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Safelite AutoGlass Reviews
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I had my windshield replaced and less than two months later had two large rock chips in it caused by very small rocks. These rocks were the size of a BB and I was not going very fast. I contacted Safelite only to be told the warranty doesn't cover chips. I paid over $500 for this windshield and it was not good glass. The customer service rep told me the glass is made to federal regulations. I highly doubt that considering the original windshield went 15 years without a chip from much larger rocks. I will never recommend Safelite to anyone. Substandard product and even worse customer service.
I brought my truck in to have the windshield replaced. I went to the front desk and told them I have my own dumpster and I will be taking the windshield with me so you don’t have to charge me a recycling fee. I had no problem at this point when the job is finished, it popped up on my iPhone that my credit card was charged $239 that was including the recycling fee. I went to the front desk and I told them I’m taking the windshield with me why are you charging me for the recycling fee. They said they would fix it.
After receiving no confirmation they still charging my credit card the $239 I contacted the head office first and they said they would look into it and try to fix it. Then this morning they charge me an additional $50 up to $290 and I took my own glass. I will not settle for this. I’ve already contacted my credit card company. I will dispute this. I have contacted them and they are in the process of trying to fix this but I am totally aggravated. I would not recommend them to anyone. This is been a nightmare.
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Went online for a windshield repair job. Signed up and paid for the windshield repair online. Immediately get a confirmation with the date and time for 1 week later. The day before, get an email and text message confirming the appointment at my home. The text reads: "Your appointment is tomorrow! Just a reminder that your technician will arrive between 12:00 PM - 6:00 PM CST. We'll need your keys but you're welcome to leave them in a safe spot inside the vehicle."
The morning of, I receive an email about the appointment with a picture and name of the technician. I intentionally took time off work for this appointment. Come noon time, no message, suffice it to say, by 6 pm, no call and no one shows up. no text message or email. It was a complete no show with no explanation. Then when I call at 6, no human being to answer the call. I have to wait till the next week to call. I call on Tuesday and they tell me it will be for the next day.
Then yesterday, I got off work early, again, to be home for the appointment. I call once I got home, they connect me to a human, and this man tells me, there will not be anyone who can come do this job since they are overbooked!!! After I explained to them how this is the 2nd time they have abandoned me and not followed through with their agreed upon time, the person says let me see what I can do, he puts me on hold, 5 minutes later, he gets back on the phone and tells me, there is nothing he can do!
That is when I hung up and decided to make this review. This is an extremely poorly run company. Extremely unreliable. Very bad customer support. I then called the national line, and told them what happened, they said they too would be upset, but like he did not really care. SO I requested a refund. Then they sent me an email stating: "We have canceled your appointment to replace the windshield on your 2019 **. A cancellation fee and applicable taxes may apply. You will be refunded your original payment amount minus all taxes and fees." Can you believe this??? I hope they refund the full amount.
My neighbor had safelite out to do window repair on his vehicle. Safelite technician chose to park in my driveway thinking this is okay. I asked him to move out of my driveway, his response was “Do you need the driveway right now?” Unbelievable how unprofessional this employee was. Nevertheless he moved out of the driveway only to park in the street in front of my driveway obstructing my ability to enter or exit my own garage for 3 hours. I have reached out to the company. No answer. No email back. Clearly if the company does not care… why would the employees? Awful company. Stay away!
The appointment was set between 12 and 12:30. At 12:14 the repair guy called and left a message saying he was in the driveway. I walked back from the yard to the driveway to see him leave at 12:16! I called him but no answer - called Safelight who said they would have him call me. 10 mins later he called to say he was in his way to the next customer and would come back but didn’t know when! Still waiting…
Worst experience I've ever had… My appointment was at 9 am and I was late. I called the company and the attendant said I couldn't be more than 15 minutes late. I hurried to get there on time and I did. The rep informed me that the exchange time would be between 2:30 to 3 hours of waiting. 3 hours later they hadn't even started the exchange. I'm glad this happened, because I got my car back and had time to read these reviews here.
I have made 2 appointments and both times the windshield came in defective. I have made a THIRD appointment - the customer service person said they ALWAYS get defective windshields but most people don't care. If you have the time to waste (which I do right now) it will be interesting to see how many times before I get a decent windshield.
Horrible experience!!! Safelite rep was not confident with the service, was extremely late and tried to double the amount for windshield wipers. $64 was original and rep wanted $132. I felt very deceived, not comfortable and declined services. I will be going locally to get the chip fixed. Beware!
The tech broke the windshield during installation and my daughter had to wait 4 days for new one I feel he should have returned quicker with replacement. I thought they had one day installation. Not happy. Since she was using my vehicle 'til hers was done.
Don't be fooled by their commercials... a waste of time and a super nasty location in Stockton, my appointment for OE windshield replacement was scheduled for 9:30. I arrived at 9:50. Front desk lady said, "We need to re-schedule you because you were late!" I told her, "I just drove from Tracy plus you requested an all-day drop-off," she cut me off from talking so I walked out and felt disrespected as a customer never again...
Safelite AutoGlass Company Information
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- Safelite AutoGlass
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