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Reviewed June 25, 2023
Had trial service canceled before I was supposed to and now 4 months later they charge my card twice and are refusing a refund! Worst experience ever so DO NOT recommend to anyone!! They don't honor anything and try to say that the customer is lying!
Reviewed June 14, 2023
After purchasing the vehicle the trial subscription was activated. Immediately they wanted a credit card for two free months. I don't give out CC info over the phone. Tried managing the subscription online but not allowed to make changes without calling. Was trying to get discount info but no one would answer the phone. Tried using chat but the wait was as long as the phone. Finally, after stirring the pot on social media I was finally able to connect with a real person but by then I was sick of waiting. OnStar strives for one thing and that's to separate you from your money. Zero customer care or service.
Reviewed June 9, 2023
OnStar signed me up for the remote access plan without my consent. I received an email that I will be charge in a few days from now with a credit card number I don’t even recognize. I am beyond confused and attempted to cancel this since I never asked for this service plan! I already let them know I do not feel safe with OnStar in my vehicle whatsoever. Apparently I have WiFi in my vehicle since April but have not been able to use it because they never provided me with the password!
I called to ask about this and change the password but the representative wasn’t successful with that. Instead, I now have this stupid plan I never signed up for! This is nothing but a scam, do not sign up and fall for their **. They will only frustrate the crap out of you and laugh in your face about it. Nothing gets accomplished, they just run you around in circles. I will have to call them and set aside a good portion of my day to cancel this service I never signed up for in the first place.
Reviewed May 11, 2023
I just wanted to cancel the subscription, and that's it. You can't do that from the app. You have to call them to cancel. That essentially means, they will play passing the parcel game with you between numerous departments. Waste your time and frustrate you so much that you finally hang up the call agitated without accomplishing the cancelation. And the service you get for the price is available with your insurance 1/3rd of the cost.
Reviewed March 30, 2023
My 2020 Silverado 2500hd diesel was stolen From my apartment parking lot. OnStar sent a text message at 2am and I didn't listen because I was asleep, when I wake up at 6am I saw the message that said my truck had been opened and I went out and it was gone. .. Why didn't they call me especially at that time to ask if everything was okay with the vehicle. I trusted that my truck would be safe against theft, what is the point of paying so much monthly money if there is no way to recover the vehicle by locating it, a very bad experience, I recommend not paying for this service because it does not work.
It would have been cheaper and I would have been able to locate the vehicle if I had installed AirTags. l contacted OnStar and notify them and report the truck stolen and to track/disable my truck. The vehicle was never found again. I would recommend not paying for this service/this premium monthly payment for a service that does not support you when you have a vehicle stolen.
Reviewed March 26, 2023
Onstar is a scam. Purchased a plan 4 days ago. Was told the app features can take 24 hours to work. After the 24 hours wait no specs worked. No unlock remote start. Nothing. I'm sitting here and they once again said to be in the vehicle and call back and they can push a manual update. Now the new agent said that's wrong, that they need to escalate the problem again. This service is $39 a month, and for things to not work is ridiculous, no agent is helpful and they honestly don't seem to know what they are talking about. I do not recommend this company as they sell you a false bag of goods. Nothing works and they just collect your money.
Reviewed March 6, 2023
I have opened 15+ tickets from June 2022-Feb 2023 with all getting closed with no resolution to the wi-fi issue. Promises of being escalated and called back only came with e-mail closures of the ticket being resolved. I have been called only once over this period of time. I have cancelled the monthly OnStar but unable to get a refund for the Wi-fi which I paid for a year for since I have "usage" on the account. This is a large corporation holding us consumers hostage with their plans, but will now have to avoid this service in the future and don't recommend you pay for year plan.
Reviewed Feb. 28, 2023
My truck was stolen. Staying at a HILTON Post Oak Hotel/ Valet'd My 2500 Silverado High Country 4x4 vehicle. l contacted OnStar at 3:00 AM to notify them, share my personal information, report the truck stolen and to track/disable my truck. Had ZERO support. I spoke with 11 people from 2/24-2/26. I spoke with Supervisors that promised a call back, that never called me back. The vehicle was never found/wasn't tracked. I would recommend not paying for this service/this premium monthly payment for a service that does not support you when you have a vehicle stolen.
Reviewed Feb. 22, 2023
What I thought would be a simple task, turned into a 45 minute problem. First I get an email saying my policy was about to expire so I tried to renew my policy online- there is nowhere to do that- so I chatted with an agent which told me to go to my car and push the OnStar button to talk to somebody. I was not comfortable doing that so I asked for a phone number to talk to a live person. The first clerk told me the same thing, go sit in your car and push the onstar button...I asked for a supervisor who informed me the same information and also said my policy does not expire til the middle of march so I could not renew it yet...after a 10 minute talk to her, she FINALLY renewed my policy...she did not want to give me her name, so she only gave me her first name and an ID number. It should not be this hard to renew a policy which I have had for 6 years.
Reviewed Feb. 19, 2023
I called OnStar from my 2023 Tahoe for streaming services so my child can watch YouTube. They gave me a 1 month trial so I can use youtube. It didn’t work so when I called back the lady said the trial service can’t be used for Video streaming services even though that was the main purpose of me calling them in the 1st place. I spoke to 4 different people and wasted 50 minutes of my life on nothing. 2/18/23 ORDER NUMBER **.
Reviewed Feb. 8, 2023
Don't waste your time, it will just be days of your life you won't get back. Onstar is like having your new bride on your wedding night say "Oh, by the way, dear I forgot to mention, I have a Down syndrome child with autism that is now a dependent of yours." Onstar has managed to turn what is a nice vehicle into malevolent junk. Buy a Ford and go enjoy your vehicle.
Reviewed Jan. 26, 2023
I pushed the OnStar button when my ex husband found me in a parking lot and blocked me in. Apparently they had given him a 'courtesy' trial and he was able to obtain my location. After being told I wasn't the 'primary' account holder, there was nothing they could do. I was terrorized for 2 hours by my ex as he could open the locks from the application and get in. I called the next day and someone else helped me set up a completely new account after telling them my situation (the most dangerous time for a woman is when they leave their abuser). I showed possession of the vehicle by pushing the Onstar button inside to verify. They told me that they made 'notes' in the account so he could not gain control.
When I went to the courthouse to file a restraining order, I received a message from him that he could see I was at the courthouse. What Onstar didn't notify me of was that he got the account switched back to his name. When I went to my lawyers' office a few days later, he took the vehicle and left me stranded a half hour from home. When I called Onstar to obtain the location of the vehicle, they told me I did not have any account on file. Bottom line - this service does more harm than good. If you're trying to leave an abusive situation, they will take the abusers' side and leave you with nothing and unable to help.
Reviewed Jan. 25, 2023
My vehicle was removed from service because the model year is not compatible with 5G network. The OnStar guardian app forced recommended under the guise it provides the same services; turn by turn, theft, etc. This is a lie. The app is not WiFi accessible to do anything other than be linked to you as your vehicle to continue billing you at half price. This app is useless as it is not linked to your vehicle to ping location. Suppose your car is subjected to theft. The app will not ping it. Suppose you need directions on your commute. The app does not provide it. The agent will suggest you download Google maps for example and go from there. I'm here to say the suggestion actually doesn't work if the satellite is unstable. Suppose you are rendered immobile due to sickness or vehicle accident. Are you really able to get your phone and look up the app to get help?
OnStar really didn't think this guardian app through at all. Needless mention, the headache this useless app is to those who have vehicles they deem unworthy of full coverage service despite how immaculate the vehicle for the most current models. It would have served well if they would have just kept the 4G network in addition to the praised 5G. It's not like they don't have the money as much as the charge for service. The OnStar guardian app is a failure at best.
Reviewed Dec. 22, 2022
Sincerely, I really wish my car didnt have this service. It is the most wasteful product of them all. To have an emergency button and to not have it activate when we get into an accident is very stressful. You manually have to push the button. Which is very inconsiderate if in the instance we were actually harmed. I hate that the service doesn't do anything helpful. I thought my car had been stolen, and they had no way of tracking my vehicle. It was more anxiety building when I'm paying for reassurance from ONSTAR. Save your money. Cancel OnStar.
Reviewed Dec. 11, 2022
Our car got stolen within 4 mins and get this, OnStar is such a horrible system that they deactivated it in seconds. Now question, why would anyone use this if the thieves know everything about it and know how to deactivate it. This OnStar should close down their shop and never be in the market. Thank you for never finding our and and not helping us.
Reviewed Nov. 28, 2022
Chevrolet gives free demo month (like Sirius does) then they try to CON you into buying their plans. Check the reviews. People are telling you not to give these people your credit card number. Onstar lures you in with this free month then cut off the services till you pay up. I have a new (loaded) Tahoe premier (75k) with the HUD, (heads up display) Well, if you don't buy the service part of the display is blank. Yes, they turn it off. One other thing. You can get points for buying your vehicle. Well, good luck trying to redeem them. It's like a Ponzi scheme. All in all, Detroit (GM) is really grubbing for money. "caveat emptor" "buyer beware"...
Reviewed Nov. 25, 2022
These people do not take no for an answer and once they have your card information they will not stop stealing from you. I never wanted this service but the dealership basically forced me to sign up. Then I try cancelling it and big surprise they are trained to fight you at every turn. They finally agreed to cancel my service and then they just kept taking money. I had to cancel my card to get them to stop charging me for a service I never wanted and never use. AAA is much better in my opinion don't waste your time with these crooks.
Reviewed Nov. 18, 2022
If you have OnStar, and you think you have roadside assistance....you don't. My vehicle broke down in a moving lane of traffic. I called On Star and they said they would send a wrecker. About an hour later I received a text that they were arriving. They never did. I tried to call National Roadside Assistance, the provider, and was put on hold, then transferred to an agent, where I was on hold again, then they said the agent was busy and to leave a message, but when I tried to leave a message, they said the mailbox was full. After almost 2 hours, the wrecker never showed, and the police towed my vehicle because I had been blocking a moving lane of traffic all that time.
I was charged $195 for the tow. It took me 3 phone calls to On Star to even get a response, and all the response was were instructions to contact Allstate.com to file a claim. I did so, and 4 days later I heard nothing until I wrote a rather strong message to find out what was going on. I still have no idea if or how they are going to reimburse me. National Roadside Assistance is inept, and could care less. On Star has no clue what they are doing, or the service that is NOT being provided. I am paying $31 a month for a service that is totally worthless.
Reviewed Nov. 16, 2022
I decided to try the OnStar Auto Insurance. The price was reasonable. The first 2 months were great. I called on 11/15/22 to ask if it was possible to change my due date. I spent 45 minutes on the phone with the representative telling me I had no policy. I gave her all my information. I told her I was in my account. No name, no address..She couldn't even find my vehicle. My husband and I will be looking for new insurance. Stay away from this company...
Reviewed Oct. 29, 2022
I recently needed roadside assistance and was only parked one foot off a major highway. When I contacted roadside assistance through OnStar I was told it would be 50 to 90 minutes. After waiting 50 minutes, we decided to call AAA. They said they'd be there in 5 minutes. 2 minutes later roadside assistance calls and tells me it would be a half an hour to 90 minutes. I told him to forget it, we called AAA. AAA was there in less than 5 minutes. I will never deal with roadside assistance through OnStar again. I would give them a zero if I could.
Reviewed Oct. 29, 2022
I had full OnStar services however many didn’t work so I cancelled all but internet. The internet works about 1/2 the time. When you call for help all they want to do is sell you more services that do not work for a high price! They have no interest in helping with the issues I’m having so I will cancel the internet. Horrible service!!
Reviewed Oct. 22, 2022
I took a nap at my friend's apartment, when I woke up and went outside to leave my car was not where I parked it. I've been paying OnStar a membership fee every month, specifically for their vehicle theft recovery service. When I called they said my car was exactly where I said I parked it. They said my lights and horn should be going so I can find it easier. My car was gone. No lights flashing. No horn going off. All they were able to do is contact the local police for me. I can obviously do that myself. It's been 9 hours since I last saw my car, still OnStar does not know where it is.
Reviewed Oct. 15, 2022
I am not an OnStar customer, but my brother in law is, and this is what we all went through, trying to get his car repaired. Yes, we were all involved! He called at 10 am on a Saturday morning, asking for a tow. He spoke to multiple people and was notified that it would take 4 hours for someone to get there. Then we got a text saying it would be sooner, with a different company. This is the weird thing---they were claiming a towing company was coming that we'd never heard of that was apparently located 6 miles away. When they didn't show up in the indicated time, I called their number. Guess who answered? Someone in another country, who had no idea where I was. I'm thinking Pakistani? And then they couldn't come either, because the tow truck had broken down.
More delays. OnStar said they would text communications but they didn't most of the time. Everyone we spoke to had an accent, not one person was located in this country, and the best part was that we all had to answer the same questions repeatedly. They called the house and we took turns handling the calls. Mind you, my brother in law was on vacation and we had wanted to do something, but we got stuck sitting at home waiting for the whole day, waiting uselessly for a tow truck that never materialized. What if he'd been on the side of the road? So Sunday comes, and we're looking at another day of waiting, and I get yet another phone call.
I wish I could give you a blow by blow account of the questions the guy asked me, including but not limited to "how long is your road?", "has it rained and is your driveway wet?", "are you sure you live on that road because I don't see any houses," "how wide is your driveway" (which I can understand to some extent, but we've had tow trucks in our yard before, not to mention every type of delivery truck possible). They constantly told us that our car wouldn't start, which was wrong, and we had to tell them repeatedly that the car drove fine, would start, etc, but that one brake line had blown. There were still brakes. I know we all described where we were---in our driveway---multiple times and that we would be there until it was picked up.
It took a full 24 hours to get the car towed, and it was really discouraging. Is this how OnStar deals with their customers? I thought the phone calls would drive us all insane, especially where the person on the other end frequently had misinformation. I will never ever recommend OnStar to anyone. It's a joke. Very bad service.
Reviewed Oct. 5, 2022
Bought a new Chevy Trax with trial period of OnStar. I cancelled OnStar because I'm on a fixed income and couldn't afford the monthly $35 but 2 days later they stole the $35 from my bank account! I am waiting for my bank to open and will dispute this unauthorized debit!!!
Reviewed Sept. 30, 2022
I was helping the gentleman at a Wawa service station that locked his keys in his car. He also locked his cell phone in his car. I give all the instructions to OnStar which never relayed the same information to dispatch. Dispatch continued to call me and give me updates when I am nowhere close to that person that needed help which is elderly. This is the worst roadside service I have ever seen in my life and by the way no one speaks English. OnStar refers there and outsources their information to someone India or Pakistan and they have no clue what they are doing. I would never personally subscribe to OnStar. Horrible, horrible service.
Reviewed Sept. 26, 2022
It gave me relief to have Onstar, but their monthly report had the wrong information on my tire pressure and oil change. I would panic and go running to the station to find out that my tires were ok. They raised my rates every year and would not carry over minutes unless you added more. Customer service was good, but I rarely used it. I found out that I could not get Onstar unless I had the motor on. I quit because I could not handle the new technology. I have other roadside assistance but will miss the theft accident protection.
Reviewed Sept. 20, 2022
I inherited a car with OnStar hardware installed. My grandfather stopped service long ago, but the car continually chirps "OnStar not currently available. Please try again." This is a convertible, so it brings extra attention at stoplights, etc. It's just super annoying. I call OnStar and they say they can't do anything about it. The car dealer says they don't want to touch it, not their product. Who creates a product that "can't cancel?" SOOOO frustrating. I asked to speak to a manager, surely somebody has technical expertise who can tell me how to get it disconnected and I was put on hold with a very LOUD screeching sound for a long time before I hung up (I'm fairly confident this was their goal.) Just stay away. Bad news bears.
Reviewed Sept. 18, 2022
I recently took over my 85 year old mom's bills. Find Onstar has been billing her CC for an account we closed years ago. When I contacted them, they couldn't even find her account. Then they said there's no vehicle or history associated with the account so it must have been closed a long time ago. All done by texts because their wait time to call is so long.
Reviewed Sept. 7, 2022
I have 2021 and 2022 Cadillac Escalade ESV. Third vehicle is also on the way. I have an issue with my rear entertainment system. There are three apps. Which is YouTube, YouTube Kids and Hulu. When I am clicking that it's saying call OnStar Service for data plan. I have 6 months data plan. I called and talked with 6 persons and explained it. They still didn't resolve my problem. Terrible Advisors. They're definitely unprofessional. Don't give your cc info, I don't recommend it!
Reviewed Sept. 7, 2022
OnStar and GM Roadside scam. I pay for roadside and OnStar. My vehicle breaks down on the highway. I press my OnStar emergency button. I tell them I need a towtruck. Instead they call police and let the police call for the towtruck. So roadside refuses to pay for the tow. I'm told I have to pay up front. I didn't have the money for the tow so police impound my vehicle. Four days and nearly $700 later I get my vehicle back. Now GM Roadside is refusing to reimburse me. NEVER USE ONSTAR OR GM ROADSIDE. OnStar even admitted there have been similar situations.
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