OnStar Reviews

So, I open the mailbox and find a notice that someone with a different first name, with my last name has an account that is linked to my address. I support at **, and to my surprise the office of executive relations denied my call! I spoke to two different reps who could not get to the bottom of this issue. How do dealers not verify the address of a person. There is no one who has ever lived at this address with the name on this notice. Now I believe someone has purchased a car, and OnStar support with my information.

I cancelled my subscription with OnStar in August of 2015 and was given a 10-digit confirmation number for that cancellation. Recently, I noticed that I had been charged every month for the monthly subscription on my credit card since November of 2015. I know, I should have noticed but I didn't. Anyway, I called Onstar today (1/6/2018) to inquire about the charges on my credit card.

I have a 2015 Impala Limited, my battery needed charging so I "pressed the blue button." Of course I had to wait for the next available agent about 15 minutes with that dumb music, when someone finally answered I told them the problem had to wait again. Finally I got a text saying someone was on the way. Waited another 45 minutes. Still no one came. Called back and they had no record of my first call. Had to wait again, finally someone came out! The reason I even bought this car was because of OnStar. But if this is the service I get I might as well cancel the subscription.

I have had the vehicle for six months. I have been trying to cancel the OnStar service all that time. The website NEVER EVER works, and the wait time on the phone is hours. Forget EVER being able to stop them from debiting your account unless you close your bank account. Push the OnStar button in the car? NOTHING HAPPENS. I am paying month after month for a service THAT DOES NOT WORK, that I DON'T NEED, and that it is IMPOSSIBLE to cancel. I guess I need to find an attorney and sue these people.

Although I love OnStar services and have been a subscriber for several years, it is insulting to be charged an extra $100 to renew because I wish to pay by check rather than provide a credit card. If I provide a credit card, they automatically charge it upon renewal without my prior authorization, which is not acceptable to me. I don't think this policy is ethical or reasonable. I am not happy at having to choose between allowing unauthorized renewal payments or being punished with an exorbitant renewal rate if I want to pay in full by check each year.

While returning home from Tennessee yesterday we came upon a semi-trailer rig engulfed in flames south of Erwin, TN, on Highway 26. I immediately hit the Emergency button on our OnStar, but they never answered. The incident was reported thru a 911 call, but not Onstar. Today, I called Onstars Sales to let them know I was totally dissatisfied with their Emergency Onstar Service. I connected with a live advisor in approx. 20 seconds. Onstar, I think your priorities are on Sales, not Emergencies. Their Care Department Supervisor today, extended my Onstar Contract 3 months. It's highly unlikely I will renew their service. Onstar, get your act together, place more advisors in the Emergency Department and less in Sales. A life may depend on it!!!

What an absolutely horrible false sense of security OnStar provides. I thought my 40,000 dollar truck was safe. I thought if someone took it, OnStar would find it. I couldn't have been more wrong. My truck was stolen 7 days ago at 1 am. At 7:30 am I awoke for work and it was gone. I called OnStar and simply got nothing. After three days they called to tell me they could not locate it. They said, "It appears it was tampered with".

So I got a new car with 3 GIG FREE WIFI. They get me to sign up for unlimited when free is done. But 2 weeks in get a bill for $20 for unlimited wifi call and they say error, cancel bill, but it cancels my WIFI after 2 30 min calls on phone with Onstar getting transferred around to people who have no idea what they are doing. Say internal technical support must put it back but they cannot figure how. Told times a supervisor will call back. Not no calls back. Now I call back and they say 3-5 business days. Ready to return car and tell GM FORGET I AM GOING BACK TO BMW and MERCEDES CARS.

I live just south east of Atlanta in one of the hardest hit counties in Ga. from Tropical Storm Irma. My power had been out for hours and the cell tower for my network was down. The only resource I had to reach out for assistance during this pounding storm was OnStar. When the very pleasant rep answered, he immediately changed my state of mind from almost panic, to peace. I needed to contact a few people which included my cell provider. He researched, found and connected me the correct contact number and stayed with me until I reached a live rep. While talking with the cell rep., my call disconnected. When I called OnStar back, the new rep. just picked up where the prior one had left off. In no time, I was reconnected with my cell provider rep and my issues were soon resolved. I can't say enough about the excellent customer service I received during such a crucial time! Thanks OnStar!

After paying for OnStar protection for over ten years my Car broke down on the side of a country road. Ninety degree day. I'm a little unsettled. It just died. I had no electrical so no OnStar push button on the rear view mirror and I think for a few minutes. I am lock in the car. Windows up and getting very Hot. I use my cell phone to call Onstar. I have a card I carry in my wallet with my member number and car phone number. I know my name and home address and phone number but this isn't enough for the guy who answers the phone. He wants my vin #. Well I think I am locked in the car and need him to let me out. I can not see the vin#.

I purchased a 2017 GMC Denali 3500 HD from the dealer brand new, only 1.5 month prior to this incident. My son and I went to the matinee movie at AMC Camp Creek, we had only been inside theatre 50 mins before returning to vehicle to find it had been vandalized. I reached out to OnStar and got several different excuses. Unbeknownst to the Onstar Rep, I had the full Onstar service she said I was not in the security plan in the package I had chosen, then another person told me I didn't have an emergency contact number, that was a lie because your brand has been calling and emailing me, and the third rep said we contacted you at 1305hrs, that was a lie also.

Bought new GMC last summer. After free subscription I called and cancelled but they not only kept charging but denied they were charging. After 5 phone calls each time they told me they will check it out and call me. They never did plus said there was no record of me calling. Finally my CC company is blocking them. My advice is to stay away from OnStar.

I have been with OnStar since 2000. The problems have been minor up to now. I have 5 cars under subscription. I recently purchased a new Cadillac. GM offers a 6-month service contract free. Talking to my good friends at OnStar, they got my vin # mixed up with a GMC Terrain vin #. They told me I could have the transmitter replaced in the Cadillac & then they can accept me as a customer. Mind you they say there is nothing wrong with my OnStar transmitter. I will be leaving OnStar as soon as I have used up the minutes left on my other cars!!!

I have an OnStar equipped car, however I have never subscribed to OnStar. Suddenly, after almost 2 years of never using, contacting or having any association with OnStar, they started coming on while I was driving. Every time I put the car into drive and park, OnStar would connect and ask me if I wanted to activate my account. One time I honked the horn and got connected to an associate. I could not disconnect the calls myself and when it connected to my car, it shut off the clock, radio and heat.

Purchased new 2016 Suburban in Albany, NY late May, 2016. OnStar free for 9 months. First 3 months, free wifi (3Gigs). I agree to purchase 1Gig extra for $15 per month. No one ever pointed out to me that every time I got in the truck my smartphone was "using" data. My wifi would last very limited amounts of time without me or family even using it. Finally, I get billed the monthly $15 fee on 3/30/17. The same day at 4:39pm I get a text alert: I have exceeded over 80% data usage. I never used the phone in the truck that day. I called OnStar. They gave me the runaround. Technical people gave me different answers on questions I asked regarding data used, etc.

I just bought a new 2017 truck with OnStar. Truck came with it. I didn't order it. Had to pay $175. Truck cost $42,650. The "basic plan" is for "5 years plus 3 month service with automatic crash response, navigation & more. Includes 4G LTE WI-FI(R) Hotspot w/ limited data trial & more (subject to terms see onstar.com)". Well, I bought it December 5th and within a month and a half, start getting online requests for money to keep the service. Unsolicited "Spam" in other words. I never gave OnStar any address, much less my email. I responded with: "This is why I loathe giving out my email address to anyone. You want to communicate with me? Do it by US Mail." Sure enough, I got within days a packet FedEx-ed to me. In it, all it basically said was: "To renew, you must go online".

Involved in a car accident. Used my OnStar. Asked operator to call police and ambulance. Had an injured passenger and my truck was filling up with smoke. OnStar refused to call for help until I answered a series of about 25 questions. Told OnStar several times I needed an ambulance and truck was filling with smoke but each time they refused to call for help until I answered questions. I tried to disconnect the line so I could call for help myself but OnStar refused to clear the line. This went on for 17 min. OnStar put both my injured passenger and myself in great danger. I will be calling an attorney.

On 8/19/15 I purchased my vehicle from a local Chevy dealer in GA and set up OnStar and paid a monthly fee of $20.00-$25.00 per month for Stolen Vehicle Assistance to alert you when your vehicle is being tampered with and if stolen OnStar can find the location and remotely turn the vehicle off among other things. On December 5, 2016 I had my 2015 Chevrolet Silverado 2500 HD stolen from a parking lot in East Point, GA. I contacted OnStar at 3:09pm to report my vehicle stolen and while on the phone with OnStar, 911 was dispatched to the location of the parking lot and the phone disconnected, I called OnStar again at 3:19pm.

Bought the wife 2016 Trax and we received 3 months free Onstar. It was so useless we didn't even use it at all for 2 months. I told the wife, "well it's free so let's use it and see what it's all about." Except for the remote start and lock feature on the app for your phone, totally a waste of money and time. The navigation is terrible, much better on your phone and when I called Onstar to see what was offered I got a woman with a lot of attitude when I mentioned I thought we were getting Onstar for 5 years for free.

OnStar should pay ME to utilize their services!!! Truth be told, I'm on a "free trial" with the recent purchase of my Buick. Most recently, I drove from my home in Ct. to Newport RI... a 90 min. trip at most, and one I have taken hundreds of times. Unfortunately I listened to the advice of my traveling companion & did not take my usual exit, but kept going "to try an easier route"!!! 20 miles later my companion admitted he had become confused and I sure didn't know the way to Newport from our current location. I pulled off the nearest exit & called OnStar... my first experience!! I was filled with anticipation & great hopes!! A route was promptly "fed" to us & we set out, anxious to get to our destination.

I was lucky enough to have my dealer give me 24 months of OnStar service at no charge when I purchased my new Buick. I did not renew because I find the service pretty useless. No one needs their navigation service in 2016 (for $24.95?!) and even the lowest priced package is $14.95. The ONLY part of OnStar I use is the app to remote start my car. Three months ago they told me they would give me three more months free so I foolishly accepted. Well, my key fob went dead a few weeks ago (not the battery, dead) and there was no way to operate my vehicle without it functioning (very smart GM). I was away from home so I called OnStar for the first time. They knew NOTHING. I was transferred THREE times over 45 minutes as they tried to look up my problem to no avail.

I called Onstar on Monday Dec 12 and asked what other options for my 2007 Chevy Avalanche is there. Will the Onstar APP work for lockout. They stated no and the only advantage for Onstar is crash assistance and if you are locked out they will call a tow truck for you. (Well heck I can do that myself). They also stated if you are out of gas will assist, and hands free. They stated only vehicles from 2011 will the app that will work so basically having an older vehicle not worth the $199.00. I also asked so what happens if the vehicle is stolen will law enforcement get involved. They stated only if you have the service. WOW. As the vehicle gets older technology changes but give me a break. I asked for a discount. It was only offer $20.00. Really $20.00 discount.

I ordered 20gb plan. Right in the middle of working in the car the data shuts down and I LOST 40 MINUTES WORTH OF WORK. I to see about adding minutes. I told the rep "would you like to come to my car and redo the 40 minutes of work I lost?" She laughed at me. I talked to the supervisor and she tried to sell me way more data than I need.

Purchased 4G of data - on a trip - my daughter used 2.4 to download a movie then turned her WiFi off. Checked the OnStar app and had 2.6 left. 2 days later on the trip back the app stated that there was 4 left. I knew this was not right and called OnStar. They said on their end no data was left - they got my $20.00 and dissatisfaction. Their data plan is a scam.

DO NOT PURCHASE DATA PLANS!!! OnStar RIPS OFF CUSTOMERS ON DATA PLANS. In June wife and I took a trip, so we purchased the 5G plan for $50. We "ran" out of data 2 days later. Called OnStar to complain and they verified we used 5G in a COUPLE days. We found that very hard to believe, but like a fool I stayed with the monthly 5G plan, to renew monthly. Was told we would only be charged if we used the data. Well, even with turning off wifi on our phones and iPads, we still "used" 5G of data in a few days while on the trip. Called to discuss this with them, and they showed we had used the data. We finished our trip a week later. Then while at home and with the truck sitting in the driveway for 4 months, essentially not being used except to change parking spots, we were still charged the $50 monthly fee.

We own a 2012 Tahoe which has OnStar. Earlier in the year of 2016, the service went out with no warning. We made numerous calls to OnStar to get it resolved. The best they could do was suggest that we take the vehicle to the car dealer and have the module replaced for $500 (minimum) but since they didn't know what was wrong with the device, they couldn't guarantee it would work. A couple of months ago, we bought a Traverse and in November of 2016, the same problem happened to its OnStar. We now have two vehicles with two malfunctioning OnStar devices that no one knows how to fix. We give OnStar a minus zero.

Navigation, the worst! Billing takes out money out of your account at will, even when you paid a year in advance. Plan on spending many hours of your life on the phone on hold trying to get matters resolved. I've heard "I'm sorry" so much I'm sick of it and cancelled it. YOU'VE BEEN WARNED!!!

Yesterday I found that my car had the keys locked inside. When I called OnStar they said that they could NOT unlock the car. When I asked why they said that the OnStar button had not been pressed in the last five days. This sounds more than crazy to me. Even though I talk to a supervisor they indicated they WOULD not unlock the car. What this means is that if you don't call for some service every five days you will not get one of the basic desires of the service.

Your company continue to use my credit card without my permission not having official approval. I'm in the process of seeking legal representation to solve this problem. I have been dealing with this situation on two or three occasions with the same problem. I consider this stealing without my permission. I have had several conversations with your customer service department to contact me before trying to debit my personal credit card.

I was contacted by OnStar two weeks ago to renew my OnStar acct. They told me it was 299.00 for the year. Then I ask if there was any discount for GM employee. They said yes it would be 229 for the year, when I called again to confirm that price they said it was 227.00 for GM employee. Ok so I called today to pay for my OnStar and they said they can't do that price. That not good business. I am very disappointed with GM.

We got OnStar with the purchase of our 2016 Colorado. The first year was fine-no problem. The second year the credit card they had was compromise, so I updated the information online. When they went to charge the monthly fee they were using the wrong card. How did I know, I kept getting Visa alerts. I called them and got some girl in India saying yes they had the correct card #, I said ok. But they kept using the wrong card #. So again called, they said yes had the right card number, then I hear someone coaching her to try to sell me AT&T services!!! I cut her off and hung up.

I recently bought a car with OnStar. Ever since I had the trial version turned on my cell phone rings every 10 minutes. Nothing shows up on the phone screen. No phone number. No name of caller. After I work with OnStar to correct the problem, it stops for a few hours, then starts back up again. We've changed numbers to no avail. They cannot figure out what to do. The dealership is involved as well. I have half a mind to cancel the trial version. It's so irritating!!!

I paid for OnStar for years. Never used anything except the remote app which is sketchy anyway. Diagnostics never work - ever. They final offer a basic plan and they say the system does not offer it on my vehicle. All the features are available on my car, it is just they decide not to offer me the basic plan. Feels like a lot of bait and switch. Do not consider OnStar as a service to sway your new car buying decision.

I purchased my vehicle on August 2015, OnStar was included with a free 6 month trial. I did activated and provided a credit card number. Not a week passed that I started to get telemarketing call on the car phone. Apparently, somehow, telemarketers got a hold of the car phone number, they did offer to change the number, what for? I am pretty sure they sell the phone list. I was so aggravated and call to cancel the subscription because of that and the fact that I do not use satellite radio, I use Pandora, I do not use GPS, I use Waze app, and in case of emergency I will call 911 and I have Roadside assistance service with my insurance carrier. HOWEVER, six month after their start charging my credit card for the OnStar subscription, I really didn't notice at first because I use the card a lot until a month came that I stop using the card and I realized they were charging me for a service I canceled 10 months ago.

I'm very disappointed with my ONStar services. For the first time since I've had my car I actually had an emergency. I didn't panic because I knew OnStar was active in the car so help would be there shortly. My car was crank and the keys were in the ignition but the doors locked leaving me locked outside the vehicle while it was running.

Again another nightmare. If I could rate them lower they would be in Hell. Nothing but problems with company since I started with both cars over 8 years ago. They don't give correct accounting of money paid to them and always want you to pay for services you already paid for. Don't pay by credit card. They will always fight you. Get an confirmation number from them and your order. Watch out for them shorting minutes on your account or failing to give you minutes you just paid for. Customer service doesn't care about your complaints. They want to cancel you with your shortages. Don't let them. Speak to a supervisor.

Locked out, dogs in hot car. Very quick to answer. Thank you OnStar.

I had OnStar for 8 years on 3 cars. The 1st time I needed something I was put on hold for 20 minutes, when they came back I was told there was no tow truck available. Took 3 months to get them to cancel and stop charging me. I purchased a new car for my daughter 2 months ago and went ahead and signed up for the 3 free months. So far I have received at least 2 emails a day and 12 calls in 14 days from them telling me to sign up before trial period is over. I have asked them not to call me and also unsubscribed to email at least 5 times and it doesn't stop. The worst customer service I have ever dealt with in my life. I wouldn't recommend this company to my worst enemy.

These people have charged me GOD only knows for years because they refused to take my credit card off file. The Onstar service was in my Father's name but under MY credit account. This is the most ridiculous BS I've ever witnessed in my entire life. Being unable to stop a company from charging you against your will! For another persons service!!!

Signed up for turn by turn directions to use on a 2 week trip to the east coast. Horrible directions in metropolitan area. In Chicago, the instructions tried to get me off the tollway. I was familiar with the area so I recognized the error before I left the tollway. New York city was a disaster the instructions lead me to the Holland tunnel and I did not want to be in Manhattan. I contacted OnStar and asked to a route to Connecticut from the west. They routed onto I94 which had 2 construction zones that delayed our trip by 4 hours. They did not warn me of the traffic and construction delays. Halfway through the trip, I started using Google Maps which provided me alternate routes, traffic and construction updates, and a nice visual map of my route. When I called OnStar to cancel my service they admitted they are not able to offer real-time updates which is extremely important when traveling in unfamiliar cities.

I wanted to try the 3G intro offer to see what kind of usage I would have before settling on a plan. Looked like I was using 1G a month so right when I had completed my 3G plan I purchased 1G for $15. That was on 4/29 at about 3pm. I picked up my kids and we drove home. By the evening of 5/2 I had 10% of that 1G left and I had barely been in my car Fri, Sat, Sun. Mon. I called them Monday evening and their tech support stated that my wifi was probably still in use even when my car was off. They put in a ticket and I have not heard back from them. Frustrated, and totally without any wifi in my car, I just called them asking for a $15 refund. I don't need wifi in my car if it's going to be this annoying and it's not like it's particularly fast. Customer service refuses to refund me my $15 until (maybe) there is a conclusion of the ticket I put in on 5/2. They just lost a customer by being cheap ** idiots. Good one OnStar. Your customer service SUCKS!

We have had OnStar with multiple GM cars for a very long time. When I turned in my Cadillac Escalade (leased) in February I continued to get billed but finally got them to refund me and cancel it. An OnStar charge however, continued to show up in my credit card bill. When I called they were unable to locate the source of the charge. We finally traced it to a 2007 Suburban that was leased and returned in 2009! The charges were being done on an Amex that hasn't been active in over 5 years. Once the source of the charge was identified, they refused to 'cancel' the account unless my husband called even though we haven't had the car for 7 years (it was leased from and returned to a GM dealer) and it was billed to a credit card in my name.

I was told that I could get their basic packet for $9.99 a month. It would just give me the diagnostics on the car for Maintenance. Nothing else. Well this was supposedly a promotional deal (which I was never told it was a promotion deal) and about 3 months ago my bill went up to $24.99 a month. You get no month statement saying how much they are going to withdrawal from your account. Maybe I should have been more on top of checking my monthly OnStar subscription but I thought $9.99 was what it would always be. If there was a change then I would get notified.

Checked a credit card statement which I have automatic payments and noticed a $37.03 charge for OnStar service being billed monthly since 2011. I turned in the Cadillac in 2010! The new owner re-ordered the 2011 service but I'm being charged. I was told they would refund me $115 when actually they should credit me some $2,221.00. They have not resolved in my favor. Lawyer time...

We purchased a Chevy and so did our daughter. After the free period we subscribed to OnStar and our daughter chose not to. Months passed and we noticed our OnStar price had increased. I called OnStar and was told that was for the car my daughter bought. I became very angry and wanted to know how they could withdraw money from my account without my authorization for a car I don't own. They gave me the runaround and I cancelled all services. If the lawyer fee was not so high I would sue. Today we received a letter from OnStar with my wife's name on it and the model of my daughter's car saying your OnStar emergency services are not active. My wife did not co sign and her name is nowhere on this car. OnStar does what they can get away with. BEWARE!!!

Well my story is the same as everyone else's on this forum. They charged me for a two month subscription in my daughter's car without the service even being on for two months. The rude **customer service woman stated "in of emergency OnStar still works." I WILL NEVER USE THESE GREEDY ** AGAIN! How can you bill for a service that does not have a contract and was turned off and you couldn't use! Just go with AAA! Who wants to pay over 300 dollars for something you may use once for a tow that might 80 dollars once in the lifetime of your vehicle! RUN! I'm by now we all know and more than likely it's too late for you if you're reading this too! Do yourself a favor. Go with AAA and watch your credit card statement and checking account! Oh don't forget they increase your premium without notifying you! You won't miss the extra 10 dollars a month! There should be a class action lawsuit against such tactics!

To everyone who thinks OnStar is a good company, please reconsider. Why? I have not been a customer now for a year. I just found out that they were still taking their payments out of my account. And when I talked to them about it, they could only go back as far as 2 months for a refund. Needless to say I closed the account and called my lawyer. This is a poor excuse of a company that claims to have your back. If you don't check your accounts, start. You may have them stealing from you, as they stole from me. Change your numbers people! It's worth it.

I tried and called on OnStar yesterday March 18 to stop my service. I don't need it anymore. It took a lot of talking to your customer service person to do that. It made me madder and madder. I'm retiring in May. I want to stop my service April 30 2016. It was a lot of work and questions to do this. It was not a nice experience for me. I had trouble with OnStar back to years ago when my husband had a stroke. The person on the service line ask me did I hit the read button? Really I was talking to on OnStar all the way to the hospital. Should they have done that. Really I was just getting madder and madder. Finally I said "Please cut my OnStar off and Thanks. Please send me a letter saying so." It should not have been this hard and he never said “Thanks for being a OnStar customer for 10 years and you can come back if anything changes.” Not great customer service. I'm still madder on Saturday morning.

A couple months they start charging me again for a vehicle I sold and canceled the service on. They then bill me for the months between cancellations. I have to call in to their slow support system and have them process another credit. It's so not worth what they charge for it anyway.

This company's customer service is horrible. I have never been transferred time and again with no resolution in sight. I had changed my data plan and was double charged for the previous plan and current plan and they kept giving me excuse after excuse for why it was charged yet nothing made any sense. I finally was able to get someone that stated that the charge would not go through, but would not admit that they did anything wrong. I hope a competitor comes along which knocks them off their perch.

I have had OnStar now for over 10 yrs. and have been pretty satisfied as I travel frequently. I recently was sent an email that my 2015 Silverado and 2015 Suburban would no longer have OnStar service in Canada. I called to find out why and it is because of a software issue. My vehicles have "old" software and there is no update available. My "hardware" is also out of date. Please, the vehicles are only just over a year old. OnStar is not offering an upgrade so I pay for something I really don't need now. However, in Canada, they do cover the upgrade for Canadian customers! It also had something to do with towers in Canada, they were still on 2G and as of Jan. 1, 2016 they are now "turned off" and are on 4G.

Received my new 2012 Volt in June 2013. It came with 3 years of OnStar. I logged into my account to test the features, in particular being able to unlock my car via the OnStar app on my phone. Tested it, it worked. Few days later, accidentally locked my keys in the car. This isn't supposed to be possible, but because it was the trunk, that feature does not work correctly. Tried unlocking my car via my phone, but that failed, even though I had tested it previously. Phoned OnStar. Nothing but one incompetent and unsympathetic agent after another. Eventually discovered they had reset my account, so the remote features did not work. They tried unlocking the car from their end, not possible.

We had long cancelled our OnStar account when last year I became aware that my daughter a minor child had been getting charged on her savings account by OnStar. Since there is little activity on this account it was noticed for a period of time and the account was closed. When I received the notice about the closing of the account we began to look at what had occurred. My daughter 14 at the time has no DL or car and our account had been closed. After many phone calls and lots of being redirected and investigations we were told it was a billing mistake and it had been a transposal of numbers and got an apology. Still a year later we are waiting on a refund of 87 dollars from this company. They struggle to find the information when we call back and we are constantly redirected. Each supervisor who claims they will call me back does not.

I have been an OnStar customer since 2014 and needed to renew a subscription for service after a 6-month trial period. I discovered their customer service is apparently all out of the U.S. The persons answering the phones do not understand anything about the U.S., including the difference between street addresses and parcel post boxes. After spending an hour (and talking to four different people) trying to find out how to access my account online I was told because the trial subscription had expired the only way to pay the renewal is to wait for a letter in the mail... although I had received none to renew before the expiration. I have been a loyal GMC customer because of OnStar -- no more!

On Demand Diagnostics Onstar creates the codes in vehicle -- I saw a check engine light on dash. Called, pressed blue button then adviser said go to dealership for repair. So I go -- dealership said nothing is wrong, often ONSTAR sends out the codes to vehicles they find nothing wrong. Grateful my dealership was honest. Onstar reads this message about their intentions, it appears they are issuing the codes instead of discovering them. Very unhappy -- feel very mislead. Earlier requested routes, the line just stayed open. Happened repeatedly. Finally someone sent a route. Who are these people handling the calls?

I was on my way to work and my 2012 Chevy Sonic broke down (during rush hour traffic). I pressed the button to contact OnStar to run a diagnostics on it and it came back that nothing was wrong with the vehicle. It was in good condition. I told them the car wouldn't move and was currently in a no parking zone, wouldn't start, and something was wrong with it. I believe the response was they could check the battery, etc. That didn't help when the transmission on the car was out. They can tell you when you need an oil change, IF you go to the dealer or other company that knows to reset a button. I can see on the tag when my oil needs to be changed.

Buyer beware, it is all about billing, and upsell. This service has very little to do with C/S service and benefits in plans paid for. It only takes one call into the center to realize that have no real concern in ANY issues you may have.

I was in a car accident on Dec. 7th 2015. My emergency services did not function. Thankfully the third car went by and someone came to my rescue. On 12/12/15 After recuperating enough to make a call to OnStar. I called and spoke to 2 representatives which gave me the runaround. One representative told me my emergency help did not come on because I had not paid my bill, I was in shock to say the least! I have been a member for 8 years and this was so inappropriate.

Acquired OnStar with the off purchase of a vehicle 4 years ago, with the basic "safety" package. 18 months later the vehicle was totaled and purchased a like vehicle. It took 2 months of almost weekly calls to get the service shifted from the first vehicle to this second vehicle, and to get the billing straightened out as the new vehicle came with a 6 months free package, and they kept billing for the totaled vehicle (which is still to this day, 2 years late, being carried as a non-covered vehicle on my account: really???). Then we purchased a second vehicle with a free 6-month package. As the package was about to expire, I call to get it added to my account so I only had to pay one monthly bill. This effort took 4 months to get resolved between just adding the vehicle to the account, getting the monthly bill synchronized, and both vehicles placed into one account.

PLEASE READ BEFORE BECOMING AN ONSTAR CUSTOMER... I have had OnStar for years now. I have been a loyal customer having every thing they offer for their new vehicles. I have been on the same plan for as long as I have been a OnStar customer. My plan was 9000 or unlimited minutes each month. They have always taken the money out of my acct and have renewed my minutes as that was how my plan worked. For the month of Nov. I went to use my phone and was cut off in the middle of my conversation because I didn't have any minutes. When I called OnStar I was told I didn't have any minutes because they are not offering that plan anymore and all the plans that I have now have different names. I was not notified of any of these changes. Out of courtesy the agent gave me 8000 minutes and said she was sorry.

Was very pleased with my OnStar coverage in the beginning. Made me feel safe and sound... At the end of my subscription coverage I was notified over the sound system in my car that it was time to renew. I loved this. Very convenient. The next renewal was a surprise in the form of a charge on my bank statement. Not happy. After an argument with a couple of departments, I was offered a discounted price, and was informed that my card would be taken off file and I would not be enrolled in continuous coverage... Well, one year later guess who gets another surprise on their bank statement? Same deal as last year, tossed around to different departments and offered lower price with same promise of not being charged without pre approval. Not going for it this time. Cancelled!

The consequences were that I cancelled my entire account with OnStar. They charged my debit card (3) three times today, 10/24/15, without my permission. I called a few days ago to get nav directions and the rep informed me that a pymt for Sept was due. When I went to check my acct today, OnStar had deducted 3 separate charges. I flew off the handled, called them, was transferred 4 times to various depts. The conclusion was many apologies, but they took out over $95.00 from me.

OnStar keeps fraudulently charging my credit card account. I'll get 2 charges in one month, then a refund, then randomly another charge. I never even gave them that credit number! I called customer service and they said there was another $95 charge about to go through. When I told them they were not authorized to charge my account, they basically said "too bad" there's nothing we can do! WOW! Beware of giving them any information about your accounts. Now I'm having to go through the fraud department of my bank to get it resolved.

I purchased a brand new 2015 Chevrolet Cruze about 8 weeks ago. The OnStar system is active - even have app on my phone. My son was involved in a head-on collision. Thankfully he is ok but OnStar never responded to the crash and at exact time of crash there are no indications of a crash with OnStar. Just really do not understand this...

OnStar automatically changes their pricing at least every six months without my knowledge. Each six months I call, and the billing department hands me over to the sales department. Only when I threaten to cancel my service will they transfer me to the Loyalty Department, where they will offer lower prices for the exact same service package. They even admit that the Loyalty Department has better pricing than the Sales Department. I find this repetitive pricing nonsense to be very annoying and misleading, so I cancelled one of my vehicles. Buyer beware with OnStar!

I received a diagnostic report for my 2008 Cadillac Escalade from OnStar saying that I had engine and transmission problems that needed to be looked at immediately. I hit my OnStar button to get a diagnostic over the phone to verify, and I was told to get to a dealer as soon as I could. I made an appointment with my Cadillac dealer, had to rent a car because they kept it overnight, and they checked out my entire vehicle. They came back with nothing wrong with the engine or transmission at all, and I had to pay $119 an hour for this, all because of the faulty report I received from OnStar. I called and talked to 3 different people, including a manager at OnStar, and they would not refund the money I had to spend on getting my truck checked out at all. They blamed the truck for sending them faulty info. Only thing they offered was an upgraded service for 1 month! I cancelled on the spot.

I upgraded the telephone system in my 2012 Chev Cruise from 2G to 4G. After 3 very frustrating weeks, I contacted the service and demanded a refund. Even though I live in a major Canadian city, the Onstar system seemed to think I was in Mongolia. I live within 10 blocks of 2 cellular towers and still the system did not work. After 3 weeks I gave up. The technical people don't seem to have any idea as to what was wrong and it seemed that I was being given the runaround.

I paid 359 for a year of OnStar and 30 min a month. They will not give me the 30 min because they say I have more than that left, but those are my min I paid for. They were very misleading and I feel I was lied to.

Back in June, I received an email from OnStar saying my 2010 Equinox required a hardware upgrade due to the fact the system was running on outdated technology. They gave me a few options on costly yearly service plans I would have to subscribe to in order to have the hardware upgraded at no charge. They gave a deadline of Nov 1, 2015 for me to make a decision and order the upgrade along with paying the $300+ package fee. I currently pay a monthly fee for OnStar service and on top of that a second fee for 30 minutes of phone time a month.

I paid fully for a years subscription 2 years in a row. After my second subscription ran out I did not renew. OnStar sent me about 6 renew notices I did not renew. So OnStar took it upon themselves to enroll me in a monthly subscription and charged my credit card without my permission and without notifying me. I am not in the habit of checking my bills each month and didn't realize that for the last 6 months they were charging me. I called OnStar to inquire about the charges and the operator told me that since I did not let them know I didn't want to renew it's their policy to renew customers. I asked to have my subscription canceled and issue a refund for those charges since I did not authorize nor want the service. She said she would cancel the subscription for next month and I would not get a refund. I asked to speak to a manager and she transferred me to Diedre a manager.

I bought a new vehicle that has its own service and cancelled OnStar via phone. Upon review of one of my credit cards, OnStar has been auto drafting my account for over 2 years!! I called and the woman offered 1 month refund and forwarded to upper management who would surely "give full refund." I then receive an email that requests trade in documents to prove the transaction date, which I did. They responded the next day saying I was under contract (I cancelled 2.5 years ago) and that they would only refund 2 months! Scumbags!!

My car was stolen while I was at orientation for a job at a hospital. Mind you I was parked next to a security station. I contacted OnStar to tap into the system to locate my car after I filed a police report, and received a case number. The agent that I spoke with stated and I quote! "In order for us to be able to locate the vehicle you have to be inside the vehicle, with a paid subscription". "I'm sorry, I just told you that my car was stolen, so there is no way for me to be inside my vehicle."

I had my car taken by my daughter without my permission. I called OnStar to find out if they could locate my car. I was informed that I needed a police report. I can understand that so I did just that but then I was told by OnStar that they still could not give me my car location because the police report stated it was taken without my permission so officially it is not stolen. This is a play on words. I pay for location services so it should not matter who or for what reason it was taken. I am very disappointed with the service I have been carrying for years but I have had no reason to use it for location service to be told I am paying for something I am not getting. I intend to drop OnStar as soon as my contract runs out. Ms Highly Disappointed.

Renewal - Overpriced... basically I only use it for directions... been with them since 2010... as a senior citizen price for that coverage is now way too high!

I bought my car, a 2014 Equinox in Aug 2014. I was told by OnStar that my vehicle and all GM vehicles come with the remote start. This is to get you to sign up for the renewal of OnStar. Not true, my Equinox does not come with remote start. I called many times and was told that it does come with my vehicle. Very disappointed with OnStar and the way they do business. Onstar is a GM owned business. My next vehicle will not be a General Motors product because of OnStar. I will never subscribe to OnStar again. I am going to stick with the honest people... AAA.

I bought a new car and wanted to transfer my OnStar phone number and minutes from my old car to the new one. I was told that would be no problem but it would take up to 48 hours to make sure the old car was not using the minutes. Odd, but I accepted the explanation. Yesterday, 13 days later, I still did not have either of my requests met. Those minutes are not cheap and I had just bought a 500 minute package and still do not have them transferred and not sure when it will happen. Last night I was told it could be another 3-5 days. REALLY, REALLY think if you want the OnStar service before you pay them any money. The customer service is some of the worse you will experience. Think hard before you agree to activate OnStar.

I called to have directions and all I got was "your subscription is running out would you like to renew." OMG!

After 11 years of paying for OnStar services, we called them today to discuss another rate change. They would not work with us without changing our plan. Which would have decreased our services. We spoke to a manager and they didn't care at all that we've been long time paying customer. So we cancelled.

Nothing in interface would think. If your car uses OnStar you should be able use web and mobile versions. They will not recognize my password and no one knows what is wrong. I paid good money for a good car with OnStar. Now I want to take it back for a car with no OnStar and save some freaking money. This is the best rip off I have ever seen in my except for damn pick pockets. Save your money. NEVER EVER BUY or USE ONSTAR. I am taking my 2015 Buick enclave back. Got it from CARL CANNON Chevrolet Jasper. I guess they are in on it too.

I had been for the most part pleased with OnStar until today. I opened up my bank statement to find that I had been hit with TWO charges of $29.90 in the same day. When I called to inquire, I was told that one of the payments was for a "missed" payment in January.... Now let me back up to May. In May my account showed a payment processed on May 18th. The following week I received and e-mail that my payment had been "missed". I called OnStar and they said "You can just regard that e-mail". Okay, so then the next week I received a letter in the mail stating the payment had been "missed". I call, AGAIN to make sure that everything was okay. Again, I was told to disregard the letter. So today when I call to address the double charge I was told it was a charge for a "missed" payment in JANUARY???

I traded my 2014 Chevy Cruze for a new 2015 Chevy Cruze in May 2015. While at dealership my salesperson and myself contacted OnStar to switch services to my new car. After about 20 minutes I was assured that 2014 service cancelled and service was started for the 2015. Yesterday, I looked at my bank statement, and guess what? OnStar was still charging me for service on the 2014!!! I also hate that they don't roll over the phone minutes. This company thinks it's got the "only game in town" mentality. I hope GM wakes up and looks at these horrible customer reviews and does something about it.

I called and spoke with a rep. by the name of ** and **! Neither rep. would cancel my service but they were willing to let me add on or upgrade the service. I felt like that was really stupid! The services are in my father's name but I still could have been anybody calling in to add services. Your policy really needs to be reviewed!!!

I traded my GMC for a Ford, and I called OnStar to see if I could transfer my unused minutes to someone else. I was told I could do this, all I needed was to have the other party available for a three way phone call. I had to wait until the following day for my niece to be available. I called OnStar the next day and I was told I could not do that unless my name was on the other account. So I was unable to transfer my minutes and they are now lost. I figure I paid for those minutes and have other family members who have OnStar why couldn't I transfer them. Wasted money, had the vehicle for two years and never used OnStar. Ford's from now on!

Well, now I have a new issue. I keep getting calls in my car for **. Well, guess what? I don't know who the heck ** is. After that, I start getting weather updates from a county I have no idea where it is. So I call to get them to wipe this info out and I am tired of getting ** calls. Well, here we are on day 3 'cause they have to have technical support do something or another, and as expected I got a call for ** today at lunch!

I am dissatisfied with OnStar service because I called this month, May 2015, if my billing date could be changed from May 11 to May 15. I was told by a male rep that it could be changed but not till next month. However, the billing date was changed the same month from May 11, 2015 to May 15, 2015. The billing date changed was a good thing. But since the date was changed, I had to pay $21.98 difference on May 15. I was not happy with the idea that my billing amount for the month was higher because I wanted the date changed.

I had my Credit Card billed by OnStar. I never signed up or want their service. How did they get my Credit Card number? That is scary. OnStar could somehow get my card number without me giving it to them. My only contact with them has been a call from them and I told refused their service. OnStar committed fraud by somehow obtaining my Card number.

Had tire blowout with possible suspension issues and called OnStar for towing to local dealership. Called about 11:20 am and was told it would be between 5-70 minutes. When that time passed, I called again and was told it would be another 30 minutes. Turned out to be over 2 1/2 hrs.

First, the Virtual Advisor falls below any expectation. Every request is questioned for confirmation, giving me the impression of a problem in my English pronunciation, so I tried the Spanish (Mexican?) configuration, only to find its performance is equally terrible. It takes me longer to place a route request (if I'm even able to do so) than to get to the place. I called a few times to report unsatisfactory performance on the Infotainment console. I've been misrouted to different technical support departments, which will either not have an immediate answer (and require you to contact them when the problem arises) or try to explain you why you should accept that the first song in your smartphone will begin playing automatically every time you connect it to the USB port.

I am amazed that after 5 years as a subscriber these people have invalidated my online account username! I tried to sign in, was unable as it says "username is invalid"! I press the button saying "forgot username", and lo and behold it comes back with the same exact username I have been inputting. I have emailed, contacted OnStar on Facebook, and they all say the same thing, call customer service. I have not had good experiences with calling any customer service as they are manned with people who barely speak English and have to place you on hold for countless hours and then can't fix what you need them to anyway! In reading many of the problems, I will write and cancel my OnStar service!

My car was stolen on Saturday. When I called them this morning which is Monday, they have no track on my vehicle whatsoever. When I asked the man how is it possible for them to incapacitate OnStar, his reply was, "I don't know. I'm not a thief". Really? I've lost a $70,000 vehicle that was completely paid for along with paying for OnStar every month and that's the crappy unprofessional response I got? Never again.

4/29/15 called OnStar for service - 3 month trial. Ended up "trying" to sign up for phone. Spent 25 min on line with OnStar had to leave the car - OnStar customer don't give a damn. Had all my information credit card etc. 4/30/15 tried to use phone - I did not get service. What I got was a recording "All advisers are busy please hold." This happened when I initially tried the phone and when I tried to use the directions, which I supposedly have I got the same recording and waited over 10 min. each time. I called into the phone and directions then was switched to someone else - that's when I gave up.

I bought a 2015 Corvette which came with OnStar. I love the car, but the OnStar isn't worth anything. I tried calling for directions and kept being put on hold. The destination we were trying to find, was about 45 minutes away. The operator never did come up with any help and we used google maps on our smartphone to get the correct directions. The next day, we wanted to go home and the Navigation system wanted us to go over 100 miles in the wrong direction, and take 1 1/2 hours longer to get to our destination. GM's navigation system doesn't work (it never worked in my 2005 Corvette either). If you do not know how to get to your destination, it will get you lost. To be fair, when I cancelled the OnStar service, they promptly refund the money onto my credit card. I think it is way overpriced for the value. I do not miss it at all.

I discontinued my OnStar service approximately two years ago when I realized that I really did not use their service and that it was an unwarranted monthly expense. Two days ago my Silverado was parked in my driveway, not running, when the built in phone system from OnStar started ringing. A few minutes later I tried to start my truck and it was completely dead. I started going through the message center and it told me to service the theft deterrent system. I pushed the OnStar button and finally got them on the line. I told them that they had just dialed into my OnStar phone system and disabled my vehicle through the theft deterrent system.

I haven't purchased a new GMC truck because the dealer told me I couldn't order one without OnStar or internet. I don't want this in my truck should I buy one and also don't want to disable it. Onstar is an add-on and the truck doesn't need it to run from what I have read about it. So the question of the day is: Why is GM forcing their customers to have something they don't want? They are losing customers, everyone I know didn't buy a GM vehicle due to OnStar tracking your every move or telling you when it's time for service. For those who think this way, NO, I am not doing anything illegal but still want my privacy!

I purchase a Chevy suv. I think that hands free should be free, because I'm already paying for phone service and it's turning my calls down. Just because they want to charge for it. I don't care that they charge for other services; but hands free I don't think so. That's why Bluetooth it's for. Thank you hopefully they stop charging for hands free calling.

I would give this service no stars but one star is Minimum they will accept. My vehicle became stuck in sand close to Page AZ. When I hit the on star button I got the Onstar agent who passed me on to a third party "Chevrolet Roadside Assistance". The OnStar advisor did not stay on the line to make sure my emergency was taken care of as she should have done.

I applied for the 3 month free trial. I never received a letter in the mail and I check my mail at least every other day. They can't expect people to check their spam mail because I don't. Why don't they call people on the Onstar while they are in the car and ask them? Our trial ended in February. When the payment didn't go through, they took it upon themselves to take my money a month later. I even told the lady that all I wanted was the trial and that was all. I don't like calling after a few months, that is why I tell them ahead of time. Out of the $75+ dollars they took, I am only getting $28 and some change. I believe regardless, after the free trial is over it should automatically stop.

I received a free trial with onstar when I purchased my new vehicle in June (about 9 months ago). I told onstar I do not want to purchase this, but they insisted I complete the free trial (although I said no). So after persuading me to sign up for free trial they asked for my credit card info. I said "no thank you, I DO NOT want to purchase this." They said "no it's just a free trial and In case you decide later down the road to purchase this we have your info." That was that. I looked at my credit card info today (4 months after my free trial ended) and noticed I have been charged 4 months for onstar of $45 a month. I called nicely and asked what is happening? They said I was suppose to call and cancel after free trial ended. Nobody told me this!!! They will not refund my money, (they will only refund 60 days.. Woohoo big deal). I had not used my credit card in a while so that is why I just noticed the charges now!

I just received a letter from OnStar headlined "save 17% on a whole new level of guidance." In fact, as one reads on one discovers that my $29.95 monthly charge will be increased 17% automatically in a couple months unless I take the initiative to contact them. The new $34.95 monthly fee includes new services I don't want. This is appalling business practice and reflects an ethical stance with which I'm unwilling to be associated.

We cancelled our Onstar account over a year ago and they were still charging our Visa, even though they didn't have the right expiry date for the card. They would not reimburse us more than two months.

On 3/11/15 I contacted OnStar roadside assistance. I waited an hour and a half. I was informed their service is only good for one time in six months. I gave my credit card and was charged $69.99 plus another $1.00 to have them assist me with my vehicle. 4 hours past with numerous calls to them to advise no one came out. I was told they could not get a company to answer phone and could not get anyone out to help me. By that time I called a friend who rescued me and brought me home having to leave my car at 11 PM at night. I walked in my house and received a call from roadside assist that they would send police after 4 hours of waiting. I explained I was now finally home and no longer with my vehicle and I would follow up the following day.

I have been a customer of OnStar for several years but cancelled the service because they keep raising rates. This is abusive behavior of loyal customers and I will just use my cell phone in case of an emergency. They say they have promotional rates but they raise the prices as soon as the so called promotion is over, and now even the promotional rate is outrageous! GOOD BYE ONSTAR!

I guess if you lack common sense then you are running Onstar. It is the most pointless useless thing ever. Nothing OnStar offers you can't do yourself better with a mobile phone and GPS, including locating the vehicle. Onstar will go bust very soon I have no doubt. Possibly it will be offered as a free service by manufacturers. Then you have that ridiculous Sirius FM radio...omg what a joke. The sound quality is enough to make you sick!

On 04/29/14 I was in a accident. I was T-boned in a intersection. The air bags deployed and onstar came on the line, told me I was in a accident that my airbags deployed and they was sending help to me in Indiana... Indiana??? I said I'm in Michigan (I was in Indiana 9 months prior). The people who stopped to help me had to tell onstar where I was. I paid how much a month... too much. Onstar gives you false sense of security. I called Onstar to complain and no one cared. They offered me 2 months free. I don't have a car. With all the recalls and faulty parts in GM cars I believe that Onstar has issues. I told Onstar they need to check into that and maybe do recalls. I called GM, they could care less. Do not spend your money on Onstar.

This is my second time going through OnStar for service and the second time is worse than the first!!!! It takes hours to get service through the tow truck and it's simply pointless after you have wasted your entire day. You're better off calling a side towing company. I'm canceling immediately and will be sure to tell others. Steer clear. The frustration is real right now!!!! Advantage Towing is horrible. I'm guessing this is who they are going through or one of their contractors!!!! Pay out of pocket. Save yourself the headache and the frustration!!!! A entire day just gone and no one have any regards!!!! I am overly pissed right now!!!!

OnStar charged my credit card without my permission or any notification for 4 months. I noticed the charge on my account for this month. Called them and they would only refund half the charges. This is a very shady way to operate a business. They got my credit card number when I opened my account when I purchased a 2014 Chevy Silverado. They charged me a 2 or 3 dollars for a phone service that I could use through the OnStar in my truck.

Got my first Chevy (Volt) (and probably the last). OnStar activated couple of days after- so far so good. The application on Android is not great at the time, but usable for few functions. Few weeks later, updated app came, and was better. About a week after my access was blocked. I called tech support, and the answer was "Sorry, but you don't have an account with us. Did you just got the car?" "Yes, if a month ago considered JUST". Transferred me a few times and a rep helped, and got me a new account.

I was in a chain reaction/multi-vehicle car wreck in a white out blizzard. OnStar came on while the crashing was still going on. The 2 OnStar reps asked if the location they had me in was correct and "was I all right". I assured them I was, but the accident was still happening and I was too busy to talk. They kept asking me questions. One girl was saying another girl was telling her to ask me about other crash victims, and if help was there, and they couldn't hear me saying I was busy. I had to tell them to shut up so I could hear if cars were still crashing.

I called ONSTAR to check on my services because when I asked for directions this morning, I was told I only have the safety plan. I have always had the navigation plan as well. I spoke to three different representatives who all sounded the same but had different voices. They raised my rate to 28.90 per month and told me that was a discount from the regular rate of 34.95. (I was paying 18.00.) I received no written information about rate increases.

So we get a "free trial'. We never agreed to pay anything... We cancel before (I repeat, before) the free trial expired. They then bill us anyways and take funds from our bank without authorization! We call and give them the cancellation confirmation. This was only after trying to get through the first operator (who is reading from a script and would not listen). We had to cut her off. Once she finally listens she tries to sell us a plan anyways at 14.95... We are then put on hold for 20 minutes... The 2nd operator confirms it was cancelled and yes they did take funds without any authorization... $54 dollars. He then goes on to try to get us to buy it anyways... again. To his credit he said he was sorry. So explain why did they take the funds? No explanation... There was never authorization to take funds. FYI, that is illegal!

I want to know that my trucks right where I parked it. So I set up alerts to my cell phone and email for every half hour to me know where my truck is at. But I get locations around the corner or across town 10% of the time. This has caused a few fights with family members too who have gotten in trouble for not being where they should be. Customer service is really awful when you are fixing account info via the 'push of your onstar button.' I had to change email address on file and next time I noticed it not changed and they charged me twice for minutes for the trucks phone.

OnStar and navigation failed on our new 2015 Cadillac SRX 28 days after the car was delivered. The car has about 1000 miles on it. The OnStar "module" is inoperative according to the dealer. Our repair technician told us that the part is "back ordered" because of the number of units that have failed, although he says that sometimes the parts come more quickly than expected. Our 2015 SRX was a GM lemon law replacement for a new 2014 we had owned that was declared "unrepairable" by GM due to a complete failure of the adaptive cruise module. Be very wary of GM's technology claims. They have serious quality and customer relations problems.

I very seldom use my hands free calling feature, I have saved this feature for emergency situations. I make a call, and see displayed that I have 23 minutes remaining. I had recently received the monthly diagnostic report upon which there were nearly 300 minutes remaining. I called on Onstar phone, talked, on hold, talked, on hold, then a supervisor, on hold, another supervisor. Finally I was advised very rudely that I had only purchased minutes 3 times and their number was correct. I have had this service, and paid for it since early 2009. Very rude and nobody cares. Still not resolved, can't email and I refuse to talk (or rather, listen to) any more to people who are rude, money grubbing, crooks who cannot read or understand my language (English) and must not be able to comprehend what appears in payment history on their screens.

Got the trial service with vehicle purchase. Some of the services equate to insurance in some ways which we debated the value while trying out. After couple 3 months suddenly could not log into my account on the web site. OnStar customer service had me change my password couple of times which did not work. The last call it was suggested I change my web browser to Chrome. I am currently using the latest browser for Internet Explorer, never mind that it did not work with any browser.

The remote start app fails at least 9 out of 10 tries. The newest version (downloaded Feb 2015). The previous version was very slow and failed at least half the time it was used.

For about a month now I haven't been able to log on to remotlink. Keep tell me someone from tech. service will contact me. "Nothing yet."

After a whopping 750 miles, our 2015 Buick LaCrosse's overhyped Onstar system is out of commission. After getting is lost in Manhattan on more than one occasion, they system stopped working altogether. We took it to the dealer and were told it would be 4-6 weeks until we get a new unit. They gave us a loaner (another Lacrosse) and after one day we have a "service parking brake" light flashing and only the front left speaker is operational. So much for that awesome sound system. This is the first American car I have ever purchased, and will certainly be the last. What a mess!

On December 9th 2014, I was taking my mother who is 84 years old from Colorado Springs Co to Greer SC when we started getting a flat tire. We pulled off the highway to an on ramp with no idea at the time where we were. I contacted OnStar after trying to pump up my tire with an air compressor. Unfortunately I did not have my car turned on so my battery died. After an hour or more of waiting I called them back to tell him our location as the sheriff had pulled over to tell us where we were. We still waited for over 3 hours after telling them our location. Luckily a Good Samaritan pulled over and gave us a jump and aired up our tire. When we were getting ready to leave the OnStar help that they called were still an hour away & never showed up!

I was told I can be towed anywhere up to 25 miles. I then was told I had to go to a Chevy dealer. I was told the wrong thing so many time that the customer Service was ridiculous. I feel I was mislead even by the managers and they gave wrong info too.

Over the past 4 months I've been experimenting with OnStar. The GPS is not nearly as accurate as Google Maps. In comparison, it takes more circuitous routes and is less accurate. Out of the 5 times I called OnStar for directions, they only found the location I wanted twice. 2/5. Chevy "MyLink" doesn't provide a base map for directions, just arrows. Overall, I'm unimpressed with this service and I won't be spending the money after our free trial expires. OnStar is truly antiquated.

I had just bought a car that had the OnStar service. My sales rep told me to go ahead and contact them via the button in the car and make sure it's activated. I was on my way to meet friends for dinner so I had very little time. When I called, the rep said the service had been activated. That's all I needed to hear. I said thank you and went to hang up by pushing the button. The rep interrupted me and asked if he could pose a few questions. He said it would take about 10 min. Since I didn't have ten minutes, I told him I just didn't have the time at that moment. I knew if I waited, and didn't hang up right away, I would get a delay and possibly hear whatever he said so I waited. Sure enough, the next thing out of this mouth was "What the **!" Very unprofessional, crude, and clear he should not be in that line of work. The ** industry comes to mind.

Onstar is junk. Directions didn't work, had me lost in the middle of nowhere. Kept saying I have left the planned route but it was a straight road, no turns - Make a U-turn when it is legal and safe to do so.

I purchased a new 2015 Buick Lacrosse and have had it 3 weeks and the Onstar has not worked from day one. Then the navigation system stop working after 6 days. Took it to the dealer, they said it was commutations module, needed replacement. After talking to the engineers, the module came in and off to dealer again. After leaving it with them all day, they call me and say it still is not fixed. They called the engineers again. They think the programming went bad for the module so they ordered another. I am not having a very good feeling about this being fixed anytime soon. I will post about this after the second module comes in.

Late update but this item was resolved with returning my funds. It took quite a bit of work on my part for the company to resolve this issue.

Purchased a 2012 Chevrolet Malibu that had OnStar installed. Downloaded the Android app to my Samsung Note 3 (cellphone) & Apple iPad Air. After working for about a week, the icons on the phone no longer show fuel levels, oil life, fuel left & fuel range. The app on the iPad does not show "Dashboard" like on the Android app. I can lock/unlock my car via the iPad much faster (reception?) than with the phone. Most of the time I get a message that the phone cannot connect with the car & to retry later. Also, get a message to contact OnStar should problems persist.

Call center for US accounts located in The Philippines. Very disappointing and disconcerting. What if we had an emergency? Would anyone be awake in Manila?

I bought a car with OnStar because I was in a bad wreck. Well guess what, I thought OnStar was the ** but no. They said no it had to be updated. Wtf, I'm disgusted. It has to be a new car I have to pay for it to be updated.

I purchased my car on Dec of 2013 and it came with a complimentary 6-months trial. On the day of the purchase I talked to an OnStar representative who requested my credit card information. I did not want to provide it, but the person I talked to ensured me that my credit card would not be charged after the free trial without me renewing the contract. I never received a letter from OnStar informing of a renewal. Today I realized that OnStar has been charging my card since June 2014 without my authorization. I called OnStar and the representative informed me that I had been lied when told that the service would not renew automatically. She cancelled my contract and apologized for the inconvenience, but did not making things right by issuing a refund. This is very unethical and I wish consumer's rights would be protected against these companies doing whatever they want.

I am very dissatisfied with the recent changes being made to the Onstar units. My car isn't even 1 year old and I am now being told unless I upgrade at my own cost I will no longer have service!! Shame on you Onstar for not serving your customers! You don't value the Canadian subscriber base and now by doing this you are going to literally have to rebuild from the ground up. You expect that in a GM Vehicle that also had the recall where my vehicle was not drivable for 3 months that I feel it's fair for me to pay for an upgrade that you can't even come up with a figure for?! Where is your customer service hat? Do you truly understand business and care about your customers?? You seen the struggle that GM went through and is still going through, now you're doing this upgrade and you're expecting your customers pay for it. You should be grateful there are people still buying GM vehicles. I am a brand new car owner...and now Onstar is being deactivated by mid 2015 if I don't upgrade. Well, I guess I better look at just trading in because clearly I made the wrong decision with GM and ONSTAR.

Purchased a new vehicle and was told there was free on-star service with no automatic renewal. Received an email stating that I signed up for automatic renewal at $32/month and they will start billing me. I wrote them informing them of their error, yet they replied telling me I have to call billing services to straighten out THEIR mistake. This appears to be a scam by On-Star to automatically renew customers who did not sign up for auto-renewal, then make it very difficult for the customer to cancel. Looking forward to taking this to the BBB when they bill me on January. Enough complaints and their bad rating will forced them to stop this practice.

Kat in Customer Service should find other employment. She didn't know how to handle my complaint (a rate increase that I was not made aware of). I spent 10 minutes on hold, hung up and called back. Spoke with Marissa in customer service who gave me "a better offer" but refused to refund the overage; asked for her supervisor. Spoke with Corena in "Customer Loyalty" and trust me, she should not be in that dept. In order to keep customers there should be some hint from the employee that the customer matters. After she also refused to make things right I cancelled my account. She could've cared less whether I were a customer or not. This is the 2nd time I've tried ONSTAR and will be the last. I received my refund from a 4th level (3rd level supervisor) after spending 48 minutes on the phone. Good luck ONSTAR employees, if your company continues to treat people like this you'll be out of work soon. I wish I could give 0 stars.

When you purchase a new vehicle with GM you get Onstar. Then you purchase minutes, which we did. In the last 6 years we have purchased 5 new GM vehicles with Onstar and purchased minutes in case of emergency. The last vehicle, we purchased 300 (the special deal) minutes. Sold the vehicle three days ago and asked for a refund of for the minutes. Was told I lost the minutes because it had been over a year. After going to the mgr, was told "you can have them back." Told them, "I sold the vehicle but please transfer the 300 min to the other GM vehicle with Onstar". "Cannot do that," I was told. So much for Onstar and GM vehicles for me. Such BS. They stole my money!

Onstar automatically on in my vehicle even though I never authorized the service and now I have to pay my dealer to figure out the software in my car to stop the Onstar prompt. When I called Onstar, the CS rep was rude, useless and hung up on me. Will NEVER use this service. I'll stick with the dealer authorized service and AAA. Onstar is a joke and a scam. Do NOT use this service.

I was leasing a vehicle. I paid last year for a year subscription with a card whose expiration was this year. I decided not to renew this year as my lease is up soon. OnStar started charging me monthly without my authorization or without having the correct expiration date from my card. The OnStar rep I complained to said they would not refund the charge, even though they could see I was not using the service, but they would stop charging me. OnStar has terminated my service but continues to bill me monthly. The Bank says they cannot stop them from forcing the charges but will continue to help me with these fraudulent unauthorized charges.

A year ago, I leased a 2013 Chevy Cruze. The dealer advised me I was authorized a free 6-month trial subscription to OnStar. We realized recently, long after the 6 months had lapsed, that they (OnStar) were still withdrawing $32 /month from our Discover account. Discover will credit us for only 2 months. Upon calling OnStar, they alleged we were duly advised of the opportunity for cancellation in an emailed advisory that we should have received in January or February. As some auto preset in my email client identified all OnStar messages as Spam. I have managed to recover them all and have scoured every OnStar email I received, no such advisory - duly or other - is mentioned anywhere.

I hit a pothole on a very busy highway and called OnStar to get some help. I had just purchased 2 tires from Belle for the same issue and needed to get to them so I could see if it was under warranty, and they refused saying they could only tow to a dealer. I was also told I would have to pay for the tow which I agreed to even though I didn't think that was fair. I sit on the highway and off ramp for 12 hours before a tow truck arrived. I was still charged for the tow and I never got an apology or anything. I cancelled them and I would be very wary of the safe and sound plan.

From Ontario, driving in USA, lost turn by turn. Apparently moving to AT&T uses 4G network and not compatible with Canadian 2G system. Major problem. Debating getting another Caddy or moving to Lincoln. Please fix it!!

Do not use OnStar. After unsubscribing 2 months ago on my car I found out that OnStar had been billing me on my son's car without any authorization for the past 9 months. When I asked for credit they told me they could only give me two months and my claim needed to be brought up to the company. By the way, my son never uses OnStar so he has had no idea that this account was activated.

I recently purchased a used 2011 Cadillac CTS and was given 3 free months of OnStar service. At the end of three months I believed that the service was over and was not contacted by anyone from OnStar via phone or email to renew or change service. To my surprise I started getting overdraft notices from my bank and after reviewing my account it seems OnStar decided they would steal $29.90 from my account. This happened for two months without my knowledge.

I have had OnStar on my 2013 Equinox since it was new (over a year). I would call for directions and request a specific route and get the opposite, but still I kept paying them. A couple of weeks ago I called early in the morning and got directions.. Four hours later I called for directions back and was told my account was inactive.. After arguing with the adviser I passed my exit and told her not to worry about it. Five mins later I called back to ask why my account was inactive because I had a debit card on file. I was told by the adviser that my account was not inactive and he didn't know why someone would tell me this because I have it until it automatically renews on the 18th.

I just had my first occasion to use my OnStar service and I have now canceled it. If this is an example of the service they provide as far as I am concerned it is worthless. When I purchased my new car, I subscribed and have been with OnStar almost a year. I called them this morning because my car would not crank and since it is a keyless entry, I could not get into the car to pop the hood or anything else.

I had always thought that OnStar could unlock your car at any time. Well, there's a hitch. I left my car at a friend's house so I could pick up my truck for the weekend as my daughter had been driving my truck for a few days. I locked my keys inside the car (2005 CTS) so as not to bother anyone in the house when I came to pick up my car. So on Sunday night, I drove the 45 minutes (one way) to pick up my CTS that I had left on the previous Friday afternoon. When I called OnStar to unlock my car, they said they couldn't unlock it because the car had not been started/driven for the past 48 hours and was now in "sleep mode" and wouldn't respond to their remote signal. They said they would call a "lock out" service for me. Needless to say, I was VERY disappointed in learning of this at the time. In fairness, OnStar/GM may have written this into their instructions/guide, but I believe this to be a major flaw in the system and OnStar offering. I'd love to hear if anyone has had a similar situation. OR - is there a "fix" to override the "sleep mode"?

I've been a customer of OnStar since 2003 when I rec'd free trial offer. I've used many of their services over the years. However, 8/16/14 made me realize their attitude of customer service seems like a scam. Retiring and looking to cut costs, called to cancel the $19.95/mo. road service/safe and sound. We took out an AAA plan for my wife and I for $89/year, much better deal. So, when I canceled they offered me a safe and sound for $14.99/mo. for 6 months - turned it down. CS told me all the advantages of ONSTAR but AAA was better for me.

I use OnStar for everything, even in town, but since March when I went down to PA , I had no service. Am going to TN next month and asked if I'd have a problem and they said yes. For some reason, I can't get service or turn by turn service. Never got a real answer for it failing, while down in the states. I have used ONSTAR for outta province for 5 years. Now I'm still paying same amount for service and can't use it when I need it the most. What is reason I can't get same service down there that I get up here? Why, when I used to have no problem.

I sold my vehicle and called OnStar to cancel. Six months later, I noticed payments still going out. My fault that I did not keep record of the call. They provided none at the time. They offered 3 months refund after serious complaint. I simply will never use them again. The defense against irresponsible companies is to never purchase from them again, and recommend to your friends that they do not either.

I have OnStar on my H3. I agreed to accept a promotion for phone mins. I called back to cancel, Nov of 2012, and the rep ask if I wanted to participate in some other service. I said yes, if it's free. She didn't say to call back to cancel it. I rec'd a call on OnStar to update my acct mos later, end of July, 14. When I called back, long story short, I found out they had charged my card 500.00, 29.00 a mo. After a dozen calls, they refunded 2 mos. Granted, my wife didn't catch the charges. But, I didn't want the service, didn't need it, and didn't know I even had it. They claimed too bad, I agreed to it someplace. 400.00 out the window! OnStar is despicable. I recommend that people run to get away from them.

I just noticed I have been paying for both (auto Credit Card). I called and was told that I should have notified them of the selling date of the STS. They were willing to give me three months of the extra payments back. I figure they owe me 60 months.

This company has been charging me for 6 months. I was talked into getting OnStar by the rep while trying to figure out a problem with my truck only for him to tell me, "I can't help you with that." I told him to cancel the subscription and thought that was it. I thought it was over, but come to find out they are still charging me. The supervisor told me that, "We cannot activate and cancel a subscription in the same call" and he was only authorized to refund me 2 months. So basically, they stole 4 months of payments from me. Never Never Never get OnStar. They are a bunch of criminals.

My radio had stopped working and I did not have the money to fix it so I called OnStar to cancel. They told me in case I got the money fixed, they would give me a trial of emergency use only, I believe it was for 3 months. I forget and was charged a month on my charge card and I called and canceled even the ER part on May 16. At that time, I was told it was deactivated and there would be no more charges. Then the next month, there was another charge. I called the company and they said that charge was for May 19-June 17 and was already charged before I cancelled. I protested and told them about the last call and it was a lie what they had told me before. I kept asking where I could send an appeal and the young lady kept telling me that there was no reason to appeal. I then asked for a supervisor or at the very least a way I could appeal and she had the nerve just to HANG UP ON ME. No goodbye, no calm down and we will see what we can do, or just a moment we will let you talk to my supervisor, just a click and then a dial tone. This made me madder than the incorrect billing.

I think I have you all "beat". And by beating your stories I am entirely losing. On two occasions this February, my 2010 GMC Acadia with 78K kms (at the time) started itself. Yes. You read correctly. After suffering through years and years of problems with my Acadia, killing batteries (as of today the 5th battery is in it, four years old and 83K kms on it - yes, five batteries) and listening to the dealership blame my radar detector, the passenger side heated seat and now relentlessly the after factory command start. Note: battery was dying in 32 degree summers before we even owned an after factory command start but the dealer doesn't want to listen to that. So the dealer forces us to remove the brains of the after factory command start and render that $1K piece of wonderfulness entirely useless (we live in Alberta and are at a hockey rink a min. of 7 times a week and rather love/enjoy/love this expensive and awesome command start) and placate us by giving us 2 free years of Onstar and installed the Onstar remote link car start app on my iPhone.