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These people do not take no for an answer and once they have your card information they will not stop stealing from you. I never wanted this service but the dealership basically forced me to sign up. Then I try cancelling it and big surprise they are trained to fight you at every turn. They finally agreed to cancel my service and then they just kept taking money. I had to cancel my card to get them to stop charging me for a service I never wanted and never use. AAA is much better in my opinion don't waste your time with these crooks.
If you have OnStar, and you think you have roadside assistance....you don't. My vehicle broke down in a moving lane of traffic. I called On Star and they said they would send a wrecker. About an hour later I received a text that they were arriving. They never did. I tried to call National Roadside Assistance, the provider, and was put on hold, then transferred to an agent, where I was on hold again, then they said the agent was busy and to leave a message, but when I tried to leave a message, they said the mailbox was full. After almost 2 hours, the wrecker never showed, and the police towed my vehicle because I had been blocking a moving lane of traffic all that time.
I was charged $195 for the tow. It took me 3 phone calls to On Star to even get a response, and all the response was were instructions to contact Allstate.com to file a claim. I did so, and 4 days later I heard nothing until I wrote a rather strong message to find out what was going on. I still have no idea if or how they are going to reimburse me. National Roadside Assistance is inept, and could care less. On Star has no clue what they are doing, or the service that is NOT being provided. I am paying $31 a month for a service that is totally worthless.
I decided to try the OnStar Auto Insurance. The price was reasonable. The first 2 months were great. I called on 11/15/22 to ask if it was possible to change my due date. I spent 45 minutes on the phone with the representative telling me I had no policy. I gave her all my information. I told her I was in my account. No name, no address..She couldn't even find my vehicle. My husband and I will be looking for new insurance. Stay away from this company...
I recently needed roadside assistance and was only parked one foot off a major highway. When I contacted roadside assistance through OnStar I was told it would be 50 to 90 minutes. After waiting 50 minutes, we decided to call AAA. They said they'd be there in 5 minutes. 2 minutes later roadside assistance calls and tells me it would be a half an hour to 90 minutes. I told him to forget it, we called AAA. AAA was there in less than 5 minutes. I will never deal with roadside assistance through OnStar again. I would give them a zero if I could.
I had full OnStar services however many didn’t work so I cancelled all but internet. The internet works about 1/2 the time. When you call for help all they want to do is sell you more services that do not work for a high price! They have no interest in helping with the issues I’m having so I will cancel the internet. Horrible service!!
I took a nap at my friend's apartment, when I woke up and went outside to leave my car was not where I parked it. I've been paying OnStar a membership fee every month, specifically for their vehicle theft recovery service. When I called they said my car was exactly where I said I parked it. They said my lights and horn should be going so I can find it easier. My car was gone. No lights flashing. No horn going off. All they were able to do is contact the local police for me. I can obviously do that myself. It's been 9 hours since I last saw my car, still OnStar does not know where it is.
I am not an OnStar customer, but my brother in law is, and this is what we all went through, trying to get his car repaired. Yes, we were all involved! He called at 10 am on a Saturday morning, asking for a tow. He spoke to multiple people and was notified that it would take 4 hours for someone to get there. Then we got a text saying it would be sooner, with a different company. This is the weird thing---they were claiming a towing company was coming that we'd never heard of that was apparently located 6 miles away. When they didn't show up in the indicated time, I called their number. Guess who answered? Someone in another country, who had no idea where I was. I'm thinking Pakistani? And then they couldn't come either, because the tow truck had broken down.
More delays. OnStar said they would text communications but they didn't most of the time. Everyone we spoke to had an accent, not one person was located in this country, and the best part was that we all had to answer the same questions repeatedly. They called the house and we took turns handling the calls. Mind you, my brother in law was on vacation and we had wanted to do something, but we got stuck sitting at home waiting for the whole day, waiting uselessly for a tow truck that never materialized. What if he'd been on the side of the road? So Sunday comes, and we're looking at another day of waiting, and I get yet another phone call.
I wish I could give you a blow by blow account of the questions the guy asked me, including but not limited to "how long is your road?", "has it rained and is your driveway wet?", "are you sure you live on that road because I don't see any houses," "how wide is your driveway" (which I can understand to some extent, but we've had tow trucks in our yard before, not to mention every type of delivery truck possible). They constantly told us that our car wouldn't start, which was wrong, and we had to tell them repeatedly that the car drove fine, would start, etc, but that one brake line had blown. There were still brakes. I know we all described where we were---in our driveway---multiple times and that we would be there until it was picked up.
It took a full 24 hours to get the car towed, and it was really discouraging. Is this how OnStar deals with their customers? I thought the phone calls would drive us all insane, especially where the person on the other end frequently had misinformation. I will never ever recommend OnStar to anyone. It's a joke. Very bad service.
Bought a new Chevy Trax with trial period of OnStar. I cancelled OnStar because I'm on a fixed income and couldn't afford the monthly $35 but 2 days later they stole the $35 from my bank account! I am waiting for my bank to open and will dispute this unauthorized debit!!!
I was helping the gentleman at a Wawa service station that locked his keys in his car. He also locked his cell phone in his car. I give all the instructions to OnStar which never relayed the same information to dispatch. Dispatch continued to call me and give me updates when I am nowhere close to that person that needed help which is elderly. This is the worst roadside service I have ever seen in my life and by the way no one speaks English. OnStar refers there and outsources their information to someone India or Pakistan and they have no clue what they are doing. I would never personally subscribe to OnStar. Horrible, horrible service.
It gave me relief to have Onstar, but their monthly report had the wrong information on my tire pressure and oil change. I would panic and go running to the station to find out that my tires were ok. They raised my rates every year and would not carry over minutes unless you added more. Customer service was good, but I rarely used it. I found out that I could not get Onstar unless I had the motor on. I quit because I could not handle the new technology. I have other roadside assistance but will miss the theft accident protection.
I inherited a car with OnStar hardware installed. My grandfather stopped service long ago, but the car continually chirps "OnStar not currently available. Please try again." This is a convertible, so it brings extra attention at stoplights, etc. It's just super annoying. I call OnStar and they say they can't do anything about it. The car dealer says they don't want to touch it, not their product. Who creates a product that "can't cancel?" SOOOO frustrating. I asked to speak to a manager, surely somebody has technical expertise who can tell me how to get it disconnected and I was put on hold with a very LOUD screeching sound for a long time before I hung up (I'm fairly confident this was their goal.) Just stay away. Bad news bears.
I recently took over my 85 year old mom's bills. Find Onstar has been billing her CC for an account we closed years ago. When I contacted them, they couldn't even find her account. Then they said there's no vehicle or history associated with the account so it must have been closed a long time ago. All done by texts because their wait time to call is so long.
I have 2021 and 2022 Cadillac Escalade ESV. Third vehicle is also on the way. I have an issue with my rear entertainment system. There are three apps. Which is YouTube, YouTube Kids and Hulu. When I am clicking that it's saying call OnStar Service for data plan. I have 6 months data plan. I called and talked with 6 persons and explained it. They still didn't resolve my problem. Terrible Advisors. They're definitely unprofessional. Don't give your cc info, I don't recommend it!
OnStar and GM Roadside scam. I pay for roadside and OnStar. My vehicle breaks down on the highway. I press my OnStar emergency button. I tell them I need a towtruck. Instead they call police and let the police call for the towtruck. So roadside refuses to pay for the tow. I'm told I have to pay up front. I didn't have the money for the tow so police impound my vehicle. Four days and nearly $700 later I get my vehicle back. Now GM Roadside is refusing to reimburse me. NEVER USE ONSTAR OR GM ROADSIDE. OnStar even admitted there have been similar situations.
I’ve been an OnStar subscriber since 2013, first with my 2013 Malibu then after I purchased my new 2014 Impala. Both had the OnStar system feature in the roof of the cars just behind the windshield. In 2013 OnStar offered me Mobil Cell minutes and a phone number specifically for the car. I was able to carry over the minutes each year that renewed my yearly membership.
In 2021, I contacted OnStar in regards to renewing my membership. I was notified that the cell phone feature and minutes would no longer be available after December 2021. At no time did OnStar email me or contact me in any way letting me know that this service was to be canceled and I would lose my minutes with no refund for my unused minutes. I considered this a safety feature and I was able to rely on the car cell phone service on more than one occasion when my regular cell phone could not get a signal.
In June of 2022 the automated OnStar system began robo calling my car letting me know my subscription was going to expire in mid July 2022. After emails and multiple calls to my car I contacted OnStar approximately one month before my plan was to expire. I was told I could only extend my membership month to month and that was up until the end of December 2022.
OnStar told me that the features I had been using OnStar for would no longer be available to me due to the fact that my Impala was 2014 or older. All GM vehicles 2014 or older that were equipped with the OnStar console were going to cease to function at all. I was told that I would need to switch to what they called “The Guardian app“ if I wanted to use any OnStar features in the future and it would cost 15.99 a month, and would require a smartphone and data to function. OnStar tried to tell me the app was just as good as the built in system in the car.
I asked how? I was told you could press the Blue OnStar button on the app to contact OnStar for assistance, and in the event of an accident the app would sense the collision and automatically call OnStar. I asked what would happen if my phone was damaged in the collision? There was a moment of silence, then she replied “that’s a very good question."
With the current My Chevrolet app that’s ties into OnStar, I was able to remote start my car, remotely lock and unlock my vehicle, hit the locate/emergency button and activate the lights and horn, I could see my miles to empty, my tire pressure and my current service record and warranty. All of these options will no longer be available if you own a 2014 or older GM vehicle, that includes being able to call OnStar and have them remotely unlock your doors if you lock your keys in the car, as well as the remote diagnostic feature if you had a check engine light come on. So basically OnStar will not be tied or connected to your vehicle any longer.
So basically after December 2022 your OnStar console in the roof of your 2014 or older GM vehicle will become an eyesore that’s serves no functionality whatsoever. I’m sure it will also be used against you if you try to sell or trade in your vehicle because it’s an integrated part of your car that no longer works or serves a function.
OnStar tried to tell me there may be a mechanical service that your local dealer can do to upgrade your OnStar system to the 4 or 5G, but I went to my local GM dealer and this was all news to them, they were unaware that the OnStar consoles in the 2014 or older GM cars were going to quit functioning after December 2022, and they definitely did not know about any hardware update that the service department could do to keep the system functioning. My advice, stay away from any vehicles that have OnStar regardless of the make model and year. I forgot to mention OnStar was quick to point out that they were not responsible for the change in cell towers that was causing the cancelation of services. Yeah right… Document Complete.
Waited over 3 hours for a tow! After 2 1/2 hrs they verified that no tow service had been "contracted". Supervisor then told me it would be another 190 mins. A 2nd choice was 90 mins. Just know that in extraordinary situations they protect their $$ not YOU! For peace-of-mind while driving don't "OnStar" - seek an alternative service. Took me 10 yrs to discover their high monthly fee was not worth it. The excuse I got by text was "labor shortages" in my area. There were 3 tow companies within 5 mi. of my location, but they chose to go with one 38 miles from me. Likely cheaper. There should be a limit on how long they make their members wait for service before they contact someone for quicker service, whatever the cost. I was able to call one of the 3 near me and he was readily available, if I wanted him. They should have used the excuse "due to cost in your area."
I had OnStar for several months before canceling. I canceled due to the app never working correctly. When I canceled I was told (have the screen shots) that I would be receiving a refund in 3-5 business days. Fast Forward to several days, at least a week later and I decide to message as I had not yet received my refund. After an hour messaging with two different reps I am finally told an error occurred on their part and I needed to calling billing dept. No one had bothered to correct this or even notify me of the error that occurred on their end. I am guessing in hopes I wouldn't notice and they could just keep my money. Needless to say I am NEVER going to use this service again and I would not recommend to anyone either. Terrible customer service, it's like talking to dumb robots who are reading the non stop same ** apology from a book. I still have to call billing now and do their jobs for them to get the money they owe to me.
When you buy a GM product they tout the GPS in the car for navigation but rarely if ever tell you it doesn't work until you pay Onstar a current sum of $300/yr. If you don't pay Onstar you are stuck with a screen in the middle of your panel that is essentially worthless. NOW after that $300/yr what happens when those GPS maps need updating...Oooops, THAT is not included by Onstar and must be installed by the GM dealer. WHAT A SCAM for perpetual nickel and diming.
Onstar is a poor value, They raise their monthly costs and not tell you, The My Chevrolet App seldom works, Whatever you do don't give them your CC info. They are very good at charging you for unnecessary services. If you push the blue Onstar button to talk to a representive good luck. They sounds like they are from Bangladesh, I would not recommend subscribing to this overpriced poor service feature, you'll be disappointed
Awful very unsatisfied!! Talk to 5 different people in 5 days. Picked a plan over a week ago and no service. Don’t even bother doing the online support because they can’t help you either. Save your money. OnStar sucks.
OnStar rep told me that my 4 mo. promo would expire in 4 months since I did not want it. Yet they billed for entire year till picked up while doing 2021 taxes. Not right taking advantage of senior citizen.
I was going to leave my bad experience that I had with OnStar but there are so many with similar experiences, so I think you get the idea that OnStar is nothing but a bad company. Don't waste your money.
The trial service came with my new GMC truck. Most of the functions never worked. I.e., I configured them on the app, but when I went back in, it asked me to configure all over again. This happened 3 times. When the trial was ending, I was contacted a dozen times by mail, email and phone, to enroll. I went to the website and it's totally confusing because the plans go by different names & it's not clear which one you're getting now and which services go with plan. They keep calling them by different names, so it's impossible to compare them. So I called them.
I asked how much my existing service would cost, they said $ 59 per month, I said that was way too much. Response; give us your credit card info, we'll give you two free months, THEN we'll talk about cheaper alternatives. I said "let's talk about cheaper alternatives NOW". Phone line went dead. They called back and asked for my credit card info again - you know, "to get started". I said no, I want to know about the cheaper options. Phone went dead again. SO - either they don't want you to know about cheaper options, or they have poor connectivity. Either case is bad news. Aside from that, the "pay me first, then I'll tell you what you're getting" is shady. As I see it, I've survived without it for many years, I can survive without it now.
I bought my GMC truck on Dec. 3, 2022, with one month free trial with premium package. I suppose to have all functions for trial. No functions worked after the first trial was initiated. Called OnStar, one function started working. Called again, hotspot was added, called again another function added, call again until I got most functions working. The functions setup alarm to my contact and safety and security never worked till today with an open case closed without any solution. Now another case opened, not sure if they will close it by themself without doing anything. I bought the truck, entitled to have one month trial, I have spent over 10 times each time over 40 minutes, repeating same story to all the advisors. I am so disappointed, will complain to go AND FIND SOLUTIONS, expecting to get a proper trial.
My 17-yr old son was in an accident yesterday, he is ok. Rolled our truck in a ditch with water..Airbag curtains deployed..I sold Chevy vehicles including this one and pay for OnStar to be a guardian for my son..Well not only does onstar not work but they lied...They never called my son through the truck, they never notified me through the app, when I check the app it said my truck is good to go, no issues...After I called very angry then I got email 4 mins after that my truck may have issues with the stability or brakes, nothing about airbags..This am after the crash my app only says the issue I have is a low tire....I called and talked to the emergency response and they told me that maybe the radio was damaged or maybe it was because of the kind of crash that they did not do what they said they do, we were trained that during a crash someone will come through the vehicle and talk to you until help arrives. Well nothing like that happened.
He was alone and scared and not once did they ask if he was OK but instead blamed the trainer for misinformed us on how this all works, I will continue to call onstar and complain and demanded my money back because OnStar is a scam. MY ONLY SON WAS left alone to help from side of the road. Please don't waste your money with this scam..I pray I can get higher up on the chain with onstar to someone else who cares.
OnStar charged my mother for 9 months of service for a car she didn't own. She bought a new car and setup OnStar service, during the same call cancelled service on the car she traded in. With automatic payments turned on and the fact she was elderly, she did not catch that OnStar was double billing her. After she passed away the issue was identified and OnStar accepted responsibility for the mistake, but only issued a refund for 6 of the 9 months of incorrect billing. This company values money over customers and even when acknowledging mistakes, it does not correct them.
Tonight I was out with my family and accidentally locked myself out of my vehicle for the first time. I had OnStar for the peace of mind in this situation. After 10 minutes on hold, therapy told me she couldn't connect to my car to unlock the doors. After 5 more minutes of them trying I hung up and called AAA. I'm very disappointed and will be canceling my subscription since I found out it's mostly a waste of my money.
The premium package sounds amazing! But unfortunately the OnStar departments like customer service, technical support, and even supervisors in those departments are a joke. They not only do not listen they provide zero resolution to a simple issue. Every month I receive a diagnostic check and every single month since I bought the car (5months) I get a red indicator next to the OnStar Service Plan. Stating:
Problem with account status
Call 1.888.4.ONSTAR (1.888.466.7827) to speak with an Advisor or click below to update your account status today."
So I call, the first time was due to my PayPal account not being able to be of use across to their 3rd party WIFI coverage AT&T. I wait a total of 45min and then another 30min before this issue was resolved. Since then, each month, for the past 4 months!… I get the same red indicator on my diagnostics email stating OnStar Service Plan account has an issue. I call, I’m on hold 30+ min. They say nothing shows as wrong and they cleared any alerts and it won’t happen again.
Well it keeps happening every month. And today I escalated it to a supervisor. I was on the line in my car, in the rain from 8:00-9:30am. Either on hold or explaining what is happening and asking for answers as to why this keeps happening. I even asked “What am I supposed to do? Ignore the red alert stating my account has an issue?” The last rep. Tells me, "YES. OK ——YES?!" So, let’s play this forward. I ignored the diagnostics and then get in an accident, but because I ignored the diagnostics I no longer had OnStar. There was an issue that wasn’t to my knowledge, because, "Hey! This time it wasn’t a bluff."
I’ve been told in the past someone would call me, got no call. Instead emailed a survey. Which I saw no change. I told the technician today that if this happens next month I WILL go to AAA. So I get a phone call finally from someone I thought had an answer. And you know what she says? “Ma’am I see here that you’re having an issue not receiving your diagnostics report, so I went ahead and sent it to you again.” Oh boy! Y'all really have something extra special going on over there, wherever you’re at. And it’s not a good kind of special either. My frustrations. All the hours on hold, No discount offered, just a person on the line saying, “I understand your frustration.” OnStar, no you DO NOT. This is NOT OK. Your departments aren’t cohesive.
OnStar promise great customer service however talk is cheap and actions speak louder than words. Needed Roadside assistance from onstar. Their customers service reps are so untrained and can’t speak English as I had to wait 5 1/2 hours in the sun before a truck arrived. The Morons they hire sent the truck 3 times to my location. In my option save your money and use AAA instead of Onstar. I think I can spend $45 a month to better use. Jeff **.
After holding For more than 30 minutes (Thankful it wasn’t an emergency, right???) trying to understand the packages. Only wanted a couple of the services but they were in different packages, so would cost more than the package I currently had so I should just keep what I have…. Wow. I asked why I couldn’t think about it and cancel what I wanted online…. Basically told it was matter of life and death, so they had to explain that to all of their customers. Wow, really? Basically was told their average customer is not smart enough to decide on their own… Well, I just cancelled the whole service and am sorry I ever paid them anything…
OnStar Company Information
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