OnStar

The premium package sounds amazing! But unfortunately the OnStar departments like customer service, technical support, and even supervisors in those departments are a joke. They not only do not listen they provide zero resolution to a simple issue. Every month I receive a diagnostic check and every single month since I bought the car (5months) I get a red indicator next to the OnStar Service Plan. Stating:

OnStar promise great customer service however talk is cheap and actions speak louder than words. Needed Roadside assistance from onstar. Their customers service reps are so untrained and can’t speak English as I had to wait 5 1/2 hours in the sun before a truck arrived. The Morons they hire sent the truck 3 times to my location. In my option save your money and use AAA instead of Onstar. I think I can spend $45 a month to better use. Jeff **.

After holding For more than 30 minutes (Thankful it wasn’t an emergency, right???) trying to understand the packages. Only wanted a couple of the services but they were in different packages, so would cost more than the package I currently had so I should just keep what I have…. Wow. I asked why I couldn’t think about it and cancel what I wanted online…. Basically told it was matter of life and death, so they had to explain that to all of their customers. Wow, really? Basically was told their average customer is not smart enough to decide on their own… Well, I just cancelled the whole service and am sorry I ever paid them anything…

I signed up for Onstar after my free trial ended through GM. About a week after subscribing I realized the only service I really wanted was the remote start, although since I can remote start with the key fob it wasn't worth paying a monthly fee for something I don't need. This is where the fun begins. Like pretty much every service I use these days, you can unsubscribe online. Onstar doesn't offer this feature, big warning sign. They do list a phone number. Although every time I call the cancelation number, the auto service hangs up on me after waiting about 3 minutes. This happens every time I call, every day on my cell phone or work phone.

From day one I have had nothing but issues left and right with OnStar and getting my vehicle activated with their service. They inform me that my vehicle is not responding to their system and that I need to take my car to the dealership to make sure the computer is running properly. I go to the dealership and the computer is perfectly fine. The dealership talked to OnStar and deemed that the issue was with Onstar's computer and network themselves. This was back on 8/8/21. I was told that a Senior Technician would be in contact with me in 3 to 5 days and was never contacted. I then tried three other times and told the same thing.

I have had OnStar since 2013 and was grateful for their quick response in a five car pileup in 2014. I've always had Guidance (Code 701). I received my bill and it increased by nearly $40. The codes were different also. I did online chat, which extremely frustrating. Duh. I finally found out they no longer offer Guidance, which supposedly was stopped in December 2018. News to me since I have actually used directions in the past year. So much for loyalty. I'm not paying $400 for OnStar if that very important feature is no longer included.

My husband and I have always used OnStar even though we have triple A. We turned in a leased car April 2019 and were continued to be charged. We both have OnStar on our cars so this charge was not something that jumped out to us. We called and after over 15 calls/ being on hold 45-60 minutes were told not their problem. They would refund us 216. We spend over 2000 on a car that we didn’t own and have had OnStar the past 15 years on 5 cars and this is what we got. Ingersoll of Danbury said it was our job yet when my husband returned car they said they would handle anything further. I’m so angry that we paid for a service in a car we didn’t own for over 2 years and they don’t care. Especially since we currently have their service on 2 cars and have had it over a decade. Disgusting!

I didn't have an opinion at all about Onstar except that it was another thing I don't need until my car was stolen. As I sat there in shock on the day of wondering what to do next, my neighbor asked "don't you own a Chevy?" Turns out the Basic Plan that comes standard in a lot of Chevys can not only locate your vehicle but also stop it in its tracks! The customer service was so exceptional it made me want to purchase more coverage from them. Onstar really is a great service and they're the reason I now have my car back.

I called to cancel my free trial before the monthly subscription started. The man would not accept my answer of "I do not want the service" and kept talking in circles about having time left on the trial (it ends at midnight tonight). He kept asking for a reason why I wanted to cancel, at least 5 times of this back and forth, until I told him it was due to horrible customer service and he hung up on me. God forbid somebody like this isn't on the other end of an emergency call, and doesn't accept your reason of being in danger. There is a reason why Chevrolet vehicles will not have this service on 2022 vehicles.

Purchased a new Buick. After my 30 day free trial with OnStar I reviewed my choices. I found it very hard to understand my choices offered. I called a customer service person and really got lackluster results. After paying for the expensive "bundle and save" I tried it out. Come to find out you have to purchase another separate data plan for other things in the original plan to work. Customer service agent did not advise me of this. Tried calling service from my car 4 times and could never speak to a line person. Kept hearing the same loop of rhetoric over and over and no one ever came on the line. Got out of the car and called a 5th time and same thing. On the 6th call I actually spoke to 3 different people. I ultimately canceled the plan one hour later. Bottom line, customer service is extremely poor and overwhelmed. I will never purchase a plan.

My adult daughter purchased a new Silverado in December. In January, her truck was hit head on by a drunk driver and totaled. After a month of driving a rental car the insurance company had not settled. I purchased a new 2021 Suburban in January, paid for, titled in my name only, and insured in my name. I let my daughter drive it until her claim was settled and she could purchase a new vehicle. Last week my daughter decided that she did not want me monitoring where she was, so she pushed the blue button and said she was the new owner of the vehicle.

I bought a new Chevy truck. Had it about 5 months. Received a letter beings I had sold my truck. OnStar was disconnected. I called and told them I had not sold my truck and to please reconnect the service. They wanted to charge me to do that. When I asked why I had to pay for their mistake she hung up on me. I buy trucks for my business every two years. I will not be buying any that offer OnStar.

OnStar basic services app used to work great (remote, diagnostics, navigation, etc.) and I loved it. And, since it DID work so great, OnStar decided that it needed to be updated (?!?). So they did. And it quit working altogether for my '15 'Vette and many, many, many other people. In fact, trying to reinstall the app now gives me an error message telling me in big red letters that the app was was no longer compatible. Spent a couple of hours on phone with OnStar. They tried, but were clueless. In fact, the individuals I spoke with weren't even aware of the reviews that were being posted on the Android PlayStore (or so they say!). Turns out there are 100's of 1-star complaints over just the last few weeks related directly to problems with this update. LOTS of problems. And the OnStar people were unaware of this?? Really? Wow.

I have been dealing with OnStar customer service since February and have been repeatedly lied to and promised phone calls back that never happened. My case has been “escalated” every time yet not solved 3 months later. Horrible company!

When buying a car there are a lot of things to take into consideration. For me one of those things is OnStar and has been for a decade or so. Tonight that changed. It has been my practice ever since being an OnStar customer to lock my keys in my cars when I travel. That way I don’t have to worry about losing them. Well tonight I found out that if you DO NOT start your OnStar vehicle for 10 days or more, all OnStar features are disabled. That’s right! It no longer works. So after a long day of traveling I went to access my vehicle with no luck at all.

Over the last 3 year Onstar has mistakenly called me almost 1,000 times because they had my phone # as one of their rental fleet contact phone numbers. At every call I would say take my phone # off your list but would receive another call with a day if not hours. Finally I received legal help and was told that I have the right to charged them my regular rate if I properly disclose that every phone call I would charge them this valid and not of ordinary fee. It's amazing that I was transferred to the correct department and my phone # was taken out of their system.

Canceled my service and they still took money out of my account. I called to tell them to put my money back and they kept telling me it was a valid charge. How can it be a valid charge/withdrawal if the service was canceled? Payments were always taken before the month of service, so cancelation should stop ALL charges/ bank withdrawals. The people they have working for them are rude, and they hang up on you!!!!

MOST HORRIBLE CUSTOMER SERVICE EVER!!!! I bought my Yukon and while at the dealership... ONSTAR calls us up and wants to sign us up for a 90 day trial and to lure us in they offered a $25 gift card. It's been over 90 days since then and they still haven't provided a $25 gift card. They are a bunch if liars. I called several times and escalated it to the loyalty team 3-4 times with a promise I would get a call back or an email and I haven't received anything. This service isn't worth getting if they can't even give you something they promised and agreed to.

I pay for my On Star services. I had a friend who fell on ice & had to go to the hospital by ambulance. I was told by ambulance that there taking her to oakwood. I got in my car started driving use my turn by turn directions. The guy said something went wrong on their end when he went to send the direction to my car. He finally ask me to hang up and call back and someone will help me figure out what going on and hopefully send driving directions to my car. I am driving. I push the button it just rang and rang. I hung up pushed it again and again like 6 times. I started crying. I was lost, needed to get to the hospital.

Customer service reps are rude and I cursed one out tonight. I feel so bad that I did. But man that man was over talking me and being extra mean. I do not recommend OnStar. One rep was really good. His name is Brian. After this bad day I had after getting my car stolen Brian was the only nice respectful rep. God bless you Brian and I pray good things happen for him.

Very kind. Will allow you to connect for free to someone while you wait for help. They follow up. Service is fast and excellent. They work with your dealers and insurances. They are the best! And I didn't get any charges ever.

During the six years plus I’ve used this feature only once and will be the last time I will in the future. I experienced a flat tire and upon calling them which was mid afternoon before rush hour. My request for a tow was cancelled by someone other than myself. I proceeded to call them back after being informed of the cancellation. About this time it is rush hour traffic and the tow were on the opposite side of town. When the two men got there while loading my car they bent the under flap and I was looking at the time it happened and told them of the incident which they felt was not a problem. Discount Tires was about to close so they had to hurry. Upon reporting this to Onstar they gave me the towing company who refused to fix my car $950. The car is a well kept Cadillac SRX.

I trust OnStar more than any other roadside service because they are right at your fingertips, know where you are located and what services are closest to help you. They are professional, quick and make sure you have everything you need. If you need directions, emergency assistance, issues with your car, they are there with you all the way. One call to them and not having to worry if you have internet service for your cell phone. Quick, easy and efficient, no other service compared to OnStar!

On Star has always been there for me whether it was due to an accident, a dead battery, flat tire or ran out of gas, even locked my keys in the car once! On Star is my personal angel and I am so grateful I have them for my protection! One time I even got lost talking a day trip to the Oregon coast on a back road. I called On Star and they directed back to civilization, I was so happy and relieved! I'll only use On Star!

Good customer service and available 24/7. They can tell you what the service code is when the check light goes off. They give discounts for veterans, too. Used the automated service to unlock my car several times, which makes them valuable and worth the cost to me.

OnStar is a pretty reliable company. They are quick to assist and have good customer service. Great service to have and I do think they care about their customers. They also have pretty up to date and good technology to help in most situations that arise.

I went to pick my grandson up after he got off work after midnight when the battery on my car died. OnStar had someone there in less than 1/2 hour and had us on our way. He was courteous and efficient. Was a lifesaver that time of the night.

They track my movements everywhere and sell the info to insurance cos. and others. BIG BROTHER is always watching. You can't have it disabled unless you do it off the books. My other car, a Lincoln, furnishes roadside assistance for FREE.

Great service, friendly, professional but tend to be pricey, feel safe with them. Just wish the cost was less other than that they are great!!! I like knowing they are with you just by pushing a button. They are reliable as well.

I had OnStar with my current vehicle for 5 years. I rarely use it, mainly to lock my car from the app. I received a alert via email that my ABS had issues. The app also showed it too. The dealer said their tests showed no issues. Onstar ended up costing me $129 to diagnosis a problem that wasn't even there. When I confronted Onstar they state their systems reset the alert immediately. However, the alert stayed in the app for TWO DAYS. The email and alert both recommended going to the dealer within 7 days, and to stop driving if my ABS light appeared.

Called to cancel trial, and their person just would not be quiet long enough to hear that I absolutely wanted this thing cancelled. They tried and tried to get me to reconsider, much more than any other company I've had try to do so in the past. I explained that there is no value to this service, none, and that there was no point in continuing the trial, on and on for ten minutes to finally get this resolved. What a PITA. Onstar was a great idea back in the pre-cell phone era, not so much today. For the money Chevy spent putting that junk in my truck I would have much preferred to simply have remote start, something I would need to lay down $400 for at this point to have added by the dealership.

My car's battery died a 2017 Cadillac Escalade. At 10:24 am I called up OnStar to get roadside assistance. Greeted with beautiful words and care and then was thrown under the bus by forwarding my request to some company named Abrams in the Oakville Burlington area. OnStar didn't even bother checking up on the status of the request and Abrams never showed up. After 2 hours someone calls and says that it'll be another 2 hours. At 2 pm frustratingly via some auto voice service I had to cancel the request. Called up the Abrams people and they put me on hold and never came back. What a scam this Onstar service is. Charging 40 plus dollars per month and then harassing by emailing and calling if you discontinue. I wasted so much on these worthless promises.

Lori **. OnStar account # ** effective since 4/2014. Ref: case # **. (There are numerous previous case numbers from numerous similar instances.) A long time customer of the high cost navigational and phone-in-car services of OnStar, the service worked rather well for the first years, but in the past 18 months, is abominable. Operators do not speak clear good English (being from who knows what countries), are dismissive, read from scripts, and do not respond to direct questions, but just repeat over and over from their nonsensical scripts, and consistently hang up on customers. And repeat. I call back, get hung up on.

This company is horrendous, and I would not recommend anyone subscribe to them. I don't know where to start. Firstly, I've used their roadside assistance 3 times in 5 years. Each and every time I've used OnStar roadside assistance, It took them more than 3 hours to get me a tow truck. Onstar tells me that they have a time limit of 90 mins, but refuses to enforce the policy with their tow providers. Secondly, When calling roadside assistance, they tell you they can't locate your vehicle. If this is the case, then why are you going to market your company as a valuable service? If I was to crash my car and be unconscious, they would have no idea where to send help to. This is why I won't sign up. Then they want to charge $15 a month just for remote features?

ONSTAR gave my location without my authority or even asking me for it. Stay away from these people. They are tracking you. They even listen to your conversation in the car. They are spies that are working for up there.

I initially had a free OnStar trial when I bought my car in August 2017. I was more than ok with transitioning that into the least expensive OnStar plan afterwards. However, over the past few years of lots of travel and no issues, I realized I was basically throwing money down the drain when my insurance offered better roadside assistance built into the cost of my insurance. The only benefit to having OnStar would be if I rolled off the edge of a mountain and into a ravine in the middle of the night, which is unlikely.

I sign up for service while an hour away from home and it showed the vehicle parked at my house when we got home so I figured it was working. Then my wife said she nearly locked her keys in the car so I checked to see where I unlock it from the app. Nothing! No access. In fact the app showed the car parked at my house still. I tried updating the app, nope. I waited a couple days to see what would happen, nothing. I wake up and decide to check it again and it was still useless. I called OnStar on my cell and go through the prompts and I get left on hold for over five minutes. So I walk to the car and press the button, amazingly they are there. I tell them to end my trial service and they put me on hold two more times.

Yesterday, the 10th of August 2020, I left my house in Frederick, MD and started my trip towards Washington D.C. for my grandmother's funeral. I left just after noon, about an hour and half to get an hour away (needed to check in by 1:30 pm). Being the Pandemic and the wait list to get a burial in Arlington, my grandmother was finally going to be laid to rest a year to the day after she died. Being the Cemetery is closed to the public, you must have an appointment and can only show up during your appointed time. I pushed the button and asked Onstar to route me to Arlington National Cemetery.

OnStar is no different from Sirius XM. We give you free trials but you better not forget to call us!!! I just spent 179.97 from December to May and I have never pushed a button on my mirror. But I didn't call to cancel my FREE service. Nice! Lucky there are no major events going on right now, you know, like a Pandemic. I just need to do a better job at making sure I manage YOUR FREE services. I would say I will do better for you next time, but there will not be one.

OnStar Welcome Call in 2015 was Clear, NO background noise and the Agent was very Courteous and understandable. OnStar Welcome Call in 2020 was A Disaster, Rude Agent, Very Noisy and Signal Broken Up.

I have been a customer with OnStar for several years. I have never had to use them until recently my vehicle was stolen. I immediately contacted the police and OnStar. Onstar is a scam! I called them numerous times, never once could get any answers. After 48 hours my case was terminated, but once again I was never notified. Not only could they not locate my car, Their customer service is pathetic. Onstar is the worse experience when I had faith in their company to provide quality service. I got nothing in return, I just spent a fortune paying monthly notes for NOTHING!

Bought a 2017 GMC Canyon truck. I purchased their data plan for the Truck thru AT&T.. Really never used the service because I was leasing the truck so I was keeping the miles down. Starting in Sept 2019 I decided to start trying to use this feature, thinking I might be able to stop my XM Sirius service that I have. There were days it would work. Other days it would give me a wifi connection. But there was no internet connected, which means my cell phone or apps that require internet do not work. I contacted On-star. They had me try a bunch of stuff. No luck. Moved it up the chain of technical support. Got back to me a few days later that updates were processed. I would try.. Worked for a couple of days then stopped. Did this many times with on-star. Eventually they wanted me to take the truck to dealer. Which I did many times. All the parts were replaced on separate visits. Still does not work. I have canceled the data plan with on-star.

One of the consistently unethical companies that I have ever dealt with. Continuous billing tricks and unauthorized charges. I just completed my third call to cancel the same account and I have no doubt that I will receive another unauthorized charge on my credit card. This time I time I am filing a complaint.

Don’t give the dealer your credit card information. Insert will bill you 35.99 a month. The dealer will set up the account without your Permission. With some pin number you didn’t choose in with an email address that may or may not be yours. So when you call to cancel it it’s difficult to even get to your account that you didn’t sign up for because none of the information they have was provided by you. They will only refund three months worth of billing. They claim to be reputable but all it is is GM Chevy working with their aunt Star to get as much money out of you as possible. We will no longer be purchasing any Chevy or GM vehicles. I will never recommend them to anybody else.

OnStar is a very difficult service to cancel, I sold my Chevy 3 weeks ago, called and cancelled the service, they still keep doing nonsensical collection calls, try not to sign up with them without a ironclad already set cancellation date.

Purchased a new 2019 Denali. Came with a month of OnStar for free, then they extended it for 2 months free if I entered my cc information. So I took it. Well today I got an email notification that I had earned "My GMC" points for my onstar purchase. What? The credit card I gave stays locked so no charges can be made to the card, so what have they been doing? Just racking up $40 dollar a month charges, that are being declined due to my locked card. I called and wanted to cancel the service, because I apparently didnt read the fine print. The "Extended free trial" signed me up for autopay.

This is with regards to the issue that I faced today (December 30th 2019) at 4.15AM. I own a 2018 Chevrolet Malibu, with which I was returning back home in the Highway 401. The car lost control due to a slippery track and glided off road and fell into a ditch that was quite steep. It was a highly panicking situation and we immediately sought the help of OnStar for an immediate roadside assistance. We reached out to an associate and the call was transferred to a Chevrolet roadside assistance agent - Chris. Chris, gathered all our information and details of the car too and advised that they will assign a truck to help us take our vehicle back on road. As said, we received all the details of the tow truck company via text message that had a link and the link directed us to a webpage which had an ETA of the truck to our spot.

I went to use my Turn-by-Turn about a week ago and was informed it had been canceled. I did not cancel the service and I paid for a year service that does not expire until June 2020. I purchased a special they had for $10.00 a month for the turn-by-turn. Several days ago I got a letter stating my service had been canceled. I called the number and was told that they no longer have that plan and their system canceled it. The person said she couldn't help me and I would have to call from the vehicle. I went online and checked my account and saw where they canceled it and issued me a credit for the remaining months. No one even told me that and the letter never mentioned it.

When you buy a new vehicle, you'll be schmoozed and impressed and PUSHED into giving OnStar your credit card for a subscription with the first month free to "see how you like it". DO NOT DO IT. They will NEVER stop charging you for a service you do not want or need. Every month after they have charged us $35.20 we call to tell them that we want to cancel our subscription--after all, they claimed that you can "cancel anytime" when they snatch your credit card number from you. It makes no difference. They have charged us $35.20 every month for the past 10 months. I am now making a report with the BBB in the hopes that something will happen. The next step is to dispute every charge with our credit card. I do not actually expect to get our money back. DO NOT FALL FOR THIS SCAM.

After have the service for a year, I decided to downgrade my subscription. Each time I called they tried to upsell me something or warn me about what I was dropping. I was well aware. They have more than once sent on a wild goose chase, given me erroneous directions and simply don't care. "Oh we apologize for that. Where would you like to go?" has been the response. So I was told to call and ask for the customer loyalty department and get a discounted plan from them. The woman who answered had an attitude from the word go. I explained my situation and said that I would drop the service before I paid yet another $14.99 (their already discounted price) for bad service and options that I didn't want or use, ie lock-out, wrecker, etc.

I have been paying $320 per year for this service. Today I called to cancel and they offered me $120 per year because "I had been paying their retail price" and they had a better offer for me! So, I've been ripped off for years and now they have a better offer??? I canceled my services. I am disgusted with them! I will get AAA Plus for $100 per year instead. Don't fall for this con company. They are seriously overpriced and have no appreciation for their long-time customers.

Dec 14, 2019. I have waited 3 1/2hrs to get my car towed 5mins from where I stay. They made me miss my ride to pick up my battery and was not willing to assist me in getting it. The battery was only 5mins from the dealership. NarTowing was suppose to pick me up at 1st and didn't call when they were running behind. OnStar then switched me to Superior 2hrs later because of the wait. I explain I missed my ride to pick up my battery and Trisha said they would not pay the additional $8 to pick it up, even though it was their fault. Superior said they had no problem taking me and OnStar would need to approve the additional mileage or I would have to pay. Well, I wind up paying it. OnStar has not held up to the service they use to provide and I am cancelling my service. Oh, they also couldn't help Wed Dec. 11th when I was in my car due to my battery. The lady couldn't even tell me where my pocket transmitter to use my phone key. Terrible service.

I waited over 3 hours for someone to show up to help fix my tire. No one came. Customer service called me many times telling me the driver would be coming soon but no one ever showed up. They then tried to tell me they would have to re dispatch someone to help me and would take another 45 minutes. A young girl should not have to wait in the dark and rain for almost 4 HOURS for someone to come and help them. Ridiculous.

This service is great... in theory. However, it is overpriced and is nothing that isn't already provided by a basic cell phone. Accident assistance is provided free of charge so what are you paying $35 a month for? This does not include the wi-fi, an additional charge on top of the ridiculous monthly fees. An OnStar trial was included with our truck purchase, an already overwhelming affair. There was no notice that the free trial had expired. We called immediately once I realized that my credit card was charged. After being transferred twice, we sat on hold for 15 minutes while they cancelled the account. Today I received a notification that I was credited $1.18 by OnStar. It boggles my mind as to how that math works but unless you call, they will not explain charges or allow you to dispute any. It's absolutely ridiculous and an antiquated, overpriced service. Spend the money on AAA instead.

Nothing but the Truth stated: I am a former General Motors employee with GMISCA/EDS over Ten years when General Motors was the real GM, however today this FIRM is history. I have always purchased or leased GM cars and SUV’s and my spouse retired from GM as the same summary and purchases as me (myself). So, when I make the following statements below are 1) TRUE, 2) REAL, 3) TRUTHFUL, 4) BELIEVABLE and not to be ignored! I also firmly believe that the United States and Canada should not have bailed them out and should have left them go out of business. Just look what they have done since the “BAIL OUT” (Plant closings, Benefits taken away, OnStar, GM Financial, etc.).

Free trial is nice, but I would never pay more than $5 a month for the safety, turn by turn nav, and remote access combined... Either myself or a person passing by me can call 911 and it's free, my phone has GPS with a full map and numerous other features and to be honest you can get cell phone service for $35 a month anymore. I really don't know what OnStar or GM is thinking still installing these units in the vehicles when anymore no one wants to pay that much for something that can't even come close to competing with a cell phone, I do like that they offer hot spot. I may activate it for one month for my kids next vacation, but then again, my cell phone also turns into a hot spot soooo there's that...

I had a brick thrown through my window, had my vehicle ransacked for the tire lock, all four tires were stolen and on star never sent an alert. The next day the insurance appraiser showed up without my knowledge. He reached into the vehicle through the broken window and unlocked my vehicle. Onstar immediately sent me an alert that my vehicle was being stolen. They didn’t notify me when it was broken into, but notified me when it wasn’t being stolen. They did an investigation as to why I wasn’t notified and said I didn’t have onstar connected to my windows or interior movement. So my question is why did it work when the insurance adjuster opened the door but not when the thieves opened it.

Untrustworthy. If you're having issues cancelling OnStar, just notify credit card company and file lost card, keep in mind though if you have other monthly charges on the same card, just update the ones you're keeping, with your new issue credit card. This is the only way you can keep OnStar honest and keep them from charging months after you cancel the subscription.

Activated for a long road trip to the desert. Not only does this service have trouble connecting the advisors don't even take the time to give you proper directions. Tried getting directions to Petrified National Forest and the advisor put us on hold for over 5 minutes and then proceeded to give us directions to our home address over a thousand miles away. We also asked for directions to a specific address which I was very clear on and the advisor sent us to an intersection off the expressway on the other side of town. We ended up getting lost for over half an hour trying to figure out where he sent us. The advisors don't speak clearly, listen or even give you the chance to answer. Google Maps and Waze are better and free! I was certainly glad we didn't rely on them for emergency services as I don't think they would have been reliable.

COSTLY! Poor “Hot Spot” Service. Can not stop vehicle tracking or push button contact even when service is cancelled. GM dealer says the Onstar module can not be disconnected without detrimental effects.

I have been a fan of OnStar in the past so when purchasing a new vehicle a few months ago, I decided to stick with GM solely for Onstar but have been nothing but disappointed. On my first road trip there were MANY dead zones in which I was unable to connect with Onstar or get any help with Navigation. Thank Goodness that I did not need emergency services! The reps that I get connected to sounded like they hate their job and it gets worse each time I connect. Then to top of the horrible service, I called to get my paid subscription going since my trial ran out and it costs way more than I was paying in my old vehicle 3 months ago. I had emergency service as well as could use the app for 14.99, now they want to charge me 34.99.

My car was stolen at 1:00am on the 3rd of this month. I called the police and they took the report and pretty much just told me all they can do is report it stolen along with the contents inside the car which at the time was my everyday used items, such as purse, phone, medications, my child's carseat, etc., and they could keep an eye out for sitting of my car. At the time I wasn't even remembering I had active OnStar! It wasn't until several hours later that I remembered and then called OnStar from a family member's phone. Within 30 minutes OnStar located my car and had the police in route to the destination where they recovered my car unharmed! Without OnStar I probably would not have gotten my car back at all, let alone still in one piece! I can't say thank you enough considering my car is still under payments and I've only have had it for 7 months!

My new Cadillac failed to start and when I called Onstar I received a recorded message informing me they were busy and experiencing a high call volume. Finally called road service on my phone and had a tow truck there in five minutes. My second experience found me stranded and unable to get any response from OnStar at all. Yesterday I was rear ended and OnStar crash response did not activate. I did push the OnStar button and an OnStar operator answered but the person was speaking in garbled English and very hard to understand but they indicated that they had my location and the police would be there soon. The police were driving by looking for us on the road but we were just off the road in the parking lot and kept passing us by even though we hollered and waved our arms they never found us.

DO NOT give them your credit card number when you buy a new vehicle. They made us give them our credit card number for the "free" month of service, then we could cancel it "any time". We've tried cancelling it MULTIPLE TIMES. They will NOT stop charging us. This is $35 per month and that was eight months ago. We're up to $280 that we SHOULD NOT HAVE HAD TO PAY. We do not use OnStar service. We hardly use that vehicle and do not need it and have NEVER needed it. They won't stop charging our credit card!

I wanted to take advantage of the 15.00 data plan which I am already paying 20.00 a month for. Upon my initial phone call I was told that my account was not under my name which it could not be possible (or can it). Some strange reason my mother in law is now the account holder which none of my cars are under her name. Come to light that back in august I had purchase a car for here and the dealership must had set her up with the account.

Don't be fooled. Even if you call and cancel before your time is up they keep on charging. They got me for almost a year on something I cancelled and they're not wanting to give me my money back so now I guess I'm going to have to press charges.

I have had my Chevy Equinox for 4 weeks and have unsuccessfully been able to join OnStar with the My Chevy app. I have called 5 times and every time the reps repeat the same script with the same unsuccessful connection. Four times they have told me a supervisor would be in contact with me within 3 days and all four times no contact. My last call to OnStar the rep assured me he could fix the problem and after 40 minutes his response was nothing he could do. I will be cancelling this outfit long before my free trial is up. The staff are friendly but are incompetent to fix a minor clutch. What a waste of my time dealing with OnStar. I was able to search and find directions on Google map in under five seconds while the rep spend several minutes and could not find the same destination.

When you purchase a new GMC an "Onstar" subscription comes with it...free for anywhere from 1 to 3 months. On July 11/19 after my subscription had expired I continued with Onstar at their lowest rate $15.75 per month for my Cadillac. In August 2019 while travelling I added our GMC Denali at $15.75 then increasing it to $36.74 to get sufficient data. WELL! BIG MISTAKE! All of a sudden my credit card showed 8 charges for two vehicles in 2.5 months!

We have had OnStar for over 10 yrs! This past week I lost it and my data plan. OnStar states they can't have any history although they do have my email and PIN to it. They drafted the money as usual on 9/26/19 but we don't show to ever have had it. This is the 2 or 3rd vehicle we have had it on. We have been passed to so many people and it's "escalated to super tech dept" but no resolution. I ask today can we just start a new account and move on and NO is the answer. The super tech has to fix this issue! Not sure I even want it now! Sorry tech support and is OnStar on strike with GM?

We bought our 2019 Chevy Equinox in October of 2018. We had free OnStar until January of 2019. I called a few days before the expiration date to cancel. We didn’t realize they were charging us $33.00 dollars a month until my Husband noticed it on the bill. They will not give us our money back. We never used the OnStar since we’ve had the car. We will never have OnStar ever again!!! Very disappointed with this company!

My husband I both leased new Chevy vehicles in April and we’re told we had to sign up for OnStar's “free trial” before leaving the parking lot. We were offered 3 months for free. After 1 month my husband and I were both charged. My husband called and they refused to refund the free months. Ok fine, so we ended up canceling. Three months later, 3 calls to cancel and refund us later, We are STILL being charged. We have not used OnStar once. Not care to. They have not refunded us for any month after they told us they would and they continue to charge even though we have canceled several times. I will NEVER recommend OnStar to anyone. And more than likely will lease a non-Chevy vehicle after this mess!

When I purchased a 2015 GMC Sierra fully loaded, the OnStar app was free, when coming back from a hot vacation to a cold climate, you can remote start no problems, then I purchased a 2018 GMC Sierra Denali fully equipped loaded $80,000.00 then my trial runs out after 3 months, OnStar now wants to charge $9.00 a month to use the app. I think OnStar needs to remote start the whole company & stop ripping people off.

They are giving me a hard time in cancelling my account and will not remove my credit card from the account. I was told to call back in 24 hours to remove my card. I'm not sure that's even legal so I'm holding for a supervisor...

This is the 3rd trip we have been on using OnStar to navigate. We requested directions to our next location and we were taken 2 1/2 hours to the wrong location. After calling them and requesting assistance we were told there is nothing they can do. I trusted them and felt it was a safer alternative to my phone. This also happened when we went to watch our daughter graduated from the Military base, they sent us to the wrong location. There are even times I have requested routes via specific highways and they still get it wrong. In my experience I do not recommend trusting the agents in how to read a map.

I had to end up canceling the OnStar service because I get 10 to 15 calls a day from people trying to sell me stuff. I called them up they said there’s nothing they can do about it but change the number. So I had to end up canceling the service because I’m not going to pay for someone to keep calling me all day long in my car. Kind of ridiculous with the technology we have they can’t figure out the app or some kind of system to block the cold calls on my car!! I had to end up canceling the OnStar service because I get 10 to 15 calls a day from people trying to sell me stuff. I called them up they said there’s nothing they can do about it but change the number. So I had to end up canceling the service because I’m not going to pay for someone to keep calling me all day long in my car. Kind of ridiculous with the technology we have they can’t figure out an app or some kind of system to block the cold calls on my car!!

Got a three-month "free" subscription with purchase of my Chevy Colorado. Tried using navigation service - my GPS and app on my phone worked much better and easier. Service reps hard to contact - sat on hold for 10 to 15 minutes. Used OnStar button to call make sure the service was cancelled at the end of my trial. OnStar rep told me I needed to keep OnStar in order to continue to use my key fob to lock and unlock doors, and to keep hands-free phone service. So I subscribed to lowest level of service. Called car dealer to confirm. Was told that the statement by OnStar rep was incorrect. Used OnStar button to call to cancel service. Still waiting on my refund. I'm VERY leery about having OnStar equipment in my vehicle. Twice I was in friend's vehicle when radio cut out and sounds of a service center came on.

Several months after canceling my protection plan for the fee basic, I started to get audio announcements that "this vehicle is connected by OnStar to limited services". According to the owner's manual, this could happen every 60 days or so; but my cars does this every single time I start it up. I've made a dozen or more calls to their tech group, sitting in the car while they try to send a command to stop the announcement without success. By level 3 tech support, I finally got an e-mail suggesting I could contact sales to upgrade to a paid plan that should stop the announcement.

I had low tire pressure in my back right tire so I called OnStar and they said that Roadside assistance was provided on my vehicle. The representative told me to pull off the highway to a safe location so they could get someone out to assist me. After about 15 minutes someone pulled up beside my car and got out, mind you I was in a rough part of town, so I’m not expecting someone in a regular car. This person walked up to my car with a lug wrench and a jack looking into my window. I didn’t let it down at first until the OnStar person called me back and said that was the person to fix my tire.

Bought a new Chevy Silverado. With the vehicle came a free trial period. When the trial period ended I called to cancel. Didn't happen. Called again, they couldn't find account active so they said it had to be cancelled. Then 10 months later they are still billing me from an account I barely use. I just caught the, charge. They are only giving me 3 months credit. What a rip-off. If you cancel make sure you get a date, name, and confirmation number. Or best yet write a letter and certify mail it to cancel service. Because they are going to continue to bill you. What a rip off. Shady.

I got a three month free OnStar thing when buying a new car, and honestly never used it. The service looked okay, and the idea of having help if I were to get into an accident is decent. I was told that after three months, the service would be canceled unless I specifically contacted them to renew. I double-checked this, even going so far as to spell out that there wasn't an auto-renewal, and that I wouldn't get a charge after three months. They promised that this was the case.

We have an unauthorized charge on our credit card from OnStar. Called 4 times. Three callers denied they can see the charge. Then two days later we received 2 letters (same letters) in the mail stating OnStar has updated our credit card and is now using the card for OnStar services we requested. Except we haven't requested the services.

OnStar came "free" with my Volt for a while. I tried the turn by turn navigation once and it sucked. My phone does much better. That was over a year ago. Suddenly, I started getting charged $35/month for it. Called on Sunday to complain and they said their cancellation department was open Mon-Sat. Probably my last Chevrolet.

We never subscribed nor used the “free” subscription offered with purchase of used Chevy Suburban. Ignoring and unsubscribing hasn’t worked. Now I’m receiving Marketplace labeled emails with my email and vehicle VIN number in the 3rd party advertiser. OnStar is branded in the marketing email for product other than OnStar services.

What a scam. When your year is up they automatically charge your credit card, and when you call to cancel they start reading disclaimers and take up so much time. And if you have American Express and call them to cancel they have an agreement with OnStar and will not cancel! What a ridiculous scam. I think I’ll stop using both companies!

Lost internet connection. Called OnStar and they passed me on to tech support. They told me all the steps of troubleshooting they were doing. Tech could not get internet connected. Told me he would forward my case and someone would get in touch with me in next 4 or 5 days. Later in day I called back. Got different techs and he told me a trouble chit had been created and they would look at it on Monday. Today is Friday. He even said it takes sometimes 5 days to fix a problem. Asked about refund for not having internet service. Said once it started working again they might be able to give me some credit but not sure since they don't know how long it was not working... what a bunch of crap. I canceled all OnStar service at that point.

Had the free 30 days of service when I purchased my vehicle. Tried to set it up the day of purchase, OnStar said they were having system problems and I would have to call back another day. I called back 5 days later. They started my free month from the day of purchase, not the day of activation. When my data was running low in the vehicle wifi, I subscribed for the unlimited plan. Soon as my data ran out, it cut off. I checked my CC and OnStar had billed me for the plan, and had not bothered to activate it. When I contacted their tech support they told me it was an issue with the vehicle and not their service, and I would have to take it to the dealership despite it working fine previously. Their tech support just tells you troubleshooting steps and can't actually do anything on their end to address issues. I am done with them.

GM/OnStar you are going to make a lot of owners very unhappy. Just paid $60K plus for a new 2018 GMC last month. Traded a 2016 Chevy that I used only the basic remote access features in for three years for free. Like another poster mentioned, I feel OnStar has been a convenience selling feature of GM vehicles since inception. Now not so much. Not only can you track/know my location and who knows what else anytime you want, but you now want to charge me for the simplest basic features that I've grown accustom too and was a big part of my decision to buy another GM vehicle. Not anymore.

I kept getting e-mails one after the other get to Chevy dealer for oil change. Low pressure etc. This even though I never signed up for their service. I declined when I bought the truck new. When I would get a e-mail about tire pressure being low on left rear wheel. Guess what, the wheels had been rotated and this wheel was on left front. These people are idiots. GM can't even make software that will pickup the location of a pressure sensor location. Somebody is going to killed over inflating a tire because they send them the wrong location of the wheel. Needs to be a class action suit filed against them for harrasment reporting false information. They are sending false information and it is a safety hazard. Oh, that's right it's all about marketing. It's about supporting GM dealerships with false information.

Hello. So purchased a vehicle. Got OnStar free trial. My husband and I loved it. So when the free trial was up I called to see how much it was and I thought it was pretty expensive especially because we will have 2 vehicles on it. They wouldn’t give us a better deal and they were so rude. Love the OnStar, but as far as the customer service it’s horrible. Even talked to a manager and he was rude.

I signed up for OnStar through my dealership and was told I would get free service for two years on. OnStar started charging me after year one. I tried to get it resolved with their customer service, I got transferred over to six different departments, got hung up on three times and never got refunded for the charges that they billed me for services I never requested. Stay away, worst service ever. Stay away. Use your cell phone. It’s free.

I have had OnStar in 8 cars over 12 years. I currently have multiple vehicles with their service. I am not sure why, because my iPhone provides a better WiFi, and more accurate turn by turn directions. However, last Friday was the last straw. I was in a serious rear-end collision where I was rear-ended at a stop light. OnStar did not even contact me with their BS Accident Dynamic.

I bought a brand new 2018 Silverado this past November and had the included 3-month free trial, including the myChevrolet mobile app with key fob. 2 months ago the app was not working and displayed an error message which was coincidentally after my free trial had expired. After attempting to re-login and several phone calls with rude customer service associates and supervisors, I found out that the myChevrolet mobile app key fob is no longer a free included benefit as of May 2018 when GM decided to charge a subscription fee for $11.99/month. Both my previous 2017 Silverado and 2013 Tahoe had the free basic service even with the cancellation of OnStar. This a bunch of b.s. and extortion from GM! Like someone else had previously commented on here, a large number of other automakers provide a phone app with key fob for FREE. So much for customer/brand loyalty! I will never think again of ever patronizing OnStar...

My wife subscribes for this service and I feel it a COMPLETE waste of money. I have been with my wife on numerous occasions when the ONstar navigation assistant has provided inaccurate directions or has provided directions that are not the most direct and quickest route. I say, use your phone and get Google directions or android auto.

I have had GM OnStar for over 5 years and it worked very well until GM allowed Google to control the access by limiting the type of cell phone users can use. The update stated users could go to the Google store and download the new version. When trying to login to the Google store you get a message the cell phone is not supported. Google only supports new Android cell phones and will not allow older cell phones to access the site. Well this essentially LOCKS out any user without the latest Android phone. Google own Android OS and for GM to allow such control is very sad. They "claim" only new Android OS will work. BULL, Google is trying to sell phones and GM is going to lose users unless they wake up.

I will never use OnStar for any services. I have never had to use it before and the first time I used the service it was the worst service I ever received. I got a flat and when I called I told the person I didn't think my 2019 Q50 Sport had a spare. She said she would check and came back saying I had a spare and would dispatch out to have someone come put my spare on. When the person arrived he verified there was no spare because I have run flats. He was extremely angry because he wasn't getting paid for coming out. OnStar called me once they heard from him and dispatched a tow truck. I got a text saying another 60 minutes.

Over eight years I tried to deal with their customer service to improve their navigation to no avail. I was ignored, lied to, and finally with the last customer service rep I dealt with... just not listened to. I’m not renewing my service.

CAUTION: OnStar will ONLY cancel service with the primary driver. FACTS I (husband and additional dirver was the one who set up the account.) I was able to give the rep the acct number, the PIN associated with the account, I am listed as a driver on the vehicle, AND the OnStar subscription bills TO MY credit card. DO NOT SUBSCRIBE to OnStar... NEXT STOP for me is the Better Business Bureau.

Surprised by a sudden winter storm in Wyoming causing I-80 to be shut down 40 miles ahead of us. Approaching a slow moving semi-truck in the right lane and just before moving to the left to pass, the semi quickly changed lanes to avoid hitting another slower moving semi in front of him. With both lanes blocked, on black ice and unable to slow fast enough to avoid hitting the slower of the two rigs, went off the right side of the road to avoid a collision and became stuck in the high snow in the ditch.

My car is locked with the keys inside...which is not supposed to be possible... But it happened. So I called OnStar because their big selling point is they can electronically unlock. Guess what? THEIR NUMBER IS NO LONGER IN SERVICE. IN OTHER WORDS I CANNOT CONTACT THEM AT ALL. Well they don't say that when they sell it to you. I sure as heck hope Triple A can get in. I would have a second set of keys but they cost $400 bucks. I hate electronic schemes and this is looking like a sucker punch I bought when I got my new car. I love my new Sonic. But this OnStar service is at present a load of cr...p!

Since late fall of 2018 I have been experiencing a complete interruption of my OnStar app (now my Chevrolet app). Error 216. Long story short green light means module is fine. I have installed my app in multiple devices. I have taken it to the dealership as per OnStar's request...it's been there a month. Somehow a Chevy Spark has been added to my account which I have never owned. They say they will call back which I have to call them except the one time the advanced technology team called me and said for me to reinstall my app!!! Are you kidding me?! I am really getting sick of this crap. I am an OnStar subscription holder that paid a year in advance!!! I bought this car brand new and never had a problem till the app change. I am pretty sure it's a problem with my account but no one can figure it out.

One time was in Canada. Was in a rush, and asked advisor for directions to a theater in Niagara on the Lake, Ontario, Canada. Gave them the name of the Point of Interest as well as the address. They sent me to the town about 10 miles away. Of course not knowing the area I didn't realize it until I got there. Like talking to a dummy, advisor just wasn't getting the problem. You'd think they should be able to locate a point of interest, this being their "bread and butter". Second time in Detroit, in a rush to get somewhere. Kept calling for directions, was unable to get through as apparently the system has problems connecting if you go under a lot of overpasses. After about 6 tries, gave up, found my way myself.

Horrible customer service. I have a new GMC/Chevy terrain for 4 months now and they can’t get it off demo mode. They said give them 3 days, I call on the 4th day they said they have 3 to 5 days. This has been going on since December, I have been a GMC owner for over 25 years. I am ready to trade both of my GMCs in and go with a company that does not lie.

I bought a vehicle with OnStar. I received an email saying it was disabled and to call OnStar if I did not authorize this. I called within 20 minutes and they noted they could not turn it back on without me being in the car. The car was taken by the other party of the relationship. I told them I was the primary and title holder. They told me there was nothing they could do. When asked if I could hop into the parked vehicle next to me and disable their OnStar and take the car with no fear of OnStar location services being restated I was told “that would be on your conscience”.

I signed up for a 3 month free trial for the OnStar services. I called them several weeks before the automatic renewal charge of $34.99. I’m self employed and winter time is our toughest time of year. So they charged me anyways and I was left negative in my account. I call them and told them I called them several weeks ago to cancel and now all of a sudden they have “no record” of me calling! What happens to “this call is monitored for quality assurance”? Now they won’t expedite my funds and I’ll get charged a $32.50 overdraft fee. They left me screwed because now I can’t even go get myself a little bit of groceries to get by till my next job. Thanks OnStar.

I call OnStar about 12 a.m. because my car stopped on the side of the turnpike. They sent a text message stating someone will be there by 1 then they send another one stating someone will be there by 2:02 a.m. I called because I never received an update. No one ever showed up. They tell me, "Oh they will be in at 3:11." 311 has come and gone. I called them back. They tell me, "Oh you're in a restricted area so we're not going to be able to pick your car up. You need to contact the highway patrol." What kind of bullcrap is that's why they didn't tell somebody that's in the beginning. This company is a bunch of crap. This company is not even worthy of a one-star. They need a 0 star.

I was charged after my free trial service even though I did not want the service at that time. So I was charged for services that were not rendered. They offered no comparable compromise regarding refund. I decided to give it a go again, I asked for a decrease in service, the agent did not do so, therefore I was charged full price. When I called and asked for a partial refund they wanted to give me the run around. I did not like this ethic so I cancelled. They would not refund the money, they want to carry out the rest of the month. They are a rip and do not care about the customers, just the money!

The trial period ended up costing me an activation fee and unlimited data plan fees through AT&T (Remind you, still trial period). Called OnStar, two different representative told me that OnStar was NOT going to pay!!! Had called one week earlier and cancelled my trial period so it had nothing to do with an actual contract. I would not have considered a contract as I never use the service in any of my vehicles. Mind you it took them 1 1/2 weeks to get the service working correctly to begin with (they had it confused with my Son's account). Lol. They are a joke.

I was conned into signing up for a free "trial" at the time I purchased the vehicle. Six months later, I don't recall the details of that brief phone conversation, but I would never sign up for an automatic renewal unless they promise that I will be notified before they begin charging. I discovered that they had been charging my account $37 a month. I called to cancel and they gave me a hard time, warning me of all the problems that I might have if I would cancel. They finally canceled, but no refund.

Bought our truck with all the bells and whistles, OnStar, WiFi, navigation system, the works!! We went down to Dallas for a wedding and our truck was stolen. We called the police and have a video recording of the people stealing the car. Everything would have been great if OnStar would have ACTUALLY WORKED!!! They couldn’t locate it. They even sent us an email that the “theft alarm” had been set off and yet they STILL COULDNT LOCATE OUR TRUCK and literally gave up. What a JOKE.

I've paid for OnStar since I purchased my car in 2011. On Dec. 6, 2018, I needed the service for the first and only time. I was involved in an early morning 13-car pileup accident. I pushed the OnStar button. Nothing happened. No response. I pushed the button several times. Nothing happened. After several minutes I received a phone call from OnStar on my cell phone. I knew my car was seriously damaged and I asked the OnStar Advisor about a tow truck. I was advised by OnStar that I needed to wait for the police to complete their assessment of the accident before requesting a tow truck. This call is logged on my cell phone.

Had flat tire. Used Blue Button to request help. Told they would arrange to have a service vehicle dispatched. Wait 45 minutes to learn "rescue" vehicle had broken down and they would have to put in a second request. Another wait of 1hr45 minutes and a PopALock vehicle shows up and finally takes care of problem. Question: Why can't GM Road Service can't make sure they contract with crews that will maintain their own vehicles in shape so they don't "break down" on way to help? It's absurd. Over two hours at 8 pm in the middle of Tampa, Florida, not the Everglades. Two hours! Ridiculous. And I'm canceling this joke of a service. ATT and Geico offer much better service for a much lower monthly fee.

I got this as a service with my new truck purchase. I canceled the service due to the cost after paying for a few months. I wrote a letter after a few months of harassing phone calls saying my account was past due. I have a hard copy return letter from OnStar verifying the cancellation. They are now stalking me in my truck! Calling when they know I'm in it and it is really awful, I don't answer. I don't want to crash because I'm arguing with them while I'm driving! They just keep calling me. I feel like this should be illegal. If I could give negative stars I would! Don't activate this service and DON'T give them a credit card #. I don't know how they are still operating, they are the definition of a SHADY BUSINESS!

I was involved in a car accident. I was hit in the back passenger side and rear bumper of my vehicle. My car was totaled - ball airbags deployed. I later reached out to OnStar for a report of exactly when and where my vehicle was hit since my insurance was trying to charge both of us with being at fault of the accident. To my amazement I was sent a report showing the longitude and latitude of where my vehicle was located which I couldn’t bring up in Google and was useless and also a report which had inaccurate information that stated airbags were deployed because of front-end damage. There was absolutely no front end damage to my vehicle.

I purchased a new vehicle that came with all the new gadgets (radio, navigation, OnStar, etc). They all had free trial memberships but apparently you have to cancel it or your credit card is charged $40 a month. I hadn’t used the service or noticed the charge on my card. When I called they wouldn’t reverse the charges then when I wanted to cancel they said I couldn’t because it would be a safety issue if I were in an accident. I then told them I will just cancel the paying part of it and since they were so concerned with my safety they could provide the service for free they then canceled it. What a douchey way to make a buck.

For months I have had the unlimited data plan for which I was paying $20 per month. Every month like clockwork OnStar would bill my VISA credit card. Suddenly, on December 9th I am no longer able to stream music and receive a message that my data plan has expired. I hit the blue OnStar button and the advisor tells me that VISA did not approve the December first payment. Now my credit card was not compromised in any way and I had no difficulty with any other transactions. In fact, I have the VISA with Bank of America who is great about texting me if there are ever any questions about the legitimacy of any charges to my account. The advisor tells me that if I want to sign up for the unlimited data plan again the new cost is $25 per month. I naturally balked at that and the advisor supposedly checked with a supervisor who approved the old $20 fee. As far as I was concerned I was going to tell them to stuff it had they not reinstated my old fee.

Let me start out by saying I have been a GM loyal customer since I was 17. Now I am 64. I have been paying for ONSTAR service faithfully in my GM Vehicles since 2006. But EVERY year they FORCE you to buy more airtime minutes on top of the yearly ONSTAR service charges or you LOSE the minutes you already PAID for! I was up to 600 minutes that I had paid for over the years (and BTW never used). And because I finally stopped being strong armed into buying more minutes they said I was forfeiting the minutes I ALREADY PAID FOR. What kind of contract gives any corporation the right to force you to buy something, then tell you if you don't use it you lose it? I don't understand how a class action suit has not been started yet. GM should be ashamed of itself. I would love to hear if there are any other people who have experienced the same ONSTAR ripoff scam.

If you live in Delaware and purchase a contract for OnStar beware because they will charge you tax. All the reps we have complained to do not have an answer on how to correct this problem. And, they will not connect you with a manager. We will think twice before we ever sign up for this service again. Poor customer service. Please note, we did try 3 long phone calls to get this issue resolved.

Wasted a lot of money and our time when they charged our card for unapproved charges. They refused to refund it all and sent an email basically say, "Oh well." After several years with OnStar we will be canceling.

I have been with OnStar since day one. You have some good days with OnStar Where they can get you to wherever you need to go. You have some days where the employees Seems as though they're too lazy to put the address in. Sometimes they just route you took the streets and you're on your own. Today is Monday November 19th 2018 the week of Thanksgiving. I live in Maryland. I push my OnStar Button. Asking for directions to the Baltimore airport. The OnStar advisor route it me to Virginia. I called In right away once I realize they had routed me the wrong way. Anyone that lives up in Maryland DC or Baltimore knows this traffic can be grueling.

I would give no stars at all but not an option. I bought a vehicle in 8-2018 and my remote worked on the app for a month, which was my trial period. Apparently if you purchase a vehicle after May 2018 you will now have to pay a monthly fee to use options every other car manufacturer offers for free. Except GM now. Totally ridiculous!!!

I called and canceled my OnStar over a month prior to the end of the trial period. They bill me anyway. I call and call (during their stated hours) and get left on endless hold. There's no way to contact them via e-mail. They are trying to rip me off so I am going to go through my credit card company but this is B.S.!!

They left me broken down on one of the state's busiest highways and paid for the towing myself. Scam. I put in for a reimbursement and they told me they wouldn't because it was a toll road. I'm not paying $20 a months for this garbage.

Once they have your credit card good luck trying to cancel this service. OnStar doesn’t offer any valuable service to the average everyday consumer. They can’t get free through their cell phones. Worst case of consumer rip off - if you ask to speak to a manager they hang up on you. I had to have my credit card canceled and reissued to stop them from charging me any more.

I liked having OnStar and have had it for years but now they INSIST they must store your credit card information even when you are renewing for a year. So they refused to renew my subscription. Just because I didn't want them to store my information so it can be stolen. AAA here I come! Not as good but they don't require me to give them all my personal information.

I live in St. Louis but was visiting Hardinsburg KY to see family. At approximately 4:30 pm contacted OnStar for directions to the Kohl’s store in Elizabethtown (about an hour away). I am disabled, already pretty tired from driving in that morning but wanted to have a one on one visit with my 10 year old great niece. It was still daylight when we pulled out but raining. For almost an hour and a half I drive on some of the worst country backroads I have ever seen in pitch black and rain. Finally I’m sitting in the middle of nowhere and OnStar announces “you have arrived at your destination”. I can see fields, 3 dark houses here and there and a tiny church up ahead. I pull into the church parking lot and I admit I was mad and screaming because I am scared to death...low on gas, know I can’t walk far, responsible for a kid and no idea where I am.

On Oct. 22, 2018, my 2018 Equinox was broken into, and I did not get any notifications. I pushed the blue button after calling the local police to inquire why I did not receive such service as promised. The first representative told me that the notification was enabled and then stated that the system was probably backlogged. He then started made a change to the system because I received an email. I was not satisfied with that response, so I pushed the blue button again and got another representative.

When we bought our 2015 Chevy Tahoe we subscribed to OnStar service thinking it was a good idea, particularly for emergencies. Two years ago, I inadvertently locked my keys in the car and when I called OnStar I provided them the appropriate answers and code word and they unlocked my car and I was able to retrieve my keys. Please note here, AT NO TIME, did they ask if I was the subscriber, but only asked for a description of the vehicle and the code word, and I believe my wife’s cell phone number as she is the main subscriber. Today October 17, 2018, my wife was unable to locate the Tahoe in a multilevel public garage. Her cell phone was inoperable, however, she was able to ask a complete stranger if she could borrow his phone whereupon she called me and advised me of her situation.

I called OnStar to see if I could activate my Internet Hotspot in my vehicle after not having it for 6 mos. When I was told yes but that there having technical difficulties and wouldn't have it for 9 days I told them I did not want it. I was told ok, they would not activate it. 8 days later a charge showed up on my credit card for the services I told them not to activate. When I called them they said it wasn't their problem and I would have to call the AT&T billing. I told them I thought they should take care of it since I had told them not to install it. After a few more calls they still did not resolve my issue and now I have to dispute it with my credit card company. I will never try to do business with OnStar again.

Terrible customer service and terrible partnership with AT&T. Their “unlimited” data plan IS limited to 22G. At 22 they then slow your service so much, it’s unusable but they still make sure to charge full price! The limit/slow for data was not disclosed. Unlimited means truly not limited. Not limited then cut off. Customer service reads from a script, no floor managers available to speak with and no credits/refunds for the poor service or complete lack of service. Fraud!

Do not be in a hurry to get service from OnStar. I thought they were great and they are with directions so I just found out I am paying $40 a month for a high priced GPS because that is all they are good at doing. My husband called and was told in 20 minutes they would get him. That was at 4:00 pm. We are now at 8:04 and they are saying it will be 9:30 pm before they can tow him. Very unacceptable!!! Don't waste your money for a high priced GPS System. To boot this is Chevy's fault anyway because they just fixed my 2018. Yes I said 2018 EQUINOX 3 days ago and now it doesn't run. Isn't that called INSULT TO INJURY.

We purchased a new 2018 Sierra Truck that came with the 'free' 3 month subscription to OnStar. It is NOT free!!! We were charged immediately for the data on the service! When I called to cancel, they told me they canceled the service but then charged me again the very next month! I called my credit card company (Chase) & asked why this went through again since we had BLOCKED ONSTAR when they charged us before!?! Chase said OnStar had billed differently/changed it slightly so it would go through the block!!! How DISHONEST is that!!! STAY AWAY from this 'free' service!!!

Okay so I bought my brand new 2108 last year. Comes with 3 months free OnStar and WiFi, so I had my credit card information changed with them once. They pulled money to pay for the WiFi out my new account and turned around and sent my refund to a dead account that had been cancelled. Now they say that can't give me back my refund as it was sent somewhere else... so thanks OnStar for stealing my $100.00. Do not do business with them and cancel as you'll never get your refund back! If I could give them no??? I would! Garbage, even that WiFi hotspot in the car kept going out! Sad company! Worthless to me!

I feel so embarrassed but I hope y'all get a good laugh outta this. My new car is equipped with OnStar which has all the bells and whistles when it comes to safety and security. Well, I was trying to adjust my rearview mirror, while I was driving so I could see a little bit better out of it and my fat thumb hit the lovely SOS button and I couldn’t hit the cancel button fast enough to be able to cancel call. So, I sat there contemplating to myself for a couple of minutes if the thing even works and what I should do. I then panicked and tried calling OnStar on my phone to tell them it was an accident and I had just pulled up to Starbucks. As I was stepping out of my car, there was 3 cop cars behind me and I stood there thinking, "Oh heck, what did you do."

I had OnStar on two vehicles, my daughter's car and my new truck. My daughter wrecked her car, so I request (via online chat) to de-activate and remove the 2012 Cruze. The CS verified via chat the 2012 Chevy Cruze to be de-activate and then in 24 hrs I could remove it from my mobile app and website account. This request was made on a Friday. I waited until the following Monday to go back online and remove it. When I did I found the CS de-activated my brand new 2017 GMC Canyon instead. And the Cruze was still active.

The system could be good. I am not sure. The sales representative who was speaking to me was beyond rude. He told me I am Indian. I politely told him no I am not. He repeatedly said, "You are Indian", I kept telling him politely I am not, I am from East Africa. He kept insisting that I am Indian and I am lying. I asked what does my ethnicity (even if I am Indian) matter for this purchase? Tell me I am lying and I will NEVER even think of buying your system. This guy is either racist towards Indians or other ethnicities - not sure the rationale. But OnStar - you lost me and my friends!

OnStar, You guys really suck at what you're paid to do. Yesterday around 3pm, I started my car, and I hear thru my radio OnStar telling me “I'm gonna lose service at the end of the month, and that I need to renew” all done with a recording. But, yesterday at about 6:45 am I was in a hard accident. I rear ended another car. Although my airbags didn’t deploy, another screw up by GM, but I was jolted real good. GUESS WHAT DIDN’T HAPPEN??? You did not respond in any way to see if I was hurt or needed Assistance in any way. Not one word. Frank, do you need a band-aid??? Nothing. But, at 3 pm you knew how to beg me to renew. Guess what, I’m not.

I called for directions to a place and was told there were a lot of people using the service and I would have to wait for an operator to get back to me. I didn't mind that, but when I did get the operator she told me the directions were on the way to my vehicle, but they never made it to my vehicle. That happened three different times that same day. I was extremely disappointed in the service and will not renew my subscription when my contract is up.

I just got an email saying that I need to renew my account. The GMC and OnStar app both indicate that my login is no longer valid... they replaced my username with my email address. Finally get that all corrected and now it wants me to re-enter ALL my information, including the VIN on my truck. Okay, I understand you changing usernames, but why delete all the information on an active account? I enter the VIN and it comes up with my vehicle, and then the system reports that it can't add that vehicle because it is registered to someone else. Won't let me get past that point. Call customer service... the person speaks HORRIBLE ENGLISH and tells me that I will have to keep calling back until their systems are running correctly... Actually, I don't. Your services are overpriced and for the benefit I get, you can keep it... and I'll keep my money.

Called OnStar today to cancel my service as of the free end of my trial period. First off you can't understand a single word their team says and then had to listen to their sales pitch twice! Finally got frustrated and told the customer support idiot to cancel my service! This idiot then said I can even cancel your free service if you want and I said do it. He then hung up on me. OnStar has some of the worst customer service people I have ever dealt with. Stay AWAY!

I just found out that the myChevrolet mobile app key fob is no longer free with purchase of a new vehicle. All of my new Chevrolets I have owned have received the key fob app free. They just now started charging for it. I am very disappointed with this service being removed.

Think you're covered with OnStar roadside assistance all the time? I just discovered, after a tire blow out, you are out of luck if you need OnStar Roadside Assistance on a turnpike or a toll road. Did they ever tell me that – NO! Not in all the years we have had OnStar. We have the basic OnStar package which include roadside assistance. We had a sudden tire blowout on the Pa. turnpike (476) on 8/11/18 and called OnStar. The OnStar operator, who seemed to have a language and/or hearing problem finally, after repeated tries, got all the info. She promised we would be receiving a text confirming help had been dispatched. After several minutes, no text.

Do not assume you're safe with ONSTAR. I waited 2.5hr for a tow truck yesterday only to find they sent it to the wrong city. The dispatcher was not listening well and did not obviously take down the right information. Then, they organized another tow truck which didn't arrive until another 2.5hrs later. They continually told me it would be there in 20, or 25min only to extend the arrival time each time I called to check. Their information on file for me was wrong so I had to give them all of the details of my VIN number, name, phone, address, etc. each time I called. The whole ordeal was a study in inefficiency and incompetence. Some dispatchers were very nice. All I can say to them is that I hope they find another more rewarding company to work for. I will be cancelling my membership as soon as I can.

I was charged two $36.00 charges and disputed them and it was removed. I went onto my credit card statement and discovered on June 13, OnStar charged my card $143.26. This is a new credit card. I am having to dispute that as well. I don't know what is going on with them. I do not have an account.

After receiving an offer in the mail to re-up my ONSTAR, which I had never had, I called ONSTAR. I was given an offer, for free, and they added an extra 2 or 3 months (forget which), but I knew it was coming due in August on the 23rd. I called them on July 25th to tell them to cancel the account on August 21, and they said I would have to call back in. I asked them to cancel it today instead. I also had purchased extra minutes, being unsure how much time I might use. I was informed today that those minutes had not been used at all. I requested a refund but was told, "We do not do refunds." WHAT!!??

I have a phone that I used in my 2011 Buick Lacrosse and when I traded it in I transferred all my info to my 2015 same kind of car. I have been paying this since 07/31/17 $27.94 per month. I decided not to continue service with them and to cancel. They told me that that was not my phone # that I gave them, duh I called it today and used it, my husband called our son at the lower end of town and talked to him and you tell me that it is not my number. I never could get the idiot to understand.

So my dad mentioned that ONSTAR had been overbilling him for a vehicle he no longer owned, he called ONSTAR to make the correction. He advised me to check my billing with ONSTAR and when I did, I found out they were charging me for my navigation and safety features as agreed but on top of that, I was being charged an extra $79.10/month and it started on July 2017 until today July 20, 2018 (my fault for not checking but I only allow 2 companies to have a recurring charge on my VISA, ONSTAR is one of them). On July 29, 2017, I was looking to purchase a block of data that was 10GB or 1 year - but did not realize I started being charged $79.10/month for monthly data until today. I called ONSTAR immediately today and thought this would be just a misunderstanding and was certain they would fix this for a loyal customer (had an ONSTAR account since 2014 after switching to a GMC product).

I was happy with OnStar with my old vehicle. When I got in a car crash the OnStar connection was very helpful. l had to buy a new vehicle, Ford Focus 2014 on July 2d. I had OnStar installed by a company, I paid through my car dealership $495 to get it done. I called OnStar for enrollment on the 2nd, on the 6th and on the 9th, they all told me my vehicle was not recognized, it didn't work, I was not eligible... I was mad, got it uninstalled and refunded.

I have had the trial of OnStar and the free trial of data. The data plan is a waste. My phone was the only one connected to truck and still wouldn't stay connected nor able to send a photo message. I called OnStar. First time took over three minutes for them to answer. Second time I needed directions to a place I've never been. It sent me to wrong place... very bad part of town. New place for me to drive and put me in an unsafe part of town. Third time I tried OnStar hung up on me prior to anyone answering. I called back and again waited minutes for them to answer so instead used my phone to get directions.

I found out I had been charged for OnStar after the free trial. They said I needed a credit card and I told them if this is free why do you need my card and they assured me they just need it to keep on file. I told them I am not interested in their product but I will take the free trial service but after that do not charge me. I asked, "Will you send me a letter or email after trial is up?" and they said yes. I was never sent an email or notified. When I called OnStar they told me they sent email but they had my email wrong. Supervisor was very rude. I had been charged for about 8 months. The supervisor hung up on me as I asked if he could refund my money. Now I am out almost $400 and I’m a single mother.

I purchased a new GMC Acadia in June of 2018 and the OnStar Services haven't worked since the day I bought it. This company is rude and completely out of touch with the consumer. I have never been treated so badly by a company in all of my life. I have spoken to at least ten different customer service representatives and none of them were able to help me, do not use this company.

After receiving an email from OnStar/AT&T that my card on file needed to be updated and they were also discontinuing my service until I updated my info I called OnStar. The call really didn't help because they said they didn't see it and to call back tomorrow. I then decided to call my bank and I was told I had 4 $20 pending charges from OnStar all made in the same hour. (I received the email the same hour the charges were made.) I called OnStar today and they say there is nothing indicating the charges, I also mentioned the email I got and he acted like I made it up. I demanded a case # and got one. So I have to send by fax the charges on my bank statement and the email. I called my bank and they are going to handle it which means I also had to cancel my debit card.

When we bought our Chevrolet Cruze at the Young Automotive dealership in Layton Utah they had us set up an account with OnStar as part of a free trial. Shame on me for providing my credit card information. I was promised it would not be charged and that I could cancel my account. I cancelled my account over the phone 2 months ago. I noticed that last month my credit card was charged. I made sure to keep better track of my cancellation number this time. Hopefully I do not have any continued issues. They have poor customer service and I would recommend not using their services.

We leased a vehicle through GM in October 2017. When I signed up with OnStar I recall them telling me that it comes with a trial period and they would notify me when my trial period was over and that I would be able to renew it at that time if I wanted to. I never received a clear notification and found out today that it was renewed without my knowledge. I noticed a deduction from my bank account.

My use of "scam" to describe OnStar's business practices was carefully considered and reinforced by the reviews of others here who have had similar experiences. Specifically, when the OnStar trial period ended on our 2017 Buick LaCrosse, we contacted OnStar to terminate their service for which we little use. End of the story...or so we thought.

Just opened my bank account today to find that I had two charges from OnStar that I never agreed to. I call them and they said they were experiencing technical problems and double billed many customers. They also told me that I was sent multiple emails to cancel my OnStar guidance system that I’ve never used. When I told them the only notices I got were for my vehicle maintenance and if I didn’t want it just don’t respond. They said that the OnStar notices were in those emails with the maintenance extension. So I fell misinformed and taken by there sneaky practices. So they used my automatic withdrawals for my in car WiFi and started billing me for the guidance system.

I have been using and paying for OnStar for 7 years. I have never needed it but when I did, with my purse and keys locked in my SUV, in the middle of nowhere, the app on my phone didn't work and how many people carry a card in their pocket with OnStar info. The diagnostic report always tells me my tires are low which they are not. I had many issues last year with my vehicle. OnStar should have picked up and didn't. Just not happy, canceling.

I hate ONSTAR. I want to totally disconnect my 2017 Colorado ZR2 from OnStar, it's not possible on this model. Pull the fuse and you lose HVAC. Unplug OnStar cable and you have no radio illumination. Does anyone have another idea?

I have had OnStar full service and have had a phone service because I'm in the country and the cell reception is hit and miss. I just purchased 2 new vehicles and renewed OnStar on both. Well after trying to store phone numbers on the OnStar phone with no luck I'm told it was dropped when they took on a new carrier. Well I guess I need a Rolodex to look up the numbers. Looks like I'll be canceling all my service when my free stuff is done. Between my insurance company offering me CAA and Google maps and cell phone I don't see much need to stay with this service. Thanks OnStar for the savings.

We have had OnStar service for at least 9 years this time. What "they" count on, is everyone getting too busy & not having the time to either be bothered by their incompetent personnel, well personally I believe they are competent, at deceiving by transferring & delaying, & you know, the same tactics they all do. They want you to just forget it, because hey, for most it's not a large monthly charge. But think, they have millions of customers they do the exact same lack of services for & they're collecting a minimum of what $20 per vehicle per month? For us, they provide nothing & we've been paying almost $27 a month, & I need to go back & check statements to see when they went up again, when should I have caught it? How far back it does go is really going to piss me off, but more at myself for doing exactly what they count on, putting it off.

Thought I was buying a car with navigation BUT it was OnStar only. Then I realize that there is no map involved - it's turn-by-turn: voice and arrows - after you wait for the operator. I could use my iPhone for maps and the thought of connecting my phone every time I enter the car for maps was not pleasant. Plus I have an iPhone but no data so that will not work. So today, my Equinox is having surgery to remove OnStar with a navigation system. Hurrah.

I have been incredibly disappointed in service received from OnStar. I was thrilled to have an OnStar ready vehicle and decided to take advantage of the unlimited data provided through AT&T. Unfortunately, it stopped working around the beginning of January. I called OnStar and have now been jerked around for the better part of two months. I have been refused a refund because there is usage shown on my data account (I couldn't even stream a song or send text messages, so whatever "usage" was there is beyond me) and have been hung up on, lied to directly, and have gotten to the point where I gave up on the process to have my problem fixed because I was tired of paying for a completely broken service only to be told I was apparently using it (because I seem to have nothing better to do than call OnStar about my car's WiFi?).

Got run around trying to get OEM remote start app to work on my vehicle (my Cadillac App). They make you believe they are working on it but guess what... they are not. Probably spent 4 hours in total on the phone talking with customer service and technical department. Explaining myself every time. They told me to contact a Certified Cadillac Service Center which I did and the service center stated that they could not do anything. I went through dis-associating the vehicle, un-installing the app and re-installing and "wa-la"... NOTHING!!!! NO HELP AND NO RESOLUTION. WASTE OF TIME AND MONEY = ONSTAR. Even canceling my trial.

Subscription was cancelled back in 2011 & come to find out they've been deducting a monthly fee out of my account that I used for emergencies all of these years. At first it shows $30 then it doubles in July 2017. I contacted OnStar & they informed me that a subscription for a Colorado was added. We informed them that the truck belonged to my son & not my husband so it shouldn't be on his account that should've been inactive in the first place. They insisted that it was added by the dealership. I told them that was ** & better get credited. After several transfers & numerous explanations I was offered a three month credit. Now I received a letter from them that they will not issue any credit. So I cancelled the service on my son's Colorado & would like to sue them for fraud. Fraud.

So, I open the mailbox and find a notice that someone with a different first name, with my last name has an account that is linked to my address. I support at **, and to my surprise the office of executive relations denied my call! I spoke to two different reps who could not get to the bottom of this issue. How do dealers not verify the address of a person. There is no one who has ever lived at this address with the name on this notice. Now I believe someone has purchased a car, and OnStar support with my information.

I cancelled my subscription with OnStar in August of 2015 and was given a 10-digit confirmation number for that cancellation. Recently, I noticed that I had been charged every month for the monthly subscription on my credit card since November of 2015. I know, I should have noticed but I didn't. Anyway, I called Onstar today (1/6/2018) to inquire about the charges on my credit card.

I have a 2015 Impala Limited, my battery needed charging so I "pressed the blue button." Of course I had to wait for the next available agent about 15 minutes with that dumb music, when someone finally answered I told them the problem had to wait again. Finally I got a text saying someone was on the way. Waited another 45 minutes. Still no one came. Called back and they had no record of my first call. Had to wait again, finally someone came out! The reason I even bought this car was because of OnStar. But if this is the service I get I might as well cancel the subscription.

I have had the vehicle for six months. I have been trying to cancel the OnStar service all that time. The website NEVER EVER works, and the wait time on the phone is hours. Forget EVER being able to stop them from debiting your account unless you close your bank account. Push the OnStar button in the car? NOTHING HAPPENS. I am paying month after month for a service THAT DOES NOT WORK, that I DON'T NEED, and that it is IMPOSSIBLE to cancel. I guess I need to find an attorney and sue these people.

Although I love OnStar services and have been a subscriber for several years, it is insulting to be charged an extra $100 to renew because I wish to pay by check rather than provide a credit card. If I provide a credit card, they automatically charge it upon renewal without my prior authorization, which is not acceptable to me. I don't think this policy is ethical or reasonable. I am not happy at having to choose between allowing unauthorized renewal payments or being punished with an exorbitant renewal rate if I want to pay in full by check each year.