
Protect My Car Reviews
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About Protect My Car
Protect My Car is a premier vehicle service contract provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company aims to provide a hassle-free claims process and ongoing customer service.
- All services provided by Protect My Car employees
- In-house claims process for smoother experience
- Free oil changes and tire rotations with all policies
- Does not cover preexisting conditions
- Not available in AK, CA, HI, MO, OK or WA
Protect My Car Reviews
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Reviewed June 3, 2017
Some lady called me to sell the warranty from Protect My Car and I felt very comfortable with the whole process. It's a very good product. However, a difficult thing in making a claim was that some guys in the shop didn't speak English and they can't talk with the guys that Protect My Car had there. Other than that, I'm very satisfied.

Please call us anytime you have any questions or if there is any thing we can do to help out.
Reviewed June 3, 2017
The gentleman that called me presented well and made me feel comfortable. My car is from 2007 and already I was a little bit scared, and going with Protect My Car seemed the perfect thing to do. I've only submitted one claim and it was a smooth, one-call transition, and it was done. The only thing I paid was the deductible. Also, when I couldn't find my coverage, I called the company and requested it, and it was sent immediately through my email. I'm very satisfied.

Please call us anytime you have any questions or if there is any thing we can do to help out.
Thanks again for taking the time to provide your comments. We appreciate that very much.
Reviewed June 2, 2017
ProtectMyCar's price was good and they're pretty nice about setting me up. However, they didn't cover what was wrong the first time I submitted a claim with them, so I wanted to get rid of the warranty. The compressor wasn't covered in my warranty and I wasn't happy because I bought protection to cover everything. But the second time I put in a claim through the dealer, everything went through fine so I was very happy about that. They're very good and I've been with them for a year and a half now. I have a $100 deductible and paying that and my monthly payments is very easy. The amounts I pay are also reasonable.

Please call us anytime you have any questions or if there is any thing we can do to help out.
Thanks again for your comments.
Reviewed June 2, 2017
I called three or four auto warranty providers and ProtectMyCar was the cheapest option to go with. I had a little bit of trouble from the beginning. When we were talking in the beginning, I offered to take my car to somewhere that I could get it checked out to make sure it qualified for all aspects of what I was getting. They said I’d have to have a factory stock and so I haven’t done anything to it. I bought it off of a Ford dealership and when the transmission went, they caused a bunch of havoc. What made me mad about that is, I understand there are rules but they don’t even cover that. That doesn’t affect the way the motor runs and it doesn’t affect anything about the car other than it gets a little bit more air into it.
If I would wanna go get rims and tires or if I wanted to be able to put another grill in, I couldn’t do those because it’s gotta be all factory stock. I was wondering why they are talking to me about cosmetics stuff when they are there to fix my motor and transmission if it goes wrong, not fixing my grill and my tires if something goes wrong. The only thing that I had against them was that they put a lot of rules on everything and I understand where they’re going with it, but I was thinking they were saying factory stock on the stuff they cover. I would agree with that but they made it to where that the person can’t even do anything to their car because of the fact that they don’t wanna go or can’t fill out the warranty that they have.
Another problem was that it took forever and I had to get a rental car. Town & Country Ford had my transmission out and done in like a day. They said the transmission’s gone and the guy said they’re gonna leave it out because as soon as the other part gets there, they can go ahead and dump it right in. They said it was Thursday when they finally approved it and they were gonna order it that day. They were gonna get it on Friday morning or afternoon and they’d either have it done Friday evening or Saturday morning because they wanted to go research.
ProtectMyCar found the part and I don’t even know if it’s an actual Ford transmission in my car right now because I don’t know where it came from. They bought it and sent it to Town & Country for them to put it in. I don’t know if it was a brand new transmission like it’s supposed to be or not and if it was used and neither did Town & Country. I think that if they're gonna be a warranty company, let the shop get the part that way the person knows exactly where it came from and that it’s brand new. It took like a week longer and it ended up that the $200 that they saved on the transmission was spent on the rental car for me. If you only shed $200, you spent more than what you saved because it’s $50 a day.
Certain people are helpful and other people are by the book and only by the book. I’m not trying to be mean but no company can be like that. There are no absolutes in any company. They’re more of guidelines and I understand about the factory stock but in my eyes, if they don’t cover that item, that’s like me telling them they can’t do this to their house because they got their insurance through me. But they still owe me but they can’t update their windows because it’s gotta be original windows that were in there at the beginning of the time. That sounds ludicrous and ridiculous to me. But if I’m thinking about switching my engine out to a bigger engine, I can understand that. I can’t do that because at the end they’re gonna end up having to pay for it if it goes out.

Most people do not modify their vehicles. Their coverage, like the policy you have, is best suited for thier situation. Despite what you may believe or have heard, drilling holes to let more air in, over-sized tires and rims, and other such modifications, do affect engine and transmission performance. These modifications can lead to more frequent and costlier repairs.
Many people, as you apparaently do, have or intend to modify their vehicles. We have developed policies for just those vehicles that not only help with repair costs but maintenance costs as well. The reason we ask about modifications is to make sure we can offer the right coverage for you and your vehicle.
Do not hesitate to modify your vehicle. Just know that with your current policy, not all repairs will be covered as a result of the modifications. Now that we know about the modifications you have made and plan to make, we can explain coverage that may be better suited to your needs than the policy you have now. We will be in touch to discuss these options.
Thanks again for your comments.
Reviewed June 2, 2017
We used ProtectMyCar one time and they helped us out tremendously. We have a great coverage. They've been really good to us and we’re happy with our service. I’ve enjoyed it. They should keep up the good work and continue what they were doing.

Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
Thanks once again for your very encouraging comments. Remember the best part, too. We are still here to help again when the need arises.
Reviewed June 1, 2017
When I brought my car to the dealer, they took it apart and told me they didn’t know how to put it back together so I wasn’t satisfied with them. But I was satisfied with my extended warranty with Protect My Car because they did their part and in a timely manner too.

Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.
Reviewed June 1, 2017
Protect My Car was very helpful when submitting a claim and they've done a great job. I'm old fashioned and get sick of passwords so I submit claims over the phone and their reps did their job very professionally. Payments were taken care of online easily. It's a good product and I'm very happy with it. They've done what they told me they would do and that's what I wanted. They're the best.

Please let us know if you have any questions or if there is anything we can do for you.
Thanks again for your comments.
Reviewed June 1, 2017
I was already over a hundred thousand miles on my BMW and the warranty that I had on there has expired but the people that I had didn’t want to renew. So I was calling around and I was happy to find Protect My Car. Making payments for the extended auto warranty wasn’t difficult at all. Sometimes, I get behind but I pay my bills with them because I need them. When I told BMW to have my car fixed, they had to go inside the engine to see what was wrong with it. Protect My Car said they were going to approve them.
I wanted to challenge BMW and take it to an auto shop where if there were sludge in there, then I would have been able to take care of it. It took me about a week to get it into European Auto and I found out that there was the eccentric shaft. Protect My Car said they will pay for it. But they gave me the runaround about that saying that I was abusing my car when I got all paper works to show that I took great care of that car. So once they have seen all the paperwork that I got from Kelly BMW and European Auto, they went ahead and approved my claim. Also, I didn't know that I had Roadside Assistance. The shop had my car for about a week. I would have got a rental car.
Right now, I’m having issues with the car and I have to take it back to the place that fixed it. I’m doing everything to keep the car running but then I can’t get the mechanic to say he knows how to fix this car to get it right. So it’s on them now and if they don’t fix it, then I’m going to take it to Kelly BMW and the small shop is going to have to pay Kelly BMW. I needed to get it fixed. It’s a very nice car and I like it.
It’s hard to get a warranty company that takes care of their business. Even though Protect My Car gave me a runaround, I would still suggest them to my friends instead of them going somewhere where somebody might juice them out of their money. Now I know that they would give me the runaround but will cover what they’re supposed to cover.

Far frpm being a runaround, we are commited to making sure that your repairs are done correctly and completely the first time. Nothing is more disappointing than having to go back to the repair shop because a repair was not done right the first time.
Please call us anytime you have any questions or if there is any thing we can do to help out.
Thanks again for your comments.
Reviewed May 31, 2017
ProtectMyCar literally asks the company that I go with if I really needed the oil change and I’m using a synthetic one. The guy there says that I do and that’s what he’s putting in the car. The second time I heard that was at Firestone. I called them on a Monday and talked to a manager. He explained that the reason why they ask was that people who get these free oil changes have it done early at 2,500 mileage. Then when they are finished using it, they're out. I told him that they could always tell no and that it has to be a certain mileage before doing it. I’m always between 5000 and 5,500, which is the requirement for that.
I didn’t like the fact that I was challenged on the oil change part. It’s got to be on a case-by-case basis and they need to look at that a little bit clearer. Then a lot of stuff that falls under wear and tear that was more internal stuff weren’t covered. Unfortunately, they don’t do any EVAP type of stuff. I’ve babied the truck so I haven’t had any problems with it and bought this as based on the mileage. It’s just a preventative maintenance factor and I may never use it, but I bought it to buy it.
I had a claim about the alternator and they tried to nickel and dime me on that. They covered everything but they weren’t going to cover tax. There was some part of the alternator, which is part of the assembly and they weren’t going to cover that too as well as the fluids. The dealership thought that was really weird because it’s all together so I had to call in and complain. I talked to the guy and said that no one ever told me that they weren’t going to cover tax as I wouldn’t have gotten the warranty service had that been the case. He apologized then he stepped up and took care of everything. Right now, they’ve been accommodating. I’m going to be worried when it comes to repair as I always hear the stories, “Well, we’re just going to deny that.” I hope it doesn’t come to that. But they claim to uphold their end and I’m knocking on wood that I won’t have a problem. But I’m holding my breath if I do.

Some states actually require the policyholder to pay the tax on repairs, others do not. Again, please do not take it as our trying to get out of anything. We have to follow the law as does any one else. We are certainly glad that the policy has saved you far more than you have paid in premiums to date. That should tell you how good your decision was to protect yourself with this coverage.
Thanks again for your comments.
Reviewed May 31, 2017
I heard about Protect My Car through the dealership and I don't have any problems with them.

Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
Thanks once again for your comments. Remember the best part, too. We are here to help when the need arises.
Reviewed May 31, 2017
Protect My Car’s services were equal with the other company but smarter and less expensive. I’ve been a member for at least six months. When I got the contract, it covers the engine, the drivetrain and transmission but before I received the contract, I was told that they cover more than those three items. I was made to believe that they cover exhaust because that’s what the representative said to me initially. But, I submitted a claim and my vehicle was fixed in less than two days. There was a $100 deductible and it was completely covered.

Please call us anytime you have any questions or if there is any thing we can do to help out.
Reviewed May 30, 2017
I was looking for a maintenance plan and came across Protect My Car by word of mouth. Submitting a claim with them is the easiest thing in the world. You call them up and it's all squared and done. No hassles, no frills. Also, making a payment was a piece of cake. Their customer service is outstanding and they're quick, efficient and get the job taken care of. The only time I ever had a problem, which wasn't with Protect My Car, was when the company that towed my car disappeared for four hours. And Protect's reps jumped right on that. They've done above and beyond and my experience has been absolutely incredible.

Thanks again for your terrific comments.
Reviewed May 30, 2017
The experience with Protect My Car is good. I’ve had the same company for the last five years. I take the car for an oil change and get a repair done. I call the 1800 number and then they’ll get it fixed. That’s simple, and payment is easy. They pull it out of my checking account every month. Also, ProtectMyCar’s 24/7 road assistance, rental car benefits or maintenance perks are amazing. They are a great company with great people always willing to work.

Thanks again for your terrific comments.
Reviewed May 29, 2017
The first time I submitted a claim it took a long time to get an answer and get our car back. Other than that, it was okay and the overall process was easy. Their claims representative was courteous and was able to answer all of my questions. Making payments to purchase the extended auto warranty was easy and affordable as well. ProtectMyCar has been what we paid for.

We do work hard to make sure your experience with Protect my Car is a positive one. Some claims do take longer than others. We want to make sure the repair is done completely and done right the first time.
Please let us know if you have any questions or if there is any way we can help.
Thanks again for your comments.
Reviewed May 29, 2017
After reading the available information online, I thought that Protect My Car sounded better than the other companies so I got their services. It was very easy to submit a claim. I first called to verify that my problem would be covered. Then I went to the service station and they called in with whatever information they needed to provide and it was taken care of. My experience overall has been very good.

Please call us anytime you have any questions or if there is any thing we can do to help out.
Reviewed May 29, 2017
I only had one claim. Protect My Car took care of it nicely and I appreciated it. The claims process wasn't difficult at all. I just showed the dealer I had the insurance on the car when I needed it done. I told them what the problem was and they said they would take care of it. They called Protect My Car and said they'd take care of it, and they did with no problems at all. My protection warranty should be already paid off all the way. I paid it in about $400 payment at that time, and paid all at once so I would owe nothing on it. I had a wonderful experience and I'm happy with them. They are a great company and I appreciate having my protection insurance through them. I would recommend Protect My Car to anybody.

Please let us know if you have any questions or if there is anything we can do for you.
Thanks again for your wonderful comments.
Reviewed May 28, 2017
I needed a warranty for my car I had gotten from Clay Cooley. I saw a commercial on TV talking about Protect My Car and the person was talking about the warranty. I went with them and when my inspection sticker was out and the inspection failed, I was told to take my code to Protect My Car. Somehow, it was something underneath the manifold that kept the code on the car and they weren't able to pass it. I took it in and it was fixed.
It was the first time I made a claim and I had gotten online a couple of times to send a message to Protect My Car. I didn't know the process that it went through. I thought I was just typing in what I needed to say and then they would take that and put it on the list of things that a person needs to get fixed. But Protect My Car is totally different.
When I first bought the car, I kept hearing it click when I turned the signal light on. Eventually, eight months after, the signal light did not cut off automatically once I turned the corner. Right before I turned it into them, I had gotten online and told I Protect My Car I needed my signal light fixed. The signal light is part of the warranty because it's in the steering column. But fixing it didn't happen. I found out that they charge you $100 for taking it in and getting more than one thing fixed. I was really disappointed because the signal light did not get fixed and I had to take it back in. I'm working two jobs so it made it so difficult and I was frustrated.
Also, I waited in for maybe two and a half hours. I didn't know they had a four hour waiting period. If fixing the job would take more than four hours, then they would get you a rental car. I was there from early that morning. I didn't know they open at 10:00 but I got there at 8:00. It was almost 12:00 before they came and got the car. They didn't take that long after that, but I was frustrated. I was sitting in there that long not knowing. If it would have been on a Friday or any other day of the week, I would have gotten it done earlier. But because of my job, I was only able to go in on Saturday morning.
Otherwise, I've been quite satisfied with Protect My Car and my experiences with them have been pretty consistent. I just wish that I know the time frame of getting something fixed. When you take your car into the manufacturer or whenever you take it to get it fixed, you have to realize and understand, it's not gonna be extremely fast to get in unless you get in real early.
I also used their 24 hours road assistance. My battery had died on me and I was just sitting in the parking lot. My engine and my switch weren't turned on, but I could turn the auxiliary and have the radio on. That's all I was doing. And all of a sudden, I hear this click and my key was stuck in the ignition. This happened one month and it happened again the following month. Protect My Car was very quick on getting out there to assist me. They took care of the problem so I was very impressed with that.
Making payment for purchasing the extended warranty was also very easy. They worked real good with me. When I told the gentleman who kept explaining to me that right now, it would be very difficult for me to afford the warranty, he was able to work with me on the price and I was very appreciative. The warranty came in handy and I still have it to this day. Overall, I'd recommend Protect My Car.

You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms.
Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the most costly to repair.
As your vehicle ages and more miles are added it will be more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.
Again, thank you for your comments.
Reviewed May 28, 2017
I compared different auto warranty companies after I purchased my vehicle. I requested a quote from different companies, received a couple of calls, spoke to a couple of representatives and decided to go with ProtectMyCar based on the coverages that they offered, the terms and the pricing as well. Submitting claims was mixed thinking some things are gonna be covered and it’s not. It seems like there's a lack of a lot of clarity between ProtectMyCar and the company that actually administers their warranty service, USCG. I had to go back and forth with them on a couple of things but the experience with ProtectMyCar is okay.
The experience with USCG was not the greatest and I had to try to be accommodated and try to fix the issue. A lot of this was regarding language in the contract and what they’re telling me they can do. I was looking at my contract and it doesn’t say in this contract that I have but they kept telling me that I had to call ProtectMyCar because they can’t do something when I tell them that what they're telling me is not in my contract so I shouldn’t be held for that. I’m in real estate so I understand contracts. If there’s something in my contract and I’m asking you to fulfill what’s in my contract, you can’t tell me that because you have a different version of the contract. That’s not my issue.
I called last month to try and cancel my membership or my subscription. I spoke to the representative at ProtectMyCar and they were really nice and good. The customer service is awesome and they’re very understanding. So it’s like a disconnect between the servicer and ProtectMyCar. But the process of submitting was relatively easy. My mechanic did it. The only thing was the procedure. They can only cover the time when the car has been worked on and they want the mechanic to call when they’ve already done the breakdown. My mechanic never had a complaint and when I called to follow up, they had no record to be able to follow and even though I was talking to a different representative, they were able to get up to speed.
The reps that I spoke to over there are always very nice, respectful, courteous, helpful and communicate very well. I even emailed one of the representative to try to help me coordinate a repair something with a dealership. The representatives on the customer service side are very good and knowledgeable, they understand the product and the tone is very respectful. I’ve never had a problem with them on the policy side but the other side with USCG was not the greatest. Also, making payments was easy. Mine is on auto pay, so it comes out of my designated account whenever the date is. Mine is $99 a month and right now, I'm breaking even given the amount of payments that I’ve made, how long I’ve had the policy and what I’ve had the claim cover. It could be less and better but I have a five-year policy. It might be more expensive for a lot of people but I think $99 is doable for me.
Also, the reimbursement with rental car was fine. The only issue was the dispute between what they were gonna cover which I understood. If the car’s gonna be physically worked on for two days and you got a rental car for eight days, you can’t expect them to cover eight days and I understood that policy which is fine. It’s different from the insurance so, if you’re in a vehicle accident, whether your car’s been worked on or not, they cover that whole time you need a rental car. With this, it’s the physical time. If it’s a day or two that they’re working on your car, regardless of how long you have it, that’s how they cover.
Sometimes that’s a little tricky because your car could be there, they’re working on it and maybe they’re waiting for something so it’s taking a little longer. They can only cover a certain number of days and the whole time you’re paying for a rental car. There should be more clarity on that aspect of it and that was an area that I had to go back and forth with the USCG reps and we found a middle ground. The overall experience is okay. As a consumer, you have to decide if at what point is this still beneficial to you to have an auto warranty policy. If it cannot cover your needs, then maybe you need to cancel but overall the experience was decent.

United Service Contract Group does handle all claims on repairs. They have the knowledge and expertise to get things done right the first time when it comes to repairs and claims.
We here at Protect my Car handle the policy coverage, benefits, premiums and policy related matters. Thats why the guys at USCG could not help you with the policy issues and instead got you to someone who could help. We apologize for any confusion but in the long run it saves time and makes sure your questions and requests are handled by the right person in the best and quickest manner possible.
Thanks very much for continuing to be a valued policyholder.
Thanks again for your comments.
Reviewed May 27, 2017
Word of mouth is the best form of advertisement and a friend, who is covered by Protect My Car, gave great reviews. The price quote was within my budget as well and that played a major role in my decision to go with them. Payments are very easy. They do a direct withdrawal out of my account every month. And they are very understanding. One month when my mom died, I called and told them I can't pay it that month. They asked when I can pay it and they waited. It was two weeks later, I gave them a date and that's when they made the electronic transfer from my account.
Last year, it was Memorial Day weekend and I was at a store when my alternator went out on me. I called, told them what the problem was. They asked if I knew where I want to have my car repaired. I said yes. "Do you need us to have your car towed there?" "Yeah.” “When do you want us to do that?” “Tomorrow." "What time?" "11:00." The tow truck was here at 10 minutes to 11:00 and towed my car. I gave the repair shop the Protect My Car card that I've received in the mail, and that was my claim, the phone call. It couldn't have been easier.
The shop called and told me to get my car and bring $100. They gave me the bill and it came to $700 and some but I only paid my deductible which was $100. Being a retired senior citizen on a fixed income, that was spectacular for me. That was well within my budget. I would not have been able to get my car had I have to pay the whole amount.

We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
Please let us know if you have any questions or if there is any way we can help.
Thanks again for your comments.
Reviewed May 27, 2017
The sales person was more knowledgeable and the sales pitch was good enough for me. I felt it was the better benefit than anything else I had heard or researched so that was the main reason why I went with Protect My Car. In submitting a claim, everything was smooth. I took it to the dealership, they submitted it, they told me I had to pay my deductible and everything was taken care of. They deducted the payment out of my bank account. I had to rent a car on one occasion and I submitted the paperwork for the car rental and they reimbursed me with a check. I'm happy and satisfied with them. I would recommend them. I have already given their number to somebody to get their vehicle covered.

Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way.
By the way, the reimbursement was approved and we're glad you received that timely.
Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed May 27, 2017
I've been with Protect My Car awhile. Submitting a claim is easy because it goes through the dealer so I don't have to do anything. The dealer has the information already in the system. Making payments is also not hard. It comes out of my account and I just make sure the money is in there. Anybody that has an older car should have a warranty to cut that expense if something major happens, especially on a high-end car like a Mercedes. I recommend Protect My Car to anybody.

Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way.
Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.
Reviewed May 26, 2017
I like Protect My Car and they always come to the rescue whenever I need them. Their service is good and I like their monthly payment but I've gotten into some financial difficulties so I'm behind my payment and I'm trying to get it going. I'm very satisfied with the claims experience, it's easy and was done over the phone. Their claim reps were very respectful and concerned. Protect My Car made me feel very good whenever I need a service on my car, the warranty and coverage. It was a very great experience.

We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer. We will be happy to help you with your situation.
We know how difficult a big car repair bill can be on top of all your other obligations. That is just one thing that makes this protection so valuable.
Please let us know if you have any questions or if there is any way we can help.
Reviewed May 26, 2017
I chose Protect My Car because of the customer service that they provided since I'm strict with attitude and disposition. It was pleasing. That's how I make up choices on stuff. It depends on how the person talked to me over the phone. When I feel that I don't want to deal with them I hung up. I had an issue one time because I didn't know that my coverage only covered store parts. But that was good for me that I had a bad experience. I took my car to the dealership. When you take it to Honda, Honda doesn't buy parts from the part stores. They only do strictly with the dealership. It costed me a lot of money. A hundred dollar right ahead, so I just came out of pocket and paid it. But other than that, I haven’t had any other problems. I'd recommend it to a friend.

Please call us anytime you have any questions or if there is anything we can do to help out.
Thanks again for your comments.
Reviewed May 26, 2017
Protect My Car had military discount so I went with them. I submitted a claim for a water pump replacement and my radiator. It was timely. I had to have somebody communicate with Protect My Car a few times, but other than that, it was fine. I've never had to use a warranty before this and it seemed like they were very adamant on making sure that it wasn’t the type of situation wherein I ruined my car for fun. It took a little longer than I would have thought, but it was okay.
The person I had working on my car was great. At first, I took it to a different mechanic who was really busy, so he had a hard time communicating with the Protect My Car people and I wasn't able to get my car fixed for about two weeks. I was driving around trying not to ruin my car and waiting for him to respond back to Protect My Car. Besides that, they were great.

Thanks again for your comments. We look forward to hearing from you any time you have any questions.
Reviewed May 25, 2017
Protect My Car had more to offer at a reasonable price and I needed it towards my mechanical breakdown or engine repair. Their insurance is good, I didn't have any complaints about it. I needed wheel bearing and they paid for it. I took it to the dealer because I had the insurance. Then took it in a repair facility that's reliable and reputable, no backyard mechanic. I honored the contract, the agreement. They're only going to cover certain parts and not the the whole engine regardless of how much money you paid for it. But they cover major things like oil gaskets. The unbelievable part of it was they even helped me to rent a car and that was really nice. They paid it in full but they wanted a deposit just like anything else. They're pretty good and I was satisfied.

Terrific comment. Short and to the point. Thank you very much for that. It is nice to know that when you do have a problem with your vehicle that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service. That’s what we call good peace of mind. Thanks again for your comment. We appreciate it very much.
Reviewed May 25, 2017
When I brought up to Protect My Car's rep that I had bought something a little cheaper in the past, he told me that he would see what he could do. When I told him that I was in the Air Force at that time, he said that I qualified for the military discount. He did some research, got back to me and gave me the best quote for what I wanted so I ended up going with them.
I've only filed one claim so far and I took the car to the Buick center where they handled all of that. However, there was one thing that was not covered at that time. I had to redo the AC in my car, and I paid for that out of my pocket. But with the other stuff that was covered, I only paid the $100 deductible. I have recommended Protect My Car to a friend too. She went ahead and opened up a policy with them and I thought I was gonna get some kind of bonus credit but I didn't. Otherwise, the company has provided fast service and great customer service.

Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way
Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed May 25, 2017
Making payments for the warranty was easy and it's automatically withdrawn from my account once a month. Also, going through the claims process wasn't difficult with ProtectMyCar. However, I was not overall impressed but not disappointed when submitting a claim with them. There are a couple of things I felt that should have been covered. As far as what it cost to have it done versus some of the things that were covered, I didn't feel like it lined up with why ProtectMyCar didn't cover it. So I'd like to see more things that have a tendency to fail to be covered. It's been some months since I had the work done. But there was something on there that my mechanic said he felt like they should have been covered as well but they weren't.

Safety equipment, like emissions, are not addressed by the contract. Different states have different requirements for factory coverage. These repairs are left to the manufacture to address based on the applicable laws.
Still, we were happy that the remaining repairs, totaling over $1,800, were covered. That one repair saved you more than twice what your premiums have been over these many months. Not a bad deal at all.
Thanks again for your comments.
Please let us know if you have any questions.
Reviewed May 25, 2017
Originally I had called AAA because I'm not from Sacramento so I didn't know where to go and I asked them for an authorized shop. And they sent me to a shop but it wasn't one that could do the work. So they recommended AAMCO and then I called Protect My Car. I told them that the car needed to be taken to AAMCO because the shop recommended doesn't do the work and that I'm at work so I can't meet them there. They said it was no problem and they took care of my information over the phone. Then I called the other shop and they allowed Protect My Car to pick the car up. Protect My Car towed it to where it was going and took care of it. So it was very easy.

We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
Please let us know if you have any questions or if there is any way we can help.
Thanks again for your comments.
Reviewed May 24, 2017
I was shopping around for some extended warranty companies and ProtectMyCar called me and they had the lower price by about half of what all their competitors were charging. The payments for the auto warranty are automatically directed off of my checking account which is really easy. Also, submitting my claim was simple. It was all done with the dealer and I didn't have to do anything. However, a couple of bad things came up that surprised me. Their road assistance for towing is quite lacking. In Minnesota, they charge you $90 to hook up your vehicle and that's with no mileage. I live and work in a rural area so the closest garage that can do the work I need on my vehicle is 40 miles away. But ProtectMyCar only allotted 10 miles and the towing cost me money, which is about half of what it would normally cost with other services.
Also, when I had my transmission replaced, they put in a used transmission which failed after 800 miles. They then elected to put in another new transmission which immediately failed as well and I had to pay my towing charges to get it to the shop again. So, they cost me $80 in towing. They weren't gonna cover the oil too and were gonna make me pay my deductible again. I argued with them and they quickly said that that was a mistake on their part and they apologized. I'm on my fourth transmission and I'm dissatisfied that they're attempting to put in a used part to replace a part that’s known to go defective after a period of time. I used ProtectMyCar's rental car reimbursement which was also quite lacking. During the transmission change, it took two weeks of which they only covered six days. The dealership that I took my car to had a courtesy vehicle program, though. But overall, it was a cheap experience with ProtectMyCar.

Thank you again for being a policyholder and allowing us to assist you so much with your repairs.
Reviewed May 24, 2017
I've used Protect My Car for four decent jobs. I bring the vehicle to my mechanic, he submits the diagnosis, the reps call and they approve it. I tell them what they told me and everything was covered. Recently, I sold the truck so I canceled and that was not a problem at all. Also, the payment is well worth it. They initially worked with me and then it was $40 a month. They're a great company and I'd use them again once I run out of warranty.

Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.
Reviewed May 24, 2017
Protect My Car has better prices and they offered a little bit more than some of the other auto warranty providers I checked. To submit a claim, I go in for service and the dealer calls Protect My Car to see if it is covered. Then they pay it with a corporate credit card if it is. I have filed claims three times and I've never had a problem. When I call, they answer in a timely manner, and take care of it. It’s also easy making payments for the warranty. Since I’ve dealt with them, the whole staff has been excellent. They’re courteous and talk to you with respect. I had a great experience with them, and as a matter of fact, I’ve recommended them to a few people.

Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way
Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed May 23, 2017
Protect M yCar was the only contact I had and I went with them. There have been some issues with regards to claims and one time I've used it, the mechanic said that he couldn't contact them. I lost $100 because the mechanic didn't do what he was supposed to do.

We do protect our customers from unecessary repairs, overcharging for repairs and problems of that nature. We always pay the shop over the phone with a corporate credit card so they do not have to wait to be paid.
Please do not ever hesitate to call us if you have any problems with a shop. Open communication is the best way to avoid as well as solve potemtial problems.
Thanks again for your comments.
Reviewed May 23, 2017
Protect My Car had deals for seniors so I got an extended insurance from them. I submitted a claim one time. The parts that have worn out were from bumper to bumper and they took care of it.

We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.
Please let us know if you have any questions or if there is any way we can help.
Reviewed May 23, 2017
Protect My Car had a little bit more to offer than other auto warranty providers. However, it's hard to make payments when I call my payments in. Either it takes forever for them to answer or I'm hold for 5-10 minutes, sometimes 15 minutes. I just hang up and call at a later time. I also didn't use their towing assistance when my car broke down because the way they want it to work is I pay out of my pocket then they pay me back. That's inconvenient to me and I don't like it.
Also, submitting a claim with them was a little bit of a hassle. It was a little bit of a headache getting everything done. My mechanic talked to them and it took them two days to check the claim out and rejected it at first. They had to have somebody over twice and I didn’t have my car for almost a month. I was also told that they put new transmissions in but they put in used transmission. They told my mechanic what I'm allowed to spend. But once my car got fixed, everything turned out fine. They helped me out and were pretty convenient.

In hte future, though, please do not hesitate to call for a tow. We actually pay up to $100 per tow and your cost would only be for the towing charge in excess of that amount. We will reimburse you for an emergency tow but your having to pay first is not required to use the towing benefit.
Despite what your mechanic may have told you, we do not tell you what you are allowed to spend. We hope you will call us the next time you have a question of that nature so we can help you resolve it quickly and get you the correct information.
Again, thanks for your comments.
Reviewed May 23, 2017
Protect My Car bought out the company that I had contacted. When submitting a claim, I just go down to my dealer and they contact Protect My Car, and they’ll see what’s covered and what isn’t. It's easy enough and straightforward. I just let the dealer deal with it. Though it took a little while till the rear-end got repaired, it all worked out. I wish Protect My Car covered more but it's been pretty good.

Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
We are happy to have helped you with that repair and are very glad the policy helped you so much.
Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.
Reviewed May 23, 2017
I had some concerns about some of the things Protect My Car doesn't cover. They covered the compressor and paid that half of it. But when the transmission lines went out, I had to pay for that myself. The way I understood it, they would cover it, but I guess it didn't cover everything. When I took the warranty, I understood to the point that they would fix the vehicle. But when I got in the policy with them, it's like they'll go the cheapest routes possible. They don't try to put the things back to original new parts. They'll buy a used transmission instead of putting a new one. But other than that, the payments have been affordable for me, so I would recommend them but I'll let people know ahead of time how they work.

However, the A/C repair was a mechanical breakdown and we were very happy to have been able to save you hundreds of dollars on that repair.
Finally, we approve the use of OEM parts by repair shops and it is the shops that usually provide the parts. When necessary, we can locate locate parts if the shop is unable to do so, usually at a huge savings.
Thanks again for your comments.
Reviewed May 22, 2017
I filed a claim with Protect My Car and put in all the repairs that were being done, but I had to pay for these out of my pocket because they didn't cover the claim. I didn't feel like the reps informed and explained things well to me. Overall, I'm dissatisfied with my experience.

You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the costliest to repair.
The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you will be glad you had the foresight to protect yourself with this coverage.
Thank you again for your comments.
Reviewed May 22, 2017
A ProtectMyCar advertisement made me give them a shot. The advertisement made sense since I have an expensive vehicle and I know my warranty had just passed. My car company constantly called and asked me if I wanted to get it, but I ignored it. Then I saw ProtectMyCar's extended warranty and the price point was attractive so I thought I'd pursue it, and I was pleased with the overall experience. I had my dealer submit a claim and I paid the deductible. However, it took a long time. ProtectMyCar made it convenient to pay since I set it up with an automatic payment on a credit card. But the difficult part was making sure I have more money on the credit card to pay it. Besides that, I’d recommend ProtectMyCar.

Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
We are happy to have helped you with that repair and are very glad the policy helped you so much.
Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.
Reviewed May 22, 2017
Protect My Car got ahold of me when I first bought my car. They were the first one that I came across, so I took them. I contacted Protect My Car just to find out what was covered. And because I knew the rack and pinion was leaking, I made sure that it was covered and they said just to find a dealer and take it to them. Everything was good easy when submitting a claim. The dealer did it for me and called Protect My Car. However, they didn’t wanna go with the OEM part that Toyota recommended, so they went with the aftermarket part. Payments are pretty easy. They just take it out and paid for everything except for the more expensive OEM part, which I'm having problems with now. I'm gonna have to take it back in and have it looked at again. But so far, they did their job and it has been a good experience with them.

The best part is, we are here to help you the next time you need us as well.
Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.
Reviewed May 21, 2017
Protect My Car was very affordable and they cover a lot for the price. At the time that I got it, they were cheaper than any company that was providing extended coverage. They did good on all the payments and plans. I had switched my account over at one time, and I forgot to give them a heads up about that. So, they worked with me when I canceled my plan. I had a couple of claims that they covered and they’re pretty fast on getting the claims done so I enjoy them. They're good to us. The only think I don’t like is that the rental car benefit only covers 10 days. I wish they had covered a rental as long as I need one, from the time I have my car out to the auto shop up to the time they fix it. Other than that, everything was okay.

Thanks again for your comments. We look forward to hearing from you any time you have any questions.
Reviewed May 21, 2017
I filed a claim once. It was an okay experience but they can be a little bit faster and better for the customer because when the car is expected to be done, the customer is thinking to have their car right away. The repair company will not release the vehicle until Protect My Car paid. They said that Protect My Car gives them a credit card over the phone to pay and that holds up the process a little bit longer. But, I got the repair then everything was great. I got the approval within a couple of days too.

Unlike some companies we will not issue payment to the shop unless and until the repair is completed and you, the policyholder, are satisfied. That is just another way that we protect you to make sure the repair is done completely and correctly the first time.
Thanks again for your comments.
Reviewed May 21, 2017
I got ProtectMyCar when I first purchased my auto and it was done automatically through my dealership. I thought that the policy would protect everything I have on my car but the policy is useless. I've had it for about several years and there was nothing that the policy can do for me. It was null and void and doesn't cover anything serious. Any of the options that they give me, like the powertrain, it's on the policy but there's nothing under that policy that would have checked my car if it happened to break down or if I had issues with it. I've had to have a major malfunction before their policy would cover anything so it's worthless to me. I'm going to reach out to them and see if I can get a better deal on the policy or they can just reimburse me for the money that I gave them because I'm wasting money.

Mechanical breakdowns give you little or no warning. That is what this protection is all about. When your Starter broke down, the coverage saved you $568 on that one repair alone. For a very small monthly premium you are protecting yourself against these repairs.
Look at it this way, without the coverage you have to pay for wear and tear repairs and unexpected breakdowns. For a small premium, you are protected against the unexpected breakdown, towing costs and rental car expenses.
Thanks again for your comments and for being a valued customer.
Reviewed May 20, 2017
I thought about my car being protected for a long time. Then, I heard about ProtectMyCar on the radio, so I looked it up online and went ahead and did it. One time, something happened to my car and it had something to do with the company, Chevrolet. It had a recall on something and it happened to my car. They had to fix the belt and the park neutral reverse guide thing but I didn’t take it back in time for them to do it. I was almost in an accident because of it but ProtectMyCar was the one that had my car towed to the service place and it was right on time. It was also on a Sunday and that was what was so spectacular about it for me. Also, I had some work done on my car and ProtectMyCar paid for half of it. They really didn’t do any justice. So, I don’t want to be without it because if something happens to my car, I can’t afford a new one right now.
I submitted claims over the phone and the process was very easy. They really helped me out with the specifics, like what they would or would not pay for, and there were no problems at all. Also, I have a contract with them so all I have to do is read it. It makes them work on it and ProtectMyCar works on the major parts of the car like the engine, starter and stuff that cost a bundle without the warranty, so I’m liking that. They were also right on time, and they did what they said they were going to do. Then, to make payments, I call right over the phone to pay my $50, which is really cheap for me. I love ProtectMyCar.

You are so right. In this day and age, protecting the investment in your vehicle is very important. That is just one of the reasons for protecting yourself with this coverage.
We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your terrific comments.
Reviewed May 20, 2017
I only had to file a claim with ProtectMyCar once and I had to call them because I wasn’t sure what was covered. We also had to call them a couple of times because when I checked back with the vendor, he said he had not gotten his money, but all the information was with ProtectMyCar. I didn’t have a problem because ProtectMyCar gave him whatever number they needed to give him. Everything worked out fine for me. I’ve been trying to recommend ProtectMyCar to my friends who have cars because it’s a good deal.

Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way
Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed May 20, 2017
Making payments was difficult at first for me because I had to come up with the money. But after speaking with the reps, they made it a lot easier for me because they were willing to work with me on a cheaper down payment. When I submitted a claim for motor mounts, the experience was good. I didn't have a hard time and the service was great. If I could afford it again, I would go back with Protect My Car.

Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.
Reviewed May 19, 2017
My experience with Protect My Car was very bad. If I could give Zero stars I would. Initially I spoke with a customer service representative to research a warranty for my car. After hearing how much it would be I was hesitant to purchase immediately, so the representative offered to hold the price he offered for $20 (apparently it's subject to change from day to day). He said he could send me a packet explaining the benefits. I could look over it and if I was interested I could call him back to activate the policy. I agreed to this and a few days later I received the packet. After reviewing, I decided $4500 was too much for an 8-year-old car and did nothing.
Not being as diligent as I should, I did not look closely at my bank statement until 3 months had passed. They had been taking $75 out each month for those three months. I promptly picked up the phone and called them. After getting nowhere with the first rep, she put me on with her "supervisor" who informed me that the $20 was actually a down payment on the policy and that that automatically activated the account. She said that they don't hold the price for any amount. You either buy the warranty or you don't. She said that she would review the recorded conversation I had with the original rep and call me back on Monday (it was Friday at the time). I said that was fine, in the meantime I would dispute the charges with my bank.
I never heard back from her. To top it all off, the bank investigated and felt like I had in fact authorized the transaction and "closed their investigation". I'll be closing my account with them ASAP. I will not pretend to remember exactly how the initial conversation went, but it seems to me that a company would give someone the benefit of the doubt if they misunderstood exactly what the terms were. A $4500 contract should require more than a verbal authorization. Lesson learned. Don't let this happen to you.

We do give customer the benefit of any doubt. One way we insure you protection is to provide a written policy and payment agreement for you to review and provide 30 days to do so without penalty and subject to a full refund.
Thank you again for your comments.
Reviewed May 19, 2017
I was provided a good experience by ProtectMyCar. I was very unfamiliar with the claims process but the dealership filed it for me. There were some things that I thought would have been covered but weren't but I was satisfied when they finally got the issue done. Also, submitting payments was easy though I had to get it reduced as I was going through some life changes. But it saved me a lot of money and either way, I didn't lose out. ProtectMyCar provided what I’ve asked for and worked with me to get where I need to be. I’m very satisfied with it.

Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
We are happy to have helped you with that repair as well as your budget
and we very glad the policy helped you so much.
Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.
Reviewed May 19, 2017
I received a phone call from Protect My Car. I have another warranty on my car and I was gonna cancel it, and they had offered me a better deal, lowered the premium and a zero deductible like I had on the other one, so I stayed with them. Six months later, I needed to file a claim. I'd called and asked if something specific was covered, and they said yes. Then when I went to have it covered, they said it wasn't so it went back and forth with them that way. After the repairs were done, I wished that they would have followed up with me to make sure it was done correctly or if I had any other questions. Overall there's always room for improvement. I don't have a policy so I don't know what my benefits are, which is frustrating. I've never received my card in the mail so I have no way to contact them. I have payments setup to come out of my credit card monthly and I'd have to go to a credit card statement because I don’t know how to contact them.

We are sending you another policy and ID card as requested. It will have all out contact numbers in it so please do not hesitate to call us when you need help.
Thanks again for your comments.
Reviewed May 19, 2017
ProtectMyCar has good quality and they are professional. I had no problems with the claims process, I call and I put $100 on the car. I used the roadside assistance and it was very quick and on time.

We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
Please let us know if you have any questions or if there is any way we can help.
Thanks again for your comments.
Reviewed May 18, 2017
Protect My Car called me a couple of times and it sounded like a pretty good deal. And then I was stranded once and my battery went dead. And it took almost four hours before I got any service. But the other time I was stranded, I had a breakdown on the highway and it was real hot. And they pretty well made a connection pretty quick on that.
I also submitted a claim over the phone but I carried it to the dealer and they checked it out. I gave them all the information and they sent it in. But the process wasn't as smooth as they said it would be. I paid my deductible and I had a hard time getting my car fixed. I carried it back a couple of times. And then they contacted me to say there was one item that wasn't covered. But when I looked at my contract, it was listed as covered. So, I called them back and they said, "Oh, yeah, it is covered." So, they made the adjustment and that reduced some of the bill, but not a lot. I had a major bill but I had a major expense on my part, too. There were also a couple of things they did that wasn’t covered so I ended with a pretty good deal. But I got a little uneasy about it on the major calls and I was dissatisfied with the waiting times. Other than that, I had no problem with payments. Overall it was fair and I was satisfied.

The reason it did take longer on this repair was simply that the estimate listed the water pump and thermostat, but not the reservoir. Once you let us know that the shop was also including that in the repair, we called them and approved that repair as well. We apologize for the delay and we are very glad the policy helped save you so much money.
Please call us anytime you have any questions or if there is anything we can do to help out.
Thanks again for your comments.
Reviewed May 18, 2017
I learned about ProtectMyCar when my first warranty wore off. Submitting the claim has been a real problem because it seems as though they didn’t want to cover anything. The first couple of things that I submitted to them, they said they didn’t cover them. It would have been over 1.5 years since I had it serviced but they said they didn’t handle that so I wound up paying for those things myself. However, they had fixed two out of the three claims I have submitted and I was happy with that. But, while the car was in the shop, something else had occurred. It was similar to the front part of the car which they covered. Then, my card that was associated with it was compromised. Someone stole my numbers and started using the card so they cancelled the card. When they did that, it also cancelled the automatic money that was coming to the ProtectMyCar account.
The representative that I spoke to after that incident and before my card was compromised was very snooty. They had an attitude and said, “We got your money and it doesn’t matter. We don’t do this. We don’t do that.” When they reached out to me and I spoke with the representative, he was willing to take off $1,000 towards the total of the account, bringing it down to a reasonable amount that I could manage at the time. That rep was very good. He was customer service oriented and he did the right thing. He handled it to the point where it had to be a supervisor to make that type of transition.

No policy, no matter who issues it, will cover every component of your vehicle. The cost to the consumer would be prohibitive. We cover those components that are the most likely to breakdown and are usually the most expensive to repair. This not only keeps your monthly premiums at a comfortable level, but gives you the protection you need. That is why two of the three claims you filed were covered, but the latch for the rear tail gate was not.
Even so, the amount you saved to date on just those two repairs has more than paid for the coverage. Thas how you know you have a great policy.
Thanks again for your comments.
Reviewed May 17, 2017
The first claim I filed with Protect My Car was difficult. The second one was crazy. Once my car dealership made contact with them, my car was fixed right away because the car dealership has this policy they don't like their customers waiting. But after that, the dealership called me and said that Protect My Car won't pay. They asked for my number and I had to go back and forth with them a couple of times. Then, Protect My Car paid. The last time I needed it, Protect My Car called me for $1000 worth of work done, verified that I was the one who took the truck or the vehicle into the shop and they sent the approval right away. It was one, two, three, done.
So far, things have been working out very well. Every time I have an issue, they take care of it. There was a slight issue on the first one, but nothing I can call about. I appreciate them being careful about someone getting a hold of my number or just validating and verifying that it was me that was in there to get the work done. They are a little slow but that was a caution on their behalf which I can understand, I'm in business too.

We do go the extra mile to make sure your private information is protected. We do insist that the repair shop provide the final invoice and make sure the repir is completed properly before making a final payment. That is for your protection and we appreciate your understanding about those requirements and precedures.
Please let us know if you have any questions or if there is anything we can do for you.
Thanks again for your comments.
Reviewed May 17, 2017
I went online and started searching so I could save with the cost of car repair and that’s how I came across with ProtectMyCar. I tried it, and I got a couple of things like the oil change. When I had a problem with my car, I'd bring it to the shop. I'd tell the shop that my deposit’s $100, and the shop would pull out a claim. Then everything went quite okay and ProtectMyCar took care of it so that’s good. When I call customer service, it’s never a hard time to find anyone so that’s also great.
Everything was great when a person starts with the car. But when the problems come and he takes it to the shop and the shop starts telling how much it’s going to be on the labor and cost of parts, it’s not easy and he doesn’t have that funding. Then when somebody decides to get into a different company, I tell about my good experience with ProtectMyCar. I like their good service and I make it aware that it is good and word of mouth is the best way to get business. As long as the problem relates to what they’ve put on the contract, the person doesn’t have to worry. He’d save some headache and money.

Thank you very much for those great comments. We really appreciate them very much. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service. That’s what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your terrific comments.
Reviewed May 17, 2017
I don’t want to have anything happen to me without any coverage on my car, but some places do not take ProtectMyCar. I have to find a garage that would take the claim and they have to call the warranty company to get an okay on the claim. I took my car to 2 places and one of them didn’t want to accept it because they wanted money up front. Other than those, every time I call ProtectMyCar, I get someone on the phone who discusses the problem with me. I go through with it and I have good assistance. I would recommend ProtectMyCar. Other places have been calling me trying to get me to sign up but I always tell them I have coverage.

Thank you very much for those great comments. We really appreciate them very much. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service. That’s what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your terrific comments.
Reviewed May 16, 2017
Protect My Car called me and got the extended auto warranty from them. I put in a claim one time and everything went fine. The claims reps were excellent.

Please call us anytime you have any questions or if there is anything we can do to help out.
Thanks again for your comments.
Reviewed May 16, 2017
I went with Protect My Car because of the cost. Submitting a claim to them has been excellent. The dealer did it for me. The process was easy and simple and it went down to the repair technician. They analyzed and submitted the bill, and I paid my deductible. It’s also very simple paying for it. I have it on auto pay and they draft it out every month. I have called in to inquire another vehicle. And as far as getting hold of a live person and talk to them, they’re pleasant to talk to and not a bunch of rigmarole of automated service you have to get through. They’re easy to get a hold of and they don’t haggle. So, I’ve already recommended them to three different people.

Please call us anytime you have any questions or if there is anything we can do to help out.
Thanks again for your very encouraging comments.
Reviewed May 15, 2017
I had two other auto warranty options from the advertisements I received in the mail when I first purchased my car. ProtectMyCar ended up being the most reasonable for me, and so far, so good. I submitted a claim over the phone and the process wasn’t difficult. Plus, their representatives are friendly. There was a time where it took a while for them to come get my car but everything was fixed. It’s been a good experience.

Please let us know if you have any questions or if there is anything we can do for you.
Thanks again for your comments.
Reviewed May 15, 2017
I've had ProtectMyCar before, then someone recommended or reminded me of the company so I got my warranty from them. Their warranty’s within my budget, and paying for it is easy as far as now. So, I’m fine. When I had a claim, the dealership submitted it for me, so that was a good experience. I was told the issue was the converter. I had a deductible of $100 and I just had to pay my part. They also got me a loaner vehicle, so that was great, too. Then I got my car out and they totally fixed the part. But I’m having an issue with the people who fixed my car because now, it sounds like a diesel truck. I’m going to go back and find out what’s going on, but as far as my experience with ProtectMyCar, it was great, with very little to no hassles at all.

Please call us anytime you have any questions or if there is anything we can do to help out.
Thanks again for your comments.
Reviewed May 15, 2017
I needed a warranty for my vehicle. I got Protect My Car and when I had a claim, their rep handled it perfectly. I didn't have any wait time and everything went smoothly. The one thing I love about them is they're very affordable and when you can't pay, they work with you. I like them very much.

Please let us know if you have any questions or if there is anything we can do for you.
Thanks again for your comments.
Reviewed May 14, 2017
Protect My Car looks decent and it was listed as a good program. I filed a claim when my car broke down. I took my vehicle to a body shop because my battery connected to the engine. I got a few more days out of it once I got that fixed. Then I had put it back in the shop because something else was wrong and it needed a whole lot of work. Instead of being able to pay for it right then and there because I am on a fixed income, I had to give that car back because it was a lemon. So now I am without a vehicle. I would not recommend someone that is on a fixed income to go for that program. They’re going to need to have $35000 at the end of the premium fixing the car. Some people don’t have $35000 right on hand because they are on fixed income. Therefore, that’s not a good plan for them. But their roadside assistance is very good.

We hope on reflection you will see the wisdom of protecting yourself against unexpected breakdowns and will allow us to help you when you replace your vehicle.
Again, thanks for your comments.
Reviewed May 14, 2017
ProtectMyCar seemed like a good deal at that time I got it. But so far, none of the claims that I have submitted have been approved. We submitted two claims and one was for the power steering. When I called, they just told me to have the shop call. Midas, the repair shop, called about three times but they couldn’t get in touch with them. So, they stopped trying.

Please call us directly anytime you have a question or need help with a claim or your policy.
Again, thank you for your comments.
Reviewed May 14, 2017
I wasn’t sure if my warranty was getting ready to go out so I thought to just get one at that time and went with Protect My Car. They were right on the things they said they would cover. I recommended Protect My Car to my son.

Please let us know if you have any questions or if there is anything we can do for you.
Thanks again for your comments.
Reviewed May 13, 2017
I desperately needed an auto warranty for my car and Protect My Car was cheaper than the others. When my car had a problem, I did the claim online and I was able to get help. But I’m not very good with technology so I usually call. And whenever I do, the people I speak with are very pleasant and helpful. I also had a problem on the road one time and they came through. They were very good. Plus, making payments for the extended auto warranty is easy because I do direct deposits so I don’t have any problem with missing payments and forgetting to pay. I’m very pleased with what I’m getting from them so far.

The best part is, we are here to help you the next time you need us as well.
Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.
Reviewed May 13, 2017
ProtectMyCar's coverage sounded pretty good and have reasonable pricing. But when I tried to submit a claim, there are certain things they did not cover like the electrical. I took my car into the shop and they were saying that they didn't cover that.
Reviewed May 13, 2017
I have Protect My Car since 2006 and everything is going well but I haven't had to use it. I'm hoping that if I ever did, Protect My Car would do what it says it'll do. Though I feel that if I needed it, they would help me.

Please call us anytime you have any questions or if there is any thing we can do to help out.
Reviewed May 12, 2017
I like Protect My Car's coverage and it's something I can afford. Every time I had a problem, I’ve been able to call them. They’ve handled everything recently. I’ve taken my car to the shop three times and they worked really good. I give their reps my claim number, phone number and all the information. They call, check, verify, and then they call me back and tell me what the price is going to be. So I won’t have to pay out of pocket. There has been one issue that they didn’t cover, but I pretty well handled that myself.
The first time I tried their roadside assistance, I had an emergency. They wouldn't give it and kept telling me I wasn’t on the plan and that they couldn’t find my name. But then the second time I used it, they were really quick. The only thing is the time difference. They’re Eastern Time. If I take my car into a shop and they’re getting to get paid, it has to be done really early in the morning because they close their time for Eastern and ours is California time, which is about three hours later. But so far, they've been pretty good.

We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
Please let us know if you have any questions or if there is any way we can help.
Thanks again for your comments.
Reviewed May 12, 2017
The AC and power steering of my car shared a hose and the fluid that's pushed through it. However, when there was a problem with the power steering and that particular part, ProtectMyCar said they didn't cover that because it was part of the AC system, although in this vehicle, it was also part of the power steering. So somebody told me that I got to call ProtectMyCar back again and tell them that. It took about three or four times but they finally accepted it. I also ended up paying a $400 deductible when it's just a $100 deductible. I'm very disappointed. I still have the service but I know there are other services out there. I have other vehicles that I paid off and I'd need a warranty for them so I'm going to look into something else.
Reviewed May 12, 2017
Right after I got my car, I was flooded with junk mail and phone calls about warranties. I thought about it one day and decided to take advantage of Protect My Car. There was something that I needed to get done with my car that I didn’t realize but it all worked out. If I didn’t have Protect My Car, I pretty much would have been in a world of trouble.
When it comes to submitting a claim, I didn’t have an issue with ProtectMyCar. It was more with the dealerships to whether or not they wanted to do the work. There's hesitation when Protect My Car is paying for things to get done instead of me paying for it. Because of that, I’m actually hesitant to get something very serious done on my car because I don’t know exactly what the outcome was going to be. I’m in the position right now to where I don’t know if I want to go through with Protect My Car or wait it out and see it completely malfunction.
In the warranty, it says it’s covered and the gentleman confirmed it. But for some reason, I still don’t feel 100% confident about the whole ordeal. The guy I talked to was kind of short with me on the phone. He answered the question but there’s some hesitation there. There were payment options that were explained to me and had the different type of coverages. We pretty much came to a conclusion, picked one and started paying.

We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
Please let us know if you have any questions or if there is any way we can help.
It is perfectly natural to feel nervous about repairs. Thats why the policy can help you so much. Pleae so not hesitate to let us know how we can help.
Thanks again for your comments.
Reviewed May 11, 2017
It has been good since I had Protect My Car. I used it to help with my car and then again for an oil change. At first the shop didn't know what Protect My Car was, but after Protect My Car called them, they figured that out.

Please call us anytime you have any questions or if there is anything we can do to help out.
Thanks again for your comments.
Reviewed May 11, 2017
I really like Protect My Car. I’ve been with them for almost a year and their representatives were pretty clear. They replaced my air conditioner. It was over $400 and the only thing I paid was $100 to get it fixed. But there was one thing they didn't cover when I submitted a claim. I spent over $1,000 for my rack and pinion. I thought it was in my contract because it had something to do with the motor and engine. Overall, it's been a good experience and I recommend them. There was another car protect company that was trying to get me to change over, but I told them I was satisfied with what I have.

Please call us anytime you have any questions or if there is anything we can do to help out.
Thanks again for your comments.
Reviewed May 10, 2017
When I first joined, ProtectMyCar would show nice things about the deal, but they’re terrible! I put my car in the shop, called them and they received a quote. The price they charge me and what they charge the insurance people are different. This is what happened with every shop I went to. I don’t think that’s legal but these people are getting away with it. Anyway, ProtectyMyCar asked me to send $1,500 so they can pay for the repairs. Why aren’t they paying for it! I’m using ProtectMyCar when it might have been just me. I wound up paying $721 to the shop instead of $1,500 through ProtectMyCar.
Towards the end of December, I called and talked with the representatives and they agreed to reimburse me. On January 7th, I called to follow up on my reimbursement check. Since I was late with my payment about one day, the young lady told me that I had no choice but to pay my monthly note first. She said, “that’s how it works.” In the end, they reimbursed me some of that $721. The only thing I enjoyed about that was the rent-a-car and the tow truck.

We hope that upon reflection you will see how helpful this policy was on just this one repair.
Again, thank you for your comments.
Reviewed May 10, 2017
I've only had to submit one claim with Protect My Car, and everything was handled like it should have. All I had to pay was a deductible. It was an awesome experience, overall.

Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.
Reviewed May 10, 2017
I'm dissatisfied with Protect My Car. They're all pretty hectic and can use a lot of improvement. The claims process was difficult and I was denied. I was told that Protect My Car wasn't going to cover my claim because it was a pre-existing condition. That didn’t make sense to me because they knew the car was used when I bought it and that meant that they could pick out what they wanted and what they didn’t want. Also, what the dealer said was wrong with the car wasn’t really what was wrong with it. Protect My Car and the dealer are professionals but nobody did the professional work. Also, I didn’t like that the rental is not really a rental reimbursement and that this wasn’t explained to me when I first bought the warranty. I still might be shopping for an auto warranty when I get time. If I could find something better that I like then I'll switch again.

Also, we do not tell you what kind of rental car to get or where to get it. You make those decision based on your need. What we do is reimburse the cost of the rental up to $30 per day for up to seven days.
Thank you for you business and or your comments.
Reviewed May 9, 2017
I'm okay with ProtectMyCar. I have and would recommend them to a friend. So far I'm happy with what I have. I was just a little unhappy when I tried to use the warranty two months ago. I used my warranty to get a heater core put in my car. I was told by Chrysler that it was covered-- all of it. I just need to pay my deductible. But the warranty did not. The whole thing was $1,600 and the warranty only paid for $800. So, I ended up paying an additional $800.
I called it in and ProtectMyCar said the reason they did not cover it is that Chrysler shouldn't have charged me for the fluids and the stuff they charged me for. I also spoke to someone at Chrysler as I was very unhappy with it. I thought it was unfair. I ended up paying for the fluids and stuff. That frustrated me because why have a warranty if I'm gonna pay that kind of money? If I got a warranty, why did I pay $800 and my deductible is only $100? It was a little crazy. So next year, I will take a good hard look at ProtectMyCar again. If it costs me, then I see no reason at all that this should be the way to go.

Please call us anytime you have any questions or if there is any thing we can do to help out.
Thanks again for your comments.
Reviewed May 9, 2017
I wanted a protection program for my car and Protect My Car came in the mail first so I chose them. I've been satisfied ever since. I've used their service twice. I took my car in to get service and the dealership called them for me to get a claim done. The representatives have been very kind and helpful. However, the only bad thing when submitting a claim was the long wait time to speak with anybody. You stay on the phone for about 30 minutes. But, once you got through to someone, it was very easy.
They've paid to get my car fixed and the service was good. Making payments has been easy as well. It was because Protect My Car was sending my statements in the mail. However, I haven't been getting my statements for the last three months. I've been calling and they kept saying that they're gonna send them out to me but I haven't gotten statements. Other than those two issues, I'm happy and introduced them to my friends. I told one of my friends to buy it because it's really good. Protect My Car then gave me an incentive for that.

We will be in touch to mkae sure we are getting your statements to you timely. We apologize for any delay you have experienced.
Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.
Reviewed May 8, 2017
I was looking for an extended coverage warranty, so I went with ProtectMyCar. When I submitted a claim, they didn’t tell me that they were sending out an adjuster to come and look. Overall I had a good experience with them.

Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
We are happy to have helped you with that repair and are very glad the policy helped you so much.
Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.
Reviewed May 7, 2017
I’m not very happy with ProtectMyCar. When I needed the warranty for the repair of the engine and the replacement of some parts of my car, I wasn't able to use it because despite all the coverage from ProtectMyCar, the Honda dealer was still charging me $2000. I couldn't even change the oil because I had to pay for it. I'm paying for something I can't even use.

As you discussed with our claims adjuster, the shop you chose to take your car to refuses to file claims with any vehicle service contract companies and requires you, as the customer., to pay directly out of your pocket. Some shops just do not want professional adjuster to examine their work. Often times it is because the shop knows it cannot overcharge service companies or perform unnecessary work the way it can with its customers directly. When that happens, we urge consumers to choose a shop that will respect your rights and be able to enjoy the benefits of a policy that saves you money.
The policy will reimburse you for the oil changes you had to pay for due to the shops refusal to simply call us and get paid on the spot. Likewise, we are here to help make sure you get the benefits of what you are paying for.
We do regret that you chose to give us a low rating when it was the shop that refused to allow you to use the coverage in the first place.
Thanks, though, for your comments.
Reviewed May 7, 2017
My husband had warranty with ProtectMyCar. He then gave me information about it and then I got one for myself too. At first, I didn’t really like how they were helping me with the transmission. I had to get a new transmission for my car and I thought that they would just grab one. But there were a lot of problems with it and I don’t know if it was the dealership or them. But they ended up getting all the parts. I have my car now and it runs really good.

Please call us anytime you have any questions or if there is any thing we can do to help out.
Reviewed May 6, 2017
I looked up insurance on the internet and ProtectMyCar was one of the first three companies that popped up. When I called them, they actually answered. So, my call wasn't going to somebody that was open from 9:00 to 5:00. They had people there all night. Anything I do with them is easy. I just take my claims to the dealer, and the dealer handles it. Then I just come back, sign the paper, and we're finished. My payments come right out of my checking account and it's only $101 a month which is not bad. They did everything I have ever asked and were very good.

Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
We are happy to have helped you with that repair and are very glad the policy helped you so much.
Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.
Reviewed May 6, 2017
It's going great with Protect My Car. Submitting a claim to them was fairly simple. Everything was straightforward. They told me the statements and events, and our scores seem to be fine.

Please let us know if you have any questions or if there is anything we can do for you.
Thanks again for your comments.
Reviewed May 5, 2017
Our warranty for our vehicle was expiring and we needed an extended warranty so I looked over on the internet and saw ProtectMyCar. They have a reasonable monthly payment and they offer really good benefits within coverage. My husband looked it over and he decided he wanted to go with that. Almost a year after we've been with ProtectMyCar, our engine light came on and we took advantage to have it checked. It was the transmission that needed repair. We put in the claim and they got back with the shop and went through everything and fixed it. Now our truck is running well. When the shop submitted the claim for us, they had a problem faxing over the work order. But ProtectMyCar waited for it, went through everything and approved it right away.
Payments for the extended auto warranty was really easy. It's an automatic payment and goes through our bank. If I don't have enough funds, they'll call me and let me know that my payment hasn't gone through then we make arrangements. I personally like it because if we're behind they still gave a chance to pay back what I had owed plus the previous month. It really worked out well for us. They're really good and very courteous. We're very happy with ProtectMyCar and I would recommend them a lot. In fact, I also recommended my sister to go with them because she's always having car problems. They provide you with a booklet of what they cover and they go by their word. I don't doubt it. A transmission costs over thousands of dollars and we went through this experience with paying only a $100 out of pocket. I would say with $56 a month for this coverage, it's so worth it.

We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
Please let us know if you have any questions or if there is any way we can help.
Thanks again for your comments.
Reviewed May 4, 2017
ProtectMyCar was one of the first warranty providers that called me. There are other companies out there, but I chose ProtectMyCar because they made it possible for me to get a warranty right away, and it's within my budget. Funds were really tight and I wasn't thinking I was gonna be able to get it at that time but they gave us a discount because I have disabled people in my home that I take care of. When submitting claims, I give the repair place the information. When they figure out what's going on, they call me and let me know how much it's gonna be. Then, I ask them to call ProtectMyCar and they do and give them the amount. I will then receive a call from ProtectMyCar with the reduced amount and I pay them directly. ProtectMyCar calls back and pays the repair shop. The process is not difficult for me.
I've had to use them at least three times already. My air conditioning went out the week after I got the car and that was a $1,000 repair and they got it down to $800. Even though it doesn't cover the full amount of the repair, it usually takes off a good chunk and the payment is not expensive. It's under $30 a month for us and so far, it's definitely paid for itself. I've also done the oil change and I've been satisfied with it. The only dissatisfaction I have is more on my part that I picked one that only covers a portion because that's what I could afford.

Please call us anytime you have any questions or if there is any thing we can do to help out.
Thanks again for your comments.
Reviewed May 4, 2017
I was looking to get some protection for my car and came across ProtectMyCar. I called and spoke to Chad. He was a good representative and explained everything pretty well, so I just went ahead and signed up. However, I went to Jiffy Lube and they don't take claims over the phone so I ended up sending the bill to claims, and I haven't received the refund. But other than that, everything was good. I've actually sent a couple of my buddies and my little brother on.

Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way.
By the way, the reimbursement was approved and you should have received that by now.
Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed May 3, 2017
I have a 2001 car and I had put in a motor in it. I heard about ProtectMyCar and the different plans. I was curious and I thought I was going to try it out. I didn't want to purchase another car so I want to be protected in case something major happens. They worked with me really good because I had a stroke and I'm disabled. They have a disability plan that could better help me in the payment. I use the oil changes and I like it. The rental car benefits are also there if I need it.
Then, one time, I took my car to get it serviced because sometimes if you drive, it isn't really in gear. I was told that I would need a transmission repair and something was going on in the fifth gear. Then, I remember I had ProtectMyCar so I went to the mechanic. The mechanic called in and they told me I had to call them. I did and the mechanic took care of the paperwork. It was user-friendly and hassle-free for me. I forgot that I had to come up my part of the money first. But when I paid my money and I sent it to ProtectMyCar, they were able to draw it out of my account and the process sped up.
Also, it was really good with the claims rep. For the part, they said it would be here on time but it was delayed by three days. I work in consumer business myself and I know sometimes they get delayed and I think there was a holiday in there too. I have made some bad purchases in my life but I think ProtectMyCar was the best investment I've ever made. Overall, my experience with them was great.

Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed May 2, 2017
I've been with ProtectMyCar for over a year. When my transmission went out I had to go through hell just to get a transmission. It was like pulling teeth. And when I finally did get it, it was a used one. I had to take my truck back and forth to the dealer four times because ProtectMyCar.com kept giving the dealer a runaround as far as covering the parts. And the only thing they covered was the transmission. They didn't pay for seals or anything like that, which is a bunch of BS. I had to pay off the rental out of my pocket which was another $200 or $300, which I shouldn't have had to pay. I'm still with them but I'm not happy with them. It was a horrible experience.

We are also happy to help with the rental car cost. As we indicated to you on several occasions, we need you to provide the rental receipt so we can take care of this as well. We will be in touch with you once again to get this matter resolved.
Thanks again for your comments.
Reviewed May 2, 2017
At that time I thought Protect My Car was a big company. But everytime I go in the shop, they’re always trying to find some way to get us try to pay. I’m setting up to submit a claim for the one that I have in the shop now. I have a problem with the engine and they said it wasn’t in the contract. Even with my truck, I had difficulties because they were always trying to get off in paying for something. They said they aren’t going to pay for the fuel pump because it was listed as something else. Last month, I was annoyed doing it with the car’s ignition control port because they said it's not listed in the book. It’s not listed because the book that they’ve got have older cars. To work on more sales, they don’t upgrade what they will cover. New cars have injectors, they don't have spark plugs. They say like normal wear and tear, you need to take care of it. But it’s not normal wear and tear when you need to get out with 5000 miles on it.
I have Protect My Car in two vehicles. It’s not difficult to make payments. It gets billed on the credit card every month. But when I have to pay my $100 plus, I fight with them on the phone. Every time I’ve had to get them to pay so much, I had to fight for it. Instead of just, “Hey, we’ll take care of it.” And sign off and move on, they always try to find a way to get out of what they’re covering. It’s a headache with them. And they say, “You know, we can get it done cheaper somewhere else.” But I ‘ve had my car dealer serviced at the dealership because I didn’t want any problems. Nobody ever worked in these cars but Mazda. Always Ford. Nobody ever worked on these cars. I did take it to get oil change to the same Mazda dealer. I didn’t take it anywhere but to the dealerships. They can go over everything and check it in the record -- the history of the car.
I used the wrecker service here in Houston. It takes a while to get the wrecker because it’s so spread out. I was driving the car when it broke down, and it was pouring down rain so it made it worse. The wrecker showed up within an hour. So not that bad but it could be quicker. I wish they would pay for what it says instead of me having to fight with them because of the warranty. I wanted to talk to them about the dealerships going to pick up my car. And they said, “Well, they’ll never do this and this is what you’re going to do now.” Instead of getting the part to fix it, they’ll sign up for it somewhere else and ship it to the dealer because they didn’t get it. They’re trying to choose a dealer down at the labor cost.
Last month, they didn’t pay the $1200 bill. There are three resistors which set the locking doors and the rotary engine for the emission control. They said they weren’t going to pay for that. I said, “Huh? I don’t understand why.” They said, “Well, these resistors are not listed in the book. I said, “But it’s in the car. I can’t drive without these resistors.” They can’t get it inspected. So they were not going to cover them. My truck has 24 rubber bumpers that keeps the body firm right down the frame, sort of cushioning. Ford called me and said the bushings were messed up and all cracked down. I called Protect My Car to make sure. They said they’re not going to cover that. But that wouldn’t bother me. I had it fixed it while I had the truck all apart. I didn’t want to have it upgraded while it is apart and have them fix it but they weren’t going to pay for it.
Protect My Car pay partials of the claim. They always have to come up with the money when something’s in there. Like now, they found that the radiator was cracked in the bottom of it and they’re saying that the radiator is cracked because of low compression and the rotary engine and there’s something wrong with the intake of it, it’s heated up too much and expanded. And they’re not going to pay for it because they said it was called something else. It’s upsetting.
Ford can help with some other warranties that are updated. It’s just they would afford a warranty that would go with my car but they offered a better deal and they said they use all the dealerships. But I have a month-to-month contract with Protect My Car for four years or 100,000 miles. They’re the only ones that financed over a long period because of my age and I told them I couldn’t afford an upfront payment. They took the amount that we agreed on and divided that and they draw each month $67 for the car and $90 for the truck. I can afford something monthly but not five grand one-time. The other companies wanted to do it in two to three payments but it puts too much of a strain for someone who’s got a fixed income. I don’t have extra amount of dollars coming in.

The other side of that issue are the numerous claims that the policy did pay for and the amount it has saved you on your repair costs.
You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the costliest to repair.
The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.
Again, thank you for your comments.
Reviewed May 1, 2017
ProtectMyCar is not completely forward about what they do. When you call, you get different people. They don’t have their game together. Most of the time there’s no one there to really answer your questions. My particular claim was a transmission claim since my transmission started acting up. I called the claim in and they replaced the transmission with a used transmission. It was done at the Dick Smith Nissan dealership, and when Dick Smith installed the used transmission in the car, we got it back four days later. We also got a rental car through Dick Smith that was paid by the warranty company.
But when we got the car home, we noticed the next morning that the transmission fluid was leaking from the car. The next day we immediately took the car back to Dick Smith and they checked it out and confirmed that the transmission was leaking. I called the warranty company back and told them what Dick Smith said. For all of this time, Dick Smith called ProtectMyCar but they weren't picking up for them. We waited days and days to find out what was going on. I finally went back to Dick Smith and asked them since they had the car for five days now. They said that they were still waiting on the ProtectMyCar to call them back.
When they finally got hold of ProtectMyCar, they told Dick Smith that they were checking with their vendor where they got the transmission from. But they never called Dick Smith back. In the meantime, I called the ProtectMyCar and they told me they checked with the vendor who said there was nothing wrong with that transmission when they shipped that transmission out to Dick Smith. It turned out that Dick Smith Nissan diagnosed the problem wrong. It wasn’t the transmission that was leaking, but it was the axle seal going into the transmission that was leaking. My wife and I got very aggravated with the whole situation.
I got the car back from Dick Smith and upon giving me the car that meant that we had to pay for the rental car. For this second time, we had rented a car through Dick Smith again, but ProtectMyCar was no longer covering the rental car even though when I called them and I told them that we needed another rental car because the car was still at Dick Smith, they okayed me to get another rental car. In the end, my wife and I had to pay for it. I then took the car to a regular transmission place, not a dealership. They put it up the rack and I told them to go ahead and fix the axle seal. The axle cost me $175 and the seal was $50 plus the labor. ProtectMyCar told the earlier dealership that those were not covered. But by reading my warranty, I found that they were covered. I called ProtectMyCar back, told them what had happened.
After talking to the guy, he said that according to Dick Smith the boot on the axle was damaged so that made the coverage on the axle not covered. The axle was covered, but the seals that go to the axles wasn’t. That didn't make sense because, in order to replace the damaged axle, you had to put seals in it which meant that they should have covered the whole entire thing. It was also in actuality that the transmission was leaking, but it was leaking from the axle seal. If you’re the person that’s replacing an axle that goes into a transmission, you wouldn’t charge for the axle seal but charge the person that was furnishing the transmission.
But ProtectMyCar said that they were not responsible. They never straightened it out. In the beginning, they told me that the only thing that was covered, under my warranty, was the transmission. But my warranty says "drivetrain". It has to do with anything that causes the car to go in motion, which would have been the transmission and the axles.
I got a warranty company and they should have taken care of all of this. Once you put in a claim, that’s when the warranty company’s supposed to take over. As a customer, to go changing things down, and calling people and trying to find out if they found out what was wrong with the car, I wasn’t supposed to be doing all of those. That was not my responsibility. With the first warranty we had, we took the car to them and whatever was wrong they said they found the problem and it was going to take them a certain amount of days to fix it. We also heard anything else about it. But with ProtectMyCar, I had to chase them down so my experience with them was really terrible.
I’m still paying them, though. My monthly payments still go on and I’m not raising anything about it right now. With this company, the professionalism is not there. You never can get the person that’s making the decision. They say they'll call me back to let me know of the situation but I never get a call. These people are clearly out to deprive me of something that I’m supposed to get. Nobody should ever deal with them. Overall, I haven’t had any more problems with the car, but I ended up paying more money than I should have. But I want to contact ProtectMyCar again and give them an opportunity to straighten this out.
ProtectMyCar is not honest and people need to know that it’s not a great company to deal with. The different transmission shops that I talked to also said that this is not a good company. In fact, Dick Smith told me when we first took our car to them with this problem that we needed to cancel this warranty and get whatever money that we can get back from them and get another warranty. I’m getting ready to take ProtectMyCar to court. I have all the evidence, I got where the other transmission serviced, fixed the axle, they put the seal in and put that new axle in. I’m going to do everything humanly possible to make their business look bad. I found out that the South Carolina Insurance Commission also has a bid in this so I’m filing a claim to the South Carolina Insurance Commission also.

We appreciate the difficulty you had in getting the work done by that shop. We are glad that we were able to help you with the cost of the repairs and look forward to helping you again when you need the help.
Thanks again for your comments.
Reviewed April 30, 2017
I needed and wanted some warranty on my car and so I signed up with ProtectMyCar. For the most part, the rep was able to explain the coverage and answer my questions. However she told me that my payments will be $74 a month, but it's actually $75 a month. Also they didn't warranty something I thought they would. I had repair done to my car due to bad coils which was causing starting problems and they said that they didn't cover that. But other than that, they've been okay.

We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer. We were glad to have been able to reduce your premium from $94 to just $75 per month.
We are also very glad to have saved you over $2,750 in repair costs so far, which is more than five times the premiums you have paid in. That is the best way to know you made the right decision to protect yourslf with this coverage.
Please let us know if you have any questions or if there is any way we can help.
Again, thank you for your comments.
Reviewed April 29, 2017
I’ve had Protect My Car for a couple of years and I got it for my son. They were the first one that I called and I liked what they offered. Submitting a claim is fast and they respond to the dealer quickly once they diagnose the car. The deductible is reasonable, and it’s not hard to make payments. Even my son had no problems with it. I used roadside assistance and it went well. The tow gentleman called me that he was coming to my house. It was less than 30 minutes. It's been wonderful for me, and I really appreciate having them.

Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.
Reviewed April 28, 2017
There was a part that went out in my car and I’ve used ProtectMyCar. My mechanics took care of it all so I didn’t have to go through their claims reps. I was satisfied and I didn’t have any problem. It came in handy that I didn't have to come out with the big bills. So that was rewarding.

Please call us anytime you have any questions or if there is any thing we can do to help out.
Thanks again for your comments.
Reviewed April 28, 2017
I got an ad for ProtectMyCar and decided to use their service. They've been nice and they explained the coverage well. I've submitted a claim and didn't have a problem. Everything was okay.

Please call us anytime you have any questions or if there is any thing we can do to help out.
Thanks again for your comments.
Reviewed April 27, 2017
The dealer submitted a claim to ProtectMyCar and it went smoothly.

We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
Please let us know if you have any questions or if there is any way we can help.
Thanks again for your comments.
Reviewed April 27, 2017
It was a fine experience with the ProtectMyCar specialist. I just didn't realize that when I purchased the warranty, I would have to pay half because my car, a 2002, was older. It wasn't explained to me in that manner until it was time for me to use the warranty when I had to get my transmission fixed about three months ago. So I was a little lost. The customer service agent should be a little bit more mindful of what they're telling the customers because corporate properties are losing customers. But it's fine now. I have the opportunity to use the warranty and it works fine. The mechanic whom I brought the car to was unaware of the warranty. But once he found out what was going on, he was more than willing to use it. Once the process and contract got started, everything moved along. At this time, everything is okay and I have recommended ProtectMyCar to a friend.

Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
We are happy to have helped you with that repair and are very glad the policy helped you so much.
Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.
Reviewed April 26, 2017
I did a little bit of review of ProtectMyCar and I was satisfied with what I saw. So far, I'm happy with the coverage. When the car has issues, I call it in with ProtectMycar and they get in contact with the repair services. So far, it's good. Making payment for the items wasn't complicated. I paid the deductible and the rest was taken care of by ProtectMyCar. I'm very happy with the service, it's incredible.

Please call us anytime you have any questions or if there is anything we can do to help out.
Thanks again for your very encouraging comments.
Reviewed April 26, 2017
I needed protection and ProtectMyCar was there at that time. I have submitted a claim over the phone and didn’t have any problem with it. The reps were friendly and they handled my claim expeditiously. I don’t have any complaints with ProtectMyCar.

Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
We are happy to have helped you with that repair and are very glad the policy helped you so much.
Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.
Reviewed April 26, 2017
Protectmycar sounded that they have a better plan than others so I went with them. They gave me free oil changes then when my car broke down because its alternator went out and I had to rent a car. But they didn't reimburse my rental fee which was a couple of hundred dollars because they said my car took so long at the dealership. The dealership I took the car to was backed up so it sat there for a couple of weeks before it got fixed. Protectmycar didn’t make it clear to me that they weren’t going to cover the rental. Besides that, it's okay and when it came to the repair of my car, they covered most of it and I just had to pay $100. It was a trustworthy experience, overall.

Rental Car benefits are available under the policy, even when the shop delays work on your vehicle. We will be in touch to go over this issue with you to provide the benefits provided in the policy.
Please call us anytime you have any questions or if there is any thing we can do to help out.
Reviewed April 25, 2017
My mother had transferred her car over to me and she told me that she had ProtectMyCar on it. They were able to get everything transferred over without any problems. Everything’s working out as it should so I have no problems with the company.

Please let us know if you have any questions or if there is anything we can do for you.
Thanks again for your comments.
Reviewed April 25, 2017
They explained everything in detail and what would happen with the policy. When I submitted a claim, they took care most of the things. They gave me a discount on most of the work I needed done. There was a couple of things that I thought would be covered that weren't but it wasn't that big of a deal. It's a pretty good warranty company so I'm going to stick with it for a little while. I definitely recommend them.

Please call us anytime you have any questions or if there is any thing we can do to help out.
Reviewed April 24, 2017
I have an older car with low mileage so I don’t do a lot of traveling or miles on it. So far, I only used ProtectMyCar one time since I had it. When filing a claim, it depends on where I go. It’s really important that people know where vendors are going to be responsive in a town. Otherwise, it’s a crapshoot. When I used my normal person that I would use for service, he couldn’t get through to ProtectMyCar and he chose not to go with them at all so I ended up having to pay.
The next time, I called in and told ProtectMyCar that I needed to know who they had here locally that worked with them. They gave me the names of a couple of companies. When I had a problem recently, I went to a company and they were fabulous. They knew ProtectMyCar and they took care of me. The insurance worked the way it was supposed to work and I was very satisfied. However, I called back another time and they said they couldn't give me the information. Either there is a confusion and there’s a dichotomy here where two different things are being told to reps or not. It only worked when I knew where to go, where the people had been working with this company locally.

Please call us anytime you have any questions or if there is anything we can do to help out.
Reviewed April 24, 2017
So far, I'm satisfied in submitting claims to ProtectMyCar. However, when I submitted a claim once they only covered part of it and not all of the extra pieces when I was told that if anything goes wrong with the engine, they've got it covered. But in the last claim I had, they covered anything that went wrong with the engine that had jammed.

Please call us anytime you have any questions or if there is anything we can do to help out.
Thanks again for your comments.
Reviewed April 23, 2017
I wasn't happy with ProtectMyCar. It was difficult submitting a claim and wasn't what I thought it was gonna be. I have a guy that I go to, to work all my vehicles and I already know that no one can beat his prices and I tried to tell them this, but they wanted to wait and look around to see if they could find someone that will do it cheaper but they couldn't. So they came back and told me, "Okay, yeah. We'll go ahead and do this, but you got to pay us all this money that we give to him," minus whatever it was supposed to save me.
They can't compete with the agreement that I have with that guy that when I come in and bring my vehicle to him I leave him a little bit of a deposit, he does my vehicle, I come back, I leave a little bit more money and I check out my vehicle and then I just make some installments to it. They don't have that option available. So it really wasn't for me to have this warranty because sure I saved 200 bucks but all of that money I got to put upfront to save 200 bucks, I don't have it like that. It's a great idea for those that can afford it, but it's not for those that can't.
So I've only had that one time that I've thought about using them trying to make the claim but that didn't work out. They made it sound like insurance and it's not. "If we can't beat their price then you save money. But if we do beat their price, you got to go with the guy we choose." When I put my car in someone's hands, I'm trusting them with my life and I don't trust just anybody with my life. I'm dissatisfied all the way around.

Thanks again for your comments.
Reviewed April 23, 2017
I signed up with ProtectMyCar because I thought they were comprehensive. But when I submitted a claim to them, it took them a week before they came up and looked at the car. Then they ultimately denied the claim saying the car could run without it being fixed. They have to wait until it's completely broken. If you have a part that needs fixing, it has to be completely severed in order for them to fix it. If I had known that, I could’ve gone to the other two companies. I was already going to have to come out-of-pocket with fixing what is not covered which I went on ahead and paid for. That one was fine and I get that. But the other issue is actually covered under the warranty but yet it’s not covered because it’s not severed. So I’m very dissatisfied with ProtectMyCar.

We hope that upon refection you will see how valuable this protection is when your vehicle breaks down.
Thanks again for your comments.
Reviewed April 23, 2017
My experience with ProtectMyCar has been hassle-free and great. They worked with me and got the payments for the warranty down where I can afford it. Moreover, submitting a claim with them has been fine. The Dodge place did it for me and I didn't have to do anything. I would recommend them.

Please call us anytime you have any questions or if there is anything we can do to help out.
Thanks again for your very encouraging comments.
Reviewed April 22, 2017
My warranty was expiring and someone from ProtectMyCar called me and we went through all the basics. Recently I submitted a claim but it isn't finished yet. They paid for the water pump on the vehicle and I'm still waiting to be reimbursed for the rental car. My interactions with anyone I've talked to were usually fine. It’s been a favorable experience so far and it's an affordable warranty though I wish they would cover more.
Reviewed April 22, 2017
Our car's older but it's only got 76 something miles. It's been a good car but we wanted to have an added insurance on it. ProtectMyCar sounded good so we signed up with them. I've submitted a claim with them one time and the process was good. We just took our vehicle into a shop and that was it. It was painless for us.

Please let us know if you have any questions or if there is anything we can do for you.
Reviewed April 21, 2017
ProtectMyCar seemed to be good, but it's hard to ask all the questions. I got DriveLine, which I wasn't happy with. It also doesn't make sense to me that they don't cover the bearing on the axle as far as DriveLine. The mechanic told me to double-check it because they told him I wasn't covered, and they covered it. I also had problems with them that they didn't want to cover. The first thing was the transmission. I ended up calling the attorney general's office because they didn’t want to cover it. I guess they talked to him and they called me back and said they would cover it. But the reason they gave me is it was a pre-existing condition. However, when I drove the car, it started getting worse. I thought it was an axle making the noise, but they said it was the transmission.
They also didn’t want to cover the axle because they said the boot was torn and throwing grease. So, I said, "Let me call them at the shop because I looked at it just earlier. I had it jacked up. I didn't see any oil." I was told, "No, the mechanic said the boot was cracked." And the girl in the office explained it as torn and she grease coming out. It’s busted but they won't cover it if that happens. I said, "I looked at the axles. The boots are okay. They all cracked. But there was no grease coming out." They straightened it out and fixed that.

We apologize for the extra time it took but rather than simply denying the claim we took the extra time to get the repair handled and save you a considerable amount on the repair.
Thank you again for continuing to be a preferred policyhiolder. Please let us know if you have any questons.
Thanks again for your comments.
Reviewed April 21, 2017
I'm very happy with ProtectMyCar. They're very nice and always helpful. I kept getting calls from other providers, but I am going to stay with ProtectMyCar. I’ve submitted two claims now. I have a new car so I don’t have a major problem. They also offered me a rental car, but I do not rent. They help all the time if I have any problem. I'm very satisfied.

Thank you very much for those great comments. We really appreciate them very much. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service. That’s what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your comments.
Reviewed April 21, 2017
I went to my Honda dealership. They offered me a protection plan and thought to Google it first. I looked up ProtectMyCar and got an auto warranty from them. I have done automatic payments for it. When filing a claim, I go to the dealership, hand them over my insurance book, and they call ProtectMyCar who covers the engine, the cooling system, and some other things. But then, there are other things like the muffler, catalytic converter, and the sensors which I paid for myself. If I decide to keep this car, I will see if there's an auto warranty company which also covers the catalytic converter. I won't recommend ProtectMyCar. I tell people, "Find out about these things. Go to a company that covers your sensors and catalytic converter." Maybe as I learn on the way, I'll find out something more to add to that.

We encourage you to compare policies. Your policy lists each and every covered component and other policies you review should do likewise. Compare the cost of the policy and the component coverage to determine the best value for your budget.
Please do not hesitate to call us and ask questions. We will always give you straight up answers to make sure you have the best coverage at the best price.
Thanks again for your comments.
Reviewed April 20, 2017
I was looking around and ProtectMyCar deposit was cheaper and they took the mileage and stuff. The dealership where I went to was hands on with them with the claims process and they didn't give me a problem. It's pretty good and it worked fast. But when I got the car fixed one time, my deductible was $100 but the dealership tried to charge me more than what I was supposed to pay. I had to call ProtectMyCar and they got that straightened out with the dealership. Overall, the company is reasonable which you can depend on if your car needs to be fixed. People won't have a problem and the job would get done. They're a good company.

Thanks again for your comments. We look forward to hearing from you any time you have any questions.
Reviewed April 20, 2017
Somebody called me and talked to me about ProtectMyCar. She made it sound good, and I went with it. I've had the warranty for almost a year now and when making payments for it, it's taken right out of my account, so my money is on time. But they were not taking care of what they needed to take care. My car broke down in November or something happened to the transmission so I called them to submit the claim in. The car was at home first and the representative told me I could take it to a shop. I found a place to get the car fixed and called them back with the price. The mechanic also called them. But they never called me back to authorize the car to be fixed.
I needed to use a car to get to work so I rented a car and I ended up paying the service done with my car. When ProtectMyCar decided to call me two months later, I told them I paid it myself. I mailed the receipts and they reimbursed only half of the expenses. I also told them about me renting a car and the representative said I'm responsible for the rented car. They didn’t even tell me anything about a rental car provided for me or roadside service. I used my AAA service and had my car towed. ProtectMyCar should explain that there’s a need to do a claim before getting the car fixed and that it takes two months for them to fix the car. If my car breaks down and I call them within 24 hours or a week or more, something should be done and it should not be that long for them to work on it.

The policy pays 50% of the repair cost and that is what you received once the work was completed. In short, you saved far more than the policy premiums that you paid for the coverage.That is what the policy is all about.
Again, we regret the delay in getting the vehicle repaired but are very glad you saved so much money on the repair. Thank you, too, for continuing to be a valued policyholder.
Reviewed April 19, 2017
I had one claim before wherein my vehicle had to be worked on and the dealers tried to charge me a certain amount of money. However, ProtectMyCar told me that I was only supposed to pay a certain amount of money. They called the dealer and they straightened it out, and that supposed amount was what I had to pay. They came through on that one for me. My interaction with their reps was good and pleasant. Also, I got one free oil change. Overall, I'm satisfied.

Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.
Reviewed April 19, 2017
Submitting a claim to ProtectMyCar was easy and hassle-free. We only had to do one claim and it was about the transmission. First, I had to call them to find out how everything went. They let us know that the shop had to be ACA-certified. Then, we called the shop and let them know that we have ProtectMyCar and they gave us the price. They submitted that information to ProtectMyCar who told us how much we had to pay them. We paid that amount and got the truck back. Also, I was on automatic payment so the amount for purchasing our warranty came out every month. I didn't have to worry. You know what you're paying for upfront and there's nothing added at the end.

The best part is, we are here to help you the next time you need us as well.
Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.
Reviewed April 18, 2017
I didn't have to do anything during my claim. The dealer did it all for me when they found out what was wrong. I've always taken my car there so they're the only ones that has serviced it and got a record of everything. I keep the maintenance up on the car. They contacted Protect My Car and then they came out, looked at the problem and okayed it. I didn't have to pay anything. I was surprised. I could have had a rental car but I had to wait till Protect My Car had seen what was okay to work. It was only going to take the next day to get my car back so I said there's no sense in renting a car. I may let my daughter know about Protect My Car. She has a Ford and hasn't put any kind of policy on it yet.

The best part is, we are here to help you the next time you need us as well.
Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.
Reviewed April 18, 2017
ProtectMyCar is good. The representatives have been very prompt to get back. They let the customer know how much everything is. The mechanic does the submission of claims for me so it's a painless process. Still, it got to a point where the amount I had to pay was a little over. I wish I could get stuff done without having to pay a big amount and get on with more coverage.

We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.
We are one of the few companies that help people whose vehicles are olde, higher mileage vehicles. We are very glad the policy saved you so much on tis repair.
Please let us know if you have any questions or if there is any way we can help.
Reviewed April 17, 2017
My husband did the research on trying to get a warranty and ProtectMyCar called him and then they called me. We had some work done a couple of weeks ago and ProtectMyCar has been great. They helped get some of the problems that came up on the car fixed. The warranty is worth paying every month. We just got an '04 Chevy Venture minivan and I'm interested to know if that would qualify for a warranty with ProtectMyCar.

We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
Yes, we can help you with the '04 Chevy van. We are one of the few companies that have policies tailored to older, high mileage vehicles. We will be in touch to see how we can help you with that vehicle.
Please let us know if you have any questions or if there is any way we can help.
Thanks again for your comments.
Reviewed April 17, 2017
We have had Chrysler's extended service plan and then when that expired we went over to Century, then to another company, Mopar, and had them for a couple of months around. But then the next time they were due to renew our policies, it was going to be as much as $100 more. And it wasn't even going to be for a longer period of time because they would only cover cars for how many miles. And when we look at the mileage, I told myself that I'm going to lose at least 6 months because I'm going to reach the miles before the time expires.
Mopar would have covered more when it comes to electrical transmission engine. We don't have the same broad spectrum coverage with ProtectMyCar but the biggest draw was the fact that with ProtectMyCar we could keep it at the very least as close to what we were already going to have to pay for something more than just two and a half more years. ProtectMyCar is covering the vehicle longer.
My coverage isn't unusually expensive and isn't anything to be super concerned about because we have over 100,000 miles on the truck. But my car doesn't even have 90,000 miles on it yet because it doesn't really get driven a lot. But as far as filing a claim, it didn't seem to be unusually difficult. When I took the car in for service, it was the dealer that went ahead and contacted ProtectMyCar. ProtectMyCar's staff seemed very personable and the dealership had no problems with calling in and getting information.

We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
Please let us know if you have any questions or if there is any way we can help.
Thanks again for your comments.
Reviewed April 16, 2017
I talked to Robert, a representative from ProtectMyCar, and I felt confident about the way he explained everything to me. I had my first experience with them when my transmission went out on my truck, and I was told what to do. They were there for me and when I called them, and they got on it real fast. They said they were doing this and that, what they were on and that they'll let me know what the next step was. They followed up with me real well too. They sent me a booklet and I followed all the instructions to a T. I also got advice from ProtectMyCar. They went ahead and took care of the problem and I only paid $100 for the deductible. The whole transmission changed up which was the way to go. There were no hassles and I was happy.
I live a little bit further down south and ProtectMyCar only covered a certain amount of miles. When I needed roadside assistance, they were there and we took the car to the nearest place. However, there was the matter of the rental car. It takes at least three business days for the transmission work and Saturday and Sunday don't count. That was the only hang-up because I was out of a car and we needed the service adviser from ProtectMyCar to approve of the work. We also didn't know when our car was going to go out.
Our car went out on a Thursday and from Thursday to Sunday, there was nothing going on. It took about two weeks. But overall, they gave me a break on the car rental. At the same time, ProtectMyCar paid the first seven days of the car rental, which was good, although it should have been the first seven business days. Other than that, I'm satisfied and have no complaints with my experience and with having my warranty.

Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
Thanks once again for those great comments. Remember, we are still here to help again when the need arises.
Please let us know if there is anything we can do to help.
Reviewed April 16, 2017
Protect My Car is very worth buying. Their prices are better and they're very reasonable. Whenever I bring the car to get worked on, there's never an issue. The mechanic takes care of the claim process and they get paid quickly.

Terrific comment. Short and to the point. Thank you very much for that. It is nice to know that when you do have a problem with your vehicle that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service. That’s what we call good peace of mind. Thanks again for your comment. We appreciate it very much.
Reviewed April 15, 2017
I'm happy with the service I get from ProtectMyCar. They’re very helpful mostly when you have an older car. You will feel more comfortable about the service and you don't need to worry. They’ve done work on my car and I spent $200 while the company covered maybe $700. I highly recommended ProtectMyCar.

Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed April 15, 2017
The claims process was good when I had some window regulator issues that I had to remove. However, there was a time when I was disappointed in the process. When I was in California, I had an issue with my coolant system. It was leaking, and I had to take my car in for a little inspection of some parts. I took it in before I made contact with ProtectMyCar. Then I called customer service, talked to one of the managers and he said he would see what he could do about reimbursing me some of those expenses that were related to the repair. But I never heard a thing back from the guy. I could've been happy just to hear someone say, "I looked into it, we couldn't do it." But nothing. The only redeeming service was when I had to have that part replaced here in Florida since my relocation here, and ProtectMyCar were reactive to that. I was ready to give up at that particular point until that redeeming service.

Thanks again for your comments.
Reviewed April 14, 2017
I was reading reviews and ProtectMyCar seemed to have good reviews compared to others. I submitted a claim with them and it was really smooth. I also used their roadside assistance when I had a flat. They came here fast and it was good. I'm satisfied with everything.

We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
Please let us know if you have any questions or if there is any way we can help.
Thanks again for your comments.
Reviewed April 14, 2017
It's been easy making payments for ProtectMyCar as I do it through my computer. When I need to submit claims, I take them to a shop. The shop does all the work and submits the claim for me. ProtectMyCar takes a picture of my car and pays for what I have to get done. But they don't show you what they're going to do. And there are some stuff that they said they wouldn't do because they weren't included with the warranty.

Thanks again for your comments.
Reviewed April 14, 2017
I talked to one of the guys from ProtectMyCar about the price and how much I have to pay because I was on a fixed income, and they managed to work everything out for me. It was a good and easy process. And when I had to get work done on the bearings on my vehicle, I filed a claim and that's taken care of by ProtectMyCar. They did great for me and helped me out a lot. Plus, the reps were very easy to talk to. AAMCO Transmissions did the work on my vehicle and the only thing is, they didn't fix the thermostat. I thought it was covered on my warranty but they said that it wasn't so I'm still about to get that fixed. However, one time I called ProtectMyCar for my battery and they came out very quickly and gave me a boost. I'm happy with the help I've been getting from them so everything has been going smooth. I'd recommend them.

We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
Please let us know if you have any questions or if there is any way we can help.
Thanks again for your comments.
Reviewed April 13, 2017
I read about what I thought was something I would want from ProtectMyCar but when I tried to do a claim with the company, they refused it and said it had to be this part on the left side, not the part on the right side. They weren't clear with that when I had signed up.

Thanks again for your comments.
Reviewed April 13, 2017
I thought ProtectMyCar was a good incentive in terms of paying a monthly fee and for any type of damage or stuff worn out under the hood of a vehicle. I've had a few people say not to use them because they're not great but I said I'd give them a try. I've been with them for about 18 months. However, along the haul I found some loophole where it wasn't to my advantage to get whatever I wanted to get fixed. They also didn't want to honor my transmission so I dropped them and I won't be going back. It's a rip off and I am appalled. I'd get all my military buddies and tell them not to utilize ProtectMyCar. I know of a few people who have them and I'm going to press hard for those people to drop them.

We have helped thousands of customers with expensive repairs and ask only that accurate information be provided on the vehicle to better serve our policyholders.
Thanks you again for your comments.
Reviewed April 12, 2017
Sometimes it's been difficult to process a claim because when we go there, we have to wait for an hour or so before the dealership would get approved or not. And sometimes my husband had to be at work, so I had to follow him to the dealership then take him to work. The policy said that they'll rent him a car but we never got it. The two- or three-hour wait is keeping him off his job. That's also why we have not used any of the other benefits that they offer. And they still did not approve the rental car for the time my husband's truck was being fixed. They said, during the hours that his vehicle was being fixed, he didn't need a rental car. I told them he needs it to get to work, but they still didn't approve it. They're not holding up to the end of their bargain. They automatically draft our payment for the warranty so I don't see why it's so hard for them to do the approval. This is why we have been looking into another agency.

We apprecaite your being a long term policyholder. Please let us know any time you have a question so we can assist you.
Thanks again for your comments.
Reviewed April 12, 2017
Both of my vehicles are older and they have high mileage. I liked that ProtectMyCar didn't discriminate on that. A lot of other companies that I called did. It was either the mileage was too high or the car was too old. When ProtectMyCar told me it wouldn't be a factor for obtaining a warranty, it was great. We've now been with them for at least three years and there was only one time where the experience with my claim was arduous. I hope they could cover slightly more stuff and possibly extend their hours. I'm on the West Coast and in order for me to get my car to take advantage of the warranty, it has to be during the operational hours of the company in Florida. So sometimes I'm not able to get the service because they're closed and they close on weekends too. At least be available on Sunday where, generally, everybody is pretty much off.
Other than these, their prices are low and we're happy with the company. I will definitely recommend ProtectMyCar especially to people who have older vehicles and don't want to pay car notes but still want to preserve their vehicles without breaking their bank. The last time I had used them, one of the mechanics was surprised that the company existed and will cover older cars. I have a '98 and his car was 80 something. He said he'll give them a call and see if they'll cover him.

Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.
Reviewed April 11, 2017
I had two cars when I signed up with ProtectMyCar. With my Mercedes, I knew that whenever I needed things fixed on it, it was going to be very expensive. From a previous experience, the Buick parts were expensive as well. So, I thought that a warranty would cushion it a little bit. However, everything so far has not been covered no matter how expensive it is. There was one time when they said they will pay half of the deal. They paid about $450, but it took almost a week if not more for them to come out.
When I've called them for about four different situations, they were courteous with my time as far as they took their own time to get out. The only reason I never complained about how long it took them to come out is I have another car. And they finally said they don't cover this and that. So I thought what was my whole purpose of having them in the first place? When I got the warranty, I was told they're gonna do this and that. I had some peace of mind in that. But here I am with a $1000 part almost that is not covered. I've talked to them, but at the end of the day, I'm not a mechanic and don't really know anything about cars. And finally when the car got fixed, I thought that I was supposed to get a rental car. But I didn't get one and nobody asked me. So, I don't trust ProtectMyCar. If I can give them a zero and get my money back, I would definitely do that.

We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms.
The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle.
As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.
Again, thank you for your comments.
Reviewed April 10, 2017
I submitted a claim for my vehicle's gear shift. ProtectMyCar reworded the contract and said the gear shift wasn’t covered. This happened twice. I would like for them to live up to their contract to which they don't commit. I’m very disappointed and I’m looking elsewhere for a different provider.

Your policy is very comprehensinve and covers the most expensive components of your vehicle that are likely to break down.
Our policies are intended to help customer with mechanical breakdowns, which are almost always unexpected and very costly. To keep the policy cost down and provided help for the unexpected breakdowns, vehicle breakdown policies do not cover the cost of maintenance and wear and tear items. Adding these services to a policy would make the monthly cost of the policy too expensive for most people, especially for those on a budget.
The repairs you had done were to maintenance items. The purpose of the policy is to pay for covered component failure, not items that must be replaced at regular intervals as they wear out. In short, you can plan ahead for regular maintenance. You can not see a component failure coming. That is where the coverage really helps.
Thanks again for your comments.
Reviewed April 10, 2017
The reps at ProtectMyCar have been good. The warranty is also reasonably priced. I had one claim when something was wrong with the regulator and the motor, and the motor was getting slow. I took the car to the dealership, they did the claim, and I had no problem with it.

Please call us anytime you have any questions or if there is anything we can do to help out.
Thanks again for your comments.
Reviewed April 9, 2017
I've had ProtectMyCar a long time ago and they've been good. Submitting a claim has been fine. My dealership calls them and they tell me what's covered and what's not, and how much they would take care of. For the most part, they've been able to take care of any issues I've had. However, there are some issues that aren't covered.

Thanks again for your comments.
Reviewed April 8, 2017
I've filed one claim in three years and it went pretty smoothly. It was all handled by the dealership. Making the payments gets a little tight sometimes, but in the long run, it's worked well. I wouldn't have had to call them a couple of times to get billing pushed back a week or two. They were more than happy to do that and the rep's been very accommodating. So far, so good. I would recommend ProtectMyCar.

We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.
Please let us know if you have any questions or if there is any way we can help.
Reviewed April 8, 2017
ProtectMyCar's price was reasonable, and I had been checking for a while and ended up going with them because I wanted to hurry up and get my claim over with. The mechanic at the car place made the claim for my vehicle's air conditioner and he raved about ProtectMyCar. He said they had no problem with ProtectMyCar who was gonna be paying everything that should be paid. They were happy with it and I was too. It was as easy as it gets.

Please let us know if you have any questions or if there is anything we can do for you.
Thanks again for your comments.
Reviewed April 7, 2017
ProtectMyCar's customer service is excellent and I like their rates and prices. Submitting a claim with them was awesome. I had to have my engine replaced. I thought that it would be a big hassle, but it wasn’t. The mechanic reached out to them. We called and the claim was basically handled right away in a reasonable timeframe. It did take them a little longer, but they are true to their word about their work, about what they offer and do. They were easy to get a hold to and even when the customer service spoke to us, they were clear. It was a really good experience. It was also easy making payments and ProtectMyCar really worked with the client. I'm going to keep them and I would recommend them.

Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way
Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed April 7, 2017
ProtectMyCar warranty is an awesome program. Everybody should have it especially if you have an old model car that's out of warranty. I love it and I recommended it to my brother. It was quick and easy to file a claim. The mechanic did it for me. I gave the number and he took care of everything. I like ProtectMyCar.

Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.
Reviewed April 6, 2017
ProtectMyCar.com has been great. They have a good deal over some of the others I've looked at. Others didn't have the coverage and the benefits that ProtectMyCar did. The rights were good and the ease of use of the program is great. It's on my daughter's car and my name's on it too. Submitting a claim was easy. I went to the car dealer and they made the call. They found out from ProtectMyCar what our part would be and what they would cover. They told me and we proceeded after that. I didn't know I was going to have to use it as soon as I did. But it worked out wonderful and I liked that it had the free oil changes. Payment is easy as well. I just set it up on auto pay. They're worth my money. It's inexpensive and they'd do what they said they'd do without any problems. I love the service and I highly recommend it.

Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
We are happy to have helped you with that repair and are very glad the policy helped you so much.
Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.
Reviewed April 6, 2017
Signing up with ProtectMyCar was pretty easy. We agreed to the price I was comfortable with. But there were some things that are not covered that I wasn’t told about or weren’t explained. So when I tried to get a pollution pump serviced, the dealership called up and told me that it wasn’t covered. But, while my vehicle was being serviced, they took care of the rental car for me.

Your policy covers the components listed in your policy. It is an extensive list but keep in mind no policy, no matter what company issues it, will cover 100% of your vehicle.
As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we help you with those repair costs, you will be very glad you had the foresight to protect yourself with this coverage.
Again, thank you for your comments.
Reviewed April 5, 2017
I've had my service mechanic submit a claim to Protect My Car several times and it has been done quickly and professionally. However, I didn't like that we had to pay 50% upfront and we got the Elite. But still, they got the job done and I liked the service.

We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.
Please let us know if you have any questions or if there is any way we can help.
Reviewed April 5, 2017
I filed a claim for my vehicle's transmission. The auto shop submitted the claim and they're very strict with their rules. They look for all excuses and they promised to build my transmission but they delivered one from a junkyard. I made a follow-up and the mechanic said that Protect My Car told him that it's in their policy and it's up to them which transmission to supply. Everybody has to read the fine print. On the other hand, I've used their 24-7 roadside assistance and it's great, particularly the company that came.

We are glad the policy saved you so much on the repair. We look forward to helping you again when the need arises.
Thank you again for continuing your coverage and for your comments.
Reviewed April 4, 2017
I've submitted a claim to get my car fixed and oil changed. I had to wait for ProtectMyCar to call back to let the auto repair people know what all was going on. The process was fairly difficult to start because I've never done it before, but that's normal. ProtectMyCar should at least send the startup thing to the people that buy it so they have the information there, instead of having to call them up and find out the steps that they got to go through. Next time, it should be easier now that I know what I’m doing.

Please call us anytime you have any questions or if there is anything we can do to help out.
Thanks again for your comments.
Reviewed April 3, 2017
I had another warranty on my car and they didn't cover some parts. ProtectMyCar adds more coverage on the car like the catalytic converter, and that’s the reason why I chose them. It was easy to sign up. All I did was pick up the phone when they called me and that was it. It's also easy for me to pay. I just call and tell them to take $40 out every month. If somebody would come and tell me "What warranty would I use", I would recommend ProtectMyCar.com. You pick your payments, and you pick the facility that you want to get your car worked on.

Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way
Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed April 2, 2017
The ProtectMyCar reps that I spoke to over the phone were fairly decent, and making payments is easy because I do it with my credit card. However, it takes forever to get stuff done. My truck sat in the shop for over a week just to get answers. When the shop looked into it, they had to call ProtectMyCar and get approval for the repairs. It ended up taking too long to get your vehicle back and they're not clear on how the payments go to the shop. When I spent $2000, I've only saved $250 on the repairs. That's not worth my monthly payment of 50 bucks. It was a disappointing experience and I'm planning on calling ProtectMyCar to cancel my service.

Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or because of pre-existing conditions. The Ambassador family of policies is less expensive than a standard extended warranty and therefore appeal to those on a limited budget.
Ambassador policies provide a wide variety of important benefits including free oil changes, free tire rotations and a significant reduction in repair costs (guaranteed 25% reduction of the original estimate of repair costs). They also come with towing, 24 /7 roadside assistance and rental car benefits.
You saved $257.92 on your repairs and maintenance, far more than the cost of the policy to date. So the policy did work well for you.
We do regret that you found the policy did not save as much as you had hoped. Your savings were far more than 25% guaranteed and you actually saved more than you spent on the policy by a large degree. We hope that upon reflection you will understand how valuable the policy is to you.
Thanks again for your comments.
Reviewed April 2, 2017
I got a couple of older cars, a 2002 van and a 1995 Buick Riviera, that are both covered under ProtectMyCar. It is a good name, but I thought a couple of times that I was going to get out of it because I didn't feel like I was getting the response that I wanted on some smaller items. But like everything else, they protect the larger, more expensive items and they don't cover regular operation maintenance and wear that happen, such as brakes, because that's a regular operation maintenance. They sent me a little booklet that showed the picture of the car with the items they cover.
When I had a problem, I took the car to the certified General Motors dealer here. I went through the process of them doing an estimate, submitting it to ProtectMyCar and ProtectMyCar got back with me in a couple of weeks and said they would let this repair go through. The only catch was I had to send them half of the repair cost and they would pay for the total with their corporate card. It still seems a little strange that I have to send half of the cost to the company that I'm already paying every month, then they're going to turn around and pay the total bill. But that's the way they cover themselves so that the other half gets paid and they make sure the dealer gets paid afterward. At that time, I didn't have half of the repair cost. It was a $1,500 repair and they wanted me to send them $700 and something. So I'm waiting until April and then I'm going to try to do it. This will be my first experience.
With what ProtectMyCar is doing, they're trying to make sure they make a profit. They got their monthly payments priced appropriately like any insurance company would, they look at how much you've paid in so far and they look at the age of the vehicle. They calculate that they can cover this percentage of the cost of a repair and they'd still be making profit. It's like they're saving your money for you so they can pay for your repair. I could have been putting the same amount in savings myself, but who's to say that I wouldn't have some other emergency and pull that money out of savings for some other use. So, this way, it does guarantee that ProtectMyCar is keeping up with your money for you, using the bank trust department.
The other thing is if the auto parts that they sell you at the dealer are too expensive, ProtectMyCar will ship in auto parts from another source to save money. They have to make a profit to stay in business and the consumer doesn't get a real fluffy deal. But at least, it's a way to maintain your car.

First of all, the policies help you with the cost of mechanical breakdowns, not regular maintenance or wear and tear items.
Our policies are intended to help customer with mechanical breakdowns, which are almost always unexpected and very costly. Maintenance of a vehicle is something you can schedule and plan for financially. These services are readily available at most repair shops at a discounted rate to attract new customers. To keep the policy cost down and provided help for the unexpected breakdowns, vehicle breakdown policies do not cover the cost of maintenance and wear and tear items. Adding these services to a policy would make the monthly cost of the policy too expensive for most people, especially for those on a budget.
Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or because of pre-existing conditions. The Ambassador family of policies is less expensive than a standard extended warranty and therefore appeal to those on a limited budget.
Ambassador policies provide a wide variety of important benefits including free oil changes, free tire rotations and a significant reduction in repair costs, anywhere up to 45% of the original estimate of repair costs. They also come with towing, 24 /7 roadside assistance and rental car benefits.
Thanks again for your comments
Reviewed April 1, 2017
Overall, my experience with ProtectMyCar has been good. Submitting a claim with them has been easy. I do it over the phone, and their claims representatives were friendly and answer all the questions. It is easy to make payments for the purchase of my warranty as they just debit it off my card.

Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
We are happy to have helped you with that repair and are very glad the policy helped you so much.
Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.
Reviewed April 1, 2017
I was on vacation when my coverage with another company expired. I shopped around for another membership because my car is expensive to fix and got a call from ProtectMyCar. They told me the whole deal and I bought it. When I had the issue with my car about 7 months later, I figured I didn't really need them because everything was paid out-of-pocket. They made it sound like they paid because I had to go through them and the garage had to go through them. But I ended up paying for the whole thing on my own when I added all the numbers. For example, the claim was $1,000. What they did was take $1,000 out of my credit card and then they paid the garage. Because they took the money in advance from me, they ended up paying the garage. They made it sound like they paid the garage but they didn't pay anything.
I have nothing against them, but they put me in the dark side. Their mumbo jumbo is very confusing that I don't wanna hear about it any more and just go on with my day. It's a rip off and I sucked it up. They have very bad customer service and when I was dealing with them, it sounded like they have all this bunch of people who just wanna do their 9:00 to 5:00 and go home. They're not caring and don't wear the customer's shoes. They hear and then do what they need to do. They probably need a little bit more training.

Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or because of pre-existing conditions. The Ambassador family of policies is less expensive than a standard extended warranty and therefore appeal to those on a limited budget.
Ambassador policies provide a wide variety of important benefits including free oil changes, free tire rotations and a significant reduction in repair costs (guaranteed 25% reduction of the original estimate of repair costs). They also come with towing, 24 /7 roadside assistance and rental car benefits.
You saved $766.45 on your repairs and maintenance, far more than the cost of the policy. So the policy did work well for you.
We do regret that you found the policy did not save as much as you had hoped. Your coverage actually saved more than you spent on the policy by a large degree. We hope that upon reflection you will understand how valuable the policy is to you.
Thanks again for your comments.
Reviewed March 31, 2017
I don't feel like ProtectMyCar sticks to their word. When I filed a claim, they told me that if I bought an engine, they would help me pay for it and my repairs. And now, I'm not that mad but I don't want to be affiliated to them.

As explained in the policy, the coverage reduces the cost of repairs by a guaranteed 50% of the original estimate. It pays for the cost of oil changes, tire rotations, towing, rental car reimbursements and emergency road side assistance.
That is why the policy reduced the engine repair cost from $1,500 to $750. Although you did not have the funds necessary to pair the reduced claim cost at that time, the policy did make it easier for you to eventually afford the repair. Without the policy help you would have been stuck with a $1,500 repair bill.
Please let us know if you have any questions.
Again, thank you for your comments.
Reviewed March 30, 2017
Wow, what an experience! I called Protect My Car to get a price on an extended warranty for my car. The first guy I talked to was a smooth, fast talker, had the "script" down perfectly (even though the "script" was highlighting some things that were not important to ME, but he didn't take the time to understand "ME", he just launched into their standard sales pitch after a couple of questions).
So this guy had not even quoted a price yet, when asked me if I would like to save even more money on the contract, so quickly brought his "budget manager" into the conversation. The budget manager is supposed to be the guy who can offer me the best deal, so "surely" I would want to talk to him, right? Anyway, the budget manager gets on the line and says "forget whatever that first guy told you, I'm going to save you some serious money" (keep in mind, I had not been quoted a price yet). So he "assumes" that the first guy gave me a quote (which he then "repeats"), then he gives me his "better" prices and guess what, the total cost contract (down payment plus monthly payments) with the "better" prices was MORE than the price he assumed that Brad had quoted!!!
On top of that, when I told him I was not responding well to their high pressure sales tactics, he pretended to be "insulted" and proceeded to try to make ME sound like I was "crazy" for not responding positively to his offer. If all else fails, their sales methodology is obviously to make the customer feel "like a fool" for not being interested as a last ditch effort to get the customer to hand over their money.
These guys are the very definition of a "boiler room sales operation"... fast talking, scripted pitch designed to instill fear in the customer to cause them to buy immediately, bring in the "manager" to close the deal with a "better offer", and basically suggest that the customer is CRAZY if he doesn't want to sign up. What a joke. I wish I had recorded this call... It would have been hilarious to listen to with friends and family.
If this is the treatment you get from Protect My Car and they don't even have your money yet, I can just imagine how much fun it must be to get them to honor a contract and pay a claim. Also... CAUTION... This "detail" can be a KILLER. They have an exclusion in their contracts for problems caused by "OVERHEATING"... which could happen to almost any car and would completely void important coverage that you "thought" you had. STAY FAR, FAR AWAY FROM "PROTECT MY CAR" AND YOU WILL BE A LOT BETTER OFF!
Reviewed March 30, 2017
I chose other auto warranty providers in the past and they didn't do what they say they will do. They say it but it's false advertisement. I chose ProtectMyCar to see if it works and it does. They said if I didn't like it I'd get my money back. When I called them and I had a problem, it could have been major but they do maintenance if people have something going on with their car and they wanna take it in and have it looked at. They're straightforward with getting the car fixed. I talked to the guy and I trialed it first. I had an older Mercedes and the maintenance or the programs they have are very expensive.
I went to the Mercedes dealership when I submitted a claim. I've never done it online, and taking the car to the dealership and talking with them directly is the best way to get it done. I told ProtectMyCar I was bringing out my car to the Mercedes dealer. They had worked with ProtectMyCar before and they called them. They have good customer service. It took almost 10 days to get my car fixed, though. Even though ProtectMyCar gives you a car, Mercedes gave me a car. I didn't need to use that rental service.
However, they need to explain the payment and how it works. That part is flawed. They should be upfront with that. But because they don't pay the taxes they don't feel they should? That's weird. I had to pay them and they paid the dealership. I had to trust them with $500 and something the first time and I had never used them like that. Also, they set a price like the dealership. It still saves me money but it's not always 50% because they say it's 50% of the cost. Let's say Mercedes charges $1,100 and the consumer cost of that might be $1,000. So, they may say, "We'll pay $550 and you pay $550. But it's $1,100 what they're charging. They don't pay the taxes. You have to pay your payment upfront. And then, when you go in, it's good that all people do is just pick up the car. They electronically send it over to them.
I told them, "Why would you do it like that?" And they said, "When you take your car in, you're gonna have to pay whatever it is right up front and then, we're gonna pay when the car is completed." Which is okay with me, but not to somebody else. They might be thinking that, "I pay that when I pick up my car." But we pay it before they start the job. There's always room for improvement. But they were good. I recommended them to a friend.

Great comments, and we thank you for providing them. Good peace of mind is what this coverage is all about. We are very happy to have been able to help you with the repairs to your vehicle. It really makes sense to protect yourself against these very expensive repairs. The best part is, we are here to help you the next time you need us as well. As for the taxes, some states do not allow policies to pay those taxes, other states do. We are glad, though to have been able to help so much with the repair costs. Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.
Reviewed March 29, 2017
My recent claim with ProtectMyCar went fine but there was some confusion because I prepaid for it in advance but it took a while to get the check. Then they covered about a third of the repair cost so I wasn't happy about that. Hopefully my truck wont give me more problems and I won't need it. When I was purchasing the warranty, they listed off a bunch of different sets, like having a cap for specific things and I didn't know that. So lesson learned.

On you last repair, we were able to save you over $1,000 and that is what the policy is all about, saving money. That one repair alone saved you more than three time the premiums paid to date.
At that time you also had repair work done to wear and tear items. Policies pay for mechanical breakdowns, not replacement of wear and tear items like tires, shocks or batteries.
Thank you again for being a policy holder and for providing your comments.
Reviewed March 28, 2017
Claim submission at ProtectMyCar totally stinks. I lost the serpentine belt, they towed my vehicle in, and put the repair in. According to the contract, I had to pay 50% plus $100 deductible and they only pay 25%. They processed the claim, dealt with the mechanic, and he evidently got paid. But the motor that they got to replace it with was broken and didn't work. He's on the fourth motor now. They're using used motors and a good one for that particular model is tough to find. I feel that the claim should have included a new motor because it's 70 days now, and I haven't got a truck. It's ridiculous. Then they noticed it needed additional parts and said, "Oh, let's start a new work order." I said no as that's another $100 for me. They said they thought they had gotten a good used motor, and I said what they thought and what we got are two different things, and I'm paying for their lack of knowledge.
They should have included the original parts or the possibility of additional parts to rebuilding an engine, but they didn't. Instead, they wanted to start a new claim, and I'm not going to, so I just stopped. I also had a problem the first time because I was paying for the motor on the original deposit, the $180, to start the progress. They called me and said the check bounced, and I said they can put it through another account. My problem is not their problem. I'll pay up-to-date with them. I've been working with a mechanic, myself, because that may come out better. I am totally unhappy with ProtectMyCar. If there's any way I can talk against them without making a crusade out of it, I would.

Your policy reduces the cost of repairs, like an engine replacement, by 25% of the estimate provided by the shop you choose.
We do not tell the shop which engine to use or what parts to purchase on your behalf. While we can understand your preference that the shop replace your engine with a new one, that is a choice you make with the shop. Since your vehicle has well over 150,000 miles on it, it is unlikely that the shop will put in a new engine for the price of used one.
The policy did save you $400 one this one claim, which is ore that the cost of the policy to date. Hopefully, your shop will get an engine that works out for you. we are here to help with that issue as well. Please do not hesitate to let us know if we can help.
Reviewed March 28, 2017
ProtectMyCar called me on the phone and the representative explained everything good to me and said that everything under my hood is covered. Everything was good on submitting a claim and I did it over the phone. When I took my truck to be fixed, the sensors and some other things were wrong, and I came to find out only certain things are covered and they did a motormouth. More so, making payments for the warranty was easy but they would change the date and every time they would send it through, I wouldn't have enough money so I had to pay overdraft fees three times. I've seen a counsel and I told ProtectMyCar I don't want to do it anymore.

Please call us anytime you have a question or need additional help. We are always happy to do just that.
Thanks again for your comments.
Reviewed March 27, 2017
I had a rough first experience with ProtectMyCar. I hadn’t had my policy very long and my transition went out on my car which I didn’t expect because it was just put in in 2013. I called them and turned my car in and then they sent somebody to the place where I was gonna fix that. At first, they turned it down because my tires weren’t the correct size on there which I did not know. I had to call and the lady I was dealing with fought for me to be able to get it done, but it’s taken them a month and a half to get it figured out. But since then, I've gotten new tires and I went back to the original tires in case something else goes wrong.

We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed March 26, 2017
I have problems when I go into an establishment to have any work done because they don’t know anything about my auto warranty from ProtectMyCar and they’re skeptical. The first time, there were several phone calls back and forth with the auto shop, myself and ProtectMyCar until the auto shop got it together and believed that such a thing existed.
Then the second time, it was with a one-person shop that I had been doing business with for quite a while. The service was for bigger tires and I was having a lot of work done. The shop said I needed an oil change and I was buying tires so I said, “As long as you’re doing it and you can do the oil change but I have this warranty that pays for my oil change". They said, “I have never heard of such a thing” and I said, “This is the company’s name. You research it and you call me back”. They never called me back but they did the oil change and I never paid for it. Other than that, everything that ProtectMyCar said they would cover has been covered. I was happy I found it and I'm happy that I'm using it. It’s a load off my mind that I have it if I have any need. I would definitely recommend it.

Thanks again for your comments. We look forward to hearing from you any time you have any questions.
Reviewed March 26, 2017
Four months ago, I submitted a claim for a rental car reimbursement. I called ProtectMyCar and they had me resubmit it. So I stayed on the phone with the rep and he said that he received it and the receipts, and he was going to get it over to the department that handles it. But I still haven't gotten or heard anything back from them. I had that rental car from the time I took my car to the shop and we couldn't get them on the phone that Friday. The dealer couldn't get in touch with anybody and nobody from ProtectMyCar called them back. So, my car sat in there over the weekend and I had to have a car on those days. But they said they weren't gonna cover the three days, and they only covered it from Monday through Wednesday. So that came out of my pocket and I didn't like that.

Please call anytime you have any questions. We appreciate your business.
Reviewed March 25, 2017
I had a bad experience with ProtectMyCar. I had the car repaired, paid $550, and they sent me back $240. That's crazy. Plus they owe me $1,500 that I let them keep because I had an estimate for a repair and they wanted half the money, which I sent. Then, I decided not to do it. They told me their rep was gonna go to the Jaguar dealership and check to make sure I needed it.
When I called the Jaguar dealership, they told me the car wouldn't need that kind of work. So, I let them hold on the $1,500. But I'm ready to cut my program with them. They're not covering and they give a different price. They will charge one price but can't resolve. They don't wanna pay when the guy is outside the dealer place. And if you go to the dealer, they charge more than ProtectMyCar. I'd like them to pay the going rate out here in the field, not what they wanna pay which is half of what the rate is. Nobody's working on a car for $10, $12, $15 an hour especially with my Porsche.

On the second repair, you paid in $1,438.00 as your portion of the repair cost. When the shop let us know the repair was not necessary and that it was not going to be done, those funds were refunded in full to you.
We do ask that you use a licensed certified mechanic for repairs, We do not require that you use a dealership. You are free to choose any licensed certified mechanic.
Thank you for your comments and for continuing your coverage with Protect My Car.
Reviewed March 25, 2017
I don't like ProtectMyCar. They didn't do a good job with me the last time around. I had a part that needed some work done on it. But they only paid part of the repair and I ended up paying the most of the cost, which wasn't good. Then I got the runaround when they didn't wanna pay the people. I had to pay the man out first and send the money to them. ProtectMyCar kept saying that the people didn't send the fax but I was with the guy when he sent the fax to them a couple of times. They claimed they didn't get the fax number and they didn't do an appraisal on that. They really didn't save me that much money at all and as a matter of fact, I'm gonna drop them because I found out what they do. They pay 1% of the cost.

Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or because of pre-existing conditions. The Ambassador family of policies is less expensive than a standard extended warranty and therefore appeal to those on a limited budget.
Ambassador policies provide a wide variety of important benefits including free oil changes, free tire rotations and a significant reduction in repair costs (guaranteed 25% reduction of the original estimate of repair costs). They also come with towing, 24 /7 roadside assistance and rental car benefits.
You saved $265.57 on your repairs and maintenance, more than twice the cost of the policy. So the policy did work well for you.
We do not pay shops until we have received the final invoice and know that the work was preformed in full. This is for your protection.
We do regret that you found the policy did not save as much as you had hoped. Your savings were far more than 1% and you actually saved more than you spent on the policy by a large degree. We hope that upon reflection you will understand how valuable the policy is to you.
Thanks again for your comments.
Reviewed March 25, 2017
The person I bought my car from didn’t get a warranty so I went snooping around to see what warranty place I could find that fit into my budget. I ended up with ProtectMyCar. I submit my claim to them over the phone and for the recent one I filed, it pretty much covered what I needed to be covered. Making payments for purchasing the warranty has been tough, though. The way that some of the jobs are, some days you don’t make enough money ‘cause your hours are cut down in half. Otherwise, my overall experience with ProtectMyCar has not been too bad although there are things that could be better like the price could be changed a little bit. They could also have a way to make payments that cover all of your balance instead of doing a half payment to get your car fixed 'cause sometimes it's hard for people to do.

Please let us know if you have any questions or if there is anything we can do for you.
Thanks again for your comments.
Reviewed March 24, 2017
My friend told me about ProtectMyCar. I googled “extended warranty” and they were the first to pop up. Submitting a claim with them was not a bad experience. It just takes a couple of days. I gave the card for the warranty to my mechanic and he contacted them to make the claim. After that, I needed to call them to confirm that I want to have my car fixed and they told me how much money I would have to pay. I gave them the authorization to take the money from my credit card, because they only take 50%, so the other 50% they needed to take from my credit card.

Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.
Reviewed March 24, 2017
At first, I thought ProtectMyCar was some kind of insurance but now, I know that it's not. I talked to them over the phone for a claim and it was the worst experience. Right now, my car has been stuck in the shop for four weeks because I have to go through too much back and forth. I called over 30 or 40 times for someone to answer the phone. I didn't know I had to send them the money first and then they will send the money to the mechanic. And if I wanted to rent a car, I had to pay the rent a car first, then get the reimbursement after. I don't feel that that makes sense. I don't have money to pay them first. And the warranty is not really saving me anything. They are supposed to pay 75 percent and I pay the 25. I have talked to several people and they feel like it's a problem.

We understand that if you don't have the funds to pay the reduced repair cost, or to get a rental car, it would certainly have been a struggle to pay the full cost of the repair and the full cost of the rental.
The policy has paid out over $400 in claims so far. That's more than twice the amount of the premiums, so it has been of help. We hope that upon reflection, you will see how much the policy has actually benefited you.
Again, thank you for your comments.
Reviewed March 24, 2017
I wanted to find out more about ProtectMyCar so I went with them. I have them call the repair shop and they gave ProtectMyCar an estimate. Submitting the claim was an easy process and everything else was nice until the payment time came. Instead of me paying the repair shop my half, what I ended up doing is paying it up with ProtectMyCar and they paid the repair shop. This caused a confusion with me and the repair shop because I paid, but for some reason they didn’t get the payment. I’m paying $41 a month and they only cover 10% which I think should be a little bit more. I bought the transmission and had them put it in but I still ended up paying them. I could've just paid out cash. But other than that, everything was smooth. Them calling me and letting me know everything was smooth.

We are glad to have saved you this amount on just this one repair.
Please do not hesitate to call us anytime you have a question or if there is any way we can assist you.
Thanks again for your comments.
Reviewed March 23, 2017
I needed warranty because my other one expired and they did not do used cars, older model cars any longer. My car's not old but it runs like a champ. I had it through my insurance company and they cancelled the coverages so I got ProtectMyCar. I had a claim. My mechanic was a little taken aback the way the process worked. He said he never had an extended warranty refund like that before where I had to pay the warranty people and then they paid him. It was a little bit roundabout so we were both a little unhappy about that and they didn't cover as much as I thought they were going to cover. The mechanic gave an estimate that came in a different value and the actual cost came in at a lower value but the insurance carrier paid the percentage on the estimated value which ended up giving me less of a coverage. So it was frustrating and not as pleasant an experience as it had been in previous insurance coverages.

Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or because of pre-existing conditions. The Ambassador family of policies is less expensive than a standard extended warranty and therefore appeal to those on a limited budget.
Ambassador policies provide a wide variety of important benefits including free oil changes, free tire rotations and a significant reduction in repair costs, anywhere up to 45% of the original estimate of repair costs. They also come with towing, 24 /7 roadside assistance and rental car benefits. Savings on repair vcosts are based on the original estimate of the repair cost from the shop. savings are guaranteed to be a minimum of 25% .
We hope this helps you understand your coverage a little better. As always, of course, please do not hesitate to call us anytime you have any questions.
Again, thanks for your comments.
Reviewed March 23, 2017
A friend of mine who has been with ProtectMyCar told me about them. Then I decided to go with them too. They told me that when I was ready to get something done, I should call them, and that's what I did when I had a claim. They helped me out, were knowledgeable and friendly. So far, I'm satisfied with them.

Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.
Reviewed March 23, 2017
I got a warranty from ProtectMyCar because I was paying my car off and I knew the insurance I had with the car wouldn't be there anymore. The warranty for the car was going away. But, it has been lousy because ProtectMyCar.com quoted me more than what the mechanic did. They wanted me to give them more money than the mechanic so I don't see how that was saving me any money. The mechanic had the bill there and it was $100 plus what ProtectMyCar wanted me to give them. So, I paid the mechanic and told ProtectMyCar, forget it. Their rep wouldn't even talk to the guy at the garage. He just wanted to talk to me and the guys at the garage knew more of what needed to be fixed on the car. I couldn't understand why they didn't want to talk to them because when I had the other thing done at Workmasters they talked to the guy.
I was told from the beginning that they were supposed to be paying 80% and then I pay the co-payment of 20%. I've been paying almost $50 a month and they didn't even want to pay that. They were telling me they were just getting me discounts. It wasn't supposed to be a discount but a repair insurance. I pay the car insurance and if something happens they pay for what needs to be fixed and I pay the deductible. That's what it's supposed to be. But this time that's not what they're telling me. And they weren't even calling them ProtectMyCar, they were calling themselves something else.

We do not "charge" for repairs. We we do with this coverage is reduce the charge estimated by the shop.
The policy does not have co-pays or deductibles. As you know, we pay for oil changes, tire rotations, towing, rental car reimbursement and minimum 25% savings on repair costs.
Since the policy and your paperwork clearly shows our shows our name, Protect My Car, and since the policy does not provide for co-pays or deductibles, and since we do not charge customers for repairs,it is likely you are referring to some other policy issued by another company. Compare the two and you will see right away how beneficial this policy is in saving you money. Please call us if we can help straighten out that issue for you.
Thanks again for your comments.
Reviewed March 22, 2017
I needed some insurance on my car since it's an older car. I got one from Protect My Car and I sure didn’t like the nonsense that they all pulled. When I submitted a claim, I went over there and gave the notice to the people that were gonna fix my car. They said they can’t get a hold of anybody and they can’t do anything until they hear from ProtectMyCar because that’s the way they have it written down in the paperwork. So my car sat there all weekend because nobody was available to answer or to pay anything.
ProtectMyCar gave me the runaround. I kept calling them. The first time all they said, “You gotta give us your credit card number, and we’re gonna pay all of it from here." And we’re only gonna pay $100 and some. The total came out as $600, and they only paid $100. They put it up and say, “We’ll save you hundreds of dollars.” I have a $600 bill. I might as well just paid it off all myself. Also when I finally got a hold of somebody, they had me on the line holding like it didn’t matter if I was there or not. When they finally decide to answer the phone, that’s the nonsense they gave me with. When I also tried to get an oil change, they said it’s in the contract, but it’s too soon. You can’t tell me what my car needs and my car doesn’t need. I don’t have to wait for them to give me an approval, so I just take my car in to go get an oil change.

You are certainly entitled to have an oil change paid for under the policy. However, we do not send you money to get an oil change when you get ready to do one. Simply have the shop call us so that we can pay the shop directly over the phone for the service.
Again, thank you for your comments.
Reviewed March 22, 2017
I had a car for many years and needed it covered. I went with ProtectMyCar and it's been good with them. I submitted a claim with them three months ago, where I took my car to the dealer who then did all the paperwork for me.

Please call us anytime you have any questions or if there is anything we can do to help out.
Reviewed March 22, 2017
The claim process was simple. I just called someone and I went to the Meineke. They talked about it, and then I had to take some verification number to Meineke, and Meineke already had all the information. The price was very affordable. The only issue I ran into was when I didn't update ProtectMyCar with my new card, which was my fault.

We were happy to have helped you with the recent repair and we look forward to helping you again when you need us.
Please let us know if you have any questions or if there is anything we can do for you.
Thanks again for your comments.
Reviewed March 21, 2017
ProtectMyCar has been great. I went with them because it was only $39 a month. Each time I would have to get my oil changed, I would call them and tell them I was going and they would send the place an invoice and that was that. It was really easy. Also, their reps are very nice, friendly and helpful.

Thanks again for you terrific comments.
Reviewed March 21, 2017
I spoke to the representatives of ProtectMyCar and they sounded good and that they supported the military so I got a warranty for my vehicle. Submitting the claim was easy but actually getting the follow-through on the other end of it has been very difficult for me. Getting the feedback of the repair shop took a lot of back-and-forth between them and the shop. It took a lot of time that I was out of my vehicle and then my vehicle wasn't repaired properly.

Shops do sometimes make mistakes and repairs are no completed properly. Rest assuered we will continue on you behalf. We, and you,want to make sure the repair is completed properly.
Thanks again for your comments.
Reviewed March 21, 2017
We had a warranty before on our car and it expired. My husband thought it would be a good idea to get a warranty on the car again so we chose ProtectMyCar. However, submitting a claim to them was a crazy experience. ProtectMyCar told me to go over to the mechanic's shop and have the mechanic call them to let them know what he would be doing and how much the final bill would be. They said they would pay their portion once I paid mine to the mechanic. That didn't work out well because ProtectMyCar kept quoting me different prices of how much it would be to fix my car.
I spoke to different mechanics whenever I would call the shop to find out what was going on with my car. They would have to call ProtectMyCar first who would tell the mechanic if what he would do to the car was under warranty or not. The mechanic was just as confused as I was and he said he has never worked with anybody like that before in his life. When the mechanic faxed them a copy of the invoice, that's when they started picking it apart and saying what they did not cover. Moreover, that's not what they said in the beginning because the mechanic said he would have pulled back but he thought that what he was doing to my car was under warranty.
In the end, it was almost $3,000 to get the car fixed. ProtectMyCar only paid the mechanic a little over $400 and so, I still had to pay the biggest portion of that deal. I was not pleased with that at all. The mechanic kept my car for over two weeks. When the final payment came down, I had to pay over $2000 before they would release my car. ProtectMyCar said that a lot of the stuff the mechanic did was not under warranty.
Lastly, I was told that I would get a rental car for each day that my vehicle was in the shop. However, ProtectMyCar only gave me three days at $30 a day. I feel that ProtectMyCar and the mechanics need to talk to each other. It felt that my case was new to each person and I have to start all over every time. That was very dissatisfying for me to have to go through.

The recent repair you did covered mechanical components as well as the replacement of belts, hoses, gaskets and related items. These are maintenance items not covered under a mechanical breakdown policy. The purpose of the policy is to pay for covered component failure, not items that must be replaced at regular intervals as they wear out, like tires, belts, gaskets, batteries and the like. In short, you can plan ahead for regular maintenance. You cannot see a component failure coming. That is where the coverage really helps. The savings on this one repair alone were more than three times the policy premiums you had paid in.
Remember too, we do not determine what repairs need to be made. That is the shops job. The estimate to repair your vehicle did change during the repair process. That is normal for extensive repairs. The shop often finds additional repairs that need to be done while they are working on the vehicle. That is why the estimate changed.
Lastly, the policy does reimburse you up to $30 per day for up to three days on rental car expense.
No policy, no matter who issues it, will pay 100% of a repair bill on a vehicle with over 100,000 miles on it. Our policies are meant to reduce those repair costs, not eliminate them. It will continue to help with those costs.
Thanks again for your comments and for continuing to have this coverage on both of your vehicles.
Reviewed March 20, 2017
I took my car for an oil change and it's free for three a year. I was at a Ford dealership and I have to call ProtectMyCar first when I need work on it. The guy goes on hold for like 25 minutes trying to get authorization. And then when it was all done, it took him another 45 minutes on hold just to get it paid for. And the shops don’t even like dealing with ProtectMyCar at all. ProtectMyCar say that they have a relationship with Pep Boys. When I go to Pep Boys, the first time I took my car in, they didn’t even know anything about them.
I got charged by Pep Boys and they won’t let me have my car until I could give them the whole $800 and something. I did that and ProtectMyCar paid me back what they owed me. That was all fine but it was time-consuming and seemed to be more of a pain in the butt than anything else. They slashed 25% off even though I can even get more up to 50%. Then not being able to cover catalytic converters is crazy because the car will not move without it. I was doing 28 miles an hour top speed before I had taken care of. But the claims rep was professional. He got right to the point that they don’t cover emission components so I paid $775 real quick.
ProtectMyCar sounded like a good company. Whenever I deal with them and have a problem, they’re very nice. It just takes a while. Making payments was very easy. I authorize them to take it out automatically. But for the technicians, it’s hard for them to get ahold of ProtectMyCar on the phone in the heat of the moment. They have 10 different phone numbers, so they’re nationwide. They should have better phone etiquette for the service shops. They should be available during the day when the shops are open, so no reason to hang and wait to contact them on the phone.

Thanks again for your comments. We look forward to hearing from you any time you have any questions.
Reviewed March 20, 2017
I'm 80 and I need all the help I can get because I only get Social Security. Trying to live out of that and take care of my car is difficult. ProtectMyCar is a good thing. To submit a claim, first, I have to find someone who's gonna repair my car, then contact ProtectMyCar and find out how much they can get the part for, and then they decide on what the cost of the repair should be.

Please let us know if you have any questions or if there is anything we can do for you.
Thanks again for your comments.
Reviewed March 20, 2017
ProtectMyCar chose to cover me. I’ve been with them for a while and I don’t have any issues with them.

Thanks again for your comment. We appreciate it very much.
Reviewed March 19, 2017
Submitting a claim to ProtectMyCar is weird because I've had warranty before on another car and it's hooked up with the dealer but ProtectMyCar is not. They're the party personnel, which is silly, although they explained to me that their people in the past got more than they needed. But they will not take my car into the shop. I have to call them and tell them that I've taken my car into the shop, and then the dealership that takes the car will call ProtectMyCar, and then they go from there.

Thanks again for your comments. If you have nay questions. please let us know.
Reviewed March 19, 2017
Every month, I make a $30 payment out of my check to ProtectMyCar and I’m supposed to have the whole package. However, I didn't know how to submit a claim to them. We didn't know that we had to call them before the shop does the work. I had the shop call them but they didn't call until after they were done fixing the car. And so, ProtectMyCar wasn't able to pay out anything on my claim. Now I know that once I take the car to the shop, I must have them call ProtectMyCar right away.

Please do not ever hestitate to call us when your vehicle has a problem so we can give you immediate assistance.
Thanks again for your comments.
Reviewed March 19, 2017
ProtectMyCar is a good company that definitely benefits its consumers. I read some of the reviews and their reviews seemed good, so I went with them. I submitted multiple claims with them and did it on the phone. It goes very well, and I just give my claim number to whoever is doing the work. Trying to get a hold of ProtectMyCar is sometimes problematic. There are a lot of transfers and I go to at least a circle of five people. They send me somewhere and back to the initial ProtectMyCar and then to the claims people. Then, the claims people send me back somewhere again. These are brief transfers, though.

We apologize for the transfers when you call. Calling in on the general information line helps get you to the right person to help you. You may, of course, call directly to the department that you know you need to speak to and avoid the transfers. Those numbers are included in your policy booklet for your convenience.
Please call us anytime you have any questions or if there is any thing we can do to help out.
Thanks again for your comments.
Reviewed March 18, 2017
So far, my experience with ProtectMyCar has been good. I compared ProtectMyCar with other companies and they weren't the most expensive, but they covered more things so I went with them. I have two claims with them, so far. They helped me out one time with locking my keys in the car. And then they helped me out twice again with my mechanic. The mechanic called them and I had some stuff repaired.
As for the payments, I don't wait for them to send me the statement each time because it never comes on time. So, I proactively pay because I want to make sure that if I need a repair, I won't have a problem making sure that it gets paid for. When they send you a coupon, then they'll charge an extra $5 and something. I don't need the extra charge because I'm paying them a month enough already. So, I send it ahead of time. Everything is cool.

We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
Please let us know if you have any questions or if there is any way we can help.
Thanks again for your comments.
Reviewed March 18, 2017
As my car got older, my warranty expired. My friend who has ProtectMyCar on his car kept telling me that I needed to get some protection on my car. So I called ProtectMyCar and did write down the person's number and the policy number. However, they were supposed to send me a policy, but I never got it. When I submitted a claim, the experience was a little uncomfortable, but it was my fault. I didn't know that I should have called ProtectMyCar before I took my car to the shop. I went to get repairs for the radiator, the hot water pump, and the hoses on my BMW, and Russell BMW told me what it was gonna cost. And then, that's when I remember that I had a warranty.
I talked to ProtectMyCar and they said, "Next time you have a problem with your car, call us first. And then, we'll deal with Russel BMW." The person was very kind and told me the procedures that I should have taken. They didn't pay for everything, but I never got the agreement with them. I didn't follow the proper procedures. I did not get the most out of the warranty, but next time, I'll know. However, I'm not completely satisfied because I still haven't gotten the information and rights that I'm paying for.

Thanks again for your comments.
Reviewed March 18, 2017
After doing some due diligence and customer reviews and quotes, ProtectMyCar's plan which was a 50-50 split where they pay 50% of repairs was the most attractive to me over the other companies. However, the shops that I've worked with had misdiagnosed the problem with my jeep two or three times. All of them said that there would need to be a very expensive part replaced. Then I gave the 50% of the total cost to the shop that ProtectMyCar authorized to do work and the shop said they can't really lay out all the cash for the $1,400 part I need.
I called ProtectMyCar again and they called me back and said, “Okay. We're gonna refund your money then you buy the part. Then you just pay the bill and call us at the time of bill payment. We'll pay our half with the credit card,” which is the way they operate for oil changes. This was right around the Christmas holiday. I was gonna move forward with my guys. They couldn’t fit in the end before a trip that I had at Christmas.
I went to another shop that I did research on and trusted that could’ve fit me. I got the truck there to ask them to replace the turbo, which was what had been diagnosed by both the dealership and my mechanic. They called me about 45 minutes later and asked why I want to replace the turbo. I said, “Well, because two shops told me that’s what I needed to do, that it wasn’t making any boost.” He said, “Well, you're right. It wasn’t making any boost. But we found a loose clamp, and when we tightened it, your boost is working.”
I called ProtectMyCar and said that the $3,000 repair we were gonna split became a $300 repair and I'm just going to send them the invoice for what I paid and if they can repay me back the half of that. But they denied it two or three times all because they didn’t authorize the work. I get it. I didn’t call them when the mechanic called me and said that they don’t need to replace my turbo.
I was seconds away from canceling and just going somewhere else. I still might, but at the end of the day, it's auto drafting and I'm gonna get my oil change here this month. Then I'm taking the trip to Florida in two weeks. I also drive it to Vermont every summer from South Carolina. So, a warranty will be kept on it. Whether or not it remains to be ProtectMyCar is yet to be seen after that experience. I saved them and me thousands of dollars and then they wanted to dicker over the $150 I was asking for. Also, I used a rental car once for the day that they were gonna replace the turbo but they didn't cover it because I ended up only using it for two hours. Overall, be very cautious and never do anything without calling them first. And make sure you get it recorded or in writing that they're gonna cover it because it seems to me they're playing a game.

Again, thank you for your comments.
Reviewed March 18, 2017
I had just bought a 2006 RX-8. I can't get a regular warranty unless I get an extended warranty and ProtectMyCar was the only company that offered an extended warranty for my car because it's over 100 something miles. So I decided to go with ProtectMyCar and it's been working out well for me. They've already paid for some maintenance for me. When I had a claim, I went to my mechanic and told him I got the warranty. Then the mechanic called and ProtectMyCar did the whole thing with the mechanic and all I did was pay my portion of it. So far, they've been good on my car's warranty by handling the claim I needed. I would refer them to a friend.

The best part is, we are here to help you the next time you need us as well.
Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.
Reviewed March 17, 2017
The last time I paid the $122, ProtectMyCar told me that they're going to cover the maintenance of my cooling system. But then, they turned around and told me they don't cover the hose. So, I had $485 come off my pocket to get that part fixed. I'm regularly paying $60+ every month but I can't get help because their rep tells me it has to cover the cooling system in itself. But that's part of the cooling system. I felt like they didn't do me right on that. I felt like they should've at least paid half of that bill for me. But I had to pay the whole $485. Plus, I paid the $122 to him to get caught up.
They should tell me upfront instead of waiting until I pay my money and I didn't appreciate that. That made me feel so bad. I know I’m owing for this month but hadn't paid yet because I was trying to decide whether or not I'm going to stay because I didn't like the way that was played out. Overall, I'm very dissatisfied. I was telling the people about it and I was going to recommend people to them. But after this last experience that I had, there ain't no way I would recommend anybody. I'm thinking about trying to find another warranty company to deal with.

Your policy does help with the repairs to your cooling system components. Hoses, however, even those attached to the cooling system, are wear and tear items and no policy covers those. Wear and tear items, like hoses, tires and gaskets do wear out over time and have to be replaced. Policies are intended to cover the breakdown of components in your vehicle.
Having said that, we were happy to help you with the repair cost you paid out of pocket by discounting you premiums $400.
Since you have had the policy it has saved you over $900 in costs for maintenance and repairs. Thats over twice the premiums you have paid in. We hope that after reflection you sill see how valuable this coverage has been to you and will be in the future.
Please do not hesitate to let us know if you still have questions or if there is anything we can do to help you.
Thansk again for your comments.
Reviewed March 17, 2017
I bought a 2011 Ford F-250. It was a couple of years old and was a showroom truck but it was new. I had about 70,000 at that time and so I was asking a co-worker and he said he and his wife had used ProtectMyCar on one of their vehicles. Then I did some research online and they called me back within a couple of days. And then I’ve been receiving phone calls up to almost seven months later. They were just now getting to it.
We bought three ProtectMyCar packages on three different vehicles. One for my new truck, one for my mom’s vehicle and then another one for my fiancée’s vehicle. My mom and my fiancée had not used them though but they’ve been good to me, so far. They wouldn’t cover some issues but my insurance covered that. Unfortunately, I had a sensor that went out and ProtectMyCar covered it. I had to pay $100 deductible. But my mirrors quit working and they said they wouldn’t cover those which was the only disappointing part about it. They said if the switch went out, they’d have covered the switches. But when I originally talked to their rep, he said it covers the starter, the whole drive train and any electrical. I asked him, “Even the mirrors?” “Oh, yeah, the mirrors are covered.” But they wouldn’t cover them. So, I had to pay out of pocket for the mirrors which were expensive.
My truck’s currently in the shop getting a brand new motor because there’s some malfunction but it’s already paid for through the insurance with some other stuff. So, as soon as I get down to the shop, I'll trade the truck in and then I’m going to go to a different place that covers mirrors and stuff. It’s an $80,000 truck and I paid around $5,000 for extension warranty and it wouldn’t even cover a mirror. But the claim that they did cover went smooth. The technicians called ProtectMyCar, and they came out and looked at it, and said it’s a warranty issue. The technicians put the Ford OEM part on it. I went in, paid my deductible and got the truck.

Thanks again for your comments. We look forward to hearing from you any time you have any questions.
Reviewed March 17, 2017
ProtectMyCar happened to be the second auto warranty provider I got a hold of as the first one I got, the price was too high. I've submitted a claim with them over the phone and it was fairly simple. The claim rep was very mindful of my situation. He spoke very kindly, and was very empathetic in regards to what was going on with my car. He guided us very clearly and precisely to what we needed to accomplish to make sure that everything went well. It was very prompt and the only slowdown was on my behalf because I had to get the money together. It was great to deal with ProtectMyCar. I've already recommended them to a friend.

Please call us anytime you have any questions or if there is any thing we can do to help out.
Reviewed March 16, 2017
The first claim was difficult to process. It took over three hours and I didn't like the percentage that they took off which was only 25%. It may have a lot to do with being a new member. With the second claim, I got 50% and it went by a little smoothly. However, ProtectMyCar only does repairs on broken pieces or anything that needs to be fixed based on the distributor or transmission or a motor mount. They don’t fix things like a break pad. And I don't know how much is the monthly payment based on the approving process that ProtectMyCar has.

Your policy reduces repair costs on mechanical breakdowns. During the first 15 days of the policy, the savings are guaranteed to be 25% of the repair costs. After the first 15 days the savings are guaranteed to be 50% of the original repair estimate. The policy also pays for oil changes and tire rotations, towing, rental car benefits and 24/7 Roadside assistance.
The policy helps with mechanical breakdowns, not wear and tear items such as brake pads, replacing worn tires and the like.
If you have any questions. please do not hesitate to call us. We are always happy to help.
Thanks again for your comments.
Reviewed March 16, 2017
I have ProtectMyCar for it said it was mechanical and because somebody told me I could get a military discount from them but I thought they offered regular insurance. I didn't know that it was only for mechanical things. Then I took my truck to the AAMCO and the man didn't properly fix my vehicle and charged me a lot of money. I had to pay ProtectMyCar for my deductible, which I thought was $500 but turned out to be $527. Then I had to turn around and pay him $1,005 or $1,015 just to get my truck. He beat me out of my money and lied. My check engine light was still on, my heating unit's not working and he didn't put my whatever cap back on.
On top of that, he gave me three different estimates and told me that the shop wasn't open on a Saturday. But I happened to get a ride and the shop was open on a Saturday. So I felt like he held my truck longer than he was supposed to. And when I had my truck there for all those days, I couldn't get a rental car. And if I was able to get one, it was going to have to come out of my pocket until ProtectMyCar reimbursed me. They also said that labor should be $89 and this man charged me $104. That's not right. He’s supposed to honor the agreement but he's gone back and forth over money.
Then ProtectMyCar would like to take my truck back there. But the man didn't even do a good job. Also, ProtectMyCar didn't pay for my battery, my starter or my alternator. I did all of that and paid a cheaper rate. When my husband got into an accident with my truck, I didn’t have to pay my insurance company. I only had to pay the auto mechanic $500.
I've been calling ProtectMyCar ever since December about a dispute on this. It's already end of March and I'm still waiting to hear from them. They just keep going back and forth. One minute I'm going to get a refund, the next minute they don't know what's going on. I keep talking to all these different people and I'm sick of it. I don't feel that I should be paying anymore monthly payments and I want to cancel this because it's too much of a hassle and is costing me too much money. I've spent more money trying to use ProtectMyCar than with my regular insurance with my discounts. I'm very dissatisfied with them and I feel like I don't really need them. I could find parts at a cheaper rate and that's what I've been doing at Advance Auto. I could also use my military discount there.

The only reason we suggested you take the vehicle back to that shop is because we convinced them to redo the work on a warranty basis, free of charge to you.
Rather than a deductible, this policy reduces repair costs on covered repairs by fifty percent, as well as paying for oil changes, towing and rental car reimbursement.
Once you have had an opportunity to see how much the policy has actually saved you, compared to the cost of the policy, you will realize what a wise investment it is. You just need to make sure the next shop you take the vehicle to is one you can trust.
Thanks again for your comments.
Reviewed March 16, 2017
ProtectMyCar called me and I was able to talk to them. Actually, I got them confused but that's who I ended up going with. They talked to me and I thought they explained the program. I thought what I had signed up for, according to the radio ad, "get the warranty and not worry about the cost again". But when I had a claim, they told I only get half the cost because that was the plan that I got. They should be honest and upfront with what type of program you're getting and what you're paying for. They told me it was in the brochure they sent me but it has nothing to do with that, it's what I signed up for. You listen to the commercials and it says to not worry about expensive car repairs again. For the cost of the warranty, there's no way I would have signed up for that. $4,000 or $3,000 for the warranty and then I'm gonna pay half my cost? It wasn't worth it. But, they set up payments pretty easy.
Also, it's been two months and I'm still waiting to get my car. But it's not all totally their fault. I didn't have the half of the money, because I wasn't planning on having to come up with $1,300 so, part of it was my fault. When I got the money, I sent them the check and they were having a hard time with my mechanic. He's a foreigner and didn't understand them. I've been with him for about 10 years and I don't have any problems. But apparently, he did not understand the process and they've been going back and forth. Then, they put the motor in but it was no good, which isn't their fault either. So now, we're waiting on another motor. If I didn't have the expense of paying for the warranty, my mechanic would have just made arrangements for me like he's done in the past. It's just not been a good experience.

Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or because of pre-existing conditions. The Ambassador family of policies is less expensive than a standard extended warranty and therefore appeal to those on a limited budget.
Ambassador policies provide a wide variety of important benefits including free oil changes, free tire rotations and a significant reduction in repair costs, anywhere up to 45% of the original estimate of repair costs. They also come with towing, 24 /7 roadside assistance and rental car benefits.
Upon reflection we are sure you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.
Reviewed March 15, 2017
ProtectMyCar has real good customer service and every time I spoke with someone they're always friendly and courteous. I decided to call them because of my car and they said they had a good deal as far as warranty on the cars. They work pretty good with me and submitting a claim has been pretty easy. I call with the information they need for what was wrong with my car. Once I submitted everything and they got my claim rolling, they would just be waiting on me to make my payment for my car.

Please call us anytime you have any questions or if there is any thing we can do to help out.
Reviewed March 15, 2017
I had an extended warranty with another company prior and it ran out. ProtectMyCar called me and the dollar amount was a little less than what I had paid previously so, I went ahead and purchased the insurance. It was easy getting it. They told me what it was gonna be and I submitted my credit card for it. So far, I've only used them once. We submitted the claim through the dealership and they called it in. I've paid the deductible that was required then, I got a call from the dealership that they hadn't been paid yet. I contacted ProtectMyCar and they let me know when it was gonna be paid. The dealership notified me when they received the payment which was a couple of days later but it I don't think the delay was a big issue. Other than that, it was a very positive experience.

Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
We are very happy to have helped you so much with the recent repair. For your protection we issue payments promplty upon receipt of the final invoice and after making sure the repair was handled in a satisfactory manner.
Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.
Reviewed March 15, 2017
ProtectMyCar had good things to provide for the insurance. Their representatives were very nice and attentive. Also, they were very helpful when I was submitting a claim over the phone. It wasn't hard to get in touch with anybody. Moreover, I've used their 24/7 roadside assistance and they had someone out in 45 minutes. They were there for whatever I needed.
Reviewed March 14, 2017
I got a call from Protect My Car and they gave me the better deal. When I needed a claim like when I had to have my transmission rebuilt on my Durango, I brought it to the garage I needed to and they called and started a claim with the warranty company. The claim was done over the phone. The process was a little slow, though. My vehicle would have been ready a whole lot sooner but we were dealing with the warranty company. They had to go at their pace and not at that of the garage's pace, so instead of having the car on Wednesday, I almost couldn't get it until the following Monday.
The garage had the car for seven days. In the end, Protect My Car paid 25% of the cost. Other than the slowness, they were fine. Making payments was fine too, although my bank was broke so they didn't get their payment 'til the next day before I can make my next payment. I have recommended Protect My Car to a few people and a couple of them are interested in getting their warranty program.

It is true that some repairs by their nature can be more time consuming. It is important to get the repair right the first time. We appreciate your patience while we made sure the transmission repair was completed correctly.
Please call us anytime you have any questions or if there is any thing we can do to help out.
Thanks again for your comments.
Reviewed March 14, 2017
I happened to be home when ProtectMyCar called and the person that talked to me on the phone really did a good job of explaining about ProtectMyCar and answered a lot of questions. The company sent me the quote I wanted, the papers showing me exactly what it was that was going to be covered, how the policy was going to be and was very upfront with everything. Their rep took the time and made sure that she was emailing me the information that I needed to see. She did the sale with me online and was really helpful. It made the whole transaction very smooth. My husband looked it over because he’s a retired master tech.
The claim was fine, except for the fact that in their shipping the engine to the dealership, the engine got lost for a week. The labor to replace the engine was 24.5 hours. It’s an expensive job and what should have only taken about a week but we ended up not getting the car back for a month. It started during the Thanksgiving holidays and the second week was when the engine got lost. The dealer had the car sitting there for two weeks and couldn’t find the engine. He called to tell me he was calling the parts department back again to find out where the engine was at. The parts department called him right up and said that the engine just walked through the door. At that point, it was about 2.5 weeks in.
It was fairly easy making payments for the purchase, though. They did the payment plan and there was going to be no problems if we sold or disposed of the car at some point in time before it ended. I understood that at that point, the policy will end right there and no further payments will be required. This was a much better deal, especially because I could do monthly payments instead of paying everything all upfront at once. I’ve been telling people about ProtectMyCar but it would be helpful, though if they sent me an email that had a link that I could forward to other people who are interested.

Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way
Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.
Reviewed March 14, 2017
I used ProtectMyCar when my water pump went out. When I filed the claim, they asked certain questions and wanted documentation. I talked to them online and they were friendly and knowledgeable 70% of the time. There were a couple of people, though, who put me on hold when they talked to a supervisor. But, otherwise, it wasn’t too bad.

Please call us anytime you have any questions or if there is any thing we can do to help out.
Thanks again for your comments.
Reviewed March 13, 2017
ProtectMyCar was more reasonable and flexible. When I filed a claim, I gave them a call and told them what the problem was with my vehicle. I got a transmission done in my car and they told me straight up to take it to a dealership of my choosing. The dealership will call them and let them know that I needed a transmission. ProtectMyCar provided me the transmission that was basically brand new/rebuilt at a lower price. I paid $1,800 and they paid the other half for me. There were no complications too. I had my vehicle back.
Their claims reps were very knowledgeable about things. They knew what they’re talking about, were friendly about it and acted like they liked their job. One time I called when my car broke down and I needed a tow. I was basically freaking out as my father was in the car. The rep told me a dude will be on his way and stayed on the line with me for a moment while I waited for the tow dude to get there.
Making payments for the purchase of the warranty was also very easy. It's automatically drafted out of my account. When I went through a spell where I had to go a little time for not paying some fines and missed a couple of payments, they worked with me on catching up and everything. As of right now, I still have to catch up, but they’re willing to work with me. It's been an overall excellent experience.

We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
Please let us know if you have any questions or if there is any way we can help.
Thanks again for your comments.
Reviewed March 13, 2017
ProtectMyCar called me, told me who they were and explained their benefits. My car is old and it's going to need an extended warranty. Also, they gave me a very good deal so I went with them. They're doing an automatic payment once a month on a set date, so it's convenient for me. Also, they've been very good with me when I miss a payment. They didn't cancel my thing or give me a hard time. They said they had roadside assistance but they didn't cover that. I had to pay out of pocket and then, I had to send the bill in and they would reimburse me. However, they never did. Other than that, I don't have any problems with them.

We will be in touch again about the reimbursement to make sure you get that taken care of as well.
Please call us anytime you have any questions or if there is any thing we can do to help out.
Thanks again for your comments.
Reviewed March 13, 2017
I went across ProtectMyCar online and looked into their plan. I wanted to get a little bit more information on it and ProtectMyCar wind up calling me and giving me more information. It sounded like a good plan, so I went on ahead and took the plan. I've submitted a claim and it was easy doing it. But I probably have to resubmit it, because it's been a while. The claim was regarding my truck, in which I was supposed to be getting an engine. They gave me a price on how much it would cost me for my engine and they brought it down to $3,200. So that was a big information for me. Also, I could find myself a licensed mechanic whom I can go through and they'll pay the auto place.

Please call us anytime you have any questions or if there is anything we can do to help out.
Thanks again for your comments.
Reviewed March 12, 2017
ProtectMyCar was the only one that would warranty my car because it was so old. Claim submission was very nice and easy. The reps were very courteous, helpful, polite, and they take their time with me. I liked it. Payment was very easy and I really appreciate their honesty. When I get my next car, I will definitely be calling them. It was a very good experience overall.

We are one of the few companies that provides protection for older, high mileage vehicles. It just makes sense to protect your investment in your vehicle, regardless of it's age.
Please let us know if you have any questions or if there is anything we can do for you.
Thank you again for your comments.
Reviewed March 12, 2017
ProtectMyCar is good and recommendable to other people. I was looking around for an extended auto warranty provider for my truck and saw their price seemed to be reasonable so I went with them. I've submitted a claim over the phone and it was easy. The claims representative was good and very courteous. They covered most but there were some things that they didn't cover. Making payments for the warranty was okay for the most part and easy.

Please call us anytime you have any questions or if there is any thing we can do to help out.
Thanks again for your very encouraging comments.
Reviewed March 12, 2017
Protect My Car sold me on their product, that it was a warranty that would cover for damages in the motor, transmission, and if anything goes wrong with it that I wouldn’t have to pay anything. My car is a Jag and Jaguars are expensive to fix but then I had some problems with the car, and I come to find out they don’t fix it, and they negotiate. I can negotiate with my mechanic across the street myself. I don’t need to pay somebody to come in and negotiate. They try to find a cheaper way to do it, but they don’t pay squat for it. The only thing that they did that they said they would do was the oil change. After I found that out, I canceled the payment and I told them that I was gonna report them to Better Business Bureau.
Also, whenever I've called, I was put on hold and had to wait forever for somebody to get on, and they’re very defensive when I question their practices. I haven’t checked my credit report, but if they’ve done anything to my credit report, I’m really gonna come unglued. Also when I called them when my car broke down, they said the tow truck was on its way. I waited an hour and a half and no tow truck came so I just got another tow truck to take me. Even the tow truck stuff was BS.
Reviewed March 11, 2017
I called ProtectMyCar the day I used my service. However, there was a miscommunication between them and the shop that I used. Each put blame on the other, so it took a little bit longer for me to get my car on the service. But overall, it's been a good experience.

Please call us anytime you have any questions or if there is any thing we can do to help out.
Thanks again for your comments.
Reviewed March 11, 2017
I ran into a few problems with ProtectMyCar.com. They didn't tell me that my towing was only five miles per car. I have two cars on them and when one of my cars got towed, I called and just found out that I was limited to two towings. Initially, they told me that I have three towings and my towing was up to 30 miles. They gave me false information and when I did call for the second towing for my other car, they told me I couldn't get that because my towing was used up. They said that I'm going to have to deal with that and have to come out of my own pocket and they have to reimburse me. So I said that I'm not coming out of my pocket because they get paid every month automatically on the 26th. I don't bother the payment. It automatically comes out of my checking account so I don't see why I'm having this problem.
I'm also dealing with this other people who are supposed to be trying to help me find a better price when I'm taking it to a shop, getting the part brand new a I'm not getting the part brand new. They are sending my part to Napa to get it rebuilt and I came out of pocket with $734. I'm disappointed at them because I'm paying every month and I've been a faithful customer for almost a year and a half. I also tried to get my oil changed and they gave me a runaround saying that they weren't open on Sundays and Saturdays and to call back during business hours. Also, ProtectMyCar is supposed to talk on my behalf in getting a cheaper price. If there's something better off of me to take good care of the dealership, then they should advise me.
I'm out of $736 which I did not have. It was also bad because there were about four people dealing with my case. We went back and forth and I didn't feel that was cool. I started to say that next month, I'm gonna cut my care off. They said to just think about it and don't just jump ahead. But I'm unhappy right now because I can't get my oil changed. They didn't call for me like they are supposed to negotiate with the guy that want to charge me $1000 for a part that only cost about $600. So, I paid all of it and they were supposed to cover the labor but the labor is ten minutes. All they did was once they got that part, they snap it back in. Also, I asked if I can get my tires rotated or balanced and ProtectMyCar said to come for a balancing too. I've never used that and I asked how does that work. They said to go to a tire place and give them the information. I put in a claim and we paid for it but that didn't work. So, it was not a good thing.
I went with ProtectMyCar for the limit of towing. The oil change was also a good thing and the way they said they protect us about the high interest and how shops try to take advantage of us when one thing is supposed to be done. However, I didn't see that with them this time. I used them before, but this time I said, "This is straight to the dealership where I got it from." So they didn't try to overcharge me. So, that was fine.
And then, they found a part that was cheaper. They're saying it's not reading the card so they'll just get it reprogrammed if the reprogram only cost $100. But the guy at the shop said that they can just have the locksmith come down and have it reprogrammed. But then, when he started talking with him, he started talking about MyCar.com. They said I need the whole computer chip done and if that's the case, they should give me a brand new one and not a rebuilt one. ProtectMyCar didn't speak up for me like that. I had to speak up. My husband and I had to go and they didn't even my husband was over there, because he just told them off, "You guys are trying to take advantage." So, it was a big hassle and I just want to get over with it. I did some reviews on that shop and they say that the shop is pretty. But as far as that amount, they could have hanged down, a little bit more down for us.

To clear up any misunderstanding, your policies provide for emergency tows. We do not "charge by the mile" as you indicated in your comments. We also pay the towing cost directly and do not require that you pay first and then get reimbursed. From your description it appears that it is your insurance company. rather thatn Protect My Car that has those restrictive rules on towing. In fact, a review of your file history shows that you have not requested any tows from us since you took out the policies. We regret that your insurance carrier has made it difficult for you to get a tow when you need one.
Most people have towing benefits both through their insurance carriers as well as through the policy with Protect My Car. com. Please refer to your policy booklet for details or call us anytime to get help in understanding your benefits.
We thank you again for your comments.
Reviewed March 11, 2017
I wasn't very satisfied with the service of the first claims rep that I talked to. His name is David and he acted like he didn’t know what he was doing. He was trying to pass on bad information. We called right back and the guy that answered the phone tried to act like David wasn't there. We told him that we just talked to David and it hadn't even been two minutes so we know he's still in the office. And then the guy said, "Oh, here he is right now" like he had just walked up, which I found as wishy-washy.
David could have just came clean and upfront with us because the repairman had already told us on our end that he had a transmission with a three-year warranty on it. And David wants us to take a warranty for one year. But as soon as the one year is up, if anything happens, then we have to come completely out of pocket again. But when we talked with the other person in the office at ProtectMyCar, he said, "No, that's not the way it works. The only thing you will be responsible for is the labor. That's the only thing you'll be responsible for because the warranty that’s on it is already three years. And not only that, we have a contract with you guys.” He broke it down and explained everything to us. But with David, he was trying to do a scam job. Overall, I'm satisfied with the ProtectMyCar but I'm not pleased with some of the personnel.

Please do not hesitate to call us anytime you have questions or just need help. We are always here to do just that.
Thanks again for your comments.
Protect My Car Company Information
- Company Name:
- Protect My Car
- Company Type:
- Private
- Year Founded:
- 2005
- Address:
- 570 Carillon Parkway
- City:
- Saint Petersburg
- State/Province:
- FL
- Postal Code:
- 33716
- Country:
- United States
- Website:
- protectmycar.com
