
Ship a Car Direct Reviews
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About Ship a Car Direct
Ship a Car Direct is an auto transport broker that sets customers up with one of its pre-screened car carriers and answers any questions clients have about vehicle transportation. The company offers open and enclosed vehicle transport and accommodates any size of vehicle.
Visit shipacardirect.com- Door-to-door shipping
- No upfront deposit required
- $500 built-in insurance
- No terminal-to-terminal shipping
Ship a Car Direct Reviews
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Reviewed Sept. 4, 2017
The whole Ship A Car Direct experience was painless and stress free. They assigned me an awesome agent and he connected me up with a trucker after we firmed up a date. Communications was absolutely outstanding and I never had a problem getting in touch with my agent. Once he assigned me a trucker, that trucker dispatcher was friendly and got me in touch with the driver, who was also great to work with. If I ever need to ship a vehicle again, I am calling Ship A Car Direct. And their prices were the best of three companies I got quotes from! Couldn't have been happier.
Reviewed Sept. 4, 2017
Ship a Car Direct has better reviews than other transport companies. Their customer service representative was very upfront and helpful. He kept in contact and let me know what was going on. The driver was willing to work with our schedule and where we needed to get the car. He was also in contact a lot and he was an all-around good guy. I also got a rebate once it was done. And overall, their service was great.
Reviewed Sept. 4, 2017
This experience was rapid and simple. A lot of follow up emails were received once I had decided to book explaining the details of transport. I was lucky, my car was picked up the next day by a driver and received the following day. I was told this is not usually that quick, but the car made it safe and sound. The price was a bit more than others quoted.
Reviewed Sept. 3, 2017
I acquired a car in California and I needed it shipped to where I was in Virginia. I went with Ship a Car Direct because of their reviews and price. I was quoted something fairly accurate for what I ended up paying. The price was good. The customer service representatives were very helpful in answering all the questions I had about their service, what they guaranteed, and what they insured. Also the driver was good at communicating and got the car to me without any damages. Plus he worked with me to accommodate the schedule on both the pick-up and the drop off. Ship a Car Direct was overall helpful and reassuring.
Reviewed Sept. 2, 2017
I needed to get my truck from Oregon to Florida. I found that Ship a Car Direct's website with their videos answered most of my questions concerning how the process works. Company rep. Eric filled in the rest. The carrier they hooked me up with was very professional. They arrived at the agreed to pick up point when they said they would and delivered my vehicle to Florida at the quoted price I was given. I'd recommend Ship a Car Direct to anyone needing this service.
Reviewed Sept. 2, 2017
I was relocating to a different state. I looked through the internet to see people's feedback about transport companies that had good reviews on the internet and Ship a Car Direct gave me a good quote. They have good reviews and their price is competitive too. The customer service rep was courteous and helpful and the collector service was a good lad as well. Ship a Car Direct is a good service. I'm happy with what I got and I will recommend it to any of my friends.
Reviewed Sept. 1, 2017
This was my first experience shipping a car this way. I did the research and Ship A Car Direct was the most impressive company. I was not the least bit disappointed, especially when my new baby was delivered early and with no damage. Customer service was superior. Highest marks possible.
Reviewed Sept. 1, 2017
I’ve used Ship a Car Direct before when I moved from California to Texas and I had a good experience. I also went to ConsumerAffairs and saw they are rated very high so I used them again when I was moving from Texas to California. The quote that Angela gave me was higher than what it was last time but I don’t mind paying more for good service. The scheduling happened at the last minute because the Fourth of July holiday was coming up so there was a delay in getting the driver assigned, but it was okay. The driver was very good and he was a nice guy. It was an excellent service and I have no complaints. They kept me informed and the overall experience was very good. It was much better than what I have seen with my moving company. It’s very professional so, it is much appreciated. I recommended Ship a Car Direct to a couple of friends already.
Reviewed Sept. 1, 2017
Ship a Car Direct representatives were very responsive which was nice. I was moving from Texas to Washington and the quote and service were good. Overall they were helpful and quick to respond.
Reviewed Aug. 31, 2017
It went well! As a first time experience with shipping a car, I was very satisfied with the process and price. While there was increase with the drivers fees at the last minute, Ship a Car Direct resolved the matter and ensured I was satisfied. The driver communicated with me throughout the evening on delivery day and drop off was smooth. We will definitely use SACD with future shipping to Idaho and have already told friends about our experience.
Reviewed Aug. 31, 2017
I worked with Angela from Ship a Car Direct. Knew right away I made the right call. She was professional and confident that they would be able to get my car shipped from Michigan to Miami in the timeframe I needed. The rate was within the quoted price and further research showed that my price was fair. Driver was very accommodating on delivery. Met me within walking difference to my location. Would definitely recommend them.
Reviewed Aug. 31, 2017
I was moving and Ship a Car Direct was the company that called me back right away. There was a lot of communication back and forth and it was a great experience overall. I would recommend them.
Reviewed Aug. 30, 2017
Matt provided great service and kept me current with what to expect my first time around, as I was skeptical and had many questions. The second time I moved there was no question in using him. I had no worries about pick-up/drop-off/etc, I knew what to expect and they cover every concern well before picking up your vehicle. For example, I knew my car was going to be dirty from traveling in an open truck across country. I would recommend them to others and would use them again.
Reviewed Aug. 30, 2017
I had a great experience with Ship a Car Direct. The customer service reps were responsive and provided a fair price. The driver I was matched with was also good. I moved both my pick up location and drop off location to within a few miles of the original locations and the driver was very accommodating.
Reviewed Aug. 30, 2017
Ship a Car Direct had great reviews online and I felt like I could trust them to ship my car. I also got a couple of quotes with other shippers and Ship a Car Direct's rate seemed to be the best. The reviews attest to that so I went with them. The first contact person was very friendly, courteous and responded to my emails in a timely fashion. The overall communication with the folks at Ship a Car Direct was good. Also, the trucking agencies that they contract with did a good job of delivering the cars on time and in good shape. Even the drivers were very nice. So, I had a good experience with Ship a Car Direct. They have excellent service and value for money. I would recommend them to everyone.
Reviewed Aug. 30, 2017
I moved to California so I needed my car shipped and found Ship a Car Direct. It’s good to know how much I’m going to pay before I get started and the quote they gave me was accurate. The customer service reps were easy to get a hold of and they were very helpful from start to finish. They have excellent service and my experience was very easy and smooth.
Reviewed Aug. 29, 2017
Their team was very courteous and professional. They warned us in advance that it's always a challenge to get carriers to pick up from our small town in upstate NY, but they did a great job of communicating with the carrier and ensuring they arrived at the right time and place to pick up the car (at a friend's house) and to deliver it (at Target Shopping Center). What's most important is that the car arrived without a scratch on it, so very satisfied overall.
Reviewed Aug. 29, 2017
I strongly recommend SHIP A CAR DIRECT to anyone relocating and needing their car transported. Their service is exemplary. Matt was the representative who assisted me throughout the planning process, and provided excellent customer service. My car was picked up and delivered door to door in excellent condition on time and on the dates that I requested.
Reviewed Aug. 29, 2017
Ship a Car Direct made the process of shipping my car out west from the east coast very easy. From getting the quote to communicating with me about the pick up and delivery of the car. I would definitely call on them again if the need arises.
Reviewed Aug. 29, 2017
Ship a Car Direct shipped my car from Boston to California in a timely and professional manner. I appreciated their prompt attention, constant communication and clarity in an industry that can be confusing and even a little unethical in my experience. They delivered on all their promises and worked with me to deliver my car earlier than the original delivery date given. I would highly recommend them to others and would also use them again in the future.
Reviewed Aug. 29, 2017
I've transported 2 cars and both experiences were very good. Both transport companies that I was assigned were easy to work with, reliable and made an effort to work with my scheduling needs. Ship a Car Direct was very easy to use and Gaby did a great job of keeping me informed. If I need to move another car I will definitely call them again.
Reviewed Aug. 29, 2017
We had a military move with Ship a Car Direct. It was the first time I've done it but I was really happy with their system. I just talked with one guy and he was available with phone and email quickly. It was a more expensive than other options but it seemed they made up for that with better service. It's a stressful process on its own and they made it as easy as it could be. It was great overall. It was pretty straightforward and there was good communication. So I would recommend them.
Reviewed Aug. 28, 2017
We shipped our daughter's car to Las Vegas upon her relocation there. Although shipping a car is costly, the cost and hassle was far less than driving it this distance ourselves would have been. I chose this company because they provided information that helped me to understand how this business works. Most of the other brokers I spoke to were fast talking and very pushy to get my business. This company listened to my concerns and answered my questions. Although the car was picked up later than I anticipated, due to our "off the beaten path" location, it still arrived well within our acceptable time frame, and our rate never changed, so we were pleased.
Reviewed Aug. 28, 2017
Was very pleased with the service provided by Ship a Car Direct. This was my first experience with shipping a vehicle cross country. I had no idea how to go about it and how I would make sure the carrier doing the transporting was reliable. After doing my homework I selected Ship a Car Direct and was pleased I did so. They did a thorough job explaining the process and what I could expect and some of the issues that could arise. They kept in touch with me throughout the entire vehicle move to ensure I was satisfied. I would recommend them for anyone moving a vehicle.
Reviewed Aug. 28, 2017
Ship A Car Direct was recommend to me by a friend and I am very happy that I followed their recommendation. My experience with Ship A Car Direct was stress free, affordable, and my car arrived in perfect condition!
Reviewed Aug. 28, 2017
I am SO glad I chose Ship a Car Direct. Excellent ratings, and once I signed up customer service and attention to my needs were top notch. Dave and Maricel were awesome. My car was picked up and delivered right on time. Highly recommended.
Reviewed Aug. 28, 2017
Ship A Car Direct was very professional and put me at ease with the process of entrusting my car to a driver that I didn't know. Eve was very professional and accommodating and I appreciated her patience with me during this somewhat stressful move across the country. The company they found for me was also professional and I had an easy process overall.
Reviewed Aug. 28, 2017
Great experience working with this broker. Jennifer worked with me to ensure timely pick up of my vehicle and on-time delivery. The carrier they used, Bravo Express LLC, was extremely professional and was in constant communication during pick up and delivery to ensure a seamless transition. Best broker I've worked with!
Reviewed Aug. 28, 2017
So glad I used Ship a Car Direct for transporting my Honda Odyssey from CA to SC. I decided at the last minute to keep my car and within just a few days they found me a driver. The only issue was finding a large lot to meet the driver once he got to my new town. I just moved here so was not familiar with the area. Other than that, it was all very easy.
Reviewed Aug. 28, 2017
I shipped 2 cars from Calif to Georgia with a $500 savings over other options. Absolutely first class experience from request for quote to final car delivery. Communication was frequent and personal, and all questions answered. Ship A Car Direct does a great job with First Timers, with plenty of informative videos, plus folks that immediately answer your call. Driver was also communicative and easy to track.
Reviewed Aug. 28, 2017
This was my first experience shipping a car and the process was much easier than I could have imagined. The communication and detailed information was quite helpful and the car arrived in perfect shape. Everyone involved was wonderful and I will certainly use this company again if I have a need to ship a car. It was a coast to coast shipment and I'm pretty sure it would have cost more to drive the car myself with the gas price and hotel costs not to mention any troubles with the car on such a long journey. It also saved over 3,000 miles on my odometer!
Reviewed Aug. 28, 2017
This was my first time shipping a car from Philadelphia to Miami. After reviewing the shippers, on the Better Business Bureau site, talking to Ship a Car Direct, Scott, I had a feeling these were honest people who made no outlandish promises to get my business, as some of the others were doing. Shipped the car, no problems. Ray the truck driver was very polite and took great care of the car. It is my daughter's first car, a new Mustang she wanted to have for college. Ray made a fuss over the car and delivered it right on time for her. Her only complaint was we had to take it to a car wash immediately, as it had gotten somewhat dusty from the trip. Imagine That. I will definitely use them again when she ships the car back here to Philadelphia for the summer. Thanks again Ship a Car Direct. You did good!
Reviewed Aug. 28, 2017
I was moving across country and needed a transport company to ship my vehicle to California. I tried the company that had taken me out there to bring me back. They called about two days before me and the car was to leave and said they couldn’t do it, so I went on the Internet and just did some research. I liked the reviews Ship A Car Direct have so I called them and was very surprised that they were able to pick it up when I wanted and deliver it with hardly any timeframe. They just kept me informed.
I knew what the price range would be and roughly. Ship A Car gave me their price and the quote they gave was in line with what it was to ship it out with a different company. The shipping was really pretty perfect. They picked up the vehicle at my door and delivered it to my door which the previous people had not done because they couldn’t be done. There are many ways that it could have been a disaster and it wasn’t. Ship A Car Direct did exactly what they said they would do. They’re just very professional. They’re what I would expect but you really don’t get with other transport companies.
Reviewed Aug. 28, 2017
I was moving because of the job and I went with Ship a Car Direct because I have used them and had a good experience then too. The quote was reasonable compared to the rest of the quotes I had. Everything was I expected. The driver was professional, on time, and he kept me updated. I thanked them for their service and I will recommend them to others.
Reviewed Aug. 27, 2017
I was shipping a car out to my son in Glendale, California, outside LA. It my first time to do it so I didn't go in with any pre-conceived notions. I went online and started Googling different companies that shipped cars. I got a few quotes, Ship a Car Direct was the cheapest and I went with them. They must have a lot of people that do it the first time because they educated me throughout the entire process. They gave me a reference number and I said I'm going to have to call and ask because I didn't know what they needed in the car besides the keys. Their rep, Gabby, told me to keep looking for email updates. I talked to them once on the phone but the rest was all through emails and it was incredible. Each one of the email updates said to simply call if I got questions but I didn't have to because their updates were so thorough.
They also anticipated the questions I had like what do I put in the car and what I needed. That was clever and it really impressed me. They also told me how long the process would take, sent me videos and gave me an app to take photos of the car so I would have it if anything went wrong and I needed some proof of what the car looked like.
They used a carrier out of Los Angeles and I didn't understand how they were going to pick up the auto in my subdivision with one of those big car carriers which is tough to turn around in the streets. Also, when I got the guy on the phone, we had a little language barrier and it was loud where he was. He was in the carrier, so that was going on too. I could pick up a few words and I was getting a little paranoid because I'm trying to meet this guy and I couldn't communicate with him. Finally, I figured he had given me his number so, I texted him and everything worked out from there. He turned out to be a great guy and when I met him in person I had no problem communicating with him. It was more or less a phone thing.
He wanted to come to my house and I told him to meet up in about a mile. It turned out to be half a mile away into this huge parking lot. It seemed to be much easier for him and I didn't mind doing it. I gave him the car then he was heading out to Indiana to pick up some more cars, and he was back in Los Angeles by Tuesday. My car was one of the last cars so he was stopping along the way dropping those cars. They can only drive a certain amount of miles a day. They have a door-to-door service but with their vehicle that big, a 20-wheeler, and how they could turn that inside the subdivisions, I would suggest they consider meeting from point-to-point with the customer. With the way some of these suburban streets are parked up with cars, sometimes cars on both sides of the street, the driver is going to have a heck of a time turning around. He had a little problem just going into the shopping center that we got together in.
But in California, my son was on lighter streets and the driver pulled off in front of the house. And the car arrived in the same condition I had sent it out. It was also really surprising to me that they offered a $30 rebate if I would send them a review afterwards, which I did. Then they followed that up with their customer service guy. I considered doing one for the Better Business Bureau. They said they couldn't reimburse me for that one for obvious reasons and it's not a problem with me. That's very honest and I don't have to be paid to say they did a good job.
It was a pretty good experience. Initially, Ship a Car Direct told me that the estimate quote could change due to change in gas price, but it didn't. It was the exact quote that they gave me. So it cost me, after the rebate, $870 to ship the car from the Detroit area to Los Angeles. It was my sister's car and the reason she was shipping the car was she was buying a new one. We asked the dealership if they ship out cars and they said yes but it shocked me that they quoted me $1,400 to do it. I considered driving the car across the country or have my son do it but just for gas, I'd have to make a couple of stops and before I'm done with it, it's going to cost $870 from Detroit to Los Angeles. I couldn't do it for less than that but I guess Ship a Car Direct does it in volume.
I almost wish I have to do it again because when I find somebody that did the job like that, I'll hold on to them whenever I need that again. They also have an easy to understand process. If you've never done it before, it can be a little daunting because you don't know all the different issues and the cars that they get. But Ship a Car Direct made the process a stress-free one and I would recommend them.
Reviewed Aug. 27, 2017
My experience getting a quote and arranging the pick-up, through delivery of our Toyota Prius across country to our daughter in college was very professional and easy from start to finish. Both the customer service representative who took care of me, and the shipping company that was engaged in the physical pick-up and transportation of our car was fantastic. I immediately trusted the driver, and his communication via text was great so I never worried at all about whether the delivery would go as planned. Thank you for a great experience.
Reviewed Aug. 26, 2017
Excellent! Seattle to Phoenix without a hitch. Honest people all the way around! I'm very satisfied and will use this service again. Bruce and his team made it super easy and the transport company, Comic, was outstanding regarding communication and customer service.
Reviewed Aug. 26, 2017
In 2014, I used this company to ship my wife's BMW to Long Beach NY. She was definitely paranoid about her "baby" in the hands of the wrong Transport company. After extensive research on reviews, I called Ship a Car Direct and spoke with Matt. He was courteous, professional and a wealth of knowledge. He was NOT pushy or "sales-y". Car was delivered in time as promised! 3 years later, I needed to ship my BMW to Long Beach NY too. I looked in my cell phone for Matt. Yep, they impressed me so much that I kept their contact info to refer them.
Guess what, Matt was still there. He took care of everything and guided me through the process. There were even great enhancements on their process that made the experience even better. Their mobile app is great! Anyway, my car was picked on time and delivered on time. The driver had excellent customer service. Trust me I know great service when I encounter it. I am the Director of Customer Support for my company so this is a stickler for me! Use this company for your car transport needs, you will be satisfied.
Reviewed Aug. 26, 2017
I used Ship a Car Direct after I saw a lot of good reviews about them online. I needed to ship my car north and they said there was a lot of cars they need to ship north. They first quoted me $625 and then it was $1,000 in the end so I paid considerably more. The customer service representative was great and she responded every time I emailed her. I called with questions and she was able to answer it. The car carrier was also great and he was nice and professional. He was there for pickup time when he said and he stayed in touch with me. He answered my call if I called him and he arrived earlier for the delivery but it worked right. Also, the driver’s wife found things on my car that I didn’t know was there, so they are very thorough. Overall, it's the first time I had done shipping and I was a little leery about going through it but it worked out fine.
Reviewed Aug. 26, 2017
I was moving in the military and I saw that Ship a Car Direct had one of the higher reviews online. I’m really big on reviews because I love my car and I’m not just going to give it to anybody. After I’ve decided to go with them, I chatted with their reps online because I like talking to people. Most of the shipping car companies were around the same price, so it wasn’t a selling factor but the personality of the people and their rating were. The reps were great and super helpful and they didn’t try to sell me on the car unlike a couple of companies. I was like, “Hey, I’m just calling to talk to people, get a quote, trying to get a feel.” So, that was pretty good too.
Ship a Car Direct is a third-party type of thing. The mover that they found to ship my car was great. He went out of his way and worked around my schedule because I’m in the military. He shipped the car early which was crappy because I wasn’t over here yet. My wife was but she can’t drive it. So, he pulled the car into the garage and parked it for her so she didn’t have to worry about it. He was perfectly cool and the car shipped fine. I had a great experience with Ship a Car Direct and I’d use them again.
Reviewed Aug. 25, 2017
Had extremely pleasant experience with Ship a Car Direct in shipping my car. Being first time, was very skeptical reading online reviews of many companies and experiences of many others. Kosta, from Ship a Car Direct was extremely helpful throughout. Finally the car was picked up and delivered by an amazing driver (Seth). Thank you for taking good care of my vehicle and making the whole process smooth and hassle free.
Reviewed Aug. 25, 2017
We lived out of country and when we moved back, my husband needed a car. My brother-in-law sold us one, but it was in Texas and we live in Virginia. My husband wanted to get the car in Texas but I told him it's going to take too much time. I'm glad that Ship a Car exists because I didn't want to do that drive. I looked it up online and it had great ratings. We were leery in the beginning. But I have a friend that's a truck driver and told him to tell me how it works.
We needed the shipment to be quicker so we upped the quote, somebody took a bite, and he was awesome. The customer service representatives answered my questions and it was great. I got an email that the guy was ready to pick up the car within an hour and it was 7:00 at night in Virginia. I called my sister and when I got ahold of her, they put the car on and it arrived in a few days. The driver was accommodating and he brought the car even if it was 10:00 PM at night. It was a quick turnaround.
Reviewed Aug. 24, 2017
For my first experience shipping a car across country this was better than I hoped for. Bruce was very knowledgeable and honest in answering all of my questions. Even allaying my fears. The whole operation went just as he said and they kept in touch after they got a trucking company, thanks to Maricel. Also KB Transportation was excellent.
Reviewed Aug. 24, 2017
Ship a Car Direct was very professional and accommodating. The car was picked up on my preferred date and shipped within 7 days from New York to California. The driver was easy to contact and very courteous. Would definitely recommend this company to a friend.
Reviewed Aug. 24, 2017
My experience with Ship A Car was wonderful. The company they assigned to transport my car was excellent. The car was picked up and dropped off within the time frame that was promised. The driver was very professional and courteous. The car arrived in perfect condition. Would absolutely use them again.
Reviewed Aug. 24, 2017
Good +ve experience with overall move. Got my car back in perfect condition within 5 days from Dallas to New York. Full transparency in the process & every steps was explained in great details. Another thing that I liked was use of technology. You actually do not need to call even once to get your service request processed. Highly recommended.
Reviewed Aug. 24, 2017
Overall, it was a very good experience with Ship a Car Direct. I went with them because of their overall web presence. The car got picked up when they said it would. It got delivered without any damage and turned out to be at the price that they originally quoted me. Everything went as planned and my interactions with their customer service rep and the transporter were very good, as well. There could have been some slight things improved but I would definitely recommend them.
Reviewed Aug. 24, 2017
I had a great experience with Ship A Car Direct and the company to which they dispatched the actual shipment of my automobile, Gigi Line Inc. Shipping my car from Honolulu, HI to the Chicago area. My car was delivered two days earlier than the estimated date of arrival, and everything went very smoothly with the shipment.
Reviewed Aug. 24, 2017
I moved from Texas to Virginia and I had Ship a Car Direct to move my car. They have the most positive reviews online among the transport companies out there. I also used their online calculator and got a very fair quote, especially in line with what I got from different companies. The rep I worked with was very helpful. I called him a couple of times to ask questions and to make sure that everything was on schedule. On the whole, Ship a Car Direct was really good for what I needed. My car got where it needed to go in one piece and just the same how I left it. If I had to go back and make another decision to ship a car, I’d still go with Ship a Car Direct.
Reviewed Aug. 23, 2017
I never thought I would recommend a car shipping company, because I thought they were all lousy, but I can say we had NO complaints about Ship a Car Direct. They brought our car from Florida to Nevada. The car was picked up and delivered EXACTLY when promised. They communicated with us frequently during the entire process. Everyone we dealt with was pleasant and professional. Don't be afraid to ship your car with this company!
Reviewed Aug. 23, 2017
Overall a great experience with Stefan at Ship-A-Car-Direct and Walter at Amber Trucking. Excellent communication throughout the process with advance notice on pickup and delivery. Highly recommended and we will be a return customer in the future.
Reviewed Aug. 23, 2017
The car was picked up on time and delivered early. Everyone was friendly, courteous and professional. An app was available to us to take pictures of the car before and after it was delivered. If we needed to have another car transported we would choose Ship A Car Direct again.
Reviewed Aug. 23, 2017
I was relocating from Seattle to Dallas for the company transfer. It’s the first time I relocated so I searched the internet, checked some of the reviews and took a chance with Ship a Car Direct. Since they deal with so many different customers, it’s initially a little difficult to get a hold of a human. It has been so hard for me to get in touch with somebody and I cannot have the information at fairly reasonable times. But they have an option to leave a voicemail and be contacted immediately via phone or via email. So, that was a very quick runaround.
Initially the rep gave me a ballpark number and I knew what else we’re going to do in terms of cost perspective. He also said that it will take about five days to get a carrier assigned because it’s a long distance all the way from Seattle down to south and he came back to me within this little time. About 10 days later, since it was an official transfer which is related to my job, my organization wanted a proof of transfer and some documentation from Ship a Car Direct so we started via chat and they gave me all the documentation within minutes. I was stunned to see that. They have excellent customer service and it was a very good experience.
But I was hoping that they could make it a more seamless experience. For example, the payment was being made through one channel. There were two checks, one check with the trucking company and one check for Ship a Car Direct. It should be made a single check payment and they could charge a small fee for that as well. Also, they gave me a potential start and end time when they would pick up and drop off the car, because they can’t give me an exact minute or hour in terms of when the driver's going to do it, but they didn't give me a window. I felt a little sorry for the guy because he made it a point to ensure that I had all information, that I knew where he was and how long the delivery will approximately take because he’s responsible to do it and he's doing it very well. So maybe they should get a GPS or tracking organized like how we do a UPS package.
Reviewed Aug. 22, 2017
I worked with a broker named Scott who answered all of my communication until it became time to pick up my car. He then never answered my many phone calls or emails. The car was never picked up, leaving me to have to drive across the country from Atlanta to Los Angeles. I then noticed that the company charged my credit card for $200 even though they provided no service to me. I never heard from Scott again. Poor and very unprofessional way to run a company. I have called to be refunded my $200 and I'm just hoping this happens without any problems but after the lack of professionalism I've experienced with this company so far, I'm worried.
Hi Shanna,
We apologize that your deadline was not met and you had to drive your car. In this industry dates are never guaranteed and you have to be flexible when waiting for a carrier to pick up your car. We have many phone calls and emails on record that Scott responded to you from, and we only charged you $200 when we dispatched your car to a carrier. By the time we informed you, you told us that you had decided to drive, so we cancelled your order and immediately refunded you. We wish you the best on future moves. Thank You
Reviewed Aug. 22, 2017
After we researched several different car shipping companies, my mom came across Ship-A-Car-Direct for my move from Atlanta, GA to Portland, OR. It was a big move for me and after deciding that shipping my things and my car would be much cheaper and more convenient than other moving options, I looked into this company. They contracted out a great car shipping company, Cargo King, and I was pleasantly surprised with how smooth the process was. It was reliable, although one-day late due to external outliers, so I would recommend having your car picked up a day before you actually need it to be shipped if you're able to do so. There are just a lot of things that could affect punctuality.
I got my car in Portland 3 days before the expected delivery, so that was nice! The only thing I had to do when my car arrived in Portland was to give her a good wash and fill her up to burn up some roads. I would definitely recommend Ship-A-Car-Direct and I will definitely consider using it again if I ever need my car shipped again.
Reviewed Aug. 22, 2017
I was relocating and found a good rating about Ship a Car Direct online. I started with the online quote calculator then I got a phone call from them and I answered more specific questions. The quote they gave me was the most reasonable quote when I compared reviews and ratings that I had found. Other favorable reviews came with a high price tag. Their customer service rep was very helpful. They also had reliable transporters in their queue and they identified who would be available based on the price range quoted. Ship a Car Direct met and exceeded my expectations. I would recommend them to others.
Reviewed Aug. 22, 2017
My husband and I did this for the first time and this company was fantastic. I would use them again. They kept their word on the time of delivery and the date it would be delivered. Even the price was great too. I don't usually take the time to write reviews, but I was impelled to do so this time. So others do not have to go through the stress of trying to find the right company to transport. SHIP A CAR DIRECT is the right one!!
Reviewed Aug. 21, 2017
I have moved cars in the past but none with as much ease as working with Ship-A-Car Direct. They got me connected with an amazing carrier (VG Auto Movers) and I received my car faster than anticipated. I would recommend their team to all my friends and family and I am very satisfied and will be using them for my next move.
Reviewed Aug. 21, 2017
Moving from the Midwest to the West Coast was full of daunting tasks, to say the least. Moving the contents of a home was stressful enough, let alone figuring out how to get my car to the West Coast. I started the process by looking up carriers and brokers, only to find one too many horror stories in the reviews. I was about to say the heck with it and just drive my vehicle to the West Coast, but I kept the faith, and thank God I did. I came upon Ship A Car Direct. Not only was the process of shipping a vehicle printed in black and white on their website, but there were colorful videos just in case black and white wasn't enough. And there was a phone number, and get this, a real live person named Gaby answered the phone. And to make it even better, Gaby had a real email address too; not some "No reply" generic email address that most companies offer.
I'm a tough consumer, so I still wasn't completely sold (just 99%). I talked to Gaby (a couple of times). She was so knowledgeable and confident that eventually I had nothing but peace in deciding to get a quote, then accepting the quote. So here is where my mistakes begin. I originally had the pick-up location for my vehicle at the home I was moving out of. I learned that my place on the West Coast wouldn't be available for three weeks after the closing on my house. So, I had to stay with my sister in a neighboring city until my scheduled departure to the West Coast. My new place is a suburb of Las Vegas. Well, mistake number two; when I requested the quote, I put in Las Vegas as the delivery address. So now I want the carrier to pick up my car and drop it off at two locations outside of my original request.
My mistakes began trying to catch up with me. No carrier was finding my job attractive because neither the pick-up location or final destination were major, recognizable cities. But thanks to Ship A Car Direct, the mistakes never caught me. Gaby and Dave (Dave was another live person who responded on Gaby's behalf when she went on vacation) intercepted the issue and worked aggressively with the carriers. Just a couple days after realizing the issue that was keeping carriers from wanting to take my job, my vehicle was on its way to me.
And here's where it gets even better, my quote, which was industry standard (because I checked), was still pretty much right on the money to what the carrier requested for going the extra miles so to speak in picking up and delivering my vehicle to locations that weren't on a regular driving route (or on the original quote). To make a long story short (although I know it's a little too late for that), it was worth every dime to allow Ship A Car Direct to find and vet the best carrier for me. Let's just say with the way my car is on mileage, I would have spent more in gas driving it to Nevada than utilizing the expertise and experience of Ship A Car Direct.
Reviewed Aug. 21, 2017
Great experience in shipping a car I purchased from LA to the Houston area. Only took 4 days and was delivered to my house in the same condition it left the dealership. Communication was efficient and timely throughout the process via email and text. Would definitely use this service again for shipping needs.
Reviewed Aug. 21, 2017
I had to ship a car to my son who graduated from college and had moved out to Salt Lake City for a job. I filled in the information online for Ship a Car Direct and then they gave me a quote back in an email. Their price was comparable to all other car companies but they had really good reviews so I went with them. I sent questions about the timeline and other things through email to their customer service representatives and they got back to me promptly. They were professional and courteous, and they delivered. Overall, I had excellent customer service and I would highly recommend them.
Reviewed Aug. 21, 2017
I went by the reviews and used Ship a Car Direct to relocate a car. The quote I got was exactly on the spot and the service they provided was excellent. I've used them a few times and I've had the same customer service rep and every time it's been great. They're most definitely going to be my preferred choice moving forward.
Reviewed Aug. 20, 2017
Everything went very well with the transport. It surprisingly only took 5 days to transport my car across the country. The driver from the transport company called me the morning my car arrived and gave me an hour window for availability. There wasnt any damage to the car and the driver was extremely friendly. My only complaint was that the person in charge of answering the phones for the DBest Auto Transport, Raul, was kind of a jerk when I spoke to him about payment options (cash/cashiers check/credit cards/debit cards). But when I called him to get their address (so I knew who to make the cashiers check out to), he was fine. Im really glad I went through Ship A Car Direct though, Bruce was extremely helpful, stayed in contact daily and was thorough in making sure everything went as planned. I would definitely use Ship A Car Direct again.
Reviewed Aug. 20, 2017
I had an extra vehicle I shipped back to my family and Ship a Car Direct was awesome. They responded quickly to my need and I didn’t have to wait and find out whether or not they were going to take my car or not. I had a really good quote too. I checked some of the other places and Ship a Car Direct was not a mile of what they had. I also paid exactly what I was quoted. Brian was the same person I had throughout the transaction and he took care of me. He was there when I was nervous and walked me through the whole process. He reassured me he had everything under control and that my vehicle would arrive without any damages. That kind of service is very rare to get nowadays. Overall, the service provided to me was excellent. I'm very pleased and I would highly recommend Ship a Car Direct.
Reviewed Aug. 19, 2017
I had my 2005 Nissan Sentra shipped to Wilmington Ohio. I Worked directly with Gabby who was very informative and explained the whole process in detail. My driver Siggie from Millz Auto Carriers was very professional and prompt. He made sure to keep me informed at all times. I will highly recommend this transport company.
Reviewed Aug. 19, 2017
I was moving cross country and the car dealership I bought the car from recommended Ship a Car Direct. We shipped two cars and their price was fair. It was spot on for my wife’s car. However, my car was getting shipped on July 4th, so it ended up being $25 more because it was tough to find a car carrier then. But, overall, it was fine. Eve, the rep, was responsive and called many times to keep me aware of what was going on and she worked to make things happen for me. On the other hand, my experience with the moving company was not as good, but Eve tried to fix the issue. She quit that particular shipper and they're not going to use that shipper again. Overall, my experience has been easy and their staff has been honest and hardworking.
Reviewed Aug. 18, 2017
I was moving for a new job and needed to do it quickly. I saw that Ship a Car Direct had good reviews online so I used them. I used their quote calculator and it was fair. Dealing with the customer service rep was mostly by email, and it was efficient. There wasn't any time where I felt the response was delayed. It was smooth and everything was in order. I would definitely recommend them to other people.
Reviewed Aug. 17, 2017
I needed vehicle shipping because I was moving from Los Angeles back to the East Coast. I got Ship A Car Direct to do it because they gave me a quote very fast in the timeframe that I needed and offered a rebate for me, which I thought was awesome. The quote was a bit high, but I've never shipped a car before. Once I started getting other quotes in after I got theirs, it seemed decently priced. My experience with their customer service rep was good. He was a little late on the specific time we scheduled but other than that, it was okay. It has been professional and quick with the quote and delivery. Considering it was my first time shipping a car, it has been a good experience.
Reviewed Aug. 17, 2017
I used Ship a Car Direct previously to ship my vehicle from Pennsylvania to California. And then, I used them again to ship it from California back to Pennsylvania. The reps answered my questions very quickly and thoroughly and the quote that I was given was great. It was $50 more than the first time, but it’s around the same price, which was affordable. Overall, they’re friendly and they have a good reputation. I had an easy experience with them and I would highly recommend them.
Reviewed Aug. 16, 2017
The service was great from the first phone call to Eve to the delivery of the car with Larry. I liked the fact that I had Eve’s direct phone number and also Larry the transport driver’s number also. I would and have recommended their business to others. All I can say is that I would give them an 11 out of 10.
Reviewed Aug. 16, 2017
I moved from one state to another. I used Ship a Car Direct because I have read the reviews and they were better. I was very pleased with the whole experience. The guy whom I talked with was very nice all the time. I felt a little bit uncertain though because there's a period of time when they have not assigned who's going to do the job. There were a couple of days when I'm uncertain if they will call or not but then they did. Everything was like he said. After I was assigned a carrier, everything was very clear and on time, and my car arrived in perfect condition. I couldn't ask for more. They did an outstanding job and they have very reliable people.
Reviewed Aug. 15, 2017
I had to move for work and Ship a Car Direct was recommended by a friend. Overall, my interactions with the customer service rep were pretty good. It was just near the end that I was a little bit worried because I didn't have a good feel of when I was going to find out from them when they would come and pick up the car. It was a week before, and I was still wondering if someone was going to come to pick up the car. I had to schedule whether I needed to rent a car, how was I going to get to the airport, etc. And I didn't want to leave the city before my car left because then I'd have to figure out who would have to pick up the car.
The date that I wanted them to pick the car up was on a Monday. I called them on a Friday and they still didn't know. Saturday, they still didn't know. Monday, they finally called me and said that they believed someone would come pick it up on Monday. The people who were supposed to pick up my car got their tire blew out so they didn't come to pick it up until Tuesday, and I had a flight and left on Monday. So I had to ask a friend to be there for the car pick up. They said that that was normal for them. If the pickup date was on a Monday, they had up to three days to have someone pick it up; and that at some point, they would call me when someone picked up the bid. Not being part of the business, I didn't understand what that meant. But once I understood how it worked, it didn't bother me.
Other than that, they were always very responsive. I could easily get in contact with someone. It was just them being more clear about the pick up. I called almost every day the week before expecting that if they're going to pick something up or deliver something, they'd call a few days beforehand, not the day of. If they had just given me that answer the week before, and said, "No, we will call you on the day of. Don't worry. This is normal. How we work is people tend to pick up the bids the day of so that they know that their car is going to be around to pick up your car, and go on to wherever they need to go to." Then, I wouldn't have worried so much; I wouldn't have called. Nevertheless, I was satisfied with everything overall, especially how quickly they got the car to me.
Reviewed Aug. 15, 2017
I was relocating from Denver to Atlanta. I Googled Ship a Car Direct and they had pretty good reviews so I called them up to get a quote. I was given a quote that seemed very competitive with anything else that was out there. Communication was really good from the driver as well. He was quick and I was impressed. They picked my car up on a Wednesday and it was here before I got home on Friday night. Overall, the service was really good and the experience was hassle-free.
Reviewed Aug. 14, 2017
Got referred by a friend to use Ship Direct and we very satisfied. They delivered the car from California to Texas in great condition. They kept in contact on status of where the car was and when it would be delivered. Would definitely use them again if we ever had to ship another car.
Reviewed Aug. 14, 2017
Just a wonderful experience with this service. They helped us with the transport of our 2 cars from California to Illinois. The driver Mike was just fantastic. He went out of his way to ensure the entire process was painless. He even arrived at our new house before the expected ETA. David, our contact during the pre-sales process was also fantastic. He kept us informed every step of the way, and was always proactive in sharing advice to ensure a painless experience. Would definitely use them again for any future car transport needs!
Reviewed Aug. 14, 2017
I had recently contracted with another company that was not honest upfront and so I cancelled my contract with them. Ship a Car Direct was very honest and did a very good job. Upfront, they let us know how long the job was going to take. Also, my interaction with the rep was wonderful. The job's done and I'm happy.
Reviewed Aug. 13, 2017
I moved out of state and the original car transport agency had failed to transport my car. I was very desperate because I needed to get my car transported. I found Ship a Car Direct online and looked at their website and they had really great reviews. They were a backup for getting my car to another state. The quote they gave was fair. The customer rep was very respectful and upfront about all the cost that could possibly amount to, such as the shipping rate. He kept in contact with me constantly, whether, through a text message, email or phone call and never once was he rude. He was available to answer any questions that I had. They shipped everything on time and at a reasonable price. I would recommend Ship a Car Direct. If I move out of the state again, I'll definitely use them. It was a great experience.
Reviewed Aug. 13, 2017
The Shipping was great. From the first call, John help make the transition so easy, and texting and calls. Every step, pick up From Delray Beach to Atlanta Georgia the driver was so pleasant. I'm so impress and would recommend to all. Don't be worried. You're in great hands and they find the best drivers. Keep safe??? Rides.
Reviewed Aug. 13, 2017
I was moving from one state to another so I needed to have my vehicle shipped. Ship a Car Direct had slightly better reviews online so I decided to go with them. I got a couple of quotes, too, from other companies and the quote that Ship a Car Direct gave me seemed comparable to others. Their customer service rep also did a pretty good job. It took two weeks longer than it was supposed to get the car shipped out but that's because it was a busy time of the year. Overall, they gave me a satisfactory experience with moving my car.
Hi Joseph,
Glad to hear that your move went well during our busiest season, let us know if we can help you in the future!
Reviewed Aug. 12, 2017
Ship a Car Direct did exactly what they said they were going to do, no more, no less. I was shipping a car to my daughter and I saw their webpage and it seemed they have their act together. I have used their online quote calculator and their price seemed to be reasonable and fair. I didn't have a lot of time so I chose them and made the deal happen. They didn’t explain the timing very clearly initially. But once I made the reservation I was committed to them. I knew when they were picking up my car, it is within a day or two because that's what it sounded like on the videos that they have shown. They actually have done it in three or four days, it still made the timeframe so it was fine for me.
Reviewed Aug. 12, 2017
Friendly office and clever website prepared me. Driver found morning after I registered. Car (Volt) arrived in NY for CA in four days. Constant communication. Very happy with whole experience. Price was what I expected.
Reviewed Aug. 12, 2017
I had to move from Seattle down to Daytona beach. I wanted to ship my vehicle instead of driving it and Ship a Car Direct was referred by a friend of mine. I used their online quote calculator and the price I got was $300 more than I expected. But it was because I accidentally clicked on the Sedan not the SUV just by using one letter on the car so it's a human error on my part. Their customer service representative I worked with was the guy my friend referred me to and he was great and very helpful.
Reviewed Aug. 11, 2017
One of my friends was helping me research and said that Ship a Car's reviews were the best ones. I was moving very abruptly from California to New York and Ship a Car had somebody pick my car up within two days and transported it very quickly. Moving can be stressful and it completely went seamlessly with Ship a Car. They were very helpful in a time of a quick moving situation. Their customer service representatives were very attentive and followed up with each step of the process to make sure that we were on the same page. The guy who did the transportation was phenomenal and kept me posted the whole way on what was going on. Every department worked really well together. They alleviated so much stress and so much work in the situation. I would recommend them again and again.
Reviewed Aug. 11, 2017
My entire experience with Ship-A-Car Direct was amazing. The initial contact representative Kay was conscientious and exceptionally helpful. The app to document the vehicle condition before pickup was easy to use and much appreciated. The driver was friendly, courteous, and professional, and he inspired great confidence that RTS Trans Inc. would care for my car. The transport to California seemed quick, and the delivery was handled beautifully. I appreciate the follow-up email requesting a review, which reflected the company's concern for the highest standards of service. Based on this experience, I would enthusiastically recommend Ship-A-Car Direct to my family, friends, and colleagues who are considering an auto move.
Reviewed Aug. 11, 2017
Shipping a car cross country can be a nerve-wracking experience. Matt was delightful to chat with. He answered all my questions, and was very reassuring. He kept me updated on the status of connecting me with a shipping company. The shipping company I was matched with was prompt with both pickup/delivery.
Reviewed Aug. 11, 2017
My daughter was going to college in USC and we live in Charlotte, so she needed a car. Ship a Car Direct had good ratings and the quote I was given was very good and just about right. I ended up paying close to what was quoted initially when I was doing the research and I had minimal interactions with the customer service representative since everything was going smoothly. If I have to use a transportation company again, I'd come back to them.
Reviewed Aug. 10, 2017
The transport of my car was amazing! We the first contact with Matt to the transport driver Dan. The car was shipped from Calif to Okla in a well communicated and caring way. I was very pleased with this company and would highly recommend them.
Reviewed Aug. 10, 2017
I recently shipped a car from AL to CA with Ship A Car Direct. My broker, Bruce, explained the entire process. When I had a question, he answered it immediately by email and then if warranted followed up with a phone call. On delivery he phoned and texted both me and my son to double check the delivery time and address. We were put in direct contact with the carrier. I was very impressed with the overall customer service. If Bruce wasn't available, I was able to speak with another representative. I would recommend Ship a Car Direct to anyone knowing that they have excellent customer service to back up their internet presence.
Reviewed Aug. 10, 2017
When I wanted to ship my new Audi A4 from LA to New York I looked at 2 of the big name Carriers. But when they gave me a quote and a few days later called to say they misquoted and the actual cost is going to be 30% more I thought a scam was in the making. I did an Internet search and I found SHIP A CAR DIRECT. The name wasn't appealing but the rating was excellent. When my wife asked what company I'm using to ship the car I was hesitant to tell her. Nevertheless I booked with SHIP A CAR DIRECT and they did a fantastic job along with the carrier CDI Express. The shipment was guaranteed by SHIP A CAR DIRECT and they delivered. The car arrived in perfect condition the very day they promised. I doubt the big name carriers would have done better and its cost was substantially less. A heartfelt thank you to SHIP A CAR DIRECT and CDI EXPRESS.
Reviewed Aug. 10, 2017
My son was being transferred to New Jersey and shipping the car was the easiest way to move it without putting miles on it. Ship a Car Direct answered questions and got back with me faster than most of the other companies, which was more important. I’ve transported a couple of cars before and Ship a Car Direct's quote I was given was comparable. All in all, it was a great experience and I’d recommend them.
Reviewed Aug. 10, 2017
I got the lowest quote from Ship a Car Direct. The only thing about their scheduling was that it was a day later than the expected window they gave me. So, I had to leave my car at a random dealership and have them pick it up there. Their initial delivery window needs to be more guaranteed. They said that sometimes, it happens but, the car was picked up, had no problems and it got from San Francisco to Milwaukee, Wisconsin in less than three days which was impressive. Overall, it’s a good experience and would use them again.
Reviewed Aug. 9, 2017
This was the first time I transported my car from Florida to Rhode Island. I have read so many bad reviews of transport that I was nervous about picking one to transport my car. Ship a Car Direct was great in helping me with the right transport. My car was picked up on time and the Driver was wonderful in keeping me updated on his schedule for delivery. I highly recommend Ship a Car Direct to anyone.
Reviewed Aug. 9, 2017
We were very pleased with the transport of our vehicle from Indiana to Florida. Pick up & delivery were easy & punctual. Transport company was professional & courteous. I would recommend & use this Ship a Car Direct company in the future if needed.
Reviewed Aug. 9, 2017
I was moving and Ship a Car Direct was referred to me by one of my friends. I submitted all my details online, and then they sent me an email. The rep gave me a call and said I would be getting a quote in a few days once the actual carrier was decided. Once the carrier got back, they sent us another email, followed up with calls and everything was fixed. They came and picked up the car, and all my needs were met. I was impressed with how they communicated and kept me informed each and every step of the process, and I was really happy about the car being delivered earlier than promised. It was a completely hassle-free experience.
Reviewed Aug. 9, 2017
I had to get a car from Massachusetts to California. A friend, whose name is Marnie, talked to me about Ship a Car Direct some years ago. So I did a little research, went out and quoted four prices, and found that Ship A Car seemed to have a reasonable price. I also like their website and the responses of their customer service people. I put these factors in when I chose them to ship my vehicle. The driver did a good job coming to the house on time. They also got the car on my son's side earlier than they said they could. Everything was good despite getting a little worried about what was going to be the final price once they’re done, but it came out damn close. Overall, my experience with Ship a Car Direct was very good all the way through the process, very professional, on time and at a fair price.
Reviewed Aug. 8, 2017
From start to finish we had a great experience with Ship A Car Direct. Bruce was very friendly on the phone, offered great advice and walked me through the whole process. He kept me up to date throughout the entire car travel. My carrier was just as responsive, even accommodated a location change at the last minute. I would recommend.
Reviewed Aug. 8, 2017
I was told what to expect in the shipment of my car. They kept me in the loop from day one to the end. Respectful and helpful with all my questions. I was given a timeline for pick up and drop off of my car. The day the driver was to pick up and drop off my car he called and gave me an hour to be there. Very happy with the experience. Price was comparable to other companies.
Reviewed Aug. 8, 2017
I was moving to Washington state. I tried to find a good price to ship the vehicle and I chose Ship a Car Direct. Their rep that I talked to was on top of everything. She kept passing me emails and updating me on everything. The driver got there really quickly with no issues. Overall, it was a good and easy experience.
Reviewed Aug. 8, 2017
I bought a car in Utah and I needed a carrier for it to get to California. Upon my research Ship a Car Direct has the least negative amount of reviews. I took a gamble and I picked them. I was satisfied and happy with them. Their online quote calculator really helped a lot because it's more convenient and less time was wasted by not asking for personal information. I don't have to call and be on hold, and the quote was fairly accurate too. Originally, I would get messages from Mark via email. I needed to talk to him in person so I called and I couldn't reach him. I did talk to another representative and he was nice and very knowledgeable. He helped me out with my problems and my questions. All in all, it was an excellent service, fast, reliable and fairly priced.
Reviewed Aug. 7, 2017
Ship a Car Direct was prompt, professional, and helpful every step of the way. My car was picked up and delivered on the days I requested, and without any problems. My questions were answered quickly and thoroughly. I would definitely recommend them to anyone shipping their car.
Reviewed Aug. 7, 2017
Ship a Car Direct provided a very reasonable price and great service shipping my 2016 Lexus from Friendswood, TX to Spring Branch, TX. Pickup was on time as well as delivery. They kept me informed about status with no guessing. I would definitely use them again. Thank you!
Reviewed Aug. 7, 2017
Ship my car from Chandler AZ to New Haven CT. "Ship a Car Direct" offered a reasonable price and has well organized my order and followed up. Chosen carrier/driver was well experienced for pick up & delivery without an issue.
Reviewed Aug. 7, 2017
I moved so I was looking to have my vehicle shipped from Massachusetts to North Carolina. Ship a Car Direct appeared to be recommended by some site I went on to and their quote was fair. Also, their customer service representatives were easy to get a hold of. They called me right back when I leave them a message and they referred me to the shipper directly so I was able to contact them. They delivered as they stated things and it was overall a good experience.
Reviewed Aug. 7, 2017
We have a winter condo in Florida and I have a car down there that I wanted shipped up here to Illinois, where I was at for the summer. I went online and talked to a couple of companies, and the guy at Ship a Car Direct was straightforward. He provided all the information and was not bothersome in follow-up. Some years ago, I've done one other transport, and I figured for the price Ship a Car Direct was asking, it was about right for South Florida to the Chicago area. I had several phone calls with their customer service, checking and following up on the driver, and those interactions were good. The rep was timely in his response both through email and the phone, so that was encouraging.
The driver was great too. He was on-time and was a really good communicator. I had a friend release the car in Florida for me and he was very positive about the driver. And then when I met the driver here at my destination, we chatted and he was a really good communicator. I got the information of his trucking company and if I had to do it again, I'd probably go directly to them. Overall, I'd recommend Ship a Car Direct.
Reviewed Aug. 6, 2017
I couldn't be more happy with the service I received from Ship a Car Direct. All of the information that I was given regarding the process was accurate. Gaby and Jerry followed up with me countless times. They have an app which you can use to take pictures of your car for accountability measures. Just when I thought it couldn't get better, Lisandro, the transporter brought my car to airport for since I was in a bit of a dilemma. I recommend this company if you want professional and courteous service.
Reviewed Aug. 6, 2017
I bought an old car in Texas and needed it shipped to Florida. The guy I bought the car from used Ship a Car Direct in the past so I got them too. They were very helpful and they kept me informed on the whole route. They did a lot of follow-ups and were careful to keep me informed so, I knew when the car would be here and what was going on. The driver was good, everything was well done and their service was great.
Reviewed Aug. 6, 2017
I changed my job so I had to move to another state. One of my colleagues gave me a good review of Ship a Car Direct. Their quote and all those online features were pretty good compared to the others. I checked with my colleague, talked to other competitors and thought that Ship a Car Direct had a good deal and the response was also really good. I worked with one of their customer service representatives and he explained to me how much it was going to cost and how much time I would have to wait. Everything was clearly said and it was done as per whatever initial discussions we had. If I need to do it again, I would do it with Ship a Car Direct.
Reviewed Aug. 5, 2017
My wife and I were relocating to California and we needed a company to ship our vehicle. We found Ship a Car Direct cheaper than the others. They gave a reasonable quote. Overall, my experience with Ship a Car Direct was awesome. I like how fast the cars got out here and the customer service representatives were knowledgeable and very courteous.
Reviewed Aug. 5, 2017
I was moving due to a military change of station. I had three cars but could only drive two of them. There was another company that had given me a quote, which I accepted, but they never delivered. So it was kind of short notice when I contacted Ship A Car Direct. They just gave me a true rate upfront and not have to be on the hook. Their customer service representative gave me a call and a price. He said an amount more than the other company I’d gone through. So I was sure about that point the other company just low-balled me to get me on the hook and then come back and ask for more money. I didn't want to go through the process so I just took Ship a Car Direct's quote. And they were really good. I was calling them one day, about one o'clock in the afternoon and the next day, there was a driver at the door picking up the car. Overall, Ship a Car Direct was pretty quick about setting up transport and successful in getting me out of a jam.
Reviewed Aug. 4, 2017
We needed a company to help us make a move from North Carolina to Oregon and Ship a Car Direct seemed to have fairly good reviews. They offered a reasonable quote compared to other transport companies. The process also seemed good to us so we went with them. The guy from their customer service was very good to work with. I talked to him over the course of several months as I had called much earlier than when we’re actually moving. He was good in explaining the process and answered any questions I had. He stayed in touch.
While I would certainly recommend Ship a Car Direct, we felt that we paid a little bit higher than what was from the quote. The customer service guy told me that prices could change from the time of the quote to when it happened, so I was not shocked. It didn't go up so much, it was still in the range that I was expecting to pay for a cross-country move. Overall, I had a good experience with Ship a Car Direct.
Reviewed Aug. 4, 2017
I was moving across the country and Ship a Car Direct had positive reviews so I took the chance. Eve was responsive and their online quote calculator ended up being higher than the way it actually happened. Also, they were excellent, efficient and customer friendly. It was seamless and I would definitely recommend Ship a Car Direct to local people.
Reviewed Aug. 3, 2017
Ship a Car Direct was recommended when I needed to ship my vehicle for work to Carlton, Colorado. The quote was fine and it was good service. The customer service rep followed up with me and the driver and it was all good. The transport took three days.
Reviewed Aug. 3, 2017
We shipped a car due to a move from Maryland to Arizona and used Ship a Car Direct. The quote I got was a little bit on the pricier side but I was looking to having no hassles. I talked with Ship a Car Direct for about four times because the car was brought earlier than expected. When I asked them what's gonna happen since the car was already there, they were on a ball about it and then I got the person they contracted to do the job 10 minutes after. But other than that, I got the car all fine and the level of service has been excellent.
Reviewed Aug. 2, 2017
Our very first experience in shipping a car. David is very prompt in answering and returning our calls as well as our inquiries/concerns. Including the rest of the staff and their carrier did a very good job! Made our shipping a car a lot easier, less stress, and worries. Job well done, very commendable! One of your happy customers. Keep up the good work!
Reviewed Aug. 2, 2017
First time shipping a vehicle. Ford Edge from Nevada to Indiana. Researched for a month asking friends, online etc. I'm so glad I found Ship a Car Direct! I immediately knew I had found a service I was starting to think didn't exist. Customer service especially Eve was exceptional! They held our hand through the process - we were about 3 weeks ahead of our pickup date. The transport company (Foremost Transport) they sent us were professional including a very pleasant driver (Bufford) who coordinated with us for pickup and delivery times. We weren't inconvenienced at all. Our car arrived in one piece just a little dusty. That's all we really want isn't it? A service that has pleasant people to deal with and delivers your possession as they say they will at a reasonable price. They weren't the cheapest but fair with no hidden charges. Absolutely 5 stars!!
Reviewed Aug. 2, 2017
Ship a Car was great with communication. I knew what was going on and when and what to do if there was an issue. (There wasn't.) I needed my car delivered by a certain date and they made it happen. The assigned carrier was great and was there for questions and had all the answers. I would recommend Ship-a-Car Direct if you have the need.
Reviewed Aug. 2, 2017
Excellent service, car arrived early, very professional and I developed complete trust in Ship A Car Direct. A pleasant experience in an era when many companies are not so customer friendly and accommodating.
Reviewed Aug. 2, 2017
First time I've shipped a vehicle and this time I did both. If I'm being honest, I was skeptical initially about the general process, but ultimately relied on going with Ship A Car Direct, which turned out to be a great decision. Thank You!
Reviewed Aug. 2, 2017
I purchased a vehicle and needed to get it to me. Ship a Car Direct has a good reputation online, good reviews, and a pretty transparent process. The only problem I had was that I filed the request on Friday and they asked to pick the car up on Saturday and the seller wasn’t ready. There was some concern I've had with prior shippers where they wouldn’t come to my house and with Ship a Car, the driver said, “Oh, I just parked on the street. I drove the car here and I'll walk back.” So, it was an incredibly smooth process and they were ahead of schedule too. I highly recommend the company.
Reviewed Aug. 1, 2017
With only a few days notice from me, they picked my car up on my desired date and delivered it on my desired date (CA to TX in 4 days). They came to a location where I could easily walk to drop off and pick up my car (a few yards). They also stayed in constant contact with me and provided a 24 hr support phone number which was reassuring. I would use them again.
Reviewed July 31, 2017
I'm happy with the service that Ship A Car Direct provided. The broker Eric was very informative and helpful. I would recommend your company to anyone who needs to transport a car interstate. The carrier you use was good too. (I would like to mention driver's name is Jason). Thank you Eric for your excellent service and Thank you Ship A Car Direct.
Reviewed July 31, 2017
The process was quick and smooth, my car was picked up on the day promised and delivered a day early. Everything was explained, from how to pick dates so that a carrier would likely accept the quote, to how to keep in contact with the carrier prior to delivery.
Reviewed July 31, 2017
Great communication, follow through, followup, and friendly. From the minute we contacted them for a quote they were nothing but professional. They provided links to be able to view videos on their transportation process. Once we signed on with them we received 3 separate emails from different departments with contact information in case we had questions. They gave updated info during the transportation process and we were able to talk directly with the carrier driver to set up times and locations. I've never experienced such great customer service. I highly recommend Ship a Car Direct. Their service is second to none.
Reviewed July 31, 2017
We were shipping a vehicle to my daughter who's at college. So I went online and made a mistake of filling out an information and got thousands of calls. But then nobody proceeded to show up or they couldn't do it for the price quoted. So I did some more online research to see who has the best consumer results and came across Ship a Car Direct. I got a price range from their representatives. It was emailed to me and then I received a reimbursement back after the shipment for completing some online survey information. Their customer service responded immediately to any question I had. The quote given was a little more than the original quote to the provider that never showed up. But the quote from Ship a Car Direct was great. The communication was very good so I felt a lot more comfortable. It is worth paying a little bit more to have some communication with an actual person. Overall, it was a very professional experience.
Reviewed July 30, 2017
My experience with "Ship a Car Direct" was wonderful. Everyone on their staff were extremely courteous, professional, and knowledgeable which made the transport of my vehicle a breeze. Ship a Car Direct quickly booked an appointment with the transport company to pick up my car from one state and then drop off the car in another state! The transport company kept me informed every step of the way by phone, to let me know when the car was being dropped off. Then, Ship a Car Direct contacted me to follow up on delivery of the vehicle. They offer great service to their customers, and will take the extra step to go above and beyond to accommodate you! I highly recommend "Ship a Car Direct" if you are looking for a reliable company.
Reviewed July 29, 2017
I had a classic car to be shipped from Minnesota and based on my judgment off of online reviews, Ship a Car Direct had a lot of good ones and comparable with everyone else. Their online quote calculator gave me a better idea of what the actual cost was going to be compared to their competitors so it helped me decide a lot too. It was comparable at $475 and was a little bit lower than some of the competitors. Also, as far as the online search engine, I have the ability to choose between an open and closed car carrier. However, the driver did not inform me that the car had been picked up so I tried to track it down. I was a little concerned not knowing where the car was since it was also a little expensive plus he spoke very little English, if any, when I used to contact him.
I contacted the customer service people and they called me back quickly. They said they had contacted the driver and gave me the information I needed as far as when it was picked up, where it was and when it was going to be delivered so it eased my mind a little bit. It also came a day quicker so I'm much satisfied with the service and I've annotated it in about a million places since I'm a guy who uses reviews. They’re very professional and thorough so it’s a great job all around and I’d definitely recommend them.
Reviewed July 28, 2017
I needed my vehicle worked on by a good mechanic down the Valley. Ship a Car Direct had a good reputation online and then I talked to one of the representatives who was super nice. She told me what the deal was and how much it would cost. It went great. But we were in Borger where we had a shoot fest and the young lady who dealt with it was in Denver and the transport worked out well. Overall, they did a great job and got my car down there. I’ll use Ship a Car Direct again.
Reviewed July 26, 2017
Our experience was excellent. The driver found reasonably close-by locations for us to deliver the car and pick it up at the other end, and remained in good contact with us as the delivery date approached. He delivered the car on time and in good condition, if a bit dirty from the road. We were quite happy.
Reviewed July 26, 2017
Best shippers ever. Responsive, polite, effective, courteous and most of all moved my car from new haven to California in the time that I wanted. They even followed through with me from the moment the shipper picked my car up until the moment I picked the car up at California. Highly recommend Ship a Car Direct. Also, their app is cool to document the condition of your car before you give it off to someone else.
Reviewed July 24, 2017
I've used Ship A Car Direct for years now for my company and am always astounded at their fast and efficient service. The company gets you the best rate and emails throughout the process to make sure everything is going well. They are the absolute best.
Reviewed July 23, 2017
I was buying a car from a relative in Ohio and I had to get it shipped down to North Carolina. I spent about two weeks reading how to ship a vehicle and I just kept coming upon Ship a Car Direct with good recommendations. So, I held my breath and took a chance and got them. For the quote, I had an amount in my mind what the amount was. When it came up, it was about the amount that I figured it would be. I talked to a great gal by the name of Eve and I told her I have never done this before and that I was a grandma and skeptical. She was just so good and spent a lot of time explaining things on the phone. She was very helpful. The fellow that delivered the car was just wonderful. The delivery time was almost less than 24 hours. It was just great service and I would recommend Ship a Car Direct to anybody.
Reviewed July 23, 2017
I just shipped my daughter's car from MA to CA. Ship a Car was informative, friendly, helpful, easy to communicate with and responded promptly to all my questions. We had a very narrow window for pickup and delivery, around July 4th weekend. Kay directed me to find a pickup location close to the interstate and was able to locate a carrier who picked up delivered the car for the quoted price at the exact time and date promised. If I ever need to transport another vehicle, I will contact Ship a Car Direct again.
Reviewed July 22, 2017
From the first communications during the quote process, follow ups with tips for preparing my car and when carrier assigned, and ensuring car was picked up and dropped off, Ship a Car had great service and the best rates. They helped me find a great carrier that met my budget and timeline and helped take a lot of stress out of the process.
Reviewed July 22, 2017
Service was exceptional. Eric responded to all my emails and calls promptly. Carrier was very professional and friendly. Truck (2006 Silverado on Air Suspension and 24" Wheels) arrived in 2 days in great condition from Texas to Florida. Would definitely recommend and use again.
Reviewed July 22, 2017
Working with Ship a Car Direct was a smooth experience. From the beginning they provided videos on how everything works from beginning to end. They were quick to answer any questions or concerns I had and were friendly throughout the experience. My car arrived in the same condition as it was picked up in. I even had some items in the car that were untouched. I would recommend Ship a Car Direct to others thinking about shipping their car.
Reviewed July 21, 2017
I transported my vehicle from Los Angeles to Chicago and had Ship a Car Direct do that. Their customer service is good and there was no problem with my car transfer application. Their reps were very kind, very knowledgeable and answered my questions. The driver was also good and on time. He drove a carrier to Los Angeles and took my car away. He also recorded all the scratches and all the defects on my car. Overall, my experience was fast and safe.
Reviewed July 21, 2017
We recently moved from Florida to Dallas. We used Ship a Car Direct for transporting our car. We were fine with the quote they gave. My interactions with their customer service rep were all good. Ship a Car Direct provided excellent service right from the time from booking to the delivery. We were satisfied totally.
Reviewed July 20, 2017
Our car was shipped from the East coast to the West coast and Ship A Car Direct did an excellent job and the car reached its destination as promised without a hitch. They were very prompt in answering any emails and the price was also very competitive. I would definitely recommend them for shipping cars.
Reviewed July 20, 2017
I relocated for a job and needed to ship my vehicle. My son got everything going and did most of the research and Ship a Car Direct seemed the most reliable. Then, I took it from there. I spoke with the driver and the rep that I was assigned to. And it was a very good and positive interaction. Everything went well and my vehicle got here on time.
Reviewed July 20, 2017
I was moving jobs and needed to have my car shipped and I went with Ship a Car Direct. They seemed reasonably priced and I had seen good reviews. I ended up with a price that was a little bit more though. I got charged $30 extra, but it was still reasonable. The customer service reps were very friendly and knowledgeable, and they provided very good service. First, I emailed them then I called and got a hold of a guy and scheduled my car's transport through him. When I did the move, I had just gotten my car fully washed the night before the guy came in the morning. He marked my car as too dirty to inspect and that seemed very shady as my car had not even been washed for 12 hours.
Reviewed July 19, 2017
My daughter got a new job out in California and I got her car shipped using Ship a Car Direct. I chose them for two reasons. First, I read a lot of reviews about them and they all sounded really good. Second, their transport organizer sounded like he’d been doing it a while, and real confident. He put my mind at ease. We met the driver and he was very nice.
Reviewed July 18, 2017
I got my car shipped via Ship a Car from Torrance CA to Dallas Texas. This is the 2nd time I am using service of Ship a Car and I must say I am completely satisfied this time as well. The vehicle was delivered to me within 2 days after pick up - that was super quick and above my expectations. It was also delivered in good condition. During the entire process from booking to delivery - Ship a Car was very professional and kept me updated on what to expect etc. Based on my experience I would recommend them to other too.
Reviewed July 18, 2017
Brian - the driver was very communicative and helpful. We arranged a mutually beneficial meeting time, and he was very polite. I've had bad experiences with carriers in the past, and Brian, as part of Ship a Car Direct was extremely professional. I would absolutely recommend him and the company again. If you're on the East Coast - ask for Brian!
Reviewed July 18, 2017
I used Ship-a-Car-Direct to ship our Chevrolet to my son in Santa Monica, CA, and have used them several times previously for shipments between NY and CA. As before, the experience was excellent. They respond with a quote very quickly, make arranging the shipment easy, the shippers have always been reliable, and the pricing has been competitive and never any discrepancies between the initial quote and the pricing on delivery. Their communication is excellent, they provide helpful information and videos and stay in touch throughout to make sure pick-up and delivery are on time and without damage. These people are complete professionals.
Reviewed July 18, 2017
After checking several car shopping companies, we went with Ship a Car Direct. From the very beginning, they treated us with professionalism and courtesy, and did an excellent job communicating with us before, during, and after the shipment. I'm not sure that we'll ever need to ship a car again, but, if so, this is who we'll contact first. Very good experience.
Reviewed July 18, 2017
I bought a new car in Tennessee and I needed to ship it since I was leaving to Ohio. I was looking at reviews online and Ship a Car Direct has videos that are helpful and to the point. I liked not having to put my information until I decided on who I wanted to use. We worked with the customer service the whole time. There was a miscommunication between me and the dealership and they handled it and got everything corrected. It was fast and easy and I will use them again in the future.
Reviewed July 18, 2017
I purchased a vehicle remotely at a dealer. I looked at the reviews online and chose Ship a Car Direct. I called their number and got immediately in touch with somebody from Ship a Car Direct. I gave him a little overview of my situation. He provided me a fair quote and then sent it via email to me and we went from there. They were friendly, knowledgeable, and helpful. The car showed up on time and without any damage.
Reviewed July 17, 2017
We moved from Arizona to Brookfield, Wisconsin so we had to move our car. I searched online and then I found Ship a Car Direct. It showed good reviews and so I chose them. Their website had all the details. I'd cleared everything through their video and that was what really helped us. I made an online statement then got a quote. I compared it to three companies and Ship a Car was really affordable so I made an online order with them.
I spoke with their rep who was the point of contact and she gave me all the details. I had more email coming from her that was really good and helpful to me. The delivery was good too. I was able to communicate with the driver. Whenever I send a message, he was able to reply and give me some updates when he would be reaching and when the car would be delivered. All the details were up-to-date.
We already moved here in Wisconsin and stayed in a hotel. We’d reached within two days and we got the car the third day. When the car was picked up, my husband said that he was happy with the services. One of my friends was moving and they were very skeptical which company to choose. Since we were really happy with Ship a Car Direct and really liked the service, I recommended them to my friends.
Reviewed July 17, 2017
I’m in the army and I’m deploying here in a couple of months and I shipped my car to my dad’s place so he could store it for me while I'm away. I did some googling and looked at some of the online review sites and from what I compared there, Ship a Car Direct was my best option. Their quote was pretty competitive and if it wasn't the cheapest, the ease of use and their reviews offset it for me. They were touching base to make sure everything went properly and things worked out.
Reviewed July 16, 2017
My daughter used Ship a Car Direct previously and so I used to ship my vehicle. It helped a lot that I can get a price range without having to give my personal information. They gave a reasonable quote and the delivery driver was courteous, professional, and on time. It was a good experience overall.
Ship a Car Direct Company Information
- Company Name:
- Ship a Car Direct
- Year Founded:
- 2008
- Formerly Named:
- Safe-Direct Car Shipping
- Address:
- 150 Murray St Unit 224
- City:
- Niwot
- State/Province:
- CO
- Postal Code:
- 80544
- Country:
- United States
- Website:
- shipacardirect.com
