AAA - American Automobile Association

Our vehicle stopped running while traveling on I-5 north. 76 miles from home. Fortunately, we have Triple A towing. Within 1 1/2 hours a tow truck arrived to tow our nonworking vehicle home. Carlos was the dispatcher who took my call 3/4/23. Carlos was very professional and helpful. Thank you!

My name is Natalie ** and we had a tire blow out on the road. My son was in the car and has Autism so any stress can make him panic and have a stressful meltdown but he said, "Mom that man was so nice and made me feel so comfortable with his personality and how quick and easy the whole thing went making it a wonderful experience during a stressful time." This happened behind Fred Hunters on S University Dr. in Davie Fl on Nov,1,2022 at approx 1:45 pm. He is a asset to your company and more workers should be as personable, and knowledgeable like him. He was amazing and we Thank him again for his great service.

In Oklahoma City I had to have a tow today-Move my Corvette to a shop. Joseph picked it up and delivered it with care and even helped us push the car into the bay on this hot day at 5:00pm. He went above and beyond his duties. We didn't ask him for help-He just asked us if we needed some help. Good man, Good company. Thank you Joseph....

Ross was very helpful....On 8 23 22 my car wouldn't start and needed roadside assistance. Ross said I needed a new battery. He had to work extra because the battery was locked on very well to remove it. But he was through it all. Very cordial. And

The woman who took my call was very helpful and kind. Dylan the driver was also kind and patient and a big help. My location was off road but he found me quickly. He tried to help with changing the tire but we were unable to so he towed me home with my vehicle. Great experience. Thank you Dylan and AAA.

I guess we just don't pay enough in increasing fees for AAA's declining services. First it was trip ticks which was an extremely good service for those of us who prefer reading and not scrolling some inane device that is clogged with ads or trying to navigate using a "crap" Google map with no side road information. Now the extremely helpful tour guide books are gone. At what point do the offices close? Oh, can't do that. AAA needs the increased revenue from less counter services? and travel. AAA once an quality American staple has turned into greedy money gouging service providing less for more.

I waited on the side of the road for over 2 1/2 hours despite my request put into AAA on a holiday weekend. Not only did no one ever arrive. They kept putting me off and left me stranded. We called several times, and they just kept transferring me and not helping me at all.

AAA left my daughter stranded for more than six hours. She called for roadside assistance and was told help would arrive soon, it took more than six hours. She was alone for all that time. I will find a new roadside assistance service and will not waste any more money on AAA.

I called AAA and Ms. ** did not make my experience any better. Unbelievable to pay for a service that can't even be used properly and on top of that their customer service sucks, unprofessional, non understanding. I regret having this services as right now to me is useless, as I write this review I'm still waiting on a tow truck since 7pm, is now 11:06pm and aaa cannot contact the driver that was supposely sent to me? If they can't contact him what am I suppose to do, I'm sorry but crappy customer service. I'm very unhappy customer.

I called for a tow only to find that they canceled my service for exceeding my tows even though I have a premium membership. AAA is not what it used to be. The wait times are ridiculous and the service is absolute garbage.