
Ship a Car Direct Reviews
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About Ship a Car Direct
Ship a Car Direct is an auto transport broker that sets customers up with one of its pre-screened car carriers and answers any questions clients have about vehicle transportation. The company offers open and enclosed vehicle transport and accommodates any size of vehicle.
Visit shipacardirect.com- Door-to-door shipping
- No upfront deposit required
- $500 built-in insurance
- No terminal-to-terminal shipping
Ship a Car Direct Reviews
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Reviewed Feb. 13, 2019
I was moving from California back home to Connecticut and I had to transport a 2011 Hyundai Sonata as well as a 2013 Nissan Altima. I have used Ship a Car Direct before when I moved to California and the transport went great. The guy who picked up the car, as well as the one who dropped it off was super nice. But this time, I was helped out by Scott and he helped me the entire way through. He gave me his phone number and helped me even when I didn't set it up yet. I blew up the guy’s phone, calling him all the time and he always answered it. If not, he'd give me a quick call back and was never annoyed with me even though I have a million questions.
When I first set it up, I was given a quick quote but Scott called me and he let me know basically what he was guessing. I had been planning to move for a year and I called Scott three months before I actually set everything up. He made a quick estimate of what the cost might be, but he said that it was not even worth setting it up right at the time because the way that the whole system works, they don’t look at the actual appointments until like a week before. I would call and ask if it was a good time to do it but he told me to wait until December and it should be good.
The quote I was given was at $1,200 and it ended up like another 200 just because it was taking a while for the companies to send a person out to do it. He said that the first company to take it wanted another 200 extra which was fine with me and I think they can get it out as soon as we need it to. Then, we tried to get the vehicle picked up before I left California. But since there was stuff going on in the area, I ended leaving and then, it got picked up. All I had to do was to give the keys over to my girlfriend and she didn't need to sign anything. The guy picked it up, loaded up the cars and brought them halfway through.
There was a checkpoint where they switched off the cars and another person brought it the rest of the way. I was told that it would take up to like 10 to 11 days but it was quicker than that. When the guy came, I paid in cash and talked to him. He was super nice. The cars came perfectly fine, other than it was a little dirty, which makes sense because it was not an enclosed space. I got them washed and it was perfectly fine. Scott handled everything and was always helping me out the whole way. For me, he was the calm in the eye of the storm.
Hello Romeo,
We are so happy to know that Scott handled everything and was always helping you. Thank you for trusting Ship A Car Direct! :)
Reviewed Feb. 12, 2019
I got a new job so I had to relocate. I did a Google search and looked at some of the different options for organizers and saw good reviews for Ship a Car Direct. I went with them and found that they had great reps who were really helpful. They got the ball rolling quickly when I sent them an email that I was interested. It worked out really well and they did a good job. Shipping the car was way easier than shipping my stuff. It was easier to get it all done with through emails and text and they got everything. Everything was on time and it went well.
At first, the price given was a bit more than I thought it was gonna be as I also had a truck so I understood that part of the deal. But looking at the other industry prices, the price was fair and was right in line. They never changed the price and it was definitely worth it. Ship a Car made it really easy on me and everything was good. It took them four days from Minnesota to LA and I couldn't believe how quickly they got the car there and there was no damage in it. I would recommend this company.
Hello Rhett,
We are glad to know that we made it easy for you and that choosing us to transport your car was worth it! Thank you for trusting Ship A Car Direct!
Reviewed Feb. 11, 2019
I have used this shipping service twice - shipping my car from Boston to Phoenix and shipping the same car back from Richardson Tx to Boston. Both cases, the quotes and the whole process is very reasonable. The driver went extra to arrange the pickup and delivery. The schedule is on time. The price is reasonable as well.
Hello Jack,
We are glad to know that your car transport went smoothly both times. Thank you for trusting Ship A Car Direct! :)
Reviewed Feb. 11, 2019
We moved from Texas to California and of the transport companies that I looked at before, Ship A Car Direct was the third. We went with them primarily because of the cost. The quote they provided was better than any of the others. Also, they were like a third party company that would handle everything. Their customer service rep stayed in contact on the phone so they were able to text us and tell us we were able to change locations of where we were gonna drop off our car. When they got out here, they texted us again to meet me somewhere. The driver was very helpful and polite. He was also accommodating. Overall, the service we received was better than any of the others. It was of very good quality for the cost. And when the car arrived at our location, it was just as I had left it.
Hello Julia,
We are happy to know that we were able to provide you a good quality service. Thank you for choosing Ship A Car Direct! :)
Reviewed Feb. 9, 2019
I shipped my car out of St. Petersburg, Florida. My mom helped out a lot in choosing a transport company. Ship a Car ended up being the third one we looked into and we liked their price. I spoke with a booker named David. He stayed in contact with me via email and he kinda let me know as the date started coming up what drivers were interested in picking up my car. He got me a driver named Larry. He was a very nice guy. He picked up my car and took it up here in Littleton, Colorado along with five other cars. They got here in three days and it was a quick and painless process. Overall, it was a good experience.
Hello Sam,
Glad to know you had a good experience transporting your car with our assistance. Thank you for choosing Ship A Car!
Reviewed Feb. 8, 2019
I looked at about six transport companies for my car and opted for Ship a Car Direct after considering their reviews. From dealing with their reps to the delivery, it was straightforward. They explained the whole process of having an open versus a closed trailer, and I wanted a closed trailer. They also explained how difficult it was to find a closed trailer plus the fact that I was asking for it the week after the Christmas, New Year holiday, when the drivers were coming back from vacation. I told them I was patient and I would wait. Eventually, they found one. After a 2-day transport, the shipper came to my home to deliver the car and the man just drove it up the door and unloaded it. The final cost ended up to be $50 more than what I was quoted, but it was for a legitimate reason. Still, the quote was quite accurate and my car was in perfect condition when I received it.
Reviewed Feb. 7, 2019
I was moving to Arizona from Illinois and I looked around for transport companies. Ship a Car Direct has the best prices so I went with them. It was really good with the organizer. I got multiple emails explaining absolutely everything to me. It was very thorough and I knew exactly what was going on and what I was being charged for. The delivery was estimated like nine days but it came in six, so it was even sooner than I expected. Everything was good with the vehicle except that it was really dirty but they drove through snow and rain so it’s understandable and after a carwash, it was perfect.
Hello Nicole,
It was nice to know that everything was explained to you thoroughly. We are glad to know your vehicle was delivered safe and sound despite the snow and the rain. Thank you for trusting Ship A Car Direct! :)
Reviewed Feb. 6, 2019
I contacted Ship A Car Direct about moving a car from Atlanta Georgia to Occidental California. They quoted an excellent price and had a carrier within 24 hours. The car was picked up the next day and got here in perfect condition 3 days later! Scott stayed in touch the whole time. These are great people to work with.
Hello Ron,
We are happy to know that your car arrived in perfect condition and delighted to hear that Scott kept in touch with you the whole time! :) It has been our pleasure to serve you. Thank you for trusting Ship A Car Direct!
Reviewed Feb. 6, 2019
Ship a Car Direct is a great company and I would highly recommend them! My car was delivered in perfect condition and even a day earlier than expected. Both the driver and dispatcher had excellent customer service and were very professional.
Hello Suzanne,
We are glad to know that we were able to provide you with a excellent service. We truly appreciate your high recommendations. Thank you for choosing Ship A Car Direct! :)
Reviewed Feb. 6, 2019
I had a job relocation and I needed a transport service that would ship from California to Georgia. I read a lot of reviews and I liked the videos that Ship A Car had. They had a lot of transparency which won me over and my trust. It was a bid and ask situation and what was initially explained to me made complete sense. So, to probably go too low, I could get it, but it would delay the transport because someone would finally grab it. And then, if someone grabs it too low, they were not really happy with the job that they got.
I understood how the business works so, when I decided to put in a bid for 1,000, I got it. Everything was quick and I was very pleased with the process and the price I got. I was kept in the loop via emails. Ship A Car’s people were accessible and I was able to call even the transport service. There was no time that I felt like I was bothering anyone. Also, the actual transport organizer was very friendly and very courteous. He replied to my text and gave me ETAs. All in all, Ship A Car did a good job and everything about my experience was perfect all across the board.
Hello Sal,
We are very delighted to know that you're pleased with the transport process and that everything went perfect with your experience. Thank you for trusting Ship A Car Direct!
Reviewed Feb. 5, 2019
My father-in-law passed away and he had a car in Florida that we wanted to give to his daughter in Oregon. There was an ORG site and there was a seniors site, and both of them rated car shippers. The only name that was in the top five on either site was Ship a Car Direct that was why I chose them. I called the number and talked to a woman named Renee, who was fantastic. We were trying to get the vehicle shipped at the beginning of January, but they shut down over the holidays. We had a small window of time when it could be picked up and they solved that.
She walked me through the whole thing and said if I had to go more expensive or a couple hundred dollars more, we would. But we didn't have to. She found it for the price she quoted me exactly. The driver who picked the vehicle up was very professional and the website was great where you take pictures of your car that you submit before they pick it up so that they document it if there are possible damages. The vehicle was delivered on time and it was great.
Reviewed Feb. 4, 2019
I would definitely recommend this company. Communication was extremely good from the beginning and they outlined all the steps along the way. Car arrived on time with solid communication from the driver.
Hello Mark.
We are so happy to know that you were very satisfied with the service we provided you. Thank you for the recommendations and thank you for trusting Ship A Car Direct! :)
Reviewed Feb. 4, 2019
Getting the right & safe auto shipping company is not as easy as one may think, but Ship A car Direct left me with a smile with the excellent service they gave me. I only had to call Scott once & everything fell in place, just as he & rest of team had promised. The J.C auto driver was no different but kept to his word from pick up to delivery. All in all, I was impressed by the whole service. Thanks guys for great job.
Hello Elizabeth,
We are happy to know that we made you smile with the excellent service we provided you. Thank you so much for trusting Ship A Car Direct! :)
Reviewed Feb. 4, 2019
I was moving and I needed to get my car shipped from San Diego to Maryland. I looked at four different transport companies and I ended up using Ship a Car Direct's services because of the safety aspect of it. They guaranteed that if something got messed up, they would at least help repair the car. Also, the quote that they gave me was good and comparable to the ones I received from the companies I had researched.
When I booked the transport, I called and gave them the information. They told me that they would get back to me. I started getting nervous four days before my car was to be picked up, so I called more often. But David reassured me that my car would be picked up, though I had to pay more to entice the drivers to pick my car up. From then on, he called me everyday to give me an update on what was going on.
The day that my car was supposed to be picked up, however, the truck got into an accident so they had to find someone else to come. David was very helpful with that. The car was picked up on a Saturday and it got delivered the next Friday, which was quicker than what I was told. Also, my car's condition was as it was shipped. The carrier driver was special and very kind, and I liked him.
Hello Rebekah,
We are glad to know that everything went well despite the challenges encountered along the way. It is nice to know that David was very helpful and it is also nice to know that the driver was very kind. Thank you for trusting Ship A Car Direct!
Reviewed Feb. 3, 2019
Car transport from Ca. to NY. - They were a pleasure to deal with. Frequent and honest communications about where things stood. Much better than another transport broker I was working with. I highly recommend them.
Hello Carl,
It has been our pleasure to serve you. Thank you so much for choosing Ship A Car Direct! :)
Reviewed Feb. 3, 2019
When I did a web search, I was impressed by the information that Ship a Car Direct had on the process on their website. I was moving and so I needed a transport service. The rep I worked with was very clear, articulate and was able to answer all my questions. And the quote they gave was just slightly higher than what we had discussed. They picked up my vehicle on December 22nd and they delivered it on January 9th. The driver was actually coming through earlier, like around the 1st of January. But he came through town at 2 o'clock in the morning. He was planning on dropping it off on his way, but he ended up not doing it, and instead they just stored it at their facility in Riverside until I told them that I was ready. The condition of the car looked totally fine when it was delivered.
Reviewed Feb. 2, 2019
My son was doing his last college semester in California and we needed a transport service. We went with Ship a Car Direct based on the reviews they got. They had a lot of information on their website. They kept me abreast of everything that was going on. They estimated the delivery to 10 days but they got the car there three days earlier. We had to change the delivery address at the last minute, and they were very fine about that. It was smooth and easy. I was really happy with their service. It was a lot easier than I had expected it to be.
Hello Janice,
It is so nice to know that you were happy with the service we provided. It has been our pleasure to assist you. Thank you for choosing Ship A Car Direct!
Reviewed Feb. 1, 2019
I had a very positive experience with Ship a Car Direct. I was having some work done on my vehicle with a trusted supplier so I had to get it shipped to them since I didn't have the time to drive it down. I went into a couple different websites and put my information in. Ship a Car Direct has quite a few positive reviews on the first website I've looked up and they have a stellar mark on Better Business Bureau as well. Once I saw the combination of what Ship a Car Direct had on the auto transport website, in addition to the Better Business Bureau, and combined with the fact that I had my phone conversation with my sales rep, it was a no-brainer.
One thing I found from talking to someone from Ship a Car Direct was that they walked me through and told me what their cut was as well as the driver's cut. From that one conversation that I had, there was nothing left that wasn't covered. They were very transparent. A lot of times, from what I read, people would say that they agreed on such price but the driver who picked up their car expected more. The rep at Ship a Car Direct explained why that is and that it all goes out to a bid. Without that transparency, people would not know what they agreed to with the driver, so that was critical.
After a few days from posting, we weren't getting any bites in terms of anyone saying that they would pick up the car and it was because the price wasn't set up correctly. They said that they decreased their fees a bit to help offset that, which I thought was cool. Based on the fact that it was all transparency, everything worked out. I was made aware of the entire time when we had to increase the price. I had the ultimate say whether or not to keep it at the current price and let it go another day or two, or a week even, to see if any shipper would pick it up or not.
On the day of pick up, the driver was great. He called me in advance when he was on his way. He also called me when he was three minutes out. I had the car ready for him and he loaded it up in 15 minutes. We went through the entire vehicle to assess if there were any issues on the vehicle itself. There was nothing there and everything went very smooth.
Hello John,
We are delighted to know that everything went smoothly with the transport of your vehicle. We are so happy to know that you had a very positive experience with Ship A Car Direct! :)
Reviewed Jan. 31, 2019
I needed to find a vehicle transport company very quickly after my son accepted a position on the West Coast. My choice was made once I read the reviews for Ship A Car Direct. I spoke with Matt and he was very honest with me. He explained that since we live in a smaller city in the East Coast, finding a carrier to get the vehicle to the destination might take some time. To my surprise, Matt was able to get the vehicle picked up within 3 days of our conversation. The price was reasonable and the whole process was explained fully.
When the driver arrived, he was very pleasant and made us feel at ease. Matt stayed in contact with me throughout. Along with his contact info, he shared the support team and carrier information. My son was able to have his car delivered on the estimated date for the amount quoted. The vehicle needed a wash but otherwise arrived in the same condition when it was picked up. Ship A Car Direct also has an app that you can use to take before and after photos of your vehicle for insurance purposes. I highly recommend Ship A Car Direct to everyone.
Hello Irma,
We are so happy to know that we have exceeded your expectations. We appreciate your high recommendations. Thank you for trusting Ship A Car Direct! :)
Reviewed Jan. 31, 2019
I needed to get my Honda Accord from Washington, D.C. to California. My son had used Ship A Car Direct a year ago and liked them so, I called them directly. Their reps were helpful and they immediately got me a shipper. They sent me the quote and it seemed fine. At one point, I had to change my dates and they took care of that very quickly. And they kept following up all the way through the process to make sure everything was okay.
The transport took about seven days. I said to the driver that I was gonna be in California on day one and that they couldn’t get the car to me before that, so the best would be day two and they came on day two. It was perfectly done. It came to a specific site in Oakland, California which was where I am. I went there and the driver was there a little bit early. He was very friendly and very nice. He had taken the car down from the truck and parked it on the side. Then, we went through all the paperwork very quickly. It was great. The car was in a perfectly good condition except that it was incredibly dirty, but it was an outdoor transit.
Reviewed Jan. 30, 2019
My experience with shipping my car was great. They were very accommodating with my schedule and transported my car to Florida without incident. Other than the car arriving rather dirty it had no damage. I will definitely use this service again.
Reviewed Jan. 29, 2019
My adventure started with an exploratory email to Ship A Car Direct for an estimate to move my car from the Seattle area to the Detroit area. I was pleasantly surprised to get a quick response from Renee who quoted a reasonable estimate. I reviewed their comments on their website, asked a number of questions and watched the videos posted. Each time I got a thorough answer and was reassured that my car would arrive in the window I requested. I was contacted several times through the process to make sure that I was kept up to date. My car was picked up without incident by a friendly driver who also assured me that my car would be taken to the next rendezvous location and would then be on its way east.
Once I arrived at my destination, I was expecting my car to arrive about 7 days later. However, I was thrilled to learn that my car would arrive 3 days early! Sean was friendly and professional as he unloaded my vehicle, signed off on the paperwork and left my car without a scratch. The process couldn't have been easier for me. Thank you!
Reviewed Jan. 29, 2019
I’ve never shipped a car before but the experience with Ship A Car Direct was superb in every respect. Once I found the company recommended online, I was able to use the website to fully understand and arrange my shipment quite easily. The short videos were particularly helpful in understanding the process such as whether I should opt for open shipping as I did. And the various emails kept me fully informed throughout. The shipper that was arranged for me confirmed right away and was willing to adjust my pickup date a bit for my convenience. He was courteous and very professional when he arrived to pick up the car right on time. And the delivery from GA to CA took less than three full days! Thanks to Ship A Car Direct for an all around perfect experience. I should add that the cost was very reasonable.
Reviewed Jan. 28, 2019
Not only was the price fair, but the service was top notch. I was surprised how quickly my car got to me. Matt was awesome to work with. If I ever need another vehicle transport solution - they will be the first I call! Thanks again!
Reviewed Jan. 24, 2019
Having a convertible but not wanting to drive a convertible especially this time of the year in between California and Texas prompted me to need a transport service. It was in my best interest to give that to a professional driver. I did my research online and the reviews with Ship a Car Direct were by people that have used them before, and you can go with what they said concerning their experience with Ship a Car Direct. The gentleman who handles the endeavors with me with Ship a Car Direct gave me more information than the one or two others that I talked to. They didn’t really take me through the procedure as well as the gentleman at Ship a Car Direct did. I was told, as far as the insurance is concerned, with whom you go with as far as a shipping company, what they insure your car for and all the little specifics that I really should know, and they won me over more so than anyone else.
With Ship a Car Direct, it was really a one-two-three experience. It was made user-friendly for me, a layman. Everything was good as far as things worked out for me. There was a little anxiety involved with the process initially, but they took the anxiety out of it for me. The driver was professional and he was about one day ahead of what I was anticipating. I was getting some things squared away in California before I flew back to Texas, having to make sure that the contact person on the ground had everything that was supposed to be taken care of as the car was going to be picked up, and we got back to Texas at the same time.
Reviewed Jan. 23, 2019
Ship A Car Direct made the whole process quick and easy. David ** is an amazing customer service representative who answered all my question and always followed up in a timely fashion. Ship A Car Direct was honest and fair in the pricing. I would highly recommend them.
Reviewed Jan. 23, 2019
I researched online and compared about three or four different transport companies, but the price and reviews of Ship a Car Direct led me to go with them. The one that had been highly personally referred to me turned out to be a specialty and their pricing was way higher, while another one was hard to get a quote online from. Ship a Car Direct, on the other hand, was a couple of hundred bucks less. I had a 1999 Pontiac Firebird transported from Michigan to Texas and I had a good experience with them.
I really liked their process. They are basically a broker and they are not doing it themselves. They let you know what price they are bidding it at out to the shippers, so we fished the price out initially. Nobody took it and we let it simmer a bit. They came back through at a higher price and we eventually gave a shipper the go ahead. I also had some quirks around. I wasn’t gonna be at the shipping point because I'm down in Texas, so I needed to coordinate between them and my friend who had the car, and they were quite helpful in that process, so that end of it went really smoothly.
As far as the delivery of the vehicle, the guy really did me a solid. He picked the car up and started it up, and he drove on the trailer and shipped the car down. My buddy had just put the battery back in the car and the guy arrived down in Houston. We arranged for a place to meet, which wasn’t my house and was around the corner of Motel 6. He was on the trailer and he started the car right up and drove it off the truck. He parked it in the parking spot, then we met and I paid. He then went on about his business. He didn’t leave, though, and he was going into the hotel for the night because it was the end of the day. I went to start the car up and it funked out.
I kinda called the guy back and asked if he experienced anything. He could have just said something like, “Well, tough. There's your car. Deal with it,” but he really hang around and, ultimately, it turned out to be a loose battery. We figured that out, but he knew a guy in the area and he was calling on with him, “Hey, this is what's going on. What do you think?” He stood there for an extra 15 minutes to half an hour to troubleshoot the car with me and it was really great. That really won me over. The condition of the vehicle was fine, nonetheless, and the transport took about two or three days. It went relatively direct.
Reviewed Jan. 22, 2019
I was looking for a transport service company as I was transferring my wife's car from Ohio to Portland, Oregon where I currently live. I've looked into four different companies and decided to go with Ship a Car Direct due to their prompt response, good reviews, and their overall behavior. Their rates weren't the lowest but they were good enough compared to others. Their customer service reps were good to work with. Even if they didn't receive the call, they were back within a few minutes. And although, in the end, they were a little pestering on the review like, "You have to give this review, this that, this that." I would've given it, but every day they would email back.
The pick up of the vehicle was good. Within a small space, the driver loaded the car. And at the drop off time, a person came in and hurried a bit. I said, “Let me drive my car to check whether everything is doing correctly.” And the guy, after getting the payment, wasn't really wanting to wait. That's a small negative on that part. But overall, everything was good. Ship a Car Direct is reliable. It was a great experience and they had access to dependable carriers.
Reviewed Jan. 21, 2019
All I can say is for the 2nd time using the company... Ship A Car treated my car as if it was their own. Nice, Helpful & very courteous. If you're looking for a company to transport your car, This is the company you want to go with.
Reviewed Jan. 21, 2019
I found the representatives to be professional, helpful and friendly. Felt much more like a normal store transaction than what dealing with brokers can be. Loved that they didn’t ask for nor sold my information to a thousand brokers. The inspection app was helpful and organized the inspection pictures and information much nicer than I could have. The actual carrier got the job done ahead of schedule!
Reviewed Jan. 19, 2019
First, they told me to schedule a week or two before I wanted the car shipped. It made the price significantly higher. Next, the carrier they assigned me, Gigi Lines, was terrible. Poor communication. Driver said he’d pick up the car at noon on Tuesday. I arranged for someone to be there until 2:30 pm. Driver texts at 11:45 changing the time to between 2 and 4. So while I’m trying to get out the door to the airport, I’m also scrambling to find someone to be available to give them the car. Driver finally showed up around 5 pm. And then they send me an email soliciting a review, but if you indicate you are unhappy you aren’t given the opportunity to write a review.
Reviewed Jan. 16, 2019
We were going to Galway Beach in Florida from New York City and we decided this year that we did not wanna drive down ourselves. But we wanted to have our car so we had it shipped. Ship a Car Direct's price was reasonable and the person on the phone was very gracious and accommodating so I chose them. The person who was handling our order was Matt and he always seemed available. He also answered all our questions whatever they were. When we first called, we asked for advice on when they should pick the car up in order to have it delivered on the 19th, which was the day after we would arrive in Florida. They mentioned it could be anytime in the week of the 11th and they picked it up on the 12th. They were a day late but they made sure that they called so that we knew when they were coming exactly and why they were not able to pick it up on the day scheduled.
Apparently, the car was in Florida way before we arrived but we couldn't accept delivery because we weren't here. When we arrived, they delivered the car to our door at the time that they said they would deliver it. They told us some time in the afternoon and then they called us to let us know what time it would be. The experience was very smooth with no problems at all. I took pictures and the car was fine. It was just dirty but we took it to car wash. We had a very good experience overall.
Reviewed Jan. 16, 2019
Our 2017 Tucson Hyundai had been in an accident and we weren't in the area to pick it up. We had to ship it and went with Ship a Car Direct. It was the best price they had and I was very pleased with them. I did it all online and their reps were fine. They did exactly what they're supposed to be doing. They told me what the process would be and how much it would cost. We were in Florida and they picked up the car in Cincinnati, brought it to me, and called me when the car was ready. It took three days from pick up until drop off and I had someone pick it over at the pickup point and it was sitting there nice and clean. The quote and the final price was the same and then there was $35 rebate later. Everything was wonderful.
Reviewed Jan. 15, 2019
Ship a Car Direct's reps contacted me very quick and told me the truth. Some of the other companies I looked at just pretended. They told me too many things and just had me wait. With Ship a Car Direct, I have to wait till the driver arrives just to accept the order. I transported a 2013 Lexus through them and they were very responsible. They gave me an estimate price and in the end, the difference between that and what I ended up paying was below $100. During pickup, I got a call from the driver and he gave me a place to drop off my car. He examined it and took the key. Upon his arrival at the destination, he gave me a call again as well as a place to pick up the car. I got it with no damage and scratches and at a time that was faster than their estimate. Shipping through this company was a very good experience.
Reviewed Jan. 15, 2019
I transported a 2014 Nissan Altima from Arizona to Massachusetts through Ship a Car Direct. I found them through a friend who recommended them to me and and said it was a good service. I worked with their rep, Jennifer. She gave me proper inputs to inquire about the status of my car and where it is. Ship a Car Direct gives good service and interacts well with customers. They have different quotes with the different vendors that they have and they gave the best available vendor to pick up the car and to drop it off. The final charge they gave me was almost the same as the quote I was given. It matched with the price range gotten by three of my friends who also travelled from the same location to where we are now. When I got my vehicle, there was nothing damaged. Their guys waited for me for 15 to 20 minutes until I checked my entire car. Overall, it was a good experience.
Reviewed Jan. 14, 2019
Finding a carrier for my car was never this easy before, and I'm talking from experience! The staff are professional and there for you in case something didn't work as planned. Definitely, recommend them if you need to haul your car across the nation!
Reviewed Jan. 14, 2019
I purchased a 2016 Chevy Corvette out of state and needed to have it shipped. I contacted Ship a Car Direct and I wasn't impressed with the guy I talked to. He was matter of fact and kinda short. Still, once he took the information the online communication was excellent. They kept me involved much better than the first person I talked to. I had good confidence because online, they were keeping me apprised of every step of the transaction. Moreover, the quote they provided was very competitive with those from the other companies.
Thereafter, their delivery guys picked the car up one day earlier than they originally schedule which was fine with me. Their guys told me how to manage the insurance claim and all the good stuff that might happen. They also gave me an email. That interaction was very positive. During delivery, the driver was a very nice fellow and he called me up. I was told by the shipping company that he would be delivering the car on a Saturday morning and they gave me a two-hour window. Sure enough, the driver called me within that window and showed up at my front door with the car. In the end, they charged me slightly more than what they quote. Still, the person whom I talked to at first indicated that the quote was just an estimate. The car was delivered in excellent shape. There wasn't a blemish or scratch and I was satisfied despite the fact that the move was 15 or 20 bucks more than originally quoted.
Reviewed Jan. 13, 2019
I used Ship a Car Direct to transport my vehicle from New York to Colorado. They were the easiest, and they had a decent price. Their reps were very communicative. They would send me updates and asked how my experience was going, and if I heard from the shipping company that picked up my car. They also provided me tips about checking for damage after and before shipment. The transport took about two weeks as what I requested, and the car looked good when I got it. There was no damage.
Reviewed Jan. 13, 2019
We were transporting my son's car to California where he is working for six months and we worked with Ship a Car because of a recommendation of a friend. I like everything from start to finish. The only minor wrinkle was the difficulty in locating a suitable rendezvous site for picking up the car because I live in sort of an upscale crowded suburb, where there weren't too many places to stop a monster truck to trailer. Robert was the transport organizer and he was great. He was very clear, organized, and prompt.
While the driver, who is very good, was loading the car, someone who works for the shopping center where we were loading came by to tell us we were not permitted to do this and that we would have to leave. But it was irrelevant because the driver was finishing up anyway. And that driver for this shopping center even admitted he was just required to tell us that. We understood and it was okay. There was no feel of friction. I suggested this particular site even though we were yelled at because it seemed to be the best site. If we do it over again, I would recommend that the consumer do a little extra driving and stop in an actual truck rest area on an interstate highway, it would have been about a 20 minute trip from my house. Other than that, Ship a Car seemed to be so efficient, so organized, and so ethical.
Reviewed Jan. 12, 2019
I’ve used Ship a Car Direct for 2 years now and really appreciate their timeliness, professionalism, and courtesy. I’ve not had a single problem and did a great deal of comparison - other companies were not as professional or cost efficient. Highly recommend!
Reviewed Jan. 12, 2019
My girlfriend and I bought a new car at a dealer in Tennessee, and I needed to ship it back to our home in Oregon. I looked at 10 transport companies but ended up with Ship a Car Direct. They were very responsive when I emailed them and they were transparent about the whole process and about their selection on drivers. So, they're a little bit better versus some of the other companies I had looked into. All of my contact with Ship a Car Direct was over email. One of the guys was John, and he answered all the questions I had upfront. He was available when I had some questions about the process. The driver showed up right on time, he was very professional, he loaded the car right up and showed up five days later with it. It was a couple days earlier and it was well within my expectations. The car was in great condition upon its arrival. I would use Ship a Car Direct again.
Reviewed Jan. 11, 2019
I needed a transport to get my son’s car from Florida to Las Vegas for a move but I had no idea how the process worked. I went online and put in a request for a quote. I got at least 10 people who reached out to me with quotes but the reviews that I saw on the ConsumerAffairs website made me go with Ship a Car Direct. The customer service reps were very professional and very responsive. If you're a first-time person doing this, it can be a little bit overwhelming because you get so many people that reach out to you but they made me feel very comfortable with the whole process. They went through it with me and they were in constant communication so, they were good. Everything went smoothly during pick up and delivery. When we expected them to be there, they were there. They were a few days late getting the car to us only because of weather delays, but other than that, it was great.
Reviewed Jan. 11, 2019
I relocated from North Carolina to Arizona. I called somewhere between 8 and 10 different companies and I called two shipping direct companies as opposed to a broker. I went with Ship a Car Direct because of timeframe, feedback on reports from people who utilized their services, and their ability to do what they said they were going to do. Their reps were easy to reach. When I called after hours, they forwarded it to a third-party that did what they could to handle the questions at the time. And they got back to me when they said they would get back to me and went through the process.
They had videos on their website explaining various components of areas where consumers would have questions probably, along the way. So, they obviously have done this for quite some time and learned from past experience as to create all these videos to make the situation less challenging, because it's a difficult process. I'm a person who plans ahead of time and when you ship a car, you can't plan these things ahead of time the way you normally would. If you call and say, "Okay, I'm giving you eight weeks now, so you had plenty of times to set things up,” the broker doesn't get the information until 24 to 48 hours prior by the driver saying, "Okay. I'm going to pick up the car.” Everything is last minute.
One of the things that Ship a Car did was they said they were gonna need a three-day window to make sure that this was all handled properly. I gave them a five-day window but didn't need it. So, that was a good thing because they were able to get the driver in contact with me, within that three-day window that they said they would. And they gave me the driver's number direct. I got to choose whether I wanted that driver or not. Also, they did not take deposits until I authorized that and accepted the driver they assigned. So there were all factors that played into as opposed to some companies that won't take the deposit upfront.
The pick-up went well. It was a 93-foot truck. I had anticipated because I wanted an enclosed vehicle for my two vehicles that I was shipping. And I didn't realize it was going to be a soft cover enclosed. But I could have asked the driver. I just assumed that it was a hard shell enclosed. He came into my development and for a 93-foot truck, that was not an easy task. He manipulated part of the way into the development and then he called me and said he was not gonna be able to get all the way to my house but he was only two blocks from me. So I was able to drive the car to him without difficulty.
The loading of the vehicles, everything went smooth on that end. There was a complication on the delivery end and it was considered on his end that a claim might be put into the insurance company. This would have affected somehow his standings with driving and he got very agitated. I have a Corvette that had 3,000 somewhat miles. It was nearly mint car and there was a very, very small paint chip. On the original bill of letting, he put marks on all the areas he saw. And on his bill of letting, he had this area marked and on our copy, it wasn't there. Now, all the other areas were. He said he would give us 50 bucks and they would call. My wife said the broker said if this happens, she'll pay him in full. There's no holding of payment. But she had to get a note from him saying that this was on the original bill of letting and he just went ballistic.
He started putting the cars back up on his truck and pulled the bill of letting out of her hand. Ultimately, the nephew of the driver held our copy up to the sunlight. Although you couldn't see anything, you could see the impression of PC which was paint chip. And as soon as that was pointed out to her she said, "Fine," and the deal was finished and he drove off and we got our cars.
But the bottom line is, in all honesty, the driver did a good job of getting the cars here. He got them here too early because we told them when we would be here and he was going to drive around with the cars on his truck. So, it was just a miscommunication in the end but I thought the driver was good and the company that hired him was good. Ship a Car Direct did everything they could and they did it well.
Reviewed Jan. 10, 2019
Ship a Car Direct picked the Acura RDX from Colorado on the 10th and got it to Florida on the 18th. I had a personal referral from a friend of mine about her good experience so I went with Ship a Car Direct. The final quote was a little higher and it was what I was expecting. I was fine with it in the end, based on the time of year that I shipped. John was also very responsive and the guy that did the pickup was great. It was a great service, and I have confidence in recommending them.
Reviewed Jan. 9, 2019
I had to ship two cars cross country, to and from Florida. I had a lease for my dad's retirement gift and I paid half for the car then gave him the rest, so I let him get the car. I sent him a brand-new BMW and he just sent me a car back to drive. I didn't look far for a transport company and whichever was the first one that picked up the vehicle, I did my research and they both had the dispatch. Then, I went with whoever picked up the dispatch first. Ship a Car Direct has good reviews, so I went ahead. I also used their online quote calculator and it was great. The quote I was given versus what I paid in the end was spot-on, which was excellent.
Ship a Car Direct was great. They kept me in the loop, let me know what was going on, and communicated very well. They knew what was going on and were very knowledgeable. The representative told me that this was a slow time of the year so I would get more cars coming to California than going and it might take a little longer. Before the car got sent back to Florida, I got the car from Florida first, which she explained to me. And then, eventually, they picked up the deal for the car from California to Florida. So it worked out perfect because I got the car that I needed to drive. They took 4 days to ship the BMW and for them to ship my dad's car to me. The delivery was right on time and the vehicles were the same way they were when they got on the truck.
Reviewed Jan. 9, 2019
My grandparents from my wife's side gifted us a car. But they live in Florida and we live in California, so we decided that we would need to ship it instead of driving across country. I did some basic searching online, looked around briefly, and read reviews online on Ship a Car side and I liked it, so I decided to pick them. Their reps answered questions in before I had them. They sent an email of what I should expect and the videos on their site were quite helpful because I could just kind of watch and see what was kinda gonna happen before. I've never done car shipping before, so that was really a big thing. Also, the quote didn't change in the end and it was reasonable and it made sense, so it was fine with me.
I was there for pick up and for delivery and the driver was really, really good. He just said I could call them whenever, so I kinda called every few days just to check to see where they were and how things were going. And they were really professional and friendly. They did everything perfectly. Ship a Car Direct did a really good job throughout the whole process, which really helped understand how the business model works, what we can expect on our side, and what they have to do on their side. I was just really impressed with how informed they got everyone up to speed. There was absolutely no ambiguity. They called me a few times even to explain things ahead of time. And I was comfortable almost that I could contact them whenever and they would answer questions if I had them. So overall, it was very, very positive. I'd use them again instantaneously. They made it super easy.
Reviewed Jan. 8, 2019
It took four days for the Ultima to be transported from Utah to South Omaha when I used Ship a Car Direct. I called and they notified about the pickup. They inspected the vehicle, loaded it, and it was delivered. The quote was maybe a little high, but based on the service and everything, it was okay. The driver was great too. I was very satisfied and I would recommend Ship a Car Direct.
Reviewed Jan. 7, 2019
We changed locations 'cause of work and I had to ship my Honda Accord for around 3,000 miles. It was from the Bay Area in California to Austin. I looked at 3 different transport companies before I chose Ship a Car Direct. Instead of an automated message, I spoke to someone directly when I called and the customer service was amazing. One thing that stood out was I was given a window when the driver would directly contact me, which I wasn't expecting. I was thinking I would get a text message or an email but he actually called me a day before he was going to come pick up the car. And then, the moment that he was running late and stuck in traffic, he called. He said that instead of an hour, it's gonna be a little bit longer. So, I wasn't waiting around, which was perfect and also really nice. We've never shipped a car before and so I was also texting Eve back and forth. She answered all my questions which were all scattered in three days.
Ship a Car Direct took 3 days to ship the vehicle when I was assuming it would take a week or two or 10 days. That was the best part. Also, the condition of the vehicle was perfect when it arrived. It was the same. As for the cost, Eve was honest and she said that the only reason the rate would go up was how urgently I want the car. If I can wait a couple of weeks, then it would be great. But if not, then I could expect a certain amount. We were stuck in a time frame where we needed it shipped in a certain allotted time, and sure enough, we ended up spending what we already put aside to spend, which was great. I recommended Ship a Car to two other friends who are heading out to Georgia from California. And if we were bringing the other car, we would use them too, but we're selling it. Still, I would do it again with Ship a Car Direct.
Reviewed Jan. 6, 2019
I've used Ship a Car Direct before and I'm a repeat customer. For this third time, I used them to move a Subaru Crosstrek for 2,500 miles to another state. The online quote calculator was really helpful. I appreciate that the information came through right away. I also had good interactions with the representative who helped me. However, I didn't need as much communication with them throughout the whole process and minimizing the number of emails and the number of requests for feedback would be great. Whereas, it ended up to be about a dozen communications or maybe a few more. If that whole process could be done in three or four emails, that would be best.
I was given plenty of time to be aware of when the carrier would be meeting me. The driver communicated extremely well. They did a driveway to driveway transport and did a great job. While the vehicle arrived dirty, which was expected, there was no damage and the delivery was excellent. What I also paid was exactly the same as the quote I originally got. All in all, the whole service aspect of the transport was really perfect.
Reviewed Jan. 6, 2019
We moved out from Georgia to California because my husband got a new job, and we shipped a Honda Accord 2001. I got calls from different companies, and then I was reading the reviews. Ship a Car Direct was reliable. Every time I contacted someone, I got the help accordingly. But when I tried to contact the representative who was sending the email to me, I never could reach her through the phone. I couldn’t talk to someone instantly. So that few times, I was feeling frustrated. So I had online chat and that was good. At the beginning, I got a quote for 1,100. And then, I requested to decrease that because I got better prices from other companies and then they gave me a new quote for 1,025. The delivery of the vehicle only took five days so it was very fast and when the vehicle arrived it was completely perfect.
Reviewed Jan. 5, 2019
Moving my 1999 Jeep Cherokee from Colorado to Maryland - My vehicle was picked on time and loaded very carefully. It was delivered on time and in great shape. I would definitely recommend Ship A Car Direct again!
Reviewed Jan. 5, 2019
I was moving a Kia Sorento from New Jersey to Florida. I did a bit of looking around and although Ship a Car Direct was more expensive, their reviews were better than the other companies. My interactions with their customer service rep were brief. The person was helpful. In addition, the driver was great, he was personable and my car arrived safely. I was shipping during the holiday season and the reps mentioned that they thought I should send the car early just to make sure there were no delays. I did that and it ended up being a lot earlier than I needed to. It was even faster than Ship A Car had anticipated. My experience with Ship A Car Direct was fine and seamless. The car got here in time and that was what is important. It was unblemished, too. In addition to that, Ship A Car Direct has an app that's good.
Reviewed Jan. 4, 2019
The group at Ship-A-Car Direct are fabulous! Buying a car on-line and arranging for shipping from Illinois to Louisiana was a little stressful and everyone at Ship-A-Car Direct made the transport process so easy. I had to reschedule the pickup a bunch of times and Ship-A-Car Direct effortlessly accommodated each time. David was especially helpful and communicative during the whole process!
Reviewed Jan. 4, 2019
I shipped a Mazda about 3,000 miles using Ship a Car Direct when I moved. I also used them about 2 years ago for the opposite move. I had a pleasant experience with the customer service representatives. They were efficient and they responded in a timely manner. Everything went smoothly. Delivery was done 4 days from pick up and it went well. The driver called on my cellphone and gave plenty of notice when he was arriving. The vehicle arrived in good condition too. The cost was reasonable and what I paid was similar to the initial quote.
Reviewed Jan. 4, 2019
I needed to move a Mazda car from Portland, Oregon to Cedar Rapids, Iowa. I looked at about three companies and Ship a Car Direct had good reviews. I also looked at all that rating from Better Business Bureau and so I researched them quite extensively. The quotes were all about the same at different companies and I knew it was gonna be expensive, so I just picked them.
Their customer service representatives were absolutely outstanding and phenomenal! They kept me informed of everything, right down the line in how to get the rebate that they were offering. The quote I got was exactly what I paid in the end. The drivers and their communications were great. They kept us informed of where they were and when they were gonna picked the car up, and when they were gonna deliver it. They picked up the car on Friday and delivered it on Monday. They didn't deliver as close to the destination that was required, but it worked out fine. The car was perfect when it arrived.
Reviewed Jan. 3, 2019
I used Ship a Car Direct when I was moving from Chicago to San Francisco and there was a combination of factors that went into that decision. They have the reviews. I considered the price point and the person that I spoke to seemed competent. I ran into a little bit of trouble with scheduling the truck driver who would come and pick up my car and the customer service rep worked with me on it. He was really good. He was highly attentive and really responsive. I ended up paying a couple hundred dollars more than what was quoted, which was a last minute change. I needed my car picked up three days from the point that I called them and that may have had something to do with it. But the transport took five days so it was really fast and the delivery was perfect. The car was dirty but intact and the guy was nice.
Reviewed Jan. 2, 2019
We were moving from California to Florida and shipping a 2007 Toyota RAV4 and a Honda Accord. But I had one transport company that we had a horrible experience with. We gave them a date of November 6 but we were getting the car shipped on December 16. We were on a plane and we decided to leave the cars behind and make further arrangements. That was when I found Ship a Car Direct. I took an online quote and I got an email immediately. It was within maybe 10 minutes then it was followed by a telephone call. The reps I worked with were excellent. I got in and spoke with the individual. After we were released from the other party that we were dealing with, we got things going. We went a few days over what my expected delivery was but they were courteous. All the way, they kept me informed and gave me alternatives. My car arrived on December 24 and it was a great experience.
The drivers called us and said they were on their way. Then they actually arrived early. Someone called us and said they were arriving ahead of schedule. So we met at the designated place, which was very close to the address. They unloaded the cars and away we went. The cars were shipped on an outside carrier in going across country and I expected they would both need to be washed so that was fine. The service was awesome and Ship a Car Direct was only $100 over my quote. Plus based on the short turnaround, the service was definitely worth the cost and I would definitely recommend them. As a matter of fact, I put their contact information in my phone.
Reviewed Jan. 2, 2019
I moved and I wasn’t able to go back and drive. Somebody found Ship a Car Direct for me and it looked good with its high rating. I had a Honda CR-V transported 3,000 miles which took under a week. There was one little dent on the car which I didn’t notice until later but the driver was willing to work with me. He was excellent and everything was perfect. It was a great experience.
Reviewed Jan. 1, 2019
I’m very satisfied with Ship a Car Direct because I was shipping my second car with another transport carrier and I had some negative experience with them compared to Ship a Car Direct. So I would definitely recommend Ship a Car Direct. In everything, they were perfect. I chose them because they have very positive feedback and reviews. I also chose them even though they didn't have the cheapest price because I definitely expected the cheapest won't be their true price. Besides, they had an adequate price. First, I contacted them using the online quote calculator. Then I gave a call and asked a couple of questions that I was interested in. They answered all my questions and later, I simply posted an order online.
I was moving and they shipped my car from Chicago to San Francisco in about six days. It was exactly in the time frame that I requested. The delivery was done in the original location and even the hour, it was the most convenient to me so everything was perfect. I was fully satisfied especially with the price because it didn’t change. The price that was quoted was a fixed price. There were no changes, no surprises and no hidden fees.
Reviewed Dec. 31, 2018
The back office staff and the driver did a bravo job in the whole process of shipping my car from NY to CA. They did not hard sell their service by bombarding me with text messages and emails as other companies did, were patient in answering my questions and worries and taking initiative in following up the whole process with me in an easy and friendly way. In toto, they gave me a peace of mind. Thanks to their service, my car was picked up within the time window set and was delivered to CA on time, without a single scratch.
Reviewed Dec. 31, 2018
Ship a Car Direct had good reviews, and I’ve talked to them quite a bit and they seemed they could take care of my wife's 1998 Porsche Boxster. Also, they seemed to have a relationship with the people that they contracted. That was contrary to what some other people do. It seemed like they had some reputable companies that they use for transport, and it turned out to be true. The carrier driver called us everyday, and the transport took three and a half days. The car got there early and its condition was fine.
Reviewed Dec. 31, 2018
We purchased a used 2017 Mercedes from a dealer in California and we needed it shipped to Spokane, Washington. My husband looked at two different companies and we ended up going with Ship a Car Direct. We had a friend that used them before who recommended them to us and said he had good service from them. We got a general price range for the transport and the quote that we got was reasonable. It was higher than the other guys so we would have liked it if it was a little lower. But considering that the car came in very good condition, we’re happy with it.
We met the driver at a Walmart parking lot for the delivery. He brought the car down for us and let us look it over. He did it early the next morning so we could see in the daylight because he arrived the night before. So we thought that was nice that he was willing to take care of us that way. He was awesome also in communicating with us and we really appreciated that. He was calling us to let us know where he was and when he’d be in during. Other than that, the final cost we paid was reasonable and we were pretty happy with the delivery service. We'd recommend Ship a Car Direct.
Reviewed Dec. 30, 2018
I moved from California to Tulsa and I used Ship a Car Direct's service for the ease of getting a quote, accessing the quote, as well as the fact that they did not engage in high-pressure sales. I've also looked at 3 other companies where one guy provided a quote in writing, one didn’t provide a quote in writing at all, and another one delayed in providing a good quote. And all those 3 were high-pressure sales.
Our quote expired when we finally booked with Ship a Car Direct and so it went up $10 or $25, but it wasn't huge at all. Rene was fantastic and she returned our calls quickly. She was available and had a wide variety of available hours. The pick-up and delivery was seamless. Delivery was done after three or three and a half days after they picked up, which was ahead of schedule. The driver called the day before and 2 hours before he was gonna drop off the vehicle, which was great. The vehicle arrived exactly the same as I left it too.
Reviewed Dec. 30, 2018
I was moving from Texas to California and I needed to ship a 2015 Acura. I have never transported a car before so I asked my colleague what he used when he moved from Maryland to Texas. He said he used Ship a Car Direct and that they were very good. So I blindly ran based on his recommendation. He said he spoke to a person from Ship a Car Direct who introduced him to John, the rep, through an email. So I sent an email to John in general and asked how many days the transport would take and what was the process. He explained it very well and I was comfortable.
During that time, I also Googled a couple of other companies and they started to call me. Some of them were not very instant in giving their quote and some of them were instant but I was not satisfied with the quote they gave me. But when Ship a Car Direct gave me the quote, I was totally happy with it. I was also happy with the app and their customer service was really good. So I was talking to John whenever I had a question, plus their reps were available through chat, text messaging, and email. Overall, the experience was really good.
There was a delay in picking up the car but it didn’t affect me much. I was a little nervous though because I had to fly out that day, so they just picked it up two days later. And when they were delivering it, the driver got sick so they had to deliver it two days after the scheduled date and that bothered me a little bit because I was at a new place and I needed a car. So, I was feeling kinda stuck. I sent an email to Ship a Car Direct saying that the driver was not here and every time I asked them, they said they would call the driver and they sent me the information. But when I called the actual shipping company, they told us that there was nothing that they could do as the car was on the road. So, Ship a Car Direct was at least talking to the driver and letting me know the information.
When the driver arrived with my car, he stopped on a street side and called me half an hour before. Then he called me when he was here and I went outside. I was a little frustrated because there was dirt all over the car and since I did not have any experience in shipping a car, I was not sure that it’s a common practice for every car to have dirt and dust all over when it travels through stuff. Other than that, everything went well and the final cost I paid was the same as the quote they gave me.
Reviewed Dec. 29, 2018
I was very happy with my experience with Ship a Car Direct. I had good interactions with the people that I spoke with. I was moving the car to my son, and they picked it up on Tuesday, and it was there by Saturday. It was within the expected timeframe.
Reviewed Dec. 29, 2018
Ship a Car Direct is a very good company from my experience. I would recommend it to other people. I looked at approximately 10 companies but I went with Ship a Car Direct due to their price, how fast they responded and how good they could answer the questions. I directly called them, and then it was David who picked up my call about a quote. Then later I kept receiving emails from Ship a Car Direct regarding tips that I should pay attention to when deciding which company to go to and things to pay attention to while transporting my car. So, later I investigated a couple of companies and decided to go with them, and the entire process was smooth. I paid a small deposit, and then they reached out to me regarding which carrier they were gonna assign me to, and everything was on schedule, so it went well. Also, I paid the same amount as the quote that they gave me.
The driver called me a day before the pick-up and asked me if it was possible to pick up the car a bit earlier. He had a huge carrier that it would not be easy to go into the community. So, he suggested that I go to a parking lot nearby so that he could easily transport my car, which I felt was fine. So, therefore, I drive over that night, and then he did a very careful inspection of my car to make sure to document all the existing scratches and problems with the car, and then he took over from there. Regarding the drop off, he gave me a call approximately half a day earlier and told me that he will be here that day, and then he delivered the car to me. He personally drove the car because the carrier was too big to be in the community street and then he asked me to inspect it, and then drove back.
Reviewed Dec. 28, 2018
Excellent service, was very helpful and kept in touch throughout the process... I had a specific day that I was going to be at my destination and they were very accommodating. I will use them again when needed.
Reviewed Dec. 28, 2018
I've used Ship a Car Direct previously to ship my car from the East Coast to the West Coast when I moved five years ago. Then when I was moving from the West Coast to the East Coast, I used them again. It’s a good service to use if you need to get your car from one place to the other, and you need it to be done consistently. The process seemed to be fine. They gave me a quote then I signed some forms and paid upfront, and then they took care of it.
The initial quote was the same with the final payout. I haven't been in a situation where moving cost me $6,000. So I wish everything was a little less, but the price was reasonable. A guy came by but before he arrived, he gave me a call. I described to him where to go. He was nice enough and cordial and he asked about my car then we loaded it up. He checked for damage before he went. Everything was fine.
Reviewed Dec. 27, 2018
Company was very professional. Even though the first transporter canceled, they secured another transporter in less than a day. Vehicle arrived in excellent condition. Driver communication was good and was able to pick up the car with no hassle.
Reviewed Dec. 27, 2018
I did a decent amount of research and decided to go with Ship a Car Direct due to the fact that if the car got damaged, it seemed like they would step in and help to cover any of that cost if the actual shipping company decided not to. I requested a quote, and then they got back to me with a quote via email. Then I contacted them, and they contacted a bunch of carriers, and they were able to pick my car up the very next day, which was kind of convenient.
Chris was awesome. He contacted me prior to picking the car up. Then, I actually called him halfway across the country, and he was able to give me at least a day and a rough estimate of the time that he would be here, which he stayed on point with. So, it was good. It was a quick and easy process. And the difference between the final payout and the initial quote was within 200 bucks.
Reviewed Dec. 24, 2018
Recently, I shipped an Audi A5 from Denver to Phoenix utilizing Ship A Car Direct as the brokerage service. I was very pleased with all aspects of the transaction from the customer service to the explanatory videos and, most importantly, the professional communication, pickup and delivery of the vehicle by the driver and transportation company. I highly recommend Ship A Car Direct and would certainly utilize their services again.
Reviewed Dec. 22, 2018
We had a great experience with Ship a Car Direct, getting our newly purchased SUV from Wisconsin to Georgia. Scott was great, handle all of our questions when I called and emailed. It was a great comfort to us, since we had not shipped a vehicle before. Our car arrived in perfect condition, the driver Michael was very nice as well, keeping us updated all along the way. From placing the order to getting our car took a total of just 4 days! All we can say is wow, great job!
Reviewed Dec. 22, 2018
I purchased a car out of state and needed it shipped. Ship a Car Direct had a good rating and a lot of people rated them. Their price was also competitive with everybody else. I figured that if they had enough positive reviews, they are probably a reliable company. I asked for a quote then I searched around and it was coming in line with other shipping options. A rep called me in getting things set up. I put in a date too early so there was an issue where they were gonna pick the car up before the paperwork was processed, and that was my fault. But I called them and they were able to reschedule things.
The driver came to a parking lot near my house and he let me know when he was gonna be there. We met up, he unloaded the car and we looked it over. He took notes on all the little damage. He was thorough in picking the car up and he showed it to me. The original estimate they gave me was a little optimistic. They said it was gonna take three days from Arizona. I was a little surprised that it ended up to four or five days. But it wasn’t an issue for me.
Ship a Car Direct’s communication was good. I knew they were paying attention to things and it was not like once they had the money, they were absent. They were following up on the process and making sure that I knew things. Like the final payment, they told me I had to get a cashier’s check and who to make it out to. They were thorough to make sure that things went smoothly. I’d definitely recommend them.
Reviewed Dec. 20, 2018
I moved from one state to another which was 2,500 to 3,000 miles away. I looked at at least 10 different shipping companies before choosing Ship a Car Direct. I read the reviews on Better Business Bureau that I assumed was an official website to keep track of all the good reviews. Ship a Car has a good grade there, so I went with that. I had different people approach me for different parts of the whole shipping process. I had another person contact me to let me know to take the pictures of the car for insurance purposes.
I met with the driver in a large parking lot close to my house for the pick up. It was convenient and it worked through that open space. He came through right on time, but I’d appreciate it more if the driver called me at least half an hour before. He called me, but did it too early. Then I told him to call me when he was 15 or 20 minutes away but he didn’t. When I called him, I asked if he was 15 or 20 minutes away and he said that he was already there. But apart from that, he was there on time. He came through, he stood up, and he let me take some pictures because according to the app, I was supposed to take the pictures. I signed some paperwork and he picked up the vehicle. When I asked him about the payment, he said that he needed some payment that time when I dropped off the car, so I liked the fact that he didn’t ask me about the payment right away.
My car was supposed to come in within seven days and it came within six days. He picked it up on Wednesday and I got the car the next week, Tuesday. If he started driving on Thursday, that was fast. Also, they charged me exactly what they told me they would charge me and I’m happy with it, although they said the driver wanted $50 more, so they increased the price. It was supposed to be 1,040 and it wound up to 1,100 or 1,090. Ship a Car Direct is a reliable company. The next time somebody gets a car shipped, they might not have the same truck company that I had so they could potentially have a bad experience, but Ship a Car Direct is handling that well.
Reviewed Dec. 19, 2018
Pick up on time. There is always somebody to reach out to and get updates about the shipping or the status of my car which is one of the most important aspects for me and my wife. The driver was efficient and stayed in touch. The delivery was earlier than expected, and the car arrived in great condition. Excellent service overall.
Reviewed Dec. 17, 2018
Overall I had a great experience with Ship a car direct and their carrier Companion Auto Transport. They were excellent communicators and did a great job of setting realistic expectations ahead of time. They have videos you can watch to explain the process. I highly recommend them.
Reviewed Dec. 14, 2018
My experience with Ship a Car Direct was Amazing. Super smooth. My Service representative John kept me up to speed every step of the with emails and phone calls pick up and delivery was on time. Again they truly did a great job :).
Reviewed Dec. 14, 2018
I needed a transport service for my move from Texas to California and I looked at many companies. Ship a Car Direct gave me a good price and the quote was competitive. Interacting with their customer service rep was good and they shared the driver information with me. The driver was in contact with me all the way when needed. He was honest and he was able to let me know all the things beforehand such as what the process was gonna be, and he did exactly what he said.
Reviewed Dec. 11, 2018
Shipping through Ship A Car Direct was painless and worry free. Our daughter’s ‘79 Camero was shipped within a couple days of contacting them and arrived earlier than estimated. They kept us informed throughout the process and the car arrived without any issues. I highly recommend!!
Reviewed Dec. 10, 2018
Best shipping experience I've had yet! I've shipped 6 cars over the past several years and all have been nightmares with overpromising, underdelivering with the exception of this most recent with Ship a Car Direct. Matt was friendly and honest and they got my vehicle to me from 2000 miles away in 8 days when I was expecting 2-3 weeks. I have found my shipping company for life!
Reviewed Dec. 10, 2018
My partner and I were doing a cross country move and needed to ship an SUV. Ship A Car was the least expensive of all quotes, super professional and got the car to us within 1 week. Would highly recommend!
Reviewed Dec. 10, 2018
I was very nervous having a car shipped 800 miles and I purchased the car sight unseen. They were very helpful start to finish on the transaction and guided me thru the process. I now feel like an expert. The car arrived on time and without incident. I would not hesitate to use them again and you should too. Keep in mind they are only a broker and each trucker is independent. Their job is to weed out the unscrupulous ones.
Reviewed Dec. 10, 2018
My son wanted to move from Virginia to Texas and I shortlisted Ship the Car Direct. When I submitted a request through Google I got hundreds of replies and phone calls and was really scared about it. When I called him he explained they are the brokers and they are going to find me a right shipper based on our data. He also explained how the process is going to look like, that we would tell them when we want to ship and have the car picked up. He explained how they were gonna charge me in the front.
I was skeptical about what was going to work because I was also talking to another shipper. But finally, I decide to commit to him just based on his email and the list of emails changed. It looked like that the process is little bit streamlined. I also looked at the comments about them from various sites. And then he said that, “Once you committed, I’m going to find the shipper. But once I find the shipper, you have to pay this amount of money, that first phase, and then rest of the money you pay directly there.”
And then he called me and said that, “Afternoon Saturday, you are ready to go, and this is when the guy’s going to come, this car is going to be shipped.” And then I also got the shipper’s details, who the contact person, then he emailed details. I was feeling little more comfortable because now I was getting the responses one after another. The driver called and said that, “I’m going to come in the afternoon. I said that, “Great.” And he said that, “Probably, I’ll come in the afternoon because I don’t want to have traffic.” And he didn’t come. I called him, and he said that, “No, no, I think there are issues there, traffic today. I’ll come tomorrow.”
He said that he was going to come at 3 o’clock. Probably he came at around 4 o’clock. Me and my son went there, dropped the car. He inspected the car and checked every single thing, and he said that, “Here’s the number, and this is the day.” And I told him that, “I need the car on Monday, and I’m going to call you.” He said not to worry and that my car would be there. I booked another rental car for my son just in case, based on the comments that it takes very long time.
I called the driver and he said it was our choice when we would pick up the car. I realized that he was already there, and I canceled my rental. I told him that I could pick up the car. I gave the office address of my son, where he works. And I told him where he was staying and it was in a hotel. He said that he could drop it there and just make sure that there is enough area where the vehicle could go. He went there around 8 o’clock and this was one day early because I thought that my son could use that vehicle.
Everything was pretty smooth. In between, we also got a text and email messages regarding, “Hey guys, you could upload the car’s photos and every single thing just in case if your vehicle is damaged. So, we have the details and then we could do it.” I was feeling very much comfortable, and then the process just worked right on the money. I was extremely, extremely happy. And I never thought that it could be this easy. I will definitely recommend eShip again and again. If I will be using a transport company tomorrow, I’ll just use them.
Reviewed Dec. 10, 2018
I bought a new truck and I need to send my old one to my son-in-law. I saw great ratings online for Ship A Car Direct so I went with them and most of their sign-up process was done online. I talked to their customer service rep once on the phone and it went very smoothly. His level of customer service was great. Moreover, the quote calculator for the price range came out with an exact number and it was the number that came out at the end. The actual driver was spectacular and very professional. He picked up the truck at the shop and when my daughter and son-in-law picked it up, he was great as well. I was quoted a timeline for three to five days and he was there at two and a quarter. I would definitely recommend a friend to use Ship A Car Direct. They did exactly what they promised and the driver bent over backward to get the truck in Missouri.
Reviewed Dec. 9, 2018
I was moving from California to Florida and in deciding to go with Ship a Car Direct, I mostly liked the pricing. I worked with John and he was very helpful. He kept in touch by sending emails and he told me that I had a carrier. The transport took seven days. I was able to text the driver and the delivery went well. They couldn't get in my development because it's a gated community. But they dropped the vehicle off as close to my house as they could get.
Reviewed Dec. 9, 2018
I was buying a new car and it had to be transported from Chicago to San Diego. I looked at a handful of companies and I went with Ship a Car because of the readings I found online as well as the quote they gave. After I requested a quote, I got an email from them. I called with a few questions and the reps were able to answer. They were clear about what the steps that would happen would be. When the car was unloaded, I signed a form noting that I received it and checking for damages.
Reviewed Dec. 9, 2018
I was moving from East Coast to West Coast and my friend told me about Ship a Car Direct. I talked to a rep and it was nice. He followed up regularly and he was responsive. The driver also did well. He looked for me before he came to pick up the car and he notified me before it arrived. The delivery took five days and it's reasonable.
Reviewed Dec. 8, 2018
I moved from Texas to Maine and it was very far so I didn't want to drive the car on my own. My friend had used Ship a Car Direct when he moved from New Jersey to Texas and since he was my long-time friend, I didn't have any second thoughts. I also read the review comments and they were all good. I called them and they were very accommodating. I had to leave early from Texas and I wouldn't be there in person to ship the car. They gave two of my friends’ names who shipped the car on my behalf and everything was good. The people at Ship a Car Direct were all good and nice. They were awesome.
The car was delivered one day before the day they planned to give it to me. The driver unloaded it himself and handed the keys over. But he was asking for cash on delivery and I didn't have the cash on hand. So I spoke to the customer care and I asked them to take the money from my American Express. They took it and it was good. I was worried about the car but it came in good condition. There were no dings and that is why I'm happy with it. The service was worth it and they did not change the price from the quote either. It was about $1,085. The price depends on the miles. My friend shipped from Ohio to Maine and they got it for $800. But mine was far and I didn't mind. Reasonably, the price was good and Ship a Car Direct was outstanding. I had an excellent experience.
Reviewed Dec. 8, 2018
I needed a car up here in New York from Florida and I saw Ship a Car Direct on social media. They delivered the car and everything was fine. They were very efficient and I recommended them already.
Reviewed Dec. 7, 2018
I purchased a 2007 Lotus in New York and I needed it shipped to Detroit. Ship a Car Direct had competitive pricing and they seemed to have decent reviews and professional online presence. I made a handful of phone calls and for the most part, I had good interactions with their reps. However, I had to reach out to find out what was going on rather than getting regular updates of the status of the actual shipment. After making the reservation, I would have liked to see updates on an every other day basis because at that point, I was expecting the car to be set up any day. The first communication I had was about a week and a half after the car was picked up. I got an e-mail saying that they were still working on it. Other than that, their reps were cordial and fine.
The final cost was exactly the same as the quote, and it was reasonable. I booked the transport two weeks ahead of the first available pick-up date and then they were able to find a transport a little after two weeks after the first available pick-up date, and then it was transported within a day. I was expecting it to be picked up a little bit sooner but I was also expecting it to take a little bit longer to transport it, so it worked out fine.
Reviewed Dec. 7, 2018
My friend referred me to Ship a Car Direct, so I decided to try them. Their representative whom I spoke with was good. There was just a little problem as it took four days to find a trucker for me. Still, their driver was good. They contacted the rep, and the rep sent me a message when they will arrive. They checked the car and marked something on a paper sheet. Then I just handed them the car. The whole process was smooth. I used their quote calculator and their price was fair. Overall, I had a good experience with the company and I have since referred a friend to them.
Reviewed Dec. 6, 2018
I was moving and I needed to have my RAV4 2015 transported from Maryland to Texas. I looked at many transport companies and when I read the reviews, Ship a Car Direct attracted me. David was always checking with me if I was okay, and he assured me that the car would be picked up on time. He wanted to make sure the car was cleaned up. He called me earlier and told me when the car was coming. When I was talking with him, he said it will take five or six days to have my car, but I was surprised that after two days, I got my car. I was happy. The driver called me and told me he would be here around 5:00 pm, but around 4:00, he called me and said sorry and told me that he would be late. He would come around 7:00. At 7:00, he called me and said he’s at the address. I got my car in good condition, too.
Reviewed Dec. 6, 2018
My brother had a Volkswagen that he did not need and he was gonna give it to me as a gift. Since he has used Ship A Car Direct before and had a very good experience, I got them to transport the car 1,850 miles, from Mesa, Arizona to Naperville, Illinois. The customer service team was fantastic and very thorough. If I had a couple of questions after I got off the phone with them, I would email them and they would get back to me in hours. It was excellent customer service. Initially, I got the quote online, but then, the primary person or the owner called me back to follow up, saying that it was a rough quote. They were a third-party and they arranged the shipping. The rep got back to me a day or two later and said he found a truck for me and it was the same quote he gave me.
When the car was picked up from my brother’s end, he said it was excellent and quick. The driver came during the two-hour window they promised they would come. They walked around the vehicle, took some pictures, and then loaded the car which was a 5-minute thing. They came a day early for the delivery because the truck was in already but I happened to be available, so that was fine. They gave me a two-hour window and said they would be here at that time, and once again, they were. The car was delivered on a flatbed, so they must've taken the car off and put it on a flatbed and brought it to my neighborhood.
The Ship A Car Direct team was very professional and dealing with them was easy. When transporting a car, we want it in the same condition it was sent and when it arrived, it was fine. There was no damage at all. Ship A Car Direct met all my expectations and the original quote was 100% on the button upon delivery of the vehicle. Their service was well worth the cost.
Reviewed Dec. 5, 2018
I spend winters in Florida so I needed my Jeep Cherokee there. I used a transport company last year and I did not have a very good experience, so I called Ship a Car Direct on the way back to ship my car from Florida back to Jersey. I used them again this year. Ship a Car Direct's customer service was excellent. I dealt with John and he followed up, sent me e-mails, and I didn’t have to guess what was going on and what he said that was going to happen happened. The price for the transport was fine, and the delivery of my Jeep went perfectly both times.
Reviewed Dec. 5, 2018
I moved from Massachusetts to Texas and was shipping my Honda Accord. Ship a Car Direct had good reviews and I also got a sense that they were solid. I got a quote which was close to all the others and to what I expected. Everything went exactly as planned. Also, their reps kept in touch with me. The delivery of the vehicle went very well and they were ahead of schedule. The truck driver contacted me and arranged the meeting. It went super smoothly. Ship a Car Direct was marvelous and I had a wonderful experience with them.
Reviewed Dec. 5, 2018
When I was moving to Georgia, the competency and friendliness of the person from Ship A Car Direct that called me after I did my little internet search and inquired sealed the deal for me. I was quoted a much higher price by our moving company, so I was surprised that it could be done for that lower price. The interactions I had with their rep were superb. She was very courteous, communicative, and knowledgeable. The whole firm did a great job, and I was fully informed throughout the entire process. I got a note, an email, a call or had the ability to call should I have any questions.
On the delivery side, we had to leave the home a little earlier than what we thought. The driver was fine and I got communications from him, either an email or a text. He texted me where he was throughout the journey, just when he was getting close. He personally called me and let me know he was in the area and what time to expect them, so I felt very good about the driver. He was very professional and also communicative.
I had an unexpectedly very pleasant experience that was a rarity these days because of the level of, not only commitment but more importantly, communication. There's a number of organizations that we could all deal with that are competent. They have their act together and got the right stuff. But the communication sometimes leaves us wondering whether we made the right the decision. For that reason, this seemed to allay any and all anxieties I might have about shipping my car with somebody for the first time that I was unfamiliar with.
Reviewed Dec. 4, 2018
I needed a transport service for a move across country, from D.C. to San Diego. Initially, I used Roadrunner who took my money and never showed up, and they would never answer the phone which left me hanging. I called Ship A Car Direct because they were the next best deal I had, and they saved me. Moving across country, you don’t have a huge window and you gotta pick things up. They met my pick up window and met the same price. Also, the rep was outstanding. I told her my story and what I needed to do, and she delivered. She also updated me two or three times a day as to whether or not I was on the manifest and who the driver was. The company that they coordinated for me showed up where they told me to, was on time, picked everything up and got it out of there within an hour.
Reviewed Dec. 4, 2018
We shipped our car from Florida to Texas. The experience and the service were flawless from start to finish! Jennifer was our customer service representative and she contacted us frequently and answered any questions in a timely manner. Our driver was a professional! Pleasant and on time. We can’t say enough about the quality of the customer service and end results.
Reviewed Dec. 4, 2018
I purchased a car from my brother who lives in Maryland. The first thing I did was google shipping a car, and I made the mistake of clicking on one of those ads and getting a quote. Then I was bombarded with hundreds of emails and texts for a week or two. I finally found Ship A Car Direct and worked with them directly. I felt comfortable working with them. And also, they were a local company here in Colorado. The customer service rep was great. It was a very easy process. He emailed me a quote. When I was ready to ship the car, I just responded to his email and within about 48 hours, a driver was assigned, and my car was picked up. The driver gave me a timeline and he stayed in touch with me. I would recommend Ship A Car Direct. Their process was easy and the prices were reasonable.
Reviewed Dec. 3, 2018
The Ship-A-Car Direct team provided very good communications from initial contact to follow-up. Hooked me up with an enclosed car carrier, who also agreed to carry spares that came with the car, including 5 spare tires/wheels. I knew where the car was at all times. Had an nice phone app that took and organized a set of before and after transport pictures.
Reviewed Dec. 3, 2018
I shopped for prices and Ship a Car Direct had a better price, better quality, and better accuracy over other companies. The transport, from beginning to end, took four days and that met my expectations. Also, the condition of the car upon arrival was the same as when I left it.
Reviewed Dec. 3, 2018
My experience with Ship a Car Direct was very positive. I needed to transport a Bronco from North Carolina to New Jersey and I chose Ship a Car Direct for the ratings. Their customer service representatives were very prompt, efficient and friendly. Renee was awesome. She kept me up to date on everything. From beginning to end, transport of two days was what I requested. I could've done 24 hours but my son-in-law and daughter were being moved from one military base to another and Ship a Car Direct was courteous enough to give a two-day delivery so my son-in-law and daughter could get settled before the Bronco arrived. My son-in-law was there for the delivery and he took care of it. Everything worked out great. The driver came in and delivered exactly on time.
Reviewed Dec. 3, 2018
I was moving and needed to transport my car from Wisconsin to Washington. I looked at four transport companies. I checked Ship a Car Direct's reviews online and called them after. Their reviews were good and their price was awesome. With the other competitors, I was doubtful if things would be fine. Ship a Car Direct's rep was able to give me a quotation when I called. He said that he would be my traveling point-of-contact if I chose to go with Ship a Car Direct. They sent me a link to make the payment and scheduled my transportation. They updated regularly whenever my car was assigned for a pickup. I was in the know.
The process from pickup to delivery took a week. We were coming in via flight so we were going to come at a different time than the actual plan of delivery. The car was delivered a day late than what we expected but it went fine. I was in touch with the driver and he was able to drop the car off after some minutes of waiting. It would have been nice though if the car was delivered on time because we didn’t have a car for a day or two when we came here. Other than that, the car was fine and I didn’t notice any significant scratches or dents. Also, I paid the same price that I was quoted and that was good.
Updated review: Dec. 3, 2018
I wrote a review yesterday detailing my frustrations with the company and immediately Ship A Car Direct contacted me apologizing for the situation and genuinely wanted to improve their communications.
Original Review: Dec. 2, 2018
I was looking for a company to transport my car from LA to NJ. I put in the request hoping that the company would secure a 3rd party quickly. The quote that I received was 200 dollars less than the actual price. Ship A Car Direct lists how they are cheaper yet they go off the third party prices. Additionally it's already an anxious thing to deal with shipping your car across the country, the worst part about it is that they wait till the very last moment to secure a transport company rather than doing it earlier. Therefore the 3rd party contacted me 5 days before shipment and therefore the price also increased. I am recommend another company with better prices.
We are very sorry to hear you were not satisfied with our service. Unfortunately, in this industry lead time does not help get a carrier secured sooner. Booking a month in advance does not hold any more advantage than someone booking a few days in advance. The reason is because carriers will wait until their trucks are actually in the area and will pick up cars that are available to be picked up right then and there. If carriers commit too early they may encounter delays on their way across states and not fulfill the order. With so much time in between when the order is placed and when it gets picked up the price can change. We apologize again if we did not communicate that properly and we have refunded the deposit that you paid us. We appreciate you taking the time to speak with us about the issue and we hope that you will give us another chance in the future.
Reviewed Dec. 2, 2018
I needed to move my mother’s car from Mississippi up to North Carolina. When I searched online for transport services, Ship A Car Direct had the best reviews, so I went with them. I spoke to one guy who said that he was gonna have somebody call me the next day and they were gonna send my order to their sales team. Then, somebody emailed me and I got a call from a guy. The quote they gave me remained the same until the final pay off and everything went fine.
Their process was good as well but I had an issue with the company that they contracted. I got a call from the company and the person gave me a timeframe on when I was gonna hear from someone. But I did not hear from someone by that timeframe. I reached out to the person but I was not able to, so I called Ship A Car. I expected them to contact and find out what the issue was but they just provided me with the number of the driver directly and we were able to get it resolved quickly. I was also able to communicate with him for the remainder of the process and the car was shipped in no more than three days. Overall, things worked out positively for me, but if anybody asks me about Ship A Car, I would give them a heads up on how Ship A Car dealt with my problem with the carrier.
Reviewed Dec. 2, 2018
I wanted to move my transportation from New Jersey to California because my project move was there. I looked at 10 to 12 companies and Ship a Car Direct did a fantastic job! Their efficiency on the quotation and the accuracy of the car pickup were very good. With other companies, no one confirmed that the car will be picked up a certain date. Also, the price is more and the price is too low. Ship a Car informed me that the car will surely be picked up at whatever date they give. Whatever the commitment, they keep the trust and everything is very good. I interacted with Reene, and she's very good. She helped me know all the cases and what the situation will be, if it will be delayed or when it will be picked up. The driver was also very good and friendly. I'm very much satisfied with Ship a Car Direct's transportation, pick-up and delivery. Everything is on time and perfect. It was a great experience.
Reviewed Dec. 1, 2018
I did my research about transport companies when I was relocating and found a retirement journal who rated Ship A Car very highly. I gave them a call, told them my location, where the vehicle was gonna get picked up from and be delivered. I also told them I wouldn't be at the location until the afternoon of Saturday and the rep was able to accommodate me. He took all the info, got back to me and had the arrangement set up. They were very reliable and my vehicle was delivered with no damage or scratches and in the same condition that it was taken in and the same condition I received it in.
Reviewed Dec. 1, 2018
We were moving from Ohio to Arizona and we had two cars. We were driving one and we needed to ship the other one. Ship a Car Direct had the lowest quote of the six companies I contacted although some of them were close. The tiebreaker was that I found Ship a Car Direct's website much more professional and informative than any of the other ones. They had very nice educational videos explaining the whole process, what goes on and what to expect. It also talked about their insurance. It was really nice to get familiar with the process even before getting into the middle of it.
Scott, my main contact there, was also very helpful. I had a number of questions that weren't specifically answered on their website. I wanted some clarification on things and he answered my questions. The communication was excellent too. There were a lot of emails informing me of the status. I never felt like I was left out in the cold, wondering what was going on. Initially, I called about a month before my first pick-up date. I was thinking the more notice, the better. But Scott actually recommended that I call back closer to the date because the diesel prices are changing.
So I called a little over a week ahead of my earliest pick-up date and they gave a three-day window for the pick-up. It was just before we were getting ready to leave for Arizona but no carrier picked up the order within that window. It was no big deal though. I left the keys with a neighbor and gave Scott the new contact information. The driver picked the car up right at the house there and then dropped it off right at the house here in Arizona. He was very good, polite, friendly and professional. He handled everything very well. From start to finish, it was just over two weeks. But the transport itself only took four days. The car was picked up on the a Wednesday and then it was delivered the following Monday.
Reviewed Dec. 1, 2018
I was moving to San Diego and I needed to transport my vehicle. I researched companies and went with Ship a Car Direct as they were good. When I talked to them, they were very hospitable and the customer service was efficient, excellent, and very informative. The person who I dealt with was great, as well. He was e-mailing me and he kept me up-to-date. Also, I was in contact with the driver.
The only one thing I have with not shipping directly was when the driver was picking up the car in Boston, he was in a hurry. It was pouring down rain and I asked him if he could come a little bit later. But, he went to the parking lot and told me that he had to pick up the vehicle. So, we were in the middle of the parking lot where the rain was pouring down and he was hurrying to get on the truck while I was trying to take pictures. I told him to hold up, but he got on the truck and drove. He slowed a little bit down and that was it. Still, that didn’t deter me from using the company. My overall experience with Ship a Car Direct was great. The transport took about a week which was within the expected delivery time and the vehicle arrived in good condition.
Reviewed Nov. 30, 2018
I needed to get the car to my sister when I moved from Indiana to Utah. I looked at the ratings of transport companies online and Ship A Car seemed like a good one. Their reps are professional and while other companies will call if I need a quote, Ship A Car is different as they just give emails. If somebody tried and asked me, I will recommend them to use the service if they need to ship a car.
Reviewed Nov. 30, 2018
I was moving and Ship A Car Direct made a lot of promises about having high-quality service. They also had a high Better Business Bureau rating and high customer satisfaction. Even though cost matters, I chose to go with them because of that. Even though the transport went smoothly, my company was satisfied, nothing was damaged and I was happy, there was a bit of concern that I had making me feel like maybe they weren't the 5-star quality place that they advertised. Firstly, I tried asking someone to communicate with the driver to make sure that they could get in touch with my contact at the pick-up location, and she told me that the driver didn't speak English. I found that to be a communication frustration.
Another communication issue was when the car was delivered. When I spoke to the sales agent, I emphasized that I'm an over-the-road professional truck driver, so my car is gonna be held at our company terminal because it's company property. It’s just like anyone that has to live in a facility, or someone that lived in an apartment building or a mobile home complex, or perhaps had their car picked up from an airport. Anytime when you're dealing with someone else's property, you need to follow the rules.
This was the way I described it, "When you come in off of Truman Drive, there are two parking lots. One to the left as you come in, and one to the right as you come in. The one to the right is for employees of the office, and the one to the left is for drivers." I also emphasized to please park in that area, since in my company, if I don't follow the rules, they could tow it away and dispose of my car. Still, they parked it in the wrong lot. I didn't get in trouble though and when I got there a few weeks later, I moved it to the correct area. But this was just another concern that I had. To summarize, the agent did a great job but there were communication problems.
With the amount of things that could go wrong in a car transport, the vehicle falls off the truck and hurts someone for example, I guess what it really comes down to is that it's still my responsibility because it's my property. So, if anything goes wrong, I'm gonna be held responsible for it. The buck stops with me, so I have to be able to trust who I hire. I think I would pass that on to a friend and say that transporting is a sensitive job and it requires quality. But I believe because of my experience though, I can't 100% say that Ship A Car Direct is the one with the top quality, unfortunately. And I'm a truck driver, a transportation professional. I believe in that professionally as well. Although Ship A Car Direct did the job, I was a little disappointed.
Hi Emily,
Thank you for taking the time to speak with us today about your review. We apologize for the lack of communication with the Carrier and we will be working to improve on that. It is important to us to get feedback from our customers so that we can provide the best service possible. We are also glad to know that you will consider us for future shipments. Thank you again for your feedback.
Reviewed Nov. 29, 2018
I have moved several cars from coast to coast. Working with Ship a Car Direct was the best experience so far. On time without a scratch or any hassles. Highly recommend them if you need a car moved. Scott was great.
Reviewed Nov. 29, 2018
We bought a car that was located out of state from a dealership. I called a total of three different transport companies, but Ship a Car Direct was the cheapest and it was the one I felt most comfortable with when I talked to them. The customer service representative at Ship a Car Direct was very polite and she explained the process from beginning to end. Everything was legit and there was nothing scary about it. The original quote they gave was exactly the same as the amount upon the delivery of the car.
The transport was from Ohio to Arizona and the follow-up emails were great knowing where the car was and when it was leaving. However, I was surprised because I got an email saying that I can text the company anytime I wanted to, to check up on the car, and that it was coming on Tuesday. I was fine with that and I thought about texting them on Tuesday morning to find out exactly where it was. I had Tuesday off, but I was thinking about running some errands, so I wanted to know with a window of a couple of hours.
I was at work on Monday and I got a call from the driver saying he was six miles away. My husband and I were working but the guy was really nice. He was gonna leave the car if we weren't able to meet him there and would come back later for us to pay the rest of the money. My husband was able to rush home and we also had a friend go over there in case my husband didn't meet the driver, so it all worked out perfectly. Everything was as they said it was when the vehicle arrived. The cost was excellent and if I had to do it all over again, I'd use them 100 times and I'd tell my friends and family because the experience was awesome.
Reviewed Nov. 29, 2018
We were sending a 1996 Mustang Convertible as a gift to our grandson in California. We’re in Michigan. We checked six transport companies and they all called in their quotes which were all just about the same. But I liked the ads for Ship a Car Direct and I felt confident that they were the one which they were. I read reviews and they were helpful in my decision to use the company as well. I spoke with Scott who I assume is the owner. I also talked with a number of their other representatives there and they were all as helpful. They seemed to be on call 24 hours. They answered every question immediately even regarding the person who was going to be trailing the car to California. They also called to make sure everything was fine.
The driver got to the destination right on the dot. My son-in-law said the delivery was very smooth. I was very happy with my decision to use Ship a Car Direct. It was absolutely the best in terms of communication with their clients. I also paid exactly as I was quoted. I would highly recommend them. If I ever have another car to ship, they would be the one for me.
Reviewed Nov. 28, 2018
Our car was picked up within the time period specified and also delivered within the specified time. The delivery driver contacted us several times on the delivery date with updates on the time of delivery which was very helpful. The car was delivered in perfect condition. Also all questions were answered promptly.
Reviewed Nov. 28, 2018
It was a pleasure booking the transport of my car from the Los Angeles area to Portland, Oregon. The process was easy, fast and thorough. The staff were extremely helpful and on top of every detail. Communication couldn't have been better.
Reviewed Nov. 28, 2018
I liked Ship a Car Direct's process. They had very good reviews on how they handled a brokerage process for identifying a carrier. It was very easy. I had shipped cars in the past, and Ship a Car Direct was simply a better experience to deal with. I got a quote online, which was definitely fair, and then I was assigned to a rep who located a car for me. He even lowered my quoted price throughout the process because there was enough volume moving cars. He then put me in touch with the driver. The driver contacted me, picked up the car and delivered it. Ship a Car Direct contacted me as well to make sure that everything was okay with my delivery. I'd highly recommend them if you need to ship a car.
Reviewed Nov. 28, 2018
I was moving across the country and someone who used Ship a Car Direct before recommended them to me. I trusted their opinion, and so I went ahead and used them. The whole shipping process was easy and painless. At first, I was called multiple times and given different opportunities through different companies to have my car picked up. I picked the one that worked best for my time schedule and the next day, I had my car picked up and shipped. It was a straightforward process. I also had great interactions with the carrier driver. My area, in which the car was being delivered, did not have enough space for the car to be delivered so we set up a location that was right down the street. I paid $50 more than what I was initially quoted, but that wasn't a problem since it was still within my budget.
Reviewed Nov. 27, 2018
We needed to get a car from Connecticut to our son on the West Coast. We used Ship a Car Direct for the transport based on the reviews on their website. I had some initial phone contact with their rep and then everything else was set up by email. It was all very straightforward. I asked one question at one point and got a response very quickly. The information was accurate. I got a quote that was a little bit lower than what I have expected, and it stayed the same throughout the process. Also, the process was far simpler than I thought it would have been in terms of selecting the dates and making sure that the car will be picked up.
The pickup was a little complicated. My daughter had to drive the car to a location and then move back. That was a little difficult but we understood that because we're a residence that was not easy for the truck to access. It would have been nice though if they inquired more about where the car was located. They could have told us ahead of time that the car would have to be brought to another location 15 miles away because that would have been helpful for planning. But the drop-off was outstanding. They updated us in terms of the status of the transport, and the car literally got there when they said it would. It was a great process from start to finish. Ship a Car Direct is very reliable. It's a really safe way to move a car especially if you have to ship a car cross country.
Reviewed Nov. 27, 2018
I needed to get my husband's 2009 Volkswagen from California to Texas. I looked at three companies but I used Ship a Car Direct. I liked their website and clarity. A guy called and he was direct- to-the-point. I knew what to expect as far as pricing. I was expecting to pay more but the original quote did not change so the price was good. The delivery went well. The guy that was delivering the vehicle was able to deliver it to a different address. He delivered it early and I was not at home, and I told him where I was and he said he could meet me where I was. I would use Ship a Car Direct again because the price was reasonable and it was far cheaper and less stressful for me just to pay someone. There was a contract and the communication was good. I would recommend them.
Reviewed Nov. 26, 2018
My car had some issues that I would not drive it far because it may overheat. I hired Ship a Car Direct because of the price. They were $500 cheap. I started off with the online quote and the final cost was right on and their reps were cool. The carrier driver got to my house and pulled out the car. I paid him, and he went on to his next stop. They picked it up at 8 in the morning and I had it the next day at about the same time. Also the condition of the car was the same way I left it.
Reviewed Nov. 26, 2018
There was a lot of competition out there but Ship a Car Direct had some of the best reviews and they seemed to have a really simple process. And so, we used them for shipping a car from California to Montana, which I facilitated for my mom. Their online quoting system was super easy to use. They also followed up with a phone call, which was great. It was nice to be able to talk to a live person, as it was hard to do so with some of the other companies that I called. I didn't get a sense that those companies might be bona fide, whereas with Ship a Car Direct, when I talked to Scott, he seemed like he knew what he was talking about, and it seemed real. So, I trusted spending my money there.
Ship a Car Direct was also really great at communicating via email, text messages and phone calls. Plus, their app was really great to use, for posting photos of the car before shipment and post-shipment. Their timeline was accurate and I felt great with the driver that they got us. He was local, and the fact that he lived two hours north of the town that we shipped the car to gave me a lot of comfort knowing that he knew the area versus someone in a completely separate state across the country.
Reviewed Nov. 25, 2018
The transport of our daughter's vehicles was not only easy yet affordable than other companies we looked into. All those who handled our order from beginning to end was not only courteous yet responsive. I would recommend using them!
Reviewed Nov. 25, 2018
Jennifer, the rep from Ship a Car Direct, had excellent communication skills. She kept me informed and she kept calling and making sure everything was okay. She followed up on everything she said she was gonna follow-up on, and she did a nice job. Compared to the other customer service reps I talked to, she was right on the ball. The quote I got was not the lowest, but it was okay. The delivery was good and the driver was very courteous. He took his time lowering the car down on the ramps. He had a low front end so he had to put some blocks of wood under to make sure it didn’t hit the ground, so he did a good job.
Reviewed Nov. 25, 2018
I read reviews online and Ship a Car Direct was number one in one of the reviews. They did a good job in shipping my classic pickup truck from Tennessee to Texas. They were very responsive in communicating throughout the whole process, which I appreciated. They did the job from start to finish in a week and the price wasn’t materially increased over the process when they found a carrier. The truck arrived with no damage. The process was simple and straightforward. It was the first time I've ever done this, and it was pretty smooth. My first point of contact was Renee, and then the quality department made contact with me. Everybody was really helpful. They were very responsive by email and by phone throughout the whole process, which was really the key to success. I would definitely recommend them.
Reviewed Nov. 24, 2018
I needed to transport a minivan from Washington to North Carolina. I went through five different transport companies until I settled on Ship a Car Direct due to their good online reviews. The people that I have interacted with were pretty honest, upfront and helpful. The actual transport took six days, which was within my expectations. The recipient of the car said it was in a good condition.
Reviewed Nov. 24, 2018
I bought a car in Washington State and needed to ship it to where I live in New York. I looked at a variety of review sites to get a sense of who is least likely to be bad and Ship a Car Direct seemed to get reasonably decent reviews. Everyone gets mixed reviews but they consistently had somewhat better reviews and the price was competitive. Although they were more responsive prior to signing up than afterwards, overall, it was still a pretty seamless experience. I was generally able to get ahold of them when I needed to and then later, they provided contact information directly to the driver. And the driver himself was responsive. They picked the car up a couple of days later than they originally said they would pick it up but it arrived on the date they had always said it would arrive on. So I was happy. It's a long distance, cross country move and from the date they picked it up to the date it arrived, it took a week.
Reviewed Nov. 24, 2018
The service of Ship A Car Direct was great and I would recommend them. They got the vehicle that I purchased in when they said they would and for the price they said they would do it. When I signed up, I spoke with a sales rep a few times and it was fairly easy then I did it online. Their customer service was good. The quote that I got was fairly accurate. The price went up a little bit because I changed cities. The city I initially put was about 20 miles west of where the car got picked up. The driver did a great job. He called me before he arrived to let me know he’d be here. And he was here within a certain amount of time. He allowed me to take a look but he did not rush me to inspect the vehicle. It was all very good, then I signed the paperwork. The vehicle arrived on time and in good condition so I'm satisfied.
Reviewed Nov. 24, 2018
We purchased a car from my relative and we needed to transport it down to Southern California for my son. Ship a Car direct had the best reviews and they had someone who would help me through the whole process. I liked that extra help so I went with them. Their rep was excellent and he calmed all my nerves. he talked me through the whole process. It sounded very simple and easy after I talked to him.
During the shipment, the driver was late to pick up and his company called and asked to move the schedule to another day. I couldn't do that so he moved things around and picked up the vehicle late in the day. The vehicle arrived within hours of the time that they said. Furthermore, the quote that I got online from them was the same cost that I ended up paying. I'd definitely tell friends to use Ship a Car Direct's services.
Reviewed Nov. 24, 2018
We used Ship a Car Direct twice. We used them once for my car and then again for my husband’s car. They came a day early to pick up my car. When delivering the car to the destination, the driver did a good job at calling and letting me know that he was running a little behind and if it was okay if he would come the following day. So he did come a day later than expected, but that was totally fine.
We used them again for my husband’s car and they picked up and dropped the car off early, which was totally fine. It was the same guy so we had a pretty good experience. They arrived a lot faster than what we expected with my husband’s car. Jennifer was our contact with Ship a Car Direct, and she let me know everything. She let me know that it was gonna be one to three days after we placed the order before they could come pick up the car, and I appreciated her honesty in letting us know that their schedule was not set in stone because then I was able to have those expectations.
The car was dirty, but I expected it to because it traveled across the country. All in all, we had a good experience. When I was comparing brokers, Jennifer was probably the most thorough in letting me know how the process worked. It was gonna take a couple of days for them to transport the car but my contact with Ship a Car Direct’s broker was available, and she called me back so that was really nice and comforting. The one thing that did happen is there was a time that I called to find out kind of where the car was, and they couldn’t get a hold of the driver. That did make me a little bit nervous, but the car showed up and it was fine.
Reviewed Nov. 23, 2018
I had a good first experience with Ship a Car Direct. So, I decided to use their service again for my son who was moving from California to Michigan. The rep whom I worked with was very knowledgeable and helpful. He gave good directions and made things move very quickly for us. We got a good quote from them and after the shipment, my son said there were no issues with the car whatsoever. They go it to him within a period that was along the lines of what they estimated.
Reviewed Nov. 23, 2018
I bought a jeep and I happened to buy it in Katy, Texas. It has to be delivered to my home in Burbank, California. I looked at a lot of transport companies, but Ship a Car Direct is less expensive. I then called and spoke to them about shipping the car, and that was it. And then, they told me that someone would pick up the vehicle and deliver it. Initially, I was looking at an enclosed truck, but they couldn't get anything enclosed, so I just went with a top load. The quote they provided was accurate. Delivering the jeep was easy. The guy called when he was a little away and told me what time he'd be here. He took the jeep off the truck and they were able to bring it to my home. The jeep was in very good condition, nothing wrong with it. I was satisfied with Ship a Car Direct. In fact, I actually referred them to a friend.
Reviewed Nov. 22, 2018
When I was relocating, I looked at 10 different transport companies. I spoke to Jennifer of Ship A Car Direct and I felt she’s trustworthy. She also made everything easy and explained everything so I believed in her. Ship A Car gave me a 1,200 quote but it ended up with eleven something. They came on time when they picked up the car. They told me it would take seven days to deliver, but it just took six. When they arrived, they drove off the car in the place I wanted so that was great. The car is in good condition although a little bit dirty, it's just maybe the weather. But there were no scratches and everything was good. I like everything with my experience with Ship A Car Direct and I will do that again if I move.
Reviewed Nov. 22, 2018
Ship A Car Direct had my car moved from California to Buffalo. My son had done some research before when he was trying to move a truck from Texas to California, and he had told me about them. I talked to their rep and she got the arrangements made. The quote they provided was fair and it was accurate in the end. The guy who came to pick the car up was helpful, and when he came to drop it at the other end, I told him that I wouldn’t mind if there was a block away from where he was and he told me that he'd just follow me over and drive me back up. So, it worked all right. The delivery was on time. It took four days for my car to be shipped from the West Coast to the East Coast, and I thought it was fast.
Reviewed Nov. 21, 2018
I had a great experience with this company. Reasonably priced. Great customer service. Good communication throughout the whole process. You will have a point person and lots of team members along the way to assist.
Reviewed Nov. 21, 2018
Ship a Car Direct had better reviews and a lot more satisfied customers than the other company I looked at. Their reps told me about the application and they told me about when the move was gonna be. I had them move my car from the East coast to the West coast. The quote was fair, and it was actually the best quote I’ve seen by over $150.
My communications with the driver was great. When he picked up the vehicle, he did it properly. He did his inspection and he noticed more minor damages to my car that I didn’t even know about. So, he was really making sure that he was aware of what he was picking up, so pick-up was great. It was around the time he called about. He was very responsive, and the delivery was also great. I was in a residential area so when he delivered it, he wasn’t able to come in. We decided on a location that was really convenient, and it was quick. He unloaded the car, had it all ready to go, had all the paperwork, and everything else was good. Overall, it was one of the great experiences. I’m glad that I decided to go with Ship a Car than with anyone else. What the reviews say about them was what was true.
Reviewed Nov. 21, 2018
My son was moving for a job and was shipping his 4Runner. I liked Ship A Car's Direct website and they took his car from Maryland to Arizona. Jennifer, the rep who handled the move, was excellent. We had a pick up scheduled but then, the car wasn't working properly and I had to cancel. That went smoothly. Then, a few days later, when the car was ready, we called them and they got us a new schedule and it worked out great. Also, the quote that I was given was right on. My daughter was at the other end to get it and it worked out great. It took four days and the car was fine when it arrived. I'm going to be using Ship a Car Direct again for another car we're shipping out.
Reviewed Nov. 20, 2018
I could not have been happier with the experience through Ship a Car Direct this October to get my father in law's car from FL to CT after he had a stroke. Having never gone through the process before, I was very apprehensive at choosing the right company and hit the internet for copious amounts of research and price quotes. After receiving a couple of other quotes and reading online reviews, I decided on Ship a Car Direct. I called to verify a few questions, filled out the online order and bam! Had a transport company assigned within an hour or two. And to top it all off, I was on a tight schedule to get the car picked up by the end of the week. But that didn't happen.. it was picked up the next day by 3pm!! This may not happen all the time. Called on Monday... on the (surprise) enclosed truck on Tuesday... and on way to CT on Wednesday. Arrived on Saturday as scheduled without a hitch.
Stefan was very helpful explaining the process, answering questions and in contact by email through the whole process. The transport driver, Dmitri with Kwik Trans, Inc., very professional. Answered any questions and in contact by text and phone from pre-arrival to delivery. To shorten, I would recommend this process to anyone having to ship a car. In fact, I did immediately to my brother in law who also ships his car to and from FL. Very impressed with what I thought would be a stressful task for me... quite the opposite! Thank you for the stress free process from beginning to end! *Another plus... no upfront full payment required. Nice!
Reviewed Nov. 20, 2018
I was moving and needed to ship my Audi and Toyota in 1,300 miles. I used Ship A Car Direct based on some internet reviews. The reps were pretty much accurate and it was what I expected. The quote that I got was the same with what I paid in the end. The transport took three days from start to finish. The vehicle's condition was fine when it arrived.
Reviewed Nov. 19, 2018
I had Ship a Car Direct move my car within 700 miles. The first company I went with completely dropped the ball and screwed up everything. I called Ship a Car Direct and I had talked to Scott and he was helpful. I had a very bad experience with another company who wouldn’t even return calls, and there was nothing but lies. I explained things to Scott, and he went through everything very matter-of-factly, and everything turned out exactly as he said. I agreed to the quote that I was given, and it was exactly what it was. I also had a good communication with the delivery driver. He had a little problem because I live on a cul-de-sac and his truck couldn’t make it here so we agreed to meet a few blocks away on a straight road. It would be a little bit more relevant to accommodate his equipment, and that worked out well.
Reviewed Nov. 18, 2018
We are very glad that we picked Ship-A-Car-Direct to transport our car from Maine to Florida. David responded to our calls & e-mails each time, and we were very pleased with the driver who was assigned to us. Pick up and delivery of the car were on time, and everything went smoothly and well. Very good experience for us.
Reviewed Nov. 18, 2018
I had two cars that needed to be moved from one house to another and it was about a 450-mile trip. I looked at about a handful of companies and read a lot of reviews. Ship a Car Direct had stellar reviews through and through with no negative comments that I could really see. I used their online quote and I got wowed. Then I looked at the written quote and they had this one-time charges, which was what I expected. I called my contact to verify to see if there were any hidden charges. I was told that there were no more and that number was it. I like that. In the end, I paid exactly that amount.
The rep kept me abreast of every movement that was going on and made himself available at any time. He gave me a lot of information that I really needed to get the ball rolling. He also explained how there were many transporters available within the network and that the cars would be picked up almost within the first day and delivered almost within the next day, which was exactly what happened. The transporter called me in advance and my brother was here. They unload it, and my brother had a good experience with them. I met the transporter when they loaded up the cars. They were very kind and nice people. The delivery went beautifully and seamlessly. The car was perfect just as it was picked up. I would definitely recommend this company. This was the first time I had ever had a car shipped. I had some of my belonging shipped using containers and the experience there was good as well, just not as good as the cars.
Reviewed Nov. 17, 2018
I was trying to move a personal car from New Jersey to Florida. I looked at two other transport companies, but I chose Ship a Car due to the quality of reviews they had. Their response was also immediate and very direct. I had frequent email communication with their reps explaining the process and I even had a phone call response when I called them. I talked to them about the process, and they filled me in and let me know what was going on every step of the way. So, they have a very high quality customer service. They knew exactly what was going on. Also, the quote that they provided me in the beginning was exactly what it turned out to be. The delivery was not perfect, but it was okay. The driver showed up late, but he showed up and he communicated throughout the process as well.
Reviewed Nov. 16, 2018
We had to have my wife's car shipped from Lake Stevens, Washington to Arlington, Texas. Ship A Car Direct looked like they are good guys based on the comments on the website. The process was easy enough and the transport took about five days which was within my expectation. Communicating with their transport organizer went professionally and the actual transport person knew what he was doing. He called me one day before the pickup day and then he also called me half an hour before he showed up at the door. When he came, I showed him where the car was and he did a walk around. He took a lot of pictures and made some notes on his bill of lading. He and I signed it up and he handed me a copy.
I paid the same price that I got when I first submitted the request online and it was fair. There was a guy that was about 300 cheaper and then there was another guy who was about 300 more expensive. I was not too sure with the cheaper guy because it was too cheap. It would take some time to get from A to B and I don't know what he was gonna eat given what we would be charged. The other guy was a rip-off which was about $1,600. On the other hand, I'm very happy with Ship A Car Direct. It's company you'll want to do business with and it's a trustworthy shipping company.
Reviewed Nov. 15, 2018
I was more than pleased with the service I received from Ship a Car Direct. Jennifer kept me updated through the entire process before a carrier was located and the delivery was timely. I have recommended Ship a Car Direct to my niece who will be relocating from Los Angeles to Nashville.
Reviewed Nov. 15, 2018
There was a time when I was moving out of state from California to New York. I had to ship my vehicle and chose to use the service of Ship a Car Direct as I was willing to pay more to get the job done right the first time. I was giving the moving company a date when I needed the vehicle picked up by 5 and I needed a company I could trust. There are companies that bail on people. I paid more but then I got what I paid for with Ship a Car Direct.
Their rep returned my calls whenever I needed him. Also, the persons who picked up and dropped off my vehicle were very nice. They kept in communication with me when they were coming to pick up my vehicle as well as when they were dropping it off. There was a bit of a breakdown in communication in the middle but overall, they did well. I recommend this company.
Reviewed Nov. 14, 2018
I went online and read the positive reviews about Ship a Car Direct. I sent a car to my son from Florida to California through them and it took them around two weeks. Their rep was right on top of my move. He did everything he said he was gonna do and it gave me a lot of confidence. There was plenty of communication and there was clarity, so there were no issues. Also, the quote given was the cheapest and it didn't change in the final payout. It was better by at least 10% than the other companies that I was looking at.
The driver and I had a meeting point because he had a big truck and couldn't come into my neighborhood. He would say that he was one hour out, he was 30 minutes out, or he was five minutes out, so I didn't have to spend a lot of time waiting for him. He was exactly where and when he was gonna be. I picked up the car and signed the paperwork, and he went off. It was a very positive experience. It was also very positive for my son on the back end of it. I would highly recommend this company.
Reviewed Nov. 14, 2018
I moved across the country and shipped my 2014 Hyundai Elantra from New Jersey to Seattle. I mainly looked at reviews and I saw the good reviews for Ship a Car Direct. So I called that one and went with it. After the initial call, our communication was pretty much all through email. It was really direct and they were always very good about telling me all the information step-by-step. It was pretty much just this one person telling me what the next step was. It was timely and all very easy.
In terms of other prices that I saw online for other companies, Ship a Car Direct's was very reasonable. The actual price was slightly more than the quote, but barely at all. Plus the service was very good all around. The transport took about nine days. They ended up getting there a day later than anticipated but it was well-within the range and they were in communication with me throughout. They let me know a few days in advance that it was gonna be a day late. I knew what day the delivery was gonna happen and the driver called me on the day of. He pretty much delivered the car right to my door and it was in perfect condition. There was no damage at all. It was a great experience all the way around so I would definitely recommend Ship a Car Direct for anyone else who wants to try.
Reviewed Nov. 13, 2018
I was moving from Washington to Florida and I needed to get to Florida as soon as possible for my job. Shipping a car was the most convenient way to do that. If I had to fly back, I didn't wanna have to pay someone else to drive the car back. I looked at four transport companies and Ship a Car Direct was the first one I found. I got quotes from other companies and they were the least expensive. I called someone at Ship a Car and talked to them and I almost immediately got a person to talk to. They seemed to be very well-organized and very responsive. With some of the other ones, I got quotes on the internet but I was never able to talk to a person. Also, Ship a Car seemed to know the most about the business. They were very honest about things.
There was one representative who I have been working with. He was the one who answered my first call before I ultimately decided to ship a car with them. It was just like there were a number of emails. He kept up on it asking how everything was going. Throughout the whole process, I had somebody talking to me and asking if everything was okay. They were very responsive. And they got the car picked up a day or two after I paid for it, which was much sooner than I had expected. Everything was very fast, so it was right for me.
The delivery went great and it was quick. I always have the direct phone number for the driver of the truck who they had my car on it. And so, there were multiple different people who I could always contact if I had a question about where the car was at a certain time and how much longer it would be. There was also like an app, they had on the phone to take pictures of all the different areas of the car, in case there was any damage to it. There wasn't any damage but that was good to have anyway.
Reviewed Nov. 12, 2018
I bought a car in Northbrook, Illinois. I did some research and Ship a Car Direct's reviews were good. The pickup was on a Friday afternoon and they delivered in Lake Oswego, Oregon on a Sunday, 11 local time. The communication with the organizer and carrier was good, clear and open. They've kept me in the loop regarding any delays, which in this case, there was none. I'd recommend going for Ship a Car Direct.
Ship a Car Direct Company Information
- Company Name:
- Ship a Car Direct
- Year Founded:
- 2008
- Formerly Named:
- Safe-Direct Car Shipping
- Address:
- 150 Murray St Unit 224
- City:
- Niwot
- State/Province:
- CO
- Postal Code:
- 80544
- Country:
- United States
- Website:
- shipacardirect.com
