AAA Reviews

We've been AAA members for 20 years because how wonderful they are. We were just recently in Granite City, IL when we hit a pothole and destroyed a tire. We were 700 miles from home and stuck. As always AAA to the rescue. They towed us to a local tire shop they've dealt with before and it could not have worked out better. The shop ordered the replacement tire we needed. It was delivered and installed and away we went in less than 2 hours. Turned what could have been a catastrophe into a minor inconvenience.

I have been with AAA for years, and years. One morning I was going to work and the car would not start. I was so upset as I was sweltering in 90degree weather waiting for a tech. That charge me for a new battery despite I just purchased the previous battery about a year and a half ago. Then I called a Supervisor name Jimmy P. He helped me by reimbursing me for my battery. He was so professional and so efficient especially being in my position of feeling helpless! Jimmy P saved the day! Thank you Jimmy God and AAA will always show up at your door! You're a SUPERSTAR! Gloria & Arthur

When the technician James got out to my vehicle in rural south Carolina, everything went smoothly. He assessed the loose battery connection and fixed it right away. I would give five stars but the communication with dispatch was shaky as they told me the order for service had been canceled which it was not. In the long run it all worked out.

I had a great experience with AAA. When I called, I was told it would likely take about 45 minutes for assistance to arrive, but the technician was there in less than 10 minutes! I needed help removing my grandchild’s car seat so I could pick up a large item I had purchased on Marketplace. The technician was patient, friendly, and took the time to make sure the seat was removed properly. He was able to get it undone when I couldn’t, and his help saved me a lot of frustration. I really appreciated the quick response time and excellent customer service. Thank you, AAA, for coming to the rescue once again.

I had an issue where a battery died before the warranty came up on the first battery I purchased with AAA. The tech came out and said the battery doesn’t say failed but it’s obviously not moving while we are charging so there’s definitely something wrong. I then said it should be under warranty. He said it wasn’t so I just purchased a new one and talked the Supervisor Ash. He was amazing. He listened to everything I had to say. He then told me to give him some time which I did. He then called me back in a few days. He said that he was going to refund me. Now did he have to, NO but what he did was true customer service. Everyone is so quick to say no but not willing to listen. Thank you Ash for making me feel special with AAA. Because of him I will not be taking my services elsewhere.

At 7:00 p.m., I was involved in a car accident. I immediately called Triple A, explained my situation, and was assured that I would receive priority service because I was stranded in the middle of nowhere. I was told a tow truck would arrive within 30–60 minutes. Shortly afterward, I even received a text saying the driver was only 16 minutes away. Then the delays started. The arrival time kept getting pushed back again and again. After waiting four hours, I called again and explained that there was an insulin-dependent person in the vehicle. I asked to speak with a supervisor, hoping someone would take the situation seriously and offer a real solution. Instead, all I received from both the representative and the supervisor was an endless stream of apologies that did absolutely nothing to help my stranded family or me.

It is a pain to cancel membership. I used their services for a flat tire once, and it was adequate, but the difficulty in canceling subscription alone is worth the 1 star review. I could not cancel online, and there was no one to answer my call when I tried to cancel over the phone. If you remove auto pay they will still charge you on the membership renewal date. This is predatory business practice and after I finally manage to get someone on the phone to cancel my subscription, I will never get a membership again.

You are DIRTY AAA!!! Your app doesn’t work, tells me I DON’T have an account. Google didn’t work either. Had to use safari. This is BS when you have an EMERGENCY and need your AAA number. SCAM SCAM SCAM. Don’t want to actually help people when they need it!!!!

Went to see a play at night with a friend. Parked on a residential street. Got to the car later that night. When I pulled out I could feel something dragging. Drove onto the main street, but was afraid to drive the 40 minutes home. Pulled into a vacant lot for safety and to call AAA. Gave them my location, I couldn't read the street sign due to rain, but told them I was in a parking lot with a closed Tire Shop. They told me that they would not send a tow because they said the CLOSED auto shop could of caused damage. They left us stranded late at night.

2 x went AAA for real ID. Don't they love to waste your time. Would have cancelled acct. But have 3 daughters on my acct. 🤯🤪