Safelite AutoGlass Reviews

Would not honor their written 30 day warranty on defective or workmanship. Had my back window replaced and a week later it was leaking and cracked. Called. No response. Went back to the site and they said there was nothing they could do. Wouldn’t even inspect their work. Do not service your vehicle with them. I went to them for their names and warranty claims. Finding mom and pop competitors are cheaper and more friendly. So disappointed that wouldn’t honor their written warranty or even inspect their work. You can find better service elsewhere.

They charge much more than their competition. Also, my window made a lot of noise after they repaired the glass. I had to go back there. There were fragments of glass left in. They should have heard that after testing the window. Perhaps they did not test the window after they replaced the glass, which is not smart, needless to say.

Here is the Story in an email written to Safelite in 2019 that goes unanswered to this day: I never received a response to my survey response to the Safelite Warranty not being honored due to rust that was from a replacement done by Safelite in 2009 on my vehicle that cracked in June 2019. It has been just about 1.5 years with no response. This morning 3 6 21 I went to a Safelite Dealer with the same cracked windshield in the same (upper right corner passenger side).

They lied to me 2x on the phone, overcharged me and told me I was lying about the existence of a coupon code. When I sent in a screenshot they then said it was only valid if I entered it and I told them I had but it wasn't on the order. They said they couldn't do anything and neither could a supervisor. Then finally when I proved they were lying they fixed my order, applied the coupon code and when I asked to speak to a supervisor as I wasn't happy about being lied to and being treated that way I was disconnected. PS I got a replacement windshield for cheaper than their discounted price that is just as good of quality. Do not use them. They have terrible ethics.

I checked my voice mail 2 days later and did find a voicemail from the company.

Says to stay on hold for an agent, and one never comes - hangs up on you. I want to speak to someone, not a friggin computer. Horrible service! Call the damn customer back - you are all idiots. This is **.

In July 2019, I had Safelite (San Rafael, California) replace a damaged windshield on my small RV built on a Sprinter Van chassis. I was charged $1,264.60 to have the windshield replaced with an OEM windshield that was ordered specially for my replacement. When the tech was finished and washing the windshield, he noticed an issue at the top center in the dark area where the camera was located. He called over another employee to examine it. I was told that there was a small crack but that it would not be a problem because it is in the dark area and would not be visible.

They do not replace with OEM glass by default. The glass is softer, and it's very easily scratched and chipped. My new windshield has been on fewer than 3 months, and there are already some smaller chips and scratches from me barely driving the car due to COVID. I even got the $20-a-piece new wipers to prevent scratching.

I had to put in a claim to have my windshield replaced and first they have Auto Glass Experience come out and they have the wrong windshield. That is another complaint about a horrible company that you cannot reach. Then I had Safelite tech comes out with a windshield and after reviewing my VIN, tells me he has the wrong windshield and then had to reschedule my appointment and wanted me to wait another week and I insisted they come out the next day and they were not to pleased. Then the next day the tech comes back and does the work and meanwhile I was not aware that they had taken photos previously and claim my window had additional issues and they did not do it.

They ruined my vehicle and tried to use glue to hide the fact. My trunk now opens while driving, part of the top flew off while on the highway. They still haven't made it right and never apologized. Very sneaky practices.

I got my windshield replaced today at Safelite AutoGlass and when driving my vehicle home my girlfriend got scratched by glass leftover from the windshield repair. We found at least 13 more pieces scattered around.

They showed up an hour after the appointment Schedule. I contacted customer service and no one at customer service could give me any answers. They have gone from being grade A service provider to less than an F. I will never use Safelite again.

I am deeply disappointed with their predatory insurance claim pricing policy. Prior to filing an insurance claim for a windshield replacement, I received a Safelite OEE (Original Equipment Equivalent) windshield quote for $320 plus taxes and additional fees. However, I went through their insurance comprehensive claim process and paid my $500 deductible for an OEM (Original Manufacturer Equipment) windshield. But, was told by the local Safelite associate the day after the installation, that because the OEM windshield was not in stock the OEE windshield was installed and the $500 deductible was still assessed, as well as an additional $304 bill to my insurance.

I had to take my car to Safelite 3x's and they still didn't get it right. Finally, I had to request a refund so that I can take my car to another place and have the windshield properly installed. Safelite's mgr said that he received approval for a refund, but two weeks later I had to follow up because I never received any confirmation. Every time I called and went down to the location they had a different reason. I am so frustrated and through with this type of service. Where a company just doesn't care how they treat a customer have they've delivered bad service. All they care about is their bottom line profits.

May 7,2021 I have made an appointment with Safelite Autoglass Service and upon reserving an appointment I have paid online $533.14 right away. Work order number: **. Scheduled on Monday (May 10, 2021 12 noon to 5pm). The day of schedule comes, I have received couple of emails and texts confirming the appointment. And I have contacted Safelite thru the phone (I was held for 45 minutes. No one answered) and talked to their chat reps twice Michael and Amanda they can't help. All they're saying is there is nothing more they can do except confirming the appointment and that there is no special note whatsoever.

I have an insurance policy with Geico. They only work with Safelite in NYC for direct payments so have to use them. They have rescheduled my appointment four times already. The first time they rescheduled once I had already driven there. The other three times it's one day before the appointment. The windshield for my car is available from the manufacturer and several vendors as I have called directly.

I made an appointment online to have my windshield repaired. Between 0800-1200 was the window for them to be at my home, My credit card was charged for the repair and the extra fee for mobile repair. I waited all morning for the tech to arrive and he never did. Finally, at 3 pm I called the only number I could find online. He found my repair order with no problem. He put me on hold for about 15 mins. He came back and told me that the local dealer would be calling me to get a tech out tonight. The local call came and I was told there was no one in my area for a repair today and I had to reschedule.

I own a 2014 GNC, ACADIA. My windshield has taken much abuse before a rock fell off the sand truck and cracked it. I waited three years to replace it and was recommended by my trusted mechanic to use Safelite AutoGlass service. I made an "online appointment" with few questions in regard to my windshield HUD (a specialty I had no clue about). Six days later I drove to Sunland CA, and had the window replaced. After 10 days of a road trip, I decided to wash my dirty auto and lifted windshield wipers. The right wiper became caught in the towel, came apart, and smacked the right corner of the window, and cracked it.

I hate trying to reach someone at this lousy company. I cannot even get someone on the phone to ask a simple question, because their automated system assumes everyone is calling to schedule an appointment. They really need to fix this quickly because I started to go with another company that answers their phone lines. I need to be able to speak to a human being, not a stupid machine that won't allow you to even speak to anyone, even after it says it's putting the call through. Answer your phones Safelite. Your company is not the only company that does auto glass.

I had a 10:30am appointment that was made 2 weeks ago at Safelite-Austin on Howard Road location to replace and calibrate the front windshield of my Cadillac XTS on 03/16/2021. The weather was overcast and the road a little damp. After a 45 minute drive with traffic, I’m now pulling into their parking lot of Safelite. I get a call from their office 512.634.2904 to tell me that the roads are damp, and have to reschedule. What? Hello, I saw the weather last night said rain on the forecast, and you're telling me as I’m pulling into the parking lot, drove 45 min and cleared my work schedule to get this done, as it cannot pass state inspection with a cracked windshield, and you don’t want to replace the windshield today? I spoke to the tech and he said it could take all day, fine I will stay until it gets done, then the Manager said it won’t be done today. Now I’m confused?

The windshield has the noticeable ripples on the passenger side even with the OEM (as they said and there's Toyota written on it), however, bit better than the Chinese one they installed before and I am not interested in torturing my car by replacing the glass on and on and until I really feel for it, I'll just leave it as it is right now! One thing I forgot to mention that the employees I talked to (along with the technicians) were nice but I really do think that they need to fix this issue with cheap disputed glasses. 2 stars for them only.

I contacted Safelite AutoGlass to repair a chip on my car's front windshield. Everything was great except that the installer did not have on a mask and wore no gloves when clearly they stated that their technicians will wear a mask and gloves. I was very disappointed by that.

Safelite AutoGlass is the worst company ever, they scratch your car and when you confront them and show them the scratches, they deny it, the worst place to take your car. They have no respect for people's property.

Unfortunately, I did not read the reviews provided here otherwise I would never have tried to have the small rock chip repaired. After my failed chip repair I was told that machines do the repair of rock chips now, not humans and it is with pressure forced sealing of the chip. There are also heat and cold issues that can contribute to failures among other things. My repair was done in September in Southern Texas during hot weather. Although at a glance you see their workmanship guarantee and feel comfortable but after reading all the gibberish, in layman terms the guarantee only offers you a credit of what has been paid toward a new windshield, NO WONDER THERE ARE SO MANY FAILED chip repairs!

Zero stars, if possible. I purchased a repair of a tiny (2 mm at most) chip in my windshield. Before agreeing to the repair I was NOT given in verbal or written form any information about the fact that the repair may cause the crack to open further and require a new windshield. If I knew this damage could happen, I would have never agreed to the repair. Within a week of the work, my chip had transformed into a larger crack requiring a new windshield, which is not possible with authentic parts in my case. Again, I would have never agreed to the repair had I known in advance this could happen.

We had a crack in our windshield (it did not leak). Our insurance company had us go to Safelite. Three windshields later, our car is still leaking water. They have ruined our carpet in the car. When you call they just say they will send someone out to look at it. Also after one of the replacements, the weather stripping on the outside came off while driving. Very frustrating...

I went in for a simple windshield replacement. They said it would be done in an hour and half; it took them 5 hours to replace my windshield. They said they found rust and "fixed" it but they never called me. Last time I checked anytime work needs to be done that it is not on the work order requires customer approval; they never got my approval. I picked up my truck and later that day part of my cowl fell out at which point I found several screws missing and laying out not installed. After replacing my cowl myself I noticed that one of the mounting tabs for the windshield was missing.

I had a broken windshield and need the replacement. I called Safelite for an appointment. It recommended me to make an appointment using its website. After the appointment, a technician came to my house and found that he brought the wrong type of windshield. He then changed the appointment to the next day. A different technician brought a new windshield the next day, after he cut my windshield into several pieces, he found that the new windshield still did not fit. He then glued the old windshield back to my car, and said that he will have to order the correct windshield again. I was scared to death when I drove my glued-back and cut into several pieces windshield to work.

1st visit one week ago. Technician installed windshield, worked for over 3 hrs and could not calibrate the forward-facing cameras. I got sent home for a week without cameras, cruise control or driver mitigation. 2nd visit today, 4 hr wait WHILE they worked on another car forward-facing cameras and NEVER got his car to work. They had installed my windshield then I WAITED for my TURN with the one computer. They finally got my car in the stall and it was finished in about another 45 minutes. I WILL NEVER GO TO SAFELITE AGAIN.

Before I get started with the issue, I would like to say that the two technicians Daniel on day one and Isaac on day two were wonderful when it came to being professional and courteous. So now to the issue at hand; I took my 2019 Acura MDX in to have the windshield replaced. Not happy with the overall experience. I had to have two different appointments that I did not make a fuss over but now I need a third appointment...not happy.

This is a huge gimmick!!! The tech will come and state and I quote "the crack may still show but it will be much less noticeable." I can deal with that verses the crack getting worse in time and less cosmetic issues is okay. I paid $167 for one little not even a pencil head size chip and and 1 and 1/2 inch crack to be filled. The pencil size one had improvement even though there are small hairline cracks around it now but the other looks like he didn't do anything. So what the gimmick is is you are not satisfied with the result they will that the price of the repair off of a NEW WINDSHIELD. If the tech and or the wording in the advertisement has stated...by performing this procedure the cosmetic visualization will likely not change in appearance at all, I would for $167 thought twice about getting this done and simply got the windshield replaced once the crack got to that point.

It's impossible to get a real person on the phone at Safelite. And the insurance company sent several emails saying I wanted an OEM Mercedes windshield not some cheap Chinese trash. And l left $100 extra on the seat to pay for the upgrade. They did not install OEM glass. And again, all I get is a recorded message saying it's not possible to speak to anyone. Nightmare company.

Windshield chipped 3 weeks after replacement. They claim to have a warranty but state this is not covered. They would like to charge me to repair a three-week-old windshield. I will take my business elsewhere and suggest that you do the same.

I had my windshield on my 2017 Kia Sorento replaced due to a stone chip and crack. Fortunately I had glass coverage but my problems started AFTER new windshield was installed. Safelite claims that the auto defrost sensor on the windshield tested bad on a PRE scan. I was never told this and they went ahead and used the bad sensor on the new windshield. I began having problems and went back only to be told that was my problem as the sensor was bad on the old windshield. I was never told this was bad. Had I known I would have had the sensor replaced under warranty at the Kia dealer first and then had the windshield replaced. Had to buy sensor out of pocket and now safelite will not reimburse me as dealer will not cover because the sensor was tampered with. Will not do business with Safelite again. Beware. If you need work done use your dealer, not Safelite.

Miguel Safelite Mobile Technician Fixed a huge crack in my windshield in triple digit weather and no shade. I was very impressed with fixed window. Looks new and very clean. Also got window glass cleaner. Thank you very much and for coming early than later. Very appreciated????

This is my second unhappy experience with Safelite. A storm blew a sign into my windshield while I was at work. It was late so I reported the damage to my insurance company via a partner service they use. The next day, I didn't hear anything back so I contacted my local agent who told me to just set up with Safelite myself. I called and was on hold through a phone tree until finally getting a message they are only making appts online due to Covid. Fine, I set up an appt. for the following Monday (6 days later). While setting it up, I used a promo code that was supposed to take $35 off the self-pay price. I asked them to check my insurance because I thought I had $100 deductible on glass. I got a confirmation message that had no price listed but said they were waiting on my deductible.

Our insurance company referred us to Safelite and we are more than pleased with the service we received. Very fast, courteous and professional are the only words to describe our window replacement experience. Brought our Lincoln Navigator in for a window replacement and was completed in minutes. Thank you to the Safelite professionals that assisted us and stay safe.

We used SafeLite to fill a chip in our windshield. They ended up causing a crack during the repair, which required us to replace the windshield instead of just fill the chip. Within 24 hours of replacing the entire windshield, we had a new crack. SafeLite insists that it was caused by something hitting the windshield and it was not their fault. When I questioned the quality of their materials if their windshield can't last 24 hours, the manager told me "it happens all the time". They wouldn't stand by their work and wouldn't work with us at all. We ended up going elsewhere to have the 2nd windshield replaced and had a much better experience. We'll never use SafeLite again.

Repair w/o ** was a repair of a chip in the windshield. The "Repair" fell out. When I contacted Safelite for warranty repair, I was told they could only sell me a new windshield. At the time of the repair, I asked about the warranty and did not get a straight answer. Now I know why. The warranty is worthless. Funny part is, they say that it's a lifetime warranty. Never again.

From start to after service this was the worst experience I have ever had with auto repair. Technician arrived late and was a sweaty mess, smelled foul and did not seem to respect the fact that he was working in my garage. There was no respect for social distancing or sanitation. The windshield actually looks worse after the repair. Further, the technician apparently did not close my door properly which caused an interior light to stay on and drained my battery. This resulted in my having to spend more time with roadside assistance. Neither the technician or Safelite customer service would return my calls, text or email. I will never ever use Safelite again!!!

They replaced my OE Mercedes-Benz windshield with a Polish 'NordGlass' (DOT765). Now my rain/light sensor isn't working correctly. Tried the reset instructions from ** to reset it, still not working correctly. MB of Kansas City said the aftermarket glass has a different transparency and can effect the IR sensors, thus causing erratic performance of the wipers in auto mode. Well I'm getting the Safelite Hustle on the issue so looks like I'm on the hook to figure this one out $$$$ myself. I would avoid Safelite, for most vehicle's I'm sure they do fine work but if you have a car with any sensors look elsewhere and insist on OE (Not OEM, learn the difference) glass. Going round and round with State Fraud now as this started from a glass claim.

Safelite in San Antonio, TX scheduled a windshield appointment at my house with earliest available three weeks wait. On the day of service, they called and said they had no one available and next appointment would in two more weeks. I will rate their service work if they ever perform it. I suggest you find another company if you need quick service.

So I had a chip in my windshield scheduled a appt for Monday Fri. 8 to 12 at my house. No one ever showed up. Customer service did not seem to care and told me to reschedule. I rescheduled my appointment for Thursday from between 8 and 12. At 11:45 I got a call. They had to cancel. Could not give me a reason. So I waited for 7 hours 45 minutes and my windshield is still chipped.

I had my windshield replaced due to a crack. I dropped the truck off early and asked if I would be able to pick the truck up later if I went out of town, if not I wouldn’t go out of town. I was assured I could get my vehicle. I come back to it being locked up. Now I can’t get it for the weekend, work 12 hour shifts which start before they open and end after they close. I got it worked on during a day off. Now how do I get to work? Liars, hypocrites!

A "system glitch" informed me my visit would be $0. I was called before my appointment "because the technician couldn't show." I was more than happy to reschedule. I was then sent an email which I thought was just conformation the time had change. APPARENTLY, they used this email to also write in they would be increasing my price to $260. They also added a COVID fee of $10 we were unaware of. As many are feeling right now, extra money is not really in our pockets. We were not aware what the price was to be until after the service was performed. It seems as though someone did realize the "system glitch" and tried to pull one over us. After several frustrating phone calls with Safelite and Progressive, I have lost contact with safelite. I will be posting this wherever I can and telling whomever I can about this awful, screwing experience I received.

Had my windshield replaced by Safelite and the rearview mirror immediately fell off. Customer service first suggested that I must have pulled it off (?) and then told me that the tech would not come out to fix it, but that I could go in to a storefront to have it fixed. They would not allow me to make an appointment, but assured me I wouldn’t have to wait. I ended up waiting three hours and then the rearview mirror fell off while I was driving home. They still would not send a tech to repair or allow me to make an appointment, so I had to go back to the shop and wait another 2 hours. These people are a waste of time and money. Go literally anywhere else!

Made appointment over phone, verbal quote, 10 day wait before scheduled date. Never got it in writing. On day of appt I got a confirm for time 12-5 pm, confirming action, year and model of car. After ringing bell Safelite installer asks me what is he there for! I reminded him of confirm. he calls office then throws out a quote 3x over what I had verbally been given. Terminated further discussion, ordered windshield on line, will install it myself. also, they never gave the $35 off after peppering me with emails. My buddy went thru similar, except they never even showed up! Twice. Use a local shop that actually cares! I gave one star because it's required.

Booking the appointment to fix a small chip in my windshield was easy enough. Jokes on me though as my $160 chip repair turned into an entire windshield replacement thanks to this nonchalant “technician” cracking my entire windshield. Now I’m 5 phone calls, an insurance claim, 3 glass shop phone calls and a “recalibration” appointment deep. Costing over $500 during our pandemic. To add insult to the literally injury this guy cussed, he could not have cared less. Seemed to be business as usual for Safelite. I would never go anywhere near this company again and if you choose to... good luck to you, your car and your money.

While attempting to repair a small chip from hail, Safelite caused a 3-4 inch crack in my windshield. I know this can happen, as glass is unpredictable. But the tech assured me over and over that the crack was sealed and safe. With a day, the crack had grown 3 more inches. Within a week, it was over a 12 inches. And they will do nothing about it except credit the cost of the botched repair itself back to my insurance. They take no responsibility for the damage itself and I am left with a cracked windshield that cannot be repaired, only replaced. I would have been MUCH better off never utilizing their services.

I made an appointment for a windshield repair on Thursday at 8:00am, had to wait until the next day, Friday, at 1:00pm for the repairman to show up only for him to inform me he came with the wrong windshield for me car, regardless of them having the specifications for my vehicle. Then the repairman tells me I have to wait until Monday? It is a major inconvenience to someone to have to put up with that when they thought it was gonna be taken care of. Unacceptable, as a professional business they must be able to right these wrongs to satisfy the customer. A larger inconvenience is not the answer!

Prepaid an Appointment with Safelite to come to me to replace the Windshield in my Truck. Advised them that I had rust around the frame. Ended up having to come into the local shop to have them look at my truck. There was a small amount of rust once they removed the Windshield but nothing that look too bad. The manager refused to install the new windshield even though I agreed the warranty would be void because of the rust. They did however install my old windshield back in my Truck and let me drive it away. Then they took forever to refund my money for the non-visit. I ended up getting the windshield replaced for 1/2 the cost of Safelite at a local shop. WILL NEVER USE THIS COMPANY AGAIN!

I called Safelite to ask if they replace rear sliding windshields. The phone representative said yes and took down my information. I didnt want to take it to the dealer because of price. I was happy to find out they do replace rear sliders. The lady gave me a price of 315.00. Perfect! That's a good price! I told her! Are you sure? It's the whole rear slider that is leaking and I just want a new one. She said yes and I was scheduled at work. Service was 8am to 10am. The driver called and said I'm his 4th stop.

I highly recommend taking photos of your car before any work begins. I recently had my windshield replaced and during the process they significantly scratched the paint off the frame around the windshield. I will preface this complaint with the knowledge that there is currently a recall on my particular paint due to flaking and ultimately that is likely the cause of the paint to flake off, however it’s the highly unprofessional responses and handling of the situation that infuriates me. At the time of the replacement, there was no indication of any flaking paint. The installer came and left and never mentioned anything to me about the paint coming off. I noticed the scratches hours later so I took pictures and submitted them for a claim. Safelite sent someone out to review and take pictures of the damage a few days later.

I recently paid over $450 for a windshield for my daughter. The service person missed the appointment twice, on the third appointment informed her that the service could not be made. I still have not received my money back.

Has my windshield replaced, the trim is not where it should be and it was a bad installation. But my real problem is with the technician who flirted with my wife while I was not home making her feel at risk. If and when satellite returns my call I will bring it to their attention but I will not use them again.

I have not had windshield wipers since January and it is now May due to a faulty installation by Safelite. My car is a Mercedes and the company knowingly installed the incorrect windshield. They have scheduled repairs and then not shown up on appointed dates and not called or even showed concern that no one showed. For five months they have said that they cannot get a part when a Mercedes dealer is one mile from the local shop. I would recommend anyone but this company.

Small chip turns into 2 inch crack. Safelite Glass time frame 8-12. No call from repairman. I had to call safe lite to find out if he was coming. He finally shows up at 1:45 and he makes my windshield worse. Unbelievable then tells me I can just get a new one and use my insurance. I didn’t plan on getting a new windshield. I’ve gotten my windshield fixed before on other cars and I just really can’t believe that I let this company touch my vehicle. Never again I would not recommend this company. The worst job I’ve ever seen. Thanks for nothing especially during this terrible time. Called office and they pretty much said the same thing talking about my deductible and my insurance company. Terrible employees. Terrible service. DON’T USE SAFE LITE GLASS

Respectful and friendly. Fast and did a great job. You couldn't ask or find greater service. They came to my house to do the repair even during the coronavirus 19 pandemic. He even wiped down my dash and windows.

Tyler was professional, experienced and very careful during a virus crisis in our country. The replaced windshield was just what we had hoped for. I would recommend Safelite and Tyler to anyone. During a time when service is not what it was when I was young I was impressed.

The Safelite Lie: Trust this sorry company at your peril. If you have watched an hour of cable TV, you know Pascal, the friendly Safelite technician. You know the ad: Two friends on a road trip come back to their car to find their windshield cracked. No problem. They call Safelite and Pascal is out in a jiffy and fixes it on the spot while ‘’the girls’’ enjoy lunch. And, in a happy ending, there’s no charge either, with most insurance. ‘’Safelite repair, Safelite replace,’’ the cheery jingle concludes. You’ve heard it dozens of times. Now I’ve never met Pascal, but let me tell you about my experience with the corporate giant called Safelite, which bills itself as the nation’s ‘’leading’’ vehicle glass replacement company.

After installing my windshield my check engine light was on due to the technician not calibrating correctly. I was told I would be responsible for taking it to a dealership and paying the service fee. Then his supervisor had the nerve to try and claim my check engine light was already on. Do not use these people. He was rude and did not even come during the specific time window. He came an hour and a half early causing me to have to leave work.

My daughter took vehicle in because windshield was leaking and had been since install by local Honda dealer. I was hoping they could reuse glass but they could not. She called and told me what the charge was and I thought it was high. I got online and researched and saw that Safelite had online quotes. I thought OK and entered make, model, trim, the fact it had sensors. The quote came back much lower. When I called Safelite they came back with tax, disposal, shop supplies. I told them I know all that and it is on the website. Then they came back with calibration of safety sensors. I explained that I listed that on the options when I obtained the quote. In my mind they are intentionally lowballing quotes to get people to commit. Only business they will ever get from me will be warranty work on daughter's vehicle. I am sure that they are screening reviews on their website. So will find very few negative ones there but I bet it is 50-50 on other sites.

I booked an appointment to have our windshield replaced through insurance. We canceled after finding out that it would be cheaper to pay out of pocket and attempted to book another appointment. AFTER paying $334 for the appointment, the window pops up that our appointment could not be scheduled at this time and that someone would be reaching out to us within 30 minutes. An hour passed and no one reached out. I chatted with Shaneese who was not helpful and told me to call in as both of our work orders had been canceled. Mind you, we only canceled the one through our insurance. I called the number provided by Shaneese and apparently it was the wrong number for the issue I had.

If I could give zero stars, I would. It took them 30 days to TRY to replace my driver's side window. They came out with the wrong window 3 times... even after taking my window out. I dunno. Maybe compare it to the 3rd one you’re bringing out? Tore off my window visor (never gave it back to me) and broke my door handle connection. I called another company and they replaced it within an hour. This after being without a car for 30 days. I have never had such a horrible experience with a company. I wouldn’t recommend this company to my worse enemy.

Updated on 09/25/2020: Safelite came out 3 times. They broke multiple things while fixing the windshield. They gave me a hard time fixing what they broke. My windshield wipers arm is still not cleaning the whole windshield. I will never use them again.

We got a large rock to our windshield April 2019. Our insurance covered Safelite 100% so we went with them. It was initially great because they came to my work and replaced my windshield. As a busy mom who works full time it was a blessing, until the next day. My window started to vibrate obnoxiously any time we went on the highway or interstate. Over 55 mph and you thought the window was going to fly off.

I definitely recommend Safelite AutoGlass. Needed to replace my windshield, called them on Monday and they scheduled for Tuesday (the day after). They texted me to tell they were going to be late 5 minutes. So sweet. The work was done and they replaced my wipers as I asked too. Just loved it.

Went to the website as advised when I called and scheduled a home visit for windshield repair. I was given a four hour window and waited five before trying to call. After a useless chat session I finally got to a live body who simply said the guy couldn't make it until Thursday, two days from now. I drive for a living and needed my car repaired ASAP. TOTALLY USELESS!!!!

Now that they are so big, they are jacking up their prices. Needed a price for a Toyota Sienna windshield. Safelite quoted: $319.99 at shop replacement, plus a Disposal fee $9.99, plus tax and $34.99 if it was to be a mobile service. So my mobile service price is about $364.98 plus any other parts and service and tax (differs by state). Called other companies they all ranged around @250.00. Safelite $365.00. Others $250.00. The more glass companies they swallow, the higher the price and the lousier the service. Gotta go and call anyone else to get the windshield.

Our first appointment had to be rescheduled because the wrong windshield came in. I understand that. However, our second appointment was scheduled for between 8:00-10:00 am. We are a business and our van would be out of service during this time, and also the tech in the particular van cannot service customers. The Safelite tech called here about 8:15 this morning and said we are 5th on his schedule today. What happened to our morning appointment of 8-10 am? We have had 3 calls into Safelite to find out what is going on and each call was a 30 minute wait to talk with someone. The technician is finally on his way to see us @ 3:00 pm. I completely understand that things happen, but to just leave us in the dark and not call us with an update is crazy. If the company I work for did that, we would not have any customers. I will not recommend Safelite to anyone.

Here is why I would not use this company: 1. We drove our car to a Safelite office to get a new windshield, after a flying rock cracked our windshield halfway across. They inspected the vehicle, gave us a quote and set up an appointment for several days later, because they had to order the windshield. We were impressed with the initial dealer, and they gave us a very good rate.

Made an appt through representative, not the actual location. I was asked question about my particular windshield. After waiting over an hour, they have the wrong shield.? It is missing the heater connection for the wipers. We had already ok’d a scratch on the shield, with a discount. We drove 40 minutes to the location to have it replaced.... Still waiting.... 1 hour and 40 minutes and counting.

So it's been a year now going into number two. Safelite as of last month finally found the leak, but the four times one replacement three warranty fixes they claimed the same thing. So finally after finding the leak the claim responsibility but refuse to pay for the damages. I have proof and have given them everything done everything and I have spoke with lawyers, but I'm poor to be honest and cannot afford the 3000$ to retain and move forward, look just have Safelite water test in front of you the owner. And as consumers we have the right to when entering a contract to get every guarantee that comes with it. Look and when they fixed it it was so unprofessional and negligent then next week they offer to pay me basically to bring my car and allow them to cover up the almost criminal what I would call property destruction or vandalism.

Technician Justin and trainee Chris were great, very knowledgeable of the job, fast and super friendly. I’m Very pleased with all that was done ????. Thanks for everything!!!!

I had a small round nick in my windshield due to a rock hitting it while I was driving along a freeway. I called Safelite to have the damage repaired to prevent the nick from spreading. When the service rep completed the work, the small nick was not only much more obvious it also had several hairline cracks, one over an inch long, radiating from it. Had I known the repair would make things worse, I would have never called Safelite to do the work. My prior experience several years ago on another vehicle was much more favorable. The rep took his time and did quality work. I could hardly see the initial damage when completed. You are at the mercy of the skill of the service rep. Safelite does not stand behind their work or offer any guarantees. Poor quality work will be at your expense. I will never call Safelite or recommend them for service again. Use at your own risk!!!

Avoid these guys at all cost! Their customer service is terrible. They replaced our windshield and one of their "Highly Trained Technicians" broke all the clips of the molding. When a different technician came to look at it, he said the younger ones "sometimes panic". Great. It is now a month later and we just get the runaround. They said they are going to fully replace but we can't get anyone to do repair or callback. Calls to corporate service just get routed back to local dealer. We'll never use them again. I think they have no urgency because payment is done thru the insurance agent.

Made an appointment through Progressive on 1/15/20 for a confirmed timeslot on 1/20/20 in Pembroke Pines. 20 mins prior to my appointment, while driving to the location, I received a phone call stating they DO NOT have my windshield part and they will have to order it first before rescheduling. What good is a SCHEDULED appointment when you have incompetent employees not doing their due diligence in running an inventory check? Complete waste of time and I had to take a day off for this crap. Still waiting for my appointment to be rescheduled and driving my car with a cracked windshield that is 20 inches wide.

I had a cracked shattered windshield from a woman trying to use my car to commit suicide and I called Safelite thinking I would be in good hands (WRONG MOVE) and set up an appointment a week before the day of service and my appointment date was scheduled for Friday 17th 2020. I received emails and texts messages telling me to be ready Safelite was coming. I was ready and prepared and ready to get back to work because I'd be able to drive my car again. Thursday Safelite sent another message telling me to be ready. I was ready and excited. I was going to have a fixed windshield. Friday arrived and Safelite sent me a picture of the goofy looking pirate technician who was to fix the repairs and I said to myself don't judge because the funniest looking people seem to do the best work even though my gut said the dude doesn't look right but rather peculiar.

I took my car to Safelite to get a new windshield for my Lexus RX 350. I Purchased a windshield and they installed it, less than a year later I received a minor crack on the windshield. I took my invoice back to Safelite. They told me they only covered the installation therefore I would need to purchase A new windshield that they sold me a cheap windshield and only warrantee the installation. Buyer beware! Only purchase OEM for your cars. They are selling cheap windshield so I’ve had to buy Two windshields within one year.

I had a windshield replaced and the saw they use put sealant all over my headliner and 6 months later I had leakage discoloration on my headliner, brought it in to have it tested upon their suggestion and they said they pressure tested the entire windshield but when I bring it in I had leaves on the bottom of the windshield and after the leaves were still there. How can they pressure test with leaves there. They said they don't test the bottom. At 65 mph the water migrates in at any weak point. Don't ever use SAFELITE GLASS REPLACEMENT!

Called them to replace a cracked windshield and they asked 20 questions that were not relevant and after 15 minutes on phone finally had a appointment set up ugh. Appointment set up between 9- 12. Of course he showed up in the last minute. Then looked at van from 30' away and said, "I can't do that windshield because of the rust about the windshield," I said it is a small amount and it's not near the seal of the windshield, he wasn't smart enough to see the difference, I think he was fresh out of prison. He said, "You need to take van to a body shop and have the van repainted." I told him to leave. Called my local glass company and they took care of it with no issues. Why did I even call that silly national company. Lesson learned!

I will never use Safelite again. The installer needs better people skills. He takes my glass out and then informs me he won’t repair it or put the old glass back in. He says it must be towed to a shop to be repaired. All of this is said AFTER he disables the use of my car by removing my windshield. So, I’m now stuck. Pathetic. They don’t care about the customer.

Safelite technician Eric was professional and on time. I would recommend this company to everyone. He did a fantastic job on my windshield. I am very happy with the work. Windshield was cracked all the way across.

A big corporation where the left and the right hands do not talk and there is no ownership of a case. As a result, repairs take much longer with the customer being in dark - not knowing what's going on. I highly recommend to avoid Safelite and go to an independent shop.

I tried to schedule an appointment on the 20th and the day before they said they had to have us reschedule it until the 6th of January. Then at 3, they said our appointment was confirmed the day before and then a 4 an hour later they said it was canceled. Plus over the course of the time, the one crack grew into five other cracks and the windshield looks like it is about to split. Just terrible customer service too. They never pick up the phone to answer any of your questions.

Had a new windshield in my car. Thought everything was which my insurance paid. It was dry for a while then one day was on my way home and could see water running down behind my mirror. Called Safelite. They sent technician out while I was at work. Said it was my sunroof leaking down the middle of my windshield. Whatever I will get another opinion the next morning. Took it through the car wash and it poured down my windshield. Now I'm really angry. You could definitely see the rubber was bunched up. I called another window guy and confirmed they did not. paddle it out. After an hour on the phone tried telling me I had to give them a chance to fix this. They had their chance when they tried to tell me it was the sunroof. Unbelievable. What? Because I am a women you can try and run me over? I dont think I would never use this company again.

I fell for the commercials and called Safelite when I had a window chip. Making the appointment was the only easy part. The first try was a 5 hour window, which they didn’t show for, the second try they scheduled an appointment at a work address on a Saturday without asking and finally the last straw was me sitting in my house waiting for them get here when surprise, surprise, surprise...a Text telling me because I didn’t verify my year and model. Mind you this was NOT a replacement, they just cancelled.

Called Safelite the week before to have crack fixed in my wife's car. I was told it would be Thursday the next week before they could get to it. I set it up for Friday the next week at 8-12 AM to have it fixed. I received 3 e-mails stating the tech would arrive between 8-12 am on Friday. The tech call Friday at 8 am saying he would be there between 3-8 PM. I told him I was told it would be in the AM but he said he would try to get there by 12. No show at 12. Got tired of waiting so I canceled the repair and will find someone that can get to it. Safelite Sucks.

I had a crack in the windshield three weeks ago. It took three weeks to get a replacement windshield. Then when they installed it they discovered that it was the wrong windshield. They had to put a completely cracked windshield back into my car for me to be able to drive it away. Now I am in worse shape than before and waiting for another week at this point. Terrible service.

I made an appointment, and the technician called at 2pm saying he didn’t want to work past 5 so he was cancelling my appointment. I was simply told to call back and reschedule, and I REALLY hope they don’t send the same guy.

Came to my house to repair or replace my damaged windshield last week. Repair was of a poor quality so a replacement was prescribed. Appointment made and confirmed the day before for 1-5 pm and then confirmed at 11:30 the day of the appointment with name and photo of agent. I called at 4:30 to inquire as to the whereabouts of the agent and after a long hold the receptionist came back and asked “didn’t anyone tell you that your windshield was not in stock and that they are not coming?” Ridiculous. I wasted my entire afternoon. My insurance company chose these people so I am stuck. After I inquired as to what they were prepared to do to compensate me for my inconvenience they offered me a free set of windshield wipers. Great. If you have a choice, choose a company run by PEOPLE, not ALGORITHMS that only function when things are perfect and are not programmed to adapt or apologize when things go wrong.

Be mindful of the these reviews, we're not all quacks with an agenda. I had a tiny chip, called Allstate and they sent Safelite to my house. The guy gave me a big speech about how great Safelite is as a company. Then he lowers his voice and says, "Sometimes in the effort to repair the chip, we can make a crack. Do you understand what I just said?" Then he shoves an electronic box at me and says, "Sign"'. I said with what, he says, "Use your fingernail".

These are the issues I had from my installation:

Had an appointment scheduled for a technician to come to my house between 8 am-12 pm to replace my windshield that I scheduled over a week prior due to it being the only morning I would be home all week (I'm in grad school, have 2 jobs, and am completing an internship... so I have no days off, only occasional mornings I‘m home during, which is why I scheduled home service.) I received a call at 830 am asking if I could bring my car into the shop in an hour, instead of them coming to me due to “the weather” which was really inconvenient. I was hesitant and confused on the phone, because I purposely checked the weather ahead of scheduling and it was nearly 50 degrees and sunny/cloudy with no rain in the forecast.

Had a new windshield installed and it seemed to go well until three weeks later when we went to wash the vehicle, they had broken the windshield wiper and just set it in the spring arm without it actually being attached, as soon as we went to pick the arm up to wash the windshield the wiper fell out, arm retracted and cracked the windshield. The 800 customer service was nice, a guy showed up, took pictures and then we never heard back. Called the store manager and he started the conversation off aggressive, said he saw the photos and then indicated they don't touch the windshield wipers so it's not their fault. We have tried contacting the area manager but here a week later no return contact. Stay away!

I had two amazing men come fix chips in my window shield. Not only were they extremely fast and efficient, but beyond delightful. The best service I could have ever asked for. They also cleaned my windows and vacuumed the front of my car. I was not expecting that, but certainly was beyond pleased to find that's part of their servicing. Moving forward I will use Safelite in Tilton again, and recommend it to others. (Marc and Tyler were the two gentleman's names.)

My insurance co had me call Safelite to replace the windshield in my vehicle that was damaged by a rock on the road. The tech showed up at appointment time and went right to work doing the replacement. He came in my office 30 mins later said he was all done and gave me the paperwork. An hour later when I was leaving to go home, I inspected his work and noticed damages to the hood and fender from the installer. I immediately called and got nowhere with the telephone rep. Called again and finally got the number for the local manager. Called him the next day a few times, but he failed to return my voicemails for hours.

I am beyond pleased with my experience with Safelite. My technician not only did a great job with the repair of the rock chip in my windshield, she went above and beyond in cleaning the windows of my car and vacuuming the front seats and mats! I had no idea they would do that! (It totally needed it, too.) I went out of my way to come to this site to leave this review because I was deeply impressed with the level of service I experienced today. They are friendly, professional, well-trained, and deserve nothing but the BEST of reviews in my opinion! Safelite has a loyal customer in me! :D

The car window was replaced ok. Told no deductible due. Then received a letter that I owed $100 which was fine. But 24 hours later received a 2nd letter that if not paid in 24 hours from receipt of the letter, the $100 was being sent to collections. Their accounting is so bad and poor receivable procedures, I absolutely can not recommend this company. Makes one wonder if the company is going broke or just incompetence. Footnote: I own a collection company and these guys are skating right on the edge of consumer protection laws.

Michael from the Charleston WV office was very professional and kind, He explained everything he was going to do to fix my windshield before he started. He then came to my office to say he had fixed the problem and had me to go and see what he done. I could not hardly see where the crack was, Super job. This was done Oct 29 2019. Susan **, Glasgow WV

2 years ago I paid $300 for Safelite to put a new windshield in my Tahoe. Last week it got a chip, when we took it to a local glass repair shop we learned why there would be a smell ???? in the Tahoe when it rained. THE WINDSHIELD LEAKED! The seal around the windshield was bad. We could never find where water was getting into the car but now we know! Go local, it's cheaper and better work!

If I had reviewed this company a year ago instead of now, it would have been very positive. But the crack repair failed and they will not repair it again, but only give us credit towards a new windshield. But the cost they are quoting us (which includes the credit) is only $23 less than an independent estimate we got. We are not pleased.

03/19: Have a crack, get a new windshield. My insurance company partners with Safelite so went there. We have lane departure warning, plus auto braking if we get too close so there is a front camera. We were directed to one particular location where they could recalibrate the camera. After installing the after-market windshield they recalibrated the camera. 06/19: Warning light on dash. Go to dealer. Camera has almost caught on fire because it was not reinstalled correctly due to after-market glass. Camera fell out when dealer opened the camera area and there were scorch marks in there.

Do not use this company to repair your auto glass. They installed a new windshield on my 2004 Infiniti QX56 in 2013. Their shoddy workmanship caused the frame around the windshield to rust and that eventually led to it leaking. They told me I had to get the rust repaired, at my expense, and that they would be glad to reinstall the windshield for free. So obviously, their warranty means nothing!!!

I brought my car into SafeLite Auto Glass repair shop 2 days ago on Port Sty Lucie Blvd and was met by Pedro, the store's technician. He was professional, very timely with meeting me and working on my car and did a fantastic job repairing a cracked windshield. I appreciated how professional he was and highly recommend this location for further work all because of my interactions with Pedro. Great JOb!!

I went through my insurance company to get my windshield fixed. They recommended this company. I made the appointment for a Tuesday. I was told they would come between noon and 5. I waited and received a call from my installer saying he was on his way around 1. He made it and was very pleasant and easy to talk to, however, had the wrong windshield in his van and couldn’t fix my windshield. He said it was the second time that day he had the wrong windshield. He called his supervisor in front of me and told him it happened again.

How does this company have a high BBB rating?! Their lifetime warranty is a joke! Horrible customer service. I had the original windshield replaced in my 2006 Chevy Silverado in May 2017. Now the window does not defrost while you are driving. It is garaged so does not have frost at first. I tried to explain we only drive this vehicle occasionally to pull trailers and only a few times it has been on a day with freezing fog/weather since installation.

I had them come to my work location to replace windshield in my 2012 Audi. The tech doing the work said he had several decades of experience so I felt good about it. However, rubber molding seals on both sides were damaged during his work and the passenger side wiper was not installed correctly and did not park in the proper location. These were corrected after two more visits to the Hudson, WI location.

We had the passenger side window in my wife's car replaced a week ago and it cost us $449 to have this done. Over the weekend someone tried to break into her car breaking both the driver's and passenger side windows. The cost to replace both was $486. When I asked how come the single window cost almost as much as the two to replace I was told it was the changing price in glass so I questioned that and then was told that we got a discount the second time because we bough 2 windows. So you are telling me that we go a 50% discount on the glass. The only difference was going through our insurance company the second time. This group priced gouged us bad.

This is my review - couldn't find a link to leave a review on your website. I was amazed at the quality of Safelite's service - truly AMAZED! In these times, and in a metropolitan area like Dallas/Ft. Worth, when you seldom find businesses and employees who have a true customer service attitude and service quality orientation - I was amazed to find just that at Safelite Autoglass in Lewisville, TX.

Text says the tech will be here soon, click here to watch him on the map. What it does not say is click here to watch him drive by, keep going, stop 4 miles away, and proceed to sit there. My time window has been missed, and I'm not sure if he's even coming. I took off work to be here to have the glass repaired, and the tech has gone rogue. 1 star because I can't rate zero.

I had worst experience. Get a windshield. Had to wait 4 weeks to finally get one put in. I made the appointment on a Friday had to take the day off of work and went to the appointment and the told me that the windshield had a scratch down the middle of it so I had to make appointment for the following week. The following the mobile shop came to my house to put the windshield in my car and it cracked down the middle and the tech ask me if I wanted to keep the broken windshield in my car. He tried to call for a new one and no one responded.

I went in to Safelite at the suggestion of my insurance company Progressive to repair a chip the size of a pen mark. I was informed that the technician promptly broke my window and they would be setting me up an appointment for replacement. I was then informed by the Safelite representative that my insurance had a $500.00 deductible and I would have to pay for the glass replacement. I then left and will cancel my insurance with Progressive and will not replace my window with Safelite. What a scam!

Good Afternoon, I had an appointment Sept 16 and I am really not happy with how things transpired with this transaction. I dropped off my car to have the windshield replaced. I got a call from the tech saying it was ready and then was told to give them a good rating as that was affecting their wages. I have never based a review on someone telling me on what I needed to do but, based on their service and product. This was the beginning of the issues.

A rock hit the windshield glass of my car. I choose Safelite to replace it. We have scheduled several appointments. One of them was a no show. Two showed up with the wrong glass and one called me this morning to tell me that they still didn't have my glass. See, I've been waiting to get my glass installed since my first appointment back on September 6, 2019. The first technician came and told me unfortunately he did not have my glass. He immediately called their office in Miami or Fort Lauderdale (it's been both offices involved), and the office said that they would be cross referencing my vehicle with the dealer for the correct glass. I understood that and waited until September 10, 2019 to follow up, as I figured it would take time to get the correct glass.

When Safelite replaced my windshield a couple of years ago, the new windshield had a small line in the top center of the glass. I wish I had questioned it then, but I hoped it would not be a problem. Recently, that crack went from the top to the bottom of the windshield. I scheduled an appointment for a replacement and was told there would be no charge because of the defect in the product. When the technician came, he refused to honor the warranty because of a small chip elsewhere that had nothing to do with the top to bottom crack. In fact, the chip could have been easily repaired, but the huge crack requires a replacement.

We have a Mercedes and a rock hit the windshield. A Safelite rep came to our house to try and repair it. He could not. He specifically told us that they will replace the windshield with a Mercedes windshield with the signature in the corner. We asked him twice. So, we made an appointment to have that done. Based on what he said, we assumed we would get the Mercedes glass. When we picked up the car, they had an after market glass in it. We have tried talking to the manager. All they would say is that it was a miscommunication from our people and there is nothing they will do. On top of this, our windshield wiper comes on as soon as we turn the car on which is wrong. I will never go to them again, nor recommend that anyone does. They do not stand behind what their own people say and they do not do a good job of replacing the windshield and calibrating it like they said they did.

Tech. broke my driver's side directional lens, at first they said would replace no problem. Then tech. lied and said he didn't do it. DO NOT USE THEM HERE IN FORT LAUDERDALE, FL. THEY HAVE DISHONEST Technicians, AND MGR. BACKS UP THE LIES. REPORTING THEM TO THE Better Business Bureau and filing complaint with State of Florida.

I specifically chose Safelite in Raleigh because they indicated they could replace the windshield and recalibrate my Honda CRV with lane departure features. The office location was ~30 miles from my house and not the most convenient location, but no other windshield service provider closer indicated they could complete the recalibration. I dropped it off the night before my service appointment as they told me their was a key dropbox. Unfortunately, they didn't tell me where it was and I spent a long time trying to find it. The appointment was at 8 am, but I didn't get a call until after 6pm that it was ready for pick up. When I was 5 minutes away from the location, they called to say the car was not calibrating properly. I asked why did they tell me it was ready for pickup, and they said they thought they wouldn't have a problem recalibrating the vehicle.

On September 3,2019 I was scheduled for a windshield replacement. Prior to replacing the windshield the new glass was cracked. So we rescheduled. 3 appointments (10 Days) later! Still no windshield! WWJD. On the 10th day the tech shows up and prior to replacing the windshield he tells me that the store Mgr was refusing to honor the warranty! So I asked him to call this so called Mgr. In our conversation he talked about the age of my car and how they wasn’t honoring a warranty for leaks. I asked him to send me the policy or past work experiences that backed his claim up, but he refused! I asked to speak to his Mgr and he never did. I told him that I would write a review on Safelite and he said, "Go right ahead." I would say something about this Mgr Joe, but I’m saved. But I will say this. I called Auto Glass and they gave me a cheaper quote and promised to warranty my windshield!

While the customer service has been positive, I have had terrible experience with the glass quality. I had my original windshield on my vehicle for approximately 8 years. I just recently used Safelite about 1.5 years ago. Within this time I already had another crack. I do a lot of highway driving. Additionally, only 1 week after having my windshield replaced, I have another crack but it does not appear to be related to anything damaging the windshield. I arrived to work without any issues and went to my car and found a new crack with no indication of damage. I am very disappointed and will be finding out how the warranty process works.

Went in to the office to get my windshield replaced. I was VERY PLEASED with the service. I waited about 1 1/2 hours, which is about right for the kind of service done. The service person also replaced my wipers and gave me a very good price. He was very knowledgeable and helpful with any questions I had. The only thing I want to mention at this time is that it was never explained in the advertising that there is an extra charge for mobile service (if you want them to come to your place of residence or place of business it's an extra $30). I got this information when I spoke to the service person. I told him I couldn't decide whether to come to the office or have mobile service. That's when he told me that it's an extra $30 for the mobile service. This needs to be mentioned upfront.

Don’t Use Safelite to fix a crack in your window because the tech Michael drilled a hole in the crack which made the crack spread across my windshield and now the whole windshield had to be replaced for $225. The funny part is the tech couldn’t find the crack on the windshield when he arrived so, I had to come outside to show him which mean the crack was very tiny but when Michael touched the crack with his drill he caused the crack to spread then he lied and said he Never touch the crack. He lied and I’m not happy with his service and I want my money back I had to pay out of pocket. And I called customer service but it was a Complete waste of time!

The installers at the shop, telling me how the silicone on my vehicle edge of the windshield affect their adhesive from holding a windshield in my vehicle! The silicone was never under the windshield of the frame. What a hoax! When that's their job is to clean and replacing windshields. Plus they replaces cheap windshields. Would never recommend them.

Safelite has great customer service. They set their selves apart from different companies. One reason why is they didn’t have me sitting at the house from 12-5, for 5 hours like I didn’t have a life. Carmen the tech that worked on my window confirmed he picked up my case and he would be there between a 2 hour range, which I feel is fair because they come to you. I also received a text when he was about 30 minutes away. I thought this was very professional because someone might have to run a quick errand close to the house and need to know your close.

This is the second time I've used Safelite. The first time Safelite installed a windshield with a wave in the glass which they replace with no issues. This time I had them fix a small chip, the size of a dime, in my windshield. I've had many chip repairs over the years and this one was average at best. Quantity doesn't necessarily equate to quality.

My experience with Safelight was a total waste! After going to your Cherry Hill, NJ shop, a 30 minute drive from my home and after another half hour waiting, I was told that the new windshield had a scratch in it and couldn't be used. Why hadn't the part be checked before my going to the shop? A home install was scheduled. I was told the technician would arrive between 8 and 12PM. He didn't show. I called Safelite. The Safelite dispatcher contacted him and told him to call me. He did and said he was running late but he would be coming around 2PM. He again never showed! I tried to contact him but he wouldn't pick up and his mailbox was full. I couldn't even leave a message. I wasted an entire day waiting for him. That's 2 days wasted and no repair done.

I was directed to use Safelite AutoGlass by my insurance company Geico. The service started out good until the tech that replaced my windshield didn't install the glass with the correct seals and told me that Geico "didn't authorize new seals". As soon as the tech left I contacted Geico about the seals and I was told that the seals were definitely authorized. Geico called Safelite while I was on the phone and I have only gotten the runaround since then from Safelite. I have had my vehicle available to them at least 4 times within the last month and my windshield is still not repaired correctly. I'm sure Safelite has been paid for the job that is yet to be finished. Terrible customer service too, even the managers are giving me the runaround on finishing my windshield. Worst service ever, would not recommend them to anyone.

Why doesn't ANY one that we speak with setting up our appointment ever ask if we have AAA? If that had been done, I would have paid a lot less money. Also, when I called today and asked if you could apply it after the fact, you said you couldn't, and then asked why didn't I go through insurance. REALLY?? I knew the cost of almost $500 was less than my deductible. Why would I contact them??? Stupid response to my valid question. I wish I can find my prior review of your company so I can add this addendum. All I will do is NOT recommend your company.

Safelite replaced our back passenger window after a break-in. We rarely put the window down, but 15 months later, when our nephew was riding in the back & tried to put down the window, the glass "jumped track" & slid own into the door. The Safelite technician came & fixed it 1 day after I called. It was still under warranty so there was no charge. (If the problem had been the motor, there would have been a charge, but fortunately the motor was just fine.)

I was sent to Safelite by my insurance. My wiper broke my acoustic glass (thicker than others) when I dropped it a few inches. I was informed it was not an installation issue. I have dropped my wiper a little for six years on previous window with no issues. They did not use new clips. I believe it would not have broken if installed correctly and plastic wipers should not break windshield. I am out of 1000 dollars and I have no recourse. It is a scam!!

After they came to my house and replaced my cracked windshield. After it had rained I would noticed water dripping from the compartment that hold your sunglasses just above the rear view mirror. As I looked closer I notice the headliner was all water stained and the glass was not installed straight. They said they would fix it but I wanted my dealer to look at it because it needed to have the headliner replaced and I did not want aftermarket replacement parts. They paid for the repairs but they still have not compensated me for the time I have had to take off work to have it repaired or the gas is has cost to drive back and forth to the dealer. 50 miles one way trip and I had to make 2 trips. Not to mention the time I spent on the phone with reps trying to get it fixed. Every time I call they say it's been sent to corporate and I never hear back from them. I will not do business with them again.

Safelite came to house to repair windshield. It cracked about 7” which was frustrating but there was chance of that happening so... Then they say it will have to be scheduled for the next day at Safelite shop. Then they call back and say no, it will be pushed off for repair two days later because if has to have OEM glass because the vehicle has safety features built into it and they have to order the glass and get it approved with my insurance. I called Safelite and said since it couldn’t be fixed the that day the most convenient place would be another location and asked if that would be ok. Safelite said it didn’t matter which location - whichever was most convenient for me.

Updated on 8/7/2019: They came back and removed and replaced the window. This job was much better but I still have scratches and blobs of adhesive. Apparently the initial job was done by a newbie that should not have been on his own. That's a failure of management. They want to take my car to a car wash to have the detailer remove the goop. I'm not sure I trust them with it. Wicked mad, still.

February 2019 I had a small crack in my windshield. I had used Safelite 4 or 5 times before so I called them 4 months later. Spider cracks started coming from the original repair. They said they couldn't repair it again so I would have to have my windshield replaced. At my expense. I will never use Safelite again.

Originally I had given a Five Star review. After the installation I didn't really check out the work, it was cold and all I wanted to do was get into my vehicle. Months later somebody asked me why the piece holding the windshield in place was popped up. I had it checked only to find out the clips were broken. Now a year later the rubber across the top of the windshield is lifting and blowing in the wind while driving because the other side piece was evidently not put back as it should have been and is not also starting to separate. Had I seen any of this earlier I would have returned immediately. Now I have all kinds of issues with water coming into the vehicle and afraid to drive it because I fear the entire windshield will blow out.

Set up a appointment to have my glass chip repaired in my windshield. Was given a 4 hour window to set and wait for them. They never showed, after calling I was informed that the technician thought I was coming into the shop. Even though I got a email confirming they were coming to my location. Told me I would have to reschedule, I told them I would go to another company.

This is the 3rd windshield Safelite has replaced for me and the most expensive visit. I called their local competitors to get an estimate and Safelite was over 200 dollars more. This will be my last windshield replacement from Safelite.

I have used Safelite AutoGlass for several years and had not had a problem until now. I admit I was stupid, I should have read the fine print. I had my windshield repaired twice by Safelite AutoGlass. I was told both repairs will go towards the cost of replacing the windshield. On vacation a car passing on the right vice left on a three lane highway driving on the shoulder, kicked up a rock and it put a big chip in my windshield. Then it cracked.

Safeco used Safelite as their glass replacement company. Safelite handles ALL of the process. They'll even handle the reimbursement if you decide not to use their cheap-inferior glass. (Safelite own their own Chinese glass company) Expect to wait over 30 days to get reimbursed, AND, expect to provide proof of payment to Safelite for the glass you had replaced. Otherwise Safelite WILL NOT reimburse you, AND will not contact you!

Elizabeth called before she came. She was quick, friendly, and very efficient! Only wish I could give more than 5 stars for this service - EXCELLENT!!! So very pleased with this service. Most highly recommended!

I used Safelite to repair my windshield and to say the very least was very dissatisfied! First of all the technician came to my place of employment to repair a chip in the windshield. He advised me of all the legal information and had me sign a "disclaimer". He advised me that he would contact me once he completed the repair so that I could come back down to lock my car. I never received a call when he was finished. When I left work I went to my car and it didn't even look like anything had been done...I didn't even know if the windshield was fixed. It looked just the same as it had before the technician supposedly fixed it. I contacted the technician and it went directly to his voice mail. I left him a message.

We have a 2016 Nissan Juke - unfortunately our rear glass on the hatch shattered when the hydraulic arm that holds it up let go and went through the window. We scheduled a service with Safelite in Stroudsburg, PA. The total cost of the job would be $520 - we brought the vehicle to their shop and left it with them and went to shop for a while - while shopping they called to let me know that they were having issues with some obstacles while replacing our glass. The issue was they could not get the rear wiper arm off. I chuckled ‘cause I figured this can’t be -- these guys do this every day. So we returned to the shop and I approached the shop manager and told him I received the call about the wiper arm and that I could actually do it and he went and got the “Technician” which is a term I use loosely in this context. The technician basically told me that he could not get the wiper arm off so he left it in the trunk and covered the hole that it goes through with tape.

I drove about 35 miles to pick up my car after a new windshield was installed at their Pine Brook NJ location. As I was getting to this location after hours, pre-arrangements were made to leave my car unlocked in the parking lot with the car key under the floor mat. When I got there, the car was locked with no car key left for me. I had to drive another 70 miles round trip... home to get the backup key and back again to pick up the car. When I called the next day, "Ivan", the Manager was unapologetic. He promised to drop off the car key the next day at 8:30am. Did it happen? NO. When my wife called to ask why, all she got were excuses. Do I have the key now? No. I called customer service who promised an executive would call me back. Did an Executive call back yet? NO. Still no car key. (But they were very responsive and pushy about getting the $100 deductible.)

I paid for the wiper, I noticed it was my old one. Took them a few minutes to come put it on. Smudged up my whole windshield and didn't clean it. First time using it in the rain, it flew off. On the highway during a heavy storm and rush hour traffic. I could have wrecked my car. 0/5 stars.

Filled out the online quote for repair or replace for one 5.5 inch crack. It came back could be repaired and would cost $150. It required prepayment and I scheduled for the next day. I get there and they say "Our new machine can’t fix cracks larger than 3 inches" and want $450 to replace it. They knew when I was charged, they couldn’t fix it. That’s bait and switch and ILLEGAL. I got refunded and left. It’s not over.

First of all, let me start by saying we wished we wouldn't have used this company. I set up the appointment to have my husband's windshield fixed only for the tech they sent out to cut the rain sensor cord in his Maxima. He told me that he contacted his manager to take care of the matter. To make matters worse, the guy said that it was the second time it had happened. My husband took his car to the dealership to get a quote on how much it was going to cost because "Adam" said to send the invoice to an email he had presented us with. After several attempts on getting the matter fixed, they just started ignoring his calls and his emails. Every time he would call, he had a different excuse every time. So with all of that being said, we are in the process of hiring a lawyer. I mean, why should my husband have to pay for something their technician broke? We will never use them again. Furthermore, we didn't like Adam's nonchalant attitude about cutting it.

Today will be the 3rd time my car is going on to “fix” my windshield. I have had water in my car due to their ability to seal my car properly. They did get my car detailed after the 2nd time but my husband and I had to dry the car out ourselves because they did not have availability for that to be done until 3 days later. At this point it is so unbelievable that this is my third time to have it fixed on top on having an awful smell due to water in my car. Do not use this company even if your insurance company recommends them. They clearly do not train their technicians.

I made an appointment with Safelite and they never came so I had to make another appointment. What was so terrible about the first appointment was that I made it for 8am and was repeatedly told when I called the service center that he was a little behind but would definitely service me that day. I had to wait at my apartment ALL DAY and he still never showed. Finally at 7pm I canceled the appointment and made another appointment for weeks later. I had a very busy schedule at the time so the next time I could make an appointment was for 4 weeks later. For the next appointment they came when they said they would and the technician did the best she could to fix my car. I would recommend that you make an appointment for later in the day so just in case they are running behind then at least you can get something done that day.

After a previous Safelite windshield that was covered in sand size pits in just a few weeks, a rock broke it. My insurance fought me on using another, better windshield, so agreed to Safelite again. It took two weeks to for a windshield for a Honda CRV. I complained to corporate about the delay, and got no response. After the windshield arrived, and the insurance company paying for a 2 week car rental since my CRV was unsafe to drive, I got a review request from Safelite. I told them they made a mockery of their commercials, and they asked if I wanted someone from corporate to contact, me. I said yes, and have received deafening silence since. Beware of inferior windshields and long waits, not to mention non-existent customer service.

Made an appt with Safelite to go into the Conyers store because my windshield has camera sensors that they will have to calibrate with new windshield. I was told the appt would take 1-2 hours. When I arrived, they informed me that they never received approval from insurance company even though I had the email to prove it. Then, they said they didn't have correct windshield because insurance didn't say anything about the cameras which requires a specific windshield. When I showed them the email confirmation from their own office stating correct windshield with camera calibration, she said, "Oh we just didn't order it so you will have to reschedule." I informed her that I had taken a day off work and driven an hour to their office so my next appt would be with a different company. I asked to speak to a manager, but he never returned my calls or email. Imagine that!

Safelite said they would come between 9-11am. I didn't get one follow up call saying they're running late or apologizing for the inconvenience. It is now 12:24 and I had to call them. They told me it would be around 25 minutes and they still haven't apologized for the inconveniencing my day. I have a doctors appointment today for my Parkinsons so my energy is usually low. Very unhelpful service.

I thought windshields were made of glass, but apparently Safelite uses cheap plastic windshields. We cleaned ours with paper towels, and while traveling some McDonald's napkins. The scratches that resulted were horrible. We contacted the office in IL that replaced it. We were told by the rude snotty girl who answered the phone that it was obviously something that we did. I told her that we did NOT clean it with diamond encrusted napkins. Paper is not supposed to scratch glass, but it sure as heck irreparably scratches cheap plastic. Our insurance company, Progressive, recommends them.

The Lifetime warranty for Window Replacement is an absolute SCAM. They send a Technician out and the technician makes the decision if the stress crack is because of an impact. My son's vehicle's windshield was originally replaced (and by the way I think it wasn't sealed properly as the inside of the windshield frequently had condensation). Anyway a small stress cracked appeared just below the rear view mirror and then progress overtime to a 24" zig zag.

I took the day off so the tech can come out and repair my windshield - he literally took a glance at my 4” crack and immediately said "I need the windshield replaced". This company is a damn ripoff and will overcharge you for aftermarket glass.

Today at ** Safelite was performing a repair on private property without the owner of said property's consent. When asked to leave property REPAIRMAN was obnoxious to property owner and stated "call the police" and continued repair with no regard to his trespass.

I have requested reimbursement for my glass replacement 4 times to email address provided by Safelite, and have also faxed it over as well and anytime I call Safelite they have no record of my emails.

I had an appointment on Saturday, June 1, 2019 to repair some small chips in my windshield. I was told since the chips were so small and I couldn't tell exactly how many there were, that they would take a look and if I had three or less chips they would try to repair them, but if I had four or more, a full windshield replacement would be necessary. I explained I did not want to move forward with a full windshield replacement, but if there were three or less little chips, I would like to get them repaired.

The Annapolis Maryland Safelite franchise needs an investigation into shady business practices! Someone needs to compile a list of the amount of windshield they actually fix (I mean break) vice how many windshields they actually replace and compare those numbers to other similar franchises. My insurance company contracted them to fix (break) a stone chip in my windshield, they sent a very young inexperienced technician to do the job but, her first priority was to sell me a windshield, not there to fix (break) my windshield. The hard sell started before she even looked at the stone chip.

I was driving down the road a dump truck kicked off a rock and hit my windshield. Called my insurance immediately, they 12/28/18 sent me to Safelite. They repair the chip in one hour. Now 8 months go by. I WAS suspicious because I could still see a prism in the crack. May 22, 2019 8 months my windshield is cracking all the way up. I call Safelite, they tell me 1 out of 99% work. Oh I'm the 1%. Well the tech did not do it right obviously. They said sometimes it's the amount of pressure put on the windshield. What a load of Donkey Dust. A 4 door sedan 2004 Buick Century. They wanted to charge me $369.00 plus tax for a new windshield. They are rip-offs. Thankfully my husband did his homework and getting the windshield installed for half that cost. Never again Safelite. 8 months which you told me it will last forever.

STAY AWAY. Safelite is more concerned with volume than quality. I had a chip repaired on a very expensive windshield and was told it will not spread. 4 weeks later and the windshield is ruined. The repair literally took 3-8 minutes and cost over $100, which would have been fine if it worked. They are also clearly using reputation management software as many of the good reviews seem suspect. I am extremely disappointed.

I do not normally write reviews but Safelite AutoGlass sent out A very nice, kind and GODLY young gentlemen name Alexandra/Alex. He was very professional very understanding and exception kind. Alex took time to show me how A windshield is put in. I'm very impressed that Safelite show be so grateful they have Alex. If we had more young folks like Alex then your business would be greatly blessed. Wow. I'm 57 and was taught ok'd school... GOD 1st and manners. Alex from Safelite AutoGlass was a exceptional young man. K want his parents and Boss to know how truly blessed they are to have him.. Please give Alex a raise for he even took time with me while working to tell me about himself. I asked him and he was a sweet gentle young man that cared enough to speak with me.

0 Stars. We scheduled a windshield replacement; the soonest available appointment was about 2 weeks out. I called twice on two different days to ensure we would be receiving the correct windshield for our vehicle. The day of the appointment we waited for the tech; received a call late that morning that the technician would not be able to make it. We were given the option to either reschedule (again several weeks out) or take the vehicle in to our local shop and were told it should only take about 2 hours. 4 hours later we still had not received a call; we had to call the office and were told the vehicle was done and ready to pick up. Then we received another call from the tech at the office stating they had just looked at the vehicle and would not be able to replace the windshield, as they did not have the correct part in stock. 4 hours for them to barely look at the vehicle, no courtesy call, nothing. Terrible service and overall experience.

Made an appointment to get the Cracked Windshield replaced on my F-150. Received 2 emails from them confirming the date and time, between 8am and 12noon. By11:55 am no one shows up. After 45 minutes of listening to their sales BS I was finally able to reach someone to talk to. At first They could not find my reference number then it got cancelled for some reason. All this took place 12 hours after I got the last email confirming the appointment.

I scheduled Safelite to replace a cracked windshield on my 1991 Ford Ranger. The installer did not mention that he may not be able to replace it because of unseen rust behind the frame. He took out the old windshield and then he and his supervisor refused to put in a windshield and told me I would have to get a body shop to do it. I had to take it to someone else to install the windshield.

This is one of the worst firms in the auto industry, which is saying a lot. They replacing my car windshield, on 11/09/17, but when removing the tape, tore a strip of the car's paint off. The technician, "Norman" was nice, took photos and said that they'd pay for the damage, and to call anytime even outside the warranty period because he had already reported it. I felt in no rush to call them and I was extremely busy at the time.

I used to love Safelite, but they have lost their way. Had my 4th appointment cancelled by them this past weekend. Of course no one bothered to call or tell me it had been cancelled. They waited until I showed up at the store to tell me they had cancelled my appointment and would not be working on my vehicle because they would not do work on a vehicle they had not initially installed the windshield on. Funny thing is the only reason anyone else installed it to start with is because they cancelled my first 3 appointments to have them install the windshield to start with. They had no problem making the appointment when I told them exactly what I needed and they said it would be no problem.

This place kept my car all day. When I went to pick it up it was still not finished. The is closed a 5 pm. They finally gave my car back at 5:45 pm and it was still not fixed. I have to go to the dealership so they can finish the job. Crappy; unprofessional.

I had my windshield replaced in a Ram Promaster. After a couple months of winter was driving and all the oil ran out of the engine. Did not think much of it until I fixed the oil leak and found water. It landed on top of the engine cavity and froze and boiled all winter. How does water get there you ask. Well while fixing the leak it rained and all the water came around the plastic underneath the windshield. I found the bolts were installed incorrectly. After getting everything back together the engine is now rapping.

Booked online to have them replace the rear window in my truck. They gave a time frame to be there between 8-12 but if you pay $15 more you can be the first one for the day. However, they do not tell you that they may not show up until 10! They acknowledged that they can't be there at 8 because their techs start at 8 and still have to go to the warehouse to pick up the glass, so an 8 start time is not possible. So what is the point of being first if they aren't going to be there around 8 given their 8-12 time frame shown online when you book the appointment? I scheduled the appointment on Tues for Friday morning, so they had plenty of time. I called and talked to them and they just don't get it, so I had to cancel after waiting over an hour for them to show up. Hopefully I will get all my money back. Got a quote from Diamond Glass for $220 compared to $300 from Safelite. Hope to never deal with Safelite again!

I have now been waiting for a week for a Safelite office to replace a passenger side mirror on my car. On Monday, April 29, I noticed the passenger side mirror on my car was cracked. I called Safelite, gave them all the information they requested, and made an appointment for Friday, May 3 to have the cracked mirror replaced. Though cracked, the mirror was still functional, and the car could be driven safely.

Never again will I go there. I had my windshield repaired yesterday, and this morning there was a new crack on the windshield. There was clearly no new damage to car/windshield, but they would not even look at it... Just flat out said it is not their responsibility. I called their customer service department and spoke with someone named Arial; she could not have been more obnoxious. Their world class warranty is basically null, and void as soon as you drive out of their shop. I will never go there again.

A horrible experience!!! I saved names, numbers, texts, and emails as a proof. I called and made app. On the day of appointment I received a call of cancellation. The representative made me another app. The next day I received a text stating that my app was cancelled. I called and rebooked and received a confirmation text and email. The next morning received/text/email of cancellation. Later in the day received an email stating that someone was on the way after all - no one ever came. In the end I went with another company.

I had a crack (longer than a foot) at the bottom of my windshield. Geico referred me to get it replaced by Safelite. The guy came between the time he said he would. He was friendly and it was great until 2 days later. My rear view mirror fell off. (I did exactly what he said to do about waiting and not driving my car). I would’ve fixed it myself, but I couldn’t take apart the button to properly glue it back without it falling off. So when I was at work, my mom called for me. They sent me to a place that doesn’t exists!!! We don’t have them locally, but my mom was told that they had a shop close by. I wasted my time walking and driving in circles in a different town for a place that isn’t there. After that, I called, complained etc. She apologized for whoever told my mom about the shop, she said she’ll get the man who installed my window to come and fix it.

My insurance had set me up an appointment to repair my car windshield for Friday 05/03/2019 from 1PM to 5PM. They stated a TEXT message would be sent to me, to let me know when they would be arriving. (I have a toddler who still naps and likes to sleep in so I prefer text). I received a phone call at 8AM and voicemail, which I did NOT pick up since I had a sleeping toddler with me. I parked my car in my front driveway from the hours of 1PM to 5 PM, to make sure they would see the car. I also sat in front of living room window during these areas to make sure I would not miss the technician vehicle.

Safelite is a vendor for USAA - when putting in a claim I was referred to Safelite. They gave me a 5 hour block for their tech to come and replace my windshield. I took the day off, kept the gate open and the dogs in. They never showed and never called. When I called to complain, asking them to now schedule me for an exact time because I had already wasted an entire day, they told me that they would only give me another 5 hour block. I told them that I had already lost an entire day and couldn't/wouldn't do that again, however they said that that didn't matter, they would only schedule me for another 5 hour block.

The process to make an appointment by phone is no good. Had to hold for a total of about 45 minutes between two calls I made to them. Once I spoke to the lady she was very polite, but my appointment was set wrong. I went online and corrected it. The system gave me a different time than I choose. The store manager at the Katy Texas location was great and came to the rescue. Got me an appointment that same day and got my windshield installed. I really appreciated that. I thought that when the repairs were complete they were to vacuum up the glass and clean All the windows. Neither was done. The tech told me I needed to get the truck detailed. I was not expecting a detail by any means, but I thought the website said they would vacuum glass. So the summary is don’t call or book online, go to a store and have it done there. I had two other friends tell me the same thing. However, I will definitely go back back in the future. Thanks!

My Lexus GX 460's windshield cracked and I didn't know the reason. So I called my insurance GEICO to have my windshield glass fixed. GEICO recommended Safelite to come and fix the windshield. The tech showed up on time and replaced the windshield within 2 hours. However, after few days of the windshield replacement, my car's sensors lights were all on, and one time they were blinking like Christmas lights and gave me some codes. I drove the car to the Lexus dealership and the Lexus car dealership told me whoever replaced my windshield did a very poor job and all rain water leaked into the car engine, electric sensor box, floor, etc. All the sensors wires are damaged and will be a big job to fix the car. Now I feel my car is considered as "flooded" car and it will be a problem with its value when I want to sell this car as a used car.

I had service scheduled for yesterday (having pre-paid for my service), and company called to reschedule because tech was sick. He was supposed to come today before 6, and never showed up. I had to call him, at 6:30, and he admitted he didn't even have my windshield in his van. He would have to go back to the shop, and wouldn't be to me before it got dark, so he would have to reschedule AGAIN. This is the worst experience I've ever had with Safelite, and the technician Jerron was very unprofessional. He knew he was running behind earlier in the day, and could not even let me know. More importantly, he didn't even have my glass in his van, so would have not been to me on-time anyway.

Safelite was here, but won’t be here again for another week. They improperly sealed the glass and we have water dripping from the roof area. With heavy rains this week, they suggested putting a tarp on the car. They have no appointments available to fix the leakage problem they caused. The car is not driveable for a week. They will not pay for any car rental either. I do not recommend Safelite! Please share this post.

I had a chip in my 2016 Silverado. Contacted insurance and they set up an appointment at my house (very convenient) so my time frame was from 7 am to 12 pm. I took a half day off work and waited for tech. He finally came at 1145. He spent 2 minutes repairing chip, it looked worse than before he fixed it and he dripped glue all over the rest of the windshield. I told him I wasn't happy and wanted a full replacement. He said no problem and set me up with another appointment 2 days later at same time frame. Well after taking another half day off work the guy never showed up. I called Safelite and they said there was an issue with the tech, I stated that they could've called to notify me. So now that guy reschedules for 2 days after that. Wtf.

We scheduled to replace a windshield on a 1996 Explorer. The service was prepaid and done at his our home. The tech not only cracked the windshield but he managed to get the passenger window off track. He went ahead and glued the windshield in knowing it needed replacing. He also took off with my keys and it was like pulling teeth to get them returned. Now because he glued the windshield in we have to wait another week to get the windshield replaced and they expect us to fix the passenger window. I would never use Safelite again and definitely not recommend them to anyone.

On April 5, 2019 we scheduled an appointment online for service to our home driveway for a small chip in the windshield. The appointment was for Saturday April 13th, between 12 and 5pm. Shortly before 9am on Saturday I received a text message that my appointment had been cancelled. No reason, no way to find out why either. I rescheduled with my online tool for Wednesday, April 17th between 12 and 5pm.

I was quoted 129 less tax to fix two rock chips. When the repair was done they charged me 167. A quote is a quote. Can't trust them. I tried calling the manager of the Bowling Green, Ky store that did the work but he wouldn't do anything.

At 12 pm, because I stayed home all morning, I needed to go to work. I called the tech and there was no ans. I called the supervisor and he said he'd be out later in the afternoon. Great company! No call stating they would be late and no apology!

Had a local Safelite shop fix 2 cracks I sustained on a trip down I-95, 1 about 1/2 at the bottom of windshield and 1 very small one right in the middle of windshield (right in my field of view). It was done 4 months ago. Noticed yesterday the very small one had developed another small crack off of it. Safelite told me it was guaranteed not to spread anymore. When I contacted them I was told I needed to buy a whole new windshield now. A totally useless process they have for repairing one. Will NOT be going back to them!

I had a broken windshield. My only vehicle. I work 2 jobs. I had my insurance company line up a replacement. They chose Safelite. The tech comes to my job pulled windshield then refused to put in new window due to small rust hole the size of a pen tip. Then tells me they will cover the tow to a collision shop to have metal welded in and then they would put windshield in. Left me high and dry. Put old windshield in and I was not able to drive. After using some colorful language. I called FRONTIER AUTO GLASS. NO PROBLEMS???? FRONTIER GOT THE JOB DONE. I will include a picture if I am able to. NEVER USE SAFELITE. NEVER EVER.

I will never go back to a place where you do not know what you are going to be charged for. Everything summarizes in one star when you receive a bill for $250 after your windshield has been replaced, and you were told "please dont worry about the numbers" because the insurance was going to pay for all of it. I called Safelite, and they told me I had to call my insurance. I called my insurance, and they told me that safelite cannot tell me that the insurance will pay for everything because they do not manage their policy, and on top of that, they told me that this company, safelite, knows that the insurance does NOT pay for calibration. You all need to be clear and tell your clients what they are going to be charged for. No need to be shady when, supposedly, you know you offer the best service and best rates.

On 3/28/19, had a rock hit my windshield. On 3/29/19, used the insurance website to enter the claim and the preferred vendor was Safelite so I accepted this choice (rather than find my own). They had a Saturday appointment available which was great. On 3/30/19, the technician replaced my windshield at my home and I provided them my credit card for the deductible.

My car had to be TOTALED out last week due to a faulty windshield replacement by Safelite two years ago. Water had been slowly leaking into my electrical system and flooring but it was not recognized until this year's wet winter and my car happening to be outside more than usual and not in my garage. Safelite inspected my vehicle, took responsibility for the faulty repair, vowed to fix it, and put me in a rental. They then jerked me around for over five weeks.

I had an appointment scheduled for March 27, 2019. I paid the extra money for early bird service to be first on the list. To my Surprise the Tech got there around 0900. My daughter is a college student so the early bird start would work well for her college schedule. The Tech broke the bolt to the windshield wiper and stated to my daughter that he was going to run to Advance auto and pick up a bolt. The Tech left but never returned. My daughter called on Wednesday evening but THE Tech did not return any of her calls. For the next two days she attempted to reach Josh but he did not return any of her calls.

Total scam. Ordered mobile service online and paid in advance like a fool. The tech comes and checks for rust. Apparently, if there is any rust around they can't do the repair. You need to take it to a body shop, have them remove the glass, then repair the rust. Then Safelite expects you to put back on the broken windshield and have them come and replace it (hopefully). But if you have a shop already doing windshield removal and putting it back, WHY NOT JUST HAVE THEM PUT ON A NEW GLASS?

My insurance company forced me to go through Safelite Solutions as it was a glass only claim. Called the first time and Rep. tried to get me to go through Safelite Auto Glass even though the web page was clear you could pick your own glass company. After going around for a bit he said he'd check on Mfg. glass and get back to me at 9 the next day. Around 3 the next day another Rep. called and I advised where I wanted the work completed. She was professional sounding and said she would set up at that location with no problem.

Had a 4PM and a 4:30PM appointment scheduled for 03/08/2019 that was supposed to be serviced by the Lee Summit location. At 4:45PM when I pulled up my work orders it still showed me scheduled so I waited 10 more minutes thinking they were just running late. At 5PM I call the customer service number and pulled my work orders back up just to find that someone at the Lee Summit location had cancelled my appointment time. ** I can assure you that with the lack of professionalism and the lost wages in making my schedule meet your company's service time.

February 12th 2019 Safelite came to my home to install a new windshield. The technician informed me that there was no molding. The company no longer sold it. Was discontinued. I went to the shop the same day and the molding was not discontinued. They scheduled it under warranty and came out the following week and took the windshield back out and put the molding on. In the process of the first installation they damaged the windshield wipers. I took the car to the shop. They said they fix them but they did not. I had to take my car to the dealership and Safelite Auto Glass paid for the repairs but I had to wait an entire day to get my car back from the dealership because Safelite took so long to pay.

I the agent called in a claim with my insured in my office and we selected the shop the insured wanted to use. And the lady told my insured the shop she chose doesn't have a WARRANTY and I assured my insured that the shop she chose does have a warranty policy and stands behind all their work. So my insured was FORCED to chose SAFELITE because your company tells the people they have to go through SAFELITE to be under WARRANTY! That's not RIGHT at all as Safelite has the contracts with most of these insurance companies and STEERS AWAY JOBS from other GLASS SHOPS. I will definitely not recommend Safelite.

I had a windshield replaced this past summer by Safelite AutoGlass after a piece of debris off of a tractor trailer truck hit my window. At the time, the service seemed ok, though the technician was very unprofessional. He had some rap music that was very vulgar blasting from his van throughout the repair, and the shop I was working at at that time was in a very conservative neighborhood. Beyond that, the install itself appeared to be fine. This brings me to today. I recently got the windshield damaged again. There was a chip in the driver side that started to spider crack. On Sunday, my wife and I noticed a small water leak on the driver side of the car on the A-post. After looking closer, I could see that the window urethane was very messy looking in the area where the leak was coming from, so I figured the urethane had a small hole in it causing the leak.

I scheduled an appointment a week prior to have my windshield replaced because here in the Northern Houston area, they are supposedly very busy. I was fine with that. On the day of the appointment I woke up a little late and called to see if I could reschedule to bring it in, and unfortunately that window had closed. I rescheduled with their mobile service and then drove to the appointed location and waited for over an hour, only to have a representative call me and tell me that they had no one available for the replacement. Why would you have the availability listed if you don't have the manpower? I have never ever been through such a hassle. My word of advice (and by the way, I found someone to do the install a LOT cheaper) is don't use them, unless you want to waste your time and money.

This review is for the location on Elwood in AZ. Absolutely DO NOT come to this location EVER! We had an incredibly ridiculous and terrible time dealing with these people. Jose **, the supposed manager, is a liar, a con man, a cheat, and a bully. He will tell you one thing and immediately change it. He will lie to get his way and when you finally have had enough, he will try to make it so you cannot go to a different shop or company. We had our windshield replaced THREE times from Safelite. The first time for an actual crack and the next two for a high pitched whistle that this shop could not and would not fix. We spent weeks fighting with them and it came down to their Manager, Jose, refusing because he felt he was correct. PLEASE, go anywhere else than this shop. They do not deserve your money and you can get better service and repairs elsewhere. If I could give zero stars I absolutely would.

We had a damaged windshield (rock from a big truck) and as I thought the idea of having Safelite come to my work to replace my windshield seemed so much easier than me taking it to a shop. WRONG! I was sent emails from my insurance company AND Safelite letting me know CHRIS would be there between the hours of 8am - 5pm. Since I work 8-5, that seemed awesome! Since it was my wife's car and she will not drive my truck, we felt she could make it one day without a vehicle.