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Ship a Car Direct Reviews

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About Ship a Car Direct

Ship a Car Direct is an auto transport broker that sets customers up with one of its pre-screened car carriers and answers any questions clients have about vehicle transportation. The company offers open and enclosed vehicle transport and accommodates any size of vehicle.

Visit shipacardirect.com
Pros
  • Door-to-door shipping
  • No upfront deposit required
  • $500 built-in insurance
Cons
  • No terminal-to-terminal shipping

Ship a Car Direct Reviews

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    How do I know I can trust these reviews about Ship a Car Direct?
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    Page 3 Reviews 80 - 230
    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed Nov. 3, 2023

    I got about a billion calls, texts and emails when I was looking for someone to ship our Highlander to NY from CA. The only company that had real humans who weren't pushy salesman was Ship a car direct. They told me it would cost about 1350 but if I was flexible with dates they could try get better rate (I ended up paying 1300). Emails and videos were super helpful on their site and they gave me the driver's cell phone so I could get info right from the horse's mouth. He was running a day late on the pick up but still got it here on time - the Ship Car Direct team was super communicative. They emailed me the schedule update and even answered my call at 9pm! I could text my broker anytime and he always got right back to me - I can't remember his name - (like Mark or Matt maybe?). I've shipped 3 or 4 times and it has always gone badly. These guys were awesome! Would recommend!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Radio,

    We greatly appreciate your feedback. We're thrilled to hear that you had a positive and hassle-free car shipping experience with us. It's not uncommon for slight delays to occur in the shipping process, but pleased to hear that our team maintained open communication and provided you with updates promptly. Your recommendation means a lot to us.

    Thanks so much for choosing Ship A Car Direct! :)

    Staff

    Reviewed Nov. 3, 2023

    I shipped my car across the country 4 years ago with Ship A Car Direct and went right back to them when I needed to return to the east coast. My experiences both times were seamless and so professional! They picked up the car in the exact window they promised and did the same for delivery! I was communicated with every step of the way. The care came off the truck in absolutely perfect condition! In addition, I have referred Ship A Car Direct to many friends and they have all had an outstanding experience!!! This is the company to go with!!!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Elisabeth,

    Thank you so much for your fantastic review! Your loyalty and repeat business mean so much to us and we're delighted that both of your experiences with us were seamless and professional.Thank you too for recommending us to your friends, we greatly appreciate your support.

    We look forward to assisting you and your friends in the future. Thanks for choosing Ship A Car Direct! :)

    Customer ServiceStaff

    Reviewed Nov. 1, 2023

    I have never shipped a car before trying Ship a Car Direct and I was very nervous as I have read numerous online reviews that were horror stories. I was relocating for a new job and I decided on this company because I liked what I saw in their reviews online. They answered all of my questions and explained the process to me. I got picked up in the timeframe they gave me and although delivery was a day after I expected the driver was very apologetic and communicated the whole way through. Ship a Car Direct even followed up after delivery to make sure everything went smoothly. Would definitely use them again in the future.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Theodore,

    Thank you for taking the time to share your experience with Ship a Car Direct. We are delighted to hear that your first-time car shipping experience with our company was a positive one, despite your initial apprehension. It's great to hear that our team was able to address your concerns and questions, explaining the process to you in a way that made you feel comfortable. We understand that clear communication is key when it comes to something as important as shipping your car, and we strive to ensure our customers are well-informed throughout the entire process.

    We wish you all the best in your new job and your new location. Thank you for choosing Ship a Car Direct and we look forward to the opportunity to serve you again in the future. :)

    Verified purchase
    paula camila increased rating by 2 stars.
    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaffBilling
    After a positive interaction with Ship a Car Direct, paula camila increased their star rating on Nov. 4, 2023.

    Updated review: Nov. 4, 2023

    I just want to update my case with the Ship a Car company. After the incident, Mike, the owner of the company, reached out to me directly. He expressed his concern and took personal responsibility for the situation, involving Alex, the manager, who did a great investigation, who efficiently determined who drove my car and where it had been where everything ended to be the responsibility of the carrier who put my car down in Arizona.

    Ship a Car Direct refund half of the for the total Cost $687 I had spent, and also assured me they would cover any additional expenses that may arise like tolls, tickets. Additional they assured they would never gonna do Business with the carrier involved in the incident to prevent any future issues. Ship a Car demonstrated responsibility and acted promptly to resolve the situation.

    Original Review: Oct. 16, 2023

    Never used this service!! Had a truly awful experience with this car shipping service. I paid to have my car shipped from Boston to San Diego, $1375 and when it finally arrived, I was shocked to find that it had 400 extra miles on the odometer. So someone drive my car without my permission. That is ILLEGAL… When I tried to reach out to Mike on a Saturday October 14 of 2023 right after he he promised to call me back on Monday with all the details that happened but he did not call me and company remained silent until I had made about 10 desperate calls.

    When I finally got through to them, they claimed that it wasn't their responsibility and were only willing to refund me the part they pay online$ 250 of course because, they required an 80% cash payment to the carrier, leaving me feeling scammed and taken advantage of. This is a service with terrible customer care and a complete lack of accountability. Avoid at all costs! And still without know why my car was drive because they said they can’t contact the carrier yet … if this is a serious company they should care more about their customers and the Carriers they use.

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    Staff

    Reviewed Dec. 9, 2021

    If you are looking to ship your car across the country, this is the company who you should hire to help you. Renee was amazing to work with. She helped me through the whole process. I couldn't ask for a better experience!

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    Verified purchase
    Staff

    Reviewed Nov. 20, 2021

    My whole experience was great from start to finish. I was kept abreast of what was going on, including when my driver would arrive to the origin and destination. The process of getting my car to the carrier was smooth and so was the drop off at my destination. I would highly recommend Ship-a-car to anyone.

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    Verified purchase

    Reviewed Nov. 12, 2021

    The car transport business is very confusing but Lottie explained everything in detail and the process worked exactly as she described. The car was picked up on time and delivered on time. No surprises.

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    Verified purchase
    StaffRates

    Reviewed Nov. 9, 2021

    My agent's name was Renee. She was kind and understood my need to transport my son's car from California to Lansing. She was frank with what the time scale could be, but it was much faster than predicted. Renee had my best interest at heart. She within with a bid as a minimum, she could apply for shipping. Renee stayed in contact with me whenever I posed a question or concern about my car. It's not easy not to see what's going physically—perfect customer in my personal experience with Ship A Car Direct. I have already passed her number along to my family members.

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    Customer ServicePriceStaff

    Reviewed Nov. 8, 2021

    I'd never had a car transported before and couldn't have been happier with my selection. Ship a Car Direct was great. From the initial quote through the follow-up they were excellent about keeping in touch and were always there to provide answers and quality customer service.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 5, 2021

    It was a pleasure dealing with Ship A Car Direct. I dealt with Lauren & she communicated throughout the process & very promptly replied to all of my questions. I will definitely use them again should the need arises. Highly recommended!!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 23, 2021

    We had a Jeep Wrangler shipped from GA to IL and it not only arrived earlier than expected, but with incredible care from the driver (Victor). The customer service before, during, and after the delivery was incredible. Highly recommend.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Oct. 23, 2021

    I have to express my gratitude to Matt with Ship Direct company. He made the shipping of my car from CA to TX a breeze. So easy process with lots of communication and updates. IT was customer service at its best and easy process. It felt I had a friend looking out for me. Thanks again.

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    Verified purchase
    TechPriceStaffBillingTransparency

    Reviewed Oct. 12, 2021

    I found Ship a Car direct through some Google searching and compared to other services their practices seemed transparent enough. There were no hidden charges no base amount + other charges that you can’t back out of after signing contract. The driver picked up my car and dropped it off on time, no damages were found, there was no hassle at all. However, keep in mind that most drivers will prefer cash/Zelle payments. In short, a direct payment; I personally prefer Zelle for keeping records. There was nothing to complain. Could be slightly cheaper though.

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    Verified purchase
    StaffTransparency

    Reviewed Oct. 4, 2021

    We hired "Ship a car direct" company to transfer my car from suburb of Detroit to Tempe Arizona. We were extremely satisfied with the company. Scott the owner and other staff kept us up to date with progress. The driver who picked up our car was also very polite and efficient. Car was delivered on date promised in perfect condition. We will highly recommend this company to all our friends and use it without hesitation in future.

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    Verified purchase
    Customer ServicePriceRates

    Reviewed Sept. 28, 2021

    If ever there was a no-brainer...this is it. I read every last review of every company on the internet for automobile shipping. TBH...I was very concerned about the process. Settled on Ship A Car Direct. It was a great decision. The price was fair. The car was picked up on time. Delivered on time. The agreed upon price was charged. The car was damage free. The shipping company took extensive photos and emailed them directly to me before leaving my drive. Matt from Ship A Car was great. Promises made. Promises kept. If I were to ship a car again...I would 100% return.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Sept. 27, 2021

    Ship A Car Direct was as easy a process you could hope for. I received excellent customer service. Their price was good and fair. Car was picked up promptly and delivered on time. I will definitely use their services again and highly recommend them.

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    Verified purchase
    Customer Service

    Reviewed Sept. 27, 2021

    Anyone looking to ship their car cannot do better than Ship a Car Direct! This company is incredibly trustworthy and has the best communication out of any company I have ever dealt with. Thank you so much for a wonderful experience. The communication through every step of the process made this completely stress-free. I highly recommend ship a car direct! Thank you again.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Sept. 26, 2021

    The service was fast and reliable. I got the quote on Wednesday and my car was delivered to the final destination on Monday. They were able to finalize the transport in less a week. I would definitely use their service again if I need in the future.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 25, 2021

    It was real quick and easy to have the car get shipped. Everyone that I had to talk to was real nice and helpful. When the car had to get picked up the driver came real close to where I lived and picked it up right away!. The car got delivered pretty quick! Overall if I had to ship my car again I’d definitely use Ship A Car once again!

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Sept. 25, 2021

    I had an excellent experience with Ship a Car Direct! The communication was excellent and the pricing very competitive! Wade walked me through every step and answered every question. My car was picked up and delivered on time with no issues.

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    Verified purchase
    Customer Service

    Reviewed Aug. 28, 2021

    Would absolutely use this company again. I had never transported a car before and we needed to ship from Michigan to California. VERY happy with our Ship-a-Car Direct experience and would definitely call them again if we needed this service.

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    Verified purchase
    Transparency

    Reviewed Aug. 25, 2021

    Broker was in frequent contact with me about the status of my order, and went out of his way to keep in contact with my carrier during transit. It was a very smooth and transparent experience. I would use them again if I ever have the need!

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    Verified purchase
    Punctuality & SpeedStaffTimeliness

    Reviewed Aug. 10, 2021

    Shipped a new car from dealer in SC to FL using Ship A Car Direct and experience was awesome. Nikki was very helpful in explaining all the details and within 2 days my car was picked up. The next day car was delivered as scheduled with no damage and in perfect shape. Very professional company I will definitely use again for transport.

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    Verified purchase
    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed Aug. 10, 2021

    I had to move from CA to TX within a week. I shopped for quotes and went with the lowest one I had at the time, which was not 'Ship a Car Direct'. The lowest quote was not a company I researched too well, so I did after ordering. Yelp and more importantly BBB had extremely negative reviews, so I panicked and cancelled.

    After being bummed out about having to go with a more expensive quote from one of the more reputable companies, a friend, referred me to 'Ship a Car Direct'. I checked their reviews and BBB rating, A+. I tried once more for a quote and got in touch with Jennifer, she was very personable, walked me through how everything really works, and what I could expect each step of the way. On top of all that, she gave me my lowest quote by hundreds (which will vary depending on time and demand). During the process of my car in route, Jennifer contacted me to make sure I didn't have any questions and when I did out of the blue, she answered them and helped with my request. She was definitely one of the best through knowledge, customer service, and HONESTY. I cannot recommend 'Ship a Car Direct' enough and on top of that they have an app that helps with taking pictures during pickup and delivery!

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    Verified purchase
    Customer ServicePriceOnline & AppStaffRates

    Reviewed July 15, 2021

    Very pleased with customer service and delivery (open transport) of our car in mint condition from Washington to Florida. Reasonable price. Their app allows before/after photos to ensure there was no damage during transport. Excellent customer service: always answered phones, gave me the driver's phone number, frequent contact during the transport process. Would highly recommend and will be using them again!

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    Verified purchase
    Punctuality & Speed

    Reviewed July 11, 2021

    Online ordering was easy. Lottie was our service contact and provided quick and accurate information. Car picked up quickly and dropped off a day earlier than expected which was great. Would use again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 10, 2021

    ShipaCar Direct people were very friendly and easy to talk with. When finding a shipper for my car ran a couple of days beyond their estimate, they called to explain and actually found someone in the next couple of days.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed July 10, 2021

    I have used Ship a Car Direct twice now. The process is very easy and the customer service is great. Wade always sent follow up emails to keep me updated. He was also helpful to make sure I hit my dates. I would definitely use this company again in the future.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed July 7, 2021

    Used Ship a Car Direct after a HORRIBLE experience with customer service using a competitor. After relisting the vehicle, the customer service was incredible with multiple contacts a day to inform me of the status. The car was shipped very quickly and at a reasonable price (cheaper and faster than the "repriced" competitor that I fired) from Georgia to Idaho. Transit driver went above the normal to make sure that I was informed and kept up to date. Would use them again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 1, 2021

    Service was great as was the driver. Would use again and recommend. Vehicle had no damage. Was delivered on time. Everyone I talked to was very nice and most helpful. Company provides great customer service and vehicle care.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 26, 2021

    My experience with Ship a car direct was excellent. Booking was easy and from the beginning they were transparent about the process. From there on communication was great. I always understood where I was in the process. My carrier was also great. Very accommodating and also excellent communication. The car arrived a day earlier than expected and I received a call the day before and the morning of the delivery. The car arrived without a scratch. I will definitely use this company again if I need to ship a car in the future.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 23, 2021

    The Ship a Car Direct representative, Matt & others we dealt with were courteous and helpful. They quickly responded to our emails and phone calls promptly. The carrier they chose was very good and we were quite satisfied with their performance.

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    Verified purchase
    Staff

    Reviewed June 19, 2021

    Shipping our car across country with Ship a Car Direct couldn’t have been easier. Wade, the dispatcher, the drivers, couldn’t have been nicer and my car was delivered on time and in perfect condition! Would definitely recommend and use again!

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed June 14, 2021

    Great communication, from first contact (Eric) to after the delivery. Actual humans to talk to, or correspond with. The car was picked up and delivered on the dates promised, with no damage. Receipts were provided promptly and accurately. You could not ask for more!

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    Verified purchase
    PriceRates

    Reviewed June 12, 2021

    Great price! Great experience! Working with John was easy and painless. I was definitely stressed about my cross country move from San Diego to New Jersey but John and Ship a Car Direct put me at ease.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed June 12, 2021

    Ship A Car Direct arranged transporting my car from a dealer in Milford MA to Tampa FL. Good communication from driver along the way. Delivery date and time right on. Reasonable pricing and excellent service. Would highly recommend Ship A Car Direct.

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    Customer ServicePriceStaff

    Reviewed June 8, 2021

    From start to finish, this was an easy process. It was also the least expensive quote I got of about 5 or 6. The customer service was excellent, the pick up in Charlotte was convenient (and the driver was super flexible) and the car made it to Massachusetts in one day. Easy, convenient, and relatively inexpensive. Highly recommend!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 8, 2021

    Great experience with this company and highly recommend them! They were super communicative and courteous. Everything was quick and easy and my car arrived in good condition. My car even arrived a day early!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 5, 2021

    I highly recommend using Ship a Car Direct for your car transport. I worked with John, and he was in touch, promptly answering my questions and working hard to find the pick up and delivery dates that worked for me. The driver was in contact before arriving at both pick up and delivery, and was very polite and professional. Excellence all around!

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 3, 2021

    Seamless transaction with excellent communication throughout the process. I would definitely use this company in the future and would not hesitate to recommend them to anyone. Thanks to everyone that was involved. Dave.

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    Verified purchase
    PriceStaffRates

    Reviewed May 31, 2021

    My experience with Ship a Car could not have been better! From the first time I talked with Eric until the car was in the garage was perfect. The driver Alvin was excellent, on time and very reasonably priced.

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    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed May 29, 2021

    I called to get a price a when my car could be shipped. Jennifer was most helpful. The price was competitive. Signed contract on May >. Pick up was to be on May 20 or later. They picked up on May 20 and delivered on May 21. Driver was very nice. I used enclosed trailer and would these people again.

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    Customer ServiceStaff

    Reviewed May 20, 2021

    I needed my 67 Camaro shipped within a few days. After extensive research I decided to go with the best reviewed cat shipping service. The most reliable and accountable. I wasn’t let down. Matt at Ship a Car Direct did a fantastic job finding a great carrier that picked up and delivered my car ON TIME. When I need to ship another vehicle I know whom I’m calling.

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    Verified purchase

    Reviewed May 19, 2021

    Right as I was supposed to have my car picked up for an interstate transport on the east coast, the gas pipeline shut down and gas became scarce especially in the south east where the car needed to go. Mike never quit working to find a company to complete the delivery. It took him an extra few days, but he got the job done. I am grateful for his persistence. I would not hesitate to recommend him to anyone who needs a vehicle transported.

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    Customer ServiceStaffTransparencyCommunication

    Reviewed May 17, 2021

    I had an overall great experience with Ship a Car Direct. From start to finish the communication with timely and informative. The broker and the driver kept me updated through the whole process. Very happy with my decision to use them to ship my Jeep Renegade.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 17, 2021

    Everything was first class. Total communication through the whole process. Folks on the phone prompt, courteous and professional. Driver was on time, knowledgeable and being as I am disabled veteran went out of his way to help me. First class operation from start to finish. - John

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    Verified purchase
    Staff

    Reviewed May 15, 2021

    We used Ship A Car Direct to ship our daughter's car from Florida to Washington. The team was professional and responsive. Our was picked up on time and arrived on time. The team kept us abreast of the transport throughout the process.

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    PriceStaffHonesty & Transparency

    Reviewed April 28, 2021

    Very good company. I received a quote online it to long after I received my quote. One of their representatives named Matt was very helpful and honest with me. He find a driver to bring my beep grand Cherokee from Rochester New York to winter park Florida which is over 1000 miles and it was under 1000$ And they picked up my beep Saturday and I got my beep Monday morning.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed April 26, 2021

    It was a fantastic experience from my first call to the sales agent to delivery. Everything was smooth. Car was delivered very quickly. Highly recommend this company to transport cars. Will use only this company in future.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 24, 2021

    My first time ever shipping a car and it was absolutely amazing. The old school arrived 3 days early and Matt was absolutely amazing with helping me through the process. I really appreciate you all!!!

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    Verified purchase
    Staff

    Reviewed April 23, 2021

    I shipped my vehicle from AZ to CO. John at Ship A Car Direct was most helpful. He and his team provided very good information throughout the process. I had many contacts from their company throughout the process and John was readily available to answer my questions. I found the experience to be a good one and I would use Ship A Car Direct again.

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    Verified purchase

    Reviewed April 20, 2021

    I purchased an SL 63 in Northern California and needed it delivered to Southern California. I had never had a car shipped before so I was a little apprehensive. John explained the shipping process to me and made the experience pain free. I would definitely recommend these guys.

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    Verified purchase
    Sales & Marketing

    Reviewed April 10, 2021

    This broker was extremely easy to work with when shipping my car from Texas to New Jersey. No constant spam about shipping the car. When we finally pulled the trigger on the deal, pickup was within two days and delivery was a day earlier than estimated. Really great!

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    Customer ServiceStaff

    Reviewed April 1, 2021

    First time I ever use this type of service. Was unsure what steps to take. But with Ship a Car They took care of everything. All I did was make a call, set date for pick up and date for delivery. My vehicle was delivery. With no problems. I would recommend this service to my family and friends.

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    Verified purchase
    Staff

    Reviewed March 2, 2021

    This was my third time using Ship A Car Direct. Found them to be very professional and reliable. Would highly recommend them. They stand behind you, and support you through the entire process, from reservation to delivery.

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    Customer ServicePunctuality & SpeedStaffTransparencyTimeliness

    Reviewed Feb. 3, 2021

    I chose Ship A Car Direct after interviewing 3 brokers. After talking with Christina and reading other people's reviews, I was satisfied that choosing Ship A Car Direct was the way to go. I had flexible dates and after picking the pick-up date I had to reschedule and it was done without a problem. Christina chose a company, notified me of the company name and I received a phone call from the driver the same day. I agreed two having my car picked up two days earlier than scheduled. Their driver arrived at the time promised, conducted his inspection, loaded the car and off he went. The car was going to Maryland and was going to be received by my daughter. The driver kept my daughter up to date and the vehicle was deliver 2 days early and no damage occurred. From beginning to end this process was effortless on my part. If I ever have to ship another car, Ship A Car Direct would be my choice.

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    PriceStaffRatesHonesty & Transparency

    Reviewed Feb. 2, 2021

    I had a very pleasant experience in shipping my car. Everybody who communicated with me was honest and VERY helpful. The process was smooth and the pricing was fair compare to most companies I have inquired from. I highly recommend this service to anyone who needs to ship their car.

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    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Jan. 29, 2021

    This company is pricey but the overall positive experience is well worth the extra cost in my opinion. The entire team is professional - courteous, responsive, and punctual - and I am a delighted customer. Highly recommended to those who don't mind paying extra for 5-star service.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2021

    From first contact to follow-up, communication was excellent. I always knew the status of my order and delivery. Also, the software for taking and posting pre-shipment photos of the car is idiot-proof and very effective.

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    Punctuality & SpeedStaff

    Reviewed Jan. 21, 2021

    The company was very communicative as were the drivers. The pickup estimate was accurate, the delivery date was a day early, and the estimate was accurate. My car was delivered safely and the company and drivers took precautions (we all took many photos) to ensure accountability had anything gone wrong.

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    PriceStaffRates

    Reviewed Jan. 20, 2021

    This was second time I used the service of Ship a Car Direct. The process was smooth and Renee was able to get me carrier right away. Price was much better than other companies. Ivan from Lux Car Transport Inc was courteous, highly professional and delivered the car on time. I'm very happy with the service and will definitely recommend ship a car direct again.

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    Punctuality & SpeedStaff

    Reviewed Jan. 16, 2021

    My car shipment experience was excellent. The car was picked up on time, accommodating my family’s work schedule, and delivered exactly as scheduled in perfect condition. I recommend Ship A Car highly.

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    Customer ServiceCoverageTechPricePunctuality & Speed

    Reviewed Dec. 30, 2020

    Ship A Car Direct Customer Service and communication was great. Quote had to be adjusted because after S-A-C-D reached out, it turned out that it would cost about 100 dollars more. SACD did cover half of that increase though, so my end cost was about 50 dollars more. They were quick to communicate this though, which was great. Vendor delivered car much more quickly than expected (which is fine for us), but I thought vendor's communication could have been better about schedule. In the end, overall great service.

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    PricePunctuality & SpeedRates

    Reviewed Dec. 28, 2020

    Used Ship a Car direct twice now, both times the pick up and drop off went without any issues. Everything was handled on time and they are flexible to find a carrier to accommodate your schedule. Pricing was more than fair considering they do the leg work for you and screen their carriers - in both instances there was no damage, timelines were kept on both ends and no pop up charges or hidden surprises. Definitely would use them again in the future.

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    Verified purchase

    Reviewed Dec. 27, 2020

    I had a 2021 Lexus LX570 shipped from Smyrna, Georgia to Salt Lake City, Utah. I had to decide between an open or closed carrier. The difference was $400. The car was picked up on a Wednesday at 3pm east coast time and arrived on Friday at 1pm mountain time. It took less than 2 days to transport this vehicle across the country. It was clean and only 1 mile driven on the vehicle. I would highly recommend this company to use.

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    Punctuality & SpeedStaff

    Reviewed Dec. 22, 2020

    We were very pleased with our service. While we understood that pickup may not be on the day requested, our driver arrived as scheduled. He was very courteous and the process of inspecting and loading went quickly. The car arrived without a scratch. The team at Ship a Car were always available to help with our questions and some last minute changes that we made in terms of schedule. Overall a very good experience!

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    Punctuality & SpeedStaff

    Reviewed Dec. 15, 2020

    I used Ship A Car Direct to move a vehicle from California to Massachusetts. I was pleased with the ability to communicate with my contact (Dave) at any point during the process. Not everything went exactly to schedule, but that is understandable given the nature of the process. The only delays were within a day, and I was able to get an accurate status at any time. Very satisfied with your service.

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    Customer ServiceStaff

    Reviewed Dec. 10, 2020

    Our customer rep, Lauren kept in touch and answered my questions throughout the process. Our driver called my mom, was courteous and delivered her car, from Illinois to Florida, on time and without any damage.

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    PriceStaffRates

    Reviewed Dec. 8, 2020

    From start to end the service was impeccable, efficient and friendly. Pricing was reasonable and fair and competitive. The online videos about the services sold me much more easily on you than your competitors.

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    PriceRates

    Reviewed Nov. 18, 2020

    We searched for a reliable and fair Shipping company to get our new car from MN to NM. Most were priced out of range for us but Ship A Car Direct took some time to actually bid for a fair price for us and we really felt the personal touch. We worked with Renee and she kept in constant touch and ultimately found us a carrier that was great! The whole experience was a positive. Highly recommend.

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    Customer ServicePricePunctuality & SpeedRatesTimeliness

    Reviewed Oct. 15, 2020

    "I contacted several shippers for quotes and selected Ship A Car Direct because they were in the the price range of the others and did not not have any upfront charges. So I put in an order and posted my vehicle. I received a call the same day asking if they could pick it up that day. They picked it up in Virginia and delivered to Texas in 3 days. The whole experience was quick, efficient and most important, the car was in the same shape as when it was picked. I would recommend Ship A Car Direct and use them again when shipping a car- Jim K- Virginia."

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    PricePunctuality & SpeedRates

    Reviewed Oct. 14, 2020

    Ship A Car Direct connected us with Demeltaf Transit for the shipping of a car purchased in Miami and delivered here in Virginia. The car was picked-up on Sunday and arrived at our home on Monday afternoon. Not only was the delivery incredibly prompt, but the price was hundreds lower than other bids I received. The Soto's...who own Demeltaf are wonderful and careful stewards of your vehicle. I wish that I could rate them higher than 5-stars. Great folks. Summarily, a terrific experience and I will absolutely use Ship A Car Direct in the future.

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    Customer ServicePriceStaff

    Reviewed Oct. 7, 2020

    My experience with Ship A Car Direct was smooth from start to finish. Their quote was the lowest of the four I compared. Plus, they were the first to give me a follow-up phone call. The employee was amazingly helpful and he talked to me in an easy to follow way. He kept me informed at each step in the process. Lastly, I was impressed with the carrier they chose. My car was picked up and delivered on time and damage-free!

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    Staff

    Reviewed Oct. 7, 2020

    This company is outstanding. The guys that came to transport my car were super nice, very professional and they stayed in constant contact with me. My car arrived sooner than expected. Highly recommend.

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    Punctuality & SpeedHonesty & Transparency

    Reviewed Oct. 5, 2020

    This was the most efficient and honest shipping company I've ever dealt with, and unfortunately I've had to deal with a lot. The service was honest, fast and reliable and I'll certainly use them again when/if I'm shipping a vehicle.

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    Customer ServiceStaff

    Reviewed Sept. 28, 2020

    I had a very easy time shipping my car with Ship a Car Direct. The excellent customer service allowed me to have peace of mind over the entire process, and my car was shipped efficiently with no damage.

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    Customer ServiceFollow-Through

    Reviewed Sept. 22, 2020

    Ship A Car Direct came through from the beginning when John, the broker, easily assured me of his companies qualities over the phone. I was reluctant to commit to the others I spoke with, but John made it simple. The 2010 328i was picked up on time and delivered exactly as promised.

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    PriceStaffRates

    Reviewed Sept. 19, 2020

    We needed to ship a car from Tacoma, WA to Austin, TX. This was our first time shipping a car (the car was for our nephew who is a college student) and we were concerned what condition the car would be in after travelling on a trailer-truck for 2200+ miles. After checking reviews we picked Ship-a-Car. Their price was lower than some other companies but their reviews were good. Everything about the experience was excellent. The car was picked up by Puget Sound Carriers and delivered on time and the car arrived in excellent condition.. No scratches or dings. All the Ship-a-Car and Puget Sound Carrier people were outstanding. We would definitely recommend and use them again.

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    Staff

    Reviewed Sept. 14, 2020

    We were pleased with Ship a Car Shipping... They arrived to pick up car on time and delivered on time.. Driver was very polite and kept us appraised of eta. Arrived on time, with no injuries to the car. We would use them again, and definitely recommend them to friends. Alvin

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    Sales & MarketingOnline & AppStaffEase of Use

    Reviewed Sept. 12, 2020

    Salesman was very helpful. I had never shipped a car before so I had a lot of questions. The driver was a pro and he picked up and delivered. The app to protect you and them was easy to use. You take pics before and after. After the car wash you would never know it went from NY to NV.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffFollow-Through

    Reviewed Sept. 3, 2020

    I'm in Washington State and had to move my car from Pennsylvania to Kentucky. Set-up was easy. Pickup and delivery was prompt, professional, and as advertised. Communication was very good. I would highly recommend use of Ship A Car Direct. I would use this company again.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 1, 2020

    Ship-A-Car Direct was a fast and easy process. My car was on a truck about 4 days after I called and arrived 8 days later going from New York to California. Amazing customer service. Would definitely use again if I need to ship my car again in the future.

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    Staff

    Reviewed Aug. 29, 2020

    This is my first time shipping a car. My rep is Renee. She is very helpful. My carrier is 247 Trucking LLC. I highly recommend it. Only thing I recommend first time shipper to be aware: Your carrier can be assigned at any time of your typical 5 day pick up windows, can driver can come in a few hrs.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 14, 2020

    I am more than pleased with the service and outcome of my car transport from California to South Carolina. Great communication and even arrived ahead of schedule. I would highly recommend this company.

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    Customer Service

    Reviewed Aug. 12, 2020

    Great company, great communication with me through the process especially with a slight weather delay, upfront about what to expect and access to an app to ensure that the vehicle was as expected when I received it.

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    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Aug. 11, 2020

    This was my first experience moving a car by open carrier.. ShipACarDirect was very easy to work with. Their initial quote was competitive, David in sales was very helpful and available to answer my questions. The online FAQs, and ShipACarDirect App are useful & helpful. I was then assigned a driver in a timely manner, who arrived on the day I requested. The car was delivered across 2400 miles with no problems, and arrived 1 day early! Drop off at destination went smoothly. I highly recommend ShipACarDirect.

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    Staff

    Reviewed Aug. 5, 2020

    From pick up to drop off my first shipping experience was seamless! David, my C/S rep kept me informed while Marcel, my driver, delivered my vehicle on time! They both exceeded my expectations providing exceptional service! If I need to ship a car again in the future, Ship A Car Direct will be my choice!!!

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    Customer Service

    Reviewed July 28, 2020

    Using Ship a Car Direct was a great experience. Great customer service and they were in constant contact through the entire move putting your mind at ease. Really recommend them for moving your vehicle.

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    Punctuality & SpeedTransparency

    Reviewed July 1, 2020

    Great Service. Car delivery of my Shelby went great and fast! I was updated promptly and if I had any questions they were readily available to answer. Will recommend to anyone to use Ship A Car Direct.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 23, 2020

    I was very pleased with the service provided. The customer service was excellent, and they kept me informed throughout the entire process. Shipment was delayed a couple of days due to the COVID-19 pandemic, but the Ship-a-Car-Direct team kept me informed at all times. They reached out proactively to schedule the transport, and even have a cool app for mobile phones that makes taking pre and post shipment photos a breeze. Highly recommend them.

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    Customer ServiceFollow-Through

    Reviewed June 14, 2020

    I love the service that Ship A Car Direct provides. This is the second time that we use this service and I would highly recommend them to a friend. The communication is great and the deliverable was exactly as promised.

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    PriceValue

    Reviewed June 9, 2020

    We shipped our daughter's car across the country and we could not have been more pleased with the constant contact and feedback from Ship a Car. I did not feel anxious about it and given the risk, that was worth every penny of the cost! Thank you!

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    Customer ServiceStaff

    Reviewed June 3, 2020

    The Service was exceptional. The car picked up & delivered time was on point. Customer service was very informative about how to document my car before & after delivery. The driver was Fantastic!???

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    PricePunctuality & SpeedRates

    Reviewed June 3, 2020

    David was ”on the job at every Question I had”. My car's pickup date was made, the cost was determined, the destination was determined price and delivery date. It reached the destination two days ahead of schedule. My car was in great condition. I am a happy “camper”. I will use “Door to door” again. Thank you David.

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    Reviewed May 29, 2020

    I had wonderful experience with Ship A Car Direct from beginning to end. I would hire them again and recommend them to any family, friends or casual acquaintances. I had a family member that employed their services and was as equally satisfied.

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    Contract & TermsPricePunctuality & SpeedStaffRates

    Reviewed May 26, 2020

    I made arrangements to have my car shipped from my daughters location (about 150 miles away) to my brother in another state. The ordering was simple and quick; I had to change the date of availability and that was easy as well. Great Door to door service! I highly recommend Ship a Car Direct. They were very responsive and reasonably priced.

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    Customer ServiceStaffRates

    Reviewed May 12, 2020

    I choose Ship A Car Direct because it was accredited by the BBB and had a fantastic rating. From the very beginning, the company was straightforward, there was always someone to answer the phone if you had a question. Car was delivered exactly as stated and the driver was so pleasant. Thank you so much for your service during this trying time. I would highly recommend to anyone shipping long distances.

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    Punctuality & SpeedStaff

    Reviewed May 7, 2020

    I am very happy that I chose Ship a Car Direct over all the offers I received! My experience, from beginning to end, was easy, pleasant, helpful, and prompt. Wade answered all of my questions, and guided me every step of the way! My car was picked up one day and delivered the next, without incident and in great condition. Thank you Wade and Ship A Car Direct.

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    Reviewed May 1, 2020

    The entire transaction was easy efficient and quicker than I thought possible. Matt explained everything to us and we will most likely have the company handle our vehicles again in the future, once again thank you.

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    Customer ServicePriceStaff

    Reviewed April 30, 2020

    My experience with Ship a Car was above and beyond what I expected. Estimated delivery was 7-10 days, and the car arrived in 5 days at no extra cost. Customer service was outstanding, with communication all through the delivery. Would recommend highly.

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    Reviewed April 22, 2020

    First time shipping a vehicle and the experience was extremely positive. From the ease of filling out the form to pickup and delivery, Ship A Car Direct was always there. The carrier used was very good and kept us informed of when they were arriving. I highly recommend Ship A Car Direct.

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    Staff

    Reviewed March 27, 2020

    I have used Ship a Car Direct at least 5 times to ship my vehicle cross country from California to North Carolina (and back again). Matt is absolutely great to work with, drivers are always courteous and vehicle arrives in great condition. Ship a Car Direct is the only company that I would consider for this service.

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    Customer ServiceTechStaff

    Reviewed March 26, 2020

    My vehicle was transported from Georgia to the state of Washington. Prior to that while looking for companies I came across yours on the Internet. When I called I spoke to Drumon in the name of Wade who is based out of Sacramento. He advised me of the procedure, what did I need to do and what to expect which I thought was very helpful and made me feel very comfortable. He’s a very people person. He also advise me of the pickup times and drop off time about where my vehicle will be dropped off at and not to worry. Picture felt very comfortable and closing your company was very professional and keep me apprised of everything prior to me accepting the contract with Ship a Car Direct.

    I would advise anyone was planning on transporting a vehicle to go to your company. Review five stars. If there was a belly to give you 10 I would. I like also give kudos to once again Wade the broker in Sacramento California. Also the driver who drop my vehicle off was very friendly courteous And very professional. Thank you. Have a good day.

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    PricePunctuality & SpeedStaff

    Reviewed March 4, 2020

    Having thoroughly researched several companies, I ultimately chose Ship a Car Direct to arrange the transport of a car from Los Angeles to the Boston area. Of all the brokers I talked to, they were the most informative, explaining the entire procedure and answering any and all questions I had. Within a day of accepting their quote, the vehicle pickup was arranged, only to be advanced to a day earlier at my request. The trucker was equally communicative and delivered the car an hour earlier than originally anticipated in order to accommodate my schedule on delivery day. To be sure, the entire experience exceeded my expectations, and I would not hesitate to recommend Ship a Car Direct to anyone. You will be pleasantly surprised!

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    PriceStaffRates

    Reviewed March 3, 2020

    First time shipping a car. I found Ship A Car Direct to be very helpful and great pricing. They were very attentive every step of the way and stepped in when an issue came up pricing. I would consider using their services again.

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    Customer ServiceStaff

    Reviewed March 2, 2020

    Great job! They did an excellent job in explaining the process, answering any questions, and with a follow up. This process was hassle free! Thank you for the ease and peace of mind during a stressful time.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 10, 2020

    Great communication with both the broker (Ship A Car Direct) and the carrier. They did not bombard me with texts and phone calls like some other brokers and carriers did. Helpful videos about the process. Somewhat useful app for documenting photos of the vehicle at pickup and delivery. Carrier was able to pick up one day early and delivered one day ahead of schedule, undamaged. Courteous driver. Price quoted was the price charged, and it was one of the lowest prices I was quoted (out of about 10 quotes received). I would use them again.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2020

    From the moment I called Jennifer to the time my vehicle was delivered, I could have not been more appreciated. This company, customer service and drivers are excellent. I would highly recommend them. Thank you everyone.

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    Sales & MarketingStaff

    Reviewed Jan. 29, 2020

    We couldn’t be happier with this company. John, our sales rep, kept us in the loop at all times. Drivers were very professional our 2 cars arrived on time & in perfect condition. Happy that we could put up to 100 lbs of belongings in the cars below window level. Very helpful when moving.

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed Jan. 21, 2020

    Ship a Car Direct did a very effective job of coordinating shipment of my vehicle. They identified and engaged a reputable shipper that timely picked up my automobile in Los Angeles and delivered it to Denver in perfect condition, but for it being dirty. The price was reasonable. Communications are very quick and responsive, and I received frequent status updates. I would recommend their service to a friend.

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    Customer ServiceStaff

    Reviewed Jan. 14, 2020

    Our car was transported from Blaine WA to Palm Springs CA. From start to finish the communication was excellent. The driver delivered our car once our plane landed. The experience was excellent and the driver so professional, friendly and helpful.

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    PricePunctuality & SpeedTransparency

    Reviewed Jan. 3, 2020

    I had a Hyundai Elantra 2010 (gray Color) Shipped from New York City NY, At 1st I thought there will be delays, because the Guy That was originally handling our shipping was out of the Company, But David Picked up our case and acted on it very quickly and efficiently. He coordinated the shipment from my Uncle's place in NYC and communicated with him. After about 5 days the car arrived in Texas safely, and damage free. As the Trailer truck is quite big - He parked at the main road and drove the car to the street and delivered the Car In front of our house. We were being updated while the vehicle was in transit. I could not ask for a better service. They were UP FRONT with the money transaction - NO hidden charges. I will Recommend to friends and aquiantances.

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    Customer ServiceDelivery & Shipping

    Reviewed Dec. 27, 2019

    I used Ship A Car Direct to ship my 2 cars. The rates were not very low or high. But selected them based on the reviews. After I confirmed the shipping with them, the level of communication I got was Excellent. At each stage I was informed what's happening and what will happen next. Also they were able to accommodate the request while finalizing the carrier. The carrier was excellent. The cars were delivered safely and much quicker. I am very pleased with the experience and will definitely use them again in future.

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    PriceDelivery & Shipping

    Reviewed Dec. 26, 2019

    The entire process of car shipment from Illinois to California could not have been easier from initial contact to final delivery. Everything happened exactly as described and at a lower price than other services I’ve used that were much less user-friendly.

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    Customer ServicePriceStaff

    Reviewed Dec. 23, 2019

    First time ever with shipping a car. From California to New Jersey. From the beginning, person on phone very helpful and informative. Referred me to website which had valuable teaching info. Price was good relative to others, insurance coverage was fully explained. Car pickup and dropoff by same driver who was accurate on dates and called morning of both dates. He was also accessible during transit if needed. Will definitely use again.

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    Punctuality & SpeedStaff

    Reviewed Dec. 17, 2019

    Great company! Great experience from the time my car was picked up in Maryland until it was delivered in Georgia. I was kept informed at each step in the process. Very courteous, friendly and professional staff. No surprise or unexpected charges. I would definitely use this company again.

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    Punctuality & SpeedDelivery & Shipping

    Reviewed Dec. 15, 2019

    I had an excellent experience getting my vehicle shipped. The office end of the operation was very professional and helpful, and the delivery service was fast, professional, and friendly. I would definitely recommend using this company.

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    Customer ServiceStaffDelivery & Shipping

    Reviewed Dec. 15, 2019

    Constant Communication. Wade’s description of the shipping process further convinced me to select them to ship from Washington state to Florida. During the whole shipping process I was constantly being updated. Great job.

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    Punctuality & SpeedStaff

    Reviewed Nov. 19, 2019

    Excellent service from Scott who was very knowledgeable and kept us informed and updated the whole time. The driver that was assigned to us was very professional and delivered our car in perfect condition and a day earlier than expected, which was great for us. Our son is a medical student doing rotations in different hospitals, and this was, by far, the best experience we have had with moving his car.

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    Customer Service

    Reviewed Nov. 17, 2019

    My experience with Ship a Car Direct was excellent. This was my first car-shipping experience and the communication/customer service was particularly helpful. Their website also offers a huge amount of information that make the whole process clear and the damage insurance was very reassuring. I would definitely recommend their services.

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    Staff

    Reviewed Nov. 17, 2019

    This is the second time we have utilized Ship A Car Direct and both times we have been extremely satisfied. Christina in the office is a true professional who really cares. She is in constant contact with you throughout the process. Having never utilized car carriers in the past I was very nervous for the safety of my car. The driver who picked up “Black Beauty” from TAT Auto Trans, Inc was an experienced and hard working individual who worked into the evening making sure our car was safely onboard. Ship A Car has a great app that allows you to photograph the car from every angle prior to boarding the transport. Overall very happy. Car arrived safe and sound and I felt confident if anything did go wrong we would be covered.

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    Customer Service

    Reviewed Nov. 16, 2019

    We’ve done this twice, and have had excellent results both times. From the initial customer service contact, to the interaction with the freight carrier, to the individual service provider, we have been extremely satisfied.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 15, 2019

    I had two weeks to get my vehicle shipped from the location I bought the vehicle to my home. I selected another broker who was available during business hours but did not communicate with me. After waiting 1 week, I switched to ShipACarDirect. The experience was completely different. Regular communication and great customer service. I asked them to speed along the process and without me asking the cut their broker fee and as a result locked up a carrier who delivered the vehicle in a few days. Great experience.

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    Customer ServicePricePunctuality & SpeedDelivery & Shipping

    Reviewed Oct. 30, 2019

    ShipACarDirect did a good job of hooking me up with a carrier. Their communication was clear and timely. The price quoted was what I paid and it was among the lowest quotes I got from the various shipping brokers. The car was picked up and dropped off within the estimated time windows. Overall it went really well.

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    Customer ServicePriceDelivery & Shipping

    Reviewed Oct. 30, 2019

    Used Ship a Car for the second time from Boston MA to Folsom, CA. Best price and timely delivery. Would recommend to anyone. And also, there is someone to check the status any time you want. Both via phone or text.

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    Staff

    Reviewed Oct. 23, 2019

    Great service with Scott! I will absolutely work with this company again. He was in charge of handling my car being shipped from Texas to Arizona then about two weeks later it went back to Texas. Unfortunately, I had a bad experience with the carrier the second time but Scott did everything in his power to correct the issue that was beyond his control as well as Ship Car Direct's control. I will absolutely use Scott and this company again as well as recommend them to everyone!

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    Punctuality & SpeedStaff

    Reviewed Sept. 30, 2019

    All the people at Ship A Car Direct were very personable and my direct contact person, Cory made feel at ease through the process. My car was picked up on time and delivered to me earlier that my original drop out date. My car arrived in great shape, a little dirty but happy to have my car back with me.

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    Punctuality & SpeedStaff

    Reviewed Sept. 28, 2019

    Matt was very helpful and responsive. When the first carrier he picked could not fit our car in his delivery schedule to Los Angeles, Matt was able to find another carrier, Novagram Transport LLC, the next day. Dan at Novagram was very polite, professional and helpful. My 2006 Mercedes Model 280 car was picked up on Thursday and delivered early on Sunday with no damages. He kept me informed until the car was delivered. I was very pleased with the overall experience. Thank you!

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 27, 2019

    Great, pain-free, service from start to finish. Picked up right on time and delivered a day early. Stefan was great at communicating and very quick to follow-up. Highly recommend! Will definitely use them again in the future.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 23, 2019

    We had a really smooth experience with Ship A Car direct. There was only a brief moment I was nervous when our driving was running a bit late to pick up the car, but I called my representative right away and he reassured us it was a reputable company and drivers can sometimes just get held up in traffic. In the end, we got our car two days early and in the same condition. Great experience overall!

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    PriceDelivery & Shipping

    Reviewed Sept. 18, 2019

    The service is extremely poor. I booked the shipping 10 days before the pickup date but they waited until 2 days before the pickup date to provide me with the carrier info and the price is 10% higher than the original quote. The experience is very bad and I ended up to choose another company.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 21, 2019

    Ship a Car Direct performed flawlessly for this contract. On time, on budget, great communication and car arrived safely. After reading some not-very-positive things about the industry in general, it was great to see the service and performance from this company.

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    Punctuality & SpeedStaff

    Reviewed Aug. 21, 2019

    Wanted to ship our car so we would have more time getting our new house ready. Chose Ship a Car Direct as their bid was in the middle and they had the best reviews. Pickup and delivery coordination with the driver were great, Car arrived early, cleaner thanks to Florida rain, and with no damage.

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    Annie increased rating by 3 stars.
    Punctuality & SpeedStaff
    After a positive interaction with Ship a Car Direct, Annie increased their star rating.

    Original Review: Aug. 14, 2019

    The car was picked up late by one day. We gave Ship a Car Direct a two day pick up window from Tucson. The driver told us last minute on the last day of the two-day window (while I had waited at the pick up location all day) that he couldn't come until the next day, the day I board my flight. The driver was very unprofessional to deal with and also racist towards Asians. I do not recommend working with Gabe at Ship a Car Direct. Your agents at Ship a Car Direct do not have quality control on your driver. It seems that the system is very luck of the draw. Even if you had a terrible experience, they don't reimburse you anything.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Annie,

    We are so sorry that you had to deal with these issues that came up with the carrier on this move. What they did was completely unacceptable and we have removed them from our list of carriers. Thank you for taking the time to speak with us over the phone about this and giving us a chance to make this right for you. If you should need anything in the future feel free to reach out to us.

    Khosro increased rating by 3 stars.
    Punctuality & SpeedStaff
    After a positive interaction with Ship a Car Direct, Khosro increased their star rating on Aug. 2, 2019.

    Updated review: Aug. 2, 2019

    I was upset with their service but then they refunded my deposit to cover the loss. Thanks for caring how your customers feel.

    Original Review: July 26, 2019

    Very bad and disappointing service. First, the driver kept me waiting for two days to pick up the car. Then he asked me to go to a Walmart store instead of going to my address, and told me to be there at 9 am but showed up at 10. Second, the car was supposed to be delivered on July 9 (7 days from the pick up date) but delivered on July 11th and I had to rent a car for 3 days. Third, we had some nuts in the car and we found out that there was a MOUSE in the car since the sweet food were bit and eaten. We also found mouse feces in the car!!! I don’t know where and how they kept the car during this time. I spent like $40 to sanitate the car.

    I would never recommend your company to any of my friends or family members. Don’t look at the fake reviews, the transportreviews.com won’t let people to add new reviews.

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    Customer ServicePricePunctuality & SpeedDelivery & Shipping

    Reviewed July 25, 2019

    I recently relocated from MN to AZ and had to have multiple vehicles shipped. Based solely on price, I went with a competitor for 2 of my vehicles and Ship a Car Direct for 1 of mine. Boy do I regret that decision. The pickup date was the same for both companies, Ship a Car Direct showed up timely, the competitor called and delayed a day. Fast forward to the drop off and once again, Ship a Car Direct was on time and the competitor was late. The little bit of money I saved on the price was not worth it. Ship a Car Direct uses top-notch drivers/companies and their customer service is phenomenal. They keep you informed and also double-check to see how things are going. Will never use another company again, it's Ship a Car Direct for me from here on out.

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    Customer ServiceStaffDelivery & Shipping

    Reviewed July 18, 2019

    I contacted Ship A Car Direct to have my daughter's automobile transported from Pawtucket Rhode Island to Skokie Illinois. Three years prior I used the same company to locate the car from Skokie Illinois to Providence Rhode Island. I was kept in constant contact regarding the pickup and delivery arrangements. I received additional information regarding the condition of the car upon delivery if I felt there had been damage. Everyone was very professional. Matt and the customer service team were very helpful.

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    PriceStaff

    Reviewed July 18, 2019

    I used Ship a Car Direct to broker the pick-up of my 1966 Chevrolet Corvair from Morrison Arkansas and deliver it to my home address in Gurnee, Illinois. This company did a great job with the order, they kept me informed along the process and ensured I had all the necessary information on who the transport company was when it was identified. As for the actual transport company, Foremost Transportation Inc. also did a great job getting the car to me and I was in contact with the driver along the way. Overall this was a great painless experience and well worth the cost vs. me having to rent a trailer, take 2 days away to go back to Arkansas and pick the car up myself. I would recommend this sefvice to anyone needing to move a vehicle.

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    Punctuality & SpeedStaffDelivery & Shipping

    Reviewed July 13, 2019

    Ship A Car Direct was recommended by a friend who had used them last year. They were responsive and timely in shipping my vehicle from California to Maryland. The driver was professional and the vehicle showed up when and where he said it would. I would use them again if I have to go back to Cali.

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    Punctuality & SpeedStaff

    Reviewed July 13, 2019

    This was the second time I used Ship a Car Direct. They worked directly with me making sure all my needs were met. I was very pleased with the service and how fast my car was delivered. I would recommend them to anyone.

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    Price

    Reviewed July 12, 2019

    Ship a Car Direct was very good at arranging for my car transport. They were true to their words regarding pricing and timing! The carrier they used, Total Auto LLC was also very good and both kept me up to date with the timing.

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    Staff

    Reviewed July 10, 2019

    The transaction was handled with the greatest professional service. All personal contact was courteous and most helpful. I would recommend this carrier service to everyone. It was a pleasure to do business with them.

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    Punctuality & SpeedDelivery & Shipping

    Reviewed July 10, 2019

    Ship a Car Direct connected me to a transportation company in a quick and efficient manner when I first reached out. I was in a bit of a bind having to relocate for work on a very tight timeline. The transportation company that Ship a Car Direct found was professional and met or were early on both the pickup and dropoff deadlines. I highly recommend using Ship a Car Direct for your car shipping needs.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed July 8, 2019

    Having read about some truly awful experiences that people have had with other companies when shipping cars long distances, I was understandably nervous about this process going into it. I chose Ship-A-Car because they seemed to have the highest percentage of good reviews. That turned out to be a excellent decision. Everything about the experience with Ship-A-Car-Direct was highly positive, from the initial contact to the delivery of the car to its final destination.

    I received reliable, accurate information from "John," the sales agent with whom I spoke initially. He provided me with an estimate of price and timing which ended up being spot on - no surprises. The driver who they contracted for shipping the car was reliable, courteous and responsive to communication. Throughout the process, John and others at Ship-A-Car were in contact with me and reachable, guiding me through the process, ensuring that there were no hitches along the way. The car actually ended up arriving several days earlier than expected - in the same condition in which it left.

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    Staff

    Reviewed July 6, 2019

    I am very satisfied with the service. Ship a car Direct were transparent over the whole process right from the start, explaining all steps. Their website is very well done and answers all questions, and the staff has been very supportive. Everything went smooth and just as expected.

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    Delivery & Shipping

    Reviewed July 4, 2019

    Booked through Ship A Car Direct to have my Toyota Rav4 shipped from Florida to Wisconsin. Vehicle was transported by Darski Autotrans. Everything went perfectly. I would highly recommend Ship a car direct. They stayed with me from beginning to end. The shipping company they chose was outstanding. This was my first time to have a vehicle shipped and the entire experience was excellent.

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    Customer ServicePunctuality & SpeedDelivery & Shipping

    Reviewed July 4, 2019

    We asked our car to be shipped from New Jersey to California. We were nervous in the beginning but their website was informative to understand how everything works. In addition, they were always accessible by phone whenever needed. Delivery was on time and everything was within the original estimate. I highly recommend this company to others!!!

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    Customer ServicePunctuality & Speed

    Reviewed July 4, 2019

    Really great service provided by Ship a Car Direct from beginning to end. The process was easy, on time and accurate, well priced, and they provided thoughtful good communication. Highly recommend.

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    Punctuality & SpeedStaffDelivery & Shipping

    Reviewed July 3, 2019

    Scott at Ship-a-Car Direct is awesome. He worked with me and kept me in the loop the entire time in order to get my car shipped from California to Maryland. I had a tight time schedule and he was able to get it done. Scott is very good at his job. This is the second time I have used his company.

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    StaffDelivery & Shipping

    Reviewed July 3, 2019

    I worked with Jennifer and the team at Ship-a-Car Direct, who set me up with SkyScore as the carrier to ship our BMW X5 from coast-to-coast. I'll admit, after days of doing "due diligence" and reading up on brokers and the industry as a whole, I was terrified at what could happen. There seem to be a lot of disingenuous players in this industry. However, I am happy to say that my experience with both the broker (Ship-a-Car Direct) and the carrier (SkyScore) was world-class, start-to-finish. Jennifer was super responsive to my questions and very proactive in keeping me informed. And Alex, the driver with SkyScore, was the same. The car arrived in California, on-time, and without a scratch. I wholeheartedly endorse both of these companies, and will use them again when I need to ship this car back to the East coast, or for any other car shipment needs in the future.

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    Ship a Car Direct Company Information

    Company Name:
    Ship a Car Direct
    Year Founded:
    2008
    Formerly Named:
    Safe-Direct Car Shipping
    Address:
    150 Murray St Unit 224
    City:
    Niwot
    State/Province:
    CO
    Postal Code:
    80544
    Country:
    United States
    Website:
    shipacardirect.com