Protect My Car Reviews
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About Protect My Car
Protect My Car is a premier vehicle service contract provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company aims to provide a hassle-free claims process and ongoing customer service.
- All services provided by Protect My Car employees
- In-house claims process for smoother experience
- Free oil changes and tire rotations with all policies
- Does not cover preexisting conditions
- Not available in AK, CA, HI, MO, OK or WA
Protect My Car Reviews
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- 4,882,006 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 3, 2021
I had my car in for regular servicing with Subaru and told them that Protect My Car would cover the cost of the regular servicing. They found something wrong with the drive shaft and I asked them to call you to see if it was covered. It was so Protect My Car paid half and I paid half. The Subaru agent and your agent handled it completely and I was covered and very happy!
Thank you for your comments and the 5-Stars. We are very glad to have been there for you with your repairs. Best of all, we will be there again when you need us. It means a lot to us to know our hard work pays off. Thank you for choosing Protect My Car.
Reviewed Oct. 27, 2021
They had the lowest price. I got three cars covered. They looked for the best deal that they had for the year and mileage. I'm very satisfied with the coverage. Purchasing the coverage was also very easy.
Thank you very much for your kind comments. We make it our mission to provide outstanding service and needed help to all policyholders. We are very glad the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. It is really nice to know that you can save far more than the policy costs simply by using the policy benefits. That is how you know you have the right coverage. Please call us anytime you have any questions or if there is anything we can do to help. Thank you for choosing Protect My Car.
Reviewed Oct. 26, 2021
Protect My Car is not making me very happy. I took a truck in and was gonna have it fixed. They sent the inspector out and they denied the claim. If I'd known what was wrong with the truck in the first place, I wouldn't have bought it. The guy told me everything was fine. It was running all good. But when I called Protect My Car before I even got it, they said, “Yeah, no problem. If you have any kind of issues, just let us know and we'll take care of it.” The service people let them know and they said no. I'm just going to cancel my contract. I'm done with them.
There was one person that tried to make everything right and that was the service guy that was there that writes up the contract. He called me back and asked me why I was canceling. He said, “How about we discount your deal?” But even being discounted, I’m still paying this amount every month for something that every time I take a vehicle in and there’s something wrong with it, they'll say, “It’s existing. We can’t do anything about it.” If I get a new vehicle, I'll think about it. But until then, I'm not going to.
Thank you for taking the time to provide your comments. We understand your frustrations and apologize for any inconvenience; however, we out-source the inspections for repairs. Unfortunately, that 3rd party inspector found that your leaks were long-standing and pre-existing, which are not covered under any policy. We are happy that you spoke with an agent recently and would like to offer more assistance with your repair needs. Please call Customer Loyalty as soon as possible to review other available options. Thank you for being a valued Protect My Car customer.
Reviewed Oct. 26, 2021
My experience with Protect My Car has been good, so far. They're great. They do a good job and they stand behind their word.
Thank you for your comments. Our goal is to handle all claims on a hassle-free basis, saving each customer not just money, but reducing stress and delays in getting you back on the road. Thank you for choosing Protect My Car. We are glad to be here to protect your car, your budget, and your peace of mind.
Reviewed Oct. 25, 2021
When I signed up with Protect My Car, everything was easy and the rep answered all the questions. By the time I hung up, I didn't feel like I was lost. Their claim process is also a lot easier than other places, like CarShield. I had to jump through hoops with CarShield. The coverage of Protect My Car has also been awesome. I plan on keeping this warranty as long as I got the car.
Thank you for your comments. Our goal is to handle all interactions and claims on a professional, hassle-free basis, saving each customer not just money, but reducing stress and delays in getting you back on the road. Thank you for choosing Protect My Car. We are glad to be here to protect your car, your budget, and your peace of mind.
Reviewed Oct. 24, 2021
When I signed up with Protect My Car, it was very easy. They were very nice and it was very pleasant and professional. When I submit a claim, there's a number to call on the back of the card and I just call it. Sometimes, I have problems getting through. But if I try and be patient, then I'll get through. They ask for my number and I give it to them. So far, they've taken care of my needs. My experience with them has been better than any so far that I've had. None of those have paid for my oil changes and Protect My Car paid for four oil changes and two tire rotations. I'm really pleased. Everything that they have done works for me. It's also not that expensive compared to some of them.
Thank you for those great comments. We appreciate them very much. We work hard to make sure your experience with Protect My Car is a positive one and that the whole process gives you great peace of mind. If there were any inconveniences due to hold times, we extend our apologies. Please let us know if you have any questions or if there is any way we can help. Thanks again for your comments and for being a valued Protect My Car customer.
Reviewed Oct. 23, 2021
My car is not new so I was grateful that Protect My Car accepted me into the program. All the main things like engine and transmission will take some money if you have to have it done. For the plan that I'm on, Protect My Car will pay up to 75% of whatever needs to be done. Every time I call in, I get great people. I always talk to somebody very informative. They know their product. They know how to help and do this and that. They will stay on the phone with you while you're trying to find different locations. I used Protect My Car for the first time the other day and that was the greatest experience. They told me where to go and who are in there. I went there and didn't have to wait. They were already in their system and I got the oil change done. I had that full synthetic oil, so my oil change is a little bit higher. Everything they did was top-notch.
Thank you very much for your kind comments. We make it our mission to provide outstanding service and needed help to all policyholders. We are delighted that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help. Thank you for being a valued Protect My Car customer.
Reviewed Oct. 22, 2021
I got an oil change done thru Protect My Car. The process was easy and their customer service was good.
Thank you very much for sharing your comments with Protect My Car. Providing our policyholders with good peace of mind is one of our most important goals. We stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Reviewed Oct. 21, 2021
Setting up for the service with Protect My Car was real quick and easy. Somebody called me and let me know what the benefits were, how much a month, and I figured it'd be a good opportunity for me to take on. When you go to a lot of shops, they don’t have time to call, but Protect My Car has been great about that, like answering the phone and getting whatever the information has to be between the service provider and them. Everything's good. I appreciate Protect My Car.
Thank you for your comments. We know that one size does not fit all, and we are always happy to do everything we can to accommodate each customer on an individual basis. Thank you for choosing Protect My Car. By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Please call us anytime you have any questions or if there is anything we can do to help out. Thanks again for the great comments!
Reviewed Oct. 20, 2021
So far, I like Protect My Car. The company seems like a real nice company to be with. I used it once when I got some tire rotation. I went wherever I got it, then they said everything went through good. You can depend on Protect My Car.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your tire rotation. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don’t hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Oct. 19, 2021
Spent months trying to get my refund back from a. Oil change and made multiple phone calls to confirm and reconfirm that you would provide coverage and even went as far asking the agent to book the appointment and confirm my out of pocket expenses. Got to the dealership and was informed that you would not be covering anything because it was considered routine mt and that was after confirmation by not 1 but 3 different agents over the phone. Immediately cxl the service and disputing all charges from your company.
You told Protect My Car multiple times that you would not make another payment until you received your reimbursement. Per your policy, all payments must be current for ANY claims to be approved, including reimbursements. However, we pride ourselves on doing the right thing, so on September 24th, Protect My Car issued a reimbursement in the form of a virtual Credit Card to your email.
You had an agent process your past due payment, and on September 29th, your shop called in a claim for repair of your Door Lock Actuator and replacement of your Timing Belt. However, at that time, your shop informed our claims department that the Timing Belt was still intact. You even told an agent that the Timing Belt replacement was for preventative maintenance, which is not covered under ANY policy. Our policies are intended to help our customers with mechanical breakdowns, which are almost always unexpected and very costly.
We regret that we were unable to keep your valued business, but please don’t hesitate to contact Customer Loyalty if you have any questions or concerns.
Reviewed Oct. 19, 2021
With a car warranty, I don't have to pay out all that extra money if something goes wrong. I used my Protect My Car once and I didn't have any problems. I went to my dealer and they called and got approval for the oil change, filter change and tires. So, everything was fine.
Thank you for your comments and the 5-Stars. It means a lot to us to know our hard work pays off. Thank you for choosing Protect My Car.
Reviewed Oct. 18, 2021
I've had no problems with every representative that I've talked to. I enjoyed talking to them. They're very friendly. This is the best plan to get. If something goes wrong with my car, Protect My Car is very nice and respectful.
Thank you for your comments and the 5-Stars. Providing our policyholders with good peace of mind is one of our most important goals. We stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Reviewed Oct. 17, 2021
When my transmission went out on my car, Protect My Car was there. I had to pay a pretty price, but it is what it is. Everything has been okay. I got so many reward points. But I don't know how to buy and redeem all that because I was at work when I made this initial thing. They keep saying, “Go to this, go to that.” But when I pull up their website, something else comes up.
Thank you for the 4-Star Review and for choosing Protect My Car. Providing our policyholders with good peace of mind is one of our most important goals, so we are delighted that a specialist was able to contact you and review your PMC Rewards benefits. If you have any other questions or concerns, please don’t hesitate to call Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Oct. 17, 2021
I get my oil changed every so often and that's free. So, I'm enjoying my warranty well. Every time we call, customer service always does perfectly. I would definitely recommend Protect My Car. I told my granddaughter to get her insurance paid but I'm gonna tell her about Protect My Car to help out with her parts.
Thank you very much for your kind comments. We make it our mission to provide excellent service and needed help to all policyholders. We are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out. Remember, if you refer someone who gets a policy, we thank you by sending you a MasterCard gift card. Again, thank you for your comments. We appreciate them very much.
Reviewed Oct. 16, 2021
Free oil changes, so far. I have bigger fixes coming up, at some point. Also considering adding another vehicle to fix up. It’s too early to tell if what I’m paying is worth what I’m saving. I’m in no rush, though. Time will tell.
Thank you for the 5-stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Providing our policyholders with good peace of mind is one of our most important goals and we stand ready to assist when the need arises. If you have any other questions or concerns, please don’t hesitate to call Customer Loyalty. Thank you again for your comments. We are glad to have you as a valued customer.
Reviewed Oct. 16, 2021
We have Protect My Car on my husband's truck. He didn't want to work on the truck himself. He wanted to be able to send it to somebody to get it fixed if something happened to it. Enrolling with Protect My Car was a little confusing though. It took a few minutes.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Oct. 16, 2021
At first, I had a problem because my repair shop wasn't taking the warranty. I went to the dealer, and they weren't taking the payment over the phone. But my guy worked something out and then the repair shop was able to take it. I've had no problem since. I had an oil change and it was good. My last repair was about $2,000 and Protect My Car paid it. But they should cover more.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Oct. 15, 2021
So far, their service has been okay. The representative's work was going well. I had two oil changes and the process went well. I've been pleased with everything else.
Thank you for your comments and the 5-Stars. Providing our policy holders with good peace of mind is one of our most important goals. We stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Reviewed Oct. 15, 2021
The signup process with Protect My Car was pretty easy. Their rep was pretty good. He explained everything. He made everything clear as far as how I was paying it. That was kind of what I wanted to know at that time because I knew I needed the service but I didn't have the time right then to go over everything. The only hiccup is when you go to any dealership where they're always trying to upsell you. They're going to make it seem like something is wrong. I have to play their game because they know they're going through Protect My Car, so they're gonna try to say the things that are wrong with the car are not covered by Protect My Car. Also I was confused that it said it covers the brakes, but then it doesn't cover all of the brakes. It doesn't cover pads and rotors.
Thank you for the 4-Star Review! Providing our policyholders with good peace of mind is one of our most important goals, so we are delighted that our agent provided you with a great customer experience. Our policies are intended to help our customers with mechanical breakdowns, which are almost always unexpected and very costly. Items such as brake pads and shoes, tires, batteries, seals and gaskets, etc. are not covered because those are considered maintenance. That means that they must be maintained and replaced at regular intervals. If you have any other questions or concerns, please don’t hesitate to call Customer Loyalty. Thank you again for your comments. We are glad to have you as a valued customer.
Reviewed Oct. 14, 2021
I had never used any of Protect My Car's services and if it wasn't for needing protection on my car, I would never deal with them. Every time something goes wrong with my car, they don't cover that part. I'm putting out $3,500 a year or as long as it takes, and I still never get serviced. If I'm paying someone my money and they're not doing their job, then why should I pay them? They're supposed to take care what they're telling me they're gonna take care of when I bought the service. The service I’m supposed to have is the elite. That means the top of the line and that’s what I’m supposed to get. The way they write things down and the way they word things in their manual, “You’re saying that it’s this, but it’s part of this, but not all of that,” then they reject it and say, “Oh, no. We can’t cover that then. Because this didn’t do and that.”
I've had problems with coverage and it's not just with Protect My Car. I've had it with other companies too. One time, something broke and I had it fixed. When you're under stress with your car, you have to take your car to get something taken care of and it's a major part, you're not thinking that you have this extra coverage. I spent $800 to have that done then, I realized it. I called the company. They said, “We can't cover it now because of the fact you’re supposed to call us before they did it.” That pissed me off. That was early, so I try to remember. Certain things they say, “Well, that’s wear and tear,” and I can understand that part. However, when they're telling me they're not gonna cover what they told me they covered because I didn't contact them before the shop worked on it, that’s not nice at all.
The other day, I had to get my inspection done. Not thinking, I left my car at the shop and went home. The guy called me and said, “Your ball joint on your tire need to be replaced.” I’m not gonna pass inspection by that part being bad, so I said, “Well, go ahead and do it." I needed my car inspection to be done then after I was done paying the guy and got home, a day later, I realized maybe I could’ve used the warranty to pay for getting that part done. I don’t know if that is considered one of the wear-and-tear parts, so I never called them back.
The only one thing I have been doing on a regular basis is getting my oil changed. With the first couple ones, they said, "Rotate the tires,” and it was done. They paid the people that did the work and I didn’t see any issues with them. If I did, I’m the type of person who will tell people about it. They get my oil changed, but in essence, it’s not free because I’m paying for it every month that I put out $70-some.
Thank you for taking the time to share your experiences with Protect My Car. We make every effort to assist customers with repairs to their vehicles, and there are seldom any issues with approving claims. Unfortunately, after a thorough review of your account was completed, we could not locate any repair claims that a repair facility submitted. If you had repairs completed that you feel are approvable, please contact Customer Loyalty to get the correct information to submit a reimbursement request and provide any additional feedback. Thank you for being such a valued Protect My Car customer.
Reviewed Oct. 14, 2021
I would definitely recommend this company. I recently filled my first claim last month and PMC paid it in full with no hassle. I had to have some front end work done and it was very costly, over $600 dollars. I also enjoy the free oil changes 3 times a year.
Thank you for your comments. Our goal is to handle all claims on a hassle-free basis, saving each customer not just money, but reducing stress and delays in getting you back on the road. Thank you for choosing Protect My Car. We are glad to be here to protect your car, your budget, and your peace of mind. Please let us know if you have any questions or if there is any way we can help.
Reviewed Oct. 14, 2021
I needed to get a starter and I took my vehicle to the shop to get it fixed the same day. I had to pay the mileage and half of the bills. I had half a plan so I had to deal with it. Also, I want to get an oil change but the rep said he was gonna send me a card in the mail and I have to present that card when I go get the change. Other than that, I don't have any problems with Protect My Car. The warranty has done everything it said it would do.
Thank you for the 4-stars and for choosing Protect My Car. Our Ambassador policies provide a wide variety of benefits, including free oil changes, tire rotations, and a reduced repair cost. We are happy to have assisted with your repair and apologize for any misinformation provided. To get your oil changes your shop would need to call Protect My Car claims and inform an adjuster that you need your oil change paid for, and you do not have to have your ID card for that. Please let us know if you have any questions or if there is any way we can further assist you. Thanks again for your comments.
Reviewed Oct. 13, 2021
I have always had a great experience with all aspects of your service except for just one time. I had lost my wallet and had to call the corporate office to change my payment. A young girl was trying to talk to me but the ambient noise was so distracting I could not understand her. She got rude then I got mad. Those call centers are sooooo annoying, especially for your senior market.
Thank you for the 5-stars and for choosing Protect My Car for your breakdown needs. We apologize for the ambient noise that distracted you and we will work harder to make sure we meet and exceed your expectations. Thank you again for your comments, and should you have any further questions or concerns, please do not hesitate to contact Customer Loyalty.
Reviewed Oct. 13, 2021
I had multiple things done and the repair shop had my car for almost a month. We would keep it for a day, and it would stall, and they would take it back. It was constantly in and out of the shop. The first claim was for a new starter, fuel pump, O2 sensor, and crank sensor then it still wasn’t driving correctly. We had to take it back and they had to replace something. We just got the car back to where it was fixed, but the shop couldn't have an agreement with the adjuster, so I had to pay a lot more out-of-pocket. I also need to figure out how to start the process to get reimbursed for my rental car.
Thank you for the 4-Star Review and for choosing Protect My Car. We are happy that we could assist with the approved repairs and understand your frustrations with the shop and the overage cost. However, due to industry regulations, certain repairs can not be covered under any policy. Please give our Customer Loyalty Department a call to discuss your rental reimbursement options and provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Oct. 13, 2021
Customer service is beautiful. I love Protect My Car. The oil changes have been okay. I had a few car problems but they dealt with them. But, I tried to get out of the contract but they said I couldn't. Other than that, Protect my Car is okay. It's pretty cool to have it anyway.
Thank you for the 4-Star Review! We are delighted to have assisted with your repairs and oil changes. Please feel free to give our Customer Loyalty Department a call to discuss any issues that you may have encountered or provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Oct. 12, 2021
Since I’ve been with Protect My Car utilize the free oil changes. The price is reasonable. I have had no problems and I would recommend them to friends and family. I gave them a five star because they do great work and customer service is very helpful when you do speak with somebody.
Thank you very much for your kind comments. We make it our mission to provide excellent service and needed help to all policyholders. We are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out. Remember, if you refer someone who gets a policy, we thank you by sending you a Visa gift card. Again, thank you for your comments. We appreciate them very much.
Reviewed Oct. 12, 2021
It has been over 3 weeks now since our car broke down. It is still sitting in my mechanic's back parking lot. Unbelievable. The tow truck was supposed to tow it to another shop for repairs on the 30th of last month...and it's still sitting there. What a joke. Very unhappy with the entire experience.
We understand your frustrations and apologize for any inconveniences you have been through due to Roadside Assistance. There are no excuses for the time it took to get your vehicle to the new shop, and we regret the delay. We strive to provide the best service in the industry and are thrilled to have finally been able to get your claim started and authorized, and the transmission is currently en route to your shop. Thank you for being a Protect My Car valued customer, and please don’t hesitate to contact Loyalty if you have any questions or concerns.
Reviewed Oct. 12, 2021
My car was towed to Firestone because it didn't start. They found out something was wrong with the battery, so they had to change it then they did an oil change on it at the same time. This is my second time doing an oil change since I’ve gotten the coverage. There was no deductible on my car, but I had to pay for the battery along with the installation and Firestone charged me $180. It was very expensive, and I wish it was covered, but they told me it's not under the warranty. Other than that, it was a great service and I love the warranty very much.
Thank you for your comments and the 5-Stars. We are happy to have been there for your oil changes. However, to keep the policy cost down and provide help for the unexpected breakdowns, vehicle breakdown policies do not cover the cost of maintenance and wear and tear items, such as tires, batteries, gaskets, and seals. We are looking at starting a maintenance program that could be added to a plan, but that concept is still in the early stages. Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed Oct. 12, 2021
I have taken my car in for service because the engine light was coming on. The mechanic place told me, “Go ahead and leave the car. We’ll call and talk to them and let you know what happens after that.” So I left it and then they called me and told me my car was ready. I said, “Oh, so the engine light isn’t coming on? There’s nothing wrong?” They said everything was fine and that I needed to have an oil change and a tire rotation that Protect My Car paid for. But I told them that the paperwork that I received from the mechanic said that I needed a clamp sensor and a motor mount. Also, it needed to have some brakes done. Out of all of that, Protect My Car ended up only paying for a tire rotation and an oil change. I was really, really, really disappointed with that.
I called Protect My Car and I told them how disappointed I was with the service. Because the paperwork said that if there's anything going on with the engine that they would take care of it. But that was not what the case was. I was calling to cancel it. But they talked me into giving it another chance. So I said I was gonna take my car to another mechanic that I know that I have used prior and see what he says. I took my car over there and at this point, I had to leave it overnight.
When the mechanic called, he said I could pick up my car. I asked him if everything was okay and he said, “Yeah.” I asked him if he was able to do the motor mounts. He said there wasn't anything wrong with the motor mounts. I asked him if he was sure and he said, “Yeah.” He also told me that they would call Protect My Car. So I went and picked up my car. But at this point, I am still very disappointed because my light still comes on. Protect My Car did not protect my car. I wouldn't recommend them to anyone.
Thank you for sharing your experience with Protect My Car. We understand it is frustrating when everything is not covered as expected and apologize for that inconvenience. Unfortunately, after reviewing your claim, we found that your repair facility did not inform our claims department that your vehicle needed a motor mount. Outside of your oil change and tire rotation, the only other items listed were wheel speed sensors. A specialist reached out to you but was only able to leave a voicemail regarding your concerns. If you have any other questions or concerns, don't hesitate to contact Customer Loyalty and remember to have your repair facility call claims to resolve that motor mount issue. Thank you for being a Protect My Car Valued Customer.
Reviewed Oct. 12, 2021
Signing up with Protect My Car was easy. I like the effective policies that they have. Also, the way the reps help me find places to go get my car fixed is good. In case my regular warranty runs out, I have an extended warranty and it helps me save more money. This warranty company works on getting your car fixed if you have any issues with it. They don't have you on hold.
Thank you for your comments and the 5-Stars. It means a lot to us to know our hard work pays off and we will work hard to make sure we meet and exceed your expectations. Thank you for choosing Protect My Car.
Reviewed Oct. 11, 2021
I have never had any problems with Protect My Car. Every time I put my car in the shop. They have no problem with protect my car paying them. They are a great company and I would recommend them to anyone.
Thank you very much for your kind comments. We make it our mission to provide excellent service and needed help to all policyholders. We are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out. Remember, if you refer someone who gets a policy, we thank you by sending you a Visa gift card. Again, thank you for your comments. We appreciate them very much.
Reviewed Oct. 11, 2021
I think Protect My Car is ok but I need to know what's covered and what's not, I called to find out if a particular part was covered and the girl didn't know, so I would like to know if a certain part is covered?
Thank you for bringing this matter to our attention. We are delighted that a specialist was able to speak with you and provided you with the information you requested. As always, of course, please do not hesitate to call us if you need any help understanding the coverage specified in your policy. We are here to help and make sure your experience with Protect My Car is a positive one. Thanks again for your comments. We look forward to hearing from you any time you have any questions.
Reviewed Oct. 11, 2021
I call, I will get someone right then and there with no problems. They are always on top when I call with no problems. They will answer my questions I need to know anything about and take care of my problems when I call. Thank you for the great customer service.
Thank you for your comments. It is very important to everyone here at Protect My Car that we provide the best customer experience in the industry. We want to end each day knowing we have helped a lot of people with vehicle problems that could have ruined not just their day but their budget for months to come. It means a lot to get comments from our policyholders that let us know we are doing just that. Thanks again for your comments.
Reviewed Oct. 11, 2021
Yes I’ve been recommended Protect My Car to some of my friends and stuff. I like your service. I like to how things get done I’m up. Most of all my car gets fixed at half at half of the cost. Thank you very much.
Thank you very much for your kind comments. We make it our mission to provide an excellent customer experience to all policyholders. Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. Please let us know if you have any questions or if there is anything we can do for you. Remember, if you refer someone who gets a policy, we thank you by sending you a Visa gift card. Again, thank you for your comments. We appreciate them very much.
Reviewed Oct. 11, 2021
When my service representative at the Honda dealership came to me with a problem while I waited for them to change the oil, the problem was going to cost about $1000. I told him that I had Protect My Car and gave him my card. When he returned he said that's the easiest car warranty company he'd ever worked with. They paid the bill, I got my vehicle fixed, and everyone is now happy.
Thank you for sharing your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We also know that many shops are very cautious when working with vehicle service contract companies, and we cannot say we blame them. However, it takes only one time working with Protect My Car for a shop to know how dedicated we are to saving our customers money, time, and hassles. Thank you again for your comments. We are glad to have you as a valued customer.
Reviewed Oct. 11, 2021
My experience so far has been great! I was able to get a great discount on some car maintenance. Two problems were fixed having to do with my charging system, and my break system in my 2006 Ford Taurus, so I was happy about that, and then I got a free oil change at Jiffy Lube, so I was happy about that, too. Now my car is running smoothly, so, I'm a happy camper.
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy, we say thank you by sending you a Visa gift card. Thank you for your comments. We appreciate them very much.
Reviewed Oct. 11, 2021
Professional services all the time. Very cooperative and loves their job. Kind and respectful people. Very polite, prompt, knows what they are talking about. Recommend family friends and co-workers to join PMC!!! Always talking in a generous tone and voice. Very pleasing to get along with no problems. Glad I am a member of PMC.
Thank you very much for your kind comments. We make it our mission to provide an excellent customer experience and we are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out. Remember, if you refer someone who gets a policy, we thank you by sending you a Visa gift card. Again, thank you for your comments. We appreciate them very much.
Reviewed Oct. 11, 2021
Protect My Car did not protect me as I thought should of. I paid 200 for the deductible and spark plug work done on my 2016 Volkswagen Passat. It was 937& some change for the total of work completed. I ended up taking my car back a week later. Still today, my epc code comes on every 30 or so miles and I still have an oil leak that I can’t find.
We understand your frustrations and apologize for any inconveniences you feel you have been put through, and a thorough review of your account was completed. On September 28th, your repair facility called to start a claim for one spark plug, four ignition coils, and a crankcase vent valve, none of which are generally covered under ANY service contracts in the industry. You were upset that PMC did not cover those repairs, so in consideration of your long-standing relationship with us, Protect My Car claims department chose to assist with your repairs. We are glad that we made that choice, and if there are still issues with your vehicle, please talk with the repair shop. Protect My Car did what your coverage is meant to do, and if you would like more information, don't hesitate to contact our Customer Loyalty Department for further assistance. We thank you for being a valued Protect My Car customer.
Reviewed Oct. 11, 2021
Yes I am pleased with the service, it is the type of plan I was looking for and I would recommend to someone else because when purchasing a use car or truck and the warranty end you need some protection, when you need service.
Thank you very much for your kind comments. We make it our mission to provide excellent service and needed help to all policyholders. We are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out. Remember, if you refer someone who gets a policy, we thank you by sending you a Visa gift card. Again, thank you for your comments. We appreciate them very much.
Reviewed Oct. 11, 2021
I couldn't believe how cordial everyone was. My mechanic's secretary couldn't believe how easy your service people were to work with. She also would recommend your company to others. I've insisted that people I know look into your company for a plan that would work for them.
Thank you very much for your kind comments. We make it our mission to provide excellent service and needed help to all policyholders. We are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out. Remember, if you referred someone to us who gets a policy, we say thank you by sending you a Visa gift card. Thank you for your comments. We appreciate them very much.
Reviewed Oct. 11, 2021
PMC has always been there for me in great times of need helping me keep my car going and safe. I've never had any problem getting my repairs done as long as I pay my monthly fee to PMC and cover my part for the parts and repairs. PMC customer service is fast, efficient and friendly. I highly recommend PMC to my family and friends. 5 Star company.
Thank you very much for your kind comments. We make it our mission to provide excellent service and needed help to all policyholders. We are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out. Remember, if you refer someone who gets a policy, we thank you by sending you a Visa gift card. Again, thank you for your comments. We appreciate them very much.
Reviewed Oct. 11, 2021
I love Protect My Car. Not only that I pay 70.00 a month but the free tire rotation and oil change comes in handy for me. Don’t have to pay outta pocket for anything and I’m so happy that anything didn’t happen to my car but if it do it’s just a 100 dollars for them to come pick her up and will give me a rental car until she gets out the shop.
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy, we say thank you by sending you a Visa gift card. Thank you for your comments. We appreciate them very much.
Reviewed Oct. 11, 2021
The customer service is always great. Just last week, I had a few belts repalced on the compressor. There was also something else recently which was a valve cover gasket. I've had oil changes as well. Claims are easy and usually the mechanics just call Protect My Car and I don't even know about it. They just give me what I have to pay. Everything's been fine.
Thank you for your comments and the 5-Stars. It really is a team effort here to make sure the coverage is hassle-free for policyholders. It is comments like yours that let us know we are doing just that. That really makes our day. Please let us know if you have any questions or if there is anything we can do for you. Thanks again for those great comments and for choosing Protect My Car.
Reviewed Oct. 11, 2021
The first time I did a claim, it was a bit difficult, but after that, everything was smooth. Customer support is very good. They always answer and any questions I have, they try to get to the bottom of it. If the phone service would be a little better, than it'll be perfect. I will most definitely tell friends to get Protect My Car.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback regarding the phone service issues and let us know how we can earn that 5th star moving forward. Thank you for being a Protect My Car valued customer.
Reviewed Oct. 11, 2021
I've used the services a number of times and I love Protect My Car. It is a good service. It works and I like the way that it's set up.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Oct. 10, 2021
It's nice to get the lube, oil and synthetic but I've paid way more into any kind of repairs I needed where the warranty would be worth my while and a good purchase. Protect My Car is in business to profit. Ultimately, the consumer who purchases an extended warranty loses more times than not. They've got it down to a science where they're not gonna cover things that are more likely to go wrong but they'll cover the major things like the engine, transmission and electrical where the probability is slim that anything is gonna go wrong with the miles the vehicle has on. Also, when you get more mileage on your vehicle, now the tranny would go out and they would charge a lot more on it. I'm not dissatisfied but I don't think this warranty is benefitting me.
Thank you for the 4-Star Review! We are delighted to have assisted with your recent oil change and engine mount replacement. After reviewing your account, we found that you have our highest level breakdown plan, and there are many more components covered than just the engine and transmission. Protect My Car is always concerned that the cost of the coverage remains affordable for all our customers. Remember, though, the coverage is for mechanical breakdowns and includes oil changes and tire rotations as an added benefit. It does not cover other maintenance items, like alignments, fluid flushes, a/c recharge, hoses, brake pads/shoes, etc. If it did, the cost would have to be much higher. The benefits of this coverage will show themselves when you save significantly on that first large repair bill. We stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you again for your comments.
Reviewed Oct. 10, 2021
I really appreciate Protect My Car. I love their services, the customer service and the way they handle all my affairs when I'm in trouble. They have paid for everything that I needed to have done, from an oil change to internal mechanical problems, and they also let me know about trip interruptions if I ever needed their help. They have been patient with me when I didn't have money to make the full payment. They even gave me pandemic apology for a month. They've been, all around, great. I tell people all the time, “You need to get Protect My Car.” One friend I know got a Benz and he paid $500 for the window. I told him, “You should have had a warranty company. They would've helped you with that.”
Thank you for your comments and the 5-Stars. Providing our policy holders with good peace of mind is one of our most important goals. We stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Reviewed Oct. 9, 2021
Protect My Car took me after the other people hung up in my face after I told them I had 200,000 miles on my truck. I'm 75% covered and I enjoy knowing that it's there if I need to use it. When I went to Jiffy Lube the first time to get my stuff done, it was a little process. Now that I've been there for the second time, it was smooth and easy 'cause they already had my information. It hasn’t been long since I've been with Protect My Car and even though I haven't had to use them at all, except for an oil change, I'm satisfied. I suggested them to a couple of my coworkers because the number one factor was that Protect My Car takes cars that are over 200,000 miles. It's a give and a take of some cars work, while some cars don't. They even take it is a good deal.
Thank you for your comments. We appreciate them very much. We also know that many consumers with older, higher mileage vehicles find it almost impossible to qualify for coverage with most companies. Protect My Car is always happy to help. As you know, this coverage helps save on repair costs, provides towing, roadside assistance, and even pays for oil changes and tire rotations, all at an affordable monthly premium. Remember that for every referral that uses your name and phone number to sign up, you will receive a $100 referral bonus. Thank you for being a valued Protect My Car customer.
Reviewed Oct. 9, 2021
I've had multiple claims and at first, Protect My Car was excellent. They said, “Okay, yeah, we're gonna pay with a credit card,” then they said they didn't pay with a credit card. They had an issue, so they had to send me checks. It took 30 to 45 days. After I put the claim in, it takes 30 days for them to issue the check and it would be the first of the month when they issued it. I also had my payments on automatic pay, but at one point, one of them didn't go through for some reason, so I had to re-initiate the automatic payment.
I appreciate the whole deal with my cars. The last year, my cars have been breaking left and right. One car goes in, the other one comes out, then the other one goes back in, and the other one comes out. However, the last experience with this 600 and some dollar check that I still haven’t received burns my biscuits. I had to pay the whole bit and that put me in a bind. I still think Protect My Car is not a bad deal though. It's just a matter of them going from excellent to very good to just fair.
We understand your frustrations and apologize for any inconvenience you have experienced. However, USCG did make updates to their payment method, so reimbursement is the easiest payment option at this time. It does typically take around 30 days to process and issue a reimbursement check. After reviewing your account, we see that one reimbursement check has been mailed, and two more requests are currently being processed. Thank you very much for sharing your experience with Protect My Car. Please let us know if you have any questions or if there is anything we can do for you.
Reviewed Oct. 8, 2021
The reps answered everything on point. Another thing is Protect My Car paid for my first three oil changes and the other ones never offered that. Getting an oil change was simple too. I just pulled right up, then I told the shop who I was with. They called them and verified everything. Protect My Car stood up to their word so far as I've been going. I’ve just been with them two months, but everything is looking good. I recommend folks. A lot of cars have over 200,000 miles and since they're the only one accepting it right now, they're a good way to go.
Thank you for your comments. We appreciate them very much. Unfortunately, you are correct, and many consumers with higher mileage vehicles find it almost impossible to qualify for coverage with most companies. Protect My Car is always happy to help. We are also delighted to have covered your oil changes and will be here again when you need us the most. Thank you for being a valued Protect My Car customer.
Reviewed Oct. 8, 2021
The customer service was excellent, and I like the rate that Protect My Car gave me. It fitted my budget. They cover all major components on the car and also give three free oil changes a year and two tire rotations. I like that. I used the warranty to get an oil change last week and I didn't have any problems on my car. They took care of it for me. It was easy. The only problem I have with them is when I call sometimes, they say there’s a five-minute hold or I can leave my number for them to call back. I already did that twice, and they never called me back.
Thank you for the 4-Star Review! Protect My Car is delighted to have assisted with your oil change. Our apologies for the inconvenience due by our callback system. We are currently investigating the cause of the issue and will resolve that very soon. We strive to provide the best customer experience in the industry and we will work hard to make sure we meet and exceed your expectations. Thank you for being a valued Protect My Car customer.
Reviewed Oct. 7, 2021
The reps were so friendly and helpful. The first guy I spoke with who sold me the plan kept calling to make sure that I didn't change my mind and to make sure the plan was what I wanted. He was really nice and patient. I enjoy Protect My Car. They are doing a great job. Every question that I have, they answer, especially with the oil change which I got today. They were quick and handled everything decently.
Thank you very much for your kind comments. We make it our mission to provide outstanding service and needed help to all policyholders. We are very glad the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help. Thank you for being a valued Protect My Car customer.
Reviewed Oct. 7, 2021
The enrollment experience was good and I got a free oil change done, which was convenient. I go to the dealership whenever it's time for me to get an oil change. The dealership calls Protect My Car, speaks with a representative, and through the policy that I have, I could get free oil changes. I'm satisfied with everything, so far.
Thank you for those great comments. We appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process gives you great peace of mind. Please let us know if you have any questions or if there is any way we can help. Thanks again for your comments.
Reviewed Oct. 6, 2021
Protect My Car had an easy process. I got an oil change and tire rotation for my 2012 Toyota Corolla LE. Everything went lovely.
Thank you for taking the time to provide comments on your experience with Protect My Car. We appreciate them very much. Thank you for joining the Protect My Car family. We are delighted you did.
Reviewed Oct. 6, 2021
Customer service is beautiful. I recommend them so much so that I referred eight people to them and everybody loved it.
My husband's car's air conditioning needed to be fixed and true to their word, Protect My Car paid for it. He only had to pay 25% of a 1000+ deal. I didn't have to do anything. The techs called Protect My Car who ten gave them some type of number and that was it. I went back and I had the techs give me some windshield fluid and it was all free. I'm very satisfied with this company. That's why when they take my money, I don't have a problem. Though they billed me twice this month, I'm sure it's just a typo. With a warranty, I don't have to worry about something breaking down. Also, Protect My Car has roadside service. They're doing good with me and I don't want anybody else.
Thank you for your comments. Thank you for choosing Protect My Car. It is very important to everyone here at Protect My Car that we provide the most professional service possible. We want to end each day knowing we have helped a lot of people with vehicle problems that could have ruined not just their day but their budget for months to come. It means a lot to get comments from our policyholders that let us know we are doing just that. We are pleased that our company, staff, and coverage have given you peace of mind. Best of all, we will be here to assist you when you next need help with your vehicle. Thank you again for your comments and for being a valued Protect My Car customer.
Reviewed Oct. 5, 2021
I had some issues with the lights coming on on my dash. We have brought the vehicle in a few times a couple of times in the last couple of months and the techs had to change the shocks and springs in the rear. Protect My Car covered half of that. Also, my radiator and thermostat got changed out. The techs verified that Protect My Car was going to cover things and then they charged me half the price. I like the process. The only problem I have is when the techs try to call and it takes them an hour to get a hold of somebody at Protect My Car.
We apologize for any delays that you may have experienced and are sorry to hear you were disappointed for any reason. We understand it is frustrating to have to wait, so we strive to make every transaction hassle-free. Unfortunately, there are times when our call volume is higher than expected, but we are confident that recently implemented changes will decrease the average hold time for better service. We strive to provide peace of mind during stressful breakdowns, so we apologize for any inconveniences caused to you, so please don't hesitate to contact our Customer Loyalty Department for further assistance. We thank you for your comments and for being a valued Protect My Car customer.
Reviewed Oct. 5, 2021
Protect My Car got me situated and everything was professional. They looked out for me. I had my car cut off on me on my way home one day. I had it towed to the dealership and they did a lot of work. I called Protect My Car and they called the dealership. The total bill was $1,100 and my warranty took care of 600 some dollars of it. Protect My Car is highly recommended. I've been telling my friends and family about it. I suggest that everybody get it for real.
Thank you for taking the time to provide comments on your experience with Protect My Car. Those were very kind words, and we appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process gives you great peace of mind. Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Please let us know who you have referred so we can thank you by sending you a MasterCard gift card. Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed Oct. 4, 2021
Protect My Car sounded like a good deal and I needed it for my car. Anytime I need something, customer service was right on it. I used the warranty when I had to fix my alternator. The claim process went smoothly and Protect My Car had everything together before I got back there. I also turned in some oil change papers but I haven't received anything back. Other than that, everything has been pretty good.
Thank you for taking the time to provide your experiences with Protect My Car. We are delighted to have helped you with your recent alternator repair, and we look forward to assisting you in the future when you need help. A specialist attempted to contact you regarding your oil change reimbursement but had to leave a voicemail. You should receive your reimbursement check very soon. Thank you for being a Protect My Car valued customer, and please don’t hesitate to contact Loyalty if you have any questions or concerns
Reviewed Oct. 4, 2021
Protect My Car paid for 40%. The process so far is all right. It's better to have some type of insurance instead of paying a full repair bill. But, as it's advertised, I'm only supposed to pay a downpayment and the warranty cuts the cost to 40%. It doesn't tell me that I have to use aftermarket parts. If we want to replace with good parts that came for the car name, we have to pay for it out of pocket. Protect my Car won't even pay for the difference on the part.
Thank you for taking the time to comment on your experience with Protect My Car. You are correct, it is always better to have coverage than to pay the full cost for repairs. After reviewing your account, you do have our Ambassador 50/50 plan and in your policy booklet, at the top of page 11, there is a paragraph that details the use of OEM vs aftermarket parts. If you have any other questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Oct. 3, 2021
The rep who signed me up called me a few times and broke the coverage down. He explained everything and asked me to give Protect My Car a try. I was a little concerned and also, it takes a while for them to pick up. But I love the service and I've been telling a few people at work about them. Two weeks ago, my truck messed up. I just had to pay the deductible and Protect My Car got it fixed. But they took care of the bill before I even paid and they left the balance which was the $100 something deductible.
They really shocked me. They're better than what I thought they were gonna be. They're better than what I thought they were gonna be. This warranty is a lot cheaper than getting insurance at the dealership. It's two separate payments instead of having the warranty included in the car payment but that's better 'cause competition is out there. You can always change but I ain't planning on going anywhere.
Thank you very much for your kind comments. We make it our mission to provide outstanding service and needed help to all policyholders. We are very glad the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help.
Reviewed Oct. 3, 2021
The first guy I spoke to at PMC when I ended up getting the service was great. But when I was trying to go get an oil change, it was really confusing. The reps told me that I had to call in and then when I called in, they said that the repair shop has to call in. It was way more confusing than I thought it should be and the repair shop was really annoyed. They've been polite, it's just the system was confusing. The second time I went to go get an oil change, I called just to make sure. I called the shop owner and it was a little bit easier.
The other thing I didn't like is that when I first got it, they didn't quite explain wear and tear so well, especially if you're just a regular consumer that doesn't quite know about all that stuff. They highlight the great things, but they don't tell you that they're not gonna pay for wear and tear specifically. When I had some things in my car that I needed to take care of, the shop called and they were told PMC don't do wear and tear and it's not covered. I ended up paying like 1,200. Also, they only cover half of the stuff that they do cover. And it's only covered for certain miles and certain years and if I were to up the miles and years, I would be paying closer to like four grand. I don't think it is as helpful as they play it out to be with the terms that they have and in the end, it's not as convenient as I thought it was. I'm gonna be canceling it because it’s just ridiculous.
Thank you for taking the time to comment on your experiences with Protect My Car. We are delighted to know that your most recent oil change was less complicated. Our apologies if you found your customer OR claims experience with Protect My Car confusing or unsatisfactory, as we strive to provide the best service in the industry. Please call us anytime you have any questions or if there is anything we can do to help. Thanks again for your comments.
Reviewed Oct. 2, 2021
It was a very pleasant interaction with the rep when I first purchased a service contract but I do recall, she offered free tires in the package. I told her there was another company that was offering tire coverage for a limited amount of time so she offered me that. But then when I got my policy, it didn't include tire coverage. I spoke to a representative and they said they don't offer it. I thought I would be paying for something but I didn't wind up having it. It would’ve been helpful.
I had one claim recently and the process was different from what I experienced before, but it went through pretty smooth. I took my car to the dealer and I let them know that I was covered under Protect My Car. They thought it was like a rinky-dink place. They had never heard of it. The mechanic wasn't familiar with how they worked but the process went through pretty good. I just had to sign some paperwork and forwarded it over to the dealer once they did the work so that Protect My Car can authorize payment and they did. The dealership said Protect My Car is a good company. The guy said he has dealt with a lot other companies and this one is pretty easy. He thought that there were gonna be some issues, but everything went through fine.
One thing, though, is I had to rush out to the dealership with the paperwork in hand when I left work on Friday. They were saying that if it had been a Saturday, I wouldn't have been able to get my car back until Monday or Tuesday because there were no representatives working on the weekend to approve any work that they did. I wound up getting my car back on Saturday, which was fine. But I didn't want to go a whole weekend without my car.
Thank you for taking the time to provide your experiences with Protect My Car, and our apologies for the inconvenience of being supplied with misinformation regarding your tires. We currently do not offer tire replacement; however, we pay for oil changes and tire rotations. We are also very thrilled that you did have a great customer and claims experience when PMC assisted with your suspension repairs, so thank you again for your comments. Please reach out to Loyalty with any questions or concerns you may have.
Reviewed Oct. 2, 2021
It's hard to get ahold of someone to take my claims. I would like a list of the garages and dealerships that take Protect My Car. I had a hard time finding somebody that would take my claim and I had to go through a lot of people. But other than that, the service is fine with me.
Thank you for taking the time to comment AND for bringing this to our attention. We apologize for any delay that you experienced and are thrilled that you spoke with our specialist. Don't forget to check your email for the list of repair facilities that were found in your area. Please don't hesitate to contact Customer Loyalty with any other questions or concerns. Thank you again for your comments and for choosing Protect My Car.
Reviewed Oct. 1, 2021
The signup process was easy. Protect My Car gave me a lot of information. It was a gentleman when I first got started. They signed me up for a platinum package. They cover everything. I signed up one, then I signed up the other. It was a smooth process. It takes a long time to get somebody on the phone to pay for it sometimes. But they get on it once you get somebody on the phone. They come out if they need to and check the car. I put in a few claims where I had some issues where I went back and forth, and they rectified it and got back with me. It would be beneficial to add more staff, because it's a heavy call volume throughout the day versus in the morning. Other than that, they pretty much take care of me. Especially compared to other people that I know have dealt with car warranties, third party, and they haven't had a good experience. So, I've been blessed.
Thank you for your comments. We understand it is frustrating to have to wait, so we strive to make every transaction hassle-free. Unfortunately, there are times when our call volume is higher than expected, which, in turn, can cause longer wait times. It is very important to everyone here at Protect My Car that we provide the most professional service possible. We want to end each day knowing we have helped many people with vehicle problems that could have ruined not just their day but their budget for months to come. It means a lot to get comments from our policyholders that let us know we are doing just that. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out.
Reviewed Oct. 1, 2021
The reps were super nice, which made me stick with Protect My Car. So far, I've used them for tire rotation.
Thank you for those comments. We appreciate your choosing Protect My Car, and we know you'll save a ton of money with the benefits provided by your coverage. Thanks again for your comments.
Reviewed Oct. 1, 2021
Protect My Car should revamp some of the things that they cover because my oil pan was worn out and that should be covered. I paid $59 a month and nothing ever went wrong with my car. They could have gone ahead and cover that oil pan plug. It's just not fair sometimes. Also, my mother couldn’t get the deal that I have so she was upset about it because she really wanted to switch over.
Thank you for sharing your experience with Protect My Car. We understand it is frustrating when everything is not covered as expected and apologize for that inconvenience. After reviewing your claim, we found that the drain plug was either severely worn out or over-tightened, which caused it to crack. Regrettably, that is not considered a mechanical breakdown issue so is not covered under any of our plans. Please have your mother cal us again, and we will provide her with a new quote. And while it may not be the same plan that you have, her plan will be the best that we have for her vehicle. We strive to provide peace of mind during stressful breakdowns, so we apologize for any inconveniences caused to you. Thank you again for your comments.
Reviewed Sept. 30, 2021
I had an oil change and tire rotation done on my car and it went awesome with Protect My Car. I didn't have to pay a deductible because I got their best plan.
Thank you for those great comments. We appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process gives you great peace of mind. Please let us know if you have any questions or if there is any way we can help. Thanks again for your comments.
Reviewed Sept. 30, 2021
The individual I spoke with on the phone was trying to be facetious. I asked questions about the policies and procedures, and my first question was if the warranty was a bumper-to-bumper. He said that there was nothing that was bumper-to-bumper. I told him that it’s the term that most people use. I know it doesn’t cover the bumper but from the front to the back type situation. He proceeded to say that there is no such thing and it doesn’t cover my bumper. So, I didn’t appreciate that. Then, I asked what the total price was. I told him that maybe I want to pay it all as opposed to paying monthly payments. He said that there’s no way I’d be able to pay it up. I still purchased the warranty so it had nothing to do with the rep. I wanted that on my car and from the explanation or the things that I finally got out of him. I made him read it all to me. I know he wasn’t happy when we finished, but he learned something.
I still have the service and I’m okay with it. Everybody I spoke with since then has been wonderful. I finally used it maybe two weeks ago and it went wonderfully well. I had to have my motor mount repaired and there was a piece that the mechanic told me that had to be added on, and it wasn’t covered. That should’ve been covered because it was part of the mount but maybe I didn’t understand the mechanic. I’m okay with it and I got it done. The mechanic place and the representatives were fine but the person who sold me the policy was not anybody who impressed me. I told him exactly what I thought about him and his customer service skills, and that he needed to do a little better than he was doing. He needs to listen. I explained to him that I've been doing this and customer service is very important.
I have been a customer service representative for the majority of my career and it’s in the way you talk to people, answer them and allow them to ask questions. If you’re good, I wanna speak to your supervisor because I wanna compliment you. If you’re bad, I’m gonna do to you what you think you would. But other than that, I’ve had no issues with Protect My Car. I love it. My battery died on me and they came out and did that. I’ve said to a lot of people that they need to get the warranty. It’s worth having.
Thank you for your comments. It is very important to everyone here at Protect My Car that we provide the most professional service possible and we are very sorry if you have ever experienced anything other than excellent service. We want to end each day knowing we have helped a lot of people with vehicle problems that could have ruined not just their day but their budget for months to come. It means a lot to get comments from our policyholders that let us know we are doing just that. Thank you for being a Protect My Car valued customer, and please don’t hesitate to contact Loyalty if you have any questions or concerns.
Reviewed Sept. 30, 2021
So far, Protect My Car has been good.
Terrific comment. Short and to the point. Thank you very much for that. It is nice to know that you can get an excellent customer experience and claims process with just one phone call when you have a problem with your vehicle. That’s what we call good peace of mind. Thanks again for your comment. We appreciate it very much.
Reviewed Sept. 29, 2021
The rep was pleasant, and when my time is up, I will continue with Protect My Car. When we had a problem with the radiator, the claim process was good. We paid half, and they paid half.
Great comments and we thank you for providing them. Good peace of mind is what this coverage is all about. We are very happy to have been able to help with your radiator repair. It really makes sense to protect yourself against these costly repairs. The best part is, we are here to help you the next time you need us as well. Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.
Reviewed Sept. 29, 2021
I've gotten two oil changes so far and I've had to get a roadside service and Protect My Car helped me out a lot. But I would like if they had services like tune-ups to see if everything in my car is good and working well. Other than that, their service is good.
Thank you for taking the time to provide comments on your experiences with Protect My Car. We are thrilled that your plan has helped so much. Our policies are intended to help our customers with mechanical breakdowns, which are almost always unexpected and very costly. Adding additional maintenance services to a policy would make the monthly cost of the policy too expensive for most people, especially for those on a budget. We are looking at starting a maintenance program that could be added to a plan, however, that concept is still in the early stages. Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed Sept. 29, 2021
It was time for an oil change and the reps said they had never heard of Protect My car before. We had to call them and told the rep to talk to them. After he finished talking to them, he was glad to do it for us. Whatever it was they told him, he believed it and was glad to do it for us. Everything is going well and I love Protect My Car.
Thank you very much for your kind comments. We make it our mission to provide outstanding service and needed help to all policyholders. We are very glad the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help.
Reviewed Sept. 26, 2021
The rep called me and got the information on the type of car that I drove. She explained to me that if I needed work done to my car, they would send the voucher and give me a card then all I'd do is show the card to the auto mechanic, and the auto mechanic would call Protect My Car and work out the payments. There would be no out-of-pocket expense to me. That was one thing that kind of piqued my interest.
I made a slight mistake and put half a pint of steering fluid where the transmission fluid went. When I was driving and I was going out of town with a friend, my car started making a smell. We pulled over to check everything. The oil was low, so we thought that it may have just poured over the boiler, then we put the oil back. As we were driving, the engine light didn’t come on till I got to my homeboy’s house. He knows a little bit more about cars. When I explained to him what happened, he said that I needed to drain out the transmission.
We went to Advance Auto. They checked it and ran all the codes. The guy told me that I just needed two parts to the transmission and once I put those, then everything will be cool. Then we took it to another friend’s house and he checked my car. I drained the steering fluid that was in the transmission and put brand new transmission fluid in. He told me to make sure I would drive slow when going home, so that’s what I did.
I waited 30 days and took the car to the dealership to get it looked at. Protect My Car was going to do it with Reliable Transmission Service, but for some odd reason, when the inspector came out, he decided that he wouldn't let them do it because I didn't have paperwork of when it was last serviced, so they didn't want to bother with me. I told him the car was given to me by my sister. I had not had it serviced outside of taking and getting inspections like putting oil. Then he kept asking how long the transmission was. I told him that my brother just put that in there before I got it. Matter of fact, the day he got the new transmission put in there was the day that the warranty was about to turn out so the transmission was new. Then the guy told me that I needed one, but I couldn’t afford that. I also never got any information on that.
My car is old and so it got a lot of mileage on it. That might another issue too. But I explained that to the lady in the beginning. When I'm talking to the females, I get through and understand. But when I talked to this guy, he kept asking the same questions. I just made that little mistake and apparently, that caused a problem and it kind of hurt me because I was counting on Protect My Car to fix the problem.
Thank you for taking the time to provide your experiences with Protect My Car. While we understand your frustrations, we do abide by industry-standard coverage requirements. These requirements are that every customer maintains and services their vehicles in accordance with the manufacturer’s guidelines, with verifiable receipts. We apologize that we were unable to cover your transmission repairs; however, a review of your claim does indicate that service records were not able to be provided by you for verification of maintenance. We regret that we were unable to keep your valued business, but please don’t hesitate to contact Loyalty if you have any questions or concerns.
Reviewed Sept. 25, 2021
We had a claim where the transmission was replaced. Protect My Car paid half, and we paid half. Then we had one more on the truck just the last month and we thought the air conditioner system needed freon. We took it to a gentleman in Cameron and it was about $69, $70, and we paid that. But then, it wasn't that, so we ended up finding another car place and sent it to the gentleman there. He found the problem and he filed a claim on it. He got his money and we paid him what we owed him. We've had really good luck with Protect My Car.
Thank you for taking the time to provide your comments. We appreciate that very much. We are very pleased to have helped you with your recent repairs, and we look forward to assisting you in the future when you need help. Please call us anytime you have any questions or if there is anything we can do to help. Thanks again for your comments.
Reviewed Sept. 24, 2021
I was having a problem with the ignition switch. When the mechanic reached out to Protect My Car, they responded and they contacted me to let me know what was going on and they replaced it. Everything's been going great so far.
Thank you for taking the time to provide your comments. We appreciate that very much. We are very pleased to have helped you with your recent repair, and we look forward to assisting you in the future when you need help. Please call us anytime you have any questions or if there is anything we can do to help. Thanks again for your comments.
Reviewed Sept. 23, 2021
When I had an issue, I took the car in to the company and they called Protect My Car. Then Protect My Car called me to confirm and to let me know what they were going to pay. They paid 75%.
Thank you for taking the time to provide your comments. We appreciate that very much. We are delighted to have helped you with the recent suspension repair and glad we saved you so much money. That’s what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. Thanks again for your comments.
Reviewed Sept. 22, 2021
Protect My Car was better than what I had previously. I had it for about three or four years and they did what they were supposed to do when I filed claims.
Thank you for those comments. That is exactly what we like to hear. In fact, giving our customers overall peace of mind is our number one goal around here. Thank you very much for letting us know we are meeting that goal. Please let us know if you have any questions or if there is any way we can help. Thanks again for your comments.
Reviewed Sept. 21, 2021
Protect My Car is a great service. The rep was helpful.
Thank you for your comments. It is very important to everyone here at Protect My Car that we provide the most professional service possible. We want to end each day knowing we have helped a lot of people with vehicle problems that could have ruined not just their day but their budget for months to come. It means a lot to get comments from our policyholders that let us know we are doing just that. Thanks again for your comments.
Reviewed Sept. 20, 2021
We liked what Protect My Car's platinum package. The rep was very informative about what I asked her. She gave me knowledge on everything. I've already told eight people that Protect My Car is good.
Thank you for your comments. It is very important to everyone here at Protect My Car that we provide the most professional service possible. Thank you, too, for referring folks to us. And remember to make sure they provide your name and phone number when they sign up because if you referred someone to us who gets a policy, we say thank you by sending you a Visa gift card. We will treat them with just as much respect as we do you. Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed Sept. 19, 2021
Protect My Car's rep was very professional and polite. I liked her. At first, I had 50% coverage. They called back again because I was gonna go to a different company. The lady talked me out of it. She said she could upgrade me to platinum, then I would only have to pay 25%. I said I’ll stay with them. Anybody that has a lot of issues with their vehicle, I would tell them to sign up with Protect My Car especially elderly like me who makes somewhat of a living, but my car had a lot of issues.
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy, we say thank you by sending you a Visa gift card. Thank you for your comments. We appreciate them very much.
Reviewed Sept. 18, 2021
I took the truck to get the oil change, tire rotation, check engine light, and a sensor was going bad on a wheel. Protect My Car made submitting the claim hard. They paid some of the bill but the people at Apple Ford had a little problem for some reason. I called Protect My Car back to find out if they got my claim from Apple Ford. But then one of us was mixed up on it. I've used them before and this was the first time that I heard that I had a policy that they will only pay half for the parts and half for the labor. So things didn't go as well as last year.
Thank you for being a very loyal customer for over two years. We very much appreciate you taking the time to voice your concerns. We also know it is frustrating to have those concerns and apologize for any inconvenience. A thorough review of your account reflects that the first major repairs we assisted with were your O2 sensor and purge valve, so that may be why there was any confusion as to the deductible for your policy. Our records indicate that we have you set up under our Ambassador plan with a 50% deductible. If you would like more information regarding your plan, please don’t hesitate to contact Customer Loyalty.
Reviewed Sept. 17, 2021
The cost of Protect My Car was a little bit better than others. However, I don't like the fact that I pay them all this money every month and I get my rewards, but in order to use the reward, I got to kick in more money. But I had some work done a couple of weeks ago. I had an SUV before, but the one I have is bigger than the one that I had and it was newer. I was expecting to pay more than what I was paying, but it's worked out for me.
Thank you for taking the time to share your experiences with Protect My Car. We are delighted to have assisted you with your A/C repairs and are very glad the policy helped you so much. And, while we understand your frustrations with the PMC Rewards process, we provide this additional benefit as a great savings tool to help with your budget. Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.
Reviewed Sept. 16, 2021
Setting up on the phone was easy. The rep narrowed the plans down. Everything is running smoothly. Overall, it’s a good service to have.
Thank you for those comments. We do appreciate your choosing Protect My Car and we know you'll save a ton of money with the benefits provided by your coverage. Thanks again for your comments.
Reviewed Sept. 15, 2021
I got my car at the shop and now, it’s right back in the shop. They’re saying it’s my converter brake. It's wasting money if I pay for it out of my pocket when I'm paying for this warranty. I'm supposed to call in for a claim and it just takes so long to do that, if the warranty covers the issue. Sometimes, I'll be on hold for a while, if I can even get somebody, even the dealership. The dealership might get Protect My Car right because I couldn't get them. I can be sitting out there at the dealership, and the person can be one phone, I'm on the other phone. It's a good thing if everybody is doing what they're supposed to do. But then when I call back, they're not doing that. It's like a holdup. We're at a standstill because it's not being followed all the way through. But then I always recommend somebody.
Thank you for taking the time to provide your experiences with Protect My Car. We understand your frustrations and apologize for the delays with you or your shop being able to contact PMC in a timely manner. We are confident that our recently implemented changes will be successful, and the wait times will significantly decrease. Regarding the needed repairs, the converter brake is also known as the disc brake and is considered a maintenance or wear/tear item. At this time, our coverage plans only cover mechanical breakdowns; however, we are researching the possibility of adding a maintenance plan to provide more mainstream assistance for all consumers. Again, thank you for your comments and for being a Protect My Car valued customer. Please don’t hesitate to contact Loyalty if you have any questions or concerns.
Reviewed Sept. 14, 2021
For the year of car that I have, Protect My Car provided the best coverage. When I set it up, it was a good transaction. It was a very satisfactory experience when I submitted a claim. I had a few issues with the car and they covered the expenses without any hassle. Having Protect My Car made me feel a lot more comfortable knowing that I'm driving and know that if an issue comes up, I don't have to worry about going out of pocket to pay for any repairs. I recommend it to anybody out there who's trying to find a reputable warranty company. In terms of their service, they will always see to it that your vehicle is repaired on time.
Thank you very much for your kind comments. We make it our mission to provide excellent service and needed help to all policyholders. We are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out.
Reviewed Sept. 14, 2021
I bought a new battery and it was a bad one. It messed up the alternator and damaged it. The reps tested it when they did the battery and they said that it was not doing quite as much charging as it should so I should keep an eye on it. And just before I went to go on a trip, the alternator didn't wanna do something. Then, it started and I took it to the garage. I said that the battery would take it 200 miles and they said that it would ruin the battery again. So, they did the new alternator. The garage called Protect My Car to see if the claim was covered. They paid for part of it and I paid for the other part. They were good and it was a nice process. People should work with them.
Thank you for your comments and for being such a valued customer. We appreciate this very much. We make it our mission to provide outstanding service and needed help to all policyholders. We are thrilled that the policy, our staff, and our services have been of help to you over the past two years. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help.
Reviewed Sept. 13, 2021
I did some research and came to the conclusion that Protect My Car was the best fit for me, being the protection and how reliable, and cost-wise. However, setting it up was a lengthy process. I had to give them a lot of information about the vehicle. And I had to go over different options of what plan best fit me. But it was also very easy. They have done when the guy that set it up said I would receive the paperwork and everything that he said that he would do. Also, I had to have two repairs done. My first one was breezy. But my second one was difficult. The mechanic said that he had a hard time getting someone on the phone. He would even sit on the phone and wait for someone just to pick up and verify that they would pay for the repair and what they would cover. Other than that, I have liked it so far. I get three free oil changes a year.
Thank you for sharing your experience with Protect My Car. We are grateful for your understanding of the initial start-up process and apologize for the delays with your shop being able to contact PMC in a timely manner. We are confident that our recently implemented changes will be successful, and the wait times will be significantly decreased. We are also happy to have helped you with your repairs and look forward to doing so again when you need us. Thanks again for your comments.
Reviewed Sept. 13, 2021
The rep from Protect My Car was nice and helped me out very good. He got my name wrong when he was talking to me and when I called him back, he said he was sorry. In a couple of days, I had it squared away.
Thank you for taking the time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent window regulator repair, and we look forward to assisting you in the future when you need help. Please call us anytime you have any questions or if there is anything we can do to help. Thanks again for your comments.
Reviewed Sept. 12, 2021
My transmission went out on the car and I gave Protect My Car receipts but I didn’t have anything showing that I had any work done to my transmission like flushing and maintenance. So, they said that they could not pay for the repair. So, I canceled my policy with them on that car. I was dissatisfied because it was fairly new and there was not a whole lot of miles on it. But it is what it is. I still have two policies with them, which one I might still cancel because they’re still saying I have to pay 50-50 and on the other one, I only have to pay $100 on it if it breaks down. Protect My Car did good with the Nissan though because my son who drives it had it fixed with no problem.
Thank you for taking the time to provide your experiences with Protect My Car. While we understand your frustrations and dissatisfaction, we do keep with industry-standard coverage requirements. These requirements are that every customer maintains and services their vehicles in accordance with the manufacturer's guidelines, with verifiable receipts. We apologize that we were unable to cover your transmission repair; however, we are glad that we could assist with the CV axle, wheel hub, starter, and oil cooler repairs over the past two years. We also know that paying for half of your repair bill seems like quite a lot, but having even that much assistance is worth having coverage. Additionally, we offer varying levels of coverage, and most companies can not even touch the level of component coverage that PMC provides with our Ambassador plans. We also carry plans that provide set deductibles, which your Nissan qualified for, so we are very happy that you were able to use that coverage as well. Thank you for being a Protect My Car valued customer, and please don't hesitate to contact Loyalty if you have any questions or concerns.
Reviewed Sept. 12, 2021
I was talking with Protect My Car on the phone and the policy they presented to me sounded really fantastic. The rep I worked with was cool. He tried to keep it as real as possible with me. He was breaking down everything that I need to know. The only problem I still have is I sent them an email of a receipt that I had for an oil change, and they’re supposed to send me a check, and I still did not get it. That was three months ago. I asked their customer service before and they said, “Oh, you got to wait 90 days.” I was like, “Y’all didn’t tell that when you first discussed this.” They said, “Oh we will send you the check.” But I have no problems with them as far as communication. They were really straightforward. They’re not disrespectful. They’re always really nice.
Thank you for your comments and for bringing this to our attention. We apologize for any misinformation that was provided and the delay that you experienced regarding your reimbursement. We are happy that you recently spoke with a specialist and that a resolution was achieved. You should receive your oil change reimbursement check via mail within the next week or two. Thank you again for your comments, and please don't hesitate to contact Customer Loyalty with any questions or concerns you may have.
Reviewed Sept. 11, 2021
I did a window switch and it was $700. I paid a $200 deductible and they paid the rest. So far, so good.
Thank you for taking the time to provide your comments. We appreciate that very much. We are happy to have helped you with the recent window switch repair and glad we saved you so much money. That’s what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. Thanks again for your comments.
Reviewed Sept. 11, 2021
I did an oil change and went to the car dealer. The car dealer contacted Protect My Car and got the information. I didn't have to wait or pay for anything. They let me know when will be my next oil change. So far, I don't have any major problems. It gives me peace of mind in case I don't have any money and something comes up, it will be able to take care of. I don't have to worry about my car having to sit for weeks or months, and not able to drive if I don't have the money. Overall, I'm satisfied.
Thank you so very much for your comments. Our primary goal is to give every policyholder good peace of mind. Great rates, towing, rental car benefits, fast claims processing, and the personal touch are just some of the ways we help provide good peace of mind. Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.
Reviewed Sept. 10, 2021
After scheduling my appt. at Nissan's dealership I was finally told they only cover current parts. Nissan did a diagnostic and told the appraiser that my engine was failing and that I needed a new one. Mark told me I didn't pay into the company long enough for them to fix it. There were other items that needed to be fixed under their diagnostic screening however they limited what they were going to allow. So now, I'm not pleased and was encouraged to drop the coverage by one of your employees!
Our management team takes all such statements seriously. Protect My Car makes every effort to assist customers with repairs to their vehicle, so there are seldom any issues with approving claims. After a review of your account, the only issues that were not covered were a hazard switch, clock spring, spiral cable, valve cover and gasket, and the pre-existing repairs needed for your A/C compressor. None of the previously stated issues are covered under any vehicle service contract. An independent inspector ruled there were no failures found with the transmission, so that repair was not needed. Protect My Car did, however, replace the axle shafts, door lock actuator, and the coolant reservoir. We even assisted with your rental costs. ALSO, you were not told that you "didn't pay into the company long enough". You were informed that PMC found that you already had issues with your A/C compressor prior to purchasing coverage, which is considered pre-existing, and we could not assist with that repair. With the amount that PMC paid for your approved repairs, it is highly doubtful that any of our agents would encourage you to discontinue services, but if so, that is definitely NOT what we suggest. As a matter of fact, we are VERY happy to have you as a valued Protect My Car customer and are glad that we have had the opportunity to assist with your recent repairs. If you have any questions or concerns, please contact Customer Loyalty.
Reviewed Sept. 10, 2021
Would I recommend Protect My Car, I already have with a smile. Getting this protection for my car was the best thing I have done in years. I told my friend about protect my car and he is on the phone now.
Thank you for your comments and the 5-Stars. It means a lot to us to know our hard work pays off. And remember that for every referral you send to us, you can receive a bonus. Just make sure your referral provides your name and phone number. Thank you for choosing Protect My Car.
Reviewed Sept. 10, 2021
Everything went well with my claim with Protect My Car. However, they said they don't cover my door handle 'cause it's on the outside. But it's an electrical portion of the door handle that has to be removed, 'cause my keyless remote was not working for the door handle. But I'd recommend Protect My Car. It's great. I'm just trying to figure out if this claim can be processed or who I need to talk to about getting it addressed
Thank you for taking the time to provide your comments. We appreciate that very much. We are happy to have helped you with your recent trunk repair. We also understand your frustrations with the unapproved door handle; however, a review of your claim confirmed that your repair facility provided a part number considered to be a body trim item, not a mechanical or electrical issue. If you would like to have your claim re-evaluated, please don't hesitate to contact Customer Loyalty for further assistance. Thanks again for your comments.
Reviewed Sept. 10, 2021
I recently had an oil change and paid for it myself. I was just looking at the contract and I saw it. Now I'm having a problem with the car misfiring. I haven't had any response from Protect My Car as yet. I know I am paying my premium.
Thank you for taking the time to provide your experiences with Protect My Car. We are glad you were able to speak with a specialist regarding your concerns. Also, remember that your repair facility will need to call PMC claims before any oil change or repair work is completed. If you do not find the email from August 26th with your reimbursement information, please don't hesitate to contact Customer Loyalty.
Reviewed Sept. 9, 2021
I have been with PMC for a little over a year or so, Any time I take my car in for repairs they work with the company I take the car to, to help with the cost of the repairs for my car. I would highly recommend Protect My Car to others.
Thank you very much for your kind comments. We make it our mission to provide great service and needed help to all policyholders. We are happy the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out.
Reviewed Sept. 9, 2021
Whenever I had a problem, I would call the number of Protect My Car and they'd tell me if whatever I was trying to get done, was covered, or if it was not, then, I would take care of it. I had claims for the transmission and lower control arms and they covered them. I got a brand-new transmission and two brand new lower control arms. I'm very happy with their coverage. The claim process was cool, too. I didn't have to do anything. I just got to give the information over to the store or the place I was going to get the car done and then they'd just call me and let me know if it was approved or not.
Thank you very much for your kind comments. We make it our mission to provide outstanding service and needed help to all policyholders. We are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. It is really nice to know that you can save far more than the policy costs simply by using the policy benefits. That is how you know you have the right coverage. Please call us anytime you have any questions or if there is anything we can do to help. Thanks again for your very encouraging comments.
Reviewed Sept. 9, 2021
I liked the offers that Protect My Car had and it was pretty cheap. At first, I wasn't sure if I would be able to afford it. We started off with 100 something dollars a month and I told the rep that I couldn't do that. Then he kept lowering it down to 70 something a month, and I agreed to that. It makes it a lot easier than to sit and try to come up with money any time my car’s about to die or mess up on me, especially with the oil changes and the tire rotation.
It was just that in the last oil change that I had, I was on the phone for 30 minutes, and nobody had picked out. I ended up paying it myself and that was frustrating. I've thought of calling Protect My Car before going into the place, and apparently, the place needed confirmation from Protect My Car to see that I'm still active and in the system, because sometimes the system doesn’t update. The mechanic told me that they ran into some issue before where they were seeing in the system that the customer is active, they put it through, then was denied, and the customer had already left. Other than that, I love them. It's just right now, I haven't been able to afford to make my payments, and the last two months have been hard. But I plan on getting back on as soon as my finances get back together.
Thank you for taking the time to provide your comments. We know that one size does not fit all, and we are always happy to do everything we can to accommodate each customer on an individual basis. A specialist called and was unable to reach you, but did leave a voicemail. We also apologize for the inconvenience of having to wait on hold, and if you haven't already done so, don't hesitate to get in touch with Loyalty to get the information needed to send in your receipt for reimbursement. Thank you for choosing Protect My Car.
Reviewed Sept. 8, 2021
Their service has been good so far. The sales rep was great too. It'd be nice if they could cover brakes, though.
Thank you for choosing Protect My Car for your vehicle repair needs. We also appreciate you taking the time to provide your comments. After careful review of your plan, it does reflects that the major brake components are covered under your policy. Maintenance and wear/tear items, however, are not covered. Please call us anytime you have any questions or if there is anything we can do to help. Thanks again for your comments.
Reviewed Sept. 8, 2021
Protect My Car is great. I've never heard of a car warranty as good as this one. First and foremost, I could get oil changes with this warranty. Basically, paying for the warranty every month is the equivalent of an oil change. There was a point with my job that I had to do a lot of traveling a couple of times a month. It made it make sense.
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help. Thank you again for your very encouraging comments.
Reviewed Sept. 7, 2021
I got a regular oil check and they serviced my vehicle and I haven't had any problem. However, I thought that my calipers were covered. When I found out it wasn't, then they said, "Brake’s not covered, right?" So, I had to come out with $350. I need a clarification on what's covered and what's not. But I like that they cater to veterans and I like the experience with Protect My Car, so I’m gonna stick with it.
Thank you for your comments and for choosing Protect My Car. We are glad you were able to speak with a specialist regarding your concerns, and are happy that there was clarification with your brake coverage. Keep in mind that maintenance and wear and tear items are not included, i.e. pads and shoes, however your calipers ARE
Reviewed Sept. 7, 2021
I brought my car in for an oil change and they took care of it good and fast.
Thank you for your comments. It really means a lot to us all to know our efforts are helping give our policyholders good peace of mind. Please let us know if you have any questions or if there is anything we can do for you.
Reviewed Sept. 6, 2021
The claim process of Protect My Car was good. They did an excellent job in all areas when I submitted a claim for the steering that went out.
Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we could give the help you needed with your repairs, and we stand ready to do so again when the need arises. As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Reviewed Sept. 6, 2021
The first time something went wrong with my car, I went to the shop and Protect My Car denied the claim and came up with some lousy excuse why. I had a blown valve cover gasket, which is a very simple fix, and the shop beefed it up to add on a bunch of little stuff that didn't have anything to do with the mechanical functioning of the vehicle. The insurance people didn't like what they had even after sending an inspector.
Also, their reps kept passing me around like I was a trading card. The first dude told me he was gonna be my point of contact for this claim and then he passed me to another dude who said he would be my point of contact. Three agents later, I got the pass around because no one wanted to tell me the bad news that I was not covered. They said my service records didn't match the fact that whatever was wrong with my car was pre-existing. And I had to pay out of pocket for the initial tow to the shop and that was supposed to be covered under roadside assistance. They reimbursed me but it took over three weeks to get a check that nobody will cash. Protect My Car has been worthless.
Our management team takes all such statements seriously. Due to the severity of your comments, a thorough investigation of your account was completed. You signed up July 6, 2021, which began a 30 day AND 1,000 mile grace period. Your repair facility called PMC a little over a month later, on August 21, 2021, (when your mileage was only 257 miles outside of your initial grace period) reporting multiple repairs needed, including the valve cover gasket, with an estimated cost of approximately $3200.00. As with ANY engine repair, PMC hired a 3rd party inspector to confirm the facility's diagnosis was correct. According to the inspection report that PMC requested, there was oil found on the spark plugs, due to the plug tube seal failing. The plug tube seals are a part of the valve covers. It was also noted that the fuel injector connector on your vehicle was broken with NO mechanical failure and the differential bushings and driveline carrier were heavily worn which indicated long-term damage. The inspector also determined that the valve cover gaskets indicated long-term leakage. Therefore, it was concluded that the extent of failure on your vehicle did not occur within the 257 miles that your vehicle was out of the initial grace period, which does deem all repairs needed as being pre-existing. As for the reimbursement, our finance department works diligently to ensure all checks are sent out in a timely manner, but the normal ETA is 15-21 business days. The best way to get the funds would be to deposit the check into your checking account at your financial institution. And while we DO understand your frustrations, we fully stand behind the decision made by our claims department to not approve your claim. It is disappointing that you decided to discontinue your protection, but if you would like to have PMC re-evaluate your claim, please don't hesitate to contact Customer Loyalty, and an agent will be more than happy to assist you.
Reviewed Sept. 5, 2021
I had Protect My Car a few years ago and when I had something fixed on my car, they did it all the same day. The person made the call, what needed to be done, and PMC said okay and that was that. But with my most recent experience, it took them four days to even get it together. My power steering went out and PMC took too long to check it out and get back to the person that had my car to fix it overnight. I took my car in on Friday and PMC didn't come to check it until Tuesday. Also, I had to call them before they said okay to fix it. I went for four days without a car.
Thank you very much for providing your comments on your experience with Protect My Car. We understand it can be frustrating when the approval process takes time, and we apologize for any inconvenience. We are glad that you were able to speak with our specialist and provide additional feedback. Please don't hesitate to contact Customer Loyalty with any other questions or concerns. Thank you for continuing your coverage, and thank you again for your comments.
Reviewed Sept. 5, 2021
They were great. I had a master cylinder brake issue and they took care of their end. The radiator shop was able to call it in and got approved and everything went smooth. I was pleased with Protect My Car and still keeping it.
Thank you for taking the time to provide your comments. We appreciate that very much. We are happy to have helped you with the recent repair, and we look forward to assisting you in the future when you need help. Please call us anytime you have any questions or if there is anything we can do to help. Thanks again for your comments.
Reviewed Sept. 4, 2021
My claim went wonderful. I called Protect My Car and I said I was going to be taking the car in. I took the car in and they did the work immediately. I got my free tire rotation and my free oil change and they fixed my car. I'm totally ecstatic.
Thank you very much for your kind comments. We make it our mission to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help.
Reviewed Sept. 4, 2021
My most recent claim with Protect My Car was my suspension. I used the Sears Auto Center. Sears took care of the car and Protect My Car took care of Sears. I paid my deductible after the repair was done. Everything was good. The customer service staff has been very good to me and towards the mechanics that I've used Protect My Car to help them make the payment. Protect My Car was very forthcoming in making the payments to the repair shops that I use. I’m very satisfied. I would be looking forward to using Protect My Car again on another vehicle of mine.
Thank you for taking the time to provide your comments. We appreciate that very much. We are also delighted to have helped you with the recent suspension repair and glad we saved you so much money. That’s what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. Thanks again for your comments.
Reviewed Sept. 3, 2021
I told them what the issue was. They called up the shop that I went to and they negotiated a price. Everything was handled. Their coverage is good.
Thank you very much for your kind comments. We make it our mission to provide excellent service and needed help to all policy holders. We are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out.
Reviewed Sept. 3, 2021
Protect My Car had a better deal when I first contacted them. But when I finally got the time to sign the contract that they would change a little bit, the warranty itself isn't that bad. I found out my stepfather got a better deal. I got to pay 50%, whereas my stepfather only has to pay 25%. I was a little upset about that. But it is what it is. They were going to change me around, but nobody ever called back to do it, so I just left it as it was.
Thank you for taking the time to provide your comments. A review of your account was completed and, although we do apologize for any inconveniences, it was your request to remain in the 50% Ambassador plan. Please call Customer Loyalty at your earliest convenience so that we can re-review your account with you. Again, thank you for your comments.
Reviewed Sept. 2, 2021
The car wasn't running and Protect My Car got back with the mechanic right away. They got it fixed and everybody was happy. I’d recommend this warranty highly.
Thank you very much for those comments. We really appreciate them. We are very glad the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out. Thanks again for your comments.
Reviewed Sept. 2, 2021
I enjoy having the warranty of Protect My Car. It's really good service. They were able to help me a whole lot because once they registered me, and they explained to me how it goes, the only thing I had to do was follow up on everything that they told me. I also feel better because I know that if anything goes wrong with my car, I have someone to back me up.
Thank you very much for your kind comments. We make it our mission to provide excellent service and needed help to all policyholders. We are thrilled the policy, our staff, and our services have been of help to you, and we are glad we could assist with your driveshaft and rack and pinion repairs. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out.
Reviewed Aug. 25, 2021
I talked to a representative who was really helpful. I'm on auto draft every month and Protect My Car put me on something I could afford. They even dropped the price a little bit for me with everything going on. I've used them few times and got my oil changed and had a few repairs. So far, I've had a really good experience and the process has been really easy. One time, I forgot I had the plan and had a spontaneous fix of the car. I'm pretty clear about the preauthorization. But when I went through the process, Protect My Car was real gracious in letting me have one get out of jail free card on that. So that was really cool as well.
We are always concerned that the cost of the coverage remains affordable for all our customers. Saving a substantial amount of money is exactly what a good coverage program is supposed to do. We are sure you'll be saving even more money in the future with this coverage. Thank you for being a valued member of the Protect My Car family.
Reviewed Aug. 24, 2021
The service was fabulous. I’ve had several things done and they've always been good. I'm satisfied with their service. I would recommend them to anyone, and I will continue to use them.
We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
Please let us know if you have any questions or if there is any way we can help.
Thanks again for your comments.
Reviewed Aug. 23, 2021
Everything was fine and easy when I had to submit a claim. But there was a long wait time on the phone. When our mechanic got in contact with somebody at Protect My Car, they said that they were short-staffed during that time.
Our apologies if you found your customer experience with Protect My Car to be unsatisfactory, as we strive to provide the best service in the industry. We did have a 2-3 week span where a large number of Protect My Car staff had to quarantine for 2 weeks, so we were a bit short of staff at that time. There are no excuses for being limited in staff, so we have since taken action to resolve this concern. We are confident that the steps we have taken will prevent those longer wait times. Please let us know if you have any questions or if there is any way we can help. Thanks for being a valued Protect My Car customer.
Reviewed Aug. 22, 2021
The rep was awesome. He followed up and I'm very satisfied with my plan. Protect My Car saved me because I had about $3600 worth of work done and I came out of pocket less than $1000. The process was super smooth. I didn't even have to do anything. I called them, they gave me a number to call back and the mechanic shop was the one who called and did it. They said that they were on the phone with Protect My Car for a little bit, but for myself, I didn't have any issues.
Thank you very much for sharing your experience with Protect My Car. Providing our policy holders with good peace of mind is one of our most important goals. We are glad to give the help you needed with the drive axle and radiator repairs, and we stand ready to assist again when the need arises. What will never change is our willingness to go the extra mile to help you when you need it. As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Reviewed Aug. 21, 2021
My claim had to do with the transmission. The guy I spoke to made the process smoother. But I was tempted to cancel the whole thing because the rep I spoke to after him was so rude and not helpful. I hung up with that guy, I called right back, and I got lucky enough to get the guy I had the first time I talked to. He stayed on the phone and talked to the mechanic to get through the whole process smoothly. The warranty is pricey with how much you have to pay a month. But if you have issues, it evens out.
Our apologies that you found your customer experience with Protect My Car to be unsatisfactory, as we strive to provide the best service in the industry. After review of your account (and your interaction with the adjuster you felt was rude), this matter has been forwarded to our Claims management team for further action. Thank you for taking the time to speak with the specialist who called, and providing us with more detail. We are also very happy that you had a great experience with McGwire, and his actions will be acknowledged properly, as well. Also, thank you for providing feedback on your experiences, and we are glad to have you as a valued Protect My Car customer. Please don't hesitate to call Customer Loyalty if you have any questions or concerns in the future.
Reviewed Aug. 20, 2021
I told the rep the experience I was having. He asked me what the mileage of my car was. I told him. “Oh, yeah, we can cover you.” I said, “Okay. Cool, great. Because I’ve been trying to look for an extended warranty for my car since the dealership that I had purchased my vehicle from had closed down.” He said he could get me in on an offer. I asked how much it was. And it was because the Buccaneers were going to the Super Bowl, I got in $50 downpayment and $90 a month. I’ve been with Protect My Car ever since.
My first experience in using their services was a long delay. I was sitting in the mechanic shop at 8 o'clock that morning. It took them all day to get an approval. I ended up leaving the shop at 6 o'clock. On the website, it said that Protect My Car opened at 8 o'clock. When I called 8 o'clock, it kept saying, “Well, press this number for something, press this number for this.” When I got to the second step, it disconnected me. Their website said 8 o'clock, but they opened up lines at 8:40. After that, I got transferred to somebody. The rep said, “We'll give you a call back.” I waited and waited, no call back. By that time, I was aggravated. I waited until 9:15 to call again, and I didn’t get a human response until 9:40-ish. I was livid by that time. That was the first incident, and I was livid.
By 11 o’clock we finally spoke to someone. I said, “Well, I've been here since 8 o'clock, is there any way that you can speak to a mechanic while he’s here while I’m on the phone with you?” “Oh, no. They have to call from the landline.” I said I didn’t want to sit there and wait another three, four, five, six hours, waiting on them to respond back or pick up the phone. So he ended up calling after 12 o'clock. Didn’t get any approval until after 2 o'clock. They asked unnecessary questions when I only wanted one specific thing done. “If the motor locked up, can you work on the motor?” I said, “It has nothing to do with what I need done. Why are you asking these unnecessary questions? Some questions don't need to be answered due to the fact that I’m specifically giving you what I mean to be handled.”
I’m sitting on the phone since 8 o'clock this morning. I constantly called Protect My Car, but the automated systems kept hanging up. I called them to get someone. I was transferred five different times. I felt like no one wanted to talk to me, or wanted the business, or wanted to do what they wanted to do. But we got that done. The second time, I thought my transmission was getting ready to go out but my fluid was low. I talked to someone 12 o'clock back then, when I was sitting at the shop at 8 o’clock. I left there 5 o’clock on the second day. Protect My Car is a good policy, but I couldn't get to someone and get an approval. If I had trouble using the services my first and second time, I wouldn't recommend anyone for the simple fact that it was like, “Tag, you’re it. Tag, no, you’re not it.”
Thank you for providing your feedback, and for taking time to speak with a specialist regarding your concerns. We apologize for the inconveniences you endured due to wait times and transfers, but we are very confident that we have taken proper steps to prevent that from happening again. If you have any further questions or concerns, please don't hesitate to contact our Customer Loyalty Department for further assistance. We thank you for being a valued Protect My Car customer.
Reviewed Aug. 19, 2021
I've had EVAP system and I just had something else fixed. I like those claims. Protect My Car moves quickly and they have great coverage.
Thank you for your comments. Glad we met our goal of providing a hassle-free claims experience. Best part, of course, is that we will be here again when you need us. That's the mark of a good service plan. Thanks for sharing your comments and thank you for being a valued member of Protect My Car.
Reviewed Aug. 18, 2021
Protect My Car provides for oil changes and other issues that may arise. The air conditioning stopped working and it wouldn‘t blow cold air. The guy said, “Oh, you can't call me. The mechanic has to call me directly.” That was a bit of a pain in the neck. I said, “I'm sitting right with the mechanic right here in the shop.” The guy said, “Tell the guy from the shop you have to use our parts people.” The mechanic said, “I know what parts this vehicle needs, and I don't want to use your parts because you'll get the substandard, cheap ones.” He stuck to his guns. Finally, Protect My Car said okay. They helped. But I had to pay half.
Thank you very much for providing your comments on your experience with Protect My Car. We certainly understand the frustrations of being informed the shop has to call to start a claim, and we will be looking into other contact options, just for instances like yours. Thank you for that feedback! Also, our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or because of other conditions. We strive to ensure customers save as much as possible on repairs, so we do attempt negotiations with every shop. If a shop is not able, or unwilling, to accept our parts, we will most assuredly work with them for parts. We are always willing to go the extra mile to help you when you need it. As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very insightful comments.
Reviewed Aug. 17, 2021
Their rep was fairly on point from what she told me but with the policy that I got, I thought it covered the whole cost of the repair and not a portion. I had one issue where the mechanic called me and told me he couldn't get paid until I paid. I just so happened to be a truck driver at the time and I was on the road. I couldn't pay until I was back from work. I didn't find that out till down the line, but it was cool. The majority of the stuff that I've tried to get done to the car wasn't any problem. I would recommend them to somebody looking for a warranty company.
Thank you for your comments. We do regret the inconvenience you experienced. During the initial sign up process, our agents are very thorough with explaining the coverage, but we completely understand that a lot of information is being thrown at you in a short period of time, so not everything will be retained. That is one of the reasons we stress reviewing the policy documentation when you receive it, so that you have full understanding of your coverage. We do apologize that we were not able to communicate better so that you were not caught off guard with having to pay a portion of the repair cost. If you have any other questions or concerns, please don't hesitate to contact Customer Loyalty for further assistance. Thank you for being such a valued Protect My Car customer.
Reviewed Aug. 16, 2021
My car just shut off out of nowhere so I had to call the roadside assistance. Then, I had to take my car to Firestone because the alternator had gone out and I needed a new battery. The claim process was very convenient. I talked to the guy that actually did the claim with the specialist and he said that usually, he doesn't work with people who have a warranty like this because they try to send checks or they try to not pay him. But he said that with Protect My Car, he was able to be paid right on time. He said it was fast and he would use it again. Also, I got the car back the same day I put it in the shop and that kinda made me glad that I ended up getting Protect My Car.
Thank you for that review. That really is the goal we strive for with every claim we handle. Having your vehicle breakdown on the road is stressful enough. The repair process does not have to be as well. We are very glad to have helped you with that repair. Thank you for choosing Protect My Car and thanks again for the review.
Reviewed Aug. 15, 2021
When an issue occurs, I go to the dealership and they tell me what needs to be repaired and what ways I can go about repairing it. Then, I get them to call Protect My Car. They go through an exchange to figure out how prices can be met at the most effective for each company and what parts are being replaced. My most recent claim was for the power steering and it's been pretty cool since the repair.
Thank you for your comments. It really does make a difference to have a professional adjuster discuss the repairs with the dealership or the shop you choose to use. We can not only make sure the right repair is being done but done right and at the best possible cost for you, our customer. Thank you for choosing Protect My Car and thanks again for your comments.
Reviewed Aug. 15, 2021
Protect My Car doing the advertisement through the radio seemed more professional than any other car warranty. The rep that I dealt with when I was signing up told me as much as I have to know. He was good and more honest. It was like I was getting the employee feedback, plus I was getting his side, like if he didn’t work there.
I’ve submitted a claim about my axle and ball joint, and it went pretty fair. They didn’t cover my axle. But they paid for some of it, which definitely helped me. Also, I got an oil change and I had to pay for it. Protect My Car said they would reimburse me, but I still haven't received it. It’s been three months already. But it was my fault because I should have checked in. Other than that, they reimbursed me on my tow, which came back two weeks later. So they’re pretty good on the communication part.
Thank you for taking time to share your experience with Protect My Car. We appreciate it very much. Protect My Car makes every effort to assist customers with all repairs to their vehicle, but there are times that circumstances prevent us from approving some items or components. A specialist attempted to contact you regarding the oil change reimbursement, but was only able to leave a voicemail. We do show an email was sent to you on July 8th with information pertaining to your reimbursement, as well. Please don't hesitate to contact Customer Loyalty for further assistance, and again, thank you for your comments!
Reviewed Aug. 14, 2021
I had a situation where I took my car somewhere to get serviced, and we paid the guy, but none of the work was done. When I called Protect My Car and explained to them the situation, instead of them trying to come up with a solution, they told me that we're just gonna have to take it as a loss. They also asked why I didn't check to make sure that the repairs were done. I said, “I’m not a mechanic. I don't know. I made this assumption based off the fact that my car is not driving any better than what it was when I brought it in here." When I took the car to another shop, and I paid out of pocket myself.
I would not refer anyone to Protect My Car because they don't have a way to guarantee their customers that when they get their vehicles back, they don't have a way to guarantee that the vehicles are going to come back done and right. I just don't feel like it's a safe process. I also feel that I have to make a claim with the Better Business Bureau, and possibly, maybe contact the attorney general. If I drop my car off somewhere and I'm paying for a standard warranty, the warranty company pays for majority of the charges, I just pay for my deductible.
You would expect your vehicle to come back completed and done. It’s going through a certified shop, but they had no way to protect me as a customer. They didn't even have a way to protect themselves as a business. They just said, "Oh, the best we can do is try to ask for our money back because the work wasn’t done." I said, “That’s it? No investigation? He's just going to get away with taking over $2,500?” So, I don't think Protect My Car is a good extended warranty.
Our apologies if you found your customer experience with Protect My Car to be unsatisfactory, as we strive to provide the best service in the industry and we are happy to respond to your comments. We take pride in the services we offer, which assist in preventing high cost car repairs, or assists with the cost of needed repairs. We rely on the repair facility and the customer to be as truthful and transparent as Protect My Car is, because the cost of having EVERY vehicle repair in the nation confirmed by an inspector would cause an additional cost to each customer. We protect our customers by ensuring that every part that is repaired has its own warranty. We also get confirmation from each facility that their work is guaranteed, so if there is an issue with a specific facility, while we are unable to get fully involved, we are able to provide you with anything needed to take further actions against that facility. We did exactly what this coverage is meant to do, and if you would like more information, please contact our Customer Loyalty Department for further assistance. We thank you for still being a valued Protect My Car customer.
Reviewed Aug. 14, 2021
When I talked to Protect My Car, they seemed to care and they're not just in it to get my money. I’d pay for it for two or three years and then, it's without payment for the last two or three years. I like that. Then, when I had my car serviced, they didn't give me and the mechanic a hard time. The mechanic did a whole diagnostic to find out what exactly was going on with the car and Protect My Car covered it all, except for one piece that was not on the list of things they cover. But with everything else, I only had to pay my $100 and I was good to go.
Thank you for taking time to provide your comments. We appreciate that very much. We make it a mission to provide a hassle-free claims experience, and we are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help. Please call us anytime you have any questions or if there is anything we can do to help out. Thanks again for your comments.
Reviewed Aug. 13, 2021
The last time I took in the car to fix the starter. But I know other people whose warranties don't get a deductible. I wonder why I didn't get that type of warranty.
Thank you for taking time to share your experience with Protect My Car. We understand your frustrations, and apologize for any inconveniences. A review of your account was completed, and it was found that we offered you the highest level of coverage for your vehicle, according to the mileage at the time you signed up. Protect My Car does have one of the widest ranged qualification criteria in our industry, and if you would like to hear other options that may be available now, please call Customer Loyalty at 844-556-4762 for further assistance. Thank you for being a valued Protect My Car customer!
Reviewed Aug. 13, 2021
I did a claim for the back parking lights that were not working. The car was in the shop for a day and there was no problem with Protect My Car.
Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words, and we appreciate them very much. We take pride in working hard to provide our customers the best possible service. Thank you for choosing Protect My Car. We appreciate your business.
Reviewed Aug. 12, 2021
Once I called in, I spoke with a gentleman that set my account up. I spoke with two different people since I've been with Protect My Car and they were awesome. I was gonna leave because last year, during the pandemic, I was let go from my job due to budget cuts. The lady that I called back in and spoke with worked it out where she still kept my same plan but was able to make my payments more feasible for me. I’m really pleased with them. I just had another $3,000 repair and they covered most of it. It wasn't that huge chunk out of pocket. My mechanic spoke with them and they were really pleasant to her. She even complimented their customer service as well.
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work hard to make sure this protection is affordable for everyone’s budget and that when you need repairs, we will be there to make sure the repair cost does not break the bank. Thank you again for being a valued customer. Please let us know if you have any questions or if there is any way we can help.
Reviewed Aug. 12, 2021
I had a free oil change, and a recent claim on my wife’s truck for her radiator to be fixed. Everything went good.
Thank you for your comments and the five stars. We are very glad to have been there for you with the radiator repair and oil change. Best of all, we will be there again when you need us. Thank you for choosing Protect My Car to protect your car and your budget.
Reviewed Aug. 11, 2021
I appreciate Protect My Car. They were the only one that covered my car with that many mileage. I understood that electronics would be one of the things that was covered but when I did ask them would they pay for that if anything happened in the future, the reps said no. It’s one of the major parts of the car and that's one of my big expenses which my last warranty did cover. That's my only complaint.
Thank you for the 5-stars! We are glad that you have since been able to speak with a specialist who provided you with the correct information regarding your convertible top motor being covered under your policy. Providing our policy holders with good peace of mind is our most important goal. Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.
Reviewed Aug. 11, 2021
Protect My Car told the dealership that they would pay for the claim. But when we arrived at the dealership, they told us that they would not so I had to pay the 365. After talking to Juan and Frank, they were able to go ahead and get everything fixed. But I had to wait for Protect My Car to mail me a check, which took a very long time.
Thank you for your comments. We understand your frustrations and apologize if you felt inconvenienced. An account review was completed, and the only issues were due to a mileage discrepancy, however, you did provide the documentation that was requested. We appreciate the time you took to speak with our representatives and for allowing Protect My Car to resolve your concerns. Please don't hesitate to contact Customer Loyalty for any further assistance. Thank you for being a valued Protect My Car customer.
Reviewed Aug. 10, 2021
I’ve used Protect My Car several times. It covers a lot and they are good to work with. We had a hole in the water reservoir. It wasn’t running hot, but it said it was. We had to keep putting water in it. The coverage came through, and I get oil changes too. They also fixed my tires before. Protect My Car always got right to the point and handled business right away.
Thank you very much for your comments and nice thoughts. We do stand behind every customer and contract and go out of our way to not only save our customers money in repair costs, but also make the break down easier to handle so we can get you back on the road and back to your life. Thank you again for your comments.
Reviewed Aug. 10, 2021
The windshield on the back of the car wouldn't work and it was fixed. I had to pay out of pocket for most of everything but the claims process was very easy. Everything's been good with Protect My Car.
Thank you for your comments. We completed an evaluation of your most recent repair claim and are able to inform that we did, in fact, pay our full portion. Anything over your portion of 25% would have come from the shop, so any overages would need to be taken up with them. We are very pleased to have helped you with the recent repair and glad we saved you so much money. That’s what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car.
Reviewed Aug. 9, 2021
I got work done with Brake Masters and Protect My Car claimed that Brake Masters didn't do their job because the same parts that Brake Masters was supposed to fix is still messed up. The car is in the shop now and I have to pay cash for the transmission. I have to get the car and go to Brake Masters and have them fix the parts that they couldn't fix. But Protect My Car has covered my oil an gasket, my oil change, my shocks and a couple of things in the past.
Thank you for taking time to provide your comments. We appreciate that very much. We understand it can be frustrating to hear a repair that was paid for was not completed properly. Definitely have your repair facility contact our claims department to review the needed repairs. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out.
Reviewed Aug. 8, 2021
We got the rotors on the back of my wife’s car replaced. The process didn’t take long and I got the part. Everything went good.
Thank you very much for your kind comments. We make it our mission to provide great service and needed help to all policy holders. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out.
Reviewed Aug. 8, 2021
I was looking for a cheap package that I could afford monthly and Protect My Car gave me what I was looking for to protect my car. The only thing was that when you’re filing a claim and they’re calling exactly the claim office, it takes too long for them to answer the phone. It took almost a day for me to file my claim. I kept calling the people that fixed my car. They kept calling and they weren't getting any answer. But I'm happy with the service I've received so far.
Thank you for taking time to provide comments on your experience with Protect My Car. There are no excuses for extended wait times, and we are confident that the steps we have recently taken are having a positive impact regarding wait times. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help. Please call us anytime you have any questions or if there is anything we can do to help out. Thanks again for your comments.
Reviewed Aug. 7, 2021
Protect My Car wants to get repairs done on the car when they can’t afford it. They're not being done anytime I call in. I decided to not cancel the policy, but someone in their office decided to remove my automatic payments, so the payment didn't go through. Now they're calling me and were like, “Are you going to make a payment?” I don’t drive my car much. So, by the time an engine decides to fall out of it, I've given this company over thousands and thousands of dollars before something major happens.
I did a claim on my sunroof because that's an expensive one. Then I wanted to get my air fixed in my car, and I was like, “Oh, yeah. Eric says it's gonna fix the air. They got me on this one.” I took it down there and they denied the dealership that repair also because it was just the door shutter. The dealership charged me $750 to fix. Protect My Car covered the diagnostic fee. I appreciate it, but this is not what I signed up for at all. I am not very dissatisfied because they did pay the diagnostic fee but it still just doesn't take up for everything else.
Thank you for taking time to submit a review, it is very appreciated. We are glad you were able to speak with a specialist regarding your concerns, and have made multiple attempts since then, to contact you again to review the options that were provided at that time. Your specialist has not been successful in contacting you, but would like the opportunity to provide assistance as needed, at your convenience. Please contact Customer Loyalty and ask to have your specialist call you back. Thank you for being a Protect My Car Valued Customer!
Reviewed Aug. 7, 2021
Dealing with customer service has been great but there were times I was waiting on the phone for quite a long time before I got an answer. The last claim I had was for my alternator and some radiator leaking. That last one is when I had a lot of trouble getting in contact with Protect My Car but it went smoothly once I got a hold of them. What needed to be covered was covered but in the advertisement, they claim as if they cover everything. They only cover at least 50% so their advertising is confusing. It says that I wouldn't have to worry about any payments for car repairs but I paid half of the amount for the car repair service. Still, there were times where I wouldn't be able to cover my policy and they were able to work with me where I could put the payment off for the next payment period. I find that very helpful because things would pop up and I'm glad the company would work with me on that.
Thank you for your comments. We do understand your frustrations regarding your level of coverage. When you called for a quote, you did receive the highest level of coverage that your vehicle qualified for. Our apologies for any miscommunication or inconveniences. Also, there are no excuses for extended wait times, and we are confident that the steps taken to shorten those wait times have been effective. Again thank you for your comments and for choosing Protect My Car.
Reviewed Aug. 6, 2021
The AC stopped working on the car. Finally, I had to do the whole system. I had a transmission go out also. Everything tried to go out but Protect My Car had no problem with it. They took care of it. You gotta get Protect My Car.
Thank you for your comments and for choosing Protect My Car. We are glad we were able to give the help you needed with your repairs, and we stand ready to do so again when the need arises. As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Reviewed Aug. 6, 2021
I had a claim for a camber and brake. Protect My Car only paid for the camber and I paid for the brakes.
Thank you for your comments. Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help. Remember, our policies are intended to help customer with mechanical breakdowns, which are almost always unexpected and very costly. Maintenance of a vehicle is something you can schedule and plan for financially. Maintenance and wear and tear items include belts, tires, brake pads and similar items. Please call us anytime you have any questions or if there is anything we can do to help out. Thanks again for your comments.
Reviewed Aug. 5, 2021
I liked Protect My Car's low monthly cost. They gave me a good deal that I found reasonable, so I just went with them. I've had the air conditioning unit worked on and had the gaskets replaced. Protect My Car did what they said they would do. I’m on this special plan where they cover 50% and I cover the other. So, it worked out. It lessens the burden on me.
Please call us anytime you have any questions or if there is anything we can do to help out.
Reviewed Aug. 5, 2021
Protect My Car does what they say they're gonna do. When I signed up, they went over the details with what they cover and what they don’t. They were straight up about it and didn’t lie about anything they told me. They handled two major issues with the car and I’ve been very satisfied.
Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with those repair and we look forward to helping you in the future when you need help. Please call us anytime you have any questions or if there is anything we can do to help out. Thanks again for your comments.
Reviewed Aug. 4, 2021
A lot has been going on with my car that I didn't expect would happen so soon. Right now, it’s in the shop and I'm still waiting for it to get fixed. The only thing is it has been taking a while. It's been there for two months. The mechanic from the shop was letting me know that they were trying to get in contact with Protect My Car. At first, they weren't getting any responses so that gave me a little red flag. They were delayed a week or two to send someone to inspect the vehicle. Then it was another week or so for them to approve it. There's lack of communication ‘cause I was told then that I would get a call from them, but I never got one. But before then, I've used Protect My Car at another shop and it worked out perfectly fine. Protect My Car has been very helpful.
Thank you for your 4-star review. We are glad you were able to speak with a specialist regarding your concerns. There are no excuses for extended wait times, so please accept our apologies for that inconvenience. We are confident that the steps taken to shorten those wait times have been effective. Please don't hesitate to contact Customer Loyalty for any other questions or concerns you have. Thank you for being a valued Protect My Car customer.
Reviewed Aug. 4, 2021
I heard a noise that was somewhere under my car. I took it in to the car place. It was some kind of ball joints, wheel bearings. They quoted me a price. And I said, “Okay. I have a car warranty. Can you call them to see if it's covered?” And they called the car warranty coverage. Protect My Car negotiated the price down, and then I paid 50%. So, it's exactly what that salesperson said to me on the phone, that they would try really hard to reduce the price, and then I pay 50%. It worked perfectly. I got my car fixed.
Protect My Car is affordable. And it's a smart thing, because you never know what's gonna go wrong with your car especially if it's a used one. Mine's a Toyota. So, I thought it would be good to go forever. And things happen, and a lot of us can't have a high monthly payment. So, I pay a low payment. And I pretty much know that God forbid anything happened, that Protect My Car will pay for me and I will only have to pay 50% of it.
Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help. Please call us anytime you have any questions or if there is anything we can do to help out. Thanks again for your comments.
Reviewed Aug. 3, 2021
Protect My Car is more reliable and easier to deal with than a lot of other providers. Anything I need help with or if I lost my car’s charge, they kind of break it down for me and let me know what's going on as far as pricing. I had one incident where someone tried to overprice me, and the customer service made them go down on the price to make it more affordable. Their process is simple too. I had another provider and had to call customer service first. It was a lot more to it, especially with the two vehicles that I have covered. I like Protect My Car a lot and did recommend another person who bought the coverage.
Thank you so very much for your wonderful comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal. We are also very appreciative of your referral, that says a lot and we won't forget it. Best of all, we'll be here to help the next time an unexpected break down occurs. Thanks again for choosing Protect My car and for the generous comments.
Reviewed Aug. 3, 2021
I had a claim to fix the AC on my car and they were really great in responding and taking care of the situation. I’m a pleased customer and I would recommend them.
Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help. Please call us anytime you have any questions or if there is anything we can do to help out. Thanks again for your comments.
Reviewed Aug. 2, 2021
The vehicle is an older car and it needed an extra warranty. I tried CarShield but didn't like it. I didn’t get a good vibe from the CarShield people but I had a good vibe from the people that I was speaking to with Protect My Car. I love them. I'm very happy with the plan I chose and I’m about to put my next car into it. Protect My Car takes care of everything. They just call me and let me know, “You can pick up your vehicle. It’s paid for.”
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work hard to make sure this protection is affordable for everyone’s budget and that when you need repairs, we will be there to make sure the repair cost does not break the bank. Thank you again for being a valued customer. Please let us know if you have any questions or if there is any way we can help.
Reviewed Aug. 2, 2021
Protect My Car's reps said that they cover rental cars but they don’t. They make you pay for it, then they reimburse you. I'm disabled and I did not like that at all. I can't afford a rental car which is very expensive. Other than that, I've had to use the warranty one time for a repair on a clutch slave on my gear shifter and they handled it really well.
Thank you for this 4-star review. Your frustrations are completely understood, so please accept our apologies for any miscommunication regarding your coverage or additional benefits. As you continue to read through your policy documents, don't hesitate to contact Customer Loyalty with any questions or concerns. Again, thank you for taking time to provide your comments.
Reviewed Aug. 1, 2021
Protect My Car's agents did what they were supposed to do and when I had a claim, I didn’t have issues.
Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out. Thank you for those great comments. We appreciate them very much.
Reviewed Aug. 1, 2021
I didn't like my experience with Protect My Car. I had work done to my car and was told that Protect My Car was going to pay the larger amount. But I ended up paying the larger amount. I cannot afford to afford that, so I’m no longer with Protect My Car. I should have had the lower price to pay.
Our apologies if you found your customer experience with Protect My Car to be unsatisfactory, as we strive to provide the best service in the industry. After careful review of your recent claim, it was found that your coverage will assist with 50% of your approved repairs, which is exactly what happened. If there were any overages that were not found to be approvable, those costs came from the repair facility, and they should have explained this to you. We absolutely did exactly what your coverage is meant to do, and if you would like more information, please contact our Customer Loyalty Department for further assistance. We thank you for still being a valued Protect My Car customer.
Reviewed July 31, 2021
Protect My Car was not only affordable, they were flexible too. They were able to provide an all-inclusive package for exactly what I needed and for a good price. They also provide great customer service. They're generally able to help me out right away and do what they can. However, sometimes it's a little bit difficult with the timing that they may open. If I go to ask for a service first thing in the morning, the claims department isn't open yet. They don't open till 10 and I have to wait for them to open to go ahead and complete the service.
Thank you for your kind words, they are very appreciated. We do have shortened Saturday hours, however, Claims and Customer Loyalty are both open Monday through Friday from 8:00am-7:00pm EST and Saturdays from 10:00am-4:00pm EST. Please call us anytime you have any questions or if there is anything we can do to help out. Thank you again for those great comments.
Reviewed July 31, 2021
Whenever I have a claim, I go to my dealership and they tell me what's wrong. I tell them that I have a Protect My Car warranty and they ask me for the number. Then they call them and they call me back to let me know it's been taken care of, and it's done.
Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out. Thank you for those great comments. We appreciate them very much.
Reviewed July 30, 2021
Protect My Car's coverages were more convenient than CarShield’s so I switched over. Their customer service was great. They were very detailed on what was covered and what wasn’t. They broke down the rate of pay if I needed some parts worked on. When I have a claim, I just call and tell them what's going on with my vehicle. They tell me, "We need you to take the car and we'll see what's covered and what's not covered. If you want to get it fixed, you can take it to whoever the person is or the company that you want to get it fixed at. They'll have to give us a call and go through the process of that.” The company fixes my car wherever I take it at. Then Protect My Car contacts them and gives them the okay on what parts are covered with them. They break down what amount they're paying out and the amount that I have to pay. Protect My Car is great as far as coverages even with some high mileage. Even the monthly rate is good.
Thank you for those very insightful comments. We do spend a lot of time with customers making sure they have all the information needed to make an informed choice of administrators. We also work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind. Please let us know if you have any questions or if there is any way we can help. Thanks again for your comments.
Reviewed July 30, 2021
Three weeks ago my truck broke down on the side of the highway. And Protect My Car helped with towing and helped me pay for the fuel pump to get replaced. Everybody has been friendly, nice, helpful. I've been so satisfied that everybody I talked to, I suggest getting Protect My Car.
Thank you for that review. That really is the goal we strive for with every claim we handle. Having your vehicle breakdown on the road is stressful enough. The repair process does not have to be as well. We are very glad to have helped you with that repair. Thank you for choosing Protect My Car and thanks again for the review.
Reviewed July 29, 2021
The first experience with Protect My Car was a little frustrating. Our check engine light kept going on. It was EVAP, which means something between your front bumper and your back bumper is triggering this response. Our mechanic who's a third generation mechanic in the town where we live is very knowledgeable and trusted but could not figure out what it was. He did a smoke test where he was using a machine that generates smoke, and he was putting it in different areas and looking for the smoke to get blown out by something. If you got a hole in your tire, you can take the tire out and stick it in water or put soapy water on and find it. But when it's some other kind of mechanical thing, you can’t always take it off. It's got to stay connected to be able to find the leak.
He found the leak. It was at the top of the gas tank where the sending unit that tells you how much gas you have. Apparently, it was a crack in the tank itself. He said probably the device itself has been damaged so he’d have to replace the sending unit and the tank which was the only way to repair it. He cooperated in making the phone calls ‘cause sometimes you’d sit for 10, 15 minutes waiting to get somebody to pick up. That should not happen when you're asking the company who's gonna do the repairs. He had to sit there and wait on hold till somebody at Protect My Car answered the phone. That was kind of embarrassing for us. Ultimately, Protect My Car covered everything but the gas tank which is the most expensive component. I ended up paying the lion's share of the whole thing and here I've been paying this policy for a couple years and never using it.
I did have a second experience where I went in to get our tires rotated before we were going to take a trip from New York to Michigan. I took them to a pretty good sized regional tire company in the northeast, Mavis. They were pretty thorough. They pulled off one of the rear tires and said, "It's got tread on it, but if you look right here, there's a bald spot about two, three inches long, and it is showing cords of the tire." I told them to put new tires on. Then the service guy said, "I want to show you something else." The vehicle is a front wheel drive and coming right out of the transmission are the axles, and they have a rubber boot around the joints. It's not a straight shot. It has to come straight out of the engine but has to dip down three or four inches then it has to straighten back out again. There are joints at those two locations and there are rubber boots around those. There's grease in there to keep those joints greased up.
He said, "If you'd look, you can see grease sprayed all around in the wheel well." I asked what do they do about that. He said, "We can put a new boot on and repack it. It's not the best way and it's a lot of labors but it's something that we could do. I gave Protect My Car a call. The best way to fix it was buy a new axle, and they covered it. In that respect, they did it right.
Thank you for taking time to provide comments on your experience with Protect My Car. We understand how frustrating it is to have even a small issue that is not covered, however, we also know that when you have covered repairs the coverage will save you a terrific amount of money. So while we may not have been able to assist with the EVAP vent valve, we definitely covered your Drive axle repairs. We are happy to have helped you with your repairs and look forward to doing so again when you need us. Thanks again for your comments.
Reviewed July 29, 2021
My air condition compressor went out. I called Protect My Car and explained to them what I needed and they took care of the rest. The repair shop called them and they did everything over the phone. Saved me a lot of money. Go for it.
Thank you very much for your kind comments. We make it our mission to provide great service and needed help to all policy holders. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help. Please call us anytime you have any questions or if there is anything we can do to help out. Thanks again for your comments.
Reviewed July 28, 2021
Protect My Car seemed to be the best salesperson and price that I could find while I was looking. I did a front axle joint and two rear bearings. Plus, the oil changes and stuff that come with it. It's a pretty good operation so far.
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We are happy to have helped you with your repairs and look forward to doing so again when you need us. Thank you again for your review and for choosing Protect My Car to help you protect your car and your budget. Please don't hesitate to contact Loyalty if you have any questions or concerns.
Reviewed July 28, 2021
I'm very disgusted with Protect My Car right now ‘cause they won't cover my transmission. It went out 15 days ago and I had to wait about six days for the inspector to come and look at my car. Then I'm told that Protect My Car can’t take care of me at all because I had to have regular service on my transmission every 45,000 miles. Because of that, I have to cough up $6,200 for a rebuilt, remanufactured transmission. I feel like I've been ripped off. I had to completely close out my wife's IRA for this.
When I first took my transmission in about 15 days ago, the people at Protect My Car was asking for all my service records on my car, like oil changes. Right then and there, you would think that someone at Protect My Car would say, “The reason why we're doing that is we're looking if you had any service done on your transmission.” But no one pointed that out to me. After spending 53 years in this planet and over 35 years driving cars, I have never once, even on any car that I've ever owned, had to have regular checkups in my transmission. When someone says you need regular checkups on your car, you think it’s tires, oil change, a tune-up, spark plugs, wires, cables, etc. When someone says regular service, no one would ever start to think he needs regular service in his transmission because transmissions usually don't go out for the entire life of your car. That's a stupid loophole.
When you first sign up with Protect My Car, you would think right then and there that someone would tell you you’re gonna need regular checkups on your transmission. Since I'm a carrier and using it as a fleet vehicle especially, you would think so Protect My Car would actually point that out to me but no one did. I wasted about $1,000 on monthly payments for nothing.
While we do understand your frustrations and apologize for any inconveniences you feel you have been put through, Protect My Car terms of coverage require that ALL of our customers maintain and service their vehicles in accordance with their vehicle manufacturer's guidelines. As your vehicle has been noted as being used commercially for long distance deliveries, it is VERY important to maintain ALL services needed to keep your vehicle in proper working order. Therefore, at least TWO transmission services should have been completed from the time you purchased the vehicle to now. However, after completing a thorough evaluation of your account, it was found that proper service was NOT maintained on your transmission. Also, looking at past claims, we have assisted with repairs to your cooling system and provided you with the maximum allotted oil changes for your first policy year. We truly strive to approve every claim that is submitted, but sometimes, extenuating circumstanced prevent that. If you have any further questions regarding your coverage or a claim, please feel free to contact our Customer Service Department.
Reviewed July 27, 2021
My son had an account with Protect My Car and he told me about it. When I bought the policy, the rep explained to me the account, gave me a summary of the policy and what I was going to get and how much it was gonna cost. She didn't really go into detail of what it would cover, but she said it was one of the better plans. She also said she would send me the information via email and that's what she did. Recently, I had the dealership call them because I needed some work done and they were able to get through. I called prior to ask if the service would be covered and the claims person told me it would be. All I needed to do was call. Protect My Car has been a lifesaver for the car that I have and I would refer them. It's a good plan and my husband has it too.
Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help. Please call us anytime you have any questions or if there is anything we can do to help out. Thanks again for your comments.
Reviewed July 27, 2021
I had my oil changed, tires rotated, and I had some issues with my coolant. Protect My Car only took care of 30% whatever the cost was. I also locked my key out my door and they came quick on that. And they changed a tire for me.
Thank you for taking time to provide comments on your experience with Protect My Car. We understand your frustrations, so a thorough review of your account was completed. According to our records, your vehicle was in need of a rear control arm, a rear ball joint, 2 hoses, and a flush. As your policy documents indicate, maintenance is not covered under ANY policy, so the hoses and the flush were not able to be approved. However, as per your contract agreement, Protect My Car did assist with 50% of the approved repair. If you have any questions regarding what it or is NOT covered under your policy, please don't hesitate to contact Customer Loyalty for further assistance. Thanks for your comments and for choosing Protect My Car.
Reviewed July 2, 2021
Recently purchased a newer vehicle to replace the one we had for 13 years. Our finances did not allow for a new car so we got one we could afford seemed in good shape. This one has 122,000 miles and no warranty. I started looking at warranty prices at several companies and the price was more than our car payment. Finally contacted PMC and found a plan I liked and a price that affordable to someone such as us who are retired and live on fixed income. Hopefully we won't have a claim for a long time, but I feel confident PMC will handle it as should be.
Thank you for your review and for choosing Protect My Car to help you protect your car and your budget. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that. Thanks once again for those great comments. Remember, we are here to help when the need arises. Please let us know if you have any questions or if there is anything we can do for you.
Reviewed June 26, 2021
Protect My Car has been great and in taking the car under their warranty, I can take the car to three oil changes per year. I keep my oil changed, which is the agreement that I have with the manufacturer who placed the new engine in the car. As long as I do it on a regular basis, they will honor their warranty on the engine. Also, on those visits to get my car oil changed, I had them check everything else. If there's anything else that's going on, I get that repaired as well. Knowing that the extended warranty that I have with Protect My Car is available and that the oil changes are offered at no additional charge is a very good experience.
Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy and our services have been of help to you. Your peace of mind is always our most important goal. Taking your vehicle in for scheduled oil changes is an important way to keep your vehicle well maintained and on the road. We are pleased that Protect My Car can assist you with this benefit every year. Please let us know if you have any questions or if there is anything we can do for you. Thanks again for your comments.
Reviewed June 25, 2021
The rep offered me a deal with all the different stuff and I couldn't turn it down, and I'm glad I got it. It covered things on my call. It gave me a rental car. It had roadside assistance. They were always there when I needed them. I had a situation not too long ago where my car ran hot on me. I was in downtown Atlanta, and I called Protect My Car. They sent in a tow truck to tow my car to where it needs to go. But in the meantime, my car cooled down and I was able to crank it up, and I drove it to the dealership myself. When I got to the dealership, they called the dealership and spoke with them, and they covered everything. They put me in a rental car. I tell my friends about it all the time. With everything they cover, it's real good. I'm very satisfied.
Thank you for your positive feedback! Your experience is the reason we do what we do! Good peace of mind is what this coverage is all about. We are very happy to have been able to help you with the repair to your vehicle. It really makes sense to protect yourself against very expensive repairs. While you did not need the roadside service in this situation, just know that it is there for you in the future. Besides towing your vehicle, our roadside assistance can help you if you lock your keys in the vehicle, need help changing a flat tire, or bring you fuel. We appreciate you taking the time to let us know how the coverage was able to assist when you needed it. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help. Thank you for the five stars. We know you are going to save a ton of money with this coverage. Thank you for choosing Protect My Car.
Reviewed June 24, 2021
Everything was a one-call resolution. Their response time was quick.
Thank you for the five stars! We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. We strive to assist and resolve customer concerns in a timely and effective manner. We know that your time is precious and how important it is to get you back up and on the road. Rest assured we will be here for you when you need us. Please let us know if you have any questions or if there is anything we can do for you. Thanks again for your comments and thank you for choosing Protect My Car.
Reviewed June 23, 2021
I've used them to get my oil changes and the claims process was very simple. I just had to present my card, then they called the number, and it went through.
Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy and our services have been of help to you. Your peace of mind is always our most important goal. Taking your vehicle in for scheduled oil changes is an important way to keep your vehicle well maintained and on the road. We are pleased that Protect My Car can assist you with this benefit every year. It really is a team effort here to make sure the coverage is hassle free for policyholders. It is comments like yours that let us know we are doing just that. Please let us know if you have any questions or if there is anything we can do for you. Thank you for your comments and for choosing Protect My Car.
Reviewed June 22, 2021
Protect My Car does a really good job. Everything has gone well. The people are nice and very punctual. They’re very helpful and knowledgeable. They’re quick.
Thank you for your positive feedback! Your experience is the reason we do what we do! We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. We strive to assist and resolve customer concerns in a timely and effective manner. We know that your time is precious and how important it is to get you back up and on the road. Rest assured we will be here for you when you need us. Please let us know if you have any questions or if there is anything we can do for you. Thank you for your comments and for choosing Protect My Car.
Reviewed June 21, 2021
Protect My Car has been pretty amazing for all the repairs we've had to do. I've had other extended warranty companies in the past and they always try to negotiate down. Every time I've gone through Protect My Car, they've just been like, "Okay. Yup. We'll cover 50%." I have a '05 Chrysler Town and Country. I had some suspension work done. Some of it was not covered because it was just routine maintenance, and some of it was. But then the stuff that was covered was good. I had an oil change with it, too. Claim process is very easy. You just give your information to the guys at the shop and they call in and they've been very helpful. I've had a great experience.
Thank you for those great comments. We appreciate them very much. We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind. Please let us know if you have any questions or if there is any way we can help. Thanks again for your comments.
Reviewed June 20, 2021
The first time when Protect My Car spoke to me, they told me what they covered. I used them one time. They didn't pay certain things, and I had to come out of my pocket. I had to pay the brakes in them because they don't pay for that. They should let people know that they don't cover certain things. But maybe I just didn't understand it.
Thank you for sharing your experience with Protect My Car. We understand it is frustrating when everything is not covered as expected, and apologize for that inconvenience. However, our policies are intended to help customers with mechanical breakdowns, which are almost always unexpected and very costly. Maintenance of a vehicle is something you can schedule and plan for financially. These services are readily available at most repair shops at a discounted rate to attract new customers. To keep the policy cost down and provided help for the unexpected breakdowns, vehicle breakdown policies do not cover the cost of maintenance and wear and tear items. Adding these services to a policy would make the monthly cost of the policy too expensive for most people, especially for those on a budget. If you still have questions, please contact us to review YOUR coverage. Thank you again for your comments.
Reviewed June 19, 2021
I didn't like when one vendor stalled me out for a week before they got back and contacted Protect My Car. They stalled me out to get the rental car and they only had to pay for the rental car for a week. Other than that, it's excellent with Protect My Car. I’m trying to convince my friends to get that stuff on their car because they’ll need it.
Thank you for taking time to provide comments on your experience with Protect My Car. We definitely understand that the frustrations of having to wait for a vendor to get back with the shop before repairs can begin can be a huge inconvenience. We are happy that Melodi was able to contact you to review those inconveniences and appreciate you allowing Protect My Car to assist with your repairs. And please, continue telling your friends and family about us, and we will treat them with just as much respect as we do you. Please call us anytime you have any questions or if there is anything we can do to help out. Thanks again for the great comments!
Reviewed June 18, 2021
PMC covered a few of the things that were wrong with my car and it has come in handy. But they didn't cover the major one - a rack and pin - and I had to pay for it out of pocket. I already shelled out almost $800 between the deductible and the part and if something goes wrong in three months, it’s on me. Also, my AC is broken and all it is is a wiring thing with the hoses underneath and that's not considered covered. I wish other things that seem to fail more than what they cover were covered.
Thank you for taking the time to comment. We know it is very frustrating to have some repairs not covered. We are glad that Melodi was able to contact you to review other options that are available, because we realize that one size does not fit all, and we are always happy to do everything we can to accommodate each customer on an individual basis. While you are reviewing the options provided, please don't hesitate to contact Protect My Car with any questions or concerns. Thank you again for your comments.
Reviewed June 18, 2021
Protect My Car has better deals than other providers. Their reps were very knowledgeable and professional, and they sold me on what they had to offer for Protect My Car. Any questions I had, they were able to give me my answers and the options I had. After I got all the information I wanted, I told them I wanted their plan. So, it was easy.
There was a funny noise that was on my truck and I took it to a service, and I let them know what's going on. They told me what was going on and what the cost was. I let them know that I had Protect My Car and to contact them to see if they would cover some of the cost for my repairs. They contacted them. They said they would cover 50%. Once I paid my half, they contacted Protect My Car, and they covered the other half. It was very smooth and easy to get the coverage. I'm very satisfied.
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We are happy to have helped you with your repairs and look forward to doing so again when you need us. Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.
Reviewed June 17, 2021
Everything has been going great with Protect My Car. I've taken advantage of the free oil changes. I'm cool with them so far.
Thank you for those comments. We do appreciate your choosing Protect My Car and we know you'll save a ton of money with the benefits provided by your coverage. Thanks again for your comments.
Reviewed June 17, 2021
I got excellent help from the rep. They gave me three free oil changes and I used one right now. They are excellent.
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy, we say thank you by sending you Visa gift card. Thank you for your comments. We appreciate them very much.
Reviewed June 16, 2021
Getting an oil change through Protect My Car was originally kind of difficult because I went to this oil change place here in the city and the gentleman that was responsible for it was not aware of how the program worked. So, he had to ask his manager about it, who did know, and they just advised me to call. I had to call to ask Protect My Car what to tell them what to do. I gave them the number to call back so they could get the information. So, that did take a little while and I kind of held up the line a little bit to get that straight. But once they realized what they needed to do and that they actually had a fleet account with Protect My Car, things were fine after that.
Thank you for taking the time to share your experience with Protect My Car. We appreciate that very much. We strive to make the claims process as hassle-free as possible, but there are times that the process is extended on the first use. Our apologies for the inconveniences that occurred during your first oil change claim. However, now that you and your shop know what to expect, the whole claims experience should be easier. Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed June 16, 2021
Protect My Car is good, but if your policy isn’t current or if something’s going on, they don't pay. They wait till you pay them and then they help you, and that's very inconvenient. I had an oil change setup for next Friday. But I needed my oil change now, so I had to pay Protect My Car early to get my oil changed. That's stupid. So after I get my oil changed next month, I won't be with them no more.
Thank you for taking the time to submit a review of your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal, so we are very happy that Melodi was able to reach out and review this in more detail. We extend our apologies for any miscommunications and inconveniences that you dealt with, and we are glad a positive resolution was able to be achieved. Please feel free to contact us with any other questions or concerns. Thank you again for your review.
Reviewed June 15, 2021
Whenever I had to make a repair on my vehicle, Protect My Car paid their half just like they said. I've had a few claims. I keep their card in my car with their information on it, and so I just take it to a repair shop or a mechanic and I let them know that whatever repairs they need to make, they need to call the number on that card and work it out with them. They always did that. As soon as the repair shop called them, they would immediately call me and confirm that. Once it was confirmed, they'd pay their half, I'd pay my half, and it would be good.
Thank you very much for your kind comments. We make it our mission to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal. Please let us know if you have any questions or if there is any way we can help. Thanks again for your comments.
Reviewed June 15, 2021
They have been helping out a lot. So, I appreciate it. Everything worked out pretty fast and well. The timing was not so bad. They got back with the dealership pretty quick. I wished they covered even more stuff. But overall, my experience has been good.
Thank you for those wonderful comments! We appreciate your trust in Protect My Car and are very happy to have been able to provide assistance with your repairs. We make it our mission to provide great service and needed help to all policy holders. We did notice that you have not taken advantage of some of the benefits, like the oil changes and tire rotation. Please contact us to review those great benefits that are offered so you can experience the whole spectrum of your coverage. Thanks once again for those great comments. Remember, we are still here to help again when the need arises. Please let us know if there is anything we can do to help.
Reviewed June 14, 2021
When I was purchasing the extended warranty from Protect My Car, I was speaking to someone in Florida and we had a nice conversation. She was on point with all the information and she made me very happy. It was a good experience and she helped me pick the best option I had. I first started in the first tier and then I decided to go with the top tier. So, she helped me set all that up. It’s simple to file a claim as long as you speak to the garage that you're working with and make sure that they accept it and that they accept the funds from them. The first step was easy. They told me to talk to the garage and make sure everything's good with them. If they need information, I should give them Protect My Car’s number and they’ll talk to them. So, that's what I did. My mechanic spoke to them and he said that everything was set up and that he knew what he got to do.
I've seen Protect My Car twice. Once, there was something with my engine. It was $900 and I ended up paying 425, which was when I decided to go with the top tier they had, which you pay 25%. This last one that I had, my brakes and I had to get a couple of things done and the total was 1,800 but I ended up paying 25% of that. So, the warranty helps. They take out $79 a month but it pays off in the end when I need to take the car in and get it fixed. So, it is worth it. Protect My Car is a good service, especially if your car's getting a little older and you're going to need some major maintenance. If you want to save some money, go with Protect My Car because they got some good programs and you choose whichever one that is eligible for you. You should go for the high tier. You pay less and it's not bad. Plus, I'm a veteran, so I got a discount.
Thanks again for your comments.
Reviewed June 14, 2021
I was a little concerned because I had a couple of pre-owned cars before that the repairs on them were really expensive. It’s easier to make payments than to pay a large sum of money like that, especially when you don’t even know if there’s a chance the repairs might not be fixed right. So when I heard about Protect My Car, I thought it sounded like a really good idea. I knew it was kind of a risk because I've never heard of them before. Anytime you hear something like that, you don't always know if it's going to be a good thing to do or not.
I had just gotten this car, but I had taken a job where I was driving a lot because I'm a delivery driver. Protect My Car covers three oil changes per year. Of course I have to get more oil changes because I drive too often. Then I have to get my tires rotated more often because I’m driving more. So, it made sense to me. Then I figured, if anything happened in the future, I thought that that would be a good deal.
Thank you for your comments. We appreciate that you chose Protect My Car for your repair needs. Just knowing that we are as concerned about the cost of repairs as you are should bring piece of mind. We are also very happy to see that you have been utilizing the great benefits that are offered. Please let us know if you have any questions or if there is any way we can help. Thanks again for your comments.
Reviewed June 13, 2021
I had a sensor go out. The speedometer quit working. I brought the car to the shop. I called Protect My Car, and the shop took care of the rest. They contacted Protect My Car, and everything went great from there. They just called me what it was done. The only thing was, instead of a little weekend job, it ended up being a month job trying to get parts. They have that rental car insurance on there. I would just let people know ahead of time exactly what it does and doesn't cover. They said it was a rental car. Then when I called to find out about it, it was $30 a day. And you pay and then get reimbursed. I would just let people know that ahead of time. Luckily, I have a spare vehicle. But if I went and got one, it would have been 30 days at $30 a day. It adds up quick. But so far, having Protect My Car has been worth it.
Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and apologize about the time it took to find parts, but with the pandemic causing quite a few economic hurdles this past year, there were unfortunate shortages in almost every industry. We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind. Also, during the sign up process, our agents provide as much information as they can, however, they are not always able to fit everything into one conversation. We know that understanding the Rental process is very important, and that is why our agents stress how important it is to read your policy documents when you receive them. Please don't hesitate to let us know if you have any questions or if there is any way we can help. Thanks again for your comments.
Reviewed June 13, 2021
Signing up with Protect My Car was simple. I filed one claim back in April, and they're in the process.
Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you and it was an easy process getting started. Your peace of mind is always our most important goal. We see that the claims department is currently working with your shop and assisting with the claim and the inspection. Please know that we are working hard to turn that four stars into five stars. Thank you for letting us know we are meeting that goal and thank you for choosing Protect My Car.
Reviewed June 12, 2021
I had a car that was reaching a limit of what they started at, so I just went with Protect My Car and put it in, and I've been with them ever since. They’re good. They've handled all my situations, so I can’t complain. I had a recent claim. The auto body shop called and told them what happened. They called me and told me what needed to be paid, we agreed and it was paid. My car has been fixed. AC works well now, and all the heating and cooling works well. Protect My Car helped me out well when I had a problem with my car. They’re prompt. As a matter of fact, I'm about to have my girlfriend's car put on Protect My Car.
Thank you for taking time to provide your comments and thank you for choosing Protect My Car. We appreciate that very much. We are happy to have helped you with the repair to your A/C. That one repair saved you more than you have paid for the policy and that is exactly how the policy should work. We definitely look forward to helping you in the future when you need help. Also, if you refer someone to us who gets a policy we say thank you by sending you Visa gift card. Please call us anytime you have any questions or if there is anything we can do to help out. Thank you again for your great comments. We appreciate them very much.
Reviewed June 12, 2021
Protect My Car explained to me that they can kind of help me out with the car. In the beginning, it sounded pretty good. Over time, they've helped quite a bit. But with the major stuff they've helped with, it was like pulling teeth to get help. That was the best part I didn't expect. As far as doing claims, I’ll go get the car looked at at the shop. Then I’ll call Protect My Car and say, “Hey, extended warranty, I need X, Y, and Z done.” I get all these questions about the car. It’s the same stuff that I've talked about in the beginning. But it's like every time, I always get grilled about different things. One time, I've been told, “No, we're not going to help you with it.” I have a situation now with them where I'm still waiting on them to call me back because I had to pay out of pocket for an emergency repair I needed. It’s always the same thing. I didn't expect such a hassle.
Protect My Car could be up front. A person shouldn't have to go through all that every time they request their help with the service. If there's emergency situation and if it’s over the weekend, they should consider that. We are paying customers. We are paying this out of our pockets, too. We are paying monthly and paying on the car. So, it's not like Protect My Car is really paying that much more than the consumer. They could make things stress-free and they could be considerate.
Thank you for reaching out to Protect My Car and letting us know of your concerns. Please know that we try to ensure that each claim is handled in a timely and professional manner. We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget. It would seem from your comments that you were not happy with the questions claims asked of you and your mechanic about the prior maintenance done on your vehicle. We hope you do not feel you were in any way singled out in asking about the maintenance on your vehicle. It is both responsible and professional to make these inquiries and is as much for your protection as it is to determine the complete scope of the repair and claim. There have been times when customers have paid mechanics and repair shops for maintenance services that were not performed completely or not at all. This is in no way a comment on the repairs shop you use but is standard practice to ensure that our customer’s best interests are looked after. Your claim issue was reviewed, your and it appears that your service records indicate there was a two- and half-year gap between oil changes. There was a repair done that did receive prior authorization by Protect My Car. Please know that we are here for you and wish to make the claims process as seamless as possible. Thanks again for your comments and sharing your concerns. Please let us know if you have any questions or if there is any way we can help.
Reviewed June 11, 2021
I just had my oil changed through Protect My Car and I had Freon added to the air conditioner. I did also have another claim. A guy was on the phone with the people from Protect My Car ahead of time, then I could hear their voice, and they were as nice as can be, and so they were very happy with them.
Thanks again for your comments.
Reviewed June 11, 2021
Protect My Car's representatives explained everything. Then they gave me the options. So far, everything is fine.
Welcome aboard! We are glad you are with us and we will work hard to make sure we meet and exceed your expectations. Thank you for being a valued customer and for choosing Protect My Car!
Reviewed June 10, 2021
Protect My Car is much cheaper than the other warranty providers. Their reps were great. They explained everything to me. I've had the car for two years and I've had several claims on the car. The process claims went well because I'd just take it to a guaranteed shop where the service is provided. As far as I'm concerned, I'm happy with the coverage.
Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We also know that keeping the cost for repairs down and providing superior service is what most people want when it comes to repairs for their vehicles. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal. Thank you for choosing Protect My Car.
Reviewed June 10, 2021
The representative that I spoke with worked with me to go with the coverage. Unfortunately, the coverage really didn't cover the issues that I was having and I was kind of stumped about that. I had an issue with my brakes one time and they didn't cover it, so I ended up having to come out of pocket. I understand that an extended warranty is not going to cover a vehicle like a brand new buy, but you should make sure that you know what you're getting yourself into as far as the coverage. It's almost like I'm paying Protect My Car $100 a month for nothing.
Thank you for taking the time to provide your comments. A review of your account was completed and, although we do apologize for any inconveniences, your coverage does not include the brake system. If you haven't had the opportunity to read your documents, please check out pages 6 & 7 for a list of your covered components. Our primary goal is, however, to give every policy holder good peace of mind, so we are VERY happy that we were able to assist with the fuel pump, radiator, and the actuator for your door lock. An agent has unsuccessfully attempted to reach out to you, so please call Customer Loyalty at your earliest convenience so that we can re-review your account. Again, thank you for your comments.
Reviewed June 9, 2021
I have submitted claims with Protect My Car and so far, it's been good. I just wish they had a better package for cars that are older. I have the platinum package right now and it doesn't cover certain things that I think it should cover. For almost $80 a month, I should be getting more for my money. That aside, customer service is polite and helpful, for the most part. I only had one where there was kind of, "The, the". I had the shop call Protect My Car to speak to someone and they took care of it. The shop that I work with is good as far as getting back to Protect My Car representative and haggling stuff out because they deal with a lot of customers that have Protect My Car. That makes it a little better for me as a customer because they understand how it works as opposed to going into a shop that doesn't deal with my warranty.
Protect My Car just called me because they had my expired card on file. I didn't understand why because I updated it. Apparently, someone dropped the ball. I re-update it yesterday with someone on the phone so they can take out the payments in a timely fashion. Overall, I would go with Protect My Car and not CarShield. I tell everyone that from my own personal experience.
Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or because of pre-existing conditions. The Ambassador family of policies is less expensive than a standard extended warranty and therefore appeal to those on a limited budget. Ambassador policies provide a wide variety of important benefits including free oil changes, free tire rotations and a significant reduction in repair costs, as well as 50% off repair costs. They also come with towing, 24 /7 roadside assistance, and rental car benefits to name a few. Yes! Our claims department and trusted advisors are there to work for you and be your advocate when it comes to repairs. Just know that we are all working hard to make the repair process as seamless as possible. Please feel free to give our Customer Service Department a call to discuss any issues that you may have encountered and/or how we could have earned that 5th star.
Reviewed June 8, 2021
I had just gotten a 2011 car and Protect My Car came on the radio. I was trying to see what they were about so we went ahead with them. The rep was pretty good. I used the warranty for some minor issues. I expected them to pay a little bit more than what they did but it was okay.
Please let us know if there is anything we can do to help.
Reviewed June 7, 2021
I used Protect My Car for oil changes and their process was very easy. Customer service has always been helpful.
That is what we like to hear! We would also like to thank you for the five stars. We are glad that we were there to help you with your oil change. Your experience is the reason we do what we do! Please know that we will be here when your need us. Thank you for your comments and thank you for choosing Protect My Car. Please let us know if you have any questions or if there is any way we can help. Thanks again for your comments.
Reviewed June 6, 2021
Protect My Car is a good plan to have on a car. I got a great deal. The warranty is very valuable and it saved me a lot. If I didn't have the coverage on my car, I would be putting out more money than I have to. Customer service alos assisted me very well.
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. Thank you for your positive feedback and five stars. Your experience is the reason we do what we do! We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Thank you for being a valued customer and for choosing Protect My Car! Please let us know if you have any questions or if there is any way we can help. Thanks again for your comments.
Reviewed June 5, 2021
I've used Protect My Car for about three or four years. They've been doing a great job because I used them a lot. When I have a claim, my mechanic communicates with them more than I do because he knows what to tell them such as what needs to be repaired and be done to the vehicle. It takes time for the warranty to come up with an estimate. It's a process but it gets done. I am very satisfied and comfortable with Protect My Car.
Thank you for those great comments. We appreciate them very much. We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind. Please let us know if you have any questions or if there is any way we can help. Thanks again for your comments.
Reviewed June 4, 2021
When I looked for companies, I wanted to ensure that their prices were fair, customer service was fair, and they had good reviews. If something ever comes up, I would be helped. Protect My Car met those qualities. I had several claims and each time, they did what they said they would do and made it pretty simple and easy for the technicians to check in and call. I only wish Protect My Car has a mobile app that keeps all records of services such as dates of service, dates of payment, and what plan.
Thank you for taking time to provide your comments. It is very important to everyone here at Protect My Car that we provide the most professional and hassle-free service possible. We want to end each day knowing we have helped a lot of people with vehicle problems that could have ruined not just their day but their budget for months to come. It means a lot to get comments from our policyholders that let us know we are doing just that. Also, a mobile app is a wonderful idea, and we are currently working to get our online and mobile needs updated. There is not yet a timeline for those updates, but we are continuously working towards achieving those goals as a company. We are happy to have helped you with your repairs and look forward to doing so again when you need us. Thanks again for your comments.
Reviewed June 3, 2021
Protect My Car offered the best package at the best price. Their customer service was excellent. They were very helpful and they went the distance. They answered questions that they probably didn't really have to answer because they didn't pertain to the issue that my car was being seen for. That's always nice that they can take care of the consumer on every level, even if it's not related to the issue. I called first to find out how to do a claim and that was easy. They said, to just take the car to the shop and have them call Protect My Car. I thought I would have to fill out paperwork but it was no work on my part. They are amazing.
Thank you for your wonderful comments. We have shared your comments with all of our departments to let them know their hard work is appreciated. It really is a team effort here to make sure the coverage is hassle free for policyholders. It's comments like yours that let us know we are doing just that. That really makes our day. Please let us know if you have any questions or if there is anything we can do for you. Thanks again for those great comments.
Reviewed June 2, 2021
Protect My Car was the first company I called and it was a great service so I went with them. Their claim process was very easy. I will tell everybody about them.
Thank you for the 5-star review and for choosing Protect My Car to help you protect your car and your budget. We appreciate that very much and we know you'll save a ton of money with this coverage. Thank you, too, for referring friends and family to us. We will treat them with just as much respect as we do you.
Reviewed June 1, 2021
Protect My Car is a little less expensive than the other companies. Their reps were professional, knew what they were talking about and they worked with me on the price and got to where I could afford it. It was pretty good that they put in the oil changes in there, which was the tipping point where I went ahead and got it. So, I'm getting a little something back out of it. Having Protect My Car is a great value.
Please call us anytime you have any questions or if there is anything we can do to help out.
Reviewed March 28, 2021
I acquired a service from someone else then Protect My Car called me back. They offered me a better package and it was great. I've had the warranty for nine months and I've used it twice. They're fantastic. They were great about the things that they wouldn't cover. They said, "These guys are pretty expensive. You should go somewhere else," and they were right.
Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Protect My Car Company Information
- Company Name:
- Protect My Car
- Company Type:
- Private
- Year Founded:
- 2005
- Address:
- 570 Carillon Parkway
- City:
- Saint Petersburg
- State/Province:
- FL
- Postal Code:
- 33716
- Country:
- United States
- Website:
- protectmycar.com