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Protect My Car Reviews

Out of business
4,949,385reviews on ConsumerAffairs are verified
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About Protect My Car

Protect My Car is a premier vehicle service contract provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company aims to provide a hassle-free claims process and ongoing customer service.

Pros
  • All services provided by Protect My Car employees
  • In-house claims process for smoother experience
  • Free oil changes and tire rotations with all policies
Cons
  • Does not cover preexisting conditions
  • Not available in AK, CA, HI, MO, OK or WA

Protect My Car Reviews

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    How do I know I can trust these reviews about Protect My Car?
    • 4,949,385 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
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    How do I know I can trust these reviews about Protect My Car?
    • 4,949,385 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 12 Reviews 1430 - 1580
    Verified purchase
    Customer ServiceCoverageMaintenance

    Reviewed Jan. 3, 2020

    I gave them a call and they had the right number, so I went ahead and got the warranty. Everything was pretty upfront. If I had any questions that needed to be answered, they answered them. Even in one situation where I had to get the fuel system changed, they changed it. But the system went out again so they had to do it again. I didn't know that the fuel line system is connected to my gas tank on this particular car, so they weren’t able to cover what needed to be fixed. But seeing how I was a good customer and wasn’t really using my warranty like that, they went ahead and covered it for me. So, that was pretty cool.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help. Thats all part of doing the right thing for each customer.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingRates

    Reviewed Jan. 3, 2020

    I happened to go on Protect My Car's site and got a quote. The quote was acceptable for me, so I went with them. The person that set up my policy was Nathan. He was very informative about how the policy works. I had an issue, though, with the coverage when it came time to pay on a coverage. It seems like I was jumping through hoops to get that done. They weren't working well with the auto shop where my truck was. There was finagling and telling the people that's fixing my car that they gotta try a different part. "This part over here, we searched this part and this part is cheaper over here." It wasn't like these people got time to price compare. They go with the company that they buy parts from.

    It ended up dragging on to the point where I just said, "Look, I'll pay the difference. I don't have time for this." It wasn't a great experience with that situation. So, that was a big disappointment where I canceled for a while on one vehicle. And then Nathan called me a couple of weeks later and we worked it out. You really gotta do your research. You gotta just shop around. One of the things I liked about the Protect My Car policy was that I was able to make monthly payments as opposed to just paying a flat-out coverage fee of $2,000. I've been with a company before where I did that, and I wasn't happy with the service, and I wasn't able to get my money back either because I already paid it. So, the fact that I'm able to pay monthly gives me some reassurance that if I'm not happy with the service I'm getting, I can just cancel.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. Please remember that in order to reduce your repair costs as much as we do, we make sure that the right parts are used in the repair and that our customers are not overcharged for those parts. Most folks would not have any way of judging whether their shop is charging the right price for a part. Our professional claims adjusters are experts at getting this done. Sometimes it take a little longer to get the shop to do the right thing for their customer. In the end it can save you, OUR customer, a ton of money.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceTechPriceRates

    Reviewed Jan. 3, 2020

    At first, Protect My Car was trying to charge $100 and I was about to leave. But they said they could drop the price and that was the only reason why I’m still with them. They also got the best and cheapest warranty right now. The first time I used it, I had to take my car to the shop because of a backup camera issue and I was there from 8 o’clock to almost 3 o’clock trying to get someone on the phone at Protect My Car. They need to get better with answering the phones. Also, when I tried to call them and told them that I was at the shop, they said that the person working on my car had to call them. It was the same way with the dealership. Protect My Car wanted the dealership to contact them instead of me contacting them to tell them that the dealership had my car. But after they got someone on the phone, things went pretty smoothly.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that you had to wait on hold when you called our claims department. One reason we ask that the shop give us a call is to avoid inconveniencing our customers. We need to get the exact part numbers and exact repairs needed, which is information that has to come from the shop doing the repair work. We appreciate your patience so we could assist you in saving a ton of money on the repair.

    Thanks again for your comments.

    Verified purchase
    Tech

    Reviewed Jan. 2, 2020

    I had a claim for a fuel pump and the process was very easy. The car was in the shop overnight.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Providing our policy holders with good peace of mind is our most important goal. We are glad to give the help you needed with your repairs and we stand ready to do so again when the need arises. What will never change is our willingness to go the extra mile to help you when you need it.

    As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase
    Claims HandlingPunctuality & SpeedStaff

    Reviewed Jan. 2, 2020

    Protect My Car gave me a pretty good package. I submitted a claim one time and the rep jumped on it really fast.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We are very glad you chose Protect My Car. With great rates, towing, maintenance and repairs covered, not to mention rental car reimbursement, it just makes sense to get some protection before you vehicle breaks down and leaves you stranded on the side of road.

    Thanks for your comments and for choosing Protect My Car.

    Verified purchase
    Staff

    Reviewed Jan. 2, 2020

    Protect My Car's rep answered all my questions. He was very knowledgeable and explained things to me. When I used my warranty, it did what Protect My Car said it was gonna do. I paid what they said I had to pay and everything worked out fine.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. One reason we have had so much success is just what you mentioned. We treat each customer as an individual with individual needs. We know that one size does not fit all. Working with each person to get the right coverage at the right cost and get the repairs done with no hassle really helps give folks good peace of mind.

    Thank you for choosing Protect My Car. Glad to have you.

    Verified purchase
    Tech

    Reviewed Jan. 1, 2020

    I went through who I felt was best for me, and so far Protect My Car has been good. They towed my car for me and I had to pay a little extra to them, but it was all right.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your review and for choosing Protect My Car to help you protect your car and your budget. We appreciate that very much and we know you'll save a ton of money with this coverage.

    Verified purchase
    Claims HandlingCoveragePricePunctuality & SpeedRates

    Reviewed Jan. 1, 2020

    When I was searching for a car warranty, Protect My Car's price per month wasn't too bad and their plan covered a lot of things that I was worried about concerning my car. When I submitted a claim to them, it went really well. The process was very quick and I had no problems.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We are very glad you chose Protect My Car. With great rates, towing, maintenance and repairs covered, not to mention rental car reimbursement, it just makes sense to get some protection before you vehicle breaks down and leaves you stranded on the side of road. Should that happen, Protect My Car will be there to take care of it for you.

    Thanks for your comments and for choosing Protect My Car.

    Verified purchase
    CoverageTechRefunds & Payouts

    Reviewed Jan. 1, 2020

    I ended up spending more than what Protect My Car spent. It was the air conditioner and a couple of other things that needed to be done. I ended up coming out of my pocket with $500. Then, I put my car in to be serviced and my air conditioner didn’t work in the summertime. They didn’t repair my air conditioner. It should be a part of the warranty. The fuse box needed to be repaired, and it still needs to be repaired. It was $2,700 and they didn't pay anything towards it. They didn’t even authorize it for it to go through. This summer, I'm gonna put my car back in the shop. I’m still paying for this warranty and I have yet to get service done to my car. When I go to put it in the shop and get something done to it, I just go ahead and pay out of my pocket to keep from being aggravated.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. we do regret that you feel the coverage was unable to assist you with those repairs. while the coverage did help with the thermostat, the coverage could not assist with the gasket or fluid replacements. The coverage is for mechanical repairs only. Since your shop never filed a claim on the A/C repair, we don't know if the repair would have been covered or not. We will be in touch to see what we can do to assist you with that issue as well.

    Again, thanks for your comments.

    Verified purchase
    Claims Handling

    Reviewed Dec. 31, 2019

    Everything came out positive from day one with Protect My Car. When I was looking for a warranty, I was looking at two companies and price-wise, Protect My Car was better. Having this warranty has worked out great so far. When I had a claim, we just dropped my car off and the dealership just called and verified. We picked it up after it was fixed with no problem at all.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Providing our policy holders with good peace of mind is our most important goal. We are glad to give the help you needed with your repairs and we stand ready to do so again when the need arises. What will never change is our willingness to go the extra mile to help you when you need it.

    As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechSales & MarketingRefunds & Payouts

    Reviewed Dec. 31, 2019

    I had my Jeep Liberty on 2015 and it did had a warranty on it. And it could’ve been the company or somebody that they pay, and they advertised me and called me and they stated to me that my car warranty for my Jeep Liberty was gonna expire. And at the moment, I was thinking that it was the company that I usually was paying for the past three years. And I just gave them my information, they put it in the system. So, I didn't think to cancel it because I’ve been paying it for three years, thinking that it’s the company that I had usually, originally had. And I had a major problem with the Jeep. It was fine. It did pass Pennsylvania inspection. It had no problem with the motor or nothing. Everything was good. On its first week, it made a weird noise in the transmission. And they gave me an opportunity to take it home. I parked it.

    I called this company and explained to them, “Listen. There's a issue with the car. I don’t know what it is.” It made a noise, so they gave me an opportunity to take it back home. And when I put the claim in, then he explained to me that the policy that I had with my car, the company -- was two months. I said, “No, it can’t be. I’ve been paying this insurance for more than three years and they have called me, stated that it was gonna expire.”

    To make the story short, it ended up being that when I went to the dealer that I bought the car, the owner of the dealership that sold it to me said, “Barbie, listen. They caught you off-guard. This is not the company you’ve been paying. And the company that you’ve been paying is this name.” It was a different company. And I was furious because I couldn't go back to my old company ‘cause the two months had elapsed.

    I’ve been paying the new company thinking that it was the same company and I had to pay almost $3,000 out of pocket because they refused to fix the transmission, because they stated that the transmission had more past issues before, which was not true. The car was great. I never had a issue, it was inspected, and it never had any problems. If it would've had a transmission problem when I had the car inspected, it would've had issues but it didn't. So, to make the story short, I ended up paying $3,000 and I’m really not happy. I am very upset.

    He said they were gonna send somebody. They sent an inspector and the inspector said that the oil was too dark or whatever. When I took the car to the mechanic, he said, “Barbie, listen. These people, they’re gonna find anything not to help you. The oil was a regular color. I didn't see anything wrong with this.” He said that it was all a transmission issue. I think it was just technically, recently that happened. I said, “Yes, but that hasn’t been used, I barely use it.”

    So, that was the reason I got a bigger car. So, that one, I think, was the one that I drive to go to the store or maybe I don’t use it for a couple weeks or like that. And I ended up paying almost three grand out of pocket. I had to take a loan, a $3,000 loan, and it ended up being that that loan is costing me now $12,000. If you have my business and something happens to my car, I think you should fix the car, obviously. I have my insurance on it. It’s not that I’m irresponsible. It’s just that if I’m being irresponsible, I won’t put an insurance on the car. They insured the car and I’m very precautious with that. And this company tells me to try to go back. And then when I wanna put a claim, all of a sudden, they tell you that they can’t do it or they can’t fix it, that it’s just old and all that. I am doing the process, but I am gonna be cancelling the policy and I’m gonna go with a different company.

    They did provide a transmission that I’ve had to use but at the end of the day, I paid for it. So, I think customer service, they got good customer service, but in reference of repairs and what they did, they knew I was in a bad situation. My mother had passed. I explained to them that financially I was really struggling, that I couldn't do it. And at the end of the day, I did pay the three grand. I got the loan. They passed the paperwork to the bank. It’s a $13,000 loan and I pay every month. And after I pay for this, I’ll cancel it. This company is not good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We are glad that even though the transmission repair was not a covered repair,we were able to work with the shop you chose and the parts supplier to save you so much money on the repair. Thank you for choosing Protect My Car.

    Verified purchase

    Reviewed Dec. 31, 2019

    I researched online and decided to get Protect My Car. Their specialist has been great, and Protect My Car has been good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind.

    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed Dec. 30, 2019

    Protect My Car offered a good, vast coverage on the Lincoln I own. When I had the conversation with the person on the phone, they were real honest about what they offer and what they do, unlike other folks that I talked to. They were a little bit slow about sending out an agent to investigate the car, but as far as service overall, it's a lot better. My car sat at the shop five weeks as there were several levels of approval that they had to go through. The estimator took about four days to get there, and then the estimator required the Ford company to take another step. I had to rent a car, but they came through and did a great job.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises. We do regret that the inspection took longer than normal to complete. That does sometimes happen. We do want to make sure the repair is done right the first time. We appreciate your patience while we got that done.

    As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase
    Customer ServiceTechPrice

    Reviewed Dec. 30, 2019

    Protect My Car is a good place. I love the experience. I still have another vehicle with them. I had three vehicles with them. One vehicle was like a little over two years. So, I sold that one. Then I transferred my new car over to them, and then I ended up signing in my fiancee’s car over with them. I had been with them for a little over a year, and they told me that my policy was discontinued because of non-payment. But I never received any bills or any phone calls. It’s just on one car, and I have to just redo it again. But other than that, I don’t have any complaints with them.

    I'd call Protect My Car right back to sign back up with them with my Hyundai Elantra. I was told by the Hyundai dealer that I had a full warranty on the vehicle already and it wasn’t. He said that he was gonna charge me $25 to set up the program but he ended up taking $115 out of my account, and there was no return phone number. But it was cheaper and they gave me more miles. They’re supposed to call me back, and they never called me back though. Protect My Car is really good. I’m glad. If something goes wrong, I can call them. If I need to have my car towed, I can call them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments and providing your experience with Protect My Car. We do understand that folks will no longer continue payments for coverage if they no longer need the coverage. One way we help customers is to discontinue that coverage so you do not have to worry about unpaid premiums once the contract is cancelled. Just one more way we look out for our customers.

    Thanks very much for being a long term customer and a valued member of the Protect My Car family.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Dec. 30, 2019

    I thought my transmission was gone and I wanted to cover it so I got Protect My Car. I filed one claim and they covered some of it and I had to pay a little bit. The car was in the shop overnight. They were helpful.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We know that one size does not fit all, and we are always happy to do everything we can to accommodate each customer on an individual basis. We are very glad we were able to save you so much on the transmission repair.

    Thank you for choosing Protect My Car.

    Verified purchase
    CoverageRefunds & Payouts

    Reviewed Dec. 29, 2019

    Previously, I submitted a claim to Protect My Car for a hose. I wasn't tracking it and that wasn't covered. More recently, I submitted a claim to them for my alternators. I paid my deductible and everything went well.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and glad we saved you so much money. That’s what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed Dec. 29, 2019

    When I called them to sign up, everything was good. Everybody that I talked to were okay. The coverage is great and they helped with the engine. They take care of stuff fast and got the job done quick.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for those comments. That is exactly that we like to hear. In fact, giving our customers great peace of mind is our number one goal around here. Thank you very much for letting us know we are meeting that goal and thank you for choosing Protect My Car.

    Verified purchase
    Customer Service

    Reviewed Dec. 28, 2019

    I didn’t get a warranty with my car because it already had more mileage. But when they called me, I ended up taking a warranty for it. I talked to them over the phone and they seemed like they were okay. They were real good and nice.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We do appreciate your choosing Protect My Car and we know you'll save a ton of money with the benefits provided by your coverage. If you have any questions about how to get the most out of your coverage, just give us a call. We are here to help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed Dec. 28, 2019

    My first claim with Protect My Car was good but the second one was horrible. My transmission went out and the place I put it in did a nice job, especially when I had my whole engine replaced. The same guys who did the transmission did the engine but my car is still not right. I spoke to Protect My Car about it. They covered 50% and they are supposed to be investigating it because the contractor overcharged them by $900. I haven’t heard back from nobody since July or August. I paid $900 too much, and they’re not doing anything about my second claim with my engine. They should improve on their customer service and follow-ups. Nobody’s following up on the work that’s supposed to be done.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We apologize for the delay in responding to your situation. As we indicated some time ago, the original claim was paid and closed. In order to move forward, a new claim will have to be filed either by you or by the shop you choose to use. Since you indicated you may want to use another shop, we will need to hear from that new shop, or you, in order to move forward on a new claim. Since we have not heard from you on this issue since August, we urge you to get in touch with the claims administrator. We will be in touch with you to assist you, but please do not hesitate to give us a call as soon as possible. We are here to help, but we need to hear from you before we can do that.

    Verified purchase
    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed Dec. 28, 2019

    There were a couple other places that I called and they gave me quotes but Protect My Car was a little bit more of a reasonable cost. Others said they have full coverage and I was looking at how much I would pay for repairs. Unfortunately, because of the high mileage on my car, most of those places wanted almost $200 a month for full coverage. They would have covered the same thing that Protect My Car does, but looking at the cost by the end of the year, I would have paid almost twice as much as the cost of repairs. And so for them to have full coverage and pay that much money a month, I was like, “Yeah, it doesn’t work out for my wallet.” Protect My Car covers half and the cost was a lot better. It is worth it. They're more economical and more within my budget.

    I had some work done two months ago. I had a situation with my CV joints, axles and the structure shocks for normal wear and tear but Protect My Car didn’t cover those unfortunately. My mechanic gave them a call, and Protect My Car said this is what they were gonna cover and how much. I’m like, “Hey, that’s great.” Overall, it was really a pleasant experience. It was the first time I haven’t had to do anything. Then today, I just dropped off the Stratus to my mechanic ‘cause my clutch went out. My mechanic gets back from holiday next Thursday and they’ll probably gonna be giving Protect My Car some calls.

    Then when I had an issue with my credit card and the number got hacked and somebody tried to buy a bunch of stuff, I had to call Protect My Car and change the credit card number. The lady was wonderful and helped me out right away. She said, “Okay, that’s all we need. Have a great day. And I’m sorry about what happened with your card. Hopefully it’s all taken care of, but we’re good on our end. Thank you for calling us.” It was really super easy, quick and painless and she was super friendly and nice.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or other factors. The Ambassador family of policies is less expensive than a standard extended warranty and therefore appeal to those on a limited budget.
    Ambassador policies provide a wide variety of important benefits including free oil changes, free tire rotations as well as 50% off repair costs. These coverage plans also come with towing, 24 /7 roadside assistance, and rental car benefits to name a few.
    Thank you for joining the Protect My Car family. We are sure you are going to save a ton of money with this coverage.

    Thank you again for your comments.

    Refunds & Payouts

    Reviewed Dec. 27, 2019

    I waited in the cold for the towing department to get back with me and they never did. I called a towing company that I thought you contracted with to find out later the company refused to take your PO offer. I had to pay out of pocket which I had little money and had to pay 50% of the cost for car repairs. Is there another solution?

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We regret that you had any problem with the towing company you chose use. In the future, please use the towing and roadside assistance number in your policy booklet and on your ID card. That will put you in touch with our claims administrator to get immediate help. The problem with using towing company that is outside of our network is that it causes the kinds of delays you experienced. That's why we provide easy to follow instructions in the booklet as well as on the ID card. Take a moment to read the booklet and become familiar with how easy it is to get help when you need it.

    The coverage plan for your vehicle does reduce repair costs by 50%. Our Ambassador series of policies was created specifically for vehicle owners whose vehicles do not qualify for standard extended breakdown coverage, either because of excessive age or miles, or other conditions. Having low cost coverage that reduces repair costs by half is far better that having no coverage at all.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePriceRefunds & Payouts

    Reviewed Dec. 27, 2019

    Protect My Car is like an insurance policy. You never know if something’s gonna happen. You wanna be prepared, so it’s good to have as long as the price is reasonable and affordable. I tried a different company and they were fraudulent. I got the policy with Protect My Car because I felt like it was something that I should have just in case. Any claim that I put through, they stood behind it, whereas the other place, they didn’t stand behind it at all. I’m still waiting for them to send me my money back. Protect My Car's customer service team makes everything easy and simple, and they always answer my questions. So far, I’m satisfied with them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you very much for those comments. We really appreciate them. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service, all with low monthly premiums tailored to fit your budget. That’s what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your comments.

    Verified purchase

    Reviewed Dec. 27, 2019

    I've been with Protect My Car for about nine months and my experience has been okay. I went to one Jiffy Lube and they said they don’t take the warranty. I called Protect My Car and let them know because they did it one time before. And I just paid for the oil change.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We will definitely look into that situation. No shop should object to you, their customer, saving money. If you have not done so already, please call the claims department and file a claim for a reimbursement of the cost of the oil change.

    Thank you again for your comments and for choosing Protect My Car.

    Verified purchase
    Claims HandlingPunctuality & Speed

    Reviewed Dec. 27, 2019

    The gentlemen in the claims department were very helpful and they answered all my questions. They were very quick in getting everything approved and paying the claim.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for providing your experience with Protect My Car. We appreciate that very much We know you will find us attentive to your needs and the coverage will save you a terrific amount of money. That is what good coverage is supposed to do.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Dec. 27, 2019

    My car's old and I had repairs coming up, and I was thinking about that upfront dollar amount when you get repairs done. I decided to get a warranty. Protect My Car had called me and I thought about it. It’s an old car, and I didn’t think anybody would cover it, but they did. Their representatives have been real nice. When I filed a claim, it went fine. I picked my car up from the place that fixed it, and I didn’t know how my part of payment would be. And then all of a sudden, they took money out of my account. I was surprised that they just took the money out without having a conversation with me that it was about to be taken out.

    The car went in the shop like three times in a row. I was so tired of it. I think it still has a problem relating back to that. It was overheating and losing water. And we’re still losing water, but it hasn’t actually overheated. We’re all kinda weary of it right now. We’re thinking about, “We need to get a new car, or a new used car” because it is 20 years old.

    I'm thinking of cancelling the warranty. We’re struggling right now, and my husband’s about to be retiring this year, and we have to get all of our finances under control and in some kind of a budget. The money that I would save on a monthly fee could be used for a car repair and do it myself. Still, I would recommend that somebody give them a call and talk to them.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very glad to have helped with your recent repair and that we were able to save you so much money on the repair cost.
    By the way, the repair cost authorization form you signed and sent us provided the authorization to bill you for the reduced repair cost. We would not charge your account without your permission in advance.

    Thank you again for your comments.

    Verified purchase
    Coverage

    Reviewed Dec. 26, 2019

    I’ve called Protect My Car a couple of times just to see if one or two things that were wrong with my car were covered, but they weren’t. Still, everybody’s cool.

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    Verified purchase
    Claims Handling

    Reviewed Dec. 26, 2019

    My daughter works for Protect My Car and she was telling me about their wonderful perks. I then decided to try them. A supervisor at the company got me set up, and she was very good. Everything was pretty much set up, and she told what I was going to be receiving something. I have filed a claim already and that went well. It is on the calipers and they took care of it. I'm working on two other claims now that I didn't realize I could put a claim for.

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    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Dec. 26, 2019

    Protect My Car's rep gave me a good breakdown and told me that if I go with a certain plan, I'd have no deductible. It has been about a year since I got my plan and I have filed a couple of claims. I normally go to the place that’s gonna repair my car and they contact Protect My Car, and then everything is worked out. I would like the coverage to be cheaper, though.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your choosing Protect My Car to protect your budget and your vehicle. So you'll know, most folks with this coverage are saving more, after just one repair, than the coverage costs. That's how you know you chose the right company and the right plan.

    Thank you again for your comments.

    Verified purchase
    Claims Handling

    Reviewed Dec. 25, 2019

    Everything seems to be fine with Protect My Car. This was a referral from my wife who had Protect My Car for another vehicle. Their reps were very helpful every step of the way. And I've saved quite a bit of money as a result of having this protection. The claim process wasn't too bad. I called the number, I made my claim, I told them where I'd taken my vehicle, and then I put my service adviser at the repair shop in touch with the Protect My Car representative. They did their thing and took care of everything.

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    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverageRefunds & Payouts

    Reviewed Dec. 25, 2019

    I went to register my CVS ExtraCare card and the recording said, “Do you wanna save money?” And the next thing I knew, I had signed up for Protect My Car. I have filed a claim and it was not a pleasant service. I didn’t know the process was so cumbersome. It was long and lengthy in what they would pay for, what they wouldn't pay for, and having to fax in the bill from the repair shop. It was awful. I only filed a claim once and I was a bit disappointed that they wouldn't pay for my last oil change in March. When I took it in, they said that I don’t have enough mileage on it. Protect My Car coverage says there are three oil changes a year. But what they didn’t tell me was, if I don’t meet the criteria of 3,000 miles, then I'd have to wait a year. I did the oil change in March and I was trying to get one in August, and I didn’t think that was that close. I would never drive 3,000 miles in a three-month time period, more so, in a whole year.

    Also, they're not open on weekends, which is a bummer because that’s when a lot of people take their cars in. It really blew me. Other than that, they're fine. The rep that I dealt with explained everything as well as he could, but there are 10,000 things that could go wrong with the car. Obviously, they don’t pay for maintenance, but outside of that, you don’t know what’s covered and what isn’t covered until you get to the shop and the shop calls the claim department.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We regret that you were not satisfied with the coverage. As explained in the coverage booklet, you are entitled to up to three oil changes per coverage year, according to the manufacturer's recommendations concerning your vehicle and driving habits. Please do not hesitate to call us anytime you have a question about your coverage or what the coverage plan covers. We are here to help.

    Verified purchase
    Coverage

    Reviewed Dec. 25, 2019

    Protect My Car was the only agency I could go with due to the mileage on the vehicle. They're very, very good at what they do. I've not had any issues out of them. I've used them twice for oil change recently, and once for a repair. They’ve been pretty upfront with me to begin with. I just wish the coverage that they offered was a little bit better.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. Folks with older, higher mileage vehicles find it almost impossible to get qualified for coverage with most companies. Protect My Car is always happy to help. This coverage saves you half on your repair costs, provides towing, roadside assistance and even pays for oil changes and tire rotations, all at an affordable monthly premium.

    We understand your wish to have a higher level of coverage. The truth is, we have to keep the coverage affordable for the folks who need it most. Saving 50% on repair costs is far better than having no coverage at all and can really make a huge difference to folks on a limited budget.

    Thank you for choosing Protect My Car. We are sure you are going to save a tone of money with this coverage.

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Dec. 25, 2019

    I felt I was overpaying with my previous company. I was with CarShield for seven months and nothing went wrong with the car. And it always made me nervous that if there was a big expensive problem that required opening up the motor and/or the transmission and they determined that it was a solenoid or something electrical, that they would just not pay for that. So, I like the fact that Protect My Car would cover a solenoid. I know that most of these engine problems are electrical. So, the fact that CarShield doesn't cover that made me nervous. I like Protect My Car's structure better. I paid a little over half of what I used to be paying and they would cover half the bill.

    It's policy that if a company determines that the issue is an electrical problem and not a moving metal part, they don't cover it. If my mechanic said it was a moving electrical part and it was a big expensive bill, they send out an adjuster who comes and does his own inspection and he might determine that it is an electrical part that was the original cause of the failure and then there's a disagreement, then it goes to arbitration and so forth. I had a rep on the phone once and he said if it's a big expensive repair or if the transmission needs rebuilding or the top half of the motor needs rebuilding, most times, they pay it. I said, "Well, what percentage of times?" He said, "75%." That's not good enough for me. It was more clear and more clean. Protect My Car has a cleaner, more realistic structure.

    I did a claim with Protect My Car a couple of months after I switched to them. It was a camshaft actuator solenoid that was the problem. That was the reason my check engine light was going off and there were a couple of other problems too. And the fact that I was with Protect My Car brought my bill from around 1,100 down to 650. So, I was quite happy with that and I just had my free oil change, which was the first of three this year. I like that too. That's another thing that CarShield doesn't have.

    The mechanic did the filing of the claim for me. That was what Protect My Car told me to do. Before the mechanic does any work, they have to give them a call. He was a little bit skeptical about the oil change. He said, "You know, I don't really make much on the oil change and I hope it's not a big time commitment like it was with the repair." It was a complex repair. There were lots of moving parts involved in that repair. So, I take his griping with a little grain of salt. It wasn't like it was just three little things.

    Overall, I'm happy to be with Protect My Car. I like that they have a rapport with AAMCO. I'm an Uber driver, so the health of my car is more important to me than the average person. The salesman was awfully helpful on the phone when he pitched me on switching. And if I hadn't switched, my feeling is that CarShield would have left me out in the cold because it was a solenoid that was the major problem there. It was not a moving metal part that cracked in there. It was an electrical thing. So, that's the main difference and that's why I like Protect My Car better.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and glad we saved you so much money. That’s what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingTechSales & MarketingPrice

    Reviewed Dec. 24, 2019

    I was looking for a rental car then and I pushed a button, and I ended up talking to Protect My Car. It was a good time to call because I’m in the car dealer now and I'm curious to see how much they’re gonna pick up of it because right now, it just doesn’t seem financially, it’s worth anything to me. So now, my question is just value and whether or not to maintain it. But the people who I talked to, and even the first time that I thought about dropping it, the lady spent time with me trying to tell me all they offer. She was telling me things that I didn’t know that they offered. She was really kind and that was one of the reasons why I stayed with them.

    For today, I don’t know what’s gonna happen when I file a claim because so much of it they said, “That’s not warrantied.” And you'd think, what really is? Am I really gonna wait for my car to break down and cost me $4,000 and put $2,000 in an old car? Even if you pay half of that, am I even gonna put $2,000 in it? So, to me, that’s what the benefit would be. But right now, saying it saved me 50 bucks on my oil change that cost $75 a month, I’m just right there. I have heard other people who didn’t get as much. It’s hard if I'd think it’s about making money and being scammed. But at this point, I’m still with them, so I don’t feel it’s a scam. So, I would tell somebody to look at them, but I would also tell them what they cover.

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    Protect My Car
    Response from Protect My Car
    Thank you for that great review. That is really one of the things we try very hard to help our customers understand. We do not expect any customer to remember all of the things this coverage can do for you or how to get the most out of the coverage. That is why we have a trained and helpful staff to assist our customers. If you have a question, simply give us a call. We are happy to help out.

    Thank you for choosing Protect My Car. We are glad you did.

    Verified purchase
    Customer ServiceCoverageTechPrice

    Reviewed Dec. 24, 2019

    After I got Protect My Car I wasn't happy with it. I didn't like the terms of the contract. I called them up to cancel it, and the girl wouldn't take no for an answer. She said, "I'll send you an email," which I never seen it, and they just kept the policy going. So right from the get-go I wasn't happy. It was a one-sided contract. And for the amount of money that it was gonna cost it was insane.

    Then when I finally had to use it I told them that they made a mistake on the policy in the first place. It was not a 2002 car. It was a '98 car. "Oh, that doesn't make a difference. They have all our records, so I'll call them up." But when I called for a tow, tow company says, "We don't have you listed at any place on the policy. We don't have anything for you." So I had to jump through hoops, go through the company, get all the stuff and information, so I could get the car towed. It's the first tow that I asked for because I couldn't get the car started.

    Unfortunately they didn't tell me where I could take it to. I took it to a local Goodyear dealer that wouldn't accept their insurance, and they didn't do nothing with the car. They got it started, but a week later I had the same problem. I went back up into a private shop. I had some work done on it, and they referred me to another shop. They said it might be an electrical problem. So we took it to the other shop. They had it for almost a week. I was without a car for a week. Nobody offered me a rental car or anything which I should have gotten. I had a bill for over $700. I paid 400. They did pay the couple hundred dollars of the bill. I wouldn't recommend them to anybody.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We regret that you found the coverage was in any way a hassle for you. Thank you for choosing Protect My Car. We are sure you are going to save a tone of money with this coverage.

    Verified purchase
    Coverage

    Reviewed Dec. 23, 2019

    I’m not satisfied with Protect My Car because I had a better policy than the last time when I renewed. But I’m not blaming them. I’m blaming myself because I didn’t read my new policy. I thought I still had the same thing until I went to use it, and then come to find out I was only covered at 50% as opposed to $100 deductible that I always had. So I’m dropping Protect My Car. They changed the policy and I didn’t pay attention to it. I’ve been had them for five or six years and I never used them, but when it expired and I renewed it, they totally changed something. I'm very dissatisfied. I would rather go with CarShield or somebody else.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We do regret that you did not realize the change in n your coverage, even though the agent was very clear on the call as to what was covered. The fact is, your vehicle qualified for the prior coverage, but after so many years and so many miles, it no longer qualified for the coverage you had. You are likely to find out that your vehicle may simply not qualify for any coverage with many companies due to the age and mileage. Protect My Car does help those folks with older higher mileage vehicles.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceCoverage

    Reviewed Dec. 23, 2019

    So far, everything is working out pretty good with Protect My Car. I don't have any problems with my vehicle, but knowing that I got the coverage gives me the assurance and the confidence that if anything does happen, I got them to fall back on. The guy from Protect My Car who called and sold me a policy gave me the assurance of having a brand new car coverage for a used vehicle pretty much sold it right there. It was like I got gold coverage for the price of lead. You can't beat that.

    The guy put me at ease. I did have a lot of questions because I had another policy with another company, and I was making a comparison between what he offered with what I've already dealt. That sold it. I had problems with the other people. They didn't wanna pay for some things. The guy assured me that Protect My Car would stand by their word. And to me, that's what makes or breaks the deal. And then, I told them I really wanted to pay the policy in full. He said, "No. It would be best if you do month-to-month. That way, you can actually try us out. And if you don't like it, when you encounter your first problem, you can cancel, just not send your payment in and we'll cancel you out." He was on point. I've told a few people about Protect My Car. And anybody that runs into a situation where they need coverage on their vehicle, I will be speaking very highly about them.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you.

    Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingCoverageRefunds & Payouts

    Reviewed Dec. 22, 2019

    If the car breaks down, I want it protected so I got a service contract. The contract with Protect My Car was not what I expected. You pay them bimonthly, why would you have to pay for a claim? It should be already covered. But it's the best I can get right now. They're professional and they protect me. I only need to call them to save half. They did pay for my car but it seems like every time they gotta pay by check, it takes too long. It takes a whole month and that needs to be worked on. It's like they have to go to different departments and do this and that approval-wise. The shop is not going to let your car go even if you give them half. They want all that money before you even go get your car and pull it off the lot. I still have to pay for rental cars too. Other than those, everything else is excellent.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your thoughts on that matter and we will give it every consideration.

    Thank you again for choosing Protect My Car.

    Verified purchase
    Claims HandlingPrice

    Reviewed Dec. 22, 2019

    Protect My Car's offer was good and the price was affordable compared to the benefits I'm getting. I got American Auto Shield prior to this and Protect My Car has more better things like the oil change the roadside assistance. I'm not sure though if they would cover the engine and transmission. I have filed a claim before and it went okay. The whole thing that's connecting the tires was worn out and it was all replaced. My interactions with their reps were good. The only difference is that with my previous provider, I'd only pay a $100 deductible. With Protect My Car, I'd pay half of the quote, which is high. I would rather if they have a deductible but not half because that's too much. Sometimes because it's too much, I cannot afford it. That was what happened to me. It took me a long time to save up my part. But overall, my experience was good.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. Stop and consider how much a coverage plan would realistically cost if the plan had only a $100 deductible. For most folks with older, higher mileage vehicles, the cost of coverage would be too much for them, and they would have to pay the full repair bill and all maintenance costs out of pocket. The idea of this coverage is to cut repair costs by half, pay for recommended maintenance, provide roadside assistance and do all that for a small reasonable monthly premium. We hope the plan is working as well for you as it has for thousands of others.

    Thank you gain for your comments.

    Verified purchase
    Coverage

    Reviewed Dec. 22, 2019

    My vehicle had so many miles on it, and the only warranty that was available to me was Protect My Car. The guy that I spoke told me about the policy. I really liked the policy and the discounts. They handled the purchase pretty well. They're actually pretty nice. The fan belt of my van broke and it was having trouble. We took it to Pep Boys, and they’ve fixed it for us. The coverage was okay because if it wasn’t for Protect My Car I would have probably paid double or triple.

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    Protect My Car
    Response from Protect My Car

    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments.

    Verified purchase
    CoverageSales & Marketing

    Reviewed Dec. 21, 2019

    I needed to get some repair work done, and saw Protect My Car online. The sales reps were a little bit pushy, but not too bad. Also a lot of things weren’t covered. I thought it was kind of a bumper-to-bumper, where everything covered. They could also have a little more of a discount if you use a certain garage.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments and suggestions. We appreciate your choosing Protect My Car.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Dec. 21, 2019

    I chose Protect My Car as a mistake. I was calling Bank of America and I dialed its one number wrong, and Protect My Car answered my call. I started the conversation with a girl on Protect My Car and she told me all the goodies about the coverage. She convinced me that for $98 a month, it will protect my Escalade, and it was a good offer at that time. When I made my first claim, we had a misunderstanding and then I was gonna cancel. But somebody from customer service called me and they told me that they will handle my case personally. After all that, everything became very good.

    Protect My Car's service was okay. It’s gonna be a year on February since I've had it. I still worry about my 2005 car because I still have to pay the 50% deductible.They pay half and I pay half. So, if it’s a 2,000 thing, I still have to pay a 1,000. I’m 56 years old and I drive very carefully. But on things like a motor and it breaks down when you're driving, there’s nothing you can do. You just have to do what’s next so people would know. But I feel comfortable because at least I have an insurance to cover part of my breakage.

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    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Dec. 20, 2019

    They got in touch with me and they got me on a really good plan. To the best of my knowledge, they gave me a discount for being a student, and I appreciated that the payments were reasonable, which is around $70 a month and that they offered 50% as far as anything mechanical issues. It seems to work out. I drive a Ford, so I was having the fears of future problems, and it seemed like a good thing to go for.

    They strive for getting the best deals and finding mechanics that I'm getting the cheapest rates. When I had my first claim, I contacted Protect My Car prior to taking it to the mechanic because I didn't know what to expect and they said that I could just go in there, give the mechanic their number and my personal ID number and they would work it out. So I took my car in, and they had work done. The bill was a total of $1,100, and they covered half of that and I paid the other half. Having the warranty definitely brings ease to my personal well being.

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    Protect My Car
    Response from Protect My Car
    Thanks for those comments. We appreciate your taking your time to provide them. You are right, too. When that first big expensive repair happens, especially on a holiday or on vacation, and Protect My Car takes care of it for you that is when you know you made a wise choice to protect yourself and your budget. That is what gives you good peace of mind.

    Thank you again for those very encouraging comments.

    Verified purchase
    Customer Service

    Reviewed Dec. 20, 2019

    My car is a 2006 and I didn’t have any car warranty for a while. As I was looking through some papers one day, I thought of doing an extended protection plan. I did with Protect My Car and I've been with them for several years now. I had a water pump that was going out. The shift changer gear kept hanging up in park. Sometimes, it was really hard to get it going. It was leaking really bad. So, I contacted the dealership. I just took my paperwork in and the dealership did the claims process. They need to correspond directly with the Protect My Car people because they need to know that the work is being done by authorized people. So far, communication has been good. My car is still in the shop. They had to do some seals. My experience with Protect My Car has been good. I knew having an extended protection plan would be helpful when I have a problem.

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    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer Service

    Reviewed Dec. 19, 2019

    I read about Protect My Car and I said, "Let me try. You never can tell what works or not.” I had a good interaction with their rep. However, there were certain things that they did not explain properly. I've filed a claim for a transmission issue. They were able to help me but it was a little frustrating. They did not explain properly, especially the renting, that you have to go and rent your own car and then they will take care of it. They never did explain that the customer has to put out a certain amount. That was what I was unhappy with. I suggest they explain to the customers every detail especially when renting the car, what they expected, etc. Otherwise, I'm okay with the service.

    To get everything approved, it took me a couple of weeks, plus the back and forth of, "You have to do this." And one customer service tells you one thing and another customer service tells you another. That was not acceptable to me. But everything got straightened out and hopefully, it would not break again. Having a vehicle protection plan is very valuable. It's something that I would recommend to anyone, whether they have a new car or old car.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We do reimburse you for rental car expense while your vehicle is being repaired, but we do not rent the car for you. Although that is clear in the coverage booklet, we do regret that it was not made clear to you when you purchased the coverage.

    We are glad to have saved you so much money on the repair and we appreciate your choosing Protect My Car.

    Verified purchase
    Punctuality & SpeedRefunds & Payouts

    Reviewed Dec. 19, 2019

    My car had went down on me and I was looking at the warranties and I happened to see Protect My Car. Protect My Car has been okay so far. I got my car back in the shop now, and I was just getting my cooling system done. Before I was gonna put it in the shop to get my cooling system done, I had broken my axle. So, that made me really had to put it in the shop. When I got it in the shop, got with Protect My Car and I hooked up with the shop and they got to talking, I talked to Protect My Car again and they were like I had to pay a $967 deductible. I didn't understand because I’m paying them every month and I'm paying them out of the blue. I wasn’t expecting that. Protect My Car didn’t let me know ahead of time.

    What their rep told me was that was my half of the payment, on my half of the work, and they were taking care of the other half. When I had got my car fixed from them the first time, they paid for everything. But I ended up paying for stuff that the shop had came up with and extra little things that they had found, so I had to come out of my pocket on that part. I understood that. But then when I put my car in the shop again on this one, they hit me with a 900 something dollars. It wasn’t clear. Protect My Car let me know, and I didn’t tell them I was unaware of it. I was like, “This is just unexpected right now.” I was waiting on them to get back with me to let me know when the guy can start on my car at the shop. And the only way he can start on it was I had to pay that $900 deductible first.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We are sorry you had any confusion regarding your coverage. As explained when you got the coverage, and as clearly defined in the coverage booklet, your coverage includes a fifty percent deductible. That means your repair costs are cut in half. On your last repair, though, the shop you chose to use originally quoted you $2,407.00 for the repair. Protect My car got that estimate reduced to $1,934.00, which is why your 50% portion of the repair came to $967.00. So the coverage actually saved you over $1,440.00, on just this one repair.

    We are glad tat the coverage worked so well for you.

    Thank you again for your comments.

    Verified purchase
    Coverage

    Reviewed Dec. 18, 2019

    Protect My Car covered older cars. I had it twice. Their reps were friendly, and they explained everything down to a T, so they made me feel comfortable about getting it. I had a claim and I took my car to a shop and I just gave them the number of the claims. The shop called Protect My Car and then I didn’t really have to do too much more after that. The only thing is they had my car for about a month, and a rental would have been nice. Besides that, everything was pretty cool and smooth. There were no issues with the payments.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and glad we saved you so much money. That’s what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car. By the way, we do reimburse rental car expense so give us a call about that when you get a chance and we'll help you out there, too.
    Please call us anytime you have any questions or if there is anything else we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPunctuality & Speed

    Reviewed Dec. 18, 2019

    I’ve been pretty pleased with the service of Protect My Car. The initial time was wonderful. I thought I was covered, and everything was gonna be great. Then when I had the first claim the submission part wasn't too bad. I took the car to the dealer, and the dealer called and explained to Protect My Car what was wrong with the car. They only paid for part of it. A bearing needed to be replaced in the car, and they said they couldn’t pay for the bearing because it’s part of the flap wheel, which made no sense to me whatsoever. And I’m still a little pissed. I had to pay for it out-of-pocket. The initial sale was that it covers all drivetrain components. And this was a drivetrain component, and it was not covered. I still have the warranty. I still plan to call them if I need it. But I am kind of leery.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. Just so you'll know, the shop wanted to replace the housing, which was not covered under the contract. The remaining drive train components were all covered and this one repair saved you over $2,500. We are gald the coverage was able to help so much with this repair and we thank you for choosing Protect My Car.

    Verified purchase
    Customer Service

    Reviewed Dec. 17, 2019

    When I called into my bank and was about to do a transaction, I was told that there was a promotion. I thought I might as well get it anyway because if Protect My Car was gonna pay half, then it was gonna be way cheaper in my pocket, so I could save money as well. But when I called in and I asked if they had a list of mechanics that they preferred, they said no.

    I live in Rochester, New York and a lot of mechanics like to do scams. I would like for Protect My Car to get some type of review on companies and actually prefer a company for customers. Sometimes, when I go into these mechanics, being a lot of them try to cheat me out of my money, but I have a brother that knows the prices and the work It's like two different people would be getting cheated. Let's say the mechanic said that the cost was $1,000. Protect My Car is gonna pay five and I'm gonna pay five, so we both would lose money. Also, when I tell a lot of mechanics that I have Protect My Car, they try to make the bill go skyrocket. I tell them no and go somewhere else. I ended up going strictly into the dealership so if the car is made by Chrysler, I'm gonna go to Chrysler. All in all, my Protect My Car experience has been good.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. To answer your question, we do not tell customers which shop to use. As long as it is licensed repair shop, the customer is free to choose. We also take great care to make sure our customers are not paying for unnecessary repair work. We have an our professional adjusters review the shops estimate to make sure the right repairs are being done and that the repairs are done correctly. We'll even send an independent adjuster out to the shop to review the vehicle and the repairs first hand. Having a professional adjuster review the shops repairs is another way of giving our customers great peace of mind.

    Thanks again for your comments and thank you for choosing Protect My Car.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePunctuality & Speed

    Reviewed Dec. 17, 2019

    Protect My Car is a great company. They have taken care of me from the day of the reception and looked for the best option for my situation. They covered it when I had problems with the car, and if they couldn't cover it, at least they cover the basic necessity of towing. So, that was a great blessing. And if I'm doing a claim, it's easy. If the car company, like the person who is fixing my car is doing it, they don't like waiting and then they don't have patience, so it really would fall back on me. But I don't mind doing it. Everybody that I dealt with is always professional. Even in my frustration, which happened one time, they were always professional. They made sure I understood everything. I love them and I really recommend them to anybody who has an older car. I plan to add another car after I make my initial payment that I owe for this month and next month.

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    Protect My Car
    Response from Protect My Car

    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.

    Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed Dec. 16, 2019

    Protect My Car gave me better options. I called them and their reps tried to help me with the best package that they had available for my car. I used my warranty when there was an issue with my master cylinder. The claim went pretty well but the process wasn't as easy. The dealership had to contact Protect My Car then they had to contact me and ask permission to protect my auto so that they could proceed with the fixing.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We do believe in keeping our customers updated all the way through the repair process. Although we treat it as our vehicle, we understand its your vehicle and you want to know whats going on every step of the way.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceTech

    Reviewed Dec. 16, 2019

    Having a service contract is the smart thing to do. I had an auto warranty with my dealership but they ripped me off. I then went with Protect My Car. They were very informative. A lot of things slipped my mind after the conversation with the specialist, but after finding my pamphlet, I saw that I can get breaks and everything done except for tires. I had my vehicle taken in and get it checked out already. The steering rack of the car was something they looked at. I called them there because I wanted them to call me back because they did not get everything. Something was left out, because I feel it in my car. Overall, the Protect My Car's service was great.

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    Protect My Car
    Response from Protect My Car

    Thank you for your review. We appreciate your comments. If you feel the shop did not complete the repair properly, take back to the shop, or to another shop and have them call our claims administrator. We will be happy to help.

    Thank again for your comments and thank you for being a valued customer of Protect My Car.

    Verified purchase
    TechPunctuality & Speed

    Reviewed Dec. 15, 2019

    I had a great experience with Protect My Car. Their reps were very helpful. They explained the benefits to me very well. I had a compressor that went out of my car. I took it to where I always have taken my car over the years, to Firestone, and things went perfectly. I had no problems whatsoever. They gave me a rental car for the time they had my car. They fixed my car and turned the rental car in. They actually had a extra day on me stating that I had to pay for it but they didn’t know they granted me that day, because it happened to be over a weekend. And when nobody was open on Sundays and they weren’t getting the parts, so they had to put that on Monday. I like Protect My Car mostly because they’re prompt and on time. I didn’t have to sit around and wait on them to decide. I told my friends about my experience and how prompt it was. And they know me, I’m a hard person to please.

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    Protect My Car
    Response from Protect My Car

    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you.

    Thank you again for your very encouraging comments.

    Verified purchase
    Customer Service

    Reviewed Dec. 15, 2019

    I wanted to be on the safe side and decided to get an insurance coverage because my vehicle is a used car. Protect My Car called me and it sounded good. Their customer service handled questions and concerns well, that was why I went ahead and got it. They, nevertheless, could have given me another 10% off. I wish it would have been at least a better percentage to be paid, but, overall, I think it would help.

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    Protect My Car
    Response from Protect My Car

    Thank you once again for providing your experience with Protect My Car. We appreciate that very much We know you will find us attentive to your needs and the coverage will save you a terrific amount of money. That is what good coverage is supposed to do.

    Verified purchase
    Claims HandlingCoverageSales & MarketingPricePunctuality & Speed

    Reviewed Dec. 14, 2019

    Protect My Car was great, but it was not so great when I did two claims. They didn't deny my claim, but they gave me a hard time approving my claim because they said I got an aftermarket intake. When they tried to deny my claim, I told them to let me argue my statement about the airflow and a catch can. They apparently listened to what I said and did their own research and understood that a aftermarket filter is better than a stock filter, and a catch cannot hurt the car and it only helps the car. I give them credit on those things. I didn’t have to pull the Mechanic Act from 1776 that they can’t deny my claim for aftermarket parts and they can prove that aftermarket part is what’s causing damage.

    They agreed to pay for the warranty but I didn't realize that it was only a $10,000 warranty. After $10,000, it’s over and done with. My truck is worth 14,000, and it is only going up in value because it’s a rare vehicle. So I don’t know what was gonna happen with that because there ain’t no sense to me to keep paying for something that I can’t use. Other than that, it’s been okay.

    Their advertisement says they cover some more stuff than other people cover. But they didn’t cover window motor and the heater coil, and those are things that a lot of people don’t know to look at. Being a car guy, that’s just something I know. Their prices were reasonable. But I still don’t understand the $10,000. Another thing was that the first time I had a problem with my engine, Protect My Car told the shop to rebuild the top, and I told them that it didn't make sense. I didn't know why they didn’t put a engine in it anyway. They wasted $4,000 of my warranty on rebuilding the top of the engine. And then a week later, I needed a whole new engine. But they didn’t have enough money to buy me the right engine, so I had to settle for a lesser engine than a GM, and it was a remanufactured engine, and they would only pay $6,000. They couldn’t find the engine for my truck, so I had to find it.

    If they listened to me the first time, we wouldn’t had two claims. There would only been one claim and they would probably got it done under $10,000. So now, my policy only got maybe $100 or $200 left. I got a new engine and I got another four and a half years left on my policy. Four and a half years times $80, they would get at least $5,000 back out of me. I quit paying the policy this month and they ain’t gonna get more money out of me. Whoever the upper management with this company is really not thinking.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It does go to show that we do listen to our customers and will assist each customer on an individual basis. we are glad to have been able to help you with that repair.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Dec. 14, 2019

    The garage took care of the claims process with Protect My Car. They did an oil change and they had an engine repaired. And then, just recently was a transmission. So far, the Protect My Car coverage seems okay as far as the claiming. But they cover only 50% of the job. You still end up paying half of it. Sometimes, the bill is $3,000 and then, you have a coverage paying $3000 of that warranty, and I still have to pay half of the damages. That’s the only down part about it. The coverage that I had in the past covered everything including rental. That was when you had less mileage. But I guess it was due to the mileage. Other than that, my experience was okay. I just don’t like the 50% thing.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We completely understand. As vehicles get older and have higher mileage, it is almost impossible to qualify the vehicle for coverage. That is why we began offering the ambassador program. It helps folks with older, higher mileage vehicles that are unable to get help any where else. By reducing repair costs by half, we help a lot of people that could not otherwise afford the repair costs. That allows us to keep the monthly premiums very low. That is something most people on a tight budget really appreciate about the program.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed Dec. 13, 2019

    My experience with Protect My Car has been cool, but I gotta take my car back to the dealership. What happened was, a light came on and it said something about the wheels. The picture it showed was all four wheels. Something was wrong with it and it was shaking. When I took it in, the shop gave me a loaner. They fixed the part that they were supposed to fix, then the recall was on, then they fixed the part that it was initially there for. They were supposed to be trying to negotiate something with Protect My Car for the spoiler in the back, but when the shop called me, they said that Protect My Car don’t cover that. I just said that I’d get that fixed on my own later on down the line. I had the car for two days. I had my car sitting and it was warming up, and the same lights came back on.

    I called it up to take it to the dealership and the Protect My Car rep said, “All right, send me a picture of the light that’s coming on,” and I did that. She said, “How far have you went?” I said that I haven't gone too far because I only had the car for two days. But this weekend, I'd be driving more. Yesterday, when I was at a relative’s house for our Christmas, I have my car warming up and the lights came on again. And when I started to drive, it was driving rough, and another light came on. It still has something to do with the wheels stuff and it said failure. So, I took a picture of it. I called the shop this morning and they said, "The earliest we can get you in is Tuesday morning, so we can give you a loaner. But if you bring it in right now, we ain’t got no loaner for you.” I said, “All right.” I’m leaving this weekend anyway and I‘m leaving in another car with somebody else. So, I'd leave my car parked for the weekend until Tuesday when I drop it off.

    Overall, the claim process has been easy. It’s just me trying to communicate with both people because at first the shop said they were calling Protect My Car and they weren't answering. I was even calling them and it was not going through for days. But they said something was going on with their phone lines, then they wound up getting in contact with each other and it worked out.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. remember, we are here to help. If you are still having a problem with the vehicle, take it to the shop and have the shop call the claims administrator. We will give an honest appraisal of the situation. That is all part of doing the best job for each customer.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Dec. 13, 2019

    Protect My Car gave me multiple phone call, every single day at the same time. They explained to me what they did and figured I would give it a shot. They were very informative and kinda calmed me down a little bit because I was already mad as they've been calling for a week straight before I finally got to answer to see what it was. Their coverage was cut and dry, plain and simple.

    There was a time they got my vehicle into a shop and I got my transmission replaced. The claim went good. But if the adjuster have not mixed up my pictures I wouldn't had to spend over a month without a vehicle. They were calling him about I having a roll cage and how high it was lifted and all that when my vehicle is a truck Liberty. So that delayed my vehicle repair for at least two weeks. But other than that, it was all right. I was satisfied.

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    Protect My Car
    Response from Protect My Car
    Thank you for post. We appreciate hearing about your experience. We do regret the delay in the repair time, but we are glad the coverage was able to save you so much money.

    Thank you for choosing Protect My Car.

    Verified purchase
    Claims Handling

    Reviewed Dec. 13, 2019

    The car was overheating and filed a claim with Protect My Car. The money part was fine. I paid my half, and they paid the other half. I thought they were a fake company, so I really was appreciative. I called a bunch of warranty companies. One of them I had already got robbed. But Protect My Car was good, and I'm gonna stay with them.

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    Protect My Car
    Response from Protect My Car
    Thanks for those comments. We appreciate your taking your time to provide them. You are right, too. When that first big expensive repair happens, and Protect My Car takes care of it for you, that is when you know you made a wise choice to protect yourself and your budget. That is what gives you good peace of mind.

    Thank you again for those very encouraging comments.

    Verified purchase
    Price

    Reviewed Dec. 12, 2019

    Getting a car fixed nowadays is very expensive, but having Protect My Car gives me some sense of security. But it's not a lot of security because if something happens where my car needs to be repaired, it's still gonna cost me some out-of-pocket expenses, especially if there's a high deductible on it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those comments. We do appreciate your choosing Protect My Car and we know you'll save a ton of money with the benefits provided by your coverage.

    Thanks again for your comments.

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Dec. 12, 2019

    My truck was getting older and I wanted to have some protection on it, so decided to get Protect My Car. Their guys are good, but it always takes forever for me to get my vehicle back every time it goes to the shop. My truck has been in the shop for two or three months now and I still haven’t gotten it back. I had a bad PCM and Protect My Car haven’t even ordered it yet at the mechanic shop. And it was between the shop getting whatever part Protect My Car wanted, versus what’s affordable.

    It’s been in the shop before because my truck blew its engine. The engine that Protect My Car picked that they told the shop that they had to buy, ended up costing the exact same as the ending that they had wanted. But the one that they had wanted was a completely refurbished, everything was replaced, water pump and everything. But the one that Protect My Car had them go with, they had to swap over a bunch of parts from my old engine. So it ended up costing the same, labor-wise. It’s like labor brought the price up to what the other actually cost. I know that it’s within the paperwork of the truck at this point. Since I’m still having issues with the truck, Protect My Car told me if it has anything to do with the engine being swapped, it has to go back to that shop, which makes sense because of the whole warranty.

    I usually call to try to figure out what’s going on between Protect My Car and the shop. Their reps help with what they're able to and they explain how they can. When my truck first went to the shop and I was having problems with getting it back, the shop was saying that Protect My Car reps were not answering their phone calls. And then, Protect My Car reps were saying that the shop wasn't calling them. Me being a third person between the two, that was a pain for me because both sides were saying that it wasn’t their fault. And I couldn’t personally tell exactly whose fault it really was because, for all I know, the shop wasn’t even calling Protect My Car.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate that you needed a lot of help with your vehicle and we have, and will, do everything we can to make the repair get done to your satisfaction.

    Thank you for your comments and thank you for choosing Protect My Car.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Dec. 12, 2019

    I never thought about having a protection plan, but since I got it, it’s wonderful because I can’t afford an engine. The engine for a car is like $4,000 to $8,000. I might as well just go ahead and buy a new car. I love Protect My Car. They really helped. They're nice and my experience with them was very good. My payment a month is reasonable, and their customer service is wonderful. I had got an engine put in my car and they were really helpful with that and with the people that I was with. I also had a claim the other day, but I have to get my part of the money up. I need a lower control arm for my car and a wheel alignment. I want to get a wheel alignment and they said I couldn't get it because I need a lower arm control. So, when the people called my claim in, they said the total is $517 for the job. But I have to pay 50%, and Protect My Car will pay the other 50%.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much. Folks with older, higher mileage vehicles find it almost impossible to get qualified for coverage with most companies. Protect My Car is always happy to help. This coverage saves you half on your repair costs, provides towing, roadside assistance and even pays for oil changes and tire rotations, all at an affordable monthly premium.

    Thank you for choosing Protect My Car. We are sure you are going to save a tone of money with this coverage.

    Verified purchase
    Claims Handling

    Reviewed Dec. 11, 2019

    I love Protect My Car. They're the only aftermarket warranty company that I’ve used that actually works. I’ve had at least three different companies and this is the only one that actually does what they say they're gonna do. The other ones just took premiums and never honor a claim. One time I got my tires rotated and they broke a ball joint. And then I had to pay for them breaking it and Protect My Car paid half. And then CarShield or somebody was like, “Oh, we got a better plan for you.” So I cancelled and then I switched over and they just took my premiums. But I’m now back with Protect My Car and they're the only ones I trust. Whenever I speak with them they're always very professional, very courteous and very pleasant to work with. They got great staff. I recommended them to a friend, and she got a policy this month.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. It is very important to everyone here at Protect My Car that we provide the most professional service possible. We want to end each day knowing we have helped a lot of people with vehicle problems that could have ruined not just their day but their budget for months to come. It means a lot to get comments from our policyholders that let us know we are doing just that. Thank you.

    Verified purchase
    Customer ServicePrice

    Reviewed Dec. 11, 2019

    Protect My Car has been really good to me. Every time I have a car repair issue, they go beyond and fix it with no problems at all. And it's a good value, cheap payments, and I like being with them overall. When I have a claim, the dealership would call them, let them know what the repair needs are, and then I talk with them also and get it all set up. The customer service is very good when I speak to them. So, I'm really glad I went with it and chose them since having the service plan makes me feel so much better protected. I've also already recommended them to quite a bit of people and talked about how cheap the plan is to what my cost is and how cheap the monthly payments are. I have no issues with them and they are a really good company to go with and highly recommend for car repairs also.

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    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingCoverageRefunds & Payouts

    Reviewed Dec. 10, 2019

    I put a warranty on my car so in case something goes wrong, I can get it fixed. Protect My Car's rep was very good. I was very appreciative. I had to file a claim when I had to get my heat fixed. It went very well. The repair didn't take any time at all. The mechanic I went to gave an estimation that I need. He got in touch with Protect My Car, and they took care of the situation. The only problem I had was when I had locked my keys in my car one day last month. I called Protect My Car, and they gave me such a runaround. I was talking to an answering machine in the first place. And then, they told me to call a number. They were gonna connect me with the first people I called, and then they said, "You have to call these people."

    I kept going back and forth. When I spoke to a live person, they told me that they do not have my number on file. I was already frustrated because I locked my keys in the car. Then they never got me to the right person. I had to find me some help to get done with my car. So I had to come out of pocket with the tow people which shouldn't have been because I have coverage that goes through Protect My Car. I never got anybody to come and get me, take me home to get my extra set of keys, and bring me back to my car to get the keys out. I thought they were supposed to be helping me out. Still, Protect My Car is the bomb. The quality of service I've been getting so far has been excellent.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We do regret the run-around with the roadside assistance. We have made some changes in the service companies we are now using that will help eliminate those problems.

    We do thank you for choosing Protect My Car.

    Verified purchase
    Customer ServicePrice

    Reviewed Dec. 10, 2019

    I'm having a very good experience with Protect My Car. I was trying to make a phone call to some other warranty when I saw Protect My Car somewhere along the line. I talked to them and they told me about what they could do. I spoke to a lady on the phone who sounded very honest and sounded like they would really help me if I had a problem. She made it sound good, so I signed up with them.

    I have filed a claim when I lost my key. I took my '89 Corvette to the shop and I got a hold of them. Other than I had to pay half of the charge, it was very good. The customer service was great and I didn't have any problems with them. They sounded like they would help me, and they took care of it. So having this protection plan, I tell everybody about it and that Protect My Car is the best thing to get for your car. In case something happens, they take care of you. Even if it's really having problems, then they would even help you with a rent a-car. Also, that's gonna happen sooner or later, so you better go jump on the train.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We could not have said it better ourselves. It really is a team effort here to make sure the coverage is hassle free for policyholders. It is comments like yours that let us know we are doing just that. That really makes our day.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for those great comments.

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Dec. 9, 2019

    Protect My Car had someone call. Usually I don’t accept those calls, but I did that day. They began to tell me about the coverage, and the price was right. I thought, “Can I lose?” And then it wasn’t a month until the axle in our car broke. I told the dealership, “I have this insurance but I don't know if they'll pay this.” Most places, you have to wait a month or something like that. I said, “But you can call them and see.” He called them and they said it was covered and it's been replaced. They covered like half of it. That was okay with me because I felt bad claiming something so quick. Our transmission messed up, but it’s still covered under Nissan, so we had both things fixed at the same time. They did a real good job with Protect My Car. The mechanic was the one to call Protect My Car. I'm very satisfied.

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    Protect My Car
    Response from Protect My Car
    Thanks for those comments. We appreciate your taking your time to provide them. Please don't feel bad about filing a claim, even after having the coverage for a short time. The whole point is that you never know when that first big expensive repair will happen. Having coverage that allows Protect My Car to take care of it for you not only saves you a ton of money but lets you know you made a wise choice to protect yourself and your budget. That is what gives you good peace of mind.

    Thank you again for those very encouraging comments, and thank you for choosing Protect My Car.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Dec. 9, 2019

    I had dealt with Protect My Car before and not too long after that, I got them. I understood everything the rep was saying. I called in a claim, they verified it through a mechanic and it went pretty smooth. The first time, I had a valve cover gasket. On my Audi, I’ve had an oil leak and they’re fixing that now. They were able to cover 50% of it.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. As you may know, most older, high mileage cars simply do not qualify for any coverage with most companies. Obviously, those are the vehicles that are most likely to suffer a mechanical breakdown. Our Ambassador policies were created with just those vehicles in mind. The coverage provides a wide variety of benefits including free oil changes, tire rotations and a reduction of 50% in repair costs, and all for a low monthly premium.
    We are happy to have helped you with your repairs and look forward to doing so again when you need us.

    Thanks again for your comments.

    Verified purchase
    Customer ServicePrice

    Reviewed Dec. 8, 2019

    The reps that I spoke with from Protect My Car were really good. They're always really professional when I talked to them. At one time, I called and I talked to a gentleman, and he was really sweet and cool. At first, I wasn’t sure what I was gonna go with, and when I called and talked to Lee, she helped me out quite a bit. I got my car it worked on and the place that fixed it did all the talking to Protect My Car. The mechanic did fix my issue. With what the issue was, it was kind of expensive of a fix, but I didn’t pay. I only paid the co-pay. It was only 100 bucks. It was great service. So far, everything is going pretty good with Protect My Car. It's working.

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    Protect My Car
    Response from Protect My Car

    Great comments, and we thank you for providing them. Good peace of mind is what this coverage is all about. We are very happy to have been able to help you with the repair to your vehicle. It really makes sense to protect yourself against these very expensive repairs. The best part is, we are here to help you the next time you need us as well. Thanks again for your comments. Please let us know if you have any questions or if there is anything we can do to help.

    Verified purchase
    Customer ServiceTechPriceRefunds & Payouts

    Reviewed Dec. 8, 2019

    I had a transmission replaced in my truck back in August, and Protect My Car handled it very well. I still had to end up paying half of the cost of it. That’s part of the deal overall that I pay half the cost of everything. But the only thing I was a bit concerned about was because I ended up having to pay for a rental out-of-pocket, and I thought part of the agreement was to reimburse me for that. It cost me a good bit of money. I also thought once they get a notification that a vehicle is in the shop they get to speak to the servicing dealership or repair facility. I would think they would ask right then and there if there was a rental car associated with the customer having transportation until the vehicle was fixed. I had asked about it but I never really got any real answer or any return phone calls when I have spoken to the representative. But they were pretty good with calling me back in regards to getting the truck fixed. They were pretty good for the most part.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We regret that you had an issue with the rental car reimbursement benefits. We will be in touch to help you with that. Basically, the coverage reimburses you for rental car expenses you incur when your car is in the shop for repairs.

    We are glad the coverage saved you so much on the repair cost. Thank you again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed Dec. 7, 2019

    I was online, reading on my phone, going over certain things for cars, and I happened to have ran upon Protect My Car, and I liked it. I went through four or five other companies and Protect My Car was affordable and they had a lot of things that were helpful. The specialist I dealt with was very good. The claims process on my fuel pump and broken belt was quick and detailed. Communication was open between both parties and myself, which makes three parties. So, all parties involved had an understanding on what was going on and what work was done.

    When I went to a person that serviced the vehicle, we had to make a phone call and Protect My Car's customer service was very good. It took less than a day for my car to get fixed. Since having my extended vehicle protection plan, I have had more sense of security. I have the ability to know that if I have a problem, I will be helped at any moment. The quality of this company's service is excellent -- you can't go wrong. I already told some friends to them.

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    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    Claims HandlingCoverageRefunds & Payouts

    Reviewed Dec. 7, 2019

    I was purchasing a BMW, so I wanted to make sure that I had something “just in case”. I looked Protect My Car up and it was the first one I saw and I talked to, and that’s who we went with. My experience has been okay. Their reps were always good. There was only one time that we kinda had a disagreement. I had coverage on my wife’s car and on my car, and somehow, her car had stopped three times and she kinda needed a tow. And they weren’t specific at first like they said that she had three tows and I had three tows a year, but they never told us that a tire change was a tow. My wife needed a jump and they considered that as a tow. And so that happened three times with her. I used it twice and I paid out of pocket, and they wanted the receipt to send the money. The first time, they did. But the second time, they wouldn’t do it because they said that my wife’s car had used it.

    I told them, “Well, that has nothing to do with me. You should’ve charged her then, plus you should’ve let her know that the other two things was considered a tow. ‘Cause she still thought that she had a couple of tows left when she didn’t.” The situation was long and drawn out. There were two reimbursements. One was $65 and the other was like $110, and they sent the $65, but I never received the $110.

    They just worked on my car not too long ago. I don’t feel like they did the best of jobs because I still have certain issues with it. But I did bring it back a few times and they did try to fix the issue, but it’s not working. Other than that filing a claim with Protect My Car has been wonderful. They cover a lot of the things that need to be covered. They have been really good. Everything always ran smoothly.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. we regret that there was any confusion regarding roadside assistance. We will be in touch to make sure you have the complete information you need.

    We do appreciate your choosing Protect My Car. We know the coverage will save you a ton of money and give you great peace of mind.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Dec. 6, 2019

    If I have the discipline to set that money aside every month, I'd be paying more for repairs than Protect My Car does. We had a recent claim and for what they covered, I don't think it's worth the 97 bucks a month. They only covered a couple hundred out of like 1,500. And as old as my husband's truck is, I really don’t think it's worth it anymore.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We completely understand. For most folks with older, high mileage vehicles, breakdowns happen much more often than you'd like. Setting money aside each month might cover one repair, but only if the breakdown happens after you have saved enough to cover the cost. Setting aside a small monthly amount and applying it to the premium means you don't have to worry whether you have saved enough to handle a big repair.

    You know your vehicle and your budget better than anyone. If we can help you with the cost of the coverage or offer any other help, please do not hesitate to let us know. We are here to help.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Dec. 6, 2019

    Getting a service contract for my vehicle was something that I never even imagined doing. I was on the phone and one of Protect My Car's representatives was professional enough and was able to give me a verbal in-depth consultation over the phone, giving me enough confidence to believe that it was worth trying. He was well-knowledgeable of the service, and had given me as much intellect as I was not really mentally prepared in getting so much knowledge about a service I never tried. The monthly payment was within my budget.

    I had to get some work done to my vehicle. My horn stopped properly functioning, and I had a issue with my key switch cylinder. I had a problem with using the key in opening up the door. I had to use my alarm key fob. I filed a claim, and the claim was taken care of as promised according to their agreement. You pay partial and they pay the remaining balance. I know that there was no additional problem afterward me paying my part. I have no regret from becoming a customer. I pay my monthly premium, but it's something that I gotta spend for the unexpected.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.
    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingRefunds & Payouts

    Reviewed Dec. 5, 2019

    Everything went fine with my most recent claim. I just wish they paid for it all instead of part of it.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We completely understand. We hope you can appreciate, though, that older vehicles with over 150,000 miles generally do not qualify for coverage with most companies. Protect my car is happy to help those vehicle owners with coverage that provides half off on repair costs, provides free oil changes, towing and retail car benefits and much more, all for a low monthly premium.

    Thank you for choosing Protect My Car

    Verified purchase
    Claims Handling

    Reviewed Dec. 5, 2019

    I checked around and then I talked to one of the representatives who was very impressive. He explained a lot of the benefits to me, and it seemed like a no-brainer. I had spoken with them before and they have been very helpful. Every issue that I had, they walked me through it. The last time I had an auto claim, it took less than 20 minutes.

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    Protect My Car
    Response from Protect My Car

    Thank you very much for those great comments. We really appreciate them very much. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service. That’s what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your terrific comments.

    Verified purchase
    Claims Handling

    Reviewed Dec. 4, 2019

    The company I have now where I bought my car from offered their kind, the I went online and decided to go the whole opposite side by choosing Protect My Car. They said they will take care of a lot of the maintenance plan, and that I didn't have to worry about it. If I break down, they are there for me and I feel secure with it. I made a claim with my fly clutch on my Blazer, and they took care of it well. My extended warranty is for four years. We are happy.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for your comments.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.
    We are happy to have helped you with that repair and are very glad the policy helped you so much.

    Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed Dec. 4, 2019

    When I did some research, I found that Protect My Car had a military discount and the reps did very well. They explained everything, but they forgot a couple of things. Every time I would call, I would get a different person and I don’t like that. Having Protect My Car helps, but the assembly-line approach is frustrating and it slowed down the process when I was dealing with my account trying to get my repairs. There should at least be notes on the account, so that if I call and talk to a different person, that person can see the previous conversation and the hot points of it. I had a couple of issues when I filed my claim because I dealt with so many different people. It delayed things for three days. Also, the part that I got put in is not working anymore (a couple of weeks after I got it replaced). I have to send it back, and let the dealership look at it then they have to reach out to Protect My Car again to get the part replaced.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate your input. One reason we do not assign one individual to each customer is to allow any agent who is free to handle the next call that comes in. Agents do note each conversation in the file so the next agent can pick up on the issues without any delay. We regret that the procedure, which works so well most of the time, did not do so well in your case.

    Thank you again for your comments.

    Verified purchase
    Claims HandlingTechRefunds & Payouts

    Reviewed Dec. 3, 2019

    I read a post online and Protect My Car was cheaper. I purchased a warranty from them and everything was good in how they handled my problems in my claims. I got an alternator at one point and they paid a portion of it. It wasn't that much but it was good. And it was the place where I took it that dealt with Protect My Car. Then I also had my transmission done, but they gave me a hard time with that one! They wanted me to go through the dealer but I didn't wanna pay that much money to do that. The place I was taking it to gave me a good deal, but it was already for a year warranty. The Protect My Car people wanted me to do 5 years, but I was not keeping the car for that long and I only wanted to do a whole 12 months since I was gonna get a new car in the summer. In the end, they paid for most of the portion, almost a split even. That was the only one that had me a problem but everything else was fine.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that you felt the coverage did not meet your needs, but we are glad that the coverage saved you so much on the repair.

    Thank you again for your comments.

    Verified purchase
    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed Dec. 2, 2019

    I have an older vehicle and I felt like a service contract would be a good help if I had to pay all of my repairs. The Protect My Car rep went over a lot of things about the policy and the procedures on how to get claims. They were very knowledgeable on the subject and confident. And they were passionate about delivering. When I filed a claim for a radiator, I thought when you called and sent the claim, they’d just go ahead and get everything done at once. But I had to call them, and then they had to put an extra hour on there to call back and make sure that everything was right. It was a slow and long process of paperwork. I was without a vehicle for about three hours, but it was taken care of. The service contract is a great deal and I like it so much. I drive normally now because I know I’m protected.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. The claims process is usually a very quick and easy process, but sometimes the shops that customers choose to use attempt to increase the cost with unnecessary repairs, or overcharge for the right repair. We work for you, not the shop, so fixing those issues can take longer. We regret the additional time it took the shop to complete the repair, but we are very glad the coverage saved you so much money.

    Thank you for choosing Protect My Car.

    Verified purchase
    Claims HandlingCoverageRefunds & Payouts

    Reviewed Dec. 2, 2019

    My first claim with Protect My Car was a horrible experience. I took my car in a shop and I went without a car for almost 3 weeks. I had to rent a car and I paid for it out of pocket. They were supposed to reimburse me for a week or a couple days, which never happened. My car was in the shop for gasket and tune-up work. I thought tune-up work was a maintenance thing that was required to have for the car, so that was supposed to be paid for but they didn’t pay for that. I paid almost $3,500 for my car and they didn’t cover hardly anything. Also, the representatives I spoke with were very not helpful.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that you were unaware of the coverage on your vehicle. The coverage reduces the cost of mechanical breakdowns by 50%. Mechanical breakdowns do not include wear and tear items (like tires, light bulbs and windshield wipers). The coverage does pay for your oil changes, but does not cover other regular maintenance (like tune-ups, fluid replacements or similar maintenance items).

    If you ever have any questions about the coverage, please just give us a call. Although the coverage is clearly and completely explained in your policy booklet, we are here to help. Please don't hesitate to call if we can answer your questions.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & Payouts

    Reviewed Dec. 1, 2019

    One day, I was on the phone calling somewhere and I have to click over and Protect My Car was on the phone. I talked to a young lady and a manager. They said, “You pay such and such and they help your car. We’ll fix it.” Finally, I talked to the manager, who said the same thing. I said okay and I sent them a $50 deposit. Then they charge $80 a month. Two months later, my car broke down. I called them and they kept their word and fixed it. I paid my half and got my help. I wouldn’t trade Protect My Car for anything else.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you so very much for your comments.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Coverage

    Reviewed Dec. 1, 2019

    I was calling for something else and it directed me to Protect My Car. I went on and listened to what the rep had to say and I accepted it. Whoever I spoke with was convincing, but I also knew I needed the warranty for the older vehicle that I had since my warranty had already lapsed on it. Then, the vehicle needed some work done on it before I could really drive it. So, I took it to the dealership and Protect My Car paid half of everything except for one. That one item was the biggest item and they didn't cover it. Still, the quality of the service has been very good and I had a great experience.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and we look forward to helping you in the future when you need help.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    CoverageTechPricePunctuality & SpeedRefunds & Payouts

    Reviewed Nov. 30, 2019

    There are a couple of different issues going on, and I'm mostly satisfied with my experience with Protect My Car. But I had a little bit of trouble with getting service for my 3500 dually. It weighs a lot, so not everybody can handle a vehicle that big. I had a garage picked out, and then it took a long time to get the service scheduled for my truck. But they ended up firing my truck and saying they didn't wanna work on my dually. They would work on my other vehicles, but not the one that my insurance policy is on. They said it was just too much trouble.

    They were so dragging their heels about getting it in. And I could get over to Pep Boys in Frederick, and while it was there they came up with an estimated bill for the work that needed done as $3,000 plus. And they haven't even got one of the parts in yet. So I went home with it and they were waiting to hear on that other car. On the way home, I went through a dealership and found out that I'm probably not gonna get that part. I ended up not being able to get that particular issue repaired on my truck. It's a heater panel, air conditioner control panel and an electrical issue that's gonna require some electrical tracing of the wiring to find out if this wiring is bad or the panel is bad.

    But the panel is available from Advance Auto. They have six of them in stock. AutoZone also has that part. So, it's not an issue of the parts not available. It's an issue of they don't want to buy parts from AutoZone or Advance Auto. They wanna use dealer parts. So, now, the other half of that Pep Boys issue, I ended up taking it back to them for them to do the other work after Protect My Car tossed them out of doing as much work as they were planning on doing on my truck. The work only came to $800, and I ended up having to pay only $405.

    So they could improve in how they handle getting the service because I lost my garage that's closest to me for my truck service. But that's not a big issue for me because I'm moving 1,000 miles away from here and this truck is moving me, and it's not gonna be here to be serviced by them anyway. So, I need to find a mechanic out there that is used to dealing with Protect My Car. Now, the issue of the written estimate seems to be a problem for some mechanics. They don't want to provide a written estimate.

    I've never done this before, so this was an experiment. I got that truck knowing it would need repair, and I repaired the issues at the time of purchase, before I put it on the road. I spent about $2,500 of work into that truck. There might be an injector issue down the road, and that's an expensive job. So I thought I'd give Protect My Car a try and see how it worked out for me. And if it worked out for me, I would tell my kids they should do this too. They paid all of my repair expenses, and I didn't have any issues with getting it done timely. I didn't have any issues with losing mechanics off of it because they didn't wanna work with Protect My Car.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. It is certainly regretful that the shop you chose to use would not work on your vehicle. If we can help you locate a shop in your area that will take the 3500, we will be happy to do so.

    Thank you for choosing Protect My Car and thanks again for your comments.

    Verified purchase

    Reviewed Nov. 30, 2019

    They offered me something and I purchased their policy. I have an older truck which is not in a bad shape but it's old. Every once in a while, something may break down. They are very good and wonderful. I don't know what I'll do without them.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. As you may know, most older, high mileage cars simply do not qualify for any coverage with most companies. Obviously, those are the vehicles that are most likely to suffer a mechanical breakdown. Our Ambassador policies were created with just those vehicles in mind. The coverage provides a wide variety of benefits including free oil changes, tire rotations and a reduction of 50% in repair costs. Depending on the repair, the repair time can be longer than expected, but we do make sure the repairs are done right the first time.
    We are happy to have helped you with your repair and look forward to doing so again when you need us.

    Thanks again for your comments.

    Verified purchase

    Reviewed Nov. 29, 2019

    I had a problem with my car involving oil leakage and Protect My Car handled my situation very well. Their warranty is worth it and they provide very good service. My experience was perfect.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very glad we were able to help you with your repair even though it was not a covered repair under your policy. While we do have to treat all policies the same in terms of coverage that does not mean that we cannot treat you as an individual and help you on even a non-covered repair when the situation required it. That's why we were happy to help you so much with good will assistance on the repair costs.
    Please let us know if you have any questions or if there is any way we can further assist you.

    Thanks again for your comments.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Nov. 29, 2019

    Protect My Car was recommended to me through my Uber app and their service contract sounded like a good deal to me. I had a good interaction with the representative and most part of the aspects of the coverage was explained to me. Now, when I have a claim, I give the claims number to the shop or wherever I’m getting work done through and they take my customer ID number and call Protect My Car. The process is good and it's been easy so far. Having the contract has been a lifesaver for me and it got me through some tough moments.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Terrific comment. Short and to the point. Thank you very much for that. It is nice to know that when you do have a problem with your vehicle that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service. That’s what we call good peace of mind. Thanks again for your comment. We appreciate it very much.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPriceRefunds & Payouts

    Reviewed Nov. 29, 2019

    I purchased a luxury vehicle which could be pricey to fix with complete out of pocket expenses. I researched and looked at customer reviews, and I compared Protect My Car to the rest as well. They have a good monthly fee price and low deductible. Then, my interactions with the representative during the purchase was a pleasurable experience. We spoke about what's entailed and what's covered more in depth than the sample contract that was sent.

    I had my first claim when I recently had the fuel pump of my Genesis replaced. Because the dealership where I go basically dealt more with the people, filing the claim was pretty much easy. The only con I have is whoever my service specialist was dealing with, had them on hold for a while, haggled the price, and then I had to wait extra time for them to send the part. Having to sit at the dealer and waiting for whoever it was, got me pissed off and frustrated a little. At one point, I was in and out of there 2 or 3 times, and he was on hold still waiting for a response. I was told that the claim process is a little quicker than what it was so I expected 1 or 2 days, but not 3 days. So, I was left without a vehicle for longer than what I expected. Also, the turnaround for the car would have been sooner if it wasn't for having to wait on the parts to be mailed out.

    As for rental service, nobody contacted me from Protect My Car to offer one. I know someone would contact me if I got a reimbursement, but I was never contacted. The only thing the specialist over there told me was they approved the repair and that they disagreed with some pricing. Then, I also had to pay extra for diagnostic service fee that Protect My Car refused to pay. So, on top of my $100 deductible, I had to come out another $25 out of my pocket. Other than those issues, Protect My Car took care of everything else.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We do regret that there are times when a claim may take longer to complete (and cause longer hold times) that we would like. rest assured, the whole time you were on hold, the agent was working hard to get the cost of the repair reduced without sacrificing a quality repair. We are glad that the coverage was able to save you so much mney.

    Thank you for choosing Protect My Car.

    Verified purchase
    Claims HandlingPrice

    Reviewed Nov. 28, 2019

    The number that is from my job when you go to the benefits page, it has Protect My Car's website. So, I looked at it one day and signed up for it. On my claim, they said it was motor problems. They did not want to be bothered with the car because they said they don’t do anything with motors. So they didn’t charge me anything. My brother then took it up to the shop for me and I have to go back and pick it up. Nevertheless, outside of roadside assistance, everything has been okay with this company. I wouldn’t recommend the roadside assistance, but I will recommend Protect My Car’s services.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We completely understand your frustration when a shop refuses to work on your vehicle. When that happens, feel free to call the our customer service team. we will be happy to find a shop in your area that will be able, and qualified, to work on your vehicle.

    Thank you for choosing Protect My Car.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePriceRefunds & Payouts

    Reviewed Nov. 28, 2019

    Protect My Car was reasonable. I have both my cars on there first, and then for some reason, they kept one on but then the other one fell off. It’s like I had to directly deposit it. The money comes out to them, and it did on one car and it didn’t on the other one. They didn’t let me know until it had already expired at the last minute that I had to give the money in. I thought that it was still being directly deposited until they told me it wasn’t, and it was too late. I told them it was no fault of my own because they changed companies. They changed the way they were doing the business instead of calling me and letting me know what was going on. Once I made the first call, they would go ahead and pay the claim, and then it would be done that way. That’s what they changed it to and they didn’t really know that much. And then, one of my cars fell off and then I had to go through another person.

    I have a claim that I have to talk to Protect My Car about. The claim didn’t go well. They don’t want to pay to have the service done on the car right now. Protect My Car pays half. I pay the other half. The car went through an extensive amount of work before then, then they said they didn’t wanna cover it. They didn’t wanna pay for what was wrong with it. They didn’t wanna pay the half. But then, the people called back and said, “If something else, it’s not the expensive part. It’s the less expensive part,” and Protect My Car called me and said they don’t feel like they should cover it. I was supposed to be calling and ask them why they don't wanna cover it when it went lower. So now, I got to pay for the whole repair cost out of my pocket. But they paid for other services that were equal to what the cost of what’s wrong with it now.

    The repair people said they had to put a new timing belt kit in, and the car worked at first. They thought it was the motor, then they said it wasn't. They put the timing belt kit in and it worked. Protect My Car paid $2,500 for the motor, and I was gonna pay the other $2,500. The timing belt kit was like 800, and they don’t wanna pay the 800 because it’s like the car’s worth is less than the repair. They said the car was only worth $200. But one of my previous repairs was like $400, and another one was $1,500. I paid 700. If the car’s only worth $200, why would they even go with the first repair which was like at $800. We split it out then and they paid 800. Protect My Car was good at first until all of these happened, and I’m not understanding it.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We will look into those issues and be in touch with you.

    Thank you for choosing Protect My Car to help protect your vehicles.

    Verified purchase

    Reviewed Nov. 27, 2019

    When I was told what all the benefits were, I decided to join Protect My Car. The process was easy and every time something happened to the car, I let them know, and they do what they're supposed to. They get right on it and tell me what’s gonna be what. I had two previous oil changes and they asked me to send them the receipts and they'll take care of them. Last time, I went to get an oil change and a tire rotation. On that particular day, they paid about 80% of the bill. They took care of the oil change and all I had to do was pay for the tire rotation. I've been trying to leave them and every time I do, Mark talks me into staying. I listened to what he had to say and it made sense because something always will happen to your car, so I told him I’m gonna stay with them and he reduced some payments on me at that time.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you very much for those comments. We really appreciate them. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service, all with low monthly premiums tailored to fit your budget. That’s what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your comments.

    Verified purchase
    Customer ServicePrice

    Reviewed Nov. 22, 2019

    They negotiated well with me at the beginning of the contract to get the monthly within my budget. Protect My Car was good to listen. There was some confusion on the details of the program in trying to get a transmission replaced. They did well about going back and explaining the details of the contract to me and how their process on their end works to replace that transmission. The initial quote that I got from Ford was outrageous, but they were able to get me a comparable transmission at about half the cost. So, that was definitely a positive.

    I was involved in the process, asking lots of questions and doing my own research because I wanted to know the details. I wanted to know if the transmission that they were able to get was because it was so much cheaper than what Ford was quoting me and if it was a comparable unit. I probably asked more questions than the average consumer. So, there were a lot of times when I had to call and the representative that answered the call didn’t always have the answer, but they were good to either call me back or find out from the supervisor exactly the process and protocol that needed to be adhered to. I was happy. Prior to the repair, I was thinking if this was gonna be worth what I was paying to it at the end of the contract and it was. I’ve enjoyed it. It’s been a good value.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for those thoughts. It means a lot to us to know our hard work pays off. We are glad to have been able to assist you with the transmission repair and replacement. Thanks for the review.

    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 22, 2019

    When I heard about Protect My Car, I thought it would be good to help me with certain things because I’m not a mechanic. The rep was helpful, but I felt like I wasn’t told about everything that I was covered on. They had me feel like the whole car was covered. I thought they covered my brakes and radiator, but they didn't. When I had an oil change and when I called for a tow truck because my battery went, they moved expeditiously. On the towing, when I first signed up, I thought it was for anywhere I needed to go, but it was only for a certain amount of miles. Besides that, I'm satisfied with what I got. Protect My Car is helpful for what I need them for.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. The coverage booklet is very clear as to what is covered and what is not. Basically, the coverage is for mechanical break downs. It does not cover wear and tear items like fluid for your radiator, brake pads, tires or other items you have to replace as they wear out.

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    Customer ServiceClaims HandlingCoveragePunctuality & Speed

    Reviewed Nov. 21, 2019

    I was trying to call in a number that was related to Uber but then, I got transferred to Protect My Car. The rep told me about the products, the monthly fee, what the warranty covered and it sounded so good that I signed up for it. January of this year, I was having transmission issues with my car. The auto body shop filed the claim and Protect My Car helped me. But the wrecker service that they used to tow my car was a couple of hours late. That issue was not related to Protect My Car though. I like my experience with them and they do exactly what they say they're gonna do. I also like that I haven't had to use them much because my car has been good so that's even better.

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    Protect My Car
    Response from Protect My Car

    Those are great comments, we really appreciate them. We are very glad the claims process went smoothly. Thank you for sharing your comments and for the rating.

    Verified purchase
    Claims HandlingCoveragePrice

    Reviewed Nov. 21, 2019

    I had a service contract before and even though I never had to use it, the payments were not that much so I didn’t consider it money down the drain. It’s like any other insurance you have, it helps cover you if you have a problem. My car is a Buick LaCrosse 2014 and I bought it used, so I’m making good, substantial payments on it and being able to offset repair cost is kinda important. When I had a claim, Protect My Car worked with the dealership and got it done. They paid half and they also pay for two oil changes a year, so I don’t have any complaints since they paid more than half. But they could have a different policy where I don’t have to pay half of it. It’s a little high when you have a major expense. Also, they have this discount thing going on. I’m single and most of those are geared towards families, and it’s not something single folks can use very often but so far, I’m pleased with Protect My Car.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. Protect My Car is one of the few companies that qualifies older, high mileage vehicles for coverage. Owners of those vehicles have a tougher time affording repairs and we think they should have as much protection as possible. Some coverage plans do pay more than half the repair cost, but only on a limited range of components. Your plan covers a much wider range of breakdowns and still keeps the premium reasonable for folks on a budget.

    Thanks again for your comments and for choosing Protect My Car.

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Nov. 20, 2019

    I heard that Protect My Car had great service and it is able to cover certain stuff that I can’t afford, like mechanical problems with my vehicle. The supervisors at the dealership also told me that a lot of people have it and that it's good. I used to have Shield, but I didn't like it and it didn't cover some stuff. I like Protect My Car better. The supervisors at the dealership always call them to cover and get paid when I need work done. I love the warranty and I think that I’m gonna keep it.

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    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Verified purchase
    Customer ServiceClaims HandlingCoverage

    Reviewed Nov. 20, 2019

    I bought an old vehicle and I was worried about it breaking down a lot. The representative from Protect My Car was great, very friendly and helpful. She seemed professional and she explained everything to me pretty well. The claims process was frustrating at first because I'd have to call Protect My Car and then they would have to call my shop. Then they'd have the fax coming over and then there was one more step. They have allso made it simpler six months ago and it has been a lot easier. There have been some instances where Protect My Car hasn't paid off 50% and I'm sure that it's covered in the policy. Other than that, it has been helpful to know that having the coverage helps me when my car breaks down and I won't pay one huge chunk. I've used them a ton. My truck is almost new by now. I have a new engine and new alternator and Protect My Car has helped me cover a lot of that.

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    Protect My Car
    Response from Protect My Car
    Thank you so very much for your comments.
    Our primary goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide good peace of mind.

    Thanks once again for your comments. Remember the best part, too. We are still here to help again when the need arises.

    Verified purchase
    Customer Service

    Reviewed Nov. 19, 2019

    The warranty was cheap on Protect My Car, and my experience with their specialist was okay. I've been getting oil changes done and I gotta call them before I do it. Sometimes, it’s a pain in the neck ‘cause they got a lot people there waiting in line. But so far, the protection plan is working and I've had no major breakdowns yet.

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    Protect My Car
    Response from Protect My Car

    Thank you for those thoughts. It means a lot to us to know our hard work pays off. Thanks for the review.

    Verified purchase
    Coverage

    Reviewed Nov. 19, 2019

    My car was getting older so I decided to get a service contract for it. I got an email from Protect My Carm, which was why I used them. And when I changed my oil, they covered it.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Sales & Marketing

    Reviewed Nov. 18, 2019

    It seemed that Protect My Car would protect me more than the other warranties, so I just said I would try, see how it would go. I will keep it for a while. But, of course, it's good to have for a car insurance. We never know. I was calling for somebody, and they have put me on the line and hooked me up. I was waiting like in about this interview or something they were calling. And during waiting time, they have all kinds of advertisements.

    I got the oil change free or rotation, and if something mechanically will happen, motor or something, they will cover 50%. So far, so good. I was changing the oil. Nothing major. They automatically withdraw my money from my credit card monthly. I just don't like those points because I can't redeem those if they're just coupons. I was confused because I was thinking it's points in money. I would have those rewards. But I don't like that because I'm not using that. If they change those points into dollars, that will be super-duper for sure.

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    Protect My Car
    Response from Protect My Car

    Thank you for your review and for choosing Protect My Car to help you protect your car and your budget. We appreciate that very much and we know you'll save a ton of money with this coverage.

    Verified purchase
    Customer ServicePrice

    Reviewed Nov. 18, 2019

    My son had bought a truck and it was just like mine. He had a few issues and I was like, “I just got my checkup. I’m gonna try to find something like it.” So, I started looking online and I talked to several companies. I’ve heard horror stories about a lot of these warranties when something goes out, where it’s gonna sit there for a week or so until their main person can come down and go through all inspections. Protect My Car doesn’t have that requirement in most cases, and the free oil change has really helped out a lot.

    The reps seemed to be good and polite, though it seemed like they tie a lot of time up on the phone whenever I had an issue with transmission. It was three weeks before we got anything in the works on it. It took a little bit of a hassle there and the garage had some issue on getting their money at the time. The rep was supposed to fax it over, so he did and I didn’t hear anything from them. I called them the next day and they said, “You didn’t fax it over.” So, they did it again and it wound up being a few months before they actually did it because they didn't have time to sit around at the garage and be on the phone. And whenever he does call, he’s on hold for a long time. I lose a bunch of money when I’m without my truck in the summer when we’re racing ‘cause we win quite often and we win some big money.

    I know Protect My Car is a little bit more expensive, but they supply their own transmission. It seems to be a pretty good transmission so far, so I’m fine with that now. I just didn’t know that going in. If they had told me that going in, I probably would’ve still done the warranty, but I’d be more prepared. Knowing that, it may not have been as big of an issue. Overall, I definitely recommend it.

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    Protect My Car
    Response from Protect My Car

    Thank you for taking the time and giving us such a wonderful review. Thank you for the five stars.

    Profile pic of the author.
    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Nov. 17, 2019

    I buy used cars. My wife’s got a new one. But if you get an engine, or transmission, or something major replaced, then it can really cost you an arm or a leg, and we don’t have that kind of money. So, better to buy the insurance and still hope for the best. I looked into a bunch of companies. I had another car that had too many miles but some of them wouldn’t cover it. Protect My Car's reps didn’t make me mad so I went with them. If they were rude or just uninformative, I would have said, “Okay. Well, thanks for talking to me. Goodbye.”

    I broke an axle so I took the car in the dealer and said I got this plan. So, they said, “Okay. We’ll take care of it.” They got the parts and all that, and it cost me $400. But it was a lot better than the 1,400 they were talking about. I tried to talk my in-laws into doing it and they had two cars that were 20 plus years old, and they were too stubborn to do anything. And then one blew an engine and they said, “Gosh, I wish I had listened to you.”

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    Protect My Car
    Response from Protect My Car

    Thank you for the five stars. We are glad you are with us and we will work hard to make sure we meet and exceed your expectations.

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    Customer ServiceClaims Handling

    Reviewed Nov. 16, 2019

    I dialed the wrong number and ended up calling Protect My Car by mistake. I had just purchased a vehicle about less than a month before that so it seemed to be good timing. Also, I was moving out of state so I wanted something that was gonna cover me. The rep seemed knowledgeable but there was a lot of car talk which I knew quite a bit about my old vehicle and not a lot about my new vehicle. But at the time, it seemed like it would be a good deal.

    I've filed claims for reimbursements for oil changes and the process has been a huge headache. When I call and talk to them, they give me their email and I have to send them a copy of my receipt. I took a picture of my receipt, uploaded it and emailed it to them. I had two oil changes with the same dollar amount 'cause it's the same car and I go to the same place. But I never submitted the first one so when I went to submit two requests, they never processed one of them thinking it was a duplicate. It took them two months to figure out it wasn't a duplicate and approve it.

    Another time, they shorted me the tax amount and I had to hound them for my $3. It was ridiculous. Also, it's inconvenient because the person who handles reimbursement is just one guy and he's not always there. He has a stack of paperwork to do every day and if there is an urgency, he can put it through when he wants. If he doesn't feel like it, he'll get to it when he gets to it. The claim process is extremely frustrating and time-consuming. It almost made me wanna cancel but then, they said that if I canceled, I wouldn't get my reimbursement. So I am waiting until my last reimbursement and I'm still considering canceling.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We regret that you had difficulty providing the actual paid receipt to us so that you could get your reimbursement. We are glad that the issue was finally straightened out and that you were finally able to provide the correct paid invoice.

    Thank you for choosing Protect My Car.

    Verified purchase
    Customer ServiceTechRefunds & Payouts

    Reviewed Nov. 16, 2019

    I thought that Protect My Car would take care of their business and pay for half on the stuff that they need to pay on and I’d pay the other half, yet I’ve been through three mechanics and they haven't been dealing with them. I've been doing my part on paying, but there’s something wrong. I needed some items fixed on the vehicle, and the first mechanic shop that I dealt with only deals with Mercedes and BMW. They faxed Protect My Car the information of what was needed. The tech didn’t want to deal with Protect My Car because they kept holding the business.

    Protect My Car sent me to Pep Boys who kept the car for a week and never did anything, and I got the car towed back to my house. My car was stored in a corner like it was junk. They told me they would call me in a few days when they get the part. It’s been a month and I haven't gotten the call. I don’t understand what’s going on. I’ve been jumping all over town getting the car towed out of my pocket. I've been getting the oil change out of my pocket ‘cause I don’t know how to copy and paste the deal and send it to Protect My Car. I'm 63 so I don’t know how to do that, and I haven't been able to get anybody doing it for me. I've been walking and catching buses for almost two months. I need to get a mechanic out there that wants to deal with Protect My Car. I could’ve gone to the dealership, but at the moment I'm out of pocket on that end.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We cannot take responsibility for the problems you have had dealing with the service centers you chose to use. However, whenever you run into problems like that, call our service administrator. We will be happy to find a reputable dealership to help you with repairs that won't cause you those problems.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed Nov. 15, 2019

    I have a 1995 Nissan Sentra. I knew my car needed repairs, how much it was gonna cost and I knew I didn't have all the money. My brother put me on Protect My Car warranty and told me they would cover me so I applied. The fact that Protect My Car gave me a warranty and looked out for me every time I needed help shows a lot about the company. I had some repairs that needed done and because of them, I didn't pay the full amount. Any time I need an oil change, they offered me two free ones which were cool. I also used the warranty when I put a new valve cover on my car. I'll also be using it soon to fix a power steering leak. But when I call them to file a claim on my car to get it fixed, I shouldn't be waiting for 45 minutes to an hour for somebody to answer the phone.

    I'm also happy with the fact that if I chose to get rid of my car in the near future, I could call them and cancel it for a small $50 fee. But I shouldn't be paying a $50 fee to cancel a membership that I've already been paying for. That seems obnoxious to me and it should be $10 or $15 because that fee is never used. Plus, it would be more appealing to a new customer if the cancellation fee was lower.

    Also, I shouldn't have to pay a shop for maintenance. My warranty should cover all simple maintenance, all oil changes and tire rotations throughout my whole term until the point I cancel. I also want a premium that is lower than $77 a month and starts with the same coverage. But other than that, I'm good and I'm happy with them. Thank you Protect My Car. I probably wouldn't have my car right now if it wasn't for them. It's an old car and they have kept it running. I'll continue to use them.

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    Protect My Car
    Response from Protect My Car

    We apologize for the phone issue tat one time but we are very happy you have saved so much money with the program. Thank you for choosing Protect My Car.

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    Claims Handling

    Reviewed Nov. 15, 2019

    I had dealt with many people from Protect My Car and there was only one guy that wasn't very good. It would be better if we could just work with one person all the way through. Other than that, they did good and their claim process wasn't bad. My claim went through pretty smoothly.

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    Protect My Car
    Response from Protect My Car

    Thank you for taking the time to provide your review and rating. We really appreciate it.

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    Punctuality & SpeedRefunds & Payouts

    Reviewed Nov. 14, 2019

    Protect My Car offered me services and value and I felt like they were gonna be fair with me so I filed quickly. They referred me to AAMCO, which is a mechanic shop. They offered that they would pay 2,000 if I paid 2,000. I'm on a fixed income and could not get a loan to afford that kind of money. While the car was there at that particular shop, the people found out that they could get it financed for me and they did. I went with them because I needed my automobile repaired.

    Even after that, I felt like Protect My Car should have offered me something in return for the money that I paid them. However, they told me they didn't owe me anything. I didn't understand that. I said that the mechanic that worked on the car charged me $642 and that they should refund me some of that money back. They said no. I told her that I could get an attorney to look into that and they might have to give me my money back. They said there was no way I was gonna get my money back. I'm very dissatisfied with Protect My Car.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. Regretfully, as as you were told at the time, when you were unable to pay for your portion of the repair, we closed the claim until you were ready to proceed. You then arranged for the financing and completed the repair without further contacting the claims administrator. Your coverage would have paid for half the repair cost, but your coverage cannot pay half your consumer loan since your coverage specifically prohibits reimbursement for claims that could have been handled if a claim had been properly filed before the repair work has been completed.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed Nov. 14, 2019

    Some warranty companies would say they'd pay for a service and then next thing you know, it would not be done and you would be stuck with this big bill. Also there are certain things that they don’t do and it causes a problem for the customer. With Protect My Car, they partner with their customer where the customer pay half and they pay the other. So you are 100% sure that your car is being paid for to the mechanic no matter what.

    My mechanic keeps asking me why I’m paying half of the price when there are other companies that pay more than what the warranty company that I’m with. I've explained to them that it's because of the fact that Protect My Car guarantees that they’re paid. Also, my Mercedes-Benz is an older model and my monthly payments are not that expensive and it’s for a short period of time.

    So far, any claims with that I filed, Protect My Car was able to guarantee payment and was able to assist. I was always there when the mechanic shop called them and they made sure that everything was taken care of. Also, any time I’ve called customer service, they spoke to me directly with no problem. They answered the phone and they answered my questions. There were some issues with the engine in my car that Protect My Car was able to assist me with. Everything’s changed out and certain things to correct it. They paid half of the bill and I paid the other half. With the oil changes, they guarantee 100% of it. They also pay 100% of the payment for other little minor things.

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    Protect My Car
    Response from Protect My Car

    Thank you for the rating and your comments. We are glad you are with us and we will work hard to make sure we meet and exceed your expectations.

    Verified purchase
    CoveragePrice

    Reviewed Nov. 13, 2019

    I can't say enough good things about PMC. It's a great service, from a wonderful company at a affordable cost. I was looking for a different company and I'm glad I found PMC, Just what I needed! If you need coverage for your vehicle I strongly recommend them!

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and effici
    ent claims service, towing and rental car benefits, gives you great peace of mind.
    Thank you, too, for referring folks to us. We will treat them with just as much respect as we do you.

    Thank you once again for your comments. Please let us know if you have any questions or if there is anything else we can do for you.

    Verified purchase
    Tech

    Reviewed Nov. 13, 2019

    I have an older vehicle model. I wanted the protection. I liked Protect My Car's reviews. Their rep answered all my questions. He was professional so I decided to go with them. I had a blown head gasket in my vehicle and the dealership required me to have the engine replaced instead of just doing the engine's blown head gasket side. So, I had to get the money for that. I contacted the Protect My Car and they went through the process and got it done. I’m very satisfied with the process.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We know that one size does not fit all, and we are always happy to do everything we can to accommodate each customer on an individual basis. We are very pleased to have helped you with the recent repair and glad we saved you so much money. That’s what a good policy is supposed to do.

    Thank you for choosing Protect My Car.

    Verified purchase
    CoveragePriceRefunds & Payouts

    Reviewed Nov. 13, 2019

    Protect My Car's marketing say that you get new parts, they take care of it. But they don’t put new parts. They go used parts. I made a claim for my car's rear differential. The process was easy, but Protect My Car tried to find the cheapest pricing. They ordered used parts, and the first part they ordered was no good, so they had to order it again. Then I got to choose who to repair but they didn’t want to pay all the labor either. The shop that I chose didn’t go by the same books or same hours so Protect My Car just paid whatever they wanted to pay and I had to pay the difference out of pocket. I was without a vehicle for two weeks and they said they'd only cover two days' rental so I didn’t even bother. I would have resorted to something else. Now, I need to take my car back in because it seems that differential’s locking up.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. Protect My Car does warrant all parts for 12 months of 12,000 miles for your protection. It is true that some shops will increase their hourly rate when a service contract company is paying the bill. We always insist that shops charge the industry recognized standard rate for repairs, so neither our company, nor our customers, get overcharged. Most reputable shops don't even have to be asked to do the right thing, but some shops have to be called out on overcharging.

    Thanks gain for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Nov. 12, 2019

    I have a 2003 Honda Odyssey and my transmission went out. The claims process was good and the reps helped me with the paperwork over the phone. I was able to make a picture of my signature using my phone and we all got it worked out. The process took probably a week once I located someone to fix it. They were familiar with Protect My Car and they spoke very highly of it. Protect My Car paid for part of the repair and I was well satisfied. It’s been working well for a long time since then.

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    Protect My Car
    Response from Protect My Car
    Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed with your repairs and we stand ready to do so again when the need arises.

    As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.

    Verified purchase
    Claims HandlingCoveragePrice

    Reviewed Nov. 12, 2019

    I bought a Protect My Car service contract for a Corvette. One reason why I got it is the notorious issues with electric alarm on older Corvettes, and because it’s pretty expensive to work on. Now, I’ve tried to make a claim with them but it didn't work out too well. They cover for what they think it should cost to fix, not what it actually cost to fix, and they only cover half. So, it’s like $1,150 to fix the AC but all they wanna cover is $350. The reps were nice about it, though, and that’s with the books that they go by. They said the part should cost a certain price, but nobody can find the part with that price. I tell them to find a part for that price and then send it to me, but then they tell me that isn't their job.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. Your coverage reduces repair costs for covered repairs by 50%. That's why the covered portion of your repairs came to $1,176.38, you paid only $588.19. The other repairs were to wear and tear and other components not covered by the policy.

    Thanks for choosing Protect My Car.

    Verified purchase

    Reviewed Nov. 12, 2019

    Protect My Car has excellent service. I like that I don’t have to pay for the whole bunch of repairs. I had a leak in my AC condenser and needed to be replaced. The experience was okay once we got the payments straightened out.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and glad we saved you so much money. That’s what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceTechRefunds & Payouts

    Reviewed Nov. 11, 2019

    The salesman from Protect My Car was very persuasive and he talked me into getting their plan. He was a really good salesperson, like he painted a very nice picture of the product and how it would be useful for me. And then when I had to use the plan, it was simple for me. I didn't even call the company. I took my car to the dealership and gave the number to the mechanics, and the dealership called them. One thing though, I had to take the dealership's word as to how much they said Protect My Car would pay and how much I had to come out of pocket. I would have liked getting an email from Protect My Car telling me what they agreed to. I would have liked a breakdown from them because I have trust issues with the dealership.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We totally understand. You may always call us for a breakdown an we are happy to help with that. Our agents do not just pay the bill without first making sure that the work was done completely and done right, and most importantly, done for the right rate. Having a professional adjuster make sure thee things are done right save you, our customer, time, trouble and worry. It's all part of doing the right thing for each customer.

    Thank you for choosing Protect My Car.

    Verified purchase
    Customer ServiceClaims HandlingPrice

    Reviewed Nov. 11, 2019

    A service contract saved me whenever I had to have maintenance for my vehicle and my experience with them has been great. Someone referred me to Protect My Car and when I signed up, the reps were very polite. They explained everything well, which was why I decided to go with them. I had to have my upper and lower seals replaced and I had an alternator done, and when I filed those claims, the customer service was excellent. Every time I talked to someone, it was very pleasant and they took care whatever matter I have when I called in. Everything was great. The cost is a little bit high but it’s worth it if I look at all the service I had done. I have some more work I gotta get done on my car once it is fixed.

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    Protect My Car
    Response from Protect My Car

    Thank you very much for those comments. We really appreciate them. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service, all with low monthly premiums tailored to fit your budget. That’s what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 10, 2019

    We got a five-year contract with no mileage restriction with Protect My Car. They had sent me a picture that I felt was a lot better coverage than what they do, but the coverage is adequate for what I pay. However, the experience with the customer service takes longer than my car repair. I can get done immediately, and then the shop has always got me okay right away. The road service, we had tried it once when we first got the contract, and we had trouble with that. In the beginning, our experience was a little rough, but in general, it's been good.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are glad the program is working well for you. Some issues customers bring to customer service do take longer than others to resolve, but our willingness to go the extra mile to get issues resolved for our customers with individual help does set us apart.

    Thank you for choosing Protect My Car.

    Verified purchase
    Customer ServiceClaims HandlingTech

    Reviewed Nov. 10, 2019

    I got a phone call from Protect My Car and their reps explained to me what extended warranty was about and how they operated. I thought it was a good deal. Their customer service reps were good too. So far, I had two claims submitted to them. First, I was not so sure what to do, but the Ford dealer worked it out with me. They worked on the front drive shaft. The second claim went without a hitch. I just purchased a fuel pump. So far, my vehicle is doing good. Protect My Car is good.

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    Protect My Car
    Response from Protect My Car
    Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repairs and glad we saved you so much money. That’s what a good policy is supposed to do. We look forward to helping you in the future when you need help. Thank you for choosing Protect My Car.
    Please call us anytime you have any questions or if there is anything we can do to help out.

    Thanks again for your comments.

    Verified purchase

    Reviewed Nov. 10, 2019

    Protect My Car is cheap and when I first started with them, the price was 90. Then, it started going down and I paid just $50 a month for it but now, I’m paying 75. Other than that, it’s been good and they’ve helped me pay for a couple things already. The reps were friendly and I haven’t had any mechanic say that they couldn’t do the work.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them very much.
    We do work hard to make sure this protection is affordable for everyone’s budget. It’s all part of not just doing the right thing, but doing things right for each customer.

    Please let us know if you have any questions or if there is any way we can help.

    Verified purchase
    Customer Service

    Reviewed Nov. 9, 2019

    So far Protect My Car has been fine. I haven't really had too much trouble. I just tell my mechanic that it’s due for a service and I call Protect My Car up and tell them that I need a service. And they told me, “Go ahead,” so I went ahead and sent it in. And when the mechanic gets done, he calls them up and he gets paid, half of it. I’m pretty satisfied. It’s a little bit of a hassle, but as long as my mechanic is okay with jumping through the hoops to make it happen, that’s fine with me.

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    Protect My Car
    Response from Protect My Car

    Thank you for your review and for choosing Protect My Car to help you protect your car and your budget. We appreciate that very much and we know you'll save a ton of money with this coverage.

    Verified purchase
    Price

    Reviewed Nov. 9, 2019

    I decided to get a service contract to protect my car from costly expenses and I chose Protect My Car when I heard it on the radio quite a bit. I’ve had them for close to a year and when there was something going with the transmission engine, the dealership filed the claim for me. The quality of Protect My Car's service has been good so far and the cost is not too bad.

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    Protect My Car
    Response from Protect My Car

    Thank you for your five stars. We are glad to hear the claims process went smoothly and you had a good experience. Thank you for being a valued customer for the last year. We look forward to helping you again when you need us.

    Verified purchase
    Claims Handling

    Reviewed Nov. 8, 2019

    The people at Protect My Car explained everything about the warranty when I purchased the warranty. They knew what they were doing and so far, the claim experience has been good. My shop deals with them and then they send me a check. The only thing is that they take a long time to send the check. I usually pay my shop and then I get the credit off to it. That was the case before but each time, it's going to be a bit different. I'm expecting something now and my shop's taking a long time to deal with them.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. It does take longer to get a check than when we pay the shop directly with a credit card. That is, of course, always your choice and we respect that. We do have to wait until the shop sends us proof that payment was made to them before sending your check to you, but that usually does not take too long.

    Thank you for choosing Protect My Car.

    Verified purchase
    Customer Service

    Reviewed Nov. 8, 2019

    I got a used car and I figured a service contract would help me with fixing it up. Protect My Car got in touch with me and they talked me into it. Everything was cool with their reps and they were good people. I called the customer service line to get my car towed and once, I notified them that I was going to the shop. They handled it well but for them to make the payment to the store was slow. You gotta call them up and wait online for them, which was a headache. I had the service for about six months and I thought having them would be good but I don’t need them anymore and I cancelled the service. I can only pay everything for a while.

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    Protect My Car
    Response from Protect My Car

    Thank you for your review. We are glad the coverage saved you far more than the coverage cost you. That is how a good program is supposed to work. We look forward to helping you again when you experience how costly those repairs can be without good coverage.

    Verified purchase
    Customer Service

    Reviewed Nov. 8, 2019

    Protect My Car has helped me out quite a bit this summer with calls for repairs. They're pretty good.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Those are great comments, and we really appreciate them. Thank you for sharing them.

    Verified purchase

    Reviewed Nov. 7, 2019

    Protect My Car’s mileage limits were higher and I decided to work with them. The sales rep was very personable and it was like she and I were friends. The package I signed up for is working well for me and the warranty is extremely valuable. I needed an engine and Protect My Car helped me out. At that time, I was unemployed and it was awesome that they paid half for the service as well as the engine.

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    Protect My Car
    Response from Protect My Car
    Thanks for those comments. We appreciate your taking your time to provide them. You are right, too. When that first big expensive repair happens, especially on a holiday or on vacation, and Protect My Car takes care of it for you that is when you know you made a wise choice to protect yourself and your budget. That is what gives you good peace of mind.
    We were very glad to have helped you with the engine replacement. Best part is that we will be here the next time you need us as well.

    Thank you again for those very encouraging comments.

    Verified purchase
    CoverageTechPrice

    Reviewed Nov. 7, 2019

    The mileage was fairly high on the truck and there wasn’t any other good options, except for the warranty with Protect My Car. I also did some research on their reputation and I didn’t do a whole lot of other comparisons to see what was out there, but their offer seemed like a fairly good deal. The warranty seems very valuable, too, especially considering all the different possible problems that I could have with the car and it covers a lot of the bad ones that would cost a lot of money.

    When I signed up, they told me what needed to be done and I hooked up the car dealer that I was dealing with on the repairs. Protect My Car's reps did most of the transactional work and my interaction with them was pretty smooth and short. But it took a little while between me getting an estimate from the dealer who was gonna do the repair and the actual repair getting approved. It took a couple of days and that took a little but slower than it should have been. Maybe that's just normal for something like this and they probably would have given me a loaner vehicle if I needed one, but that wasn’t really a problem because I have other vehicles that I could use.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We appreciate them. We are one of the few companies that qualifies older, high mileage vehicles for coverage. We are glad we could help save you so much money on your recent repair and look forward to doing so again when you need help.

    Thanks again for your comments.

    Verified purchase

    Reviewed Nov. 7, 2019

    I’ve only used Protect My Car one time for an oil change, and they have a national contract with Meineke so that’s where I went. It was okay, but I will not go back to that location. They were supposed to rotate my tires and they did not, and I feel they probably charged Protect My Car for it. I know that because I have worn out the tire on my car, and it was still in the same place where it was when I took it in. I’ve got a window motor that’s got to be replaced, and Protect My Car indicated they would probably cover half of the labor on that.

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    Protect My Car
    Response from Protect My Car

    Thank you for bringing this to our attention. We will definitely look into that issue. Thank you for choosing Protect My Car. We know you will save a ton of money with this program.

    Verified purchase
    Customer ServiceCoveragePriceRefunds & Payouts

    Reviewed Nov. 6, 2019

    I purchased a Cadillac 2004 and if anything goes wrong with it, I don’t wanna mess with it. So, I said that I'll get a warranty for it in case my motor or the transmission goes bad because I knew it will cost me a lot of money to get it fixed. I called another warranty company and the lady told me I qualified for what I was trying to get. They told me they would pay for everything to get it fixed and I even got a car rental. They told me to take the car to wherever I wanted to get it fixed and they would fix it without me having to pay anything, which sounded good to me. So, I got the policy and everything was fine. My transmission went bad on the car and I got my car fixed. People went in there and checked the car. They saw that the transmission reverse went out on it, so they rebuilt the transmission, and they paid for everything.

    I've seen Protect My Car advertise on TV and I said that it would be the same. The lady told me that I qualified for it since my car didn’t have over 150,000 miles. So, I was assuming that they would cover everything for my car. It has been nine months and my motor went bad so, I called them and they told me to take it to where I gotta take it and get it fixed. I took it to a mechanic shop and then, when it got down to paying, I had to come up with the money. The gentleman said it was gonna cost over $3,000 and he called the company. He told me that Protect My Car was not gonna pay the money because my car was only worth $500 and the cost over exceeds the value of the car, so they would only pay $800. After that, they told me they were only gonna pay half of it. Then, when I went to see when they were gonna pay for it, they told me I have to pay for it first before I get any money.

    It seems like Protect My Car is nothing but a rip-off company. They're not honoring what they said they were gonna do. It has been a total mess because I figured that the value of my car is not $500 and they’re not certified workers at all. If they told me when I was getting the policy that my car is only worth $500, I would not have gotten this policy at all because there's no sense spending $3,500 on a vehicle that’s only worth $500. I would rather just buy me another car and throw that one away. If they could give me another Cadillac like the shape that mine was in, it's impossible to get it for $500. I see junk Cadillacs with bad motors and they want $1,500.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We hope the coverage works out for you. Thank you for choosing Protect My Car.

    Verified purchase

    Reviewed Nov. 6, 2019

    I've been with Protect My Car for over a year now. I had my oil changed a couple of times. The experience was fine, except it was hard to get paid. It just took too long.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We regret that you feel it took too long to get payment made. Once the shop you choose to use provides a final invoice, we pay with a corporate credit card on the spot. We thank you for being a long term customer.

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Nov. 5, 2019

    Protect My Car has good reviews where I come form and I decided to go with them. All my questions were answered by the rep and he explained the coverage to me. It was a good conversation and experience with him. I had service for getting an oil change and once I took the car to the dealership, I called Protect My Car’s customer service and they gave me the information that I had to get to the dealership. From there, they did everything.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you very much for those comments. We really appreciate them. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service, all with low monthly premiums tailored to fit your budget. That’s what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & Speed

    Reviewed Nov. 5, 2019

    I was looking into purchasing service contracts for our vehicle because it's an older model car and I would like to keep it running. But I was nervous about of the prices because I've heard of some of the prices that other companies has provided. The Protect My Car representative broke down the payments to me and how it actually was going. I felt like that was a reasonable enough purchase. Their customer rating was reasonable too, and when I do decide to get a newer car, I was gonna transfer that one over to that because the amount of payment is reasonable. My plan covers everything that I would need, so it's good. It's been a great experience.

    Their reps were friendly and down-to-earth. They spoke friendly enough to work with you in giving what you were looking. One time I had a dispute between the auto people that was working on my car. I called to report the auto people, but I didn't know exactly how that part worked. The rep told me that he felt my pain. But I didn't even wanna deal with the people anymore because if I have to go to that place to get one thing on my car fixed more than twice, then I feel like they're just not a reputable place for me.

    I went in to the place to ask them to fix my air condition. I told them that I had brought a brand new pump for my air condition, it's like two years old. When I put it on there, I found out that my condenser was shot. I told the guy when I went in there about my condenser. He said, he put the pump on there, and it wasn't running. I'm certified in residential and I know that when you run a check for any type of electrical problem, you start at the beginning which will do the head of the dash and you work your way back if you have a split system to find out what's wrong with it.

    The guy put the pump on there, he told me that it was working and he had a problem with the clutch on the compressor. But he was saying it was fixed, and then I looked at the bottom and I have no condensation dropping from my pan. So, he never went into the dash to check the condenser, now they wanted to charge me. Now again, they wanted to work on the condenser one more time. I said no. So, when he went in there and he put the condenser on there for me, and he told me that it was the weekend and that they don't get paid till such and such a day, and that they can take the car home for the weekend. In my mind, I said, "Well, that's what I paid $1300 for the first trip down there." It was $999 for him to put on a compressor, a fuse for my fan, and something else, and charged it up. I said, "But you didn't fix it. So the charge should have been free in the first place."

    That was the second time. Protect My Car was asking me why I wasn't paying. I told them I've already complained about that place and I'm not paying them. Overall, it's a great plan to be in. Anyone that's got an older car needs that for the simple reason that the bills could rise up into the thousands. If you're on any type of fixed income, you need that. It's a great deal. It's fantastic. For me, it's a money thing. It's right on point, exactly what I needed. It's doing what it's supposed to do. All I have to do is get the mechanic to figure out what's wrong with the car. There's no dispute of that. The money from Protect My Car is right on time whenever it's needed. At least that's what the mechanic that was ripping me off was saying.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for your comments. We are very pleased to know how much our efforts are helping our policyholders when they need that help.
    Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
    Thanks once again for those great comments. Remember, we are still here to help again when the need arises.

    Please let us know if there is anything we can do to help.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTech

    Reviewed Nov. 4, 2019

    I thoroughly enjoyed Protect My Car, but I’m going to have to cancel my coverage because I wrecked my car, and I haven’t got another one yet. I heard about them through one of games that I play on the internet. And I thoroughly enjoyed them because the coverage I had, they say it’s for half the labor-and-parts cost of repairs, and I have used them.

    I was extremely happy with how easy it was. I just called. I even got to tow to the Coyote dealership, and the repair was done. I used Protect My Car three times on my Coyote before I wrecked it, and I always had pleasant people to talk to on the phone when I was making the claim. The dealership at Coyote told me it was the best extended warranty they had ever worked with. I was happy with it. I would probably get it back when I do get another car. I took my little book that I got in and gave it to the dealership to let them have the numbers to call. Everything was always approved for repair as soon as they talk to them, and they had done a test to see what was wrong with my car.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your comments. It really means a lot to us all to know our efforts are really helping give our policy holders good peace of mind.

    We are very sorry to hear about your car. We hope you find another one that you like real soon. We'll be here, of course, to help you with coverage on the new vehicle.

    Please let us know if you have any questions or if there is anything we can do for you.

    Thanks again for your comments. We appreciate them.

    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 4, 2019

    Protect My Car was something that I was looking forward to getting. It was a good coverage for one, and they make sure everything is right. Everyone that I’ve talked to has been nice, and customer service is wonderful. I recommend anyone to them.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    We cannot thank you enough for the great comments. It really means a lot to us all to know our efforts are really helping give our policyholders good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.

    Thank you again for your very encouraging comments.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Nov. 3, 2019

    Protect My Car was more hungry for my business so that made me feel good. They would try to do everything to satisfy me and the purchase experience was real nice. I like that for claims, I cover half and Protect My Car would cover the other half. The good thing about it also is that Protect My Car would pay for BMW parts. A lot of companies wanna buy aftermarket stuff to put on your car. But Protect My Car will buy the original part as long as a fair price is given for it. The only problem with Protect My Car is that when it was actually time to pay, there were certain things that they didn't pay.

    I needed some sealant in mine because I had some oil leaks and what Protect My Car said was more along the lines of, "If it's wet, we cover. But if it's dry we don't," That was more or less within the engine part of it. The repair was pretty expensive and Protect My Car only covered so much. I was responsible for the rest. Altogether, it came out to be like $9,000 and Protect My Car only covered maybe $3,000 of it. But next time, I know the repair won't be that expensive. I'll get the full breakdown of it. That aside, I like the service with Protect My Car. Everything is going well with the warranty so far and the claims process goes real nice and easy. You call them and tell them what’s going on, and you’re good to go.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car

    Thank you for your review and for choosing Protect My Car to help you protect your car and your budget. We appreciate that very much and we know you'll save a ton of money with this coverage.

    Verified purchase
    CoverageTech

    Reviewed Nov. 2, 2019

    I picked up this 2008 Chrysler Aspen and it had 191,000 miles. So it should be a good idea to have a service contract for it. I got one from Protect My Car but I drive very conservatively and I've only used the contract a few times for repairs. Unfortunately, a young gentleman left turned in front of me in July 24th of 2018 and destroyed my car. I needed another car after that car got destroyed and I found a 2007 Chrysler Aspen. It had a 190,000 miles on it, too. Based on the good luck I had with the previous one, I bought that and I've owned that for a year and a half now.

    As part of preventive maintenance, I took it in to have the transmission fluid changed and the engine and transmission fluid wasn't covered by Protect My Car. But after I had that done, it was wintertime and my car was leaking transmission fluid. So I took it in to another shop and used Protect My Car. They ended up replacing the transmission line and the oil cooler. The oil cooler had been damaged too.

    Other than that, I hate that Protect My Car says that they'll pay for your oil changes but I have a hard time finding places that will accept them. The dealers will, but they are so busy and I have to schedule it. Sometimes, it's hard to get in. But when you go to a shop and ask them to do it, the people at the shop complain that it takes so long to get the approval. We have these places here in Minnesota called rapid oil change and when I called up Protect My Car about it, they said that the dealers are supposed to honor their coverage. But the local rapid oil change place wouldn't take the Protect My Car coverage because they said it takes too long to follow up with them. So I haven't used that Protect My Car a lot. I wanted to use it but I ended up doing the oil change myself.

    Also, in reality, I read about the quality of oil filters and I was concerned because the oil filter that the rapid oil change put in was a really small filter. It was undersized for the car. When I was watching this YouTube video where they cut apart different oil filters, that particular brand of oil filter was a very poor construction. So when I changed the oil myself, I bought a premium filter from NAPA that was rated as being the best filter out there. I figured with a car that has a 190,000 miles, you certainly don't wanna be scrimping on the oil filter. I put a synthetic blend oil in it too.

    The other thing is, when you do the oil change yourself, you could put I put it up on ramps and let it all drain out. I did that and had it sat the whole night to drain out. When you do that, you'll get extra dirty oil out of the car and you'd never get that from rapid oil change. Even if you went to the dealer, they're just gonna drain most of it and still have some dirty stuff in there. The last that comes out is the worst of the car, and has the thickest and most dirt in it.

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    Protect My Car
    Response from Protect My Car

    Thank you for those comments. That is exactly that we like to hear. In fact, giving our customers great peace of mind is our number one goal around here. Thank you very much for letting us know we are meeting that goal and thank you for choosing Protect My Car.

    Verified purchase
    Customer ServicePrice

    Reviewed Nov. 2, 2019

    Overall, my experience with Protect My Car has been great. Because I have a luxury car, the repairs and the maintenance can be very expensive. And so, if I could save on that cost, then hey, why not? When I found out about Protect My Car, it was on a reputable website. I was on a call with Medicaid. And so, I figured it wouldn't be a scam if it was on Medicaid’s call. So, while I was waiting, it was kinda one of the things that was being talked about. And so, I took the number down, and I called, and I went forward with it.

    Protect My Car's rep was a really nice guy who helped me through the process when I purchased the warranty for the very first time. He asked what kind of vehicle I had, what kind of vehicle my husband had, and he walked us through all of the benefits and the parts. All of the representatives have been great and very helpful. Each time that I called in, they had been done at the 50% that they guarantee. And then, I had a small issue with them charging me a little bit more. They said they had switched over to some new service who deals with automatic payments. They handled that right away. The quality of Protect My Car’s service is good. With what I pay, I’m definitely getting a good quality. I’m only paying 50% on whatever it is. That’s definitely good security.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal.

    Please call us anytime you have any questions or if there is anything we can do to help out.

    Customer ServiceClaims Handling

    Reviewed Nov. 1, 2019

    I have a policy with PMC and I am happy to have the service. However, my truck has been at the mechanic's shop for a week without even being touched. The issues have been diagnosed, but the inspector had to go out to verify that the needed repairs are legit. I understand that, as it saves both PMC and me money. However, I have called every day to PMC and I keep getting the same "We'll call you back as soon as we've completed the claim" line, but each time, I was the one who had to call them for updates. Actually, I may have missed ONE call from them. Also, the mechanic said once he starts the repairs (who KNOWS when that will be since he can't start until PMC authorizes the claim), it will take about a week to repair my truck.

    PMC only wants to provide a rental for two or three days. I am STILL waiting on a phone call to tell me what is going on, and the work day is almost over. I work 7 days a week, so I need transportation. Even if they approve the claim today, I won't be able to rent a car until tomorrow afternoon because the Enterprise nearest to me closes at 6:00 p.m. I won't get off until 6:30 p.m. and I have to be at work tomorrow from 7:00 a.m. to 3:00 p.m. This has taken entirely too long and I'm extremely unhappy about it, as well as the lack of anyone at PMC keeping their word ("I'll call you back"). It's just not good customer service.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. The claims manager is fully aware of the issue and has been trying to reach you. We are working with the shop to get this matter resolved and will certainly continue to do so. We apologize for the unavoidable delay on the repair. We will go over the details with you so you are completely up to date.

    Thank you again for your comments.

    Verified purchase
    Claims HandlingPunctuality & SpeedRefunds & Payouts

    Reviewed Nov. 1, 2019

    My car is used commercially, so I put a lot of miles on it and needed a repair plan. The manufacturer's warranty was done a long time ago. I bought a warranty from Protect My Car. Some of the other companies won't do commercial vehicles. Protect My Car's reps explained things pretty well. When I had a claim, they paid for their portion of it. Their billing service struggled in the beginning. They kept sending late notices. It was being automatically deducted. But it now seems to be sorted through.

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    Protect My Car
    Response from Protect My Car

    Thank you for your review and for choosing Protect My Car to help you protect your car and your budget. We appreciate that very much and we know you'll save a ton of money with this coverage.

    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed Oct. 31, 2019

    I was looking for an all-inclusive package. I talked with Protect My Car's rep, I asked what their contract covered and they said bumper to bumper. Then they sent me a pictorial. But it’s one of those type things and I didn't need the coverage at the time, so I thought everything was gonna be okay. But then, when you start digging down deeper, the service contract didn't cover some things that I really needed covered. I understand about certain things that go out with time, but my headlight thing really got me. In my car, you gotta go under the bumper and all that kinda stuff about the headlight. And the catalytic converter, which is something I couldn’t get to, was a pretty big-ticket item that I thought would be taken care of, and it wasn’t.

    Other than that, I know we got the water pump repaired and a couple of other things. And so far, so good. The first time I took the car in, I had it towed to the place then the guy there developed a quote. After, he called Protect My Car and they didn't cover the repair. That was pretty bad and I didn't like that. So now, I have to call first to see if it’s covered before I even take the car in there. If the service is covered, then we pay 50% of what the deal is.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We do hope you understand that covering wear and tear items, like light bulbs, headlights, tires and similar items would also require a substantial increase in monthly premiums. You can plan for the replacement of wear and tear items, but it is close to impossible to plan for a major breakdown. That is what this coverage is all about. It helps folks who suffer a major break down despite taking good care of their vehicle.

    As for the catalytic converters, those are covered by each states laws and regulations concerning emission control standards, most of which do not allow service contract coverage. We do wish it was otherwise, but we do have to operate within the law.

    Thank you again for your comments.

    Verified purchase
    Customer Service

    Reviewed Oct. 31, 2019

    Protect My Car is a great company. My most recent claim was towing. I had to get my car towed, and I had to get my tire fixed. The customer service and everything were great. I also got a tune-up and oil change from them for free. When I was signing up for the warranty, everything went smoothly. The lady that I spoke to was very nice and helpful, and Protect My Car would give me what I really wanted which was a great thing. I'll recommend Protect My Car to everybody.

    Thanks for your vote!
    Protect My Car
    Response from Protect My Car
    Thank you for those great comments. We appreciate them very much.
    We do work hard to make sure your experience with Protect My Car is a positive one and that the whole process, from choosing the right coverage, to making sure it is comfortable on your budget, to fast and efficient claims service, towing and rental car benefits, gives you great peace of mind.
    Please let us know if you have any questions or if there is any way we can help.

    Thanks again for your comments.

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & Payouts

    Reviewed Oct. 30, 2019

    When I talked to someone from Protect My Car on the phone, I had him send me stuff that I could read and it looked all right. Then four months later, something happened and they took care of it. I took the car in to the dealership for an oil change. They came back and said that I needed this job that was gonna cost around $500. There was something the matter with the exhaust system. I called Protect My Car and told them I was at the dealership. Then they called and talked to the dealership. The dealership had to take out some gaskets that Protect My Car doesn't generally cover. But to get to the problem, the dealership had to take it out. They bickered and Protect My Car agreed to pay $36 more. The car was fixed and my out of pocket was $100. Everything went smoothly and there were no hassles.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We appreciate you providing them. We are very glad to have helped you with the recent repair and look forward to doing so again when you again need help. It does make a difference, doesn't it, to have good peace of mind when your car suffers a mechanical breakdown. Nothing lets you know you made a good decision in getting coverage quite like an expensive repair that you only have to pay a small deductible.

    Thank you again for choosing Protect My Car and for your comments.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Oct. 30, 2019

    Protect My Car's customer service was great. The rep that I spoke with was friendly and she explained everything to me. She sold me into getting the policy. She gave me an honest answer to my question and she said I could get out of it in 30 days if I didn't want it. What I also like about it is that it doesn’t have a cutoff. I got a 2007 Mercedes with less miles on it, and it won't be like when I reach a certain point, they won't help me anymore. I've filed a claim through them and it went well. I took the car to the shop and gave them the information, and they said they’ve been familiar with it. The shop took care of everything else for me and I just paid my part.

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    Protect My Car
    Response from Protect My Car

    Thank you very much for those comments. We really appreciate them. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service, all with low monthly premiums tailored to fit your budget. That’s what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your comments.

    Verified purchase
    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed Oct. 29, 2019

    I purchased a used vehicle so I was purchasing a service contract and Protect My Car got ahold of me first. I was gonna say no to the whole thing though, but then they came back with the deal that was fine. It was a price I could afford. My only complaint was that it took them six or seven months to get me my packet, my card and everything else. That's the part I was uncomfortable with. I had bought this policy and I was supposed to make these calls to have them actually pay over the phone.

    I kept getting things in the email but I never got anything in my mail, like my ID card. It was like either I didn't have it or they didn’t tell me that they had it and they could send it. Everything that I had was like generic stuff that they send everybody and it just kept repeating. The first customer representative I interacted with was for that and it was fine. But the second customer rep was much better. The second one finally solved the problem and I got my packet. Once they said they're gonna send it, I finally got it. It took less than 30 days. But this is really slow.

    Also, I didn't know that I can get all these oil changes and stuff. Nobody ever told me that except the second representative. That aside, I've done one claim. My starter had to be replaced and a part had to be ordered so that it could get done. The starter was done and Protect My Car paid it for that day. So far, the quality of the service is good and I have the sense of security I had before. I always had a new car with a warranty. This vehicle is a Honda so it's pretty stable and although the policy doesn't make it any more stable, it's nice to know we have it out there for the big things. I got a little ball joint issue happening with my car right now and I'm gonna be using Protect My Car. I've reached out to them and they'll cover about 40 percent of it.

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    Protect My Car
    Response from Protect My Car
    Thank you for your comments. As a GREEN company, we do not provide hard printed copies without a request to do so. We do, as you indicated, email the coverage plans and ID cards to each customer and will, if requested, provide a hard printed copy as well.

    Thank you for choosing Protect My car.

    Verified purchase
    Claims Handling

    Reviewed Oct. 29, 2019

    My vehicle had problems dying on the street and I took it in to the shop one day. I submitted a claim to Protect My Car for my starter and it wasn't hard. However, it was a little hassle at the time because I didn't have a printer or a laptop.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We are glad we were able to save you so much money on your recent repair. Thank you for choosing Protect My Car and than you again for sharing your experience.

    Verified purchase
    Customer ServiceTechPrice

    Reviewed Oct. 28, 2019

    I had a warranty and the miles ran out so I just got additional, not the manufacturer warranty, but an extended one. Protect My Car was the one that was offered when I was talking to my bank. They put me through to them. Protect My Car's customer service reps answered all questions and concerns I've had so far. They go through the dealership more but I go through Firestone to get my car services.

    I used Protect My Car one time and they did pay, but I had to go back and forth because Firestone required certain things and Protect My Car needs it for the cost. It was like an invoice but Firestone don’t do the invoice until the work is over. If you go to a car dealership, they do it a bit differently. They can send you that invoice so it was a bit difficult. We were able to work it out to make sure that they get paid. I was worried and I wanted to make sure Firestone get paid as well because they did the work. But we both got paid. There’s just a process that I have to go through all the time. Other than that and having to talk to different people, I haven’t had any negative experience with Protect My Car.

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    Protect My Car
    Response from Protect My Car
    Thank you for your review. We are always looking for ways to improve our customer service experience for our customers. We are glad that the coverage has saved you so much on your repairs. That is what good coverage is supposed to do.

    Thank you again for your comments and thank you for choosing Protect My Car.

    Verified purchase
    CoveragePrice

    Reviewed Oct. 28, 2019

    I purchased a service contract from Protect My Car for repairs. It's getting older. The price has been reasonable. The other ones are higher and have more restrictions. The rep gave me the best deal he could. They explained it real good, so I decided to purchase it. I've used the coverage once, and it went pretty quick. It's great to have it.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. Protect My Car is one of the few companies that will qualify older, high mileage vehicles for coverage. We believe these vehicles are more prone to break down and those vehicle owners are certainly entitled to the best coverage available.

    Thank you for choosing Protect My Car. With half off on repairs, free oil changes, road side assistance, rental car reimbursements and much more, all for a small monthly premium, we are sure you will save a ton of money with this coverage.

    Verified purchase
    Coverage

    Reviewed Oct. 26, 2019

    I needed extra coverage and got Protect My Car out of word of mouth. Their reps were very knowledgeable and professional. However, I needed some extra brake work, but it’s not in the warranty so now I gotta come out of my own pocket. I believe all the parts should be covered, not just certain parts. That’s my biggest complaint because I just paid $500 and something in August. Now I gotta pay another $370. That's a lot of money you gotta come out your pocket for.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We certainly understand what you mean. We provide coverage for the most expensive repairs. Those are the ones that most people just do not have the financial ability to take care of. It just makes sense to protect yourself against those very expensive that can happen without any warning. That also helps us keep the premiums affordable for those on a budget.

    In short, you can plan for replacing wear and tear items, like tires, brake pads and similar items. This coverage is meant to help with those big, unexpected repairs to engines, transmissions A/C and hundreds of other repairs.

    Thank you for choosing Protect My Car.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Oct. 26, 2019

    I appreciate Protect My Car for my coverage. I needed an extended coverage because I know the parts are gonna be high. I purchased a used vehicle that wasn’t covered. I got a good warranty car service from Protect My Car. I was calling around and I felt like you couldn't beat that deal. On my Benz, they offered a deductible for anything that's dealing with parts, and I know the parts on a Mercedes Benz is high. Protect My Car's rep helped me out a lot. He was really wanting me to get coverage for my car, and I thank him for helping me out. I filed a claim for my windows and it's working good now. I like the coverage.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We appreciate them very much. You are right, too. Our agents treat each person as an individual, with individual needs. That is what sets us apart from other companies.

    Thank you for choosing Protect My Car. We are glad to have you.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePriceRefunds & Payouts

    Reviewed Oct. 25, 2019

    At the time I got Protect My Car, my vehicle wasn’t a new, but it was newly-purchased. When I told the rep the year and model of the car, she told me about the car a little bit. Then, she told me that it was expensive to fix a car like that so choosing Protect My Car would be a good thing for me to do. When she ran the policy down to me, it seemed to protect a good amount of parts. And when I filed a claim, the outcome of it was fair. Although I had to pay some of the cost out of pocket, they explained why. Also, when I called and switched a payment method, their customer service was very helpful. I recommended one person to Protect My Car and I told them that it was a good thing and that it was fair.

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    Protect My Car
    Response from Protect My Car

    Thank you once again for providing your experience with Protect My Car. We appreciate that very much We know you will find us attentive to your needs and the coverage will save you a terrific amount of money. That is what good coverage is supposed to do.

    Customer Service

    Reviewed Oct. 25, 2019

    They call me multiple times a day, the first time they called I listened to all their offerings but didn’t see much value in paying $3500 for a warranty that only pays 50%. One of the reps told me while I was listening to the entire pitch that I had to take advantage of the offer that day or I would no longer be eligible. She stated if you call back tomorrow we won’t be able to help you. So why oh why do they keep calling me daily? How many times does someone have to say, "I’m not interested" before they take a hint?

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. We regret that you were inconvenienced. Protect My car only calls those individuals who opt-in to receive a call through website submissions. Doing that more than once might result in multiple calls. Thank you for letting us know of this issue so we can resolve it for you.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Oct. 25, 2019

    I've been with Protect My Car for a year and so far, I had one claim with them. The mechanic shop dealt with them and I didn't really interact much with them. But when you put in a claim, they have to send an inspector out and I don't agree with that. They want me to take my car to a licensed mechanic, a licensed mechanic keeps saying this needs to be done, then they're gonna tell me that they gotta send out an inspector, which prolongs the repair of my car longer and makes me have to walk or take public transportation. All in all, the quality of their service could've been better. Also, I got contacted by another company that told me certain things that they covered that Protect My Car wouldn't, like brake pads and stuff like that. And the representative said he used to work for them, so he knows them.

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    Protect My Car
    Response from Protect My Car

    Thank you for your comments. we do hire independent inspectors when the claim warrants it. Rather than delaying the repair process, the independent inspector's report helps make sure that the right repair is being done and that the repair is done right the first time. W do not want any customer to have to go back to the shop a day or two after a repair was attempted because it was not done correctly the first time.

    Again, thank you for your comments.

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    Protect My Car Company Information

    Company Name:
    Protect My Car
    Company Type:
    Private
    Year Founded:
    2005
    Address:
    570 Carillon Parkway
    City:
    Saint Petersburg
    State/Province:
    FL
    Postal Code:
    33716
    Country:
    United States
    Website:
    protectmycar.com