
Ship a Car Direct Reviews
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About Ship a Car Direct
Ship a Car Direct is an auto transport broker that sets customers up with one of its pre-screened car carriers and answers any questions clients have about vehicle transportation. The company offers open and enclosed vehicle transport and accommodates any size of vehicle.
Visit shipacardirect.com- Door-to-door shipping
- No upfront deposit required
- $500 built-in insurance
- No terminal-to-terminal shipping
Ship a Car Direct Reviews
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Reviewed July 16, 2017
My daughter used Ship a Car Direct previously and so I used to ship my vehicle. It helped a lot that I can get a price range without having to give my personal information. They gave a reasonable quote and the delivery driver was courteous, professional, and on time. It was a good experience overall.
Reviewed July 15, 2017
I was extremely pleased with the service and personal touch I received from John and his team at Ship a Car Direct. I shipped my new Lexus from California to Florida and it arrived early and without a scratch. Their damage app was a very useful tool in documenting the vehicle before the pickup and after the delivery. The communications and their information on what to expect was very helpful.
Reviewed July 15, 2017
We were shipping my mother’s car up from Florida because she was moving to New Jersey. I did some research online and in the two websites I went to, Ship a Car Direct was rated very high. And, to me, it was more important in finding a company that was reliable and dependable. The price of Ship a Car Direct was a little bit higher compared to others, but I wanted to have more peace of mind. So in the end, I decided to go with Ship a Car Direct and most of my interactions with them were done online. They came a day later than they had quoted us at. But that didn't affect anything and I was very satisfied with them. If I had to do it again, I’d choose them.
Reviewed July 15, 2017
I initially used Ship A Car Direct two years ago. At that time, I found them on the internet, doing a regular internet search. For the second time around that I used them, I appreciated very much that I didn't have to give any information to them because my mother had started the process for me originally because I wasn't able to field calls. She got so many calls from people for putting her information in that she was inundated.
Ship A Car Direct was very professional and were timely in terms of getting a quote to me once they located a carrier, and contacted me throughout the process to make sure that everything was going okay. Kate was the person who I spoke with and she was the primary person that contacted me. She was always very courteous. The process was seamless and it ended up that the carrier they selected was less expensive than their original quote, so I got refunded a part of my deposit. My car got here earlier than expected too. It was a positive experience and if I have to ship my car again cross-country, I would certainly go to Ship A Car Direct first.
Reviewed July 14, 2017
Needed a vehicle shipped from East Coast to Texas. I googled, found Ship a Car Direct. Read the reviews, called, spoke with Representative for more details and reassurance. They stayed in constant contact beginning to final delivery. Happy.
Reviewed July 14, 2017
We shipped 2 cars from the Boston area to California. The experience with Ship a Car Direct was very positive from the first phone call to the cars' delivery. John was patient. He answered all my questions, was always prompt to get back to me and the price was competitive. I will used them again.
Reviewed July 14, 2017
We moved from New York State to Vero Beach and needed our other car transported as we couldn't drive both cars down. Ship a Car Direct has good ratings so we went with them. It took a couple of days to get our vehicle and we were very pleased with the transport of the car. The driver was excellent and was very accommodating. Everything was fine and we had a good experience. We'd recommend them and if we ever had to use them again, we would.
Reviewed July 14, 2017
I had a collector car that needed to be moved from California to Washington State. I requested bids from four companies and Ship a Car Direct was the one that was competitive. I got a direct quote from the company and the quote given was excellent. The interaction with their rep was timely and they stayed in contact with me throughout the process. They kept me updated and were willing and able to meet my transport timeline. The carrier driver was on time and excellent as well. He kept me informed of his progress as he picked up the vehicle and when he was on the way to delivery. I would certainly use them again if I needed to transport a vehicle.
Glad to hear that you are happy with our service! Thank you for the positive feedback, Mike!
Reviewed July 13, 2017
I had my vintage Mercedes shipped from Oregon to California. These guys were helpful every step of the way. The carrier they hooked me up with was also courteous and professional. The car was picked up a little early which was great for me and dropped off right on time in perfect condition. I would definitely use them again.
Reviewed July 13, 2017
My entire experience with Ship a Car Direct was very painless and smooth. John found a transport quickly. The driver was punctual to within a few minutes from when he said he would both pick up and deliver the car. And the Driver kept me informed of his progress up the east coast with the car. Great service overall.
Reviewed July 13, 2017
It was my first time to ship a car and I was nervous, but it was better than I could have expected. My mom was moving from Florida to Oregon and I was shipping her car. I liked that Ship a Car Direct's price was in the middle. It wasn't too low or too high. I received an email after I got the quote and the person from Ship a Car Direct was friendly. They asked me to set up a time so that they could call me to verify the quote. It gave me a lot of information about them and it was in my hands whether to choose them or not.
I set the drop off location to be a friend's house because I wasn't sure what the parking situation was going to be for me. I figured it would be an easy way to have the car somewhere that I knew it would be safe. My mom and I took public transit to get to her house and we ended up arriving after the driver had already gotten there. But he was a good sport about it. He understood. He was there, waited for us to arrive, and he wasn't flustered. He ended up having to charge more because there was a discrepancy in the pickup location. But it was nice of them to deduct from the amount they were getting so that I would still pay total the same amount instead of charging me more.
Reviewed July 13, 2017
ShipACarDirect got our 2009 Toyota Venza from Reno to North Carolina on time and in excellent shape. The driver, Philip, who delivered the vehicle was friendly and professional. ShipACarDirect got the vehicle here for more than $100 less than other highly rated car transport companies. I would definitely use ShipACarDirect in the future and recommend to others.
Reviewed July 13, 2017
Ship a Car Direct staff are very professional, very efficient. They update you frequently, from looking for a carrier to finding one to pick up and delivery dates. They're also very prompt in replying to your questions either by phone or by email. I also like it that whatever the quote, that's all you're going to pay. No hidden or additional charges. I left it all to them in transporting my CRV. Even in the choice of carrier, they chose a professional one. I would certainly use their services again.
Reviewed July 13, 2017
I was moving cross-country and went through another transport company. They kept telling me they had found a driver. On the day I was leaving and need my car shipped, the driver never showed up so I called them and they told me the driver was on his way but he never did so I canceled it. Then I found Ship a Car online, and they helped me out. Their free quote was fair then I spoke with someone named Gaby and she worked with me the entire time. She was super friendly, addressed my needs and responded timely. She made the whole process smooth. I got effective service plus it was simple, straightforward and an enjoyable experience overall.
Reviewed July 12, 2017
Ship a Car I think is one of the last honest Companies out there for cross country car transport! Everything they said They did! They're actually friendly! The car was transported cross country and even arrived two days early! I've moved other cars across country, this company takes Top spot...
Reviewed July 12, 2017
Having Ship a Car Direct as my broker to ship my car cross-country (Connecticut to California) was very helpful given my very tight work schedule. My representative was very responsive and helped secure a pick-up date within a 5 day window. The broker remained in touch with me even after I secured a carrier. My car carrier, Unified Auto Trans, was very professional -- arrived on time, picked-up my car at a nearby parking lot, provided the direct cell number of the driver, delivered my car early but within the expected time period, and delivered my car to my door at a residential area. My car arrived in good shape. I will recommend Ship a Car Direct to my friends who wish to ship their cars cross-country!
Reviewed July 12, 2017
We recently shipped a car from San Diego to So. Florida and the Ship a Car Direct people were great to work with. Easy to reach and very responsive. They walk you through the entire process and provide helpful videos to understand each step. They also have a great App for documenting the condition of your car prior to pickup. The carrier they selected showed up on the scheduled date/time and delivered the car within one day of our request. We will use them when we ship our other car later this year.
Reviewed July 12, 2017
My son’s car is a 1999 and my son is very inept in traffic driving on the highway so I chose to have the vehicle shipped through Ship a Car Direct. However, their prices kept changing. You would sit there and send something and then, later on, you get an email with a different price. I had to show them and tell them they were going to do it at that price. Also, they couldn't find anybody who was willing to come to Harlingen, Texas to get it. I had to throw out some more money as an incentive to the driver to come and get the truck. So, I wasn't happy about that.
And then, that driver was like a black cloud over his truck because it was one problem after another. If you're running late because the border patrol decided to have every one of your cars come off the rig and inspect them individually, I understand that, but tell me. Don't make me keep wondering why you said you were going to be here on a certain day and you're not.
When he delivered it, it was pouring rain. We were going to meet and he decided it to be right in the middle of the road in the middle of the median. And I sat there taping the whole thing because I could not believe this was going to go off. But he did it. It was unbelievable, getting that car off the ramp correctly. It was slippery and you're waiting with bated breath the whole time. And every once in a while, if I could not get a driver to respond to me, I would reach out to the Ship a Car Direct people to try and get them to get him to at least acknowledge and let me know what's going on. I shipped a car a long time ago but it wasn’t this hairy.
And several weeks later, I got a quote for my husband's truck from Ship a Car Direct again. This is the smallest truck Toyota made and originally, I know it wasn't going to be as expensive but because there's a history there now that it's not easy to get anybody willing to go down that far in Texas to come get something, the quote was a lot more. But at least with my husband's truck, that guy at least stayed in touch with us. I knew what was going on better. And then, the drop off point was much better, too. The experience was better but was a little more expensive.
Yes, our quotes are estimates based on what it would take to have a carrier pick up your truck at your location. The prices are always changing throughout the year based on availability and other factors, this is an industry standard. We are glad to hear the driver was able to safely deliver your vehicle to you, and that your next experience went smoothly. Thank you for choosing Ship a Car Direct!
Reviewed July 11, 2017
My experience with these people was excellent. Customer service is 24/7 available and the set up for transportation of the vehicle was really straightforward. They remained within the price quoted and there were no surprises at the end. Pay the transporter and get your car, as easy as 1,2,3.
Reviewed July 11, 2017
Their service was fantastic and they provided a quality car delivery at a fraction of the cost it would have been if I dealt directly with a car transporter. I would highly recommend using this service for all your car transport needs.
Reviewed July 11, 2017
I am very pleased with the service I got from this company. I gave short notice (less than a week) on my move from Minnesota to NYC and they were able to ship my car on the day I had anticipated. My car arrived in good condition a day earlier than anticipated. I will be using them on future car shipments.
Reviewed July 11, 2017
We're moving and we'd used Ship a Car Direct previously and liked their service so we decided to use them again. The representative has reached out to us as appropriate and it was helpful in documenting the car's condition, what to expect and timelines. We got high-level of service, and it was appreciated. Everybody's knowledgeable, professional and courteous. All went well and very smoothly.
Reviewed July 11, 2017
I was moving from Illinois to McAllen, Texas and I looked in the internet which transport company was better for me to ship my vehicle. Ship a Car Direct has lots of good reviews and the quote I got from them was cheaper. I'm satisfied with their price. The online quote calculator also helped a lot because I can compare prices. I called Ship a Car Direct and after three days, they found me a carrier. The customer service representative was also very helpful with all my questions. And I didn't have any worries at all when they shipped my car here. The driver was also very friendly and very experienced. I got my car in a good condition. It’s all positive with Ship a Car Direct and they're very quick.
Reviewed July 10, 2017
I am writing to share about my Colorado to Arizona car shipment experience with Ship-A-Car Direct! This was the first time I've ever shipped a car before, I had no idea where to start, my first online searches had me quite nervous because there were so many horror stories that people shared about their cars being damaged, etc. Then I came across ship-a-car direct. What a great company, they were beyond helpful, from my very first phone call. I spoke with Jon who was very willing to take the time to answer all of my questions, and I had many! Transparency and integrity are the top descriptions I'd use for this company. Everything went perfectly with the shipment from the pick up to the drop off! Was definitely a great experience! I will use this company again for sure in the future! Thanks very much!
Reviewed July 10, 2017
I was very satisfied. The pricing was the best of all of the quotes I received. The car was picked up timely. I worked with the driver and got the car delivered early at a time that worked for me. Communication was excellent as well. Would use their service again.
Reviewed July 10, 2017
I read countless reviews of all different shipping companies. Called dozens of places just to get a feel for the customer service on the other side. Ship a Car Direct knows how to run a business. They answer every call, email and question. They book a driver within your window and your car shows up in perfect shape in the window you agreed upon- most importantly, for the price you agreed on! We had an outstanding experience and will use them again in the future. Our driver was wonderful. They even update you along the way. Finding auto transportation was so stressful for me while we were also packing and selling our home to move across the country. This does not need to be difficult. Book with them and know it will work out perfectly. Amazing customer service team who stick to their word.
Reviewed July 10, 2017
Their customer service was good but it could be better if I know the pick up date ahead of time. I only knew it on the day of it. It wasn't their fault but it was the way the system was. They had to find a driver before they can give me the time they can pick the car up. I wish they have a better way of setting it up. The carrier driver was early and professional. He was fun to work with. I like him and would use him again. I would definitely use Ship a Car Direct again as long as the process and everything stay the same.
Reviewed July 10, 2017
We were relocating and I got online quotes from auto transport companies and they were all over the place. I got a $700 quote but I couldn't decide whether it was legit or if I was paying somebody to steal my car. Then I got to talk to somebody from Ship a Car Direct and as opposed to trying to find someone online and getting something automated, it was more personal. I went with the fact that the person I spoke to was so down to earth and seemed so normal. That helped and all my questions were answered too. There was no sales pitch either. It was like whatever I decide, and there was no pressure. When the driver was close, he called me to arrange the pickup. That was nice and it worked. Everything about it was flawless so I appreciated it. Overall, the experience felt just like a neighbor doing a favor for you. It was very nice and very personal.
Reviewed July 9, 2017
I was very well satisfied with service from Ship a Car Direct in finding a reliable carrier that ensured on-time pickup/delivery from coast to coast. Also information provided from Ship a Car Direct was helpful.
Reviewed July 9, 2017
I was giving my old my car to my daughter who is out in Indiana. I looked at different reviews and went with Ship a Car Direct. Cost was another factor I chose them. It went well and I'll use it again.
Reviewed July 9, 2017
I was moving to a new state and got Ship a Car Direct since I had the biggest car shipped and their price was reasonable. They told me the estimate before and it was good. The representatives were really good, too, and Kate always followed up with me closely. However, the shipper somehow used my device for the toll and I got charged a good $20 on my car. I didn't call them though because it would be too complicated to make a complaint and will waste too much time just for this charge.
Reviewed July 8, 2017
This is the second time I have used Ship A Car Direct to ship my SUV from one coast to the other. Each time it arrive earlier than scheduled in great condition. Competitive prices. Reliable service. I recommend them highly!
Reviewed July 8, 2017
The quote Ship a Car Direct gave me was fair. It was $20 and $30 lower than the other. I used the online quote calculator and it seemed right in line with the quotes of everyone so I relied on reviews to take that price. I and the rep went back and forth on email seven times and he was very friendly, helpful and responsive. The service was excellent. Overall, my experience with them was straightforward and it worked out great.
Reviewed July 8, 2017
We were shipping our executive car from Michigan to San Jose, California. I talked to someone at Ship a Car Direct's customer service chat several times. The first one was to get an initial quote. And then, the second time I told them we were going through them. I asked them to send me the quote and it took more than 24 hours to get me that quote. I was about to go with someone else. I made a follow-up and then that’s when they sent me the quote. The customer service was better once I received it. Their rep who assisted me was wonderful and he helped every step of the way. And the quote given was good.
Reviewed July 7, 2017
I bought a car online at an auction and it needed to be moved from Texas to California. I researched online, read comments and I ended up picking Ship a Car Direct. Their quote was right in the ballpark. When I called them, their rep answered the phone quickly and afterwards, they sent three downloads where you simply follow the instructions and it was straightforward. As promised, the carrier driver showed up at 6:30. However, he was not aware of the California Freeway situation especially since it was a Friday. I would pass on their name if someone asked me for a recommendation and do not have more time to research for other companies. Overall, they were prompt, reliable and it was easy to get a hold of the customer rep and the driver.
Reviewed July 7, 2017
I am a sales manager at a finance company. One of our sales representatives was laid off and I needed to ship the car to another sales representative in another state. We usually sell the car and so, we haven’t done a lot of shipping between sales people. This is the second instance that we had to do it this way and we relied on reviews from other customers in choosing Ship a Car Direct. I had to relay the quote as far as my budget for the trip to my managers. And it wasn’t too off-course when we got the final bill. The quote was very accurate. During the whole transaction, the customer service reps made sure I was in touch with the carrier and knew what was happening. They were really good about communicating with me. The service is great and I was satisfied. If we ship a car again, I would definitely use them.
Reviewed July 6, 2017
We would recommend this company. Everything went as planned. John our sales contact explained how it all worked and when I called back several times with more question, he was very prompt to get back to me. The 2 cars we shipped from Illinois to Oregon were picked up and dropped off in the window of times we planned.
Reviewed July 6, 2017
Ship a Car was helpful during this process. The car shipment came in earlier than expected. The only problem with the car was the amount of dirt that was on the car but that was remedied by a car wash. The customer service representatives were receptive and accessible.
Reviewed July 6, 2017
I purchased a vehicle from Texas and I live in Connecticut, and I didn’t want to do the flight and the drive. I initially considered Ship a Car Direct for their price. While some other transport companies harassed, Ship a Car Direct's representative made a phone call and asked me to call them back if I wanted to use their service. Furthermore, they would always answer my emails and were very polite. However, it took them a little longer than I anticipated since they're a go-between. They're not doing the driving themselves. Instead, they're contracting it to someone else. It takes longer to do the scheduling then bring the car from Texas to Connecticut and I understand that. I would recommend Ship a Car Direct.
Reviewed July 5, 2017
I wanted to have somebody help ship my car because I moved from Irving, Texas to Fremont, California. I was looking on Google and found several transport companies. Ship a Car Direct had a higher rating on Yelp and ConsumerAffairs, as well as on Google Reviews itself. I sent Ship a Car Direct an email to request a quotation and there was a prompt response. The customer service person called to talk with me and walked me through the process. He said that they had trailers and they don’t have their own trucks. He was very open in sharing all the information with me. He also told me that the transport was not gonna be two weeks in advance. It's gonna be a couple of days right before their shipping is scheduled. He knew the dates and was very helpful throughout the process. They also informed me about taking the photos before and after the car is taken and delivered. So, it was very helpful.
The person who came to pick up my car was also very nice. She walked me through the whole thing and everything worked out well. I was really very surprised as this is the first time I transported something and it worked out extremely well. Everything was scheduled and I was informed all the way through. I would definitely recommend Ship a Car Direct. They are great.
Reviewed July 4, 2017
This was the easiest, smoothest car shipment I've ever done. I loved the tech-friendly Ship-A-Car-Direct service, including the helpful videos and the app for before-and-after photos in case of damage -- although there wasn't so much as an extra scratch on the Subaru I shipped from L.A. to Pittsburgh. On time pickup, on time delivery, perfect condition, zero hassle. What's not to love?
Reviewed July 4, 2017
I went online for multiple quotes and Ship a Car Direct’s quote number was good. I spoke to John and got the feeling he was trying to help me where some were trying to sell me. The service was competent but we had a hard time getting somebody to take it at that price and had to raise it a little bit at the end. I would have preferred a higher price so that we would have gotten an earlier commitment. The driver called up and it worked out just fine.
Reviewed July 3, 2017
I'm relocating to Ohio and my husband is already there and he needed his car. So, I looked for reviews online and Ship a Car Direct had the best ones. I got a quote online and they called me back with a more specific quote, which was a bit higher but in the end, it stayed, unlike other shipping companies where they tell you a low quote and when someone takes the job, the quote goes to $200 more. Ship a Car Direct was reasonable and the quote that they gave me was what I paid. I like that I didn't have any surprise expenses. Their customer service rep was great and our interaction was good and smooth. I prepaid directly to the carrier's bank and my husband checked the vehicle upon delivery and everything was perfect with the car. It was our first time shipping a car and it was a good experience. Now, I'm going and I have to send my car so I'm using them again this month.
Thank you for taking the time to tell us about your positive experience, Deryna! Glad to hear you are satisfied with the performance of our service!
Reviewed July 3, 2017
My husband and I moved from California to Iowa and we needed to ship our two vehicles to Iowa ahead of our arrival. I looked at many transport companies and the two things that pushed me toward Ship a Car Direct were its good ratings from the ConsumerAffairs and the Better Business Bureau and they had a very sharp salesperson on the end of the line named Scott. I had a quote from many different places, but the quote from Ship a Car Direct was the most competitive. I was a little worried about it because if it was the least expensive, they may cut corners. But they didn't. They gave us the timeline, and they met that timeline. Also, they had very good customer service and would contact us along the way. So, we were always aware of timelines and what was gonna happen. Also, our driver, Miro, was excellent and he called us a day in advance. It all went well and we're very satisfied.
Reviewed July 2, 2017
My friend recently shipped her car and used Ship a Car Direct. She had a good experience and so she recommended them to me when I was moving from North Carolina to California. I needed to do the move rather quickly so it was more convenient for me to fly and then have my car go across the country without me. The online quote was about what I had expected. My friend had given me a number but the online quote was a little higher than that. But I guess that what she remembered was the amount she paid directly to the driver minus the $275 that was paid to Ship a Car Direct so there was not much difference.
I put in my online request and then I got a call two minutes after. It was crazy fast from John and he was very polite and introduced himself. He talked me through the process and helped me realize that I was planning something that was a little bit far out, and I didn’t know how these things are scheduled. So, he explained that to me and then my dates were uncertain at that point. I asked him if there's any potential for me to put some stuff in as I’m moving across the country. He also explained that to me as best as he could. He put down a note to call me back in two weeks to get the process rolling. Then my plans changed again and I ended up contacting him again saying that I'm ready to go and to put it in the bid. So he did that and I got all sorts of emails from different people. I didn’t hear from him again.
Then I got a call from the people that were coordinating with the transport company, Veloce, and they were polite. They were the ones who told me about the driver's running behind schedule and that the driver won’t be able to pick the car until the next morning. They kept me apprised of what was going on. I got about three phone calls from Steve and I was expecting to hear from him again of when my car got delivered, but I ended up hearing from another woman. She both sent a text and left a message about when the delivery time was and then I called back and she answered again and explained what was going on.
One thing that I didn’t understand was that the shippers would need a little bit of window on picking up and delivering the car. I didn’t find that out until after my bid had gone through. I read through all of the fine print and it said things like I cannot definitely have stuff in my car and that they might pick the car a day earlier or a day later. I wish I had known that because I already scheduled planes, airfare, and things around the specific pick up date. But it all ended up being fine in the end. All throughout the process, there was a lot of really good communication. I would recommend them if somebody wanted to move their car.
Thank you for taking the time to share your experience, Erika! We are very pleased to hear that we made you happy with our service!
Reviewed July 2, 2017
I was moving cross country and I wasn’t going to drive my car. The guy who I talked to at Ship a Car Direct was confident and set realistic expectations on what could and could not happen in the process. I liked that. I worked in sales before so I know what it’s like. The rep also answered all my questions patiently. Ship a Car Direct gave me a free quote which was perfect. The carrier driver was polite and nice, and the shipping worked out perfectly. The only thing the car needed was a car wash. Other than that, going through the process was really easy and it was overall fine.
Reviewed July 1, 2017
I was moving cross country and Ship a Car Direct was recommended by a friend who had a good experience with them. They had good rates too and their online quote calculator is a good feature. It's always nice to get a quote upfront without having to provide any info. I also did all the research and the price they gave me was decent and comparable for the most part with other companies. After getting the quote, I received an email where they asked me to contact them if I was interested. When I did, the account exec I worked with followed up a few times via email or phone call and was very responsive. Then the delivery went smoothly. Their team was pretty flexible and gave me a three to four-day window. So a day before they were about to arrive, they made sure somebody would be home to sign off for the vehicle. It was a great experience.
Thanks for your positive review, Ivan! We appreciate you taking the time to share your experience!
Reviewed July 1, 2017
Picked up the car at the end of the window, but curious and helpful. Called a couple hours before delivery as requested and made the transfer much easier for both of us as a result. Great service and really appreciated my phone contact to answer any questions I had through the process.
Reviewed July 1, 2017
I'm moving cross country from the West Coast to the East Coast. I researched for an auto transport company online and the review for Ship a Car Direct was good. Also I called my one of my friends who used them before and he said they're great. The quote they gave me was pretty good to my estimate, too. Then I communicated with their rep via email and phone. I got a response in time and I was very satisfied with that because with other companies, sometimes I cannot get a real person to answer my call. Also, all my questions had been addressed and the staff and the driver were both very friendly and easy to communicate with. The problem is when they need to get a third party involved and sometimes it's hard to make an appointment for a certain day with the driver. They give the customer a certain time or window but that would be the concern to the customer. Overall, my experience was great.
Thank you for your positive review and for choosing us to ship your car. Glad to hear that you are pleased with our service!
Reviewed June 30, 2017
A car was restored for me and I was moving it to my home. I had looked at five different places and Ship a Car Direct was highly rated on the internet. I got a quote from their online calculator and it was good. It was right in the middle of the price range. The customer service reps kept me well-informed. It did not become a big deal for me even though the truck was two days late. The team was clean and well-informed too. They got the job done and there were no problems.
Reviewed June 30, 2017
I have shipped my daughter's car 2 times recently - in June 2016 from Virginia to Seattle and in May 2017 from Seattle to Philadelphia. There have been no problems at all both times. The timing of the pick up and delivery were on time and the car was in an open transporter. The car arrived dirty (as would be expected), but in good condition upon arrival at the final destination. David at Ship A Car is always available to answer questions and help if there is a problem.
My concern has always been the timing of the pick up is critical when you have to catch a flight on a certain day to where you are moving. They can't guarantee a date, but you provide a window of when you are available for a pick up and I have always had a tight window of only a few days. I definitely recommend this company to locate transportation for your car. If feel they thoroughly research the companies that they will use and make sure they provide reliable and quality service. I have not been disappointed.
Reviewed June 30, 2017
I'm moving to the East Coast from the West Coast. I called Ship a Car Direct and the lady I talked to was very helpful and gave me a quote. The quote was fair, definitely less expensive and much more affordable than everybody I found. Also, the service was like it was a real person sending emails, just the overall morale of them. It was very authentic and genuine. It was really good and they have quick responses on any questions or concerns that I had, or if I didn’t, there was the app and the video so it made it that much easier. The 24-hour service that the dispatch has really comes in handy and the pre-awareness that you know when they might arrive. You give them those dates and they really work with you. It's also very affordable for me, at least.
Reviewed June 29, 2017
Ship a Car Direct did a great job with everything. I found them online with good reviews. I would highly recommend them to anyone. I would definitely use them again. The process for everything was easy and quick. Overall it was a good experience.
Thank you for your positive review and for choosing us to ship your car, Alex! Glad to hear that you are pleased with our service!
Reviewed June 29, 2017
When you put your info on their site, you'll just get a one-time quote. Take it or leave it. No annoying phone calls and emails like other companies do. Once you approve Ship a Car Direct quote, then its game time. They'll walk you through everything you need to know and need to do. They even have an app for damage claims. Great job also to Alan Auto Shipping Inc. esp LOY (driver). I dont know how he do it, but my cars arrived in SFO 2 days earlier than sched which is great.
Reviewed June 29, 2017
Ship a Car Direct provided excellent service and, very importantly, excellent communication. Our car was picked up on schedule, the driver was experienced and friendly. We had his cell number and could call at any time for location, etc. This was a coast-to-coast shipment and it was flawless.
Reviewed June 29, 2017
I was moving from West Coast to East Coast and back home so I needed my car shipped. I went with Ship a Car Direct because of the reviews online. The quote that I got was a little higher than others but they did a great job so the peace of mind was worth a little more money. I was also getting email updates. It was an easy experience and I’d use them again if I have to.
Reviewed June 29, 2017
I bought a car that was in another state and I saw that Ship a Car Direct has great reviews on a website that gave reviews on all the different companies. The quote Ship a Car Direct gave me was good and the representative I dealt with was very helpful and nice, and he communicated well. The delivery was later than expected but they communicated that early on, so it’s fine. Besides, the car arrived safely. The carrier was great and flexible. The whole experience had been great, simple, effective, and had gone smoothly.
Reviewed June 28, 2017
My car was transported halfway across the country without a hitch. The driver went out of his way to make arrangements with the seller to pick up my car. The car was delivered on schedule and the drop off was easy. It cost a few dollars (and I mean few) more but I knew what was happening with the delivery from the start to finish and did not worry about a thing. I've already recommended these guys to a friend!
Reviewed June 28, 2017
We had a car that we had to ship from Connecticut to Miami, Florida. We had been in an accident and we had come back up here and had to get the car to my daughter fairly quickly because she was without a car. So, we were kind of pressed for time. I went to ConsumerAffairs' site and saw that Ship a Car Direct seemed to have a fairly good rating. When we were looking for places, we got literally hundreds of phones calls and emails that was incredible and quotes from all different prices, from all different price ranges. But it was based on the ConsumerAffairs report about Ship a Car Direct that made us go with them.
Their quote wasn’t the lowest, yet it was mid-ranged. I know that how these companies work. They're basically middlemen for truckers. They're setting up rides and sometimes if you go with too low of a quote, they can't get someone to actually do the job. So, in any event, we just went with that price. It seems reasonable. The transport organizer, Matt, was very responsible. We worked out a time. It happened to be just before the Memorial Day weekend. They were anxious to get the truck loaded and down there before the weekend. We talked on a Monday, they picked up the car Tuesday morning. My daughter had the car by Thursday. He was very responsive.
We dealt with Matt and then we dealt with one of the actual owners of the trucking company that did the delivery. He called us, kept us informed about when he would come and get the truck and how long it would take to get down there and they got it there a day earlier than anticipated. Overall, it was an excellent and seamless experience. They delivered without any damage and they were ahead of time. They also kept me informed, and it was at the the price they said. They went above and beyond when they picked up my daughter and brought her to the car.
Thanks for taking the time to share your experience and choosing us to help you with the move! We are glad to hear that you are happy with our service.
Reviewed June 28, 2017
Easy, no problems whatsoever. My timeline and any concerns I had were fully discussed before the car was collected. I was kept informed throughout the entire transportation process and my car arrived right on schedule. Very pleased.
Reviewed June 28, 2017
Matt was the agent who oversaw my delivery. He was very communicative and friendly. Their company says they can't guarantee delivery times. They're only estimates but both my pickup and delivery were spot on. The car was shipped in the exact condition it was picked up. I would recommend Ship a Car Direct to a friend.
Reviewed June 28, 2017
I was relocating from the West Coast, California to the East Coast, South Carolina so I needed to move my vehicles. The language that Ship a Car Direct had online about surrounding their insurance policies or their guarantees of getting the car from A to B protected against damage was intriguing. Typically, when I’m dealing with moving coast to coast, it’s all brokers. Ship a Car stood out to me as something that might be a good experience and it was.
The quote that Ship a Car gave was very good. I ran some other companies’ quotes on the side, and theirs was very comparable so the quote itself was acceptable. The customer service person I dealt with was Kaye, who explained the process quite well and kept in contact throughout through email. We spoke on the phone a couple of times and it was relatively painless. There was another gentleman who contacted me regarding a report. When we’re gonna pick up the car, they have an app that allowed me to take pictures of the vehicles and plug into the app. The app made a nice little report of the precondition and the post-condition which was easy if there's any damage for insurance purposes.
I also dealt with an internal customer service person as well as the driver in the trucking company itself. They were very knowledgeable, helpful and pleasant to deal with. I was very happy with the results and the handling of my transportation needs. Doing business with Ship a Car was easy, stress-free, left me with very little worry and met my intended goals both on the delivery date and pick up date.
Thanks for your positive review, Edward! We appreciate you taking the time to share your experience!
Reviewed June 28, 2017
I had to ship my daughter's car in Atlanta, Georgia and I opted to use Ship a Car Direct since they were cheaper. I called their customer service because I have some questions I didn’t ask during the initial process and they were friendly, helpful and knowledgeable. I would use Ship a Car Direct again and would recommend them to anyone shipping a car cross-country.
Reviewed June 27, 2017
I recently used this company to move my car from TX to CA and could not be happier with the service provided. I have used other auto transporters in the past but this is by far the best experience. Within 24 hours of submitting my order, John responded with the name of the auto transporting company assigned to me. He kept in communication via email throughout the process as well as not changing the price quoted originally. The price quoted was the price agreed by the driver. I had an experience a few years ago with another company that quoted me one price and then the next day called me stating that they needed an additional $100 to find a driver. Not this company-the driver was exceptional-he called me the day before pickup to tell me what time he was coming and actually showed up in that time frame as well as on the receiving end. The experience was flawless which made my move less stressful. Would definitely recommend Ship A Car Direct.
Reviewed June 27, 2017
Vehicle shipping from Mission Viejo, CA to Medford, OR. Communication could not have been better from both Ship a Car Direct and their driver, with updates daily. I run a manufacturing plant, and I have a ways to go before I am at this same level of customer support after a product ships. Thank you for the example of what 'service' means.
Reviewed June 27, 2017
I own a repair shop and have used Ship a Car Direct to tow my customer’s car when it broke down in Illinois. I also had them ship my sister’s car. I checked on prices for a couple of different companies and Ship a Car's was competitive. One company that was recommended to me was difficult to contact or find the right people whereas with Ship a Car Direct, once you made the phone call, they were very easy to walk through the process. I didn’t have to be transferred to different people. Their rep Costa was very helpful getting the transport set up. He got the information done and sent me the e-mail that then allowed me to complete the transaction online. The drivers were on time and friendly too. I was happy and very satisfied with Ship a Car. If I have to use the service again, I’ll definitely use them.
Reviewed June 27, 2017
We were moving and did some research for transport companies. We got a few bids and when we looked at reviews, a lot of other transport companies charged fees in addition to what their quote was. Ship a Car Direct's price included all the fees and was a little bit lower than the other ones. Our experience with them was exactly what was advertised. The quote we obtained from them was correct and their customer service representatives were always very good.
Reviewed June 26, 2017
I found Ship a Car Direct on Google and they got very good ratings. I sent an email for the quote and they responded with how much it is. Then, you click on “accept” and they keep you updated in the process. There's a field that you need to fill-in for everything. And if you fill it in adequately, they don't need to talk to you. So, it's painless. I don't want too much communication since it takes too much time. It was dealt with that way and that was great. We needed to meet the driver at the location when they pick up the car. He called a day ahead of time, gave me his schedule and gave me a range. They're very good with that. We're going to use Ship a Car Direct again to ship the car of my wife’s mom in Arizona. Buying the product twice is the strongest testament that they can have. They've done very well and I would definitely recommend them to a friend.
Reviewed June 26, 2017
This was the second time I used Ship a Car Direct for moving my vehicle cross-country, the first experience occurred two years ago. Both experiences were much better than I expected. The pick-up and drop-off were roughly on time (give or take 24 hours), and the car was delivered in good condition both times without any additional damage. The two different carriers I was assigned (one per episode) were both very professional and easy to contact during transport. The first time I worked with Ship a Car Direct it was difficult to consistently reach a representative if I had questions or concerns, but since then it seems they have hired an office representative to take customer calls (Scott) which greatly improved ease of communication. Shipping a car is a bit of an anxiety-provoking experience in general, but I would definitely use Ship a Car Direct if I ever have to do it again.
Reviewed June 26, 2017
I would definitely recommend Ship A Car Direct to someone else needing to ship a car. John was very thorough when explaining the process and patiently answered all my questions. He set us up with a great driver who got our car across country 3 days earlier than we expected (which my son really appreciated). I was expecting the worse (since I hadn't shipped a car across country before) and received the best. Thanks you to everyone involved in our order.
Reviewed June 26, 2017
I bought a classic car in Anamosa, Iowa and I needed to have it shipped in an enclosed trailer to Independence, Missouri. Ship a Car Direct's prices were right and when I got in contact with them, they were clear on everything. They explained to me how it all worked, what they would do and what I needed to do. I was mainly concerned with getting the car here in the condition that it left at their end. They explained to me that they and the hauler were insured and it would be delivered just like they picked it up.
I got to Ship a Car on Wednesday and I told them that I had purchased the car and needed it shipped. I had contacted them before and their rep Angie told me what the charge would be. She also informed me of where the car was throughout the weekend. They told me on a Thursday that someone will pick the car up on Saturday. I got with the person there, notified them, and they told me that they would wait at the dealership. They called me again and told me that the car was loaded, on its way and that it would be here Sunday. It got here Sunday morning at 9:00 just when they told me it would be here.
Ship a Car took control from the beginning to the very end. It's my first experience shipping a car and they were very thorough in explaining to me what the cost would be, when the car would be picked up and all the way through the transportation of the car until it was sitting here in my driveway. Also, I always knew where my car was. I was very happy with the way they conducted the whole shipping.
Reviewed June 25, 2017
Experience was okay and good. The pickup was delayed by one day which is not bad. Delivery was fast and delivered one day earlier. Cars in good condition on pickup. My customer service sales agent John was the best.
Reviewed June 25, 2017
I'm in the military and I received assignments that took me elsewhere, so I had two vehicles driving one out and needed to ship the other. The quote I was given by Ship a Car Direct was fair and accurate and the customer service reps were excellent. I found a great service and company.
Thank you for your positive review, David! Glad to hear everything went smooth!
Reviewed June 25, 2017
We moved from Oregon to Arizona so we needed to ship our vehicle. We got a quote from Ship a Car Direct and it was competitive. The carrier driver gave us a heads-up when he was on the way, what time and where to meet. It worked out fine. It was excellent all the way around.
Reviewed June 24, 2017
I am a discerning customer. Shipped a car from California to Massachusetts. Scott and Marcel were both excellent as well as others I interacted with. The driver selected was also excellent in his communication, courtesy, and service. Also, from the outset Scott explained the process, which was very helpful to understand this landscape of shipping a vehicle.
Reviewed June 24, 2017
We were relocating from California to Tennessee. Ship a Car Direct happened to be the best auto transport company that I came across when I researched and read reviews, so I contacted them via email. John responded really quickly and gave me a rough estimate via email. He was the one that we worked with throughout the whole process. He was pretty involved with giving us phone calls and letting us know what the process would be and who we would be speaking to moving forward. Whenever we had any questions, we could call him and he was very helpful in answering any of our questions. That made me feel a little at ease 'cause it's a very scary process to have a car shipped across the state, especially not having done it before. He was very friendly and professional. Ship a Car provides a 5-star service.
Reviewed June 24, 2017
I was moving and my parents really like Ship a Car Direct and they recommended them. They set it all up and it was very good and professional.
Thanks for your positive review, John! We appreciate you taking the time to share your experience!
Reviewed June 23, 2017
Absolutely wonderful company to work with! From the initial conversation to the final shipment, this company displayed competence, flexibility and wonderful customer service. I needed to reschedule the car pick-up and was able to do that the day of the original scheduled pick-up without any problems. Car arrived a little dusty (as expected from a cross country trip) but otherwise perfect! Would highly recommend.
Reviewed June 23, 2017
I shipped a car for my cousin who is in Florida for a temporary visit. I picked Ship a Car Direct through reviews on the internet and the quote that I got was fine. Everything was as clean as can be with my interactions with the transport organizer and it was very easy. Plus the driver was great. Everything was great.
Reviewed June 23, 2017
I was moving about 2,300 miles from Reno to Auburn, Alabama. I Googled transport companies and Ship a Car Direct came up at the top. So I looked at the comments and decided they were the best one. I contacted them then I got a phone call and they gave me the quote. They also kept me informed of the date they were going to pick up my car and worked in my best interest which I appreciated. I really liked the driver, too. He was very polite, on time and accommodating. Overall, I received very good service from Ship a Car Direct. It was the best.
Reviewed June 22, 2017
Really good service. I shipped my car from NC to WA. This route was not a highly traveled route. At first, they could not find a driver. And they kept working on that and finally found a carrier two weeks later. In order to find a carrier, they raised the carrier portion to 100% and didn't take any broker fee. My car got a very good carrier and was shipped here in good condition. After the carrier was assigned, everything went through very fast, they picked my car fast and it took only 6 days to get here after picking up. I will recommend Ship A Car Direct to all my friends. They are very liable and they have very good service.
Reviewed June 22, 2017
I purchased a vehicle out of state and needed to have it shipped. I've dealt with two previous companies before Ship a Car Direct and both of these companies flaked out. So, I went with Ship a Car Direct because they were honest. Also, their transport organizer was excellent plus the carrier driver was very friendly. The driver called to tell me he was going to be late and that he wouldn't be there until the next morning because he was pretty far out. And I said, "That's fine," which it wasn't a problem anyway. Everything worked out really well.
Reviewed June 22, 2017
I needed to ship my car from Seattle to Florida and I checked on the internet to make sure that Ship a Car Direct was a good company. Their price was also one of the best ones I found on the internet. The service was flawless and I even received the car two days before I was supposed to. And I had every information I needed. I called to get the car picked up and they were able to do so on the same day. Then I had a good follow up by email and they told me when the car was shipped and when it was supposed to get to Florida. And on the day of the delivery, the truck driver called me and we set up a time and a place. So the communication was very good. I used another company before to ship my car from Montreal to Seattle and that was horrible. But with Ship a Car Direct, everything went smoothly, super well and as expected. If I need to transport my car at another time, I'll use the same company.
Reviewed June 21, 2017
We had to move my son's car from FL to NY Long Island. The price was the most competitive and the coordination with "Kosta" was reassuring. The driver "Don" was a pro and super careful with our car and the other cars on the open carrier. I felt like they cared for my car like I would. The car was picked up on time and delivered a day early. The entire process could not have been easier. This was 3rd time I've shipped a vehicle and I'd use this company again!
Reviewed June 21, 2017
Ship A Car Direct made transport of my car from Philadelphia to Los Angeles hassle-free. Customer service was frequently in touch, knowledgeable, and helpful. Pick-up and drop-off were on time. Vehicle arrived without damage in 10 days. Highly recommend.
Reviewed June 21, 2017
Ship a Car Direct was easy to use, affordable, and reliable. We arrived from a PCS overseas with the military and didn't have a vehicle until ours got into town in six weeks so I needed one shipped from Washington to the Fort Benning area, Georgia. My mom had an extra vehicle we could use so we looked at different options and I found Ship a Car Direct. It was reasonable to ship a car through their website. They were the ones we found first ones we saw and the first one listed on the ConsumerAffairs list.
I first did the online quote calculator and I also talked with someone since it's been years since I shipped a car. Steve, their customer service representative, was fantastic. He did well dealing with me and answering my questions. Especially my husband since it was his vehicle that was hot-rodded by what appeared to be the Russian Mafia. He was leery and had a bunch of extra questions so I had to then e-mail and call the guy back. We had to trust that they are what they say they were. The reviews were excellent. I felt comfortable with booking immediately after talking to Steve and getting the quote and understanding how to do it because it was a different kind of situation for us especially since we didn't have an address of where to meet. The quote was reasonable considering the car had to come across country. Arranging the shipment done quickly and the company that got the contract got in touch with us quickly, too.
Ship a Car Direct provided a good shipment company. The guy didn't speak much English so it was hard to communicate some things when I got to talk to him. The company didn't respond well to my phone messages but they would get back to me immediately when I e-mailed them. They picked up the car a couple of hours before they said they were gonna be there. However, the office quoted that they were going to show up one time so I expected that but the driver didn't come until much later. The car was picked up in Washington and they told my mom they would have it picked up about 5:00 but they didn't pick it up until 10:00 that night.
It was the same thing when they delivered the car. We were told it would be at 1:30 to 2:00 and it turned out it was gonna be exact that noon. It was great that it was still ahead of schedule but the communication between the office and the driver was not enough. But then the vehicle was in excellent condition when they shipped it. It had no extra miles. It was a good transaction and Ship a Car Direct will be the first people I will call if I run into that situation again. I'll recommend them to other people.
Reviewed June 21, 2017
I was relocating for a job and I used Ship a Car Direct based on my prior experiences when I used them the prior year when I relocated for another job. I was given a reasonable quote and it was really easy putting in the information and having them submit to me. I didn't have to talk anyone and everything was communicated electronically, via email and text messaging. It was one less thing I had to worry about in the process of moving. Then I got a phone call on the day of pick-up for them confirming that my vehicle was in fact picked up and called again to make sure my vehicle was delivered. I put in for my car to get shipped 3-4 weeks prior to me moving so I didn't hear anything from them until a week coming in because that's when they were able to get a carrier dispatched to my vehicle. Moreover, my interactions with the driver were pleasant and he was very professional. He picked up my car and told me how it would take.
Reviewed June 20, 2017
We shipped two cars with Ship a Car Direct. With the first one, everything was great. The man lived two towns over from us and he delivered it to us personally. That first experience was perfect but the second one has been a nightmare. It’s got nothing to do with Ship a Car Direct though, but the people that was driving the truck. They used a different transport group. It was DJ Transport, LLC and these people didn’t take care of the car. They were Russians and they didn't speak very good English. Alex was the one who actually transported it and he gave us a copy of what was wrong with the car initially but we don’t know whether he did it out there or after he got here.
We were testing Jaguars and the dealer said this one was supposed to be a showroom one. He had a whole bank of pictures of what the car looked like with all of the bumps and scratches before we purchased and he was very honest in posting that online. A reason I wanted this car is because of the excellent condition that it was in. The top was original and we had pictures of all of that. Then we had that convertible Jaguar shipped from Utah to our home in North Carolina. I have been dealing with the seller and he has pictures of the vehicle before it was loaded and afterwards I took pictures.
We had specified ahead of time that the car be carried on the top of the transporter because we didn’t want a car over it. When they got out there, the dealer also told them not to put this car underneath the old ‘69 Cadillac which is known for having leaky problems. But they still put it on the bottom and ruined the top of the car. The mirrors on both sides have also been scraped. There’s almost a round place in one that looked like something tried to puncture it, and then on the other one, the chrome and the paint are scraped. It had scratches on it that it did not have before shipping. We have pictures to prove that and we also took after pictures.
Also the leather upholstery has grease on it now. And somebody even messed with the sun visors. The cloth is loose and got grease all over it. We know the driver had to be in the driver’s seat, but why did he have to have his dirty hands all over the rest of the inside? The dealer had specifically told me his special upholstery cleaner did the inside and he had also sent me pictures of it with the upholstery cleaned. Then he called the interior man who said that there's no way that he would have let a car out when it had all that grease. So that obviously happened during shipping and we haven’t even started trying to get that cleaned yet. Then, the gas also got siphoned out of the car. It was actually full of gas when it left the dealership but it was on empty when it got here. I had never bought a car and have the dealer send it out on empty. It didn’t even have a quarter of a tank. So when I started the car up and it was sitting on empty, I knew something was wrong immediately.
We have a big, wide place in front of our property for a trailer to park in front of our property and we had told them to park there. But they parked it out in the middle of the road and that was very dangerous. When they went to take the car off, the ramps broke and dropped out from underneath the front wheels and the frame hit the truck. The car was hanging there and the carrier driver couldn’t move it without tearing up the bottom of the car. He was standing and sitting out in the middle of the road so we had to go get our tractor and lift up the front of the railing and the front of the car, so he could drive the car backwards and we could hook the rails to get the car back off of the trailer.
Fortunately, we had a front loader that was strong enough to lift it up. The guy came off flying off of there and when he drove the thing off, I could see why he could very easily have scraped the mirrors. He backed it on the trailer and that’s probably how he tore the mirrors up. We haven’t even taken it down yet to have the underside looked at if there's damage there but we were gonna have somebody check it.
We’ve spoken with them about all these issues and they’re supposedly working on it. However, they don’t even know about the mirrors because we just found out that the dealer does have before pictures showing there was no damage on them. And we can’t get in touch with Ship a Car Direct’s estimator Jerry. It’s been four days and he will not call us back. We have talked to other people there, left numerous messages and had gotten hung up on 10 times with them trying to transfer us to Jerry. But they are doing everything they can to get us through to Jerry to take care of this.
Ship a Car Direct was perfect but they chose the wrong transport group to do this so I wouldn’t recommend them. It’s a personal car but if it were going into a car collection, it now couldn’t go. They need to pick their transporters more carefully. There should also be a better mechanism for us to get in touch with the adjusters when we have a claim because they won't call us back.
Our apologies for the damage this carrier has caused to your car. We tried to reach out and get this resolved for you. The driver was denying the damage because it was not noted on the bill of lading that was signed on delivery. We have since sent over the carrier's insurance packet to you but we have not heard back on the status of the claim filed. If you have chosen to go through your own insurance or paid out of pocket for the repair we can reimburse up to $500 towards your deductible or repair through our damage free guarantee program. We have already refunded your $175 deposit towards that total. If you still need our assistance in getting this resolved please reach out to us. Thank you
Reviewed June 20, 2017
We were moving our son back home to Boston and we shipped a car through Ship a Car Direct. The quote I was given was favorable and they had it together in terms of their insurance. I felt like they sourced things and they were very clear like, "Hey, this is the window. We can't tell you for sure." There's only one slip towards the end when it was time to pick up the car. We were on the other end of town and they're like, "Hey, we're here to pick up the car." So we were not as prepared. We knew that it would be sometime that day, but it ended up being earlier than we expected. If we had had maybe a couple of hours notice, that would have been ideal. Other than that, the service worked really well. The communication was great. We were constantly being updated. We also made sure that we sent photos of the car in whatever condition it was pre-trip and it came back in the same condition. I'm pretty comfortable referring them.
Reviewed June 19, 2017
Ship a Car Direct is an A1 company. I used them to ship my car from Portland to Michigan. Communication was great, process was easy, was kept informed, they have nice process to help you along. No issues whatsoever. Eve did a great job and the car reached fine.
Reviewed June 19, 2017
Very satisfied with the customer service as well as with the Transport driver. The company worked with me to get a pick-up on the day I requested. Delivery was made on exact time scheduled with the driver. Plus, was assigned an enclosed truck - no additional charge. Will recommended this co. as well as driver.
Reviewed June 19, 2017
I used Ship a Car Direct for the first time and they were amazing. I have shipped cars with other carriers, but none of them compare to Ship A Car Direct. Timely in every aspect, great communication and the car was delivered on time and in great condition. Couldn't be more pleased, give them a opportunity to perform for you.
Reviewed June 19, 2017
Ship a Car Direct was professional, prompt, and very quick with the delivery of my car across the country. They were able to pick up the day after I called to place the order, and the car was delivered to its destination on the opposite coast ahead of schedule. Great experience. I would definitely use their services again.
Reviewed June 19, 2017
I moved and used Ship a Car Direct because of its price and customer reviews. I talked to a guy on the phone a few times and then he kinda kept me updated as far as when the car was gonna get shipped and when it would arrive. I had to change the destination address once and they were fine with it. It got dropped off. It was a good service and Ship a Car Direct served its purpose. It was fast, efficient and cost-effective.
Reviewed June 19, 2017
We're moving from California to Michigan and needed to ship our car. Ship a Car Direct's price and a referral from a friend made me choose them. I called them directly and they provided the information to me. It was a rather tight window and it took five days for my car to get me, which is a day earlier than expected. It was a great experience overall.
Reviewed June 18, 2017
I relocated for work to Portland from Michigan and needed my car to be delivered. Ship a Car Direct was the clearest in their description on what they were going to do online so I chose them. Their quote calculator was accurate. They shipped my car, dropped it off and there wasn’t much concern. The process was easy and I had a really good experience overall.
Reviewed June 18, 2017
I was moving to Houston from California and at first, I tried to window shop for car shippers but I know the other company adds stuff and so the fare goes up really fast. They didn't say that the price is $500 but somewhere, somehow, it’s gonna be $700. But when I asked Ship a Car Direct for the price, they said, “Okay. $700.” So, that’s it, $700. You don’t have to add any extra cost. Their quote is really reasonable too. Plus, their representative John was really awesome. He really helped me a lot.
I’m really satisfied with Ship a Car Direct. From the first time they quoted the price, the customer service and the pickup time had been really accurate. They didn't miss anything and the shipment only took two days. I thought it was gonna be three or four days so I was surprised. It was really fast. So maybe in the near future, I'm gonna use Ship a Car Direct again, because I'm always moving.
Reviewed June 17, 2017
When we were in Colorado, we used Ship a Car Direct to ship our car to Massachusetts. And then when we moved to Texas, we wanted to use their service again because the first time experience was great. The customer service interaction was a regular one. But the way they handled the entire process was soothing from a customer standpoint because we don't have to take too much trouble in reaching out to them. If we are not able to get through to them, we can give them a call back or leave a voicemail. They will do the same and we were able to track what is happening with the processing of the application.
We were also able to take pictures of our car when the car was about to get shipped, so that we are aware of what we would be getting in return. And we both have records. They had an app. So, that gave us peace of mind that what we are sending and the shape of the car, with the current condition, we would be receiving it. That altogether helped out. In terms of experience, it's not one hundred percent that you work with any organization. There are certain things which can be improved. But overall, the experience was great. And if we want to move again, we will definitely use Ship a Car Direct again and I would recommend them to anyone.
Reviewed June 17, 2017
I liked Ship a Car Direct's reviews over the internet so I used them to ship my car when I moved from Texas to Massachusetts because of my job. Their quote was a little bit worse than the others, but I heard that the other companies sometimes charge the low price and then later, they try increase based on the availability. I'm very satisfied with Ship a Car Direct's customer service. Their rep replied very quickly on all of my questions. I will recommend them.
Reviewed June 16, 2017
I used Ship a Car Direct because they had an A rating from the Better Business Bureau. I had my 2008 Honda CR-V shipped From Delray Beach Florida to Hudson NY. Dave gave me an accurate Quote $1250.00 right from the beginning. He explained to me that there are a lot of brokers out there. They will throw out a low ball figure half the price just to suck you in. You sign a contract, You think you're getting a great Deal? NO! Then they set an outrageous price. The bottom line is if the price is too good to be true. IT IS!
I know this for a fact as I was getting a lot of quotes from different brokers saying that they could ship my Honda from Florida to New York for $650. Honestly do you think a reliable & honest trucking carrier that has to pay for fuel, insurance & make a profit is going to give you a break for $650. Wake Up People! Ship a Car Direct DOES NOT use these tactics. The complete process of shipping the vehicle was clearly explained. I was given a direct phone number for the truck driver & his dispatcher. They were great in keeping me up to date as the vehicle got close to its destination. The delivery times WILL BE VARIABLE & ARE ESTIMATES!
Remember that your vehicle is loaded onto a car carrier up to fifteen other vehicles. The truck Will be making other stops for pick up or drop off. The truck driver always tries his best to give you an ESTIMATE of delivery. Other factors include variable road conditions & weather. My experience with Ship a Car Direct was great. They were in constant contact with me even after the carrier had picked up the vehicle to make sure everything went good with the condition of the vehicle to delivery. What a smooth transaction & process. I would recommend Ship a Car Direct to anybody. I DID NOT receive any compensation for writing this review.
Reviewed June 16, 2017
Shipped two cars from NC to CA. This is my first time trying to ship cars. Great customer service experience from initial contact to final delivery. Always prompt in responding to emails/calls. Both cars arrived without any issues. John is great to work with. Highly recommend them.
Reviewed June 16, 2017
I was moving from Madison to Seattle because of change of jobs. One of my friends who had used Ship a Direct before gave a very good review. The free quote I was given by Ship a Direct was good and standard to market price. Their reps were also good and answered all my questions. However, my car pick up date was suddenly pushed back by two days without a lot of prior information and that was a bit of a problem. I had to frantically call them a number of times asking them when it will be picked up. If I had some prior knowledge, it would have been very helpful. Nonetheless, I had a good experience with Ship a Direct so I would recommend anyone else to use them.
Reviewed June 16, 2017
The first time we shipped our vehicle through Ship a Car Direct, we were relocating and so we gave them a call to ship. Their delivery team showed up on time and they were very professional. They delivered the vehicle in great shape. The second time, we had a nanny who got injured and needed to return to her home in California from Chicago. The quote was a little higher than I expected and higher than the quote to bring the car to Chicago but it was reasonable and worth going forward. Their customer service team was patient, direct and honest. Everything they said was exactly what happened. Overall, my experiences with Ship a Car Direct were outstanding.
Reviewed June 15, 2017
Never had any issues! Every time I needed something Stefan was always there to help, and when he wasn't, another person was always there. Great service and made moving quick, simple, and easy! Would 10/10 recommend again. Thanks so much for everything!
Reviewed June 15, 2017
The process with Ship a Car Direct was seamless and professional. Our oldest son was living with family in PA after he graduated from college and was looking for work. He was determined to find his dream job in NYC. After months of looking and interviews, he landed a great job. He decided to not bring the car with him and just use public transportation. We wanted to get his car back to CO for our younger son. We weren't sure the car would survive the drive from Philly to Boulder, CO. We looked at airfare, hotels, gas, etc and the Ship a Car Direct was the most economical option.
We haven't used a car drop off service in years but with the ability to email, text and phone, we were constantly updated on how the process worked. Their follow-through on email and phone along the way... was very well done. They kept in contact every day with a good status report and contact information of the driver. The driver called the day before arrival and on the day of delivery to confirm the address and location. He was polite and on-time. Our son is thrilled to have a car again.
Reviewed June 15, 2017
I was moving and one of my friends who used Ship a Car Direct referred me to them. Their prices were reasonable and their customer service was fine. Everything went smoothly and I got my car early. It was a very convenient experience and I'd recommend Ship a Car to my friends.
Reviewed June 15, 2017
We bought a vehicle in Arizona and we had to ship the vehicle to Michigan. Ship a Car Direct has the cheapest price. Their customer service team is very good, too. They were all emailing me. I just probably started too soon, about six weeks out, because the reps from the company didn’t know anything until a truck guy comes out of that way. But they kept me abreast of everything, picked the vehicle right when they were going to, and got it here at the right time. And everything was very smooth that way. I was very satisfied with Ship a Car Direct.
Reviewed June 14, 2017
Got Ship a Car Direct when I moved from Texas to California and it was good service. The quote was fair and set up was just via very thorough emails. Everything’s straightforward.
Reviewed June 14, 2017
I decided to ship a car to the East Coast for my son. I did some online searches and Ship a Car's price seemed fair, and with their good feedback, it seemed like the best option. Their customer service was excellent. Their rep Dave answered a couple of questions that I had and I was satisfied with his response. Working with him was great. Also, my vehicle was shipped promptly and in good condition. I'm going to have to ship the car back at the end of summer and I will definitely use them again.
Reviewed June 14, 2017
I bought a car, which I had to move from Arizona to Pennsylvania and Ship a Car Direct was recommended by a friend of mine. In the past I've had horrible experiences with other companies but Ship a Car Direct has got it figured out. The quote was very fair and they had great customer service. They stayed with me when they got a driver. The driver’s okay too and the car arrived in good condition. I had a great experience. In comparison, all the other companies want to hide or play silly games. I contacted two others that were shady.
Reviewed June 14, 2017
Ship a Car Direct was better than the first company I’ve used. The quote I was given seemed fair. It could be a little cheaper but you get what you pay for in that industry. I interacted with their representatives mostly through email and they're professional.
Reviewed June 13, 2017
I did my homework before getting my car shipped. I had contacted several companies and gathered information online. There was good feedback for Ship a Car Direct so that's what I used. David helped me set up but my son Eric had to take over when my blood pressure went up. It was good and David was very helpful. However, they wouldn’t come down the Eastern Shore so we had to drive the car to Baltimore where my other son lives and they picked it up there. The guy who got the car was terrific. He was right on time and it all went well.
Reviewed June 13, 2017
I am pleased to recommend Ship a Car Direct. Chris and his team found a carrier for me who delivered our vehicle on time with no damage. Having found them, we will no doubt use them again in the future.
Reviewed June 13, 2017
1 Star is unfortunately the lowest rating permitted... My car was supposed to be shipped via auto train. It arrived 5 days late. Was dropped off with a broken axle. They waited until I was out of town so a friend had to sign for it. Was basically barely able to be driven to the repair shop. Cost almost 1000 dollars to repair. Their insurance refused to respond to my inquiries to pay the bill so I am left to pay. Terrible organization.
Reviewed June 13, 2017
Matt and Maricel provided an excellent customer service. They answered all my questions and provided the documentation I requested. The pickup and delivery of the car was as scheduled. All went well! Thank you for a great service!
You're welcome, Gloria! Thanks for giving us the chance to help you with the move!
Reviewed June 13, 2017
Shipped car from San Diego to Seattle. Good customer service, easy to work with. No surprises and car was picked up and delivered as promised. While it is never cheap to ship a car, the pricing was as promised and less expensive than other reputable places I had checked out. Would definitely recommend.
Reviewed June 12, 2017
All went well with shipping my car. Only issue was car being dirty upon delivery. But, most importantly, zero scratches, scrapes, dents or others. Best parts of whole process were exceptional communication and reasonable pricing. I'd use Ship-a-Car-Direct again.
Reviewed June 12, 2017
I used Ship a Car Direct to ship a 2007 Toyota Yaris from Columbus Ohio to Lake Worth, Florida. I worked with Scott and he made the whole experience pleasant and stress free. Everything worked out as Scott had described from the pick-up to delivery with one exception. The vehicle was delivered after dark to the destination and had to be looked over with a flashlight. Everything was ok, but this could have been an issue had there been body damage noticed the next morning. I rated Ship a Car Direct with 5 stars since the rest of the experience and the fair price overshadowed the after dark delivery. I would not hesitate to use them again!
Thank you for bringing that to our attention, John! You may note that pick up or delivery should be during daylight and the carrier will be able to handle the request. Glad to hear the car made it safe!
Reviewed June 12, 2017
Ship a Car Direct was informative, helpful and professional. Vehicle was picked up when promised and delivered timely without any problems. Our driver was super helpful and easy to work with on both pick up and delivery. Highly recommend.
Thanks for recommending our service, Sheryl! We are very glad it all went smooth!
Reviewed June 12, 2017
My sister was giving her car to me, but it was across the country, so I had to ship it to where I was. I looked at some quotes and Ship a Car Direct was one I felt comfortable with. It didn't feel super shady. I took advantage of the online quote calculator, but I also have done a car transport before and I was not so confident in those numbers. I wanted to talk to a human and make sure that those were correct. When I called, John was easy to talk to in terms of not being really pushy. He wasn't a sales guy, more of a customer service guy. We went through a couple of different options. He was helpful and let me know what their process was. He was available every time I called him and I was happy with that.
The quote was fine and I understood where they came from, but I also felt it was a bit high. I know it's broker-based, but their cut on it was a little higher than the competition's, in general. However, the level of service was very good. When I got the vehicle, there were really good pictures of the car before and after the pick-up point. It was emailed to me, and I could see it online. The driver went through it with me. I had some damage to the car before, so he wanted to make sure that it wasn't on him and it was very clear that it was there at the pick-up spot. I liked that it was accessible afterwards too for a few days.
Reviewed June 11, 2017
I moved across the country for work so we looked for multiple providers to ship the car and some of the first ones said they'll charge me with $950. But after speaking to a live person, they said it was going to be $1,600 so I didn't go with them because the price went up significantly. So my wife called a couple of other places. What I really liked about Ship a Car Direct was we spoke with a live person from the beginning. He was really nice. He answered all of our questions when we had further questions and he followed up. We called him and he would call us right back.
The guy I spoke was the one that made us go through with it because his level of communication was great. He replied to our e-mails right away. We spoke with him seven or eight times before we actually made the decision, asking questions, and he never sounded annoyed. Most of the questions, he answered right away. Some of them he needed to look into. But he always sounded happy to help us. We decided not just to ship one car but we ended up shipping two cars because of his level of customer service and making us feel confident that we were putting our cars in a good person’s hands.
So the customer service was great and we appreciated that. It’s a scary decision to ship your car across the country with somebody you don’t know so he made us feel at ease. And when the drivers picked up the car, I'm sure they were tired but they were still polite and professional so it kinda worked out. The timing was perfect too. If they were going to be a couple of hours late, they notified me so I liked the communication.
Reviewed June 11, 2017
Great service. I checked prices and reviews from numerous sites before deciding on giving my "baby" to a transport company. My car is just 2 months old so I was hesitant! Bruce came through - keeping me informed, even rushing to get me a carrier within 2 hours after the one I expected broke down! Very professional and efficient - including the driver. I live on a very tiny street and expected to have to meet the rig elsewhere. Driver surprised me by taking car off rig. He parked on a wider street and driving right to my front door. He then had to walk back to his rig! So accommodating! I highly recommend this company. Even arrived earlier than expected!
Reviewed June 11, 2017
I shipped a car from Chicago to Portland. I did a lot of research and there's a lot of scummy drivers. I asked for a quote and I got a million phone calls and it's just obnoxious. And then I happened to find Ship a Car Direct through one of the sites and had sent them an email. I was super pleased with the service. They were really willing to work with me and talk to me about the process.
I had it dispatched on Monday and I got a shipper the same, exact day. It was very abrupt. The guy that I worked with was super responsive whenever I had questions or whatnot. And I ended up using the online chat to determine whether to pay the shipper with a cashier's check or cash and they were super responsive as well.
Plus the carrier driver was really good. I watched him the entire time he loaded my car. It was a stick so I was worried that he'd not be super kind to it. But he was really great and really gentle with the car. He seemed to know what he was doing and made sure it got loaded. I ended up meeting the truck driver but not at my residence. He offered to bring the car there the next morning and I just said, "Hey, if you're stopping for the night, close to home, I can come meet you." So, I just met him and it was super easy and straightforward. It was an overall good experience and I felt good about selecting them as the broker.
Reviewed June 10, 2017
Overall I was very pleased with the job done by Ship a Car Direct and DIL Transport Inc. Bruce at Ship a Car Direct did a great job taking me thru the process of transporting my car from California to Illinois. All went well. My car was picked up 5 days after the ship date and arrived in Illinois 1-day earlier than estimated and in excellent condition.
Reviewed June 10, 2017
I had to ship my car from Cleveland to Austin and my experience couldn't have gone better. My car was picked up on time and it only took one day to get it down to me. It came in two days earlier than I thought and was delivered to me in the best possible way.
Reviewed June 10, 2017
Ship A Car Direct was outstanding. The process was easy. They provided clear and simple communication by both phone and email. The selected carrier was on time for both pickup and delivery. Would recommend them and the carrier to anyone needing to ship a car. Complete peace of mind.
Reviewed June 10, 2017
We bought my daughter's car. She lives in Dandridge, we live in Denver. And so we had to have it shipped here. Ship a Car Direct seems to have good reviews and they were located in Boulder. I used the online quote calculator and was able to compare them with other quotes that we had. The quote was higher but again they were in Boulder, which is 30 minutes away and that's how comfortable it is. I had good to excellent service by the customer service representative. I got a lot of emails, a couple of phone calls and they answered whatever question I had. They were knowledgeable and professional and they kept me updated on where the car was and what day it was going to be delivered and they delivered it on time.
Reviewed June 10, 2017
We needed to move a 2007 Honda Civic from Houston, Texas to Charlotte, North Carolina. We got a reasonable quote from Ship a Car Direct's online calculator so we submitted a request. A customer service representative called me to let me know what was going to happen and that he would be my point-of-contact the whole way through. He was phenomenal! We had arranged the transport but had a problem at our end and weren't able to meet the originally scheduled date. So, I called them and he adjusted it to accommodate our new schedule. Everything went really, really well with the exception of once the car was loaded and on its way to Charlotte, the truck broke down and it took about a week longer than we expected it to. Overall, it was a very good experience. I couldn't have asked for better, particularly the customer service.
Reviewed June 9, 2017
I had never used a car shipping service before and was anxious, but it ended up being the smoothest part of my move from CO to MD. My car was picked up and delivered on time and in great condition. It was a very easy process from start to finish, and the price they quoted (the final quote) is exactly what I paid. I would use this company again.
Reviewed June 9, 2017
I was relocated to Rhode Island as part of my job, so I was shipping my car over to my new location. My friend recommended Ship a Car Direct and he said he used them twice and had a positive experience. I submitted a form and got an email back. The quote I got was $925 and my employer was reimbursing up to $1,000. I communicated with their rep mostly by emails and I've been able to get prompt responses. During the initial call, Angela went over what to expect. I have never shipped a car before, so she gave a good overview of how the whole process will happen. Overall, Ship a Car was very efficient. I'd give their name if a friend asked for a recommendation.
Thanks for sharing your positive experience. Hope you enjoy your time in Rhode Island!
Reviewed June 8, 2017
They were very transparent with the entire process constantly keeping me updated. It took 5 days from LA to Chicago and my car was in perfect condition. Cost me $850. The driver was very polite. Did not try to play games. This was during the summer and after Memorial weekend so I was pleasantly surprised. Would use again.
Reviewed June 8, 2017
First time shipping a vehicle. Ran across many generic recommendations for uShip [including eBay, where I bought the vehicle]. After rooting around a bit online I found some discussions by haulers who were not pleased with some of uShip policies, something about using unlicensed [DOT] drivers. I have no way to verify this. However I found great reviews for Ship a Car Direct and decided to check them out. Once I made contact everything was real easy. Based on my one experience I can recommend them. Oh yeah, I asked and they sent me a copy of the hauler's DOT license.
Reviewed June 8, 2017
We were extremely pleased with the service. Everything went smoothly from start to finish, and we were kept informed every step of the way. Their price was very fair. I highly recommend Ship A Car Direct.
Reviewed June 8, 2017
We moved from New Jersey to Arizona and our car got shipped by Ship a Car Direct pretty much on time and no damage at all. I went with them because their online reviews are pretty good and I got a quote and it was in the normal range that any auto transport company was offering. They said it was two weeks before I get the car and I got it in like five days instead. That was really good. I would recommend this to anybody who wants to get a car shipped for a long move.
Reviewed June 8, 2017
I moved from Arizona to New Jersey, so I had to have my car shipped. I just went through reviews and Ship a Car Direct was the best one that I found so I picked them. I used the online quote calculator and compared various companies which were available and which were in my price range then I went with the reviews based on that like the comparison of price and service provided by these companies like Ship a Car Direct. I then I talked to one of the representatives who helped me out throughout the process. I was happy because it felt like a fair quote. It was somewhere in the range which I'm going to end up paying so I was already ready for it. The customer service representative was helpful, knowledgeable and professional. I’m happy with the service they provided because it went smoothly and on time and my car wasn't damaged.
Reviewed June 7, 2017
My son is in the military and I needed to ship his car to his sister's house in Texas so he can pick it up when he gets back from overseas. After researching and reading many reviews I picked Ship a Car Direct. I am glad I did. Bruce was a big help with explaining how things worked and helping me decide what dates to select to get the car there when I needed it there. The company that picked it up was professional, courteous, and on time. The driver went out of his way to accommodate the delivery of the car to my daughter's schedule. Marceila was the customer service rep for Ship a Car that helped me after the car was delivered. She was great. Highest praise to all the folks involved. Thanks!
Reviewed June 7, 2017
Thanks!
Reviewed June 7, 2017
I was moving, due to job relocation, and needed to ship our cars. Ship a Car Direct had good reviews and it was really good to get a price range without having to provide any personal information. I looked at other places and read forms, and the quote that they gave me for my auto transport seemed right in line with what was to be expected. Moreover, the interactions that I've had with the customer service reps were great. They were friendly and knowledgeable, and kept in touch with me every step of the way. Then they followed up with me to make sure everything was good once the cars were delivered. In general, my experience with Ship a Car Direct was pretty seamless. They got there a day earlier than they expected. The cars were in perfect shape when we got them. The driver kept me apprised of where he was the whole time. It was a great experience.
Reviewed June 7, 2017
I used Ship a Car Direct a couple of years ago when I moved across country for work and used them again when I got a new job across country again. I used their online calculator initially and it was fine, but once you know about the whole process, the online quote calculator doesn’t really make any sense because it all depends on the urgency as well as the distance of the move, the type of car, and how long. The urgency will basically determine how much you’ll end up paying. If someone tells me, “Hey, you can save a thousand dollars if you can wait a month.” I’ll try to make ends meet so that I can wait 30 days to send my car out. But if somebody says, “Oh, it’s only worth another $200,” I’ll try to wait for two weeks and then see if the price goes off.
I called the same guy who I had worked with before to see if he still works in Ship a Car Direct. It’s good working with him. The only issue about this company is that outside of office hours they use a help desk team somewhere else in the world. They’re not that helpful as it is when you get in contact with the main team during office hours. But I would definitely recommend Ship a Car Direct to a friend. Their services have been excellent.
Reviewed June 6, 2017
Fantastic service. After requesting a quote, I had direct contact with someone who informed me without pressuring me. They did not use car salesman tactics to try to scare me into giving them my business. After deciding to go with them, I was extremely pleased by the level of service. Frequent communications from both the contact person as well as the car drivers.
Reviewed June 6, 2017
The representative who handled my request (Eve) was very patient with all the questions and answered them with utmost clarity, once the order was placed, the staff was still in touch through various modes like email, messages, calls and made sure that everything went smoothly. Overall I liked the service provided by Ship a Car Direct.
Reviewed June 6, 2017
I'm extremely satisfied with Ship a Car Direct's service. I had to ship my car when I moved to Houston for my new job. My friends suggested Ship a Car Direct and when I felt that the quote was reasonable upon checking it, I directly called them. Right from the beginning and if and when there is a change, I get updates. From start to end, the communication was very good and that's why I liked them very much. Even the driver was communicating. He called and asked me what time was good for me. After the car was delivered, I needed a bill so that I can reimburse the money with my office so I contacted them through email and they provided me the bill as I requested. They followed up, too. They should keep up the good work.
Reviewed June 6, 2017
We purchased a vehicle on eBay and we're unable to get to the car to even look at it, so we needed somebody to pick it up and deliver it to us. We look at the quotes eBay gives us, but then we cross reference it to the consumer reports and Ship a Car Direct was the one company that came up as having a really good reputation above anything else. I wanted an interview and see what the customer service was like first, so I called and I was really pleased with the response and the information that was given. It was very upfront and I felt that it wasn't a pressure sale. It was basically, "This is what we do, this is what we're really good at, here are some of the challenges that you're going to face." It was very realistic and good at setting expectations.
We were told to call them back if we wanted to resume. We decided not to go with the lower rates that were contracted through eBay, which I'm assuming a lot of people do. We went directly with Ship a Car Direct and we didn't put it out to any other bid. Whoever is answering the phone was very responsive. She picked up our email quote on a holiday and it gave me a real nice comfort level to know that the car was going to get here quickly. My husband and the salesperson interacted with the carrier driver and as soon as the car was picked up, we got an email from the seller saying they are great guys.
The seller was a business person as well and fairly concerned that his baby car was going to a good person. It gave us comfort to know that he felt the guys were good. When they came to drop the car off, they gave us a call and let us know that they couldn't get to our house. They told us where they felt they could unload safely. By the time we got there, they had the car mostly unloaded and apologized for it being dirty because it was a closed carrier. It was dirty because they went through several storms and there was a hole in the trunk. We can fix dirt. As long as there is no damage, it was not a big deal.
Reviewed June 5, 2017
Ship a Car Direct was a little bit more expensive but I wanted to make sure that the car was going to be transported safely and the reference from my friend was what made me go to them. They were always responsive. They pick up the phone, they email me, they let me know when the car was being picked up, where the car was, when it was to be delivered and everything went well. It was a great service. I'd recommend it to a friend.
Reviewed June 4, 2017
We were moving from Tennessee to Wisconsin and I needed to move a vehicle but didn't want to drive it. I wanted a transport company to move it. I looked at Consumer Reports and it gave me a list of the top 10 auto transport companies and I picked Ship a Car Direct. I called them and got a quote. They were very communicative throughout the whole process. They did a great job and took care of the car, and that's what I wanted. It was a great service.
Reviewed June 4, 2017
I relocated from Seattle to New Jersey and I reached out to many shipping drivers and companies. I liked Ship a Car Direct because they have a good rating and less complaints in the website that they went through. Their price was also very reasonable. Most companies ask for about $400 depending on the driver so the price actually is $975 including all the tax.
I called the broker and he sent me the quote. Then he asked me to put a deposit of $277 upfront and I paid that. After, he connected me with the vehicle transport company, I called them and I scheduled the pick up. But he called and emailed me to ask about the status of my schedule with the vehicle transport and kept following up with me everyday. Overall, the experience was really good and awesome. They delivered my car on time and everything went well. I shipped the car on Monday and it reached here the following Monday. And there was no scratch or damage on my car. I would recommend them to my friends.
Reviewed June 3, 2017
Shipping car from El Dorado Hills to Roseland, NJ: I was impressed how easy the whole process; my car was picked on time and delivered on time in the same condition it was picked up. I could not have hoped for more positive and easy process. Ship a Car Direct puts one's mind to rest; for they take care of the rest!
Reviewed June 3, 2017
The process was easy, simple with clear communication by email and phone. The selected carrier was on time for the pickup and delivery. Would recommend Ship A Car Direct to everyone. They made the process worry free.
Reviewed June 3, 2017
Ship A Car Direct is outstanding! This was my first time shipping a vehicle and John was fantastic every step of the way. It began with an email that contained several short video clips that explained the process. The pickup and delivery was on time. They kept in touch with me every step of the way as well as following up with me after delivery. Ship a Car and their carriers are very professional. I highly recommend using their services... I know I will!
Reviewed June 3, 2017
I got a job out in Texas so I had to ship my car out there. A lot of the reviews for the other transport companies have horror stories about how the car came destroyed or ruined but the reviews for Ship a Car Direct were really high and they guaranteed that if my car was damaged, they'd fix it. So for the extra $200, it's worth it to have a car come in one piece. One company gave me a quote that was lower than Ship a Car Direct but the reviews were what did me in there. Then I got an email a day for two weeks from Ship a Car Direct about all the different details of the shipment. They also had an iPhone application so I can document what my car looked like before it's shipped and after it's shipped. They were really helpful, it was a great service and the peace of mind as well as the customer service they supplied made up for the fact that they were a little more pricey than others.
Ship a Car Direct Company Information
- Company Name:
- Ship a Car Direct
- Year Founded:
- 2008
- Formerly Named:
- Safe-Direct Car Shipping
- Address:
- 150 Murray St Unit 224
- City:
- Niwot
- State/Province:
- CO
- Postal Code:
- 80544
- Country:
- United States
- Website:
- shipacardirect.com
