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Protect My Car Reviews

Out of business
4,948,604reviews on ConsumerAffairs are verified
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About Protect My Car

Protect My Car is a premier vehicle service contract provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company aims to provide a hassle-free claims process and ongoing customer service.

Pros
  • All services provided by Protect My Car employees
  • In-house claims process for smoother experience
  • Free oil changes and tire rotations with all policies
Cons
  • Does not cover preexisting conditions
  • Not available in AK, CA, HI, MO, OK or WA

Protect My Car Reviews

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    How do I know I can trust these reviews about Protect My Car?
    • 4,948,604 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
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    How do I know I can trust these reviews about Protect My Car?
    • 4,948,604 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 9 Reviews 980 - 1130
    Verified purchase
    Customer ServiceContract & TermsCoverageTechPriceRefunds & PayoutsStaffBillingRatesRental Car

    Reviewed Oct. 25, 2020

    I was calling a supposed number of Chase Bank that a rep gave me and I wound up calling Protect my Car. Their rep told me about their warranty and how it's a really good deal at a great price. He told me that their coverage protects my car and said what they could do for me. He ended up asking for my credit card and selling me their warranty. They sent me all the paperwork. So far, I'm happy with the warranty I got.

    Before I got Protect My Car, I had received many spammer calls asking me if I wanted to get an auto warranty. I talked with reps from different companies and discussed their warranties with them. Other warranty companies wanted me to pay an enormous amount of money up front. Alternatively, they wanted me to pay a startup fee and I would then have the warranty for 14 days to review it and make sure I wanna keep it. Then, they would charge me a couple of thousand dollars. I never went with them and I got discouraged from them repeatedly calling me after I requested that they remove me from their call list.

    With Protect my Car, I used their warranty, took my car to a dealership and they gave me a loaner car. When I left my service advisor my Protect My Car identification card and told him to contact them if there were any repairs that needed to be done, he called me and said that he had not been able to reach Protect My Car and that he had been on hold for an hour. He said this was one of the reasons why he did not prefer to use warranty companies. I told him that I can call or send an email to the representative that I normally deal with and that rep could get someone to call him back. I got into contact with Tara and she made arrangements for a rep to call my service advisor and get everything processed. This problem could have been due to the time of day or I brought my car to the dealership on a day of the week when Protect My Car had a large amount of phone calls. Still, Tara was able to get things resolved and approved.

    The dealership diagnosed all kinds of things and determined that things needed to be done. My car needed electrical work. They also recommended that I get two new tires. I just paid for my deductible and for the tires and Protect my Car covered everything else. I've only had good experiences with this company and it's due to the rep I've been dealing with. She has a great personality and cares about dealing with people. She is a customer service specialist who is committed to Protect My Car and her job. There was a time when I called in to cancel my coverage and I talked to her. She resolved issues and told me to stay in contact with her for any concerns and she would help make sure everything is okay.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    TechSales & MarketingPriceStaff

    Reviewed Oct. 25, 2020

    I purchased a service contract for my vehicle in case anything huge comes up and I can't really afford it out-of-pocket, it would help with the cost. The interaction with the rep of Protect My Car was fine. He was generous, nice and he gave me a discount.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thanks for those comments. We appreciate your taking your time to provide them. You are right, too. When that first big expensive repair happens, especially on a holiday or on vacation, and Protect My Car takes care of it for you that is when you know you made a wise choice to protect yourself and your budget. That is what gives you good peace of mind.

    Thank you again for those very encouraging comments.

    Verified purchase
    Coverage

    Reviewed Oct. 25, 2020

    I had a claim with Protect My Car for an oil change and things went great. This insurance has been good for me and other people should try it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for sharing your positive experience with everyone. We appreciate your business.

    Verified purchase
    CoverageStaff

    Reviewed Oct. 25, 2020

    My daughter's car is a BMW and it's about 13 years old. I figured it needed some kind of coverage. Protect My Car offers and covers oil changes and tire rotation. That service is 120 some dollars so that was a good reason to get their program. Their people were good. They were informative and tried to assist every way they could. Most recently, we put in a request for an oil change and they managed that very well. They do what they're supposed to do.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Great comments, and we thank you for providing them. Good peace of mind is what this coverage is all about. We are very happy to have been able to help you with the coverage for your daughter's vehicle. It really makes sense to protect yourself against these very expensive repairs. Incidentally, we are one of the few companies that offers coverage to folks with older, higher mileage vehicles.
    The best part is, we are here to help you the next time you need us as well.

    Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffRatesHonesty & Transparency

    Reviewed Oct. 24, 2020

    I like Protect My Car’s price. They cover everything except the gas and I'm very good with the customer service. The last company I tried, I told them I had to go home and talk to my family about it, and the salesman was very pushy. When I told him that I gotta have some time, he asked how much time I needed and I said that I would call him when I want to. Then he thanked me for wasting his time. I said that he just lost a sale. The guy was uptight and I didn't like that.

    The package with Protect My Car was good and the reps did a great job. I had to switch a couple of times because this one person was misleading at first because I was planning on canceling it. They offered to drop the rate and then, I found out that due to my vehicle, I had to keep it up at this rate, which was no problem. It's lower than what they had me at. Then, there was another lady who handled everything. She gave me her email and she told me to email her for anything I need and she would take care of it or to call her personally. If it's like that on the service and how much I'm gonna be paying, then that's why I should stay. Protect My Car is well worth it. I'm about to get some stuff repaired on my truck like the oil change. I'm paying $70 for my truck for the oil changes and I get three oil changes a year. There's no other auto warranty company that will do that. Also, they’re not pushy. I’d tell people to get the warranty.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Thank you so very much for your comments.

    Verified purchase
    CoverageTech

    Reviewed Oct. 24, 2020

    I have an oil shaft that they aren't fixing. I asked what was covered, they said everything - the whole drivetrain was covered. But soon as I took it to the main dealership, they said, "We don't cover that." So I'm about to get up out of there in a minute.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. Since we do not have an estimate or claim filed for the oil shaft repair you mentioned, we would recommend you have a shop of your choice complete an estimate for the repair and have them file a claim. If you have any questions or need any help doing so, please call our claims department. we are here to help.

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingRates

    Reviewed Oct. 24, 2020

    I was dialing an 800 number, selected the wrong number and got connected to Protect My Car. I spoke with their representative and he sold me into getting the warranty with them. I have it on a monthly payment plan. PMC is probably one of the best purchases I've ever made. Everything is great. So far, I made a service request for an oil change and one for the repair of a rack and pinion in my car. That was pretty pricey.

    What happened the representative from PMC that spoke to the mechanic only quoted that I had 50% coverage and not 100% coverage so there was a little problem with the pricing. I called PMC and even before I got into my story, the representative that I spoke to was already aware of it and was working on taking care of it. He called me back 10 minutes later to tell me that everything was okay and not to worry. All I had to do was pay my $100 deductible. The service that I received was phenomenal.

    When something sounds like it's too good to be true, sometimes it is. But in this case, it was flawless. I hate doing surveys but for PMC, I would do it because that's how good of a process it was. They lived up to everything that they told me that they were gonna do. There was a $200 deductible because of what the mechanic wanted to charge and what PMC was willing to pay. But because of the mix-up at the beginning, they would pay the rest so it was good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We are glad we were able to resolve the issues you had with the repair shop and help you with your repairs. As always, of course, please do not hesitate to call us if you need any help understanding the coverage specified in your policy. We are here to help and make sure your experience with Protect My Car.com is a positive one.

    Thanks again for your comments. We look forward to hearing from you any time you have any questions.

    Verified purchase
    CoverageTechPriceRefunds & PayoutsMaintenanceBilling

    Reviewed Oct. 24, 2020

    The water pump of my BMW was leaking. I went to the dealership because I didn't want to rent a car but then they didn't have any cars available. Protect My Car's policy indicates that I can only have a car rented out for a few days and that part of the coverage was very limited. I'm in New York and everything is expensive. So, I was never gonna get much back from using Protect My Car for the rental process especially since the dealership took my BMW for a week and the process of getting payment through Protect My Car took that long.

    The process was straightforward though. The dealership did my water pump and an oil change that Protect My Car also covered. They spoke to the maintenance concierge of BMW and got the work paid for. I went and paid for the coolant and the $100 deductible. For me, it came out to be $300 which was still cheaper than the $2800 cost of a water pump change. The warranty I got was worth it. However, I have since found Endurance and they offer more coverage for less. My car has about 98,000 on it and I have another 2,000 miles until the turbocharger might start to go. That's a part that's not covered by Protect My Car but is covered by Endurance. I will be switching over to them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. The main purpose of the coverage is to assist with the cost of repairs. however, we do provide reimbursement for car rentals as outlined in your coverage booklet. Even if it does not cover the rental cost completely, every little bit should help.

    Thank you for choosing protect My car and thank you for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechSales & MarketingPriceRates

    Reviewed Oct. 23, 2020

    I bought a 2013 Honda XRV to add to my 2016 Chevy Traverse. I inquired with Protect My Car to get a quote for all of my vehicles and the price was great. I added all of my vehicles to my policy and so far, Protect My Car has been great. There has never been a time that I had to have something done and I wasn't able to get adequate customer service and a lot of knowledge. I'm totally impressed with how they handle business.

    I've never had a problem filing a claim with Protect my Car. Thus far, I've had more problems with the mechanics doing the work and them trying to get over as opposed to Protect My Car keeping them in perspective. Everything is covered by my bumper to bumper policy with them. This company has been great by me in the five years I have been with them. Other people should go for their warranty.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Great comments, and we thank you for providing them. Good peace of mind is what this coverage is all about. We are very happy to have been able to help you with the repair to your vehicle. It really makes sense to protect yourself against these very expensive repairs.
    The best part is, we are here to help you the next time you need us as well.

    Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPriceRates

    Reviewed Oct. 23, 2020

    I wanted to make sure I had protection on my vehicle. Protect My Car called me and we discussed the price and the mileage. I got a contract with them and they seem pretty good. I had an oil change and the claim process was not difficult. It took one day.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We are glad to hear the claims process went smoothly and you had a good experience. Thank you for being a valued customer.

    Verified purchase
    Customer ServiceCoverageTechRefunds & PayoutsMaintenance

    Reviewed Oct. 23, 2020

    My experience with Protect My Car is terrible. They told me whenever my car breaks down, whatever that's messed up on a vehicle, it will be covered. So, I take the car to the shop thinking I'm covered, and I'm not. I'm only covered for an oil change. I still got to come out of my pocket a couple of thousand dollars. It wasn't what I thought it was. I'm paying $107 a month for some car warranty, and it's not even covered. So, I'm gonna call and cancel it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. Our policies are intended to help customers with mechanical breakdowns, which are almost always unexpected and very costly. Maintenance and wear and tear items are, however, not covered by a mechanical breakdown service contract. Maintenance of a vehicle and replacement of wear and tear items is something you can schedule and plan for financially. To keep the policy cost down, vehicle breakdown policies do not cover the cost of maintenance and wear and tear items. Adding these services to a policy would make the monthly cost of the policy too expensive for most people, especially for those on a budget.

    Items like you had replaced, including windshield wipers, break pads and rotors are wear and tear items. They do not break down, they wear out. Other such items include batteries, light bulbs and tires.

    Your coverage includes the engine, transmission, A/C and many other components that would be very costly to fix on your own without help from the coverage. We hope you will consider these facts before you decide whether to cancel your coverage.

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed Oct. 23, 2020

    Protect My Car was the first one I called. I liked their SEO ranking on the Google search results. After I made the purchase, the receipt came but I had to wait for a month. So, you have no proof that you just made a purchase. There should be an email confirmation or anything that says, "Hey, thank you for joining Protect My Car.” They paid for some maintenance and the process was simple although the hold time was long. But it was the guy’s first time doing it. It probably took about 15 minutes and the whole thing took about 25 minutes.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for the five stars. We are glad you are with us and we will work hard to make sure we meet and exceed your expectations.

    Verified purchase
    Customer ServiceTechPriceStaff

    Reviewed Oct. 22, 2020

    I had a 2006 Durango and it was starting to show its age. So, I might as well get a warranty on it. In case parts start going, those would add up and get expensive over time. Protect My Car gives you a monthly plan. I was expecting when I first got it to be 200 to 300 but when they told me it was 94, I was amazed. It’s not too terrible. I've spoken to a couple of reps when I had to transition the warranty to a new car and when I had a few questions about it when I needed them. So far, their customer service has been top-notch and helpful. The only time I've ever needed to use Protect My Car was when I got an oil change for my current car and they were easy to work with for the dealership.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for those thoughts. It means a lot to us to know our hard work pays off. Thanks for the five stars and the great review.

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Oct. 22, 2020

    I was with CarShield but then I saw Protect My Car, I wanted to get their service with them and try it out. Having a warranty would help us out. A month went by and my husband and I were debating on what service would work best for us. We tend to use Protect My Car than CarShield. CarShield only had a package that compares with the year of your car. But with Protect My Car, it doesn't matter what year your car is. They also help you regardless of whatever service you need. My husband and I agreed to drop CarShield and now, we just have Protect My Car.

    We get an oil change often and we didn't have to pay for anything. That's the only service we availed of so far because my vehicle is still new and I don’t have any trouble with it right now. But Protect My Car still saves us money because my husband has the Ford F-150 truck while I have the Ford Fusion. When we have oil changes, they’re like up there - his is more than mine. It’s very affordable when you have little change in your pocket and not spend on that kind of stuff. We love Protect My Car. Their customer service is beautiful and they work with you. I've never had a bad experience with customer service. I would highly recommend the warranty to a friend and to people that I meet. I talk about Protect My Car all the time. This time with COVID, everybody is hard up with their funding.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing for each of our valued customers..
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Please let us know who you have referred so we can thank you this way.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceCoverageTechPriceStaff

    Reviewed Oct. 22, 2020

    I purchased an Audi A7 and I wanted to have some kind of extended warranty on it. I wanted a really reliable company to do that so I did my research and came up with Protect My Car. The person I talked to explained the warranty and what my deductible would be. I am a retiree and I had little perks there that I could deal with. The rep did very well. He went through it very sensibly to let me know what was going on, how much would be covered or how to contact someone if I have problems, how to deal with the dealer and to make sure that I call them first before I have any repairs done. These were precautionary things. If the rep didn't explain something, I asked him and he was were able to explain that too. I had a claim for an oil change and the process was very easy. I chose the dealer that I wanted to do the work and they handled everything else. Overall, I'm 500% satisfied.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    We do work hard to make sure this protection is affordable for everyone’s budget and that all of our customers get the help they need when they need it. It’s all part of not just doing things right but doing the right thing for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Customer ServiceCoverageTechMaintenanceStaff

    Reviewed Oct. 22, 2020

    I want the assurance that I’d get the car fixed if something was to happen to it. CarShield didn't offer me the protection I wanted whereas Protect My Car did. They were excellent. The rep answered all my questions. He knew what he was talking about. Knowledge-wise, he's very up-to-date as far as what was covered and what wasn't. The guy even went beyond his normal job and he assisted me in getting an OEM part for my car, whereas I saved money there versus going through the dealer to obtain the part. So that really helped me out.

    I have filed a few claims and the process was very easy. My experience was outstanding. I feel that I could go anywhere and can rest assured that if the car breaks, I can call and they'll come tow to a repair shop or wherever I desire. I feel very confident. It's better to be covered than not have the service and wind up paying excess money to repair a car. I have spoken to a few friends and recommended Protect My Car over anything else.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. It is very important to everyone here at Protect My Car that we provide the most professional service possible. We want to end each day knowing we have helped a lot of people with vehicle problems that could have ruined not just their day but their budget for months to come. That's why we provide individual help to each customer based on their needs

    It means a lot to get comments from our policyholders that let us know we are doing just that.

    Thanks again for your comments.

    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed Oct. 21, 2020

    I needed an extended warranty and Protect My Car reached out to me when I had my Pathfinder. The service was really good. When I needed to make a claim, it went off with no problems. The claim was for my transmission. The dealer thought there was wrong with it. But the transmission was under warranty so the dealer took care of that. We found out later that it wasn't the transmission but the alternator. Protect My Car took care of that. I extended my warranty over to another vehicle that I purchased, which was a Mercedes. So far, I have no complaints about Protect My Car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceTechStaffBilling

    Reviewed Oct. 21, 2020

    A young lady called me and she was pleasant. She was really informative and signing up with Protect My Car seemed like a good idea when she called, so I did. I’ve made two payments so far and I got the free oil change. The process was great. I called them, then they told me that the dealer had to call from their phone. They called and it was taken care of right away. It’s been a good deal and I’m glad that got them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We are very glad you chose Protect My Car. With great rates, towing, maintenance and repairs covered, not to mention rental car reimbursement, it just makes sense to get some protection before you vehicle breaks down and leaves you stranded on the side of road.

    Thanks for your comments and for choosing Protect My Car.

    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed Oct. 21, 2020

    I always have some kind of protection for my car and this time, I tried Protect My Car. I chose them because of the way they do customer service. The rep I talked to was very nice to me when she explained the policy and the things that are covered. I got fully convinced about the details she showed me. I used them for an oil change and I gave the info to the guy I usually drop my car at the dealership. He contacted Protect My Car and it was easy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for sharing your positive experience with everyone. We appreciate your business.

    Verified purchase

    Reviewed Oct. 21, 2020

    I just picked Protect My Car and I have two vehicles on the warranty. I like that they give a free oil change.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for the five stars and for choosing Protect My Car for both of your vehicles. We are glad you are with us and we will work hard to make sure we meet and exceed your expectations.

    Thanks again for a terrific review.

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Oct. 20, 2020

    I just bought a Mercedes, so I wanted to make sure it was covered. Protect My Car's price was right. Their reps were very knowledgeable. Good customer service. They take care of you. I took my car in for oil change a month after I had the car and everything went smoothly. I called and the reps told me exactly which way to pick and made sure it was covered before I did it. I know that my car will be covered for anything so it gives me a good sense of security knowing that if something goes wrong, I have the Protect My Car to cover.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We could not have said it better ourselves. It really is a team effort here to make sure the coverage is hassle free for policyholders. It is comments like yours that let us know we are doing just that. That really makes our day.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for those great comments.

    Verified purchase
    TechRefunds & Payouts

    Reviewed Oct. 20, 2020

    I talked to one of the young ladies and I liked what Protect My Car was offering. I needed them for a tow fee, and then I had something wrong with the car and they paid for that. They were there, worked with me and did everything. Everything went fine.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and glad we saved you so much money. That’s what a good policy is supposed to do.

    Thank you once again for providing your experience with Protect My Car. We know you will find us attentive to your needs and the coverage will save you a terrific amount of money. That is what good coverage is supposed to do.

    Verified purchase
    CoverageTechSales & MarketingStaff

    Reviewed Oct. 20, 2020

    Oil changes and certain things are covered by Protect My Car but certain things are not. I understand it's the policy and that we are responsible for maintaining our vehicles at a certain point. But for the money that I'm paying, $107, I'm having problems with the things that they don't cover and I'm questioning myself about the integrity of the service. Every time I talk to a mechanic or I go to a place to get something done, they tell me how it's like a scam because they don't really cover anything. Also, I just re-signed because one of their sales representatives convinced me. She said that it was what I needed and that I wouldn't want to run into a problem right now. But I don't have that problem. I maintain my vehicle and I don't have the factory warranty because of those reasons. All in all, my experience with them was not pleasant.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. we are sorry that you feel your experience with the coverage has not been a pleasant one. It is surprising that a mechanic would express that opinion. Sometimes mechanics don't want a professional adjuster looking over their shoulder to make sure that the right repair is being done and that an unknowledgeable consumer is not being taken advantage of. Protect My car spends over One Million Five hundred Thousand Dollars each and every month paying for the repairs to our customers' vehicles. That is real money that our customers do not have to spend on car repairs.

    As for what is covered, please review the coverage booklet. All covered components are listed right there so you can have peace of mind knowing exactly what is covered. As always, of course, please do not hesitate to call us if you have any questions. we are here to help.

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Oct. 20, 2020

    Anything that was on my car that was under my warranty, they fixed it right away. I've filed several claims with them. They were always on time. When certain parts of my car went out and I had to have it fixed, I took it to the Mercedes dealership and they called Protect My Car. They took my car and fixed it right away. Protect My Car is a good company. They're great. It's been a great experience with them. But right now, with the COVID thing going on and me not being able to work, I got behind a month and I need to cancel my warranty. But once I get back on track and we go back to working, then I'll be back with them again.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    TechPriceRefunds & PayoutsMaintenanceStaff

    Reviewed Oct. 19, 2020

    Recently, I had car issues and I was able to speak with Kathy. I was able to reach out and she helped a lot. Not only did she help with my situation I was going through, she informed me on how to be mindful of wherever I go to get my vehicle fixed to make sure they're doing what they're supposed to do. I was taking the car to a dealership to get the oil changes. They told me something and charged me beaucoups about it. It was really high. I didn't have the money to get those things fixed. I was also getting some stuff done at another auto shop and they weren't informing me that it was time to get my transmission serviced.

    When I tried to get it fixed through Protect My Car because I wasn't doing the maintenance properly, they couldn't grant me the assistance. So what they did was help me reach out to the company that the shop that I went to during the time my service was due to see if they could help me. But then they said that they were not liable and that they just look at it. They said that they don't tell me anything and that was not what they do. So Protect My Car told me right there that I didn't need to go because they were not doing what they were paying for. They've been really great to me. I'm grateful for having it. My husband was a little iffy about it but he is starting to like it.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. You raised an important point and one we caution all customers about. Repair shops may choose to do unnecessary repairs, or over charge for needed repairs. It is important to have a professional adjuster in your corner making sure that each repair is the right repair and that it is being done at the right price. That is an additional benefit that makes this coverage even more valuable.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePriceStaff

    Reviewed Oct. 19, 2020

    All the services have been fine. When I called them, they respond. But when I went to put in a claim, I had to go back and look at my policy because the reps called me and said, "You have to pay who did the work. 'Cause you have to pay half the amount of product." I said, "Are you serious?" So then he said, "Yes." "I had to go look at my policy. And it did say that.

    The garage put in a new water pump gasket, lower hose and antifreeze that I couldn't believe they charged me $52 for. It came to 1,644.06 and I wound up paying $1,000 for all of that. It looks like Protect My Car only paid the $600. I was gonna cancel them because why do I have it if I'm paying a lot? Why am I paying $135 a month if I gotta pay this crazy amount? I just retired, I’m on a fixed income and I can't afford. I'm not paying a 135 a month and then I'm paying more than what Protect My Car would pay.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. we certainly understand what you are saying. The coverage pays 50% of the cost of mechanical repairs, and pays 100% of the cost of oil changes, as well as towing, and road side assistance. Other maintenance, like replacing antifreeze, would not be covered since they are not mechanical repairs. That keeps the premiums within a reasonable range for most folks on a budget and helps them pay for expensive car repairs.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceCoverageTechMaintenanceStaffBilling

    Reviewed Oct. 19, 2020

    I tried CarShield but they didn't do anything for me. I tried to take a car to get fixed but they wouldn't fix it. I called Protect My Car, I got the claim, and that was it.

    The rep told me about the warranty and told me about the free oil changes. What I'm only concerned about is CarShield will pay all of your repair bills, but Protect My Car only pays half. Other than that, I did an oil change and it came out pretty good. If my car breaks down, I can call the tow truck and they come get me, and the car gets taken care of.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We should note that other companies will pay a full repair bill, but only on certain select components. That list of components gets much smaller the older your vehicle is and the more miles it has on it.

    Our Ambassador coverage was created for older higher ,mileage vehicles that cannot qualify for coverage with other companies. Almost any mechanical repair entitles you, the coverage holder, to a 50% reduction in repair costs. Plus, the coverage pays for oil changes, tire rotations, reimbursement of rental car expenses and many other benefits, including towing and road side assistance. And we provide all of these benefits for a low monthly premium that is easy on most budgets.

    Thanks again for choosing Protect My Car and for your comments.

    Verified purchase
    Customer ServiceCoverageTechPriceMaintenanceStaffValue

    Reviewed Oct. 19, 2020

    I wanted a service warranty on my car so I don't have to pay extra. My daughter told me about Protect My Car and she said they were good. Their reps called right on and they could get things done. They were also really good in answering my questions. When I had claims, they took care of them right away and I didn’t have any problem. The first one was when I needed some work done on my Chevrolet Equinox. They replaced the oxygen sensor and took care of it with no hesitation. Then, I did the oil change on the car and they went ahead and covered that. The shop called them and they took care of it with no questions. Protect My Car's service is good quality and worth the money. I’m happy that I went with them.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates

    Reviewed Aug. 28, 2020

    I have an older car that doesn't have a lot of miles and I was laid off of my job due to the pandemic, so I thought it would be wise to try to get something in the event something occurred with my car. I wanted to make sure that I could be able to maintain the vehicle without incurring big price tags with repairs. I received a call from a Protect My Car representative and she was very thorough and knowledgeable about the product. She went over everything with me and gave full information about what was covered. She told me I would get an email within this number of days and I would receive this information. I knew what to expect every step of the way, so it took a lot of guesswork out.

    I had a lot of questions, so the representative remained calm, answered all of my questions, and handled everything in an extremely professional manner. She also left a number available to me if I had any additional questions after that. I could always call and talk to someone about any other concerns I may have had, but I didn't have any 'cause she covered everything for me. That's why I went with Protect My Car. As far as the coverage for the warranty, everything was reasonable. They were even able to get me in a plan where I had no deductible. Whenever any repairs are made to my vehicle, I don't have to pay anything out of pocket, which was a great blessing when I had to take my car in.

    I just provided the documentation that was needed and the service manager had the most communication with them. She made sure that she got everything moving as well. It was a slow process but that was to be expected due to the COVID. My car was at the repair place for about three weeks. However, she did tell me it would be a little while before they would be able to get to my vehicle because of the pandemic. Otherwise, everything was taken care of. The service manager also made sure they were able to put me in a loaner. My daughter was expecting and my mom had chemo treatments, so it was critical that I had a vehicle. All in all, this year has been really difficult and I'm grateful that I have Protect My Car available to assist me.

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    Protect My Car
    Response from Protect My Car

    Thank you for your review. It always nice to hear when a customer has a good experience. We know you will save a lot of money with this coverage. Thank you for choosing Protect My Car.

    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed Aug. 26, 2020

    I got a service contract just in case my 2014 Subaro starts having trouble. Protect My Car's rep called me and told me how much their coverage was. It was reasonable and it suited my needs. So far, things have worked out well.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We totally agree with your decision to protect yourself and your budget from the high cost of repairs.
    It really does make a difference to have a professional adjuster discuss the repairs with the dealership or the shop you choose to use. We can not only make sure the right repair is being done, but done right and at the best possible cost for you, our customer.

    Thank you for choosing Protect My Car and thanks again for your comments.

    Verified purchase

    Reviewed Aug. 26, 2020

    The sign up process with Protect My Car was very nice and easy. I've only had an oil change so far and it was fine.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you very much for those comments. We really appreciate them. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service, all with low monthly premiums tailored to fit your budget. That’s what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your comments.

    Verified purchase
    CoverageTechPunctuality & SpeedRefunds & PayoutsRental Car

    Reviewed Aug. 25, 2020

    I had a warranty before when I purchased my car and the insurance was too high and they didn't cover as much as what Protect My Car covers. With Protect My Car, I like that I could pay it on a monthly basis and they gave me a 30-day waiting period. But I'm going to stop the warranty on both of the cars because I can't afford to pay it right now and it doesn't cover a lot of things that I thought it was gonna cover. When I put my car in the shop, I ended up having to pay for my service. There's a lot of stipulations and things about it I don't like. It's a hassle to me. I've had it for a little bit but I wouldn't knock anybody else that may wanna get it.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. we completely understand. We have, in fact, been working with our customers to provide needed financial help with their premiums and costs due the shutdown. Since you may benefit from that help., we urge you to give us a call.

    Thank you for being a valued customer of Protect My Car.

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Aug. 25, 2020

    When I was signing up with Protect my Car I initially got a rep who was very pushy. My wife told me to hang up on that rep twice. Then, I got a nice guy who sold me on their coverage. Right after we got their coverage, I told them that my car needed an oil change and that the change of oil was overdue. I took it to a Jiffy Lube and Protect My Car took care of that.

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    Protect My Car
    Response from Protect My Car

    Thank you for the review. We are glad you are with us and we will work hard to make sure we meet and exceed your expectations.

    Verified purchase
    Customer ServiceCoverageSales & MarketingStaffRates

    Reviewed Aug. 24, 2020

    One of Protect My Car's representatives called and was advertising and she caught my interest. She sounded so down to earth while she was explaining the company. The coverage is great and it's been good so far with them.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It is very important to everyone here at Protect My Car that we provide the most professional service possible. We want to end each day knowing we have helped a lot of people with vehicle problems that could have ruined not just their day but their budget for months to come. It means a lot to get comments from our policyholders that let us know we are doing just that.

    Thanks again for your comments.

    Verified purchase
    Staff

    Reviewed Aug. 24, 2020

    The rep from Protect My Car with whom I worked with was very nice.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Short and to the point. Thank you for those comments. It does make a difference when the people with whom you are dealing really treat you as an individual, with individual needs. We very much appreciate your business.

    Verified purchase
    Customer ServiceTechPriceRates

    Reviewed Aug. 23, 2020

    I needed a service contract so that my car will be protected in case of a breakdown. The price of Protect My Car was more convenient for me. However, the first claim I had was a hassle. I was just having to call in and then I had to call so that they could speak with a mechanic, and the mechanic was so busy that time and he said he had to stay on the phone for so long. At first, he didn't even wanna take that time to call. He said that they keep on hold for too long. I thought that was when they were backed up because of the Coronavirus. I ended up having to stay on hold for a while before I was able to get someone on the phone. The hold time was about 20 minutes. But the second claim I had was okay.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments and your patience while we handled your claim. We know it was difficult to get through to our claims department for a period of time. Due to the pandemic shutdown, we transitioned our employees to a work from home status. We have kept all employees on the payroll and they have really come through for us and all our customers. We did check on the issue you mentioned and it has been handled.
    We do apologize for the delay and we hope you will understand that the pandemic caused trouble and delays for everyone.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceCoveragePriceRefunds & Payouts

    Reviewed Aug. 23, 2020

    I had another company and when Protect My Car called, I dropped the other company and ended up with them. They were cheaper. My husband and I have the same type of car and we've both had service done. It went well, although the service people were saying that Protect My Car took a long time and had them on hold for a long time. Also, my husband paid for an oil change and didn't realize that it was already covered by Protect My Car. I took a picture of the receipt and emailed it to them. It's been about two weeks and I haven't heard anything. But other than that, everything is good. I’m glad I have them.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We do regret the delays you experienced. We have transitioned to a "work from home" status due to the pandemic. Unfortunately, that transition caused some delays. We are very proud that our staff has been able to work so well and so hard from home during this pandemic. We very much appreciate your patience during this time. We chose not to lay off any employees, but to ask that they work from home during the shutdown. Thanks to their tremendous effort, we are able to provide full care and services for our customers and potential customers (although, regretfully, some delays did occur during the transition to work from home). We treat our staff, employees, agents and adjusters, as well as our customers, as family. They, in turn, have really stepped up to help our company continue to provide outstanding service to our customers. We could not be more proud of them, or more grateful to our customers.

    Thank you for choosing Protect My Car.

    Verified purchase
    CoverageTechPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Aug. 22, 2020

    I heard about Protect My Car on the radio and it seemed like a good investment for my car. But all the things that ever went wrong with my car were things that they didn't cover, so I had to pay for those myself. The only thing I benefited from using their policy was that I got two oil changes and I had someone tow my car one time. At first, I wanted to purchase a service contract because I thought it was gonna be helpful for me on repair parts, but in the long run, it wasn't. It wasn't really beneficial for me to get the policy at the end of the day because I can just pay for oil changes.

    I wouldn't recommend it to anyone unless they have something serious about to happen to their car, like if the engine is about to blow up. But overall, I had a good experience. When the broke down, it was late at night and they picked up right away. And the tow truck guy didn't take 30 minutes to get to me. I just didn't get what I expected and I should have looked into it more before I decided to get a policy with them.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We understand completely. Remember, our policies are intended to help customers with mechanical breakdowns, which are almost always unexpected and very costly. Maintenance of a vehicle is something you can schedule and plan for financially. To keep the policy cost down and provided help for the unexpected breakdowns, vehicle breakdown policies do not cover the cost of maintenance and wear and tear items (except for oil changes and tire rotations which ARE covered). Adding these services to a policy would make the monthly cost of the policy too expensive for most people, especially for those on a budget.
    Tires, batteries, gaskets and seals are maintenance items. That means that they must be maintained and replaced at regular intervals. The purpose of the policy is to pay for covered component failure, not items that must be replaced at regular intervals as they wear out. In short, you can plan ahead for regular maintenance. You cannot see a component failure coming. That is where the coverage really helps.

    Thank you again for your comments. Please let us know if you have any questions.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 21, 2020

    Protect my Car had great deals and offers better than other warranty companies. I went with them and their rep provided excellent service. If I have any questions, I can call customer service. Getting my free oil change through them was easy for me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those very insightful comments. We do spend a lot of time with customers making sure they have all the information needed to make an informed choice regarding their coverage and ways to get the most out of their coverage. We spend over one million dollars a month helping folks with the cost of auto repairs and we are grateful to each and every customer who puts their faith in us.

    Thank you again for your comments.

    Verified purchase
    CoverageStaffBilling

    Reviewed Aug. 21, 2020

    Protect My Car had low payments. The representative explained the coverage very well for me to understand it. Now, my car sometimes gets to a certain mile and it starts shaking. I wanted to see if the policy would cover it.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments and for choosing Protect My Car. Remember, you can choose any licensed repair shop (or dealership) to take a look at your car to find out what is causing the shaking. Have the shop call our claims administrator right away so they can work together to get resolve this issue. Helping you, our customer, is exactly what we are here for and the reason you got the coverage. So take advantage.

    Thank you again for your comments.

    Verified purchase
    TechPriceStaffRates

    Reviewed Aug. 20, 2020

    The contract on my vehicle had expired and needed some just in case I get in a tight jam and I need some assistance. I was with CarShield but I did not go back because the price was not reasonable. They tried to go up on a price on me so I tried something different. I went with Protect My Car because once I heard it, I felt like it was a no-brainer. It went smooth with their rep. I've reached out to see how to use my free oil change and that was smooth as well.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Customer ServicePriceStaffRatesValue

    Reviewed Aug. 19, 2020

    I got an enormous amount of phone calls saying that the warranty on my car had expired. I drive an old car and I don't wanna have to deal with those expenses. I looked into it and the price that another company quoted me was almost $400 a month. Then, I was looking for something about oil changes and when the Protect My Car rep caught me, I asked if it includes oil changes. He said it doesn't but he got the underwriter on the phone to have my plan include that for at least 12 months. It was a great value. They were a fraction of the cost of the other people who have been calling me and they threw in what I asked for. Also, everybody I talked to was amazing. I used it for an oil change and Protect My Car was fine.

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    Protect My Car
    Response from Protect My Car

    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.

    Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.

    Profile pic of the author.
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Aug. 18, 2020

    I am writing this review after speaking with one a Protect My Car "Supervisor" over the phone. I signed up for the Protect My Car Service only because they offered me a "first-time caller promotion". The promotion and service warranty sounded like a great deal so I decided to go ahead and sign up knowing that I could always shop around and cancel the service within 30 days. After looking into other companies and customer reviews I quickly realized that Protect My Car was not for me.

    I called the customer service line to cancel the policy and be refunded for the payment, but the "supervisor" was extremely difficult to communicate with. I stated over 15 times that I wanted to cancel the service and be credited for the down payment, but this representative did not get it. She kept trying to sell me more coverage and was unresponsive when I reiterated that I wanted to cancel. She was extremely unprofessional and simply did not listen to my request. Finally, I mentioned that if she didn't cancel the policy that I would be forced to dispute the charge with American Express. She definitely heard me now, but it took 45 minutes to do a simple cancellation and credit. DO NOT BUY THE PROTECT MY CAR SERVICE – THE CUSTOMER SERVICE IS TERRIBLE.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. we are sorry you had a difficult time with the customer service representative. We will look into the matter.

    Thank you, too, for trying the coverage for yourself. We hope you find the coverage you are looking for.

    Verified purchase
    PriceStaff

    Reviewed Aug. 18, 2020

    I needed a warranty on my car and Protect My Car was cheaper. I’m satisfied with the rep I worked with. Also, I've used the free oil change once and that process wasn’t difficult at all.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Thanks, too, for choosing Protect My Car.

    Verified purchase
    Claims HandlingStaff

    Reviewed Aug. 17, 2020

    I heard about Protect My Car through a friend and I wanted to try it out. It was good with their rep. They did everything excellent and I understood everything. I love it so far. I've submitted a claim and it went smoothly. The total claims process took an hour.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and glad we saved you so much money. That’s what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed Aug. 16, 2020

    I've had Protect My Car on my first vehicle for seven months and then about four months ago, I put it on a second vehicle. The claims process is really easy. I give it to the mechanic, he calls it in, and he gets paid. Protect My Car is the best.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Those are great comments, and we really appreciate them. Thank you for being a long time and very valued customer. It really says a lot that you, and thousands like you, get coverage on a second vehicle. It means we do what we promise and treat you the way you want to be treated.

    Thanks again for choosing Protect My Car and for your comments.

    Verified purchase
    CoveragePriceStaffRates

    Reviewed Aug. 15, 2020

    I wasn't necessarily looking for an extended warranty but Protect My Car offered the bonuses and they were able to work with me on the price. I felt it was the right thing to do. The rep explained the coverage well and it was easy to understand. I've had a great experience. I was a little skeptical at first, but everything seems to be in line with what the representative told me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you very much for those comments. We really appreciate them. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service, all with low monthly premiums tailored to fit your budget. That’s what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your comments.

    Verified purchase
    TechSales & MarketingPriceStaffRates

    Reviewed Aug. 15, 2020

    They helped along with a lot of things. Protect My Car worked better than the other providers. The sales reps were very good people. I took my car to the dealership and they started working with that thing I signed about the contract and they gave it at half price for all the parts and oil changes. It was an easy process. The quality of the oil change was pretty good. The car was shifting good.

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    Protect My Car
    Response from Protect My Car

    Thank you for those comments. That is exactly that we like to hear. In fact, giving our customers great peace of mind is our number one goal around here. Thank you very much for letting us know we are meeting that goal and thank you for choosing Protect My Car.

    Verified purchase
    CoveragePrice

    Reviewed Aug. 14, 2020

    I was trying to get some more coverage for my car. Protect My Car's cost is so-so and they don't cover certain coverages that I have to get done on my car. Other than that, I have taken advantage of their special offers and it was easy to do.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments We are glad you are with us and we will work hard to make sure we meet and exceed your expectations.

    Verified purchase

    Reviewed Aug. 14, 2020

    I'm gonna take my truck to get an oil change today. I take advantage of the free oil changes. Protect My Car sent me a letter of recall from Ford. So when I come back, I'll take it. That way, Protect My Car can check it and see what it is. But I’m really happy. Even my son got it too. His wife got it on her car. He’s got a Mustang that he wants to put on that protection.

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    Protect My Car
    Response from Protect My Car
    Thank you for your review and for choosing Protect My Car to help you protect your car and your budget. We appreciate that very much and we know you'll save a ton of money with this coverage.

    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you.

    Verified purchase
    TechStaffBilling

    Reviewed Aug. 14, 2020

    Protect My Car is working out perfectly and I love it. Their reps were very respectful and they explained everything to me well. When I go to the shop, the payment is being paid right on hand and it doesn't take long. I had an oil change on my car and I loved it.

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    Protect My Car
    Response from Protect My Car

    Thank you for the review and the five stars. We are glad you are with us and we will work hard to make sure we not just meet but exceed your expectations.

    Verified purchase
    TechStaffRental Car

    Reviewed Aug. 13, 2020

    Protect My Car is holding up its end of the bargain. They handled everything accordingly. Surprisingly, they've been okay ‘cause I dealt with other warranty in the past and they hadn't been so good to work with. But Protect My Car has been pretty good so far. I'm having some work done now with my car and they’ve taken care of what they need to take care of. They could be better with the rental car situation. As long as the mechanic had your car, you should be able to keep the rental car. Protect My Car only allowed it for three days. But the people at the dealership took care of me and everything else has been very good.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We are happy to have helped you with the cost of the repair you are going through. We know the savings in repair costs will make you glad you had the foresight to protect yourself with this valuable coveraae. Thank you for choosing Protect My Car.

    Verified purchase
    CoverageStaff

    Reviewed Aug. 13, 2020

    Protect My Car's coverage has helped me out on some things. I like that if I have an issue, they help me pay 50%. So far, my experience with claims has been good. It takes them two or three days to process them. Their coverage has been incredible as well. Other people should get their protection plan.

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    Protect My Car
    Response from Protect My Car
    Thank you for your terrific comments. We could not have said it better ourselves. Once you see how much aggravation and cost this coverage can save you it does make you wonder why anyone would not want to protect themselves against those problems.

    Thank you for being a valued customer of Protect My Car.

    Verified purchase
    CoverageTechTimeliness

    Reviewed Aug. 12, 2020

    Protect My Car seemed like a pretty good deal. I was very impressed at what they covered. Four weeks ago, I ran into some major issues and they covered the majority of it, with no issues. Even the dealership was very impressed with how much they covered. The dealership dealt with them, but I'm sure the same day they got the approval. I recommended Protect My Car to my girlfriend and my parents. My girlfriend already has it. My parents, pretty soon.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoveragePriceMaintenanceStaffBillingRates

    Reviewed Aug. 12, 2020

    People told me that Protect My Car was good with fixing vehicles so I gave it a try and the coverage worked out well for me. ButI get a different rate every month. It's supposed to be like for my Chrysler and somehow, it's just mixed up to where I end up overpaying for a price that they already quote me for. Protect My Car contacted me because they tried to go on to my bank account. They said that it declined one of the payments because they said that my Chrysler was $97, and I told them that it was only $82.15.

    The rep had seen on the system how much I was paying and she said that she was gonna try to work something out with me but they kept doing it every month when it was almost due. I was a little irritated. But, things happen sometimes and I just have to be patient with them. I sent them some documents out and it took them a week to fix the overpayment. I'm satisfied with Protect My Car and I haven't had a dispute with them or anything that wasn't resolved. Now, my front end is making noises when I turn. So I might need to call them and get it checked up.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We appreciate your letting us know about this situation so we could get it straight for you. We applied the two car credit to both coverage plans on your vehicles. Thank you as well for choosing Protect My Car. We know you will save a ton of money with this coverage.

    Verified purchase
    CoverageRefunds & Payouts

    Reviewed Aug. 12, 2020

    Protect My Car could pay for the oil changes and certain repairs on your vehicle. One of the main reasons why I signed up with them because I ain't got the damn money. The young lady that I spoke with was out of Florida. She was absolutely wonderful. One of the main reasons why I signed up with them because I ain't got the damn money. I've used oil change and the air conditioning service and Protect My Car paid for them. I pay them every month diligently, so they're just giving me back the money that I give them.

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    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We are very glad you chose Protect My Car. With great rates, towing, maintenance and repairs covered, not to mention rental car reimbursement, it just makes sense to get some protection before you vehicle breaks down and leaves you stranded on the side of road.

    Thanks for your comments and for choosing Protect My Car.

    Verified purchase
    Customer ServiceBilling

    Reviewed Aug. 11, 2020

    I gave them a call and asked them with some questions. What they said was satisfactory and I didn't wanna keep going and going, so I just went with it. They do free oil changes for the vehicle and we've used that. It was a very straightforward and very simple process. I haven't had any problems with them making payments when I had to use the service. It has been fun.

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    Protect My Car
    Response from Protect My Car

    Thank you for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsStaff

    Reviewed Aug. 11, 2020

    Protect My Car offers different tiers of products. They have a 50% or 75% that they cover, the three oil changes that are courtesy of them, and the tire rotation. I have all my cars with Protect My Car and I can just take my car to the dealership and have them fixed. The quality looks good but it can be a little expensive. Also, some of the agents are not nice and they can be a bit rude at times. Right now, I'm in the middle of a situation. My car broke down for the third time. On their end, they're saying that they don't wanna pay for it because they've already paid for it on two occasions. But I thought that they would.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We are sorry if you find any of our agents to be less than respectful. We will look into this situation. Thank you for letting us know.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceStaffBilling

    Reviewed Aug. 10, 2020

    I had purchased a used vehicle and I just wanted to make sure I had some extra coverage on it since it was a used one, and I was not familiar with the long term reliability of it. I heard an advertisement on the radio and I thought using Protect My Car would be a little cheaper than what my bill actually was. The rep was very knowledgeable and pleasant to deal with. It was simple to set up the auto draft. However, when I took my vehicle in recently for an oil change, it took two days for the shop to receive payment and get my vehicle back. They had to pay over the phone with a credit card, and they had trouble contacting the right person that had the credit card information. That was pretty bad. Everything else was fine. Having a protection plan is very valuable. It's a difference between not having to pay a large repair fee and having groceries for the week.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments and for choosing Protect My Car. We do regret the delay in getting the oil change paid for. The shut down has caused some delays for us as well as others. Rather than lay off our employees, we kept everyone employed and transitioned to a work from home operation. That transition did cause some delays. We appreciate your patience. Now that the work from home issues have been smoothed out, you should not experience any further delays.

    Thank you again for your comments.

    Verified purchase
    Maintenance

    Reviewed Aug. 10, 2020

    My car was breaking down a lot. I went with Protect My Car for a warranty and so far, I've gotten one free oil change already. Getting that oil change to go through was simple.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    Great point, too. You never really know when a major breakdown will happen. It just makes sense to protect yourself before it does.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Aug. 9, 2020

    Everything is working out pretty well so far. But I was trying to pay my bill last week and I never got through. So they called me yesterday and I paid it. The reps were good. I got one oil change done and they rotated my tires while they did it. The claim process went pretty quick. But when both switches of the motor in my sunroof went out, they didn't cover it even though they said they cover electrical. If they say they fix electrical problems, they need to include the sunroof too because that wasn't an added feature. It was on the car.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments and for choosing Protect My Car. We do regret the delay you experienced. The shut down has caused some delays for us in all our departments. Rather than lay off our employees, we kept everyone employed and transitioned to a work from home operation. That transition did cause some delays. We appreciate your patience. Now that the work from home issues have been smoothed out, you should not experience any further delays.

    Also, to answer your question, electrical components involved in the operation of your engine and A/C are covered under your plan and the covered components are specifically itemized in your coverage booklet. Unfortunately, the sunroof is not part of the coverage plan.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Aug. 9, 2020

    When I called Protect My Car, they answered all my questions. They gave me a lower rate than the other ones had offered me. They said I had to be at least out of my 90-day probation period to help me if something happened to my car. I'm still on my 90-day period with them. So far, all I got was a free oil change.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your choosing Protect My Car to help you with the high cost of repairs. One thing, though, the waiting period before you can file a claim is only 30 days, and 1,000 miles. If you need any help, just call us. That is what we are here for.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceCoverageSales & MarketingStaffRates

    Reviewed Aug. 8, 2020

    I have an older car so I don’t have warranty on it. I just have insurance. Somebody kept calling me, telling me that I have warranty on my car and I just didn’t remember who I had it with. But I enjoyed Protect My Car's advertisements on my radio stations that I listen to and I took it up from there. The rep went over everything well and I got a good understanding about everything, and everything was nice. The other rate that she gave me was a little more than I could pay and now that I've been out of work for a bit, it’s tough on me. But I like the warranty because anything can happen.

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    Protect My Car
    Response from Protect My Car

    Thank you for those very insightful comments. We do spend a lot of time with customers making sure they have all the information needed to make an informed choice of administrators. We spend over one million dollars a month helping folks with the cost of auto repairs and we are grateful to each and every customer who puts their faith in us.

    During this pandemic we are also doing everything we can to make sure our customers can keep their coverage when they have been laid off or fired from their jobs. If we ca help you in this regard, please give us a call. we are here to help.

    Thank you again for your comments.

    Verified purchase
    PricePunctuality & SpeedRefunds & Payouts

    Reviewed Aug. 8, 2020

    My warranty ran out and I got tired of paying myself out of pocket for my car 'cause it was expensive. Also, the regular extra warranty is more expensive. They wanted me to pay 150 and some dollars a month, so it would cost that car too much. If I would have known about Protect My Car early, I would have even gotten the extra warranty on my car. I can afford the $113 every month.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thanks again for your comments and thank you for choosing Protect My Car.

    Thank you for your comments. That is the scary part. Most breakdowns come without warning so there is no time to plan your finances around them. That is another reason why protecting yourself in advance is such a good idea. We work hard to make the coverage affordable for folks on a budget. That's what gives our customers good peace of mind.

    Verified purchase
    Customer ServiceCoverageTechRefunds & PayoutsStaff

    Reviewed Aug. 8, 2020

    My truck has a lot of miles on it. I have over 200,000 miles on it now. Not that back then, but close to it and Protect My Car would warranty it. Most vehicles stop at a certain mileage. Protect My Car's rep was very convincing but not in a pushy way. He just showed me where the warranty would benefit me. That's why I went along with Protect My Car and got their warranty. I used the oil change. I just gave the shop the card and said, “Hey, I got a free oil change. You can call this number.” It happened as if I went in there to pay for it. “Okay, your car’s ready.” “You don’t owe me,” versus “Pay me.”

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments.
    Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or because of other conditions. The Ambassador family of policies is less expensive than a standard extended warranty and therefore appeal to those on a limited budget.
    Ambassador policies provide a wide variety of important benefits including free oil changes, free tire rotations and a significant reduction in repair costs (guaranteed reduction of the original estimate of repair costs). They also come with towing, 24 /7 roadside assistance and rental car benefits.

    We are very glad you chose Protect My Car. We know you will save a ton of money with this coverage.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 7, 2020

    I saw Protect My Car on TV and I figured to get some information from them. Their reps knew the information, then I decided that I liked the warranty and went with it. So far, I've done the oil change. I called the number on there and they gave the list. All in all, everything was good.

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    Protect My Car
    Response from Protect My Car

    Thank you for your review and for choosing Protect My Car to help you protect your car and your budget. We appreciate that very much and we know you'll save a ton of money with this coverage.

    Verified purchase
    Customer ServiceTechPriceStaff

    Reviewed Aug. 7, 2020

    Protect My Car was cheaper. They had some deals with some offer. I didn't have a warranty on my car so I figured having their warranty would be something pretty decent. The only thing I don't like is that we have to pay half. But so far, I have just used it for oil change. I had to take my car. The shop looked it up and then we had to call Protect My Car. But they were on hold for a long while, so I got on the phone and called and got it taken care of.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for your comments.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Customer ServiceContract & TermsCoverageTechSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Aug. 6, 2020

    I was introduced to Protect My Car through Bank of America. They had a promotion going on and when I called the bank for something, they offered me Protect My Car's service. The rep whom I spoke with was very kind and quick. He read everything to me and I agreed. When I recently, had a claim some parts were not covered. I wish all of the things that were going wrong were covered. Regardless, I'm very happy with their service. The dealer I worked with was familiar with Protect My Car. Before, I had a little trouble because the dealer I had didn't want to do its part. The one I got most recently took charge and did all the arrangements directly with Protect My Car. That was very good.

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    Protect My Car
    Response from Protect My Car

    Thank you for sharing your positive experience with everyone. We appreciate your business.

    Verified purchase
    CoveragePriceRefunds & PayoutsBillingRates

    Reviewed Aug. 6, 2020

    Protect My Car's coverage is bumper-to-bumper coverage and the price is pretty reasonable. Protect May Car covers more parts than anybody else. I kept asking to include parts because it seemed like some of them weren’t covered while some of them were. Also, I got an oil change from them but I didn’t like that experience because they went with Valvoline which I never heard of before. Valvoline billed me and I sent the receipt in, then Protect My Car sent me my money back. They paid too much to Valvoline for what they got. But all in all, they were okay.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are glad to have you as a valued customer. You should know that you may use any licensed repair shop, or dealership, to get your repairs and oil change done. You do not have to use Valvoline products or their shop. Anytime you have nay questions, please do not hesitate to call us. we are here to answer your questions and make things a little easier when it comes to car repair and maintenance.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceTechSales & MarketingPriceStaffRates

    Reviewed Aug. 5, 2020

    I was searching online and calling different people. I talked to one of the reps at Protect My Car who was very detailed about what it was and what it did. So I ordered it. They kept in contact with me and they gave me a discount. I cancelled it for three or four weeks and when I came back, they gave me an even cheaper rate. I did an old change and the process was smooth.

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    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceBilling

    Reviewed Aug. 5, 2020

    I'm an older person and I paid cash for my vehicle when I bought it. We found in a junkyard, fixed up, and drove it. My husband died a few months earlier and I figured that with nobody with me anymore, I'd be safer to have coverage if anything mechanical happened to my car because I can't afford big payments. Protect My Car had cheaper monthly payments than CarShield. And from what I saw in their advertisements, the coverage was good. I talked to someone and they told me about their payment plan and everything. Their customer service was wonderful.

    I already had one free oil change and I'm coming up on another in about 1,200 miles. It's a good service and I appreciate it very much. My son-in-law owns a garage and I had my oil change there. They had been changing it for me for free and that's money out of their pockets. I hated it but I couldn't afford it. It was a godsend when I got Protect My Car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Staff

    Reviewed Aug. 4, 2020

    I bought a used car and I wanted to make sure I have protection. I have a friend who used Protect My Car and I went with them. I felt pretty good when I spoke with their rep.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. As you know, most older, high mileage cars simply do not qualify for any coverage with most companies. Obviously, those are the vehicles that are most likely to suffer a mechanical breakdown. Our coverage plans were created with just those vehicles in mind. The coverage provides a wide variety of benefits in addition to breakdown coverage, all for a very affordable monthly premium.

    Thank you again for your comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Aug. 4, 2020

    The last time I called, they said my parts didn’t cover timing chain belt. But the guy I got there was pretty good and I got my answer. When I call Protect My Car, they tell me the place where I can get the service done. I’ll take it to the place and then I call them to see if they cover it. If they cover it, then they’re gonna have to call Protect My Car and talk to them too. Once they do that, they call me and let me know if it’s okay and what I got to do. But I thought the coverage would be a lot cheaper, but then it wasn't. I thought they said it was gonna be about $77 and not $90. Other than that, I would tell anybody to get it for their car. It's kinda easy to get in touch with them. I don’t have to be on hold so long. As long as they stick with their word, they’re all right with me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We are happy to have helped you with your repairs and look forward to doing so again when you need us.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceTech

    Reviewed Aug. 4, 2020

    I was looking for a warranty for my car and I saw Protect My Car online. They had the best deal. So far, I have just used the free oil change. I showed the shop my warranty card and they used it. I called Protect My Car and they were off the phone in 10 minutes.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your review. It always nice to hear when a customer has a good experience. We know you will save a lot of money with this coverage. Thank you for choosing Protect My Car.

    Verified purchase
    Customer ServiceCoverageTechMaintenanceStaffBilling

    Reviewed Aug. 3, 2020

    The Protect My Car rep I talked to was very informative and really cool. We ended up sitting on the phone for about an hour and we asked him to look at things up. We talked about different things as well because he lives right above me in Virginia. He let me know how the service works, how much it is, what it covers, how long it will cover my vehicle, and how many miles or how many years. What sold me on Protect My Car is the fact that they cover the oil changes and there are also tire rotations twice a year.

    They cover three oil changes a year and I had an oil change done right before I traveled to Ohio on the 31st of July. I went right through the dealership and the rough part was for the dealership themselves. They were on hold for 40 something minutes to get ahold of Protect My Car for them to cover the bill. But once the guy was on the phone with them, it was like boom, boom, boom, done. I already have almost 5,000 miles on that thing so, within a three-week period, I'm gonna need another oil change. I like them so far. What is cool about it is that I had to pay $87 a month but if something big breaks down, I'm good to go.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your wonderful comments. We have shared your comments with the agent you mentioned to let them know their hard work is appreciated. It really is a team effort here to make sure the coverage is hassle free for policyholders. It's comments like yours that let us know we are doing just that. That really makes our day.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for those great comments.

    Verified purchase
    Customer ServiceCoveragePriceMaintenanceStaffBillingRates

    Reviewed Aug. 3, 2020

    Another warranty person had called me when I purchased my vehicle. It just seemed like with Protect My Car, they cover everything except for the turbo that's on my vehicle which is understandable and the lady explained it to me. The turbo normally doesn't go out like that so they don't cover that. I recently used my warranty for one of my oil changes and I had no problem. I like the oil change. And their prices were better.

    I feel comfortable to even go out of town on the 20th. I was gonna call Protect My Car to make sure my payments and everything were taken care of. So, when I get on the highway, I can feel safe and comfortable. If I need them, I can call. I like that I can get a room if my car breaks down. If there’s something with my engine, they cover. I love it all. I told my guy friend about it because he asked me as far as the maintenance on the Caddy which has been inexpensive. I explained to him that I have Protect My Car and a lot of things that are covered is half. He said that was pretty good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    StaffBilling

    Reviewed Aug. 3, 2020

    I heard about Protect My Car on the radio and thought it sounded good. I had a very nice rep who was very knowledgeable and very professional. He was good. He went over everything. And when I got the paperwork, I checked and everything he said was there. It was also very easy setting up payments. I have it on automatic pay. Protect My Car is a good deal and people should go ahead and do it. I had an oil change and the claim experience was very smooth.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you very much for those comments. We really appreciate them. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service, all with low monthly premiums tailored to fit your budget. That’s what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Aug. 2, 2020

    I liked the price that Protect My Car had. I was paying 20, 30 bucks lesser than the average warranty companies. Their salespeople were okay. I took my car in one time and customer service, along with the people at the dealership, was informative. I was sitting in the car dealership thinking it was probably gonna take about an hour to find out the response. But that came back quickly. I was impressed with that. Protect My Car was okay. At the time I chose them, it was okay for me financially. But not anymore since everything else that’s been happening. I was talking to one of their representatives a couple of weeks ago and I was telling him I was gonna cancel my policy. It’s just the finances.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you again for your comments and the rating. We appreciate your business.
    During this pandemic we are also doing everything we can to make sure our customers can keep their coverage when they have been laid off or fired from their jobs. If we ca help you in this regard, please give us a call. We are here to help.

    Thank you again for your comments.

    Verified purchase
    PriceStaffRates

    Reviewed Aug. 2, 2020

    I liked Protect My Car's price and the different companies that associate with them. I had the oil change and the service was up to par. I'm allowed up to three oil changes and two tire rotations. The rep was professional. He gave me a pretty good price and he was very thorough. You know that you're speaking to someone who knew the process and he tried to help out.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Aug. 1, 2020

    Going with Protect My Car went well. Their reps were helpful and provided good customer service. So far, I've gotten a free oil change through them and it an easy process doing that. Originally, I was gonna cancel my coverage because it was a little costly. But then, the rep whom I spoke with changed the price a little for me so it would be affordable.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you once again for providing your experience with Protect My Car. We appreciate that very much. We know you will find us attentive to your needs and the coverage will save you a terrific amount of money. That is what good coverage is supposed to do.

    Verified purchase
    Customer ServiceCoverageTechRefunds & PayoutsRates

    Reviewed Aug. 1, 2020

    Protect My Car came highly recommended and I signed up with them because of personal preference and their internet rating. When I purchased the warranty, the customer service was good. I have also done the free oil change and it went smoothly. I had to call a person then I got put on hold and do the mileage. I went back and forth on the phone for five minutes and it could have gone a lot smoother if the dealership had better access. They should have a card or a number which would automatically pay for the service. When I told them that I wanted to do the free oil change, the guy at the dealership said that it was a headache. He said they couldn't do this and that. He also said that they don't get their money and he was a little discouraged when I told him which route I was going. So they were reluctant about doing it, then they told me to go ahead but I had to pay and let Protect My Car reimburse me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that the shop made it difficult for you to use your coverage. Some shops are used to dealing with companies that make them wait for a check in the mail and make it difficult for the shop to get paid. We pay the shop over the phone with a corporate credit card, right on the spot. If you ever have any similar experience with a shop, call us. We will be happy to speak to the shop on your behalf.

    Thank you again for your comments.

    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed July 31, 2020

    I listened to an ad and I researched about three companies, and Protect My Car offered more. The rep was cool and explained the coverage well. I've talked to a couple of people but I was just more comfortable with Protect My Car. It’s so much better having them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for those very insightful comments. We do spend a lot of time with customers making sure they have all the information needed to make an informed choice of administrators. We spend over one million dollars a month helping folks with the cost of auto repairs and we are grateful to each and every customer who puts their faith in us.

    Thank you for choosing Protect My Car.

    Verified purchase
    CoverageTechStaff

    Reviewed July 31, 2020

    I hate fixing a car and having to pay a note. Also, my husband was driving the Hyundai most of the time for work and we wanted to make sure it’s dependable so we got a service contract with Protect My Car. I liked the fact that they offer two free oil changes a year. That’s gonna come in handy. And they explained everything about the coverage well in detail. Overall, it’s been great and I hope they hold up their end of the bargain. I will recommend their services to somebody else if they ask me about it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thanks for those comments. We appreciate your taking your time to provide them. You are right, too. When that first big expensive repair happens, especially on a holiday or on vacation, and Protect My Car takes care of it for you that is when you know you made a wise choice to protect yourself and your budget. That is what gives you good peace of mind.

    Thank you again for those very encouraging comments.

    Verified purchase
    Customer ServiceTechSales & MarketingPriceOnline & AppRefunds & PayoutsStaffRates

    Reviewed July 31, 2020

    The prices were right with Protect My Car. Customer service was excellent and I didn't have any doubts. They explained everything in detail and everything worked out exactly how they said it would. However, when I made claims because I got my oil changed, that was kind of iffy. I went to Jiffy Lube and they said, "No, we don't do that here." But when I went to one right here by my house, they said they could do that. I had to find a provider that did work with Protect My Car and was willing to actually do the paperwork to do it. Other than that, the process was smooth.

    I contacted Protect My Car just because of the first place I went to. I had to call to make sure and they confirmed that they did it with Jiffy Lube and to go to them. When I got there, I told them to call a certain number and they would give them the account to pay for it. The only thing with Protect My car is if they had an app, that would be amazing so that if I need roadside assistance, I'd be able to use the app instead of having to look for my card.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. It is unfortunately true that some shops do not want their customers to use any professional service contract company. We urge customers to call us when the shop they want to use objects to the coverage. The coverage is there, and being paid for, by our customer. The shop has no reason to object, unless they simply do not want professional adjuster making sure they diagnose the right problem and the right repair.

    Thank you for your comments and for choosing Protect My Car.

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed July 30, 2020

    I had just signed up with another company, and a couple of days after, Protect My Car called me and they were telling me what's the offer and the extra was the oil change for the same price. So, I went with them. The reps answered all my questions. The only thing was I have some issues with the car and it was like six days before my contract was valid and it was a 30-day wait. Nobody had explained that part to me. So I had a problem with them like for a whole week with getting the car fixed. I had to fight back and forth with them. They didn’t pay for everything. They just paid for my radiator. I asked them and I begged them to honor the contract, and they didn’t. That was the part that I really didn’t like because they could have honored it. I left the other company. If I had stayed with the other company, they would have paid for everything.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. It is true that none of our coverage plans are meant to help with the repair of pre-existing conditions. Frankly, we are not aware of any company that does that. The coverage is meant to help with repairs that occur while the coverage is in force. That is why our sales agents let our customers know right up front about that limitation and the waiting period. Our coverage booklets likewise specifically disclose this limitation.

    We are glad to have helped you with the repair by paying 50% of the cost, even though we were not required to do so. That is how we take care of our customers.

    Thank you for your comments.

    Verified purchase
    Refunds & Payouts

    Reviewed July 30, 2020

    Protect My Car is alright to have but there are a lot of things that you have to pay for that, to me, you shouldn’t have to pay for now that you got an extended warranty.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. You raised a very important issue and we are happy to respond to it. This coverage is for mechanical breakdowns and does not cover wear and tear items or most maintenance items (we do cover oil changes and tire rotations on most coverage plans). The reason we do not cover these items is because those are things you can plan for. Mechanical breakdowns are almost never expected and that makes it very difficult to pay those unexpected costs. That is why protecting yourself against those costs in advance makes so much sense.

    We are also always concerned that the cost of the coverage remains affordable for folks on a tight budget. Covering wear and tear items and maintenance items would significantly increase the cost of the coverage and prevent folks who need the coverage from affording it. Since the coverage comes with roadside assistance, towing and other benefits, it protects you budget just as much as it protects your car.

    Thank you again for your comments.

    Verified purchase
    CoverageTech

    Reviewed July 29, 2020

    My car is gonna have infinite problems. I had Endurance and they denied all the claim. I looked around for other companies and checked about six companies. I went with Protect My Car and the plan I got was supposed to be a Platinum. But I found out Protect My Car doesn’t cover everything. They say they cover everything, but they don't. They didn't cover the blower motor, the air condition blower motor and the tempered windshield. But when I got it, they told me they cover everything. But they only cover a couple component. Then they say they only cover what is in the booklet, and the booklet do not cover everything. In the booklet, it covers all the lubricating part in the engine, the water pump, a couple of things, but they cover everything on the car. I took my car to Cadillac dealership, I thought the blower motor and the front tempered windshield were covered, but they don't cover that. They don’t cover a lot of things.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. You are right. While Protect My car does cover more mechanical components than most other companies, even we do not cover everything. Please remember that this coverage is for mechanical breakdowns. It does not cover the cost to replace windshields, tires, radios, wear and tear items or most maintenance items (although most of our plans do cover oil changes and tire rotations, as well as road side assistance and towing).

    You are right, too. All of our coverage plans clearly describe exactly which components are covered by the plan so there is no confusion.

    Thank you again for your comments.

    Verified purchase
    CoverageStaff

    Reviewed July 29, 2020

    I have a 2013 and it had low miles on it and it didn't have a factory warranty on it. So, I reached out to Protect My Car. I liked what they offered, so I bought it. The rep I spoke with explained everything in detail. He was patient and answered all my questions, so I was comfortable. I got oil changes and everything was smooth.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for sharing your positive experience with everyone. We appreciate your business.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 28, 2020

    I had gotten CarShield and then, I heard a lot of bad things about them, so I went to Car Care. But I got ahold of somebody from Protect My Car and they sounded better so I went with them. The reps were awesome. One had convinced me and I called to cancel Car Care, and they made the pot sweeter. I called back Protect My Car and they made it better. So, I canceled Car Care and told them that I'm gonna stay with Protect My Car and not to bother me anymore. So far, I'm happy and I liked them. It was easy and I have no problems. I just went to have my oil changed and it was smooth.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    Customer ServiceTechRefunds & PayoutsMaintenanceStaff

    Reviewed July 28, 2020

    I love working with Protect My Car. I had some major problems with my car and they helped me pay for it to get it out of the shop. Their customer service is sweet too. Every time I call and need something done to my vehicle, they tell me to take it to the nearest shop that I want to and tell them to call the warranty company. They then tell the shop to go ahead and fix the car. I had a warranty on the vehicle when I first got it but after I paid for it for two years, it dropped. I happened to hear about Protect My Car on the radio. I called, got the service, and I've been with them ever since.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoveragePriceMaintenanceStaffRental Car

    Reviewed July 27, 2020

    I heard about Protect My Car on Nashville radio. I called in and Protect My Car was the most expensive. They were charging somewhere around $4,000. I've been offered anywhere from 1,000 and 1,200 and from what I found, an average car warranty costs around 1,500 bucks. The only reason I went with Protect My Car versus another company is because they guaranteed me that they would take care of me if something ever happened to my vehicle, whereas the other ones, there were always stipulations. They also took away my deductible for being a first responder.

    More recently, I had a problem with my truck and it turns out that they told me that they weren't even supposed to give me a warranty in the first place because I bought my truck with some stuff on it. Lo and behold, they still honored the deal with the deductible and they got the truck fixed. Another thing is they only have a 7-day rental car policy and because of all the confusion, my car took roughly three weeks to fix. They helped cover the additional days as well. Unfortunately, I can't be a member anymore from what they were telling me. My vehicle doesn't qualify.

    Overall, people should double check modifications and definitely double check with the company. That was exactly what I did, but I was told I was still okay. They then told me that, essentially, that was somebody who must have been training and took on the wrong deal. Still, they took care of me. I have nothing but 5 stars for this company, but at the end of it, now I don't have coverage and I can't give them exemplary remarks.

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    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We are very glad you chose Protect My Car. With great rates, towing, maintenance and repairs covered, not to mention rental car reimbursement, it just makes sense to get some protection before you vehicle breaks down and leaves you stranded on the side of road.

    Thanks for your comments and for choosing Protect My Car.

    Verified purchase

    Reviewed July 27, 2020

    A family member told me about Protect My Car and when I got it, it was quite straightforward. They didn't leave any question unanswered so, it has been a very good experience. I had a claim and it was handled perfectly. I didn't have any complaints. It was a sensor and they got it replaced.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 26, 2020

    I was thinking that I was gonna need an auto warranty in the future, so I got one. Protect My Car was the cheapest one so far and the rep was great. I had went in to check in for my brakes, but they were telling me that I would have to have a red light, like an engine check sign on. I then called the man to tell him this was not gonna help because I felt like something was wrong with my wheels. I don't know anything about a car, but I know my car does not drive the same. When I called him, he ensured me and helped me out with things. He gave me some things that made me stay with them as well.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Verified purchase
    TechStaff

    Reviewed July 26, 2020

    It was awesome when I made a claim to Protect My Car. They got straight to the point and the situation was rectified. I was happy with the outcome. I’ve had an extended auto warranty before and having it does help save some money. I like that Protect My Car allows you to use your mechanic. That way, you know you’re getting a great work done. You have somebody that respects you and you respect them, which is major for me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for those comments. It is major for us, as well. Giving and showing respect and going that extra mile for our customers pays off not just for us but for our customers, big time.

    Thank you for your comments and for choosing protect My Car to help you protect not just your car, but your budget.

    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedMaintenanceStaffBillingTransparency

    Reviewed July 25, 2020

    ProtectMyCar came to me through an over the phone automated survey while attempting to make my first car payment to Chrysler Capital. When I told the sales person that I'd rather go over the details with my spouse first because I am using her bank card...the person insisted that getting the policy first was a much better option (with a lot of words and explanations)... It didn't go well when I shared the news with her.

    Not only am I an accomplished DIY repair person but have a very good reliable car. When considering the overall cost of much of the repairs I could easily do myself, I called back to cancel. Nobody I've talked to after 3 attempt treated me as if I was smart enough to be making the right decision...being giving reason after reason why they feel bad about the idea and explaining the reality of having an expensive breakdown. Offering little things like 2 week deferred first payment...bringing the payment down by 10 dollars etc. I'm still in the process of trying to cancel.

    For example...I can replace an in tank fuel pump (about $100) quite quickly (4-5) hours. Why would I pay them to cover the tow to the shop (only $100) leaving me with about $150 on the tow fee. And then help with the approximate $500 repair fee? When I can do it myself in an afternoon for about $100? These policies are for non mechanically inclined customers.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We certainly were not trying to make things difficult for you. Far too often we get calls from folks who have had a breakdown and deeply regret not continuing the coverage so it could help them with the cost. Thank you for trying out the coverage.

    Verified purchase
    TechSales & MarketingPriceMaintenanceStaff

    Reviewed July 25, 2020

    I have a 2007 Chevy Silverado and a 2007 Chevy Malibu. I got a service contract in case anything happened. My vehicles were kind of older, and you never know what can happen. I had had Protect My Car in the past. They offered me a really good deal. I never got to use them because I cancelled before I ever had to use them. I wasn't keeping the vehicle, so it wasn't the protection that I wasn't wanting. It was just that I no longer needed the protection on the vehicle that I had protection on. Then I went with them again. Everyone that I've talked to at Protect My Car has been so wonderful. Whenever anyone talks about a warranty, I always suggest Protect My Car over other ones because I got a quote from another one. My boyfriend was set on getting a different company. I told him, “No, go with Protect My Car. They're better. They offer more. And the whole maintenance plan that they offered me was the best.”

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageTechStaffRates

    Reviewed July 25, 2020

    I knew I was gonna need a warranty on my vehicle that I just got. It was getting close to 100,000 miles and I owe so much on it that it’d be better for me to go ahead and get some warranty that would help me out in case I had an issue. Protect My Car gave me a good rate. My girlfriend looked at three companies before we changed out. The rep answered every question I had, so I was satisfied. In my contract I get free oil changes and when I took my truck to GM to get the oil changed, they said they were having a hard time. The people were giving them a pushback. Eventually, the mechanic at the GM place said that they got it taken care of. I called customer service because my girlfriend also has the same thing on her truck and I wanted to make sure it wasn’t gonna be a problem in the future. They said that they went ahead and paid it, and not to worry about it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceCoverageTechRefunds & Payouts

    Reviewed July 25, 2020

    I heard about Protect My Car through my mother. She had a policy with them. She told me about it and that's why I really decided to go with them. They had given me three free oil changes for this year and I already got two done. I did not pay a penny out of pocket and things went great. I let the service provider know that I have this insurance, they called Protect My Car and they did everything from there. It was simple and for the most part, Protect My Car is great. I hadn’t made a claim yet and hopefully, nothing happens to my car, but it’s unpredictable with cars nowadays. I'm confident that if I do have to make a claim, they will cover me all the way and I will have no problems.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are glad you chose Protect My Car to help protect you and your vehicle. You are so right. Breakdowns are unpredictable. The unexpected breakdown can really hurt your budget if you have not taken steps to protect yourself in advance.

    Thank you again for your comments.

    Verified purchase
    CoveragePriceStaffBilling

    Reviewed July 24, 2020

    My cousin told me Protect My Car was a good place to get the warranty for the car. He said when something happens, they pretty much take care of it. He also said a couple of places he went to gave him problems. I spoke to the people at Protect My Car and they told me what they covered and what they didn't cover. So you know exactly what to expect. I really like it because I had a really good conversation with the person. They said that they use it or they have family members that use it and they hear good stuff. I'm a no-nonsense type of person. If I can get something that's good and affordable, I'd get it. So far, it's been great. I made my payment the other day. I like Protect My Car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed July 24, 2020

    I called and purchased the warranty a few months back. The car is in good condition and I wanted to protect my car when something does happen. I already knew what I wanted and I got a call from them. Their prices monthly were a little better than the one that I had before. The rep also went over all the things that I asked about. He was thorough and well knowledged on what I needed.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    CoverageTechStaff

    Reviewed July 23, 2020

    I was referred to Protect My Car by my daughter-in-law. She also has the same make and model that I had. She doesn't really drive her vehicle because she has multiple vehicles. So, for anything major, she never needed that just yet. But she referred me to them because she felt as though they were good. And at that time, my factory warranty expired so it was time for another extended warranty. I'm very dissatisfied with Protect My Car though. It really doesn't cover anything. Ever since I had the extended warranty, my vehicle has been in the shop five times and they never covered anything the whole five times that it was there.

    My vehicle was recently in the shop for my compressor pump. They covered part of that, but still not all of it. When the shop reached out to Protect My Car, they said that they only cover the pump and not the tube to the compressor of the AC. They never covered the piece, nor did they cover the power steering. So, I had to pay $700 and some out-of-pocket because they only covered one item in that instance. I had a power steering leak, and they didn't cover it. I'm really thinking about canceling Protect My Car because they're really not helping me every time my vehicle goes in the shop.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We did take a look at your claims history and it does show that the A/C repair was covered and paid for with the coverage. Although the pump was not a covered under your coverage plan, we did good will that repair as well. To date, the coverage has paid over $2,200 toward repairs, while the coverage since you purchased it some time ago has cost around $450.00. That means the coverage has saved you over $1,750.00 in vehicle repairs. That's money you would have had to pay if you had not had the foresight to protect yourself with this coverage.

    Thank you for choosing Protect My Car.

    Verified purchase
    CoverageStaff

    Reviewed July 23, 2020

    They’ve been taking pretty much care of all my car needs. They’re a phenomenal insurance company, so I like them a lot.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for sharing your positive experience with everyone. We appreciate your business.

    Verified purchase
    Customer ServiceContract & TermsCoverageSales & MarketingPriceRefunds & Payouts

    Reviewed July 23, 2020

    I called Protect My Car and they called me back one day. They sounded good and they gave me a good discount, and I went with it. They said everything I needed to hear because they got me to spend my money. So, it was cool. I used them to get an oil change. They didn't charge me for it but I still had to pay for the filter. I thought all that was covered.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We do cover mechanical breakdowns and oil changes, but not wear and tear items or items that have to be replaced on a regular basis (that's part of your maintenance).
    We are very glad to have you as a valued customer and know you will save a ton of money with this coverage.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedMaintenanceStaff

    Reviewed July 22, 2020

    Protect My Car doesn’t cover some things I need right now. I understand they don't cover hoses and such. It has to do with the radiator. I've called my Allstate agency because I have towing with them with my insurance. So, they're coming get me because my car just overheated over an hour ago, and I'm stuck. I have to wait for the tow guy to come and get. There's a lot of issues going on with my car right now, and Protect My Car is not able to help me. I haven't gotten any services from them, and I’ve had it since February. I'm paying $79 for nothing right now. I had to call my Allstate agency because I didn't want to use Protect My Car. They only provide two roadside services. That’s the other thing I'm not happy about. That should be a little more.

    I know some things are covered and some things aren't. The way I look at it, it's mostly the more expensive, big deal things that are covered. All the stuff that are excluded are smaller like air filters and airbags, alternative fuel systems, belt, etc. Protect My Car told me I would need shocks and struts and those aren't covered either. So, there's a lot of stuff on here that are not covered, but I wish that they were. It would’ve been better if they were. The book says, “Applies only to mechanical breakdowns. Items that are not mechanical breakdowns are excluded.” So, mechanical breakdowns, that means big time stuff like transmission. So, routine maintenance, except for all changes. That's good. The only thing I've utilized are the oil changes. I've had that twice now. That was one thing that was helpful.

    I had CarShield before, and I went with Protect My Car because their salesman convinced me that they were better than CarShield. So, I went with Protect My Car thinking I could get better service. But so far, I haven't been able to use them at all. They aren't good for me at this point. I've had to get everything that I’ve needed done, which was one great job. I had to pay, $200 or something for my mechanic, and he's reasonable. If they referred people to a mechanic shop, that would help. I don't know who’s reasonable to use in my area. I don't have a lot of money, so I have to go as cheap as possible to get things fixed.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We completely understand your situation. This coverage, of course, will help with teh cost of repairs for mechanical breakdowns, but does not cover wear and tear items, like hoses, tires and other things you can plan to replace. Mechanical breakdowns, though, usually happen without warning. That's when you really need coverage to help protect you against those costs.

    Thank you for choosing Protect My Car.

    Verified purchase
    Claims Handling

    Reviewed July 22, 2020

    I used Protect My Car for one oil change and a switch fix. The claim process went right through. I did have to pay half. But they came through when I needed them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceCoverageStaffRates

    Reviewed July 22, 2020

    I have auto insurance but I didn't have that extra cover like what Protect My Car offers. I saw it on TV and I called. However, there was a lot of miscommunication and money taken out of my account that wasn't put back. I ended up speaking with one of their specialists and she was amazing. They ended up giving me a really good rate of 57 bucks a month. I was satisfied with that because it covers my first oil change. It turned out good now that I see how it works and stuff. Everything has been good other than financially for me. They’ve been patient with me during the COVID and being unemployed and quarantined. I always recommend Protect My Car to my kids.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are sorry for the initial confusion but are very glad we could help you with the cost so that it fits your budget.

    Welcome to the Protect My Car family.

    Verified purchase
    Customer Service

    Reviewed July 21, 2020

    Protect My Car was the first one that called me and they gave me a good deal so I went with them. The enrollment was easy. I did it over the phone. I like knowing that my car is safe having the extended warranty.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We do tailor make the coverage to accommodate our customers to make sure they are getting great coverage at affordable prices.

    Thanks again for your comments.

    Verified purchase
    Price

    Reviewed July 21, 2020

    Everything with Protect My Car is doing okay. I didn't have my VIN at the time I was getting signed up, so it took me a while to get that information. Everything worked out okay when I did get that information together. I'm not quite sure if it's beneficial right now because as I'm looking at it as time is going on, it's like I'm paying a whole lot of money and I'm not really getting anything done. I had an oil change, but that's the only thing I've had done, which I'm paying a whole lot more money than that right now on a monthly basis. I'm kinda trying to figure it all out with everything that's going on right now and other things that I need to do.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We really do understand your concerns. Remember, this coverage id going to be there for you when a breakdown happens. They are almost always unexpected and happen without notice. When that first big expensive repair happens and Protect My Car takes care of it for you that is when you know you made a wise choice to protect yourself and your budget. That is what gives you good peace of mind.

    If you are having a difficult time affording the coverage (especially during this pandemic) don't hesitate to call us. we are here to help and can offer options that might truly help you out.

    Thank you for being a valued customer.

    Verified purchase
    Customer ServiceCoverageRefunds & PayoutsStaff

    Reviewed July 21, 2020

    Someone called me one day and they gave me a reasonable thing to put down on it. They told me they cover everything bumper-to-bumper except the battery. So far, I've only had them pay for an oil change. But they seemed very friendly towards me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for sharing your positive experience with everyone. We appreciate your business.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed July 21, 2020

    I thought of giving Protect My Car a shot since I got a 2014. I read into more details once I got into it and see how it went. And the other part of it that was good was I can cancel at any time. It has been going good so far. It was a little slow on the phone part of it when I had to get ahold of them when I've had to do oil changes. The first oil change I had, the guy had to wait on the line for like 20 minutes before he could talk to somebody, which is a long time when he's trying to run around and run a business. Other than that, it has been okay.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking the time to provide your review. We really appreciate it. Like most companies during this pandemic, we have to make sure our employees are safe and still employed. We have not let anyone go, but do need to provide a safe work environment. Having fewer employees in the building at any one time can slow down the claims process, as you said. We are working to make the proper adjustments to speed up that process and hope you will bear with us during this difficult time.

    Thank you again for your comments.

    Verified purchase
    TechStaff

    Reviewed July 20, 2020

    Everything has been working out so far. I used Protect My Car a couple times and it worked great. It was perfect for me. On the first occasion, everything was fine with their rep. But on the second occasion, the mechanic was having a hard time communicating. We ended up getting the claim done after a couple hours.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageRefunds & Payouts

    Reviewed July 20, 2020

    I was checking my balance on my car, and there was an offer from Protect My Car. I've only had two calls with their customer service. Once, it was kinda confusing. I was told that I'd receive three oil changes a year. When I spoke with the young lady, I said, “That's great 'cause my car needs oil change and as well as Havoline.” When I got there, they said that Havoline wasn't part of their client list and it was Valvoline. I said, “I kinda confirmed with her, like spelled it out to her and everything. She told me, ‘Yeah. It's covered.’” It was just a misunderstanding on that part.

    There should be a specific list of retailers that they do use that they are already automatically approved by. Also, there could be a clearer list of what is and isn't covered. I didn't know that the exhaust manifold is not covered. I'm like, "Well, what am I paying for?" I can see the catalytic converter because it's not really something that the car needs to actually run, but the exhaust manifold is, and it's not covered.Everything else is pretty good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We apologize for any confusion and we are glad that we were able to work out the issue to your satisfaction. Thank you for choosing Protect My Car to help you save a ton of money on car repairs.

    Verified purchase
    Customer ServiceTechPrice

    Reviewed July 20, 2020

    Signing up with Protect My Car was pretty easy. I just I had an oil change back in May. It was a lot of back and forth with the phone and the mechanic, so it went okay. I’m considering canceling the warranty because I’m having some health issues here and I don’t know how much driving I’ll be able to do. I’m having a lot of back problems. Also, there’s a mechanic that I know. He's charging me less than if I went to somebody’s other places that are listed in the contract.

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    Protect My Car
    Response from Protect My Car

    Thank you for those thoughts. It means a lot to us. Thank you for having been a valued customer of Protect My Car.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePriceMaintenanceStaffBilling

    Reviewed July 20, 2020

    I usually like to have warranties on my vehicles. The car was getting up in age so I just knew at some point I would need the repair services. It's a good kind of hedge against expensive bills showing up. Protect My Car seemed to have a good reputation from the reviews. I mostly did my purchase online. Somebody called me, but I had already made the decision to go with the company, so they give me a little information. They did a good job. I had some few pointed questions that I needed addressed and they were able to address those and also let me know about the cancellation policy. But for the most part, I had already made up my mind. I like that filing a claim was straightforward. I also like that we get free oil changes. It has been a positive experience throughout so far. Protect My Car gives me a good sense of security knowing that if something were to happen, I’m covered.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for those great comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Customer ServiceTechPriceStaffRates

    Reviewed July 19, 2020

    I just googled one of the best warranty companies and Protect My Car's name popped up. They had a good price and interactions with their rep was smooth. She was good and she explained everything. Most of the things were clear. She sent me the sample of that also. If I could go through and look at it and if I had any questions, then it would help me.

    I used the warranty when I had a problem with my axle. I provided the service center the customer care number of Protect My Car. They called them and it went on well as I never heard back from the mechanic’s place. It was a good experience. Having protection on my vehicle is very important. You never know what is gonna happen. It's very important that you get something which can protect your car, especially if you have an expensive one, instead of a lot of expenses. Protect My Car has provided excellent service.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thanks for those comments. We appreciate your taking your time to provide them. You are right, too. When that first big expensive repair happens, especially on a holiday or on vacation, and Protect My Car takes care of it for you that is when you know you made a wise choice to protect yourself and your budget. That is what gives you good peace of mind.

    Thank you again for those very encouraging comments.

    Verified purchase
    Customer ServiceTechSales & MarketingPunctuality & SpeedStaff

    Reviewed July 19, 2020

    I thought Protect My Car was CarShield. I had seen a commercial on TV and it said it was CarShield. I told the representative that spoke to me when I went on with them that, "You are CarShield?" I thought he said, "Yes." So I gave him all the information and I signed up with them. Then later, I found out that it was not CarShield, it was Protect My Car, but they've been pretty good with me, doing what I need and the oil changes, so I'm good with it.

    I recently got oil changed on my car. The second time when I got the oil change, there was a problem because they took too long. I told the owner at the shop, "Well, you shouldn't have changed the oil if you weren't sure that they were gonna do it." I don't wanna do something that they are gonna have a problem with. I should have told him, "Call them first." But he went ahead and changed the oil, and then he tried to call Protect My Car. So, that took a while. I was there for about 20 minutes, and he was like scratching his head, thinking that I wasn't gonna pay, and I said, "No, I already came here one time to you. But the thing is that you have a question about it. You should have first called them like you did the first time I went." Other than that, Protect My Car is excellent because I haven't had any problems with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechSales & MarketingPricePunctuality & SpeedStaffBilling

    Reviewed July 19, 2020

    I've been with Protect My Car for about seven to eight months now and I just recently put in a claim for my 2014 Infiniti. Upon putting in the claim, they said to take it to a shop and let them know. When I got it to the shop, I talked to the people there and asked them if they were able to use Protect My Car as part of however they do their mechanic stuff. The guy there was asking my contract number. I called Protect My Car back and got my contract number and gave it to the mechanic so he could talk to the adjuster. After my car was done, I got a phone call from Protect My Car saying that they couldn’t honor this. I asked why, as it was a transmission problem, and this was the reason why I got them. I had been paying on it several months prior and nothing was wrong with the car at the time that I got it. I just wanted to get it because I knew how a later model car could cause problems.

    Out of the blue, they called me and said that I would have to take it somewhere else. They didn’t honor it. I looked around and found a place in Windsor, where I live at, that would do the work. The people gave me a quote and told me this is what they would charge. I let Protect My Car know that this is what I was doing. I didn't go ahead and do the work. I wanted to make sure it was something that was covered. They told me yes. Then I got a callback from a guy saying that they don't want to work with that garage as that was blacklisted. I'm like, “What?” When I'm in search of a mechanic, I'm only doing my searches in my near area. This is not something that I come across every day so I wouldn't have known that they were blacklisted. But when I let the lady know that I was working with the Windsor, Connecticut garage, she said that was fine.

    They also stated that I have to let the garage owner or the mechanic call them with an estimate and I said okay. So, I let them work that out after I made the claim. I don’t know what happened in between there. The mechanic and adjuster didn’t tell me anything. But the work was done. I was satisfied with the mechanic’s job. The unit was running smoothly when I went and checked on it. He said that he even talked to the adjuster and let them know that this is what they did. So now, I'm stuck with the payment and Protect My Car didn't even cover, but they’re steadily taking out a hundred and something dollars and telling me that they will help me, then they won't. I haven’t pulled yet, but I want to cancel it only because of my experience where it is not too good for me. I just haven't had a chance. I’m trying to understand why these guys are not honoring my policy. I was very dissatisfied.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We do regret that the coverage was unable to help you with the transmission repair. We were able to give you the full benefits on the other repairs, but the transmission replacement had already been completed before any claim was filed. This is not reimbursement coverage, but coverage that reduces you repair costs by 50% if we are allowed to process the claim before work is done on the vehicle. You are right, though. Older vehicles tend to have mechanical breakdowns at a higher rate than newer cars.

    We are also glad that over the first three repairs you have saved almost $3,000 with this coverage, more than ten times the cost of the coverage. We are glad that the program has worked so well for you in the short time you have had it.

    Verified purchase
    Customer ServiceTechRefunds & PayoutsMaintenanceStaffBillingTimeliness

    Reviewed July 19, 2020

    My wife and I purchased a car. It’s old. And times are kind of hard, so the help with the payments and fixing the car would help. I heard of Protect My Car on the radio one day. It went over my head, and the next day, I heard it again. I decided to call them to see what's going on with it. I used to get a call about warranties but I never listened to it. But it was a time I actually needed them because I didn't get the car out of the dealership. I got it from an independent seller. I have to get the car inspected. The payments could be crazy. And it’s a BMW, so I had to do something to lessen the payments. I would call to find out what I can and can't use because I’m not too familiar with the service. But the reps have been very helpful and patient.

    I did an oil change. I got the tie rods, the links, and a wheel alignment all done in one day. Protect My Car paid for a hundred percent up until a certain amount of time, like I had three different times before I would have put in a payment with them. But I had the one where I get 50% off of whatever I have to pay, which wasn't bad at all. I'd rather pay half than pay all. I recommended Protect My Car to my brother-in-law already and a couple of my friends. They said once their warranty is up, they would call.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    TechStaff

    Reviewed July 18, 2020

    I was generally impressed with PMC but the biggest knock I would have is the lack of urgency. Each time I needed to use the PMC service everything would be taken care of but just not very timely. Between myself and the mechanic getting someone to solve the problem can be very time consuming and frustrating. Otherwise good experience.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We always appreciate knowing those areas where we can improve our customer's experience with Protect My Car.
    Please call us if you are having any current issues so we can address your concerns immediately.

    Thanks again for your comments.

    Verified purchase
    Contract & TermsCoverageTechRefunds & PayoutsStaffBilling

    Reviewed July 18, 2020

    Protect My Car offered a lower down payment and a good plan for my car so I went ahead with them. I originally was asked for $100 down payment but I didn't have that. I had 52 bucks on a card. They went ahead and let me do the down payment with that so that was convenient for me at the time. But since I've had Protect My Car, I had a bit of problems. When I wanted to get my oil changed, I wasn't able to until I paid the full amount that I was past due.

    Then I had needed a tune up the actual day that I paid my past due balances but they didn't cover me. My car was there in the shop and I asked to speak to a supervisor. I told them, "I haven’t worked due to COVID. I need transportation. Is there any way you can pay them and I work on a payment plan with you guys?” They said, “No. That's in one of our things that we're considering but it hasn't passed yet. I'm sorry, but I can't help you.” Also, I was promised a Visa gift card after my first payment but here I am going on my third and I haven't received that either. But as far as signing up, it was good. The down payment was good and their reviews were good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We have worked out a delayed payment arrangement for customers due to the pandemic. Please call us so that we can help you out. Thank you for choosing Protect My Car.

    Verified purchase
    Customer ServiceCoverageTechPriceStaffRates

    Reviewed July 18, 2020

    I had run out of my warranty that I purchased when I bought my car. I've looked at a few companies when they call me and I didn't like what they were giving me. When somebody from Protect My Car called me, it was pretty much close to the same warranty I had. However, the rep could've been a bit better explaining things because when I purchased it, he told me it was x amount of days or x amount of miles. He didn't say x amount of miles and x amount of days.

    I went to the dealership to get work done and I wanted to get my oil changed, and Protect My Car gave me a couple oil changes with the purchase. But I got denied on their oil change because it wasn't the x amount of days, but I was at the x amount of miles. I called many representatives until I finally spoke to somebody else. He lowered the price of my premium so it was less because of their confusion, plus because of the COVID-19. He got me to keep it because I was going to cancel it before the 30-day period.

    I had a lot of confusion in the beginning and nobody explained it to me until I told the person I was canceling and they sent me to the last person that does the canceling. It was that last person that does the canceling that got me to keep it. The people need to explain things a whole lot better, like how the guy at the cancelation section does.

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    Protect My Car
    Response from Protect My Car

    Thank you for choosing Protect My car and for your comments. We regret that there was any confusion on the oil change but very glad our agent stepped up to make it right. Please let us know if you have any questions or if there is anything we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechSales & MarketingPriceMaintenanceStaffRates

    Reviewed July 18, 2020

    I end up seeing Protect My Car online while I was looking for another company. I saw CarShield too. I've seen a commercial on TV but somebody told me that it wasn't all that great. I read the reviews and I decided to go with Protect My Car. Their rep was pretty good. My car broke down a few times and they gave me no problems. Submitting a claim was easy. I call them and let them know ahead of time as soon as an issue happens and the last shop I took it to like Firestone. Protect My Car had an actual account with the Firestone so that was an easy process right there. They fixed what was covered.

    Protect My Car works with me. I have read a couple of bad things about them. But I never read an issue where they didn't wanna cover whatever was damaged if it was under warranty. They always did. I just had like $1,000 worth of work done on my car. I've had a satisfying experience with them but I hope our car doesn't break down so I'd have to use them again. So far, things have been covered - pretty simple and pretty easy. I have told my friends about them. Some of them are interested in buying foreign cars.

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    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed July 18, 2020

    I just purchased a car. I just wanted extra coverage just in case. I signed up with Protect My Car and everything was great. I was able to use the roadside assistance, and it was quicker than my insurance. I called Protect My Car after I called my insurance. My insurance had me on hold for about 40 minutes on the side of the road versus calling Protect My Car where within 20 minutes, everything was taken care of. It happened quicker. I wish the monthly can go down a little, but I’m okay with it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We do appreciate your choosing Protect My Car and we know you'll save a ton of money with the benefits provided by your coverage. Also, during this covid pandemic, we are helping customers with the affordability of the coverage. Give us a call and we will work something out to assist you.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed July 17, 2020

    Great and fast, took 2 days to fix my car. The customer service was amazing and helped me through the entire process. It was a great experience and would recommend to anyone. I am from Texas where repair shops can be a problem.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments and the rating. We appreciate it. We are very glad our claims staff was able to get your repair claim approved and completed so quickly. It really does make a difference when you have a professional adjuster who has your back and can work efficiently with the shop.

    Thank you for choosing Protect My Car and thanks again for your comments.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 17, 2020

    I've had 2 oil changes and it's great. I like how fast and smooth the process goes. Thanks again for the services you offer. They are very helpful and I would recommend this to all my friends as they will appreciate it.

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    Protect My Car
    Response from Protect My Car

    Thank you so much for your very thoughtful comments. We are very glad the coverage and the benefits have been of value to you. Over the years our customers have suggested benefits that would be of most use to them and we have listened to them. We are very glad those added benefits have helped you save money.

    Thank you, too, for referring others to Protect My Car. We will treat them with the same respect and attention to needs as we do for you.

    Thank you for choosing Protect My Car and for taking the time to provide your comments. We very much appreciate it.

    Verified purchase
    CoverageMaintenance

    Reviewed July 17, 2020

    My door handle broke off, but there was no coverage. I bought the warranty to cover things like this. I was disappointed that I pay premiums but no coverage is provided. I hope the next time I will have covered for the part that breaks!

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We regret that the coverage was not helpful to you when your door handle broke. Our coverage plans are for mechanical breakdowns only, and do not include body damage or wear and tear items. The real value of the coverage is to pay for the repair or replacement of major components (engine, transmission, A/C ect.) We do hope that upon reflection you will see the value in protecting yourself, and your budget, against those kind of repairs.

    Take a moment to review the extensive list of hundreds of components that are covered under your policy, not to mention the free oil changes towing and road side assistance you receive with this coverage. You might find that the cost of even one repair (compared to the $100 deductible and small monthly premium) would save you a ton of money.

    We do thank you for choosing Protect My Car. Thanks again for your comments.

    Verified purchase
    TechRefunds & PayoutsStaff

    Reviewed July 17, 2020

    Protect My Car is working out fine. I got the service contract for emergencies if something goes wrong. I got something in the mail and I read all the offers. I took chance on them. Now, I figured out it was a good thing to go to them. The rep I spoke with gave useful advice. I did an oil change through them and I hadn't paid anything out of pocket.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thanks for those comments. We appreciate your taking your time to provide them. You are right, too. When that first big expensive repair happens, especially on a holiday or on vacation, and Protect My Car takes care of it for you that is when you know you made a wise choice to protect yourself and your budget in advance. That is what gives you good peace of mind.

    Thank you again for those very encouraging comments.

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingRoadside Assistance

    Reviewed July 17, 2020

    I don't like the way Protect My Car does business because it takes too long. A month ago, I had a claim for a dead battery. I had to go up there and that took a long time on hold to be able for them to even tell me that they would have to have a tow truck. They got the tow truck. They then recommended a partner but the guy said they didn't even have their major mechanic there, so I couldn't reroute it in time. I had to pay for a separate towing because of that.

    If I needed a major mechanic, then I had to call them. It took an hour to get ahold of Protect My Car to collect a part of the payment. I then found out that the battery didn't even get covered. I thought I had most of my car covered for things like the windshield and stuff. I was like, "Wait a minute here. The stuff that most likely will break within five years, you're not gonna cover?" Did the policy even include headlights? And the battery cost was like $150 or $200. I could have just gone to Walmart and bought one.

    So far, I'm dissatisfied. It seems like there is a clause that says they don't have to pay for such and such. If so, then what do they pay for exactly? That kind of makes me lose confidence that the car is truly covered if there are all these exclusions in the 50 pages of paperwork. Is it really too burdensome to cover a battery that lasts five years?

    Also, trying to get everything in motion was like, "Wow. I'm really glad I don't have anything going on right now." My car broke the day before the 4th of July weekend. Protect My Car took not just that weekend off but that Friday too. I had to wait three to four days before I got my car running again. It also took three hours' worth of hold time.

    Even the Meineke guys used them and they were saying that there is another car protection program that is a lot faster. That lady that just came in said they have their own special thing or a program. She added, "I kid you not, like we went onto the website and it was up and done. There's no hour hold time. All this other stuff." In comparison, the way that Protect My Car operates is like in the '90s.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. As we carefully explain in the coverage booklet, the coverage is for mechanical breakdowns, not for replacing wear and tear items. Our policies are intended to help customers with mechanical breakdowns, which are almost always unexpected and very costly. Maintenance of a vehicle is something you can schedule and plan for financially. These services are readily available at most repair shops at a discounted rate to attract new customers. To keep the policy cost down and provided help for the unexpected breakdowns, vehicle breakdown policies do not cover the cost of maintenance and wear and tear items, like tires, batteries, light bulbs and the like. Adding these services to a policy would make the monthly cost of the policy too expensive for most people, especially for those on a budget.

    We are glad you chose Protect My Car to protect your budget i n the event of a costly breakdown.

    Verified purchase
    Customer ServiceCoverageTechPunctuality & Speed

    Reviewed July 17, 2020

    Protect My Car is great. I can call and they’d send a mechanic. I can call them and they'll fix it for them right away. At this time, I’m waiting on the mechanic to call them. My car keeps shutting off, and they’re gonna start looking at it tomorrow at the shop. It would be my second time using the warranty. The first time I used it went well. I had to pay $173, and they covered the rest of it. Everything is great.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 17, 2020

    I found Protect My Car while looking on the internet and they had a payoff. Initially, I was gonna go with CarShield but and Protect My Car called me. They've been pretty good. Customer service was unbelievable too. I had an old change and they helped me. That was cool. I didn't think it was gonna go through, but it did.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    Customer ServiceCoverageTechMaintenanceBilling

    Reviewed July 16, 2020

    Protect My Car is connected with my Credit Card company. I got a better deal with them than other warranty company so I got their coverage. Purchasing the warranty was easy. Whenever we try to redeem routine maintenance, everything is fine. There was a time though when a dealer we were dealing with didn't know what Protect My Car is. Still, once they called Protect My Car and spoke to them everything went through. This warranty is a good deal. I'd tell other people about it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and glad we saved you so much money. That’s what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceTechMaintenance

    Reviewed July 16, 2020

    Mine is an older model car and because of the brand of the car, Protect My Car was more accepting to give me the extended warranty, opposed to some other place. It's a Mercedes-Benz. Everybody knows the maintenance is high, and I have the sports version. It’s a little higher than just the regular base model. Afterwards, that's when my issue came in, because the communication wasn't there.

    I've just had some work done and the communication has been off. My car has just been sitting because nobody reached out to me or the shop, to let us know that the work was approved for them to do the work, and to go ahead and do it. I didn't like that because it could’ve been done in a week. I could’ve then had my car back, but it has just been sitting in the shop for three weeks now. I had to go up there today and I had a call from the shop phone. But he didn't know what was going on. He just gave me what he saw in the notes. What was told to me in the beginning was that whenever some work is done, once they approve it, someone will call and reach out to me and then they will reach out to the shop to let us know that the work has been approved or it hasn't been approved and go from there. When I first dropped the car off, I haven't heard from anybody since then, so it has been about a month.

    The first time I took the car, I called, they did it, and they approved it. The work was done. I had my car back in three days. This last time, I don’t know what happened or what took place. I wasn’t happy about how it went. I'm glad I have multiple vehicles, that I could still get around, because otherwise I would’ve just been out with the car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that you had any difficulty with this claim. Our records show we spoke to the shop on several occasions on the day you brought the vehicle in for work and the shop was told to proceed with the repair (since the claim was approved). Our agent should have followed up with you to let you know. We are glad the repair is going smoothly despite that initial problem and that the coverage is saving you so much on the repair.

    Thank you for choosing Protect My Car and thank you for your comments.

    Verified purchase
    PriceRates

    Reviewed July 16, 2020

    Protect My Car gave me a better price than other companies so I picked them. The conversations that I had with the young man that I talked to were okay. He was straightforward with me and that’s all I got to ask.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your review and for choosing Protect My Car to help you protect your car and your budget. We appreciate that very much and we know you'll save a ton of money with this coverage.

    Verified purchase
    Customer ServiceBilling

    Reviewed July 16, 2020

    Everything with Protect My Car was pretty cool. That was why I signed up with it. I'm glad I went with it. I used it once for oil change about two weeks ago. It was pretty easy. I called in and let them talk to the people and they did whatever they did to process the payment.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your review. We are glad the claims process went smoothly and you had a good experience. Thank you for being a valued customer.

    Verified purchase
    TechStaff

    Reviewed July 15, 2020

    The car that we bought for my wife was a rebuilt title. I looked online and Protect My Car was one of the few that offer a warranty and they offered a lot more than what other competitors did. Also, their reps were helpful and took the time to address my questions. I've had to use them a couple of times. I'd had the car less than a year and they were really good about working with my mechanic and getting the stuff fixed. My mechanic said it was one of the easiest extended warranty companies he's had to deal with. Expectations have been met and I've been really pleased.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceBilling

    Reviewed July 15, 2020

    I was listening to Sirius XM and they advertised Protect My Car on the Sean Hannity show. They caught us at just the right time. We're debating whether or not to get rid of our Durango and for $97 a month, they would cover all of our oil changes and routine maintenance, and they would cover half of anything major. So for $97 a month, we figured it was worth it in case something big breaks. The oil changes went very smooth. We took it to the Dodge dealer that we bought the vehicle from where we got all our maintenance done. Protect My Car set everything up to the Dodge dealership and we dropped the car off, and that was it.

    However, the hours were not conducive to early hours. So in order to get payment, I would have had to pay out of pocket if it didn't take as long as it did because I can't get pre-authorization. I would have had to ask for reimbursement. When they open up at 7 AM, you can't get payment because there is nobody available on the call. They don't open until 9:00. Fortunately, my car got done at 9:00, so I could get payment done. But other than that, it went smooth.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you very much for those comments. We really appreciate them. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service, all with low monthly premiums tailored to fit your budget. That’s what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed July 15, 2020

    Protect My Car called and was asking questions about me needing services with them as far as a different vehicle, which I didn't have. I told them "Yeah, I did have a vehicle that needed that services." The rep I dealt with was awesome. He didn't explain the coverage all the way to me, but he explained a lot of details. I had a claim where I took my vehicle into the shop to go get an oil change, and then they said I had an oil leak. So, I took it to a shop and there were issues there because they were concerned about how long I had the vehicle, whether I let the vehicle go down like that, and some other things, but they pretty much got it squared away and taken care of. The total process was almost three weeks. During the time that my vehicle was in the shop, I did all the follow up between the customer service with Protect My Car and the dealership because I felt like nobody was doing their job at the time. They can do better.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We regret that you feel the the repair was taking too long. With the pandemic, most of our adjusters are either out or working from home. The shops are experiencing the same delays due to limited employees able to keep up with demand. We do appreciate your patience.

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed July 14, 2020

    Protect My Car called me and I went with them. Their rep explained the coverage I was getting and he was okay.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for taking the time to provide your review and giving us such a wonderful rating. We really appreciate it.

    Verified purchase
    CoveragePriceStaffBilling

    Reviewed July 14, 2020

    I needed a warranty for my car and for things that I will need to get done. And for what my car's been paid off, Protect My Car fits the budget of what I was looking for and things that are being covered. They cover more stuff than the other people had offered to me. I feel good about the service. What I'm paying is fair because I just got my car back and I had like $2900 worth of repairs that needed to be done. I only had to pay a little over $200. So I'm very satisfied about that.

    I felt like there was a bit of a delay though because when I dropped my car off that Monday morning, there was some confusion as far as I didn't know that I was supposed to make my payment first and then the warranty make theirs. We thought it was the other way around. Then it was hard getting through to someone when trying to make their claim because I understand everything going on. He kept my car like an extra day just trying to get through. That was a hassle because I had to extend my rental two extra days until that was settled. Other than that, I feel comfortable going into the warranty. You'll never know when something's gonna happen. It was just a couple of months ago when I had it set up and then now that I need it, it's working out for me.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments and for choosing Protect My Car. We do regret any confusion that occurred during your repair. We are glad that you were able to save so much money on your repair. That is what having great coverage is all about.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed July 14, 2020

    I thought the warranty with Protect My Car was okay. I've had three oil changes and one claim. I was at the Ford dealership and I had to get a brake caliper. It took a long time when Ford was trying to call them and the rep explained some of the other stuff that it covered.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We apologize for the delay that the pandemic has forced on everyone and we do appreciate your patience while we got your claim administered. Thank you for choosing Protect My Car.

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed July 14, 2020

    The warranty on the vehicle I purchased expired and so I was looking for a good and reasonable one. I did a comparison and Protect My Car was suitable for what I need. The plan covered mostly the major components of the type of vehicle I had. Recently, they gave me a free oil change and tire rotation. The service mechanic called them to verify if they approve the service to be done. I'm pleased with the service that I received.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for those comments. That is exactly that we like to hear. In fact, giving our customers great peace of mind is our number one goal around here. Thank you very much for letting us know we are meeting that goal and thank you for choosing Protect My Car.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsBillingRates

    Reviewed July 13, 2020

    Nathan from Protect My Car called me on a sales call before and he explained everything to me. I was interested, so when I had some time and money, I gave him back a call and I went ahead and got a policy. I had one claim recently. I was just driving my car one day and the car just started to make a funny sound. I turned it off, got a tow truck and I brought it to a shop. The shop was telling me the problem but I know nothing about cars, so I called up the warranty and they discussed whatever happened. They got an engine for the car. I only paid my deductible and tax on the labor. So far, so good. I’m making my payments and hoping everything works smoothly. I'm grateful that they got my back in case of anything like that.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal. It really is nice to know that simply by using the policy benefits you can save far more that the policy costs. That is how you know you have the right coverage.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your very encouraging comments.

    Verified purchase
    CoveragePriceMaintenanceStaffBilling

    Reviewed July 13, 2020

    I wanted some extra coverage because the maintenance of the vehicle I had is more expensive. I don't mind the fact that I’m making monthly payments because whenever there is something in the car that goes wrong, all of that will be made up of the payments and cost of maintenance for a BMW, so I'm pretty satisfied with Protect My Car. One time, my fiancee dented the lights on it and we had to get a jump. That went perfectly. They were helpful. They should just keep doing what they're doing.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaffRates

    Reviewed July 13, 2020

    I compared Protect My Car and a couple of other warranties and Protect My Car had pretty good ratings and were cheaper. They were pretty reasonable. I talked to their guy on the phone and he gave me a little better deal to entice me. I've used it one time when I had a coolant leak and the guy at the garage said it was fantastic. He said Protect My Car was friendly and they didn't give him any trouble at all. They just took the information down and said that was cool and they would pay for it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaffRates

    Reviewed July 12, 2020

    They offered a free oil change and the rates were not that high. The rep that I dealt with was very professional and he had a nice sense of humor. I've had my oil changed and they covered it. The only problem I had was the wait time when I called and tried to get in contact with someone to get the oil change done.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. With the pandemic, however, wait times have increased. We have taken steps to solve that issue and we know you will notice the difference the next time you need to use our services.

    Thanks you for being a valued customer.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 12, 2020

    Protect My Car called me and it went from there. My truck is getting a little older, so it just made sense. The rep was pretty good. He was very persistent. I got an oil change, which went good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for taking time to provide comments on your experience with Protect My Car. We appreciate them very much. Thank you for joining the Protect My Car family. We are very glad you did.

    Verified purchase
    TechSales & MarketingPunctuality & SpeedStaff

    Reviewed July 12, 2020

    Protect My Car was doing a promotion and because of it and the sales and the stuff they were saying, their rep sold me. He did wonderful. The package that I got could be a little better but I’m satisfied. Everything was pretty good and cool. I had a claim with them which the shop did, and the service was great and pretty fast. I feel really secure having the warranty.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We are very glad you chose Protect My Car. With great rates, towing, maintenance and repairs covered, not to mention rental car reimbursement, it just makes sense to get some protection before you vehicle breaks down and leaves you stranded on the side of road.

    Thanks for your comments and for choosing Protect My Car.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingMaintenanceStaff

    Reviewed July 12, 2020

    I was buying a car but I knew what kind of warranty they were giving me so I went in advance and purchased the warranty from Protect My Car before I purchase the car. However, when I took the car to get it serviced, they didn't cover a whole lot of things. They only cover one thing out of four or five different things that was wrong with the car which was the air conditioning. It was blowing hot air and they fixed that problem. But they never fixed the oil leak somewhere in the car and the thing where you put the gas that doesn't open when the car is turned off. The service tried to tell me they didn't cover those. I wasn't aware of what's covered but they made it seem like if it's an electrical problem, they would cover it, from the commercials. So I figured that it's an electrical problem with the gas tank where it opens up and closes, they didn’t offer to repair that.

    The customer service and the representative were okay. It just seems like false advertising. The service tried to say that's like a serious thing that needs to get fixed. He said that they wouldn't fix the oil leak on the bottom of the car where it could end up getting serious if it won't get repaired. I'm not satisfied but I'm already in this so I'm sticking with it for now.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. You raised a very important issue and we are happy to respond to it. This coverage is for mechanical breakdowns and does not cover wear and tear items or most maintenance items (we do cover oil changes and tire rotations on most coverage plans). The reason we do not cover these items is because those are things you can plan for. Mechanical breakdowns are almost never expected and that makes it very difficult to pay those unexpected costs. That is why protecting yourself against those costs in advance makes so much sense.

    Thank you for choosing Protect My Car to protect you against mechanical breakdowns on your vehicle.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePunctuality & SpeedStaffBillingTimeliness

    Reviewed July 11, 2020

    I was calling a credit card company and I dialed Protect My Car's number by mistake. The person started talking and he was telling me about their service. I liked how it sounded so I went with them. I was gonna be looking for a warranty anyway because I knew my warranty was about to be up. It was kind of like an answer to a prayer that I didn't know I had. I'm like 60% confident in the policy that they will cover what I need them to cover.

    I used them for an oil change and that was pretty easy. But I tried to file a claim the other day and apparently, they don't cover brakes. When I was trying to do it at Jiffy Lube again, they had to like take off the fleet account. When you go in there, they label you as a fleet account member and they have to kinda take that off to do whatever they needed to do. When I go back again, I'll be able to put back on that. But I don't know if I can go back to Jiffy Lube since I had such a horrible experience there. It took forever and when they were finished, they didn't do the work properly. I had to go back that same day to get it properly done.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. You raised a very important issue and we are happy to respond to it. This coverage is for mechanical breakdowns and does not cover wear and tear items (like brake pads) or most maintenance items (we do cover oil changes and tire rotations on most coverage plans). The reason we do not cover these items is because those are things you can plan for. Mechanical breakdowns are almost never expected and that makes it very difficult to pay those unexpected costs. That is why protecting yourself against those costs in advance makes so much sense.

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed July 11, 2020

    I saw the ad on TV and I thought Protect My Car was talking about something good for what they were talking about. I decided to get it for me and my old lady. The customer service was good. Even though I wasn’t too bright on what I would like to do, they explained everything well to me and were nice about it. They gave a free oil change. I went and got that. Now, I'm thinking of taking my car to get the AC fixed.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really does make a difference to have a professional adjuster discuss the repairs with the dealership or the shop you choose to use. We can not only make sure the right repair is being done, but done right and at the best possible cost for you, our customer.

    Thank you for choosing Protect My Car and thanks again for your comments.

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    Protect My Car Company Information

    Company Name:
    Protect My Car
    Company Type:
    Private
    Year Founded:
    2005
    Address:
    570 Carillon Parkway
    City:
    Saint Petersburg
    State/Province:
    FL
    Postal Code:
    33716
    Country:
    United States
    Website:
    protectmycar.com