AAA Reviews

From the operator who answered my initial call for assistance to Mike, the tech who came out to change my tire (in 100+° heat!) my entire experience was easy and seamless! The operator was able to figure out precisely where I was stuck on a pretty busy highway with a completely blown tire. She wanted to make sure I was safe, and even offered to call 911 or just stay on the line with me. She gave me an estimated time someone would be there to assist, and he arrived a little earlier than anticipated! Mike was extremely professional as well as personable, and got everything done quickly and I was on my way in no time! I can't say enough how professional and kind both employees I encountered were, and they helped to make an unpleasant event much more tolerable.

I had to call 3 separate times before someone actually listened and helped me with my issue. I had purchased a battery last year, and it was faulty. Alex actually listened and checked my battery life, and swapped it out for me. The first driver came with gas and wouldn’t jump my car said I had to request a new call. Called again; the second guy jumped my car and left right after, so my car just died again. Third time, Alex arrived with his partner and actually looked at my battery, assessed the situation, and fixed my problem.

AAA is truly an outstanding organization for Road Side Assistance. I cannot say the same for their insurance products - so be aware as they are not as competitive as other companies, with the usual annual increases and customary insurance tricks. As for the Road Side Membership, be careful when renewing, as the popular Auto-renewal always will put you into the highest cost tier and not allow you to take advantage of promotions. ALWAYS call in and ask for promotional pricing. Another thing to watch, is if you move to another State, you will need to cancel the membership in the previous State to get a pro-rated refund. Then call the club in the new State ask for the promotional price to join. None of this is clearly disclosed, I had to find out by my own experience. All this said, I would recommend AAA to anyone - You just have to be aware of how they work...

Aug. 13th 2026, approx. 7:00 PM, Garden City, ID. I had just picked up my car and decided to get a few errands done. There was a whining noise coming from under the hood but I thought I would just go back to the shop in a day or two. Got to the store, no problem. Got gas. No problem. Decided to give the Buick a much needed wash. Problem. You can't make this stuff up. She died in the car wash. On the Rinse cycle. She would not turn over, the dreaded clicking. Are you kidding me? I informed the Store Associate that there was a full size car with a dead battery in the middle of her car wash. I checked the cables and tried again. Nope.

I was in a frenzy trying to ask almost everyone in my apartment complex to give me a jump for my Volkswagen Passat. Then Kayla drove up, I don't know of maybe a handful of female drivers, I personally met (2) in my lifetime but this time Kayla did something I've never seem done before, she hooked up the latch/ cable from the hydraulic bed, and connected it under my vehicle. I asked "Can't you just drive it up?" She said "I can't company policy changed, and we can't drive vehicles up the ramp bed anymore, unless it like a dangerous situation like "Freeway " or something. Immediately my mind wanted it to be easier for her, because where were at in Arizona it's 114 degrees and the pavement must be double the intensity. "She was by the book!" She still got under the car and hooked everything up! I was amazed by her ability and her laid back positive attitude.

Left six of us stranded, ages 65-70 in the middle of nowhere. Both my wife and I have been member for years and used jump start service once. Rental car broke down in middle of nowhere and AAA was automated nightmare. When finally got person they were no help, argumentative and said they don’t give rides. I’ve kept AAA for years in case I break down in the middle of nowhere and it was totally worthless, aggravating, and boarded on criminal.

I was unable to sign up for AAA membership online. The website directed me to call 877-428-2277, called the number and was transferred 3 times. The last representative could not help me and transferred me to an automated number where I could not leave a message and ended the call.

I have been sitting on the side of the road for 3 hours with no help from AAA. When I called customer service they told me it would be tomorrow before a tow truck could come. They didn't seem to mind that I'm in a bad neighborhood. I asked what service am I paying for if they can't fulfill this request. They actually told me to read my contract. That they offer a service but don't guarantee a time frame. I just can't believe someone would say this to me. I've paid for this service for years. Have used it very little. Will not renew or recommend for anyone. They are unapologetic about their no customer service. Very shocked and disappointed.

I am a premier customer for over 10 yrs with no claims or phone calls. Today I needed a jump and it took 1 hr 40 min. I would have waited the same time if I had basic coverage. Downgrading my plan and totally looking for roadside service after today.

I am a 16 year old girl and I got stranded at a sketchy gas station alone in the middle of a town I’m not familiar with at around 6:30 PM. I called my dad (out of town) to get his membership information. I requested a tow on their website and was told it would be there at 8:41PM. I called my mom to come get me, we then found out someone has to stay for the tow. So my mom decided to drop me and my young brother off at home and wait for the tow herself. Our time got updated on the way home to 8:00PM, so we rushed back. He never showed up, we wait until the original time slot and when he didn’t show up we called customer service.

Where do I start!? I placed a service call to repair a flat on my vehicle. The first CSR was absolutely confused and having issues understanding me so I began spelling words to her. I gave her my location, which also identified that I would require an individual with proper credentials. She eventually transferred me because she said that she couldn’t find my location. The second CSR got my information and assigned a tech. However the tech does not have the credentials required to get to my location. I’m without transportation so I walk approximately 4 miles to where they were supposed to be, only to find no one there. I called CSR back to inquire and was informed that another driver was contacted.

Duane at AAA was great--wonderful customer service in Ellicott City. He went above and beyond to be of assistance--and to be sure, he was a tremendous help.

Well, now it’s my turn to write after reading everyone’s views which were all terrible but I think I have one to top everybody. My family had been with AAA since the 60s or 70s probably and I have been with AAA since the 90s. I have rarely called like many of you and had to call for a flat tire and needed towing because of not having gas after being sick for a week.

Total dirt bags, we cancelled our policy in July, but they keep harassing us with collection letters and threats. Why would we pay them $2400 for a policy cancelled months ago? I guarantee we'll never use these unethical clowns for anything in the future, and I will continue to post negative reviews until they get off our back.

I purchased an annual membership for AAA roadside assistance on 5/6/26 for $79.25. The first time I needed it was when my truck was totally engulfed with flood waters as I was travelling. I was informed numerous times that I was entitled to a tow to my choice of location due to my Premium membership, which was only a mile or so from where this occurred. Yet, when the tow service refused to tow anywhere but their location of choice I was told it was AAA who would not pay for the tow otherwise. In speaking with AAA's regional manager, identified only as Ryan, I was told my truck was a total loss (he determined this from photos over the phone) and that it was necessary to tow the vehicle to the tow service's lot as it was a 'recovery' rather than a 'tow' and the insurance company would have access there to appraise the damage.

Been to speak to AAA customer service. Every time I call the virtual agent hangs on me. After I ask to speak to a customer service agent I receive a letter saying that my membership bill was going to be $56 dollars. Now they charge my checking account 96 dollars. I already are paying a lot. I need customer associate to call me and refund my account for the difference.

Stay away from AAA roadside assistance. After more than 10 years as a member, I was left stranded last night when my wife locked the keys in our car at our son’s baseball game on the outskirts of Modesto. AAA gave me an estimated arrival time of 60 minutes. I went out to the parking lot as the timer ran down so I wouldn’t miss the driver. About 15 minutes after it reached zero, no one had arrived or updated us. When I called, the representative was rude and told me it would be at least another hour. I was frustrated, so I was transferred to a supervisor. The supervisor told me they were canceling my request and blocking me from getting roadside assistance for the rest of the night. I tried submitting another request about six times, and each one was canceled. We were stranded, and AAA refused to send help.

Is there any reason for AAA NOT to provide us with payment machine (kiosks) inside their office?? DMV has exactly that, to pay for car registration and instant stickers just by scanning bill letter. When I paid my Emergency on the Road $100 last week, it took me 30 min. wait after signing my name on a paper clip with their Receptionist, and today, September 23 - also 30 min. to pay over the phone for the next year.

I blew out a tire on a major highway and was able to pull safely into a parking lot. I called AAA and told an hour to an hour and half. 6 calls and 5 1/2 hours later a truck finely got there. In ten years I have used AAA once for roadside assistance. If you're even slightly thinking about signing up, DON'T. Once they have your dues they could care less.

The first agent was terrible. She said my membership expired and would not let me update or look up my name and address to find my current membership. The second agent was ok. At least she was able to find my current active account/membership. I had to wait 3 hr because of the inadequate agents. You're lucky the tow truck company came in and was awesome! Professional, kind, considerate and above and beyond courteous! Eric was outstanding! Triple AAA is awful! After 20 years of membership…Terrible customer service!!

AAA Roadside Assistance Was Worthless — Don’t Waste Your Money. AAA was once a company we trusted. After today’s experience, we regret relying on them for anything. My wife hit a pothole on Canyon Road in Los Angeles yesterday afternoon, resulting in a flat tire and a car that needed to be towed — exactly the situation AAA supposedly exists to handle. She was stranded on a busy Los Angeles road. AAA’s response? Wait 3½ hours for a tow truck — and stay with the car the entire time. Three and a half hours. That isn’t meaningful roadside assistance. It is a membership card and a phone number that proved essentially useless when we actually needed the service.

AAA hires 3rd parties always and they hire companies that their guys are on drugs and steal. They damaged my truck and the representative of AAA making hard like if I'm the one that did the damaged to my truck or theft. Don't get AAA. Their workers are lazy and a thief. I put pictures of damage. They are thieves.

If I could give zero stars I sure as heck would. We had a flat tire coming back from vacation and I’ve been sitting on the side of the road for an hour and a half after we immediately put in our roadside assistance request. The arrival time came and went, so I called Customer Service to get an updated ETA. I was informed that the technician quote was having car trouble and was no longer in route. There was no update given to us via text or phone call.

I have had AAA roadside assistance for over 10 years, and they have never failed to provide great customer service and actually get the job done diligently.

We had AAA for 14 years and have never used them. We hit road debris that punctured our radiator. Our car was inoperable. It was Texas and the actual temperature that day was 103 degrees. We had our 9-pound dog with us, she was in a travel kennel. AAA refused towing because of the dog, said she would have to ride in our disabled car. I said she would die in the car due to the heat. They could not have cared less. Also said we were limited to seven miles of towing. The nearest mechanic was twelve miles away. They then said it was $80 per mile for the additional miles. We hired our own tow truck. Never again, AAA.

Horrible customer service. I’ve had them for 6 years. Never used them once. I need two tows back to back and they won’t let me. I just canceled all of my family’s services with them and you should too. This company is horrible. Their customer service reps are rude. If I could give zero or negative I would.

AAA very, very poor service from customer service. Especially from Mario manager and Shirley. The training company is very poor too. Instead to assisted the situation and the customer. They trying to make you buying and extra membership. I had a situation with my husband auto and my husband called and report to them. Then I have to move a better location close by. Because we’re more safe for me.

I like to put this message out for anybody that thinks about purchasing the services from this provider. Don't do it. I just recently scheduled a pickup to and from location because I was not in a safe area and my vehicle was never picked up after I provided specific instructions on the mobile app, a phone number from the original place and to the next service center. They did not pick up my vehicle. They did not inform me and worst case scenario it was used as one of my one out of my two tow services. I would extend this information out to any friends and family members so this does not occur to you as well.

I have an EV and ran out of energy on a recent trip. A call to AAA did nothing. They tried for a while and then called and said they were done with this situation. They left me stranded on the side of busy highway, 81 years old and alone and getting dark. Using my ingenuity, I was able to secure a tow truck to help me. Now if I could do it, why couldn't AAA do it??? After all, isn't that their business?

Horrible service. They told me they couldn’t find anyone to tow my car after I waited 12 hours every tow cancelled and never showed up. I called for a tow at 3:58 pm and by 1am the next day nobody showed up. I requested a refund. They are the worst. I decided not to renew my plan years ago because of their poor service and 3 years later the service is still piss poor. A complete waste of time. Don’t use triple A in the state of Georgia. You will be wasting your money when you need them. They will not show up.

I am under 10 miles from the Ocala Florida office. I’ve been sitting here two and a half hours to have a tire changed. I can’t get 1 phone call I have gotten 6 text. Not one of those contained any honesty. If I was out in the woods I could see but 9.4 miles. You sell a service you never deliver on. Your employees may be nice but your product is trash.

Sergio ** did a good job opening my car. Very good in fishing my key. Good job, recommend AAA.

So pleased with the AAA tire replacement service. I was able to order tires online and schedule service for mounting and balancing. Clayton came to my house and did an excellent job! I highly recommend this service!

I tried to cancel my membership online and was unable to do this, kept getting an error message that I need to call in which to me is ridiculous...that is their way of trying to keep you and make it harder to cancel with them in my opinion, you should be able to do this without any issues. So I called in and I am one of the account holders, my fiance the primary on the account. Well the person I spoke to insisted I had to have him call in, yet making it even more difficult to cancel due to my fiance work schedule, and I am on the account I should be able to do this also. The main reason for my complaint on here is the unprofessional way I was spoke to then actually had the agent hang up on me after I told him I think this is all ridiculous and I shouldn't have to go through all of this just to cancel my account. This makes me NEVER want to do business with AAA ever again.

Throughout the claims process, I felt minimized, dismissed, and as though my concerns were not being taken seriously. This was particularly troubling because I was dealing with a serious threat to my home that resulted in significant damage. During what was already a stressful and difficult situation, I expected AAA to provide support, guidance, and reassurance. Instead, I felt that my concerns were not heard or adequately addressed. It was extremely disappointing to experience this after my family had maintained such a longstanding relationship with AAA (dad was a member over 40 years). Unfortunately, the way my claim was handled left me feeling that my loyalty and trust as a customer were not valued, which is why I cancelled my membership.

I called them around 5 pm. They kept giving me the run around about when I would be serviced. Apparently no tow truck was available, waited until 1 am before I decided to leave my car there and have them tow it. Ended up having to call the police so my car would be safe because who knows when they would arrive. I’m writing this in real time. I’m so frustrated with this service. Nobody was helpful.

If you own an expensive vehicle DO NOT let AAA tow it. My Jeep Trackhawk was dragging by AAA tow truck causing 3700 worth of damage to my differential system and even when evidence provided and supported my damage claim they still denied it. I cancelled my membership and picked up roadside coverage through my insurance. That way if any damage ever occurred in future it would be all under one roof. After looking up AAA customer reviews it is evident they do not take responsibility upon damages of any kind especially expensive damage.

They are unprofessional with poor customer service, every time I have called I can’t get service, they rude and their supervisors even worse I had one tell I am not going to make demands today because I was mad about them cancelling my tow request after, lying to me that it was because I was not there and my husband was the one there. We pay so much money yearly for poor service they can never deliver at the time you put in a service call. They so disrespectful too. You better off using your insurance than this scam of a company.

After 22 years of paying membership to AAA, my husband and I will most likely not be renewing. He recently had a terrible experience getting run-around from AAA about coming to his aid, and that never happening until the next day - after more phone calls. Finally, he had to get Uber rides to/from home twice. When we sought compensation from AAA, they lied and said he had agreed to $30 off next premium. Not worth it anymore.

Very pleased with AAA professionalism & response time. Beau showed up before estimated timeframe. He was friendly, prompt & professional. They help you feel safe & cared for.