OnStar Reviews

Purchased a new 2019 Denali. Came with a month of OnStar for free, then they extended it for 2 months free if I entered my cc information. So I took it. Well today I got an email notification that I had earned "My GMC" points for my onstar purchase. What? The credit card I gave stays locked so no charges can be made to the card, so what have they been doing? Just racking up $40 dollar a month charges, that are being declined due to my locked card. I called and wanted to cancel the service, because I apparently didnt read the fine print. The "Extended free trial" signed me up for autopay.

This is with regards to the issue that I faced today (December 30th 2019) at 4.15AM. I own a 2018 Chevrolet Malibu, with which I was returning back home in the Highway 401. The car lost control due to a slippery track and glided off road and fell into a ditch that was quite steep. It was a highly panicking situation and we immediately sought the help of OnStar for an immediate roadside assistance. We reached out to an associate and the call was transferred to a Chevrolet roadside assistance agent - Chris. Chris, gathered all our information and details of the car too and advised that they will assign a truck to help us take our vehicle back on road. As said, we received all the details of the tow truck company via text message that had a link and the link directed us to a webpage which had an ETA of the truck to our spot.

I went to use my Turn-by-Turn about a week ago and was informed it had been canceled. I did not cancel the service and I paid for a year service that does not expire until June 2020. I purchased a special they had for $10.00 a month for the turn-by-turn. Several days ago I got a letter stating my service had been canceled. I called the number and was told that they no longer have that plan and their system canceled it. The person said she couldn't help me and I would have to call from the vehicle. I went online and checked my account and saw where they canceled it and issued me a credit for the remaining months. No one even told me that and the letter never mentioned it.

When you buy a new vehicle, you'll be schmoozed and impressed and PUSHED into giving OnStar your credit card for a subscription with the first month free to "see how you like it". DO NOT DO IT. They will NEVER stop charging you for a service you do not want or need. Every month after they have charged us $35.20 we call to tell them that we want to cancel our subscription--after all, they claimed that you can "cancel anytime" when they snatch your credit card number from you. It makes no difference. They have charged us $35.20 every month for the past 10 months. I am now making a report with the BBB in the hopes that something will happen. The next step is to dispute every charge with our credit card. I do not actually expect to get our money back. DO NOT FALL FOR THIS SCAM.

After have the service for a year, I decided to downgrade my subscription. Each time I called they tried to upsell me something or warn me about what I was dropping. I was well aware. They have more than once sent on a wild goose chase, given me erroneous directions and simply don't care. "Oh we apologize for that. Where would you like to go?" has been the response. So I was told to call and ask for the customer loyalty department and get a discounted plan from them. The woman who answered had an attitude from the word go. I explained my situation and said that I would drop the service before I paid yet another $14.99 (their already discounted price) for bad service and options that I didn't want or use, ie lock-out, wrecker, etc.

I have been paying $320 per year for this service. Today I called to cancel and they offered me $120 per year because "I had been paying their retail price" and they had a better offer for me! So, I've been ripped off for years and now they have a better offer??? I canceled my services. I am disgusted with them! I will get AAA Plus for $100 per year instead. Don't fall for this con company. They are seriously overpriced and have no appreciation for their long-time customers.

Dec 14, 2019. I have waited 3 1/2hrs to get my car towed 5mins from where I stay. They made me miss my ride to pick up my battery and was not willing to assist me in getting it. The battery was only 5mins from the dealership. NarTowing was suppose to pick me up at 1st and didn't call when they were running behind. OnStar then switched me to Superior 2hrs later because of the wait. I explain I missed my ride to pick up my battery and Trisha said they would not pay the additional $8 to pick it up, even though it was their fault. Superior said they had no problem taking me and OnStar would need to approve the additional mileage or I would have to pay. Well, I wind up paying it. OnStar has not held up to the service they use to provide and I am cancelling my service. Oh, they also couldn't help Wed Dec. 11th when I was in my car due to my battery. The lady couldn't even tell me where my pocket transmitter to use my phone key. Terrible service.

I waited over 3 hours for someone to show up to help fix my tire. No one came. Customer service called me many times telling me the driver would be coming soon but no one ever showed up. They then tried to tell me they would have to re dispatch someone to help me and would take another 45 minutes. A young girl should not have to wait in the dark and rain for almost 4 HOURS for someone to come and help them. Ridiculous.

This service is great... in theory. However, it is overpriced and is nothing that isn't already provided by a basic cell phone. Accident assistance is provided free of charge so what are you paying $35 a month for? This does not include the wi-fi, an additional charge on top of the ridiculous monthly fees. An OnStar trial was included with our truck purchase, an already overwhelming affair. There was no notice that the free trial had expired. We called immediately once I realized that my credit card was charged. After being transferred twice, we sat on hold for 15 minutes while they cancelled the account. Today I received a notification that I was credited $1.18 by OnStar. It boggles my mind as to how that math works but unless you call, they will not explain charges or allow you to dispute any. It's absolutely ridiculous and an antiquated, overpriced service. Spend the money on AAA instead.

Nothing but the Truth stated: I am a former General Motors employee with GMISCA/EDS over Ten years when General Motors was the real GM, however today this FIRM is history. I have always purchased or leased GM cars and SUV’s and my spouse retired from GM as the same summary and purchases as me (myself). So, when I make the following statements below are 1) TRUE, 2) REAL, 3) TRUTHFUL, 4) BELIEVABLE and not to be ignored! I also firmly believe that the United States and Canada should not have bailed them out and should have left them go out of business. Just look what they have done since the “BAIL OUT” (Plant closings, Benefits taken away, OnStar, GM Financial, etc.).

Free trial is nice, but I would never pay more than $5 a month for the safety, turn by turn nav, and remote access combined... Either myself or a person passing by me can call 911 and it's free, my phone has GPS with a full map and numerous other features and to be honest you can get cell phone service for $35 a month anymore. I really don't know what OnStar or GM is thinking still installing these units in the vehicles when anymore no one wants to pay that much for something that can't even come close to competing with a cell phone, I do like that they offer hot spot. I may activate it for one month for my kids next vacation, but then again, my cell phone also turns into a hot spot soooo there's that...

I had a brick thrown through my window, had my vehicle ransacked for the tire lock, all four tires were stolen and on star never sent an alert. The next day the insurance appraiser showed up without my knowledge. He reached into the vehicle through the broken window and unlocked my vehicle. Onstar immediately sent me an alert that my vehicle was being stolen. They didn’t notify me when it was broken into, but notified me when it wasn’t being stolen. They did an investigation as to why I wasn’t notified and said I didn’t have onstar connected to my windows or interior movement. So my question is why did it work when the insurance adjuster opened the door but not when the thieves opened it.

Untrustworthy. If you're having issues cancelling OnStar, just notify credit card company and file lost card, keep in mind though if you have other monthly charges on the same card, just update the ones you're keeping, with your new issue credit card. This is the only way you can keep OnStar honest and keep them from charging months after you cancel the subscription.

Activated for a long road trip to the desert. Not only does this service have trouble connecting the advisors don't even take the time to give you proper directions. Tried getting directions to Petrified National Forest and the advisor put us on hold for over 5 minutes and then proceeded to give us directions to our home address over a thousand miles away. We also asked for directions to a specific address which I was very clear on and the advisor sent us to an intersection off the expressway on the other side of town. We ended up getting lost for over half an hour trying to figure out where he sent us. The advisors don't speak clearly, listen or even give you the chance to answer. Google Maps and Waze are better and free! I was certainly glad we didn't rely on them for emergency services as I don't think they would have been reliable.

COSTLY! Poor “Hot Spot” Service. Can not stop vehicle tracking or push button contact even when service is cancelled. GM dealer says the Onstar module can not be disconnected without detrimental effects.

I have been a fan of OnStar in the past so when purchasing a new vehicle a few months ago, I decided to stick with GM solely for Onstar but have been nothing but disappointed. On my first road trip there were MANY dead zones in which I was unable to connect with Onstar or get any help with Navigation. Thank Goodness that I did not need emergency services! The reps that I get connected to sounded like they hate their job and it gets worse each time I connect. Then to top of the horrible service, I called to get my paid subscription going since my trial ran out and it costs way more than I was paying in my old vehicle 3 months ago. I had emergency service as well as could use the app for 14.99, now they want to charge me 34.99.

My car was stolen at 1:00am on the 3rd of this month. I called the police and they took the report and pretty much just told me all they can do is report it stolen along with the contents inside the car which at the time was my everyday used items, such as purse, phone, medications, my child's carseat, etc., and they could keep an eye out for sitting of my car. At the time I wasn't even remembering I had active OnStar! It wasn't until several hours later that I remembered and then called OnStar from a family member's phone. Within 30 minutes OnStar located my car and had the police in route to the destination where they recovered my car unharmed! Without OnStar I probably would not have gotten my car back at all, let alone still in one piece! I can't say thank you enough considering my car is still under payments and I've only have had it for 7 months!

My new Cadillac failed to start and when I called Onstar I received a recorded message informing me they were busy and experiencing a high call volume. Finally called road service on my phone and had a tow truck there in five minutes. My second experience found me stranded and unable to get any response from OnStar at all. Yesterday I was rear ended and OnStar crash response did not activate. I did push the OnStar button and an OnStar operator answered but the person was speaking in garbled English and very hard to understand but they indicated that they had my location and the police would be there soon. The police were driving by looking for us on the road but we were just off the road in the parking lot and kept passing us by even though we hollered and waved our arms they never found us.

DO NOT give them your credit card number when you buy a new vehicle. They made us give them our credit card number for the "free" month of service, then we could cancel it "any time". We've tried cancelling it MULTIPLE TIMES. They will NOT stop charging us. This is $35 per month and that was eight months ago. We're up to $280 that we SHOULD NOT HAVE HAD TO PAY. We do not use OnStar service. We hardly use that vehicle and do not need it and have NEVER needed it. They won't stop charging our credit card!

I wanted to take advantage of the 15.00 data plan which I am already paying 20.00 a month for. Upon my initial phone call I was told that my account was not under my name which it could not be possible (or can it). Some strange reason my mother in law is now the account holder which none of my cars are under her name. Come to light that back in august I had purchase a car for here and the dealership must had set her up with the account.

Don't be fooled. Even if you call and cancel before your time is up they keep on charging. They got me for almost a year on something I cancelled and they're not wanting to give me my money back so now I guess I'm going to have to press charges.

I have had my Chevy Equinox for 4 weeks and have unsuccessfully been able to join OnStar with the My Chevy app. I have called 5 times and every time the reps repeat the same script with the same unsuccessful connection. Four times they have told me a supervisor would be in contact with me within 3 days and all four times no contact. My last call to OnStar the rep assured me he could fix the problem and after 40 minutes his response was nothing he could do. I will be cancelling this outfit long before my free trial is up. The staff are friendly but are incompetent to fix a minor clutch. What a waste of my time dealing with OnStar. I was able to search and find directions on Google map in under five seconds while the rep spend several minutes and could not find the same destination.

When you purchase a new GMC an "Onstar" subscription comes with it...free for anywhere from 1 to 3 months. On July 11/19 after my subscription had expired I continued with Onstar at their lowest rate $15.75 per month for my Cadillac. In August 2019 while travelling I added our GMC Denali at $15.75 then increasing it to $36.74 to get sufficient data. WELL! BIG MISTAKE! All of a sudden my credit card showed 8 charges for two vehicles in 2.5 months!

We have had OnStar for over 10 yrs! This past week I lost it and my data plan. OnStar states they can't have any history although they do have my email and PIN to it. They drafted the money as usual on 9/26/19 but we don't show to ever have had it. This is the 2 or 3rd vehicle we have had it on. We have been passed to so many people and it's "escalated to super tech dept" but no resolution. I ask today can we just start a new account and move on and NO is the answer. The super tech has to fix this issue! Not sure I even want it now! Sorry tech support and is OnStar on strike with GM?

We bought our 2019 Chevy Equinox in October of 2018. We had free OnStar until January of 2019. I called a few days before the expiration date to cancel. We didn’t realize they were charging us $33.00 dollars a month until my Husband noticed it on the bill. They will not give us our money back. We never used the OnStar since we’ve had the car. We will never have OnStar ever again!!! Very disappointed with this company!

My husband I both leased new Chevy vehicles in April and we’re told we had to sign up for OnStar's “free trial” before leaving the parking lot. We were offered 3 months for free. After 1 month my husband and I were both charged. My husband called and they refused to refund the free months. Ok fine, so we ended up canceling. Three months later, 3 calls to cancel and refund us later, We are STILL being charged. We have not used OnStar once. Not care to. They have not refunded us for any month after they told us they would and they continue to charge even though we have canceled several times. I will NEVER recommend OnStar to anyone. And more than likely will lease a non-Chevy vehicle after this mess!

When I purchased a 2015 GMC Sierra fully loaded, the OnStar app was free, when coming back from a hot vacation to a cold climate, you can remote start no problems, then I purchased a 2018 GMC Sierra Denali fully equipped loaded $80,000.00 then my trial runs out after 3 months, OnStar now wants to charge $9.00 a month to use the app. I think OnStar needs to remote start the whole company & stop ripping people off.

They are giving me a hard time in cancelling my account and will not remove my credit card from the account. I was told to call back in 24 hours to remove my card. I'm not sure that's even legal so I'm holding for a supervisor...

This is the 3rd trip we have been on using OnStar to navigate. We requested directions to our next location and we were taken 2 1/2 hours to the wrong location. After calling them and requesting assistance we were told there is nothing they can do. I trusted them and felt it was a safer alternative to my phone. This also happened when we went to watch our daughter graduated from the Military base, they sent us to the wrong location. There are even times I have requested routes via specific highways and they still get it wrong. In my experience I do not recommend trusting the agents in how to read a map.

I had to end up canceling the OnStar service because I get 10 to 15 calls a day from people trying to sell me stuff. I called them up they said there’s nothing they can do about it but change the number. So I had to end up canceling the service because I’m not going to pay for someone to keep calling me all day long in my car. Kind of ridiculous with the technology we have they can’t figure out the app or some kind of system to block the cold calls on my car!! I had to end up canceling the OnStar service because I get 10 to 15 calls a day from people trying to sell me stuff. I called them up they said there’s nothing they can do about it but change the number. So I had to end up canceling the service because I’m not going to pay for someone to keep calling me all day long in my car. Kind of ridiculous with the technology we have they can’t figure out an app or some kind of system to block the cold calls on my car!!

Got a three-month "free" subscription with purchase of my Chevy Colorado. Tried using navigation service - my GPS and app on my phone worked much better and easier. Service reps hard to contact - sat on hold for 10 to 15 minutes. Used OnStar button to call make sure the service was cancelled at the end of my trial. OnStar rep told me I needed to keep OnStar in order to continue to use my key fob to lock and unlock doors, and to keep hands-free phone service. So I subscribed to lowest level of service. Called car dealer to confirm. Was told that the statement by OnStar rep was incorrect. Used OnStar button to call to cancel service. Still waiting on my refund. I'm VERY leery about having OnStar equipment in my vehicle. Twice I was in friend's vehicle when radio cut out and sounds of a service center came on.

Several months after canceling my protection plan for the fee basic, I started to get audio announcements that "this vehicle is connected by OnStar to limited services". According to the owner's manual, this could happen every 60 days or so; but my cars does this every single time I start it up. I've made a dozen or more calls to their tech group, sitting in the car while they try to send a command to stop the announcement without success. By level 3 tech support, I finally got an e-mail suggesting I could contact sales to upgrade to a paid plan that should stop the announcement.

I had low tire pressure in my back right tire so I called OnStar and they said that Roadside assistance was provided on my vehicle. The representative told me to pull off the highway to a safe location so they could get someone out to assist me. After about 15 minutes someone pulled up beside my car and got out, mind you I was in a rough part of town, so I’m not expecting someone in a regular car. This person walked up to my car with a lug wrench and a jack looking into my window. I didn’t let it down at first until the OnStar person called me back and said that was the person to fix my tire.

Bought a new Chevy Silverado. With the vehicle came a free trial period. When the trial period ended I called to cancel. Didn't happen. Called again, they couldn't find account active so they said it had to be cancelled. Then 10 months later they are still billing me from an account I barely use. I just caught the, charge. They are only giving me 3 months credit. What a rip-off. If you cancel make sure you get a date, name, and confirmation number. Or best yet write a letter and certify mail it to cancel service. Because they are going to continue to bill you. What a rip off. Shady.

I got a three month free OnStar thing when buying a new car, and honestly never used it. The service looked okay, and the idea of having help if I were to get into an accident is decent. I was told that after three months, the service would be canceled unless I specifically contacted them to renew. I double-checked this, even going so far as to spell out that there wasn't an auto-renewal, and that I wouldn't get a charge after three months. They promised that this was the case.

We have an unauthorized charge on our credit card from OnStar. Called 4 times. Three callers denied they can see the charge. Then two days later we received 2 letters (same letters) in the mail stating OnStar has updated our credit card and is now using the card for OnStar services we requested. Except we haven't requested the services.

OnStar came "free" with my Volt for a while. I tried the turn by turn navigation once and it sucked. My phone does much better. That was over a year ago. Suddenly, I started getting charged $35/month for it. Called on Sunday to complain and they said their cancellation department was open Mon-Sat. Probably my last Chevrolet.

We never subscribed nor used the “free” subscription offered with purchase of used Chevy Suburban. Ignoring and unsubscribing hasn’t worked. Now I’m receiving Marketplace labeled emails with my email and vehicle VIN number in the 3rd party advertiser. OnStar is branded in the marketing email for product other than OnStar services.

What a scam. When your year is up they automatically charge your credit card, and when you call to cancel they start reading disclaimers and take up so much time. And if you have American Express and call them to cancel they have an agreement with OnStar and will not cancel! What a ridiculous scam. I think I’ll stop using both companies!

Lost internet connection. Called OnStar and they passed me on to tech support. They told me all the steps of troubleshooting they were doing. Tech could not get internet connected. Told me he would forward my case and someone would get in touch with me in next 4 or 5 days. Later in day I called back. Got different techs and he told me a trouble chit had been created and they would look at it on Monday. Today is Friday. He even said it takes sometimes 5 days to fix a problem. Asked about refund for not having internet service. Said once it started working again they might be able to give me some credit but not sure since they don't know how long it was not working... what a bunch of crap. I canceled all OnStar service at that point.

Had the free 30 days of service when I purchased my vehicle. Tried to set it up the day of purchase, OnStar said they were having system problems and I would have to call back another day. I called back 5 days later. They started my free month from the day of purchase, not the day of activation. When my data was running low in the vehicle wifi, I subscribed for the unlimited plan. Soon as my data ran out, it cut off. I checked my CC and OnStar had billed me for the plan, and had not bothered to activate it. When I contacted their tech support they told me it was an issue with the vehicle and not their service, and I would have to take it to the dealership despite it working fine previously. Their tech support just tells you troubleshooting steps and can't actually do anything on their end to address issues. I am done with them.

GM/OnStar you are going to make a lot of owners very unhappy. Just paid $60K plus for a new 2018 GMC last month. Traded a 2016 Chevy that I used only the basic remote access features in for three years for free. Like another poster mentioned, I feel OnStar has been a convenience selling feature of GM vehicles since inception. Now not so much. Not only can you track/know my location and who knows what else anytime you want, but you now want to charge me for the simplest basic features that I've grown accustom too and was a big part of my decision to buy another GM vehicle. Not anymore.

I kept getting e-mails one after the other get to Chevy dealer for oil change. Low pressure etc. This even though I never signed up for their service. I declined when I bought the truck new. When I would get a e-mail about tire pressure being low on left rear wheel. Guess what, the wheels had been rotated and this wheel was on left front. These people are idiots. GM can't even make software that will pickup the location of a pressure sensor location. Somebody is going to killed over inflating a tire because they send them the wrong location of the wheel. Needs to be a class action suit filed against them for harrasment reporting false information. They are sending false information and it is a safety hazard. Oh, that's right it's all about marketing. It's about supporting GM dealerships with false information.

Hello. So purchased a vehicle. Got OnStar free trial. My husband and I loved it. So when the free trial was up I called to see how much it was and I thought it was pretty expensive especially because we will have 2 vehicles on it. They wouldn’t give us a better deal and they were so rude. Love the OnStar, but as far as the customer service it’s horrible. Even talked to a manager and he was rude.

I signed up for OnStar through my dealership and was told I would get free service for two years on. OnStar started charging me after year one. I tried to get it resolved with their customer service, I got transferred over to six different departments, got hung up on three times and never got refunded for the charges that they billed me for services I never requested. Stay away, worst service ever. Stay away. Use your cell phone. It’s free.

I have had OnStar in 8 cars over 12 years. I currently have multiple vehicles with their service. I am not sure why, because my iPhone provides a better WiFi, and more accurate turn by turn directions. However, last Friday was the last straw. I was in a serious rear-end collision where I was rear-ended at a stop light. OnStar did not even contact me with their BS Accident Dynamic.

I bought a brand new 2018 Silverado this past November and had the included 3-month free trial, including the myChevrolet mobile app with key fob. 2 months ago the app was not working and displayed an error message which was coincidentally after my free trial had expired. After attempting to re-login and several phone calls with rude customer service associates and supervisors, I found out that the myChevrolet mobile app key fob is no longer a free included benefit as of May 2018 when GM decided to charge a subscription fee for $11.99/month. Both my previous 2017 Silverado and 2013 Tahoe had the free basic service even with the cancellation of OnStar. This a bunch of b.s. and extortion from GM! Like someone else had previously commented on here, a large number of other automakers provide a phone app with key fob for FREE. So much for customer/brand loyalty! I will never think again of ever patronizing OnStar...

My wife subscribes for this service and I feel it a COMPLETE waste of money. I have been with my wife on numerous occasions when the ONstar navigation assistant has provided inaccurate directions or has provided directions that are not the most direct and quickest route. I say, use your phone and get Google directions or android auto.

I have had GM OnStar for over 5 years and it worked very well until GM allowed Google to control the access by limiting the type of cell phone users can use. The update stated users could go to the Google store and download the new version. When trying to login to the Google store you get a message the cell phone is not supported. Google only supports new Android cell phones and will not allow older cell phones to access the site. Well this essentially LOCKS out any user without the latest Android phone. Google own Android OS and for GM to allow such control is very sad. They "claim" only new Android OS will work. BULL, Google is trying to sell phones and GM is going to lose users unless they wake up.

I will never use OnStar for any services. I have never had to use it before and the first time I used the service it was the worst service I ever received. I got a flat and when I called I told the person I didn't think my 2019 Q50 Sport had a spare. She said she would check and came back saying I had a spare and would dispatch out to have someone come put my spare on. When the person arrived he verified there was no spare because I have run flats. He was extremely angry because he wasn't getting paid for coming out. OnStar called me once they heard from him and dispatched a tow truck. I got a text saying another 60 minutes.

Over eight years I tried to deal with their customer service to improve their navigation to no avail. I was ignored, lied to, and finally with the last customer service rep I dealt with... just not listened to. I’m not renewing my service.

CAUTION: OnStar will ONLY cancel service with the primary driver. FACTS I (husband and additional dirver was the one who set up the account.) I was able to give the rep the acct number, the PIN associated with the account, I am listed as a driver on the vehicle, AND the OnStar subscription bills TO MY credit card. DO NOT SUBSCRIBE to OnStar... NEXT STOP for me is the Better Business Bureau.

Surprised by a sudden winter storm in Wyoming causing I-80 to be shut down 40 miles ahead of us. Approaching a slow moving semi-truck in the right lane and just before moving to the left to pass, the semi quickly changed lanes to avoid hitting another slower moving semi in front of him. With both lanes blocked, on black ice and unable to slow fast enough to avoid hitting the slower of the two rigs, went off the right side of the road to avoid a collision and became stuck in the high snow in the ditch.

My car is locked with the keys inside...which is not supposed to be possible... But it happened. So I called OnStar because their big selling point is they can electronically unlock. Guess what? THEIR NUMBER IS NO LONGER IN SERVICE. IN OTHER WORDS I CANNOT CONTACT THEM AT ALL. Well they don't say that when they sell it to you. I sure as heck hope Triple A can get in. I would have a second set of keys but they cost $400 bucks. I hate electronic schemes and this is looking like a sucker punch I bought when I got my new car. I love my new Sonic. But this OnStar service is at present a load of cr...p!

Since late fall of 2018 I have been experiencing a complete interruption of my OnStar app (now my Chevrolet app). Error 216. Long story short green light means module is fine. I have installed my app in multiple devices. I have taken it to the dealership as per OnStar's request...it's been there a month. Somehow a Chevy Spark has been added to my account which I have never owned. They say they will call back which I have to call them except the one time the advanced technology team called me and said for me to reinstall my app!!! Are you kidding me?! I am really getting sick of this crap. I am an OnStar subscription holder that paid a year in advance!!! I bought this car brand new and never had a problem till the app change. I am pretty sure it's a problem with my account but no one can figure it out.

One time was in Canada. Was in a rush, and asked advisor for directions to a theater in Niagara on the Lake, Ontario, Canada. Gave them the name of the Point of Interest as well as the address. They sent me to the town about 10 miles away. Of course not knowing the area I didn't realize it until I got there. Like talking to a dummy, advisor just wasn't getting the problem. You'd think they should be able to locate a point of interest, this being their "bread and butter". Second time in Detroit, in a rush to get somewhere. Kept calling for directions, was unable to get through as apparently the system has problems connecting if you go under a lot of overpasses. After about 6 tries, gave up, found my way myself.

Horrible customer service. I have a new GMC/Chevy terrain for 4 months now and they can’t get it off demo mode. They said give them 3 days, I call on the 4th day they said they have 3 to 5 days. This has been going on since December, I have been a GMC owner for over 25 years. I am ready to trade both of my GMCs in and go with a company that does not lie.

I bought a vehicle with OnStar. I received an email saying it was disabled and to call OnStar if I did not authorize this. I called within 20 minutes and they noted they could not turn it back on without me being in the car. The car was taken by the other party of the relationship. I told them I was the primary and title holder. They told me there was nothing they could do. When asked if I could hop into the parked vehicle next to me and disable their OnStar and take the car with no fear of OnStar location services being restated I was told “that would be on your conscience”.

I signed up for a 3 month free trial for the OnStar services. I called them several weeks before the automatic renewal charge of $34.99. I’m self employed and winter time is our toughest time of year. So they charged me anyways and I was left negative in my account. I call them and told them I called them several weeks ago to cancel and now all of a sudden they have “no record” of me calling! What happens to “this call is monitored for quality assurance”? Now they won’t expedite my funds and I’ll get charged a $32.50 overdraft fee. They left me screwed because now I can’t even go get myself a little bit of groceries to get by till my next job. Thanks OnStar.

I call OnStar about 12 a.m. because my car stopped on the side of the turnpike. They sent a text message stating someone will be there by 1 then they send another one stating someone will be there by 2:02 a.m. I called because I never received an update. No one ever showed up. They tell me, "Oh they will be in at 3:11." 311 has come and gone. I called them back. They tell me, "Oh you're in a restricted area so we're not going to be able to pick your car up. You need to contact the highway patrol." What kind of bullcrap is that's why they didn't tell somebody that's in the beginning. This company is a bunch of crap. This company is not even worthy of a one-star. They need a 0 star.

I was charged after my free trial service even though I did not want the service at that time. So I was charged for services that were not rendered. They offered no comparable compromise regarding refund. I decided to give it a go again, I asked for a decrease in service, the agent did not do so, therefore I was charged full price. When I called and asked for a partial refund they wanted to give me the run around. I did not like this ethic so I cancelled. They would not refund the money, they want to carry out the rest of the month. They are a rip and do not care about the customers, just the money!

The trial period ended up costing me an activation fee and unlimited data plan fees through AT&T (Remind you, still trial period). Called OnStar, two different representative told me that OnStar was NOT going to pay!!! Had called one week earlier and cancelled my trial period so it had nothing to do with an actual contract. I would not have considered a contract as I never use the service in any of my vehicles. Mind you it took them 1 1/2 weeks to get the service working correctly to begin with (they had it confused with my Son's account). Lol. They are a joke.

I was conned into signing up for a free "trial" at the time I purchased the vehicle. Six months later, I don't recall the details of that brief phone conversation, but I would never sign up for an automatic renewal unless they promise that I will be notified before they begin charging. I discovered that they had been charging my account $37 a month. I called to cancel and they gave me a hard time, warning me of all the problems that I might have if I would cancel. They finally canceled, but no refund.

Bought our truck with all the bells and whistles, OnStar, WiFi, navigation system, the works!! We went down to Dallas for a wedding and our truck was stolen. We called the police and have a video recording of the people stealing the car. Everything would have been great if OnStar would have ACTUALLY WORKED!!! They couldn’t locate it. They even sent us an email that the “theft alarm” had been set off and yet they STILL COULDNT LOCATE OUR TRUCK and literally gave up. What a JOKE.

I've paid for OnStar since I purchased my car in 2011. On Dec. 6, 2018, I needed the service for the first and only time. I was involved in an early morning 13-car pileup accident. I pushed the OnStar button. Nothing happened. No response. I pushed the button several times. Nothing happened. After several minutes I received a phone call from OnStar on my cell phone. I knew my car was seriously damaged and I asked the OnStar Advisor about a tow truck. I was advised by OnStar that I needed to wait for the police to complete their assessment of the accident before requesting a tow truck. This call is logged on my cell phone.

Had flat tire. Used Blue Button to request help. Told they would arrange to have a service vehicle dispatched. Wait 45 minutes to learn "rescue" vehicle had broken down and they would have to put in a second request. Another wait of 1hr45 minutes and a PopALock vehicle shows up and finally takes care of problem. Question: Why can't GM Road Service can't make sure they contract with crews that will maintain their own vehicles in shape so they don't "break down" on way to help? It's absurd. Over two hours at 8 pm in the middle of Tampa, Florida, not the Everglades. Two hours! Ridiculous. And I'm canceling this joke of a service. ATT and Geico offer much better service for a much lower monthly fee.

I got this as a service with my new truck purchase. I canceled the service due to the cost after paying for a few months. I wrote a letter after a few months of harassing phone calls saying my account was past due. I have a hard copy return letter from OnStar verifying the cancellation. They are now stalking me in my truck! Calling when they know I'm in it and it is really awful, I don't answer. I don't want to crash because I'm arguing with them while I'm driving! They just keep calling me. I feel like this should be illegal. If I could give negative stars I would! Don't activate this service and DON'T give them a credit card #. I don't know how they are still operating, they are the definition of a SHADY BUSINESS!

I was involved in a car accident. I was hit in the back passenger side and rear bumper of my vehicle. My car was totaled - ball airbags deployed. I later reached out to OnStar for a report of exactly when and where my vehicle was hit since my insurance was trying to charge both of us with being at fault of the accident. To my amazement I was sent a report showing the longitude and latitude of where my vehicle was located which I couldn’t bring up in Google and was useless and also a report which had inaccurate information that stated airbags were deployed because of front-end damage. There was absolutely no front end damage to my vehicle.

I purchased a new vehicle that came with all the new gadgets (radio, navigation, OnStar, etc). They all had free trial memberships but apparently you have to cancel it or your credit card is charged $40 a month. I hadn’t used the service or noticed the charge on my card. When I called they wouldn’t reverse the charges then when I wanted to cancel they said I couldn’t because it would be a safety issue if I were in an accident. I then told them I will just cancel the paying part of it and since they were so concerned with my safety they could provide the service for free they then canceled it. What a douchey way to make a buck.

For months I have had the unlimited data plan for which I was paying $20 per month. Every month like clockwork OnStar would bill my VISA credit card. Suddenly, on December 9th I am no longer able to stream music and receive a message that my data plan has expired. I hit the blue OnStar button and the advisor tells me that VISA did not approve the December first payment. Now my credit card was not compromised in any way and I had no difficulty with any other transactions. In fact, I have the VISA with Bank of America who is great about texting me if there are ever any questions about the legitimacy of any charges to my account. The advisor tells me that if I want to sign up for the unlimited data plan again the new cost is $25 per month. I naturally balked at that and the advisor supposedly checked with a supervisor who approved the old $20 fee. As far as I was concerned I was going to tell them to stuff it had they not reinstated my old fee.

Let me start out by saying I have been a GM loyal customer since I was 17. Now I am 64. I have been paying for ONSTAR service faithfully in my GM Vehicles since 2006. But EVERY year they FORCE you to buy more airtime minutes on top of the yearly ONSTAR service charges or you LOSE the minutes you already PAID for! I was up to 600 minutes that I had paid for over the years (and BTW never used). And because I finally stopped being strong armed into buying more minutes they said I was forfeiting the minutes I ALREADY PAID FOR. What kind of contract gives any corporation the right to force you to buy something, then tell you if you don't use it you lose it? I don't understand how a class action suit has not been started yet. GM should be ashamed of itself. I would love to hear if there are any other people who have experienced the same ONSTAR ripoff scam.

If you live in Delaware and purchase a contract for OnStar beware because they will charge you tax. All the reps we have complained to do not have an answer on how to correct this problem. And, they will not connect you with a manager. We will think twice before we ever sign up for this service again. Poor customer service. Please note, we did try 3 long phone calls to get this issue resolved.

Wasted a lot of money and our time when they charged our card for unapproved charges. They refused to refund it all and sent an email basically say, "Oh well." After several years with OnStar we will be canceling.

I have been with OnStar since day one. You have some good days with OnStar Where they can get you to wherever you need to go. You have some days where the employees Seems as though they're too lazy to put the address in. Sometimes they just route you took the streets and you're on your own. Today is Monday November 19th 2018 the week of Thanksgiving. I live in Maryland. I push my OnStar Button. Asking for directions to the Baltimore airport. The OnStar advisor route it me to Virginia. I called In right away once I realize they had routed me the wrong way. Anyone that lives up in Maryland DC or Baltimore knows this traffic can be grueling.

I would give no stars at all but not an option. I bought a vehicle in 8-2018 and my remote worked on the app for a month, which was my trial period. Apparently if you purchase a vehicle after May 2018 you will now have to pay a monthly fee to use options every other car manufacturer offers for free. Except GM now. Totally ridiculous!!!

I called and canceled my OnStar over a month prior to the end of the trial period. They bill me anyway. I call and call (during their stated hours) and get left on endless hold. There's no way to contact them via e-mail. They are trying to rip me off so I am going to go through my credit card company but this is B.S.!!

They left me broken down on one of the state's busiest highways and paid for the towing myself. Scam. I put in for a reimbursement and they told me they wouldn't because it was a toll road. I'm not paying $20 a months for this garbage.

Once they have your credit card good luck trying to cancel this service. OnStar doesn’t offer any valuable service to the average everyday consumer. They can’t get free through their cell phones. Worst case of consumer rip off - if you ask to speak to a manager they hang up on you. I had to have my credit card canceled and reissued to stop them from charging me any more.

I liked having OnStar and have had it for years but now they INSIST they must store your credit card information even when you are renewing for a year. So they refused to renew my subscription. Just because I didn't want them to store my information so it can be stolen. AAA here I come! Not as good but they don't require me to give them all my personal information.

I live in St. Louis but was visiting Hardinsburg KY to see family. At approximately 4:30 pm contacted OnStar for directions to the Kohl’s store in Elizabethtown (about an hour away). I am disabled, already pretty tired from driving in that morning but wanted to have a one on one visit with my 10 year old great niece. It was still daylight when we pulled out but raining. For almost an hour and a half I drive on some of the worst country backroads I have ever seen in pitch black and rain. Finally I’m sitting in the middle of nowhere and OnStar announces “you have arrived at your destination”. I can see fields, 3 dark houses here and there and a tiny church up ahead. I pull into the church parking lot and I admit I was mad and screaming because I am scared to death...low on gas, know I can’t walk far, responsible for a kid and no idea where I am.

On Oct. 22, 2018, my 2018 Equinox was broken into, and I did not get any notifications. I pushed the blue button after calling the local police to inquire why I did not receive such service as promised. The first representative told me that the notification was enabled and then stated that the system was probably backlogged. He then started made a change to the system because I received an email. I was not satisfied with that response, so I pushed the blue button again and got another representative.

When we bought our 2015 Chevy Tahoe we subscribed to OnStar service thinking it was a good idea, particularly for emergencies. Two years ago, I inadvertently locked my keys in the car and when I called OnStar I provided them the appropriate answers and code word and they unlocked my car and I was able to retrieve my keys. Please note here, AT NO TIME, did they ask if I was the subscriber, but only asked for a description of the vehicle and the code word, and I believe my wife’s cell phone number as she is the main subscriber. Today October 17, 2018, my wife was unable to locate the Tahoe in a multilevel public garage. Her cell phone was inoperable, however, she was able to ask a complete stranger if she could borrow his phone whereupon she called me and advised me of her situation.

I called OnStar to see if I could activate my Internet Hotspot in my vehicle after not having it for 6 mos. When I was told yes but that there having technical difficulties and wouldn't have it for 9 days I told them I did not want it. I was told ok, they would not activate it. 8 days later a charge showed up on my credit card for the services I told them not to activate. When I called them they said it wasn't their problem and I would have to call the AT&T billing. I told them I thought they should take care of it since I had told them not to install it. After a few more calls they still did not resolve my issue and now I have to dispute it with my credit card company. I will never try to do business with OnStar again.

Terrible customer service and terrible partnership with AT&T. Their “unlimited” data plan IS limited to 22G. At 22 they then slow your service so much, it’s unusable but they still make sure to charge full price! The limit/slow for data was not disclosed. Unlimited means truly not limited. Not limited then cut off. Customer service reads from a script, no floor managers available to speak with and no credits/refunds for the poor service or complete lack of service. Fraud!

Do not be in a hurry to get service from OnStar. I thought they were great and they are with directions so I just found out I am paying $40 a month for a high priced GPS because that is all they are good at doing. My husband called and was told in 20 minutes they would get him. That was at 4:00 pm. We are now at 8:04 and they are saying it will be 9:30 pm before they can tow him. Very unacceptable!!! Don't waste your money for a high priced GPS System. To boot this is Chevy's fault anyway because they just fixed my 2018. Yes I said 2018 EQUINOX 3 days ago and now it doesn't run. Isn't that called INSULT TO INJURY.

We purchased a new 2018 Sierra Truck that came with the 'free' 3 month subscription to OnStar. It is NOT free!!! We were charged immediately for the data on the service! When I called to cancel, they told me they canceled the service but then charged me again the very next month! I called my credit card company (Chase) & asked why this went through again since we had BLOCKED ONSTAR when they charged us before!?! Chase said OnStar had billed differently/changed it slightly so it would go through the block!!! How DISHONEST is that!!! STAY AWAY from this 'free' service!!!

Okay so I bought my brand new 2108 last year. Comes with 3 months free OnStar and WiFi, so I had my credit card information changed with them once. They pulled money to pay for the WiFi out my new account and turned around and sent my refund to a dead account that had been cancelled. Now they say that can't give me back my refund as it was sent somewhere else... so thanks OnStar for stealing my $100.00. Do not do business with them and cancel as you'll never get your refund back! If I could give them no??? I would! Garbage, even that WiFi hotspot in the car kept going out! Sad company! Worthless to me!

I feel so embarrassed but I hope y'all get a good laugh outta this. My new car is equipped with OnStar which has all the bells and whistles when it comes to safety and security. Well, I was trying to adjust my rearview mirror, while I was driving so I could see a little bit better out of it and my fat thumb hit the lovely SOS button and I couldn’t hit the cancel button fast enough to be able to cancel call. So, I sat there contemplating to myself for a couple of minutes if the thing even works and what I should do. I then panicked and tried calling OnStar on my phone to tell them it was an accident and I had just pulled up to Starbucks. As I was stepping out of my car, there was 3 cop cars behind me and I stood there thinking, "Oh heck, what did you do."

I had OnStar on two vehicles, my daughter's car and my new truck. My daughter wrecked her car, so I request (via online chat) to de-activate and remove the 2012 Cruze. The CS verified via chat the 2012 Chevy Cruze to be de-activate and then in 24 hrs I could remove it from my mobile app and website account. This request was made on a Friday. I waited until the following Monday to go back online and remove it. When I did I found the CS de-activated my brand new 2017 GMC Canyon instead. And the Cruze was still active.

The system could be good. I am not sure. The sales representative who was speaking to me was beyond rude. He told me I am Indian. I politely told him no I am not. He repeatedly said, "You are Indian", I kept telling him politely I am not, I am from East Africa. He kept insisting that I am Indian and I am lying. I asked what does my ethnicity (even if I am Indian) matter for this purchase? Tell me I am lying and I will NEVER even think of buying your system. This guy is either racist towards Indians or other ethnicities - not sure the rationale. But OnStar - you lost me and my friends!

OnStar, You guys really suck at what you're paid to do. Yesterday around 3pm, I started my car, and I hear thru my radio OnStar telling me “I'm gonna lose service at the end of the month, and that I need to renew” all done with a recording. But, yesterday at about 6:45 am I was in a hard accident. I rear ended another car. Although my airbags didn’t deploy, another screw up by GM, but I was jolted real good. GUESS WHAT DIDN’T HAPPEN??? You did not respond in any way to see if I was hurt or needed Assistance in any way. Not one word. Frank, do you need a band-aid??? Nothing. But, at 3 pm you knew how to beg me to renew. Guess what, I’m not.

I called for directions to a place and was told there were a lot of people using the service and I would have to wait for an operator to get back to me. I didn't mind that, but when I did get the operator she told me the directions were on the way to my vehicle, but they never made it to my vehicle. That happened three different times that same day. I was extremely disappointed in the service and will not renew my subscription when my contract is up.

I just got an email saying that I need to renew my account. The GMC and OnStar app both indicate that my login is no longer valid... they replaced my username with my email address. Finally get that all corrected and now it wants me to re-enter ALL my information, including the VIN on my truck. Okay, I understand you changing usernames, but why delete all the information on an active account? I enter the VIN and it comes up with my vehicle, and then the system reports that it can't add that vehicle because it is registered to someone else. Won't let me get past that point. Call customer service... the person speaks HORRIBLE ENGLISH and tells me that I will have to keep calling back until their systems are running correctly... Actually, I don't. Your services are overpriced and for the benefit I get, you can keep it... and I'll keep my money.

Called OnStar today to cancel my service as of the free end of my trial period. First off you can't understand a single word their team says and then had to listen to their sales pitch twice! Finally got frustrated and told the customer support idiot to cancel my service! This idiot then said I can even cancel your free service if you want and I said do it. He then hung up on me. OnStar has some of the worst customer service people I have ever dealt with. Stay AWAY!

I just found out that the myChevrolet mobile app key fob is no longer free with purchase of a new vehicle. All of my new Chevrolets I have owned have received the key fob app free. They just now started charging for it. I am very disappointed with this service being removed.

Think you're covered with OnStar roadside assistance all the time? I just discovered, after a tire blow out, you are out of luck if you need OnStar Roadside Assistance on a turnpike or a toll road. Did they ever tell me that – NO! Not in all the years we have had OnStar. We have the basic OnStar package which include roadside assistance. We had a sudden tire blowout on the Pa. turnpike (476) on 8/11/18 and called OnStar. The OnStar operator, who seemed to have a language and/or hearing problem finally, after repeated tries, got all the info. She promised we would be receiving a text confirming help had been dispatched. After several minutes, no text.

Do not assume you're safe with ONSTAR. I waited 2.5hr for a tow truck yesterday only to find they sent it to the wrong city. The dispatcher was not listening well and did not obviously take down the right information. Then, they organized another tow truck which didn't arrive until another 2.5hrs later. They continually told me it would be there in 20, or 25min only to extend the arrival time each time I called to check. Their information on file for me was wrong so I had to give them all of the details of my VIN number, name, phone, address, etc. each time I called. The whole ordeal was a study in inefficiency and incompetence. Some dispatchers were very nice. All I can say to them is that I hope they find another more rewarding company to work for. I will be cancelling my membership as soon as I can.

I was charged two $36.00 charges and disputed them and it was removed. I went onto my credit card statement and discovered on June 13, OnStar charged my card $143.26. This is a new credit card. I am having to dispute that as well. I don't know what is going on with them. I do not have an account.

After receiving an offer in the mail to re-up my ONSTAR, which I had never had, I called ONSTAR. I was given an offer, for free, and they added an extra 2 or 3 months (forget which), but I knew it was coming due in August on the 23rd. I called them on July 25th to tell them to cancel the account on August 21, and they said I would have to call back in. I asked them to cancel it today instead. I also had purchased extra minutes, being unsure how much time I might use. I was informed today that those minutes had not been used at all. I requested a refund but was told, "We do not do refunds." WHAT!!??

I have a phone that I used in my 2011 Buick Lacrosse and when I traded it in I transferred all my info to my 2015 same kind of car. I have been paying this since 07/31/17 $27.94 per month. I decided not to continue service with them and to cancel. They told me that that was not my phone # that I gave them, duh I called it today and used it, my husband called our son at the lower end of town and talked to him and you tell me that it is not my number. I never could get the idiot to understand.

So my dad mentioned that ONSTAR had been overbilling him for a vehicle he no longer owned, he called ONSTAR to make the correction. He advised me to check my billing with ONSTAR and when I did, I found out they were charging me for my navigation and safety features as agreed but on top of that, I was being charged an extra $79.10/month and it started on July 2017 until today July 20, 2018 (my fault for not checking but I only allow 2 companies to have a recurring charge on my VISA, ONSTAR is one of them). On July 29, 2017, I was looking to purchase a block of data that was 10GB or 1 year - but did not realize I started being charged $79.10/month for monthly data until today. I called ONSTAR immediately today and thought this would be just a misunderstanding and was certain they would fix this for a loyal customer (had an ONSTAR account since 2014 after switching to a GMC product).

I was happy with OnStar with my old vehicle. When I got in a car crash the OnStar connection was very helpful. l had to buy a new vehicle, Ford Focus 2014 on July 2d. I had OnStar installed by a company, I paid through my car dealership $495 to get it done. I called OnStar for enrollment on the 2nd, on the 6th and on the 9th, they all told me my vehicle was not recognized, it didn't work, I was not eligible... I was mad, got it uninstalled and refunded.

I have had the trial of OnStar and the free trial of data. The data plan is a waste. My phone was the only one connected to truck and still wouldn't stay connected nor able to send a photo message. I called OnStar. First time took over three minutes for them to answer. Second time I needed directions to a place I've never been. It sent me to wrong place... very bad part of town. New place for me to drive and put me in an unsafe part of town. Third time I tried OnStar hung up on me prior to anyone answering. I called back and again waited minutes for them to answer so instead used my phone to get directions.

I found out I had been charged for OnStar after the free trial. They said I needed a credit card and I told them if this is free why do you need my card and they assured me they just need it to keep on file. I told them I am not interested in their product but I will take the free trial service but after that do not charge me. I asked, "Will you send me a letter or email after trial is up?" and they said yes. I was never sent an email or notified. When I called OnStar they told me they sent email but they had my email wrong. Supervisor was very rude. I had been charged for about 8 months. The supervisor hung up on me as I asked if he could refund my money. Now I am out almost $400 and I’m a single mother.

I purchased a new GMC Acadia in June of 2018 and the OnStar Services haven't worked since the day I bought it. This company is rude and completely out of touch with the consumer. I have never been treated so badly by a company in all of my life. I have spoken to at least ten different customer service representatives and none of them were able to help me, do not use this company.

After receiving an email from OnStar/AT&T that my card on file needed to be updated and they were also discontinuing my service until I updated my info I called OnStar. The call really didn't help because they said they didn't see it and to call back tomorrow. I then decided to call my bank and I was told I had 4 $20 pending charges from OnStar all made in the same hour. (I received the email the same hour the charges were made.) I called OnStar today and they say there is nothing indicating the charges, I also mentioned the email I got and he acted like I made it up. I demanded a case # and got one. So I have to send by fax the charges on my bank statement and the email. I called my bank and they are going to handle it which means I also had to cancel my debit card.

When we bought our Chevrolet Cruze at the Young Automotive dealership in Layton Utah they had us set up an account with OnStar as part of a free trial. Shame on me for providing my credit card information. I was promised it would not be charged and that I could cancel my account. I cancelled my account over the phone 2 months ago. I noticed that last month my credit card was charged. I made sure to keep better track of my cancellation number this time. Hopefully I do not have any continued issues. They have poor customer service and I would recommend not using their services.

We leased a vehicle through GM in October 2017. When I signed up with OnStar I recall them telling me that it comes with a trial period and they would notify me when my trial period was over and that I would be able to renew it at that time if I wanted to. I never received a clear notification and found out today that it was renewed without my knowledge. I noticed a deduction from my bank account.

My use of "scam" to describe OnStar's business practices was carefully considered and reinforced by the reviews of others here who have had similar experiences. Specifically, when the OnStar trial period ended on our 2017 Buick LaCrosse, we contacted OnStar to terminate their service for which we little use. End of the story...or so we thought.

Just opened my bank account today to find that I had two charges from OnStar that I never agreed to. I call them and they said they were experiencing technical problems and double billed many customers. They also told me that I was sent multiple emails to cancel my OnStar guidance system that I’ve never used. When I told them the only notices I got were for my vehicle maintenance and if I didn’t want it just don’t respond. They said that the OnStar notices were in those emails with the maintenance extension. So I fell misinformed and taken by there sneaky practices. So they used my automatic withdrawals for my in car WiFi and started billing me for the guidance system.

I have been using and paying for OnStar for 7 years. I have never needed it but when I did, with my purse and keys locked in my SUV, in the middle of nowhere, the app on my phone didn't work and how many people carry a card in their pocket with OnStar info. The diagnostic report always tells me my tires are low which they are not. I had many issues last year with my vehicle. OnStar should have picked up and didn't. Just not happy, canceling.

I hate ONSTAR. I want to totally disconnect my 2017 Colorado ZR2 from OnStar, it's not possible on this model. Pull the fuse and you lose HVAC. Unplug OnStar cable and you have no radio illumination. Does anyone have another idea?

I have had OnStar full service and have had a phone service because I'm in the country and the cell reception is hit and miss. I just purchased 2 new vehicles and renewed OnStar on both. Well after trying to store phone numbers on the OnStar phone with no luck I'm told it was dropped when they took on a new carrier. Well I guess I need a Rolodex to look up the numbers. Looks like I'll be canceling all my service when my free stuff is done. Between my insurance company offering me CAA and Google maps and cell phone I don't see much need to stay with this service. Thanks OnStar for the savings.

We have had OnStar service for at least 9 years this time. What "they" count on, is everyone getting too busy & not having the time to either be bothered by their incompetent personnel, well personally I believe they are competent, at deceiving by transferring & delaying, & you know, the same tactics they all do. They want you to just forget it, because hey, for most it's not a large monthly charge. But think, they have millions of customers they do the exact same lack of services for & they're collecting a minimum of what $20 per vehicle per month? For us, they provide nothing & we've been paying almost $27 a month, & I need to go back & check statements to see when they went up again, when should I have caught it? How far back it does go is really going to piss me off, but more at myself for doing exactly what they count on, putting it off.

Thought I was buying a car with navigation BUT it was OnStar only. Then I realize that there is no map involved - it's turn-by-turn: voice and arrows - after you wait for the operator. I could use my iPhone for maps and the thought of connecting my phone every time I enter the car for maps was not pleasant. Plus I have an iPhone but no data so that will not work. So today, my Equinox is having surgery to remove OnStar with a navigation system. Hurrah.

I have been incredibly disappointed in service received from OnStar. I was thrilled to have an OnStar ready vehicle and decided to take advantage of the unlimited data provided through AT&T. Unfortunately, it stopped working around the beginning of January. I called OnStar and have now been jerked around for the better part of two months. I have been refused a refund because there is usage shown on my data account (I couldn't even stream a song or send text messages, so whatever "usage" was there is beyond me) and have been hung up on, lied to directly, and have gotten to the point where I gave up on the process to have my problem fixed because I was tired of paying for a completely broken service only to be told I was apparently using it (because I seem to have nothing better to do than call OnStar about my car's WiFi?).

Got run around trying to get OEM remote start app to work on my vehicle (my Cadillac App). They make you believe they are working on it but guess what... they are not. Probably spent 4 hours in total on the phone talking with customer service and technical department. Explaining myself every time. They told me to contact a Certified Cadillac Service Center which I did and the service center stated that they could not do anything. I went through dis-associating the vehicle, un-installing the app and re-installing and "wa-la"... NOTHING!!!! NO HELP AND NO RESOLUTION. WASTE OF TIME AND MONEY = ONSTAR. Even canceling my trial.

Subscription was cancelled back in 2011 & come to find out they've been deducting a monthly fee out of my account that I used for emergencies all of these years. At first it shows $30 then it doubles in July 2017. I contacted OnStar & they informed me that a subscription for a Colorado was added. We informed them that the truck belonged to my son & not my husband so it shouldn't be on his account that should've been inactive in the first place. They insisted that it was added by the dealership. I told them that was ** & better get credited. After several transfers & numerous explanations I was offered a three month credit. Now I received a letter from them that they will not issue any credit. So I cancelled the service on my son's Colorado & would like to sue them for fraud. Fraud.

So, I open the mailbox and find a notice that someone with a different first name, with my last name has an account that is linked to my address. I support at **, and to my surprise the office of executive relations denied my call! I spoke to two different reps who could not get to the bottom of this issue. How do dealers not verify the address of a person. There is no one who has ever lived at this address with the name on this notice. Now I believe someone has purchased a car, and OnStar support with my information.

I cancelled my subscription with OnStar in August of 2015 and was given a 10-digit confirmation number for that cancellation. Recently, I noticed that I had been charged every month for the monthly subscription on my credit card since November of 2015. I know, I should have noticed but I didn't. Anyway, I called Onstar today (1/6/2018) to inquire about the charges on my credit card.

I have a 2015 Impala Limited, my battery needed charging so I "pressed the blue button." Of course I had to wait for the next available agent about 15 minutes with that dumb music, when someone finally answered I told them the problem had to wait again. Finally I got a text saying someone was on the way. Waited another 45 minutes. Still no one came. Called back and they had no record of my first call. Had to wait again, finally someone came out! The reason I even bought this car was because of OnStar. But if this is the service I get I might as well cancel the subscription.

I have had the vehicle for six months. I have been trying to cancel the OnStar service all that time. The website NEVER EVER works, and the wait time on the phone is hours. Forget EVER being able to stop them from debiting your account unless you close your bank account. Push the OnStar button in the car? NOTHING HAPPENS. I am paying month after month for a service THAT DOES NOT WORK, that I DON'T NEED, and that it is IMPOSSIBLE to cancel. I guess I need to find an attorney and sue these people.

Although I love OnStar services and have been a subscriber for several years, it is insulting to be charged an extra $100 to renew because I wish to pay by check rather than provide a credit card. If I provide a credit card, they automatically charge it upon renewal without my prior authorization, which is not acceptable to me. I don't think this policy is ethical or reasonable. I am not happy at having to choose between allowing unauthorized renewal payments or being punished with an exorbitant renewal rate if I want to pay in full by check each year.

While returning home from Tennessee yesterday we came upon a semi-trailer rig engulfed in flames south of Erwin, TN, on Highway 26. I immediately hit the Emergency button on our OnStar, but they never answered. The incident was reported thru a 911 call, but not Onstar. Today, I called Onstars Sales to let them know I was totally dissatisfied with their Emergency Onstar Service. I connected with a live advisor in approx. 20 seconds. Onstar, I think your priorities are on Sales, not Emergencies. Their Care Department Supervisor today, extended my Onstar Contract 3 months. It's highly unlikely I will renew their service. Onstar, get your act together, place more advisors in the Emergency Department and less in Sales. A life may depend on it!!!

What an absolutely horrible false sense of security OnStar provides. I thought my 40,000 dollar truck was safe. I thought if someone took it, OnStar would find it. I couldn't have been more wrong. My truck was stolen 7 days ago at 1 am. At 7:30 am I awoke for work and it was gone. I called OnStar and simply got nothing. After three days they called to tell me they could not locate it. They said, "It appears it was tampered with".

So I got a new car with 3 GIG FREE WIFI. They get me to sign up for unlimited when free is done. But 2 weeks in get a bill for $20 for unlimited wifi call and they say error, cancel bill, but it cancels my WIFI after 2 30 min calls on phone with Onstar getting transferred around to people who have no idea what they are doing. Say internal technical support must put it back but they cannot figure how. Told times a supervisor will call back. Not no calls back. Now I call back and they say 3-5 business days. Ready to return car and tell GM FORGET I AM GOING BACK TO BMW and MERCEDES CARS.

I live just south east of Atlanta in one of the hardest hit counties in Ga. from Tropical Storm Irma. My power had been out for hours and the cell tower for my network was down. The only resource I had to reach out for assistance during this pounding storm was OnStar. When the very pleasant rep answered, he immediately changed my state of mind from almost panic, to peace. I needed to contact a few people which included my cell provider. He researched, found and connected me the correct contact number and stayed with me until I reached a live rep. While talking with the cell rep., my call disconnected. When I called OnStar back, the new rep. just picked up where the prior one had left off. In no time, I was reconnected with my cell provider rep and my issues were soon resolved. I can't say enough about the excellent customer service I received during such a crucial time! Thanks OnStar!

After paying for OnStar protection for over ten years my Car broke down on the side of a country road. Ninety degree day. I'm a little unsettled. It just died. I had no electrical so no OnStar push button on the rear view mirror and I think for a few minutes. I am lock in the car. Windows up and getting very Hot. I use my cell phone to call Onstar. I have a card I carry in my wallet with my member number and car phone number. I know my name and home address and phone number but this isn't enough for the guy who answers the phone. He wants my vin #. Well I think I am locked in the car and need him to let me out. I can not see the vin#.

I purchased a 2017 GMC Denali 3500 HD from the dealer brand new, only 1.5 month prior to this incident. My son and I went to the matinee movie at AMC Camp Creek, we had only been inside theatre 50 mins before returning to vehicle to find it had been vandalized. I reached out to OnStar and got several different excuses. Unbeknownst to the Onstar Rep, I had the full Onstar service she said I was not in the security plan in the package I had chosen, then another person told me I didn't have an emergency contact number, that was a lie because your brand has been calling and emailing me, and the third rep said we contacted you at 1305hrs, that was a lie also.

Bought new GMC last summer. After free subscription I called and cancelled but they not only kept charging but denied they were charging. After 5 phone calls each time they told me they will check it out and call me. They never did plus said there was no record of me calling. Finally my CC company is blocking them. My advice is to stay away from OnStar.

I have been with OnStar since 2000. The problems have been minor up to now. I have 5 cars under subscription. I recently purchased a new Cadillac. GM offers a 6-month service contract free. Talking to my good friends at OnStar, they got my vin # mixed up with a GMC Terrain vin #. They told me I could have the transmitter replaced in the Cadillac & then they can accept me as a customer. Mind you they say there is nothing wrong with my OnStar transmitter. I will be leaving OnStar as soon as I have used up the minutes left on my other cars!!!

I have an OnStar equipped car, however I have never subscribed to OnStar. Suddenly, after almost 2 years of never using, contacting or having any association with OnStar, they started coming on while I was driving. Every time I put the car into drive and park, OnStar would connect and ask me if I wanted to activate my account. One time I honked the horn and got connected to an associate. I could not disconnect the calls myself and when it connected to my car, it shut off the clock, radio and heat.

Purchased new 2016 Suburban in Albany, NY late May, 2016. OnStar free for 9 months. First 3 months, free wifi (3Gigs). I agree to purchase 1Gig extra for $15 per month. No one ever pointed out to me that every time I got in the truck my smartphone was "using" data. My wifi would last very limited amounts of time without me or family even using it. Finally, I get billed the monthly $15 fee on 3/30/17. The same day at 4:39pm I get a text alert: I have exceeded over 80% data usage. I never used the phone in the truck that day. I called OnStar. They gave me the runaround. Technical people gave me different answers on questions I asked regarding data used, etc.

I just bought a new 2017 truck with OnStar. Truck came with it. I didn't order it. Had to pay $175. Truck cost $42,650. The "basic plan" is for "5 years plus 3 month service with automatic crash response, navigation & more. Includes 4G LTE WI-FI(R) Hotspot w/ limited data trial & more (subject to terms see onstar.com)". Well, I bought it December 5th and within a month and a half, start getting online requests for money to keep the service. Unsolicited "Spam" in other words. I never gave OnStar any address, much less my email. I responded with: "This is why I loathe giving out my email address to anyone. You want to communicate with me? Do it by US Mail." Sure enough, I got within days a packet FedEx-ed to me. In it, all it basically said was: "To renew, you must go online".

Involved in a car accident. Used my OnStar. Asked operator to call police and ambulance. Had an injured passenger and my truck was filling up with smoke. OnStar refused to call for help until I answered a series of about 25 questions. Told OnStar several times I needed an ambulance and truck was filling with smoke but each time they refused to call for help until I answered questions. I tried to disconnect the line so I could call for help myself but OnStar refused to clear the line. This went on for 17 min. OnStar put both my injured passenger and myself in great danger. I will be calling an attorney.

On 8/19/15 I purchased my vehicle from a local Chevy dealer in GA and set up OnStar and paid a monthly fee of $20.00-$25.00 per month for Stolen Vehicle Assistance to alert you when your vehicle is being tampered with and if stolen OnStar can find the location and remotely turn the vehicle off among other things. On December 5, 2016 I had my 2015 Chevrolet Silverado 2500 HD stolen from a parking lot in East Point, GA. I contacted OnStar at 3:09pm to report my vehicle stolen and while on the phone with OnStar, 911 was dispatched to the location of the parking lot and the phone disconnected, I called OnStar again at 3:19pm.

Bought the wife 2016 Trax and we received 3 months free Onstar. It was so useless we didn't even use it at all for 2 months. I told the wife, "well it's free so let's use it and see what it's all about." Except for the remote start and lock feature on the app for your phone, totally a waste of money and time. The navigation is terrible, much better on your phone and when I called Onstar to see what was offered I got a woman with a lot of attitude when I mentioned I thought we were getting Onstar for 5 years for free.

OnStar should pay ME to utilize their services!!! Truth be told, I'm on a "free trial" with the recent purchase of my Buick. Most recently, I drove from my home in Ct. to Newport RI... a 90 min. trip at most, and one I have taken hundreds of times. Unfortunately I listened to the advice of my traveling companion & did not take my usual exit, but kept going "to try an easier route"!!! 20 miles later my companion admitted he had become confused and I sure didn't know the way to Newport from our current location. I pulled off the nearest exit & called OnStar... my first experience!! I was filled with anticipation & great hopes!! A route was promptly "fed" to us & we set out, anxious to get to our destination.

I was lucky enough to have my dealer give me 24 months of OnStar service at no charge when I purchased my new Buick. I did not renew because I find the service pretty useless. No one needs their navigation service in 2016 (for $24.95?!) and even the lowest priced package is $14.95. The ONLY part of OnStar I use is the app to remote start my car. Three months ago they told me they would give me three more months free so I foolishly accepted. Well, my key fob went dead a few weeks ago (not the battery, dead) and there was no way to operate my vehicle without it functioning (very smart GM). I was away from home so I called OnStar for the first time. They knew NOTHING. I was transferred THREE times over 45 minutes as they tried to look up my problem to no avail.

I called Onstar on Monday Dec 12 and asked what other options for my 2007 Chevy Avalanche is there. Will the Onstar APP work for lockout. They stated no and the only advantage for Onstar is crash assistance and if you are locked out they will call a tow truck for you. (Well heck I can do that myself). They also stated if you are out of gas will assist, and hands free. They stated only vehicles from 2011 will the app that will work so basically having an older vehicle not worth the $199.00. I also asked so what happens if the vehicle is stolen will law enforcement get involved. They stated only if you have the service. WOW. As the vehicle gets older technology changes but give me a break. I asked for a discount. It was only offer $20.00. Really $20.00 discount.

I ordered 20gb plan. Right in the middle of working in the car the data shuts down and I LOST 40 MINUTES WORTH OF WORK. I to see about adding minutes. I told the rep "would you like to come to my car and redo the 40 minutes of work I lost?" She laughed at me. I talked to the supervisor and she tried to sell me way more data than I need.

Purchased 4G of data - on a trip - my daughter used 2.4 to download a movie then turned her WiFi off. Checked the OnStar app and had 2.6 left. 2 days later on the trip back the app stated that there was 4 left. I knew this was not right and called OnStar. They said on their end no data was left - they got my $20.00 and dissatisfaction. Their data plan is a scam.

DO NOT PURCHASE DATA PLANS!!! OnStar RIPS OFF CUSTOMERS ON DATA PLANS. In June wife and I took a trip, so we purchased the 5G plan for $50. We "ran" out of data 2 days later. Called OnStar to complain and they verified we used 5G in a COUPLE days. We found that very hard to believe, but like a fool I stayed with the monthly 5G plan, to renew monthly. Was told we would only be charged if we used the data. Well, even with turning off wifi on our phones and iPads, we still "used" 5G of data in a few days while on the trip. Called to discuss this with them, and they showed we had used the data. We finished our trip a week later. Then while at home and with the truck sitting in the driveway for 4 months, essentially not being used except to change parking spots, we were still charged the $50 monthly fee.

We own a 2012 Tahoe which has OnStar. Earlier in the year of 2016, the service went out with no warning. We made numerous calls to OnStar to get it resolved. The best they could do was suggest that we take the vehicle to the car dealer and have the module replaced for $500 (minimum) but since they didn't know what was wrong with the device, they couldn't guarantee it would work. A couple of months ago, we bought a Traverse and in November of 2016, the same problem happened to its OnStar. We now have two vehicles with two malfunctioning OnStar devices that no one knows how to fix. We give OnStar a minus zero.

Navigation, the worst! Billing takes out money out of your account at will, even when you paid a year in advance. Plan on spending many hours of your life on the phone on hold trying to get matters resolved. I've heard "I'm sorry" so much I'm sick of it and cancelled it. YOU'VE BEEN WARNED!!!

Yesterday I found that my car had the keys locked inside. When I called OnStar they said that they could NOT unlock the car. When I asked why they said that the OnStar button had not been pressed in the last five days. This sounds more than crazy to me. Even though I talk to a supervisor they indicated they WOULD not unlock the car. What this means is that if you don't call for some service every five days you will not get one of the basic desires of the service.

Your company continue to use my credit card without my permission not having official approval. I'm in the process of seeking legal representation to solve this problem. I have been dealing with this situation on two or three occasions with the same problem. I consider this stealing without my permission. I have had several conversations with your customer service department to contact me before trying to debit my personal credit card.

I was contacted by OnStar two weeks ago to renew my OnStar acct. They told me it was 299.00 for the year. Then I ask if there was any discount for GM employee. They said yes it would be 229 for the year, when I called again to confirm that price they said it was 227.00 for GM employee. Ok so I called today to pay for my OnStar and they said they can't do that price. That not good business. I am very disappointed with GM.

We got OnStar with the purchase of our 2016 Colorado. The first year was fine-no problem. The second year the credit card they had was compromise, so I updated the information online. When they went to charge the monthly fee they were using the wrong card. How did I know, I kept getting Visa alerts. I called them and got some girl in India saying yes they had the correct card #, I said ok. But they kept using the wrong card #. So again called, they said yes had the right card number, then I hear someone coaching her to try to sell me AT&T services!!! I cut her off and hung up.

I recently bought a car with OnStar. Ever since I had the trial version turned on my cell phone rings every 10 minutes. Nothing shows up on the phone screen. No phone number. No name of caller. After I work with OnStar to correct the problem, it stops for a few hours, then starts back up again. We've changed numbers to no avail. They cannot figure out what to do. The dealership is involved as well. I have half a mind to cancel the trial version. It's so irritating!!!

I paid for OnStar for years. Never used anything except the remote app which is sketchy anyway. Diagnostics never work - ever. They final offer a basic plan and they say the system does not offer it on my vehicle. All the features are available on my car, it is just they decide not to offer me the basic plan. Feels like a lot of bait and switch. Do not consider OnStar as a service to sway your new car buying decision.

I purchased my vehicle on August 2015, OnStar was included with a free 6 month trial. I did activated and provided a credit card number. Not a week passed that I started to get telemarketing call on the car phone. Apparently, somehow, telemarketers got a hold of the car phone number, they did offer to change the number, what for? I am pretty sure they sell the phone list. I was so aggravated and call to cancel the subscription because of that and the fact that I do not use satellite radio, I use Pandora, I do not use GPS, I use Waze app, and in case of emergency I will call 911 and I have Roadside assistance service with my insurance carrier. HOWEVER, six month after their start charging my credit card for the OnStar subscription, I really didn't notice at first because I use the card a lot until a month came that I stop using the card and I realized they were charging me for a service I canceled 10 months ago.

I'm very disappointed with my ONStar services. For the first time since I've had my car I actually had an emergency. I didn't panic because I knew OnStar was active in the car so help would be there shortly. My car was crank and the keys were in the ignition but the doors locked leaving me locked outside the vehicle while it was running.

Again another nightmare. If I could rate them lower they would be in Hell. Nothing but problems with company since I started with both cars over 8 years ago. They don't give correct accounting of money paid to them and always want you to pay for services you already paid for. Don't pay by credit card. They will always fight you. Get an confirmation number from them and your order. Watch out for them shorting minutes on your account or failing to give you minutes you just paid for. Customer service doesn't care about your complaints. They want to cancel you with your shortages. Don't let them. Speak to a supervisor.

Locked out, dogs in hot car. Very quick to answer. Thank you OnStar.

I had OnStar for 8 years on 3 cars. The 1st time I needed something I was put on hold for 20 minutes, when they came back I was told there was no tow truck available. Took 3 months to get them to cancel and stop charging me. I purchased a new car for my daughter 2 months ago and went ahead and signed up for the 3 free months. So far I have received at least 2 emails a day and 12 calls in 14 days from them telling me to sign up before trial period is over. I have asked them not to call me and also unsubscribed to email at least 5 times and it doesn't stop. The worst customer service I have ever dealt with in my life. I wouldn't recommend this company to my worst enemy.

These people have charged me GOD only knows for years because they refused to take my credit card off file. The Onstar service was in my Father's name but under MY credit account. This is the most ridiculous BS I've ever witnessed in my entire life. Being unable to stop a company from charging you against your will! For another persons service!!!

Signed up for turn by turn directions to use on a 2 week trip to the east coast. Horrible directions in metropolitan area. In Chicago, the instructions tried to get me off the tollway. I was familiar with the area so I recognized the error before I left the tollway. New York city was a disaster the instructions lead me to the Holland tunnel and I did not want to be in Manhattan. I contacted OnStar and asked to a route to Connecticut from the west. They routed onto I94 which had 2 construction zones that delayed our trip by 4 hours. They did not warn me of the traffic and construction delays. Halfway through the trip, I started using Google Maps which provided me alternate routes, traffic and construction updates, and a nice visual map of my route. When I called OnStar to cancel my service they admitted they are not able to offer real-time updates which is extremely important when traveling in unfamiliar cities.

I wanted to try the 3G intro offer to see what kind of usage I would have before settling on a plan. Looked like I was using 1G a month so right when I had completed my 3G plan I purchased 1G for $15. That was on 4/29 at about 3pm. I picked up my kids and we drove home. By the evening of 5/2 I had 10% of that 1G left and I had barely been in my car Fri, Sat, Sun. Mon. I called them Monday evening and their tech support stated that my wifi was probably still in use even when my car was off. They put in a ticket and I have not heard back from them. Frustrated, and totally without any wifi in my car, I just called them asking for a $15 refund. I don't need wifi in my car if it's going to be this annoying and it's not like it's particularly fast. Customer service refuses to refund me my $15 until (maybe) there is a conclusion of the ticket I put in on 5/2. They just lost a customer by being cheap ** idiots. Good one OnStar. Your customer service SUCKS!

We have had OnStar with multiple GM cars for a very long time. When I turned in my Cadillac Escalade (leased) in February I continued to get billed but finally got them to refund me and cancel it. An OnStar charge however, continued to show up in my credit card bill. When I called they were unable to locate the source of the charge. We finally traced it to a 2007 Suburban that was leased and returned in 2009! The charges were being done on an Amex that hasn't been active in over 5 years. Once the source of the charge was identified, they refused to 'cancel' the account unless my husband called even though we haven't had the car for 7 years (it was leased from and returned to a GM dealer) and it was billed to a credit card in my name.

I was told that I could get their basic packet for $9.99 a month. It would just give me the diagnostics on the car for Maintenance. Nothing else. Well this was supposedly a promotional deal (which I was never told it was a promotion deal) and about 3 months ago my bill went up to $24.99 a month. You get no month statement saying how much they are going to withdrawal from your account. Maybe I should have been more on top of checking my monthly OnStar subscription but I thought $9.99 was what it would always be. If there was a change then I would get notified.

Checked a credit card statement which I have automatic payments and noticed a $37.03 charge for OnStar service being billed monthly since 2011. I turned in the Cadillac in 2010! The new owner re-ordered the 2011 service but I'm being charged. I was told they would refund me $115 when actually they should credit me some $2,221.00. They have not resolved in my favor. Lawyer time...

We purchased a Chevy and so did our daughter. After the free period we subscribed to OnStar and our daughter chose not to. Months passed and we noticed our OnStar price had increased. I called OnStar and was told that was for the car my daughter bought. I became very angry and wanted to know how they could withdraw money from my account without my authorization for a car I don't own. They gave me the runaround and I cancelled all services. If the lawyer fee was not so high I would sue. Today we received a letter from OnStar with my wife's name on it and the model of my daughter's car saying your OnStar emergency services are not active. My wife did not co sign and her name is nowhere on this car. OnStar does what they can get away with. BEWARE!!!

Well my story is the same as everyone else's on this forum. They charged me for a two month subscription in my daughter's car without the service even being on for two months. The rude **customer service woman stated "in of emergency OnStar still works." I WILL NEVER USE THESE GREEDY ** AGAIN! How can you bill for a service that does not have a contract and was turned off and you couldn't use! Just go with AAA! Who wants to pay over 300 dollars for something you may use once for a tow that might 80 dollars once in the lifetime of your vehicle! RUN! I'm by now we all know and more than likely it's too late for you if you're reading this too! Do yourself a favor. Go with AAA and watch your credit card statement and checking account! Oh don't forget they increase your premium without notifying you! You won't miss the extra 10 dollars a month! There should be a class action lawsuit against such tactics!

To everyone who thinks OnStar is a good company, please reconsider. Why? I have not been a customer now for a year. I just found out that they were still taking their payments out of my account. And when I talked to them about it, they could only go back as far as 2 months for a refund. Needless to say I closed the account and called my lawyer. This is a poor excuse of a company that claims to have your back. If you don't check your accounts, start. You may have them stealing from you, as they stole from me. Change your numbers people! It's worth it.

I tried and called on OnStar yesterday March 18 to stop my service. I don't need it anymore. It took a lot of talking to your customer service person to do that. It made me madder and madder. I'm retiring in May. I want to stop my service April 30 2016. It was a lot of work and questions to do this. It was not a nice experience for me. I had trouble with OnStar back to years ago when my husband had a stroke. The person on the service line ask me did I hit the read button? Really I was talking to on OnStar all the way to the hospital. Should they have done that. Really I was just getting madder and madder. Finally I said "Please cut my OnStar off and Thanks. Please send me a letter saying so." It should not have been this hard and he never said “Thanks for being a OnStar customer for 10 years and you can come back if anything changes.” Not great customer service. I'm still madder on Saturday morning.

A couple months they start charging me again for a vehicle I sold and canceled the service on. They then bill me for the months between cancellations. I have to call in to their slow support system and have them process another credit. It's so not worth what they charge for it anyway.

This company's customer service is horrible. I have never been transferred time and again with no resolution in sight. I had changed my data plan and was double charged for the previous plan and current plan and they kept giving me excuse after excuse for why it was charged yet nothing made any sense. I finally was able to get someone that stated that the charge would not go through, but would not admit that they did anything wrong. I hope a competitor comes along which knocks them off their perch.

I have had OnStar now for over 10 yrs. and have been pretty satisfied as I travel frequently. I recently was sent an email that my 2015 Silverado and 2015 Suburban would no longer have OnStar service in Canada. I called to find out why and it is because of a software issue. My vehicles have "old" software and there is no update available. My "hardware" is also out of date. Please, the vehicles are only just over a year old. OnStar is not offering an upgrade so I pay for something I really don't need now. However, in Canada, they do cover the upgrade for Canadian customers! It also had something to do with towers in Canada, they were still on 2G and as of Jan. 1, 2016 they are now "turned off" and are on 4G.

Received my new 2012 Volt in June 2013. It came with 3 years of OnStar. I logged into my account to test the features, in particular being able to unlock my car via the OnStar app on my phone. Tested it, it worked. Few days later, accidentally locked my keys in the car. This isn't supposed to be possible, but because it was the trunk, that feature does not work correctly. Tried unlocking my car via my phone, but that failed, even though I had tested it previously. Phoned OnStar. Nothing but one incompetent and unsympathetic agent after another. Eventually discovered they had reset my account, so the remote features did not work. They tried unlocking the car from their end, not possible.

We had long cancelled our OnStar account when last year I became aware that my daughter a minor child had been getting charged on her savings account by OnStar. Since there is little activity on this account it was noticed for a period of time and the account was closed. When I received the notice about the closing of the account we began to look at what had occurred. My daughter 14 at the time has no DL or car and our account had been closed. After many phone calls and lots of being redirected and investigations we were told it was a billing mistake and it had been a transposal of numbers and got an apology. Still a year later we are waiting on a refund of 87 dollars from this company. They struggle to find the information when we call back and we are constantly redirected. Each supervisor who claims they will call me back does not.

I have been an OnStar customer since 2014 and needed to renew a subscription for service after a 6-month trial period. I discovered their customer service is apparently all out of the U.S. The persons answering the phones do not understand anything about the U.S., including the difference between street addresses and parcel post boxes. After spending an hour (and talking to four different people) trying to find out how to access my account online I was told because the trial subscription had expired the only way to pay the renewal is to wait for a letter in the mail... although I had received none to renew before the expiration. I have been a loyal GMC customer because of OnStar -- no more!

On Demand Diagnostics Onstar creates the codes in vehicle -- I saw a check engine light on dash. Called, pressed blue button then adviser said go to dealership for repair. So I go -- dealership said nothing is wrong, often ONSTAR sends out the codes to vehicles they find nothing wrong. Grateful my dealership was honest. Onstar reads this message about their intentions, it appears they are issuing the codes instead of discovering them. Very unhappy -- feel very mislead. Earlier requested routes, the line just stayed open. Happened repeatedly. Finally someone sent a route. Who are these people handling the calls?

I was on my way to work and my 2012 Chevy Sonic broke down (during rush hour traffic). I pressed the button to contact OnStar to run a diagnostics on it and it came back that nothing was wrong with the vehicle. It was in good condition. I told them the car wouldn't move and was currently in a no parking zone, wouldn't start, and something was wrong with it. I believe the response was they could check the battery, etc. That didn't help when the transmission on the car was out. They can tell you when you need an oil change, IF you go to the dealer or other company that knows to reset a button. I can see on the tag when my oil needs to be changed.

Buyer beware, it is all about billing, and upsell. This service has very little to do with C/S service and benefits in plans paid for. It only takes one call into the center to realize that have no real concern in ANY issues you may have.

I was in a car accident on Dec. 7th 2015. My emergency services did not function. Thankfully the third car went by and someone came to my rescue. On 12/12/15 After recuperating enough to make a call to OnStar. I called and spoke to 2 representatives which gave me the runaround. One representative told me my emergency help did not come on because I had not paid my bill, I was in shock to say the least! I have been a member for 8 years and this was so inappropriate.

Acquired OnStar with the off purchase of a vehicle 4 years ago, with the basic "safety" package. 18 months later the vehicle was totaled and purchased a like vehicle. It took 2 months of almost weekly calls to get the service shifted from the first vehicle to this second vehicle, and to get the billing straightened out as the new vehicle came with a 6 months free package, and they kept billing for the totaled vehicle (which is still to this day, 2 years late, being carried as a non-covered vehicle on my account: really???). Then we purchased a second vehicle with a free 6-month package. As the package was about to expire, I call to get it added to my account so I only had to pay one monthly bill. This effort took 4 months to get resolved between just adding the vehicle to the account, getting the monthly bill synchronized, and both vehicles placed into one account.

PLEASE READ BEFORE BECOMING AN ONSTAR CUSTOMER... I have had OnStar for years now. I have been a loyal customer having every thing they offer for their new vehicles. I have been on the same plan for as long as I have been a OnStar customer. My plan was 9000 or unlimited minutes each month. They have always taken the money out of my acct and have renewed my minutes as that was how my plan worked. For the month of Nov. I went to use my phone and was cut off in the middle of my conversation because I didn't have any minutes. When I called OnStar I was told I didn't have any minutes because they are not offering that plan anymore and all the plans that I have now have different names. I was not notified of any of these changes. Out of courtesy the agent gave me 8000 minutes and said she was sorry.

Was very pleased with my OnStar coverage in the beginning. Made me feel safe and sound... At the end of my subscription coverage I was notified over the sound system in my car that it was time to renew. I loved this. Very convenient. The next renewal was a surprise in the form of a charge on my bank statement. Not happy. After an argument with a couple of departments, I was offered a discounted price, and was informed that my card would be taken off file and I would not be enrolled in continuous coverage... Well, one year later guess who gets another surprise on their bank statement? Same deal as last year, tossed around to different departments and offered lower price with same promise of not being charged without pre approval. Not going for it this time. Cancelled!

The consequences were that I cancelled my entire account with OnStar. They charged my debit card (3) three times today, 10/24/15, without my permission. I called a few days ago to get nav directions and the rep informed me that a pymt for Sept was due. When I went to check my acct today, OnStar had deducted 3 separate charges. I flew off the handled, called them, was transferred 4 times to various depts. The conclusion was many apologies, but they took out over $95.00 from me.

OnStar keeps fraudulently charging my credit card account. I'll get 2 charges in one month, then a refund, then randomly another charge. I never even gave them that credit number! I called customer service and they said there was another $95 charge about to go through. When I told them they were not authorized to charge my account, they basically said "too bad" there's nothing we can do! WOW! Beware of giving them any information about your accounts. Now I'm having to go through the fraud department of my bank to get it resolved.

I purchased a brand new 2015 Chevrolet Cruze about 8 weeks ago. The OnStar system is active - even have app on my phone. My son was involved in a head-on collision. Thankfully he is ok but OnStar never responded to the crash and at exact time of crash there are no indications of a crash with OnStar. Just really do not understand this...

OnStar automatically changes their pricing at least every six months without my knowledge. Each six months I call, and the billing department hands me over to the sales department. Only when I threaten to cancel my service will they transfer me to the Loyalty Department, where they will offer lower prices for the exact same service package. They even admit that the Loyalty Department has better pricing than the Sales Department. I find this repetitive pricing nonsense to be very annoying and misleading, so I cancelled one of my vehicles. Buyer beware with OnStar!

I received a diagnostic report for my 2008 Cadillac Escalade from OnStar saying that I had engine and transmission problems that needed to be looked at immediately. I hit my OnStar button to get a diagnostic over the phone to verify, and I was told to get to a dealer as soon as I could. I made an appointment with my Cadillac dealer, had to rent a car because they kept it overnight, and they checked out my entire vehicle. They came back with nothing wrong with the engine or transmission at all, and I had to pay $119 an hour for this, all because of the faulty report I received from OnStar. I called and talked to 3 different people, including a manager at OnStar, and they would not refund the money I had to spend on getting my truck checked out at all. They blamed the truck for sending them faulty info. Only thing they offered was an upgraded service for 1 month! I cancelled on the spot.

I upgraded the telephone system in my 2012 Chev Cruise from 2G to 4G. After 3 very frustrating weeks, I contacted the service and demanded a refund. Even though I live in a major Canadian city, the Onstar system seemed to think I was in Mongolia. I live within 10 blocks of 2 cellular towers and still the system did not work. After 3 weeks I gave up. The technical people don't seem to have any idea as to what was wrong and it seemed that I was being given the runaround.

I paid 359 for a year of OnStar and 30 min a month. They will not give me the 30 min because they say I have more than that left, but those are my min I paid for. They were very misleading and I feel I was lied to.

Back in June, I received an email from OnStar saying my 2010 Equinox required a hardware upgrade due to the fact the system was running on outdated technology. They gave me a few options on costly yearly service plans I would have to subscribe to in order to have the hardware upgraded at no charge. They gave a deadline of Nov 1, 2015 for me to make a decision and order the upgrade along with paying the $300+ package fee. I currently pay a monthly fee for OnStar service and on top of that a second fee for 30 minutes of phone time a month.

I paid fully for a years subscription 2 years in a row. After my second subscription ran out I did not renew. OnStar sent me about 6 renew notices I did not renew. So OnStar took it upon themselves to enroll me in a monthly subscription and charged my credit card without my permission and without notifying me. I am not in the habit of checking my bills each month and didn't realize that for the last 6 months they were charging me. I called OnStar to inquire about the charges and the operator told me that since I did not let them know I didn't want to renew it's their policy to renew customers. I asked to have my subscription canceled and issue a refund for those charges since I did not authorize nor want the service. She said she would cancel the subscription for next month and I would not get a refund. I asked to speak to a manager and she transferred me to Diedre a manager.

I bought a new vehicle that has its own service and cancelled OnStar via phone. Upon review of one of my credit cards, OnStar has been auto drafting my account for over 2 years!! I called and the woman offered 1 month refund and forwarded to upper management who would surely "give full refund." I then receive an email that requests trade in documents to prove the transaction date, which I did. They responded the next day saying I was under contract (I cancelled 2.5 years ago) and that they would only refund 2 months! Scumbags!!

My car was stolen while I was at orientation for a job at a hospital. Mind you I was parked next to a security station. I contacted OnStar to tap into the system to locate my car after I filed a police report, and received a case number. The agent that I spoke with stated and I quote! "In order for us to be able to locate the vehicle you have to be inside the vehicle, with a paid subscription". "I'm sorry, I just told you that my car was stolen, so there is no way for me to be inside my vehicle."

I had my car taken by my daughter without my permission. I called OnStar to find out if they could locate my car. I was informed that I needed a police report. I can understand that so I did just that but then I was told by OnStar that they still could not give me my car location because the police report stated it was taken without my permission so officially it is not stolen. This is a play on words. I pay for location services so it should not matter who or for what reason it was taken. I am very disappointed with the service I have been carrying for years but I have had no reason to use it for location service to be told I am paying for something I am not getting. I intend to drop OnStar as soon as my contract runs out. Ms Highly Disappointed.

Renewal - Overpriced... basically I only use it for directions... been with them since 2010... as a senior citizen price for that coverage is now way too high!

I bought my car, a 2014 Equinox in Aug 2014. I was told by OnStar that my vehicle and all GM vehicles come with the remote start. This is to get you to sign up for the renewal of OnStar. Not true, my Equinox does not come with remote start. I called many times and was told that it does come with my vehicle. Very disappointed with OnStar and the way they do business. Onstar is a GM owned business. My next vehicle will not be a General Motors product because of OnStar. I will never subscribe to OnStar again. I am going to stick with the honest people... AAA.

I bought a new car and wanted to transfer my OnStar phone number and minutes from my old car to the new one. I was told that would be no problem but it would take up to 48 hours to make sure the old car was not using the minutes. Odd, but I accepted the explanation. Yesterday, 13 days later, I still did not have either of my requests met. Those minutes are not cheap and I had just bought a 500 minute package and still do not have them transferred and not sure when it will happen. Last night I was told it could be another 3-5 days. REALLY, REALLY think if you want the OnStar service before you pay them any money. The customer service is some of the worse you will experience. Think hard before you agree to activate OnStar.

I called to have directions and all I got was "your subscription is running out would you like to renew." OMG!

After 11 years of paying for OnStar services, we called them today to discuss another rate change. They would not work with us without changing our plan. Which would have decreased our services. We spoke to a manager and they didn't care at all that we've been long time paying customer. So we cancelled.

Nothing in interface would think. If your car uses OnStar you should be able use web and mobile versions. They will not recognize my password and no one knows what is wrong. I paid good money for a good car with OnStar. Now I want to take it back for a car with no OnStar and save some freaking money. This is the best rip off I have ever seen in my except for damn pick pockets. Save your money. NEVER EVER BUY or USE ONSTAR. I am taking my 2015 Buick enclave back. Got it from CARL CANNON Chevrolet Jasper. I guess they are in on it too.

I had been for the most part pleased with OnStar until today. I opened up my bank statement to find that I had been hit with TWO charges of $29.90 in the same day. When I called to inquire, I was told that one of the payments was for a "missed" payment in January.... Now let me back up to May. In May my account showed a payment processed on May 18th. The following week I received and e-mail that my payment had been "missed". I called OnStar and they said "You can just regard that e-mail". Okay, so then the next week I received a letter in the mail stating the payment had been "missed". I call, AGAIN to make sure that everything was okay. Again, I was told to disregard the letter. So today when I call to address the double charge I was told it was a charge for a "missed" payment in JANUARY???

I traded my 2014 Chevy Cruze for a new 2015 Chevy Cruze in May 2015. While at dealership my salesperson and myself contacted OnStar to switch services to my new car. After about 20 minutes I was assured that 2014 service cancelled and service was started for the 2015. Yesterday, I looked at my bank statement, and guess what? OnStar was still charging me for service on the 2014!!! I also hate that they don't roll over the phone minutes. This company thinks it's got the "only game in town" mentality. I hope GM wakes up and looks at these horrible customer reviews and does something about it.

I called and spoke with a rep. by the name of ** and **! Neither rep. would cancel my service but they were willing to let me add on or upgrade the service. I felt like that was really stupid! The services are in my father's name but I still could have been anybody calling in to add services. Your policy really needs to be reviewed!!!