AAA - American Automobile Association

They always take over 2 hours but always tell you an hour. Tonight I have my new born with me on the side of a highway and they kept telling me an hour, well 3 hours later no one is still here to help change a tire. Come to find out they never sent my request in…. How ** can you be to a new mom at 1:30am who is stuck on the side of a highway.

In August my wife and I drove from Greenville SC to Hendersonville NC. We experienced a tire blow out. We called AAA multiple times and they never sent anyone to help us. We waited over 4 hours and placed multiple calls to their so called Customer Service Center. This began around 2 PM at 6 PM a Good Samaritan came by (retired Henderson County deputy). He put the space saver tire on, sent us to a local tire shop who put air in that tire and recommended we go to Sam’s Club before they closed. This is the 2nd time AAA repeated this lack of service. We have been members for 16 years. I cancelled my membership and requested a refund. I received a partial check. I never received a call or letter explaining why or apologizing. Absolutely horrible service provider.

Our RV broke down on HWY 3 and when I called my AAA Plus RV for a tow the dispatcher told me that in Washington they (AAA Plus RV} only paid up too $500. and I needed to come up with $1200. before they would come and tow us off the HWY. I started to call around and found a truck that did do AAA and took out RV to the repair shop for under $500. I called a new dispatcher and she told me that we had to follow the truck to the repair shop or they would not pay. When we got there the driver told us that was not true. He had all our information.

The sad truth is after 40 years of membership I am truly upset at AAA and now look to change co. I have RV coverage and only needed to be towed 10 miles they had no providers, this is the second time I had problems with their supposedly Rv coverage. Its had been 3 day and I am still stranded. They have contacted to another comp. Who charges you a small fortune. I was quoted from $900. to $1500. Just to tow me 10 miles. It's cheaper for me to get a mechanic to come out and repair my rv rather than to use their service which defeat the purpose of paying them. Now after over 40 years it's time to change sad to say. They have good service for regular vehicles but for rvs it's bad and not worth having.

AAA is the worst insurance company in the entire world.. I needed roadside assistance to tow my Cadillac to the nearest shop.. They said they would be there within the hour. Then they told me they would be there in a couple hours.. Then the tow company called and said they can’t tow my car at all… WTF.. So then.. the next day I was told that the Cadillac dealership needs to fix my problem so… I called AAA roadside assistance again.. After I paid 166$ for the tow to the local shop.. now I need a tow 25 miles away to a dealership.

Transmission went out on our car; called like the advertisement so politely shows. Quick roadside assistance my foot! Broke down at six pm! Called and kept getting update calls from them once 59 minutes away; then 29 minutes away! An hour later still no one showed up! Called the company. They stated no one took the call and they would dispatch someone to come then! Yep you guessed it. Again calls stating how close the tow truck was and another two hours of a no show! Only to then contact them and be told it would be morning before they would have a truck available! Seems to be a big scam of a company and Better Business Bureau should step in! This company takes your money and leaves you more stranded than you already are in the first place! Six o’clock much easier to find a ride than four hours later at ten pm! This company is a joke and I will not keep paying for this bs as no one else should either! It should be shut down!!!!

So I'm Mitch - Knox TN. I was at the Rod Runs in Pigeon Forge and someone threw glass on the parkway and slit my brand new tire. I call Triple A *for the first time ever and this is at 1am in the morning. At 7 am I drove my truck a mile on the rim to a gas station where I plugged my own tire in new clothes and shoes and then drove 25 miles on it and lucky to have made it back to my shop. Their excuse was the area provider took the weekend off. The rep was nice as she could be while telling me I was doomed.. I am super disappointed and who on earth would abandon their post during one of the busiest weekends of the year for Pigeon Forge. The provider they have on call should absolutely be canned this entire night and morning. Was ridiculous. Thanks AAA for all your incredible help.. Don't waste your time with them. In the past 10 yrs every time I've called seeking a tow it takes 2 hours just to get loaded on a truck. This time I was on my own.

My van broke down in the middle of a busy road- I called AAA and they made me wait for 2 hours for a tow that never arrived. On inquiry another 45 minutes wait, then on to a very obnoxious supervisor that informed me that no tow was available till next morning. When I explained that the van was in the middle of a busy road, and I asked the supervisor for his name- he HUNG UP. This sort of service is horrible and UNSAFE. It seems they ate like all other subscriptions- they look for your annual subscription and when it comes time to deliver service they FAIL to do so.

So I call AAA for emergency roadside assistance. I broke down on the side of route 2 with my 9-year-old son. They told me they would not come and get me because I have a child. I had nobody to come and get me nobody was available. There was nobody for me to come get me so they told me, "I don't know what to tell you." So I've been sitting out here for almost 2 hours with my child and I finally decided to call the police to come and give me a tow. I can't believe the AAA is so heartless and won't come and get you because you have a 9-year-old with you. Like what am I supposed to do? It's not like I can call an Uber to pick me up on the side of the highway.

The radiator went on my car at 20:00. I was able to pull into a parking lot to make the tow easier, and called AAA at 20:30. The automated voice told me they sent my phone text link and that this was "the fastest way", and then reminded me again that the text link was fastest. The last time I spoke to a person, the call was over in 5 minutes and a tow-truck called me 3 minutes later to tell me they were in the area looking for my car. With this text link, I had to fill out a form on my phone, describing where my car was, with the only options being interstate; highway; parking garage; or shopping center. There were no options for just a parking lot, but I picked parking garage. By the time the forms were completed, 20 minutes had passed and I received a text that the ETA of a tow-truck would be 00:30... four hours.