Protect My Car Reviews

Out of business
4,882,006reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Protect My Car

Protect My Car is a premier vehicle service contract provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company aims to provide a hassle-free claims process and ongoing customer service.

Pros
  • All services provided by Protect My Car employees
  • In-house claims process for smoother experience
  • Free oil changes and tire rotations with all policies
Cons
  • Does not cover preexisting conditions
  • Not available in AK, CA, HI, MO, OK or WA

Protect My Car Reviews

Filter by Rating

  • (2,243)
  • (767)
  • (488)
  • (238)
  • (398)

Popular Mentions

    How do I know I can trust these reviews about Protect My Car?
    • 4,882,006 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Protect My Car?
    • 4,882,006 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 21 Reviews 3640 - 3840
    Verified purchase

    Reviewed Feb. 8, 2016

    My experience with ProtectMyCar has been good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims Handling

    Reviewed Feb. 7, 2016

    I've got to get an auto warranty and bought it from ProtectMyCar.com because they cut me a deal. The claims process is easy. You just call them up and tell them what's your problem, they'll check if that particular issue is covered and if it is then they'll take care of it. I had some work done to my car so I had to use the rental system for about a week. So far I'm satisfied with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.
    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for those comments.

    Verified purchase

    Reviewed Feb. 7, 2016

    Getting the extended warranty from ProtectMyCar wasn't hard - we paid so much a month for that. Two years ago, we had our car repaired, and the repair shop filed the claim online. The first time, I had a few problems because ProtectMyCar took a while before the repair was paid for. Other than that, so far, it's okay.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    There are times when we hire a specialist at our cost to make sure the repairs are correctly diagnosed and repairs are completed correctly. While it may take a little more time, it is well worth it to make sure the job is done right the first time.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Feb. 7, 2016

    I've been with them even before they were called ProtectMyCar. Making the payments for the extended auto warranty is the easy part since I just give the money to them. One time, I tried one of their benefits and I ended up getting the auto from another car assistance since they didn't have car service available or it was not enough to be fully covered for some reason. Also, a year ago, I had a claim where I had to call a few times to make sure that everything was going to be taken care of but once everything got sorted out, it went well and as expected in the end.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal. We are glad that we were able to help you with your repair and that it worked out well for you.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Feb. 6, 2016

    I found ProtectMyCar pretty good so I signed up, and they were there for me when I needed them. Making a payment for the extended warranty was easy because I had the automatic payment. And when I submitted my claim through phone, it was easy as well. However, the claims representative I talked to had an attitude. He said that they lied and the parts I was talking about wasn't covered. So, I spoke to a manager and she was more helpful. ProtectMyCar did what they said and covered the parts that were on the list. My car got fixed and I didn't have to pay a $100 deductible. I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Com. Providing our policy holders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.

    Thanks again for your comments.

    Verified purchase

    Reviewed Feb. 6, 2016

    I decided to get ProtectMyCar because of their good deal and offer. So far, making payments isn't hard since it's automatically taken out of my checking account.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with your budge and we look forward to helping you in the future when you need help.
    It’s really nice to know that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service. That’s what we call good peace of mind.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer Service

    Reviewed Feb. 6, 2016

    ProtectMyCar never kept in contact with me about the mileage of my car - they just let it run on. I had the warranty longer than normal because I didn't know I already had 75,000 miles and the miles had gone off of it. They never called back to confirm if it went to 75,000, and then when I called, they told me I didn't have it anymore but they were taking my money anyway. But that didn't matter. Apart from that, I never had a problem with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. While we can appreciate your position, therer really is no way for us to know how many miles you put on your vehicle over any given point in time. That is why we let you know the total miles that the policy will protect you.
    When you let us know you had exceeded the total miles of coverage we immediately stopped the premiums and offered to credit you the payments you had made on another policy.

    Again, thank you for your comments. we appreciate that very much.

    Verified purchase
    Customer Service

    Reviewed Feb. 6, 2016

    ProtectMyCar called and told me I could still get a warranty on my car. But when there was something wrong with my car, they didn’t want to fix it. When I broke down a couple of times on a weekend, I tried to get them to come pick me up but nobody answered the phone.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate you providing them.
    A review of the policy details shows that you had a small noise on engine start up that went away in a few seconds. Your mechanic looked over the engine but could find no check engine lights, or problems with the car. You continued to drive the car and even after a second diagnostic review still did not find any mechanical breakdown of the vehicle.
    Since we had no indication from your mechanic that there was a mechanical breakdown and the vehicle was working fine there was no repair that could be completed. We stand ready to help you with repairs when they are required, but can not help when your mechanic reports that no breakdown has occurred.
    We also have no record that you had called in for towing or 24/7 road care. We will always be happy to provide that service when needed.

    Please let us know if you have any questions or if there is anything we can do to assist you.

    No response received
    Verified purchase
    Price

    Reviewed Feb. 5, 2016

    ProtectMyCar was a lot cheaper and it's something I could afford so I decided to get it. Overall, my experience, as well as making the monthly payment, has been easy. It was really nice that they worked with me so that my payment wouldn't cost almost a $100 a month. I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We do work hard to make sure this protection is affordable on any budget. It is, after all, folks on a tight budget who need the protection the most.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for those great comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Feb. 5, 2016

    I submitted a claim to ProtectMyCar over the phone and the claims representative that I talked to was very helpful. They're excellent and have done the job right away.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase

    Reviewed Feb. 5, 2016

    So far, my experience with ProtectMyCar has been alright. Making payments for them was easy and I'm satisfied.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Claims Handling

    Reviewed Feb. 5, 2016

    I had ProtectMyCar fix my vehicle when I submitted a claim on the phone, and the process was okay overall. Their claims reps have been helpful. I'm very satisfied with my experience and I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    It is nice to know that when you do have a problem that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service. That’s what we call good peace of mind.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Coverage

    Reviewed Feb. 5, 2016

    I had a fine experience with ProtectMyCar. They debit my card every month as payment for my extended auto warranty. It's like a life insurance and it's the best money I've ever wasted.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.
    Best of all, when you do have a problem with your car, it’s really nice to know that with one phone call you can get towed in, activate rental ca benefits and get fast, efficient claims service. That’s what we call good peace of mind.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Price

    Reviewed Feb. 5, 2016

    Making payments for ProtectMyCar is easy since they just take it out of my account every month. It's good for expensive things to me like the motor or engine. If something happens, then I won't have to pay an arm and a leg for it. I'll recommend them to a friend.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with your budget and we look forward to helping you in the future when you need help.
    Remember, the policy helps you with far more than just major repairs. What ever the problem, please call us so we can get you the help you need.

    Thanks again for your comments.

    Verified purchase
    Refunds & Payouts

    Reviewed Feb. 4, 2016

    I submitted a claim about a month ago to ProtectMyCar. A timing belt went off on my car and I called them. I had to rent a car for a month and a half but it had come out my pocket and then ProtectMyCar will reimburse me. I misunderstood that part of the contract. If I found out that it was gonna be like that, I probably would have picked somebody else. I live check by check and this warranty ain't something that I hope would save me money. The car eventually got fixed but I was very upset because I had a month without a vehicle. I had to use cabs and that was $30 a path.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments on your experience with Protect My Car.Com. We are very glad we were able to help your with the repairs to your vehicle. The records show that we spent well in excess of $2,160 on these repairs and we are happy to have saved you so much money.
    We do regret that you were not more familiar with the rental car benefits. We pay $30 per day for up to seven days for a rental car. Your rental car needs did exceed the maximum benefit under the policy. The fact that the shop took as long as it did to complete the repair did cost you more in rental car costs. Due to the nature of certain repairs, that can sometimes happen.
    To help you with those costs, we are providing you with One Year Free Oil Changes on you vehicle. We will pay for the next three oil changes over the next year. Just show the service manager your policy ID card and we will take care of the rest. We are happy to provide this additional benefit to you. We want your experience with the policy to be a positive one.

    Thank you again for your comments. Please let us know if you have any questions or if there is any way we can help you.

    No response received
    Verified purchase
    Price

    Reviewed Feb. 4, 2016

    ProtectMyCar's price was right and that made me choose them over other providers. I'd recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims HandlingCoveragePricePunctuality & Speed

    Reviewed Feb. 4, 2016

    Submitting a claim with ProtectMyCar was very good. They all took care of it right away and set up an appointment. I didn't have any problem with taking it and getting all the information. When I filed the claim for the incident that happened, from my understanding from Nimnicht Chevrolet that the car was covered through something else (It might’ve been a recall, they didn’t tell me) and they never did put in a claim. That’s why I didn’t have to pay the deductible. Also, the warranty price was pretty good and I do auto pay so they just take it right out. All in all, I'd recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    Checking for recall reports, helping reduce or eliminate your costs and taking those extra steps to get the job done right are just some of the ways we go the extra mile for our policyholders.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase

    Reviewed Feb. 4, 2016

    Something has gone bad on my vehicle and it caused my battery to go bad when I restarted it. My battery is 330 bucks and it's not under the ProtectMyCar warranty. But I have to find out more about the coverage of their maintenance perks because I've done a couple of oil changes on my vehicle and that sounded good if it's covered.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We appreciate that very much. We also appreciate that you have been a solid policyholder now for well over a year.
    Please let us know if you have any questions about your coverage or the help we can provide you. We do understand that even small repairs, like batteries and electronics can run several hundreds of dollars. It just makes sense to protect yourself.
    To say thank you for being such a loyal customer we are providing you with One Year Free Oil Changes on you vehicle. We will pay for the next three oil changes over the next year. Just show the service manager your policy ID card and we will take care of the rest. We are happy to provide this additional benefit to you. We want your experience with the policy to be a positive one.

    Thank you once again for your comments. We look forward to hearing from you if you have any questions or if there is anything we can do to help.

    Verified purchase

    Reviewed Feb. 4, 2016

    I'm satisfied with ProtectMyCar. I had a good experience when I purchased my extended auto warranty from them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase

    Reviewed Feb. 4, 2016

    Overall, ProtectMyCar has been very good. It was the cheapest one I could get. I’m glad that I took the paper policy and when it comes to payment, they just take it out of my checking account once a month.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Com. Providing our policy holders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your budget and we stand ready to help you again when the need arises.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingTech

    Reviewed Feb. 4, 2016

    It was easy making payments for ProtectMyCar. My claim went through the car dealership and they took care of it. I had a nice experience with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase

    Reviewed Feb. 4, 2016

    I would recommend ProtectMyCar to my friends. Making my payments to them has been okay.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed Feb. 4, 2016

    I've had no problem with ProtectMyCar and it's very easy to make payments for purchasing my extended auto warranty.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed Feb. 3, 2016

    I chose ProtectMyCar over other auto warranty provider because I could pay them by the month. It's easy to make payments because they just debit my card.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right. We are glad the premiums are easy on your budget. When you need help, we will be here. Call us any time you need help with your vehicle or policy

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Feb. 3, 2016

    One of the things that attracted me to ProtectMyCar was their roadside service. They're going to help with a hotel. When I called for roadside assistance, it was an easy transaction and they came right out. I had used it three times. Another thing is that it covered a lot. It wasn’t one of those policies that one would think he has something and he really doesn’t. There were some things that it didn’t cover but it had more good than bad. I also like that the price was low because I was paying $49 and they had it taken directly out of my account every month so I never even thought about it anymore. I actually forgot about it and have to cancel as my home was broken in, somebody stole my car out of the garage and I haven’t had the car since November. There's so much I have to go through to try to get it and they can’t let it out. But ProtectMyCar is great and I have recommended them to other people.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments on your experience with Protect My Car. That was so unfortunate about the car theft. We did speak to you some time ago and terminated the coverage, of course. We do remember and thank you for how complimentary you were. Please rest assured we will be here when you need us for your next automobile.

    Thanks once again for providing your comments.

    Verified purchase
    Claims Handling

    Reviewed Feb. 3, 2016

    My friend recommended me to Precision. The claims representatives were great, and made the process easy and understandable. I was able to use the car rental. I'm satisfied with the company. It's very easy and they are understanding. Payments come out of my account every month. I don't have to worry about sending any mail out or remember dates. I have a busy life so it's convenient for me with the easy-pay setup. I have recommended them to a friend, and he should be calling soon.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed Feb. 3, 2016

    ProtectMyCar is affordable and their claims process was good. I submitted a claim over the phone and the rep was able to answer all my questions. Also, making payments monthly is easy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed Feb. 3, 2016

    So far, my experience with ProtectMyCar has been okay.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Feb. 3, 2016

    My warranty had run out on my car. ProtectMyCar had called and told me about a warranty, and they were cheaper and offer more. They take the payment out of my account so it was convenient. But when my car needed to be towed, they still would want to charge me $100 which I shouldn’t had to pay if I got towing on my car. Also, something was going on with my current car and it was locked and they didn't cover that.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate that very much. Thank you, too, for being a policyholder since August, 2014.
    Towing is included among your many policy benefits on all covered repairs. The steering lock on your vehicle is not listed as a covered component, however so towing was not available under the policy on that occasion.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    No response received
    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Feb. 2, 2016

    ProtectMyCar salesman called me and convinced me to sign up for the agreement and said it would be worth it. Because my warranty had run out, it sounded like a good protection policy. I set up an automatic payment with them. I was promised I would receive information in email but I couldn't find that email. There's a certain period where I can cancel and I kept looking for the email that I was promised but I'm not sure that I ever received the email. I did receive something in the mail quite a while later.

    Furthermore, I had a problem with my vehicle and it wasn't handled properly. They tried to renegotiate the monthly fee but I wasn't going to accept it because I didn't really believe in the company at that point. Bottom line, I sent in a claim and I never heard from them. So that was completely unprofessional. When I did hear from them, they weren't going to cover the claim. I felt I'll never get any coverage so I've wasted $1,500 and it wasn't worth it for me to redo. So I pulled out of the policy altogether.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that your experience with Protect my car was not as satisfactory as you would have liked. A review of the policy information does show that we e-mailed the policy at your request to the e-mail address you provided. The post office tracking information does show delivery of the policy to your address on October 8 and a second policy requested by you was delivered by the post office on November 27.
    The work on your vehicle you wanted reimbursement for was for maintenance to your vehicle. Maintenance items are not covered under the policy. The policy protects you against the cost of mechanical breakdown. We regret that you feel there was a lack of professionalism. In fact, our reps spoke to you on several occasions to help you understand your coverage, but not being able to cover maintenance costs under the policy is not a lack of professionalism. We would have been happy to address your concerns had you let us do so. We do urge you to get protection for your vehicle and we regret that our policy did not meet your needs.

    Thank you again for your comments.

    No response received
    Verified purchase
    CoverageRefunds & Payouts

    Reviewed Feb. 2, 2016

    I'm disappointed in ProtectMyCar, they don't cover a lot of stuff. I had to pay $600 out of my pocket where the warranty didn't cover. I'm looking for another one because I'm very unsatisfied with this company. After my experience, I will not recommend this to anyone.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We appreciate your providing them. Thank you too for being a policyholder since 2013. It is unfortunate that you feel the policy should have helped you more. A review of the repair history shows that we paid out well over $2000 on 4 repairs over the last three years. The last repair for $525 you referred to was to the hood struts, emission solenoid and valve cover gaskets. These are not covered components under the policy. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the costliest to repair. We hope that upon reflection, you will see how much the policy has actually helped you. As comprehensive as the policy is, it is far more likely that future repairs will again be to covered components. When that occurs and we help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.

    No response received
    Verified purchase
    Claims HandlingPrice

    Reviewed Feb. 2, 2016

    ProtectMyCar is a good program. It's affordable and I enjoy knowing that I'm protected. Making payments is easy while submitting a claim to them is very easy as all the times I've called, the problems have resolved itself. They're very accommodating, telling me I could go to Precision Kia so everything worked well.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    We are very glad to have been able to help you with your repairs and we look forward to helping you again when you need us.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for those great comments.

    Verified purchase
    Customer Service

    Reviewed Feb. 2, 2016

    ProtectMyCar has been great. They called me soon after I got my car and I knew from reviews that they were all good, so I signed up. I call them periodically because I do my own oil change and update on my mileage.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the coverage and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed Feb. 2, 2016

    I enjoy having ProtectMyCar though I haven't filed a claim with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    Remember, when you need us, we will be there to help. With one phone call you'll get access to towing, rental car benefits and fast, efficient claims service. That is what good peace of mind is all about.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase

    Reviewed Feb. 2, 2016

    ProtectMyCar gave me the best deal for an auto warranty. It was also very easy to make payments with them. They're very friendly and trustworthy. I haven't used them yet, but my experience is pretty good so far.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase

    Reviewed Feb. 2, 2016

    I work out of town. I travel out of town on a daily basis and needed an extended auto warranty. ProtectMyCar contacted me so I decided to purchase the warranty from them. Making payments for purchasing it was not difficult at all.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    We understand, too, how much trouble a breakdown can be whether at home or out of town. With coverage throughout the U.S and Canada you are never more than a phone call away to get the help you need.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for your comments.

    Verified purchase
    Price

    Reviewed Feb. 1, 2016

    I thought I'd get a warranty on my car and somebody told me about ProtectMyCar so I purchased from them. They made payments very affordable for me. So far, I haven't had anything done to my car yet because my car is still running fine.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your providing them very much.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
    Thanks once again for those great comments. Remember the best part, too. We are here to help when the need arises.

    Thanks again for your comments. Please call us any time you have questions or if there is any way we can help you.

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 1, 2016

    I was not happy at first with the people with Solace. The gentlemen at the service department gave me some hard time. He did not want to fix my car. I said to him, “You know, if that’s the case why am I paying you?” He ended up fixing it and there was no issue. That was the only time I ever used their service. Then changed their name and I spoke to different people. Some of them were very professional and some young girl was very unprofessional.

    I did not appreciate that they did not send out a memo to their customers indicating that they have changed their name. They also sent me an invoice and they want me to pay $5. Another thing that really upsets me is when they took money out of my checking account without my permission. I said that is very unlawful to do something like that. I told them “Look, I will call in my payment every time before the date due or the due date. And then only then you take money out of my account.”

    I told them not to do it again because I blocked them. I don’t trust them. I don’t know how strict they are but they are crooked people. I spoke to a lady and she was quite professional and I told her how I feel about it. I also asked her “From now on, can you send me invoice so I can send you money.” However I never got any invoice. If they mess up one more time, I’ll call it off. I’m not wasting my time with them. I told them “You’re not the only people I can get to deal with for my car.” As a customer, I make sure that I pay them on time. I don’t want any more problem with them because I’ve had enough already.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. Thank you, too, for being a preferred customer since July, 2014. That means a great deal to us. We were both surprised and dismayed to read your comments. Far from being reluctant to handle your repair, we hired at our expense an inspector to determine the cause and proper repair to your steering. The only reason that it took longer than usual was that you had removed the vehicle from the repair shop before it could be inspected. Once completed, we paid all but the deductible. That repair alone saved you hundreds of dollars.
    When we changed our name from Solace to Protect My Car we did so to give potential customers a better understanding of what we do. “Protect My Car” does a better job, we think, of explaining what we do to help customers. We did, in fact, send out both e-mails and written notices to all policyholders on several occasions. You were certainly on that list.

    We also never bill automatically without a policyholder’s permission. Permissions are provided more than once on a recorded line for the customer’s and our protection. In fact, it appears that with your permission, we billed the down payment and three months’ payments to your account. Thereafter you requested that we send you written invoices. We were happy to do so. That you have regularly and consistently made your monthly payments is appreciated and would seem to indicate that you have received your invoices. If you ever do not, just simply call and let us know. We really are here to help when you let us. If you have any questions at any time, please do not hesitate to let us know.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Feb. 1, 2016

    I had a good experience with ProtectMyCar. Submitting a claim over the phone was not too hard at all. Their representative was good, knowledgeable and explained the benefits to me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    It does make a difference when you can get needed advice from professionals who really care to give you the best help they can give. Thank you for saying so.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Feb. 1, 2016

    I liked how ProtectMyCar was presented to me by the sales rep. Claim submission was a little bit difficult because I didn't understand how to do it at first. I didn't like that the repair company calls the insurance company to see whether they cover the service that is being provided or not. But once they got it all set up, it was fine afterwards.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. we appreciate your providing them very much.
    We so take steps to make sure you are getting the repairs done right the first time and work with many different professional to make sure that happens.
    We hope you will never hesitate to let us know any time you have any questions regarding the policy or repairs to your vehicle. It is your peace of mind that matters most.

    Thank you again for your comments.

    Verified purchase

    Reviewed Feb. 1, 2016

    ProtectMyCar worked with me in making my payments. I'd recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the cost of the policy to protect your budget and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed Jan. 31, 2016

    A friend told me about ProtectMyCar and when I googled it, it was the best price so I got it as my auto warranty. Making payments for it, as well as submitting a claim over the phone, were very easy. Our experience with them has been great.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed Jan. 31, 2016

    I've had ProtectMyCar for a few years. Everything was excellent and everybody was right on the money.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed Jan. 31, 2016

    I haven't used the warranty yet, but I have no problems with them. As far as everything else, it's good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer Service

    Reviewed Jan. 31, 2016

    ProtectMyCar.com was recommended to me by a friend and he said that it was a good protection so he gave me their number and I called them. Everything worked out and it was easy to make payments because they take it out of my checking account. In fact, I've also recommended them to my brother.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase

    Reviewed Jan. 31, 2016

    I haven't used ProtectMyCar yet, but I'm happy with it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase

    Reviewed Jan. 30, 2016

    Paying for my ProtectMyCar extended auto warranty is not difficult and so far, I am satisfied with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to provide our policy holders good peace of mind.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for your comments.

    Verified purchase

    Reviewed Jan. 30, 2016

    The warranty on the vehicle was about to go out and I thought it might be a good investment to have ProtectMyCar so I got it. Making payments for the warranty is easy as it comes out of my checking account.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with your coverage and we look forward to helping you in the future when you need it.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase

    Reviewed Jan. 30, 2016

    ProtectMyCar asked me if I had an insurance. I purchased a warranty protection and it's been barely two years since I started it. My claim was made through the dealership where I had my car fixed. I called them and they told me how much I'd pay them and what I owed. Making payments for the plan is very easy. The payments come out of my checking account. I am very satisfied with ProtectMyCar. Very good experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Jan. 30, 2016

    Submitting a claim with ProtectMyCar was fabulous and the people on the other end of the phone were very polite and responsive. No hassles whatsoever.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help. You are right, being polite and responsive is what being professional is all about and we thank you for saying so.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase

    Reviewed Jan. 30, 2016

    ProtectMyCar seemed reliable so I decided to get my auto warranty from them. So far, dealing with them has been easy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Jan. 29, 2016

    ProtectMyCar said that they had a great protection plan and they vowed that it was one of the better ones to go with so I used them. But submitting a claim with them is a difficult process. They hold me down the phone for over 45 minutes each time and only took care of some of the cheap aspects of the fix that needed to be done. My experience with them has been horrible and I’m most likely cancelling my policy with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. Thank you, too, for being a preferred customer since May, 2014. That means a great deal to us. We were both surprised and dismayed to read your comments that you found any fault with the claim for repair work. We show that the one claim you filed for repairs was to your stabilizer bushings and door lock actuator. The total cost estimated by the shop was $496.06. We paid $396.06, leaving only your deductible of $100 for the repair.
    We were also happy to provide you with a significant discount on the cost of the policy and free oil changes for the life of the policy. All in all, considering the small monthly premium, that’s a great deal. We hope that upon reflection, you will agree the policy has helped you quite a bit.
    We are here to help you with your repairs and we urge you to call us anytime you have any questions or if there is any way we can further help you.

    Thank you again for your comments.

    No response received
    Verified purchase

    Reviewed Jan. 29, 2016

    I had no problem purchasing my warranty from ProtectMyCar. I'd recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Price

    Reviewed Jan. 29, 2016

    I've had the auto warranty from ProtectMyCar for three years now and their staff worked with me to make my payments affordable. I never used it, but I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    TechPricePunctuality & SpeedRefunds & Payouts

    Reviewed Jan. 29, 2016

    I'm very happy with ProtectMyCar. They helped me a lot whenever I had a problem with my car. When I had trouble with my starter and another time with the air-conditioner compressor in my car, they came, towed and took my car to the shop. They repaired my car, rented another one for me and paid for everything. This is zero cost out of my pocket other than my premium, which is only $39 a month. They give their own agents to handle everything. However, my mechanic does not take them. I noticed that ProtectMyCar doesn't pay what a lot of the people want so a lot of mechanics won't deal with them because it's too much of a headache. So when I went for my air-conditioning, the mechanic fixed it but I had to pay $300 out of my pocket for the Freon. I'm not going to cry over that because a compressor for my air-conditioner for my car would have cost me $1200. I only paid $300 and I still got the warranty up to $225,000 on my car.

    If I sell my car or if I give it to my daughter, the warranty stays with the car or I can transfer it over to a new car if I'd get one. Another upside is they come right away and they're very prompt. I had to pay upfront but I got my check back three days later for my rental car. I tell a lot of people about them and give their number away along the line. I have their brochure and I give it to all friends. I love the fact that they will take care of me if I'm not here. If I'd go to visit my family and if something was to happen, they will give me a rental car and get my car fixed for me. There aren't too many companies that offer that. It's comforting.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for those wonderful comments. It means a great deal too us to know that all of our hard work is really giving our customers good peace of mind. That's what the coverage is all about. With one phone call we got the car towed, set up the rental car benefits and handled the claim and repair promptly and professionally. Best of all, the policy is at a rate that is easy on any budget.
    We are delighted to have helped you with the starter repair and A/C repair. We will be here again for you when you need us.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way.

    Thank you again for your wonderful comments. Please let us know if you have any questions or if there is any way we can help you.

    Verified purchase
    Claims HandlingTech

    Reviewed Jan. 29, 2016

    ProtectMyCar is our first auto warranty provider. Payment for the purchase of the warranty was easy. It came out of my account. I filed a claim over the phone when my transmission went and I dropped the car off. Claims processing took a while. Their representatives were friendly and answered all my questions. Likewise, I was able to use their road side assistance once.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Great comments, and we thank you for providing them. Good peace of mind is what this coverage is all about. We are very happy to have been able to help you with the extensive repair to the transmission. With just a $100 deductible it really makes sense to protect yourself against these very expensive repairs.
    The best part is, we are here to help you the next time you need us as well.

    Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.

    Verified purchase

    Reviewed Jan. 28, 2016

    I have been making payments for my extended auto warranty with ProtectMyCar for a very long time, and I've had no problems. I just want to make sure I'm safe, make my payments, and have the usual right away.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 28, 2016

    ProtectMyCar is excellent, always on time and they don't give me a hard time. They send somebody the next or the same day and they always give me the check right away before the car gets out of the shop. They do a good job.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase

    Reviewed Jan. 28, 2016

    ProtectMyCar gave a good advice and good information. I submitted a claim today to jump-start my vehicle. However, the person that came out here had a hard time making it happen. But overall, it was a smooth operation. So far, they've been good and it was a great experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Com. Providing our policy holders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.

    Thanks again for your comments. Please let us know if there is anything we can do to help you.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Jan. 28, 2016

    I only had two claims submitted to ProtectMyCar which I did over the phone. They towed my car once and they did a part replacement for me. Their claims representatives were helpful, and everything went smooth. Paying is convenient since my payment comes out every month.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. It was a pleasure helping you with your repairs. We will be here for you as well the next time you need help.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase

    Reviewed Jan. 28, 2016

    ProtectMyCar worked with me to make my payments for my extended auto warranty. I'm happy with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We are very glad to have helped tailor the payments to meet your budget. We will be here to help with repairs, towing and rental car benefits when you need us, too.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase

    Reviewed Jan. 27, 2016

    I have one complaint with ProtectMyCar. I know my payment is $60 something a month. I would have preferred that they take $30 out of my checking account bi-weekly, and they couldn't do that. I almost said no to their service. $60 is quite a bit especially when I have other things going on.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We apologize for any confusion. We can certainly schedule your payments bi-weekly. It was only the initial down payment that had to be paid at the time of policy issue to make sure the policy was in full force and effect. We will be happy to adjust your monthly payments so that they are comfortable on your budget. We will be in touch directly to help you with that.

    Thank you again for your comments. Please call us any time there is something e can do to help you out.

    Verified purchase

    Reviewed Jan. 27, 2016

    I felt that ProtectMyCar might be a good cover so I got it and I've had no problems with making payments.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Coverage

    Reviewed Jan. 27, 2016

    I’ve used ProtectMyCar a couple of times and thank God I haven’t had any major issues with my car. In one of the times, it didn’t cover the whole thing but it’s okay because I haven’t had any major work that needed to be done. It would be nice though for the long-term people that’s been with the company to get a reduction once a year.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your providing them very much. We also very much appreciate your being a policyholder for the last two years. That really means a lot.
    We actually do not believe in making you wait for your savings for a year. When you set the policy up we extended preferred Customer savings of $800 on the cost of your policy. That means you have had those savings all along. That's what we mean by not just doing things right, but doing the right thing for each customer.

    Thanks again for your comments. Please let us know if there is anything we can do to help you.

    Verified purchase
    Price

    Reviewed Jan. 27, 2016

    I chose Protect My Car because their price was nice and they were here in Florida. I'm still with them because they have been so helpful. When my funds were tied up and I couldn't make payments and was going to cancel, they made the plan very affordable in order for me to continue it. They even suspended a couple of months because of my circumstances. They were really cooperative and were very good salespeople. They have a product to sell and they're good at selling it. It makes me cautious when I try to cancel something and they're so aggressive about making it easy for me to stay with it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for those kind words. We do try very hard to make sure the policies are affordable for those who need them the most. We work with folks who are on a tight budget who can least afford an expensive car repair. Keeping the policy cost affordable, and protecting your budget when you need an expensive repair is exactly what we mean by good peace of mind.

    Thank you again for your comments. Please let us know if you have any questions or if there is anything we can do to help.

    Verified purchase
    Claims HandlingCoverageRefunds & Payouts

    Reviewed Jan. 27, 2016

    I was able to take advantage of the rent-a-car benefits from ProtectMyCar. It was an easy process but the only thing is that they reimburse you on the backend. You cover it initially then you submit a claim and they pay it, but it went smoothly once I submitted the claim.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We do work hard to make sure claims are handled smoothly. Allowing you to choose your rental car needs and reimbursing under the policy gives you the freedom to do what's best for you, rather than being locked in to a pre determined vehicle that may not be right for you.
    We are glad to have been of help to you and look forward to helping you again when you need us.

    Thanks again for your comments.

    Verified purchase
    Coverage

    Reviewed Jan. 27, 2016

    ProtectMyCar had one repair done for me but I had another which I thought I was covered, but I was not. They didn't do that, but it was a good experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thanks very much for your comments. We appreciate your providing them. We were glad to have helped you with the repairs to your vehicle. We appreciate the fact that the one sensor repair was not covered but we know that as comprehensive as the policy is, any future repairs you will need will get the same prompt attention and efficient claims service that you had with the first repair.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Jan. 27, 2016

    ProtectMyCar contacted me through a phone call and explained their warranty service. I was comfortable with it and signed up, and since then, we've submitted one claim for my husband's car and they made that process easy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoveragePrice

    Reviewed Jan. 27, 2016

    I didn't have a good experience with ProtectMyCar. One time I tried to use ProtectMyCar however it didn't apply. I thought that's why I had the coverage for these types of things but it became an out-of-pocket expense. Plus, the rep didn't seem to be too interested in accommodating me, the interest was strictly on how not to pay the claim. I was very dissatisfied.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments on your experience. We appreciate that very much. We regret that you feel the policy should have helped you with the leaking seals. Maintenance items, like seals and gaskets, are not covered under the policy. The policies are there to help with mechanical breakdowns, not regular or required maintenance of your vehicle
    No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    No response received
    Verified purchase

    Reviewed Jan. 26, 2016

    ProtectMyCar worked with me when I couldn’t move forward a certain amount. They got me a lower rate.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We are glad we were able to make the premiums comfortable on your budget. Rest assured we will be here for you when you need us.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    TechPrice

    Reviewed Jan. 26, 2016

    The computers in the car are very expensive, and I don’t have money if it breaks down so I signed up for an extended auto warranty provider. It has been two years now since I signed up with ProtectMyCar, but I’ve never claimed anything yet. I’ve been paying monthly and they’re taking it straight from my account. They spread it out so it’s easy for me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. We take pride in exercising good judgment by doing the right thing, not just doing things right. We are happy the premiums are comfortable on your budget. We will be here to help you when you need help.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer Service

    Reviewed Jan. 26, 2016

    With ProtectMyCar, it's easy to make payments and the customer service has been nice.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase

    Reviewed Jan. 26, 2016

    My son looked ProtectMyCar up and researched it to see if it was a good deal. He got a warranty for me and everything's been good, so far.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Coverage

    Reviewed Jan. 26, 2016

    I had been with another company prior, and they were fine but didn't have as much coverage on the vehicle as ProtectMyCar did, that's why I went with ProtectMyCar. However, there are a few things that I'm not happy about. One, I was told that if I need the A/C done, it was covered minus the deductible. However, If the A/C unit is bad, the compressor is bad and needs to be replaced. They have to evacuate the system and when they do that, they have to put in the new Freon, and ProtectMyCar said the freon wasn't covered. What I don't understand is why they wouldn't cover the Freon. They should maybe define when they say air-conditioning. It wasn't even clear in the book on certain components such as the Freon. I wouldn't recommend them to anybody.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your providing them. To answer your question, the policy is meant to protect you on the cost of repairing mechanical breakdowns, not regular maintenance costs. Changing fluids regularly, like oil, transmission fluid and A/C Freon and similar maintenance tasks, are not covered. If we covered fluid replacement the premiums could well be more than most people would be able to pay.
    We do balance the cost of the coverage against a comprehensive list of components that are covered to keep the coverage affordable.
    With respect to an A/C unit, the cost to replace a compressor could run hundreds, or thousands of dollars. As a covered component, your actual cost on the compressor would only be the deductible of $100. The fluid replacement would be a minimal additional expense. Having done this very repair for many, many customers over the years, we have never had anyone express concern about having to pay for the fluid after having saved so many hundreds or thousands of dollars on the repair.

    We hope on reflection you will see how valuable this protection can be when you need to have repair work done. As always, please let us know anytime you have nay questions.

    No response received
    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed Jan. 26, 2016

    I was very satisfied with what the representative had to say when he called me, the price, and what I will get for my money so I signed up with ProtectMyCar. The representative I spoke with was professional, courteous, and knowledgeable. It was very easy to make payments and I had an excellent experience when I submitted my claim over the phone. I was really leery because I didn’t believe any of these programs were good but I’m very happy with what I have.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    We will be here for you when you need us, too. Whether towing, rental car benefits, great claims service or simply 24/7 road side assistance, one call gets you all the help you need. That really is what we mean by good peace of mind.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thank you again for your great comments.

    Verified purchase
    Coverage

    Reviewed Jan. 26, 2016

    I called Protect My Car after recommending them to a friend. They said that the vehicle that was going to be covered was a luxury vehicle and they would do an oil change on it. Pay them $50 a month, they would do three oil changes. So I said, “Okay. So that’s $200 an oil change? Hell no!" That sucks. So that didn’t work for that particular referral. But I'm fine with Protect My Car. I have the extended auto warranty for my van. I had a problem with a pulley that went on a crank and that was covered so that was good.

    I also filed a claim for the fuel pump. The problem never is with getting the work done, it’s the company that’s doing the work. They have their set prices and the warranty companies never pay what they would normally get if you were paying cash so they always complain about it because they’re so used to gouging people.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We could not have said it better. It is unfortunately true that some shops take advantage of customers who really need their cars repaired and have no option but to accept the price the shop demands. It is so much more convenient for the policyholder to have our professional team make sure the repair is done right the first time. That is just one more way of protecting your budget and your investment in your automobile.

    Thank you again for your great comments. Please let us know if you have any questions or if there is anything we can do.

    Verified purchase
    Customer Service

    Reviewed Jan. 26, 2016

    The first warranty I had was a little bit cheaper but one thing that got my attention about ProtectMyCar is that they adjust the monthly fee. If I can't afford to pay the full amount, they adjust it to where I can afford it. I've never had to use it yet, but so far when I call and talk to them about anything, they've been pretty good in answering my questions.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims Handling

    Reviewed Jan. 25, 2016

    We've had one claim with ProtectMyCar and they paid what they should have to, so it has been satisfactory. I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We are very glad to have helped with the repair. Thank you, too, for the referrals. That really means a lot.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
    Thanks once again for those great comments. Remember the best part, too. We are still here to help again should the need arise.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Price

    Reviewed Jan. 25, 2016

    My ProtectMyCar warranty was about to expire and I renewed with them. I haven't used it though because I haven't had any problems with the car. I love the car and I hope to keep it for a while. This warranty is something to cover it if something major happens to it. Otherwise, it would be really expensive. Payment was very easy. I used my credit card to start it and I put it on a direct deposit so they'd deduct it from my credit card. And if I get some extras sometimes, I'll send some extra money to try and pay it all sooner.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    What great comments. We really appreciate your providing them. What you have said is exactly what we want all policyholders to know. We all love our vehicles and take care of them and enjoy them, but we know that one day it could cost hundreds or thousands to repair them. That is why it just makes good sense to protect yourself in advance.

    Thank you again for your comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase

    Reviewed Jan. 25, 2016

    It was easy making payments for the warranty with ProtectMyCar and it was very worth it. I didn't need to use the service because the car was running good, but it was good to have it just in case.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We appreciate it very much.
    You are right. Getting the protection before you need it gives you the best coverage at the lowest rate. That way you not only protect your car, but your budget and peace of mind as well. Getting the help you need when you need it can be priceless.

    Thanks again for your comments. Please let us know if you have any questions or if there is any way to help you.

    Verified purchase
    Claims HandlingPunctuality & Speed

    Reviewed Jan. 25, 2016

    ProtectMyCar is very good. I use them for the extended warranty of a used truck I bought. It has been for about 10 years now and they are awesome. My payments for the warranty are deducted straight from my bank address. I submitted a claim once last year and they were prompt in taking care of it. The overall process was fairly easy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Those are great comments and we thank you for sharing them. We really do work hard to make sure that every policyholder gets great service, a fair and reasonable price and fast and efficient help with breakdowns and repairs.
    You put a lot of smiles on a lot of faces around here by letting us know how much our hard work has helped you get great peace of mind. That is our most important goal.

    Thank you again for your comments. Please let us know if there is any way we can help you.

    Verified purchase
    Claims Handling

    Reviewed Jan. 25, 2016

    I got ProtectMyCar for my newly purchased car because I wanted that extra security. I've never had a claim with them so far. The warranty they give is pretty much exactly what they say, and so far, it's been great.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer Service

    Reviewed Jan. 25, 2016

    I had my warranty with another company and ProtectMyCar bought that company out. Then my car was running out of warranty and ProtectMyCar contacted me. They gave me a pretty good deal and I liked what they were saying so I went with them. Payments were easy. I go online and give them a credit card and once a month they would take it out of my account.

    I typically submit my claims for maintenance repair over the phone. The representatives I spoke with were very, very friendly and their response was ASAP. I just give the dealer their number and the dealer deals with them. I pay my deductible when I go and pick up my vehicle. It's fantastic. Right now I just have one vehicle with ProtectMyCar on it but I'm about to put my other vehicle with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Those are great comments and we thank you very much for them. We've shared them with the staff and personnel in all departments to let them know, top to bottom, this is a team effort to help folks when they need the help. From budgeting the policy cost, to 24/7 road care, towing, rental car benefits, fast and efficient claims service or simply just answering questions and lending an ear, we want all of our policyholders to know they are special and give them good peace of mind.

    Thank you again for letting us know we succeeded. Please let us know if you have any questions or if there is any way we can help out.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed Jan. 25, 2016

    I had a great experience with ProtectMyCar. I went with them because their price was right. Also, submitting a claim was an easy process. The auto place called them up, talked with them and worked it out. Making payments with the warranty was easy as well. They just take it out from my bank account. All in all, I’d recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policies are affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 25, 2016

    I looked at several pieces of information that came to me and I've decided to go with ProtectMyCar as my auto warranty provider. The representative I’ve spoken with over the phone has been very helpful, and I found the purchasing process to be very easy and swift. Since I'm a retiree, I feel really good about the price of the warranty because I have to monitor my money. I haven’t had any negative experiences with ProtectMyCar, and have recommended them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work hard to make sure the coverage is affordable, and that when you need us we will be there to provide towing, rental car benefits, 24/7 roadside assistance and fast and efficient claims service.
    Thank you, too, for referring friends and family to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    Thank you again for your very encouraging comments.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Claims Handling

    Reviewed Jan. 25, 2016

    It's been several years now since we took ProtectMyCar (back then it was Solace) and we've never had to submit a claim. The only time we've had to use them has been a couple of years back, and we had no problems. We told them what was going on and they've got somebody right out here.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We appreciate it very much. Thank you, too, for being a preferred customer for as long as you have. We are glad that your vehicle continues to work well. You obviously take good care of it. It is nice to know, though, that when you have a breakdown, we will be there to take care of things. One phone call gets the vehicle towed, activates the rental car benefits and gets the claim handled right away. Now that is great peace of mind.

    Thank you again for your comments. Please call us if you have any questions or if there is anything we can do to help.

    Verified purchase

    Reviewed Jan. 24, 2016

    It's easy to make the payments for the warranty from ProtectMyCar. Every now and then I have a little problem but when they got it all straightened out, everything is okay. I haven't had any chance to try it yet but I am happy and satisfied with it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We appreciate your thoughts and comments very much. We do work hard to make sure the policies are both affordable and convenient for each policyholder. We are very glad we have been able to help you so far and look forward to helping you again when you need us.
    Please let us know if you have any questions or if there anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPricePunctuality & Speed

    Reviewed Jan. 24, 2016

    I chose ProtectMyCar for the cost, flexibility, and coverage. Overall, it was a good experience with them. However, the payment processing is a constant struggle and could use an improvement. Traditionally, they auto debit people's accounts and I opted not to do that. I send my payments in. I'm never late but they don't process my payments on time because I get monthly phone calls from them saying they didn't get my payment. It was a simple process though when I had the tailgate of my Chevy Tahoe fixed. But when the dealership called to get the claim approved, it took a full business day to get it approved. The dealer had me leave my car prior to approval so I was without a car for a day which stunk a little bit. Overall, our experience with them was good with regard to customer service and willingness to help.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate that very much. It is true that some repairs take longer to diagnose and complete. We will sometimes hire specialists at our expense to make sure the repair is properly diagnosed. We have been helping customers for over a decade and we know from experience that vehicle repairs are often misdiagnosed. In order to get a proper diagnosis of the problems we hired at our expense a specialist to take a look at the automobile and give us an independent diagnosis. As we are sure you will agree, fixing only a part of the problem, or the wrong problem, could cost you a lot of lost time and trouble. It was well worth spending this time to make sure the repair was done right the first time.
    We do apologize for the inconvenience but we are glad the repair was completed properly.

    Thank you again for your comments.

    Verified purchase
    CoveragePricePunctuality & Speed

    Reviewed Jan. 24, 2016

    The guy I talked to from ProtectMyCar had a good spiel as far as that I could get out of it anytime I wanted to. It wasn't terribly expensive and the coverage sounded good. He listed couple of things, like if the electronic brain in my car went bad, it's a really big-ticket item. And then the fact that I bought my car used, it seemed like just the right fit at the right time. Also, they worked with me to make payments affordable.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. Thank you, too, for being a preferred policyholder for the last three years. We appreciate that very much.
    From pricing, to monthly payment adjustments, to help with repairs, towing and rental car benefits, we know these policies protect not just your budget but you as well as your car. While we hope you never have a breakdown we know that when you do all it will take is one phone call to get the help you need.

    Thanks again for your comments. Please let us know if there is anything we can do to help you.

    Verified purchase

    Reviewed Jan. 24, 2016

    I chose ProtectMyCar for their customer service. They listened to my needs and offered what they could and we came to a happy medium. Payment arrangement was very easy and done in less than five minutes. Needless to say, I will recommend them and already did to a couple of my friends.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    Thank you, too, for referring friends or family who might benefit from a policy. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed Jan. 24, 2016

    Submitting a claim was really easy. They called me and tried to give me an offer but I told them I couldn't afford it and they keep dropping it down until it was affordable. It was awesome. I liked everything because whatever broke wasn’t even under warranty but they felt that they’ll just fix it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for those really nice comments. We are very glad that we were able to make the policy cost comfortable on your budget and that we were able to help you with the repair to your gas pedal and sensor. That is all part of not just doing things right, but doing the right thing.
    Best part, of course, is that we will be here to help you the next time you need us.
    In the meantime, please do not hesitate to let us know if you have any questions or if there is anything we can do to help.

    Thank again for those very nice words,

    Verified purchase
    Price

    Reviewed Jan. 24, 2016

    I was checking around before to see which extended warranty for cars is reasonable and I eventually purchased ProtectMyCar. They worked with me regarding payments and made it affordable for me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.
    Best of all, when you do have a problem, it’s really nice to know that with one phone call you can get towed in, activate rental ca benefits and get fast, efficient claims service. That’s what we call good peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks very much for your comments.

    Verified purchase
    Claims Handling

    Reviewed Jan. 24, 2016

    It's very easy to make payments for the warranty. Claim submission was okay, and the guy filed it to the dealership I went to.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Price

    Reviewed Jan. 24, 2016

    ProtectMyCar worked with me and made my payments affordable. I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase

    Reviewed Jan. 23, 2016

    I’ve been with ProtectMyCar for three years, and purchasing my warranty from them was an excellent experience. The representative guided me in the right direction. They explained the warranty and answered my questions as well. I haven’t used the warranty yet, so I haven’t had anything come out yet, but I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed Jan. 23, 2016

    ProtectMyCar.com accepts the payments very easily. However, they’ve done something a little funny with collecting it. They’ve changed the name of the company three times that the payments were going to and one of them wasn’t even a warranty company. It was some hair salon that took the payments for a little while. It was very strange. But then I see it went back to being the warranty company again recently. I’m a little concerned about what they did with the processing and their practices with the charges against my card. I heeded the charges at one point because it came out as something different than what it was and I didn’t recognize it.

    I’m a mechanical inspector and I do extended warranty inspections so I’m very familiar with the policies, procedures and all of that as far as new kind of warranties is concerned. I haven’t used them yet but I need to bring my truck in. There are a couple of things that need to be done and I’ve got a window switch that’s not working.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Com (formerly Solace). Providing our policy holders with good peace of mind is our most important goal. We were surprised at your comments. They certainly suggest you have some questions. Please do not ever hesitate to let us know when you do.
    We changed our name to Protect My Car (from Solace) to more accurately reflect what we do for our customers. What will never change is our willingness to go the extra mile to help you when you need it.
    Your account is and has been up to date since you joined us as a policyholder. Your payments were never directed thru any third party. If that has happened to you it was some other company and you need to check with your financial institution.

    As always, if you have any questions, please so not hesitate to let us know. Thank you again for your comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Jan. 23, 2016

    I would never recommend ProtectMyCar.com. Submitting a claim was difficult and they rejected my claim so I ended up doing a little to the car to make it work but it's down again. I am in the Navy and finding Bin Laden is easier than getting any service from this company. They have not covered anything on my car and I have them in court right now.

    Thanks for your vote!
    No response received
    Verified purchase
    Coverage

    Reviewed Jan. 23, 2016

    Submitting a claim to ProtectMyCar is not a bad experience. Like any other place, I get some people that are pretty knowledgeable and willing to communicate, and I get some that are not. Also, I have no problem with making payments since I've set up an automatic payment. I also didn't have any problem with them paying. Once we came to an agreement, they went ahead and took care of the bill and got me out of there, and got my vehicle back to me. However, once I got into the warranty, they say what are covered and they don't cover whatever components that are not listed. I didn't know that fluids were a component. They said that fluids are not listed on their contract and I had no knowledge with that. Overall I would recommend them because of the small prints, but I didn't like the part as far as what they cover and what they don't.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your providing them. We regret that you feel the policy was not clear. We do not use small print to define the coverage. Quite the contrary, we state right up front each and every component that is covered without any confusing words.
    Please remember, our policies are intended to help customer with mechanical breakdowns, not maintenance items such as fluids, batteries, tires and items of that nature. Adding these services to a policy would make the monthly cost of the policy too expensive for most people, especially for those on a budget.
    We are very glad to have helped you with your repair and saved you over $700 on repair costs. Best of all, when you do have a problem, it’s really nice to know that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service. That’s what we call good peace of mind.

    Thank you again for your comments.

    Resolved outside ConsumerAffairs
    Verified purchase
    Price

    Reviewed Jan. 23, 2016

    I've had a great experience with ProtectMyCar. Their price was fair. The representative who assisted me when I purchased the warranty answered all of my questions and explained the warranty to me. It was easy to make the payments, as they worked with me to make the payments affordable to me. I haven't submitted a claim yet, but I’m planning on getting work done.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed Jan. 23, 2016

    ProtectMyCar is very good, I like their service. I got an automatic deduction so I've had no problems making payments.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims Handling

    Reviewed Jan. 23, 2016

    I was looking for some way ProtectMyCar might have to insure my car. Everything was good and making payments for the warranty was easy. But I have had no claim that's why I quit using it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very glad the policy worked out so well for you while you had it.We appreciate that you had the policy until you no longer owned the vehicle. You might be interested to know that should you get another vehicle we offer a great returning customer discount on coverage.

    Thanks again for your comments. Please let us know if we can help you down the road.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Jan. 23, 2016

    I’ve had ProtectMyCar for three years and it was a good deal when I took it. Making payments to them wasn't difficult at all. I've used their roadside assistance one time. I called and told them what I needed, and then they came and got my vehicle. But when it got to the shop, the problem was not covered under the warranty so I had to pay for it. So I only used them for the towing. But still, their claims representatives were very courteous and helpful and overall, it was a pleasant experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. Thank you as well for being a loyal policyholder for the last three years. That means a lot to us. It is true tht the policy does not help for batteries or tires. However, when you have a mechanical breakdown it is very nice to know that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service. That’s what we call good peace of mind. So please do not hesitate to let us know what is happening with your car. We really are here to help.

    Thank you again for your very nice commnets

    Verified purchase
    TechRefunds & Payouts

    Reviewed Jan. 22, 2016

    I wanted something to protect me against the dealer so I took a chance with ProtectMyCar and got the platinum package. ProtectMyCar came through during a stressful moment and I was satisfied. As a matter of fact, I think they busted the car dealership. I had a brand new Honda Accord so there shouldn't be that many issues with it. But one day I had some bushing that was going bad. Before we signed up an extended warranty, the staff from the car dealership came up with $800 bill. However, after getting in contact with ProtectMyCar, they came back with a $300-some bill. I liked that. All I have to do is pay my deductible and they'd take it from there. I didn't know exactly how much is coming out of my pocket, but I just knew, with them, I was reassured. I already recommended somebody to ProtectMyCar and they signed up as well.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    By the way, thank you for referring your friends and family for this protection. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card. Please let us know who you referred and we will say thank you in this way.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Claims Handling

    Reviewed Jan. 22, 2016

    Submitting a claim to ProtectMyCar has been easy. I did it with the car dealer service and it was done. Also, their claims representative were courteous and friendly. Making payments online was fine.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    We are very glad the pricing, benefits and claims service has been of help and that our staff and agents have given you good peace of mind.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Jan. 22, 2016

    ProtectMyCar is very easy to deal with. They were the only ones that ever called and asked what I am currently driving. And when I told them, they looked up a few things, we talked back and forth a couple of times, and they said that they would be able to have my current vehicle under warranty. To make my payments, I set-up a direct withdrawal off my bank card. Also, when I submitted a claim, I just had to tell them what shop I was going to and what needed to be done. The shop and the warranty company got together and at the end of the day, I paid my deductible and the few extras that I had the shop do for me. It was very simple.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your wonderful comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help. We are very glad our staff, policy and agents have given you some good peace of mind. Thank you for the confirmation that all our hard work helps our policyholders.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed Jan. 22, 2016

    Overall it's not hard to make payments for ProtectMyCar. I took my vehicle in for a check and I rented another car so now I need to talk to someone from ProtectMyCar about that.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We appreciate your taking your time to provide them. We will be in touch concerning your questions. As always, of course, please do not hesitate to call us any time you have a question or if there is any way we can help out.

    Verified purchase
    Price

    Reviewed Jan. 22, 2016

    ProtectMyCar was cheaper than other auto warranty providers and one of their guys worked with me on how to make payments. He was good and in the know.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    What great comments. Thank you so much for providing them. We are very glad to work with folks to make sure the policy cost is affordable. Just as importantly, we make sure we give you the information you need to make an informed decision as to what is right for you and how the policy will help you when you need it the most.
    We are very glad our staff was able to assist you. we will be here for you when you do need us so please so not ever hesitate to let us know how we can help you.

    Thanks again for those very encouraging comments.

    Verified purchase
    Claims Handling

    Reviewed Jan. 22, 2016

    I saw ProtectMyCar online and a friend of mine, who has it, recommended it afterwards. Purchasing it was a smooth transaction. I had one claim but it was denied because it's a scene of the crime. But generally, the experience is good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. It was a pleasure having helped you with your repairs. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceTech

    Reviewed Jan. 22, 2016

    I have had to use ProtectMyCar a couple of times because my car is not a new car! The used car dealer lied to me. Well surprise, surprise! I have bought and sold enough cars in my life to know that they're all liars and the car had been in a wreck. I went back and fought with them, and of course you can't win. So I had to have some things repaired that were major expenses. ProtectMyCar responded within a couple days and all I had to pay was $100. My mechanic who deals with this all day, said that most of the insurances take more than a week to respond. He was very impressed and he likes them too.

    Then I was picking this lady up from work at a hotel way on the other side of town, and the car died on me. ProtectMyCar's tow service came over and it was excellent though it took a long time because they couldn't find a local tow truck. I'm so happy, very satisfied and impressed with ProtectMyCar. A friend of mine is getting ready to buy a used car and I'm telling her and everybody to go with ProtectMyCar. I love it! Mine is $49 a month and I can live with that. Some of the extended warranty companies are much higher than that.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for your wonderful comments. We do work very hard to make sure that the policy, our staff and our services provide good peace of mind to all policy holders. It is very encouraging to hear that we have succeeded first hand from a loyal customer. It is very much appreciated.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way
    Thank you, too, for being a loyal policy holder for over two years. That means a lot to us as well.
    Please do not hesitate to let us know if you have any questions or if there is any thing we can do to help you.

    Thank you again for your great comments.

    Verified purchase
    Customer Service

    Reviewed Jan. 22, 2016

    When I submit a claim, I usually do it through the dealership and they usually call Protect My Car. But one time I called them to ask something and they're so nice.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for those kind words. We always keep in mind how difficult a breakdown can be for our policyholders and we try very hard to make that experience less stressful. Every question deserves prompt knowledgeable answers and we are very proud of the way our entire staff treats each policyholder with the respect and attention they would want if it was them calling for help.
    We hope you will never hesitate to call with any questions or to let us know how we can help you.

    Thanks again for your wonderful comments.

    Verified purchase
    Tech

    Reviewed Jan. 21, 2016

    Protect My Car contacted me through some literature through the mail. After reading it and speaking to another rep on the phone, and given consideration, I took upon it and thought that it would be a wise thing to have. I realized that I no longer have any protection on the drivetrain and all things that was on the vehicle and I thought I would need it. It was a good thing this year I’m having them. They took care of me very well and did some things that I didn’t expect them to do. I have used it this morning for road assistance and they took care of the car, made sure it got to the dealership, and got me off the road. They also came to my house and gave me a jump when my car battery had died down.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thanks so much for providing those comments. We are sure it's a great feeling to know that the protection is there for you when you need it. We are very glad to have helped you with the repairs and road service and we will continue to be there for you when you need us again.

    Thanks again for the encouraging words. We appreciate it very much.

    Verified purchase
    Coverage

    Reviewed Jan. 21, 2016

    It was a terrible experience with ProtectMyCar. My car was supposed to be covered, but it seemed like the company found a way not to cover it. We had been speaking with the claims rep and the auto shop from where we got the vehicle, back and forth at one point, so we let it go and hope that the truck won’t break down on us. The company worked with me on the payments, however, I wouldn’t have a warranty from them if I didn’t need it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for providing your comments on your experience with Protect My Car.Com. Thank you, too, for being a policyholder since 2013. We appreciate that very much. We regret that you feel the policy has not helped you as much as you would have liked.
    The policy records do show that we paid over $685 for the alternator repair and window regulator. However, the throttle body was not a covered component under your policy.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    No response received
    Verified purchase

    Reviewed Jan. 21, 2016

    Making payments is pretty easy. I gave them my banking information and they take the money out. I recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Claims HandlingPunctuality & Speed

    Reviewed Jan. 21, 2016

    I had two claims and Protect My Car was supposed to put the original part of the car, but they didn't and said they don’t pay the original part. They put some part and two months later, I had to come back because it was broken again. I don’t use them anymore.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. A review of the repairs we covered for you shows that the A/C compressor had been repaired only three months before and was still under warranty. We covered the labor on that repair but let the dealer handle the compressor replacement under the warranty. We are glad to have been able to help you get that completed properly and look forward to helping you again when you need it

    Thank you again for your comments.

    Verified purchase

    Reviewed Jan. 21, 2016

    I'd recommend ProtectMyCar. They automatically take payments out of my account.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims Handling

    Reviewed Jan. 21, 2016

    My father hasn't had any bad experience with ProtectMyCar. He submitted a claim some years ago and they helped pay for it, so he was pleased with it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed Jan. 20, 2016

    When I have a problem, they don't really do what they should do. I'm not satisfied.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are sorry that you feel the policy should have provided help with the seals and gaskets you had to replace. Please remember, the policy protects you against the cost of covered repairs for mechanical breakdowns. The policy is not meant to help with regular maintenance of tires, seals, gaskets and similar wear and tear items. Maintenance should always be done according to the manufacturers recommendations.

    As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.

    No response received
    Verified purchase
    Claims HandlingCoverage

    Reviewed Jan. 20, 2016

    I’ve been with ProtectMyCar for a couple of years now. I make payments to them every month through direct deposit, although I’ve not needed them for anything yet. I did ask them, though, about certain things like what would be eligible for a claim. For most of the things I asked, however, I was told, “No, that’s not really covered.” I asked if tires were covered if it’s bumper-to-bumper and they said, “Well, everything really except for tires.” I asked, “Okay, brakes then?” It was a no. “What if the engine needed to be replaced?” I was told, “Well, I don’t know. Maybe.”

    I asked them how it would go if I did file a claim and they said that they would do it by card to whatever place was fixing my car. They have a GPC card and they’d do a debit card transaction. Other than that, they seem like a good company. Originally, because I’m military, they cut me a good deal and gave me a discount. If I ever do submit a claim, I’ve got a good package there.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We appreciate your providing them. We can appreciate that you want to know what is and what is not covered under the policy. That is why each and every covered component is listed in no uncertain terms in the policy.
    It might help to understand, however, that the policy is meant to pay for covered repairs on mechanical breakdown of the covered components. The policy does not assist with regular maintenance or wear and tear items. Brake pads, tires trim, batteries and light bulbs are things that have to be replaced on regular foreseeable basis. Breakdowns, however, are almost never foreseeable. When that happens you will be very glad you had the foresight to have this protection.

    Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.

    Verified purchase

    Reviewed Jan. 20, 2016

    My payment for ProtectMyCar goes on my credit card. Their staff was nice to me during purchasing. I will recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Claims Handling

    Reviewed Jan. 20, 2016

    I never had any problem with Protect My Car when submitting a claim. The only thing that I'm confused about is they keep changing names and places to send the money to. I send the money to whoever they said to send it to and then they sent me a letter saying I'm two months behind in payments, but I know I made payments on those months. I decided not to send them any more money because I can't keep on sending the money to different places and I don't know where it's going to. I’m very dissatisfied.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Com (formerly Solace). Providing our policy holders with good peace of mind is our most important goal. We are sorry that you have these concerns. Please do not ever hesitate to let us know when you have questions. We will always give your straight answers.
    We changed our name to Protect My Car (from Solace) to more accurately reflect what we do for our customers. What will never change is our willingness to go the extra mile to help you when you need it.
    As always, if you have any questions, please so not hesitate to let us know. We will be in touch with you directly to further assist you.

    Thank you again for your comments.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Jan. 20, 2016

    I would definitely recommend Protect My Car to a friend. I have it for a year now, and the process was easy when purchasing the warranty.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Coverage

    Reviewed Jan. 20, 2016

    I signed up for ProtectMyCar’s bumper to bumper cover, and they told me one thing but when I tried to use it one time, they said they didn’t cover my problem so I’m almost thinking that I was being exploited. I have really been misled and if anything goes wrong with my car like the transmission, they’re going to try to pull the same game again and not fix it. They also told me when my car broke down to use a rental since my car had to be in the shop for many days, but I had to pay for it while waiting on the time to get my car worked on.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for the comments you provided concerning the repairs to your vehicle. We were surprised you feel exploited. The policy records show that we paid all but the deductible for the electrical failure and all but the deductible for the power steering motor repair. Those repairs alone saved you over $880.
    The items that were not covered were the leaking windows and leaking trunk from the window glass and trunk struts and the front struts.

    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.

    Verified purchase

    Reviewed Jan. 20, 2016

    I've got ProtectMyCar warranty on my Jeep. I pay $52 a month and I can afford it. Payments were easy and they helped me out a lot.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Com. Providing our policy holders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.

    Thank you again for your comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Jan. 19, 2016

    Very dissatisfied with ProtectMyCar. I've been paying them money and they've never done nothing for me. Every time I ever tried to get a claim from them for anything, it wasn't covered. They didn't even help me figure out a different option. As a matter of fact, my car is in the shop -- my transmission is bad. As soon as I get the car back, I'll try to see if I can run a diagnostic on the transmission and see if it's gonna be covered.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for providing your comments on the coverage. We are sorry you feel that the policy has not been of more help to you.
    The policy information we have shows you inquired about whether your door handle was covered. It is not. the policy is really there to help with mechanical breakdowns and door handles are not covered.

    The good news is that the policy does cover components in your transmission. If you are having problems with that, please let us know. Remember, with one phone call we can get the vehicle towed in, activate your rental car benefits and get that covered repair handled quickly and professionally. We are here to help. We will be in touch personal to get you that help.

    No response received
    Verified purchase
    Price

    Reviewed Jan. 19, 2016

    Good experience so far for the price. Recently, we had another brochure with all of the components that everything consists of that I can use next time to do a claim. I'm happy with it. Excellent overall experience with ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    Thank you your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase

    Reviewed Jan. 19, 2016

    It has been good working with ProtectMyCar. I've only used it once and it was a through the dealership and they did the claim for me. The process was real easy for me because I didn't have to do anything. Payment for the warranty is just taken out from my credit card every month.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase

    Reviewed Jan. 19, 2016

    ProtectMyCar's salesmen were straightforward with me. I thought my coverage was running out so I spent by mistake.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. Coverage such as you have is very important to help and protect you when your vehicle breaks down. It is never a mistake to protect your budget and yourself. With towing, rental car benefits and prompt payment of covered repairs, you will be very glad you had the foresight to protect yourself with this coverage when you have a problem with your vehicle.

    Thank you again for your comments. If you have nay questions, please let us know.

    Verified purchase

    Reviewed Jan. 19, 2016

    We had an incident eight months into having the policy, and ProtectMyCar took care of it immediately. It was a major incident which was well in excess of what I pay in premiums a year. I'm happy with them and should we have any problems in the future, I'm sure that they will do the right thing again.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    It is hard to know how important this coverage can be until you have an incident like you described. It really gives you a great sense of relief to know that you have professionals handling those problems efficiently and professionally. That is what we mean by good peace of mind.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your terrific comments.

    Verified purchase
    Coverage

    Reviewed Jan. 19, 2016

    Protect My Car's staff were nice to me when they talked to me about their coverage. They explained everything and answered all my questions.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePricePunctuality & Speed

    Reviewed Jan. 19, 2016

    ProtectMyCar.com worked with me and made payments affordable for me. Their process in filing the claim was easy and they fulfilled their obligations in all claims that has been given to them with the exception of two. (1) There was a claim that they did not cover and it wasn't explained to us upfront. (2) I tried to use their road assistance but the representative did not tell whoever was in-charge that I was in need of getting a tow. I did not receive a call from them until 10 o'clock the next morning. That was a major issue because anything could've happen late at night during that time. Their representative did apologize for that though. Other than that, they're a right asset to have.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We are glad that we were able to help you with the repair and regret that the towing was not taken care of as quickly as it should have been.
    Please let us know if you have nay questions or if there is anything we can do to help.

    Thanks again for providing your comments.

    Verified purchase
    Coverage

    Reviewed Jan. 18, 2016

    I was very dissatisfied when I tried to use the warranty for the first time. When my husband brought the car to where he was going to have it fixed, they found a loophole to make him pay out-of-pocket. It was bad and we felt really taken. I don't know whose fault it was, but I believe that it was a joint effort. I wanted to cancel it but we didn't. We always owned cars and were always going to need protection, and I don't know if I would use ProtectMyCar.com again. I didn't feel I was being helped. I spoke to a man and he was bad with me. He was horrible. We were left alone and we're still covered under them. It was not an easy thing and we took money out of our own pocket which was something I was told I wouldn't be doing.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. Thank you, too, for being a preferred customer since September 2013. That means a great deal to us. We were both surprised and dismayed to read your comments that the repair shop charged you more for the repair than they reported to us. We show that the total cost of the repair was $359.19. We paid $259.19, leaving only your deductible of $100 for the repair. If they charged more than that you should have let us know right away. We will be in touch with you directly to help you with that situation. We are here to help you with your repairs and we need to know right way when the repair shop violates their written estimates

    Thank you again for your comments. We will be in touch with you directly.

    No response received
    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Jan. 18, 2016

    Overall experience is bad. They still ain’t reimburse me for the rental. I had to go through a whole lot of problem finding out what place they wanted me to take it to to get it fixed. And I've been calling about four times trying to find out when they're going to reimburse me for my rental fee and I still got no answer on that yet. Every time I call, they kept me getting to fax the information. I faxed the rental agreement to them five times and every time, they give me another number to fax because they didn't get it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that we did not receive the fax you sent and had to send it in twice. The rental car reimbursement has been sent out to you and you should have received it by now. Once again, we apologize for the delay in getting it to you.
    We are also glad to have helped you so much with the power steering repair and ignition repair. We look forward to helping you again when you need us.

    Thanks again for your comments

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Jan. 18, 2016

    Everything with ProtectMyCar.com is fine. Everybody's good. I haven't used it yet, but as long as it would do what it is supposed to do when I need it, I'm fine.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you vey much for providing your comments on your experience with Protect My Car. Com. Providing our policy holders with good peace of mind is our most important goal. We will be here when you need us. Remember, with your first call, we get you towed in, provide rental car benefits and pay covered repairs right on the spot. All of this and more for very affordable monthly premiums.

    Thanks again for your comments. Please let us know if you have any questions or if there is any way we can help.

    Verified purchase

    Reviewed Jan. 18, 2016

    So far, I’ve had a great experience with ProtectMyCar.com. It was easy making payments for the warranty. I pay it off for three years. Although I haven’t had the chance to use them and I’m just going by word of mouth I will most definitely recommend them to someone else.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are helping give our policy holders good peace of mind.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Customer Service

    Reviewed Jan. 18, 2016

    Protect My Car gave me free oil change a couple of weeks ago. The guy in the place that I took my car to almost wasn’t going to take the free oil change. He said he had problems with people using extended warranties so I said I had no problems with it. He called and it went through. The process was amazing. Great experience with Protect My Car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your great comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed Jan. 18, 2016

    I went with Protect My Car because it was more reasonable and they gave me a little bit of a discount. I talked to them once and they gave me an explanation about something I needed to know.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed Jan. 17, 2016

    The car dealership did not want to release my vehicle because they got stating that I have to pay a hundred dollars deductible but in my warranty, there was no deductible. So before Protect My Car go and start giving information, they need to make sure to read the customer policy first. I was a little bit ticked off about that because then I had to get a hold of the claims department again and try to do the legwork myself. It's frustrating when you don't have a car and then go to pick up your car and then another delay due to that reason. Other than that, they are good. It was hard at first to get through to someone during claim submission but once I did, they follow through.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    It is true that some repair shops are harder to deal with than others, but as you said, we did get the job done for you. We are glad you got such a positive result.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 17, 2016

    ProtectMyCar is cheaper than the auto warranty that I had. I signed up with them and the two guys I spoke with were nice. They have good customer service and they were willing to work with me to get me a better price.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed Jan. 17, 2016

    I purchased the warranty for my 2005 Ford truck and it was hassle-free experience. They assisted me in every possible way.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you very much for providing your comments on your experience with Protect My Car. Com. Providing our policy holders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your policy and we stand ready to do so again when the need arises.

    Verified purchase
    Claims HandlingPrice

    Reviewed Jan. 17, 2016

    I live on Social Security and ProtectMyCar was more affordable for me than other auto warranty providers. The payments for the purchase is easy as they take the money out every month. I’ve no problems. Submitting a claim was easy as well. I talked to the representatives and they were pretty straightforward and knowledgeable. I had a problem with my car and ProtectMyCar took care of it. I had a good experience and I would recommend them to anybody.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    We are very proud to help folks on Social Security and limited income with special rates without limiting coverage available under the policy. It really is all part of not just doing things right, but doing the right thing for each person.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase

    Reviewed Jan. 16, 2016

    My experience with ProtectMyCar has been great. I had a problem and they took care of it and it was no hassle so it was good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Jan. 16, 2016

    Submitting a claim to ProtectMyCar is very good and when I need them for towing, they always show up. They say they cover a lot so I went with them. But honestly, they don’t cover that much and every time I go, they say, “It's not covered.” It has to be my own payment. My mechanic told me it was not good but I was in already and I just have one more payment and one extra year a little later. And I keep the warranty because you never know.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We very much appreciate that you have been a policyholder for the last three years. That means a lot to us. we are sorry that the last repair was not covered by the policy but the gasket and sensor are not covered components. If you will review the policy you will see all of the covered components and how much protection you really have.

    As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.

    Verified purchase
    Price

    Reviewed Jan. 16, 2016

    ProtectMyCar has a good price so I got them. Their payment process was easy - I have no problem at all. So far, everything's great.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments on your experience with Protect My Car.Com. We do try very hard to make sure that the policies are not only effective when you need help, but easy on anyone's budget. We are very glad that we were able to give you good peace of mind.
    Please call us whenever you need help with your vehicle or any time you have any questions.

    Thanks again for your encouraging comments. We appreciate them very much.

    Verified purchase
    Claims HandlingRefunds & Payouts

    Reviewed Jan. 16, 2016

    It took me a while to provide all the information that ProtectMyCar wanted but after that they were helpful. They paid my claim in a timely manner and it was wonderful. It was easy making payments since they just bill my credit card. And I was able to use their roadside assistance and got my vehicle repaired, too.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase

    Reviewed Jan. 15, 2016

    ProtectMyCar have been wonderful and super. My car broke down twice and they showed up, towed my car and I have no complaints. Also, I’ve got a rotten feeling with the air conditioning that I’m going to need their assistance eventually.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. It is very gratifying to know that our hard work does give our customers good peace of mind. We are very happy to have helped you with that repair and we will certainly be available to help with any future repair (including that A/C).

    Thanks, too, for being such a loyal Customer for the past nearly three years. If there is anything we can do to help, please let us know

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 15, 2016

    ProtectMyCar called me and explained what they had to offer. I thought their price was fair with what they had to offer. Other companies would put brand new motor in if they go out. ProtectMyCar said they'd replace the motor for the same value which was okay with me so I went along with them. There was no problem making the payment for purchasing the extended auto warranty. I've never filed claims yet but I have something coming up. I have a little trouble with my AC and I don't know what's wrong with it. I was going to call ProtectMyCar but they were telling me they're changing over to some other company but it's the same people.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments regarding Protect My Car.com. As you said, we do work with policyholders to provide the best possible service when you need it. We look forward to helping you with the A/C issue and any other problems we can.

    Thanks again for the comments. Let us hear from you when you get the car in for an estimate.

    Verified purchase
    Price

    Reviewed Jan. 15, 2016

    Everything has been going well with ProtectMyCar as expected. I had talked with them several times before I purchased. Then the last time we talked, the price was more to my liking and it's one thing that sold me on it

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped make sure the cost was budget friendly and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer Service

    Reviewed Jan. 15, 2016

    Making payments for my ProtectMyCar auto warranty was very easy. I did it through a telephone call and everything came together, so I’m very satisfied.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. It is really nice to know that our hard work in making the policies affordable and providing needed protection gives you good peace of mind. That is what this protection is all about.

    Thanks again for the encouraging words. Please let us know if you have any questions or if there is any way we can help out.

    Verified purchase
    Coverage

    Reviewed Jan. 14, 2016

    I called the 800 number from ProtectMyCar because I wanted to take my car in and have something checked. I was trying to get an understanding of the best method to do and if it is covered by the company. Because when I purchased the policy, I expected that all electrical is to be covered because that's what we had talked about. But it's misleading since not all of the electrical is covered. I was told to go online and take my car, make a call and see if they were a dealership that was covered. I haven't had the opportunity to do that. However, I thought the guy could have been a little bit more helpful.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are sorry that you feel the policy should have helped with the radio and nav sytem electronics. The policy does cover mechanical breakdowns on all of the components listed in your policy. While extensive, the covered components are geared to the operation of the car, not devices such as the radio and navigation system. To do so would make the cost of the policy too expensive for most people to handle comfortably.

    As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.

    Verified purchase
    Claims HandlingTechOnline & App

    Reviewed Jan. 14, 2016

    I had a bad experience with my previous auto warranty provider so I called ProtectMyCar. They went over their website with me, walked me through it and showed me what kind of records I have and what kind of records they have. I submitted a claim with them once and it was easy. I also used them once for maintenance and I'm happy with that experience too.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed Jan. 14, 2016

    I've been looking at different car warranties and I got ProtectMyCar to see what it's about so I'd understand it. I figured I'll have it up until 100 thousand miles.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. Thank you, too, for being a loyal customer since August 2014. That means a lot to us.
    You are right. You have made a good decision to protect yourself with this policy for five years or up to 100 thousand miles on your vehicle, whichever comes first. When you have any problems with your car, one phone call gets the help you need, from towing and rental car benefits to quick and efficient payment of the covered repair right on the spot. We are very glad that the policy gives you good peace of mind.

    Thank you again for your comments.

    Verified purchase

    Reviewed Jan. 14, 2016

    I’d recommend ProtectMyCar. Their catalog listed everything that I was supposed to be getting and I wanted to get. I didn’t encounter problems in making payments and I've used their maintenance perks.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase

    Reviewed Jan. 14, 2016

    ProtectMyCar contacted me and I ended up buying their insurance. I'm satisfied.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase

    Reviewed Jan. 13, 2016

    I got a flyer in the mail about ProtectMyCar and the specialist from ProtectMyCar sound very genuine and trustworthy. I got some information about ProtectMyCar and then decided to purchase the warranty. Every payment is difficult but I paid. I just pay, try to keep the car in good shape and good condition, and so I have no complaints.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work hard to make sure the policies are affordable for those on a tight budget who need the protection the most.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceCoverage

    Reviewed Jan. 13, 2016

    When ProtectMyCar called me, the lady I spoke to was really helpful and nice. But I've never received any paperwork from them. I don't know what the warranty includes, like do I get a discount if I had to rent a car when somebody smashed into mine, but their coverage sounded good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased that you have been a loyal customer since November, 2014. We are also happy to have helped you with your repairs when you needed them and saved you a ton of money.
    The post office tracking information shows that the policy was delivered November 3. We have today e-mailed a copy of the policy to you and sent another one by regular mail.
    Please do not ever hesitate to call if you have any questions or need help with your policy in any way.

    Thank you again for your comments.

    Verified purchase
    Claims Handling

    Reviewed Jan. 13, 2016

    Overall, I had a very good experience with ProtectMyCar. I like everything about it. I learned about it from a friend of mine and got it to maintain my car. No problems encountered submitting a claim. Also, making payments is very easy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Jan. 13, 2016

    I have two cars covered with ProtectMyCar. My first claim went okay; the second time however, they told me that they weren't covering the damage so I wasn't happy. But then they lowered the rate and it's good that I'm still covered. I'd definitely recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    We were happy to have helped with the repairs to your vehicles and to help you in other ways even with the repairs not covered by the policy

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceCoveragePriceRefunds & Payouts

    Reviewed Jan. 12, 2016

    I had two claims submitted to ProtectMyCar. The first one was good but the second time I had to pay more. They told me that it didn't cover tax. I called and a woman told me that that shouldn't have happened and to call in first next time to make sure. I did not get my money back. I'm disappointed in having to pay extra but otherwise, everything else was fine. They worked with me to make my payments affordable.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for providing your comments on your experience with Protect my car. We are glad to have been able to help you with your repairs. We were sorry to learn that the shop asked you for additional funds. We paid out all but the deductible on the repair and you should have had only your deductible. It is unfortunate that some shops choose to take that kind of advantage. We will be in touch with you to help you with that problem.

    Thank you gain for your comments.

    Verified purchase
    Customer Service

    Reviewed Jan. 12, 2016

    The protection specialist that I spoke with when I signed up was knowledgeable and able to answer all my questions. Making the payment arrangements was fine.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right. We are glad we were able to make payment arrangements that were comfortable on your budget.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims Handling

    Reviewed Jan. 12, 2016

    The experience I had with ProtectMyCar was efficient. Everything was done perfectly when I submitted a claim. I'm generally happy with the company and it satisfied the needs I have.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Those are great comments and we thank you for providing them. We do strive very hard to make sure this protection provides the help you need when you need it. That is what provides great peace of mind.
    Let us know if you have any questions or if there is anything we can do to help.

    Thanks again for your encouraging comments.

    Verified purchase

    Reviewed Jan. 12, 2016

    I do automatic withdrawals every month to pay for my warranty. So far it's been pretty good payment-wise. Well worth it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with your budget and we look forward to helping you in the future when you need help with repairs.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed Jan. 11, 2016

    In case something major happens to my car, I don't want to have to come up something for my car so I got ProtectMyCar. Submitting a claim sometimes is a little bit difficult. Sometimes you can't trust the mechanic when they say, "This is wrong." That's where ProtectMyCar comes in and makes sure that's the problem. So far, I am all right and I don't have any problems.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We appreciate what you had to say very much. You are right, sometimes the repair shops makes filing a claim difficult for the customer. That's where we step in to handle things so you do not have to. That is what gives our policy holders good peace of mind. That's what the protection is all about.

    Thank you again for your comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase

    Reviewed Jan. 11, 2016

    It's really simple to make payments for purchasing my warranty. Overall, I'm happy with my experience with ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for the great comments. We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer. We will be there to help with towing, rental car benefits and fast claims service when you need us, as well.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Sales & Marketing

    Reviewed Jan. 11, 2016

    ProtectMyCar sales rep was good. He was like all salespeople that want to sell you something. At first, it started off much higher than my current rate and then it went down because I was going to say no and go shopping around for a better offer. Then he offered me $39 per month so that made me get the warranty, and it was also good that the deductible is only $50. So far, I haven’t had to use it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for you comments. We appreciate that very much. We do work hard to make sure that the coverage is affordable for all policyholders. That's all part of not just doing things right, but doing the right thing.

    Thank you again for your comments. Please let us know if you have any questions or if there is any thing we can do to help you.

    Verified purchase
    Claims Handling

    Reviewed Jan. 11, 2016

    I have a 2006 Mitsubishi that's always had its regular maintenance and had things replaced on it. But things can happen so I wanted coverage for it. Hence, over a year ago now, I purchased an auto warranty from ProtectMyCar. The process was easy - I just paid the down payment, then subsequent premium payments are deducted out of my bank account. I've never had to make any claims from them since getting the warranty but at this point, I'd recommend ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We strive to make sure the program is just as easy on you and your budget as it is effective when you need a repair.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Coverage

    Reviewed Jan. 10, 2016

    I went with ProtectMyCar because it sounded like a nice deal. The one claim that I submitted with them, I went to the dealership and the dealership called them. They said they didn’t cover it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We know it is important to know what and what is not covered under your policy. The repairs to your headlight bulbs and tire rotation & balance are not covered under the policy. The policy is intended to help with mechanical breakdowns, not regular maintenance and wear and tear items that require regular replacement.

    As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.

    Verified purchase

    Reviewed Jan. 10, 2016

    I'm a returning customer and I can say that making payments for purchasing an extended auto warranty is easy. I’d recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer Service

    Reviewed Jan. 10, 2016

    I pay $90 something to ProtectMyCar and it's easy because they take it from my checking account every month. One time I called to see if they were the company that I was with the warranty and they were very nice and good to answer questions. I haven't used them even though I've been with them for four years now. I have always had all my cars with extended warranty because I don't know much of mechanics and don't want to be taken by a mechanic when I go there. I take care of my cars and don't want to be left in the middle of the street.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. You hit the nail right on the head. The whole purpose of the program is good peace of mind, whether due to a price easy on your budget, or our going to bat for you with the mechanics, or paying claims promptly and professionally. Bottom line? Just like you said, Don't get left in the middle of the road with no help.

    We will be here for you when you need us. Please let us know if you have any questions or if there is anything we can do to help.

    Verified purchase
    Claims HandlingTech

    Reviewed Jan. 10, 2016

    I was initially skeptical about ProtectMyCar.com but they made me comfortable by answering a lot of my questions and reassuring me with some documents. It was not too difficult to make payments. There were just times when my credit card information changed because of receiving a new debit card and I tried getting back on track to make sure everything was updated. The warranty gives me peace of mind day to day in case something happens to me and I need to submit a claim form. I know that I can take it into the dealership and have to pay whatever initial fee but I'm protected by it and it would be awesome.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right. You are right. Your peace of mind is our main goal and we are very glad our staff, your policy and our help has given you just that.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims Handling

    Reviewed Jan. 10, 2016

    I've used ProtectMyCar a couple of times and they're satisfactory. I called them to file my claims and it was easy. I am happy that I got them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are helping give our policy holders good peace of mind. We are happy to have helped you with your repair and we look forward to helping you again should the need arise.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.

    Thanks again for your comments. Let us know if you have any questions or if we can help in any way.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Jan. 9, 2016

    I needed to have something in case I have a breakdown so I decided to go with ProtectMyCar. Submitting claim over the phone and making payments in purchasing my extended warranty were fairly easy. The rep was very pleasant. It took us a long time to get the payment to go through Ohio, but it worked out in the end in my behalf. Also, the payments for my account was a little hard at first but then they broke it down to where I can afford it and made it better for me. I also used one of their maintenance perks. I went into one of the car stores and they did everything they had to do because I needed water to go to my radiator. Overall, I had a good experience with them and I'd recommend them to a friend.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    We do work hard to make sure the policy is both effective and easy on the budget. We are very glad that we were able to help you with your budget and repairs and look forward to doing so again when you need us.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer Service

    Reviewed Jan. 9, 2016

    I have ProtectMyCar on one car. Their warranty met my needs and when I called them they seemed to be okay. The guy I spoke with was a good salesman and the purchasing process was easy and thorough. So far, I pay my monthly bill but I haven't filed a claim with them. .

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. We appreciate them very much. We take pride in being both professional and making the process hassle free for policyholders.
    We'll be here to help you with towing, rental car benefits and fast efficient claims service when you need us, as well.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase

    Reviewed Jan. 9, 2016

    I can make monthly payments with ProtectMyCar. I would recommend them to a friend because they've been friendly and helpful as well. I had them for some time now, but I've never had to use it. This worries me if it will work when I have to use it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Coverage

    Reviewed Jan. 9, 2016

    The reps from ProtectMyCar who assisted me were good. However, I didn't like the fact that my tech package is not covered. When my Bluetooth stopped working and I tried to get it fixed, it wasn't covered. I was like, "That doesn't make any sense." They told me everything was covered. Therefore, there's a need to be a little more detailed - if something like that important is not to be covered, that should be mentioned.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. The coverage is important to protect you against breakdowns to the major components of your automobile. Bluetooth, radio and similar item that do not make the car operate are not covered.
    We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the costliest to repair.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Jan. 8, 2016

    I went with ProtectMyCar because they provided the protection that I was looking for. We submitted all our claims over the phone and it seemed extremely easy. Their claims reps were very helpful and gave me all the information I needed. I had a very pleasant interaction with them. It's very easy to make payments too. We did the payment arrangement where they did it every month. Moreover, I have used the rental car benefits and it was a very simple process to get through. I like the company.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceTech

    Reviewed Jan. 8, 2016

    I've had difficulties on the three times I've used Protect My Car. Twice I had difficulties getting a hold of somebody on a Saturday for towing and a question about repair. They're not readily available. But other than that, I had the guy from BMW call in for a repair and they fixed it right away. It's been fairly beaten.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for providing these comments. We are glad to have paid over $525 for your repair and being able to help you when you needed the help. We do regret that the towing company we employed was so late in getting to you. To help make that right, we discounted the cost of your coverage over $200 and provided you with 1 year of free oil changes. While it does not make up for the delay, we hope it does show you that we do strive to do the right thing.

    Please let us know if you have any questions or if there is anything we can do to help out.

    No response received
    Verified purchase
    Claims HandlingTech

    Reviewed Jan. 7, 2016

    ProtectMyCar's rate was good for the quality of what they were offering. When I had a claim, a dealer submitted it for me and the process was very easy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Coverage

    Reviewed Jan. 7, 2016

    I purchased an extended car warranty from ProtectMyCar for my son's car and they were very good. The car wasn't new so I needed another coverage for it. The reps were very nice and answered all of my questions. And, I'm happy with my experience with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We appreciate your taking the time to provide them very much.
    You are right. Having protection on not so new cars really does protect you and your family. With towing and rental car benefits included, not to mention a small deductible for all covered repairs, it really makes sense, gives you good peace of mind, and really protects your budget.

    Thanks again for your comments. Please let us know if there is anything we can do to help.

    Verified purchase

    Reviewed Jan. 6, 2016

    It's been almost a year now since I purchased a warranty from ProtectMyCar. However, they still haven't sent me a card, although I told them to send it to me. I need the card to use them. Additionally, they still take my money which is close to $200 each month. I am very unhappy and am ready to cancel. I don't think ProtectMyCar is a legit company. They're like shambles and I'd rather go with a solid company even if I have to pay more.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We are sorry to hear that you do not have an ID card for the policy. Our records show that we have sent the policy out to you and the tracking info shows delivery. The card itself is on the inside of the back cover. Simply snap it out and carry it with you in your wallet or glove box. The fact is, while the card is helpful, you do not need it to get help. Simply call us or have the shop find us on line (our name is the same as our website). To make sure you have everything you need, we are re-sending the policy by mail and sending a copy by e-mail.

    As always, any time you need something or have any questions, please call so we can help you.

    No response received
    Verified purchase

    Reviewed Jan. 5, 2016

    My husband had ProtectMyCar before so I purchased the extended car warranty from them. I haven't had a claim put in with them yet, but I need ProtectMyCar so I can call them in case something happens and I can go through them to do what they’re supposed to do.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. It means a lot to us that you put your trust in us for both of these vehicles. You are right, too. If you ever experience any problem with your car, one call gets you the help you need, whether a tow, rental car, repair or roadside assistance. It just plain smart to protect yourself against breakdowns and the problems and expense breakdowns cause.

    Thanks again for your great comments. Please let us know if you have any questions or if we can be of any help.

    Verified purchase
    Claims HandlingCoveragePrice

    Reviewed Dec. 9, 2015

    I've been with ProtectMyCar for about three years and when we once had an issue with the car's water pump, they replaced it. When I file a claim, it’s still $100 to get in the garage and have them fix it. I just wish that the insurance wasn't so expensive.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for providing your comments. That really means a lot to us. We are also glad we were able to help you so much with the water pump repair.
    We do try very hard to make the policies affordable for every budget. After all, people on a tight budget need the protection the most. We hope that the $650 discount we provided you helped make the policy much more affordable for your budget.
    Please let us know if there is anything we can do to help you or if there are any questions we can answer for you.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Dec. 9, 2015

    The overall claims process with ProtectMyCar was difficult because a lot of stuff were not clear such as what's covered and what's not, but it was a decent experience when I submitted the claim. They also worked with me when it comes to making payments for the warranty.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. As you said, we are always happy to work with our customers to make the premium payments comfortable for any budget. Your peace of mind is always our most important goal.
    We do want it to be clear about how comprehensive the coverage on your policy is. You have no doubt reviewed the policy and have seen that the policy lists each and every covered component.The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thank you again for your comments.

    Verified purchase

    Reviewed Dec. 8, 2015

    Everything has been good with ProtectMyCar. I've got no problem with filing a claim on them. I just do my own thing and I don’t like the reimbursement of the rental car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you vey much for providing your comments on your experience with Protect My Car. Com. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.

    As always, if you have any questions, please so not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase
    Coverage

    Reviewed Dec. 8, 2015

    ProtectMyCar has been good. I take my car into a repair shop and they call in from there. I tell them my problem, they look in my book, say it was covered under warranty, and they take care of it. I would recommend ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoveragePrice

    Reviewed Dec. 8, 2015

    It's been good with ProtectMyCar. They called me when they were still Solace and said they'd extend my warranty. I found their coverage and cost to be good so I went with them. Submitting a claim was easy and simple. I called it in. The interaction with their rep was a great experience. Payment was very simple. I've also used them when I got a rental.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    PricePunctuality & Speed

    Reviewed Dec. 8, 2015

    I was able to submit a claim with ProtectMyCar once and it went okay. I took my car to the dealership, and then they called ProtectMyCar. They took care of everything and it was very prompt. We negotiated before I got the price that I want and it was cool that they gave me a rental car that day until my car got fixed. ProtectMyCar definitely worked with me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair as well as the rental car while the shop completed the work on your car. You are right, it is cool to get the help you need when you need it. We will be there for you in the future when you next need our help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your great comments.

    Verified purchase
    CoverageTech

    Reviewed Dec. 7, 2015

    I used ProtectMyCar.com once. The only issue that I have is when I first used it. They want to put my Freon back into my air conditioning. And they made me pay for it. I paid more than my deductible. They fixed everything else on my truck. They just didn't want to cover my air conditioner fluids.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Although you are correct that the policy only covers mechanical breakdown and not fluid replacements, we did waive your deductible to help you even more with the repair. We were glad to have helped you in this way.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed Dec. 7, 2015

    ProtectMyCar.com gave me one hell of a deal, so I decided to have them as my auto warranty provider. They sent me a card and never called me back on anything. The place that I would take my truck to would call ProtectMyCar in, and all I do is show them the proof that I have a claim number. They then go right off the bat, and I haven't had any problems with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Dec. 6, 2015

    When I purchased from ProtectMyCar, they used to be called Precision Auto. I got a phone call from them and I wanted to try it out. I also have their road assistance, they also give me a rental car for 7 days up to $210. But I’ve never used it. The only problem I have with them is that I’ve called in a claim for 2 or 3 times since I had them and two out of three they told me they would not cover it and I understand because the part was not under my policy. But when the transmission went out, they were giving me a hard time to take care of it.

    At the beginning they were giving me the runaround, asking me more documentation as per car service and all that to make sure everything is not my fault. And even after I did that, they were trying to tell me they would not cover because there was something with the old that Nissan should have been doing, they haven’t done that so they would not be able to cover the transmission at that point.

    I told them I don’t know what they guys are talking about because I went to Nissan, I took my car for oil change and everything to Nissan. I scheduled an appointment within that time and I don’t know what Nissan does but I took my car for services. And then I talked to different people. The first time they didn’t approve the claim. They said they would not cover and then after that, they came and said they would cover it. But it wasn’t an easy process at all. I felt like they were trying to find loopholes not to take care of it. That’s how I feel to be honest.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for providing these comments. We appreciate your doing so and are glad to be able to respond to your concerns.
    First of all, thank you for having been a policy holder since August, 2013. That really does mean a lot to us.
    When we received the report on your transmission and the service records, it was apparent that you had never had any service done on the transmission. The policy requires that you do required regular maintenance in order for the coverage to help you with repairs.
    Rather than trying NOT to cover your repair, we found a way of covering the repair even though you had neglected to have proper maintenance done on the transmission. While we could have denied the claim on that basis, we chose to do the right thing. We actually paid out over $3,000 to help you with the repair, the towing and the rental car. That was nearly twice what you had paid in at that time in premiums.
    We hope that these facts help you understand just how much help you have received and how committed we are to assisting you and all of our policy holders.

    Thank you again for your comments.

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Dec. 6, 2015

    ProtectMyCar called me and I just took a chance with them. They worked out a payment plan so that it was affordable. I’ve had them for a while and when I had to use the warranty, it worked out fine. I’ve had one repair and it was done timely. They took care of it, so I didn’t have an issue with anything.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageTechPrice

    Reviewed Dec. 5, 2015

    The auto warranty provider I had before didn’t really do what they said they would. They were good on holding up their end on the client. But on the other hand, there were certain things that they said they would cover and they didn’t so I dropped them and I ended up getting rid of the car that I had. It was near on getting on up that mileage and I was like, “Things are gonna start breaking down here soon.” So I shopped around and first saw ProtectMyCar. I browsed through their protection plans then I got them. They worked to make my payments more affordable. And even when they were in my card a couple of times, they still had, it came back, but I never made it to the bank. Then they called and gave me time to get my money in the bank and make my payments. I've used them for a tire sensor and transmission which were covered in the plan. Overall it was a pretty good experience with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    We do make the plans affordable for the people who need them most, folks on a budget, and work hard to make the premiums easy for every budget. It is all part of doing the right thing, not just doing things right.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your great comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Dec. 4, 2015

    I'd recommend ProtectMyCar to a friend. They called me a couple of years ago and we got extended service on the car from them. Submitting a claim has been alright and our experience with them has been good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments.It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    By the way, if your friends might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverageTech

    Reviewed Dec. 4, 2015

    When the engine had been going out in my car ProtectMyCar wanted to see its records. I understood they want to see records of maintaining the car as far as oil change and stuff but they said that I had to go to to a reputable place and have an experienced technician work on the car. I'm a BMW master technician and I feel that I have more than enough qualifications to do oil changes on the car. And I do keep the receipts when I did the oil change. So it went back and forth for a little bit and they finally said, "Well, that would be okay". The other problem I had was they didn't want to cover you when you've got to change the oil, coolant and some fluids which I didn't understand because I deal with extended warranty companies all the time and most of them cover fluids because you're going to lose fluids whenever you're doing a good job like that. So on that aspect, some things could be better.

    And then the transmission went out in it a little later. At first they said they were going to deny the claim because the service had never been done and I had to contact GM, talk to them and have them fax over paper stating all the services were due. Then it showed up on my end that the service was done when we bought the car, the car had 113,000 miles on it when I first purchased contract with them.

    In my opinion services that are done prior to me getting the contract should essentially be null and void. Like if the service is due on 100,000 and I didn't get the contract till 115,000, they can't hold me responsible for what should have been done at 100,000 because that was before my contract even started with them. But eventually, they ended up covering it because I have the letter from GM stating that the service was done ahead of time and they were able to finish. Overall, ProtectMyCar haven't been bad. It's just a small thing that I wasn't happy with.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. we appreciate your taking your time to provide them
    It would seem from your comments that you were not happy with the questions claims asked of you and your mechanic about the prior maintenance done on your vehicle. We hope you do not feel you were in any way singled out in asking about the maintenance on your vehicle. It is both responsible and professional to make these inquiries and is as much for your protection as it is to determine the complete scope of the repair and claim. There have been times when customers have paid mechanics and repair shops for maintenance services that were not performed completely or not at all. This is in no way a comment on the repairs shop you use but is standard practice to insure that our customer’s best interests are looked after. Now that the complete record is in our file, we will not have to ask about those records again.

    Thank you again for your comments. Please let us know if we can be of any help.

    Verified purchase
    Customer Service

    Reviewed Dec. 3, 2015

    I use ProtectMyCar's maintenance and rental services all the time. I just call in and there'd be no problem. I simply bring my car to the dealership and their staff calls ProtectMyCar to file a claim for me. They always had a good response and got everything settled. I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase

    Reviewed Dec. 3, 2015

    I had some trouble last time with our car due to transmission. It was down for 32 days before I got it fixed because of the parts. I had trouble with them going back and forth about the parts so we had to rent a car for 32 days. But other than my last experience, it has been good. I'm glad I purchased my warranty from ProtectMyCar. Overall, it's a nice deal.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We also appreciate you're being a policy holder since February of last year.
    We are very pleased to have helped you with all five repairs during that time and we look forward to helping you in the future when you need help.
    We know the last repair was fairly extensive and took the shop longer to complete. Thank you for your patience while we made sure the repair was done correctly and completely.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Dec. 3, 2015

    I usually submit a claim with ProtectMyCar.com on the phone and I recommend them because when I had a problem and my car was in the shop, they took care of everything and covered whatever they cover for.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 2, 2015

    I've been satisfied with ProtectMyCar. They've been timely as much as they could be. Although the mechanic had to argue with them about my air conditioner because the compressor went out. They ended up replacing it, but the mechanic had my vehicle a couple of days longer than he would have had to until the replacement was done.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    A review of the repair shows that the only question we had was correctly invoicing the repair costs. It did take the shop a day to get the correct invoice to us and we promptly issued payment in full. We so apologize for any inconvenience this caused you.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingTechPunctuality & Speed

    Reviewed Dec. 2, 2015

    I only had one claim with ProtectMyCar since I've been with them all this time and I wasn't very happy. Something happened to my Chrysler 300, I took it to a shop and once they found out what was wrong, they called ProtectMyCar and it took forever to okay it and so I told them, "I need to get my car back this afternoon." They said, "Well, what you wanna do? You have an account with us." So I said, "Just fix it and whatever bill, put it on my account and then I'll come. When you get it ready, call and I'll sign for it."

    Then just a couple hours after that, someone from the company called me and told me, "We were gonna take care of it but you know the law - Don't let them put nothing on your account because you have extended warranty." I said, "I can't wait all day and a half on you guys in making up your mind what you wanna do." I paid them all on time every month so I was very dissatisfied with it. I had a few other things that happened. Then the dealership told me, "Your extended warranty should cover it. Don't worry about it." They fixed it. I'll write them a check for that. They didn't treat me right and I wasn't happy. I don't like them. I'll wait until the contract expires and then I'll move on up somewhere else. I won't recommend it to anyone.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for the comments on your experience with Protect My Car.Com. We appreciate your providing those comments and we also appreciate that you have been a loyal policy holder since July, 2013.
    A review of your claims history shows that we paid out $272 for an alternator repair on 2-7-14 and $295 for your fan motor repair on 2-20-15. Your last repair was to the water outlet housing. We received your call at 12:30 in the afternoon letting us know that you were taking the car in for service. We made three calls to the shop requesting the estimate and diagnosis and kept you up to date on our efforts. We finally received that estimate at 3:30 pm. That is not an overly long time for the shop to make sure of the diagnosis and the proper repair. We understand you were in a hurry, and that you went ahead and paid for the repair yourself. However, we were not the cause of the 3 hour delay. Remember, the policy includes rental car benefits to help you with any future time crunch. Just let us know so we can help you with those needs in the future.
    We hope you see how much help the policy has been to you and how much help you will get on future repairs.

    Again, thank you for your comments. Please let us know if you have any questions.

    No response received
    Verified purchase
    Claims Handling

    Reviewed Dec. 2, 2015

    ProtectMyCar sent me something in the mail and I decided to go with them because they have the interest in me and my vehicle. It was a good way to start. I've had no problems submitting a claim with them. I take my truck to Ford and they have done my front seat and other things. The hundred dollar deductible works and they've taken care of everything else. I totally believe in ProtectMyCar. They have been excellent with me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.
    Please let us know if you have any questions or if there is any way we can help.

    Thank you again for the great comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Dec. 1, 2015

    My claim worked out in the end. It just took a while to get everything going. I couldn't get people from ProtectMyCar to call me back. They said my mechanic had to submit the claim but when he submitted it, it took three or four days for them to even contact my mechanic back. I found out later after everything has been done that they were supposed to provide me with a rental car. It was four days without my vehicle but I didn't know that at the time. Nobody talked to my mechanic. But in the end, it got paid for, and that's all I cared about.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    We do, in fact, provide rental car benefits as part of your coverage as explained in the policy booklet. Please do not hesitate to request that assistance when you need it as part of your covered repair. We are more than happy to help you with that as well.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Loading more reviews...

    Protect My Car Company Information

    Company Name:
    Protect My Car
    Company Type:
    Private
    Year Founded:
    2005
    Address:
    570 Carillon Parkway
    City:
    Saint Petersburg
    State/Province:
    FL
    Postal Code:
    33716
    Country:
    United States
    Website:
    protectmycar.com