direct was helpful throughout the whole process. The rep, Stefan, was good. He was very informational and gave me a pretty competitive price although it was higher than some. But the car was out of the door after a couple of days after I called and got here close to the day I wanted. It doesn't have any damage but it was just dirty. Even so, the driver was fine. He has good information and he was professional as well. I'd recommend Ship a Car Direct to others.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Robert,

    We are happy to know that your car arrived safe and sound. Thank you for your recommendations. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 11, 2018

    I worked with someone named Jennifer who had been just in contact with email and she was very professional and described the entire process to me. So, I always felt like I knew what was going on throughout the process. Also, the quote that Ship a Car Direct gave me was on the lower than average side of what I knew I was getting. And then I ended up paying exactly what was quoted.

    The contracted transport company contacted me the day before notifying me of the pick up window and where on my location would good for a pick up point. And then the morning of the pick up, he called me and set up a spot and everything went very smoothly. The drop off went fairly smoothly as well because I wasn’t here to receive the car, but everything ended up working out great. The transport company was still in contact with me and the pick-up person. The car arrived in good condition and it just had some cosmetic dirtiness.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Eric,

    We are glad to know that your car arrived in good condition. Thank you for your feedback and thank you for choosing Ship A Car Direct.

    Verified purchase

    Reviewed July 10, 2018

    This is my second time using Ship A Car Direct. The experience was extremely well. Dave made sure I had no issues getting my car safely to FL. You can tell they don't just pick any carrier. Carlos would give me a call on his progress. Called me an hour before pickup and an hour before delivery. Very professional and will use anytime I need to ship my car.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Jonathan,

    I am happy to hear that your experience with us was extremely well. Looking forward to serve you again sir! Thank you for choosing Ship A Car Direct! :)

    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 10, 2018

    We interviewed six people when we had to ship my daughter's Subaru from California to Nashville. We liked the price of Ship a Car Direct and the gal we talked with was so nice and respectful. I was with my 80-year old dad was helping me back then and he asked a lot of questions and she was so kind to him while the others were a little cocky and they were very disrespectful. They wanted commitment immediately, but there was no pressure with eShip. Also, she emailed us immediately when no one else emailed us a quote. It was expensive but my husband and I are veterans so she discussed their veteran program. They gave us about $10 off, and she even thanked me for my service.

    Ship a Car Direct notified us that the driver was on the road and then he called to tell me that he was an hour out. And then I got a phone call when he unloaded the car, and for us to come pick it up at our convenience. It wasn’t a rush. I walked around the car and it looked the same. There were no marks on it. My daughter is moving to Boston and as soon as she gets settled, I'll call eShip back and have the car shipped from Nashville to Boston.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Catherine,

    Thank you for choosing Ship A Car Direct. We are so happy to hear that everything went really well with the transport of your vehicle. Nothing but the best and respect for you who have done so much for our country!

    Verified purchase
    Price

    Reviewed July 9, 2018

    Ship A Car Direct handled the ship from beginning to end of my BMW Z4. From the informational website tutorials to securing an insured/top rated carrier the process was seamless. I will be using their services again without a doubt! Prices were fair, upfront, and no surprises. What else could I ask for!?!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Lucas,

    I am delighted to know that the transport of your vehicle was seamless. Thank you for choosing Ship A Car Direct!

    Verified purchase

    Reviewed July 9, 2018

    We had a broker through Ship a Car for quite a while and then he dropped us seven months ago. Because we do Pinzgauers and Humvees, he probably figured it was too much work, so he blew us off. But we've used Ship a Car numerous times and everything's fine. Their price is at $2,000 for $1,000 shipments, but thankfully, people agree to pay on the other end. We'll continue using and recommending them.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 9, 2018

    Ship a Car Direct was the first company that popped up on Google and the second company I looked up was more expensive so I had them ship my car from California to New Jersey. The customer service rep was very helpful. He called, gave me updates and made sure I was taken care of. Then, the driver came a couple of days early, so I was very satisfied. Also, the amount I was quoted was what I paid at the very end. I was happy with that.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Melvin,

    Thank you for taking the time to share your experience. I am happy to know that you were happy and satisfied with the way the transport of your vehicle was handled. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 8, 2018

    G35 Infiniti shipped from San Diego to Minneapolis. They provided excellent communication throughout - with texts, emails and calls, including the actual driver. Arrived on time with no damage to car! Would definitely recommend!!!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Lisa,

    It is nice to know that your car arrived on time without any damages. We appreciate your recommendations and thank you for choosing Ship A Car Direct!

    Verified purchase
    Price

    Reviewed July 8, 2018

    Renee at Ship a Car did a brilliant job arranging transport for my son's VW from California to Maine. The quoted price was spot on, the transporter assigned to do the job brilliant and the supporting documents and website information the best I've seen. I would recommend them again and again to anyone who asks!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Sarah,

    I will surely give Renee a pat on the back for a job well done in assisting with the transport of the vehicle. Thank you for taking time sharing your feedback and thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed July 8, 2018

    I had a very good experience with Ship a Car Direct. I was moving and so I transported my Maxima through their company. Their customer service representative responded very professionally and quickly. I also got an accurate quote from them. The delivery of the vehicle went very well. The driver was a professional and communication was smooth. They met the time frame that they have set for me. The car arrived in the same condition.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Stuart,

    We are glad to know that the transport of your vehicle went well. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 7, 2018

    Our daughter moved to Seattle and she needed her car there. Ship a Car Direct was listed in the Better Business Bureau so we went with them. Their customer service rep had an excellent knowledge with their service. They gave me a quote which fluctuated in the end ‘cause the price of gas went up. But with regards to the quality of the service, the cost was fine. I had a great communication with the driver and the car arrived in great condition. The whole transport process took five days which was faster than they predicted.

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    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed July 7, 2018

    I had to move my vehicle coast to coast, close to 3,000 miles. I then googled around a bit and saw several reviews about Ship a Car Direct and they were good. Since I had to get the moving done at that point, I went ahead and requested a quote. I entered all my information online and then I got an email. From there, they had someone reach out to me. The driver got here before I can get to the bank. He was easy to talk with and didn't give me any issues. He was a nice guy. All in all, it took five days to ship my vehicle. It was perfect, and the quote they gave me was exactly what it was supposed to be.

    I had transported a car once and I had some issues with it just because there were things that weren’t there before. But when I got my vehicle back from Ship a Car, I wasn't missing anything or anything was moved. They were good, and they were clear from the beginning to the end. If I had any questions, they answered promptly. I didn't expect it to be that seamless and so, I would definitely use them again.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Nate,

    It is nice to know that you had a seamless experience transporting your vehicle with our assistance. Glad to have helped! Thank you for choosing Ship A Car Direct. :)

    Verified purchase
    StaffDelivery & Shipping

    Reviewed July 6, 2018

    The Ship a Car Direct reps were very good and very clear. I had a first-rate experience with the driver. The car was flawless when it departed and when it arrived. Plus, they delivered the vehicle quicker than expected.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello John,

    I am glad to know that the transport of your vehicle went smoothly as planned. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed July 6, 2018

    I own two vehicles and, as I was moving, I needed transport service. I looked at a bunch of companies but they seemed very sketchy for shipping a vehicle. I was nervous about using someone. And then I saw some positive reviews about Ship a Car Direct from reliable sources. So I got a quote online and even though it was more expensive, that would be a bit more assurance that I wasn’t gonna get robbed. And things went well. Dealing with their customer service reps was good and they kept in contact often. I got the service about two weeks before I needed it picked up and then it took a lot of weeks to be delivered. Actually, it took like five days to be delivered but that was because I requested if they could take a little bit longer. And my bill ended up just the same as what I was quoted at the beginning.

    The driver was fantastic as well. I had to change the address right at the last minute because I didn’t have a house yet so I didn’t know where I was gonna have it delivered. I’m military and the driver was retired so he was able to bring it on base for me and delivered to the hotel I was staying at. I was happy with my experience with Ship a Car Direct.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Andrew,

    We are glad to know that the transport went very well and you're happy with the service we provided. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Price

    Reviewed July 5, 2018

    I’ve had a great experience with this company. From start to finish, I felt reassured that I would have nothing to worry about by Matt, my contact at the company. I paid $125 more than the original quote. I was told the company that was going to pick up my car was one of the best. I was okay with that, because the safety of my car was more important. To be fair, I was also told that my original quote could change depending on the carrier. So, I was prepared and Ship A Car Direct was very honest about it. My car arrived in excellent condition and a day earlier than expected. If I ever move again, this is the company I’ll be calling! Thank you for everything Ship A Car Direct!

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    Staff

    Reviewed July 5, 2018

    Everyone we dealt with from beginning to end was helpful, knowledgeable and kind. We were apprehensive but am so pleased with how the entire process went. Everyone stayed on top of it. We even made a mistake about the original date to be picked up but they worked tirelessly to make it happen. We would definitely use them again.

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    Response from Ship a Car Direct

    Hello Steven,

    It is nice to know that you were pleased with the entire transport process! Thank you for choosing Ship A Car Direct.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed July 5, 2018

    I was moving from Louisiana to Michigan and I didn't want to drive. We've been to a couple of transport services but chose to proceed with Ship a Car Direct for its affordability and rating. The quote was pretty good after the rebate. I also like their customer service. Every time that I called them, I always got a response back. They would always follow up with the drivers too because they were not able to find me a driver for the date that I wanted as it was kinda early, which made sense. They were trying to connect me with the driver, though, since the arrival date to Michigan was more important than the departure date in Louisiana. The delivery was fine. The driver was pretty good and got to Michigan before I did. He was also helpful. He answered all my questions and recommended places to visit in Michigan. I will recommend Ship a Car Direct to fellow members and friends.

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    Response from Ship a Car Direct

    Hello Natalie,

    We are delighted to know that you had a great experience with us. We appreciate your recommendations. Thank you for choosing Ship A Car Direct!

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed July 5, 2018

    My son was going to school down in Texas and I was sending my car to him. Ship a Car Direct set up the schedule perfectly and everything worked out fantastically. Their representative, Scott, was awesome, and the quote was accurate. Also, when I got the wrong school address where they would drop off the vehicle, the driver was kind enough to go to the correct address. Ship a Car Direct was great.

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    Response from Ship a Car Direct

    Hello Thomas,

    Glad to now that everything worked out fantastically. It has been our pleasure to assist you. Thank you for choosing Ship A Car Direct!

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    Punctuality & SpeedStaff

    Reviewed July 4, 2018

    We recently shipped a car from Connecticut to Los Angeles and used Eve from Ship a Car Direct. I found out about Ship a Car Direct from posts on a Parent Facebook Group for our daughter’s college. Eve was very helpful explaining what was a very foreign process to my husband and I. She kept us informed throughout the entire process and the car arrived i damaged and ahead of schedule (it took 8 days). Their app made it easy to record the inspection condition of our car at both pickup and delivery. I would definitely recommend Ship a Car Direct.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed July 4, 2018

    I was moving across the country from North Carolina to California and looked at five different transport companies. I went with Ship a Car Direct based on the reviews that I read and they seemed to be the easiest to work with when I reached out for quotes. Their quote was industry standard and it seemed they were all in line with each other. I was doing it the first time so I had a few questions and the customer service rep that I spoke to was able to answer all the questions I had. It was also good that they continued to follow-up throughout the process.

    After each stage, they were checking in with helpful items and suggestions to make sure that I was educated throughout the process and they provided several tools to make sure it will go as seamlessly as possible. In terms of the delivery of my vehicle, it was easy. I received a phone call and I was told what day they were dropping the vehicle off and it was the earliest day on their list. I told them the location and they just dropped it off there. Ship a Car Direct was very good and I was pleasantly surprised with the experience.

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    Response from Ship a Car Direct

    Hello Mark,

    We are happy to know you had a pleasant experience in your first time transporting your vehicle. It has been our pleasure to assist you. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 4, 2018

    I called Ship a Car Direct when I was moving from Minnesota to Florida and went with them as the owner or the president is on top of things. He gets back in touch with me immediately. He answers his phone and is very accessible. Ship a Car Direct is on top of everything. The driver was professional and very business-like. He called my wife and said he’d be there in 30 or 45 minutes, and he was there and picked the car up. It went very smoothly and there’s nothing on the car that wasn’t there when it left. The whole transport took five days, which is within the expected time frame. I would recommend Ship a Car Direct to friends and family if they’re moving or something like that. And if we have a need to use them to do something like that again, we’ll use them again.

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    Response from Ship a Car Direct

    Hello Victor,

    I am glad to hear that the transport of your vehicle went very smoothly. We appreciate your recommendations. Thank you for choosing Ship A Car Direct!

    Verified purchase
    StaffDelivery & Shipping

    Reviewed July 3, 2018

    I must admit I had a great deal of trepidation about shipping my car from Atlanta to Los Angeles so the first thing I did was read these reviews from customers. I found the reviews for Ship A Car Direct to be the best and most comforting so I went with them. I am pleased to say that it was well worth it. They were professional and did a great. I recommend them (and I don't recommend easily ;-)).

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    Customer ServicePriceDelivery & Shipping

    Reviewed July 3, 2018

    I recently shipped a Hyundai Elantra from Virginia to Louisiana. After researching various brokers I chose Ship A Car Direct. Their quote to have the car shipped was in the middle of the range of quotes I received, which led me to believe that they were being realistic with the actual cost and not low balling me just to get my business. The final cost was only $25 more than what they quoted and the shipper they selected was very good. I placed my order on a Tuesday, the car was picked up on Friday, and delivered the following Tuesday. The pick up and delivery dates were exactly as I requested. Communication prior to placing my order and after the order was placed was very good. No problems encountered at all. I also liked their damage reporting app, even though we didn't have any damage to our car. Would definitely recommend.

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    Customer ServicePriceStaff

    Reviewed July 3, 2018

    I accidentally found Ship-a-Car Direct. What an awesome find!! I contacted them and within an hour they had a transport company for me. The price was extremely reasonable. They chose Ram Transport out of Arvada Colorado. Great job!! My car actually arrived the same day as I did in North Carolina and was in the exact condition I handed it over to them in when it arrived. Not only would I recommend them, I would use them for all my transport needs in the future. Professional, courteous, great communication and efficient service. Fabulous company!! They meet all my expectations. GREAT JOB!! Look no further. This is your company, you may regret using any other!!

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    Customer ServicePunctuality & SpeedDelivery & Shipping

    Reviewed July 3, 2018

    OR to CO Porsche 911 C4S: Great experience start to finish. Communication was on point, car was picked up and delivered on time, reasonable rate, and most importantly, no damage whatsoever. Have shipped many cars over the years and this experience was one of the best.

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    PriceStaffDelivery & Shipping

    Reviewed July 3, 2018

    We needed a 21012 Jeep Wrangler up in the area that my son is at this summer. We liked the way Ship a Car communicated and represented themselves. The gentleman I talked with seemed very professional and eager to help. Their quote was a little higher than some but it seemed to be a better deal. Plus the way that they source out their actual truck drivers or trailers and how they do it prompted me to use them. We received every bit of what we spent so it helped. The truck driver communicated all along the way, kept us informed of where he was and when he was gonna be there. The vehicle was delivered within three to four days and in the same condition. I’ve already got them lined up to bring it back.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed July 3, 2018

    I shipped two cars from Virginia to San Diego, California. I looked into three transport companies and the pricing led me to Ship a Car Direct. I spoke to their rep David who was on top of everything. Though the quote I was given was good, the pricing changed. They charged me $200 for the first car and $400 for the second car. I set both cars up at the same time but with different pickup times. My interaction with the driver during the delivery of the first car was straightforward. He called me and the car was picked up on time. The delivery was ahead of schedule so everything was good. As for the second car delivery, David couldn't find a carrier to transport it and it took almost two weeks. Although it was not his fault and it was on the carrier's part, the transport took a little bit longer than I expected. Nevertheless, it was finally shipped. Overall, working with Ship a Car Direct was a satisfactory experience.

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    Response from Ship a Car Direct

    Hello Kwang,

    I am happy to know that David was on top of everything in terms of assisting you with the transport of your vehicle. I am also happy to know that everything was good and that you were satisfied with the service we provided. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePriceDelivery & Shipping

    Reviewed July 2, 2018

    I was moving from east coast to west coast and needed a car shipping service. Ship a Car Direct was one of the first companies that came when I Google searched. I got a recommendation from other companies from my friends and when I googled them, they had bad reviews. I also browsed a couple from the west side, but Ship A Car Direct was who I contacted. I knew a lot of sites that when they give you a phone number or email, I'd start getting tons of calls and I didn't want that. I had no points of references as to how much car shipping would cost, but Ship A Car Direct gave me some ideas through their online quote calculator. They also told me that I had to pay them a certain amount in order to access shipping companies and then the rest would be for everything that would go into the carrier so I stuck with them. I liked what they said and they reached to us soon so I stuck with them.

    The cost in the end was within $100 from the original quote which I thought wasn't fair. The real expense was the amount of money they would get for a certain reason. And my biggest concern was making sure that I wasn’t matched with low-rated carriers. They said they filter and blacklist low-rated companies to make sure that customers don’t have bad experiences. So that was a good answer for me and they stood by their words.

    I was a bit nervous at first because I wasn't assigned any carrier until two days prior but they kept me calm saying that was more or less expected so I shouldn't have to worry. I was looking for shipping it on a Tuesday. I got contacted and signed the carrier on a Monday, and the car was picked up on a Wednesday. So that was pretty good and was from their advice as well ‘cause I had to have the car shipped that week. That way, I'd get more space and it was a good thing I followed their advice. Then during the whole transport, they emailed and called me a couple of times.

    The car arrived in great condition. There was not a scratch, other than what I already had on it. However, it was dusty, but the guy who was contacted to ship it said that was expected when you ride a car from 3,000 miles. But if I could add a suggestion for the carrier and for the car shipping industry, it would be nice if their websites would have a status of the whereabouts of the cars. But overall, I had a good experience with Ship A Car Direct and would definitely recommend them.

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    Response from Ship a Car Direct

    Hello Leon,

    Thank you for taking the time to share your detailed feedback. We are happy to know that your car arrived in great condition. Thank you for choosing Ship A Car Direct!

    Verified purchase
    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed July 2, 2018

    Ship a Car Direct helped shipped my cousin's car when he passed, so we also got them when we were moving from Arizona to Connecticut. Everyone was great, but the price ended up being a little higher than what was proposed, but it was fine. The delivery came two day earlier and I did not expect it but the driver was communicating with me the whole time. It just seem very quick but I'm fine with it.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 1, 2018

    My son was at a college and I needed to transfer his car back from New York to Tennessee. I'd had bad experiences with other companies and Ship a Car got strong ratings online, so I took a chance. The service rep was very responsive and helpful, and they did what they said they were gonna do. The quote was more expensive than it probably should've been, but there was a lot of demand. It ended up going a couple of hundred dollars higher than the original quote, but the car ended up getting in a closed truck that did great job. The trucker was responsive, he called, delivered on time, had the vehicle ready and it was quick and easy. He picked up the car midweek and delivered it the next Monday, and it was in the same condition as when it was picked up.

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    Response from Ship a Car Direct

    Hello Richard,

    I am happy to know that everyone involved in the transport of your vehicle were responsive to you. Thank you for trusting Ship A Car Direct!

    Verified purchase
    PriceStaff

    Reviewed July 1, 2018

    I would use Ship a Car Direct again. I used them when my son was moving to Florida and the quote they offered was reasonable. The driver who picked the vehicle was great too.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Lu,

    I am happy to know that the transport of your vehicle went well. Thank you for choosing Ship A Car Direct! Looking forward to serve you again.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 30, 2018

    This is my first time shipping cars. My experience with them was good. Having 24/7 call service to talk to was nice. The driver was also nice and came a day early. Didn't even look at my trunk to comment on my luggage so that was relief.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed June 30, 2018

    We moved a family member and we had to leave a car behind because the registration expired. And setting the shipment up with Ship a Car Direct was easy and straightforward. I went online, submitted the request, and I got an email confirmation right away. They also asked me a couple of follow-up questions which I answered. The quote was pretty much spot-on with the final cost. We traded text messages with the driver to figure out the location and timeframe and it was pretty straightforward once we agreed to it. The vehicle was dirty when we unloaded it. It was on the same trailer and there was a bunch of much nicer cars and everything seemed to be intact.

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    PriceStaff

    Reviewed June 29, 2018

    Ship a Car Direct did what they said they were gonna do. The quote that I originally received was the same as the final price. I was very happy with the trucking company that they’ve used to ship the car. The driver from the company was very careful. Everything was fine. Ship a Car Direct is a good company. They know what they’re doing and they pick up the cars safely.

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    Response from Ship a Car Direct

    Hello Daniel,

    It is great to know that everything was fine with the transport of your vehicle. Thank you for choosing Ship A Car Direct!

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed June 29, 2018

    I shipped an Audi A3 from a dealer in California and that dealer chose Ship A Car Direct to do the job. The people at Ship A Car Direct explained everything and notified me as to what the cost was, what was going on and when it was coming. They also told me that if there was a delay, they'd let me know. And they did. The driver and I talked when he was on his way into town regarding where he was. He told me that it will probably be Friday morning. I told him asked if he was able to do it on Thursday night, I'd be free by then. He told me that he could do it, but he has miles in and he can't go over it. He then told me that it was gonna on Friday morning. And I was fine with that because that was the original time that was scheduled.

    Then he texted me. I replied and asked him to text me when he hit the parking lot where we were gonna meet. I also told him that I might be already there but if I was not, I would be in a minute. He then texted me as I was pulling into the parking lot of the grocery store where we were meeting. Also, he already has the car off. And we spent five minutes together. I looked at the car and he went, "Yeah. This is the same thing." But then I bought the car unseen. So, he went around and looked at it with me and we were chatting and everything was fine. So the interaction was good. Everything worked out really well. It was timely and they did it for what they said they were gonna do it for. I figured that the whole service was gonna cost me a grand and that was what it ended up costing me.

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    PriceStaff

    Reviewed June 28, 2018

    We worked with Jennifer on the phone who located a car hauler for our car in Phoenix AZ to Nashville, TN. She was able to find the transport within a few days at a good price. Our car was delivered to Nashville within four days. The driver was very kind and professional. We inspected the car and it was in great shape.

    Moving a car across the country was so much easier and faster than we thought it would be. Just a GREAT experience!

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    Verified purchase

    Reviewed June 28, 2018

    First time customer but I would definitely use this service again. My car was picked up efficiently the business day following my "1st available" date, and I was kept informed during the whole process. It was delivered when promised, in the same condition I left it in.

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    Customer ServiceStaff

    Reviewed June 28, 2018

    I needed to return my car back to the dealership. There was a lot of problems with the car and they were gonna fix it. I shipped it 400 miles through Ship a Car Direct. The customer service rep kept me updated every day. I will recommend them.

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    Verified purchase

    Reviewed June 28, 2018

    The reviews that I read before deciding on a company to transport my car to Utah were accurate. This is a very reputable company. I will be using Ship a Car Direct to bring my car back. Highly recommend them. You would not be disappointed.

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    Punctuality & SpeedStaff

    Reviewed June 27, 2018

    I’m a first-time car shipper so I had no idea what to expect. The great people at Ship a Car patiently answered all of my questions. The carrier driver was easy to work with and kept in touch. He was early for pickup and drop off. I will recommend Ship a Car to others. I will use them again if needed.

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    Customer ServicePunctuality & SpeedDelivery & Shipping

    Reviewed June 27, 2018

    My experience with Ship a Car Direct was everything I hoped for. The customer service was great. I received timely and helpful emails with all the information I needed to help me through the shipping process. I paid a little more for the service but it gave me the peace of mind knowing my car was in good hands.

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    Delivery & Shipping

    Reviewed June 27, 2018

    Ship a Car Direct was the best part of a difficult move for me. Jessica was fantastic in keeping me calm about the delivery of my car. My car arrived in perfect shape. Silver Logistics was the contracted carrier. I will highly recommend Ship a Car Direct for anyone who needs their cars transported. Thank you Ship a Car Direct.

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    Customer Service

    Reviewed June 27, 2018

    I had a very good experience. From the initial email, Scott was in contact with me through email, the entire way. I especially found the videos on the link they send you, very helpful. And the app they suggested we download, made the photo process very easy. The transport company was easy to contact. My car was driven into my driveway exactly 6 days after pickup, two States away. No damage, just dirt!

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    Customer ServiceStaff

    Reviewed June 27, 2018

    I was in New Orleans and I didn’t wanna drive my Porsche back 3000 miles to New York. I looked at three other companies and Ship a Car Direct was great at following up. They were attentive to me. When I sent an email, they responded. When I called and left a message, they called me right back. Plus, their rates were competitive. The driver was awesome. He was where he said he would be when he said he was gonna be, which is a big deal since l live in Manhattan.

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    Response from Ship a Car Direct

    Hello Scott,

    Good to know that the transport of your vehicle went exactly as planned. Thank you for choosing Ship A Car Direct!

    Verified purchase
    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed June 27, 2018

    I changed my job and I needed to ship my car from Chicago to California. There were four transport companies that I looked at and I decided to use Ship a Car Direct because their online ratings were really high. I then dealt with John who helped me along the way. He was very responsive and very knowledgeable about all the services I needed. Thereafter, my car got delivered on time and without damage. The cost of the whole transport was really good as well. I was really satisfied with the service.

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    Response from Ship a Car Direct

    Hello Yu,

    We are happy to hear that you were satisfied with the service we provided. I am sure John had a great time assisting you with the transport of your vehicle. Thank you for choosing Ship A Car Direct!

    Verified purchase
    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed June 26, 2018

    I was moving from Kansas to California which was quite a ride. I looked at four different companies to ship my vehicle and I liked the reviews about Ship a Car Direct. I used their calculator and their rep, Rene, gave me a phone call. She was very professional and most helpful. Also, the quote they gave was reasonable and it was spot on. In addition, they said that there could be delays in the delivery because of the weather, but they were on time picking up and delivering the vehicle. Furthermore, the driver was very friendly and professional. He let me inspect my car before I signed the inspection. The vehicle was perfect. There were no scratches, and nothing was moved in the car. Everything worked out according to how they explained it. It was my first time transporting a car, so I was really nervous, but overall, I had a good experience. I recommend Ship a Car Direct.

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    Response from Ship a Car Direct

    Hello Jocelyn,

    I am happy to hear that your car has been delivered without any damages. We appreciate your recommendations. Thank you for trusting Ship A Car Direct!

    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed June 25, 2018

    We were moving to Florida and we had our car shipped from Texas. From the companies that I looked at, Ship a Car Direct had a good price that was a little less than I expected, and they have tons of ratings which I liked. Their customer service knew what they were doing and they really helped me walk through anything. They sent me emails and texts and if I had questions, they would answer them. Also, the delivery went well. The transport took four days, which was sooner than I expected. The delivery driver was a really nice guy. We figured out another spot that would work that was close to my house, as there was no way he could get his giant truck in the community I'm in and then make it out. So we met up at a truck stop down the road. The car was a little dirty when it came, but it was to be expected from driving cross country. And then what I paid for in the end was what I was quoted in the beginning.

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    Response from Ship a Car Direct

    Hello Jordan,

    It is really nice to know that the transport of your vehicle went well. Thank you for the feedback and thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 25, 2018

    We moved our home from Florida to California, from Orlando to Palm Desert. After reading three Yelp reviews, we decided to go with Ship a Car Direct. We contacted them, told them our schedule requirements, and there was nobody in town to work with Ship a Car Direct after we left town. So we had to get the shipment done before we left town. I learned that there's some variability in their ability to schedule and that the business is characterized by sort of last minute schedule. They can't commit to the carrier until about a week or two before the pick-up date, which made me very nervous.

    Still, I worked with them and they were very communicative with all kinds of reassurance and help with understanding how the process would work. They also had an online app to take pictures before and after, on pick-up and delivery. And they'd get back to me as they said they would when there was an open issue that I had. So, it was a very positive experience and I loved it.

    They picked the car up pretty much as scheduled and I used the app to take pictures of my car before it was loaded on the truck. Then, they arrived in California at our drop-off point a day early, which worked fine for us because of certain scheduling issues. I also took pictures with the Ship a Car Direct app afterwards, which again was reassuring to me that I had documentation of the condition of the car before we shipped and after. It was perfect and there were no problems with any damage to the car. Also, there were no hidden fees. I got a verbal notice about the price and they followed it up by an email confirmation. The price was very competitive from the beginning and my final payment was what I expected. In fact, it was exactly what we agreed to.

    I was planning this move for six months and I didn't know if I had a carrier until a week before. So there was tension there and I didn't know that there was a solution, but if they could do something to ease that tension for their future customers, that would be nice. I know it's difficult, but maybe Ship a Car Direct could produce an app that the carriers could use to notify the customers that they're gonna be at this place by this date with this percentage of confidence. And maybe they could have several people lined up, a Plan B kind of thing, in case the first carrier couldn't meet his schedule. Then that information comes to their customers and they feel more comfortable that there's a plan A, B, and C in case the first one or two carriers don't meet their schedules.

    Other than that, I'd recommend Ship a Car Direct in a heartbeat. It was a great experience, especially the customer service people that were in communication with me over several months leading up to the transport. I pestered them but their attitude was good. They were responsive and consoling for my fears. Over the weeks leading up to the transport, because of the way they communicated, the apps that they had, and several emails from their quality control people and so on and so forth, I began to build confidence that they were a competent, dependable organization.

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    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed June 24, 2018

    Ship a Car Direct brokered a truck driver with B&B Transport to transport our two vehicles from California to Michigan. The driver picked up the cars four days later than Ship a Car Direct indicated they would be picked up. The driver did not pick up the cars at our home address as documented by Ship a Car Direct and we had to drive the cars to the truck driver at a different location. The delivery in Michigan was even worse. The driver never communicated with us regarding his arrival time. We had to text and wait for a response and the driver finally called back and again argued about the drop off location documented.

    We had to meet him at a parking lot he randomly pulled into to unload the cars. The owner of the business came out and was very upset with the driver since he was trespassing and damaging his paved lot for his business and threatened to call the police to have cars coming off the trailer towed! We were stressed and just wanted our cars off the trailer! The whole thing was unprofessional and embarrassing for us as the customer. We will never use Ship a Car Direct again. They need to take responsibility for the couriers they entrust people’s goods with and respect the time and money that goes into a large move. Terrible experience.

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    Response from Ship a Car Direct

    Hi Matt,

    We apologize for the poor experience that you had with us and B&B Transport during pick up and drop off. Unfortunately Carriers with a big trailer can not always access small streets and may need to coordinate at a near by area such as a parking lot to pick up or deliver your car. In your instance, both locations were dead end cul-de-sac streets so the driver needed to meet at a nearby lot be able to properly pick up and deliver your cars. We apologize again if there was any miscommunication on our end about this, and we have also refunded you for the inconvenience. If you would like to provide us with the business owners name and number we will call him to apologize for the carrier unloading vehicles on his lot as well. We will do our best to help prepare our future customers for any instance where a carrier may not be able to meet them directly at their door. Thank you

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed June 24, 2018

    I looked at three different transport companies when my daughter moved from Wisconsin to California and Ship a Car Direct's rep was friendly and helpful when we made the arrangements. Ship a Car Direct's videos were also helpful so that I knew what to expect. The quote they provided was fair and it ended up as it was. Their driver was also friendly. When the vehicle was delivered, my daughter said he called then he came over, and the delivery was very smooth. The experience was very comfortable and I was glad that everything went so smoothly. Ship a Car Direct is reliable, fairly priced and timely because the car got delivered in less than a week.

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    Customer Service

    Reviewed June 23, 2018

    I was terrified to ship my car. Ship A Car Direct handled dozens of phone calls and emails from me with grace and professionalism. When I ran in to what seemed like a big problem, they took the time to explain everything to me until I was able to relax and let them do their jobs! I would use them again!

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed June 23, 2018

    Ship A Car Direct responded quickly. Provided a quote and a lot of information. Particularly helpful were the videos. They were concise and thorough in content.

    Follow up was great. Considerations were pointed out to me by Jennifer and most helpful. There was a moment of panic when my departure date grew near and a driver was not secured. But it all ended well. The Driver sealed this response. He was professional. Picked up and delivered as agreed. A potential overwhelming process was made simple and easy. I am grateful.

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    PriceStaffDelivery & Shipping

    Reviewed June 23, 2018

    Having never purchased a car out of state Matt and the staff at Ship A Car Direct set my mind at ease with their professional and informative approach. Matt helped me understand what it entails shipping a car cross country and why is was important to find the right carrier; which was New Best, Inc. New Best, Inc. did a great job. Their driver kept me posted during the trip. He called an hour prior to his arrival to let me know he would be at my house within that hours’ time frame. He actually arrived 20 minutes prior to his estimate. He was very courteous and professional.

    The cost of the carrier was a very fair price and Ship A Car Direct brokers fee was included in the overall cost. Throughout the entire process Ship A Car Direct kept me posted and up to date what was happening. After my carrier was assigned and had picked up the car Ship A Car Direct stayed in contact with me to insure everything was going smoothly. It was truly a pleasure working with Matt and the staff at Ship A Car Direct. If I ever do this again, Ship A Car Direct will be my first call.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed June 23, 2018

    I moved from New York to Florida and had my car shipped through Ship a Car Direct. I looked at three different transport companies but went with Ship a Car Direct in the end since they were recommended to me and everything seemed very organized and easy. Their rep returned my phone calls and answered my questions. They knew their service. Also, their quote was the same with how much I actually paid for the service. It was a little more expensive than the average fare but it brought a little peace of mind to me and made me feel that I was going to get a good service, so it was worth the extra dollars.

    And then, the shippers were very much in contact and were very good. The pick up and delivery of my car went very smoothly. It was a lot of fun to watch them load it up and maneuver the vehicle because it was in a closed container. They had my car delivered in the allotted time so it was very convenient for me. They did a good job.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed June 23, 2018

    We were moving cross country and I had to ship my vehicle. Ship a Car Direct's service was right in the price range of the other companies and they had better reviews. When I reached out to them, their reps were great. The rep I spoke to was really quick and responsive via email and he answered all the questions I had. Ship a Car Direct handed us over to the driver once they established the carrier. It was a little bit difficult to get a hold of the driver though but I think that has more to do with the side of their operation and their volume. Nevertheless, it was a pleasure to talk to them and they were clear about giving us updates. Though they were a day late with the delivery, the car got here in perfect condition.

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    Response from Ship a Car Direct

    Hello Nicholas,

    We are happy to know that your car arrived in perfect condition. We appreciate your feedback and thank you for choosing Ship A Car Direct!

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    Customer ServicePriceStaff

    Reviewed June 22, 2018

    I purchased a car out of state and needed it shipped from North Carolina to Colorado. I looked at six different companies and Ship a Car Direct's owner did a tutorial, one to ten on what the process is. He did a video on each portion, where he talked to you through the website about what to expect and how it works. When I submitted my request, they did all the work for me. I was extremely pleased and had gotten way more than I expected. The owner also called me directly on the second day to confirm that I was comfortable with what I was getting ready to do, which made me extremely comfortable.

    From searching the internet, I had a ballpark idea of where the cost would be through other companies and Ship a Car Direct was on the mid to lower side of some of the estimates. I was happy with the process and the quote. The company let me know when to expect the delivery and that the drivers would be calling me directly. The transport took three days and was way quicker than they estimated. The day before, they said they were gonna get the vehicle there two days early and wanted to know if I was able to take delivery of it then. I said I was. They called me one hour out and 30 minutes out. Then they showed up and off-loaded the vehicle for me. I would tell friends that I would absolutely use Ship a Car Direct over anyone else. They are definitely a trusted source and they did everything they said they were gonna do.

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    Customer ServiceDelivery & Shipping

    Reviewed June 21, 2018

    My recent shipment from Union, Ill to Columbus, Ohio marked my first and only experience having a vehicle shipped to me. I was apprehensive, but Ship A Car Direct eased that by constant communication and reassurance to keep me apprised of the status of my order. Car arrived in a timely fashion with zero damage and/or issues.

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    Response from Ship a Car Direct

    Hello Paul,

    We are happy to know that we made you feel at ease while your car's transported to you. Glad to hear that it arrived in a timely fashion without any damages. Thank you for trusting Ship A Car Direct.

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    Staff

    Reviewed June 20, 2018

    These guys were very helpful! I had my car transported to Ga from Co and then back to CO within 2 months and my experience both ways with a Ship a Car Direct was terrific. I was very nervous about sending my Mini on its way. Jennifer and the team texted me to check on me during travel time and after delivery so I didn't feel alone in this adventure. They were responsive in a timely manner each time I contacted them as well, which was very important to me.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hello Sandra,

    It is nice to know that your experience with Ship A Car Direct is terrific! We are happy to know that you did not fee alone during the entire transport process. Looking forward to serve you again.

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    Ship a Car Direct Company Information

    Company Name:
    Ship a Car Direct
    Year Founded:
    2008
    Formerly Named:
    Safe-Direct Car Shipping
    Address:
    150 Murray St Unit 224
    City:
    Niwot
    State/Province:
    CO
    Postal Code:
    80544
    Country:
    United States
    Website:
    www.shipacardirect.com