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About AAA - American Automobile Association
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Reviewed Sept. 23, 2023
They always take over 2 hours but always tell you an hour. Tonight I have my new born with me on the side of a highway and they kept telling me an hour, well 3 hours later no one is still here to help change a tire. Come to find out they never sent my request in…. How ** can you be to a new mom at 1:30am who is stuck on the side of a highway.
Reviewed Sept. 21, 2023
In August my wife and I drove from Greenville SC to Hendersonville NC. We experienced a tire blow out. We called AAA multiple times and they never sent anyone to help us. We waited over 4 hours and placed multiple calls to their so called Customer Service Center. This began around 2 PM at 6 PM a Good Samaritan came by (retired Henderson County deputy). He put the space saver tire on, sent us to a local tire shop who put air in that tire and recommended we go to Sam’s Club before they closed. This is the 2nd time AAA repeated this lack of service. We have been members for 16 years. I cancelled my membership and requested a refund. I received a partial check. I never received a call or letter explaining why or apologizing. Absolutely horrible service provider.
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Reviewed Sept. 20, 2023
Our RV broke down on HWY 3 and when I called my AAA Plus RV for a tow the dispatcher told me that in Washington they (AAA Plus RV} only paid up too $500. and I needed to come up with $1200. before they would come and tow us off the HWY. I started to call around and found a truck that did do AAA and took out RV to the repair shop for under $500. I called a new dispatcher and she told me that we had to follow the truck to the repair shop or they would not pay. When we got there the driver told us that was not true. He had all our information.
Reviewed Sept. 20, 2023
The sad truth is after 40 years of membership I am truly upset at AAA and now look to change co. I have RV coverage and only needed to be towed 10 miles they had no providers, this is the second time I had problems with their supposedly Rv coverage. Its had been 3 day and I am still stranded. They have contacted to another comp. Who charges you a small fortune. I was quoted from $900. to $1500. Just to tow me 10 miles. It's cheaper for me to get a mechanic to come out and repair my rv rather than to use their service which defeat the purpose of paying them. Now after over 40 years it's time to change sad to say. They have good service for regular vehicles but for rvs it's bad and not worth having.
Reviewed Sept. 17, 2023
AAA is the worst insurance company in the entire world.. I needed roadside assistance to tow my Cadillac to the nearest shop.. They said they would be there within the hour. Then they told me they would be there in a couple hours.. Then the tow company called and said they can’t tow my car at all… WTF.. So then.. the next day I was told that the Cadillac dealership needs to fix my problem so… I called AAA roadside assistance again.. After I paid 166$ for the tow to the local shop.. now I need a tow 25 miles away to a dealership.
I called AAA again for a tow.. They said they were on their way but oddly they never showed up.. My voicemail from the tow company was.. We saw a Jeep at the shop you claimed you were at and no Cadillac..?? I’m like in total disbelief that AAA roadside assistance is screwing me over again.. This tow to the dealership cost me $183. So.. I pay $200 a month for insurance and get screwed out of what they promise to provide…? Ha ha.. Really? I saved my voicemails and requested a reimbursement.. I’ve received nothing. I’m extremely upset about this whole incident..
Reviewed Sept. 17, 2023
Transmission went out on our car; called like the advertisement so politely shows. Quick roadside assistance my foot! Broke down at six pm! Called and kept getting update calls from them once 59 minutes away; then 29 minutes away! An hour later still no one showed up! Called the company. They stated no one took the call and they would dispatch someone to come then! Yep you guessed it. Again calls stating how close the tow truck was and another two hours of a no show! Only to then contact them and be told it would be morning before they would have a truck available! Seems to be a big scam of a company and Better Business Bureau should step in! This company takes your money and leaves you more stranded than you already are in the first place! Six o’clock much easier to find a ride than four hours later at ten pm! This company is a joke and I will not keep paying for this bs as no one else should either! It should be shut down!!!!
Reviewed Sept. 16, 2023
So I'm Mitch - Knox TN. I was at the Rod Runs in Pigeon Forge and someone threw glass on the parkway and slit my brand new tire. I call Triple A *for the first time ever and this is at 1am in the morning. At 7 am I drove my truck a mile on the rim to a gas station where I plugged my own tire in new clothes and shoes and then drove 25 miles on it and lucky to have made it back to my shop. Their excuse was the area provider took the weekend off. The rep was nice as she could be while telling me I was doomed.. I am super disappointed and who on earth would abandon their post during one of the busiest weekends of the year for Pigeon Forge. The provider they have on call should absolutely be canned this entire night and morning. Was ridiculous. Thanks AAA for all your incredible help.. Don't waste your time with them. In the past 10 yrs every time I've called seeking a tow it takes 2 hours just to get loaded on a truck. This time I was on my own.
Reviewed Sept. 15, 2023
My van broke down in the middle of a busy road- I called AAA and they made me wait for 2 hours for a tow that never arrived. On inquiry another 45 minutes wait, then on to a very obnoxious supervisor that informed me that no tow was available till next morning. When I explained that the van was in the middle of a busy road, and I asked the supervisor for his name- he HUNG UP. This sort of service is horrible and UNSAFE. It seems they ate like all other subscriptions- they look for your annual subscription and when it comes time to deliver service they FAIL to do so.
Reviewed Sept. 14, 2023
So I call AAA for emergency roadside assistance. I broke down on the side of route 2 with my 9-year-old son. They told me they would not come and get me because I have a child. I had nobody to come and get me nobody was available. There was nobody for me to come get me so they told me, "I don't know what to tell you." So I've been sitting out here for almost 2 hours with my child and I finally decided to call the police to come and give me a tow. I can't believe the AAA is so heartless and won't come and get you because you have a 9-year-old with you. Like what am I supposed to do? It's not like I can call an Uber to pick me up on the side of the highway.
Reviewed Sept. 13, 2023
The radiator went on my car at 20:00. I was able to pull into a parking lot to make the tow easier, and called AAA at 20:30. The automated voice told me they sent my phone text link and that this was "the fastest way", and then reminded me again that the text link was fastest. The last time I spoke to a person, the call was over in 5 minutes and a tow-truck called me 3 minutes later to tell me they were in the area looking for my car. With this text link, I had to fill out a form on my phone, describing where my car was, with the only options being interstate; highway; parking garage; or shopping center. There were no options for just a parking lot, but I picked parking garage. By the time the forms were completed, 20 minutes had passed and I received a text that the ETA of a tow-truck would be 00:30... four hours.
I'm in a decently sized city, which is 15 minutes outside of Madison, WI. I called the shop that I wanted my car taken (20 minutes away of my location, in the opposite direction as Madison) and asked them to come tow it. They said where to place my key and to leave my car there and they'd pick it up in about 15-20 minutes and I'd get a call with an update the next day. At 21:30 I received a call from the tow company with AAA, saying they had JUST been dispatched to my location (an hour after I called AAA), from the far side of Madison, and that their ETA was about 23:45 (2 hours 15 minutes).
I told them I called a different tow company and their ETA was 15 minutes, and to cancel my AAA request. Not to mention that AAA said their tow-trucks only have 2 seats and that I would need to find my own ride home. If I had been in the middle of nowhere, out of state, with no contacts in the area, and my car is my only means of transportation, how does AAA expect someone to just "get a ride"?
My mom had a flat tire last winter, when the temperatures were -24F (without wind chill), and thankfully had a full tank of gas to keep her car warm while she waited. Her empty gas light was on by the time the tow-truck arrived to repair/fill her tire. If her gas tank hadn't been full, she could have died because of AAA's wait times. AAA used to be very quick, relatively pain free, and efficient. Now, it's tedious, long waits, and lets the customer feel like they aren't a priority in the company. I will be canceling my subscription. This is ridiculous.
AAA author review by Lauren Fix
Founded in 1902, AAA is a group of 69 affiliated motor clubs in North America. They have locations in every state and many countries. They offer 24-hour roadside assistance, including assistance for international members in the U.S.
Trip planning tools: Premium plan holders get access to free trip planning tools through TripTik.
Covers members, not vehicles: Members are entitled to roadside assistance services, regardless of the vehicle they are driving.
Covers RVs in some states: Apart from covering rental vehicles, AAA also has coverage plans for RVs and trailers in some U.S. states.
A huge network: The motor club has been around for more than 100 years, which gives it the advantage of having a vast network of service providers in place.
Travel-interruption expenses: Premium members get travel-interruption reimbursements of up to $1,500 if their car breaks down during a vacation.
International Travel: Passports and international license services are provided at their locations.
Car Repair: Discounted auto insurance is available in many states as well as auto repair centers.
Driver Training: A new driver training and insurance discount course are offered through AAA.
AAA - American Automobile Association Company Information
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