Protect My Car Reviews
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About Protect My Car
Protect My Car is a premier vehicle service contract provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company aims to provide a hassle-free claims process and ongoing customer service.
- All services provided by Protect My Car employees
- In-house claims process for smoother experience
- Free oil changes and tire rotations with all policies
- Does not cover preexisting conditions
- Not available in AK, CA, HI, MO, OK or WA
Protect My Car Reviews
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- 4,948,604 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Oct. 4, 2015
When I bought my car, a Cadillac, I was thinking about getting an extended care, so I turned to ProtectMyCar.com. Making payments for the extended auto warranty was very simple, and though I've never submitted a claim, I've used the free oil change and the tire rotation. It worked just fine. I called and asked them, "Where can I go to get an oil change and tire rotations?" They told me just go to my nearest dealer and they called and did just that. It was a rewarding experience and I'm very pleased with it.
Please remember the coverage includes free oil changes, free tire rotations and a significant reduction in repair costs, anywhere up to 45% of the original estimate of repair costs. They also come with towing, 24/7 roadside assistance and rental car benefits.
If you have any questions, or if we can help in any way, please let us know.
Reviewed Oct. 3, 2015
Submitting a claim via phone and making payments to ProtectMyCar is relatively easy. I've used the rental car benefits for my previous vehicle, although only sparingly. I haven't had to use it much, but it's there so it's good to have access to that. It will also be helpful if they open up on Saturdays.
Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.
Reviewed Oct. 3, 2015
I’m not happy at all with ProtectMyCar’s offer for my Chevrolet. I’m going to cancel it now. It's **. I got a phone call about two years ago and they told me they're going to cover the engine transmission, bumper-to-bumper and all these kinds of stuff. I start paying them around $50 monthly. After two years, my car broke down and I made a claim. I took it to a dealer and they sent all the paperwork. There was a cost of three or four thousand dollars. Out of all those, they’re just going to cover one sensor, which was 50-60 bucks. There have always been excuses. Basically, whenever my car had a problem, they didn't cover it.
We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Nevertheless, our claims department, recognizing that you have been a policy holder for a long period of time, still approved payment for repairs to some of the components not covered under the policy. We also discounted the cost of the policy $200 to help you with the cost of the non-covered portion of the repair.
The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. You made a good decision to protect yourself against those costs and we urge you to call us if you have any questions or if we can be of any help to you.
Reviewed Oct. 2, 2015
There are a lot of rude people that works in ProtectMyCar. The customer service is terrible and they could be better. They even blacklisted a mechanic shop. I think they told me I can go anywhere I want except for the people I was going to. I ended up taking my car somewhere else like they suggested and they kept me on hold for like 25 minutes.
I called them so I can get my transmission fixed. I had to pay $3000 out of my pocket. The transmission didn't work, and then they end up paying for it that time. Submitting the claim wasn’t too bad though. However, when I took my car in and got a rental, they don’t even want to cover that. I'm still waiting on my money from them for the rental. They worked on my car for a day. I had to go back and forth with them for a while, in order for them to even just pay half. They're only paying for one day, I had it for two days. And the company ended up charging me 2 days, that's their policy. They don't cover any fluids and any supplies. They don't cover a lot of things that goes with getting the car fixed. I still end up paying more than what they put out.
They were even rude to the mechanic shop. The mechanic was on hold for 32 minutes and 20 seconds just to submit the claim and to get the bill. Because he already knew that they will keep him on hold long, he got everything taken care of and get them to pay. They sent the payment over. My car wasn't done yet. It's just the mechanic getting the money early before the car is done because he doesn't want to wait again.
The payments for the purchase of the auto warranty was the easiest part. They take it out of my account automatically every month. I'm a committed paying customer and they gave me a hard time. I was surprised that I'm still with them after all this crap I have been through. And then I sent a customer to them, and they tried to charge her an arm and a leg. I wouldn’t recommend anybody else to them. They ended up lowering my monthly payment because I was ready to cancel. I have no deductible. I was just really upset with them and I almost quit. They can fire those rude people and teach them.
Thank you for providing your feedback on your claims experience while working with our company. I am sorry to see that you have rated the experience as a two star. We will be using your comments to review what could have been done differently to improve our customers overall experience. I have reviewed your account in our system to see what happened during your claims process and how it relates to the contract you purchased. Since the date of purchase, we have paid out a total of 5 claims for a total value of $2,839.17 when the original contract cost for your vehicle was $2,270 and you have paid a total of $465.54 into the full contract cost to date. I hope this helps put the value of our vehicle service contracts into prospective for any consumer that maybe looking at purchasing a coverage plan with our company. We do realize that customer service is key to a successful business and we are currently staffing these departments to help with the peak call times. Right now there are points in the day where both the claims and customer service departments can get backed up by customers calling in with questions regarding their vehicle, to make a payment or to review the contract they purchased. We do appreciate your patience and your business and we look forward servicing your contract through the end of 2019.
Protect My Car Company Information
- Company Name:
- Protect My Car
- Company Type:
- Private
- Year Founded:
- 2005
- Address:
- 570 Carillon Parkway
- City:
- Saint Petersburg
- State/Province:
- FL
- Postal Code:
- 33716
- Country:
- United States
- Website:
- protectmycar.com