OnStar Reviews

I was sent a notice from OnStar stating my account was no longer active because my card on file was cancelled and they were unable to process a monthly payment. For 4 months, I assumed I no longer had OnStar which was fine because I didn't feel it was essential and in the two years I had never once used it. Four months later my bank account is debited for 4 payments on the same day. I call OnStar and they confirm that because they are an emergency service they cannot initiate a cancellation. I questioned how they had my updated card information and they said because they are an emergency service, my bank would give them that??? I now know that OnStar is owned by GM. Coincidentally I had just taken my car in for one of the recalls and they took my new card information? OnStar tells me only the customer can initiate cancellation - 3 phone calls, time, waiting and more, I finally am given a confirmation number for cancellation. I hold on to this for some reason? A month later my account is debited again.

The points-of-interest on the navigation seem to be very out of date. I have tried to get directions to six of them and every time they cannot find them. They cannot even find a McDonald's restaurant that has been there for over 6 years. They could not find the Quality Inn Airport East in El Paso TX which has been there for many years. Every time I have tried to use the live person to download directions they either got it wrong or could not find it. I find that I can get all the correct information by using my Garmin without a monthly charge. Do not subscribe to the On-Star navigation!

I got an e-mail today saying that my service got deactivated and OnStar is been taking money every month out of my credit card even though I paid in full with my credit card.

After many times of the driving directions failing, I finally canceled with OnStar and like others here, they did try to coerce me in to keeping it, but I told them I was not going to pay 299.00 per year for their service that never worked properly. The final straw was when the directions did not come on after the initial directions started.

On 2014-03-11 due to poor service in contact with OnStar, I requested termination of my OnStar Services for my vehicle. In order to facilitate this cancellation, it took me in excess of 45 minutes. Finally I was put in contact with Katie (OnStar employee) and received a confirmation number for the termination of Services. On 2014-04-05 I received a call from OnStar employee Gillian, sales who offered me free service for two months and reduced rates to $16.95/month or annual renewal of $199.00/annum. At that time I again reiterated I wanted to cancel the service. On 2014-04-07 my credit card was charged $22.59 for OnStar Services and again on 2014-05-07 my card was again charged for $50.79 (regular fee) for OnStar Services - contrary to the reduced rate noted heretofore.

I activated my 6-month OnStar trial today in my new car. After it was activated, my climate control system would not work at all and was stuck on coldest a/c setting with the fan on high. After 20 minutes on hold w/ OnStar and 20 minutes on hold with a GM tech, the OnStar rep had to call to try and fix the problem. I was told they couldn't find anything wrong and that they would make an appointment for me at the dealer. I told them not to bother and hung up the call. I went back to the dealer and they couldn't have been nicer. They took my car right in and quickly fixed the problem. What was the problem, you ask??

Waste of money and very poor service. I have been paying for four year to OnStar for their services. 3 times I have used them. Today was the last time. Four years that's about $1200. First two times they help me out. Change of a tire when the car was only like 3 months old and then again two years later. So today my daughter had an accident and called OnStar for roadside service because her car didn't work anymore and was on the middle shoulder of the highway. By the time I got there, about half an hour had passed by. So I called them again by pushing the blue button. Their response was that they had nothing in their system. So I asked them for assistance because the site where the car was located was pretty dangerous and I wanted to be removed as quickly as possible.

Just like news papers and magazines, OnStar has fell to one of the most timely problems Age... As in most reviews you are reading, your cellphone is more reliable and informative than the OnStar and most people have figured this out. The problem is that the company has all the equipment already in the vehicles. And a staff no longer large enough to operate it. OnStar has became as primitive as matches compared to a lighter, and has probably reduced staff, office, and can't keep up with its own weight. You are watching a company go down the ole Custer's Last Stand fighting to its death... What's funny is try and call and deactivate it. It's almost like talking to a desperate old used car salesman with 1970s sales tricks that lack luster. You walk away feeling like you need a bath after talking to them. You feel so dirty!

I was in an accident on 4/29/2014. OnStar sent help to Indiana, a place that I was at 10 months ago. I live in Michigan and thank goodness for everyone coming to help me. I complained to OnStar and was told that maybe the accident caused a wire to become loose.... Seriously. I had OnStar for 4 years and 4 months. I had a 2010 Malibu. I asked if they planned on doing a recall? No, I was told. I always thought I would be safe that I went without to make sure it was paid. I also was told I should have read the fine print.

I've been paying since I got my 2009 GMC, solely because I'm too lazy to monitor my tire pressure and other systems especially when the wind chills are below zero. The truck doesn't get used much lately but on a hunting trip last week I noticed that the BlueTooth connection on my cell-phone kept cutting in and out. Then I noticed the light on the right side of the inside rear view mirror kept flashing from red to green and that coincided with what was happening with my personal cellphone. I see another post here that seems to describe the same thing...happened around February or so I think since that seems to be the final diagnostic report I got (and the last one recorded on their web-site). On-line chat yesterday said to push the button in the truck. The button said it could not connect. A call to the Company told me I had to take it a GM dealer. Now if I were paying my cable company for services and their equipment failed, I somehow don't think I would pay for repairs to their equipment so I could continue to pay them monthly for their programming.

I called OnStar today to cancel my account May 3rd, 2014. I got the distinct impression that they would do everything they could try to get me off the phone because they keep transferring me. They dropped my call twice. I kept having a call back. They would transfer me from customer service to billing to supervisors and finally billing agreed to go ahead and close my account and gave me a confirmation number. After about 20 minutes, I finally got my account closed when they originally said it would only take one minute.

I bought a new truck in 2010 and I cancelled my account on a Ranier. Money got tight, so I cancelled my account truck account recently. I was notified about a NSF, so I checked on it and found out that OnStar automatically deducted from my account. I called them and asked what is going on? The Rep figured out that they DID cancel my truck account, but they NEVER cancelled my Ranier account. I am FURIOUS. They will only refund me 90 days and they OWE ME over 600.00. They won't transfer me to a Manager because "they are in a meeting" and told me we will send your account to be reviewed and contact you within 30 days. The auto deduction is on an old savings account that I rarely look and I'm embarrassed that I missed them SCREWING me for over 3 years.

We were vacationing in the US for the winter and were counting on OnStar hands free calling to keep in touch back home. Add on packages with our cell phone carriers in Canada are too expensive but the OnStar minutes were just sitting there. We attempted to call back to Canada using the system and the calls were not going through. I was barely even able to get through to an advisor, with the blue button OR the red emergency button. I spent 45 minutes on the line with various OnStar advisors, most of whom could not help me. Finally one advisor explained to me that there was a contract problem, as I understand it, with their US carriers that were not accepting calls from Canadian OnStar numbers.

While traveling in the US, my check engine light came on. OnStar couldn't tell me the cause, and when I asked if they could tell me the nearest Chevy dealer so I could take my truck in for service, they refused to give me the info! They explained that my package didn't include directions. Well, I hadn't asked for directions - just for a dealership name & address. Besides, I wasn't exactly asking for the nearest bowling alley! I was inquiring about taking my GM vehicle to a GM dealer for service that my GM vehicle indicated was required!

Got my car only 6 months ago and it's been a nightmare you see on OnStar. Example: if I'm driving in any area in California in any city and I need to get to a business, let's say Trader Joe's... I will call OnStar and they will tell me that the closest Trader Joe's is an hour and 20 minutes away from my location when I know the Trader Joe's or Target or Walmart is only two to three miles away... Every time when I call OnStar, the agent has the wrong location of my car or the city or who knows... All I get from OnStar agents is "I am sorry for the inconvenience..."

Submitted a support ticket (#**) to OnStar re their mobile app. No response, despite sending two tickets. Have a 14 Cadillac CTS...after spending $70K and subscribing to OnStar, I would think that they would take care of their clients in a more timely manner. My issue isn't critical, but companies ought to be more critical of the subscribers needs. The Cadillac...perfect in every way.

I was just involved in a major car accident. I hit an animal on a dark, rarely traveled mountain highway which could easily have been life threatening. I have kept paying OnStar for service so that if I ever needed help and was incapacitated, they would have called for emergency service. Unfortunately and unbeknownst to me, the OnStar service had stopped working even though l was still paying for it. I didn't know it was no longer functioning and as it turns out, it had stopped working a couple of months ago. Every month OnStar tries to access the vehicle and sends out monthly status updates to the owner of the vehicle. If they can't access the vehicle, they DO NOT send out a warning that they could not access the vehicle as a notification.

My husband and I were leaving Nettles Island, Florida to return to Windsor Ontario, Canada. Called OnStar, which took us to the turnpike then took us off to I-95, we thought there must be something wrong. Called OnStar, then I was told Canadians cannot get turn by turn directions because there is a problem with the satellite. I said you must be kidding me. I have not a clue how to get home. I was told, "Don't worry, we will give you verbal directions." We are in our 70s and are diving on a busy highway while they are recording directions.

I paid for minutes and when I went to use the onstar phone because my cell was dead, they said they expired. This is a rip-off. Is this legal?

We were thrilled to get Onstar when we purchased our new car. For the first few months, it was wonderful. Then, I would call for directions and once, we were given directions down a one way street going the wrong way, then led to a dead end street. Yet, another time, we were given directions in the middle of nowhere and had to stop and ask for directions. Moving on... I had an oil change at the dealer and the service engine light came on. I called Onstar for diagnostics and was rudely told they were NOT a mechanic.

Wife attempted to use OnStar to call me for a personal emergency and was informed that she had no minutes to make a call and promptly routed her to someone who was going to sell her minutes. Fact... we had 326 paid minutes in the account good until 7-2014. The emergency button OnStar is so proud of would not have resolved the personal problem. I contacted OnStar requesting a reinstate of my paid minutes and an explanation... 20 minutes on the OnStar line to reinstate minutes, no explanation whatsoever although polite in how it was handles. I again requested some reasonable explanation for the elimination of minutes and customer only could say sorry and punch the red button.

Do not give your credit card number to this company! We signed up for their offer of 300 minutes of calling time for $10 and they began to charge us $29.90/month for their other services - after we had told them we did not want them. Once we got them to drop the charge, they also discontinued the phone calls which we had not yet used and had paid for. They refused to refund the minutes.

Luckily, we caught this after the second monthly payment was charged to our credit card.

I bought a new Camaro in August 2013. It came with onstar for 6 months. When I set it up they told me they were having trouble communicating with my call but they would take care of it, even talked me into buying more hands free minutes. Problem is they never took care of it. When I call the adviser cannot help with technical issues. Someone will call me or I can call back. This has been going on since August. How does this place stay in business? This is by far the worst customer service I have ever received from any company on any product or service.

Phone service through Onstar - The phone in my new Cruze lasted for 1 incoming call and 1 outgoing call. The techs tell me it could be 3 to 5 days before it is fixed. I found this site and wow, were my eyes wide open. I have 6 months to cancel my debit card and get another.

We purchased a new truck last year and OnStar was free for a few months. We activated OnStar and gave them banking information to pay for minutes for the phone just in case of an "emergency" when we first got the truck. Now that I think about it, why did we need minutes when that is what they are there for?? I checked my account today and noticed a charge and called the number and it was OnStar!! I couldn't believe it, I NEVER AUTHORIZED the monthly payment. It was for $29.90 per month! Never have we even used OnStar. My husband said that the light has always been out but I don't know if it should of been on or not?

This has been going on for years. You sign up for OnStar then they charge your account for more than they are authorized to do. You are stealing from my account. Look at your notes. Somehow, it just was not set up correctly and they apologize... They do this all the time. How much money have they taken from customers without authorization? Is this fraud or stealing or both? Time for everyone to contact the Federal Trade Commission. This should be investigated with their offices in the Philippines and India and inability to speak proper English... How convenient!!! If there is a class action lawsuit out there, we should all be part of it, even if it is only for a small refund or no refund. This is a violation!

This just happened to me on my 2013 GMC Acadia, but luckily I caught it after a month, called and asked them to cancel it and refund my debit card. They then charged me another month, and I had to call my bank to dispute the charges - and my bank refunded me... We'll see if they bill me for month 3 but there definitely has to be some class action lawsuit grounds here. I specifically asked them to make sure nothing else billed besides the 100 minutes I bought for $10.00.

Never download my directions and when I ask to speak to a supervisor was place on hold for 25 minutes and then was disconnect and I am still waiting for my phone call and directions to my destination as I file this compliant. I have called this clowns and stop my service.

I wanted to stop my subscription because I was laid off as a federal contractor. The customer service rep told me that because of my situation, I could get 3 free months of OnStar. When I told him that I usually just use it during the spring and summer months, he said I could just put it on hold and I wouldn't get billed until May since I was caught up and didn't owe any money. Imagine my surprise when two weeks later, my checking account got debited out for another month's service. I tried calling the number at my work desk to complain and was on hold for at least 15 minutes when all of a sudden I get a dial tone. I called the number again only for the same thing to happen.

Purchased new vehicle in March 2013. My 6 month promotion is out 9-27-13. I just got off the phone to try & renew my OnStar. I asked for the best deal they could give me. The guy over shot me a deal by 60.00. I was looking at the deal in my email & he was nowhere close to that deal. Then when I mentioned he could do better, & he said no. I then proceeded to read the email that plainly said I had ‘til 9-27-13 to renew but he said that deal expired.

Please help. OnStar sent me this deactivation notice after I paid for over 200 minutes. How can I keep this service and my minutes? What do I do? I do not need their e-mail vehicle information. All I need is the hands-free calling minutes. Tell me what I can do. Thank you.

For anyone who has a problem with On Star, I suggest you go to their Facebook page & explain what your problem is. There you will find the most professional people you will ever encounter & I can almost guarantee they will help you. I've only had minor problems (mostly with their online system) & not only did they fix the problem, but they called me at home to make sure everything was taken care of.

It is hard to find someone that will install OnStar FMV. However any local stereo shop can do it. I would check there. I personally installed mine myself. It took about 20 mins. You only have to make sure that you have to right rear view mount. The wiring is a snap. I used quick splice connectors and a test light. The yellow is a constant, red is a hot wire, and black is ground. Pretty basic stuff. There are online video tutorials should you need them that can show you how. Be VERY careful if you end up needing to change your rear view mounting bracket as you could wind up cracking your windshield. The FMV service is "just okay" for me, compared to the factory installed version. For what it does I think it is a little pricey. It's basically a human version of a smart phone. Just safer to operate while driving. GOOD LUCK.

I just purchased a 2003 Toyota Camry for my son and thought that adding OnStar FMV to the vehicle would be a great safety measure. However, I have not been able to find anyone who can install OnStar FMV. OnStar rep directed me to their website which only stated places to purchase not install. I found out that Best Buy no longer installs, Chevy dealerships will not install, and Toyota dealership will not install. In fact, I couldn't locate one company within 5 STATES that could install OnStar FMV. I guess it is a fraudulent product since you can buy it but NEVER install the same. If anyone knows of any place to install it - please share this information. I live in INDIANA.

I have been an OnStar subscriber since I purchased my Chevy Cobalt in 2009. I NEVER had a problem UNTIL this last month. I purchased an additional 100 minutes for my phone to save what I had left on my account. When I checked my balance, it said I only had 100 minutes. I HAD to call and ask for my 235 minutes to be returned. They did credit my account the 235 minutes so my total of 335 is now correct BUT SINCE then NO MATTER what button I hit, EVEN THOUGH THE LIGHT IS GREEN, I cannot connect to anyone. I have emailed them multiple times and still have not heard from them. I finally contacted the dealer; maybe he will respond. This is annoying.

I can't believe that OnStar has no traffic updates or weather services in Canada yet after all these years... Ridiculous!

We bought a new 2012 Cadillac. As empty nesters and grandparents, we decided to buy our first luxury car. As proud Americans, we decided that in order to support our fellow citizens working in the automobile industry in these days of economic strife, we would buy American and get a Cadillac. The salesman waxed poetically about the hands-free Bluetooth phone capability, turn-by-turn navigation, great iPhone app for remote starting, locks, etc., and the great safety features. Never once was the fact that in order to keep these features active, a ridiculous monthly fee would have to be paid after the first year in order to keep many of these features working. Sort of like selling you a vehicle, getting paid for the said vehicle and then after a year has gone by removing the radio or tires unless you pony up additional cash on an ongoing basis. I consider this to be extortion.

I could not believe what happened when I bought a new 2012 Silverado 3500. I traded in a 2009 Silverado 3500 on which I had OnStar with unlimited minutes of hands free calling. I had been offered this program by OnStar a couple of years ago at about $14 per month, and I signed up immediately. When I bought the 2012 truck, I called OnStar to switch over my account to the new truck. They said the calling program was no longer available, but they could offer me 300 minutes for $9-10 as a starter, then $50-60 per each additional 300 minutes. I calculated that my phone bill would reach $15,000 over the three years that I expect to keep the Silverado (instead of about $600). My Chevy dealer even called OnStar to help me transfer the hands free calling program to my new truck. OnStar would not listen to him either.

I purchased a new 2013 Volt which has a 3-year OnStar subscription included. It’s been over 2 months and they still are unable to activate our account. Their tech people say it is a "mismatch" with the VIN and account number. We are considering taking the car back to the dealer and demanding a refund. There is almost no response from OnStar on the matter. It's sad, we really love the car.

In January 2013, I noticed a deduction of $28.90 for OnStar on my credit card statement (which I don't look at normally because my wife handles the bills in the family). I thought that was odd because I cancelled it after my "free" year subscription that came with the auto purchase (June 2008). When I called and asked, the representative told me that it had had been on since April 2011 and that I had been charged for the previous 20 or so months (even though I didn't use it even once). I asked how it got turned on after I cancelled it. I was then told it had actually never been turned off. This was not true and I know they did not leave it on for 2 free years out of the kindness of their hearts. This is nothing but fraud. GM also runs a calling minutes scam; they sell you minutes for your car, then keep expiring them before you can use them. I would strongly advise that everyone who purchases a GM car and is asked to provide a credit card number for any reason never do so. If you are somehow convinced to buy a GM car, don't fall for this scam too. This company is corrupt.

This is not right what OnStar is doing to people. I got an email about needing to add minutes to my OnStar phone before the minutes expire so I won't lose my minutes. They were due to expire on February 28. I bought the minutes today and now my minutes expired on January 16. You are screwing people out of a month and half of phone time. That's not right! Next time I will wait until the day before they expire, to add minutes. I nearly cancelled my OnStar because of this.

We purchased our 2012 Chevy Silverado 4x4 on 5/26/2012. As with pretty much all Chevys, there were complimentary OnStar services for six months. At the time of purchase, at the urging of the sales person, we gave OnStar our debit card information "in case" it was ever needed, for no other reason. The free service expired 11/25 and this morning, 12/3/2012, my bank account showed that I had been charged $28.90 for OnStar. We never authorized any such charges. Neither did OnStar send any advance notification that they were planning to debit our account.

I have a Chevrolet HHR 2006 and I love my car. It looks like new. I never ate in my car and there was no damage to my car with the exceptional dings while driving on the interstates. While my car went from Philadelphia to Georgia, the engine light went on. I called OnStar. This was the first time I ever used OnStar since I got the car in November of 2005. Roadside assistance arrived to try to jump my car since it wouldn't start - no success. So Roadside called a tow company who arrived and towed my car even though the manual states that the car should not be towed. My car was taken to a shop and was fixed.

I have had On Star for 4 years and have never really had a problem or needed them in the past. I got into my 08 Suburban today and started it and immediately got an email with my diagnostic report on it stating that I had something that needed immediate attention and to push the blue On Star button. As I was driving down the road, I did that and told the gentleman on the phone what my email said and he asked me if I had any lights on that stated any problems. I told him I didn't and then he put me on hold so he could run a diagnostic check and wouldn't you know it? Within 5 seconds of him putting me on hold, my check engine light came on! He came on after a couple of minutes and told me that my check engine light should be on and that I had some emissions issues and should take it in right away. This seemed a little convenient to me, you know since they can track you & turn off your vehicle if it's stolen. I will be cancelling my On Star (if they will let me and not charge me like they have others). Not a big fan of Chevy's much anymore!

I cancelled my free OnStar subscription on 03/10/2012, but they continued to charge my credit each month until I caught it on 10/21/2012. On 10/14/2012, they charged my credit card 5 times in one day.

On 10-12-2012, I checked my bank statement and noticed 2 charges from OnStar for $249 and for $16.99 posted on 10-11-2012. I do not have an Onstar account and furthermore, do not have a vehicle equipped with OnStar. I contacted them on 10-12-2012, they asked if I owned a Buick Lacrosse and I responded no. They said they were sorry and informed me that the charges would be refunded and I should have my money back in my account in 3 to 5 business days. This created a hardship for me because I make very little money and live paycheck to paycheck.

I called in December 2011 to cancel my subscription and they were diligent in trying to get me to renew, offered a free two months. I replied, "You can if you want but I still won't renew." In Dec. 2010, I had called and paid for the year with a credit card but was adamant that none of my information is to be kept on file and that I would pay from billing as it came due. I called after the two months (of not using it) to make sure the subscription was not continuing. It is now October and I am still being billed each month. I didn't catch it for several months as it is not a cc that I use and the payment is debited from the bank account. Each time I call and indicate that there is no authorization to monthly bill this account and that it is to be taken off the file, I am told it will be and the service is cancelled. I feel like I'm living out the movie Groundhog Day! Do not do business with this company!

I have paid 4.5 years for OnStar Turn by Turn System. Any help I have asked from OnStar in the USA from West to East OnStar could not give me Turn by Turn direction. Hours on the phone with OnStar resulted only in apologies from OnStar but absolutely no results. The same result in some Canada region. I expect OnStar either to solve the problem or refund the part of OnStar billing for Turn by Turn.

Onstar took my money without permission: I bought 2009 Chevy Cobalt new in 2010. I got Onstar for 6 months free. When setting up, you have to give them your personal info - name, email, credit information, and so on. When my six months were up, I purchased a full year in October in 2010-2011. During that time, I had problems. They lost my info and they disconnected my service due to new system updates. They said in Jan. 2011 after being on the phone in my car with them that they apologized to me and said they would get it back on and running again. Then, they did only after asking me for new credit card info and told me I owed them money. So then I had to wait for a supervisor. After talking to him, they fixed it till August 2011. It's still 2 months short of what I paid for.

On July 21, 2012, I tried to activate my complimentary 3 months of service that came with my Chevrolet Camaro. One of the reasons I purchased a Chevrolet was because of OnStar. It has been over two months and I have been actively calling OnStar to get resolution on my problem. I have been jerked around and given ** reasons for the problems concerning my vehicle being incapable of receiving signals from OnStar. Today I received an email from OnStar telling me there is a problem with the card I gave them and service could possibly be interrupted. Too bad I never gave them a card or I would just be out of luck with no OnStar and no money. If you are having problems with OnStar, don't plan on getting a resolution quickly.

My mother has been paying for OnStar for about 4 years - ever since my dad passed and she felt she needed the extra 'security'. Her Chevy Impala overheated yesterday, Sunday Sept. 23 on a 98 degree day in Dallas, TX. She was first told they would be there in 1-1.5 hours. Then the excuses started rolling in. Finally, after 4 hours, she gave up on OnStar ever coming to her rescue and had someone drive 70 miles to come pick her up. She had been at DFW dropping off my sister to catch a flight. I'm in Austin and couldn't help her, but felt completely frustrated and helpless that OnStar dropped the ball in such a dramatic way. My mom is too nice of a person to file a complaint, so I'm doing it for her, and to help anyone else considering paying $170 a year to this worthless company.

Auto hit a wild boar weighing approximately 200 pounds. It felt as if the car was hit by a bomb, the air bag deployed. OnStar did not respond. The OnStar button was pressed and it said, "You have no minutes remaining." The emergency button was pressed with no response. Fortunately, there was no driver injury. The sheriff deputies who came upon the scene could not believe that OnStar did not respond. The day before the accident, I received an email from OnStar with the monthly diagnostics of the vehicle and it stated that the OnStar system had "no issues" found.

I purchased a new car on 4/17/12, and OnStar was unable to activate the system. After several calls, I was told that my complementary three months subscription would be extended by three months. After several more attempts and failures to activate OnStar, I was given another three months (total 9 now). I was continuously told that Level 1 support would call me, but never did. Finally, on 7/19 (after over three months), I received a call from OnStar stating that they were still working on my issue.

When setting up my car, we sat on the ramp in the rain and I had to press the OnStar button. The girl took all my information to establish my account and tried to sell me a package with minutes. I told her I did not want that. Remember, I own cell phone stores and have unlimited cell phone usage. She said she still needed my card to put on file, so I gave it, not expecting to be charged anything. Then, my credit card bill arrived this month with a charge from OnStar. I called to find out why and the rude lady told me that I opted into this and I said I did not. Then she said, "We wouldn't have your credit card information to bill if you didn't opt in." I again said I did not want to be charged anything and was assured I wouldn't be when I set up the OnStar.

On June 13th, 2012, I was driving in my father's Chevy Tahoe on a main road near my home. A woman driving in excess of 70 mph in a 45 mph zone came over 4 lanes of traffic and a median and slammed into me head on. Her vehicle then bounced off mine and her tail end T-boned my driver's side door. Immediately after the vehicles stopped, I could tell that something was seriously wrong, I was conscious and reached up and hit the OnStar button in the Tahoe. The OnStar service not only failed to notify EMS of the wreck but they also never responded to me manually hitting the button. I was in a pretty bad state, and pressing that OnStar button was literally the only thing I managed to muster up the strength to do. The other driver (though physically able) did not render assistance to me, and thankfully witnesses called 911 to the scene.

Thank you OnStar for trying to scam $28.9 per month for silly services. May I have another please? Usually when anything OnStar comes in the mail, it goes straight to the trash. This is where the lady on the phone told me that my free 6 months trial period has ended and they felt obligated to charge my credit card on file at the dealership. If I didn’t have email alerts from my bank to my phone, they’d probably have gotten away with it. Then, when cancelling this morning, they have the boldness to ask if I want to continue on another plan for $19 per month. And by saying no, I had to agree that OnStar wouldn’t be there in the car with me if I got in an accident or if airbags deployed. Please.

I would never use this company again. Two months ago, I purchased a vehicle that is not OnStar capable. I called to discontinue the service and was told that my credit card and bank information would be permanently removed from their system. Well, guess what? The very next month, I was billed again. But when I called this time, I had to "squint" to understand the person that was on the phone. I asked where my call ended up and I was told the Philippines. That upset me a lot as I do not like giving my money to companies that outsource.

I am very dissatisfied with all OnStar services. I had to call in at 5 and be placed on hold for 7-10 minutes each time just to activate it. Then, I called for turning the navigation twice and they stated it’s not working. The rep took no effort in correcting the problem and told me she could give me directions and just to write them down. Hello? I am driving! The customer service techs I talk to are uncaring and can’t seem to correct the issue. Once I was told I would get an extra 2 months, but that didn’t happen. Now, I cannot sign in to look at my account. So if I wanted to subscribe, I couldn’t. I have my username and my account number emailed to me and they reset my password, but nothing works. At this point, I would never recommend your service. I was very excited to buy a vehicle with the OnStar in it, but now I will be sure to let everyone I know not to waste their money. Pretty ridiculous!

I have tried for the last two months to cancel my OnStar service on my 2008 GMC. I have called to cancel and e-mailed them twice. I have been billed twice since they told me that it was canceled. If you read the complaints concerning OnStar, you will see that this is a common business practice of OnStar. I urge anyone that has OnStar or is considering OnStar to consider other alternatives. They should not be rewarded for this sort of poor business practice.

OnStar will not stop billing me. I called and canceled my service two months ago, but they are still billing me. All they can say is that they are sorry. They said that they would reimburse me. After reading these complaints, I’m not sure they will!

OnStar's website will not permit me to renew my service online. They want a phone call so they can try to sell me unwanted and unneeded services.

I have just purchased a Sierra with OnStar. My first contact (welcome call) did anything but make me feel welcome. The person was insistent that I purchase "air minutes" immediately or I would have to pay more the next time I called. When I refused, they demanded my Visa number in case there were any "future charges." Needless to say, I refused this also. I later contacted them to cancel my "complimentary" account, which the dealer had set up (whether I wanted it or not).

I called on 2/24/12 to cancel my service and after 10 minutes of negotiations offer to reduce my rate, add extra minutes, etc., the rep assured me that my service was cancelled. On 3/14/12, I noticed an OnStar charge on my checking account for the monthly service of $12.95. I called immediately and was advised the billing department was closed. I called back on 3/15/12 and spoke with a representative who advised she didn't "see any notes" requesting my cancellation on 2/24/12 and would immediately cancel my service and send me a refund check. She advised that she was "unable to credit my checking account back, it had to come in the form of a check.

OnStar routes me out of the way and has done so several times. The latest is it routes me 70 miles out of my way on a 90 mile trip making it 160 miles. I understand there may be occasional glitches in all systems but when it does this time after time and the techs say, "Well, it got you to your destination didn't it?" When you wish to complain about the service, you are connected to a bank of phone operators that claim they are the president's executive assistant and they are the ultimate destination for complaints. They will not tell you who their supervisor is and insist they don't have one. And when they will not put you through to the so called president and when you ask for the address to write a letter to the president and are told these same people are responsible for opening the complaint letters that are not passed on, tell me exactly what do you do other than scream your frustration.

I have had my new car for three weeks. I've made multiple phone calls and was always put on hold. I still have no service. I would never give them a dime.

I had OnStar free for six months because I bought a brand new car. Well since everything with the service went well, I continued to pay for the service. Well, as soon as I started paying, it stopped working and call after call I got nowhere except that "we will work on it". However, after a week of no results, I still have not received the service that I paid for and now they will not even credit my account for the service that they have yet to provide. Each time I call, they put me on hold for 20 minutes and the car just beeps (the most annoying sound in the world). I work very hard for my money and it grinds my gears that people like OnStar take advantage of people. I will cancel my service ASAP!

OnStar steals from your account. I bought my 2011 Cruze in July 2011. OnStar has been charging my account double; one’s in my name and one’s in someone else’s. When I contacted them, I was told that I will receive my $85 refund in the mail. I have never gotten it. How can they charge my account with someone else’s name?

Unethical billing practices - I have continually been billed for OnStar service that I do not have for almost a year. I cannot get them to stop billing me even though I have asked continually to stop the billing. I will never purchase services from Onstar again. They are a bunch of unethical thieves.

I had to get a new credit card (old one stolen) and they requested the new number. I then remembered that I pay by a bill every 3 months, also for the same service too. I called them and they offered me a small amount to money to settle this problem. I have been double billed for a couple of years. I have been paying monthly by a credit card deduction and by a paper bill every 3 months. Account # **. What can I do now?

I purchased a 2008 Buick Lucerne CXL model vehicle in November of 2010 from a certified GM dealership and with that vehicle came a free 3-month OnStar subscription. Once the trial was over, I elected to keep the coverage so I placed a credit card on file. I had the safe and sound package along with the directions and connections package. Everything was great up until February 21st of 2012 when my aunt called in from my landline phone to activate an OnStar subscription for her newly purchased Cadillac SRX. She stated her name as K. **. She stated Elberton, GA as her city and gave her address, which is totally different from mine.

I purchased my 2008 Saturn Vue approx 31/2 years ago mainly for the Onstar service, since I am a disabled senior. I tried to use the Onstar service on 3/05/12 and it is not connected. I called Tracy, GM dealer in Plymouth, MA and was informed the warranty had expired, that I had to leave the car there for the entire day and that it could be "very expensive" at their rate of $132/hr. I am on a fixed income and cannot do this. I do not feel safe driving without Onstar.

I bought a new car from Government Motors last summer, complete with a free six months subscription to On Star. I tried to cancel service twice but once these thieves get your credit card number, good luck trying to cancel service or get a refund of credit card charges. Never, ever give these ** your credit card number. I ended up cancelling my credit card in order to stop this nonsense.

Ten days, 15 unsuccessful calls, each about half an hour. Being told things are working now, only to be put on hold for 20 minutes with no human coming back on the line. Next time I called, no record that I have given my VIN number six times already. Is this the result of our government supporting a dysfunctional company? I purchased a $299 product, had it installed and have not been able to enjoy the promised services. If I had taped my experience and you showed it on local TV, there would not be a single consumer willing to purchase this product anymore. Shame on you!

They charged my credit card with out authorization. They don’t answer the phones. I’ve been on hold for over 20 minutes. I was on hold for 12 minutes prior to this call and got disconnected. Then I was told at 10 am on a Tuesday that the billing dept. was closed. Finally, I got thru to customer service and they said is it possible that I have another car with OnStar? No. “Call back in 4 hours,” the lady says.

I bought my 2009 Vibe GT in Indiana this weekend. The dealer was unable to get OnStar working on my car. They said that I should try on my drive back to Myrtle Beach. Well, I have called OnStar about 7 times now. I always get transferred around or put on hold for long periods of time (30 minutes was the longest.). If I get passed to someone else, the second person usually hangs up on me, even though I am being polite.

I sent a letter to cancel my OnStar subscription. I received an email stating that I need to contact them by phone in order to cancel. When I tried to call, I was told that the wait would be 5 to 10 minutes. That is a long time to wait on the telephone. Also, I read that OnStar wants people to do this so they can try to talk them into buying another plan to keep their business. I have mailed, emailed and finally filed a complaint with the Better Business Bureau because they are refusing to cancel my subscription for "security" reasons.

I was a fan of OnStar. They were always super nice and friendly with me on the phone, and always did what they could, to find the locations I was looking for. I was driving through Toronto all day with my dad, and we had used them about 3 or 4 times, with no problems at all. Then later that day, at about 6:10, just outside Dundalk, a car ran a stop sign, and we t-boned at approximately 80k. The truck flipped multiple times, and finally landed on my side (passenger). The truck was destroyed, and all 3 of us; myself, my dad and the guy who hit us, had to be taken to the hospital. I was in hyper-shock, with deathly low blood pressure, and my back and neck were in serious pain. I was strapped to a stretcher, IV'd, and had a neck brace. My dad had 'heart attack' high blood pressure, and was strapped to a stretcher as well. It took 40 minutes to get from where the accident had occurred. to the nearest hospital.

I cancelled the subscription in September for my 2011 Traverse because we do not drive it much in the winter and didn't see a need for paying $29/month. They charged $29 every month to my credit card and I called them every month to credit this amount. To date they have charged thru 3 months of unauthorized charges and only credited one month back. I called them again today January 18. I am now speaking to the billing department and they are supposed to mail me a check for $59. We will see. I won't hold my breath. They are crooks. They need to be handed over to the state Attorney General office in each state they caused trouble. I don't believe I will ever request my service to be turned on again. GM needs to know about their business proceedings.

I was told that with OnStar, there would be no long distance charges added to this. It's good to know that people still have no problem telling lies and still robbing people blind, these people and the corporation should be charged for stealing money from people and not providing service that they say is inclusive. I am only out a little money right now but my biggest fear is they will keep charging me with out my consent [hard to trust people when all they do is say a lie].

My last rental vehicle was equipped with OnStar and I found that it failed me about 15% of the time. Thankfully, I did not test the accident response. Even though I specifically requested avoidance of a particular toll road and was assured it would not be enroute, there I was at the tollbooth. And when I asked to be guided to the airport, I was led to a stadium 12 miles away. The plus with OnStar is that almost always a quick connection to a real and courteous North American English speaker and thinker.

My 19 year old daughter was found dead two hours after calling OnStar emergency on 6/7/2010. They never sent help to her even after I had asked them to locate my vehicle 8 hours prior to her call to them.

After renewing, they turned off my wife's Onstar. They didn't tell us. When I complained, they couldn't turn it back on. Frustrated, I told them to turn off both of my vehicles and refund my money. They turned off my truck, reactivated my wife's car, which still can't use Onstar, and have, to date, not refunded any of the over $350 they owe me.

I got charged for a subscription I did not order and it was charged on my credit card. When I called ONstar I was told that without an account number, they could not help me. I did not have an account number because I did not subscribe to Onstar. I have no clue how they got my Credit Card number to charge the subscription to my account.

On August 19, 2010, at 5:15 pm, my wife was returning from work, when our car, while at a standstill, was struck twice in the rear by two separate vehicles and pushed into 65 mph lanes of ongoing traffic. My wife managed to press the the emergency button, alerting OnStar, whose operator wanted to know "her location" ( a hard thing to remember when you've been twice hit and facing high speed traffic). The operator ended up dispatching the ambulance to the "wrong county." Fortunately, another ambulance happened to pass by and paramedics removed her from the vehicle then rushed her to Mayo emergency, strapped to a gurney. OnStar failed to notify as well as locate the vehicle once manually notified. My wife was conscious and very lucky that help happened by, no thanks to OnStar, which did not perform as claimed or advertised.

My first issue is that customers have to purchase phone minutes in addition to the general service. And they don't run concurrently. It means that if your service expires prior to exhausting your phone minutes, too bad so sad, there's no refund. Secondly, I got locked out of my car at a gas station and the OnStar remote service didn't work. After being placed on hold with OnStar for an eternity and answering a million of security questions, the signal didn't transmit to the car because we were under the covering over the gas pumps. Three hours later, Cadillac sent a tech to open the car. And with what? The tech used an ice scraper and a wire hanger. I could have done that! Needless to say, this service probably wouldn't work in a garage, a remote place, etc. And I can assume that the GPS would work in similar instances for tracking a stolen car either. The third issue is that OnStar automatically billed my credit card to renew my service with no prior notification. It just appeared on my card. And it ** near took an act of Congress to get a credit back. Then, they offered me a package of free phone minutes and other discounts. It would have been nice to be appreciated like that before I had a problem.

We bought a brand-new Chevy Aveo from GM. Just after one week, someone hit us from the right side on the passenger side, and the right door was stuck. My 5-year-old daughter was on the rear seat, and my wife was driving the car. The OnStar failed to work and even the airbags failed to deploy. Since I was stuck with my cellphone in the pocket, I was unable to call emergency services.

Do not give OnStar credit card information! I called to get extra minutes for the phone service. They took the liberty to add on a $20.00 a month towing service that I did not ask for and did not need (I already have one). This happened before and I gave them the benefit of the doubt thinking maybe it was an honest mistake, but no way this happened twice. When I called to get this canceled the second time, the employee I talked with didn't seem the least bit surprised and acted like this was routine for her. I filed a formal complaint with the Attorney General's Office in my home state. Buyers, beware when giving this company Credit or Debit Card information.

While driving my 2008 GMC Envoy, all my warning lights came on, instrument gauges stopped working, headlights, radio, clock, power locks and power windows all quit. Dealership told me it was a failed OnStar module and it would be $520 to fix. I don't subscribe to OnStar so I am not sure how the module could fail. In my amazement the serviceman was not sure what would happen if the OnStar was disabled. He said the anti-theft feature might kick in and shut down my engine. I am taking my chances and had them disable the OnStar.

I am appalled, completely disgusted by Onstar. A dear friend of mine just recently cancelled his subscription on a short term basis. He put one of his daughters in her car seat and was going around the other side with his other girl and his little one locked the door. It is 25 degrees today, and he was 35minutes outside the city on a Sunday. He pleaded with Onstar to press the button to unlock the door, but they wouldn't do it. This is criminal, and charges should be brought on them. This was a child in danger, with serious consequences. My wife was going to buy a Cruz, and I was getting a truck--I will never buy a GM product due to this, and I will be sure everyone I know hears about it. To repeat, Disgusting, and criminal!!

I bought a 2010 Silverado and it came equipped with Onstar and a cellphone. I got a letter on 6/9/10 to buy 100 minutes for $14.99. Upon calling the number above, they informed me I could only buy minutes using a debit or credit card. I don't have either and said I can send a check or money order and they said I could not pay that way. Since I don't have a credit or debit card, I feel I am being discriminated against. And nowhere on the letter does it disclose to the consumer that payments have to be made by credit or debit.

I purchased a 2002 Chevy Silverado LTZ diesel with OnStar as a major selling point. I also lost my service when they went from analog to digital. Since I was able to have satellite radio installed aftermarket, I could not understand why OnStar was not able to provide a conversion kit for customers. I tried calling and did write to them expressing my disappointment at the termination of service. I was sending a coupon for two years service for the price of one if I purchased a new vehicle in the next year. As my truck had only 30,000 miles, I thought their solution was extreme. I’m very disappointed. Also, recently discovered, I could get XM radio in a remote area in the High Sierra Nevada mountains but unable to use OnStar phone service. I am pleased a class action lawsuit has been filed and it should cover GM owners also. Consequently, I had loss of service required additional motor club coverage and decreased trade in value on my truck when I replaced it in Dec. 09 as no option for OnStar.

I don't think that this article is correct in saying that no conversion is possible. My 2003 Saturn L-300 had the analog Onstar. When the change was made to digital, I had my analog system changed to digital at the Saturn dealer with no problem. The charge was about $250.00 including a 1 year subscription to Onstar (digital).

OnStar stolen vehicle scam - I used to own a 2005 Chevy Tahoe Z71 4x4 vehicle which was stolen from a store parking lot. The first thing I did was call OnStar to report the theft so that they could start the tracking/search immediately. To my dismay, when I called the customer service number, they stated that they needed a police report first or to speak with the officer on the scene to obtain a badge number before they could do so. I explained that I had called them first and needed immediate assistance in tracking my vehicle. The customer rep. insisted that there was nothing she could do without the report. I then called the local police agency which wouldn't come out to the scene of the crime for the police report because my car was already gone and they only come out if you have been assaulted during the robbery or if I witnessed the thieves taking it and can provide them with a description of the suspects. I was forced to go to the police station to make my report and almost close to an hour later, OnStar started the tracking of my vehicle.

I can't even begin to describe the frustration and anger I felt when dealing with Onstar. I have a 2008 Chevrolet that I purchased last year. I had OnStar hooked up, but never used it. They called and told us we needed to renew which my husband did. I was thinking that everything was okay, and had to go on trip to South Carolina, and did get lost, and finally called OnStar. The lady said her records indicate that my Visa did not go through when my husband updated the service (shouldn't they have told us then or even gave us notice?).

I purchased a 2009 Chevy Traverse with 88 miles on it on 8/17/2009. By the time I had it home, I had 127 miles on it. Everything was running normal. My new vehicle did not move until 2:30 in the afternoon on 8/18/2009. My wife drove it 5 miles to pick the kids up from school. Upon leaving the school at around 3:00, the vehicle engine light had came on and the display was reading no traction control. After four blocks, the vehicle shut itself off. She kept starting the vehicle and after four starts, got it to roll 200 yds. to safety. At 4:00, we contacted OnStar to do a diagnostic test to tell us what the problem might be. They said it was something with the engine and transmission. Here is the kicker. When I got home tonight, I checked the e-mail and there was a report from OnStar with a time stamp of 2:31pm stating that all systems were normal.

In an attempt to change my billing date from the odd date of the 26th of each month to the 1st of each month, I requested that my current account be cancelled then renewed with the new billing date. Duh! In doing so, I was told that my current car phone minutes would expire in September 2009 and I would need to add additional minutes. I was politely placed on hold.

OnStar will not cancel our service. It is not working, and we are being charged for 1/2 minute that we did not use and the hands free service takes 3 or more times to work. We had it 2 weeks and want rid of it completely. The OnStar person says no, that we have to have it for a year! Well this is an unwanted service and I wish to discontinue it now. They hung up the phone. I have called three times. The service does not work half the time and I want it off! What the heck do I do here?

My OnStar shut off. It is not working anymore. The light to it wont even come on. Why is this?

My 2003 Envoy XLT was smelling like fuel every time I fueled up and the service engine light kept coming on. OnStar said it was the fuel cap, so I would take it to the dealer and have it reset. They would confirm what the problem was (I left the fuel cap off). It turns out the gas tank has a crack in it. I received a card in the mail regarding the fuel tank but when I called the dealer, they said this was not a recall.

My family has three vehicles all OnStar equipped. I get a diagnostics report every month on my email from OnStar. They will also email if my tires are low. Of course, our vehicles are 2006-2007 model years. So far, I haven't had any complaints and operators are courteous to talk to.

I leased a 2005 CTS from 2/05 to 4/08. My first 12 months of OnStar was free. I kept OnStar for about 2-3 months after the first year. With OnStar, your credit card information is on file. Everyone knows you cannot use OnStar unless your account is current or in a zero balance. I never used them after the few months stated earlier and on 2/9/09, a charge of $436.35 came out of my bank account. I am pissed. I called OnStar to get their explanation of this mistake.

Last year, we bought a GM car equipped with a 3 months' contract with OnStar. The OnStar services included a promised monthly diagnostic report about our vehicle's oil levels, tire pressures, and perceived problems, etc. We received our first report shortly after bringing the car home. Then, there is nothing. Our calls to OnStar asking why we did not receive the subsequently due reports resulted in multiple invitations to renew our contract for their service and a partial resend of the original report minus any new current information. We're still waiting for their promised service. We find OnStar a major disappointment; they can easily find us to sell their services but, even under contract, they don't deliver the promised service.

I just bought a Yukon Denali and, apparently my OnStar is not digital. I was told by OnStar to go to my local GM Dealer to receive the Upgrade. So I go to my dealer, and they order the upgrade for my vehicle. I returned 2 days later and they pulled my truck in and installed it. They come and get me and I go to get my truck and they hand me a bill - $585.88 is the total. I was like, "WTF, I'm not paying for this." OnStar told me to come and get the unit swapped out, and it would cost me $15.00. After 30 minutes of arguing, I told them to go pull the crap out and replace my old OnStar in it, and I would not BE USING THIS CRAP. I wish NOW I would have never purchased this GM PRODUCT. OnStar is a JOKE. GM is a JOKE.

I bought a 2000 Cadillac with OnStar and they abandoned us because their equipment THEY installed was not compatible with their new network of digital only. Now we are left out in the cold with zero options!!! This is really POOR business practice. No wonder they are the number two auto maker in the world. Poor business decisions will bring them down. Loyal customer is then dumped... They should have a replacement unit for us that have the old equipment so we can use their service.

In July 2008, I canceled my OnStar service because the service was terrible. I was locked out of my vehicle in 100+ temperatures in Arizona and called for lock-out service. After 2 hours, there was still nothing. I called repeatedly and was told they couldn't access my vehicle. They said they would send a service to come and unlock my vehicle manually at my location. Another hour later, there was still nothing. I repeatedly called and received no help from OnStar. I eventually got a ride back to my home with someone I worked with to grab my spare keys to open my vehicle. I'd been with OnStar for 3 years at that point and had never needed their services until that moment. Because they couldn't even unlock my vehicle, I called to cancel the service.

Our 2003 GMC Yukon with OnStar was stolen on Dec. 28, 2008. OnStar was immediately contacted to locate the stolen vehicle. After 48 hours, we were called by an OnStar representative and informed that OnStar was giving up looking for the stolen Yukon. We were told that the OnStar system in the Yukon was probably disabled. On Jan. 6, the Yukon was located parked on a busy residential street in our town. With the police permission, we pushed the OnStar emergency button and was immediately contacted by OnStar. The OnStar representative at that time said they know exactly where the Yukon is located, but could not tell us for legal reasons. In talking with our insurance provider and OnStar especially, we were told that the Yukon was most likely not recoverable, so we purchased another vehicle. Now we have the recovered Yukon and a new Toyota.

On 12/29/08, our 2009 Corvette was set to lock when the doors were closed, and of course, I left the key in the car and was locked out. I called OnStar to unlock the car approx. 6 times and all the attempts failed. Now, the car was parked in a wide open parking lot and all of our cell phones worked. OnStar offered roadside assistance to open the car and when speaking with them, they stated that they could not open a 2009 Corvette. So the next option from OnStar was to have the vehicle towed to a Chevy dealer. This was not an option that I wanted to hear, so a family member drove my wife home (2-hr drive) to get the spare key.

close to a month ago the sound in my car stopped working ie radio, blinker sound, backup asst. sound all buzzer sounds. I checked all fuses and circuts all were fine. It occured to me that when you would press the onstar button the whole sound system would be taken over and the lady would start to speak. Onstar is currently switching over from analog to digital and my car is not elegiable for the upgrade(which is another issue)anyway I called onstar and said you guys made my sound system stop working and it needs to be fixed They did not want to take responsibility for it and told me to take it to the dealership and have it looked at.

I own a 2002 Chevy Tahoe. After about a 1 minute contact with OnStar, I was informed that not only was my service terminated without contact on 12/31/07, but that my vehicle was not upgradeable to support the current digital service... Complete cheepshot by GM and Onstar. There should be an upgrade offer from GM, as this was one of their big marketing selling points. If they don't cover the upgrade entirely(let alone make it available), they should at least give a large discount to the original owners/buyers.

I signed up to receive diagnostic reports by email on our 2007 Buick back in March. I have yet to receive any reports.

The commercials claims that onstar will be there when you need them, to get you through an emergency. That is a false sense of security. They have hung up on me on more then one occassion and did not call back. After the first few lost calls, I asked if they would and they stated yes, but it never happened.

my onstar contract was canceled

I purchased a 2002 Chevrolet 2500HD Duramax diesel $35,0000. Afterward the purchase Onstar told me my Onstar service will be obsoleted and service discontinued. I would never have purchased this vehicle if I had known the onstar service was obsolete. I was told the reason the 2002 cannot be upgraded is due to the exising wiring system noise levels. That is a cop out, another way to say GM is not spending the money to upgrade the vehicle.

Someone mentioned not being a fan of litigation. I'll go beyond that and say I despise it. Nevertheless, I think GM's treatment of this issue (no longer servicing OnStar for older vehicles) is such a serious breach of trust that I would GLADLY join a class action suit. They should either continue to service the vehicles they sold with the system or pay to upgrade them. In my mind the ONLY competitive advantage GM had and the ONLY reason I chose a GM vehicle over, say, a Honda, was for the safety features offered by OnStar. They will either resolve this issue or I have bought the last GM vehicle of my life... that's coming from someone with THREE Buick LeSabres in the driveway and, more importantly, someone who was about a month away from buying a new LuCerne until I got the OnStar notice.

We purchased a 2007 CTS in June 2007 and when OnStar introduced the "Turn-by-Turn" program in 2008 I thought that was great. I went to the OnStar web site to get more information and noticed that the 2007 CTS was not listed as an available vehicle, but all other 2007 Cadillac models and many other 2007 models were. I contacted OnStar about this and they assured my that this service was available on my car. Two months later I was going out of town, pressed to blue button to get the "Turn-by-Turn" directions and was told that my vehicle did not have the correct generation of hardware to run this option.

Everyone is so angry about the analog switch, how about buying a 2005 new style ONSTAR and have it towed to another dealership 6 hours later because the INACTIVE ONSTAR on the vehicle disabled the entire truck. And the cost is on you for the tow and fixing the problem, if you have no warranty. Even if you have extended coverage, its still a deductible to pay. Why is there no recalls? Thank God I had just parked, I could've been killed. Can't wait to see GM and ONSTAR's reply.

I have found that the most popular tactic that Onstar uses to resolve customer complaints is to just hang up on their customers.

We spent over $45,000 on a GMC Denali w/On-Star. It's used exclusively in summer and we have used barely 26,000 miles. We were told that the car is obsolete, we cannot get Onstar and have lost over 150 minutes in talking time due to analog/digital change. We purchased the Denali shortly after 9/11 to show our solidarity with U.S. made goods. Our trust in GMC is shattered and we have no faith in them. We were told that if our vehicle was a 2003+ we could purchase a $15 chip to install in the unit. We have nothing - no on-star, no phone, it is ridiculous. We bought this vehicle with the intention of it being the last one we would own, which is why we bought an expensive 4 wheel suv with the safety fetures of being located no matter what happened to us. We felt safe as long as we had those options. No faith in GMC any longer.

I bought a 2002 Chevrolet Silverado with Onstar service. Now I have no adapter available, but I still have a Chevrolet truck. The service is not available even if I chose to update it. Seems like I was misrepresented about this when I bought the vehicle. Oh well, never another GM product. This situation was handled very poorly.

I brought my 2006 Hummer H3 in to have my onstar fixed in he begining of Feb. They told me I needed a new VCIM and would have to order it from GM. I called my dealer 2 days later and they told me it would be about 30 days for it to be ready to be ordered from GM.I called GM and they called my dealer for they to call GM to find out it would be about 30 days because they were waiting on a download on the VCIM. I called my dealer back about a month and a half and they told me GM was still waiting on a download so I called GM back. GM in Detroit has to call my dealer in Norwood,MA so they can call GM in Detroit to tell me to wait... 2 weeks later I called GM and got the absolute total runaround, I even sent a letter to the CEO of Gm, with no response...ugghhh.. Ben at GM customer assurance, who I was dealing with at GM.I called a week after he said he woould call me back, and didn't,so I called him and his response was call my dealer to get updated on when this would be fixed.So today I called my dealer and their response was GM was still waiting on a fix and to just KEEP WAITING... Now I'm going on 3 months, GM can't give anyone an answer on when this will be fixed. I have to call since no one at GM will cal me, Heaven forbid GM cares about the consumer!!! Although they have no problem taking my monthly payments for onstar, they had no problem taking my money for the calling minutes I had purchased,and lost, because of the failing VCIM, and they have no problem with me paying for an extra phone line I had purchased with Verizon, monthly fees. So I guess I'll just wait another year for this to be fixed. I do not ever want to deal with GM, they are not customer friendly and my next move is to the attorney Generals office...

Same as everyone else - Purchased a 2002 Escalade for my Mom - Current mileage is 12,513 miles - She does not feel safe driving without OnStar - General Motors will give her $500.00 towards a new car - Her car is 'new' They have no comcept of customer service - I have been in the auto industry for 29+ years - receive all the Company discount available and I WILL NEVER BUY OR RECOMMEND ANOTHER GENARAL MOTORS VEHICLE unless the come up with a solution and make things right.

We have the same story as Marie from Glenrock, NJ. Bought a brand new 2003 Saab 9-3 in Oct.2004. Loved having the security of Onstar and handsfree phone system while traveling. Found out later that we were losing it due to the analog digital transfer. I was told by Onstar that our car was not able to be upgraded to digital. I'm not a fan of litigation, but I don't find this AT ALL frivolous. We spent a lot of hard earned money on a vehicle and the biggest selling point is the security a vehicle has. We now have a car with probably 15 buttons that don't even work!

I've had Onstar service since I purchased my 2003 Chevy Suburban & the ongoing service was being automaticallly billed to my VISA each year as to not interupt my service & therfore giving me peace of mind that they were always there to help in an emergency! Well just 2 days ago, I was out of town & locked my keys in my car. I called onstar only to be told that my subscription had expired & that I was out of luck! They didn't offer to renew & stated that they no longer had annalog capabilities. When you're in distress, that isn't what you want to hear! They offered to connect me to Cheverolet Roadside assistance. I ended up paying a locksmith $40 to come and unlock my doors. It was snowing & I had to call a friend to pick up my kids! Not happy! At the very least, Onstar should have CALLED ME about this change in their service or lack thereof. I don't want to pay $200 for the adaptor! Why dosn't onstar offer it for free????

I have a 2001 Gmc and was not offered any package upgrade to digital from analog systems with the Onstar Company.

I want some action taken on GM & OnStar due to false advertising. I own a 2002 $40,000 when I bought it. I now no longer have On Star due to the new FCC ruleing. My Avalanche 2500 3/4 4X4 fully loaded came off the ssembly line late 2002 I believe. I am a 100% permenent & taotal service connected combat Vietnam Veteran. I see they are giving the Iraq Vets dicounts. Seems alittle discriminatory to me, any way, you sent me a e-amil ststeing my story would be in consumer afffirs online, I watched for it and never seen my story. Please send me a copy. Where is this issue at present. Over 500,000 cutomers lost service. I want to address this to the FTC and FCC and Americans with disabilities act. I bought that vhecical in good faith that On Star would give me added saftey due to my disibilities. I have used it for that several times, and the cellular feature as well. ON Star will not cooperate. Thay have callled me just to see if they can calm me down. I am a Warrior and survived 3 tours in Vietnam. I will haunt them tell I die. I have told them this. Discrimination against my GM Product,. I am contacting the media as well. I will never by a GM product or my Family again + the 10-20 other people down line I will tell about what they did.

Are there other OLD ANALOG Onstar Customers who recall ( and may have a letter stating ) that OnStar would allow us to purchase a DIGITAL upgrade ? Please post any actions / information

I bought my 2003 Saab 9-3 in January of 2004. Saab dealers knew that this was going to happen in 2003. Why did they not tell the consumer? I bought the car for it's On Star. Since my car is a 2003, why was the adapter not offered to me? I would of gladly split the cost with GM.

I purchased a new Chevy Silverado 02 in March 03 w/ Onstar. I have found out (from GM themselves) that GM knew in Nov. 02 of the Onstar problem but did not change the Onstar analog model to analog/digital until O3 models. They did not choose to inform 03 customers of the problem of the 02 models even after they knew the problem existed in Nov. 02. Currently only the analog/digital models can be upgraded. I think GM should be forced (by a CLASS ACTION LAW SUIT) to design an upgrade for the analog model for the 02 truck or each owner of this truck should be compensated for the entire cost of the ONSTAR model (at 02 install prices) and damages should be awarded to each truck owner for false advertisement!

I have a 2002 Pontiac Gran Prix with OnStar. I found out while on a recent trip that OnStar had been cancelled. I've since found out that it can't be upgraded, repaired, modified, adapted or anything else. Now I have a rear view mirror with buttons that continually remind me I have a broken part in my car that GM refuses to repair. What's to keep GM from doing this to new OnStar customers? Nothing. GM needs to fix its old OnStar customers before chasing after new ones.

I own a 2002 GM Yukon. My On-Star subscription has been cancelled by GM due to conversion from analog to digital. GM says there is nothing they can do about it. They blame the FCC. I blame them. Why can't they devise a way to convert my service to digital. Surely if man can find a way to land on the moon, he can come up with a way to rectify this problem. They tell me they will give me $500.00 off the price of a new car. I don't want a new car-I want OnStar on MY car. One thing is for sure. when I buy my next car, it will not be a GM product. I'll buy from someone who cares enough about having me as a customer to have the foresight to address situations such as this. Shame on GM!

I purchased a 2001 Cadillac Deville for my wife who is disabled, due to the onstar feature, only to find out onstar no longer services the vehicle, I feel like this is unfair to me as a consumer

The Denali came with the OnStar, no choice. The service is horrible, there were no bills and the service was arbitrarily discontinued, have to go through hoops to get it renewed. It only works about half the time anyway. Why doesn't GM give the customer an option whether they want it installed or not. I have a Suburban and a Denali, my last GM vehicles ever.

I have a 2002 Silverado with 65,000 miles on it. GM has notified me that my onstar will be useless at the end of the year and there is nothing they can do because they are converting to digital. My only option is to buy a new truck and they'll give me $1,000 off. I don't need a new truck, I need my onstar to work as was promised when I bought my truck.

Onstar disconnected because of no upgrade to my 2002 Grandprix which I purchased new partialy because of the Onstar option.Would like to see class action suit againt GM and Onstar. I consider their actions to be fraud.

My parents paid for the upgrade back in November. They have heard nothing from Onstar or the dealer. I have called, and was told that the equipment is on "back order." How long does it take??? I feel as though my parents have paid for services that they are not receiving. When discussing this with Onstar, they reminded me that the payment is non-refundable. I am angry with this company.

my service would end on 12/31/07 because they were converting to digital. i complained to my credit card company capital one visa because i charged the deposit on my car to that credit card. they did not help me and now i no longer have this service on my car. i would not have purchased my passat if it did not have on star because it is difficult to unlock if u do not have your key.

I feel that GM droping our service to On Star amount to nothing short of extorsion. I purchased a 2002 chevy truck because of the On star service. Now they tell me I have to buy another vehical to keep the service.. This is fraud and extorsion. On Star can continue to transmit in anolog if they wanted to or pay to have our vehicals upgraded to digital. No wonder our companies including GM are loosing their share of the market and being over taken by Japan and Toyota. it their is going to be a law suite over this I want in.....

Add my name to the list of those consumers angry about GM's failure to protect its Onstar customers with vehicles too olld to convert to digital in 2008. I consider the Onstar system and servie to be an essential safety feature in my 2001 Tahoe. I purchased the vehicle and paid for the service for that reason. For GM to switch to a system that I can not use is unconscionable. Suggesting that I now purchase a 2008 vehicle so that I can once again have Onstar amounts to consumer fraud.

In 2005 I purchased a 2000 GMC Envoy with 22M miles, in excellent condition and only paid $14,000.I was so happy to purchase this due to the condition of the vehicle, the very low mileage and the extras - including On Star. I have had two heart surgeries, a pace maker and just came through breast cancer surgery and radiation. I only pay $16.95 per month for On Star. I wanted to have it due to my physical condition and problems and the reasonable cost. My husband and I do not have cell phones and do not want them. We are retired and do not need the extra expense. I assumed that with OnStar my problems were solved. I want it for the confort of knowing if I suffer a heart attack, stroke or the like, all I have to do is press the emergency button and I can get help - no matter where I am at. NOW, with them going digital and my vehicle is considered too old to have an adapter to be able to switch from analog to digital, I will not longer have this available to me after January or February 2008. THIS SUCKS!!!! I am in agreement with the other people. I cannot afford to purchase a new or newer vehicle and really like the one I have so there should be an adapter for all years of vehicles that have OnStar to be able to switch from analog to digital. If the cable companies can sell you digital boxes, no matter how old your TV is, then OnStar should be able to do this also. Let me know if I can be in on the class action suit. GMC is just being too darn cheap to help their customers. Something has to be done - As Soon As Possible - to help all of those that own the earlier models of cars/trucks/suv's with OnStar and will not be able to use them in the very near future. I will be waiting for a reply.

I own a 2002 Chevy Tahoe with OnStar. They will be discontinuing my service because it is analog, but continue to sell the product on TV. I can't believe they just drop everyone they want with no solution for us and continue on. I live in the mountains with snow and having OnStar was one of the reasons I bought the Chevy Tahoe. Please advise.