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Protect My Car Reviews

Out of business
4,949,385reviews on ConsumerAffairs are verified
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About Protect My Car

Protect My Car is a premier vehicle service contract provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company aims to provide a hassle-free claims process and ongoing customer service.

Pros
  • All services provided by Protect My Car employees
  • In-house claims process for smoother experience
  • Free oil changes and tire rotations with all policies
Cons
  • Does not cover preexisting conditions
  • Not available in AK, CA, HI, MO, OK or WA

Protect My Car Reviews

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    How do I know I can trust these reviews about Protect My Car?
    • 4,949,385 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
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    How do I know I can trust these reviews about Protect My Car?
    • 4,949,385 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 20 Reviews 2630 - 2780
    Verified purchase
    Customer Service

    Reviewed March 14, 2017

    I used ProtectMyCar when my water pump went out. When I filed the claim, they asked certain questions and wanted documentation. I talked to them online and they were friendly and knowledgeable 70% of the time. There were a couple of people, though, who put me on hold when they talked to a supervisor. But, otherwise, it wasn’t too bad.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingPricePunctuality & Speed

    Reviewed March 13, 2017

    ProtectMyCar was more reasonable and flexible. When I filed a claim, I gave them a call and told them what the problem was with my vehicle. I got a transmission done in my car and they told me straight up to take it to a dealership of my choosing. The dealership will call them and let them know that I needed a transmission. ProtectMyCar provided me the transmission that was basically brand new/rebuilt at a lower price. I paid $1,800 and they paid the other half for me. There were no complications too. I had my vehicle back.

    Their claims reps were very knowledgeable about things. They knew what they’re talking about, were friendly about it and acted like they liked their job. One time I called when my car broke down and I needed a tow. I was basically freaking out as my father was in the car. The rep told me a dude will be on his way and stayed on the line with me for a moment while I waited for the tow dude to get there.

    Making payments for the purchase of the warranty was also very easy. It's automatically drafted out of my account. When I went through a spell where I had to go a little time for not paying some fines and missed a couple of payments, they worked with me on catching up and everything. As of right now, I still have to catch up, but they’re willing to work with me. It's been an overall excellent experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedRefunds & Payouts

    Reviewed March 13, 2017

    ProtectMyCar called me, told me who they were and explained their benefits. My car is old and it's going to need an extended warranty. Also, they gave me a very good deal so I went with them. They're doing an automatic payment once a month on a set date, so it's convenient for me. Also, they've been very good with me when I miss a payment. They didn't cancel my thing or give me a hard time. They said they had roadside assistance but they didn't cover that. I had to pay out of pocket and then, I had to send the bill in and they would reimburse me. However, they never did. Other than that, I don't have any problems with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    We will be in touch again about the reimbursement to make sure you get that taken care of as well.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingPrice

    Reviewed March 13, 2017

    I went across ProtectMyCar online and looked into their plan. I wanted to get a little bit more information on it and ProtectMyCar wind up calling me and giving me more information. It sounded like a good plan, so I went on ahead and took the plan. I've submitted a claim and it was easy doing it. But I probably have to resubmit it, because it's been a while. The claim was regarding my truck, in which I was supposed to be getting an engine. They gave me a price on how much it would cost me for my engine and they brought it down to $3,200. So that was a big information for me. Also, I could find myself a licensed mechanic whom I can go through and they'll pay the auto place.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed March 12, 2017

    ProtectMyCar was the only one that would warranty my car because it was so old. Claim submission was very nice and easy. The reps were very courteous, helpful, polite, and they take their time with me. I liked it. Payment was very easy and I really appreciate their honesty. When I get my next car, I will definitely be calling them. It was a very good experience overall.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind.
    We are one of the few companies that provides protection for older, high mileage vehicles. It just makes sense to protect your investment in your vehicle, regardless of it's age.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPrice

    Reviewed March 12, 2017

    ProtectMyCar is good and recommendable to other people. I was looking around for an extended auto warranty provider for my truck and saw their price seemed to be reasonable so I went with them. I've submitted a claim over the phone and it was easy. The claims representative was good and very courteous. They covered most but there were some things that they didn't cover. Making payments for the warranty was okay for the most part and easy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your very encouraging comments.

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed March 12, 2017

    Protect My Car sold me on their product, that it was a warranty that would cover for damages in the motor, transmission, and if anything goes wrong with it that I wouldn’t have to pay anything. My car is a Jag and Jaguars are expensive to fix but then I had some problems with the car, and I come to find out they don’t fix it, and they negotiate. I can negotiate with my mechanic across the street myself. I don’t need to pay somebody to come in and negotiate. They try to find a cheaper way to do it, but they don’t pay squat for it. The only thing that they did that they said they would do was the oil change. After I found that out, I canceled the payment and I told them that I was gonna report them to Better Business Bureau.

    Also, whenever I've called, I was put on hold and had to wait forever for somebody to get on, and they’re very defensive when I question their practices. I haven’t checked my credit report, but if they’ve done anything to my credit report, I’m really gonna come unglued. Also when I called them when my car broke down, they said the tow truck was on its way. I waited an hour and a half and no tow truck came so I just got another tow truck to take me. Even the tow truck stuff was BS.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase

    Reviewed March 11, 2017

    I called ProtectMyCar the day I used my service. However, there was a miscommunication between them and the shop that I used. Each put blame on the other, so it took a little bit longer for me to get my car on the service. But overall, it's been a good experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help. We were happy to go the extra mle and make sure the miscommunication was resolved and the repair completed without delay.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPriceRefunds & Payouts

    Reviewed March 11, 2017

    I ran into a few problems with ProtectMyCar.com. They didn't tell me that my towing was only five miles per car. I have two cars on them and when one of my cars got towed, I called and just found out that I was limited to two towings. Initially, they told me that I have three towings and my towing was up to 30 miles. They gave me false information and when I did call for the second towing for my other car, they told me I couldn't get that because my towing was used up. They said that I'm going to have to deal with that and have to come out of my own pocket and they have to reimburse me. So I said that I'm not coming out of my pocket because they get paid every month automatically on the 26th. I don't bother the payment. It automatically comes out of my checking account so I don't see why I'm having this problem.

    I'm also dealing with this other people who are supposed to be trying to help me find a better price when I'm taking it to a shop, getting the part brand new a I'm not getting the part brand new. They are sending my part to Napa to get it rebuilt and I came out of pocket with $734. I'm disappointed at them because I'm paying every month and I've been a faithful customer for almost a year and a half. I also tried to get my oil changed and they gave me a runaround saying that they weren't open on Sundays and Saturdays and to call back during business hours. Also, ProtectMyCar is supposed to talk on my behalf in getting a cheaper price. If there's something better off of me to take good care of the dealership, then they should advise me.

    I'm out of $736 which I did not have. It was also bad because there were about four people dealing with my case. We went back and forth and I didn't feel that was cool. I started to say that next month, I'm gonna cut my care off. They said to just think about it and don't just jump ahead. But I'm unhappy right now because I can't get my oil changed. They didn't call for me like they are supposed to negotiate with the guy that want to charge me $1000 for a part that only cost about $600. So, I paid all of it and they were supposed to cover the labor but the labor is ten minutes. All they did was once they got that part, they snap it back in. Also, I asked if I can get my tires rotated or balanced and ProtectMyCar said to come for a balancing too. I've never used that and I asked how does that work. They said to go to a tire place and give them the information. I put in a claim and we paid for it but that didn't work. So, it was not a good thing.

    I went with ProtectMyCar for the limit of towing. The oil change was also a good thing and the way they said they protect us about the high interest and how shops try to take advantage of us when one thing is supposed to be done. However, I didn't see that with them this time. I used them before, but this time I said, "This is straight to the dealership where I got it from." So they didn't try to overcharge me. So, that was fine.

    And then, they found a part that was cheaper. They're saying it's not reading the card so they'll just get it reprogrammed if the reprogram only cost $100. But the guy at the shop said that they can just have the locksmith come down and have it reprogrammed. But then, when he started talking with him, he started talking about MyCar.com. They said I need the whole computer chip done and if that's the case, they should give me a brand new one and not a rebuilt one. ProtectMyCar didn't speak up for me like that. I had to speak up. My husband and I had to go and they didn't even my husband was over there, because he just told them off, "You guys are trying to take advantage." So, it was a big hassle and I just want to get over with it. I did some reviews on that shop and they say that the shop is pretty. But as far as that amount, they could have hanged down, a little bit more down for us.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your providing them.
    To clear up any misunderstanding, your policies provide for emergency tows. We do not "charge by the mile" as you indicated in your comments. We also pay the towing cost directly and do not require that you pay first and then get reimbursed. From your description it appears that it is your insurance company. rather thatn Protect My Car that has those restrictive rules on towing. In fact, a review of your file history shows that you have not requested any tows from us since you took out the policies. We regret that your insurance carrier has made it difficult for you to get a tow when you need one.
    Most people have towing benefits both through their insurance carriers as well as through the policy with Protect My Car. com. Please refer to your policy booklet for details or call us anytime to get help in understanding your benefits.

    We thank you again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingSales & MarketingRefunds & Payouts

    Reviewed March 11, 2017

    I wasn't very satisfied with the service of the first claims rep that I talked to. His name is David and he acted like he didn’t know what he was doing. He was trying to pass on bad information. We called right back and the guy that answered the phone tried to act like David wasn't there. We told him that we just talked to David and it hadn't even been two minutes so we know he's still in the office. And then the guy said, "Oh, here he is right now" like he had just walked up, which I found as wishy-washy.

    David could have just came clean and upfront with us because the repairman had already told us on our end that he had a transmission with a three-year warranty on it. And David wants us to take a warranty for one year. But as soon as the one year is up, if anything happens, then we have to come completely out of pocket again. But when we talked with the other person in the office at ProtectMyCar, he said, "No, that's not the way it works. The only thing you will be responsible for is the labor. That's the only thing you'll be responsible for because the warranty that’s on it is already three years. And not only that, we have a contract with you guys.” He broke it down and explained everything to us. But with David, he was trying to do a scam job. Overall, I'm satisfied with the ProtectMyCar but I'm not pleased with some of the personnel.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your providing them. They really do help us know how we can improve our services. We regret that you had a negative experience with one member of our staff and we are very happy to have resolved the issue and that the repair was completed to your satisfaction.
    Please do not hesitate to call us anytime you have questions or just need help. We are always here to do just that.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed March 10, 2017

    Submitting a claim to ProtectMyCar.com was easy. They did help me fix my car. And I also used the road assistance once. So far, I’m happy with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed March 10, 2017

    I went to Nissan, where I get my car serviced, and they told me that I needed to get a transmission. So I went to put in my claim with Protect My Car, and it took me about two weeks to get my car fixed because I couldn't get it approved. They were gonna send somebody out to do a check, the same check that Nissan had done to see if I really need a transmission. Then they said that they were not gonna use a transmission through Nissan, but they were gonna send me one which took a little longer.

    I'm only authorized to rent a car for seven days, and I end up not getting one at all because it took too long for me to even get approved. If I would've gotten the transmission through Nissan, I would've had a year warranty on the transmission. So right now, I don't have any warranty with Nissan and I feel like I'm out there in the wind, that if something happens and I have to get back and get another transmission, I'm gonna have to wait again.

    I wasn't too pleased with this second go around with getting service. Once I got my transmission done, I still heard some knocking and found that it was my bearing. I asked the guy that checked to see if it was covered and Protect My Car said it wasn't, but he said they were rude and I apologized for that on their behalf even if I didn't have anything to do with that. Also, it didn't make any sense for them to send a guy out to use the Nissan machine to check to see if I need a transmission but the guy said that it was their policy.

    They had to get my report because I was trying to get my car serviced and the guy asked me why I got my transmission done first back in May of last year. I told them that I was doing a regular service and Nissan said that I had to get it done which was in the book. He said that I didn't need to get it done based on the fine print so I told them that I went by what Nissan told me and I wasn't at a shady mechanic. I also got my air conditioner done last year and didn't have any problems with them. They were very helpful and everybody was very nice so I thought this transaction will be just the same.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It is our policy to have an independant specialist examine the transmission for the simple reason that we do want the repair done right the first time. This is not a reflection on the dealership you went to. It is simply good pracice to protect policyholders.
    Also, we warrant the parts we provide for twelve months or 12,000 miles, so you have that protection as well.
    We were happy to have helped with both the A/C and transmission repair. It did save you over $2,500, almost three times your investment in the policy. Best of all, we are still here to help you when you again need the help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed March 9, 2017

    I like the fact that ProtectMyCar covers the whole car. Submitting a claim is pretty easy. I call and they tell me to get with my mechanic and have my mechanic call them, and then I agree to the work and pay my share. However, I'm still having problems with the claim on my transmission and I'm wondering if it's a bad transmission. The company went and found another transmission. I paid for half of it and let the mechanic put it in. Then there was supposed to be another part that went wrong, so I paid for half of it and got the mechanic to put it in. It's frustrating right now and I can't keep paying and paying. Other than that, I've had a good experience with ProtectMyCar and I would recommend them to a friend.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We have been working diligently with the shop to get the transmission issue completed and we do know how frustrating repairs can sometimes be. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed March 9, 2017

    My experience when submitting a claim with ProtectMyCar was nice and easy. When the engine light came on, I called them and their rep took care of the rest. I sent the car to the repair shop and they told me how to get it fixed. They fixed my car and it was a good experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    CoveragePriceRefunds & Payouts

    Reviewed March 8, 2017

    I was trying to find companies before that would basically help me save money as well as do the things that need to be done for it, and I ended up with ProtectMyCar. They're awesome and I’ve been with them since 2015. I’ve had two different kinds of claims. The first one was paying so much of it and what the insurance will cover. But the one I have now is a lot better because even though it’s costing me a couple bucks cheaper, they’re splitting the bill in half. So whatever the bill comes out to, I only pay half of it. So, if it’s extremely expensive, I don’t have to come out with the whole balance.

    I have my booklet and I do my reading, but I didn’t know that the company either helps or covers the expenses as far as the rental. I didn’t know any of that. So I had a rental for six days and I paid out of my pocket, in addition to the fees and everything that built up from the work that needed to be done. So now that I’m aware of that, I'll call them to see if they had my information as far as my receipts that I submitted on Friday. In summary, it's affordable, rewarding and very helpful.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.
    Your policy does include towing, rental car benefits and 24/7 Roadside Assistance. We will get in touch to go over those detalis with you.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed March 8, 2017

    I was caught at a time where I started having problems with my Mercedes and ProtectMyCar seemed like a good idea at the time. They told me what the cost was and how much my monthly commitment to them would be. It sounded reasonable to me so I agreed. Filing a claim is not difficult and I normally do it over the phone. ProtectMyCar is a company that will purchase the parts and will negotiate labor cost with the repairer to bring the cost down. That was one thing that I didn't understand until I went to use them.

    When I filed a claim, interactions with their reps were very good. They brought a couple of things to my attention. My car is very intricate and not everybody knows how to work on them. I had bad experiences in the past so I usually take my car to a specialist. But they were charging me double the rate for the parts and would not negotiate what the car people were trying to negotiate. When ProtectMyCar called me back I was told about the overcharging of parts and that they couldn't do any business with the specialist. In the end, I was offered $100 to go towards the cost that I had to pay for the car. All in all, it's been a positive experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    We were very pleased to have helped you so much with the recent repair and look forward to doing so again when the need arises.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims HandlingCoverage

    Reviewed March 7, 2017

    Having an auto warranty sounded like a really good idea and the guy sold me on getting one from ProtectMyCar. I set it up to be automatically withdrawn from my account every month. However, it was not explained very well. Their roadside assistance was terrible because they wanted to tow to a small engine repair shop at first and then I found out they will only pay for 10 miles. Also, it didn't cover trailers. Nevertheless, the rental coverage is okay - they said they will cover up to $30 a day for three days. Also, the maintenance deal was easy to use.

    I have filed two claims with them over the phone. I had a motor blow up in Kansas and the original estimate from the Ford dealership was $8000 which was supposed to cover everything, including the water pump and plugs and exhaust manifold. The first thing that the company wanted to do was put a used motor in, but the Ford place wouldn't let them do that. So they ended up finding a cheaper motor with not even half the warranty and I still had to pay half of the original estimate. Then when I went to pick up my truck, I still had to pay for the new water pump, the exhaust manifold set and the spark plugs. They also still haven't settled the claim for the motor back in November of last year. I had to get a rental car and emailed them the receipt, but I haven't recovered any of that yet.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase

    Reviewed March 7, 2017

    My car needed a manifold and it came through for me. I was inaccurate on the fact that I needed to pay ProtectMyCar but once I paid them, my repair was done. It worked out perfectly. I love that I could pay on a day that I’m able to. ProtectMyCar has a great service.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    CoverageRefunds & Payouts

    Reviewed March 6, 2017

    After doing some research on ProtectMyCar and compared them to several others that provided extended car warranty, they appeared and sounded to be the most professional and knowledgeable about their industry. When I was signing up for it, the monthly payments started off at a ridiculous rate and I told them there's no way I can do that. After about half an hour it went from $199 a month all the way down to $59.99 a month. I thought it was pretty interesting because of the fact that they were willing to come so far to sign on. I did it but truth be told, every month I see the $60 taken out, I cringe.

    After three months of being enrolled with them, I had to use it once when I had to get work done on the underneath my car. There was a rattling noise that I couldn't figure out. When the service costs were sent over the Progressive, it was told that that was not covered. I followed up after the service center told me that it was declined because I didn't want to pay money out of pocket and I just knew I had this wonderful insurance company that was taking my extra coverage.

    I ended up paying something close to $2,000 out of pocket for what was needed to be done. I was very disappointed. It was not made clear to me when I enrolled what was covered and what wasn’t. But since it is a used car, I do need to keep the coverage at this point. God forbid I cancel it today and next week something happened and shame on me. But I am desperately trying to sell my car and as soon as I do that will be the first thing I eliminate for sure. I advise anyone in my situation looking for extended warranty coverage, to do their homework, verify it 10 times over. I didn't do my due diligence. I would never recommend them to anyone.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We were very surprised at them but do appreciate your providing those comments. First of all, thank you for being a policyholder since July, 2016. Your first claim was filed five months after getting the policy and that claim was covered by the policy, saving you almost $800 on that suspension repair, more than twice the premiums paid in at that time.
    The second claim was for replacement of brake pads and rotors. As you no doubt reviewed in your policy, the coverage is for mechanical breakdowns, not wear and tear items. The water pump is a covered component and that repair was handled under the manufacturer’s warranty.
    Our policies are intended to help policyholders with mechanical breakdowns, which are almost always unexpected and very costly. Maintenance of a vehicle is something you can schedule and plan for financially. To keep the policy cost down and provide help for unexpected breakdowns, vehicle breakdown policies do not cover the cost of maintenance and wear and tear items. Adding these services to a policy would make the monthly cost of the policy too expensive for most people, especially for those on a budget.
    We hope that upon reflection you will see how much you have already saved with the policy and that the decision to protect yourself with this policy was a good one that has saved you a great deal of money.

    Again, thank you for your comments.

    Verified purchase
    Price

    Reviewed March 6, 2017

    It's been an awesome experience with ProtectMyCar. I take my truck to the dealership who then submits my claim. I pay my portion and once the work is done, ProtectMyCar pays their portion. Also, the price is affordable and payments are very easy to make.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help.
    Our goal is to give every policyholder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Claims HandlingPrice

    Reviewed March 5, 2017

    Submitting a claim to ProtectMyCar.com was difficult at first. After I filed my claim, they told me that because my motor had burned up in my pickup, I needed maintenance records of oil changes. Since I change my own oil, I never keep record. The only thing I ever write down is the mileage, so I know when to change it. And because of that, they wouldn’t fix my pickup. I don’t know if it was an oil leak because the water pump went out and caused the engine to overheat and burn up. I was frustrated at that point, and going to cancel it then they offered to pay half of the cost, which was better than nothing. I had to wait until I got my income tax and now, we’re in process of getting it fixed. Making payments for the warranty was easy. They just took it out of my account every month. The payments were at $67 and then dropped down to $55 when I went to the 50-50 plan. Paying the premium was the easy part. The hard part was getting my truck fixed.

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    Protect My Car
    Response from Protect My Car
    Thank you for providing your comments. The policy does require that you maintain the vehicle and keep maintenance records. The repair estimate from the shop showed the vehicle engine had burned up due to lack of cooling and a leak in the oil system. The severity of the problem suggests those conditions existed for some time prior to the engine burning up.
    One reason the policy requires proper maintenance and records is to avoid what you experienced. You changed your own oil but were unaware that the cooling system was not functioning and that there was a significant oil leak. Driving the vehicle in that condition caused the engine to burn up. Had you had a professional mechanic take a look it might have avoided that result.
    Despite those issues, we agreed to help you with the cost of the repair rather than deny the claim outright. We are glad to have been able to assist you and encourage you to do proper maintenance on your vehicle and have the vehicle examined regularly by a professional mechanic to help avoid repairs such as this in the future.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePricePunctuality & Speed

    Reviewed March 5, 2017

    I was trying to get quotes on extended warranty from other companies for my car, and I fell upon ProtectMyCar online. After I put my info in, I was contacted within two minutes. It was real quick. The sales representative was very informative and I had a good experience with him. He took and answered all my questions and gave me a price. He signed me up right away and gave me a number to call back to give him the exact mileage that I had on my odometer. Once I got home, I called back, gave him my mileage, and everything went well there.

    Within two and a half months, I tried filing a claim because my engine went bad, and the claim ended up being rejected. Even though I had my receipts for oil changes for the past year, they wouldn't accept them. I tried going back to the shop and seeing if they had a record of it themselves, but this shop does handwritten receipts. They put the service, the price, the date, and the car info, but they didn't put the mileage when the car went in. That was three receipts, and one of them was done at a Honda City dealership at LA, where they had everything recorded on their computer, so they just gave me a printout. That one had the mileage, but the others didn't. They wrote down the mileage that they had on in-house records and signed off on it, but ProtectMyCar wouldn't accept them. I went back and forth three or four times.

    Finally, I gave up and was rejected on that first claim. There was nothing that they told me they could do because I thought it was unfair as I had done everything that I had to. I had my oil changes and took the car to the shop, but they didn't put the mileage on the firsthand. So when I was having this problem, I went back to the shop and that's just how they do their receipts. After that, my car was at the shop and was done for almost two months. While it was at the shop where they told me I needed a new engine, they also found that the rack-and-pinion was bad, so the shop called ProtectMyCar to tell them that I was going to need a rack-and-pinion, and it was covered under the policy.

    First, they rejected it saying I had to have the policy on enough time, which was already four months by then. Well, I haven't driven a thousand miles or more. Then I called back and argued that according to their policy, it says “either”, “or”. So, it's either the time goes by or I drive over a thousand miles in order for the policy to go into effect. They took a look at it and they ended up overturning that one. So they took care of me for the rack-and-pinion. I just had to pay the $100 deductible, and I did.

    That's the only problem I had with them. After they rejected me there, I thought of cancelling. It doesn’t matter if it's a problem right away or a problem down the line, two or three years from now. They were supposed to take care of it. The only reason I kept them is because I've heard back from the shop within a couple of days and they told me that I was going to need the rack-and-pinion because it had a leak. And upon more research, that was going to cost about $1500 to $2000.

    I'm sort of happy that the rack-and-pinion was taken care of, but that usually goes with the policy. That's what it's there for. But I wasn't satisfied about the engine because it wasn't cheap. It was a really expensive repair. It ended up costing me $8000. Maybe I didn't check with my records. I wasn't sure that they did put the mileage when I went and got the oil changes. But at the same time, it wasn't really my fault. Now that I know this, I'm going to make sure that all the info is right on the receipt and everything is legit. So if I ever have this problem again, I have it on my record straight enough.

    Thanks for your vote!
    Verified purchase

    Reviewed March 4, 2017

    I love ProtectMyCar. I thought they weren't for real but I see they're excellent service. There was another service I was trying to get in contact with but they wouldn't help me out. ProtectMyCar got in contact with me and helped. Submitting a claim goes well, I do it over the phone, and whatever I need help with they helped me out. They would take down my information, how many miles is on the car, what's the problem with the car, then they have to search and see who will help me to get my car fixed. They contact me back and let me know and tell me the portion I have to pay and their portion to pay. Then they tell me how long it's gonna take for the car to get back on the road and running. It's a great process. I've already used the towing once. Also, they've worked with me for the payments.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    CoverageRefunds & Payouts

    Reviewed March 4, 2017

    I needed a warranty on my car because my warranty had expired. Signing up for Protect My Car wasn't that bad. I was expecting it to be a standard warranty but it only covered a percentage. Nothing was explained to me when I first got it. My car only has 10,000 miles on me, which is pretty new, so I figured I should be good to go because I just put a transmission in it not that long ago. However, the people did the job wrong and I didn't have any idea about it until after so many miles.

    Last time I needed a warranty, my transmission cost $2,100 and it was covered as an extended warranty. But this wasn't like that. The way the book was worded was very deceitful. They made it look like they're going to make sure that I get 25% off on whatever repairs are going to be done, meaning that the repairs would be covered and in addition, I am going to get 25% off. Had I known ahead of time, I would've gone out and tried to get a different warranty. It was a shock. I spent money on this transmission three times and it set me back. It’s still coming out of my credit card and it’s going to do so until the whole thing is paid up. I was not satisfied with it at all. There was also a big clash between me and the shop itself. We had a difficult time working together.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Coverage

    Reviewed March 3, 2017

    My experience with ProtectMyCar has been going okay so far. They’ve been generous and they got the work done on my car. I had to put a transmission in it right after I purchased it. They covered it but it took a while for them to get the parts in. When I took it to a transmission person, he was going to put some parts in it but ProtectMyCar said they couldn't do that and that they had to buy their own parts and put their own oil in it, which they did and it’s running fine now. However, I had to go into a big expense to have it put in. They covered all of it but I had to pay my portion of it.

    ProtectMyCar was the only one that notified me at the time and it’s just by the goodness of God that I got it. Because right after that, this happened on my vehicle. I would have been out of a vehicle and I love the vehicle. And then after that, we had hail damage done out here and my car was hit hard. So I just paid it off. If it wouldn’t have been for the transmission, I would have probably got another vehicle. I wish though that I wouldn’t have to wait so long, because I was out of a vehicle for over a month. So I had to depend on my son, to have him let me borrow his car on weekends, because that was the only time I could get anything done.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.

    Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed March 3, 2017

    I went online and filled out a Toco Warranty which was request for a quote. I got phone calls from several different companies making offers. When ProtectMyCar called, they explained the package, what the coverage and the cost were, the incentive they have at the time, and the benefits to veterans. Everything they mentioned seemed to be very good so I did a quick little Better Business Bureau review and it came back looking decent. Because of their cost and coverage, I decided to try them out. I have the Ambassador Elite warranty and it's a month-to-month warranty set up so I figured I cannot go wrong. It covers 50% of all the parts as well as all the labor for repairs.

    Their reps are very courteous, polite, informative, and effective. When I called to inquire about submitting claims, the guy I spoke to explained the process and asked if I had any other questions. The claims process is simple. So far, the only thing that I've used is for a repair. We call the number then I show my card to the auto shop and ProtectMyCar calls and sets everything up with the shop. Everything's taken care of that way so it works well.

    ProtectMyCar has been very responsive on the last repair I had on the vehicle. We called them and explained the repairs I needed to happen to the vehicle and they were okay as far as covering the portions that they were supposed to cover according to the warranty. Moreover, making payments for the warranty is also very simple. All I did is set up autopay through my bank and it automatically comes out. So, it's been a very pleasant experience and I would definitely recommend ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed March 2, 2017

    I talked with ProtectMyCar, and felt confident in using them, so I decided to go with them. I'm in the middle of a claim now where the engine went out in my Volkswagen and I had a complete engine replacement. I drove 36 miles with the new engine, and a couple of hours later, that engine went out too. I called them to pick it back up as I was on the side of a highway with my three-year-old during rush hour. And since it was still under warranty, the company that supplied the engine had to replace it and pay for the labor. It's still in the process, but dealing with them has been good.

    The shop that I chose to work with was not so wonderful, but the claims reps have all been really positive. We had a weird thing happen where they weren't able to get a hold of the shop that I was working with, so I had to three-way call and work between them. But after that, we got it under control and everybody got their stuff done. Everything went smoothly and I tell all my friends about ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    We are very glad to have helped you with the engine replacement, especially under those circumstances. Best of all, we will be here to help you again when you need that help.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServicePrice

    Reviewed March 1, 2017

    Because of the personality of their rep that I was talking with who had answers to my questions, I went with ProtectMyCar. It was not too long after I subscribed to it that I had a claim. It was quite pricey and I was really happy that I had the warranty. During the process, there were seemingly a lot of conversations going back and forth between ProtectMyCar and the repair shop. And then there was some confusion at the end because it was billed to me. When I called the repair place, I told them, “Wait a minute. This was an agreed price on my aftermarket repair program. So, I think you need to be talking to them or look at your records.” And they never called me again and I haven’t received the bill, so perhaps it was all settled. I would definitely recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed March 1, 2017

    I have a BMW and got an auto warranty for it provided by ProtectMyCar. Making payments was very difficult at first because it was more than what I could afford and I am going through an unsettled divorce case. I wanted to cancel the whole thing but ProtectMyCar dropped my payments to something that was a little more reasonable and within what I could afford. So, it's not hard at all now.

    Submitting claims wasn't difficult at all because BMW submitted on my behalf. I called and instead of me making the claim, BMW was willing to go ahead and do it, as they have done so many times for the other ones, because they were there working on the car and they had all the information. I had a claim that Protect My Car turned down. They said they covered the wire to the door actuator but they didn't. However, they covered the one for the high-pressure fuel pump.

    The process gets a little bit lengthy. It took them two days to decide on whether they were going to pay for it or not because it has to be approved. I can understand that if it was a third party maintenance group maintaining the car but this is from BMW and they should have taken BMW's word. I wish that that was a little bit faster. But ProtectMyCar seem to be a pretty reliable company. Chances are I will not deal with them directly. I would have the servicing organization do it because they have more information about what is happening with the car and all the information that Protect My Car will need. But I'm grateful that they covered my situation so I can't say anything bad about that. Overall, my experience was very good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We are very pleased to have helped you with the recent repair. That repair was not strictly covered under your policy. However, we have always taken pride in doing the right thing, not just doing things right. We recognised that you needed additional help and were happy to provide that for you;
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed Feb. 28, 2017

    Submitting a claim to ProtectMyCar is pretty easy. Once I take it to the dealership, they tell me what's needed. I let them know and inform them that I have the extended warranty on my vehicle. They get in contact with the company. Then they call and let me know how much they'll pay and how much I have to pay. As soon as I pay my portions, I go and pick my vehicle. Once they’re done, we sign the paperwork, they fax over my signature, and then they cover the rest of the cost. The representatives are always helpful too.

    They also take out the payment right out of my account. When I need to make any payments on my behalf, I just give them my card number and they deduct it to my card.They're very helpful, courteous, and pretty dependable. I’m pretty satisfied with them so far - overall, good service since I've had it. I got a buddy who just purchased a BMW and I told him that he might want to call my company to see if he wanted to get involved with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.

    Verified purchase
    Claims Handling

    Reviewed Feb. 28, 2017

    My wife went online and looked up for a car extended warranty, and she decided to use Protect My Car. They did a good job within a sufficient time handling a claim, and put a motor in. Everything worked out real good. She’s probably going to need a converter for the car and I don’t know if that’s covered.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed Feb. 5, 2017

    ProtectMyCar got my information from the dealer where I bought my car and they contacted me. I signed up with them and submitting a claim was pretty easy. It wasn’t that complicated. I’ve only had two so far and both have been okay. I called, they gave me the information, and they helped me out. It was a good experience. However, for the roadside assistance, I didn’t quite understand very well how many times I get towed in a year or how many miles I'll get covered because I used it twice last year and I had to pay the second time. That one was a little bit of a concern because I asked many times but it wasn’t clear.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one We are very pleased that we were able to reduce your repair costs and help make the coverage more affordable. Best of all, we are here to help again when you need us.
    We will be in touch to answer your questions regarding the Roadside Assistance benefits.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments

    Verified purchase
    TechPrice

    Reviewed Feb. 4, 2017

    ProtectMyCar gave me a very good offer and explained what I was entitled to very well, so I went with them. I've been with them for five years. I still don't know everything about it because I don't deal with it on a daily basis, but the price was fair. The payments for my warranty comes right out of my check, so I don't have to worry about it. It has been a very good service since I got it. It's easy to use because I don't deal with all that system. For repairs, I just give it to whoever will accept it. I used it once and had no problem with it. I didn’t have to do too much. I just gave it to Dodge, the dealership, and they did everything for me. In fact, the dealership was charging a little more than normal, and ProtectMyCar still did everything they said they were going to do. My experience with them has been very good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer Service

    Reviewed Feb. 3, 2017

    I got a call from ProtectMyCar and went with them for their very good rate. I've been using their services for close to a year now and it's been a very good experience overall.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Feb. 1, 2017

    The guy from ProtectMyCar sounded more legit than the other guys so I got a warranty from them. I was happy with it until I had to use it for my F-150. A part in the cylinder head broke and the dealership turned in the claim. ProtectMyCar processed the claim really fast but it felt to me like they were trying to get out of covering it by making up excuses. The part that was broken was covered, but since a non-covered part broke and caused that covered part to break, they said they couldn’t cover it. They ended up paying $500 and I had to pay $3,000 which is almost as much as what my plan for ProtectMyCar costs. I wasn’t happy about that and I almost canceled my policy but I'm gonna give it the benefit of the doubt just in case something else ever breaks and I may need them. Hopefully, the next time I use them, they will cover more. They did help out a little bit but I just felt that they could’ve helped out more.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very glad we were able to help you with your repair even though it was not a covered repair under your policy. While we do have to treat all policies the same in terms of coverage, that does not mean that we cannot treat you as an individual and help you on even a non-covered repair when the situation required it. That's why we were happy to help you so much with good will assistance on the repair costs.
    Please let us know if you have any questions or if there is any way we can further assist you.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed Jan. 31, 2017

    Every time I had an incident, ProtectMyCar reps were very nice and their claims process was very good. So far, I'm very satisfied with them. I had an excellent experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Great comments, and we thank you for providing them. Good peace of mind is what this coverage is all about. We are very happy to have been able to help you with the repair to your vehicle. With just a $100 deductible it really makes sense to protect yourself against these very expensive repairs.
    The best part is, we are here to help you the next time you need us as well.

    Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Jan. 30, 2017

    I had a bunch of auto warranty companies calling me but they wouldn’t send info to me because I didn’t want to give up any personal information over the phone. ProtectMyCar was the only one who did so I used them. Then I blew the motor of my truck. I called the 24-hour tow assistance and they sent a vehicle out to pick up my truck and took it to the mechanic shop I use. The lower end of my motor was bad so I made a claim and they sent somebody out to look at it all the way from Florida. They saw that it was nothing that I’ve done because I had all my paperwork. And that’s what they wanted to verify, that I kept up my end of the maintenance, which I had. They looked into it to make sure my stuff was right. They told me to keep all my receipts which I did and everything went smooth. They educated me enough in case something happens. I was very satisfied with it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for your comments.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
    We are happy to have helped you with that repair and are very glad the policy helped you so much.

    Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Jan. 29, 2017

    I was looking for auto warranties and ProtectMyCar was the first to give me response. I called in when I got the flyer and talked to one of their agents who set everything up. I had no problem submitting a claim and it was all good. I take the vehicle into the shop and they handle the claim from there. As long as ProtectMyCar all pay them, I'm all right. Paying for the warranty is real easy and they take it out of my checking account every month. My overall experience has been very good and helpful.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We are glad we were able to make the premiums comfortable on your budget. Rest assured we will be here for you when you need us.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for your comments.

    Claims HandlingSales & Marketing

    Reviewed Jan. 28, 2017

    I recently had my truck repaired and in accordance with my contract with USCG certain portions of the repairs should have been covered. My claim was denied. My truck has had a snow plow on it since I owned the truck and when I entered into the repair contract with USCG. While discussing my claim with a USCG representative he mentioned that my truck has a snow plow on it and that was a modification and that would be grounds for a claim denial. So now it became evident that they would deny any repair claim now and in the future due to their interpretations of a modification to a vehicle. So USCG should not have entered into any such contract with me if this is the case. They have accepted my payments and would continue to do so in the future. I consider this business operation fraudulent and a scam. I am reporting this as a warning to others so they will be cautious to enter into a repair contract with USCG.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Claims HandlingCoveragePrice

    Reviewed Jan. 28, 2017

    ProtectMyCar seemed to be the most affordable warranty, so I went with them. Purchasing the warranty was easy. I called them up and talked to a representative. I filed one claim, took the vehicle in, and discovered it needed a new engine. I let ProtectMyCar know, but it was five months after the car being in the shop and me threatening to file a Better Business Bureau complaint because they weren't going to fix it that they finally sent an inspector out there. They put a used engine in there, and now the check engine light’s on and I'm about to have to file another claim that they'll probably try to get out of.

    In addition, when I was getting ready to file a complaint because they were taking so long, they tried to tell me that I might not have gotten an oil change. They say, "We cover this, but we don't cover that," and that’s not what it says in the policy that they gave me. There are all kinds of disclaimers that go along with the warranty that they didn't tell me when I was buying it. I hope they deliver on the promise that they gave. I purchased the warranty to have peace of mind knowing that my daughter would be in a vehicle and that if it broke down whenever she goes to college, she could take it to any shop that she needed to and get it repaired. And, that’s not the case. It was a difficult experience.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Jan. 27, 2017

    I was happy with how ProtectMyCar processed my claim on my radiator. I have had them for a long time now and I like that they've broken down my payments and it has helped me out a lot. They also gave me a little booklet to tell me what's covered and what's not, and I've never had problems when I'm getting something fixed. I've been paying for it for over a year now, and I'm comfortable with my payment terms. And if my payment doesn't go through, I'm glad that they'd call and let me know.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one We are very pleased that we were able to reduce your repair costs and help make the coverage more affordable. Best of all, we are here to help again when you need us.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Jan. 26, 2017

    I liked that ProtectMyCar was a little bit more reasonable for down payment. I called and talked to somebody who let me know what was the down payment, the monthly payment, how many payments would I make, and how much I would get on it. I did my research a little bit and theirs came out better than the other ones. When I filed a claim because the heat in my car wasn't working and I couldn’t afford the payment, the process worked out really smoothly. I sent it to my mechanic and I had no problems with them paying. I love ProtectMyCar. It works for me just fine and I really like their customer service. They were courteous and worked with me without giving me any problems. I would recommend them to a friend.

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    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingTechPrice

    Reviewed Jan. 25, 2017

    My plan with ProtectMyCar comes with a free oil change in a year but the last claim we had was so bad. I filed a claim with ProtectMyCar. I got quoted one price but it was another price. It took a good little while for them to get the paperwork done and for me to get my car back. The timeframe when my car supposed to have been fixed and the part when it was supposed to be there took about two weeks when it should have been three days. The dealership went ahead and lend us their vehicle because we needed the vehicle bad. They put us in a van not at first, but later on. It was very aggravating.

    I need to get my car done because my door won't slide on my van. Part of the parts would fit and then half of them wouldn't fit so they had to resend it. It was a mess. I'm trying to figure out what they cover and how long I will take. My husband needs to get to work every day and so he's just been driving it like it is. I was about to cancel the premium, but when I called, the guy talked me into keeping it. Even the dealership had a hard time getting their payment from ProtectMyCar. It's even a week after we already got our car back, they still hadn't received payment. Right now, I’m okay with it. I just want it to get the service I'm supposed to get and not get so frustrated dealing with everything.

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    Factual basis uncertain
    Verified purchase

    Reviewed Jan. 24, 2017

    I've been using ProtectMyCar for about eight months and they seem to have a really good service. They're doing a little engine work on my car and everything's good. I will recommend them to a friend.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Jan. 21, 2017

    ProtectMyCar didn't cover the last claim that I put in. It was for the blowing fan, and it wasn't covered under my policy. But I haven't had any major problems with them. Everything seems alright, though it seems these people need to be diligent.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Jan. 20, 2017

    When I submitted a claim with ProtectMyCar, the initial repair person who I went to deal with and was trying to get excess money out the deal by telling me some lies. I checked back with ProtectMyCar and they said it wasn't true. So I went to somebody else and when I did, the whole transaction went through smoothly. I don't have any problems with ProtectMyCar and my experience with them has been pleasing, but I don't exactly know what's in the policy. Once I received my paperwork, I just scanned over it. There’s been a lot of times when a situation came up and I didn't think about ProtectMyCar. I had some brake work and rotors done which cost about $700. I don’t know if ProtectMyCar would have taken care of it or not because I don’t know if that’s in the coverage. I know that major things are such as the transmission and AC because I had my compressor done for my car, but other than those I don’t think much about anything else.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We are glad we were able to resolve the issues you had with the repair shop and help you with your repairs. As always, of course, please do not hesitate to call us if you need any help understanding the coverage specified in your policy. We are here to help and make sure your experience with Protect My Car.com is a positive one.

    Thanks again for your comments. We look forward to hearing from you any time you have any questions.

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed Jan. 20, 2017

    ProtectMyCar was the first auto warranty provider that I checked and I liked what they offered. Submitting a claim with them was a great experience. It was very easy and I had no issues. Once I called in, they told me how the claim will work. It went through the process and it was fine. ProtectMyCar was a good choice of mine and I would definitely do it again. It was a good expense.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Claims HandlingTechPunctuality & Speed

    Reviewed Jan. 19, 2017

    Submitting a claim with ProtectMyCar was not difficult. I have no complaint about the last time because it was very simple. It was for an oil change. However, one week before that, there was a problem. It took a lot of time to make an argument with the technician. We've been back and forth. What happened was the auto garage people denied to talk with ProtectMyCar. They said, "No, no. We are not wasting our time. You want to solve the problem, you solve your problem. We will not help you." They are working and they're tired. That's why I decided to terminate the contract at the time. I don't like the type of the dialogue in the repair shop. It should be easier and smooth. They have to make the easiest way for communication when talking with the technician.

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    Factual basis uncertain
    Verified purchase
    Claims HandlingTechPrice

    Reviewed Jan. 19, 2017

    ProtectMyCar is slightly over the other carriers in price. When it comes to submitting the claim, it was easy. But getting it paid was not. I've submitted claims and they were approved. But when it was time to pay, ProtectMyCar kept giving the dealership wrong credit card numbers that wasn’t going through, and none of them was approved. And it was only a few hundred dollars. Where are they getting these credit cards from if none of them are going through? They eventually got it right, but we had to keep calling them back and I had to sit there the next hour for them. It wasn’t good at all. But if they send me a copy of my benefits, that might make me a little happier if I can use something else.

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    Factual basis uncertain
    Verified purchase
    Claims HandlingPrice

    Reviewed Jan. 18, 2017

    I had my transmission went out in 2014 but ProtectMyCar didn't pay a dime. That cost $3,300.00. My transmission messed up again in 2016 but it wasn’t the same thing. They paid the $600 that the part cost, but it was $1,500 in all. I did everything to see why they denied the claim but I've had enough so I dropped them. I am very upset and I'm tired of them. That is over $4,000 that I had to put out even though I had ProtectMyCar.

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    Factual basis uncertain
    Verified purchase
    Claims Handling

    Reviewed Jan. 18, 2017

    Based on the cost and the things that they cover, I signed up with ProtectMyCar. I have submitted claims twice and so far, there were no problems at all. I just let the dealership know that I have a warranty from ProtectMyCar and they handle it from there.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Jan. 17, 2017

    I saw a friend of mine who sells and leases cars. She and I sat in her office and negotiated with ProtectMyCar for the extended warranty. I bought it at 60,000 miles and I have it until 120,000 at no cancellation fee if I want to cancel. I negotiated no deductible and I’m paying a monthly bill of $60. All in all, that was pretty good. However, it was a matter of what was covered by the warranty.

    When I submitted claims, some things work out well and others do not. There are certain things that you would think would be covered, but they pick and choose little bits and pieces that they will cover and will not cover. I negotiated oil changes throughout the whole period. I was doing synthetic oil and all of a sudden, they’re not going to cover synthetic oil. Now, I got a notice that ProtectMyCar is raising the cost that I’m paying every month for it, which I’m not really happy with. When I left something on in my car and it wouldn't start, I used ProtectMyCar's 24/7 roadside assistance. They responded but it took a while for someone to get to my house. The person they sent wasn't a high-quality person, but that was okay. He jumped the car and got it done.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Jan. 17, 2017

    Whenever I take my car in to get repaired, I'd see if the repair’s covered or not. If it is, then ProtectMyCar would take care of it, minus the deductible. It's a pretty easy process and I usually do the claim over the phone.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase

    Reviewed Jan. 16, 2017

    I was told ProtectMyCar was going to be a little cheaper so I decided to go with them. It was easy to make payments for the warranty.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Claims HandlingTech

    Reviewed Jan. 16, 2017

    My dealership submitted my claim and it was fairly easy. I'm satisfied with ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for your comments.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Claims HandlingPrice

    Reviewed Jan. 15, 2017

    I had a bad experience with ProtectMyCar. I have an ’05 Mercury SUV and its transmission went out. It cost me $2,400 and all they did was pay $1,980. I am not satisfied with that and I don't think the way they handled my claim was right. I’m still with them, but I have no reason to recommend them.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Jan. 15, 2017

    My experience in filing a claim through ProtectMyCar was a little different. At first, it was difficult because they told me that I could take it to any shop when I was trying to get an oil change. But not everybody takes ProtectMyCar or the credit card over the phone. And then, all of a sudden, I found out that my transmission went out on my car, and I was having a little bit of problem with that. The first time, they sent a bad transmission. And it was taking a while, so I ended up having to pay for a rental car. And for that, they give you a certain amount a day, and that's what I used. They did reimburse some of my money back. So it was a hit and miss. I didn’t think that I would be paying as much as I did and it took longer than I expected it to, but it was okay. It did save me some money.

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    Protect My Car
    Response from Protect My Car
    We thank you for your comments. We very much regret that problems occurred with the shop's repair of your vehicle. We use the same suppliers that dealers and shops use and count on the supplier and the repair shop to inspect the parts before installing them. We warrant those parts for 12 months or 12,000 miles. It is unfortunate that the shop chose to install the defective parts. We are glad we got that repair done correctly for you and reimbursed you for the expenses.

    Thanks again for your comments

    Verified purchase
    Customer ServiceTechPrice

    Reviewed Jan. 14, 2017

    I was looking for an extended warranty for my car. I did a normal research on the internet and found ProtectMyCar. There were good and bad reviews on them but I tried not to focus on negative stuff because every case is different. I always want to look at the positive and perspectives of the good things. But one of the things that grabbed my attention was the fact that the mileage on my vehicle was very high and I couldn't find any other provider. There was another company there but they were a little bit more expensive than ProtectMyCar.

    ProtectMyCar's customer service and the representative that I spoke with were very good. They've been taught well. They've also been very attentive every time I called and questions have been answered. I've already taken my car in for service and everything was taken care of. Even the service dealership that I took my car to were amazed with the response and how everything was treated. So overall, they've done a great job.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for your comments.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Jan. 14, 2017

    I had the guarantee on my car almost expired. I bought extended warranty from ProtectMyCar.com because I checked many websites and they were the first to respond to my email. I bought it for the price, too and the coverage that they offered. But the first year was really bad because I had issues with my car and I had to hire a lawyer for my claim. They resolved my problem eventually but I was really disappointed that my car was at the shop for four months and I still paid the payments for the car and the insurance. I still paid them and that is why I had issues too because I didn't pay two or three months and then when they resolved my problem, I paid right away. There's really no good experience for this year because they take longer to respond and cover a claim than they offered it in the first time.

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    Factual basis uncertain
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 13, 2017

    So far, it's been real good with ProtectMyCar. They've been real great in everything. I had to get the transmission in my truck replaced and it went pretty good. When I got the money, I was able to get the transmission fixed pretty quick. I need to call and talk to them because I'm heading out of town towards the end of the month and I need to know if I've still got a free oil change. They said I had three free oil changes for a year, but I don't know if it's a calendar year, and if it already expired at the beginning of this year, or if I had up to a year from when I got this policy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    By the way, the oil changes are based on policy year, not calendar year.
    Please let us know if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Jan. 13, 2017

    I had a pretty good experience with ProtectMyCar up until now. My first incident I had was when my radiator went out. It was $700 and all I had to pay was $100 deductible and they covered it. Now my car has been in the shop because my camshaft went out. It was a used vehicle when I bought it and took the warranty with it. They take out $87 out of my checking account every month and it’s a covered part in the books. They said they're waiting on the information but when I faxed it to them they said they weren’t open, so I had to resend it. There’s supposed to be some other gesture to look at the vehicle before they cover the damage that’s done to my car. Then they asked have I been keeping up on my oil changes, and I said yes and faxed them the information.

    The dealership called me today saying that they’re supposed to be sending somebody out to look at my car. The dealership said, “Well, your motor on the inside look like it’s clean to me. Looks like you’ve been keeping it. But your oil changes are up.” I said, “I know because I’ve got my engine flushed this summer.” ProtectMyCar had me drive to where I get my oil changes at. They should have okayed it. So right now, I wouldn’t recommend them.

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    Verified purchase
    Coverage

    Reviewed Jan. 12, 2017

    My air conditioner went out and they told me the air lines had broken. They covered the compressor, but they didn't cover the lines which cost $2,000. So, now I'm riding around with a new compressor and no air conditioner. They don't always pay for the whole thing.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Claims Handling

    Reviewed Jan. 11, 2017

    ProtectMyCar is doing good. It's pretty easy to submit a claim with them and they have been taking care of business.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Claims Handling

    Reviewed Jan. 11, 2017

    I like ProtectMyCar.com. Their reps were very pleasant and their claim process was great. Everything went smoothly.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims Handling

    Reviewed Jan. 11, 2017

    ProtectMyCar gave me low monthly payments and it's been good with them since I've been using them for almost a year now. I have submitted claims with them but there was one item that they couldn’t fix because it wasn’t included in the warranty.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We appreciate them very much.
    We do work hard to make to cover as many of your vehicle's components as possible while keeping the policy cost within reason. That is especially helpful for folks on a budget and gives policyholders great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    CoverageRefunds & Payouts

    Reviewed Jan. 10, 2017

    My experience with ProtectMyCar has been all right with the exception of the last time. A couple of weeks ago, I had to come out-of-pocket for about $1,500 because they said it wasn't covered. I was a little angry about it because they didn't try to help me. I've only gone to them a few times and been with them for four years. I felt that they could have helped me with this problem that I had to pay so much out to get my truck fixed. But anytime other than this time, they've fixed whatever needed to have been fixed without me paying - just my monthly payments. But I've paid up. However, I don't know if my policy has road assistance or not. I will have to get my policy out of my car and call ProtectMyCar and find out.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. The policy did not cover the repair to your ERG valve, but since you have been such a great customer we were happy to cover that repair on a good will basis. That is just part of not just doing things right, but doing the right thing.
    Your policy does cover Roadside Assistance for when you have a flat or need gas or a battery jump.

    Thanks again for your comments. Please let us know any time you have any questions or need help.

    Verified purchase
    Tech

    Reviewed Jan. 10, 2017

    When getting signed up, the protection specialists from ProtectMyCar answered all my questions and they knew the policy. I use ProtectMyCar when I take my car in to have maintenance service. My car is running rich so I'll be bringing it back to the Ford dealer to see what's going on with the engine because it's using too much gas.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    Please have the shop call to start a claim once they find out what is causing the issue with your engine.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Jan. 9, 2017

    Things have been fine with submitting claims. It’s just a slow response from the representatives. The back and forth with the dealership, not being clear on what will be done in a timely manner was probably the difficult part for them. When the quote was sold to me, it was easier for ProtectMyCar to tell me that the warranty covers everything versus saying what it does not cover. Now I’m finding out they cover less than what I was thinking when they said that they covered everything.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, gives you great peace of mind. We are very glad to have saved you over $5,700 in repair costs to date
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Jan. 9, 2017

    I decided to give ProtectMyCar a try and see how well they would do because I had another one and it didn't honor what was in the contract. So far, about 80% of everything that I have put in the shop for my car have been covered. However, I had a complaint with my air conditioner line. It's made of metal and they said it was a tube. That part there was going to the rear of the car. That had to be replaced for $200 and they would not pay for the line. I need the car fixed, so I can have the air. So I had to bite the bullet, pay for the part and get the air conditioner line fixed.

    The other thing was when I was out in Tinley Park and I needed somebody to come fix my flat. They sent a person out and the guy attempts to loosen the bolts then his lug wrench broke. So he just left me and said that I have to call back and see if they can find somebody else to do it. So I called back the company and asked them if they could send someone to fix it and if they could bring a good jack so I could pop the lug nut. And the lady told me, “We came and tried to fix it once. So we didn’t send nobody back out because he couldn’t fix it.” The car sat there from 10:00 to 4:00 in the morning. There was one lady from my Farmers Insurance who hunted down somebody to give me some help. ProtectMyCar's roadside assistance didn’t do a good job there.

    And then, a few of the guys got smart with me. I was like, "Look, I'm asking you to help me... It's not that I could go to somebody else...Why are you telling me in a smart alecky tone?” I'm reading my contract and I don’t understand where there’s a mix-up in the contract between fixing it or not fixing it. If the warranty won't pay for what they say it is then they’ll have to be more upfront about it instead of getting the warranty and then the other lady told me that my payment was not accepted. It's been over a week that I sent the second payment in. She went, “Oh, well, we don’t register until… It didn’t go into effect until that date.” And I'm like, “So that’s why you won't give me roadside assistance?” I'd have to call my own insurance company to get roadside assistance.

    ProtectMyCar.com needs to do something with the roadside assistance part of it. If somebody calls in, at least send somebody back out if the one person couldn’t get the job done. That's the only thing that got me worried about. Nevertheless, when I take my car up to the GM dealer or to the other mechanic I use, they have paid. Plus, a couple things that was wrong that they went ahead and took care of, there was no hassle. But when I went to go the other route, it was different.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. Our mission in to provide great service and needed help to all policy holders. Your peace of mind is always our most important goal.
    Not all components of a vehicle are covered under any policy, no matter who issues it. We believe our policies provide the greatest protect at the least cost. We regret that only a portion of the repair was covered but the savings to you on the covered repair have hopefully made up for that.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Jan. 9, 2017

    I would recommend ProtectMyCar. I went with them because they had bumper to bumper coverage. When I called to cover my brake, especially my ABS, I was told that it wouldn't be covered so I told to one of the managers that I was told this. She went back and forth the tape and thought what I was saying was truthful and honored it. They were diligent and made good the lie that I was told. They are very good at what they do and I'm very satisfied with my claims. It's good that they pay $100 for rental fees but the service ran a more than that. They should extend it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.

    Thanks again for your comments.

    Verified purchase
    CoveragePrice

    Reviewed Jan. 8, 2017

    ProtectMyCar.com were thorough but I had one issue. Usually with insurance my experience is that they cover majority of it. I understand that ProtectMyCar told me it was wear and tear but the mechanic said it wasn't. But because of the contract that I had, it didn't take care of the majority of it. I felt like the amount that they took care of and the amount that I paid wasn't equivalent. I was better off just saving $100 than having the insurance. They did what they said but the value of it wasn't worth it. I could've just done it myself. The insurance cost me a little more and it's just not fair. They put $800 in and I paid $1,200 so far as the insurance would go.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Jan. 8, 2017

    I love ProtectMyCar and I've had a good experience with them so far. I used their services on my daughter’s car. And when my daughter went to get an oil change, she was told she might have a minor leak. When I filed a claim, everything was done over the phone, which was pretty easy. Although I got stuck with a $300 bill on some stuff that ProtectMyCar didn’t cover. But it was okay because I didn’t have to kick out that big an amount for the engine. ProtectMyCar helped me out a lot, so I'm satisfied.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    CoveragePrice

    Reviewed Jan. 7, 2017

    I have been using ProtectMyCar for about a year now and it's fine. At first the rates were high but now the rates are low and they’re very affordable. They cover everything, too, and their reps are pretty good. I have recommended people to them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments on your experience with Protect My Car.Com. We appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Verified purchase
    Claims HandlingSales & Marketing

    Reviewed Jan. 7, 2017

    ProtectMyCar's sales rep gave me a pretty good package and that convinced me to go with them. Submitting the claim was easy and it was everything I expected - just pay the $100 deductible and everything else they'll handle. The only thing I would like is for ProtectMyCar to increase the mileage on the warranties.

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    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. Our mission in to provide great service and needed help to all policy holders. Your peace of mind is always our most important goal.
    Remember, the policy mileage helps keep the premiums within reason. Once you exceed that mileage, we can roll the coverage at your option to a new policy to continue your coverage.so you are always protected.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed Jan. 6, 2017

    ProtectMyCar was the first extended car warranty that I heard of which I did from my brother and their price was not bad. I have submitted a claim over the phone and the customer service rep was good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for your comments.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
    Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Jan. 6, 2017

    The lady who called was very nice in the way she talked to me and convinced me to go with ProtectMyCar. It sounded like a good idea. I’m paying $44 a month which is doable and it's automatically withdrawn. All these years I have only submitted one claim, which was for the repair on a window and it was handled very well. My mechanic called them up and they decided on what’s what so it was easy for me. ProtectMyCar only covered one part, but I’m extremely happy with my experience with them. Everybody’s been nice to me and if I have a question, they’d explain how it works.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Claims HandlingTech

    Reviewed Jan. 6, 2017

    I went with ProtectMyCar since they were reasonable. I submitted one claim and they treated me good. All I did was take the car to the dealer and give them a slip. They took care of the rest. I had no problems and was real satisfied.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverage

    Reviewed Jan. 5, 2017

    ProtectMyCar called me and though the rep who I dealt with was persistent, I thought they were good. However, it ended up costing me a whole lot more and I thought it covered more than it actually did.

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    Factual basis uncertain
    Verified purchase
    Claims HandlingCoverageRefunds & Payouts

    Reviewed Jan. 5, 2017

    I shouldn't have ever done it. The things that ProtectMyCar has paid for, I have ended up paying more out-of-pocket than they do. And my co-pays are equal to more than anything they have ever covered. I really wished I had looked into it further before I signed up because they got you. If you cancel, you have to pay out the contract.

    It seemed like a good idea when I saw the list of things that they covered. I drive a lot of miles and it seemed cheaper to get ProtectMyCar than buying a new transmission. I haven't needed a transmission, but the other things I have needed, they pay for two parts, when there are seven components to the repair. I have to pay for the other five components in order to get the repair that they consider covered. It's not hard to file a claim because they tell you to take your car to the shop and have the mechanic call them. They discuss the repair directly with the mechanic and then they tell them what they'll cover and what they won't. The mechanic invariably, shake their head or drop their head because it's ridiculous not to cover fluids if you're covering a repair that includes something that has fluids. It looks too good and it is too good to be true.

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    Factual basis uncertain
    Verified purchase
    Coverage

    Reviewed Jan. 4, 2017

    There have been some times when there has been something that I thought ProtectMyCar should have covered but they didn’t. But for the most part, my experience has been okay because some of the stuff that has been wrong with the car that I thought that they would cover was directly affected by or has something to do with dislaunching that was going on, causing the car not to be at 100% at the time.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for your comments.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind. Although not all components are covered on all policies, the policy really does help protect your budget and costs.

    Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Customer Service

    Reviewed Jan. 4, 2017

    I decided to try ProtectMyCar.com out and it’s been going all right so far. Their customer service reps were helpful and friendly. Everything was good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Jan. 4, 2017

    I'm very dissatisfied with ProtectMyCar. When I first got the extended warranty, it was to my knowledge that it would cover all the electrical parts and the convertible top on my car. I specifically got it for that because my original warranty had expired. When I filed a claim recently for the heat and the air, and to try to go and get the convertible top fixed, it did cover the heat but they said that they don't fix convertible tops. Also, be aware of the small print because it only covers so many hours of labor, which they don't tell you that when you're getting the extended coverage. People want to know that it covers whatever they ask for, not how many hours the labor will cover, and I don't think that's fair.

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    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Jan. 3, 2017

    ProtectMyCar called me and they had really low rates so I took it on. However, I just thought it was one plan and that it covered bumper to bumper. In the beginning, they fixed a couple of things that went wrong with my car. But then when I went back for other things that were clearly over $1,500, they said they weren't covered as they concern regular maintenance. They said that there were different prices where there were different levels of the plan. They should send out a written thing that shows everything that is covered and not just say it over the phone.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceCoverage

    Reviewed Jan. 3, 2017

    ProtectMyCar.com is not a good company. A couple situations have occurred since I have gotten the service. They told me if I'm buying the most full bumper-to-bumper warranty, I can get this and that. However, the five different times that I've had to call them, only one was covered. The other five were all denied. And I wasn't qualified for a rental either because based on the auto reports, it should be done in six hours. But they don’t have the part in stock when we take a car to the shop so it’s going to take longer than six hours. It could take six days to get the part in, have the diagnosis, etc. So far, it's been a headache. I regret getting it. But maybe one day, it'll come through.

    Right now, I was about to call them because my car is not passing smog due to the oxygen sensors and catalytic converters but I'm the only owner of the vehicle. I went back and forth with the Chrysler Corporation and it's in the warranty who would cover it. Right now, I'm dealing with the Chrysler Corporation and they give me two different answers. The dealerships in the local area are giving me one answer, and the corporation in Detroit, Michigan is giving me another answer. But I cannot deal with them and so I took my vehicle into a dealership and had the service manager call Detroit, Michigan direct. And they said they'll talk to them and tell them about the situation. This is like a shot in the dark. It's a waste of time taking my car, and then they don’t approve it.

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    Factual basis uncertain
    Verified purchase
    Claims Handling

    Reviewed Jan. 2, 2017

    I've been with Protect My Car for close to a year. However, I wasn't fully aware that I had to process a claim before they did the work. But that was my fault because I didn't read the provision on how to go about processing a claim. They cleared that up for me. They sent me somebody against the claim, and I was okay with that. Then the second time I used their service, they took care of my claim.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Claims HandlingPrice

    Reviewed Jan. 2, 2017

    My husband likes to take care of his car and he liked ProtectMyCar. We've had our plan with them for a long time. Their price wasn't bad and their claims process is not difficult at all. We've only used them twice and we haven't had problems. Even if we needed a car to rent, they take care of all of that. ProtectMyCar is a very good thing to have for anybody. When you have a car, that's the best thing you have because, at this day and time, they easily break and die.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help. Your peace of mind is always our most important goal.
    You are so right. Every vehicle will, at some point, break down. It just makes sense to protect yourself before that day arrives.

    Thanks again for your very encouraging comments. Please let us know if there is any way we can help you.

    Verified purchase
    Claims Handling

    Reviewed Jan. 1, 2017

    I had an incident with my car sometime last year and it was a lot of hassle getting the claim completed with ProtectMyCar. A used transmission had been installed, constantly having to change and it wasn’t even a remanufactured one. It took them about four different transmissions being installed before they could finally get one.

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    Protect My Car
    Response from Protect My Car
    We thank you for your comments. We very much regret that problems occurred with the transmission. We use the same suppliers that dealers and shops use and count on the supplier and the repair shop to inspect the parts before installing them. We warrant those parts for 12 months or 12,000 miles. It is unfortunate that the shop chose to install the defective transmission. We are glad we got that repair done correctly for you once we were alerted to the problem.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverageTech

    Reviewed Jan. 1, 2017

    ProtectMyCar was recommended to me. I went to the dealer repair shop and they covered my claim for my right tie rod end, stabilizer bar, and turn signal. Their road assistance came in handy when I had a blowout down by St. Louis, 55. Overall, it was a great experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    We are very glad to have helped you with your repairs and look forward to helping again when the need arises.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims HandlingTech

    Reviewed Dec. 31, 2016

    ProtectMyCar was okay at times. Filing claims was pretty easy. I had a problem once with the rental car. They were arguing with me about the time that they gave me a rental car. They didn't want to pay for a rental car because they're only paying four hours’ worth of work. But the car dealer where I took my car to couldn't get the car in for four hours and, of course, that's a day. I couldn't do anything. Also, I had a couple of problems having the car picked up with the roadside assistance.

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    Factual basis uncertain
    Verified purchase
    Customer ServiceCoverageTechPrice

    Reviewed Dec. 31, 2016

    We got ProtectMyCar on my husband’s truck first in April and my car in October. They were very nice to us as far as covering the cars. I was hesitant at first and the representative said that I haven’t had anything done yet. As soon as I paid the monthly premium for the first month, they covered the car. The customer service reps have been polite but I’ve had some issues and in the end. My vehicle went to the shop and it had to go to a dealership so I got it 45 miles away. They ordered parts for it. I had to have several expensive ones so the customer service rep negotiated the prices and it would save me around $1,500 so I said, “Okay.” I also have to rent a car while mine’s in a shop and this rental place was 30 miles from my house.

    ProtectMyCar would pay the three days of rental at $30 a day and that is all they would cover. I’d pay $40 plus $20 a day if something were to wreck that car. I wouldn’t have to worry about involving my insurance because the rental place would cover it. Then when the parts arrived, it didn’t fit my car. There was some mix-up somewhere and the parts place sent the wrong ones. The parts went back and the dealership ordered the right ones but it ended up taking two weeks. I got my car back, but the check engine light’s still on today so something’s not right even after putting the parts on.

    I also had the rental car for two weeks. My rental bill ended up being over $700. The person who helped corresponded with me back and forth. I sent him the receipts then I waited because I wanted to get at least the $90 back in reimbursement that they owed me for three days. This was in October this past year. November came around and I still didn’t’ get the money. I finally got it then I got an email back from the person I was corresponding asking to send to him the rental reimbursement statement again because he misplaced it. I was about to explode but then I sent him again. They would have saved me $1,500 in parts. However, it cost me $700 for the rental vehicle plus the aggravation of the two weeks that my car was in the shop.

    They also promised me that they would get me back $300 more because they would go to the vendor that shipped out the wrong parts so I waited and when I called them back, they said that the person who helped me who was nice and seemed like he was trying to help me in every way he knew how doesn’t work there anymore. I then called and spoke to the manager. He took it straight to the ProtectMyCar people because this was from USC&G that runs the contracts and stuff. He told me that he will file this and that I should get a check for $300. So I waited and got it on the 22nd of December. They were very good. I finally got it resolved although it took a couple of months.

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    Protect My Car
    Response from Protect My Car
    We thank you for your comments. We very much regret that problems occurred with the shop's repair of your vehicle. We use the same suppliers that dealers and shops use and count on the supplier and the repair shop to inspect the parts before installing them. We warrant those parts for 12 months or 12,000 miles. It is unfortunate that the shop chose to install the defective parts. We are glad we got that repair done correctly for you and reimbursed you.

    Thanks again for your comments

    Verified purchase
    Customer ServiceCoverage

    Reviewed Dec. 30, 2016

    ProtectMyCar called me when my car's warranty was gonna be done and I wanted to have another coverage so I went with them. Their customer service reps have been pretty good but they don’t cover certain things which I thought they will cover. But they’re all right, they’re not bad.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Dec. 30, 2016

    I have this Mercedes but didn't have an extended warranty, so I was looking into getting one. When ProtectMyCar came about, I called and got some information and then I decided to go with them. Their protection specialist explained the policy really well and he gave me the options that I had. I submitted one claim when I took the car to the shop and everything went well and I didn't have any problems. I also had to use it to get some maintenance done. Everything is going really well now and I'm satisfied with them. I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer Service

    Reviewed Dec. 29, 2016

    I bought this insurance premium with ProtectMyCar sometime this year for my wife's car, a 2012 Dodge Journey. However sometime in November I had series of calls from ProtectMyCar that my December payment was unable to be processed. I humbly informed my caller that we do not intend to keep this service any longer as my wife had signed up for a brand new insurance policy based in our city of residence San Antonio Texas and not ProtectMyCar based out in Florida, and I further went ahead to request for a refund for the past 5 payments that was made to ProtectMyCar over the months.

    To my surprise this lady was rude and very unprofessional with me on the phone, as well as she claimed the policy is nonrefundable contrary to the information that was obtainable on ProtectMyCar's website when I read it before signing up for the policy couple of months ago. I have tried settling this issue amicably but have always met a brick wall whenever I tried to reach out to someone from ProtectMyCar company. I hope my review here will make someone reason with me. If not I shall go through the legal way in getting my refund back. I hope someone reads this and make amends too. I will go to every review website to give ProtectMyCar a negative review if I do not receive assistance to my issue as well. Thank you.

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    Factual basis uncertain
    Verified purchase

    Reviewed Dec. 29, 2016

    The air conditioner bracket went out on my car and ProtectMyCar took care of it. I changed the oil at one time and they serviced it. Everything’s been fine.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase

    Reviewed Dec. 29, 2016

    I got my extended auto warranty from ProtectMyCar because of what they offer and I’m pleased with the benefits. I was very pleased with the service provided with me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    TechPrice

    Reviewed Dec. 28, 2016

    I accidentally signed up for an extended warranty with ProtectMyCar, thinking that my warranty with the dealer was almost up already. I got a price and started paying for it already, which I later found out that I still had time with my extended warranty with the dealer when I signed. But it's done. I've been with ProtectMyCar now for over a year now. My car is protected up to 200 thousand miles and it's ten years old. The only problem I have with it was with the air conditioner and ProtectMyCar helped me with it. I'm enjoying my experience with them and I've already told my son that when his warranty is up, he's going with ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServicePrice

    Reviewed Dec. 27, 2016

    I had an '07 BMW 760 and a couple of warranty providers had turned me down, so I went with ProtectMyCar. They weren't ProtectMyCar yet when I started. They take the payments out which was easy. I went through some stuff with it and it is a whack-a-doodle system. We did it over the phone then fax the information. The mechanic would tell me how much something would cost then submit it to ProtectMyCar and then they'd magically find discounts. So my mechanic won't charge me as much, but I have to pay ProtectMyCar first and then they'd pay my mechanic.

    This process is strange because I had something done to my car and they told me how much it would cost, but I had to pay a different amount of dollars. I was told that there were discounts but I never physically saw it. All I was told was I had to pay this much money and they saved me money by me paying this amount apparently. That could have been the price originally, but my mechanic, who I really trust, said that it was a good deal. The system is a little strange 'cause I had to call the office then they'd sent another number and then they send me to the final number. I like to use a different system because I don't quite understand the process and the way they laid it out was a little confusing.

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    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Dec. 26, 2016

    My car stopped in the middle of the street on the way home and I couldn't get it on the side of the road. I called ProtectMyCar to get my car towed and it was after hours so they were already closed. The rep told me that he isn't sure how to help because he's just an answering service. So I had to call a tow truck to get me and take the car home. It was already late and there's nowhere open.

    I called the next day about the tow and I explained everything to the rep. He said everything should be fine and I should be reimbursed for the money I paid for the tow. But after that, I was told that I wasn't going to get refunded because I took the car home. I also got repairs done on my car. I had my debit card for the monthly fee but I used my aunt's credit card to make payments for my repairs. Two months later, she noticed on her billing statement that she was being charged by ProtectMyCar for the monthly fee. She ended up calling and asking me why I used her credit card when I had no permission to do so. I was embarrassed because I didn't put her credit card on file for them to use. I got pissed off about it so I called ProtectMyCar.

    I've submitted all of the paperwork, invoices and everything on time but I still didn't get my money refunded. The only thing they were able to tell me was that they apologize for their mistake. Since then, I've been getting calls almost every other day from ProtectMyCar asking me for a new debit card to charge me the monthly fees. I told them that I didn't want to continue my service because putting a credit card on file without permission is unprofessional. It was a one-time charge and it was in the paperwork and they admitted that it was a mistake on their end yet they are still harassing me for payment. They think that I'm going to follow through with payment when I've had problems from day one which makes no sense to me.

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    Factual basis uncertain
    Verified purchase
    CoveragePrice

    Reviewed Dec. 26, 2016

    ProtectMyCar didn't save me money as they were supposed to and they didn't do anything when my car broke down. My fog trades went out and they were supposedly covered. They said they're going to get me a lower price than what is normally said for the repairs but I paid for the same amount of parts as I would anywhere. They made it sound like they were going to get me a better deal but there was no discount on price, parts and repair. It was a dissatisfying experience and I would not recommend ProtectMyCar to a friend.

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    Factual basis uncertain
    Verified purchase
    Claims HandlingCoveragePrice

    Reviewed Dec. 26, 2016

    I bought a car and the warranty had just run out on it so I needed to purchase an extra one. I received an advertising call from ProtectMyCar and went with them. The reps were good. They let me know if my claims would be covered or not. In the past when I tried to use my ProtectMyCar, it was horrible. I had a radiator hose that was leaking and it had nothing to do with anything that I did. It should have been covered but they wouldn't fix it because it wasn't caused by some underlying cause. The radiator hose was getting ready to go out and they wouldn't cover it until it went out so I ended up paying for it to get fixed which cost $700. Other than that, the latest claim I did was fine.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Remember, the protection is for mechanical breakdown and does not cover wear and tear items like hoses, tires, batteries and similar items.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingPrice

    Reviewed Dec. 25, 2016

    ProtectMyCar's price was good and it was also easy submitting a claim with them. Their claims reps were understanding and eager to help. I told them what happened, went through the process, and before I knew it, the vehicle was taken care of. I'm very happy with the experience and I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase

    Reviewed Dec. 24, 2016

    I spoke to a couple of different auto warranty providers and ProtectMyCar seemed to have the better price and better coverage. Making payments is easy and when I spoke with their sales people, they were very friendly and courteous. It's been easy doing business with ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your wonderful comments.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed Dec. 24, 2016

    I was checking auto warranties online and ProtectMyCar was the only one who called me back, so I went with them. When I submitted a claim, I didn’t have any problems. I called ProtectMyCar first and told them I was going to take my truck to the shop and then the shop handled the rest of it. The claims representative from ProtectMyCar didn’t ask a lot of questions and they submitted the claim and paid for it. What I didn’t like about the warranty is that I got to pay upfront before they pay anything. I can understand that, though. They need to make sure they get their money. My experience has been very good, and I have no complaints. The only thing is the guy said I got two golf plugs out, but they wouldn’t change them because the wiring harness might get damaged and would cost more money. So, they didn’t change them but it’s fine.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims Handling

    Reviewed Dec. 24, 2016

    ProtectMyCar rejected my claim once when my windshield wiper fluid wouldn’t work. They said they wouldn’t pay for it because it was frozen. It wasn't a mechanical issue so they wouldn’t fix it. Other than that, I didn't have any issues submitting a claim with ProtectMyCar.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Dec. 23, 2016

    I had a really bad experience with Protect My Car. Initially, they gave the best pitch and said I'm 100% covered but never told me about a quarter or 50% that they would shoulder. When I tried to get my tranny fixed, they were only giving me 25%. I got a good car that lasts and I paid for years faithfully. I wanted them to go back to the original phone call where they said I was fully covered but they never did. So after I got my car fixed, it was in there for a month because they didn't give them a check. I wanted to pay my part to the people directly but they wouldn't let me. The guy was willing to take my part of it and give me the car but Protect My Car said I couldn't do it and I have to give them the money, and then they would give it to him. They never gave it to him and it took another month. Not only did it take me forever, they didn't pay at all. Overall, it was a horrible experience. I'm not really happy with them and I'm not with them anymore.

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    Factual basis uncertain
    Verified purchase
    Price

    Reviewed Dec. 23, 2016

    My car is a 2007 Nissan and we have 81,000 miles on it right now. Sometimes your car gets up there in years and you look at warranties and they can be very pricey. Since my husband is no longer able to take care of any of those things or service the car, I service it. I'm good at keeping things done on my car. Before I bought the extended warranty, I compared different companies. I called and talked to a representative and thought I would give ProtectMyCar.com a try. I’m glad I did. My car had to have some work done on it and they took care of it as agreed and I was my way, no problems with getting it paid.

    I've only had the contract with ProtectMyCar less than a year and the service work that was performed was more than what I had paid into it. Plus making payments for the warranty was easy. I just signed up and agreed to have it taken out of my checking account each month. I am very satisfied.

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    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Dec. 22, 2016

    My experience with ProtectMyCar has been very good. Everything on my truck is covered except for maintenance like spark plugs. And, I haven’t been able to find that with anybody else. I did one oil change through them. They said I can have up to three of them. I submit claims over the phone, but I don’t like to do it because I’ve done stuff on my phone before and when you submit it, it sometimes submit and it doesn’t go through and you do it again, it actually goes through two times. Moreover, I didn’t know that I can only have two tows per year, and when my vehicle broke down, I didn’t want to leave it because of the area that it was in. So, I had it towed to my house and then it had to be towed back to the auto repair shop the next day. I had a hard time with that.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much.
    We do work hard to make sure this protection is affordable for everyone’s budget. Unlimited towing would drive up the policy cost. We ae committed to making the coverage affordable for everyone's budget, so towing is limited to two tows per policy year. Huge savings in repair costs should more than make up for that.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed Dec. 22, 2016

    ProtectMyCar's rate wasn’t bad, so I gave it a try. It has been fairly easy to get things done and I haven’t had problems with claims except for the timeframe of the process when it’s time to pay for a claim. I got to call them and give a credit card number, and it takes a little while for it to get done. It could be faster than that. ProtectMyCar's claims representatives dealt with the dealership and I haven’t had a problem with them. As for making payments, it’s not hard. I don’t pay directly out of my account. I send a check in instead. I am happy because when I needed them, they were there. We got the vehicle paid for and it worked out really good. Overall, ProtectMyCar is a good service especially if a person has a car that’s out of the manufacturer’s warranty.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    TechPunctuality & Speed

    Reviewed Dec. 21, 2016

    I went through an extensive evaluation process of car warranties and ProtectMyCar.com had the best value proposition in their services. They have good value for average repairs and maintenance, but complex repairs, they are slow. They are painfully slow to get back. It is as if they're trying to do the research themselves and find parts or find better deals the shop is offering to cut costs.

    Nevertheless, payments with them are quick. I go and do all the work or go to the shop who does all the work and just submit it to ProtectMyCar. Just give your credit card number and you can pay them in just 30 seconds. I have used the free oil change perk from them. I always take it to a dealership and they said it was the easiest process for them to work with. They have never seen one that was that smooth. They called the 800 number and they were given a credit card and out the door. I am happy with them because they saved me some money. But that painfully slow process of the research that held up a repair for three weeks was just ridiculous.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    TechPricePunctuality & Speed

    Reviewed Dec. 21, 2016

    ProtectMyCar is cheap and they give good options compared to other providers. Last month, my car got broken. My dealer directly called ProtectMyCar and explained what the issue was. They worked with my dealer and I got a call for the approval and my signature on some paper. My car was fixed very quickly. Having the warranty is really helpful.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Claims HandlingTechPrice

    Reviewed Dec. 21, 2016

    I have an older car. I talked to a guy at Protect My Car and he was really nice. The warranty I got was pretty affordable and I only had to use it once. My Ford dealership was approved, and then they sent the quote to them. The claims process was completely easy and it worked out really great. I’ve had no problems whatsoever.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments

    Verified purchase
    Claims Handling

    Reviewed Dec. 20, 2016

    I've submitted a claim to ProtectMyCar and it was very painless. I haven’t had a problem. They’ve been there for me. And when making payments, the places that we’ve gone have taken care of them and then, we’ve just done what we’re supposed to do. We also have two maintenance perks from ProtectMyCar. We have one for my husband and one for mine, too.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    CoverageTech

    Reviewed Dec. 20, 2016

    ProtectMyCar seemed like a legitimate organization and not a fly-by-night type of place. I've talked to some people and they’ve said the company is pretty decent. I purchased the warranty from them and my payments was done all online and was easy. Thus far, the only issue I've had was when I had a water pump head that's leaking and it leaked into an electrical unit. ProtectMyCar paid for the replacement of the water pump, but they said they're not paying for the subsequent damage caused by the leak on the electrical which left me puzzled because the electrical would not have to have been replaced but for the leak.

    The dealership tried to get the electrical covered. My dealership has dealt with them in the past so they were easy to get a hold of. However they couldn't get anywhere with ProtectMyCar. It wasn't a big ticket item, it was a couple hundred bucks. And since I didn’t want to stick around, I let them pay for the water pump and I covered the remaining. Hopefully the next time I'll use them, it'd be a little better.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Unfortunately, the other components were not covered under your policy.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments

    Verified purchase
    Claims HandlingCoverage

    Reviewed Dec. 20, 2016

    Submitting a claim to ProtectMyCar was an easy process but I’ve spent about $3,000 on my car in the last six months and they paid $700 of it so it’s disappointing. And everything I have done is not covered. My mechanic called them to get the one claim check that they did.

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    Factual basis uncertain
    Verified purchase
    Customer ServicePrice

    Reviewed Dec. 19, 2016

    I've been with ProtectMyCar for a long time now and I don't think their customer service was worth a darn. They didn't protect my car. There were several things happened to my car and one of them was the sensor. It was two sensors but they trimmed it to one and another one was the heat went out on it. There were three different things that happened. It cost me way over $1000 and they paid me $500 and something. They only gave me just a part of the money that they owe me. I wasn't happy with it but I took it and ran with it.

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    Factual basis uncertain
    Verified purchase
    CoverageTech

    Reviewed Dec. 19, 2016

    ProtectMyCar is good but they don’t cover everything. I've filed a claim with them three times. They were excellent on the first two times. I took it to the dealer and they did their job. They sent the bill to ProtectMyCar and they paid the bill. I only had to pay $100. But on the third time, I tried but they said they do not cover it. Overall, I'm satisfied.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    It is true that no policy, no matter who issues it, covers the entire vehicle. We are able to cover more of your vehicle and still keep the premiums reasonable.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    PriceRefunds & Payouts

    Reviewed Dec. 19, 2016

    The prices and program of ProtectMyCar showed better than their competitors. I have my payments to them on auto-pay on my credit card. When I used them I took the car to my auto shop, then they called ProtectMyCar. I paid a bit out of pocket and the rest was taken care of by ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for your comments.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Dec. 18, 2016

    ProtectMyCar had a better rate and everybody's great. They take out my payments on a monthly basis. The first time I filed a claim, the lady at the radiator place said that ProtectMyCar wouldn’t give her a claim number for the job or something like that. She had to keep calling back before they finally gave it to her but my claim got taken care of and ProtectMyCar covered the majority of it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    So you will know, we issue the claim number only after a complete diagnostic and repair estimate has been received from the shop. That is just one more way we make sure the repair is done right and done completely the first time.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingTechPunctuality & Speed

    Reviewed Dec. 18, 2016

    ProtectMyCar notified me that my warranty was due and gave me an alternative to purchase their plan. The customer service rep I spoke with was very knowledgeable with everything that came with the package. He was able to go in detail and explain to me any questions or concerns that I wasn't able to understand.

    I took the vehicle to the dealership because I experienced some issues with it. ProtectMyCar spoke to the dealership and the dealership communicated back and forth with them, so they made the claim process as easy as possible. I didn’t have to contact the insurance. Since they were directly dealing with a reputable dealership, they went ahead and submitted a payment and it was paid that day. It made my experience quick, fast, and easy.

    ProtectMyCar was able to negotiate lowering prices. The dealership was trying to have ProtectMyCar pay for top-dollar service. They had information on what the national average was for labor costs on doing certain repairs on the vehicle. They responded quickly and took care of the issue. However, they wanted to make sure that the work was not being overcharged.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Dec. 18, 2016

    I talked to several other auto warranty providers and it's hard to get a warranty insurance on the vehicle I have, a Range Rover. I went to ProtectMyCar and it was pretty easy to make payments for purchasing my extended auto warranty. I just put a down payment, and then the payments come out of my credit card account every month. I've submitted a couple of claims on my vehicle, and it's gotten to the shop and gotten fixed. I usually do submit my claim via phone and the claim reps were courteous and knew what they were talking about. They talked to the shop that my vehicle was in. I paid my deal and they paid theirs, and we're good. So far, everything's been good with ProtectMyCar, and that's the main thing. Other than that, we had those little problems with breakdown in communication in the very beginning, but this got resolved and it's gotten better, and I haven't had any problems lately.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.

    Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Dec. 17, 2016

    I was looking at the offer and the deductible of ProtectMyCar and what they were offering sounded very good. Submitting a claim was very easy and they have also been very good on everything. I have automatic withdrawals, too. Even customer service has been excellent. I have dealt with them and they've been very responsive so I really like that. I would recommend ProtectMyCar to any of my friends.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.

    Thank you for your comments. We appreciate them very much.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Dec. 17, 2016

    Purchasing the extended auto warranty and even as far as paying it out was easy. ProtectMyCar is more than happy to take my money. I didn’t have to do anything. The shop called them and they arranged payment. The truck I had at the time had 160,000 miles on it and ProtectMyCar said they would cover it. But I'm not happy with them at all. I just had a claim and that’s what pisses me off so much. On the card that they gave me to show whoever I take it to, it says "no deductible", which means I don’t pay anything. Ends up I pay 75% while they take care of 25%. It’s only after I argued with them for a while that they agreed to pay 50%.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingCoveragePunctuality & Speed

    Reviewed Dec. 17, 2016

    ProtectMyCar called me and I was surprised that there is such a warranty program for a 14-year-old car. I submitted a claim over the phone and it was quick and easy. No hassles. Their customer service rep was very pleasant, professional, and prompt. It was easy to make payments, and I have used their free oil change. I wish they bring back the other type of policy where we just pay the deductible.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed Dec. 16, 2016

    ProtectMyCar's price was a lot cheaper than other auto warranty providers. When my van was having transmission issues, we took it in to get it fixed. We submitted our claim over the phone and it went great. Also, making payments was easy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your wonderful comments.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed Dec. 16, 2016

    I purchased my vehicle from an auction and there was no telling what was wrong with it. When I was googling car warranty protection, ProtectMyCar was at the top of the list. The young lady that I spoke with gave me a lot of information and everything went smoothly. I then joined them and the down payment was expensive which was $250. I told the lady that I did not have even close to that amount on me and I told her what I had. She worked out some kind of plan to take from that amount and that was a good thing that she did. And since my vehicle was paid off, I pay $97 which is not bad.

    But ProtectMyCar is a very hard company to work with. Every time I have something happen to my vehicle, it was very difficult for my auto mechanic guy to file a claim. They were taking their process time trying to figure out if they were going to approve the payment or not. I was steadily calling in, asking what was up with the process and why it was taking so long. I was spending money out of my own pocket in coverage for a rental. Most of the time, it took ProtectMyCar close to a week. Come to find out my rental was not going to be reimbursed.

    My mechanic guy would tell me that he was not going to work on the vehicle until ProtectMyCar approves it because he wanted to know where he was getting his money from. ProtectMyCar told me that they had to verify this and call that, which was like an extra headache. Also, ProtectMyCar always asked me to send a whole bunch of documents. I told them that I have sent the documents in but they wanted me to resend them ‘cause they don’t have them on file. With my other company, there was never any of that. Overall, I would not refer ProtectMyCar because I had a bad experience dealing with them.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Claims HandlingTechPrice

    Reviewed Dec. 16, 2016

    When the warranty on my car expired, my previous warranty provider never offered an additional extension but ProtectMyCar did. Somehow, they must have known I had a previous warranty. I just have the payments for my extended auto warranty come out of my account monthly. So far, I've only had one claim, and the dealership took care of it and filed it for me, and they faxed over the work order information. ProtectMyCar paid for the repair cost, so that's good and I'm pleased with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims Handling

    Reviewed Dec. 15, 2016

    I liked what ProtectMyCar was offering, so I got them for my auto warranty. The process of submitting a claim wasn't bad and their representative was fine. All in all, it was a fine experience and I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. We appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed Dec. 15, 2016

    Our warranty for the Honda already expired, so we needed another extended warranty on it. My wife set up getting an auto warranty from ProtectMyCar. She just called them up and they did everything through the phone. It was easy to make payments for the extended auto warranty. We had a very good experience when submitting a claim. The Honda dealer submitted the claim for us. We went to the dealer and they took care of all the necessary stuff. We just had to bring the car in and ProtectMyCar reimbursed the dealer. Overall, it was very good and satisfying experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Dec. 15, 2016

    ProtectMyCar sounded better than the other company that called me so I went with them. When I submitted a claim, I took my car to the Chevy dealership and they took care of the claim. They found about $3,000 worth of damage and $2,000 was covered under ProtectMyCar. They did all the stuff that had to be done but oil change was not covered.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoveragePriceRefunds & Payouts

    Reviewed Dec. 14, 2016

    ProtectMyCar had the best literature out of all the other ones that were coming to me. In the beginning, submitting a claim was rough. I felt lied to and I was given misleading information. And then when they corrected the quote due to the quote the mechanic gave them, things were changed. I described a little bit about myself to the man and things became more honest and it was a better price for me the second time to pay for than what I was originally being charged.

    It was fairly easy to use the program, but only for the process. Other than that, it was not easy at all because I had to come up with $1,500 upfront that I didn't have that I had to use credit cards for. In order for the company to pay the other half, I had to make a big payment. I would've just decided to go through the mechanic myself and made payments. So, as far as that goes, I'm really not satisfied with the policy. I did save a couple of hundred bucks, but now, I'm in the hole because I got it on credit cards.

    I also did not use any road assistance because I didn't have money to pay on my own stuff upfront and then get reimbursed later. I expect a voucher before I do something free. But I gotta get the oil change, turn the receipt in, and then I get my money back. But if I don't have the money, then that's not free. In America, there's nothing free. There's always a gimmick and a catch behind everything.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Claims HandlingTech

    Reviewed Dec. 14, 2016

    What one of my friends at work was telling me about ProtectMyCar sounded good. So, I decided to have them as my auto warranty provider, and I like them. The claims representatives were nice. They handled the claim like they’re supposed to. It was also easy to pay for the extended warranty.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase

    Reviewed Dec. 14, 2016

    People are always looking where they can save and that is always the number one item. That’s the reason I got the warranty, so it will help me shoulder my expenses. Because when I bring my car to repair, I spend like almost $2,200 for just one time. That’s a big money on my pocket. However, when ProtectMyCar said I'll pay 50%, I noticed that it isn't. When I get the bill, it looks like I pay more than them. They said that’s how they work. With my previous warranty, I have to pay the 50% straight to the shop. I then could negotiate with the shop. But since I'm paying the 50% to ProtectMyCar, then I'm locked in and I don't have room to negotiate. But ProtectMyCar can negotiate to the shop. So I feel it’s not fair.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Claims HandlingCoverageTechRefunds & Payouts

    Reviewed Dec. 14, 2016

    I called ProtectMyCar and their program seemed decent. Then I had a claim regarding my truck. It had a radiator done and another issue with the fuel. The dealer made the claim for me so I gave them the membership card information and they submitted everything including the total of the 2 different repairs. But when time came for Protectmycar to pay out, it took a little longer for them to get the dealership their information so I could pick up my vehicle. The dealership had gotten the car fixed the next day and I wasn’t able to pick my vehicle up until the day after because they say they were having difficulty getting a hold of the dealership to go ahead and pay. Also, ProtectMyCar ended up taking care of one of the issues only and I covered the extra of the other ones. I wished that if the claim was being processed, someone would follow up with me and offer some options that I can get. I didn't speak with anyone directly during the whole process, even afterwards.

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    Protect My Car
    Response from Protect My Car
    Thanks for your comments. The repair involved the radiator, which was covered, as well as a sensor that was not covered under the policy.
    For your protection, we issue payment to a shop when we receive a final invoice and paid the claim directly to the shop once we received the final invoice. We do regret that the shop was late in providing that to us.

    As you indicated, we did keep you updated on the claim but do not hesitate to call us anytime you have any questions. We welcome your calls.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPunctuality & Speed

    Reviewed Dec. 13, 2016

    One of the reps at ProtectMyCar called me right when my other warranty was up. They sounded so good so I thought of going with them. I have submitted a claim when my transmission went out. I took my vehicle to a Nissan dealer and they helped me go through the process because I’ve never gone through it before. They handled it real fast for me. It was really good and I learned a lot. However, the transmission they put didn’t work very well because I didn’t even make it home. So I took it back and they had to give me another, and I’ve done good with it. It’s been about six weeks now and it runs good.

    The claim went real good and straight. The reps at ProtectMyCar answered all my questions and got everything taken care of. They covered everything and all I had to do was pay my $100 deductible. I don’t have any complaints and I am glad they were real thorough. But I’m going to ask them instead of paying the $49 a month, can I double the payment so I get done paying it faster.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    We will be in touch to assist you with your billing questions as well.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageRefunds & Payouts

    Reviewed Dec. 13, 2016

    I was led to believe that the warranty protection I had was the best one that ProtectMyCar offers. And it was supposed to cover everything mechanically in my truck. I come to find out when I needed repairs to my truck that it did not cover everything in my truck mechanically. So I had to end up paying about $1300 out of pocket to have the repairs done. So I’ve been displeased with that situation right there.

    My cruise control went out and that’s mechanical. And the lady I talked to, the supervisor at the company, told me that it was covered. So I took it into the dealer because I have a late model truck. When he called to get it approved to do the repair work, ProtectMyCar would not approve it. They said that my cruise control wasn’t covered. There was another mechanical thing that they did not cover, and I ended up having to pay over $1000 out of my own pocket and I was supposed to be covered.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims HandlingSales & MarketingPrice

    Reviewed Dec. 13, 2016

    Having a warranty evens out how much I would spend in a year with my oil changes and I was also told that ProtectMyCar could help reduce my expenses on my repairs. The processing, payment, etc. were simple. They respond well, too. In fact, the place where I got my oil change said that ProtectMyCar was the easiest for them to deal with.

    Submitting claims for both the oil change and the repairs were easy enough. I did the one for the repair over the phone and Ford got the clearance through ProtectMyCar to do a certain amount of work. However, I will try it one more time to see if I actually have any savings because for me, I didn't have any. They just raised the invoice price to make it look like it. I paid about $1800 to Ford and when I told them that I should have gotten some discount, they told me the invoice was $2200 so I saved some. I don't expect to save half but what I'm looking for is real savings. I have some mechanical experience so I have an idea what things should cost.

    When I was recruited, they told me that if where I was at wouldn't lower the price, they would send my vehicle to another qualified dealer or qualified repair shop and get it done for less money. In paperwork, they said they could save me money each time. But that did not happen. I'm disappointed and I won't recommend them to anybody. I'm not looking for savings on paper. If I see real savings, I'd be more than happy to recommend them. If the price is low enough and if they can help offset some my repair bills, I'd be happy with it. But the only time I went in for repair, it looked like a scam to me. They need to work on being able to show the customer some real savings and not just making a deal with the service manager to up the invoice and make it look like the customer saved some money.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Claims HandlingCoverageTech

    Reviewed Dec. 12, 2016

    Submitting a claim at ProtectMyCar has been pretty good so far. The dealership has done it for me, so I haven't had to do anything. Also, making payments is automatic, so it's pretty easy. There was one thing that wasn't covered and I don't know why, but I've had quite a bit of things go wrong that they covered, which I was pleased with.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Claims Handling

    Reviewed Dec. 12, 2016

    When I called ProtectMyCar, they gave me good answers while the other companies were trying to give me a run-around. So I decided to go with ProtectMyCar. My experience with the claims process has been wonderful though I wish it would be more than 20%. That is my only problem with their program. Other than that, they're very good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them.
    Our Ambassador policies are specifically for vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or because of pre-existing conditions. Ambassador policies are less expensive than a standard extended warranty.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingTechPrice

    Reviewed Dec. 12, 2016

    I needed a repair done for my air conditioning condenser and radiator, so I went to the mechanic. He called ProtectMyCar and faxed their estimate for the repair bill. ProtectMyCar said that they couldn’t do better on the pricing, but the mechanic felt it was very competitive. They had me transmit what would be my portion of the bill to ProtectMyCar and then they sent my part, plus their part to the mechanic.

    I was apprehensive at the dealership because it was the first claim I ever had to file, and I didn’t realize that would be the process. I was transmitting a thousand dollars to a company that was not the one that I had originally signed up for - a company that I didn't know anything about. So I was nervous with all the fraud that’s going over the internet. But everything transpired like it was supposed to, so in the end, I was satisfied. I sent the money, then they right away sent the money to the mechanic and they did the repairs. There was no problem at the mechanic when I was actually having the repairs done.

    Also, I was to get emergency road service with the plan that I purchased originally through Solace. The first time I had to use it, I called the number that was on my Solace card but they had no record of my contract with ProtectMyCar that had taken over by that time. The next business day, I called ProtectMyCar and they told me that in the transition from the Solace contract to ProtectMyCar, a lot of names had dropped off the list so they were gonna go through and double check their list of names to make sure that everybody that was under contract showed up in the database, so that if we need emergency road service, it could be handled. I did call them subsequently for their road service and they had me on the computer. They sent somebody out right away and everything was fine.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverage

    Reviewed Dec. 12, 2016

    I was searching for a new warranty for my Volkswagen since mine was expiring and I was given the number from a friend, which I called. My original warranty covered everything on the car and there was no deductible. No matter what happened, it was covered up to 100,000 miles. I specifically told the salesperson that I had a lot of problems with my car and that I wanted a warranty that was going to be the same as what I had because of all the issues. However, what I was told over the phone is not what has transpired and I’m not happy with the plan that I have.

    So I'm very dissatisfied with what I ended up getting compared to what I had, and I asked a lot of questions from timing belts to everything before I went and got the warranty because I was going to go with the company that I had and just get another 100,000 miles. I was told everything is covered and the only thing that I have is a $100 deductible. After speaking to the person who sold me the package, she basically told me one thing and it’s completely not what I was told. After I purchased the warranty, ProtectMyCar outsourced it to a third party. It says ProtectMyCar on the letterhead but the warranty plan on the outside says United Service Contract Group.

    So needless to say, I paid more than $4,000 for the warranty and my mechanic has to argue with United Service Contract Group every time my car has a problem in order to get them to pay. They also want to send their own parts and won’t allow my mechanic to order parts directly like he normally would, which holds up the process. My car was in the shop for a month and a half and the entire fuel system had to be replaced. It was a month and a half of going back and forth with the car. I thought it was fixed but it wasn't because the company would supposedly cover only the parts that were under the warranty. My attorney looked at the warranty and the way it is written is horrible.

    I could go after ProtectMyCar because I was sold something over the phone that was not what it was. I was told I had 30 days to look at the warranty, but when I had a repair, there says something like everyday fluid is not covered, like liquid that needs to be put back in the car. That was what was needed for the repair and they wouldn’t pay for the liquid. I had to pay for it. I said, "So you’re telling me if my transmission went, you’re not going to put transmission fluid in the car?" "Oh, no. we would put transmission fluid." This is such a garbage warranty. I understand why people get frustrated when they purchase a warranty that isn't a good one. The warranty I had before was wonderful, but ProtectMyCar is horrible. I should have went with the company that I had originally.

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    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Dec. 11, 2016

    ProtectMyCar has good reviews. The claims process was okay. However, there were some things that weren't stipulated in the contract that came about once I put in the claim. I never really called them myself, personally. It was more my mechanic that dealt with them. They were hesitant to cover things that should be covered and then after explaining to them several times, he got a hold of someone that understood what he was explaining to them and then it was covered.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverageTech

    Reviewed Dec. 11, 2016

    ProtectMyCar was offered at the car shop I was at, and I decided to apply and was happy because I was able to get it. The payments have been very easy. I hooked it up to automatic payments, so I don’t even think about it other than making sure I have money on the card when it’s due. Submitting a claim with them has been very pleasant, quick and easy. I called ProtectMyCar first and they told me to have the mechanic call them. The mechanic did, and he filed the claim and told me everything was good to go. ProtectMyCar has been good. They’ve even gone the extra mile for me. With the first claim that I filed with them, the dealer called them and there was a part that wasn't covered. And they said since I had never filed a claim in all the time I was with them, they would cover the part for me. They’re really cool.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims Handling

    Reviewed Dec. 11, 2016

    I have submitted a claim for a fan that went bad and the Ford dealership that I went to took care of it for me. However, some of the dealers say it’s too complicated to submit a claim with ProtectMyCar. I was gonna submit a claim one other time but they said it was too difficult.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    We do hear those same comments about shops that feel the claims process will be too complicated for them. Once we talk to them and let them know they get paid directly by corporate credit card, rather than having to wait for a check in the mail, they are very happy with the process.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingPunctuality & Speed

    Reviewed Dec. 10, 2016

    I was dealing with another warranty but then I started looking up and gathered ProtectMyCar was the best one for me. The claims process was an excellent transaction. They helped me out a lot. ProtectMyCar held their business and got the claim done quickly. Making payments for the warranty is easy as well.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingTechPunctuality & Speed

    Reviewed Dec. 10, 2016

    The most recent claim I submitted with ProtectMyCar was time-consuming. I had to wait a long time for my car. I had to get my new tag in August and put my car in the shop beginning of July because the engine light was on and it wouldn’t pass the emission. I made a head start and let them see what they could do. However, my car was still in the shop when my birthday (August) came because of communication problems involved between ProtectMyCar and the dealership. They were blaming one another and I had to rent the dealership's car, which was a big mess. They were going to make me pay this bill that was unbelievable for keeping it so long. I refused to pay it because they caused all these delays. It wasn't my fault. So, they've been working it out for me.

    In addition, they found out that I had a really bad leak with my engine and they replaced it. However, I thought they would replace it with a new engine but they replaced it with a used one. Otherwise, their service is okay. Moreover, I have used their 24/7 road assistance, and it takes a while. I didn't know where the dude was coming from. They told me it'd be a good hour wait, and sometimes it could be more depending on the traffic. I happened to be in a crowded parking lot when I had locked my keys in the car. I waited for over an hour and a half, and was burning up because it was cold.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Dec. 10, 2016

    I was trying to find a part for my vehicle but didn't have a warranty on it anymore. Then ProtectMyCar was the first one that sent something to me about it. I was first led to believe that the warranty wasn't going to pay for it and that it would take forever to do stuff. But from my first time ever doing it, I realized as soon as the Chevrolet people put my car in for the claim, ProtectMyCar took care of everything.

    There was just this one instance that this one guy from ProtectMyCar was rude. The sticker that ProtectMyCar had on my car window said it was time for another oil change. So I went to this other Chevrolet place to get it done and when the girl from Chevrolet called in the claim, one of the gentlemen at ProtectMyCar was very rude to her. That's the only thing I didn't like. I spoke to that rude guy about it. I told him that he had spoken to her very nastily when I have spoken very highly of ProtectMyCar. He then apologized in his own way. But what the girl rep and I didn't know was that ProtectMyCar only does the oil change every time at a certain number of miles even if according to the sticker, I needed another oil change. Apart from that, it has been a great and helpful experience with ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. We appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right. We apologize if one of our agents did not treat you with the respect you deserve. We never lose sight of the fact that the policy is there to help you, not make a difficult situation worse.
    Thanks for being a preferred policyholder.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims HandlingCoverageTechPrice

    Reviewed Dec. 10, 2016

    I liked ProtectMyCar's pricing and what they had to offer. So far, we had three major bouts and they took good care of me. According to the repair shop I worked with, ProtectMyCar was awesome. They were very easy to talk to, to work with and get their bills paid. They were really good and what they covered was unbelievable. The last time, when my car went in for the heating, I still had to put in my claim for that for my rental car. They had told me it would be covered for that week and I still haven't done it for. But as far as road assistance, I get a better offer through AARP because they go real far. Otherwise, I love working with ProtectMyCar.

    Payments are easy and very reasonable. I can afford $50 something a month. It keeps my 2008 Buick on the road and I have way over 100,000 miles. I'm very happy with ProtectMyCar and they are very credible. I appreciate that I can go to any certified shop and not just the manufacturer or the dealership. In fact, I've recommended them to quite a few friends already.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingRefunds & Payouts

    Reviewed Dec. 10, 2016

    Filing a claim with ProtectMyCar has been difficult because we’ve been getting the runaround. We called a little earlier and asked for Marian who was supposed to give me a callback. My father has not gotten reimbursed for his rental car. I sent a receipt. He got reimbursed for one of them, but I sent a receipt for the next one he had to rent and ProtectMyCar have not sent him any and they charged him $90 for one day for that car. They only sent him a check for $30. Also, it takes a long time to get in touch with anyone and they don’t call back. We called Marian weeks ago and she hasn’t called back. We are unsatisfied and if we could find another place to go to, we would and we’d cancel our plan with them.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Claims Handling

    Reviewed Dec. 9, 2016

    Submitting a claim with ProtectMyCar was a great experience. They helped me out with my car when I messed up. I had a couple of things go wrong with my car and I took it to a mechanic. I paid half and then they paid the other half. I never had a problem with them making any payments.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Best of all, when you do have a problem, it’s really nice to know that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service. That’s what we call good peace of mind.
    Thanks once again for those great comments.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed Dec. 9, 2016

    My husband told me about ProtectMyCar and we decided on them because the price was right. I had two different claims with them which the dealership filed for me. Both claims took longer than expected and I had a lot of miscommunication between ProtectMyCar and the car dealership. I wasn’t informed like I should have been. It’s very easy making payments for the extended auto warranty, though. I also had an oil change from them. My experience with ProtectMyCar was not bad, but it was time consuming. I’m very patient and I didn’t know who was supposed to call me and there was a lot of he said, she said. But overall, it was good service and they still got my car fixed. I was happy in the end.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help. Some repairs by their nature do take additional time to make sure they are done completely. We regret the additional time it took to complete the process for you but are very glad the end result was satisfactory to you.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

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    Protect My Car Company Information

    Company Name:
    Protect My Car
    Company Type:
    Private
    Year Founded:
    2005
    Address:
    570 Carillon Parkway
    City:
    Saint Petersburg
    State/Province:
    FL
    Postal Code:
    33716
    Country:
    United States
    Website:
    protectmycar.com