OnStar Reviews

After more than 20 years as a loyal OnStar customer, I have terminated my service due to an unacceptable and costly failure by OnStar that reflects gross incompetence and indifference to customers. While attempting to transfer my existing OnStar service to a newly purchased vehicle, OnStar cancelled service on the wrong vehicle entirely, leaving me without the services I had paid for and relied upon. What should have been a routine administrative process turned into a serious customer service failure. My attempts to resolve this issue were met with dismissiveness and obstruction. I spoke with Tammi in Executive Resolutions, who offered little to no meaningful assistance and explicitly stated that the complaint process ends with her—a stunning admission for a company that claims to value accountability and customer satisfaction.

I have 3 GMs. I pay 120$/month so we can start the vehicles remotely with the app. The Terrain was new last year and has never worked. The other 2 recently stopped working. I have called 15 times to resolve. They just can’t do it. English is a second language and communication is difficult. I tried to cancel everything. They say call back during business hours. Very frustrated. Horrible service. I’m done with this.

If I could give zero stars I’d definitely would. Paid upfront for internet for a few months, after canceling and no longer using their service they continued to bill me even though I no longer had their service!!! When I called them they said there was nothing they can do about it and will continue to bill me unless I call billing and have them cancel it.

This company is a rip off. They charged me for services on a vehicle approximately 30 months that I no longer owned. I called and cancelled the service immediately upon selling the vehicle. When I realized that I was being charged I contacted them. They escalated and closed the ticket. I called again. They escalated the ticket again and sent me an email stating that they would not refund what they took but would sent me a check for $112 (they actually owe me $1,032). They don’t ever tell you which vehicles they’re covering if you don’t ask.

My experience with OnStar has been extremely frustrating. Their customer service is misleading and unhelpful, especially when it comes to canceling subscriptions. I was led to believe my service was fully canceled, only to later discover there was an additional subscription they never clearly disclosed. I have now been charged for this hidden subscription for nearly two years without my knowledge. Despite contacting customer service, the issue was not properly explained or resolved. This feels deceptive and unethical, and customers should be very cautious when canceling because OnStar does not make all active services clear. I would not recommend this company based on my experience.

OnStar is a joke!!! Now when you call for assistance you get someone in some foreign country that can’t speak English or can’t even understand you. Sold our 2022 GMC. Called to cancel plan on it and add our new 2025 Chevy truck. They never canceled the 2022 and keep charging us for it. After we caught it and called back to get them to take care of their mistake, they did it again. Except they canceled our new 2025 truck and still keep the 2022 activated. How About getting people that can speak English.

A total scam and the absolute most corrupt dishonest company in America!!! OnStar stole over 500 dollars from me!! Fraudulently billing AFTER cancellation for over 4 years!! I asked them to review phone record transcripts to identify the lying scumbag who didn’t cancel as I instructed!! The irony is ONSTAR cancelled ME!! I was informed my car which I purchased brand new was now too old, 6 yrs in, to access navigation system and offered me basically a poor man’s AAA service instead!! I said absolutely NO!! AAA much better and less expensive!! OnStar kept charging my card 16 dollars a month for 4 years!!! When I called to demand they make it right they refunded a lousy 3 months!! At least now I’m cancelled and they’re not getting another penny. Onstar SUCKS.

I have been able to use OnStar to start my vehicle and to contact customer service. That's a good thing, because I'm on day 15 of ownership and the Onstar internet service is useless. I've called 8 or 9 times, 3 times they were able to get it working, but as soon as you cycle the ignition, it quits again. Absolutely useless, do not pay for this!

New GMC Sierra 2025 On Star needed defective computer replaced in 11 months under warranty. @ years later computer broke again. Not under warranty $450.00 for part only not including labor. On Star has no service centers had to go back to GMC. Customer Service at On Star has no technical knowledge and referred me to GMC dealer. Can't justify putting in 3 computers under warranty let only paying over $450.00 for parts only in 3 years.

My two week old truck was stolen and the first thing the thieves did was knock the OnStar antenna off making OnStar useless and so could not be tracked by OnStar! I had an Apple device hidden in the truck and that is how I guided the police to my stolen truck! The thieves knew the Apple device was in the truck because their phone had an app warning them but couldn’t find it and they left my briefcase, laptop, and cash in the truck for fear they both contain Apple devices also. Buy the Apple devices and put them in vehicles, luggage, everything! They work more than the 50 miles advertised by Apple also!

I purchased a Cadillac Escalade ESV Sport Platinum primarily for Super Cruise. I fully understood it required an OnStar subscription. Still, I was explicitly promised on a recorded call that all OnStar Plus services, including Connect Plus, Protect, and Super Cruise, would be $39.99/month. That promise was never honored. Instead, I was pushed toward an $80/month plan. Charging this much to keep a feature usable that I already paid a premium for is unreasonable, especially when the vehicle is rarely driven long distances. It feels less like a service and more like a forced recurring payment.

My mom and I pay for the app every month and the app was working fine and said everything in our vehicle is fine and now is at the dealership with a blown engine and the app still says to this moment that nothing is wrong with the transmission and engine and it was last ran a hour ago to get diagnosed with the engine issue, the app is not reliable to make sure your vehicle is safe and is fine under the hood. Don’t trust this company.

OnStar GPS sucks. First, their mileage is off. Second, it does not direct you to the building. It stops at middle of the street. Third, there was no voice when it is giving the directions. I had to use Google map.

Overseas customer service is hard to understand and and cannot understand questions you ask. Representative will keep talking over your concerns just trying to shove that monthly subscription down your throat. And if you upset these vindictive little pricks, they ** your account and cancel your subscription. Called to have annual subscription reconnected and my plan is blocked by little vindictive turd. Disconnected and blocked because I wouldn't agree to monthly subscription. Bring back US support and put those little turds back in unemployment where they belong.

Cancelled my service in January 2025 and they continued to auto bill my bank acct $16+ for 9 months until I finally caught it. Shame on me for missing it for 9 months (it was coming out of an acct that I don’t monitor often because it wasn’t my main acct that I use for daily purchases), but I say this to say… BUYER BEWARE! If you ever cancel be sure to track your bank acct for recurring charges because they DO NOT STOP CHARGING YOU (they didn’t for me and my acct) and they will continue this evil tactic until you finally catch it. They will not refund you your entire amount either. They cap their refund policy for 3 months. They are worthless to me as I don’t use them and they are snakes who try to bleed money from people regardless if you wish to cancel or not. Don’t believe their “cancel anytime” marketing scheme. It’s just not worth dealing with the headache for a service like this.

Scam, don't sign up at all, say no thank you, nothing is free. I don't remember signing up and never used the service on my new car. Well long story short, $300 dollars later when I noticed the charge on my credit card and a sucker is born every minute.

I’m contacting you because I was only offered a 1-month free OnStar trial with my 2026 GMC AT4 Duramax, while my wife received 8 years of complimentary services with her 2026 Chevy Traverse. Since both vehicles are 2026 GM models, it feels extremely unfair that our trial periods are so different. As a loyal GM customer, I expected the same standard benefits — especially when other buyers (including someone in my own household) received far longer access. I’m requesting clarification on why the offers are inconsistent, and I would like to know if my trial can be extended to match what other 2026 GM owners are receiving.

So for 3 months I paid for the most expensive plan and nothing worked. Couldn't log on. Not 1 app from my screen in car. Not one. 49.99 for each month for nothing. That is crazy and the customer support could not get me any closer to actually being able to know why or what to do. SMH. Very disappointed. I wasted 150.00 for the same features I had already.

Why is anyone paying for this? This is actually insane and the biggest scam I have ever seen. Paying for features that should already be apart of the car. Insanity at its finest. What does this service actually provide that you can’t already get?

I’m getting off work. It’s about 12 AM in the morning. I caught a flat tire. Call OnStar assistance so I kept getting a call telling me that they have not found a technician to come out to fix my tire. When I say this went on to all most 4 AM in the morning mind you I just got off work from doing a double shift 16 hours and now I’m sitting on the road for almost 4 hours with a flat tire scared shitless, hoping that nobody don’t do anything to me or semi truck don’t see or any car at that matter don’t see me and smash into me on the side of the road.

They towed my car to the wrong dealership and I had to pay out of my pocket to tow it to my own dealership. Customer service said they cannot do anything as you get only one tow for each incident. I told them the agent did not ask me where to tow it he just said we will tow it to the nearest dealership. Dealership also was not willing to assist

Can't even activate an account over the phone. Told them I was locked out of my car and needed to activate an account so I could buy a plan subscription so they could unlock my car. How can I push the blue button if I'm locked out of my car.

This is the terrible place I've ever deal with. I've been with this company since I bought my car. In two thousand and seventeen, and the service has got worse. And you ask, I got two complaints every time I do a complaint. The supervisor is supposed to call you. It's so bad, the supervisor doesn't even call you anymore. It's not you call for a direction. They don't give you the direction, you gotta call back two or three more times. People don't speak English. It's terrible customer service for this place. I wouldn't recommend it to nobody and this month in October, I got 2 complaints. But this ain't my first time complaining. I've had it many times. I got two complaint numbers and no supervisors have called me yet. One was October 5th, and the other one was October twenty-first.

The most incompetent CS team you will ever talk to. Clearly is outsourced to Indian firms and staff is very incompetent. I called to inquire about my SiriusXM subscription since I only got 2 channels on my radio app. Wasted 120 minutes just waiting around, being transferred to American Sirius team instead of Canada even after I specifically mentioned my number is Canadian, and when I finally got on SiriusXM's line, they told me to use keypad while I was transferred from Onstar... Terrible experience. And you cannot cancel your subscription easily. If there is a zero star I will give them that. Absolutely horrible.

I purchased a 2023 Chevy Tahoe approximately 3 1/2 years ago I was stuck in the middle of nowhere in mud. I press the OnStar button to get help with a tow truck. I’m in North Carolina at the time they dispatch me to a tow truck company in Ohio After that the system did not work.

I will not ever sign up for anything Onstar again. The services do not work 99 percent of the time, When you call to attempt to rectify the issues you are having with any of their plans, they just pass the buck right around to multiple different advisors that never have any answers nor resolution for you other than shutting off your car should have worked. They Randomly cancel your services without any notice. Their favorite excuse is, "Oh your card probably declined," thankfully that is the first thing I check before I call and no not once was that ever the case.

Tonight I had an accident where another vehicle rear ended my truck while I was stopped at a red light. Emergency services were immediately activated by the accident and the OnStar woman immediately contacted the police. I was very impressed with how I didn't have to do anything except wait in my vehicle for help to arrive. It made it easy to focus on making sure everyone was ok and helped arrive in less than five minutes. This service is worth the cost. Thank you OnStar team.

I’ve continued using OnStar for the Wi-Fi service, but their billing practices and customer support have been a nightmare. Since December 2024, I’ve been charged twice a month on two separate credit cards. I did not notice the double billing until early June 2025. Despite multiple calls and submitting the requested billing statements, the issue remains unresolved. I was told one of the cards would be canceled and the duplicate charges investigated. Yet in July 2025, I'm still being double-billed. Each time I call, I’m asked to re-explain everything—even though there’s a case number and all documentation has already been sent. Their lack of coordination, accountability, and urgency is beyond frustrating. At this point, the burden of resolving their mistake seems to have fallen entirely on me. OnStar: one star, and that’s being generous.

If you can give zero stars I would. They have the worst customer service I have EVER seen in my entire life. They owe me 30p$ from charges they kept charging even after I cancelled. They said they’re refunding me multiple times but keep not refunding me. They tell me a new story every time and if I ask for a supervisor they say one isn’t available and that they’ll call me back but never do. I wouldn’t use this company again if I got paid to! They’re literally the worst.