Protect My Car Reviews

Out of business
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About Protect My Car

Protect My Car is a premier vehicle service contract provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company aims to provide a hassle-free claims process and ongoing customer service.

Pros
  • All services provided by Protect My Car employees
  • In-house claims process for smoother experience
  • Free oil changes and tire rotations with all policies
Cons
  • Does not cover preexisting conditions
  • Not available in AK, CA, HI, MO, OK or WA

Protect My Car Reviews

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    • 4,882,006 reviews on ConsumerAffairs are verified.
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    How do I know I can trust these reviews about Protect My Car?
    • 4,882,006 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 14 Reviews 2240 - 2440
    Verified purchase
    Customer ServiceTechPrice

    Reviewed Aug. 19, 2017

    Protect My Car was good and they took care of me. They called me, talked about their tier and went over their plan which I bought. I considered it because of their price. They gave me a monthly deal to where I could bank my payments so it's been lower. I went to my dealership and told them I didn't handle my books. They called it in and took care of everything for me. Protect My Car paid them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.

    As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Aug. 19, 2017

    A gentleman from ProtectMyCar called me. He was very friendly and since it was the right time I got a warranty from them. I submitted a claim once over the phone and it went smooth. The only thing is I had to find a place to go to and then I ended up getting a used transmission. The gentleman at the shop said that it did not guarantee the transmission, it can only guarantee the job. The hardest thing was doing the paperwork and then waiting for them to approve it. It stayed in the shop for almost a week and a half before they even started working on it. But the process was essentially not that difficult. The policy came with an envelope in the car and I like that it was easy to use. When my second car comes and I need to get a warranty I will definitely recommend it. I'm very satisfied.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Tech

    Reviewed Aug. 18, 2017

    Protect My Car worked with me and taken the payments every month out of my credit card. They’ve taken care of everything for me when I’ve taken my vehicle to the dealership. The dealership quoted $1,800 and Protect My Car has taken care all of it. They’re great and I’m going to renew my other car with it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you very much for those comments. We really appreciate them. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service, all with low monthly premiums tailored to fit your budget. That’s what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Aug. 18, 2017

    My son kept on telling me to get ProtectMyCar and even though I didn't need it, I listened to him. I started a monthly bill and I try to keep it up. I had one claim and that wasn’t taken care of. I took my car to the dealer place and they placed the call. ProtectMyCar paid them, but when I got the car back, it had the same problem. My son called them back and they said all they do is pay them. I ended up getting the car fixed myself.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to respond to your concerns. We do pay for claims, but that does not mean that we have any control over the shop you choose to use. Most reputable shops guarantee their work. If they fail to do a repair correctly, they should fix the problem at no charge to you.

    What our claims adjuster asked you to do was to take the vehicle back to the shop that failed to fix it right the first time and have the shop call us so that we could speak to them about the repair. We regret that you chose not to follow that advice. We did not hear back from you or the shop. We hope you will not hesitate to call us if we can be of any help.

    Verified purchase
    Price

    Reviewed Aug. 17, 2017

    I've had a powertrain warranty from ProtectMyCar.com and I've had a couple of things that they were able to help me with. They approached me and when my car had 100,000 miles I thought a good powertrain warranty would be a good idea for another 100,000 because we don't have any attendants on the vehicle. They were able to get it down to a third of the price of anyone else. I usually have the shop submit a claim, and then, I will run it by them if they approve or deny the claim. ProtectMyCar lets the garage mail. They just pass the information to me and that part isn't as good as I would like it to be.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.
    We want your experience to be as hassle free as possible. If you have any questions at any time, please do not hesitate to let us know how we can better serve your needs.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed Aug. 17, 2017

    I saw reviews for ProtectMyCar online. Some of them were good and some of them were bad, but I decided to give them a shot. I spoke to other providers but some of them were not giving me the right answers on details and exact coverage. Although ProtectMyCar has bad reviews, I spoke to somebody and looked at the details and what they're covering. Their claims reps give a reminder call every month and they are very good, professional, helpful and courteous. Also, making payments for the warranty wasn't difficult. My most recent claim was for the radiator of my wife's Mercedes. The car is at the dealership right now and ProtectMyCar didn't bother with any questions. They received the report from the Mercedes dealership, approved the claim and are going to pay. So far my experience has been very good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed Aug. 16, 2017

    I got my Protect My Car warranty for the rate and the amenities that came with it. I use it for oil and I never had any claims at all. Getting the warranty was done in a matter of about 30 minutes and there was just a problem of what's the necessary protocol. Making payments for my auto warranty was easy. But I still have the old information on their roadside assistance, rental car benefits and maintenance perks, and I'd like to have the updated information sent to me. Other than that, everything went appropriately, professionally and smoothly.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We are sending the information you requested right out.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Aug. 15, 2017

    I thought Protect My Car was a good deal when I heard about them, so I went with it. It's very easy to make payments for the warranty and I've used the maintenance perks, as well. One time, I submitted a claim by phone and it was fast. The claims rep was friendly too. It was a very nice experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechSales & MarketingPrice

    Reviewed Aug. 15, 2017

    My car was getting old and I figured that if I could protect it for another five years then that would be well worth the money. Protect My Car's auto warranty seemed to be at a reasonable price and so I purchased one from them. However, submitting a claim with them wasn't that great. They ended up ordering parts themselves and sending it to the dealer who had to put it in. And so, instead of giving an approval for the dealer who could have fixed the car the same day, it took close to five days. I wasn't happy about that.

    Furthermore, a lot of the parts are not protected. When a consumer buys a policy from them, Protect My Car's reps don't go through each line item. During the sales call, they gave us the impression that almost everything is covered bumper to bumper. However, it really isn't. They tend not to cover a lot of the normal parts, also if the part is electrical in nature. For instance, the seat of my car is electrically heated and it's not covered by the warranty. Nevertheless, I continue to use Protect My Car because I had a claim that they fulfilled.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to respond to your concerns.

    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more likely that future repairs will be required. The policy covered the motor mounts you had repaired, but not wear and tear items. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.

    Verified purchase

    Reviewed Aug. 14, 2017

    Protect My Car was the only one that contacted me and they're a very fine company. Lately, a lot of other companies are contacting me but I already have Protect My Car and I've been with them for three years now. Everything they have gone by me. They tell me what they will do and they have done it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Aug. 13, 2017

    I did some research online and found out that ProtectMyCar was a better company. I’ve submitted a claim over the phone, and the claims rep took care of it right then and they paid it. They told me what to do, where to file them and how to submit it. There’s only one problem I have with them though. I know I make my payment but I probably have my car in the wrong file so they think my payment is late when it shouldn’t be. Also, the lady who I talked to was very brash and was very rude in talking to me. But other than that, my overall experience with ProtectMyCar was good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. we apologize if any of our representatives wa not as courteous as we want them to be. We appreciate your business and we are willing to work with you on your payments to make sure they are as comfortable as possible. Please let us know how we can help.

    Verified purchase
    TechPrice

    Reviewed Aug. 13, 2017

    ProtectMyCar.com was all right and it was their price that made me go with them over a different auto warranty provider. Making the payments for purchasing the warranty wasn't difficult at all too. My experience with them was okay.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for the comments and the rating. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceCoverage

    Reviewed Aug. 12, 2017

    I bought a used car so I wanted that extra protection. I’ve had Protect My Car for about going on two years. My monthly payment with them is $50 a month. And within that first year, it more than paid for itself because I spent $4,000 in car repair. The warranty covered everything including the whole engine, transmission, electrical, air conditioning except the radio and they formed up my power windows. And then I locked my keys in my car this year. I had to call for the service to come out and I realized that if I needed an additional key, I have to pay for that.

    The only thing I don’t like is that they have a roadside service and I only use it two times a year. Otherwise, I got to pay for it. I have had two flats and I used it at that time. And then I had a third flat for the same vehicle but I had to pay for that one. If they’re not going to provide the roadside service throughout the total contract, then they should let me pay a little bit less. They have an abundant amount of customers and so they’re making money. If they brought me gas, I would pay for the gas. It would be a fairly decent service because they have people all over the place. Other than that, when my car was down, the towing service was there within 45 minutes. I had a PT Cruiser at the time and they took it to the Dodge Place. They took care of everything and I’m satisfied with that portion of the service.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Coverage

    Reviewed Aug. 11, 2017

    Purchasing the ProtectMyCar extended auto warranty was straightforward. Typically, the mechanic submits the claim over the phone. I go and pay my deductible and I'm done. I’m set up for $59 a month on auto pay. I’m very satisfied but it will make it better if they are clear as to what is covered and what is not. I'll recommend it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. In answer to your question, the components that are covered by your policy are listed starting on page eight of your policy. You may always, of course, call us for specific information and help. That is what we are here for, so take advantage.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Aug. 11, 2017

    I did a little research on Protect My Car and everybody said it was good. In the beginning, submitting a claim was a hassle but further along, if I had a problem, it got solved. It’s easy to make payments because it’s automatically coming out of my bank account so they just take their money with no problem! And it’s getting the work done. I was able to have my car, Renegade, tested because the check engine doesn’t work. I dealt with Protect My Car but had to do a lot of work myself. If there’s something wrong with my engine, I have to bring them a lot of paperwork to show that I’ve been doing my oil change and other certain things that were a problem. But the cancellation department’s fine because they didn’t want me to cancel.

    I used the road-side assistance before and I’ve filed three claims so far. I got two cars covered with them. The first one was cool but the next two wasn’t. It was with my Dodge Magnum and Kia Sportage with the engine being killed. My car just sat there and Protect My Car eventually paid but it was a long process which took a month or two. If we get locked in, we had no choice but to pay for coverage every month.but I wouldn’t get them again. They get the job done after I sweat. It’s a hassle.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. we are very glad the coverage you have on your vehicles has saved you so much on your last six claims. Car repairs can be a hassle, and the coverage eliminates most, but not all, of the hassle. Our job is not just to pay for the repair, it is to make sure that the right repair is done and that it is done right the first time. That is one reason we ask for maintenance records and order inspections. It is more trouble, but in the long run, it serves our customers needs more effectively.

    Thanks again for your comments.

    Verified purchase

    Reviewed Aug. 10, 2017

    I had ProtectMyCar for several years and have used them once. They seem to be fine. They provide some protection for you in case a major breakdown happens. The dealer handled the submission of the claim for me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Providing our policy holders with good peace of mind is our most important goal. We are glad we to give the help you needed with your repairs and we stand ready to do so again when the need arises.

    As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Aug. 9, 2017

    I got ProtectMyCar as it offered more coverage. Submitting a claim was easy and simple. I called them and they were very pleasant. They helped me out a great deal. Once I brought the car to the shop of my choice, I gave the shop car workers my information for my warranty. They then took it and called the warranty, gave them the problems that I was experiencing and what was wrong with the car. Every claim’s been approved and there was nothing else that I really had to do. It’s been easy rolling for me after.

    The only thing that I’ve had experiences with outside of bringing the car to the shop for repairs was the roadside assistance and to have my battery jumped for me. The warranty covered that. I’m gonna have me reimbursed for maintenance work. Making payments was also very easy. It comes straight out of my checking account. They have very friendly customer service that were always helpful. I always get my questions answered. I’m very satisfied and I will recommend Protect My Car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer Service

    Reviewed Aug. 9, 2017

    I had an issue with my car air-conditioner and the dealer submitted the claim. They also told me what part they were going to pay. Protect My Car fixed my car once. They've called and asked me if I've made the payment.

    Thanks for your vote!
    Verified purchase
    Claims HandlingCoverage

    Reviewed Aug. 8, 2017

    Protect My Car had the best rates and they have more coverage for what I wanted my car to have so I went with them. My fuel injection system was going out and it was a $900 job. I submitted the claim and it was very seamless and almost pain free so, I was very thankful and grateful. The rep was very empathetic, upbeat tone, very positive, shared personal experiences and had great word choices. I also got a $50 Visa card referral after I referred a friend. So, anyone that I tell their warranty is about to expire, I always use Protect My Car as a point of reference. I hope they will continue to have that customer service and be there for me whenever I need them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    Thank you as well for the referrals. We will treat them with just as much respect as we do you.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Claims HandlingTechPricePunctuality & SpeedRefunds & Payouts

    Reviewed Aug. 8, 2017

    I’m happy with Protect My Car. The dealership recommended them and it was within my price range and had been fine. For the most part, it's good. Submitting the claim has been okay and the dealership I’m familiar with can also work for me. I wasn’t exactly happy with my 24/7 road assistance experience though. I had a flat tire and there was an issue with me on having the car moved because they had a policy wherein they can only move the vehicle once. The tire was flat so I’m going to course it to the dealership and it had to come out of my pocket because the guy did the tire off of the steering so he had to move it again. So after, he gave me a piece of tire right there and repaired it. My experience seemed to be quick and good. It was okay, overall.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.

    As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Aug. 7, 2017

    The salesman from ProtectMyCar was very detailed in his explanation of the benefits and what would cost me and that kind of stuff always impresses me. When I submitted a claim to Protect My Car, it was flawless. The only problem I had was the shop that I had taken the vehicle to had called ProtectMyCar and got authorization on the part. The mechanic said they got the part but they got some issues with it. The mechanic told them that he was done inspecting the used part and he would put it to their customer's vehicle, but he would need authorization to put a gasket kit in it.

    There was a little confusion on that because ProtectMyCar had supposedly given my authorization. Then they backtracked on that and had to listen to phone records and found out that the mechanic was right. The claims rep was very understanding at the initial onset and he was also very cool when I called back. He said that he had a little misunderstanding as far as communication and that they were reviewing the case. He also said that they will make it right, and they did.

    ProtectMyCar takes the payment out of my bank account. Unfortunately, I had to call them a couple of times because I've been compromised twice in the time that I've had the policy. On the first time this happened, I forgot to call and tell them that I got a different card number, but it’s not a big deal. I just called them and said I got a different card number and they said, "okay, fine." I've had ProtectMyCar for almost a year and a half now and I’ve had that one claim. It got done and I have no complaints whatsoever. I also like that they are very professional and organized. I'm going to be pulling another policy in fact this month because the policy that I have in my wife’s car now is going to lapse so I told her not to renew it because I want to get on this program.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    CoverageRefunds & Payouts

    Reviewed Aug. 7, 2017

    Protect My Car covers the heavy machinery like motors but I’ve been having some issues with my car. I have been with this company for a while and had one claim. They went ahead and did what they have to like they didn’t have any problems. They were very easy to work with. I only talk with them when I summed up and when they had to tow my car. The only downside that I’ve seen is finding me a replacement car since my own car's going to be gone for a while. They don't provide a car for me being that I’m paying for the insurance. I would have to pay out of pocket for a rental car and then they’ll reimburse in weeks.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are glad we were able to help save you the cost of that repair to your car. All policies provide rental car reimbursement. Your policy reimburses you $30 per day for up to seven days. That way, you get to choose the rental agency and the type of vehicle you need.

    Thanks again for your comments and the rating.

    Verified purchase

    Reviewed Aug. 6, 2017

    The original warranty on the car was too much of a hassle so my wife got a new one from Protect My Car. But making the payments for the warranty is hard for her because she's not working. Still, it was easy to use their road assistance and I have referred 4 people to them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims HandlingCoverageTech

    Reviewed Aug. 6, 2017

    I’ve had another warranty provider and that was not very good. Then, I decided to do my research. I was searching online and saw Protect My Car. I called them and talked to a representative then I purchased the warranty that day. If I file a claim with them, the shop that I wanted to would contact them so it was not very directly and that was actually a good thing. They handled a couple of things and the only thing I’m not happy with it was just a little bit of coverage that could have been covered or could’ve been added. That does not help me with repairs but if I want some, I’ll lose some so I can’t complain. Then it’s really easy to make payments and they take it out automatically which is pretty simple. The roadside assistance was not very helpful though. But the experience with Protect My Car has been okay, helpful, and it’s been pretty fine overall.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Aug. 5, 2017

    I've submitted a claim with Protect My car and it's a little bit difficult doing it. I called the number that was on the card of Protect My Car and they did help. But, they're asking for paperwork that I couldn't get anymore. Other than that, I like the insurance and I'd recommend it to other people.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for the comments and the rating. we appreciate it very much.
    So you will know, we sometimes ask for any paperwork on previous repairs to get a total picture of the repairs needed. It is just one more way we go the extra mile to make sure repairs are done right, and done completely, the first time around. Nothing is more aggravating than having to bring a vehicle back to the repair shop after a week to get the job done over again.

    Thanks again for your comments.

    Verified purchase
    Coverage

    Reviewed Aug. 5, 2017

    ProtectMyCar had a good rate compared to the other auto warranties. When I originally got the warranty, I was told that it covers everything under the engine and transmission and that all the other warranty would be on me, which I was familiar with already. There were times when they were not covering some things like a case gasket and oil that was leaking. The case gasket is under my car but I eventually had to pay around $600 myself because it wasn’t the specific one that they cover. But I’ve had situations where they’ve covered like my drive train that went out last year. Also, the reps explained to me what was going on when I had the bad and good situations. They’re informative and making payments was pretty simple. It’s a direct deposit so they take it out monthly. Overall, they're helpful but complicated.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to help you understand your policy coverage. It really is not as complicated as you may think.
    Your policy is meant to assist with mechanical breakdown of covered components. Those covered components are listed in your policy.
    Things like seals, tires, batteries and hoses are wear and tear items. They are made to wear out and have to be replaced. They wear out, they do not break down. That is why they are not covered under a mechanical break down policy.

    Thanks again for your comments. If you have any questions, please let us know.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPrice

    Reviewed Aug. 4, 2017

    ProtectMyCar sounded like a good deal at the time I got them but processing my claim was difficult as hell. We had to pay for extra things that should’ve been covered by them. We just got our car out from last year and it was gonna cost $900 to $1300, and it came to $1762. We finally paid off the car at the dealership and thank God they did not charge us $25 a day storage fee. The process took over six months and it wasn't until my husband got a hold of one person that we were able to get things done. One time when I called in, they had a question about the mileage on the car and the guy said I'm 10,000 miles over what I started with. I told him I'm not because I knew I wasn’t. He got rude, crude and he argued. He upset me so bad I had to take my nitro and I ended up in the hospital because of it. I'm highly disappointed with them.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that you found the claims process difficult. We do appreciate that you are continuing with your coverage.
    Your policy does require you to seek help when you car overheats. Since you were driving the vehicle for an extended period of time in an overheated condition it caused significant additional damage to your vehicle. While that kind of breakdown would not normally be covered we did cover it for you out of good will and due to your condition.

    Thank you for your comments.

    Verified purchase
    Customer ServiceTech

    Reviewed Aug. 4, 2017

    I had a good experience with Protect My Car. They were friendly, answered all my questions and were very detailed. They explained it to me like I was a six-year-old and I'm a kindergarten teacher so that really helped. It was a Friday and I was having work done on my car because of a wheel bearing problem. I explained to the dealership what was going on and they looked into it. I was able to get in touch with Protect My Car on a Saturday and they told them to go right ahead and fix it.

    I’ve recommended them to my roommate from college but it's hard to pay them because I started out with them charging to one of my accounts but now I’m trying to get my account paid down. I asked them if they could take it out of my checking account. At first, they said yes and after a while, they never did. Then they started calling me saying, "Where's your payment?" and I said, "I filled out a check withdrawal deal." But they said, "We're no longer able to do that." And I said, "Well, just send me an invoice and I'll mail you a payment every month." They agreed to do that but I never got the invoice. I always talk to a lady named Nicole and somebody else. They called and I tried to explain to them so when they call again to say, “We haven't received your payment yet." I say, "Well, talk to Nicole. She has it written down or whatever."

    They finally got it to where they sent me invoices for each month and due on the 31st. But at the same time, I never got an envelope to mail it out with. It's easy when I have my invoice but they sporadically send me the invoices an envelope. They didn't send me one for June but they sent one for July. So, I mailed the July invoice in but otherwise, I make up my own invoice. I could see down the line it could be a problem. I just like to have my envelopes, receipts and invoices together where I paid with what check number. I need them to be more consistent. Each time I talk to them and explain I know it's hard for me to get my words out. Nicole really understood everything and she'd always say, "Well, we'll get on it." and then right away, they send an envelope and an invoice.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help. hopefully, the billing issue has been resolved by now. If there is anything we can do to help make i more convenient for you, however, please let us know.

    Thank you again for your comments.

    Verified purchase
    Price

    Reviewed Aug. 3, 2017

    Protect My Car has the best price and it's very affordable. We had a claim for my wife's car which we took to the shop and the shop reached out to Protect My Car. Our experience has been great and Protect My Car has helped us a lot.

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    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Aug. 3, 2017

    A few years ago, I was looking for a warranty for my 2005 Explorer and found Protect My Car to be affordable. They also covered pretty much almost everything that I was looking for. I had only submitted one claim. I went to the dealership and found out what I needed to have done on my truck. Then I called their customer service and gave them the basic rundown of what was going on or it might have been even where the dealership might have called them themselves. What I needed to have done wasn't covered under my warranty. But they gave a courtesy instead and expedited me on a few other things like the labor cost.

    For the most part, the process went smoothly. But the way they explained the rental to me would have been more feasible financially to do it in a different way. And within the days and times with the Lyfts and the Ubers, it's better going that route than having to do it through a car rental. Overall, they need to do better with regards to a smoother communication process. While you can get in contact with somebody, sometimes there's a hold time which also depends on other consumers that might be on the phone. I would rather talk to a representative than have them email me a list of my coverage. But if they do have an online access or something that’s a little bit more reachable, that would be great.

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    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments and suggestions. We take those to heart and we are always looking for ways to add convenience for our policyholders. Part of providing the personal touch that we are very proud of is making sure you get to talk to a real person, instead of a computer or having to work your way through a website. Please do not ever hesitate to let us know if there is any way we can assist you.

    Thanks again for your comments.

    Verified purchase

    Reviewed Aug. 2, 2017

    I liked the Protect My Car salesman. He really showed me my car would be protected. I filed a claim and I had to send the bill in because we had an emergency one time. They sent me a check but I was concerned about why I didn’t get paid fully. They said only a percentage would be paid and I don't understand that part.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. To answer your question, the policy handles mechanical breakdowns, like your water pump repair, but not wear and tear or maintenance items, like the battery that was replaced. The policy lists each and every component that is covered. If you have any questions about your coverage, however, please do not hesitate to give us a call.

    Thanks again for your comments and the rating.

    Verified purchase
    Claims HandlingCoverageRefunds & Payouts

    Reviewed Aug. 2, 2017

    Though ProtectMyCar doesn't have ultimately all the coverage that I would like it to have it still covers a good bit. My previous warranty that I have with the car covered everything down to the wheel bearings. On this new warranty it doesn't cover that kind of stuff. I needed my front wheel bearings replaced in my Audi but when I called ProtectMyCar they said, “Well, that’s not covered.” I was like, “Oh, okay. I thought I had full coverage.” And they’re like, “Well, you do but just not on that.”

    I had some good experiences and not so good experiences from the time that I purchased the warranty. When the motor blew in the Audi due to excessive oil consumption which had been an issue with this car they did cover it. I was supposed to be getting a new motor but I ended up getting a remanufactured motor which I found out after it was replaced because it had 57,000 miles on it. It was just last year that I had it replaced but to this day I'm buying between six to eight quarts of oil every month to put in this motor and I don't even have 5,000 miles on it. Also the warranty company paid out over $7,000 for the Audi's motor which didn't include a turbo since they said it wasn't covered even though that was in my car originally.

    When I originally placed the claim they tried to tell me that they're not going to cover it because there was a pre-existing thing. I told them that it wasn't and that I have all the diagnostics and paperwork that I needed on my end to prove it. When they went back in and looked at the codes they knew I wasn't lying. But I had to fight with them to prove that this car was driven for several thousands of miles. The car wouldn't have been drivable if the motor was blown. We had some issues but overall they came through on their part on certain things and their monthly rate isn't bad for the warranty. It would depend on the individual on what their needs are for their vehicle.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them. We regret that you feel the policy did not help as much as you would have liked. We are glad to have assisted you with the repair to your vehicle and look forward to helping you again when the need arises.

    Again, thank you for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Aug. 1, 2017

    The Mercedes service referred me to Protect My Car. I usually submit the claim to the mechanic but it's very hard to do it. There are lots of payments through the mailing. In addition, they had the worst road service ever and they don't even answer their phones so I had to buy AAA again. I never used them after that. They simply gave me a sense of security behind my head. If I had to go on big savings, I simply pay $100 a month so we would have security. That’s all it is. Other than that, I would have canceled it. But when it comes to paying them, it's easy. They just pull the payment out of my bank account.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments and the rating. We regret that you had a negative experience with our company. We deal with many third party towing companies throughout the country to assist our policyholders. When one of those companies does not handle their assignment properly it reflects poorly on us. We apologize for your inconvenience and appreciate you continuing to be a valued policyholder.

    Verified purchase
    Claims HandlingCoverage

    Reviewed July 31, 2017

    Submitting a claim at Protect My Car was a little tricky. There were a lot of hoops I had to jump through. Even the vendor had to come out and view my vehicle when I had made the first claim to the auto place. I also found out that the things I thought were covered are not covered. I learned about this when I had to get some front work done to my vehicle. The auto dealer said that usually, the extended warranty companies cover the wheel alignment because they have to redo it when they go to the front part of the car.

    Protect My Car says they will not pay for the alignment even though it is required because of them going into the front of the car. So anytime I have front work issues being done, I have to pay for the service and the deductible. Still, this is okay compared to what the cost of everything else would be if the auto warranty doesn't cover them. Overall, I have pretty good experience with Protect My Car.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed July 30, 2017

    I like it simple. When I have an issue with my vehicle, I go straight to the dealership, give them the card information, and they call Protect My Car to submit my claim. While the process is convenient, there are some claims that they don't accept. Issues of wear and tear that could have been avoided by better maintenance are not covered. So far, they did oil changes for me. Payments for my warranty are directly taken from my account. It's automatic pay, and the $100 deductible is alright.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServicePrice

    Reviewed July 29, 2017

    A man from Protect My Car called me and I didn’t know how he got my information, but he saved my life. About seven months after I bought my car, the catalyst converter went out. I didn’t know it had went out, but I had to have two of them replaced. This man helped me out whenever I talked to him. He was a great salesperson and wasn’t pushy at all. He really convinced me that getting the warranty was the right thing to do. I went ahead and purchased the warranty after that. I had to get the car analyzed to make sure it was the catalyst converter and not something else. So when I've done that, what was wrong with my car was laid out. I called Protect My Car and they told me to let the mechanic call them and they would give the okay to do the repair work which was done within the same day.

    I've had a lot of good experiences with Protect My Car and I would recommend them to anybody. They’re really good and knowledgeable people. Everybody is willing to work with me. If I have any problems, I feel comfortable in letting them know. Also, it’s worth every penny that I've put into it. The warranty saved me a lot of money. It was a good idea because used cars wind along a lot of problems at times and I can't afford a lot of repair bills.

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    Protect My Car
    Response from Protect My Car
    Thank you very much for those comments. We really appreciate them. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service, all with low monthly premiums tailored to fit your budget. That’s what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed July 28, 2017

    You can tell one of ProtectMyCar's reps something and they'll get an attitude with you and talk to you in some kind of way. I had missed a payment and I told them I will pay that following week. But my daddy got the car fixed so I told them that I wasn’t going to be using the service anymore. One of their reps almost asked me why I told them that I was going to pay that weekend. I then asked them if they yell at their customers like that and hung up. They were very rude and I haven't talked to them since. They called me but I didn't answer. I also did a claim once and it took them forever to pay it out. I had to wait for eight hours to get my car, which was already repaired and ready to go. The dealer and I had to call keep calling them to pay the claim. They told me that they only had two people then and that they had to get it done and that they were behind on something. I had a bad experience and I am dissatisfied. I wouldn't recommend them to anybody.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that you found the coverage not to be helpful and that you thought the customer service gent was in any way disrespectful. We certainly understand when finances make it difficult to keep up payments. Since you said you no longer had the car., the coverage was cancelled.

    Thank you for your comments.

    Verified purchase
    Claims Handling

    Reviewed July 28, 2017

    Everything is great with Protect My Car and I would recommend them. All their stuff, including the monthly payment, is better than anybody else. Setting up payments was easy, too. When I had to do a claim for my car's air conditioning, they got the AC repaired within the week. On the whole, the claims experience was pretty good. Also, Protect My Car gives me an oil change every 3,000 to 5,000 miles.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Getting that A/C repair done was our pleasure. With the

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingPricePunctuality & Speed

    Reviewed July 27, 2017

    Protect My Car was a fair price for the services that I was desiring. I submitted a claim via phone and I had a little bit of difficulty but it wasn't too bad. I ended up going back and forth a few times with them as far as the coverage, the rental car and the process of how it would be done. I was told by the shop that they were unable to do what they were supposed to do. I called back to take my car and Protect My Car called the shop and all of a sudden they were able to do what they were supposed to do. Other than that, the people at Protect My Car were pretty good because there were a few times where I was late with my payments but I was able to make up those payments. Overall, Protect My Car has good service. I've had some bad services before but Protect My Car did what they said they were going to do.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It is very important to everyone here at Protect My Car that we provide the most professional service possible. We want to end each day knowing we have helped a lot of people with vehicles problems that could have ruined not just their day but their budget for months to come. It means a lot to get comments from our policyholders that let us know we are doing just that.

    Thanks again for your comments.

    Verified purchase
    Coverage

    Reviewed July 26, 2017

    I had a bad experience with Protect My Car. When I bought my car, the title was clean. One day, the motor blew up on me. I called Protect My Car to see if they can fix it for me and then they went on cold fact. They said that they caught the car into an accident five years ago. The problem wasn’t covered because the car had been in an accident. But when I first got this thing, they didn’t tell me anything about the accident. Now, when I needed them I felt like they turned their back on me, which means there's no reason for me to keep having Protect My Car. I don’t have a car right now. I will tell my friends that if they get into an accident, they can’t get any of the warranty from Protect My Car. But I have one of my friends whose transmission flared up and Protect My Car fixed it.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to respond to your concerns. Certain vehicles do not qualify for coverage, not just with our company but any company in this industry. Vehicles with salvage or branded titles simply do not qualify for coverage. That is why we ask whether a vehicle has a branded or salvage title before issuing a policy.
    Your vehicle was totaled in an accident before you purchased this coverage. It had a salvage title. We would not have issued the policy had you let us know about that fact when we asked you about the title.

    Once that fact was discovered, we did the right thing. We did pay for the repair and then cancelled the policy. We are sure you can understand our reasons for doing so.

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed July 25, 2017

    I like the way the representative talked to me when I called Protect My Car. He was very kind and very accurate. He went in to details and cut no corners. He made me feel confident that Protect My Car will be there for me. And if not, they'll find a way to be there for me. I got Protect My Car for my 2004 Crown Vic and it’s about $40 when I got it. My Mercedes is a 2012 model and Toco Warranty gave me a better deal for it. But Protect My Car was really good. When I had a flat tire, I was shocked that they sent someone in 45 minutes. They also called and texted me to make sure the techs came. They did a great job on that.

    But they would not fix my air conditioner for me. Every time I call Protect, they said that they don't fix this and that. Toco wanted me to come to them but I'm giving Protect My Car a chance. I don't have air and it's 103 here in Wichita Falls, Texas. Also, when I turn on my air conditioner my whole car just stops. So I've been without my work car for a month. I haven't even called for a claim to get the air conditioner fixed because I was scared that it would be a no again and I don't like that. But other than that, they're great.

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    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    By the way, your A/C control head is a covered component. As we had discussed, you only need to get the vehicle to the shop and have them call us to start the claim. We'll be in touch to make sure the repair goes smoothly.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingPrice

    Reviewed July 24, 2017

    I only did a claim once with Protect My Car but it was fine and everything went through. I went to the dealership and they submitted the claim themselves. I need to take some other vehicle to get serviced though. I got a couple of things wrong but I can't figure out what's going on. So, I need to use the benefit that Protect My Car has. As for the payment of purchasing my extended auto warranty, it comes out automatically. I paid them after I got the first quote they gave me so it was affordable.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We are glad we were able to resolve the issues you had with the repair shop and help you with your repairs. As always, of course, please do not hesitate to call us if you need any help. We are here to help and make sure your experience with Protect My Car is a positive one.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePunctuality & Speed

    Reviewed July 23, 2017

    I got a phone call from a rep from ProtectMyCar and they explained everything and took the time to weigh my options. That time I didn't know about any competitors so I went with them. They did an auto debit from my checking account so it was easy. I was concerned about the paying terms if I ever did have a claim but mine was a major mechanical claim with the transmission and they ended up covering it. When I submitted a claim, I took it to the dealership and ProtectMyCar handled it directly with the dealership. I didn't have to do a whole lot. They were responsive and timely. I was a little nervous when I signed the contract, but it ended up working out and everything was great.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed July 22, 2017

    Submitting a claim was awesome. I just called ProtectMyCar and told them what was going on. They handled business, and took care of my car and fixed it. I recommend ProtectMyCar to anybody and everybody. My overall experience with them has been great. I'm happy that I got them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed July 22, 2017

    It’s easy submitting claims with Protect My Car. At first, when I was doing it, I would call in. I'd tell them my truck's in the shop but they'd say they have to wait for the procedure. So, it seemed like it was an unnecessary step for me to call so I stopped calling. Now, the dealer would do it. I had one claim that I didn’t agree on but other than that everything was good. My payments are on auto pay and it's pretty easy. Also, I get reimbursed on the rental side. I had a good experience with them as far as getting everything done.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.

    As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase
    TechPrice

    Reviewed July 22, 2017

    I bought a newer car but it was used. I paid $8,000 for it and I was worried about not having any protection if something was to go wrong. Thankfully I bought an extended auto warranty from Protect My Car. The motor ended up having a crack four months after I bought the car. The cost of the labor was $2500 and Protect My Car paid for it. I didn’t even have to pay a deductible. The warranty cost me $100 down and it costs me $50 a month, which is reasonable. I was stressed about it because at first, it seemed like they were going to try to back out on it, but they came through and I was thankful for that.

    However, the dealer was surprised because normally Protect My Car lets them order the motor. Protect My Car ordered the motor and dealer said it didn’t look like a remanufactured motor when it came in. It looked like something that came from a wrecking yard. It runs a little rough at times, but I haven’t had any issues. Overall Protect My Car is a good company. I would do another car with them if I buy another one.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
    We warrant all parts we supply for 12 months or 12 thousand miles
    If you are having any problems with your vehicle, please call us so we can assist you. That is what the policy is for. We will, as we have on many occasions in the past, give you straight up answers to assist you.

    Thank you again for your comments.

    Verified purchase
    Coverage

    Reviewed July 21, 2017

    I usually have my mechanic at the Ford garage submit claims to Protect My Car. And my last experience was not very good. I had the rear suspension air bags pulled out in my car and also had a pinion leak but they wouldn’t cover them. They said it was not a warranty but I didn’t really think so and the company would have covered those. The only thing that they covered in the last two years that I’ve had them was an electric window on the driver side. It was a regulator that was out and it wasn’t very much money.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to address your concerns to give you a better understanding of your coverage.
    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms.
    Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the costliest to repair.

    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.

    Verified purchase
    CoveragePricePunctuality & Speed

    Reviewed July 21, 2017

    I've had ProtectMyCar for three years. Their cost is more reasonable than most of the prices from other companies. We have a Honda which I take to a Honda dealership who would submit the claim for me since they know what's covered. Though they don't cover everything, ProtectMyCar cover most of the important stuff with the higher cost. Overall, my experience was fast and I never had any problems.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingCoverage

    Reviewed July 21, 2017

    I needed to have something quick at the time when I had the car and Protect My Car was the one that beat everybody to the punch. It was easy to arrange payments for the warranty because I had it set up for automatic payment. When submitting a claim, I gave them the information and the card, and it was fairly easy. Of course, they didn’t cover the tow since it's not part of the warranty. However, the incident that happened to the car damaged the fender. My universal joint gave out causing the axle to come off the pin and when I got the bill, they only covered part of that stuff. There were other damages that were not covered by the warranty and there was nothing much I could do about it at that point. Overall, the experience was all right. It wasn't the best but they helped me out.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.
    Remember, the policy is there is pay for the mechanical breakdowns, not maintenance items like alignments. That's why we were able to pay for the suspension repair, but not the alignment.

    As always, if you have any questions, please do not hesitate to let us know. Thank you again for your comments.

    Verified purchase
    Customer Service

    Reviewed July 20, 2017

    I submitted a claim to ProtectMyCar and while the problem was getting fixed, I tried to get a rental car. They took me through the runaround and told me that they didn't have it. And it was just very rude. I then told them that I was going to cancel with them and their rep told me to go ahead. They weren't polite and helpful at all. I was satisfied with the work they've done but I was dissatisfied with their customer service.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that you fund our customer service department not as helpful as you would have liked. The coverage does reimburse you for rental car expenses, but we do not rent vehicles to customers. That was explained at some length and we regret that you felt you were entitled to have a rental car supplied to you at no cost despite the clear terms of the contract.
    We are glad that the repair went so well for you and that you saved so much money on the repair.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed July 20, 2017

    I've had ProtectMyCar for more than four years now. I haven't had to use it much but my overall experience has been okay. When I submit a claim, I take it to the mechanic and let him do it. There was one case where ProtectMyCar didn't pay for the claim and I had to pay the difference to the mechanic, but other than that, I haven't had any issues.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageTechRefunds & Payouts

    Reviewed July 20, 2017

    Protect My Car's representative explained everything to the T. But I was familiar with warranty companies and most of them cover most of the same things and my consideration was more of what's coming out of my pocket versus what they're covering. I've used the warranty once and it went very smoothly. The dealer called them and the authorization was right then and there. So it's good and it's what I like.

    I have the warranty on both my vehicles. The only problem I had was on my truck. I had paid for an oil change and I get free oil changes on one of them. And so, I've tried to get the money back and I never did. And that was last year. That wasn't a deal breaker because that particular warranty on my truck is like a percentage warranty. The only good thing about it and the only reason why I kept it is because of the free oil changes. I got a Land Rover and it takes eight and a half quarts of oil. And then that's synthetic and it's $140 oil change. I recommended Protect My Car to two friends and they bought warranties, too.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    As we explained to you, we are happy to reimburse fo the oil change on the truck. We just need you to send the paid receipt to us. We will be in touch to make sure this is taken care of for you.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingPriceRefunds & Payouts

    Reviewed July 20, 2017

    I had gone with Red Auto and I was hearing a lot of bad things about them so I cancelled it and I looked for another one and found Protect My Car online. I’ve had great experience with them and they always paid out. My recent claim was for the heater core. It was pricey but I only had to pay $100. I filed the claim over the phone and took it to Gillman and they called it in then Protect My Car paid it over the phone. They give you four oil changes a year and I pay an extra $6 a month for that. You can also pay a little extra to get the maintenance. Making payments for the warranty is very easy. They take it right out of my account on the 17th of every month. And the thing I like about them too was they only charged me $25 down to get it started.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverageRefunds & Payouts

    Reviewed July 20, 2017

    There's a piece that started wobbling in my car. I filed a claim to Protect My Car and it was pretty easy. I called Protect My Car and gave them the information needed. They contacted the company and the company let them know what it cost. Then, they contacted me back and we got it done. I had to rent a car and it was covered under the warranty but I had to pay out of pocket first, then they reimbursed me, which didn't take long. I would recommend Protect My Car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed July 19, 2017

    Three of my cars have 50/50 coverage so I'll end up dropping those. We have repairs that have come up that we needed to do on the cars. Submitting the claim to Protect My Car was easy. I called on the phone and told them I was taking my car in because I had a problem with my rear. They said, "Okay. Just call us when you get there." I did and everything went fine. The claims rep was very pleasant and very helpful. It was also easy to make payments for purchasing my extended auto warranty. I just had to pay the deductible in person. Luckily it's on the car that's covered 100%. My experience with Protect My Car was pleasant and they were very effective in doing their job.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Price

    Reviewed July 19, 2017

    I've been with ProtectMyCar for several years now. They seemed to be offering the things that I needed at an affordable price and I've been keeping my policy up. I'm satisfied with what they had offered on the paper as to what I need for my vehicle. It was 40,000 when I got it. I also have my daughter with them so that's two members of my family with ProtectMyCar. I will recommend them to someone else. I have been enforced by other companies and I have not changed from ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    Thank you very much for being a long time policyholder and for the referrals you have provided.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed July 19, 2017

    Protect My Car had better rates than other companies. So far, I’ve done one claim. It was quick and easy. The person I spoke to over the phone told me exactly what I needed to do and walked me through the list of mechanics that were in the area. He called the repair shop, and then he did a good job. It’s also really easy to make payments for the extended auto warranty. It's set up to withdraw from my bank account every month. They take care of everything you need and they make sure your car stays running right where it matters.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thanks for those comments. We appreciate your taking your time to provide them. You are right, too. When that first big expensive repair happens and Protect My Car takes care of it for you, that is when you know you made a wise choice to protect yourself and your budget.

    Thank you again for those very encouraging comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePricePunctuality & Speed

    Reviewed July 19, 2017

    I had a warranty with another company but it had so many restrictions that I decided to go with somebody else, which was ProtectMyCar. Additionally, some auto warranty companies do not work in California for whatever reason, and it kind of limits your choices. I have them on both my vehicles. However, I have already cancelled their services.

    When you talk to them, they tell you that they cover a lot of things and that they have an easy process, just send your car to whatever mechanic you want to go to, leave it there, have them call us to report the issues, and everything will be taken care of. However, on occasions that I did do that, I found out that they didn't really cover anything. At one point I even had to beg them to at least say that it's part of the component and that it is on there. They still told me that it's not exactly in there, but I told them that I have been paying them for two vehicles, $200 a car, and either case they have never authorized any repairs and stuff so I’ve had it with the bill.

    I told them that I understand that they can't 100% cover everything but when the mechanic says that according to their policy it’s part of this component, though it might not be worded exactly as on there, it's part of the component. One time they told me something is covered but they'll only pay half. I didn't know that there was a price thing, but half helps, so I kept them. Then, something happened to my vehicle once again and it's the same. Even their customer service was difficult.

    Their coverage was again half of whatever the part was. Not even the installation, just the part. I accepted it. I cancelled my service with them because I’m paying $200 a month and by that time, I already ended it to the thousands and that’s what the cost of the repair was. This problem wouldn’t be an issue with me. I’d have the money to pay for it myself. I called them to cancel and they lowered my monthly payment and offered me free oil changes every 10,000 miles, which doesn't really amount in the long run. I told them I needed coverage. Even my mechanic told me that I was just throwing my money away.

    I have this one case where it took them three weeks to even make a decision on something. During that time they told me that because it's not approved yet, they can't authorize a rental car. I told them that they need to send somebody out because I didn't have a car. Not only that, every time I call them they tell me they still have not made a decision just yet and that they don't think the part should be right. They are basically diagnosing the issue over the phone when they should be sending an adjuster or claim rep to look at it and see what is going on. My mechanic also told me that they are not answering him so I tried calling them but they told me to talk to my mechanic. All this time went by and they never approved it and I didn’t get a rental car.

    The interaction with the claims department was awful but their customer service, when I did call in to make a complaint, was very nice. They were always trying to lower my premium and stuff and trying to help me stay but in the long run, even if they lowered my premium and nothing was getting covered, I'm just throwing money out. You may have just put it aside for auto repair account in your bank and so when things come up, you’ve got that money. I was just giving it to them and nothing was being done.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. we regret that you did not find the coverage to be cost effective. Please remember, coverage is for mechanical breakdowns, not normal wear and tear items. Those things you have to pay for whether or not you have coverage against mechanical breakdowns. So far, the claims you had filed were for replacement of gaskets and seals. Those are wear and tear items and not covered by ny mechanical breakdown coverage.
    We hope you will reconsider your decision. While the monthly cost might seem a waste when your vehicle is running fine, consider how economical it is when you have a $3,000 engine or transmission repair.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingPrice

    Reviewed July 18, 2017

    I couldn't afford the traditional warranty that I kept getting in the mail from Chevrolet. It was expensive. I signed up with ProtectMyCar.com and I got to use them the next day. My fuel pump went out at the doctor's office and they had to tow in the car. The claims representative was alert and sympathetic and had the tow truck within an hour. He took my vehicle to the Peltier Chevrolet in Tyler and then they started the work the next day. The people that I talked to were above normal. My payments are taken out of my pay check every month.

    I'm grateful I made that decision on the day I did. I almost didn't and I don't know what would have happened because we only have one car and my mother doesn't drive and I was at the doctor for her. I had to get arrangements for her to get home and me to get home and a few other things. It was a stressing situation but it would have been devastating. I don't know how we would have made it. That was the only way I have to get to work because my mother doesn't own a vehicle anymore and we live in the country.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thanks for those comments. We appreciate your taking your time to provide them. You are right, too. When that first big expensive repair happens and Protect My Car takes care of it for you, that is when you know you made a wise choice to protect yourself and your budget.
    We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingCoverage

    Reviewed July 18, 2017

    I went with Protect My Car when they told me the stuff they were covering. Now that I have it, I had a major thing that should have been covered but was not. My car’s computer system shut down and the car couldn’t operate without it and they didn’t cover the computer. It wasn’t specified initially but I would think that major components of the car will be covered. The auto shop submitted the claim and when I tried to see if they covered the computer parts or find a place where I can get it cheaper, it didn’t work and was too high. Since they couldn’t cover it, they lowered my monthly payment but I was still distraught that it didn't cover the main components of the car to have the car running. The claim representative was helpful but they were only able to do what they can do. The bottom line is they couldn't pay for the computer.

    I also don’t like the rental car benefits and the maintenance perks because they don’t cover if the labor on the car is not more than two hours so the car has to be in the shop more than how many hours plus they didn’t cover rental. I don’t like that they went off the labor instead of how long the shop actually had the car. If they're not able to get to the car until then, I'm stranded without a car just because the labor is in two hours. Each car is not the same and they need to evaluate what runs the car and what actually is needed, what part should be covered because technically all the major parts are not covered. They need to change the way they say that.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to address your concerns to give you a better understanding of your coverage.
    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms.
    Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the costliest to repair.

    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. This is especially true with vehicles that have close or more than 100,000 miles. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed July 18, 2017

    Protect My Car has been taking care of everything and has been doing a good job. When I submit my claim, it goes from the car dealership to them. They were a bit slow in paying, though. But apart from that, Protect My Car has good customer service and is a good extended warranty service place.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    We pay for repairs right over the phone with a corporate credit card. We make that payment immediately to the shop once we know the repair has been completed and the policyholder is satisfied.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed July 18, 2017

    ProtectMyCar was the first company I called so I went with them. I was on autopay so purchasing an extended warranty was nothing to worry about. I also have no bills, which is one thing less to remember. The last claim I submitted was hassle-free, easy, and gave me peace of mind. I liked it. I did it over the phone and the reps that I have talked to were all helpful. They answered my questions and did everything.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    We do work hard to make sure this protection is hassel free and claims are completed in a professional manner. It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Customer ServiceClaims HandlingRefunds & Payouts

    Reviewed July 17, 2017

    ProtectMyCar showed me that they had what I wanted. I signed up with ProtectMyCar then I went somewhere else and I came back to them again. They're not that bad and making payments for the warranty was easy with my credit card. And when I submitted my claims with them over the phone, the reps I talked to were very friendly and helpful. There were a few things that I had done which I paid out of pocket for but everything else have been good so far. I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It is very important to everyone here at Protect My Car that we provide the most professional service possible. We want to end each day knowing we have helped a lot of people with vehicles problems that could have ruined not just their day but their budget for months to come. It means a lot to get comments from our policyholders that let us know we are doing just that.

    Thanks again for your comments.

    Verified purchase
    Coverage

    Reviewed July 17, 2017

    Protect My Car had a pretty good program at the time I chose them. Submitting a claim is okay, I did it over the phone. Their representatives were discreet too. They take the payment out of my checking account. However, they need to cover more areas on the vehicle. I had an experience where Protect My Car covered certain areas of the car. So, it used to be updated. If Protect My Car would do more coverage on the vehicle, I would suggest it to a friend. But right now, I was embarrassed because this other person had their coverage better than what I have.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We apprecaite them. We are happy to respond to your concerns. Policies issued by different companies will cover different components. Prices for those policies can vary substantially.
    We believe our policies cover the components that are the mostly likely to break down and are for the most part the most expensive to repair. Yet our premiums are some of the most affordable in the industry.
    When you compare your policy with your friends, check the total component coverage and the monthly cost of the policies. Compare the extra benefits included and the low deductible. We are sure you will feel relief, rather than embarrassment, that you chose Protect My Car.

    Again, thank you for your comments.

    Verified purchase
    Claims HandlingPrice

    Reviewed July 17, 2017

    I need a warranty for my car and everybody else was so expensive. It is easy to make a payment with ProtectMyCar. plus I had a very good experience with them when I made a claim. I did it with the dealership and I will have to put another claim at the mechanic for the electrical thing with the wheel. They have sensors, and right now the sensors are active, so I have to have all those sensors put in. Generally, they've been very good, helpful and easy. Everything is good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It is very important to everyone here at Protect My Car that we provide the most professional service possible. We want to end each day knowing we have helped a lot of people with vehicles problems that could have ruined not just their day but their budget for months to come. It means a lot to get comments from our policyholders that let us know we are doing just that.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPrice

    Reviewed July 17, 2017

    Protect My Car sent me a thing in the mail and I called them and they had a reasonable price per month. Submitting a claim is very easy. I give it to the dealership and they submit it and take care of it for me. All I have to do is tell them what's going on with the vehicle and see if it's covered. They will let me know if it is or isn't, how much I still owe on it and what’s left still on it. I would recommend Protect My Car to friends and family and I would get them for my coverage for my next vehicle.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    Thank you, too, for referring your friends or family who might benefit from a policy. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks once again for your coments.

    Verified purchase
    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed July 16, 2017

    Protect My Car called me and I had trouble with my vehicle, so I accepted their offer. I submitted a claim over the phone and I just gave them to the people doing the work. The overall claims process was pretty easy because they handled it fast. They took care of my problem the next time I had one. Also, the payment was easy because I didn't have to bother about sending them a check every month.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. The way you described it is exactly how it works for thousands of policyhollders.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed July 16, 2017

    ProtectMyCar called and bugged me. And I was dead set against doing it but ProtectMyCar dropped their price down to 75% less than the first offer I got with them so I gave in. They automatically deduct my $46 payment from my credit card. I submitted a claim with them once and I admit that I didn’t take the proper steps since I didn't know. And there was a problem with the axles of my car and they said it could be dangerous and I didn’t find out about it until my car was already in the shop having routine work done.

    Since the car was in the shop already, I was going to have the work done no matter what so I took a shot to see if they would cover some or all of it if they could. I called them because I was paying and it worked out as well as I was expecting. I explained my situation to them and they paid, but not all of it. They sent me $1000. The rep that I have talked to understood my predicament and explained to me how I'm supposed to submit a claim. I was satisfied with them to have responded to the problem I had.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed July 16, 2017

    I would submit documents to Protect My Car and they took really long time to get back to me. Every time I called, the claims representative told me that I had to wait until it came out to whichever department that was repairing it. I would have to keep checking to see if anything was done. I went through the process of making a claim with Paxton. I only have one vehicle and I need it to get around with kids, school, and work. I had to wait three days before somebody would respond back. And I only wanted to go to a rental if it's surely going to be covered.

    If I had problems that needed to be adjusted, they didn't believe what the garage said. So, I'm waiting until I get the problem again which was what the garage told me will happen and get a second opinion and see what happens next. They needed to be more explanatory when it comes to areas that were being covered. I'm anticipating that if they say electrical, it's all the electrical components, not some or not others. That's where a part of the problem was too. But making payments was easy and it's an okay company until a problem exists.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to address your concerns to give you a better understanding of your coverage.
    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms.
    Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the costliest to repair.

    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.

    Verified purchase
    Claims Handling

    Reviewed July 16, 2017

    So far, I've only done one claim with Protect My Car and the process was easy for me 'cause I didn't do anything. The mechanic shop submitted the claim. They have to get the okay before they can work on it. Also, payments are deducted straight out of my account so that's easy too. I have used two other auto warranty companies and they both sucked. With Protect My Car, it hasn't been an unpleasant experience whatsoever.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    CoveragePrice

    Reviewed July 15, 2017

    ProtectMyCar is a good warranty company. They had the best price in the market and I got the full coverage. I just go to the mechanic shop and they do everything. They take care of it then they show me what they did. I did some repair on my car because some parts were broken. I just need a couple more stuff to get done. The exhaust system needs to be repaired and some front suspension. I'm just waiting until my mechanic have free days on schedule so I can set up the appointment.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed July 15, 2017

    Protect My Car was cheaper than other companies. I purchased it online and it was easy and now they debit it out of my account. Submitting a claim with them over the phone was very easy. Everybody was professional and they take care of everything. Also, I used their 24/7 roadside assistance and it was a great experience. I would definitely refer them to a friend.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way.

    Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPrice

    Reviewed July 15, 2017

    The price and good salesmanship of Protect My Car were what prompted me to get an auto warranty from them. I took my truck in to the dealership and they submitted the claim for me. The dealership said my truck needed several repairs but Protect My Car denied coverage for everything. Protect My Car said, "We don't cover that because it's wear and tear, and because of mileage and condition." But when they gave me the warranty, they knew my truck had 140,000 miles on it but yet they took my money anyway and then denied the claim. They suck.

    The customer service at representative Protect My Car was rude and direct to the point, and said, "We don't do anything with that. That's somebody else and it's in the paperwork." I was also never allowed to use any of their other services. I'm very dissatisfied with the experience and I've canceled my warranty. I'd tell a friend who asks me about them to run like hell. They are a sham and should be absolutely sued and shut down. They've already had multiple lawsuits filed against them. Protect My Car is a horrible company that you should never do business with.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that you found the experience with Protect My Car to be less than satisfactory.
    The fact is, you only filed one claim while you had the policy. Although you stated that the repair was denied, the truth is that the repair to your heating and A/C was covered and paid for by the policy. The policy paid out $1300 on the $1400 claim, and you had a $100 deductible. That means that in the year and a half you had the policy, that one claim saved you $400 more than the entire amount you paid in premiums. Not bad by any means.
    In fact, Andy the service manager a the shop you chose to use says he's been in the business for many years and we are by far hands down the best warranty company to work with and he looks forward to doing business with us again

    You are correct that the coverage does not cover normal wear and tear items. We are always up front with everyone about that fact.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed July 15, 2017

    We were able to negotiate the package with Protect My Car and I had a zero deductible. I've had a minor and a not so minor claim and I was always very happy with the reps on the phone. When the transfer case on my truck went out, which is the gear that changes it from two wheel drive to four wheel drive, Protect My Car went out and bought a transfer case. They shipped it to the mechanic that I was using and took care of it that way. But it took my mechanic so long to be paid for what he did. Other than that, the process went fine for me and if I'm ever in the market again for that kind of warranty, I would certainly go to them.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer Service

    Reviewed July 15, 2017

    I've only used Protect My Car twice, but they took care of me. I gave this old number to my guy at the Ford place. He looked it up, fixed my car and it cost me $100. I check the payment out on the 29th of every month. Even when I don't have the money in the bank, if I call them, they will hold it off till the next week. I've had to do that a couple of times and it's very nice. It keeps me out of paying the bank $35. It's been a good experience overall.

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    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    We want to be there for you on the day your vehicle has a problem. The rest of the time we are happy to help with your budget. That just one more thing you don't have to worry about. That is what we mean by good peace of mind.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed July 14, 2017

    Submitting a claim with ProtectMyCar was very easy and quick. They answered any additional question I had to the best of their ability or they've got their manager to intervene and handle the situation very professionally. They're very good and they immediately accept the claim. Once I put the car in the shop, the mechanic gives them a call and leaves me. I had no issues with everything that was covered up under the warranty. And they still gave me advice even if they didn't cover the part or it didn't have to do with the claim.

    Also, they were pretty good about paying if I needed a rental. The only thing I don't like is that the car has to be a four-hour operation for them to cover that. If you're paying for a service, that should be a part of the ProtectMyCar contract regardless if it's an hour or two-hour mechanical issue. But it's dope and I have recommended it to friends. Unfortunately, I don't have that car anymore so I had to cancel it for the meantime. But as soon as I get another one, I'll be calling them right back.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help. part of being affordable is putting the benefits to the best use, towrd the repair costs. Requiring a four hour repair time to activate rental car benefits just helps keep the premiums down and manageable.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed July 14, 2017

    My car's warranty was going off, so I did some research and I came up with Protect My Car. I listened to what they had to offer and I found something that I needed and could afford in the literature that I got in the mail so I went on ahead. Purchasing the extended warranty was good. The communication came together and everything went smoothly.

    They gave me a hard time submitting a claim at the beginning because I felt that I was paying this amount on a regular and I just felt like that they should help me and they did. The claims rep listened to me but they couldn't help me at the time. He sort of threw me a curve ball. I finished talking with him and letting him know what was the purpose of me having the insurance if I couldn't come to them with help. This is an ongoing thing that they take my money out of my check every month and every month I'm not calling them with a claim. I'm a type of person that takes care of my belongings. I've had my car for a while. I bought it new and it's still in good shape. So, when I had little problems with it, I called ProtectMyCar and so far I hadn't had any problems after that.

    I've also used their maintenance perks and it went well. The last time I called, it hadn't been that long ago and it was for a roadside service. A young lady from Protect my Car told me that they'll do it this time. If I happen to call back, I have to pay this, that and the other. I didn't care for all that but it's part of her job. On the other hand, the guy came right out. I didn't have to wait that long. I called back to see if he was on his way because they had told me 45 minutes but at that time, he wasn't there. My car was in the shop and it cost quite much. Protect My Car paid a little over half and I had to take off the slack. So, when they have finished with the car and it was time for me to pick it up, they went right on and did their part that they said they would. I had to do the rest and everything went okay.

    Overall, I would recommend other people to Protect My Car. The business has your ups and downs but I thought I would throw in loyalty because, at the time that I had that experience, they came through for me and helped me out a lot. So, it really blessed me. So far, so good. I'm very pleased with them so far. We'll see on the next experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Claims Handling

    Reviewed July 14, 2017

    My experience with Protect My Car has been pretty great. They do what they were supposed to do, and submitting claims have been pretty seamless. My mechanic submits the claim, they evaluate the claim and tell me what to do. I'm satisfied with Protect My Car and I'll recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed July 14, 2017

    I was under aftermarket warranty from the dealer but they didn't cover the issue that I had so I went looking for one that covered a wider range of things with the car. Protect My Car popped up online and I called them up and enrolled in it. They automatically pay themselves out of my account. Then about a year later, I had the issue with turning on my car and I took it to the dealer. I use Protect My Car for major repair. I had a CV joint and in fact, it was noticed that the other one was in almost the same shape, and they still replaced them both. It was a little over $1,000. It was very easy and Protect My Car took care of my issue with no questions asked. I gave the dealer the information and they dealt with Protect My Car who sent a check right away and it's a done deal.

    The only contact I've had with Protect My Car was when I got in a bind. Since I’m a disabled veteran, I get one check a month so I have to watch my billing. I asked Protect My Car if they would skip my payment for two weeks and they had no problems doing it. They let me pay them on a different date this one month so that I can make ends meet. Afterwards, I went right back to the thing and finished it. I’m 100% pleased with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for your wonderful comments. We have shared those comments with all our departments to let them know how much their efforts are helping our policyholders when they need that help.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind. Making sure the policy is comfortable on a tight budget is just one of the ways we do that.
    Thanks once again for those great comments. Remember the best part, too. We are still here to help again when the need arises.

    Thanks again for those very encouragiung comments.

    Verified purchase
    Claims Handling

    Reviewed July 13, 2017

    I know what I wanted and the rep from Protect My Car made it happen. They are professionals and they're trying to make a sale. The company is making a lot of money out of me but that's fine. It has been good. Submitting a claim was smooth, easy and honest. I do it over the phone. Paying for the extended auto warranty was never difficult, too. It's automatic withdrawal. It's a great experience like none other. The book with the whole thing is self-explanatory. No stress.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your wonderful comments. We have shared those comments with all our departments to let them know how much their efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Claims Handling

    Reviewed July 13, 2017

    My dad told me that Protect My Car is a good insurance. Their representatives are professional and courteous but submitting a claim is a little bit difficult because they don’t have many people who speak Spanish. Making payments is very easy and I was able to use the 24/7 roadside assistance one time and it was a very good service too. It was an awesome experience and I recommended Protect My Car to a few friends and they now have the insurance too.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.

    As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase
    Claims HandlingPrice

    Reviewed July 13, 2017

    The air conditioner pump went out in my vehicle and there was a little hiccup with my claim. Protect My Car only wanted to fix what was actually damaged and not the worn parts because they would rather wait until those parts broke down. My auto mechanic couldn't understand why. It made more common sense to replace things that are already worn out so they don’t have to break down. It’s like when you’re doing a tune up, you'd want to change the distributor cap, water cap, spark plugs and everything. But they only wanted to replace the spark plugs and not the distributor and water cap. It's to prevent the mechanic going back into it a month down the road and they didn’t want to do that. They couldn’t understand the mechanic’s point of view and my mechanic had talked to them for two days straight until they finally decided to go his way because they finally understood what he was talking about.

    Another one of the biggest headaches was on the parts. Most mechanic shops have parts in stock, and yet we had to wait two extra days for the parts from Protect My Car to get here. At that point, we had already waited two days for them to decide to go with the mechanic's way and because they didn't want to use the mechanic's parts, that further prolonged my downtime of not having a vehicle.

    I understand that they have parts in stock and they probably buy it in bulk to get them cheaper. And maybe the mechanic would charge a dollar more but he’s got the part right there so why not use it? I was actually shocked that they have a warehouse of parts when they're an insurance company. The second time that I dealt with Protect My Car was for the alternator and it was a lot easier.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We apprecaite your providing them. We are happy to respond to help you better understand your policy coverage.
    Your policy covers mechanical breakdowns as described in the policy. We are sure that most shops are happy to charge you for replacing components that are in good working order by telling you that these parts are getting worn. Opinions will certailnly differ on how long a component may last before it breaks down. Once the breakdown occurs, the policy will help with the repair cost.
    The policy dos not cover wear and tear items that have to be replaced on a regular basis, like spark plugs, tune-up components, tires and batteries. You can plan for those kinds of items. It is impossible to plan for an unexpected breakdown of a covered component. That is why the policy is so valuable.

    Again, thank you for your comments

    Verified purchase
    Customer Service

    Reviewed July 13, 2017

    We had to pay almost $5,000 on my Ford Focus and the only thing that they would pay for was the mount. It seems all the things that are happening to my car are not under protection. Also, they said we had to pay for the rental and then they would reimburse us. That was a dud because I don't have the money to get the rental car and I thought they were going to do that. I'm not understanding what kind of features I have or what they really do. But they're excellent on the payments and the customer service has been nice and I would recommend it to a friend. There had been a couple of times where I had to change amounts around to different days and they were willing to help me out on that.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We took a look at the history of the claims made on your vehicles in light of your comments. We were glad to see that the policy has paid out over $1000 in claims on your vehicles to date. The only claim that was not approved was to the purge valve, for the reasons that were explained to you.
    If you review the list of covered components in your policies you should be very impressed. You will see that they cover the most expensive components and for the most part are the most likely to break down.
    Please call anytime you have a question concerning your coverage. We are always happy to help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed July 13, 2017

    I had been looking for warranties because the car I bought didn't have one. Then I got a phone call from Protect My Car. I guess they got my name off of my online searches. Even though my car was a used one, Protect My Car covered it from bumper to bumper. The rep asked me all kinds of questions. The company’s price was right, too, and it ended up with the rep giving me a discount on my warranty.

    It’s very easy to make payments for the warranty. I set up a prepayment, so the company automatically deducts it from my account every month. Filing a claim with them is an easy process as well. I've had submitted two—one they took care of and one they denied because it was considered normal wear and tear. I disagreed with them. But it’s easy to work with Protect My Car. These guys are terrific. I just had the service people call them with the results of the diagnostic test, and they told them how much Protect My Car would pay and how much I had to pay.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.

    Thanks again for your comments.

    Verified purchase
    CoveragePrice

    Reviewed July 12, 2017

    I was getting ready to be in need of a warranty and one of my friends told me ProtectMyCar. I called them and it's so affordable, but they cover a lot. My tire busted and I had a flat tire a couple of times. They came and took care of that but then, I need some stuff done to my engine. They brought the money and paid it off.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    Great point, too. You never really know when a breakdown, or even a blown tire will happen. It just makes sense to protect yourself before it does.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceTechSales & Marketing

    Reviewed July 12, 2017

    I saw a commercial on TV about extended warranty and I called up the dealer where I had got the vehicle from because it didn't come with one, but they couldn't give me any information. I started researching it. ProtectMyCar's rates are cheaper and as far as getting the extended warranty for the vehicle, it was easy because I was working and I was able to add that into my finances. Plus, I used the rental benefits and the maintenance perks.

    It was not an easy experience with the maintenance though when I just got the warranty. When I went to several different shops and instead of me going in and telling them to do the oil change, I went in, asked if they accepted the extended warranty and was turned around from a lot of places because they told me that they didn't accept it. I had to pay for an oil change when I was offered free oil changes with my warranty. I found out later on, when I talked to one the reps, that I can take the car, let the facility repair it and have them contact ProtectMyCar after the fact.

    I had some work done on my vehicle at a repair facility and three months later, the car's the transmission was doing the same thing it was doing when I first took it to the shop. The reps from ProtectMyCar were very thorough and helped me to where I could take my car to another facility and have the services done on it, so I had an excellent service from them. I love it. They do a wonderful job with their services.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thanks so much for those comments. We really do go the extra mile to help with your car reapirs. Many shops, as you fond out, are reluctant to deal with auto warranty companies. Many of those companieas make the shops wait for payment, sometimes for weeks at a time. Rather than try to talk to them yourself, give us a call so we can speak o the shop directly. Once they know we pay with a corporate credit card right over the phone they are happy to work with Protect My car.

    Thanks again for your comments. Pleae let us know anytime you need help. That is what we are here for.

    Verified purchase
    Claims HandlingRefunds & Payouts

    Reviewed July 12, 2017

    ProtectMyCar gave me a better quote versus other companies so I went with them. It was very easy to pay and it comes out of my account every month. Their claims process was very easy and they already have the card and all the information in their system. The last couple of times I had to file claims, I specifically showed the card to the dealership and all that had to come out of my pocket was $100. I had a great experience and every time I have friends talk to me, "Do you know some company?" the first words out of my mouth is ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way.

    Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.

    Verified purchase

    Reviewed July 12, 2017

    I inherited my parents’ car when they passed away. I transferred Protect My Car warranty over to my name and I haven’t had any problems in the dealings that I have with them so far.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Claims HandlingCoveragePrice

    Reviewed July 12, 2017

    I had somebody else before and that program cost me more money and had less coverage so I shifted to ProtectMyCar. I'm on auto withdrawal monthly payment with them. The shop that I took the car to submitted the claim for me and it has been a very good experience. I’m very much satisfied at this moment.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed July 11, 2017

    I needed a protection for my car so I decided to get ProtectMyCar. However, I had a bad experience with them. I had two oil change that I paid out of my pocket and they said they’re going to reimburse me for it. I spoke to several persons over there and sent them an email of the receipts. They're supposed to get it and put it to their reimbursement department so I can get paid but until now I have not been paid yet. Nobody has ever gotten the emails that I sent when in fact I kept sending emails since last September. So right now, I’m thinking of disconnecting it. I would never do it again and I would not recommend anybody to join that service because when they’re ready to reimburse, they'd take too long to pay.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that you found your experience with Protect My Car not to be satisfactory with respect to the oil change benefit. At the time you got the policy we provided three free oil changes as a promotional incentive. We understand that you choose to do more oil changes during the year. However, the policy promotion only covered three of those oil changes for you.
    We hope that upon reflection you will see how valuable this coverage is when your vehicle breaks down and will be glad you had the foresight to continue your coverge.

    Thanks again for your comments and for continuing to be a valued policyholder.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePunctuality & Speed

    Reviewed July 11, 2017

    My air conditioner was going out so if I was going to grab an auto warranty provider, it would be a good time. It was convenient that Protect My Car called me but I turned them down at first as it was supposed to be $250 downpayment. I told them I didn't have it then they lowered it to $100 so I agreed. He was really nice and explained everything but he talked about it fast because it's a spiel to them. He got it down the path but ran over what they covered which is a lot of things. He also told me to call their number and there’s only one $100 deductible if they fix three covered items or one covered item and went into the details well.

    However, they're slow responding to the mechanic shop and from what I understand, they're super picky if your transmission goes out. They're only going to replace a piece in it, not your whole transmission. I haven't had to deal with that part yet but the mechanic told me a lot of places don't take Protect My Car because they're slow to respond. He added they don't have all day to wait for them to respond before they work on my car. Protect My Car also denied a claim before. If your timing belt or water pump goes out, it's a wear-and-tear item and I didn't know it at the time so I was responsible.

    I’ve also used their towing and they responded fairly quickly. But the towing company was rude so I placed a complaint against them. The driver just dumped my car off to the mechanic and told him he didn't know what was wrong with it and he had to go. So my car sat there for two days and the mechanic didn't know who it belonged to, what they were supposed to do with it until I called them and I asked them what's up with my car and they told me that my car was sitting there with no info. But overall, Protect My Car has been helpful.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to respond. It sounds very much like you are listening to you people tell you things that haven't happened and certainly not what you have experienced. Remember, we have paid every claim you have filed and yes, your water pump is covered. No claim was filed by your mechanic for that repair and if you paid for it yourself, that is sonmething the policy could have covered.
    Mechanics make money from repairs. They may choose to do repairs that are not necessary just to increase the repair bill. They know they can't do that with out professional adjusters on the job.
    If you review the policy you will see that we list each and every covered component so there is no guess work as to what will be covered.
    If we are picky, it is for your benefit. We want to make sure the right repair is done and done right the first time. Bottom line, please call us if you have questions or problems with your car. We will always give you straight up honest answers.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverageTechPrice

    Reviewed July 11, 2017

    ProtectMyCar seemed to be pretty good and less expensive. I set up my payments with them on automatic pay and submitting a claim had not been too bad at all. But, I was disappointed that they didn’t cover my tape deck inside the radio. Otherwise, I’ve had no problems with them. I’ve normally gone to the dealer or the shop and they’ve talked to ProtectMyCar for me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We are happy to respond to help you better understand your coverage. First of all, thank you for having had the policy for this length of time.
    The purpose of the policy is to help pay the cost of covered repairs for mechanical breakdowns. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you will be glad you had the foresight to protect yourself with this coverage.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed July 11, 2017

    I was dropped by another auto warranty company because I missed a payment after over a year and a half. The payment was only late by nine days yet that company canceled out everything and wouldn't let me make back payments. So I went on the internet to see if I could find another company and ended up purchasing auto warranty from Protect My Car. The guy I talked to made me feel comfortable. He made me feel that I had a right to be angry because what happened to me wasn't a normal protocol. Then, he told me about his product and to take some time to think about it. The next day he sent me an email with his personal name. He also sent me literature about the company and I thought that was kind of stand-up.

    Also, Protect My Car allowed me to pick the best time in the month to pay them. I have two mortgages so I cannot pay anything between the 1st and the 15th of the month. My payment had to be after the 15th and they were fine with that. They take payments from my account. I am on a workman's compensation and so it's hard for the money to be there when the payments come in. I would get an email or a call from Protect My Car stating that they weren't able to clear a payment. When that happens, I go to put money in the bank, send the payment and we continue on. They have always been very courteous, polite and professional.

    Thus far, I've submitted two big claims. First, I worked with Precision to get some motor mounts on my vehicle. I took my paperwork up there from Protect My Car. It had my claim number and information on it. Within an hour, Precision called me and said they were authorized to do the work on the car. And so I brought the car the next day and the shop fixed it in a couple of hours. The shop handled the claim. The only problem that I have with that particular incident was it took Protect My Car a few weeks to pay the shop.

    I had an engine light that came on three days after the work was done. When I took the car back to the shop, they said they didn't have a problem in fixing it but they needed to get paid first. I called three weeks later and they still hadn't gotten paid. Three weeks to a month passed and my car's air-conditioning system went out. I told the shop that something was wrong with my air and that I needed to bring my car up. I asked if they had all been paid and they said everything has been taken care of. But I don’t understand what the late payment was on the first bill and when I called, I really wasn’t able to get any additional information.

    The person I spoke to said, “We have this under control. We are dealing with Precision. Sometimes we go back and forth depending on what the bill is.” When I got off the telephone, I was a little annoyed but I shook it off ‘cause he was absolutely right. I had my vehicle and it was fixed. There was a little issue and he said he would take care of that. But they might want to send a little letter to their customer saying, “On so and so day, you had your vehicle fixed. Even though everything was approved, there was some little minor stuff. This is the result from that.”

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Unlike some companies, we pay claims with a corporate credit card right over the phone to avoid any delay in payment for the repair. The payment information was provided to the shop timely. We do not know why it took several days for them to run the payment and we regret any inconvenience to you. When a situation like that happens, plese call us to so that we can fix the problem.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed July 10, 2017

    I was looking at some extended warranties online and Protect My Car happened to call me and I found them interesting. Their price was great. The warranty was pretty much easy, forward and upfront. But, I’m not sure about the company now. What happened was that the guy who sold me the policy told me that everything in my truck as electronic or when the electricity went through, they will cover. Then when I went to go and make a claim about a few things, they’re telling me that they don’t cover it, such as my dashboard where the light that the key stays off for the passenger seat. When the seatbelt is put, they click in but the light doesn't go off and that's weird. However, Protect My Car wouldn’t cover that.

    To submit a claim was pretty easy because I just take my truck to Nissan and Nissan calls them. I don't take it to anybody else. I called Protect My Car to ask about my Bose System III, a stereo system which is electronic, and my navigation, and they’re saying that both navigation and stereo were not covered even though they're electronics and my car is fully powered. So, I don’t know what’s going on.

    Another thing is that Nissan fixed the motors in my power windows and there’s one left that’s not working so I got to take it in. There were also a few things that need to be touched up. Protect My car told me everything in my truck should be covered but it wasn’t explained what it shouldn’t and what it wouldn’t cover. I can understand it but my truck is fully loaded and I told them that from day one. Now, they’re acting like they don’t want to fix stuff. When I take my car in, just fix my car and that’s it. I’m paying the deductible every month. Just in case a problem happens, there’s insurance. That's the purpose of getting the policy. Overall, I won’t recommend Protect My Car to anyone.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that you are finding the component coverage difficult to understand. Basically, you have mechanical breakdown coverage. That is, the coverage pays for breakdowns to the components listed in the policy. That is why you saved over $1,270 on the last two repairs to the electrical systems in your vehicle. The one claim that was denied was to the airbag sensor, which is not listed for coverage.
    Please do not hesitate to review the policy to see the long list of components that are covered, or call us anytime you have a question.

    We are glad that the coverage has saved you more in repairs than the policy has cost you. That's how you know you chose the right coverage.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed July 10, 2017

    I have been with Protect My Car for a while. They were reasonable in terms of price and covered a lot compared to others. I submitted a claim with them and I probably never understood that once the car gets to a certain age, certain coverages are being dropped. Even though I was shocked that day, but I understood that the older the car, the more problems come about. But other than that, they have been covering every other thing. The customer service was excellent, cordial and respectful. The person would refer me to the right department if he couldn't answer the question. Overall, they have been doing well and I'm even trying to bring my daughter on 'cause she just bought a car.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed July 10, 2017

    I chose Protect My Car because of the price. When filing a claim, I hate talking to computers and answering machines. On the telephone, I had to talk to someone one on one because a machine is not specific on what you want to do. I had to talk to a real person so they know exactly what I’m talking about. They give you options and you have to pick one that’s close to what you’re talking about. Talking with a person is great but talking with a machine is hectic.The claim was fine but it’s hard to get them on the weekends. I let my mechanic submit a claim for me because he’s working on it. He’s talking about a number he had to get from Protect My Car. But I can get it, that’s fine.

    I also got towing and car rental where I have to put out money to pay for something to get reimbursed. I called one time but I can’t get through. I had to call AAA to get some help. Making payments wasn’t difficult because it’s automatic bill. Also, someone will call me when it’s almost time for me to pay it. They keep in touch with me. I’m grateful for that because usually I’m so busy so much and I tell my friends Protect My Car is fine.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingRefunds & Payouts

    Reviewed July 10, 2017

    ProtectMyCar's claims process was simple. Their reps told me I can go to the dealership, get the dealer a fixed fee and the dealer will submit the claim. I was able to get a rental car when my car was being fixed. However, ProtectMyCar should pay for more things on their warranty. I needed a water pump and they paid for it and they knew that when you get a water pump, you have to get fluids refilled but they wouldn’t pay for it.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to respond so hat you may better understand your coverage. The policies are for mechanical breakdowns, not fluid replcaements or wear and tear items. The policy pays the cost of repair or replacement of the mechanical components listed in the policy. That is the most expensive part of any repair. This one repair alone actually saved you more than you have paid in premiums as long as you have been with us. That how you know you made a good decision to protet yourself with this coverage.

    Thanks again for your comments.

    Verified purchase
    Coverage

    Reviewed July 9, 2017

    I had some issues with ProtectMyCar recently. Something went wrong with my engine. I found out that there were parts on my engine that they don't cover, and I didn't like that. But that's the only issue I've really had with my car. I got them because when I was reading on their website it said that this covers everything except for wear and tear. When I brought my car to Chapman Nissan, I told them the issue with my car and they never fixed the issue. So, it was actually on them but they placed the blame on ProtectMyCar. Chapman Nissan asked the agents so they can replace the engine to which they said, "No." So, I'm trying to pursue a lawsuit against Chapman Nissan right now. As with ProtectMyCar, they'll fix the front arm control and the lower arm control which is very helpful. They're cool.

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    Protect My Car
    Response from Protect My Car
    Thanks very much for your comments. We appreciate them very much. The problem with your engine was diagnosed by the shop you took it to as worn seals, causing engine oil to leak. Seals and gaskets are wear and tear items and would not be covered. The policy helps with mechanical breakdowns on the components listed in the policy.
    We do hope you are successful in your claim against the shop.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks gain for your comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed July 9, 2017

    When I first took the warranty out from Protect My Car, I was under the impression that everything was covered. However, they denied the only claim I put in with them, which was for the fuel sensor. They were pretty short and sweet to tell me to read the contract better. The supervisor didn't try to sympathize or explain it any better. My experience had been a little disappointing.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that you had a negative experience with the policy. No policy, no matter who issues it, will cover every component. Sensors, wear and tear items and maintenance are typically excluded from coverage in mechanical break down policies.

    We regret that the adjuster did not offer the sympathy you would have liked. No disrespect was intended. We do find that those policyholders who take the time to read the coverage have a better understanding of the coverage and the value it represents to them. Of course, please do not hesitate to call us anytime you have any questions.

    Verified purchase
    Claims HandlingCoverage

    Reviewed July 9, 2017

    I have used Protect My Car two times since I've had it. The first time, it took awhile for my claim to be addressed because they did not cover the claim and it was a pain for my dealer to contact them. I had to have my car at the dealer for about a week. It's also a pain to even get the approval. On the other hand, the second time I filed a claim, it was all right. They’ve been professional and for now, the car is good.

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    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal. Our claims department really went to bat for you on he first repair. We are very glad it worked out so well for you.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed July 9, 2017

    I met an agent in Fontana, and I went with them since I lack experience. ProtectMyCar was a good deal but when it came time for actual repairs on the car, they tried denying it. They finally end up paying it because I wouldn’t give up. I submitted claims on the phone and I received little help because ProtectMyCar doesn’t want to approve it and the claims representatives say that it's not covered because of some reason. So, I took my car and got five miles down the road and I had to go back to the shop because the axle fell out. It wasn’t a good experience and I’m still paying on it. Making payments is really easy, though, and they use a 3- to 5-day window when they take it out. Still, I don’t really like dealing with them anymore.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your providing them. The only part of the claim, though, that was denied was the wear and tear items. The axel was covered by the policy. The policy has actually saved you over $4,000 in repair costs on that repair and the other claims that were filed. Remember, the policy covers mechanical breakdowns, not wear and tear items.
    We are glad you have saved more than three times the policy premiums you paid in. That is how a good policy should work.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingTechPunctuality & Speed

    Reviewed July 8, 2017

    I researched on the computer and Protect My Car is one of the top warranties. It has a lot of good reviews and a good Better Business Bureau rating. And they fit my budget, as well. We only had to do one claim and it was our starter. And it was really fast and it helped us out a lot. It saved us about $140. Filing the claim was also easy because the car dealership filed it and then did their business. I didn’t have to file and have to be reimbursed which is something I didn’t want to have to do. Everything was done and we just had to pay Midas $100 and walk out with our car. I like Protect My Car and I'll use it again if our car warranty runs out.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We could not have said it better ourselves. It really is a team effort here to make sure the coverage is hassle free for policyholders. It's comments like yours that let us know we are doing just that. That really makes our day.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for those great comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed July 8, 2017

    I wanted to get an up-to-mark warranty for my car and somebody said that there are lots of them I could find on the internet. I looked through the internet and thought Protect My Car was the best one. When I contacted them, the rep was a professional high-pressure salesperson. I told him I didn't want to make the commitment but he wouldn't stop and gave me an extra discount. He was the craziest used-car salesman I could ever imagine.

    He made me believe that everything's covered bumper-to-bumper except for the tires. I asked him what specifics regarding the air conditioning, engine issues and he said, "It's covered from the click of your turner button on your air conditioning to the fan to the cooling dispenser to the unit to the blah-blah-blah." But when I filed one claim, nothing was covered. The fan on my air conditioner that went out a year after I bought the insurance wasn't covered. I'm going to cancel this insurance.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. They are certainly surprising. We regret that you felt the agent was too high pressure by providing you with a substantial discount to fir your budget. That is what we do to assist our customers in tight budget situations. It is not meant to be high pressure, simply help.
    The only claim you filed was for repair of the A/C, transmission gasket and door lock actuator. The policy paid over $430 of the $600 repair cost. The policy does not cover wear and tear items like the gasket.

    Thank you for continuing to be a valued customer. We know the policy will continue to be a great money saver for you.

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & Speed

    Reviewed July 8, 2017

    The speech of the gentleman from Protect My Car and the protection they offer made me purchase an extended auto warranty from them. I took my car to a dealer and they looked it over to see what was wrong with it. They came back to me, called Protect My Car and said that they were not going to cover my ball joint in the front of my car so it was going to cost me $700 and I can't afford it. I called them and talked to somebody and they did cover it. The payment was high but it could be cheaper and I have to remember to keep that money in the bank. And when they take it out, they don't warn me ahead of time which is a bad thing.

    If someone doesn’t remember and don't have the money in there, they're going to get an overcharge. If they’re going to be taking money out in the account, notify the person on such day or do it two days and then they answer, not a day or two days in advance. It would be good for people because they can't really remember it. The rich maybe but not someone like me. Other than that, I'm very satisfied because they fixed my car.

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    Protect My Car
    Response from Protect My Car
    Thank you for the comments. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help. Toward that end, we have a numnber of different payment options to choose from. Auto billing is not right for everyone and we do not want it to cause you any problems with your budget. We will be in touch to provide the best option for your needs.

    Thank you again for your comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePricePunctuality & SpeedRefunds & Payouts

    Reviewed July 8, 2017

    I like Protect My Car's pricing. I've submitted a claim for my Impala's computer but it's not covered so I had to pay out-of-pocket. And for my Chrysler Pacifica, I submitted claims for the transmission and the alternator. It took time for my Chrysler with the transmission, and I had to wait almost seven days for the part to be delivered. Also, the rental car benefit didn't work for me because they wanted me to pay out-of-pocket first and then they will reimburse. That's a little bit confusing as far as I'm paying for rental cars. We had two cars so my wife dropped me off at work when she went to work so, it was an inconvenience.

    In addition, when you call and say that you are located at a certain place and it does not come up, you have to have the tow company call you to find out where exactly you are. I had to wait two times and I missed my three hours of work when calling for towing for my car because of the return time of the process of the calling of the location and then the arrival of their towing was a little inconvenient.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your providing them. We regret that the rental car benefit was not as helpful as you would have liked. It is meant to assist with the cost of a rental, but we do not rent cars on an unlimited basis. We do balance premium cost with the maximum benefits we can provide for that low cost. Most of the time it works out well.

    Thanks again for your comments and being a long time policyholder.

    Verified purchase
    Claims HandlingCoverage

    Reviewed July 7, 2017

    I chose Protect My Car because of the rates and coverage. My mechanic submitted my most recent claim and handled everything. Everything worked out well. There was also one time when I missed my gas so, I used their towing services when my car was disabled. Being with Protect My Car has been a positive experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    Great point, too. You never really know when even an empty gas tank can cause unexpected problems. It just makes sense to protect yourself before it does.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePricePunctuality & Speed

    Reviewed July 7, 2017

    ProtectMyCar has a good price for their coverage and submitting a claim with them was fast. It was not difficult but it was a little bit confusing in the way that I wasn't informed or it wasn’t detailed when I did the contract with them that I have to submit the claim through email or through my phone. Also, at first, I thought it was me who had to make the call but at the end my mechanic or the one that was doing the job that needs to call ProtectMyCar. But it worked okay after that. And making payments for purchasing the extended auto warranty was very easy and I do it directly with my credit card. ProtectMyCar has very good service. They're very responsive, quick and willing to help.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.

    As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase
    Claims HandlingTechPrice

    Reviewed July 7, 2017

    I recommend Protect My Car to people and give them the company's information. I let them know it's affordable, and I think it's a good buy. Making payments for my extended warranty was easy as ever. It was less than $70 down payment and the monthly is less than that. I'm glad I got it. I submitted a claim once, and it was wonderful. I took my vehicle to the dealership, gave them the information, and they turned it in. I talked with the people at Protect My Car, they explained what it was, and then I had to pay my $100 deductible. They told me a lot, explained to me the dos and don'ts on their part, how I can be accommodated, and what to expect. I appreciate Protect My Car and I would not use any other company.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way.

    Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.

    Verified purchase
    Claims HandlingPunctuality & Speed

    Reviewed July 7, 2017

    I have been with ProtectMyCar.com for two years. Submitting a claim was great and it was processed quickly. I had a claim for my air conditioner and they took care of that for me. I also had their roadside assistance and it was great too. They took my car to my house when it broke down on me. Plus I had an auto pay schedule so making payments was easy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Claims HandlingTechPricePunctuality & Speed

    Reviewed July 7, 2017

    I got a car from my neighbor which is a 2007 and only had 18,000 miles on it. It's a Chrysler and they're known to have lots of problems especially with the electronics. I figured it's stuff that my brother and I can't fix, I better get a warranty and ProtectMyCar had the best price. One time, the fan went through the radiator and blew it out. I took it in and got the estimate. At the same time, they also looked at other parts of the car because I was having some clunking noises in the front-end and I needed some front-end parts too. I submitted the claim and at first, they said that my prices were too high from the dealership. They were giving the dealership a hard time and I told them we don’t wanna use their parts. We'll buy the parts and we'll send them to them and they put them on which they ended up doing.

    The fan was the only thing that they didn’t supply and I was a little ticked off about that. I know the dealership is not trying to cheat them because the last time I took in and I thought the computer was blown, that’s what the code said and the guy went through it and the only thing that was wrong was a blown fuse. They put the fuse in there, no charge and they're honest. They could have said this and that were wrong but they didn’t. But ProtectMyCar had to send a guy in to inspect the car to make sure they weren’t trying to cheat them and then, he approves everything. They got me waiting extra two days for the parts.

    I used the tow service to get it towed last time from my house to the dealership and it's great. They also offered me the rental car but I had another vehicle, so I didn’t take it. Other than that, it went great. The total bill was $2200 and all I had to pay was my $100 so, I was a happy camper. Also, my payment is set up online and automatically comes out of my checking account every month so, that's pretty easy and I'm happy with the service I'm getting.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    When we hire a specialist to examine a policyholders vehicle it is not because we think the shop is out to cheat anyone. While that can happen, it is very rare. We have been helping customers for over a decade and we know from experience that vehicle repairs can be misdiagnosed. This is not a refelction on the shop you chose. They are very competent and professional. It is simply being cautious in order to protect our policyholders.
    In order to get a complete diagnosis of the problem we hire at our expense a specialist to take a look at the automobile and give us an independent diagnosis. As we are sure you will agree, fixing only a part of the problem, or the wrong problem, could cost you a lot of lost time and trouble. It was well worth spending this time to make sure the repair was done right the first time.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceTechPrice

    Reviewed July 6, 2017

    ProtectMyCar has a good price and I have peace of mind when something major happens to the car. The dealer told me about a protection plan for $3,000 and it was not worth it. I got this option to pay $50 a month and it is more reasonable. The price flexibility is one of the reasons I chose ProtectMyCar and if I don’t want to have any strings attached and I have to keep it no matter what, it's a good option. The rep explained the deal in less than 30 minutes on the phone. I'm very busy traveling all the time so it was convenient for me to close the deal at that time. Overall, ProtectMyCar did well in the sense of their knowledge, in what they do and how they do the vehicle and I would recommend it.

    Thanks for your vote!
    Verified purchase
    Claims HandlingCoverageTech

    Reviewed July 6, 2017

    The first time I submitted a claim with Protect My Car was in Las Vegas. My alternator went out and they fixed it. But I’ve also had a bad experience with them. When I submitted my second claim, they said it had to be broken for them to fix it. The rep from Protect My Car talked to the dealer and the dealer said my warranty didn't cover it until it's broke all the way. That didn’t make sense to me. But I had to do it their way and got it fixed myself and that made me mad. The only reason why I’m keeping them is because I may have problem that could happen. But I’d tell people to check more into it because it’s a gamble for everything.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are glad the coverage assisted you so well with the water pump repair.
    The reason we do not simply go with a shops "recommended' repairs is because many shops recommend doing unnecessary work to raise the cost of repairs. We do not approve replacing a component simply because a shop thinks it "might" break down. Shops are great for putting ear into the minds of consumers. rest assured, should you have another breakdown we will be there to help, like we did for you in las Vegas.

    Thanks again for your comments.

    Verified purchase
    CoverageSales & Marketing

    Reviewed July 6, 2017

    Protect My Car said that I was getting a lower deal and I tried negotiating with them a few times. And then later on when I paid, I didn’t get that deal so I'm not entirely ecstatic. I submitted a claim for a windshield driver side window. I went to the dealer and said it is going to be a claim on the insurance. They said it was harder to work with that particular insurance and it wasn’t a good deal. But it got done and I have a $100 deductible and it was paid for with the insurance.

    After initially being told I would get one deal and not getting it, I got lost to the whole thing that I felt that it was going to be a hassle to deal with. They came out of Florida and I was very suspicious 'cause there were a lot of shady stuff in Florida for sales of timeshares and things like that. After my first negotiations and not having a really clear idea of what I'm paying and how I'm paying it, I found that to be as not as clear-cut as it could have been. I felt like I was talking to somebody who said I was getting a deal and then they resubmit the same deal so I wasn’t happy about that.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to respond to your concerns.
    When you first took out the policy your monthly premiums were scheduled to be $53.85. The "deal" you referred to was to lower your cost to assist you with your budget. Your policy cost was lowered a total of $950, which lowered your monthly premiums to just $39.54. That is the amount you have been paying for the last 18 months or so for the coverage.
    We were happy to assist you with the cost of repairing the window motor. The policy saved you quite a bit of money on just that one repair.

    So not only did you get the deal you mentioned from day 1, but the policy has already proven to pay for covered repairs and save you a ton of money. Still, if you have any questions, please do not hesitate to let us know.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed July 6, 2017

    I was looking online and I talked to the person from Protect My Car. He answered all my questions and it sounded good to me. So, I went for it. I submitted one claim and it was supposed to be paid but something got lost in the email so, it took longer for the people that fixed it to get the check. But they got paid. As far as I know, I got the full boat. But I'm disappointed because Protect My Car didn’t cover the whole heating system. My resistor relay and blower motor went out. So, I had to have that replaced and it's $600. You got to have a blower motor to have heat in air conditioning. And I figured that covers the whole heating and cooling system but it does not.

    And then, I went through four resistor relays in a year. It’s either a bad part or there's something wrong with the vehicle. But I didn't have the money for them to completely run through the whole system. The heating and cooling thing were the ones that really got me because from what I read, it was covered. And even the guy that did the work said that most of the time, with the companies that he has dealt with, they have covered it and other stuff such as the brakes and the braking system. But mine doesn't cover any of that. They have to word it a little better to "Does not cover your blower motor blah, blah, blah." Most people, once they read that, they'd think that it is covered. The fuel pump went out and they covered that for me. But they didn't cover one part and I had to pay for that. So far, everything has been okay and I'd definitely recommend it to somebody.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We are happy to respond to help you better understand your coverage. First of all, thank you for having had the policy for the last two years.
    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the costliest to repair.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you will be glad you had the foresight to protect yourself with this coverage.

    Thank you again for your comments.

    Verified purchase
    CoverageTechSales & Marketing

    Reviewed July 5, 2017

    There were representatives available when I called to submit a claim with Protect My Car. For the most part, the people I spoke with were professional. However, it's false advertising to say they offer things but they don't. I had an issue with my car and had to get it fixed but Protect My Car didn’t want to fix anything when I took it to the dealership. Things were not covered because it's a third party warranty company. They had an issue with the amount of time that the dealership said they would need for certain things. Paying for the extended auto warranty was easy but could be easier. They automatically debit it out of my account but only using my card number instead of my routing and checking account number. If friends were to ask me about Protect My Car, I'd tell them to try to find somebody else. I’m just using it out of security more than necessity, just in case something was to happen but I’ve been thinking about calling and getting it canceled.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your providing them. We regret that you feel the policy has not been of help to you. We are happy to respond to your concerns.
    You are certainly correct to say that it is false advertising to offer things that are not provided. That is why we do not do that in any way. The policy is very clear as to which components are covered and which are not. That is why we were able to help you with your last repair on some but not all components. Belts, seals and gaskets are wear and tear items and are not covered. The policy is intended to cover mechanical breakdown repair costs to the components listed in the policy.

    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.

    Verified purchase
    Claims Handling

    Reviewed July 5, 2017

    Submitting a claim to ProtectMyCar has been okay. I always called them first to make sure if something that I can claim was covered then I take it to the dealer. I always follow-up and the claims representative was always helpful. The payment's fair and just as well. They’ve done what they said they’d ever had to do and were great. I'd recommend them to a friend.

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    Protect My Car
    Response from Protect My Car
    Great comments, and we thank you for providing them. Good peace of mind is what this coverage is all about. We are very happy to have been able to help you with the repair to your vehicle. It really makes sense to protect yourself against these very expensive repairs.
    The best part is, we are here to help you the next time you need us as well.

    Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed July 5, 2017

    ProtectMyCar called me on the phone and I liked the sound of it. At that time, I only heard of a couple other warranty providers but I stayed with them because it's comparable to everybody else. They’ve been great when I submit claims over the phone. I like that they worked with me on the payments. Making my payments through auto pay worked out great. If I'm short, then they just call me, and I can get the payment right through to them. I'm happy with my auto warranty, they’ve done me a good deal.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechRefunds & Payouts

    Reviewed July 5, 2017

    I used my previous car warranty for three years and they treated me very well but they wouldn’t renew so I got Protect My Car in Clearwater, Florida because I live there and also because of the coverage and the low out of pocket which is a hundred bucks. Last year I was travelling and had a breakdown and my car won’t run over 40 miles per hour. I flagged down a state trooper and he led me to the Mercedes dealer in Alexandria, Virginia where they had to do some work that cost $1800 but it wasn’t covered because it was not a maintainable part and they handled everything and submitted the claim. I got a courtesy car from Mercedes to drive for two weeks because they had to order parts.

    After the claim was denied, I was a little upset and called Clearwater and talked to a lady about it. She said it was really covered by sub-contractors. They don’t pay for it directly so she gave me the name of the company and a phone number. I called them and spoke to a gentleman and he gave me a $400 credit towards my repair bill. He was very kind and it helped me out greatly. I was happy about that but mad about the claim because I don’t know why it wasn’t covered. Ever since then, I’ve been thinking about calling Protect My Car and get more coverage. Apparently, the plan I took is not good enough and I didn’t realize that a lot of my parts aren’t covered. It was probably a lack of communication on somebody’s part when I bought the plan.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them and appreciate that you are a valued policyholder.
    The repair to your intake manifold involved a component that is not listed for coverage. However, we did approve the repair on a good will basis for you.
    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the costliest to repair.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePricePunctuality & Speed

    Reviewed July 4, 2017

    I got a phone call offering added protection and warranty to my Dodge because I was out of warranties from the dealership as the car went beyond the mileage. The guy that proposed their program sold me on it because I needed something pretty quickly, it made sense, and it was affordable. He was very knowledgeable about ProtectMyCar, gave me a lot of good information, and was very patient with me because I wasn’t a 100% certain that I was gonna do it. He worked with me on the timing of it and was following up with me to the point where I fully understood what I was getting out of. I'm glad I did it.

    It worked out as I had some transmission failures recently and it really came in handy. I filed a claim through a transmission shop, who was very good and did all the work and took care of all the claims stuff for me. There were a lot of specifics that were not covered and I felt like there should have been a little bit more coverage in terms of the transmissions repairs. ProtectMyCar's a little picky about it because certain things would cost more, but at least I had the majority of it covered which was nice. That’s part of ProtectMyCar's guided policy which I understood.

    I auto-pay every month of $50 and I've had the program for about two years. So, it's a little over $600 a year and the transmission repairs were gonna cost me probably close to $1500. I ended up having to only pay about $400 so it paid for itself. They processed the claim quickly for me with the transmission dealership and it's pretty effortless.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.
    You really hit the nail on the head. A good policy will easily save you twice what you spend on the premiums. That is how you know you made the right decision to protect yourself and your budget.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Claims HandlingTech

    Reviewed July 4, 2017

    ProtectMyCar was the first auto warranty provider I talked to that was reasonable. When I submit a claim, I just take it to the shop and they talk to them - I don’t really talk to them. I just have to pay the deductible, and he payments are worth it. I had nothing major yet, but, I have used it twice already and I'm alright with it. So far, I haven’t experienced anything wrong with it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    Great point, too. You never really know when a major breakdown will happen. It just makes sense to protect yourself before it does.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed July 4, 2017

    Except for the dealerships, ProtectMyCar was the first one to call me and my experience with them has been good so far. The dealership usually does all of submitting the claim so I don’t worry about it. Also, the payments come out automatically from my credit card every month. What gets me is that they don’t pay for all the diagnostics. Every time I take the car in and there are 3-4 things to be done, ProtectMyCar charges me $100 for each diagnostic they do so it costs me. Also, when I was out of my truck and I needed a vehicle for three weeks while they were working on my car, they didn’t have the vehicle warranty and didn’t know the diagnostic. A lot of these guys were advertising to get the diagnostics and the vehicle that comes along with it and it's disappointing because when one lives out in the country, you need your truck.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your coments. We are happy to respond to give you a better understanding of your policy coverage.
    A diagnostic is simply the estimate done by the shop to find out what has broken down on the vehicle and what the cost sill be to fix it. If the breakdown is addressable by the policy then, as in your claim, the diagnostic is covered as well. If the diagnostic shows the repair is to wear and tear items then the policy does not cover those items so the diagnostic would likewise not be covered.
    We do not charge for diagnostics, the shop you choose does that. We simply pay the covered repairs once the shop has completed those repairs.

    Thanks again fo your comments. Please let us know if you have any questions or if there is any way we can assist you.

    Verified purchase
    Claims Handling

    Reviewed July 3, 2017

    I shopped around for an auto warranty and Protect My Car had a better deal. It's good but the first time I put in a claim, it was terrible. I submitted it and they took forever to contact a repair shop and when they got there, they declined everything and they didn't pay for anything. When I try to get information as to why it was declined, they told me to go read the contract. So I'm in the process of looking for somewhere else because that wasn't a good experience. Making payments for purchasing the extended auto warranty was easy though.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to respond to your concerns. The repair that was done to your vehicle included the master window switch, which was covered and paid for by the policy, and a replacement of a sensor, which is not a covered component.
    As with any policy, no matter who issues it, some components are covered and some are not. Our policies list each and every component covered by the policy. Our agent simply suggested that by reading the policy you will have a better understanding of the coverage. You may always, of course, dall us if you have any questions.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePriceOnline & App

    Reviewed July 3, 2017

    I got a new car and needed an extended warranty just in case something happened as my previous vehicle had none. ProtectMyCar was cheaper and weren’t as pushy the others. And also their people are pretty honest and straightforward throughout the whole process. I ran into one issue and I went to Dodge and they told me what was wrong with my car. I said that I have an extended warranty and gave them ProtectMyCar numbers. Dodge called ProtectMyCar, filed the claim and everything got situated pretty smoothly. If only I have a copy of my warranty on my phone like the app then I would know what is and what isn’t covered. It would have saved me time and Dodge would not even have to give them a phone call to figure out stuff. But then I liked the payment arrangements and I'm satisfied overall.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    We have taken the liberty of e-mailing your policy to you so you may keep it on your phone. Great suggestion, by the way. Thank you for that.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed July 3, 2017

    Protect My Car sent me a literature and I purchased an auto warranty from them. If I have a claim, I turned it over to the dealership and they put it in for me. However, it's difficult to make payments on something you've only used once. But it's okay, $69 a month is not too bad. It’s been a nice experience.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thanks for those comments. We appreciate your taking your time to provide them. You are right, too. It is difficult paying for somehting and not using it. However, when that first big expensive repair happens and Protect My Car takes care of the repair cost, the towing and rental car expenses for you, that is when you know you made a wise choice to protect yourself and your budget.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed July 3, 2017

    ProtectMyCar was in that top 10 extended car warranties and they fit my budget and my needs. It's easy for me to make the payments since I do it through my credit card monthly. I always call to let them know I'm taking the car in for what I think is going wrong with the car and have them look at the car. Then all the paperwork was filled out at the dealership. When I submitted a claim, the agent said that the dealership would take it. However, there's this particular dealership that I dealt with who denied hearing that, but the guy did take the number and call them in and so he considered my claim. Also, dealerships would always just do part of it and then find something else that the warranty didn't cover to charge me with.

    But it's been a good partnership for me to have because there have been several times they've paid part of my bill and have used the rental as well. There was one particular incident which I was very happy with. I dealt with the man named Chaz and he was excellent in my dealings with ProtectMyCar. The problem with my GMC 2009 was something that General Motors knew about all along and he really helped me. I've taken the car in for about four or five times for the same thing. He called the dealership and took the initiative to discuss it with them, and they were able to cover part of my warranty. My bill was going to be over $1,000 plus, but using ProtectMyCar, I only wound up paying about half of that. So it was well worth having ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your wonderful comments. We have shared those comments with all our departments ( and, of course,Chaz) to let them know how much their efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.
    Please let us know if there is anything we can do to help.

    Thanks again for sharing your comments with us.

    Verified purchase
    Claims HandlingCoverageRefunds & Payouts

    Reviewed July 2, 2017

    There are false companies out there and I had a good feeling that ProtectMyCar was special. I searched for it online because my coverage had gone out for my car. Their claims process was long. I expected it to be faster but I understand why because I want to make sure they’ll cover their end. In my experience being a customer, I understand the process such as if my engine breaks down. When I submitted the claim, they had to send someone out there and then I had to wait for information to be sent back from the inspector.

    I was trying to figure out when I can expect to have my car back because it costs me a lot of money for the rental car. When I was talking with a rep, he wasn’t answering my question the way I wanted him to. Throughout the process, he was trying to get a good timeframe of when and how long I can rent my car. I work in an industry so when we quote something and say within five business days, I have to say that even though it would be three days. That’s not what the guy was doing. But he stayed calm and listened to me the way I wanted. Other than that, the process went great. I appreciate them following through on what I expected because I dished my money out.

    It was easy using the website when I first got it but I did the claim over the phone. It’s convenient for me because I work a lot. It’s a great service. They paid me back for my services and that was great. It was only for a certain percentage but I was satisfied with it because I ended up spending only 100 of my dollars. I was happy with that and I appreciate it. ProtectMyCar is dependable and I like the people that work for them, too.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed July 2, 2017

    There were no complications when I called them with a claim. It was pretty simple. The shop that I took the car to, they called Protect My Car and took care of it from there. The monthly price was excellent too so I had no problems with them at all.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Coverage

    Reviewed July 2, 2017

    ProtectMyCar gave me the best rate at that time I bought a warranty from them. I only used it once when my vehicle had a problem with the alternator. The shop that I brought it to submitted the claim for me. I gave them my paperwork, my information, and they did everything. That's very convenient and I was happy with it. All was completely covered except the $122 which comprised of $100 deductible and the $22 for an electrical component.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed July 2, 2017

    I wanted to give ProtectMyCar a try to see if it was legit, and I’m happy with it. They did everything that was said when I first signed up for it. Making payments is easy and they're taken out automatically from my account. I made a claim over the phone and the claims representatives were very helpful. I told them my situation and they told me to take the car where I can take it to. Then I showed the people who fixed my car that I have ProtectMyCar and I only paid $300 less for the labor because everything else was covered by the auto warranty.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.

    As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase
    Claims HandlingRefunds & Payouts

    Reviewed July 1, 2017

    I went to a great deal of difficulty the first time submitting a claim with Protect My Car because they had to take the engine out and put another one. They kept the car longer than they should have. I had to pay an out of pocket cost because they had the car longer than the rental should have been. And when I was trying to get my money back for reimbursement from rental, it became a problem. It has gone longer than it should have gone but everything went smooth in the end. So once they cleared that up, they reimbursed me my money.

    Paying for purchasing the extended warranty was easy because they take it directly out of our account. Signing up for that was also easy. When my daughter needed road assistant, they towed the car to the shop and all went smooth. I enjoy their service and I recommended them to my brother-in-law. It was a good experience overall. They handled the problem and that's what I need it for.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have saved you so much on your recent repair and we look forward to helping you in the future when you need help. Some repairs are more extensive than others and can take longer to complete correctly and completely. We do apologise that the repair took longer to complete than we both anticipated.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed July 1, 2017

    I was going to get an extended auto warranty and tried ProtectMyCar since they were advertising. It's easy for me to make payments for my auto warranty because I do automatic draft for them. But my first experience with ProtectMyCar was rough. I had just gotten my auto warranty and I had a problem with my axle and roller. When I went to take my car to get the oil changed, they said that my roller was bad.

    When I submit a claim, I call and speak to a person, and I always write down the name of the person I have spoken with so when I call again I can speak to that person. But it was really hell for me for the first three weeks when I tried to submit a claim because every time I called to speak to someone, they gave me another person. I had to get my daughter on the phone to call for me and tell them, "It's been two weeks now and my mom still hasn't got that car fixed. You say that the problem with the car has been recorded. I'm going to file a lawsuit if anything happens to her in this car."

    It took almost three weeks for me to get the car fixed. Goodyear did the service on my car, but they kept saying that they couldn't do anything until they heard from ProtectMyCar. But ProtectMyCar would not give me a rental car, so I had to pay out-of-pocket for one. I wasn't happy about that but I needed to get to work. I work two jobs and need my car.

    Recently, I also had a flat and needed my car towed home. I tried to use the road assistance and maintenance perks but I couldn't get through on the line. The recording said the line was too busy within the area where I live and I had to wait an hour and a half to get through. But I couldn't wait all day, so I called someone else to get my car towed. Other than that, ProtectMyCar was okay because they finally got my car going. But my car is still knocking in the tires, even though they fixed the axle. But they’re still good even though I had a bad experience and I will recommend them to someone else.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them. We took a look at the repair that was done to the axle. It appears that the claim was approved the same day it was filed, but the shop was unable to get the right axle for your vehicle on the first try. We regret that the shop was unable to do so but things can happen that will delay a repair. We are glad that the issue was resolved and that you saved so much money on the repair.

    Thank you again for your comments and for being a loyal policyholder.

    Verified purchase
    Customer ServiceClaims HandlingRefunds & Payouts

    Reviewed June 30, 2017

    I was looking for reviews to determine which auto warranty's worth the best. ProtectMyCar was the first to pop up and I saw that they have good reviews. However, when I first submitted a claim with them, they didn't believe me. When I called them to file it, the person I talked to was kind of fishy and was looking for maintenance records to prove that I am taking care of my car.

    I live in Pennsylvania so I have to get yearly maintenance but I told them that I only had the car for three months and it started having issues so I wouldn't have that many maintenance records. The only maintenance I really did on it was some on brakes and oil change. I then made the place where I'm getting my car fixed at call them and after that, they handled my claim right away. I used a rental car for the rest of the time my car was in the shop but I didn't get it long enough so I needed it so I had to pay it out of pocket. I wasn't all the way satisfied with that, but it was okay.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We were happy to help you wih your recent repair. It would seem from your comments that you were not happy with the questions the claims adjuster asked of you and your mechanic about the prior maintenance done on your vehicle. We hope you do not feel you were in any way singled out in asking about the maintenance on your vehicle. It is both responsible and professional to make these inquiries and is as much for your protection as it is to determine the complete scope of the repair and claim. There have been times when customers have paid mechanics and repair shops for maintenance services that were not performed completely, adequately or not at all. This is in no way a comment on the repairs shop you use but is standard practice to insure that our customer’s best interests are looked after. Now that the complete record is in our file, we will not have to ask about those records again.

    Again, thank you for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed June 30, 2017

    I was referred to ProtectMyCar by a friend. Making payments for the extended warranty was easy since I do it per my credit card. I have submitted a claim over the phone on two occasions, where one was approved while the other wasn’t, but it was easy interacting with the claims representative. I only wish that I read the warranty a lot deeper than what I did because there were some things that I thought were covered, but they were not.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to respond to give you a better understanding of your coverage.
    You policy addresses the beakdown of the mechanical components listed in the policy. (See page 8 for a complete list). The claim that was denied was for the replacement of a headlamp. That is a wear and tear item not covered under mechanical breakdown policies. On the other hand, the door lock acuator is a covered component and that repair was covered under the policy.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    Verified purchase
    Price

    Reviewed June 30, 2017

    All the other companies seemed bogus to me and I've seen Protect My Car a lot online, so I looked more into it and saw that they were legit. Their representatives were very informative about my options and were very truthful. They gave me a list of the services that needed to be done and the place that I took my car to was overpricing me. And Protect My Car warned me of it, and I was able to get the right price. It was really nice and it's one big plus that I really love. I’ve already been recommending them and I tell people all the time to give these people a call if they don’t have an extended warranty. Overall, Protect My Car's service is great and I had a great experience with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    You are so right. It is unfortunately true that some shops hold your vehicle hostage to whatever price they choose to charge. As you have seen we can help siginificantly reduce the cost of repairs.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePunctuality & Speed

    Reviewed June 29, 2017

    I've been with ProtectMyCar for a year and a half. The auto warranty that I got from them seemed like a good thing. My car didn't have low mileage on it at the time I signed up, but still there was always this fear that something might happen and I would have to put out thousands of dollars for repair. So far, I've only had to do one claim but it was very well-received. The money was a little bit of an issue because I'm retired and on a fixed, monthly income, but the company was willing to hold on to me long enough that they gave me a year of free oil changes which really helped even though I can get an oil change for $30 through coupons. I'm glad that they talked me into staying because about eight months later, I had an issue where I needed them and they had no hesitation on paying the bill.

    The only thing that confused me a little bit was I had to have a thermostat put in because I was having coolant problems. They took care of the whole issue except for replacing all the fluid that needed to be replaced for the job that was being done. If the fluid wasn't replaced, then the job they were doing wouldn't have been any good. I got stuck paying for that, which took me up almost $300. I thought that since that was part of something that had to be replaced in the job they were doing, that should have been covered and they should have paid for that, too. And I was a little frustrated with that part.

    But the claims reps over the phone were very nice. Likewise, the people I dealt with that did the work on my car were very polite and helped when they could. Even though I've just used them once, they picked up close to $1,000 worth of work and that was very beneficial to me. It would have been a big deal for me and my car would have been sitting. I have a very good experience with ProtectMyCar and I'm very happy with them. I appreciated them being there whenever I needed them and for the money that I pay each month. And with the free oil changes that I get, it's a good deal. I tell everybody that's got an older car about ProtectMyCar.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help. To answer your question, the policy covers the mechanical components listed in the policy, not fluid replacements, even as a part of a repair.
    By the way, if you know friends or family who might benefit from a policy, please tell them about us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who gets a policy we say thank you by sending you Visa gift card.

    Please call us anytime you have any questions or if there is any thing we can do to help out. Thanks again for the great comments!

    Verified purchase

    Reviewed June 29, 2017

    It’s easy making payments to Protect My Car, they automatically come out of my account. I didn’t have a hard time purchasing the warranty itself, as well. I’ve submitted a lot of claims to them. However, I’m not too happy with them because when my car broke down, I needed it fixed and they denied it. They were supposed to fix it but then the car got the same part that they sent, so I had to leave and go to another place because it wasn't that good. But they took care of it. I also had a claim last year in which I had to stay in New York for two weeks before they came through and fixed it.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repairs and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed June 29, 2017

    I was looking for a warranty and Protect My Car was the first one I found. Also, paying for the extended auto warranty wasn't difficult at all. The claims process was easy. The mechanic was the one who submits the claims and my car always got fixed. I have spoken with the claims rep and my experience was okay and pleasant. The company was good to me so I kept it and I have told other people about it.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We could not have said it better ourselves. It really is a team effort here to make sure the coverage is hassle free for policyholders. It is comments like yours that let us know we are doing just that. That really makes our day.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for those great comments.

    Verified purchase
    CoveragePrice

    Reviewed June 28, 2017

    ProtectMyCar was able to work with my budget. I've used the roadside assistance quite often and I recently had some work done on my car at the dealership. It saved me a lot of money because it was $4,000 worth of work needed to be done and the coverage allowed me to only have to pay $2,000. It really helped and the stuff that was covered under the warranty was stuff that would have landed me relatively an arm and a leg, almost to the point where it wasn't even worth trying to repair the car and still pay a car note.

    ProtectMyCar was definitely beneficial to have even though I didn't use it as often as I should have. The tire was well as they had 62,000 miles on it when I purchased it so, it wasn't a whole lot of wear and tear on the vehicle. I've had the car for about three years and it’s not until now that there were some repairs needed to be done on it. And for the most part, I’m okay and I appreciated the program of ProtectMyCar. They were there when I needed them and they didn't cost me a lot of money. Also, I would recommend it to a friend.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed June 28, 2017

    I submitted a claim to ProtectMyCar over the phone and it was painless. The claims representative was very responsive, nice, and very knowledgeable. It made it very easy to make my claim. I was also able to use the 24-hour roadside assistance when my fuel pump went out and I had to take the car to the shop. Making the payments was also easy and they gave me time when I fell out of work. I switched cars and it won’t be covered so I would love to have ProtectMyCar coverage back for my car that I have now.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Remember, we have many options for folks on a budget. There is no reason we can't help with your new vehicle and make the coverage affordable.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    CoverageRefunds & Payouts

    Reviewed June 28, 2017

    Setting up my extended auto warranty with Protect My Car was easy. I have auto pay and so payments for the warranty go out of my bank account every month.

    One time, my engine was giving me problems. I went to the mechanic and he said the engine was shot. To fix it, the mechanic wanted $12,000 and so I thought it was cheaper to replace the engine.

    And so I submitted a claim to Protect My Car. At first, they said my problem wasn't covered. Then, they said that they wanted more records because the current records weren't clear enough. I sent them more records for oil changes and they said that wasn't good enough. That kept going until I had to get my lawyer involved. That's when they said that they would pay me already. Protect My Car gave me a new engine but that was after I got my lawyer fighting to try and get them to pay for my loss. And that was very distressful. Nevertheless, I would tell others to use Protect My Car but be more careful in documenting stuff because they ask a lot of questions.

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    Protect My Car
    Response from Protect My Car
    Thank you for you comments. We are happy to respond to your concerns.
    It would seem from your comments that you were not happy with the questions the claims adjuster asked of you and your mechanic about the prior maintenance done on your vehicle. We hope you do not feel you were in any way singled out in asking about the maintenance on your vehicle. It is both responsible and professional to make these inquiries and is as much for your protection as it is to determine the complete scope of the repair and claim. There have been times when customers have paid mechanics and repair shops for maintenance services that were not performed completely or not at all. This is in no way a comment on the repairs shop you use but is standard practice to insure that our customer’s best interests are looked after.
    W are happy we were able to pprove the engine replcement even before you had your counsel call us and that the repair was completed satisfactorily.

    Thanks again for your comments/

    Verified purchase
    Tech

    Reviewed June 28, 2017

    ProtectMyCar and the dealer for my vehicle didn’t see eye-to-eye. So, it took a long time to hash things out to get an approval to fix my car. I had a rental for a month and a half and they billed ProtectMyCar. But I couldn’t get a rental car until ProtectMyCar agreed to do the work. So, I went without a car for a week and a half. The engine chain needed to be replaced and mine went bad on me. ProtectMyCar said it’s a factory recall and my dealer felt like it’s not their issue. So, they only approved 85% of the bill and I had to pay the rest out-of-pocket. So, overall, if you are looking for an aftermarket warranty, ProtectMyCar is all right. They’re not bad, but they’re not the best either.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to respond. On the repair to the timing chain your shop provided an estimate that only the oil jet needed to be replaced. Having seen this issue on other vehicles and having reviewed the factory repair advisories on your vehicle we did not want to accept that estimate so we had an independant inspection done. The inspection showed that many other components were at fault and needed repair and/or replacement. Had we not insisted on a more thorough inspection, your repair would not have been completed correctly.
    Also, there was no factory recall on the repair. There was a repair advisory issued by the manufacturer that we were aware of. The shop, though, as you said chose not to deal with it.
    We are very glad the policy covered the cost of the correct repairs needed to be done to your vehicle.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverage

    Reviewed June 27, 2017

    I got ProtectMyCar because of my relative who works there and so far, it’s been good. I needed steering parts on my Escape, then the shop called them up and had no problem. They took care of everything. They called me back and gave them my credit card number to charge my deductible right then.

    Also, I went in to get some work done, some oil change and they told me that the tie rods are bad. I wasn't expecting that. I called ProtectMyCar right from the shop and they took care of it right there. I just mail in a receipt then I get reimbursed. You also just go wherever you want to get a change. Then my payments are just debited every month. They have excellent service and knowledgeable and courteous staff. They've been perfect with car insurance too. I had a couple other quotes and I called them up and they beat them and actually up my coverage for a safety first. More coverage for less money. I have road service through that too.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed June 27, 2017

    I wanted an extended warranty on my car in case it breaks down, which happens once in a while, and Protect My Car was a lot less money than other prior companies that I called, where everything was over $3000. With them, I pay about $2600 to $2700 and it comes right out of my checking account. However, I've sometimes been told by the mechanics who deal with claims, that they have had trouble acquiring the payment, where they had to call back a second time. Also, I don't like how there were certain things that had to be fixed on my vehicle like belts, wiring, and the oil pan gasket which were not covered. It'd be nice if they were covered as well.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We do undertand the concerns most shops have about getting paid. They are there to do the owrk, get paid and move on th=o the next car. Thats why we always pay right over the phone with a corporate credit card. Most shops relly appreciate that on the spot payment.
    You should remember too that the policy is for mechanical breakdowns. It is not meant for wear and tear items that you mentioned. The policy lists each and every covered component. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. If we covered tires, batteries and other wear and tear items, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the costliest to repair.
    As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you will be glad you had the foresight to protect yourself with this coverage.

    Thank you again for your comments.

    Verified purchase
    Claims Handling

    Reviewed June 27, 2017

    It's been a good experience with Protect My Car. They have low payment plans and when I submit claims with them over the phone, it's usually a quick process. I text them the information then they approve the claim. Within a day, I'd get my car from the shop. And the claims representatives have been good. I’ve had two claims with them and in the first claim, they've been good and active. But in my current claim with them, I'm having an issue because my car has been at the shop for two weeks and we're waiting for them to tell if they're going to pay half of the job. Other than that, Protect My Car has been all right and making payments for purchasing the warranty and their towing service, which I have used, have been easy.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We also appreciate that you have been with us for a long time and we are very glad the policy has helped you so much with your repair costs.
    on this last claim, the shop you chose took over a week to provide a complete estimate of the repair to your vehicle. We questioned some of the estimated repairs since it appears you had just done that repair work recently. It did take some time, but we did make sure the shop knew what reapirs had to be done and were going to do them correctly. Part of our service is making sure the repair is not only done right but that the right repair is being done properly.

    We are very glad the repair worked out so well for you. Please let us know if you have any questions.

    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed June 26, 2017

    Some guy from ProtectMyCar called and twisted our arms and manipulated us into it. They kept calling when we say no. Then they call back and say, “Well, look. You can do this. And it does this and that". We submitted a claim in the Fall of 2016 when we had two cars break down at the same time. So, we had bills out the union. On one of them, they paid well because it’s not as old as the other one. We ended up dropping it on one vehicle because they paid $25 on a $20,000 bill. We still have it on one of them, but we were misled on the other one. We were not told the payout was not the same. You should save your money, pay out of your pocket and get a savings account for your vehicle. It does not do any good. For one vehicle, it paid off but with the other one, not at all. So, we’ve wasted money.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that you found the coverage to be less that you expected.
    We are not sure where you got the $25 number from or the $25,000 number. The fact is, the repair cost estimate from the shop you chose showed the repair cost to be $4,300. The coverage guarantees 25% reduction in that amount. That is why you only had to pay $ 3,200 on the repair.
    When you other vehicle broke down, we offered to switch you coverage to a plan that could assist you (since the repair was not a covered repair under your coverage.) Most companies would have simply denied your claim. y switching your plan to a more affordable plan, it would have again saved you money on the repair. we regret that you did not choose to allow us to assist you.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingTechPrice

    Reviewed June 26, 2017

    I submitted a claim with ProtectMyCar over the phone one time and it was good. The claims representative was really nice and he was able to help me with everything. They fixed the part that needed to be fixed. Also, payments are affordable. I got them set up so ProtectMyCar takes it out from my account every month so I don’t need to worry about it. ProtectMyCar really works and I'm glad to have it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed June 25, 2017

    I have an older vehicle and some issues kept popping up. I needed a new warranty that would cover it and Protect My Car was the only company that would insure me. When I signed up initially, I told the guy I'm a disabled vet and he told me how his father was in military so I felt comfortable. But since I'm sick and I took time off work, $65 a month is expensive. However, I won’t be able to afford paying something if something broke down and they assured me that $65 was the lowest they can go. Although I was hoping something a little bit lower because the fact I am driving an older car should tell them I don’t have a whole lot of income.

    Some of my claims turned up well but I've been really disappointed with others. I got to put in the paper what’s covered but not being a mechanic, I didn’t know what else was involved with it. There’s been a couple of times where I had to take it to a repair shop and they told me it's not covered. I work on my car every once in a while but I don't know exactly what the coverage is. It's like medical terminology. They should put it in layman's terms to let us know what's covered. I’ve had to pay diagnostic fees out of my own pocket and a few months ago I paid for something because I didn’t know it was covered. I have these charges for about $400 for the part and labor and I had to pay it back on my credit card. I've been wanting to call and see if I could be reimbursed but I’m afraid that the company now won’t because I didn’t get authorization.

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    Protect My Car
    Response from Protect My Car
    Thank you very much for providing those comments. we apprecaite it very much. We are happy to help you better understand your coverage.
    Your policy lists each and every covered component. That list starts on page 8. Please do not let a mechanic try and tell you something is not covered and do not try to determine that for yourelf. Please call us and let us help you. The only way we can help is if you lt us know that problems you are having with your vehicle. Please do call and let us know what repairs you have had done that you did not file a claim for.
    So you will know, the policy has already saved you more than $1,000 over what the premiums have cost to date. Thats how you know you md a good decision on this coverage.
    We apprecaite your being a long term policyholder. We will be in touch wih you to see how we can help with the issues you raised.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed June 25, 2017

    The few experiences I've had with with Protect My Car have been good. The claims process is really convenient and easy. I just go to the mechanic at the dealer and I give them the car. Then, they'd call me back to tell me that it's covered and I just have to pay $100 deductible. They've covered everything that my booklet says is covered. Once, I called their customer service team just to ask if something was covered and it was very cut and dry. They just said it was covered but they would need to check on my status. As for payments, I have automatic payment set up so they take it right out of my checking account every month and I've had no problems. I’d recommend them to a friend.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingTechPrice

    Reviewed June 25, 2017

    The pricing from Protect my Car was decent and making payments for it was simple and on auto pay. Also, I submitted a claim with them once and my experience on that wasn’t too bad. I put the dealership in touch with them directly and the repair was okay. But with regards to auto or emergency assistance, Protect My Car has awful, horrific and poor service. When I was locked out of my car, I’ve called them and they told me someone was on their way. I waited for over two hours but no one ever came and called back. They lied and left me stranded in the middle of the night.

    The communication, between whoever provides the services and the customer service people I called when I needed towing or assistance, was horrible. Protect My Car needs to get the communication better. I kept going in and out of the store and couldn’t get a name or phone number to call somebody back directly and I was on hold for 40 minutes. It was the worst. When you’re stressed out and stranded, you need to know there’s someone who’s going to be reliable and care that you need assistance. But Protect My Car’s attitude was awful and I never got assistance, despite paying them every month. Also, the supervisor I spoke to was rude and disrespectful. I talked to several people until I got to her and she was indifferent like she didn’t care, and she kept making excuses. In the end, a total stranger used their AAA to get someone to come and help me which was embarrassing.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We regret that you had such a difficult time with the road side assistance. Our company, as do many others, works with national companies that supply road side assistance service to our customers nationwide. When their services do not meet our standards, we need to know about it so corrective action can be taken. Thank you for alerting us to the problem you had. We take those matters very seriously.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed June 24, 2017

    I keep getting calls from everybody wanting to do my car thing. I told them I already have some protection on my car. I just hang up on them. But at that time, I wasn't looking for any but the man from Protect My Car called me and we talked and talked and so I've finally come to a conclusion that I'll give them a shot. The people at the shop submit the claim for me and as far as I know Protect My Car keeps up their end of the bargain and pay the shop. But when I had some brake and radiator problems they weren’t covered.

    My plan with them is pretty inexpensive for how much money I got. I'm retired so I just live off social security. They take it right out of my checking account once a month. I had a little problem at first getting them to take the money out. Then I finally convinced this person that worked there how to do it. I did that because I know I'd be bothered every month by these people asking me about the payment. I also negotiated with the guy to make sure that they’re not gonna raise the price each time and they've been taking out the same amount all the time for a while now. I'm satisfied with Protect My Car.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car.Com. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    We work with our policyholders on their budget and method of payment. We are very glad we have been able to accomodate your needs in this way.
    Remember, policies do not cover wear and tear items, like tires, belts or gaskets. We are glad to have paid for the radiator repair and the caliper repair.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed June 24, 2017

    My warranty was already up on my vehicle and I needed to get another one. So my wife contacted Protect My Car and then she gave them my number and they contacted me. I've only submitted one claim and I was not happy with the results. I had a problem with my car and Protect My Car told me to take it to any dealer that I wanted to. I went ahead and took it to the dealer who has been my mechanic for years. From what I understood from him, Protect My Car required so much out of him to give a diagnosis almost to the point of him fixing the car before the company would even authorize it to be done. So then, he was not able to fully diagnose the issue the way that they had wanted him to. He had ideas of what it was. But without getting into a major internal thing on the engine, he called me back and said, “I’m sorry I can’t meet their criteria.”

    My mechanic put it back together and then I ended up taking it into a Chrysler dealer. They did the same thing that my mechanic had done and they diagnosed it as having a tension pulley that was out on the internal belt. So this was big dollars stuff and this was what Protect My Car advertised so that way you won’t be out-of-pocket. After the dealer got to the diagnosis, I was supposed to be given a rental car. Protect My Car told me to pay the rental for seven days and then they will reimburse me. However, they also said that they don’t pay for rental until I have a full diagnosis. So, I paid for a rental car for two and a half weeks before I even got a diagnosis.

    Once I got the diagnosis, the dealer said it’s going to be $1,400 to fix my car. I called the agent from Protect My Car and then they told me that all they were going to cover was $400. The agent explained that after the incident, the blue book value of the vehicle is $400. He said, “You had a bad engine, so the value on your car is now only $400. So, we’re only going to cover $400, or $500 less your deductible which is $100.” So, they paid $400 and I ended up paying $1,000.

    But if that’s the case, shouldn’t the blue book value be established before the car was damaged and not after? If I have a bad transmission and I submit my claim, they’d say, “Okay. You got a bad transmission. The car’s not operational. So, now the blue book value of your vehicle is only $400 and you're needing a $3,000 transmission.” Here all along you’re paying all this money and you're not getting anything back for what you're paying into it. It’s a little bit different from insurance. I sell insurance and I understand its risk, but how you advertise it is one way and then how you pay out your claims is totally different.

    Also, Protect My Car had not covered my rental car to date. I also found out that if I cancelled my contract with the company, I’m still obligated to pay the full contract amount of about $3,600, the overall $100 a month for the next 36 months. I’m too afraid to cancel it. Protect My Car refused to discuss the issue. I was short of contacting an attorney to file a fraudulent claim against them. But I did not do that. I figured it’s behind me now. I’m going to continue to pay it. Hopefully, I don’t have anything major come up, because then I would be stuck.

    I would recommend people not to get warranty from Protect My Car. I got folks who asked me about different types of insurance. I have recommended to a few that if they were looking for a supplemental like an auto warranty, they should go directly to their dealer and find out who their dealer recommends or a person or a company that they actually work with. I wouldn’t go with somebody off the internet or somebody who’s making cold calls.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that you feel the coverage did not serve your needs.
    When the first shop you took your vehicle to suggested that your heads needs replaceing, they were unable to support that determination with any facts., That is why we suggested that you take the vehicle to a dealership for a second opinion. It turned out that the second dealership only found the belt tensioners at fault, not the heads or valves. That repair was covered and paid for by the coverage.
    Please note from your policy that we do not provide rental cars, but we do reimburse you for the expense of a rental car up to policy limits. Anytime you have a question about the coverage, please do not hesitate to call us if you do not have the opportunity to read the policy. We are glad to help.

    We are glad the coverage saved you so much on your repairs and we appreciate your continued business.

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed June 23, 2017

    I have used ProtectMyCar before and had good luck with them and without any problems. I just used them recently and it worked out very well. They covered things that we expected they would cover and they've covered me when I needed them. I will tell my friends or family member to give them a call. They'll give a price over the phone and there's no inspection or anything involved.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Claims HandlingPriceRefunds & Payouts

    Reviewed June 23, 2017

    Protect My Car was cheaper than other auto warranty providers. It was very difficult to submit a claim with them because it was the first time I needed them and submitted one. And me being a woman, I don’t know a lot about cars and I didn’t know I was supposed to change my belt at a certain mileage on my car. I was angry at first and they didn’t pay for my car to get fixed. And then they made my payment lower, which made it easier for me to pay for my car to get fixed.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
    The policy pays for covered repairs to the mechanical components of your vehicle listed in the policy. It does not cover wear and tear items, like belts, tires and similar items.
    If you are having any problems with your vehicle, please call us so we can assist you. That is what the policy is for. It clearly lists each and every component covered and we are sure you will agree that list is very extensive.
    Please do not wait to get help if you need it. If there is anything else you have a question about, please call. We will, as we have on many occasions in the past, give you straight up answers to assist you.

    Thank you again for your comments.

    Verified purchase
    Claims HandlingPrice

    Reviewed June 23, 2017

    The shop I bring my vehicle to have been handling all my claims. They assess it and then they deal with Protect My Car to figure out what needs to be done. Purchasing my extended auto warranty was very easy and they charge me monthly. The only thing was that, for one claim, my car was in there for a while because it took a while to get the repair approved. They approved it in the end but they had to go through all the steps. The shop has the car in repair there so it’s been gone for two weeks.

    The approval process is the biggest problem. I don’t deal with the claim directly so if I would do it, it probably would take even longer because I don’t know what I’m doing and the shop does. And then I have to rent a car and approve my reimbursement for five days. If the repair was only five days and then you bring it in, they approve it and you get your car back within a few days, then it works. But that’s not gonna help if the approvement itself takes too weeks. Overall, they are easy to buy but hard to submit claims.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your providing them. We did take a look at the repair and approval times on the claims you filed. The only delay in approving a claim was our having to wait until you were able to provide the service records for the vehicle. That clai m was approved on the spot once you provided those records. The other claim was approved within an hour.
    ogether, the claims savd you over $3,000 in repair costs. Compared to the $650 in premiums you had paid, that is a great deal. We apologize if you feel the claims process took longer than you would have liked.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed June 22, 2017

    ProtectMyCar has great benefits and that's what I liked about them over others. I have made a claim and it went great. The claims representative was knowledgeable and courteous. I’ve have one that I thought I had to file with my vehicle. I left it to the mechanic only to discover that the part that he said needs to be replaced didn't need to be replaced. I don't remember the mechanic or ProtectMyCar calling me back to follow up. But it's part me too that I should have followed up as well. Other than that, everything was fine.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repairs and we look forward to helping you in the future when you need help.
    By the way, the part the mechanic thought needed replacement actully did not need to be replaced. It was the master switch that caused the problem. The policy paid for that repair and your radiator repair.
    Helping make sure the right repair is done and done right the first time is what good peace of mind is all about. We are very glad to have been of help to you in this way.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPrice

    Reviewed June 22, 2017

    The ProtectMyCar agent who called me talked to me about the cost and what the warranty would entail. I asked him about what it would cover and he said bumper to bumper. A lot of times, when companies would say bumper to bumper, there is always some stipulation about what they’re paying. I had another extended warranty with my car and the door handle came off but they didn't cover it. Based on other warranties and costs, ProtectMyCar was the most affordable for me at that time. It also offered discounts for military associates and I was, so it was beneficial.

    I have submitted one claim and it was quite easy. The dealership wanted say it was difficult but it wasn't. They tried to tell me that ProtectMyCar wasn’t reputable and that I wasn’t gonna get what ProtectMyCar had promised me. They really tried to discourage me about ProtectMyCar but I didn’t have any problems. I followed ProtectMyCar's instructions as to what I needed to do which was to go into the dealership. ProtectMyCar would tell the dealership what my problem was and once that was done, I would get the repair done that day, and I did. I was in and out because I already knew what the issue was based on someone checking the car prior to me going in.

    The dealership wanted to make it a problem because they had to submit some paperwork on what they had done. But once they did what they had to do, ProtectMyCar covered everything. The dealership received their money and they got what they needed. As for me, my experience with ProtectMyCar was wonderful. It was a walk in the park and I had no problems at all. Everything was exactly as the agent had told me it would be. I got my services done in the same day and everything was taken care of. I didn’t have to go in and go back or wait. The only thing I had to do was pay my deductible which was low enough.

    I’d recommend ProtectMyCar to anybody and I have. They are affordable and honest. The affordability is great but being able to have a credible and efficient company and who I can trust to take care of me is very important. When I didn’t understand something, I called them to make sure of what I needed to do to file a claim and they walked me right through it without any problem. They explained that all they required was that it has to be a 30-day wait and that I would take the car in, someone would verify what the problem is, and go from there. And that was done so I was very much happy with it. ProtectMyCar stood by what it said it would do.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePriceRefunds & Payouts

    Reviewed June 21, 2017

    Protect My Car worked with me and my payments. Submitting a claim over the phone is a quick and easy process. The claims representative was courteous and helps me as much as she could and if she didn’t have an answer, she would get help from someone else. Payments are affordable but they don’t cover the electrical stuff like the O2 system. But right now I'm having a bad experience because I’m trying to get my tires fixed and the 24-hour roadside assistance told me it’s not covered. I have to pay out of pocket and when I called the claim number, she said she’s going to call them and see what’s going on.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much.
    Even though you had used up the allotments of roadside assistance available under the policy we were able to help you with that problem. We take pride in exercising good judgment by doing the right thing, not just doing things right.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Claims HandlingCoverageTechPrice

    Reviewed June 21, 2017

    I was looking for an extended auto warranty because I bought a car and I didn't have any kind of coverage. I liked Protect My Car's coverage and other companies were more expensive. Submitting a claim with them was no problem at all. I had to have some work done a couple of months ago, where I went to the Sands Chevy dealership, and they did all the work. However, I know that this car dealership was trying to talk me out of the program to buy theirs, but I didn't as they just don't cover as much as the variety of stuff that Protect My Car does. Apart from this, when I had to talk to the claims reps at Protect My Car about my payment a couple of times, they were very professional. When I had financial problems, they always helped me arrange my payments. I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders Whether it is a claims issue, a policy question or a budget issue, we are here to help. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingCoveragePrice

    Reviewed June 20, 2017

    The claim process was pretty easy. In the beginning, I got upset with ProtectMyCar. It covers engine, transmission, suspension system and all that. Then, my truck started a sign coming out saying service suspension system. So I took it into the dealer and they told me it was the lower right compressor, which is the suspension. But they got a hold of ProtectMyCar and they said that that was one of the things they didn’t cover. So I asked them what they meant because it’s the suspension and they said it wasn’t something they would cover.

    I didn’t understand why and I felt like they were turning their back on me after I was already with them for about a year and a half. I still got three and a half years to go and I felt like canceling but it is something they should have explained to me. I didn’t know that it wouldn’t cover the lower right compressor. And that's one of the main things on the suspension. But making payments was great. Also, I've used their other perks when my alternator went out and they covered that. Then, they gave me some other options for the other things they gave me. It's pretty good overall.

    Any customer should really find out what it covers and what it doesn’t so they don’t have to get upset because it didn’t cover some things. You can’t think of everything it’s gonna cover or not but it’s always good to be out in the open. My first thought was to cancel this because they tuned their back on me but then some lady started explaining to me. She also did not cost my deductible any time I go. I don’t have to pay the deductible and then she gave me four oil changes free, so everything’s good. I'm pretty comfortable with it. ProtectMyCar is great and it sets your mind at ease that you have it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your comments. We always appreciate the opportunity to help our policyholdrs understand their coverage. We make it very clear in each policy what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms.
    Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the costliest to repair.
    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage.

    Again, thank you for your comments.

    Verified purchase
    Claims HandlingTechPrice

    Reviewed June 20, 2017

    People kept calling me about car warranties. They wanted my money and I said “I don’t want to give my money to somebody that is not real.” I did that before and my car wasn’t protected. So I talked to this guy in Protect My Car. He was honest with me and I appreciate that. Protect My Car warranty is very affordable. Making payments and filing claims are easy. The claims representative was wonderful and she told me what to do and who will pick up my car at the dealer.

    One thing I didn’t like about it was when I didn’t have a car for a week. I don’t think it was Protect My Car but the Ford dealership who fixed my car and they said to put a claim in for me to get a rental car and they didn’t do it. My car was in the shop on a Wednesday and got done on a Monday so I didn’t have a car for a whole week.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Remember, we work for you, not the shop. Anytime you feel the shop has not been communicating as they should, or if there is any problem, please call us directly and let us know.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    CoveragePunctuality & Speed

    Reviewed June 19, 2017

    I found Protect My Car online and chose them because of their price range and the amount of things that were covered. My service guy submits the claim for me.

    I found out that I can use my service advisor when I spoke with a claims rep when I first got the warranty and had to take the car in. Making payments is way easy and it's all done automatically online. It's been a normal experience with them. They're pretty quick, courteous and get the jobs done when they need to be done.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We could not have said it better ourselves. It really is a team effort here to make sure the coverage is hassle free for policyholders. It is comments like yours that let us know we are doing just that. That really makes our day.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for those great comments.

    Verified purchase
    Price

    Reviewed June 19, 2017

    I had signed up for another car warranty but they were charging me a lot. Then I came across ProtectMyCar on Facebook and I called and they gave me a better quote. Their monthly and the deductible were cheaper and making payment wasn’t difficult at all. Their representatives were very friendly, helpful and professional. I go to the same place that I get my car fixed then they put in the claim for me. My experience has been great. I've saved a lot of money from having ProtectMyCar so it’s a big help for me, especially being I don’t make the most money. My experience has been great and I’m very happy that I found them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    It is very gratifying to know that all our hard work is appreciated.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your very encouraging comments.

    Verified purchase
    Customer ServiceCoverageTechRefunds & Payouts

    Reviewed June 19, 2017

    I had a factory warranty for my car and it ran out. Protect My Car told me about how much money they can save me. They started with one of their reps assessing me and asking questions like what kind of miles I got. They take all the payments from my card. However, when it came down to the reality when I need the company, they started backing up. They tell you a lot of things on the phone, but they don't tell you what they don’t cover until they get wired up in your money. I had taken my car to the shop and they’re telling me they don’t cover the part, but they still can take my money out of my pocket. It’s a game they play.

    I submitted a claim for a water pump and a controller bar that were loose. They covered the water pump, but they didn’t take care of the controller bar. I couldn’t argue the point with them. Protect My Car sent the water pump to the car dealer because they could get it cheaper. The car dealer had my car for two days but Protect My Car didn’t cover for one day and I had to pay for that extra day because the car dealer didn’t get the shipment out until later. I had taken it to the car dealer on a Wednesday and they said the part will be in there Thursday, so they got the car for Thursday and Friday. Then one time I had a windshield wiper motor went out on my car, Protect My Car said they also don’t cover that. I’m very dissatisfied with the company.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We regret that you were not satisfied with the coverage. Please remember, the purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more likely that future repairs will be required. As comprehensive as your policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed June 18, 2017

    ProtectMyCar called me a long time ago and offered the protection and I thought it was a good idea to have it. However, the last claim I submitted for the exhaust manifold was rejected because it was not covered. The mechanic called them and told me that it was not covered. They did tell me that I can go ahead and call them if I wanted but decided not to because I didn't want to push the issue. Making payments was easy and they were taking it out of my bank. It's also affordable and it went over three years. I used the roadside assistance twice. They said that they had to set me up on the first time I called and asked me a bunch of questions then I waited about two hours. Then I called again and they said they didn't have a request of me calling and she wanted to do it all over again so I said that I already did this and gave all the information to someone. I told the person that I'm just going to call AAA because I had a flat tire.

    The last time I called was about two months ago and they didn't ask anything. They just sent a person and said it was going to take 45 minutes, but it didn't take 45 minutes. It took less than, maybe 20. So far, it has been good. I was skeptic in the beginning when I signed up. But it's been good and I'm glad I have it because I've used it only once so far. I'm not sure if I'm going to need to use them again in the future but I see that my car's oil pressure is low at times so I don't know what's going on with it. But it is a good thing to have and I would recommend it to people.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Claims HandlingCoverageSales & MarketingPrice

    Reviewed June 18, 2017

    A solenoid in the engine needed to be exchanged and it took a lot of labor to do it which cost about $900, and the solenoid’s only about $100. It's not right that they denied the claim because the solenoid is part of the engine. We were stuck in Portland, Oregon and I had to pay cash and get it over with. I cancelled ProtectMyCar immediately. I keep paying and when I need them, they’re no good. I've filed other insurance and everything’s covered - better coverage and less cost, too. I don't need ProtectMyCar, it's a scam and it's a terrible service.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that you feel the coverage was not of benefit to you. No policy, no matter who issues it, will cover 100% of your vehicle.

    We hope you find the coverage you feel is right for you.

    Verified purchase

    Reviewed June 17, 2017

    I claimed with Protect My Car through the repair shop I went to but they didn’t put the original part in my vehicle. Mine’s a GM and it was cheaper for them to pay for another part than an original GM. I don’t care much about that. Then they called me to see if it was okay. At that time, I didn’t realize. I said, “Yes, sure” ‘cause I needed my vehicle. But I should have said, “No, I want an original in there.” The guy I talked to was rough. He didn’t want to pay more money for the part than what he had to approve it. When I first found out about the warranty and signed up for it, they never told me that there was a $100 deductible. Payment for this was set up automatically and comes out of my husband’s account every month. Overall, everything seems to be okay right now.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repairs to your vehicles and we look forward to helping you in the future when you need help.
    The issue with the cost of the parts was not the manufacturer of the part. The shop wanted to charge much more for the part as is customary. Our adjuster called you to let you know the part cost so that the shop would not try to make up the difference when you went in to pick up the vehicle. We are glad that the repair was done timely and correctly.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingTech

    Reviewed June 17, 2017

    I was looking for extended warranty and other companies wanted upfront money, but Protect My Car didn’t. They were willing to work with me. I make small payments every month instead of the large lump sum payment. Submitting a claim with them was very easy. I submitted one and I gave the number to the dealer that was going to fix the car. The dealer called Protect My Car and they approved it right away. I have a $100 deductible, but Protect My Car took care of everything. The company is great.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for your comments.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase

    Reviewed June 17, 2017

    Whenever I need ProtectMyCar, it’s good and there is no hesitation. I don’t have any problem. My uncle-in-law and sister-in-law have been with them for a while. I picked her up and asked how she got her car fixed. She told me and gave me the number. I said, “Lord, I ain’t got nothing but insurance." This sure will help when you least expect. It only has $100 deductible and it still beats when you get surprised. Although it’s sometimes hard to get up, it’s convenient. I got my car fixed last year. I told them what needed to be done, sent it over and they paid the mechanic before I picked it up. I would recommend it to anybody.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thanks for those comments. We appreciate your taking your time to provide them. You are right, too. When that first big expensive repair happens and Protect My Car takes care of it for you, that is when you know you made a wise choice to protect yourself and your budget.

    Thank you again for those very encouraging comments.

    Verified purchase
    Claims HandlingPrice

    Reviewed June 16, 2017

    The cost in Protect My Car was more reliable than the other company. I submitted one claim before and the process was quick. It’s great and I would recommend them. I would advise my friends to go with the company.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way

    Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.

    Verified purchase
    Claims HandlingRefunds & Payouts

    Reviewed June 16, 2017

    I have submitted two claims with Protect My Car and I love their service. Their guys were always polite to me. I had a personal contact who stayed on top of my claims. I've gotten good responses on both of the repairs that they did on my car and I'm happy. They also went out of their way and paid my rental car expenses for seven days. I have an older car, a 2008 PT Cruiser. Where else would I be able to get that kind of service? There were little things that I had to follow up on, but I got everything I needed from the plan. I definitely would recommend Protect My Car. It’s been great with them. They did exactly everything that I needed them to do on my car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your wonderful comments. We have shared those comments with all our departments to let them know how much their efforts are helping our policyholders when they need that help.
    It really is a team effort here to make sure the coverage is hassle free for policyholders. It is comments like yours that let us know we are doing just that. That really makes our day.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for those great comments.

    Verified purchase
    Price

    Reviewed June 15, 2017

    I looked on the internet and liked ProtectMyCar's prices. The person I talked to was very nice and sweet. He was very polite and he got my attention. ProtectMyCar was very affordable and it was cheaper from anybody else. It was great.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed June 15, 2017

    My claims with Protect My Car were done through the car dealer. They submitted it, got approved and they did the repairs. They once initially denied a claim and I called them and they approved it. The initial payment was very easy and was basically recurring every month. I’ve had excellent customer experience with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repairs and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPrice

    Reviewed June 14, 2017

    I did an advertisement and I had already got quotes from someone else. I got quotes from Protect My Car too and I liked what they told me better. I love Protect My Car and I am happy with them. They’re personable, professional, and very responsive and helpful.I had some work done to my car. I called Protect My Car to see if they covered what I was needing. The rep told me they do. He asked what was all to be covered and I don’t know what, so he prompted me to get in touch with the dealership to find out what exactly I needed.

    The dealership did the diagnostics and told me, “Let me work with them because I know the terminology to tell them. They can say yes or no. I’ll tell them what’s wrong and then they can tell me what they cover.” So, I gave all the information to the dealership. The dealership called Protect My Car and they worked it out. Then the dealership called me back and told me what they could do and not do and I cover the difference. This claim process took less than two days.

    Payments for the extended warranty I got are affordable too. I also love the idea that Protect My Car does work with you. When I stopped all my draft, I call in. Sometimes I forget to call, but they do my draft. Also, if I got behind on a payment, they call to let me know that I am and what I can do to keep it in force. They have worked with me very well and I’ve been very pleased with their service.

    Protect My Car was always there when I needed them. I’m always leery about companies out there that are trying to sell you a warranty. You get a warranty from them but then you’re leery because it’s going to be a risk type situation or there’s going to be some stipulations where you can’t get some claims from them for a problem. But Protect My Car told me what they do and don’t cover. The only thing I would love to find out from them is if they cover things that may happen to my car because of its age. If they know the age of my car, they can suggest what it needs.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right.
    We took the liberty of forwarding your comments to our various departments to remind them how important the work we do is to our policyholders. You made their day.

    Thank you once again for your comments. Please let us know if you have any questions or if there is any thing else we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPrice

    Reviewed June 14, 2017

    Protect My Car's agent contacted me and we talked. The quote I got was less than the one I had been paying before. Paying for the extended auto warranty was so easy. I did it over the phone, used my credit card and set up automatic payment. Submitting a claim was also easy. I go to where I need to get the car fixed and tell them what needs fixing. I let them know that I have a service plan in place. I give them the contact number for that and then the shop calls them and everything’s done. However, when I first got the warranty, whenever I thought something was wrong with the car I would always call their agents. But, they never said, “No, don’t call us. Go to the shop.” They would say, “Okay. Well, let me look that up for you and see what your coverages are. So yes, here you are covered so this is what I recommend.” And then, we’d go from there. So after I figured it out, I just go directly to the shop and they’ll make contact. It’s been great.

    I have used their 24/7 road assistance once when I had my battery running down. I picked up the phone and called them and they said, “Okay, we have somebody in the area. He’ll be there in 20 minutes.” That’s usually now how it goes but in about 18 minutes, the tech showed up and gave me a jump. They’re very good, really easy and they get the job done.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It is very important to everyone here at Protect My Car that we provide the most professional services possible and at a rate that is affordable for our policyholders.. We want to end each day knowing we have helped a lot of people with vehicles problems that could have ruined not just their day but their budget for months to come. It means a lot to get comments like yours that let us know we are doing the right thing, not just doing things right.

    Thanks again for your very encouraging comments.

    Verified purchase
    Customer Service

    Reviewed June 13, 2017

    I hate ProtectMyCar. I bought three contracts but they didn't tell us upfront how it worked. When I used it for my Audi, they finally explained that I would pay upfront before I get the services done. Everything that the guy explained to us before was not what was in the book. He even switched my plan for the 2010 Terrain and my son's 2005 vehicle. He stayed on the phone with me for more than an hour explaining everything, but the plan that he sold me on my Terrain was the one that I was expecting that he had given my son.

    He had told me I could call him any time when I have questions but when I called back about my concern and I tried to speak to him again, they told me I was not allowed to speak directly to him. He's one of the head reps. I cancelled my contract in January but they continued to take my money out of my account. I had my bank to go back and get the last two payments and so, I'm in a dispute right now. My husband still has his contract and he's not satisfied with it, too.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. we are happy to respond. Both you vehicle and your sons vehicle had the Ambassador coverage. We are not at all sure why you feel that the policy should have been somehow different. We tried on numerous occassions to explain the coverage to you and the coverag is also clearly outlined in the policies. You ar always welcome to talk with our staff to get any answers you need.
    The reason that you were billed after you had cancelled the policy was simply because your husband called us after you had cancelled the policy and reactivated the policy.
    The policy saved you $2,600 in repair costs on the five claims you filed. Compared with only $600 in premiums paid, you certainly should realize how valuable the policy was to you.

    We appreciate your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed June 13, 2017

    My vehicle was already out of the warranty limit. I shopped around and ProtectMyCar gave me a reasonable option at that time. Submitting a claim was perfect. I went to the specific automotive mechanic store that I usually go to and the guy there would evaluate my issues. I'd leave the claim with him then he would submit the paperwork for that particular issue that day. The customer service was also real friendly. They'd tell me whatever they have in mind and take care of me. I struggled for a little while, so I quoted another job then they worked with me and lowered my payments. That extended my time to pay off but it's all good. ProtectMyCar has been excellent and the best choice I've made so far in my life. Keep up the good work.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We can not thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Tech

    Reviewed June 12, 2017

    I gave ProtectMyCar a go because I was not happy with the attitude of my former warranty provider and so far, so good. Paying for their warranty is also very easy since it is automatically withdrawn.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageRefunds & Payouts

    Reviewed June 12, 2017

    I was trying extend my Ford warranty when ProtectMyCar tricked me into getting their warranty over the phone. I then submitted a claim to them, because my truck is not starting. During that I time, I have had to use a rental car. I have prepaid for it, and ProtectMyCar told me that it would be free. However, it was not, and have to pay it out of pocket, which is disappointing and misleading. I was basically paying them for the things I thought that they are covering, but are actually not. I even had to disconnect my stereo which I paid all these thousands of dollars for from my car. I hate that I got off my Ford warranty and I hate that all these warranty people trick you into taking over their warranty and get out of the warranty that you have that was a good warranty. Now, I learned to pay attention to things. I just stay on in case if my motor or the transmission goes out. After I'm done paying that, I will look for a better warranty.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are happy to respond. In looking over the claims history on your policy you had filed a claim for an alternator repaired that was covered and paid for by the policy and a claim for wiring replacement that was not covered. The policy covers mechanical breakdowns. It does not cover radios or wear and tear items. There was certainly no intent to decieve or tick you in any way.
    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the costliest to repair.

    The purpose of the policy is to pay the cost of covered repairs less the deductible. No policy, no matter who issues it, will cover 100% of a vehicle. As your vehicle ages and more miles are added it will be more and more likely that future repairs will be required. As comprehensive as the policy is, it is far more likely that future repairs will be to covered components. When that occurs and we are able to help you with those repairs, you will be very glad you had the foresight to protect yourself with this coverage. Again, thank you for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed June 12, 2017

    Somebody from ProtectMyCar.com called me and said, "I noticed that you have a Cadillac, GMC type. Would you like to buy into this warranty for your parts for your car?" I believe I said something to the effect that I'm okay, and he said that the extended auto warranty could help. I have submitted claims on my Cadillac through the dealership I was working with when I was there and they had to wait on their parts, but ProtectMyCar covered some things.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Our policies are intended to help customer with mechanical breakdowns, which are almost always unexpected and very costly. Its usually not until you have a breakdown that you realize how much your policy can really save you and how important it can be to protect yoursef against those costs.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase

    Reviewed June 11, 2017

    Protect My Car is fine. Whenever my car breaks down, I just take it to the shop and see what happens. I would recommend others to get an extended warranty so when there's a little issue or problem, Protect My Car will take care of it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Tech

    Reviewed June 11, 2017

    I used Protect My Car one time a year and a half ago. I took my Chrysler to the Chrysler dealer to have something repaired. I gave the paperwork to them and they called Protect My Car. It took about 45 minutes before they could get in touch. Once my dealer was able to get in touch, the people at Protect My Car said that they were in a meeting.

    My Chrysler dealer filed the claim for me. I even handed them my card because I couldn’t get through Protect My Car. The dealer tried and we had to wait. Then they told me to get another car protection because they can't do anything until they get in touch with Protect My Car. I sat there for about an hour and a half before any work can be done because Protect My Car had to approve it. After the dealer got in touch with Protect My Car, everything was smoothly done. I paid the extended auto warranty right then and there, so it was okay.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    We do apologose for the delay you experienced. That is not usual by any means. We werre very glad to have been able to get the repair done for you, however, and save you those repair costs.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed June 10, 2017

    I always look out for the future. In case I accidentally run into a problem, I'll know who to talk to. I perused my computer, read about the companies and saw what they got to say. I went ahead and tried Protect My Car because they were like what I had before, but they seemed to be more simplistic in providing their service. My experience in submitting a claim was marvelous. I called up my service technician and I verified the fact that they recognized Protect My Car. They said they did and when I asked what I needed to do, I was told to bring my car in and they will check it and do what needs to be done to make sure it's safe. That was the last I heard from them until I got a call and was told to come and get my car.

    I had a problem originally, though, way back in '04 and '05. I wanted to renew the thing but I was moving temporarily to Virginia so I didn't bother with it. When I came back to Fort Worth, I called my wife and she tried calling up Protect My Car. They told her exactly what would happen and what had to be done. She handled all that paperwork herself, which I was rather impressed with because she's not a mechanic. She didn't realize different things that she had to ask but they explained those things to her very thoroughly and it made the deal very simplistic. The warranty covered the items that we needed to have done and so we're really happy with it.

    There was also one time when I brought the car in and they found that the engine mounts had deteriorated and they had to replace them. I would never have thought of that in a million years. The agent spotted that and the just jumped on it and replaced the mount. I was telling my son about it and he asked who it was. I told him and said that I can get him the paperwork. He said he knew what I was talking about and that he'll call them. He was impressed with the way they did for my car. I extended my warranty with Protect My Car this year and I'll try it again next year because so far, it's been very nice. It was too convenient and everything was handled nicely.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase

    Reviewed June 10, 2017

    I'd recommend ProtectMyCar to friends. I like the free oil change. When I need my car to be serviced, I usually go to my mechanic and the mechanic calls them. Then they pay the mechanic right away. Also, my payments are taken out of my account every month.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect my Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed June 10, 2017

    I was with another warranty company, but wasn't happy with them, and Protect My Car's price was much better so I switched. Submitting a claim is good so far. However, I wish it was a little easier to fax something to them. The fax number they have there at USCG is continually busy, and there have been a couple of times when I wasn't able to fax anything. I have used the rental car assistance and I'm waiting on the reimbursement, which I had to email in because I couldn't get it through the fax. Also, when I had my car in the shop, I tried to fax them some maintenance records but wasn't able to do that, so I had to get the shop to do it and evidently they were able to at some point.

    Other than that, dealing with everybody there has been pretty easy. The auto shops that I have taken my car to seem to like the people they deal with at Protect My Car, and if the mechanics are happy, I'm happy. Payments are on automatic draft out of my account so it's pretty easy. I would definitely recommend Protect My Car to somebody who's looking for a warranty.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We do apologized for the delay in the fax. That issue has now been resolved. We did receive the information you sent on the car rental expense and that should be on it's way to you. Thank you for your patience.
    We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed June 9, 2017

    My experience with Protect My Car was pretty good. I submitted a claim to them once and that went perfect. However, I don’t know if they were gonna work with me regarding payments ‘cause I've never tried to even ask them because I'm at a job right now and it’s not paying me a whole lot. And Protect my Car's taking payments out of my account and I was getting over-drafted so they took that account down. Now I don't have Protect My Car anymore. But, I gotta get it again. It's a good deal and it was perfect for me.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.
    We understand that your circumstances were difficult. If thing are better for you, we will be happy to provide the best deal possible to assist you once again. We look forward to speaking with you.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Customer ServiceCoverageRefunds & Payouts

    Reviewed June 9, 2017

    Protect My Car called me up and though I hardly ever pay attention to cold callers, I decided to do it because I didn’t have an extended warranty with Ford. I started paying them a large amount and had done that for about two years. Then there came a time when things were really hard for me financially and I told them that I was gonna have to drop it. They’ve worked with me on the premium and got it down to what I thought I could handle.

    We have used the rental car benefit but I wasn’t satisfied with that part of the policy. I took the car to the dealer and needed a car. They didn’t give me one until Protect My Car agreed to pay for the repairs and I did not like that. I had to have a new motor and it took more than seven days for them to order after they decided they were gonna pay for it. I was very glad that they did but it took them three weeks to decide on that. And I paid for the car for three weeks but they only paid for seven days. I also had to get another car because Ford still wasn’t finished with my car. They ended up paying $150 while I ended up paying $400.

    I was satisfied with how they helped me with the car though. They paid for the repair. It would’ve dragged me under so I’m glad I had some type of insurance with Protect My Car. However, the mileage was about 129,000 when the car was fixed and the policy states that they won’t pay for anything past 135 but they still took the payment out of my account. There was nothing that we did to make the motor go out. We had taken care of it and what we had would prove it. I'll talk to them about that because why am I giving them money if they're no longer covering me at all.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. We realize that some repairs, especially engine replacements, can take a long time to complete. Part of the benefit of the policy, though, is that we make sure the repair is done right the first time. We were happy to have helped you save over twice the premiums you have paid in since you have been with us.
    You are actually covered on this policy until you reach 133,400 miles. When that happens please cal us so that we can assist in keeping your vehicle protected with another policy at a great rate.

    Thank you very much for being a long term policyholder.

    Verified purchase
    Claims HandlingPrice

    Reviewed June 8, 2017

    Protect My Car is affordable. I used Protect My Car once for my car repair and it was okay. My daughter also was on that and I have her car in my name. She had the major repair down on her Honda but it was pretty much a headache to get everything finalized and done. The claims representative mostly dealt with the dealership but I talked to them a couple of times to get everything rolling. They took too much time to get everything situated with the claim. The Honda dealership made sure she got a rental but it went through quite a bit before she got that. Protect My Car also didn't really pay much on it when it was all set and done and I wasn't pleased with how that turned out on their end.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them and regret that you found the repair took longer to complete than you expected. We took a look at the claims history on the policy. It shows that claim came in on 5/12/16 at 4pm. Approval took a little over an hour and the shop was informed by 5:30pm of the approval. We have no control over how long the shop takes to complete the repair but we did get the apporval to them as soon as possible after receiving the estimate of the repair from the shop.The policy did save you the guaranteed 25% on that repair.
    Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or because of pre-existing conditions. The Ambassador family of policies is less expensive than a standard extended warranty and therefore appeal to those on a limited budget.

    Ambassador policies provide a wide variety of important benefits including free oil changes, free tire rotations and a significant reduction in repair costs, guaranteed 25% reduction of the original estimate of repair costs. They also come with towing, 24 /7 roadside assistance and rental car benefits.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed June 8, 2017

    It would be good if the people working at ProtectMyCar know what they're talking about since the current staff just didn’t seem like they had any clue what parts were on a car. Submitting a claim with ProtectMyCar has been a hard and cumbersome process. They're trying to tell me the four-wheel drive part wasn’t covered despite it being clearly in the document. I had to print the document out, highlight the said part, and email it back to the guy to tell him which part I'm talking about. I also had to do lots of phone calls back and forth with the mechanic shop, where it is hard to get somebody that actually spoke English. The situation ended with them denying my claim. When I finally got a hold of someone who I can understand, I told him my situation and he answered “Yes, that was a covered part.” They did the repairs and the mechanic did a wonderful job.

    Because my experience was so bad, the manager called me and they gave me free oil changes. It’s good, but every time I avail the service, the whole mechanic shop has to go through this whole big song and dance where they say, “No, we don’t have that.” I then have to resubmit documents and then get a hold of somebody else. So, even the free little perks they gave me is aggravating. Also, it’s either an excuse or something is also wrong with their computer system, but every time you try to do something, they always tell you that, “Oh, we're having computer issues.” It's like starting over every time you call them.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your providing them. We regret that you felt frustration over the claims process. The agent you spoke to did the right thing. Since components for different vehicles have different names, our claims department uses the manufacturer's part number to identify parts. It is only logical and correct to do so. Our agent passed your information directly to the adjuster to make sure we were getting the repair done correctly.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed June 8, 2017

    We called ProtectMyCar and they said they would cover my son Paul's truck in an inside out type thing but we didn't read the contract real close. Their warranties are transferable and things sounded really good, but not on my car or Paul's truck. We do a monthly payment of $69.75 charged through credit card. However, I have been very dissatisfied with talking with them to try to get them to cover on claims.

    When the truck's engine needed to be replaced, it took a long time and the engine was replaced with a used engine, shipped from Florida, rather than letting Dodge get us one. The heads were attached on the engine that ProtectMyCar shipped out so you would take that as one thing. They didn't even think to look at it because they have engines without heads. When we had problems with the head, Dodge contacted ProtectMyCar who said it wasn't covered. We got the same response whenever I contacted them. That was another $1,200 plus all of the headaches.

    Also, my son is trying to do his own business and he procrastinates on some things. When he rented a car for work, it was only for a week but then ProtectMyCar knew that the truck wasn't done. The rental place was right there with the car dealership so he thought everybody was communicating. When he went in to the rental place, he told them he still didn't have his truck back, and he didn't think that he needed a new contract. He had the rental car for two months and then corporate office filed a report. They sent out a repo guy first to the house who said if they didn't get the rental back, it was gonna be reported as stolen and Paul would be stopped and arrested.

    It's supposed to be a seven day car rental reimbursement but it should have been at least two weeks for the time delay in taking three days before ProtectMyCar got someone out here to inspect it and then shipping out an engine. They said that was Dodge's fault, although Dodge said the same thing. I know people have called the warranty place and it's hard sometimes to get back to them. I've been meaning to follow up but it's very frustrating. My son hasn't given me the bill yet for the car rental to send that in for reimbursement. I need to do that for at least the seven days and explain that it should be at least half of it, but I'm sure ProtectMyCar won't approve.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your providing them. We regret that you feel the claim on your son's truck was not handled in the manner you would have preferred. Frankly, we can agree with you. We purchase parts, like the replacement engine, from reputable established suppliers. While it does not happen often there are times when a replacement engine requires additional work to complete the repair. We were happy to do that and, as with all parts we supply, warrant the parts for 12 months or 12,000 miles. We are glad that the repair was completed properly after that problem was discovered.
    We do reimburse rental car costs on repairs. For liability and insurance purposes, though, we do not rent the vehicle. It is the individuals responsibility to adhere to the rental agreement. If you will provide the paid receipt for the rental car costs, we will reimburse the rental car expenses to the extent allowed under the policy.

    Again, thank you for your comments.

    Verified purchase
    Claims HandlingPrice

    Reviewed June 7, 2017

    I liked the way the man had presented Protect My Car over the TV. They tell you how to protect your car and go through different things we need to do and have the car fixed. Submitting a claim has been sensational, too. They get right on it. I just call them and tell them what's wrong with the car. If I have to take it in, they would tell me I can take it to any mechanic that I want to or to one that they prefer. So, I take it where I want to and have no problems. However, they say that when you join, you only have to pay the first $100 deductible, but they charge you a little more than that. I had to have the water pump replaced and it cost about $900 but I ended up paying about $300 instead of $100. Nevertheless, I did get the thing done when I needed it done. I'm satisfied and would recommend them to a friend.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair to your water pump. We took a look and in fact, you did have only a $100 deductible. The other amount you paid at that time was for the tuneup services not covered by the policy. Still, that one repair saved you well over $500. We look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed June 7, 2017

    My experience in filing a claim with ProtectMyCar has been really good. Where I take my car in, I just tell the people there what's wrong with the car. I present my card then they call ProtectMyCar and that's it. They had no problems covering what needed to be covered.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. It is amazing how vehicles can have expensive, unexpected repairs without a moments notice. Just another reason to protect yourself against those high costs.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceCoverageRefunds & Payouts

    Reviewed June 6, 2017

    I have had a ProtectMyCar.com warranty on my car four years ago. Something happened to my car and it was covered. The next time I had to use the warranty again, I had called in because the garage said they didn't know it would be covered. I called in and the guy I spoke to said, "Oh, that's not covered." But I was told everything was covered from bumper-to-bumper but he said, "But that part is not." So I had to pay out of my pocket. Everything that I tried to get fixed wasn't covered.

    The next thing I had to call in was for some kind of switch in the dashboard. But it was a thousand dollars to take the car apart, which I didn't have, to find out if the part was covered or not. If that part was covered, it'll be okay but if not, it wouldn't be covered. I decided to not to get it fixed. But then the car behind mine was hit and pushed it in the trunk of my car, which totaled my car. I had to go buy a new car.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We wre sorry to learn that your car was totaled but we are glad that you were not hurt.
    So you will know, we never tell anyone that any policy is "Bumper to Bumper". There is no such thing in this industry. Wear and tear items, and maitenance items are almost always excluded, as are catalytic converters, such as you had to replace.
    You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components are not covered and for a very good reason. If we covered every single component of your vehicle, the cost of the policy could easily be three or four times what you are paying for it. Most people would be unable to afford such coverage. We cover the components that are most likely to break down and for the most part are the costliest to repair.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed June 6, 2017

    I had an auto warranty before then I researched ProtectMyCar's program. Their plan was good and I like that they covered everything I wanted them to cover so I got them. When I have to submit a claim, I give the ProtectMyCar paper to my mechanic and he calls them up and the claim is worked between the two of them. My payments are handled easily and it's been about average cost-wise. ProtectMyCar is very on the ball and they do what they are supposed to do. They're reliable, quick to respond and don't let me hang to wait for their adjustment. I'm very happy with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Verified purchase

    Reviewed June 6, 2017

    When I first got ProtectMyCar, the representative who helped me was very good and very polite. He started the contract, gave me a lot of information, and helped me out with the payments. When the fan on my 2012 Ford Fusion's air conditioning broke, I told the dealership to call ProtectMyCar and see if they could replace a part of the fan. ProtectMyCar replaced it and everything was good. However, my car got totaled so I canceled them. But it was good having ProtectMyCar and I would recommend them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair.
    We were dismayed to learn that your vehicle was totaled. We were very glad, though, to lean that you were alright.
    When you replace the vehicle, give us a call. We will be happy to assist you once again in protecting the new vehicle.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingTech

    Reviewed June 5, 2017

    It’s easier to pay for an auto warranty than to pay a great, big repair bill and ProtectMyCar was the first one to approach me with it. I like their claims process because the dealer does it for me. The last time I submitted a claim, I didn’t like what went on because my transmission was slipping and ProtectMyCar wouldn’t pay for it. But the dealer was able to fix it within a day.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. The policy did, in fact, help with the transmission repair, but the policy did not cover the additional gasket repair. We are very pleased to have helped you with that repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceTechPunctuality & Speed

    Reviewed June 5, 2017

    I get the problem diagnosed and then Protect My Car gets called. They ask some questions about the car and they get back with an answer. It usually doesn't take too long and I've been pretty happy with the length of time that they get back to you on. I'm not sure how they carry out some of their policies as far as checking for the car history but they seem to get it done fairly quickly. Also, I was not aware that they only replace the car with after market parts so, I don't get a dealer part. Like I have a Chevy and they don't give me a GM part. But they're not giving me bad parts. They replace with good parts by an ACDelco.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    We do use after market parts when there is no other realistic choice, but still warrant those parts for 12 months or twelve thousand miles.
    Thanks again for your comments.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed June 4, 2017

    My warranty on my vehicle had expired. I got an extended auto warranty from Protect My Car and submitting a claim with them was easy. Whenever I have something that needs to be fixed, I would take my car and they take care of the rest. However, I wasn't offered a rental car when my transmission went out. I went on and got my own. Nevertheless, I was satisfied with my experience with Protect My Car. They did all they can do.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.
    Rental car reimbursement is always part of your benefits. Since no claim has been filed for the rental car as yet, we will be in touch to help you with this as well.
    Please call us anytime you have any questions or if there is any thing we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Claims Handling

    Reviewed June 4, 2017

    My car has very low mileage on it and so I figured that since I'm taking care of it I might as well have it warrantied. I went with Protect My Car and the claim came out great. I wanted the original parts put back on but in the warranty, it explained that they're allowed to use refurbished parts. Other than that, everything's turned out the way I wanted. I feel safe knowing that I have my warranty.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind. It is amazing how even low mileage vehicles can have expensive unexpected repairs without a moments notice. Just another reason to protect yourself against those high costs.

    Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPunctuality & Speed

    Reviewed June 4, 2017

    Protect My Car fit my budget better than any other auto warranty provider. Submitting a claim with them wasn't difficult because I gave the information to my Mercedes-Benz dealer and they contacted Protect My Car as they better understand what they don't cover than I do. A claim was rejected once, but overall, whenever I submitted a claim, they've taken care of it. They also worked with me so well on my payment. Even when I was unemployed, they worked with me to rearrange my payment date. If I was late, they would give me a call and work with me on bringing my payment current. They didn't automatically cancel me, and I'm still appreciative of that. Whenever anyone asks me, I always kind of tell them to try looking into Protect My Car because I've been so satisfied with them. I've with them for almost 2 years and they're outstanding.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your wonderful comments. We have shared those comments with all our departments to let them know how much their efforts are helping our policyholders when they need that help.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you. Remember, if you referred someone to us who now has a policy we say thank you with a Visa gift card. Please let us know who you have referred so we can thank you this way.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePriceRefunds & Payouts

    Reviewed June 3, 2017

    I went with ProtectMyCar because they cover a MINI. They're expensive but they're warrantying older, used cars with miles on them. My MINI was in the shop. I only had it for 16 months, and I was only able to drive it for three. That was the world's worst piece of junk. When it runs, it is so much fun to drive. But people should not do it unless they're gonna buy one new and they're only gonna keep it as long as the warranty is in existence.

    I also sold my Porsche 911 SC which I had for 32 years. I bought it brand new. I got a thousand dollars less than I paid for it originally. Then I bought this MINI, which I thought would be fun to play with but it was just one catastrophe after another. But ProtectMyCar was okay. They foot the bill for at least one of those. I also had the payments as an auto debit thing from my credit card so it was painless. But the real problem is, it’s not them. It’s the mechanics. The mechanics don't want to deal with them. It's so much easier for the mechanics when people drop off the car, they fix the car and then they give you a bill.

    ProtectMyCar is not only a warranty company, but they also make the mechanics accountable. And what happens with ProtectMyCar is that they have to then do the estimate, give it to them to review and possibly come out and inspect. So the repairs take three times as long to complete because they're waiting for approval. If they're just gonna approve it on the phone, that's one thing. If they're gonna send someone out to inspect, it takes several days for them to get out. And getting the mechanics to cooperate with that process is a process. And he had to put stuff in writing. And mechanics don't like doing all of that when people have an older car.

    When I submitted a claim, my mechanic did it. But in getting him to do it, the car sat for months until he got around to it because it's a process. It's a lot of extra work for him. And there was a claim they didn't even get put in. They put in the wrong spark plugs and it melted the valve cover and then tried to convince me that I bought and gave them the wrong spark plugs to put in. I said, "I did do that. I bought the spark plugs and gave them to you. And then you told me that they were the wrong ones and gave them back. And you put in the wrong spark plugs." $1300 worth of repairs on that ticket.

    I couldn't get the car back and drive it for a whole week before the check engine light would come back on ever. The dealer used silicon around the head to keep it from leaking. By the time I drove it home and then drove it around the next weekend that melted away and the head was leaking all over the place, so I needed a new valve cover or a new top end. That's the part that company paid for. I paid the deductible and they paid the rest. But it was just one nightmare after another. But ProtectMyCar was wonderful and they didn't deny any of my claims. I would probably recommend ProtectMyCar.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your wonderful comments. We have shared those comments with all our departments to let them know how much their efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    We were especially glad we were able to help you with the issues the repair shop put you through.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

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    Protect My Car Company Information

    Company Name:
    Protect My Car
    Company Type:
    Private
    Year Founded:
    2005
    Address:
    570 Carillon Parkway
    City:
    Saint Petersburg
    State/Province:
    FL
    Postal Code:
    33716
    Country:
    United States
    Website:
    protectmycar.com