OnStar Reviews

I have a 2005 G6 and currently have onstar service. I have an chance to upgrade my system to the digital system. Recently, my door locks malfunctioned and as a result locked my 12 month child in my car. I did not worry much since the car was started using the automatic car started, and I HAVE ONSTAR. When I called onstar to unlock my doors they informed me that my car did not accept the message, and I had to wait 10 minutes for the next system. I was unaware the system sleeps for 9 out of every 10 minutes. I had missed the window my car was awake. I was informed the the second attempt did not work. During this time the car has turned off and my son has been in the car of 1 minute without air. The operator informed me that it would take another 9 minuites to unlock doors. Also, I was informed that it was my analog system was the reason my onstar did not work. So, I had to break my window to retrieve my child. My problem is I have been paying my monthly dues with a sense of security that turned out to be false. Now they want me to upgrade and pay the transfer price and the monthly dues for a system that has not been able to provide the services promised. I called Onstar to voice my unhappiness, and at the end of the day I still had a system that didn't work and a broke window.

OnStar service in my 2001 Chevrolet Tahoe is not only about to be obsolete, Chevrolet/GM are not offering an upgrade solution- how hard could it be to swap the antenna and the on-board cell module? I purchased this vehicle with the intent, as I did with my previous vehicle, to drive it for 10 to 12 years, and now the onstar service may as well be taken out and used as a door stop.

I Was Informed By OnStar That Their Services Will No Longer Be Available On My 2001 Chevrolet Tahoe After December 2007. The Fact That The Analog System Will No Longer Support The New Digital Communication System Is Not a Burden That I Should Have To Endure. I Am a Single Female Who Travels a Lot. I Purchased This SUV Because Of The OnStar Features, There Is a Great Deal Of Comfort In Knowing That With My Medical Conditions OnStar Is Only a Button Away From Dispatching Help. I Will Gladly Purchase An Upgrade If One Is Offered. But I Was Told By GM That No Upgrades Will Be Available For My 2001 Model Tahoe. Buying a New Vehicle Should Not Be The Only Option That I Have In Order To Maintain These Features. If I Had Been Given This Information Prior To My Purchase Maybe Leasing Would Have Been a Better Option.

I have Onstar on two of my vehicles. 2002 Trailblazer and a 2004 GMC Sierra. Since begging service with them I have never missed a payment. Now I get this letter in the mail saying that as of 12-31-2007 I will no longer have ONSTAR unless I aggree to pay them the $15 upgrade fee, plus a years worth of service in advance for both vehicles. In this day and age of ever growing fuel prices and increasing costs of living, my family could not afford to pay a $600 upfront (the cost of my wifes subscription $199, then my package $399.) This is way I pay MONTHLY! it is way easier to swallow my monthly payment than come up with a years payment in advance. I tried to let onstar let me sign a one year aggreement and let me pay monthly like every other monthly service i have like my cellphone and Sat. TV. But ONSTAR if being very unreasonable about this. And now it seems like it may not even be available on my 2002 model. Onstar is one of the key reasons that i buy GM. Actually it plays a VERY LARGE PART of the decision making in what vehicle I drive and buy for my wife. I very much like the security it offers to my wife and children. Now it seems like this will end with no reasonable alternative offerd by ONSTAR.

A couple of months ago I received a letter from OnStar stating that I would have to bring my 2004 Cadillac CTS into a dealership to purchase an upgrade from my analog OnStar system to the digital system that will be activitated in 2008. As it turns out, OnStar was supplying digital-compliant systems as early as 2002 for GM cars, but for reasons that escape me, my Cadillac was equipped with an analog system. I have been charged almost $70 a month for a security system that will be cancelled as of Jan. 1. Further, the only times I have ever used OnStar -- when I was lost and needed directions -- I received rude treatment from OnStar representatives who told me I had not subscribed for that service. When I bought my car, I did not realize that there was a difference. On Aug. 13, I received the second and final notice that I needed to change the credit card that was paying for OnStar or lose my service.

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onstar is cancelling my service as of dec 31,2007 it is a real shock to me that they would not offer any upgrade to continue service. my car is NOT A $25 throw away cell phone.

I purchased by 2003 Buick Park Ave from Hancock Buick, but they have sold out to Jim Hudson GMC, Garnersferry Road, Columbia, SC 29204. I paid by conversion fee, only to find out that I was not eialgable for the digital OnStar and that they would be refunding by money. I have read all the online complaints that have been received and I dito all of them!!! Please let me know if there is to be a class action suit as I to wish to be included. Thank you for any help that may be available.

I am hope for a class action law suit so that other people in this situation can do soemthing about it. I have been paying $280 per year for what, nothing now!

Onstar service on a 2002 Chevrolet Silverado.

I received a letter indicating that the factory-installed OnStar in my 2001 STS Cadillac will no longer be functional because they are upgrading their system from analog to digital. One of the reasons I purchased this car was because of this safety feature and now it will no longer work and they say they can not upgrade it to work with the digital program.

OnStar communications upgrade to digital system do not provide technical information as of why my 1999 Cadillac Escalade can not be upgraded. I had extensive email communications in hope to get a technical explanation. Today July 16, I had a phone exchange with the supervisor of the conversion dept. Mr. Sean, ID # 75967 and he declare that he does not know if such technical information exists or if any person at OnStar has such information.

I purchased a 2004 Acura 3.5RL in Jan 2007. When I purchased the vehicle, the dealer mentioned that the car is fully loaded and even have onstar. But he never remember to mention that Onstar is going away by Dec 2007. Later a few weeks later, when I subscribed to Onstar, they told me that I cannot have the account with them because their service will be defunct in Acura' after Dec 2007. I contacted my Dealer to see if they would exchange the car to a newer model abd they would not do it because they mentioned that it crossed over the 3 day period for P/O Cancellation. Now I am stuck with a car that will not have Onstar staring 2008. My car is still under manufacturer's warranty and the manufacture will not give me a upgrade path as well. This is ridiculous and would want to fight the cause with fellow Acura owner's to get upgraded to a digital Onstar or other solutions that will provide onstar like similar service. Thanks Laxmi

I am the owner of a mint condition 2002 Pontiac Bonneville SSEI with 12k original miles on it. The car was purchased new from Bob Jeannotte Pontiac in Michigan in May of 2002, by my mother, a long time customer of Bob Jeannotte and of General Motors. The car is fully equipped, and features include the OnStar system, to which my mother subscribed, and I currently subscribe. When my mother died in 2006, the car was left to me. General Motor’s decision to not even offer an upgrade for the analog OnStar system for this vehicle is extremely distressing. It has not only substantially reduced the value of my vehicle; it has taken away the peace of mind that OnStar provided.

What happened? Use as much space as you need: Consumers News: My wife and I purchased our 2001 Tahoe Chevrolet from Pohanka Chevrolet (Chantilly, VA) in November 2000 and paid $40K cash on the spot. The package included OnStar with a few options to accommodate my handicap-physical disabilities. We paid OnStar two years in advance and then paid an additional five years in advance to ensure the OnStar coverage would be there 24/7. My wife and I were never advised at any time by OnStar and Pohanka Chevrolet (until this Spring of 2007) that the analog technology OnStar had in 2000 would be obsolete, discontinued, and replaced by digital technology in January 2008. When we received the letter from OnStar in the Spring of 2007, that OnStar Service was being discontinued in January 2008, I immediately contacted OnStar and requested an OnStar upgrade from analog to digital ASAP. During my phone call to OnStar, OnStar abruptly advised us, “There is no OnStar upgrade from analog to digital for your 2001 Tahoe. Only Tahoe’s from 2003 and newer are upgradeable. Your 2001 Tahoe is too old for an upgrade from analog to digital. You will have to either go with out OnStar or purchase a brand new or newer automobile that already has digital OnStar installed.� I asked, “why were we as customers not advised the analog technology OnStar had in 2000 would be obsolete in a few years?� OnStar’s response to my question was silence.

We purchased a cadallic with onstar service in Miami. We had the phone with the onstar service. When we moved to Tallahassee we could no longer find a service provider ffor the phone service, therefore we couldn't use Onstar. So we again purchased a 2005 with onstar and this was without the phone, but onstar service with builted in phone services. However, we still cann't use the onstar phone service and when we ask for directions, some of the personel are unable to give correct direction. I remember once we were told to go West we should have gone East and had gone a long distance before we realize that we were given the wrong direction. So we cancel our service. This last few years have been the worst for our Onstar experience.

I have a 2003 Silverado with Onstar activated and use my personal calling more then anything. I was not aware that I would have to pay $200.00 (US)?? canadian to have my onstar upgraded. GM Canada should be offering at no charge to the customer a free software/hardware upgrade if they knew that this was going to happen sometime in the future. Did we not pay for onstar as an extra option on our vehicles? I'm am sure the price is factored in somewhere on the price of the vehicle(s). GM would not install a onstar product in their vehicle without considering being paid for it. Vehicles are getting pricier than ever and our wages stay the same. I just bought another vehicle and it's a Pontiac Montana which incl. Onstar and if my truck is not upgraded for free, I am going to cancel onstar completely and start being honda vehicles again. Oh, and be sure that I will not recommend a GM vehicle to anyone I know. Toyota, Ford , Dodge are also appealing to the eye. The only reason for buying GM is Onstar. Jason

I am another Onstar customer that bought a 2002 Chev, that was not told about the system sunseting in 2008. I would spend $$ to upgrade if it is offered. I am very upset that this was not discussed when I purchased my Chev.

I Have Called Onstar Many Times To Complain That My Vehicle Phone Was Not Working. I Was Given Case Numbers Each Time, And Asked To Try My Emergency Button On Onstar System. It Did Not Work Either, Including The Onstar Contact Button On My Vehicle. This Has Been Going On For Several Months Now With Me Contacting Onstar Each Time I Have Tried Using My Service And It Not Working. Each Time I Was Told The Problem Would Be Corrected. Well Yesterday Being 5-29-07, I Tried Using My Onboard Phone Again And It Did Not Work, Nor Did Onstar Button, Or Emergency Button. Finally My Emergency Worked, I Then Told Operator That This Was Not A Emergency And Stated My Problem. I Was Then Transfered To Customer Servive, Where I Was Told That This Has Been A Known Problem By Onstar, And Had Something To Do With The Transfer Of AT&T And Cingular. (My Phone Service In My GM Vehicle Is Solely Verizon). I Was Then Offered Two Free Months (That Does Not Work), Of Onstar Service. My Complaint Is That They Have Been Charging Me And Many Other Costumers Monthly Fees Of A Service That Does Not Work. And A Time Limit On Your Minutes That Will Expier On A Set Date. They Will Not Offer Me A Refund. I See This As Being A Theft Of Service. THANKS, GUY Scott

When I purchased my 2005 Trailblazer, the onstar feature was one of the selling points. It's very unfair for GM to just drop onstar like a bad habit. Somthing has to be done to make them accountable for their actions. SOMEONE PLEASE HELP US POOR PEOPLE THAT PURCHASED A GM VEHICLE WITH ONSTAR AS A SELLING POINT.

I am completely appalled about the letter I received concerning the FCC mandate affecting my OnStar capabilities. In 2000, I purchased a brand new 2000 Cadillac Eldorado with the OnStar package. I love my Eldorado; I can't but another one because they discontinued the model. I feel that GM should replace my OnStar capability with one that is compatible with the FCC mandate. This should be a RECALL item. I would never have purchased the package if I would have known that it would only work for a few years. And now that the vehicle is paid for, I refuse to go into debt that much again just to get the OnStar capability. I paid $40,000 for my new Eldorado in 2000 and it only has 51,000 miles on it. What do I get as compensation? Consumers need to unite in protest!

I purchased a new 2004 Sedan Deville, mainly for the Onstar System for safety. In March I also received a letter that as of 12/31/2007 I would no longer be able to use the system. Also, my husband has a 2002 Yukon XLT and of course his system is history too.

Was notified that Onstar could no longer cover my car, same old excuse as everyone else has been denied. If there is a class action suit how do I inquire?

In July 2001 I purchased to 2001 Chevy Tahoe and a 2001 Chevy Impala. Never once were we told that our OnStar wuld become obsolete. Once I was informed about the upcoming switch from analog to digital I contaced Onstar to find out if I would be given an update or some type of midification. I too was told I could by another car. OnSta is out of their mind if they think people are going to purchase a vehicle to maintain a product that the manufacterer has abndoned the customer once already. I would love to spear head the lawsuit or at least be included in it.

The Safety and Security service provided to my vehicle is ending 12-31-2007 and there is nothing that can be done unless I purchase a new Vehicle with the digital service.. This is unethical...I was sold a vehicle with ONSTAR that will soon be obsolete and de-values my vehicle... What can be done ? I am not the only auto owner with this concern....

In 2002, I purchased a 2002 GMC, top of the line pickup that included the On Star feature. Now GM says it will no longer support it. A conversion kit to convert from analog to digital is available for 2003 and newer vehicles but not prior. How can they justify converting some and not all? In your article dated April 10,2007, you mentioned that a class action law suit was being filed. How do I get included?

I am with the nearly 500,000 GM auto owners that have a onstar vehicle safty equiptment. My 02 Pontiac Grand Prix GTP was purchased with onstar installed. I am a disabled american and I really rely on this type of safty equiptment. Mycar is now 4 years old has 42000 miles and no engine problems. I believe most people purchase new cars with the intent to drive them as long as possible. Now that my onstar service will no longer be supported on my vehilce as of the end of the year.

I own a 2003 Acura RL 3.5, I purchased it in 2003. Onstar cancelled my service for April 2007, (without my permission). I advised them I didn't ask for cancellation and to reactivate my services.

I purchased my SAAB 9-3 in the fall of 2002. At no time during the sale was I informed that within 5 years of owning the vehicle I would no longer have access to OnStar. In fact, the car salesman went out of his way to highlight the OnStar feature, extolling its value and worth. In my opinion, the consumer friendly, right thing would have been for SAAB/OnStar to inform me, the customer, of the pending change in technology, thus allowing me to make an informed decision. But of course, that wouldn't have occurred as GM had product to unload! In April 2007, I received a letter from OnStar-General Motors advising me that as of December 31, 2007 my vehicle would no longer have access to OnStar because the analog technology was being replaced with digital. When I inquired about changing my car's system to digital, I was told that wasn't possible.

I am one of the people that will be without OnStar service as of Jan. 1, 2008. I have a 2001 Chevy Silverado with 67,000 miles on it. I have put $5,000 into the vehicle in the last year in anticipation of keeping for a number of years yet and now I find out that the OnStar won't work in 8 months. I have used the service for door unlocks a number of times and have used the phone service many times when I'm in areas where there is no other service. Had I known this feature would not work beyond 2007, I may have not put the money into the vehicle, sold it and bought a new one.

iam now 91 and on nov 29 2001 i bought.....only because of my age...a saab 95w equipped with onstar. am sure that in late 2001 gm/saab/onstar were well aware of the analog/digital fiasco. me thinks that the prospective buyer should have been informed. silence is golden...at least for GM.

my onstar is being cancelled on my 2001 Tahoe and i understand that it can operate on a digital radio if you upgrade this from analog...why isn't this being done for us?

Just received a notice from onstar that the two autos I own with onstar will no longer be able to use the onstar system after 12/08. One of the reasons I purchased these cars was the safety and knowing that my wife and son were always connected to onstar. The notice did state that they would be happy to keep me as a loyal customer and suggested that I buy new car that could be serviceable. General Motors has yet to contact me,but my guess is they would also like to keep their loyal customer and have me purchase a new GM product. I just don't understand how companies can do this to people and get away with it.

I am one of the people that had a 2004 GMC with OnStar. I converted to the digital at my cost in preparation for the change over that was going to occur. I chose to front the money myself hoping to get good service and share those services with my VerizonWireless Cell phone, and either/or product which would have been a real benefit to me. After the change over, my OnStar quality degraded. Remember this is using the same technology as my handheld cell phone and it's quality remained top of the line. My OnStar would reset itself with a loud boom, lose all it's memory and has been returned to the dealer 3 times with the explanation of it being the responsibility of VerizonWiress, Onstar division. I contacted them.

GM (Buick) refuses to install new OnStar digital radios gratis to replace old abandoned analog service.

I purchased a 2002 Tahoe on October 11, 2001. The vehicle I purchased already had the OnStar by GM system which I was charged for. I was told I could also connect the already installed phone with OnStar and pay for minutes to use at my leisure. Before I drove off the lot, the salesman assisted me to set up my OnStar system with OnStar by GM. I did not set up the phone at that time due to my wanting to leave the lot with my new vehicle.

Received a letter indicating as of January 1, 2008 the factory installed OnStar in my 2001 Buick Regal will no longer be functional because they are upgrading their system. I purchased this car because of this feature and now it will no longer work and they will not upgrade it to work. I have 45,000 miles on my car with a extended warranty for 100,000 or 10 years which ever comes first....what do I do now? I still want OnStar but cannot have it!

In January 2007 I received a letter from OnStar saying that the OnStar System on my 2002 Buick Park Avenue would no longer be active after Dec. 31 2007 because it uses an analog network and the new system uses a digital network. Newer models with the new digital network capability will continue to operate. My complaint is that I was told that the OnStar system would be a safety item on my car that would help protect me and my family for as long as we owned the car and paid the monthly premium to keep it activated, witch I have. I have been a long time General Motors customer and a loyal subscriber to the OnStar Service.

The onstar failed shorting out my 2 month old 2006 Chevy Impala car radio which drained the battery. Receiving the onstar diagnostic report a week by email after the above problem stated the onstar needed immediate attention - why was i not notified earlier by home phone or car phone - when i questioned onstar with the blue button they stated the report is a month old - but why did the BATTERY light not come on in the car that it was running low?? I called GM and got NOWHERE - kept saying it was Onstar's problem - the dealer replaced the radio and even the battery - which GM is not paying for - I stated tha tin 2006 GM should do more as 10 people in my immediate family own GM vehicles, I am completely dissatisfied with this explanation and lack of response and action. I have only praise with my dealership who gave me a loaner car immediately.