OnStar Reviews

Tonight I had an accident where another vehicle rear ended my truck while I was stopped at a red light. Emergency services were immediately activated by the accident and the OnStar woman immediately contacted the police. I was very impressed with how I didn't have to do anything except wait in my vehicle for help to arrive. It made it easy to focus on making sure everyone was ok and helped arrive in less than five minutes. This service is worth the cost. Thank you OnStar team.

I’ve continued using OnStar for the Wi-Fi service, but their billing practices and customer support have been a nightmare. Since December 2024, I’ve been charged twice a month on two separate credit cards. I did not notice the double billing until early June 2025. Despite multiple calls and submitting the requested billing statements, the issue remains unresolved. I was told one of the cards would be canceled and the duplicate charges investigated. Yet in July 2025, I'm still being double-billed. Each time I call, I’m asked to re-explain everything—even though there’s a case number and all documentation has already been sent. Their lack of coordination, accountability, and urgency is beyond frustrating. At this point, the burden of resolving their mistake seems to have fallen entirely on me. OnStar: one star, and that’s being generous.

If you can give zero stars I would. They have the worst customer service I have EVER seen in my entire life. They owe me 30p$ from charges they kept charging even after I cancelled. They said they’re refunding me multiple times but keep not refunding me. They tell me a new story every time and if I ask for a supervisor they say one isn’t available and that they’ll call me back but never do. I wouldn’t use this company again if I got paid to! They’re literally the worst.

I bought a 2025 Chevrolet Equinox RS; when I picked up the vehicle the salesman handed me off to the OnStar concierge, and she strong armed me to sign up for the free trial. I asked her during the process if I would get a notification either through email or mail to notify me when the trial has ended; she replied “yes” confirming I would. I never got a notification, and was charged for 5 months. I spoke to a gentleman from the billing department, and he was implying that I was lying, and wasn’t very pleasant. He told me they would review the call, and if what I was saying were true the money would be refunded. Long story short I didn’t hear back, and had to call again to have them do the process over. I got an email today stating that regardless I am denied. This is very unfair, and I do not recommend Onstar; beware!

OnStar sucks. I totaled my Silverado. I called in canceled the service but for some reason I keeped getting charged for 42 months and now they won't refund my money. Never again ever. All I'm asking for is what's mine.

I received an email saying “4 months on us” and when I called to set up the plan, surprise: you have to actually pay wifi. Bullshit. Just to trick you into paying something. Nothing’s for free but lies.

The services never worked as advertised, if you could even get them to work. I have the service to be useless. When I called to cancel before the trial was over, they shut it off immediately. I still had almost two weeks left on the trial. The WiFi was so slow as to be unusable. This left most other functions inoperable. A spare key and AAA are all you need.

After realizing I had a flat tire I called OnStar, might as well use the Services I have been paying for. My boss picked me up and I left the car at a secure location. After my car was taken to have the repairs done my vehicle was damaged. I notified OnStar of the damages done to my car and they shoved me off to another company who handles towing. After six weeks the company responsible for towing says they did not damage my vehicle and would not pay for the repairs. OnStar denies and responsibility to my vehicle. OnStar connected me to the towing company who damaged my vehicle, yet they claim no responsibility. Your credit card company gets you a tow truck as a perk. You do not need to pay extra for stuff you already have. Your anti theft device protects your auto more than OnStar. If you like throwing your money away buy OnStar, or better yet donate to the poor who can really use it.

This is rip-off. Once a week, at least had problem with app. And just I have base access (remote access). Every few months need to log in to account. For inconvenience, offer me full service for month. Then after month, cut me off. Reach out to them and end up for Sam as…ho… that do not want to help me out. Too problematic and expensive.

The absolutely WORST service I've ever encountered in my 50+ years. Bought my vehicle in 2024. Was supposed to get a trial for a month and then I would pay for service. The service worked until the trial was over and then ever again. After more than 100 calls to their customer service department, they've done nothing to fix the connectivity issue. Their "executive relations' is a joke. No one in the company knows what anyone else is doing. And no one knows how the system works. You're better off with an emergency flare and some bubble gum if you ever need actual help.

Just happened to check my CC and found Onstar had increased my rate 50% over the last two months. When I contacted them, the reply was "oh we don't have that plan any longer", well that's to bad, whatever happened to customer service? No refund, no notification that the plan had been dropped. Her only reply, don't have that plan any longer. Bottom line I canceled it immediately. What has happened in this country that companies like this think they can run roughshod over their customers? I will answer that, they don't give a plug nickel about their customers. Worst of all its a terrible service, you never know how long it will take to get someone on the line to give you directions. I encourage no one to use this shoddy service, sorry, it's not really a service.!!! The Better Business needs to look long and hard at ONSTAR!!!

Was being charged two separate transactions each month. $15 and $25 at different dates each month. Wasn't making any sense, it's like they couldn't make up their mind what my monthly rate should be. I tried calling several times asking why, and never really got a consistent answer. Finally on the last call I found out that despite paying $40 a month for unknown services, it did not include any access to emergency services. Seriously? At that point I was done. Never again!!! Imagine paying $40 a month driving around thinking that "Well at least I know they will be there in an emergency." Nope!!!

I have have had an On Star subscription for several years. Over the past 2-3 months I have pretty much had no service when requested of On Star For driving directions the call would rotate back and forth in an automated system numerous times and then finally send me to a live representative to no avail. All calls resulted in no directions. After contacting the technical department on numerous occasions which were fruitless calls, I finally contacted customer service. The representative apologized for the poor service and offered me a month of free service.

Should be minus five. I have it trial for now. All they do is refer you to dealership or ask stupid questions about nothing. Always a foreigner. I have free 911 and GPS on cell phone. I don't see a need for OnStar so I guess GM can sell their vehicles to the foreign countries they love and think are so important.

Had a car accident after 2 weeks of driving the car, I requested the services via Onstar install on the car. The services Supposedly to be working at all times, called them. Never got an answer, after many times of trying I gave up, luckily I was able to contact someone with the help of people driving by. I’ll never get this ripped off Onstar service again! Went to the dealership & they just ignored me, also acted like nothing happened. Requested for an inspection since it was a brand new car & they were trying to charge me for services, when it was supposed to be covered 😂🤦🏻‍♂️.

I messaged through the chat and an agent by the name of Rick was incredibly rude and dismissive right after I told him the issue I was having. He sent a rude message at the end when I asked to be transferred to someone else, then left the conversation before I could even reply.

Poor service and poor customer service. Great concept, yet if you are not in cell service, it will not work. When you do get someone, the broken English makes it hard to understand and last, I refuse to spend any money to a company who sells and bases customer service on lies. I canceled service only to be charged again for service, then I'm being lectured on my billing and how I have to continue to pay for a service I don't have.

I just purchased a Chevy truck a month ago. Now there are things that aren’t working. Minor things that I know of. I was on the phone for 40 minutes and they couldn’t solve the problem. It had to be escalated. Now the problem is intermittent and each time I get on the phone with them, I’m on hold for 20 minutes before I have to hang up because I have another commitment. It’s horrible when they can’t figure out what’s wrong but won’t tell you the truth. They just put you back in the carousel over and over.

If you have Onstar, you will NEVER be able to cancel the monthly withdrawal from your card or account. You can check out, but you can Never Leave this membership. I have had to call every month for the last 4 months to reverse charges. We canceled the service when we sold the vehicle. I am now going to cancel the card and change the bank account that is authorized for these charges. My bank told me it is the only way to get this company to stop charging us every month. SO annoying. This has been going on since March.

I had an issue with my Chevy Impala, OnStar jumped right into action, they had a few problems but stayed on point. To the onstar advisors thank you, the driver came over and started the car and found out the problem, just a heads up, the problem did not show up on my chevy app, let's work on that, thank you again.

Customer service is not helpful. I have been trying to cancel data/wifi service for 7 months and every month they say it's canceled and I should be getting a refund. 7 months later, no refund and still charging. Oh but they did stop the service but just keep charging me.

2022 Silverado LTZ and am having to replace Onstar module for 2nd time. No EYA on replacement. Replaced it the first time 15 months ago. Apparently this quite common after reading others experiences. GM won't credit account for time I am without.

On numerous occasions we have lost the use of the turn-by-turn directions. You have to pull over, shut the vehicle off. Open the door, wait 5 mins. Then turn car back on and hope it works. Last time I had to call them and they couldn't get it to work either. They had me download the GPS maps (which took time). I finally switched to my phone Google Map. I'd call my insurance company for a tow since I pay for it already.

By far the worst to deal with ever… I purchased an electric vehicle and developed a flat tire. Called ONSTAR for roadside assistance..it took over 8 hours for them to get me a tow truck to my location..numerous calls to customer service reps and different times of when a tow truck would come my way. I got a flat around 2 pm and didn’t get assistance until 11:40 pm.

Horrible Experience. I just got a vehicle that was equipped with OnStar. I've never had onstar. So I sign up, get a month free and then another 2 months free for linking my debit card. The representative linked MY card to someone else's account and they charged me over $100 for this random persons services!. It's been a week and they have the audacity to tell me its going to take 30 days as they have to "investigate". They will not unlink my card or refund me. Had to get a new debit card as now mine is compromised. Stay away!

Terrible experience dealing with one of their agents. The rep was rude, cut me off multiple times, and ended the call abruptly. Charging $35/month for features that new cars already include — the least they could do is be polite to customers. Save your money and avoid this scam.

Don't do anything past the free service. 3 calls to get a refund. When I purchased my car, they never updated my address. Cancelled the service and then advised me they sent a check to the wrong address and would not refund the credit card I paid with stating they didn't see the credit card I paid with then proceed to tell me the number of the credit card. Now I have to wait 17 additional days for the refund. I would have verified the address if they advised me during the first call that they were sending a check. Terrible business practice.

The OnStar WiFi is pretty much useless. When we are in our vehicle, and request access to any website, it typically takes more than 3 minutes for the web page to open. Many times, the system simply “times out.” Geographic location seems to play no part in the poor performance.

My experience so far not favorable. They seem to have difficulty connecting you to someone that can answer a question. I have wifi for 3 years and thought why not add a couple of weather apps to be able to see where the storms are while driving. I had the weather channel on my last car and when I tried to find it I found it isn't supported anymore. Long story short OnStar couldn't tell me what app was supported and suggested I Google it. Thanks for nothing. I thought that's what I was paying you for. A few other questions have gone unanswered as well. They need to step their game up if they want to keep me.

I purchased a new Tahoe and the trial was supposed to be 3 months. Not even a week later they canceled our service because of some supposed update. They had to re make an account and now here I sit in my new vehicle with my freaking credit card on file but not service and my trial not even up yet. THIS SERVICE IS NOT RELIABLE AND SUCKS!!! DO BETTER ONSTAR!!!

We bought a new 2025 Chevy Equinox and had a 3 month free trial and just because we wouldn't give them a credit card they wouldn't let us have our free trial. I am very disappointed with Onstar. May if I got my free trial I would have decided to keep it.

I purchased a vehicle back in January. After the OnStar 30 day free trial ended, I subscribed for the full suite of offerings which included in vehicle internet so my grandchildren can stream shows on the back seat screens. I have spent countless hours over 2 months and more than 7 calls to OnStar and still do not have the system working. The message continues to tell me to contact OnStar to set up a subscription. The representatives who have tried to assist want to help, but lack the skills to resolve my issue. I am beyond frustrated and would love to cancel my service, but it was a big selling feature for us when we purchased the vehicle.

My plan expired in february with no reminder before it expired (unless it was going into spam)... I called 3 times in march to renew it, each time thinking it was done for another year. April 4th, I got an email saying my plan expired in march. For the 4th time, I have tried to renew it again... I cannot understand the incompetence in just trying to renew my basic assess plan that keeps me informed of my oil changes, low tires, etc. If I could do myself, I would be done with this company.

I called on 3/27/2025 to cancel my data plan that renews on 3/28/2025 and told it was taken care of. It was not, found it active today 03/31/2025 and they refuse to refund the $25 fee. I have contacted my card provider for a dispute. NEVER take their word that something has been canceled.

OnStar saved my life last Tuesday. I can’t remember any of the names of people that assisted me but I want to sincerely thank them all. I got lost in a city unfamiliar to me and OnStar assisted me to my final destination. A 30 minute trip took me 8 hours. I am an aging woman and was terrified.

I'm sorry, after purchasing a $67,000 truck, I should absolutely not buying required to be forced to pay for a date package in order to use my Google assistant. Talk about highway robbery. Every other vehicle I've owned has allowed me to use Google assistant via my cell phone data. Had I know this would be a thing, I never would have purchased. What a money grab.

Great service. You won't need it until you do. I'm glad my vehicle has OnStar. It's a peace of mind knowing you got help when and if you need it. Recommend onstar to all my friends. Thank you. Had a flat tire at work, locked myself out, called onstar and finished, they unlocked my car. Thank you onstar 🫠. That's 1 of the deers 🦌 I took home to eat.

When I purchased my 2022 GMC Sierra SLT I was very excited and felt confident that my vehicle would be secured with Onstar. However, my truck was stolen from my driveway and Onstar representative stated that they do not track your vehicle until a police report is made and the officer that completed the report employment is verified and then they will attempt to tracked the vehicle. Well after all of that wasted time has passed they never recover the vehicle. My vehicle was stolen at 241 am. Please don't waste your time with Onstar, protect your own vehicle with other means. When I spoke to the rep he sound like he was home in bed. Needless to say the vehicle was never recovered and the thiefs know exactly how to disarm Onstar on the vehicle.

Tried to cancel membership but keeps charging for last two months. Called each time and told they would credit my credit card, but hasn’t done it. Had to finally call my credit card to dispute the charges.

First of all I want to say I never wanted Onstar but the dealership asked me to set it up because it was free then it would cancel itself if I didn't want it. Ok cool whatever.... Well my aunt set it up and luckily for me my card got stolen because them jerks even after I told them to cancel my account still keep trying to take money from my card which never gets accepted because they have an old card but I'm tired of seeing it show up on my account that they keep trying to take money. They ain't got a penny from me and will not get a penny. Just know this company does not respect people's choices to not have the service. They act like some criminals trying to take money but they ain't getting my money and they haven't so don't let them try and steal your money.... Leah

Updated on 02/28/2025: Update on my review from two days ago. Here’s the abbreviated version of my first review. I was unable to control my brand new Chevy with OnStar through my phone. Spoke to 7 people including 2 supervisors and confirmed VIN number with all of them. Take the car to set service department of the dealer. The issue was they had the wrong VIN number. It took me having to speak to eight people at OnStar to figure this out. Horrible customer service.

I tried to contact OnStar. It took over 45 minutes waiting for someone to answer and left me on hold. Then I told him my problem that I could not use Bluetooth in. The guy was just reading from a Teleprompter and told me that I need to check and make sure my Bluetooth is on on my phone? Come on man. This is 2025. It came down to the OnStar technician told me I need to take my car in to the dealership to have them reprogram my vehicle! So I got off the phone and just did a reset factory reset on my computer on my 2024 GMC Denali And took a total of 15 minutes to reconnect everything and is working fine now! The OnStar technicians need a lot more training and need to get off reading a script off of a computer. Very disappointed in OnStar.

DO NOT use or pay for OnStar. They are useless. They left me on the side of the road for over 5 hours and never showed up. When I was finally able to get a hold of someone, they kept saying they can’t secure or find a tow truck yet. After 6 hours I asked if I sourced a local tow truck they would reimburse me and they said yes. I immediately called someone locally and they showed up within 30 minutes. Nevertheless to say, it’s been 2 months and I still haven’t received reimbursement, they don’t even answer my emails. Very disappointing and in my opinion, very dishonest!

On January 21, 2025 I activated my vehicle remote start through the online app. 10 minutes later I went out to my 2021 Silverado to find that my passenger front door glass had been broken out and there was glass on the ground and through out the interior of my vehicle. Personal items and tools had been stolen from my vehicle. I called the sheriff department, my auto insurance, and OnStar! OnStar told me that they had received notification that my factory alarm system had been activated, but they OnStar had not notified me of the break-in. They said they would investigate to determine why such a failure had occurred! This was over a month ago and I have called OnStar every week without fail and they never have responded back to me! If you are considering buying OnStar for this added security, based on my experience THINK TWICE!

If Onstar is any reflection on GMC vehicles, stay away! Their website is mixed in with GMC vehicles sales. Onstar website does not even give you your account number when logged in. Just to try and change a credit card number is beyond belief. Almost 20 minutes online to do so. My experience with Onstar will actually make me think twice about ever buying a GMC vehicle.

OnStar is, in short, a rapacious and anti consumer service bundled with GM cars for the purpose of fleecing customers of every penny they can get. It provides negative value to every GM vehicle in which it is installed. From the very beginning of owning a GM vehicle, the dealer is forced to have you call OnStar so they can try to convince you to enter your credit card details for an extra month of service. My dealer warned me not to accept any of this (even they know better). But if you do accept good luck convincing OnStar to remove your card from their records and stop charging you.

After waiting two hours for tire to be changed I called someone else. I was in a large town right off interstate. They first said they dispatched to the wrong city then they secondly said that they dispatched to the wrong street. I had given them my exact address where I was. I don’t know what the problem was, and I also kept getting hung up on. Every time they put me on hold it would hang up.

I have been waiting 4 hrs with a flat tire on alligator alley. Still no one here. Didn't know they use aaa providers. I fired aaa because of their previous response time and I was a customer of theirs for 30 plus years. So disappointed in Onstar.

I am so impressed with Keandra M at OnStar. The mechanics traced the problem to calls and GPS not working due to some settings with OnStar. She helped me go through some steps and troubleshoot some things. I used a landline to communicate and sat in my car with my cell phone so we Keandra could properly test things and settings. As well as show me how to do some things. She was very professional as well as polite.

This company is the worst coyive ever dealt with. I sold my vehicle a year ago and cancelled my account. Our accountant found out that Onstar has been charging our account. We called them again to stop charging our account. The hell was approximately $800 and refuse to cancel our account. They keep telling us it’s under review but in the meantime, they continue to charge us a month after month. How is this receiving legal? We finally had to call our credit card and tell them to block any further with jaws and we are gonna have to go legal to sue for all the money they owe us for taking out of our bank account without our consent for a service we have not even used in over a year! If you can say fraud, On Star is the poster child for it

I was getting charged by Onstar for a long time $16.92 a month for a vehicle I didn’t own. I spent countless hours on the phone with them trying to stop the charge and they just kept telling me the was nothing they can do without the vin # of the vehicle which I didn’t have because I never owned this vehicle. I asked them why is it I couldn’t just give them the credit card number that they were charging monthly and cancel it and they told me it doesn’t work that way… Absolutely terrible organization just a bunch of scammers not looking to help anyone out.

No updates to system so it’s not accurate. Associates located outside of country and they are not familiar with our locations or routes that have detours etc. I also get hang ups a lot. Please fix the system. Thanks

On November 20 I called OnStar because I noticed my credit card had been getting double charged for my service for 11 months. A refund case was submitted on that date. I was told 10 to 15 days to receive my refund. That was over a month and a half ago. Called OnStar again today to find out why I have not received my refund and they stated they had to escalate the case. Asked to speak with a supervisor or someone that could help me get my money back. And the person that was on the phone and refused to let me talk to anybody else. Please be aware and pay close attention to what OnStar is charging you as it seems to be impossible to get your money back.

Good morning OnStar! Why is it that when you cancel your service after you trade in your vehicle, you keep charging the client and continue to say that the plan is still active. This is why no one wants your service and you get sued so many times for excess charges. Then when you call the OnStar service center, you get the same run around about how "THIS TIME" they will make sure it's canceled. It makes it very hard to ever want your service again! Signed ONE NOT HAPPY NEVER AGAIN CUSTOMER! IF I COULD GIVE 0 STARS I WOULD!

I have recently purchased a new vehicle. After the initial 3 months of (free) On Star they were on time in taking payment from my account. I have been trying to cancel my service and am told that their system is down. I am told that I will have to call back. Initially I was told to call back in 4 hours. I did. I was then told to call back in 2 hours. I did. System is still down. This is such a creepy feeling. I asked them to take my name and account number and cancel my account once the system is back up. They told me that they cannot do that unless I'm on the phone with them - for security reasons. That just sounds ridiculous to me. They are set to take my money again tomorrow, and whether their system is down or not...I have no doubt they will be prompt in doing so. I don't trust them.

After waiting 2 1/2 hours on I 95 Northbound Florida Highway, five phone calls cook and towing company to get my car off a busy highway. I made one phone call at $495 later I had to pay for my own tow, OnStar sucks. Don’t bother wasting your money.

I have been an OnStar customer for 5 yrs. I felt it would be a positive investment for peace of mind in the event of an accident or other safety concern. Recently, I was involve in a rear end collision, during evening commute home. The impact was significant enough to activate the haptics on my Apple Watch but surprisingly, there was no activated prompt from OnStar or call during the event capturing the impact. After finally getting home, I called to obtain the data from the event. I placed three calls using the OnStar button in the vehicle. During the first two calls, the prompt initiated, I responded "Accident." The prompt responded, "Be Safe out there." Then ended the call.

I have had a truck since 2017, Bought a SUV in 2021. Now have 2 Chevy vehicles. My truck came with 5 years of free Onstar services. Nothing major, just basic services. When we bought the SUV and activated the on-star, the guy kept pushing for us to buy extra services. I told him I didn’t need or want them. We would just wait till the free service expired and decide then. He offered me a deal. If I would buy this package now, it would lock the price in for as long as we owned the vehicle. It sounded like a good deal.

I cannot begin to express how furious and fed up I am with OnStar. I was promised six months of free premium OnStar service when I purchased my car, but apparently, that’s just a complete lie. Here’s the deal: I called OnStar to activate my service, only to find out that the OnStar system in my car had already been activated by another buyer five months ago—someone who didn't even end up purchasing the vehicle. Now, I’m being told that I only get one month free instead of the promised six.

Talked to the agent for my car set up and clearly informed her I did not wish to purchase anything but was required to give my card for car set up. For the app on the vehicle which never got working. Then I suddenly see four months worth of charges I didn't consent to.

This company took our credit card when we bought our new Suburban in August and we called within the time frame required and a guy just did the whole talking or trying to talk us into staying, we said a HARD NO!!! Well that made no difference. They charged us anyway. Then when we called transferred again, three times. One spoke hardly any English, they said once again they cancelled but get this, they have no way to email you any proof of confirmation!!!! So today we got a refund PRO-RATED!!! Not our fault. Crooks. It’s the principle not the money. Stay away. They are a fraudulent company stealing from people.

My WiFi on my 2017 GMC Sierra is ~0.5 Mbps. In other words it is useless. I spoke to Onstar at least 6 times and the technical department never came back to me with a fix. I do not recommend Onstar WiFi. And their Customer Service leaves a lot to be desired.

I had the wifi for my truck for a year and a half with no issues. I canceled the service last week after I was not getting wifi for 3 weeks. I called 4 times, they would reset the wifi, it worked for a day then it was out. When I called the technician sounded like she was at home because I heard her daughter in the background. How can you help me if you're at home? I even opened ticket to investigate my issue. They were supposed to call me the next day, that didn't happen. I thinks it is a training problem. No one is very knowledgeable about the wifi and how it works with the towers. One advisor tried to double charge me. Never again, I will use my phone data.

I want to like Onstar. I tried to for 10 years using Chevy and GM (Buick) products. For a while, Onstar worked "ok." But the past year, it has been awful. Any GM product buyer is better off using any of the 100s of other navigation options out there like Apple or Waves for free rather than going through the Onstar fiasco. I love GM. I love Detroit. But they have no business trying to provide navigation services. In recent months, I have had significant Onstar technical problems. You press the Onstar button and it doesn't connect. Or maybe you give up pressing the Onstar button, download a map via Google Maps and then 10-15 minutes the call you were trying to make 15 minutes ago goes through even though you gave up long ago.

I have never had Onstar before. My new to me vehicle is equipped with it so on my way home from the dealership I activated my trial period. Where I was told I would have access to all that Onstar offers. One of those features was unlimited internet. I was also told should I decide to purchase a plan because I am a first time customer I would get my first two months free. Well my account was not active on day 1. It took me two weeks and several calls to onstar before my account was actually activated. So now I only have two weeks left in my trial period. The internet is not working when I called to get it fixed they informed me I had used all my internet when it's supposed to be unlimited. He rudely told me he would give me 3g. I left it as is and didn't argue or question. The internet never worked properly and I never called back about that. I decided I was going to buy the cheapest plan I could so I could remote start my car as we are going into winter.

Absolutely ridiculous you have to pay in order to use the app to be able to remote start the vehicle. Because of this I gave my 2022 GMC Terrain slt to my wife and I kept my 2018 ford escape titanium which allows me to use the ford app for FREE! What a joke you pay thousands for the vehicle then have to turn around and pay for the app. I'll stick with my Ford.

No one from Onstar was upfront and honest about my subscription. I was being lead to believe if I cancelled my subscription I would not have any of the services. However, I was provided a basic plan from the dealership for free for the duration of my note. I paid 2 years of extra service and they did nothing to try to make it right. I like the safety features but the business ethic is shady!

This is trouble customer service. I just read this lady said she got car stolen. They could not find it. Nothing. After she paid all this money out. Trouble. Your service have went down last 2 years. I have tickets after nobody cannot find. When ask for supervisor call back never happened. Turn in BBB service. When ask for directions trouble service.

I bought a new 2024 Equinox, I've had problems with the service in the past with OnStar as far as the Wi-Fi. But again, they said their services were better and I can give you a deal at $15 a month then the total service will be another $25. So the first day it work, the second day I'm driving to somewhere about a half hour away I had to pull over three times because the connection to Android Auto kept going out. I had to finally switch it to my data with T-Mobile and it works fine. So then a couple weeks ago I get an email from my Chevrolet and I go and cancel OnStar.

Onstar keeps overcharging my credit card. They claimed they fixed the issue and gave me a credit the first month but it has continued for the last two months. I've called and after getting nowhere I have tried to cancel my plan. Once I mentioned canceling they transfer my call and no one picks up. Onstar is great to have if they did not cheat their customers.

Needed flat tire fixed while traveling. Roadside assistance company NEVER SHOWED BUT INDICATED THEY HAD FIXED MY TIRE!! I waited 2 HOURS for service!!! 10 + years with OnStar and this is FIRST TIME USING. I will cancel and never use OnStar again.

I have been an OnStar customer on and off for nearly a decade, with my last attempt at using the service in 2020. During that time, I encountered multiple instances where I had to wait an unreasonable amount of time for someone to assist me. These were not emergency calls, but the fact that I had to wait so long on five separate occasions to speak to someone is completely unacceptable. As a result, I discontinued the service, which also made the app unusable for communicating with my vehicles—a limitation that I find utterly absurd. After a few years without OnStar, I decided to give it another try today after purchasing a new used truck. Unfortunately, nothing has improved. I attempted to contact OnStar twice through the in-vehicle blue button and was left on hold for over three hours without ever speaking to anyone.

I had On Star for 4 years, loved it and the Guardian app. Out of nowhere they canceled my plan twice in the same week and removed my vehicle from my account. After spending hours on the phone, and treated like I canceled the plan, I'll not go back. Call center is outsourced anyway.

OnStar has the absolute worst customer service or at least one of the worst customer service I've ever experienced. I spent the last year trying to fight an issue where they messed up my plan and I was given a year's worth of free subscription and I have the email to prove it. Every time I call OnStar they route me to a different department. Today alone I was on the phone in my car and on my cell phone for almost 2 hours only for them to route me to another department and leave me on hold then when I asked for a supervisor they said that they don't have any supervisors on staff and that they have to take my number and and call me back which I have never received a call back from any supervisor or anybody and customer service I have sent email 16 times and I have not gotten my situation fixed and this is unacceptable. OnStar is trash!!!!

I only gave a star to leave a review. October makes 3 months of being charged after canceling my subscription. Each very nice representative I spoke with promised it was canceled but each month the charges appear on my credit card. The service wasn't making a difference for me as I don't drive much. Wasn't worth the money for me. Canceling is very difficult.

My 2021 Corvette was stolen 2 days ago. I had it back the next day thanks to OnStar!! It told me exactly where the car was, which was across the street from a series of chop shops. I was able to get there with the police before the car was wrecked. I highly recommend this service!!!

I got a flat tire so I called OnStar and after waiting on hold 45 minutes, I hung up and called a different roadside assistance. They did not come through. That is only the beginning. I purchased a Cadillac Escalade and paid for premium subscription with Onstar. I have spent 10 hours troubleshooting and they told me I had to bring it to the dealership. The dealership showed me how it was clearly an Onstar issue. They never call back and my issue is still not rectified. Absolute awful experience with OnStar.

Bought a brand new car from GMC. Which came with a FREE TRIAL ONSTAR of 2 months I believe. Had a call from Onstar saying if I wanted the trial period I had to give a credit card number that would be charged at the end of the trial period. I said, "No, thank you." I would call them with a CC number if I wished to continue the service. He said Unfortunately I would not get the trial period if I didn't give them a CC number!!! I'm like, "Then it's not free, You're banking on me forgetting to cancel and charging my card 29$ a month." Needless to say, because I wouldn't give him a CC number. He absolutely cancelled my FREE ONSTAR TRIAL. Thanks, Onstar had you actually let me see what it does to benefit my commutes, and called me at the end.....maybe I would have signed up.

I did not sign up for Onstar, maybe the dealer signed up. After I owned the car 3 months there is a charge on my credit card. I called to remove it since we did not sign up for the service, they would not remove the charge just cancel the service. Not pleased with this service.

I purchased the OnStar service because I will be away for three months and wanted to remotely start my car to keep it in good condition. Before buying it, I clearly explained that I needed it because I would be away for the entire time. However, what they didn’t tell me was that after a week of inactivity, my car enters a "sleep mode" and disconnects from the app, making it impossible to start remotely.

I'm writing this review while on hold with them for an hour and a half right now. Wait times were supposed to be 10 minutes. Absolutely unacceptable service. Don't buy Chevy and definitely deny the horrible service from Onstar. If I can update this post to let you know how long I actually am on hold for, I will. I was told I was the next person to be helped about 40 minutes ago.

Very bad service On Star is. Tried canceling my subscription to be constantly transferred calls and then hung up on so they keep charging me for their services. Continuous calls leading nowhere and still can’t cancel my subscription. Stealing money from my pocket like really?

I have had OnStar/Unlimited AT&T Data since 06/2022. This plan is billed in two separate payments. One for OnStar and one for Att Data. My issue is with the Att portion of the billing process. There is NO WAY for me to access the Att data plan billing from any website. I can go to My Chevrolet and see the OnStar billing/history. It only shows me that I have an unlimited data plan that renews monthly for $15.00 a month. I have no website I can go to for tracking payments. Att only offers in car data payment tracking if you also have an Att phone plan. I don't. OnStar only offers tracking of OnStar payments not Att payments. Att Unlimited CAR data is the only bill I pay that there is no website to track payment history info. Since I have had billing issues with Att forgetting to bill me in the past I would really like to track this info rather than finding out after the fact that they neglected to bill me. Maybe I'm too old school but just randomly paying bills that I have NO WAY to keep track of is wrong on every level. OnStar and Att need to jointly create a website for billing purposes. Just like all my other utilities and subscriptions have.

You pay all this money for crappy customer service and services that don’t work. Good luck trying to call customer service and complaining, their “we are always here for you” line is a lie. WiFi is crappy and when it doesn’t work good luck getting help.

I bought a new truck that came with 3 years of Onstar + wifi. When I logged into my account, the start date was set to 6 months before I even bought the truck. I have spent over a week trying to get it resolved, and I just keep getting ran around. So now it will be two weeks of not being able to use a service that came with the truck. Besides the fact that the data plan hasn't worked from the day the truck was bought. I believe their intention is to frustrate the customer into just giving up by not helping, or updating on the case. This way they are able to save money which still billing their client. It's a shame really, it could be so good, but yet it is not.

Scam! The salesperson tells us one thing and the "delivery person" tells us another thing and we understood with the purchase of our $85,000 truck that OnStar was free with wifi for 6mos. Wifi didn't even work and they have charged us for 2mos.

I had started my car with my mini dachshund inside along with the only set of keys I had to the car. Somehow my dog happened to LOCK THE CAR FROM THE INSIDE and I had no way of getting in the car, not to mention I was out of gas almost completely with the AC on high. I called Buick services and they connected me to the mobile unlock center through OnStar.

I was in a horrible and scary situation when I was driving, and my phone died, pitch black outside, severe thunderstorms, the rain was raining so hard I couldn't see the road and had no idea where to go. I knew my car had on. I was desperate so I clicked the button for help. I was willing to pay whatever to pay to get my OnStar started so I could get out of the storm and get to the location where I needed to go. The person on the other end of the phone said she was unable to help me to because it wasn't working on her end. She told me she couldn't help me and then ended the call right on me while I was talking to her tears running down my face. Do not call OnStar for help.

Surprised by all the bad reviews. Having gone from not having Onstar to having it. It’s been a game changer. I do think they get you with taking app controls away from the vehicle if you don’t have the service but feel like that’s the fault of a seller not enclosing that when shopping for a car. Have spoken to 3 people for 3 very different things and all 3 were great. Pather (his name) however stood out. He was so sweet, patient, and funny. Helped me with resetting up my account because it was under my husband’s name who is deployed.

On Star finally got it fixed. Thanks.

OnStar is a life saver. In the heat of the day I accidentally locked my keys in my Trailblazer. Unsure what to do I called OnStar and within 5 mins they were able to unlock my car remotely with just a few verification questions. Roadside assistance stated it would be over an hour wait and a $50 charge just to come out to the vehicle and then the technician would charge me for the unlock depending on the route they needed to take. Customer service Triwanda was so pleasant and friendly... Truly saved my day!

Had a 2014 Chevy Silverado pickup truck for 8 years and never used this service! Now I own a 2024 chevy Silverado and OnStar has come up with a way to scam you For monthly fees for Google help! Don’t do it! Use your phone to connect the Google assistant features. On Star is a scam company!

If you live in the Chicagoland area do not purchase or use this service if your car gets stolen. Chicago PD will not return your calls and OnStar will not disable and locate your vehicle like they say they do once a theft is reported. My vehicle was stolen in Chicago. I was told they can release the location after they got ahold of Chicago PD. They only disabled my vehicle after the car was driven 200 miles from where it was taken from, ran out of gas and impounded by the police. Thank you OnStar for your terrible service that we are paying for. I only heard from OnStar and Chicago PD after I called them all through the night and demanded to speak with a manager.

I always show it off and play with it... And wouldn't you know the one time keys locked in it it don't work... Then want to charge me for roadside assistance when it's their stuff that ain't working.... Always been a believer till today... And they really don't act like they give a damn when you call them... Just say sorry and have a nice day... Disappointed is an understatement unfortunately.

Onstar was not optional on my 23 Canyon, but their service is terrible, the GM app is worthless as it says it cannot load my vehicle information and to call Onstar, what a joke! I have made numerous calls only to talk to someone who has very limited knowledge of the English language. I was told to change my password, then I was told to uninstall the app, which I did twice. Still no connection. What a waste of money. No more GM if I have to take Onstar. The last time I called I was disconnected.

I gave them one star only because there were no zero or negative choices. Their customer service is horrible. The rep kept trying to talk over me. They had no record of my phone number or zip code. Finally able to find my account through vin. Then she needed my husband’s approval to cancel service even though he has never been involved with the account. I ordered it. I am the only person they have ever spoke with. This company is 50+ years behind the times. Women work, vote and make decisions on their own.

Called and spoke to a supposed supervisor named "Angel" but would not give me any other information or connect me with anyone else. Was a completely horrible experience. She was a completely horrible person to my fiance and myself and based on the reviews I see I'm not the only person.

The trial period requires you to add a credit card for payment and requires a "conversation" by pushing the button on your car to cancel at renewal. I DID that, but have no record of that conversation and OnStar proceeded to charge my card for 5 months. They need to allow this interaction through as website with confirmation to prevent this theft of customers. When I contacted onstar about this, they refused to refund the charges. Chevy needs a new partnership to provide the new purchase access without these criminal trial practices from Onstar.

I recently had a horrendous experience with OnStar, and I feel compelled to share my frustration to warn others. Despite paying a hefty monthly fee for their supposedly top-notch vehicle tracking service, I found myself sorely disappointed and utterly let down when I needed them most. I own a 2022 GMC Denali, equipped with OnStar's tracking system. However, after the antenna was removed from my vehicle (due to unforeseen circumstances), OnStar was utterly useless. Despite their claims of advanced tracking capabilities, they were unable to locate my vehicle.

I just want to say, I am a little disappointed with Onstar lately. Several times the reps have gotten me LOST. They never seem to listen. Today I spoke to a rep, told her I wanted to go from the location I was at to Jacksonville FL by way of Vero Beach, and for her to ensure I didn't go near Orlando. Well shocker, guess where I am! Traffic Jam in Orlando. Way to listen to the customer!

Just bought a brand new car and the sales girl Lexi was sooo helpful and knowledgeable! I’m not even going to bother setting up OnStar anymore because the lady was so rude and persistent. I declined payment 6 or 7 times and she gave Lexi attitude when she stepped in to say no for me. Wish I got her name.

I purchased a new 2023 Corvette Z06 where they promise reward points after the 6 months of ownership and they don’t always send them. I am one of many that are having this issue of not receiving the Funds and when you call to ask about them they say that an escalation department will contact you and that is a lie, they take months and months and no one calls and it never gets resolve. I spoke to Travis (Floor Manager) and all he said was that he cannot provide information or help or do anything about it and all he can tell me is that I will get a call once is resolved, but no ETA so I can take a week or 3 years. They do not care and their customer service sucks because they can never resolve anything. This would be my last GM Product.

We attempted to cancel the OnStar service in a vehicle. They refuse to cancel, stated it is their choice. Have continued to bill us on an expired credit card, now we have sold the vehicle and they still refuse to stop billing us. We shouldn't need to cancel a credit card in order to get a company we don't use to stop billing us. Will NEVER, EVER use Onstar again.

I've been an OnStar subscriber for years. I don't allow automatic renewal at their ridiculous published rates. This year I call to renew and they put through duplicate annual charges. I called back and they said they would refund one, to wait 3-5 days to appear on card. I called back after a week and now they say the refund is "floating" in their system and due to system issues it would be 5-7 days to get the credit fixed then another 3-5 days to appear on card. I held for a supervisor to then be told one was not available and would call me back. Later my call came and when answered nothing but dead air, they didn't call again.

I am amazed they are still in business. None of the features work without hours on the phone with their poorly trained customer service agents. 99% of their advice is reinstall the app. 4/5 times I can't log in.

I noticed, completely by accident (not a car accident, fortunately) that my Guardian app was not working. I brushed against the app button on my home screen without intending to do so, and got a message that "Guardian app is not working in your area". I am in a major metro area so that seemed odd. After multiple hand-offs someone finally admitted that they had done an upgrade/app change that apparently did not go as planned. They were 'still trying to communicate with millions of customers'. I had to go through 3 people and multiple holds to get to the truth. Do better, General Motors.

I bought a data plan for my Acadia in May. I canceled the plan in June. I’ve been billed each month since then. When I call to cancel, I get the run around saying it will be. They illegally bill you. Don’t buy a data plan.

This is the worst consumer experience I have ever endured. I spent 3 days trying to get an invoice for the towing that they dispatched since I paid it with my own credit card. I was about to have a nervous breakdown from the rude, unknowledgeable, untrained, inefficient, unintelligent interactions with all but one of the representatives I spoke with, including a supervisor I think I had to make about 15 calls in total). I can’t even express how poorly they represent the company they work for. If I was the CEO and I found out my employees behaved like that and spoke to their customers in the manner I experienced, and failed to properly perform the roles, I wouldn’t hesitate to fire each and every one. Do NOT have dealings with this company if you can help it.

Cancelled account three weeks before charged. They billed my account anyway. Then tried to lie to me to keep the money. OnStar is a criminal enterprise double billing and stealing from clients. They set up free trials and then when you cancel correctly try to change the dates around and charge your accounts. This is the third time, third new vehicle they have done this with. I always cancel my free trials on time, and keep emails and paperwork concerning accounts. The minute I expressed I had all the documentation to prove you are lying to the woman on the phone she transferred me to another person, who attempted to propagate the lie again! Like I’m some kind of idiot. This is their business model. ** criminals.

Absolutely insanity. Call OnStar if your car is stolen or carjacked. They need a police report? That is 7 days in most states! Google OnStar lawsuit. 81 year old lady killed because OnStar refused to tell location without a police report to the police that called for location? Insanity.

I picked up the data plan in February 2023, and every charge was the same month after month until recently. I noticed that Onstar had double-charged my debit card the same amount so I called Onstar. The first rep I was trying to explain my dilemma to responded by saying "Let Me Speak Because I Know What I'm Talking About" so he could tell me that they did not charge my account twice so I asked to speak with someone else. He then transferred me to "Tameka" in the loyalty department. I have never been spoken to in such a disrespectful manner. Tameka was the most rude, unprofessional, unhelpful rep I had ever spoken to.

Hello, We joined On Star in 2020 when we bought our new Chevy Spark. We purchased unlimited Wifi in our car. We did not have roadside assistance. We paid $15.00 a month because I once worked for GM as a car mechanic for a long time. We had trouble with the billing and was charged twice by mistake because their customer service people do not know what they are doing. They shut our services off many times even if our bill was automatically paid. We would have to press the blue button in our car to talk to them and they would fix the problem and charge us twice for a month service because they are very stupid! They did that for three years until we had enough of this and we cancelled our service.

I'm sorry but I recently purchased a new Chevy Blazer. Unfortunately, I'd have to say this will be my last GM product that I will purchase. I cannot believe in 2023 GM charges for a map program. My wife has a 5-year-old Nissan and doesn't pay a cent to use her maps. After a single call to OnStar speaking to four different advisors getting four different prices for a service, I do not wish to have starting at $44 and some change to around $22 then they stated they can give me the map for $14. I then experienced the fourth advisor who stated they were incorrect, and it would be $31.

Had trial service canceled before I was supposed to and now 4 months later they charge my card twice and are refusing a refund! Worst experience ever so DO NOT recommend to anyone!! They don't honor anything and try to say that the customer is lying!

After purchasing the vehicle the trial subscription was activated. Immediately they wanted a credit card for two free months. I don't give out CC info over the phone. Tried managing the subscription online but not allowed to make changes without calling. Was trying to get discount info but no one would answer the phone. Tried using chat but the wait was as long as the phone. Finally, after stirring the pot on social media I was finally able to connect with a real person but by then I was sick of waiting. OnStar strives for one thing and that's to separate you from your money. Zero customer care or service.

OnStar signed me up for the remote access plan without my consent. I received an email that I will be charge in a few days from now with a credit card number I don’t even recognize. I am beyond confused and attempted to cancel this since I never asked for this service plan! I already let them know I do not feel safe with OnStar in my vehicle whatsoever. Apparently I have WiFi in my vehicle since April but have not been able to use it because they never provided me with the password!

I just wanted to cancel the subscription, and that's it. You can't do that from the app. You have to call them to cancel. That essentially means, they will play passing the parcel game with you between numerous departments. Waste your time and frustrate you so much that you finally hang up the call agitated without accomplishing the cancelation. And the service you get for the price is available with your insurance 1/3rd of the cost.

My 2020 Silverado 2500hd diesel was stolen From my apartment parking lot. OnStar sent a text message at 2am and I didn't listen because I was asleep, when I wake up at 6am I saw the message that said my truck had been opened and I went out and it was gone. .. Why didn't they call me especially at that time to ask if everything was okay with the vehicle. I trusted that my truck would be safe against theft, what is the point of paying so much monthly money if there is no way to recover the vehicle by locating it, a very bad experience, I recommend not paying for this service because it does not work.

Onstar is a scam. Purchased a plan 4 days ago. Was told the app features can take 24 hours to work. After the 24 hours wait no specs worked. No unlock remote start. Nothing. I'm sitting here and they once again said to be in the vehicle and call back and they can push a manual update. Now the new agent said that's wrong, that they need to escalate the problem again. This service is $39 a month, and for things to not work is ridiculous, no agent is helpful and they honestly don't seem to know what they are talking about. I do not recommend this company as they sell you a false bag of goods. Nothing works and they just collect your money.

I have opened 15+ tickets from June 2022-Feb 2023 with all getting closed with no resolution to the wi-fi issue. Promises of being escalated and called back only came with e-mail closures of the ticket being resolved. I have been called only once over this period of time. I have cancelled the monthly OnStar but unable to get a refund for the Wi-fi which I paid for a year for since I have "usage" on the account. This is a large corporation holding us consumers hostage with their plans, but will now have to avoid this service in the future and don't recommend you pay for year plan.

My truck was stolen. Staying at a HILTON Post Oak Hotel/ Valet'd My 2500 Silverado High Country 4x4 vehicle. l contacted OnStar at 3:00 AM to notify them, share my personal information, report the truck stolen and to track/disable my truck. Had ZERO support. I spoke with 11 people from 2/24-2/26. I spoke with Supervisors that promised a call back, that never called me back. The vehicle was never found/wasn't tracked. I would recommend not paying for this service/this premium monthly payment for a service that does not support you when you have a vehicle stolen.

I called OnStar from my 2023 Tahoe for streaming services so my child can watch YouTube. They gave me a 1 month trial so I can use youtube. It didn’t work so when I called back the lady said the trial service can’t be used for Video streaming services even though that was the main purpose of me calling them in the 1st place. I spoke to 4 different people and wasted 50 minutes of my life on nothing. 2/18/23 ORDER NUMBER **.

Don't waste your time, it will just be days of your life you won't get back. Onstar is like having your new bride on your wedding night say "Oh, by the way, dear I forgot to mention, I have a Down syndrome child with autism that is now a dependent of yours." Onstar has managed to turn what is a nice vehicle into malevolent junk. Buy a Ford and go enjoy your vehicle.

I pushed the OnStar button when my ex husband found me in a parking lot and blocked me in. Apparently they had given him a 'courtesy' trial and he was able to obtain my location. After being told I wasn't the 'primary' account holder, there was nothing they could do. I was terrorized for 2 hours by my ex as he could open the locks from the application and get in. I called the next day and someone else helped me set up a completely new account after telling them my situation (the most dangerous time for a woman is when they leave their abuser). I showed possession of the vehicle by pushing the Onstar button inside to verify. They told me that they made 'notes' in the account so he could not gain control.

My vehicle was removed from service because the model year is not compatible with 5G network. The OnStar guardian app forced recommended under the guise it provides the same services; turn by turn, theft, etc. This is a lie. The app is not WiFi accessible to do anything other than be linked to you as your vehicle to continue billing you at half price. This app is useless as it is not linked to your vehicle to ping location. Suppose your car is subjected to theft. The app will not ping it. Suppose you need directions on your commute. The app does not provide it. The agent will suggest you download Google maps for example and go from there. I'm here to say the suggestion actually doesn't work if the satellite is unstable. Suppose you are rendered immobile due to sickness or vehicle accident. Are you really able to get your phone and look up the app to get help?

Sincerely, I really wish my car didnt have this service. It is the most wasteful product of them all. To have an emergency button and to not have it activate when we get into an accident is very stressful. You manually have to push the button. Which is very inconsiderate if in the instance we were actually harmed. I hate that the service doesn't do anything helpful. I thought my car had been stolen, and they had no way of tracking my vehicle. It was more anxiety building when I'm paying for reassurance from ONSTAR. Save your money. Cancel OnStar.

Our car got stolen within 4 mins and get this, OnStar is such a horrible system that they deactivated it in seconds. Now question, why would anyone use this if the thieves know everything about it and know how to deactivate it. This OnStar should close down their shop and never be in the market. Thank you for never finding our and and not helping us.

Chevrolet gives free demo month (like Sirius does) then they try to CON you into buying their plans. Check the reviews. People are telling you not to give these people your credit card number. Onstar lures you in with this free month then cut off the services till you pay up. I have a new (loaded) Tahoe premier (75k) with the HUD, (heads up display) Well, if you don't buy the service part of the display is blank. Yes, they turn it off. One other thing. You can get points for buying your vehicle. Well, good luck trying to redeem them. It's like a Ponzi scheme. All in all, Detroit (GM) is really grubbing for money. "caveat emptor" "buyer beware"...

These people do not take no for an answer and once they have your card information they will not stop stealing from you. I never wanted this service but the dealership basically forced me to sign up. Then I try cancelling it and big surprise they are trained to fight you at every turn. They finally agreed to cancel my service and then they just kept taking money. I had to cancel my card to get them to stop charging me for a service I never wanted and never use. AAA is much better in my opinion don't waste your time with these crooks.

If you have OnStar, and you think you have roadside assistance....you don't. My vehicle broke down in a moving lane of traffic. I called On Star and they said they would send a wrecker. About an hour later I received a text that they were arriving. They never did. I tried to call National Roadside Assistance, the provider, and was put on hold, then transferred to an agent, where I was on hold again, then they said the agent was busy and to leave a message, but when I tried to leave a message, they said the mailbox was full. After almost 2 hours, the wrecker never showed, and the police towed my vehicle because I had been blocking a moving lane of traffic all that time.

I decided to try the OnStar Auto Insurance. The price was reasonable. The first 2 months were great. I called on 11/15/22 to ask if it was possible to change my due date. I spent 45 minutes on the phone with the representative telling me I had no policy. I gave her all my information. I told her I was in my account. No name, no address..She couldn't even find my vehicle. My husband and I will be looking for new insurance. Stay away from this company...

I recently needed roadside assistance and was only parked one foot off a major highway. When I contacted roadside assistance through OnStar I was told it would be 50 to 90 minutes. After waiting 50 minutes, we decided to call AAA. They said they'd be there in 5 minutes. 2 minutes later roadside assistance calls and tells me it would be a half an hour to 90 minutes. I told him to forget it, we called AAA. AAA was there in less than 5 minutes. I will never deal with roadside assistance through OnStar again. I would give them a zero if I could.

I had full OnStar services however many didn’t work so I cancelled all but internet. The internet works about 1/2 the time. When you call for help all they want to do is sell you more services that do not work for a high price! They have no interest in helping with the issues I’m having so I will cancel the internet. Horrible service!!

I took a nap at my friend's apartment, when I woke up and went outside to leave my car was not where I parked it. I've been paying OnStar a membership fee every month, specifically for their vehicle theft recovery service. When I called they said my car was exactly where I said I parked it. They said my lights and horn should be going so I can find it easier. My car was gone. No lights flashing. No horn going off. All they were able to do is contact the local police for me. I can obviously do that myself. It's been 9 hours since I last saw my car, still OnStar does not know where it is.

I am not an OnStar customer, but my brother in law is, and this is what we all went through, trying to get his car repaired. Yes, we were all involved! He called at 10 am on a Saturday morning, asking for a tow. He spoke to multiple people and was notified that it would take 4 hours for someone to get there. Then we got a text saying it would be sooner, with a different company. This is the weird thing---they were claiming a towing company was coming that we'd never heard of that was apparently located 6 miles away. When they didn't show up in the indicated time, I called their number. Guess who answered? Someone in another country, who had no idea where I was. I'm thinking Pakistani? And then they couldn't come either, because the tow truck had broken down.

Bought a new Chevy Trax with trial period of OnStar. I cancelled OnStar because I'm on a fixed income and couldn't afford the monthly $35 but 2 days later they stole the $35 from my bank account! I am waiting for my bank to open and will dispute this unauthorized debit!!!

I was helping the gentleman at a Wawa service station that locked his keys in his car. He also locked his cell phone in his car. I give all the instructions to OnStar which never relayed the same information to dispatch. Dispatch continued to call me and give me updates when I am nowhere close to that person that needed help which is elderly. This is the worst roadside service I have ever seen in my life and by the way no one speaks English. OnStar refers there and outsources their information to someone India or Pakistan and they have no clue what they are doing. I would never personally subscribe to OnStar. Horrible, horrible service.

It gave me relief to have Onstar, but their monthly report had the wrong information on my tire pressure and oil change. I would panic and go running to the station to find out that my tires were ok. They raised my rates every year and would not carry over minutes unless you added more. Customer service was good, but I rarely used it. I found out that I could not get Onstar unless I had the motor on. I quit because I could not handle the new technology. I have other roadside assistance but will miss the theft accident protection.

I inherited a car with OnStar hardware installed. My grandfather stopped service long ago, but the car continually chirps "OnStar not currently available. Please try again." This is a convertible, so it brings extra attention at stoplights, etc. It's just super annoying. I call OnStar and they say they can't do anything about it. The car dealer says they don't want to touch it, not their product. Who creates a product that "can't cancel?" SOOOO frustrating. I asked to speak to a manager, surely somebody has technical expertise who can tell me how to get it disconnected and I was put on hold with a very LOUD screeching sound for a long time before I hung up (I'm fairly confident this was their goal.) Just stay away. Bad news bears.

I recently took over my 85 year old mom's bills. Find Onstar has been billing her CC for an account we closed years ago. When I contacted them, they couldn't even find her account. Then they said there's no vehicle or history associated with the account so it must have been closed a long time ago. All done by texts because their wait time to call is so long.

I have 2021 and 2022 Cadillac Escalade ESV. Third vehicle is also on the way. I have an issue with my rear entertainment system. There are three apps. Which is YouTube, YouTube Kids and Hulu. When I am clicking that it's saying call OnStar Service for data plan. I have 6 months data plan. I called and talked with 6 persons and explained it. They still didn't resolve my problem. Terrible Advisors. They're definitely unprofessional. Don't give your cc info, I don't recommend it!

OnStar and GM Roadside scam. I pay for roadside and OnStar. My vehicle breaks down on the highway. I press my OnStar emergency button. I tell them I need a towtruck. Instead they call police and let the police call for the towtruck. So roadside refuses to pay for the tow. I'm told I have to pay up front. I didn't have the money for the tow so police impound my vehicle. Four days and nearly $700 later I get my vehicle back. Now GM Roadside is refusing to reimburse me. NEVER USE ONSTAR OR GM ROADSIDE. OnStar even admitted there have been similar situations.

I’ve been an OnStar subscriber since 2013, first with my 2013 Malibu then after I purchased my new 2014 Impala. Both had the OnStar system feature in the roof of the cars just behind the windshield. In 2013 OnStar offered me Mobil Cell minutes and a phone number specifically for the car. I was able to carry over the minutes each year that renewed my yearly membership.

Waited over 3 hours for a tow! After 2 1/2 hrs they verified that no tow service had been "contracted". Supervisor then told me it would be another 190 mins. A 2nd choice was 90 mins. Just know that in extraordinary situations they protect their $$ not YOU! For peace-of-mind while driving don't "OnStar" - seek an alternative service. Took me 10 yrs to discover their high monthly fee was not worth it. The excuse I got by text was "labor shortages" in my area. There were 3 tow companies within 5 mi. of my location, but they chose to go with one 38 miles from me. Likely cheaper. There should be a limit on how long they make their members wait for service before they contact someone for quicker service, whatever the cost. I was able to call one of the 3 near me and he was readily available, if I wanted him. They should have used the excuse "due to cost in your area."

I had OnStar for several months before canceling. I canceled due to the app never working correctly. When I canceled I was told (have the screen shots) that I would be receiving a refund in 3-5 business days. Fast Forward to several days, at least a week later and I decide to message as I had not yet received my refund. After an hour messaging with two different reps I am finally told an error occurred on their part and I needed to calling billing dept. No one had bothered to correct this or even notify me of the error that occurred on their end. I am guessing in hopes I wouldn't notice and they could just keep my money. Needless to say I am NEVER going to use this service again and I would not recommend to anyone either. Terrible customer service, it's like talking to dumb robots who are reading the non stop same ** apology from a book. I still have to call billing now and do their jobs for them to get the money they owe to me.

When you buy a GM product they tout the GPS in the car for navigation but rarely if ever tell you it doesn't work until you pay Onstar a current sum of $300/yr. If you don't pay Onstar you are stuck with a screen in the middle of your panel that is essentially worthless. NOW after that $300/yr what happens when those GPS maps need updating...Oooops, THAT is not included by Onstar and must be installed by the GM dealer. WHAT A SCAM for perpetual nickel and diming.

Onstar is a poor value, They raise their monthly costs and not tell you, The My Chevrolet App seldom works, Whatever you do don't give them your CC info. They are very good at charging you for unnecessary services. If you push the blue Onstar button to talk to a representive good luck. They sounds like they are from Bangladesh, I would not recommend subscribing to this overpriced poor service feature, you'll be disappointed

Awful very unsatisfied!! Talk to 5 different people in 5 days. Picked a plan over a week ago and no service. Don’t even bother doing the online support because they can’t help you either. Save your money. OnStar sucks.

OnStar rep told me that my 4 mo. promo would expire in 4 months since I did not want it. Yet they billed for entire year till picked up while doing 2021 taxes. Not right taking advantage of senior citizen.

I was going to leave my bad experience that I had with OnStar but there are so many with similar experiences, so I think you get the idea that OnStar is nothing but a bad company. Don't waste your money.

The trial service came with my new GMC truck. Most of the functions never worked. I.e., I configured them on the app, but when I went back in, it asked me to configure all over again. This happened 3 times. When the trial was ending, I was contacted a dozen times by mail, email and phone, to enroll. I went to the website and it's totally confusing because the plans go by different names & it's not clear which one you're getting now and which services go with plan. They keep calling them by different names, so it's impossible to compare them. So I called them.

I bought my GMC truck on Dec. 3, 2022, with one month free trial with premium package. I suppose to have all functions for trial. No functions worked after the first trial was initiated. Called OnStar, one function started working. Called again, hotspot was added, called again another function added, call again until I got most functions working. The functions setup alarm to my contact and safety and security never worked till today with an open case closed without any solution. Now another case opened, not sure if they will close it by themself without doing anything. I bought the truck, entitled to have one month trial, I have spent over 10 times each time over 40 minutes, repeating same story to all the advisors. I am so disappointed, will complain to go AND FIND SOLUTIONS, expecting to get a proper trial.

My 17-yr old son was in an accident yesterday, he is ok. Rolled our truck in a ditch with water..Airbag curtains deployed..I sold Chevy vehicles including this one and pay for OnStar to be a guardian for my son..Well not only does onstar not work but they lied...They never called my son through the truck, they never notified me through the app, when I check the app it said my truck is good to go, no issues...After I called very angry then I got email 4 mins after that my truck may have issues with the stability or brakes, nothing about airbags..This am after the crash my app only says the issue I have is a low tire....I called and talked to the emergency response and they told me that maybe the radio was damaged or maybe it was because of the kind of crash that they did not do what they said they do, we were trained that during a crash someone will come through the vehicle and talk to you until help arrives. Well nothing like that happened.

OnStar charged my mother for 9 months of service for a car she didn't own. She bought a new car and setup OnStar service, during the same call cancelled service on the car she traded in. With automatic payments turned on and the fact she was elderly, she did not catch that OnStar was double billing her. After she passed away the issue was identified and OnStar accepted responsibility for the mistake, but only issued a refund for 6 of the 9 months of incorrect billing. This company values money over customers and even when acknowledging mistakes, it does not correct them.

Tonight I was out with my family and accidentally locked myself out of my vehicle for the first time. I had OnStar for the peace of mind in this situation. After 10 minutes on hold, therapy told me she couldn't connect to my car to unlock the doors. After 5 more minutes of them trying I hung up and called AAA. I'm very disappointed and will be canceling my subscription since I found out it's mostly a waste of my money.

The premium package sounds amazing! But unfortunately the OnStar departments like customer service, technical support, and even supervisors in those departments are a joke. They not only do not listen they provide zero resolution to a simple issue. Every month I receive a diagnostic check and every single month since I bought the car (5months) I get a red indicator next to the OnStar Service Plan. Stating:

OnStar promise great customer service however talk is cheap and actions speak louder than words. Needed Roadside assistance from onstar. Their customers service reps are so untrained and can’t speak English as I had to wait 5 1/2 hours in the sun before a truck arrived. The Morons they hire sent the truck 3 times to my location. In my option save your money and use AAA instead of Onstar. I think I can spend $45 a month to better use. Jeff **.

After holding For more than 30 minutes (Thankful it wasn’t an emergency, right???) trying to understand the packages. Only wanted a couple of the services but they were in different packages, so would cost more than the package I currently had so I should just keep what I have…. Wow. I asked why I couldn’t think about it and cancel what I wanted online…. Basically told it was matter of life and death, so they had to explain that to all of their customers. Wow, really? Basically was told their average customer is not smart enough to decide on their own… Well, I just cancelled the whole service and am sorry I ever paid them anything…

After hitting a wall with their phone service for a few days, I was able to talk to one of their agents via online chat and the agent was able to stop my monthly subscription with Onstar. Again, more complicated than it needs to be, although at least I got it resolved without getting my credit card company involved. This company needs to allow their customers to stop monthly subscriptions through their online account or smartphone app. Onstar is one of few companies I've come across that doesn't offer this feature.

From day one I have had nothing but issues left and right with OnStar and getting my vehicle activated with their service. They inform me that my vehicle is not responding to their system and that I need to take my car to the dealership to make sure the computer is running properly. I go to the dealership and the computer is perfectly fine. The dealership talked to OnStar and deemed that the issue was with Onstar's computer and network themselves. This was back on 8/8/21. I was told that a Senior Technician would be in contact with me in 3 to 5 days and was never contacted. I then tried three other times and told the same thing.

I have had OnStar since 2013 and was grateful for their quick response in a five car pileup in 2014. I've always had Guidance (Code 701). I received my bill and it increased by nearly $40. The codes were different also. I did online chat, which extremely frustrating. Duh. I finally found out they no longer offer Guidance, which supposedly was stopped in December 2018. News to me since I have actually used directions in the past year. So much for loyalty. I'm not paying $400 for OnStar if that very important feature is no longer included.

My husband and I have always used OnStar even though we have triple A. We turned in a leased car April 2019 and were continued to be charged. We both have OnStar on our cars so this charge was not something that jumped out to us. We called and after over 15 calls/ being on hold 45-60 minutes were told not their problem. They would refund us 216. We spend over 2000 on a car that we didn’t own and have had OnStar the past 15 years on 5 cars and this is what we got. Ingersoll of Danbury said it was our job yet when my husband returned car they said they would handle anything further. I’m so angry that we paid for a service in a car we didn’t own for over 2 years and they don’t care. Especially since we currently have their service on 2 cars and have had it over a decade. Disgusting!

I didn't have an opinion at all about Onstar except that it was another thing I don't need until my car was stolen. As I sat there in shock on the day of wondering what to do next, my neighbor asked "don't you own a Chevy?" Turns out the Basic Plan that comes standard in a lot of Chevys can not only locate your vehicle but also stop it in its tracks! The customer service was so exceptional it made me want to purchase more coverage from them. Onstar really is a great service and they're the reason I now have my car back.

I called to cancel my free trial before the monthly subscription started. The man would not accept my answer of "I do not want the service" and kept talking in circles about having time left on the trial (it ends at midnight tonight). He kept asking for a reason why I wanted to cancel, at least 5 times of this back and forth, until I told him it was due to horrible customer service and he hung up on me. God forbid somebody like this isn't on the other end of an emergency call, and doesn't accept your reason of being in danger. There is a reason why Chevrolet vehicles will not have this service on 2022 vehicles.

Purchased a new Buick. After my 30 day free trial with OnStar I reviewed my choices. I found it very hard to understand my choices offered. I called a customer service person and really got lackluster results. After paying for the expensive "bundle and save" I tried it out. Come to find out you have to purchase another separate data plan for other things in the original plan to work. Customer service agent did not advise me of this. Tried calling service from my car 4 times and could never speak to a line person. Kept hearing the same loop of rhetoric over and over and no one ever came on the line. Got out of the car and called a 5th time and same thing. On the 6th call I actually spoke to 3 different people. I ultimately canceled the plan one hour later. Bottom line, customer service is extremely poor and overwhelmed. I will never purchase a plan.

My adult daughter purchased a new Silverado in December. In January, her truck was hit head on by a drunk driver and totaled. After a month of driving a rental car the insurance company had not settled. I purchased a new 2021 Suburban in January, paid for, titled in my name only, and insured in my name. I let my daughter drive it until her claim was settled and she could purchase a new vehicle. Last week my daughter decided that she did not want me monitoring where she was, so she pushed the blue button and said she was the new owner of the vehicle.

I bought a new Chevy truck. Had it about 5 months. Received a letter beings I had sold my truck. OnStar was disconnected. I called and told them I had not sold my truck and to please reconnect the service. They wanted to charge me to do that. When I asked why I had to pay for their mistake she hung up on me. I buy trucks for my business every two years. I will not be buying any that offer OnStar.

OnStar basic services app used to work great (remote, diagnostics, navigation, etc.) and I loved it. And, since it DID work so great, OnStar decided that it needed to be updated (?!?). So they did. And it quit working altogether for my '15 'Vette and many, many, many other people. In fact, trying to reinstall the app now gives me an error message telling me in big red letters that the app was was no longer compatible. Spent a couple of hours on phone with OnStar. They tried, but were clueless. In fact, the individuals I spoke with weren't even aware of the reviews that were being posted on the Android PlayStore (or so they say!). Turns out there are 100's of 1-star complaints over just the last few weeks related directly to problems with this update. LOTS of problems. And the OnStar people were unaware of this?? Really? Wow.

I have been dealing with OnStar customer service since February and have been repeatedly lied to and promised phone calls back that never happened. My case has been “escalated” every time yet not solved 3 months later. Horrible company!

When buying a car there are a lot of things to take into consideration. For me one of those things is OnStar and has been for a decade or so. Tonight that changed. It has been my practice ever since being an OnStar customer to lock my keys in my cars when I travel. That way I don’t have to worry about losing them. Well tonight I found out that if you DO NOT start your OnStar vehicle for 10 days or more, all OnStar features are disabled. That’s right! It no longer works. So after a long day of traveling I went to access my vehicle with no luck at all.

Over the last 3 year Onstar has mistakenly called me almost 1,000 times because they had my phone # as one of their rental fleet contact phone numbers. At every call I would say take my phone # off your list but would receive another call with a day if not hours. Finally I received legal help and was told that I have the right to charged them my regular rate if I properly disclose that every phone call I would charge them this valid and not of ordinary fee. It's amazing that I was transferred to the correct department and my phone # was taken out of their system.

Canceled my service and they still took money out of my account. I called to tell them to put my money back and they kept telling me it was a valid charge. How can it be a valid charge/withdrawal if the service was canceled? Payments were always taken before the month of service, so cancelation should stop ALL charges/ bank withdrawals. The people they have working for them are rude, and they hang up on you!!!!

MOST HORRIBLE CUSTOMER SERVICE EVER!!!! I bought my Yukon and while at the dealership... ONSTAR calls us up and wants to sign us up for a 90 day trial and to lure us in they offered a $25 gift card. It's been over 90 days since then and they still haven't provided a $25 gift card. They are a bunch if liars. I called several times and escalated it to the loyalty team 3-4 times with a promise I would get a call back or an email and I haven't received anything. This service isn't worth getting if they can't even give you something they promised and agreed to.

I pay for my On Star services. I had a friend who fell on ice & had to go to the hospital by ambulance. I was told by ambulance that there taking her to oakwood. I got in my car started driving use my turn by turn directions. The guy said something went wrong on their end when he went to send the direction to my car. He finally ask me to hang up and call back and someone will help me figure out what going on and hopefully send driving directions to my car. I am driving. I push the button it just rang and rang. I hung up pushed it again and again like 6 times. I started crying. I was lost, needed to get to the hospital.

Customer service reps are rude and I cursed one out tonight. I feel so bad that I did. But man that man was over talking me and being extra mean. I do not recommend OnStar. One rep was really good. His name is Brian. After this bad day I had after getting my car stolen Brian was the only nice respectful rep. God bless you Brian and I pray good things happen for him.

Very kind. Will allow you to connect for free to someone while you wait for help. They follow up. Service is fast and excellent. They work with your dealers and insurances. They are the best! And I didn't get any charges ever.

During the six years plus I’ve used this feature only once and will be the last time I will in the future. I experienced a flat tire and upon calling them which was mid afternoon before rush hour. My request for a tow was cancelled by someone other than myself. I proceeded to call them back after being informed of the cancellation. About this time it is rush hour traffic and the tow were on the opposite side of town. When the two men got there while loading my car they bent the under flap and I was looking at the time it happened and told them of the incident which they felt was not a problem. Discount Tires was about to close so they had to hurry. Upon reporting this to Onstar they gave me the towing company who refused to fix my car $950. The car is a well kept Cadillac SRX.

I trust OnStar more than any other roadside service because they are right at your fingertips, know where you are located and what services are closest to help you. They are professional, quick and make sure you have everything you need. If you need directions, emergency assistance, issues with your car, they are there with you all the way. One call to them and not having to worry if you have internet service for your cell phone. Quick, easy and efficient, no other service compared to OnStar!

On Star has always been there for me whether it was due to an accident, a dead battery, flat tire or ran out of gas, even locked my keys in the car once! On Star is my personal angel and I am so grateful I have them for my protection! One time I even got lost talking a day trip to the Oregon coast on a back road. I called On Star and they directed back to civilization, I was so happy and relieved! I'll only use On Star!

Good customer service and available 24/7. They can tell you what the service code is when the check light goes off. They give discounts for veterans, too. Used the automated service to unlock my car several times, which makes them valuable and worth the cost to me.

OnStar is a pretty reliable company. They are quick to assist and have good customer service. Great service to have and I do think they care about their customers. They also have pretty up to date and good technology to help in most situations that arise.

I went to pick my grandson up after he got off work after midnight when the battery on my car died. OnStar had someone there in less than 1/2 hour and had us on our way. He was courteous and efficient. Was a lifesaver that time of the night.

They track my movements everywhere and sell the info to insurance cos. and others. BIG BROTHER is always watching. You can't have it disabled unless you do it off the books. My other car, a Lincoln, furnishes roadside assistance for FREE.

Great service, friendly, professional but tend to be pricey, feel safe with them. Just wish the cost was less other than that they are great!!! I like knowing they are with you just by pushing a button. They are reliable as well.

I had OnStar with my current vehicle for 5 years. I rarely use it, mainly to lock my car from the app. I received a alert via email that my ABS had issues. The app also showed it too. The dealer said their tests showed no issues. Onstar ended up costing me $129 to diagnosis a problem that wasn't even there. When I confronted Onstar they state their systems reset the alert immediately. However, the alert stayed in the app for TWO DAYS. The email and alert both recommended going to the dealer within 7 days, and to stop driving if my ABS light appeared.

Called to cancel trial, and their person just would not be quiet long enough to hear that I absolutely wanted this thing cancelled. They tried and tried to get me to reconsider, much more than any other company I've had try to do so in the past. I explained that there is no value to this service, none, and that there was no point in continuing the trial, on and on for ten minutes to finally get this resolved. What a PITA. Onstar was a great idea back in the pre-cell phone era, not so much today. For the money Chevy spent putting that junk in my truck I would have much preferred to simply have remote start, something I would need to lay down $400 for at this point to have added by the dealership.

My car's battery died a 2017 Cadillac Escalade. At 10:24 am I called up OnStar to get roadside assistance. Greeted with beautiful words and care and then was thrown under the bus by forwarding my request to some company named Abrams in the Oakville Burlington area. OnStar didn't even bother checking up on the status of the request and Abrams never showed up. After 2 hours someone calls and says that it'll be another 2 hours. At 2 pm frustratingly via some auto voice service I had to cancel the request. Called up the Abrams people and they put me on hold and never came back. What a scam this Onstar service is. Charging 40 plus dollars per month and then harassing by emailing and calling if you discontinue. I wasted so much on these worthless promises.

Lori **. OnStar account # ** effective since 4/2014. Ref: case # **. (There are numerous previous case numbers from numerous similar instances.) A long time customer of the high cost navigational and phone-in-car services of OnStar, the service worked rather well for the first years, but in the past 18 months, is abominable. Operators do not speak clear good English (being from who knows what countries), are dismissive, read from scripts, and do not respond to direct questions, but just repeat over and over from their nonsensical scripts, and consistently hang up on customers. And repeat. I call back, get hung up on.

This company is horrendous, and I would not recommend anyone subscribe to them. I don't know where to start. Firstly, I've used their roadside assistance 3 times in 5 years. Each and every time I've used OnStar roadside assistance, It took them more than 3 hours to get me a tow truck. Onstar tells me that they have a time limit of 90 mins, but refuses to enforce the policy with their tow providers. Secondly, When calling roadside assistance, they tell you they can't locate your vehicle. If this is the case, then why are you going to market your company as a valuable service? If I was to crash my car and be unconscious, they would have no idea where to send help to. This is why I won't sign up. Then they want to charge $15 a month just for remote features?

ONSTAR gave my location without my authority or even asking me for it. Stay away from these people. They are tracking you. They even listen to your conversation in the car. They are spies that are working for up there.

I initially had a free OnStar trial when I bought my car in August 2017. I was more than ok with transitioning that into the least expensive OnStar plan afterwards. However, over the past few years of lots of travel and no issues, I realized I was basically throwing money down the drain when my insurance offered better roadside assistance built into the cost of my insurance. The only benefit to having OnStar would be if I rolled off the edge of a mountain and into a ravine in the middle of the night, which is unlikely.

I sign up for service while an hour away from home and it showed the vehicle parked at my house when we got home so I figured it was working. Then my wife said she nearly locked her keys in the car so I checked to see where I unlock it from the app. Nothing! No access. In fact the app showed the car parked at my house still. I tried updating the app, nope. I waited a couple days to see what would happen, nothing. I wake up and decide to check it again and it was still useless. I called OnStar on my cell and go through the prompts and I get left on hold for over five minutes. So I walk to the car and press the button, amazingly they are there. I tell them to end my trial service and they put me on hold two more times.

Yesterday, the 10th of August 2020, I left my house in Frederick, MD and started my trip towards Washington D.C. for my grandmother's funeral. I left just after noon, about an hour and half to get an hour away (needed to check in by 1:30 pm). Being the Pandemic and the wait list to get a burial in Arlington, my grandmother was finally going to be laid to rest a year to the day after she died. Being the Cemetery is closed to the public, you must have an appointment and can only show up during your appointed time. I pushed the button and asked Onstar to route me to Arlington National Cemetery.

OnStar is no different from Sirius XM. We give you free trials but you better not forget to call us!!! I just spent 179.97 from December to May and I have never pushed a button on my mirror. But I didn't call to cancel my FREE service. Nice! Lucky there are no major events going on right now, you know, like a Pandemic. I just need to do a better job at making sure I manage YOUR FREE services. I would say I will do better for you next time, but there will not be one.

OnStar Welcome Call in 2015 was Clear, NO background noise and the Agent was very Courteous and understandable. OnStar Welcome Call in 2020 was A Disaster, Rude Agent, Very Noisy and Signal Broken Up.

I have been a customer with OnStar for several years. I have never had to use them until recently my vehicle was stolen. I immediately contacted the police and OnStar. Onstar is a scam! I called them numerous times, never once could get any answers. After 48 hours my case was terminated, but once again I was never notified. Not only could they not locate my car, Their customer service is pathetic. Onstar is the worse experience when I had faith in their company to provide quality service. I got nothing in return, I just spent a fortune paying monthly notes for NOTHING!

Bought a 2017 GMC Canyon truck. I purchased their data plan for the Truck thru AT&T.. Really never used the service because I was leasing the truck so I was keeping the miles down. Starting in Sept 2019 I decided to start trying to use this feature, thinking I might be able to stop my XM Sirius service that I have. There were days it would work. Other days it would give me a wifi connection. But there was no internet connected, which means my cell phone or apps that require internet do not work. I contacted On-star. They had me try a bunch of stuff. No luck. Moved it up the chain of technical support. Got back to me a few days later that updates were processed. I would try.. Worked for a couple of days then stopped. Did this many times with on-star. Eventually they wanted me to take the truck to dealer. Which I did many times. All the parts were replaced on separate visits. Still does not work. I have canceled the data plan with on-star.

One of the consistently unethical companies that I have ever dealt with. Continuous billing tricks and unauthorized charges. I just completed my third call to cancel the same account and I have no doubt that I will receive another unauthorized charge on my credit card. This time I time I am filing a complaint.

Don’t give the dealer your credit card information. Insert will bill you 35.99 a month. The dealer will set up the account without your Permission. With some pin number you didn’t choose in with an email address that may or may not be yours. So when you call to cancel it it’s difficult to even get to your account that you didn’t sign up for because none of the information they have was provided by you. They will only refund three months worth of billing. They claim to be reputable but all it is is GM Chevy working with their aunt Star to get as much money out of you as possible. We will no longer be purchasing any Chevy or GM vehicles. I will never recommend them to anybody else.

OnStar is a very difficult service to cancel, I sold my Chevy 3 weeks ago, called and cancelled the service, they still keep doing nonsensical collection calls, try not to sign up with them without a ironclad already set cancellation date.