Protect My Car Reviews
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About Protect My Car
Protect My Car is a premier vehicle service contract provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company aims to provide a hassle-free claims process and ongoing customer service.
- All services provided by Protect My Car employees
- In-house claims process for smoother experience
- Free oil changes and tire rotations with all policies
- Does not cover preexisting conditions
- Not available in AK, CA, HI, MO, OK or WA
Protect My Car Reviews
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- 4,903,277 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Feb. 2, 2022
Protect My Car seemed to be the only ones who actually do what they say they would do. The reps were very professional and helpful, and gave me all the information that I needed to make a decision. Submitting a claim was very easy. They just told me to take it to wherever I wanted to take it and that was it. I would recommend Protect My Car to anybody. I just got my mother and father on them a couple of months ago because their previous company didn't cover half the repairs that my mother needed on her vehicle.
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We do work very hard to make sure the policy is affordable and that policyholders get the kind of help they need when they need help. Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. And remember, when you refer someone who gets a policy, we thank you by sending you a virtual MasterCard e-card. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Feb. 1, 2022
I had to have one of my tires fixed. When I bought it, the dealership had the wrong part for the bearing. They fixed that and I filed the claim. Protect My Car took care of that. All I did was pay my deductible. I appreciate the fact that Protect My Car was very upfront. As a woman, a lot of times, companies will try to upsell things that are not necessary because they don't think we know anything about automotive stuff. But Protect My Car didn't try to upsell anything. They were very professional.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 1, 2022
My cousin Maurice told me to look into Protect My Car and that it was good. I went with them and he was right. I was very happy. The rep who helped me sign up was a beautiful guy and was excellent. I got two cars on the policy now. One is with the Malibu. I'm gonna start using protect My Car really soon. Even if you have coverage, it’s always great to have Protect My Car. I'm highly satisfied. I like the road thing. When we break down someone will come and get us. That's beautiful. Weigh your options and see what your insurance company is offering. If they're not offering the things that Protect My Car does, it's a good deal to look into.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Remember, Protect My Car is for your mechanical breakdown needs and we are not auto insurance. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 31, 2022
When I signed up with Protect My Car, it was super informative, very friendly service and no pressure tactics. They were very polite about everything. They called me back in a couple of days to mull it over and make sure and check my budget, make sure I could afford it and not miss a payment. They called me back like they said they would and asked if I had made the decision. They weren't rude, too.
I get three free oil changes a year and two tire rotations a year. I've been using those since I've been paying for the warranty. I'm getting well worth my money for what I'm paying for the policy. When I submit a claim, I usually go to the same place so that I don't have to explain it to the next place. Plus, I get a free car wash when I go and they just call the 800 number. It takes about three to five minutes sometimes.
They give them my information off that little card and tell them what I'm there for. They'll run it through the computer and pull up my account number, and they'll give them a credit card number, and they'll put it in their computer, and it pays for it right then. I'm in and out in 15 minutes. Every time I've needed to call them like with a change of phone number, it was a very smooth process. It wasn't a long wait. They were always very friendly and it took no time to pull up my account and were very professional. I've been very happy with Protect My Car.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. We are also delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 30, 2022
With Protect my Car, it feels a relief when I need to get something repaired. I know I can get a little help. When I filed a claim, it worked out pretty well. There's one reimbursement I requested. I don't think I ever got it, though. That was the only complaint. But they fixed a bunch of big stuff. But they don't always answer their phone on the mainline because I've had some mechanics tell me that they've been on hold for 20 minutes and then they give up. But then there was another time I called Protect My Car and they said, “Just call this other number because we always answer that number.”
Thank you for the 5-stars and for choosing Protect My Car. We are glad that you were able to speak with Melodi and provide additional feedback, and we will continue to work hard to make sure we meet and exceed your expectations. We apologize for the delay in sending your reimbursement to you and are happy that a resolution was achieved. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 29, 2022
When I purchased Protect My Car, it went very well. The rep was very knowledgeable. The quality of their service is very good. I just had one plight. I pay my bill by the month through the bank and I'm always getting bills in the mail and I keep telling them I don’t need to get one ‘cause I pay by check. Other than that, everything's been okay.
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. We understand the frustration of receiving an invoice, and we will have our management team review options to discontinue your invoicing. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Jan. 28, 2022
They were able to answer all the questions I needed answers for. I got everything I needed on the plan. One other thing they offered, I could take the car to any place I wanted. I take this for the Lexus. I choose to check it through the Lexus dealership. But, I had one problem. I took it to the Lexus place in Memphis. That particular manager did not wanna honor the card of ProtectMyCar.
They said they did not want to because of something about the amount of the cost of the oil change, something about some plans only paid so much for an oil change. We would be responsible for the rest. I told them, “No. That wouldn’t be a problem with Protect My Car.” They already explained to me that they’ll cover three or four changes per year, and that was that. So, my first oil change, I ended up getting it at ServiceMaster. But then I got a call from their manager at the Lexus place saying they would honor it, ‘cause I complained about it. He put in all my information and it should have no problem going forward.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 27, 2022
I've had oil change on my car and some radiator problems. The claims process with Protect My Car is excellent. I don't have to pay a deductible so I like it.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 26, 2022
I have two vehicles that I’ve got Protect My Car on. We've had a few claims on and they've done good. But the other night, I locked my purse in the car so I had to call Protect My Car. The girl was asking all kinds of questions and she was saying a lot of stuff. She's the only one that’s given us anything negative. We have insurance with Liberty Mutual and they came out in no time when we called them. Another thing I do not like with Protect My Car is when I set the policy up, they said it was for five years and we would pay three years. They also told us that on our next car they would give us four years and we would pay for two years. But right now we're still having to pay. I may drop them because we've got some other good benefits with other people. I wouldn't tell anybody to go with them now. I would have if they had them done what they said they would do. It's costing me about $140 more a month on these two cars for payment and it only pays half.
Thank you for the 4-Star Review and for choosing Protect My Car. PMC management team takes all such statements seriously and we apologize for any miscommunication or misunderstanding regarding your payment term. We have also requested that our Roadside vendor review the cause of your towing concerns. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Jan. 25, 2022
The rep was a nice guy. He explained everything thoroughly and we got along great on the phone. The claims have gone well. One was for a wheel bearing and Protect My Car sent a card out to the tech that I went through. I've also had my oil changed many times. But they should cover more than what they cover.
Thank you for the 4-Star Review! Providing our policyholders with good peace of mind is one of our most important goals. We are delighted that our agent provided you with a great customer experience, and we apologize for any inconveniences with your listed covered components. Please feel free to give our Customer Loyalty Department a call to discuss any issues that you may have encountered or provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Jan. 24, 2022
I got an oil change and Protect My Car paid for it. I'm happy with their service that I received. They aren't rude. They were very helpful. There may be a potential problem with my turbo for my car and they were great with that too. They said, "We don't cover that part in particular, but we do have different outlets to which we can send you through that we can possibly still help you get the cheapest rate." I would highly recommend Protect My Car but I would probably recommend that others get a higher plan than I got so they could have more coverage.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and know it is very frustrating to have some repairs not covered, but we will continue to work hard to make sure we meet and exceed your expectations. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Jan. 23, 2022
The people were nice and it was a good experience signing up with Protect My Car. We had an oil change and once it was done, we called them and they paid for it. I'm greatly satisfied with their service.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Jan. 23, 2022
Protect My Car is really good for the ones who qualify for it and especially the ones with the newer cars. Their warranty is better than the warranty that comes with the new vehicle. When I got my oil change, I gave them the number for the claim and whoever changed my oil called them and it was handled over the phone. I pay 186 for both my wife's car and mine and it's a small price to pay if something does go wrong.
I was a little scared at first when I first got it because when I would call, it would go straight to voicemail. But once I learned the actual hours and the different time zones, every time I call, I get an answer. I call to pay and I get through to someone every time. The customer service representatives are always nice and helpful. They're always appreciative and I appreciate them.
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. We are glad that you are no longer having issues contacting Protect My Car and that we could assist with your oil changes. We appreciate any and all feedback and suggestions from our valued customers. Thank you for choosing Protect My Car for your repair needs.
Reviewed Jan. 22, 2022
I've had nothing but a good experience with them so far. My warranty covers the oil changes and with that and with the other car protection, it would pay for itself. The process for the oil change is fairly easy. I just give the shop the phone number and they call Protect My Car. I give a credit card number and the oil change happens.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have additional feedback or any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Jan. 22, 2022
The coverage offered by Protect My Car is fine.
Thank you for the 5-stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations.
Reviewed Jan. 21, 2022
Their customer service is all right, although one time, I had a little trouble getting ahold of somebody to pay a bill. Also, I had to get a battery and they said they wouldn't cover that. When I got this coverage, I thought they said everything under the hood was protected. And $82 a month is kind of high. Other than that, I'm pretty well satisfied with it.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. We apologize for any wait times but are confident that our recently implemented changes will decrease the average hold time for better service. We also apologize for the inconvenience with your battery. We should have better explained that everything mechanical, under the hood, is covered. Other than oil changes and tire rotations offered by PMC, maintenance items are not covered under any plan currently available in the industry. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 21, 2022
Overall, Protect My Car is good. Customer service is prompt in answering their calls and they try to help you out if they can. I did an oil change and everything went well.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 20, 2022
It's been good so far with Protect My Car.
Thank you for the 4-Star Review! Please feel free to give our Customer Loyalty Department a call to discuss any issues that you may have encountered and/or how we could have earned that 5th star.
Reviewed Jan. 20, 2022
The only thing I was disappointed about was that they said they have a rewards program. It took me forever to find it and when I found it, I was under the impression that I could buy things straight with the rewards I had. But it's not. I have to use so many reward points and get so many dollars off at something. Also, there were some things that were weird that they wouldn't pay for. They paid for the cheapest part instead of putting an unlimited warranty. If the thing broke again, they would have to pay for it all over again. Other than that, we had a good experience with them.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. We apologize for any inconvenience concerning your PMC Rewards. It's actually a great savings tool to help those of us on a budget. We regret that we were unable to keep your valued business, but please don't hesitate to contact Customer Loyalty if you have any questions or concerns.
Reviewed Jan. 19, 2022
We got our oil changed done and we had no problem. The only thing is we go to a place, we have to have them call Protect My Car and get it approved, and then we get our service done. But if that's the way they do it, that's fine with us. We like Protect My Car's service.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 19, 2022
It's a really good warranty program. I've used it for my oil changes and the process was pretty easy. Although the people that do the oil change don't know how to put it in their system, because sometimes, they find me in their system and other times, either I or they have to call.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Jan. 18, 2022
I had a free oil change on my truck and the young lady had a hard time trying to get ahold of somebody. She called me back here right before Christmas because Protect My Car hadn't paid their claim yet. She said somebody had put on that they did something else to the truck and I told her that the only thing that we would get is a basic oil change and a tire rotation. That was all that my car protection plan was gonna pay and that was all we wanted. Protect My Car is good because I never had any problem with them. I had my Malibu worked on and they did a great job on that. And that was a little bit over $1,000. So, I don't have any complaints. They did an excellent job and held up to their end of the bargain.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 18, 2022
I love that Protect My Car was able to help me with the repairs and the discounts.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Jan. 17, 2022
I put in a request form to understand a little bit more and a few minutes later, I got a phone call. I was hesitant at first because the job I had was gonne be cutting me soon and as any smart person would be, I would want to consume and save my money rather than throwing it out like that. But the car was one of the hugest achievements in my lifetime thus far because I'm an adult with autism and just this last year, I got my license. Everything's been golden with Protect My Car. I got my car back here at the beginning of literally right before Christmas because it was in the shop for the engine being on warranty. It was phenomenal that they were able to get that done on a time like that. The service was probably one of the best ideas that I had gone with for a used car like this.
When I had to have the starter repaired, it was taken over to Goodyear of Hudson and they put it all together three times. The starter blew a little bit and it got transported over to Honda and Honda Streetsboro transported it over to Kia. Kia finally was able to get everything done and on time in a well-fashioned manner. The process was simplified down to the finest and I am truly satisfied. It's well worth it. Protect My Car has a reasonable price range of $93. They don't charge an arm and a leg for what other companies could be charging others. Consumers should go to them.
Thank you for the 5-stars and congratulations on achieving such great goals! We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 17, 2022
I took the car to the shop to get the oil changed. They said that it needed some tires and some other parts. Protect My Car said they don't do that and it was gonna come out of my pocket. But when I changed the oil at Gene Messer Chevrolet America, I didn't have a problem with them.
Thank you for your comments and the 5-stars. We apologize for any delays that you may have experienced while getting that first oil change, but we know you are going to save a ton of money with this coverage. If you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Jan. 16, 2022
My only problem was the wait for service. Protect My Car really did their part. When getting your car serviced make sure the technician have all the pricing on hand before calling (PMC). It'll save a lot of time. I have an eight year old car still running new.
Thank you for the 4-Star Review! We apologize for any inconvenience due to the shop having to wait when they called. but thank you for allowing Protect My Car to assist with your oil change. We will continue to work diligently to decrease the hold times. If you have any other questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Jan. 16, 2022
The first payment that was quoted to me was only going to be $37 a month but I was hesitant. The next time I got a call, it went from 37 to $50. I should have done it when it was $37. Then, I was told the $50 that I had paid was just a down payment but I was not explained that. It then went from $50 to $79. One day, I happened to go over my statements and the money had been taken out for the last three months without me noticing it. So I spoke to someone again and told them I couldn't afford this because I only get $600 a month. After I pay my rent, I wouldn't even have that much left over to either buy food. So, I got it cancelled.
The two people I spoke to were very kind to me. Since then, I've been in a car accident and my car was totaled. So, I do not even have a vehicle anymore. I was recommending Protect My Car to some of my family members and I don't know if they will consider doing it now. But if I could have been able to afford it, I would have kept it on my car.
Thank you for the 4-Star Review! We are always concerned that the cost of the coverage remains affordable for all our customers and we apologize for any misunderstanding regarding the monthly price for your coverage. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our previous and current valued customers. Thank you again for your comments.
Reviewed Jan. 15, 2022
The rep I did the signup with was very informative and kind. He assured me that they were a reputable company and he was very helpful and polite. The protection plan has been very valuable to me because I've had to use the service twice. The reimbursement took a long time to get but other than that, the claim process was fine. It's been a great investment for me.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Jan. 15, 2022
It was great signing up with Protect My Car. I tried to call them one time because I was in line about to get an oil change but they didn't answer the phone. So, when I got my oil change, I sent them the receipt and they refunded me for it.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. We will also continue to work diligently to decrease the hold times. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 14, 2022
The reps were great and explained everything. Somebody asked me about Protect My Car before, and I told them that they’re a good company to go through. People should go ahead and accept it.
Thank you for your comments and the 5-Stars. It means a lot to us to know our hard work pays off. Thank you for choosing Protect My Car.
Reviewed Jan. 14, 2022
Protect My Car takes older cars with more mileage on them so I gave them a call and I heard what packages they have. I've had them for about two years and I've had my oil changes done quite a few times. I also had to use their service once for repairs on my Highlander and there were no problems with them. The place that I took it to went through the vehicle, spoke with Protect My Car, and Protect My Car handled everything perfectly. Everything was fine. Then, when I got my other vehicle in November, a 2008 Envoy, they gave me a great deal and I've put the Envoy on it. My communication with them has always been positive. There have been quite a few times when they've been busy. I went on hold for a little while but that's like any place, depending on what time of day you call. Other than that, I've never had any issues.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 13, 2022
Protect My Car had a cheaper rate coverage and it was quite easy to file a claim with them. I've also availed of the free oil change. But they've denied the service every time I submitted a claim because it was something they didn't cover, which all had to do with outward parts. They should cover more outward parts than inward parts.
Thank you for sharing your experience with Protect My Car. We are happy that you have used the policy and apologize for any confusion regarding covered and non-covered components. And while we understand your frustrations, we do keep with industry-standard coverage requirements. Most mechanical breakdown plans do not include coverage for seals and gaskets. There is a list of covered components on pages 11 and 12 of your policy booklet, followed by the policy exclusion. If you have any questions or additional feedback, please do not hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Jan. 13, 2022
They explained the coverage pretty well and their level of knowledge and expertise was good enough for me to become a client. My first service went pretty fair. The only thing is they should be available seven days a week. Cars break down on Sundays as well and when you call in, it takes a long time to connect to someone to get your services taken care of.
Thank you for taking the time to share your experience with Protect My Car. We are delighted that our agents have provided you with outstanding customer experiences and apologize for any inconvenience due to our office being closed on Sundays. Our hours of operation reflect the national average of repair facility hours. Also, we are confident that recently implemented changes will decrease the average hold time for better service. A specialist reached out but was unable to contact you. Please We would be thrilled to hear your suggestions if you have additional feedback. Thank you for being a valued Protect My Car customer.
Reviewed Jan. 12, 2022
Protect my Car is good. My car is in the shop every other three months and they have had my back. I had to get a starter just a couple of weeks ago. Before that, I had a lower arm control motor mount. The claims process is alright. The shop calls me and tells me how much it is and if I have it, I say, "Go Ahead and fix it". They tell me my price with and without Protect My Car. If I agree to it, they'll call Protect My Car and get a claim on it. It's simple.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 12, 2022
I had an issue with a thermostat. The techs called it in at the shop and got it replaced. The claim process is alright but it used to be easier. They changed it up to where I have to pay first and then the shop sends a receipt to Protect My Car. But the warranty helps out a lot. It's easy and it has a fair price for what you get. I had one claim where they tried to deny it but I keep such great records that I had to wait for a manager to contact me back. That was a two-week ordeal and it got straightened out in the end. I had to argue with them over it a little bit.
Thank you for the 4-Star Review and for choosing Protect My Car. We are thrilled that your concerns have been straightened out and apologize for the inconvenience. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 11, 2022
I called Protect My Car and the guy there had to call me back because the connection wasn't real good. He did that in less than 10 minutes. He did a good job of explaining things to me. I told him that I preferred him sending something out so I could read it. He sent a book out about the policy. My son and I read that but we both missed something. When I bought the policy, I was to have it for a month and put 1,000 miles on the odometer from the purchase mileage then they'll start covering.
Thank you for the 4-Star Review and for choosing Protect My Car. We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Jan. 11, 2022
Two of my cousins had Protect My Car and they told me about it. I bought a Chevrolet Malibu then I signed up with Protect My Car and customer service was good. So far, all I do is get my oil changed.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 10, 2022
The sign up process was very easy. I called and the reps were very nice and did an amazing job.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 10, 2022
I was on another extended warranty company but then they started getting a lot of negative reviews and they weren't covering certain things. One time, I thought I was calling them to ask about coverage on something. I googled them and Protect My Car came up first, and I didn't notice it, so I ended up calling that number. I got a representative on the phone that was asking why wasn't I with them. He told me what was covered and the cost of the plans was a little cheaper. My 2013 has no deductible, my 2003 has a 25% deductible, so it was very fair. He literally talked me into it on the phone in a very professional sales-like manner. He wasn't pushing it. But he was just proud of his company. That led me to believe that Protect My Car treat their employees right, so it'd be a good company to deal with.
I've had to do two claims with them, and both of them were covered. For my 2013, the cost in owning that contract is already paid for the year and got it back with two fixes it had had that went over $1,000 for both fixes. Me being in the automotive business, I knew the CV axle blew the boot apart because of the malfunctioning axle, the bearings in it. At first, it wasn't going to be covered. I called Protect My Car. I got an agent who looked it over and said they made a mistake, and that would be covered. I've already contacted the repair facility to tell them that it's covered and to go ahead with the work. They even fix their mistakes, if they make one, so that's awesome.
To know what's covered in an extended warranty is very important. Most of the companies will cover engines and transmissions, the main components of the vehicle, really expensive. But most of them don't cover all of the other stuff that is connected up to that, whereas Protect My Car will do. They cover everything on the suspension of the vehicle. The only thing they don't cover are wearable items, like brake pads. But they'll replace a brake caliper which holds the pads if the caliper’s bad. Plus, they give three oil changes a year for free. They also have roadside assistance. I had to use that to get my vehicle towed for a flat tire from a campsite. I used it for my 2003 also, and they were on the spot. Quickly, had a vehicle out there, towed it to a local shop, and it was fixed on the same day.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Jan. 9, 2022
The person who helped me explained everything. I was reluctant because there are a lot of things online that could be fraud. He did everything he told me like send me an email with proof of my card before I got it. That made me trust him. Making payments for the coverage was easy. I did the online bank to pay for it. My rep knew what he was talking about.
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Jan. 9, 2022
I’ve had mixed emotions with Protect My Car. They did something cool but then they didn't. We had a problem with our Lincoln and we took it into the shop. They were gonna go ahead with the repairs as long as we furnish our service report and history. But then, they would only supply us with a rental car for seven days, up to 30 a day. Our car would have been out for like a month and a half to two months waiting on the parts. So it became where we couldn't even do it, paying for the service with Protect My Car. And then, come to find out what the mechanic shop and what the adjuster told the shop was that we had a leak from our AC compressor, which I got under there with my father-in-law, and there is no leak from the AC compressor. So, dealing with them through that was a rough deal.
You need to be ready for rental car issues. It's not, "We’ll cover a rental car while your car gets fixed.” There is a cap on it. Even if it's out of your control, there's nothing they'll do but reimburse you for up to 30 a day for seven days. That still leaves you out of pocket. Also, they don't pay for all services to keep your car running. They only do the oil changes to your car, and you do everything else. When I got the policy, it was my understanding, everything except for tires and brakes was covered and that's not true. The AC compressor wasn't covered, even though we didn't do anything to it. It wouldn't have been the AC compressor that they were agreeing to, it was the whole engine. So, they wouldn’t fix the compressor.
There were a few things I felt misled on. I felt like I was covered when I really wasn't. That upset me. The whole reason for having the extended warranty is that in case my car breaks down, I can continue to live my life and get to and from work. It may have been a failure on my part, but at the same time, it was a failure on the person who sold the warranty to me.
Thank you for taking the time to share your experiences with Protect My Car. While we understand your frustrations and dissatisfaction, we do keep with industry-standard coverage requirements. These requirements are that every customer maintains and services their vehicles in accordance with the manufacturer's guidelines. We apologize for any miscommunication or misunderstanding during your sign-up process. We are glad you are with us and will work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our consumers. Thank you for being a valued Protect My Car customer.
Reviewed Jan. 8, 2022
The guy I talked to the first time was pretty cool. I liked the way he told me what they would do if anything were to happen. Everything he said to me was true. When I had bought my truck, it had that push start. It kept on back-stalling. Coming out from Walmart, I was trying to push-start it and it didn't wanna start. I tried using my key for the push start, and it still didn't wanna turn on. And I was like, “Dang, I think the key just broke my starter.” I called them and they got a tow company to tow my truck to Pep Boys. Luckily, the issue was the starter and Pep Boys said it was gonna be $600. Protect My Car told me, “No. All you gotta pay is 200.” That's a good price for me.
My second claim was for when my tire was flat at Sam's Club, and they sent somebody out. He switched my tire to the spare. They've been good to me so far. I've told my daughter to do Protect My Car too and she wants me to add her car to my policy.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Jan. 8, 2022
I called in, Protect My Car gave me the operator and I worked with that person all the way through the process. One thing I like about them, they were able to do a monthly payment whereas everybody wanted money upfront. They were able to work out a payment plan, which worked out for me because we was budgeting. If I have an issue, I call. And even though the dealership made an error, Protect My Car was able to correct it and put me back on the right track to see all my benefits. I do oil changes every quarter, which has been an easy process. I give the dealership my information, and they call Protect My Car. Once the dealership has finished, they call me to come sign off and they get paid. The dealership said they haven't heard of that warranty company doing this, and when I tell them, “yes,” they’re surprised. So far, Protect My Car has been great.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Jan. 7, 2022
What stuff is covered and not covered is explained in a little booklet that was sent to me. So far, I've enjoyed it. Customer service is very good and people listen. If you're having difficulties with money at the time, they're willing to let you go a month without having to pay and then make it up later or try to get payments lower for your monthly cost. They let me go not pay my January fee. So, that was very helpful for me. I was gonna cancel, but I got convinced that, when I did my brakes and everything else and had to do calipers, I was told that I could go and send the bills in and get reimbursed for the cost. Knowing I can at least get reimbursed for the calipers is a big help. I also got my free oil change.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 7, 2022
The reps went through and gave me a step-by-step process as to what-if scenarios and answered any of my questions. Their knowledge was up to par with somebody that works on vehicles for a living, and they led me through a user-friendly process as well. I recently filed a claim where there were some leaks in some of the forward end of my vehicle's motor. Protect My Car covered everything and saved me $1,500 that I wouldn't have to pay out of pocket. Protect My Car is a better bargain overall. If you go through and read the fine print, their options cover more in the long run as compared to the others that are out there on the market. It's a good deal for anybody that has an older vehicle or a newer vehicle that meets those miles that one has to qualify for.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 6, 2022
Worst extended auto warranty company I have ever used. I would not use them. I've been paying them for 3 years to fix the big stuff if it ever breaks down and when it did break down they found a way not to pay for the repair. Sent my car into the shop and they did a full inspection of the car. After reaching back out to the auto shop they said I would need a new transmission. A claims was made and prep for the work began However the claims adjuster needed some paperwork but wouldn't contact me about what he needed from me. I email asking for the info required. A week and a half later he sends a email saying the info I sent isn't valid but still didn't clarify info. That was my only contact I got from him. After that there was a second inspection where they found heat damage and wouldn't fix it anymore. They won't work on cars with heat damage, but they should do the repairs they were paid for and then red flag the VIN for future work.
Protect My Car management team takes all such statements seriously and would like to speak with you regarding your concerns. A thorough review of your account was completed, and a specialist reached out to you multiple times but was unable to contact you. During the review, it was found that at least two agents explained that our claims department was waiting on service records for any services or maintenance done on your vehicle for the previous twelve months. You explained to one of those agents that you had not serviced or maintained the vehicle throughout the year because it had been sitting in your front yard the whole time. Also, as with any major repairs (i.e. engine, transmission, axle), PMC sends a 3rd party inspector to verify that the original diagnostic is correct. We apologize for any inconvenience you felt and regret that we were unable to keep your valued business. If you have any other concerns, please feel free to contact Customer Loyalty.
Reviewed Jan. 6, 2022
Dealing with the reps was very pleasant. They were very informative, accurate and all the questions I wanted to know, they were very on point and answered everything specifically. I didn't know I'd get oil changes too with the policy, and the rep told me how many I received. I took my car a couple weeks ago and gave the dealership the number, and the rep was right. They covered the oil change.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Jan. 6, 2022
Customer service has been absolutely amazing. I was paying less with CarShield dealing with them was an absolute nightmare for the second time. But I am getting easier service with Protect My Car. On top of that, I'm also getting three free oil changes a year, which is all I need. I'm happy as can be. This warranty has come in handy and submitting a claim for the oil changes is super easy. I go to Valvoline and they have to go through a bit of process but nothing I feel on my end. Protect My Car has been worth the money.
Thank you for your comments and the 5-Stars. Providing our policyholders with good peace of mind is one of our most important goals. We stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments and for being a valued Protect My Car customer.
Reviewed Jan. 5, 2022
The reps were very professional, respectful and told me everything I needed to know. It was good customer service. There was a lot that I needed to be covered and they explained things to me well to where I understood that certain things are and are not covered, which is fine. However, I need a lot of suspension work done and they say they cover suspension, but I'm not sure exactly what parts. Other than that, I enjoy using Protect My Car. It saves me money, and I'd tell friends to totally get it.
Thank you for your comments and the 5-Stars. Providing our policyholders with good peace of mind is one of our most important goals. We stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you for being a valued Protect My Car customer.
Reviewed Jan. 5, 2022
The representative explained the coverage perfectly. 100% everything's been great. I'll use them on everything.
Thank you for the 5-stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations.
Reviewed Jan. 4, 2022
The process was really easy. I gave the shop the card and they called. They were given the information to pay for my oil change. But, I never got my gift card for referring my friend to Protect My Car.
Thank you for your comments and the 5-stars. We apologize for any delays that you may have experienced waiting for your referral bonus gift card. You should receive your gift card via email within a few days' time. Providing our policyholders with good peace of mind is one of our most important goals. We are also thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Jan. 4, 2022
When I signed up with them, my experience with the rep seemed very good.
Thank you for the 5-stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations.
Reviewed Jan. 3, 2022
Customer service was pretty good but there were miscommunication issues. One representative would say one thing and then another customer service representative would say another. They would tell me the wrong information and I would talk to somebody else thinking I know what I'm talking about when I'm wrong because of what the other person told me. But other than that, the service was great. They helped me out.
Protect My Car does not cover wear and tear. So if you think about getting them because of brakes or anything like that, you shouldn't go there. Go there for things like warranty issues on cars. They can fix any transmission or engine issues.
Thank you for the 5-stars. Providing our policyholders with good peace of mind is one of our most important goals, so we apologize for any inconvenience caused by miscommunication by our agents. We are very pleased to have helped you with your past repairs and will continue to work hard to make sure we meet and exceed your expectations. If you would like to get a quote for another vehicle, please don't hesitate to contact Customer Loyalty. Thank you again for your comments.
Reviewed Jan. 3, 2022
It wasn't until I got the first service that the coverage was actually explained that I can only get three oil changes within the year. The last time that I had an oil change, I had to pay somewhat more of it because I got the second package. I was charged around $400. Also, after so many miles, other stuff had to be serviced as well, and it wasn’t included under the warranty. There was something going on with the air conditioner, and it wasn’t covered with the warranty. Infiniti dealership actually paid for it themselves and I had to pay $100 deductible to them. But for my experience overall, Protect My Car has been good. As far as the warranty, it was good to enroll in because you have to have it. The payment was pretty much reasonable.
Thank you for the 4-Star Review and for choosing Protect My Car. We are sorry to hear you were disappointed for any reason, especially with an oil change. We also understand it is frustrating when everything is not covered as expected and apologize for that inconvenience. You do have our highest VSC plan with great benefits included, with the exception of maintenance and any component not listed under your policy. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 2, 2022
The rep was very thorough in telling me the services that I would get. I thought these services would be available to me at such time that they should have been. But the first time my car went to be serviced, an issue was found and we submitted a claim, and Protect My Car denied the claim. It was crazy for them to deny my claim. So I cancelled that policy with Protect My Car.
Protect My Car management team takes all such statements seriously, and a thorough review of your account was completed. You began coverage on 10/5/21 and stated there were no leaking fluids on your vehicle. When you went in for an oil change on 11/22/21, your repair facility called in a claim for a timing belt tensioner leak. We were also informed that your vehicle was no longer at the facility and would not be returning until 11/26/21. You continued to drive your vehicle and returned to the facility on 11/26/21, where the same issue was found and a 3rd party inspector was requested. The inspector found your timing belt tensioner was dry, which is a sign of long-term leakage. This leak, along with the continued operation of your vehicle are the reasons Protect My Car could not approve your claim. If you have any further questions or concerns, please don't hesitate to call Customer Loyalty. We regret that we were unable to keep your valued business.
Reviewed Jan. 2, 2022
Protect My Car treated me well. I had some problems with my truck and they paid 50%. They did a really good job. I traded that truck in and got this one that I have. Now I have to pay a $100 deductible. It's a lot better, 50% with the parts. One thing I like is that Protect My Car helps with the oil changes. I just go to Pep Boys and tell them my number. When considering an extended warranty, read the fine print. They say it's bumper to bumper but it's not bumper to bumper.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help with your new vehicle. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Jan. 1, 2022
When I learned about Protect My Car, I felt really safe in knowing they don’t spend money on stupid stuff. Also, they made sure I got the best deal. So I appreciate that. When I speak to an agent, I'm very, very, very pleased. They tell me things I did not know, and they give me the knowledge of actually helping me. It makes me feel comfortable. I'm never on hold long. Yesterday was the first time I ever had to get a phone call back. So I'm very pleased with Protect My Car.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. We are also delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 1, 2022
I talked to a young lady and she told me that I had access to roadside service in case of an accident and a rental car. I've had a couple of oil changes and those worked out. The auto shop called Protect My Car and they got the okay and went on with the oil change.
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. We will work hard to meet and exceed your expectations regarding any mechanical breakdown issues. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 31, 2021
I made a claim for the timing system and when I took the car to the shop, Protect My Car worked with me. They did a good job. I paid half and they paid the other half. My car was in the shop for a day and they were pretty smooth with the whole process. My mechanic said that he was great with them, so everybody's happy. All in all, I love Protect My Car because they help me protect my car with no issues.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Dec. 31, 2021
I had a bad experience with Protect My Car at first. When I signed on, the lady that was explaining everything was like, “Everything is included in your package as far as getting your vehicle fixed.” And then I needed to get something fixed and I ended up having to pay out of my pocket. After that, I called in and the manager was like, “Okay. Well, we're gonna check into it and I will give you a callback.” That manager never returned my call. So, I called back and it was this one guy who convinced me to stay with them. He knocked my payment down from what it was to something lower. He explained to me what was actually under my plan and what wasn't.
When somebody's signing up and starting their contract, Protect My Car should make sure they explain everything in detail. Make sure that your rep explains the plan that you pick carefully. That way, you understand everything about it and not end up having to pay out of picket when you want to take your car into the shop like I did. It went from a $200 bill that I was supposed to pay my 20% to a $1,400 bill.
Our apologies if you found your customer experience with Protect My Car to be unsatisfactory, as we strive to provide the best service in the industry. We understand your frustrations and apologize for any inconvenience during your first repair claim. We make every effort to assist customers with repairs to their vehicles, and there are seldom any issues with approving claims. Thank you for choosing Protect My Car to assist with your vehicle's repair needs, and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Dec. 30, 2021
Purchasing the policy was very easy. I had to give the rep the make and model of my car. Then he explained to me what it covered in detail and I got a information packet in the mail, which breaks down what's covered. So, he was very pleasant and he took my card and I get the payments debited monthly. From my first customer service interaction with Protect My Car, I understood fairly much of what I was getting for what I was paying. But I did not know that they give out three oil changes and they do four tire rotations a year. However, I knew that they cover everything that is not wear and tear on the car. When my battery was dead and my car had to get started, I went to AutoZone and they said it could be my transmission. They tested my battery and it comes out to be a battery issue. But Protect My Car said that they covered the transmission if it would ever break down.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Dec. 30, 2021
The plan options sounded okay when I signed up. I had an oil change and the process with them went okay.
Thank you for your comments and the 5-Stars. It means a lot to us to know our hard work pays off. Thank you for choosing Protect My Car.
Reviewed Dec. 29, 2021
When we found out exactly what was going on with the vehicle, Protect My car did not cover a component that was the cause of the issue. They covered the after-effect. So I had to pay out of pocket for the cause of it and I ended up having to pay about $1,200 to get my car fixed. But since it’s all tied in together, I felt like they should have covered that too. They also should educate the customer service reps more on mechanical things and terminology versus them reading from a script. Two of the people told me that all that they do is they punch in something, then the cause or effect comes up and they read that. It then depends on how effective they read it as to whether or not you believe what it is that they're telling you. They would better understand their job and the consumer if they had some type of background knowledge as to what the mechanic may be saying.
And as far as the inspectors, they are the same. They just go out, look at the vehicle, and say that they're going to put the claim in. But when they put the report in, it still kicks back to the customer service rep, who has no background knowledge in what's going on. The mechanic was telling me that the reason why my transfer case went out was because my car is an all-wheel drive and the ball bearings were bad, which relates to the transfer case because that made tires drive differently.
So, if the ball bearings can go out and will cause the transfer case to mess up and break, then they should cover the ball bearings as well, because the transfer case was more than the ball bearings. It will come out cheaper for the company versus having to pay for thousands of dollars for a transfer case when you can pay for $90 for a ball bearing. If you stop the problem before it starts, then it will not be a bigger problem. But they didn't cover the ball bearings.
By me trying to explain that to the customer service rep, he was pretty much saying that it was not in my drivetrain and that's not what's covered. He told me that I needed to look at my policy and he sent me eight emails about my policy. But I already have the policy right here. At the end of the day, I don't know what a drivetrain is because I'm not a mechanic. But that's what he was telling me pretty much, that I'm at fault because I'm not a mechanic and I don't understand the lingo. But as far as the product itself, the product is good because I benefit from it personally. I get my oil change at Valvoline and by me having this warranty now, I get free oil changes.
Thank you for the 4-stars and for choosing Protect My Car for your vehicle repair needs. We are happy that Melodi contacted you regarding your concerns. We apologize for any misunderstanding while speaking with any of our agents and regret not providing you with an excellent customer experience. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Dec. 29, 2021
Protect My Car has been helpful with the oil changes. Customer service has always been great. I've gotten something done to my car with Christian Brothers and the first time they called Protect My Car and did the pay the way they do it over the phone. The next time, I used the warranty when I went to visit my granddaughter in Dickinson by Galveston. The shop said that they didn't know if they would accept it. At first, they said no but they went through and collected from Protect My Car.
Thank you for your comments and the 5-Stars. Providing our policyholders with good peace of mind is one of our most important goals. We stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 28, 2021
I filed a claim once and I like that it was quick. Protect My Car helped me out real fast. They have good customer service.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Dec. 27, 2021
COVERED” I DECIDED TO CANCEL. I was informed by Alexis (cust. Rep) that I would receive a prorated refund (back in November) in 30 days (nastily). To this date no refund, I called to inquire only to find out there isn’t one to be issued (per Michael the manager). During this pandemic who has money to donate to a company and get nothing in return? Not even proper customer service!!!! What did I pay roughly $70 monthly for for the past 12months??? I am livid. Companies such as this should not be operational.
Thank you for your feedback. A thorough review of your account and all associated recordings has been completed. You were provided the highest coverage level that your vehicle qualified for and at no time were any of our agents unprofessional or rude. Additionally, we responded to your BBB complaint, in detail, on 1/7/2022, if you would like more information regarding your concerns.
Reviewed Dec. 20, 2021
Claim was denied due to inspector incorrect assessment of damage. First reason for denial: impact accident. Requested photos of damage taken by inspector -have not received. Second reason: old truck due to rust and corrosion. Ball joints are not subject to rust/corrosion. Sold me the policy knowing the age of vehicle. The truck has been very well taken care of. Attached is photo taken immediately after front end dropped while driving.
Protect My Car management team takes all such statements seriously, and a review of your account was completed. While we understand your frustrations and apologize for any inconvenience, the brush guard on your vehicle was severely dented and all needed repairs indicated there was collision damage at some point. Our coverage plans are specifically for mechanical breakdown, so we are unable to assist with collision damages. If you would like to further speak with a specialist regarding this matter, please don't hesitate to contact Customer Loyalty and ask for Melodi.
Reviewed Dec. 18, 2021
Signing up with Protect My car was good. I've used them for oil changes and I didn’t have to pay any out-of-pocket. However, when I tried to file one claim, it wasn't covered and they didn’t explain why it wasn't. It was for some kind of vent thing near my radiator that opens and closes.
Thank you for the 4-Star Review and for choosing Protect My Car. We are delighted that our specialist, Melodi, provided you with a great customer experience, and we apologize for any inconveniences you experienced during the claims process. We understand how frustrating it can be to not have everything covered under a breakdown plan, but we are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to discuss any further issues that you may have encountered or to provide additional feedback. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 17, 2021
Protect My Car's reps were cordial and professional. We had the alternator a few weeks back, and that was smooth. The zero deductible is good.
Thank you for your comments and the 5-stars. We are very glad to have been there for you with the alternator repair. Best of all, we will be there again when you need us. Thank you for choosing Protect My Car to protect your car and your budget.
Reviewed Dec. 17, 2021
The one who set up the account was good. She had made me satisfied at the time. Once I told Protect My Car I would take the car to a shop. And once the shop called Protect My Car and told them what the situation was, they got back to me. However, every time I have an issue with my car, the policy barely covers it. It covers a few things. They told me my O2 sensors on my car need to be changed. I took it to more than one person, they said the same thing. And the other car I have on there, he had an issue. Something with his pedal and something else with the other car I have on there. Everything was, "No, we don't cover. We don't cover it." I looked at the book. But the way it explained to me, stuff with electrical and something that I would do with the engine, they said it would cover it. But when it comes to some things that's connected to that, they said it's not covered.
I know a lot of cars have wear and tear on it. I understand they will fix brakes, tires, and other small things. I've had Protect My Car for two years. They should be more lenient with things underneath the hood and serious things on the car. What am I paying a warranty for if they charge me $800, $900 for this type of work? I'm on a supreme package, and I pay $73 a month.
Protect My Car takes all such statements seriously. We have reviewed both policies and would like to speak with you further regarding your concerns. We apologize for any inconvenience and ask that you please contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 16, 2021
One of the service guys talked me through the warranty and he gave me some good news about how it works. It was a little pricey but it was good at the time when I needed it. I set up my account over the phone and the rep talked me through it. He told me everything I really needed to know. Any question that I had, he gave me an answer that made it sound good. I've filed about three claims and Protect My Car did an excellent job.
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 16, 2021
The rep explained all aspects of the coverage pretty good. I didn't have any problems with the signup.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Dec. 15, 2021
They gave me a really good rate and the coverage that they offered especially for my Mitsubishi was really good. It was better than what the dealership was giving me. I have them on both my cars and I've already done some claims. Right now, I still got something in the works for my car with Protect My Car and they already stated they’ll cover it. I'm just waiting on them to get the part for my car. Other than that, it’s pretty good. Protect My Car helps save money and I have less worry.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Dec. 15, 2021
I had an oil change a couple of weeks ago and it went well. Protect My Car is good.
Thank you for your comments and the 5-Stars. It means a lot to us to know our hard work pays off. Thank you for choosing Protect My Car.
Reviewed Dec. 14, 2021
The rep that I spoke to was real thorough. She gave me a good deal.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 14, 2021
I have been enjoying Protect My Car. It paid for my oil change. It did good for me and I'm comfortable with it. The rep did what he said they were gonna do. We didn't have any problem with doing it, and I'm glad.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Dec. 13, 2021
I had a pleasant experience with the rep. But Dodge Chargers carry 20-inch rims and according to my VIN, Protect My Car said that I needed different-sized tires. The ones that I had on, they weren’t correct even though they're the same as most other ones. That was the only issue I had. I ended up having to change the rims and tires to the ones that are specified. That was the only time I had my service denied. If they covered everything, that would be good.
Thank you for taking the time to share your experiences with Protect My Car. We make every effort to assist customers with repairs to their vehicles, and there are seldom any issues with approving claims. We are thrilled our agent provided an excellent customer experience and apologize for the inconvenience regarding tire sizes. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers.
Reviewed Dec. 13, 2021
The customer service was very good and everybody was helpful. I have not really used them but my heater has gone out in the car so I'm getting ready to take it into the dealer and see what I can do about getting it fixed.
Thank you for the 5-stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 13, 2021
Protect My Car services their own product, which is great. I was also given some perks that nobody else had. I have a zero deductible. You don't hear that a whole bunch. I had some slight issues early on. But customer service got my attention. Angelina has been stellar. She has been quite receptive, and I like what she does. She has been way above and beyond customer service.
I’ve had to deal with Protect My Car quite a bit lately. But the good news is that their people have been pretty receptive and they get back to me pretty easy on. So that works out. I've had some stuff I’m dealing with even now because there were things about the product I didn't know. Like I didn't know I could get reimbursed for oil changes and tire rotations. So I just submitted a bunch of invoices in hopes that they will honor those. If not, it's not a game changer necessarily. But in the future, I know I can deal with it. So that's fine.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 12, 2021
I’m very happy with my PMC experience thus far. The free oil changes are worth the warranty at the very least. The only constructive criticism I’d give is that often it takes a long time to get a hold of a representative when getting an oil change. Also once when I needed roadside service no one ever answered my call. I appreciate PMC.
Thank you for the 4-Star Review and for choosing Protect My Car. Our apologies if you found any customer experience unsatisfactory, as we strive to provide the best service in the industry. We are aware that our call volume can sometimes exceed expectations, so we have incorporated many changes to manage our call hold times. There are instances, however, that we get a higher-than-normal call queue, and it can take longer than planned for a call to be answered. We will continue to work diligently to decrease the hold times. If you have any other questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 12, 2021
Updated on 12/12/2021: I want to give a big thank you to OZZ. He was the best. He was professional. He listened. He understands. He really made my day and I wish it was a lot of people like him in this world. Thanks so much OZZ. You are the best and happy holidays to you and yours. Thanks OZZ.
Original Review: I’ve called 6 times yesterday. Got lied and told I was speaking with management. I was disrespected to the max. I have 6 recordings of unprofessional behavior. Jamal accused Firestone of fraud. They have recording. He said they were not helpful when it came to my car at all. I was told I’ll get hung up on if I call back from a company that’s taking my money every month. This is the worst place and customer service experience I ever had and history to where I contacted a lawyer on the weekend.
Thank you for your feedback and the update. Protect My Car management has received your concerns AND your praise of Oz. We guarantee that no racial profiling occurred at any time. The cause of your concerns was information incorrectly provided from one agent to another and a mistaken date from your shop to an adjuster. However, we are reviewing every call made from or to you on Saturday, December 11, so that actions can be taken as needed. We are pleased to have Oz on our team and will make sure he gets the acknowledgment he deserves, and we are happy that you were able to speak with a specialist and get a more favorable resolution. We also apologize that you did not have excellent customer experiences every time you spoke with an agent. If you have any other questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 12, 2021
Protect My Car doesn’t put you through a lot of hassle to get started. Everything was awesome with customer service and the rep explained the coverage, the price and some packages.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 12, 2021
The man who talked to me was wonderful. My experience setting up the coverage was good. I’ve had my car in the shop to do the tire rotation and oil change, and Protect My Car lived up to their name. They did it all, and it wasn’t a big hassle. The guy at Pep Boys said that a lot of times it's hard to get ahold of Protect My Car to get the okay to do it. He called one number and didn't get any kind of response. I told him to call the number on my card. So he called that number and got right through to Protect My Car.
I only make $1,200 a month, and it got real bad for a couple of months. So I called and told the guy that I was gonna have to get out of the contract because I can't afford it. It was $100 a month and then it was $100 or $200 deductible. But the guy come back on the line, and he said, “How about $70 a month and zero deductible?” So that was fantastic.
Thank you for your wonderful comments. We have shared your comments with all of our departments to let them know their hard work is appreciated. It really is a team effort here to make sure the coverage is hassle-free for policyholders. It's comments like yours that let us know we are doing just that. That really makes our day. Please let us know if you have any questions or if there is anything we can do for you. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 12, 2021
The rep from Protect My Car was great. After I talked to him, he was one of the main reasons why I got it. He was very knowledgeable and explained everything good, and compared some things with me. He sold me. He was a good salesman and I would love to talk to him again. I'm getting to a point where I am going to have to talk to somebody with Protect My Car if they would extend the warranty because my car is gathering miles and getting to that point. I talked to somebody once before about that and they said they would make the offer when that time comes.
I always take my car to the Hyundai dealership in Pohanka and I gave the car to my agent there, Sean, and he called in and they took care of it. I got three warranties a year from Protect My Car and I was asking why I was paying for it out of pocket every time I went. So, I called them and they told me that they gave me the text number. I texted in and they took care of two of them for me. For some reason, they didn't take care of the third one. I had gotten two more oil changes since then and I called it in and I never got paid for them. Sean told me that Protect My Car said that I was gonna get that.
Last year, I had to text information in and that cost me money. I spent $22 sending them those because I sent all the papers and I had to spend so much money for a copy. It was altogether 10 pages but I didn't know how much to send them. I called them back and said that I didn't get my pay. I waited a couple of weeks and never got my pay. The rep said I didn't send them everything that they needed to get paid for it. They needed something else so I sent out all the copies but they never responded back. So, the last time I got my oil change, I said that I would see if I could go through Pohanka. I gave it to Sean and Sean got it done for me. Protect My Car paid for the oil change. I was supposed to get a tire rotation but they didn’t rotate my tires.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. We are delighted that you were able to speak with an agent and get your coverage level straightened out. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 11, 2021
Protect My Car gave a good offer and some good plans. I had quite a few claims with them and the major one was when I had the engine replaced. Any claims I had went pretty smoothly even when I did the oil change. I had no hiccups or difficulties. Protect My Car is a good warranty company and I recommend them. Definitely get with them.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 11, 2021
The agent didn't seem to be as knowledgeable as the manager. Because the agent ended up switching me over to a manager who actually got my policy set up. Also, the explanation of the coverage was not good. The first time I tried to use my policy, I found out that it had to be 500 miles. Until I reached the 500 miles, the policy wasn't gonna cover anything though they get their money every month. Even if I made the miles, they wouldn't cover it because of the pre-existing problems. I was only 28 miles short but anyway, I took care of my car. Other than that, the reps were alright.
Protect My Car takes all such statements seriously, and we completed a review of your account. We apologize for any misunderstanding; however, there is usually a waiting period of 30 days AND 1,000-miles. After speaking with a manager, you were offered a 30 day and 500-mile grace period. You agreed to that, and your agent reviewed your coverage and provided a recap of the entire conversation. If you have any questions, please don't hesitate to contact Customer Loyalty for further assistance. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 11, 2021
My experience with the rep was okay. But the coverage was not explained as well as they should have. They didn't go over all the things I don't get. If I had known they didn't cover shocks and struts, I wouldn't have done it. But I like the oil changes that I'm allowed every 3,000 miles. I'm allowed four of those a year. Payment is also easy. They take it out of my bank account. If you need transmission repair, this coverage would be good.
Thank you for sharing your experience with Protect My Car. We understand it is frustrating when everything is not covered as expected and apologize for that inconvenience. Our policies are intended to help customers with mechanical breakdowns, which are almost always unexpected and very costly. To keep the policy cost down and provide help for the unexpected breakdowns, vehicle breakdown policies do not cover the cost of maintenance and wear and tear items. Adding these services to a policy could make the policy's monthly cost too expensive for most people, especially those on a budget. Please call Customer Loyalty if you have any further issues or questions. Again, thanks for sharing your comments, and thank you for being a valued member of Protect My Car.
Reviewed Dec. 10, 2021
I've had oil changes for this car thru Protect My Car. They took care of everything.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Dec. 10, 2021
When I first got Protect My Car, I spoke to a couple of different reps and they missed out a lot of information. So, I missed out on a lot of things and I did not even know that I get free oil changes and tire rotations. I've recently had a problem with my check engine light and I got a diagnosis when I paid for my oil change. The mechanics said that I needed a certain part that goes on the engine, the main part of the engine, and the exhaust system, which Protect My Car was supposed to have covered since they cover any transmissions, fuel system, and things of that nature. But they said they only cover very specific parts when it comes to the engine or transmission. So it's like trying to hit a lottery.
Today, I will cancel my policy because it's not useful to people. When you only deal with specific parts of what you say you deal with that's kind of leading people as well in a blind. I also read the reviews after I signed up and one of the reviewers said people were stuck with no cars. Their cars were stuck in the shop because they were left with these bills that they thought Protect My Car would cover. So a lot of people would go into this company thinking that when it comes to a transmission or electric system, they're going to fix it. But they would only do so if it's a certain piece that falls under that category.
Protect My Car management team takes all such statements seriously, and a review of your account was completed. We understand it is frustrating when everything is not covered as expected and apologize for that inconvenience. However, our policies are intended to help customers with mechanical breakdowns, which are almost always unexpected and very costly. The repair to the manifold gasket on your engine was not covered since it is a wear and tear item, not a mechanical breakdown. Our apologies if you found your customer experience with Protect My Car unsatisfactory, as we strive to provide the best service in the industry. Thank you for being a Protect My Car valued customer, and please don't hesitate to contact Loyalty if you have any questions or concerns.
Reviewed Dec. 10, 2021
I called at a time of a promotion and Protect My Car gave me a great deal. The reps did very well. I asked a lot of questions and the rep was very direct and informative. When he first offered me a plan on the phone, it was for one thing and I said, "Okay. I'll think about it. I'll get back to you." And he asked me what am I looking for. I just said, “I wanted something simple.” And he ended up finding different plans that fit my budget and it still gave me the coverage that I was looking for. And I still got the perks, which I like. I have free oil changes and tire rotation.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 9, 2021
I made a claim and I was told the amount of fixes is too big so they need to send an adjuster to verify. I was told it takes 24 to 48 hours. One week later with my car being at the dealership finally the adjuster arrived and upon “inspection” tells me the claim was denied and one of the reasons was a “modification” that the tires were too wide. When I got the warranty I asked them myself if they need the wheel specs (I had original tires at the time), and they tell me, "No, it doesn’t really matter what kind of wheels you have."
When I explain this to the customer service representative, they don’t admit they were wrong but instead they tell me “but sir there are other reasons to why your claim was rejected”. Another reason they said was, "You were recommended to fix the axels and refused the service," and then I have replaced that axel right after the visit at BMW. I was going to bring 2 more people at PMC but you guys are misleading and fraudulent. If you really record the phone calls then find my first phone call and see if I'm speaking the truth.
We understand your frustrations; however, Protect My Car does not mislead customers nor engage in unethical or fraudulent business practices. After carefully reviewing your account and all associated recordings, we found that you began your coverage on 8/25/21, and when asked, you stated there were no modifications. You said you had been in an accident a couple of years prior, broke the right wheels, and replaced some rims, but there was no frame damage. There was no further mention of your tires during those calls. On 12/2/21, your repair facility called in a claim for drive axle issues, and Protect My Car requested an inspection due to the extensive repairs needed. The inspection report found that modifications to the tires/rims were present.
Additionally, the repair facility provided your repair order history showing that you declined the same repairs on 8/18/21, which is seven days before you started your coverage. Unfortunately, we could not approve your claim due to the pre-existing nature of your needed repairs and the modifications that we did not know about. If you have any further questions regarding this claim or your canceled policy, please don't hesitate to contact Customer Loyalty.
Reviewed Dec. 9, 2021
Protect My Car's reps gave us whatever information that we needed, and as far as what was covered and what wasn't covered. The information was basic and straightforward. They gave us options but we stuck with the platinum that we had. Since we signed up, I’ve had to contact them at least about a dozen times. But other than that, the mechanic and the dealership we worked with already pretty much knew not to call us until they figured out the fee of what we were paying out of pocket before we did any type of payments. It made things easier. Having the extended warranty also gave us a little bit more of a fulfillment of protection and allowed us to take our vehicles out without a worry in the back of our heads that if something happened, we would not be paying a $5,000 to $6,000 fee for transmission. Instead, we'd be paying a percentage of the bill.
Thank you for the 4-Star Review! Providing our policyholders with good peace of mind is one of our most important goals, so we are delighted that our agents have provided you with a great customer experience. It really is a team effort here to make sure the coverage is hassle-free for policyholders. It is comments like yours that let us know we are doing just that. That really makes our day. Please let us know if you have any questions or if there is anything we can do for you. Thanks again for those great comments.
Reviewed Dec. 9, 2021
Setting up coverage with Protect My Car was easy. The reps did well. I also like the oil changes, the discounts and the percentages off.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Dec. 9, 2021
I had tried to file a claim on my motor and on my engine and they didn't cover it. But they have been good by phone. I'm 65 and I'll be forgetting what they say 'cause I keep it in my thoughts and they have been beautiful with that. The customer service rate of Protect My Car is an A+. They were talking about giving me the answers when I would ask them what I need to do and the plan I had and give me just the thing that I need. I also had a claim that was covered. It went straight on through. They paid for it, fixed my car up on time and gave me a rental car. I also picked my car up on time.
Thank you for the 5-stars. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 8, 2021
This was an experience like no other. I'm new to the plan and new to the city that I needed my car seriously serviced. Not only did she work with me to find a creditable dealer/garage, she went above and beyond and made calls to make sure that Protect my car would be honored. She called more than 5 places and more on her lunch. She made me feel valued. What a great experience.. I know I'll never get that type of service again. Molita **, what a pleasure to work with you. Thank you for all you did. The car was fixed and your time and efforts were truly appreciated. Thank you Protect My Car.
Thank you for the 5-stars and wonderful comments. It really means a lot to us all to know our efforts are helping give our policyholders good peace of mind, and we are very grateful to have Molita on our team. Please know that we have shared a copy of your review with her, and we are confident she will be thrilled to read this. If you have any further questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 8, 2021
I got unexpected help with my brakes. I was pleasantly surprised. I took my car in for state inspection and the brake caliper was frozen. Turned out to be a large cost and most of it was covered. They also paid for my tire rotation.
Thank you for your comments and the 5-Stars. We are very glad to have been there for you with your brake caliper repairs. Best of all, we will be there again when you need us. It means a lot to us to know our hard work pays off. Thank you for choosing Protect My Car. Please don't hesitate to contact Customer Loyalty with any questions.
Reviewed Dec. 8, 2021
When I called Protect My Car, their customer service rep broke down what they cover then they gave me an amount and they negotiated an amount with me. I decided that I was going to bite down on it, so I took them and they’ve been good ever since. So far, I've had two new motors put in my car and had a few things done to it. They also fixed the clicking on my AC and they gave me an oil change and a tire rotation.
When I have a claim, I call them. But when I was got an oil change, I had the place call them and they took care of everything then the place gave me my car and my little paper back with the numbers on it. The payment was done before I left the place. The place called and got the job approved. And it didn't even take long. All in all, I've been dealing with Protect My Car for a few years now and their service has been very good.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 8, 2021
The rep of Protect My Car helped me with everything I needed help with. Submitting a claim was easy. However, after paying them $758 for my claim, and then the rotors were still rubbing and squealing, they said that I needed to pay them 300 to fix them. They covered some, but not all. I expected them to pay more than what they paid. The bill would have been $1,500 and I still had to come out of my pocket for most of that. But at least they did pay some. They also did a great job working with me. I had to get the brakes done and I knew that once he told me it was wear and tear and they couldn't cover it all, I understood that.
Thank you for your comments and the 5-stars. We apologize for any inconvenience that you may have experienced regarding your repairs. Providing our policyholders with good peace of mind is one of our most important goals. We are delighted to know we did provide assistance and if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Reviewed Dec. 8, 2021
I’m very pleased with the customer service of Protect My Car. The rep walked me through the whole process and explained all specifics regarding it. They are doing fine with everything else.
Thank you for the 5-Star Review! We are delighted that our agent provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 7, 2021
My mechanic says that they are the best to deal with that he has ever dealt with. No hassles and very fast response. The cost is very well worth the coverage. I was very happy with the sales person I dealt with also.
Thank you for your comments. We could not have said it better ourselves. It really is a team effort here to make sure the coverage is hassle-free for policyholders. It is comments like yours that let us know we are doing just that. That really makes our day. Please let us know if you have any questions or if there is anything we can do for you. Thanks again for those great comments.
Reviewed Dec. 7, 2021
I ❤❤❤❤ Protect My Car. They are on time and very satisfied with the service. Told my family, friends and strangers. They are the best and mechanic likes them too. Never had a problem getting any work done to my 06 Yukon XL.
Thank you for your comments and the 5-Stars. We are very glad to have been there for you with your repairs. Best of all, we will be there again when you need us. And remember, for every referral who signs up, Protect My Car will send you a $100 referral bonus. They just have to provide us with your name and phone number. Thank you for choosing Protect My Car to protect your car and your budget.
Reviewed Dec. 7, 2021
I had a great experience w/ PMC. At first one of the representatives said I could not be covered, then a higher up said I was misinformed. They covered me and saved me a ton of money. It was well worth it.
Thank you for your comments and the 5-Stars. We are happy to have been there for you with your recent repairs. Best of all, we will be there again when you need us. It means a lot to us to know our hard work pays off. Thank you for choosing Protect My Car and being a valued customer.
Reviewed Dec. 7, 2021
Awesome, great, dependable, love the 24 hr service. Love the rewards points also too. Very consistent, great customer service also. They really care about the customers. I love the way they handle things. Thank you so much for all that you do.
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 7, 2021
My repairs were paid for hassle free. Fast friendly service, from live representatives. I ran into issue with the phone lines not allowing you to place back to back calls to customer care. The company is not open seven days a week so my car did sit for a day to wait for customer service to open.
Thank you for the feedback and the 5-stars. We are glad to meet our goal of providing a hassle-free claims experience with your oil changes and brake caliper repair. We have also requested our IT department to check the phone system for errors. Please don't hesitate to call Customer Loyalty if you have any questions or concerns. Thanks again for sharing your comments, and thank you for being a valued customer of Protect My Car.
Reviewed Dec. 7, 2021
Been having this protection since 2017. I’m happy with it. Comes in handy whenever I need a repair fixed. Fast friendly service when you call them. I had never had a issue with them. It’s a great investment to protect your car.
Thank you for the great comments and 5-star rating. Providing customers with peace of mind and hassle-free service are just two of our primary goals. We are delighted to know how much our efforts are helping our policyholders when they need that help. We will continue to work hard to meet and exceed your expectations, and please feel free to give Customer Loyalty a call with any questions or concerns. Thank you for being a Protect My Car valued customer.
Reviewed Dec. 7, 2021
Never will I ever suggest recommend or give you people the time of day. I will never deal With you people ever again or telling anyone to use your services. Never have I been so disrespected and you made no effort.
Protect My Car management team takes all such statements seriously. We are surprised by the 1-star rating and have thoroughly reviewed your account. We understand your frustrations regarding the non-approved repairs on your vehicles; however, the engine repair from November 1st was not approved due to the vehicle's continued operation while having known issues. Additionally, your other vehicle needed a plastic a/c vent, which is not covered under ANY service contract in the industry. If you have any further questions or concerns, please don't hesitate to call Customer Loyalty. We regret that we were unable to keep your valued business.
Reviewed Dec. 7, 2021
My expectations weren't met by Protect My Car, that's why I was trying to go ahead and cancel it. I was thinking that I could get some help and I wouldn't have to come out of my pocket. It was totally the opposite. I was thinking that anytime I had any problems, as far as with my engine and any type of situation, if I was paying on that on the regular, they can help me. But when I sent the car to Firestone, they couldn't fix the problem for me, some type of sensor. They replaced that and they charged me 400. But they paid for the roadside service. They helped me out with that.
We understand your frustrations and appreciate your feedback. After carefully reviewing your account, we found that Firestone could not repair your vehicle properly, so Protect My Car reached out to another shop, who agreed to assist with your repairs. If you would like that information again, please contact Customer Loyalty. Our hours of operation are Monday through Friday from 8:00 am to 7:00 pm EST, and Saturdays from 10:00 am to 4:00 pm EST. Thank you for being a Protect My Car Valued Customer.
Reviewed Dec. 7, 2021
Protect My Car's rep, Darren, was amazing but his hands were tied in how much he could do. He gave me a month free, which was nice of him. But other than not, when I took my car in because there were some sensors that were going off, I thought it would cost me just a $50 deductible. But instead, I walked out paying close to $400 with a $5,000 estimate, none of which was covered. So I was a little irritated by that. I quit my warranty with Protect My Car because I didn't know what I was paying for and the coverage that I was receiving was pretty minimal. So I went with a different company who covers everything.
Thank you for your comments. We are delighted to have Darren on our team and can't agree more with how amazing he is. We completely understand your frustrations and apologize for any inconvenience with your repairs; however, every state has specific laws and regulations concerning extended safety and emissions systems coverage. Protect My Car abides by all those state and industry-standard mandates and requirements to help protect all entities involved, including our valued customers. It's unfortunate that you chose to remove yourself from our services, but we are happy to know that you feel you found a company that covers what you need. If you have any further questions or concerns for us, please don't hesitate to contact Customer Loyalty. Thank you again for your comments.
Reviewed Dec. 7, 2021
Protect My Car is a good plan to invest in with your car. I had a good experience signing up with them. Making payments wasn't difficult, as well.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 6, 2021
Oil change... Followed instructions given after calling you people.... Dealer called you people...Got oil changed and paid for it upfront... Called you people... Followed instructions given by you people to send in receipt... Mailed documentation to you... Received no notification of receipt. The oil change was supposed to part of the policy. Way too much **! Not worth price.
Protect My Car management takes all such statements seriously and completed a review of your account. We found that On December 6th, your mailed invoice was received and reviewed. On December 8th, your reimbursement was approved and issued, so an agent attempted to call you, but there was no answer, and the voicemail was not set up. A specialist attempted to contact you again on December 16th with the same results. We would like to speak with you further regarding the matter at hand, so please contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 6, 2021
When I have a problem with my truck. I take it to the shop for repair. I love when you call me personally. To explain what is cover and how much I have to pay the help. A lot thank for always looking out for my best interest.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs as that's what a good policy is supposed to do. We look forward to helping you in the future when you need help. We are also delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Dec. 6, 2021
Very good company. I was referred to them and have not been disappointed. I would recommend them. The rates are reasonable. Benefits are good. Customer service is excellent and you can use just about any shop or dealership. Great job PMC!!
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 6, 2021
I explained the the representative what my problem was with the lights in my speedometer cluster. He told me that I was covered with the program I had but when it came down to the actual issue I was told that this item was not covered. This action is now costing me over $700 for me to pay out of my pocket. Once the cluster was removed it could not be put back in because of mileage fraud under law. I now have to pay for the testing and everything that led up to the removal of said item. Therefore Protect My Car is not willing to compensate me for any of the expenses that was done. I am willing to pay for the cluster if Protect My car would be willing to pay for the previous testing and the labor. I am asking for them to reconsider and help me by paying for what I just mentioned.
Thank you for your feedback. We understand your frustrations and completed a review of your account. When you explained that your dash lights were flickering on and off, you also stated that you thought it could be a switch located around the turn signal. Your agent informed you that your Select policy covered the turn signal switch and the brake light switch, but a diagnostic was needed to get the correct part numbers to confirm the repair could be approved. Your Select policy has a specific list of components covered under your policy, and the instrument cluster is not on that list. Please accept our apologies for any misunderstandings when you spoke with our agents. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 6, 2021
I love handing my card to the service guy. Comes back and tell me how much I owe for my bill. Thank you for great services when I need you. I also suggested Protect My Car to everyone I meet on a daily basis.
Thank you very much for your kind comments. We make it our mission to provide outstanding service and needed help to all policyholders. We are very glad the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 6, 2021
I've had numerous of car warranties and they can't even compare to Protect My Car. They would find reasons not to honor the warranty. Not this warranty company!! I've really been in some bad situations with my vehicle and Protect my Car has been my saving grace. I would definitely recommend Protect My Car to anyone! Thank you Protect My Car!!!!
Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad to have given you the help you needed, and we stand ready to do so again when the need arises. What will never change is our willingness to go the extra mile to help you when you need it. As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Reviewed Dec. 6, 2021
Dealer called PMC and the charge for service no problem whatsoever. Dealer said it was the most hassle free transaction he had experience. So far, I am extremely satisfied with PMC. I look forward and hope their service will continue in the future.
Thank you for your comments. Our goal is to handle all claims on a hassle-free basis, saving each customer not just money, but reducing stress and delays in getting you back on the road. Thank you for choosing Protect My Car. We are glad to be here to protect your car, your budget, and your peace of mind.
Reviewed Dec. 6, 2021
I have used their service as far as the oil change service. I needed to get the customer service number so that the guys could speak with the oil change guy and the customer service was great.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 6, 2021
Protect My Car is good. I got my oil change. I called them, they went ahead and paid it right then and there.
Thank you for the 5-stars. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 6, 2021
I've saved so much money already on car repairs, oil changes, and regular maintenance. It’s super valuable to me.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Dec. 5, 2021
The pandemic happened and I wasn't working but Protect My Car was consistent in calling me back and I was kind of irritated. I didn't have a job. But they helped out with the monthly payment. They figured out a price for me and I refer everyone that I know.
Thank you for taking the time to share your comments. We appreciate that very much. We know that one size does not fit all, and we are always happy to do everything we can to accommodate each customer on an individual basis. We work hard to make sure your experience with Protect My Car is a positive one and that the whole process gives you great peace of mind. Please let us know if you have any questions or if there is any way we can help. Thank you for choosing Protect My Car.
Reviewed Dec. 5, 2021
I went up to Walmart and I purchased a card that they have up there so that I could purchase this item for my truck, ‘cause I didn't have a credit card or bank account. I purchased the card at $168 exactly and they wanted $150 to start the program. After talking to them, there was just $14 left on it the next day. I went to the dump, and I paid the dump, and they said, “Nope, you'll have to use another card ‘cause there's only $14 on this one.” I said, “I just put 168 exactly. I remembered exactly.” What happened was Protect My Car tried it three times and each time was supposedly for $50 each time. So, there goes three with the $150. You add the 14, there's 164. They're claiming that they never got it and they never did it.
I called the credit card company back and talked to them about it. They said, “Nope. You gave the information to the people and that's it, case closed, there's nothing we can do.” I fought with the people for three months to get that money straightened out. The only person besides the dump that I gave that information to was Protect My Car. So, something's going on there and somebody is ripping somebody off.
They told me that they were going to take care of any oil changes. They said, “Just take the card in and show it to them, and they'll take care of you.” I took it in but the people wouldn't honor the card. I called them back. They said, “We'll reimburse you.” I sent them the information. This is going on for two months now and I haven’t heard anything. They're also still taking money out of my account. I'm having them shut down as of tomorrow. I'm all done with them. I can't trust them. They can't pay me my $55 for my oil change, but they can take my money all right. I'm very dissatisfied with Protect My Car.
Protect My Car takes all such statements seriously. We have reviewed your policy and would like to speak with you further regarding your concerns. We apologize for any inconvenience and ask that you please contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 5, 2021
Protect My Car provides a good service. It’s just, unfortunately, the worst thing that happened to me was, when I needed my repair, it was a week before my policy kicked in. I had to pay for the main repair. Other than that, it seemed whatever they’re gonna cover halfway would have been nice. Hopefully, I'll be able to at least use it for an oil change, which I'm probably gonna have coming up here soon.
Thank you for sharing your experience with Protect My Car. We understand it is frustrating when repairs are needed but not addressable, and apologize for that inconvenience. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 4, 2021
I signed up with Protect My Car for our Hyundai. We got verbal information but it took a long time to get information in the mail on the program.
Thank you for bringing this matter to our attention. We apologize for the time it took for you to receive your policy documents, and understand what a huge inconvenience it was. We are thrilled to see that you are using the benefits provided with your policy and if you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 4, 2021
I like the service of Protect My Car. I had an oil leak on my car last week. They fixed it. The claim process was nice and easy. They were all professional. When I called them, they answered their phone, got me serviced till I got what I was looking for. They do what they say they'll do.
Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. Please let us know if you have any questions or if there is anything we can do for you. Thank you again for your comments. We are glad to have you as a valued customer.
Reviewed Dec. 4, 2021
The price was pretty reasonable and the reps when I signed up were pretty nice. Also, the plan offered to me was what I was looking for. So far, I've used the oil change and it went all right. They took care of it.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 3, 2021
I’m satisfied with Protect My Car. I didn't have a problem with them and the dealership didn't either when I used the warranty. Something in my fuel pump or the fuel pump was going bad. They had cut my muffler system from under there. The dealership called me back the next day and said Protect My Car okayed things. A lady wanted to know what did I do about my muffler and I told her. I also gave her Protect My Car's number off of that little card I carry.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your suspension repairs. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Dec. 3, 2021
My rep told me that Protect My Car would be covering just about everything because my car was under 100,000 on the mileage. We went to California for Thanksgiving and came back. The light came on so I took it to AutoZone to see what it was. They said it was an emission thing so I took the car to Midas. The tech was talking about me paying for general maintenance which was fine. But when they set the emission thing, they said some kind of valve was involved. They're fixing it right now.
Protect My Car called to tell me that my claim for that was denied and they weren't gonna pay it. I have two vehicles under warranty. My other truck is under a different company and I haven't had an issue with that one. Protect My Car was cheaper so I went with them to see what was going to happen. Obviously, it wasn't very good so I'm probably going to end up canceling it and going with my other warranty.
Protect My Car takes all such statements seriously. We completed a review of your account, and although we apologize for any inconveniences, your coverage does not include the canister purge valve, an emission-based item. If you haven't had the opportunity to read your documents, please check out pages 10 & 11 for a list of your covered components. We strive to provide peace of mind during stressful breakdowns, so we apologize again for any inconveniences caused to you. Please don't hesitate to contact Customer Loyalty if you have questions regarding your policy or our claims process. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 3, 2021
Protect My Car does reimbursements. They really couldn't help me with some other stuff that I needed to be done to my car. But for the most part, it's good. I had a reimbursement for an oil change and a tire rotation, recently and it went well. It was in the shop for only a couple of hours. I just thought that the people were going to send out a check earlier than what they did. Also, when I was at the shop, my advisor said it was confusing to get in contact with somebody in claims to see what stuff was covered. Other than that, everything has been fine, so far.
Thank you for sharing your experience with Protect My Car. We understand it is frustrating when everything is not covered as expected and apologize for that inconvenience. Thankfully, you have our Select plan, which does list each and every component covered by the policy. Please look over that list and if you have any questions or concerns, don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 3, 2021
I got a call from a gal named Lacey and I spoke with her. She gave me all of the information about Protect My Car, the cost and about what the coverage would be. She wanted the miles on the car but my husband was not home at the time so I couldn't give her the exact miles on the Jeep. I gave her what I thought the approximation was. I then spoke with my husband about it because he has a 10-year-old car and we were trying to decide if we were keeping it or selling it. At the end of the day, we decided to sign up for the warranties.
Eight days later, I called Lacey back to give the correct mileage so that we wouldn't negate the contract. She answered my questions and everything seemed to be up-and-up. I got the policies in the mail and went over them myself. Everything Lacey said was what was in the written contract. It was great. We recently had our Jeep in the shop and it was a $5,900 job. We paid $2,000. It saved us thousands of dollars just by having the warranty. I have given Protect My Car's number and information to one of my friends.
Thank you for the 5-Star Review! We are delighted that Lacey provided you with outstanding customer experiences and very lucky to have her on our team. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 2, 2021
Setting up Protect My Car took a while but their guys were very nice and very patient. They finally convinced me that the warranty was a good idea. I recently got a check for some oil change that I got done a few months ago. The only thing was I had to contact Protect My Car because we got a notice from one of the credit cards that we had set up the deduction for that they felt that it was a possible fraudulent situation. The credit card company didn't notify me it wasn't comfortable when they heard about it in Florida. We ended up having to change credit cards.
Thank you for your comments. Providing our policyholders with good peace of mind is one of our most important goals, so we are delighted that our agent provided you with a great customer experience. We also understand your frustrations regarding your credit card company and apologize for any inconvenience you may have experienced. Please let us know what more we can do to earn that 4th or 5th-star rating. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 2, 2021
I had Protect My Car on my other car and it was good until one incident. The issue was supposed to have been covered and they said it wasn't under the plan. It was a misunderstanding so I let it go. In the past, they took care of whatever needed done with my car when I had a problem. And when I needed extended warranty, I put it on this car. For the free oil changes, I go in and say that I need the oil change. I let the shop see my card under this warranty and they take care of it for me. The transmission on the car that I have now started messing up and Protect My Car fixed it.
Thank you for your comments and the 5-Stars. We apologize for any inconvenience or misunderstanding with your previous policy and are very pleased to have helped you with your recent repairs and your budget. That's what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Dec. 2, 2021
My husband bought me Protect My Car for my 2014 Lincoln and I used it for an oil change at Express Oil Change. The shop won’t accept the warranty and I had to file for a reimbursement. It takes a long time to get the check and I don't like that. Other than that, I like the warranty.
Thank you for the 4-stars and sharing your experience with Protect My Car. A specialist contacted Express Oil Change and confirmed that they are willing to work with Protect My Car on your next oil change to check the process out. We then reached out to inform you of this but could not reach you. We left a message and sent an email, so please don't hesitate to contact Customer Loyalty if you have any questions. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 2, 2021
Today is the first day that I've used it in a while. I've called several times to cancel, but their staff was good at fishing and continuing to keep someone. I just tend to stay after so many times. If things did not work this time, I'm going to go with a more prominent group. But their customer service has been wonderful. Every person I talked to was good. They have a great team. However, it's the difficulty in maneuvering or navigating through the system on what is flexible and what’s non-flexible. It's not, really.
Thank you for your comments. Providing our policyholders with good peace of mind is one of our most important goals. We are delighted that your recent repair concerns were approved and completed. We are also happy that our agent provided you with a great customer experience, and we apologize for any inconveniences you experienced. If you have any other questions or concerns, please don't hesitate to call Loyalty at 844-556-4762. Thank you again for your comments. We are glad to have you as a valued customer.
Reviewed Dec. 1, 2021
Protect My Car's rep over the phone was very professional. I've been with them for a year and their services have been good. So far, I did maintenance on the car and oil change. I have three oil changes per year. Customer service was very knowledgeable on the question I asked and they took care of everything in a real good timely manner.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Dec. 1, 2021
My rep was great. He explained the coverage to me. However, I gotta have service reports to do a claim but he didn't explain that to me. I got the fuel pump done on the car back in 2015. My gas gauge would read three-fourths of a tank, but the car would be empty. The car started doing that again a month ago. I took it to Rosemont, but Rosemont wasn't getting along with Protect My Car for some reason. They couldn't get what Protect My Car needed. They told me to take it out to Audi and Audi has had my car for 2 weeks now. They are telling me about the fuel and that I need calipers, struts, etc.
I asked them about a loaner car but they told me they don't have any loaner cars. I asked them again yesterday and they still said they don't have any. I reached out to Protect My Car about getting a rental car. They told me they couldn't get any rental car until the claim gets approved so I've been catching Ubers to work. It's been crazy and frustrating a little bit. I didn’t think it was gonna take this long. It’s easy to take my money every month but when I need to get something fixed, it's taken two weeks. That don’t make no sense.
Thank you for taking the time to share your experience with Protect My Car. We understand your frustrations and apologize for any misunderstanding. Your Customer Loyalty agent explained the policy according to documented specifics, but he is not a claims adjuster; therefore, he was unable to provide information regarding what is needed for a claim. Thankfully, you were able to speak with a claims adjuster for better clarification. We are very sorry for the length of time your vehicle was in the shop. We make every effort to have the claims process run as smoothly as possible, but sometimes getting the documentation needed can take time, whether the information is coming from the shop or the customer. Please let us know if you have any questions or if there is any way we can help. Thanks again for your comments.
Reviewed Dec. 1, 2021
I had one of Protect My Car's consultants call me and he explained in detail what the warranty company dealt with, how that worked, and how it would benefit me. He also explained about the deductible, what it would be, and everything that it would cover for the car. If the alternator or water pump goes bad, the cost of that will be a major. The probability of me having the cash in my pocket right then and there to take care of the repairs would be slim to none. It would therefore be better to have some protection on the car to cover me for that. I got a plan from Protect My Car and it is the best plan that’s gonna fit me. Overall, the service is great. When I'm driving, I feel secure because I'm not concerned about something really going wrong. If it does, I got that covered protection. So far, I only used the warranty for an oil change and that was free.
Thank you for the 5-stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Dec. 1, 2021
The representative explained to me what Protect My Car was all about and I liked the idea of what was explained to me. If your motor messed up on your car and you don’t have that kind of money but if you got that insurance, they can pay for it as long as you keep the monthly bill up. What I'm getting right now from the service is the oil change. Protect My Car is doing what they said they were gonna do.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Nov. 30, 2021
The rep just told me that Protect My Car is good and that I should get it, and if I break down, it will help me out. The windows are not covered though and I talked about that with the rep. Agencies should protect windows because it’s part of the vehicle. If the glass were to break, that's also a big expense for people. Protect My Car should add windows, even though it's not so expensive. In today's economy, a lot of people are poor. They wind up paying to protect the vehicle and they should protect the windows, too. It would be worth everything because even windows bust or somebody can crack them.
Thank you for sharing your experience with Protect My Car. We understand it is frustrating when some items are not covered and apologize for that inconvenience. Our policies are intended to help our customers with mechanical breakdowns, which are almost always unexpected and very costly. Adding additional maintenance services to a policy would make the policy's monthly cost too expensive for most people, especially for those on a budget. We are looking at starting a maintenance program that could be added to a plan; however, that concept is still in the early stages. Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed Nov. 30, 2021
The rep of Protect My Car explained the coverage well and the service I got was beautiful. The little part I already had, we got taken care of. It was good. We had an oil change and a tire rotation. They did that and I appreciate it. But when I took it up to have it repaired, I got a red light on. It was some electrical part of the transmission, it’s the switch inside of the transmission and they told me they don't cover that. They only told me that after I had put the car in the shop and done the repair. I had to pay $500 to get that light for that. If in the future I have a problem and they say they cover the electric part, and it is something about the electric, I hope they cover it. I don't want to get it in the shop and then they call and tell me, “We don't cover that part.” And they say in their advertising, “We cover the electric system or the fuel system."
Thank you for the 5-stars and for sharing your experience with Protect My Car. We are delighted to have assisted with your oil change and tire rotation and apologize for any inconvenience with your repairs. We would like to speak with you further regarding this matter and ask that you call Customer Loyalty to review the claim again. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 30, 2021
Protect My Car is a decent service if you utilize it correctly.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 29, 2021
These guys were cool until time to fix my BMW. They asked for service records. I sent them in and was still denied service. I wouldn’t recommend to me worst enemy. Had me thinking we was all family till it was time to get to fixing but you live and you learn I guess.
Protect My Car management team takes all such statements seriously. Therefore, due to the severity of your comments, a thorough investigation of your account was completed, and while we understand your frustrations, Protect My Car does not mislead customers or engage in unethical business practices.
You started your coverage on 4/1/21, and over the next seven months, Protect My Car paid over $5800.00 in repairs and maintenance for your BMW, including two oil changes, a radiator, and the front control arms. We are sorry you felt the need to leave a 1-star review after all of the assistance Protect My Car has provided.
The only reason your current transmission claim has not been approved is that our 3rd-party inspector, hired to confirm there were no pre-existing issues, reported that you have modified tires and a transporter tag on your vehicle. When you initially started your coverage, you were asked if there were ANY modifications or if the vehicle was used for commercial use, and you replied in the negative. If you would like more information, please don't hesitate to contact Customer Loyalty.
Reviewed Nov. 29, 2021
Protect My Car is a good company to use. I hadn't had an opportunity to use it, but the oil change. I love that I can go in there and get my oil changed. However, it takes a minute for them to call to get the oil change. It usually takes them 15 good minutes to be on the line and I have been turned around. They'll say the system’s down because I'm assuming they don't want to go through that process. But once they get on the line, they give them what they need and we go from there. I pay whatever they ask me to pay, that wear and tear part of it.
Thank you for your comments and the 5-stars. We apologize for any delays that you may have experienced while getting an oil change, but we know you are going to save a ton of money with this coverage. If you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 29, 2021
Protect My Car's service is excellent. With the oil changes, I save so much money. With the tire rotation, it keeps me from having to buy more new tires because once you keep those tires rotated that saves too. Protect My Car is right there when I need them. When I had a flat, they took care of it. They made sure that the person who came to see my tire was able to change the tire out.
The first time I used them, I kind of had a little problem because the guy at the dealership where I took my car to get serviced was inexperienced. He claimed he had a problem with getting the payment approved. But the second time that I went, the guy went on ahead and called Protect My Car. All I had to do once the service was finished was collect my keys. It went smoothly. I am so glad to have Protect My Car and I would refer it to anybody. I have referred it to a lot of my friends because it pays for itself. Anybody who buys a used vehicle needs to reach out and find out the big savings that Protect My Car gives them as a customer. Not only that, Protect My Car calls, checks on me, and makes sure that my services are done right.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your oil changes, tire rotations, and your budget. That's what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Nov. 29, 2021
I had to redo the clutch and the master cylinder for the clutch. The claim didn't get approved because it was a clutch and Protect My Car doesn't take care of clutches. They would have approved the master cylinder but the dealership gave me a percentage off of the work because I had the clutch done with the master cylinder. It didn't make sense for me to go to Protect My Car for the master cylinder because I would have ended up paying slightly more if I went to Protect My Car to cover it. But Protect My Car has a value to it, so I would recommend it.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call for any questions or concerns you may have. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 28, 2021
I had Protect My Car for seven years and then when my car got older, they dropped me from the best policy that I've ever had to some mediocre policy that didn't cover anything. So, I dropped them. Then I got a newer car. I said I'm gonna give them a try again. Right now, I don't have really any complaints with Protect My Car, except I don't know what's not covered until something breaks down on my car and I gotta take it to the shop. Then I gotta pray that Protect My Car will cover it.
My headlight went on my car. It's not a typical headlight where you could just take the cover off and change the bulb. You have to go and take parts to loosen my car in to order to get to the bulb. Protect My Car didn't cover that. There was something else that they didn't cover and CarShield picked it up. Right now, the only thing that I'm using Protect My Car for is my oil changes. The process with that has been very easy. It's one of the best services that Protect My Car offers.
Thank you for the 4-Star Review and for choosing to return to Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 28, 2021
Protect My Car was very accommodating. I was a little leery at first about paying so much for a warranty, but they gave me a fair rate. It was awesome. They're paying for my oil changes and tire rotations. What I did not like was that they sold me a warranty, but there was an upgrade to the warranty that I could have gotten that I don't think I was offered. When I had a breakdown, that wasn't covered. But I did not know that it could have been covered had I gotten the right plan.
Thank you for your comments and the 5-Stars. Providing our policyholders with good peace of mind is one of our most important goals, and we apologize if you feel that you received less than an exceptional customer experience. Currently, you are in our Driveline policy with a $0.00 deductible and a specific list of covered components. Any other plan would provide you with either a 25% or 50% deductible, and the monthly price may increase as well. If you would like to get a quote for another plan, please don't hesitate to contact Customer Loyalty, and an agent will be more than happy to assist. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 28, 2021
This is my second warranty that I've purchased with Protect My Car. Maintaining a car can be expensive but with the assistance of Protect My Car, it helps out a lot. I have filed plenty of claims with them. On my Honda, I had about 12,000 worth of work done and came out of pocket half of that. Protect My Car usually talks to the service advisor about what needs to be done, and they usually listen to the service advisor. Protect My Car is not a scam and I already referred about 20 people to them.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car. And remember, for every referral who signs up, Protect My Car will send you a gift card. They just have to provide us with your name and phone number. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 27, 2021
PMC had a decent rate and I'm glad I did the coverage with them. They have been extremely professional. They're call number and the shops don't complain to me. The delay is a little bit too long but that's normal. But having my oil changed was one something I screwed up. I was at Firestone and got a little upset with them. I forgot to let them know but they know I've been doing it with PMC. They ended up charging my card.
Thank you for the great comments and the 5-Stars. We make it our mission to provide outstanding service and needed help to all policyholders. We are happy that you spoke with a specialist recently to get the information for your oil change reimbursement. It is always nice to know that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. It is nice to know that you can save far more than the policy costs simply by using the policy benefits. That is how you know you have the right coverage. Please call us anytime you have any questions or if there is anything we can do to help.
Reviewed Nov. 27, 2021
They told me that long as I maintain my car, Protect My Car should be able to cover me. But when I had an issue come up with my trans coolant line that had a leak in it, they didn't cover it. So I had to come out of pocket. The only thing that I did use was the tow company that Protect My Car uses. Protect My Car should be a little bit more transparent, not just for trying to make a sale.
Our apologies if you found your customer experience with Protect My Car unsatisfactory, as we strive to provide the best service in the industry. After careful review of your account, we found that you had our Select coverage plan, which provided a specific list of components that could be approved. We were very transparent when we explained that Protect My Car would cover anything on that list as long as proper maintenance is completed. Again, we are very sorry if our agents caused any misunderstanding and would like to speak with you further regarding your concerns. If you would like to talk with a specialist, please call Customer Loyalty at your earliest convenience. Thank you for your feedback.
Reviewed Nov. 27, 2021
I was impressed with the professionalism of Protect my Car's rep. He did a good job. I will highly recommend Protect My Car.
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 26, 2021
Initially, it was my transmission work. I took the car to the shop. The mechanic diagnosed it and told me it was the axel. He told me other issues too. I didn’t have the funds for everything to be fixed right then and there so I said I’d bring it back at later time. But Protect My Car paid their portion and everything was good.
Thank you for the 5-Star Review! We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 26, 2021
When I spoke to the rep, it was a very positive feeling. She was very encouraging and willing to meet my goal of payments. Immediately, I changed from CarShield. But CarShield insisted that they give me less, and they did, and with the same benefits. There weren't any perks though with Protect My Car. Other than that, a plan like this is like a security blanket for a woman, especially with a low-income budget. Because if anything goes wrong with my car, like I when I needed an oil change, immediately, they served me and got everything covered with that. The person that did the oil change for me was satisfied with the business with ProtectMyCar. I have gone by to my original warranty, CarShield but I encourage you to try ProtectMyCar as well. I refer you to both warranties.
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. We strive to offer the best service in the industry and providing our policyholders with good peace of mind is one of our most important goals. We are sorry to hear you decided to purchase coverage with an industry competitor, but please remember that Protect My Car will be available if and when you need us to be. Thank you again for your review.
Reviewed Nov. 26, 2021
They're really great. I enjoy talking to the customer service people because they're for the people that drive the cars. They realize people need their cars. I didn't got the free oil change and tire rotations and I didn't have any problems with it. It was very convenient and the service was perfect. I loved it. Everything, so far, is very good with Protect My Car. They have in-house service and for me, that's good.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are happy to have assisted with your recent oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 25, 2021
Their submission process was difficult. They wanted me to submit some maintenance stuff for them to see if I have been doing the upkeep of the car. I had done that and they've just been giving me the runaround. But I would still recommend Protect My Car because it’s different strokes for different folks. Others might not go through what I'm going through.
Thank you for this feedback. We greatly appreciate it and take all concerns seriously. We understand your frustrations and apologize for any inconvenience you may have experienced. We make every effort to assist customers with repairs to their vehicles, and there are seldom any issues with approving claims. Your service records are currently being reviewed, and your trusted advisor will contact you as needed. We have requested that the review be expedited due to the length of time your claim has been active. If you have any other questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 25, 2021
I liked the price that was offered by Protect My Car and there were not a lot of upfront fees. Their rep explained well what the protection was going to cover. The only problem I had was the shop was a little concerned because on my card, it reads 51,000 miles but my car is over 51,000 miles. What they did was put the mileage that I had to achieve before the policy would go into effect. That was a little confusing.
Thank you for the 5-Star Review! Our apologies for any confusion with the policy documents. However, we are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 24, 2021
I signed with Protect my Car and ended up having a terrible experience. I had my oil changed. They told me if the light didn't go out, I needed to bring my car in. I took it in and the shop said they were going to need it for a few days and that I would need to leave it. I hadn't made arrangements for somebody to pick me up or bring me back. I told them I would do it the next day, which happened to be on a Friday. I made arrangements for the car to be towed to the service department of the dealership. They came and picked up the car. They told me they weren't going to start until Monday and that it might take three or four days.
Since I hadn't heard from them the next Friday, I went in and asked what the status of the car was. They told me they didn't have it. They looked around and they found it next door on the new dealership’s lot with the keys in it. The people who picked up my car didn't give the keys to anybody and tell them that the car had arrived. I was very fortunate that my car wasn't stolen.
The shop fixed the car and something else was done. But I wasn’t going to have the dealer do it. I was gonna have a mechanic do it. I called and made arrangements. I then waited an hour or so and I called the mechanic and asked him if the car had arrived. He said no so I called back and the dealer said they didn't know what had happened. They said the car would be picked up within 15 minutes. I waited another hour and it still wasn't picked up. I called back and the people said then they didn't show a record of it ever that it was supposed to be picked up. By this time, it was on a Friday again. It was later in the day and they said it was too late to do it so they would have to do it the next day, which they did. All this time, I had to use somebody else's car and was back and forth with them. I wouldn't recommend Protect My Car to anybody else.
Thank you for bringing this matter to our attention. Protect My Car management takes all concerns seriously and is in the process of reviewing your account for a better understanding of what transpired. We do understand your frustrations while using your roadside assistance benefit and apologize for the terrible inconvenience. We would like to speak with you further, regarding your roadside experience, so please call Customer Loyalty at 844-556-4762.
Reviewed Nov. 23, 2021
Signing up was a good experience. So far I had to get an air conditioning unit and a power window problem. I wish Protect My Car did brake systems, but they don't. But they covered mostly everything. I had problems getting my parts, so I only had to pay a $100 down payment. I wish I wouldn't have to put down payments when I needed parts fixed on my car. I paid insurance already, why should I have to pay a down payment to get my car covered? Other than that, it was a good experience.
Thank you for sharing your experience with Protect My Car. We greatly appreciate the feedback and apologize for any inconvenience with your parts. We reviewed your account and as of the end of October, you have a $0 deductible. If you have any other questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 22, 2021
The wait time is very long when I was trying to do a claim like when I get my oil changed. I had to call ahead of time before I got there. Other than that, Protect My Car honors what they say they are gonna do. I'm quite pleased with the coverage. They are very affordable and economical. The customer service is great. So far, so good.
Thank you for taking the time to share your experience with Protect My Car. We understand your frustrations and apologize for any inconvenience you have experienced. We are aware that our call volume can sometimes exceed expectations, so we are currently incorporating many changes to manage our call hold times. We greatly appreciate your comments and feedback and thank you for being a valued Protect My Car customer. If you have any other questions or concerns, please don't hesitate to call Customer Loyalty.
Reviewed Nov. 21, 2021
I used Protect My Car to get my air conditioner fixed. They were quick and everything is okay.
Thank you for the 5-stars and your comments. It really means a lot to us all to know our efforts are helping give our policyholders good peace of mind. Please let us know if you have any questions or if there is anything we can do for you. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 20, 2021
Everything is good with Protect My Car. I like their price and the rep I worked with was perfect.
Thank you for the 5-stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Thank you for choosing Protect My Car for your repair needs and budget.
Reviewed Nov. 19, 2021
All of the things that they were offering and policy that I was eligible for was perfect for my budget. When I ended up having to use it, it really came in handy. My car shut off on my way to work. I ended up needing a new alternator. When I got to the shop, I gave the tech the number that he was supposed to call before he touches my car. When he called, Protect My Car needed to verify that it was me. Once they do that, I had to pay my deductible, which is only $100. And I got a brand new alternator out of the box. My car was back on the road within the day.
Most people think that when you have an older car that's when you need stuff like a warranty and that the dealer coverage is just enough. But then it always seems like as soon as that coverage runs out, something breaks, and then you're left with the whole bag.
Thank you for your comments and the 5-stars. We are very glad to have been there for you with the alternator repair. Best of all, we will be there again when you need us. Thank you for choosing Protect My Car to protect your car and your budget.
Reviewed Nov. 18, 2021
I thought it was a prank that I would be able to get a free oil change, but come to find out, it wasn’t. The guy kept asking me for some numbers and I told him I didn't have anything. I don't believe in giving out my information because there are many people who would hack in and scam. Everything turned out to be fine.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 17, 2021
The reps answered all questions and concerns that I had. They were very thorough going over the packet, what’s all included, and how they worked. I just had a claim where my timing belt went out. I had to get a new one and that was a lengthy process because Protect My Car had to send out the inspectors and everything had to be done. The staff wanted to do the engine instead so Protect My Car had to have a specialist come out and check it. Since there was nothing wrong with the engine, they just decided to fix the timing belt. Then they only paid $90 for a rental, and I had a rental for a month, so that was the only worst thing about them.
Thank you for your comments and the 5-Stars. We work hard to make sure your experience with Protect My Car is a positive one and that the whole process gives you great peace of mind. If there were any inconveniences, we extend our apologies. We will continue to work hard to meet and exceed your expectations, and please feel free to give our Customer Loyalty Department a call if you have any other questions or concerns. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 16, 2021
This company was a rip-off! They did everything in their power to not cover my transmission. They even lied and said my transmission had leaks and also said it did not have a gasket when they inspected it. It was all a lie because I changed the transmission fluid and filter myself and used a reusable gasket. DO NOT DO BUSINESS WITH THIS COMPANY!
Protect My Car management team takes all such statements seriously. Due to the severity of your comments, a thorough investigation of your account was completed. You signed up on October 1, 2021, which began a 30 day AND 1,000-mile grace period. On November 4, 2021, five days after your grace period ended, you called Customer Loyalty and requested an agent explain the claims process to you. Five days later, on November 9, 2021, your repair facility called to start a claim for a transmission. We requested the services of a 3rd-party inspector to verify that no pre-existing issues were present due to the timing of the needed repair. The inspector found that the leaks were present before your shop visit and that the pan was not properly sealed. The seal was not in place, and only sealant was used, which did not correctly stop the leak. The inspection report also indicated that the leak was not fresh and not new, as the amount of grime build-up and fluid on the frame indicated long-term leaks. We apologize for any inconveniences and would like to speak with you if you have any further questions or concerns.
Reviewed Nov. 16, 2021
When I found out I had the wrong contract, Protect My Car made me pay more money again. They should have gone ahead and used what I already paid and applied it towards the new contract, but they didn’t. I had to pay another fee and that was more money out of my pocket. Then sometimes, I wish they were a little bit faster with the dealerships. Dealerships sometimes don't wanna take a warranty because of the holdup, like when they’re trying to get us in and it's COVID-19 and they have so many cars, when they go to run the warranty, they'd be saying that they're not getting any reply back. We have to wait.
I felt kinda frustrated. I just want to get it in and get it out The guy said they were not responding back. Then Protect My Car got back to the dealership a few hours. Overall, I feel more secure with Protect My Car. I had one claim with my alternator on my car and it went well. The only thing about it was that there was something wrong with where I took it to. I should just stick with the dealership.
Thank you for the 4-Star Review and for choosing Protect My Car. We apologize for any inconvenience you felt, and if you would like to speak with an agent for more information, please don't hesitate to contact Customer Loyalty. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Nov. 15, 2021
There was a lot of information that we had to provide backward and forward. It took a couple of days, but it was okay. It's just that sometimes some of the information might need to be clarified ahead of time. Initially, everything seems to be very positive, but there's some information that was kind of overted as we learned later on after we had gotten it. We had to have work done on my wife's car and it ended up not being able to be taken care of because there was some underlying stuff that we had no knowledge of, and so they were not going to take care of it although we understood afterward.
I'm not 100% satisfied with the program because of the ultimate process that we went through with my wife’s vehicle. It was like we need to be auto mechanics and know different things beforehand in order for us to deal with the programming itself. They let you know that certain things have to be done. But of course, there are always timelines we didn’t know. I would caution anybody that I would recommend Protect My Car.
Thank you for taking the time to share your experiences with Protect My Car. We are the most transparent company in the industry and pride ourselves on providing consumers with the best breakdown coverage available. If you have experienced anything other than outstanding experiences with Protect My Car, we extend our apologies. We work diligently to provide information to customers in a clear and precise manner, so your feedback is greatly appreciated. If you would like to provide additional feedback or have your claim re-reviewed, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 14, 2021
The rep did a good job and the service has been treating me well. I went to Jiffy Lube and did an oil change. Protect My Car already had an account with them and all I did was sign some paperwork. They covered it all.
Thank you for the 5-stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Thank you for choosing Protect My Car.
Reviewed Nov. 13, 2021
Protect My Car always picked up when I called and they always got back to me when I emailed them. For the most part, there was a lot of communication and the response time was really good. But when I had a claim, that took a little bit of time because they had to be reviewed, especially when they were X amount of money or X amount of money over.
The first time I had a claim, the shop found something wrong and it was a $2,000 repair. Protect My Car took care of that and I was paid fast. It was exactly how they said it was going to be. On my second claim, it was going to cost $20,000. The motor had a little bit of issues and the dealer said to rebuild was gonna be nearly the same. It was so much money and Protect My Car really nitpicked the claim. They found something that they denied the claim and that put me in a hole. Customers should read the contract step-by-step. If the claim happens to be as big as mine, the warranty company is gonna follow each word by word.
Things can hit you out of nowhere and the next thing you know, you're stuck with a big bill. A lot of times depending on your car maker or what type of car it is, you have to go through a dealer and those guys don't work for anything less than 175 an hour plus whatever part. The only part they order is the original OEM. It really gets expensive really fast. I always advise people to get a warranty if their car is around 50,000. 100,000 is not even worth it. Warranty companies are not going to warranty a 100,000-mile vehicle when they know something's gonna go wrong really soon.
Thank you for taking the time to share your experiences with Protect My Car. We apologize for any inconvenience, as we make every effort to assist customers with repairs to their vehicles, and there are seldom any issues with approving claims. Unfortunately, after reviewing your account, we found that we could not approve any further repair assistance due to the modification to the exhaust system. We understand your frustrations because of the previous repairs we did assist with; however, Protect My Car was not informed of the modifications upon sign-up and the added Muffler Delete Air Intake was not found until a 3rd-part inspector examined your vehicle. We regret that we were unable to keep your valued business, but please don't hesitate to contact Customer Loyalty if you have any questions or concerns.
Reviewed Nov. 12, 2021
I advertise Protect My Car at my mechanical location at the shop we work at. And I've used them in the past before I decided to get the service for one of my vehicles. It's easy to work with them. They're just straightforward with everything. The only thing that I was concerned about was they offered me a plan and they went over everything that was covered. But they told me that my turbo wasn't covered under the plan. And they didn't give me an option as to why. I don't know if that was just the stipulation, that they just don't cover those. But it was my understanding they had different options. Everything else been good.
Thank you for the 5-stars and the advertising! We greatly appreciate you taking the time to comment. All of our policies have qualifiers that must be met, and your vehicle met the qualifications for one of our top policies, with a specific list of covered components. Your level of coverage, unfortunately, does not assist with the Turbocharger. If you would like more information regarding all of our policies, please don't hesitate to contact Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Thank you for being a valued customer.
Reviewed Nov. 12, 2021
The guy I talked to at Protect My Car was very a personable fellow and explained everything. They said they would pay for an oil change and they did. It took a while at the oil change facility to understand what I was talking about. But once they made the call to Protect My Car, they said I was okay so it was good.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 11, 2021
I was driving and I heard Protect My Car on the radio, and I went with it. But it turned out to be good because it was very helpful. The customer service was good, as far as waiting for service with tow trucks. It's the different companies that they work with that were a little difficult at times. Other than that, everything with the actual Protect My Car was okay. I had to get a switch in the window replaced. And since it was electrical, they assisted with that. And every time, if my car got a flat tire or I lost my keys in the car, I would have someone come out easily.
Thank you for the 4-Star Review! Providing our policyholders with good peace of mind is one of our most important goals. We are delighted that our agents provided you with outstanding customer experiences, and we apologize for any inconveniences you experienced. Please feel free to give our Customer Loyalty Department a call to discuss any other issues you may have encountered or provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 11, 2021
The rep started me with a decent price on the policy. However, I don't know if I'm gonna be with Protect My Car much longer because my mom had them and she recently dropped them off. She had a situation with her car to where she pays on her car as well for Protect My Car, and it said that her engine was covered. But her engine wasn't covered. Protect My Car ended up giving her a couple of months back. In the fine print, it says that if your engine has been reset, it's not covered. No one talked to me about it and I don't have time to be paying as much as I'm paying Protect My Car a month. I pay more with them than I do my phone bill. If I need them and it's in my policy that it's repairable, and I hear something like my engine has been reset -- which I'm not a mechanic, so I have no way of knowing if that ever happened -- I’m gonna be pissed. So, I'm shopping around.
Protect My Car covered my oil changes, which was nice, and I had one major claim of 600 bucks. The guy who did my car said that he has never seen a warranty this good, to where you send in the work and they give you no hassle. So, that made me confident. Then, the situation happened with my mom. But I've still been paying Protect My Car. I'm going to stick it out for a while longer and see.
Thank you very much for sharing your comments with Protect My Car. While we understand your frustrations, we also abide by industry regulations and guidelines. We pride ourselves on our integrity and transparency and make every effort to assist customers with repairs to their vehicles, so there are seldom any issues with approving claims. Providing our policyholders with good peace of mind is one of our most important goals and we stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know.
Reviewed Nov. 10, 2021
I liked what Protect My Car had and what they said. They gave me all the benefits and all the information I needed when they answered my question. They also gave out information as to how I wanna pay it, and when I did that, everything was smooth, and how the lady told me when they would be effective. I like that they offer free oil change and everybody doesn’t offer that.
Thank you for those great comments. We appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process gives you great peace of mind. Please let us know if you have any questions or if there is any way we can help. Thanks again for your comments.
Reviewed Nov. 10, 2021
When Protect My Car is dealing with a dealership, it seems they don't ever get in touch with each other. I'm on hold for a long time and it's hard to get somebody on the phone. I wish they were more available. Even when I had to call to see if something was covered, the wait time was long. I wait but sometimes it’s frustrating. Also, some of the stuff I thought would be covered is not covered. Other than that, everything's good. Protect My Car covers a lot of the bigger stuff.
Thank you for sharing your experience with Protect My Car. We understand it is frustrating when there are extended wait times, or everything is not covered as expected, and we apologize for that inconvenience. Our policies are intended to help customers with mechanical breakdowns, which are almost always unexpected and costly. Vehicle breakdown policies do not cover the cost of maintenance or wear and tear items to keep lower policy costs and provide help for unforeseen breakdowns. After reviewing your account, most of the unapproved repairs seem to be maintenance or wear and tear items. Also, we have recently taken steps to decrease our wait times, and you should notice those changes very soon. If you still have questions, please don't hesitate to contact us to review your coverage. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 9, 2021
When I first filled out the stuff to get Protect My Car, I told them I had the top of the line coverage. I was supposed to have the Platinum, but the guy and I were debating about the monthly price, and he wound up giving me the package that was one lower than the Platinum. When I went to get something done, it wasn't covered. But it was covered on the Platinum. I'm like, "But that's what I had for the first time." I wanted to upgrade. After I found out it was okay, I had to wait another 30 days, even though I was already a client of theirs. I love the fact that they give me two free oil changes a year. But I haven't had to use them for anything major yet. My sister asked me about the warranty that I have and I referred Protect My Car to her.
Thank you for the 4-Star Review, and we are thrilled you were able to speak with a specialist! Providing our policyholders with good peace of mind is one of our most important goals. We are delighted that our agent provided you with a great customer experience, and we apologize for any inconveniences you experienced. If you have any other questions or concerns, please don't hesitate to call Loyalty at 844-556-4762. Thank you again for your comments. We are glad to have you as a valued customer.
Reviewed Nov. 9, 2021
Protect My Car had reasonable plans. I used them for an oil change and the claim went straight through. The process did not take long.
Thank you for taking the time to share your comments. We appreciate your feedback very much. We are very pleased to have helped you with your recent oil change and we look forward to helping you in the future when you need assistance. Please call us anytime you have any questions or if there is anything more we could have done to get that 4th or 5th star. Thanks again for your comments and thank you for being a valued Protect My Car customer.
Reviewed Nov. 8, 2021
When I first set the thing up, I said that it should be the same coverage I had with the other company. I wanted the main components among vehicles to be covered in the event that something goes wrong. My car is 2015 and so it's going on seven years, and it hit the 100,000-mile mark. I haven't used the services yet but I hope I'll have a pleasant experience and not get denied ‘cause I’m paying $100 a month. But it was good that I was able to get a free oil change with Protect My Car. It usually costs me more than 60 bucks.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers.
Reviewed Nov. 8, 2021
I had to have an alternator replaced on my front tire and they took care of it.
Great comments and we thank you for providing them. Good peace of mind is what this coverage is all about. We are very happy to have been able to help you with the suspension repair for your vehicle. It really makes sense to protect yourself against these costly repairs. The best part is, we are here to help you the next time you need us as well. Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.
Reviewed Nov. 7, 2021
I took my car in for my free oil change. This is my 3rd or 4th one since I got the coverage. Saves me $100+ every time I do it. I've never had a problem getting it covered. Had my tires rotated last time, also, for free. I've already gotten 2 of my friends to get this coverage, so obviously I am extremely happy with my purchase. They knew what they were doing when they offered free oil changes with coverage. I think it's one of the best business practices I've seen: keep the car in good repair and they won't have a lot of claims to pay. GENIUS!
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil changes, and we know you are going to save a ton of money with this coverage. Also, remember that for every referral that uses your name and phone number to sign up, you will receive a $100 referral bonus. If you have any questions about coverage, please don’t hesitate to reach out to Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 7, 2021
The service has been good. I haven't used Protect My Car much, but when I have used it, it was good. My car engine went out and they towed it to Kia for me.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 7, 2021
When I purchased the truck with 150,000 mileage, it came with a three-month warranty. I got Protect My Car on the third day of me having it. They got the 30-day and 1000-mile that I had to go over before they could cover me. Then I was in the second month when my trans went out. I was also four weeks away from my deadline on my other warranty. Initially, I reached out to Protect My Car. I also reached out to the dealer where I got it from and let them know that I was within the miles deal of their warranty and the timeframe. Protect My Car said they would contact the shop where I got the car at and they would fax over the paperwork.
That weekend, Protect My Car started getting the ball rolling. I talked to somebody there and she needed to see all the maintenance that was done on a car. I said that I only had the truck for a good two months and I spent approximately 3,000 altogether on accessories and things that were needed. They sent the adjuster out. He checked everything and he quoted prices. Also, at this point, I still haven't heard anything from my other warranty company.
The adjuster got back with me at the end of the weekend and said that they were going to cover it, either providing me a trans or getting me a trans and they'll cover 75% of it. I said okay and I hung up the phone. Then he called me back two minutes later saying that I was already covered by a warranty company. I told him, yes, but I haven't heard anything from that company and I didn't even know if they were real at that point. He said that the shop emailed and sent over the warranty company's information. I didn't know why the shop did it. I also didn't know if it was an error. But that didn't make sense to me.
We had to get a rental car every day for two months. I work 45 minutes away. My wife go to school, got three kids that we have to pick up from daycare and school, and our whole life was just on pause. Some days on the weekends, we didn't have it. We turned it in, just trying to save us a couple of dollars. I also tried to see if we could get reimbursed.
The guy called back from Protect My Car and said that they would not cover my trans because I was already covered by my warranty company. I asked him what does that have to do with it? I was choosing to go with them. I didn't see this in the contract. It's not like my warranty company is stepping up and just ready to pay for it. He could have told me that they could reimburse me on the rental. He didn't say, "If you don't hear nothing from your warranty company, then we’re gonna take it back with us in a timely manner.”
My warranty company ended up getting back to me two weeks later. They provided me a rebuilt trans and I still paid the percentage. They covered $60 an hour for the mechanics and the charge was $80 an hour. I walked away with a $700 bill for a new trans. That was a really good deal. But it wasn't Protect My Car that did it. They backed off.
Protect My Car management team takes all such statements seriously, and we are surprised that you felt a 2-star rating was necessary. After carefully reviewing your account, Protect My Car found that you were still under your dealer warranty when your claim was submitted, so we, unfortunately, could not approve your repairs through PMC claims. As you may know, the dealer warranty will always supersede extended coverage via a 3rd party company, so we did everything we could to provide the needed information to your repair facility. We apologize for any inconveniences and would like to speak with you if you have any further questions or concerns. Thank you for taking the time to provide your comments.
Reviewed Nov. 6, 2021
Protect My Car has awesome customer service. The staff is very knowledgeable and they are extremely polite. They are also very patient while you are trying to get your thoughts and questions together.. Although there is an automated system when you call; the time you spend holding on the phone is not long.
Thank you for your comments and the 5-Stars. We are delighted that our agent provided you with a great customer experience and we will continue to work hard to make sure we meet and exceed your expectations. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Nov. 6, 2021
The plans that were offered were decent. Plus they amended the cost of the plan after I bought the initial plan. I've done oil changes twice, so I’m happy with that.
Thank you very much for your kind comments. We make it our mission to provide outstanding service and needed help to all policyholders. We are delighted that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 6, 2021
My wife had two claims with Protect My Car and I did one claim with them with the car I have. Everything was smooth though they didn't cover everything. It was like 50-50. Other than that, every time I needed their help, I've had no problems.
Thank you for your comments. As you may know, most older, high-mileage cars simply do not qualify for any coverage with most companies. Obviously, those are the vehicles that are most likely to suffer a mechanical breakdown. Our Ambassador policies were created with just those vehicles in mind. The coverage provides a wide variety of benefits, including free oil changes, tire rotations, and a reduction of 50% in repair costs. We are happy to have helped you with your repairs and look forward to doing so again when you need us. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 5, 2021
I'm happy that Protect My Car has a corporate credit card that paid for my oil change. Matt of Midas had never heard about an oil change being paid right away by a car insurance. Talking to a representative from Protect My Car helped me to ensure confidence in Matt to proceed with the service, Thank you Protect My Car!
Thank you for your comments and the 5-Stars. Providing our policyholders with good peace of mind is one of our most important goals. We stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 5, 2021
The reps did awesome. I got the platinum. It's a good deal. I used the oil change and it went through quick enough. I'm satisfied with Protect My Car.
Thank you for the 4-Star Review! We are delighted to have assisted with your oil change. Please feel free to give our Customer Loyalty Department a call to discuss any issues you may have encountered or provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 5, 2021
The experience has been pretty good. The reps were very nice and they gave me lots of details. They gave me all the information I needed. They went through the coverage pretty well and they took time. So, I appreciated that.
Thank you for your comments and the 5-Stars. Providing our policyholders with good peace of mind is one of our most important goals. We stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 4, 2021
When I took my car into the dealer for an oil change I told them to call Protect My Car first before they touched the car, and did. I was very please with the outcome, at the end of the service I ask the dealer if they had any problems with my warranty company. They said no that they were very courteous, professional, and helpful. Thank you PMC.
Thank you for those great comments and the 5-Stars! We appreciate them very much. We also work hard to make sure your experience with Protect My Car is a positive one and that the whole process gives you great peace of mind. We are thrilled to have assisted with your recent oil change. We know you will save a ton of money with this coverage, and if you have any questions about coverage, please don’t hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 4, 2021
I would & do recommend Protect My Car to everyone that I think may need it! There's no haggling & that's why I love the service & recommend it to my family, friends & strangers. I have never had a problem with this company paying out on a claim.
Thank you for the 5-stars and these fantastic comments. We are delighted to have assisted with your repairs and oil changes and will continue to work diligently to meet and exceed your expectations. Remember that for every referral that uses your name and phone number to sign up, you will receive a $100 referral bonus. If you ever have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 4, 2021
Overall, I'm satisfied with Protect my Car. Customer service has been great. I drive a lot of miles a week and the oil changes have been great. They said they'll change the oil and keep up with you. They've kept up with their end of the bargain. Don't wait. Get this warranty.
Thank you for your comments and the 5-Stars. We are delighted to have been there for you with your oil changes. Best of all, we will be there again when you need us. It means a lot to us to know our hard work pays off. Thank you for choosing Protect My Car and being a valued customer.
Reviewed Nov. 4, 2021
The reps were really good. They took care of some of the things when my car had stopped on me. Protect My Car is a little better. With Carshield, I can't get any free oil changes. With Protect My Car I get up to three free oil changes per year. That helps pay from some of the things.
Thank you for your comments and the 5-Stars. It means a lot to us to know our hard work pays off. Congratulations on your new vehicle, and thank you for choosing Protect My Car for your previous repair needs. Remember, we will be here when you need us with your current vehicle.
Reviewed Nov. 3, 2021
Great experience. Loved it. I just called before I got there and that was it. They took care of my services and will tell others. Awesome, awesome. So glad I took that warranty out. I give it 10 stars. People need to know about this so I will spread the word.
Thank you for your comments and the 5-stars. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. Remember that for every referral that uses your name and phone number to sign up, you will receive a $100 referral bonus. Please let us know if you have any questions or if there is anything we can do for you. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 3, 2021
My road trip was interrupted in May because my car broke down. I had to get a hotel and transportation until the car dealership and PMC opened on the next business day. Unfortunately, this happened on a holiday weekend. I submitted my expense receipts to PMC and have not been reimbursed. It is now November. I have contacted them several times.
Thank you for bringing this matter to our attention. We are always surprised to see a 2-star review, so a thorough review of your account was completed. We found that on July 20th, your reimbursement was issued to the email we had on file at that time. You called again on September 15th and updated your email address, and your reimbursement was re-issued. We apologize that you have not received your reimbursement. A specialist attempted to contact you to verify the email address on file but could only leave a voicemail. Please contact Customer Loyalty to speak with your specialist so that Protect My Car can ensure you properly receive your reimbursement. Again, we apologize for the inconvenience and thank you for being a valued Protect My Car customer.
Reviewed Nov. 3, 2021
Hard to get in touch with the company. I sat inside for almost 2 hours after my oil change was done because PMC offered oil changes with the purchase of the plan. This also cost more than my insurance and almost the same as my car payment. Had to cancel!
We are sorry to hear you were disappointed for any reason, especially with an oil change. We are glad that we were able to assist with the oil change, but after reviewing your account, we found that there were other concerns that the shop was looking into as well. We also understand it is frustrating to have to wait, so we strive to make every transaction hassle-free. Unfortunately, there are times when our call volume is higher than expected, which, in turn, can cause longer wait times. We regret that we were unable to keep your valued business, but please don’t hesitate to contact Loyalty if you have any further questions or concerns.
Reviewed Nov. 3, 2021
Very happy with lockout service. Very easy to get oil change and tire rotation at no charge. I haven't needed to use you for anything else, so far. Technician arrived in a timely manner to unlock my car. The attendant at the gas station I visited was very quickly able to get verification of coverage by calling the pertinent number I gave him.
Thank you for your comments and the 5-Stars. It means a lot to us to know our hard work pays off. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don’t hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 3, 2021
Every time I call, the customer service representatives are kind, caring, and efficient. They're awesome! They've taken care of me and my cars very well. The service stations tell me they give no hassle, and the work is completed quickly and paid for swiftly. I'm so glad I called!
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your recent oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don’t hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Nov. 3, 2021
A warranty should give a sense of protection in those unpleasant situations regarding your vehicle… PMC provides none of these protections! You and your vehicle will be investigated and probed. Don’t believe their claims to help ..They only want your monthly premiums… Sure they will fix small and cheap issues that you’ve basically already paid for through your monthly premiums, but you’ll get hammered on major issues and claims denied .. Don’t fall victim to the scam as I did.. Not hate just truth.
Protect My Car takes all such statements seriously and completed a thorough review of your account. We are surprised you felt the need to leave a 1-star review after all of the assistance Protect My Car has provided for both vehicles you have had covered. For instance, PMC paid over $2500 for major repairs on the first vehicle you had protected. The only reason your current transmission claim has not been approved is that we are still waiting to get service records showing you have completed the proper maintenance for your transmission. Once we receive those, we will be more than happy to re-review your claim and move forward accordingly. If you would like more information, please don't hesitate to contact Customer Loyalty.
Reviewed Nov. 3, 2021
My initial call was to verify the oil and tire rotation services. I was told that these services are provided 3 times per “contract” year. Nowhere in “the contract” is that stated. The claims rep that I spoke to even referred me to page 9 and asked me to read along with him. I found that in insulting and against the level of customer service you seek to provide. I repeatedly asked to speak to his manager and he continued to refuse. In the end, it helped to confirm that contract year is not explicitly stated, and therefore my understanding that I had one oil change and tire rotation service left to use was correct. This rep also stated that I should note that PMC had already spent “thousands of dollars” on my vehicle's maintenance.
I pointed out that this is exactly how the coverage should work and is exactly how the program is marketed - save thousands on vehicle maintenance. Furthermore, I have also spent thousands of dollars given the 50% shared costs. His reasoning was faulty at best, and rude for sure. He finally accepted to connect me to a manager and left me on hold for almost 20 minutes. I decided to call customer service from a different phone while still on hold. While speaking to one representative, a customer service manager finally came on the phone. He listened and realized that my request was simple. I needed the service on 10/29, just a week after the 10/22 contract year turn over. He saw that it would be unfair to lose out on a service and just conform to the reset services.
He assured me that he would make sure the services would not count towards the new contract year so I could keep the full services (3 oil changes and 2 tire rotations). I agreed that would be satisfactory to me. After hanging up with him I received a follow up call from a different customer satisfaction rep. Surprisingly, he stated that 10/29/21 oil would count towards my 2022 contract year. So again, I felt mislead or at a minimum misinformed. This last representative however said that given what had transpired up to that point he would state in the system that the oil and tire rotation service from 10/29/21 would not count against the 2022 services. I really hope that is the case.
Frankly, this experience disappointed me a lot. The services have been very good otherwise. The claims submitted this past year have been processed as expected. I don’t have anything negative to state about that. The positive claim experience and the last interaction with the very last rep that contact me drove to give a rating of 3 which I would consider just satisfactory. Had I done this review prior to calling and inquired about my oil services I would have easily given you a 4 star rating, and maybe a 5. Feel free to contact me if you need additional information. You have my contact information in the contract.
Thank you for bringing this matter to our attention. Our apologies if you found your customer experience with Protect My Car unsatisfactory, as we strive to provide the best service in the industry. We are thrilled that you were able to speak with a specialist and that a positive resolution was achieved. Our management team has been notified of the outstanding services provided by Nathan, Sasha, Joshua, and Melodi. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. If you have any other questions or concerns, please don’t hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 3, 2021
They're very professional and I am glad I came to them. I even got my wife to get them and we both have had the best experience with them. They are the best out there. I would recommend anyone to call them.
Thank you for your comments and the 5-Stars. We are thrilled to have been there for you with your repairs. Best of all, we will be there again when you need us. It means a lot to us to know our hard work pays off. Providing our policyholders with good peace of mind is one of our most important goals. We are delighted that our agent provided you with a great customer experience. Remember that for every referral that uses your name and phone number to sign up, you will receive a $100 referral bonus. Thank you for being a valued Protect My Car customer.
Reviewed Nov. 3, 2021
When I first heard about Protect My Car through my insurance company, I decide to purchase it for my 2014 vehicle. After the required waiting period I went to my dealership to get a routine oil change and tire rotation. I was very happy PMC took care of everything.
Thank you for your comments and the 5-Stars. Providing our policyholders with good peace of mind is one of our most important goals. We stand ready to assist again when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
Protect My Car Company Information
- Company Name:
- Protect My Car
- Company Type:
- Private
- Year Founded:
- 2005
- Address:
- 570 Carillon Parkway
- City:
- Saint Petersburg
- State/Province:
- FL
- Postal Code:
- 33716
- Country:
- United States
- Website:
- protectmycar.com