AAA Reviews

Aug. 13th 2026, approx. 7:00 PM, Garden City, ID. I had just picked up my car and decided to get a few errands done. There was a whining noise coming from under the hood but I thought I would just go back to the shop in a day or two. Got to the store, no problem. Got gas. No problem. Decided to give the Buick a much needed wash. Problem. You can't make this stuff up. She died in the car wash. On the Rinse cycle. She would not turn over, the dreaded clicking. Are you kidding me? I informed the Store Associate that there was a full size car with a dead battery in the middle of her car wash. I checked the cables and tried again. Nope.

I was in a frenzy trying to ask almost everyone in my apartment complex to give me a jump for my Volkswagen Passat. Then Kayla drove up, I don't know of maybe a handful of female drivers, I personally met (2) in my lifetime but this time Kayla did something I've never seem done before, she hooked up the latch/ cable from the hydraulic bed, and connected it under my vehicle. I asked "Can't you just drive it up?" She said "I can't company policy changed, and we can't drive vehicles up the ramp bed anymore, unless it like a dangerous situation like "Freeway " or something. Immediately my mind wanted it to be easier for her, because where were at in Arizona it's 114 degrees and the pavement must be double the intensity. "She was by the book!" She still got under the car and hooked everything up! I was amazed by her ability and her laid back positive attitude.

My 8 year old car (a Dodge Charger Hellcat) got stolen a little over a year ago, which was a total bummer, but the service I got from AAA was terrific. They were on top of things, kept me up to speed, and even renewed my car rental before it expired during the process. The best part was I didn’t have to argue about the value of my car once it was considered a total loss. I hadn’t even been a customer for very long, but I will be loyal to them with great service like that! It may be a tiny bit more to have AAA coverage, but when needed it’s worth every cent!

I have been with AAA for years, and years. One morning I was going to work and the car would not start. I was so upset as I was sweltering in 90degree weather waiting for a tech. That charge me for a new battery despite I just purchased the previous battery about a year and a half ago. Then I called a Supervisor name Jimmy P. He helped me by reimbursing me for my battery. He was so professional and so efficient especially being in my position of feeling helpless! Jimmy P saved the day! Thank you Jimmy God and AAA will always show up at your door! You're a SUPERSTAR! Gloria & Arthur

I had an issue where a battery died before the warranty came up on the first battery I purchased with AAA. The tech came out and said the battery doesn’t say failed but it’s obviously not moving while we are charging so there’s definitely something wrong. I then said it should be under warranty. He said it wasn’t so I just purchased a new one and talked the Supervisor Ash. He was amazing. He listened to everything I had to say. He then told me to give him some time which I did. He then called me back in a few days. He said that he was going to refund me. Now did he have to, NO but what he did was true customer service. Everyone is so quick to say no but not willing to listen. Thank you Ash for making me feel special with AAA. Because of him I will not be taking my services elsewhere.

If I could give 0 stars I would. This company is terrible! People there if you can even talk to them don't seem to ever have correct information on number of tows, good tow companies, very rude do not care attitudes. Not worth what is paid at all. Am cancelling service membership next week and will never return nor will I ever recommend them as an option to anyone. They should just go out of business being as terrible as they are.

I was Test driving a car. The paper thing dealer plate paper fell off the car. I got pulled over. Got a stack of tickets. I was first on the phone with a wonderful lady who was doing everything in her power to help me as she understood the situation and desperation I was in and all I needed was the model of the car. The lady said, "No problem. We're going to take care of you. When you call back it's going to pop up from where we're at," which was all I needed to provide was the model. I had to hang up to get the model. I called back and the service was terrible. They would not help me at all then sent me to a private service that quoted me with the "AAA discount" $314. They even said that the first lady is going to get in trouble for trying to actually help me. I even told her I would get back to the car with my member card and nothing.

It has been 3.5 hours. My daughter on the side of a busy Hwy 690. The AAA call center is good for **. They could not find a tow truck. One will be dispatched in an hour. Confirmed! Not bad. 100 degrees out traffic pulling into the oncoming traffic....Sent truck wrong state. Wrong ....

The MVD service department 7th Street in Phoenix is stellar! Our family have conveniently at least 3 times this year. Each time Anna and Heather have provided excellent customer service, so efficient and helpful. Thank you so much for this wonderful benefit!! Excellent customer service.

M-106-Matthew M with Toupin Towing and Recovery Inc was arguing with me about the color of my vehicle when there's also a plate number, make and model provided also when making a request. He was rude.

I have had AAA for the last 6 years and never had issues. This past year, they are the worst. They now limit the number of calls you have in a one-year period. Their customer service is terrible. They accuse you of not being with the car when you are and refuse to fulfill the services promised. I will never purchase AAA again, and I will never recommend anyone else purchase it either!!! WORST SERVICE EVER!!!!

Honestly, very shady practices. To sign up it's easy, to cancel or change anything, they put you on endless holds hoping you get fed up or they hang up on you.

As we all know... Companies are just NOT what they used to be. Services provided by AAA were once reliable but as years pass so does their reliability of handling your roadside assistance situations. BOTH TIMES AT SERVICE ATTEMPTS WERE FAILED BY AAA. Because of simple things like not being prepared with the right equipment. In this kind of business, I would think you would be prepared to deal with the makes and models of the many different vehicles. NOT give us excuses every time AAA fails. Which is 9 out of 10 times. And reaching out to customer service is even worse. They're only happy and helpful when it comes to collecting annual dues. They are trained with excuses as to why they couldn't help but at the same time counting the service that couldn't be completed against your call.

Horrible service. Requested a roadside service, after welcoming me and my premier status of 29 years, they asked for pick up and drop off and promoted me to pay $100. Paid the $100, tow truck shows up, loads the car and thrives tell me, "I’ll see you at your home." Half way home he calls me and tells me, "Your membership is classic and we can only take your car 7 miles." Turns out AAA changed my status from premier to classic while dispatching the contracted driver. SHADY, SHADY, SHADY company. Will never use them again.

I have been a AAA member for 21 years, and this has been one of the most frustrating experiences I've ever had with the company. I live in Fort Myers, Florida, where the heat is known to shorten battery life. My AAA battery was less than 2 years old and is supposed to be covered under a 3-year warranty. When my vehicle wouldn't start, I called AAA for assistance. The first technician tested the battery and told me that because the battery was discharged below a certain level, he could not replace it under warranty. I contacted customer service hoping for assistance, but they were unwilling to help or offer a reasonable solution. AAA then sent a second technician who told me that testing the battery would not be accurate because it was too drained and suggested that I purchase a battery charger and charge it myself before any warranty determination could be made.

Me and my Mom was in her Car when it broke down. My Mom have the membership, so she could no longer wait for a Tow Driver had to get home to take her meds. So I waited probably over 1hrs. Driver gets there because my Mom wasn't with me, he refuse to tow her car. We had to leave it in a not-so-safe area. Hopefully it is there in the morning. AAA Suck. I will never buy a Membership with them again.

Let's go getting too specific. AAA has had such a financial impact negatively recently on my life because they refused to give me a tow after my upgrade and my 7-Day wait. I have escalated the situation all the way up to the president of my local office and have gotten ignored and also when answered called or implied that I'm a liar. At first I thought this was heaven-sent, then when it came to really fulfilling their duty and contract, thumbs down, absolute fail. Customer care is the pits. I'm now having to go to small claims court with them just to get what I'm owed.

I had to call AAA when my car was dead in my driveway. Stephen showed up literally within 15 minutes of my service call. Realizing it was a starter issue and not just needing a jump, he called a tow truck and took care of all the arrangements for me. Having your car towed is a stressful event, and Stephen took all my anxiety out of this situation for me. He was incredibly pleasant and professional. AAA should be proud of having such an exemplary employee!

AAA is not punctual. They send drivers that can't take lug nuts off. You will wait hours for a tow.

I chose AAA out of a lack of choices for home insurance. They removed my multi policy discount from my home insurance policy (which I expected, I moved my auto insurance because it was ridiculously priced) and got a notice for payment. I'm mortgagee billed, so I expected that it was also sent to my mortgage company for payment. I heard/received nothing until 8/5 when I got a letter that said due to nonpayment, I'll be cancelled on 8/7. So I got on a call with my mortgagee and AAA and mortgagee issued an overnight check to AAA for the balance.

We had flat tire not too far away from home. We called the number in the membership card and it took over 5 minutes to connect with many rings. We finally get through with voice and we are in NJ but RI picks up!!! Next we get transferred after giving all the info again. We get a text saying a time that is about 20 minutes. Then we get a text saying 95 minutes and when we try to call AAA again the number won't go through from 2 different phones, I had to Goggle another AAA number and get transferred... then it's another text of 65 minutes after I finally get the name of the towing company but they can't give me their phone number!!!! Absolutely ridiculous. It's the summer and no bathrooms anywhere. The false time predictions were INSULTING to say the least!!!! Close to 2 hr wait when we were told 20 mins. I could have called another company but I am sure they are trying to block that.

Had triple A for many years. Went to use them for the first time. Yup first time. I'm on vacation in NC and my son has my vehicle in Massachusetts. Got gas, went to start the engine. Nothing. Alternator gone, so I call to have it towed to the Ford dealer. They say I need to be physically there with my ID. WTF. Now $300 out of my pocket for a tow truck. Many years paying into this scam.

I was stuck at midnight and couldn't get a hold of anyone at AAA -- just their automatic service, which would send me a form that I would attempt to fill out but then it would crash out. I spent over 2 hours trying to get a hold of a live agent - their AI kept directing me in circles because I was out of state, and when I finally connected with a live human, they connected me again with AI because they said I had the wrong region, even though it was their AI that connected me in the first place. Their system needs to get rid of automatic assistance - I've never had a worse or such an unsafe experience in my life.

This is in regards to the service center. I have always had a great experience with Roadside anyone searching feedback on that. Our car broke down and we used roadside to have it towed to the Service Center on Hwy 55 in Durham. We suspected it was the fuel pump. They ran diagnostics and told us it was the PCM, they searched and searched and could not find a replacement part so left us to tow the undrivable car home. That is NOT the issue- it's a old car. We sold the car as is as we believed what AAA told us about the issue and the inability to find the part (why wouldn't they want the repair, right?). A man purchased the car willing to take on the challenge. The NEXT day he called to tell us 'you need a new mechanic. It was the fuel pump.' JUST as we suspect and told AAA.

We needed our car to be towed to our local mechanic so we called AAA and spoke to their representative. My husband gave the rep the instructions of where to bring the car for service. He received a text that the tow truck would be arriving at 9:30 pm. He didn't arrive until almost midnight and never called or texted to let him know he would be late. This was not an emergency and could have waited until morning. It turns out that the tow truck drive was not local and had a fairly long drive to come to our house. When he finally arrived my husband gave him the keys in an envelope with the name and address of our mechanic on it. When my husband spoke to our mechanic the next morning to verify that the car had been dropped off, he was told that the car never arrived. After finally connecting with a live person at AAA, my husband found out that the driver had brougt it to the nearest AAA garage instead of to our mechanic.

I only gave it one star because 0 is not an option. People do not fall for that package BS in Florida, I added a vehicle to my policy for less than a month, with 3 months still left on my policy. They wanted to add an extra $400 for the rest of the year that was split up in 3 remaining payments, I decided to find something new and cancel before the next due date and my mortgage paid the escrow in advance earlier that year, so I should have had $400 left of my homeowners premium that was due back to me.

Margo, branch manager at the Clairemont office, denied my doctor’s form for a temporary placard because the doctor’s signature was a photo copy and not inked original. Totally unnecessary waste of time, gas and energy. Doc said he’s never had to do this. 🧐

My driver was patient while the shop worked on assisting the driver with position the vehicle for tow. The driver was communicative and expressed departing for other calls but never gave up on us,

I used to recommend this company highly but last night my son and I got stranded on the road at 11:13pm. Had to play text tag all night and didn’t get service till 8:30 am the next morning. I will never recommend this company again in my life. When I called to file a complaint they might have just said to go pound sand. This is not the AAA I remember and paid for. Save your money. Go somewhere else.

Tony from KO Towing and Recovery was fast, knowledgeable and courteous. I was a nervous wreck after experiencing a tire blowout on the 5 Fwy. Thanks to the customer service representative that stayed on the phone with me the entire time and Tony arriving so quickly, I was able to calm down and feel somewhat safe. I've been a member of AAA for over 25 years. Although I don't call them often but it's great to know they are there if I need them.

Had an unexpected break down with our vehicle. Parker ** (Driver) was extremely responsive and respectful to our vehicle as well as to us. He was knowledgeable with any and all questions we had asked. Would highly recommend to continue to use AAA as well as refer him personally for great customer service. This made our time of trouble a bit less stressful. Thank you!

Called for a tow and they've been 30mins away for the past 2 hours.

.... Been a road assistance customer for almost 20 years, disappointed that AAA changed their website where customers in the Houston region (not sure what others have access to) cannot access their billing/transaction history or activities. This is absolutely unacceptable to pay money and not know where it is coming from unless you have to pick up the phone or go into a local office to get minor/basic information. So I got rid of the headache and time-waster. Pre-covid never had an issue with anything. Post- it's not worth the bother. --- cancelled service, good riddance.

Decided not to review after experiencing a breakdown last year near a small town. Alone. After dark. Learned that AAA help roadside assistance would be coming from almost two hours away.

They were quick to get a tow truck when I broke down. 187 dollars was put on hold in my bank account. I need a receipt turn in to my insurance company. I have been calling for over a week. The money was taken off hold in my account and then came out of my account yesterday. I have called multiple times but have been unable to speak to the case worker. I left a message. Then I called and asked for a supervisor. I had to leave a message. No response.

Sign up for 30 dollar gas card promotion. Never got it. They keep hanging the phone up on me.

Seriously reconsider getting your auto insurance and AAA membership. Super shady business practices. Horrible customer service. They will constantly have issues with your account and no one can ever help you. They have problems on their end and then can not explain why something is happening then all of a sudden you are paying way more. It’s really scammy. Get any other insurance provider.

Had AAA for about 30 years off and on. Tried to use it to tow my RV that's broken down, had to pay ahead of time (yesterday). Been waiting 5 hours. They are now telling me it will be an additional 186.00 besides the additional money I paid yesterday. Or wait until next Tuesday, it’s Thursday. I recommend anyone with a r.v. Do not pay the additional money for your r.v. I never used it for my car but won’t be renewing my membership.

Had the unfortunate experience of running over a screw on the highway coming home from visiting family. The tire would not hold air so I had to call AAA. The representative on the phone was professional and courteous. Rick arrived about an hour later and put my spare on so that we could get home to have the tire replaced. I have had AAA for years and this is only the 2nd time I have had to use their services. Both times were great experiences. Definitely recommend AAA for the peace of mind to have help anytime I need it.

We've been members of AAA for 40-some years. I renewed my husband and myself in March. My husband suddenly had to go under hospice care in April and we sold his car. I called AAA to get a refund for him since there's only one car and one driver. The rep was cold and indifferent to me, saying that I paid for the year and there's no refunds. Next year I can reapply for just one person. I told her that's not right and she needed to check with her management, but she didn't seem interested. Isn't there anyone competent that I could speak with and get my refund. I feel like these companies want to wear a person down until they give up. Next year I won't be renewing at all.