Safelite AutoGlass Reviews

Pedro was gracious and courteous. He called in advance, and I had been called into an impromptu staff meeting. I moved the car to be more accessible for him. He found the 3 chips, did an excellent job, and washed the windows before he left. It was fast and very easy. I highly recommend Safelite in Knoxville, TN, and Pedro.

Safelite did a great job replacing my Audi Q5 windshield. It was easy to schedule the service at my home, and Lance, the technician did a timely and professional job. He was meticulous in removing the damaged windshield, and took every step to ensure a perfect replacement. A very good service in every regard.

Dyllian my tech was very respectful on time and fixed my windshield very quickly. Used great manners and was more than happy to hold a conversation.

I had a wonderful experience with Safelite. I originally called a local company because they were $300 less, but unfortunately, they gave me the runaround and didn’t even show up for my scheduled appointment. When they finally arrived, the technician was rude, so I immediately decided not to move forward. I called Safelite, and they were able to come out the very next day. The technician was professional, courteous, and completed the work quickly and efficiently. Sometimes saving a few dollars isn’t worth the hassle. Safelite provided excellent service from start to finish, and I would definitely recommend them!

From the beginning of my experience the customer service was fantastic and communication was clear. The phone was answered quickly and Jazmine at the front desk was super funny and courteous. The technician did a phenomenal job and I definitely appreciated this level of service!!

They are the worse! My appointment was between 12-5, at 5:45 I finally reached someone and they told me they would be there in 45 minutes. When the tech finally arrived an hour later he was very unapologetic. Customer service said they would follow up during normal business hours but never heard from them. I just want to know due to their incompetence how are they going to pay me for taking a day out of work for no reason.

Terrible customer service. The service representatives can't schedule appointments accurately or verify the replacement parts will be at the service center for the dates they schedule. This wastes the cutaneous time, money and and makes it difficult to plan for any work missed.

I went into a location to schedule an appointment and have work done at that location. Went to my scheduled appointment and found out they changed the location of my appointment to almost 20 miles away with not notice. Scheduled a second appointment for a specific location and then found out half the work could be completed during my appointment because glass is not available.

A windshield repair they did started to fail. Their policy is to credit you the cost of the repair against a new windshield if that happens so I had no choice but to go back to them for a replacement. I went to their garage in Castle Rock, Colorado. The cost of the replacement after the credit was $484.84. This was their premier option, including new wipers and a water protectant on the glass. I took the car away with no problems. Two days later, I drove through a heavy wind and rain storm, at a critical moment in traffic, the drivers side wiper flew off and I nearly lost control. I had to stop the car. I couldn't see a thing.

This is a long story, so buckle up. I had the windshield on my Jeep replaced in May 2026. I worked through USAA, and Safelite handled the claim. I wanted the OEM Gorilla Glass that came with my Jeep, and I was perfectly willing to pay whatever insurance didn’t cover. My out-of-pocket cost was less than $100. Everything seemed straightforward. Did I really get the OEM glass? Then, on August 26, the windshield cracked again. It looked like a stress crack to me. I even took a picture and had it analyzed by AI, (attached copy) which also identified it as appearing to be a stress crack. Safelite’s technician disagreed. Fair enough—I’m certainly not a windshield expert.

Came out to place windshield but he damaged the runners on the outside and don't know why but cut my plastic and headliner. Had 3 people come out. Rude. Used foul language. I wouldn't bring a toy car here.

The technician never showed up for the in home appointment. I was not able to speak to anyone, I was just routed to an AI operator. This is the second time this has occurred. I will never use them again.

FAIRLESS Hills location provided very poor service. Did not reconnect windshield properly to enable rain-sensing feature. Were not willing to address when the issue was discovered months later.

I used their online scheduling tools to book an appointment to fix the passenger side window of my 1965 Ford Mustang. The website allows you to scroll and pick any year and model car. I booked the appointment, and get confirmation emails and texts. The day I am supposed to have the service completed there is a no call no show and everything was removed like my appointment did not exist. After calling and speaking to a representative I was informed that they do not have the parts or work on old cars. No notice, no warning, no communication. I have wasted half a day waiting on someone to come fix a problem that was not fixable to start with but nowhere does it say they do not work on classic cars and no one had the decency to reach out to let me know. If they do not work on anything older than the year 2000 they should have that wrote down somewhere on their website or not allow you to select that year.

My wife's car had its windshield replaced on Friday September 4, 2026. The rubber molding in two places has come apart - See photos. Terrible job! I would not recommend them.

This place is the worst. The technician came out to my house to repair a small crack. He stated that the work would take approximately 30 minutes. Approximately 15 minutes go by and he called me and told me that the window cracked and he can no longer fix it. He said call the insurance company and tell them you need a replacement window and left. How is this legal? They come out to repair your windshield damage it way worse than your prior damage and tell you, you need to get a new windshield then walk off and continue on with their day.

The tech called and said he’d be out between 1-3 pm then customer service called and said he couldn’t make it out to replace a windshield that they had just replaced a month ago that was already cracked from a spot the size of a pin needle head. They offered to reschedule, but it wouldn’t be able to till Thursday or later. The crack has since spread from the passenger side edge to over halfway across my windshield. Low-quality glass at its finest. And they offered no compensation for my time spent waiting on them to arrive or for the inconvenience of having to wait 3 more days to fix. The customer service agent was not at all helpful and didn’t care about my time for a service I was paying them to complete.

I had many unfortunate experiences when doing business with Safelite in Wisconsin. While waiting in person for my windshield to be replaced, I could easily overhear the business aspects of the company. In addition to my own bad experience, I was aware of five major mistakes that took place with other customers during my wait time.

Terrible!!! Made appointment, took the day off, no show, no call. Re-scheduled for the following day, no show, no call!! I Called the next day, they said it was not possible to replace the windshield on a 1987 Camaro. The online system let me place the order for the windshield service though. Safelite should spend more money on their customer service and less money on advertising. Safelite sucks!! Call your local glass company.

Don't let them attempt to fix a windshield. Loyal customer here, had two windshields successfully replaced and calibrated, no problem! This week I needed a small, tiny less than a quarter in diameter crack to be repaired only for the technician to say, "Whoops, we broke your windshield and now you need a new one." Customer service was very unhelpful. Regret asking for the repair, could have driven for a long time with my little crack! Beware!

Worst customer service ever. Scheduled a service and immediately canceled because we found a place $200 cheaper. They charged my card within minutes. I then received an email stating my money would be refunded in 3-5 business days. A week goes by, no refund. Then I chat with the chatbot asking when to expect my refund and I'm told 5-7 business days. We wait still no refund. Then we call and are told it's 7-14 business days and there is absolutely nothing they can do. Manager was impatient and short and definitely should not be in management. I absolutely would not recommend them at all.

This was one of the worst customer service experiences I’ve had with any company. I had an appointment at the Safelite AutoGlass shop in Minneola, FL, and when I arrived, I was told they had ordered the wrong part. A second appointment was scheduled for a technician to come to my home, with an arrival window between 1:00 PM and 6:00 PM. No one showed up, and no one called to let me know what was happening. I tried calling the shop several times, but no one answered the phone. I was finally able to get in contact with Safelite through my insurance company.

I scheduled an appointment to have my back window replaced. They only came out and collision taped it. Said they can't open the gate door. This has been a battle for about a year now and I'm still without a window. They complained about my type of vehicle from jump street, so I already knew their intentions were Not to replace my window. And he we are. I just got a lawyer interested in my case.

Absolutely horrible business from service to management. You see the commercials on TV, so you think it’s a legitimate company. Not! Had my back window of my truck shattered in a high wind storm from a tree limb. Took my truck to Safelite as I was referred to them by my insurance. After making the repair, the truck would not start with the push button. Brought the vehicle back to see if they could figure out what they did while doing the repair. They said they couldn’t find any issue. So I took the vehicle to my local Ford dealer, and they discovered that the antenna that the key fob works off to start the vehicle had been unplugged behind the rear seat.

I set up an appointment for windshield replacement and tech showed up when he was supposed to. He struggled to remove old windshield, but was finally able to reply with new one. After he left I noticed I did not receive the new blades nor rain repellent I paid extra for. $114.97. Called and told them what happened, was told I’d get reimbursed in 10 business days. Three weeks later I called back, was told they’d issue refund in 10 business days, again. 7 weeks later and still nothing. Will never do business with Safelite again.

They scheduled me for a window of 1 pm - 5 pm. In the morning, I get a text from the technician that he had openings that morning. So I agreed for him to come and do my glass replacement. I waited 3 hours and no show. I called him, and no answer. I texted him if he was still coming, and he said with the regular appointment time. I said I have to cancel because I had errands to run, which I could have done earlier. He apologized to me about the inconvenience I might have experienced. I didn't have another 4 hours of waiting to see if he would actually show up.

Technician showed up on time and was pleasant. He started the process but due to imminent rain he halted install and he rescheduled. Problem arose when he failed to close the window prior to the rain before leaving. The interior of the car got soaked. The company would not do an interior cleaning even though I had photos and video, but because I did not have evidence of him lowering the window they did nothing. The technician offered to payout of his own pocket for interior detailing but I felt that was unacceptable (kudos to him for offering).

Had appointment today between 12:00 and 5:00pm Technician never texted or showed. I checked website around 2:00 pm and all it stated was Tech. would contact me when on way. At 5:00 pm I called 800 # but they close at 5:00. Website response and AI chat are a joke.

Worst customer service ever! My rear windshield was cracked and I had contact the company @safelite! They sent the technician over who finished the job in 30min. Took the car out next day the seal is hanging, broken glass residual is rattling distortion wave in the glass and when I tried calling the customer service, they kept disconnecting my phone calls. I would never recommend your services to anybody and the compensation I got is new wipers by the way! Ridiculous.

If I could give a 0 star, I would. I don't usually do reviews, but this time is worth it to continue wasting more of my time. I live in MA and Safelite is affiliated with my insurance company. They were to perform an onsite service for my car while at work, which Ive done several times over the years. Their automated system sends out reminder texts and emails and asks you to confirm, at least 2x, confirming the time and date. Right in the middle of the arrival window I get a text Confirming My Appointment Has Changed! Like it's something to be excited about. Supposedly all the windshields in the technician's vehicle got broken that day. I gave them the benefit of the doubt and allowed them to reschedule a week later. Same thing, 2x or so confirmations prior to the arrival, and right in the middle of the window get another exciting reschedule confirmation.

The worst company ever. Rude agents. Agents who don't address the problem. I WILL never take my car to them. BEWARE!!

Scheduled a service to get my windshield replaced based off of their availability. I had to figure out how I am going to manage getting the kids and daily work commuting while making sure I am available within their 5 hour window of service. They never showed up, never called or messaged. Apparently, the local shop do not care about customer service at all and just want to overbook their appointments. I wish my insurance had another glass replacement offering because I would never want anyone to ever have to use this company. Awful.

The Kearney, Nebraska Safelite was terrific. The technicians were helpful, professional and efficient. It was a great experience.

We recently had my husband’s front windshield replaced and chose the mobile service because we both have very busy schedules and work full-time. We expected the convenience of having the repair completed correctly without needing to take time out of our day. The technician, Diego, arrived for the appointment. Before even attempting the repair, he spoke with my daughter and explained that if he couldn’t complete the job, we would need to have the vehicle towed to the shop. This was confusing and frustrating because the shop itself had recommended scheduling a mobile appointment. We didn’t understand why the situation was being made more complicated when all we wanted was to have our windshield replaced.

I made an appointment with Safelite for a windshield replacement. Checked with my insurance and was scheduled and set for today. My window was 8am -1pm. I got about 6 texts and emails confirming my appointment, even one this morning stating- Today is the day! Well, after waiting all day, I got a no-show from Safelite. I called them and they couldn’t get customer support on the phone to ask where my technician was, so she gave me his number to text. I texted Kevin 3 times and never heard from him. Not even a simple, I’m sorry, I got behind. Nothing. No follow up, not contact whatsoever. If I could rate them zero stars I would. Big waste of my time. I rescheduled with a different company. Go find someone else, Don’t waste your time waiting on a technician who won’t show up.

I sched an 8:00am appointment to get a chip in windshield fixed. I've had this repair performed at different companies and it takes about 5 min. I showed up on time. 45 min later i asked how long a chip repair was going to take, and they said they didn't know. I asked if it's possible to get an appointment where I can be the first person in, and again I was told they didn't know. I was just told appointments overlap. They could have sent a text and told me of the delay, or they could have even told me when I got there. I explained I was missing work and could not continue to wait but they didn't seem to care. This is poor customer service. This was at the Southaven, MS location.

I called Safelite to pay for a friend's windshield that was busted. They scheduled the repair and then cancelled saying they thought it was a scam. I called back to inquire about what was going on, and after 30 minutes on hold, they came back to say that the vehicle had been flagged as a scam and they could not replace the glass. I will never use them again, stupidity!

Safelite came to repair 2 chips on two separate occasions. The 2nd chip was further damaged by the technician. I lived with it briefly but it was so noticeable that I couldn’t keep looking at it. Then I noticed the first chip which had been smaller was also failing. So, I chose a different shop. Big mistake. I went to Danbury. They told me about 3 hours to do the repair. I had an appointment. 9 am. They took my car into the shop at 9:30. Then came and got me at 10:30 telling me it’s done. I told them do not change my wiper blades, they did. I asked them to take the sticker and transfer it to the new one. I caught the lack of sticker and had the tech put it on my new windshield. I realized about the wipers later. There were pieces of rubber gasket all over my car. I was not happy at all. I had to clean my car to make sure I got all the little plastic and rubber pieces he dumped in my car.

I have used Safelite before with no issues, however, this time around I live in Orange County, New Windsor, New York in New York State and because of a slight piece of metal they call a flange, that was missing. Probably a factory issue because I never had a problem with the windshield and bought the car brand new from the dealership going so far as to have it made specifically for me. However my chipped, cracked windshield was left in a worse condition because they noticed this tiny little metal piece missing after they took off my windshield and then refused to replace it leaving me with a vehicle that cannot be driven because now I don’t have a windshield. Didn’t give me an option, just told me I have to deal with the dealership so he put a crash wrap, which is just a plastic sheet that has adhesive on one side they wrapped up my opening were the windshield is and said good luck. Wow!

Made an appointment - they gave me a time slot of noon to 5:00PM. Technician shows up at exactly 5:00PM, and finishes at 7:45PM. I wasted a whole day waiting! I felt like a hostage.