How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

Protect My Car Reviews

Out of business
4,948,604reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Protect My Car

Protect My Car is a premier vehicle service contract provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company aims to provide a hassle-free claims process and ongoing customer service.

Pros
  • All services provided by Protect My Car employees
  • In-house claims process for smoother experience
  • Free oil changes and tire rotations with all policies
Cons
  • Does not cover preexisting conditions
  • Not available in AK, CA, HI, MO, OK or WA

Protect My Car Reviews

Filter by Rating

  • (2,243)
  • (767)
  • (488)
  • (238)
  • (398)

Popular Mentions

    How do I know I can trust these reviews about Protect My Car?
    • 4,948,604 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Protect My Car?
    • 4,948,604 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 8 Reviews 830 - 980
    Verified purchase
    Customer ServiceCoverageTechStaffBillingTransparency

    Reviewed June 9, 2021

    I have submitted claims with Protect My Car and so far, it's been good. I just wish they had a better package for cars that are older. I have the platinum package right now and it doesn't cover certain things that I think it should cover. For almost $80 a month, I should be getting more for my money. That aside, customer service is polite and helpful, for the most part. I only had one where there was kind of, "The, the". I had the shop call Protect My Car to speak to someone and they took care of it. The shop that I work with is good as far as getting back to Protect My Car representative and haggling stuff out because they deal with a lot of customers that have Protect My Car. That makes it a little better for me as a customer because they understand how it works as opposed to going into a shop that doesn't deal with my warranty.

    Protect My Car just called me because they had my expired card on file. I didn't understand why because I updated it. Apparently, someone dropped the ball. I re-update it yesterday with someone on the phone so they can take out the payments in a timely fashion. Overall, I would go with Protect My Car and not CarShield. I tell everyone that from my own personal experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or because of pre-existing conditions. The Ambassador family of policies is less expensive than a standard extended warranty and therefore appeal to those on a limited budget. Ambassador policies provide a wide variety of important benefits including free oil changes, free tire rotations and a significant reduction in repair costs, as well as 50% off repair costs. They also come with towing, 24 /7 roadside assistance, and rental car benefits to name a few. Yes! Our claims department and trusted advisors are there to work for you and be your advocate when it comes to repairs. Just know that we are all working hard to make the repair process as seamless as possible. Please feel free to give our Customer Service Department a call to discuss any issues that you may have encountered and/or how we could have earned that 5th star.

    Verified purchase
    Staff

    Reviewed June 8, 2021

    I had just gotten a 2011 car and Protect My Car came on the radio. I was trying to see what they were about so we went ahead with them. The rep was pretty good. I used the warranty for some minor issues. I expected them to pay a little bit more than what they did but it was okay.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help. Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that. Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 7, 2021

    I used Protect My Car for oil changes and their process was very easy. Customer service has always been helpful.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    That is what we like to hear! We would also like to thank you for the five stars. We are glad that we were there to help you with your oil change. Your experience is the reason we do what we do! Please know that we will be here when your need us. Thank you for your comments and thank you for choosing Protect My Car. Please let us know if you have any questions or if there is any way we can help. Thanks again for your comments.

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed June 6, 2021

    Protect My Car is a good plan to have on a car. I got a great deal. The warranty is very valuable and it saved me a lot. If I didn't have the coverage on my car, I would be putting out more money than I have to. Customer service alos assisted me very well.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. Thank you for your positive feedback and five stars. Your experience is the reason we do what we do! We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Thank you for being a valued customer and for choosing Protect My Car! Please let us know if you have any questions or if there is any way we can help. Thanks again for your comments.

    Verified purchase
    Tech

    Reviewed June 5, 2021

    I've used Protect My Car for about three or four years. They've been doing a great job because I used them a lot. When I have a claim, my mechanic communicates with them more than I do because he knows what to tell them such as what needs to be repaired and be done to the vehicle. It takes time for the warranty to come up with an estimate. It's a process but it gets done. I am very satisfied and comfortable with Protect My Car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for those great comments. We appreciate them very much. We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind. Please let us know if you have any questions or if there is any way we can help. Thanks again for your comments.

    Verified purchase
    Customer ServiceTechSales & MarketingPriceStaffBillingRatesFollow-Through

    Reviewed June 4, 2021

    When I looked for companies, I wanted to ensure that their prices were fair, customer service was fair, and they had good reviews. If something ever comes up, I would be helped. Protect My Car met those qualities. I had several claims and each time, they did what they said they would do and made it pretty simple and easy for the technicians to check in and call. I only wish Protect My Car has a mobile app that keeps all records of services such as dates of service, dates of payment, and what plan.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for taking time to provide your comments. It is very important to everyone here at Protect My Car that we provide the most professional and hassle-free service possible. We want to end each day knowing we have helped a lot of people with vehicle problems that could have ruined not just their day but their budget for months to come. It means a lot to get comments from our policyholders that let us know we are doing just that. Also, a mobile app is a wonderful idea, and we are currently working to get our online and mobile needs updated. There is not yet a timeline for those updates, but we are continuously working towards achieving those goals as a company. We are happy to have helped you with your repairs and look forward to doing so again when you need us. Thanks again for your comments.

    Verified purchase
    Customer ServiceTechPriceStaffRates

    Reviewed June 3, 2021

    Protect My Car offered the best package at the best price. Their customer service was excellent. They were very helpful and they went the distance. They answered questions that they probably didn't really have to answer because they didn't pertain to the issue that my car was being seen for. That's always nice that they can take care of the consumer on every level, even if it's not related to the issue. I called first to find out how to do a claim and that was easy. They said, to just take the car to the shop and have them call Protect My Car. I thought I would have to fill out paperwork but it was no work on my part. They are amazing.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your wonderful comments. We have shared your comments with all of our departments to let them know their hard work is appreciated. It really is a team effort here to make sure the coverage is hassle free for policyholders. It's comments like yours that let us know we are doing just that. That really makes our day. Please let us know if you have any questions or if there is anything we can do for you. Thanks again for those great comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed June 2, 2021

    Protect My Car was the first company I called and it was a great service so I went with them. Their claim process was very easy. I will tell everybody about them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for the 5-star review and for choosing Protect My Car to help you protect your car and your budget. We appreciate that very much and we know you'll save a ton of money with this coverage. Thank you, too, for referring friends and family to us. We will treat them with just as much respect as we do you.

    Verified purchase
    PriceStaffRatesValue

    Reviewed June 1, 2021

    Protect My Car is a little less expensive than the other companies. Their reps were professional, knew what they were talking about and they worked with me on the price and got to where I could afford it. It was pretty good that they put in the oil changes in there, which was the tipping point where I went ahead and got it. So, I'm getting a little something back out of it. Having Protect My Car is a great value.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed March 28, 2021

    I acquired a service from someone else then Protect My Car called me back. They offered me a better package and it was great. I've had the warranty for nine months and I've used it twice. They're fantastic. They were great about the things that they wouldn't cover. They said, "These guys are pretty expensive. You should go somewhere else," and they were right.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.

    Verified purchase
    Customer ServiceCoverageTechStaffBilling

    Reviewed March 14, 2021

    I love Protect My Car. The rep explained everything of why it was important for me to have a warranty on my car especially the mileage it was in. I wasn't over the 50,000 yet but I was close to it. She also explained the services they provide and a lot of savings I will be benefiting from if anything does happen with the car. I've used Protect My Car for the regular oil change and tire rotation and it's been easy. All I usually do is call and let them know I'm going in for the day, what type of things I am getting done and what shop I am going into. After that, everything is handled. They tell me, “When the shop is done, let them call us and we'll make payment." So far, they get an A+ from me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We do appreciate your choosing Protect My Car and we know you'll save a ton of money with the benefits provided by your coverage.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceTech

    Reviewed March 13, 2021

    When I talked to the guy from Protect My Car, the warranty seemed pretty good. I got it and I've used it for oil changes. It's very easy. I go right to the dealer, they call up, and Protect My Car pays. They are good. I'll keep it as long as I need it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    Coverage

    Reviewed March 6, 2021

    Did not wanted to cover my transmission when I had told them I got my vehicle from my dad that passed away. And didn't have service documents. They are careless and don't even respect dead. This is the reason I took extended warranty but they really suck. So inhumane.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Your frustrations are understood, however, the passing of your father has no bearing on the denial of your claim. Every vehicle has maintenance requirements provided by the manufacturer. According to YOUR vehicle manufacturer, YOUR vehicle requires a transmission service at 150,000 miles. When asked for verification of the required transmission maintenance, you were not able to provide any documentation, therefore, your claim is not able to be covered. Also, looking further into your claims history, we have assisted you previously, for 3 repairs AND an oil change, so we are not careless or disrespectful. The purpose of the policy is to pay for covered component failure, not items that must be replaced at regular intervals as they wear out. These are maintenance items. That means that they must be maintained and replaced at regular intervals. The policy rules require regular maintenance and these rules apply to all customers, so if you would like to provide the needed maintenance records, we will be more than happy to re-evaluate your claim.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 3, 2021

    I had bought a truck, and I wanted a warranty on it. I talked to Protect My Car on the phone. The rep was very courteous. He was very excellent. Signing up was very easy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Congratulations on your vehicle purchase, and thank you for your comments! We certainly appreciate them. We make it our mission to provide great service and needed help to all policy holders. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    Customer Service

    Reviewed Feb. 23, 2021

    The customer service when purchasing the extended warranty from Protect My Car was really good. They warrantied my car up to 178,000. I had my oil changed and my tires rotated and it was very easy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed Feb. 22, 2021

    The Protect My Car rep I worked with was good. But my 2019 Nissan Sentra got totaled so I canceled my policy. It was easy to cancel. The wait time was just 20 minutes.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We take pride in working hard to provide our customers the best possible service. We are very sorry to hear about your vehicle being totaled, but please keep in mind, if you are looking for coverage on any other vehicles, you can always call us for a quote.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceSales & MarketingRefunds & PayoutsStaffTransparency

    Reviewed Feb. 21, 2021

    Protect My Car got some good reviews and they offered me a nice little discount. However, they could do at least some kind of confirmation that they did receive the submission even if it's auto-generated to keep the clients updated on where their claim is in the process. That's what we don't get. I have to follow up and find out. I was looking for my reimbursement 'cause they reimburse us on repairs. I got my first one I've done back for the tire rotation but this next one is going a little over a month now since I submitted it and I haven't heard back anything. I was getting ready to contact them to follow up on that but so far, I haven't had any issues.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your review and for choosing Protect My Car to help you protect your car and your budget. Having an auto-generated reply for the reimbursement process is a great idea, and your suggestion is currently being reviewed. So thank you once again for your review. Please let us know if you have any questions or if there is anything else we can do for you.

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRental Car

    Reviewed Feb. 20, 2021

    I took my car down shortly after I had switched from CarShield to Protect My Car. I had my oil change and I didn't know Protect My Car paid for tire rotations. The lady’s place where we took it said they were very familiar with Protect My Car and that she processes claims all the time. I told her the number, she called it in and they took care of it right then. I'm very well satisfied with Protect My Car. They cover just about everything on the vehicle other than brakes, windshield wipers and headlights. That was another breaker for me. With CarShield, they didn’t cover the computer in my car. I know how expensive those things are. What good is a coverage if they're not going to take care of that stuff?

    I haven't had any trouble out of my car and hopefully, I won't. But it is a 2014 so sooner or later, something's gonna happen to it. I like the confidence of knowing that I can call. Plus, Protect My Car has roadside assistance. I like knowing that I can get a rental car and someone to come help me in the middle of the night. I work second shift so if my car breaks down, I'm most likely out in the middle of nowhere in a dark road. The only thing is instead of a $200 deductible, they could go back down to a $100 deductible. That would be great.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    StaffRental CarRoadside Assistance

    Reviewed Feb. 19, 2021

    The reps were nice. They helped me a lot and explained stuff to me. I appreciated that because I don't know too much about cars. They were telling me that if anything happened, I could get a rental car and if I had a flat tire, they would come to me. I'm very pleased with what they signed me up for.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you very much for those comments. We really appreciate them. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service, all with low monthly premiums tailored to fit your budget. That’s what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your comments.

    Verified purchase
    Sales & MarketingPriceRefunds & PayoutsStaffRates

    Reviewed Feb. 18, 2021

    I like Protect My Car because a lot of car warranty places don't give you free oil change three times a year. The price was another reason we went with them plus the $400 gift card. We did Protect My Car back in December and the sales rep was nice. The only thing he hasn't done is what he said about the gift card. We haven't received it. Also, I know I could get so many points for being with Protect My Car. I thought I could use those points to buy things but they were asking me for my debit card.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your review and for choosing Protect My Car to help you protect your car and your budget. We appreciate that very much and we know you'll save a ton of money with this coverage. As for the gift cards, those are for referring friends or family who might benefit from a policy. If you know of anyone, please tell them about us. We will treat them with just as much respect as we do you, and send you a gift card as thanks. Also, our rewards program is a great way to save on items you purchase on a regular basis, so you can use your accrued points to save money on online purchases.

    Thank you once again for your review. Please let us know if you have any questions or if there is anything else we can do for you.

    Verified purchase
    Claims HandlingPriceStaffRates

    Reviewed Feb. 17, 2021

    Protect My Car has a good price in general. Their reps explained the warranty pretty well and answered all the questions I had. I had to file a claim for the suspensions on my car. The process was pretty simple. Everything went great.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.

    As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase
    Staff

    Reviewed Feb. 16, 2021

    Purchasing a warranty for my 2017 Audi Q3 from Protect My Car was easy. Everything went well. The representative I spoke with gave me enough information to choose Protect My Car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission to provide great service and needed help to all policy holders. It is very important to everyone here at Protect My Car that we provide the most professional service possible. Your peace of mind is always our most important goal. We know you will find us attentive to your needs and the coverage will save you a terrific amount of money. That is what good coverage is supposed to do.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    Claims HandlingTechStaff

    Reviewed Jan. 29, 2021

    The reps were knowledgeable. They could answer the questions I had. It was a very good experience. That's why I selected Protect My Car. I submitted a claim for oil change and it was perfect. They communicated to me what I had to do on my end, and then once I notified the dealership, gave them the number.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments and experience with Protect My Car. Our agents do go through a great deal of training and re-training to make sure they have the right answers and know how to truthfully and effectively communicate those answers to our customers. We want you and all our customers to know they made the right choice by choosing Protect My Car. We will be here to help when you next need that help.

    Thank you again for your comments.

    Verified purchase
    CoverageTechPriceStaff

    Reviewed Jan. 29, 2021

    Protect My Car covered a lot more stuff and was affordable. The reps did a good job. They broke down the different coverages, what Protect My Car offered, and I chose the one that best suited my needs. I'd tell my friends to sign up with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thank you for choosing Protect My Car. Glad to have you.

    Verified purchase
    Staff

    Reviewed Jan. 29, 2021

    They took care of everything. It was very easy to file the claim.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We are very glad the process was smooth and hassle free. That is exactly what we strive to do for every customer on every claim.

    Thank you for being a valued customer.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 28, 2021

    Protect My Car has been awesome. Every time that I've needed them, they've been there and I've had no problems at all. When my car wouldn't start, all I did was call and they asked me for my card so I gave it to them. Then my car was jumped and it was fine. It was quick. The first time that I got Protect My Car was when I was in Kentucky, seeing my parents. What happened was I killed the battery and I left the keys in the car. So I called them and there was a place in Marion that came. It was 25 minutes. But they came in and they had my key out in a minute. It was really great. I like the fact that I can call somebody and I get taken care of pretty much quickly ‘cause things usually happen. Sometimes it takes forever and a day to get stuff but they've been really wonderful.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your wonderful comments and rating. It really does make a difference when you know you have a reputable and caring company take care of those issues quickly and without red tape. That is always our goal.

    Thank you for choosing Protect My Car. We will always have your back.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 28, 2021

    I had a fine interaction with the sales rep. The service has been okay so far.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your providing them. You are right, too. You won't know how good your decision to get a service contract was until you need to use it. We hope that will not be for a long time, but when that day comes, you will be both pleased and relieved to know you made the right decision by the level of care you receive.

    Thank you again for your comments and for choosing Protect My Car.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Jan. 28, 2021

    I didn't have the best experience with Protect My Car. When I called, I was told that whatever repair, it will be taken care of. But that wasn't the case. The services I could have gotten was in a very small window. It was one other service that my car needed to get done. I thought whatever my car needed, it would be taken care of. It wasn't a crazy expense. It wasn't something like $500 or $700. It was something that was under $100 to get done to my car. Then it was a lot of back and forth. The dealership said, “We were on hold for a long period of time.” It was too much. It would have been nice to know everything up front. It surely would have been nice if we had called and didn't have to wait that long period of time.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We deeply regret that long delay in getting the issue taken care of for you. It was entirely our fault (an agent made an entry error on the computer that created the problem). Human error can sometimes cause problems, but it is acknowledging that and getting it corrected that our customers are concerned with and entitled to.

    Thank you again for your comments. We will do everything we can to make sure your next claim is hassle free.

    Verified purchase
    Customer Service

    Reviewed Jan. 27, 2021

    Whenever I call, Protect My Car was there. They're good service and I would recommend them to anybody. I have talked to other people about their service.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We take pride in working hard to provide our customers the best possible service.

    Thank you for choosing Protect My Car. We appreciate your business.

    Verified purchase
    Contract & TermsCoverageTechPriceRefunds & PayoutsStaffBilling

    Reviewed Jan. 27, 2021

    Protect My Car contacted me and I was looking into something like that. I bought my car previously leased and when it hit 35,000 miles, it was just over its five years. The water pump and thermostat went. All billed together, that cost me $1,000. Shortly after that, my valve cover gasket went. That was another 500 and my car is going back in this week for the seventh time for that same valve cover gasket. That’s constantly leaking. That's under warranty from before though, so it's not Protect My Car's responsibility. I'm still paying on the car and I'm having to put all this money into it. I got the insurance because I could see there's an issue, which is why I’ll never buy another Chevy in my life. I also had a 2000 S10 pickup, and the transmission went by 25,000 miles.

    This is the second Chevy I had that was relatively new. Multiple problems. This time, the car was in the shop for less than a day and the shop took care of it all. The shop dealt with Protect My Car and I had to pay more than the deductible. One thing happened that caused something else and they only paid for one of them. They only covered 100 out of 500, and I can’t say I was happy with that. If one thing caused something else, shouldn’t they cover it?

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are glad to help you with those issues and hope you will find they are over and done with so you can enjoy your vehicles again.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 27, 2021

    Everything went okay. Protect My Car provides good service. I called about a few things that I had and they were willing to help me out.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    Customer ServiceCoverageTechStaffBilling

    Reviewed Jan. 26, 2021

    The person that I spoke with from Protect My Car explained everything to me and it sounded like a good thing, so I got their coverage. The package was wonderful and was perfectly good for me. It was something that I could surely deal with the payment and handle for myself. Plus, the free oil change was great. I didn't really think that it was the truth until I actually got it done. Most of the time, these companies fool you with their coverage. So when I asked Protect My Car about the oil change and they did that, it was amazing to me.

    When I bought the car, I paid $3,000 for the extra warranty from a different company that didn't cover a thing. I was so pissed. At that time that I had the money, I wished I knew about Protect My Car. I could have paid them the full amount and I could have had coverage and have gone inside the dealership without any problems. Also, I was telling my ex-husband about Protect My Car and he said he needed to get that but he already got coverage. He did like I did and got that extra coverage that really didn't cover anything.

    My with Protect My Car experience has been wonderful. I tell people about how easy it is with them. It has helped me by telling me if I have missed a payment. Because sometimes, people don't do that and you don't even know it. I can do without a lot of things, but I won’t do without Protect My Car. So, when they call me and I move something back, and then I take care of that.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for those comments. That is exactly that we like to hear. In fact, giving our customers great peace of mind is our number one goal around here. Thank you very much for letting us know we are meeting that goal and thank you for choosing Protect My Car.

    Verified purchase
    CoverageTechStaff

    Reviewed Jan. 26, 2021

    My dad referred me to Protect My Car. He always told me he got free oil changes and all this other stuff. And he liked it a lot, so he said it would be perfect for me. I gave it a shot, and I'm loving it so far. They explained the coverage very well and answered all the questions that I needed. I took my vehicle in to my local dealership and gave them my card like they told me to do, and they took care of everything else. It was better than I expected. I would recommend Protect My Car to anybody else.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for those comments. And thank your dad for us, as well! This is exactly that we like to hear. In fact, giving our customers great peace of mind is our number one goal around here. Thank you very much for letting us know we are meeting that goal and thank you for choosing Protect My Car.

    Verified purchase
    Customer ServiceTech

    Reviewed Jan. 26, 2021

    I was trying to call somebody else when Protect My Car came up and I feel like with them, I got a good deal on a warranty on my car. I did an oil change recently and it went nicely. I spoke with somebody from their end and they spoke to my dealer when I was getting it. They gave them all the information.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 25, 2021

    Protect My Car described and explained everything. Also, they handle all the claims fast. They did their part on their end and I did mine on my end, and everything went well. They're a great company to do service with.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your review and for choosing Protect My Car to help you protect your car and your budget. We appreciate that very much and we know you'll save a ton of money with this coverage.

    Verified purchase
    Staff

    Reviewed Jan. 25, 2021

    I did an oil change and Protect My Car's reps were good and very helpful.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We are happy to have helped you with your vehicle service and look forward to doing so again when you need us.

    Thanks for your comments.

    Verified purchase
    CoverageStaff

    Reviewed Jan. 25, 2021

    I liked what the rep was talking about so I just went with it. If a situation comes up to where you can’t afford to get the car fixed, Protect My Car will help you. It's a good service to have just in case. It’s like life insurance. You have to have it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thanks for those comments. We appreciate your taking your time to provide them. You are right, too. When that first big expensive repair happens, especially on a holiday or on vacation, and Protect My Car takes care of it for you that is when you know you made a wise choice to protect yourself and your budget. That is what gives you good peace of mind.

    Thank you again for those very encouraging comments.

    Verified purchase
    Staff

    Reviewed Jan. 24, 2021

    The rep I spoke with from Protect My Car was great. I used Protect My Car one time to change my oil and it was very easy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 24, 2021

    I spoke with Protect My Car's reps when I called to ask them how I went about doing the oil change, and they were helpful.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We know that one size does not fit all, and we are always happy to do everything we can to accommodate each customer on an individual basis.

    Thank you for choosing Protect My Car.

    Verified purchase
    Claims HandlingCoverageTechRefunds & PayoutsStaff

    Reviewed Jan. 24, 2021

    Protect My Car told me it’s a good idea to have coverage on my vehicle. You never know when it might come up with mechanical problems and removable parts that need to be replaced. I submitted the oil change claim. And the other one, the oil pan had a crack. It wasn't covered because it was not a removable part. So, I paid for it. I would like to have faster claims. If Protect My Car connects directly when you put in a claim and you’re right down there with the mechanic who is gonna work on your car, if they could put the rep right through so they could talk to the mechanic and verify that they would take care of that portion of the claim.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 23, 2021

    I had a good experience when I purchased the warranty. But processing the claim was confusing. They made a lot of phone calls and I had to wait before I got the oil change.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We do apologize for the delay in getting the claim handled. We are glad we got it done despite the delay. Next time you need us we will be here and you won't have the same issues.

    Thank you for choosing Protect My Car.

    Verified purchase
    TechPriceStaffRates

    Reviewed Jan. 23, 2021

    The price was more affordable. So, I was like, “Why not?” Protect My Car's reps explained all the different packages and tried to work out the best deal possible. I was very skeptical about the whole thing. I wasn't sure how legit it was, because of how I found out about it. So far, everything seems to go pretty good. If you’re getting a used car and you want something affordable, the extended service contracts from Protect My Car are pretty good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    CoveragePriceStaffRates

    Reviewed Jan. 23, 2021

    Signing up for my warranty on my truck went good. I liked the price of it and what they’d fix. Also, the rep I spoke with was good. I took my truck to Tooele Automall, where I go all the time for service, to get the oil changed, and Protect My Car covered the oil change on the truck like they said they would.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your experience with Protect My Car. Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    CoverageStaffBilling

    Reviewed Jan. 22, 2021

    The rep did a really good job in explaining the coverage to me. I've done the free oil change and it was easy as going and giving them my credit card.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thanks for your comments and for providing your experience with Protect My Car. We appreciate that very much. We know you will find us attentive to your needs and the coverage will save you a terrific amount of money. That is what good coverage is supposed to do.

    Verified purchase
    CoverageStaff

    Reviewed Jan. 22, 2021

    I saw that Protect My Car was a benefit for military. I got my car serviced for an oil change and tire rotation. And they took care of the oil change for me, which was great. They had a lot of coverage for different parts. But I just used the oil change part of it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments and thank you for your service to our country. We appreciate it very much and we are very glad you are part of the Protect My Car family.

    Verified purchase
    CoveragePriceStaffRates

    Reviewed Jan. 22, 2021

    Protect My Car is better than my other company. I got the same coverage and their prices are way better. The rep was a good guy. He knew what he was talking about. I like the service. It’s a 10 in my book. I already got two other people in the program.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your wonderful comments. We have shared those comments with all our departments to let them know how much their efforts are helping our policyholders when they need that help.

    Thank you, too, for referring folks to us. We will treat them with just as much respect and care as we do you.

    Verified purchase
    Staff

    Reviewed Jan. 21, 2021

    They've answered all my questions. They're very nice and courteous. They're great so far with me. My husband and I have Protect My Car on all our vehicles. I've recommended it to my son, my daughter, and my son-in-law, and they took advantage of it too. They're on the Protect My Car with their vehicles.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing for each of our valued customers.
    Thank you, too, for referring folks to us. It says a lot to know our customers refer family members to us for this protection. We will treat them with just as much respect and care as we do you.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Staff

    Reviewed Jan. 21, 2021

    A friend told me about Protect My Car. The reps were very helpful. I recently got an oil change and it went very well.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We are very glad you chose Protect My Car. With great rates, towing, maintenance and repairs covered, not to mention rental car reimbursement, it just makes sense to get some protection before you vehicle breaks down and leaves you stranded on the side of road.

    Thanks for your comments and for choosing Protect My Car.

    Verified purchase
    Customer ServiceSales & MarketingRefunds & PayoutsMaintenanceRental Car

    Reviewed Jan. 21, 2021

    My experience went horrible. Pep Boys did not do a good job on my car at all. And I'm sending my car back to them tomorrow morning. They told me to bring it back in. I think I got finessed. They put all my old parts back on. I don't think they started working on my car. False advertising a bit with Protect My Car saying it would do the diagnostics.

    The claim was put in for all my diagnostics. Base of which is getting the car checked. Pep Boys said they diagnosed it. They said I need the arm controls. Apparently, they did not do a good job. I don’t think they even put new arm controls on there. My car has been sitting in their shop for over a week with no work getting done to it. The guy claimed he started on my car and he went to Midlow because they needed him over there. It was emergency. So, he stopped working on my vehicle and went to work on somebody else’s vehicle. There ain‘t no telling how long he stopped working on mine because they haven't been contacting me. It has been sending me on a runaround.

    And when I finally got the car back, my ticket froze up in the computer system. So somehow, he told me he had to call one of his managers, put it on freeze so they can do it over. It was a bunch of mess. And I was very unsatisfied with the business because I have been out of a car for a whole week and I had to pay for a rental. And then it burned my pocket up, but Protect My Car said it would replace some of it, $30 a day. I'm just trying to figure out how can I get my money back from the rental car. It’s the worst. I got ripped off of a lot of money. I had to come out of my pockets and it doesn't make sense.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We need to look into this right away. While Protect my Car pays claims when a customer chooses to use any particular licensed shop (like pep Boys) we are not affiliated with that company. Any problems a shop causes our customer is an affront to our company as well.

    We want you to know that we work for you, not Pep Boys or any shop). we will check out this shop and be in contact with Pep Boys corporate. First, we will have an agent contact you directly to go over this information before moving forward.

    Thank you for alerting us to this situation.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 20, 2021

    It has been a pleasure to work with the reps. They are kind, courteous and informative. Submitting claims has been quick. They have been right on it. They work with you. The quality is good. I recommend Protect My Car to those who have late model cars.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    CoveragePriceRates

    Reviewed Jan. 20, 2021

    They quoted me a price of $52, and I told them to take it out on the 15th, but they took it out before the 15th, and then the amount was $3 more. They didn't explain too much of anything to me about my coverage. The book tells me things that they never said. I don't even really know what I'm covered for. They didn't even tell me that I get a free oil change.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Jan. 20, 2021

    The only thing Protect My Car did for me was the oil change. They told me that each month, I would get a $100 voucher. They told me to look in my email. I looked at my emails but I didn't see anything like that. Other than that, everybody I spoke with was nice.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are leased to have you and your Dad as valued customers. The discount voucher program can save you a lot of money on everyday purchases. Please call our customer service team any time to find out how you can get the most out of your discount program.

    Thanks again for your comments.

    Verified purchase
    CoverageStaff

    Reviewed Jan. 19, 2021

    My coverage was ending on my car so I needed something to get it covered. Protect My Car's reps were very knowledgeable. Having a protection plan is very valuable because anything can go wrong at any time. Protect My Car is something good that one needs to get just in case.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for providing those comments. We could not have said it better ourselves. When that first big break down happens, you know it will be expensive and that it came at the worst possible time. With Protect My Car backing you up, it makes it a lot easy to get the repair done and get you back on the road without breaking the bank and with as little hassle as possible. It just makes sense to protect yourself for the day you know is coming.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceRefunds & PayoutsBilling

    Reviewed Jan. 19, 2021

    On my first service for getting my free tire rotation and oil change, it took me almost five calls to get to Protect My Car. Whatever was going on, it was so hard to get in contact with them. But after an hour, I finally got ahold of them and then they paid for it. Overall, Protect My Car is okay and I've been making payments to them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We deeply regret the problems you had getting through to us. That was certainly not usual and will not be repeated but it was regretful and we do apologize.

    Thank you for being a valued customer.

    Verified purchase
    TechSales & MarketingRefunds & PayoutsStaffRental Car

    Reviewed Jan. 19, 2021

    My salesperson did a very convincing job. She was helpful. I explained to her my circumstances, that it's hard for me to come up with a bunch of cash when all of a sudden, you have to have $3,000 or $4,000 repair. So, Protect My Car was a godsend for me. When my transmission went out, my mechanic did most of the work. He was able to file through them. It was rough going at first, but eventually, we got it all worked out. They thought they could get the transmission there in three days, but it took about seven or eight days. My car was in the shop, and I had to have a rental car. They worked with me and paid for my rental car. And we got the car up and running. It runs great now. I appreciated their help.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thanks again for your comments and thank you for choosing Protect My Car.
    Thank you for your comments. That is the scary part. Most breakdowns come without warning so there is no time to plan your finances around them. That is another reason why protecting yourself in advance is such a good idea.

    We are very glad our coverage and our staff helped you out with the repair. Best of all, we will still be here the next time you need help with a repair.

    Thank you again for your comments and for choosing Protect My Car.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsBilling

    Reviewed Jan. 18, 2021

    I called Protect My Car and asked if they covered certain services. They said yes. I went to Mavis Discount Tire and had them do an oil change and tire rotation. I had Mavis call Protect My Car and they paid the bill over the phone with a charge card. Half an hour later, I drove away. The only thing is I need someone to send the coverage of my contract to me again so I can do more reading so I know what my policy covers. I thought I should have been covered for some work I had done to my transmission but I wasn't and I was disappointed about that.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. Any time you have questions, you will get straight answers from our staff. we will have any agent call you to go over the coverage and answer your questions.

    Thank you for being a valued customer.

    Verified purchase
    Customer ServiceCoverageTechPriceMaintenanceBilling

    Reviewed Jan. 18, 2021

    I was gonna take the car to where I bought it. They said they didn't accept Protect My Car's insurance. The gentleman I talked to at their office said, "Take it to Midas because you have some type." I'm sorry for being so messed up. Protect My Car had a contract or something with Midas that they would take me and not refuse. So, I went down there and got oil change. The guy took it in the back, very nice people. He came back out and said, "Your rotors on the back tires are not with this." Well, I said, "Just see what it is. Tell me how much it is. We'll call the insurance people, here's their number and we'll go from there."

    I sat down there. It was about an hour and a half. He was back and forth on the phone with Protect My Car trying to get it straight. Finally, he got finished with my car. He said that the back brakes, the calipers and I don't know what all. He just said, “This is wrong and that's wrong. And that's what we had to fix.” But I don't know anything about cars except how to put gas in them and drive it. He took the wheels off the car. I could see it through window. And he came out and said, "This is shot, and that's shot." "Okay, well, here's their number. Call Protect My Car." I sent pictures of the papers that he gave me, and charged me 500 and some dollars before I could go home. I was aggravated because I said, "I was only supposed to pay $100. I came here for an oil change and a grease job and all that. And here you're sending me out with an almost $600 bill." I paid it with my credit card and I just said, "I can't deal with this now."

    I called Protect My Car and I talked to two different people. The last one, his name was Benjie. He said, "Just send me a copy of the papers and we'll go from there." Protect My Car did good on what Midas said they put a claim in for. But I wasn't happy for the amount. Everybody down at Midas couldn't have been any nicer but nice doesn't work with me when it's money involved.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. There are some shops that have had a negative experience dealing with vehicle service companies. They do not want a professional adjuster looking over their shoulder working on behalf of an unknowing consumer. We know when they do unnecessary work or pad the bill or overcharge for a repair. We do work closely with some national shops that promote honest and effective repair work, but we still work for, and only for, our customers to make sure the right repair is being done at the right price.

    Thank you for your comments.

    Verified purchase
    CoverageTechRefunds & PayoutsStaffBilling

    Reviewed Jan. 18, 2021

    My husband has had them for four years and they've been good with him. It's also what I can afford on my car. What I had before had gotten too high a month, as far as the payments. So far, I had a breakdown, which Protect My Car covered, but I wasn't happy because I had to pay out-of-pocket for this other caliper that was going bad. The mechanic said that the other caliper wasn't out yet, but it would be in a month's time. Protect My Car approved one caliper but they wouldn't cover the other one until it went all the way bad. I was disappointed because they wouldn't even consider taking care of the other caliper for my safety. They could have done a little bit better than what they did to me.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedTimeliness

    Reviewed Jan. 17, 2021

    Protect My Car is really good. The first time I had the service for my car done, the claim went through the same day, not like the other extended warranty company where it would take days. I had the oil change done and when they spoke to me, they said that I would still have to do more work on the car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments and thank you for choosing Protect My Car. We know you will save a ton of money with this coverage.

    Verified purchase
    CoveragePriceStaff

    Reviewed Jan. 17, 2021

    My interaction with Protect My Car's rep went good, although there was some miscommunication. I let the rep know that I only put fully synthetic. I know that sometimes they don't cover that. They only go for whatever the cheaper oil is. She said that they would cover whatever it is I put in my car. But that wasn't the case. When I went to get my oil done, they did not cover the fully synthetic. I had to pay the difference. Other than that, the value seemed to fit my budget.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We do appreciate your choosing Protect My Car and we know you'll save a ton of money with the benefits provided by your coverage.

    Thanks again for your comments.

    Verified purchase
    CoveragePriceStaffRates

    Reviewed Jan. 17, 2021

    All the interactions I've had with Protect My Car reps have been good. They have a very good rate because with my car being almost brand new, it would cost pretty much more than someone driving a 2013 or 2014. With Protect My Car, I'll feel a lot more relieved knowing that if and when something does happen, I'm covered and I won't have to pay the full amount.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingRates

    Reviewed Jan. 16, 2021

    I was calling for something regarding my veteran's benefits and somehow, my call got routed to Protect My Car. The rep wanted to know if I was interested and he gave me a rundown on everything. I told him about my car and he broke down the cost that I might incur if something would happen. He gave me a discount when I signed up and the process was quick and easy. Then I just put my debit card on file and the payment is an automatic draft. Even though I wasn't looking for car protection that day, I'm glad that I did get it.

    My wife's car is a 2012 Mercedes CLS 550. I took it to the dealership for an oil change and they thought that there was no way that Protect My Car could cover it. I told them that it was part of our warranty and the rep at the dealership said that she was gonna go through with it but she never heard of any warranty that covered it. When we went to pick the car back up, she said that Protect My Car paid for everything. It was a quick and easy process and the only holdup was because she didn't think that I was serious.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are glad we were able to help you with this coverage. We very much appreciate your service to our country and look forward to assisting you when the need arises.

    Thank you for choosing Protect My Car.

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Jan. 16, 2021

    Protect My Car called me and let me know that there were these offers if I wanted to get the coverage. Their rep was professional and she answered the questions that I had. She was well aware of all aspects of the coverage. But the prices are a little bit too expensive.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for those very insightful comments. We do spend a lot of time with customers making sure they have all the information needed to make an informed choice of administrators. We spend almost two million dollars each and every month helping folks with the cost of auto repairs and we are grateful to each and every customer who puts their faith in us.

    Thank you for choosing Protect My Car.

    Verified purchase
    CoverageTechStaffBilling

    Reviewed Jan. 16, 2021

    Protect My Car's rep was good. He explained stuff to me and how it would be to have the policy. I thought it was a good deal and I went ahead purchasing their warranty. My payment comes straight out of the bank and every 15th of the month, they just take it out. I also did the oil change and it went fine. I gave the car to the shop, then they put everything in the system of my 2017 Hyundai Elantra.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to make the premiums comfortable and convenient for your budget. We stand ready to help with needed repairs when the need arises.

    As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPriceRefunds & PayoutsStaffBillingResolutionTimelinessHonesty & TransparencyRental Car

    Reviewed Jan. 15, 2021

    I originally called Protect My Car and told them that my heat wasn't working. They said it could be a heat coil, and to bring it into the dealer to get it done. When the dealer took a closer look at it, they said that there had been anti-freeze leaking back into my engine into where my spark plugs were. Protect My Car said to send over all the paperwork so they could get it approved.

    When I sent those, the representative told me that I wasn't being honest. There was one oil change receipt from a local mom-and-pop shop that didn't look like a receipt to her. It was handwritten, and because of that, it took them an extra week and a half to approve my claim in order to get my car started, which then caused the engine that was coming all the way from Michigan from the Ford factory to be delayed. It left me without my car for almost a month. To add insult to injury, they only covered me for $150 for a rental car so I was stuck with a $2,000 rental car bill. Nobody could help and do anything to minimize that. Had Protect My Car done what they were supposed to do on the same day that I gave them every document that they asked for, I would have had my car a lot sooner than December 23th, that rental car bill would have been a lot cheaper, and I'd probably be a happier customer.

    I was very unhappy with the way that the staff, mainly the higher-up, handled the situation and lack thereof. The representative that was in charge would tell the people at the dealer that she was trying to get ahold of me and was calling me. She never did. I was trying to call her. I would have to go through my actual car dealership. I even went as far as going over to the mom-and-pop shop to speak to the guy there and explain what was going on.

    I felt that Protect My Car, being that the work was going to cost about 5,000, could have done a little bit more to help me out, especially knowing that they dragged their feet and it was their fault because I wasn't approved. I couldn't even pay my monthly payment for January and they've been calling me like crazy telling me that my payment hasn't gone through. I know it hasn't gone through because I'm still paying off the rental car bill. The other people that worked with me, as far as the customer care reps, were great and very helpful.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We do regret that you feel the approval and verification process was unnecessary. It is, however, an important part of the process and unavoidable when a a licensed shop issues a hand written receipt without the appropriate information on it. There really is no reason for a licensed professional shop not to issue a receipt that meets the standards in the industry. We hope you will understand that the blame for the delay in getting approval for your claim rests with the shop that would ask a customer to accept such a receipt.

    We certainly hope your next claim will go a lot smoother.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Jan. 15, 2021

    I bought the car and the warranty we had on it didn't cover what it's supposed to cover. I had to search around to get a better warranty and went with Protect My Car. I got two of them. I've filed a claim and the experience has been good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We actually hear that quite a bit. Many of our best customer have had a negative experience with a competitor and are now loyal customers of Protect My Car. What makes us different is that we work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    CoverageStaff

    Reviewed Jan. 15, 2021

    Everything went okay with my purchasing experience with Protect My Car, but I'm not truly satisfied with that Protect My Car. They don’t cover anything about the main components and that’s not what I needed. I have a 2017 BMW. It barely has 33,000 miles on it. My understanding was that they were covering more than what they cover. When I went to take it into BMW, they only covered oil change. So I don't think I'm going to stick with those guys.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We are sorry to hear that you may not continue your coverage. Please take a moment to review the complete listed of covered components that is included in your coverage booklet. If it is listed, it is covered, including specifically the main engine and transmission components. The only things we typically do not cover are wear and tear items and maintenance.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Jan. 15, 2021

    I was driving the car one day, I heard the commercial, and decided I agree with them. You should have protection for your expressive arts. Just in case. I had an oil change a couple of weeks ago. I went to Jiffy Lube and their representatives called Protect My Car. They handled the claim over the phone, with a credit card. They put it in a computer. Everything was okay.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.

    Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.

    Verified purchase
    Claims Handling

    Reviewed Jan. 14, 2021

    Protect My Car had a good salesman. I figured it was worthwhile to go for. Also, its attachment to Wells Fargo gave it some validity. I was surprised when I had to put in a claim and it was able to get approved. It was just that they were really trying to find a reason not to approve the claim at first. That was the only thing that I didn't appreciate.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. The process of approval may seem like it is to deny a claim but there are procedures that must be followed. Since we spend well over one million Eight hundred thousand dollars each and every month for repairs to our customer's vehicles, you can rest assured that our approval process is for your benefit. We want to make sure that the proper diagnosis is made by the shop, that no unnecessary repairs are being done and that the price for the repair is the right one. Having a professional adjuster in your corner can save you hundreds of dollars in over priced and unnecessary repair work.

    Thank you for being a valued customer and thank you for your comments.

    Verified purchase
    CoverageTechPricePunctuality & SpeedStaffRates

    Reviewed Jan. 14, 2021

    The rate that the guy was giving me was good. I told him at the time things were a little bit tight because of COVID, and he was willing to work with me. He was good and very patient. When I went to a licensed dealership for my car, they did the tire rotation, the filter, and one other thing. The dealership was charging $80 to do all of that and Protect My Car covered it. So that was pretty cool. The only thing I don’t like is the waiting for a representative. Sometimes the waiting takes long. You gotta wait extra long, and it doesn't tell you how long the wait is.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We appreciate them. You are right, too. Sometimes the delay can be frustrating for both our customers and us. We know it was difficult to get through to our customer service and claims department for a period of time. Due to the shut down, we transitioned our employees to a work from home status. We have kept all employees on the payroll and they have really come through for us and all our customers. Still, there have been delays and we apologize for that. We appreciate your patience while we work through the shut down due to the pandemic.

    Verified purchase
    CoverageStaff

    Reviewed Jan. 14, 2021

    My purchase of Protect My Car was fine. They helped me. When I wanted to cancel the policy, they made sure I didn't and I’m glad I didn’t.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We do help folks show have tight finances since an expensive vehicle repair impacts folks on a budget the most. We are glad you chose Protect My Car. we know you will save a ton of money with this coverage.

    Verified purchase
    TechStaff

    Reviewed Jan. 14, 2021

    Protect My Car had good deals and it was better than others. Their rep was friendly, polite and courteous and he treated me properly. I had an oil change and the dealership contacted Protect My Car. The service has been very good. They guided me properly and it was excellent.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help. Thank you again for your very encouraging comments.

    Verified purchase
    Customer ServiceTech

    Reviewed Jan. 13, 2021

    I called a car dealer and when I dialed the number, Protect My Car got on the line. I signed up for the service and it's been doing all right. It’s good to have a vehicle warranty.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceTech

    Reviewed Jan. 13, 2021

    Everything went really well with the claim. I did the oil change right before I went to Florida and drove the car there. Everything was running good and the car was all right. The guys had no problem doing the free oil change for me. The process was extremely easy. All I had to do was give them the little contract number that Protect My Car gave me and then they just gave them a call and followed the phone system. From there, the guy spoke with somebody from Protect My Car and they just went along from there. It only took him about 45 minutes close to an hour. Everything was pretty smooth and easy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We could not have said it better ourselves. It really is a team effort here to make sure the coverage is hassle free for policyholders. It is comments like yours that let us know we are doing just that. That really makes our day.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for those great comments.

    Verified purchase
    CoverageSales & MarketingStaffBilling

    Reviewed Jan. 12, 2021

    The final decision of going with Protect My Car was based on the monthly payment. I was also reading the reviews for their company provided by the others who had been their client. Protect My Car has been very good. I got straightaway answers to my questions for the salesperson. The extended coverage was explained very well. So when it kicked on, I was clearly told that it would be 500 miles and a 30-day job. The last time I had a service on the Volvo, the service guys had some challenges. My car was in the service for seven days and that was something that was a little bit unclear. But eventually, it cleared up and it actually was something that everybody was counting on incorrectly. So it was my side and the service point and had nothing to do with Protect My Car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    CoverageTechPriceStaff

    Reviewed Jan. 12, 2021

    I had to take my truck to the dealership because I had the check engine light on. I had to leave it there and I didn't have a truck for close to a month. It took too long to get it ready for me because they were having problems with deliveries. It was a 12-hour project and it turned out to be two weeks and a half. Being my only truck, that put a big damage on my end. I had to rent a truck for that period.

    I also had to pay more for the fix and it wasn't cheap. It was 1,400. Then I still had to pay the coverage that’s why I was disappointed at the beginning because I assumed that the truck was going to be completely protected. But when I read the envelope that I got sent, it showed me the coverages that I had. It was pretty much just engine and transmission. I take care of my engine and transmission and I don't force my truck. My previous truck had close to 400,000 miles on it and was still in good shape. I feel like I was left alone to find out the hard way. Protect My Car could improve on explaining what's covered on the truck and not finding it myself after I got the coverage.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We are always available and happy to explain your coverage in as much detail as you need. For instance, your Select coverage covers far more than just the engine and transmission. All covered components are listed in the coverage booklet. You also have 30 full days to review the coverage risk free and determine whether it meets your needs. If you have any questions, just pick up the phone and let us know. You will always get a complete, knowledgeable and honest answer.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 12, 2021

    I was looking for an extended warranty and since I got a call from Protect My Car, I went ahead with them. I was asking a lot of questions and the rep I spoke with did well in explaining everything to me like how Protect My Car works. Everything went well. I did an old change for my 2016 Cadillac and it took two hours. That went fine.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for sharing your positive experience with everyone. We appreciate your business.

    Verified purchase
    Customer ServiceTechPriceMaintenanceStaffBilling

    Reviewed Jan. 11, 2021

    I did a little bit of research on Protect My Car and I liked that they'll take care of the oil changes and maintenance on the vehicle. So, it sounded like a good fit. Recently, I had a claim with them. I went to a dealer, told them I needed an oil change, and they went ahead and changed the oil. When it was time to pay them, I called Protect My Car. Protect My Car gave them a credit card number, let them charge the bill to it, and we were done. The service was great.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    PriceStaffRates

    Reviewed Jan. 11, 2021

    Protect My Car was the first one to contact me back. I decided to go with them because of their monthly price. After talking to the rep, I felt comfortable adding them on. He seemed to know what he was talking about. The warranty was very easy to purchase.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We do appreciate your choosing Protect My Car and we know you'll save a ton of money with the benefits provided by your coverage.

    Thanks again for your comments.

    Verified purchase
    CoverageRefunds & Payouts

    Reviewed Jan. 11, 2021

    Signing up with Protect My Car was fine. But when my motor was clicking, I ended up paying for it as the warranty didn’t cover it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We regret that the last repair was not addressable, but with all the components this converge plan includes, we know you will save a ton of money with this program. Thank you for choosing Protect My Car.

    Verified purchase
    CoverageRefunds & PayoutsStaff

    Reviewed Jan. 10, 2021

    Protect My Car's reps answered questions efficiently and had a lot of knowledge. The only thing I was concerned about was it just seemed a little weird how I got it at first. But it was fine once I purchased it. When I submitted the claim, I thought the warranty would cover more. It covered quite a bit, but I still had to come out of pocket.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for taking the time to provide your review. We really appreciate it. Please remember to call us anytime you have a question about your coverage or need to know what is covered. We are here to help.

    Verified purchase
    CoveragePriceMaintenanceStaffBillingRates

    Reviewed Jan. 10, 2021

    I was looking for car insurance for my car and that was the first time I heard of PMC. It was very interesting to know that I could be able to have something like that on my car. It’s a good thing to have and I enjoyed the little time that I had their policy. It was helping me keeping costs down on the maintenance of the car that I had and they were all good people. But right after Christmas Day, I didn't have my car anymore and I had so much on my mind that I didn't remember that I should have canceled my policy with them. So, when I went to my account the amount was taken out. But I was told that I can use the money as a down payment for my next car. I have to get the car in the next two weeks though, so I would really need my money.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments and for choosing protect My Car. Please call our customer service department so that we can provide some help with regard to your situation.

    Thanks again for your comments and the rating.

    Verified purchase
    TechPrice

    Reviewed Jan. 9, 2021

    My most recent claim with Protect My Car was for a water pump. It went great. I just did my deductible. The car was in the shop for three days. I was very pleased.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your water pump repair and we'll be here to help again when the need arises.

    As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase

    Reviewed Jan. 9, 2021

    A friend of mine said nice things about Protect My Car so I thought to try them. I've used them to get an oil change and it's not difficult as long as I have the card. Once the service is finished, I give my card and then fill out a form.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    CoverageRefunds & PayoutsStaff

    Reviewed Jan. 8, 2021

    I had a very good conversation with the rep at Protect My Car. He was very polite and told me about the plans. He walked me through it and how it works as much as possible. I asked questions and he answered them. I was satisfied with the answers and I decided to sign up right away. I bought a used car so I knew that I would probably run into some issues. When you buy used cars, you don’t know how the other people took care of the car. I had a couple of issues. Some were covered and some were not. I had to pay out of pocket. But I knew that going in that not everything is going to be covered 100%. I had to use the warranty twice. Hopefully, I don't have to use it again for a while. But I’m definitely satisfied with having the warranty so far.

    Protect My Car is definitely something to look into. I have brought this up in conversation with other people. They have newer cars so they probably won't need it right away. But I told them, “In a couple years, your warranty is not gonna cover everything. You might start looking into some of the things. I’ve obviously looked at other programs and I was satisfied with this one.” I have recommended Protect My Car to a couple of people and I would do it again.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 8, 2021

    I had an oil change and it wasn't difficult but the place I took the car to has never heard of Protect My Car. But I gave the rep a number to call and my ID so that they can charge it. She called, did the charge, and the charge went through.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent service to your vehicle and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverage

    Reviewed Jan. 8, 2021

    Protect My Car is the greatest warranty company. They covered my oil change when I wasn't able to get to them and I appreciate that. I like their customer service too. They’re really good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We take pride in working hard to provide our customers the best possible service.

    Thank you for choosing Protect My Car. We appreciate your business.

    Verified purchase
    CoverageTechMaintenanceStaff

    Reviewed Jan. 7, 2021

    Protect My Car is pretty new so I'm trying them out. I had a pleasant experience them. They were very helpful. The dealership, however, was different. They were asking a lot of questions. But as soon as they talked to Protect My Car, they handled it. They were good to me. My claim was for the repair of my transmission. But that specific piece wasn't on there, supposedly. Something that small wasn't covered. I ended up having to pay around $300 to get that fixed. I then had the tire rotation and the oil change added. Engine-wise, Protect My Car is great. But they should cover the full transmission and all the parts with it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate hearing from customers to let us know how they feel. We are glad to have helped with the recent repair and we look forward to helping you again when the need arises.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsStaffRental Car

    Reviewed Jan. 7, 2021

    I'm very dissatisfied with Protect My Car. I paid my money. I drove the 1,000 miles that was requested of me with my car, which I didn't want to do anyway. Everybody thinks you're supposed to read the full pamphlet on everything that's totally covered. When it says AC unit, you would think the actuators would be part of it. When I put my car in the shop to get it checked to see what was wrong with it, it turned out the actuators needed to be replaced. They gave me a rental car in the process while the shop kept my car, which started on Monday. I found out on Wednesday, when they called Protect My Car, they do not cover that portion of the AC unit, which is strange. Something that's stuck up under the dash where you got to pull all that apart, something that's not an easy mechanical fix is not covered under that. It made me mad.

    I’m upset with Protect My Car and I told them that. Why do I pay for extended warranty coverage for something that's not going to cover anything? I gotta blow the motor. I gotta not put oil in it and I'm gonna be wrong for not putting oil and say it blew the motor because that's a personal effect. They can’t cover that because I didn't make sure it had oil in it. I understand how things go, but they won't even assist to pay for the rental car. I had to pay $317 to go get my car out. That's the rental cost plus the diagnostic test. It was terrible and I'm very disappointed. That's why I made the call to the other people and find out exactly what they covered. I don't feel like Protect My Car does any protection of anybody's car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We understand your concern. Most parts are covered on most vehicles and we list the hundreds of covered components in your coverage booklet. While we cannot cover every component and still keep the coverage cost reasonable, We do cover those components that are the most likely to fail and are the most expensive to repair.

    Thank you for your comments.

    Verified purchase
    Customer ServiceTechRefunds & PayoutsBillingValue

    Reviewed Jan. 7, 2021

    I did a little research and I found out that Protect My Car was the best value for the money so I went with them. They explained what the contract was all about. They told me how it works and what to do if I needed a repair. I've had one oil change and my dealership said there was no problem. They called the number and explained what was happening. They gave them a credit card number and was paid for right away. Everything’s fine so far.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We are very glad you chose Protect My Car. With great rates, towing, maintenance and repairs covered, not to mention rental car reimbursement, it just makes sense to get some protection before you vehicle breaks down and leaves you stranded on the side of road.

    Thanks for your comments and for choosing Protect My Car.

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsStaffBillingTimeliness

    Reviewed Jan. 6, 2021

    I called protect My Car and the rep there was very detailed. She asked me the same question as to why I was looking to get extra coverage. I gave her a backstory of a car that I previously had and I wish I had the extra protection but the warranty ran out. I didn't want to be in that same situation again even though I had a newer car. But anything can happen to the car so it would be better for me to get a warranty now than have to be sorry later for not having it.

    Sometime in November, I made a claim and the process was easy and very smooth. I thought it would probably take a week or so for claims but everything got handled the same day. That included processing my claim and the insurance people authorizing the dealership to go ahead and do the fix. I didn't have to get a rental because I had a backup car. But I was assured that if I needed it, it would be taken care of by the warranty. Thank God the warranty covered my claim because I would have been out of pocket for almost $1,000. I didn't expect to use my warranty so soon but I’m just glad I was able to.

    I would let friends know of the experience that I went through. It doesn't matter if you had an older model car or a brand new car. It would be best to get extra protection because things happen, whether it's a manufacturer error or something like that. It’s out of our control. The monthly payment is very low too. I figured that if I’m gonna spend that much money, I can surely get covered for less than 100 bucks a month.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    We do work hard to make sure this protection is affordable for everyone’s budget and that when you need repairs, we will be there to make sure the repair cost does not break the bank. Thank you again for being a valued customer. Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Customer ServiceTech

    Reviewed Jan. 6, 2021

    I went in for an oil change and it went well. They rotated my tires, gave me an oil change and there were no problems. It was easy. I just gave the shop the card then the guy called and told me my car was ready for pickup.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Providing our policy holders with good peace of mind is our most important goal. We are glad to give the help you needed with your repairs and we stand ready to do so again when the need arises. What will never change is our willingness to go the extra mile to help you when you need it.

    As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase
    Claims Handling

    Reviewed Jan. 6, 2021

    I submitted a claim for an oil change and it was cool.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your five stars. We are glad to hear the claims process on your oil change went smoothly and you had a good experience. Thank you for being a valued customer.

    Verified purchase
    PriceRefunds & PayoutsStaffBilling

    Reviewed Jan. 5, 2021

    I had an extended auto warranty that came with a car then I went to CarShield, which I had had previously on another car when my warranty ran out on my Chrysler. I then spoke with the people at Protect My Car and their plan was cheaper. I've heard good reports about it too. I had my oil changed once since and they took care of that. I drove off and nobody stopped me. I didn’t have to pay anything. If I didn't have a warranty, I could pay for the oil change. If something else happened though, who could rack up thousands of dollars if something happened to the car? I couldn’t pay the bill.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments and the very important point you made. You are right, too. When that first big expensive repair happens, especially on a holiday or on vacation, and Protect My Car takes care of it for you, that is when you know you made a wise choice to protect yourself and your budget. That is what gives you good peace of mind.

    Thank you again for those very encouraging comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Jan. 5, 2021

    When I was driving my car, my wheel alignment was off and my car tended to lean a bit. I drove it to Dodge and asked them to do a diagnostics on my car. I then asked Dodge to go ahead and see what else was wrong with my car. I put my car in around the 27th, after Christmas. In the end, Protect My Car covered mostly everything. The only thing they didn’t cover was my power steering and two of my parking sensors. The claim process for my end was pretty easy. What made it hard was Dodge themselves. If I went to a different one, it would have been better.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your review and for choosing Protect My Car to help you protect your car and your budget. We appreciate that very much and we know you'll save a ton of money with this coverage.

    Verified purchase
    Customer ServiceClaims HandlingTechStaff

    Reviewed Jan. 5, 2021

    Protect My Car called me and the guy was very informative and answered all of my questions. I have submitted a claim and the lady at the dealership told me Protect My Car is by far one of the easiest and the best companies that she have ever had to deal with. She said it was a very good choice. I told my sister about Protect My Car because she's getting ready to purchase a car. I told her to go with the aftermarket warranty that I have.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing for each of our valued customers..
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Please let us know who you have referred so we can thank you this way.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims HandlingTechPriceStaff

    Reviewed Jan. 4, 2021

    Protect My Car was great. They were local in Florida. I chose the best warranty that I could get at the time. I've already gotten an oil change, which is part of the program, and it was nice even though the claim process was a pain. I tied up the guy at Jiffy Lube for an hour. Protect My Car was trying to verify this and that as well as if Jiffy was a legitimate vendor and on and on. Other than that, Protect My Car helped defray the cost and any future accountabilities. I was very pleased with that. Protect My Car is on a trial run here. Thus far, they are legitimate and approachable. Free things come at a cost. My free oil change was a bit of work. But I got it done. The next time we do this, it will be a smoother deal.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comm3ents. We appreciate your patience while the account with your shop was set up. You are right, now that they are in the system, your next visit will go quite a bit smoother.

    Thank you for choosing Protect My Car.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 4, 2021

    The guy who called me about the extended warranty talked me into it. He also told me that Protect My Car gives free oil changes and tire rotations up to three times a year. I thought that's a good benefit. I have gotten the service and it was quick and easy. The interactions were superb.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We are very proud that our staff has been able to work so well and so hard from home during this pandemic. We chose not to lay off any employees, but to ask that they work from home during the shutdown. Thanks to their tremendous effort, we have not missed a beat taking care of our customers and potential customers (although, regretfully, some delays did occur during the transition to work from home). We treat our staff, employees, agents and adjusters, as well as our customers, as family. They, in turn, have really stepped up to help our company continue to provide outstanding service to our customers. We could not be more proud of them, or more grateful to our customers.

    Thank you for choosing Protect My Car.

    Verified purchase
    TechStaff

    Reviewed Jan. 4, 2021

    When I signed up, the rep was a very nice guy. One time, I contacted Protect My Car for my window in my truck, but I never went and got it serviced. I haven’t had time because I've been out of town, so I've been back and forth. At another time, I had an oil change done, and the shop spoke to them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for taking the time and giving us such a wonderful review. Thank you for the five stars.

    Verified purchase
    Claims HandlingCoverageTechRefunds & PayoutsStaffTimeliness

    Reviewed Jan. 3, 2021

    My vehicle protection rep was good. But things aren't going like I thought they would. If I'm driving my vehicle and something seemed to be officially wrong with it or doesn't sound right, I pay Protect My Car to let them check it out. The hardest part is Protect My Car doesn't cover my vehicle until I take my car to the dealership and they start checking it out and start working on it. Like now, it seems something's ruined. My car is popping when I make a turn. But I'm not able to take it to the shop because they said they can't get to it today or the next day. It's going to be sitting there.

    I filed a claim and had a water pump put on my car. My car sat in the dealership for four days and Protect My Car didn't give me a loaner. They don't do that. They should give me some of money back for this contract thing. I had to get somebody to come get me from the dealership and pay somebody to take me to work for four days and come back and get me. By the time I did all that, I could have paid for my water pump. I'm not happy with Protect My Car's service.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We need to clear up one thing. You do not have to take your car to the dealership. You may choose any licensed repair facility and simply ask them to call our claims department to get help with the repair. You are right. Some dealerships will make you wait days before they can take a look at your vehicle. If you have another shop in mind, call our claims department so they can assist you in getting the serve that you need.

    Thank you for choosing Protect My Car.

    Verified purchase
    Staff

    Reviewed Jan. 3, 2021

    The rep I spoke with from Protect My Car was really good. I never had an extended warranty before so I had questions. The rep was very informative, very professional and walked me through it. Everything went smooth.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. One reason we have had so much success is just what you mentioned. We treat each customer as an individual with individual needs. We know that one size does not fit all. Working with each person to get the right coverage at the right cost and get the repairs done with no hassle really helps give folks good peace of mind.

    Thank you for choosing Protect My Car. Glad to have you.

    Verified purchase
    TechPriceStaffRates

    Reviewed Jan. 3, 2021

    I liked Protect My Car's price. I recently did oil service. The dealership took care of it. Everything was fine.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for those thoughts. It means a lot to us to know our hard work pays off. Thanks for the five stars and the great review.

    Verified purchase
    CoverageStaff

    Reviewed Jan. 2, 2021

    The reps at Protect My Car were friendly, courteous and they stand by their word. Whatever they say they’re gonna do, they’ll do it. When I asked them about everything, they said they cover everything. But when the rodents got in my radio and chewed the wire, they said they didn't cover that.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your review. We are proud of each of our agents for treating each and every customer as family and really giving their best efforts to assist. Sorry we do not handle that particular problem. Sounds like those rodents were music critics.

    Thank you again for your rating and comments.

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaff

    Reviewed Jan. 2, 2021

    Protect My Car was a little more expensive but with the same coverage as the other company that I spoke with. Also, I wasn't too keen on the Protect My Car rep that I spoke with over the phone. I tried to call and speak with him about something. I left a couple of messages and he would never return my call. However, he did return my call before he sold me the extended warranty. He just made the sale and that was it. I was just a dollar sign to him and I didn't appreciate the way he handled my situation. I could understand sales, but you'd still have to respect people.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We regret that you had a negative experience with our agent. W do hope that you found the coverage you were looking for.

    Verified purchase
    Staff

    Reviewed Jan. 2, 2021

    Everything was taken care of in a timely manner. So far, Protect My Car has been good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for the five stars. It always nice to hear when a customer has a good experience.

    Verified purchase
    CoverageTechPunctuality & SpeedStaffBilling

    Reviewed Jan. 1, 2021

    The Protect My Car reps were pretty straightforward in explaining the options I had and what would be covered if anything was to go wrong with my vehicle. They were pretty respectful and they took their time and were patient with me. When I had questions that I needed to be answered, they answered them. They answered efficiently. I was satisfied with that.

    The only thing that I needed so far was an oil change. Protect My Car explained to me that they didn't usually do oil changes. But one thing that I was satisfied with was that they actually added on the oil changes after a certain amount of miles or once a year. They were able to assist me in getting my oil changed. Once, I took the vehicle to the dealership and I needed a payment, they handled it pretty efficiently.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Customer ServiceClaims HandlingCoverageTechPricePunctuality & SpeedRefunds & PayoutsStaffFollow-ThroughHonesty & Transparency

    Reviewed Nov. 27, 2020

    I did some research before signing up with Protect My Car 2 months ago. I went with them because they are known for actually covering your car repairs and have a no hassle claims process. After I completed my 30 days and X miles I took my vehicle to my VW dealer near me to see what repairs it would need to be up to spec. They told me a cooling fan and a Steering rack. I gave them my warranty card PMC sent me and he told me he would call them and get back to me.

    He called me later that day to inform me that my repairs were covered and the oil change and tire rotation would be paid for. He was impressed at how easy it was and I was happy I went with PMC. They do what they say. My plan has a 25% Deductible which is higher than the other company I was looking at but the rep informed me it is scaled because they actually cover repairs. Many other companies try to get out of paying at every turn. Overall I am please with Protect my Car and I honestly knew I would be. Keep on keeping on PMC.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your review and the five stars. We are very pleased to have helped you with the repairs to your fan and steering rack. It is nice to have a professional adjuster looking over the shoulder of the shop mechanics to make sure everything is done professionally and completely. Taking the stress (and most of the cost) out of repairs is what this coverage is all about.

    Thank you for choosing Protect My Car. We are glad to have you.

    Verified purchase
    Customer ServiceCoverageTechPriceMaintenanceRates

    Reviewed Nov. 19, 2020

    Protect My Car was reasonable. I like the rates and coverage. I called in for my oil change and repair claims and the quality of service I got was very good. The cost won't break the bank too much. Since having it, I know my vehicle is protected. If the transmission falls in the street, I know I won’t have to worry about it. I already had a couple of people already signed up through Protect My Car through me. They ask me things like, “Is it hard to get a service plate? Does it take a long time to get repairs done?” I tell them that it doesn't take long. All they have to do is set up a claim, take the vehicle to the shop they want, call it in, and boom, running through. Then they're good. It's great. It did what it’s supposed to do.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for a great review. You said exactly what are agents want to do for every customer, day in and day out. Provide great service to our customers while we protect their car and their budget. Thank you for choosing Protect My Car and thank you for the referrals. We appreciate tat very much.

    Thank you again for providing your thoughts, comments and ratings. We are glad you are with us.

    Profile pic of the author.
    Customer ServiceTechPricePunctuality & SpeedMaintenanceRates

    Reviewed Nov. 10, 2020

    Thirst in full most they got me for $500 up front. Around 3 months after on receive the contract I took my car in for some work. They gave the shop the OK to do the work. A-day later they call the shop and told them they to stop to work. They claimed the shop would not work with them with the pricing. Granite this is a Mercedes Benz that we are talking about. All I am telling you is this company is not on the up in up be careful.

    Thanks for your vote!
    Verified purchase
    Claims HandlingCoverageRefunds & PayoutsMaintenance

    Reviewed Nov. 6, 2020

    I wasn't happy at the beginning. I filed a claim for a repair that needs to be for my car and Protect My Car didn't pay for the full amount. They only paid like $400 out of $1000. I thought it wasn't a good thing and I was about to cancel my plan because of that. But then a really nice guy talked to me and then I just decided to fix it. I paid whatever I got to pay, and that was why I stayed with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We appreciate your business and we are glad you are staying with Protect My Car.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 5, 2020

    When I originally talked to a rep, he was awesome. But I was driving at the time so I didn't have a way to write things down. Then when I called back, I couldn't get back to the same person and I like to talk to the same person.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments and your rating. Our agents do stay busy and are not always available when you call, but we are sure that any of our agents you speak with will have the same professional and friendly attitude. Their goal is to answer your questions honestly and make you glad you called.

    Thank you for choosing Protect My Car. We are glad you did and know you will save a ton of money with this coverage.

    Verified purchase
    Customer ServiceCoverageTechPriceMaintenance

    Reviewed Nov. 5, 2020

    My vehicle is expensive to fix, which was why I decided to get a service contract and Protect My Car was the first one I found out about. I hit a pothole and bust my tire, and when I got the vehicle on the tow truck, they broke something else. The dealership called and talked to Protect My Car. They covered my cost for the shop and my other insurance is supposed to cover the other part. The coverage with Protect My Car is good and having the extended warranty is very valuable.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoveragePriceRefunds & PayoutsBillingRental Car

    Reviewed Nov. 5, 2020

    Everything was okay with Protect My Car up until the point I had to kick out $5,000 to get the vehicle back. They wouldn't release it. The problem started because the car broke down, the battery died and the whole locking mechanism locked up to where as though it shut down. I couldn't get in the car. The original main door lock broke and it threw the whole system off. The trunk would open up and close on its own once in a while and the doors wouldn't lock like they were supposed to. The keys weren't working and everything was off. I was told what the issue was with my vehicle and I called Protect My Car. I asked the guy what was included in my select package and he told me. So I told him to do the work not thinking I was gonna have to pay $5,000 to get the car back.

    I was told the electrical door mechanism was covered and then it wasn't. They paid for the fuel pump to get done and I had to pay for all the rubber pieces that wasn't included in the package. So I wound up paying more money towards the rubber package pieces that had to go with those parts. That was hardware that they paid for to be repaired. Protect My Car didn't wanna pay to repair the car and I didn't want it back not repaired. So, I had to come out of pocket. They covered 40% and I paid 60. It was a disaster. While my car was getting fixed, I was in a car accident. I got rear-ended and I had to pay for their loaner car and my car. It was terrible. It took them a month to do the work because they couldn't fix it at first at BMW. It took them so long and when I finally went to go pick it up, it was another $1,000 bill.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. As often happens, more than one thing can go wrong with your vehicle at one time. Your claim consisted of covered components that were addressable by the coverage, and components that were not listed for coverage under your plan. The shop you chose to use for the repair was paid by Protect My Car for the covered claims and simply asked you to pay the non-covered portion of the repair costs. With the coverage you saved over $6,000 on just this one repair and we are glad we were able to help you with the portion of the repair.

    Thank you for your comments.

    Verified purchase
    CoverageTechPrice

    Reviewed Nov. 4, 2020

    I bought a car last December and the manufacturer’s warranty was out on it. I don't drive it that much but I went ahead and got a warranty coverage for it in case anything happened. I spoke to one guy from Protect My Car when I was setting it up and it was cool. When I used the warranty, the dealership spoke with them for me. Two months after I had it, I went in for an oil change and the dealership said that the bushing had a slight tear and eventually, it would tear altogether. It was covered under the warranty and I just paid the $100 deductible. I’m good with the coverage with Protect My Car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We are glad we were able to resolve the issues you had with the repair shop and help you with your repairs. As always, of course, please do not hesitate to call us if you need any help understanding the coverage specified in your policy. We are here to help and make sure your experience with Protect My Car.com is a positive one.

    Thanks again for your comments. We look forward to hearing from you any time you have any questions.

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Nov. 4, 2020

    I bought a car flat out and I usually go through a different company but with that company, you have to finance your vehicle. So, I started doing some research and then, I came across Protect My Car. The customer service was good and the lady that I originally spoke to explained everything well. She made the case good so I felt comfortable with going with them.

    I went into Protect My Car getting a warranty trying to get the best or the top of whatever coverage I could get and pretty much everything major was covered. But I got something looked at that I thought should have been covered that wasn’t. That was because of a miscommunication of when I originally signed up. They could improve on the clarity of the different levels of protection. Other than that, everything was great. I could have done my due diligence and upgraded the warranty, but I was satisfied with the service that I had. It was a used car that I bought so I didn't care but if it was something newer and I went with them, I would have gotten the top-of-the-line.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We do regret and apologize for any miscommunication. Please do not ever hesitate to give us a call when you do have a question and w will always give you an honest, straight-up answer.

    Thank you for choosing Protect My Car and for your comments and rating. we appreciate it.

    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed Nov. 4, 2020

    Protect My Car's customer service is excellent. I had to get the AC done in my Nissan Maxima. I have never had any problem with any claim. The only problem that the dealership had was when they called, one of their numbers is disconnected on the card and then the other number works. The roadside assistance number works, but the claims department number never work. Other than that, I don’t have any problems with the coverage. It’s really valuable.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We do regret that due to the current work from home environment we had to adjust our numbers in order to stay in contact with all agents and the shops our customers use. We do apologize for that inconvenience to you. Now that the issues have been resolved, you should not have that problem in the future.

    Thank you for choosing Protect My Car and thank you for your rating.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 3, 2020

    I made one claim when I had oil change and everything went well. I called in the claim number and they took care of it from there. The customer service was great.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for sharing your positive experience with everyone. We appreciate your business and we are glad your have good peace of mind with Protect My Car and that we are able to save you so much money on maintenance and repairs.

    Thanks again for your comments.

    Verified purchase
    Staff

    Reviewed Nov. 3, 2020

    My car is more of a high-end type of vehicle. But in the past, I had had a lot of trouble with it. I was just coming out a lot of money and I was sharing with my mom's friend and she was telling me that she had Protect My Car. She explained to me how they could help me and I could save money. So I put me and my husband on it.

    The Protect My Car specialist was very nice. He offered me a lot of services but when it was time for some of the services, it wasn't offered. When I spoke with the manager, they told me that oil changes weren't free. I was told that I got three a year. So they were selling me a service that they didn't provide. But the manager did cut me a special where I had to pay $15 more to get the oil changes. I wanted to be reassured on everything and it was clear what kind of services I was supposed to get for my car. Outside of that, they've done some work on my husband's car and so far, it's been good. I'm looking forward to continuing to work with them and see how everything goes.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. Most of our plans do include free oil changes as part of the coverage. Some plans, like the one your vehicle qualified for, does not include that benefit. Since our agent was not clear on that point when you purchased this coverage, we added the maintenance package to your coverage and we apologize for our agent creating that issue. Thank you for choosing Protect My Car.

    Verified purchase
    Customer ServiceCoverageTechMaintenanceStaffRates

    Reviewed Nov. 3, 2020

    My vehicle was over 100,000 miles. You always need to keep coverage on your vehicle if it's gonna break down is when. That's why we got the Protect My Car.

    They got a pretty good rating from some of my family members so I tried it. And so far, so good. The only thing that wasn't covered, and they probably should have covered is exactly what's covered on my vehicle. The rep could have gone into detail a bit more about that versus me having to read my whole contract. I read it anyway. But they should explain to people upfront exactly what's not covered based on the plan that you're receiving, like suspension or electrical, whatever it is. A lot of people don't read those contracts thoroughly. But other than that, the experience was good.

    All the interactions that I've had a couple of times were good. I submitted one claim for my vehicle. They fixed everything. Everything that was supposed to be covered was covered. I saved myself about $1,000. They were thorough and professional when I called. And I got it understood now what's covered and what's not. So if I have any questions, I'll call them back. It gives you a sense of security to know that you're covered, especially when your vehicle gets over a 100,000 miles and it has broken down before and you've had it fixed. I've referred Protect My Car to a few of my coworkers and friends.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We totally understand. Since the coverage plans include hundreds, if not thousands of individual components, it would not be feasible to specify each component over a phone call. That is why we list each component in the coverage booklet. Also, our claims administrator and professional adjusters are able to help you with any specific questions and offer great advice, even for those few non-covered components. Don't hesitate to give us a call anytime you have a question. You will always get the most help we can give to make your repairs a little easier to deal with.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageStaffBilling

    Reviewed Nov. 2, 2020

    About a month after I got Protect My Car, I caught a leak and they told me that I haven't been driving with the car long enough to get that repaired. But it just happened and it was not my fault that it wasn't leaking before I got them. They said that I only drove 80 miles but I told them I've been with them for three months and I drive more than 80 miles in a month. I didn't understand how they navigate with the monthly mileage and that made me unsatisfied. Another thing is, I’ve got a referral and they have yet to get the rebate on it. But besides that, everything was great. The communication was crystal clear and the payments that I did with the oil change went through fine.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. It is disappointing to have a breakdown during the coverage review periods, even one that you were unaware of. Even when that occurs, we do our best to help reduce the cost of the repair. In your case we were able to obtain the parts needed at a substantial savings for you. Now that you are past the review period, you'll find tremendous savings on your next repair.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceCoverageTechRefunds & PayoutsMaintenanceStaff

    Reviewed Nov. 2, 2020

    I have a used vehicle and it's always good to have a warranty. Most factory warranties are powertrain and stuff like that. Extended coverage will take care of the issues that come with most vehicles when they get to a point of 100,000 miles or 67,000 miles in most cars. But they don't fix all of the problems and there are still gonna come out of your pocket. If my catalytic converter goes, no warranty company takes care of that.

    Protect My Car gave a promo on the radio. I asked for certain things because I didn't know what was covered with my vehicle. Somebody told me a few things were covered and what wasn't covered, like the clutch. Other than that, their customer service is great based on the little interaction that I had. Their reps told me what I had and what I needed. That was pretty cool. After that, I really had no issue. They did pretty decent by me. I have roadside assistance and if my car breaks down, they help to pay for the car to get fixed. I don't have to pay a ton of money and be bankrupt.

    Protect My Car took care of me the way that they were supposed to. They also gave me a free oil change. They didn't give me a hard time and a hassle. Protect My Car has better quality and service. And I wish so bad that they also do Maserati, but they don't. The protection plan I have on my Maserati is just a hassle and a headache.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Nov. 2, 2020

    Protect My Car is a warranty you should always think about getting because they’re very helpful. You never know what might go wrong with your car. When I got my oil and tires rotated, the shop had to call into Protect My Car to verify the purchase. Everything went great.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments and insight. we totally agree. With very few exceptions, breakdowns occur without any prior warning and unless you thought ahead to get coverage before a breakdown occurs, the expense of the repair can really hurt your budget for months to come. We are glad you chose Protect My Car to protect not just your car, but your budget as well.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Nov. 1, 2020

    My grandkids bought me a car and I put a warranty on the engine. I needed to do that because I can't afford it. I live on a fixed income. I rather pay my monthly payment premium and don't use it than get stuck out there and need it. Protect My Car came in handy. The claims experience was great and professional. I had one problem when I was getting the oil change. The shop was going to tell me that they wouldn't honor it. I pulled out the place and pulled to the side of the road, and I called Protect My Car. The lady there said that they do it. She asked if I would be willing to go back there and I said yes. She held me for a minute. Then she came back to the phone and told me that I should go back to the shop. When I pulled up, it was three of them standing there waiting for me. Whatever she did, worked. You can't go wrong with Protect My Car. You should be already ready to sign up with them the day your warranty wears out.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for your comments.

    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Nov. 1, 2020

    I liked Protect My Car's price and what they were offering. Most of the other companies wouldn’t offer oil changes and the monthly rates were kind of higher than what Protect My Car was offering, so I made the decision to go with them. When I took the truck to do some service, my experience was pretty good because when I took it to the place, they never asked me questions. I didn't even need to call Protect My Car and I just turned it in to a Jiffy Lube. They made the calls from there and they were all done quickly. Protect My Car also paid the full amount and so far, I'm so happy with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 1, 2020

    I got a 2008 BMW and the maintenance on those things is high. I have already done a couple of claims and everything was very professional. The reps plan everything perfectly, and everything was prompt. The last claim I made was over the weekend. The rep went above and beyond the call of duty to make sure I got the service that I would want. If you got a car that the maintenance is high on it, especially one who wants to purchase a Lexus, or a Benz, or something like that, Protect My Car comes in very handy because I had a $1,600 job done to my car over the weekend and I ended up paying $0.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Providing our policy holders with good peace of mind is our most important goal. We are glad to give the help you needed with your repairs and we stand ready to do so again when the need arises. What will never change is our willingness to go the extra mile to help you when you need it.
    As always, if you have any questions, please do not hesitate to let us know.

    Thank you again for your very encouraging comments.

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Nov. 1, 2020

    I do a lot of traveling. I was driving a long ways to work every day and I needed some protection. The protection plan I had didn't meet my standards so I went with Protect My Car. Their rep was a really kind gentleman and he wanted to do business. Everything from Protect My Car has been fine so far. The dealer called Protect My Car and they didn't have any problem. The service was for a 2014 Honda Civic. Normally, I'd just have the oil change and had the vehicle checked to make sure everything was fine. But I hear some bumping noise and when I get ready to turn on the switch, it doesn't want to make contact on the first or the second time. So I'm gonna have to take it in for that to the Honda place.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingStaffBilling

    Reviewed Oct. 31, 2020

    The Protect My Car rep was very nice and explained everything to me. The payment is just a draft and it's easy. The claim process for my oil change was easy. I gotta run synthetic in my truck but it was no problem at all. Having a protection plan had been wonderful and I would recommend Protect My Car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It is very important to everyone here at Protect My Car that we provide the most professional service possible. We want to end each day knowing we have helped a lot of people with vehicle problems that could have ruined not just their day but their budget for months to come. It means a lot to get comments from our policyholders that let us know we are doing just that.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageTechPriceMaintenanceStaff

    Reviewed Oct. 31, 2020

    Sometimes the car can get expensive to repair. I got an extended warranty with Protect My Car and at the time of my purchase, they were easy to work with. Recently, I had an AC unit that went out on my Mercedes and I needed service. It was very hot. I called in and took my claim, then I talked to the maintenance guy and they took care of my business. I enjoyed that part of it. The company that was doing the maintenance on my car pretty much took care of everything for me and I didn't have to do anything but give them my account number. Other than that, I'm curious as to why the policy limitations for mileage are different as I thought it was based on how well the cars are taken care of.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you very much for those very encouraging comments. We appreciate your letting folks know your experience with Protect My Car. We hear similar things from other customers who wonder why some folks say such negative things about these protection plans. As you indicated, it usually only takes one break down and the resulting expensive repair to make a believer of most doubters. Once you save $1000 or more in unexpected repair costs, you know how valuable these plans can be to protect you, your budget and your car.

    To answer your question, coverage plans are both by time (in months) and mileage (whichever comes first). Getting your regular recommended maintenance done is not only smart but helps keep your vehicle from breakdowns that might have been avoided with proper maintenance.

    Thank you for your faith in choosing Protect My Car. We will not let you down.

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsStaffBillingRates

    Reviewed Oct. 31, 2020

    All the other car extended warranties had a lot of hidden stuff. But Protect My Car is very straightforward and their customer service is great. They always answer the phone and there’s never a wait time. Their reps asked me what was I looking for and what they needed. The price was high at first, but the guy said that they could work with it and change some stuff around. So he got it to the price where I wanted it. I'm comfortable with the payments. I wish it can be lowered, but I'm fine with it ‘cause they have to pay for things that they need.

    On the first claim that I submitted, I didn't like what I heard. But it was based on what Protect My Car offered me. I didn't have to hear straight from the dealership about what was going on with my vehicle. Protect My Car called me personally and told me what was going on with my vehicle and that they didn't cover it. But they talked to the guy from the dealership and negotiated something for me. Since I had to pay out of pocket, the guy at the dealership had the price lowered for me. Protect My Car is amazing. Their customer service is great and if there are questions or anything, they will answer the question for you. They won't beat around the bush.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you very much for those comments. We really appreciate them. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service, all with low monthly premiums tailored to fit your budget. That’s what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageStaffBilling

    Reviewed Oct. 31, 2020

    I was in the process of calling to make an insurance payment and I ended up on Protect My Car's line. The stuff that the representative that I talked to explained to me sounded good. He said I'll get two oil changes a year. I've already received one. The process wasn't bad. I just went to one of the places that takes their services and went in, showed them the car, got it changed, and I had no other issues. From what was explained to me and from what I've read up on, having the protection plan seems to be pretty good. Protect My Car is a good service. I've already spoken to a couple of people about that since I've had it. From what I've experienced, thus far, it's good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing for each of our valued customers..
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Please let us know who you have referred so we can thank you this way.
    One thing we want to point out. While we do partner with certain national chains that offer our customers better prices and services, you may take you vehicle to any licensed repair shop of you choice.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingStaffRental Car

    Reviewed Oct. 30, 2020

    My warranty had run out for my BMW. When I talked to the Protect My Car sales representative, she explained everything to me and I liked it. The rep also explained how we could take our car to the shop and we could use the rental coverage for $40 a day. The service with Protect My Car is very good. I recommend this company to anybody. There is no headache and no issues. Everything that they say they cover is covered with no questions asked. I feel safer driving knowing that I'm covered.

    I had was my bushings replaced a month ago. My car was at BMW and at the time, I had a warranty on it but the warranty didn’t cover my bushing. So, when they called me back and told me that my warranty didn’t cover my bushing, I told them that I had another warranty. So, they used my Protect My Car and Protect My Car covered my bushing with no problem. I also told them that we got three free oil changes and they cover my oil change too. My BMW dealer and then the person that did my oil change talked to Protect My Car. Then they said that everything went through okay.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you very much for those comments. We really appreciate them. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service, all with low monthly premiums tailored to fit your budget. That’s what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your comments.

    Verified purchase
    CoverageStaff

    Reviewed Oct. 30, 2020

    My 2009 Cadillac DTS is covered by Protect My Car. Everything is going okay. The reps were definitely helpful. I took in my car and had an oil changed, and the process was great.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We are very glad you chose Protect My Car. With great rates, towing, maintenance and repairs covered, not to mention rental car reimbursement, it just makes sense to get some protection before you vehicle breaks down and leaves you stranded on the side of road.

    Thanks for your comments and for choosing Protect My Car.

    Verified purchase
    Customer ServicePriceRefunds & PayoutsMaintenance

    Reviewed Oct. 30, 2020

    The garage called Protect My Car and they paid for half of my issue that I had. My car is a BMW, and of course, BMWs are expensive, but the repair was way expensive for me to pay for. I like the cost. I've been telling people to get Protect My Car for their cars.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thanks for those comments. We appreciate your taking your time to provide them. You are right, too. When that first big expensive repair happens, especially on a holiday or on vacation, and Protect My Car takes care of it for you that is when you know you made a wise choice to protect yourself and your budget. That is what gives you good peace of mind.

    Thank you again for those very encouraging comments.

    Verified purchase
    Customer ServiceCoverageTechRefunds & PayoutsStaffBilling

    Reviewed Oct. 30, 2020

    Once I was done paying off my car and my warranty ran out, I tried to make sure that if it ended up that I'd have any problems, it'd get taken care of. I thought it'd be nice to get an extended warranty and when the lady from Protect My Car called, she was really polite. My wife and I were riding down the road at the time and we took a hunch on them that they were going to be okay.

    Last month, we had a problem. The compressor went out on my wife's car and the way that I remembered from talking to the lady online was that the warranty covers bumper-to-bumper. But at first, the rep that I talked to was saying that I was going to pay for the whole thing. But he went back, viewed the conversation, and under his discretion, it seemed that he was telling me it was bumper-to-bumper. But they were saying my Chrysler has it but the BMW of my wife doesn’t. That didn't make sense since we got both of them at the same time. In the end, they paid half of the bill and we had to pay half of it.

    That was our first experience and before that, we were under the impression that with Protect My Car, you just take the car to the shop that you want and let the shop know that it’s going to be on the warranty. But now, we know how it goes that you have to call them first and they'll tell you where would be the best place to go. Other than that, the technicians did a wonderful job and I would go back to them right now.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. Different coverage plans cover different components. Vehicles are qualified based on age and mileage for the highest level of coverage. Since you vehicle and your wife's vehicles each have different age and mileage values, they qualified for different levels of coverage. We should add here that NO company can offer "bumper to Bumper" coverage, only the vehicle manufacturer can do that. We apologize if there was any confusion on those issues.

    Although the repair to your wife's vehicle was not technically covered, we did provide assistance on the repair to help you folks out. We appreciate your choosing Protect My Car to help you with both vehicles and hope our good will assistance with the non-covered repair helped make that a little easier for you.

    Thank you again for your comments and your rating.

    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed Oct. 29, 2020

    I drive ride-share and I wanted to make sure my car is taken care of in case something happens. Protect My Car was a little less expensive than the other one that's got all the TV ads. It's also a company from Florida, so I felt like that was the one I was gonna go to. The rep I worked with was very personable. I used the warranty for an oil change. They come through every time. So far, it's been good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for your comments.

    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    CoverageRefunds & PayoutsStaffCoverage - Components

    Reviewed Oct. 29, 2020

    I just got my truck. Previously, when I had my car, I had to pay a lot of out of pocket expenses to get it repaired. I tried to think smart about it. This is a new vehicle. In the long run, if anything had wear and tear and it will need new things and parts that I can't afford, that's why I got Protect My Car. I talked to a guy and he helped me out. He went over all the things that the policy covers and doesn't. He said how much it would be a month and asked how much I could afford for the warranty. I said, "I can't afford that much." I picked a good policy for my Dodge Journey. It's a little high for me, but I’m trying to manage it monthly. I'm having a good experience with Protect My Car so far. They're working with me. I'll definitely refer them to a family member of mine.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsBillingHonesty & Transparency

    Reviewed Oct. 29, 2020

    I was calling my bank to make a payment and Protect My Car was advertised with them. I purchased the warranty over the phone and at first, they weren't honest with me because I was under the assumption that if something happened to my car, I would have a deductible and they would pay for it. When I had to take it to the mechanic, they called me and said that Protect My Car would only pay half and I would have to come up with the other half. So, even though it's called Protect My Car, my car is not totally covered, considering the other agencies that’s out there that if you pay your money, you're covered. They should be honest with the customers. They're so busy trying to sell but they're not trying to answer any questions. They're trying to hurry up and get you off the phone so they can get to the next customer. In my book, that's shady and that's not the way you do business.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very sorry you feel you were not provided with the full information on your coverage.

    Most newer low mileage vehicles qualify for coverage that pays for covered repairs with only a $100 deductible. Vehicles that do not qualify for that coverage have a hard time finding any coverage plan with most companies. Protect My Car, however, developed the Ambassador series of coverage plans that pay 50% of the repair costs ad provide oil changes and road side assistance. All of that is provided for a very reasonable budget friendly monthly premium.

    We hope that you won't hesitate to call us once you have reviewed the details of the coverage plan in your coverage booklet. We will be happy to answer any questions you have.

    Thank you gain for your comments.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Oct. 29, 2020

    I have a car that's six years old. I wanted to make sure, as my warranty was going out, that I would be able to protect my interest with it throughout the remainder of the time that I was gonna have the car. I was gonna get it done, as well as the initial conversation that I had seemed to be the right thing to do. And some of the other ones, price-wise, were a little high in my estimation. I wanted a plan, but I didn’t wanna spend more than what I was spending initially on it. So, it worked in my favor. The customer service is awesome.

    With COVID, we’ve all had to adjust to a different lifestyle that has caught us all off guard. So what may appear to be doable at one time, is maybe a little stretch now, because of recent layoffs or shortage of hours. So, the $100 that I do pay now, eight months ago, it might not have been unheard of as far as trying to get it paid. But because I’ve been affected for my hours and everything else, it might now be a bit harder to come up with the money for the continuation of the plan.

    The plan that I have wasn’t the first plan that the rep offered me, but he gave me options and he worked with me to be able to try to salvage the opportunity, opposed to just saying, “Well, this is the rate. Sorry, but if this is not something that you can do, then maybe another car company or something like that might be willing to help you.” Protect My Car works with you, and that’s what I was excited about.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverage

    Reviewed Oct. 28, 2020

    The lady at Protect My Car gave me a great deal because I am a senior citizen. She did great over the phone and I went with them. That car was totaled out though and I cancelled my policy with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for those comments. We appreciate them very much.

    Verified purchase
    CoverageTechPriceStaffRatesHonesty & Transparency

    Reviewed Oct. 28, 2020

    I wanted to make sure that if there was any issues or concerns, my car is covered. It's an older car. It's a 2013 Audi. Protect My Car offered a better pricing. The only thing I used Protect My Car for is the oil change so far. A month and a half or so ago I had some work that was done on the car. But it seemed that it wasn't on the coverage. The plan that I got and the type of work that was needed was some type of stuff or device was needed for my wheel stabilization. I had the mechanic shop send the work that was needed to be done through Protect My Car, but it stated that it wasn't covered, which I thought it would have been.

    I tried to make the argument that I was unaware of it, is there any way to adjust it, to have it covered, or put me in a different plan because I wasn't aware of it. But the rep mentioned that because of the age of the car, no auto plan would provide coverage for it, which I thought when I first got it that if there's anything that goes wrong with the car, I have that coverage. I felt misled in a sense. But the rep was professional. He just stated the facts. I'm just hoping that nothing else happens or it might fall on my lap again. I know there's a plan coverage, but I'm really not sure if there's anything that's gonna fall into it. When I get additional work in the future, I'll figure out whether or not it's actually valuable. But at this moment, I haven't seen the value. If you are to get rotect My Car, see whether or not it covers everything. Because based on my experience, I haven't had that coverage fully.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. Our coverage are meant to assist with the cost of repairs due to mechanical breakdowns and do not cover regular maintenance , add-ons or modifications to a vehicle (although we do pay for oil changes and tire rotations, as well as road side assistance).
    If the work being done on your vehicle was for something other than a mechanical breakdown, it would likely not be covered.

    Thank you for your comments.

    Verified purchase
    CoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffCoverage - Components

    Reviewed Oct. 28, 2020

    I just purchased a vehicle and the radio said that if you had a vehicle at certain year and above, you may not have to pay for repairs if you ever need it. And I had a very nice luxury vehicle and it was told to me to think about the future for these repairs that may need to be there. You just never know. I am not a mechanic, so I decided to get Protect My Car’s help. The package may have seemed like it was gonna be cheaper than it was. When I got it, they did the oil change and they did it good but they charged me more. They said I only had to pay 25% but they did not pay something that they said they were gonna pay.

    I haven’t had my truck for a month now because I've been waiting for them to verify that it was my truck. I don't know what the shop did but it was driving perfectly fine. Then I sent it there for an oil change and they said it looked like I got some oil leaking, so they did a diagnosis on my car. They said it looked like my engine oil coolant was leaking. When it came out, it wouldn't start. I sent it back to them and then they tried to tell me it was a starter relay. They fixed the relay and then tried to tell me that the battery terminal looked like it was a little corroded. It was messing it up. And Protect My Car wasn’t doing that. Nothing was wrong with my car when I sent it and Protect My Car told me that they would see if I had these problems before I got them. I bought the car two months ago. It’s a Mercedes-Benz sitting on 22s and icy clean.

    I'm satisfied with Protect My Car because they helped me. They got my oil changed and once I provided the information, they let me know that my claim was gonna go through. So, I'm assuming everything is okay. My vehicle is still in Mercedes-Benz. They're fixing it but we're waiting on the bench shop now. We're waiting on them because they did something and Protect My Car is not at fault right now. Even if you don't need it at the time, the warranty is a very good thing to have. Even though I went through that, I don't believe everybody's gonna go through the same thing.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are not sure what item you are referring to since the coverage, as promised, paid 75% of the repair cost, plus the cost of the oil change. If you had other work done that was not reported to us, or additional maintenance work done, that may not have been included in the repair cost. We are glad the coverage saved you over $3,000 on just this one repair.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedStaffRental Car

    Reviewed Oct. 28, 2020

    I have seen the advertisement and I called to see what it was all about. And then, I spoke to a representative at that time. He was very understanding and explained everything about the policy and the warranty that it’s covered under. He also broke down what is free which you can get how many times, what paperwork, what 50%, things of that nature at the time when I took out the coverage.

    My recent claim was for a crash. Someone slammed my car. The car broke down. Right at the time that Protect My Car was supposed to come out, I waited for two hours and then I left. I know that they are all over, and that a lot of them are in Maryland. I waited for them and they didn’t tell me. Then when I got to my destination, I got an email stating that they were on their way. I texted them back and said, “There’s no need.” I was so frustrated. My daughter had to come all the way to get me.

    When I came from my doctor's office, I was so mad because I got in the car, it didn't start due to the accident. I called Protect My Car again to see if I could get some service, and I was able to get the rent and roadside assistance. And here we go again, setting again, starting again for the longest time. Then when I got home, here they come again in my email texting me. I can't do it anymore with this company.

    The only thing I have had since I paid this coverage were the free oil changes. They were pretty good just to do my oil change. I have one left on the three. When I do put my car in the shop, I will probably use more of the warranty because of the fact that this last accident was serious. I have not reported it because I feel so in pain. I have not used them yet other than free oil, but I’m sure that if I did get some repairs, which is needed now, I’m sure that they would be pretty helpful.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. we do regret the delay in getting the tow to you on that occasion. We are investigating the national carrier company w use to provide road side assistance and towing to our customers nationwide to determine how and why the system failed one of our customers.

    Verified purchase
    Customer ServiceTech

    Reviewed Oct. 27, 2020

    Protect My Car kept calling and I decided to buy a service contract to be safe. I got an oil change and the service was good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for the five stars. We hope you don't suffer a break down as well, but when that does happen, we are sure you will find our service a good experience. Thank you for choosing Protect My Car.

    Verified purchase
    Claims HandlingStaff

    Reviewed Oct. 27, 2020

    When I first got Protect My Car, I had one rep who got it all confused. He couldn't tell me anything. But then, there was a lady rep who came and she squared things up. Everybody at Protect my Car has done what they're supposed to do. There was a time when I just had an oil change and had trouble with a bearing. Submitting a claim to Protect my Car went smoothly. I'm very satisfied with this company.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your review and for choosing Protect My Car to help you protect your car and your budget. We appreciate that very much and we know you'll save a ton of money with this coverage.

    Verified purchase
    CoverageRefunds & PayoutsStaff

    Reviewed Oct. 27, 2020

    I purchased the car, but it didn't have factory warranty. That's why I got Protect My Car. My recent claim was for power steering. They paid the service. It transitioned through pretty good. However, I'm having some issues with my rotors and they said they do not cover that. I'm not familiar with the drivetrain part that they do cover. That's the only thing I got. They explained it to me, "We do not cover rotors and brakes." I can understand with brakes. But I thought rotors would be a part of the initial drivetrain. But from my experience, I recommend somebody to have Protect My Car, which I did already, trying to get my daughter to join. I'm satisfied with the experience that I'm having with them. I feel secure.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your commetns. We are happy to respond to your concerns.

    Our policies are intended to help customer with mechanical breakdowns, which are almost always unexpected and very costly. Maintenance of a vehicle is something you can schedule and plan for financially. To keep the policy cost down and provided help for the unexpected breakdowns, vehicle breakdown policies do not cover the cost of maintenance and wear and tear items. Adding these services to a policy would make the monthly cost of the policy too expensive for most people, especially for those on a budget.

    Tires, batteries, brakes , rotors, gaskets and seals are maintenance items. That means that they must be maintained and replaced at regular intervals. The purpose of the policy is to pay for covered component failure, not items that must be replaced at regular intervals as they wear out. In short, you can plan ahead for regular maintenance. You cannot see a component failure coming. That is where the coverage really helps.

    Thank you again for your comments. Please let us know if you have any questions.

    Verified purchase
    Customer ServiceCoverageTechPriceMaintenanceBilling

    Reviewed Oct. 27, 2020

    To fix my car is expensive. Protect My Car called me. I just got my car, and the guy was nice so I just went with them. Filing the claim was very easy. And then, they have their repair team that had one person who represented them who was also nice. I called in once to try to explain to them why I haven’t made a payment because I really need the coverage. But other than that, they were easy to work with. The customer service was nice which is hard to find these days. The warranty is worth it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. Many of our customers have requested, and received, help with thier premiums during this pandemic and we are glad to provide that help.

    Thank you for choosing Protect My Car.

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceMaintenanceStaff

    Reviewed Oct. 26, 2020

    I was having problems getting insurance as my truck is a 2007 model and the transmission had already been repaired. I've called several insurance companies and they told me that if what I have is nothing originally from my truck then they can't issue insurance. When I got a call from Protect My Car, I found that them paying 50% of my costs is better than me paying the whole amount on anything that I need to fix. Plus, their rep was very kind. I told him that I'm on Social Security and it's hard for me to pay the whole amount they were asking for. So, he gave me a discount on their coverage and I only pay 58 for it. I filed for an oil change recently and I didn't have to pay anything as Protect My Car gave me three oil changes and a rotation for my truck.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We are glad we were able to make the premiums comfortable on your budget and help so much in getting the right coverage for your truck. Rest assured we will be here for you when you need us again.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for your comments.

    Verified purchase
    Tech

    Reviewed Oct. 26, 2020

    I got a service contract for peace of mind. My friend recommended PMC to me. I have made one claim and I got one oil change done. They were hassle-free. I'm happy. Everything has been great so far.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing for each of our valued customers..

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsMaintenanceStaff

    Reviewed Oct. 26, 2020

    Protect My Car called me and had the conversation. And because it's an Audi, repairs can be costly. So, it would be a good idea to have the backup coverage. I was a little skeptical about purchasing online and through a company representative. I googled them and I felt confident about all the information they gave me. I gave my representative my information and he handled the processing of the claim. He contacted the company and went through the motions. Then, he called me and informed that the claim was not covered. The purpose of getting that extra coverage was so I wouldn’t have to come out with $2,000 for the repair here that I have to get done. That was a major repair and not just a regular maintenance.

    Protect My Car should break it down to let you know what is covered and what is not. It’s vague the way that they have the gap in there. Over a certain amount, it's a major repair and the guy at the Audi dealership even said to me that he did not understand why because most companies would cover this repair. Protect My Car paid for my oil change but everything else was hell. From what I'm paying a month, I could pay for my own oil change. I already had the AAA through my insurance. I have some of the things that Protect My Car was offering but when I needed it, they didn't come through.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. You raised a very important issue and we are happy to respond to it. This coverage is for mechanical breakdowns and does not cover wear and tear items or computer modules (like the ones you had repaired). That is because those items do not break down but simply wear out over time. The mechanical components covered by your coverage plan are far more likely to break down over time.

    We are also always concerned that the cost of the coverage remains affordable for folks on a tight budget. Covering wear and tear items and computer modules would significantly increase the cost of the coverage and prevent folks who need the coverage from affording it. Since the coverage comes with roadside assistance, towing and other benefits, it protects you budget just as much as it protects your car.

    Thank you again for your comments.

    Verified purchase
    CoverageTechPrice

    Reviewed Oct. 26, 2020

    I had a vehicle with a rebuilt title and Protect my Car was one of two companies that warranty such cars. They were a little less expensive than the other company so I chose to save some money and go with them. I have been with them for a while and over the years, they have given great service. Most recently, I did an oil change and all was handled. I just dropped my car off at the dealership. Still, it only makes sense to get coverage for a car when the regular warranty is not valid anymore.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We know that one size does not fit all, and we are always happy to do everything we can to accommodate each customer on an individual basis.

    Thank you for choosing Protect My Car.

    Loading more reviews...

    Protect My Car Company Information

    Company Name:
    Protect My Car
    Company Type:
    Private
    Year Founded:
    2005
    Address:
    570 Carillon Parkway
    City:
    Saint Petersburg
    State/Province:
    FL
    Postal Code:
    33716
    Country:
    United States
    Website:
    protectmycar.com