Protect My Car Reviews
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About Protect My Car
Protect My Car is a premier vehicle service contract provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company aims to provide a hassle-free claims process and ongoing customer service.
- All services provided by Protect My Car employees
- In-house claims process for smoother experience
- Free oil changes and tire rotations with all policies
- Does not cover preexisting conditions
- Not available in AK, CA, HI, MO, OK or WA
Protect My Car Reviews
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- 4,948,604 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 9, 2021
I made a claim and I was told the amount of fixes is too big so they need to send an adjuster to verify. I was told it takes 24 to 48 hours. One week later with my car being at the dealership finally the adjuster arrived and upon “inspection” tells me the claim was denied and one of the reasons was a “modification” that the tires were too wide. When I got the warranty I asked them myself if they need the wheel specs (I had original tires at the time), and they tell me, "No, it doesn’t really matter what kind of wheels you have."
When I explain this to the customer service representative, they don’t admit they were wrong but instead they tell me “but sir there are other reasons to why your claim was rejected”. Another reason they said was, "You were recommended to fix the axels and refused the service," and then I have replaced that axel right after the visit at BMW. I was going to bring 2 more people at PMC but you guys are misleading and fraudulent. If you really record the phone calls then find my first phone call and see if I'm speaking the truth.
We understand your frustrations; however, Protect My Car does not mislead customers nor engage in unethical or fraudulent business practices. After carefully reviewing your account and all associated recordings, we found that you began your coverage on 8/25/21, and when asked, you stated there were no modifications. You said you had been in an accident a couple of years prior, broke the right wheels, and replaced some rims, but there was no frame damage. There was no further mention of your tires during those calls. On 12/2/21, your repair facility called in a claim for drive axle issues, and Protect My Car requested an inspection due to the extensive repairs needed. The inspection report found that modifications to the tires/rims were present.
Additionally, the repair facility provided your repair order history showing that you declined the same repairs on 8/18/21, which is seven days before you started your coverage. Unfortunately, we could not approve your claim due to the pre-existing nature of your needed repairs and the modifications that we did not know about. If you have any further questions regarding this claim or your canceled policy, please don't hesitate to contact Customer Loyalty.
Reviewed Dec. 9, 2021
I had tried to file a claim on my motor and on my engine and they didn't cover it. But they have been good by phone. I'm 65 and I'll be forgetting what they say 'cause I keep it in my thoughts and they have been beautiful with that. The customer service rate of Protect My Car is an A+. They were talking about giving me the answers when I would ask them what I need to do and the plan I had and give me just the thing that I need. I also had a claim that was covered. It went straight on through. They paid for it, fixed my car up on time and gave me a rental car. I also picked my car up on time.
Thank you for the 5-stars. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 9, 2021
Setting up coverage with Protect My Car was easy. The reps did well. I also like the oil changes, the discounts and the percentages off.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Dec. 9, 2021
Protect My Car's reps gave us whatever information that we needed, and as far as what was covered and what wasn't covered. The information was basic and straightforward. They gave us options but we stuck with the platinum that we had. Since we signed up, I’ve had to contact them at least about a dozen times. But other than that, the mechanic and the dealership we worked with already pretty much knew not to call us until they figured out the fee of what we were paying out of pocket before we did any type of payments. It made things easier. Having the extended warranty also gave us a little bit more of a fulfillment of protection and allowed us to take our vehicles out without a worry in the back of our heads that if something happened, we would not be paying a $5,000 to $6,000 fee for transmission. Instead, we'd be paying a percentage of the bill.
Thank you for the 4-Star Review! Providing our policyholders with good peace of mind is one of our most important goals, so we are delighted that our agents have provided you with a great customer experience. It really is a team effort here to make sure the coverage is hassle-free for policyholders. It is comments like yours that let us know we are doing just that. That really makes our day. Please let us know if you have any questions or if there is anything we can do for you. Thanks again for those great comments.
Reviewed Dec. 8, 2021
This was an experience like no other. I'm new to the plan and new to the city that I needed my car seriously serviced. Not only did she work with me to find a creditable dealer/garage, she went above and beyond and made calls to make sure that Protect my car would be honored. She called more than 5 places and more on her lunch. She made me feel valued. What a great experience.. I know I'll never get that type of service again. Molita **, what a pleasure to work with you. Thank you for all you did. The car was fixed and your time and efforts were truly appreciated. Thank you Protect My Car.
Thank you for the 5-stars and wonderful comments. It really means a lot to us all to know our efforts are helping give our policyholders good peace of mind, and we are very grateful to have Molita on our team. Please know that we have shared a copy of your review with her, and we are confident she will be thrilled to read this. If you have any further questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 8, 2021
I got unexpected help with my brakes. I was pleasantly surprised. I took my car in for state inspection and the brake caliper was frozen. Turned out to be a large cost and most of it was covered. They also paid for my tire rotation.
Thank you for your comments and the 5-Stars. We are very glad to have been there for you with your brake caliper repairs. Best of all, we will be there again when you need us. It means a lot to us to know our hard work pays off. Thank you for choosing Protect My Car. Please don't hesitate to contact Customer Loyalty with any questions.
Reviewed Dec. 8, 2021
I’m very pleased with the customer service of Protect My Car. The rep walked me through the whole process and explained all specifics regarding it. They are doing fine with everything else.
Thank you for the 5-Star Review! We are delighted that our agent provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 8, 2021
When I called Protect My Car, their customer service rep broke down what they cover then they gave me an amount and they negotiated an amount with me. I decided that I was going to bite down on it, so I took them and they’ve been good ever since. So far, I've had two new motors put in my car and had a few things done to it. They also fixed the clicking on my AC and they gave me an oil change and a tire rotation.
When I have a claim, I call them. But when I was got an oil change, I had the place call them and they took care of everything then the place gave me my car and my little paper back with the numbers on it. The payment was done before I left the place. The place called and got the job approved. And it didn't even take long. All in all, I've been dealing with Protect My Car for a few years now and their service has been very good.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 8, 2021
The rep of Protect My Car helped me with everything I needed help with. Submitting a claim was easy. However, after paying them $758 for my claim, and then the rotors were still rubbing and squealing, they said that I needed to pay them 300 to fix them. They covered some, but not all. I expected them to pay more than what they paid. The bill would have been $1,500 and I still had to come out of my pocket for most of that. But at least they did pay some. They also did a great job working with me. I had to get the brakes done and I knew that once he told me it was wear and tear and they couldn't cover it all, I understood that.
Thank you for your comments and the 5-stars. We apologize for any inconvenience that you may have experienced regarding your repairs. Providing our policyholders with good peace of mind is one of our most important goals. We are delighted to know we did provide assistance and if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Reviewed Dec. 7, 2021
My mechanic says that they are the best to deal with that he has ever dealt with. No hassles and very fast response. The cost is very well worth the coverage. I was very happy with the sales person I dealt with also.
Thank you for your comments. We could not have said it better ourselves. It really is a team effort here to make sure the coverage is hassle-free for policyholders. It is comments like yours that let us know we are doing just that. That really makes our day. Please let us know if you have any questions or if there is anything we can do for you. Thanks again for those great comments.
Reviewed Dec. 7, 2021
I ❤❤❤❤ Protect My Car. They are on time and very satisfied with the service. Told my family, friends and strangers. They are the best and mechanic likes them too. Never had a problem getting any work done to my 06 Yukon XL.
Thank you for your comments and the 5-Stars. We are very glad to have been there for you with your repairs. Best of all, we will be there again when you need us. And remember, for every referral who signs up, Protect My Car will send you a $100 referral bonus. They just have to provide us with your name and phone number. Thank you for choosing Protect My Car to protect your car and your budget.
Reviewed Dec. 7, 2021
I had a great experience w/ PMC. At first one of the representatives said I could not be covered, then a higher up said I was misinformed. They covered me and saved me a ton of money. It was well worth it.
Thank you for your comments and the 5-Stars. We are happy to have been there for you with your recent repairs. Best of all, we will be there again when you need us. It means a lot to us to know our hard work pays off. Thank you for choosing Protect My Car and being a valued customer.
Reviewed Dec. 7, 2021
Awesome, great, dependable, love the 24 hr service. Love the rewards points also too. Very consistent, great customer service also. They really care about the customers. I love the way they handle things. Thank you so much for all that you do.
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 7, 2021
My repairs were paid for hassle free. Fast friendly service, from live representatives. I ran into issue with the phone lines not allowing you to place back to back calls to customer care. The company is not open seven days a week so my car did sit for a day to wait for customer service to open.
Thank you for the feedback and the 5-stars. We are glad to meet our goal of providing a hassle-free claims experience with your oil changes and brake caliper repair. We have also requested our IT department to check the phone system for errors. Please don't hesitate to call Customer Loyalty if you have any questions or concerns. Thanks again for sharing your comments, and thank you for being a valued customer of Protect My Car.
Reviewed Dec. 7, 2021
Been having this protection since 2017. I’m happy with it. Comes in handy whenever I need a repair fixed. Fast friendly service when you call them. I had never had a issue with them. It’s a great investment to protect your car.
Thank you for the great comments and 5-star rating. Providing customers with peace of mind and hassle-free service are just two of our primary goals. We are delighted to know how much our efforts are helping our policyholders when they need that help. We will continue to work hard to meet and exceed your expectations, and please feel free to give Customer Loyalty a call with any questions or concerns. Thank you for being a Protect My Car valued customer.
Reviewed Dec. 7, 2021
Never will I ever suggest recommend or give you people the time of day. I will never deal With you people ever again or telling anyone to use your services. Never have I been so disrespected and you made no effort.
Protect My Car management team takes all such statements seriously. We are surprised by the 1-star rating and have thoroughly reviewed your account. We understand your frustrations regarding the non-approved repairs on your vehicles; however, the engine repair from November 1st was not approved due to the vehicle's continued operation while having known issues. Additionally, your other vehicle needed a plastic a/c vent, which is not covered under ANY service contract in the industry. If you have any further questions or concerns, please don't hesitate to call Customer Loyalty. We regret that we were unable to keep your valued business.
Reviewed Dec. 7, 2021
My expectations weren't met by Protect My Car, that's why I was trying to go ahead and cancel it. I was thinking that I could get some help and I wouldn't have to come out of my pocket. It was totally the opposite. I was thinking that anytime I had any problems, as far as with my engine and any type of situation, if I was paying on that on the regular, they can help me. But when I sent the car to Firestone, they couldn't fix the problem for me, some type of sensor. They replaced that and they charged me 400. But they paid for the roadside service. They helped me out with that.
We understand your frustrations and appreciate your feedback. After carefully reviewing your account, we found that Firestone could not repair your vehicle properly, so Protect My Car reached out to another shop, who agreed to assist with your repairs. If you would like that information again, please contact Customer Loyalty. Our hours of operation are Monday through Friday from 8:00 am to 7:00 pm EST, and Saturdays from 10:00 am to 4:00 pm EST. Thank you for being a Protect My Car Valued Customer.
Reviewed Dec. 7, 2021
Protect My Car's rep, Darren, was amazing but his hands were tied in how much he could do. He gave me a month free, which was nice of him. But other than not, when I took my car in because there were some sensors that were going off, I thought it would cost me just a $50 deductible. But instead, I walked out paying close to $400 with a $5,000 estimate, none of which was covered. So I was a little irritated by that. I quit my warranty with Protect My Car because I didn't know what I was paying for and the coverage that I was receiving was pretty minimal. So I went with a different company who covers everything.
Thank you for your comments. We are delighted to have Darren on our team and can't agree more with how amazing he is. We completely understand your frustrations and apologize for any inconvenience with your repairs; however, every state has specific laws and regulations concerning extended safety and emissions systems coverage. Protect My Car abides by all those state and industry-standard mandates and requirements to help protect all entities involved, including our valued customers. It's unfortunate that you chose to remove yourself from our services, but we are happy to know that you feel you found a company that covers what you need. If you have any further questions or concerns for us, please don't hesitate to contact Customer Loyalty. Thank you again for your comments.
Reviewed Dec. 7, 2021
Protect My Car is a good plan to invest in with your car. I had a good experience signing up with them. Making payments wasn't difficult, as well.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 6, 2021
Oil change... Followed instructions given after calling you people.... Dealer called you people...Got oil changed and paid for it upfront... Called you people... Followed instructions given by you people to send in receipt... Mailed documentation to you... Received no notification of receipt. The oil change was supposed to part of the policy. Way too much **! Not worth price.
Protect My Car management takes all such statements seriously and completed a review of your account. We found that On December 6th, your mailed invoice was received and reviewed. On December 8th, your reimbursement was approved and issued, so an agent attempted to call you, but there was no answer, and the voicemail was not set up. A specialist attempted to contact you again on December 16th with the same results. We would like to speak with you further regarding the matter at hand, so please contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 6, 2021
When I have a problem with my truck. I take it to the shop for repair. I love when you call me personally. To explain what is cover and how much I have to pay the help. A lot thank for always looking out for my best interest.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs as that's what a good policy is supposed to do. We look forward to helping you in the future when you need help. We are also delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Dec. 6, 2021
Very good company. I was referred to them and have not been disappointed. I would recommend them. The rates are reasonable. Benefits are good. Customer service is excellent and you can use just about any shop or dealership. Great job PMC!!
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 6, 2021
I explained the the representative what my problem was with the lights in my speedometer cluster. He told me that I was covered with the program I had but when it came down to the actual issue I was told that this item was not covered. This action is now costing me over $700 for me to pay out of my pocket. Once the cluster was removed it could not be put back in because of mileage fraud under law. I now have to pay for the testing and everything that led up to the removal of said item. Therefore Protect My Car is not willing to compensate me for any of the expenses that was done. I am willing to pay for the cluster if Protect My car would be willing to pay for the previous testing and the labor. I am asking for them to reconsider and help me by paying for what I just mentioned.
Thank you for your feedback. We understand your frustrations and completed a review of your account. When you explained that your dash lights were flickering on and off, you also stated that you thought it could be a switch located around the turn signal. Your agent informed you that your Select policy covered the turn signal switch and the brake light switch, but a diagnostic was needed to get the correct part numbers to confirm the repair could be approved. Your Select policy has a specific list of components covered under your policy, and the instrument cluster is not on that list. Please accept our apologies for any misunderstandings when you spoke with our agents. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 6, 2021
I love handing my card to the service guy. Comes back and tell me how much I owe for my bill. Thank you for great services when I need you. I also suggested Protect My Car to everyone I meet on a daily basis.
Thank you very much for your kind comments. We make it our mission to provide outstanding service and needed help to all policyholders. We are very glad the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 6, 2021
I've had numerous of car warranties and they can't even compare to Protect My Car. They would find reasons not to honor the warranty. Not this warranty company!! I've really been in some bad situations with my vehicle and Protect my Car has been my saving grace. I would definitely recommend Protect My Car to anyone! Thank you Protect My Car!!!!
Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad to have given you the help you needed, and we stand ready to do so again when the need arises. What will never change is our willingness to go the extra mile to help you when you need it. As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Reviewed Dec. 6, 2021
Dealer called PMC and the charge for service no problem whatsoever. Dealer said it was the most hassle free transaction he had experience. So far, I am extremely satisfied with PMC. I look forward and hope their service will continue in the future.
Thank you for your comments. Our goal is to handle all claims on a hassle-free basis, saving each customer not just money, but reducing stress and delays in getting you back on the road. Thank you for choosing Protect My Car. We are glad to be here to protect your car, your budget, and your peace of mind.
Reviewed Dec. 6, 2021
I have used their service as far as the oil change service. I needed to get the customer service number so that the guys could speak with the oil change guy and the customer service was great.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 6, 2021
I've saved so much money already on car repairs, oil changes, and regular maintenance. It’s super valuable to me.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Dec. 6, 2021
Protect My Car is good. I got my oil change. I called them, they went ahead and paid it right then and there.
Thank you for the 5-stars. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 5, 2021
The pandemic happened and I wasn't working but Protect My Car was consistent in calling me back and I was kind of irritated. I didn't have a job. But they helped out with the monthly payment. They figured out a price for me and I refer everyone that I know.
Thank you for taking the time to share your comments. We appreciate that very much. We know that one size does not fit all, and we are always happy to do everything we can to accommodate each customer on an individual basis. We work hard to make sure your experience with Protect My Car is a positive one and that the whole process gives you great peace of mind. Please let us know if you have any questions or if there is any way we can help. Thank you for choosing Protect My Car.
Reviewed Dec. 5, 2021
Protect My Car provides a good service. It’s just, unfortunately, the worst thing that happened to me was, when I needed my repair, it was a week before my policy kicked in. I had to pay for the main repair. Other than that, it seemed whatever they’re gonna cover halfway would have been nice. Hopefully, I'll be able to at least use it for an oil change, which I'm probably gonna have coming up here soon.
Thank you for sharing your experience with Protect My Car. We understand it is frustrating when repairs are needed but not addressable, and apologize for that inconvenience. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 5, 2021
I went up to Walmart and I purchased a card that they have up there so that I could purchase this item for my truck, ‘cause I didn't have a credit card or bank account. I purchased the card at $168 exactly and they wanted $150 to start the program. After talking to them, there was just $14 left on it the next day. I went to the dump, and I paid the dump, and they said, “Nope, you'll have to use another card ‘cause there's only $14 on this one.” I said, “I just put 168 exactly. I remembered exactly.” What happened was Protect My Car tried it three times and each time was supposedly for $50 each time. So, there goes three with the $150. You add the 14, there's 164. They're claiming that they never got it and they never did it.
I called the credit card company back and talked to them about it. They said, “Nope. You gave the information to the people and that's it, case closed, there's nothing we can do.” I fought with the people for three months to get that money straightened out. The only person besides the dump that I gave that information to was Protect My Car. So, something's going on there and somebody is ripping somebody off.
They told me that they were going to take care of any oil changes. They said, “Just take the card in and show it to them, and they'll take care of you.” I took it in but the people wouldn't honor the card. I called them back. They said, “We'll reimburse you.” I sent them the information. This is going on for two months now and I haven’t heard anything. They're also still taking money out of my account. I'm having them shut down as of tomorrow. I'm all done with them. I can't trust them. They can't pay me my $55 for my oil change, but they can take my money all right. I'm very dissatisfied with Protect My Car.
Protect My Car takes all such statements seriously. We have reviewed your policy and would like to speak with you further regarding your concerns. We apologize for any inconvenience and ask that you please contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 4, 2021
I signed up with Protect My Car for our Hyundai. We got verbal information but it took a long time to get information in the mail on the program.
Thank you for bringing this matter to our attention. We apologize for the time it took for you to receive your policy documents, and understand what a huge inconvenience it was. We are thrilled to see that you are using the benefits provided with your policy and if you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 4, 2021
The price was pretty reasonable and the reps when I signed up were pretty nice. Also, the plan offered to me was what I was looking for. So far, I've used the oil change and it went all right. They took care of it.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 4, 2021
I like the service of Protect My Car. I had an oil leak on my car last week. They fixed it. The claim process was nice and easy. They were all professional. When I called them, they answered their phone, got me serviced till I got what I was looking for. They do what they say they'll do.
Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. Please let us know if you have any questions or if there is anything we can do for you. Thank you again for your comments. We are glad to have you as a valued customer.
Reviewed Dec. 3, 2021
My rep told me that Protect My Car would be covering just about everything because my car was under 100,000 on the mileage. We went to California for Thanksgiving and came back. The light came on so I took it to AutoZone to see what it was. They said it was an emission thing so I took the car to Midas. The tech was talking about me paying for general maintenance which was fine. But when they set the emission thing, they said some kind of valve was involved. They're fixing it right now.
Protect My Car called to tell me that my claim for that was denied and they weren't gonna pay it. I have two vehicles under warranty. My other truck is under a different company and I haven't had an issue with that one. Protect My Car was cheaper so I went with them to see what was going to happen. Obviously, it wasn't very good so I'm probably going to end up canceling it and going with my other warranty.
Protect My Car takes all such statements seriously. We completed a review of your account, and although we apologize for any inconveniences, your coverage does not include the canister purge valve, an emission-based item. If you haven't had the opportunity to read your documents, please check out pages 10 & 11 for a list of your covered components. We strive to provide peace of mind during stressful breakdowns, so we apologize again for any inconveniences caused to you. Please don't hesitate to contact Customer Loyalty if you have questions regarding your policy or our claims process. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 3, 2021
I got a call from a gal named Lacey and I spoke with her. She gave me all of the information about Protect My Car, the cost and about what the coverage would be. She wanted the miles on the car but my husband was not home at the time so I couldn't give her the exact miles on the Jeep. I gave her what I thought the approximation was. I then spoke with my husband about it because he has a 10-year-old car and we were trying to decide if we were keeping it or selling it. At the end of the day, we decided to sign up for the warranties.
Eight days later, I called Lacey back to give the correct mileage so that we wouldn't negate the contract. She answered my questions and everything seemed to be up-and-up. I got the policies in the mail and went over them myself. Everything Lacey said was what was in the written contract. It was great. We recently had our Jeep in the shop and it was a $5,900 job. We paid $2,000. It saved us thousands of dollars just by having the warranty. I have given Protect My Car's number and information to one of my friends.
Thank you for the 5-Star Review! We are delighted that Lacey provided you with outstanding customer experiences and very lucky to have her on our team. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 3, 2021
I’m satisfied with Protect My Car. I didn't have a problem with them and the dealership didn't either when I used the warranty. Something in my fuel pump or the fuel pump was going bad. They had cut my muffler system from under there. The dealership called me back the next day and said Protect My Car okayed things. A lady wanted to know what did I do about my muffler and I told her. I also gave her Protect My Car's number off of that little card I carry.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your suspension repairs. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Dec. 3, 2021
Protect My Car does reimbursements. They really couldn't help me with some other stuff that I needed to be done to my car. But for the most part, it's good. I had a reimbursement for an oil change and a tire rotation, recently and it went well. It was in the shop for only a couple of hours. I just thought that the people were going to send out a check earlier than what they did. Also, when I was at the shop, my advisor said it was confusing to get in contact with somebody in claims to see what stuff was covered. Other than that, everything has been fine, so far.
Thank you for sharing your experience with Protect My Car. We understand it is frustrating when everything is not covered as expected and apologize for that inconvenience. Thankfully, you have our Select plan, which does list each and every component covered by the policy. Please look over that list and if you have any questions or concerns, don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 2, 2021
I had Protect My Car on my other car and it was good until one incident. The issue was supposed to have been covered and they said it wasn't under the plan. It was a misunderstanding so I let it go. In the past, they took care of whatever needed done with my car when I had a problem. And when I needed extended warranty, I put it on this car. For the free oil changes, I go in and say that I need the oil change. I let the shop see my card under this warranty and they take care of it for me. The transmission on the car that I have now started messing up and Protect My Car fixed it.
Thank you for your comments and the 5-Stars. We apologize for any inconvenience or misunderstanding with your previous policy and are very pleased to have helped you with your recent repairs and your budget. That's what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Dec. 2, 2021
Setting up Protect My Car took a while but their guys were very nice and very patient. They finally convinced me that the warranty was a good idea. I recently got a check for some oil change that I got done a few months ago. The only thing was I had to contact Protect My Car because we got a notice from one of the credit cards that we had set up the deduction for that they felt that it was a possible fraudulent situation. The credit card company didn't notify me it wasn't comfortable when they heard about it in Florida. We ended up having to change credit cards.
Thank you for your comments. Providing our policyholders with good peace of mind is one of our most important goals, so we are delighted that our agent provided you with a great customer experience. We also understand your frustrations regarding your credit card company and apologize for any inconvenience you may have experienced. Please let us know what more we can do to earn that 4th or 5th-star rating. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 2, 2021
My husband bought me Protect My Car for my 2014 Lincoln and I used it for an oil change at Express Oil Change. The shop won’t accept the warranty and I had to file for a reimbursement. It takes a long time to get the check and I don't like that. Other than that, I like the warranty.
Thank you for the 4-stars and sharing your experience with Protect My Car. A specialist contacted Express Oil Change and confirmed that they are willing to work with Protect My Car on your next oil change to check the process out. We then reached out to inform you of this but could not reach you. We left a message and sent an email, so please don't hesitate to contact Customer Loyalty if you have any questions. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 2, 2021
Today is the first day that I've used it in a while. I've called several times to cancel, but their staff was good at fishing and continuing to keep someone. I just tend to stay after so many times. If things did not work this time, I'm going to go with a more prominent group. But their customer service has been wonderful. Every person I talked to was good. They have a great team. However, it's the difficulty in maneuvering or navigating through the system on what is flexible and what’s non-flexible. It's not, really.
Thank you for your comments. Providing our policyholders with good peace of mind is one of our most important goals. We are delighted that your recent repair concerns were approved and completed. We are also happy that our agent provided you with a great customer experience, and we apologize for any inconveniences you experienced. If you have any other questions or concerns, please don't hesitate to call Loyalty at 844-556-4762. Thank you again for your comments. We are glad to have you as a valued customer.
Reviewed Dec. 1, 2021
The representative explained to me what Protect My Car was all about and I liked the idea of what was explained to me. If your motor messed up on your car and you don’t have that kind of money but if you got that insurance, they can pay for it as long as you keep the monthly bill up. What I'm getting right now from the service is the oil change. Protect My Car is doing what they said they were gonna do.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Dec. 1, 2021
I had one of Protect My Car's consultants call me and he explained in detail what the warranty company dealt with, how that worked, and how it would benefit me. He also explained about the deductible, what it would be, and everything that it would cover for the car. If the alternator or water pump goes bad, the cost of that will be a major. The probability of me having the cash in my pocket right then and there to take care of the repairs would be slim to none. It would therefore be better to have some protection on the car to cover me for that. I got a plan from Protect My Car and it is the best plan that’s gonna fit me. Overall, the service is great. When I'm driving, I feel secure because I'm not concerned about something really going wrong. If it does, I got that covered protection. So far, I only used the warranty for an oil change and that was free.
Thank you for the 5-stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Dec. 1, 2021
Protect My Car's rep over the phone was very professional. I've been with them for a year and their services have been good. So far, I did maintenance on the car and oil change. I have three oil changes per year. Customer service was very knowledgeable on the question I asked and they took care of everything in a real good timely manner.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Dec. 1, 2021
My rep was great. He explained the coverage to me. However, I gotta have service reports to do a claim but he didn't explain that to me. I got the fuel pump done on the car back in 2015. My gas gauge would read three-fourths of a tank, but the car would be empty. The car started doing that again a month ago. I took it to Rosemont, but Rosemont wasn't getting along with Protect My Car for some reason. They couldn't get what Protect My Car needed. They told me to take it out to Audi and Audi has had my car for 2 weeks now. They are telling me about the fuel and that I need calipers, struts, etc.
I asked them about a loaner car but they told me they don't have any loaner cars. I asked them again yesterday and they still said they don't have any. I reached out to Protect My Car about getting a rental car. They told me they couldn't get any rental car until the claim gets approved so I've been catching Ubers to work. It's been crazy and frustrating a little bit. I didn’t think it was gonna take this long. It’s easy to take my money every month but when I need to get something fixed, it's taken two weeks. That don’t make no sense.
Thank you for taking the time to share your experience with Protect My Car. We understand your frustrations and apologize for any misunderstanding. Your Customer Loyalty agent explained the policy according to documented specifics, but he is not a claims adjuster; therefore, he was unable to provide information regarding what is needed for a claim. Thankfully, you were able to speak with a claims adjuster for better clarification. We are very sorry for the length of time your vehicle was in the shop. We make every effort to have the claims process run as smoothly as possible, but sometimes getting the documentation needed can take time, whether the information is coming from the shop or the customer. Please let us know if you have any questions or if there is any way we can help. Thanks again for your comments.
Reviewed Nov. 30, 2021
Protect My Car is a decent service if you utilize it correctly.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 30, 2021
The rep just told me that Protect My Car is good and that I should get it, and if I break down, it will help me out. The windows are not covered though and I talked about that with the rep. Agencies should protect windows because it’s part of the vehicle. If the glass were to break, that's also a big expense for people. Protect My Car should add windows, even though it's not so expensive. In today's economy, a lot of people are poor. They wind up paying to protect the vehicle and they should protect the windows, too. It would be worth everything because even windows bust or somebody can crack them.
Thank you for sharing your experience with Protect My Car. We understand it is frustrating when some items are not covered and apologize for that inconvenience. Our policies are intended to help our customers with mechanical breakdowns, which are almost always unexpected and very costly. Adding additional maintenance services to a policy would make the policy's monthly cost too expensive for most people, especially for those on a budget. We are looking at starting a maintenance program that could be added to a plan; however, that concept is still in the early stages. Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed Nov. 30, 2021
The rep of Protect My Car explained the coverage well and the service I got was beautiful. The little part I already had, we got taken care of. It was good. We had an oil change and a tire rotation. They did that and I appreciate it. But when I took it up to have it repaired, I got a red light on. It was some electrical part of the transmission, it’s the switch inside of the transmission and they told me they don't cover that. They only told me that after I had put the car in the shop and done the repair. I had to pay $500 to get that light for that. If in the future I have a problem and they say they cover the electric part, and it is something about the electric, I hope they cover it. I don't want to get it in the shop and then they call and tell me, “We don't cover that part.” And they say in their advertising, “We cover the electric system or the fuel system."
Thank you for the 5-stars and for sharing your experience with Protect My Car. We are delighted to have assisted with your oil change and tire rotation and apologize for any inconvenience with your repairs. We would like to speak with you further regarding this matter and ask that you call Customer Loyalty to review the claim again. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 29, 2021
These guys were cool until time to fix my BMW. They asked for service records. I sent them in and was still denied service. I wouldn’t recommend to me worst enemy. Had me thinking we was all family till it was time to get to fixing but you live and you learn I guess.
Protect My Car management team takes all such statements seriously. Therefore, due to the severity of your comments, a thorough investigation of your account was completed, and while we understand your frustrations, Protect My Car does not mislead customers or engage in unethical business practices.
You started your coverage on 4/1/21, and over the next seven months, Protect My Car paid over $5800.00 in repairs and maintenance for your BMW, including two oil changes, a radiator, and the front control arms. We are sorry you felt the need to leave a 1-star review after all of the assistance Protect My Car has provided.
The only reason your current transmission claim has not been approved is that our 3rd-party inspector, hired to confirm there were no pre-existing issues, reported that you have modified tires and a transporter tag on your vehicle. When you initially started your coverage, you were asked if there were ANY modifications or if the vehicle was used for commercial use, and you replied in the negative. If you would like more information, please don't hesitate to contact Customer Loyalty.
Reviewed Nov. 29, 2021
Protect My Car's service is excellent. With the oil changes, I save so much money. With the tire rotation, it keeps me from having to buy more new tires because once you keep those tires rotated that saves too. Protect My Car is right there when I need them. When I had a flat, they took care of it. They made sure that the person who came to see my tire was able to change the tire out.
The first time I used them, I kind of had a little problem because the guy at the dealership where I took my car to get serviced was inexperienced. He claimed he had a problem with getting the payment approved. But the second time that I went, the guy went on ahead and called Protect My Car. All I had to do once the service was finished was collect my keys. It went smoothly. I am so glad to have Protect My Car and I would refer it to anybody. I have referred it to a lot of my friends because it pays for itself. Anybody who buys a used vehicle needs to reach out and find out the big savings that Protect My Car gives them as a customer. Not only that, Protect My Car calls, checks on me, and makes sure that my services are done right.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your oil changes, tire rotations, and your budget. That's what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Nov. 29, 2021
I had to redo the clutch and the master cylinder for the clutch. The claim didn't get approved because it was a clutch and Protect My Car doesn't take care of clutches. They would have approved the master cylinder but the dealership gave me a percentage off of the work because I had the clutch done with the master cylinder. It didn't make sense for me to go to Protect My Car for the master cylinder because I would have ended up paying slightly more if I went to Protect My Car to cover it. But Protect My Car has a value to it, so I would recommend it.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call for any questions or concerns you may have. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 29, 2021
Protect My Car is a good company to use. I hadn't had an opportunity to use it, but the oil change. I love that I can go in there and get my oil changed. However, it takes a minute for them to call to get the oil change. It usually takes them 15 good minutes to be on the line and I have been turned around. They'll say the system’s down because I'm assuming they don't want to go through that process. But once they get on the line, they give them what they need and we go from there. I pay whatever they ask me to pay, that wear and tear part of it.
Thank you for your comments and the 5-stars. We apologize for any delays that you may have experienced while getting an oil change, but we know you are going to save a ton of money with this coverage. If you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 28, 2021
Protect My Car was very accommodating. I was a little leery at first about paying so much for a warranty, but they gave me a fair rate. It was awesome. They're paying for my oil changes and tire rotations. What I did not like was that they sold me a warranty, but there was an upgrade to the warranty that I could have gotten that I don't think I was offered. When I had a breakdown, that wasn't covered. But I did not know that it could have been covered had I gotten the right plan.
Thank you for your comments and the 5-Stars. Providing our policyholders with good peace of mind is one of our most important goals, and we apologize if you feel that you received less than an exceptional customer experience. Currently, you are in our Driveline policy with a $0.00 deductible and a specific list of covered components. Any other plan would provide you with either a 25% or 50% deductible, and the monthly price may increase as well. If you would like to get a quote for another plan, please don't hesitate to contact Customer Loyalty, and an agent will be more than happy to assist. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 28, 2021
I had Protect My Car for seven years and then when my car got older, they dropped me from the best policy that I've ever had to some mediocre policy that didn't cover anything. So, I dropped them. Then I got a newer car. I said I'm gonna give them a try again. Right now, I don't have really any complaints with Protect My Car, except I don't know what's not covered until something breaks down on my car and I gotta take it to the shop. Then I gotta pray that Protect My Car will cover it.
My headlight went on my car. It's not a typical headlight where you could just take the cover off and change the bulb. You have to go and take parts to loosen my car in to order to get to the bulb. Protect My Car didn't cover that. There was something else that they didn't cover and CarShield picked it up. Right now, the only thing that I'm using Protect My Car for is my oil changes. The process with that has been very easy. It's one of the best services that Protect My Car offers.
Thank you for the 4-Star Review and for choosing to return to Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 28, 2021
This is my second warranty that I've purchased with Protect My Car. Maintaining a car can be expensive but with the assistance of Protect My Car, it helps out a lot. I have filed plenty of claims with them. On my Honda, I had about 12,000 worth of work done and came out of pocket half of that. Protect My Car usually talks to the service advisor about what needs to be done, and they usually listen to the service advisor. Protect My Car is not a scam and I already referred about 20 people to them.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car. And remember, for every referral who signs up, Protect My Car will send you a gift card. They just have to provide us with your name and phone number. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 27, 2021
PMC had a decent rate and I'm glad I did the coverage with them. They have been extremely professional. They're call number and the shops don't complain to me. The delay is a little bit too long but that's normal. But having my oil changed was one something I screwed up. I was at Firestone and got a little upset with them. I forgot to let them know but they know I've been doing it with PMC. They ended up charging my card.
Thank you for the great comments and the 5-Stars. We make it our mission to provide outstanding service and needed help to all policyholders. We are happy that you spoke with a specialist recently to get the information for your oil change reimbursement. It is always nice to know that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. It is nice to know that you can save far more than the policy costs simply by using the policy benefits. That is how you know you have the right coverage. Please call us anytime you have any questions or if there is anything we can do to help.
Reviewed Nov. 27, 2021
They told me that long as I maintain my car, Protect My Car should be able to cover me. But when I had an issue come up with my trans coolant line that had a leak in it, they didn't cover it. So I had to come out of pocket. The only thing that I did use was the tow company that Protect My Car uses. Protect My Car should be a little bit more transparent, not just for trying to make a sale.
Our apologies if you found your customer experience with Protect My Car unsatisfactory, as we strive to provide the best service in the industry. After careful review of your account, we found that you had our Select coverage plan, which provided a specific list of components that could be approved. We were very transparent when we explained that Protect My Car would cover anything on that list as long as proper maintenance is completed. Again, we are very sorry if our agents caused any misunderstanding and would like to speak with you further regarding your concerns. If you would like to talk with a specialist, please call Customer Loyalty at your earliest convenience. Thank you for your feedback.
Reviewed Nov. 27, 2021
I was impressed with the professionalism of Protect my Car's rep. He did a good job. I will highly recommend Protect My Car.
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 26, 2021
Initially, it was my transmission work. I took the car to the shop. The mechanic diagnosed it and told me it was the axel. He told me other issues too. I didn’t have the funds for everything to be fixed right then and there so I said I’d bring it back at later time. But Protect My Car paid their portion and everything was good.
Thank you for the 5-Star Review! We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 26, 2021
When I spoke to the rep, it was a very positive feeling. She was very encouraging and willing to meet my goal of payments. Immediately, I changed from CarShield. But CarShield insisted that they give me less, and they did, and with the same benefits. There weren't any perks though with Protect My Car. Other than that, a plan like this is like a security blanket for a woman, especially with a low-income budget. Because if anything goes wrong with my car, like I when I needed an oil change, immediately, they served me and got everything covered with that. The person that did the oil change for me was satisfied with the business with ProtectMyCar. I have gone by to my original warranty, CarShield but I encourage you to try ProtectMyCar as well. I refer you to both warranties.
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. We strive to offer the best service in the industry and providing our policyholders with good peace of mind is one of our most important goals. We are sorry to hear you decided to purchase coverage with an industry competitor, but please remember that Protect My Car will be available if and when you need us to be. Thank you again for your review.
Reviewed Nov. 26, 2021
They're really great. I enjoy talking to the customer service people because they're for the people that drive the cars. They realize people need their cars. I didn't got the free oil change and tire rotations and I didn't have any problems with it. It was very convenient and the service was perfect. I loved it. Everything, so far, is very good with Protect My Car. They have in-house service and for me, that's good.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are happy to have assisted with your recent oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 25, 2021
I liked the price that was offered by Protect My Car and there were not a lot of upfront fees. Their rep explained well what the protection was going to cover. The only problem I had was the shop was a little concerned because on my card, it reads 51,000 miles but my car is over 51,000 miles. What they did was put the mileage that I had to achieve before the policy would go into effect. That was a little confusing.
Thank you for the 5-Star Review! Our apologies for any confusion with the policy documents. However, we are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 25, 2021
Their submission process was difficult. They wanted me to submit some maintenance stuff for them to see if I have been doing the upkeep of the car. I had done that and they've just been giving me the runaround. But I would still recommend Protect My Car because it’s different strokes for different folks. Others might not go through what I'm going through.
Thank you for this feedback. We greatly appreciate it and take all concerns seriously. We understand your frustrations and apologize for any inconvenience you may have experienced. We make every effort to assist customers with repairs to their vehicles, and there are seldom any issues with approving claims. Your service records are currently being reviewed, and your trusted advisor will contact you as needed. We have requested that the review be expedited due to the length of time your claim has been active. If you have any other questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 24, 2021
I signed with Protect my Car and ended up having a terrible experience. I had my oil changed. They told me if the light didn't go out, I needed to bring my car in. I took it in and the shop said they were going to need it for a few days and that I would need to leave it. I hadn't made arrangements for somebody to pick me up or bring me back. I told them I would do it the next day, which happened to be on a Friday. I made arrangements for the car to be towed to the service department of the dealership. They came and picked up the car. They told me they weren't going to start until Monday and that it might take three or four days.
Since I hadn't heard from them the next Friday, I went in and asked what the status of the car was. They told me they didn't have it. They looked around and they found it next door on the new dealership’s lot with the keys in it. The people who picked up my car didn't give the keys to anybody and tell them that the car had arrived. I was very fortunate that my car wasn't stolen.
The shop fixed the car and something else was done. But I wasn’t going to have the dealer do it. I was gonna have a mechanic do it. I called and made arrangements. I then waited an hour or so and I called the mechanic and asked him if the car had arrived. He said no so I called back and the dealer said they didn't know what had happened. They said the car would be picked up within 15 minutes. I waited another hour and it still wasn't picked up. I called back and the people said then they didn't show a record of it ever that it was supposed to be picked up. By this time, it was on a Friday again. It was later in the day and they said it was too late to do it so they would have to do it the next day, which they did. All this time, I had to use somebody else's car and was back and forth with them. I wouldn't recommend Protect My Car to anybody else.
Thank you for bringing this matter to our attention. Protect My Car management takes all concerns seriously and is in the process of reviewing your account for a better understanding of what transpired. We do understand your frustrations while using your roadside assistance benefit and apologize for the terrible inconvenience. We would like to speak with you further, regarding your roadside experience, so please call Customer Loyalty at 844-556-4762.
Reviewed Nov. 23, 2021
Signing up was a good experience. So far I had to get an air conditioning unit and a power window problem. I wish Protect My Car did brake systems, but they don't. But they covered mostly everything. I had problems getting my parts, so I only had to pay a $100 down payment. I wish I wouldn't have to put down payments when I needed parts fixed on my car. I paid insurance already, why should I have to pay a down payment to get my car covered? Other than that, it was a good experience.
Thank you for sharing your experience with Protect My Car. We greatly appreciate the feedback and apologize for any inconvenience with your parts. We reviewed your account and as of the end of October, you have a $0 deductible. If you have any other questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 22, 2021
The wait time is very long when I was trying to do a claim like when I get my oil changed. I had to call ahead of time before I got there. Other than that, Protect My Car honors what they say they are gonna do. I'm quite pleased with the coverage. They are very affordable and economical. The customer service is great. So far, so good.
Thank you for taking the time to share your experience with Protect My Car. We understand your frustrations and apologize for any inconvenience you have experienced. We are aware that our call volume can sometimes exceed expectations, so we are currently incorporating many changes to manage our call hold times. We greatly appreciate your comments and feedback and thank you for being a valued Protect My Car customer. If you have any other questions or concerns, please don't hesitate to call Customer Loyalty.
Reviewed Nov. 21, 2021
I used Protect My Car to get my air conditioner fixed. They were quick and everything is okay.
Thank you for the 5-stars and your comments. It really means a lot to us all to know our efforts are helping give our policyholders good peace of mind. Please let us know if you have any questions or if there is anything we can do for you. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 20, 2021
Everything is good with Protect My Car. I like their price and the rep I worked with was perfect.
Thank you for the 5-stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Thank you for choosing Protect My Car for your repair needs and budget.
Reviewed Nov. 19, 2021
All of the things that they were offering and policy that I was eligible for was perfect for my budget. When I ended up having to use it, it really came in handy. My car shut off on my way to work. I ended up needing a new alternator. When I got to the shop, I gave the tech the number that he was supposed to call before he touches my car. When he called, Protect My Car needed to verify that it was me. Once they do that, I had to pay my deductible, which is only $100. And I got a brand new alternator out of the box. My car was back on the road within the day.
Most people think that when you have an older car that's when you need stuff like a warranty and that the dealer coverage is just enough. But then it always seems like as soon as that coverage runs out, something breaks, and then you're left with the whole bag.
Thank you for your comments and the 5-stars. We are very glad to have been there for you with the alternator repair. Best of all, we will be there again when you need us. Thank you for choosing Protect My Car to protect your car and your budget.
Reviewed Nov. 18, 2021
I thought it was a prank that I would be able to get a free oil change, but come to find out, it wasn’t. The guy kept asking me for some numbers and I told him I didn't have anything. I don't believe in giving out my information because there are many people who would hack in and scam. Everything turned out to be fine.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 17, 2021
The reps answered all questions and concerns that I had. They were very thorough going over the packet, what’s all included, and how they worked. I just had a claim where my timing belt went out. I had to get a new one and that was a lengthy process because Protect My Car had to send out the inspectors and everything had to be done. The staff wanted to do the engine instead so Protect My Car had to have a specialist come out and check it. Since there was nothing wrong with the engine, they just decided to fix the timing belt. Then they only paid $90 for a rental, and I had a rental for a month, so that was the only worst thing about them.
Thank you for your comments and the 5-Stars. We work hard to make sure your experience with Protect My Car is a positive one and that the whole process gives you great peace of mind. If there were any inconveniences, we extend our apologies. We will continue to work hard to meet and exceed your expectations, and please feel free to give our Customer Loyalty Department a call if you have any other questions or concerns. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 16, 2021
This company was a rip-off! They did everything in their power to not cover my transmission. They even lied and said my transmission had leaks and also said it did not have a gasket when they inspected it. It was all a lie because I changed the transmission fluid and filter myself and used a reusable gasket. DO NOT DO BUSINESS WITH THIS COMPANY!
Protect My Car management team takes all such statements seriously. Due to the severity of your comments, a thorough investigation of your account was completed. You signed up on October 1, 2021, which began a 30 day AND 1,000-mile grace period. On November 4, 2021, five days after your grace period ended, you called Customer Loyalty and requested an agent explain the claims process to you. Five days later, on November 9, 2021, your repair facility called to start a claim for a transmission. We requested the services of a 3rd-party inspector to verify that no pre-existing issues were present due to the timing of the needed repair. The inspector found that the leaks were present before your shop visit and that the pan was not properly sealed. The seal was not in place, and only sealant was used, which did not correctly stop the leak. The inspection report also indicated that the leak was not fresh and not new, as the amount of grime build-up and fluid on the frame indicated long-term leaks. We apologize for any inconveniences and would like to speak with you if you have any further questions or concerns.
Reviewed Nov. 16, 2021
When I found out I had the wrong contract, Protect My Car made me pay more money again. They should have gone ahead and used what I already paid and applied it towards the new contract, but they didn’t. I had to pay another fee and that was more money out of my pocket. Then sometimes, I wish they were a little bit faster with the dealerships. Dealerships sometimes don't wanna take a warranty because of the holdup, like when they’re trying to get us in and it's COVID-19 and they have so many cars, when they go to run the warranty, they'd be saying that they're not getting any reply back. We have to wait.
I felt kinda frustrated. I just want to get it in and get it out The guy said they were not responding back. Then Protect My Car got back to the dealership a few hours. Overall, I feel more secure with Protect My Car. I had one claim with my alternator on my car and it went well. The only thing about it was that there was something wrong with where I took it to. I should just stick with the dealership.
Thank you for the 4-Star Review and for choosing Protect My Car. We apologize for any inconvenience you felt, and if you would like to speak with an agent for more information, please don't hesitate to contact Customer Loyalty. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Nov. 15, 2021
There was a lot of information that we had to provide backward and forward. It took a couple of days, but it was okay. It's just that sometimes some of the information might need to be clarified ahead of time. Initially, everything seems to be very positive, but there's some information that was kind of overted as we learned later on after we had gotten it. We had to have work done on my wife's car and it ended up not being able to be taken care of because there was some underlying stuff that we had no knowledge of, and so they were not going to take care of it although we understood afterward.
I'm not 100% satisfied with the program because of the ultimate process that we went through with my wife’s vehicle. It was like we need to be auto mechanics and know different things beforehand in order for us to deal with the programming itself. They let you know that certain things have to be done. But of course, there are always timelines we didn’t know. I would caution anybody that I would recommend Protect My Car.
Thank you for taking the time to share your experiences with Protect My Car. We are the most transparent company in the industry and pride ourselves on providing consumers with the best breakdown coverage available. If you have experienced anything other than outstanding experiences with Protect My Car, we extend our apologies. We work diligently to provide information to customers in a clear and precise manner, so your feedback is greatly appreciated. If you would like to provide additional feedback or have your claim re-reviewed, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 14, 2021
The rep did a good job and the service has been treating me well. I went to Jiffy Lube and did an oil change. Protect My Car already had an account with them and all I did was sign some paperwork. They covered it all.
Thank you for the 5-stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Thank you for choosing Protect My Car.
Reviewed Nov. 13, 2021
Protect My Car always picked up when I called and they always got back to me when I emailed them. For the most part, there was a lot of communication and the response time was really good. But when I had a claim, that took a little bit of time because they had to be reviewed, especially when they were X amount of money or X amount of money over.
The first time I had a claim, the shop found something wrong and it was a $2,000 repair. Protect My Car took care of that and I was paid fast. It was exactly how they said it was going to be. On my second claim, it was going to cost $20,000. The motor had a little bit of issues and the dealer said to rebuild was gonna be nearly the same. It was so much money and Protect My Car really nitpicked the claim. They found something that they denied the claim and that put me in a hole. Customers should read the contract step-by-step. If the claim happens to be as big as mine, the warranty company is gonna follow each word by word.
Things can hit you out of nowhere and the next thing you know, you're stuck with a big bill. A lot of times depending on your car maker or what type of car it is, you have to go through a dealer and those guys don't work for anything less than 175 an hour plus whatever part. The only part they order is the original OEM. It really gets expensive really fast. I always advise people to get a warranty if their car is around 50,000. 100,000 is not even worth it. Warranty companies are not going to warranty a 100,000-mile vehicle when they know something's gonna go wrong really soon.
Thank you for taking the time to share your experiences with Protect My Car. We apologize for any inconvenience, as we make every effort to assist customers with repairs to their vehicles, and there are seldom any issues with approving claims. Unfortunately, after reviewing your account, we found that we could not approve any further repair assistance due to the modification to the exhaust system. We understand your frustrations because of the previous repairs we did assist with; however, Protect My Car was not informed of the modifications upon sign-up and the added Muffler Delete Air Intake was not found until a 3rd-part inspector examined your vehicle. We regret that we were unable to keep your valued business, but please don't hesitate to contact Customer Loyalty if you have any questions or concerns.
Reviewed Nov. 12, 2021
The guy I talked to at Protect My Car was very a personable fellow and explained everything. They said they would pay for an oil change and they did. It took a while at the oil change facility to understand what I was talking about. But once they made the call to Protect My Car, they said I was okay so it was good.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 12, 2021
I advertise Protect My Car at my mechanical location at the shop we work at. And I've used them in the past before I decided to get the service for one of my vehicles. It's easy to work with them. They're just straightforward with everything. The only thing that I was concerned about was they offered me a plan and they went over everything that was covered. But they told me that my turbo wasn't covered under the plan. And they didn't give me an option as to why. I don't know if that was just the stipulation, that they just don't cover those. But it was my understanding they had different options. Everything else been good.
Thank you for the 5-stars and the advertising! We greatly appreciate you taking the time to comment. All of our policies have qualifiers that must be met, and your vehicle met the qualifications for one of our top policies, with a specific list of covered components. Your level of coverage, unfortunately, does not assist with the Turbocharger. If you would like more information regarding all of our policies, please don't hesitate to contact Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Thank you for being a valued customer.
Reviewed Nov. 11, 2021
I was driving and I heard Protect My Car on the radio, and I went with it. But it turned out to be good because it was very helpful. The customer service was good, as far as waiting for service with tow trucks. It's the different companies that they work with that were a little difficult at times. Other than that, everything with the actual Protect My Car was okay. I had to get a switch in the window replaced. And since it was electrical, they assisted with that. And every time, if my car got a flat tire or I lost my keys in the car, I would have someone come out easily.
Thank you for the 4-Star Review! Providing our policyholders with good peace of mind is one of our most important goals. We are delighted that our agents provided you with outstanding customer experiences, and we apologize for any inconveniences you experienced. Please feel free to give our Customer Loyalty Department a call to discuss any other issues you may have encountered or provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 11, 2021
The rep started me with a decent price on the policy. However, I don't know if I'm gonna be with Protect My Car much longer because my mom had them and she recently dropped them off. She had a situation with her car to where she pays on her car as well for Protect My Car, and it said that her engine was covered. But her engine wasn't covered. Protect My Car ended up giving her a couple of months back. In the fine print, it says that if your engine has been reset, it's not covered. No one talked to me about it and I don't have time to be paying as much as I'm paying Protect My Car a month. I pay more with them than I do my phone bill. If I need them and it's in my policy that it's repairable, and I hear something like my engine has been reset -- which I'm not a mechanic, so I have no way of knowing if that ever happened -- I’m gonna be pissed. So, I'm shopping around.
Protect My Car covered my oil changes, which was nice, and I had one major claim of 600 bucks. The guy who did my car said that he has never seen a warranty this good, to where you send in the work and they give you no hassle. So, that made me confident. Then, the situation happened with my mom. But I've still been paying Protect My Car. I'm going to stick it out for a while longer and see.
Thank you very much for sharing your comments with Protect My Car. While we understand your frustrations, we also abide by industry regulations and guidelines. We pride ourselves on our integrity and transparency and make every effort to assist customers with repairs to their vehicles, so there are seldom any issues with approving claims. Providing our policyholders with good peace of mind is one of our most important goals and we stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know.
Reviewed Nov. 10, 2021
When Protect My Car is dealing with a dealership, it seems they don't ever get in touch with each other. I'm on hold for a long time and it's hard to get somebody on the phone. I wish they were more available. Even when I had to call to see if something was covered, the wait time was long. I wait but sometimes it’s frustrating. Also, some of the stuff I thought would be covered is not covered. Other than that, everything's good. Protect My Car covers a lot of the bigger stuff.
Thank you for sharing your experience with Protect My Car. We understand it is frustrating when there are extended wait times, or everything is not covered as expected, and we apologize for that inconvenience. Our policies are intended to help customers with mechanical breakdowns, which are almost always unexpected and costly. Vehicle breakdown policies do not cover the cost of maintenance or wear and tear items to keep lower policy costs and provide help for unforeseen breakdowns. After reviewing your account, most of the unapproved repairs seem to be maintenance or wear and tear items. Also, we have recently taken steps to decrease our wait times, and you should notice those changes very soon. If you still have questions, please don't hesitate to contact us to review your coverage. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 10, 2021
I liked what Protect My Car had and what they said. They gave me all the benefits and all the information I needed when they answered my question. They also gave out information as to how I wanna pay it, and when I did that, everything was smooth, and how the lady told me when they would be effective. I like that they offer free oil change and everybody doesn’t offer that.
Thank you for those great comments. We appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process gives you great peace of mind. Please let us know if you have any questions or if there is any way we can help. Thanks again for your comments.
Reviewed Nov. 9, 2021
When I first filled out the stuff to get Protect My Car, I told them I had the top of the line coverage. I was supposed to have the Platinum, but the guy and I were debating about the monthly price, and he wound up giving me the package that was one lower than the Platinum. When I went to get something done, it wasn't covered. But it was covered on the Platinum. I'm like, "But that's what I had for the first time." I wanted to upgrade. After I found out it was okay, I had to wait another 30 days, even though I was already a client of theirs. I love the fact that they give me two free oil changes a year. But I haven't had to use them for anything major yet. My sister asked me about the warranty that I have and I referred Protect My Car to her.
Thank you for the 4-Star Review, and we are thrilled you were able to speak with a specialist! Providing our policyholders with good peace of mind is one of our most important goals. We are delighted that our agent provided you with a great customer experience, and we apologize for any inconveniences you experienced. If you have any other questions or concerns, please don't hesitate to call Loyalty at 844-556-4762. Thank you again for your comments. We are glad to have you as a valued customer.
Reviewed Nov. 9, 2021
Protect My Car had reasonable plans. I used them for an oil change and the claim went straight through. The process did not take long.
Thank you for taking the time to share your comments. We appreciate your feedback very much. We are very pleased to have helped you with your recent oil change and we look forward to helping you in the future when you need assistance. Please call us anytime you have any questions or if there is anything more we could have done to get that 4th or 5th star. Thanks again for your comments and thank you for being a valued Protect My Car customer.
Reviewed Nov. 8, 2021
I had to have an alternator replaced on my front tire and they took care of it.
Great comments and we thank you for providing them. Good peace of mind is what this coverage is all about. We are very happy to have been able to help you with the suspension repair for your vehicle. It really makes sense to protect yourself against these costly repairs. The best part is, we are here to help you the next time you need us as well. Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.
Reviewed Nov. 8, 2021
When I first set the thing up, I said that it should be the same coverage I had with the other company. I wanted the main components among vehicles to be covered in the event that something goes wrong. My car is 2015 and so it's going on seven years, and it hit the 100,000-mile mark. I haven't used the services yet but I hope I'll have a pleasant experience and not get denied ‘cause I’m paying $100 a month. But it was good that I was able to get a free oil change with Protect My Car. It usually costs me more than 60 bucks.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers.
Reviewed Nov. 7, 2021
I took my car in for my free oil change. This is my 3rd or 4th one since I got the coverage. Saves me $100+ every time I do it. I've never had a problem getting it covered. Had my tires rotated last time, also, for free. I've already gotten 2 of my friends to get this coverage, so obviously I am extremely happy with my purchase. They knew what they were doing when they offered free oil changes with coverage. I think it's one of the best business practices I've seen: keep the car in good repair and they won't have a lot of claims to pay. GENIUS!
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil changes, and we know you are going to save a ton of money with this coverage. Also, remember that for every referral that uses your name and phone number to sign up, you will receive a $100 referral bonus. If you have any questions about coverage, please don’t hesitate to reach out to Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 7, 2021
The service has been good. I haven't used Protect My Car much, but when I have used it, it was good. My car engine went out and they towed it to Kia for me.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 7, 2021
When I purchased the truck with 150,000 mileage, it came with a three-month warranty. I got Protect My Car on the third day of me having it. They got the 30-day and 1000-mile that I had to go over before they could cover me. Then I was in the second month when my trans went out. I was also four weeks away from my deadline on my other warranty. Initially, I reached out to Protect My Car. I also reached out to the dealer where I got it from and let them know that I was within the miles deal of their warranty and the timeframe. Protect My Car said they would contact the shop where I got the car at and they would fax over the paperwork.
That weekend, Protect My Car started getting the ball rolling. I talked to somebody there and she needed to see all the maintenance that was done on a car. I said that I only had the truck for a good two months and I spent approximately 3,000 altogether on accessories and things that were needed. They sent the adjuster out. He checked everything and he quoted prices. Also, at this point, I still haven't heard anything from my other warranty company.
The adjuster got back with me at the end of the weekend and said that they were going to cover it, either providing me a trans or getting me a trans and they'll cover 75% of it. I said okay and I hung up the phone. Then he called me back two minutes later saying that I was already covered by a warranty company. I told him, yes, but I haven't heard anything from that company and I didn't even know if they were real at that point. He said that the shop emailed and sent over the warranty company's information. I didn't know why the shop did it. I also didn't know if it was an error. But that didn't make sense to me.
We had to get a rental car every day for two months. I work 45 minutes away. My wife go to school, got three kids that we have to pick up from daycare and school, and our whole life was just on pause. Some days on the weekends, we didn't have it. We turned it in, just trying to save us a couple of dollars. I also tried to see if we could get reimbursed.
The guy called back from Protect My Car and said that they would not cover my trans because I was already covered by my warranty company. I asked him what does that have to do with it? I was choosing to go with them. I didn't see this in the contract. It's not like my warranty company is stepping up and just ready to pay for it. He could have told me that they could reimburse me on the rental. He didn't say, "If you don't hear nothing from your warranty company, then we’re gonna take it back with us in a timely manner.”
My warranty company ended up getting back to me two weeks later. They provided me a rebuilt trans and I still paid the percentage. They covered $60 an hour for the mechanics and the charge was $80 an hour. I walked away with a $700 bill for a new trans. That was a really good deal. But it wasn't Protect My Car that did it. They backed off.
Protect My Car management team takes all such statements seriously, and we are surprised that you felt a 2-star rating was necessary. After carefully reviewing your account, Protect My Car found that you were still under your dealer warranty when your claim was submitted, so we, unfortunately, could not approve your repairs through PMC claims. As you may know, the dealer warranty will always supersede extended coverage via a 3rd party company, so we did everything we could to provide the needed information to your repair facility. We apologize for any inconveniences and would like to speak with you if you have any further questions or concerns. Thank you for taking the time to provide your comments.
Reviewed Nov. 6, 2021
Protect My Car has awesome customer service. The staff is very knowledgeable and they are extremely polite. They are also very patient while you are trying to get your thoughts and questions together.. Although there is an automated system when you call; the time you spend holding on the phone is not long.
Thank you for your comments and the 5-Stars. We are delighted that our agent provided you with a great customer experience and we will continue to work hard to make sure we meet and exceed your expectations. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Nov. 6, 2021
My wife had two claims with Protect My Car and I did one claim with them with the car I have. Everything was smooth though they didn't cover everything. It was like 50-50. Other than that, every time I needed their help, I've had no problems.
Thank you for your comments. As you may know, most older, high-mileage cars simply do not qualify for any coverage with most companies. Obviously, those are the vehicles that are most likely to suffer a mechanical breakdown. Our Ambassador policies were created with just those vehicles in mind. The coverage provides a wide variety of benefits, including free oil changes, tire rotations, and a reduction of 50% in repair costs. We are happy to have helped you with your repairs and look forward to doing so again when you need us. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 6, 2021
The plans that were offered were decent. Plus they amended the cost of the plan after I bought the initial plan. I've done oil changes twice, so I’m happy with that.
Thank you very much for your kind comments. We make it our mission to provide outstanding service and needed help to all policyholders. We are delighted that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 5, 2021
I'm happy that Protect My Car has a corporate credit card that paid for my oil change. Matt of Midas had never heard about an oil change being paid right away by a car insurance. Talking to a representative from Protect My Car helped me to ensure confidence in Matt to proceed with the service, Thank you Protect My Car!
Thank you for your comments and the 5-Stars. Providing our policyholders with good peace of mind is one of our most important goals. We stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 5, 2021
The reps did awesome. I got the platinum. It's a good deal. I used the oil change and it went through quick enough. I'm satisfied with Protect My Car.
Thank you for the 4-Star Review! We are delighted to have assisted with your oil change. Please feel free to give our Customer Loyalty Department a call to discuss any issues you may have encountered or provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 5, 2021
The experience has been pretty good. The reps were very nice and they gave me lots of details. They gave me all the information I needed. They went through the coverage pretty well and they took time. So, I appreciated that.
Thank you for your comments and the 5-Stars. Providing our policyholders with good peace of mind is one of our most important goals. We stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 4, 2021
When I took my car into the dealer for an oil change I told them to call Protect My Car first before they touched the car, and did. I was very please with the outcome, at the end of the service I ask the dealer if they had any problems with my warranty company. They said no that they were very courteous, professional, and helpful. Thank you PMC.
Thank you for those great comments and the 5-Stars! We appreciate them very much. We also work hard to make sure your experience with Protect My Car is a positive one and that the whole process gives you great peace of mind. We are thrilled to have assisted with your recent oil change. We know you will save a ton of money with this coverage, and if you have any questions about coverage, please don’t hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 4, 2021
I would & do recommend Protect My Car to everyone that I think may need it! There's no haggling & that's why I love the service & recommend it to my family, friends & strangers. I have never had a problem with this company paying out on a claim.
Thank you for the 5-stars and these fantastic comments. We are delighted to have assisted with your repairs and oil changes and will continue to work diligently to meet and exceed your expectations. Remember that for every referral that uses your name and phone number to sign up, you will receive a $100 referral bonus. If you ever have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 4, 2021
Overall, I'm satisfied with Protect my Car. Customer service has been great. I drive a lot of miles a week and the oil changes have been great. They said they'll change the oil and keep up with you. They've kept up with their end of the bargain. Don't wait. Get this warranty.
Thank you for your comments and the 5-Stars. We are delighted to have been there for you with your oil changes. Best of all, we will be there again when you need us. It means a lot to us to know our hard work pays off. Thank you for choosing Protect My Car and being a valued customer.
Reviewed Nov. 4, 2021
The reps were really good. They took care of some of the things when my car had stopped on me. Protect My Car is a little better. With Carshield, I can't get any free oil changes. With Protect My Car I get up to three free oil changes per year. That helps pay from some of the things.
Thank you for your comments and the 5-Stars. It means a lot to us to know our hard work pays off. Congratulations on your new vehicle, and thank you for choosing Protect My Car for your previous repair needs. Remember, we will be here when you need us with your current vehicle.
Reviewed Nov. 3, 2021
Great experience. Loved it. I just called before I got there and that was it. They took care of my services and will tell others. Awesome, awesome. So glad I took that warranty out. I give it 10 stars. People need to know about this so I will spread the word.
Thank you for your comments and the 5-stars. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. Remember that for every referral that uses your name and phone number to sign up, you will receive a $100 referral bonus. Please let us know if you have any questions or if there is anything we can do for you. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 3, 2021
My road trip was interrupted in May because my car broke down. I had to get a hotel and transportation until the car dealership and PMC opened on the next business day. Unfortunately, this happened on a holiday weekend. I submitted my expense receipts to PMC and have not been reimbursed. It is now November. I have contacted them several times.
Thank you for bringing this matter to our attention. We are always surprised to see a 2-star review, so a thorough review of your account was completed. We found that on July 20th, your reimbursement was issued to the email we had on file at that time. You called again on September 15th and updated your email address, and your reimbursement was re-issued. We apologize that you have not received your reimbursement. A specialist attempted to contact you to verify the email address on file but could only leave a voicemail. Please contact Customer Loyalty to speak with your specialist so that Protect My Car can ensure you properly receive your reimbursement. Again, we apologize for the inconvenience and thank you for being a valued Protect My Car customer.
Reviewed Nov. 3, 2021
Hard to get in touch with the company. I sat inside for almost 2 hours after my oil change was done because PMC offered oil changes with the purchase of the plan. This also cost more than my insurance and almost the same as my car payment. Had to cancel!
We are sorry to hear you were disappointed for any reason, especially with an oil change. We are glad that we were able to assist with the oil change, but after reviewing your account, we found that there were other concerns that the shop was looking into as well. We also understand it is frustrating to have to wait, so we strive to make every transaction hassle-free. Unfortunately, there are times when our call volume is higher than expected, which, in turn, can cause longer wait times. We regret that we were unable to keep your valued business, but please don’t hesitate to contact Loyalty if you have any further questions or concerns.
Reviewed Nov. 3, 2021
Very happy with lockout service. Very easy to get oil change and tire rotation at no charge. I haven't needed to use you for anything else, so far. Technician arrived in a timely manner to unlock my car. The attendant at the gas station I visited was very quickly able to get verification of coverage by calling the pertinent number I gave him.
Thank you for your comments and the 5-Stars. It means a lot to us to know our hard work pays off. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don’t hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 3, 2021
Every time I call, the customer service representatives are kind, caring, and efficient. They're awesome! They've taken care of me and my cars very well. The service stations tell me they give no hassle, and the work is completed quickly and paid for swiftly. I'm so glad I called!
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your recent oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don’t hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 3, 2021
A warranty should give a sense of protection in those unpleasant situations regarding your vehicle… PMC provides none of these protections! You and your vehicle will be investigated and probed. Don’t believe their claims to help ..They only want your monthly premiums… Sure they will fix small and cheap issues that you’ve basically already paid for through your monthly premiums, but you’ll get hammered on major issues and claims denied .. Don’t fall victim to the scam as I did.. Not hate just truth.
Protect My Car takes all such statements seriously and completed a thorough review of your account. We are surprised you felt the need to leave a 1-star review after all of the assistance Protect My Car has provided for both vehicles you have had covered. For instance, PMC paid over $2500 for major repairs on the first vehicle you had protected. The only reason your current transmission claim has not been approved is that we are still waiting to get service records showing you have completed the proper maintenance for your transmission. Once we receive those, we will be more than happy to re-review your claim and move forward accordingly. If you would like more information, please don't hesitate to contact Customer Loyalty.
Reviewed Nov. 3, 2021
My initial call was to verify the oil and tire rotation services. I was told that these services are provided 3 times per “contract” year. Nowhere in “the contract” is that stated. The claims rep that I spoke to even referred me to page 9 and asked me to read along with him. I found that in insulting and against the level of customer service you seek to provide. I repeatedly asked to speak to his manager and he continued to refuse. In the end, it helped to confirm that contract year is not explicitly stated, and therefore my understanding that I had one oil change and tire rotation service left to use was correct. This rep also stated that I should note that PMC had already spent “thousands of dollars” on my vehicle's maintenance.
I pointed out that this is exactly how the coverage should work and is exactly how the program is marketed - save thousands on vehicle maintenance. Furthermore, I have also spent thousands of dollars given the 50% shared costs. His reasoning was faulty at best, and rude for sure. He finally accepted to connect me to a manager and left me on hold for almost 20 minutes. I decided to call customer service from a different phone while still on hold. While speaking to one representative, a customer service manager finally came on the phone. He listened and realized that my request was simple. I needed the service on 10/29, just a week after the 10/22 contract year turn over. He saw that it would be unfair to lose out on a service and just conform to the reset services.
He assured me that he would make sure the services would not count towards the new contract year so I could keep the full services (3 oil changes and 2 tire rotations). I agreed that would be satisfactory to me. After hanging up with him I received a follow up call from a different customer satisfaction rep. Surprisingly, he stated that 10/29/21 oil would count towards my 2022 contract year. So again, I felt mislead or at a minimum misinformed. This last representative however said that given what had transpired up to that point he would state in the system that the oil and tire rotation service from 10/29/21 would not count against the 2022 services. I really hope that is the case.
Frankly, this experience disappointed me a lot. The services have been very good otherwise. The claims submitted this past year have been processed as expected. I don’t have anything negative to state about that. The positive claim experience and the last interaction with the very last rep that contact me drove to give a rating of 3 which I would consider just satisfactory. Had I done this review prior to calling and inquired about my oil services I would have easily given you a 4 star rating, and maybe a 5. Feel free to contact me if you need additional information. You have my contact information in the contract.
Thank you for bringing this matter to our attention. Our apologies if you found your customer experience with Protect My Car unsatisfactory, as we strive to provide the best service in the industry. We are thrilled that you were able to speak with a specialist and that a positive resolution was achieved. Our management team has been notified of the outstanding services provided by Nathan, Sasha, Joshua, and Melodi. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. If you have any other questions or concerns, please don’t hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 3, 2021
They're very professional and I am glad I came to them. I even got my wife to get them and we both have had the best experience with them. They are the best out there. I would recommend anyone to call them.
Thank you for your comments and the 5-Stars. We are thrilled to have been there for you with your repairs. Best of all, we will be there again when you need us. It means a lot to us to know our hard work pays off. Providing our policyholders with good peace of mind is one of our most important goals. We are delighted that our agent provided you with a great customer experience. Remember that for every referral that uses your name and phone number to sign up, you will receive a $100 referral bonus. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 3, 2021
When I first heard about Protect My Car through my insurance company, I decide to purchase it for my 2014 vehicle. After the required waiting period I went to my dealership to get a routine oil change and tire rotation. I was very happy PMC took care of everything.
Thank you for your comments and the 5-Stars. Providing our policyholders with good peace of mind is one of our most important goals. We stand ready to assist again when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Reviewed Nov. 3, 2021
I had my car in for regular servicing with Subaru and told them that Protect My Car would cover the cost of the regular servicing. They found something wrong with the drive shaft and I asked them to call you to see if it was covered. It was so Protect My Car paid half and I paid half. The Subaru agent and your agent handled it completely and I was covered and very happy!
Thank you for your comments and the 5-Stars. We are very glad to have been there for you with your repairs. Best of all, we will be there again when you need us. It means a lot to us to know our hard work pays off. Thank you for choosing Protect My Car.
Reviewed Oct. 27, 2021
They had the lowest price. I got three cars covered. They looked for the best deal that they had for the year and mileage. I'm very satisfied with the coverage. Purchasing the coverage was also very easy.
Thank you very much for your kind comments. We make it our mission to provide outstanding service and needed help to all policyholders. We are very glad the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. It is really nice to know that you can save far more than the policy costs simply by using the policy benefits. That is how you know you have the right coverage. Please call us anytime you have any questions or if there is anything we can do to help. Thank you for choosing Protect My Car.
Reviewed Oct. 26, 2021
Protect My Car is not making me very happy. I took a truck in and was gonna have it fixed. They sent the inspector out and they denied the claim. If I'd known what was wrong with the truck in the first place, I wouldn't have bought it. The guy told me everything was fine. It was running all good. But when I called Protect My Car before I even got it, they said, “Yeah, no problem. If you have any kind of issues, just let us know and we'll take care of it.” The service people let them know and they said no. I'm just going to cancel my contract. I'm done with them.
There was one person that tried to make everything right and that was the service guy that was there that writes up the contract. He called me back and asked me why I was canceling. He said, “How about we discount your deal?” But even being discounted, I’m still paying this amount every month for something that every time I take a vehicle in and there’s something wrong with it, they'll say, “It’s existing. We can’t do anything about it.” If I get a new vehicle, I'll think about it. But until then, I'm not going to.
Thank you for taking the time to provide your comments. We understand your frustrations and apologize for any inconvenience; however, we out-source the inspections for repairs. Unfortunately, that 3rd party inspector found that your leaks were long-standing and pre-existing, which are not covered under any policy. We are happy that you spoke with an agent recently and would like to offer more assistance with your repair needs. Please call Customer Loyalty as soon as possible to review other available options. Thank you for being a valued Protect My Car customer.
Reviewed Oct. 26, 2021
My experience with Protect My Car has been good, so far. They're great. They do a good job and they stand behind their word.
Thank you for your comments. Our goal is to handle all claims on a hassle-free basis, saving each customer not just money, but reducing stress and delays in getting you back on the road. Thank you for choosing Protect My Car. We are glad to be here to protect your car, your budget, and your peace of mind.
Reviewed Oct. 25, 2021
When I signed up with Protect My Car, everything was easy and the rep answered all the questions. By the time I hung up, I didn't feel like I was lost. Their claim process is also a lot easier than other places, like CarShield. I had to jump through hoops with CarShield. The coverage of Protect My Car has also been awesome. I plan on keeping this warranty as long as I got the car.
Thank you for your comments. Our goal is to handle all interactions and claims on a professional, hassle-free basis, saving each customer not just money, but reducing stress and delays in getting you back on the road. Thank you for choosing Protect My Car. We are glad to be here to protect your car, your budget, and your peace of mind.
Reviewed Oct. 24, 2021
When I signed up with Protect My Car, it was very easy. They were very nice and it was very pleasant and professional. When I submit a claim, there's a number to call on the back of the card and I just call it. Sometimes, I have problems getting through. But if I try and be patient, then I'll get through. They ask for my number and I give it to them. So far, they've taken care of my needs. My experience with them has been better than any so far that I've had. None of those have paid for my oil changes and Protect My Car paid for four oil changes and two tire rotations. I'm really pleased. Everything that they have done works for me. It's also not that expensive compared to some of them.
Thank you for those great comments. We appreciate them very much. We work hard to make sure your experience with Protect My Car is a positive one and that the whole process gives you great peace of mind. If there were any inconveniences due to hold times, we extend our apologies. Please let us know if you have any questions or if there is any way we can help. Thanks again for your comments and for being a valued Protect My Car customer.
Reviewed Oct. 23, 2021
My car is not new so I was grateful that Protect My Car accepted me into the program. All the main things like engine and transmission will take some money if you have to have it done. For the plan that I'm on, Protect My Car will pay up to 75% of whatever needs to be done. Every time I call in, I get great people. I always talk to somebody very informative. They know their product. They know how to help and do this and that. They will stay on the phone with you while you're trying to find different locations. I used Protect My Car for the first time the other day and that was the greatest experience. They told me where to go and who are in there. I went there and didn't have to wait. They were already in their system and I got the oil change done. I had that full synthetic oil, so my oil change is a little bit higher. Everything they did was top-notch.
Thank you very much for your kind comments. We make it our mission to provide outstanding service and needed help to all policyholders. We are delighted that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help. Thank you for being a valued Protect My Car customer.
Reviewed Oct. 22, 2021
I got an oil change done thru Protect My Car. The process was easy and their customer service was good.
Thank you very much for sharing your comments with Protect My Car. Providing our policyholders with good peace of mind is one of our most important goals. We stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Reviewed Oct. 21, 2021
Setting up for the service with Protect My Car was real quick and easy. Somebody called me and let me know what the benefits were, how much a month, and I figured it'd be a good opportunity for me to take on. When you go to a lot of shops, they don’t have time to call, but Protect My Car has been great about that, like answering the phone and getting whatever the information has to be between the service provider and them. Everything's good. I appreciate Protect My Car.
Thank you for your comments. We know that one size does not fit all, and we are always happy to do everything we can to accommodate each customer on an individual basis. Thank you for choosing Protect My Car. By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Please call us anytime you have any questions or if there is anything we can do to help out. Thanks again for the great comments!
Reviewed Oct. 20, 2021
So far, I like Protect My Car. The company seems like a real nice company to be with. I used it once when I got some tire rotation. I went wherever I got it, then they said everything went through good. You can depend on Protect My Car.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your tire rotation. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don’t hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Oct. 19, 2021
Spent months trying to get my refund back from a. Oil change and made multiple phone calls to confirm and reconfirm that you would provide coverage and even went as far asking the agent to book the appointment and confirm my out of pocket expenses. Got to the dealership and was informed that you would not be covering anything because it was considered routine mt and that was after confirmation by not 1 but 3 different agents over the phone. Immediately cxl the service and disputing all charges from your company.
You told Protect My Car multiple times that you would not make another payment until you received your reimbursement. Per your policy, all payments must be current for ANY claims to be approved, including reimbursements. However, we pride ourselves on doing the right thing, so on September 24th, Protect My Car issued a reimbursement in the form of a virtual Credit Card to your email.
You had an agent process your past due payment, and on September 29th, your shop called in a claim for repair of your Door Lock Actuator and replacement of your Timing Belt. However, at that time, your shop informed our claims department that the Timing Belt was still intact. You even told an agent that the Timing Belt replacement was for preventative maintenance, which is not covered under ANY policy. Our policies are intended to help our customers with mechanical breakdowns, which are almost always unexpected and very costly.
We regret that we were unable to keep your valued business, but please don’t hesitate to contact Customer Loyalty if you have any questions or concerns.
Reviewed Oct. 19, 2021
With a car warranty, I don't have to pay out all that extra money if something goes wrong. I used my Protect My Car once and I didn't have any problems. I went to my dealer and they called and got approval for the oil change, filter change and tires. So, everything was fine.
Thank you for your comments and the 5-Stars. It means a lot to us to know our hard work pays off. Thank you for choosing Protect My Car.
Reviewed Oct. 18, 2021
I've had no problems with every representative that I've talked to. I enjoyed talking to them. They're very friendly. This is the best plan to get. If something goes wrong with my car, Protect My Car is very nice and respectful.
Thank you for your comments and the 5-Stars. Providing our policyholders with good peace of mind is one of our most important goals. We stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Reviewed Oct. 17, 2021
I get my oil changed every so often and that's free. So, I'm enjoying my warranty well. Every time we call, customer service always does perfectly. I would definitely recommend Protect My Car. I told my granddaughter to get her insurance paid but I'm gonna tell her about Protect My Car to help out with her parts.
Thank you very much for your kind comments. We make it our mission to provide excellent service and needed help to all policyholders. We are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out. Remember, if you refer someone who gets a policy, we thank you by sending you a MasterCard gift card. Again, thank you for your comments. We appreciate them very much.
Reviewed Oct. 17, 2021
When my transmission went out on my car, Protect My Car was there. I had to pay a pretty price, but it is what it is. Everything has been okay. I got so many reward points. But I don't know how to buy and redeem all that because I was at work when I made this initial thing. They keep saying, “Go to this, go to that.” But when I pull up their website, something else comes up.
Thank you for the 4-Star Review and for choosing Protect My Car. Providing our policyholders with good peace of mind is one of our most important goals, so we are delighted that a specialist was able to contact you and review your PMC Rewards benefits. If you have any other questions or concerns, please don’t hesitate to call Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Oct. 16, 2021
Free oil changes, so far. I have bigger fixes coming up, at some point. Also considering adding another vehicle to fix up. It’s too early to tell if what I’m paying is worth what I’m saving. I’m in no rush, though. Time will tell.
Thank you for the 5-stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Providing our policyholders with good peace of mind is one of our most important goals and we stand ready to assist when the need arises. If you have any other questions or concerns, please don’t hesitate to call Customer Loyalty. Thank you again for your comments. We are glad to have you as a valued customer.
Reviewed Oct. 16, 2021
We have Protect My Car on my husband's truck. He didn't want to work on the truck himself. He wanted to be able to send it to somebody to get it fixed if something happened to it. Enrolling with Protect My Car was a little confusing though. It took a few minutes.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Oct. 16, 2021
At first, I had a problem because my repair shop wasn't taking the warranty. I went to the dealer, and they weren't taking the payment over the phone. But my guy worked something out and then the repair shop was able to take it. I've had no problem since. I had an oil change and it was good. My last repair was about $2,000 and Protect My Car paid it. But they should cover more.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Oct. 15, 2021
The signup process with Protect My Car was pretty easy. Their rep was pretty good. He explained everything. He made everything clear as far as how I was paying it. That was kind of what I wanted to know at that time because I knew I needed the service but I didn't have the time right then to go over everything. The only hiccup is when you go to any dealership where they're always trying to upsell you. They're going to make it seem like something is wrong. I have to play their game because they know they're going through Protect My Car, so they're gonna try to say the things that are wrong with the car are not covered by Protect My Car. Also I was confused that it said it covers the brakes, but then it doesn't cover all of the brakes. It doesn't cover pads and rotors.
Thank you for the 4-Star Review! Providing our policyholders with good peace of mind is one of our most important goals, so we are delighted that our agent provided you with a great customer experience. Our policies are intended to help our customers with mechanical breakdowns, which are almost always unexpected and very costly. Items such as brake pads and shoes, tires, batteries, seals and gaskets, etc. are not covered because those are considered maintenance. That means that they must be maintained and replaced at regular intervals. If you have any other questions or concerns, please don’t hesitate to call Customer Loyalty. Thank you again for your comments. We are glad to have you as a valued customer.
Reviewed Oct. 15, 2021
So far, their service has been okay. The representative's work was going well. I had two oil changes and the process went well. I've been pleased with everything else.
Thank you for your comments and the 5-Stars. Providing our policy holders with good peace of mind is one of our most important goals. We stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Reviewed Oct. 14, 2021
I had never used any of Protect My Car's services and if it wasn't for needing protection on my car, I would never deal with them. Every time something goes wrong with my car, they don't cover that part. I'm putting out $3,500 a year or as long as it takes, and I still never get serviced. If I'm paying someone my money and they're not doing their job, then why should I pay them? They're supposed to take care what they're telling me they're gonna take care of when I bought the service. The service I’m supposed to have is the elite. That means the top of the line and that’s what I’m supposed to get. The way they write things down and the way they word things in their manual, “You’re saying that it’s this, but it’s part of this, but not all of that,” then they reject it and say, “Oh, no. We can’t cover that then. Because this didn’t do and that.”
I've had problems with coverage and it's not just with Protect My Car. I've had it with other companies too. One time, something broke and I had it fixed. When you're under stress with your car, you have to take your car to get something taken care of and it's a major part, you're not thinking that you have this extra coverage. I spent $800 to have that done then, I realized it. I called the company. They said, “We can't cover it now because of the fact you’re supposed to call us before they did it.” That pissed me off. That was early, so I try to remember. Certain things they say, “Well, that’s wear and tear,” and I can understand that part. However, when they're telling me they're not gonna cover what they told me they covered because I didn't contact them before the shop worked on it, that’s not nice at all.
The other day, I had to get my inspection done. Not thinking, I left my car at the shop and went home. The guy called me and said, “Your ball joint on your tire need to be replaced.” I’m not gonna pass inspection by that part being bad, so I said, “Well, go ahead and do it." I needed my car inspection to be done then after I was done paying the guy and got home, a day later, I realized maybe I could’ve used the warranty to pay for getting that part done. I don’t know if that is considered one of the wear-and-tear parts, so I never called them back.
The only one thing I have been doing on a regular basis is getting my oil changed. With the first couple ones, they said, "Rotate the tires,” and it was done. They paid the people that did the work and I didn’t see any issues with them. If I did, I’m the type of person who will tell people about it. They get my oil changed, but in essence, it’s not free because I’m paying for it every month that I put out $70-some.
Thank you for taking the time to share your experiences with Protect My Car. We make every effort to assist customers with repairs to their vehicles, and there are seldom any issues with approving claims. Unfortunately, after a thorough review of your account was completed, we could not locate any repair claims that a repair facility submitted. If you had repairs completed that you feel are approvable, please contact Customer Loyalty to get the correct information to submit a reimbursement request and provide any additional feedback. Thank you for being such a valued Protect My Car customer.
Reviewed Oct. 14, 2021
I would definitely recommend this company. I recently filled my first claim last month and PMC paid it in full with no hassle. I had to have some front end work done and it was very costly, over $600 dollars. I also enjoy the free oil changes 3 times a year.
Thank you for your comments. Our goal is to handle all claims on a hassle-free basis, saving each customer not just money, but reducing stress and delays in getting you back on the road. Thank you for choosing Protect My Car. We are glad to be here to protect your car, your budget, and your peace of mind. Please let us know if you have any questions or if there is any way we can help.
Reviewed Oct. 14, 2021
I needed to get a starter and I took my vehicle to the shop to get it fixed the same day. I had to pay the mileage and half of the bills. I had half a plan so I had to deal with it. Also, I want to get an oil change but the rep said he was gonna send me a card in the mail and I have to present that card when I go get the change. Other than that, I don't have any problems with Protect My Car. The warranty has done everything it said it would do.
Thank you for the 4-stars and for choosing Protect My Car. Our Ambassador policies provide a wide variety of benefits, including free oil changes, tire rotations, and a reduced repair cost. We are happy to have assisted with your repair and apologize for any misinformation provided. To get your oil changes your shop would need to call Protect My Car claims and inform an adjuster that you need your oil change paid for, and you do not have to have your ID card for that. Please let us know if you have any questions or if there is any way we can further assist you. Thanks again for your comments.
Reviewed Oct. 13, 2021
I have always had a great experience with all aspects of your service except for just one time. I had lost my wallet and had to call the corporate office to change my payment. A young girl was trying to talk to me but the ambient noise was so distracting I could not understand her. She got rude then I got mad. Those call centers are sooooo annoying, especially for your senior market.
Thank you for the 5-stars and for choosing Protect My Car for your breakdown needs. We apologize for the ambient noise that distracted you and we will work harder to make sure we meet and exceed your expectations. Thank you again for your comments, and should you have any further questions or concerns, please do not hesitate to contact Customer Loyalty.
Reviewed Oct. 13, 2021
I had multiple things done and the repair shop had my car for almost a month. We would keep it for a day, and it would stall, and they would take it back. It was constantly in and out of the shop. The first claim was for a new starter, fuel pump, O2 sensor, and crank sensor then it still wasn’t driving correctly. We had to take it back and they had to replace something. We just got the car back to where it was fixed, but the shop couldn't have an agreement with the adjuster, so I had to pay a lot more out-of-pocket. I also need to figure out how to start the process to get reimbursed for my rental car.
Thank you for the 4-Star Review and for choosing Protect My Car. We are happy that we could assist with the approved repairs and understand your frustrations with the shop and the overage cost. However, due to industry regulations, certain repairs can not be covered under any policy. Please give our Customer Loyalty Department a call to discuss your rental reimbursement options and provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Oct. 13, 2021
Customer service is beautiful. I love Protect My Car. The oil changes have been okay. I had a few car problems but they dealt with them. But, I tried to get out of the contract but they said I couldn't. Other than that, Protect my Car is okay. It's pretty cool to have it anyway.
Thank you for the 4-Star Review! We are delighted to have assisted with your repairs and oil changes. Please feel free to give our Customer Loyalty Department a call to discuss any issues that you may have encountered or provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Oct. 12, 2021
Since I’ve been with Protect My Car utilize the free oil changes. The price is reasonable. I have had no problems and I would recommend them to friends and family. I gave them a five star because they do great work and customer service is very helpful when you do speak with somebody.
Thank you very much for your kind comments. We make it our mission to provide excellent service and needed help to all policyholders. We are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out. Remember, if you refer someone who gets a policy, we thank you by sending you a Visa gift card. Again, thank you for your comments. We appreciate them very much.
Reviewed Oct. 12, 2021
It has been over 3 weeks now since our car broke down. It is still sitting in my mechanic's back parking lot. Unbelievable. The tow truck was supposed to tow it to another shop for repairs on the 30th of last month...and it's still sitting there. What a joke. Very unhappy with the entire experience.
We understand your frustrations and apologize for any inconveniences you have been through due to Roadside Assistance. There are no excuses for the time it took to get your vehicle to the new shop, and we regret the delay. We strive to provide the best service in the industry and are thrilled to have finally been able to get your claim started and authorized, and the transmission is currently en route to your shop. Thank you for being a Protect My Car valued customer, and please don’t hesitate to contact Loyalty if you have any questions or concerns.
Reviewed Oct. 12, 2021
I have taken my car in for service because the engine light was coming on. The mechanic place told me, “Go ahead and leave the car. We’ll call and talk to them and let you know what happens after that.” So I left it and then they called me and told me my car was ready. I said, “Oh, so the engine light isn’t coming on? There’s nothing wrong?” They said everything was fine and that I needed to have an oil change and a tire rotation that Protect My Car paid for. But I told them that the paperwork that I received from the mechanic said that I needed a clamp sensor and a motor mount. Also, it needed to have some brakes done. Out of all of that, Protect My Car ended up only paying for a tire rotation and an oil change. I was really, really, really disappointed with that.
I called Protect My Car and I told them how disappointed I was with the service. Because the paperwork said that if there's anything going on with the engine that they would take care of it. But that was not what the case was. I was calling to cancel it. But they talked me into giving it another chance. So I said I was gonna take my car to another mechanic that I know that I have used prior and see what he says. I took my car over there and at this point, I had to leave it overnight.
When the mechanic called, he said I could pick up my car. I asked him if everything was okay and he said, “Yeah.” I asked him if he was able to do the motor mounts. He said there wasn't anything wrong with the motor mounts. I asked him if he was sure and he said, “Yeah.” He also told me that they would call Protect My Car. So I went and picked up my car. But at this point, I am still very disappointed because my light still comes on. Protect My Car did not protect my car. I wouldn't recommend them to anyone.
Thank you for sharing your experience with Protect My Car. We understand it is frustrating when everything is not covered as expected and apologize for that inconvenience. Unfortunately, after reviewing your claim, we found that your repair facility did not inform our claims department that your vehicle needed a motor mount. Outside of your oil change and tire rotation, the only other items listed were wheel speed sensors. A specialist reached out to you but was only able to leave a voicemail regarding your concerns. If you have any other questions or concerns, don't hesitate to contact Customer Loyalty and remember to have your repair facility call claims to resolve that motor mount issue. Thank you for being a Protect My Car Valued Customer.
Reviewed Oct. 12, 2021
My car was towed to Firestone because it didn't start. They found out something was wrong with the battery, so they had to change it then they did an oil change on it at the same time. This is my second time doing an oil change since I’ve gotten the coverage. There was no deductible on my car, but I had to pay for the battery along with the installation and Firestone charged me $180. It was very expensive, and I wish it was covered, but they told me it's not under the warranty. Other than that, it was a great service and I love the warranty very much.
Thank you for your comments and the 5-Stars. We are happy to have been there for your oil changes. However, to keep the policy cost down and provide help for the unexpected breakdowns, vehicle breakdown policies do not cover the cost of maintenance and wear and tear items, such as tires, batteries, gaskets, and seals. We are looking at starting a maintenance program that could be added to a plan, but that concept is still in the early stages. Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed Oct. 12, 2021
Signing up with Protect My Car was easy. I like the effective policies that they have. Also, the way the reps help me find places to go get my car fixed is good. In case my regular warranty runs out, I have an extended warranty and it helps me save more money. This warranty company works on getting your car fixed if you have any issues with it. They don't have you on hold.
Thank you for your comments and the 5-Stars. It means a lot to us to know our hard work pays off and we will work hard to make sure we meet and exceed your expectations. Thank you for choosing Protect My Car.
Reviewed Oct. 11, 2021
I have never had any problems with Protect My Car. Every time I put my car in the shop. They have no problem with protect my car paying them. They are a great company and I would recommend them to anyone.
Thank you very much for your kind comments. We make it our mission to provide excellent service and needed help to all policyholders. We are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out. Remember, if you refer someone who gets a policy, we thank you by sending you a Visa gift card. Again, thank you for your comments. We appreciate them very much.
Reviewed Oct. 11, 2021
I think Protect My Car is ok but I need to know what's covered and what's not, I called to find out if a particular part was covered and the girl didn't know, so I would like to know if a certain part is covered?
Thank you for bringing this matter to our attention. We are delighted that a specialist was able to speak with you and provided you with the information you requested. As always, of course, please do not hesitate to call us if you need any help understanding the coverage specified in your policy. We are here to help and make sure your experience with Protect My Car is a positive one. Thanks again for your comments. We look forward to hearing from you any time you have any questions.
Reviewed Oct. 11, 2021
I call, I will get someone right then and there with no problems. They are always on top when I call with no problems. They will answer my questions I need to know anything about and take care of my problems when I call. Thank you for the great customer service.
Thank you for your comments. It is very important to everyone here at Protect My Car that we provide the best customer experience in the industry. We want to end each day knowing we have helped a lot of people with vehicle problems that could have ruined not just their day but their budget for months to come. It means a lot to get comments from our policyholders that let us know we are doing just that. Thanks again for your comments.
Reviewed Oct. 11, 2021
Yes I’ve been recommended Protect My Car to some of my friends and stuff. I like your service. I like to how things get done I’m up. Most of all my car gets fixed at half at half of the cost. Thank you very much.
Thank you very much for your kind comments. We make it our mission to provide an excellent customer experience to all policyholders. Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. Please let us know if you have any questions or if there is anything we can do for you. Remember, if you refer someone who gets a policy, we thank you by sending you a Visa gift card. Again, thank you for your comments. We appreciate them very much.
Reviewed Oct. 11, 2021
When my service representative at the Honda dealership came to me with a problem while I waited for them to change the oil, the problem was going to cost about $1000. I told him that I had Protect My Car and gave him my card. When he returned he said that's the easiest car warranty company he'd ever worked with. They paid the bill, I got my vehicle fixed, and everyone is now happy.
Thank you for sharing your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We also know that many shops are very cautious when working with vehicle service contract companies, and we cannot say we blame them. However, it takes only one time working with Protect My Car for a shop to know how dedicated we are to saving our customers money, time, and hassles. Thank you again for your comments. We are glad to have you as a valued customer.
Reviewed Oct. 11, 2021
My experience so far has been great! I was able to get a great discount on some car maintenance. Two problems were fixed having to do with my charging system, and my break system in my 2006 Ford Taurus, so I was happy about that, and then I got a free oil change at Jiffy Lube, so I was happy about that, too. Now my car is running smoothly, so, I'm a happy camper.
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy, we say thank you by sending you a Visa gift card. Thank you for your comments. We appreciate them very much.
Reviewed Oct. 11, 2021
Professional services all the time. Very cooperative and loves their job. Kind and respectful people. Very polite, prompt, knows what they are talking about. Recommend family friends and co-workers to join PMC!!! Always talking in a generous tone and voice. Very pleasing to get along with no problems. Glad I am a member of PMC.
Thank you very much for your kind comments. We make it our mission to provide an excellent customer experience and we are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out. Remember, if you refer someone who gets a policy, we thank you by sending you a Visa gift card. Again, thank you for your comments. We appreciate them very much.
Reviewed Oct. 11, 2021
Protect My Car did not protect me as I thought should of. I paid 200 for the deductible and spark plug work done on my 2016 Volkswagen Passat. It was 937& some change for the total of work completed. I ended up taking my car back a week later. Still today, my epc code comes on every 30 or so miles and I still have an oil leak that I can’t find.
We understand your frustrations and apologize for any inconveniences you feel you have been put through, and a thorough review of your account was completed. On September 28th, your repair facility called to start a claim for one spark plug, four ignition coils, and a crankcase vent valve, none of which are generally covered under ANY service contracts in the industry. You were upset that PMC did not cover those repairs, so in consideration of your long-standing relationship with us, Protect My Car claims department chose to assist with your repairs. We are glad that we made that choice, and if there are still issues with your vehicle, please talk with the repair shop. Protect My Car did what your coverage is meant to do, and if you would like more information, don't hesitate to contact our Customer Loyalty Department for further assistance. We thank you for being a valued Protect My Car customer.
Reviewed Oct. 11, 2021
Yes I am pleased with the service, it is the type of plan I was looking for and I would recommend to someone else because when purchasing a use car or truck and the warranty end you need some protection, when you need service.
Thank you very much for your kind comments. We make it our mission to provide excellent service and needed help to all policyholders. We are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out. Remember, if you refer someone who gets a policy, we thank you by sending you a Visa gift card. Again, thank you for your comments. We appreciate them very much.
Protect My Car Company Information
- Company Name:
- Protect My Car
- Company Type:
- Private
- Year Founded:
- 2005
- Address:
- 570 Carillon Parkway
- City:
- Saint Petersburg
- State/Province:
- FL
- Postal Code:
- 33716
- Country:
- United States
- Website:
- protectmycar.com