Safelite AutoGlass Reviews

Jake ** - Store Manager Sandy, UT quoted me a price of over $400 for my 2017 Tacoma windshield replacement. I had done some price checking and found two other prices for $245 and $248 for the same glass and they would come to my place to install. Jake was very rude to me in front of other customers in the showroom. Would not negotiate a price, practically kicked me out of the store for asking for competitive pricing. Embarrassed me and the other customers in the store with his behavior. Will never do business with Safelite ever. Went with Abra Auto Body and Glass for $248, great service and will come to me with rock chip repair at no cost. Auto Glass Now would have been a good choice as well, $245 remote service. Bite me Safelite.

Well to start off it's a 2002 BMW 325i, my windshield and two side mirrors needed to be replaced. Well the windshield leaks water and the side windows no longer roll up or down as they broke the regulators, as well as damaging door clips and the leather work. The inner part of the door doesn't even fit together anymore, and furthermore the doors are still filled with broken glass even after two trips. I reported the leak and damages and they just said it happens a lot to BMWs and didn't even offer to fix any of it. Overall it's just a bad deal. Don't go there.

I took my 2012 Toyota FJ cruiser to Safelite in Williamsburg, Va on December 4th to have a new windshield installed. I had to have this done in their shop because the top molding has to be replaced with the windshield. I was there approximately 2 hours, and part of the time was to do a walk around the vehicle to inspect for any kind of damage. The technician noted that the rubber seal on the bottom of the radio antenna was a little dry rotted. I work rotating shift and was starting midnight shift that night, so when the windshield was done I paid for it and left to go and get some sleep. I don't drive this vehicle as a daily driver, it has only 42,000 miles on it and I purchased it new.

I am a trucker (18 wheeler). I have tried 2 Safelite windshields and both got traveling cracks (DOT FAIL!) from a ding that, on a properly laminated windshield would have just been a nickel-sized ding. Safelite truck windshields are junk. I don't know what sort of laminate (if any) they have from their foreign-made garbage, but I will only use OEM or OEM quality henceforth.

My windshield was hit by several rocks from the back of someone's truck on the freeway. I ended up with 5 tiny chips in my windshield. Took my car to Safelite to fill the tiny chips. When I got my car back there was an eight inch crack across my windshield. I should it to them right away. They said that can happen when it is filled. Let me give you a quote to replace the windshield. I said, "Why should I have to pay?" I then called the main number who told me that can happen. Let me give you $50.00 off the cost of the replacement. I am going elsewhere that charges less.

I needed my back car window replaced. I called Safelite on a Sunday, and they had me scheduled for two days later. I live in a rural area, but they came to my house at the time they promised, and Randy did an awesome job replacing the glass. They worked with my insurance. Very friendly too. They’ve made a customer for life.

I made appointment after listening to rep. on phone saying Safelite best and fastest way to get replacement auto glass. I know it's hard to find glass for order cars. Was told I would have replaced today. Took off from work. Tech called 2 hours before appt to say shop they ordered from never got glass? Formatted texts telling me they are sorry. To have a nice day? Maybe in by Monday and installed Tuesday? Why not be sure before setting appt? Disappointed! They had to know availability after or before setting my appt. It's 24 degrees out. Shrink wrap won't prevent damage. Make sure you get confirmation of availability! I didn't and now stuck!

My window was down and would not come up. They found out why that was and told me what was needed. They covered my window with plastic until it could be repaired. These guys never turned me away. Thank You. Safelite for having such wonderful staff.

After reading many of the comments on this board, I was seriously concerned with having this company do my windshield replacement. My car has a lot of electronic stuff that is controlled by the material in the windshield. I was afraid some of this would no longer work after the replacement. My insurance company uses Safelite and I told them my concerns and they assured me that if there were any problems they would take care of it. Anyway, everything was done quickly and efficiently and everything works! The experience was excellent for us.

Read the reviews on their site and decided: What could go wrong and then scheduled my appointment at my home... The installer removed my old windshield and all trims wipers etc. Then told he could not install the new one due to there being some rust looking dirt around perimeter of the rim (my truck is 20 years old and in very good condition)... After checking it for myself and concluding it was sound and not actual rust, the installer still declined to put it in and left me high and dry with no windshield at all... I should've listened to my gut after reading some of the other negative reviews. Fool me once shame on them. Fool me twice shame on me.

USAA uses Safelite Glass for auto glass repairs and refers me here. Have had issues in the past too. Couple years ago, took multiple calls to schedule appt then they never showed up or cancelled at the last minute - not sure which. Rescheduling was a major hassle again. This past time, we had 9AM appt this morning for windshield replacement. Because of all the past problems, called yesterday to ask if windshield was in - said was on backorder and was scheduled to come in December 8th - 2 weeks away. Asked if they would call me when it comes in - "oh yes sir - we'll call you". Saved myself a trip going in this morning when there is no windshield to install because they never called to let me know.

I can't say how disappointed I am again with these idiots. My truck was broken into and I made specific plans with the dispatcher and again the technician did read the notes. I was out of country and had to have the spare key from my truck driven down to airport hotel where the window was broken. Oh did mention it was winter and it's snowing by a friend and his number was also given to Safelite. They are great at one thing - screwing up the entire replacement. I'm not going to use them ever again in fact I would rather have my eyeballs poked out with a rusty fork than have to go through the incompetence again.

Replaced windshield in my wife’s car, then had to come back to fix the poor job. Tried to get them to come to my house (25 minutes) to replace my car’s windshield. Refused to come despite ad that says they will do mobile repair at my choice. Can’t believe in their service or quality of repair.

My insurance company (Liberty Mutual) sent Safelite to my house to repair a stone chip the size of half a pea. There were two tiny cracks on either side of the chip and I needed it fixed before it cracked. The guy came out and "fixed" it. About 10 minutes after he left I got in my car and saw no difference, and there was a noticeable divot in the windshield that wasn't even filled flush. I called them and they assured me it was fixed and would NOT crack. I said it is not fixed and WILL crack. She again assured me it wouldn't and though "it may not look fixed it is, and won't crack".

Safelite already replaced two windshields on the same vehicle and this morning I noticed my windshield was cracked again. This will be the third windshield I've had to have replaced by Safelite. During previous installments, they did not replace the rearview mirror which is attached to the windhield, properly. They did not use adequate adhesive and it fell off while driving. During installation, the tech used vice grips on the antennae which stripped the paint. I believe Safelite takes advantage of insurance companies who offer glass coverage, and inconveniences their customers with shabby work and inferior products.

I ordered 2 windshields for my classic cars. 1971 Chevelle and 1982 Camero. Scheduled an appointment with them, the day before the installation scheduled they called and said I would have to bring the Chevelle to their shop. I have no plates on the car so I said I would have to bring it later. But I would like the Camero done on schedule the next day between 8 and 12. Called them at 12 they said they canceled the appointment so after taking off work and waiting 4 hr. They said they were sorry. I scheduled replacement with Floral City Glass in Monroe MI great job, less expensive and done on schedule.

Just had great experience having our 2016 Jeep Wranglers windshield replaced at my home in Houston. The technician's name is Anthony. He contacted me to say he could arrive much earlier than expected (huge plus because had 5 hr window which I hate)... Not only did he arrive within exact time he stated, but my jeep was rather dirty since it’s been raining so much in Houston and he took ample time properly wiping all the windows... which had me stunned seeing this?!

Having a cracked windshield on 2004 Cadillac Seville, called Safelite to replace. Installer came to home, installed windshield. No problem. 2 weeks later, at 70 mph on Freeway, windshield rubber molding ripped out, slammed up to roof, destroyed sunroof deflector & roof paint. Installer did NOT replace the molding which IS PART OF THE INSTALL PROCESS! Reinstalled a new glass by a body shop who did it right. Beware of this outfit using amateurs to install product!

Technician arrived on Time. Started to work but did not have the Proper Tools to Remove my Windshield, So we waited for another Technician to show up... 50 minutes to drive 12 miles??? What the H?? He brought the "TOOL" we needed and job was finished 35 minutes later. Before my technician put my windshield on I noticed my headliner hanging down in front of my passenger visor. I asked him about it and he quickly replied "That was already there." I KNOW IT WAS NOT AS I HAD JUST CLEANED MY INTERIOR!!! Now I'm going to have to buy spray on glue and fix it myself. Safelite Customer Service has a Horrible Reputation in Satisfying their customers. My repair cost me $100.00 more than anyone else.

Had appointment. My man called me. Was late then got here and told me he couldn't touch my truck. I have a very nice F150 with a painted to match visor over the windshield with the yellow lights. So I wasted half my day for nothing. Thank you AAA for sending them to me n ed very again first place I called said, "No problem. They're coming tomorrow."

Safelite damaged my vehicle, and made me go through a 6 long week ordeal. 1. They sent an incompetent technician to work my Mercedes. 2. He scratched the car, dropped a couple of screws in the engine area and best of all didn't even install the glass properly. He had audacity of asking for 5 stars on his survey. 3. Then a manager comes in saying he'll fix everything. He did not. He was good at coming up with excuses. He was good at making me feel stupid and dumb. He outright lied about installing new wind strip when it was clearly visible that is was same old weathered strip. Please be aware! Find a company that knows how to 1) respect customers and 2) do the job.

My technician showed up without proper equipment, said he'd be back within an hour & left. Tech came back 90 min later. I was working & couldn’t keep an eye on him. (They advertise peace of mind, right?) Technician installed the windshield & left without contacting me. Hours later I get off work & to my car for the 1st time & see ripples in the black strip along the top of my windshield. Technician left my keys turned on, therefore my car needed jumped before I could leave work. They send out a second tech the following day, who says the ripples are "normal" and applies more glue & tape.

They gave me a window 8-5. Driver called at 3 and said he'd be here by 4. I called 4:30 and they said he was running late. Talked to mgr twice. Now sipped to come by 6! Wasted a whole day waiting. 10 hours total wait if they get here ever. Don't recommend this company in any way. Useless customer service. They just don’t give a damn.

The first mobile appointment I had was canceled because it was misting out and they don't work in the rain. The second appoint was cancel, without my knowledge. The guy showed up, told me he couldn't replace since it was in a busy street and I stood in the middle of the street with him for 5 minutes and only one car passed us by. I think moved my car to a parking lot and he said he could take it from there. He did nothing other than cancel my appointment (without telling me) and just left. I text him multiple times and no response. When I asked why he didn't fix it like he said he was going to he told me I had been rescheduled. I asked to when and where and he didn't respond. Unprofessional! Wasted my time and his! And wasted company resources.

Safelite technician attempted to fix a 1/2" chip in my windshield, but while doing so applied too much pressure causing the chip to crack 18" across. He then handed me a $350 quote for a new windshield. After complaining, the corporate office offered me a $50 discount on the new windshield. Lolololol! How is this company in business???

I had my windshield replaced with Safelite then I got a stress crack. They came out to look at it. The tech said it was a stress crack then all of a sudden he says it was a rock. Sent a picture to his manager and the manager says six rocks at my windshield when no rock hit my windshield whatsoever. Now they are refusing to replace the windshield which is under a lifetime warranty. This place is terrible. Do not do business with them. They lie and scam. It’s one of the worst businesses out there.

I have a cracked windshield and had set up an appointment two weeks ago. I checked my messages, emails and even the invoice page messages for any issues daily. Day came for them to arrive. I took vacation hours to stay home and wait for them. Only message I had received was one from "Gary" that stated he would be by around 12pm-5pm, and that he would text when he was arriving.

Cross country trip, bad hail storm in Colorado Springs, called ins. asap. Sent to Safelite Customer Service. Three different operators unhelpful; unsympathetic, would not schedule for 5 days; no attempt to find a way to help travelers. Asked for shop on the way to Kansas, still would not schedule for a week. Fortunately local Denver shop was sympathetic and obliging. Forget 800; go in to actual store.

Rachael out of Baton Rouge, LA was very nice and did a great job on fixing our chip on our windshield. Only took 20 mins. I would come Back to Safelite for our future repairs on our windshield and approved our insurance. They worked very nice together!!

Safelite rep, Jeff, arrived at my residence, immediately requested that I move the car to his liking and proceeded to walk around the vehicle, to include photographing the outside and inside of the vehicle. Upon questioning his intent, of roaming around and photographing the interior, Jeff responded in a rude manner and was insufficient in his reasoning. Jeff was asked to leave and Safelite was contacted. Having utilized Safelite in the past and referring several clients this correspondence was disturbing. A company dependent on its customer service should hire better communicators or provide better training. The convenience of their service does not outweigh personal respect.

I took a day off of work to wait at home and the technician never showed or contacted me. I had to call Safelite to find out that he didn't even know about the appointment that I made two weeks prior. The customer service reps, local and national, didn't seem to care.

Safelite came out to fix 2 windshield spots. In the commercial it looks great, however that's not what we got. The spots are still there, still look the same with something like clear nail polish over them and charge is $189. Disappointed and you can't even tell anything was done. One is pencil eraser size and other is smaller.

Was going on my 3rd Safelite windshield this year and they don't stand behind their product. 2 windshields were about a month old when the first one got a crack from a rock that flew up, the other cracked on its own. I called immediately, took pictures, and the representative that scheduled the appointment and mentioned that I wouldn't have to pay because it was only a month old. I get to the appointment which was just a waste of time because they refused to replace it saying that it was a not a stress crack, which it appears to be. I just left and I won't be using Safelite anymore. I will be going to small claims court to see if I can get my money back for this defective windshield. No one should have to pay full price for the 3rd windshield within 90 days of each other. Just sad that big companies can act like this.

I had my windshield replaced in my 2006 Lexus LS 430. Service was very good. The only problem was my rain sensor wipers were not working properly. They worked intermittently. I went to service store. They said I needed a new gel pad which they had to order from Lexus. While waiting for the gel pad, I took a trip and the top molding came loose and started flopping in the wind. I tape it down and went back to the store. They repaired the molding. Shortly thereafter I realized that my sensor was not working at all. I called them, they said I had for the new pad. The new pad was put in about a month later. My rain sensors still do not work. I was told by them that the sensor must be bad and there is nothing they can do.

Our driver's side window was shattered. Went out in the morning and it was destroyed. We don't know how. It was fine the day and evening before. Called our insurance company who uses Safelite and seeing the TV commercials thought they would be great. As they advertise, they come to you, do not have to change your plans and most times no cost to you. WRONG on all 3 counts. Our insurance called Safelite, Safelite called us. To come to us we had to pay. Not just for the window but for the courtesy of them coming to us. We had to change our plans.

Can't begin to described my experience. All I wanted was a windshield for a company truck. Website appointment process was flawed. Could not correct a typo in my address. Led to a week of failed promises, canceled appointment, do I get me money back? And on. Safelite has become a dinosaur with its people. Just there to get a paycheck. Found only one person who cared enough to call me back. I'll use my local window man in the future.

I wouldn’t recommend this company to my worst enemy. Had to reschedule my first appointment because the tech didn’t come to my house like planned. 2 days after the replacement of my windshield, the molding flew off while driving down the highway. Scared me to death and could have caused an accident. Not once did the company apologize for the incident, but they did admit this is a problem that happens more often than not. Parts were supposed to be ordered for a repair, but never were until I called and followed up days later. Looks like it will be 1-2 weeks before the problem can be fixed for a known issue on their part.

I bought a brand new Mazda Miata which was 761 miles when a rock chip got the windshield. Went through insurance and they have had Safelite as their partner. Safelite tech worked on the car and scratched my brand new non scratched steering wheel in 2 places with his nails. He also scratched the windshield frame on top of the car. The seals were not bonded to the glass and there was a gap between the seal and the glass. Would not recommend Safelite to anybody even it is covered by insurance. I have called the shop and the complaint department but I got blamed as if I was the one who did this...The Manager was not helpful even though knowing that it was their fault. Again would not recommend anybody to use their service even free.

They turned down an elderly person and giving me (the reviewer) the explanation that although the stripping around the windows helps prevent water leakage, it is only cosmetic therefore do not fix those things. I would think that if it's preventing damage as part of the window installation or maintenance, that it should be fixed. Amazingly enough my 90 year old mother is so brilliant and is able to fix things herself she is going to and probably better than any man. The more I think about your lousy reply, the more irritated I get.

Our insurance company referred Safelite to us because of our windshield was crack. Safelite replaced the windshield and on heavy rain days we noticed that water was filling the back-seat floor. We took the car to the dealership and they diagnosed the problem ($130) and found out that the window was leaking. They said the damages were approximately $1,300 (causing water damage to the battery, fuse box, and wires). Safelite’s insurance inspector got to the dealership a couple of days later.

I had an appointment supposed to be today. But I still had to contact my insurance to let them know that they are supposed to tell me that an OEM glass had to take a freakin week to order. Bad service.

Had a windshield replaced in Warwick, Rhode Island location and very satisfied. Prompt service, reasonable price $217, and great workmanship. This is a real review by real customer, not a fake. Highly recommend this company if you need some auto glass.

The idea in signing up for this service is the perceived convenience of having someone come out and replace your windshield at your home or place of business. 3 weeks, and 3 cancelled appointments later I still have a huge crack on my windshield and nothing but excuses and wasted time to show for it. The first appointment was due to the fact that they brought the wrong windshield. Safelite blamed my insurance company, however they had the VIN # and make and model for the car. They also had my # and could have called Lexus if there was a question.

Satellite tech damaged my vehicle and now the company is refusing to pay for diminished value. He came with attitude because his office sent him to the wrong address, also he damaged the windshield frame paint and now I can see bare metal. Company refuses to pay for everything.

I had my windshield replaced at the Toms River, NJ location and would never recommend them! First, my rearview mirror shook around like crazy so I took the car back and they supposedly fixed it. Well it is somewhat better, but still shakes. Second, I had some broken and missing plastic retainers around the windshield and the Tech told me he replaced them. I come to find out that he took them from the plastic cowl in an area covered by the hood. I bought the 4 I need for a $1.44. It wasn't the $1.44 that bothered me, it was the fact that I was told he replaced them.

I have replaced windshields in my vehicles due to rocks hitting them. I know what it sounds like and what it looks like. I was traveling on I-90 on the on ramp - nothing in front of me for at least a mile (it was 7:30am). My I heard a loud snap of glass - really loud. NOTHING like when a rock hits a windshield. I looked at it at our next pullover and there was a 3” crack coming from the top of my window, almost dead center. Only a crack. No divot. As I continued my journey the crack traveled across the window and was about 12” long within 2 1/2 week’s. Now that I’m back home I had them come out to look at it. He found a small missing piece of glass - smaller than the head of a pin - where a piece of glass had chipped out - not even in a circular pattern. He decided that it was an impact.

I booked appt for in shop repair via phone and was told an hour. Dropped off keys and was told 1.5 hours... might be done in an hour. Went for a WALK and returned 70 minutes - car NOT done. The windshield they had ordered for my car was defective. The person running the shop and who took my keys NEVER confirmed the BEST # to contact me while walking. The best number to call WAS on the SAFELITE FORM!!! He just used another phone number embedded from my insurance company's file. Furthermore, they also could have inspected the windshield when it arrived the wk before my apptmt. They would have seen the LARGE defect and ordered a new windshield in time for my appt. The attitude of the person behind the desk was unprofessional. He was even gabbing to someone on the phone when I returned and did not disconnect his call. This company is not well run.

First when I got a new windshield in 2016 I had to return it because it was leaking. Now in 2018 the rubber molding came loose and when I went there they told me the molding was in warranty but they would have to replace the windshield when it is not broken REALLY and that is not under warranty? The so called tech said the windshield might break and therefore they would have to replace it. What a sham and scam they got going here. Never again would trust this company.

My CHIP I was assured by the Safelite tech was fixed and would not spread turned into a foot crack in UNDER six months. Went into work no crack, came out CRACK! If it was a year or two down the line, no problem - not under six months. That is a lack of quality and faulty repair work. Now Safelite says their repairs are not guaranteed - not what I was told - and they are not responsible for faulty repairs. Now I have to pay $100 to have my windshield replaced - of which Safelite is helping with NOTHING even though it is their faulty repair which has caused the damage.

After I had my car broken into through the driver's side window, I contacted Safelite through my insurance company. They scheduled the appointment for 3 days after the incident and I chose a mobile tech. He was on time and very nice and professional. The installation of the glass was so bad that I can hear excessive wind noise and whistling and there is a very visible gap between the window weatherstrip/gasket and the glass. I did not notice this when I signed off - was just excited to have glass. I immediately called to reschedule to have this service done AGAIN. I am REALLY BUMMED that this has to be re-installed/fixed. Very disappointed as well.

During our last service we had a small divot in the windshield fixed. Your service person came out and fixed the divot and mentioned that sometimes larger cracks will happen after the divot is fixed, and if it did, to call back. A larger crack happened a day or so later and we had to have the service redone. I wasn’t extremely happy about having the entire windshield replaced as the car is new. We had to take it into a service center because I have a radar on the windshield. Ever since the plastic cover kept falling down. I knew I had to take my car into Toyota for service anyway so I asked them to check it out this morning.

I had Safelite replace the windshield in my car and within a year a stress crack appeared from one edge. When I went back to their shop they pointed and said “yep, something struck it right here and that is what caused the crack”. There was nothing that I could see that would cause a crack but they claimed they have a trained eye for spotting that sort of thing. I say BS. So I pay to have them replace the windshield and make an appointment. They call me on the day of my appointment to tell me they have to cancel because the new windshield cracked while being delivered on the truck. So I get a new appointment for replacement and get it done but once again after only a couple years another stress crack has formed from the edge and nothing struck it that would cause it. Will never return to Safelite and will only use OEM glass from now on.

Safelite repaired my windshield (zero deductible in my state). The repair was terribly done and still visible after repair. Within a couple of weeks, the shoddy repair started cracking. I called, explained the situation, and they came out and replaced the windshield under their "warranty". A few months later, I get a bill for the replacement. I had to call them and call the insurance company so Safelite could re-bill the insurance company for the replacement. There is no warranty at all. They just bill the insurance company again, but somehow I'm liable if they can't get their paperwork in order? There is no warranty--that's a lie. Their workmanship was at fault there. Fortunately, my insurance company is more reliable than Safelite and paid for the replacement.

I recently had a technician come to my job to repair a crack in my windshield. It was obvious that he was annoyed from the start since it was very hot out that day and he did not want to be there. After I gave him my keys and went back into work I get a call to come outside and my windshield has been repaired but "due to the heat he tore a gash in my dashboard" and "this can sometimes happen when it's this hot out." None of that made sense and it was obvious that he slipped while working and was being careless causing a 2 inch gash in my dashboard that he apparently tried to fix but was unable to.

At the first sight they were nice, prompt to do anything. My insurance, AAA, offer me to make Safelite to come to my place, which due the situation was better than drive there. While repairing it the guy discover that when people break into my car, reason why I needed their services, it affected the mechanism that opens the door plus other pieces. They told me that it is covered by my insurance that I should call 4 days later (this happened on June 18th) and ask for manager. I did. He told me "We are waiting pieces, sometimes we will need to paint it so process will be longer". I agree.

We had our back window broke by our lawn service 4 days ago. We were connected by our insurance company to Safelite. They were very nice on the phone, but couldn't arrange for a replacement for 3 days. Today they didn't show up for the appointment and when my husband called they said we don't have an appointment with them. He set up another appointment but couldn't do it until next week. At that time we will be driving our only car for over a week with a broken window. It rains every day here!

Initially, I brought in my 2018 Nissan Rouge Sport into their shop on June 12th, 2018 to have my front windshield replaced. It had a crack in it. It cost nearly $600 to replace. Not only that, it took two days to replace. They had initially told me to come in on the 12th, I did and then they told me at the end of the day that they did not have any in stock and that it would be done the next day. So I had to waste a day with it in the shop because of a lack of communication on their part.

Contacted Safelite to replace cracked windshield. They showed up and did a terrible job. Window wasn't installed correctly. Glass shards and dirty hand prints all over my car. Let Safelite know and they decided to replace again, at no charge. Well, this time they got the windshield installed correctly, but scratched my hood and roof down to bare metal.

First appointment was scheduled a week in advance. The technician showed up the last hour of the 4 hour window, broke the new windshield putting it in and wanted me to go ahead and pay and use my warranty for a new one! No way! I did not pay. Rescheduled for the next Tuesday. That is one full day and a second half day missing work! Appointment was from 8 to noon. Called them because no one came. They said the technician called in sick??? What? So here is my experience. Incompetent, obviously does not know how to replace a windshield and just rude, cannot even call and let you know that you have no technician coming to replace their mistake!!! Save your time and money!

I work in Stamford, CT and schedule an appointment on Monday for Friday from 12 noon - 5. At around 2 pm, I started wondering if the technician would show up, and upon checking my appointment on the Safelite website, saw that it had been moved to Tuesday. No heads up, not checking with me to see if I was available at that time, no text alert. I called, was told that the shop manager had changed the appointment, and was put on hold while the shop was contacted. The agent was unable to do so and wanted me to take down their number and call them until I got through. Seriously? I canceled my appointment and encourage anyone reading this to go with another provider.

Had an appointment for a warranty claim today and the tech showed up on time however, he was extremely rude and unprofessional! It is a rather hot day which I understand and sympathize. But after the gentlemen knocked on the door he immediately raised his voice and said “he found a chip!” I walked out with him to see what he was referring to and sure thing under the rubber was a small chip that caused a crack. I hadn’t noticed that before so he again said “IT'S CHIPPED!” I said ok, can you repair it? He said no and walked backed to his van. Extremely unprofessional and inappropriate. I won’t be back.

I feel that these people are more inclined to Cash and Credit Card services over Com Data or EFS checks when it comes to Trucks (Semi). I had scheduled an appointment to replace a window in a Peterbilt truck on Jun 20, 18, the time frame was between 12 noon and 5pm which they would drive out to the place of service. A Price was quoted and agreed upon, I specifically asked if they accept Com Data and EFS checks for payment as no account for service was set up. They said Yes so we all proceeded forward.

On June 11 the technician shows up at my house which is 28 miles away from Champaign, Illinois without the rain sensor pad so the manager Jeff of the store has to bring it out to the to my house so I let my car sit in the garage for 4 days. The technician before he left where it was testing the rain sensor with Windex did not work so I went in the house and got a glass of water and poured on the windshield and it worked. Remind you I let my car sit in the garage for 4 days. I take it out of the garage and drive to Charleston, Illinois and it's raining and the rain sensor doesn't work so I call customer service and I get hung up on because I requested to talk to a manager and the representative hung up on me so I called again.

I had to have my windshield replaced 2 weeks ago. The tech showed up on time, was a very nice gentleman and got the job done quickly. He did damage the paint on my hood & once I contacted the home office for this company concerning the damage I was treated like gold. The actual VP of this company called me at 9:30 PM on Saturday night and promised I would be taken care of. The next day on Sunday, the local rep for the company (Michael) called me and promised me I would be taken care of and that someone would contact me within a few days. 2 days later the home office in Ohio contacted me and stated that they would either get the work done for me or cut a check & I could get it done myself. They sent me a settlement check which was very fair and I have an appointment scheduled for next week to take care of it. What a FANTASTIC company to deal with! Everyone involved treated me fair and were very nice people.

We have full glass coverage yet the technician on the way here said we had to come up with cash because our insurance would not cover it. Yesterday we got a confirmation from Safelite stating that we had zero deductible. We even confirmed with our insurance yet this guy wanted $65.00 cash. Called to complain and they lied about knowing if we had coverage. Horrible management IMHO. They wanted to reschedule and we said we only go with companies that have integrity so no thank you. Now reading all of these we dodged a bullet it seems.

I made several appointments to get my windshield replaced. I am on disability so it took me awhile to get the money together. But every time I made the appointment my work order numbers always said one price for the windshield that I told them I needed then when I get there they tried to almost double the price saying that it was the wrong windshield when I had specifically told them what windshield I needed. And they quoted me the 198.67 on two or three work order numbers that I have in my email and then when I get there they try to make it three hundred and something dollars which I was unable to pay so I did not get my windshield replaced by them. I even called the corporate office and they just were no help at all. They just all lied and did what they wanted to do which is cheap me as a customer.

May 8th of 2018 after driving the crud filled dangerous Columbus speedway (I-270) I received a chip from a rock cast off of a car wheel. I called Safelite and discussed the amount if I chose not to involve my insurance company. They advised me of the cost and I scheduled a chip repair for May 9th. After an hour and a half they were finished. After looking at the repair I could NOT figure out what they had done. It looked the same as when I drove it in to their Worthington address. The next day while driving the crack completely opened up as if there had been nothing done to it. I took it back demanding a refund. All they kept reciting was their warranty. What warranty? Crooks! Now they expect me to pay another $279.00 to have the glass replaced. I think this was their agenda all along. Crooks I say!

I could not be more displeased with the lack of service provided by Safelite. They did not check my VIN number and did not have the correct windshield for my first appointment, so I wasted time and gas dropping my car one evening only to have someone take me back the next day to get my car with a windshield that was more damaged than when I dropped it there. They were unapologetic. They finally got the correct windshield a week later but did not return my call for days to reschedule. I set an appointment for 2:00 on a Saturday and was told it would be ready by 5:00. I was also told they closed at 5:00 and like to leave as early as possible on Saturdays.

Shoddy service. Made appointment on May 22 for June 5th. Purchased front & rear windshield wipers. Later received an email confirming the appointment but was only charged for the rear. On June 4th I was told the appointment needed to be canceled b/c the replacement windshield had a scratch. Reset for June 7th between hours of 12p-5p. At 1:15p they cancelled again. This time because technicians had called in sick. *NOTE both days it was raining heavily, BUT, I had secured a large garage for the work to be done in a cool, dry environment. Reset to Saturday June 9th. Worked completed but only the front windshield wipers were replaced. The technician said his work order only said front & that he couldn't replace the rear anyways b/c he didn't have a rear one.

Terrible company. Do yourself a favor and go elsewhere. My vehicle was only 4 months old when my windshield cracked. I called Safelite on 4-6-18 after confirming with my insurance company that I am covered for a new OEM windshield. I asked for mobile service and was given a scheduled date of 4-19-18 at 12 noon (I have email confirmation). The installer did not arrive until 3:30 pm. He was about to start removing my cracked windshield so I asked to see the new one. As he took it out of the truck and set it on the table I noticed a chip on the bottom (photo available). I told him I would not accept that windshield.

A ten week ordeal trying to replace windshield. 1st appointment: "Sorry wrong windshield." 2nd appointment: "Sorry, wrong moulding." 3rd call: "Sorry moulding is back ordered." 4th appointment: "Sorry wrong windshield." 5th call: "I will override system and we will be there Tuesday." Never showed up! Stay away folks!! There was no 6th call. Went to another supplier.

Do not believe the commercials. First off they could not schedule an appointment until FIVE days after I called. Second they give you a FIVE hour window for the repairman to arrive. My window was between 12 PM ET and 5 PM ET. At 12:30 PM ET I get a call from 'Rock' that he will be there in an hour. At 1:30 no one arrives. I call Rock. He then informs me that he just started another job. I had to ask twice what time I could expect him. He finally said 4:30 PM ET. At 4:20 PM ET I get a phone call from Rock but I was on another line and had to call him back, which I did in five minutes. I get Rock's voicemail and leave a message. 5 PM ET comes and goes no Rock no return call. I call again and get his voicemail again. I hang up without leaving a message.

I will not be returning. It took a week to schedule an appointment, last Tuesday 8-12 was my appointment. I got a call the day before my appointment asking me to reschedule for Thursday. I was trying to be reasonable and accepted. Unfortunately the afternoon after my originally scheduled appointment, the storm that blew through split the tiny chip in my windshield and now I need the whole thing replaced. When I called to ask if there was anything they could do, I was told that I would receive a call from the manager a few days later. The call never came.

I booked an appointment online. Time of Service was listed as between 8 am and 12 noon, BUT for an additional $14.99 I could book the Early Bird Special and be first on the list. I did so since I had minor surgery scheduled for the afternoon of the service date and wanted to be sure I allowed sufficient time. Checking back later on my appointment time, it was still listed as between 8 and noon. I called and was told that I was first on the list but their technician first needed to go into the shop to pickup equipment, etc and that he'd be there between 8 and 10. Jessie, showed up at 9:45. A far cry from 8 am. Then I was told that the replacement would take between and hour and an hour and a half (30 minutes less than what the web site stated. Yay). However, there would also be an additional one hour waiting time to allow the adhesive/sealant to cure. Needless to say, I had a time problem.

If I could give this company zero, I definitely would. I set up an appointment through Safelite's website. Due to the availability of the window, the appointment had to be set a week out (also an 8 am-12:00pm timeframe). Two days prior to the appointment, the technician calls and says the window is not yet available and the appointment would need to be rescheduled. I called another company - they informed me they get their glass from Safelite and based on her inventory record, Safelite did in fact have the necessary part in.

ABSOLUTELY THE WORST CUSTOMER SERVICE EVER! If you like being on hold for ATLEAST 1/2 hour before you get someone on the line, then to be transferred and disconnected then this is your company. If you need to send them any documents, be prepared to send them AT LEAST 2-3 times because they never seem to receive them... even when you have a confirmation fax. They don't acknowledge emails, give you phone numbers for managers who never answer their phone and MAYBE call you back 3 days later.

I was looking for a windshield for a 1993 Porsche Carrera 2 convertible, so, online I received a quote from Safelite for $491.00. I even chatted with Kit about the availability and Kit said that the windshield is available. I contacted a local office and finally, after several tries, received the manager. 3 times he said he would call me back with whether or not he could get the windshield. I got an own windshield on eBay. Still after 4 days, nothing from **.

Safelite technician never showed for the appointment at my home, which was a four hour wait. When I finally got someone to answer the phone they told me they didn't have the windshield in stock. I had made the appointment a week out and they did not bother to call to let me know that they had no intention of showing up for the appointment. They wanted me to wait more than a week for another appointment. This was for a Ford F150 which is a common windshield. I called another glass installer and he ordered the windshield and had it on hand in two hours. Safelite is too big and just doesn't really care about customer satisfaction anymore.

I set up an appointment to have my windshield replaced on my 2011 Toyota weeks in advance. Appointment was for 5/15/18 out of the Union City office in Georgia. I took off from work and waited. I had so many things to do but didn’t want to miss the appointment and I wanted to get it done before the predicted heavy rain started. At 11:46 am the tech calls me saying he will be there between 2 and 4. I said the appointment is for 8 and 1 and I took off from work for this and I have other things scheduled. The tech says ok I'll be there by 1 or a little bit after 1.

Went to my appt. Was told my new glass came scratched and will have to come back in a week, I did and glass was installed to find out later that it was the same glass from last visit. I also was expecting clean spotless inside out, it wasn’t. If I ever had broken glass will never go to Safelite. Lousy service.

A week ago I scheduled for Safelite to come fix my windshield today from 12 to 5. Well I got no text or email confirming the appointment. I called. The lady said the manager was suppose to call me about a concern. I never got the call. Worst customer service so I called my insurance company demanding a new company. Never again will I go with them or refer them.

After requesting service, the agent confirmed part was ordered and date of installation, Saturday morning between 8:00am and Noon. At about 9:30am on Saturday, I received a call of apology, stating that the part had not been ordered. I was told a new windshield would be ordered for installation on Monday. Monday came and I called them back in the late morning to find out that nothing had been done. The new agent, took my information and ordered the part. Installation was scheduled for Tuesday morning at a parking lot in downtown Savannah between 8:00am and Noon. At 12:40pm, no agent or call had occurred. I called another glass repair shop, got a quote for a fraction of the price, and sit waiting, now, for the repair. I cancelled the Safelite repair. They are horrible and will never get a referral from me.

Needed a windshield replaced - made the appointment and they said it would be between noon and 5 pm the next day. Lost an entire afternoon - no call and no show. Tried to call them and just lingered on hold until it didn't make sense any longer.

Safelite came to my office and "repaired" a chip. I told the tech that I didn't think it was correct but he assured me it was. About 30 days later, it cracked up the windshield. My first appointment for them to come to my office was rescheduled due to rain. The 2nd appointment was HORRIBLE. The guy took an hour to remove my windshield, forgot the glue to put the new one in and when the second guy came, they tried to rush because at this point the first guy had been there for two hours when he estimated 1-1.5 hours for the job. I got the call that it was done and came out and he told me the second tech cracked the windshield and I would have to schedule an appointment in a couple days after the glue dries.

I had two very small chips/cracks, one about 3/8" and one very visible. When the technician was completed those same small cracks were over 2" in length. Since then I have decided to replace the windshield at my expense. They will never be allowed to touch our vehicles again.

Made an appointment and sent the required pictures of the windshield damage and I was available exactly at the time the appointment was scheduled. The installer showed up without the correct materials to complete the install. I’m in and out of town and did not reschedule and someone showed up a few days later without my agreeing to any time or day. Of course, I was not there. I got emails stating my appointment that I never set had been cancelled. I replied and explained all of the above and their response was of minimal concern and tried to push it off on me because they had tried to call me after the botched original appointment. Apparently they have too many customers to be too concerned. Will be easy to find a competitor that can handle the work.

Wipers not replaced. Vin# could no longer be seen. Drain plate uneven. Old rubber stuck in driver side door. Could not find ins. claim on computer. Worker said sometimes things are forgotten and the vin# can be found on the door.

I have a 2017 Range Rover HSE and they failed to seal my windshield causing water to intrude into my car, damaging the overhead liner and all the high-tech cameras with the driver assist feature, the overhead electronics associated with the sunroof, and then dripping down into my navigation system.

I can't believe Safelite has so many good ratings on their site since shortly after my bad experience, my daughter had a bad experience with damage to her car. My problem started with crack in my windshield. I contacted Safelite, a technician was sent out, he was not familiar with windshield. I was instructed to make appointment to bring in. On Feb 2, 2018, windshield was replaced, repairman offered to seal windshield border with 2 sided tape. After leaving, while driving I heard a noise (wind type noise). Contacted Safelite, they requested I bring in because they have equipment to diagnose noise. Attempted to make appointment, I was told they would have someone to come out.

I had two appointments with them for mobile service. My first appointment was on April 07. The guy that came out was very nice, on time and called once he was outside. But he brought the wrong window so he had to make another appointment. My appointment was for that Tuesday the 10 from 12 to 5 PM. I called to verify my appointment with them about 12 and the Tech said he was finishing his morning appointments up and will be to me. Nevertheless I got a text message on my phone at 3:42 to be exact that my Tech Mr ** with picture was on the way. I stood outside waiting for the guy. So he pulls up in the parking lot and kept going.

Absolute joke of a company. Working with them has been and continues to be a terrible experience. I disputed their charge with my credit card company due to multiple causes and only received a letter saying I disputed the charged without cause. I responding to a letter sent to me about my payment being disputed without cause because this could not be further from the truth. I had multiple issues with the service and expectations that were set throughout my entire experience with Safelite. It's actually been rather unbelievable how terrible this experience has been.

I took the first appointment to replace my Honda Pilot windshield. I came in before eight in the morning but the job was not and started till about nine. They did not have the OEM windshield I requested when I made the appointment. I had to settle for the non-Honda windshield because I cannot take off work another day. We’ll see how it goes. I am not surprised what happened after reading all the other reviews. Same story. I would never come back here to have this done. I will recommend to my insurance company to change providers.

Approximately two weeks ago I scheduled an appointment to have my windshield repaired due to a small crack - when the technician came out, he said, "We have a problem - I have the wrong windshield. You need to call for another appointment." I did this and was told that I have to wait at least another week, because I called them too late for an appointment that week. So I scheduled another appointment for a week later. The technician called on that date and said he would be on time. Just before the end of the appointment window, he called and said, "It is starting to sprinkle, and we can't install windshields if there is any moisture whatsoever." I said, "Ok, but I have taken two days off work without pay already, can you come in the next couple of days."

I called Safelite Monday January 16, 2017 about replacing my windshield. The appointment was set up to take place two weeks later. My wife went to the appointment and they didn't have the windshield. We scheduled the appointment again and they didn’t have the windshield when we arrived for the second time. Then they finally installed it on the third appointment February 8, 2018.

March 1st - Insurance Company recommended Safelite to replace my windshield. March 1st - Called and Scheduled an Appointment. March 3rd - A Safelite Tech showed up on time, looked at the windshield, and said "We gotta problem boss... you have a different windshield than what I brought. This one has a rain sensor, yours does not. It will be 2 weeks before I can get back with the right windshield". March 3rd - I called the office and they told me that they can get one out of Columbus so we scheduled a time when they could come to my office which is near the Livonia, Michigan office on Glendale.

We recently had Safelite out to replace our windshield. After a few months the windshield started leaking excessive amounts of water. I called them again and they came out a second time to repair the leak. After just a few weeks, the rubber seal just popped off!!! It's laying here and I've called several times for someone to repair. The 3rd appointment was completely disregarded as the technician never even showed up (yesterday).

Their ads claim fast service at a reasonable rate. What a joke!!! Recently had driver side window vandalized. Called Safelite. They quoted a price and said they could fix it in 3 days. Called a local company. They came out the next morning. They were fast, courteous and efficient. AND THEY CHARGED 1/2 THE PRICE. THAT'S RIGHT!!! 50% LESS!!!

Technician seemed ready to leave as soon as he pulled up. Gave me a bunch of reasons why he might not be able to "by Safelite standards replace the window." I'm like "umm no I'm not going to let you take out my window if you're already doubting you can put it back in." Dude was telling me that if there is a lot of rust he can't put in a new window. I'm looking at every seam and I see no rust that could prevent adhesion... there is surface rust on the ends of the sheet metal, but it's an almost 20 yr old car in Oregon. I understand only putting out quality work, but come on, guy didn't want to work and talked the company out of a sale and I still need a new window. Waste of my time. Will not be using Safelite anytime soon.

We contacted Safelite to replace a windshield in one of our over the road tractors. It took the technician quite a while to get the old windshield out and the new one in. The driver called in this morning (the next day) windshield is leaking like a sieve. I call Safelite and tell them he needs his windshield fixed in Greenville MI where he will be all day. "Oh no. They cannot come today how about tomorrow", the driver will be driving in the rain all day tomorrow (because that's what they do, drive). "How about Saturday," I ask, they don't do mobile calls in that area on Saturday. "Ok, just make me an appointment for Monday and I will cancel my driver's load and bring him home so it will be convenient for you to come and fix your shoddy work." We have a repair shop in addition to a trucking company and have to have windshields replaced quite frequently, needless to say I will be finding someone else in the future.

I made an appointment to have a few chips repaired on my windshield. The employee or contractor, DANA, was rude and not at all helpful. She refused to fix the chips even though they were smaller than a dime and well within the dollar bill limit. Dana was rude and I mean she should never work in customer service. I am a retired Customer Service executive in a large Fortune 500 company and if she were one of my employees she would have been fired on the spot. I believe Dana wanted a larger project such as replacing the windshield rather than repairing it. I have used this company in the past to replace a windshield and they had to come out a second time to re-glue the seal which became loose and was flopping around. That was not a good experience but at least the worker was polite if not competent. I will never use Safelite again and will advise my neighbors, friends, family, and my insurance company of my latest experience.

Problems started in late 2016, had to have side driver window replaced. Called them out and it seemed painless at first. A few months later I noticed that my window was cracking from inside the door panel and they came back out to replace. When doing so they somehow screwed up my door speaker which they sent out someone to fix. Fast forward to 2018 and my window again is cracking from inside the door panel. Tech shows up and they have the wrong glass, they had to order from another company, car is left unattended with no glass in the door for several hours, they finally show back up with the correct glass and he leaves.

Out here in Colorado we have a lot of rocks on our roads. I got my 2017 Civic's windshield replaced by Safelite after a rock cracked it. Safelite spilled epoxy all over the hood of my car leaving residue. After sorting that out the windshield began to make creaking and popping noises. It cracked again due to another rock so I had Brakes Plus Auto Glass do the replacement this time. They found that Safelite did not seal the windshield all the way and also did not prime the windshield molds. I had another experience with my 2003 Acura MDX a few years back where they put the rear window in upside down after a neighbor threw a rock through the rear window.

I went through all the criteria needed on a Wednesday. The appointment was for 12:30 Friday. I double checked on Thursday. And was told that they knew nothing about my issue. This is for my semi tractor. I not only have to pay a high price at Safelite. The highest of 3 quotes I received but, I have to shut the truck down and lose hundreds in revenue. Only to find out their online order is useless.

My insurance directed me to this company and made a schedule to replace my windshield. They replace my windshield with an aftermarket one. Not only the rear view mirror brackets did not match this tech scratched and damaged my rearview mirror assembly. You can see where he forced to open the covers. Now they are damaged. Since they don't really align he put a glue and putty on the rearview mirror assembly.

Glass replaced cracked. First warranty complaint was air leak in front windshield glass replaced. Found water leak in front windshield due to repairperson being in hurry, not paying attention and missing placing satellite radio wires back under seal, so I had to return and have windshield replaced again. This time the repairperson put the satellite radio wires under the door frame seal leaving wires exposed, never go to them again.

Well I was very worried when I happened to be at the Safelite store getting my car’s windshield replaced and just happened to start reading reviews about this company. I do understand that most reviews are when people are pissed but the sheer number of unhappy customers really worried me. Let’s start off with when I called late Saturday night checking prices for a replacement windshield for my 2001 Isuzu Trooper. The lady was very friendly and answered all my questions but in the end the price was about 50 dollars more than several local shops in town. It would have ended there but I decided to tell her the reason I was not placing an order because the price was too high but I was considering maybe calling them back because the warranty they offered was lifetime replacement or repair as long as I owned the vehicle.

Setting the appointment was easy. No problems there. The tech came to my office and did the repair in the parking lot. That's the good part. The bad part is I HATE the quality of the glass. It is impossible to keep or get clean. It constantly gets a film on it that is next to impossible to clean. I read the company instruction to no avail. I have used vinegar and water, ammonia-free Windex, and several foaming brands of cleaner. None work. We did not have this problem with the factory glass nor with an aftermarket windshield from another company. Our insurance company paid for the windshield and we used Safelite on 2 vehicles. Had the same problem with both windshields. I would recommend avoiding this company for this reason. The glass is inferior. Safelite recommends their custom blend glass cleaner. The whole thing feels like a scam to me.

Repair tech came at 4:30. It gets dark at 5:30 so he did most of work in dark, company supplies no light for workers just tells them to do it. Next day found part of moulding was not glued down and glass chips on dashboard. Complained which took hours. They sent manager out to repair who lied and said didn't get glued showed my car (same model and it is glued) so he fixed. Today turned on windshield wipers (which I bought good ones) driver's side just flops around. Workers say that company tells them they have to work in dark, they got the money and don't care!!! Wasted so much time taking off work and company only could say "sorry". Don't use. Not worth the money you save. It's cheap because they do cheap work!

I called Safelite for a cracked windshield on my brand new car. They sent out a service truck, the installer said it’s best to do it at the garage, because he needs help. Took it to the one on McKellips in Mesa. Picked up the car and drove away, then a piece attached to my windshield fell off. I drove back and they reinstalled it. Driving home I noticed they did not clean the new window, my mirror had fingerprints all over it, and looking closely, and there was some kind of glue stuck on the trim, I couldn’t get it off. They sent a service person out to my house, he tried sanding the glue off and scratched my paint. I had to take it to a body shop and got a new piece installed.

I got robbed the day before Christmas and had to wait until the 26th to get my window replaced. I came home from work early so I wouldn't miss them and waited 6 hours. They never called or showed up. It's the middle of winter and I have no window... Tried to reschedule and they don't have another opening for another week.

I had a chip in my windshield. I called about service. They want $109.00 at their shop. And of course more to have a tech come to me and fix it. I declined their service and went to a local shop without an appointment and paid $40.00 and drove away in 30 minutes. I do not recommend this overpriced company. I would hate to see what they charge to change out a windshield.

My auto insurance company sent Safelite out to repair a new ding on my windshield. When they arrived I asked the installer how much it would cost to repair another one that was close to the one they came for. He said they could repair up to three. Both these we talked about were in the driver's sight. A few minutes later, I hear a “crack”. The installer had tried to repair a tiny ding close to the bottom edge of the windshield. He tells me sometimes when they’re close to the edge they’re more vulnerable to crack. Now I have a 10” crack in my windshield that my local Safelite refuses to replace. They did offer a “discount” to replace, but I feel Safelite wasn’t hired to repair the ding they were working on.

I took my vehicle in to have a small chip on the windshield repaired. On returning home, noticed there was now a crack 2 inches in one direction off the chip, and an additional crack approximately 1 inch on the other side. I was not happy about this but had been told it was a possible side-effect of the repair, so accepted it. One of the small cracks has since blossomed into a foot long crack extending across the windshield necessitating its replacement. I phoned Safelite on 2 occasions and was bumped upstairs to their executive customer service. The replacement cost of my windshield is over 500. It is not covered by my insurance.

Safelite assured me that they would have the rear window for my car and be at my house at the scheduled time. Called at the time scheduled to report that they didn't have my window in stock! Really poor service. They should have looked that up at the time they set the appointment several days earlier. No excuse for that sort of lousy service. Will never use Safelite again. Going with a local auto glass repair shop. Should have done that from the start. Ignore Safelite's glitzy TV ad campaign. They're NOT reliable from my experience!

I'm extremely happy with the service I received from Safelite! I called my insurance company and they were able to send a tech out to my husband work the next morning. The tech was very courteous and professional and had my front windshield installed and ready to go in no time. He even vacuumed out the inside of my truck and washed all of my windows... Who does that?!?! There are very few companies that really stand out for their customer service; it's something that most don't take very seriously anymore. They truly impressed me, way to go Safelite, job well done!

In September 2017, I placed a Insurance claim to replace the windshield on my Ford F-150. Recently, the winter rain started and my truck started displaying trouble codes & stalled 3 times within a 30 minute window. I took my truck to the Ford dealer. They found water in my electrical system, which entered through a poorly mounted windshield seal. I called Safelite to have them reseal my new windshield. The representative on the phone got sassy with me, when I asked to have the work done at the Ford dealer, so Ford could resume repairs. I picked up my truck and found my antenna missing and my rear view mirror doesn’t fit tight and wobbles at each bump in the road. So now it is 5:00 pm and Safelite gave me a 1:00-5:00 window to return my part and fix my mirror. No phone calls! No nothing! Don’t use Safelite if you have any other options!

Pros: The appointment process was easy. They were available the following day. The customer service were polite and helpful. Fabianna from the San Rafeal office in particular. My appointment was from 8am to 12noon. The technician arrived at 8:45am. Cons: My replacement was set to be completed at my place of employment. The technician (Eddie) felt it necessary to ask me if I worked there. Not his business. An hour after the replacement I noticed a white substance on my dashboard. The technician cracked my dashboard and glued it back together. Told me nothing about it.

The Safelite person took off my windshield and then said he couldn't complete the repair. He left tape all over my car. Concerned, I took my car immediately to another place that was able to make the repair in 30 minutes. It was a Frida. Because the sides were more delicate on the Acura, it would take a little more care. I believe the service guy was lazy. I had to pay out of pocket.

I contacted Safelite yesterday to arrange an appointment to have my windshield repaired. The firm gave me an appointment time for today, 1p to 6p. At 1230p, the technician, Edmond **, called my landline -- four separate times -- asked me to call him back BUT failed to leave a return number. I had no direct way to contact him or the firm. You can only reach the company by calling an 877 number, waiting through insufferable ads and ridiculous music.

I too had an appointment for 10-24-17 referral # ** between 8 & 12:00. At 2:30 the tech a Mr. ** and said he was running late that he would call back. Today is 10-25-17 and I'm still waiting on his call. On the 25 I called to complain. Well he eventually showed up but also with the wrong windshield, he said that the windshield was in stock and he would return in 1 hour. Well that did not happen either. I called and spoke to the manager and he did not know what to say about this issue. He proceeded to mention that the windshield needed to be ordered from the Audi dealer and that would take 3 to 4 days to receive it. My recommendation is find another glass company to do your car windows. The dealership is Safelite in Miami FL. Their number is **. Same problem as the other threads I've read.

The technician was late after the 5 hour window. He did a shoddy job. (I have had this done by others and it was NOT like this.) Nothing was explained to me before he did this job that the simple chip (not a crack) would still have a grey dot appearance and not be transparent after the "repair." He told me he could not re-repair it on the spot but that I would have to call Safelite in the morning! I called customer service. The inept rep could not even tell the time of day let alone assist me. He gave me the shop number to call.

I wish that a rating less than one star was available. This joke of a company "fixed" the crack in my windshield, and their filling started chipping back out. Their answer to their lifetime warranty is that they are going to credit insurance company for the repair and then charge me full price to replace it. So much for standing behind their product. Talking with their reps was like talking to a drone. It's like this company attempts a repair and when it doesn't take, they are like "Golly gee, that's too bad. We'll now do a do over and just replace your windshield at your cost because our product doesn't really work." The most humorous part is they think you still want them touching your car. Incompetent buffoons. How is this company still in business?

I have praised Safelite and have also had great experience with them in the past. This past August, I experienced the displeasure of water damage to my car because employees employed with this company are inexperienced and incompetent to say the least. These incompetent employees installed my windshield incorrectly causing water twice to leak at the top and roof of my car. The first time it leaked I took my vehicle back to the Safelite in Union City, Georgia and the manager looked at it and ran water over the windshield to show me that water was not coming inside my car as though I am some dumbass! I excused this first occurrence not thinking that it wouldn't happen again, but again water leaked through my windshield with water leaking from the driver visor to the passenger visor and towards the middle of the roof of the car that is only a year and half years old.

I will only use this service. Eddie was my installer. He was very professional and careful. He didn't rush the job. Very detail orientated and not messy. I had to actually have him come back as there was a "whistle" on the passenger side of the front window. He came back at my time and day. Very prompt and fixed the problem the first time. I only want him to work on my window replacements.

A simple rock chip that was less than 1/4" is now over 2.5" and continues to grow all thanks Safelite's "repair". To say I'm unhappy or dissatisfied is a major understatement. The crack in my windshield all thanks to Safelite is now growing by the day. I called their HQ, talked to local "customer service", and talked to the local shop. None of which will help with my situation. I can't even get a ** refund or even help on my deductible with my insurance. This is what they called "preventative maintenance". At this point, I will be out $350 out of pocket. Every single person I talked to is so brainwashed on their warranty policy they have completely lost sight on what customer service really is. I've been in the auto biz for over 15yrs and have never seen any service as bad as this. This is by far the worst service on all levels that I've ever witnessed. It'll be a cold day in hell before Safelite ever touches any car of mine ever again.

When we called in for the claim we asked to not have Safelite chosen to replace my windshield due to reviews and horror stories that were told to me about their lack of experience with C7 Corvettes. With this level of car and the specialty needs we only wanted to use a professional company like Chevrolet since they know the product. Allstate still chose them since they were able to purchase the OEM HUD CORVETTE windshield but let me tell you it has been a nightmare and battle getting this taken care of. They ripped the weather stripping from the driver's side to the passenger side and blew it off like it wasnt a big deal. They wanted me to drive across town again for them to fix their mistake and I said no!

Replacement of Windshield in Honda Accord - The Safelite tech came to our home to replace the windshield that was cracked by an object flying up off of the road. Summary: 1) Took off gasket/trim on top of roof and it doesn't seat. 2) Left approximately 1/2" gap on each side of the windshield. 3) Gouged the paint in the roof 4) Left a black tar-like substance in various places on the exterior and interior of the car.

I called the insurance and picked Safelite instead of my usual place because I thought it would be quicker and more convenient to have it done at the house. I told them my crack was larger than a half dollar, they sent someone out on Monday and she said she couldn't repair it and would send someone out again the next day. He came and fixed the window... However the next day on the way to work the arm of my windshield wiper came loose. I called and they said I had to bring in the car. Brought it in and said that the technician didn't screw in the arm all the way and told me that I should get new wipers.

Safelite Autoglass installed new glass on driver side door Honda Civic. First complaint: glass that technician brought is very poor quality (it is thinner than original Honda glass and has some spots that visible on sun if you look on sharp angle). Second major complaint, that technician remove away water barrier that goes between door panel and metal door frame and prevents a water to get inside a car. He argued me that I do not need it. On my questions does he think that Hondas engineers less smarter him and video on YOUTUBE how to install glass is wrong, he says that it looks like. I do not know where Safelite get such employees?

Inexperienced employees at Safelite. I had a small crack on my windshield. The guy didn't use common sense and put the suction cup on the crack. He then created a spider on the windshield, which then went from a free repair to a $340 repair. I feel like from his inexperience, he purposely did that so they would charge me that amount. I'm calling a local repair company. Safelite is a scam.

I work on customer's equipment for a living; I feel I have a good idea on how the equipment should be respected. That is the issue I had with Safelite. The whole job left me feeling dissatisfied. I would never leave equipment in this condition. Our vehicle is under two years old, I take great care of it, and expect technicians to respect that. After the Safelite technician left, I found a plastic upper cowl clip in my driveway. Disappointed, I opened the hood to find which one was missing. As it turns out, over half of them were not replaced! I can only assume he didn't think I'd notice?

My passenger side, front window. My power window will not close. I took it to Safelite and (without removing the door panel) said, I needed to order a motor regulator. I did and made an appointment with them to have it installed. Then they discovered that it wasn’t the motor regulator, it was the motor. So I bought a motor.

They charged me $88.62 ($79.95 for labor + $7.95 supplies + $.72 tax) for 10 minutes on a chip that was no larger than a eraser head. It's still visible and they don't warranty if it cracks or gets bigger. My fault, I should have bought a kit for $10 @ Walmart and took my chances. If it needed to be replaced later, I'd have insurance to take care of it. WASTE OF MONEY!!

Made my appointment with Safelite through my insurance. They were supposed to text me and call me when they got to my office. I got nothing, they canceled the appointment because I was a "NO SHOW." Trust me if I was a no show, I wouldn't have shown up to work today to sit and wait on this guy 2 hours past the time I can go home. I am so mad about how I was treated. The girl on the phone was rude and if I was in person with her, I would have slapped her for how rude she was. If I didn't have to go through Safelite, I wouldn't.

I don't know which thing was the worst in my experience with Safelite auto, yesterday July 28, 2017. Was it: 1. The fact that my appointment was scheduled between 8 am and noon, but the technician did not show up until 2:15 pm; 2. The fact that I called at 11 am to check on the estimated arrival time of the technician but wasn't told that he was running extremely late; 3. The fact that I called again at 2 pm to be told that it was terrible that the technician had never called me and that he was on his way; 4. The fact that I was assured more than once - when I booked the appointment, when I re-checked my appointment on Wednesday morning; and when I called at 11am the day of the appointment to find out when the technician would arrive - that the technician would call me 1/2 hour before arriving, yet he NEVER called and obviously never intended to call since he showed up 15 minutes after I checked on him at 2pm;

Safelight Auto Charleston/Industrial Park replaced a side door glass on my husband's truck. Upon completion the tech calls me and says he broke the antenna. Why does he catch amnesia a week later and says he didn't break the antenna. Patrick is a liar, do not trust him if he is your tech. The manager here allowed him to say "I don't remember breaking that antenna." I called corporate, their solution was better than the managers.

Had a small rock chip -- they came to repair and made it BIGGER. Next week came to replace whole windshield -- forgot a seal and two days later we had big rain and MY CAR WAS FULL OF WATER!!! Soaked headliner and in map lights dripping down onto all my electronics and over an inch of water in my cupholders. All my electronics were going haywire. Took video of what was malfunctioning. Took into SafeLite to say, "Yeah it is leaking" -- REALLY??

I had an appointment and as anyone knows in FL you don't know when it's going to rain. He waited 30 mins to see if it would blow over. No. So I had to reschedule as the weather wasn't going to let up. Typical FL afternoon. Well I rescheduled and forgot!! Andrew tech ID# ** called me. He was so fast, friendly, diligent and extremely well-mannered and polite!! I'd highly recommend this company to anyone!! Andrew was great!! He even was able to put my SunPass back on my windshield!!! I wish I could give more than 5 stars!!

This company is absolutely horrible. My insurance company set up an appointment for them to fix my windshield between 12pm and 5pm. The technician calls me the day off at 8am saying he's 15 min away. I told him I was not home and my appointment was between 12pm and 5pm and he must come between the time frame we set up. His manager then called me back and said his technician was mistaken and would be there at 12pm. At 10:00am the technician then calls me and says he is at my house about to change my windshield.

Last night Safelite AutoGlass called me at 12:15 am to schedule glass replacement in my vehicle. I don't appreciate being woken in the middle of the night by this company. I phoned my Insurance Agent and they told me no would be calling me, only the Claims Adjuster assigned to my claim. I already have an appointment set up with the Nationwide Claims Adjuster to appraise the damage to my truck, and it's certainly going to need more than piece of glass. I feel this company tried to scam me into ordering glass so they could inflate the bill and overcharge my insurance company. In closing I would like to find out how they got my unlisted telephone number.

Stay AWAY from all Safelite businesses! This review is mainly for the one based out of Greenville NC. They are the most unprofessional rude people I have ever had to deal with. I had an appointment scheduled for Friday June 30th anytime between 8am-12pm. I received a confirmation email Friday morning from my tech Ronald. It said he was glad to help me and would see me shortly. I waited and waited and... waited. Finally lunch rolls around and I have heard from no one. Then I receive a call from the Greenville office. The girl told me that the techs had called out. And that I would need to reschedule. I was very confused because the tech had sent a email that morning. And I personally thought to wait until the very last minute of my appointment time to tell me no one was even coming was unprofessional. I wasted my entire morning. So I called the Raleigh office. She was absolutely no help. And transferred me back to Greenville.

I had Safelite come to replace my windshield on my Buick and the computer said they would come out in the morning. So I took my wife's car to work and had them come there. The first question I asked was, how much is my deductible? He said "Let me check." He looks and says it was not verified. So he tells me to find out myself and go to the shop and have it done. I go to the shop and have to wait for another two hours. To top it off, my wife calls from the vehicle to tell me that the SunPass for toll roads is missing from the car! I was not told by them that they did not take it off the window. Now I am stuck with fixing this mess from SunPass tolls with a $100 fine for each time she goes through a toll! I called Safelite and they only made excuses for their employee. I am venting so that you can double and triple check these people's work before they come to you and waste your time!

I had scheduled this repair before, took the day off work and wasted 5 hours salary and waiting for my scheduled appointment, then got a call to tell me tech would be late. Later another call, he had to reschedule. My truck was going out of town for 4 weeks, yet the tech insisted on meeting the next day to the point I had to just hang up on him. The amount was $311.20, 244.95 price plus disposal, mobile service and tax. When my truck came back in a month later, I tried to schedule again for today. Another 5 hour loss of salary, now 4:35 p.m. and not a word, also because of Safelite mistake was given a $50.00 discount but the math is wrong.

My experience with the company has been great. However, the glass they install (3 windshields and 4 chip repairs) within 1 year is in question now. I have had tiny, TINY pebbles barely hit my windshield causing chips that need repair or those tiny pebbles cause larger than dollar size cracks. I feel the quality of glass that they are installing is of really cheap material and they should rethink their product. (Unless, of course, it is intentional for the extra money!). Could it be that they don't practice good ethics or is this an innocent mistake of the sale of a cheap product?

I am writing to file a complaint with the company. I am a very unsatisfied customer at this point. I had a new windshield installed 4/29 and on 5/22 I noticed a crack on the lower passenger side of my windshield. A technician came to my home and access the damages and stated a rock must have hit my windshield. He also said it was very minimal impact to the window and he recommended me to take my car to the shop so a manager can look at this. I called the nearest location (815-436-6333) and the manager immediately refused to see my vehicle and told me there is nothing can be done about this except I pay for a new windshield. As I understand it's very possible for you to purchase a windshield and objects can damage it. But, I had a new window installed less than 30 days. I am questioning the quality of the windshield at this point. I spoke to several people from the company and none of them were willing to help resolve my issue.

Will never do business with them again!! Took the car in for a windshield. They broke the wiper's arms, (not the blades) and refuse to replace them. The only thing they will do is give us a $40 discount. I am not capable of fixing this if I can ever find a part. The gentleman (if that is what you want to call him) at Safelite in Ohio was clueless and would not help us. He just kept repeating the same thing over and over!! The manager from Jefferson Avenue Safelite ** will not fix this car for me when the part comes in, he said he did all he can do and it is up to me now. This is ludicrous!!! I will never go there again or recommend this place to anyone!!!

Saint Louis MO, Friday May 5th, 2017 I had an appointment with Safelite to replace my windshield because of a stress crack starting on the drivers side. The tech examined the crack, and verified that it was a stress crack, and that it would be covered under warranty. A few minutes later the tech told me, and showed me that he would not be able to do the work that day because the new glass had a chip in it, and although it was near the edge, and my trim would cover it, that it would most likely crack and spread in a short time. I agreed that it would not be a good idea to put in that particular windshield, and made a new appointment.

My insurance company Progressive referred me to Safelite. I had seen commercials and liked the idea that they would come to my work and fix my cracked windshield. We made a appt in 3 days time. Since it was raining they could not do it. So we rescheduled and again they canceled because of weather. We made three appts total. Jason even came to my car once after me waiting all day for them to come but it started misting by the end of the day and he asked if I "wanted to risk it". He explained that if it didn't seal properly it was unsafe so I said no. They called and asked if I wanted to come to Bangor one hour away and I said I could not, I needed to work but they booked me a in-shop appt anyway.

A landscape company broke my side window and reported to his insurance company in which they immediately responded to have the repair made at my choice. I selected Safelite because my insurance company had them replace my windshield years ago. I wish I have taken it to the BMW dealer instead because they took off the inside door panel and had a problem replacing it. It took them a while to put the panel back on. They scratched the outside door and left glass all over the next parking space. I told them I would not pay until most of the glass is removed. He stated that temper glass will not hurt anything and I stated it does to the appearance of the court. So I gave him a broom since he said the vac could not get it up. However I had to finish the cleanup.

A stone hit my windshield (new SUV), created a pinhole in the outside but a dime size chip between the glass - right in front of the driver. The chip could not be felt on the inside or outside, just the tiny hole outside. My insurance company sent out Safelite the same day I made a claim. Safelite Rep. epoxied the glass and said I would still see the repair - neat! Right in front of the driver! He left and later I ran my fingernail across the glass and the glass still had an sharp edge on the hole. Obviously it will ruin my windshield wiper. Safelite said to bring the car to their shop and someone would look at it.

I had an early morning Safelite appointment to drop off my car for a windshield replacement, Safelite told me to go home as they failed to order the molding for my car. Safelite set up an appointment for the following week. This irritates me because I had to get up early in the morning, adjust my work schedule and Safelite let me down by not having ordered the part and not having warned me via a courtesy telephone call. I wrote Safelite customer service and did not receive a reply from the company. Shame on you Safelite!

My windshield got hit which created a crack. I called my insurance company to file a claim. I have full coverage, therefore windshield was covered. I contacted Safelite setting up an appointment on the morning of 4/3/17. On 4/1/17 I received an phone call from Safelite stating the tech would be running late on 4/3/17. Therefore he would not get to me until afternoon. I informed them that would not work for me since I had a afternoon appointment. Therefore we rescheduled for 4/8/17. On this date the tech informs me that they did not have the correct windshield for my car. They also stated that payment would be out of pocket for me. I then informed them that my insurance was covering it. I also seen insurance info on techs paperwork. I produced the reference number. I was told that since the reference number started with the letter L, it meant it was not covered.

I have an extended warranty through Nissan for auto glass chip repair. The company I have the extended warranty with called Blue Steel Protection hooked me up with Safelite Auto Glass repair out of Searcy Arkansas. The "tech" came to my house to repair the chip. He came and got me about 5 mins into the repair to tell me my windshield cracked during the repair. I now had along with the original chip, 3 new cracks ranging in size of 2-3 inches in my windshield. Which since that day (4/12/17) have all grown to about 10 inches in length. Today is 4/15/17. The "tech" said that Safelite would replace my windshield, and someone would contact me within the hour and that they had to find the windshield for my 2016 Nissan Frontier. No one called. I called them 4 hours later. They said they were still trying to locate a windshield and would contact me as soon as they talked to my insurance about it.

I chose Safelite to replace my windshield. Recommended by State Farm. The first windshield came damaged. Waited for a week. Second windshield came in. Wrong one ordered. Another week went by. Came out to install windshield. Wrong molding sent. It's now been 1 month. Still no windshield!!!! Very incompetent company. I reported them to State Farm and the order was canceled. I called another company and I will have my windshield in 3 days. DO NOT USE SAFELITE!!!!

Made the appointment to have the replacement done at my home. They never showed up, I waited for 4 hours, even after they closed. I never received a phone call or a email saying that "A problem had come up, could I please reschedule?" Nothing. Just screw me and my time. I would drive without a windshield before I would ever go to Safelite.

My windshield had been cracked for about four months. On April 07, 2017 I had a appointment to have the windshield replaced. The tech called me and came out, replaced the windshield. I can't say anything bad about them. I feel they did a excellent job. My windshield makes my vehicle look like when I purchase the vehicle back in February of 2016. They did a very good job. They replaced my wipers due to the fact the windshield was new that had to be done. I have no complaints yet. The techs vacuum up all of the waste they cleaned up the area well.

Do not ever get your windshield replaced by Safelite. I had mine replaced and it cracked. I had a guy from there come on Friday and he examined it said it's a stress crack and covered by warranty. But it was looking like rain and he couldn't replace it that day so rescheduled for Tuesday. A different guy came on Tuesday and proceeded to poke the crack with a sharp instrument that made a chip and then says, "It's a rock impact," and I would have to pay for replacement. I said, "No, I was already told it's under warranty. I'm not paying." He said he would have the other guy that had already told me it was under warranty replace it then.

Took my 09 Honda Civic in to Safelite via State Farm's recommendation for a replaced windshield due to a chip that began spreading into a good size crack. Service was normal, took a bit longer than expected and everything seemed great at first. They even washed our windows and vacuumed the front free of charge! It wasn't until I was back at home that I noticed the damages. There are numerous places where the rubber is not tight against the windshield and we're worried come the first rainstorm if it is actually properly sealed at all. As if that weren't enough, the entire panel on the driver's side connecting the bumper to the door is dented in making the door frame rub against the panel (with such a pleasant grinding metal sound which also is beginning to chip the paint) each time it is opened and closed.

I had a chip in my windshield and Safelite handled my problem like champs. The guys came to my work from the 3 Faraday B, Irvine, CA 92618 location and had me fixed up in no time at all. You can shop around for a better price but these guys are professionals and know how to treat customers.

I had a horrendous experience with the Irvine Safelite. Not only did they dent my new 2016 Mercedes, but it took a week longer than it should have because the windows needed to be OEM. When I called the toll free number I was told the parts had been ordered but the truth was they hadn't. And that was only the beginning... once the windows were installed the operable front window needed to be returned to the shop, wind could be heard and it required an adjustment. When the Irvine shop took my door apart they dented it. I had to rent another car for 5 additional days while my car was in the shop for body work. The store is impossible to reach directly and I spent many hours on hold and talking with executive services working out the details. They paid for the rental and damages but it took too much of my time and they could have cared less. I finally got a resolution but will not EVER recommend Safelite.

I had a small crack in my windshield that extended well over 12 inches during some extremely cold weather. I contacted my insurance company who advised me they worked through Safelite. I was hesitant but they came out to me compared to me going to the dealers body shop and having them do the work (if only I had known they would be the ones to do it correctly). The Safelite guy arrived and was nice and eager to get the work done. He assured me it wouldn't be long and he would clean up afterwards leaving no trace of trash. On the cleanup Safelite receives a 10 but that's where it ends.

The quote online was 298 dollars. Then when I get to the shop the owner says 430 dollars. No explanation and they virtually have a monopoly in town. Had the same windshield replaced on the same car 18 months ago. 310 dollars then. Be very careful.

Although my initial response was not good, the Manager & General Manager at Safelite, northeast San Antonio did whatever they needed to resolve the issues I had. They replaced the windshield again and offered carpet replacement due to water leaks after the first install. They even had me take my vehicle to the dealer for assessment/evaluation on Safelite's nickel.

2002 Mercedes Benz SLK230 windshield replacement. After the window of time install, there was a laminate crack that was 1 inch. I asked if this was normal... Told it wasn't, but couldn't do anything until the glue set... 1.5 weeks. Was told a manager would call me. Still waiting. After one week and a now "foggy crack" in the windshield, I have to chase down the local manager and waste another afternoon + of my time. NOT RECOMMENDED. How many times do you want your windshield repaired before it is right? Look very carefully at your installation.

Highly unprofessional! Highly disrespectful! They don't keep their appointment time and don't acknowledge you at all. They call at a ridiculously early hour of the morning to confirm your appointment instead of confirming a day ahead of time. And if you show up early, well, let's just say it's your fault that the manager talks to you in a condescending tone because they are backed up. And although you have an appointment, they will basically take walk ins at your appointment time and keep you waiting and if you ask what's going on, they just tell you to reschedule and they make you feel as if you are unimportant. They will speak to you as if you are an irritation! How unprofessional! How pathetic! Stay away! This happened in the Lakeland branch.

I'm not sure who is writing the reviews on Safelite's actual website, but they are most definitely not "real" customers. All other websites, Yelp, BBB etc have honest and true reviews. This is one of the worst companies I have ever dealt with. If I could give zero stars I would. I only chose them based on my insurance co's (shame of you Geico) recommendation. Appointment was booked for between 12 and 5 pm. "Victor" showed up at 5:30 obviously in the dark. After putzing around for a bit we were informed the new glass had a crack in it and he would have to come back the next day. I contacted Safelite at A.M. the next morning. 3 different reps gave me 3 different "stories" but the bottom line was that no one had any record of what transpired the previous day. After sitting on hold for close to 25 minutes, the call center finally got me thru to the shop, who also had no record of this.

On 05 DEC 2016 Safelite came to my residence and replaced the window in my 2007 Toyota Tacoma. They were recommended by my insurance company. I do not drive my truck that often, and on 19 DEC 2016, my wife I were on our way to Yosemite and it was sprinkling. We noticed water pouring down the inside of the window. Reach up into my headliner and there were puddles of water. I pulled off the side of the road and gave Safelite a call. On 20 DEC 2016, a different technician from Safelite came and resealed the window. I have not driven my truck since then. Today, 11 JAN 2017, I get in my truck to run to Lowe's and it stinks really bad. My wife and notice the carpet is soaked and then I find mold growing on the carpet. I will take in somewhere else to have the Window reset.

I called Safelite to replace a windshield for my Toyota FJ Cruiser because my company employee website says they offer us a discount. Safelite assured me I was getting a great deal because of my employment and was told I will very happy with the price. Something about the way the Safelite employee was talking made me wonder. I had my brother in law call a few days later and ask what it would cost to get a replacement for the exact same vehicle. He was quoted the same price I was. When he asked why it was so high, Safelite deducted $60 because he was a first time customer! I called Safelite to ask about my appointment and ask them if I was getting this great price because of my company. When "AJ" at Safelite told me yes, I asked her to compare the charges on my "discounted" work order to that of my brother in law's. There was silence then she offered a host of possible scenarios as to why.

Didn't like the damage to the dash of my truck. After the technician said he vacuumed the dash, still shards of glass and rubber. Then I find a big scratch to the dash. Every now and again, I hear a "crack" sound coming from windshield. Used to have a quiet vehicle. Not anymore. NEVER again.

Safelite canceled at least 5 appointments in a two week period. I was on a time schedule due to the need to return my car. Twice the glass was cracked upon arrival, once the glass broke as the "driver stopped short when cut off by a taxi," and other reasons. I explained to them my need for the glass to be done and as none of the issues for the rescheduling were my own, requested that I be made the first available appointment, which was agreed upon. Today I received a call from the glass installer that they overbooked and they could only come to me between 5 pm and 6 pm; however, if it's dark out they will need to reschedule. I explained my situation and the previous conversations, but they were unwilling to accommodate even after all of their cancellations. I will NEVER use Safelite services.

I just have to say what a sorry company you are! I am thoroughly disgusted by how you would treat a customer! Your "technician" comes out to my sister's house, shatters her windshield, while removing it, on HER ONLY VEHICLE leaves the glass shards everywhere and then refuses to install the new windshield?! There are 3 small children in her home and he leaves all of the glass laying around with total disregard for their safety?! He saw there was a problem before he started, but still continued to remove the glass without speaking to them about the issue first. Please explain to me how this is not your company's fault? How is it that a couple struggling to pay their bills and take care of their family is now responsible to pay for a mistake the YOUR EMPLOYEE MADE???

Called Safelite to have the windshield on my wife truck replace and I went to Safelite. My mistake. They took my information and told me that my insurance company need my mileage. I told the rep Andrew that I didn't have the mileage. He stated that was no problem and that when the tech got to the car he would grab it. Not 10 min later I get a call from Lauren from Safelite and she stated that she has to denied the claim because of no mileage. I told her that the tech would grab it when they replace the windshield. She said that the tech can't do it that way and that they need the mileage. Told her that I couldn't get the mileage today - will have it tomorrow. She said that when we get the mileage she will submit the claim again.

I had the windshield removed and removed all the old rubber adhesive sanded, primered, and then painted the surface with arctic white ppg concept paint which is very expensive. Waited 4 days to cure before I had the windshield installed by David from Safelite. David put black primer on the new paint outside the windshield which looks like crap. In five minutes this guy trashed all the work I had done for a week.

As I have Allstate insurance I was force to use Safelite for my chip on windshield - less than half inch. They come fixed and said lifetime warranty is applied for work. Ok nice pretty clean job besides a few scratches tech did on the driver side. After a week noticed 1.5 inch crack expanding from the fixed area. Well, called Safelite they said they return money to insurance, and offered aftermarket windshield. Refused and asked for OEM. Safelite called after two days saying Allstate refused to install OEM windshield on 2014 vehicle.

DO NOT USE SAFELITE!!! SAVE YOURSELF FROM MY UNFORTUNATE EXPERIENCE!!! I had my windshield replaced on 9/6/16 by Safelite out of Chester NY, the technician Robert cut through the wires that go to the headlight and rain sensor that was mounted on the windshield! He RAN AWAY in a hurry saying he had many other appointments?

Stay away from this repair shop. I would have give this shop Zero star if that was an option. My insurance set up the repair appointment with this shop; unfortunately, the job was not done correctly. My windshield had a chip, but after the repair was done the damage area had gotten larger. Also, during the repair process, the technician asked me about if he should fill this chip by hand or machine. I told him he is the professional, and he should make the decision. Of course, I should have seen that is a huge red flag and stopped him to move forward with the repair. Sadly, I did not really think twice, until the work was done... the chipped area has become much more noticeable and larger.

I have seen Safelite's workmanship deteriorate over the last five years. Long ago a wiser older man came fix my chip in my windshield, then a younger inexperienced worker do a half hearted job then just today, on my new truck they came to do a chip fix and Safelite cracked my windshield to the point that it needs to be replaced. They wouldn't assume responsibility and I had to fight tooth and nail to get them to cover my deductible. I find it ethically wrong to send out techs who are careless and crack windshields and then have the owner of the vehicle pay for their errors.

I have a Toyota Tacoma pickup that had a damaged windshield from a stone impact. Safelite was called and a tech was schedule for a repair at home. Schedule time was between noon and 5 pm, he arrived slightly late, but that wasn't a problem. He looked over the vehicle and said there was one small rust spot along the roof line that he would have to sand/smoothen out before replacing the window. He proceeds to work about 40 minutes removing the windshield and prepping the surface. The old windshield was placed on its edge alongside his van. Next he sets the replacement windshield in place then after a few minutes he knocks on my door telling me he cannot install the new glass. He stated there is a hole in the frame and company policy states for safety reasons he couldn't install the window. The hole he referred to was at best 2mm in diameter inside the A post in a non-structural area. Not where the rust spot was.

I had two experiences with Safelite. First, I had a windshield replaced in a newer car. I just had a crack from a rock chip so I did an insurance claim and my insurance recommends Safelite and makes it easiest to book an appointment with them. Guy came out to try to fill-in the chip/crack first (which is free with my insurance). Anyway, he made the small chip/crack even bigger and said the "resin wouldn't take for some reason" and that I'd have to get the whole thing replaced. So made another appointment to get the whole thing replaced ($100 deductible for me). I made sure they ordered genuine OEM glass – since the price difference didn't matter because I was going through insurance, I didn't want to mess with the Safelite-branded glass as it has some poor reviews.

On 6/15/16 a tech came out to replace my windshield and wiper blades. Later that day when I went to drive the car in a rain storm, the wipers did not function properly and only cleared a small portion of the windshield. I tried calling and emailing Safelite and got no response. That afternoon I took my Honda CRV to the dealership and they said the tech had removed an essential part of the wiper arm and they would have to replace it, for $78.58. I scanned and emailed the repair order and my receipt and emailed that to Safelite customer service. Again no response. I stopped payment on the check, thinking that would get their attention. No response. Yesterday, on 8/11/16 I received a call from a collection agency saying Safelite had sicced them on me for "bouncing" a check. Seriously??? I will call my car insurance today and inform them about this experience, and in the future I will not take my insurance's recommendation to use Safelite.

Horrible! Most awful experience I've ever had with a company!!! First this company was a no show on my appointment date!!! Then, I had to wait another week for them to come out! Next, they gave me free cheap and faulty wipers because of the inconvenience!!! They physically installed broken and very cheap wipers!!! I called the tech within the very next day and left several messages! He never called me back! Did I forget to add that it's been thunder storming all week?!? After speaking with their corporate, a man came out to check them but didn't have wipers to replace! Again I'm on hold for about 45 min while they tell me there are no appointments to come fix their mistake!!! Who does that?! They need to fix what they screwed up! Do not use this company! I can't even drive my vehicle and I've got two small children. Shame on them!!!

I scheduled Safelite a week in advance for mobile windshield replacement between 12-5 pm. The day of service, around 10 am I received a call from the technician stating he would be out closer to 4 pm. No problem, I was at home anyway. At 4:55 pm I received a call from the supervisor stating that they would not be able to make it out AT ALL that day and wanted to reschedule. I didn't reschedule. I called another service and got my windshield replaced within an hour for cheaper. I will never again even try to give Safelite my business. After this fiasco, I learned from various sources that Safelite has a habit of canceling on the day of service.

A small rock hit my windshield on my way to work early in the morning, so I called Safelite first instead of my insurance company because they've done windshield repairs on two different vehicles that I've owned before. I was glad that they were able to send somebody to my place of work to fix my windshield, being that I work miles away from the nearest Safelite shop. However, when the repair guy showed up I did not feel comfortable with his appearance because he did not look very professional. He asked if he could move my vehicle to a shaded area because the sun was bearing down and I agreed.

A rock cracked the window of my brand new (less than 2 months old) Lexus. At the suggestion of my insurance company I called Safelite to replace my windshield. Safelite AutoGlass of Annapolis, MD (1950 West St, Annapolis, MD 21401) responded for a mobile replacement on Saturday July 23, 2016. First, I'll say it was extremely hot when they came to replace the windshield. The two technicians were extremely polite and worked hard in the heat. To start, the techs didn't set the wire cutter correctly and it cracked the window sending glass shards into the engine compartment and onto the hood. Not a big deal, accidents happen.

Safelite came to my location to "repair" my windshield in 2015. The job was far from perfect. I inquired and the service person assured me that that's the "best anyone could do". One year later the repair started cracking again. I called the local (Omaha) Safelite and they were apathetic to my request to "re-do" the problem and suggested I have them replace the entire windshield. After going through three (3) levels of management they referred me to the "only person" who could authorize a repair re-do and "He's on vacation till Monday". I asked if he would then please call me on Monday. The "Executive Services Rep" assured me he would. That was two weeks ago. No phone call, nothing. They just don't care. I will never use Safelite again.

Safelite AutoGlass for full price, no coverage from my insurance. Wanted $508.00 to fix my windshield while their competitors charged $191.00. I was very shocked by this vast difference in price, and figured best to warn other consumers to shop around before choosing Safelite.

I have been a member of USAA insurance for over forty years. They have always connected me with their trusted third party providers such as Baker Collision Express in Irmo, SC who did a flawless body repair. When USAA arranged for Safelite to replace my damaged windshield, I had no doubt that I would have a good experience.

Well, I originally ordered service yesterday at about 4PM. They said they had a slot between then and 6PM with a total price of $108.35, but cancelled my reservation an hour later. In their response, they said that they couldn't do same day orders after 2PM (of course, they say that nowhere on their website). Satellite rescheduled my service for the next morning between 8AM and 12PM. Well, the guy kept calling to delay the service and ended up arriving at about 1PM. I learned that my total price would be $118.38, instead of $108.35 for the same service.

Joshua ** came to our home to fix our windshield and we were very pleased with his work and the fact that he was so nice. We really appreciated his work ethics and kindness. Just wanted to let someone know how great a job he did for us. Thank you.

I went to have a chip repaired in my windshield and all I received was rudeness from my local office. They could not repair the chip but the reason why was not explained to me instead the technician who came out blew it off as normal wear and tear. The problem is the chip is in the middle of my windshield and is very distracting while I drive. I called customer service after my experience with the tech. After I talked to the supervisor they explained the problem and said they would check in on what occurred. They must have called the local office, because it prompted the manager of the local office to call me. This individual was angry and when I tried to explain what I didn't know about the surface chips and what I discovered... She became furious. This is not a company that works well with customers, IMO.

I trusted my insurance carrier, Allstate, when they recommended I use Safelite to fix the tiny (1/8") crack in the bottom right-hand side of my front windshield caused by a rock on the road (Mustang GT-2015). I drove almost 2 months with that little crack before trusting Safelite to come "repair" it for me, and the only reason I did was because I was afraid the whole windshield would crack without the repair, plus Allstate paid for it ($60). There were no locations in my area, so Safelite's mobile service came to me. The guy was there about 30 minutes. My wife watched him use a vacuum type device, as well as take a hammer to my windshield - the guy said it was a necessary part of the process.

Went in to have two little cracks repaired and a week later I end up with a "crack" covered the whole windshield. So after waiting for over an hour and a half to have the two cracks repaired which I was told would take 45 minutes. And this was after I had a 1:00 pm appointment. Less than a week later I am forced to replace the windshield for $318 minus the $127 that I paid for the "repair". I also got a $20 discount which was more of a slap in the face than anything else. Searching online I found that a windshield on its own costs $144 which gives them $174 for overhead. Think $20 should make me happy after wasting all the time dealing with this.

I trusted my insurance carrier, Allstate, when they recommended I use Safelite to fix the tiny (1/4") crack in the upper left-hand side of my front windshield caused by a rock on the road. I drove almost 2 months with that little crack before trusting Safelite to come "repair" it for me, and the only reason I did was because I was afraid the whole windshield would crack without the repair, plus Allstate paid for it ($60). There were no locations in my area, so Safelite's mobile service came to me. The guy was there about 30 minutes. My husband watched him use a vacuum type device, as well as take a hammer to my windshield - the guy said it was a necessary part of the process.

So had Safelite replace my windshield. They sent over 2 guys from out of state. They did not install it correctly, so now every time it rains my carpet gets soaked, and took it back. They told me it wasn't their fault, but it never leak before and I found a rubber piece on ground the day they put it in. But they refused to make it right. So now my carpet's ruined, and other things are going wrong. Wires wet so when it rains. Things stop working... It's all the moisture because of the water getting in. NEVER USE THESE GUYS. THERE ARE OTHER PLACES TO USE...

Safelight has missed two appointments to replace my windshield. Do not use Safelight. They are unreliable.

In July 2015 Safelite replaced my windshield and wiper blades. In June 2016, I contacted Safelite to have it replaced again. Michelle, with Safelite in Ohio, was very nice and helpful. There were no stars, chips, or any other issues prior to the crack. I purchased two windshields today and one was supposed to be warranty. When the technician arrived he said there was a mark under the wiper blade and warranty would not warranty it. He kept showing me the "mark" that I never saw. He was there and told me to contact my insurance and the replacement would be postponed to a future date. Frustrated, I agreed to have the windshield replaced on my dollar... $261 of them actually. I am very disappointed with Safelite's LACK OF WARRANTY. I have learned a lesson.

FYI on March 2016 I had my windshield replaced on my Lexus RX 350 with a Pilkington brand. Four weeks later I noticed hard water spots across the windshield. I took it back and was told that hard water spots were not covered under the warranty. They advised that I try vinegar to try to remove these spots. I tried the vinegar however the spots did not come off. None of the other windows on my vehicle have these spots, it appears that the quality of this replacement windshield is inferior!

So I called them to set appointment. All was fine until the guy showed up. The day was like 90 outside and he came to my work. My car was in the parking lot so it had to be like 100 inside the car. The guy told me it might not work but he was going to try anyways... Wish I would of not listen to "the professional" and should of listen to my gut with how hot it was. So I listen to "the pro" sure enough not 10 mins go by and he broke my windshield. They wanted 270 to replace it. I talk to 3 different professionals all said the same thing, it would be a bad idea to try to repair. The Safelite guy should of reschedule the appointment...

Got my windshield replaced and they damaged my car. I complained and the service man came back out, admitted they caused the problem, but he failed to fix it. Complained again, no results. Complained to their corporate office, no results. Had to take it to my dealer to correct their defective work. Remember the 3 S's: "Safelite Service Sucks!"

I called Safelite glass to replace a windshield and they insisted their product was American made. But, what you actually get is Chinese Crap. It's called FUYAO Glass. FRAUD is how they operate.