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Safelite AutoGlass
Overall Satisfaction Rating
1.48/5
  • 5 stars
    7
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    8
  • 1 stars
    87
Based on 103 ratings submitted in the last year
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Safelite AutoGlass

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386 Safelite AutoGlass Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 1 star
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Verified Reviewer
Original review: Jan. 19, 2019

Jake ** - Store Manager Sandy, UT quoted me a price of over $400 for my 2017 Tacoma windshield replacement. I had done some price checking and found two other prices for $245 and $248 for the same glass and they would come to my place to install. Jake was very rude to me in front of other customers in the showroom. Would not negotiate a price, practically kicked me out of the store for asking for competitive pricing. Embarrassed me and the other customers in the store with his behavior. Will never do business with Safelite ever. Went with Abra Auto Body and Glass for $248, great service and will come to me with rock chip repair at no cost. Auto Glass Now would have been a good choice as well, $245 remote service. Bite me Safelite.

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Rated with 1 star
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Verified Reviewer
Original review: Jan. 8, 2019

Well to start off it's a 2002 BMW 325i, my windshield and two side mirrors needed to be replaced. Well the windshield leaks water and the side windows no longer roll up or down as they broke the regulators, as well as damaging door clips and the leather work. The inner part of the door doesn't even fit together anymore, and furthermore the doors are still filled with broken glass even after two trips. I reported the leak and damages and they just said it happens a lot to BMWs and didn't even offer to fix any of it. Overall it's just a bad deal. Don't go there.

7 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Dec. 29, 2018

I took my 2012 Toyota FJ cruiser to Safelite in Williamsburg, Va on December 4th to have a new windshield installed. I had to have this done in their shop because the top molding has to be replaced with the windshield. I was there approximately 2 hours, and part of the time was to do a walk around the vehicle to inspect for any kind of damage. The technician noted that the rubber seal on the bottom of the radio antenna was a little dry rotted. I work rotating shift and was starting midnight shift that night, so when the windshield was done I paid for it and left to go and get some sleep. I don't drive this vehicle as a daily driver, it has only 42,000 miles on it and I purchased it new.

After working 9 straight midnight shifts, and in the meantime we had 6" of snow I noticed that the trim they installed was crooked, scratched, and not lined up at all. I started checking the entire area around the windshield and noticed scratches on both sides of the roof. I took the vehicle back and told the manager I needed him to come and look at it. Meanwhile a technician if that is what you would call him spoke up and said the molding wasn't supposed to line up with the roof line. After informing him that he didn't have a clue what he was talking about the manager took over. I told him that this was my 2nd FJ cruiser and I had a windshield replaced in my other one with no problems at all (not by Safelite though). He scheduled me to come in today December 15th to replace the windshield, and was going to schedule a vendor to come and repair the scratches.

I showed up today and I'm sitting there. It's 9 and nothing has been done to my vehicle, still sitting where I parked it. Then a guy showed up and the woman behind the counter talked to him, then she came to get me and said this was the guy who was going to be fixing the scratches. After he finishes, and he did a great job, the woman comes out to tell me that they won't be able to fix the windshield today and she would call me when they got the new molding in. So the next trip to maybe get my windshield fixed will be the 4th trip, approximately 50 miles round-trip. Needless to say this will be the last time I'll ever deal with this company. I'm going to attach the pictures of the scratches, and the shoddy work on the molding. And on top of the whole situation, not even an apology. Sad!! I'm now at the Hampton Va shop to finally get it fixed after almost a month. Just another 3 hours of waiting, but these guys seem like they know what they are doing.

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5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 25, 2018

I am a trucker (18 wheeler). I have tried 2 Safelite windshields and both got traveling cracks (DOT FAIL!) from a ding that, on a properly laminated windshield would have just been a nickel-sized ding. Safelite truck windshields are junk. I don't know what sort of laminate (if any) they have from their foreign-made garbage, but I will only use OEM or OEM quality henceforth.

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Rated with 1 star
Verified Reviewer
Original review: Dec. 15, 2018

My windshield was hit by several rocks from the back of someone's truck on the freeway. I ended up with 5 tiny chips in my windshield. Took my car to Safelite to fill the tiny chips. When I got my car back there was an eight inch crack across my windshield. I should it to them right away. They said that can happen when it is filled. Let me give you a quote to replace the windshield. I said, "Why should I have to pay?" I then called the main number who told me that can happen. Let me give you $50.00 off the cost of the replacement. I am going elsewhere that charges less.

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Rated with 5 stars
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Verified Reviewer
Original review: Dec. 12, 2018

I needed my back car window replaced. I called Safelite on a Sunday, and they had me scheduled for two days later. I live in a rural area, but they came to my house at the time they promised, and Randy did an awesome job replacing the glass. They worked with my insurance. Very friendly too. They’ve made a customer for life.

4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 8, 2018

I made appointment after listening to rep. on phone saying Safelite best and fastest way to get replacement auto glass. I know it's hard to find glass for order cars. Was told I would have replaced today. Took off from work. Tech called 2 hours before appt to say shop they ordered from never got glass? Formatted texts telling me they are sorry. To have a nice day? Maybe in by Monday and installed Tuesday? Why not be sure before setting appt? Disappointed! They had to know availability after or before setting my appt. It's 24 degrees out. Shrink wrap won't prevent damage. Make sure you get confirmation of availability! I didn't and now stuck!

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Rated with 5 stars
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Verified Reviewer
Original review: Dec. 6, 2018

My window was down and would not come up. They found out why that was and told me what was needed. They covered my window with plastic until it could be repaired. These guys never turned me away. Thank You. Safelite for having such wonderful staff.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 3, 2018

After reading many of the comments on this board, I was seriously concerned with having this company do my windshield replacement. My car has a lot of electronic stuff that is controlled by the material in the windshield. I was afraid some of this would no longer work after the replacement. My insurance company uses Safelite and I told them my concerns and they assured me that if there were any problems they would take care of it. Anyway, everything was done quickly and efficiently and everything works! The experience was excellent for us.

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Rated with 1 star
Verified Reviewer
Original review: Nov. 24, 2018

Read the reviews on their site and decided: What could go wrong and then scheduled my appointment at my home... The installer removed my old windshield and all trims wipers etc. Then told he could not install the new one due to there being some rust looking dirt around perimeter of the rim (my truck is 20 years old and in very good condition)... After checking it for myself and concluding it was sound and not actual rust, the installer still declined to put it in and left me high and dry with no windshield at all... I should've listened to my gut after reading some of the other negative reviews. Fool me once shame on them. Fool me twice shame on me.

2 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Nov. 24, 2018

USAA uses Safelite Glass for auto glass repairs and refers me here. Have had issues in the past too. Couple years ago, took multiple calls to schedule appt then they never showed up or cancelled at the last minute - not sure which. Rescheduling was a major hassle again. This past time, we had 9AM appt this morning for windshield replacement. Because of all the past problems, called yesterday to ask if windshield was in - said was on backorder and was scheduled to come in December 8th - 2 weeks away. Asked if they would call me when it comes in - "oh yes sir - we'll call you". Saved myself a trip going in this morning when there is no windshield to install because they never called to let me know.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 24, 2018

I can't say how disappointed I am again with these idiots. My truck was broken into and I made specific plans with the dispatcher and again the technician did read the notes. I was out of country and had to have the spare key from my truck driven down to airport hotel where the window was broken. Oh did mention it was winter and it's snowing by a friend and his number was also given to Safelite. They are great at one thing - screwing up the entire replacement. I'm not going to use them ever again in fact I would rather have my eyeballs poked out with a rusty fork than have to go through the incompetence again.

5 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 17, 2018

Replaced windshield in my wife’s car, then had to come back to fix the poor job. Tried to get them to come to my house (25 minutes) to replace my car’s windshield. Refused to come despite ad that says they will do mobile repair at my choice. Can’t believe in their service or quality of repair.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 15, 2018

My insurance company (Liberty Mutual) sent Safelite to my house to repair a stone chip the size of half a pea. There were two tiny cracks on either side of the chip and I needed it fixed before it cracked. The guy came out and "fixed" it. About 10 minutes after he left I got in my car and saw no difference, and there was a noticeable divot in the windshield that wasn't even filled flush. I called them and they assured me it was fixed and would NOT crack. I said it is not fixed and WILL crack. She again assured me it wouldn't and though "it may not look fixed it is, and won't crack".

Well, like I said, 11 days later it cracked across my entire windshield and now I have to pay to put in a completely new one. They told me it's a known risk that repairs DON'T WORK and by signing their form I was well aware of that. DO NOT USE SAFELITE. If you do, DO NOT SIGN THEIR FORM, IT RELEASES THEM FROM FAULT when they send a hack out and he doesn't know how to do a chip repair.

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5 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Nov. 15, 2018

Safelite already replaced two windshields on the same vehicle and this morning I noticed my windshield was cracked again. This will be the third windshield I've had to have replaced by Safelite. During previous installments, they did not replace the rearview mirror which is attached to the windhield, properly. They did not use adequate adhesive and it fell off while driving. During installation, the tech used vice grips on the antennae which stripped the paint. I believe Safelite takes advantage of insurance companies who offer glass coverage, and inconveniences their customers with shabby work and inferior products.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 9, 2018

I ordered 2 windshields for my classic cars. 1971 Chevelle and 1982 Camero. Scheduled an appointment with them, the day before the installation scheduled they called and said I would have to bring the Chevelle to their shop. I have no plates on the car so I said I would have to bring it later. But I would like the Camero done on schedule the next day between 8 and 12. Called them at 12 they said they canceled the appointment so after taking off work and waiting 4 hr. They said they were sorry. I scheduled replacement with Floral City Glass in Monroe MI great job, less expensive and done on schedule.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Nov. 5, 2018

Just had great experience having our 2016 Jeep Wranglers windshield replaced at my home in Houston. The technician's name is Anthony. He contacted me to say he could arrive much earlier than expected (huge plus because had 5 hr window which I hate)... Not only did he arrive within exact time he stated, but my jeep was rather dirty since it’s been raining so much in Houston and he took ample time properly wiping all the windows... which had me stunned seeing this?!

Nowadays (especially young staff) technicians rush thru jobs doing it very half-assed! Anthony took his time paying attention to details and afterwards explained exactly what he’d done, plus reviewed the warranty in layman terms. I’d say including fair pricing, I couldn’t imagine receiving better service with a genuine attractive smile than I received earlier today... Thanks again to my technician. As in the field you guys are who we customers see as THE COMPANY>> irregardless how big or small the vendors may be...

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Rated with 1 star
Verified Reviewer
Original review: Nov. 4, 2018

Having a cracked windshield on 2004 Cadillac Seville, called Safelite to replace. Installer came to home, installed windshield. No problem. 2 weeks later, at 70 mph on Freeway, windshield rubber molding ripped out, slammed up to roof, destroyed sunroof deflector & roof paint. Installer did NOT replace the molding which IS PART OF THE INSTALL PROCESS! Reinstalled a new glass by a body shop who did it right. Beware of this outfit using amateurs to install product!

7 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Nov. 3, 2018

Technician arrived on Time. Started to work but did not have the Proper Tools to Remove my Windshield, So we waited for another Technician to show up... 50 minutes to drive 12 miles??? What the H?? He brought the "TOOL" we needed and job was finished 35 minutes later. Before my technician put my windshield on I noticed my headliner hanging down in front of my passenger visor. I asked him about it and he quickly replied "That was already there." I KNOW IT WAS NOT AS I HAD JUST CLEANED MY INTERIOR!!! Now I'm going to have to buy spray on glue and fix it myself. Safelite Customer Service has a Horrible Reputation in Satisfying their customers. My repair cost me $100.00 more than anyone else.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 31, 2018

Had appointment. My man called me. Was late then got here and told me he couldn't touch my truck. I have a very nice F150 with a painted to match visor over the windshield with the yellow lights. So I wasted half my day for nothing. Thank you AAA for sending them to me n ed very again first place I called said, "No problem. They're coming tomorrow."

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Rated with 1 star
Verified Reviewer
Original review: Oct. 25, 2018

Safelite damaged my vehicle, and made me go through a 6 long week ordeal. 1. They sent an incompetent technician to work my Mercedes. 2. He scratched the car, dropped a couple of screws in the engine area and best of all didn't even install the glass properly. He had audacity of asking for 5 stars on his survey. 3. Then a manager comes in saying he'll fix everything. He did not. He was good at coming up with excuses. He was good at making me feel stupid and dumb. He outright lied about installing new wind strip when it was clearly visible that is was same old weathered strip. Please be aware! Find a company that knows how to 1) respect customers and 2) do the job.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 24, 2018

My technician showed up without proper equipment, said he'd be back within an hour & left. Tech came back 90 min later. I was working & couldn’t keep an eye on him. (They advertise peace of mind, right?) Technician installed the windshield & left without contacting me. Hours later I get off work & to my car for the 1st time & see ripples in the black strip along the top of my windshield. Technician left my keys turned on, therefore my car needed jumped before I could leave work. They send out a second tech the following day, who says the ripples are "normal" and applies more glue & tape.

I called corporate to resolve the issue, very disgusted with this company. Management is very rude, not taking responsibility for any wrong, stating the Tech has been with the company for 2 yrs, etc. No offer to compensate for the inconvenience or having to jump my car before I could go home after their Tech killed my battery. Safelite is a joke. Don't waste your time, you're better off taking a day off work & having your windshield replaced by true professionals.

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3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 22, 2018

They gave me a window 8-5. Driver called at 3 and said he'd be here by 4. I called 4:30 and they said he was running late. Talked to mgr twice. Now sipped to come by 6! Wasted a whole day waiting. 10 hours total wait if they get here ever. Don't recommend this company in any way. Useless customer service. They just don’t give a damn.

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 22, 2018

The first mobile appointment I had was canceled because it was misting out and they don't work in the rain. The second appoint was cancel, without my knowledge. The guy showed up, told me he couldn't replace since it was in a busy street and I stood in the middle of the street with him for 5 minutes and only one car passed us by. I think moved my car to a parking lot and he said he could take it from there. He did nothing other than cancel my appointment (without telling me) and just left. I text him multiple times and no response. When I asked why he didn't fix it like he said he was going to he told me I had been rescheduled. I asked to when and where and he didn't respond. Unprofessional! Wasted my time and his! And wasted company resources.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 18, 2018

Safelite technician attempted to fix a 1/2" chip in my windshield, but while doing so applied too much pressure causing the chip to crack 18" across. He then handed me a $350 quote for a new windshield. After complaining, the corporate office offered me a $50 discount on the new windshield. Lolololol! How is this company in business???

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 15, 2018

I had my windshield replaced with Safelite then I got a stress crack. They came out to look at it. The tech said it was a stress crack then all of a sudden he says it was a rock. Sent a picture to his manager and the manager says six rocks at my windshield when no rock hit my windshield whatsoever. Now they are refusing to replace the windshield which is under a lifetime warranty. This place is terrible. Do not do business with them. They lie and scam. It’s one of the worst businesses out there.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 15, 2018

I have a cracked windshield and had set up an appointment two weeks ago. I checked my messages, emails and even the invoice page messages for any issues daily. Day came for them to arrive. I took vacation hours to stay home and wait for them. Only message I had received was one from "Gary" that stated he would be by around 12pm-5pm, and that he would text when he was arriving.

I waited all day and checked my messages every half an hour. Not a single message about being on his way or having issues finding my place. In the end I gave up after 5 pm and decide to leave the house to get something to eat. As I am driving I get the message that my appointment was canceled. No reason, no anything. This was 15-20mins after 5 pm.

I am now upset and call the customer "care", I get a woman saying she has no idea why and that she will email the guy but that is all she can do besides set up a new appointment. I can't spend ALL MY VACATION TIME WAITING FOR AN APPOINTMENT THEY CAN CANCEL 15 MINS AFTER ITS LATEST TIME! It is utterly ridiculous and the lack of actual caring for the customer is appalling. I refuse to make a new appointment and am gladly willing to take my business elsewhere. I would send screenshots of my messages if it let me do so here. I'd advise to not trust this company.

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3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 10, 2018

Cross country trip, bad hail storm in Colorado Springs, called ins. asap. Sent to Safelite Customer Service. Three different operators unhelpful; unsympathetic, would not schedule for 5 days; no attempt to find a way to help travelers. Asked for shop on the way to Kansas, still would not schedule for a week. Fortunately local Denver shop was sympathetic and obliging. Forget 800; go in to actual store.

2 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Oct. 8, 2018

Rachael out of Baton Rouge, LA was very nice and did a great job on fixing our chip on our windshield. Only took 20 mins. I would come Back to Safelite for our future repairs on our windshield and approved our insurance. They worked very nice together!!

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Rated with 1 star
Verified Reviewer
Original review: Oct. 6, 2018

Safelite rep, Jeff, arrived at my residence, immediately requested that I move the car to his liking and proceeded to walk around the vehicle, to include photographing the outside and inside of the vehicle. Upon questioning his intent, of roaming around and photographing the interior, Jeff responded in a rude manner and was insufficient in his reasoning. Jeff was asked to leave and Safelite was contacted. Having utilized Safelite in the past and referring several clients this correspondence was disturbing. A company dependent on its customer service should hire better communicators or provide better training. The convenience of their service does not outweigh personal respect.

8 people found this review helpful
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Safelite AutoGlass Company Information

Company Name:
Safelite AutoGlass
Website:
www.safelite.com
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