Safelite AutoGlass Reviews

Kevin from Safelite was super professional and arrived even earlier than the designated start time. Came to my place of work in Sun Prairie and fixed her up. Great dude and super friendly. He kept me updated the entire time. Give this man a raise!

Roberto ** was my windshield technician. He was very prompt, kept in touch, tell me what was going on, tell me what time he would be there in the morning. I was very impressed. He did a great job. You have a great employee there. Thank you for the support

Julian came out and did an excellent job. Friendly and professional. Cleaned up and explained what was done and what to avoid as a car wash and power wash needed to wait because of the newness of the job.

Very polite and quick. The whole appointment process was easy to navigate. Kept up communication. Was within appointment time. Didn't leave trash everywhere. I would refer Safelite over anyone. It was very affordable without having to pay a high deductible on my insurance.

I had a front windshield replaced April 25, 2026. Christian was the name of the technician. Before he started working on my 2023 Ford Bronco Christian stated ”it’s you I remember you" with a scowl on his face. Christian replaced my front windshield in a dark unlit place in my garage. I asked him to go to the light and he disagreed. When Christian completed my 023 ford bronco and drove to recalibrate my windshield. Christian stayed home for 1 hour and when he returned my 2023 ford bronco had significant paint damage to my hood.

Showed up for a confirmed appointment at the West Allis location. Receptionist said I was a walk-in and didn’t have an appointment. She was rude and acted like I should not have been there. I showed her my confirmation email and she said they didn’t have my windshield. This was my second scheduled appointment after they called me and said they wouldn’t have my glass for an earlier appointment. That’s all they had to do again, instead of giving me an attitude. Don’t waste a vacation day to use Safelite.

This company is a total scam. They worked on my Subaru and messed up the Eyesight technology. They then came to change a rear side window on a Gladiator and no showed me. Dropped a couple of quick two ring phone calls and acted like they tried to find me. Lazy staff, bad quality. They are only in business because they worked for insurance companies like a monopoly. I wish China would open a glass company and put them under. It would not be hard.

I'm writing this review for people who think Safelite is your only choice, it is NOT! Twice we scheduled online. Both times my appointments were at 1 because I work nights. Both times the technician showed up before 10 am. He wanted to start the work early. Both days were gloomy days with a minimal chance of rain. My first appointment it didn't rain at all that day. My second was today so I'm not sure if it's going to rain or not. The techs should show up at the appointment time. Clearly they are NOT weather men

Please be Aware: My experience with Safelite in West Chester, Ohio, was extremely disappointing. After a rock hit my windshield, I contacted my insurance company and was sent directly to Safelite. The wrong glass was installed and needs to be replaced with the correct part, C2Z17814, or an equivalent. Issues included:

My windshield has a small chip and I went to have it glued this morning. Unfortunately it became a long Crack after the technician put equipment on it. I'm very disappointed because I was told I have to replace the windshield which costs more than 1000.