Safelite AutoGlass Reviews

I had a wonderful experience with Safelite. I originally called a local company because they were $300 less, but unfortunately, they gave me the runaround and didn’t even show up for my scheduled appointment. When they finally arrived, the technician was rude, so I immediately decided not to move forward. I called Safelite, and they were able to come out the very next day. The technician was professional, courteous, and completed the work quickly and efficiently. Sometimes saving a few dollars isn’t worth the hassle. Safelite provided excellent service from start to finish, and I would definitely recommend them!

From the beginning of my experience the customer service was fantastic and communication was clear. The phone was answered quickly and Jazmine at the front desk was super funny and courteous. The technician did a phenomenal job and I definitely appreciated this level of service!!

I had my Jeep Patriot passenger window replaced by Safelite employee Eric, it was excellent service. Everything was done properly and with care. Professional & courteous, and a great job completed, along with a tricky jeep door handled without a hitch. Was looking for a place to write a review, I hope this is seen! Recommend this service. Thank you!

My rear view mirror fell off, I went in and Kate fixed it. No charge! They are the best. This experience makes up for the awful experience a few years back. The receptionist was rude and just didn't want to help. She must have had a bad day. Kate was awesome.

Safelite Auto Glass replaced my windshield today. The location of the shop is in Appleton, Wisconsin. The technician came to my home to replace my windshield. The technician’s name is Gage. He let me know, based on when he finished the job before me, he gave me the minutes before he would arrive at my home. This was very helpful. Gage was very professional. He was very skilled with doing this service on my car at home. He was friendly and knowledgeable. I can’t say enough good things about Safelite Auto Glass!!!

I set up an appointment for windshield replacement and tech showed up when he was supposed to. He struggled to remove old windshield, but was finally able to reply with new one. After he left I noticed I did not receive the new blades nor rain repellent I paid extra for. $114.97. Called and told them what happened, was told I’d get reimbursed in 10 business days. Three weeks later I called back, was told they’d issue refund in 10 business days, again. 7 weeks later and still nothing. Will never do business with Safelite again.

They scheduled me for a window of 1 pm - 5 pm. In the morning, I get a text from the technician that he had openings that morning. So I agreed for him to come and do my glass replacement. I waited 3 hours and no show. I called him, and no answer. I texted him if he was still coming, and he said with the regular appointment time. I said I have to cancel because I had errands to run, which I could have done earlier. He apologized to me about the inconvenience I might have experienced. I didn't have another 4 hours of waiting to see if he would actually show up.

Technician showed up on time and was pleasant. He started the process but due to imminent rain he halted install and he rescheduled. Problem arose when he failed to close the window prior to the rain before leaving. The interior of the car got soaked. The company would not do an interior cleaning even though I had photos and video, but because I did not have evidence of him lowering the window they did nothing. The technician offered to payout of his own pocket for interior detailing but I felt that was unacceptable (kudos to him for offering).

Had appointment today between 12:00 and 5:00pm Technician never texted or showed. I checked website around 2:00 pm and all it stated was Tech. would contact me when on way. At 5:00 pm I called 800 # but they close at 5:00. Website response and AI chat are a joke.

Worst customer service ever! My rear windshield was cracked and I had contact the company @safelite! They sent the technician over who finished the job in 30min. Took the car out next day the seal is hanging, broken glass residual is rattling distortion wave in the glass and when I tried calling the customer service, they kept disconnecting my phone calls. I would never recommend your services to anybody and the compensation I got is new wipers by the way! Ridiculous.

If I could give a 0 star, I would. I don't usually do reviews, but this time is worth it to continue wasting more of my time. I live in MA and Safelite is affiliated with my insurance company. They were to perform an onsite service for my car while at work, which Ive done several times over the years. Their automated system sends out reminder texts and emails and asks you to confirm, at least 2x, confirming the time and date. Right in the middle of the arrival window I get a text Confirming My Appointment Has Changed! Like it's something to be excited about. Supposedly all the windshields in the technician's vehicle got broken that day. I gave them the benefit of the doubt and allowed them to reschedule a week later. Same thing, 2x or so confirmations prior to the arrival, and right in the middle of the window get another exciting reschedule confirmation.

The worst company ever. Rude agents. Agents who don't address the problem. I WILL never take my car to them. BEWARE!!

Scheduled a service to get my windshield replaced based off of their availability. I had to figure out how I am going to manage getting the kids and daily work commuting while making sure I am available within their 5 hour window of service. They never showed up, never called or messaged. Apparently, the local shop do not care about customer service at all and just want to overbook their appointments. I wish my insurance had another glass replacement offering because I would never want anyone to ever have to use this company. Awful.

The Kearney, Nebraska Safelite was terrific. The technicians were helpful, professional and efficient. It was a great experience.

We recently had my husband’s front windshield replaced and chose the mobile service because we both have very busy schedules and work full-time. We expected the convenience of having the repair completed correctly without needing to take time out of our day. The technician, Diego, arrived for the appointment. Before even attempting the repair, he spoke with my daughter and explained that if he couldn’t complete the job, we would need to have the vehicle towed to the shop. This was confusing and frustrating because the shop itself had recommended scheduling a mobile appointment. We didn’t understand why the situation was being made more complicated when all we wanted was to have our windshield replaced.

I made an appointment with Safelite for a windshield replacement. Checked with my insurance and was scheduled and set for today. My window was 8am -1pm. I got about 6 texts and emails confirming my appointment, even one this morning stating- Today is the day! Well, after waiting all day, I got a no-show from Safelite. I called them and they couldn’t get customer support on the phone to ask where my technician was, so she gave me his number to text. I texted Kevin 3 times and never heard from him. Not even a simple, I’m sorry, I got behind. Nothing. No follow up, not contact whatsoever. If I could rate them zero stars I would. Big waste of my time. I rescheduled with a different company. Go find someone else, Don’t waste your time waiting on a technician who won’t show up.

I sched an 8:00am appointment to get a chip in windshield fixed. I've had this repair performed at different companies and it takes about 5 min. I showed up on time. 45 min later i asked how long a chip repair was going to take, and they said they didn't know. I asked if it's possible to get an appointment where I can be the first person in, and again I was told they didn't know. I was just told appointments overlap. They could have sent a text and told me of the delay, or they could have even told me when I got there. I explained I was missing work and could not continue to wait but they didn't seem to care. This is poor customer service. This was at the Southaven, MS location.

I called Safelite to pay for a friend's windshield that was busted. They scheduled the repair and then cancelled saying they thought it was a scam. I called back to inquire about what was going on, and after 30 minutes on hold, they came back to say that the vehicle had been flagged as a scam and they could not replace the glass. I will never use them again, stupidity!

Safelite came to repair 2 chips on two separate occasions. The 2nd chip was further damaged by the technician. I lived with it briefly but it was so noticeable that I couldn’t keep looking at it. Then I noticed the first chip which had been smaller was also failing. So, I chose a different shop. Big mistake. I went to Danbury. They told me about 3 hours to do the repair. I had an appointment. 9 am. They took my car into the shop at 9:30. Then came and got me at 10:30 telling me it’s done. I told them do not change my wiper blades, they did. I asked them to take the sticker and transfer it to the new one. I caught the lack of sticker and had the tech put it on my new windshield. I realized about the wipers later. There were pieces of rubber gasket all over my car. I was not happy at all. I had to clean my car to make sure I got all the little plastic and rubber pieces he dumped in my car.

I have used Safelite before with no issues, however, this time around I live in Orange County, New Windsor, New York in New York State and because of a slight piece of metal they call a flange, that was missing. Probably a factory issue because I never had a problem with the windshield and bought the car brand new from the dealership going so far as to have it made specifically for me. However my chipped, cracked windshield was left in a worse condition because they noticed this tiny little metal piece missing after they took off my windshield and then refused to replace it leaving me with a vehicle that cannot be driven because now I don’t have a windshield. Didn’t give me an option, just told me I have to deal with the dealership so he put a crash wrap, which is just a plastic sheet that has adhesive on one side they wrapped up my opening were the windshield is and said good luck. Wow!

Made an appointment - they gave me a time slot of noon to 5:00PM. Technician shows up at exactly 5:00PM, and finishes at 7:45PM. I wasted a whole day waiting! I felt like a hostage.

Safelite and Progressive insurance are a shady combination. Twice they brought scratched glass. They wouldn’t approve OEM glass for a Volvo. No one answered the phone at the Churchville, Md shop. Too many hands in the pot. Felt like Progressive was working for Safelite and not me.

If I could give less than 1 star I would. I needed my windshield replaced on my 2018 Chevy Cruz. I went online to schedule service. I put in my VIN number, prepaid for the service and schedule the appointment for a Saturday 12-5. Everything seemed fine for about 5 minutes. I checked my email and was informed I had to pay another $39.95 for recycling even though that charge was part of my original quote and payment. When I called, no one could tell me why that charge was there. Then at 3:00 on the Saturday, they called me to tell me that the windshield the tech grabbed for my car was damaged when he "threw it" in the back of his truck. Ok, I thought, stuff happens, probably more likely the guy wanted to get home and not start another job at that time on a Saturday, but I get it and we set a new appointment for Monday.

The company lies and loses parts and doesn’t replace them.

Safelight, like so many other national firms now rely on AI to manage customers. Even if you opt out of chat and text conversations the "humans" are unaware of company policies and cannot connect you with a local store. After four calls and extraordinary hold times I was told I could not ask the local shop to pull my cracked windshield and return in a couple of weeks to replace with the new one. I was told, up until the last call, that this process was "absolutely" possible. I was even given the number of the local store to contact them for the appointment.

First, they canceled and rescheduled. For the second appointment, they didn't show up after I had been waiting for almost five hours.

Safelite sent confimation message to email and sms and then didn't show. I waited during the 5 hour appointment window. Tried to contact them. Website didn't recognize either my email or phone number. It took 5 mins to get in queu to speak with a human who said I don't seen the appointment, but I see your phone number and vehicle. WTF. That points to a lousy data system. Phone call to human was 20 mins on hold and 12 mins with human that couldn't find anything.

First time experience with Safelite. Assumed it would be a simple expedient service. Unfortunately I had a hard time even scheduling through the website. Took a week to finally get through. Gave the benefit of doubt and took it as a software error. I finally got an appointment with a 5 hour window almost two weeks after the incident. To make the process even more expedient I had taken the trim, drainage plate, and wiper arms off the car and cleaned all surfaces. Also popped a tent just in case it rained. Omar, my glass technician, didn’t make the scheduled appointment and had to reschedule. The next morning and I find out it’s been pushed another week.

Safelite installed the windshield correctly but broke 4 trim pieces and did not tell me. I found out when one fell off. Getting those pieces replaced and properly installed has been a nightmare. Poor customer service and if they tell you someone will call you back, good luck with that. I am still waiting. If you have to use Safelite, good luck. I will never use them again. Did I say how bad the customer service is?

The guy came out to my work to do the replacement because their appointment times were in a 4 hour window and I cant just take that much time off work waiting until someone shows up. So he comes to my work to do the replacement and he comes without the glue to do the actual windshield... So he has to go back to his shop and get it then come back again. Then prior to replacing my winshield, he cracks the new one so he can't even do the replacement now.... So he says he'll give me a call later to let me know what the plan is. For real? I spent over $300 and took time out of work multiple times for them to not even replace my windshield. Now I'm just hanging out waiting to know what the plan is to actually get a replacement now... I will never go through them again.

Safelite replaced the windshield on my 2025 Kia 5 GT-Line. After the repair, the horn did not work. Even though this is a common result of windshield replacement and (in most cases) requires only the replacement of a fuse, Safelite refused to address the issue. If you need windshield work, avoid Safelite.

Venice Florida. Jacob my technician did an excellent installation. Highly recommend Safelite for you auto glass installation.

If I could give a lower rating, I would. 2 days of waiting and no calls from the technician or customer service unless I initiated a call after they were already well beyond their ridiculously long window to show up and repair my windshield. Could not have worse customer service.

I had a very disappointing experience with Safelite. Their time management was poor from the beginning, and they continued to reschedule without any real concern for my time. The job was not completed as promised, and even when the issue was on their end, they refused to offer any type of compensation or meaningful solution.

I scheduled an appointment for yesterday at 930 am. When I arrived, I walked into the office up to the desk where the employees were behind the desk. I stood there for a while and both employees ignored me. I then said, "Excuse me..." then finally one employee finally acknowledged me with an obvious attitude. She then stated me with the wrong price and then said the appointment was a drop and go which means I have to leave my car and they will repair when possible. I told them forget it. I went to the parking lot and called Wyndshyld. Off of Johnson Ferry rd. Long story short, I saved myself over 200.00 on the replacement of my windshield and dealt with total professional and courteous employees.

Had an appointment. Technician shows up on time and was nice. However, after I had already given the VIN number, the type of car to make the year, they still show up with the wrong glass and now I have to wait an entire week before they can come back out. So glad they're professional and know how to do their job.

I had an appointment to have a windshield replacement on 7/7. I received a call that I would be one of the first appointments. I later received a text saying my appointment would be between 2 and 3 pm. No one showed up; I did not receive a call, text or email saying my appointment was canceled. I called the shop the next morning 7/8, they could not give me a reason why no one showed up and that I would have to reschedule an appointment for another day...I told them my appointment should be priority and they should complete the appointment as soon as they could since they did not come at the scheduled time. The employee on the phone basically canceled my appointment and hung up.

I do not normally write negative reviews, but in this case I could not let it go. All the advertisments stating how they are always on time and are courteous were so far out and incorrect, I decided I had to follow up. We scheduled a mobile appointment with Safelite to be at our house on a Saturday. We selected the morning timeframe which was listed as between 8:00 AM and 1:00 PM. My wife received several notifications via text messages days leading up, confirming the appointment time. There was also a phone call 2 days prior to the scheduled appointment. On the day of the appointment, by 2:00 PM we had not heard from anyone and began to look for a phone # to call and find out the status of the technician and found out there was no information to follow up except with an email.

Guy comes to my house to replace a shattered rear hatch window on a Lexus RX. He installs the new glass and I can see that black plastic moldings are missing at the bottom of the new glass. He swears nothing is missing. It’s obvious that water will get into the hatch at the bottom of the glass the way he left the car. He removed the factory molding that goes all around the glass and didn’t bring a new one for the bottom. Tech was stupid and rude and I sent him away. Had to have the whole job redone by the Lexus dealer. Never paid Safelite and would NEVER use these amateurs again.

I scheduled a appointment to get the glass replaced on my 1990 Honda for today between 12pm and 5pm. Had my 83 year old father waiting for the technician all day. Never showed never said why didn't show. I would not recommend this company to anyone. They just waste your time.