
Ship a Car Direct Reviews
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About Ship a Car Direct
Ship a Car Direct is an auto transport broker that sets customers up with one of its pre-screened car carriers and answers any questions clients have about vehicle transportation. The company offers open and enclosed vehicle transport and accommodates any size of vehicle.
- Door-to-door shipping
- No upfront deposit required
- $500 built-in insurance
- No terminal-to-terminal shipping
Ship a Car Direct Reviews
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Reviewed April 13, 2017
This was not the first time using Ship a Car Direct. We worked with Angela to ship our 2010 Camaro and it went flawlessly. We decided to use Angela again for the shipment of our 2014 Kia Forte. Pickup was on time and without hassle. Arrival at destination went without a hitch. We would use Ship A Car Direct again.
Reviewed April 13, 2017
We’re temporarily relocated to Florida and we’ve been using a rental car for a while so we decided to just ship our car. I had been thinking about doing this for a while and I have gotten estimates several months earlier from other companies and when we finally made the final decision, we went with Ship a Car Direct because their estimate was reasonable and there were some very informative videos on their website. During the course of the transport, when I had any questions about arrival times or anything like that, the people at Ship a Car immediately got back to me. Dealing with the carrier driver went very smoothly and the delivery was perfect. The hardest thing for me was I could’ve done this when I was back at home in December and I didn’t. So, I had to have my sister deliver the car to be picked up, which I was worried about. And from her comments, she said it couldn’t have been easier.
Reviewed April 12, 2017
The service (shipping 2015 VW Touareg) was exactly as expected, on time and on quote. Would recommend to my friends. You could go cheaper but Ship-A-Car gives you peace of mind because they have already weeded out sub par shippers for you so you do not have to do the research for yourself.
Reviewed April 12, 2017
I planned on driving my car from Seattle to North Carolina and a week before my trip plans changed and I needed to find a way to ship my car direct. I admit, I was skeptical at first, but with one phone call, I spoke with Eric at Ship A Car Direct and my car was scheduled for pick up 2 days later. Eric and my driver were very kind and kept me informed. My driver was very responsive and did a great job making me feel that my vehicle was in good hands over numerous text messages. Six days later my car was parked out in front of my new home in North Carolina. Overall, it was a great experience and I would happily ship again or recommend a friend to ship their car through Ship A Car Direct.
Reviewed April 12, 2017
I was moving to Phoenix so I wanted my car shipped. It was in Ohio. I went online and I was comparing different companies, and then I selected Ship a Car Direct. The transport organizers explained things to me. Whenever I needed help, they were available. The carrier driver informed me when they'd be bringing the car. Everything went smoothly and my experience was good. I’ll recommend Ship a Car Direct to a friend.
Reviewed April 12, 2017
I was moving cross-country and needed to ship my vehicle. Ship a Car Direct had really good reviews. I used their free quote thing online and then when I called them, they were extremely helpful. They quoted me about a month earlier and then I decided to actually go ahead and ship the car with them and they honored that price. This was my first car that I've ever shipped and I was making it more complicated than it needed to be and their reps were there to answer every single one of my questions. Then their carrier driver was there to pick it up and he was courteous, answered some of my questions and was more thorough than I was, which was great. So overall, they made it extremely easy for me.
Reviewed April 11, 2017
This is the second time I used Ship A Car Direct. The site was very easy to use to place my order. I received carrier confirmation within 5 days of placing my order. Excellent communication throughout the whole process via timely emails and text messages. The driver was excellent and delivered the car ahead of schedule. I appreciate the follow-up call and email after delivery of my car. If I have to ship another vehicle, I will definitely use Ship A Car Direct.
Reviewed April 11, 2017
Working with Ship a Car Direct was easy and hassle-free. They did an excellent job of explaining the process and answering my questions. Then, they connected me to a trucker who was courteous and reliable. He showed up to pick up and deliver my car on time, always calling in advance. In a nutshell, Ship a Car Direct delivers!
Reviewed April 11, 2017
I had to ship my car across the country for work. I had very little time to handle the logistics and found Ship a Car Direct online. I got a good quote and had fine interactions with the representative. They got my car here really quickly. It took them four or five days which is a very short time.
Reviewed April 10, 2017
From start to finish my experience with Ship A Car Direct was outstanding. Staff provided excellent information, arranged a carrier who pick up the car on time, transported it and delivered in great condition on time. Well done.
Reviewed April 10, 2017
Kosta handled my shipment and did a fantastic job. He took care of the few issues that arose with the shipper and inspired confidence in the process. This was a shipment that went from coast to coast. It was also the first time I have shipped a vehicle.
Reviewed April 10, 2017
My fiancee was moving back to California from Woodstock, Maryland, and I needed to ship a vehicle. I went with Ship a Car Direct because I've used them before to ship a car here and I had used them once to ship my son's car across the country. The quote that they gave me was fine and competitive. It was pretty straightforward with the customer service rep. I was able to contact most the time the gentleman that was looking for the truck and the driver, so it was fine. The driver wanted a little bit more money. So the dispatcher took a little bit less on his end, and that was good. The drivers that arrived there were friendly and they were able to take a few more things for a price. They usually do this, so it worked out.
Reviewed April 9, 2017
This was our first attempt at shipping a car and with Scott's direction and assistance. It went very smoothly from pick up in Florida to delivery in Connecticut. It was arrived in perfect condition and we will not hesitate to use their service again, should the need ever arise. Thank you.
Reviewed April 9, 2017
I was relocating from California to Washington. I found some good reviews about Ship a Car Direct and the quote I got was pretty competitive. Their customer service communicated at every stage which was a good thing. They kept me posted about the progress and that has helped. I blocked at the very last so it was pretty helpful for me that they could help me in the next 48 hours because I did not get the service from the one where we block from. I called them very late and they were responsive. The driver kept me posted, too. They took my car and delivered in 3 days and my vehicle condition was in the original form. Overall, the experience was very good and seamless.
Reviewed April 9, 2017
Great service. Angela was very helpful with our first auto shipment. Great price for a peace of mind. She set us up with All Around Transport and you couldn't ask for a better transport company. The car was picked up on time and delivered the next day 800 miles away.
Reviewed April 9, 2017
It was too far away to drive my car from South Carolina to Nebraska so I decided to have it shipped. I found good reviews about Ship a Car Direct so I called them and they offered me a quote. In the end, what I paid was very close to the initial quote they've given. The transport organizer is a busy guy. He sent me a couple of emails, but I had to wait a couple of days for an answer. But he let me know that he was trying to get in contact with different drivers and told me to be patient. So, I knew ahead that I had to wait. However, the carrier driver had mechanical problems on Friday and they had to wait until Monday to pick up my car. He said that one of the long axes of his truck broke and he had to take it for mechanical repair, and it took three days to get it done. Other than that, everything was very nice and he delivered the vehicle in perfect condition.
Reviewed April 8, 2017
This is the second time I have used Ship A Car Direct to transport a car. Both times they did a great job arranging the pick-up within the designated timeframe and then delivering the car in perfect condition to the destination. I'm a happy customer!
Reviewed April 8, 2017
I bought a car at an auction and needed it shipped from Raleigh to Pennsylvania. I found Ship a Car Direct on Google and saw a couple of ratings, too. We used the free quote calculator and the quote I was given was fair. It also helped me in making a decision to go with them. Their rep was very honest about the price and helped me, and the driver was also good. The first company that I went with was too low and I couldn't get the car shipped quick enough.
Reviewed April 8, 2017
Their quote was reasonable. I thought I'd give Ship a Car Direct a try after seeing good reviews about them. I was relocating due to my job and the move was more than 3,000 miles away. The interactions with their representative were quite good. They were updating me periodically. My car arrived on Monday. I identified the courier and I had all the questions regarding the insurance and they answered everything. After that, they asked about whether I got the car. The follow up was there even after the car was picked up. On the whole, I was happy with the service provided by Ship a Car Direct.
Reviewed April 7, 2017
We were kept informed at all times. The people were friendly and informed. Our car was pick up on time and transported to RI without any problem. It was transported in a closed trailer and arrived in great shape. We will use this service anytime we have our car shipped.
Reviewed April 7, 2017
The vehicle was purchased from one location and needed to be brought to where I was at, which is roughly 600 miles. I'd used Ship a Car Direct in the past and everything went well so I used them again. They are faster than the other people estimated. I got a fair quote and everything went great. There were no hiccups, delays, or surprising hidden fees, and everything went as scheduled. The level of service provided was a hundred percent and professional.
Reviewed April 7, 2017
I inherited my mother's car and had to ship it as she was out of state. I went online and Ship a Car Direct's website looked more informative than the others. So, I felt more confident with them. The online quote was too high originally but I called back and we came up with a strategy to put it in a lower quote, wait a little bit, and we were successful. Their customer service representative was fine. And it seemed like the car got picked up pretty quickly. I got a call saying that somebody would be able to pick up the car right away. So, it all happened pretty fast once we've lowered the price. Everything worked out fine and I would recommend Ship a Car Direct to a friend.
Reviewed April 6, 2017
I contacted John at Ship a Car Direct on Mon., April 3rd, to request a car transport. The car was picked up that same afternoon and delivered in Southern CA Wed morning. The car was in the same condition as when it left WA state and we could not be happier with the speedy turnaround. Great service - better than I imagined. Will recommend you guys to everyone who needs a car transported. Thanks again!
Reviewed April 6, 2017
Everything went perfect. Great communication between all parties involved. The 100% damage free guarantee was the reason I chose this shipper and it all went to plan. Car arrived on time with zero damage. I would absolutely recommend Ship A Car Direct.
Reviewed April 6, 2017
I was moving across country for a job and I got a good and reasonable quote from Ship a Car Direct. Their quote process was definitely good. There were other companies that required to put in all information and I didn't even bother with them. I spoke on the phone a few different times with the rep Eric because he was pretty thorough and good. He followed up to make sure everything was going smoothly. He was really great, very helpful and polite.
Overall, the level of service provided was good. Everything seemed to run pretty smoothly, except for the delivery and pickup windows, which were a moving target because they can't give me a specific time of when they were gonna be there. There were a couple of times they called early and asked if they can show up early and then it's gonna be another couple of hours. I was able to accommodate that because I haven't started the job yet. But if someone had a tighter schedule then that may be a little trickier. At any rate, everything turned out great. I got the car on time and everything was fine. I'd recommend Ship a Car Direct.
Reviewed April 6, 2017
We bought a car and were trying to ship it from the dealers in Minnesota to our residence in Seattle. I did an online search for a good shipping company with good reviews. I found good reviews for Ship a Car Direct put on BBB and ConsumerAffairs website, and based on the reviews, I thought Ship a Car Direct was a good brand and decided I would give it a try. I asked for a quote and got a reasonable one. After which, I was contacted by an agent, John, and he answered the question I had. The overall process was pretty clear and straightforward. Ship a Car Direct has good customer service, and there were no damages to the car. The driver did not know much of English though.
Reviewed April 5, 2017
I'm a dealer and I was shipping a car from my dealership to a customer down in Texas. I've used Ship a Car Direct before and I was happy with it. The quote I got was fair and exactly what I thought it would be. For this instance, it was all done digitally and I haven't really talked to anyone. Prior, I typically dealt with John and our conversations have been perfect. He was very involved, engaged, communicated a lot with me about what was going on in all the different touch points, so he did a very good job. The service Ship a Car Direct provided was quick, responsive, and easy to use. It's been a very good experience and I would recommend them to anyone.
Reviewed April 5, 2017
There was a training job for me and I had to move my car from Illinois to Mississippi, so I reached out to Ship a Car Direct. They phoned and I asked them the date and then I gave a window of the date I'd like to get the vehicle. They had already done the first and so I was really happy. When I took the quote, I gave them update as to my apartment and that time, they already picked up the car and moved to a hotel a couple of miles away but still the quote remained the same and they did everything smoothly. They delivered the car the day before the promised date and the experience had been awesome.
Reviewed April 4, 2017
I would like to thank Kosta and the company for doing a good job of communicating with me throughout. When finding a carrier was a bit difficult, Kosta was most helpful in incentivizing a good carrier at his expense to expedite my shipment. The delivery at the destination was on time.
Reviewed April 4, 2017
In comparison to the other companies, Ship a Car Direct's quote for moving the car across the country was competitive. They weren't the lowest, but they had the best reviews which was my deciding factor. Everything was pretty well laid out online with their FAQ videos. I had all the information I needed just by visiting their website.
Reviewed April 4, 2017
I purchased a car in Orlando, Florida and needed it shipped to Virginia. So I checked the reviews on BBB and went with Ship a Car Direct. I got a quote of $4,400 from the online quote calculator, but it's not accurate so I had to email them and talk to somebody to get an accurate quote. For the most part, the reps stayed in touch and they did everything they said they were gonna do, so I don't have any complaints. There were no hiccups and nothing to really rave about. Overall, it was a solid service and a good experience. They got the job done like they said they would in the time frame.
Reviewed April 3, 2017
I was moving from Houston to California and I was searching for a company that can ship my 2017 Dodge Charger. Then I found that there are brokers who will pick the companies for me. I just have to pick a good broker. Finding Ship a Car Direct's website, I found it simple and easy so I picked them just to try. I called them and requested for two quotes, one for a closed container and another for an open container. The closed container was expensive so I went ahead with the open container.
Another good thing about Ship a Car Direct is that there's one single person who was my point of contact. His name was Scott. Having him gave me a feeling that I have one person to trust and to talk to especially if I have any questions. I called him once to make sure that the transfer of the car will happen on time because there was no option for failure especially that I had a lot of things arranged one after each other. He gave me the number of the company they chose to transfer my car with. I called that company and asked if they can make it on time or if there is any chance to delay. They said they will do it on time.
The driver was a professional. He drove the car and took it up to the truck very smoothly without hitting the car, like he has done it a thousand times. He was even calling me, telling me where he was exactly and where to meet. Ship a Car Direct has an application to take pictures of the car before and after and that's what the driver did. It was all good. But I don't see why I need to go to the broker next time when I can just go and contact the company. Probably that way, I'll get a cheaper quote.
Reviewed April 2, 2017
I was moving cross-country for work. I needed to ship my vehicle, Infiniti, and Ship a Car Direct gave me a very fair price compared to others. They also have great customer service and they're on top of everything. Our interactions were mostly phone conversations and some emails but it was very thorough. It was great communication.
Reviewed April 2, 2017
I had a collector car that needed to be transported from my Michigan home to my California home. I found Ship a Car Direct on Google and they had good ratings. Their price was also the best for an enclosed trailer and they could ship the car immediately. They called and emailed me and everything went fine. They were very communicative without any problems. I have absolutely no complaints. Overall, it was a good experience. They provided excellent service. I'll use them again.
Reviewed April 1, 2017
I was moving from California to Colorado and shipping my vehicle through Ship a Car Direct was very simple. I liked their price and they gave me a guaranteed pickup and delivery date. They were easy to work with. It wasn't like talking to the other companies I contacted. A lot of them told me that they would put the car on the board, meaning they would put the car on the forum but I never heard back from those people. Then some of them just quoted me too high. Overall, it was a good experience with Ship a Car Direct.
Reviewed April 1, 2017
I moved from New England to Texas and went with Ship a Car Direct because they seemed like the easiest to deal with. The quote I was given was a little bit more than the other places but it also seemed a little bit more straightforward. So, I was okay with it. They called me right away and I dealt with the same person over and over again which is so much easier because they seem to know how I was and what I was trying to do.
Reviewed March 31, 2017
I shipped a car to send it out to California. The reviews of Ship a Car Direct looked good and the quote in the online quote calculator was competitive. Plus, working with my customer service representative from scheduling my transport until the car was delivered was efficient and they kept me up to date with the developments. However, there was a major flooding in the Lake Tahoe area at that time so Ship a Car held the car up by a day but they let me know what happened. My son got the car and the transport went very smoothly.
Reviewed March 31, 2017
I was moving from Hawaii to Texas. It was hard to drive the car across the water. I reviewed a couple of auto transport companies and there were some good reviews from Ship a Car Direct's previous clients so I thought I'd give them a shot. The transport organizer was quick to contact me and answered any questions. I had a change in the schedule of departure and he was quick to respond and make sure that everything was readjusted and taken care of. Also, the driver coordinated the drop-off and was good, professional, and accommodating. Everything went great. I'm shipping a second car and I'm using them again.
Reviewed March 30, 2017
The quote that Ship a Car Direct gave me was very attractive. Their customer service reps were friendly and answered all of my questions. I would recommend them.
Reviewed March 30, 2017
I purchased a vehicle in Iowa and I live in Massachusetts. I was leery about doing the shipping. I wanted to make sure I was with a reliable broker so I checked out some guys on BBB and their names didn’t show up as accredited and Ship a Car Direct did. They gave me a fair quote and their rep explained that they get a carrier that they’re familiar with that has a good record and has the adequate insurance. They’ve been in business for a number of years so I figured that they would have more experience dealing with these carriers and they have a good rating as well so I went with them. Within two days, their rep called me and told me he had a carrier and that my car will be picked up Friday. It got picked up Saturday, but it got here in the time that they had promised. So I was very satisfied because my main concern was to get my car here in once piece, no scratches and in good shape, and it was. They did a good job and the carrier was good.
Reviewed March 29, 2017
I purchased a vehicle from Florida and I needed it shipped to my house in Ohio. So I read lots of reviews from different companies and Ship a Car Direct had the best ones. Also, the responses to the reviews, even if they were negative were very professional so I thought that was a good selling point because some of the other companies were not. I got the quote online and that was very easy. It's a middle of the road like compared to the other companies so it was good.
Their customer service rep was prompt. One time I was a little bit confused because they had gotten someone who was supposedly going to transport my car and that person apparently wasn't able to. And then something happened that I had to pay a $50 fee to make sure that they would schedule someone else to pick up my car within the same day. But they were good at responding to emails and answering phone calls. So I would definitely recommend Ship a Car to a friend.
Reviewed March 28, 2017
Thanks for the wonderful service in delivering my car from Wake Forest North Carolina to Los Gatos California a few weeks ago. The car was picked up right on time and delivered one day early. The driver was a super nice guy and there were no problems with the car or the delivery.
Reviewed March 28, 2017
I used Ship a Car Direct previously and decided to avail of their services again when I moved and they gave me a fair quote. I was originally given a window by email, then I received a call from the actual transport company who told me when they would pick up the car. I also received a call when the car arrived at the destination and was given the window when the car would be dropped off. Overall, it took them five days which was very fast.
Reviewed March 28, 2017
I bought a new car for my mother-in-law and needed it shipped to Pennsylvania from Texas. Ship a Car Direct have good reviews when I looked them up, so I called them. The guy I talked to got me a quote quickly. It was better than the original quote I got from a competitor. Scheduling to the transport was brief and to the point, and the car was fine when it made it to my mother-in-law.
Reviewed March 27, 2017
I'm moving from Los Angeles to Seattle so I need to ship my car. I checked on the review website and saw that Ship a Car's review was better than the other companies so I chose them. The quote they gave and their customer service were good.
Reviewed March 26, 2017
My son was moving his car back from school so I looked for a transport company and found Ship a Car Direct from ConsumerAffairs.com. I also called another company that was highly recommended but they made me extremely uncomfortable. I felt like I was trapped with them. But as for Ship a Car, they were low pressure and I didn't have to sign something. Like if I got another bid from someone else that was lower, I could cancel. Also, the guy that I dealt with was really good. He gave me a quote and said he could do it. It came in higher but they cut their commission to honor their quote to me. The driver was good, as well. The car was picked up from Philadelphia during a snowstorm on a Thursday morning and the car was delivered in California on Monday.
Reviewed March 25, 2017
My husband and I were moving from Los Angeles to Baltimore. I looked at reviews online and Ship a Car Direct's were generally positive. They had the lowest quote, too, and followed up with me right away. I got a phone call within half an hour and they answered any questions I might have. Their rep was very informative. He outlined how the process would go as I didn't get much feedback from anyone as I had never shipped a car before. I was really nervous about the process because I looked at several different car movers and there were some horror stories I've read. But I was very pleased that everything arrived in one piece and there was no damage to any of the vehicles. And they got the cars to us very quickly as well.
Reviewed March 24, 2017
My grandson was going to SU and he decided that he wanted to come and live with us for a while. He had a Jeep Wrangler that he had there, and I needed to get it so I could fly him home. I found Ship a Car Direct online and I chose them because I liked their rating and what people said about them. Everybody I spoke to was very good and the service was excellent. I was happy with how the driver kept us informed as to where he was because he lived out in the country and we were going to meet him in Lexington, which is a small town. He was personable and I was impressed.
Reviewed March 23, 2017
My son went to study in the East area and we had to send his car. When we got the quote from Ship a Car Direct, the numbers were higher than what I was expecting now that I had another quote on hand. I've never done this before, so I didn't know how it was. But it was really good that I was able to call them, and they sent an email and the agent's name. I was able to contact him and told him my budget. And then he explained the different alternatives that I have. He really worked it out with us and we were able to do it.
Reviewed March 23, 2017
The car was going cross-country and we had to base our decision on which auto transport company to go with on the conversations that we had with people in the industry. We used Ship a Car Direct for two reasons: first, they were one of the recommendations that I received when I reached out to my friends on this matter and they said that they had used this company before, and second, the Ship a Car Direct reps were very clear and direct when we spoke with them. It was great communication with them from minute one and they made things simple and easy. We felt comfortable going with them.
I relied on the person that we contacted at Ship a Car Direct for a quote, and I was able to get a quote without committing to anything. He gave us a general quote based on the time frame and the distance, and it was marketable. Based on other quotes I had received and what my friends were saying, I knew where I was in the ballpark.
We got to meet the transport driver when he called us with enough time, and we set a meeting place that was convenient, just 20 minutes from our home, and he met us at the time that he stated. He inspected the car and was very pleasant and quick, then he took the car, and we were on our way within 10 minutes. The driver had assured us that the car would get to the destination on time, and it did. The auto transport went smoothly. The whole shipment, from the first phone call until the delivery of the car, took 10 days in all. It was an excellent experience. Overall, they were reliable and pleasant, and we were confident that the car would get there in one piece and on time.
Reviewed March 22, 2017
I had to leave Florida quickly so I flew and then had my car shipped. I had an online quote from another company and figured I'd look it up on the Better Business Bureau, and they didn't score very well. I got Ship a Car Direct from the Better Business Bureau website and their quote was less than the other one. I called to verify the pricing and they said to place the order online. I had issues with that because I only had my phone to do it on. I kept calling and they helped me with that. They set me up with a driver and the car was picked up the next day.
I stayed in contact with the driver to find out a more accurate time he'd arrive, and then he texted me when he was about a half-hour out. He was personable, professional and friendly. I was very nervous since you pay the driver cash when he gets there and I'm like, "Is he gonna tell me it's more? Is this gonna be a bait and switch?" Ship a Car has your car and so they have you over a barrel but the process went smooth and fast, and I was very happy.
Reviewed March 22, 2017
I've used different companies and Ship a Car's quote was fine. I purchased a car out of state then I did an Internet search and it seemed like they had a good rating. Also, the customer service representatives were real clear on scheduling the transport.
Reviewed March 21, 2017
I was getting transferred to another job from Arkansas to California and I just bought my Chevrolet Camaro about six months before moving. I wanted it to be shipped over to California so I was looking for a company. This was my second time I was doing this but I forgot the name of the first shipping company and they were good. I did some research and came across Ship a Car Direct. I found out they're also good, so I went for it. I got a quote and it was accurate. I found it a little expensive but my company covered the cost so I was fine with it. The service was also excellent so I have nothing to complain about.
I went to Ship a Car Direct's website and then I found their small video clips on there, which answered most of the questions. For the rest of the questions, I used to call Carl who's running the company right here. Even via email they were responsive, too. The carrier driver was a nice guy as well. Although the delivery was done a little later, he was still on time because he gave it a range of two days. He came on the second day because the weather was not good. He also told me straightaway about the extra charge that will be occurring to me because I have put with my luggage inside my car. Then, there was no scratch on my car and that's the best thing I could get.
Reviewed March 20, 2017
I had a dually pickup truck shipped up from Sebastian to Massachusetts Cape Cod. I went online and talked to a couple of different guys. The Ship a Car guy that I talked to got that this truck was my baby. I had the truck in storage wherein it had very little miles on it, and I want to take care of it. The first shipper Ship a Car got bailed out on us. We got the next guy, whose name was Matt, and he was great. He got me someone else who was absolutely wonderful. The shipper came up with just a three-car carrier and everything was immaculate. The driver himself was a nice guy, very professional, and was awesome. Everything went nice and smooth. I'd use the guy for everything. I will use them again 'cause I ship often.
Reviewed March 19, 2017
I had moved from Michigan to Massachusetts and because my vehicle is a rear-wheel drive, I could not drive it all the way from Michigan during winter, so I had to ship it and I was more comfortable with having it shipped. But after a prior experience of moving my furniture and the company that finally did it literally damaged pretty much everything I had, I decided to be a little more careful with who I picked. So I got on to ConsumerAffairs for all the reviews of companies that are moving vehicles and then I went with Ship a Car Direct.
I had also placed a bid on You Move where one can list their ad and all moving companies place their bid for shipping the vehicle so I had a general idea about how much it would cost me to ship my vehicle. The ability to obtain a price range independently definitely made a big impact because I didn't have people calling me repeatedly and asking me for details, which was good because of my work schedule. All I had to do was provide them with vehicle information and ask them for a quote and that was good. Given that I gave a very short timeframe for Ship a Car Direct to find someone, I was happy with the quote they gave me and it was reasonable compared to the other ones I had spoken with earlier.
My interactions with the customer service rep have been straightforward. It was easier to get in touch with them through phone but usually I prefer emailing so it was a little difficult to get in touch with them. But if I would call, I would always have someone help me out. It was extremely good and I never expected that it would be very easy working with them because of my terrible experience from the past. It's been a hassle-free experience and I would definitely recommend them.
Reviewed March 18, 2017
My son was purchasing a vehicle and I was sending it to him. I looked online a little bit and I found that Ship a Car Direct's website itself looked very professional. Then, when I spoke to Costas, the salesman, we went over everything and I was happy with the price. I also got a $30 discount. Their rep was very friendly, attentive and kept me posted with emails, which was reassuring. He also emailed me to ask if I had any questions so, I liked that. They told me it would take three to five days and he came on the fourth day. Everything worked out fine and the experience was pleasant. I will definitely use them again if I need to and I would recommend their company.
Reviewed March 17, 2017
We were moving from San Francisco to Florida and got Ship a Car Direct to transport our vehicle. I requested a quote and they called back and gave me the information. They were very knowledgeable and sounded like they had done the same thing many times. Their pricing's fair, too. I gave them a window, Monday to Thursday, wherein they can come and pick the car up. I didn't hear anything by Monday morning but by noon, I'd gotten an email or phone call saying, "We'll be there in an hour and a half." So, it was a bit more rushed. But I called the transport guy and he was able to be there later so I could work around my work schedule. He was really helpful and very nice about the whole thing, too. It all worked out well. It was the first time I'd ever shipped a car and I was very happy with the service that both Ship a Car Direct and the transport guy provided to us. They were all very patient.
Reviewed March 16, 2017
I needed to get my car cross-country from California to North Carolina. I made a whole bunch of research and saw that Ship a Car Direct had very good customer reviews and more stars. I tried a couple other dealers before them and Ship a Car was the only one who got back to me within the hour. The free quote they gave me was accurate. I talked mostly to a man and he was very prompt and responsive. That was great and everything went fine there. He sent me tips and videos and everything I could need. I had shipped a car before but it was very helpful having those. I only did the drop-off on the California side. The carrier driver was also very pleasant to deal with. I was very happy with the whole process because everything went smooth.
Reviewed March 15, 2017
I was moving out of State. My car was coming from somewhere else and I needed it to meet us at our new place. Ship a Car Direct had the best reviews of anyone I saw and they were accredited by the Better Business Bureau. I got an online quote, and it ended up being right. We wanted to see why there was about $100 more than other quote, but we figured we didn't want to take a risk on a company we couldn't find any information about. Ship a Car Direct's customer service was excellent. The broker that we had was very positive and he explained how the process worked. The carrier driver was great as well. He was in contact a day before, and was within 20 minutes of the window he gave me. It was very good. I thought the process was going to be a hassle but it ended up being super easy.
Reviewed March 14, 2017
I had a great experience shipping my car from the West Coast. Eric provided great service, explained the advantages of using Ship a Car Direct and the price was competitive with other companies. I'd use them again.
Thank you for your positive review, Bob! We are glad to hear that you are happy with our service. Call us if there is anything we can help you with!
Reviewed March 14, 2017
I needed my wife's car to be in another State. So, I looked at ratings online and Ship a Car Direct was highly rated. The quote came in through email and it was in the realm of what I wanted to spend, hence my deciding to use them. They stayed accurate to that quote and I have no issues with what I paid for and what I received. I asked for the car to be picked up a certain day and it was picked up. I also asked for it to be delivered by a certain day and it was delivered by that certain day. Everything was fine.
Reviewed March 12, 2017
I was moving to a different city, so I needed to ship my vehicle. I searched online and came through Ship a Car Direct with good reviews. That's why I chose them. I was happy with the quote I was given and my interaction with the customer service representative regarding the delivery of the vehicle was very nice. It was a positive experience including with the carrier driver who was very prompt and informative and told me in advance what time he would be arriving.
Reviewed March 11, 2017
I recommend Ship a Car Direct to anyone wishing to obtain a fair price for getting a car moved safely and in a reasonable timeframe. This was a positive experience in having my car shipped across country so I thought I should provide an excellent rating as I would use this company again. I had my Ford shipped from Calif to Texas. The transport company arranged by Ship a Car Direct was in constant contact at time of pick up to delivery to our new home in Texas. Ship a Car Direct was also in constant contact by phone and email providing status of our order. Communication by all involved was first class. My car arrived in great condition other than dust and dirt build up which was expected with an uncovered transport truck. Thank you Ship a Car Direct for the painless and worry free experience of moving our vehicle to Texas - Blessings to your staff.
Reviewed March 11, 2017
Kosta was very helpful and always available. Ash, the long distance driver from A Unique Transport, did a fine job in shipping my truck from FL to CA. The cost was slightly more than others, but this company vets the shippers before they move your car. Two thumbs up for Ship A Car Direct.
Reviewed March 11, 2017
I took advantage of Ship a Car Direct's online quote calculator which gave me an idea of what the final price would be after everything. Plus the quote was fair compared to everything else that I was looking at. The reps were very attentive, responded very quickly to my emails, were very nice on the phone and they explained everything very well. Overall the service was very reliable so I wasn't worried about my car. I wouldn't be afraid to use them again if I had to.
Reviewed March 11, 2017
I shipped my car from California to Texas three years ago but used a different company. And when I needed to do it again, I went to the ConsumerAffairs website. Ship a Car Direct was number one with the ratings. The girl, Angela, that I talked to was really patient with me. She worked with me because I was already in California and my car was in Texas. Everything was really great and easy. They gave me a good price. The driver was on time, and he kept in contact with me. I told a couple of friends that are gonna be moving back to California about Ship a Car Direct and they should definitely check them out.
Reviewed March 10, 2017
We are moving from St. Pete, Florida to Temple City, Texas because of a job transfer and we had a great experience with Ship a Car Direct. I used them previously when I'd moved from Texas to Florida one year back and the experience was good so I repeated the business. When I got the quote, they were prompt and got back to me. I liked the quote and then went to the website to book the move. They deducted some $200 in order to log that move and I paid the rest of the amount in cash to the carrier which actually shipped my car. I have a new car so prior to the move, my condition is that the carrier should be good and Ship a Car Direct took care of that.
Then Ship a Car Direct asked me for a 3-day delivery window and I gave them Thursday, Friday, Saturday but my preferred date was Friday. The carrier came on Thursday but that wasn't a problem because they came in by evening. The driver was very good and I only spoke with him once on the phone. I used email communication and they kept sending me emails in between. Communication was good so there was no problem and the car came in perfect condition with no scratches.
Reviewed March 10, 2017
I contacted David from Ship a Car Direct and he explained the process. Sometimes if he was not available on the phone, he would call me back soon as he gets my voice message. The communication was quick and good. Everything was easier and the cost of shipping was reasonable. Once I booked the services, there were some videos that were really helpful to me. My car was delivered a day before the committed time and I was available so that was good for me. We agreed at a mutual location where he can drop the car. It was an excellent experience and I would definitely recommend Ship a Car Direct.
Reviewed March 9, 2017
I feared the experience of having my car shipped because of the horror stories. I needn't have worried! Service was responsive and kind. Once assigned a driver he was amazing. Great communication and right on time. Couldn't have asked for anything better. I went with this Ship a Car Direct because of the reviews (I could have negotiated with others and gotten a better deal) and I am glad I did. Will use again.
Thank you for your positive review and for choosing us to ship your car. Glad to hear that you are pleased with our service!
Reviewed March 9, 2017
I found on Consumer Forum that Ship a Car Direct has a very good rating. I thought they would be good and they have proven that. I got good service from them. I was satisfied with the customer experience and the way they responded to my calls. The carrier driver was also very good. During the pickup, he waited for my friend to come and he was very good with them. I would recommend Ship a Car Direct to a friend or two.
We are glad to hear everything went smooth for you, Nirmal! Thank you for giving us a positive review and for recommending our service!
Reviewed March 9, 2017
I bought a vehicle from a dealer in South Carolina and I needed to have it shipped here in Connecticut where I live. Ship a Car Direct has the highest ratings on Transport Reviews, so I went with them. I called them and my interaction with the customer service representatives was great unlike some of the other companies who were not constantly calling and emailing me. Everything worked perfectly with Ship a Car Direct. The car got picked up exactly when promised and the level of service they provided was very high. It was an excellent experience, overall.
Reviewed March 8, 2017
Bruce and Ship a Car Direct were extremely helpful and professional. He explained the process, told me what to expect once the move was booked. The moving company arrived and the move was smooth as silk! They even arrived ahead of schedule. If I ever need to move a car again Bruce and Ship a Car Direct will be my first call. Would recommend to anyone who is planning to move a vehicle!
Reviewed March 8, 2017
My experience with Ship a Car Direct was fantastic. They picked up the car and delivered it on time. My wife loaded the car and I was on the receiving end out in Los Angeles. Everything was fine. They're a great company and they did a really great job. Everybody was professional, quick and efficient. They stayed in touch with me along the way.
My car was the first car on the big truck that has 12 cars. When it arrived here, it had a hole in the condenser, obviously picked up a stone somewhere along the route churned up by the wheels of the truck and punched a hole. I had no air-conditioning when it got here. I've had the car for about a week driving it without air-conditioning. I'm just picking it up now at the DW Dealership, $1000 later with a new condenser and I'm not happy about it but I have not yet contacted Ship a Car about it.
Reviewed March 8, 2017
My daughter lives in Georgia and I'm in Virginia. She had car issues, and needed to send it to our family mechanic. I went on ConsumerAffairs and started looking at different car companies and Ship a Car Direct was in the top three. I sent out a request for the three, and Ship a Car Direct was the first to respond. Then the second company that responded had a little bit higher price, so I just went with Ship a Car Direct.
Within two hours after I put in the system that I wanted to go with Ship a Car Direct, I got a call from the guy that was picking the vehicle up. And said that he scheduled to pick the car up tomorrow. And I was thinking that it was gonna be several days. He said, "Well, I'm actually two hours away. I can get it tonight." So, he actually picked it up the same day that I submitted the request, which was pretty awesome. Then he said it would take him a few days to get the car here. And literally, on that third day, he called and said he's 20 minutes away. I wish he could have called me an hour before because I was on my way to work. I had to turn around, go back and meet him. He couldn't find the place so I sent him the link and he found it. So, he met me there and it was a pretty quick service. I wasn't expecting it to be that quick.
Reviewed March 7, 2017
We looked at different companies when we had to send a truck to Houston and we thought the person from Ship a Car Direct who dealt with us was reasonable and honest. We thought that we could trust him. And the driver who came here was also nice, very pleasant, and professional. He was good and explained everything. He dropped off the truck where my son is on time. And when I called him in between, he answered appropriately and also called me right back. It was a great experience. It was our first one and we were scared to send the car with an unknown person, but the truck they brought was really good. I'm happy and I will definitely recommend people to use Ship a Car Direct.
Reviewed March 7, 2017
A lot of companies have sketchy reviews and Ship a Car Direct had the best reviews online so I used them when I was moving. The guy I dealt with was awesome. There was an ice storm so my car was delayed in getting here for about four days, but it wasn't their fault and they kept me in the loop. It was a good experience.
Reviewed March 7, 2017
I was moving and Ship a Car Direct were very direct with the rates and the customer service they gave me was very good. I won't say they have the cheapest quote, but it's very competitive. Also, I really liked the service and it's very satisfactory.
Reviewed March 6, 2017
Shipacardirect.com did a great job staying in contact and updating me where my car was at all times. They reached out when the car was supposed to be picked up and delivered and also had the driver stay in contact with me when he was arriving for pick-up and drop off. 5/5 stars. Great experience and definitely recommend for anyone shipping a car across the country or just a few states away.
Reviewed March 6, 2017
Excellent from start to finish. Over two years you transported my daughter's brand new VW Golf from Wilton, CT to New Orleans, LA to San Francisco, CA back to Wilton, CT. Each time the communication was great, you were right on schedule, and you delivered the car in perfect condition. Thanks. I highly recommend your service.
Reviewed March 6, 2017
The whole process was stress-free and problem-free. My car was picked up the next day!! The driver was very professional, kind and kept me informed. My car was delivered on time and damage free. I would definitely recommend this company. Thank you.
Reviewed March 6, 2017
It was coast to coast transfer, from Seattle to Hartford. I was worried on my new car. I am really pleased that on 13th I booked my car with Ship a Car Direct, they picked on 14th and delivered on 20th. Great experience. Never expected such a quick delivery.
Glad to hear everything was pleasant and quick, Akhil! Thanks for your positive review!
Reviewed March 6, 2017
Ship a Car had good reviews in general and they're BBB-accredited as well. The sales guy Eric emailed me a couple of times without being too pushy and at the same time giving me the quote. I was understanding the entire process and he left it to me to decide. I had a bad experience with another carrier in the past so I was aware of all the things that he had mentioned. So, I gave him a call and he was really professional and polite. There was a slight delay in terms of the pickup but that was because I wasn't there at the place where the car had to be picked up. Even on the day the car ought to be delivered, there was some challenge with them in terms of their truck breaking down, but they still managed to give it on time and take care of it.
Reviewed March 6, 2017
Ship a Car Direct's online quote was accurate and that's what we paid. Plus the process was simple and fast. I set it up, the car was picked up the next day, then delivered the following day and done. When I reached out to the rep to ask how soon they would be here, the next morning things were already set up and the car was already picked up before I even knew. There were no problems in communication and everything came on time. The service was outstanding and I'm planning on using them in another week or two.
Reviewed March 5, 2017
I bought a vehicle from an auction and needed it shipped, and Ship a Car Direct came up first when I searched about auto transport companies. They had good reviews and their quote was lower than the other ones that I got. Their customer service reps were also helpful and quick. They gave me updates including what time the vehicle's gonna be here. And it was good with the driver. I was able to talk to him and told him to give me a call at a certain point so I could leave work and go to the delivery location. He was on time and everything was great with the car. I'd probably go and use Ship a Car Direct again. I’d definitely recommend it to friends, mainly because of how fast they work and their being on time.
Reviewed March 5, 2017
We were moving in the middle of winter and didn't want to drive our cars so I shipped them thru Ship a Car Direct. I had called about four different companies and the rep at Ship a Car Direct was by far the clearest and the most personable. He seemed straightforward and genuine. I ended up feeling more confident because I heard more and understood more with the rep so I chose Ship a Car Direct. I was so reluctant and so scared and I'm not an easy customer, but I felt that I was in good hands from the beginning to the end with them. I felt that they were responsive when we had questions.
The driver was also fabulous and couldn’t have been nicer. I've never seen anyone drive a vehicle that big which was bigger than the ones one sees with brand-new cars. He must have been exhausted, but he was so kind and so helpful. It was dark when we picked up our cars so we needed a few days to sit with it, look around it, experience it in the daylight, and make sure everything was okay. And both were absolutely fine and nothing was wrong with either car. It also meant a lot to us that we could ship some things in our car. That's a dicey thing and sometimes it's up to the driver if one can add weight, but we really appreciated that we were able to do that.
Reviewed March 5, 2017
I was moving for a job and Ship a Car Direct is the best on the reviews online so I put a request online and then got a phone call from a guy called Costa pretty shortly afterwards. He ended up calling me a couple of times to walk me through the whole process and then I got the shipper's details that evening. It has been a very smooth process and there was no problem or issue at all, through the winter and the whole way across the country. So, I was quite impressed.
Reviewed March 4, 2017
A different company low-balled the bid to ship our car from California to Utah, took our credit card info and then failed to communicate further and the driver never showed. We had no idea car shipping brokers can be very dishonest. Then we did careful research and went through Ship A Car Direct. What a different experience. From the beginning Bruce kept in great communication, explained everything to me and was very reassuring and honest. The carrier who actually brought our car home was also wonderful and kept in contact with me the entire time and was one Bruce had used before and assured me was good. We are so grateful to Ship A Car Direct for the positive experience, honesty and hard work to find us a good carrier. We recommend them 100%.
Reviewed March 4, 2017
I bought a car in Oregon and I live in Arizona so I needed it to be shipped to where I am. I went online and got a quote from Ship a Car Direct, which was easier and quicker for me. Then, they called me back. It wasn't the very first time I shipped a car and I have used them multiple times previously. I moved to Arizona three years ago from Oregon and they moved two cars for us then. Then, my daughter was going to the military and going to be in boot camp for a while so we had them ship her car down here for me to keep an eye on it for her.
I'm a kind of a person that really likes to plan and think about things in the future and prepare well. So the very first time I used them, I knew the date when we're leaving. I had packed away things that I knew I wasn't gonna use months in advance and I had them all boxed and labeled in a storage area in the house. I tried to do that with Ship a Car Direct but we have gotten an offer to move our cars and it was only a week before we were leaving. The guy was very nice and he told me not to worry and that he understands what I think and what I'm doing. He told me I have to understand that it's a very fluid lifestyle for those guys and they think about a week ahead and that's about as far as they think.
So I said okay and that I really hope he understands. I needed someone to pick these two cars up on a specific day because the next day we're driving out to the airport and we're leaving. Sure enough, we had about three days window where we could drop off our cars and we had rented a rental car. Then, the day or two days before we were gonna leave, he had let us know their truck would be available. They showed up on time and it just worked. Then, the subsequent times that I've used them, I remembered what he told me and I keep it in my head to not sweat it because they don't think that far ahead. It worked all three times that I've used them in the past few years.
Also, each of those times that I've used them, there's never been a problem like damage to the cars. In fact, this last time, the car came in a single car trailer and the guy drove it directly from up there to down here. Because the guy that took this recent job lives in Arizona, he's in Phoenix and I'm in Tucson, so it got him close to home. It was really nice that my car was in a single car trailer, where there wasn't any unloading or loading at different stops. They've done a great job and they deserve whatever publicity they can get.
Reviewed March 4, 2017
My daughter moved to California and I had to transfer the vehicle from Louisiana to her new place of employment. I did a little research online and most of the reviews for Ship a Car Direct seemed to be positive. I booked with them and everybody was very helpful, very informative, and stayed in good contact. I also had a chance to speak with the driver for a pretty good while and he was very professional. He was courteous and answered any questions that I had. I have no complaints about him. Everything went off without a hitch, so I was very pleased with my Ship a Car Direct experience. I have been recommending them.
Reviewed March 4, 2017
I bought a vehicle so I had to have it shipped and Ship a Car Direct provided good service. Their reps were knowledgeable and answered all my questions.
Reviewed March 3, 2017
My experience with Ship a Car was excellent. Car picked up and delivered earlier than expected, arrived in perfect condition. Driver was professional and polite. Will definitely use this company again. Website was extremely helpful in answering all my questions. Definitely a five star organization.
Thank you for your positive review, Donna! We are glad to hear that you are happy with our service. Call us if there is anything we can help you with!
Reviewed March 3, 2017
Everything went very well with Ship a Car Direct. They were very prompt, delivery was on time and there was no damage to the car. Bruce, the guy I dealt with from the company was very awesome and the driver was very professional, too.
Reviewed March 3, 2017
I needed to ship a car that I bought from the East Coast and Ship a Car Direct responded fairly quickly. The carrier that I was trying to use before was absolutely terrible, so I needed a different one. Ship a Car Direct was good to talk to on the phone and I had also read a bunch of good reviews on them. Their quote was very reasonable and they did stick with it at the end. They also have a good website that pointed out where the car was so I didn't have to call them about it. It went smoothly with the driver, too.
Reviewed March 3, 2017
I think the entire moving experience at Ship a Car Direct isn't unique but the quote they gave seemed fair to me. Their customer service reps were great but it took them so long to get somebody to take the project. It seems like the carrier drivers don't work for them directly. I contacted in mid-December and we didn't have a driver committed picking the stuff up until the New Year. It was already a two-week hang time and there was a point where we didn't really know a guy was coming. It's just very stressful when you're moving.
Reviewed March 2, 2017
This is the fourth time I have used Ship A Car Direct and the experience is always great. Lots of communication, things are on time and smooth and the only time there was a delay (due to extreme weather) they were on top of things and clearly communicating timing.
Reviewed March 2, 2017
Excellent experience! Found Ship A Car online and arranged for a pickup in ILL.The whole process was made simple with Kosta being knowledgeable and supportive during the whole process. Great communication! My car was delivered a day early by driver Shon. Ship A Car has this down to a science!!
Reviewed March 2, 2017
I had a very last minute need to ship my car from Ohio to Miami Beach. I got quotes from lots of places, but Ship a Car Direct not only beat all the other prices by almost half, but was able to get someone out to get my car within a day. My car arrived on time, and the customer service people at Ship a Car Direct called at each step just to check in to be sure that everything was going as planned! It was such a relief knowing they were as concerned about my experience as I was with my car. If I ever have need to ship my car again, I'll skip the hassle of getting several quotes and just go directly to them.
Reviewed March 2, 2017
I bought a new vehicle and didn’t feel like driving it across the country. I used Ship a Car Direct because of their pricing and customer service. Their quote was excellent and beat everyone else’s price. And it was right on the dot at the end. There were also constant customer service updates and the driver was very professional. His trailer looked brand-new. He did a high-end car for me and it was perfect with him. They delivered 1 or 2 days late, but it was totally understandable because there was a bad weather it was out of everyone’s hands. They constantly gave me updates so it was fine. I would use Ship a Car Direct again.
Reviewed March 2, 2017
We had moved out of state and I didn’t have any way to get the vehicle up here in Minnesota. I then had a friend from Colorado recommend Ship a Car Direct. He checked their website, got all the information and emailed it to me. I then called and they gave me a quote over the phone but the online quote option would be a good alternative because that's what my friend did when he said it would be priced between 650 and 675. Also, my car at that time needed a bit of work and it wouldn't have made it down here if I would had driven it so using the company was the most convenient way to get my car up here to Minnesota.
Their customer service team sent a text saying my car was being picked up so I called and gave directions as to where the vehicle was being stored. Then the pickup people got ahold of the place and picked the vehicle up. And then I had another friend who's also in Colorado that went over there and did all of the transaction and the paperwork.
Then they also gave me a call when the vehicle was gonna be transported. Also, the carrier driver called me when he arrived in the city limits and that he was an hour away from where we're at in the city. He was very polite and knowledgeable. He also showed up at the time he said, unloaded my car, drove it into the garage even, gave us a receipt and it worked out really great. If one has a car and needs to figure out some way to transport it especially if he/she's out of state and couldn't take it with him/her, using Ship a Car Direct is an excellent way to go. I would definitely recommend it to anybody that needs to do that. The service was coordinated very well.
We are glad to hear everything went smooth for you, Margerie! Thank you for giving us a positive review and for recommending our service!
Reviewed March 1, 2017
Response to quote request was fast, website easy to navigate and phone call reviewed how everything would work. Although nervous about my time frame, everything went off without a hitch and car even arrived early! Great follow up throughout the process.
Reviewed March 1, 2017
I was receiving a car from my friend, and I needed it shipped. Ship a Car Direct was the first hit on Google that wasn't terrible, so I went with them. They are awesome. The previous websites that I checked before them were hard to navigate. I like Ship a Car's website. I got a hold of Matt and he walked me through it. He's really cool. The holidays was just over. So, it was a little crazy, but I was really understanding about the time for him to find a courier for the car. But otherwise, he got it, and the car wound up in my hands a week after I had originally put in the want for moving the car. He kept me up to date on everything including when the carrier is going to be there. So, he is really good at passing along information. It was a good experience overall.
Reviewed March 1, 2017
First time I ever shipped a car and these people did a great job. I had contact numbers every step of the way. I had a window and Ship a Car told me what to expect. Pickup and delivery went smoothly and their "damage" app was first rate - even though I had no need to use it. Delighted with the whole process and the price was very fair.
Reviewed March 1, 2017
I got a car on eBay and the seller is from Texas and I'm in New Jersey. I cannot pick up the car on my own so I got Ship a Car Direct to pick it up and then deliver it to me. I read reviews online and it really shows that Ship a Car Direct is top and it's a good, straight company to do transport. I got a quote and then someone nice called me and went through some details for me. I also had a great interaction with the customer service reps. The level of service provided is almost excellent and I will recommend Ship a Car Direct.
Reviewed March 1, 2017
I was moving to California from Florida so I searched for reviews online and saw what people had to say there, if they had a bad or a good experience. After that, I scrutinized the three different companies I found and then chose Ship a Car Direct. I tried their online quote calculator and sent them emails asking how much the service would cost. They calculated from ZIP code to ZIP code distance then gave me the quote, which was good. Their price was in the ballpark range. As expected, their customer service was good too. Their FAQ section with the video blog was very informative. That kills all of the questions right away and you can make the right decision. Although they should include one tracking on their website even if they are the broker and work with some other transporters. But I had an excellent experience on the whole, so I would definitely recommend Ship a Car Direct.
Reviewed Feb. 28, 2017
We contacted Ship A Car Direct to have our 2005 Mercedes shipped from Austin, TX to Oakland, CA. Stephan handled the transaction and provided superb customer service throughout the entire ordeal. He was responsive to my inquiries and kept me informed about the process as we neared the pickup date. I had specific timelines for the pickup and delivery and everything went as planned. Stephan gave me the driver's name (Andre) and phone number so I was able to know when to expect his arrival. Andre was courteous, professional and arrived on time. We actually received the car a day early! I am very pleased with the services I received from your company and would not hesitate to recommend anyone to use you when they care about quality and value.
Reviewed Feb. 28, 2017
The customer service was better than what I expected. I like the online quote but I prefer to speak with someone just to be sure, and everything was great. The carrier driver was superb. He took the time to explain everything, and the car made it here before I did. And that was a big plus because I thought it was gonna be delayed because of the snow, but he still managed to get out. When I picked up the car up from him, I had to go back to the airport to return the rental car and he went that extra mile to do that for me.
Reviewed Feb. 28, 2017
I didn't wanna drive the car so I hired Ship a Car Direct because they had good ConsumerAffairs ratings. I sent out an email and got a response quickly. Then within two days, I got another response that I had a driver that was ready to take the vehicle to its new location. And within six hours of picking up the vehicle and transporting to the new location, I got a call that the vehicle was there and it was in good shape. It was the first time I used their service and it was a great experience. I would definitely recommend it.
Reviewed Feb. 28, 2017
I was in Florida to take care of my father-in-law’s estate. My father-in-law promised his Camaro to my daughter, so I had to ship it from Florida to California. The guy came when they said he was going to and the car arrived over here with no problem. I like Ship a Car Direct’s response time. The guy that contacted me kept tracked of what’s happening. He kept sending me emails, and so I knew exactly what was up. They were very efficient. The carrier driver was very polite. He came over, we loaded the car. He couldn’t come down in my street because his unit was too big to make the turn. So, he parked his unit by a school, came down, picked me up. I drove over there and then he drove me back to the house and put the car in its carrier. Three days later, he delivered the car. I was satisfied with the company.
Reviewed Feb. 27, 2017
I shipped a car from Los Angeles to Denver. I was very pleased with my experience with Ship a Car Direct. The contact persons were very responsive, and their communications were clear and concise. They anticipated my questions and timely answered any other questions I had. I was always treated with respect. My car was picked up within the 3-day window that had been identified and delivered within a reasonable period to its destination. There were no damages to the vehicle during shipment. Overall, it was a very good experience, and I would recommend Ship a Car Direct to a friend.
Thanks for your positive review, Michael! We appreciate you taking the time to share your experience!
Reviewed Feb. 27, 2017
I worked with David for my moving my car from NJ to WI. It was a smooth move. I would highly recommend Ship a Car Direct as they are reliable and timely! They are reachable and the communication before, between and after the move is appreciable.
Reviewed Feb. 27, 2017
I had a car back in Chicago from my mama and there was inclement weather, so I just had it shipped out to California where I lived. My niece went online and she found out that Ship a Car Direct had a good rating. There's a zillion shipping company out there and when I made me one or two phone calls, all of a sudden I started getting messages from all over the place. But I stuck with Ship a Car Direct and the guy I talked to was pleasant and straightforward. And the price was right in the middle of all the different prices I was getting. It's a Mercedes, so I was more concerned about making sure it's gonna be shipped out nicely.
The driver and I were in close contact in Chicago and he made it happen nicely. The street where it was parked was hard to get to. But he accommodated us to be really close to the nearest street. My friend was able to just drive down the block, and then meet the driver. The whole experience was good because there was this guy named Tony, and we talked a few different times because I actually was just getting the car dropped off at a friend's place, which is a couple of hours from my home. I ended up driving down there with my daughter and meeting him. He let me know when he would be there and he was right on time. I've never shipped a car before and it all turned out exactly like a dream come true.
Reviewed Feb. 27, 2017
I purchased a vehicle in California and needed to have it shipped to where I live. The folks that I bought the vehicle from were going to have it shipped. They contacted their shippers someplace out of Florida but they just couldn't get it on the truck and make a date when they would. And that's when we cancelled that. I have shipped with Ship a Car Direct before, and I contacted them and the quote sounded good. I couldn't be more pleased with the service I got.
The fellow I worked with was Bruce and I spoke with him on several occasions. He called me back and said that he had a shipper that might be able to pick my vehicle up, and he wanted to know if the vehicle was a convertible. I told him that it was not, and the next thing I knew, he had a spot and the vehicle was being shipped and it's at my front door. They were incredibly fast. Overall I'm getting old and I'm not sure how many more cars I'll be buying online, but Ship a Car Direct would be the first people I would contact in the future and I will recommend them to anybody that's going through the same thing.
Reviewed Feb. 26, 2017
I was shipping a car from California to the Boston area, for a move. The quote given by Ship a Car Direct is a little on the high side. But the amount of information that they provided in their website and the ability to find most answers to my questions without having to talk to anyone, just made it worth it. It made them sound more legit. I'm more likely to go with someone that lets me get an idea of what it's gonna cost before I actually make the decision.
After I got the quote I booked it and then the people that were going to pick up the car called me the day before to schedule the time and that was pretty much it until it was time to deliver it. And then same thing, it was the same people. They called me, I scheduled delivery. They also did a good job of sending emails of what I should expect right before my car's picked up and what I should expect for documentation. The whole process was exactly what I expected and it was very professional. I've recommended them to others.
Reviewed Feb. 26, 2017
I was moving from Georgia to Seattle and I did a lot of research on auto shipping companies, and I was impressed with Ship a Car Direct's rating on the Better Business Bureau and ConsumerAffairs. It was a little pricier, which was $150 more than most were offering, but I still went with them. Scheduling was easy. I set it up for a particular date and I gave them a three-day window, and they did it on the first day. They kept me informed of what was going on. They gave me the driver's number. So, I called the driver and he kept me posted on what was happening and when the delivery was going to be. He was on time. And then, the car was delivered a few days earlier than we thought. So, it worked out great. Their service was outstanding. I'm going to use them again when I ship my next car.
Reviewed Feb. 26, 2017
Ship a Car Direct had good reviews and I used them for shipping when I needed a new car. I contacted them directly and I felt very good about the quote they gave me. Interactions with their customer service, whenever I reached out to them, were generally good all across the board too. I got my car in three days' time and overall, the service was excellent.
Reviewed Feb. 25, 2017
Everything went smoothly shipping our car with Ship A Car Direct. I couldn't be more pleased. Stefan answered all of my questions to my satisfaction and helped me throughout the process. PHL Transport picked up and delivered the vehicle when they said and delivered it in the same, undamaged, condition as it was when it was loaded. I'm quite please and will recommend Ship A Car Direct and Stefan to anyone that is ever in need of shipping a vehicle and I give PHL Transport high marks.
Reviewed Feb. 25, 2017
We were totally satisfied with Ship a Car Direct! We had never shipped a car before and were a little hesitant, but, not to worry, as they took care of everything beautifully. We were shipping our Grandson's Jeep from ASU to Texas as we wanted him to fly and stay with us. The carrier they found to bring the Jeep could not have been nicer and kept us informed as to when he would arrive. Everything went without a hitch!!!
Reviewed Feb. 25, 2017
This is the second time I have used Ship a Car Direct. Both times I was very pleased. All the drivers were friendly and helpful while pickup, drop offs were on time. Their prices are very reasonable and competitive. I will definitely be using them again in the future.
Reviewed Feb. 25, 2017
I got a new job out of the state and since my company didn't support me with the relocation fees, I searched through Ship a Car Direct's website and realized that I like the company. They had the best reviews so I chose them. I contacted them February 8th and I was supposed to ship my car around February 12th. They found the driver right away so that was impressive. But I had a couple of questions regarding the shipping of the car and even though I emailed Ship a Car Direct several times, my questions got neglected. Then the driver rated me out more than Ship a Car did so I asked the questions directly to the driver and it was okay. Other than the customer service of Ship a Car Direct, my experience has been satisfying.
Reviewed Feb. 25, 2017
My nephew had passed away and his car was in Los Angeles and I was arranging to get that car to Carson City where I live. My sister was very distraught over the death of her son and so I was taking care of all of the handling and the shipping. It was in the possession of my ex-brother-in-law who really was not too eager to let it go. It was a bad situation and rather than go down and pick it up myself, I decided to have it shipped. I was very nervous about doing it but Ship a Car Direct's reviews online seemed to be very good although the quote was higher than some other places that I looked.
Their rep, Scott, was great. He called me back promptly whenever I had a question. Then, Dominic, the driver with DJ's Transport, was absolutely wonderful and fantastic. I told him my ex-brother-in-law was being very difficult. My ex-brother-in-law told him that the car's battery is dead and he can't even start it. So, I called AAA and tried to get a battery and there was a difficulty because there were terrible storms at the time. It was always flooding down in LA and they said they couldn't get somebody to me for a while but I had already arranged to have the car picked up and they were getting it the next day. So, I told Dominic that I don't wanna have any more contact with my ex-brother-in-law than I had to. Then, he said that my ex-brother-in-law would be happy to stop and pick up a battery and put it in for me which he did. I thought it was wonderful because he wasn't being very cooperative.
I had a couple of conversations with him the day before and I said that I want him to work with me instead of the contact person there. So he called me when he got there, when he had the battery installed, when had the car loaded and everything went very smoothly. Then he had a horrible drive to get up here because the roads were closed and everything but he got it here in very good time. He contacted me when he was getting near the area saying when he was gonna be here to drop it off. So, everything went much better than I had ever planned. It was here by the next day and he couldn't have been more accommodating. It was good because I thought he went above and beyond. Then, because I knew that he was racing around doing things and picking up cars, I gave him a goody bag with Clif Bars, an apple, an orange, a banana, and some cookies and he was very appreciative of that.
Also, the thing that was wonderful about it I thought I was paying for an open transport, that it would be on a truck that was open but he had an enclosed trailer. So, the car was inside through all of those snowstorms that he went through and the car wasn't even outside. So, I figured that even if I paid more money, I was happy with the inside transport. They also asked me to do a review on Yelp but I'm very hesitant about doing things online and I don't like people to have information.
Thank you for your review and for choosing us to ship your car. Glad to hear that you are pleased with our service!
Reviewed Feb. 24, 2017
I had to ship a car because my father is moving back to New York and he's a senior so I didn't want him to drive back. My wife's friend had used Ship a Car Direct before and he recommended them. I called, spoke to somebody there and was quoted a fair price. The person that gave me the quote was very pleasant. He was honest and helpful and always following up on my car being shipped. Everything was on time with no problems and no hassles.
Reviewed Feb. 24, 2017
I came from New Jersey to San Francisco and shipping the car was easy. The only downside was something I was aware of --that they're not going to pick or deliver exactly on the dates they say. It wasn't even Ship a Car Direct's fault because there's a lot of factors that go into the pickup and drop off. So, I was pretty flexible with my dates in terms of everything. Other than that, they picked it up a day late and dropped it off two days late. But again, I was well aware of that happening. It happened to my sister when she moved out to San Francisco. It happened to friends who moved out to LA and San Diego. So, other than that, Ship a Car Direct was wonderful. Their customer service was great. They constantly let me know where the truck was, when it was going to be delivered. They kept in contact which was nice. So, all in all, I'll recommend it to someone else who's looking to ship their car.
Reviewed Feb. 24, 2017
We needed to get the car from Florida to Arizona because we were moving and I liked the guy that I talked with when I made a phone call to Ship a Car Direct. Also, the price seemed reasonable to me, so I feel fine. The whole thing took three days. The big truck dropped it at a positioning station out here and then they put it on a smaller carrier that brought it to the front door. Everything went great and was very positive. It couldn't have been better and I couldn't have been happier.
Reviewed Feb. 23, 2017
I researched 8 or 9 different companies to transport my car to my son in LA (from Michigan). I was disappointed by bad reviews and that most were not even rated. I had had a bad experience 2 years ago with a shipping company so I was apprehensive. Once I found Ship A Car Direct, I was really impressed by their reviews and their BBB rating. When I reviewed the videos and heard how Ship A Car Direct found their carrier companies (that they were 100% covered,etc.), along with other info, I knew this was the company I wanted to use.
Stefan was great. He explained things well and he was really communicative. He told me 1-5 days once I posted a start date. On day 5, a carrier was found. Stefan was also really patient with me when I called him mid-week, worried about my car being shipped out quickly. Anyway, the carrier, Yogi (OSSO Corp), was VERY professional and communicative as well. He got my car that evening and told me it would take 4-5 days. He called me in 3 days and he was in LA already! He made a connection with my son and my car made it there in great shape. I am very impressed and grateful for Ship A car Direct's commitment to great business practices and great service.
Reviewed Feb. 23, 2017
I was looking for a car transport when I was relocating and saw a lot of reviews about Ship a Car Direct which stated good about them. I thought of giving it a chance and try it, and my experience was good. The customer service was excellent. Everything was communicated very well and all my calls were answered on time. The expectation was set correctly and the car was delivered on time. I would definitely recommend them going forward.
Reviewed Feb. 23, 2017
I was relocated for work and I needed to ship my vehicle. Ship a Car Direct was slightly more affordable and it had decent reviews online. And also, compared to other companies, they had a shorter pick-up notice. So, I could inform them within that week when my car was available for pickup. And that was very helpful for me because I had to move on a short notice. We communicated via email for everything and understood that they share carriers. And the rep didn't really know when the carrier would be available, but he was very quick to respond and let me know that he would be working on it. He also gave me a call and he put me in touch with the driver. So, that was good.
I got my car earlier than expected. However, the driver and I had a little bit of a language barrier. He said, "Let me know if you are able to pick up the car on like an earlier date." So, I was messaging him to let him know that I had arrived in my new destination and wanted to clarify what time was good. But I guess, it wasn't safe to drive and look at text. So he said, "Call me." But when I called him, he started yelling at me about calling him. So, I was very confused. But he wasn't trying to be malicious. He's just expressing frustration about how it was disturbing him. But we were able to slowly explain the situation and he calmed down. He was very understanding and nice about it later. It's a great service. However, I don't want to put the driver in a difficult position. I don't think it's his fault. It would have been so much easier if I could just check on an app or a website and not bother him. It will be great to see some sort of automatic tracking.
Reviewed Feb. 23, 2017
I live in Austin, Texas. I purchased a car out of California and needed it hauled to me. The dealership there had worked with Ship a Car direct before, so they referred me to them as they had a good reputation with the dealership. I called Ship a Car Direct. We talked about the rough price range, I filled out the forms online, and was given a quote. I was very pleased as I found them to be very responsive. The car moved quicker than I've ever moved a car before. I put the order in and in a matter of 12 hours, they had it scheduled. It went very well. And whoever the carrier was they put it on, I met him to pick up the car and he was good, very courteous, and kept us informed. I've shipped cars for four times in my life, and this was the best. If I have to ship a car again, I will call them.
Reviewed Feb. 22, 2017
Contracted with Kosta/Ship Direct to haul a 2017 Corvette from Dearborn, MI to Mesa, AZ (enclosed haul). The unit was picked up on time and delivered before the deadline. Drivers were very courteous and the car was in great condition when it arrived.
Thank you for your review and for choosing us to ship your car, Kent! Glad to hear that you are pleased with our service!
Reviewed Feb. 22, 2017
After reading reviews online about all the different auto transport companies, I was almost afraid to ship my car from NY to San Francisco. Ship a Car Direct seemed to have better reviews than the rest so I decided to use them. Once I made the first call, I felt pretty comfortable with them. They seemed to tell it like it is which made me feel comfortable. They were polite and knowledgeable. They gave me the day for when the car was to be picked up and sure enough, that evening the car was on the truck. It arrived the day they said it would arrive. The car was in good shape, no dents, no scratches, etc... The price was what I was quoted. Overall it was a great experience.
Thanks for your positive review, Frank! We appreciate you taking the time to share your experience!
Reviewed Feb. 22, 2017
They picked my car up when they said they would. They delivered it two days early after only two days of travel time and my car was in excellent condition. The men with the truck were friendly. What more could I ask for?
Reviewed Feb. 22, 2017
I have dealt with plenty of shipping companies over the years and had both good and bad experiences. This one was great. My contact Stefan was friendly, professional, and honest. My car was shipped with no problems and at a decent price. I will definitely be using this company again.
Thank you for your review and for choosing us to ship your car, Jason! Glad to hear that you are pleased with our service!
Reviewed Feb. 22, 2017
After reading all the rave reviews, I contacted the ShipaCarDirect.Com for shipping my car from San Francisco to Milwaukee, Wisconsin. First, they gave me a quote promptly and a follow-up call by Angela. It was very impressive. When we went to the details she told me that quote I got was based on the open shelf truck. When I want an enclosed truck, it will be $150 more. I do not mind to pay more. Then Angela told me that she would contact the driver and got back to me later that day. A couple days passed by but did not hear anything from Angela. I called her and left her a message but got no response.
Then I wrote an email to her. She replied to my email. Obviously, she prefers the email. She said there are fewer enclosed trucks, it normally takes 3 days to find one so I said ok. Then I will wait for another day. A few more days passed by and no updates. The website does not provide any customer service information. It is frustrated to do business with ShipACarDirect.com.
Hi Yalek,
Our apologies that you were not happy with our service. We try our best to match you with the best carrier for your route based on their availability. Your delivery location in Wauwatosa was challenging along with finding enclosed transportation for your dates. Our website lists our toll free number, and our live chat support so that you can reach our customer service team 24/7 including weekends when our reps may be out of the office. Glad to hear you were able to get this shipment taken care of, best of luck on future moves.
Reviewed Feb. 22, 2017
We were moving my son to college and when I tried running a full-sized truck and trailer, it was much more expensive than I thought. I then checked on car transport and it was much cheaper. Plus, we didn't have to drive for two days. We went with Ship a Car Direct because they have good ratings from customers who have used them. The transport organizer was fine and we got over along. It was a little nerve-wracking and he warned me that the load would be booked very last minute. That was the case since I only got confirmation that a driver had said they can take the load a couple of days before the date we asked for pick up, but it all worked out and I would do it again if I needed to. It's been a fairly simple experience.
Reviewed Feb. 22, 2017
We were most pleased with our experience and I would not hesitate to recommend them to someone else. Their representative, Costa, was more than helpful. The company that they provided for me, which was MVR, arrived exactly the day that we had setup and the driver was unbelievably nice and friendly. I got my car in three days and delivered it just as courteous as you please and was very nice on delivery. Everything went very smoothly. I never even knew that you could ship a car, and I had never experienced shipping a car. But a friend of mine recommended that I do that because I was trying to figure out a way to get my car from Mississippi to California. She knew someone who used Ship a Car Direct. I am so glad that I did because I had a wonderful experience with Ship a Car Direct.
Glad to hear everything went smooth for you, Janette! Thanks for your positive review!
Reviewed Feb. 22, 2017
I was moving across the country so I looked for a transport company and Ship a Car Direct had a lot of reviews which were all really good. I got a general quote from them which I felt was fair and then talked to somebody. The rep laid out a price for me and I told him that it was more expensive than the other things I had seen. But then he explained to me why it was more expensive. And he got me set up really quickly with a carrier. They picked up my car on the first day it was available then dropped it off the first day I was available to have it dropped off. So, it was really good.
Reviewed Feb. 21, 2017
I contacted several companies for quotes. Even though I am a casual user I was treated as though I were a high volume customer. David went out of his way to make sure every detail was completed to my satisfaction. I would definitely recommend this Company to anyone who has the need.
We are glad to hear everything went smooth for you, Doyle! Thank you for giving us a positive review and for recommending our service!
Reviewed Feb. 21, 2017
I was concerned about shipping my car to Oklahoma, and I'm very happy that I chose Ship a Car Direct. The entire process went very smoothly. Communication lines were always open for any questions I might have, and were answered promptly. The driver was very professional and seemed to care about the cars in his care. I definitely would recommend Ship a Car Direct.
Glad to hear everything went smooth for you, Roselyn! Thanks for sharing your positive review!
Reviewed Feb. 21, 2017
I moved back to North Carolina and needed to ship my car back to here from California. One of my friends mentioned Ship a Car Direct so I gave it a shot. The quote they gave was good and the feedback was really fast. I received an email or phone call from the company one or two days before the car arrived here. I did not receive an email or phone call during the transition which was okay but once the driver got here, he gave me a call and told me to pick up the car. It was not obviously perfect because it was during the holiday time and it took a little longer than I expected but it was still a really good experience with Ship a Car Direct.
Thanks for your review, Weifu! We appreciate you taking the time to share your experience!
Reviewed Feb. 21, 2017
I had bought a car from an out-of-state dealership and I liked Ship a Car Direct's online rating. I had to call them about once to see what was going on but my experience with the customer service and the driver was positive overall.
Reviewed Feb. 20, 2017
I'm very happy with Ship a Car Direct. They were prompt and did everything they said they were going to do. I had to ship a car to my daughter in college so I looked on ConsumerAffairs and others, to make sure that Ship a Car had a good reputation. The quote they gave me was just what I paid, no surprises. It worked out well. The driver was great and everything was a good experience. The car got there safely and on time. My daughter was very happy.
Reviewed Feb. 20, 2017
I was relocating from Florida to Pennsylvania and I already had a car transport booked. But when they called the day before the pick up to confirm everything, the price suddenly doubled. So, I canceled that immediately and called Ship a Car Direct and explained my situation. They got someone to pick it up in such a short notice at the time that I had originally planned and they delivered early. They were all pleasant, helpful and patient the whole time. Also, the driver called me the day before to set where we'd meet and he was right on time and he unloaded it very quickly. They were a terrific help. It was a top-notch and great service at a reasonable price.
Thanks for your positive review, Jason! We appreciate you taking the time to share your experience!
Reviewed Feb. 19, 2017
As someone who has never shipped a car before and has had no experience finding a company, a transport service, or any information on such a service, I have to rave, sing praises, yell out enthusiastically about Ship a Car Direct. From the moment I found their site, I knew I was in good hands. They were responsive, thought of every detail before I did, were spot-on with recommendations, and found THE BEST transporter for my beloved car. I hope I have to ship a car again, as I know precisely who I would go to: Ship a Car Direct. In this day and age, finding such a service-oriented company is rare, so when one does, you have to rave about it.
Thanks for your positive review, Trudy! We appreciate you taking the time to share your experience!
Reviewed Feb. 19, 2017
I was moving cross-country. My fiance read a bunch of reviews online and Ship a Car seemed to have the best reviews. Although there were other transport companies that also allowed me to do a quote online and they were higher by $150, but the peace of mind in my fiance's opinion was greater to pick someone that had good reviews and was highly rated.
The quote was fair and reasonable. It was lower than other people that I had heard from that had shipped their cars but it was more than other quotes that we received so it was in the middle there. Plus, the service was pretty fair. I had a few email interactions as well as calls with my representative, Stefan and it was really nice to just have someone directly that I could contact and watch the shipment, instead of calling the 1-800 numbers, waiting, and having to explain the situation every time.
Thanks for your positive review, Meredith! We appreciate you taking the time to share your experience!
Reviewed Feb. 19, 2017
Our car died and my father said to get his vehicle which was in Idaho to where we were. Of the ones that I researched online, Ship a Car Direct had the best reviews. Their quote wasn't the cheapest one, but I really appreciated the video that explained how the price could vary considerably depending on what the situation was with other carriers. They would underbid to try and get the deal and then one would end up spending more. But with Ship a Car Direct, the price did not change from when we got the quote to when we completed the process. I appreciated the upfront honesty and everything was straightforward. I didn't have any problems with scheduling and the car showed up much quicker than I anticipated. I was surprised because there was a blizzard where the vehicle was being picked up but it still arrived right on schedule.
Reviewed Feb. 18, 2017
It was my first time shipping a car and I was a little nervous. After signing up, it took about 5 days to get the notice of a carrier. The carrier picked the car up several hours later. Delivery on the other end was the next day and went without any issues. Ship A Car Direct was easy to work with and if I ever need to ship another car - I will use them again.
Thanks for your positive review and for choosing us to ship your car, William! Glad to hear that you are pleased with our service!
Reviewed Feb. 18, 2017
Ship a Car Direct transported my vehicle from Naples to Texas. It was easy to interact with their customer service and their website was so good. Their price was competitively good compared to others. I even got a lower quote and they were able to get a driver for that price. And, whenever I call or email them, I get a reply immediately. If anything comes up, their customer service sends me the details. It was great. Their service was very satisfactory. Overall, it was an excellent experience.
Reviewed Feb. 18, 2017
I was moving from one location to another and needed my vehicle shipped. I looked up online and I picked Ship a Car. I was not familiar with it, but customers have given good feedback so I opted for it. Their customer service was great. I got all communications which I initially thought I had to call and do a lot of follow-ups. Fortunately, I was informed proactively and the communication was good from when I booked until I got my car. If they got stuck somewhere, the driver communicated with me so that helped.
Thank you for your positive review and for choosing us to ship your car, Ashish! Glad to hear that you are pleased with our service!
Reviewed Feb. 17, 2017
I moved from Salem, Pennsylvania to California due to a job change. I checked with a couple of movers and the response wasn't great. I got a good response from Ship a Car Direct so I went with them. There were three prices that were quoted online for the source and destination. It calculated the miles from the pickup to the delivery location and on that basis, they gave me a certain price which was reasonable.
The representatives were very responsive, professional, and kept me updated by daily email follow-ups on where the car was and when I would be receiving it. The communication channel was good. Even the driver was precise on when he was about to reach here and that helped a lot. They picked the vehicle on Tuesday and were able to deliver it in five days. So I was really happy and surprised on that because it's tough to deliver the vehicle within five days.
Reviewed Feb. 16, 2017
When I needed to have a car shipped from Seattle to California, I looked at reviews from ConsumerAffairs and found Ship a Car Direct. Talked to Ship a Car's customer service rep and he was great, very on top of it, thorough, and personable. However, there may have been a communication problem with the carrier. It'd be great if they can give a time frame rather than a date and then show up whenever. He called me at 9:00 at night and wanted to come pick it up when I had a date of the next day, and it was through email. And then they didn't answer their phone. But the customer service rep followed up with me and made sure everything was okay. He waited for me to respond and then he offered me help for any other cars. Ship a Car Direct was really good.
Thank you for taking the time to share your experience, Carmen! We are very pleased to hear that we made you happy with our service!
Reviewed Feb. 16, 2017
I shipped my car from San Diego to Virginia and the entire process was completely hassle-free. Stefan made it worry-free for me by providing all the details before I could even ask about them. Also, I was given updates throughout the entire shipment so I could rest easy knowing where my car was and when it would arrive. Then to top it all off they followed up once the car was delivered to make sure that my experience was nothing less than perfect. I would highly recommend using this company to anyone looking to ship a vehicle and will do so again in the future myself if needed.
We are glad to hear everything went smooth for you, Johnathon! Thanks for your positive review and for recommending our service!
Reviewed Feb. 16, 2017
Ship a Car Direct was excellent. The price they gave me was a good price. I initially used the quote calculator and it seemed to work fine. It was pretty close but I was shipping right after Christmas so there's a little bit of uncertainty. So after doing that, I spoke with them personally and got a better feel of it. You can't beat talking to somebody, asking all the questions and getting the answers then. Then, the people that picked up and delivered were very good and they did when they told me they were going to. I would use them again and I would recommend them again.
Reviewed Feb. 15, 2017
I was purchasing a car from the other side of the country then and had to have it shipped to my house. Ship a Car Direct's website was the cleanest and I liked how their videos were helpful for me in understanding what to expect compared to other vendors wherein they're packaging things on the car where customers could purchase insurance package, additional products etc, and so it felt it like I was getting nickel-and-dimed. I wanted an easy and straightforward process so I went with Ship a Car Direct. Their customer service is great and responsive. I’d definitely use them again.
Thanks for your positive review, Chris! We appreciate you taking the time to share your experience!
Reviewed Feb. 14, 2017
I’ve never shipped a car before and I was shipping it over 1200 miles from Laconia, New Hampshire to Memphis, Tennessee. It’s probably not the best distance for a first-time car shipper, but it was a very pleasurable experience. The driver was very good in keeping up contact with me and the car arrived in immaculate condition. If I ever need a car shipped again, I will be sure to use Ship a Car Direct in the future.
Thank you for your positive review, Evan! We are glad to hear that you are happy with our service. Call us if there is anything we can help you with!
Reviewed Feb. 13, 2017
I bought a car at a dealership in Maryland, but live in Houston, Texas so it made sense to ship it instead of flying out there and driving it back. Ship a Car had good enough reviews and the price was competitive as well, so I went with them. I talked to somebody over the phone and they sent me an email quote, which was right below what everybody else had given me. The reps responded quickly to any questions so it was a smooth process. There was a bit of difficult communication with the carrier because they didn’t provide a phone number when they accepted to pick up the car. That took a bit of time, but after that, we didn’t have any issues.
Thank you for your review and for choosing us to ship your car, Abraham! Glad to hear that you are pleased with our service!
Reviewed Feb. 12, 2017
I was relocating from Texas to Virginia and one of my cars was covered by the employer but the other needed to be shipped. I had a week in hand and wanted to ship the car before I could leave Texas. I tried to search online and there were a lot of people and I wasn’t getting confident, plus the quotes that I were getting were variable. I reached out to Ship a Car because one of my friends and relatives had used them earlier. I talked to Bruce and it was very clear what needed to be done and how much he was gonna charge. He was very helpful and there was no pressure when I was talking to them. There was no third person. I was talking to the same person over and over again, which wasn’t the case with others, and that’s what I liked. End-to-end, the overall experience was good and I would recommend them to anyone that would ask me about it.
We are glad to hear everything went smooth for you, Ramesh! Thank you for giving us a positive review and for recommending our service!
Reviewed Feb. 11, 2017
I used Ship a Car Direct for shipping a car that was given to my son from his grandma. They were not the cheapest but they were close to being the cheapest. But it was really the overwhelming number of positive reviews that made me choose them. I had one brief phone conversation with them and they were very polite. I called because I was trying to get a status from how far they were along the country. They called the driver and they called me to tell me exactly. The experience was great, quick and very easy.
Glad to hear everything went well for you, Joe! Thanks for taking the time to share your positive review!
Reviewed Feb. 10, 2017
I moved to California from Maryland, so the vehicle needed to come with me. I went with Ship a Car Direct mostly due to the reviews that I found online and then secondary, cost. I preferred to call the agents directly so they were able to give me a quote over the phone. So I called Ship a Car Direct and they asked me for general information like the make of the car, the model, and then when I was looking to having it transported. Then they gave me a quote which was fair and on par with what I was receiving from other car shipping companies. Everything was seamless from getting through to an agent, giving me a quote, scheduling and then ensuring that everything went according to plan. They're professional and prompt. There was a delivery window and they had no problem coming in on the day that they said that they would try to deliver on time.
Reviewed Feb. 9, 2017
I moved across the country and decided on Ship a Car Direct to ship my car cause I got a good vibe when I saw their website. Their quote was fair and I was pleasantly surprised by how responsive and honest the gentleman I spoke to was. Bruce gave me answers to questions I didn’t even know I needed to ask and he was very genuine. I spoke with him pretty much the entire time and he did an outstanding job and I felt like everything was very positive with the company even though it took a while.
Glad to hear everything went well for you, Kasandra! Thanks for taking the time to share your positive review!
Reviewed Feb. 8, 2017
We are grateful for our decision to go with SHIP A CAR DIRECT. It was after we tried several other companies. This one was a hit in terms of care, honesty, and service. Stefan was our guy from the beginning and then the follow up after the car was delivered on time was appreciated. And, we learned a lot in the process. Hard to ship a car west at the holidays and stormy weather!
Reviewed Feb. 8, 2017
My wife talked to Ship a Car Direct on the phone and got questions answered. They responded to emails immediately and were very helpful. They gave a disclaimer that the price they had quoted us might not be the actual price but it ended up being the actual price. The guy they contracted was great, too.
Thank you for your positive review and for choosing us to ship your car, Philip! Glad to hear that you are pleased with our service!
Reviewed Feb. 7, 2017
Ship a Car Direct has a good reputation, positive reviews and the price is reasonable so I decided to use their service to ship my Cadillac. We communicated via email and they were professional and helpful. The pick up was late but they delivered my car on time and in good condition. I was satisfied with the service and I'd recommend it to my friends.
Reviewed Feb. 6, 2017
I need to ship my vehicle because I was moving across state. Ship a Car Direct was very responsive and good communicator. The free quote given to me online was a little over but that's what the market rate was. I liked to pay about a hundred dollars less than what I paid but then it was worth it for my peace of mind. The customer service has been very good. They've been extremely communicative at every step. Everything was all smooth. It was honest and it was something that I will recommend others.
Reviewed Feb. 5, 2017
I was sending the car of my son who goes to school in Colorado and decided to use Ship a Car Direct. I was able to take advantage of the online quote calculator to get a price range for the transport and I was happy with the quote that was given. It was unlike other sites where you have to go through a lot and log your phone in. You just have to give a general idea so I liked it. Moreover, they have videos on how to prepare the car for transport and all that stuff. Those videos are very helpful. If I need to, I'll use Ship a Car Direct's services again.
Thank you for your positive review, Sanjay! we are glad to hear that you are happy with our service. Call us if there is anything we can help you with!
Reviewed Feb. 4, 2017
I am very disappointed in Ship a Car Direct. The only reason I used this company is because of the high reviews. I first got my quote and after I have placed an order, the rep called me and said there was a mistake and gave me a wrong quote. It was going to cost me 200$ more. Because of the ratings, I decided to give them a chance and proceeded with the order. I then never heard from them again until the day my car needed to be shipped out. I had reached them earlier and he said he was going to contact me closer to the shipping date but he never did.
I got an email regarding the carrier company that was going to ship my car that day around noon and my car was suppose to be shipped out. The carrier didn't arrive until 945pm and that was after I called them multiple times. The carriers truck broke down and didn't call me. My sister who was suppose to get the car had to reach them and figured out what was going on because we never got any updates and the car was suppose to arrive that day. My sister ended up having to pick up the car an hour away from her house. When we called to discussed the issue with Ship a Car Direct, the rep was defensive and not helpful. We would not be using this company and am just want everyone to know what happened. So disappointing.
Hi Jenny,
We are sorry that you had a poor experience with us and have tried reaching out to you multiple times to try and resolve this. We have refunded our fee to you for this order. We will address the issues that you had with this carrier in regards to getting updates on when the car would be picked up and delivered. Our rep tried to coordinate between you, the delivery contact, and the carrier to try and resolve the pickup and delivery times and we apologize if there was any misunderstanding along the way. We do our best to try and coordinate everything so the trip goes smoothly for all of our customers. We are glad that the car made it to you safe and sound, best of luck to you on future moves.
Reviewed Feb. 4, 2017
I moved from California to Maryland. My aunt referred me to Ship a Car Direct because they use them all the time. My mom did the actual setup for me and I just received the email and spoke to a guy named Matt for the payment and exactly what day they will come. The car came sooner than I thought. In the future, I will definitely be holding on to them. And if I know anybody else that's looking for someone to ship their car, I will be referring Ship a Car. Awesome experience.
Reviewed Feb. 3, 2017
Because of their good reviews, I used Ship a Car Direct. Also, their customer service is good. I called them and asked about a quote, and the price range that they gave me was good. Their customer service reps answered my questions. My car came without any damages, and that was very good.
Thanks for your positive review and for choosing us to ship your car, Veera! Glad to hear that you are pleased with our service!
Reviewed Feb. 2, 2017
My experience with Ship A Car Direct was simply superb. Their representative Matt was awesome. As per my request, he arranged for credit card payment even though most carriers accept only cash. When there was a issue, he responded to my email and made phone calls even on a Sunday and fixed the issue immediately. That made all the difference in the world.
Thank you for taking the time to share your experience, Sankar ! We are very pleased to hear that we made you happy with our service!
Reviewed Feb. 2, 2017
A relative died and that person left the car to my wife so we needed to have it shipped. The customer service reps were good especially if each time there's something new that needed to be communicated. However, the first driver was suspect as far as how his interaction with the person that was at the location that was shipping the car out here but the second one was great.
Thanks for your review, Jeremy! We really appreciate you taking the time to share your experience!
Reviewed Feb. 1, 2017
Ship a Car Direct has the highest rating in Better Business Bureau so I chose them and the online quote I got was pretty close with the actual. The driver was great. He called to tell me the plan and he followed it exactly. He picked the car up at the exact time he said he would from the guy who sold me the car and then dropped it off, right when he said he would. I had problem getting the car going and he stayed for about 45 minutes helping me try to figure it out. I really appreciated his help.
Thank you for taking the time to share your experience, Ryan! We are very pleased to hear that we made you happy with our service!
Reviewed Jan. 31, 2017
My friends gave a good recommendation about Ship a Car Direct so I chose them for a shipment last late December. Their online quote calculator gave the same price as the actual. Moreover, the customer service reps were great and the drivers were very good.
Thanks for your positive review, Christine! We appreciate you taking the time to share your experience!
Reviewed Jan. 30, 2017
Ship a Car Direct was recommended to me by my employer. Their customer reps were very good but the only problem I had was they didn't have anybody in the area to pick up my vehicle and the price was different. Other than that, I was very pleased with the service.
Thanks for your positive review, Mike! We appreciate you taking the time to share your experience!
Reviewed Jan. 29, 2017
I had a great experience with Ship a Car Direct. The actual quote I got from them was pretty accurate. Their reps were good and their drivers were great.
Reviewed Jan. 28, 2017
I feel confident with Ship a Car Direct because my first time with them was good. However, during the second time that I dealt with them I didn't like the customer service. It's because I called and asked about payment because I knew I had to give some credit card information for the deposit and the other one to pay the driver. I wanted to make sure how much I was gonna pay but the lady said to go on the internet and do it, so she didn't answer my question. Nevertheless, as soon as I got the driver's number, everything was fine. I recommend them to friends all the time.
Thank you for your positive review, Juan! We appreciate you taking the time to share your experience!
Reviewed Jan. 27, 2017
I did a Google search and went with Ship a Car Direct because they offered instant quotes online. When I found their site, I was able to put in my information and get a quote right away. The quote was pretty accurate because the quote I ended up getting was actually less. Also, I know space available costs but it was a smart car so it's tiny. I wish it would have been cheaper, but I know that it's not a cheap car regardless so I'm content.
Ship a Car Direct worked with me and I dealt with Scott. He asked what I can afford and said that they'll put that out then go from there if they get it. He was awesome and we contacted via email and I called him a few times. What I didn't like about the service was I didn't get a call when the car was picked up. The only time I got a call finally was when I contacted Scott and he said the service is through a particular shipping company and then I got the driver's name and number. But then, I gave them two different numbers. One is the number of the address of the person who had the car and the other was my number. I told them that I was the main person but for some reason they didn't call and I was wondering if they picked it up. I was worried about my car and I felt I should've been notified more. Then I got a hold of the person who has the car and they told me they had picked it up. At any rate, the experience was quick and I definitely was happy.
Thanks for your positive review, Chad! We appreciate you taking the time to share your experience!
Reviewed Jan. 27, 2017
I went on to the internet and looked up on Consumer Business Report and Ship a Car was one of the links that had some of the highest ratings. The prices were pretty comparable, too. They were within a reasonable amount of percentage difference. I used their online quote calculator and the actual quote I received was pretty close, just a $30 difference.
The reps were very helpful, too. They let us know when the guy was gonna come pick it up. We got a call 30 minutes before he got there. We went over the car, made any notes of any previous scratches and loaded it. After we got to our destination, they called and said when they would be here. They were here, unloaded the car, everything was in good working order, and there were no issues with it. So all-in-all it was a very pleasant experience.
Thank you for your positive review and for choosing us to ship your car, Gary! Glad to hear that you are pleased with our service!
Reviewed Jan. 26, 2017
I got a couple of quotes from different people and I had seen that it was pretty similar across the board. But the reviews for Ship a Car Direct were a lot better and seemed a lot safer so I went with them. It was my first time shipping and their customer service reps were very helpful and made sure to stay connected with me the whole way through. The drivers were good as well, and called me the day before, gave me a heads up and made sure that the address was set up for them to pick up and drop off. It all worked out really well.
Glad to hear everything went well for you, Alexander! Thanks for taking the time to share your positive review!
Reviewed Jan. 26, 2017
I've shipped before using other companies but I find Ship a Car Direct to be very professional, organized, and detailed. It was a little difficult to get the customer service reps on the phone but they seemed to be better with email. They delivered on time and the follow up was terrific.
Thank you for your review and for choosing us to ship your car, Mark! Glad to hear that you are pleased with our service!
Reviewed Jan. 25, 2017
I wanted to find somebody who was reasonable and someone that I could feel safe to have my car transported across the coast. I like Ship a Car's customer service, so I went with them. They're very professional. Regarding the transporting company and the driver, everything was smooth and the communication was there throughout the whole time. I was extremely satisfied and I had no bad experience at all with them. I'll definitely be using them on an ongoing basis.
Reviewed Jan. 25, 2017
Using Ship a Car Direct took all the worries out of transporting a vehicle across country. Being the first time I did this, I found their website helpful with several videos that answered all my questions. They are also easy to reach by phone or email. My car made it in 7 days and the pick and delivery were simple.
Glad to hear everything went well for you, Joanne! Thanks for taking the time to share your positive review!
Reviewed Jan. 25, 2017
One of my friends referred Ship a Car Direct to me. He said that they would be picking up the car from the home directly and I don't have to go and drop it. Their reps are good. They took time but I'm satisfied. On the other hand, the driver was supposed to pick up on specific dates but the commitment wasn't managed which had to do with the communication between Ship a Car Direct and the driver. But the delivery is minor, which was negligible. All in all, the services are fine as expected.
Reviewed Jan. 24, 2017
In December I contacted Kosta to broker-ship my Ford Mustang to my home. The order had been placed with one of Ship a Car Direct's competitors. They had no carrier after 10 days! Kosta was excellent and he explained in detail that most carriers would not be on the road until after January 1st. His quote was fair and he found an excellent closed carrier trucking company. They were very good at keeping me informed along the route. They delivered on time with absolutely no damage! Would always use them in the future.
Thank you for taking the time to share your experience, Bruce! We are very pleased to hear that we made you happy with our service!
Reviewed Jan. 24, 2017
Because of the reviews, I used Ship a Car Direct. The rate that I received from them was good. Also, their customer service reps and the driver were good. I had no issues.
Thank you for choosing us to ship your car, Deepak Glad to hear that you are pleased with our service!
Reviewed Jan. 24, 2017
I went with Ship a Car Direct based on their reviews. Their staff was very good and kept me informed, and their website is web-user-friendly.
Thank you for your review and for choosing us to ship your car, Tom! Glad to hear that you are pleased with our service!
Reviewed Jan. 23, 2017
Ship a Car Direct got back to me the quickest with the quote over their competition. Also, their customer service representatives were awesome. The driver was a good guy and he came when he was supposed to. He had the car load up in no time. They got there earlier than they were supposed to, so everything was good. The price was great, and I had a great experience.
Glad to hear everything went well for you, Matt! Thanks for taking the time to share your positive review!
Reviewed Jan. 22, 2017
I went online, read all the reviews with the car ship companies and selected Ship a Car Direct. Their website was pretty straightforward and what I was looking for. The customer service reps were very prompt and responsive every time I tried to call and inquire. There was a little bit of broken communication with the last guy who picked up my car, but he managed to reply by SMS so it's okay.
Thank you for your positive review and for choosing us to ship your car, John! We appreciate you taking the time to share your experience!
Reviewed Jan. 21, 2017
Anytime I called or emailed Ship a Car Direct, they were quick to give an answer. The driver was great, picked up the car and called me when he was coming over. The process was super easy and it worked really smooth. Most importantly, the car arrived in California in a timely manner and without damage.
Glad to hear everything went smooth for you, Greg! Thanks for taking the time to share your positive review!
Reviewed Jan. 20, 2017
Ship a Car Direct's website is useful. The driver was very accommodating and they tried to ship it early which was nice. Moreover, everything went according to plan.
Glad to hear everything went well for you, Jeffrey! Thanks for taking the time to share your positive review!
Reviewed Jan. 19, 2017
I've used Ship a Car Direct about a month ago. Their reps were really good but my license plate was missing when I finally picked the vehicle up. The way it was bent, it looked like it got pulled off there. Other than that, everything else was good.
Thanks for your review, Paul! We appreciate you taking the time to share your experience!
Reviewed Jan. 19, 2017
Ship a Car Direct was the best one. They had their information online and they had a lot of videos telling everybody. They were very helpful in that way. When I went online, I looked at them and it seemed like they were doing very good. They did my business promptly and as soon as they can, they got what I needed them to do worked out. The only problem I had was dealing with the third party. Our situation was when I paid, they didn't know who got paid. So, they should come up with a better way of doing it. I had the deposit down on the card and paid the guy the money. It was like the people they dispatched didn't know he got paid, but I'm glad that they followed up on that.
Thanks for your positive review, Lavell! We appreciate you taking the time to share your experience!
Reviewed Jan. 18, 2017
I made my reservation online and Ship a Car Direct's website was very good. And their customer service reps were very nice. The only thing is that the driver asked me for more money. He asked me for $50 extra because there was a couple of luggage stored inside the trunk. I told him that there is only a couple of luggage into my trunk with clothes, and he then said, "Okay." Other than that, everything went very well.
Glad to hear everything went well for you, Alberto! Thanks for taking the time to share your positive review!
Reviewed Jan. 17, 2017
A family member told me about Ship a Car Direct. So, I trusted his judgment and went with them. The quote I was given was very reasonable. Their customer service rep helped me out, and the driver was awesome.
Thanks for your positive review, Shawn! We appreciate you taking the time to share your experience!
Reviewed Jan. 16, 2017
I did the booking with Ship a Car online and their driver was fine. Overall, I'm satisfied with my experience.
Thanks for your positive review and for choosing us to ship your car, Amber! Glad to hear that you are pleased with our service!
Reviewed Jan. 15, 2017
Ship a Car Direct's service was really good and the price was the best. When I made a reservation over the phone, the rep I talked to was excellent. Any time I emailed him or called, he responded right away and answered all my questions. The driver was great and he kept in contact with me all the way up to delivery. He asked if he could do the delivery a little later, but he was earlier than I expected. Everything was great. If I buy another car out of state, I'll use them. And if anybody asks, I would recommend them.
We are glad to hear everything went smooth for you, Philip! Thank you for giving us a positive review and for recommending our service!
Reviewed Jan. 14, 2017
I've used Ship a Car Direct in the past but the first time I did a search about transport companies, they were the quickest to respond so I went with them. I made my reservation over the phone. Their rep was very helpful and their driver was fine.
Thank you for your review and for choosing us to ship your car. Glad to hear that you are pleased with our service!
Reviewed Jan. 13, 2017
As a first-time user of an auto transport I was a little concerned that I didn't know enough about the process to make an informed decision. I contacted two or three brokers and decided to go with Ship A Car Direct because their price quote was reasonable and their customer service representative (Angela) was extremely helpful to me. She provided me with background information on the transport process and even sent me links to YouTube videos which described the who/what/where/when of auto transport. Ship A Car Direct is very careful in selecting drivers and any reported problems can affect their using that driver and company in the future.
My car was transported in an enclosed truck. I don't have a classic or vintage car but it is fairly new and in excellent condition and I wanted it to arrive in Massachusetts without any damage from road rocks, ice storms, salt and sand debris etc. My car was picked up on time as close as possible to my home. The driver was very prompt, kept in touch before arrival and even drove me back to my home after we completed the paperwork for the transport.
Ship A Car Direct continued to keep in touch with me and my car arrived in Massachusetts only one day late due to weather conditions along the route. Again, the driver delivered the car as close as possible to my home. He was very courteous and prompt and kept in touch by phone as he was nearing and just a few hours from my home. I highly recommend Ship A Car Direct and the driver from A & Sons Express, Inc. It was a pleasure to work with them and made my first-time use of auto transport easy and stress free.
Thanks for your positive review, Eileen! We appreciate you taking the time to share your experience!
Reviewed Jan. 13, 2017
Based on the reviews I read versus their competition's reviews, I chose to go with Ship a Car Direct. I made the reservation online and their website is very clear and easy to follow. The quote I got for free in their online calculator was very accurate. Their customer service reps were very good and were just as I expected it. They did what they said they were gonna do for the price they quoted. I also used them a second time because it worked so well the first time.
Thank you for your positive review and for choosing us to ship your car, Jonathan! Glad to hear that you are pleased with our service!
Reviewed Jan. 12, 2017
Some colleagues that worked on their car shipping experience recommended Ship a Car Direct. The Ship a Car website was thorough and easy to use. I made my reservation online and their site has a lot of answers to the questions that I had. The driver was very communicative and easy to reach and chat with. He kept me updated and delivered the car a day early with no issues whatsoever. He was awesome.
Glad to hear everything went well for you, Stephanie! Thanks for taking the time to share your positive review!
Reviewed Jan. 11, 2017
I went through Ship a Car Direct's reviews and everything looked good so I went with them. I gave a call to one of their representatives and they took care of it immediately within a day. Their reps were extremely good and the driver brought the car in good shape.
Reviewed Jan. 11, 2017
The Ship a Car Direct website was a little tough to find what I was looking for, but it got even easier when I called them. The customer service rep was very good. Then their driver took care of my car and was really gentle. He was phenomenal. The guy who delivered it called me and was there. It worked out really well and I was very happy with both of them. Overall, it was easy and everything went great. I didn't have to worry about the car. What's even better is that it got there early. I paid it all with credit card, though I did pay a small fee for it the service was worth it.
Reviewed Jan. 10, 2017
The Ship a Car Direct website was good and I liked the reviews. I had a referral to somebody else and the person who answered the phone on the other one sounded like somebody who had spent a whole lot of their time smoking and drinking heavy. Their pricing was okay and I was supposed to get the deal, but when I checked, the very first thing I found out was that I wasn't getting one. The person at Ship A Car who I talked to was very pleasant, professional and conversational. Told me what they were trying to do and how to do it, so I felt more comfortable with that which made it all come together.
I've used them twice now and their service was good. I had no issues on the first time but on the second time, they gave me a shipping company who didn't want to respond as fast as I wanted to respond, so I went back to them. They were responsive, but they just picked somebody who wasn't. So they got me a second one, but they sent me the same one again. So I told them that it was the same company and they were able to correct their error and replace it with somebody else in the end.
Thanks for your positive review, Dan! We appreciate you taking the time to share your experience!
Ship a Car Direct Company Information
- Company Name:
- Ship a Car Direct
- Year Founded:
- 2008
- Formerly Named:
- Safe-Direct Car Shipping
- Address:
- 150 Murray St Unit 224
- City:
- Niwot
- State/Province:
- CO
- Postal Code:
- 80544
- Country:
- United States
- Website:
- www.shipacardirect.com
