AAA - American Automobile AssociationConsumerAffairs Unaccredited Brand
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I have been a AAA member and paid for Premier membership since 2013. My only car is a Tesla. Today I had a flat tire on the freeway and asked to be towed to the nearest open tire store. After four phone calls I was told that they can’t tow a Tesla on a Sunday because there are no tow trucks available that are “insured” for Tesla. The lady said I should try to find a commercial tow truck company and I would need to pay for the tow. When I asked what I was paying AAA for, she had no answer other than she was sorry.
I joined AAA 06/17. Since then, I've attempted to use their roadside services three times. Once right after I joined for a flat tire because the winch the spare was on under the van was broken and I physically couldn't remove it. It the middle of St Louis, it took me an hour and a half to fight it off by myself after calling them and nobody ever showed up so I canceled it. I was told at the time it'd be another thirty minutes at least. The second time, I blew a tire in a small town in the middle of the night, two hours from home. Called for help, told it'd be about thirty minutes. Ok. An hour later, nothing, so I call back and they say, "Oh, that company canceled, we'll try and find you a new one." Twenty minutes later, I get a callback saying it'll be at least two hours. So I had a friend come get me, canceled the order, and came back in the morning to deal with it.
Now, I'm sitting on the side of the tri-state outside Chicago, with a blown transmission. I sent mom on ahead in the vehicle I was driving because we were bringing her dog home from surgery and we couldn't leave him sitting in a broke down truck on the side of the highway with a head wound from surgery, stuck in a cone. Well, because I forgot to grab my bag out of the other car before she left, I'm told I'm on my own because I only have copies of my card and license, not the real thing.
I'm so sick of this company, the money I gave them for this membership was worthless, because nobody I work with does discounts through them, they can never provide the promised roadside assistance unless I want to camp out for half a day or more it seems, and now I'm stuck waiting on a towering company I'll have to pay when I should have been able to use the ones I get with my membership. They're thieves masquerading as the old, worthwhile AAA that no longer exists. I will never renew this membership, I will be canceling it immediately, these people are crooks. Plain and simple.
I called for service at 11:30 am because I had my car blocking my driveway and they told me the tow truck should be here around 12:30 (for 26 miles tow). After 12:30 the dispatcher called me and told me she’s trying to find a company to do it... After 2 hours she called me back and told me is impossible to do it today, "I can’t find anybody to tow your car..." Is this a joke? I’m a AAA member since 2011, I was paying all these years for nothing... I will never recommend this company to nobody, they don’t know how to treat people... I very disappointed with this company.
On April 8, 2018, I placed a service call. After 2 hours I called them back. I was told at that time the contractor was working on an accident and it would be thirty more minutes. I cancelled the request and fixed the tire myself. I sent two emails and had asked them to call me the night of my request. I would have really even been more dissatisfied if my wife had been stranded like this. Where was the follow up the night of my request and also with my complaint. Seems as if renewal time will be something to consider. Maybe you should also.
After 30 minutes of being transferring to 4 different people, and them looking for excuses NOT to help me, I FINALLY convinced them to tow my vehicle to a mile from my RV... and the rest is my problem.
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On Feb 15, 2018 at SFO airport, while stopping at a stop sign, I got rear-ended by a guy who is insured by AAA. This idiot, first refused to provide his insurance information, until I called the cop, who forced him to give his information. This moron confessed in front of the cop that he hit our car from back, but later on told AAA that we backed into him.
AAA, the crooked company it is, decided that somehow we backed up into their car, instead of rear-end collision, as this saves them money. AAA adjuster provided no justification as to why they are denying our claim, but said we believe our client is right. Also refused to accept my daughter as a witness. What a pathetic piece of crap and lying company this is. We are now left to pay for car our self because of liar who hit our car, and a cheater company. Police always says to pull to side for minor fender bender, but considering what happened to me, you can't trust the person or the company.
Recently I purchased a Chevrolet Bolt, a battery power only vehicle. I asked what the AAA position would be and what kind of service I would get if I ran out of fuel (battery power) on the highway. The answer is that they offer nothing and apparently have no published policy. I say apparently because the agent didn't know the answer and claimed to have asked a supervisor. If that was the case it establishes that there was no written policy since the agent didn't know about it. Or, the supervisor made up the answer which means that the policy would depend on which supervisor was asked. Clearly, that is not a policy either. So if you have an EV look for another road service company whose policy is current with transportation trends.
I signed up and was told my membership will work right away, turns out I won't have the plus membership until one week. It doesn't say that anywhere in the website. I thought to just cancel it then I was told they would not give me the membership fee back. Why? I didn't even use the membership. I asked to speak to supervisor and he didn't even talk to me but instead he kept talking to me through the representative.
I contacted AAA at 9 am requesting a tow truck in Miami. It is 10:55 and still waiting. They were supposed to arrive by 9:40. It is not the first time this happens, in fact the last 4 times that I have requested a tow truck I have had to wait between 3 to 4 hours. This never happened to me when living in Tampa but seems to be the usual here in Miami.
Locked out of my car. Called for help 2:15pm was told by 4:30pm. Never got service. Called and got circle jerked for hours. Finally got myself into my car with some banging and denting. Thanks for nothing for the years I have spent paying your fee. As a 79 yo man (veteran) I find you call yourself by the wrong name "Road Service"... (these days). There was a time years ago when I did all and got service. But I do not think that's the way you operate now. Apparently the reason is your contractor or employee came and couldn't find me. Bull, I described myself. Where I was in the park which has one office and I stood in front waiting for hours and my car on your records was within eyesight. If he came to the address I gave for this park he didn't try.
I had a flat on a very busy expressway and when I called I was told it would be 35-45 minutes. After 1 1/2 hours when I called back they said it would be another 45 minutes. This is on a day of sunshine and no precipitation. This is unacceptable! And it's the second time in less than a month that this has happened with this company! Shame on you AAA!!
This is not the company it used to be. I have been a member for 12 years and this is the last one for me. I have been waiting an hour for a tow and was just informed that it will be another 45 minutes before they arrive. I am or was a Gold card member. I am going back to Good Sam when my renewal comes up in May of 2018. Label me "FED UP".
When my car broke down I called AAA. They would send someone out to tow my car in 90 minutes and could be sooner according to the rep. 90min passed and no tow truck. My car broke down in a busy restaurant exit. 5 of the employees came out and pushed my car since AAA never came. After 2 hrs I had someone come pick me up and let AAA get the car later. Yes they phoned and apologized but they should have told me upfront they couldn't make it and I could have gotten back to my office sooner. I am a tax accountant and real busy this time of the year.
Car broke down in plaza parking lot. At 1:00 PM called AAA. They advised tow truck would be there in 2 hrs. No truck, no communication. We called back, advised still looking. 2 more hours pass, no communication, we called back, advised still looking. After 7 hours, now 8:00 PM we called again. Advised still looking. AAA expected us to stay in lot while they kept searching. We declined. They would not keep original request open. They cancelled it. We had to start a new request in morning. At 10:00 AM next morning a tow truck finally came. RIDICULOUS - AAA has lost its usefulness.
My car was hit when it was parked on the street on November and when I took it to the body shop the company (AAA) asked the body shop to put aftermarket parts on my car and when I call AAA they told me since it is not a 2017 or 2018 car they can use aftermarket parts and my car it is a 2015. After that I gave them the police report number and I thought they will take care of the rest. Something that did not happen cause when the car was ready to be pick up they told me that I had to pay the deductible cause they needed to obtain the other’s party info so they never call the police deparment and they told me they already called and told me to wait like 4 to 6 weeks for them to get the report, after 3 months I call them to see what is going on and the rude lady that helped me told me that I have to go to the police to get the report myself to send it to them???
We joined AAA because our previous roadside assistance was slow to answer. AAA is quicker to answer, but that is about it. My husband's battery died late at night in 17 degree weather, outside of a closed store. He called AAA, they told him 45 min to one hour, but we were hoping sooner due to the well below freezing temps and nowhere to go to stay warm. 20-30 minutes later, the tech called and said they were very busy and it would be another hour at least until someone could get to him. He had to walk to a Walmart, buy a battery and put it in himself. I repeat...it was 17 degrees outside.
AAA has done more harm than good. Why in the world would you not be set up to handle busy times with an adequate amount of contacts to service your customers, esp in a busy metropolitan area?? We don't live in a cornfield, and heaven help you if you do. You are better off just paying out of pocket to get decent service. AAA is supposed to be the best at this but they are not. We are so disappointed. They are not even adequate.
I signed myself and my fiancee up for a membership online. The website even asked for her name, birthdate and email address. Needless to say, they did not add her, and when calling customer service to have her added they said there is an additional 48 hour wait time for her even though it was their error on their website. The agents Heather & Rudy (both allegedly supervisors), were rude and said I would need to pay an additional fee for the same day service (which cost more than the towing), and said I could file for reimbursement for my towing (even though it would most likely not be approved).
The tire pressure warning light came on while I was driving home. I called AAA at 6:15 pm. I was told AAA would arrive by 7:15. At 6:45, I received an automated notice that the driver would arrive in 15-20 minutes. Then... nothing. At 8 pm, I got a call that the driver was delayed. Three calls for status later (and at least an hour on hold) and all I've received is the runaround, lies, excuses, half a dozen automated calls saying the driver had arrived, but no service. It's now been 4 hours and counting... If I could give 0 stars, I would.
My daughter had her car towed to James Auto Repair in Panama City, Fl. The bill was in the $700.00 range and I paid this bill over the phone since I was over 600 miles away. The next time we used this shop I was quoted $1.000+. I have since found that their hourly charge is over $100 dollars an hour. In checking around, I found this to be almost double what other shops charge. I also found the parts prices to be inflated. I have been a member since 1982 and have always found the AAA to be aboveboard. Would I recommend this facility? Three guesses.
I have been a member since 1987 and am pleased with their road service. However, I now find out that I am being forced to pay $2 every year for a subscription to their magazine. I do not read it and it goes right into the recycle bin when I get it. If someone wants it then I am sure they would be happy to pay the $2. But why should people who do not want the magazine be forced to pay for it? I contacted Customer Service at 800-922-8228 and was told that that was just the way their "system" is and that perhaps if more people complained about it they would change their "system." Their "system" in this regard is a bad one. If they want to use $2 of my membership dues for something, they should donate it to a charity of my choice instead and not force me to pay for something I do not want.
No service because of Caltrans area. I called on Jan 4 2018 before San Mateo bridge. AAA said they cannot come out to do the service. I waited more than 2 hours. No one came. I replace it myself. Should they call back to see I receive a services that I paid. My AAA **.
Yesterday, Feb18th around 12:44 placed a call to AAA service to get a tow... They told me a tow truck will show up around 4:45 pm... I thought that was a bit too long, but I sucked it up and said ok. 5 hours later, NO TOW TRUCK, placed another call and was told "will be there within 30-40 minutes, another hour go by, NO TOW TRUCK... finally my car gets towed and at this time it was 7:45 pm. WORST SERVICE EVER. I GOT NO ORDER NUMBER, NOTHING and to top it off I have been a member for over 3 years with PLUS SERVICE. SMH.
I called AAA when my car wouldn't start at my home. AAA arrived within 25 minutes and got my car started and then checked the battery with equipment he had on board. The battery was the original and at least 3 years old. He suggested I have it replaced. I immediately thought of the inconvenience of going to get a new battery and have it installed. Joe mentioned that he might have a new battery on his truck. Sure enough, he did. He installed it in my car in 5 minutes and I paid him the same price it would have cost me elsewhere. But, I appreciated the convenience of having done in my own driveway. I never knew AAA provided that kind of service and was very satisfied.
Called AAA for a jump start. The car was in my garage and had not been used for one month and would not start. We were confident it was a battery issue. Kalita Road Service from Woodbridge responded. The guy didn’t want to jump the car and said damage could be done by doing so and the car should be towed and was insistent about having it towed. He was told to continue with jumping the car and he did so and the car started. He took off in a rush and within one minute oil was pouring out onto the garage floor. After a Ford certified mechanic inspected the car it was found that the oil filter was loose. The mechanic felt this was very suspicious and unusual. Aside from the battery needing a jump, there were no other issues with the car. We can only surmise that there was foul play involved since there were no leaks prior to his arrival. Beware if AAA sends Kalita on your roadside call!
I was having issues with my car, so a family friend advised me to sign up for AAA. I signed up two days ago for AAA Plus which includes 100 miles of free towing. My car is in my driveway and would not start. I called and rep told me they would tow up to 3 miles, shop is 9 miles away. And I'd have to pay for the rest. If you read the fine print... very small on website it says you are a basic member until 7 days passes. I never saw this. Now I'm stuck out of pocket, needless to say I cancelled my membership. USELESS.
I am not happy with this service. I am going on now to 4th hour waiting for a tow after I talked to representative on the 3rd hour and I'm still waiting and I need to get home to my kids. The weather is nice and this is ridiculous for this kind of service. Is this for first time membership. I have never been in a situation like this that I will be waiting for help going on for 4 hours. I am just going to go home and leave my truck here at my work so that I can get to my kids. Minnesota temperature is nice, 17 degrees and I do not understand why there is no tow trucks. So much of this AAA membership service, very poor.
On 02/13/18 at 7 pm I called for battery service which is included with premier level. I was told it was not available in my area this late at night. I was told to call back the next day. I called at 5 pm the next day, I was told a driver would be out with a new battery within the hour. The driver showed up and told me my battery was bad but he is not authorized by AAA to install batteries. I called AAA back and was told no battery service was available in my area. My calls were transferred 3 times after requesting a sup. Finally after 15 min on phone, I was told to drive my car to the store and buy a battery. My car is dead and this is the best they can do. I was sold a level of service they can't provide in my area. They knew my area when they upsold me this service. This co is pitiful. I would not buy AAA ever again.
I have called AAA several times in the past 6 months and every time it is over a 2 hour wait no matter what the weather is. I don’t think it is the lack of participating garages that causes the long wait. I think it is the tow truck or service truck drivers. They have a two hour window so they take their sweet ass time and leave their garages within the time that it takes to get to the vehicle.
My disabled son was in a car accident in Newport, MI on I 75. I called Triple A for a tow to my daugther's home which was 20 miles away. I spoke with someone name Linda. She was rude. She acted as though I could not call and request the two when the membership is in my name. She spend about fifteen minutes questioning why my son could not call. Next, she ask for an address. After giving her an address, she stated, I was only allowed a tow up to 10 miles. I told her, "I am a plus member and can have a tow up to 200 miles." In a very nasty tone, she stated, "It didn't matter." I could only get a tow up to 10 miles. I told her, "As a plus member, I was told that tow are up to 200 miles." She said, "In summer weather." Well, there is no information on any pamphlet that had on in summer weather. This is misleading to get members to upgrade. They offer services but when the service is needed, the member is out of luck.
Linda asked for an address within 10 miles. I told her, "We are out of state. We do not know an address within 10 miles." I asked her for an address. She stated, she could not give me an address. Meanwhile we are on the freeway. I asked for a supervisor. Linda stated, no supervisor was available. She put me on hold with music. We were just in a car accident in another state.
Linda came back on the phone after 3 minutes and ask for an address again, I told her to tow it to an approved Triple A facility within the 10 miles. Linda said, she could not. "How am I supposed to get the car towed then." Linda said, she was sorry. There was nothing she could do. I asked if, I paid would I get reimbursed. Linda stated, no but she was sorry again. I asked, why do they advertise these services if they do not offer them. She wanted to argue. This was unreal. We are in a car accident and need assistance for a company that suppose to offer services at a paid price.
I asked for a supervisor again. I was put on a sixteen minute hold before hanging up. I called back and was put on hold an additional 12 minutes hold before hanging up again. I called back again. A tow truck came and I said, I was on the phone with AAA trying to get a tow. He took the car and called. He was able to get through. He gave me a location where he could tow until I get resolution from AAA.
I called AAA the next day, they still refused to tow the car. The car was towed to a place and we cannot find the car. We had personal belonging in the car. Called again, The service was extremely poor, unprofessional, long hold times, and uncaring customer service representatives, and misleading services that the company does not offer. If you are traveling and involved in an accident this company will not render the services that you paid for. Nor provide any kind of information for a safe location. This company is a joke! They offer false advertising. They do not deliver on the supposed services. Don't waste your money with AAA. Pay for the services with your car insurance or cellphone.
I was very disappointed after 5 plus years of being a loyal customer, this company decided to raise my rates $150 dollars per month after getting into my first at fault accident (no vehicle damage or injury, dislodged a review camera) at the beginning of last year. I thought the reason people purchased insurance was to cover these things. I had no idea a singular fender bender no injuries or car body damage could cost me this much. Long story short I decided to cancel services and was quoted $90 per month with Progressive and Allstate. Very dissatisfied with AAA.
AAA expert review by Lauren Fix
Founded in 1902, AAA is a group of 69 affiliated motor clubs in North America. They have locations in every state and many countries. They offer 24-hour roadside assistance, including assistance for international members in the U.S.
Trip planning tools: Premium plan holders get access to free trip planning tools through TripTik.
Covers members, not vehicles: Members are entitled to roadside assistance services, regardless of the vehicle they are driving.
Covers RVs in some states: Apart from covering rental vehicles, AAA also has coverage plans for RVs and trailers in some U.S. states.
A huge network: The motor club has been around for more than 100 years, which gives it the advantage of having a vast network of service providers in place.
Travel-interruption expenses: Premium members get travel-interruption reimbursements of up to $1,500 if their car breaks down during a vacation.
International Travel: Passports and international license services are provided at their locations.
Car Repair: Discounted auto insurance is available in many states as well as auto repair centers.
Driver Training: A new driver training and insurance discount course are offered through AAA.
Best for: AAA roadside assistance service is best for multiple-car owners as well as frequent vacationers.
AAA - American Automobile Association Company Information
- Company Name:
- Year Founded:
- 1000 Aaa Dr.
- Postal Code:
- United States
- (407) 444-7000