Protect My Car Reviews
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About Protect My Car
Protect My Car is a premier vehicle service contract provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company aims to provide a hassle-free claims process and ongoing customer service.
- All services provided by Protect My Car employees
- In-house claims process for smoother experience
- Free oil changes and tire rotations with all policies
- Does not cover preexisting conditions
- Not available in AK, CA, HI, MO, OK or WA
Protect My Car Reviews
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- 4,948,604 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Feb. 17, 2022
Protect My Car had a very easy to understand and simple process. It was a pretty good experience. I did file one claim, and it was also a really smooth process. I just took the car in, had the dealership call Protect My Car, and they took care of everything.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 17, 2022
The rep took care of everything. He was very nice and every question that I had for him, he answered it for me without leaving a question mark in my head. Even though it did get kind of expensive, he brought the price down for me to come, and they worked with me with my funds or what I had in my pocket at the time. So overall, Protect My Car did a pretty good job.
Thank you for the 5-stars and for choosing Protect My Car to protect your vehicle and your budget. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 16, 2022
I had a claim for an oil change and the process was easy. I gave the dealer the card. But when the car was ready, they told me my fee would be 100 and some dollars. And I was like, “Did they call? I have insurance on the car." So, they had to call back the salesperson. When they hung up, the dealer said, “Oh, okay. You don’t have a balance.”
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Thankfully everything smoothed out when you had your oil change. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 16, 2022
Protect My Car is pretty good. I like that they do oil change and tire rotation. I like the roadside service that I'm getting.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 16, 2022
They have a reliable policy. It covers everything in my car. But they're in the East Coast time, so making a claim is a little bit difficult because the 5:00 time over here is when I don't have access to making a claim. There could be a way to make a claim after hours.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Don't forget we are also open Saturdays from 10:00 am to 4:00 pm Eastern Time. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 16, 2022
The rep told me a lot of helpful things as far as say, if I'm in Miami and my car breaks down, Protect My Car is gonna help me get a rental and a room if I can't get back.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 16, 2022
I asked the people at Protect My Car not to take any money out of my account for the first of the month but they want to take it out on the day they want to take it out and they keep causing me overdraft on my banking account. If they keep doing that, I’m just gonna cancel Protect My Car and take my money back. Other than that, it’s been pretty good so far. I used them when I had a tire rotation and an oil change. They contacted the shop that I wanted the work done and then they were aware that I was coming. They treated me very nicely and Protect My Car paid it out. As my car gets older, I'm sure I'm going to have problems with it and Protect My Car will be there where I won’t have to come out of pocket with huge amounts of money.
Thank you for the 5-stars and for choosing Protect My Car. Our apologies for any inconvenience due to your payment due date not being where you need it. A specialist reached out but could not contact you, so she left a voicemail requesting a call back to review available options. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 16, 2022
I've had Protect My Car for two years and it is a nightmare. The person they send out to the mechanic, both times, argued, fought and ignored what the mechanic told them that needed to be done with the car. I got all this from the mechanic and, back and forth. I almost had to fight every single time just to get repairs done. And when I have spoken to Protect My Car's agents, they tried to tell me, "Please don't cancel it. You're actually saving so much money. You got this done." But $6,000 to $8,000 is not money that I can just pull out from anywhere. And it's not worth me having this knowing that they are very nitpicky and the person apparently who they send out to speak to the mechanics has not been a mechanic himself for the last 10 years, and they treat the people that I've been working with like dirt.
Outside looking in, it might be a good service, but all they really care about are the rewards. They don't care about protecting anything on the vehicle. It should not be up to me as a consumer to argue with not only the person at the level of customer service as well as my mechanics who I trust fully to argue with Protect My Car's representatives who don't want to do anything to help take care of the car unless I threaten to not deal with them anymore, then they would say, "Okay, okay, we'll cover your car." That's not good customer service. This is very frustrating. I have decided that I do not want to continue with Protect My Car.
Thank you for your feedback and for choosing Protect My Car. Our apologies if you found your customer experience with Protect My Car unsatisfactory, as we strive to provide the best service in the industry, and providing our policyholders with good peace of mind is one of our most important goals. After reviewing your account, we found that there was a communication issue with your shop, but your claim was handled properly during all of the confusion. We absolutely did exactly what your coverage is meant to do, and if you would like more information, please contact our Customer Loyalty Department for further assistance. We thank you for still being a valued Protect My Car customer.
Reviewed Feb. 15, 2022
I haven't got much done except the oil change that Protect My Car paid for. But that went perfectly fine.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Feb. 15, 2022
I've been having a good experience with Protect My Car. I've used them for the oil change and the tire rotation and everything was good. I would them up and they would talk to the service people and pay for the services.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change and tire rotation. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage or additional feedback, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Feb. 15, 2022
If you never get into an accident but things are messed up with your vehicle, that's an out-of-pocket cost and with PMC, I like the fact that they will handle repairs outside of an accident. What sold me was the 25% parts and labor costs. The rep I talked to gave me a generalized summary of the company and what they offer, what they entail, the person that benefits different packages, and coverages that were available. He was really cool and extremely knowledgeable. I told him about my vehicle and exactly the type of coverage I was looking for and that's when he sent me over the Platinum package. I'm satisfied so far.
Thank you for the 5-stars and for choosing Protect My Car. Thank you for your comments and the 5-Stars. We are happy to have been there for you with the repairs on your vehicle and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 15, 2022
When I signed up with Protect My Car, it went well. Their service is fine. The only issue I have with the service is when it's time to pay for something. I went to get an oil change, and it took forever to get the bill paid. The people at the business where I was at were getting frustrated. I don't even know if they're willing to do that again if I took my car there 'cause it took so long to get the bill paid.
Thank you for taking the time to share your experiences with Protect My Car. Our apologies if you found your customer OR claims experience with Protect My Car confusing or unsatisfactory, as we strive to provide the best service in the industry. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 15, 2022
The customer service was great with Protect My Car but they don’t do maintenance service. I’ve got a brand-new car and sometimes, you want to go in and get your fluids changed or have them checked, and they don’t cover that. So, I'm paying $100 a month just to change oil because there's nothing else I get from it. The last time, I had trouble at the place I took the car to. I was there for over two hours trying to get my oil change. It took me about an hour on the phone. I was trying to explain it to Protect My Car and I couldn’t get the reference number. It was bad.
Thank you for taking the time to share your experiences with Protect My Car. Our policies are intended to help our customers with mechanical breakdowns, which are almost always unexpected and very costly. Our apologies if you found your customer OR claims experience with Protect My Car confusing or unsatisfactory, as we strive to provide the best service in the industry.
Regarding the maintenance of a vehicle, that is something that can be scheduled and planned for financially, and vehicle breakdown policies typically do not cover the cost of maintenance and wear and tear items so that the policy cost stays down. This way, companies can provide more assistance for those unexpected breakdowns. Adding these services to a policy would make the policy's monthly cost too expensive for most people, especially those on a budget.
Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Feb. 15, 2022
I've had my oil changed and my tire rotated and PMC was right on it. The people called PMC and PMC paid for it. It went pretty nice.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage or additional feedback, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Feb. 14, 2022
The representative told me about what I was looking for and getting what I was looking for so that made me feel comfortable. I got a better deal with Protect My Car.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 14, 2022
Signing up with them was very easy. The policy covers my oil changes, and I was surprised it covered synthetic oil changes. I've used Protect My Car for that and it was for free. I go to Jiffy Lube for the oil changes all the time because it's very easy. But other places would say they never heard of Protect My Car. I told them that they just need to call Protect My Car and they'll cove the work. But there was one garage I dealt with that refused to call them and said, "Well, they better call us. We're not calling them." That was when I called Protect My Car and they told me that they use Jiffy Lube and that they're in with the contract. So I go to Jiffy Lube now. My mechanic will also use Protect My Car. He said he's never done it before, but he's willing to try for me when I need something done.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. We are also delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 14, 2022
I had an oil change. The process with Protect My Car was fairly smooth. Given my deductible is set to zero, the provider had questioned that it may not be covered. But I called the support and they assured me that it was, and it went just fine.
Thank you for your comments and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 4th or 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Feb. 14, 2022
Protect My Car has helped me a lot with worrying about being caught in a last-minute repair and not having the funds at that moment. When I needed work to be done, it was right there and then. Certain things came out of pocket but the rep explained that to me when we did the enrollment.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 13, 2022
I figured if my car breaks down, Protect My Car can pay even though I pay every month. I've had my truck serviced a couple times and told the dealer who my warranty provider was. They called them, and everything got paid.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 13, 2022
My truck is old so the mileage is way past my manufacturer's warranty. I went with CarShield, but what they offered was lubricated parts on the vehicle and they charged me the same price for the best coverage they had that would cover everything on somebody else's vehicle. I used it for a little bit but I figured it was just a waste of money and for some coverage. I was looking online and then I saw Protect My Car and I decided to try it out. For my truck, which is over 10 years old and has over 246,000 miles on it, they still cover everything that has gone wrong with it, so I've been very happy with them since then.
When I go to a mechanic, before they do a diagnostic on it, and then they let me know whatever it's gonna cost, then I give them the information for the company, and they call them. Of course, they ask the mechanic's information for the truck. After everything’s said and done and they okay it, they give me a call to let me know what my portion is, and they're gonna cover their portion, and I cover mine.
The one thing that I experienced was that there was a part on the truck that was not routine maintenance and the person said that it was not covered. I read over my policy and I called back. I explained that whoever’s told the mechanic that it wasn't covered was wrong. The guy had to research what I was talking about. He apologized on behalf of the other person and that's what got fixed.
The only thing was that when I was trying to get the door handles fixed on my Nissan, they didn't accept it ‘cause it wasn't covered. It was considered as cosmetic. They didn't call me about it. I’ll appreciate it if when I take my car to a mechanic and it’s something not covered, they should at least give me a courtesy call about it. But whatever they covered, they covered. I recommended it to my mother and she uses it too.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and as you pointed out, most older, high-mileage cars simply do not qualify for any coverage with most companies. Obviously, those are the vehicles that are most likely to suffer a mechanical breakdown and that is why we developed our Ambassador plans. We will continue to work hard to make sure we meet and exceed your expectations and we apologize for the unsatisfactory claims experience. Also, we appreciate your suggestion for a courtesy call regarding non-covered items. That is great feedback and will be forwarded to Protect My Car management for further review and consideration. If you have any other questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Feb. 13, 2022
I’m satisfied with the experience with Protect My Car. I got work done on both cars. They did the winterization then, changed the oil. But we have the three lights on and the part is on backorder till March so I haven’t been able to get that done. I didn’t like that Protect My Car had to take apart all the brakes and they didn't want to pay that. They said that it wasn’t covered. But if I was coming in to get that done, it's not covered. But as part of their repair, it should be covered. The guy finally said they would pay it.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. We are happy to have been there for you with your brake repairs and apologize for any inconvenience during that claim. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 13, 2022
I've had a claim for an oil change. They paid me for that. Get Protect My Car. It has worked out pretty well and the service has been pretty good so far.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 12, 2022
I had my warranty since May of 2021 and everything went smooth until I requested my Tranmission be rebuilt after taking it to a Transmission specialist in the Bronx. This Warranty company left me with almost 4,000 in repairs. They will take your money every month and when you need a major repair done they will use stall tactics. Protectmycar is a scam. They will request service records after your car is in the shop in need of repair instead of asking for these records when you initially enroll with this Warranty. My best advise is to protectyourself from this scam company!
We understand your frustrations; however, Protect My Car does not mislead customers or engage in unethical business practices. Our apologies if you found your experience with Protect My Car to be unsatisfactory, as we strive to provide the best service in the industry. Upon reviewing your account, our records indicate that you began coverage on May 12, 2021, and your documents were emailed and mailed out, in hard copy, on May 17, 2021. It is the consumers' responsibility to review the policy documents provided during the 30 day review period. In YOUR policy booklet, on page 14, exclusion 5 states: "If the CONTRACTHOLDER cannot provide to US, the ADMINISTRATOR, accurate/verifiable maintenance records proving that the VEHICLE has been maintained in accordance with the manufacturer’s maintenance schedule as outline in the VEHICLE’S owner’s manual (i.e., Oil Changes, Transmission Service, Fluid Exchanges, etc.)." We would be more than happy to consider reinstating your policy and reviewing your claim again if you are able to provide the requested service records. We do regret that we were unable to keep your valued business, and if you have any further questions or concerns, please don't hesitate to call Customer Loyalty.
Reviewed Feb. 12, 2022
I purchased a used vehicle and I just wanted some additional coverage. I already had a vehicle covered through Protect My Car before and they worked out a really good deal with me and that was why I went with it this time. I've got the policy back in October 2019 and they said that I had to do 30 days and put 1,000 miles on the car, which I did. At the end of December, my vehicle check engine light came on. I stay in the country and I explained that to the man before I took it up to the dealership, ‘cause tow trucks and stuff like that don’t come out this way.
When I took it up to the dealer, they did a check. While I was at the dealership, one of the claim adjusters, Justin, called me from Protect My Car and he was opening up the claim while I was there after I've dropped my vehicle off. Later on that evening, the serviceman called me from the dealership and told me that my Cadillac converters were gone, and they were saying something about my transmission. When he and Protect My Car had a conversation, they said something for one of their third-party people to come out to check to make sure it was my Cadillac converters and my transmission.
The guy, Jason, who was the supervisor, tried to help as he said he was. I gave him a good rating because he went over and beyond. But the next day, he dropped the news saying they didn't approve my vehicle. At first, it was because they showed that I took it to the shop sometime in October to get it serviced. Well, I didn't do that. What happened was I went to where I get my oil change at and get my invoices there because it's an oil change place where I could send it to Protect My Car to get refunded for my oil changes, that was why it was showing in there.
They also showed an estimate and they never even put the accurate miles in there. They had me down for 70,000 miles where when I purchased the vehicle back in August 2019, I had 80 some thousand miles. I got my paperwork and Bill of Sale stating that it was at 80 some thousand miles, so I knew that wasn't true, but that was one of the reasons why they said they denied it. After that, he changed the thing and said that it was something with I didn't use their tow company. But the thing that was so crazy was I was just having to walk into the car dealership and they didn't even reach out to the car dealership. I told them that he was on the phone that Protect My Car denied the claim. They said they heard nothing from Protect My Car. At the end of the day, I was supposed to have been covered and they should have been fixing my vehicle. It was just coming up with a lot of excuses.
I went off on them on that last thing on Better Business Bureau. Then they told the Better Business Bureau all these lies about I slandered their name and went back and forth with them. Every call that they had with me, I was cussing no one out. I canceled my policy with both vehicles. It was just a lot of miscommunication, not holding their end of the bargain, and lying.
I'm gonna take them to small claims court. That's my next step because I also had documentation that my vehicle has always been serviced. I've never been late on oil changes. Then when they sent a third-party person to come in to inspect the vehicle, the service manager from the dealership said that the person did not start the vehicle. Also, a couple of pictures they sent over didn't even look like my vehicle. When I went online to look at their reviews on the Better Business Bureau, they have been doing people the same way, taking pictures and it wasn’t the people's vehicles. Then mine was in a shop for over a month. It was just terrible service. I wouldn't recommend anybody to go to them.
Thank you for sharing your concerns with Protect My Car. We apologize for any inconvenience and miscommunications with our claims or loyalty departments. Our Management team gave this claim a second look and stood by its prior decision on this matter. Additionally, we responded to your BBB complaint, in detail, on 1/31/2022, and again on 2/11/2022, if you would like more information regarding your concerns. Thank you again for your feedback.
Reviewed Feb. 12, 2022
The first time I interacted with one of the agents, that person was not nice. I was about to cancel the service but another person called me not to cancel. Then, I decided to keep the warranty. Protect My Car gives me three oil changes for the year. So far, I've had the oil changed twice.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Feb. 12, 2022
Protect My Car is the only one that would give me a contract. Most of the other companies stop at 150,000 miles. My car had over 200,000 miles, and Protect My Car is gonna protect it for four years. Their rep was helpful. It's just that for the first two months, they billed me at the wrong time of the month and I was getting fed up with it. That made a negative balance in my checking account. I told them I couldn't have anything taken out until about the third Wednesday. We worked it out so it would be about the 20th of every month because I only get paid once a month. It took them about three times to get that right. I've had my oil changed through Protect My Car. I have a card that gets my tires rotated every other time I have the oil changed. What makes having the warranty good is I pay a quarter of what the bill is. If your vehicle is over 200,000 miles, get Protect My Car because it would help you in the long run.
Thank you for the 5-stars and for choosing Protect My Car. We apologize for the inconvenience regarding our errors with your due date. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 12, 2022
Just checking the price, the payment with Protect My Car was a little better than the rest. The rep was very informative and cooperative. The plan was thoroughly explained as well.
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Feb. 11, 2022
I liked the quote that Protect My Car gave me. I'm paying every month on it, but it's worth it when my car breaks down and I have to go in to get it fixed. All I have to do is call and I won't have to pay as much for the work that was done on my car. So, it's really good to have. I'm very satisfied with it.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 11, 2022
I liked the price of this warranty. I've used my card one time for something and it saved me quite a few hundred dollars. It was very easy to do and no problem.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and are very pleased to have helped you with your past repairs and your budget. We will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 11, 2022
Protect My Car was advertised and when I heard about the benefits then went on the website, I talked to my husband about it. I thought it was a good thing, especially for the near future. I had tons of questions and the representative answered those. I called Protect My Car as my car wasn’t starting due to the battery. But I ended up calling them back and telling them not to come anymore. I also got an oil change and it was straightforward. Some places aren't familiar with this warranty. But once I give them my card and they call Protect My Car, it works out smoothly. They don’t ask me any questions afterward. I just wish to have more oil changes. It appears that I need more of that than the normal driver.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 11, 2022
The guy I talked to did a great job. He sold me and the signup wasn't that hard. It's good to have a warranty. Things you don't have to spend so much money on, you spend less. I got my car at the shop so they could do a diagnostic because the places I took it to, it seemed like nobody could figure out why it does what it does. I took it back to the place I got the car from and hopefully they can tell me exactly what's wrong with it. Protect My Car helped me out a lot and they're doing what they can. The lady I talked to, Miss Angelina, put her all into it and she convinced me to continue. I gotta give her credit. Keep up the great work Protect My Car.
Thank you for your wonderful comments! We are very grateful to have her on our team. Please know that we shared a copy of your 5-Star Review with Angelina and her management team, and we're certain they will all be thrilled to read this. Don't hesitate to call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for choosing Protect My Car.
Reviewed Feb. 10, 2022
I got this coverage for the older car and my daughter was gonna be driving it. When she had to do roadside assistance the very first time for the battery, that experience was good. When she got the oil changed, that was good as well, although it took forever for Protect My Car to send the check. However, when she went to get something done with the air conditioning, they denied the claim saying it was a pre-existing condition. I told them that was already fixed from the previous accident. The guy was nice and all, but I told him, "How you gonna do something from that long ago with something that's just breaking down now?" Then they gave Jiffy Lube the runaround for about a good four hours. They were great for the minor stuff, but they didn't want to pay for the major stuff. Since they denied the one problem, we've been scared to use them again.
Thank you for sharing your experiences with Protect My Car. Providing our policyholders with good peace of mind is one of our most important goals, and we apologize that your first repair claim did not keep to that standard for you. We are thrilled that you spoke with Melodi and have looked at options for a full resolution. We are glad you are with us and will work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 10, 2022
I had two policies with Protect My Car, but when my car broke down, they didn't honor it. I ended up paying $1,100. The dealership said I had problems with my transmission, and they explained it to Protect My Car. The rep called me after a day or so and told me they don't cover that. I don't like that because it doesn't seem right. What I'm reading and they're just reading something and understanding it different. It's not plain.
On the commercial, it says they take care of transmissions, the engines, but I didn't see that. It says it on the paper too, but I don't know why I got it. I took the car to where I was supposed to take it, but they didn't fix it and I said I was through with that. Protect My Car said something about wear and tear, and I'm dissatisfied. I don't know if I could try them a second time. Maybe I'm just not understanding the language, but I wouldn't recommend them. I'm just here now stuck and I don't have any other extended warranty.
Protect My Car takes all such statements seriously and a thorough review of your account was completed. The information provided by the shop to our claims department was for a damaged wiring harness due to corrosion, which is not covered under any mechanical breakdown plan in the industry. We apologize if there has been any misunderstanding and our specialists' attempt to contact you was unsuccessful. We would like to speak with you further about your concerns, so please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Feb. 10, 2022
I did an oil change last month and it went okay but the wait time was two and a half hours. The people had to call Protect My Car and they were waiting on approval. I don't have it anymore. I just liked the convenience of paying 25% for the covered parts.
Thank you for your comments and the 5-stars. We apologize for any delays that you may have experienced while getting an oil change and would have liked to have assisted with your ABS repairs. It is unfortunate that you stopped your coverage before a claim was submitted or approved. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. We appreciate any and all feedback and suggestions from our consumers. Thanks again for your comments.
Reviewed Feb. 10, 2022
We had an auto warranty before and it wasn't very good. We had a $100 deductible and we couldn't afford that. We have a family member that had Protect My Car and he recommended it. So far, it's been good. We had oil changes. Then last year, the jeep was having a mechanical problem, and they recommended to put it in the shop, so my husband took it back to the dealer shop. Now, the dealer shop was the problem. My husband waited two hours just to get into the place and once he got there, the supervisor had an attitude, so the lady on the phone said that if he wasn't satisfied there, she recommended another place to go.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Original Review: Feb. 9, 2022
Updated on 02/20/2022: I was unhappy with the time it was taking to receive paper copies of my warranty card also an unresolved issue on my claim. Melody was able to help me & I have a renewed faith in Protect My Car. All employees should be as wonderful to customers as Melody is!
Original Review: I purchased a policy in Dec 2021 for my 16yo daughter's Mitsubishi Galant. It's now Feb 2022 & I have yet to receive any policy cards, yet I have paid $300 in total. What is going on exactly? I cannot even find an email regarding when my policy goes into effect. No phone number. Nothing. No response to my email inquiries as well. Please help! ^^^
Thank you for sharing your experience with Protect My Car. Our apologies for the delay in getting your policy documents to you. We are delighted that Melodi was able to assist with a full resolution. We are also glad you are with us and will work hard to make sure we meet and exceed your expectations. We would like to speak with you further regarding any other concerns you may have, so please contact Customer Loyalty if needed. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 9, 2022
I had Protect My Car before and I was only paying a little bit a month and it was really good to me so I decided to stay with them. But I lost it for a little while, and then I got it back. I'm kind of upset because had I not let them go, I would have still had the same cheap plan even with my new car. Now that I got it back, my plan costs a lot more. Nonetheless, they've been helping me with my car bills and they've been cheaper.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 9, 2022
About a month after I signed up for services, my car was acting up and making a weird noise. I took it to the dealer and they told me that it needed a transmission. But one thing that Protect My Car gave me a hassle was to make sure that I'd give them all my service records. They were probably a little bit leery of me just paying them 80 bucks and then now they have to come out of their pocket 5,000. But they did good and they paid for my transmission. I would recommend them.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 9, 2022
Twice I called Protect My Car from the dealer and they were able to provide what they committed to. One was for an oil change, which I was told was free. The other one was there were other issues with the brake pads and they covered the brake pad replacements. Generally, the service has been good both times. They were reachable and available. Currently though, I'm paying $180 per month, the last one year, and I need to see whether it is cost-effective from my side to continue with this warranty or not because I don't use my car much nowadays with the COVID situation. I also don’t like the bullying marketing.
Thank you for sharing your experience with Protect My Car. We are thrilled to have assisted with your previous brake repairs and oil change. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for your comments and for choosing Protect My Car.
Reviewed Feb. 9, 2022
I recently had the radiator repaired and it took Protect My Car a little bit because they had to do an inspection for the first time. After that, it took a day or so to fix it. But the only deal is instead of a flat out deductible, it’s the 25% on the thing. I've never known that. I always thought it would have been just a flat out deductible. Another thing was that they said my rims weren’t factory build, but that was what was on the car when I got it.
Thank you for your comments. Our goal is to handle all claims on a hassle-free basis, saving each customer not just money, but reducing stress and delays in getting you back on the road. We apologize for any delays due to the inspection process. And we understand your frustrations with the deductible, however, due to the slightly larger tire size, your vehicle did not qualify for traditional coverage. Our Ambassador plans carry a percentage deductible instead of base deductibles and were created to assist customers when no other company will provide coverage because of modifications or higher mileage. We are thrilled you selected Protect My Car for your repair needs and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 8, 2022
Protect My Car is $32 higher than the other company I went with for my truck. It was only $100 deductible with that company. But Protect My Car wouldn't cover my truck. So, I'm getting ripped off. But I did get my oil changed and they paid for it. If I have a break down or have a flat tire, they'll fix it. So, that's kind of comforting.
Thank you for your comments and for choosing Protect My Car. Our apologies for any concerns regarding the cost of your coverage. We are delighted that you spoke with Melodi to review options that can help your budget. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 8, 2022
I wanted my suspension, my motor and trans, and the computer to be covered. The representative told me there were different packages. When I told her the type of car I had, the low mileage on it, we just went to the premium package. I just had one pre-existing condition on the car, and that was the air conditioning in there that went out. Before I got the insurance, I got the car checked at Pep Boys and they said that it was one of the problems with my car. After I got the coverage, I took it back. The mechanic put in the request for Protect My Car to pay for certain things, and when he put the air conditioning in his request, they wouldn’t fix that, but they offered me a way where I could get it fixed cheaper. They have lived up to what they said they were gonna do.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 8, 2022
I did an oil change over at the dealer. Protect My Car covers only the oil, which is about $100-plus, but given that it's a Mercedes Benz, it goes by code and the code comes in multiple functions. They didn't cover the rest of it so I had to take a loan that was enough for me to pay for the rest of it for the job and ended up spending 600.
Thank you for the 4-Star Review and for choosing Protect My Car. We understand your frustrations with not having more maintenance covered. However, Protect My Car pays for your oil changes and tire rotation, while most vehicle breakdown policies do not cover the cost of maintenance or wear and tear items at all. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Feb. 7, 2022
I have Protect My Car. The claim I had with them was successful thus far and I had no problem with them paying what they're supposed to pay for my vehicle to be re-fixed. In the near future, I hope they’ll come down on the price for me for the year and model of the vehicle that I have.
Thank you for your comments and for choosing Protect My Car. We are delighted to have helped you with your past repairs and budget. That's what a good policy is supposed to do, and we will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 7, 2022
I’m paying all this money a month and Protect My Car doesn’t cover anything. It’s horrible. I’m about to discontinue them very soon. I have multiple vehicles and I want to be covered. I thought that Protect My Car was a good choice to make, but I felt like I chose the wrong warranty company to go with. One customer service rep lied to me and told me it was one thing when it wasn’t. He was a little misinformed or he wasn't that much knowledgeable on certain things. Protect My Car covers nothing. I tried to make a claim when I went to the Cadillac dealership. It didn’t cover anything. Then I took the Range Rover. It covered one thing for it. I’m about to drop them. I’m just giving money and I’m not receiving anything in return.
Protect My Car management takes all such statements seriously and completed a thorough review of your account. Your coverage plan has a detailed, specific list of covered components and items. It also includes information regarding non-covered items: All Parts not specifically listed under the COVERED PARTS section are not covered under this CONTRACT. Furthermore, normal maintenance items and repairs are not covered (unless otherwise specified). According to your shop, your vehicle needed a wiring harness connector kit, a knock sensor, a neutral safety switch, and a gas cap, none of which are listed under your COVERED PARTS section. We apologize for the inconvenience of not being able to assist with your repairs, and we regret that we were not able to keep you as a valued customer. If you have any further questions or concerns for Protect My Car, please don't hesitate to call Customer Loyalty.
Reviewed Feb. 7, 2022
I tried to do a claim but they didn't cover that one small part that was needed. That kinda upset me. I was disappointed about that. But it went pretty good when I used them for oil change.
Thank you for choosing Protect My Car. We are glad that you were able to speak with Melodi regarding your concerns and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 6, 2022
It's weird that I have to explain sometimes Protect My Car to the service people that are doing the work. Some people never even heard of it. But besides that, everything's fine.
Thank you for the 5-stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Our apologies for any inconvenience caused by having to explain who Protect My Car is, but it takes only one time working with Protect My Car for a shop to know how dedicated we are to saving our customers money, time, and hassles. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Feb. 6, 2022
Protect My Car is a wonderful company. When they tell that the car's covered from this part to this part and that you get free oil changes, those are the truth. They stick to their word. They helped when I had a claim. I just had to pay my deductible and everything else was okay. I enjoy them and I refer people to them all the time.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Thank you, too, for referring friends and family to us. We will treat them with just as much respect as we do you. Let us know who you have referred so we can thank you with a referral bonus. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 6, 2022
I had a tire changed through Protect My Car. They said everything after 80, I will have to pay. I also had a claim for an oil change. It was good. I just wish there are more places where you could get serviced at but other than that, it’s good.
Thank you for the 5-stars and for choosing Protect My Car. We understand the frustrations of finding a great shop, so remember that you can take your vehicle to ANY licensed repair shop. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 5, 2022
The reps were helpful. But there were a couple of times that Protect My Car didn't honor what I was doing because I didn't call them and let them know what I was doing. That's wrong because I needed my vehicle to go back and forth to work.
Thank you for taking the time to share your experience with Protect My Car. We are delighted that our agents have provided you with outstanding customer experiences and apologize if there was any inconvenience with getting assistance for repairs. In addition, a specialist reached out recently to ensure your concerns are properly addressed but could only leave a voicemail requesting that you call her back. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Feb. 5, 2022
Protect My Car offered me a good deal. The reps were helpful and answered all my questions. Also, they came through with the free oil changes and tire rotations. They've covered it all. I was satisfied until I read a few of the stipulations. I got to follow the manufacturer’s book on changing the oils and everything. If it says change the transmission fluid or have the radiator flush, just at 100,000 miles, I have to do that. But I have to do that at a dealer.
Thank you for sharing your experience with Protect My Car. Our policies are intended to help customers with mechanical breakdowns, which are almost always unexpected and very costly. And, while we understand your frustrations and dissatisfaction, we do keep with industry-standard coverage requirements that every customer maintains and services their vehicles in accordance with the manufacturer's guidelines. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for choosing Protect My Car and for your comments.
Reviewed Feb. 5, 2022
I felt that Protect My Car was a good program. The service has been very helpful. They’ve been quite congenial. I haven’t had any problems with them in terms of requesting help. So, I’m pleased with the service. I had claims and I paid my deductible. They’ve had no problem paying their part of it.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. We are also thrilled to know our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 4, 2022
The reps from Protect My Car were very friendly, very helpful and very understandable with what they were saying. They make sure you understood loud and clear. I have recommended Protect My Car to quite a few of my family.
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Remember that for every referral that uses your name and phone number to sign up, you will receive a $100 referral bonus. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Feb. 4, 2022
I was very pleased with the normal wear and tear maintenance. The oil changes, that was cool. Electrical problems that I might encounter, Protect My Car covered that. It's just that I wasn't financially able to pay because I got two cars and my wife has a car. At the time, I thought I could afford it, but I really couldn't. I knew I had to pay something, but I knew everything wasn't going to be free. But it's cheaper than what I'll be paying by myself without them. So, that was good. They save me a lot of money. And now, with the weather being bad and the streets being messed up and having potholes, it does come in handy to have that, something like roadside assistance. You never know when you're going to have an emergency and run out of cash, and you got to get to work, you need your vehicle, and they're right there for you.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Feb. 4, 2022
It's going two years now since I purchased my warranty and I paid every month. I got an oil change when I first got the warranty. The shop called and made sure that the claim was approved. Protect My Car came back and told me everything was approved and everything worked out perfectly. If I have service done on my car, Protect My Car is gonna grant my service and get it done. I will have no issue.
When looking for extended coverage, check the coverage that they offer you, anything with the transmission, motor, or brakes. Our electronic problems like the windows are good. You pay monthly and Protect My Car will service something. I'm telling my daughter when she gets her car to join with them because it's good coverage. You got the rental car coverage, you got to pay your deductible, and you're good to roll. You don't need to pay out $5,000 to fix your car. Those rental cars are $210 for seven days and you can rent a car for a day. You have to keep your car that long. That's your max pay and you can get reimbursed back. The whole deal ends up 400 or maybe $500. You have that for your car when something happens.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 3, 2022
I filed a claim for my heat and brakes, and both went through good. If a car breaks down, I still have a deductible but the warranty helps.
Thank you for the 4-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to discuss any issues that you may have encountered and/or how we could have earned that 5th star. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 3, 2022
I called Protect My Car because of a starter. The next time I called was after my car broke down. I was out of town and right before I got to a bridge, my car came to a complete stop. The first mechanic said that it was my engine. I had to overhaul my engine so I was thinking it was going to be big bucks. I took it to a Kia dealership and they said it was not the engine but the starter. That was a relief. I called Protect My Car and they said I was covered. I ended up paying 56 bucks and that was great. On those two occasions that I had to call, Protect My Car came through like a champ. They were very fast and professional. My experience has been very positive. I hope that if the car breaks down again, I have the same experience I had the last time.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your repair needs. We know you are going to save a ton of money with this coverage, and if you have additional feedback or any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Feb. 3, 2022
I love the service. They help out with big problems. The only thing that I didn't like is that for the warranty, you have to take it back to the same shop that fixed it. I used the warranty back in the summertime for suspension work. I had to pay half of whatever the shop charged me.
Thank you for the 5-stars and for choosing Protect My Car. We understand your frustrations, and we only ask that you take your vehicle back to the same shop for the same repairs because there is usually a warranty for labor through that shop. If you have other repairs that are needed, you can certainly take your vehicle to another shop. We apologize for any inconvenience but we are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Feb. 2, 2022
My system went out and I need to use Protect My Car. I used them for an oil change and that went all right. It's just hard to get them on the phone from time to time. My air conditioner went out early when I first got the warranty and I took it to a company. Protect My Car paid part of the cost and I paid the rest. On the whole, I like the warranty being there when I need it.
Thank you for the 5-stars and for choosing Protect My Car. We are aware that our call volume can sometimes exceed expectations and are confident that recently implemented changes will decrease the average hold time for better service. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 2, 2022
Protect My Car seemed to be the only ones who actually do what they say they would do. The reps were very professional and helpful, and gave me all the information that I needed to make a decision. Submitting a claim was very easy. They just told me to take it to wherever I wanted to take it and that was it. I would recommend Protect My Car to anybody. I just got my mother and father on them a couple of months ago because their previous company didn't cover half the repairs that my mother needed on her vehicle.
We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We do work very hard to make sure the policy is affordable and that policyholders get the kind of help they need when they need help. Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. And remember, when you refer someone who gets a policy, we thank you by sending you a virtual MasterCard e-card. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Feb. 2, 2022
Protect My Car disappointed me completely. They come up with a flimsy excuse and put me into a heavy burden of debt. They promised me all kinds of things, and it never was true. They said anything is covered and that they covered the engine transmission and a number of things. I had a claim for the engine but they sent an inspector who lied that I never did an oil change which was not true. They said they were not responsible and they will not fix my car. I had to take a loan that is killing me from my retirement. I’m working to pay back the loan.
Protect My Car management team takes all such statements seriously, so a thorough review of your account was completed. You began coverage on 8/12/21 under our Ambassador Platinum plan with a 25% deductible. On 11/16/21, your vehicle was towed to your repair facility after over-heating, in need of an engine replacement. As we do with every major claim, Protect My Car requested a 3rd-party inspection to confirm the shop's diagnostic. We also asked that you provide service records for the previous 12 months. The inspector found that your timing cover gasket had an active leak dripping down the engine onto the alternator, which caused your drive belt to slip off. The inspector did not say you did not change your oil, but rather the shop stated the oil was low, and there was no oil on the dipstick when the vehicle came into the shop. Due to these factors and that the vehicle was still driven after the belt broke, we were not able to approve your claim. We apologize for any inconvenience, and if you have any further questions, please don't hesitate to contact Customer Loyalty. We regret not being able to keep you as a valued customer.
Reviewed Feb. 1, 2022
I had to have one of my tires fixed. When I bought it, the dealership had the wrong part for the bearing. They fixed that and I filed the claim. Protect My Car took care of that. All I did was pay my deductible. I appreciate the fact that Protect My Car was very upfront. As a woman, a lot of times, companies will try to upsell things that are not necessary because they don't think we know anything about automotive stuff. But Protect My Car didn't try to upsell anything. They were very professional.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Feb. 1, 2022
My cousin Maurice told me to look into Protect My Car and that it was good. I went with them and he was right. I was very happy. The rep who helped me sign up was a beautiful guy and was excellent. I got two cars on the policy now. One is with the Malibu. I'm gonna start using protect My Car really soon. Even if you have coverage, it’s always great to have Protect My Car. I'm highly satisfied. I like the road thing. When we break down someone will come and get us. That's beautiful. Weigh your options and see what your insurance company is offering. If they're not offering the things that Protect My Car does, it's a good deal to look into.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Remember, Protect My Car is for your mechanical breakdown needs and we are not auto insurance. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 31, 2022
When I signed up with Protect My Car, it was super informative, very friendly service and no pressure tactics. They were very polite about everything. They called me back in a couple of days to mull it over and make sure and check my budget, make sure I could afford it and not miss a payment. They called me back like they said they would and asked if I had made the decision. They weren't rude, too.
I get three free oil changes a year and two tire rotations a year. I've been using those since I've been paying for the warranty. I'm getting well worth my money for what I'm paying for the policy. When I submit a claim, I usually go to the same place so that I don't have to explain it to the next place. Plus, I get a free car wash when I go and they just call the 800 number. It takes about three to five minutes sometimes.
They give them my information off that little card and tell them what I'm there for. They'll run it through the computer and pull up my account number, and they'll give them a credit card number, and they'll put it in their computer, and it pays for it right then. I'm in and out in 15 minutes. Every time I've needed to call them like with a change of phone number, it was a very smooth process. It wasn't a long wait. They were always very friendly and it took no time to pull up my account and were very professional. I've been very happy with Protect My Car.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. We are also delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 30, 2022
With Protect my Car, it feels a relief when I need to get something repaired. I know I can get a little help. When I filed a claim, it worked out pretty well. There's one reimbursement I requested. I don't think I ever got it, though. That was the only complaint. But they fixed a bunch of big stuff. But they don't always answer their phone on the mainline because I've had some mechanics tell me that they've been on hold for 20 minutes and then they give up. But then there was another time I called Protect My Car and they said, “Just call this other number because we always answer that number.”
Thank you for the 5-stars and for choosing Protect My Car. We are glad that you were able to speak with Melodi and provide additional feedback, and we will continue to work hard to make sure we meet and exceed your expectations. We apologize for the delay in sending your reimbursement to you and are happy that a resolution was achieved. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 29, 2022
When I purchased Protect My Car, it went very well. The rep was very knowledgeable. The quality of their service is very good. I just had one plight. I pay my bill by the month through the bank and I'm always getting bills in the mail and I keep telling them I don’t need to get one ‘cause I pay by check. Other than that, everything's been okay.
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. We understand the frustration of receiving an invoice, and we will have our management team review options to discontinue your invoicing. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Jan. 28, 2022
They were able to answer all the questions I needed answers for. I got everything I needed on the plan. One other thing they offered, I could take the car to any place I wanted. I take this for the Lexus. I choose to check it through the Lexus dealership. But, I had one problem. I took it to the Lexus place in Memphis. That particular manager did not wanna honor the card of ProtectMyCar.
They said they did not want to because of something about the amount of the cost of the oil change, something about some plans only paid so much for an oil change. We would be responsible for the rest. I told them, “No. That wouldn’t be a problem with Protect My Car.” They already explained to me that they’ll cover three or four changes per year, and that was that. So, my first oil change, I ended up getting it at ServiceMaster. But then I got a call from their manager at the Lexus place saying they would honor it, ‘cause I complained about it. He put in all my information and it should have no problem going forward.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 27, 2022
I've had oil change on my car and some radiator problems. The claims process with Protect My Car is excellent. I don't have to pay a deductible so I like it.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 26, 2022
I have two vehicles that I’ve got Protect My Car on. We've had a few claims on and they've done good. But the other night, I locked my purse in the car so I had to call Protect My Car. The girl was asking all kinds of questions and she was saying a lot of stuff. She's the only one that’s given us anything negative. We have insurance with Liberty Mutual and they came out in no time when we called them. Another thing I do not like with Protect My Car is when I set the policy up, they said it was for five years and we would pay three years. They also told us that on our next car they would give us four years and we would pay for two years. But right now we're still having to pay. I may drop them because we've got some other good benefits with other people. I wouldn't tell anybody to go with them now. I would have if they had them done what they said they would do. It's costing me about $140 more a month on these two cars for payment and it only pays half.
Thank you for the 4-Star Review and for choosing Protect My Car. PMC management team takes all such statements seriously and we apologize for any miscommunication or misunderstanding regarding your payment term. We have also requested that our Roadside vendor review the cause of your towing concerns. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Jan. 25, 2022
The rep was a nice guy. He explained everything thoroughly and we got along great on the phone. The claims have gone well. One was for a wheel bearing and Protect My Car sent a card out to the tech that I went through. I've also had my oil changed many times. But they should cover more than what they cover.
Thank you for the 4-Star Review! Providing our policyholders with good peace of mind is one of our most important goals. We are delighted that our agent provided you with a great customer experience, and we apologize for any inconveniences with your listed covered components. Please feel free to give our Customer Loyalty Department a call to discuss any issues that you may have encountered or provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Jan. 24, 2022
I got an oil change and Protect My Car paid for it. I'm happy with their service that I received. They aren't rude. They were very helpful. There may be a potential problem with my turbo for my car and they were great with that too. They said, "We don't cover that part in particular, but we do have different outlets to which we can send you through that we can possibly still help you get the cheapest rate." I would highly recommend Protect My Car but I would probably recommend that others get a higher plan than I got so they could have more coverage.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and know it is very frustrating to have some repairs not covered, but we will continue to work hard to make sure we meet and exceed your expectations. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Jan. 23, 2022
The people were nice and it was a good experience signing up with Protect My Car. We had an oil change and once it was done, we called them and they paid for it. I'm greatly satisfied with their service.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Jan. 23, 2022
Protect My Car is really good for the ones who qualify for it and especially the ones with the newer cars. Their warranty is better than the warranty that comes with the new vehicle. When I got my oil change, I gave them the number for the claim and whoever changed my oil called them and it was handled over the phone. I pay 186 for both my wife's car and mine and it's a small price to pay if something does go wrong.
I was a little scared at first when I first got it because when I would call, it would go straight to voicemail. But once I learned the actual hours and the different time zones, every time I call, I get an answer. I call to pay and I get through to someone every time. The customer service representatives are always nice and helpful. They're always appreciative and I appreciate them.
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. We are glad that you are no longer having issues contacting Protect My Car and that we could assist with your oil changes. We appreciate any and all feedback and suggestions from our valued customers. Thank you for choosing Protect My Car for your repair needs.
Reviewed Jan. 22, 2022
The coverage offered by Protect My Car is fine.
Thank you for the 5-stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations.
Reviewed Jan. 22, 2022
I've had nothing but a good experience with them so far. My warranty covers the oil changes and with that and with the other car protection, it would pay for itself. The process for the oil change is fairly easy. I just give the shop the phone number and they call Protect My Car. I give a credit card number and the oil change happens.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have additional feedback or any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Jan. 21, 2022
Overall, Protect My Car is good. Customer service is prompt in answering their calls and they try to help you out if they can. I did an oil change and everything went well.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 21, 2022
Their customer service is all right, although one time, I had a little trouble getting ahold of somebody to pay a bill. Also, I had to get a battery and they said they wouldn't cover that. When I got this coverage, I thought they said everything under the hood was protected. And $82 a month is kind of high. Other than that, I'm pretty well satisfied with it.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. We apologize for any wait times but are confident that our recently implemented changes will decrease the average hold time for better service. We also apologize for the inconvenience with your battery. We should have better explained that everything mechanical, under the hood, is covered. Other than oil changes and tire rotations offered by PMC, maintenance items are not covered under any plan currently available in the industry. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 20, 2022
It's been good so far with Protect My Car.
Thank you for the 4-Star Review! Please feel free to give our Customer Loyalty Department a call to discuss any issues that you may have encountered and/or how we could have earned that 5th star.
Reviewed Jan. 20, 2022
The only thing I was disappointed about was that they said they have a rewards program. It took me forever to find it and when I found it, I was under the impression that I could buy things straight with the rewards I had. But it's not. I have to use so many reward points and get so many dollars off at something. Also, there were some things that were weird that they wouldn't pay for. They paid for the cheapest part instead of putting an unlimited warranty. If the thing broke again, they would have to pay for it all over again. Other than that, we had a good experience with them.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. We apologize for any inconvenience concerning your PMC Rewards. It's actually a great savings tool to help those of us on a budget. We regret that we were unable to keep your valued business, but please don't hesitate to contact Customer Loyalty if you have any questions or concerns.
Reviewed Jan. 19, 2022
We got our oil changed done and we had no problem. The only thing is we go to a place, we have to have them call Protect My Car and get it approved, and then we get our service done. But if that's the way they do it, that's fine with us. We like Protect My Car's service.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 19, 2022
It's a really good warranty program. I've used it for my oil changes and the process was pretty easy. Although the people that do the oil change don't know how to put it in their system, because sometimes, they find me in their system and other times, either I or they have to call.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Jan. 18, 2022
I love that Protect My Car was able to help me with the repairs and the discounts.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Jan. 18, 2022
I had a free oil change on my truck and the young lady had a hard time trying to get ahold of somebody. She called me back here right before Christmas because Protect My Car hadn't paid their claim yet. She said somebody had put on that they did something else to the truck and I told her that the only thing that we would get is a basic oil change and a tire rotation. That was all that my car protection plan was gonna pay and that was all we wanted. Protect My Car is good because I never had any problem with them. I had my Malibu worked on and they did a great job on that. And that was a little bit over $1,000. So, I don't have any complaints. They did an excellent job and held up to their end of the bargain.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 17, 2022
I put in a request form to understand a little bit more and a few minutes later, I got a phone call. I was hesitant at first because the job I had was gonne be cutting me soon and as any smart person would be, I would want to consume and save my money rather than throwing it out like that. But the car was one of the hugest achievements in my lifetime thus far because I'm an adult with autism and just this last year, I got my license. Everything's been golden with Protect My Car. I got my car back here at the beginning of literally right before Christmas because it was in the shop for the engine being on warranty. It was phenomenal that they were able to get that done on a time like that. The service was probably one of the best ideas that I had gone with for a used car like this.
When I had to have the starter repaired, it was taken over to Goodyear of Hudson and they put it all together three times. The starter blew a little bit and it got transported over to Honda and Honda Streetsboro transported it over to Kia. Kia finally was able to get everything done and on time in a well-fashioned manner. The process was simplified down to the finest and I am truly satisfied. It's well worth it. Protect My Car has a reasonable price range of $93. They don't charge an arm and a leg for what other companies could be charging others. Consumers should go to them.
Thank you for the 5-stars and congratulations on achieving such great goals! We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 17, 2022
I took the car to the shop to get the oil changed. They said that it needed some tires and some other parts. Protect My Car said they don't do that and it was gonna come out of my pocket. But when I changed the oil at Gene Messer Chevrolet America, I didn't have a problem with them.
Thank you for your comments and the 5-stars. We apologize for any delays that you may have experienced while getting that first oil change, but we know you are going to save a ton of money with this coverage. If you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Jan. 16, 2022
My only problem was the wait for service. Protect My Car really did their part. When getting your car serviced make sure the technician have all the pricing on hand before calling (PMC). It'll save a lot of time. I have an eight year old car still running new.
Thank you for the 4-Star Review! We apologize for any inconvenience due to the shop having to wait when they called. but thank you for allowing Protect My Car to assist with your oil change. We will continue to work diligently to decrease the hold times. If you have any other questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Jan. 16, 2022
The first payment that was quoted to me was only going to be $37 a month but I was hesitant. The next time I got a call, it went from 37 to $50. I should have done it when it was $37. Then, I was told the $50 that I had paid was just a down payment but I was not explained that. It then went from $50 to $79. One day, I happened to go over my statements and the money had been taken out for the last three months without me noticing it. So I spoke to someone again and told them I couldn't afford this because I only get $600 a month. After I pay my rent, I wouldn't even have that much left over to either buy food. So, I got it cancelled.
The two people I spoke to were very kind to me. Since then, I've been in a car accident and my car was totaled. So, I do not even have a vehicle anymore. I was recommending Protect My Car to some of my family members and I don't know if they will consider doing it now. But if I could have been able to afford it, I would have kept it on my car.
Thank you for the 4-Star Review! We are always concerned that the cost of the coverage remains affordable for all our customers and we apologize for any misunderstanding regarding the monthly price for your coverage. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our previous and current valued customers. Thank you again for your comments.
Reviewed Jan. 15, 2022
It was great signing up with Protect My Car. I tried to call them one time because I was in line about to get an oil change but they didn't answer the phone. So, when I got my oil change, I sent them the receipt and they refunded me for it.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. We will also continue to work diligently to decrease the hold times. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 15, 2022
The rep I did the signup with was very informative and kind. He assured me that they were a reputable company and he was very helpful and polite. The protection plan has been very valuable to me because I've had to use the service twice. The reimbursement took a long time to get but other than that, the claim process was fine. It's been a great investment for me.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Jan. 14, 2022
Protect My Car takes older cars with more mileage on them so I gave them a call and I heard what packages they have. I've had them for about two years and I've had my oil changes done quite a few times. I also had to use their service once for repairs on my Highlander and there were no problems with them. The place that I took it to went through the vehicle, spoke with Protect My Car, and Protect My Car handled everything perfectly. Everything was fine. Then, when I got my other vehicle in November, a 2008 Envoy, they gave me a great deal and I've put the Envoy on it. My communication with them has always been positive. There have been quite a few times when they've been busy. I went on hold for a little while but that's like any place, depending on what time of day you call. Other than that, I've never had any issues.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 14, 2022
The reps were great and explained everything. Somebody asked me about Protect My Car before, and I told them that they’re a good company to go through. People should go ahead and accept it.
Thank you for your comments and the 5-Stars. It means a lot to us to know our hard work pays off. Thank you for choosing Protect My Car.
Reviewed Jan. 13, 2022
Protect My Car had a cheaper rate coverage and it was quite easy to file a claim with them. I've also availed of the free oil change. But they've denied the service every time I submitted a claim because it was something they didn't cover, which all had to do with outward parts. They should cover more outward parts than inward parts.
Thank you for sharing your experience with Protect My Car. We are happy that you have used the policy and apologize for any confusion regarding covered and non-covered components. And while we understand your frustrations, we do keep with industry-standard coverage requirements. Most mechanical breakdown plans do not include coverage for seals and gaskets. There is a list of covered components on pages 11 and 12 of your policy booklet, followed by the policy exclusion. If you have any questions or additional feedback, please do not hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Jan. 13, 2022
They explained the coverage pretty well and their level of knowledge and expertise was good enough for me to become a client. My first service went pretty fair. The only thing is they should be available seven days a week. Cars break down on Sundays as well and when you call in, it takes a long time to connect to someone to get your services taken care of.
Thank you for taking the time to share your experience with Protect My Car. We are delighted that our agents have provided you with outstanding customer experiences and apologize for any inconvenience due to our office being closed on Sundays. Our hours of operation reflect the national average of repair facility hours. Also, we are confident that recently implemented changes will decrease the average hold time for better service. A specialist reached out but was unable to contact you. Please We would be thrilled to hear your suggestions if you have additional feedback. Thank you for being a valued Protect My Car customer.
Reviewed Jan. 12, 2022
I had an issue with a thermostat. The techs called it in at the shop and got it replaced. The claim process is alright but it used to be easier. They changed it up to where I have to pay first and then the shop sends a receipt to Protect My Car. But the warranty helps out a lot. It's easy and it has a fair price for what you get. I had one claim where they tried to deny it but I keep such great records that I had to wait for a manager to contact me back. That was a two-week ordeal and it got straightened out in the end. I had to argue with them over it a little bit.
Thank you for the 4-Star Review and for choosing Protect My Car. We are thrilled that your concerns have been straightened out and apologize for the inconvenience. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 12, 2022
Protect my Car is good. My car is in the shop every other three months and they have had my back. I had to get a starter just a couple of weeks ago. Before that, I had a lower arm control motor mount. The claims process is alright. The shop calls me and tells me how much it is and if I have it, I say, "Go Ahead and fix it". They tell me my price with and without Protect My Car. If I agree to it, they'll call Protect My Car and get a claim on it. It's simple.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 11, 2022
Two of my cousins had Protect My Car and they told me about it. I bought a Chevrolet Malibu then I signed up with Protect My Car and customer service was good. So far, all I do is get my oil changed.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 11, 2022
I called Protect My Car and the guy there had to call me back because the connection wasn't real good. He did that in less than 10 minutes. He did a good job of explaining things to me. I told him that I preferred him sending something out so I could read it. He sent a book out about the policy. My son and I read that but we both missed something. When I bought the policy, I was to have it for a month and put 1,000 miles on the odometer from the purchase mileage then they'll start covering.
Thank you for the 4-Star Review and for choosing Protect My Car. We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Jan. 10, 2022
The sign up process was very easy. I called and the reps were very nice and did an amazing job.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 10, 2022
I was on another extended warranty company but then they started getting a lot of negative reviews and they weren't covering certain things. One time, I thought I was calling them to ask about coverage on something. I googled them and Protect My Car came up first, and I didn't notice it, so I ended up calling that number. I got a representative on the phone that was asking why wasn't I with them. He told me what was covered and the cost of the plans was a little cheaper. My 2013 has no deductible, my 2003 has a 25% deductible, so it was very fair. He literally talked me into it on the phone in a very professional sales-like manner. He wasn't pushing it. But he was just proud of his company. That led me to believe that Protect My Car treat their employees right, so it'd be a good company to deal with.
I've had to do two claims with them, and both of them were covered. For my 2013, the cost in owning that contract is already paid for the year and got it back with two fixes it had had that went over $1,000 for both fixes. Me being in the automotive business, I knew the CV axle blew the boot apart because of the malfunctioning axle, the bearings in it. At first, it wasn't going to be covered. I called Protect My Car. I got an agent who looked it over and said they made a mistake, and that would be covered. I've already contacted the repair facility to tell them that it's covered and to go ahead with the work. They even fix their mistakes, if they make one, so that's awesome.
To know what's covered in an extended warranty is very important. Most of the companies will cover engines and transmissions, the main components of the vehicle, really expensive. But most of them don't cover all of the other stuff that is connected up to that, whereas Protect My Car will do. They cover everything on the suspension of the vehicle. The only thing they don't cover are wearable items, like brake pads. But they'll replace a brake caliper which holds the pads if the caliper’s bad. Plus, they give three oil changes a year for free. They also have roadside assistance. I had to use that to get my vehicle towed for a flat tire from a campsite. I used it for my 2003 also, and they were on the spot. Quickly, had a vehicle out there, towed it to a local shop, and it was fixed on the same day.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Jan. 9, 2022
I’ve had mixed emotions with Protect My Car. They did something cool but then they didn't. We had a problem with our Lincoln and we took it into the shop. They were gonna go ahead with the repairs as long as we furnish our service report and history. But then, they would only supply us with a rental car for seven days, up to 30 a day. Our car would have been out for like a month and a half to two months waiting on the parts. So it became where we couldn't even do it, paying for the service with Protect My Car. And then, come to find out what the mechanic shop and what the adjuster told the shop was that we had a leak from our AC compressor, which I got under there with my father-in-law, and there is no leak from the AC compressor. So, dealing with them through that was a rough deal.
You need to be ready for rental car issues. It's not, "We’ll cover a rental car while your car gets fixed.” There is a cap on it. Even if it's out of your control, there's nothing they'll do but reimburse you for up to 30 a day for seven days. That still leaves you out of pocket. Also, they don't pay for all services to keep your car running. They only do the oil changes to your car, and you do everything else. When I got the policy, it was my understanding, everything except for tires and brakes was covered and that's not true. The AC compressor wasn't covered, even though we didn't do anything to it. It wouldn't have been the AC compressor that they were agreeing to, it was the whole engine. So, they wouldn’t fix the compressor.
There were a few things I felt misled on. I felt like I was covered when I really wasn't. That upset me. The whole reason for having the extended warranty is that in case my car breaks down, I can continue to live my life and get to and from work. It may have been a failure on my part, but at the same time, it was a failure on the person who sold the warranty to me.
Thank you for taking the time to share your experiences with Protect My Car. While we understand your frustrations and dissatisfaction, we do keep with industry-standard coverage requirements. These requirements are that every customer maintains and services their vehicles in accordance with the manufacturer's guidelines. We apologize for any miscommunication or misunderstanding during your sign-up process. We are glad you are with us and will work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our consumers. Thank you for being a valued Protect My Car customer.
Reviewed Jan. 9, 2022
The person who helped me explained everything. I was reluctant because there are a lot of things online that could be fraud. He did everything he told me like send me an email with proof of my card before I got it. That made me trust him. Making payments for the coverage was easy. I did the online bank to pay for it. My rep knew what he was talking about.
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Jan. 8, 2022
The guy I talked to the first time was pretty cool. I liked the way he told me what they would do if anything were to happen. Everything he said to me was true. When I had bought my truck, it had that push start. It kept on back-stalling. Coming out from Walmart, I was trying to push-start it and it didn't wanna start. I tried using my key for the push start, and it still didn't wanna turn on. And I was like, “Dang, I think the key just broke my starter.” I called them and they got a tow company to tow my truck to Pep Boys. Luckily, the issue was the starter and Pep Boys said it was gonna be $600. Protect My Car told me, “No. All you gotta pay is 200.” That's a good price for me.
My second claim was for when my tire was flat at Sam's Club, and they sent somebody out. He switched my tire to the spare. They've been good to me so far. I've told my daughter to do Protect My Car too and she wants me to add her car to my policy.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Jan. 8, 2022
I called in, Protect My Car gave me the operator and I worked with that person all the way through the process. One thing I like about them, they were able to do a monthly payment whereas everybody wanted money upfront. They were able to work out a payment plan, which worked out for me because we was budgeting. If I have an issue, I call. And even though the dealership made an error, Protect My Car was able to correct it and put me back on the right track to see all my benefits. I do oil changes every quarter, which has been an easy process. I give the dealership my information, and they call Protect My Car. Once the dealership has finished, they call me to come sign off and they get paid. The dealership said they haven't heard of that warranty company doing this, and when I tell them, “yes,” they’re surprised. So far, Protect My Car has been great.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Jan. 7, 2022
What stuff is covered and not covered is explained in a little booklet that was sent to me. So far, I've enjoyed it. Customer service is very good and people listen. If you're having difficulties with money at the time, they're willing to let you go a month without having to pay and then make it up later or try to get payments lower for your monthly cost. They let me go not pay my January fee. So, that was very helpful for me. I was gonna cancel, but I got convinced that, when I did my brakes and everything else and had to do calipers, I was told that I could go and send the bills in and get reimbursed for the cost. Knowing I can at least get reimbursed for the calipers is a big help. I also got my free oil change.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 7, 2022
The reps went through and gave me a step-by-step process as to what-if scenarios and answered any of my questions. Their knowledge was up to par with somebody that works on vehicles for a living, and they led me through a user-friendly process as well. I recently filed a claim where there were some leaks in some of the forward end of my vehicle's motor. Protect My Car covered everything and saved me $1,500 that I wouldn't have to pay out of pocket. Protect My Car is a better bargain overall. If you go through and read the fine print, their options cover more in the long run as compared to the others that are out there on the market. It's a good deal for anybody that has an older vehicle or a newer vehicle that meets those miles that one has to qualify for.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 6, 2022
Worst extended auto warranty company I have ever used. I would not use them. I've been paying them for 3 years to fix the big stuff if it ever breaks down and when it did break down they found a way not to pay for the repair. Sent my car into the shop and they did a full inspection of the car. After reaching back out to the auto shop they said I would need a new transmission. A claims was made and prep for the work began However the claims adjuster needed some paperwork but wouldn't contact me about what he needed from me. I email asking for the info required. A week and a half later he sends a email saying the info I sent isn't valid but still didn't clarify info. That was my only contact I got from him. After that there was a second inspection where they found heat damage and wouldn't fix it anymore. They won't work on cars with heat damage, but they should do the repairs they were paid for and then red flag the VIN for future work.
Protect My Car management team takes all such statements seriously and would like to speak with you regarding your concerns. A thorough review of your account was completed, and a specialist reached out to you multiple times but was unable to contact you. During the review, it was found that at least two agents explained that our claims department was waiting on service records for any services or maintenance done on your vehicle for the previous twelve months. You explained to one of those agents that you had not serviced or maintained the vehicle throughout the year because it had been sitting in your front yard the whole time. Also, as with any major repairs (i.e. engine, transmission, axle), PMC sends a 3rd party inspector to verify that the original diagnostic is correct. We apologize for any inconvenience you felt and regret that we were unable to keep your valued business. If you have any other concerns, please feel free to contact Customer Loyalty.
Reviewed Jan. 6, 2022
Dealing with the reps was very pleasant. They were very informative, accurate and all the questions I wanted to know, they were very on point and answered everything specifically. I didn't know I'd get oil changes too with the policy, and the rep told me how many I received. I took my car a couple weeks ago and gave the dealership the number, and the rep was right. They covered the oil change.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Jan. 6, 2022
Customer service has been absolutely amazing. I was paying less with CarShield dealing with them was an absolute nightmare for the second time. But I am getting easier service with Protect My Car. On top of that, I'm also getting three free oil changes a year, which is all I need. I'm happy as can be. This warranty has come in handy and submitting a claim for the oil changes is super easy. I go to Valvoline and they have to go through a bit of process but nothing I feel on my end. Protect My Car has been worth the money.
Thank you for your comments and the 5-Stars. Providing our policyholders with good peace of mind is one of our most important goals. We stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments and for being a valued Protect My Car customer.
Reviewed Jan. 5, 2022
The representative explained the coverage perfectly. 100% everything's been great. I'll use them on everything.
Thank you for the 5-stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations.
Reviewed Jan. 5, 2022
The reps were very professional, respectful and told me everything I needed to know. It was good customer service. There was a lot that I needed to be covered and they explained things to me well to where I understood that certain things are and are not covered, which is fine. However, I need a lot of suspension work done and they say they cover suspension, but I'm not sure exactly what parts. Other than that, I enjoy using Protect My Car. It saves me money, and I'd tell friends to totally get it.
Thank you for your comments and the 5-Stars. Providing our policyholders with good peace of mind is one of our most important goals. We stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you for being a valued Protect My Car customer.
Reviewed Jan. 4, 2022
When I signed up with them, my experience with the rep seemed very good.
Thank you for the 5-stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations.
Reviewed Jan. 4, 2022
The process was really easy. I gave the shop the card and they called. They were given the information to pay for my oil change. But, I never got my gift card for referring my friend to Protect My Car.
Thank you for your comments and the 5-stars. We apologize for any delays that you may have experienced waiting for your referral bonus gift card. You should receive your gift card via email within a few days' time. Providing our policyholders with good peace of mind is one of our most important goals. We are also thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.
Reviewed Jan. 3, 2022
Customer service was pretty good but there were miscommunication issues. One representative would say one thing and then another customer service representative would say another. They would tell me the wrong information and I would talk to somebody else thinking I know what I'm talking about when I'm wrong because of what the other person told me. But other than that, the service was great. They helped me out.
Protect My Car does not cover wear and tear. So if you think about getting them because of brakes or anything like that, you shouldn't go there. Go there for things like warranty issues on cars. They can fix any transmission or engine issues.
Thank you for the 5-stars. Providing our policyholders with good peace of mind is one of our most important goals, so we apologize for any inconvenience caused by miscommunication by our agents. We are very pleased to have helped you with your past repairs and will continue to work hard to make sure we meet and exceed your expectations. If you would like to get a quote for another vehicle, please don't hesitate to contact Customer Loyalty. Thank you again for your comments.
Reviewed Jan. 3, 2022
It wasn't until I got the first service that the coverage was actually explained that I can only get three oil changes within the year. The last time that I had an oil change, I had to pay somewhat more of it because I got the second package. I was charged around $400. Also, after so many miles, other stuff had to be serviced as well, and it wasn’t included under the warranty. There was something going on with the air conditioner, and it wasn’t covered with the warranty. Infiniti dealership actually paid for it themselves and I had to pay $100 deductible to them. But for my experience overall, Protect My Car has been good. As far as the warranty, it was good to enroll in because you have to have it. The payment was pretty much reasonable.
Thank you for the 4-Star Review and for choosing Protect My Car. We are sorry to hear you were disappointed for any reason, especially with an oil change. We also understand it is frustrating when everything is not covered as expected and apologize for that inconvenience. You do have our highest VSC plan with great benefits included, with the exception of maintenance and any component not listed under your policy. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 2, 2022
The rep was very thorough in telling me the services that I would get. I thought these services would be available to me at such time that they should have been. But the first time my car went to be serviced, an issue was found and we submitted a claim, and Protect My Car denied the claim. It was crazy for them to deny my claim. So I cancelled that policy with Protect My Car.
Protect My Car management team takes all such statements seriously, and a thorough review of your account was completed. You began coverage on 10/5/21 and stated there were no leaking fluids on your vehicle. When you went in for an oil change on 11/22/21, your repair facility called in a claim for a timing belt tensioner leak. We were also informed that your vehicle was no longer at the facility and would not be returning until 11/26/21. You continued to drive your vehicle and returned to the facility on 11/26/21, where the same issue was found and a 3rd party inspector was requested. The inspector found your timing belt tensioner was dry, which is a sign of long-term leakage. This leak, along with the continued operation of your vehicle are the reasons Protect My Car could not approve your claim. If you have any further questions or concerns, please don't hesitate to call Customer Loyalty. We regret that we were unable to keep your valued business.
Reviewed Jan. 2, 2022
Protect My Car treated me well. I had some problems with my truck and they paid 50%. They did a really good job. I traded that truck in and got this one that I have. Now I have to pay a $100 deductible. It's a lot better, 50% with the parts. One thing I like is that Protect My Car helps with the oil changes. I just go to Pep Boys and tell them my number. When considering an extended warranty, read the fine print. They say it's bumper to bumper but it's not bumper to bumper.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help with your new vehicle. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Jan. 1, 2022
When I learned about Protect My Car, I felt really safe in knowing they don’t spend money on stupid stuff. Also, they made sure I got the best deal. So I appreciate that. When I speak to an agent, I'm very, very, very pleased. They tell me things I did not know, and they give me the knowledge of actually helping me. It makes me feel comfortable. I'm never on hold long. Yesterday was the first time I ever had to get a phone call back. So I'm very pleased with Protect My Car.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. We are also delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Jan. 1, 2022
I talked to a young lady and she told me that I had access to roadside service in case of an accident and a rental car. I've had a couple of oil changes and those worked out. The auto shop called Protect My Car and they got the okay and went on with the oil change.
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. We will work hard to meet and exceed your expectations regarding any mechanical breakdown issues. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 31, 2021
I had a bad experience with Protect My Car at first. When I signed on, the lady that was explaining everything was like, “Everything is included in your package as far as getting your vehicle fixed.” And then I needed to get something fixed and I ended up having to pay out of my pocket. After that, I called in and the manager was like, “Okay. Well, we're gonna check into it and I will give you a callback.” That manager never returned my call. So, I called back and it was this one guy who convinced me to stay with them. He knocked my payment down from what it was to something lower. He explained to me what was actually under my plan and what wasn't.
When somebody's signing up and starting their contract, Protect My Car should make sure they explain everything in detail. Make sure that your rep explains the plan that you pick carefully. That way, you understand everything about it and not end up having to pay out of picket when you want to take your car into the shop like I did. It went from a $200 bill that I was supposed to pay my 20% to a $1,400 bill.
Our apologies if you found your customer experience with Protect My Car to be unsatisfactory, as we strive to provide the best service in the industry. We understand your frustrations and apologize for any inconvenience during your first repair claim. We make every effort to assist customers with repairs to their vehicles, and there are seldom any issues with approving claims. Thank you for choosing Protect My Car to assist with your vehicle's repair needs, and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Dec. 31, 2021
I made a claim for the timing system and when I took the car to the shop, Protect My Car worked with me. They did a good job. I paid half and they paid the other half. My car was in the shop for a day and they were pretty smooth with the whole process. My mechanic said that he was great with them, so everybody's happy. All in all, I love Protect My Car because they help me protect my car with no issues.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Dec. 30, 2021
The plan options sounded okay when I signed up. I had an oil change and the process with them went okay.
Thank you for your comments and the 5-Stars. It means a lot to us to know our hard work pays off. Thank you for choosing Protect My Car.
Reviewed Dec. 30, 2021
Purchasing the policy was very easy. I had to give the rep the make and model of my car. Then he explained to me what it covered in detail and I got a information packet in the mail, which breaks down what's covered. So, he was very pleasant and he took my card and I get the payments debited monthly. From my first customer service interaction with Protect My Car, I understood fairly much of what I was getting for what I was paying. But I did not know that they give out three oil changes and they do four tire rotations a year. However, I knew that they cover everything that is not wear and tear on the car. When my battery was dead and my car had to get started, I went to AutoZone and they said it could be my transmission. They tested my battery and it comes out to be a battery issue. But Protect My Car said that they covered the transmission if it would ever break down.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Dec. 29, 2021
Protect My Car has been helpful with the oil changes. Customer service has always been great. I've gotten something done to my car with Christian Brothers and the first time they called Protect My Car and did the pay the way they do it over the phone. The next time, I used the warranty when I went to visit my granddaughter in Dickinson by Galveston. The shop said that they didn't know if they would accept it. At first, they said no but they went through and collected from Protect My Car.
Thank you for your comments and the 5-Stars. Providing our policyholders with good peace of mind is one of our most important goals. We stand ready to assist when the need arises. We will never change our willingness to go the extra mile to help you when you need it. If you have any questions, please do not hesitate to let us know. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 29, 2021
When we found out exactly what was going on with the vehicle, Protect My car did not cover a component that was the cause of the issue. They covered the after-effect. So I had to pay out of pocket for the cause of it and I ended up having to pay about $1,200 to get my car fixed. But since it’s all tied in together, I felt like they should have covered that too. They also should educate the customer service reps more on mechanical things and terminology versus them reading from a script. Two of the people told me that all that they do is they punch in something, then the cause or effect comes up and they read that. It then depends on how effective they read it as to whether or not you believe what it is that they're telling you. They would better understand their job and the consumer if they had some type of background knowledge as to what the mechanic may be saying.
And as far as the inspectors, they are the same. They just go out, look at the vehicle, and say that they're going to put the claim in. But when they put the report in, it still kicks back to the customer service rep, who has no background knowledge in what's going on. The mechanic was telling me that the reason why my transfer case went out was because my car is an all-wheel drive and the ball bearings were bad, which relates to the transfer case because that made tires drive differently.
So, if the ball bearings can go out and will cause the transfer case to mess up and break, then they should cover the ball bearings as well, because the transfer case was more than the ball bearings. It will come out cheaper for the company versus having to pay for thousands of dollars for a transfer case when you can pay for $90 for a ball bearing. If you stop the problem before it starts, then it will not be a bigger problem. But they didn't cover the ball bearings.
By me trying to explain that to the customer service rep, he was pretty much saying that it was not in my drivetrain and that's not what's covered. He told me that I needed to look at my policy and he sent me eight emails about my policy. But I already have the policy right here. At the end of the day, I don't know what a drivetrain is because I'm not a mechanic. But that's what he was telling me pretty much, that I'm at fault because I'm not a mechanic and I don't understand the lingo. But as far as the product itself, the product is good because I benefit from it personally. I get my oil change at Valvoline and by me having this warranty now, I get free oil changes.
Thank you for the 4-stars and for choosing Protect My Car for your vehicle repair needs. We are happy that Melodi contacted you regarding your concerns. We apologize for any misunderstanding while speaking with any of our agents and regret not providing you with an excellent customer experience. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Dec. 28, 2021
I filed a claim once and I like that it was quick. Protect My Car helped me out real fast. They have good customer service.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Dec. 27, 2021
COVERED” I DECIDED TO CANCEL. I was informed by Alexis (cust. Rep) that I would receive a prorated refund (back in November) in 30 days (nastily). To this date no refund, I called to inquire only to find out there isn’t one to be issued (per Michael the manager). During this pandemic who has money to donate to a company and get nothing in return? Not even proper customer service!!!! What did I pay roughly $70 monthly for for the past 12months??? I am livid. Companies such as this should not be operational.
Thank you for your feedback. A thorough review of your account and all associated recordings has been completed. You were provided the highest coverage level that your vehicle qualified for and at no time were any of our agents unprofessional or rude. Additionally, we responded to your BBB complaint, in detail, on 1/7/2022, if you would like more information regarding your concerns.
Reviewed Dec. 20, 2021
Claim was denied due to inspector incorrect assessment of damage. First reason for denial: impact accident. Requested photos of damage taken by inspector -have not received. Second reason: old truck due to rust and corrosion. Ball joints are not subject to rust/corrosion. Sold me the policy knowing the age of vehicle. The truck has been very well taken care of. Attached is photo taken immediately after front end dropped while driving.
Protect My Car management team takes all such statements seriously, and a review of your account was completed. While we understand your frustrations and apologize for any inconvenience, the brush guard on your vehicle was severely dented and all needed repairs indicated there was collision damage at some point. Our coverage plans are specifically for mechanical breakdown, so we are unable to assist with collision damages. If you would like to further speak with a specialist regarding this matter, please don't hesitate to contact Customer Loyalty and ask for Melodi.
Reviewed Dec. 18, 2021
Signing up with Protect My car was good. I've used them for oil changes and I didn’t have to pay any out-of-pocket. However, when I tried to file one claim, it wasn't covered and they didn’t explain why it wasn't. It was for some kind of vent thing near my radiator that opens and closes.
Thank you for the 4-Star Review and for choosing Protect My Car. We are delighted that our specialist, Melodi, provided you with a great customer experience, and we apologize for any inconveniences you experienced during the claims process. We understand how frustrating it can be to not have everything covered under a breakdown plan, but we are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to discuss any further issues that you may have encountered or to provide additional feedback. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 17, 2021
Protect My Car's reps were cordial and professional. We had the alternator a few weeks back, and that was smooth. The zero deductible is good.
Thank you for your comments and the 5-stars. We are very glad to have been there for you with the alternator repair. Best of all, we will be there again when you need us. Thank you for choosing Protect My Car to protect your car and your budget.
Reviewed Dec. 17, 2021
The one who set up the account was good. She had made me satisfied at the time. Once I told Protect My Car I would take the car to a shop. And once the shop called Protect My Car and told them what the situation was, they got back to me. However, every time I have an issue with my car, the policy barely covers it. It covers a few things. They told me my O2 sensors on my car need to be changed. I took it to more than one person, they said the same thing. And the other car I have on there, he had an issue. Something with his pedal and something else with the other car I have on there. Everything was, "No, we don't cover. We don't cover it." I looked at the book. But the way it explained to me, stuff with electrical and something that I would do with the engine, they said it would cover it. But when it comes to some things that's connected to that, they said it's not covered.
I know a lot of cars have wear and tear on it. I understand they will fix brakes, tires, and other small things. I've had Protect My Car for two years. They should be more lenient with things underneath the hood and serious things on the car. What am I paying a warranty for if they charge me $800, $900 for this type of work? I'm on a supreme package, and I pay $73 a month.
Protect My Car takes all such statements seriously. We have reviewed both policies and would like to speak with you further regarding your concerns. We apologize for any inconvenience and ask that you please contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 16, 2021
One of the service guys talked me through the warranty and he gave me some good news about how it works. It was a little pricey but it was good at the time when I needed it. I set up my account over the phone and the rep talked me through it. He told me everything I really needed to know. Any question that I had, he gave me an answer that made it sound good. I've filed about three claims and Protect My Car did an excellent job.
Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 16, 2021
The rep explained all aspects of the coverage pretty good. I didn't have any problems with the signup.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Dec. 15, 2021
I had an oil change a couple of weeks ago and it went well. Protect My Car is good.
Thank you for your comments and the 5-Stars. It means a lot to us to know our hard work pays off. Thank you for choosing Protect My Car.
Reviewed Dec. 15, 2021
They gave me a really good rate and the coverage that they offered especially for my Mitsubishi was really good. It was better than what the dealership was giving me. I have them on both my cars and I've already done some claims. Right now, I still got something in the works for my car with Protect My Car and they already stated they’ll cover it. I'm just waiting on them to get the part for my car. Other than that, it’s pretty good. Protect My Car helps save money and I have less worry.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Reviewed Dec. 14, 2021
The rep that I spoke to was real thorough. She gave me a good deal.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 14, 2021
I have been enjoying Protect My Car. It paid for my oil change. It did good for me and I'm comfortable with it. The rep did what he said they were gonna do. We didn't have any problem with doing it, and I'm glad.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Reviewed Dec. 13, 2021
The customer service was very good and everybody was helpful. I have not really used them but my heater has gone out in the car so I'm getting ready to take it into the dealer and see what I can do about getting it fixed.
Thank you for the 5-stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 13, 2021
I had a pleasant experience with the rep. But Dodge Chargers carry 20-inch rims and according to my VIN, Protect My Car said that I needed different-sized tires. The ones that I had on, they weren’t correct even though they're the same as most other ones. That was the only issue I had. I ended up having to change the rims and tires to the ones that are specified. That was the only time I had my service denied. If they covered everything, that would be good.
Thank you for taking the time to share your experiences with Protect My Car. We make every effort to assist customers with repairs to their vehicles, and there are seldom any issues with approving claims. We are thrilled our agent provided an excellent customer experience and apologize for the inconvenience regarding tire sizes. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers.
Reviewed Dec. 13, 2021
Protect My Car services their own product, which is great. I was also given some perks that nobody else had. I have a zero deductible. You don't hear that a whole bunch. I had some slight issues early on. But customer service got my attention. Angelina has been stellar. She has been quite receptive, and I like what she does. She has been way above and beyond customer service.
I’ve had to deal with Protect My Car quite a bit lately. But the good news is that their people have been pretty receptive and they get back to me pretty easy on. So that works out. I've had some stuff I’m dealing with even now because there were things about the product I didn't know. Like I didn't know I could get reimbursed for oil changes and tire rotations. So I just submitted a bunch of invoices in hopes that they will honor those. If not, it's not a game changer necessarily. But in the future, I know I can deal with it. So that's fine.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 12, 2021
I’m very happy with my PMC experience thus far. The free oil changes are worth the warranty at the very least. The only constructive criticism I’d give is that often it takes a long time to get a hold of a representative when getting an oil change. Also once when I needed roadside service no one ever answered my call. I appreciate PMC.
Thank you for the 4-Star Review and for choosing Protect My Car. Our apologies if you found any customer experience unsatisfactory, as we strive to provide the best service in the industry. We are aware that our call volume can sometimes exceed expectations, so we have incorporated many changes to manage our call hold times. There are instances, however, that we get a higher-than-normal call queue, and it can take longer than planned for a call to be answered. We will continue to work diligently to decrease the hold times. If you have any other questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 12, 2021
Updated on 12/12/2021: I want to give a big thank you to OZZ. He was the best. He was professional. He listened. He understands. He really made my day and I wish it was a lot of people like him in this world. Thanks so much OZZ. You are the best and happy holidays to you and yours. Thanks OZZ.
Original Review: I’ve called 6 times yesterday. Got lied and told I was speaking with management. I was disrespected to the max. I have 6 recordings of unprofessional behavior. Jamal accused Firestone of fraud. They have recording. He said they were not helpful when it came to my car at all. I was told I’ll get hung up on if I call back from a company that’s taking my money every month. This is the worst place and customer service experience I ever had and history to where I contacted a lawyer on the weekend.
Thank you for your feedback and the update. Protect My Car management has received your concerns AND your praise of Oz. We guarantee that no racial profiling occurred at any time. The cause of your concerns was information incorrectly provided from one agent to another and a mistaken date from your shop to an adjuster. However, we are reviewing every call made from or to you on Saturday, December 11, so that actions can be taken as needed. We are pleased to have Oz on our team and will make sure he gets the acknowledgment he deserves, and we are happy that you were able to speak with a specialist and get a more favorable resolution. We also apologize that you did not have excellent customer experiences every time you spoke with an agent. If you have any other questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 12, 2021
The rep from Protect My Car was great. After I talked to him, he was one of the main reasons why I got it. He was very knowledgeable and explained everything good, and compared some things with me. He sold me. He was a good salesman and I would love to talk to him again. I'm getting to a point where I am going to have to talk to somebody with Protect My Car if they would extend the warranty because my car is gathering miles and getting to that point. I talked to somebody once before about that and they said they would make the offer when that time comes.
I always take my car to the Hyundai dealership in Pohanka and I gave the car to my agent there, Sean, and he called in and they took care of it. I got three warranties a year from Protect My Car and I was asking why I was paying for it out of pocket every time I went. So, I called them and they told me that they gave me the text number. I texted in and they took care of two of them for me. For some reason, they didn't take care of the third one. I had gotten two more oil changes since then and I called it in and I never got paid for them. Sean told me that Protect My Car said that I was gonna get that.
Last year, I had to text information in and that cost me money. I spent $22 sending them those because I sent all the papers and I had to spend so much money for a copy. It was altogether 10 pages but I didn't know how much to send them. I called them back and said that I didn't get my pay. I waited a couple of weeks and never got my pay. The rep said I didn't send them everything that they needed to get paid for it. They needed something else so I sent out all the copies but they never responded back. So, the last time I got my oil change, I said that I would see if I could go through Pohanka. I gave it to Sean and Sean got it done for me. Protect My Car paid for the oil change. I was supposed to get a tire rotation but they didn’t rotate my tires.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. We are delighted that you were able to speak with an agent and get your coverage level straightened out. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 12, 2021
The man who talked to me was wonderful. My experience setting up the coverage was good. I’ve had my car in the shop to do the tire rotation and oil change, and Protect My Car lived up to their name. They did it all, and it wasn’t a big hassle. The guy at Pep Boys said that a lot of times it's hard to get ahold of Protect My Car to get the okay to do it. He called one number and didn't get any kind of response. I told him to call the number on my card. So he called that number and got right through to Protect My Car.
I only make $1,200 a month, and it got real bad for a couple of months. So I called and told the guy that I was gonna have to get out of the contract because I can't afford it. It was $100 a month and then it was $100 or $200 deductible. But the guy come back on the line, and he said, “How about $70 a month and zero deductible?” So that was fantastic.
Thank you for your wonderful comments. We have shared your comments with all of our departments to let them know their hard work is appreciated. It really is a team effort here to make sure the coverage is hassle-free for policyholders. It's comments like yours that let us know we are doing just that. That really makes our day. Please let us know if you have any questions or if there is anything we can do for you. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 12, 2021
Protect My Car doesn’t put you through a lot of hassle to get started. Everything was awesome with customer service and the rep explained the coverage, the price and some packages.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 11, 2021
My experience with the rep was okay. But the coverage was not explained as well as they should have. They didn't go over all the things I don't get. If I had known they didn't cover shocks and struts, I wouldn't have done it. But I like the oil changes that I'm allowed every 3,000 miles. I'm allowed four of those a year. Payment is also easy. They take it out of my bank account. If you need transmission repair, this coverage would be good.
Thank you for sharing your experience with Protect My Car. We understand it is frustrating when everything is not covered as expected and apologize for that inconvenience. Our policies are intended to help customers with mechanical breakdowns, which are almost always unexpected and very costly. To keep the policy cost down and provide help for the unexpected breakdowns, vehicle breakdown policies do not cover the cost of maintenance and wear and tear items. Adding these services to a policy could make the policy's monthly cost too expensive for most people, especially those on a budget. Please call Customer Loyalty if you have any further issues or questions. Again, thanks for sharing your comments, and thank you for being a valued member of Protect My Car.
Reviewed Dec. 11, 2021
The agent didn't seem to be as knowledgeable as the manager. Because the agent ended up switching me over to a manager who actually got my policy set up. Also, the explanation of the coverage was not good. The first time I tried to use my policy, I found out that it had to be 500 miles. Until I reached the 500 miles, the policy wasn't gonna cover anything though they get their money every month. Even if I made the miles, they wouldn't cover it because of the pre-existing problems. I was only 28 miles short but anyway, I took care of my car. Other than that, the reps were alright.
Protect My Car takes all such statements seriously, and we completed a review of your account. We apologize for any misunderstanding; however, there is usually a waiting period of 30 days AND 1,000-miles. After speaking with a manager, you were offered a 30 day and 500-mile grace period. You agreed to that, and your agent reviewed your coverage and provided a recap of the entire conversation. If you have any questions, please don't hesitate to contact Customer Loyalty for further assistance. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 11, 2021
Protect My Car gave a good offer and some good plans. I had quite a few claims with them and the major one was when I had the engine replaced. Any claims I had went pretty smoothly even when I did the oil change. I had no hiccups or difficulties. Protect My Car is a good warranty company and I recommend them. Definitely get with them.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Reviewed Dec. 10, 2021
I've had oil changes for this car thru Protect My Car. They took care of everything.
Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
Reviewed Dec. 10, 2021
When I first got Protect My Car, I spoke to a couple of different reps and they missed out a lot of information. So, I missed out on a lot of things and I did not even know that I get free oil changes and tire rotations. I've recently had a problem with my check engine light and I got a diagnosis when I paid for my oil change. The mechanics said that I needed a certain part that goes on the engine, the main part of the engine, and the exhaust system, which Protect My Car was supposed to have covered since they cover any transmissions, fuel system, and things of that nature. But they said they only cover very specific parts when it comes to the engine or transmission. So it's like trying to hit a lottery.
Today, I will cancel my policy because it's not useful to people. When you only deal with specific parts of what you say you deal with that's kind of leading people as well in a blind. I also read the reviews after I signed up and one of the reviewers said people were stuck with no cars. Their cars were stuck in the shop because they were left with these bills that they thought Protect My Car would cover. So a lot of people would go into this company thinking that when it comes to a transmission or electric system, they're going to fix it. But they would only do so if it's a certain piece that falls under that category.
Protect My Car management team takes all such statements seriously, and a review of your account was completed. We understand it is frustrating when everything is not covered as expected and apologize for that inconvenience. However, our policies are intended to help customers with mechanical breakdowns, which are almost always unexpected and very costly. The repair to the manifold gasket on your engine was not covered since it is a wear and tear item, not a mechanical breakdown. Our apologies if you found your customer experience with Protect My Car unsatisfactory, as we strive to provide the best service in the industry. Thank you for being a Protect My Car valued customer, and please don't hesitate to contact Loyalty if you have any questions or concerns.
Reviewed Dec. 10, 2021
I called at a time of a promotion and Protect My Car gave me a great deal. The reps did very well. I asked a lot of questions and the rep was very direct and informative. When he first offered me a plan on the phone, it was for one thing and I said, "Okay. I'll think about it. I'll get back to you." And he asked me what am I looking for. I just said, “I wanted something simple.” And he ended up finding different plans that fit my budget and it still gave me the coverage that I was looking for. And I still got the perks, which I like. I have free oil changes and tire rotation.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.
Protect My Car Company Information
- Company Name:
- Protect My Car
- Company Type:
- Private
- Year Founded:
- 2005
- Address:
- 570 Carillon Parkway
- City:
- Saint Petersburg
- State/Province:
- FL
- Postal Code:
- 33716
- Country:
- United States
- Website:
- protectmycar.com