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Protect My Car Reviews

Out of business
4,949,385reviews on ConsumerAffairs are verified
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About Protect My Car

Protect My Car is a premier vehicle service contract provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company aims to provide a hassle-free claims process and ongoing customer service.

Pros
  • All services provided by Protect My Car employees
  • In-house claims process for smoother experience
  • Free oil changes and tire rotations with all policies
Cons
  • Does not cover preexisting conditions
  • Not available in AK, CA, HI, MO, OK or WA

Protect My Car Reviews

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    How do I know I can trust these reviews about Protect My Car?
    • 4,949,385 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
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    How do I know I can trust these reviews about Protect My Car?
    • 4,949,385 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 21 Reviews 2780 - 2930
    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Dec. 9, 2016

    One of my friends from work told me about ProtectMyCar and he was pleased with it. Buying the plan was very easy and submitting a claim with them went faster than I expected so it was really good. I filed my claim over the phone and the rep was pleasant and very detailed. My experience has been awesome and I'm glad I have them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase

    Reviewed Dec. 9, 2016

    Everything that ProtectMyCar.com said they were going to do, they did. As far as reimbursement for the rental car, and giving discounts on different work that I had to have on my car, those were good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed Dec. 8, 2016

    I was dealing with Solace before they switched to ProtectMyCar. They were the cheapest. I submitted claims through the phone, and I didn't have any complaints as far as that goes. It was very speedy and everybody was really polite. Their representative was very nice and informative. ProtectMyCar is excellent, and I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingTechPricePunctuality & SpeedRefunds & Payouts

    Reviewed Dec. 8, 2016

    ProtectMyCar have good customer service reps and the claims process was easy. I loved it because they initially paid what percentage they said they were going to pay, and it got done. However, from there it was downhill. My experience with them was awful. If they can give me all my money back, I'd be happy. When I initially joined, they ensured me that I can get a rental car, and I can do sorts of things. I had an incident that came up, and I took my car to the service shop. I asked the guy what work was going to be done. He was supposed to oversee it. When I took it to him, it was nice. We were all in agreement with everything, and three days later he said, it would be ready.

    However, upon picking up the car, I found out that they stole my battery. Then, on top of that, before I even drove out of the parking lot, I noticed that some things were wrong with the car. It was so loud that I told them something they did was not right. They said they didn't do anything. Also, I told them the muffler wasn't connected. I was rushing to get back home since there was something happening. I was not thinking. I drove the car and not even a good four blocks to the gas station, the alternator light came on. It wasn't cutting off anything, so I decided to get to the car lot to wash it. Then it wouldn't crank up. When I got it jumped, I drove it to my residence and called somebody right up. I told them what I was seeing, and the guy told me to bring it the next day. But I had to go back and pick up my other car that I had left there in order to pick up this one.

    When I got there, the guy was just closing out the shop. I told him that my car doesn't have my battery and how I explained to him that I knew my battery. It was an expensive battery. He said it might have been their workers. In addition, my friend was with me, and the guy was talking to him. I told him he has nothing to do with it and I was the one he needed to talk to. I told him again that it wasn't my battery. He then said he couldn't put it that day, to bring it back the next day, and they'd see what's wrong with it. I agreed.

    I came back in, and I told him that he told me to bring the car back to him. He said he couldn't do it right then. I then said he had to call the police or I'd call them. I did. I was about to flip. I told him I needed a battery as we spoke. He said he couldn't put one in. He didn't have tools. I asked him why he got a shop that does major work and he couldn't take out a battery. So, he went next door to an automotive store which was 10 feet walking distance. He came back with the battery, and he put it in. I then said we needed to get the exhaust pipe they broke under. He said they didn't break it.

    So, I went around and tried to get it straightened out myself. In the process, I found that the part couldn't be purchased at a parts place. It had to come from the dealership. I had to drive my car out of town with the noise. When I got the alternator, I found out the alternator had to be redone because of what they did. Luckily, I'm a mechanic and I know about cars. I knew what was wrong with it. So, the expenses were paid through me because I know what was wrong. When I told the guy from ProtectMyCar to call me, he never called back to inform me on all these stuff. He just called me that they are going to pick up the pipe that they shouldn't have broken and they're going to replace. It was a nightmare.

    I was pissed off. ProtectMyCar told me not to leave them and that they saved me. They did not. The battery cost me $200 because of them. The pipe was $100 and it was $500 to put another alternator on this car. I could have disputed all the charges of everything, but I got things taken care of the professional way. I didn't dispute and I paid, and I let it go. I told them they gave me nightmares, and I was a paying customer. They were trying to explain, and I told them to look back at the files of the complaints and what I had going on. I told them I'd discontinue my contract. They didn't ask any more questions. The first impression is the best impression for me and I didn't get one. I'm fine now that I got everything taken care of. They weren't bad as far as the service they gave, but I wouldn't recommend them to anybody.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase

    Reviewed Dec. 8, 2016

    My first experience with ProtectMyCar is a little shaky, but then after that, it was good and there weren't any complications. The representative was good, and I have no complaints. It was easy to make payments, and it was an awesome experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    CoveragePricePunctuality & Speed

    Reviewed Dec. 8, 2016

    I already had a coverage one time with somebody else and I wasn't happy with their service. I tried ProtectMyCar to see how it's gonna work out. I got the coverage for major things like the computer on my car, which they said went out but they didn't cover, so I had to take out another plan with them. The car took almost $1300 to fix and I didn't have that money. They raised my price below high and I'm paying $72 of $56,000. I had to start the whole thing over but got my whole car covered and I'm happy with that. We just had a little misunderstanding, but they did a fantastic job. They worked with me and I needed them real bad that time. I will recommend ProtectMyCar to somebody right now.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePunctuality & Speed

    Reviewed Dec. 8, 2016

    I submitted the claim over the phone and the process was pretty easy. The claims rep was very nice. However, I had a little difficulty with them telling me what parts were covered. I was a little disappointed because I thought the parts that were covered were not. Other than that, I had no problem with the rental car or the maintenance on the car and having repairs done to the car. I received my rental until my car was repaired and that was good. So, I didn't miss any time out of work. It wasn't bad being that it was an extended warranty. They did very well and I'm satisfied. I would recommend them to someone else.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Coverage

    Reviewed Dec. 7, 2016

    A couple of weeks ago, my BMW's power steering pump went out. And ProtectMyCar were not going to cover that but the mechanics talked to them and they ended covering it. I couldn't figure out why a power steering pump wouldn't be covered because it's not part of scheduled maintenance. But the alternator, the fan clutch, and the water pump were all covered and it definitely helped. We got rid of the BMW a week ago and got a Kia Sorento that's under warranty. As soon as the warranty runs out I'll be contacting ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments we are very happy that the repair saved you so much money on your repairs.. The original claim, by the way, was based on the repair to your starter, not the power steering pump.
    We are very glad your experience with Protect my Car has been a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Dec. 7, 2016

    When ProtectMyCar told me that they guarantee all the stuff that they cover and that I will never be without a car, that caught my attention. Claim submission was easier than I thought. The representatives were really helpful, friendly, and professional. It was really pleasant. The process was easy, overall, and it was a convenient experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingCoverageTechRefunds & Payouts

    Reviewed Dec. 7, 2016

    When I spoke with the people at ProtectMyCar, they let me feel comfortable about what will be done if something was to go wrong or if I needed to use the service. The claims process was better than what I and the Lexus dealer had thought. The Lexus dealer said that he went into a lot of the insurances that they are offering me and ProtectMyCar is really not that good and they don't pay a lot of the claims. I used ProtectMyCar for a water pump and they did what they're supposed to do. I've only had to pay $30 over what the claim would not cover and I didn't find that to be a problem at all, along with the $100 deductible that was included and that was not a part of the payment from what I had to pay out of pocket myself for the claim.

    I go to direct deposit for payments of my extended warranty. I let them take it out of my account every month and we both have no problem. I didn't think my experiences with ProtectMyCar were gonna be able to work as well and because they have, I continued. It's a month-to-month deal so I can cancel at any time but since they took care of the claim like they did with my water pump and anything else as soon as they get it covered, I have more assurance in the company now. I'll be a ProtectMyCar customer right now unless something changes my mind. They are over the top. I'd definitely recommend them to a friend and a family member.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed Dec. 7, 2016

    I wanted a warranty and bought from ProtectMyCar a couple of years ago. ProtectMyCar is good. My mechanics never had a problem when submitting my claims with them. It wasn't also hard making payments.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims Handling

    Reviewed Dec. 6, 2016

    My experience when I submitted a claim to ProtectMyCar was good. Though the process took a long time, they replaced a transmission radiator and a starter. I had to deal with the manager and he was pretty good. ProtectMyCar is probably one of the best car warranty companies around and I recommend them to anybody in the United States. I would even do a commercial for them. They're so great and I really appreciate them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for those comments. We have shared your comments with our various departments to let them know how their hard work really pays off.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase

    Reviewed Dec. 6, 2016

    I pay every month for the warranty I got from ProtectMyCar where the payment comes out of my bank account. I've got my truck that needs some work done right now. It's been in a shop for a month and it seems like I have experienced delays. I have a big transmission and I had to pay $1,800 for it which is kind of hard for me as I've been disabled and I wasn't working. However, I'm getting ready to go back to work so I have to check on the status of my claim.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you save so much money with the recent repair and we look forward to helping you in the future when you need help.
    We know these policies are most helpful to those on a tight budget. Reducing your repair costs to a manageable level can make all the difference to folks struggling in today's economy.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingSales & MarketingRefunds & Payouts

    Reviewed Dec. 6, 2016

    ProtectMyCar called me and I was a little skeptical of this but I went on and got involved in it, it's been okay. The rep that I was talking to convinced me with what type of warranty they were and how it would work. I thought it was a scam but he told me it was not. I’ve only used them once, but it’s been pretty good. Submitting a claim was a slow process because I had to keep calling in and I had my car at the shop for about a week. I had to go to the shop and call ProtectMyCar and let them know my car’s been in there and they're charging me storage fees because I've been in contact with the shop.

    Also, I didn't know that I had to send my portion of the money to ProtectMyCar in order for the claim to work. The rental car part was a little issue too because I’d be in Lancaster and I had to actually go rent a car and then they would reimburse me. They're nothing major but they're things that I didn't know. Other than that, everything was fine. Making payments is easy and not a big deal. I haven't used any of their perks though I know they're available, and as far as the warranty service, it's a pretty good deal. They help a lot with the payments and the parts.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It means a lot to us to hear form our policyholders. Your policy is one of our Ambassador series of policies meant for higher mileage or older vehicles.
    Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or because of pre-existing conditions. The Ambassador family of policies is less expensive than a standard extended warranty and therefore appeal to those on a limited budget.
    Ambassador policies provide a wide variety of important benefits including free oil changes, free tire rotations and a significant reduction in repair costs, anywhere up to 50% of the original estimate of repair costs based on the policy. They also come with towing, 24 /7 roadside assistance and rental car benefits.

    Thanks again for your comments. Please call anytime you have a question or just want to know how to maximize your savings using the policy.

    Verified purchase
    Claims HandlingPrice

    Reviewed Dec. 6, 2016

    My son was turning 16. I was gonna get him a car and I was searching on the internet on different warranty providers and I picked ProtectMyCar. It sounded good. The claim reps were pretty nice guys. But just like any other insurance company, they look for every reason in the world not to pay. They come out with, “You didn’t do this” or “You didn’t do that.” So as a result, I ended up having to pay half of it. Some of the fault wasn’t my son's but that’s why I got the insurance because I knew that he’s young and he didn’t know.

    When ProtectMyCar did agree to pay half the price of the car, they said, “You have to mail us your half. Instead of giving the mechanic half the money right there, you got to send it to us and then we’ll pay him.” I was scared to death to do it but I did it ‘cause I needed to take care of the bill. And I called the mechanic and he said they paid it just like ProtectMyCar said they would.

    I wanted to rent a car but I never got anywhere with them. They didn’t tell me what I needed to do, how to go about doing it and they just said, “We’ll pay $750 for it." I don’t remember how many days it was but I never did use it. I gave up on it ‘cause I don’t like aggravation and I ended up borrowing my father-in-law’s truck. Never again will I do anything like that. It would have been cheaper in the long run for me to put money up to the side and took care of it. It was a screw-up on my part. Once I’m through with ProtectMyCar, I’ll be through with them and any other person that comes to try and sell something.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingTechPriceRefunds & Payouts

    Reviewed Dec. 6, 2016

    The extended warranty ran out on my car in June of this year. I went on the internet looking for an extended warranty company and ProtectMyCar contacted me from my search. I needed some warranty because it's like insurance and it's better to have it and not need it than need it then not have it. They were pretty friendly, however, everybody is when they're trying to make money out of your pocket. I ended up having to make a claim and I was lucky that I had them. But there was a lot of back and forth, phone tags and trying to get information straightened out with the employees that I dealt with. The guys there didn't seem to be very well-trained. They couldn't even put my card information in there right and they had to do that a couple of different times.

    Then I had the work done, authorized the payment to them on my account and it was almost a month later before the actual money was withdrawn from my account. I called the dealer in Rockland, California and asked them if everythings okay. I didn't want to end up having an adverse situation with the dealership because I didn't know for sure when I'd have to come back. And there was an issue of $350 that they said that the dealership had overcharged them. The dealership's hourly rate for maintenance and service is $180 an hour which I thought was a little extreme because I laughed when the lady told me that. I wouldn't have been so apt to chuckle about it had it not been for the fact that ProtectMyCar was going to absorb half of what I had to pay.

    But after they renegotiated there was a $350 refund paid to a corporate credit card which was directed at Direct My Car. We're supposed to be splitting the negotiated price for the services rendered and half of that should be mine. However, I didn't get my refund. I got a message from the dealership about an invoice that was going to be coming in but ProtectMyCar told me to ignore it and that I didn't owe him any money. I ended up calling the dealership anyway and the invoice was in reference to a refund that was refunded back to ProtectMyCar.

    My vehicle got repaired and everything was taken care of. They did take care of what they were supposed to. Hopefully what I'm spending out-of-pocket right now if I continued to stay with them would justify whatever happens. And with the vehicle being maintained as well as it has been prior to me having it, I'll try to make sure that I do what's necessary to make sure that it's right. Overall, I wasn't overwhelmed but I'm satisfied with ProtectMyCar.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase

    Reviewed Dec. 5, 2016

    I got ProtectMyCar from the dealership where I bought my Cadillac from. They had a pamphlet right there so I grabbed it and looked it up. I pay them and hopefully, when something breaks down on my vehicle, they'll pay for it. I have recommended ProtectMyCar to my friends.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for your comments.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Customer ServiceCoverage

    Reviewed Dec. 5, 2016

    My experience has been okay but it's not covering what I need it to cover on some of the things that I need done. When I had one thing done, they called me because they wanted my part of it. That's when I realized it was gonna be essentially the way it goes. But I believe in the long run they will help me with some things.

    The maintenance perks like the oil change, I've done that twice and that went smoothly. I would explain to the man that all he had to do was call and ProtectMyCar would pay for it over the phone and he'll just have to wait a couple of days. And he said, "Yeah, no problem." But Firestone would not go at all. I called and ProtectMyCar said that Firestone cannot tell me that they will not take it. Then the rep on the phone said, "Put them on the phone. We'll pay for it right there." And I explained that to the man and he still said he wasn't gonna take it. So, that issue didn't get fixed and it went on and made it worse. I've been told it's the manifold exhaust, torque converters missing on both, and all of this could've been prevented if Firestone would've helped me.

    Basically, Firestone told me that I could bring it down and they'd take a look at it. And I took it down there and let them take a look at it and they ended up coming out with a bill for $24.99. And I was like, "I didn't know I was gonna pay for anything. I thought it was supposed to be free or whatever." And they were like, "No."

    So overall I didn't get to experience something good. If I would've been able to use it and make installments towards my part of the bill, then that would've been great. That would help a lot of people with low income. It would be great if it could be set up to where it's $30 a month. Everybody I've talked to has been great, it's just the money issue.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We are very grateful to you for providing them.
    It is unfortunate, but true, that some shops for whatever reason are unwilling to assist their customers in a way that saves both time and money. As our agent said to you, let us talk to them and get you the savings you are entitled to. For this repair, you may wish to consider taking your vehicle to another shop. We do not tell you which shop you have to go to. Any certified shop can be used.
    If you need additional help to get this done, please call us. That is what we are here for.

    Thanks again for your comments.

    Verified purchase
    TechRefunds & Payouts

    Reviewed Dec. 5, 2016

    ProtectMyCar was fine when I started. No other providers ever offer what they offer and they are the best option on the roadside with free oil changes. Moreover, making payments is straightforward. Then I got an oil change done to my car with a vendor but he didn't want to use the contract information, so I had to pay out with cash. I called this in, and this representative I spoke to told me I had to send my receipt in and they'll reimburse me. I already sent the receipt about three times and I still haven't been reimbursed so it's leaving a sour taste in my mouth right now.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We do regret the delay in getting the reimbursement to you. When a receipt comes in without policy information or complete vehicle information it can take longer to get the reimbursement processed.
    Thank you for being a preferred policyholder. Please call anytime you have any questions or if there is any way we can assist you.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingTechPrice

    Reviewed Dec. 5, 2016

    ProtectMyCar was cheaper over other auto warranty providers and they're good when it comes to processing a claim. I went to the dealership for it and they went through ProtectMyCar to deal with it. We've been using ProtectMyCar for a long time and so far, they have been good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    We do work hard to make sure that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for your comments.

    Verified purchase
    Customer Service

    Reviewed Dec. 5, 2016

    I had filed a claim with ProtectMyCar for the engine light a couple of months ago. I did it over the phone and they had good customer service. ProtectMyCar works pretty good and it’s been a great experience with them so far. I have no complaints.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Dec. 4, 2016

    The first time that I made a claim, ProtectMyCar didn't pay for the computer which is the most major thing that needed fixing in my car. My insurance company called and they refused to pay for the fan. That doesn't make sense and I had to pay most of the money.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Price

    Reviewed Dec. 4, 2016

    The process is not what I thought it would be. I thought I would get my claim, they will get in contact with the shop, they'll discuss what’s going on with the vehicle and go from there. But that’s not the case. It cost me $500 to get my car fixed and the only thing I got from them was $100 and some dollars. When I signed up, ProtectMyCar told me that I'll pay this certain amount and if I submit my claim, I'll get the price down of what the cost is. But they didn’t tell me they'll negotiate for the parts and labor. It wasn’t beneficial to me at all, and I saved nothing. So first of the year I’m going to get rid of it.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Dec. 4, 2016

    I got a phone call from ProtectMyCar and my warranty was almost up on my truck. The gentleman explained everything to me and I went with them. He worked out the payments with me and gave me a pretty good deal to get started. I owe them on the 28th of every month so they got to call me. It's been easy for me to submit a claim with them. I just drop my truck off, it gets done, they get it paid and I don't have any issues. It's very simple and easy to use and I'm very happy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Dec. 4, 2016

    I was hoping that ProtectMyCar would do a good job, and they did. Submitting a claim with them over the phone has been very quick and I had absolutely no problems at all. In fact, I went to the mechanic who then called ProtectMyCar and the claim was approved. I'm very satisfied and happy with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceTech

    Reviewed Dec. 4, 2016

    When submitting a claim, ProtectMyCar does what they're supposed to do. But I don't like the last experience I had with them. They keep buying off the market parts and sending it to the mechanic shop and I have to buy there twice to get the same thing fixed. It's a big inconvenience for me because I have to rent a car twice. I had to put $200 on whole then they only pay $30 for the car and the rental car is $50 a day. When they do that, it costs me money. Then, I had to wait until whenever they want to pay me back. Another time, they didn't pay the dealership because they said the dealership didn't call them before they did the repair. All in all, I wasn't happy the last time but other than that, it's fine.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We do regret the added time it took to get the repair done right. Very infrequently a part we order comes in defective and does have to be re-ordered. We do make sure that all parts installed function properly and we warrant those parts for 12 months or 12,000 miles.
    We are glad that the defective part was discovered immediately and replaced and that the policy saved so much of your repair cost.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed Dec. 3, 2016

    ProtectMyCar rates was a little cheaper and more affordable than other warranty providers but my experience submitting a claim was horrible. The guy who sold me the policy didn't tell me in the beginning that if something went wrong with my car and had to take it to the shop, they need to come out and look at it and discuss the price that the shop is asking for. ProtectMyCar didn't want to pay for the steering column chosen for the car but they paid for this cheap one, which I am having problems with. The thing is still humming and doing what it shouldn't be doing. I needed to take my car back and it cost me $100 out-of-pocket and I don't think that's fair.

    When I called and asked to speak to a supervisor I was told I couldn't speak to one but leave my name and number, one will call. No one ever called. They end up paying for one job but they would not pay for the other job and that was crazy to me. And I'm like, "Really?" Something was leaking from the engine and they refused to fix it. For that reason, I'm seriously considering to drop them out. Nothing is easy. I had to sacrifice for what I needed. They need to be honest upfront and let people know exactly what they're purchasing.

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    Factual basis uncertain
    Verified purchase
    Coverage

    Reviewed Dec. 3, 2016

    I've had 3 things that gone wrong with my car and ProtectMyCar took care only one of them. They said the first one was a pre-existing condition. The second time has something to do with my tail converter and they said, "We don't cover that." The third was actually an engine replacement. It took them a week to go back and forth on this and basically I had to turn them over to an insurance agent and a lawyer for them to do something. I continue paying the premiums as I'm going along here. I understand they're trying to get out from underneath whatever they don't have to pay.

    I didn't have my car for two weeks while they were screwing around trying to figure out how to get out of it. The first guy that came out and check the car said because the defect wasn't showing up on the computer, that they wouldn't do anything until the car actually broke down. So when I got a hold of the supervisor, I told him, "This is what your guy said. He said that I need to drive the car until it breaks down, is that correct?" The guy said, "Well, I don't have his report right in front of me." I said, "That's what he told the dealership. And so I'm gonna go pick the car up. And when that car breaks down and it causes an accident because the engine freezes up, you guys better standby for one hell of a lawsuit." That did it. "Oh, we wouldn't want that" then they sent the guy down immediately and they took care of it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Dec. 3, 2016

    Submitting a claim with ProtecMycar has been satisfactory. They've helped me out with my car. I've had breakdowns and they've been coming through for me. Also, we've used the road assistance and it was good. I make my payments over the phone and it's very easy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and Roadside Assistance. We look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer Service

    Reviewed Dec. 3, 2016

    I had something wrong with the front end of my car. I brought it in and called ProtectMyCar. Before that, almost a year now, I had something fixed. It was an emergency so I brought the car in. I was told ProtectMyCar would probably take care of it. I called them and told them about it, but I ended up paying for it myself which was like $1,500. I never heard back from them. But other than not getting paid for the first deal, my experience with ProtectMyCar has been okay.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingCoveragePunctuality & Speed

    Reviewed Dec. 2, 2016

    I didn't know what to expect until I submit a claim to ProtectMyCar because I had a friend who told me that "No, they won't do this. They won't honor this or that." All that just went in my head. But when the incident did occur, ProtectMyCar processed the immediately. It was pretty fast so I was impressed. I spoke to the claim representative and they asked me for my account number and went through the process. Once they recognized everything was legit, they told me to just call them and then I'm covered within minutes. I was excited about it.

    When they took my truck through the protection, they're supposed to provide a rental car. I ate that expense up because that's how satisfied I was with the services. I set the payment up to auto pay. They made that simple part too because I really work so much and have no time to pay a whole lot of things. And so they set that up for me extremely fast and there hasn't been any problem whatsoever.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServicePrice

    Reviewed Dec. 2, 2016

    ProtectMyCar found out there was wrong with my car. I've only had an oil change done and it's running well. At the time when I got it, it was okay. Then I called and told them that I wanted to drop it because I couldn't afford. The guy talked me to hang on to it for a little while longer which was gonna cost $39.99 a month and it's not; it's $44. I'm bidding like here and there so I had a little bit of problems with money right now. I'm not gonna be able to get my car fixed and if it breaks down again, I'm gonna have to get rid of it because I can't afford. But it was a very good experience with ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We know these policies help those on a tight budget the most. Car repairs are always unexpected and can really hurt an already stretched budget. The whole purpose of the policy is to make it that much easier on you when those unexpected problems arise.
    Helping you manage your premiums as well as the high cost of repairs is what we are all about

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingCoveragePrice

    Reviewed Dec. 2, 2016

    I researched extended warranties because I was buying a used car. ProtectMyCar was one of the first that popped up. And they offered the best coverage for the best price. The first claim that I submitted, which was handled by the mechanic, was a little annoying because I had to submit paperwork to prove that I owned the car. That was strange because I, obviously, had bought the car and the warranty. I figured that they would have that stuff on file. So, the process took a little longer. I gave them what they needed then they had an inspector come out and inspect my car and approve the claim. But overall, it was a decent, reasonable and professional experience. Also, I have used the rental benefits because they give me five days of reimbursement for rental cars.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    The actual information we needed to get was on the maintenance for your vehicle. That, and hiring a specialist to assess the repair, makes sure that the repair is done completely and correctly the first time. That's all part of not jus doing things right, but doing the right thing.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed Dec. 2, 2016

    Submitting a claim to ProtectMyCar was pretty simple. I called and told them I needed to take my car in, and they said they'll let me know what would go on later. I also used their rental car perks once, and it was good. It was an easy experience, and I've already recommended them to a couple of people.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.

    Thanks again for your comments. We appreciate them very much.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Dec. 2, 2016

    ProtectMyCar called my home here. While I was on the phone with them, I called the Ford dealer that we'd used, asked if they ever heard of ProtectMyCar and they, in fact, had used ProtectMyCar before. Claim submission was all through the service writer at the dealer. He called, told ProtectMyCar what was going on and they seemed to come fairly fast after he called them initially after the car was torn down. We had the parts fairly fast. My experience with ProtectMyCar has been good. Working with them seemed to go very easy and I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Customer Service

    Reviewed Dec. 1, 2016

    I got a call from ProtectMyCar and I wanted to try them out so I went with them. I've only got one service so far and I submitted the claim over the phone. But, I had to make a few phone calls before I finally got the live person on the phone to tell me what I needed to know. I was told to pay a certain amount which the person I talked to said that it's the only amount I have to pay and I don't have to pay anything else. But then after I paid the amount and when I called back to give my card, I was told to pay another amount. I paid about 7 something altogether and now our credit was gonna be 4 or 5 something

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one We are very pleased that we were able to reduce your repair costs and then, by recognizing a way to achieve better savings, helped you again. Best of all, we are here to help again when you need us.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverageRefunds & Payouts

    Reviewed Dec. 1, 2016

    Submitting a claim with ProtectMyCar was difficult because once they started listing the things that were wrong with it, they said they didn't cover most of the stuff. Per my understanding, what’s underneath the hood, they were gonna fix but they didn’t. It had to come out of pocket. When I asked a certain question, they kept referring me to the book. I would like to get a better understanding of what is covered underneath the policy. But the roadside assistance was good and they came within good timing. I also got a rental the same day which was a plus.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very happy to respond to your concerns.
    Your policy is intended to cover mechanical breakdowns of the covered components, not replacement of wear and tear items or maintenance such as tune-ups, tires, batteries and the like. You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the costliest to repair.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we help with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Dec. 1, 2016

    ProtectMyCar is a fabulous company and the experience has been awesome. I've really had a good response from them and it's been great. I have a 2005 truck that is lifted and has 140,000 miles on it. I'd gotten a phone call from one company and as soon as I said lifted, they were like "Oh, I'm sorry. We can't help you." The next time it was, "Oh, you have over 100,000 miles. I'm sorry, we can't help you." ProtectMyCar said, "Yup. No problem, no problem, no problem." I honestly thought it was too good to be true and it proved me wrong the first time I had to use it. Submitting a claim is super simple. I took it in for an oil change and it was covered. My oil changes are $200. The mechanics found a bunch of other problems. There was $2200 worth of work that needs to be done. They called up ProtectMyCar. They got back to them right away. It came by and I paid $1600 of the $2200.

    At that point, I'd only given them $35 and it immediately saved me somewhere between $500 and $700. What I paid for with ProtectMyCar is free oil changes, free rental car and towing, if necessary. And a 25% discount on all major repairs. The really nice thing about ProtectMyCar is that it's accepted all across the United States except for two States and it's even accepted in Canada. I travel a lot. I'm driving to Houston for work and I live in California. So I've got coverage whatever I need if something happens anywhere I go.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    We have shared those comments with all our departments to let them know how much their efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Price

    Reviewed Dec. 1, 2016

    We like what ProtectMyCar had to offer so we went with them for our auto warranty. It’s very easy to make payments for it because it comes straight out of my account. The policy is in my name, but it’s for my boyfriend's car so he took care of submitting the claims. He didn’t have any complaints, and in fact, he said everything went smoothly. He had some work done on his car not too long ago and it really was beneficial to him to use the protection. We use ProtectMyCar’s maintenance perks. We also had some repairs done and we got free oil changes. ProtectMyCar has been what we needed. We really enjoy having it, especially that the repairs for the car are so expensive. It’s really been helping out. Our experience with them has been efficient.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Dec. 1, 2016

    I had a protection plan for my car but sometimes when I would call in a problem, there were certain things that they did not cover. So when I discovered ProtectMyCar, the guy gave me a great discount because I was a senior citizen. Plus he guaranteed that we could find a cheaper price and they would pay at least 25% of whatever the price was. Every time I submitted a claim through ProtectMyCar, they responded immediately. But I had to go through the company and the company basically did all the work. And the representative called me back to pay for it whatever I needed to pay for with the credit card. In addition, what I really like about the program is that they offered free oil changes.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 30, 2016

    I had an auto warranty before that was really bad and didn't work for me. So then, I chose ProtectMyCar and they did a pretty good job. However, it was time-consuming. I submitted a claim on the phone and then they wanted all my maintenance records. So I gathered them all, and then it took them a couple of weeks before they decided they were gonna give me a transmission. Then it took them two more weeks again before they even sent the transmission. After that, the place where I had it, had gotten the transmission and installed it. And everything was fine. I also used the rental car benefits. ProtectMyCar reimbursed me for the rental car for about a couple of weeks.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to respond.
    Some repairs by their nature are time consuming to diagnose and repair correctly. We do depend on the diagnosis by the shop and have to wait until they have completed that diagnosis. On some occasions, we do hire our own specialists for an independent inspection.
    In order to get a proper and complete diagnosis of the problems we hire at our expense a specialist to take a look at the automobile and give us an independent diagnosis. As we are sure you will agree, fixing only a part of the problem, or the wrong problem, could cost you a lot of lost time and trouble. It was well worth spending this time to make sure the repair was done right the first time.
    We are glad we were able to get the repair done for you and do regret the additional time it took to get it done right the first time.
    Please let us know if you have any questions,

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoveragePriceRefunds & Payouts

    Reviewed Nov. 30, 2016

    I had just bought a warranty that was about to run out on a used vehicle I bought so I looked for another. Once I looked at the package of ProtectMyCar, I was pleased with it for the price compared to what I was paying. I've used ProtectMyCar three or four times already and it's been a good experience. Submitting a claim is easy overall though I'd have to get involved in between the provider, the mechanic and ProtectMyCar because sometimes the wrong number would be called and I would have to get to the claim to make sure the mechanic is talking to the right person. Other than that, it is pretty much flawless.

    It's easy to make my payments for the warranty. They also reimburse me for the cost of the oil even if I change my own oil which is a little unique. Looking at the age of my vehicle, I can't get a full warranty but my current one covers the labor cost so I'm satisfied with that 25%. I told my brother about ProtectMyCar and he purchased a plan for his vehicle.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    Thank you, too, for referring your family members to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingTechPunctuality & Speed

    Reviewed Nov. 30, 2016

    I was looking for something I could use whenever my car breaks down. ProtectMyCar was the second provider I looked at and it looked good. It had more things than the other one. It had rental and the other one didn't and then the deductible is higher. It was $150 instead of $100. Claim submission was really quick. The dealership filed the claim for me and I didn't even have to talk to ProtectMyCar. My car was fixed right away this last time. It's easy to make payments, too. I'll recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingCoverageTech

    Reviewed Nov. 30, 2016

    I was approached by another group about their protection, then I did a comparison between that and ProtectMyCar and ProtectMyCar seemed better so I went with them. I tried to look at where they actually use it and there was one place around here, A-1 Toyota. Since I have a Toyota I said at least I know I could use it there. Then when I went to my dealership to use it for the first time, they'd never even heard of it. I said, “Here’s the claim number, call them up and see what you need.” They did and it worked. Now anytime I bring it in for repair they call ProtectMyCar up.

    Submitting a claim at ProtectMyCar was very easy. I just call them up, get a claim number and the dealership calls them. I gave them the claim number and the bill was sent directly to them. The only thing I had to pay for was my deductible. The claims rep was very easy to work with and they tell you exactly what’s covered and what’s not covered. They're very easy-going and very understanding when I have something to talk about. They explain to me exactly if they cover or they don’t cover it. I’m very happy with it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase

    Reviewed Nov. 29, 2016

    Louis called me about ProtectMyCar. At the beginning, we didn’t know how the policy works, but at the end of the day, the whole policy was a little explained to me. And whatever option they gave to me it made sense.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed Nov. 29, 2016

    I was at U.S. Steel and one of the guys I dealt with was telling me that he has purchased a warranty from ProtectMyCar. I told him I was also going to get my wife one for her car so I went online and checked it out. I had it for about a year and a half and had another until I had another problem with the car. It took them so long to fix the transmission. Then, the one they got was bad and my car stayed in the shop for about three months. But they were there and they took care of everything.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad to have helped you with the repair to your transmission. In a very few instances the replacement parts and repairs performed by the shop need to be re-done. That's why we warrant those parts for 12 months or 12 thousand miles.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingPunctuality & Speed

    Reviewed Nov. 29, 2016

    ProtectMyCar is a very good company and they stand by their policies. Submitting a claim with them was very easy. They're very responsive and they have quick authorization. The claim was done through the dealership and the dealer told me that that first claim that I put in was in good faith. ProtectMyCar is dependable and true to their name. I highly recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your wonderful comments. We have shared those comments with all our departments to let them know how much their efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 29, 2016

    When I called to speak with ProtectMyCar to ask how to process a claim, I didn't get a callback. I had to have a claim in the system for them to call me. That part was okay and the claim was processed. However, there was no one to talk to on weekends for emergency services. The car went into the shop on a Friday night and they don't even call back on a Sunday since they were not open on weekends. I have canceled the warranty over a month ago and they kept calling me to re-initiate.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Nov. 29, 2016

    I don't like the way that ProtectMyCar took so long to get the claims process done. The bill was $1,042. I had to use my girlfriend's credit card and the payment had to go into increments of $500. The garage was giving problems and they wanted the money. They thought that I hadn't given the money but I did. My girlfriend had to put it all down, but I don't know what the $500 increments were about. The bank wouldn't let it go higher than that. I put all the money in there but they wouldn't let it go. If that was the case, I would've gone down there and gave them the $1,042 myself.

    I was supposed to pay ProtectMyCar but I don't like having money on my debit cards. I've been having problems, so I told the lady that called me that I was waiting on my debit card so I could put some money on it because somebody's been getting my information over the phone. So I like to put the money on it the day that they're gonna take it out. I got about five different cards here and none of them are any good because they've all been compromised.

    ProtectMyCar is also a little expensive. With the other company I had, I was paying $50 a month but I had everything with them that ProtectMyCar had and all I had to do was pay them $600 and they covered everything else. I'd rather pay the extra $5 and have the extras but it was a fast decision and I didn't think it through. There are also other companies that I go online and they're willing to pay 50% of the labor and the parts and it's only about the same price. But I stood with ProtectMyCar and I'm going to stay with them a little longer to see how they are. If things go like they did last time, I'm going to drop them. Every company is good when it comes to taking money, but when it comes to fixing things and it's time for them to pay up, they always give people a hard time.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We are happy to respond to your concerns.
    We do regret that the repair time was extended due to your bank's restrictions on your account. we are always happy to work with you to make sure that the repair costs are not just minimized, but comfortable on your budget. We re sure your realize that the delay was due to the banking issue you were having and not because of the policy or the repair shop.
    Also, while you may have had a previous policy that helped you, those types of policies are generally unavailable for vehicles whose mileage exceeds 150 thousand miles, as your does.
    The Ambassador series of policies was created to help folks with older higher mileage cars. Ambassador policies provide a wide variety of important benefits including free oil changes, free tire rotations and a significant reduction in repair costs, anywhere up to 45% of the original estimate of repair costs. They also come with towing, 24 /7 roadside assistance and rental car benefits.

    Thanks again for your comments. Please let us know if you have any questions..

    Verified purchase
    Customer Service

    Reviewed Nov. 28, 2016

    ProtectMyCar was more reasonable over their competition. I was at a dealership when I submitted a claim over the phone. Their customer service rep was very good and not too pushy. However, the process of getting it approved and waiting for something to be faxed back took a long time. I had to wait for almost 45 minutes for it which threw me. It took almost a half day for them to fix the car.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We are very happy to have helped you with your last repair, saving you over $500 on a $1000 repair. It did take less than an hour to achieve those savings and if that was longer that you felt comfortable with then we do apologize.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingTechPrice

    Reviewed Nov. 28, 2016

    I bought a vehicle and didn’t have an extended warranty on it. I went online and ProtectMyCar was the first one I got. I called to check the price and everything on it and the people at ProtectMyCar were really helpful. They wanted a $250 down payment and I told them I couldn’t afford it, so they did some numbers and said that they could get it down to $149. I then went with them. They were really good at working with me on my down payment.

    The first time I submitted a claim was when the transmission on my van went out. They’ve been really helpful and in fact, they’ve been excellent through the whole thing. I submitted the claim on the phone and the guy that I spoke with, Ron, was really helpful and very apologetic about having to take so many times to get the right transmission in my car. I went back and forth with him a lot on the issue with the first, second and third transmissions that weren't good. This is the fourth transmission that ProtectMyCar put in. I had issues with them, but in the end, everything worked out fine. I haven’t had any more problems with it.

    They worked with me on all that stuff and put me in a rental car and were really good. I’m a single mom with three kids and I have to have my vehicle to work. ProtectMyCar went as far as giving me another week and a half on my rental car because of the time it took to fix the transmission. On the fourth time, they didn't go with ATech Transmission, the transmission people they were going with before. They went to the dealer and got me a new transmission because the first three were bad transmissions.

    Moreover, I used the roadside assistance when my car broke down on me for the first time in August. They were there within a couple of hours and picked up my vehicle at my job site where I was and took it to David Stanley, the service department that I requested they take it to. They were wonderful, too. They had a contractor with Enterprise Rent-A-Car, so they were able to get me right into the rental vehicle and put everything on one bill for the ProtectMyCar people. I’m very happy with ProtectMyCar. They've been nice and my experience has been very satisfying.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingRefunds & Payouts

    Reviewed Nov. 28, 2016

    I liked what ProtectMyCar had to offer. It was easy to submit a claim. I did it through the phone and my interactions with the rep were good. It's really easy to make payments, too. I've had them for maintenance on my car. And I just fixed one of my cars but I had to pay out of pocket. So, I was trying to get ahold of one of the representatives there but I couldn't get ahold of anybody. Besides that, it's been an awesome experience, and I've recommended them.

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    Protect My Car
    Response from Protect My Car
    Thank you so very much for your comments.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Claims Handling

    Reviewed Nov. 28, 2016

    Submitting a claim was very, very easy. I talked with a ProtectMyCar claims rep and the transaction went really smooth. We set up an appointment and the claim was taken care of. Every time I needed help, they answered my questions. ProtectMyCar has been wonderful and great.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed Nov. 28, 2016

    I was told the extended warranty I had with the dealership had X amount of days to retire. My days ran out and I never applied but ProtectMyCar called and I went with them. I submitted a claim and it had been helpful, although they don't pay for some parts which costs about $200 like a regulator. Luckily, I haven’t had anything major except the sensor that is $250. The dealership had my car and said that it would take four hours to fix it. However, they kept it for three days and I couldn’t get a rental vehicle. Also, if I'm 75 miles beyond the nearest dealership then I got to pay the towing.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Claims HandlingPriceRefunds & Payouts

    Reviewed Nov. 27, 2016

    ProtectMyCar was able to work with me and got me a better deal. I had to pay out a little longer but it was what I could afford. I filed a claim a month or two ago which was easy to do. All I had to do is give my card people the number and they got the issue squared away. The price wasn't so expensive, too. But I want to know more about the rental car benefits as I wasn't aware of that. They had my truck for three days and I needed it right away. Apart from that, ProtectMyCar works with me. The company is great, dependable and reliable. Join them today.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Coverage

    Reviewed Nov. 27, 2016

    I have to put my car in the shop for over two weeks. I have a little problem with the car rental and ProtectMyCar only covered me for 10 days. It's not my fault because the parts got delayed. I can't put my car off the shop because it always takes out everything. The company has to think about if the parts delay is not supposed to be client responsibility. When we put it in the shop, I asked to make sure when the inspector would come in, so I can drop the car in the shop. So, it won't take longer time for the car rental. If they want to cover two weeks I don't have problem with that. But if they have a limit to cover for the car rental then they need to be expedited within the time frame. Besides that, everything is positive.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them and are happy to respond. Your policy actually provides for reimbursement of rental car costs up to $30 per day for up to seven days. Based on the delay caused by the shop, we extended that benefit to 10 days.
    We know how frustrating car repairs can be. We are very glad we were able to save you almost $2,900 in repair costs and expenses on just this one repair. Best of all, of course, we will be here to help again when you need us.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Nov. 27, 2016

    I have insurance with ProtectMyCar and I'm not happy with a few things. I had a claim recently where the alternator went out and that was replaced but the harness wasn't. It's directly connected to it. They said that they wouldn't replace it so I told them to put the old harness on and put the alternator. But they wouldn't honor replacing the alternator if I didn't buy the harness which cost $300. They've done a fairly good job other than a few pieces that they didn't want to replace. But they were major pieces that cost me money that I didn't wanna have to spend but I did.

    Interactions with the reps were not very good. It feels like they make the decision on the call. I've only had two claims but I tried to go above them to discuss a timing belt not being replaced and they said that they make the decision, no one else, based on what the repair shop, Volkswagen, said. And it didn't make sense that they wouldn't replace a part that was connected to a troubled part or a replacement part. Other than that, they have helped me out a lot with what I had to pay.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. It is true that we have to depend on the shop's estimate of repairs to determine the nature of the breakdown and what is required to repair it properly. Doing the repair properly will keep you from having to go back to the shop after a few days or weeks to have the repair done all over again. Toward this end, we work with the shops on our policyholders behalf to make sure the repair is done right the first time. Remember, the shop warrants their parts and labor as long as the repair is done according to their specifications. That is why it is necessary to complete the repair properly the first time.

    Thanks again for your comments. Please let us know if you have any questions.

    Verified purchase
    Claims HandlingCoverageRefunds & Payouts

    Reviewed Nov. 27, 2016

    I once submitted a claim online and ProtectMyCar's website worked out pretty good. I had something with the gear box locked up and that was what I didn't understand in the beginning because I was told this was covered. But they gave me a discount on the bill. Then I found out that's how much I've been paying per month. So without the discount, I'm in minus. As for the oil changes, I submitted the expenses and after a while, I got that money back, so that worked out. But still, they haven't really saved me any money.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We did design the Ambassador policies to save a great deal more money that the policy itself costs.
    Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or because of pre-existing conditions.The Ambassador family of policies is less expensive than a standard extended warranty and therefore appeal to those on a limited budget.
    Ambassador policies provide a wide variety of important benefits including free oil changes, free tire rotations and a significant reduction in repair costs, anywhere from 25% to 45% of the original estimate of repair costs. They also come with towing, 24 /7 roadside assistance and rental car benefits.
    The more you use the benefits, the more you save. Please do not hesitate to call us with any questions or ways you can maximize your savings by using the policy.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingPrice

    Reviewed Nov. 27, 2016

    I had one warranty prior and it just ran out. Then ProtectMyCar got a hold of me and I figured that I’d give them a try. I set it up to automated bill pay and it comes right out. It’s very convenient and affordable with low down payment, low and easy installment payments, and a low deductible. The claim process was easy. The mechanics I brought it to handled everything. They're awesome and they treated me good. Everything was wonderful and great. I’m very happy with everything. I'm a very satisfied customer and I’d definitely recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for your comments.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    CoverageTech

    Reviewed Nov. 26, 2016

    I looked up a couple of different companies that does the same thing as ProtectMyCar, but they were the best as far as coverage and the amount. I have two policies, one for my Mini Cooper and another for my Tahoe. I haven't used it on my Tahoe. But I went to the dealership and had the work needed to be done to my Mini Cooper. Then the dealership called ProtectMyCar and paid what they paid, then I paid for the deductible. I didn't have to speak with anyone, which was convenient. I'm pleased with it as far as what they paid for. But there are a few other things that I thought was covered but turned out to not be covered. That should be divulged at the beginning. But I guess that's business, so I can't complain too much. Having said that, overall, I'm happy with it.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the costliest to repair.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingTech

    Reviewed Nov. 26, 2016

    When I tried to make a claim one time through my car dealer, they told me that I couldn’t get a rental. I was a little upset because when I got this warranty, they never explained to me that the labor had to be four hours or more. Had they told me, I would’ve not added it to my warranty because most of the dealers fix cars within two hours. The labor hours of my dealer was only two hours and a half, but they didn’t have the part and they already took my car apart so they stood with my car til the next day. Meanwhile, I’m still stuck without a vehicle because they couldn’t give me the rental. It’s wrong that they calculate it by the hours. If the dealer stood with my car til the next day, even though the labor was two and a half hours, that left me walking til the next day.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer. If the rental car benefits were unlimited, it would likely increase the cost of the policy. Most policyholders are most concerned with getting their vehicle repaired right the first time without delay.
    We do work closely with the shops but do not control their repair schedules.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    TechPrice

    Reviewed Nov. 25, 2016

    I had gotten an extended warranty and then when something was wrong, they gave me excuses like I can’t take it to a Cadillac dealer, I can't do this, I can't do that. So I purchased another warranty once that warranty was up. I went with ProtectMyCar because of the way they were talking and what the dealer said I have with them. A Cadillac is expensive to get fixed more than anything else and they were true with everything they said they were. ProtectmyCar has been honoring everything I had on my car or if something was wrong with it. I've been telling they're a very good warranty place to other coworkers on my job. I love them and I’ll always have them on board if they’re still around.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your wonderful comments. We have shared those comments with all our departments to let them know how much their efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Nov. 25, 2016

    The first time I submitted a claim for ProtectMyCar was like a little bit far end but after doing it more than once, it became a little bit easier to do. They are more cost-effective and when I read their manual, I liked the terms of their policy. I submit my claims via the dealership. Also ProtectMyCar offers roadside assistance but one time, when I was stranded and got some flat tires on the highway, I needed help and I called them. But I was on the line for a long period of time. I got a response, but nobody really came out to help. They never sent one out and I have never been contacted ever since.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    We took a look at the policy history in light of your comment regarding the Roadside Assistance. Roadside Assistance I available 24/7, but we have no record of you calling in to request the help. It is possible you called your insurance carrier instead of Protect My Car.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 25, 2016

    I've been with ProtectMyCar for almost three years and they've been all right. They've been pretty fair and consistent. I have a nice 645 BMW and I had only one breakdown. I take my car all the way to Boston to get it serviced from North Carolina. I'm a car enthusiast and I don't like reconditioned parts. My repair guy is a BMW expert who knows what he does and knows how I feel. When he was communicating with ProtectMyCar and they told him they were going to send him a part, he told them he knew the part numbers since he went into the car years ago and wanted to keep genuine parts. When I go to BMW, I buy genuine parts. I'm a firm believer that you pay for what you get. If you have a high-performance car, why would you sit there and throw secondary parts on it? That was one thing I found wrong with ProtectMyCar.

    Also, most of the components that they're protecting should be a little bit more widespread 'cause the components that they're talking about protecting are the other ones that are least likely to break. The valve jobs on those high-end cars should be omitted. That's dependent upon the record keeping of somebody's car. But other than those, I have had no problems.

    Submitting a claim was fairly easy and I did it over the phone. It wasn't like haggling over spilled milk and it was so good that ProtectMyCar allowed me to give authorization to my repair guy to be able to deal with them directly. I watched them communicate back and forth together and it was splendid. I didn't have to sit there. I told ProtectMyCar and they went at it and they handled it. They remitted the check to my repair guy to do the work and I just paid the $100 deductible. I submitted one claim since I've been with ProtectMyCar, but they were right there when I needed them. I wish they gave me a better car, though, since the car they gave us was flimsy. Also, if they up the ante on some other things, on more moving parts of the car, it would be mostly appreciated by the consumer. I get many offers from other people who want me to jump ship, but I'm good right where I am.

    I would give ProtectMyCar an A plus. It's not like the nightmares I hear about other people saying, "Oh, I bought this extended warranty from these people and they do nothing for me. They're not even rated inside the Better Business Bureau." I did a little research and found the company went from one entity and merged with another. I recommended ProtectMyCar to my daughter because she has a BMW, to a friend and to a lot of folks.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind. We are happy to make sure your vehicle gets the right part the first time.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingPunctuality & Speed

    Reviewed Nov. 25, 2016

    I liked some of the details that ProtectMyCar had in their warranty so I got one from them. I've had one claim through the company that fixed my vehicle and it went great. It didn't take long. The only difficult part is when my payment is due on a Sunday and I can’t get through to anybody to make the payment. And I’m scared that the warranty will be canceled if the payment is late.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer. We work with you on your billing so you will not have to worry about late fees or being up to date when your vehicle breaks down.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase

    Reviewed Nov. 24, 2016

    I hadn't had my car protected since I bought it, so I got into ProtectMyCar in case I needed repairs. I filed a claim for a water pump and once I gave it to my auto mechanic, they dealt with it from there. ProtectMyCar paid all the parts for whatever that was needed.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer Service

    Reviewed Nov. 24, 2016

    It's easy to make the payments to ProtectMyCar and they do it on my credit card. But I had a one experience with them that wasn't so good. It was about the towing and I got no help from them. I've called them up and they said they didn't offer to tow the car. There was some stipulation and they couldn't get to where my car was. They said they were going to call me back but they never called me. I wasn't happy about that. It was like a big circus and I ended up getting my car towed through my insurance company.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We do regret that the tow company we employed to assist you was late in getting to your location. When we did call you to let you know about the delay you let us know you would get the car to the shop on your own and cancelled the tow.
    We are very glad that the policy paid for the repair and saved you over $1,100 on this one repair.

    Thank you again for your comments. We appreciate them very much.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Nov. 24, 2016

    My warranty ran out so I looked for somebody else to warranty my car. I tried ProtectMyCar and I've been with them since then. I had some issues with claims submission, though. I sent in a claim for something on my car. They said it wasn't covered so I let them explain why. They came back and said they're going to cover it, and they did the repairs. I asked them to send me a booklet so I know what they did and didn't cover. When I looked at the booklet, I saw they are supposed to cover that part. Somebody got it wrong, but ProtectMyCar did what they were supposed to do.

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    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingPriceRefunds & Payouts

    Reviewed Nov. 24, 2016

    Submitting a claim was both good and bad. ProtectMyCar said I didn’t have to pay out any money but I had to pay out almost $2000. They said they were going to pay for the engine and the engine would cost a certain amount. But there were other things that were wrong and the person who fixed it charged me for them. Also, I had to rent to a car because the car was out for over a week. I submitted a claim to get back the reimbursement but I didn’t get it back yet. I got the engine fixed but not totally because I still had to pay out all this money so I wasn’t really totally satisfied with ProtectMyCar.

    Thanks for your vote!
    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Nov. 23, 2016

    The persons that I spoke with convinced me to get an auto warranty from ProtectMyCar. I've submitted a claim over the phone, and it went very well. The representative that I dealt with was great. I'll recommend them to anybody that has already got their car serviced totally. They're ranked number 10 among auto warranty providers. Of the services they offer, I've used the roadside assistance, but not the rental car.

    The company is great, and so is their service. I'm pleased with the service in the plan that I have. It was a great experience I had with them, and I'd give them an A rating. But with what I'm spending for the auto warranty, which is $50 a month, I need a better, bigger, and stronger coverage than what the plan I now have provides for me. I'd rather pay three times what I'm paying per month for my current plan, which is neither what I need nor what I needed, to get the $100 deductible plan that I need. In my current plan, they pay 25%of the repair cost. If my coverage was what I needed, my car repair problems would've been taken care of. If I have a problem with my engine and I've got a four year coverage, and I'm paying them $150 a month for two years, and I've got an additional two years, then I have no problems, when I have a problem with my car, and if the repair cost is $4000, then nobody lost any money.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We do understand your concerns. However, since your vehicle has over 150 thousand miles on it, it will be very difficult to find the kind of protection you would prefer. Industry wide, vehicles with that many miles simply would not qualify for coverage.
    Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or because of pre-existing conditions. The Ambassador family of policies is less expensive than a standard extended warranty and therefore appeal to those on a limited budget.
    Ambassador policies provide a wide variety of important benefits including free oil changes, free tire rotations and a significant reduction in repair costs, anywhere up to 45% of the original estimate of repair costs. They also come with towing, 24/7 roadside assistance and rental car benefits.

    Thanks again for your comments.

    Verified purchase
    Customer Service

    Reviewed Nov. 23, 2016

    I was doing a job in the Northern part of New Jersey and saw "ProtectMyCar" come up on the caller ID. I just happened to answer it and that was the best thing I did. I didn't know what to expect. I'm astonished by how they treat their customer and how everything has gone well. I have no regrets that I answered the cellphone. I've been trying to pass the word to other people. It works for me and I'm very glad that I decided to go with them for the next four years. I'm very grateful that I did what I did and so is my vehicle. "She's" very happy. ProtectMyCar is really good.

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    Protect My Car
    Response from Protect My Car
    Thank you for your wonderful comments. We have shared those comments with all our departments to let them know how much their efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 23, 2016

    I bought ProtectMyCar warranty and I pay $29.95 a month. The first time I filed a claim, they fixed the air conditioner. I didn't have a car to go to work so I rented a car. I was told to fax ProtectMyCar about the rental and they'd pay me back. I did but until today I haven't received an answer. They still owe me for the rental car. The second time I filed a claim was good though and I got money from them.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We do regret the delay in getting the reimbursement on the rental to you. When a receipt comes in without policy information or complete vehicle information it can take longer to get the reimbursement processed. We are very glad we were able to help you so much with the repair and achieve the savings on that repair for you.
    Thank you for being a preferred policyholder. Please call anytime you have any questions or if there is any way we can assist you.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingTechPricePunctuality & Speed

    Reviewed Nov. 23, 2016

    For the most part, ProtectMyCar is doing a very good job. Every time I call them for a claim I always get switched to somebody else, but they try to work it out. I was having so much problems with my vehicle. I brought it in the dealership and we got the problem fixed. But all of a sudden, two weeks later, I have to put a brand new motor in my car and the same problem was persisting. But when I brought it back, the dealership wanted to charge me another $560 on top of the $5,000 I already spent. And when I got it back a week later, it was doing the exact same thing again.

    They've actually had my car for seven weeks out to last night. For my business, that's what I use to make my money and I've lost a ton. It wasn't ProtectMyCar but the dealership that screwed me over. But it did take two weeks for ProtectMyCar to actually give them the "Okay" and by the time they got the motor, the dealership was blaming it on the warranty people. It was going back and forth.

    ProtectMyCar was trying to get the dealership to get me a rental car. But the dealership said they have to wait until one car is available. For two weeks, I was down without a vehicle. I finally got one and had it for almost four weeks. It was a long time, and I don't believe they charged ProtectMyCar for it. I then got my car back, but it had all the other problems with it. I'm on my second trip for my car. I've only put on probably 3,000 on it. My check engine light just came on today so I have to bring it back to the dealership because they told me that they're definitely going to have to put in another new motor. It's been horrible, but ProtectMyCar has been good on everything so far.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We absolutely understand how frustrating it can be when the shop you re using does not take your personal needs into account. We are glad to have helped you so much with this issue and stand ready to do so again. Please do not hesitate to call us when you are ready to move forward with the engine replacement.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed Nov. 23, 2016

    I love ProtectMyCar. When I was looking for a warranty, they are one of the companies that popped up. I looked at a couple of other auto warranty providers but I picked ProtectMyCar because what they were saying on the Yahoo website was clearer than the others. Paying for it is easy because they take the payment out from my credit card. Submitting a claim is also an easy process because it knocked the middleman out, as far as me trying to get someone to pay for something. At first, I went to a dealership and the dealership said they do not use them so I had to call back and find out who actually uses them. Then they didn’t approve the last claim because they say it was a wear and tear. I normally call back if they say that they can’t approve a claim as I need to know why, but the last person I talked to asked if I have my book and I said, "If I had my book, I probably won’t be calling you."

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased that the policy has helped you so much with your repairs. This last repair was, unfortunately, to a non-covered components.
    The purpose of the policy is to pay the cost of covered repairs. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    Verified purchase
    Customer ServiceClaims HandlingTechPrice

    Reviewed Nov. 23, 2016

    When I first talked to the people at ProtectMyCar, their rep kept making the deal better and better as we went along so I thought to try it out and if I didn't like it, he told me I can stop it anytime. It's been a mixed experience. The good thing was it worked to some, but the bad thing was the discount I got was small in the total scheme of things with all the payments I had to make. I've taken my car to the dealership, gave them the phone number of ProtectMyCar and then they called ProtectMyCar. But they didn't launch the claim. Then ProtectMyCar called me back to validate the claim and I said, "Yup, the claim is genuine. Go ahead and process it."

    They had to do some bargaining on how much they're going to pay Porsche for it. I was told that out of the bill of $1000, I save about $250. The only other good advantage was I hadn't got the servicing so I saved all the cost. But the process was through and through, making calls, being on hold. When they make calls, it goes from one phone number to the second to third, that's ridiculous. If I call the number, that should be the people that I need to talk to. The first person I talked to should do everything that's required on my time and I should be done in 10, 15 minutes.

    The Porsche dealer helped me very well, although the service rep was very unhappy about the paperwork. The process was very time consuming. My poor Porsche service rep had to stand over an hour trying to make that whole thing work. And then beyond that, apart from being on the phone, when I picked up my car, I had to wait for about one hour before they could release my car to me. If they want the form to be signed by me, they could have asked me to sign it at home and then send it or fax it back to the company or to Porsche so that they could go on and process it. They waited for me to come to Porsche, sign the form, send or fax it to them, and then do the one hour overtime. That is just not right. It's not an acceptable way of doing business. They should simplify their paperwork. Right now, I'm not a happy camper.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed Nov. 23, 2016

    I went looking for after-market warranties because my truck was coming close to 100,000 miles. I did an internet search, and went with ProtectMyCar because they sound like they had the best warranties. I took my claim to my mechanic, and they did all the leg work. I just had to render all my receipts because I did all my oil changes and brakes on time. I set the payment up in the very beginning, and in some monthly payments, they take it from my checking account. I don't make any payments, and they actually send me something via email every time. ProtectMyCar did exactly what they said they're going to do, so I was happy. They replaced the parts and everything came out. There were a couple of things I wish they took care of more, but it wasn't part of my warranty.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims Handling

    Reviewed Nov. 23, 2016

    I love ProtectMyCar. I know that their auto warranty's reasonable and I could afford it so I signed up. It was also easy filing a claim with them. They took care of me and were really nice. Overall, I'm satisfied.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 22, 2016

    An auto mechanic told me about warranties for cars that have higher mileage. I started researching online and ProtectMyCar was no doubt the best. It was pretty painless when I filed a claim with them. It took a few minutes longer than I would have liked, but for the most part, it happened within the hour. That was good. I talked to their reps on the phone and they're really good, very informative, and they took care of things. So far, it's been a positive experience with ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Customer ServiceTechPrice

    Reviewed Nov. 22, 2016

    ProtectMyCar kept harassing me until I finally said okay. I submitted one claim over the phone and they took a little while. It was okay for the most part but I had to go back and forth between them and my dealer to give them checks so I could get my car. I also had to keep calling back over the phone. The dealer kept my car for three days and then ProtectMyCar told me that I had to go ahead and get a rental car of my own. They told me that was the price if they keep my car for more than 24 hours so I wasn't happy with that part. It was my first experience with them and it wasn't all that great.

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    Factual basis uncertain
    Verified purchase
    CoveragePricePunctuality & Speed

    Reviewed Nov. 22, 2016

    I did a search on Google for extended warranty service, cars with lots of mileage and ProtectMyCar was one of the companies that came up. They gave me a price I can afford monthly although I found out later that some things weren't covered, but it was okay. There was also the roadside assistance. Towing is great which I may need and it worked out. When I filed a claim with them, I called their number and they told me where to take my car. They know my account number and they took care of it quickly. It was pretty easy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Price

    Reviewed Nov. 22, 2016

    Out of the extended warranties I've had, ProtectMyCar is the best one. I used the extended warranty twice and had no issues. I used it once at Labadie and then I also used it with Raymond's Auto Repair, and I had absolutely no problem with payments or getting it approved. So, it's been really pleasant and I got to get a warranty for a reasonable price. I'd recommend them. In fact, the mechanic that worked on my car said he was going to call them and get an extended warranty. He said in his experience with dealing with extended warranties, they've always been a hassle, but he had absolutely no hassle with the one I got from ProtectMyCar. I had a good experience.

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    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Com We feel the name change better describes what we do for our policyholders. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.

    As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase
    Claims Handling

    Reviewed Nov. 21, 2016

    I submitted a claim with ProtectMyCar and my mechanic worked it out with them. A small thing is going on, but having taken the time to see if it's covered. But everything is all right though because it's in the book. I had real good work done and they took care of me too. The only problem I had was the hassle in getting a rental car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Due to liability, we do not rent the rental cars. Once you have rented the car, we will reimburse you up to the policy limits.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverageRefunds & Payouts

    Reviewed Nov. 21, 2016

    When I submit a claim, I take my Ford Taurus to a Ford dealer. Usually, once I know it's under the extended warranty, Ford will do all the communication with ProtectMyCar. Luckily with the two claims I had, ProtectMyCar was able to cover most of the expenses. The last one, I had to pay a little bit out of pocket, but compared to what I would've paid on the outside, I saved myself a lot of money. The only issue I had was when I was trying to get a tow and they couldn’t get one for me. I had to pay more out of pocket just to get somebody out here to get us picked up so I ended up getting AAA, but that was a while back. Other than that, my experience has been great so far. I told a friend about ProtectMyCar and he signed up for it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePricePunctuality & Speed

    Reviewed Nov. 21, 2016

    When I submitted a claim the first time around to ProtectMyCar, it took a day and a half to get all the phone calls completed before they had the actual go-ahead to fix anything. The second time around, I told the mechanic to go ahead, do it and I'll cover what they don’t. And it was fixed before ProtectMyCar even gave the go-ahead to fix it. They were a little slow in returning the phone calls, but other than that, my experience with them has been pretty well. It's definitely worth the money.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. We appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right. Some repairs by their very nature take additional time to make sure they are done right the first time. We apologize for the delay but we are sure you are glad the protection helped so much with the repair cost and got the vehicle back to you with the repairs done right the first time.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed Nov. 20, 2016

    It's difficult to submit a claim with ProtectMyCar. It took a long time to get it satisfied and I had to get a rental car for almost a month before they even got around to getting mine fixed. They eventually came through, but I had to make a lot of phone calls. Their claims reps were helpful, but took a long time to settle it. They had to send a rep down to the Mercedes dealership to check out the car and then it took them another week or so before they made a decision. I had a Mercedes Benz rental and they gave me a rental car reimbursement of $30 a day for a week. However, the shop had my car for over a month, so I ended up having to pay a lot in rental fees. Plus, I had to pay an extra $400 to get them to tune the transmission after they got it in, which should've been covered by their warranty.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to respond.
    Some repairs by their nature are time consuming to diagnose and repair correctly. We do depend on the diagnosis by the shop and have to wait until they have completed that diagnosis. On some occasions, we do hire our own specialists for an independent inspection.
    In order to get a proper and complete diagnosis of the problems we hire at our expense a specialist to take a look at the automobile and give us an independent diagnosis. As we are sure you will agree, fixing only a part of the problem, or the wrong problem, could cost you a lot of lost time and trouble. It was well worth spending this time to make sure the repair was done right the first time.
    We are glad we were able to get the repair done for you and do regret the additional time it took to get it done right the first time.
    Please let us know if you have any questions,

    Thanks again for your comments.

    Verified purchase
    Claims HandlingPrice

    Reviewed Nov. 20, 2016

    My car was old and I wanted it to last longer, so I got a warranty from ProtectMyCar. At some parts, submitting a claim seemed easy. Other parts, it seemed difficult. We had an experience where the shop found some other problems and charged extra money but we weren't informed.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to respond. Your policy guarantees a 50% reduction in the repair cost of covered repairs. On the repair in question, the total estimate was $4,897 The policy covered half of that amount, $2,448. You paid in $2300, leaving the balance of $148. When we went over those numbers with you we believed you understood the need for the additional payment.
    We are very glad the policy was able to reduce you repair cost by so much. We will be happy to assist you again when the need arises.
    If you have any questions., please do not hesitate to let us know.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingTechPunctuality & Speed

    Reviewed Nov. 20, 2016

    We're not very happy with ProtectMyCar. Every time they have to call in for a payment, they're very rude. One guy was nice and sweet, but the girls are horrible. We hung up on them a few times when they were nasty when they were taking a payment. They didn't want to fix our air conditioner and there were limitations to everything. So, for three months in the summer, we were sweating to death because our air conditioner blew. I cringe every time we have to make a payment with their group because they're rude, and if they call us on our cellphone or home phone, they are so nasty. They start with a high-pitched voice and are rude. The customer service stinks. I don't understand how rudeness gets you to keep your job.

    They didn't send the payment right away to the guy who fixed the car. I felt bad for the guy because the claims department treated him like dirt. He said he hates them since they hardly pay on time. They have to fight them to get a payment. It was ridiculous. We were almost stranded, and unless we go to the dealership, they don't lend us a car. Even the dealer hates them.

    In addition, they didn't help us when our engine blew and I had to pay $1,800 that we could've put towards an apartment and for other stuff that we needed. I don't know what else to do at this point. We just keep paying on this thing and we want to cry because, for $90 a month, we're arguing and fighting with these people to get repairs. Now, we're living in our car because we have black mold in our apartment. If we had the $1,800 that we had to blow on the engine, we would probably be ahead of the game, and we could've bought a better engine. The guy had to buy a used engine because that's all he could afford.

    They're very unprofessional all the way around between payments and trying to get our car accepted for repairs. It's such a bad company. I've spent too much money and my car still needs help, and I can't afford to keep arguing with these people. I'm in the hospital right now and I don't need this stress. Once I get out, I'm going to start looking for somebody else.

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    Factual basis uncertain
    Verified purchase
    Claims HandlingCoveragePunctuality & Speed

    Reviewed Nov. 20, 2016

    I've had ProtectMyCar for several years and it was in the past 2 months when I first ever used them. My water pump went out and I only had to pay $110. It would have been $1000 and change but they were right on and covered my loss and I was very happy. Then 2 weeks after that, I overheated and they’re saying that the radiator and the air conditioning condenser were clogged. I still have my doubts about that and it was a more major problem with a lot of money of $1,800. I don’t know how they came up with that and it wasn’t covered, unfortunately. Although it wasn't their fault, that was the first time I ever used them where we ended up paying for it.

    Even so, ProtectMyCar is very quick and good. They're good to have and I'm still happy with them. I'm still keeping them because I don’t know when the next thing’s gonna happen. When I submitted a claim, I only took my car to a Ford dealer and I gave them all the information. I didn’t get involved. They actually dealt with the claims adjuster and told them what the problem was.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. As comprehensive as your policy is does not, as most in this industry do not, cover regular maintenance to your vehicle. These policies are intended to help with unexpected breakdowns of covered components. Your mechanic let us know that the overheating was simply due to road grime clogging the system and he got that cleaned out. There was no failure of the components and no claim was filed for the maintenance issue you mechanic resolved.
    Please let us know any time you have any questions or if there is any way we can assist you.

    Again, thank you for your comments..

    Verified purchase
    Price

    Reviewed Nov. 19, 2016

    I was really dissatisfied with ProtectMyCar who only pays 25% and I'm now trying to find another insurance company. The last time that I had to get some work done on my car, my mother was gonna help me out with the cost of it and she was gonna put a portion of it on her credit card but ProtectMyCar made me gather up all the money and send it in to them instead of them sending in their 25% to me. And I didn't like that. With the kind of car that I have, sometimes the cost can be expensive as far as the repair is concerned.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingSales & Marketing

    Reviewed Nov. 19, 2016

    ProtectMyCar's advertisement seemed legit so I tried them and they came through. I have submitted a claim and it came back great. When I called, I had one person who was negative but I informed the manager and she came through. She told me she’d take care of it and she took care of everything. So far, ProtectMyCar has been A1. I have told a lot of my veteran and military buddies about them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims Handling

    Reviewed Nov. 19, 2016

    I was with Toco Warranty before and they did not satisfy me. I went with ProtectMyCar but had a bad experience with my claim. They had to put a starter ring on my vehicle. With the starter ring, the front end has to be aligned with the back but they didn't want to align the front end. I don't like to raise hell about things, but I had to and they finally agreed to align the front end. Then they say they provide a rental car for those who are eligible, but I wasn't provided with one. I shouldn't have to go out and find a rental car on my own. I'm thinking about leaving and going back to Toco Warranty.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We are happy to respond to your concerns.
    Our policies cover mechanical breakdowns of covered components The policies do not cover maintenance or wear and tear items like alignments or tune-ups or fluid flushes. To do so would drive the cost of the policy up. We did agree to cove your cost since it was part of a covered repair. We were happy to do so. That's all part of doing the right thing, not just doing things right.
    The policy does reimburse you up to $30 per day for a car rental as was explained to you when the claim was filed. All you need do is provide the rental receipt to allow us to reimburse you.
    As always, please let us know when you have questions so we can assist you.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed Nov. 19, 2016

    I received a cold call from ProtectMyCar then I looked them up, called them back, and went with them. Though it was fairly easy to submit a claim, my car’s a rebuilt car so they only gave me a percentage off of whatever the repair was. I wish they would do the regular warranty for a regular car even if a car has a salvage title instead of just doing a percentage off.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We are one of the very few companies that offer help to people who have a salvage or branded title or whose vehicles do not otherwise qualify for coverage in this industry. Those policies, like yours, are very affordable and offer maintenance, towing, rental car benefits and a wide range of other benefits.
    Once you see how much money you are saving with this coverage you will be very glad you had the foresight to protect yourself with this coverage.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverageTech

    Reviewed Nov. 18, 2016

    I had a water pump done through the dealership and it was easy to submit a claim with ProtectMyCar. Their reps were friendly. The problem was between ProtectMyCar and the dealership that fixed my car. The process took way too long. It took almost two weeks just to get it all done. I’m also planning on switching to another company pretty soon. The guy from the dealership recommended Ally to me. I have an airbag with light on my car and ProtectMyCar does not cover it but Ally does.

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    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Nov. 18, 2016

    ProtectMyCar didn't believe the Jeep dealer I came to so they had us go to another facility. It was a private company who they tried to convince that it didn't need any work and was not covered. The guy was very smart in diesel and had a big company. But, the guy on the phone told him something totally stupid because they tried to convince him that I didn't need a new motor and so they sent an old motor with 138,000 miles. I got his manager on the phone and he gave him a ration of ** about convincing him. Then the guy said that he'll get back to him but never called back. He, instead, sent an email that said fix it. I got it back in the shop again today, though I have another problem with it and I really can't tell from the booklet if it's covered or not. I'm sure they'll say that it's not. They try too hard to get out of things.

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    Factual basis uncertain
    Verified purchase
    Claims HandlingTech

    Reviewed Nov. 18, 2016

    I researched on different auto extended warranty companies and went with ProtectMyCar because their sales person was really quite helpful. When I submitted a claim about a month ago, it was a little bit difficult at first but everybody got their act together and everything turned out great. ProtectMyCar was great on the job but the drag was with the dealership. It's very important that one reads everything so there won't be any confusion.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Claims Handling

    Reviewed Nov. 17, 2016

    I needed an auto warranty and got one from ProtectMyCar. I filed a claim for the air conditioner which wasn't a difficult process. They only paid half of it. But on the whole, it was very good and professional. Their claims rep was helpful and friendly.

    Thanks for your vote!
    Verified purchase
    Claims HandlingPrice

    Reviewed Nov. 17, 2016

    I went with ProtectMyCar due to their good price. So far, I submitted six claims, and the process was very easy. I was very satisfied. In addition, I used the rental car benefit, and it has been excellent.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 17, 2016

    It's really wonderful with ProtectMyCar. When I called to speak to their representatives, they were all very nice and helpful. I usually do claims submission over the phone, and it's smooth and easy. It's also easy to pay. I haven't used the 24/7 road assistance feature but I have it as a preventive measure. I'm satisfied with their service and I'm trying to convince my son to get it for his car.

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    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer Service

    Reviewed Nov. 17, 2016

    When I first had my car put in Pep Boys, there were a lot of missed calls between them and ProtectMyCar. And when waiting on part numbers, they listed another one, so a job that should have taken a day actually took three days. But everything else has been okay. They were pretty good in the customer loyalty department because I thought I heard something that I actually didn't and I was really stuck on it, and they let me hear my recording. They're nice, courteous, and polite.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed Nov. 16, 2016

    My insurance was about to run out. Someone from ProtectMyCar called me and I liked their offer. The claims process was very easy and their claims reps were friendly, knowledgeable, and understanding. I enjoy having ProtectMyCar as my insurance provider because they do what they say. They don’t try to get out of it and they work with me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed Nov. 16, 2016

    I've been with ProtectMyCar for a few months now. They are amazing and I love them! If I could be an independent sales representative for the company, I would definitely do it full-time because it's definitely worth it.The claims representatives are always great. I never had any problems with anything, so I'm happy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 16, 2016

    ProtectMyCar called me and it seemed like a pretty decent deal. I've got a Porsche and I've submitted a couple of claims on it. The first time was very difficult. Their department doesn't talk very well to each other and I talked to different people every time I called. When I called, I spoke to somebody who said that he's getting my claim submitted and that if I don't hear from him in 20 minutes I should call back. But when I did, I got a different person so I had to explain everything again. Since then I've learned how to do it. However, I have spent as much on the repairs as I've paid them. I assume they make their money off people that don't use the warranty or don't have car problems. I've only had a couple small ones but the bills were $1,800 each.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that you feel that you had a difficult time with your repairs. Over the last five claims we have saved you over $2,700, almost three times the investment you have made in the policy. We hope you will see how valuable this coverage has been to you and will continue to be.
    Car repairs can be frustrating, and we are glad that we have been able to make those situations easier on you. Please do not ever hesitate to let us know if you have questions or if there is any way we can assist you to better understand the process.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingPrice

    Reviewed Nov. 15, 2016

    I got a bunch of offers but ProtectMyCar was the one that I listened to and I liked them. They also had the cheapest price at that time. I have submitted a claim with them twice and the process was pretty straightforward. My experience with them is pretty fair and I'm very satisfied with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingTechPriceRefunds & Payouts

    Reviewed Nov. 15, 2016

    I had put in a claim through ProtectMyCar and I was satisfied with that. They were professional. The only thing I didn't like about it was I had a repair done and they were quoted one price. When the technicians went in to do the work, they found out that it was a little bit more intense than what they had thought. So they had charged a little bit more. I had to pay for the difference out of my pocket. Other than that, it was okay because they relieved me from all of the burden.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingPunctuality & Speed

    Reviewed Nov. 15, 2016

    My whole experience with ProtectMyCar has been perfect! I heard from friends that I needed to get an extended warranty. So, I went online and found ProtectMyCar. The claims rep was friendly and submitting a claim was fast and easy. ProtectMyCar is on time and I love it. I wouldn't trade it for the world.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    TechPrice

    Reviewed Nov. 15, 2016

    ProtectMyCar gave me the best price for the warranty. It's easy to make payments and they make it affordable as well. I normally take my truck to the dealership and they go over everything for me and they call ProtectMyCar for approval. Overall, this warranty company is excellent.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 15, 2016

    Somebody called me and talked to me about ProtectMyCar, and I figured that their benefits sounded good so I gave them a try. However, it was a little tough submitting a claim but I made it through, and things got done. We were not getting through their reps at first, but then I had to speak to the "lord of the family" who went and made a phone call, and that's when things went right away. Everything went well at the end, but not everybody who answers the phone acts in a professional manner. But, overall it was a great experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoveragePunctuality & Speed

    Reviewed Nov. 14, 2016

    When I bought my car, the warranty that I was sold was not the right warranty. It was supposed to be for the car's powertrain, but it didn't cover anything. So I paid $2000 for nothing. I signed up with ProtectMyCar and only pay $49 a month. We filed a couple of claims and they've covered it, but they didn't cover the TIPM. Chrysler was supposed to cover it but my car got knocked out of a lawsuit. The claim process is quick and really easy. I'm very happy with them. The reps were very helpful and courteous and they're very upfront and honest. Even if it's something that's not covered, they make sure that what I'm being charged for is accurate. They're very good and I would recommend them to anybody.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Nov. 14, 2016

    One thing I question about ProtectMyCar is if they tried to help me find another shop that was a lot lesser than what I had when I was getting the motor in my vehicle put in. The vehicle stayed in the same spot and I don't know if they estimated the prices. They didn't give me a lot of options. I used up the rental at the location I had the car towed to but it was never referred to anybody else's shop. They could try to research and called around to a lot more people to check and see who was cheaper.

    It would also be nice if ProtectMyCar could go up on the percentage of what they pay out. I had to pay 75% while all they pay is 25%. If they're going by the mileage of the car, they have to go by the rules. My vehicle was in the shop for over a week and I felt that they could've paid me more at the time to rent a vehicle with the percentage that they had. I wish they had something like as long as the period that I'm out of my vehicle, I should be rated for how long I'm out of my vehicle to get that discount for the rental. Other than that, they've done a good job. One thing that's good was there was no type of contract. They're also the only ones who took my offer up and I appreciate that.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We do understand your concerns. However, since your vehicle has over 188 thousand miles on it, it will be very difficult to find the kind of protection you would prefer. Industry wide, vehicles with that many miles simply would not qualify for coverage.
    Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or because of pre-existing conditions. The Ambassador family of policies is less expensive than a standard extended warranty and therefore appeal to those on a limited budget.
    Ambassador policies provide a wide variety of important benefits including free oil changes, free tire rotations and a significant reduction in repair costs, anywhere up to 45% of the original estimate of repair costs. They also come with towing, 24/7 roadside assistance and rental car benefits.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Nov. 14, 2016

    I heard about ProtectMyCar from a good friend of mine. I trusted my friend - she told me the service they had done for her as well as what they covered. When I talked to ProtectMyCar myself, they also told me what they covered so I went on with their program. When I submitted a claim, they took care of it right away. Also, the claims representative was very friendly and knowledgeable. I had the dealership call them. ProtectMyCar warranty is a good insurance to have.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingTechRefunds & Payouts

    Reviewed Nov. 14, 2016

    I bought an extended warranty back in 2004 and it was 100,000 miles or five years beyond. It lapsed but I wasn’t worried about it because I wasn’t having issues. But then, just after I got the warranty from ProtectMyCar, my transmission went out and submitting the claim with ProtectMyCar was weird. They did the job that I asked them to but I had to pay them first and then they paid the dealership the money. Their claims reps were helpful but the fix took a little while. I was without a car for a week. They were looking to find a better deal and the better deal happened to be through the dealership.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. We appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServicePrice

    Reviewed Nov. 13, 2016

    I thought ProtectMyCar was a good plan but it's not. I'm paying too much for it. Their representatives were rude and obnoxious. When my transmission went out, they lied to me and I didn't like it. They didn't look after the transmission and it ended up costing me $1,200 more even though the car that I had the warranty on went on unlimited miles and with $100 deductible.They're taking money out that I shouldn't even have to pay because ProtectMyCar doesn't even take care of the vehicle. They're goddamn crooks! Also, they gave me a rental car for three days for $30. I got five kids and I can't fit them all in a compact car. I had to fight with them and it was ridiculous.

    Also, before I signed off on my truck, ProtectMyCar got the money to the guys who did the job. They sent a check on a Monday without me getting my truck so I had to fight with them. They should have me sign off on that truck if it was okay and they didn't. They shipped the money that Tuesday but they didn't work on it until about Wednesday or Thursday. I wouldn't recommend this warranty to my worst dog or to my damn enemy. I'd like to find something different because I hate this warranty but I don't know where to go as I need unlimited miles since I put a lot of miles on my truck.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Claims Handling

    Reviewed Nov. 13, 2016

    I called ProtectMyCar to submit a claim but they said the shop would have to do it, not me. I thought they could respond a little quicker. They even had somebody come in and inspect the car, which I have no problem with. But then they wanted me to have the car torn down for the inspector to look at. I said that that was a problem because it would be $1800 and I'm not gonna have the car torn down if they're not gonna pay for it and that I may get rid of it right now and trade it in as it is.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to respond. The reason we ask that the shop file the claim is simply because we want to know what needs to be repaired without delay. They are in the best position to provide that information. inspection and tear down charges are always included in every covered repair and are necessary to make sure the repair is done right the first time.
    Please let us know if you have any questions.

    We appreciate your comments and look forward to helping you with this repair.

    Verified purchase
    Claims Handling

    Reviewed Nov. 13, 2016

    I've had ProtectMyCar for so long and though I've only had one claim with them, it went along really nicely. It went through the repair shop and they took care of it. Everything has worked out fine and I haven't had any problems. As long as it works, it's good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Refunds & Payouts

    Reviewed Nov. 13, 2016

    I just rushed into buying a warranty from ProtectMyCar, I wasn't researching right. I actually did not like them and I'm gonna drop them. When I got the policy and talked to the salesman, a lot of things weren't explained to me, like the fact that I had to pay for my rental and then they'll reimburse. Also, the reimbursement was only 25% even though I was told it was 50%. I let ProtectMyCar know about these issues but it didn't go well. The representative pretty much said that was the policy so I just told them that I'll be dropping them after they take out the payment on the second.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 12, 2016

    A friend told me about ProtectMyCar. Making payments for the warranty I got from them was not difficult. I've also had good experience submitting a claim and it was an easy process. I did it over the phone. They answer all my questions and were always friendly. I will use them again if I own another vehicle.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 12, 2016

    My Dodge 06000 Dakota has never had any problems at all. It looks like it just fell out of the showroom. Clean inside-out, no dings, no dents. I get compliments on my truck all the time. But it has been in the shop for at least two months for some electrical problem with the transmission and the dealers can't figure out what's wrong with it. I'm on my fifth rental car now from the dealer. So I called up ProtectMyCar and complained because they want to pick and choose what they want to pay for. It's pathetic and I'm not buying it. I'm a hardworking guy. I have the warm and fuzzy feeling knowing that I'm paying them every month and I have this coverage and they're gonna bend me over? I had to go through a couple of supervisors and I told them that they better pay for the repairs or I start making phone calls and tell the Better Business Bureau what exactly is going on.

    Anyway ProtectMyCar ended up paying like a $600 or $700 bill with me putting out almost $400 to $500 out of my own pocket. They're also paying for my rental car because my insurance won't pay anymore. I'd recommend this company only if that person has the time to read all the little fine print. When I talk to these people on the phone they say I'm covered until 100,000 miles, drivetrain and everything. I'm a mechanic so I know what they're talking about and this company plays games.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingTechPunctuality & Speed

    Reviewed Nov. 12, 2016

    I've submitted a couple of claims with ProtectMyCar. One time, it was pretty easy. However, the second time was a little more difficult. It took some time to have my car serviced. I had to prove some information and they didn't communicate well on what was needed. The dealership and I both had to talk to the claims representative. I could never get the guy to call me back, so I had to go to his boss, and then his boss called me back, and I got it worked out.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to respond. We do apologize for the delay in getting the claim resolved. With both the engine and transmission needing repairs we do ask for maintenance records to assist in the diagnosis and approval of the claim. We were very glad that the policy saved you over $3,340 in repair costs.
    Not all repairs are easy to diagnose. We are committed to make sure the right rep[air is diagnosed and the repair completed completely. Again, we apologize for the delay in making sure everything worked out to your benefit.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Nov. 12, 2016

    I placed a claim with ProtectMyCar for some air conditioning parts. Because of it, they had to replace some kind of an oil and gas for the system. It was close to $400 and they wouldn’t cover it. I spoke to the representatives that were supposed to check out what happened and get back to me but never followed through. And then they’ve bombarded me with calls to get payment for the insurance.

    I told them I wanted to talk to somebody about them not covering the air conditioning oil and the gas, which my Toyota dealer told me that all the other service contracts have been covering. I even told them that there’s nothing excluded from that. They go with covered parts. However, all they were interested in was to collect on the payment that didn’t go through. Nobody else called me. ProtectMyCar seemed like a better deal two years ago, but now they are very good at trying to collect the payment that I missed but not in giving me any kind of response to my requests.

    Thanks for your vote!
    Factual basis uncertain

    Reviewed Nov. 11, 2016

    I pay each month for this insurance and 4 different customer service reps told me to find a mechanic that will allow payment over the phone so that ProtectMyCar can pay. I did and they told me I did not have to pay nothing and now another rep told me I had to pay 75% of my bill for an alternator and for service fee of 600.00. I cannot afford this as I am on Social Security Disability and don't have the money.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPrice

    Reviewed Nov. 11, 2016

    The guy that reached out to me from ProtectMyCar was initially really persuasive. The payments are also easy to make because it's taken out of my account each month. However, once I have to actually use the extended warranty, my experience with them was not very good. It was not explained fully to me what's covered and what's not when I bought into warranty. It was horrible and I hate that I even paid into it.

    I had a very hard time when I needed service on my vehicle. I submitted the claim via phone and initially, it was easy. My car was taken in two days before the holiday. ProtectMyCar didn't approve it the first day. Also, the car dealership that I took it to could not get responses back from them in a timely manner and my car sat for seven days despite the estimated time for the type of repair I had was two days.

    I didn't get everything that I paid into as well. Though the handbook says that my warranty covers rental car up to seven days, they only covered mine up to two days, so I was out an additional amount of money. They didn't tell me until I turned in my receipt for the rental. If I had known they wouldn't cover all the other days, I wouldn't have kept the rental car that long and would have had someone take me to work.

    The only highlight were the two representatives at the end. Everyone else were very rude and incompetent. The last two representatives really helped to compensate me. They gave me free oil changes. Even though that's still not gonna compensate the other five days of my having to incur the cost of rental car, they did try to do something.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Coverage

    Reviewed Nov. 11, 2016

    I needed some extended warranty to cover a few things in case of a breakdown and ProtectMyCar is a pretty good extended warranty. I am a senior citizen and also on a fixed income but they worked with me on my payments. The price range that they gave me was about $80 a month.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed Nov. 11, 2016

    I talked to a bunch of other warranty providers and they all offered pretty much the same stuff. Some of the others were doing the hard sell and that's a turn-off coming from an ex-car salesman. Also, when I dealt with other people before, they blamed me for not doing this or that. Cars have wear and tear, so if a company says they’ll put auto protection on a 2005, it may be close to something happening because it is 2016. When they take my money, the last thing they should be doing is trying to avoid paying. ProtectMyCar didn't do that when I had a claim. It was quick and easy to claim it and talk to the service place. I have four cars and I put two cars on it because I was that sold. When they delivered where I was being serviced, I was well-pleased. Plus making payments was easy because I gave them a bank account so they get the payments out of it.

    One thing I'm waiting on now is ProtectMyCar’s maintenance perks because it's supposed to be two oil changes. Initially the rep was telling me it was a lifetime oil change, but when things came down to it, they told me it was two oil changes. When I was out of town, my wife went in and got an oil change so I called the rep and told him. I checked the billing and I was still waiting for that. I had sent it in two or three times with my rental agreement and I still haven't gotten that back. They said they sent out the $90 reimbursement for the rental but they still didn't find my oil change receipt. They said they’ll call me on Monday at the latest so I've given them until then before I call and complain. Everything else was fast and efficient. The people at the claims department are courteous while the mechanics are cool. They’ve been excellent enough where I'm already referring people to them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to respond. Your policy pays for up to three oil changes per year while you have the policy. You simply show the policy ID card to the service manager and we will pay for the standard oil change right on the spot. Since you paid for the oil change yourself, we will reimburse you for that one.
    We are glad to have been of help and look forward to helping again when the need arises.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Nov. 11, 2016

    I needed an auto warranty because I knew my car's mileage was going up. When I called ProtectMyCar, they offered me some help with my first payment for the warranty and discounted it a little bit, which made it affordable for me at the time. However, I submitted a claim when my transmission went out and it was a difficult process. They gave me a hard time and delayed the process. My car was gone 22 days, so I had to get a rental car for that length of time. Unfortunately, the transmission caused some collateral damage and ruined the clutch on my car. But they wouldn't cover the clutch and I had to pay for it. The repair cost me $1,400 on top of the rental car and the clutch. The whole point of why I got an extended warranty was so I wouldn't have huge car bills like that. Because of that, I would not recommend ProtectMyCar to another person.

    My car is a Volkswagen Passat and the guy at Volkswagen of Murrieta where I had my car repaired had it towed to Volkswagen. He dealt with ProtectMyCar and they gave him a lot of grief. When they said they were going to call him back, they didn't. So, he had to constantly call them and he would get a different rep all the time. It was really a pain in the ass for him. Most people have to work everyday and they can't be haggling and going back and forth with trying to get their car repaired, and that's why they hire someone and pay a monthly payment to get their car taken care of so they don't have that problem.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Claims HandlingCoverage

    Reviewed Nov. 10, 2016

    Submitting a claim with ProtectMyCar was easy. I needed three parts and they covered two of them. I have also used their towing service which I thought was going to be cheaper but it's pretty much the usual tow.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 10, 2016

    I submitted a claim about three months ago and the process was easy. ProtectMyCar ended up paying for what my claim was for, however, the shop had my car for almost two whole days after the work was done waiting to get paid. They said they were having problems getting the invoice and it was going to be another full day, which was me without having my car. They got a hold of my car just to get paid. I got kind of a little pissed off and made a phone call to ProtectMyCar, and it was paid within 20 minutes. So I don't know what the problem was between them. Also, I'm supposed to be getting an email from ProtectMyCar about doing the oil changes and I've never seen an email or any kind of information on how that works. But my other experiences were all great.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    We took a look at the last repair records. It appears that despite our calls and requests we did not receive the final invoice showing that the repair was completed. We are glad we got the issue settled with the shop on your behalf.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    TechPunctuality & Speed

    Reviewed Nov. 10, 2016

    It's been great with ProtectMyCar. I've only had to utilize my auto warranty with them once and the experience was wonderful. Everything was taken care of in an expeditious manner. The dealership did all that they needed to do in regard to the repairs. I haven't experienced any problem with the vehicle since that time.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your wonderful comments. We have shared those comments with all our departments to let them know how much their efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.

    Thanks once again for those great comments. Remember, we are here to help again when the need arises.

    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Nov. 10, 2016

    I had to take my car down to get it worked on so I called and asked them to see if it was in compliance with everything, and it was. They dealt with the auto shop that I had taken it to, and I was surprised that I paid them first and then they paid the bill. There was an issue in the beginning because they called to notify me of the bill and told me that it was based on an estimate. I told them that according to the policy, it's based on the actual bill. They had to research it out and I had to talk to a supervisor. I was correct and they apologized for the verbiage as to their term on the contract on how the bill was paid, and it was resolved because they paid the correct portion. But other than that, all is good with ProtectMyCar and I would recommend them. I was happy I didn't have to battle with them over the terminology in the contract.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingSales & MarketingPrice

    Reviewed Nov. 9, 2016

    ProtectMyCar called me several times for about a year, trying to get me to buy their warranty. After doing a little reviews online, I gave in and went ahead and purchased it. The price was reasonable but it was difficult to submit a claim. There were a lot of passing around between people. I had to speak to at least five different departments before they processed it. They were not calling me to keep me informed about what was going on. I had to call them every other day for weeks before something got taken care of.

    Their reps came off too assertive but they were not unpleasant. It was a horrible experience however as far as buying from sales. I will never do it again because they're not up to date as far as giving information and their warranty, there's a lot of discrepancies in it. But I would not ever purchase a warranty from them or recommend it to someone purchasing a warranty from them based off of my experience.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed Nov. 9, 2016

    Signing up with ProtectMyCar was easy. They also do a good job when I submit a claim and their process was fast. The last time my car was in the shop, the shop took care of it but we eventually got it all squared away with ProtectMyCar. I've also used ProtectMyCar if I needed my car towed whenever it goes out and the tow truck came very fast. If I needed anything, they're always there and returned phone calls. Chaz, one of the staff, was very helpful and informative, and we’ve almost became friends. I've actually recommended them to people.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer Service

    Reviewed Nov. 9, 2016

    I was on one website for a warranty. After I didn’t get that one, ProtectMyCar notified me. My mechanic said that I have a very good warranty company. So far, I've just used them for maintenance. However, one time, they got my payment lost for a while because I mail mine in. They told me that I should go to the bank and submit another payment and I told them I'm not going to do that. They got it straightened out and then called me and said they’ve received it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Nov. 9, 2016

    We had a 2012 Honda and the three years warranty ran out, and I didn't have any other warranty. When somebody from ProtectMyCar called and offered an auto warranty, we went with them. Our pretty new Honda only needed maintenance for things like brakes and tires, and there wasn’t anything related to mechanical breakdown, so, I didn’t use the warranty for the new car. But I used the warranty for my older car.

    At first I thought that the auto warranty was a good purchase because it would cost more to fix car problems if I didn't have it. They're supposed to give you a 20% discount. I thought the repair would cost higher if I didn't have the insurance. But somehow, the price was raised up. It cost me $40 to do the estimate and then they cost $70 to estimate. Then if I fixed the problem with the alternator by myself, without insurance, the cost would be $300 something. But with the insurance, I had to pay $550 to fix that. The cost was that much more, and not just a little bit more, with the insurance. Maybe it was because I had two services done together, a free oil change and a tire rotation. Maybe I should have had these services done separately. But somehow, I didn't think that the price given was right. But I didn't want to hold down my car and not continue because of the insurance holdup, and I couldn't get my car, so I told them to get done with the repair.

    The claims representatives, who are so busy, said that those prices were the quotes that the dealership shop gave to them. I felt like they mistreated me because they didn't explain things to me, like how the price increase worked out. I told them that I don't know who’s telling the truth, either the shop or them. There's no way for me to tell because the stories were different, and I didn't like that. But I couldn't say that they’re outright lying. They said that was the price because Honda parts were used. But the car I have is pretty old and has really high mileage, and I don't know if it needs Honda parts. They may have a reason for increasing the price, but the value, the situation, and the circumstance may not be the ones that work for me.

    I couldn't say that it was a great experience with them, but neither could I say that it was absolutely horrible. It was just a middle of the road experience. But it was more expensive and I would not recommend it to anyone. One of the purposes of having a warranty is that the warranty provider was supposed to watch out for the customer to make sure that the auto mechanic did not charge for repair a price that was too high.

    I purchased this warranty to have some kind of protection. I’m paying for rainy day fees. If my car has a really big breakdown, then maybe I'll save something. That's why I pay $50 every month for the insurance for my 2012 Honda. If something breaks down, I only need to pay $50. It's a different policy because this car is newer, and that's why I still have this warranty. Otherwise, I would have already cancelled it. I had three Saturns and I definitely went to the shop more frequently than with the Japanese cars. Maybe the warranty will work with that kind of car, and it just depends on what kind of car you have. When it comes to how much I am really saving with the warranty, I'm not sure because I have already paid regularly for it. If accidents happen very often, then the warranty would be worth the cost, and that's what insurance is for. I don't really know if having the warranty is worth the cost or not, but I know that it's not cheaper to have it.

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    Factual basis uncertain
    Verified purchase
    Claims Handling

    Reviewed Nov. 9, 2016

    I had a transmission problem so I submitted a claim. When I called their claims department about my claim, they didn't have it. So I got a little runaround but they got it corrected after a while. They did a very good job. It took about three weeks and I still had to get the car towed from one place to another and pay some extra dollars, but it worked out. The service was wonderful and professional. I couldn't have afforded the transmission without ProtectMyCar. If it comes down to the little things, I'll use my insurance coverage. But if it's something major, I'd call ProtectMyCar. I would recommend them if I was in a situation where I can't afford certain things, like the engine, transmission, mufflers, starters, and alternators.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    CoverageRefunds & Payouts

    Reviewed Nov. 8, 2016

    ProtectMyCar's rate is the same as others but they cover more things like suspension and other aspects of the car. On the other hand, it took two weeks to approve my car repair and I was without my car for that period of time. They didn't cover my rental so they owe me a check for $300 dollars.

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    Factual basis uncertain
    Verified purchase
    Claims HandlingTech

    Reviewed Nov. 8, 2016

    ProtectMyCar charges too much. I don't have a lot of money and I'm unable to pay them. My car broke down and I used the warranty. The gentleman at the dealership told me that ProtectMyCar is ridiculous to work with and I would have had to pay just my deductible with other warranty companies. I ended up having to pay $700 so the warranty wasn't beneficial to me. All I saved was $100 with using them. I'm going back to the company that I had when I purchased this car, which my deductible was $100 and then they would have paid the rest of my claim.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingPriceRefunds & Payouts

    Reviewed Nov. 8, 2016

    As soon as I told most of the car warranty companies that called me that I had over 200,000 miles, they didn't want to do anything with me. Finally, ProtectMyCar said they'd worked with me. However, my last experience with a claim wasn't too good because I had to send money back to ProtectMyCar and then they had to send it back. It took over a week to get my car out. They had the check done but I didn't get the check paid for a week. So, it messed me up. They kept saying I didn't send the money back there but I had proofs that I did.

    If I had just given the mechanic my share of the money and had ProtectMyCar sent their share, then everything would have been fine. They didn't send the money to the mechanic and made me send it all over again. I spent running back and forth from the bank to them, sending faxes and text, and it took a week to get the mechanic paid so I could get my car out. It cost me too much and time lost off of work trying to get things done. I got to figure out a better way to do it because it didn't work out very good.

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    Factual basis uncertain
    Verified purchase
    Claims Handling

    Reviewed Nov. 8, 2016

    My husband got ProtectMyCar on the internet. When we submitted a claim, it went fairly okay except we couldn’t get a rental car since we were way out in the boonies. The car was towed home then we let the shop take care of it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingPunctuality & SpeedRefunds & Payouts

    Reviewed Nov. 7, 2016

    The first time I went to use my ProtectMyCar insurance to get an oil change, I had to pay it myself. After my oil change was done, I gave the car company the information but they said that they can't use my insurance because I didn't tell them first. But I was reimbursed later. Then in my first claim, I had a “check engine” light on. Filing it was easy and their claims reps seemed fine. I made an appointment and went in but the Buick company told me that they were too busy. They told me that I could wait and they could try to fit me in. But I had an appointment so I didn’t like that and left.

    I called ProtectMyCar and told them what happened. ProtectMyCar explained to me later that I could use anyone as long as this company was certified. Then a few minutes later, the Buick company called me and said that I could come back, that I could wait and they would try to look at my car but they couldn’t guarantee me anything. So instead of going to the Buick company that I had been dealing with, I went to a place that was not far from where I actually was and they did the work for me. I would recommend ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceTech

    Reviewed Nov. 7, 2016

    I've only had one bad experience with ProtectMyCar. But I've talked with the manager about it already and I told him how rude his employee was and was not very helpful at all. They will lose a lot of business the way he acted. He lied to me because he told me that he already sent it in to get approved. But the dealer called me asking what was taking so long on getting his money. I checked my account and the payment was already taken out. He also talked to the manager, but they haven't got an email yet showing that it was taken care of. The guy then checked into it and it turned out that he didn't send it, but the money is out of my account so something happened.

    I have the statement showing that it was already taken out of my account, but the man is not letting me have my vehicle because he said he's waiting on the payment. I thought everything was taken care of but it wasn't. Then the guy was rude to us. My husband was on a three-way call to get it verified because he's at work. The guy just practically told my husband to shut up. That was so unprofessional. When I talked to the manager, I told him that with a service like this every time, I would just want to cancel my service. The manager apologized and said that he will be taking care of it.

    As for my monthly payment, I do an automatic draft, but when it's time to get something done, they can't automatically take it from my card right then. They need to provide something in writing. It is so inconvenient like that. Maybe I was having my account where payment comes out automatically. He said that it was to authorize to take my money out for my payment. If I didn't have another car, I will be in bad shape having to wait for all of that and not having a rental car. So they should come up with something better on being able to get your car taken care of right then because you just can’t wait until they get back to you. It wouldn't be too good to have ProtectMyCar because of having to go through so many hoops in order to get my vehicle fixed. It's a problem if we're out of town and trying to get the vehicle taken care of right then while waiting to get it verified.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 7, 2016

    ProtectMyCar gave me a good deal and worked with the situation that I was in. My transmission went and I had to call them to file a claim in October and they sent in paperwork. It was a little inconvenient, but I did it. However, I didn’t use their other perks because I didn’t like that I had to pay upfront and then get reimbursed.

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    Verified purchase
    TechPrice

    Reviewed Nov. 7, 2016

    The lady representative of ProtectMyCar was understanding and courteous, and she convinced me to get an auto warranty from them. I pay $72 every month for the warranty. I submitted a claim and took my car to the shop. The Mercedes Benz dealership gave a certain amount as the estimated cost for the repair. But the ProtectMyCar guys told me that the Mercedes Benz people were charging too much, and I agreed. They were able to talk the car dealership down to a $1,100 actual cost from the $1,200 estimated cost. But they said that I don't pay half of the actual cost that's less, but rather I pay the higher cost that was originally estimated. I'm dissatisfied because it doesn't make any sense for me to be paying 50% of an estimate and not 50% of the actual cost, since the actual cost is what was actually charged for the repair work done.

    They were telling me that I would be getting two discounts, if I were to pay half of the actual cost, rather than the estimated cost. They said that I was already getting a discount because they're paying 50% of the repair cost. They told me, "If we didn't pay half of it, you would have to pay all of it." But I said, "Well, that's what I'm paying you for." Then they said that I would be getting another discount from the cost reduction that they obtained when they bargained down the cost from $1,200 to $1,100. Estimates… that's an auto mechanic's thing. They give a high estimate that's going to be much more than what’s actually charged. So, does the consumer pay for the high estimate when the warranty company doesn’t? I just hope that they change their ways because I paid the money, but nobody has money to waste like that.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We are happy to help you understand the coverage. The policy guarantees that you will only have to pay 50% of the original repair estimate for the repair. We work to lower the cost of labor and parts and make up any difference after those savings by paying up to the 50% we are saving on the repair cost. We also pay for up to three free oil changes, tire rotations, towing and 24/7 Roadside assistance.
    When you consider all the benefits you will certainly be glad that you protected yourself with this very affordable coverage.

    Once again, thank you for your comments.

    Verified purchase
    Claims HandlingRefunds & Payouts

    Reviewed Nov. 7, 2016

    I submitted a claim to ProtectMyCar and it was pretty difficult at first because they kept saying they needed to see service records on it. And I do a lot of servicing, myself. I was out of state and the truck was in another town getting worked on. It took about a week and a half to get it go through. But their reps have done a real good job and they paid for it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims Handling

    Reviewed Nov. 6, 2016

    I would recommend ProtectMyCar to anyone. I signed up with them because they didn't have a waiting period like all the rest of the auto warranty companies. I used three times and the process was very easy. Moreover, their claims rep was very knowledgeable and friendly. I had an excellent experience with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed Nov. 6, 2016

    A friend had a good review of ProtectMyCar and so far, it has been good with them. I have submitted a claim and it was easy. Their claims rep helped me out and was knowledgeable. I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims HandlingTech

    Reviewed Nov. 6, 2016

    ProtectMyCar was the first that called me offering an extended warranty on automobiles. They solicited my participation but I didn’t thoroughly read the contract. Upon taking my car to the dealer, I was told that the timing belt was going to break. I submitted a claim and the rep told me that they’re not going to fix it until it breaks completely as stated in the contract. So I immediately told them that if I’m driving the car and the timing belt breaks, something else within the motor is going to be broken too. He said I need not worry because I got a towing contract too.

    I sent the contract to my lawyer, he read it and he told me to cancel it. I went on to try to cancel the contract with them but they lowered the monthly price from $56 down to $48 and I have not had a problem with them. I’ve had them fix a motor arm in my car and they repaired it. I think as long as it’s not major, we don’t have a problem. I’m thinking preventive maintenance is better than the actual repair, but they don’t operate like that. They’ll wait until something completely breaks and then they’ll repair it. But in my mind, they’ll find some blueprint or something to keep from fixing the timing belt even when it does break.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to respond. It is true that your policy provides help with mechanical breakdowns, not maintenance and not preventative maintenance. If the policy were to cover preventative maintenance the cost of the policy would be more than most people would be able to pay.
    Some shops try to build work for themselves by telling customers that some component is likely to break down, so go ahead and repair it now. That may sometimes be true but often is just a scare tactic to get the customer to do unnecessary work at the Customer's expense.
    Remember, should your vehicle break down, the policy does include towing, rental car benefits and will take care of the covered repair.
    We are here to help. Please do not hesitate to call anytime you have any questions.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingTech

    Reviewed Nov. 6, 2016

    ProtectMyCar seemed like it was the best auto warranty provider. I've made a couple of claims, and they went pretty easy. At one time, I had no compression under my car, and it took me about a month and a half to get it done, but the warranty is worth it, and I mostly enjoyed doing business with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Nov. 6, 2016

    ProtectMyCar seemed to be what I was looking for in terms of coverage and price. Everybody that I've spoken to there has always been helpful, very polite, and very nice to talk to. I haven't had any problems and the payments are automatically deducted. Also, submitting a claim is very simple. It could happen in a matter of minutes. I was apprehensive about it after I signed up because one of the places that I have thought about taking my car said that these kinds of places are hard to deal with. People pay them money but they don't come through to help like they're supposed to. But I haven't experienced that with ProtectMyCar at all.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingPrice

    Reviewed Nov. 5, 2016

    When they were trying to sell the warranty to me, they were polite and they got me a deal to sign up with them. Their reviews looked okay and they brought the price down for me. However, it was a horrible process submitting a claim. Once the claim process started, it was very difficult. I even had somebody laugh in my face at one point. So, I was treated very badly. I wouldn't suggest this experience for anyone. It was totally regretful. They fought me tooth and nail over my claim. Even after they decided to accept my claim, they sent out two bad transmissions. My mechanic had to intervene in order to get the third transmission correct. While my transmission was getting replaced, my car was out of service for three months and I just got it back a week ago.

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    Factual basis uncertain
    Verified purchase
    Price

    Reviewed Nov. 5, 2016

    I have a Mercedes, which is one of the reasons why I got a warranty from ProtectMyCar since anything on a Mercedes is expensive. I had a warranty previously with another company and I wasn't that happy with it. So, when I started researching up to get a new one, ProtectMyCar was more advantageous from a pricing perspective and everything I was looking for.

    I submitted a claim 4 or 5 months after I got the warranty since I had a noise in the back of my car. I took it to the mechanic who said that it was good that I have the warranty. He said it was rear differential, which could be pretty expensive. The repair took a few days, which is the only thing that was not so great, but they took care of it. The reimbursement for the rental car was also worked out. So, I've been very happy with ProtectMyCar's service.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments on Protect My Car.Com. We appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Nov. 5, 2016

    I had an auto warranty before that wasn't very good. They never covered anything when I went to the dealer. I wouldn't have another protection plan because I didn't like them but a rep from ProtectMyCar called me and talked me into it. I have ProtectMyCar right now and I'm perfectly happy with it. I just got to the dealer to get my thing fixed and ProtectMyCar paid everything but the first $100.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    Thank you for your comments. We appreciate them very much.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

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    Protect My Car Company Information

    Company Name:
    Protect My Car
    Company Type:
    Private
    Year Founded:
    2005
    Address:
    570 Carillon Parkway
    City:
    Saint Petersburg
    State/Province:
    FL
    Postal Code:
    33716
    Country:
    United States
    Website:
    protectmycar.com